"@sprintcare is the worst customer service | @115712 Can you please send us a private message, so that I can gain further details about your account?"
@sprintcare is the worst customer service | @115712 I would love the chance to review the account and provide assistance.
@sprintcare is the worst customer service | @115712 Hello! We never like our customers to feel like they are not valued.
"@115714 y’all lie about your “great” connection. 5 bars LTE, still won’t load something. Smh. | @115713 H there! We'd definitely like to work with you on this, how long have you been experiencing this issue? -AA"
"@115714 whenever I contact customer support, they tell me I have shortcode enabled on my account, but I have never in the 4 years I've tried https://t.co/0G98RtNxPK | @115715 Please send me a private message so that I can send you the link to access your account. -FR"
"@115913 @115911 just called in to switch from AT&T. They wanted $75 to switch 3 phones! I said no way! Inconsistent messaging - shame! | @115912 @115913 We always want to be upfront and honest with you, David. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp trying to redeem a free tuesday code and its not letting me telling me theres an error can i get help with this? | @115914 Yay for T-Mobile Tuesdays- lets's get you taken care of! Send a DM my way: https://t.co/jGtdfLsVbg *ErikaHoleman
"T-Mobile So Bs My Internet Stop Working For 3 Hours https://t.co/YISXwAHace | @115915 Well, we'd be happy to take a look at that and see what's going on, Jenny. DM us, we're here to keep you connected. *JoanO"
No. That opportunity has passed. Bad customer experience @115911 & @343   Not going back ever again. #FAIL https://t.co/05pINkDFGd | @115916 Hey we are here and we want to help! If you have any questions feel free to shoot us a DM! *KatGrisham
"@TMobileHelp @1247 The @10568 code is not working when applied at checkout. Can you please look into this? https://t.co/SJvM7AW24t | @115918 We want this to work perfectly! Do you have at least 10 photos selected? If not, add another and try. DM w/ any questions! *ChrisBradstreet"
@115714 fuck you fix my connection | @115950 This is really concerning to us and we would love to help. Can you let us know what issues you are having with your connection. KB
@115714 @sprintcare how can I get in touch with someone that matters at Spring Corporate | @115712 Just click ‘Message’ at the top of your profile. We're always here and eager to assist.
@115714 @sprintcare how can I get in touch with someone that matters at Spring Corporate | @115712 Do you have a good contact number where you can be reached? Please send through the private link.
@115913 I'm a #TMobile customer getting the runaround from @115714 to unlock ported phones. Now my kids don't have phones 2nite. Help! | @115951 Get started here: https://t.co/dYSbRQ3CL0 Conversation will be continued in your secured web browser. -FR
@115913 I'm a #TMobile customer getting the runaround from @115714 to unlock ported phones. Now my kids don't have phones 2nite. Help! | @115951 Hello please go to the link I will need additional information to work on getting phones unlocked. -FR
"@115913 I'm a #TMobile customer getting the runaround from @115714 to unlock ported phones. Now my kids don't have phones 2nite. Help! | @115951 @115913 We always want to keep you connected, Don. Please DM us; we'll explore every option. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 you wanna actually turn on your internet towers to work or nah? | @115953 Hey Tayler, having service issues? Shoot us a DM for further assistance! -RW"
@115911    Who’s looking in your window at night https://t.co/gkUco6aO01 | @116148 :o Creepy! Happy Halloween! *ArynH
"Finally free of the @115911 chains here I come cricket | @116150 We don't want things to come to that point, please DM if there's anything we can help with. *JohnWard"
"@115911 @TMobileHelp when is the 600mhz coming online in #seattle?? | @116155 Hey, Kashif! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check out when we're going to #lightitup! *KrystnYogi"
@115911 once again you are being slow 😑 | @116156 Let's dig deeper! Please DM so we can find out what's happening there. *JohnWard
"@115714 customer service 👎! 4 different people said they have no idea how to help, the two people who actually have tried did it wrong 😡 | @116171 Good afternoon. This is distressing. Send me a DM so I can see what happened."
"@115714 chk ur latest bill. I paid for note 8 shipping w/debit when ordered. Latest bill shows ship charge. This happened to other friends. | @116172 Hey :)! Let's look into this, DM us. -CS"
@115714 is honestly trash | @116173 This is concerning. What makes you feel this way? What seems to be the issue? We'll be happy to assist. -JD
@TMobileHelp Can someone help me with a question I have please? | @116427 Help has arrived!! I see your DM! Click here to meet me back in there! --> https://t.co/HTgeLMEYEm *DonHebron
"Hey @115911 how come none of the #TMobileTuesday deals are working?? | @116428 Having issues to #GetThanked, Laurel? DM us, we'll make sure you can take advantage of all the goodies. *JoanO"
"@sprintcare mine and my brothers data is barely working, we have full signal but nothing is loading & when it does load its very slow, help! | @116445 You’ve reached the right place, please shoot us a DM, in order for us to further assist you. -AA"
I want to go see to @115725 and leave @115714 they are liars | @116446 What have you feeling this way? We would love to assist you.-DD
@116447 - And the issue is still not fixed!  No one can help!  All the info I get is wrong!  I have been a customer for 12 yrs! https://t.co/MQIImu0yiR | @115712 I understand how frustrating this is and I'm here to assist. I do apologize that I'm not showing the contact number or private message.
"@115911 how much for the iPhone x with the jump? I’m not spending $200 plus on a phone 😂 sry | @116686 We'd love to provide you all the details, please DM for info! *JohnWard"
"Ugh @115714 stop being such a tease https://t.co/OA5gkGMduc | @116716 Good day, please disregard the text message that you are receiving concerning your device being ready to pick. -KK"
"So tell me how @115911 can tell me in 2014 that “in a year it’ll be $0 down on any phone I upgrade to... well. 2017: “To upgrade to a iPhone 7 Plus 32gb That’ll be about $560 down today :)” what happened to what i signed up for? The jump plan isnt applied to me? Bullshit | @116751 Ouch! We want you to upgrade at the best price, Randy! Send us a DM so we can chat about your options! *ElleA"
@115911 why does it say expired for the atom tickets if we had until the 27 to redeem? | @116752 We are right here for you and ready to take a closer look. I want to be sure you are able to enjoy your Tuesday goodies. Send us a DM and we can check this out. *JeremyJ
"@115911 needs to ship phones in inconspicuous boxes so they don't get stolen along the way at @115817!!!! Currently have 2 empty iPhone 8+ boxes SMH | @116753 Adrianne, that's definitely a crazy situation and we want to do everything we can to help. Send us a DM! *KittyG"
"@TMobileHelp  @116755 @115913 Do you have any discounts or other ways to help nonprofits reduce communication expenses while away from the office? Trying to budget and find ways to reduce overhead.

To get an idea of our mission check out: https://t.co/oldmje0H7v | @116754 @115913 I am here to help you look into option are reducing cellular costs. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115913 @115911 Just received my new B&W Google 
Pixel 2 XL (ordered on Oct. 4th). Went to TMO to switch from AT&T but you canceled your $325 gift card promo. Now I need to stay with AT&T 😭😭😭 #youlostanewcustomer #wantedtoswitch | @116756 @115913 I am here for you and I want to go over the details of this promotion. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
@115911 2nd day in a row trying to buy a phone. System down again. WTF! | @116757 Hey Claudia! We're here for you. Let's figure this out and get you hooked up with a new device. Send us a DM and we'll chat *ErikS
@115913 @TMobileHelp deny clients to pay off bill 2 take advantage of #BlackFriday #3 Strikes @115911 # | @116758 @115913 You should be able to take advantage of our offers. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
Everybody @115911 is making everybody go to store to get problems fix. Don’t tweet them. 8hours over 3 days trying to come back @115913 | @116151 @115913 Please meet me back in DM. We'll work on this together. *ZachRicketts
Can someone answer a question @tmobilehelp | @116939 We sure can send us a DM and we can chat! We are here for you :)  https://t.co/EHqYValTw3 *MichaelPhillips
"Wow. @115911 just allowed someone to steal my phone number and told me they couldn't fix it unless they could call me on my phone number. | @116940 Oh wow! That's no good at all! I appreciate you reaching out! Shoot me a DM, I'm your savior! *DannyHarvey"
@tmobilehelp You guys just gave my phone number away after I called in a put on a security alert. Someone needs to help me immediately. | @116940 Oh my! Send me a DM so we can go over this happening. https://t.co/dPHUAru2pc *MikeVance
"@115911 I have a few questions about a wearable I currently have with Verizon even tho I have switched to you recently | @116941 Of course, Brandon. DM us, we'll be happy to help answer all your questions. *JoanO"
"@115911 why can’t I get any service in my damn house | @116945 It might be a number of things, please DM so we can take a closer look. *JohnWard"
@115911 @TMobileHelp I’m trying to apply my photo code and it’s not working. | @116946 Hey! I want you to get thanked! :D Shoot me a DM here https://t.co/QHDTFHxSPu and we’ll check it out! *KrystnYogi
@115911 look at my download speed. Been like this for past 30 min! https://t.co/i84ZhYD24s | @116947 We'd love to take a closer look at what's happening. Please DM so we can help! *JohnWard
"@115911 @115858 I love my new 8!!!! #NewPhoneFeels https://t.co/NN2EakBMY7 | @116949 Excellent!  If you have any questions just let us know, we're always a DM away :) *JohnWard"
@sprintcare @115714 thinking about upgrading my wife’s iPhone 6.  What is your best offer? | @117001 Hey! We would need to see what offers are available to you. Send us a DM so we can further assist you. -CD
"Worse experience @115911 0 customer service. 3 years of this? | @117150 Hey, Abdul! We only want the best service for you at ALL times! Send us a DM, and we'll assist you! *KellenF"
@115913 @115911 have been a loyal customer for 4 years and got denied dues to ES limit which is 4 year old What is point of JOD/month | @117172 @115913 Upgrading should be fun and we love our long-time customers. DM me so we can look into options together: https://t.co/c6ROkAqiws *HollyAdams
"anyone and everyone....if you decide to do business with @115714 .....save your money and time. The customer service is insulting and a joke | @117178 Are you currently experiencing some type of issues with your service or bill? Please let us know what is going on, to give you a hand. - JF"
"if i would have started a youtube channel years ago Maybe apple would’ve sent over an iphoneX instead of me fighing @115911 over zerodown | @117235 Hey there! Send us a DM, I'll help you out :) *TiannahReagor"
is too late to pre-order the iphone x through @115911 if I have the JUMP Program | @117236 It's not too late at all! Please DM us so we can help with that. *JohnWard
"I’m starting to get concerned. There is no label created for my @115911 iPhone X yet and it releases Friday. I hope I get it Friday. | @117237 No worries one bit! Shoot me a DM, and I'll set your heart at ease! *DannyHarvey"
@115913 how you feel about your customer service supervisors hanging up on a customer telling them to take their business elsewhere 🌚 | @117238 @115913 We always want to provide the best possible experience for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115913 I'm in Lagos, Nigeria this week.  T-mobile data does not work in Nigeria according to your customer service? This is crazy, even if not free you need to be global. Don't sleep on Africa, can you fix this? | @117287 @115913 Knowing what kind of coverage to expect when traveling is key. We want you to have the best experience possible. Please check coverage here https://t.co/WHE0Cks2yn and DM us with your questions. https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115913 Here's my @115911 experience. Been a customer for years & just bought Pixel 2 phones and tried to add new lines of service based on the offer at https://t.co/Z235nkiJs2, but support is claiming the offer ended. Advertisement says it's good until 12/2. Which is it? https://t.co/gCV3gDtO9k | @117288 @115913 This Limited time offer ended on 11/02/2017, but what you have highlighted specifies that customers have until 12/02/2017 to provide the proof of purchase to qualify for the reimbursement. Feel free to send me a DM to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
@115714  @sprintcare & she hung up the phone on me. I want my money back. Or else the whole world gonna know | @117302 Hi there! Can you tell us the reason for the credit? Can you also join us in a DM so we can assist you? -KW
"@sprintcare is there an outage in the Minneapolis/St. Paul Minnesota area? | @117303 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -C.H"
@115714 had THEE worst service on the planet fam. | @117304 Please let us know if you're currently having service issue with us? We at Sprint would like to know so we can further assist. -JN
"@115714 sells phones that are unusable in other companies. They can unlock them but they don't | @117306 Can you please send us a DM, so that be can able to  further look into this issue pertaining your device being unlocked? -TC"
"@115714 went to get the new iPhone 10 today and your sales rep wouldn’t even take the time to look up from his phone to help. #veryrude | @117471 Good day Jessica, we don't want you to continue having problems. Please send us a Direct Message, so that we can further assist you. -KK"
"@115911 it’s really stupid that we pay all this money for our phones and we don’t get signal where we live | @117538 Hey Corah, let us see what's going on there. DM us, we want to keep you connected. *JoanO"
@115911 Wow how can you refer me to apple and not fix my problem? After 15 years. Not 1 bill cycle #unacceptable #UnCarrier #Shopforservice | @117541 Uh oh! Let us take a look at this and see how we can get you to a resolution Mark. DM us and we'll work together. *KananiB
"@117543 hi Neville will you ever update this area? I have constant dropped calls here. 
https://t.co/O2MQZ98ikK | @117542 We only want the best possible service for you there, John. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I like how i pay for ""unlimited"" for the ""fastest"" 4g service but after a certain amout of gigs used apparently it slows down cool. @115714 | @117589 Go to https://t.co/giLERIJ9sA for details about our network management practices. -KA"
"@115714 you know, “all the networks are great now.”  What the fuck year is it, 2001? Fuck you and your shitty 3G one-bar. https://t.co/IkRazgHgS1 | @117606 Hi! For how long have you been experiencing this? Are you receiving 3G somewhere near your domicile? Please, allow us to check your surrounding. Send us a DM, we'll be glad to assist you? -LR. https://t.co/rMApsV8PQY"
"Bruh @115714 be blowing it with this bum ass service | @117607 Hi! For how long have you been experiencing this? Are you receiving 3G somewhere near your domicile? Please, allow us to check your surrounding. Send us a DM, we'll be glad to assist you? -LR. https://t.co/rMApsV8PQY"
@TMobileHelp Hi there.. I sent some DMs and need some serious help with my bill and autopay issues.  Thank you. | @117686 Thank you so much for the DM! Your #MagentaHero is on the way! https://t.co/i0i27Ors9t *AdamJudge
"@TMobileHelp thinking of leaving tmobile.. for@AT&T | @117687 Hey buddy, we would hate to see you leave! Send me a DM so we can talk about it. https://t.co/D4NKjg57yo *SultanGardezy"
"@115911 @ATT @115714 @115725 .  I currently have Verizon and due for an upgrade. They won't give me a deal.  Give me a good deal and I switch tomorrow. | @117688 Joining the #MagentaFamily would be the best treat of the night! Send us a DM, and we can make sure you're saving $$. 😄 *TarynS"
@115911 @ATT @115714 @115725 .  I currently have Verizon and due for an upgrade. They won't give me a deal.  Give me a good deal and I switch tomorrow. | @117688 Hello there! Please check our current promotions by clicking on the link https://t.co/OLXF2ShjmN
@115911 why is your network sucking in the middle of NYC tonight???? | @117689 We appreciate you bringing this to our attention. Please DM us. We're happy to help. *GiselleM
"@115911 @TMobileHelp y’all just pissed me off and I’m highly disappointed with the customer service been with y’all over 16 years FIX THIS! | @117690 Hey bro! Send me a DM, I got you 100% - https://t.co/UOOUCn8nWm *JeremyKelley"
"What’s wrong with my service @TMobileHelp. Yes, my bill is paid. | @117692 Give us a DM and I can look into that for you :) *FabbyCeja"
"@115714’s service is 🚮 my bill is wayyy too much to never have service 😑 | @117732 Hi! We would like to look into this. Please send us a Direct Message, so that we can further assist you. -KA"
"@67723 Could you confirm @115714 falls within your office's jurisdiction?  I have been defrauded, @sprintcare refuses to mediate. | @117733 Hello Michael! We will send you a DM shortly."
I didn't get this!! 😩😩 https://t.co/Nj8L7XP9YG | @117832 Hey! Shoot us a DM here with more info to check this out. We're here to make sure you #GetThanked! *ValerieP
@115911 you need to get with @698 I have no service 😫 | @117833 We'd love to check it out with you!  Please DM so we can help. *JohnWard
Does @115911 even have LTE? Barely ever wants to give me 4G and keeps me on E the whole time lol | @117836 Oh dang! We certainly do have LTE and I want to make sure you're receiving it. DM us here and we'll check this out. *ValerieP
"@115913  wow, I've never felt so disrespected by someone that I pay a lot of money to. @115911  is sure showing it's https://t.co/gUyCvUCNQO | @117837 @115913 We sincerely appreciate your loyalty and want to regain your trust. See you back in DM Robert. *EricPayne"
"@TMobileHelp what's with these speeds in Deer Park, NY? https://t.co/sOlfiNZbty | @117838 We can do faster than that! Click here to DM so we can make it happen! :) https://t.co/6eZrWJ9PIa *JustinRhodes"
Yah know... I'm really really really tired of @115714 | @117881 Tell us why? We really want to know. -JN
"Hold on... how?... nvm https://t.co/xgcksSyWqV | @117882 That's not the feedback we like to read. What seems to be the issue? Let us know, we're here to help. -AP"
"@115714 sucks so bad. Always switching to roaming so they can charge me whatever the hell they want. Get a real network! | @117883 We'd be more than willing to take a look at the area for you if you can DM us a good intersection, J. :) -CDE"
"Sad when you have been a customer for over 18 years...& they say “there is really nothing we can do”...must be time to switch! @115714 | @117884 Good evening, Heather - What seems to be the issue? Will you PM us with the specifics, please? -CDE"
"Mad at Sprint, daughter had her phone stolen and we are getting the rum around trying to get her a new one. #Sprint  #frustrated | @117885 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP"
"Hi @115913, why can't I get service in Williamsburg VA? My brother, who's on another plan, is getting service | @117933 @115913 We want you to have the best possible coverage at all times. Let’s take a closer look at what’s going on so we can get you up and running. Please send a DM my way for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte"
"I’ve been stuck on a bus trying to leave Seattle for the last 1.5 hrs and my @115911 service has been “LTE” but not even loading for 65% of the time. Unacceptable. | @117985 Uh oh, let's figure out what's going on with your service John. DM us and we'll investigate. *KananiB"
@TMobileHelp are iPhone X preorders going to come in early ? Mine has said shipped for 2 days now or are we getting them the 3rd? | @117987 I'd love to provide you all the #MagentaDetails! Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@TMobileHelp could one of you beautiful humans slide in my dms. | @117988 Thanks so much for reaching out to us. Shoot me a dm so I can assist you today. :) *ConnieMixson
@115911 can i use my jumpstart towards getting the iphonex? | @117990 Please DM us for all the ins and outs of making a Jump upgrade :) *JohnWard
"@115911 Hi,Right now our 2phones are in my name but my husband and I want them to be in his name. Do we need to go into a store to do this? | @117991 Hi! Let's see what we can do to help you and your husband. Send us a PM. *KananiB"
"@sprintcare is there any news on when the WiFi calling Plus will be available for the Note8? | @118025 Currently, the Note 8 does have Wi-Fi Calling. Send us a DM so we can provide you with the steps to activate it. -KW"
"@115714 what’s going on with my service ? | @118029 Hi there, thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
Preordered my #iPhoneX on time before 5 on the 27 and still haven’t gotten a shipped email ..it still says pending @115714 😒 | @118031 You can verify the status of your order by accessing https://t.co/0qBF3Cekat. -FJ
Preordered my #iPhoneX on time before 5 on the 27 and still haven’t gotten a shipped email ..it still says pending @115714 😒 | @118031 We do apologize for the inconvenience. Orders were through the roof. -FJ
"@TMobileHelp My ""This One's on Us"" seems to have dropped the discount off my bill. I didn't change my plan. Can you all help out with this? | @118122 We certainly can help! Send a DM and let's get started! https://t.co/dPHUAru2pc *MikeVance"
"@115911 
My dunkin donut $2 promo does not work when I tried adding it to my DD card it says it is not activate 😔. | @118123 Hmm let's take a look. Send us a DM and we'll see what's going on *ErikS"
"Been calling sprint all week! Been on hold for a whole hour with @115714 today and still haven't resolved my issue! I'm calling @118156 💯 | @118155 Hey Malika, this is not the kind of feedback we like to hear! Please send us a DM elaborating on the issue. We're here to help! -RW"
"@118159 por qué su señal es tan mediocre? | @118158 Hey Azael, su Tweet realmente nos preocupa. Por favor envíenos un DM para poder asistirle. -  EH"
"@sprintcare WTF THEY JUST HUNG UP ON ME AGAIN!!!! | @118160 We want to help you, in order for us to do so, you'll need to send us a Direct Message so we can better assist. -AG"
@115911 I can not get my free movie on Vudu | @118273 Let's make sure you #GetThanked Frances! DM us so we can help you get your movies. *KananiB
".@TMobileHelp can you help me out? Having some connection issues on my route to/from work. DM me, please! https://t.co/iVVzF3mcn5 https://t.co/NGjcNq35O2 | @118274 Can you follow this link https://t.co/oNhjmI1cTs and shoot me a DM? Let's get you back up and running! *VictoriaPollard"
". @115911 LTE in College Park, MD is messed up. Changing network mode to 4G as a workaround. You guys got a damaged tower? | @118394 🤔 Hmm, let's take a look at what's going on. Send us a DM. *KananiB"
@TMobileHelp is the deal for $17/mo iPhone X with eligible trade in still available? | @118401 I would love to look into your options and get this taken care of :).  DM me: https://t.co/tdwt367vMq *NevinBruce
im just shitty rn I hate @115714 with a passion 😡 | @118438 We don't want you to have problems. Shoot us a DM telling us issue? - SP
You are the worst cellphone company in PUERTO RICO @115714 https://t.co/8VyagspYV0 | @118439 Hi there! What makes you feel this way? -RL
"@115714 y’all really need to get this signal shit together G | @118440 Hi there! We'd like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -AA"
.@TMobileHelp @AppleSupport you said wait 3 months for iOS 11 to fix the bug with delayed VMs and SMS. It’s still happening. | @118549 Let's find out why it's still happening! Send me a DM so we can get this fixed. *JessicaBrenhaug
@TMobileHelp watching World Series and saw this ad. Try fixing LTE in 91744 it’s only been 17 mths of poor service https://t.co/UlHSzA8pKj | @118550 Hey there! I'd love to look into this! Hit me up in DM! https://t.co/Hxjy5gDEwA *PeteHarman
"@TMobileHelp I used my 1 jump to get the iPhone x. If for some reason I do not like It, what is the return? | @118551 Hey! I'm so X-cited about the iPhone X. Meet me in the DM so we can get on that! :) *JoySimmons"
"Spent my day calling @115911 trying to get service activated, but they don't seem to want me as a customer! | @118553 Hey Sara! Thanks for reaching out, send us a DM and we'll assist you here :) *ChanneyT"
A @115911 rep screwed up my order this morning and they refuse to fix it for me- guess I'm headed to the @115714 store | @118553 Now is the right time to switch to sprint learn more at https://t.co/DXeSKlIlYx.  KB
"A @115911 rep screwed up my order this morning and they refuse to fix it for me- guess I'm headed to the @115714 store | @118553 Our assistance is sincere, Sara. If we can assist you here, we'll get you taken care of! All we need first is a DM :) *ChanneyT"
"@sprintcare I had my iPhone replaced by Apple because it was defective. Now I can’t receive SMS messages from Verizon numbers. No one has been able to help me out. Hoping you can! I have reset my network settings. I can send SMS and receive MMS from Verizon numbers. | @118588 Hey Laura! Don't worry, we're here for you. How long have you had this issue? -CO"
@115714 I will drive that jeep on a road trip to where ever it leads me | @118589 @849 please refer to https://t.co/5BciNqgODO to enter. -FA
"Happy Monday. Not. Another reminder of a 1-bar life with @115911. Yuck. | @118741 Let us change thatm. DM us, let's see what's going on there. *JoanO"
"If you have @115714, be sure to check your phone bill since they’re charging people for 411 phone calls. Who really calls 411 these days!?! https://t.co/GjeWjUuvyq | @118788 Thank you for reaching out to us. We would like to take a look into this. Please send us a Direct Message. - KC"
"could of been at game  6 of the WS but of course @115714 has not fixed my issue and i never received the text or call smh. Thanks alot | @118789 Hey Keith, this seems very concerning. What issues are you experiencing? Please DM us so we can further assist you! -SB"
@sprintcare & @115714 ARE COMPLETE LIERS! They force you to keep the service and won’t disconnect! #BlackTwitter #America #smartphones | @118160 @115714 Thank you for taking my call. I do hope that the transfer to the other department was successful. -AG
"@115714 
New customers get $25 per line unlimited, right?
What does a loyal cust. for 20+ get? Especially when the service has been crap? | @118790 Hi there, we hope to have all our customers feeling appreciated. It is disappointing to received contrary feedback. -AJS"
"@115714 
New customers get $25 per line unlimited, right?
What does a loyal cust. for 20+ get? Especially when the service has been crap? | @118790 We'll like to review your account for the most cost effective offer. Please send us a Direct Message for further assistance. -AJS"
@115911 @TMobileHelp I wanna redeem my free movie on my roku so I can watch in TV not phone???? Help! | @118849 Sweet! Looks like a movie night that I can save! DM me here https://t.co/P5ACUoCEw4 and I got your back! *ChasityScanlanSevao
"@115725 I switched to @115911 with my fully paid off Verizon LG G6 and cannot get data on T-Mobile's network. Any way this can be fixed? | @118850 Hey Benjamin, there may be some settings that need to be changed. Shoot us a DM and we can help! *KittyG"
"@115911 yeah I know Im the bloke that did it what's your point https://t.co/TefE0tSXxg | @118851 Hey there! If you're needing assistance at all, please send us a DM and let us know what's going on :) *ChanneyT"
@TMobileHelp Can I buy an iPhone X outright in store on Friday? | @118852 Hey Patrick I'm happy to let you know that you are able to buy the iPhone X in our stores beginning Friday. We ex... https://t.co/0FZGAF7Bwr
How horrible is @115714 service? So horrible that it’s hard to keep a good signal anywhere AND this message has been sending since 9:44 https://t.co/VNPe1CL39C | @118878 We're here to help. Please send us a DM so we can further assist. -AT
I need 2 #GetOutOfTheRed @TMobileHelp Here @115990 has been the worst of the worst. Everything was a lie and their customer service suck https://t.co/scArdrvo5Z | @118956 Whaa?! Let's show you how the Un-Carrier does things! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough
@TMobileHelp my tmobile tuesday vudu offer isnt working. Is there a solution? | @119081 Send me a DM and lets figure out a fix to get your VUDU code up and running! https://t.co/D4NKjg57yo *SultanGardezy
"#TMOBILETUESDAYS #VUDU Promo Glitched.. No Movies for me,, @115911  @116688 | @119082 No way, we got your back. Send us a DM so we can make sure you get thanked! *KittyG"
Will I get the iPhone X this Friday?! Hope the @115858 @115911 gods bless me! 🤔 | @119083 Hey Javi! Did you already place your order? Send us a DM and we can check the shipping info for you :) *KittyG
"What the actual fuck, @115714? https://t.co/btka5wGjID | @119111 We do apologize and would be happy to help. Please DM us so we can get started."
Only I would be put on hold for 1 hrs by @115714 ! And still nobody answers me 😤😫 | @119113 Yikes! Can you please let us know what seems to be the issue in which led to your feedback? -TC
"@115714 4G in Davenport Iowa! Yikes! Good thing I have an @ATT phone too! https://t.co/KZ9g5i3CPC | @119114 We would like to look into your coverage for you. Please send us a Direct Message, so that we can further assist you. -JJ"
It’s been 8 months of @115714 making my life difficult ❤️❤️❤️ #teamTmobile | @119115 Hi there! Tell us how we can change this impression. -JA
"@115911 I checked my dunkin promo 4 times. It is correct. But not letting me register a new card. Please help | @119242 We can definitely assist you with this, Shawn. Send us a DM so you can #GetThanked *RickK"
"@115911 Hi! I redeemed the @116688 movie offer this morning, but can't make a selection tonight. ""something's not right."" Help please ☺️ | @119243 Happy to help, Nick. Dm us, let's look into it. *JoanO"
@TMobileHelp do you have a plan comparison guide have simple choice and what to see if I switch to tmobile one but i do not want cap on data | @119244 I can see what I can do :) Do you mind meeting me in DM? https://t.co/DMr1doG7OR *JulissaBadillo
help me @115911 | @119382 Here for you! DM us and we'll chat! *ErikS
@115911 thanks for fucking up my phone with that last system update you guys did. | @119383 Lets turn this around for you! DM us and we'll get started. *MelJ
"@115911 billing people for courtesy that was given from you is stealing. You are thieves!! https://t.co/Dw9wYXJBEt | @119384 This message indicates we were giving people more time to pay the bill, and we appreciate your time in DM! *ErikaHoleman"
"@115714 get your act together on your coverage. It’s pretty ridiculous that I have to be on WiFi to do anything on my phone 🙄 | @119416 We'd like the opportunity to assist with this. Please send us a Direct Message, so that we can further assist you. -DE"
"@TMobileHelp Hi trying to redeem tmobile tuesday's vudu code today and it won't show me the list of movies to be redeemed. need help | @119473 You've reached ""RockStar John"" here at T-MOBILE T-FORCE!!! Here and ready to assist you!!! *JohnO"
@TMobileHelp Hi trying to redeem tmobile tuesday's vudu code today and it won't show me the list of movies to be redeemed. need help | @119473 T-Mobile Tuesdays is Awesome!!! I will be more than happy to assist!!! Missing the list of movies? How are you ac... https://t.co/sSF5d9sCW3
"#HR4HR thanks @115911! | @119474 Awesome Hashtag! Tell all your friends to Hashtag #HR4HR, and let's see how much we can raise! *EddieGough"
@115913 your 55 and over plan you say its $60 . Verizon doesn't  have that plan and say you have hidden fees on top of that T or F | @119475 @115913 No hidden fees here! Check out all the details: https://t.co/qll71UZiuj. *MikeRice
@TMobileHelp takes a special kind of incompetence to transfer someone 7 times and still not solve their problem | @119476 Hey there! Let's make this right for you and get your problem resolved. I will meet you back in the DMs right away! :) *BrendanLee
"I REALLY HATE YOU @115911 | @119478 Hey, help us to help you. Gotta reach out in a PM if you need something *ErikS"
@115913 Question for you. What Black Friday deals on phones will T-Mobile offer? Because I love my Note 5 but want/need to upgrade!!! | @119484 @115913 I love this time of year for great deals! We have a list of current offers here https://t.co/UrhUIeKReg I’d suggest keeping an eye here https://t.co/Rs7ud2PYPg for anything new that might come along. https://t.co/Et1Fu7xZtb *BarbPelotte
@sprintcare I HAVE A BIG ISSUE WITH YA'LL HELLO | @119509 Hey there! What seems to be the issue today? -MM
"@119511 I'm being over billed, I'm about to cancel my contract and go to @115714. | @119510 We will be glad to have you join our Sprint family. Please reach us via DM for more details. - VC"
"@115714 upgrade your voicemail to let me stop blocked numbers from leaving voicemails | @119512 Please send us a Direct Message, so that we can further assist you. -JE"
"It’s this outsourcing mess, I don’t wanna speak to someone in India about an issue in New York https://t.co/UZiTWIpVRk | @117877 Hello! Thank you for contacting us, this is really concerning to us, please send us a DM to further assist you. -JG."
@TMobileHelp what is the price of the iPhone X for Jump on Demand? | @119564 The iPhone X is absolutely gorgeous. Shoot me a DM and we'll price it out! https://t.co/i0i27Ors9t *AdamJudge
"@115911 bout to stress me tf out !!😤 | @119565 We're not about that! Send us a DM and let us know what's going on.  Let's turn that frown upside down, Mo! *ChanneyT"
@115714 I would drive accross country#justforyousweepstakes | @119576 Hey! Is there anything we can assist you with? -AL
"@115714 Not a good customer service. | @119580 Please send us a Direct Message, so that we can further assist you. -JE"
#Game7 tomorrow and my #iPhoneX arrives on Friday! Thanks @117118 and @115911! #HR4HR | @119649 Yay! Love the enthusiasm! Woohooo! It's a GREAT week! *SarahPearson
"I was trying to watch a video but the ad was buffering...I have unlimited 4g lte @115911 https://t.co/eKUDoEqsJZ | @119650 Abdul, we don't like buffering videos either! Let's make sure that never happens again for you - send us a DM! *TerriL"
Seeing that other’s iPhone X orders are shipping. Should I be concerned that mine is still being processed? @115911 🙃 https://t.co/t3OdtO2ukk | @119652 No. If yours doesn't ship by the date given send us a DM and we'll check into it for you Scott. *KaeW
"@115911 trying to resolve a critical issue with my phone service. I spoke to at least twenty reps, payment specialists and supervisors. :( | @119653 Hey Shehab, your time is valuable to us. If you're still needing assistance, send us a DM and we'd be happy to assist. *ChanneyT"
"@115911 @TMobileHelp You all took me from 0 bars to all the bars! I now have coverage in my house, thank you! | @119654 Yass! That's what I like to see! Glad to see that we were able to get you up and running! :D *SultanGardezy"
"@TMobileHelp saves the day again. Thank you for all the awesome help! | @118122 You're welcome! We are always here for you 24/7, and only a tweet away :) https://t.co/EHqYValTw3 *MichaelPhillips"
Thanks Sultan @TMobileHelp for helping me redeem my free vudu movie. Now I can enjoy the original IT for Halloween 🎃 #TMobileTuesdays | @119744 Happy to hear that !  Enjoy your night and your movie :) *TaylorMoon
#iphonex What are you doing T-Mobile? Placed my order at like 6:00 am in the morning on Friday! @115911 https://t.co/kUoBVDYDYB | @119745 Let's go over your order! send me a DM. :) https://t.co/dPHUAru2pc *MikeVance
".@115911, your coverage could be a whole lot better. This is terrible. Come on... https://t.co/sPD1NztSos | @119746 Ryan, we agree - we can do better than that for you! Please send us a DM with your location so we can work on that. *TerriL"
"When @115955 goes out, @115911 routinely throttles hotspotting.
Watching Walking Dead in ~240p is real spooky, thx. Happy #Halloween | @119747 Val, you need a smooth streaming experience! Send us a DM and we can take a look at how we can improve your experience :) *TerriL"
@115911 @TMobileHelp 2 out of 2 @116688 codes don't work.... neither on phones or desktop. #TMobileTuesday #Fail 😩😣😯 | @119823 Jennie! Thanks for reaching out. Send me a DM https://t.co/tCo20jmsK2 and I'll see what I can do for you. *JelisaAbregano
"@115911 @TMobileHelp @1114 I need to talk to someone ASAP | @119825 Hey there, Willie! Your wish is our command! Please send us a DM!https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"@sprintcare How do I contact a live customer service rep? Calling funnels me into an endless phone menu | @119894 We are here to help! Please send us a Direct Message, so that we can further assist you. - LV. https://t.co/rMApsV8PQY"
"@115714 wtf are you the shittiest service available omg | @119895 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"@115911 @TMobileHelp what's wrong the Tmobile app and My Tmobile app neither working properly? | @119923 Hey, thanks for reaching out! DM me https://t.co/tCo20jmsK2 and I'll check it out for you! *JelisaAbregano"
@115913 @115911 are u kidding me!support says my #iPhoneX order cancelled because of a system glitch & I’m out of luck! #MagentaMonday | @119924 @115913 I'll meet you back in DM. We'll figure this out. *ZachRicketts
@sprintcare why are my words showing symbols instead of the words ??? Tf | @119941 Hi there! We saw your tweet and would like to assist you. Please send us a DM and follow us to further assist you. -GM.
"I am so over @119943 @119944. My service started to get worse nd now it says No Service.Well i guess ill be visiting @115714 | @119942 Hey there! We will be more than happy to have you join the Sprint family. Visit the link provided to see how, https://t.co/4MjVV3ABaa . -JC"
"I am so over @119943 @119944. My service started to get worse nd now it says No Service.Well i guess ill be visiting @115714 | @119942 Hey there! We will be more than happy to have you join the Sprint family. Visit the link provided to see how,https://t.co/4MjVV3ABaa . -JC"
"@115911 I’m finna switch both my phones off ya plans, y’all keep fuckin up | @119990 We're happy to look into with you! Send us a DM and we'll figure it out! *ErikS"
"@TMobileHelp I bought t-mobile s8 plus on Amazon and I found out it was locked.. please if it can be unlocked.. I have the unlock app | @119991 Unlocks are my thing!! Shoot me a DM and let's see what I can do!!

https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@115911 @TMobileHelp terrible customer service. 3 dysfunctional refurbished phones in 2 weeks. @115913 #badservice | @120051 Ni Nicos, thank you for reaching out to us. I replied to your DM and look forward to working with you. *JasonYaddow"
"@115911 why has my sister been charged for her iPhone X and her has shipped, but my 2 X's still havent been charged or shipped... | @120052 Let's take a closer look at your order Ricky. DM us *KananiB"
"@TMobileHelp @115913 Hey, I have a question concerning payment? I was hoping you'd be able to help? | @120053 @115913 I'd love to help. Meet me back in DM, and we'll chat. *ZachRicketts"
2/2 I don't blame the @115911 employees. Clearly the company doesn't empower their employees to do the right thing. | @118553 We'd be glad to continue our chat in DM and discuss what's happened! *JessicaBrenhaug
"@115911 great can't even use my vudu code | @120111 @115911 Sorry for the delay! Just sent you a DM, Julian! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
@115911 great can't even use my vudu code | @120111 I'll meet you back in DM! *TiannahReagor
@115911 i have a question about jump. I have jump and currently have a 6s im looking to get the X | @120112 We can definitely assist you with that! Send us a DM and we'll look into your upgrade options! 😊 *HeatherSaenz
"Not even deadline yet and my @115911 Tuesdays code for @1247 photos don't even work 😭😭 | @120196 Lets figure out what's going on Maria, DM us! *MelJ"
Stayed awake to order the Iphone X last Thursday at 2am to find out today @115911 never accepted my order. 😒 | @120275 Hey there Shahrukh! Send us a DM so we can ensure your order was processed. We're here for you! :) *HeatherSaenz
"@115911 Want rate quote for smartphone + tablet plan with voice, data, and tethering. Can I get that without calling or going to store? Thx | @120276 Let's see what we can gather Scott! DM us if you're a current customer or making the switch. We'll look your options. *KananiB"
Yooo @115911 my iPhone x got shipped today does that mean I might see I come in the next day or so? | @120345 Hooray! Send us a DM so we can go over shipping expectations with you :) https://t.co/IUIA5vQSHC *MattHargleroad
"same here dude no shipment activity but says label created, also ups says that they didn't have the package just that @115714 created one https://t.co/cZkEOJ2wUL | @120353 Hey there! To check updates regarding your order of your iPhone X, you can visit https://t.co/E2O5xci9LH. -MM"
@115911 is now making excuses for messing up my iPhone X order. | @120275 Hey there Shahrukh! Are you able to shoot me a DM my friend? *PrakashP
@sprintcare I’m not even a customer yet and I’ve gotten the run around. 7250 S Cicero Ave store is a joke. Fire everyone | @120573 We do apologize for the experience in which you had at our store. What seems to be the issue? -MM
"@TMobileHelp due to there already being a promotion today for Baskin Robbins, I was not allowed to use my credit, why T-Mobile? | @120634 Nothing is better than free ice cream! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough"
@sprintcare why is all my text from earlier today just coming in? Used to work for Sprint & could never understand it? | @120645 Hi there! We saw your tweet and would like to assist you. Please send us a DM and follow to further assist. -GM.
@115911 @TMobileHelp y’all should probably take down this ad now 😂 https://t.co/4R3NanAWeV | @120795 :D #MagentaMan here. Thank you so much for the heads up. Is there anything else you would like to share with me? *WaqarSheraz
"Hey @115911, turns out adding a line could be even easier if you just let me do it online, rather than having to call during certain hours. https://t.co/SVsLRtLXkv | @120796 Hey Charley, we know how valuable your time is. If you still need assistance, feel free to send us a DM! *ChanneyT"
"@115911 need to let loyal customers get the iPhone 0 down for a change ijs 😒 | @120941 Hey Pam, send us a DM and we can take a look at your upgrade options :) *ChanneyT"
"@115911 sucked the life out of me today.  😞 | @117691 Oh no, that's not healthy. Please shoot me a DM #HereForYou https://t.co/oNgSAZYqFR *JawedK"
@115911 good morning can you explain the new $25 a month plan with no data? | @121074 We would love to tell you about all the deets about our new plan! Send us a DM and we'll assist you further. :) *HeatherSaenz
"@115913 John love Tmobile, this BOGO offer penalizes existing customers..new line requirement prob doesnt apply to most ppl | @121147 @115913 Hey! This BOGO is an amazing offer. In order to qualify for this particular offer, adding a line is required, but if that doesn't work for you, we have a ton of other offers. Check them out here: https://t.co/aIZPWLwowe *AlissaFast"
Am I missing something? @TMobileHelp https://t.co/t8kpBlz1lq | @121414 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
I need somebody from @sprintcare to answer a question I have ASAP | @121422 Hey there! Questions? You’ve come to the right place. Please let us know how we can be of assistance today. - RC
"Wow @115714 service sucks out here in Stony Brook. | @121550 Hi there Danny, this issue concerns us greatly. Please send us a Direct Message, so that we can further assist you. -KK"
@115714 your location in Laveen AZ has the worst customer service I have ever had they have no clue what they job is!!! | @121551 This is not the kind of feedback we like to get.  Please tell us was your issue resolved? -JR
Why do I have 4G signal on Metro (that works) until I get to Potomac Ave? Hmmmm... @115714 @19175 @36658 | @121552 Hey! I'd like to help you out with this issue you're having. Can you shoot us a DM for us to have a chat? -ResolutionSup DC
@sprintcare Just had the worst support experience ever at a Sprint store. Zero interest in helping me and was completely rude. | @121553 we hate to hear this and apologize for the inconvenience. But is there something I can help you with today.
Impossible 2 get @115714 customer service via phone. There is no option to press zero or talk to an agent. Is this how you keep customers? | @121554 we apologize for the inconvenience you are having today. But how can I help you today?
@116447 @115714 wanted to find out what it takes to turn my personal account into a business account like what type of info I need !! | @121555 We will reach out to you today to address your concerns.
"@115911 Hello, long time customer would just like to get an update as to when the outage for our service in the area will be resolved? It occurred yesterday and it's been very hard to get service if only a weak signal when we are used to a near full strength connection. Thanks | @121671 Hey there, Hunter! Send over a DM and let's take a closer look at that for you! We are here to help! *BrookeK"
"Gonna say that @115911 sucks for iPhone Black Friday this year. Sprint will at least give me a $300 trade in credit for my S6Plus. | @121672 You always have the option to trade in your device, William! Send us a DM so we can go over some options with you! *ElleA"
"@121678 @TMobileHelp @115911 ik krijg deze melding. Op de site staat niks over een storing 🤔 https://t.co/1sTEb1hCXv | @121677 We would love to assist however we are T-Mobile US, you may want to try @121678 *Shannon Pelletier"
"@115714 i am tryin to get my account paid up, but my debit card expired and you won't let my call to activate it go thru #youcantgetpaidnow | @121683 I'd be happy to assist you with this, shoot us a DM. -AL"
"@ spoofing 😭😂 https://t.co/Ijjle3hFug | @121770 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
I can’t wait until my contract with @115714  is up. | @121772 Oh no. Hey Cheyenne. We would like to change your mind today. Would you please send us a DM? Thank you. Ange L
Y’all are the worst @115714 | @121773 Sounds like something we should look into. What's going on? -JT
@115714 if it seems like I'm pissed I am. I've been a Customer for over 7 years & just about had it with your company get your shit together | @121791 The 7 years of your loyalty to us is appreciated. Can you please send me a Direct message for further assistance? -DS
Why is This popping up on my phone now @115714 when I have  @115725 is my carrier???? 👇 https://t.co/6sg7MpwRS3 | @121792 We do apologize for the inconvenience caused. Did you try blocking the notification that is being sent to you? - AM
"Hey @sprintcare bouncing between 1 bar & no service for 2 days. 94th Terrace & Nall Overland Park, KS 66207.  And no, it’s not my phone. | @121794 We apologize for the issues you have experienced. DM your phone number so that we may research your concerns and reach out."
"@sprintcare you’re online chat is a mess,  need help but yet they can’t help or been on hold waiting for them to reply and need help but no | @121800 Hello there! Thank you for reaching out to us today. How can I assist you today?"
@115714 this added security on top of my security I put on my account makes no sense. Saying it’s (cont) https://t.co/h95yOa9w9J | @121801 Hey there. We dont want you to have any problems. Were you able to get the assistance you need with out Telesales Department -  CF
"@115913 please consider one final update to the Note 4, the last update has a bug involving the wake lock or deep sleep. Phone doesn't like to bring the screen back on quickly after its been down for a few minutes. Factory reset and all other TS procedures doesn't fix it. | @122118 @115913 We absolutely want your device working as it should Casey and are here to help. Please DM us so we can take a look at this. https://t.co/w4odcPEa5r *MattLegleiter"
"yo @115913 I left verizon to come to @115911 after 16 years LOVE TMOBILE but one frustrating thing is sometimes when I go in store they tell one thing then when I call to enact it a WHOLE DIFFERENT STORY - very confusing its like they say stuff at times to get sale | @122119 @115913 Consistency and accuracy are both important values when we are assisting you Robert, and we'd like to help out. Please send us a DM so we can dive deeper into this. https://t.co/w4odcPEa5r *MattLegleiter"
"@115911 I accidentally left my data roaming on for 2 days (in India but didn't use internet),can you check my account hasn't been charged? | @122246 Send us a DM with more info about your account so we can look into it. Thanks for reaching out, Lisa. *NaeJ"
"Does this even help when @115911  has a lousy coverage and unanswered calls of their customers, @115913 ? https://t.co/JLJ8aarQJk | @118741 @115911 @115913 We absolutely want you to have the best possible coverage. My team & I are here for you, Al. DM me. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115714 I've talked to more than 5 customer svc pppl after being told issue was resolved, ea time more than an hour. Still waiting. #WTF? | @122249 I know this is confusing and I promise to get down to the bottom of it. Shoot us a DM so we can further discuss. - SP"
"@115911 EVERY. SINGLE. TIME. I try to use My Tmobile it's down. EVERY. SINGLE. TIME. EVERY. SINGLE. TIME. !!!!!!!!!! | @122508 Hey there! I understand the value of a reliable app! We only want the best for you! Send us a DM, and we'll assist! *KellenF"
Where does @115714 have more than 3G coverage in the continental U.S.? Because I've yet to visit those places... | @122610 Hey there! Are you having any issues with the services? Please let us know in order to further assist. - EG
"@115913 so upset with @115911, honestly don't know why I stay, the customer care line is so rude ""hold on! First tell me the reason why you are calling"" I'm so done! Literally cried while on the phone with them. So much emotional abuse at their hands | @122611 @115913 Hi Lizbeth. This is truly not the experience I want for you. You deserve the best customer service we've got. Send me a DM so we can get started on turning this around. https://t.co/3sF8qpf2nx *AlissaFast"
@115714 why is my service so poor in a major city? | @122641 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
@115714 why is my service so poor in a major city? | @122641 Please allow me the chance to look into this for you. -DS
iPhone X still hasn’t shipped. 🗣 STOP PLAYIN @115714 | @122643 Hi Q.  Find out the status of your order at https://t.co/hqOnhxrGCa. by entering the order number. -AC
"Will I be getting my iPhone X on Friday @115714 ? | @122644 Thanks for reaching out with this concern Byrd. Please send us a Direct Message, so that we can provide some info to you. -MM"
@TMobileHelp @115911 @UPSHelp @115817 anyone else iPhone x shipped but still says order process waiting for ups pick up? | @122738 That's very normal for pre-orders. Meet us in DM if you have further questions: https://t.co/AsNixOq0xa *SekiaSmith
Who can ship me a 256 gb Space Gray IPhone X on Launch day? @117735 @sprintcare @TMobileHelp @VerizonSupport @AppleSupport | @122740 Help is here!  Send me a DM so we can go over the options!  https://t.co/vuTPc7Xx7T *TraceyFoster
"Who can ship me a 256 gb Space Gray IPhone X on Launch day? @117735 @sprintcare @TMobileHelp @VerizonSupport @AppleSupport | @122740 Thanks 4 reaching out Jack, please visit https://t.co/nUZ2kUiomr & https://t.co/lHDQ076Flh for our wonderful options. Sprint. -MM"
@sprintcare I'd never recommended @115714 to anyone. The customer service sucks and my service is super spotty I never get texts | @122641 @115714 Please let me know if that helps. -DS
@115714 y’all are trash! Why do I have to pay for unlimited data when the shift don’t work unlimited?! | @122829 @115714 Could you please follow us on twitter so we can further assist you. -KJ
"@115714 y’all are trash! Why do I have to pay for unlimited data when the shift don’t work unlimited?! | @122829 This is not the kind of feedback we want to hear. Please send us a Direct Message, so that we can further assist you. -KJ"
"@sprintcare Seriously, it's been two months since Irma and still having technical issues with texts and messaging...just awful | @122830 Something isn't right, please send us a Direct Message, so that we can further assist you. YP"
@115714 why am I receiving mms texts 7 hours after they were originally sent???? | @122831 We would be happy to help. Please follow us and send us a DM. Sprint Cares! -  CF
"@TMobileHelp is it possible to cancel a preorder, if I find an IPhone X in stores before my preorder ships? | @122740 It may be possible. Send me a DM so I can go over the full details!  https://t.co/vuTPc7Xx7T *TraceyFoster"
"@115714 Y’all ain’t gonna help me, its plain an simple spend the money an get better service for your customers 😡 I’m going to @115725 https://t.co/bXUOtr0esV | @122983 Hello there! How can I help you today?"
When your upload speed beats your download speed on my HTC Bolt @115714 @116447 #NY #problems #its2017 Middletown NY Red Lobster https://t.co/HfUGSLv45n | @122984 Allow us to assist. Please send us a DM with your address in order to further assist. -Team @116447
@115913 new pain point - inability to modify shipping address of new #IphoneXPreOrder unless I cancel order...no iPhone this weekend 😒 | @123099 @115913 Let's make sure that you've explored all options! Shoot me a DM. https://t.co/EdLkYIfmTn *MariahDaigle
"@115714 is the absolute worst I swear. | @123107 Hey, please direct message me your contact number, I would like to call you. -Resolution Sup AM"
@115714 is the absolute worst I swear. | @123107 Hey I saw your post and I'm here to help. Please send a DM so that you can be better assisted. Resolution Supervisor --KR https://t.co/rMApsV8PQY
@115714 is the absolute worst I swear. | @123107 Hey! What seems to be the issue? We're here to help. -NL
@115714 is the absolute worst I swear. | @123107 Hey I saw your post and I'm here to help. Please send a DM so that you can be better assisted. Resolution Supervisor --KR
"@115714 is the absolute worst I swear. | @123107 Hey, were you able to place your order? Please direct message me I would like to help. -Resolution Sup AM"
2018 will be the year I leave @115911 #forgood Time to move on. https://t.co/4S0D1yZ8Cd | @123209 Time to move on? We certainly don't want to part ways! What has you feeling this way? DM us so we can chat! *ElleA
@115911 @115913 @TMobileHelp WHY do you hate me -I am a long time customer and cannot get decent customer service from your company | @123210 @115913 That’s not the experience we want for you. Send a DM our way to turn this round. https://t.co/Et1Fu7xZtb *BarbPelotte
@115911 says best service nationwide. Nah worst in bay might as well join boost mobile. | @123211 Yikes! Where are you located? DM us so we can make sure you can take advantage of all we have to offer! *ElleA
"@sprintcare just switched ownership of my wife's account to mine and it takes 5 days!? Seriously?  All the other carriers are instant.  What's the deal??? | @123294 You may go to https://t.co/aWiBALYzog.
•Once submitted, wait 24 hours and tell both customers to call 8558084185 to complete change of ownership.
•Change of ownership team is available Monday - Saturday 8 a.m. - 9 p.m. Central time. -MB"
"@sprintcare just switched ownership of my wife's account to mine and it takes 5 days!? Seriously?  All the other carriers are instant.  What's the deal??? | @123294 Hello Thomas, please feel free to reach out to the number reflected above if you have further question about your change of ownership, & thank you so much for reaching out to Sprint. -MB"
"@115911 @TMobileHelp My wife and I, who are on separate plans, have not been able to call or text anyone for ~12hrs (LTE works). zip 48197 | @123401 https://t.co/PJshX6BC4d *SageMcGowan"
"@115911 @TMobileHelp My wife and I, who are on separate plans, have not been able to call or text anyone for ~12hrs (LTE works). zip 48197 | @123401 Oh no! We know you need to stay connected- send a DM my way so we can get to the bottom of this! *SageMcGowan"
And definitively @115911 literally stole the 2 iPhone 6 that I turned in when I switched... no money for them and the won’t give them back | @123402 Ouch! That's not what we're about! Were the devices damaged? *ElleA
@sprintcare I switched to Sprint only to find their network won’t allow you to use data while on a call. Canceled same day & now got bill?!! | @123422 Thanks for reaching out. Please send us a DM and also follow us so we can further assist. -MM
"When will intrenet be restored in Aguadilla,PR?? @115911 | @123548 Thanks for reaching out. We're going to look into this to give you more deets! DM us if you have any other questions. *NaeJ"
@115911 what's going on with service in the Chicagoland area? Haven't had service for going on 12 hours! @tmobilehelp | @123549 Lets make sure you have signal everywhere you need it!  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy
"@115714 I've spoke w/ several sprint reps and no one can support bcuz of a passcode via txt. ""Wait until u come back n 2yrs"" says the rep 😡😤 | @123569 Can you please send us a DM so we can further assist? -EG https://t.co/rMApsV8PQY"
"@115913 I want to surprise my parents with new phones but have no need for a new line. Am I out of luck with the BOGO??😭😭😭 | @123576 @115913 Hey! That's an awesome idea and the BOGO is an amazing offer. In order to qualify for this particular offer, adding a line is required, but if that doesn't work for you, we have a ton of other offers. Check them out here: https://t.co/aIZPWLwowe *AlissaFast"
My iPhone 6s went from 60% to 24% in 28 minutes....sigh....on low power mode @115913 @115858 https://t.co/ZtQu5yvPqo | @123577 @115913 It's important to stay powered up and we definitely can take a closer look into this for you. Send us a DM and we'll see what's going on. https://t.co/w4odcPEa5r *MattLegleiter
"Every single time I go into a @115911 store the systems are down. @115913 we gotta work on uncarriering your point of sale system. | @123580 @115913 Hey! I want you to have the best customer service available and we're happy to assist here, with anything you wanted to do in store. Send me a DM, so we can get right on it! https://t.co/3sF8qpf2nx *AlissaFast"
"This was supposed to be yesterday’s but none of my stuff uploaded yesterday probably cause @115911 is very spotty and I have no WiFi 😤 https://t.co/jD2OESZKGn | @123723 Hey! If you're having service troubles, let us know in a DM. We're here to help! *NaeJ"
"@TMobileHelp Do you provide order support online? JW as your phone support seems clueless on helping me. | @123875 Hi there, Jayme! I can certainly support you with your order. Send me a DM and I will be happy to help. *FaisselD"
"My phone has been on 2 bars 3G since yesterday... wow @115714 you e really out done your own terrible service , congrats 🎈 | @123889 Allow us to assist, please send a contact number in a DM so we can call you and further review your issues. - Resolutions Sup AA"
"My phone has been on 2 bars 3G since yesterday... wow @115714 you e really out done your own terrible service , congrats 🎈 | @123889 Good morning. I am a resolution supervisor at Sprint, and I saw your concerns above. Allow me to assist through DM. Resolution Sup -CS"
"My phone has been on 2 bars 3G since yesterday... wow @115714 you e really out done your own terrible service , congrats 🎈 | @123889 Let's fix this. Please send us a DM so we can further assist. -AT"
"My phone has been on 2 bars 3G since yesterday... wow @115714 you e really out done your own terrible service , congrats 🎈 | @123889 Hi, I would love the opportunity to assist you. Please send us a DM. -ResolutionSup SR"
"@115911 I traded in my iphone 5s on 9/8/2017 for an iphone 7. Store associate entered the rebate info for me. It failed. Offer #: 2353 | @124020 Okay, thanks for that info. Give us a brief breakdown about what's going on in a DM. We're here to help! *NaeJ"
"@115714 you have a 500 error( in console) on this page. When I type my code it doesn’t do anything. Both of us want me to pay my bill. https://t.co/ukCMI2Cl05 | @124051 Hey Jessica, thanks for letting us know. Would you please send us a private message? Thank you. Ange L"
@115714 thanks for making it easy to get information on your website and live chat https://t.co/dKBQMJq0hd | @124103 Do you need any type of assistance? -JM
@115714 I see you have Hulu for new or returning customers I’m currently with sprint with 5 lines and wanted to know if I’m eligible and how does it work do I get charged an additional fee per month on my account? | @124104 Hi. Hulu is available for free with most Sprint plans. Doesn't matter whether it is a new or old account. Send us a DM to further assist. - JM
@TMobileHelp Any known issues with service in 44060? Slow data and network unavailable message on phone. | @124193 You have come to the right place! Send me a DM so I can take a look! https://t.co/b1rv6Im6uc *HolliePace
@115911 month 6 of your customer account team not getting our account correct. #Retraining #nohassleyearight | @124194 Wow! We want this to be hassle free Melisa. Please send us a DM so that we can get this situated for the last time. *KaeW
"@115714 customer care words: ""Unable to assist you"" #unbelievable | @124215 We can look into it, what would've been the number?"
Hey @115714 @sprintcare The HTC Charger for my HTC wont charge my phone the orange light is on and charge level says 32% | @124216 Visit one of our nearest Sprint Repair stores so they can have a look at the device and the charger for you. :) -AS
"Hey @115714 @sprintcare The HTC Charger for my HTC wont charge my phone the orange light is on and charge level says 32% | @124216 Hey there, having issues with your charger or device? -AS"
"Is it normal to end a convo with a hang-up? By an agent and then a manager? Case # 186228125 @115714 @sprintcare @124218 | @124217 No, it isn't right. Not acceptable! We apologize for the treatment that you had received. Please send us a DM right away. -CO"
@115714 your services suck. It’s horrible. I wish I never switched to sprint | @124219 Hey! What's going on? Are you having services issues? -AF
@115911 they’re so not transparent that you can speak to 9 reps and get 9 versions of their truths... #tmobilesucks #annoyedcustomer | @124339 We can understand your frustration Romy. Allow us to look into why this is happening. Please send us a DM. *KaeW
Never fails with pre orders. Issue after issue after issue with @115911 @115913 | @124340 @115911 @115913 Thank you Walter. One moment while I pull up your account. *DominickL
"Never fails with pre orders. Issue after issue after issue with @115911 @115913 | @124340 @115913 We want to ensure that all goes smoothly with your order, Walter. We'll be meeting you back in DM ASAP. *DanKing"
"@TMobileHelp switcher over last month, tried to set up voicemail acct, said its not a valid account/number. Can you help?? | @124342 I'd love to get this fixed for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
@115913 wondering if tmobile is shipping out phones by first come first serve or by who had a down payment ???? Sketchy as always smh | @124343 @115913 I’d be happy to help with your order details. Send a DM my way for an update https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp I was just charged for my iPhone X and was told this would happen when it shipped but it still says processing is this correct? | @124344 Hey there, Vincent! Lets go to a DM so I can take a look at this for you! 👍 *KerryS"
"If I wanted a paperweight I’d go to staples and buy one for the low. Wtf am I paying @115714 for, with their “reliable” service🙄 | @124363 Hey, are you having any network issue with Sprint? Please DM us with more details. Thank you. -JE"
"If I win the @115714 sweepstakes im driving to ALABAMA | @124364 We wish you the best! Enter to win, https://t.co/1dVv7sUGyo. Sprint. -MM"
Regretting my decision to switch to @115714 😡 | @124365 this is not the kind of feedback we like to hear. Are you having trouble with your services? How can we help fix it today.
I'm literally done with @115911 im closing  my account with them | @124519 Ouch! We don't want to lose you! What has you feeling this way? DM us so we can get this turned around! *ElleA
Ugh when is my iPhone X shipping @115911 ? | @124520 Depends when you ordered it Anita. If you need an estimate DM us. *KaeW
"Why did I get a text saying we couldn't process my order ,payment declined but it shows the money is pending debit from @115911 | @124521 We're more than happy to find out for you Jaquan. Send us a DM and we'll get started. *KaeW"
"@115911 7 phone calls, 1 store visit, 2.5 hours of my time,  incompetent customer service & my account is still wrong. Who is in charge? | @124522 We can look into your account for you. Send us a DM and we'll make sure that it is correct. *KaeW"
@TMobileHelp I claimed my free prints from Walgreens in T mobile Tuesday app but it's saying expired 🤷🏾‍♀️ | @124523 Hi! We would be happy to take a look into that T-Mobile Tuesday offer! Please hit us up in a PM:) *Davin Back
"@TMobileHelp I shouldn’t get rude responses calling in to your Solutions Center after they miss a follow up call, missing $300 iPhone credit | @124524 Hey, Chris! Please shoot me a DM, I'll get this straightened out for you :) #GotYourBack https://t.co/oNgSAZYqFR *JawedK"
@TMobileHelp can you guys help ? I'm in the Bahamas and want to use my phone but aren't sure if I'm covered as the website won't load | @124718 Great question! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
@115911 you guys fucking suck. Worst service provider in the world | @124719 Are you a current customer Johnny? If so let us know where this occurs in a DM so that we can look into it. *KaeW
I encourage anyone using @115714 to find a different provider at the next available opportunity. They do not value their customers. | @124755 Hey Hope. Thank you. Oh no! We sincerely do value each and every customer of ours. Please send us a DM. Thank you. AL
"NO POWER UNTIL SATURDAY AND NO FUCKING CELL SERVICE BECAUSE GOD FORBID @115714 FIX THEIR DAMN TOWERS | @124757 Hi there! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JD"
@115714 worst customer service EVER! | @124758 Oh no! What can we assist you with today? -SW
"@115913 I need you to look at how my account through tmobile. I've been dealing with the problem since Sept. Smh no good | @124934 @115913 We've got your back, Jo. Send a DM our way so we can check this out and help: https://t.co/cuEwtd2epS *DanKing"
"Anyone else having @115911 problems today? I seem to be stuck in the Edge network. | @124935 Reina, send us a DM and let's look into your service to see what's going on. *JamieK"
"@TMobileHelp any reason why I'm getting almost no signal at school? :o | @124936 In class, no signal? DM me so I can check it out for you! #HigherLearning  https://t.co/hsJ4QAiTJb *RachelMartin"
"@tmobilehelp why 1 mile from NYC does ur service get compromised...travelin on BLVD east, sth of 60st...it just spins and barely gets workin | @124937 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"@sprintcare hey can you send me my iPhone x sooner thanks | @124985 You've got your place in line, you're part of the club now. Please visit https://t.co/E2O5xci9LH site to check status. -DJ"
"@115913 Is the $300 trade in offer still good if you want the Iphone 8 and not the X ? I will be trading in my IPhone 6s | @125207 @115913 It is indeed, Michael. Checkout more deets on this sweet offer, here: https://t.co/LfKlxD4wcr *DanKing"
I need a @sprintcare customer service agent😩😩😩 | @125239 Good morning! How may I be of assistance? -SW
"@125241 vivo en Guaynabo, 00969 y la señal esta todo el tiempo cambiando entre cero señal, 3g y LTE q no sirve para nada | @125240 Por favor envíenos un mensaje directo, para mejor asistencia. (2/2) -PC"
"@125241 vivo en Guaynabo, 00969 y la señal esta todo el tiempo cambiando entre cero señal, 3g y LTE q no sirve para nada | @125240 Hemos verificado, la cobertura en la zona y no hay alerta de servicio abierta. Ha reiniciado su aparato yvuelto a encenderlo? (1/2) -PC"
@115714 I have the iPhone 7 with you guys I was wondering if I could switch it for the iPhone 8 Plus im still on contract | @125242 If you are on contract still you will need to pay out the lease on your current phone in order to upgrade to a new device. -FR
Hi @115911 my child smashed his iPhone 5. How can I replace the 5? He isn't responsible enough for more than that. Advice for aftermarket? https://t.co/ZVShuBxzax | @125454 You kid has some strength. DM us and let's look into all your options with us. Let's see what we can do. *JamieK
@115911 I got a joke for you. Your reception. Don't get it? Yeah me either. | @125455 You always deserve the best service from us. DM us and let's look into your location. *JamieK
"owe to me. Truly disappointed in the customer support and over all company morals of @115911 . | @125456 James, you deserve to have your device. DM us and let's see what happened so we can turn this around for you. *JamieK"
Loving my new cell service from @115911! #BeMagenta | @125457 Woot woot! Thanks for the <3 and support! Glad to have you here in the #MagentaFamily! https://t.co/cbaCC4vqgh *MichelleWalker
"@115911 called into get help customer service looked into my problem very good service but why does it take 6 to 8 weeks for rebates | @125458 Hey Tim! Happy to hear your current experience is great. If you have questions about the rebate, DM us and let's talk. *JamieK"
@115911 Why are there 0 stores or anything in iowa?! | @125459 We're looking to expand everywhere. Click to see how close stores are in your area: https://t.co/QIo4JYClBs. *NaeJ
I would love to work for @115913 @115911  the workers alway seem upbeat and enjoy their jobs | @125460 @115913 Hey! Check out our Careers site to get started! https://t.co/Bc0EAZw4PV *AlissaFast
@sprintcare can someone call me please. I am a customer in distress😩😩😩i am being overcharged i think | @125239 Okay. Send us a DM so that we can get that call set up for you. -SW
"@115714 https://t.co/3oGHgwxJ6D | @125492 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
How about y’all find us some service https://t.co/SnxB12b0hK | @125493 Are you having service issues? YP
Need to speak with highest escalation support at @116035 @TMobileHelp and @comcastcares please dm me with contact info. No SM support | @125513 Hey Elizabeth! T-Force has your back! Send me a DM here https://t.co/gU6UH2rJT8 and let me know what's going on. Thanks! *DanLawrence
"@115714 service may be reminicent of dialup up on a 56k modem from the 90s but at least it’s not @6674&T or @115725, both of which I’d never support. Plus I love the 90s. Ya know, when the internet was free as it should be. #nostalgia #NetNeutrality | @125646 Hey! Do you need any assistance? If so, please let us know to further assist. - EG"
@TMobileHelp I sent you a DM. I could use some of your #MagentaMagic | @125651 Hey there!  We are on it!  See our DM response to get started!  We ARE the easy button. *BrettM
Thanks @115911 this is what happens when I try to go pay my phone :))))) https://t.co/3hzXmhikpC | @125653 Our apologies. You can use our app or DM us here for assistance. *KaeW
"In the @115714 store cancellimg my account and @sprintcare is so bad they hung up on me and the guy who works at this location #sprintsucks | @125736 Jay, we really hate to hear that you want to leave Sprint; is there anything that we can do to turn this around? -CDE"
I almost never have 5 service bars with @115714 .. | @125737 Oh no! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
"@115714 worse fuckin mistake I made was going to you guys | @125738 Hey there. Please let us know what makes you feel this way, so we can turn this around. Sprint Cares! -  CF"
Welcome to our @115714 family https://t.co/zTDTn0MzVe | @125739 Welcome! We're so excited to have you as a part of the Sprint family & hope you enjoy your experience with us. :) -CDE
Really sick of paying 100 a month for dropped calls and no internet service. @sprintcare is there anything you will do for me? | @125913 Can you please send me a DM so that I can take a look at your concern? -BJ https://t.co/rMApsV8PQY
"@AppleSupport  @sprintcare why isn’t anyone willing to help !?!? | @125914 Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"@115714 can’t get any tech help with a phone I just bought yesterday!!!! And when I call “oh thank you for being with sprint since ‘05” what good does being a loyal customer do?! F!!k | @125914 Hi there. We'd like to know, what type of issues are you experiencing with the device? Please DM us to further assist you. -OM https://t.co/rMApsV8PQY"
"@115714 @sprintcare Horrible service...ported 3 wks ago...not able to make single call. Running between cc, store and apple care. Will transfer my service back sigh!! | @125928 This is not the type of experience that we want you to have. We would like to know about what exactly is happening, In order for us to do it, please follow us and send us a DM. -AM."
"I’m tryna see what’s up with this iPhone x @115911 👀👀 | @125941 You can pre-order one with us right now, Christine! We're ready when you are. DM us here so we can help out. *BlakeT"
"@115913 I have a tmobile issue | @125942 @115913 We've got you, Tanisha. Please DM us what's going on. We want turn this around for you: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp  what's up with the super shitty service in Vegas today???
This is ridiculous. | @125943 I'm here to turn this around for you!📱📱DM me here: https://t.co/Op5C2z3lou *ChelseaBailey"
.@115911 has been getting on my last nerve lately. I've had to contact support no lest than 4 times because nobody knows what they are doing. | @126024 We definitely don't want you feeling this way! Send us a DM with the details on what's going on so we can fix it once and for all! *KittyG
@115913 Frustrating that the Bogo Ip8 deal excludes current customers with multiple lines.  Guess leaving TMO after 4 years for AT&T's sale looks like the better deal.  You should reward current customers for loyalty instead of penalizing then | @126053 @115913 I truly do not want to see you go. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115911 why do i have to wait 24 hours to activate a phone when i been a customer for 10 years | @126054 Hmm, let's take a closer look at that! Send us a DM so we can assist :) *KittyG"
"@TMobileHelp I just upgraded my phone at verizon, how long do I need to wait to switch to T-Mobile and redeem $650 bill credit for my family plan | @126055 Hey There! Great Question! I want to be able to get all these deets for you! Slide into our DM's and let's talk :) https://t.co/X3FnlBEvX7 *TaylorBarnett"
"I wonder if @TMobileHelp was off for thanksgiving? | @126056 We spent our day supporting our #MagentaFamily! <3 DM us if you have any questions, we are here for you! :) *DevynGalligher"
"I switched plans on my @115911 cell service and it’s been terrible. It cannot be this difficult. Worse customer service process. | @126058 What's going on, Sagal? We're here for you and would love to turn this around. DM us here with some details so we can make things right. *BlakeT"
@115911 so even though I've been a customer for 12 years/paid for JUMP for two years($288) screen cracks & don't have #applecare? no one there can back date it? even tho u tout everywhere how your jump customers have applecare at no additional charge? #bullshit #nothankyou https://t.co/WBpiFK4S2r | @126060 We know that your device is your connection to the mobile world. Let us get you back into the moment as quickly as possible. Send us a DM and we can take a closer look for you. *JeremyJ
Wow! I tweeted @115911 about their awful billing and here’s Verizon trying to poach my business. What can u do for me on 4 lines @119511 ? https://t.co/0LziVThsQ6 | @126176 We don't want to see you go! Send me a DM so we can work it out. https://t.co/cbaCC4vqgh *MichelleWalker
Ok @115911 's unlimited plan is the biggest joke. They strangle my shit so much I can't even watch a 30 sec video | @126179 Let's get to the bottom of that! Please DM us so we can help with your data speeds. *JohnWard
@115913 just emailed you I hope you can help me and take a look at this. 2nd time this happens in about a month’s time | @124340 @115913 I’m here to help and will continue working with you in DM https://t.co/Et1Fu7xZtb *BarbPelotte
I've had no LTE for about 3 days now. So amnoyed! #TMobile @115911 | @126182 Don't blame you for feeling that way. Let me check into why this is happening and get you connected again. Shoot me a DM. *JPL
"@TMobileHelp thanks for putting my device order ""on hold"" while your reps have no clue what's going on! | @126183 Thanks so much for reaching out to us. I'm here to help. Send me a dm so I can assist. https://t.co/Hch7N8hFAc *ConnieMixson"
@115911 @TMobileHelp new towers by @115725 just went up in my hood..you should follow suit! Everyones service is horrid in RiNo Denver https://t.co/1uPnTtX7mv | @126184 Lets make sure that you're getting the best service possible! DM me. :) https://t.co/bwHAQCkoRc *DuncanWorks
"@115714 should fire every last call center worker they have. Every time I call, they change my buyout price? Sprint is a SCAM. | @126203 GM Nisha - we try to be as accurate as possible. Can you DM me specifics & we can look at this? -CDE"
"Is anyone else’s @115714 phone not working? Mine just says “searching” and it’s been that way for 2+ hours 😩 | @126204 GM MissDayna - Would you DM us a good intersection / address near you so we can look at this, please? :) -CDE"
"@115714 about to loose me as a customer. You're charging me data overage fees, yet it takes 5 days for my unlimited plan to go into effect.😡 | @126205 We definitely would hate to see you leave the Sprint family! Please DM us to get this resolved -Maria Q"
"@sprintcare  I am not getting text messages, my phone will randomly drop calls or say no service. I am not the only one having this issue. So what's going on? | @126206 We definitely want you to have amazing coverage! Shoot us a DM to take a look at the coverage in your area! -Maria Q"
"@115714 has made it impossible to pay a bill. Log in to my own account and can’t pay my bill. User experience online & app sucks | @126208 This is not the kind of feedback we like to get. Please send us a Direct Message, so that we can further assist you. -TR"
More rockets fast speeds from 2013 for @115714 When r u going to get a ‘17 network @52911 #sprintsucks https://t.co/Q0L3z4kN6P | @126209 Please send us a DM with more information regarding your concerns.
@115911 @TMobileHelp I EES TO UPDAYE MY@PAYMENT METHOD!!! How hard it this??      Please contact me ASAP!!!!!! #IPHONEX https://t.co/7ElQ1NuR46 | @126392 We definitely want to help you with your order! Please shoot me a DM here https://t.co/jAb1JkOMRy  *AngieShaw
"Hey @115911 @115913 any chance you can sell a 1TB hotspot for $100/month? @116136 can’t seem to make my internet work so I’m constantly feathering things to my phone. Please send help. | @126427 @115913 Hey, Matthew! We'd love to chat about your options and make sure you are set for success. Please DM us! https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115714 Is there an issue with LTE service in Kansas City? My phone has been having connection issue for the last 2 days. | @126484 We would like to look into this for you further. Please send us a Direct Message, so that we can further assist you. -ES"
@115714 Is there an issue with LTE service in Kansas City? My phone has been having connection issue for the last 2 days. | @126484 @115714 Please follow us on Twitter so we can get this issue resolved. We look forward to assisting you. -ES
@115714 is it common practice for your retail stores to offer free promotions to defraud customers and then finance said 'free' products? Store 3244 said it is! | @126486 Which promotion are you referring to? Can you DM us so we can look into it? -SM
So... I just got my tracking number for my #iPhoneX... @115714 stepping it up. A nice surprise... | @126488 That's great news Jacqueline. Thank you for choosing Sprint as your wireless provider and for your continued patience. -AH
"@sprintcare SW @ sprint is amazingggg, thank you so much🙏🏾 | @125239 Awww shucks! LOL Thanks for letting me help you. Have a great rest of your week!! :) -SW"
"@TMobileHelp I just tried to add Kickback to a new voice line but when I do it removes ""This one's on us""....why? | @126854 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"@115913 Is only about money with you and your pink socks, smh. You have a serious issue with telesales customer service. | @126855 @115913 We're here for you and want to help, Farren. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
"@115714 Any IT Internships for the summer? | @126865 Hey there, please click this link https://t.co/U8vfUCAADd fro further information. -SR"
"@115714 | @126866 Hello! Do you need our assistance? If so, please send us a Direct Message, so that we can further assist you. --OC"
"Just tested @115714 in Vancouver, WA 98684, USA: 123.Mbps using https://t.co/4A3VygTZOu #opensignal #speedtest #GalaxyNote8 https://t.co/wgFwGk3esL | @126869 Thanks 4 the feedback Troy. If U need any assistance going forward, let us know, we're here for you. Sprint -MM"
FUCKKKKKK @115714  YOU FUCKING SUCK | @126870 Can you tell us why you feel this way? Let’s continue to talk in DM so we can get to the bottom of this ASAP. -ES
"@115911 so aggravated with tmobile. they need to change a few policy with fees | @127016 What's going on, Cecile? We're here for ya! DM us here with some details so we can help out. *BlakeT"
"Hey @115911 it has been 6 weeks and still no word on when I'll be getting the money to pay off my old carrier. What's up? | @127017 I'm all about getting answers too, Terry! DM us so we can find out more for you! *WhitneyJ"
"everything in my life is going awesome except i still have @115714 as my phone carrier. | @127047 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -TT"
"""Hey, @115714: are y'all really gonna keep me from getting a Galaxy S4? I'm not an iPhone head or feeling any of your newer/current joints."" | @127049 You would have to purchase through a 3rd party vendor."
"""Hey, @115714: are y'all really gonna keep me from getting a Galaxy S4? I'm not an iPhone head or feeling any of your newer/current joints."" | @127049 Hello there. We won't keep you from getting a Galaxy S4 however we may not have the S4's in stock."
@115714 you gonna fight for our love or lose me to @127051 ? 🤔 | @127050 Hey there. Are you having any issues? Let us know. -  CF
No...YOUR NOT...2 YR CONTRACT ALMOST DONE! Warning...@115911  SUCKS!   BEEN TALKING TO VERIZON! https://t.co/0PJFimC8Ug | @127255 We would love to help with finding a solution. Please send us a DM so we can assist. *JPL
@115911 will there be any chance of iPhone X in stores on launch day for walk in customers? | @127256 Of course! You can also call on your way there! Check out the store numbers here: https://t.co/PiPSI4hjzv *RachelMartin
"@115714 can you guys stop having terrible service literally everywhere please | @127279 Hi there! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JD"
"@SprintCare How do you activate the 7-day speed pass while abroad in Thailand? | @127280 Are you currently at this location or thinking of visiting? When you arrive, you are greeted with a message with these options. - JF"
@115714 stinks after sprint finished paid 100 fine because I changed to less hours. No one said anything. Signed on line. Using lg lotus. | @127461 Hi Norm. Are you currently a Sprint customer experiencing billing issues? -EG https://t.co/rMApsV8PQY
@115911 I've been trying upload my receipt since last Fri for my Samsung Reward Points. Can you help? https://t.co/I5kZd7ehom https://t.co/NUyoklHYlX | @127655 We can help in any way we can! Send a DM our way and we can check it out! *JenniferRogers
@TMobileHelp just sent you guys a dm with an odd situation | @127656 Thanks for sending that our way! You will have a response from me shortly. :) *DuncanWorks
"@115714 it's mighty funny how I paid twice you took my money right away but it's been 2 weeks I still haven't gotten my refund | @127670 That doesn't sound good. Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
@115911 why does our coverage suck soooo bad in rural areas? | @127781 What rural areas are you referring to Domino? Let us know those location in a DM so that we can look into it. *KaeW
"@115911 Absolute worst phone service. Billing/payment issue EVERY month. Also, the customer service is horrendous! Stay away from them. | @127782 Ouch! We're here for you and we definitely want to turn this around. Please, send us a DM so we can make this right. *WhitneyJ"
"Hey @TMobileHelp - thanks Ryan R. For saying you’d look into my phone issue then never responding. Great customer service 🙌🙌
After a whole day of messing with it - I fixed my own phone. Thanks guys | @127783 Yikes! Meet me back in DM and I will make sure this gets looked into ASAP! *SonjaKett"
Is @115911 working today?! Half my calls are going straight to voicemail and people can't call me. Bill paid | @127784 Yikes! I want to make sure you're connected. Shoot us a DM with more info and we'll check your coverage out ASAP. *ValerieP
I am still waiting for a call back from someone at @TMobileHelp concerning fraud! I've called in 3 times today so far! | @127785 Customer security is a top priority for us! Send me a DM for help. https://t.co/cbaCC4vqgh *MichelleWalker
"All Imma say is that the associates at @115911 are liars...scammers... and charlatans. That is all. https://t.co/L532kppuO6 | @127786 Ouch, Nicole! What can we do to change your mind? DM us, let's chat! *WhitneyJ"
They’re a joke period @115714 https://t.co/YwRhkGVBt7 | @127810 Thanks for posting to us. Allow me to further assist you. Please shoot us a DM. -SR
Girl they made us pay $250 a month for 2 phone for the past yr when it's supposed to be $150 then the bitch was like we can credit you $40 😑 https://t.co/acuHulYD5N | @127811 Allow us to look into the matter. Please follow and DM for assistance.
"@TMobileHelp If one orders a phone and the price drops within the return period, does @115911 provide a price adjustment credit? | @127979 We do not, but we do have a buyers remorse period were you can return and repurchase! *TiannahReagor"
"Anyone's #iPhoneX pre-order shipped by @TMobileHelp @115911 got picked up by @115817 or does it still says ""Ready for UPS""? | @127980 Hey Ashish! We would be happy to look into your order. :) Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"so hey @115911, I turned on Scam Block but I'm still getting those calls from the same first 6 digits as my own cell number, what gives? | @127981 Oh dang! Well, we definitely want to get rid of those scam calls! Shoot us a DM here and we'll check this out. *ValerieP"
@TMobileHelp Hi. Needing assistant with my trade-in for the iPhone X. | @127983 You've come to the right place! DM us and we'll take a look :) #MagentaToTheRescue *AshleyHamilton
"Hey @115911 you update ur network and slow my data and now want me to pay an upgrade fee? #notcool | @127984 Hey there, Marlene. We would love to talk to you more about this! DM us! *MelindaR"
@115714 LTE speed https://t.co/A6tNvORXHB | @128144 This sounds concerning. Please give us additional details about the issue that you are having with your LTE connection to review your situation. - JF
"@115911 ""Tower upgrades will be done Oct 31"" And this is it?! I guess they figure going from .10 to .28 is an upgrade?! https://t.co/JqKJhNus5E | @128153 Hiya, Josh! We want to make sure that you're rocking awesome speeds all the time! DM us so we can see what's up! *MelindaR"
"Award for the shittiest customer service @115911 2017 come on up and claim your prize that you might get in a month or so 🖕🖕🖕 | @128154 Hector, you only deserve the best support from us. What's going on? Send us a DM and let's talk. We're here for you. *JamieK"
".@115911 has the most asinine rules. I can't upgrade my phone because I have a business account? How does that make sense? | @128155 Monica, we never want you to feel frustrated. DM us and let's look into your options. *JamieK"
"@115911 strikes again! Before my Note8 gets delivered price drop of $130. Instead of a credit, I must refuse delivery & reorder to get the new price! NOT CUSTOMER FRIENDLY!! I'm sure credit on original order will take FOREVER! | @128156 Let's take a look and get you some answers. DM us and we'll get started. *WhitneyJ"
"@TMobileHelp hello, I received this text today , in which I replied this picture. Please advise https://t.co/PFzJOkJ00Z | @128157 Oh no! Let's look into this ASAP! Send me a DM! https://t.co/86MicZnF9C *WarrenCamp"
"@115911 you dropped the price of my Note 8 5 days after I bought it, anything you can do about this? | @128158 Let's take a look, Nick. DM us and we'll see what can be done. *WhitneyJ"
@TMobileHelp Check DM. | @128159 Thank you for that DM! I'm responding to it now and I'll take excellent care of you there. Thank you! :) *TylerRoquemore
"Hey @115714 @sprintcare are there any outages in Topeka KS for LTE? My service has been spotty everywhere I go today. | @128200 Hi Richard ,I have reviewed the network in your area and saw that it is working well. Send me DM for further assistance. -KJ"
"""Im gonna deck this tweet if you don't give me my money back"" https://t.co/kGzKFGz25X | @128201 Please send us a Direct Message, so that we can further assist you. - KD"
I HATE @115714 | @128202 Why do you feel like that about us? What's going on? -JE
@TMobileHelp I need help with activating a feature on my recently purchased T-Mobile Samsung Galaxy Note8 | @128365 Features are the best part of upgrades with #Magenta! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith
"@115911 my order hasn’t shipped yet. Amex blocked the charge and I called TMob yesterday and now should go through but still nothing | @128366 Hey, Max! Send us a DM, and we'll take a closer look! *KellenF"
@115911 your website is shit | @128367 Hi James! We're here whenever and however you need us! DM us and let us know how we can assist! *WhitneyJ
"So frustrated with @115911 😡 | @128368 We can't have that, Ansola! DM us so we can turn that frown upside down! *WhitneyJ"
@115911 I'm super frustrated with how your customer service has spoken to me today and how they've been completely wasting my time | @128370 Hey there. We understand how frustrating this must be and would like to talk to you more about this. DM us! *MelindaR
"Life hack: don't sign up with @115714 because they are terrible. No signal in the middle of @116147? Never happened with @115725 | @128383 Please send us a Direct Message, so that we can further assist you. --OC"
@sprintcare can you help me? | @128384 You’ve reached the right place! What's going on? Shoot us a DM. -KC
I’m so tired of @115714 and their rude ass customer service reps. | @128385 We don't want you feeling this way. What makes you feel this way about us? Please elaborate more on the issue? -CO
@115714 you are TWO SECONDS AWAY from being deleted from my life FOREVER 😡 | @128386 Oh no! We hate to see you leave the Sprint family. Please let us know why you felt this way? We are here to help. -RM
"@sprintcare Please don't make me find a new provider who makes me feel wanted. I've never had a problem with @115714. I don't want one now. | @128388 Can you please send a private message, so that I can gain further details about your account?"
@sprintcare Please don't make me find a new provider who makes me feel wanted. I've never had a problem with @115714. I don't want one now. | @128388 Oh no! Your business is important to us and we would hate to lose you as a valuable customer.
"@115913 @115911 you guys are great but after 10 yrs @115714 may be my only solution 😫😫 | @128516 @115913 We'll always do everything we can to take great care of you, Roberto. We'll continue to assist you in DM. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 how do I switch? Cause @115911 is the BIGGEST SCAM, lie on recorded lines and don't back up what they promise you | @128517 Hey, we would L-O-V-E to have you with us at Sprint!  Our Unlimited plans come with FREE 10GB mobile hotspot, FREE HD streaming, FREE Hulu, and $5 off each line just for signing up for auto pay!  https://t.co/0qT1rLBLtN or 1-800-777-4681 to join the Fam."
"@115714 how do I switch? Cause @115911 is the BIGGEST SCAM, lie on recorded lines and don't back up what they promise you | @128517 Hey there! I want to turn this around for you. I see your DM, meet you there!  https://t.co/nofhK4Kr3A *AmarizLugo"
"Does a cell phone company that has great customer service exist? Not @115714 | @128518 Oh shoot, I really don't like hearing this!  What are you in the store for?  There are some things that can be handled on https://t.co/0qT1rLBLtN if you do not feel like waiting?  If you need specific account information then please let us know and send a direct message. -MB"
"Does a cell phone company that has great customer service exist? Not @115714 | @128518 Please be patient with the team in store, right now it's a really busy time of the year!  Happy Thanksgiving to you! -MB"
@115911 might not have the best phone service but their customer service is awesome | @128535 Hey there! We want you rocking awesome service no matter where you are! DM us so we can see what's up! *MelindaR
"I really fucking hate @115911 I need a new phone company ASAP | @128536 Hey, there! We only want the best for you! Send us a DM, and we'll assist! *KellenF"
idk if it's the weather but @115714 y'all service got worse. I Stay having 3G🤦🏽‍♂️ | @128566 Send the nearest cross street & ZIP so we can check on the coverage in your area in a Direct Message. -AP
"What’s the point of unlimited data if nothing ever loads, @115714? #notworkingforme | @128567 Please send us a Direct Message, so that we can further assist you. --OC"
"@sprintcare if this ""EMP test"" gonna kill my service, then I can keep my money for this month right ? 🤔😂 | @128568 Please send us a DM so we can chat further. -ES"
Gotta love paying for shitty service 🙃😡 thanks @115714 | @128569 That's not good. We are here and want to help! What service issues are you currently experiencing Please DM details. -TT
@115714 are real robbers of the phone game...if ya have a choice don't choose sprint..... | @128570 Hi there! Tell us how we can change this impression. -JA
@115714 YALL FUCKING SUCK ASS! | @128571 This is concerning. What happened to make you feel this way? Are you experiencing coverage issues? -IC
"@115714 & @sprintcare I guess after being with you guys for over 12 years, it’s time to cut the cord. #iNeedBetterCustomerService | @__mixxedmami__ We hate to hear you feel that way & definitely don't want to lose you - Can you please DM us with the specifics?? -CDE"
"Why is my services acting up! Really bad connection! @115911 | @128734 Hey, Gio! We only want an optimum data connection for you, at ALL times! Send us a DM, and we'll take a closer look! *KellenF"
"Honestly, I am highly irritated with @115911 | @128735 Hey there! What's going on? Send us a DM so that we can talk about this! *MelindaR"
"@115714 there is NOTHING MORE FRUSTRATING than dealing with sprint. This is from a 13 year 5 line customer. HELP ME! | @128773 I am happy to assist you today. Please send us a Direct Message, so that we can further assist you. -TT"
"@115714 R there any plans to expand west in KS? Live in Center of state and would switch BACK to u in a heartbeat if you offered service! | @128774 Thanks for reaching out! Yes, we're currently expanding in multiple cities in the US to ensure the best voice, text & LTE coverage. :) -CDE"
"He told me ""we only have these $20 ones. When I got home I found my original box (on the left) went 2 the @115911 in Hempstead & bought it https://t.co/V5JgfYxayP | @128935 We're happy to address your concerns, Mo. We'll just need a few additional details. Please DM us. *GiselleM"
"@115911 The city of Orange, CA could definitely use some better coverage . | @128936 We realize how important it is to have the coverage you need. We're happy to check into it with you. Please DM us. *GiselleM"
@115913 trying to upgrade my phone and switch plans need your magic touch to make it go thru. #MagentaLife | @128937 @115913 Hi! We're here for you and would love to help! Send us a DM so we can get started! https://t.co/3sF8qpf2nx *AlissaFast
@115911 and @3215 screwed me over I am suing someone. My digital business is affected. I’m at a business loss. 😥😥😥😥 | @126855 Hey! We're here for you and would love to help. DM us so we can get started. Thank you! *AlissaFast
@TMobileHelp I was wondering if my account is eligible for the 55+ service? | @128938 https://t.co/PJshX6BC4d *SageMcGowan
@TMobileHelp I was wondering if my account is eligible for the 55+ service? | @128938 Our 55+ plan is INCREDIBLE! Send a DM my way for some details! *SageMcGowan
@115911 y'all service be trippin | @128939 Let's get you back to rocking awesome service! DM us so we can see what's up! *MelindaR
"@115714 Y'all took my fucking payment TWICE 🤦🏿‍♀️ | @128975 Hey, this does not sound good. Let us look into this for you. Please send us a Direct Message, so that we can further assist you. -TN"
"@TMobileHelp Just bought 2 Galaxy s8 Plus .On one, the firmware update will not take. It says successful, then prompts to update again?Help? | @129068 Hey Jeff, how are you today?. Please send me a DM me and I will be more than happy to help you. *IzzyHanson"
"@115911 I askes the associate ""does the NYC guy get a bigger com for selling a higher ticket item?"" She said ""YES."" Incredible https://t.co/My11d7L3w3 | @128935 Our offer to assist with your concerns is sincere, Mo. Please DM us. We're here for you. *GiselleM"
"@sprintcare how can I get my account number? Having issues logging on to the Sprint app | @129095 We would love to assist you with this issue. Please send us a Direct Message, so that we can further assist you. -TR"
"@115714 hasn't been delivering all my texts. After 72 hours they stop trying. I've lost at least two clients because of this. #pissed | @129096 Hi, we're sorry to hear this. Could you give us the nearest cross streets to your location and your ZIP code? -WF"
"@115714 so i guess you guys just live off of ripping off your customers, I'm fed up honestly | @129097 Oh no! This is not the way we want you feel. Please elaborate the issue you are having today? We are here to help. -RM"
"Yall have the worst escalation team as well as the worst customer service && I visited 2 different branches @115714. Y'all some 💩 | @129098 Tyesha, if you need personal account assistance, please send us a DM to assist you.  Thank you for reaching out. -MB"
@TMobileHelp if someone could help me with one more thing on DM I promise to leave you alone for a while☺ | @129242 Hey there! Thank you for reaching out. I see your DM and will be replying in just a moment. :) *AlexSemsch
"@115714 aka the most unreliable LTE service ever!! Well @115725 you have room for another client? | @129258 Are you having service issue? Please send us a Direct Message, so that we can further assist you. -CP"
@115714 I need customer service! The phones on us website isn't showing the J327 & the store said I bought it during promo 5/5-7/13 | @129260 Hello I need a little more information in order to research the promo and get the issue resolved. -FR
So @115714 will we be getting our bills reduced this month because the service really need terrible. Considering switching to @ATT | @129261 Hello I will be happy to assist you what is going on with your service? -FR
"@115714 should change their line from “within 1% coverage” to “only 1% coverage”... #StraightTrash | @129262 Hey there, I saw your post are you having issues with your service? Shoot me DM letting us know. We are here to help. -IB"
"@115714 whats the point of having 4G LTE if it doesn’t even work | @129263 This is concerning, let's take a look into this for you. DM us more. -AC"
@115714 My phone keeps hanging up by itself and idk what’s wrong with it | @129264 Oh No! Can you let us know how long has this issue been happening? -TC
Why do you make it so difficult to talk to a live person @115714 it’s ridiculous | @129265 You can! 888-211-4727  chat https://t.co/6pfcByi97Q  or we can help here too!  Just dm us
"Well done @115911 - you managed to completely fuck up your identity system. Migration is hard. I am locked out now. | @129428 What do you mean, Dominick? We're happy to help you. Please DM us. *GiselleM"
.@115911 @TMobileHelp does my phone's insurance cover accidentally setting it down in bong water? Works just fine but smells like death. | @129429 I bet that is top 10 for phone stories ;-P Send me a DM let's take a look! https://t.co/zDWnfngdI9 *LauraBeasley
@TMobileHelp is the X in stores? | @129431 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"Hey @TMobileHelp , have you noticed an uptick in ""No Caller ID"" calls lately? This week I've gotten quite a few. They leave a 1-2 sec. VM. | @129432 Great question! We'd love to discuss options in DM! Please DM me here: https://t.co/gAmFrAJYVB *PatrickUllmann"
"@115911 I don't want to leave you, but you lied and still haven't fixed it. Can someone help? | @129433 Oh dang! We'd never want that, Brad. Shoot us a DM with more info and we'll assist you. *ValerieP"
"@115913 I'm absolutely disgusted. Worst experience in a t-mobile store ever. Fraudulent lines and terrible, rude customer service | @129434 @115913 We want to turn this experience around for you. Please send a DM our way so we can step in and help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp check DM please | @129438 Done! I just responded, so I'll meet you back there. :) *DuncanWorks"
"@115911 sis why is my internet slowing down? What's tea? https://t.co/fMRybZvm6Z | @129439 Hey, Tev! I totally understand the value of reliable #4GLTE data! Send us a DM, so we can assess the issue! *KellenF"
@115714 How can you have such shitty reception in Beverly Hills!? Unacceptable. | @129476 Hey Andrew! We would love to look into this issue for you. Can you please send us a DM so we can further assist? -TT
"Now that we don’t have wifi, i’ve realized how shitty of a 4G network @115714 really is. | @129477 Definitely not what we want to hear from our customer. Please send us a DM so we can further assist. -AT"
@115911 your customer service is awful. Always something wrong. | @129438 I will be responding to your DM in just a moment Daniel. Thank you so much for working with me! *DuncanWorks
"@TMobileHelp just signed up for a phone lease yesterday, and today the price of the phone dropped,, Any way the phone lease can be changed? | @129650 Hey there, please send us a DM and we'd be happy to try to assist! :) *StephanieMarie"
"@115911 this my last month with y'all I'm sick of them emotional abuse !!!! @115714 I'm On my way! | @129653 No ma'am! We don't want to lose you! Please, DM us so we can make this right! *WhitneyJ"
@TMobileHelp I have Note 8 with T-Mobile. Why isn't Apple Music App available in Google Play? | @129654 https://t.co/y5EVlApWc0 Try this link! Looks like you can download it straight from Apple! *AustinPower
"@sprintcare 17363 can't rcv calls today think there's a prob with tower. Mind going numb dealing w/chat srvc | @129669 Please send us a Direct Message, so that we can further assist you. - JS"
@115714 Customer service is saying some of the iPhone x will not be delivered on Nov 3 because its not yet shipped. Is that true? | @129670 We're getting them out as quick as Apple will get them to us!   Congratulation on your purchase!
@115714 Customer service is saying some of the iPhone x will not be delivered on Nov 3 because its not yet shipped. Is that true? | @129670 Your status is available 24 hours after placing your order
@115714 Customer service is saying some of the iPhone x will not be delivered on Nov 3 because its not yet shipped. Is that true? | @129670 Find out the status of your order at https://t.co/hqOnhxrGCa. by entering the order number listed in your confirmation email.
"@115714 Why can't I complete an online order without have to call Sprint? I was on the phone 1 hour 14 minutes & 11 seconds!!!!!RIDICULOUS! | @129671 @115714 Hey, can you please send us a DM so we can take a look at your issue? -AL"
Last minute - time to switch to @sprintcare @115714 or @ATT if they still offer promos to help me switch from @115911 | @129672 Hey! We'd love to have you join the Sprint family. You can check out our promotions here: https://t.co/cMnRTJIhW7! -CD
@TMobileHelp yo why is my bill so high | @129825 Let's look into this ASAP! Send me a DM! https://t.co/86MicZnF9C *WarrenCamp
@115911 can i get an ipad pro wife + cell from you guys | @129826 Hi Steve! Let's check out your options. DM us. *GiselleM
"@115911 is your website down? I can’t pay my bill https://t.co/SWPeIi38Xg | @129827 Oh dang! Sorry to hear that, Jose; I know how inconvenient that may be. Shoot us a DM here and we'll check this out. *ValerieP"
"Worst phone service ever!! Ultra fast LTE where??? @TMobileHelp @115911 looking forward to end my contract! https://t.co/urKmhUZyvp | @129828 Oh no, we've definitely got to show you how to get faster speeds and soon!  Shoot us a DM and let's chat! *KimWilliams"
Fuck @115911 and they sorry couldn't find not one video that would loaf in time for me to relieve myself 😒😒😒 | @129829 Experiencing less than the best? DM us so we can check this out for you! *WhitneyJ
"@115911 LISTEN!!! I’m getting extremely frustrated with y’all customer service. I qualify for best available pricing so I want it! | @129830 I'm all about getting what I deserve too, so I get how you feel. Send us a DM and we'll take a look at your options! *WhitneyJ"
"@TMobileHelp @115911 you guys still didn't fix the tower's https://t.co/bKvFB5yxXx | @130050 We only want the best possible speeds and coverage for you, Brandon. Please DM us. https://t.co/lH0SH5x9qW *MikeRice"
@115911 why ya always trying to finesse for? Misc. charges head ass | @130051 Hey Biandys. What's going on exactly? Send us a DM and we'll assist you as soon as we can. *ValerieP
@115913 since it's taken 2 1/2 months for us to receive our note 8 can you throw in a case with it? Pretty please with a cherry on top https://t.co/orQnY9DC3w | @130052 @115913 We want to check out your order and ensure all is good to go. We'll be meeting you back in DM ASAP to help. *DanKing
"am i hearing right the Note 8 i got yesterday is now cheaper? 
@115911 | @130053 Hiya! Where did you see this? Send us a DM so we can talk more about this! *MelindaR"
"@TMobileHelp i work for you guys and i dont understand how my bill kept going up. | @130054 We've got you, Robert! Send me a DM & I'll be happy to check this out for you! *AlexKimbrell https://t.co/GefRnVHVqu"
"Sprint is the worst cell service in the world. Can’t wait to be done with them #sprint #june2018 | @130081 We would like to turn this around for you. Please send us a Direct Message, so that we can further assist you. -ES"
this the second time a @115714 representative has hung up in my face. It’s okay though. The BBB will be heating from me Friday morning 🤗. | @__PaidInFull__ This is concerning to us. That's not the type of comment we want to see from our customers. We'll be more than glad to take care of any inquiry. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
"@115714 Wyd for Black Friday?? I need an upgrade. | @130153 Hello there! We know how important it is for you to have access to the latest technology at all times. You can check all of our amazing offers for this Black Friday here: https://t.co/0zzgy1hdHv. If you have any other questions or concerns, do not hesitate to reach out! :) - RC"
Um @115911 you have to PAY a whole month when you used ten days if you port out? #termsandconditions #your #CustomerService #sucks #prorate | @130308 Hey there. We would love to talk to you more about this. DM us so we can talk about what's going on! *MelindaR
@115911 life. Epic failure. https://t.co/ndDcHVqO6H | @118741 We'll be right back with you via DM momentarily! Thanks! https://t.co/62aD1VBovp *TJJones
"@115911 @TMobileHelp sent a IM. | @130309 Perfect, thanks for the DM, meet you there! *ErikaHoleman"
"@TMobileHelp I bought a Note 8 on Monday and just saw that there's a flash sale going on, is there any way to credit the difference? | @130311 Let's see what our options are! Send me a DM and we can chat! https://t.co/W3cyujOCpB *DebiChavarria"
"Ugh @115911 1/2 hour waiting in line Just to pay my bill😕
Not happy 🙁 | @130313 Oh no! What happened? DM us here with more info and we'll assist you ASAP. *ValerieP"
"Not awesome. Raised a 4 year taxing concern w/ @115714 three wks ago. Still no update. Contacted them today and was told ""in progress""...ugh | @130360 Please send us a Direct Message, so that we can further assist you. -PP"
"Not awesome. Raised a 4 year taxing concern w/ @115714 three wks ago. Still no update. Contacted them today and was told ""in progress""...ugh | @130360 This is very concerning to us. We would like to look into this for you. -PP"
"Yo @sprintcare this dog has calls to make. Cam you fix the tower please.  Zip 17363 cross street is hill and church.  #woof | @130361 Hi Darcy, we'd be happy to assist you with your service issues. Please send us a DM so that we can further assist you. -MB"
"Very horrible experience with @115714  customer service today. To bad I just upgraded my phone or I would be out. @115725 you want me back? | @130362 Hey Lance, is there anyway we can assist you today? Ange L"
"this was the last straw, cya later @115714 you've been no help | @129097 Hey there, what's going on? I'll like to  help in changing your views on our services! - AW"
".@115911 / @tmobilehelp Not only do you have some serious security issues, your customer service needs some help too. | @130534 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"@TMobileHelp 4G LTE but I can't use mobile data, only wifi. It's been on and off like this for months. More off than on. What's going on? | @130535 We definitely need to get you that fast 4G LTE speed, send us a DM and we'll get you covered right away, thanks! *GregoryD"
"@115911 has the most unreliable network in NYC, every few days there is simply no data services working at all. what am i paying you for? | @130537 Hiya, Ben! We want you rocking awesome service wherever you are! DM us so we can get you squared away! *MelindaR"
Countless hrs wasted #corpamerica #bullied #notfamilia https://t.co/tbYqmc9eML | @130878 Hey there! Thank you so much for reaching out to our #MagentaFamily :) please shoot me a DM and we can chat. https://t.co/oNgSAZYqFR *JawedK
"@TMobileHelp I started receiving SMS messages from one sender in the Austin, TX area as e-mails, but other senders messages are still SMS. I saw that others have the same problem on your forum. Please help. | @130879 Hey there! Thank you so much for informing us. I will definitely look into this for you. Please shoot me a DM :) https://t.co/oNgSAZYqFR #HereForYou *JawedK"
"I can't sleep now because @115911 decide to charge my day over $500 in a month. Y'all trash & we are leaving your overpriced company. | @130880 Hey hey, send us a DM and we can look into this. Let's get this figured out. *ChanneyT"
"@TMobileHelp Why is the tmobile website showing my expected bill, for 2 lines on tmobile 1, as $145? And why was I signed up for 1+? | @131227 Hey there, I'm super sorry to hear about this, let me get this straight for you today! 😊
Hit me up on this link >>https://t.co/2AjMPFQ6Qm << *EddieJ"
"@115911 any deals on An IPhone 8? I don't need two phones, just one 📱. And I would be switching from my other carrier | @131228 Not at the moment, Miranda :( But we're always having great promos so you'll just need to keep an eye out! Anything we can answer to make this switch easier for you? :) *ChanneyT"
"@TMobileHelp You have very mean Cust Service reps. They have put me on hold for 25 mins and hung up on me several times today. @115911 BOGO offer is a scam. Here is the evidence.

Order placed: 11/23
Promotion period: 11/17 - 11/27
Order canceled: 11/28 https://t.co/SSYwBDicpJ | @131229 Hi there, thanks so much for reaching out! I am so sorry to hear you feel that way. I am more than happy to help. Please DM so I can check this out! https://t.co/lo6HrLTstT :) *SimranKaur"
@TMobileHelp WAS THE BEST AND FASTEST SERVICE I GOT ALL DAY!! https://t.co/UtQiPsXofd | @131230 Super glad we could help you out! Have an awesome night! 👌👌 *JoeR
"@115714 And I visit my wife and son went to Sprint they talked me into going to Sprint Connor iPhone 6s Plus. Preowned my bill is over $200 they’re liars I have asked for service to be removed they haven’t he said activation fee is waived they didn’t do it I hate this company | @131312 Thank you for reaching out to us. Please, send us a Direct Message so we can review this for you. -CL https://t.co/rMApsV8PQY"
"@115714 is pushing me into the arms of @115725 or @115911 depending which one has a bogo on iPhones #HorribleService | @131313 We have great offers on iPhones! Send us a DM, lets work this out! We would hate to see you leave us. -PB. https://t.co/rMApsV8PQY"
"Are @115714 stores still giving out stickers and #PokemonGo badges? | @131314 We would be glad to assist you with this! Please send us a DM, so that we can provide you with the corresponding information. -GP."
"Horrible behaviour @115714 I ported my carrier 2 sprint after confirming my phone’s compatibility. When it didn’t work, I enquired about it, I was ignored and received a rude response, also they put the blame on me.Gutted!!😡😡Should’ve stayed with @ATT #Notgonnasuggestsprint !! | @131315 Understand your situation. We are willing to address such matters, please approach us via DM to better handle the situation. - VC"
"Who else is having same issues w-T-Mobile?  I recd about dz dm with similar stories,  I really am sorry u r dealing w-tech issues & cust service. I believe u Cuz of this #exhausted #lies #runaround https://t.co/weFIV0Dtxu | @130878 I would love to help you out today. Shoot me a DM. I'm here for you! :)  https://t.co/oNgSAZYqFR *JawedK"
"@TMobileHelp I just want to say 1st off that I appreciate T-Mobile for the things yall do to give back to us. 2nd, I moved to a small town recently and get bad signal around here. I use WiFi calling and my calls still frequently drop. Is there any way to boost my signal? | @131578 We appreciate you too! Congrats on the move! Small towns are so homey! Please send us a DM so we can see what is going on with the dropped calls. https://t.co/jg1YyB1ZS7 *CherneilRandolph"
I️ work for a delivery service so I️ kind of need my phone to make money to pay my phone bill @115714 !!!!!!!! | @131873 We're here to assist whenever you are ready. -MD
@TMobileHelp clearly false.  Doesn't value cust likes to make fun of ppl.  I am sick I have extreme illness but y'all just wanna keep passing me around like this is some joke.  Glad your amused Cuz I am weakened by yr antics & misguided MSG https://t.co/4jhiElOM6P | @130878 Breaks our Magenta heart you feel that way! Offer is sincere! I see we can actually initiate a DM and will send one soon! Be right with you! *CherneilRandolph
"@115911 I just found out that my claim for my broken insured phone has not been covered, when your employees told me over a week ago that I'd be receiving a new phone in the mail in 2 days. I need my phone in order to make money. y u do dis? | @131960 Hey Freedly, let us take a look at what had happened to your claim. DM us so we can assist you. *KananiB"
Lets see if anybody cares?  @115911 u live up to your word?  I will erase every MSG & promote.  So far no loyalty & going on about 20 hrs of tweets w-no results #INSANE https://t.co/FXFY28CEoH | @130878 Hey there! We would love to assist you and would need to communicate through DM to access your account. We take your concerns very seriously and hope to work towards a resolution with you! *BrookeK
"@115911 needs to do better😠 | @132564 Hey there, Angel! What's going on? DM us some more info! *MelindaR"
@115911 @115913  T moblie has the worst costumer   services ever 🙄🤦🏽‍♂️ | @132809 @115913 OH no! That’s not the experience we want for you when reaching out. Please send a DM my way so we can turn this around https://t.co/Et1Fu7xZtb *BarbPelotte
I think I am going to switch from t-mobile to Sprint I keep having problems with my service. @116447 @115913 @TMobileHelp @115911 @115714 @sprintcare | @132813 @115913 We’d hate to see you leave. Let’s take a closer look at what’s going on. Please send a DM my way to start working https://t.co/Et1Fu7xZtb *BarbPelotte
I think I am going to switch from t-mobile to Sprint I keep having problems with my service. @116447 @115913 @TMobileHelp @115911 @115714 @sprintcare | @132813 We'd love to have you as part of the Sprint family. Check us out at the following link. https://t.co/vRsxenjaBh Team @116447 https://t.co/IR1NMLcrCp
"Hey @115913 and @115911 how do I switch back to T-Mobile from sprint? Hate them. Huge mistake after being with you for 11years. Sprint was supposed to pay my last bill to switch after 2 years I find out they haven’t done it.  I want to come back. Pleassssse help | @132814 @115913 Tyson, we'd love to have you join our fam again! We have our own Carrier Freedom program you can take advantage of https://t.co/eHNZ49126v DM me and we can go over the process & any questions you may have https://t.co/PUCbqyZK4U *RachaelTansey"
T-Mobile has the worst customer service EVER!!! Customer since 2003 now up for grabs... Horrible Customer Service! Furious! This is just an example. More to it. @115913   @ATT @115714 @115725 @115911 https://t.co/ha6K7RHcjR | @132815 @115913 You've been with us too long to give up now! We're billing experts and can answer any questions you have. Let's get to the bottom of this bill. Send me a DM so we can get started https://t.co/PUCbqyZK4U *RachaelTansey
"@115911 UGGG !! SO SAD!!I couldn't make any calls today nothing new!!!! Im so sick of this I have a cell booster and Samsung galaxy 7 CAN'T MAKE A CALL IN MY OWN HOUSE!! I'M A 13YR CUSTOMER!! FIX IT ! 
Or Lose me! #disappointed #Frustration #canyouhearmenow | @132816 We’re here to help with your connection needs. Let’s get together and figure out what’s going on. DM me for a closer look. *BarbPelotte"
"Why is it so hard to get a nano SIM!?! PAYG customer with tmobile @TMobileHelp and charges 25p a min. I DM'd and was told to call. Is there another number? Thanks. | @132817 Hi, Melissa, we are here 24/7 please shoot us a DM and we'll take a look at sorting out that SIM card. 😃 *JoeleenH"
"@115913 Why??Why?? can't i make a call from my own home???i have a cell booster and Samsung galaxy 7
BUT I WAS UNABLE TO CALL ANYONE TODAY??????#dissapointed # angry #12yrcustomer#help#neednewcarrier | @132816 @115913 We want you to have the best possible connection at all times. Please send a DM my way for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte"
"I’m really about to leave @115911 if they keep playing with my bill.. like first off my phone isn’t even working well enough for y’all to be charging me $30 extra but ok🤔 | @133414 It's very important to us that you not only have great service, but that you have the best phone while utilizing it. Lets see what's going on with your bill as well as making sure you're in a great working device. I trust that if you DM us all will be resolved Mia. *KaeW"
"Finally my phone was unlocked. Thanks @TMobileHelp for the effort. After several messages, two specialists deserve my gratitude: Stephanie Towers and Jacinta Jenkins. You rocked... | @133416 Hey Adriano, thanks so much for the amazing feedback!!! We appreciate you so much and I'm glad that you were able to get your phone unlocked. If you need anything else, please let us know! T-Force is here for you 24/7! Have an awesome week. *LaurenWalker"
"@TMobileHelp why the hell do you guys keep sending me broken replacement phones | @133417 Yikes, my friend! We definitely would never intend to do so, shoot me a DM, so we can chat! We got your back! https://t.co/s9b5I4qxPp *JamiePitcher"
"Hey @115714 have had 3g in the Milwaukee, WI area for two days now. Wtf? | @133665 Thanks for reaching us. You can report the issue via our Sprint Zone APP. - JM"
I want the #iPhoneX I wonder do the @115714 @sprintcare store in Cape have em in stock? 🤔 | @133667 Let's figure it out! Send me a DM so that I can further assist you. -ND
@115913 sinlge line customers are being left out of perks even though our plans cost more that a family plan | @133703 @115913 We don’t want you to feel left out! Please send a DM my way so we can take a closer look at this together https://t.co/Et1Fu7xZtb *BarbPelotte
"@115817 @UPSHelp @115911 @TMobileHelp Will I get a refund on shipping since it wasn't delivered on schedule? Paid for 2nd Day Air, still no package..  #CustomerService | @134035 Hey! We would definitely love to have a look. Please drop us a DM so we can take it from there. 😃 *JoeleenH"
"@TMobileHelp issue with my bill, please help | @134036 Yikes, Dodger! We want you to never have to worry about your bill! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
Nothing like being woken up at 5am with multiple texts from @115911 for a survey on an issue that hasn’t even been resolved yet. | @134037 We appreciate you bringing this to our attention. We realize how important it is to have your issues resolved. Please DM us. *GiselleM
"Just paid of my LG G6 from @115911 didn't appreciate spending 2 hours at store last night and then last minute being told no dice bc of something their associate failed to mention.  Where's the deals @115714 , @115725 , @ATT , @126302 ? Yeah metro I see u. Ain't leaving u out | @134038 What's going on, Jesse. This is something we can work out! Send us a DM ASAP. *NaeJ"
"Hey @115911 - my 4G LTE hotspot is suddenly getting very high latency & switching to 3G. How can I get that fixed? | @134039 Hiya, Nico! We would love to look into this for you! DM us so we can get started! *MelindaR"
@4868 @4869 @116447 Why Sprint?  Ynot says I. Welcome to our family. #wherestony https://t.co/aVYSZd89Wy | @134193 @116447 Team @116447 would like to welcome you to the Sprint Family.  Happy Holidays. https://t.co/rMApsV8PQY
@sprintcare @115714 not happy with false advertising. Ordered new iPhones online from you bc as said no activation fee if orders online. yet I get charged activation fees? Plz explain | @134196 I would be more than happy to review the fees for a resolution.  Please DM your contact information. https://t.co/rMApsV8PQY
"I'm getting fed up with Sprint and I am contemplating on going to better business bureau. I am trying to be patient with the company, but it seems the problem is not getting resolved.  #Sprint #angrycustomer | @134197 If you have any questions or need anything send us a DM we are here to help!"
@116447 Our cell phone service with Sprint in central Texas is very poor. There is a major outlet mall right by interstate 35 in San Marcos Texas that had very poor service during a recent shopping trip. Please improve your service in central Texas. | @134198 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
".@115714 @sprintcare stop selling the @134202 phone. These are the instructions for getting it to work ""properly"" on your network. What a fraud. https://t.co/BKtreewe39 | @134201 We will be glad to have your analyst reach out to you in the morning."
@sprintcare NEVER have been so blatantly disrespected by any company! If you know you wrongfully suspended my service why do y’all keep saying we attempted to call you...... THE PHONES ARE OFF | @134203 This is definitely not the type of feedback we like to hear. If you have any questions or need anything send us a DM we are here to help!
"Ay @115911 fuck y’all niggas, we got real life problems and ain’t nun of dat “dm us” bullshit I’ll see y’all this weekend. | @134472 Believe me, we're solution focused, Tony. And I can tell you that we understand that life happens. If ever you need us, we're just a message away. *WhitneyJ"
"I think I'm gonna apply for tmobile. They're ranked one of the top companies to work for, for parents. Though all I've seen is retail rep positions open. I'm open to relocating. Please help @115913 @115911 | @134473 @115913 We’re always looking for the next great teammate and welcome your enthusiasm!  You can find a complete list of opportunities here https://t.co/BY6p8p5goE Good luck! https://t.co/Et1Fu7xZtb *BarbPelotte"
Day 4 of waiting for @115911 @TMobileHelp @4912 to port my number to t-mobile. Out of ideas after hours spent on the phone. | @134474 It sounds like you need some #MagentaMagic for this one!  Meet me here and lets get to work!  https://t.co/qqiiYhZxdI *SamanthaCassidy
.@115714 is the WORST cell service I've ever had. Even we I  actually have service it drops calls more than I've ever experienced. | @134922 When did you start having his issues? What is it showing on the signal bar? Have you power off and back on your device? -PC
"@134924 @sprintcare Latest S8 update (SM-G955U, build number ending QJH) has broken fast charging (1). (2) when 100% wireless charging, screen keeps turning on and off ALL NIGHT LONG. Extremely annoying. Major, major issue. Help us! | @134923 Send us a DM to further assist. - JM"
@115714 is a rip off and they’ll charge you for something that has absolutely nothing to do with your phone nor services with them. | @134925 This sounds concerning. Please send us a DM with additional details about the charges that you do not recognize to take a closer look into this for you. - JF
"@sprintcare @115714 I was told no more towers in my area, coastal NC. Why? I don't want to go back to your competitors, but I may be forced to. | @134926 We're constantly working to enhance our service. Please send us a Direct Message, so that we can further assist you. -PC"
"@115714 fix ur shitty service at rt 273 & library ave in Newark, De. And while your at it, fix all of downtown Newark main st. This service blows😡😡 | @134927 When did you start having this issues? Have you power of and back on your device? Please send us a Direct Message, so that we can further assist you. -PC"
"@115714 get the update they say, well I got the update and since I have my phone constantly says searching or no service. Thanks @115714 it’s working out well for me | @134928 Is this happening at just one location or more? Have you power off and back on your device? Please send us a Direct Message, so that we can further assist you. -PC"
@115714 trash https://t.co/NAe5jhJOfW | @134929 Hey! Let's take a look into this. How long has the issue been happening? Does the issue happen in one or multiple locations? -AF
"Once again @115911 ....I'm so completely done. Waiting for @115725 to open now to switch back. | @134969 Oh no, Nina. What happened? I'm sure we can turn this around for you and keep you a happy member of our family, DM us. *JoanO"
@115911 see Im not the only one this happened to! https://t.co/weQkPtQQXz | @134970 Oh dear! Let's go to a DM to get this resolved & getting you back feeling the #MagentaLove! https://t.co/YIQqqAAINS *EmilyC
"I really think all the #CustomerService #reps on @123765 are #bots. They only say two things: ""nothing we can do"" and ""#sorry"" @115911 @TMobileHelp @115817 @UPSHelp | @134035 Hey Matthew, no robots here! Read about me :)   https://t.co/oJwi530Mfi and  if you need help just send me a message! *KiaWashington"
"Say, @115911 @115913 y’all got skme@fraudulent activities going on with two of your partner companies here in Oklahoma. Y’all might wanna take care of it before it turns into a big ass lawsuit 🤷🏾‍♂️ | @134972 @115913 Hey! This is not the experience we want for you at all and would work with you on this. Please send me a DM, so we can get more details https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 @115911 was promised there would be service where I live by end of November, another broken promise | @134973 @115913 Hey! Great coverage is important and I'd love to check out your location a little closer. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"In this middle of D.C, this is the kind of speed that @115911 provides. Might need to switch to Verizon. https://t.co/yL6bhThB1H | @134974 Yikes, Eric! As a former Washingtonian, this strikes a nerve! I know how important it is to stay connected! Shoot us a DM and we'll take a look so we can get you back to the blazing speeds you know and love! *WhitneyJ"
"Hey screw @ATT for real. Thanks for bumping up my phone bill without notifying me first. Y’all sold me a plan and now y’all are turning a blind eye to it. As soon as I’m done with this stupid Next plan y’all got me on, I’m switching carriers. @115714 @115911 @115725 | @134975 You can be done with them NOW, Valerie. Haven't you heard? We pay off contracts and lease plans! Tell us more about your current plan in a DM and we'll move forward from there. *NaeJ"
"@115714 its crazy how bad your mobile site is. how much for the note 8 upgrade? | @135327 I'm looking online at https://t.co/0qT1rLkaCf.  The 64GB Samsung Galaxy Note 8, is $40/ month with our easy lease.  This amount does not include any deposit or down payment that may be required.  Full price is $960.00."
@115714 its crazy how bad your mobile site is. how much for the note 8 upgrade? | @135327 This is not the feedback we like to hear.  We can certainly get that information for you.  Please bear with me.
"Did @TMobileHelp stop providing free GoGo WiFi on @Delta flights?! I have one plus but only options are paying on the landing page. | @135448 Hey, we want to make your streaming dreams come true. Shoot us a DM and we'll have a look! 😃 *JoeleenH"
"@115911 @TMobileHelp Any plans for a tower in or around Algona, IA? Just moved here from Seattle, but I'm on partnered data here with Iowa Wireless meaning I pretty much can't use my phone unless on Wifi. | @135513 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp Is there a list of devices that support Enhanced Voice Services? Specifically will you support it on the Pixel 2? Looks like Android 8.1 will bring HD voice and LoLTE to #pixel2 on AT&T so it would be nice to have a differentiator since the Pixel 2 is capable of EVS | @135514 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@115913 i hate to bother u but your reps and customer servicd has not reslove this issue ive been having for months and ive been a loyal customer to u guys for 5 years and been in the phone and online for 8 hours nothing is resloved im going to have to leave tmobile | @135515 @115913 Getting you a resolution is our top priority. I just sent a DM your way, and I look forward to your response there. *AlexGill"
"Hey @115911 @115913 we’ve had no service on two of our lines for over 48 hours and it says no SIM card ..but they’re in there. Help? | @135516 @115913 Hi! 48 hours is a long time and I'd love to work with you to get back the service you deserve. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
Lmfaoooo dog. @135517 ay HR they fooling. https://t.co/z4TErPIlon | @134472 Hey can we help you out? :) *KiaWashington
"CAN YOU UPDATE YOUR DAMN APP SO I CAN LOG IN AND SET UP A PAYMENT ARRANGEMENT??? @TMobileHelp | @135518 Hey there.

My name is Louise and I will be assisting you today.

Sorry to hear you having issues with the app,  would you like me to help with that payment arrangment? *LouM"
Y’all whole line of work is retardedddddddddd as fuck like how come all y’all slow ass’s can’t be on the same page @TMobileHelp now I’m stuck w/ something because of y’all slow ass employees in the store ! Y’all service sucks as a WHOLE !!!!! | @135519 Let me take a look into this for you so we can get this resolved! T-Force is here to help so send me a DM and we can get to the bottom of the issue! https://t.co/yZ5k0mtFsX *SonjaKett
"@115911 Bait & Switch. Ordered this morning. @115913 @TMobileHelp need this fixed. Paid for expedited shipping, too. Want the phone in the timeframe displayed. Don’t bump up your sales numbers with these types of tactics. Not cool. https://t.co/LwFfSR0dmg | @135520 @115913 Hi! We'd love to continue working with you in DM. We recently sent you a message. Meet us there. Thank you! *AlissaFast"
@115913 I am ex-military and due to unfortunate events I am penny less and my parents put me on there plan with Verizon. How do I convince them to go back to the best carrier... T-MOBILE! | @135521 @115913 Hey! We'd love to see you all make the switch! Check out our T-Mobile ONE plan here: https://t.co/IGcNxs52Dw It's pretty amazing! *AlissaFast
"@115911 what is going on with the T-Mobile App ?! | @135522 Hi Sollangy, having any issues? DM us, let's take a look. *JoanO"
"Hey @115714 @sprintcare your hot spot services near Gatesville, Texas are a joke. https://t.co/kHeuoOEU73 | @135658 How long have you been experiencing these speeds? Does this happen when you're in this location exclusively? - JF"
"Why is it that when you call @115714 customer service number, your on hold for more then 10mins 🤔 then the agents on the phone aren’t helpful. I’ve been with @115714 for years and their customer service is horrible. Not to mention all these extra charges. | @134925 We would like to review what is going on with your account. Please DM us to properly assist you with your issues. - JF"
"@115714 , Y’all suck 😒😒 | @135659 What seems to be the issue? Send me a DM, let me help you! -ND"
"@115911 @TMobileHelp SHAME ON YOU T-MOBILE!!! 
Reporting a PAID BALANCE as UNPAID and sending it to COLLECTION?! WTH | @135970 I would love to look into this for you to see what has caused this and what we can do to help resolve it. Can you please click here >https://t.co/x0QlmC72Qi< to DM me, so we can get started! *EricaCardwell"
@115913 I have a problem I just want to discuss with you. 😐 | @135971 @115913 Hey! I'm here for you and would love to help. Please send me a DM so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"@115913 @115911...we added a line to out account during a BOGO period, but our account got messed up, so we actually didn't get the phones. Anything to do now, since Christmas is coming??? | @135972 @115913 Oh no! That's not the experience I want for you at all, Jenn. Let's work to get this resolved. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115913 you guys need to connect with y’all costumers better 🙄🤦🏽‍♂️ | @132809 @115913 We are always here for you. I see your DM and I will be responding there ASAP. *AlexGill
@TMobileHelp I would like to jump to an S8. | @135975 Let's do it! Upgrades are a fun time and Samsung makes great technology :) Meet us in DM to get started: https://t.co/AsNixOq0xa *SekiaSmith
"@115911 so when your high speed data runs out the stuff in the ""binge on"" also slows to a crawl? | @135981 We want you to experience data that's dashing to completion, not crawling. DM us and let's check out your location. *JamieK"
@115714 Hiya! One of your sales reps lied her tail off to me recently and I got stuck with a plan I didn't agree to. No satisfaction from customer service. Who can help? | @136458 Oh no what is going on I am here and ready to assist with a resolution. What is the issue. -FR
"@sprintcare -im sure if u had to take care of ur customer svc issues PUBLICLY my family would hv had a much diff experience. Maybe u would hv discovered how to be helpful #sprintDOESNOTcare #shadysprint #sprintfail #leavingsprint | @136460 Hello Kelsie, we hate to hear you having issues with our customer service. But how can I help you today?"
@sprintcare @115714 A tower has been down near my 🏠 for 2 wks making my📱inoperable at 🏠. Sprint doesn’t care but expects me to pay my bill 🤔 | @136461 DM us to take a closer look and get this resolved for you! -Maria Q
"@sprintcare Hello, I have called both my local Sprint store and the general customer service several times about a phone that I ordered last week, I have recieved only received two replies, telling me to call today. Today no one picked up. Please help me out. | @136462 Good morning. Thank you for reaching out to us. We would be delighted to help. Would you please tell us more on what's going on with the phone you ordered so we can be more equipped to help? Please send us a DM. Thank you. Ange L"
I ain’t getting shit with this sorry ass @sprintcare @115714 3G https://t.co/kZtjTH8Qvy | @136463 Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
@115714 it is despicable how I have been treated & mislead by your company. I am taking my account & family’s 6 other lines to @115911 its sad this is how you treat a loyal customer of 8 years | @136467 Thanks for stopping by. That is certainly not the way we want you to feel. Let's talk about it. Send us a DM. - JM
"Me after getting off the chat with @sprintcare @115714 they've truly tested my #loyalty for the 1st time... and now idk anymore 
#loyaltyiseverything 
#betrayal #time4change #relations https://t.co/edYunxddnJ | @136468 Hey! What seems to be the issue? Send me a DM. -ND"
"@sprintcare for the past hour, I've been unable to log into my online account  

ERROR MESSAGE: ERR_CONNECTION_RESET | @136469 Thanks for bringing this to our attention. Try clearing the history on your browser and try again. - JM"
Shout out to @sprintcare Michelle in OK City for awesome customer service this morning. Once again #Sprint great customer service is #1 reason I’ve been w/ them for 15 years. | @136470 Awesome! Thank you for the positive feedback and for being a loyal customer. You are one of the reasons why we are here. Thank you for reaching out to us. Thank you for choosing Sprint. -CO
"@TMobileHelp Are you still offering the WiFi hotspot wireless routers, and how many per account can you have? | @136504 Good Morning Skip...How are you today? Thanks for reaching out to me here. I am happy to help you. Will you please send me a DM so I can assist you further? *IzzyHanson"
@115911 I heard there is some tech issues regarding status online orders on cyber Monday. Is that correct ? Do you have an ETA for resolution? I am eagerly waiting for my new device. | @136505 Hey Niks! We always want you to be confident with your order. DM us and let's look into the status of your device. *JamieK
"@115911 Aren’t the Tmobile One Plan is tax inclusive meaning taxes included in the plan...So why do I see taxes charge on it on top of the plan | @136506 I want to say you are just seeing the taxes included in the overall cost, but can you send us a DM so we can get more details? *ErikS"
"I called @115911 on the 16th to see what they have goin on with the iPhone X. Speak with them again on the 27th. Call today and they say that convo on the 27th never happened... HOW IS IT THE COMPANY I PAY TO OWN A PHONE CANT EVEN KEEP ACCURATE PHONE RECORDS or is it a scam? 🤔 https://t.co/btbiPxpPc6 | @136982 No scams here! Lets get tot eh bottom of this, send a DM our way! *MelJ"
"@115913 been a loyal customer for over 8 years now, but just received horrible customer service at one of your stores.  It sadly may be time for a switch.  Left @115725  for horrible customer service years ago. | @136984 @115913 Hello! I'm sad to hear of this experience and would love the opportunity to turn this around. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 I’ve called tmobile about 5 times regarding my bill and it still hasn’t been resolved. This is getting ridiculous and I even had to make a twitter account to show my dissatisfaction with the service. | @136987 @115913 Hello! An accurate bill is a top priority and you've come to the right place. Let's get this resolved, once and for all. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp my mom's iPhone broke and she is looking to replace her phone with a Samsung On5 sm-g550t1, is this particular phone supported by your network? | @136988 Aww, that's not good to hear. I'll be glad to take a look and make sure we're getting her up and running ASAP. Meet me in DM https://t.co/vFlxW8eRD7 *RyanCulpepper"
"@115714 please for the love of God DM me the number of a representative so I can speak to SOMEONE | @137198 Hey there! Please send  us a DM with details of what's going on, so we can help you. - LP"
"Shoutout to @115714. Been trying to pay my phone bill for two days and I can’t because y’all suck dicks | @137199 Please let us know, what type of inconveniences are you currently having when trying to pay your bill?  Are you trying to do it online? -PC"
Sitting at Bob Evans with my little miss.  No 4g or internet.  I'm hooked up to the restaurant.  Kicker is @115714  is right next door.  Good on ya!  Time to get Verizon | @137201 We wouldn't like to see you leave. Does this happen at just one location or more? Have you power off and back on the device? -PC
@115714 when is full service expected to be restored on i39/El Paso IL?  Data services have been almost non existent in that area all week. | @137202 When did it start to happen? Is it only happening at this location? What is the signal bat showing? -PC
.@115714's website experience is a hotter mess than a 30-something going through a divorce. | @137203 Hey! Thanks for stopping by today. What kind of an issue are you having with the website? - JM
"$1400 to leave @115714 and don’t get to keep the phones or anything. What an absolutely joke. Wouldn’t be bad if the service I’m paying for wasn’t complete garbage. | @137205 Let us help resolute your issues, just shoot us a DM, so we can step in to help. -BJ https://t.co/rMApsV8PQY"
@TMobileHelp why is this happening? At the store with wifi but otherwise unable to call/surf in NE https://t.co/copVcaLtj4 | @137512 Oh no! It seems something may be wrong in the settings of the phone.  If  you'll send us a DM we'll get started troubleshooting so you can enjoy service again quick! *BrettM
"With lightning fast download speeds of 1.3Mbps and uploads of 0.77, what's not to like, @115911 #phone  #TMobile | @137514 Let's get those speeds back up to where they should be, Julianne! Send us a DM and we'll figure it out *ErikS"
"@TMobileHelp hi, what’s the number I need to call to activate my sim for my new iPhone X | @137515 Say what!? NEW iPhone X in house!! Meet me in DM and I'll be sure to be your #MagentaExpert 😁https://t.co/8bTARZljkY *GabiMcGinty"
@TMobileHelp my bill is wrong fix it please | @117687 I'd love to look into this! Shoot me a DM to get started. https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115913 @115911 would someone like to tell me why I can’t make calls to landlines? | @137516 @115913 Hi Robin. I want you to have the great service you deserve. Let's take a look at what's happening. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp I believe I'm being double charged for my old equipment payment.  I paid the full balance on 10/27 and was charged for a payment on 11/1. | @137517 Let's get this sorted out! Shoot me over a DM and we can get started. :) https://t.co/gLqwX4nHy4 *MontanaDaniels
Thanks @115911 for charging me $40 dollars for a call to Canada.  Been a customer for over 20 years and you screwed me. | @137518 Hey Jeff. Let's look into this with you. Send us a DM and we'll go over your bill *ErikS
"@115714 e to another company , WHO? Someone who just wants to stay with , what i thought, was a great company. Thats who but you are not helping me help you in that endeavor | @138013 @115714 Get started here: https://t.co/eJJjgBUSBm Conversation will be continued in your secured web browser. -FR"
Day starting off GREAT..that text made my day @115714 ☺️☺️☺️ | @138014 Hey! Do you need any assistance? Please let us know in order to further assist. - EG
"um @115714 why is my phone roaming in my own house smh service is still trash, it doesn't take almost 20 years to ""update"" the network. | @138015 When did you begin to experience roaming coverage in your house? Are you only seeing this coverage while on your house? Does this happen in the area around your house or indoors only? - JF"
"Had a loyalty credit for years with Sprint....I guess i am no longer loyal because they took it away?!?  Feels bad!  @sprintcare | @138017 If you upgraded your line or changed plans, the discount may have been removed. If you upgrade, you need to revalidate eligibility. Please visit https://t.co/PCU7wGFAoR - JM"
"I am so tired of @115714. When my contract is over I’m taking my family’s business else where. Horrible service AND horrible customer service. | @138018 Good morning! This is not the type of feedback we want to see, what's going on? We'd like to help. -CD"
Hey @sprintcare how can I stop all the robo calls ? 5-7 a day! | @138019 Hey Jeremy. What seems to be happening? Please give us more details so that we can start a fix on this. -MP
".@sprintcare fails again. I logged into my acct, made a service appointment. Got to the store to find out they can't fix my phone on site and don't have a loaner. What's the point of logging into @115714 site if they can't use all the info I gave them to save me this runaround? | @138020 We understand how frustrating this must be. In regards to the loaner, where you able to find another store that can provide you with one? - JM"
"@sprintcare, $350/line or /account? https://t.co/NvVUMxDNxx | @138022 According to the link you've sent, I can see this offer. And it simply means that if you bring a Pixel 2 or Pixel 2XL and switch to Sprint you would get a $350 Visa® Prepaid Card. - LP"
"This will be my last year with @115714 too expensive for shitty service. | @138023 Hey! What happen with your coverage, we want to review it. Send us a DM with your ZIP code and your nearest cross streets in order to further assist you. - CE https://t.co/rMApsV8PQY"
"I really enjoy paying for unlimited data, and it never working properly, @115714. | @138025 Are this issues happening to you at just one location or more? What is the signal bar showing? -PC"
@115714 just let me down 😔 | @138026 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
@115714 @138028 Every time I have called the same responses. We are getting it soon. Yeah that was three years ago. If I would have know this without it being hidden I would have never🤦🏾‍♀️. How you got iPhones but no reliable internet. | @138027 Hello I am sorry I understand how important this feature is to you. We do offer this feature on our Android devices. And Sprint is constantly working to improve the network. -FR
Does #UPS leave your package outside without you signing for it?@115911 | @138054 Let's continue to work in DM to get this figured out. We've got your back! https://t.co/cbaCC4vqgh *MichelleWalker
"@TMobileHelp hey, I use the revvl and everytime i go outside the brightness goes really bright, but when I'm back inside it goes dark (what i use) any suggestions on helping me on this? | @138055 Not to fear your T-Force team is here to help! DM us so we can get this figured out! :-) *KimberlyD"
@115911 why is there always trouble with your servers? | @138056 Aw man! What do you mean? DM us here with some details so we can help you out. *BlakeT
"It is the #holidays and I want a new phone. Oh, and I want a new carrier because I have had enough of @115911. And NO I am NOT going to DM you. Thanks @115913. I need deals @115725 @115714 @ATT!!! | @138057 @115913 Hey! Please know that we'd love the opportunity to turn this around. We're always available in DM, if you change your mind and would like to chat. Thank you *AlissaFast"
"It is the #holidays and I want a new phone. Oh, and I want a new carrier because I have had enough of @115911. And NO I am NOT going to DM you. Thanks @115913. I need deals @115725 @115714 @ATT!!! | @138057 It's a great time to join our family. To learn about the amazing deals we have for our customers like Hulu service for free or up to 50% off select Galaxy devices, please visit: https://t.co/6c0bH8sH40 . - JF"
"tfw when you're trying to see if you can use your personal hotspot for free and realize that your @115911 plan doesn't even EXIST anymore because you've had t-mobile for 10+ years #brandloyalty 😜 (pls give me more data t-mobile ily i only get 4 gigs a month its not enough) | @138058 Girl, we've got unlimited AND hotspot for you! DM us, let chat unlimited and get you set up! *MelJ"
@TMobileHelp why y’all messing up my bill??? I just payed $505 last month now $357 this month... y’all joking right!? My bill should be at least $100 cheaper! | @138059 Those are some hefty numbers! Send me a DM so this #MagentaNinja can get you some answers! https://t.co/yZ5k0mtFsX *SonjaKett
@115911 @TMobileHelp Ariane (supv) is amazing! I'm going through such a hard time and wasn't even expecting her to help me. She exceeded my expectations! Thank you guys so much! *Crying* Best company ever | @138060 We love to hear that! Thanks for allowing Ariane to assist you!! We're here for you 24/7! *JennyRowe
"@115911 @115913 Why would you let me request a support call from your website only to be placed on hold when that call comes through? If I wanted to sit on hold, I'd just call to begin with  #holdmusicsucks | @138061 @115913 Hey! We're here for you and would love to help. Send me a DM and we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 Hi Sir, have had raised a dispute with my t-mobile final bill but not of much use. | @138062 @115913 Hi. Thanks for reaching out to us. A 100% accurate bill is super important and I'd love to get this sorted out. Send me a DM, so we can get started. Thank you https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 full LTE nothing loads https://t.co/Bg3j5IjZdt | @138063 Let's get those pages loaded, Shawne. DM us, we're here to help. *JoanO"
@115817 DELIVERED A PACKAGE & LEFT IT AT THE FRONT DOOR/PORCH.  @115817 DID NOT REQUIRE A SIGNATURE FROM THE CUSTOMER #UPS SHOULD PAY FOR THE DEVICE THATWAS STOLEN @115911 @TMobileHelp @138064  @120330 @138065 @138066 | @138054 I've got your message in DM. Let's work together there so that we can get a game plan in place to help you through this. We've got your back. *AshleeCooper
"@115913 @115911 I have been a faithful customer for almost 14 years. I have raved about customer service but today (for the 1st time) I was horribly disappointed. Not enough to make me switch but you might want to review some of your customer service policies/practices. 😕 | @138067 @115913 Hey! You deserve to always have great customer service and would love to get to the bottom of this. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 @TMobileHelp needs to improve data service in Shiprock,NM 87420 https://t.co/YHCqFAsuNQ | @138070 Lightning fast data speeds are crucial, no matter where you are! Let's dive into the Shiprock area right away! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins"
"Irony (n.) 
 i·ro·ny
 /ˈīrənē/
 When @115911 calls to check up on how I'm liking their service and my phone drops the call. | @138072 That's not ideal Mae! DM us and we can check this out! *MelJ"
.@TMobileHelp just an FYI not sure if you can block it for others but 509-588-7569 is an IRS arrest scam and its called some numbers I have | @138073 Thanks for reaching out! Shoot me a DM here https://t.co/xTjNVF3Ex4  and we will grab some details :) *KirstenHartford
"Hey @115911 - text messages between my wife and me regularly get lost, we're both on T-Mobile in the US. Can you point me to some contact that can help us get that fixed? | @138075 Right on it, Denny. DM us, we'll make sure those messages get through and keep you connected. *JoanO"
"Hey @115913 @115911 @TMobileHelp @135517 John, a completely unhelpful and rude call center person named JOSLYN Web ID 1843412 told me to tweet YOU for help...so can YOU help me with your ridiculously HORRIBLE customer service??!!! | @138499 @115913 Hey! I'm sad to hear about this experience and would love to turn this around. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 your customer service department is appalling, rude and very unhelpful. | @138500 Oh, no, Ian! We can restore your faith in us! Send us a DM and let us know what's going on, so we can make sure you have the best experience with us. *TarynS"
"@115911 @TMobileHelp I ordered iPhone X 2 days ago using JoD. The electronic signature email not coming through. Multiple calls to customer support, tried different email IDs, visited T-Mobile store at 21204 area - no-go. One step short of switching to another provider. | @138501 Hey, Ashish. Your #MagentaHero is here to save the day. Meet me in DM https://t.co/vFlxW8eRD7 *RyanCulpepper"
"@TMobileHelp Hi. Is there an issue for SMS service in the east coast? | @138502 We always want your services working perfectly! Send me a DM, so we can get to the bottom of these texting issues! https://t.co/eiqro2hcq1 *KyleSaragosa"
My bill from @115911 is supposed to be 80 tell me why they just took out$193.85 wtf this happens too often T-mobile is a scam!!!! | @138503 Let us take a look and make sure your bill is correct. We believe in being transparent and you deserve a consistent billing experience. DM us. *JoanO
@115913 what about customer loyalty. Customers is what gave you your #ceolife as you love to hashtag. What about your loyalist . Do we matter | @138504 @115913 Hi! We appreciate all of our customers so much! We've got your DM and will reply ASAP. Thank you! *AlissaFast
Phone Missing/Stolen? Did  @115817 deliver the package? Was your phone left at the front door? @115911 | @138054 We're in messages waiting for you! :) *TiannahReagor
".@115911 @TMobileHelp ok. I know I get what I pay for and you are the cheapest network … but this is really painful. And with that delay, I can’t even have one facetime call woth my family overseas!!! LTE download is 1Mbps?? Really?!!!!! https://t.co/eR5d4u0cXV | @138505 We always want you to have the fastest connection possible Aly! DM us so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez"
@TMobileHelp how long after you do a jump upgrade do you have to send back the old phone? And does that time start from when it is shipped or after it arrives? | @138506 Great question! Send us over a DM so we can go over the details of our JUMP! program! https://t.co/Qz0L1xpZB7 *MikePerez
"Hey @115911, is there a way I can write a customer review about my experience with one of your salesman? Please send me the exact link because I cannot find it on the T-Mobile website. Thanks | @138507 Hey Pratik, you can directly provide us your experience by sending us a DM. :) *JamieK"
@sprintcare @sprintcare https://t.co/iBqlGR8JEi promo . Am I eligible for 350 per pixel that I bring to Sprint New line? | @138723 This promotion is available for new accounts porting in as shown in the link you provided to us. Do you have a specific question or situation you wish to discuss? - JF
"#marceloclaure still no word or resolution on my account #sprintyoustink #disappointed | @138724 We have sent email to your assigned analyst, Lisa, to contact you with an update.  Thank you for your patience."
#marceloclaure still no word or resolution on my account #sprintyoustink #disappointed | @138724 This concerns us.  We will review and contact you very soon. Team @116447
"I’m finna switch from them , they done gave me a hard time 2 days in a row. I been on hold almost 15 minutes 😤. // @115714 | @138725 Good afternoon.  Please let us know what your concern is.  We will be happy to assist you. -Felicia R"
"@sprintcare @5911 @115714 crappy outsourced customer service just sent me a text about taking and auto payment out of my account I never aurthorzed. Time to find a new phone co. CS is out of India NO HELP AT ALL! | @138726 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
"Having @115714 cell service is cool becuz it’s like doing a magic trick, “I have great cell service RN, oh look now I don’t”! | @138727 Let's us help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 why’d you turn off my phone and give me a $50 past due charge when my bills not due for 10 days tried to call customer service but just got transferred and put on hold till I hung up after 30+ minutes of waiting | @138728 Hey, thanks for bringing this to our attention! This is concerning to us and I'd like to get this resolved for you. Send us a DM so we can help! -CD"
"@AsurionCares @sprintcare - I submitted my phone for repair/replacement under Sprint's Total Equipment Protection plan OVER TWO WEEKS AGO. I still don't have my device back. Per your website: ""In most cases, your replacement device will arrive the next business day."" 🤨 | @138729 We'd gladly help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
So basically the verdict that @115714 gave me was that the towers in my area are over capacity & I just have to suffer with poor ass service | @138730 I am contacting you now to ensure your concerns are addressed. https://t.co/rMApsV8PQY
"@116447 
Dear President and CEO of Sprint--
​I would greatly appreciate it if you can take the time to resolve a problem I am having with Sprint. I have exhausted your Sprint resources.​ I have attached all of the necessary information to an email I have sent you. Thanks | @138731 This isn't the experience we want for our customers. We are with Team @116447 and here to help. Pls DM https://t.co/Iwymq5fU6k"
"Y’all going to ship my iphone x anytime soon or what? @115714 | @138732 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Sprint has the absolute worst customer service by phone and in person. So much misinformation and people not taking accountability. Thanks @115714 for the long useless phone calls and store visits 😤. | @5910 Good morning! This is not the type of feedback we want to see. What's going on? Let's get this resolved for you. -CD
"Did not realize that you could get hung up on during a chat conversation online. Guess I’ll be switching to Verizon. You lost a long time customer @115714 | @138734 Hey, thanks for the feedback! Customer service is our main priority, what seems to be going on? -CD"
"@115913 I'm in deperation mode. Your office of prez  Andrew Sanchez & Adrian Flores will NOT respond! My # of 19 yrs is gone today unless tmo gets back to me. 702-204-4646. @139105 @115911 @793 | @139104 @115913 Hello Ed! We're here for you and would love to work with you to get you an update. Send me a DM, so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 sucks!!!!! Service been tweaking since the X came out ☠️ | @139106 Hi Nahome, let us make sure you're always connected. DM us, we're here to help. *JoanO"
"Love @115911 , but you need to improve LTE weekday bandwidth South of Market in San Francisco.  
Less than 1mb down during week. Over 20mb on weekends. Almost unusable. #bottleneck 
@115913 @117543 https://t.co/z7bLhnZrPB | @139107 @115913 Hey! I want you to have the service you deserve. Let's take a closer look at what's happening and work together to get this resolved. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast"
"Does a phone shipped via @115817 Ground require a signature? @TMobileHelp | @138054 Hey There!  Great question.  I would reach out to UPS on this question, but I know the packages that I have received via USP ground are just left at my door.  I signed up for delivery requests @ https://t.co/mYVtMIlpSZ.  I Love this site. *PamelaW"
"@TMobileHelp Android Oreo is out for the unlocked HTC U11 Life. Any idea when the T-Mobile version will get the update? Can you confirm that it's being worked on? | @139108 Hey there, Matt. Mmmmm that Oreo goodness. Meet me in DM we can take a look. https://t.co/vFlxW8eRD7 *RyanCulpepper"
"@TMobileHelp Just bought tourist sim from San Mateo store. Network reception is poor in office at seaport blvd, redwood cirty. Kindly help. | @139109 Hey there! Welcome, let's make sure you have a great trip! Thanks for reaching out to T-Force, we have totally got your back! Please DM, let me help! https://t.co/n6tQTx28XN *OliviaStewart"
"@115911 You might want to adhere to some of the rules of being a wireless carrier, like actually supplying people with the service they are paying for. We have spent 4 years paying for service and only having minimal service for a few hours daily. | @139110 Tatjana, you always deserve the best from us. Please shoot us a DM and let's look into your location to see what's going on. *JamieK"
"Hey @TMobileHelp, how are you supposed to update your billing info on https://t.co/kovIaN9bmv without changing your password? That's some poor design right there. | @139111 Hey there! We want to make sure you can make any update to your account, in style! Send me a DM, I can absolutely help-out! https://t.co/n6tQTx28XN *OliviaStewart"
@115911 needs to hurry it up with my iPhone! | @139112 We'd love to find out what's going on! :D Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@115913 @115911 @TMobileHelp
Every month
3 texts
8:38aEST
8:55aEST
11:30aEST
thanks for payment
then 4th text
12:13pEST
payment is past due
As is self-evident your system synchronization is off
pls conclusively fix & resolve thx!
✌🏼
@139354
#Celebrity #Activists ™ https://t.co/xZ0fnRx90w | @139354 @115913 We want to check this out and ensure all is right on your account. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp @115913 longtime customer and switched accounts but can't get 0 down 😭😭 for bringing new customers that sucks | @139356 @115913 We'd love to check out upgrade options with you! I see your DM and will meet you back there! *CassyFitzgerald
"Canceling @115714 today; awful cell service, overpriced. | @139640 We really hate to hear this What can I do to change your mind? -FR"
"Why have i been in @115714 for an hour and a half, to upgrade my phone??? | @139642 We are sorry to see that. Were you able to complete your upgrade? - GS https://t.co/rMApsV8PQY"
"@sprintcare @115714 Worst customer service at the Brick Plaza store in NJ. After 45 min of transfering my info from a 7 to an X, clerk tells me he deleted my contacts. What kind of morons do you have working in your stores?! I really want to return my iphone & cancel my account! | @139643 We would hate to see you leave the Sprint family, please DM us to get this resolved -Maria Q"
Y’all. @115714 is exhausting. I have had service for 3 months and the bill is NEVER correct. | @139644 Hey! We'd like to see what is happening with your bill. DM us to start. - GS https://t.co/rMApsV8PQY
"Just had the worst experience with @115725 ever. I will never ever recommend them to anyone EVER! I’m also pretty sure that racism has a lot to do with why they treated me the way they did. Guess now I know why I will be @115714 customer forever | @139645 Hi Luis, I hate to hear you were treated that way, Please let us know if  we can assist in any way. Thanks -AF"
"@115714  48 minutes later and 3 transfers until I finally hung up with no resolution | @138733 That sounds frustrating. I'd like to help get this resolved, what's the issue? -CD"
"Amazing to see @115911 and @115913 ok with losing a customer over a promotion that ended 2 days ago! Literally having me switch companies for 2 days?! Time to shop for a new carrier | @139697 @115913 Hey Chris! We'd be sad to see you go. Let's make sure we covered all of your options. Send me a DM, so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hi. I'm a new customer, and am curious if I can change my billing due date. It's currently at the end of the month. I get paid at the beginning. Thanks in advance! Always a fan. | @139700 Hey there! Send us a DM and we'd be happy to assist! *StephanieMarie"
@TMobileHelp we're going to Miami in Feb with Tourist Plan do you have to register online or can it all be done instore ? | @139701 I'd love to go over this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
"@139703  Hi Miss Field, I am a T mobile customer and have been since 2003. I recently had a exchange with some customer service representatives that wasn't pleasent. Could you DM me your T mobile email or one of your assistants who I could provide the information along to. | @139702 @139703 Hello Steve, I'm sad to hear of this experience and would love to chat. Please send me a DM by clicking my photo. Thank you https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 can you explain this why I’m always getting this no signal non sense here in Paso Robles https://t.co/cgzqcGqvoJ | @139705 Hey Vanessa, let's make sure you're all connected! I'm always on the go and rely on my service and I'm sure you do too. Send us a DM and T-Force will be here to assist! *KeithM"
"@115911 if ups lost my phone i ordered for JUMP and T-Mobile is issuing me a refund cause they filed a claim against ups. The rep said that the jump contract is void due to complications of me not receiving my new phone when will my account update ? | @140110 Thanks for reaching out to us about this, Danilo. We would just need a little more info to get you accurate answers. Send us more info about your account so we can get started. *NaeJ"
"@115911 My mother in law returned a signal booster.  You stamped the return but then lost the booster and charged her $306.34 for failing to return it. #badcustomerservice | @140112 Oh no, that’s not the #magentaspirit, let me dive into this for you, thanks for sending us a DM!  I’ll meet you there my friend. *MeghanParks"
"@115911 @TMobileHelp @115913 help!! my data is not working, and im forced to use wifi!!! please help!!! and happy turkeyday!! | @140113 @115913 We're here for you and want to get this data up and running. I see your DM and will meet you there so that we can get to work! https://t.co/93XwcSKFIy *RayButler"
@TMobileHelp The fact that every major carrier has huge discount with Best Buy for the Note 8 except TMo is disconcerting. Your BOGO deals don't apply to those of us that have grandfathered plans. Seems like TMo has left us day 1 loyalists in the dust. Sad. Cc: @115913 | @140114 @115913 We absolutely love our loyal customers. We'd be happy to check out your account and go over how the BOGO would work for you. DM us so we can help: https://t.co/cuEwtd2epS *DanKing
"The advertisement is still live on the @115911 website, and they're still not honoring their own promotion. #BadCustomerService https://t.co/U001lWAVPz | @117288 We'd be happy to go over the details of this offer with you further. Send a DM our way when you can: https://t.co/cuEwtd2epS *DanKing"
"If you have to complain today-also say what ur grateful for. Ex. Ugh! No @115911 service in CA, but grateful I have a nice phone! #lovelife | @140115 Hello, Jennifer. We can change that first one and make sure you're connected. DM us, we're here to help. *JoanO"
"@115911 T-force be stressing me out this Thanksgiving. They lost my phone and just copy/paste long text about why they’re too busy to help. They need a systems upgrade @115913 please | @140116 @115913 We want to take care of you and get you back to enjoying your Thanksgiving, Andrew. Please reply back to our DM thread so we can continue helping: https://t.co/cuEwtd2epS *DanKing"
@115913 why is the network so slow here. Even when I have full bars it’s this slow https://t.co/Pimf9muKT5 | @140117 @115913 We want to get to the bottom of this and ensure you're getting the best. Please DM us the address there. We're here for you: https://t.co/cuEwtd2epS *DanKing
@115913 why is the network so slow here. Even when I have full bars it’s this slow https://t.co/Mut8emeWUi | @140117 @115913 Having reliable data service is key. Please DM us the address this is happening at so we can help: https://t.co/cuEwtd2epS *DanKing
@sprintcare your phone service is terrible..I can’t even use my phone unless I’m on WiFi! | @140333 Are you having issues with all three services? What is the signal bar showing? Have you power off and back on your device? Is it happening at just one location or more? -PC
@sprintcare @115714 I need a supervisor to contact me smh | @140334 Hey there! Thank you for reaching out to us. Please direct message me with details on why you are requesting a Supervisor call. So I can have a Supervisor contact you. -SH
"Yo @115714 get your shit together on this holiday | @140337 What's going on? Tell us, we are here for you! - JM"
@TMobileHelp I sent you a DM! Could you please reply? | @140515 I'll meet you in DM! *FeliciaPorter
"@TMobileHelp I just switched to T-Mobile from Sprint (iPhone to Android) and we're not able to send or receive group text messages. Help, please! @115911 | @140518 How easy would it be to tell everyone in a group text ""Happy Thanksgiving.""🦃 I got you, Christopher! Send me a DM so we can get started. https://t.co/wnPk0Kpe5r *BrittanyJones"
"@115911 I was told I could see my receipts online from my in store purchases. Where can I find them? | @140519 We'll walk you through it, Roberto. Shoot us a DM and we'll get started. *WhitneyJ"
"@115911 hi! Can you all look and see if you can add my companies corporate discount on my phone plane? | @140520 Hello Brett, we'd be happy to take a look at what you need. DM us, we're here to help. *JoanO"
"Hi, @sprintcare. I need your help. | @140965 Hi there, please shoot me a DM, so that I can assist you further. - LP"
"@sprintcare Replacement Magic Box is closer to working, but not there :/ Gets GPS lock and relay connection, has been stuck on ""Connecting LTE"" for days. Tried restarting setup, to no avail. Help? Thx! | @140966 Thank you so much for the information provided. We see that it reached 80% is the process completed? Please let us know if it's up and running. -TR"
"@sprintcare Replacement Magic Box is closer to working, but not there :/ Gets GPS lock and relay connection, has been stuck on ""Connecting LTE"" for days. Tried restarting setup, to no avail. Help? Thx! | @140966 Please confirm is there any error message showing? -PC"
"Sprint service fucking sucks @sprintcare @115714 | @140967 Please elaborate more, what type of issues are you currently having with service? -PC"
"@115714 make me an offer to come back from att only owe $160 on my lease and might pay it off to come back. Need 2 phones unlimited everything. | @140968 We always have a lot of offers and even more for Black Friday and Cyber Monday, click the following link https://t.co/1HYFf4TWCq , to see offer options -PC"
I’ve never been so frustrated with @115714’s customer service as I am right now. I swear. | @140969 Hey there! Glad to have you on board today. Please send me a Direct Message letting me know why you feel this way. -SH
"@sprintcare how many RT’s for you to build a LTE tower near Palmetto and 67th in 33015?? Happy Thanksgiving btw. | @140970 We get what you’re saying and we agree that something isn’t right. We’ll be happy to work on this. Please send us a Direct Message to further assist you, and please remove this address from the message. -AG https://t.co/rMApsV8PQY"
@115714 what Black Friday deals are you running on iPhones!! | @126418 Happy thanksgiving! Check out these great deals > https://t.co/OLXF2ShjmN :D -MP
@115714 how long does a cancelled online order take to be cleared? | @140972 Hey there! Glad to have you on board today. The order should be cancelled immediately. -SH
"@115714 @sprintcare why does my service suck so badly?! In a city, not in a city, I have ""Extended 1x"" y'all must be trying to drive me away? lol...this keeps happening too! 😳😭🤦🏼‍♂️🙈🤕😵🤔 https://t.co/vpoKEkClJw | @140973 Hey there! Thanks for bringing this to our attention. Did this start happening recently? - WR"
"@115911 I have spend 10+ Hr with Tmobile to get  credit for my phone I returned during 2016 Balck friday. It is almost year and every time I called , I have to explain for 30 min on where there system is screw up . Still not able to get 1500  credit for my trade in phones!!!! | @140992 Hi Minesh! A seamless experience is super important and we've got to deliver. Send us a DM and we'll take a look at this ASAP! *WhitneyJ"
"@TMobileHelp I keep having problems with my phone. I keep getting popups saying missing sim card needs to restart. | @140993 Yikes! That doesn't sound cool at all, Sonya! Let's check things out and make sure your 100% up and running with your phone. Send me a DM by tapping on my profile below. https://t.co/6NxKsl5RJm Thanks a million!  #TForceToTheRescue !! *JoshHenegar"
@115911 5 STARS FOR DA SHITTIEST SERVICE -.- | @140994 Hi Babes! That's not the award we want! DM us so we can keep you connected. That's what matters most this time of year! *WhitneyJ
"My poor guy has been on hold for 30+ minutes with @115911 on #Thanksgiving as someone is trying to break into his account for the second day in a row. 😩 Then the representative hung up on him. #thissucks | @140995 Oh no, Jill. Have him DM us, we'll take care of that. *JoanO"
Wtheck. No service all weekend?! Cmon @115911 @115913 https://t.co/tl7qTfdSCz | @140996 @115913 We want to get you back and running right away. Please DM us the address this is happening at: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp got my new iPhone. How can I activate it on the t mobile network? I cannot get a hold of a t mobile cust. ser. rep. A 2 hr wait | @140997 We've got your back and are definitely happy to help get this going for you. Send us a DM and we'll get to work. https://t.co/w4odcPEa5r *MattLegleiter
@115911 @TMobileHelp Really wish y’all were open so i could make my moves 😤 | @140998 You've come to the right place! We are here! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@TMobileHelp I'm in Mexico City and get LTE on occasion but mostly 3G (and sometimes Edge😱). Help! | @140999 Hey Brett! Thanks for reaching out! Helping customers travel well is my specialty. Hit me up https://t.co/dzjAJQ2bkx *SoRaYi
@TMobileHelp uhhh will you guys be open today? Cause I cracked my phone lastnight and need to fix it 🙃 | @141000 We always want you to have a perfect device you can rely on and we'd love to look at options with you. Send us a DM. https://t.co/w4odcPEa5r *MattLegleiter
"@TMobileHelp My issue of being charged for international plan when I requested it to be removed months ago has still NOT been resolved. They said it would get removed, it didnt, and i got charged for the months it was on my account. | @141003 I would love to work with you today, to turn this experience around. Send me a DM, and we will get started! https://t.co/QdMOv35qgk *PeterLabrecque"
@TMobileHelp what are the qualifying plans for the BOGO Note 8 promo? | @141344 Hey Chris! You would need a qualifying unlimited data plan. Send me a DM and I can actually get this checked out for you as well as provide you with all the details. Thanks! https://t.co/VPw2v7TEeD *HiginioAguirre
"@115911 One of my worst experiences at a #tomobile store. Called the store ahead of time the lady put me on hold I walked in the store while still on hold and the lady is there without doing anything and still not being acknowledged. Tmobile Ewing NJ. #badcustomerservice | @141347 Alejandro, this is not what we wanted you to experience. Please DM us so we can learn more details about this. *JamieK"
"@115913 @115911 I really want a Google Pixel, but don't want to switch to @115725. I'm on a Jump on Demand plan. Any advice on how to make this happen without paying for two phones at once? | @141348 @115913 We'd be happy to check out your lease and go over potential options with you, Aaron. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115911 according to @117159 either @115911 or @76329 is keeping google wallet from working on the note 2. Any timeframe? | @141350 We're supporting ISIS, the wireless payment standard for mobile devices http://t.co/fpFmpL8KXA :) ^VS"
"hey @TMobileHelp, i want to know if i’m eligible for an upgrade 🙂 | @141351 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
Thankful for not be able to get service anywhere @115911 ❤️🙏🏻 | @141352 Hey you know we want to keep you connected! Let's take a look. Send us a DM and we'll see what's going on *ErikS
"@TMobileHelp can someone respond to my DM pls, Tysm! | @141353 We are here for you and will be responding in DM shortly! We are very popular on this fabulous day but I am here for you and will be responding very soon there! We got you! *JonathanMacInnes"
"@115714 this is getting ridiculous, the past 2 months you guys have screwed my bill up big time. On top of that I’ve been on hold for over 45 minutes. Can’t even enjoy thanksgiving with my family bc you guys. Thanks | @141494 Hey there! This is not the type of feedback we like to hear. We will be happy to assist you with this. Send us a DM in order for us to further assist. -SV"
@115714 why the hell does it say you have stores open online if you actually don’t. | @141495 Were you using our Sprint store locator for that purpose. if not access the following link https://t.co/X1DpDgk1EU . -PC
"I seriously despise having @115714. I've now been without my phone for 2 days 😤 | @141496 That is not good, we know how important it is to be connected. Please, DM us to take a look into this situation. - GS https://t.co/rMApsV8PQY"
"Hi @sprintcare after 6 years officially a Sprint customer, i wondered, do customers receive a loyalty trinket? | @141497 To verify all the offers we have tailored specially for you, please visit https://t.co/0qT1rLBLtN and sign in using your username and password. Here you will see all the information regarding offers, promotions and special deals just for you. - JF"
"@115714 Do you have quality control for you chat representatives?? Your company needs to seriously invest in that. I've been transferred 4 times for literally no reason, and NO ONE has addressed my issue. WTF. | @141498 Please allow us the opportunity to assist, what seems to be the issue? - KA"
Day 3 after my bill date and still no data @115714 will be lucky if they see any more money from me. | @141499 Hey! Let's check on that service for you. Please provide us your nearest cross street and ZIP code to check the coverage in your area. Please follow us @sprintcare and send us that information through a Direct Message. -Y.F.
@134202 @sprintcare I recently purchased the essential phone and notice the signal is horrible with this device!  Is there anything software can fix or is this as good as it will be?  I need to know before 14 days! Great device though! | @141500 Are this issues happening a just one location or more?  What is the signal bar showing? Have you power off and back on your device? Have you perform any troubleshooting steps? -PC
"One hour, twenty six minutes and counting...@TMobileHelp  #HappyThanksgiving https://t.co/vpP8Jwe54X | @141678 We want you to spend time with your loved ones today, if there's resolution to be had we can help! Shoot us a DM and we can get to work for you too! https://t.co/033FgbQAw8 *KyleVesely"
As a matter of fact @115911 i got a complaint ... and I’m not giving y’all $10 for a GB of Data ... I already Paid for it where it’s at? | @141679 Let's take a look at your data to see what happened. Send us a DM! *RickK
"@115911 why do I get this irritating message when 1. I have unlimited texting, and 2. I have not come close to that many twitter messages? P.S. Apple says it’s not their fault. What gives? | @141680 Let's take a closer look to see what's going on, Laura. Send us a DM! *RickK"
@115911 my phone isn’t working and I’ve been waiting for a rep to message me back for over an hour!! | @141681 Hi Iris. I know how important this is to get resolved as quickly as possible. You can always reach out in a DM here on Twitter as well *ErikS
@TMobileHelp Can you help me better understand some of the terms of the current iPhone BOGO offer? | @141682 Hey there!  I am happy to do so!  Let's dive in and check it out! Can you DM me? - https://t.co/Llbz2sQI37 *JohnKuhn
"@TMobileHelp I’m a current customer just had a question can I get a phone billed monthly without adding a line | @141684 That shouldn't be a problem! DM me, and we can talk details. :) https://t.co/bwHAQCkoRc *DuncanWorks"
@TMobileHelp Hi! I’m having an issue with my new iPhone 8+. The auto brightness feature is missing and it appears to be a hardware issue. I have been troubleshooting w/Apple for two days and nothing. Can I get a new phone in store? | @141685 Let's see what we can do to turn this around and get you a working phone. Shoot me a DM https://t.co/RpP6DJRBrH *MarvaBiggar
"@115911 is there a service outage in the NYC/Tri-state area? | @141686 We certainly want to check into your location and make sure we get you back up and running. Send us a DM, so we can assist. *JPL"
"Dear @115714 when your phones are not connected to WiFi, they function only as a paper weight or self defense weapon ... | @142057 Hi there! We want to help. Are you having issues with your service? Please send us a Direct Message in order to further assist you. -Y.F."
"Ok @115714, I'm getting tired of dealing with your weird billing issues on my account. It seems like we've had nothing but billing trouble since I signed up for your damn service, and I'm sick to death of it. | @142058 Thanks for reaching out. We don't want you to have problems. Please send us a Direct Message, so that we can further assist you. -S M"
@115990 Yo Verizon @ me @115911 @115714  who wants my business https://t.co/EzPgVinMHz | @142059 Switch to Sprint and save $350 on iPhone X or iPhone 8 with Sprint Flex. Contact us via 866-789-8292 Monday - Sunday: 8:00 AM - 8:00 PM Chat: 24x7. -JJ
@TMobileHelp  is it possible to change a line that is activated to a different simcard (brand new) and a new phone number? | @142069 Send a DM our way and we can definitely work with you on this here! https://t.co/jGtdfLsVbg *ErikaHoleman
"@115911 @115913 Clearly T-Mobile can't keep up demand despite the claims that it superceds @115725 and @6674&T. Zip code 92231 Why does rural America get the short end of the stick? https://t.co/4CkObZrwBw | @142071 @115913 We are truly committed to making sure you have the best experience possible on our network, Francisco. We're here for you and we'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @115913 on the first of the month I'm switching to $25 talk N Text. how will this affect my T-Mobile digits? | @142417 @115913 Let's dive in and check out your account with us, Tim. Please DM us; we're always here for you. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp volgens mij is het stuk in Zeist... | @142418 We would love to assist however we are T-Mobile US, you may want to try @121678. *MarkMcLaughlin"
"@115911 Glad my replacement phone arrived, given it was a few days later than promised. Now, can you explain why my sent text messages are being deleted? | @142419 We can definitely help get to the bottom of this. Please send us a DM, so we can get right to work on this. *JPL"
@115913 cannot believe I have to take it this far for a $70 charge to be removed. Worse customer service than Sprint. I can't believe I even switched. | @142421 @115913 I am here for you and I want to get to the bottom of these charges with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 just over charged my family plan by like 30 bucks lol Happy Thanks giving | @142422 If we made an error, we'll definitely get this fixed for you. Send us a DM. *JPL"
"@115913 am told of a $20 fee that would be applied and that they would credit it back. They did and I paid the remaining balance at the time. So come this month I'm expecting to be billed on the 25th correctly, and am STILL billed on the 20th with and ADDITIONAL $70 charge I | @142421 @115913 Accurate billing is very important and I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
@115913 Hello John Legere. I am tweeting you today to let you know I am completley disappointed and extremely upset at the way you employees via. your customer service 1-800 phone number decide to handle an issue. I have only been a customer for 2 MONTHS and ironically switch | @142421 @115913 You deserve the best experience when reaching out for assistance. Please click https://t.co/Mww69Rzn7a to send me a DM so I can do my best to turn this around for you. *AshleyNelson
"@115911 @TMobileHelp your costumer service is horrible !!!!! I am changing my phone company . This is ridiculous | @___SIREN__ Hello Olga! As a company laser-focused on the customer, I'd love to turn your experience around. Please send me a DM with more info https://t.co/dzjAJQ2bkx. Thank you! *SoRaYi"
@115714 please step it up. I am not thankful for you. | @142569 Hey there! Is there anything we can assist you with? - LP
Sprint is the worst service in the world. Literally don’t have any bars anywhere I go and the sprint employees told me I would. Literally liars. So annoyed I’m paying for bullshit @115714 | @142572 When did you starts having this issues? Have you performed any troubleshooting steps? -PC
"Dear @115714 I live on St. Thomas US Virgin Islands and I do not feel like a valued customer. It's almost December and still no service. | @142575 We really value our customers. Sprint is also pursuing a longer-term improvement to the network in the USVIs. Remember you can use Roaming and Sprint will proactively waive all call, text and data-overage fees, between 9/23/17-11/30/17. -  EH"
"Between net neutrality and their security breach today, leaving @115725 seems like a way better option. @115714 what u got!!? @6764 | @142673 Please send us a Direct Message, so that we can further assist you. -AM"
"@TMobileHelp you had us ship a phone back and you sent it back to us? 🤔 no call, no email, no note, what’s going on? | @142742 I truly want to dig into this for you!  We are here for you and will see what is going on with that device. Please send me a message so we can chat. https://t.co/BVna4Qt4At *ErinMadigan"
"@115911 Im looking for an iphone 8plus. I already have a plan but im wondering if there is another deal? | @142743 We can take a closer look to find the best deals for you, Patrick. Send us a DM! *RickK"
"@115911 any phones like the Nokia 3310 that support LATE voice in the works? My dad wants a simple phone, he has the Nokia 5310 Xpress Music that To used to have. | @142744 We can definitely chat and figure out an option. As far as the Nokia 3310s go...I'm sure if you can find one, it's still going to have a battery charge. Send us a DM and we'll find a phone for dad *ErikS"
"Thank You @115911 for not providing or solving Netflix issue till date. 🙏🏻 https://t.co/CpJW08PBo4 | @142745 I know you want to get this taken care of. Please send us a DM, so we can make sure this is resolved. *JPL"
Hey @115911. How about a #BOGO offer for EXISTING loyal customers. Give US a reason not to switch. #9yearsontmobile | @143008 Our BOGO is for everyone! Feel free to send us a DM so we can take a look at your upgrade options! *TarynS
"@sprintcare @115714 can you explain this? I don’t have a lease on my phone, I haven’t had my phone for a year, but I want to lease the Galaxy S8. How would that work for Black Friday?? https://t.co/skXMp9nd58 | @143009 Hello there, what can I do for you? Have questions about our wonderful offers? Ask away! Shoot us a DM with all your questions. We'll be more than glad to assist you. - FS"
"Hallo @TMobileHelp is er storing? #tmobile | @143015 We would love to assist however we are T-Mobile US, you may want to try @121678 *MattHargleroad"
"@TMobileHelp phone not sending text messages again in the 32819 area https://t.co/Y5eLUhGEMz | @143016 Can't text!? NOT OK! Don't worry, T-Force has your back! Shoot me a DM and I'll get you fixed up! https://t.co/99Z9nj0518 *RyanMitchener"
"@115911 Hey, I needed support on my son’s TickTalk, but the rep I connected with had no idea about it. Can you help me find someone knowledgeable on the device? Rep made a suggestion to convert a line, but not sure if it was the right call. | @143245 We can do some troubleshooting on the device, Arlynne. Send us a DM! One of our T-Forcers will be able to assist you! :) *RickK"
@115911 sure wish the service I pay for would work in my house | @143246 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
"@117735 @115725 @TMobileHelp Can't wait to pick up my #GalaxyNote8 tomorrow.  For those of you offering buy 1, Get 1, will any of you let consumers mix manufacturers?  I am currently with ATT, and planning to stay, but part of my family prefers Apple. | @143247 Hey Scott!  We're excited to here you're looking at taking advantage of a BOGO offer with us.  While our deal isn't able to be mix and matched, we'd love to have you on #TeamMagenta.  Check out our deals here: https://t.co/H8rGywFT1D, https://t.co/ZiY3OylEUC. *JakeFord"
"@sprintcare - What happend to service at Chantilly, VA? | @143319 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"If I give you an MEID, would you be able to get in touch with a phone owner so that I can return their iPhone?  @sprintcare | @143320 Unfortunately, we won't be able. Please get in contact with Apple Inc or visit their website: https://t.co/mh1somrExo -S M"
"Dear @115714 , your data signal around 27th & Superior in Lincoln, Nebraska... https://t.co/QCTBACS9P7 | @143321 This is not the kind of feedback we want to receive from our dear customers. Please, send us a DM to assist you in this! -R.S. https://t.co/rMApsV8PQY"
"@115714 How tf is this an “unlimited data plan” I’m going to fucking Verizon https://t.co/qA4XVMxbMJ | @143322 Hi! This is something we would like to take a look into. Please, DM us to start. - GS https://t.co/rMApsV8PQY"
; words cannot explain how much I HATE @115714 right now. | @143323 Hey! Hope you’re doing well today. That's not the feedback we'd like to receive. What's making you feel this way about us? - AP
Thank god @115911 has shitty service or these tweets would’ve made it on the timeline https://t.co/0DT6U7xrZO | @143420 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
"@TMobileHelp Awesome support, if you're not using tmobile you're on the wrong provider friend. | @143423 Thank you for the love and kind words! We are so glad you're a part of the #UncarrierFamily, you are literally the best part of who we are! You ever need us we are there for you! 😃 *JonathanMacInnes"
I've had my phone for three weeks and it still isnt activated because @115911 won't work with me 😩😩 | @143424 That is way too long to be waiting for your device to be activated. Let us jump in and lend a hand. Please send us a DM. *JPL
"@TMobileHelp Hey guys, do you know about an outage in the Utrecht area in The Netherlands? My phone doesn't connect and doesn't show on manual connection. | @143425 Hi there.  I am disappointed to hear your service is letting you down, especially if you are traveling abroad.  Offhand I am not aware of any issues in the Netherlands.  Please send me a DM and I will check into this for you. *JonSimmons"
"@TMobileHelp any plans on expanding service in 48420?  Visited family for the holiday, lackluster coverage at best.... | @143426 We are continously working on expanding and improving out network. Please send us a DM so we can look into this for you! https://t.co/IUIA5vQSHC *MattHargleroad"
@115913 @115911 the speeds on the Cherokee NC network is unusable. .04 mbps download and 1.04 up load. I’m on a trip here and my cell phone will be my only source of internet | @140117 @115913 Coverage while traveling is a necessity. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
having no data sucks . @115911 bring me back my data knuckleheads | @143427 Having strong connection is important to me. Let's take a closer look to see what happened. Send us a DM! *RickK
"Between @115714 & @115858... i honestly don't know which of yall is pissing me off more today. | @143623 Hello there, what's going on? Have questions? Ask away! - FS"
@115714 your 1st rep just transferrede w/o notice. 2nd rep selectively hears things & no 1 takes their time to read notes. Issue: I SHOULD BE ABLE THE UPGRADE W/O Hurdles #CustomerSINCE2003 | @143624 Hey there! We would like to take a look into your situation. Please send us a DM to further assist you. -  EH https://t.co/rMApsV8PQY
"@115714 fuck yall service so slow for? | @143625 Hey! That's not the type of feedback we like to see from our customer. Please follow us at @sprintcare and send us a DM, with more details of your issue, so that we can further assist you. -DG"
Hey @115911 I see @6974 is now listed for #bingeon which is awesome. Does that mean the Sling app is covered? Or only if watching through https://t.co/JUhAO93RKl ? | @143628 Hey Adman! I want to ensure you receive a 100% correct answer to this question. Can you DM us here so we can take a look into this with you? Thanks! *BlakeT
Overall I'm very impressed with the deals @115911 offers each year. This year I got a free smart watch and free tablet. #winning #magenta | @143629 #MagentaLove We love being able to provide sweet deals that our #MagentaFam can take advantage of. #MagentaDealsForDays Have fun with your new watch and tablet & enjoy your holidays! *AshleeCooper
"@115911 is your guys internet down? Or is my phone acting up? I don’t know what’s wrong | @143630 No internet is no fun so I hear you and I'd love to help out, Bryce! DM us here so we can look into your connection with you. *BlakeT"
@TMobileHelp Why am I getting notifications about me using high-speed data if I'm using an app that falls under binge on | @143831 We'll meet you in DM to get to the bottom of this for you! *BrianBenderski
"Hey @115911 give us some fucking service inside casinos will ya | @143832 What casino are you at? Shoot us a DM with some more details, so we can help and put it all on red. *JPL"
@TMobileHelp the 2-minute wait time for a callback listed on your website is meaningless if you're just going to put me on hold | @143833 We can get ya taken care of right here. Shoot me a DM so I can help! https://t.co/RpP6DJRBrH *MarvaBiggar
#ThankYouTForce 💗 https://t.co/KvN1o2AAiS | @143834 24/7 really means 24/7! T-Force is dedicated to taking care of you ANY time you need us! #TMobileCustomersAreTheBestCustomers ❤️ https://t.co/W3cyuk6dh9 *DebiChavarria
"@TMobileHelp HEY JULIE! FORTY MINUTES IS NOT AN IMMEDIATE RETURN CALL GIRL! I KNOW you ain’t dumb enough to think so. 
If I don’t get a representative calling me to assist me with my issue after FOUR DAMN HOURS OF PHONE BULLSHIT?! I’m letting loose on psycho tweets. ENDLESSLY. | @143835 4 hours is a long time on a day you should be enjoying some turkey! Shoot me a DM and let me get this figured out ASAP! https://t.co/NMvRntQYM5 *SarahPearson"
"And once again @TMobileHelp wins for most insulting customer service department. Their replay are condescending and immature | @143836 We are sincere in our offer to help Vicki, while we might not be able to get you that offer now we are here to turn this situation around. Meet us back in DM if you'd like to chat more. *MarkMcLaughlin"
@115714 @sprintcare @138028 @116447 Is this how a loyal customer is treated? This is unreal! Restore my services asap. | @143885 Thank you for reaching out to us. We have put a hold on your account and should bring it out of hotline. We will have a representative reach out to you tomorrow to discuss your account with you.
@115714 @sprintcare @138028 @116447 Is this how a loyal customer is treated? This is unreal! Restore my services asap. | @143885 Thank you again for reaching out to us. We have escalated your concerns and will have a representative reach out to you tomorrow. Team @116447 https://t.co/z83qshJSYw
@sprintcare still no service in my apartment https://t.co/udOqJY0b2o | @134201 We do apologize for the issues in your area. Our network team is working on it and are working hard to restore that service.
@sprintcare still no service in my apartment https://t.co/udOqJY0b2o | @134201 That is not what we want to hear. We do see that we have a planned callback tomorrow but would be happy to research it for you if you could DM your zip code and we can look into it further.
"@115714 I hope sprint gets completely shut down this is absolutely the worst phone service in existence. Sprint should be shut down fuck you guys | @143888 Hi there! We definitely don't want you to have view; Let us turn this around. Please send us a Direct Message, so that we can further assist you. -S M https://t.co/rMApsV8PQY"
"@115911 hey guys, im in auckland new zealnd and my tmobile number is not allowing me to make calls or use data. Have simple choice north am | @144000 Hi hi! Send us a DM and we'll make sure you're able to stay connected :) *ChanneyT"
"Went and spent more money with T mobile yesterday only for them to mess up it’s getting real aggravating. I have loved them but lots of problems. Anyone else feel this way? @115913 @115911 | @144001 @115913 We only want the best possible experience for you, and we're here to help! Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Hi, I’ve been having RAM memory problems with my iPhone SE that was bought last year. Can I get a new one for free if I go where it was bought? | @143864 RAM issues!? We gotta get that fixed! Shoot me a DM and we'll get you fixed up! https://t.co/99Z9nj0518 *RyanMitchener"
@TMobileHelp is there something going on in Dallas? My speeds have never been this slow https://t.co/En7dEPoGch | @144002 Yikes! I want to make sure you have the very best experience possible on our network! DM me and we can take a closer look! :) *JustinPhillips
"@TMobileHelp hello, i had my credit run when i established a new line over the summer. if i wanted to upgrade a device via EIP would my credit be run again?? | @144003 Hey Nicolas! That's a great question! Send me a DM and let's chat! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@115714 don’t work NO WHERE! https://t.co/rAl9c9gPby | @144153 Hello there! Please send us a Direct Message with details of your issue, so that we can further assist you. - RU https://t.co/rMApsV8PQY"
@115714 your service is SHIT! I regret switching.. ugh.. | @144154 It concerns us to know that you're not enjoying your experience right now. Let's look into this for you. Please send us a DM so that we can get started. -KT
"@115714 Happy Thanksgiving since you ruined mine with yet another $450 bill | @144160 Thanks for reaching out to us. Am so sorry you feel this way. Please send us a Direct Message, so that we can further assist you. -GT"
"@115911 I guess since the new WAY overrated/overpriced iPhone is out now obviously it’s time for my year old phone to start messing up constantly. Plz tell me why i pay $100+ a month for this shit phone to not work?? Get your shit together bro. | @144335 I need my phone to be on point 24/7 so I feel you. Shoot me a DM, so I can get some more info, and help get your phone working again. *JPL"
"Nice job @115911 @115913   Switched from sprint and can’t use our phones indoors in Vegas? https://t.co/u4gaZhkec3 | @144336 @115913 I want the best possible service there for you, Eric. Let's dive in and check out those spots! Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"What the heck @115911? I don’t have any service out here! I thought u had service everywhere? | @144337 I know you depend on us, so please shoot us a DM, so we can look into this for you and come up with a fix. *JPL"
"@115913 Internet not useable at all. Have two lines, sucks and very less signals @115911 | @144338 @115913 I want the best possible service for you, Josh. We're here for you and ready to dive in; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"My question to @115913 @TMobileHelp  @117543. I'm siking in West Dover, VT.(Mt. Snow). There is no service period. Not even roaming. Anywhere around this area. Come on. What's going on? | @144339 @115913 @117543 Let's dive in and check out your coverage and service there, Bartosz. Please send a DM our way; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
@115714 Are you open for black friday | @144396 Hello Alyssa! We are open regardless of tomorrow being Black Friday. You can check our amazing deals for this Black Friday here: https://t.co/0zzgy1hdHv. We're always updating our website with new offers so check it out. Happy Thanksgiving! :D - RC
@115714  HELP! My account is restricted and can’t even view my bill. Cust srvc can’t help resolve nor can a Sprint store. I can’t even view my bill! Leaving me with no choice but to switch carriers...Someone help | @144397 Hey! Sorry to hear that. Follow us @SprintCare and shoot us a DM! -LNL
"I literally have to make a new password and PIN every single time I try to log in to my @115714  account and I am about damn ready to go full ""let me speak to your manager"" on this shit. | @144398 It seems like you are in need of assistance. Please send us a Direct Message, so that we can further assist you. KC"
"Since my phone bill is due this weekend, can I get like a Black Friday or Cyber Monday deal @115714 👀 It is time for an upgrade 🤔 | @144400 Hello Arianna! We know how cool it is to have the latest devices with all their amazing features. You can check our amazing deals for this Black Friday here: https://t.co/0zzgy1hdHv. If you have any other questions, do not hesitate to reach out. Happy Thanksgiving! :) - RC"
"Literally having one of the worst customer service experiences ever with @115714 right now. I’m thankful that they have competitors my family  can easily switch to after 12 years of loyalty. | @144401 Hey! We will definitely hate to see you leaving! Providing reliable service to our customers is a top priority, and we are willing to help you to change your mind. Please send us a DM so we can further assist you. -FG"
@115714 has pissed me off. I'm switching. I canNOT!!!!!!! Verizon or AT&T I can't take it anymore | @144402 Hi! This is concern to us. Please send us a DM so we can further assist you. -FG
"@7130 @115714 Ever since y'all stopped letting us buy in stores I have no motivation to upgrade.  I want to ""see"" it before investing in a new phone or tablet.  Help! | @144403 Hi. Please, send us a DM with more details about this. - GS https://t.co/rMApsV8PQY"
"Something I'm not thankful for is you, @115714 | @144404 This is definitely not the type of feedback we like to hear. Please let us help! Please send us a Direct Message, so that we can further assist you. -S M"
"@115714 is terrible... when i leave my house i get calls/texts but i can’t send them, y’all are terrible fix my phone!!! | @144405 We would like to take a look into this. Please, DM us to do so. - GS https://t.co/rMApsV8PQY"
"Well...@116136 is down and @115911 isn’t working either...what am I suppose to do actually talk to people? | @123399 Let's take a closer look to see what's happening, Dan. Send us a DM! *RickK"
"@TMobileHelp any Black Friday deals for customers on the Jump program upgrading from iPhone 7? | @118401 We call it #MagentaFriday around here, you can check out our holiday offers right here https://t.co/p6mO5INt1p Shoot me a DM with any questions! https://t.co/RpP6DJRBrH *MarvaBiggar"
@115714 why don’t I have any internet ? No LTE or 3G | @144639 This does not sound good! Follow us and send us a DM to help you with this matter. - LR
"@127271 @115714 
Every two years on Thanksgiving you both gave outstanding deals on upgrades with our phones. As a now 10 year plus loyal customer, it was disappointing that no such deal exists anymore. As JT once said, ""The damage is done so I guess that I be leaving."" #WeOut | @144640 We do not want an important client like you to leave our big family. Please give us a second chance for us to provide you with the best resolution. Send us a direct message for us to further assist you. -FP."
".@TMobileHelp Your rep Bialy got me sorted! Thank you so much for being here, and providing customer service on #Thanksgiving. Know what I'm thankful for? @115911 #TForce #GetThanked #customerservice | @144666 I'm so happy T-Force was able to help!  We are thankful for customers like you! Happy Thanksgiving! *BrianBenderski"
"Tomorrow (Black Friday) my family will be switching 4 iPhones and 4 lines from @115725 (@115990) to @115911 (@TMobileHelp) after many years because TMobile has killer iPhone deals and Verizon does not. Simple as that. | @144667 We're so happy to have you join the team, Doug! You'll love being a part of Team Magenta! *ValerieP"
@115913 @115911 you know your support staff lies to me today after telling me something different 2 months ago. This is why your company is a joke. Lies on top of lies. @ATT let me know what kinda deals you have | @144668 @115913 I am here for you and want to help through the upgrade process. I will get a reply out to you via DM soon. *AshleyNelson
@TMobileHelp are you not responding to messages any more? | @144838 Not at all! We are always just a message away when you need assistance! Send us a DM so we can get started! https://t.co/jg1YyB1ZS7 *CherneilRandolph
@115911 what’s going on with the T-Mobile app??? Been like this for couple of months now https://t.co/EnxpQMZDXB | @144839 Oh no! Shoot us a DM here with more info and we'll assist you with the app. Team Magenta is here for you! *ValerieP
"Hoy @115714 ? Precisamente hoy te dio con joderme la señal? | @144919 Hey! ¿Está teniendo problemas con su servicio? Estaremos encantados de asistile. Por favor, envíenos un DM para que podamos trabajar con su situación. -GP. https://t.co/rMApsV8PQY"
"I've decided it's time to jump off the @115911 bandwagon & hype! Charges are obserd, every person we try to help us get answers or resolve the problem gives 7 different stories,we r not getting what we were promised when signing up! I've had enough it's been a year! #Horrible | @145018 I don't want to see you leave the Magenta family. Click https://t.co/Mww69Rzn7a to send me a DM so I can can turn this around for you. *AshleyNelson"
"@ATT What are your phone plans? Can you send a link. What are your transfer policies from another carrier? Done with @115911 . | @145020 Hey David, we don't want to see you go. Send us a DM and let us know what's going on. *ChanneyT"
"@TMobileHelp hello | @145021 I just replied! Thanks for your patience my friend, we've got you! https://t.co/c8WLj2ujg3 *JustinPhillips"
@TMobileHelp help! | @145021 I've got you Ricky! DM me! https://t.co/c8WLj2ujg3 *JustinPhillips
"@115714, you all have the worst customer service. 30 just to get my account unlocked and it’s still locked. Smh. Done! | @145119 Hey! We would like to further assist you with this. Please, reach out us via DM. -JA. https://t.co/rMApsV8PQY"
"2 dīas completos sin que sirva @115714 a pesar de aparentar tener señal. No llamada, pobre velocidad.. me resuelve el hotspot de @ATT 😓 | @145120 Hey! ¿Está teniendo problemas con su servicio? Estaremos encantados de asistile. Por favor, envíenos un DM para que podamos trabajar con su situación. -GP. https://t.co/rMApsV8PQY"
"What’s up with the @115714 network right now?! | @145121 Hey! Are you experiencing network issues? Please send us a DM, so that we can further work with your situation. -GP. https://t.co/rMApsV8PQY"
"I’ve never had so much trouble trying to get a new phone to work. Please get it together @115911 | @145140 Oh no! What's going on, Ariane? Shoot us a DM with more info and we'll be happy to assist you. *ValerieP"
"@115911 you guys suck. Messing up my bill continuously, while I️ pay the consequences with no service. Your service is shitty, plain & simp | @145141 Hey Keegan, let's address all of your concerns. Send us a DM and we can further assist you :) *ChanneyT"
"@TMobileHelp any BYOP SIM card deals for black Friday? Wanting to bring my own devices but $50 is a bit steep to bring them with me. | @145142 BYOP is a great way to $AVE BIG, only thing you need are those sim cards! DM me for details! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
Hey @115911 @115913 do you guys still have the Verizon switcher deal going on? | @145143 @115913 We do! Check out all the details on our #GetOutoftheRed offer here: https://t.co/D6OSuU463B! *MikeRice
"@115911 how much sense does it make to have to activate a new SIM card by making a phone call when you need said SIM activated in order to make said phone call? | @145144 Hey Simon, we apologize for this inconvenience. Send us a DM and we will get you up and running as soon as we can! *ChanneyT"
@TMobileHelp latest galaxy s7 update causes my phone to constantly crash and reboot. Sup with that? Please don't answer till you recover from Turkey <3 | @145282 Sounds like that phone is in a turkey coma!  Shoot me a DM and I'll see about getting it resuscitated for you!  https://t.co/CpepB4KjFi *BrianBenderski
@sprintcare I’ve been waiting for my iPhone X to show up at my local sprint store for like 3 weeks now. Can you get me an eta please | @145324 Hello Alex! We're all excited to get the amazing iPhone X and demand is through the roof. Please follow us and send us a DM so that we can take a look into this for you. Looking forward to assisting you today! - RC https://t.co/rMApsV8PQY
"Hey @115714 I have unlimited data for a reason and I’d really like to use it🤷🏽‍♀️
Sincerely, 
A really pissed off customer 🙄 | @145325 Hey! Let’s get your case solved! What type of issues are you experiencing? Is it related to voice, text or data? How long has the issue been happening? Does it happen in one or multiple locations? - AP"
"@115714 My iPhone  8+ was not activated properly at store, have no service... phone support wasn’t able to help either. HELP! | @145326 Allow us to take a better look into this! Please send us a DM to further assist you. - DB https://t.co/rMApsV8PQY"
@115911 wassup with the service bruh😒 been “Searching” for 3 hours | @145440 Yooo Antoniooo! Send a DM our way so we can check this out for ya. We got your back. 😉 *HeatherSaenz
"@115911 your service is really sucking in Hawaii recently | @145441 Auwe, that's not what we like to hear. Send us a DM with your zip code and we'll look into this for you. *HeatherSaenz"
@ATT is closed while all the @115714 Partners adding more and more customer from the #DeathStar during Thanksgiving shopping midnight madness! #BFW #WeAreNorCal Join the #Sprint Family! https://t.co/uGrmTvTbLX | @145599 @7554 @7555 @7556 @7557 @7558 @7559 @7560 We're waiting for you to join! :) -PB.
@115714 Bought 2 new note 8s at best buy today around 730pm PST. They couldn't send me home with them because Sprint didn't activate them even though it printed out all the paperwork and billed me. #blackfridayFail | @145600 Oh no! What resolution did you get with the Best Buy store? Would you need to pick them up tomorrow? -LR.
"@TMobileHelp ROCKS! Even when the billing AI fouls up, they get the problem solved! Never experienced anything like this with Verizon! Great customer service, coverage & speed. What more can you ask for? | @145630 Aww Allen! Thank you so much for your kinds words, good sir! We absolutely love having you as our customer #ShoutOutForDays *SoRaYi"
"@TMobileHelp Hi Sir/Mam , I was t mobile customer for an year. My account is 956399219. I am trying to move to another carrier but my phone is locked by t mobile.i paid full amount when I bought from best buy. Please unlock my phone. | @145631 Oh we would hate to see you go, but shoot me a DM and let's see what we can do. https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@TMobileHelp Is this how you treat customers? Charging me for years on a handset protection policy that I can't use according to your support team. That's insurance fraud. I will be reporting you to the Arizona Department of Insurance in accordance with the policy documents. | @145632 Hey there Christopher! Lets look into this together, shoot us a DM and lets figure this out! https://t.co/BWwhdX6pV9 *BrendanLee"
"update: helpful people did their thing and my internet works again, thanks to everyone working on Thanksgiving y'all are gr8 https://t.co/tD5UrMOceh | @145441 Always happy to help 😊. #HereForYou *KatyW"
"Hey @115714 @sprintcare @115940 @hulu_support is the new HULU deal free for as long as you’re on the unlimited freedom plan or only until 12-08 because Im confused as to what the available through 12-08 means | @145822 We would be delighted to assist you with this matter! Please send us a DM, so that we can provide you with all the necessary information related to Hulu. -GP. https://t.co/rMApsV8PQY"
can I talk to a manager pls @115714 | @146249 Hi there my name is Jeffrey a Resolution Supervisor with Sprint and will like to look into this for you. Please tell us what is happening with your SIM card. -JQ
"@115911 hey so I accidentally made two payments on my account I need help | @146283 Hey Kylie! So glad you let us know, send us a DM and we'll do our best to make sure only one goes through :) *ChanneyT"
"@TMobileHelp A rep recently convinced me to switch to T-Mobile One & neglected to make sure my caller tunes stayed on my account. New rep said after I added the more expensive plan than my old one that my library would still be there. It’s not & I had a lot! Can you help? | @138506 Oh, my! I'm here for you, Justin! Shoot me a DM, and let's look into this together. #GotYourBack *RazvanM"
Well @115714 you screwed up again. Thanks. | @146621 Oh no! That's not good to hear. What's going on? LM -.
"@TMobileHelp Check y’all DM . I need some knowledge on the promotion you guys are running . | @147212 Okay you pay the down payments and then apply for the credit card that covers the full cost of the phone, you can then use some of the money to clear the remaining balance but there will be additional money left on the card for you. *RebeccaS"
"@TMobileHelp Check y’all DM . I need some knowledge on the promotion you guys are running . | @147212 Hi I'm Becky and I'll be helping you today, although as you say there will be a down payment you get refunded the full cost of the device, does that make sense? *RebeccaS"
@115858 TRASH @115714 TRASH All of you are garbage. | @147261 Why do you feel this way? How can we help you? -JM
@115913 @115911 do we really need to pay $279.00 down on iPHONE X? Other carriers offer $0 Down 😭 been trying to switch but that fee kills me 😑guess ATT or VERIZON 😞 | @147418 @115913 Let's make sure you're getting the best deal on the phone that you want along with your service because we would love to have you on board. DM me and we can get started right away. https://t.co/plE6XCdHhz *CharlesOpacki
"@TMobileHelp @115911 @115913 does this include the iPhone X? https://t.co/Tkd2NWKcfG | @147422 @115913 While super-phones like the iPhone X are not included, you can find some great Smartpick devices that'll fit your needs! *RachaelTansey"
"Very disappointed with @115911 @115913 for this bogo. Why can't you buy one brand and get a second brand free!?!?!? Also you killed the Pixel rebate and @115725 is offering 50% off on it!?!? | @147423 @115913 While your purchse must be from the same manufacturer, these BOGOs are a fantastic offer that you don't want to miss out on! Check out more details here https://t.co/p6mO5INt1p We don't carry the Pixel, but you can bet it'll work great on our network. *RachaelTansey"
@TMobileHelp your online payment system is a trick and a joke. you should be ashamed of yourselves doing this to someone during the holidays. meant to pay $86 but YOUR page changed my numbers now i'm fighting to get $289 back | @147426 Thank you so much for doing that for me. I've got your account up now and I will look into getting that payment refunded for you :) *ElaineL
"@TMobileHelp your online payment system is a trick and a joke. you should be ashamed of yourselves doing this to someone during the holidays. meant to pay $86 but YOUR page changed my numbers now i'm fighting to get $289 back | @147426 Hi there! I am so sorry to hear that you've had an issue with making a payment :( but not to worry, I'll get this sorted for you. Can you please click this link for me  https://t.co/xKtJVNqc2V and I'll look in to your account :) #HereToHelp *ElaineL"
"@TMobileHelp your online payment system is a trick and a joke. you should be ashamed of yourselves doing this to someone during the holidays. meant to pay $86 but YOUR page changed my numbers now i'm fighting to get $289 back | @147426 To protect your account security, you need to contact us on 611 from your mobile, rather than supplying account details via Social Media. I apologize for the inconvenience but your security comes first! *ElaineL"
"@TMobileHelp your online payment system is a trick and a joke. you should be ashamed of yourselves doing this to someone during the holidays. meant to pay $86 but YOUR page changed my numbers now i'm fighting to get $289 back | @147426 After looking in to your account, I can see the payment of $289.17 that was made 11/23. We can get a refund processed for you but we would need to send you a pin code and take checking account details. *ElaineL"
"@115913 hey I'm up for an upgrade but I really want a Pixel 2 plz help #idontwannagotoverizon @115911 | @147427 @115913 We'd love for you to stay with us! While we don't carry the Pixel, you can buy it elsewhere and use it on our network. Maybe one of our BOGO deals will also interest you!? https://t.co/p6mO5INt1p *RachaelTansey"
"And tomorrow it's officially I am moving after 11 years from @115911 to @115714 thank you #teammagenta  for 11 years of excellent customer service but your phone deals this year for me personal stink | @147428 We would love to do 12, shoot us a DM so we can make it happen ! *TaylorMichaels"
"@115911 I have a concern needs to be addressed can you contact me | @147429 Hey there, Crystal! We're here to assist you! Send us a DM! *MelindaR"
"What sucks is my iPhone won’t get a working signal no matter what kinda of 4G LTE area I am in. It only works on WiFi for some reason and all #sprint have me do is just Reset the network over n over to no Avail. @115714 | @147656 Hi there! We'd like to take care of this for you. Please, follow us and DM us to further assist you. -IG https://t.co/rMApsV8PQY"
"@115714 i feel like regardless what I've been going through these last few months with my account and life changing crap.. That nobody there gives a Damn about me as a customer. Nobody in fraud/cu.care/financial services/etc. And here i am with all these charges and no help.. https://t.co/iS5luaqjyn | @147660 Please know that is not the perspective we wish for you to have. If here is anything we can do to help you, please let us know, we are here to make things right! -AC"
"Hey @TMobileHelp you're usually on the money when I travel internationally. But now in #Morocco no data... https://t.co/ySSrPFdslP | @147673 Hey Ammad, hit me up with a MD and I'll find out what's going my friend. #LetsFixIt *UsmanArif"
"Everytime I receive a call:
- Can you hear me now?
What about now? 
No?
Now? 
Yes I have @115714 
Yes definitely sucks 
🤦‍♀️ | @147949 Sounds like something we need to take a look. Please DM us to further assist. - EG https://t.co/rMApsV8PQY"
"When you want to leave your phone company after two years b/c it’s not going anywhere is like breaking up with you GF when you realize your not marrying her @115714 #Sprint | @147656 This is not the way that we want you to feel, we can turn this around for you. Just DM us with details of your situation so that we can help. -IG"
@TMobileHelp No BF promotion for existing customers who want 2 upgrade 2 iPhone 8 but don’t want to add any new line? The EIP plan is just spreading the retail price over 24 months. Same with JOD for 18 months. Very disappointed. Better to buy from Apple store! Tmobile ruined BF! | @148134 Thanks so much for reaching out to us. We have awesome deals available. Shoot me a dm so we can chat. :) https://t.co/Hch7N8hFAc *ConnieMixson
Who got better phone service for Military? @115714 @115911 @ATT or @115725 | @147656 Great question! Where are you located? Check out our coverage map here: https://t.co/Nes5z2YpFF. *NaeJ
"@sprintcare can you tell me why LTE coverage in zip 34135 is non-existent or extremely slow? I am on vacation here and in the past it has always been great. Thanks. | @148367 We completely understand your concern, please send us a DM with the full address to get a more accurate search. -JM"
"@TMobileHelp Tried to switch to T-mobile from At&t. Your website has no 55+ one plan option. On hold an hour, just gave up | @148391 Oh dear!
Don't worry I'll make this my #MagentaMission get to the bottom of this for you!

Shoot me a DM and I'll see what's going on. 😊

https://t.co/SErXD4mku8 *CatherineG"
"Hey @115858! You’re latest iOS 11.2 beta messed up the Phone app. Contacts get stuck and I get voicemail days later. cc: @TMobileHelp | @148392 Oh no! Let's figure out what's going on! Send me a DM https://t.co/so3NREySxr, so we can get started. *ChrisScott"
"@TMobileHelp If you’re doing the buy-one-get-one deal, can you trade in your old phone towards the purchase of one of the iPhones? | @148393 Hey Jonathan, our BOGO is #SIRIously amazing, send me a DM https://t.co/9IUH5Nit1g and I'll get you the deets 🍏! *AmberSellers"
"@115913 @115911  5 inch Dual SIM Android Smartphone Octa Core 8GB Cell Phone.  Is it easy to use a 3rd party phone with #TMobile ?

https://t.co/1WZgcrxwqQ | @142417 @115913 This is a great link to bookmark! You can check the device compatibility here https://t.co/p9miFNbWpN *RachaelTansey"
"In less than 60 days I have been lied to over a dozen times by at least 8 different T-Mobile employees.  Either their employees are really dumb, really deceitful, or both.  Either way I have never been so unhappy with customer service as I am with T-Mobile right now!  @115913 | @148741 @115913 Getting the right information is vital to being able to make the decisions that will work best for your needs. I absolutely want to turn this experience around so just send us a DM so we can help. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115714 yall some hoes. thats why nobody buy your shit | @148975 If you have some concerns that need addressing, please DM your contact information. https://t.co/rMApsV8PQY"
@115858 .. now my touch screen is not working so you expect me to go to @ATT and get the new X.  Nahhhhh.. gonna switch to @115714 and get a @117159 ... #FOH @8508 was right. | @148976 It would be awesome to have you on board. Wrap up a new Samsung for 50% off. Visit https://t.co/ykNQ6Sk32n to learn more. - KL
"@116447 Am a loyal customer for 28 years.. tried to purchase new iPhone at Target.  I was 1st customer after standing in line for 4 hours.  Sales person ""locked"" ?? my account for 24 hours.  Not a happy customer | @148973 @116447 If you have concerns that need addressing Team @116447 is more than happy to assist.  Please DM your contact information. https://t.co/rMApsV8PQY"
"Wow @115714, I really, really hope that this story isn’t true. However, if it is, make it right! https://t.co/s1ryDL7Qcu | @148979 Hey there! Are you having any issues? If so, please let us know to assist. - EG"
"@115714 what is this???? Been trying to get the week pass for a few days now and its not working. https://t.co/jBxmm8nlRE | @148980 Hello, Gino. We don't want you to have problems. Please send us a Direct Message, so that we can further assist you. LM -."
"I just had my 4th @115911 LGV10 in 4 months get stuck in a bootloop. This phone is only 2 wks old. $5 replcment fee everytime, 12 days with no phone but paying for service. #phonelessagain | @149177 Hey there, Devlyn! We're always here if you would like to talk about this! Just send us a DM! *MelindaR"
@TMobileHelp happy holidays and thank you for your help!!! | @149178 Hey! We are always happy to help 😎 #HappyHolidays #TMo #ToAboveAndBeyond 💫 ⭐️ 🌟 ✨ https://t.co/bFxJ0iwSJg *AyubMogradia
@115913 @115911 I had the absolute worst customer experience at the #cranston #RI #TMobile that I can’t believe they hire such rude people! | @149179 @115913 You deserve to have the best possible experience no matter where and how you decide to reach out and work with us. I'd like to get more details on your experience. Just send a DM my way so I can help. https://t.co/plE6XCdHhz *CharlesOpacki
"Glad to know I've been a loyal to @115911 for past 7+ years but it's taking 2+ weeks to NOT GET A REPLACEMENT PHONE horrible horrible experience STILL NOT GETTING A PHONE | @149180 Ashley, we truly appreciate your loyalty over the years. We realize how important it is to have a working phone. Please DM us. We're happy to help you. *GiselleM"
"Thanks @115714 @sprintcare for wasting my time and money this morning, only after 4 transfers DID YOUR TECH HANG UP ON ME, and not even get my issue resolved. Not a happy camper whatsoever 😡😤😑 | @149558 Please send us a Direct Message, so that we can further assist you. - JM"
"Have a question for @115714 , knowing them I might not get an answer service with anything is just blah! | @149559 Please send us a Direct Message, so that we can further assist you. - JM"
"I’m calling about the Black Friday deals offered with @ATT and Im told “oh you can’t have those, those are for new customers”...oh so screw existing customers right? @115714 @115911 what deals do you have?! | @149560 Click the following link https://t.co/coeK4J4lUT to review our Black Friday and Cyber Monday offers. -PC"
"@139105 @TMobileHelp @115911 @115913 I recently added new lines. I was hoping to get you’re buy one get one iPhone deal. Can you do this for me? Thanks | @149616 @115913 Hey there, Chris. We'd be happy to check out your account and go over how this new BOGO promotion would work for you. DM us: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp havent been able to use my data since 11pm even though it says i have LTE 😔😔 https://t.co/JgCxpXSB2l | @149617 Oh no! Let's figure out what's going on with your data! Send me a DM https://t.co/so3NREySxr, so we can try a few things, and make sure you can connect. *ChrisScott"
"@115911 @TMobileHelp since when is it okay to let someone go over the phone? And then hang up on them? #yourmanagmentsucks | @149618 Brittany, this is not the #UnCarrier customer service experience we strive for. Send me a DM https://t.co/9IUH5Nit1g I'd love to address this and turn it around 💪 *AmberSellers"
"Hey @115911, my brother wants to get the new iPhone X but needs help with the down payment. Any Black Friday magic to help him out? @115913 | @150143 @115913 While there's no offers for a lower down payment, we do have great offers going including up to $300 off on an iPhone X with applicable phone trade-in. Check out all offers, here: https://t.co/38Et9rf5Dp *DanKing"
@TMobileHelp Good morning. The vibrate function/motor on my LG G6 has stopped working suddenly. Have rebooted multiple times & still nothing. Should still be under warranty. | @150144 Hey!  Send us a DM and we can take a look at the details. https://t.co/WZM6cbcgHU *JonPorter
"@115911 where are the deals for existing customers???? | @150145 Hey there I see you are wanting to know what deals we have. I would be happy to give you details if you don't mine DM. It does show all our deals as well at https://t.co/9cBIeO8j44

https://t.co/GzQFNLmNtl *RyanPerez"
"Oh @115714, you seem to care more about getting new customers than keeping current, loyal ones by offering comparable deals. Hate to have to leave you but @sprintcare my bill going up over 30%?  Reminder: I am a CURRENT customer. #nolove | @150240 Oh! I'd like to get the chance to take a closer look into this for you & check what's going on. Can you please DM me for help? -MP"
@sprintcare The supervisor that talked to me yesterday was rude and didn’t care about my issues! Please don’t say I can’t upgrade a replacement phone anywhere but Sprint! Then say for me to go to AT&T.. | @150243 I will be more than happy to discuss your concerns.  I will contact you this morning to ensure a resolution. https://t.co/rMApsV8PQY
@115714 should be sued for saying they are within 1% of the other guys. How the hell are you within 1% of all the networks 😐 | @138730 Are you experiencing service issues? We'd like to help. -LC
Aye @115714 u fuckin suck #thatisall | @150244 Hey! What seems to be the issue? Is there anything we can do about it? - WR
"hi, i am doing the trade in for my iphones to get the $300 on the iphone x orders, i need to confirm you guys have the right IMEI and can you please give me the shipping label?@115913 @TMobileHelp | @150482 @115913 We've got your back and would love to help out, Heng. We'll be meeting you back in DM ASAP to get started. *DanKing"
"Does anybody from #tmobile devs can fix the bug in their Server/Database + client Android and Web app? Client side apps want set me as a Primary Account Holder. Callcenter support and guys from T-mobile stores can't do it during ~1year...

 @115911 @TMobileHelp @115913 | @150484 @115913 Hey there, Andrew. We want to check this out with you and help. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115911 you need to better your game and treat your customer right. Turn my phone back on NOW | @150485 I absolutely how important it is to stay connected. Let's see what's going on with your phone. Send us a DM and we can dig deeper with you on this. *ErikS
@TMobileHelp  is there an adapter that i can put a sim card into and then connect to a pc via usb | @129826 send me a DM and we can talk about this! :)  https://t.co/ezZMoc7QXB *GraceFranco
".@TMobileHelp stuck with me through 8 hours of DMs until we figured out the issue. Thanks, @115911! https://t.co/Y8QIHIKW4t | @140518 <3 We always have your back <3 #MagentaFamily always! *AmandaCross"
"@TMobileHelp is there anyway I can have someone check to see if my replacement phone has reached its final destination? | @150487 Hey there I would love to help you out with checking on that, can you please send me a DM so I can pull up your account details? :) *VickyHernandez"
"@115913 I am very disappointed. I've been a T-Mobile customer for many, many years. I have spent a lot of $$$ with you. And you are doing me wrong and treating me badly. 4 phones in 4 months. Help!! | @149177 @115913 Help is here, Devlyn. I see we've been working in DM. We'll be meeting you back there ASAP. *DanKing"
@TMobileHelp I need helped with billing please.  Thanks | @150489 Hi there! Shoot us a DM! *BritneyJ
@115714 you would rather lose a long stand customer than provide a credit? Way to come through with that customer service! | @150833 We want to turn this around. Please DM us so we can take a closer look -Maria Q
"@sprintcare had horrible customer service today, website is not working very well.  Trying to disconnect my deceased wife’s phone and stupid 800 was not trying to understand.  Wanted me to upgrade my dead wife’s phone.  I’ve got 5 months left on my son’s phone and considering ATT | @150834 Hello, we are terribly sorry for how that was handled. Were you sent a form to complete the disconnection?"
@sprintcare Tiring of the really bad service in the 34211 area compared to our friends with Verizon. If we didn't just lease a new phone we would switch...after over 15 years of loyalty! | @150837 Send us a DM we would be happy to check on the coverage in the are! -Maria Q
"Hey @sprintcare I am planning a international trip coming up! I am sure my acct has this feature, needing to speak to speak to someone regarding rates and more details on what to expect whil abroad! | @150839 Thanks for reaching out. Have you tried going https://t.co/mm3059MOEG for service rates? - WR"
"I get better reception with the candy phones than Sprint 😂 https://t.co/X9fwLrunt0 | @150840 Allow us to look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare @115714 I have spent the last 3 hours trying to help my mother get online access to her own acct. 4 chats & 3 phone call and not fixed. Fix this for her and reimburse her for her time. Ridiculous customer service. | @150843 Hello Jacquie, when she's trying to sign in is she getting any error message?"
"@sprintcare @115714 I have spent the last 3 hours trying to help my mother get online access to her own acct. 4 chats & 3 phone call and not fixed. Fix this for her and reimburse her for her time. Ridiculous customer service. | @150843 Hey Jacquie, it looks like you started another post. We want to help you there so we'll close this one and switch over to the new post."
@115714 your data is so fucking slowwwwwwww | @150847 Oh no! Since are you having problems with the data? -JM
"@TMobileHelp @115911 
I'll be joining T-Mobile in the near future, watch out y'all. | @147421 Yay! We can't wait! If you have any questions, shoot us a DM and we will be happy to help. *JoAnnaH"
"@115911 sent me a damaged #iPhoneX and then forgot to send me the return label. I get told today my conditions on returns is device can’t be damaged.  What? I better not get charged $1k for a broken device that was sent to me. #frustrated #wtf #TMobile | @150888 Let’s make sure you get the iPhone X you paid for, a non-damaged one! Thanks for the DM, I’ll meet you there! https://t.co/n6tQTx28XN *OliviaStewart"
"“All circuits Busy” Dalton Ga. Really?????

@115911 @115913 | @151330 @115913 It's super important to us that you can stay connected. Please DM us the address you're seeing this at so we can step in and help: https://t.co/cuEwtdjPOs *DanKing"
"I just ound out @115913 @115911 doesn't care about their loyal customers...all #BlackFriday2017 offers require adding a new line!!! I have 5 already, do I need to add my neighbor so I can update my phones? #Dissapointed | @151331 @115913 We absolutely love all customers. Even with the new line requirement, the BOGO will end up being an amazing deal. If these particular offers aren't the best fit for you, we'll have new offers coming from time to time. Checkout: https://t.co/38Et9rf5Dp periodically. *DanKing"
"Speeds are slow internet always trimming out but no resolution but hey u guys are on time to charge every month @sprintcare https://t.co/OZMji3iuMf | @151432 Hey there! We would like to assist you, please send us a DM so we can take a further look into your situation. -  EH https://t.co/rMApsV8PQY"
"I can't wait until my phone comes in next week so i can leave @115714 ass | @151433 Hi. We would not like to lose your business. Please, DM us to see how can we turn things around. - GS https://t.co/rMApsV8PQY"
"@115714 if I turned in my old phone and paid for the damages, why am I getting charged? I need answers | @151434 Hello there! Thanks for contacting us today. Please send us a Direct Message to further assist you. -DM"
"@115714 y’all need to fix ur whack ass service | @151435 What type of issues are you experiencing? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 I purchased the S8 6 months ago my headphone quit working 2 months ago. My husband has the Note 8 2 mths ago also deceased!! Any help would be great. Don't ask --> @134924 they don't respond 😣😣 | @151436 Hello, unfortunately samsung would have to replace the earphones."
"@115714 48min ""in line"" is garbage and you should be ashamed of your ability to execute as business.   #iPhoneX | @151437 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@115714 Who is controlling my internet? | @151438 Hi there! Are you having problems with your Data? Please, send us a DM giving us more details on what's happening in order to further assistance. - CE https://t.co/rMApsV8PQY"
So I was going to switch to @115714 @sprintcare but they told me it be a $100 down payment to ship it but $300 in store? How does that work?! | @129672 Each sales dept. sometimes offer different promotions.
"@115714 i’m getting a whole 4G coverage drop in my part of BK, whats up?? | @151440 Hey there! Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY"
"@115714 super disappointed .. we returned a phone and are still being charged for it, second time this has happened | @151441 I'd like to get the opportunity to take a closer look into this for you. Can you send me a message? I'll be more than happy to help -MP"
Fuck Verizon for real I just sat on hold over a hour where you at @115714 Verizon sucks balls | @151442 We're faster in more places. That’s faster in download and upload speeds and we have stronger signal strength in over 100 markets. - LP
"Fuck Verizon for real I just sat on hold over a hour where you at @115714 Verizon sucks balls | @151442 There are over 250 million valuable reasons to choose Sprint. You get truly unlimited data, text and calling to any mobile. There's no throttling, no metering and no overages all while on the Sprint network. - LP"
"@115913 Hi John, my brother is fighting me on staying with AT&T when I've been wanting to move over to TMob for ever. Any good black friday family plans deal for 5 to push him over edge? | @151762 @115913 We've got lots of great offers going on, Nini. You can check them all out, here: https://t.co/38Et9rf5Dp *DanKing"
"@115911 beyond annoyed with you guys this morning | @150888 Your wish is my command, I will be more than happy to reach out to you in an hour at the number you've provided! Thank-you for working with me on this to make sure it is 100% right for you! https://t.co/n6tQTx28XN *OliviaStewart"
"@TMobileHelp I've got a cell signal booster, and I've somewhat recently moved and we don't need it anymore so it's collecting dust... can/should I just bring to t-mo store? Ship back somewhere? | @151763 That's a great question.  We can certainly give you hand returning that equipment.  Send us a DM and we'll get you set up!! *JeffreyN"
"@115911 Your reps are the most untrained/confused people I have ever spoken to, they approve a line for me after 3 hours of talking & a day later decline my offer . You are surely losing out a customer now! | @151765 Hey, Rahul! We totally understand the value of transparency! Don't fret! We're here to assist! Send us a DM, and we'll take a closer look! *KellenF"
@TMobileHelp Woensdag een nieuwe AB besteld voor m’n ouders omdat oude verdwenen is. Zou gisteren geleverd worden. Nu nog steeds niets dus kijken al 2 dagen naar Veronica. Waar blijft het? 🤷‍♀️ | @151766 Hello! Thank you for reaching out to T-Mobile US and T-Force! Please send me a DM and I would be happy to help track that order https://t.co/98fTbXON7k *HeatherPeterson
@TMobileHelp please help me Samsung phone has no service for 2 years never signed up for lookout. I am a victim of larger crimes including mind rape. Think I've been hacked. Need confirmation. Please help. Suffering greatly. 12318720479 https://t.co/lXdRPqc8Em | @151767 I am sorry I did not receive your information. Let's try again https://t.co/xKtJVNqc2V *MaureenHailey
"@sprintcare can I talk to someone about setting up a payment arrangement? Thanks | @152111 Yes, may we send you a secure link to submit the payment arrangement?"
"Hey @sprintcare edgar b was so bad at customer service on your chat team that he was able to convince me that I should go to another provider. | @152113 Good morning, this is not the type of customer service we want you to experience and we'd hate to lose you as a valued Sprint family member! What's going on? I'd love to assist you. -CD"
@sprintcare I hate @115714 the worst crooked company in the world | @151439 That doesn't sound good. Please shoot us a DM with details and we will jump on it. - LP
"@sprintcare it seems like every week there is an issue. | @152115 What seems to be the issue? Please send us a Direct Message, so that we can further assist you. - JM"
".@sprintcare is there a known issue in zip 99350?  We're having issues with lack of data and cell service. Going on 3 days. Surrounding areas don't seem to be having problems. Thanks. | @152117 We'd gladly look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 are the Black Friday iPhone deals valid for current users or just new lines of service? | @152119 Which offer are you making reference to in specific? - JM
"I don't always get worked up about stuff, but when I do, it's because I'm dealing with some @115714 bullshit | @152120 What seems to be the issue? Please send us a Direct Message, so that we can further assist you. - JM"
"Fun fact learned today:  An iPhone on @115714 cannot make a call & access LTE.  So if u need maps &  someone calls, or need to find something requiring internet while on a call, u out of luck.  When I asked store when it's going to be fixed?  ""I dunno.""  How is this possible? | @152124 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
Why does @115714 not have Black Friday deals? Two years ago I got a free phone wth | @152129 We've got great deals just for you! Check them out > https://t.co/OLXF2ShjmN :D -MP
"Can I get my money back from @115714? I’ve had this phone not even a month and this service is crap. #imdone | @144154 Hello! We'd like to assist you with this inconvenience. Please, send us a DM in order to further assist you with this matter. - CE https://t.co/rMApsV8PQY"
@115714 how can I have reached the daily limit of text messages if I have an unlimited everything plan? @att @115911 @115725 is this a problem for your customers? #maketheswitch | @152132 This is concerning to us! We'd like to take a look into this for you. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
I'm trying to figure out why I don't get notifications from certain numbers in my phone & they're not blocked or anything @sprintcare | @152133 Did this begin to happen recently? Have you noticed if these numbers have something in common like the same device model or company? What type of notifications are you missing from these numbers? - JF
"@TMobileHelp  Hey, can I get a @115911 SIM Card in Mexico? | @152190 Hello there! I want to make sure we do everything can to help you get coverage where you need it!  Shoot me a DM and we will see what our options are!  https://t.co/HxATIJF0QV *KevinGray"
"The worst customer service @115911 @TMobileHelp Was guaranteed by many reps that my phone would be unlocked when arrived abroad and guess what? It's not. Follow up has been just as bad. Stuck abroad with an unusable phone, guess ""guarantee"" means nothing. Thanks a lot @115911 | @152192 Woah, that is NOT the #UncarrierExperience we want you to have! We want you to travel safely so send me a DM so I can personally look into this for you! https://t.co/yZ5k0mtFsX *SonjaKett"
"Hey, @TMobileHelp I got delivery of my new #Pixel2XL - where is the page to switch to your network and get the 50% off offer? | @152193 Ayyyy! Nice choice in phone.....just got mine hooked up as well ;-). Shoot me a DM, and I'll get you all the goods for that 50% offer! https://t.co/oIBK3mlmoz *DannyHarvey"
"Horrible. Not what i signed up for and it's been like this for a few weeks now. Just tested @115911 in Chicago, IL 60626, USA: 5.1Mbps using https://t.co/MPFSiaOZgw #opensignal #speedtest https://t.co/6TchhEUzNt | @152194 Let's check this out for you! Send us information in a PM, so we cn check this out for you. *NaeJ"
"@115911 can you see how much it will be to start service online or do you have to call or go into a store? | @152113 Hey Andrew. We'd love to have you join #TeamMagenta! You'll want to either call in or go to the store to get specific pricing, but we can certainly help you with the switch! Send us a PM if you've got any questions or would like some guidance. *BlakeT"
@115913 On day 6 and Phones still have not shipped. But my email said they would ship between 11/18-11/20. I have talked with multiple t Mobile reps. But no one seems to really care about customer service. Really expected more . I left Verizon so far what a mistake. | @152195 @115913 It's important for you to receive your device ASAP and as expected Glenn. We're committed to taking care of you and resolving this - if you could reply to the last DM we sent at your earliest convenience we'd be happy to continue assisting you. *MattLegleiter
"I used the @115911 Tuesday promo code for $5 Atom movie tix, but now I wanna change the showtime. Will I be able to use the code again if I cancelled the order and made a new one? | @152196 Oh wow! Come on over to DM, Angelina! We'll take a closer look! *KellenF"
Who has @115714 I’m about to switch from @115911 and i need to know if it’s a good idea. | @126054 Why would you do that Que? Let us know what's going on in a DM. *KaeW
@TMobileHelp tell ur engineers that system updates should be done overnight not during the day. Been waiting 4ever in this store | @152650 We value your time! Send us over a DM so we can dive into this update! https://t.co/Qz0L1xpZB7 *MikePerez
"Hey, @115911, why do customers of 12 YEARS like my family have to chg phone #s for the current @797 deal??  Do the newbies you're after w/this promo have to do the same?? Not. Happy. #loyalty | @152651 Maria, we definitely don't encourage you to change your number for this deal! While it does require an additional line, that cost is significantly lower than the device cost! Send us a DM if you have any questions! *KittyG"
"@TMobileHelp I need a little help with the T-Mobile switch site. We are being charged an early termination fee and for the phones to switch over to you guys- do you guys cover the cost of both to switch? | @152652 We'd love to go over things, Brittany! Send me over a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 super happy and grateful. It took me less then 5 mins to port a number and activate my Apple Watch on @115911. ( sadly the phone went dead - any cool Black Friday discounts) | @152653 @115913 We've got lots of sweet deals going on right now, Joe. Check them out, here: https://t.co/38Et9rf5Dp *DanKing"
"I’m w @ATT but a free agent. They’re giving me the run around red-tape to upgrade iPhones. Going to @115911 now. Might be #TeamMagenta soon @115913 | @152655 @115913 We've got an extra spot just for you on the Magenta Squad, Carson. DM us anytime if we can help with the switch: https://t.co/cuEwtd2epS *DanKing"
"@115913 you just lost 6 lines and a loyalist b/c your team submitted me for JOD when I specifically added two lines for he BOGO deal #shady just like dumb and dumber #magentasucks | @152657 @115913 We most definitely don't want to see you go, Jason. We'd love to check this out with you and find out what happened. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"I wish @115911 would give me a Black Friday discount on my bill 😪 | @152660 Why don't we take a look at your account and see if there's anything we can do to help? DM us, Vidal. *JoanO"
"@115913 I have been very disappointed with your company's willingness to resolve my phone issue. I talked with and DM t mobile help till I am very disappointed.No phones But hey y'all have my money for six days now. | @152195 @115913 It's critical that we get a final resolution for you Glenn - I just sent you a DM so we can continue working on this, and look forward to hearing back from you soon. *MattLegleiter"
@115911 advertises great coverage in Namibia but no cellular partners. False advertising! | @152662 We wouldn't intentionally mislead on the coverage in the area. Let's get more insight on your experience. Send us a DM so we can discuss further. *KeithM
"@115913 the wait at your fort lee store is taking FOREVER | @152664 @115913 Your patience is much appreciated, Lauren. DM us anytime if we can be of help today: https://t.co/cuEwtd2epS *DanKing"
"Just tried to JUMP to the iPhone 8, but only to find out that T-Mobiles servers are down on Black Friday..... @115911 @115913 | @152665 @115913 We want your upgrade experience to be an enjoyable one. DM us so we can take a look and help: https://t.co/cuEwtd2epS *DanKing"
"I had to get back on Twitter to say how angry I am with @115714. Their service is wack, customer service is wack, the phones keep messing up, and they just want to steal my money😠 Definitely going back to @115911 now!!! | @152666 We're more than happy to have you back with us, Liz. If you have any questions, let us know. *NaeJ"
"@sprintcare why is my bill so high but my service SUCKS all the time??! | @152773 Hey there! Let's work together to get this fixed. What type of issues are you having with the service? How long has the issue been happening? About your bill, you can view current and past bills details at https://t.co/0qT1rLBLtN : sign in and click on View my bill. - AP"
Save yourself some trouble and money. Don't use @115714 as a carrier! #Sprint is the worst. Go somewhere else! | @152774 This sounds concerning. Are you having issues with your bill or service? Please let us know what is going on to give you a hand. - JF
"@115726 @115725 @115990 @9255 @115714 . Sprint shouldn't be hard to pick off current Verizon customers.  With they way they treat current customers | @152776 Now is a great time to join our family here at Sprint. We would love to have you onboard. To learn about the amazing deals we have available for our customers, please visit: https://t.co/0qT1rLBLtN . - JF"
"@116447@ sprint                                    Soy clienta de la cual estoy muy descontenta,presento muchos problemas con mi cuenta telefónica y he ido en reiteradas ocaciones a los centros donde radican,nadie me ayuda y siento engañada y no la recomendaría a nadie. | @152777 Nos disculpamos por los problemas que ha experimentado. DM US su número de teléfono para que el equipo @116447 pueda investigar sus preocupaciones."
Have I ever mentioned @115714 is so ass???????? | @152778 Hey! Hope you’re doing well today. What's making you feel this way about us? How can we help? - AP
@115714 I keep getting error when I try to signup for my free Hulu | @150239 What type of error message are you receiving? Did you receive the activation SMS? Please let us know more details so we can further assist. - AP
@115714 I PAID MY BILL TODAY AND MY SERVICE IS STILL OFF WTF HELP | @152781 Let's verify what is going on and make this right. Please send us a DM with additional information to give you a hand. - JF
"@115714 your service is some shit | @152783 Hello, hope your doing great today! This type of comments are worrying to us. Please send us a DM with more details on what's happening that makes you feel this way. We'll be waiting for you in order to further assist you. - CE https://t.co/rMApsV8PQY"
"@sprintcare why can't I activate the @115940 offer? I've been trying for the past week to get it to work | @152785 Please send us a DM with additional details like what error you are receiving, if any, when you try to activate this service on your device. - JF"
"@115714 @sprintcare why do you have the rudest customer service agents?? I just want to switch my plan to a better one for me and my family... | @152789 This is quite upsetting to hear, we strive to provide the best customer service and to hear that you received less than the best is unacceptable. DM us to further talk about the plan change! -Maria Q"
So @115911 is just gonna go ahead and add features to your account that you didn't ask for and then charge you for it. Screw you | @153164 Hey Derian. Can we get some more details? We only want you paying for what you have. Send us a DM and we'll chat. *ErikS
"@TMobileHelp New customer trying to sign up. I got a lot of errors during my order today and now stuck trying to esign with this error. Can't chat because I don't have a login. https://t.co/VsDNnUlH89 | @153165 Oh no!! Send me a DM, let's figure this out! *TiannahReagor"
"@115911 please improve LTE or 4G in Rockwall, TX. Been 3 years and no reception by the restaurants & hotels by harbor | @153166 We always want you to expect a great signal, Rubedo. Let's verify what's going on with your coverage and how your device pairs. Send us a DM so we can assist. *KeithM"
"@115913 @115911 @TMobileHelp Why do you make it so difficult to redeem my rebate? Just received a card with $0. Not very uncarrier-like. More like every other carrier. In addition to how difficult you make it I just got hung up on by your customer serice. #help | @153167 @115913 Help is here, Chris. We want to make sure you receive all promos you qualify for. Please DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"@115913 Why are your systems down on Black Friday? Bummer! 😞 #TMobile #BlackFriday2017 | @153168 @115913 Hey there, Andrew. We want to check this out with you and help. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp @115911 is there any information on the new 4G LTE Signal Booster Duo that is reportedly becoming available? | @153169 Yes! Check out some info here https://t.co/ymdaZgxMMF and let send me a DM so we can go over things further! https://t.co/Qz0L1xpZB7 *MikePerez
"@115913 your a cool cat but your customer service sucked today. I’m out! 7 years down the drain! #iosupdatevictim | @153170 @115913 We strive for world class customer service and absolutely don't want you to go, Shaun. Please DM us what happened so we can turn this around for you: https://t.co/cuEwtd2epS *DanKing"
@115911 I have questions can I message u | @153171 Absolutely! Just send us a DM here Yasmeen. *KaeW
"Well @115911 offers to help but just sends me the same canned dm response - @sprintcare was promising but sounds like someone gave me misinformation - @ATT you still offer lease buyouts? | @129672 I see we're still working in DM, and I'll meet you back there! :) https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911   Hey!!!!!

Fix your Systems now!!!!  No excuse.  Black Friday happens every year & you can’t process store payments?  Inexcusable. | @153172 Throughout all of the excitement, we want you to rely on our system. Let's make sure you're good to go on that payment. Send us a DM so we can assist. *KeithM"
"@115714 I wish the worst upon you and your company | @153503 Hey! This type of comments are worrying to us, could you send us a DM in order to verify what's happening? we want to know more details about what makes you feel this way. - CE"
"Hey @sprintcare @115714 I’ve been a customer with you guys for years and never had an issue. But on 10/27 i order my Belkin Qi Wireless Charging Pad and its already about to a month and i still haven’t gotten it. Is there anything you guys can do?? I think it’s been forever.. TY | @153504 We'd like to take a look at the situation, Please send us a Direct Message, so that we can further assist you. -PC"
@115714 hiiiii can someone competent from customer service please call me since i spent an hour & a half on the phone and got nowhere & i just want an iphone x | @153506 We will be happy to reach out. Can you DM us your phone number please? Thank you.
"Beyond irritated at both @115714 and @115858. Ordered my iPhone 10 over two weeks ago, still nothing. Call the store, the only thing they say is “it’s back ordered and we don’t know when it’ll be here.” | @153507 Did you place order online or though the store? If it was online, you can check the status of your order going to https://t.co/RDgqxv7W9w , if it was through the store, they'll contact you as soon as they have it on stock. -PC"
🗣 @115714 service is the worst | @153508 Hey! Hope you’re doing well today. What's making you feel this way about us? - AP
"Why do I pay for device protection when @115714 repair centers don't carry basic parts? Mailing a phone for a camera lens cover is unacceptable. @sprintcare | @153509 Hey there. Please shoot us a direct message, so we can further assist you. - LP"
@115714 y’all letting me down 😢 my service sucks!! | @153511 Hey! What's going on with the services? Please let us know to assist. - EG
I’m tired of paying $130 a month on this one phone bill..... @115714 y’all need to fix this !!! | @153512 We want to get this turned around for you.  Please DM your contact info so we can get started .
"@sprintcare Hallp! Just upgraded phone but it’s going to old address. Need to intercept order ASAP and redirect to new place. Order: oy-biso-845313581 | @153513 This is concerning to us! We'd like to further assist u. You can contact our Order Support Dpt. here: 866-203-1816 Monday - Sunday: 8:00 AM - 8:00 PM & via Chat: 24x7: https://t.co/nNBLlarzoP . Please remove your personal information from the tweet, for security purposes. -AG"
@115714 How do I have LTE but can't load anytyhing? Please lmk.. wasting my money and shitty was service constantly #ImSwitching #NeverHaveService #LTEforwhat | @153514 Oh no! Since when are you having network issues? -JM
"STOP PUTTING FOREIGNERS WITH STRONG ACCENTS AS CUSTOMER SERVICE REPS! I GET TIRED OF SAYING ""HUH HUH WHAT DID YOU SAY?"" LIKE, GET IT TOGETHER... I just hung up in they face. @115714 | @153515 We apologize for any inconvenience. We will have an analyst reach out to discuss any issues. Thank you."
@TMobileHelp So why does it sometimes take around 24 hours to deliver voicemail notifications? | @153554 Those should appear much sooner! Send us a DM and let's get on finding the fix; T-Force is with you! https://t.co/dPHUAru2pc *MikeVance
"@115911 better take some money off my next bill cause i’m not about to keep paying for something that keeps glitching & messing up😒 @115858 | @153555 Natasha, if you're having trouble with your device lets see what your options are to get you into a new one. DM us here. *KaeW"
@115911 y'all service suck and u treat customers horrible! | @153556 Your concerns are ours. Let's make sure we've heard about your experience so we can make sure we turn things around. This isn't the idea we want you to have. Send us a DM so we can assist. *KeithM
"@115913 is it ok for you
 (T-Mobile) to had an offer that if you buy a note 8 you get a tablet 
And I went to store and pay 520$ for the phone beacuse I'm a first time buyer(credit) and the employer say's that I had to pay for the tablet too 

Its'nt that false advertisement? | @153557 @115913 We'd love to check out this offer with you, Shaquille. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115911 Your Business Care told me @1647 Note 5 unlocked doesn't have Tmo's LTE bands. The phone's specs says it does, just like Tmo's version. And, they say Tmo doesn't support @1647 Note 5.  Would you clarify this for me? | @153558 Hi Iwan. We'll need to gather a few additional details. Please DM us. *GiselleM"
Hey @115911 you mind telling me what the hell is up with your service lately? | @153560 What's going on with your connection? We're here for you and want to ensure you have the fastest speeds and best signal possible. DM us here so we can help out. *BlakeT
"This fixed it. 

https://t.co/rmo5q6PHUe https://t.co/kDdQPseZDU | @148392 Hey friend! I just responded to your DM, I'll see you back there for resolution! https://t.co/E37bpdWEut *StephanieTowers"
@115911 Good morning! Can the BOGO offer be combined with the $300 trade-in offer? Example: Trade in an iPhone 6 ($300 trade-in offer) to buy two iPhone 8 Plus and an iPhone 8 (BOGO offer) | @153561 Hey Danny! The $300 trade in offer is not combinable with any other offers. Shoot us a DM if you have any questions!! *KittyG
@TMobileHelp what's up with LTE not working in Oxnard? Another tower down? | @153562 Hey Robert! I'm sorry to hear you're having connection issues with LTE! I'd be happy to look further into this for you! Could you send me a DM so we can investigate further! Thanks! #TeamMagenta *Matthew Harrison
@TMobileHelp @115913 when T-Mobile staff hangs up on you instead of helping you. 🙄🙄 | @153563 @115913 That doesn't sound right. We want to make sure you're taken care of. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp 17+ yrs customers and one more line needs a phone update, (phone is not working) so are you going to help and how will you do? @115913 17yrs (5 lines) we are not your normal customers!! I need an iPhone 7s or 8s so an update on one line...what can you do for us? | @153564 @115913 17 years is incredible, Alija. We'd be happy to go over upgrade options with you. Send a DM our way to get started: https://t.co/cuEwtd2epS *DanKing"
"@115913 Not sure why I can't #BOGO the #S8. Seems I've been with @115911 too long to get a good deal? | @153972 @115913 Our awesome BOGO deals are available for our loyal customers as well when adding a line to a applicable plan. Check out the details, here: https://t.co/38Et9rf5Dp *DanKing"
"Switching to @115714 for the new IPhone X since @115911 wants too much down for financing | @153973 We wouldn't want to see you go, Saddiq. I understand you're looking to save ahead. Down payments are based on qualifying for the lowest but, it'll keep monthly payments low if higher. DM us if you have questions so we can discuss options. *KeithM"
"@125607 @115911 - Your new Update is such a shit that i have no words to describe its performance. It has made my work n life so slow and my mobile wasnt ever so much dull before.
Fix it asap please, else i ll hav 2 opt out. | @153974 We absolutely want to assist and make sure you've got a fully functional system on your device, Ashutosh. Send us a DM so we can figure things out together. *KeithM"
"@115911 can you alert when the pos system is back up in ga? | @153977 Chris, we certainly want you to rely on the service and we're here to figure out what's going on. Send us a DM with more details about your experience so we can work together. *KeithM"
"Been at @115911 for 15 years never had a problem,thanks for being reliable. Will definitely be switching my internet, however. Never experienced this kind of incompetency or just general fucking rudeness in my life. @117735 Work on your home service as well as customer service | @153978 Hey Joe! This is definitely not what we like to hear from our customers at all. Can we get some more details on your experience? DM us. We're here for you. *ErikS"
"@115913 Please open up the BOGO deal to ALL accounts, including grandfathered ones. We've been with your company longer than the newer accounts. | @153979 @115913 The great new BOGO offer is available for existing customers as well when you add a line to a compatible plan: https://t.co/38Et9rf5Dp *DanKing"
@115714 just pulled the BIGGEST scam of the century on my disabled mother!!! I don’t even want to IMAGINE how much my attorneys fees are going to cost 😰 Happy Holidays to me I guess. | @154071 Hi there. What seems to be the issue? Send us a DM to be further assisted. - JM
"Beware of @115714 who says your activation fees will be waived when they actually charge and come up with a stupid reason as to why they are correct | @154073 Oftentimes, online upgrades waive the fee. What is your situation? Send us a DM to further assist. - JM"
"Why has it been 3 months and @115714 still hasn't given me my refund on the iPhone 8.. which I never got!!! | @154074 Thank you for reaching out to us here. We'd like to assist, but we'll need some account information. Please send us a Direct Message, so that we can further assist you. -S M"
Apparently #Sprint service cant handle black friday my phone will barley make a fucking call today | @154075 We'll be happy to look into it for you. Please send us a DM for further assistance. -R.S. https://t.co/rMApsV8PQY
@116447 Very dissapointed with iphone forever plan and not being disclosed all the additional fees and restrictions. I’m sure I’m not alone in this #expectmorefromsprint | @154079 Please follow and DM your contact #. Team @116447 will reach out to help. https://t.co/U4DQBNPGVa
@115714 wassup wit y'all service today bro 😒 | @154080 What type of issues are you experiencing? We'd like to help. -LC
"12 channels, WOW!! Bye Charter @115955!! Now to dump @115714!! https://t.co/zDoJF2CfOY | @154081 Hey, thanks for stopping by. What's up with the dumping? Let's talk! - JM"
This my last week with @115714 it’s been nice but I’m leaving y’all. | @154082 You as a Sprint family member are important to us and we definitely do not want to see you leave! What's going on? DM us to resolve this! -Maria Q
"@115913 @115911 where are the phone deals for us loyal customers who don't need a new line? #TMobile #BlackFriday @115725 @ATT and @115714 all have good deals for me. | @154441 @115913 You can check out all the sweet deals we have going on, here: https://t.co/38Et9rf5Dp including up to $300 off an iPhone X with approved trade-in. *DanKing"
"@TMobileHelp @115911  Hello! I was looking forward to claim the Pixel rebate offer but the store I visited says it has expired but your website says something else. I want to switch to T-Mobile and make the most of it. Any kind of help appreciated. | @154442 Woooohooo! We are excited to see you join the #magentaside We've got your back 100%, shoot me a DM so I can help! https://t.co/RpP6DJRBrH *MarvaBiggar"
"Fuck off @115911 & @115858 making my iPhone glitch & freeze IM NOT BUYING A NEW ONE U BREAK THIS ONE AND IM OUT! | @154443 Wind, we realize how important it is to have a working device. Please DM us. We'll check it out. *GiselleM"
"Hey @115911 and @115913 great cell service but horrible people in the stores. Just got my bill and found out everything I was told was a lie. #notgoodbusiness | @154445 @115913 We're all about making sure you're being charged correctly, Anthony. Please DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
@115911 why can't I #upgrade my kids phones without paying for them in full today? No financing? | @154446 Hey Ray! You absolutely have the option to pay all up front toward your device upgrade. Send us a DM and let us know what issue you're running into. *KeithM
"It’s been fun @115911 @115913 your are a great company but it’s time to say good bye. With my military discount @115725 is about the same price for my family not to mention they don’t make you add a line every time you want a deal on a phone. | @154447 @115913 We're all about making sure you're getting the best deal. We don't want to see you go, Jonathan. Please DM us and we'll make sure you're on the absolute best plan for you: https://t.co/cuEwtd2epS *DanKing"
@115913 TMobile has awful customer service. They really don't care about there customers once they get your money. | @152195 @115913 We are always here for you Glenn. You can send a DM back my way if you have any questions I may assist with. *AlexGill
"Hey @115911, who do I talk to about an insanely terrible retail experience and compensation for incompetence on your part? I'm beyond livid and demand an answer. | @154448 John, we're absolutely here to assist and turn this experience around. Send us a DM with the details. *KittyG"
@115911 hey guys.about 2 wks ago there was a fire that caused the whole island to lose coverage all day. am i getting discounted 4 that Day | @154449 Please tell us more info in a DM so we can get this looked at you. *NaeJ
"my phone doesn't work and it's annoying af!!! fuck @115911 dumbass @TMobileHelp!!! unlock my shit | @154450 This isn’t the experience we want you to have, but the good news is that I’m a #Techexpert! So send me a DM so I can look into this for you and work with you towards a resolution to your problem https://t.co/OPQr0EYSsq *MichaelLabao"
@115911 why is your network so slow today at the store location.  Been trying to upgrade my phones and there systems keep freezing up. Been waiting here for over 20 min now. | @154451 Definitely get the need to be in and out with this purchase. Shoot me a DM. so I can get some more details and help get this pushed along. *JPL
"@115913 Hi John! I have Sprint... why should I switch to T-Mobile? #スプリント #Tモバイル | @154452 @115913 We'd love to welcome you to the Magenta Side, Angela. There's so many reasons why being a T-Mobile customer is the way to go. Check out: https://t.co/cCRIl0Fcnu *DanKing"
"@115913 @115911 at the Oak Harbor WA. store. Only two employees. Customers have no place to sit other than the floor.....and the door doesn't stay closed. Needs some help here. https://t.co/oYOBkBcjMb | @154453 @115913 Hey there, Forrest. We'd be happy to help out. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115714 what's up with your service past 3 days it sucks! Always losing signal smh | @154778 We'd like to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Black Friday shoppers don’t buy into @115714 “deals” their service is horrible!! | @154782 Hi there! Seems like you've had a negative experience. We'd love the chance to turn your experience around and look at any options we have to make you happy! Can you DM us so that we can take a closer look? -S M
Was at Warriors-Thunder NBA game in OKC last Wednesday night.  I️ can’t get @115714 network the entire game.  Guy next to me with AT&T is on-line the entire game.  Come on @116447 ....Help! Make it easier to be an sprint customer.  Need better network. | @154784 Please send us a DM with the trouble location; detailing any network concerns. Team @116447 will review and reach out. https://t.co/qM3hO84BCO
Was at Warriors-Thunder NBA game in OKC last Wednesday night.  I️ can’t get @115714 network the entire game.  Guy next to me with AT&T is on-line the entire game.  Come on @116447 ....Help! Make it easier to be an sprint customer.  Need better network. | @154784 Please send us a DM with the trouble location; detailing any network concerns. Team @116447 will review and reach out.
"I think I'm done with @115714 when my lease is up. Idk how my best friend keeps putting up with their lies. | @154785 Hi there! Your business is important for us, and we don't want to see you going anywhere! Please send us a DM so we can better assist you! -S M"
Yo son I put that on life. I HATE YOUR SERVICE @115714 | @154786 (2/2) What makes you feel this way about us? Are you having any issues? - WR
Yo son I put that on life. I HATE YOUR SERVICE @115714 | @154786 (1/2) Hello there! This is not the feedback we would like to hear. - WR
@115714 store in Bowie always so fucking unorganized | @154789 Hey! This isn't the way we want you to feel! Is there anything we can do? - WR
@sprintcare feeling a little disenchanted my bill has never been this high! Can someone help me with this or I need to switch carriers... | @154790 We would be happy to help. We will have an analyst contact you shortly to discuss your concerns. Thank you for your patience.
"Hey @115714, why is your customer service easily the absolute worst? I’d love some answers. | @154791 We do not want anything related to our company being viewed as the worst. What can we do to assist?"
@TMobileHelp it seems like UPS lost my iPhone upgrade and everyone at the Tmobile website/chat is giving a conflicting answer. Need help. | @140111 That's heartbreaking to hear that your phone got lost during the shipping! I want to make sure that you're getting your phone! Send me a DM so we can look into our options for you. :) *SultanGardezy
"Well @115911, @115913, it's been real, but I can't take the complete lack of data in dt #Seattle anymore. Can you hear me now, @115725? | @154844 @115913 We're all about making sure you're getting the best service available, Dylan. Please DM us what you're seeing and where exactly. We want to help: https://t.co/cuEwtd2epS *DanKing"
"@115911 @TMobileHelp seems like your POS in Harrisburg PA is down. Any idea when it will be back up? Drove all the way for nothing. | @154845 There's not much worse than a wasted trip! I'm here for you and will help you out, no worries. Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
"@115911 y'all really playing rn ?! Y'all took an extra 20$ out my account and smooth act like I didn't notice and got me jumping through all these hoops for my money. I'm bout to pull up on y'all in a min. | @154846 Let's check out what what happened there, DM us. *JoanO"
"@115913 Hey buddy, can't buy Note 8's. Your system is down and people have been waiting two hours. | @154847 @115913 We've got your back and would love to help out. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"OMG! @115911 the Bogo deal is such a hassel. My wife and I are trying to buy one phone and get one free but now we have to add another line to our plan? This is outrageous! Very disappointed @115911 | @154848 Hdy Syed, let's take a look at your account to get you the deals! Send us a DM so we can help :) *KittyG"
". @115911 is the worst service | @154849 That's not how we want you to fell, Alexiis. DM us, tell us what's going on. *JoanO"
"@115913 I been a tmobile loyal customer for 10 years was promised 50% off my pixel xl  and i have not gotten a response.  Any help would be much appreciated. | @154851 @115913 Hello Robert! That Pixel offer was amazing and I'd love to work with you to get your rebate sorted out. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 if I switch to T mobile and trade my phone will you guys pay off my sprint contract? | @154852 @115913 Sounds like our Carrier Freedom Reimbursement program would be right up your alley, Jack. Check out all the details, here: https://t.co/eHNZ49126v *DanKing"
"@TMobileHelp Your computers are down. We’ve been at the 34731 store for over 2 hours. Employees are trying. Come on! | @154853 Uh oh! That's not what I like to hear! Shoot me a DM, and I'll try to work some magic for you!! https://t.co/oIBK3mlmoz
Don't worry, you're in good hands with me!! *DannyHarvey"
@115911 do you have any Bogo offers that don’t require me adding a new line? @115913 | @154855 @115913 The BOGO offers currently being offered would require a new line to be added. You can keep track of the offers we're running by checking out: https://t.co/38Et9rf5Dp periodically. *DanKing
"Kinda Disappointed with @115911 not honoring the price quoted in the store...""I'm sorry"" is not the same as fixing.  One more call to fix and then I'm switching companies if not fixed permently | @154857 Hi Tom, what's going on? DM us, I'm sure we can work out whatever's happening there. *JoanO"
@TMobileHelp does the 55 and over plan offer netflix with the deal ? https://t.co/LV1BPnraYe | @154858 Great question! The Netflix On Us offer would not currently be available for the 55+ plan. DM me for more info! :) https://t.co/86MicZnF9C *WarrenCamp
"So I've been screaming mad love @115911 ...but I'm in Marianna Fl my h/twn w no service like anywhere. ) : | @154859 I need my phone to work no matter where I go, so I can understand that you feel the same way. Shoot me a DM. so I can check into this and assist with getting you up and running. *JPL"
"@115913 what is your typical time frame to reply to my email? | @154860 @115913 Hey there, Derek. We're here for you and would love to help out as well. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp @125652 I have the 4G LTE CellSpot. Can I trade it in and upgrade to the v2 version (see: https://t.co/t4EQwvRRIy)? | @155232 @125652 Hey there, Nathan. We'd be happy to discuss in-home coverage options with you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Apparently it's not a great day to call #CustomerService ? Perhaps I should rethink my carrier! 
#GetItTOGETHER #EpicFail https://t.co/JTOiV9DTY4 | @155233 Hey there!! We would love to help out here in T-Force. Here at the Uncarrier, we have lots of ways for you to receive support. Send me a DM here: https://t.co/QIHNBDHoV8, so I can help out. :) *LaurenWalker"
"@115911 Hi, I have 2 lines for $100 (w/3rd free line), can i take advantage of the BOGO iPhone deal? | @155236 Hey Sam! Are you on our #TMobileONE plan? DM us here and we'll look into your account and discuss your eligibility with you. *BlakeT"
"I’m starting to think switching to @115911 was a bad idea. #NoBarsForDays 🙄 | @155237 Let's make sure you're able to check your FFL stats, Nevin! Send us a DM and we can make sure you have the best speeds! 🙏 *TarynS"
"@TMobileHelp I need help! Check your DM! | @155238 Hi! Oh no, I am sorry to hear that your screen to your iPhone is broken. Let me review your account and see what we can do for you. *ShirleyF"
I really wish I could have went to @115911 today.. urgh now I have to wait to get a new phone | @155239 What's going on? Anything we can help with?? :) *KittyG
"Different customer experience and unfair treatment for individual customers. Evryone should be treated equal as customer. @TMobileHelp @115911 @139105 | @155240 We love all of our customers! I'd love to see what's going on and turn this around, so send me a DM https://t.co/so3NREySxr, and we can get started. *ChrisScott"
@TMobileHelp My wife is still angry at the manager of a store in 60423 for treating her so rudely a few days ago. Where can I report him? | @155241 We care about your experiences and would love to address this. Send me a DM. https://t.co/cbaCC4vqgh *MichelleWalker
@TMobileHelp My wife is still angry at the manager of a store in 60423 for treating her so rudely a few days ago. Where can I report him? | @155241 Was it the store on La Grange RD in IL?
"So after several horrible issues with @115911, such as a tech rep basically telling me to suck it up and deal with it, CSR’s not following through with what they say, increasingly slower data speeds( my original complaint for over a month)   I will be leaving them #DONE | @155242 Whoa Eli, that's totally not the experience we strive to provide and we want to turn this around asap!! Send us a DM with the details! *KittyG"
"@115911 You guys overcharged me $700 but won't credit me because I didn't spot the billing issue!! Crap service! | @155243 We believe in being transparent and forthcoming with all our customers, Gary. Let us take a look at that bill and check what's going on, DM us. *JoanO"
"@115911 can't get any reception in Rio de Janeiro whatsoever | @155244 Hey, there! We want you to have optimum data while abroad! Send us a DM, and we'll assist! *KellenF"
@TMobileHelp is the current T-Mobile network issues nationwide? I’m located in Indiana and have not had service for hours. | @155246 Everything is looking good on our end! Send us a DM so we can see what it's going to take to get you back connected! https://t.co/Qz0L1xpZB7 *MikePerez
"@115913 yeeeerrrpppp!!!! why y'all don't take my cracked phone 🤔I can't even trucks what I'm talking | @155247 @115913 We want you to have a working phone, Maliik. DM us and we'll check out potential replacement options with you: https://t.co/cuEwtd2epS *DanKing"
"@115911 talked to customer support for 45min because of a known cc issue. Been 5 week time for a banner | @155248 What's going on, Lawrence? We're here for you and absolutely understand that your time is valuable. DM us here so we can help out. *BlakeT"
@TMobileHelp hey guys! I’m struggling with indoor signal! | @155250 We want you to have the connection you deserve! Send me a DM so we can dive into this! https://t.co/Qz0L1xpZB7 *MikePerez
@TMobileHelp  Sent a DM about activating new SIM card | @155251 Shoot us a DM to get started! *BritneyJ
"@115911 why do I need signal booster when your tower right behind my house works great. | @155252 Hey, Amir! We only want optimum data speed for you at ALL times! Send us a DM, and we'll analyze the area! *KellenF"
"@115714 I ordered my iPhone X last week on Monday the 13th & the manager at the retail location I ordered from asserted that it would be here before thanksgiving, and now they said it will be unavailable until December due to “back ordering” why is there a shortage ? | @155337 Apple is still working on fulfilling orders."
@115714 I will be a customer of yours next week can’t wait 😁😁 | @155339 That'd be awesome! We would love for you to join our family. Feel free to ask if you have any questions for us. :) - WR
"Miss the whole first half of the game because of @115714 trash ass network...only network where you can have all the LTE & the streaming still moving slow, freezing & crashing https://t.co/gMjX5gfJHm | @155340 Hey there! Thank you for reaching out to us. Sorry to here that. Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -SH"
@116447 @sprintcare order the iPhone 7 128gb on 11/22 no option to pick up at store paid $10 for overnight and still no phone...Really | @155341 We would love to help. Have you checked your order status at https://t.co/1Q02mUdRjj yet? Please DM us so we can help look into it for you. Team @116447 https://t.co/Mc4AkXi5oL
"@115714 SERIOUSLY, hire a staff that can actually make a functioning website! | @155345 How can we help you? -JM"
"@115714 @155347  when the U11 gonna be back in stock? My M9 isn't acting right and keeping a charge. | @155346 Hi, there. Have you tried https://t.co/y5KU4cSsLx? You can use the chat bubble to speak to a sales assistance. - JM"
@115714 y’all suck and your website keeps crashing fix it omg | @155348 What is the error message that you are receiving? We'd like to help. -LC
WHY IS MY PHONE SO SLOW BRA @115714 | @155349 Hey! We'll be happy to look into it for you. Please send us a DM to provide you with further assistance. -R.S. https://t.co/rMApsV8PQY
"Dear @115714 @sprintcare I've been with you too long for the run around that I'm getting. Clearly it's time to rethink carriers. | @155352 Hi! That's not how we want you to feel with us. Please, DM us with some details about what's happening. - GS https://t.co/rMApsV8PQY"
"3rd @115714 rep so far. @ 26.32 minutes just for the 3rd rep. #JustWantToUpdrade Sprint is not honoring this advertisement ... 16 yr customer. https://t.co/z0msYrsQV4 | @155353 Hey there! Please send us a DM, so that we can further assist you. - LP"
"@116447 Help please call me ASAP | @155354 Hello, we will reach out shortly. Thank you. Team @116447"
@sprintcare @116447 Sprint thank you for reaching out so promptly and showing you do care when your customers reach out. Eric was most helpful and I appreciate him listening and finding a resolution for a longtime loyal customer. | @154079 @116447 Great to hear! Thank you for the positive feedback and for being a longtime customer! Team @116447
"@115714 service sucks in NM, but when I come to Texas (home of sprint) it sucks even worse. I haven’t been able to do anything unless on WiFi | @155357 When did you start having this issues? Does it happen at just one location or more? What is it showing on the signal bar? -PC"
"Great promos for thanksgiving @115911 , if only your store systems work.  Super long lines then telling customers to come back once systems are back. WOW! Do something. | @155646 We're doing all we can to assist customers in a speedy and convenient process. Let's see what's going on so we can make things smooth for you. Send us a DM so we can assist. *KeithM"
@139703  I have been in the TMobile store at 18008 MATENY RD. 45 minutes per customer. Sprint store is nearby. Are they having same issues? Only one way to tell. | @155647 @139703 I want to ensure that you are taken care of. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"The customer service I’ve had with @115911 these past few weeks is such a joke. 3 weeks after ordering a new phone, a refurbished phone showed up at the completely wrong address today. | @155648 I don't blame you for feeling that way if your order was not delivered as expected. Please let us get this fixed for you. Send us a DM, right away. *JPL"
How is T-Mobile telling me I owe them $241 when I'm only behind one bill? @115911 why is my bill up every month? | @155649 I'd be just as alarmed if there seems to be extra charges. Bill consistency is what we're all about. Send us a DM so we can review. *KeithM
"@TMobileHelp I'm looking into changing phones but the new model has a smaller sim card size than my current phone. From what I've seen I'm not sure if I'd need to pay for a new sim card seeing as I want to keep my current number and plan. | @155650 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@115913 Hi my name is Dorothy Luc I’m currently on the phone with a rep not sure about her name and I️ can’t ask her for a name now because I’ve been on hold for the past 30 min no one come back on the since for the entire 30 min is that the way it is. | @155651 @115913 Hey there, Dorothy. We're here for you and would be happy to help as well. DM us anytime: https://t.co/cuEwtd2epS *DanKing"
"@115911 why is it taking me longer to buy a phone than it takes to buy a car. | @155653 Aw man! Craig, your time is valuable and we truly understand that. DM us here so we can help you get your phone. *BlakeT"
@TMobileHelp Went to buy a new phone at your Rehoboth Beach DE store but cashiers were down. When will they be working again? | @155654 We want you to be able to upgrade when you want! Shoot us a DM so we can take a closer look with you. https://t.co/5WTbYMDfLD *JordanNeuhauser
"@115911  
           The store in Austin  is selling mobile accessories in a most unethical way.They just say accessories are free of charge then add it to the monthly payment plan. Is this the way T-Mobile does business with the customers? | @155656 Let's take a closer look at this, send us a DM so we can chat! *KittyG"
"@115911 sucks. I am so over their tricks, hoops, lies & bad customer service. My business is no longer theirs. ✌👑 | @155657 Oh no! What makes you say that? DM us here with some details so we can turn this around and make things right. We're here for you! *BlakeT"
@TMobileHelp Need help with $300 iPhone trade in. Try calling in and no one can tell me the status or when they schedule call backs no one follows up.  Getting transferred backig forth between Customwr Care and Rebates. | @124524 Yikes! This isn't what I want to hear! Send me a DM so we can check it out and get you some answers. https://t.co/cbaCC4dPoJ *MichelleWalker
"I'm sorry but @115911 is no good in SoCal. Especially in doors like grocery store or gym. Goes to no service & LTE is useless. Have to completely disable LTE on iPhone in order to have some working service. #horrible #leavingsoon @119943 take me back! I'm sorry I left you | @155658 Let's make sure you're able to listen to your music while in the gym, Beto! Let us know where this is happening through DM, and we can make sure you have the best speeds! 😘 *TarynS"
"@TMobileHelp texts won’t go through, data not working, can’t run credit cards on busiest day of the year. Allen, TX HELP!!!!!!! | @155659 Oh no!  Let's dive in here and figure this out!  Can you DM me? - https://t.co/Llbz2sQI37 *JohnKuhn"
"Happy #BlackFriday T-Mobile. @115911 screwed up my big order and refuses to take responsibility. CANCEL. | @155660 That is not they type of experience we want you to have and if an error was made we will absolutely own it. Please DM us, so we can help. *JPL"
"@115714 HOLD MY NUTS YA SERVICE SUCK | @155982 Hey! We would like to take a look into that matter. Please follow us at @sprintcare and send us a DM, with more details of your concern, so we can further assist you. -DG"
@115714 has the worst costumer service and the  worst cellular service ever. | @155983 This is concerning to us. We want to further assist you. What makes you feel in that way? Please send us a Direct Message in order to take a look into this. -AG
@116447 was just on the phone with sprint and the customer service needs alot of improving. Was transferred 10 times and still didnt get my issue resolved. #VERYUNHAPPYCUSTOMER | @155984 Please allow us to turn this experience around for you. Please follow and DM if there is a concern we may help you with. Team @116447
@115714 started charging us $25/no 4 an iphone6s that we own. Claiming it's for payment on the phone. Wtf | @155985 Hey! Allow us to look into this. Send us a DM to review. - GS https://t.co/rMApsV8PQY
"@115714 here we go again.. 🙄🙄🙄 https://t.co/HNQkdIyzBI | @155348 Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
I thought I would make it thru #BlackFriday sales with all smiles and a good attitude BUT @115714  refuses to let me be great. #UnhappyCustomer | @155988 This is definitely not the kind of experience we want our customers to have with us. Can you please elaborate more on your issue for us? -TR
"I’m done with @115911. I’m done with spotty coverage on major freeways and no service inside bigger buildings. #wireless #fail | @156056 Having strong connection is important to me, Brad. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@TMobileHelp I can't get bill to carrier to work from Google play store. Error [OR-DRPSA2-01] This started when I added the Netflix and family allowance deal. Even with allowances set correctly. Any Help? | @156057 Hello Kent thank you for reaching out to us, definitely want to get you taken care of with being able to bill to carrier. If you could send us a direct message we'll be able to help you out, thanks. *Luis Martinez"
"My service always sucks the most where it shouldn’t 🙄at HOME! Smh @115911 | @156058 We want be there for you when you need us the most, so please let us check into this location and help with a fix. Send us a DM. *JPL"
"@115911 @115913 Guys, please help me. My phone has been inoperable since Monday due to a mechanical breakdown. I have been on the phone for 2 hours with no resolution between T-Mobile and Assurant. This has been the worst experience. #customerservicenightmare #TMobile | @156061 @115913 You deserve a working phone. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"Too bad I have to leave @115911 then come back later to get a good X deal @115913 | @126401 @115913 Our iPhone X deal is available for both new and existing customers to get up to $300 off when trading in a qualified phone. Check it out, here: https://t.co/38Et9rf5Dp *DanKing"
@TMobileHelp @115913 - looking for help on BOGO iphone offer on my existing lines. Have been a loyal tmobile customer for 7 years now | @156062 @115913 I am here to help with an upgrade. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@TMobileHelp  very dissatisfied customer......poor level of service!! I've been spent so much time calling and sitting on the phone to get real service and answers!! There has to be better service somewhere | @156063 Oh no. Thank you for reaching out to us. We definitely don't want you to feel that way, and we are always here for you 24/7. Please send us a DM so that we can assist you further. *RhondaSmyth"
"We were so happy, when we signed up for unlimited service with @115911 in Houston. We checked if they had coverage at the farm which the map said yes. And guess what, no service! 🙁@115913 Do we switch again? | @156064 @115913 Having reliable service where you need it is key. Please DM us the address there so we can check it out and help: https://t.co/cuEwtd2epS *DanKing"
"@115913 Visiting family and their iPhone X arrived. Until they picked up the box and it was open and NO iPHONE in it! Just an empty T-Mobile Box! TMobile is no help.  They should be overnighting her a new phone - not making her wait 10 days for an investigation. Horrible. | @156066 @115913 Oh goodness, I want to get to the bottom of this with your family. Please have them Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"Wow @115911 has abysmal service in Palo Alto. Guess people here are just all rich enough to be on Verizon. | @156067 We'll check that out and get you back to full bars, DM us. *JoanO"
@115911 .......Fu## tmobile coming from a tmobile  customer since bar and flip  phones in 2005.Might as well sign at the dotted line at Verizon. | @156068 I'm sad to hear you feel this way. Send us a DM and let us know what's going on. https://t.co/WZM6cbcgHU *JonPorter
"Switched to @115911 from @ATT for international data/roaming, but I have zero data coverage in Rio. Have I made a huge mistake @TMobileHelp @115913? | @156069 @115913 You made the best choice ever. DM me https://t.co/Mww69Rzn7a so I can look into this with you. *AshleyNelson"
"@115911 the level of customer service is not looking good at the moment... Ongoing issue, equals unsatisfied customer in me! | @156063 Hey, Mary! I totally understand the value of great customer service! Let's rectify the issue. Send us a DM, let's chat. *KellenF"
"Officially got charged for my insurance so my phone gets here Monday or Tuesday, thanks @115911 @TMobileHelp | @156070 Woo! I'm so glad it's on the way! Thanks for working with us :) *JessicaBrenhaug"
What's the point of having insurance. If you crack the screen you still have to pay 100+ dollars for another phone @115911 @TMobileHelp | @156071 Let's get this figured out! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz
@115913 tried to get 2 iPhone 8 Plus on jump don’t have enough eclimit jump on demand is a lie! | @156060 @115913 Upgrading is an exciting time and I want to help. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@139703 just left TMobile store on 20640 Seneca Meadows Pkwy. Their system has been down for 5 hours. No ability to transact. Again, Sprint store is literally next door & customers are walking out with Sprint bags in hand. They need ur direction in MD. Bad look 4 team pink | @155647 @139703 Thank you for the heads up. I want to to get you taken care of. DM me https://t.co/Mww69Rzn7a so I can help. *AshleyNelson"
"@TMobileHelp why do I need signal booster when you have your great working tower behind my house. | @155252 We're here for you, Amir! Send a DM over my way so we can take a further look at the coverage at your home address! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 just unsuccessfully tried to switch to @115911 from vzw. Wallet was out, ready to buy 2 iphone 8’s. Couldnt complete transaction because of ‘system upgrades’. On Black Friday? Yikes. Feel bad for the sales associate who just lost his commission. | @156073 @115913 I want to ensure that we get you set up. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@TMobileHelp Been a loyal customer for 15 years because of great customer care. Today a T-mobile store associate told me I ""look like I have an attitude problem"" while dealing with a phone problem. Times are changing... | @156421 You deserve to be treated like royalty Jason! Send me a DM and let's get this experience turned around for you https://t.co/hhkfSa6wT7 *JenniferJackson"
"Ever since the update on my son’s phone. What’s the deal, @TMobileHelp https://t.co/7QBc6IImHV | @156422 Updates are supposed to make life easier not cause problems! Please send a DM and we'll get to the bottom of this. *EmilySchooley"
@TMobileHelp can I do the iPhone 8 Plus deal with existing lines? | @156424 Hey there we are here to help!!! Shoot me a DM and we will go over all the details!!!! *ColterP
"@115911 screwed us over 2x times this week. #stayaway | @156425 We want you to have the best experience with us, Mary. Send us a DM and let us know what happened. We're here for you. *RickK"
@TMobileHelp need some help my data is running slower then molasses want to check if my network is ok | @156426 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115714 Do you teach your CSRs to lie and screw people when they call for new plans? Our bill is triple what you promised and now your current CSR will do nothing to help. Absolutely disgusted. @115911, willing to give us a hand with 4 new lines? Minus the fraud, of course. | @156428 That's not how we want you to feel, Bridgett. We believe in being honest, transparent and forthcoming with all our customers. Let us take a look at that bill, we'll make sure it's all correct, DM us. *JoanO"
"@115911 @115913  T-Mobile best mobile service around worst customer service never been treated so badly. | @156429 @115913 We want to make sure all is well and that you're taken care of, Zach. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"Love my speeds when on a call @TMobileHelp #VoLTE #speedtest #Pixel2XL #Android #Google https://t.co/bZ1V1jpZvh | @156432 Sweet deals! I love that you are getting the BEST speeds, friend! #TimeForAMagentaHappyDance ;) https://t.co/P5ACUoCEw4 *ChasityScanlanSevao"
"@115913 why do I need signal booster when you claim that your great tower behind my house works perfect. | @155252 @115913 We'd be happy to check out the service in your area with you, Amir. DM us: https://t.co/cuEwtd2epS *DanKing"
"@115913 been a T-Mobile customer for years and can’t upgrade because your customer care lost a phone...wow ready to switch carriers for issues like this | @156433 @115913 We absolutely don't want to see you go, Monique. Please DM us so we can look into this and help: https://t.co/cuEwtd2epS *DanKing"
So I pay $127 a month for one line at @115714 to find out that the person who set up my phone screwed me by almost $50 a month lol wow | @156500 Hey there! We would like to take a look into your situation. Please send us a DM. -  EH https://t.co/rMApsV8PQY
"When you sign up for a plan with @115714, do not believe a word of what they promise. They do not honor the deals their reps make, they will not work with you, they lie to get you to sign up and they do it all on recorded lines with blatant intent to deceive. Worst company ever. | @156428 Hi there! This is definitely not the type of feedback we like to see posted, and we understand that you've had negative experience. Please send us a Direct Message, so that we can further assist you. -S M"
"@sprintcare @115714 
... I just left @115714 after a solid 11 years. Just had too many voice issues for the past year. And I put in 3 network tickets with Tech support and NEVER heard from them. I just ported over to @115725 ... and yes I pay a lil more but well WORTH IT. | @156501 We're sorry to hear we lost you as a customer. Hopefully, we'll win you back soon."
"@115714 so what deals do you had for your existing customers, or did I have to go through the process of canceling my account to get the same deal as a new customer? | @156504 May we send you a secure link to view your offers?"
"@115714 not a good look when I’m talking to your sales rep about adding lines and devices, call drops, he doesn’t call back (yes he took my number) and then when I call back, I’m told you’re having technical difficulty by auto message | @156508 We'd like to let you know, you can also check for options and offers when adding a line, also device models on https://t.co/w0bFosd5ST . -PC"
"Once again @115714 and the horrible fucking service is irritating the fuck out of me!!!!!!! CAN NOT WAIT UNTIL MY FUCKING CONTRACT IS UP!! | @156509 This definitely not the perception we want to have from any customer. Please send us a Direct Message, so that we can further assist you. -JE"
get it together @115714 | @156510 Are you currently experiencing some type of issues with your service to make you feel this way? What's going on? We wish to help. - JF
So I'm on @115714 and have not been able to get 2fa verification code texts (and other automated texts) since I upgraded to my iPhone 8S. Anyone else? It's been 4 weeks with no fix from Sprint and I am NOT HAPPY | @127840 Hello there! Please send us a Direct Message to further assist you. -DM
"Is @115911 still down??
Im trying to get a new phone .whatsup @115911 ?? | @156757 We're ready to get your hands on a new device! Let's figure out what's going on so you can get things going with your order. DM us so we can find a solution. *KeithM"
"@115911 @115913 what's with this 20 dollar ""upgrade"" fee that T-Mobile is charging to buy a device outright? | @156758 @115913 Click https://t.co/Mww69Rzn7a to send me a message so we can chat about completing an upgrade. *AshleyNelson"
@115913 @TMobileHelp @115911 why isn’t there cell service in CHICO or San Jose or Davis ca ? | @156760 @115913 Great question. Let's look into the coverage in these areas to see what might be going on. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115911 how do i get a 4G LTE CellSpot V2? | @156761 Hey Dan! Shoot us a DM and we'll talk options with you! *ErikS
"@115913 please help. I have a range extender installed also. Switched from ATT based on this coverage map. https://t.co/tw4B6qgHTJ | @156762 @115913 We want your service working awesome where you need it, Matt. Send a DM our way so we can help out: https://t.co/cuEwtd2epS *DanKing"
"@115714 is shit 🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️ | @153501 We do apologize for that, all we can do on our end is submit the request. It would really help if we could review why it was denied and submit another request."
"I’ll talk shit on @115714 @sprintcare until my fucking phone is unlocked. That’s not a threat it’s a promise | @153501 We can resubmit a case to have it unlock, it may not have been submitted through the proper channel. Please go to our secure link so we can assist you."
"@115714 counting down the last few days that I have to put up with your lousy coverage | @156983 Hey there! Thanks so much for the post! What’s going on? What issues are you experiencing with your service? Please send us a Direct Message, so that we can further assist you. --OC"
@115714 you need to call my mom and treat her like a new customer or I'm taking my lines with. Any carrier will buy out contacts you can PM me for her info. 11 lines... Not happy! | @156986 Let’s continue to talk in DM so we can get to the bottom of this ASAP. -ES
"Do you wanna pay unnecessary surcharges with mediocre service?! Then join @115714 today! They'll only charge you $25 a month for not leasing a phone and $7.95 to not be on autopay #TheSurchargeNetwork | @156988 Hey Kristina, this is not the feedback we like to hear from our customers. We're willing to assist, can you please follow us and send a 'Direct Message'. -AD"
"@TMobileHelp Trying to add a 6th line (tablet) to my prepaid account.  Receive a message that I need to call and finish 2 steps, why?  Been a customer for over 2 years with no late payments. | @157016 Thanks for reaching out on this! I will make sure you are taken care of! Shoot me a DM so we can clear this up! :) https://t.co/3hyhCiTfQi"
@TMobileHelp hoe zit het met internet in het buitenland? Ik was bij Oxford circus en kon helemaal niet kijken wat er aan de hand was vandaag?!?! | @157018 Hey Lisa I can take a look at that with you and see what is going on. DM me here https://t.co/LCoTGMV7tC. *KennethStone
"@115911 network sucks. | @157019 Hey, Sham! Where are you located?! *KellenF"
"after 7 years with @115911 , no late payments ever always on auto pull they still trying to pull one over on me for a upgrade. time to upgrade to a new provider | @157021 Hey, there! No need to switch carriers! We value, and appreciate your 7+ years of service! We're here for you! Please feel free to DM, us. *KellenF"
"Been with @115911 for years...but the 5 lines for $100 @117196 sounds appealing. Any opinions on whether to switch - live in Jacksonville, FL area, but travel around. Convince me to leave or stay? #ShouldIStayOrShouldIGo #boostmobile  #TMobile | @157022 Bryan, we don't want to see you go! Send us a DM and we'll look into options to save you money!! *KittyG"
"Vegas has been treating me wrong @115911 whyy is my reception so bad | @157023 Lindy, we have got your back! Send us a DM with details on your location and we'll get to the bottom of this asap! *KittyG"
"@TMobileHelp why the hell am I getting thes ""spam likely"" calls? They are annoying. | @157025 T-Force is here to help!  Shoot me a DM and we can get started! *Lisa Galvan"
Love T-Mobile and how awesome T-Mobile customer service is.@TMobileHelp | @157026 We <3 you too Larry! Thanks for all your support for the #UnCarrierMovement and have a wonderful week filled with #Magenta hopefully ;) *JenniferJackson
"@115913 John! we went to T mobile to BOGO 8+ , grab the plan for 55+ . Just two of us ,no new line. So what to do? | @157324 @115913 Hey Wendy! My team and I are on standby to answer any questions you may have. Shoot me a DM by clicking my picture https://t.co/Nr93OTtXRx *TaylorBest"
@115913 Damn. Never thought I'd consider leaving tmobile. But my mom's been screwed multiple times by Tmobile and now in a way by you over that quiz. Kind of upsetting man. | @157325 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
"@TMobileHelp for the buy 1 gift 1 deal , could It be posible to get iPhone and Samsung together as the buy buy gift 1? | @157326 Hey Bri I can get you the info you are looking for. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"@115911 Fix the servers, I can't sell anything and haven't been able too for 6 hours on BLACK FRIDAY!!! | @157327 Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115913 was gonna switch from @ATT to @115911 , but all sale systems were down. Must be a Blessing in disguise. | @157332 @115913 We'd love to have on on #TeamMagenta, shoot me a DM and we'll get started https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 whats up with the service?? Phone been searching all day and the website id down! | @157333 We can help find out why this is happening. Send me a DM, so I can dig into this for you. *JPL"
"@115911 2 hours on phone to switch to Tmobile.  My bank holds card due to large purchase.but tmobile already ran the card 3 times. tmobile security wont allow it to be run.  tell me to go to store.  1 hour at store they cant open the account.  Never get to submit payment. Waste! | @157335 Bryan, let's get to the bottom of this and make sure you're able to join the Magenta family! Send us a DM so we can assist! *KittyG"
@117543 Is there a new tower going up on 3900 South in 84124 Salt Lake City? | @157336 @117543 DM me https://t.co/Mww69Rzn7a and I can look into this with you. *AshleyNelson
"my experience with @115911 customer service and @115725, all yesterday, solidified our $$$ move to tmobile. 1000% worth it. t did everything they could to *solve* my problem even tho it took a bit w/o hesitation. v basically said, oops SOL. | @157337 We ❤️ it so much that you joined into the #TMobileFamily! I am super excited that we were able to help you and get you all taken care of! If you ever need us again, feel free to send a DM. 😎 T-Force will be with you...always. 👏 Welcome to the Magenta side! *MikeVance"
@TMobileHelp I need somebody to contact me ASAP regarding my bill please...thank you | @157338 I will send you a DM so we can verify the account and I can help! *JohnO
"@TMobileHelp I need somebody to contact me ASAP regarding my bill please...thank you | @157338 You've reached ""RockStar John"" here at T-MOBILE T-FORCE!!! Here and ready to assist you!!! I can help with your bill, What is the issue? *JohnO"
"@115913 U hv no right blastin other carriers 4 Hidden Fees, Ovr 1yr ago I signed up for a 1yr promotion, pay $10 a mo. Cellular data fee n get a free tablet. My bill has increased 4 da last few mos. I'm being Charged $20 a mo. Cellular data fee 4 da tablets WTF? Refund my $$$ https://t.co/m4C3P90XTN | @157339 @115913 Consistent billing is a necessity and I want to look into this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"I pay $12/mo for @115911 Jump on an iPhone 6+. To upgrade to an iPhone X is $279, & an 8+ is $79. Not seeing the financial advantage. https://t.co/w92D1Le047 | @157340 I want you to have all the details about completing a Jump upgrade. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
Hey @TMobileHelp - going on 20 minutes now. Did someone forget about me? https://t.co/gT7xgUD8z3 | @157342 Oh my hey Nate we want to make sure you are not forgotten to send us a DM so we can for sure help you out https://t.co/lK3G6EuVMX *RudyRobledo
"@115911 your signal in rural Weimar, TX sux. #NoSignal #NoInternet #InTheDark | @157343 Let's check what's happening in your area, Mark. Send us a DM! *RickK"
"@TMobileHelp iOS update 11.1.2 not doing good on iPhone x. Typeing issues and keep loosing reception. | @157344 Yikes! Sounds like you need a superhero! Good news I'm ready to rock and roll! Shoot me a DM, and I'll teach you the tricks!! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 having in store problems since the AM on black friday. Very disappointed in service @115911 | @156757 I will send a verification link to you as a DM, that way we can verify the account and help you get the device and accessories you need!!!! Check your inbox for the link!!!! *JohnO"
"@115911 having in store problems since the AM on black friday. Very disappointed in service @115911 | @156757 Understandable to be disappointed!!! There is not a set time for systems to be restored at this time. Of course, we want to take care of all our customers for sure. Moments like this will allow you to utilize other sources of our T-Mobile channels!!!! A... https://t.co/9xjAz0CUyV"
"@TMobileHelp guys when does the BF BOGO offer end? | @157345 It could end anytime, so I recommend picking a pair up as soon as you can! :D *PhungDao"
@115911 what is going on !! The last couple of days my phone has been fucking up 😒 | @157346 Let's get to the bottom of this and make sure your phone is working perfectly. Send us a DM Shaquera! *KittyG
So over @115714 and their weak ass service 🙄 | @157427 Hey! What seems to be the issue? Let us know. - DB
"#sprint worst service provider there is! Sitting in my own home and can’t make or receive calls! May even cause my husband, who depends on his phone for work, loose his job! #pissedoffcustomer | @157428 Hey there! Please, send us a DM, we would like to look into this for you. -MD https://t.co/rMApsV8PQY"
"@115714 any deals for us credit challenged? #roughpatch https://t.co/FPsb1mwc8B | @157429 Hey! We can check the promotions we may have for you. Please, DM us to review. - GS https://t.co/rMApsV8PQY"
"@sprintcare
Received a call from (800) 777-4681 claiming to be Sprint. Offered me a new iPhone for a one-time payment but said I couldn’t go into a Sprint store for the deal.
Real? - if so, I don’t do deals over the phone.
Fake? - Please investigate. | @157433 No Sir, we would never do that. It was a scam."
"Peeps & @115913 My T-Mobile account has a forged signature on an order for new phones. Must’ve showed up in person, yes? Identity theft? | @157624 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"So, I heard T-Mobile is experiencing an outage. I don’t know what that means, but I do know that shit better be fixed because I’m not paying $100/month for 2 lines to have shitty service. Fix this before I’m pulling up on my Arthur shit, @115911. https://t.co/1Kl09XGw1O | @157625 I know you rely on us to keep you connected. Send me a DM, so I can look into why you are having trouble, and get you back up and running. *JPL"
"@TMobileHelp  can you help upgrade a phone ? | @157626 We absolutely can! DM me, and we can talk details. :) https://t.co/bwHAQCkoRc *DuncanWorks"
@115911 sucks!  How can a company mess up a bill EVERY month? @TMobileHelp is no help at all.   Every month we have to call and every month we need to go through the entire story.  Get your shit straight! #tmobilesucks #readytoswitch #badbusibess #terriblecustomerservice | @157627 It’s never fun to have billing issues or see your bill higher then you expected! I know if this had happened to me I would be reaching out here in a heartbeat. I am glad you did! Shoot me a DM so we can get this resolved once and for all https://t.co/RpP6DJRBrH *MarvaBiggar
"@tmobilehelp @115911 @115913 I have had the most horrible experience a customer should have to suffer today. 4 hours to switch to tmobile one and buy a phone with no good outcome. | @157628 @115913 I want to ensure that you are fully taken care of. I will get a reply out to you shortly, via DM. *AshleyNelson"
"@115911 please get towers to Whitefield, Maine I need to drop @115725 ASAP | @157629 We're always expanding our network throughout the country, Olivia! Let's check out your area and see what's happening. Send us a DM! *RickK"
"@115911 hey guys, why is your in-store service always abysmal? | @157630 Kate, we hate that you're feeling this way! What's going on? Send us a DM so we can help! *KittyG"
"@115911 Why is doing anything with T-Mobile a nightmare? I swear to god. Another day wasted trying to do one thing. | @157631 Aw, we only want to make dreams come true, Ken. Let us know what's going on through DM and we can sort this out! *TarynS"
"WTF IS GOOD WITH THIS SHITTY SERVICE @115911 | @157632 What's going on Jay? Send us a DM with the details, we can help! *KittyG"
Traded in my iPhone 6 to @793-mobile for a 300 credit.  Told it was denied.  Submit appeal...  still denied.   You have my phone!  Apply credit or I go back to @115725 Ref# 07426550. @TMobileHelp #tmobile | @157633 Let me look into this for you. Shoot me a DM and I'll be happy to help! *AustinPower
"@115913 I wish you guys the best but I don't feel I can go much further with this ride. Appreciate what you did before but my guts saying bye. If mama ain't happy I ain't. @115725 See you soon... | @157325 @115913 I hope you change your mind, Tyler. And if you do my team will be waiting ready to help. *TaylorBest"
"@115913 how could me @115911 has no service in the #hughcareytunnel in #nyc. How can I call 911 if there was an emergency in the tunnel? Att and Verizon has service, sprint is irrelevant. #cellservice | @157634 @115913 We want to make sure we explore every option to ensure you get the coverage you need. Send me a DM https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp needing to switch accounts | @157635 Hey Brandon. T-Force is happy to help with anything going on. Send me a DM :) https://t.co/hhkfSa6wT7 *JenniferJackson
"@126302 @115725 @115911 I wanna change my phone number with one of you, how can help me faster and what do you offer? I'm on prepaid. | @157636 Hey Rafael! We've got your back, send us a DM and we can help you out!! *KittyG"
"@115911 Your LTE has become completely unusable in the Bay Area. I don't want to talk to any more reps to have them reset my connection either. | @157637 Let's make sure you're fully connected, Alan.  Send us DM so we can assist further and check on getting you the quality signal you expect. *KeithM"
"I can't believe I switched to @115911 from @115725. Not only is my bill higher, but I don't qualify for the BOGO the employees basically forced on myself and my son, because they gave me the carrier freedom thing, which was not explained to me. They told me I would qualify for | @157638 I know how valuable getting accurate information is, and want to get your feedback and assist in any way I can. Please send a DM, so we can chat further. *JPL"
"@115714 you need to get rid of the security crap every time we log in! | @157811 Hi Gretchen! There are many factors that can drive this identity validation, but the leading driver is logging on from a different device. This may also occur when checking out on https://t.co/0qT1rLBLtN and remaining idle for more than 120 minutes. -CL"
@116447 i need the number from sprint office so i can call someone right away | @157812 Please contact us at 888-211-4727. Thank you.  -Team @116447
"Is it just me or has @115714 been acting up ? 😑 I know damn well I paid my bill lol | @157813 Hi there. We'd gladly look into your concerns. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"@sprintcare I keep getting a messge to install RCS but when I click enroll I never get a verification code. Any fixes for this yet? | @157815 Hey! let us help you out! Please send us a DM to provide you with further assistance, -R.S. https://t.co/rMApsV8PQY"
When you go to @115714 to get a new plan and phone and after waiting 20 min they say sorry our system is down please come back tomorrow😒 makes you reconsider if you really want to switch 🤔 | @157817 We will love to have you apart of our Sprint family. It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -JE
"@sprintcare we have major issues. I stopped being a customer MONTHS ago. I paid my debt to you in full. Why do I get a letter saying I owe you a crazy amount of money?!? | @157819 That's not the type of feedback we'd to receive. Please, send us a DM to further assist you. - DA https://t.co/rMApsV8PQY"
#sprint is the worst carrier ever 16 years with them and I'm done ! Over the shit service and customer service | @157820 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. -Maria Q
@115714 why fuck have you throlled my speed. I know you have the shittiest service but come the fuck on!!!!!! | @157821 We are sorry to hear you’re having problems with your data. Please send us a DM if you need further assistance and an agent will reach out to assist.
"Amazes me. I can get a @115911 signal in the Bahamas but can barely get one here in Houston. | @157862 Hey Rosie, let's take a look at your reception in Houston and see what's going on and how to fix it! Send us a DM :) *KittyG"
"I want to still love my @115911 @125607 S8, but not getting voicemail is making it quite difficult. | @157865 That would be hard to love Jason! Let's get this fixed for you :) Send us a DM! *KittyG"
"First you leave me stranded with no phone service in Guatemala, then you agree to waive my last phone bill because of it. Then you secretly send it to collections? Thanks @115911 | @157867 Oh my. Let's make sure we've reviewed this further  so you can be fully aware and we'll check into those charges and service issues. Send us a DM so we can chat. *KeithM"
"@115911 are there any BOGO specials for people who have current service? My gf and I have a family plan together and looking to get new phones. | @157868 Of course, Jonathan! Click here for more info>https://t.co/2fNbndKXbH  PM Link Click here to send us a PM so we can better assist you! *KellenF"
"@TMobileHelp @115911 
Please explain why several reps have all given me different reasons on not honoring my NO MONEY DOWN devices after almost a year | @157869 Sounds like you're referring to Smartphone Equality: https://t.co/NpazH7LUID Send a DM my way so we can chat about this! https://t.co/jGtdfLsVbg *ErikaHoleman"
"This is what to expect from tmobile with 5 bars of LTE. @TMobileHelp Can’t even read emails... https://t.co/dBgIo6VPY6 | @157870 That is certainly not the results that I want to see, my internet is my life! Send me a DM to chat! https://t.co/b1rv6Im6uc *HolliePace"
"@TMobileHelp trying to get the iphone bogo, has been a pain, customer sales have different information for this on existing plans, plus bad attitude . | @157871 Howdy, Rafael! I assure you that you have reached the right place for assistance, and I applogize for the experience that you received previously! Please send me a DM to chat, so we can clear everything up! Thanks in advance! ;) *ZachReyes"
"Too bad not all #sprint store managers and staff are a #excellent as others. Met 3 #awesome | @158314 Can you please clarify more on the issues you're having, in order for us to further assist? -TC"
"@115911 V10 is a joke. Two units have failed in last 23 months and both T-Mobile 
and @158861 are refusing to remedy the problem. | @158860 Hi Cathan! We always want you to have a working device! Send us a DM and we can take a look at options! *TarynS"
"@115911 I've tried way to many times today to try and upgrade but nope, everyone's system isn't working. Is everything okay down there? | @158862 Hey Chandler. Apologies for the inconvenience! I'd love to help you upgrade your phone! DM us here so we can take care of it with you. *BlakeT"
"You would think that @115911 would at least work in the malls where it had physical stores. To be the best most reliable I truly cannot tell! | @158863 Frank, send us a DM with the details on where you're having trouble, we absolutely want to look into this for you!! *KittyG"
"@TMobileHelp if I have a current family plan can I get the Netflix free? | @158864 Good evening! I know the only thing better than Netflix is free Netflix, so send me a DM here and we'll see if your plan is eligible. https://t.co/HuQi0EoCEV *JasonBurr"
@TMobileHelp hi! Can I make phone calls from Mexico? | @158865 Hey there you sure can!!! Send me a DM so I can show you exactly what your plan covers!!! *ColterP
"So disappointed in @115911 for charging another line fee for a Series 3 Apple Watch data connection - it’s an extension of my line not a new line #Con | @158866 Hey Jase, you can use your Apple watch without an extra line, although you wouldn't be able to finance it without one. Send us a DM and we'll get you all the details! *KittyG"
So apparently T-Mobile takes whatever they want out of your account no matter what numbers you actually put in when you try to pay your bill @TMobileHelp next step is to call my lawyer and @158867 | @147426 That doesn't seem like us at all! Send me a DM and we'll make this right! https://t.co/wpL37NrHcr *AlexisDean
@115913 I love T-Mobile but might lose it because I'm going to lose my discount. I had a state employee discount and have become disabled. This has limited my income considerably. Why doesn't T-Mobile offer a discount for the elderly and disabled? We need it more than anyone. | @158868 @115913 Our T-Mobile ONE 55+ plan may be a great fit for you. I'll meet you in DM to go over details and make sure you are set up with a plan that fits your needs. https://t.co/jYNFEXOSrM *CarmenSipes
I'm so frustrated with @115911. They can't even get their online store to function at all 😒 | @158872 Whoa Samm! Let's get to the bottom of this and make sure you're able to get everything taken care of! Send us a DM so we can help :) *KittyG
@115913 @115911 @TMobileHelp You guys charged me almost 4 thousand dollars to my credit card to pay off two phones and now you don't know how to fix this! I need help and my card reimbursed! https://t.co/TQ3uUqGpLM | @158873 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Big thanks to @TMobileHelp for solid support. 🙏 | @158874 Always a pleasure working with amazing customers like you! Wishing you and yours a very happy holiday season! Feel free to reach back out whenever, we're always here to take care! https://t.co/lsvk9Zelxd *BronsonBarretto"
"Went to @115911 to get a new galaxy but the terminal didn’t work. Maybe it’s a sign. Employees, Jordan , was great though! | @158875 Aw, let's make sure you're able to treat yourself, Michael! Feel free to send us a DM! *TarynS"
"@TMobileHelp Hey John my friend is joining the magenta family, i'm on prepaid plan, but he's going on normal plan. Can I get something for refer a friend?

Cc @115913 

#TeamMagenta | @158879 @115913 Thanks for referring your friend. Check out https://t.co/6GRwdoPgYg for our Refer-a-Friend program. *AshleyNelson"
"@TMobileHelp Paid for 2 day shipping on Monday and my package says out for deliver but still hasn’t gotten here. Not to happy | @158880 Don't worry, T-Force has your back! Shoot me a DM and we'll hunt this thing down for you! https://t.co/99Z9nj0518 *RyanMitchener"
"@115911 why is my service a lot better now that I have been browsing @ATT and @115725, thinking about seriously switching over to @117735 or @115990 #BigBrother maybe? | @158881 Feliciano, we certainly want you to get the best in quality signal on the Magenta side. Send us a DM so we can assist. *KeithM"
"@TMobileHelp I have a tablet from T-Mobile and I cannot use my SIM card because I need the unlock code, as my SIM card is @119943 | @158882 Hey there! I know it's awesome to be able to use your tablet on any network you'd like. DM me here and we'll see about getting it unlocked for you. https://t.co/HuQi0EoCEV *JasonBurr"
@115911 y’all need better LTE coverage  .. fix that! | @158883 Strong coverage is super important so I hear ya! DM us here with your location so we can look into your signal with you. *BlakeT
"@TMobileHelp 
Happy Thanksgiving hero's! 
Is there anyway I can #GetThanked for a customer who just switched from @ATT and another who is about to, thanks to my countless praises about @115911 ? 😉 | @158884 I'd be happy to talk to you about our #TMobileTuesday, weekly promo!  I mean we feel our #MagentaFamily deserves to #GetThanked!! Just click https://t.co/IvLqMUwEUf if you want to chat more.  I've got you!! 👊🏼💪🏼 *Frank Maez"
@TMobileHelp @115913 $75 restocking fee over an unopened iPad i purchased less than 2 hours ago??????? Ridiculous!!!!! Switching my service!!!! | @158885 @115913 I don't want to see you go. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@TMobileHelp when do this deal end? https://t.co/FNuXqrO8kC | @158886 No end date announced just yet, but it is for a limited time, so get it while it's hot! ^_^ Send a DM my way if you want to chat about it! https://t.co/jGtdfLsVbg *ErikaHoleman"
"Realizing the #frustration  of not being able to #shoponline / #pricecompare on #BlackFriday in the middle of #Sanjose . @115911 tells to me expect an update by Monday / Tuesday as #techsupport will not look into it over the weekend. @115913 , disappointed with @TMobileHelp https://t.co/3W2wnS55rx | @158887 @115913 You should be online shopping for all the sales today. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115714 Any black Friday deals for existing customers? I'm only seeing deals for new customers? | @159182 Hello there. We'd gladly look into the deals available for you. Please visit https://t.co/1HYFf4TWCq to get details of our deal. Also, you ca send us a Direct Message, so that we can further assist you. -OM"
"@115714 no $350 off iPhone for existing customers? 🤔😢😭😤🤬 | @159183 Hi there. Yes, there are $350 off for existing customers. Click here https://t.co/6MLPUeNvOB for more details. -OM"
After 3 hours on the phone with @115725 they won't honor their Black Friday deal just curious if @115714 or @115911 or @ATT wants a new customer? https://t.co/naXkcc3jko https://t.co/jV3HOSk3dn | @159185 Hi Mark! We have great deals available on our webpage https://t.co/0qT1rLBLtN -CL
"I need for @115714 reps for large tech companies to actually assist the employees of the companies they’re expected to service. I NEED MY PHONE | @159187 Hello Darling! This is really concerning and, we'd like to assist in any way possible. Please follow us and send us a Direct Message with a brief description of your issue. We look forward to your response! - RC https://t.co/rMApsV8PQY"
Upon returning from my trip from Disney World I will absolutely be switching back to @115725 because @115911 is 💩 | @159304 Service is important to have and we want to provide you with the best! Send us a DM ASAP so we can turn this around for you. *NaeJ
"@TMobileHelp Can I just buy a Pixel 2 not add a line and you just give me $245 instead of $325 I dont want to add an unnecessary line | @159308 We want you to get the full $325.00, DM me to see how we can make this happen! https://t.co/9x08hmPfV9 *OliviaStewart"
@115913 I was DM'd and then no response. SERIOUSLY? Ask for resolution and tgen deny it. Nice | @159631 @115913 We message back as quickly as possible and in the order messages are received. I'll see you back in DM Angel. *EricPayne
"Hey @115714 your company is wack. Saying i have a past due balance and threatening to csncel my services ill got to @115911 #YourJokes https://t.co/90rHZ8s2tg | @159640 Hi there, this concerns to me and will hate to lose you. Please send me a Direct Message, so that I can further assist you. -MC"
@115913 I'm curious why your 14 day return guarantee not real.  Why do you treat customers like garbage?  I want to know! | @159940 @115913 We're committed to treating our customers like royalty! Let's talk through this; DM us! https://t.co/ZxXpYRedaq *NicholasTomchik
If only @115911 had better service in my apartment 🙃 | @159946 Ouch! We have some options for you! Dm us so we can take a closer look! *ElleA
"@115911 Help unlock Nokia  Lumia 521 IMEI: __credit_card__ to enable me use GSM networks | @159895 Hi Joseph. Please send us this information in a DM, and we will look into the unlocking process with you. *KaeW"
"@115911 Hallo, kindly help unlock my device to enable me use GSM network. | @159895 Hey! What carrier provider do you have? *NaeJ"
"@TMobileHelp I made two international calls today and I was charged $90!  Yeah, technically it's my fault, but seems really unfair to me! | @159956 Hey!  You, can you please DM me. :) I'll be more than happy to help you  https://t.co/XOMz3euW2N *RehanaAnwar"
"My lte has been down for almost 2 hrs @115911 I love you, why u do this :( | @159957 We see your DM.  With your choice, you can follow these steps: https://t.co/HwlsF8tAG7 allowing us to DM you :) *DarrylMah"
"My lte has been down for almost 2 hrs @115911 I love you, why u do this :( | @159957 We love you too, which is why we want to make this right! Send us a DM so we can help! *KittyG"
"@115911 one of the worst cell companies ever. Was charged $450 for a phone they claim they havent received. it was sent to them 1 month ago | @159958 We definitely want to get to the bottom of this for you! Please send us a DM, we've got your back!! *KittyG"
"@115911 yall better get yalls shit together I ain’t paying over $100 for yall to provide some slow ass service | @159959 Hey Josh, we want to rockin' amazing speeds! Send us a DM with the details so we can get this turned around for you! *KittyG"
@TMobileHelp y’all gave me a buggy phone and wanna make me pay for a new one 😂 I think I might go back to @115725 | @159960 That's not how we do business here! Shoot me a DM and let's fix this https://t.co/iUlnGXy3Ha *VinnyFrancisco
"@TMobileHelp y’all gave me a buggy phone and wanna make me pay for a new one 😂 I think I might go back to @115725 | @159960 @115725 We see your DM.  With your choice, you can follow these steps: https://t.co/HwlsF8tAG7 allowing us to DM you. *VinnyFrancisco"
@TMobileHelp Also really frustrating how EVERY offer now has to be claimed by the end of the day #readyourreviews #googleplaystore #thanks | @159961 Feedback makes the dream work! If you'd like to discuss anything shoot us a DM :) https://t.co/iUlnGXy3Ha *VinnyFrancisco
@115911 #TMobileTuesdays Why are you making me to sign up every time I try to access app. Annoying | @159962 Hmm let's take a closer look at this Lakshmi! Send us a DM so we can help :) *KittyG
@TMobileHelp you have cost me untold amounts of $ with regard to medical VA and government business. Just make it the 5th. I am 70 | @159963 Aloha! We're here to help! Shoot us a DM and let's chat :) https://t.co/iUlnGXy3Ha *VinnyFrancisco
yo i get that i ran out of high speed data but NONE of my apps even function now including my navigation @115911 @TMobileHelp | @159967 Whoa! That's no good! Shoot me up with a DM and I will steer you in the right direction! :) https://t.co/HTgeLMEYEm *DonHebron
"@TMobileHelp Hi, I've sent a couple DMs to T-force but haven't received any response. Over 30 minutes, so wanted to see what was up. thanks! | @159998 Hey go ahead and send a DM to me personally https://t.co/EyMABzAJlb I got you :) *MiggyHerrera"
@sprintcare I need help my phone internet on my phone isn't working | @160048 I would like to advise you to visit our page and follow us in order for us to further assist you. -LP
"@115714 Try living up to your own hype. Faster, no you are not. Recommendation for a new mascot 🐢 https://t.co/C7oayJCQ1m | @160061 Seems like your having issues with your service. Please send us a Direct Message so we can further assist. -AG"
I got my new #SamsungGalaxyS8 & @6006. I'm so thankful @115714 @117159 @160064 😍 https://t.co/DljKKs6q1I | @160063 Good to see you're happy to your new phone! Do enjoy it's amazing features. -NW
"@sprintcare Texting 1311 no longer works? How am I supposed to brag to my friends about my unlimited data usage? | @156054 We no longer work with the 1311 short code, you can check and monitor your usage at My Sprint Mobile app or My Sprint online. -GB."
"Fuck you @115714 | @160066 Hi there, seeing this brings great concerns to us. Why do you feel this way? - NN"
@115911 the pixel 2 looks amazing and tempting but any promo offers for the #LGV30 ? #decisions #FirstWorldProblems | @160305 No deals at this time. I want you to see our current deals page here: https://t.co/ul8SCc3oKR *PatrickUllmann
Always an issue and fee with @115911 and seem to be crooked like @116827 | @160306 Oh no! :( That's not the experience we want for you! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@TMobileHelp so to be clear as an existing One Plus customer to get the #BYOPixel offer I have to add a line? | @160309 You got it! Check out the details here: https://t.co/PAldAYmN8K & DM me if you have any Q's! https://t.co/ajg0boXCWT *TanyaFalandysz
"@TMobileHelp Tmobile please help with billing issue. I preordered a phone, cancelled, and then replaced the order. I got two phone & charged | @160313 Oh no! Let's definitely get this bill right, and fast! Send me a DM any time. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
@115911 Been having issues with me and my gf’s service since yesterday. I hope it’s not the beginning of what happened to me at @115714 | @160315 Oh no! Send me a DM and let's dig into this! https://t.co/86MicZnF9C *WarrenCamp
@115913 are employees eligible for the 50% rebate? | @160316 @115913 Employees are eligible as well! *DanKing
"@115911 I resolved my issue with your company thanks to @123765.  Need to improve your non-twitter staff though. | @160317 Yes! T-Force has got your back, and thanks you for the feedback!! *VinnyFrancisco"
"@TMobileHelp Been on hold for an hour, talked to 3 different people, and no one knows how to add my Apple Watch Series 3 Cellular Data Plan. | @160323 We'd love to get you #MagentaConnected on this! 💪😎🌟 Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
@TMobileHelp is there a number for customer service that speaks English I called the Philippines and now my phone speaks only Spanish | @160324 We got your back! 🤝 DM me at: https://t.co/m0OQWGlE4J. Let's fix this! 💪 *SamoAljasim
Do existing customers have to add a plan in order to get the #BYOPixel deal? @115913 @115911 @TMobileHelp @139105 | @160325 @115913 Hey Vic! To get this incredible promo add-a-line is required. *TaylorBest
@115913 Anything you guys can do for the new Pixel2 buyers/loyal tmobile customers? | @160328 @115913 We've got a sweet new deal to bring the new Pixel to our network. Check it out: https://t.co/ZpUYFrAEQJ *DanKing
"@115913 What do I do with my phone from @115911 if I were to buy from @122986 . Do you just take it back without any fees? #BYOPixel | @160329 @115913 We'd be happy to check out your options, Khalid. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Yo @TMobileHelp, let's chat! | @160330 Hey! How can we help? Send us a DM. https://t.co/WZM6cbcgHU *JonPorter"
"@TMobileHelp Do you need to have the new Pixel in hand for the promo, or does the order confirmation work? | @160331 Hey!  Send us a DM and we can take a look! https://t.co/WZM6cbcgHU *JonPorter"
"Was the MLB at bat account only good for the regular season??@TMobileHelp | @160332 No. Your free subscription to https://t.co/BQYg1SBebu Premium expires on February 28, 2018. *RobinS"
@115911 will the Pixel 2 be available for T Mobile or do we have to go through Google to purchase it | @160336 I'd love to get you all the #MagentaDetails on this device. Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"2. @115911 @TMobileHelp when I submitted my request. You guys saved me an unnecessary expense of $900! Thanks for looking out for me. | @160339 Wow! $900 it a lot of money,
I'm glad we was able to help you continue your request and save you some money Joel! 

#GotYourBack *CatherineG"
"2. @115911 @TMobileHelp when I submitted my request. You guys saved me an unnecessary expense of $900! Thanks for looking out for me. | @160339 If you ever need anything else,
feel free to reach out any time we're here 24/7 for you! 😄

#AllDayEveryDay *CatherineG"
@TMobileHelp  if i preorder the V30 at 8am tomorrow will it be delivered before october 13th? Im out of state 14th and 15th. | @160341 We aim to get it to you on or before that launch date! Click to DM for some details! :) https://t.co/6eZrWJ9PIa *JustinRhodes
"@TMobileHelp I'm on number 9 now.. | @160342 Hey friend! That's too long for a resolution, don't worry we have your back. DM me here, https://t.co/wS7tizxjtQ *EmilyNewman"
"Getting ready to leave @115911. Cust. Serv. Is absolutely the worst... Which should it be? @ATT or @115725? | @160343 Hey, Robert! That's not the impression we'd like to give you! Send us a DM, and we'll assist! *KellenF"
"@115714 your customer service team should be Fired!! | @160369 What have you feeling this way? Can you further explain your issues, we are here to help? -ES"
@sprintcare wowee your Randolph street store in Chicago has really horrible customer service. Been with you since Nextel - kind of pissed. | @160370 I am so sorry to hear this is there any way that I can assist you please. -FR
"@115714 is literally the worst cell phone service I've ever had, don't have a signal anywhere I go, I would advise everyone to stay away | @160372 Hey, this type of feedback is very concerning to us. Shoot me a DM so that we can look into this. We are here to help. -IB"
"@sprintcare, my dispute complains will also be filed with Federal Trade Commission and Consumer Financial Protection Bureau. | @160373 We are reviewing your account. You will be contacted today. We apologize for the delay!"
53 minutes & counting waiting for  Sprint on the phone! @sprintcare in my DMs lying. SMH https://t.co/Keb2GRFG6c | @160374 I am reaching out to see what I can do for you please stand by. -FR
Had to get a replacement @115714 magic box but it works perfectly!! Five bars of signal https://t.co/SAjQQu1WYT | @160375 We're happy to hear that your magic box's working perfect. Hope you're enjoying your service. :) Have a good day as well. -AS
"@sprintcare is this legit? https://t.co/X7gvj1ZNme | @160377 Hey Jason! Yes, this is correct. For more information you may visit the link provided in the text message ;) -MP"
I have been with @115714 for 16 years and this is how you do your customers? You guys are horrible!!! I’m moving my talents to @115911 | @160379 We apologize for any inconveniences you having with your sprint services. How can we help you today?
Can someone get online?@sprintcare | @160380 Hello! We'd love to help you. Please send us a DM so we can further assist you. -CD
WHATS THE POINT OF PAYING FOR UNLIMITED DATA IF IT NEVER WORKS WITHOUT WIFI @115714 | @160381 How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
@115714 WORSE CUSTOMER SERVICE EVER!! How is your team going to tell me one thing & then change it up? Making me go to stores looking stupid | @160382 Hey! Thanks for reaching out to us with this. Can you shoot us a DM for us to have a chat? -DC
"@115714 how does one activate the free sprint global roaming? | @160383 Hello Kristen, it shouldn't require activation. It'll send you a notification when you arrive at your destination. Where are you travelling?"
Pretty sad when you work in Kc and @115714 still can't provide adequate coverage. What do we pay you for | @160384 This is not good K! How long have you been experiencing this issue? Can you DM us the ZIP code of the specific location? - AM
"@sprintcare I bought a #mimix2 and try to activate it. After 20 mins on customer support, they're still saying I've got a locked phone. #no | @160385 Please send us a Direct Message, so that we can further assist you. -GS"
@115714 why do you hire store reps if they can never help or answer my questions🙃 | @160386 At Sprint we strive for excellent customer service. We don't want you to have problems. What's the issue? Shoot us a DM. -DJ
"@sprintcare We need the sprint Wego app on iPhone updated to work with iOS 11. I can’t use the app anymore, thanks | @160394 Hey Andy, thanks for reaching out to us. Please contact Apple for further information. -RW"
"@sprintcare is service down in my area? haven't had service in an hour. Philadelphia PA 19111 | @160396 If you require additional assistance with your network concerns, please DM your contact information."
@sprintcare is service down in my area? haven't had service in an hour. Philadelphia PA 19111 | @160396 We are working diligently to get the service up and running in your area. https://t.co/rMApsV8PQY
"I've had it with @115714 all this over charges are out of control Ok, @119511 @115911 @ATT What do you have? I have 2 lines plus a tablet. | @160399 We apologize for the inconvenience and don't want to lose you as a valued customer but how can we help you today?"
"I've had it with @115714 all this over charges are out of control Ok, @119511 @115911 @ATT What do you have? I have 2 lines plus a tablet. | @160399 If you act really fast we have an amazing promo plan that included unlimited EVERYTHING Rod. Send us a DM for details. *KaeW"
"Look, @115858 & @115714, I'm struggling. I got this old ass iPhone 6s with 16GB. I can't even get no apps man. Hold me down with the X plz 😢 | @160400 We'd like to gather information about this matter and help. Please send us a Direct Message, so that we can further assist you. - LB"
"@115913 Your company is on notice for arbitration, let's get this info out to the public about unethical practices! | @163194 @115913 We truly want a full resolution for you, Nate. Please DM us and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
@115911 can I return it? https://t.co/2RCZtWEe94 | @163195 What's going on with your iPhone? Send us a DM and we can check into your return options. *JPL
"@TMobileHelp It's been an ongoing issue&pretty sure I've already asked for help about NO SERVICE on St Michaels Dr, Santa Fe, NM 87505 | @163196 Oh no! Let's go ahead and chat in the DM, I'm happy to help shed light on this! https://t.co/lsvk9Zelxd *BronsonBarretto"
@115911 - if I paid off my iPhone can I upgrade? Trade in? | @163198 Thanks for reaching out! If you have a paid device you can trade it in! Send us a DM if you want to chat about upgrading! *JPL
@115913 My uncle just asked me what if you buy a Pixel from Google and you're currently under the Jump program? | @140773 @115913 We'll continue to ensure he has access to a lot of sweet options with our awesome device lineup! *AlissaFast
"@115911 charged me $20 for upgrading my phone.  I have been a customer for 10 years😒.  The service was awesome anyway | @163199 We're here for you, Yolanda! Please DM us and we'll take a look at it together :) *ByronEdwards"
"@TMobileHelp Chris Plumb finally called & the Apple Watch is working. you all promised me a credit 4 all these problems. Give them please | @163201 I'm glad to hear we got you taken care of, Alonzo. DM us so we can look into this! https://t.co/3sF8qpf2nx *AlissaFast"
@115911 Please explain what mobile network this is... https://t.co/MyHSzu65RN | @163202 Hey there! Click this link for more info>https://t.co/xEdQaQmskn *KellenF
"hey @115714 why do the taxes on my bill change every month? Why can your reps not explain it? anyone else have this issue? | @163230 Hello, Lorna. I see what you’re saying and we'd love to help! Please send us a DM with more details so we can assist you. -CD"
"I'm so  fucking sick of @115714 !!! | @163231 Hi there, this is not the type of feedback we like to receive. What seems to be the problem? -MC"
"@115714 Your employee's have taken complete advantage of my mother, lied to her, and will now not give us back what we have had for years. | @163232 Allow us to look into your issue. Please send us a Direct Message, so that we can further assist you. -CS"
"30 min .. still holding on ! Thanks @115714 🙄 https://t.co/4Tc5JB3T97 | @163233 This is definitely beyond disturbing! Please send us a Direct Message, so that we can further assist you. CB"
2/2 @118159 @115714 but I see that they don't fix when their employees make mistakes and the customer pays the consecuences | @163234 We would love the opportunity to assist you! Shoot us a DM in order for us to review your situation. - FM
"Just tested @115714 in Alamance County, NC, USA: 397kbps using https://t.co/JTQt9JHXYK #opensignal #speedtest https://t.co/3IlYIXaToG | @163235 We want to help. Please send us a Direct Message, so that we can further assist you. -DR"
"@sprintcare called 4 times to get one issue solved!! 😡😡 | @150243 Hi there, this concerns me. What seems to be the problem? -MC"
@118159 @115714 i am very upset. I thought it was a serious company and committed with its clients...1/2 | @163234 This is not the type of feedback we like to hear! Please follow @sprintcare and DM us for further assistance. - FM
"fuck @115714 for having shit connection and fuck @115900 for going down | @163236 Hey candy corn, Thanks for reaching. How long have you been experience this? -KJ"
S/o to @115714 for my internet not working all mf day !! Never fail to disappoint #badbusiness | @163237 This is not the kind of experience we want our customers to have. Please follow us and send us a DM to further assist you. -JR
@115714 once a week is not enough | @163238 Hi there! How can we be of assistance to you on today? -PP
"Im waiting to hear back from @115911 because Im done with @115714 | @163239 Hi there, this is not the feedback I like to hear and will hate to lose you as a customer. What seems to be the problem? -MC"
"@VerizonSupport phone service on current iPhone  is still basically worthless in 80026.  @115714 what type of coverage do you have here? | @163240 Hey, can you also provide us with the nearest cross streets? Follow us and DM with the info. - NA"
"Hey uh @115714 ima need you to unfuck yourselves. Thanks | @163241 Hey! We would love to change the way you feel about us. Please elaborate on the issues you're experiencing, so we can assist. -SM"
"Thank you, @115714. @12115 @12116 @12117 @12118 https://t.co/aJgIcgy8mj | @163243 We're proud to be a company that supports equal access to the internet for all! #1MillionProject! <3 - SP"
Remind me when this contract is over to do everything I can to ditch @115714. https://t.co/U0SPz3PIML | @152471 We apologize for any inconvenience. We will have your assigned analyst reach out to you today.
When did @115911 start charging you every time you speak to a customer service rep?! Wondering if I should switch carriers. 🤔 | @163409 This is news to me Syda. As far as we are concerned it is free. DM us if you have questions or concerns regarding this. *KaeW
I always go to @115911 after or before #TMobileTuesdays #NeverFails | @163411 You can edited your notifications on your device for reminders. *NaeJ
Alright so either you're fucking trash @115948 or you are @115714 | @163435 Quite concerning! Why do you feel this way about us? Send us a DM informing us as such. We're here to assist. -HS
I don’t have the patience this morning #sprint ‼️🙄 | @163437 Are you still having service issues? - IR
I don’t have the patience this morning #sprint ‼️🙄 | @163437 Please let me know how can I help you today? - IR
"If you want more dropped calls, bad Internet, and poor customer service I recommend #Sprint | @163438 I saw you message. This is something we need to look into. Please shoot us a DM. -JJ"
@sprintcare ...This doesn't solve the fact that I am out of my old plan and paid an extra $70 last month - because an EMPLOYEE ERROR!!!!!!! | @163439 Hey! Please give us a follow in order to reply to your DM. - DB
"I cannot wait for my contract with @115714 to expire so I never have to use their garbage website ever again. | @163440 Hey, what's going on? Please elaborate on the issue that you are having. I want to help. -AM"
"Anyone else with @115714 been having issues with service lately? | @163441 Hi there, please let us know what type of service issues you are experiencing. Is it Voice, Data or both? -DR"
"@115714 yOUR SERVICE SUX ASS | @163442 Hey! Is there anything you'd like us to look into for you? If so, please send us a DM so we can further assist you. -JA."
"Aye @115714 whats going on with the internet speed?? | @163443 Hi there! We would like to review the coverage for you. Please, DM us. -CL https://t.co/rMApsV8PQY"
"@115714 i have been with sprint over 10 years. seems the coverage gets worse every year. i barely have a signal anywhere i go! | @163448 Hello! This is really concerning to us, please send us a DM and we will be more than happy to assist you. -JG."
"@115714 @sprintcare wow cant believe you guys said you would fix my issues and nothing has been resolve but rude customer service | @163451 Hello! This is really concerning to us, please send us a DM so we can further assist you with your issue. -JG."
@115714 can I have the connection I'm paying for please? 🤔🤔🤔🤔🤔 thanks | @163452 Thank you for bringing this to our attention. Please send us a DM so we can further assist you. -LP
#SamsungGalaxyS8 I got my new #SamsungGalaxyS8 & @6006. I'm so thankful @115714 @117159 @12123... https://t.co/H5lEpsAeoN | @163453 Great! If you're ever in need of assistance don't hesitate to contact us. Thanks for choosing Sprint. -RL
"i fucking hate @115714 I’m getting Verizon | @163454 Please tell us, how have we let you down? Follow us and send us a 'Direct Message' so we can assist. -KA"
"i fucking hate @115714 I’m getting Verizon | @163454 @115714 Hey there! We saw your message. However, in order for us to respond you would have to follow us. Please, give us a follow to proceed. -MK"
"@sprintcare Why am I, a long time, loyal customer, forced to let the employees open and activate my phone when I don't want them to? | @163458 We would like to further discuss your situation! Please follow @sprintcare and DM us for us to assist you. - FM"
"@115911 how long does it take to get the code emailed to you when trying to unlock a paid off phone?? | @163613 Good question. You should receive a response within two business days. If you have questions about your request, send me a DM. *JPL"
when i bought my iphone it was unlocked and when i switched over to @115911 they locked the device to their network. so mad. | @163614 Yikes! Let's get to the bottom of this ASAP! Send me a DM for help. https://t.co/cbaCC4vqgh *MichelleWalker
@115911 what's up with the MLB site down to redeem our $20? | @163617 That's strange. What error message are you receiving? *NaeJ
"Man other carriers already have iPhone X pricing up, but still not a word from @115911 . People don’t like being left in the dark guys | @163618 We've released this info Kevin. DM us for all of the pricing details. *KaeW"
"@115913 is there any way for my husband to get his #tmobiletuesday items overseas? He’s active duty military. #welovetmobile | @163619 @115913 Hey there, Chelsea. Send a DM our way and we'll chat redemption options: https://t.co/cuEwtd2epS *DanKing"
"@115911 when your techs say “the engineers are on it” what does that mean? I have consistently tested .36 to .43 Mbps LTE at my home..BAD! | @163620 @115911 Just sent you a DM, talk soon. :) https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp I need to DM you with a question / concern about a new order I placed this morning. | @157343 Perfect! I will meet you back in DM. #TForceGotYou https://t.co/cX9JRYxboR *MelissaStephens
"@115913 - Do any of the T-Mobiles sell the Magenta and black UEbooms? | @163621 @115913 Hey there, Ryan. Hit up your local store to see what inventory is available: https://t.co/PiPSI4hjzv *DanKing"
I’m already not happy with this iPhone 7 @115911 I got this phone last night and none of my apps are loading up on my screen⁉️ | @163622 Oh no! DM us and let's see what your iPhone 7 is acting this way. We're here to help. *JamieK
"@115911 @115913 a rep called and left a voicemail saying to call him back and I have left 3 voicemails over 3 days with no response? | @163623 @115913 My team and I are on standby ready to help, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"Taking the @39950 w/ the “fastest network in America” 🤦‍♂️ @115911. Do u people even try to use your own network in the Bay Area? #slow https://t.co/cvEWeVyjTw | @163624 Yikes, Alex! We're all about keeping you connected wherever you are so we've got to take a look this. DM us so we can get started. *WhitneyJ"
"Fun times: @115714 won’t allow me to pay off deactivated phone to port to @115911, so I’m in phone limbo until 10/26 | @163627 Yikes, Amanda! We're here to assist however we can! Feel free to DM us. We've got you and #WeWontStop! *WhitneyJ"
@115911 you blow ass | @163628 Yikes! That's harsh. What's going on? *NaeJ
"I’m about to go without a phone. That’s how trash my phone provider service is.   @115911 @ATT @115725 @115714 what offers are there? | @163629 We're here for you, Tori! Send us a DM with how many lines you need and we will go over pricing details! *ElleA"
I’m about to go without a phone. That’s how trash my phone provider service is.   @115911 @ATT @115725 @115714 what offers are there? | @163629 Hey there! It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! - KP
@TMobileHelp Will you update https://t.co/GbILN6r0ai to reflect the latest OTA to Aristo? | @163630 Thanks for reaching out on this! Shoot me a DM so I can make sure we get this addressed! https://t.co/3hyhCiTfQi
my phone screens broke and  so am i but i really want the new Samsung note btw my birthday is right around the corner @115911 @TMobileHelp | @163631 Send us a DM and we can review your available options: https://t.co/WZM6cbcgHU *JonPorter
@115911 is TRASH PERIOD!!!!!!!!!!!!!! 😡 | @163632 That's not nice! What's going on? Let us know in a DM so we can work this out with you. *NaeJ
Lmaoo my phone off. @115911 wassup bruhh | @163634 UMMMM. Sounds like something you did on your end 😂. If not send us a DM and we'll look into it. *KaeW
"When every network is available in you area except @125241 😡#Mayaguez https://t.co/LdYRUtGgDg | @163640 Hey, this type of feedback is very concerning to us. Shoot me a DM so that we can look into this. We are here to help. -IB"
"Woman at  @115714 said the ‘zip code I provided has best network’ .How you telling me this when I have 2 service bars rn https://t.co/Pk63dl9W8G | @163641 Hello! Do you need our assistance? If so, please send us a Direct Message, so that we can further assist you. --OC"
"@sprintcare A new low for customer service at Sprint, our only job is to sell. https://t.co/y1r4lSn9Zs | @163642 Allow us to assist you concerning your issue. Please send us a Direct Message, so that we can further assist you. -MJ"
@115714 you deleted my wireless phone line and now not even able to restore it back. I've spent 4 hours - can anyone resolve this for me? | @163643 Hello Michael! Can you please send us a DM for better assistance? -LM https://t.co/rMApsV8PQY
"@115714 all y’all do is lie!!! And give customers the run around! | @163657 Seems like something we need to look into, please send us a Direct Message, so that we can further assist you. YollannaP"
@115714 your customer service is ass | @163658 Hello there! Is there anything we can assist you with today? Please let us know. - KP
HTC Bolt @115714 @116447  zip code 12561 State route 299 & Libertyville Road. 4 months and no follow up from your executive office. https://t.co/g0sJMysy8y | @122984 @124218 @163659 Please DM us more. Team @116447
HTC Bolt @115714 @116447  zip code 12561 State route 299 & Libertyville Road. 4 months and no follow up from your executive office. https://t.co/g0sJMysy8y | @122984 @124218 @163659 This isn't the experience we want for our customers. We are with Team @116447 and here to help.
These leasing programs @115714 are a disgusting cash grab. And charging more to keep the phone is worse. This isn't working @sprintcare | @163660 This sounds really concerning! We will be really glad to help you. Are you trying to own your device? Please elaborate some more. - OM
"I’m getting “slow” internet. 👨🏾☕️ https://t.co/oyNN9LdOPd | @163661 Thanks for reach reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
Today was going great until I went to @115714. @sprintcare ready to end my over 12 year relationship with you. I was treated horrible | @163662 I can help you with today.
Today was going great until I went to @115714. @sprintcare ready to end my over 12 year relationship with you. I was treated horrible | @163662 I do apologize for the customer service you did not get. We don't want to lose you as a customer is there anything
"Shame on #MarceloClaure #CEOofSprint
#BadService #NeverWillIUseThem #BadCustomerService #WontUnlockMyPaidForDevice | @163663 We are sorry to hear this. Please DM your number and an agent will contact you tomorrow to resolve this issue for you. Team @116447"
Yo @115714 explain to me how ive been sitting in the same spot for the past 3 hours and all of a sudden my service turns to crap | @163664 Oh no! Let me check the coverage in your area. DM us with you nearest cross streets and ZIP code. -JJ
@115714 your coverage #sucks #horrible . But you already know that | @163665 Hey this is not good. What service issues are you having? Have you done any troubleshooting? Shoot me a DM. -KA
"@115714 @sprintcare will the Nike+ Apple Watch series 3 be available to order thru you guys tomorrow? | @163666 Hey, we want to help. Please send us a Direct Message, so that we can further assist you. -AB"
@115714 @sprintcare will the Nike+ Apple Watch series 3 be available to order thru you guys tomorrow? | @163666 @115714 Kindly follow us here on twitter in order to provide you with the relevant information. -AB
"@sprintcare dumb ?, I got an LG6 back in April and now the vibration doesnt work. That something a store/warranty can help me with? | @163667 Hi Joe! I'll be happy to look into options for you. Would you mind sending me a direct message, so I can assist you further. - LP"
"@115714 how long y’all think my gold iPhone 8plus gone be on back order? I need that by Friday. 

Write Back. | @163668 Great choice of device! You can review model specific shipment info & keep updated on https://t.co/RDgqxv7W9w, 4 your delivery status. -MM"
@TMobileHelp let’s talk upgrades! | @164223 Awesome!  We will head over and respond to your DM! https://t.co/WZM6cbcgHU *JonPorter
@115913 Trying to leave Verizon for TMobile...I owe Verizon needing my iPhone 7 to work on TMobile network today😔Heeellllpp!!!! | @164224 @115913 We'd love to see you on the Magenta Squad. Send a DM our way and we'll chat all things UnCarrier: https://t.co/cuEwtd2epS *DanKing
"@117159 @TMobileHelp purchased 3 note 8s 10/2 @115911 was told I could get wireless charger & 128g card, offer expired week b4 smh | @164226 Hey! You can you please DM me. :) I'll be more than happy to help you  https://t.co/XOMz3euW2N. *RehanaAnwar"
".@TMobileHelp I was using my phone but went to “no service” and was logged out of my original tweeter . Com account | @164227 Hi there, so sorry to hear you're not getting service. Send me a DM, let me fix this! :) https://t.co/lo6HrLTstT *SimranKaur"
"@115714 @sprintcare
8:50 AM - Charter Spectrum WIFI 
8:51 AM - Sprint LTE
#unlimitme https://t.co/EIKzLzT4Gx | @164259 Thank you for bringing this to our attention. Please shot me a DM to further assist you on your issue you're having currently. -AC"
Well @115858 @115725 @115990 series3 Watch with cellular still doesn’t connect to cellular! maybe I’ll try @115714 and @117159 | @164260 Hi! Thank you for chatting.  How can I help you? - AM
"@115714 why do you guys only have deals for new customers or added lines? There are people who've been with y'all 10+ years, nothing for it. | @164263 we have new promotions coming up all the time. Please let us know if there is anything we can assist you with today? - KP"
"@115714 why do you guys only have deals for new customers or added lines? There are people who've been with y'all 10+ years, nothing for it. | @164263 Sometimes we run promotions for people that are not even customers yet, however, I can assure you. - KP"
"@115714 why do you guys only have deals for new customers or added lines? There are people who've been with y'all 10+ years, nothing for it. | @164263 We strive for the satisfaction of our customers. Not all promotions work for every customer's account. - KP"
@115714 your service in Denver CO is shot | @164264 We are glad to take a look. Please DM the address where you are having problems.
"@TMobileHelp which party to poke re: @1202 XZ1 support for Wi-Fi calling and VoLTE? | @164836 Sweet phone, Roman! Thanks for the feedback! Please send me a DM to chat about this in further detail! Thanks! ;) *ZachReyes"
Been a huge series #HR4HR -  @115911 earning my business thx guys. Go Dodgers!!! | @164837 @115911 Hey Eric! Please send a DM my way and I'll get those details! https://t.co/lH0SH5fy2m *MikeRice
"Nope apparently @115911 can't do anything about those scam calls. Support suggested I change my phone number. https://t.co/GcBVvmpdBm | @127981 We appreciate your time and while we can't block everything, technology is getting better and better all the time! *ErikaHoleman"
10 months of trying to fix a TMobile Billing Issue #Fail. Just hung up on by customer service and no callback. 6 lines Not Happy @115913 | @164838 @115913 I want to get your bill and account all sorted out. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"Fuck @115911 on god | @164839 Ouch! What's got you feeling that way, Jordan? DM us here so we can help out. *BlakeT"
"Brilliant, fast support from @TMobileHelp 👍 | @165034 We try our best! :) My name is Rose, DM me if I can help you out with anything! :) https://t.co/LNUbmWfmEy *RoseAdams"
"@115913 @TMobileHelp @136958 I pay for 4G LTE but this is not LTE. https://t.co/3l3RgoAKD4 | @165035 @115913 We're here for you, Yunxiong and your speeds are critical to us. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp why is there an extra $20 upgrade charge when purchasing an iPhone from you? | @165036 Hi @165036, I would be happy to assist you with your questions today. Please initiate a direct message or private message. *AbrohamVela"
"Haven't been on the subway in years, it's nice that I still have service down here. This is why @115911 is the ONLY option | @165037 #cantstop #wontstop You deserve a great connection! https://t.co/zXrDYDCnIa *Bridget Wren"
"hey @TMobileHelp , how do I report spammers to the nameID service?
I used to run a business so I keep getting these AmericanExpress scams | @166538 To report spammers, simply head over to over https://t.co/H1ExIKGO2a and we'll do the rest! *SageMcGowan"
"hey @TMobileHelp , how do I report spammers to the nameID service?
I used to run a business so I keep getting these AmericanExpress scams | @166538 Spam= Nah..luckily, Spam ID& Block have you covered! Check this out: https://t.co/d1S6HbjKIz *SageMcGowan"
@115913 @TMobileHelp why does it seem like your “customer service” isn’t improving. Literally on hold for about 45 minutes now | @166539 @115913 We strive for world class customer service. Please DM us what's going on so we can help out: https://t.co/cuEwtd2epS *DanKing
"Thanks @115913 1 hour wasted w/@115911 to find out that they don't support the Apple Watch on Business Accounts. #thedumbcarrier $10/mo | @166541 @115913 We want to make sure you can enjoy your watch, Jason. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115913 I have 2 phones, my daughter's and mine. How do i get a spam call asking for ME on my daughters line if i don't use that number? | @166543 @115913 We'll get to the bottom of this together, shoot me a message so we can chat https://t.co/Nr93OTtXRx *TaylorBest"
@115911 please to start hiring sensible people in y’all customer service department! I’m sick of this shit!!! | @166545 That's not what we want for you! Please DM us here: https://t.co/gAmFrAsnx1 with details! *PatrickUllmann
@115911 I want to do an upgrade without doing a trade in. How can u do that on the shop? | @166554 I'd love to be your #MagentaUpgradeExpert! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@115911 fails me again what a surprise | @166555 Hey there! We're here for you! How can we assist? *KellenF
@115911 I'm ready to pre order my V30 now gosh........ Come on we can go places with this. | @166559 If you need me to go ahead and help you pre-order that v30 I’d be happy to do so. Let me go ahead and get your ac... https://t.co/UYYijr2ejv
@TMobileHelp Can existing T-Mobile customers get any promos and help buying a Pixel 2 and using it on the T-Mobile network? | @166560 So glad you asked! Send a DM my way and I'll get you all the details! :D https://t.co/senzStoecA *HillaryTurner
"The Google Pixel 2 & XL @136221 
Nice phone love it ! I might MIGHT pick this up over the Note 8 WAIT will this be in @115714 🤓 ? https://t.co/kdFIsxf3gn | @166616 @122986 Unfortunately the device is not available, but you can purchase the phone fully unlocked from the Google Play Store. -SM"
"The Google Pixel 2 & XL @136221 
Nice phone love it ! I might MIGHT pick this up over the Note 8 WAIT will this be in @115714 🤓 ? https://t.co/kdFIsxf3gn | @166616 @122986 The device is capable of being activated on the Sprint Network through the Sprint BYOD Program. -SM"
"So much fun in #WeHo @115714. New Team Member Tanesha from MO.  Paola with 3 lines from T-Mobile.  And a Connect Now training class, too!! https://t.co/LLJTIR08Rl | @166619 Great pics! -KA"
"Am I the only one who has no service for no reason ??? @115714 | @166620 Please follow us on twitter, so that we can continue to assist you. -JC"
Am I the only one who has no service for no reason ??? @115714 | @166620 This doesn't sound good at all! How long have you been experiencing service issues? -JC
What happened with @115714 customer service. | @166621 We strive for the satisfaction of our customers. Is there something I can assist you with today?
@sprintcare my S8 mysprint keeps coming up with download failed. I can open it no problem. Any clue? | @166622 Hello! This sounds concerning. Can you give us some details about what's happening? Are you trying to activate the phone? -CD
@sprintcare are there service interruptions in San Antonio??? My network is not working all day :( | @166623 We are more than happy to check it out! Please DM us your location that you are experiencing problems at
"@115714 I think this 15 year relationship about to end!! Was at game last weekend and @ATT and @115725 services working, not mine | @166624 @166624 - Ok. We are always working towards expanding our coverage -LG"
@115714 always slacking | @166625 Hey there! Is there anything that we can help assist with? -MM
"@115714 @116447  Will Sprint support the Pixel 2?? | @166626 We don't have word on this just yet, but check https://t.co/jynCKmEl7R regularly for updates.  -Team @116447"
"@115714 you suck so bad and I have hit my final straw today. Switching carriers the first chance I get!!!! | @166627 Hello, Kelso! We'd hate to lose you as a customer, is there anything I can assist you with? -CD"
Hey @115714 why is your coverage in Cedar City Utah so terrible? What am I paying for every month? | @166628 Can I please have your nearest cross street an ZIP code I would like to help? - IR
Is @115714 mobile internet down in Dallas? | @166629 Let's check on that services for you. Please send us a DM to assist. - EG https://t.co/rMApsV8PQY
"Hey @115714 where can I commend an employee? After extremely confusing phone conversations, a local employee straightened it all out, twice! | @166631 Hello there! We love to hear positive feedback. Do you have the employee' s name that you were working with?"
@115714 wow you ask me to go private to take this out of the public and u ignore my message?? How do u people have jobs? | @160369 Thank you for your co-operation. I need to access your account so I need you to come into our secure message forum.1/2 -ES
@115714 wow you ask me to go private to take this out of the public and u ignore my message?? How do u people have jobs? | @160369 Get started here: https://t.co/wApEsn1UWq Conversation will be continued in your secured web browser. -ES 2/2 -ES
@115714 wow- your customer care team hands up on me because I want to speak with a supervisor who can actually help me?? | @160369 For ur protection and ours I am willing to help u all I need is your co-operation. -ES
"@TMobileHelp I signed up for Tmobile Tuesday offer for free MLB all season. Why was my acct deactivated for the playoffs this year? | @166879 Hey there! DM me, let's knock this issue out of the park! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
There is no @115911 reception in the red. That’s about 10 minutes on the train. Very annoying. https://t.co/Ed8pEgqfzV | @166880 Hey Doc! Staying connected is super important so we've got to check this out for you. DM us so we can take a closer look. *WhitneyJ
I’m very highly upset w/ @115911 I got a replacement phone that still doesn’t work! @115913 I would like to speak with u about options | @166881 @115913 Let's dive in and explore every option. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice
🤦🏽‍♀️🤦🏽‍♀️😡😡😔😔😒😒when U DM both @AppleSupport N @TMobileHelp 4 assistance cause ur phone is going haywire cause of an error get no response | @166883 We've got your back! I see we've been working in DM so I'll hop right back there so we can get a resolution! *TracieBrazie
Anyway Americans only have 4 to pick @ATT @115911 @115714 and @115725 its called monopoly they all fuck you in the ass with no Vaseline | @166884 We're here for you and I'm certain we can figure everything out :) Please send us a DM and we'll get to work! *ByronEdwards
@115913 how can I upgrade or trade in for Pixel 2??? Verizon has exclusive 😫😫 | @166886 @115913 Hey! Great phone! Check out all the details here: https://t.co/ZpUYFrAEQJ *AlissaFast
"@115911 why is my phone going slow if I paid my bill I thought y'all wouldn't finesse me like sprint did | @166887 We've got you, Angie. We're happy to check into this with you. Please DM us. *GiselleM"
I was thinking about keeping @115911 but who in the hell allows someone else to go in and get a new phone on your account without you | @155238 That isn't the experience we want you to have.  Send us a DM and we can take a look! https://t.co/WZM6cbcgHU *JonPorter
@115911 is it possible to briefly reinstate my old number to obtain a TFA code? This is the only way for my to access the account. | @166888 Let's get more information on what's needed and if there's anything we can do. Send us a DM and we'll follow up. *KeithM
"@115911 How about being the UN-DERSTANDING  carrier and offer free replacements to the survivors of the Vegas attack that lost their phones | @166891 Alan, we realize this is a difficult time. Please DM us. We're happy to address your concerns. *GiselleM"
"Lost my T-Mobile service on the ferry from Vallejo to SF, while my mom's AT&T service worked the whole way. Your network is crap. @115911 | @153520 Hey David! We want you staying connected everywhere you go. Send us a DM and we'll be happy to look into this with you *ErikS"
Great...so my iwatch 3 shipping date just got pushed back for the 3rd time. Thanks for nothing  @115911 | @166892 Hi Mickey! I know that you are eager to get your device. You'll have it in your hands before you know it. DM us if you have questions *ErikS
@115911 im sending this tweet on a T mobile serviced phone. Cant I get a retweet for that? 🙏🏼 https://t.co/qTzKzuN6JN | @166895 That is awesome!!! I love it! *TreBrewbaker
"@TMobileHelp service is down or spotty  in Baltimore, what gives? | @166896 Spotty service!?! That wont stand! Shoot us a DM and I'll be happy to check on that for you! :D *BruceBerg"
Think Imma switch to Sprint hate @115911 | @166897 Oh gosh! I wouldn't want to see you go. What happened? DM us here with more info and we'll assist you ASAP. *ValerieP
"@TMobileHelp hello I have a question about the Pixel 2 promo.  is this the right place? | @166899 Hey, go ahead and send me a DM https://t.co/EyMABzAJlb thats the right place. I am more then happy to help :) *MiggyHerrera"
Even tho I brought a unlocked Pixel XL 2 today but @115911 Promo doesn't make sense if I already have a phone line y would I make another 1 | @166900 Let's take a look at this shall we?! Send me a quick DM and let's make sure you are taken care of. *TreBrewbaker
@115714 kiss my ass | @166906 This isn't the kind of response we will like to hear. What seems to be the issue? Allow us to help. -AP
PREACH! Say it louder for the @115714 workers in the back!😒 https://t.co/cBMuqUB52K | @166912 Tell us how we can change this impression. -JA
@115714 service is real sucky right now. | @166913 This is not the experience we want you to have. What issues are you having? -RL
"Done with @115714 after today, no bullshit. Absolute worst service I’ve ever gotten in my life. | @166914 Hey Mr. Sandor, We've sent you a private message, have you seen it? Please allow us to help. Thank you. Ange L"
"Here we go 🙄 I rather not waste my time explaining RT @sprintcare: @166915 Hey, what's causing you to feel this way? - NA | @166915 Hey, allow us to look into this for you. What issues are you having? - NA"
"Hey @115714, I'd just like my phone to have service in my apartment but that must be too much to ask right? | @166916 Hey, DM us with the nearest cross streets & ZIP where you're affected. Lets review the area. - NA"
"I hate you @115714 | @166915 Hey, what's causing you to feel this way? - NA"
"@sprintcare can I ask a quick question | @167346 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@ATT is making me miss @115714. Why did I even leave?? | @167354 You can surely come back to Sprint, you are always welcome for it. We're glad to hear you're reconsidering Sprint! - LP"
@115911 do you get any of the email letters I sent to you? Or I'm I just wasting my Ff EIN+G TIME^TYME/3.14+R ?¿ WAITING FOR NO RESPONSE?¿ | @167619 What's going on and how can we assist? Send us a DM so we can follow up. *KeithM
"@115911 profiling your customers? really ? lol gotta stop giving you clowns my money. sheesh 😅 | @167622 We're happy to address your concerns, Q. Please DM us. We look forward to assisting you. *GiselleM"
@115911 @115913 Whats the easiest way to come back to @115911....We ported 5 lines out less then a month ago. Help :) | @167623 @115913 We're here for you Greg and we'll cover every option. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
Im over dealing with all of the shit @115911 has me doing to fix a problem their associate made 🙃🙃🙃🙃 | @167626 We want to help make sure you get everything taken care of. Send over a DM with more details so we can assist. *JPL
"@115911 looks like I will be ending our long relationship due to poor policy and support. | @167627 We can't lose you, Tracy! We're here to support you all the way! DM us so we can make this right. *WhitneyJ"
"@115911 @TMobileHelp Wife and I did TM Tue. At Dunk Donuts today mine already expired, hers didn't.  Why?  Can I get it back???  Thanx!!! | @167629 Hey Scott!! Thanks for reaching out! Can i get you to DM me? *CamiCutsforth"
@115913 @115911 @TMobileHelp  What is the first minute I can preorder the V30? | @167630 @115913 We're all super excited for the Pre-sale which begins on October 5 at 5:00 a.m. PT. https://t.co/L9uPTsADYS *AndrewPelton
@115911 and I'm so glad that I came from Verizon I'm saving tons of money the best network T-Mobile | @167631 We're always glad to have you in the #MagentaFamily! I'm happy you could #GetThanked too! *KyleVesely
The irony of me calling @TMobileHelp and the rep saying the line is breaking up 😑😂 | @167632 Oh no! Dropped calls are never fun. Shoot me a DM. I'm here to help! :) *SarahPearson
"@TMobileHelp already have two lines with you & don't need another, and i switched to tmobile in Sep, how does this work for my new Pixel 2 | @167637 I'll get you all the details you need! Send a DM my way and I'm on it! :D https://t.co/senzStoecA *HillaryTurner"
"#saywhat !!! @115911 offer in US only? https://t.co/PQWsZ5N6aP | @167639 This is a US deal, yes. If you have questions we're a DM away! *JamieK"
First week with @115911  and it seems the #TMobileTuesdays  CVS offer was bugged :( Neither mine nor my wife's order went in correctly :( | @167641 We appreciate you bringing this to our attention. We're happy to check into this with you. DM us. *GiselleM
@115911 15 min on chat and no help. Texts keep failing. What is the problem! | @167642 Hey there! I hear you and I know your time is valuable. Send us a DM here so we can help you out. We're here for ya! *BlakeT
@115911 So does your pixel offer only work for new customers? | @167643 Existing customers can get in on the deal too. See https://t.co/ZpUYFrAEQJ BOOM! https://t.co/6JAtI8jAfO *RubenHernandez
@sprintcare hi can you help me with data | @167648 Sure! What seems to be the issue? Can you please let us know so we can further assist you. -EF
@115714 why is it so difficult to correct your own mistakes 🙃 | @167649 .. to have about us here at Sprint. Can you please let us know the issue your having which led you to have such feedback about us? -TC
"@115714 what's up today service is super  S.....L....O......W..... 33172, 33165 | @167650 Service is normal in this area. Please send us a Direct Message, so that we can further assist you. -JN"
@115714 is fuckin garbage maaaan... I get no service and then they fuck u out your bill 🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️ | @167651 This is not the feedback we like to hear. Please send me a DM along with your nearest cross street and ZIP code. -NW
@115714 is fucking terrible man! I hate that I ever even switched | @167652 Oh no! This isn't the way we'll like you to feel. Can you let us know why you feel this way? -PP
"@115714 @sprintcare I contacted the BBB after years of terrible service from Sprint. Why are you still mailing me when you agreed to not? | @167653 Please send us a DM with your contact number, we will review your concerns and reach out."
@115911 Save me from @115714! They’re a bunch of crooks! | @167654 This is not the feedback we like to hear. What issues are you having? -RL
"My phone has been saying “ invalid SIM “ since 11 o’clock this morning. I’ve tried everything to fix it 😒😒😒😒 @115714 . | @167655 Have you tried removing the SIM, putting it back in and restarting the device? -KA"
"@115714 has the worse service ever, my phone barely works, I had more realible service with @126302 | @167656 Hey! This isn't what we like to see. Please send us a Direct Message, so that we can further assist you. -AL"
"Why are all the phones & cable not working properly in Florida! @115714 what's wrong w service 34202 | @167658 Please send us a Direct Message, so that we can further assist you. -AD"
"Why are all the phones & cable not working properly in Florida! @115714 what's wrong w service 34202 | @167658 Hi! How long have you been experiencing this issue? Are all of your services being affected, e.g. voice calls, data and text messaging? -AD"
@115714 what’s the point of me paying monthly for insurance on my phone if i still have to pay for the repairs?? | @167659 Hi there. Please send us a DM so we can further assist in reference to your issue at hand. -FA
"@115714 Why does an ""upgrade"" now mean paying over $600 to own a phone eventually when it used to be $200 to own it immediately? | @167660 That doesn't sound cool. Please send  me a direct message, so I can explain details. I'll be waiting your DM. - LP"
@115714 don’t start this shit. why do I have shitty service in the city | @167661 This is truly concerning to us. We would like to help you! Please send us a DM to further assist you. -EC
"@sprintcare yo what is this?! It keeps trying to load or install for the last like 10 hrs & it never finishes & can I just delete it somehow https://t.co/RVRjA9txhh | @167662 Hi Megan, we want to help. What is the make and model of your device? -DR"
Hey @115714 none of the stores I visit have level 30 badges for pokemon go. Where's the love? | @167663 Hey. Are you visiting the PokeStop or the Pokemon Gyms? -KW
"@sprintcare this notif keeps coming back. cleared data/cache for my sprint installer & my sprint. Checked system, prl, and profile updates. https://t.co/u2XlPv8kMY | @167664 Are you having any issue while trying to download the app? Do have enough storage on phone? -NW"
@115714 I've been trying to get my VISA cards for switching service since March. Do you ever really mail them to people? | @167665 Thank you for reaching out to us.  Please send us a Direct Message so that we can further assist you. -CO
@115996 plz look into @115714 scamming consumers with iPhone 4ever promo. if @115714 can't help @115911 just got a new customer. | @167666 Hey! This really concerns us. What 's going on with this promotion? Please DM us and follow us on Twitter so we can assist you. -JS
@115714 iPhone 7 Plus.... takes 8 hours to charge to 80%..... y’all want it back or??? | @167667 Hey! Thanks for reaching out to us with this. Can you shoot us a DM for us to have a chat? -DC
"I hate you more than I hate myself @sprintcare @115714 | @167668 Hey there! We're sorry for the inconvenience, please let us know what's making you feel this way about us? -AL"
A yo @115714 get your customer service together no reason anyone should walk in y’all store and not be acknowledged... tired of this! | @167669 We apologize for any inconvenience caused. Is there anything we can assist you with? Let us know. -KA
I’m sick of y’all @115714 | @167672 Your tweet really concerns us. What issues are you currently experiencing? Please let us know so we can help. -KW
"All @115714 wanna do is stress me out | @167674 Hey, what's going on? DM us. - NA"
"@115714 does calling plus and VOLTE allow for Samsung galaxy S8 & S8+ to video call?? | @167675 Since this option it's available, you should be able to video call.  2/2 - AA"
@115714 does calling plus and VOLTE allow for Samsung galaxy S8 & S8+ to video call?? | @167675 Hi! Thank you for contacting us today. VoLTE is available for the devices mentioned. 1/2 - AA
"Retweeted Tina_EQ (@167676):

@116447 @115714 Thank you for the fabulous service at the Sprint La Mesa... https://t.co/cWW0AKkItY | @167676 Thank you for being a loyal Sprint customer. We appreciate you."
"@115714 Nothing like upgrading my phones at your store and than spending 5 hours on the phone  fixing my bill because of incompetence | @167677 Thank you for reaching out to us. Was the issue resolved at the end of your call? Please let us know, we want to help. -DR"
Shopping for a new cellphone company because @115714 is a liar 🤥 | @167678 It concerns us that you think that way. Please DM us so we can further assist you and change the image you have about us. - AS.
"@sprintcare Ohh and here is how yall treat us EVERY CALL we make.

https://t.co/xmwYEUYxHH | @167679 All calls are recorded for quality purposes. You can also record your calls with Sprint if you choose to. -CS"
"@sprintcare We are having a ton of issues here in Dallas, TX. Any reason why service is so much worse than usually? My LTE is failing. | @167683 Hi there! When did this begin to happen? Are you having issues making calls as well or is it only  accessing the data network? - JF"
@115714 received a call re: my bill plz call me | @167684 Please send a private message with a good contact number where you can be reached.
After dealing with @115714 and @sprintcare I'm starting to think they may be worse and harder to deal with than Comcast!  That bad! | @167686 We are sorry to hear this. Tell me what's going on and I can help you. Please send us a Direct Message to further assist you. -DM
"And it's not in one specific area before you tweet me to ask my location to ""check the problem"" RS anywhere I'm at. @115714 https://t.co/ZeVG4R59ZY | @167687 We would hate to see you leave. Please send us a DM and follow us so we can assist. -KG"
@115714 so tell me why my iPhone 8 plus gold looks pink | @167688 This is deeply troubling! Please send us a Private Message so that we can further assist you. -CO
"@sprintcare re: how can I get in my California Lifeline assurance /sprint phone when locked, if I can't remember password. Sorry we're elder | @167689 Hi there, thank you for reaching out. What password are you taking about? -MC"
fuck i hate you @115714 | @167690 Oh no! This is not the feedback we like to hear! Please follow @sprintcare and DM us for further assistance. - FM
"@TMobileHelp hi, i was wondering how much is it to just pay monthly for a line for a wearable without ONE or Simple Choice. | @168085 Hey there! DM me, I've got some answers to send your way! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
@115913 @TMobileHelp Hi John  I have T-MOBILE one plan. This is not LTE. https://t.co/Z5zjY1BhRv | @165035 @115913 We're committed to getting you the best service. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp home internet provide network takes 2days! I'm looking to shift! Already been a wireless customer for over 10yrs. #imloyal lmk | @168086 We don't provide home internet but let's DM about what we can do. :) Send me a DM: https://t.co/dPHUAru2pc *MikeVance
@TMobileHelp How does kickback work? Do I get $10 for each line that doesn't use more than 2GB? | @160311 I would be happy to answer that question can you reply in DM *WendyP
"@117540 I just finished up the Periscope video I have a question for using the https://t.co/IsHeZVUJ0T website to claim stuff. https://t.co/DSChhjBVmy | @168088 @117540 We've got your back, Mark. Send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Well guys, we've already had 3 dropped calls in 2 days 😬 https://t.co/IEO1174hoI | @168089 We want the best possible coverage for you, Chelsea. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
@115911 has given me the run around and I just want a new phone 😭😭😭 | @168090 Hey Jessica. We're happy to answer any questions for you. Send us a DM and we can look into this *ErikS
@sprintcare will you guys be getting the pixel 2 XL? | @168105 The Google Pixel 2 and Pixel 2 XL can be purchased from the Google Play Store and activated on the Sprint network. -TR
On my 9th call with about the same thing!! I swear I don’t know how they keep customers 😡😡 again.. @116447 someone needs to be fired. | @168107 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily.
"@115913 Can you please find out if the #Pixel2XL will get LTE Band 71 via software update? FCC filing showed it has it but its not there | @168231 @115913 While the Pixel 2 won't support 600MHz, it is totally compatible with our LTE network for awesome speeds! https://t.co/lH0SH5fy2m *MikeRice"
".@115911 total blind spot in my hotel room so I had to exit the hotel to call my mom back.

Bollocks. | @168232 Hey there, thanks for reaching out. Please send us a DM and we'll take a look at the coverage there. *ChanneyT"
"Why am I not given the option to speak to someone @sprintcare | @168291 Hey, how can we help you today? You can send us a DM for any assistance. - NA https://t.co/rMApsV8PQY"
"These @115911 commercials hype me up man they make you believe like they really are the fastest network. Till I use my phone ..... | @168359 Hey! If you're not experiencing great speeds on your phone, we gotta do something about that! Send us a DM! *TerriL"
"Anybody else's Samsung galaxy note 5 glitching? @115911 @1647 | @168360 We can definitely check things out for you, Stephanie. DM us! *GiselleM"
@115911 my mlb code won’t work ! Do I dm you guys ? | @168362 We got your back! Send us a DM here and we'll get this straightened out :) *KittyG
@115911 @TMobileHelp  My bill just went up $6 what's going on? https://t.co/wQgWkYEVsD | @168363 Whoa! I can explain! Just shoot me a DM! I got you!  https://t.co/HTgeLMEYEm *DonHebron
"@139105 @115911  #TMobileTuesdays  
I tried my  coupon for MLB baseball gear a few min ago and it didn't work???and it didn't work | @169287 Let's take a closer look Laz, we want to make sure you get thanked! Send us a DM with the details! *KittyG"
"@115911 I see you have a bunch of creative tricks up your sleeve with the ""Netflix on US"" deal.  Like magic the deal dissappeared on me. :) https://t.co/0OcmjK2yEP | @169288 What's going on Steve?? We want to make sure you snag the best deals, send us a DM with the details! *KittyG"
"@115913 if I bring my Pixel 2 XL and get a @115911 pre-paid plan, does it still qualify for the 50% back promo? | @169290 @115913 Hey! Check out the info we have here: https://t.co/ZpUYFrAEQJ and stay tuned for more details! *AlissaFast"
@TMobileHelp please tell me TMobile will be carrying the Pixel 2?! Never even got to use the first one... | @169295 give me a holler in the DM! https://t.co/ezZMoc7QXB *GraceFranco
@115911 am I getting a refund for all the days I had zero cellular Service. Thank u @116136 for 👍🏾 service #wifi | @169297 Hey Dorothy! Let's look into this with you. Send us a DM and we'll chat a bit *ErikS
@115911 @115913 Help me dump @115725 and get a Pixel 2! I can't pay off my Verizon phone with the Pixel offer you currently have. :( | @169298 @115913 Let's dive in and explore all our options. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp at what time can we pre-order the #LGV30 ? | @169554 LG V30 pre-order starts 12am Pacific time Oct 5th!! 2 more hours to go!!

https://t.co/KQh917fF7H *SurDuaneMcGurn"
"@TMobileHelp Is it normal to be charged $25 for a new SIM card? | @169555 Hey Ron! I saw you in the DM's and am working with you there, but yes, there is a charge for getting a new sim. *KrystnYogi"
@TMobileHelp Is it normal to be charged $25 for a new SIM card? | @169555 Rod*. I'll meet you in the DM's though and we'll work there further! :) *KrystnYogi
@115913 someone screwing up big time @115911 sending SIM cards with Apple Watch and saying android works with Apple Watch https://t.co/z7QDP3yWeA | @169556 @115913 We're always here to help for clarification. DM us anytime! https://t.co/lH0SH5fy2m *MikeRice
"@115911 I'm at home and this is ridiculous. I can't load anything. What am I paying $100 a month for? https://t.co/fwmg3neAt4 | @169557 We want you rocking amazing speeds Nick, send us a DM so we can take a closer look and get this turned around! *KittyG"
"@115911 all I’m trying to do is pay my bill, but y’all wont let me...that means it’s free right? @TMobileHelp I’m about to switch services | @169558 T-Force is here to help, send me a DM so we can take a look together! https://t.co/xaT8QuZFeS *SidneyNorton"
"@TMobileHelp I'm on 2/100 plan. Can I add a line, then cancel one after a month and go back to the same plan? I've heard it ends tonight? | @169559 Send me a DM. So I can check into this for you! :) *AdrianaMarie"
@TMobileHelp please help me! I have some questions | @169681 Hey! I got you! Shoot me a DM here https://t.co/QHDTFHxSPu and let me know what Q's you have! :) *KrystnYogi
"I absolutely love getting great feedback from @TMobileHelp they continuously provide great customer care thank you #UnCarrier | @169764 We ❤️ you too, Joy, and we're ALWAYS here for you! :D *KrystnYogi"
@115911 hope you'll consider dropping the new line retirement for Pixel 2 for existing customers! Don't want to open a line and cancel | @169882 message me and find out deets! ;) https://t.co/ezZMoc7QXB *GraceFranco
"@115911 yalls service sucks so much, my internet always going out. I'm going to @ATT | @169884 Hey there, we don't want to see you go. Send us a DM and we can assist. *ChanneyT"
@sprintcare dropped my iPhone tonight #cracked... want to order a new phone and make sure I'm getting a good deal but sprint site is down? | @169885 Our website is currently down for maintenance until 7:00 AM CT. Please DM us to assist you. -OM https://t.co/rMApsV8PQY
"ayo @115714 | @169886 @115714 Hi there! We tried to send you a DM without success. Please follow us, so we can proceed. - YM -."
"I'm sooooo pisssed I just had to pay my phone bill 5 minutes ago & my phone moving slower than b4😤😤😤😤 🖕🏽 #sprint | @169887 Hello there! We would like to help. What kind of issues are you experiencing? Please, let us know. -MK"
"@115911 I tried using the MLB shop promo code but it wouldn’t let me use it 
I was still on time before the expiration time | @170062 Hey Ricky, send us a DM and we'll see what we can do, making sure you get this offer :) *ChanneyT"
"@115911 #TMobileTuesdays I tried with this code what i got,bt for some reason it is not working. 
M3MQBJKR8GM45
I tried before it got exprd | @170186 We want to make sure you get thanked! Send us a DM so we can get to the bottom of this! *KittyG"
WOW this is amazing! Amazingly slow @115911 @TMobileHelp @115913 https://t.co/EHD2E386L9 | @170282 @115913 You should have fast data. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
Look into this @TMobileHelp @115911 @115913 can’t even search for directions https://t.co/1KzLfOOoFv | @170282 @115913 Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
@TMobileHelp can I get a request for an unlock on my phone? Getting a new phone so I’d like to get rid of the one I currently have. | @170286 I can help you get that taken care of. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@115911 @115913 5 hours and waiting at a t mobile kiosk for the buy one get one in tucson, and the manager has no idea what he is doing, and we are not getting anywhere, and its all royally screwed up, and hes focusing on other customers rather than solving our 5 hour issue | @170287 @115913 Five hours is a long time to wait and I want to help you get the assistance that you deserve. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115911 systems down at Store in Burnsville, MN.....really!!! Was not able EIP had to pay for it all??? | @170288 Tammy, we definitely want to look into this for you! Send us a DM so we can chat! *KittyG"
Super slow LTE on the Vegas strip this evening!! Almost useless. @115913 @115911 @TMobileHelp | @170289 @115913 Speedy data is super important. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@TMobileHelp my note8 lags seriously, and smartswitch will not work. I have been to tmobile store, called Samsung, gone to the Samsung kiosk and no one can help me. Help please. #businessacct #8lines | @170290 We've got you covered! Send us a DM and we'll get that taken care of right away, thanks! *GregoryD"
@115913 is there a scam going around T-Mobile customers? I got a call saying my bill could not be paid but my phone works fine plus I generally pay on about the 10th. | @170292 @115913 I want to get some more details about this call that you received. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@TMobileHelp You guys are sponsoring League of Legends Wolds but no free data to watch it via T-Mobile Tuesdays or anything? | @170317 I love league! You can watch Worlds live on YouTube which is on our Binge On list! *PhungDao
"Wow @115714 just overcharged the hell out of me 😤 | @170322 Hey! Is there anything you'd like us to look into for you? If so, please send us a DM so we can further assist you. -JA."
"@115911 you guys are fucking terrible | @170361 What makes you feel that way? DM us, I'm sure we can turn that around. *JoanO"
@TMobileHelp any way to check of my Verizon phone will work on TMobile? | @145142 Great question! Shoot me a DM here and I'll definitely make sure your phone is good to go: https://t.co/EoqAVShpFT *AustinWebb
".@115911 So you’re telling me. If I trade in my IPhone 7 for a 7+ it’s $669. But if I buy a new one with no trade in it’s still $669 🤔 | @170387 Is your current iPhone paid off, Matt? *NaeJ"
"@115714 worthless customer service. 15+ years as a customer and I have to spend hours on the phone every 3 months to gain online access | @170565 Hello James, do you get an error message when trying to log into your account?"
"@115911 got a job at Tmobile  a couple months ago and I had JOD on my old account next thing I know I’m being charged 528 are we serious!!! | @170566 Hey, Tj! Easy fix. You'll need to convert the balance into installments! Come on over to DM! We'll walk you through the process! *KellenF"
Between @115714 and @11965 I’m forever being overcharged for something 🙄 | @170322 Sure thing! We will reply to you on our secure platform. -JA.
"Yo wtf @115714 I'm trying to pay my bill like an adult but your website says that it's too early...WHAT??? It's calling me an ""early bird"" | @170775 Please send us a private message, so we can assist you in this process. -AM."
@sprintcare really need your guys help | @170778 Thank you for contacting us through private message. How may we be of assistance today? - LV.
"@115714 @sprintcare Pixel 2, does sprint support the eSIM function or will nanoSIM be required from Sprint store? | @170779 We are here to help! Please send us a Direct Message, so that we can further assist you. - LV."
"@TMobileHelp Hey @115911 ,my $20 code didn't work for MLB shop. Said it was redeemed? Could you please make this right? #TMobileTuesdays | @170813 https://t.co/vyjB7ko3ro *OmarF"
"@TMobileHelp Hey @115911 ,my $20 code didn't work for MLB shop. Said it was redeemed? Could you please make this right? #TMobileTuesdays | @170813 Oh no! Shoot me a DM so I can get this sorted for you! 😊 *OmarF"
"@115913 and his executive customer service team are my evil villain origin story, I was burned by Tmobile 1 too many times blame them! | @170815 @115913 I see that you've DM'd us! I will meet you back in your inbox now. Thank you! *AshHebron"
"@115911 Hi, i had earlier on request for you to unlock this lg k7 but no response. Its over 48yrs.kindly assist. Am in kenya https://t.co/Ukp1MY8Ex5 | @170942 Hi, Willie! Could you send us this info in DM so we can assist? *ElleA"
@TMobileHelp I just sent an important DM. Please respond asap if possible. | @144668 I sent a message your way and will continue working with you there *BarbPelotte
#TMobileONE @115911 😍 https://t.co/vrTNO4IHRP | @170943 That sure does look beautiful! 😍😍 https://t.co/soWScqBSGm *JohnAnderson
"@115714 and dead pages? I really want to like you but you're not making it easy - https://t.co/THOPnkHAnl | @138909 We'd love to have you in our family of Sprint, please send us a DM to further assist you. :) -LR."
"@115714 @sprintcare wtf is this? So i have to have a laptop to log in my account????? https://t.co/5pcOsZ7OMc | @170945 Hello! Thank you for contacting us, our webpage is currently under maintenance, if you want any assistance please DM us. -JG."
"@115913  2 weeks ago I was in Idaho for 1 week, upon arrival I lost complete service,my whole week there I was miserable with no service | @171123 @115913 Staying connected is important! Please send us a DM so we can check this out with you. *CassyFitzgerald"
@TMobileHelp trying to check bill through the app but... https://t.co/OovhyZEoVN | @171468 Morning! I'll get you all the deets you need! DM me here :) https://t.co/Op5C2z3lou *ChelseaBailey
"@TMobileHelp why do you continue to do me so wrong! 😢 Love the service, but not the customer service.. the 🏀 is being drop too many times. https://t.co/zQAnSOXRmB | @171469 Are you currently at home Woody? *LouM"
"@TMobileHelp why do you continue to do me so wrong! 😢 Love the service, but not the customer service.. the 🏀 is being drop too many times. https://t.co/zQAnSOXRmB | @171469 My name is Louise and i will be helping you out with that signal issue today. 
 
Just give me a moment to load up your account, 😃 😄 *LouM"
"@TMobileHelp why do you continue to do me so wrong! 😢 Love the service, but not the customer service.. the 🏀 is being drop too many times. https://t.co/zQAnSOXRmB | @171469 😢😢😢 Oh no Woody, We don't like crying face, lets see if we turn that frown upside down, 😃 😄 😁 😆 *LouM"
I received a shipping notification today for my @115714 iPhone 8. I received it on the 26th of September… | @171527 Let's help. Please send us a DM and follow us so we can help. -JT
"@sprintcare Hi, do I have to have a family plan in order to get FamilyWall for Sprint? If not, how am I charged for the service? | @171528 Basic service is free for Sprint customers. Premium is $2.99 per month for one Wall. -AM"
"@sprintcare Hi, do I have to have a family plan in order to get FamilyWall for Sprint? If not, how am I charged for the service? | @171528 No, you do not have to be on a family to have sprint wall. Any person with a sprint account can have this done. -AM"
"@sprintcare what do you if your new phone is frozen? | @171529 Please send us a Direct Message, so that we can further assist you. -CW"
Not sure if it's @115858 or @115911 but voicemail wasn't working had to set up 3x's & today I get 9 voicemails from the last two weeks | @171597 Oh no! Don't want you missing in action! Send us a PM so we can take a closer look! *ElleA
@TMobileHelp why is the LG V30 not showing up in the available phones for my Jump upgrade? | @171598 Really? Let's check it out! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith
"@TMobileHelp Check DMs | @171599 Hey there! I see your DM, and replying now so be on the lookout! :) *ChrisScott"
"@115911 I try to reclaim my MLB code and it did not work I did it before the expiration time 😔Help me | @171600 Oh no, Harold. Send us more info in a DM and we'll see what we can do. *NaeJ"
"@115911 Hi,need assistance with billing please. Thanks. | @171603 Sure Amy. Send us a DM here. *KaeW"
"@TMobileHelp Hi, I'm trying to upgrade to the lgv30 but it doesnt seem to be showing up in the upgade page. Chat staff couldnt help. plshlp | @171773 That V30 looks amazing! DM me, and we can make sure that you're getting one ASAP. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@TMobileHelp How in the name of God in the year 2017 am I only getting one bar of 4G service in Morristown New Jersey. 4G?! Thx | @171774 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"Very unhappy with @TMobileHelp T-Mobile customer service this morning. Unable to receive any help with the V30 or JOD. | @171775 Hey Sean, I sent you a reply via DM. Check it out and hit me up! 😊 *UsmanArif"
"@TMobileHelp is pissing me the fuck off! Its my fault nothing is working and they want alot load of money 4 a different phone. @115714 missu | @171776 Hey Dallas, I see your DM and will be following up in just a minute to help out further. *RachaelTansey"
@115911 y’all getting the pixel 2 anytime soon? | @171777 We have no word on that as of now. Purchase this device at an original realtor and receive $325 or half off the 64GB. *NaeJ
"@115911 when are the stores going to open in Puerto Rico!!!...I have been waiting for a new phone since September 25...broken screen... | @171778 Hi, Ginna! Send us a PM so we can check it out for you! *ElleA"
Aye @115714 y’all ASS!!! | @171787 Hi there! How can I help you today? - IR
"@116447 how can we get qualified for a #magicbox - we were already denied #sprintloyalist https://t.co/RpuhfO76yW | @171793 We are happy to review your concerns further, pls DM us your Sprint number. Team @116447"
"Hey @115911 @115913  why do I keep getting the run-around and different explanations when I try to upgrade a device. | @171945 @115913 We'll get this straightened out, Ryan. Send a DM my way so we can chat https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 any interest in letting me try a SIM for a week or two so I can verify I can switch two lines from VZW to TMo? | @171947 Hi, Michael! Send us a DM so we can go over some options with you! *ElleA"
"Ive been totally kicked N the ass btwn my Phone carrier service N phone I use maybe I need 2 switch all around @AppleSupport @TMobileHelp | @166883 @AppleSupport We never want to see you switch, Wannie! I just responded to your DM https://t.co/E37bpdWEut *StephanieTowers"
"if @115714 hang up on me one more time.. 😒 | @172075 Hey there, We are here to help you. What's going on? -AH"
"if @115714 hang up on me one more time.. 😒 | @172075 Please send us a Direct Message elaborating on your issue, so that we can further assist you. -AH"
@115714 is thee worst! Why have I been on the phone all morning trying to activate the cellular on my iWatch Series 3... | @172078 Are you referring to activating it to your device? - IR
@115911 ya really getting me angry .! Somethings gotta give with this service shit 😡 SMFH | @172161 Oh no! That's not how we want you starting your day! DM us so we can get this turned around! *ElleA
@TMobileHelp wanted to let you know my account is perfect now. Thank you for the help and follow up 😁👍 | @129242 PERFECT! #TForce got your back 24/7! 🤝 DM me for any other questions at: https://t.co/m0OQWGlE4J .😎 *SamoAljasim
"I’m starting to hate @115911 I used to love it but y’all getting on my nerves now | @172374 No ma'am, Phi! That won't do! We've got to get you back to the #MagentaLove! DM us so we can turn this around! *WhitneyJ"
"@115911 you failed us during the hurricane forcing us to switch carriers & now you’re giving us a hard time with the cancellation? #fail | @172375 Oh no, Mindy. We want to get this taken care of for you! Tell us more in a PM. *NaeJ"
"@sprintcare says it’s working but it’s not at all plug it in again | @172379 Please send us a Direct Message, so that we can further assist you. -NE"
"@sprintcare the sprint zone app is not allowing me to make a payment.it shows to click next but it doesn’t work | @172382 Hi Deez! Please send me a DM, so that I can send you the steps for other options to pay your bill. - LP"
"@115714: Switching to Sprint was literally a Nightmare.
Past due balance resulting from a returned item purchased is not resolved in 3 weeks https://t.co/azhS7oZlmX | @172383 Something isn't right, please send us a Direct Message, so that we can further assist you. YP"
"@sprintcare @115714 I requested to have a new representative for my business account. As of today, no answer from #Sprint. Poor cust serv! | @172384 Hey Francois! I would love to assist you. Please send a DM and elaborate on the issue your having. SL"
"I had $200 for a whole 5 minutes yesterday, because @115714 fucked me yet again on my phone bill #disconnectingasap | @172385 Good day tell what billing issues are affecting you? Please send us a Direct Message, so that we can further assist you. -MC"
2/2 - @115913 Solution is simple but @115911 is telling me a “SPECIAL” team needs to do it because I have a promotion | @172453 @115913 We absolutely want to take great care of you and get this resolved. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115714 @sprintcare asked my wife to call the police to arrest me for buying her a new phone from @115858 - #ShameOnYou #sprint really? | @172516 Hey! What seems to be the issue? Please let me know, I would like to help. - IR"
@115714 @115714 there customer service is the worst and to make it worst there workers can barely speak English always over charging | @172535 Can you please let us know the issue that your faced with in which led you to have such feedback about our service here at sprint -TC
Nothing was solved and got disconnected! Thanks @115911 Total call time: 3 hours and 33 mins & 45 mins in store ✌🏽 😡 | @172565 go ahead and message me and let's get this worked out! <3 https://t.co/ezZMoc7QXB *GraceFranco
". @TMobileHelp @115913 What offers are your current customers able to use if they buy a Pixel 2 XL from Google? | @172603 @115913 We've got you covered, Jordon. Check out our incredible deal for the Pixel 2 XL https://t.co/ZpUYFrAEQJ *TaylorBest"
@TMobileHelp I noticed my device protection is on the wrong phone. Can you look into that? | @172633 absolutely! Go ahead and DM me and let's get this going! https://t.co/ezZMoc7QXB *GraceFranco
+ it's not just me being a bitch. it's because THIS IS MY SEVENTH TIME CALLING. @115714 done with y'all. | @172635 Oh No! What seems to be the issue? Please follow us @sprintcare on Twitter -MP
"I've had @115911 for less than 20 days and I'm ending my service tomorrow. You all suck ❗️Back to @115725 I go ❗️ | @172712 Why would you want to do that?! Send us a DM and I""m  sure we can restore your faith in us! *TarynS"
@116447 we left you for @115913 Because your customer service is absolute trash 20 years of lies. It's over | @172760 Team @116447 is here to help!
Already to make the switch to @115714 on Thursday just waiting for my refund from @115911 | @172772 We would be more than happy to have you. - LS
"@115911 Tuesday’s app not working for me today. Site says check next week. https://t.co/S9iPypV1Tn | @172789 Let's take a closer look to see what's happening with the app, Brandon! Send us a DM! *RickK"
"@115911 once again TMobile Tuesday just disappointed me. Why not add the deal info on the app?? I hate Twitter! | @172816 Hey Shelley, which deal info are you referring to? *ChanneyT"
"@115913 @115911 we have to add a line for the pixel promo?!? | @172942 @115913 To qualify for this new promo, you would need to add a new line of service: https://t.co/ZpUYFrAEQJ *DanKing"
@115714 service so bad right now its giving me serious anxiety.. 😣 | @173001 Hi there! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@115714 mynet is offline what could be the problem | @173003 Hello there! This concerns us, and we'd like to assist. Please follow us and send us a Direct Message with a brief description of the issue you're experiencing. - RC"
@116447 u need to call me right away | @157812 Please check your DM.  -Team @116447
"Bro why is your phone connection so garbage ? 😑😑 makes no sense @115714 @sprintcare | @173004 Hello there! This is not the type of feedback we like to receive from our valued customers, and we'd like to assist. Please follow us and send us a Direct Message with a brief description of your issue. We look forward to your response. - RC https://t.co/rMApsV8PQY"
"just left @115911 

looking like im taking at least 4 lines from @115714

been with sprint since 09 & and ive had to call in every month since I signed up due to an account problem

this new problem takes the cake

hopefully i dont have to deal with such stupid stuff on tmobile | @173005 We are sorry to hear that your wish to leave Sprint. We would like to turn this around for you. Please send us a DM if you would like further assistance."
"It’s official @115714 sucks because I can’t get any service anywhere... maybe @115725 can teach them a lesson 🤔 | @173006 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
@115714 what kind of program do you guys have to pull someone from a competitor? Can you give me your plans/prices for 2 phones? Our current bill is around $112/month (with tax). | @134780 Hi there. We'd gladly welcome you to the Sprint family. Please click here We'd gladly welcome you to the Sprint family. Please click here https://t.co/4MjVV3ABaa to get more details. -OM
@115714 @116447 sucks! dont get Sprint. They use your money for support not improving there LTE networks and were still missing VoLTE like everyone else has it. SPRINT IS BEHIND IN TECHNOLOGY | @173008 Thank you for your feedback. We are constantly working to improve our network.  -Team @116447
"How the fuck i have 5 bars and can’t even post a snap, fuck the 1% difference ya spatting on about @115714 | @173010 Hello there! We saw your message and we'd love to help you. Please send us a Direct Message, so that we can further assist you. - YM -."
Thunderstorm in Troy NY just killed power and apparently cell reception. Went from 4 bars to 1. Very slow data etc. @115911 @115913 | @173070 @115913 Let's troubleshoot and see what's going on. DM me: https://t.co/c6ROkAqiws *HollyAdams
I have made a grave mistake. Switching to @115714 and leaving @115725 is proving to be one of the worst mistakes I've ever made. | @173126 This is not the type of feedback we like to get. Please let us know what issues you are having. --OL
"@115913 what offers are available if I switch my family of 10 to @115911 from @ATT | @173205 @115913 We'd love to welcome your family to the Magenta Squad, Ana. Checkout our deals here: https://t.co/aIZPWLwowe *DanKing"
@115913 @115911 can we get some pricing details for JOD this week ?? Tired of seeing reps replying saying “soon”. | @173211 @115913 We're excited to share the iPhone X pricing as soon as we have it Corey. Thank you for your excitement and stay tuned. *EricPayne
"@115913 please improve the signal at JFK especially the cell phone lot. Very shody signal. | @173221 @115913 We want to make sure you're getting the best service available, Jesse. DM us what you're seeing there: https://t.co/cuEwtd2epS *DanKing"
"@115714 been waiting over 2 weeks for my refund on my iPhone 8 and still have not received it 😡 bad business like always! | @154074 Thank you for reaching out to us, I understand why this can be frustrating. We are more than willing to assist you today. -LK"
Very disappointed and dissatisfied customer of over 8 years @115714 | @173255 Hello there! We'd hate to lose you as a customer. Did you take your device to a repair store a week ago? -AR
"Damn @sprintcare you guys got me mad for the first time in years my iPhone7 will answer calls from T-Mobile numbers | @173256 Hi, we want to work with you. Can you provide more information on the statement made ""iPhone7 will answer calls from T-Mobile numbers"" -CA"
"Hi @115913, I ❤Tmobile but I'm being charged for a phone I've never had. I've called 611 12 times since June and my problem persists | @173267 @115913 Let's dive in and get this device sorted out; we're here for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Oh dear #tmobile @115911 https://t.co/V3DqvzkYNb | @173301 Hey there, Steve! If you are having any concerns with your service please feel free to DM us! We would be happy to assist! *BrookeK"
"My phone has been acting super strange since the ios11 update. Today it stoped showing me signal status and battery life 🤦🏾‍♂️ @115714 https://t.co/5lrDJj8YDG | @173313 Hey thanks for reaching out lets get a better understanding. Please send us a Direct Message, so that we can further assist you. - KR"
"@115911 Worst customer service ever! 2 hrs in store, 6 hrs on the phone.  Trying to switch to you was a complete and utter nightmare. | @173318 We apologize that you experienced anything less than amazing customer service Karissa. DM us and we'll turn this around for you. *KaeW"
Tmobile sucks! @115911 @115913  I was trying 2 coming back but they won’t give me a letter showing I have a $0 Balance. #mortgage https://t.co/jq2xFddwQ0 | @173319 @115913 It's super important to us that you're billed correctly. DM us and we'll check this out: https://t.co/cuEwtd2epS *DanKing
"@115714's customer service sucks | @173324 Hey! This is not the way we want you to feel. Allow us to help. Please send us a Direct Message, so that we can further assist you. -SJ"
"@115911 billing sucks! Confusing and difficult! Been customer 15 years #time2change. | @173573 Hi Ed, we want your billing experience to be seamless and straightforward. Let us take a look, we'd be happy to help. DM us. *JoanO"
"Thanks @115714 for never taking care of my account last month, when I brought 2 your attention that there was suspicious activity going on 👎 | @173596 Hi there, this is concerning to me. Please send me a Direct Message, so that I can further assist you. -MC"
"@TMobileHelp is there anywhere I can check estimated device trade in values on your website? | @173871 Hey! Totall!y! I use this all of the time, which you can find right here: https://t.co/LA0kLivUg9. Check that out! *LaurenWalker"
@115913 Since Netflix raised their prices what does that mean for Netflix On US? | @173873 @115913 You'll still be totally covered for the cost of the Standard Netflix subscription with Netflix On Us! *DanKing
"@TMobileHelp are you able to change which phone you trade in for the iphone 8 promo? online i said it was a 6s but want to change to a 6. | @173874 Hey there, I am responding to your DM now! See you there (-: *JessicaCanada"
"@TMobileHelp For the Pixel 2 offer, I literally just switched to T-Mobile this Sunday and just bought a Pixel 2 yesterday.  Is there any way I can take advantage of this deal?  I switched to y'all without being incentivized! | @173875 Hey there!!! Send me a DM and I can tell you how to take advantage! Click here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@TMobileHelp @165549 why does my LG g6 not receive group messages tried doing a factory reset getting nothing | @173876 Have no fear, Tech queen is here! 👑 Please send me a DM, so I can look into this. :) https://t.co/NICrRPn7OP *SierraRichards"
"@115714 maybe it’s time to move on to a different cell provider. Trying to upgrade and have to put money down, guess loyalty doesn’t matter | @173978 Het Randy, Loyalty, with a capital L, does matter to us. We would like to hear more from you. Please DM us. Thanks. AL"
"@TMobileHelp So I'd like to jump to the V30. | @135975 We'd love to help, we are only a DM away ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
@TMobileHelp I would like to jump to the LG V30. | @135975 We would love to help! Shoot us a DM let' chat ! :) https://t.co/1ocOwOpmDJ *TaylorMichaels
"@115911 When are you adding Pixel 2 and Pixel XL 2 to your website? I am waiting to upgrade my iPhone. Everyone is waiting. | @174048 Hey there! I see your DM, so I will meet you back there. :) *LaurenWalker"
"@sprintcare - I bought a phone on 9/30. It's broken & U won't help. #screwyou Flower Mound, TX store sucks. | @137533 We'd like to look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115911 you're the worst, changing your service plans quickly from one day to another, smh. . | @174170 Umm! Can you explain? *NaeJ"
@TMobileHelp I would like to Jump to the LG V30 | @174171 Hey there Brandon! :) Send me a DM and let's do it! :) https://t.co/86MicZnF9C *WarrenCamp
"@115913 Now that Netflix has announced a raise in pricing, will T-Mobile continue Netflix on us? | @174172 @115913 T-Mobile still covers your Netflix subscription with #NetflixOnUs! *TaylorBest"
"Fuck @115911 I can do crap right now | @174193 Hey, Daniel! We're here for you! What's going on? *KellenF"
"I am done with poor cell service @115911, who do you all recommend? | @174269 Greg, what's going on to make you say this? The team is always here to provide you the best. DM us and let's talk. *JamieK"
@115714 why on 4g LTE with two bars is it so damn slow and won’t load a single thing on my iPhone 6s Plus?!? | @174318 Sounds like something we need to look into. Shoot us a DM. -JJ
"The best price for #UNLIMITED is @115714.  Join the millions who have made the switch.  #CanYouHearThat #WorksForMe https://t.co/oxV9V2PUpm | @174319 Also, visit this link for great deals and offers, https://t.co/lHDQ076Flh. Thanks in advance for choosing Sprint. -MM"
"@sprintcare you mistakenly charged me $750, told me it was in process to be fixed, now sent me an email saying I have 6 days to pay. Fix it! | @174320 Let's see what cause this, Please send us a Direct Message, so that we can further assist you. -MC"
@sprintcare Thanks for sending me 8 iPhone 7s I didn’t order. Like how my 2 calls and chats to warn you were ignored. 🙄 https://t.co/IORenNKdNJ | @174321 Wow are you currently a Sprint customer? Did you ever order a device from us? Please send us a Direct Message to assist. -MC
I promise you @115714 is the worst phone company ever!! 😡😡😡😡 | @174322 This is concerning. What makes you feel this way? What seems to be the issue? We'll be happy to assist. -JD
"Hey @115714 , I added someone to my plan that was with another provider, was told I’d get $100 after 90 days.... still waiting | @174464 Sounds like Team we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q"
@TMobileHelp Any word on when the pixel 2 promo will be live but Im trying to figure out whether to pre order or not. | @174565 Did you already see this link? https://t.co/ZpUYFrAEQJ *AbdolA
@TMobileHelp Any word on when the pixel 2 promo will be live but Im trying to figure out whether to pre order or not. | @174565 Hey Daniel and thanks for reaching out! Let me get that answer pulled up so we can know for sure! *AbdolA
"@115911 what are the extra fees to add a gear S3 to my line? | @174566 It could be yours for as little as $16/month, Justin! Send us a DM so we can pull up your account. *WhitneyJ"
@TMobileHelp I’d like to change my payment arrangement | @174567 I'd like to see what I can do for you. What changes did you want to make? *MelvaT
"@TMobileHelp website not working. Can't shop

The page did not load for some reason, but you are still on track
Try again | @174568 We'd love to help send me a DM to get started. *MelvaT"
"@115911 should I cancel service so I can rejoin and get pixel 2 deal? I don't need another line. Just came to tmobile in June :( | @174708 Of course we don't want you to cancel, Hillary. Are you able to add a line to take advantage of this deal? *NaeJ"
Hey @115913 @115911 @TMobileHelp - will the Netflix promo discount be adjusted accordingly for us customers? https://t.co/wsAfIjMfKG | @174709 @115913 You'll still be totally covered on the Standard Netflix subscription with Netflix On Us. *DanKing
Fuckyou @115911 never shoulda came back | @174710 What's going on to make you say this? DM us and let's talk. *JamieK
@115913 How will this affect #NetflixOnUs? https://t.co/epj2X0fpXd | @174711 @115913 We'll still be covering the full cost of a Standard Netflix subscription with Netflix On Us. *DanKing
@115913 will #Netflixonus change too? Netflix is raising the price of its most popular plan https://t.co/mvcSZrwj72 via @174713 | @174712 @115913 We'll still take care of the cost of a Standard Netflix subscription with Netflix On Us! *DanKing
How does this affect Netflix on us? Are you covering the price change? #netflixonus  @115913 @TMobileHelp https://t.co/2vFN839OAi | @174714 @115913 You know it! We'll still be covering the cost of a Standard Netflix subscription with Netflix On Us. *DanKing
For years I have paid $180 a month after Harvey @sprintcare decided it was a good time to shoot my bill up to $300 a month. | @174747 Please allow me the opportunity to turn this negative experience around for you and get any issue resolved! Please DM -Maria Q
For years I have paid $180 a month after Harvey @sprintcare decided it was a good time to shoot my bill up to $300 a month. | @174747 Oh no! This is definitely not something we like to hear! -Maria Q
Why is my internet running slow? I know my bill is paid @115714 | @174748 Lets help. Please send us a DM and follow us so we can help. -JT
"@117543 Hey Neville! Can you please DM me? | @174845 Hey Lorenzo, my team and I are here to help! DM me by clicking my picture https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp Been on chat for an hour w/someone giving me conflicting info, linking me to 404'd pages and deliberately being obtuse #help | @174846 https://t.co/4tHjtOQM3E *LaurenChan"
"@TMobileHelp Been on chat for an hour w/someone giving me conflicting info, linking me to 404'd pages and deliberately being obtuse #help | @174846 Oh, wow that's no good! I'm sure that I can get the magenta information that you're looking for! Shoot me a DM :) I got you! *LaurenChan"
@TMobileHelp I love you guys!  Wish you would allow FM chip access in phones.  Useful in gyms (TV's stream over FM) & handy in emergencies! | @174848 We love you too! I've been saying this for years! FM in a phone would be awesome! https://t.co/4lHu3HURzy 📻 *TylerRoquemore
@115911 hey there.i didnt get to use my MLB $20 special.It expired a day sooner than I thought.can i get another code? | @174851 Hey. Once a code expires you're not able to use it. Stay tuned for other great goodies J. *KaeW
Hey @115714 care to explain why you are only taking off $35 of my husbands $65 in overage charges when you said no charges during Irma? | @174886 We really would like the opportunity to turn this around. Please DM so we can take a closer look! -Maria Q
I hate @115714 | @174887 Ouch! This isn't the way we will want you to feel. Why do you feel this way about us? Send us a DM elaborating on this. -HS
"Sprint is the worst cell phone provider ever! They don't honor what they tell you over the phone @115714 #Sprint #worst cell | @174888 This is not the way we want you to feel. How can we assist? Please send us a Direct Message, so that we can further assist you. -SJ"
"@sprintcare so i need to know what my final bill is. can someone please help me?? | @175009 Hey, you have come to the right place! Our conversation will continue in our Secured Message. - RW"
"@sprintcare Is there an email address to which I can send my inquiry? Your chat and phone options have hardly been helpful. Thanks. | @175010 Hi Square, I'm so sorry to hear that.  Please PM us, & I need a good contact number. -MB"
Good afternoon to everyone but @115714 https://t.co/DN7oDfjIQX | @175011 Good day how can we assist you today? -MC
@115714 #Cushing MN and still no #coverage ... #garbage called wants you to swing into the dump | @163665 This can be frustrating. Shoot me a DM. Include your cross street and ZIP code. -KA
I swear if one more scammer calls me I will sue @115911 for giving out my contact information 👌🏾🤘🏾 | @175095 We respect your privacy too much to do that. DM us and let's talk about what's going on right now. *JamieK
"Sent my sister to @115911 and she's been waiting an hour to get waited on | @175096 Yikes, Jeanie! Time is important and we get that. Have her DM us and we'll take care of her right away. *WhitneyJ"
@TMobileHelp please have Chris Plumb call me back today. | @163201 We are here to help 24/7! DM us and we will chat. #Here4You https://t.co/cX9JRYxboR *MelissaStephens
"PROTESTDAY151/1232 @115911 DON'T SWITCH. Lied from day1 now a yr later still owe me $1232 @12232 @12233 | @175099 Hey Bonnie, we would love to help, but we don't have any account details. Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115911  I'm looking at getting rid of my overpriced @ATT service. What's the best way to test the TMobile network before switching? | @175214 For starters, check out our coverage map here to see the coverage we offer in your area:   ... https://t.co/I4KTPqn1Ri"
"Hey @tmobilehelp! I ordered my free CVS photo prints for #TMobileTuesdays this week but it seems there is no record of it. Can you help? | @175217 T-Force is here to save the day, we are just a DM away!! *AlfonosM"
"@TMobileHelp if I buy the unlocked version of the V30, will I still be able to access Band 71 or do I need to buy the T-Mobile version? | @175220 Hey Nathan,hit me up with a DM and be happy to help! #WaitingForYou 😎 https://t.co/JndQXzqo6y *UsmanArif"
I need suggestions on new phone providers I’m sick of #Sprint bad customer service. | @175318 we'd be sadden to see you leave our Sprint Family. Can you hit us up in the DM for us to have chat? -DC
@115714 is about to loose a 10+ year customer.. | @175319 Hey! What's going on? Please let us know to assist. - EG
moving to @115714 and getting an #iphone were the biggest consumer mistakes i made this year. live n learn. | @175320 Could you elaborate on why this was an mistake. -MG
"@115911 I'm on the jump program and still need to finish my payments but want pixel 2, and don't wanna switch to Verizon. What do I do?? | @175427 Hi, Isaac! So glad you reached out! DM us so we can go over some options for you. *ElleA"
@115911 is literally a joke. Out 500$ for nothing and now my phone is locked. Smh. Need a network change. On  hold for 40 minutes | @175428 That is definitely too long to be on the phone waiting. Send us a DM and we can see about getting this sped along. *JPL
"@TMobileHelp where do I recycle my old TMobile cell phone. The sales rep at 2730 Frederick Douglass Blvd, NY, NY said they don't take them. | @175429 Great question, glad you asked, recycling definitely saves the environment, I found an address to send the device... https://t.co/tnJhLAtvVj"
"@115913 who do i need to talk to to get my plan fixed im having no luck with CS after 6 phone calls and countless hours! Frustrated😡 | @175430 @115913 You're in the right place for assistance, DM me and we'll jump in https://t.co/Nr93OTtXRx *TaylorBest"
"I’M GOING TO STRONGLY RECOMMEND THAT NO ONE EVER JOINS @115911 WORST SERVICE EVER! YOU GUYS FUCKING SUCK! | @175431 Ouch! That was harsh, Elizabeth! Send us a DM with your concerns so we can get you fixed up! *ElleA"
@115911 lost a promotional plan due to someone on the other end of the keyboard that i didnt ask for and now they say i cant have it back😡 | @175430 Ouch! We certainly don't want you missing out! Send us a DM so we can get to the bottom of this! *ElleA
"I real live cannot do this shit. Why with 3 bars my pictures wont upload on ig & why my messages are green instead of blue @115714 | @175495 Hi there! Please send us a DM and follow us at @Sprintcare, so that we can further assist you. -BJ"
And then driving to a @sprintcare store was worse than calling customer support. So now I have to call back. #nightmare #servicefail | @175496 Hello I will be happy to assist you here so you will not need to call in. I am sorry you are having issued calling in. -FR
"Does anyone have @115725 if so how is the customer service and coverage? @115714 is working my nerves. | @175498 This isn't the type for feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
We got hotspots lol https://t.co/QxcfcbUaIV | @175499 Hello! Need assistance with hotspot service? Pls provide us a brief description. -VS
@115714 has shitty service !!! | @175500 Are you a Sprint customer experiencing service issues? Please let us know. -R.A
"Do NOT, I repeat, Do NOT, switch to @115911. Especially, if u are in the Michigan area. The svc is horrible, the phones are bad, the plans are high & the Ppl are very unkind. At least the many I've dealt with. 🤷✌👑 | @155657 Hey I'm meet you in the DM! https://t.co/BMDMqsRi3P *DebKlajbor"
"wow wow wow FUCK @115911 | @175545 Woah, what's going on? Send us a DM and we can restore the love! *TarynS"
"@115911 Can you please cancel my order 1171839554 which is ordered one hour ago? | @175546 Is there a reason why you want to cancel the order, Justine?
Send us a DM. We're here for you. *RickK"
This is great @TMobileHelp @115911 @115913 https://t.co/CIDFgRmrLh | @170282 @115913 My team and I are on standby ready to help find a solution. Click my picture to DM me https://t.co/Mww69Rzn7a *AshleyNelson
"@TMobileHelp Can't send sms shortcodes. Need help. | @175598 Hey there, I can help to enable those!! :) Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115911 T-Mobile Tuesday CVS Did not work. The Kodak app says order complete, yet my CVS never got the order. Total failure on that one... | @175601 I know that you're looking forward to getting these pictures and want to make sure we get this taken care of for ... https://t.co/GeAnMZ2O5K"
"@115911 strongly claimed their 4G was faster than @115725.. My phone is buffering more, cant watch vids and it never did w/ @115725. #smh | @175603 Hi Trent! We've got to check this out for you. Please, send us a DM  so we can get you the blazing speeds you deserve! *WhitneyJ"
@115913  Hello I wanted to ask when you get a charger replacement do you send only the adapter or it comes with the usb cable also | @175604 @115913 I see you DM'd us as well! Jessica just sent a reply and we'll continue chatting with you there! *RachaelTansey
"Hey @115817 Your driver just threw my package from @115911 on my porch. Let's hope that nothing is broken, right? | @175605 Yikes! Check it out and let us know, Alice! We're always here to assist! *ElleA"
@TMobileHelp when will the pixel 2 deal be available to register?  My pixel 2 shows up this week.  Thanks. | @160310 Nice!! It is almost here!! Send us a DM for all the details on redeeming that offer :) https://t.co/IUIA5vQSHC *MattHargleroad
@115714 said my phone would be here Monday. I can’t track my shipment. Your customer service is trash &full of lies. Back to Verizon next yr | @175736 by entering the order number listed in your confirmation email.  Your status is available 24 hours after placing your order. (2/2) -CL
@115714 said my phone would be here Monday. I can’t track my shipment. Your customer service is trash &full of lies. Back to Verizon next yr | @175736 The last that we want it is to see you go. Find out the status of your order at https://t.co/hqOnhxrGCa. (1/2) -CL
Ok @115714 @sprintcare why is my text being sent out 3 to 5 times to the same person???  I reset phone n deleted conversation #tiredofthis | @175737 Is this happening with everyone you text or just one person? -AT
"@115913 any details you can share on T-Mobile’s iPhone X preorder process/start time? | @175768 @115913 We're super excited too! Get pre-registered so you're reminded for the pre-order, here: https://t.co/rGPmP6ItT7 *DanKing"
"@115714 service is horrible! The worse experience, sorry my husband switched us from AT&T. You (cont) https://t.co/ntUIuI3sEc | @175783 This is not the feedback we want to hear. Pz allow us to look into this for you. Plz send us a DM, so that we can further assist you. -KJ"
Y’all made alotta money today 😒@115714 | @175884 Hey Thanks for reaching out. Do you need our assistance? -KJ
"@115714 Customer service should mean you can get a LIVE person. Never had such poor service.  No ph service. given runaround. Time to switch | @175885 We would like to review our coverage in your area. Please send us a DM, with your nearest cross street address and ZIP code. -DS"
"@115714 Customer service should mean you can get a LIVE person. Never had such poor service.  No ph service. given runaround. Time to switch | @175885 Hi! We are deeply sorry for the inconvenience caused, we are here to better assist. We would like to help regarding your service issues. -DS"
"Is sprint having issues today @115714 my service is so slow | @175886 Thanks for reaching out, I'd like to help. Please send us a Direct Message, so that we can further assist you. -MM"
"Yo sprint pisses me tf off fuck y’all @115714 | @175887 Hi there, your comment concerns us. What is causing you to feel this way towards us? We're here to help. -NS"
"@115714 And did I mention the TWO charges for $120.10 that have hit my account, when I DON'T even have the phones?! Can we say #fraud? | @175888 Allow me to look at this for you. Please send us a DM and follow us so we can help. -JT"
"@115911 1 1/2 hrs w/customer service 3 transfers & 0 resolution wait 3-7 days - not good customer service - Unhappy! | @175988 Michelle, your experience means everything to us. Can you DM us so we can chat and work to get you taken care of? *TerriL"
"@115911 your my tmobile site is down bad gateway | @175989 Hiya, Connor! We would love to take a look at what's going on! Send us a DM! *MelindaR"
"@115913 why my WiFi very slowly? https://t.co/CwpsUk51tV | @175990 @115913 Let's make sure you're getting the best speeds possible, Mohammed. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp what's up with my group texts being delayed up to 30 min or more | @175991 Howdy, Aaron! Thanks for letting us know! Please send me a DM to chat more, so we can clear this up! Thanks! ;) *ZachReyes"
"Security is important, @TMobileHelp. We'd like it if you supported two factor auth. https://t.co/LLYP5Ugddf #SupportTwoFactorAuth | @176021 Hey there Mike! You're absolutely right. Security is super important. Shoot me DM and let's talk. https://t.co/NMvRntQYM5 *SarahPearson"
"Hey @115714.  I’ve been a customer for 16yrs.  Bad service when I’m trying to upgrade.  I’ve wasted 6hrs. @115725 @115911 @ATT #i’mdone | @176059 Wow! What has prompted those words? What kind of issues are you experiencing? Is it related to voice, text or data services? -IB"
"@115913 quick question is @115911 planning on selling the #Pixel2XL Please and Thank you | @176106 @115913 While we won't be selling it, we have a great offer to bring it to our network: https://t.co/ZpUYFrAEQJ *DanKing"
"Your service is shitty @115714 . https://t.co/6BrvfGMbdA | @176185 Thanks for posting to us today. Please send us a Direct Message, so that we can further assist you. -SR"
@115714 is totally incapable of activating a #AppleWatch Series3 even tho they themselves sell this product. over 3hrs n still ZILTCH!!! | @176186 Hey. Just to let you know I've sent you a message in the secure chat. -MP
@115714 has become one of the weakest networks 🙄🙄 | @176187 This definitely isn't the feedback we want to read from our customers. What issues are you experiencing? Let us know. - LJ
@sprintcare any information. On how much the iPhone X will be monthly? I’d estimate about $41 a month based on how the iPhone 8 leases | @176188 We're truly excited for this amazing device!! Please stay tuned via our social media channels. There's a lot coming. - AA
"I like how @115714 tried to charge bæ for 2 months AFTER he disconnected his line 2 yrs ago. & now have debt collectors bugging. 😑 | @176189 Sorry 2 know leaving Sprint was the option taken. Please know, 4 info & help, u can advise that we're available here going forward 4him. -MM"
@115911 I'm really disappointed in y'all. 🤦🏾‍♀️ | @176259 Oh no! Let's figure out what's going on with your service. Send us a DM for assistance. *JasmineS
"Got a new phone, and needed a new sim card and @115911 charged me $25 for it. I feel scammed. | @176261 I'd love to get more #MagentaDetails on this! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"Do not bring your phone from ATT to TMobile. ATT devices do not work on TMOBILE Services. Even tho they state that it will it wont @115911 https://t.co/E0AES1TRfQ | @176262 We're still here for you Robert, meet us back in DM! <3 https://t.co/vv9JsrbUOZ *AbigailRoach"
One of the reasons I'll never leave @115911 is because of how easy it is to get help - Just a DM away w/ @TMobileHelp #YepImAShill #HailCorporate #UnCarrier | @176266 You better believe it Brian! T-Force always has your back. 24/7/365! https://t.co/hzjqSun5Lf *TreBrewbaker
"@TMobileHelp any word when the JoD issue with the V30 is going to resolved? | @176267 The V30 is super exciting! Send me a DM, and we'll go through the details! https://t.co/QdMOv35qgk *PeterLabrecque"
"I just wanna know why there's a late fee on a bill that came out today @115714 | @176319 Hi there, Please send us a Direct Message, so that we can further assist you. -CW"
"Nasty @115714 is killing me. Who wants to buy me out of my contract @115911 @115725 @127051? | @176320 Hi! We don't want you to feel this way. Please send us a Direct Message, so that we can further assist you. -DS"
Nasty @115714 is killing me. Who wants to buy me out of my contract @115911 @115725 @127051? | @176320 We'd love to have you on the #MagentaSide! Please DM us here: https://t.co/gAmFrAsnx1 for details! :D *PatrickUllmann
"@115714 your customer service is horrible is this how you treat a customer of 20yrs i should take my business to @115911 | @176321 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
@115714 why does your connection suck so much ass | @176322 Are you having service issues? Please send me a private message so I can help. - IR
"@sprintcare hi how can i see if i can upgrade my iphone 7 plus to the iphone 8 plus | @176323 Can you please send us a private message, so that I can gain further details about your account?"
@sprintcare hi how can i see if i can upgrade my iphone 7 plus to the iphone 8 plus | @176323 Hello It would be my pleasure to look into your upgrade options.
"Check out my @55 result! How fast is your internet? https://t.co/59OZPfHvvF for @115714 tell me they're not number#1! I dare you(^_-) | @176324 It is so refreshing to hear this, thank you for being an AMAZING customer.  Thank you for choosing Sprint as your carrier. -MB"
@TMobileHelp Let's say I'm on Verizon right now but want to switch. Will you pay off my old device AND allow me the $325 Pixel rebate? | @176410 Excellent question! These offers are not stackable! https://t.co/zXrDYDCnIa *Bridget Wren
Dang @115913 @115911 @TMobileHelp whats the deal with these speeds by the airport! Not good! https://t.co/KeCxCkc5nf | @127273 @115913 We want to check this out with you. Please DM us the address there: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hi, I got a few questions about the Pixel 2 promo, and was hoping I can get some things clarified | @176411 Hey there! I’m happy to help out! Shoot me a DM so I can make sure you are taken care of! https://t.co/3hyhCiTfQi"
Meh! Really? Over it! Where you at @115911 or @ATT 🤔 https://t.co/0SWSOGxmF4 | @167687 That's not good! Can you please send me a Direct message telling me why you feel this way? -DS
"@sprintcare are we not able to do alternate upgrades for phones anymore? Trying to use my sisters upgrade but best buy is saying I'm unable | @176453 Sounds like something we need to look at, send us a DM. -GB."
"@115714 This sums up our experience today at your store.  
I'm a fan, but we're not getting treated like I know you're capable of 
#Patience https://t.co/gYCPNGBtWJ | @176454 Hi there, this is not the impression we want you to have towards us. How may we assist you today? -NS"
Been a customer of @115714 for over 15 years and today they may have lost me! Got the run around on something they owe me. Not happy! | @176455 I'm So sorry to hear that Kym. definitely don’t want you to leave. Lets chat some more send me a DM. -KJ
"Hey @115714 is the iPhone X not included in the iPhone Forever plan?! Really confused right now. | @176456 Great question! At this moment we are preparing great deals and all details needed, stay tuned for more information coming soon. -LC"
@115714 @sprintcare you guys make it harder and harder to stay with your company every year..smh .. really starting to consider Another co.. | @176457 Hey! Are you still experiencing issues with your services? YP
"Ordered a new phone the 24th, was told my phone should arive in two days, here i am still phoneless @sprintcare , your stores won't answer | @176585 To verify the status of your order as well as track your device, if it has been shipped. (2/2) - JF"
"Ordered a new phone the 24th, was told my phone should arive in two days, here i am still phoneless @sprintcare , your stores won't answer | @176585 Hello there. We know you want your device and we want to give it to you! Please visit https://t.co/RDgqxv7W9w (1/2) - JF"
"@115714 In non Sprint territory. How Can I buy Roaming Data? | @176586 Hey there, can you confirm which roaming you are interested in. Is it international roaming or domestic roaming? -AH"
@sprintcare FALSE Advertising by Sprint will not honor BOGO iPhone promo have waited 5 months for credit! | @176587 Hi there! Thank you for reaching out to us. Please send us a DM so that we can take a look at your concern. -BJ https://t.co/rMApsV8PQY
"@115714 customer since 01/99 after 7 hrs to resolve changes and upgrades I'm done. Condescending, uninformed agents are an issue. BYE‼️#att | @176695 Can you please elaborate a little on the issue your having? I would like to help. - IR"
Why is it impossible to speak to a human when I call @115714 ?! | @176696 We'd love to address any issue you may be facing. Please give more details of your concerns. -EM
"Oh dear speaking with @sprintcare rep and he is very nice but clearly a total idiot. | @176697 Hello, Holly! This isn't something we want to hear. Please let us know if you need any assistance. -CD"
"@TMobileHelp check your dm | @176789 Hey!! I see your DM, and will be replying in just a moment. :) *LaurenWalker"
"@TMobileHelp Hey there, could you DM me? Been trying to resolve my issue since April. Your company never even give any feedback. | @176790 Hey! :) DM has been sent, we'd love to help. Thanks for reaching out! *AmandaSansone"
"@TMobileHelp hi there - I am already a TMo One customer and am getting a Pixel 2. Will I qualify for the $325 offer? Please say yes… | @176791 If you add a line to your plan, yes! :) DM me for details! :) https://t.co/86MicZnF9C *WarrenCamp"
@115911 @TMobileHelp just got sent a scratched new device and was told when I went to exchange I won’t get the trade in credits. | @176792 Don't worry we are here to help. You can send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
@TMobileHelp Does the $50/10GB special-offer plan include mobile hotspot? | @176793 Great question!  Please click https://t.co/IvLqMUwEUf to DM me so we can talk!  I've got you! *Frank Maez
@115714 your service is absolute TRASH.. | @176884 Can you please send me a DM along with your nearest cross street and ZIP code. -NW
@115714 your service is absolute TRASH.. | @176884 This is not the feedback we like to hear. We at Sprint strives to provide our customers with the best service and experience possible. -NW
"@sprintcare as a customer since 06, your CS has been getting worse after it finally got better yrs back. Maybe its time to finally switch | @176885 We'd hate to see you go! What's going on? Please let us know to assist. - EG"
@116447 every company in PR got signal but @115714 Are you guys doing anything? @115911 @115913 help these guys. | @176886 Sprint is working diligently to get communication up and running. Team @116447
"@TMobileHelp I never received my ""free"" case from t-mobile for my Note 8 as promised by a rep and was also charged for it over a month ago.. | @176922 We must keep our promises, Amanda! Meet us in DM to help: https://t.co/AsNixOq0xa *SekiaSmith"
@115911 @115913  It looks like im going to be switching to you guys on Friday. Verizon didnt have a better offer in DM's https://t.co/rxoPQJsVQv | @176923 @115913 We can't wait till you're #TeamMagenta! DM me if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest
@115911 do you have any customer retention offers? About to upgr my 7 line plan to 8 Plus and move to @115714 | @177117 Hello we will be happy to have you join the Sprint Family. -FR
"@115911 do you have any customer retention offers? About to upgr my 7 line plan to 8 Plus and move to @115714 | @177117 That's a great question, John. Shoot us a DM and let's talk about your options. *JamieK"
"Soooo, apparently it's not true that @sprintcare has only one supervisor. They need to up their customer service. | @176697 Good afternoon. I understand that you are wanting to speak with a supervisor?"
"@115714 @sprintcare @116447 so sprint says that the towers in my area have been fixed and I should be getting great service. 

NOT!!! https://t.co/xoNzdxDxbH | @139638 If you can DM us your address we can check on this for you."
@115714 y'all customer service sucks !!!!! | @177119 Oh no! Why would you feel this way about us? Please send us a DM and kindly elaborate on the issues you are having. We're here to help. -SJ
@115913 @116154 @TMobileHelp please help. I am at the T-Mobile store. I want to be able to make a JOD but no one is helping me! | @177179 @115913 I'm here to help get you taken care of. I'll send you a DM right away. *HollyAdams
"@TMobileHelp hello i had a quick question regarding my account and balance on my current phone | @177180 Hi, Andrew! T-Voice is here to answer your questions! Do you mind following this link to verify you T-Mobile acco... https://t.co/VxpbsBewR9"
@115911 thank you for takin my order WRONG and when I call to fix it. You mess up again as cancel. Ugh!!!! | @177181 Oh no! :( We'd love to turn this around. Please DM us here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
"@115911 - Hello, can you please contact me to go over my account and how to sign up for Netflix through Tmobile. Thank you | @177182 I've responded to your DM, and I will meet you back there! :) https://t.co/lOqKyE0PXQ *ReillyLeritz"
"@TMobileHelp i can't do JOD after 17 visits to the store and many hours of talk to reps and people here on Twitter | @177179 I see your DM's, I'll meet you there. Thanks for your patience. *HollyAdams"
@115913 shame shame shame! I wish I could just leave your company forever but I would have to pay the balance of the stupid phone I have | @177179 @115913 We want to get to the bottom of this. We'll be meeting you back in DM ASAP. *DanKing
@115911 I will be porting out my two remaining lines especially after this messy ordeal. | @177185 I am here for you and I will meet you in DM! *AshleyNelson
"@115714 I kno u don’t care but u bout to lose a customer your service is ridiculous...... | @177229 Can you please let us know what is the issue that you are facing, which led to your comments? -TC"
@115714 I kno u don’t care but u bout to lose a customer your service is ridiculous...... | @177229 Oh no! this is definitely not the type of feedback we like getting also the type of impression we'll want you to have about our service. -TC
I was just playing I phucked with ya @115714 | @177231 We would hate to see you leave. Can you let us know the issue you're experiencing? We would like to look into this for you. -PP
"@115714 been with you guys for years and that's how you treat me 😠😠 smh | @177232 Hello there, what's going on? We would be more than glad to look into any issues you are having and make it right. - JF"
@115911 thanks for the #TMobileTuesdays MLB subscription— but I’m struggling to get it to let me watch BOS v HOU. Any tips? https://t.co/gY8rNvsRFX | @177346 Hey there! Let's see if we can get you squared away! Send us a DM! *MelindaR
@115913 @115911 does the #simplechoiceplan qualify for the #samsungbogo because I keep hearing different answers | @177348 @115913 Hey George! You must have a T-Mobile ONE or select Simple Choice Unlimited plans with unlimited high speed data. DM me. *TaylorBest
@115911 and @Walmart don't work well together. I rarely have signal inside any Walmart. | @177349 We'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"I’ve paid @115911 insurance for 2years, but still have to pay a $175 deductible to get a new phone @115913 help a college student out😪💸 | @177350 @115913 We're here to help, Estrella. DM me and we'll dig in https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 customer rep told me yesterday that if I called back within 7-10 days, that means she didn’t do her job .. well I’ve called twice! | @177351 We'd love to assist you with this. Please DM us here: https://t.co/gAmFrAsnx1:) *PatrickUllmann"
"@TMobileHelp curious on the trade in offer for non iPhones. Can I keep my old phone and not send it in for the credit? | @177352 Thank you so much for reaching out to us! Shoot me a DM, I would be happy to help! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@TMobileHelp 
How do I report poor reception via the TMO app.Having lots of reception issues in our town. | @177353 Hello. We want you to get all of the reception you would ever need.  Send me a DM.  https://t.co/bZG3n7w6ik *AdrianAlbright"
"@115911 can I take advantage of the $300 off iPhone promo by trading in an iPhone 6s? | @177354 That's a great question, I would love to review your account to see if you can. Please send a PM! *SheenaH"
It should not take @115911 4 tries to get my account set up correctly. Jesus | @177355 We'd love to make sure everything is 100% good to go! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@115714 you take money out of my account fraudulently and then bullshit me on refunding it back, way to treat a loyal 15 year customer, | @177442 Hi Dezmond. This definitely isn't what I like to see. Looks like there's something I would need to look into. - LP"
"If I could go one day without my phone searching for fuckin service, that'd be nice @115714 | @177444 Hello! We want to help. Follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F."
Omg @115714 you really need to just close!! | @177446 Hey there! Are you having issues with the service? How can we assist you? -JE https://t.co/rMApsV8PQY
Told multiple times I’d get call back w/in 3-5 days. NEVER get a callback. Worst customer service ever. @115714 @sprintcare @116447 | @177447 Team @116447 can reach out to you today.  Please send us a DM with your contact information.
"$240 for three fucking phonelines? Go fuck yourselves @115714 | @177448 Bryan, this isn't the feedback we want from our customer. Send us a DM allow us to look into this for you. -HA"
@TMobileHelp hey when’s the Apple watches coming back in stock? I’ve got two on order. | @177567 Apple watches are amazing!! Shoot me a DM so I can go over the deets :) https://t.co/b1rv6Im6uc *HolliePace
Got a new Series 3  Watch! @TMobileHelp why can’t I get it to work on your network?? https://t.co/VgpeH1wAyH | @177569 Oh! Let's get your Apple Watch connected! DM me to chat :)  https://t.co/jaHSC7DwkH *JacintaJenkins
I decide transfer @115911 after I pay off @115714 my iPhone. I can't wait for my new iPhone X :) Do I need to transfer my number to? Part 2 | @177570 Let's go with the #MagentaMove! Send us a DM and let's get you started on your Un-carrier journey. *JeremyJ
"@115913 I'm still making payments on my iPhone how can I JUMP to a Pixel XL 2? | @177571 @115913 We'll check out all options to make this happen, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 @TMobileHelp hi, if I'm on the  $100 2 line unlimited plan, do I still have to sign up for a new plan to get the pixel 2 deal? | @177572 @115913 We'll check out your plan together to see if it meets qualifications, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 @115913 So we can’t subscribe and watch playoff games on MLB TV now despite getting it free from you guys during the season? 🤔🤔 | @177573 @115913 Let's talk about the details. Shoot a DM my way, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
@115913 and if I buy a new phone you guys charge me $20 for the privilege of buying a $900 phone off You! Gtfoh!!! | @177574 @115913 Hey Ray! We'll get all of your promo questions squared away. DM me https://t.co/Nr93OTtXRx *TaylorBest
"I'm going to continue this until they ""upgrade"" the network. Phone is unusable & it took three tries to even speedtest @115911 @115913 https://t.co/o7zcgp7Lgx | @128153 @115913 We want you to have the best speeds available, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp I have been talking with an representative about the Jump on DEMAND situation and they have not responded to me yet 4 awhile | @177575 I just replied via our DM conversation. I appreciate your patience. *AshleyNelson
@115911 service has been real shitty everywhere latley. Cant even use the phone at my new place. | @177576 Having great service where you live is super important and I want to investigate for you. Shoot me a DM and I can help. *JPL
"Finally leaving @115911 after 14yrs. No more monthly rants. As soon as my number port request completes I'll close the account. | @177577 Keith, what's going on to make you want to leave? DM us and let's talk. The team is here for you. *JamieK"
Hey @TMobileHelp how much does it cost to change the area code on a Digits line? Just seeing what’s up! Tnx ❤️ | @177578 Great question! Let's take a look at our options. Please follow this link:https://t.co/rAosiBSeqZ to DM me. Thanks! *PaulPerkins
@115911 what's with the trashy LTE service the last two weeks. LTE is running like 3G | @177706 Great coverage is important to me as well. Let's see what's going on in your area. Send us a DM to get started. *JasmineS
"Thanks @13274 and @115911!  #rojochingon #dodgers https://t.co/vrBOqgUXIS | @177707 Hey, congrats! ⚾ Can you send me your name, phone number, and email address in a DM? Thanks! *BlakeT"
".@115911 @TMobileHelp so I’m confused is the Apple Watch data $10 or $15 per month after the first 3 free months? | @158796 Hi Matt! What a great question! On month four, the regular plan price of $10 per month with Auto Pay *MichelleScott"
"@TMobileHelp when is the activation problem for business accounts going to be fixed for the Apple Watch Series 3? It’s been weeks! | @177709 Hello, Miguel. I'd be happy to assist you today. Please DM me @ https://t.co/nd3UEQ1CMv *NinaCastle"
@115911 definitely has better service than Sprint but their customer service fucking sucks 😡 | @177710 We pride ourselves on customer service! We'd love to make sure you are taken care of 100%! Please DM us! :) *PatrickUllmann
No matter who I speak to @115714 I never get answers. Automated systems aren't good customer service. @sprintcare @116447 #Sprint | @177758 We are here to help. If you can DM us a good number & time to reach out to you.
"@115714 What's up with your service? Had AT&T many yrs with no prob. Switched to u & now I have trouble getting bars no matter where I am | @177759 Is there anyone else being impacted by the issue? Can you also tell us if the issue is affecting talk, text or data? -BC"
@115714 What's up with your service? Had AT&T many yrs with no prob. Switched to u & now I have trouble getting bars no matter where I am | @177759 We understand how frustrating service issues can be especially when you need it the most. How long has the issue been occurring? -BC
"NO CELL SERVICE in Toronto, including the inability to text even though I was hooked up to wifi. #SoLongSprint #BuhByeSprint #Sprint | @177760 Hi Sandy! How long has this been happening? Is affecting anyone else around you? 1/2 - AA"
"NO CELL SERVICE in Toronto, including the inability to text even though I was hooked up to wifi. #SoLongSprint #BuhByeSprint #Sprint | @177760 For the character limitation, we would like to continue assisting you via Direct Message. 2/2 - AA https://t.co/rMApsV8PQY"
"@115911 @TMobileHelp  @115913 Will Pixel2 have native support for Digits built in2 the phones dialing software or will it need the app? | @177877 @115913 You'll need to utilize the app to take advantage of DIGITS, *TaylorBest"
@115714 is a fucking joke with the worst customer service EVER | @177900 Hello there! We don't want you to feel this way. Could you tell us more about why you think this of us? -AR
@115714 y’all are making me very upset | @177901 Oh no. What is going on?  How may we help? Ange L
@115714 did you forget to update your billing info with satellite company? Your shit is down in Chicago. Slam. #Sprint | @177902 @177902. Can you send us a DM with the nearest cross streets in your area so we can look into this for you? - FA -FA
@115714 your network is absolute garbage | @178037 This is not the feedback we like to hear. Please elaborate on your Network issues for us to further assist you. -RL
#Sprint Fixed My Issue & Now Have An Added Feature #CallingPlus 😍 im in love. Definitely what a young professional needed! | @178038 Great to hear this  Have a great day. Thanks for being a valued customer we appreciate your business. -FR
"@115714 Never buy phone online. RMA a joke. Perfect phone shipped back, confirmed receipt & condition. Now, charged for damage.
NPS = 0 | @178039 Your tweet really concerns us. Please send us a Direct Message, so that we can further assist you. -KW"
"@115911 Why don't you show @2688 plans love? I can't take advantage of your free Netflix offer. 😢 | @178085 Hey, Emanuel. You can take advantage of this offer. How many lines do you currently have? *NaeJ"
@TMobileHelp Hey can I DM you it's about my phone bill and I'm confused as to what is happening? | @178124 We're #BillingExperts here! DM us and we'll clear up any confusion you may have! https://t.co/bWtUa4xl2I *JannaPrivett
@sprintcare is it just me or you guys are having issues with LTE? | @178150 Hello! We want to help. Follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F.
@sprintcare is it just me or you guys are having issues with LTE? | @178150 Please follow us @sprintcare for us to be able to DM you back and assist you. -Y.F.
@115714 888-211-4727 is you all right? Idk if youve got someone phishing customers or what but fix it. | @178151 We would really like to know so that we can look into this. Can you tell us why you think that this is occurring? -DR
@115714 888-211-4727 is you all right? Idk if youve got someone phishing customers or what but fix it. | @178151 Thank you for reaching out to us. What department does the representative says they are from and why are they calling? -DR
Now I’m getting ignored! Ok #BBB Here I come #MarceloClaure #CEOofSprint #BadService #NeverWillIUseThem #BadCustomerService https://t.co/TadfpQdeUL | @178152 Please provide your contact number by DM so we can reach out to help. Team @116447
@115714 @TMobileHelp  @117735 @VerizonSupport who has the #lgv30 in Blue? | @178153 Stay tuned into the Sprint community for more information. https://t.co/1q2MyIC9aa -CW
"@115714 Called sprint support to activate a new phone and they changed my grandfathered plan. They didn't even ask! Now I'm being throttled. | @178154 Hi! I definitely don’t want that to happen again. Please, send us a Direct message. -ED"
"I love @115911 ButSometimesYour CustomerServiceNeeds improvement,LikeWhenYour agent tries to talk over you.not nice, Idon’t want att again | @178236 Hiya, Joab! What's going on? Send us a DM with some more info! *MelindaR"
"@115913 why I can’t Netflix on my plan even though I have Tmobile one. Is that promotion fake? | @175990 @115913 Hey Mohammed, customers with 2+ lines on our standard T-Mobile One TI price plan qualify! Promo's excluded. *TaylorBest"
@TMobileHelp hello i'm in need of a little help an understanding with a few things please | @178237 We're happy to answer any questions you have! DM us here > https://t.co/lOqKyE0PXQ < *ReillyLeritz
@115911 does the base One plan really have 4G LTE speed? How do you reconcile that with the 480p video limitation? | @178238 Hey there! Great questions! Send us a DM so we can talk more about this! *MelindaR
"@TMobileHelp how is my bill over $100 when my phone is almost paid off? | @178239 Ill be happy to explain bill, I know every dollar counts let me take a look at your account and see why 100.00

\ *GeoffR"
"@sprintcare does anyone know what is happening at your care center? I have been you customer for 3+ years, please help! | @178265 Hi, thank you for reaching out to us, how can we assist you today? -LK"
"@115714 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 | @178266 Hello! Do you need our assistance?Please send us a Direct Message, so that we can further assist you. - AP"
@115911 Your incompetence is about to cost you this customer | @178350 Thank you for sending that DM! I'm responding to it now! I appreciate your patience :) *TylerRoquemore
@115911 step yo game up !! Got me calling all these stores ! | @178351 We'd love to assist. Please send us a DM here: https://t.co/gAmFrAsnx1 *PatrickUllmann
Nothing like getting stuf put on ur @115911 account without your permission. An being asked to crawl out of the store if we needed 2 leave. | @178354 That's not what we want. We'd love to make this right. Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"Thanks @115911 you dropped my call when I was calling for @178356 to win tix to see the @124708 ...I think nows a good time to cancel | @178355 Hey, Chris! We only want optimum data for you at ALL times! Send us a DM, and we'll analyze your coverage area! *KellenF"
"@115911 how you go from paying just taxes on a phone when using ""JUMP!"" to having to pay $300 down-payment regardless of good credit? 🤔😡 | @178357 We'd love to get you all the #MagentaDetails on this! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
@115911 whats up with the advertisements on the lock screen? Annoying! How do I turn them off? | @178358 Hiya! We would love to look into this for you! Send us a DM so we can get you squared away! *MelindaR
"@115714 wow, is it common practice to leave customers completely alone in your stores b/c your computers are down? | @178396 please send me a private message so can get this reported. -CP"
@Att is by far the worst mobile data provider I’ve ever had. Hello @115714 @115725 ! What y’all got for me? | @178397 Are you interested in joining the Sprint family? - AP
@Att is by far the worst mobile data provider I’ve ever had. Hello @115714 @115725 ! What y’all got for me? | @178397 If so you can use the  link provided  to view our current deals and promotions https://t.co/OLXF2ShjmN. - AP
"@115913 Team contacts me, instead of trying to find a solution, accuses me under subtext of contacting too often... nice. | @178478 @115913 We always stand behind our customers and are here for you. Send me a DM so we can look into this. *MattLegleiter"
Help @TMobileHelp | @178479 We're to help out with anything you may need! Send us a DM: https://t.co/JeuDhfsNjR *NatalieKelm
"@115714 LTE service sucks. Why did I switch.  You can’t use internet and talk at same time. This is the digital world. Get it together | @178499 Hello, Keith! We'd love to help. What type of device do you have? -CD"
@125241 update sobre restorar la señal? | @178500 Seguimos trabajando diligentemente para restablecer el servicio tan pronto como sea posible. Agradecemos su paciencia en gran manera. -GP.
@115911 how do I order a phone if the stores are out of stock and your website isn't optimized and crashes every time I try to order? | @178574 We'd love to get you the device you want! 💪😎🌟 Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
Fuck you @115714 | @178596 Hey there! This is not the type of response we like to receive. Shoot me a DM and let me know why you feel this way. -SH
"Hold to go fix my issue the phone hung up and the fun starts all over again. #sprintsucks @115714 I'm ready to get out of this company. | @178597 Please send us a DM, so that we can further assist you. We would be more than happy to help you. - AP"
"My favorite thing ever is when @115714’s service craps out and I can’t listen to music at the gym! I love it! | @178598 Wow, that’s terrible .Please send us a Direct Message. -KJ"
"@115714 then the last one connected me to what she called ""HR"" the woman appologized admitted the reps had no patience. Then put me | @178597 We are concerned about your message and we'll be happy to help you. Please send us a DM, so that we can further assist you. - AP"
"Don’t upgrade your iPhone via @115911 online, worse process ever to return old phone. 😡😡😡 | @178670 That's not what we want for you! Please DM us here: https://t.co/gAmFrAsnx1 to get you squared! :) *PatrickUllmann"
"@115911 @115913 Will #netflixonus cover this increase? Netflix is raising its prices, again https://t.co/TZha2Xo4WQ via @174844 | @178671 @115913 It will! Netflix On Us will stay on us for qualifying T-Mobile plans! https://t.co/lH0SH5fy2m *MikeRice"
"@115911 My mom is authorized user on her friend's T-mo acct. She is from PR but is in PA. May she pay the cellphone bill without the PIN #? | @148394 Hey Bell, is she trying to pay the bill online, or in the store? Let us know a bit more so we can get you taken care of. *JPL"
Can’t wait for this iPhone X to come out so I have a reason to leave crappy @115714. | @178725 This is not how we want our valued customers to feel. What makes you think that way? We're here to help. -DP https://t.co/rMApsV8PQY
"On the phone with @sprintcare right now... Franklin, work your magic to bring this excessive monthly bill down for a loyal 13yr customer 🙏😟😩 | @166909 Please, keep us posted about the resolution offered by the retention department. - FS"
"@115913 check out this awful support thread I’m on with T-Mobile right now ... ugh | @178815 @115913 We truly want a resolution for you, Jeff. We'll be picking back up with you in DM. https://t.co/lH0SH5fy2m *MikeRice"
Had to drive 10 miles to the next town to get service. @115911 = shit 💩 | @178816 We'd love to make sure you are #MagentaConnected! 🔌Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@115913 thanks for the free Netflix but now will you pay for price increase too lol | @178817 @115913 Your Netflix on Us will still be on us throughout this increase! https://t.co/lH0SH5fy2m *MikeRice
Got ripped off from a rebate we were informed was instant in store. Thanks @115911 that’s $400 i got hosed out of. #LividCustomer | @178818 That's not what we want. We'd love to turn this around with you. Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@115913 what is this I am hearing about @TMobileHelp saying @AppleSupport is supposed to honor the insurance we are paying for..????! | @178819 @115913 Let's dive in and get this all straightened out. Please DM us and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice
"Goodbye @115725, hello @115714 !!! | @178876 Thank U for reaching out to us. We will be happy to have you be a member of our Sprint Family. -NW"
"Goodbye @115725, hello @115714 !!! | @178876 U can visit our website at https://t.co/0qT1rLBLtN to see what we have to offer. -NW"
"They are going to make me go to a store, and this entire thing began with an atrocious in-store experience. https://t.co/x55FcLs3ni | @152471 We will inform your assigned analyst to reach out at their earliest opportunity. Thank you."
"@sprintcare it’s been a month since I haven’t gotten no type of signal, can’t even watch YouTube no more | @178877 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
"@115714 YOU NEED TO GET THOSE PEOPLE On the phone lines some customer service training. So rude 😒 | @178878 We do apologize about the experience you had with us previously. If you have any concerns, please send us a DM. -SR"
@115714 unreliable service | @178266 We would be more than happy to assist you .Can you elaborate further on the issue that you are having. - AP
"@sprintcare why have you made it so hard to reach a rep at Sprint financial services??? How do I reach someone? | @178879 Thank you for contacting us, we are here to assist you. Please, send us a Direct Message. -JT https://t.co/rMApsV8PQY"
"@115714 And I recorded the call and sending to CEO | @118160 We'd be happy to resolve your issue. Please send us a Direct Message, so we can further assist you. -NW"
"Phone on super saiyan LTE mode and webpage still loading 🤦🏾‍♂️. .@115714 do better | @178880 Hi there, this concerns us. Please send us a Direct Message, so that we can further assist you. -AA"
"@115911 Is there any way a DFW resident can get one of the @118308 WS hats you were giving away on #TMobileTuesdays in Houston? #alsoacustomer | @179027 Hey Rafael, we appreciate you asking but we would not be able to hook you up :( *ChanneyT"
"@115911 Is there any way a DFW resident can get one of the @118308 WS hats you were giving away on #TMobileTuesdays in Houston? #alsoacustomer | @179027 Hey Rafael, we appreciate you asking but we would not be able to hook you up as it was while supplies last and a very hot item :( *ChanneyT"
"@115911 im tweeting from my laptop cause u guys cant seem to get your shit together and send me my phone. Its been almost two weeks now! | @179028 Two weeks is too long to be without a phone, Enrique. Send us a DM so we can take a look at where your phone is! *TerriL"
@115911 I’m at Camp Shelby and i have no service in the Barracks so if i want to do anything Communication related i have to step outside.. | @179029 Hmmm let's take a look at what's going on with your service in your area Arne! DM us and we'll dive right in. *KananiB
@115913  well your service is ass get your shit together r | @179030 @115913 Hi! I want you to have the best service available and would love to get to the bottom of this. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
@115913 why do the black Friday deals suck for current TMobile customers? https://t.co/3tGCxrefoE | @179034 @115913 You can't go wrong with a BOGO. We have many great deals going on currently. Check them all out here https://t.co/p6mO5INt1p & keep an eye on our Newsroom for updates https://t.co/Rs7ud2PYPg *RachaelTansey
"I swear @115911 is still messing up on my bill.... I’m really about to switch | @179035 The last thing we want is for you to leave the #MagentaFamily. I see your message. I'll meet you there, and we'll dig into this together. *AshleeCooper"
"Literally the worst customer service ever from @115911 3 phone calls, hung up on twice, still not resolved. And when calls were dropped no one called me back so I had to go through the whole thing all over again | @179036 Nicole, this is never an experience we want you to have. Please DM us and let's go over your experience so we can turn things around promptly. *JamieK"
"Time to leave @115911, I will take my 5 lines elsewhere..😡 | @179037 No way! Shoot us a DM with more info to chat about this. We appreciate you and we're here to assist you. *ValerieP"
@115913 boss I cracked my iPhone screen can you hook man up with a new one | @179039 @115913 Hey Cory! A damaged device is no fun and I'd love to check out your options for replacement. Send me a DM so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
On the phone with @115911 c.s rn. Yall need to get ya shit together. I paid the phone off and changed to one line and it's still over 140$. Nah. Fix this shit. I was told it would be lower. What's it looking like over there @115714 deals? | @179040 We appreciate you reaching out to us. Stay on the line because our rep has your best intention in mind. *JamieK
On the phone with @115911 c.s rn. Yall need to get ya shit together. I paid the phone off and changed to one line and it's still over 140$. Nah. Fix this shit. I was told it would be lower. What's it looking like over there @115714 deals? | @179040 Hey! Check out these great deals > https://t.co/OLXF2ShjmN :D -MP
"@115911 my phone won’t pick up service help! | @179045 Let us know where you are in a DM Jacob, and we'll look into it. *KaeW"
"@115913 after months of waiting and hours on the phone with customer service, found out my wife’s phone rebate was mysteriously rejected with no solution. Can you please help? #tmobile #iphone6 | @179050 @115913 Hi! Those rebates are important and I'd love to get to work on this for you. Please send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp check dm asap | @179051 Hey there, Brittany! I have got you, and will meet you back there! *DJConstable"
"@TMobileHelp https://t.co/7pbOSghJSK | @179088 I would recommend removing your mobile number from such a public forum, and DM us for any assistance! https://t.co/zXrDYDCnIa *Bridget Wren"
"hey @TMobileHelp ! will JOD customers have to pay a deposit on a iPhone X? | @179110 We don't have confirmed JOD pricing yet, but stay tuned! Make sure you pre-register here: https://t.co/laOidw4foB :D *AbigailRoach"
"CS tells us they agree with Apple & TMo should replace the unstopped phone w/mysterious chip from first day. Then they fail to note it. https://t.co/wUTJHaBMhK | @179150 We truly want to sort all this out for you, Heather. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
"Been on the phone with @115911 for 80 minutes now and still found no resolution. Not cool. | @179151 We're here for you, too! Please DM us the details and we'll get to work :) *ByronEdwards"
"Specials thanks to the entire @TMobileHelp team for assisting me and getting me taken care of in conjunction w/ in-store team. | @179152 Your T-Force team always has your back, no matter what! *JacintaJenkins"
@115911 Why do you tell me to call you back @ 877-311-8853 and there’s no way to get out of the loop and speak to a human?? | @179153 We'd love to assist you over social!!! Please DM us here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
"@116447 y'all's customers service is really lacking upgraded a phone yesterday and paid 10 dollars to have it over nighted and nothin | @179190 This is not the type of feedback we like to hear, Pls DM us your Sprint number. Team @116447"
@115725 @ATT @115714 I am a loyal customer who pays his bills. If any one of you can give me a good deal I’m switching from @115911 | @179191 Please follow us in order to share information. -GM.
"@115725 @ATT @115714 I am a loyal customer who pays his bills. If any one of you can give me a good deal I’m switching from @115911 | @179191 You're breaking my heart, Joe! Let's have a chat. DM me! :) https://t.co/HbdADi3eov *HumeiraPatel"
@115725 @ATT @115714 I am a loyal customer who pays his bills. If any one of you can give me a good deal I’m switching from @115911 | @179191 Please excuse us for the confusion. We'd love to welcome you to our Family! -GM.
"@115725 @ATT @115714 I am a loyal customer who pays his bills. If any one of you can give me a good deal I’m switching from @115911 | @179191 Hi there! We would hate to see you leaving, please send us a DM to further assist you. -GM."
"@115714 constant dropped calls, no service, always roaming, poor service, false claims.  Enough is enough | @179192 Hey how long has this been happening? Have you tried any troubleshooting steps? -AM"
"Wher is @115714 @sprintcare in PR? They left the island too? No signal, No LTE No Calls, No Text, nothing | @179254 This isn't the type of feedback we'd like to receive. We understand how frustrating service issues can be and we'd be glad to assist. -BC"
"Wher is @115714 @sprintcare in PR? They left the island too? No signal, No LTE No Calls, No Text, nothing | @179254 Are you experiencing the issue indoors at your location or is it happening everywhere? -BC"
"Wher is @115714 @sprintcare in PR? They left the island too? No signal, No LTE No Calls, No Text, nothing | @179254 How long has the issue been occurring? Is there anyone else that is being affected? -BC"
@115913  good day john a have a big situation in joseph in store 2018632195. They do not want to take my return. And was treated bad | @179261 @115913 Hello. That's not what I want for you and I'd love to get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"I switched to @115714 to satisfy my teen daughter & now at times, I get her texts 15-20 min late. Some nights I’m not sure of her safety! https://t.co/oLfC4JTYDK | @179267 That isn't the feedback we like to hear.  There must be more to the story?  Is this happening all over or in one specific location? -MB"
"I’ve been with #Sprint for over 10 years they are charging me a lease purchase for 5 phones but I only have 4 lines on my account #Sprint 😡 | @179314 Hello, Inez! This is concerning to us, can you send us a DM so we can further assist you? -CD"
"I don’t know why I even pay a phone bill. I NEVER have service @115911 | @179400 We want to make sure that your service is always 💯, Alexis! Please send us a DM and we can see what's going on. *TarynS"
"@115913 They tell us Apple was right and tmo should replace the phone with defective glass. (No drops, woke to chip 1cm from corner) https://t.co/wUTJHaBMhK | @179150 @115913 We're here for Heather and we're ready to explore all options. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
It's 2017 @115714 why can I not browse the internet or receive an email while on a call? Am I missing something? | @179538 Your phone has a single-radio and does not have the capability to use data on the LTE network while on a voice call. -NW
"It's 2017 @115714 why can I not browse the internet or receive an email while on a call? Am I missing something? | @179538 When connected to Wi-Fi, you can make calls and access data. However, customers have been asking and we’re delivering! -NW"
"It's 2017 @115714 why can I not browse the internet or receive an email while on a call? Am I missing something? | @179538 Effective 5/31/17, customers can do it all on the first 4 devices to offer Calling PLUS – the LG Stylo 3, Samsung J7 Perx S8 and S8+. -NW"
It's 2017 @115714 why can I not browse the internet or receive an email while on a call? Am I missing something? | @179538 Calling PLUS is an extension of our current Wi-Fi calling capability allowing voice & data to be used simultaneously on select devices. -NW
@TMobileHelp what does kept on hold mean? | @179628 Hi there! I'd love to let you know.  Where are you seeing this message? *YolondaH
Check out my @55 result! How fast is your internet? @115911 Is this LTE speed at O’Hare airport? https://t.co/aKVvSZdLKu | @179629 We definitely need to take a deeper look! Please send us a DM and we'll see what's going on :) *ByronEdwards
"@115913 Then if you are on a capped data plan? with out going over the data on the capped data plan | @175604 @115913 Let's dive in and sort this all out for you, Darrel. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"Siempre los mismo estas maquinas de pago @118159 k lata odio esta situacion https://t.co/C3LkUHGQsi | @179657 ¿Esta experimentando inconvenientes para hacer su pago? Por favor, envienos un Mensaje Directo nos gustaria asistirle. -EM"
2/2 @115714 Then they tell me I have to go get it fixed? It was supposed to be a new phone. It didn't even come with a manual. Way to go... | @179658 Can you direct message me so that I can get some more information and pull up your account please? -MB
2/2 @115714 Then they tell me I have to go get it fixed? It was supposed to be a new phone. It didn't even come with a manual. Way to go... | @179658 This isn't the feedback we like to hear.  How do you know its refurbished?  I'm sorry for the problems you've had. -MB
@115913 so now that Netflix is changing its pricing is T-Mobile going to cover that or charge the difference on our phone bills? | @179742 @115913 Your standard Netflix plan is still on us! https://t.co/lH0SH5fy2m *MikeRice
Sigh must be time for my monthly call to @115911 asking why my data is yet again slowed down.   Guess the problem wasn't fixed #everytime https://t.co/NOJVE8ZoBC | @179744 We're here to help! Please send us a DM and we'll get to the bottom of it :) *ByronEdwards
Y'all suck @115714 https://t.co/9Uk1NktPUy | @179780 This is not the feedback we like to hear. Please send me a DM informing me on why you feel this way. -NW
"@115714 im trying to pay my phone bill, but the “next” button is not working? Please help🙏 @sprintcare https://t.co/EdOY4gNQug | @179781 We'll love assisting you to make the payment. Please send us a Direct Message, so that we can further assist you. -EM"
Some days it actually hurts my head to think about how bad @115714 sucks as a phone service | @179782 Can you please send me a DM along with your nearest cross street and ZIP code. -NW
Some days it actually hurts my head to think about how bad @115714 sucks as a phone service | @179782 This is not the feedback we like to hear. We at Sprint strives to provide our customers with the best service and experience possible. -NW
Some days it actually hurts my head to think about how bad @115714 sucks as a phone service | @179782 Just to confirm are you experiencing issues with your service. Can you please provide me with your nearest cross street and ZIP code. -NW
@179862 I blame you for @115911 being worse than Verizon. What a headache. | @179861 I want to turn this around for you today! Meet me back in DM to find the #MagentaLove! *JessicaNeedham
"@115911 Preordered the iPhone8+ on preorder day. Still didnt get it. Called the shipping carrier & T-Mobile customer care, no progress. | @179863 Jimmy, we know you need your new phone! Send us a DM so we can do some work & see where it's at. *TerriL"
Ugh. Feeling so disappointed with @115911. Why'd y'all lie to me saying that my phone was arriving today 😩 | @179864 We'd love to find out where your phone is! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@115911 @115913 how will this affect the new Netflix On Us uncarrier move? https://t.co/iGFN1Ix0VD | @179865 @115913 Your standard Neflix plan will still be on us completely! https://t.co/lH0SH5fy2m *MikeRice
"@sprintcare. Sucks in Michigan esp in 48197 | @179890 Hi there! Are you referring that your data is running slow? Are you experiencing dropped calls? Please, let us know. -EF"
@115714 sucks. Can't even sign in to wait 45 min because I don't fit in the box w/ what I need. @ATT would never treat customers like this! | @179891 I definitely want you to have the best service. What are you currently attempting to address? Allow me to assist you. -JJ https://t.co/rMApsV8PQY
@115913-got three defective replacement iPhones in a row! Cmon T-mobile 🤦🏽‍♀️But a shoutout to the T-Mobile Brooklyn Heights crew! | @179929 @115913 We love the shout out and we want a working phone in your hands fast. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp service down in Orlando, FL? | @179978 Having working service is essential and I would love to help! Send me a DM! https://t.co/LVOLbkh5EQ *SeanBrittain"
@115913 So do existing T-Mobile one costumers get the Google Pixel discount? | @179979 @115913 Add a line on a qualifying plan and you'll qualify! Check it out here: https://t.co/ZpUYFrAEQJ. https://t.co/lH0SH5fy2m *MikeRice
.@115911 has the weirdest system for phones. Today I wanted to return my phone. For them to TAKE MY PERFECT CONDITION PHONE they also wanted $57. How does that make sense?!?! 🤔🙄🙄🙄🙄🙄 | @13261 We'd love to make sure everything went smoothly! :) Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@TMobileHelp Need help with iphone 7 trade in offer that happened in last Nov. Case is still being worked on.Customer exec supervisor was not cooperative. | @13656 Good evening and thank you for reaching out to T-Force!  We will be happy to look into this, send us a DM and we can get started! *JasonT"
"that would be so great, if they ever let me leave... https://t.co/OfelwSYvr6 | @179995 Oh no. Hey Yvette, would you please send us a DM so we can solve this issue? Thank you. Ange L"
@115714 customer service is just barely above @116136 #FUCKING #SUCKS | @179996 This is not the feedback we like to hear. What issues are you having? -RL
@115714 y’all have the worst service b 🤦🏽‍♂️ | @180041 Hello there! What seems to be the issue? How can we help? Please let us know. - YM -.
@TMobileHelp how do I enable HD video over LTE? | @180085 I got you covered! Send me a DM & I'll be happy to walk you through the process :) *AlexKimbrell https://t.co/GefRnVHVqu
"@115911 changed my service 2 bars !! Slow data ... what ?????? | @180086 Hey there, send us a DM and we can ensure you're getting the best experience possible. *ChanneyT"
"My gears are grinding! Why in the heck would you send me a refurbished device when I just shelled out close to 2 bills? @115911 @118272 | @180088 Hey, Kristin! I understand the value of a properly working device! Send us a DM, and we'll take a closer look! *KellenF"
"@115913 Why Won't T-Mobile Customer Service Help Me With A Situation That Is One Of The Representatives Fault?? Help Me Please | @180193 @115913 We absolutely want a resolution for you, Josh. We're here for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"APPLE THIS UPDATE HAS RUINED MY PHONE. YALL OWE ME SOME KIND OF COMPENSATION! THIS SHIT IS RIDICULOUS!!! @115858 @115911 | @141521 Tell us more about what you're experiencing Sidney, maybe we can do something to help. DM us. *KananiB"
Hey @115911 ❤️❤️.. just got my new @115858 watch👌🏼 what about the #jumpondemand pricing for the #iphonex . Need to start saving for 2 📱 | @180194 We'd love to provide you #MagentaDetails! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@115714 stop showing me your commercials of how you are the best phone company, I get no wifi in Wisconsin with you #FixYourStuff | @180216 We understand and do respect your sentiment. Have you consider a wifi router? -HA"
"@sprintcare is the Magic Box SKU disabled for IL/EWD accounts? Have a defective unit, EWD Chat said last week unable to order. thx | @180217 Hey Steve! The Magic Box is available for qualifying customers. I'd like to hear more about your issue, send me a DM. -KM"
"Why I Never Port My Number To @115714 https://t.co/kOdgjbdQkh | @180218 Hey! Let us look into this issue for you, we're here to help in anyway that we can. Shoot us a DM, so we can assist! -SM"
"@115714 has hands-down the worst costumer service ever | @180219 Hi Olivia, this isn't what we like to hear from customers. What issues are you experiencing? Let us know! -RL"
"@115714, imagine going to a @McDonalds and ordering a burger, only for them to tell you to go to a corporate store 🙄#2017 | @180220 We would be more than happy to look into this for you.  Send us a private message and let us know what is going on."
"@115911 @TMobileHelp is vile.  It’s over time to part ways, all I have ever asked for is customer service that doesn’t suck. | @123210 I hear you! Send me a DM https://t.co/tCo20jmsK2 and let me know how I can assist you! *JelisaAbregano"
"@115913 JUMP is such a scam - I need a new phone and you're forcing me down a claims rabbit hole. Shame on @115911 | @180287 @115913 We want upgrading to be an awesome process, Simon. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp https://t.co/yBXsCLxgRr | @180289 We're here to help you if you need any assistance. Send me a DM so I can help: https://t.co/JeuDhfsNjR *NatalieKelm
"But most of all, fuck @115714 . Worst phone company ever. | @180348 Wow! The way you feel right now is very concerning to us. What seems to be the issue? -JE https://t.co/rMApsV8PQY"
"@115911 store 2888 associate Whitney unnecessarily rude and sarcastic and texting on the floor while there was a wait | @180382 We appreciate you reaching out to us about your experience Bernadette. DM us, let's make sure we get your feedback. *KananiB"
"Wow @115911, I can't even remove web guard myself? ""Server error in Age Verification"" everytime. I don't want this crap! Remove it!! | @180383 No worries, we're here for you! Please send us a DM and we'll dive right in :) *ByronEdwards"
"The transaction @115911  went smooth..  #LGV30 & #Googledaydreamvr is on its way
@158861 @31702 | @180384 Awesome! That’s what we love to hear!! Enjoy your V30!! *VinnyFrancisco"
"@115911 is trash af lol | @180385 Sounds like something's going on Ivan, DM us. We're here to assist. *KananiB"
Hey @sprintcare and @116447 - it clearly says don’t use with UPS ground and you sent me a ground label.. https://t.co/UPxETR4UHp | @134199 Let us know if we can assist further or if you would like your assigned analyst to contact you back. - Team @116447
"Hey @sprintcare and @116447 - it clearly says don’t use with UPS ground and you sent me a ground label.. https://t.co/UPxETR4UHp | @134199 We apologize for any confusion, however the envelope and label provided is correct. - Team @116447"
Anyone knows of a carrier that will give me agood offer on an iPhone :) they think i am joking i am done with @115911 | @119244 Thank you for reaching out. I do want to help you out. Please DM me. https://t.co/ExhSfOyOH5 *SarahScherman
3RD YEAR IN A ROW THERE IS A PROBLEM WITH MY ORDER @115911 FEEL LIKE JUST PAYING OFF MY REMAINING 280 OF EIP AND GO TO ANOTHER CARRIER | @119244 Let me work on turning this experience around for you today! Send me a DM with a few of the details! *AlexKimbrell https://t.co/GefRnVHVqu
@TMobileHelp can I get the pixel to half off offer if I had the pixel first one as well | @180466 hey man! Let's look into this! Shoot me a DM :) https://t.co/iUlnGXy3Ha *VinnyFrancisco
"@TMobileHelp what is a sim starter kit? | @180467 Really great question! DM me, I got the answers you seek (; https://t.co/lsvk9Zelxd *BronsonBarretto"
@TMobileHelp @115911 can you get iPhone x on jump??? | @180468 Great question! let me get you some deets in the DM! See you in a few (: https://t.co/lsvk9Zelxd *BronsonBarretto
"@115714 your service sucks can’t find a signal no where | @180490 Please send us a Direct Message, so that we can further assist you. We would really like to help with this. -MH"
"@118302  and @115911  , may have earned my business away from @115714 .. still signal gotten worst | @180493 That's not what we like to hear! Please send us a DM with your contact number, allow us to review your concerns and assist."
"Apparently if you don't have high speed internet, you don't have any internet. At least that's how @115714 is | @180494 This is not the kind of feedback we would like to hear form our customers. Please send us a DM so we can further assist you. -LP"
"@115911 so your phone freezes support orders you another  but can't get to you for 4-5 days? That's ridiculous. Hope we can get a loaner! | @180651 Send us a DM and we can take a look at your options, Brian! We have your back! *TerriL"
"@115913 Just switched from VZ unhappy with the speeds. Also a lot of dead zones in CEntral NY. Any plans for more coverage? | @180652 @115913 Let's dive in and check out those areas, Chris. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Your ""average credit"" phone price's are ridiculous @115911 | @180731 Hi, Jake! We can totally dig deeper into this with you, please send us a DM and we'll check it out :) *ByronEdwards"
Put the kiosks back in your stores @TMobileHelp @115911 | @180732 Feedback is everything! Shoot us a DM and we'll get you set. https://t.co/lOqKyE0PXQ *ReillyLeritz
@TMobileHelp thank you tmobile for your worthless pathetic bullshit service. | @180733 Looks like we need to step our game up! Send me a DM - let me check this out for you ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
"@TMobileHelp I Barely had service through hurricane Irma  and month of September and I'm getting charge for the bill. Unacceptable #sad #sad | @180735 Hey there! I'd love to chat with you about this, feel free to DM me for more! https://t.co/lsvk9Zelxd *BronsonBarretto"
Bro all I wanna do is listen to music on the god damn train and I can't cuz @115714 YOU SUCK | @180761 We don't want our customers feeling this way. Please DM us more about this issue. -AC
Hey @115913 are you hiring? | @127273 @115913 Be sure to check out the #UnCarrier openings here: https://t.co/BY6p8p5goE :) *EdgarLopez
"@115913 Hi John, regarding Pixel2 50% off deal: I switched to Tmobile recently and got my line activated on Sept 24. Will I be eligible for this deal without adding another line? I already talked to 3 Tmobile agents. 2 of them said yes, one said no. Who will know for sure? | @180822 @115913 Let's dive in and straighten this all out for you, Amit. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Who wants to get me away from @115714

Need an iPhone 8 plus and an iPhone 8 @ATT @115725 @115911   @117735 @TMobileHelp @5847 | @180841 Hi there, this is not the type of feedback we like to receive. What seems to be the problem? -MC"
"Who wants to get me away from @115714

Need an iPhone 8 plus and an iPhone 8 @ATT @115725 @115911   @117735 @TMobileHelp @5847 | @180841 Hey Shae, I can help! Send me a DM! https://t.co/zDWnfngdI9 *LauraBeasley"
"switching to @115911 this weekend is it good | @180897 Well, I'm a little biased, but I'd say ""Abso-tootin-lutely""! :D DM us any ?'s you have and we'll get you the info you need :) *ByronEdwards"
@TMobileHelp need my number reboardcasted can't receive texts from other carriers.  I have an escalated ticket. | @180898 You should be able to get ALL your texts- send a DM our way so we can work on this! https://t.co/jGtdfLsVbg *ErikaHoleman
"@TMobileHelp I guess you don’t respond to non-@115911 customers 😂😂😶😶 | @180899 Right here for ya! DM me, happy to assist in every way possible (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"@sprintcare so I call to unlock my phone which I just paid off but I want to give Sprint the chance to retain me...nothing from Sprint, bye! | @180918 Hello there! We'd hate to lose you as a customer. Please allow us to make this right for you. How can we help you today? -AR"
"Been at a @sprintcare store for a bit to find out one thing. Workers are hella rude and I am on a time crunch. One guy isn’t doing anything | @180919 Hello. This isn't good. Could you be assisted at that store? If not, DM us to review. - GS https://t.co/rMApsV8PQY"
Is Netflix really free for me since I have you guys @TMobileHelp ? | @180969 Great question! I'd be happy to check if you qualify! DM me for more (: https://t.co/lsvk9Zelxd *BronsonBarretto
"@115911 Will you be carrying another color for the #LGV30 or is it just Silver? | @181047 As of this moment, the color available on our website is the only one we'll be carrying! *ChanneyT"
Bruh I fuckin hate @115714 like I pay over $100 a month to not get service anywhere😂😅 | @181078 This is definitely not the experience we want our customers to have. Please follow us and DM us to further assist you. -JR
Hey @TMobileHelp guess what you Thought u fixed my phone earlier you didn’t I just got home from work and Tada lost my network signal 😡6days | @166883 Can you send me a DM my friend?  https://t.co/p5tlOIac4q *KrisAlamed
"Hey @TMobileHelp guess what you Thought u fixed my phone earlier you didn’t I just got home from work and Tada lost my network signal 😡6days | @166883 Hi there my name is Kristen.  I am happy to assist you this evening.  Bare with me while I get caught up here, I ... https://t.co/JEn5wBMFJM"
"What's going on in 92359 @Tmobilehelp ? Very unreliable signal for 2days now? Overseas call ctrs have no answers. #Ahem | @181112 Yikes, let's make sure things are looking 100! DM me! :) https://t.co/GXcACtQCFT *JustinPhillips"
"@TMobileHelp is the T-Mobile Netflix deal going to cover the new price increase? | @181113 Netflix is still on us, Alex! Nothing with change with this offer :) https://t.co/lOqKyE0PXQ *ReillyLeritz"
"@TMobileHelp Hey guys, can someone explain me how/why my autopay setup and information was removed and turn off for my account??? | @181114 Autopay is an important thing to have when saving monthly! DM us and we'll look into this. https://t.co/lOqKyE0PXQ *ReillyLeritz"
Gawtdamn I fucking hate y'all sometimes @115714 | @181137 This isn't good at all! What has caused you to feel this way towards our company? -JC
@115714 can we please get a volte update for iPhone like you did galaxy? | @181138 @115714 Please follow us @sprintcare so that we can address your concern. - JS
"@115714 can we please get a volte update for iPhone like you did galaxy? | @181138 Hey, thank you for posting today! Please send us a Direct Message, so that we can further assist you. - JS"
"@115714 the customer service sucks I can never get any real answers or help. Switching companies 😒 | @181142 Hi Sheri! We are concerned after reading your Tweet. Please, DM us for details. -CL https://t.co/rMApsV8PQY"
"So can you hook me up w a more affordable plan then? I’ve had T-Mobile since 2003, and I’m currently poor. https://t.co/RS5khDdwdo | @181183 Send us a DM, Valeria! We'll take a look at how we can bring your bill down. *TerriL"
"@115714 has been hacked and is being super shady about it @421 this also happened to me https://t.co/EmywulYynz | @181214 Hey there! This doesn't sound good. Let us assist. Please send us a Direct Message, so that we can further assist you. -TN"
@115714 has been hacked and is being super shady about it @421 this also happened to me https://t.co/EmywulYynz | @181214 @115714 @421 Hey there! Can you please follow us in order for us to further assist with your issue. -TN
"@TMobileHelp Do you only offer phone Support? We're well into the 21st century, and there's no way to send you an ""electronic message""? | @131245 We offer support right here! https://t.co/NDZulBnDGq as well as in the T-Mobile app! *PhungDao"
"@115911 , it's been decent but decent is not cutting it anymore. i don't get service anywhere at work. what's up with that? | @181248 We want your service as flawless as your makeup. 😘 Send us a DM and we can make sure everything is perfs! *TarynS"
@115913 do i get to bring my promo voice line if I switch from simple choice to one unlimited? | @181249 @115913 Let's dive in and check out your plan. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@115911 will Wi-Fi Calling work on the new Pixel 2 XL on T-Mobile? | @181250 Hi Ron! That's a great question - send us a DM and we can chat more about this. *TerriL
"So now my bill went up @115911 😡😡😡😡😡 | @181251 Hey Milanda, send us a DM and we cane take a look at what may have caused this! *ChanneyT"
"#Sprint is so bogus Bc once it's 11pm you go from LTE to no signal🙄 | @181291 Hey, this doesn't sound good. Please send us a Direct Message, so that we can further assist you. -TN"
"Damn.  @115714 straight SUCKING in downtown Tampa right now.  #ReliabilityDoesNotEqualAvailability | @181292 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"@TMobileHelp you guys are a joke. Cancelled hotspot 3 mths ago and ur still billing me. Telling me to go 2 @115911 store. #3rdRateCompany | @181317 Yikes! Let's get this fixed, no store trips needed. Send me a DM any time. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"Can you explain to me why your customer service rep is arguing with me via your chat @sprintcare ? | @181353 This is definitely not the experience that we strive to provide. Please, send us a DM so we can further assist you! -JA."
Fyi: there is no @115911 coverage in Bar Harbor or surrounding areas #NavigationFail | @181380 Oh no! Let's look at the area Lisa. DM us. *KananiB
"@TMobileHelp this happens as I call about why my bill is almost 1k this month smh https://t.co/5NM0AYKLFX | @181448 Whoa, that's no fun. Send over a DM so we can tackle your bill together asap! https://t.co/jPSwKnAg0l *HarleySumida"
"FUCK SPRINT WHAT THE FUCK DO I PAY YALL FOR! Shit ass service all the fucking time dude @115714 | @181510 Hey! Is there anything you'd like us to look into for you? If so, please send us a DM so we can further assist you. -JA."
"@115714 @sprintcare why is my phone not working?? | @181554 Hey there, we saw your post and would like to assist. Can you please send us a Direct Message? We await your response. - AD"
"What is unlimited data #Sprint if I never have fucking service? | @181555 We would like  to look into the service issue. Please send us a Direct Message, so that we can further assist you. KC"
"@115911 hi, Im planning on preordering the iPhone x. I have the jump plan. What kind of down payment am I looking at for the 256gb model? | @181572 You deserve to treat yo'self, Levaxx! Send us a DM, so we can grab those exact numbers! *TarynS"
"T-mobile unlimited LTE is extremely slow. Anyone else facing this problem?? Thinking to switch @115911 | @181573 Let's stay together, Looly! Send us a DM and we can work this out 💘 *TarynS"
@181575 @TMobileHelp just got an iPhone 8 and an evo glass. The glass had a wrinkle in layer 1. Looks like dust under it. Help? | @181574 Oh wow! Let's check this out! Shoot me a DM https://t.co/iUlnGXy3Ha *VinnyFrancisco
"Hey @115911, how much do i need to pay after I paid half of my V20 then do jump! towards #V30? | @181576 Let's take a look JC! We'll help you get all the details you need to get into that LG V30. DM us! *KananiB"
"So glad I pay for my @115911 sync up every month for them to not help me when I need it. | @181618 Uh oh, what's going on with your Sync Up Corbs? DM us we want to assist you. *KananiB"
@TMobileHelp Is there anyone that can help me activate my Apple Watch? I keep getting bounced around various departments & no one knows how. | @181747 Shoot me a DM and let's see if I can take a shot at it! :) https://t.co/NDZulBnDGq *PhungDao
@TMobileHelp I’m a family plan customer. How do get my complimentary Netflix subscription? | @181748 Now you can enjoy #NetflixOnUs with your T-Mobile ONE plan: https://t.co/xbZy7jK9KD. DM me https://t.co/dzjAJQ2bkx *SoRaYi
"Sprint makes me want to sprint to a new phone company @115714 | @181811 Hey there! This concerns us and we'd like to know the reason why you feel this way, please give us a DM so we further assist you! - FL https://t.co/rMApsV8PQY"
@115725 @115714 @115911 @ATT @115858 which one of you has the IPhone X available.... 🙄 | @181812 Hi there! We have it along with the best deals in the market. Please visit: https://t.co/0zzgy1hdHv to see our available offers. You can't go wrong with team yellow. - YM -.
@115714 I have a question about my upgrade | @181813 Hi there! We will be happy to help. Let us know what questions you have. - AP
"So you buy a new phone and 4 hours later it’s messed up so you take It back to @115714 and they tell you that there’s nothing they can do unless we wanna pay even more money...? You just sold me this?! & lost my iPad I turned in. What?! | @181814 This is not the type of feedback we like to read. Please, allow us the opportunity to help resolve your issues. Shoot us a DM to better address the matter. - FS"
"Do Not Use @115714! Been on the phone with International Services and the rep blatantly called me a liar | @181815 Hello there! We are sorry for the inconvenience. On the other hand, we're glad to hear that your issue is being worked on. Feel free to send us a Direct Message if further assistance is required. - YM -. https://t.co/rMApsV8PQY"
@TMobileHelp hi :) do you have price for iPhone X on JoD? | @119564 Hey! The iPhone X looks awesome! 😍 Fly into my DM & I can answer any questions you have! https://t.co/c09vKrd5yq *AshaBegum
Still working jokes on u @115911 https://t.co/qUdKpsIINQ | @181993 Hey Yahya! DM us so we can see what this is about. *TerriL
@115913 65 days since hurricane Maria landed on PR. I'm paying my bill in full. Now I only have this on my cell phone. Help us John!! https://t.co/iU4BjYJZre | @182039 @115913 I want to get your phone up and running. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"Sad to see @115911 @TMobileHelp join the long list of service providers who care more about getting new customers than taking care of existing customers.  I think it’s time to consider others.  Who has the best offer for iPhone X right now? | @182040 Howdy, Hazem! We don't want you going anywhere! Just because this offer does not fit your needs doesn't mean we won't have another that will! Stay tuned for the next great offer! The holiday season has just begun! ;) *ZachReyes"
"Not sure why new customers get better deals than existing ones.  Want the BOGO offer but I don't need another line, already have 4. AT&T looks promising. @TMobileHelp | @182041 This BOGO offer is a sweet deal even for existing customers, many are looking to add new lines! The cost of the new line on most plans over a year is far less than the cost of a new phone too so its still a great deal! DM me with questions!  https://t.co/jGtdfLsVbg *ErikaHoleman"
"@115911 @TMobileHelp aye man look y'all service been fucking up 3 days scrate fix the problem.
-sincerely, the nigga who changing service🖕🏾 | @182042 I can help set you up on the network in no time at all. Let's take a closer look! DM me https://t.co/P5ACUoCEw4 I got your back, friend! :) *ChasityScanlanSevao"
WTFFF @115911 @TMobileHelp trying to get a new phone but the Chicago land area T-Mobile’s systems are down????😭😡 | @182044 Oh no! We'd love to see what we can do to help you get a new phone. Send a DM our way ASAP https://t.co/69dhFOUgl8 *AmandaSansone
"@TMobileHelp I need serious help with my account right now. Please. I need someone to diffuse my confusion 🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️ | @182045 I can help clear up any confusion, Romello! Hit me up and I'll help make sure your account is excellent https://t.co/dzjAJQ2bkx *SoRaYi"
"I'm getting some names for my list. If you have or had a bad experience with @115911, please share. 👑 | @155657 Hey meet me in a DM we""re her for you https://t.co/BMDMqsRi3P *DebKlajbor"
"@115911 hi, Im planning on preordering the iPhone x. I have the jump plan. What kind of down payment am I looking at for the 256gb model? | @182071 Apple everything expert here!! DM me and let's get that pricing for you 
https://t.co/KQh917xfZf *SurDuaneMcGurn"
"between @sprintcare and @UPShelp one of you must be able to change the delivery for my iPhone | @162125 Thanks for your chat today. Can you send us a DM, specify on what do want to change. -NS https://t.co/rMApsV8PQY"
@TMobileHelp Can you guys help me with a billing question?  I've called 800-TMOBILE but my questions still aren't answered.  Thanks. | @182185 We sure can! You can count on T-Force. Just follow the link here https://t.co/sSNDOSJlnR and send us a message! 📩😊 *AshleyHamilton
@115913 Why is @115911 charging a down payment for iPhone X for a 5 year customer with good credit? @115725  @115714 @ATT has $0 down. | @182269 @115913 With superphones getting more expensive it's possible that this higher price point requires a dwn paymnt when it wasn't in the past *DanKing
"@TMobileHelp T-Mobile Twitter support delivers.  They answered all my questions.  By far the best way to contact them. | @182185 YAYY! You'll receive the royalty treatment, now that you're apart of #MagentaNation WOOHOO! 👑🎉  https://t.co/sSNDOSJlnR *AshleyHamilton"
"@TMobileHelp Many thanks for the excellent customer service while answering my questions. | @182300 You're welcome! We are here for during those crazy hours on nights, weekends and holidays, 24/7/365! https://t.co/hzjqSun5Lf` *TreBrewbaker"
"disappointed with tmob, spent over an hour trying to disc data line on Wed - it wasn't done after retention rep said it was... @115911 | @182315 Ryan, let us look into that for you and make sure your data is taken care of! Send us a DM & we can chat. *TerriL"
"@115911 @TMobileHelp you guys are killing me. I want to love you. You are charging me wrong and removing stuff without permission. | @182316 #MagentaMan is sharing the love today, shoot me a DM so I can fix your bill :) https://t.co/TMXeckGP06 *WaqarSheraz"
@TMobileHelp Any plans on implementing the global standard of the RCS universal profile that Google is trying to push? | @182317 Great question! Send us a DM: https://t.co/xKrpoFD6ya and we'll look into this for you! *ColleenLicudine
"@115911 My internet is down and my data ran out, help me out to watch #Worlds2017 ? | @182362 Hey Eli, let's see if there's anything we can do to help, send us a DM and we'll try and assist :) *ChanneyT"
@115714 customer service is the absolute worst IJS | @182402 We don't want you to have problems. What's the issue? -ES
"@124218 @115714 AWESOME!!
My iPhone X is on the way-GREAT service SPRINT!! | @182403 Congratulations! I'm SO JEALOUS!  : P"
.@116447 where you at? https://t.co/G2uNGVByKH | @182404 @116447 If you have concerns that may require assistance.  Team @116447 will be more than happy to assist.  Please DM your phone #. https://t.co/rMApsV8PQY
@TMobileHelp Help! One of my lines is missing from my account! Where did it go? | @182471 Missing lines are not cool! Let me check this out. Send me a DM! https://t.co/HbdADi3eov *HumeiraPatel
@TMobileHelp How do I get the URL to link my @115911 and @116602 accounts. I already made the plan switch. | @182472 Great question! Send us a DM: https://t.co/xKrpoFD6ya and we'll make sure you get #NetflixOnUs :) *ColleenLicudine
"@115911 the latest OTA on the Galaxy S8 just bricked my phone. System UI crashes before I can even unlock it now. Restarting doesn't help. | @182511 Oh my Alex, that's definitely something we need to address. Let's figure this out together. DM us and we'll assist you. *KananiB"
@sprintcare why isn’t my internet working on my phone | @182563 That's really concerning. Please follow us and send us a DM to further assist you with this. -LR. https://t.co/rMApsV8PQY
"Attempt #3 trying to get an Apple Watch with @115911. https://t.co/Sxdrq4ijzS | @182631 Third time is the charm, let's try this again! If you haven't tried ordering on our website or app, send us a DM :) *ChanneyT"
"I love how my phone is dying whilst on the charger #sprint LOVE IT | @182690 This doesn't sound good at all! Please follow us on twitter, so that we can continue to assist you. -JC"
hey @115913 any updates on that $300 iPhone X trade-in program? | @182712 @115913 Trade-in a paid off in good cond iPhone 6 or newer and get a $300 credit over the course of 24 month install plan on new iPhone. *DanKing
@sprintcare your customer service is shameful ! | @183068 Hello! I assumed that you encounter terrible customer service by your statements. I would like to know what exactly happened. -JD
@115714 @sprintcare do you guys sell the iPhone 8 plus in stores yet? | @183069 Hi! You can buy it online and pick it up in the store following this link: https://t.co/prAVoQbgGM. -LR.
"@115714 @sprintcare do you guys sell the iPhone 8 plus in stores yet? | @183069 If you would like further assistance or have any other question, don't doubt to send us a DM :) -LR. https://t.co/rMApsV8PQY"
"@115714 x @115858 WHERE IS MY PHONE | @183070 I'd love to help. Please send us a Direct Message, so that I can further assist you. -MM"
"Because of the HORRIBLE experience N customer service all I want now is a refund so I can take my business elsewhere @TMobileHelp @115911 | @166883 We got you in DM, my friend! I will see you there, so we can turn this around! https://t.co/s9b5I4qxPp *JamiePitcher"
"@TMobileHelp ordered my iWatch, on the phone I was told 3 to 5 business days, now my shipping says sometime between the 8th & 29 of November | @183183 Hey! You, can you please DM me. :) I'll be more than happy to help you  https://t.co/XOMz3euW2N *RehanaAnwar"
"What is my S8 two months behind on security updates @TMobileHelp | @183184 Lets take a closer look at that, please DM here: https://t.co/kGg2v4HP5h *DavidBradford"
@sprintcare is there something wrong with the app? I added new card information and it won't let me make a payment now.. | @183195 Let's assist you with this! Is it that you are receiving an error message? Plz send us a DM. - AM
"If you want bestow death on someone, send them to a #LesMills #Sprint 
#dead | @183196 How could we assist? - LS"
@115911 I have lost all patients with yall and the dum shit all do. First y'all keep Fucking with my account soo that's y'all ass | @183239 Wooow! Such harsh language coming from you. What's going on? Tell us more in a DM so we can work on this. *NaeJ
"@TMobileHelp hi! My digits line disappeared out of my account! Can you help? | @183240 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"Fucking same! I'm going back to Verizon asap! https://t.co/ER2LIussmf | @183271 Hello there, good morning. Shoot us up with a DM with your ZIP code and nearest cross street address please. - FS"
"@115911 why when my screen turns off, I can't turn it back on. It happened twice already to my Samsung Galaxy 8 Plus. | @183311 That's strange! Tell us more about your device in a DM. We have to get this fixed up for you. *NaeJ"
"@TMobileHelp I paid $12 for overnight shipping yesterday afternoon why 16 hours laters it’s still being processed? 

We got beef??? | @183313 Hey! There's no beef here! Shoot me a DM! 😁  https://t.co/c09vKrd5yq *AshaBegum"
"@sprintcare Why does my phone keep restarting, ugh @125607 | @183333 So sorry to hear that. Please send us a Direct Message, so that we can further assist you. -DJ"
@125241 ¿Para cuando se puede esperar servicio en Mayagüez? | @183334 ¡Hola! Envíenos un mensaje directo para más información. - EG https://t.co/rMApsV8PQY
"@115913 How does T-Mobile phone support not authorize a random person stealing my info but this person, goes into a store & get my sim?? | @183402 @115913 Your privacy is very important to us. Please DM me with more details https://t.co/PUCbqyZK4U *RachaelTansey"
"@115913 sorry to keep bothering you, but I still have not gotten a response on how to return our bad phones. 

Thanks | @183403 @115913 I’m here to help with your phone returns. Please send a DM my way to get started. https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115714 Why lie to new customers? signed up new service & ordered phones. told my bill would start when activate but it started when shipped | @177117 Thank you for brining this to our attention. Please send us a Direct Message, so that we can further assist you. -KC"
"No @sprintcare pre-orders for the LG V30? Other carriers have released, shipping or taking pre-orders. What about Sprint?

@116447 | @183424 @116447 Team @116447 will be making the announcement for pre-order of the LG V30 shortly. https://t.co/rMApsV8PQY"
"@115913 @125652 y'all wake up your digits customers are having all kinds of issues. | @183481 @115913 We've got your back, Joanthan. I'll be following up in DM in just a moment! *RachaelTansey"
"@TMobileHelp  
Hello, I'm in need of serious help after leaving T-Mobile store today!!!!  VERY DISAPPOINTING with just switching 30 days ago | @183482 Aloha! That is not how we want to welcome new members of our #MagentaFamily ! Shoot me a DM! https://t.co/HTgeLMEYEm *DonHebron"
Honestly I'm soooo fucking sick of @115714 | @183513 This is not the kind of response we like to hear. How could we assist? - LS
@115911 can you tell me why t-mobile canceled a line from my account https://t.co/WUIcjl7J7b | @183563 Before we can answer that we'll need a few more details. Send us a DM Wai. *KaeW
@TMobileHelp my T-Mobile Digits line was removed from my account today. I was a Beta customer for it and signed up for the it under a promo. | @183564 We want you connected! DM me here https://t.co/xTjNVF3Ex4 *KirstenHartford
"@TMobileHelp Can you guys confirm receipt of my returned cell booster, I just got an e-mail that you haven't received it, but it was del | @183566 I'd <3 to confirm this for you! DM me here! https://t.co/Op5C2z3lou :) *ChelseaBailey"
"@115911 is testing my patience with their service now. I ask that you please, do not test my gangsta, disconnecting my lines n shid. https://t.co/7SE5pIKvbU | @183567 Yikes! We don't want to see that side of you. Tell us what's going on with your service in a DM. *NaeJ"
"My phone, after months of being on Rakuten Mobile, has decided I have a ""network-locked"" SIM card inserted & can't find the cell network. Can't decide whether to be outraged at @115911 or @125607 | @183569 I know it's important to have a working device. Let us look into this for you Jason. Send us a DM. *KaeW"
"@115714 knock knock, who’s there? IDK cause my service SUCKS ASS | @183592 Hi! Let's check on that service for you. What's your zip code? -ED"
@115714 is forever messing with my phone bill and over charging me... time to look elsewise | @126418 I get what you’re saying and I agree that something isn’t right. I’ll be happy to work on this. Send us a DM. -JJ
"@115714 hire some fucking Americans!!!! | @183593 Oh no! Why would you feel this way about us? Please send us a Direct Message, so that we can further assist you. -SJ"
@115911 you guys gotta get better with your customer service 🙅🏾‍♂️ | @183762 What's going on Pook? We're always here to assist. *JasmineS
"@115911 I’ve attempted to pay my bill three times, three times it’s been declined. Did you attempt an autopay that I never authorized? | @183763 Wait, this is something we can look into this! Send us over a PM with more details so we can look into this for you. *NaeJ"
"It’d be really great if @115911 would work on their capacity and coverage issues in San Antonio. Speed test at Huebner and I-10. https://t.co/1DsEdc3WJZ | @183764 Yikes! We've got to get you to the blazing speeds that you deserve, Donovan! DM us and we'll get this right for you. *WhitneyJ"
@115911 why'd you all charge me $20 to buy a new phone?  I thought that's what JUMP was for? | @183765 Hey Mike! We're all about transparency so we've got to take a look for you. DM us and we'll get you some answers. *WhitneyJ
"@115911 @115913 So, I just got a text stating my number my watch used with DIGITS has been cancelled. Not sure what happened. | @183767 @115913 We'll get this checked out right away, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp Got an email saying can't return my signal booster to store. Previous call to cust. serv. told me to. It's already returned. | @183768 OK, so it's already returned to us? If it is, then there is definitely nothing to worry about. :) *CamiCutsforth"
"@TMobileHelp Digits beta tester, opted in for permanency in June, and without warning it's deleted. That's the number on my resume!!!😨😱☠️ | @183769 Hey! Oh dear, please shoot me a DM and let's get this figured out! 😊 https://t.co/c09vKrd5yq *AshaBegum"
@115911 can I still upgrade to the X when it’s released? After I already got the 8+? 🤔 | @183770 Hey Thom! We'd love to take a look at your options! DM us so we can explore! *WhitneyJ
"@115911, calling customers every day to ask how they like their service is not the best strategy. | @183771 What's going on? DM us, let's chat. *WhitneyJ"
@sprintcare paying a bill is like a car payment. Can’t get no where and you don’t offer anything of loyal customers!! Can’t afford this | @183799 Hello there! Is there anything we can assist you with today? Please let us know. We're always here eager to assist. - KP
"@TMobileHelp why did you cancel my digits line? Now I can't work https://t.co/49x27SE1EY | @183896 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
@TMobileHelp Hi guys! When I preorder my iPhone X later this month I don’t have to turn in my trade in before I receive my new phone right? | @183897 Only after it arrives at your door step will you need to turn in your old phone for trade-in. 🙂 *BrittanyJones
Come on @115911 you’re better than this at least honor what you tell customers #nohonor https://t.co/0T0GrA6SD1 | @174121 I really want to help you out today. Meet me back in the DM's! :) https://t.co/lo6HrLTstT *SimranKaur
@TMobileHelp I’m having a problem with a phone I sent in for my T-mobile phone upgrade | @183898 Sending a reply right now. :) *DavidBradford
@TMobileHelp my digits for life line was canceled today!?? | @183899 Oh no! Go ahead and send me a DM https://t.co/EyMABzAJlb so we can get that resolved! *MiggyHerrera
"@TMobileHelp hey, one of my DIGITS lines was just canceled without notice, I want to keep it, can you correct? | @183900 Hey Joe! I would love to help get down to the bottom of this! Send us a quick DM, and we get that figured out! :D *CodyH"
@115911 over an hour no resolution . Customer of 15 years. https://t.co/XhUneGjIGr | @183901 Scott we want to ensure that you have a resolution. Please send us a DM with more information so that we may assist. *JasmineS
I am so disappointed with my cell phone service provider @115714 calls dropping. Text failing to go through: what is LTE 1x | @183972 (2/2) Do you usually have issues in one or multiple locations? How long have you been having issues? - WR
Thank you @115714 you've been over charging me for months on my phone bill 🙃🙃#timetoswitch | @183974 I definitely don’t want that to happen again. I can look into this for you? DM us. -JJ
"@TMobileHelp I have two DIGITS Beta promo lines (me/wife) on my account, and they were both cancelled this morning - wha?? Little help pls? | @183976 If you want to DM message me I'd be more than happy to look into those lines for you. https://t.co/UjLZ4Px65q *MakLarson"
"@TMobileHelp Hey guys something weird is going on with my Digits line. It cancelled on me this morning with no notice whatsoever. | @183977 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"Tmobile just plain suxs. Can't believe I fell for their marketing bs #noreception #novoicemail  @115911 @115913 @173459 | @183978 @115913 I'm confident we can turn your experience around, DM me so we can help https://t.co/Nr93OTtXRx *TaylorBest"
@115911 frustrated...How do you block Google play store purchases from device | @184081 I can help with that!  Please DM https://t.co/I6eWC2B8S0 *JohnWard
"@TMobileHelp How come the T-Mo website says 90 days to make a Device Protection claim, but Asurion website says 30 days max? https://t.co/RUq6otmeSw | @184082 Hey Ben! I will be more than happy to fill you in on the details of how filing an insurance claim, just send a DM. *MelvinS"
@115714 fucken sucks man | @184157 Hey! What caused you to feel this way? Can we help? -SJ
"@115714 is by far the worse phone provider of the world! The customer service is disgusting... I wouldn’t recommend them to my worse enemy! | @184158 Your feedback concerns us. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"no @115714 mobile service in #RepublicaDominicana so using wifes @115911 service to tweet about this disgrace. | @184159 Please send us a Direct Message, so that we can further assist you. - LS"
"Went to Sprint in the summer. Love everything except my bill doesn't match my contract.  No resolution at store level. What next @115714 ?? | @184160 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. - MK."
@115911 still hasn’t sent me an unlock code for MY phone. Lol smh | @177185 Shoot me a DM so we can pick this up where we left off yesterday. *TaylorBest
"So confused by @115911 with their crediting for the iPhone promo. @115913 I've been on the phone for an hour now... #Frustrated | @184375 @115913 We'll get things straightened out right away, send a DM my way so we can help https://t.co/Nr93OTtXRx *TaylorBest"
T-mobile is so scripted and full of excuses @115913 this is ridiculous. almost 1 year and I’ve been stressed the whole time. | @184376 @115913 I see your DM and will be meeting you back there shortly to work towards a solution. *TaylorBest
Hey @115911 @TMobileHelp why was my digits line canceled overnight?  I filled out the form from the beta to keep it... | @184377 Yikes! That’s no way to wake up!! Shoot me a DM so we can chat! https://t.co/RaTDVzOYlM *DonaldConstable
Stay far away from @115714!!! It's not worth the damn headache!! If you have ANY other carrier stick with them! | @184411 Hey! What's going on? Please let us know to assist. - EG
"@TMobileHelp @115911
I ordered the New Lg V30 but I never received the email from you guys That was yesterday early in the morning 😟 | @176263 Oh no! Let's look into this ASAP! Send me a DM! https://t.co/86MicZnF9C *WarrenCamp"
"@TMobileHelp My DIGITS line was randomly cancelled this morning at 12am...beta user from way back. Help? | @184519 Good morning, J Gulk! I hope you're having a fabulous Friday! Thank you kindly for taking the time out of your bu... https://t.co/vqEhBAfx4F"
"@TMobileHelp I was a DIGITS beta tester and opted in to the free DIGITS promo, but my DIGITS line was removed today. Help, please! | @184520 Oh no!  It's super important that you're able to continue using that DIGITS line. DM me at https://t.co/rYd2PDuSPi *RobFahl"
"@115913 How bout a Pixel 2 XL 2 replace my Nexus 6 John? Current customer & own the phone. no new lines needed. Move 2 @115725? Rebate? | @184521 @115913 We'll review all options to get you into a new handset, send a DM my direction https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp do y’all offer mobile hotspots? | @184522 Hey there send me a DM so I can take a look at some options for you. *TremiekaS
"@115911 @TMobileHelp why was my digits line revoked?! | @184523 Let's find out, we got you! Follow this link to DM us! https://t.co/vv9JsrbUOZ *AbigailRoach"
"disappointed our local Dunkin donuts wouldn't accept my $2 t mobile Tuesday gift card 😞. No coffee for me today. @DunkinDonuts @115911 | @184524 Awww, Jules! We want you to enjoy your #Thanking! DM us so we can take a look at this for you. *WhitneyJ"
"@115911 will charge me €5 per MB roaming on my Dutch SIM in Hong Kong. I am using ++ GB a month. Better take a subscription in Hong Kong | @184742 We've got the best options for travelers, Caspar! DM us and we'll check out what will work best for you! *WhitneyJ"
@115911 I have a question about the half off Pixel 2. Could you please reply so I can figure this out please? Thank you. | @184743 Of course. We can answer all of your questions here Cole! Shoot us over a DM for assistance. *JasmineS
"Hey @115714, just went in one of your stores to buy @134202 phone and told I can't buy it without a plan. Is that right? | @184811 Hello! A Data Plan is required. These phones support 4G LTE Plus so they require LTE compatible rate plans. - GV"
Im over @115714 smh 🤦🏾‍♂️ | @184812 This is concerning to hear! We would hate to see you leave. What make you feel this way about our company? - AM
too bad @115911 couldnt satisfy my needs as a customer Im done with this off to @115714 i go. | @166883 We're the most improved network and getting better every day. This is an exciting time to be part of Sprint! - LP
too bad @115911 couldnt satisfy my needs as a customer Im done with this off to @115714 i go. | @166883 Sprint is proud to be the best value in wireless with great savings and service for our customers. - LP
too bad @115911 couldnt satisfy my needs as a customer Im done with this off to @115714 i go. | @166883 Survey says! Thank you for your interest in Sprint. Join the Sprint family and you won't regret. Are you ready to make the move? - LP
"too bad @115911 couldnt satisfy my needs as a customer Im done with this off to @115714 i go. | @166883 I would love to continue troubleshooting with you, drop me a DM so we can get you going. :) *DavidBradford"
@sprintcare my trip to #Mimai was an absolute nightmare...you network is extremely awful.... rubbish... canceling your service upon arrival | @184813 We would really hate to see you leave. How long have you been experiencing this issue? -AS
@115714 service 💩 | @184814 What seems to be the issue? How can I assist you today? Having service issues? -AS
No mobile service in DR? DUH?You gotta come to the big city. https://t.co/nZtVEkDcaq | @184971 @184971 - DM me your address -LG
@115714 @115911 @115725 which one of y'all has the best unlimited plan because @ATT and I are through! | @184972 Hey! Check out our Unlimited freedom plan https://t.co/zUGY1ZmAuZ. Hurry! Offer ends 10/12. -SJ
"@116447 Without customers, what exactly would would a company be? I know the answer, the question is does Sprint? | @184974 Team @116447 just left a message. Please check your voicemail for the info."
"Try to make it through one episode of Seinfeld on my lunch. Can’t do it. @115714 you suck. Can’t wait to switch companies. | @184975 Oh no. Hey Brittany, please send us a DM so we can fix it really quick for you. Thank you. Ange L"
"Slipped and fell on my own liquid stink juice in the @115911 store!!!! Their staff was rude. I smell a lawsuit, and that's not all ;) | @185044 Hey Gary, I'm so sorry to hear this. Your safety in the store is very important to us and we take this seriously.... https://t.co/bXPWTG8NG3"
"Man fuck you guys for making me do all this shit in person @115911 | @185045 What do you mean, AJ? What can we do for you? DM us, let's chat! *WhitneyJ"
"@TMobileHelp just tried to pay off some EIP and I am being told I can't, what's up @TMobileHelp? | @185046 Great question Anthony and I'm glad that you asked!  Shoot us a DM and we can figure this out together :) *KimWilliams"
"@115913 we here at Tulsa American Airlines maintenance base are having a hard time with T-Mobile signal | @185047 @115913 Your signal and service are crucial to me, Kelly. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
@115913 @TMobileHelp need a return box to trade in the iphone! | @185048 @115913 I hear you and on my way to help. Meet you in DM so we can continue working https://t.co/Et1Fu7xZtb *BarbPelotte
"@115714 iPhone 8 I just got 2 weeks ago is malfunctioning can I use the year warranty for a replacement thru u or do I have to go to apple | @185096 Hey there! Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
4) Please reverse these charges immediately and look at your processes.  One hand does not know what the other is doing. @116447 https://t.co/E3f8wccHmD | @174320 Please allow us a few moments to review your concern.
@115911 y'all need fix y'all damn towers cause my service acting up ain pay 200 for nan pussy get it right before I send shots 😂😂😂😂 | @185276 We'd love to take a closer look! Please DM so we can help. *JohnWard
"Cranky - @116988 declined my #IphoneXPreOrder from @115911 in error and had to reorder and go to back of line! #wasgonnashiptoday #decembershipdatesucks | @185278 Oh no! If you need help reordering, please DM us here! *JohnWard"
"@TMobileHelp Just checked status of my Pixel 2 Promo submission and it said DENIED, IMEI not from a qualifying device. I def have a Pixel 2 | @185280 A rebate denial is almost as spooky as Halloween! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
@115911 this past tuesday's 10 free prints were not free! I followed all your instructions in the app and got an email saying I owed $2.90 | @185398 Can you DM us Jon? Before we can give you an explanation we need a few more details. *KaeW
"Hey @115911 how about you hook me up with that 350 for being an existing customer with 4 lines?  I want pixel 2 so bad! | @185399 Me too, Ryan. You can bring an unlocked Pixel 2 over to us. *NaeJ"
Thanks @TMobileHelp for resolving my DIGITS issue promptly! | @185400 We are always here for you! We appreciate your love and support! https://t.co/qF1oGJAQaV *Ashley Lingley
"gezzz  someone dropped the ball and canceled my order with @115911 .. next time i will go in person to establish service | @169391 Woah. If this hasn't been corrected, send us a DM Alexandria. *KaeW"
"Why no iPhone 8+ 256gb in stores @115913 ? | @185506 @115913 We'll check out every option to get you a Phone 8+ 256gb, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp Help! I have lines missing! | @182471 We're here to help! DM me, and we can track those lines down! https://t.co/bwHAQCkoRc *DuncanWorks"
In the final days of my @115714 phone & I randomly lose complete service for long periods. #completejunk | @185568 This is not the kind of experience we want for you.  Please DM us your contact info so we can get started.
FURIOUS at the way @115714 has handled my case. Now I am taking legal action!! 8 calls about the SAME issue in 1 month. UNACCEPTABLE | @185569 We would love a chance to turn this around.  Please DM your contact info so we can get started.
"@115714 l changed plan inApril. New bill 117 should be 82. Now they will not honor the vrbl agremt rep made 
#sprintfail #sprint | @185570 Hello, Rik! This is not something we want to hear, can you send us a DM with some more details we can further assist you? -CD"
"WTF @115911? Drove to nearest full-service loc, waited 30mins only to be told you can't cancel service in person?! Must call support?! | @177577 Oh, noo! I’d be happy to help! Send me a DM & I’ll take excellent care of you! <3 https://t.co/8bwUUpcpQf *ChristalleBarron"
@AppleSupport @TMobileHelp @115858 @115911 someone wanna tell me why my iPhone 6s can barely get group sms texts? | @185642 Hey Sam we can help you with your group messages. DM me here https://t.co/LCoTGMV7tC. *KennethStone
"@115913 because it was a Beta line, it was 100% free and now I'm wasting my time to fix YOUR problem. I need a solution and compensation | @185643 @115913 DM me so we can pick this up where we left off, I look forward to your message. *TaylorBest"
"How do I get in contact wit upper management of @115714 ?!?! Cuz they really just giving me the run around? | @185678 Hi there, your comment concerns us. Can you please send us a DM and elaborate a bit more on the issue your experiencing? -NS"
"I went into @115714 last month and they told me they added on calling & texting internationally onto my plan. And now I have a $500 bill 😤 | @185679 Wow, that’s terrible. We would be happy to look into this for you. Please send us a DM. -  CF"
. @115714 is tripping. I’ve been loyal since the 90’s but charging me $25 to make a minimal change & the $30 ave. tax bill per month is 👎🏼 | @185680 Let's review your bill. Please send us a DM and follow so we can help. -JT
SAME https://t.co/5UvJ2bBxED | @185681 That's very concerning. Are you having issues making or receiving calls or the Data? -JE https://t.co/rMApsV8PQY
"Just went to the @115911 website and got a ""down"" notice. Even happier to be leaving them https://t.co/vZKfGiSiBN | @177577 We would love to get to the bottom of this together! Send us a DM, and we can chat! https://t.co/fl14BcaDgC *ErickiaLaChance"
@115911 what’s the point of having unlimited data if nothing ever loads on LTE🙄🙄🙄 | @185775 You should be able to Maddie. Because you're not send us a DM and we'll look into it. *KaeW
@115913 @115911 @139105 Will you be increasing your payment to cover the Netflix price hike? | @185778 @115913 T-Mobile still covers your Netflix subscription with #NetflixOnUs! *TaylorBest
"My bill for sprint is over $200 again for only two phones #irritated #sprint #sucks | @185821 Hey! Please send us a Direct Message, so that we can further assist you. -JD"
Why has @115714 service been so terrible lately? It feels like I don’t even have 3G.... #poorreception | @185823 Please send us a DM an also follow us so we can further assist. -MM
"wtf @115714 why is my service acting up at my own house | @185824 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
"@115714 is the absolute worst. don’t waste your money. | @185825 Hey! Hope you’re doing well today. How can I help? Please send us a Direct Message, so that we can further assist you. -CS"
"Dear @115714, please leave me be whilst I look for another cell phone company to entertain. https://t.co/F0stb8YPMz | @185826 Hello there! Please send us a Direct Message, so that we can further assist you. - KP"
"@115911 Why did you cancel my DIGITS line? I opted in! Is this how you thank your beta testers? | @185901 Oh no, Jason. We want you to enjoy all the benefits of our services. Dm us, let us take a look at what happened there. *JoanO"
"@117543 @115913 does the pixel 2 have the extended lte coverage on tmobile? | @185902 @115913 Hey Alan! This handset supports the following LTE bands: 2, 4, and 12. *TaylorBest"
"@115913 Love the company! Love you! What do I need to do to get stronger service in TriBeCa? | @185903 @115913 We'll check out that area together, send a DM my direction https://t.co/Nr93OTtXRx *TaylorBest"
"having problems getting @115911 to provide end date for my contract. Is this legal? Or just morally, ethically, spiritually corrupt? | @185904 We don't have contracts here, but we'd love to get you what you need! DM us and we'll get started! *WhitneyJ"
I woke up this morning to find all of our DIGITS Talk & Text lines had disappeared from our account! You can do better @115911 @TMobileHelp | @186021 We want you to keep your Digits lines I will continue to help in the DM we started earlier on this matter. *VictoriaW
"@115911 idk what's going with y'all service but if y'all don't fix it y'all NOT getting paid this month ❗️😒 | @186022 Hey, tell us what's going on. DM us, we'd be happy to help with any issues you may be having. *JoanO"
You don't fix it they just abuse you.#GOOD LUCK‼️‼️‼️  #Sprint #badcustomerservice @115714 @sprintcare https://t.co/zjq68R43Ia | @186164 Team @116447 would be happy to try and assist you.  Please DM us your contact info so we can get started.
@sprintcare Your phone # keeps coming up on my phone.  When I answer it’s someone selling something. | @186165 Please DM us what phone number is coming up and what number you are getting the calls on so we can look in to this for you.
"My service is TRASH @115911 | @186248 What's going on, Mary? DM us, we'll get you back on track. *JoanO"
"@115913 Going to cancel 11 lines over missing an email to opt in to keep my beta digit lines! Called 611 and was told they can't help me | @186249 @115913 I'm confident that my team and I can find a solution that fits, send a DM my way https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 why does my service still suck at 1700 bushwick ave brooklyn ny ? | @186250 Hey Gabriel, we'd be happy to take a look at that. DM us, let us make sure you can be connected anywhere. *JoanO"
"Consistently @115714  gives me 1 sometimes 2 bars, spinning wheel, time to go back to @115725 , they may cost more but their s**t works. | @186288 Thank you for making us aware of this, allow us to help! Please send us a Direct Message, so that we can further assist you. -JD"
"@115913  @115911 horrible pre order experience v30 showes up 30 min ago dirt behind the glass looks like crap very disapointed | @186361 @115913 I'm confident we can turn your experience around, shoot a DM my way so we can check this out https://t.co/Nr93OTtXRx *TaylorBest"
"Finally connected with a #Sprint rep willing to resolve my issue. Thank you Eric G, @sprintcare needs to offer promotion. Excellent service! | @186392 Thank you for the positive feedback. We're glad to hear that you're issue was resolved here with Sprint. - MJ"
"@115714 you just made me lose a free trip to LA because of your stupid service!!!! | @186393 Please send us a Direct Message, so that we can further assist you. -JD"
@115714 you just made me lose a free trip to LA because of your stupid service!!!! | @186393 We would like to apologize for the inconvenience caused. We would like to address your service issues. -JD
"My phone doesn’t work in Rancho lol like get it together @115714 | @186395 Please send us a Direct Message, so that we can further assist you. --OC"
@115911 @TMobileHelp did the right thing and fixed everything for me! #magentaluv | @182316 So glad we were able to resolve the issue for you! *MakLarson
"@115714 your coverage in North Tonawanda, NY needs lots of improvement.  Sheesh. #longtimecustomer | @186536 Sounds like something we need to look into. Please send us a DM so that we can further assist. - AM"
"@sprintcare still only have 3g or 1x service, I will not be paying for not having service | @186537 We always want your service working 100%! Please send us a DM with your location so we may further review."
I wish @sprintcare  stop lieng to me | @186654 Reading this had driven our attention. Why do you feel this way about us? Send us a DM notifying us as such. -HS
"@115911 I've been on one tiny itty bitty bar all day and keep losing service, and I'm in Philadelphia. What's  going on? | @186722 Let's figure out what's going on in your coverage area. Send us a DM for assistance. *JasmineS"
"@115911 I have called 5 times about status of my switch submission, I get thrown off the phone and I can't speak to a person? | @186723 We're here to help make sure you get that promo processed , DM us. *JoanO"
@115911 once again you let me down @115725 I'm ready to move back | @186724 How Roman? We'd like to make this right. DM us so we can turn this around. *WhitneyJ
@115911 reps all tell different stories and no one can resolve an actual issue  while each one makes you repeat yourself all over again | @186725 I have replied to your DM! Please meet me back there! *HeatherPeterson
"@115714 y'all better be improving your trash ass service https://t.co/SEJtOtYlYw | @186760 Hey Luisnunez, are you having issues with your Sprint service? If you do, please DM us so we can fix it. Thank you. Ange L"
"I did. No respose. Thanks for the help. 😂 @115714 https://t.co/VSLKqoz3hL | @186761 the Virgin Islands or the original 1,495 impacted-ZIP-Code list for Florida - or - during this time period. 3/3 -ED"
"I did. No respose. Thanks for the help. 😂 @115714 https://t.co/VSLKqoz3hL | @186761 charges during this time period (9/6/17-9/15/17) and you are on the impacted-ZIP-Code list for Puerto Rico, 2/3 -ED"
"I did. No respose. Thanks for the help. 😂 @115714 https://t.co/VSLKqoz3hL | @186761 We will assist reactively for charges for late fees, call-forwarding fees and directory-assistance fees. 1/3 -ED"
@115913 I want you to know @sprintcare @115714 technician made my blind wife feel like crap cause she asked for help with her phone. | @186762 Let's get this turned around for you. Team @116447 will reach out to you shortly.
@115714 your customer service is ridiculous should of never left Verizon . | @186763 This isn't the type of feedback we would like to hear. What makes you feel this way about us? -MJ
"IDK WHY BUT MY SERVICE HAS BEEN DREADFUL THIS WHOLE DOWN SOUTH TRIP. GOTDAMNIT #SPRINT WHAT'S GOING ON! | @186764 Thank you for informing us about this. Please send us a Direct Message, so that we can further assist you. -JD"
"Switch @115725 promo 2 good to be true? Yup. I’ve been getting the runaround since 6/26. Their fav line is “keep waiting” Hi @115714 | @186765 It may be too good, but it's oh so true & we'd love 2 have U join. Have you visited this link, https://t.co/sC6Ta2VcYF? Sprint. -MM"
@TMobileHelp thanks to #Byron and #Sam we are staying with #TMobile ❤️ | @186852 This is what we LOVE to hear! Thanks for being a #MagentaRockstar! https://t.co/Hxjy5gDEwA *PeteHarman
"@115913 @115911 I see you guys are getting the pixel 2! I wanted to get the first pixel but @ATT didn’t carry.. time to switch I think! | @186856 @115913 We'd love to have you #TeamMagenta, David! DM if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest"
"@sprintcare fix my data please | @186890 Hey crystal, Can you let me know what's going on with your data? -KJ"
"@115911 seriously has been a 3 week ORDEAL trying to get my jump on iPhone 8 plus you guys screwed up my order and haven’t received phone | @187001 Hey Dan, we'd like to follow up on this. DM us, we'll make sure you get your phone as soon as possible. *JoanO"
"@115911 very inconvenient. Phone rep shouldn't give wrong info. Ur rep sent me an iPhone charger, & I have a Samsung. Store won't return it | @187002 Hey, Jodi! Send us a DM, and we'd be happy to assist you! *KellenF"
"@TMobileHelp I need help getting a new phone | @187005 Hey Mel! I can help with that! I see your DM, meet ya over there! https://t.co/EBkVSbXyIs *LauraBeasley"
"Do you use the 140 countries data included in your @115911 plan @115913? I could not even use a map, needless to say no posting pics😂🤣 https://t.co/FGMTIolW9N | @187006 @115913 We want to make sure you're staying connected. Shoot a DM my way, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp Looks like my account has been compromised, login as well as password reset are impossible. May I ask for help? | @187007 Woah! That can be pretty scary! Drop us a DM and we are totally happy to help! *KatherynA"
@115911 Your site is not working neither is the app..just pink circles round and round smh i need to buy a phone | @187008 Let's figure out what may be causing this and assist you with ordering the device. Send us a DM to get started. *JasmineS
How about an LTE data upgrade for all @115911 DIGITS beta Talk&Text customers wrongly canceled today? @115913 @117543 @125652 | @186021 @115913 I'm here to help. Can you shoot a DM my way so we can chat? https://t.co/c6ROkAqiws *HollyAdams
Still noting back! What company ignores potential customers!  #sprint #MarceloClaure #Dishonest #NeverWillIUseThem #BadCustomerService | @178152 Thank you for taking my call today. We look forward to working with you to get this issue resolved! Team @116447
Still noting back! What company ignores potential customers!  #sprint #MarceloClaure #Dishonest #NeverWillIUseThem #BadCustomerService | @163663 Thank you for taking my call today. We look forward to working with you to get this issue resolved! Team @116447
Still noting back! What company ignores potential customers!  #sprint #MarceloClaure #Dishonest #NeverWillIUseThem #BadCustomerService | @163663 As previously discussed you need to engage the 3rd party person that you purchased your device from. There is a balance owed on the device!
Dear @TMobileHelp and @115913 : Your service is still total shit inside the MIA airport. Sincery -Gabe❤ | @187137 @115913 Keeping you connected is what we're here for. DM me so I can troubleshoot: https://t.co/c6ROkAqiws *HollyAdams
@115913 @TMobileHelp how do I know if I'm getting credit for a iPhone 7 I turned in to buy an iPhone 8? | @187140 @115913 We can check your account and make sure you're set up for success. DM me: https://t.co/c6ROkAqiws *HollyAdams
@115714 literally has the worst coverage. “You can stream videos so well” my foot. | @187178 Hi there! Let's check on that service for you. Shoot me a DM so I can further assist. -SH
"Oi. @115714 has the worst network. The worst! And what’s with the no-data-use-during-phone-call crap? Should have never switched.😞 #Sprint | @187179 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
"After nearly seven years with @115714 I think it's time to switch.  Very poor data service strength between Dallas and Fort Worth. | @187180 This is very concerning to us, we're here to help. Please send us a Direct Message, so that we can further assist you. - NR"
"Hey @TMobileHelp if i get the iphone X with you guys, will I be able to use sim cards abroad? I travel a lot (work and need LTE always) | @187301 If you'd like I can pull the details up for you in my DM: https://t.co/1z5XewtUia *NicholasKale"
"Hey @TMobileHelp if i get the iphone X with you guys, will I be able to use sim cards abroad? I travel a lot (work and need LTE always) | @187301 That's a great question! My name is Nick, I wouldn't last a minute without my phone when I travel. *NicholasKale"
"Unbelievably bad #Tmobile cel service & support continues https://t.co/EiujNYfjzi | @178815 @115913 We're here to help. I see your DM's, we'll meet you there. *HollyAdams"
@115911 is honestly the worst carrier 👎🏻👎🏻 | @187303 What's got you feeling down? We're here for you and we'd love to turn it around :) Please DM us the details! *ByronEdwards
@TMobileHelp How can i get a Signal Booster for my cell Phone | @187304 We'll take care of that! :) Click here to DM me so we can make it happen! https://t.co/6eZrWJ9PIa *JustinRhodes
@115913 wondering if any of the new phones like the Samsung note 8 will be supported by the new network band? | @187307 @115913 We're excited to announce that the LG V30 will be the first handset to support 600Mhz. *TaylorBest
"So my @115911 #DIGITS line was ""inadvertently cancelled"". What. | @187308 Oh no! Hey, Kim! Send us a DM, and we'd be happy to assist you! *KellenF"
Why the fuck are these more frequent than me actually having service @115714 https://t.co/ePS7Gtfxzt | @187359 Oh no! This is not sounding or looking good. Let us take a look into this for you. Shoot us a DM to assist. -JA
"Ok day 5 got plenty of bars on LTE but won't load @115714 still no service #needmycell #paytomuchnottowork https://t.co/oliWaVLNqK | @175737 We would like to look in this issue for you. Please send us a Direct Message, so that we can further assist you. -TR"
"Good job @TMobileHelp for getting me the #getoutofthered promotional gift card! Good work! | @187458 Hey, Mike! I'm so glad we got you taken care of. Reach out any time. T-Force is here for you around the clock! *JasonBurr"
"My sister is in New York, roaming on @TMobileHelp through @o2 - network name is displaying this like this tho! https://t.co/eKTLJo5eEw | @165034 We've got your back, Chris! Send us a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp https://t.co/pMbVEI3LBM | @187579 We'd love to dive deeper into this with you, Lauren! Please DM us and we'll dig in :) *ByronEdwards"
Is T-Mobile going to offer a BOGO offer for the LG V30? :) Please!!! @115913 | @187580 @115913 Keep an eye on our newsroom for upcoming promotions: https://t.co/Rs7ud2PYPg *TaylorBest
"@TMobileHelp Are the simple choice unlimited North America 10GB plan customers eligible for the uptown 50% Pixel 2 offer? | @187581 Shoot us a DM, and we can go over the deets! *TraceyFoster"
@115714 why can't I buy a new phone with a 2 year contract? I don't want a lease program. https://t.co/Tb35rEUqYO | @187608 Hi! we don't longer offer two years contract. -ED
"@115714 Why is your website so slow?  Like. A snail. On downers. Every time. | @187609 Hey! Our apologies for the inconvenience, is this the only page that is slow? Or you've been experiencing slowness in other pages? -AL"
"@115911 If I have trans'd from AT&T will I still get system/security updates on my Gal S6 from you? | @187699 Great question, Tim! Please DM us and we'll work hard to get you the info you need :) *ByronEdwards"
"@115913 reach out to me as soon as possible! | @187700 @115913 Billing is my forte, we'll get this checked out right away. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115911  solution? Warranty exchange with @117159 and send me exact same phone that already is known to have issues. #logic 2/2. | @187701 We'd love to get to the bottom of this with you, Casey! Please DM us the details and we'll get started :) *ByronEdwards"
@115714 why do I never have service while going through Rockwall TX? | @187748 Let us take a look into this for you. Shoot us a DM to assist further. -JA
Basically @115714 is making a ton of money off me while I’m traveling internationally because we need a fucking map. | @187749 Hi! Tell me what's going on and I can help you. -ED
"Was preparing to send @115714 a hospital bill for the heart attack they almost gave me today with the worst customer service I’ve ever had. | @187750 Hi Jasmine, I am here to help, is there anything I can do to help? -AF"
Thank you @TMobileHelp for fixing my problem. #easypeasy #lemonsqueezy @115911 you guy's rock! 😁 | @187002 Yay!! You're awesome!! #MagentafortheWIN <3 *ChristalleBarron
HORRIBLE #CUSTOMERSERVICE @115911 ....so disappointed they make make error n I have 2 pay 4 it! N I was a proud 10yr customer @115913 | @187841 @115913 We truly want to sort this all out for you. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice
"I'm gonna go to @115714 and complain about my phone cause it's absolutely trash. This service is awful and overpriced. How do you have overpriced trash service? How. | @187867 Hey! Allow us to review your situation. Please send us a Direct Message, so that we can further assist you. -EM"
"@sprintcare will the #iPhoneX be available on iPhone Forever? I saw it's currently only available for purchase. Thanks! | @187868 Hello, Steph, thank you for posting today! Please send us a Direct Message, so that we can further assist you. - JS"
.@115714 why’s it called an early upgrade if I still gotta pay the old lease on my phone AND the new phone?  #StopGettingMyHopesUp | @187869 We'd like to further discuss with you. Simply send us a DM so we can get started right away. - SP
@sprintcare What is going on with your towers in Vegas? You guys swore to me you were good out here. Signal spotty ALL OVER TOWN!What gives? | @187870 Please DM us providing your ZIP and nearest cross street. - AW
"@sprintcare What is going on with your towers in Vegas? You guys swore to me you were good out here. Signal spotty ALL OVER TOWN!What gives? | @187870 I'm sorry for the trouble, let's get this fixed. I'll check on that service for you. What's your zip code? - AW"
Seriously considering bailing on @115714 after 12 years. I can’t even stream music from the highway. | @187985 Does the issue happen in one or multiple locations? -RL
Seriously considering bailing on @115714 after 12 years. I can’t even stream music from the highway. | @187985 Is the issue impacting anyone else in your household or around you on the Sprint network? -RL
Seriously considering bailing on @115714 after 12 years. I can’t even stream music from the highway. | @187985 Where are you when the issue occurs? -RL
Seriously considering bailing on @115714 after 12 years. I can’t even stream music from the highway. | @187985 This is not the customer experience we want you to have. How long has the issue been happening? -RL
"@115911 why does my service suck so@much after the update???? | @188039 Hey, Sarah! That should never be the case! Send us a DM, and we'd be happy to assist! *KellenF"
@115911 @116462  has had issues on @Delta and I have not been able to use my free hour. When it finally connects only allows texting. 😒 | @188041 We want you getting access to all those #MagentaPerks! DM us so we can talk about this! *MelindaR
"Amazing 10 Hours and @TMobileHelp TForce can't fix my issue i hope I'm getting paid by the hour @115913 @115911 | @188042 @115913 I see your DM and will be responding shortly, thank you for your patience. *TaylorBest"
@TMobileHelp what options do you have as far as plans for no credit check and can you bring your own device with the plan? | @188047 Oooooh great choice! We have no credit check plans ;) shoot me a DM! https://t.co/zMHlDmwgGJ *VictorianLang
"*TaylorBest I need INFORMATION PLEASE customer service representatives don't know anything about Puerto Rico's service progress https://t.co/eoYWCpItWy | @188048 DM me so we can take a closer look, I look forward to your message https://t.co/JCUBIfpaYn *TaylorBest"
@115911 I’m not kidding https://t.co/RMvSlpKqFq | @188150 Lets' get this resolved! Please DM us and we'll dive in :) *ByronEdwards
"Just tested @115714 in Tinicum Township, PA, USA: 43.1Mbps using https://t.co/RhcCknkMFr #opensignal #speedtest https://t.co/IlZcThvhij | @176324 Very pleased to hear that we're able to provide services that is satisfying to you. -HM"
"@sprintcare can I trade in my 7plus for the 8plus now? | @188181 Hey Joshua, thank you for reaching out to us. Please send us a DM for further assistance. - NN"
"Your handling of social media complaints is remarkably good. But the quality of resolution is not. 6 days of no data. 
@115913 | @188245 @115913 We absolutely want a resolution for you. We'll follow up in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911  it would be helpful if your ee could put her texbook and macbook down long enough to assist. 28120 77471 | @188246 We're here for you, Valarie! Please send us a DM and we'll dive in :) *ByronEdwards"
It’s crazy how poo y’all service is @115714 | @188266 Thanks for reaching out. Let's check on that service for you. Shoot me a DM so I can further assist. -SH
After 8 years and all the horrendous customer I left @115990 and am back with @TMobileHelp. iPhone 8+ and awesome Customer Service! | @188377 We are so happy to have you back in the Magenta family! *RileyRed
Shoutout to @115911 #TMobileTuesdays for letting me cop this @188390 hat for free 🙌🏼 | @188496 Danilo! Please send a DM my way and we'll collect your details for your awesome prize! https://t.co/lH0SH5fy2m *MikeRice
@115911 How is it possible to have 3 bars LTE and be getting less than 1 mbps. 92592 zip needs serious work! | @188497 Whoa - we definitely need to check that out! Send us a DM and we'll take a closer look! *AlexKimbrell https://t.co/GefRnVHVqu
"@115858 @AppleSupport What can you tell us about this please?
https://t.co/myJBus61jd
We were about to order 3, 8 Plus’s...
🤦‍♂️
@115911 | @141081 Thanks for reaching out to us here! Please DM us and we'll work on this together :) *ByronEdwards"
"@TMobileHelp I just upgraded to the iPhone X. Can I turn in my old phone at a T-Mobile store? | @188513 Excellent question, Danny! Please send me a DM so we can chat about the proper method to submit your device! Thanks in advance! ;) *ZachReyes"
"Hey @TMobileHelp any chance I can get someone to take a look at my account? Constantly reloads no matter the browser or device I use. https://t.co/W4IQkF47kV | @188515 Well that's not good! Don't worry, we got you! Shoot me a DM and we'll take a look! https://t.co/99Z9nj0518 *RyanMitchener"
"I'm so over T-Mobile!!! @115911 | @188516 We're not over you, boo! Send us a DM and let us know what's going on, so we can work this out! 😘 *TarynS"
"My favorite thing to do on night 1 of my long overdue vacation: spend over an hour trapped in a customer service transfer loop of doom with a @115911 call center where every lady sounds EXACTLY the same...

Or one lady is pretending to be 4 different people... | @188518 Aw, let's make sure you're able to get back to enjoying your vacation! Please send us a DM and we can assist from there. 😘 *TarynS"
@115913 have been unable 2take advantage of ur fabulous #blackfriday due 2 no one being able to follow through on notes left on my @115911 plz help due to #jod issue have already called 3xs to no avai | @188519 @115913 Let's dig into this and find you a resolution. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
Welp... @115714 just lost a #loyal 14-year customer with 4 lines. #money #lies #deception Going to either @ATT or @115725 | @188534 Hey there! We'll hate to see you leaving our Sprint Family. What's making you feel this way? -AL
@115714 WHY TF CAN I NOT TALK TO A LIVE REPRESENTATIVE!!!! 😤😤😤 y'all fucking suck | @188535 This is not the type of feedback we'd like to hear. Please send us a Direct Message so that we can further assist you. - CE
"@115714 I despise everything about your god awful, rage provoking service. You're so lucky I'm too lazy to change service providers. | @188632 We will be happy to look into any service concerns you may have. Please follow and DM us with more info!"
"Hey @115714   DM me plz for some customer service help | @188633 In order for us to assist you with your issue, you would need to send us a DM and follow us. -KG"
"@115913  switched to t mobile. Manager said I had $95 for  shop. spree. Got first bill and I'm being charged monthly. This normal? | @188911 @115913 Let's dive in and get this all sorted out for you, Gabe. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 I bought an upgrade 3 months ago and was told I would receive a $100 VISA gift card. It’s been 3 months and I don’t have it 🙃 | @188956 Hi! This has called our attention and it concerns us. Please, DM us so that we can assist you with all your inquiries. -AM https://t.co/rMApsV8PQY"
"God I hate @115714 | @188957 Hey, why this comment? What seems to be the problem today, may I assist? -CA"
@115714 @188960 how about magic box availability to help with current hell in Puerto Rico? @188961 @15025 | @188959 Please visit https://t.co/jynCKmEl7R to know more details about what we are doing to fix the issue. 2/2 - AP
"@115714 @188960 how about magic box availability to help with current hell in Puerto Rico? @188961 @15025 | @188959 Unfortunately, Sprint Magic Box is not currently available in Puerto Rico. Our crew continue 2 work with network across the Island. 1/2 - AP"
"@115913 all i can say is bye bye tmobile and hello verizon . 
no pay plain on google pixel2 xl | @189131 @115913 Thanks for your DM's, we'll meet you there ASAP. *HollyAdams"
@115913 plan 2 switch. What happened to my bill from att? | @119893 @115913 I'm here to answer any questions about making the switch. DM me: https://t.co/c6ROkAqiws *HollyAdams
@115913 @115911 service in Tampa sucks anymore... what gives?!!? https://t.co/qvSc3Lmlsq | @189132 @115913 Coverage is my forte. DM me so I can check it out for you: https://t.co/c6ROkAqiws *HollyAdams
@115714 I had the worst customer service EVER! After 80 minutes still can't upgrade! WORST EVER! #dontgowithsprint | @189157 We always expect that our valued customers can have the best experience. Please give us more details of the situation. -EM
"@115714 is pissing me off with this 2g. How is unlimited data limited to 10gb of 4g LTE ? 🗣STAWPPLAYINWITME ! | @189158 Please send us a Direct Message, so that we can further assist you. -AL"
@TMobileHelp - can tempered glass screen protectors be removed and replaced? (iPhone 7) Apparently breaking stuff is my thing now. 😂 | @189224 Hey Allison I can get you the answers you are looking for. DM me here https://t.co/LCoTGMV7tC. *KennethStone
I left @115714 for @115911 and I regret it. #Sprint was bad but #T-mobile is wayyyyyyy worst. https://t.co/WJ9ufqorCW | @189225 Sounds like we need to step our game up! Send us a DM and we'll turn this around for you today! *AlexKimbrell https://t.co/GefRnVHVqu
On this adventure I also discovered most of #Arizona & #NewMexico has little or no #Tmobile reception #yougetwhatyoupayfor @115911 | @189226 Hey! Let's check this out further and see exactly what the network looks like there. Send me a DM! *AlexKimbrell  https://t.co/GefRnVHVqu
"@115714 fuck you and your terrible service | @189245 That's not good to read, what makes you think this way? Are you a current Sprint customer? -JT"
@ATT ATT Pearland sucks. Long wait. People skipping the line and poor customer service. Glad I'm team #Sprint | @189246 Thank you for your positive feedback. Feel free to reach out to us if you have any questions or concerns. -AL
"@115714 Could you please refresh the gift cards on MyTrainerRewards? | @189247 Hey Thomas, thanks for reaching out, unfortunately we can't refresh your gift card on your trainer rewards. -KJ"
[2/2] So if @att and @117735 really want me to change my plan (after 10+ years of loyalty) I'm happy to talk to @115911 @TMobileHelp | @189309 And we would love to talk to you too! How are you doing today? *JeremyKelley
"Cmon @115913 @115911 yall need to do better then this 2minutes and failing with LTE showing #fail  #boston cellphone lot https://t.co/c4YRs76ZwO | @189310 @115913 Let's dive in and check out those areas, Luigi. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 LAX Terminal 4... Only 1 bar and calls drop... https://t.co/GXjd1EgAmh | @189311 Looks like we need to step our game up! Send me a DM and we'll get this checked out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
"In this day and age I'm only as reliable as my phone service. I got @115714 so you know I'm not reliable at all. | @189331 Please send us a Direct Message, so that we can further assist you. We would really like to help. -MH"
After 17years of being a #Sprint customer I think it's time to disconnect services | @189332 Your tweet really concerns us. What issues are you currently experiencing? Please let us know so we can help. -KW
@TMobileHelp can i DM you real quick? | @189396 Of course! :) Click on this link and we'll answer any questions you have. https://t.co/SVhS3HeZe3 *LivFord
"Somebody just called me spam talking about changed it is the best rap verse..... @115911 these collect calls are getting out of hand | @189397 How annoying! No worries, though, we're here to help :D Please DM us and we'll check everything out with you! *ByronEdwards"
"@115911 Been calling friend's T-Mo cellphone in Puerto Rico. B4 today, either would go 2 VM or say it's full. Now it just rings & drops. Y? | @148394 I can take a look at that with you and see what is going on. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"@115913 Help! Ordred TM 3 mos ago.Never worked.Cancled asap.Despite cust srvc saying I have 0 bal I now got bill threatening collection. | @189398 @115913 Let's dive in and sort this all out for you, Susan. We're here for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714  how can any one check there emails or get on @123765 or @126 with this quality of service it’s very sad | @189452 Reading this is most concerning. Please send us a Direct Message, so that we can further assist you. - RA"
@115714 @sprintcare Data service in NoVa today is really poor. | @189453 Please give more details of the issue you're experiencing. We'll be glad to assist you. -EM
"it makes no sense to have total insurance on your phone because if it cracks theyre going to charge you the same price, rip offfff. @115714 | @189559 We would like clarify the situation. To this end, please send us a DM for further assistance. -RC https://t.co/rMApsV8PQY"
"@115714 really thinks im going to pay full price for my bill after going on a month of no service after hurricane irma. | @189560 Please send us a Direct Message, so that we can further assist you. -AL"
"#Sprint is the #McDonalds of cell phone carriers. Never have any thing what you’re looking for. 🙄 | @189561 Hey there! We would like to help you if there is any inconvenience. Please, send us a DM for further assistance. - LM"
"Frustrated with @115911 There LTE upgrade has made my Oneplus One no longer recieve phone calls. No remedy with L2 support and all upgrades involve an expnsive service plan change. Switch? 9 year customer totaly blown off by CTS😒#TMobile | @189612 We don't want to lose you, Todd. We're committed to getting you some options that work with your budget. DM us so we can explore. *WhitneyJ"
"so i upgraded my android to a galaxy thru @115911 but now i'm not able to reply & send texts, smh! | @189613 You’re in a tough spot here. We need you getting all of your messages. Send us a DM and let us check it out for you. *JeremyJ"
"@115714 fuckin sucks | @189629 Please let us know what is causing you to feel this way, are you a Sprint customer in need of assistance? -TR"
"@115714 got me paying 100$ a month for “Unlimited data” BUUUUUUUUUT my shit be going slow ASFFF all the time. Time for a switch 💁‍♂️ | @189630 That's not good to read, we'd like to review this matter. Please, DM us to further assist you. -JT https://t.co/rMApsV8PQY"
@TMobileHelp I have a Iphone 6 unlocked from sprint I want to use. What should I do now? | @189708 Daniel reach us with a Dm. So I can give you all the juicy details!  =) *RileyRed
"@115714 any options for a new iPhone other than your lease plan? Because your associate just told me that's the only option & walked away. | @189719 We do have Sprint Flex is our flexible way to upgrade or own your phone.  To learn more, check out our Flex support center: -CP"
"@115714 any options for a new iPhone other than your lease plan? Because your associate just told me that's the only option & walked away. | @189719 Sprint Flex is our flexible way 2 upgrade or own your phone. Learn more, check out our Flex support center:  https://t.co/xRY4A14SAl. -CP"
"@115714 Hey Sprint!  Give me that $22.50 per month deal!  I've been a customer for 15 years, dagnabit!! | @189721 Hey there. Can you please be a bit more specific an the deal you're letting us know about? -TC"
"@sprintcare Haven't been able to access the Internet on my phone all day, any connectivity issues in Vegas? | @189722 Wow, that’s terrible. Let’s get it fixed! Please follow us and send us a Direct Message so we can assist! -KM"
"@115911 your new customer service is terrible. I shouldn't be on the phone for two hours to add a new line to my plan | @189784 Hiya, Asha! We can assist you with that! Send us a DM with some more info! *MelindaR"
"Any of my @115911 folk in Austin having any data troubles? No mobile data access with X on mobile data icon, but good signal strength. WTF? | @189786 Aaron, send us a DM so we can keep you connected! We have your back! *TerriL"
"@115911 we sent our iPhone back on the 25th for the trade in and it’s still shows as not received. Help!! #iPhone8Plus | @189787 Hey Dario, thanks so much for reaching out. Send us a DM and we can get to the bottom of this! *ChanneyT"
@TMobileHelp I really Love my Magenta Family.  You guys rock.  Awesome and quick to get things resolve as well as very cool and courteous | @189788 We soooo love to hear that! Thank you being part of the family and have an amazing weekend!! 💗💚💗💚💗💚💗💚 *MattHargleroad
They call themselves @sprintcare but they dont care at all | @189560 We also advise you remove your number from this forum due to security purposes. -AL
They call themselves @sprintcare but they dont care at all | @189560 in which we can contact you for further assistance regarding your issue. -AL
They call themselves @sprintcare but they dont care at all | @189560 Hey Michael! Could you provide us with an appropriate time and time zone. -AL
"@115911 is it possible to switch using carrier freedom and bring a pixel 2 and get $325 off? | @189870 Hey Neill, we want to make sure you're getting the most accurate info for this! Can you send us DM so we can check :) *ChanneyT"
@115913 good deal on pixel 2. How do Customers w/original jump eligibility get this? Don't need another line also.just need insurance | @189871 @115913 Let's look at upgrade options together. Shoot a DM my way? https://t.co/c6ROkAqiws *HollyAdams
"@115911 please reach out to me. I have an issue | @169681 April, we're here for you! If you send us a DM here we would be happy to assist! *TerriL"
"Can confirm @115911 can’t stream @189873 while going over the Williamsburg bridge https://t.co/Ju077DQwyh | @189872 Hey Aaron, send us a DM and we'll look into this and make sure you're able to stream flawlessly. *ChanneyT"
"The internet providers in Maricopa, AZ suck. @115714 service sucks as well in Maricopa, AZ. I hope my message post despite the service | @189882 We apologize for the inconvenience. Please send us a Direct Message, so that we can further assist you. -JN"
Please stay away from @115911 . My wife switched already and I am looking to leave with my 4 other lines. They will not help you!! | @189941 We want you to have the best experience with us! Send us a DM and let us know what happened! We're here for you! *RickK
"@115911 @TMobileHelp Your network sucks in Downtown Chicago. please Do something before I switch to another carrer.. Its so irritating.. | @189942 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
@136958 @115913 @TMobileHelp I tried DM TM help numerous times to resolve slow data speed. It all failed. https://t.co/9rOSQ9sEvr | @165035 @115913 We are always willing to explore every option. I hope you'll reach out. https://t.co/lH0SH5fy2m *MikeRice
"@115911 worst fucken customer service, worst network service ! Incompetent company overall . | @190023 What's going on, Reyna? Send us a DM and we can get you taken care of here. *ChanneyT"
@AppleSupport @136084 @sprintcare  CAN ANYONE PLEASE GIVE INSIGHT INTO THIS!  I MUST HAVE I-PNONE/SPRINT/EMAIL/TEXT ACCESS ASAP!! #appleevent | @190042 Hi there! how can we help you? --OL
@sprintcare when will the bills be sent out | @190043 Thanks for reaching out to us. Could you tell us what are you referring to? - CE
"@115913 Wtf we spent 3 weeks on this issue and now its back. Fuck I'm out of town. Relying on text. FUCK https://t.co/qpRHlRYc1f | @190075 @115913 I want to get this fixed asap, message me and we'll get started https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 please help!! Still waiting for iPhone 7 rebate from 2016 Black Friday Promo...have followed up over a dozen times over 10 month | @190104 @115913 Let's dive in and get this all sorted out for you, Sid. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 How can I change my last name on my account? There are no store locations within 50 miles. I’ve been trying to do this since March. | @190105 Hey Jordan, send us a DM and we'll see if we can help you out with that :) *ChanneyT"
Why is there only flex pay with @115714 don’t want to lease a phone | @190130 Sprint Flex is a simplified device payment & affordable option for  customers. You can purchase your device at full price if you like. - SP
@116447 can we talk about the atrocious customer service i've been getting for the last week with no results? #LetsTalk #IHaveTime | @190131 We can have someone reach out to first thing in the morning.
@115911 I guess you like charging disconnect fees after service has been paid; please provide CS contact that is not in phils! | @190178 Send us a DM and we'd be happy to assist you here via T-Force! *ChanneyT
I hate the fact that @115714 will send me an email and once I click it ask me to sign into my account. 🤦🏽‍♂️ | @190190 We would be more than happy to take a look into this for you. Please DM us to further assist. -JA
Lol @115714  why. Trying to pay on the app. Won't let me. Don't wanna pay 7 dollars for phone pay. What do? | @190191 Thank you for reaching us. We're sorry this is happening to you. Please DM us so that we can further assist you. - AS.
"@sprintcare I just had the wrost customer service calling to ask about my auto pay. I didn't receive a credit & was charged +$60 | @190192 We are sorry to hear that! Please send us a Direct Message, so that we can further assist you. -KC"
"Congratulations. @TMobileHelp @115911 24hs messaging 11 agents not a single solution to Binge errors, #tmobilesucks | @190242 Hey there I will make sure we get you a resolution. Sending you a DM!!!!:) *ColterP"
"Why the hell am I roaming, @115714? Years ago you had great coverage here, now there's NOTHING! | @190257 This is cause for concern, Please send us a Direct Message, so that we can further assist you. -RL"
"@115714 has been sucking major ass lately | @190258 Hey, what's going on? - NA"
"@115911 what's up with this!? https://t.co/0qfEsfylnI | @190296 Whoa, not cool! Please send us a DM and we'll get to the bottom of it! *ByronEdwards"
I think the digitizer in my new @115911 #MotoForce Z2 might be malfunctioning... https://t.co/RgYMTYsckI | @190297 Hey! Send us a DM so we can take a look at what's up with that! *TerriL
"@115913 Hey I got an iPhone refurb issue. Can’t get any tforce help! Can I get a hand? Thanks! | @190358 @115913 We absolutely want to dive into this for you, Chad. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 Why do I have to sign up for a TMobile ID in order to chat-box you questions about switching to your carrier? #frustrating | @190359 Oh? We can always help you out here Heather, no need to sign up for anything. Just send us a DM. *KananiB"
"@TMobileHelp is this  something that you could help me in? | @190438 Hey there, Jonathan! Send us a DM! We’d love to help! *MikaylaM"
"If you haven't switched already. Nows the time for blazing slow speeds with @115911 !! https://t.co/KjRxvIxGBL | @190439 Hey there, Vincent! Let's get your speeds back on top! DM us so we can see what's up! *MelindaR"
"@TMobileHelp I need u | @190516 HI Kevin,
My name is Lisa. I will check to see if Nevin is available for ya. Please allow me a few moment to reac... https://t.co/3aEOUVIosI"
@TMobileHelp DM ME PLS | @190516 Please DM me again! *LisaMarieArnold
@TMobileHelp DM ME PLS | @190516 Awesome. I promise I am still here. We are super popular tonight!  I am pulling up your account now. *LisaMarieArnold
"What is this no B&O headphones?? Why aren't they included in these packages LGv30 @115913 @TMobileHelp. Unbx vids came with them wtf? https://t.co/RrkXvvOWQi | @190567 @115913 Hey, Christian! The T-Mobile LG V30 does not come with any headphones. https://t.co/lH0SH5fy2m *MikeRice"
Almost to Iowa and @TMobileHelp wants to pull some shit on me. Wtf is Iowa wireless USA? I’m ready to go back to @115725 #IMISSYOU | @190569 No charges for roaming with Iowa Wireless. We are actually in the process of acquiring them :) https://t.co/KfjWmPiKbl *MattHargleroad
@TMobileHelp awesome help | @190570 We love to hear that! Anytime you need any help at all we have your back! 😃 *JonathanMacInnes
"If I lost all my pictures from the last year cause the @115911 lady today wouldn't just let me do the transfer from my old phone myself 😭😡 | @190621 Let's check out what happened, Kelsey. We certainly don't want you to lose all those precious memories! Send us a DM! *RickK"
"@115911 hi I have a question can you help? | @190664 Hiya, Shirley! We're here for you! Send us a DM! *MelindaR"
"@115911 my iPhone isn’t picking up the network in Montreal! Need help please! | @190665 Hey Heyley, send us a DM of a more precise location and we can assist you :) *ChanneyT"
@TMobileHelp Any plans on @2688 customers getting the Netflix on Us offer? | @190666 Hey Emmanuel! Shoot me a DM here https://t.co/QHDTFHxSPu and I'll double check! <3 *KrystnYogi
@115714 what’s going on with your service... best results all day https://t.co/T7I3lvZ5OS | @190686 Hi! We apologize for all the inconvenience that you are experiencing. Please send us a DM to further assist. -FP.
"Really @sprintcare not even 1mb download speed absolutely fucking ridiculous switching service as soon as I can fuck this garage https://t.co/09xy2gIX11 | @190687 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"Hey @sprintcare you have the worst customer service of any phone company.  Every supervisor hangs up on you before speaking. #boycotsprint | @190688 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"@115714 in 2012 I signed an unlimited contract. -SprintFreeMsg: Heads up! You've used all of your high-speed mobile hotspot data (10GB). | @190689 Hi there, we need a Direct Message so we can discuss your account privately and securely. -JA."
"When you switch to @115911 and customer service is just horrible | @190716 Valerie, we're here for you! Send us a DM with what's up so we can chat. *TerriL"
@TMobileHelp - the worst customer service! It's almost been a year & a dozen phone calls and I still haven't received my 2016 iPhone 7 promo | @190717 Hey Eugene! Let's get this resolved! Please send us a DM so we can get the ball rolling! *MarissaC
"@115858 my phone has been overheating since this new update wtf. And @115714 is no help either. Wtf. #isitgoingtoexplode @applesupport | @190733 Hi! We would be more than glad to assist you. In order to do it, please follow us and send us a direct message. -AM."
"Living in silicon valley, the tech capital of the world and still CANT get reception in and around the roads of Palo Alto!! @TMobileHelp | @190767 Getting you the reception you need in Palo Alto is absolutely CRUCIAL! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb"
@TMobileHelp I need HELP! | @190768 We got you! Send us a DM so we can get more details on what's happening ! https://t.co/69dhFOUgl8 *AmandaSansone
@TMobileHelp Hi can you please check the status of the help desk ticket number 17552872 | @190769 Hey Richard! I see your message in DM; let's continue there :) *HarleySumida
@115911 UPS told me get a shipping label from you to send in my Warranty Exchange. Confirmation #236411254 from Ed. > __email__ | @190823 We're more than happy to help you with your Warranty Exchange Mary! DM us and we'll assist you. *KananiB
@115911 what happens?? https://t.co/TKi3jG5dAe | @190824 Hey there! Let's take a look at what's going on! DM us! *MelindaR
@115911 your shitty fucking service is affecting my friendships.... wtf | @190825 Oh no! We only want to strengthen your friendships! DM us the details on what you're experiencing. *KananiB
"@115913 customer for 3+ years, called 12x and promised to get my iphone7 discount promo. 1 YEAR and NOTHING. TM customer service SUCKS | @190717 @115913 We truly want a resolution for you, Eugene. Thank you for the DM; we'll reach out shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 has the worst customer service EVER.... | @190868 We want you to have the best experience from us, Poe. Send us a DM and let us know what happened! We're here for you! *RickK"
@115911 looking to get new service for my lady & I. Any deals%promotions i should know about. | @190869 We always have deals DJ! DM us with what service you'd be coming from and what kind of phones you're looking for. *KananiB
"I don’t even know why I have @115714 anymore. I can’t get good service anywhere!! | @190879 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"called @115911 about a tower issue in Cascade Wi i get someone in the Philippines that has no idea where WI is n never been to USA. WOW | @190919 Let's take a closer look to see what's happening in your area, Jay. Send us a DM! *RickK"
@115911 I need your help please!!! Where did the family where link go? It's not on my acct page & my daughter's car broke down | @190920 Let's get you that information asap! Send us a DM! *RickK
Honestly @115714 has the worst customer service I've ever dealt with. Your employees treated me like shit when I was in there @sprintcare | @190923 Hey there. Your tweet raises concern. Could you follow us and send us a DM so we may further discuss this? - DW
"@115714 you guys suck ass I literally have no service anywhere and I’m about to switch to Verizon | @190958 Hello! This is really concerning to us, please send us a DM so we can further assist you with you issue. -JG."
"@115714 @sprintcare see the length of this call? Btw, still no fix😡. Going on 6+ hrs of MY time. @ATT @115725 @115911 let’s chat soon... https://t.co/wRURUzWeQj | @190959 Please send us a Direct Message, so that we can further assist you. -MM."
"@TMobileHelp hey guys, have a question about adding an Apple Watch 3 to my account. Can I get some help? | @190996 Of course! Just shoot us a DM here https://t.co/QHDTFHxSPu and tell me your Q's! *KrystnYogi"
It would be helpful if @115714 offered  Black Friday deals for existing customers to upgrade phones. | @191073 Please visit https://t.co/RaFdvTmR8M to stay updated about our latest Holiday offers and promotions for this Black Friday Weekend. - JL https://t.co/rMApsV8PQY
It would be helpful if @115714 offered  Black Friday deals for existing customers to upgrade phones. | @191073 Hi there! Another great holiday offer for customers switching to Sprint. And with iPhone Forever customers can upgrade to the next iPhone after 12 lease payments. - JL https://t.co/rMApsV8PQY
"@115714 hi, I have a smart phone supporting TDD-LTE BAND41(2600). Is it possible for me using 4G LTE services of the Sprint in the New York? | @191074 We would be glad to assist you with this matter! Please send us a DM, so that we can further provide you with the corresponding information. -GP."
Just had the worst experience ever upgrading a phone @116062 out here scamming people with @115714 #Getittogether #blackfriday #fail | @191075 This is not the type of feedback that we like to get from our customers. Please give us some more details about your experience via DMs. -KT
@115714 what ever y’all got going on around atl this week is horrible your service been trash all week since Monday | @191078 Hey there! This concerns us and we'd definitely like to take care of this for you. Please give us a DM for us to further assist you. - FL https://t.co/rMApsV8PQY
"Shoutout to @115714 for having impressively rude employees who'll get confrontational when something gets stolen from you in store. That doesn't seem like the black friday spirit but hey I'll take my $$$ somewhere else | @191079 That's concerning. Please, DM us with some more details about what happened to assist you with this. - GS https://t.co/rMApsV8PQY"
@116447 the person call me couldn't help that's why i need mr.marcelo to call me | @157812 Please check your DM.  -Team @116447
"@sprintcare is yalls website alright? It’s messing around. @115714 | @191080 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"Should I switch to @115911  or @115725  — @115714  can consider me a lost customer, worst customer service  and they straight up lied to me | @191081 Allow us to look into this for you. Please send us a Dm. At Sprint we care! -KY"
"@115911 Everytime I try to send a text to join a text program it sends me back a message saying Service access denied. Can you help me? | @191103 Hey Leonardo! We sure can, send us a DM and we can assist you. *ChanneyT"
@TMobileHelp never disappoints - thx again for helping me stay connected around the world! | @191104 Whoo hoo! We love when our customers can stay #MagentaConnected everywhere they travel! :D *ColleenLicudine
I’m tired of fighting with @115911. | @191166 :( We don't want you to be fighting with us! Send us a DM with what's up so we can help out! *TerriL
"@115911 I traded in my wife’s iPhone6 for an iPhone7 and was supposed to get a trade in value of $300 guaranteed. Where is my $200 MC? | @191234 Hey Vikas, let's take a look together to locate that discount for you! Send us a DM. *TerriL"
@115911  I have had  the  same billing  issue  for 11 months and  no one  has corrected  it.  talked  with many people  and still the same. | @191235 T-Force is the highest tier of Customer Care! Send us a DM and we'll do what we can. *ChanneyT
"@115911  I have been a customer for  over 11 years  and  i never been so unhappy with the service.  i used to rave how issues be resolved. | @191235 Thank you for your tenure! Send us a DM and let us know why you're unhappy, we'll do our best to turn it around. *ChanneyT"
"T-Mobile on 4G in Schofield Barracks, US via #opensignal @115911 this is just horrible  https://t.co/LwktS06jAQ https://t.co/TvmFoKfXA7 | @191318 We want you to have the coverage you need, Oscar! DM us. We're on it! *GiselleM"
@115913 @115911 I used the promo 17Q3APPLE300 to trade in a flawless iPhone6 for an iPhone7 but haven’t received the rebate yet | @191234 @115913 We see your DM! I'll meet you back in there shortly. Thank you! *AshHebron
@115913 @115911 I used the promo 17Q3APPLE300 to trade in a flawless iPhone6 for an iPhone7 but haven’t received the rebate yet | @191234 We are here! I'll meet you in your inbox now. Thank you for your patience! *AshHebron
"@115911 Would I be able to get an unlimited mobile hotspot plan? The ""Verizon BeyondUnlimited"" plan throttles MHS to 3G after 15GB ☹️ | @191337 We can definitely find the best option for you! Send us a DM! We're here for you! *RickK"
Just got a galaxy 7..... its been great so far! Thank @115714 for da new phone 😀 | @191382 Great! Glad to hear that you our enjoying your device. Let us know if you need any assistance. We're here to help. JJW
@115911 Bought a note 8 and curled glass protector in store 7 days ago. What's the exchange policy on the Zagg glass shield. | @191396 Hey Jeremy! Send us a DM and we can find out for you! *ChanneyT
"QUARTER.  I HAVE NEVER BEEN SO DISAPPOINTED WITH A SERVICE  SINCE NEXTEL WENT TO SPRINT.  YOU DO NOT ALLOW THE STORE MANAGER FIX  THE ISSUE https://t.co/EmgZDX7FC5 | @191235 What seems to be the issue you are experiencing? Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 @sprintcare WHERE IS MY MAGIC BOX ? STILL WAITING SINCE JULY. WHAT'S GOING ON ? | @191555 Hello! This is really concerning to us, please send us a DM to further assist you. -JG."
@TMobileHelp @115911 When would it be possible to upgrade the 2G coverage in Iraq? When you can get 2G that is T-Mobile. | @191600 Send us a DM! We'd love to chat! *TylerBrown
@115911 is ass | @191601 Hey there! What's going on? DM us some more info! *MelindaR
"@TMobileHelp is your network down everywhere in Berkeley? Or just in Elmwood? | @191602 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"The app is so conveniently down for maintenance 😭😩 GIMME THAT PHONE! *screams like a toddler* #iPhoneX @115714 https://t.co/ftyRxz55uA | @191650 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
Really @15653 preorder #IphoneX and go thru the process to get here? WTF! #Iwokeupat2amforthis? @115911 @115913 https://t.co/kDLwRrvFlo | @191651 @115911 @115913 We can help place an order right here through Twitter. Send me a DM and we'll get this going so you can catch some Zzz's *RachaelTansey
"Never gonna get this shit huh @115714 https://t.co/FiVWiHnF5A | @191653 However, https://t.co/0qT1rLBLtN and other Sprint web services are currently under maintenance. This will end at 3:00AM CT . -JC"
Never gonna get this shit huh @115714 https://t.co/FiVWiHnF5A | @191653 Excited about the IPhone X! We are as well. -JC
"@115911 Why are you requiring a down payment for the iPhone X when some of your competitors do not? I'd love to order with $0 down. | @191654 Let's make sure you have the best options when trying to get the new iPhone X. We see your DM, we will be responding shortly. *JeromyBingham"
@115911 sneaking in a JOD deposit without informing your customers! I stayed up late for nothing smh | @191655 I agree it's difficult when you are expecting $0 down for that exciting new phone! What can I do to help get you that phone? *JoshuaL
Thanks @115911 I called in at 11:59Pm and Was able to preorder and receive on launch Date!! | @191657 WOOP WOOP! 😎 I'm so happy that you were able to pre-order the phone & receive it on the launch date! #ExcitingTimes 😊 *AshaBegum
"@115714 just cost me the iPhone X! Now they've just lost a customer | @191658 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@TMobileHelp really tired of not having signal. I just spent 1.5 hours w/o it. I CANNOT do my job like this. I don’t want a recycled excuse. | @191659 Hi Marian! I get you, poor signal can be a nightmare. We’re here to help, send us a DM. :D https://t.co/1Qq0aTgeAL *HeidiEsperanza"
@TMobileHelp plz help | @191662 We are ALWAYS here for you. Please click on the following link to send me a DM here:  https://t.co/E37bpdWEut *StephanieTowers
@115911 i thought the down payment was $275 not $375?? | @191663 @115911 Your up front payment varies based upon your account. We can discuss in the DM you started if you would like. *VictoriaW
@TMobileHelp I have been waiting for a long time can I get help? | @191664 Hey there! My name is Brad and i'm from T-Force! I'll be here to answer any questions you have today! Let's go to your DM's! *BradleyS
"@TMobileHelp Rep I spoke to went through whole process, took card info then said it was all done. I found it weird EIP wasn’t e-mailed… | @191665 I'm sorry about the delay, we want to make sure all of your concerns are addressed, so Im going to send you a DM ... https://t.co/tBA7W9GdNY"
"I was directly lied to. Phone rep tried to charge me $320 for down payment for #iPhoneX. @115911 @TMobileHelp. @119511 can u do better? https://t.co/P0FGAfK0Ha | @179110 Hi Nicholas, I apologize if we have provided you with any incorrect information.  I know it is very important to ... https://t.co/0QZrKtrtPu"
"@115913 I was tol all week No downpayment for Iphone X 64g on JOD. Wale up at 3, call and a 279.99. I thought there was none. https://t.co/eBv6DRU7ay | @191667 @115913 Since the iPhone X is a more expensive model, we’ve set a down payment to give you lower monthly payments. DM us with any Q's *RachaelTansey"
"@TMobileHelp I can't get ahold of anyone to preorder the iPhone X! Phone call keeps dropping, msg on web inop, and no one replying here :( | @191669 Hi Ross, let me see if I can help you out with this. To get started, if you could please follow this link to get ... https://t.co/lJaVQgTwY6"
"@TMobileHelp I can't get ahold of anyone to preorder the iPhone X! Phone call keeps dropping, msg on web inop, and no one replying here :( | @191669 Thanks, give me just a moment as I jump in and see what I can do. *StephanieG"
"@115911 your online store sucks! Why won’t the iPhone show up as an option to pick for my upgrade! | @191673 That's strange, Joe. Send us more info in a DM so we can continue to help you check out. *NaeJ"
"Found out the person who did my 7 Plus order @115911 last year screwed up, which screws this year’s X order! WHY CAN’T THIS EVER BE EASY!!! | @191674 That doesn't sound good at all! I am more than happy to take a second look for you. What line were you trying to upgrade? *FaithO"
I place an order for a iPhone X but info got lost. They forgot my apartment number. I know I type it in too. @TMobileHelp | @191675 Hi! We definitely want to make sure your new iPhone X is delivered to the correct address. Please shoot as a DM. *MichelleA
Preordering the iPhone X and one of the reps hung up on me 13 minutes in. Thanks t-mobile.  @115913 | @191676 @115913 Oh no! Don't forget you can order via the app as well! DM me if you need help: https://t.co/c6ROkAqiws *HollyAdams
"@TMobileHelp If you're bored on a quiet evening, any tips for getting the iPhone X to appear for trade-up? App and website both show 7/8 | @191677 Hi Greg. The iPhone X is now available. If you log on to your T-Mobile acct the option to pre-order the device is... https://t.co/W4jUYcMxsa"
@TMobileHelp #tmobile i am trying to orderbeats headphones through my account but its charging me shipping and no EIP option. Whats happenin | @191692 Let's see what we need to do to get you those headphones on your head asap! https://t.co/sBIVWmm6X2 *EddieGough
"@TMobileHelp Just wanted 2 let u know the T-Mobile app is broken. Continually go back & forth between turn WiFi on and off, never logs in. | @191736 Hey, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! 

Please DM me :) *TaahirM"
"Alright I no longer hate @115911 | @170815 Awww, thanks for giving us that chance to make things right. <3 MAHALO! *AshHebron"
Need to switch to @115725 from @115911 ... if only they offered unlimited plans under 130$ smh | @191810 Hey there Jose! Is there any reason why you are looking to leave us? Send us a DM and let us know. We'll make this right for you! *RickK
@TMobileHelp pls check my DM.  Thx! | @191834 I've got your back! Just sent you a DM and I'll see you there . :) *AustinWebb
"@sprintcare been having very bad reception... SMH | @191874 Please send us a Direct Message, so that we can further assist you. -JE"
i waited a whole year to get an upgrade for my phone with @115911  & guess what? I COULDN'T UPGRADE!!!! | @191906 We don't want to stop you from upgrading! DM us so we can see what's up. *TerriL
"Looking over my @115911 & noticed it went up so know I got to check all past bills because something is wrong .$87 for a tablet I don’t own | @191907 Hey DW, that's not righth! DM us so we can take a look into what's up for you. *TerriL"
@115913 what I'd like is for you to get the t'force working on the website there's always issues https://t.co/5rV7KLsls8 | @191954 @115913 That’s not the experience we want for you. DM us so we can figure this out https://t.co/Et1Fu7xZtb *BarbPelotte
"Echt belachelijk hoe lang ze je bij @121678  @115911 @TMobileHelp in de wacht laten hangen | @192245 We would love to assist however we are T-Mobile US, you may want to try @121678 *AliciaBanks"
@115911 I'm getting no service and getting error code every time I log into my T-Mobile | @192246 That's strange! Try this link: https://t.co/b77g9BCgBl. If that doesn't work let us know in a DM. *NaeJ
I JUST realized that a @115911 representative changed my plan on August 25th without my f*cking permission! Livid is an understatement RN | @192247 Ohh no! That's not what we want to happen. Tell us more in a DM and we'll check this out for you ASAP. *NaeJ
@TMobileHelp why do I have miscellaneous charges on my bill this month🤔 | @192360 Oh no!  Send me a DM and so I can learn more!  Thank you!  https://t.co/vuTPc7Xx7T *TraceyFoster
Until members of @115911 's executive staff go back to work on Monday. I'm definitely calling one of them instead of customer care | @192247 We want to make sure you’re taken care of and here to help if you change your mind. DM us any time. *BarbPelotte
@139105 @TMobileHelp considering moving to Verizon. I now have 4 lines Need a total of 6 lines/need 4 new devices/keeping 2 devices. | @149616 We don't want to see you go! Let me get you the best deal possible on those lines and devices. DM me! https://t.co/bwHAQCkoRc *DuncanWorks
Hopefully that number after her name is her employee ID or something useful @115911 😤😤😤 https://t.co/ElsUru9yXk | @192247 I’m here to help with your billing needs. DM us to get started. *BarbPelotte
"Upgrade experience w/@115911 is awful! Not in stock. Sent wrong phone. Store staff cannot/won't help. Phone support gives wrong info. Delay | @192473 Let's turn this experience around for you, Richard. Send us a PM so we can check this out. We want to make this right. *NaeJ"
@115913 I have been with #TMobile for over 10 years now and I still have the iPhone 6 which barely works now. #HelpMeOut | @192540 @115913 We would love to check out your upgrade options! Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"@115714 what’s the status on cell towers in Puerto Rico 🇵🇷 !? | @192552 Hi Omar! At this moment, customers served by 266 of 266 cell sites are unable to access Voice, LTE, EVDO, and 1xRTT services. 1/2 - AA"
"@TMobileHelp I'm trying to send back my trade-in phone, but the link to the shipping label isn't working? | @192673 Not a problem, I'll get you taken care of. Please meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
can’t do a carrier update on my phone.. @115714 WTF! Service has been shit for weeks! This is unacceptable! Dialing the number isn’t working | @192695 Having reliable service is important. Send us a DM elaborating on this issue you're having. We're here to assist. -HS
"@115714 not that you care but I don’t get service a lot | @192696 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"@115714 has got to be the worst phone service provider I have ever had. I would have better luck sending smoke signals. | @192824 Let's check on that service for you. Please send us a DM, so that we can further assist you. -JD"
@115714 maybe I should bill you for my time seeing as you think it’s ok for me to still be holding after 3 hrs. What the actual eff | @192839 Hearing this is concerning to us. Send us a DM so we can further assist. -AP
@115911 I have an iPhone 7 Plus through Sprint. If I get it unlocked can I switch to T-Mobile but bring my Sprint device? | @192874 Great question! Send your IMEI in a DM so we can check this out for you. *NaeJ
@sprintcare I need to know if I can upgrade | @133667 Thanks for reaching us today. Please feel free to send us a DM so we can further assist you with your concerns. - JA
"@115714 needs to get their shit together before everyone switches over to @115725 🙃 https://t.co/NF96Jo59dY | @192968 Oh no! This is concerning Please send us a Direct Message, so that we can further assist you. We are here to help. -SJ"
"@115913 @TMobileHelp 100% my numbers have been given to solicitors by @115911 . Solicitors know my info on a number I have never given. | @193050 @115913 Your security is our top priority, DM me and we'll dig into this https://t.co/Nr93OTtXRx *TaylorBest"
"I have to say that @136221 support is almost as good as the support of @TMobileHelp. Almost, but that's saying a lot because #tmorocks | @193051 Hey, Eric! Thanks so much for the shout-out. You rock, too! #StayMagenta :) *JasonBurr"
I hate the fact that I can’t tell between a real @115911 store and a authorized dealer. I don’t like dealing with those people. | @193052 I want to make sure every experience in store is great one! DM me to chat. https://t.co/cbaCC4vqgh *MichelleWalker
A @125241 y @29360 solo le importa el dinero de los boricuas. Le cobran vía depósito directo a sus clientes sin ofrecer servicio. | @193061 Lamentamos que esten experimentando esto. La buena noticia es que Sprint le otorgará un crédito de 1 mes del sus planes. - RR
A @125241 y @29360 solo le importa el dinero de los boricuas. Le cobran vía depósito directo a sus clientes sin ofrecer servicio. | @193061 El crédito incluirá los impuestos relacionados con el cargo mensual. El cargo aparecerá en la factura y luego se le acreditará. - RR
"A @125241 y @29360 solo le importa el dinero de los boricuas. Le cobran vía depósito directo a sus clientes sin ofrecer servicio. | @193061 Tampoco vamos a cobrar por exceso de llamadas, texto y datos entre el 9/23/17 y el 10/1317 a los clientes en áreas afectadas. - RR"
A @125241 y @29360 solo le importa el dinero de los boricuas. Le cobran vía depósito directo a sus clientes sin ofrecer servicio. | @193061 Nuestros técnicos están trabajando para resolver esto tan pronto como sea posible y además apreciamos su paciencia en estos tiempos. - RR
@115913 Any news Google's univeral RCS coming to to T-Mobile soon? | @193099 @115913 We're targeting by the end of 2017 for Universal Profile and will let you know more soon! *DanKing
"Then I was told that I didn’t deserve a full refund of the money that was basically stolen from me @115911 @115913 | @193169 @115913 My team and I are on standby ready to assist, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"It was useless having a @115714 phone at @169052 ... service was trash. 🤢😡 | @193183 Wow, that’s terrible! Let’s get it fixed. Shoot us a DM. -AV"
"@115714 I was wondering if international coverage is included in your $50 plan? Thanks! | @193184 @115714 Please follow us, so that we can DM and further assist you. -CB"
"@115911 making someone wait nearly 15 minutes to buy a charging cable??! Not cool T, not cool | @193355 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
@TMobileHelp @115911 thanks to Shannon Pettelier for going over my bill at 3am this morning & fixing my issues. | @191907 It was my pleasure! I'm feeling the #Magentalove from my Rockstar buddy! *Shannon Pelletier
"Still love @115911 @TMobileHelp but problems with billing still take far too long to resolve. Love @115913 and his approach to recruiting customers, but what about retaining those of us who have been for a long time already? | @193356 @115913 Billing is my forte, DM me and we'll figure this out together https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp I'm on a 'One' plan, is service included if I travel to Israel? | @126159 Great question! DM me and I'll make sure that you can travel worry-free :) https://t.co/ajg0boXCWT *TanyaFalandysz"
@116447 Another day without @115714 service. Apparently there’s gonna be a month’s credit. I rather have service and call my family. | @176886 Allow us a few moments to review your concern
@116447 Another day without @115714 service. Apparently there’s gonna be a month’s credit. I rather have service and call my family. | @176886 Please check https://t.co/tQAg9Xrq9I for the latest information regarding efforts to restore service in Puerto Rico. Team @116447
"@TMobileHelp you tell me turn on roaming when out of town, but then this happens!!! 😠😠😠 | @184741 Yikes, Kristy! We can definitely help! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@TMobileHelp tmocan you DM? | @157877 We can help you out with anything you need. DM me here https://t.co/LCoTGMV7tC. *KennethStone
"Hey @115714, did you cut off texting in the Wood River area?? | @193582 Thank you so much for reaching out to us. Please send us a DM, to further assist you. -JM"
@115911 is the worst provider ever. | @193662 We want to be the best part of your mobile moments. Come on over to DM and let us turn this around for you. *JeremyJ
"I really could have used my Digits number this morning, but I'm still fucked up by your mistake @115911. Y'all need to str8n out this shit! | @193663 Hey Marvin! Never heard back from your DM yesterday! Shoot me a DM, and I'll solve your Digits troubles. *DannyHarvey"
"Wow @115911 https://t.co/3Am1yDrmDN | @193665 Hmm we'll gladly look into your connection with you, Mike. DM us here so we can check it out. *BlakeT"
@sprintcare 17.I see @116447 hasn't called me yet. I need @193677 @193678 or Nestor Cano on conference call #IHaveTime | @190131 Rest assure that you will be contacted. Thank you for your patience.
"Hey @115714 is it true you won’t be able to lease the iPhone X ? | @193679 Thanks for reaching out with this concern Joe, I'll be happy to help. Please send us a DM, so that I can further assist you. -MM"
"Ran credit to see if I  get approved for 4 lines, was only able to do 2 so I left. Now in collections for acct I never opened  smh @115911 https://t.co/zgDXmjqDCa | @193875 Oh no! We take this very seriously and would like to address as quickly as possible. Please send us a Dm so we can assist. *JasmineS"
@115911 rep in New England by far my worst experience with customer service | @193876 Von we would never want to hear that you had a bad experience. Send us a DM so we can get more info and assist. *JasmineS
"Friends said drop @115913 when this happened.My dumbass""No I love tmobile,they will fix.Manager already knows his employee was at fault"" | @193977 @115913 We're here ready to help, I look forward to finding a tailored solution with you. *TaylorBest"
"Typical @115714 LTE service!! Even with decent signal a simple Facebook video won’t play. It’s garbage!! @115913 buy my out ASAP!!! https://t.co/697nrFRuEv | @193979 @115913 We'd love to have you on #TeamMagenta, check out our reimbursement plan here https://t.co/eHNZ49126v *TaylorBest"
@115911 why is it that sometimes i am having troubles with advance messaging on my motorola force 2 | @193980 That's a great question! Send us a prvate message with more info so we can check this out. *NaeJ
"@115913 Im to point I would rather pay more another carrier than keep deal wit Tmobile inefficient miserable service #Uncarrier Trickery | @193977 @115913 My team and I are on standby ready to help find a solution, I look forward to your message. *TaylorBest"
"between the horrible service in the last month and excess fees,  @115911 is getting the BOOT. I CANNOT !!!! | @193982 We're all about eliminating fees! What's going on Irma? *JasmineS"
"@115911 can you please add some auth to the @116462 login? Someone keeps putting my number in and it takes a 15 min chat to get a pass | @133273 Thanks for reaching out about this, Ryan. Can you send us a DM here so we can look into it with you? Thanks! *BlakeT"
@115911 y'all need better service in Iowa ! | @193983 Strong service is incredibly important so I'll be glad to look into your Iowa coverage! DM us here so we can check it out. *BlakeT
"@115911 HAS THE WORSE CUSTOMER SERVICE HANDS DOWN THINK BEFORE GETTING THIS COMPANY!!!!!!!! | @193984 Woah what's got you feeling that way, Jacklyn? We're here for you! DM us here with some details so we can help out. *BlakeT"
"@115913 I have old Note5 was jumped off my account back in April, still on account full charge due to ur worker's error!!!! come on man | @193977 @115913 We'll get this straightened out, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"Dear #sprint why does your internet ""LTE"" keep getting progressively worse in Orange County? | @194007 Hey Ryan, I don’t have the answer to that off-hand, but I would love to help. Send me a DM. -KJ"
I don’t know what it is about @115714 but they’re seriously messin up in their customer service department right now. 😒 | @194008 Oh no. What seems to be the issue? -SW
@sprintcare @115714 @116447  Your phone customer service people are uniteligible. | @194009 We apologize for the trouble you have experienced. Please DM your contact # and Team @116447 will reach out to help.
🚨WARNING🚨: Do not buy an #iPhone8 on @115714's website unless you're a sadist who loves torturous calls between them and @115817 for hours. 😡 https://t.co/wUBaB6CmGU | @194010 We apologize for the issues you have experienced. DM your phone number so that we may research your concerns and reach out.
"@115913 @115911 you guys are are really starting to piss me off. You brick my phone with your shit update, then make me wait 4 fucking days for a replacement? unacceptable. | @194132 @115913 We'll meet you back in DM to continue working towards a solution. *TaylorBest"
"@115911. Love the coverage wherever I am! Can someone tell me what BTW Lte is? https://t.co/zVNfXvGsO2 | @194133 Appreciate the kind words, Rob! Send us a DM here so we can look into the exact meaning of this with you. *BlakeT"
@115911 https://t.co/QeBbGLi9sa | @194134 We're all about keeping those speeds blazing at all times. *JeremyJ
"@115714 I have been a customer for so long... I owe so much and my service is horrific now,feel trapped in by sprint..i can't wait to switch | @194155 This sounds truly concerning. Please DM us additional details about the issues that you are having, to give you a hand. - JF"
"Been with @115714 since year 2000 and I have had the worst customer service, phone and data service. Loyal customers deserve better!! | @194156 We don't like the way things seems with you. Could you give us some more details on the issue you have with us in an DM. -MG"
"Been with @115714 since year 2000 and I have had the worst customer service, phone and data service. Loyal customers deserve better!! | @194156 @115714 Could you follow us so we can respond to your in the DM -MG"
"@115913 Curious why @115911 the only carrier that I need to go into the @115858 store when upgrading my iPhone?  The ONLY con about tmo | @194242 @115913 We'll check out all options to get you into an upgraded iPhone, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115714 you idiots are the most incompetent sacks of shit I’ve ever laid eyes on https://t.co/WtigGrDXjR | @194269 This isn't the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"@AsurionCares the worst experience ever!!!!! @115714 you should consider making changes to your insurance provider. | @194270 Thanks for reaching out us. Please send us a Direct Message, so that we can further assist you. -MJ"
Unbelievable.  YALL JUST RENEWED MY JOINT AND I AINT EVEN BEEN ON IT ALL DAY! @115911 fix it https://t.co/VlgVpnkQ4i | @194272 I hear ya and I know how important it is to make sure your data usage reflects accurately. Shoot us a DM here so we can look into what's going on. We've got your back! *BlakeT
@115913 @115911 @TMobileHelp ... my t mobile bill is not correct again! Please text me me asap to get this resolved. I spend hours last month and have another issue this month again. | @194274 @115913 Thank you for reaching out. I see your DM you sent and I'm responding back to you there now. *JennaLundh
"@115911 hook it up https://t.co/IFzn5sw0iw | @194275 Come rock with us! Send us a DM if you have questions, so we can make the switch as easy as 1-2-3! 😘 *TarynS"
"Why is service so damn slow!?
Might have to be looking into changing phone Carrier. It's been going on for days now.. 😒
 @115911 @TMobileHelp | @194276 We definitely don't want to see you leave the #MagentaFamily! Shoot me a DM and let's figure this out! 
https://t.co/NMvRntQYM5 *SarahPearson"
@115911 @TMobileHelp HELP. PLEASE. | @194278 Hey there! Send me a DM with the details about what is going on! https://t.co/izQCWNdYgX *NickSuzuki
@115911 got a new phone Honor 8 Lite - only getting 2G speeds. any info on how well it should work on your network? | @194279 That's a great question! Send us a DM so we can talk more about this! *MelindaR
@115911 signal trash in Beaumont | @194280 We want you rocking awesome service all the time! Send us a DM so we can look into this for you! *MelindaR
@TMobileHelp so my T-Mobile Tuesday’s app updated and now won’t work | @194366 Yikes! We always want you to #GetThanked! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"@115913 I have left Abigail from the Executive Office of the Presidentcy 4 messages regarding my account with no response. I need help! | @194367 @115913 You're in good hands with the Executive Social Care team, DM me and we'll help https://t.co/Nr93OTtXRx *TaylorBest"
@115714 just y? | @194399 Thanks for reaching out. What questions do you have? - WE
Sprint Is A Terrible Service . On God . I Would Not Recommend Anyone To Go W/ Them . @115714 | @194400 This is not the way we want to feel about us. Tell me what makes you feel this way about us? -MC
@TMobileHelp | @194514 You rang? Hit us up in the DM!! https://t.co/KQh917xfZf *SurDuaneMcGurn
"Yo @115725 i pay too much money for my LTE to moving this slow in nyc like i got @115714 or @115911 wassup?! | @194532 Hey there, this looks like something we can assist with. Visit this link for great promotions https://t.co/OLXF2ShjmN -OA"
"@sprintcare I can't access your guys website, it says it's being worked on all day . I need to do something to my account before midnight | @194533 What are you trying to do? Let's see if we can help you out here. -SB"
MY @117735 UNLIMITED PLAN keeps going up. Can I BUY or BORROW a SIM card from @TMobileHelp to TEST coverage before switching | @194697 We'd love to have you come over to the #MagentaSide! Send us over a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez
"On my way to @115911 to see if they can cure my @115714 related issues. | @194722 Hi there! Please send us a DM with details about your concern and follow us at @Sprintcare, so that we can further assist you. -BJ"
Just spent 3 hours on the phone with @115714 and the situation still isn't resolved 😤😡 | @194723 Hi! Thank you for chatting. Tell us what's going on so we help you. Please DM us and give us the details. - WE
"@sprintcare is your network down? | @194724 Thank you so much for reaching out to us. Please send us a DM, to further assist you. -JM"
"@115714 n this terrible service smh | @194725 Hey Romain, that’s terrible. Let’s get it fixed. Send me a DM. -KJ"
"Do not buy @115911 #revvl absolute garbage, continually freezes, apps take forever to load & one drop, there goes screen.  Save your $. | @194816 Hey TC, if you're having issues with your device we'd be happy to help. DM us, let's take a look. *JoanO"
@115714 terrible customer service! How does a CS REP INCITE A CUSTOMER in the cancellation department? Worst company | @194841 @115714 We would hate to see you leave our Sprint family. Please follow us so we can further assist you. We are here to help. -SJ
"@115714 terrible customer service! How does a CS REP INCITE A CUSTOMER in the cancellation department? Worst company | @194841 Oh no! Kindly elaborate on the issues you're having. Please send us a Direct Message, so we can further assist you. We are here to help. -SJ"
"@115714 horrible customer service, they delete recorded calls after 90days now claim they will not honor what they offered, ridiculous 😡 | @194842 Thanks for reaching out. Please, follow us @sprintcare so we can respond via DM and provide further assistance. CA"
"Never thought WiFi was a big need until I was in Boston with @115714 service #Jesusbeahotspot #3gstillexists? | @194843 Wow, that’s terrible! Let’s get it fixed. Shoot us a DM. -AV"
"MAN @115714 YOUR SERVICE REALLY SUCKS!!!!!!!!! ABOUT TO LEAVE TO TMOBILE | @194845 Hey what's up! Please send us a DM with details about your concern and follow us at @Sprintcare, so that we can further assist you. -BJ https://t.co/rMApsV8PQY"
@TMobileHelp I have something I need some help with. Able to assist me? | @195011 I'm here to save the day! Send me a DM so I can help: https://t.co/JeuDhfsNjR *NatalieKelm
@115913 @793-Mobile cancelled my digit line by mistake  took hours of interactions for them to reach out to the digits team? Terrible. | @195012 @115913 DM me so we can pick this up where we left off yesterday. I look forward to your message https://t.co/JCUBIfpaYn *TaylorBest
I’m so over @115714 & they fucking service this shit trash bro . | @195016 Hello! We want to help. Follow us @sprintcare and please send us a Direct Message in order to further assist you.. -Y.F.
"Ever wake up, roll over and wonder what the hell were you drinking? Trying to break up with @115714 https://t.co/W3mLZDh6JP | @195017 Hi there! How can we be of assistance today? We are here to help. -SJ"
"I really really really hate @115714 !!! 1percent my ass! No service EVER ANYWHERE! Damn it to hell @sprintcare https://t.co/aomNV8bTjM | @189882 We would like to address your concerns. Please send us a Direct Message, so that we can further assist you. -JD"
"@115714 how do I have 5 bars on my phone and the service is still slow. Everywhere is houston my service sucks, 🤦🏽‍♂️😡 | @195018 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"@115911 service is such trash. Go anywhere around trees and you lose service. But hey free Netflix. What a joke of a company. | @195086 Thank you for reaching out to us about this, Chris. Send us your location in a DM so we can look into this for you. *NaeJ"
"@115911 we just add a line , no Netflix, can’t put credit card on file , gonna pay more now , awful Saturday , thanks | @195087 Oh my! Let's get on the same page and figure out what we can do to turn your experience around. Send us a DM to we can assist. *KeithM"
"@TMobileHelp What happened? You used to be great. #buyersremorse | @195088 I am happy to get that up and running for you! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
@115714 is the worst!!!! I’m done I’ve been with them for ten years I can’t take it anymore!! | @195104 (2/2) What seems to be the issue? - WR
@115714 is the worst!!!! I’m done I’ve been with them for ten years I can’t take it anymore!! | @195104 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
My service sucks in the Catskills😒 @115714 | @195105 @195105 - DM me your full address -LG
Trying so hard to give Sprint a 2nd chance to keep my business. But customer srvc just can’t seem to get right! @195107 @sprintcare | @195106 Customer service is one of our main priorities and we're not happy to hear this. Please send us a DM if we can help!
502 :( @115911 @115913 https://t.co/1yhzhUpQaH | @195201 @115913 Message me by heading here: https://t.co/IOzsCQQpgl *TaylorBest
"@115911 , the t mobile website isn’t working??? | @128734 We're online, Gio! Need help? DM us, we're here for you. *JoanO"
@sprintcare is your phone signal down? | @195213 Hi there! How long has the issue been happening? -RL
@sprintcare is your phone signal down? | @195213 Does the issue happen in one or multiple locations? Is it all Voice/Text/Data you're having issues with? -RL
@sprintcare is your phone signal down? | @195213 Is the issue impacting anyone else in your household or around you on the Sprint network? -RL
@sprintcare is your phone signal down? | @195213 Where are you when the issue occurs? -RL
@115714 I just got an iPhone 8 how come I didn’t get this deal in the store? 😭 https://t.co/K44O2WjIfG | @195215 It could depend on if you qualified for it. What date did you upgrade? What was your previous device? -SW
"@115913 I need help with a payment arrangement I have set up | @195293 @115913 You're in the right place for help, DM me and we'll take a look https://t.co/Nr93OTtXRx *TaylorBest"
"YOUR SERVICE IS ASS, DO BETTER @115714 | @195314 Hi there! What is the issue?  Voice or Data?  Drop or Blocks?  Slow data or No data? Let us know so we can assist. -JA"
you guys really suck son frfr I'm about to switch @115714 | @195417 Hi! We'd hate to lose you as a customer. What's making you feel this way? - AA
"@TMobileHelp Hello, I'm trying to switch to tmobile one plan, but i have the free lines on us, will those go away? | @195515 Let's check that out! Please send us a dm to better assist you. *DyanaOrtiz"
"@TMobileHelp how can I be in San Francisco and have no service or one bar of service everywhere? You are the worst! | @195516 Yikes! We don't want you going disconnected, Ryan! DM us so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"Lol so @115911 fucked up my account and has admitted as such but I’m still being charged $250 for their mistake. AWESOME. | @195517 Hey there, Anai. We would love to talk to you more about this. Send us a DM so we can! *MelindaR"
@115913 I need your contact information | @195518 @115913 You can reach him at __email__. *TaylorBest
"@TMobileHelp Good afternoon. May I speak with Amy Evins, please? Thanks. | @195519 Good afternoon! I can get you the help you need. Please DM me here https://t.co/LCoTGMV7tC. *KennethStone"
"When @115911  doesn't want to help military spouses....what am I paying to use you for if I can't switch my phone number over? | @195630 What do you mean, Amber? DM us, we're here to help. *JoanO"
"Damn @115911, tried to surprise my mom with a new phone and went to purchase a Sim Card. Got charged $28 dollars for a Sim card. Smh | @195632 Hey Larry, let's check it out. DM us, we want to help you surprise your mom. *JoanO"
@115714 https://t.co/1dt2Kfn152 | @195648 Hi there! This is really concerning for us to hear. Please send us a DM to look into your situation. -  EH https://t.co/rMApsV8PQY
"@115913 when @115911 acquires @115714 can you give us real coverage in Seattle? Spint now in Seattle is horrible at best. | @195649 Hi Justin! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -SH"
"My iPhone 7 is making weird beeping noises with every vibration. Make it stop. @115714 @115858 @AppleSupport 😩 | @195650 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -SH"
"@115913 very dissatisfied with your customer service! I was interested in buying the pixel 2 but i was lied to buy your customer service | @195738 @115913 We'll get this straightened out right away, DM me and we'll jump in https://t.co/Nr93OTtXRx *TaylorBest"
@115714 you have the WORST data I’ve ever seen how am I right next to a sprint tower and I somehow have 1x? #terrible | @195758 Ohhh really! Let me take a look into your coverage area for you. Shoot me a DM to further assist. -JA
@TMobileHelp just got my v30 and loving it but the headphone jack won't allow the headphone to go all the way in the jack | @195854 Oh no! Reach out to me via DM and we will make sure you are good to go! https://t.co/diKAFssR7H *SophyaBates
I just want @115714 to know that their service is horrible. | @195875 This is not the feedback we like to hear. Please elaborate on the issues you're having for us to further assist you. -RL
"@115714 I’m very disappointed 😔 been loyal to you and this is how I’m treated?? Shame | @195876 Wow, what's going on? We want to help you. -RID"
"@115911 how come if I sign up for the ""free"" Netflix it says only 2 lines of service are included and I have to pay $20 ea for other 2? https://t.co/Du2FLiFMXN | @195947 We'd be happy to explain the bill breakdown on that plan, Ryan. DM us, we're here to help. *JoanO"
"@sprintcare what’s the difference in the 7 and the 8? 👀 | @195993 Hello there! Thank you for contacting us. Do you mean, the iPhone 7 and iPhone 8? Or Samsung S7 and Samsung S8? -AR"
"My friend has a bullet in her from the Las Vegas shooting & @115714 won't replace her phone, lost in the melee, 4 free. #profitfromvictims | @195994 Also, she can contact us over the phone at 888-211-4727. 3/3 - AA"
"My friend has a bullet in her from the Las Vegas shooting & @115714 won't replace her phone, lost in the melee, 4 free. #profitfromvictims | @195994 However, she must contact us. She can contact us through this channel whenever she is available. 2/2 - AA"
"My friend has a bullet in her from the Las Vegas shooting & @115714 won't replace her phone, lost in the melee, 4 free. #profitfromvictims | @195994 Hi! We truly care about our customers and would like to take a look into our options for your friend. 1/2 - AA"
@115913 nobody can even call | @196074 @115913 I just sent a DM your way. Looking forward to working with you on this! *StephanieGarza
"@TMobileHelp can you make your service in New Hampshire not be ass? I spend a lot of time here, and the coverage sucks | @196075 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"Hey @115911 your website won't allow me to access ""My T-Mobile""...keeps say ""Bad Gateway""--HELP!! I've been trying for a half hour 😕 https://t.co/jOPM6HC5cc | @196076 Hiya, Ashley! We would love to look into this for you! Send us a DM so we can get you squared away! *MelindaR"
"@TMobileHelp to say that I'm frustrated that I can't get the iPhone 8+ 256G in store is an understatement | @196077 Aaron, shoot me a DM https://t.co/zMHlDmwgGJ so we can chat about it, I got you covered <3 *VictorianLang"
"@ATT  4 hours and counting between online, phone and physical store to upgrade a phone? Horrible. Time to see @115911 | @196078 Hey there, Dan! We'd be more than happy to welcome you to #TeamMagenta! DM us if you have any questions! *MelindaR"
"Kind of surreal being in a town of 20k and having no service!! Love @115911 in the metro but my hometown is dead zone :( https://t.co/werP5dkJkD | @196079 Brandon, keeping you connected is our number 1 mission, especially for what you do! Send us a DM so we can assist. *KeithM"
@115714 Terrible reception since Irma...!...why? Slow @sprintcare. | @196246 Hi there! It seems like you're still experiencing slow data in your area. Please send us a DM  to assist. -JA
Again thabk you @115911 for telling me I have 4 bars of 4G LTE signal and not being able to load a single thing on internet or social media | @196331 We always want to deliver coverage and speed when it comes to your mobile connection. Send us a DM and let's talk. *JeremyJ
"@115911 @115913 preordered my Apple Watch...any ETA on the shipping | @196332 @115913 Let's check on that status for you, Otis. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 I'd like someone to contact me in regards to a poor customer service experience - thank you | @196363 Oh no, that's not good! Please send us a DM so we can further assist you. -AH"
"@sprintcare please call me. I keep getting re-routed to boost. Trying to return an air rave and sprint sent the wrong labels and envelope | @196364 Hi! We understand your concerns and would like to help. Please send us a Direct Message, so that we can further assist you. -AD"
"@115911 this is pretty frustrating https://t.co/9c22cD9JM2 | @196434 Hey there, James! We would love to talk to you about this further! DM us! *MelindaR"
@TMobileHelp hi guys ... could you help me with my Tmobile device? i need to activate here in mexico... | @196435 I got your DM and I will make sure we get that unlock taken care of. T-Force is here for you! *KennethStone
"How did I NOT learn last time I tried switching to @115911 how incompetent they r?!
Not worth $ 4 aggravation
Will NEVER use device in mail | @196437 Woah what's going on, Mila? DM us here with some details so we can help out. We're here for ya! *BlakeT"
Dear @115714 I would love for my data to work when the weather is crappy... 😡😡 | @196460 We are aware that this cell site is currently experiencing congestion and we are in the beginning stages. 1/2 -JA
"Dear @115714 I would love for my data to work when the weather is crappy... 😡😡 | @196460 Occasionally, cell sites reach their maximum capacity for calls or data volume that they can handle. 2/2 -JA"
"I don’t get how it’s legal for @115714 to advertise unlimited data, but reduce speeds after a certain amount of time. | @196461 Are you currently having issue with your data. Please send us a Direct Message, so that we can further assist you. -JN"
@115911 @TMobileHelp just an FYI. Can't access MyTmo. Keep getting 502 error. https://t.co/xOTUGpilsZ | @196550 I know it's super important to have access and we are here to help. DM me here https://t.co/LCoTGMV7tC. *KennethStone
i wouldn’t recommend @115714 to my worst enemy | @196571 Oh no please tell us why? We would like to look into your issue for you. -JN
Just spent 55 mins on phone with operator from @115714. End result: He said he'd call me back. Worst customer service experience of my life. | @196572 Can you tell us if you got the call back. Also please tell us what's the issue so we can further assist. -JN
"@115911 no internet horrible service wow where is your coverage?
This will be the only month with you | @180086 Hey I'll meet you in your DM see you there! https://t.co/BMDMqsRi3P *DebKlajbor"
"@115714 your customer service is HORRIBLE!!!! Go into the store and I am told one thing, call over the phone and I am told another thing! | @196675 Hello! We want to help. Follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F."
"@115714 GET UR SHIT TOGETHER | @185824 Hey are you still having service issues? We can look into it for you, just DM us. -HM"
Like bra if i didn't have Wi-Fi my phone would neva work.. @115714 I should sue y'all ass for FALSE advertisement.... @115911 save me.. | @196787 We will be happy to look into any service concerns you may have. Please follow and DM us with more info!
"@115714 Why is your service at JFK airport, so much trash. I have full bars. Nothing loads. Get more towers. Seriously. | @196789 Hey there, we can do some troubleshooting to help you out, what's the make and model of you device. -HM"
@115714 how is it that I have full bars underground on a subway but at the house I barely get signal | @196790 Hello! Let's look into this. Follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F.
@115911 service sucks when you're in crowded places... No service at all. Horrible. Getting sick of this crap. Plus I have unlimited 4G/LTE.. | @196867 Hiya! We know how important it is to be rocking awesome coverage! DM us so we can see what's up! *MelindaR
"@TMobileHelp @115913  just as I thought, DM us...and then y'all don't DO anything, and no plans to fix network here.. why am I Magenta? | @160314 @115913 @115913 I see your DM and will be reaching out to help. https://t.co/Et1Fu7xZtb *BarbPelotte https://t.co/as4D3XvAF8"
"@115714 dude what the fuck is wrong with my internet? I can't stand y'all. Ugh | @196882 Hey! Let’s get your issue solved! Please send us a Direct Message, so that we can further assist you. -SH"
@115714 has good customer service and all but they data is so slow | @196883 allow us to look into this for you. How long has this been happening? Is only data affected? Or both? -KW
"@115714 aren't y'all the ones w the commercial that's like ""can you hear me now?"" Cause I literally be holding my phone above my head tryna get  ONE bar EVERYWHERE. | @196884 Sounds like something we need to look into. Please send us a DM so we can assist you. -AH"
"@TMobileHelp Houston, I think we have a problem! 😨 Will TM pay ETF for BYOD? I literally just got the U11; NO ONE told me not to buy it! | @196928 Help can always be found here with T-Force. Let's chat. Send me a DM. https://t.co/SO2QeeKSfE *AshleeCooper"
"If I purchase an unlocked Pixel 2 from Best Buy does your insurance plans cover it?@TMobileHelp | @196929 The Pixel LOVES our #Magenta network! Let’s dive into those details, shoot me a DM! https://t.co/jjKemKyHlV *AlexisGovea"
@115714 please tell me why the payoff for a device that i have been paying for for 1 1/2 yrs is the full price #pricegouge | @196949 Hey there! Are you looking to purchase a leased device? Please send us a DM and tell us more. We want to help. - KL
"@115911 @TMobileHelp $20 processing fee in store, over phone or via chat? I want to order online but need to change shipping address. 🤷🏻‍♀️ | @197008 I'd love to help with this! Could you send us a DM? *TylerBrown"
"@TMobileHelp hey I need some help! I recently paid off my S8+, and I need to get it unlocked. Called tech, they didn't help. Help please? | @197009 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115714 @sprintcare I got the 8 2 weeks ago & the phone is already givin me problems my service is always acting up & the battery is GARBAGE | @197024 Please send us a Direct Message, so that we can further assist you. -JJ"
"@115714 has the worst service. Definitely going to change lol | @197025 Hey there! Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -SH"
Hey @115911 you canceled my #Digits account without notifing me I loved that feature Give it back | @197085 Hey! DIGITS is totally awesome and we want you to take advantage of it. Send us a DM so we can chat. *TerriL
"@115714 hi,I'm a 7 year customer who's displeased with the treatment I've received at the hands of your customer service dept | @197101 We truly apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist. - VC"
"I love getting coverage in my house! Thanks, @115714 | @197102 You're more than welcome, we're happy to have you as part of our Sprint Family. -AL"
"Hmm @115913  I didn’t know today was the eleventh!!! This is is getting ridiculous your coming making up ways to get money from us https://t.co/3KMCVNvSss | @197141 @115913 Let's dive in and get to the bottom of this bill for you. Thank you for the DM, we'll meet you there. https://t.co/lH0SH5fy2m *MikeRice"
You might want to fix your website message support @TMobileHelp https://t.co/eGILOie8xz | @197363 Thank you for bringing this to our attention! DM me if you need any assistance: https://t.co/JeuDhfsNjR *NatalieKelm
"@115911 Trying 2 pay my bill for 2 days now, keep getting ""oops! 503 - Looks like there is noone to answer your request! check your url"" | @197364 Oh no! We certainly want your payment options to be easy & convenient, Jared. Send us a DM so we can help out. *KeithM"
"@115911 This Sync-Up Drive is buggy as all get out. | @197365 Let's check it out then, DM us. *JoanO"
"@115911 stopped in store yesterday. simcard was replaced and apn updated. Now I can't send MMS :( | @197366 Let's get you back in the mobile game, Ryan. Come on over to DM and let us check this out. *JeremyJ"
@115714 is literally the worse in switching to @ATT or @115911 whoever gives me a price i can’t resist | @197383 Wow. What's going on? We want to help. - KL
"Switching to @115714 was a mistake | @197384 Hey Mikey! We're here for you. Please get back to your inbox, we are working with you. - YM -."
"Trying to close my @115714 account & they won’t let me pay the amount I owe for my phone. This is insane. Take my money. | @197514 Let me help you get this issue resolved can you please send us a Direct Message, so that we can further assist you. -KA"
"I swear sprint has one of the rudest customer service agents ever @115714 | @197515 Please tell us, how can we be of assistance? -KA"
"@115913 thats not cool no override on their side. Changing services- customer 19 years. This is ridiculous | @197585 @115913 Keeping you connected is our top priority. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp my pixel 2 is set to be shipped out on the 5th of November, does the offer still apply? | @197586 Hey there! I just sent you a DM and I'll see you over there :) *AustinWebb"
@115911 @TMobileHelp my bill seems outrageous for three phone lines. $274?! There has to be something we can do. | @197627 Abosolutely! We'd be happy to take a look and verify what can be done. Please send a DM our way to further assist you. *AbigailP
"@TMobileHelp Mytmobile website is down. I'm trying to upgrade my phone. Please? https://t.co/CjAMXb1B69 | @197698 Yikes! Let's make sure you get your upgrade ASAP! Send me a DM, and I'll work my #MagentaMagic https://t.co/6NxKsl5RJm Thx! *JoshHenegar"
@115911 do you know when your site will be working again? | @197699 That's really strange Lucky~ Let's take a closer look to see what's happening. Send us a DM! *RickK
"@TMobileHelp @115911 https://t.co/i3u78xxoew | @197701 You're #MagentaHero is here! Shoot me a DM, and we will get to work on this! https://t.co/jjKemKyHlV *AlexisGovea"
"@115714 is literally the worst they make you fix their mistakes..... that makes sense😠 | @197709 Hi there, how can we assist? -CA"
@TMobileHelp can I get some help please | @158880 Thank you for reaching out and we have your covered! Responding in DM momentarily! Thank you for your time. *JonathanMacInnes
"I need @115911  to go ahead and send me a free hotspot cause this shit is terrible | @197729 Hiya, Andrea! We want to look into this for you! Send us a DM with some more info! *MelindaR"
"One @115911 store told me sold out a week ago. How, Sway?! The phone was released TODAY | @197730 Thanks for keeping us honest, Sleuth Ciety. Come on over to DM and let us take a look at all the order options. *JeremyJ"
Hey @115911 @TMobileHelp - how does a very frustrated customer speak to somebody who can provide competent and accurate support? | @197732 We are 100% here for you and would love to help! Send us a DM so we can get some details https://t.co/69dhFOUgl8 *AmandaSansone
"@115911 I went to every story around where I live an they don't have any V30s till Monday what's up with thay? | @197733 Hey there, Mike! We want you rocking that new phone! DM us so we can talk about this! *MelindaR"
"@115911 ya service sucks!!!gotta go back to Verizon because the goddam internet doesn’t work outside in the streets like WTF😡😡 | @197734 Where, Maris? DM us so we can check out what you're experiencing. *WhitneyJ"
@115911 why can't I find a single store that sales the LG V30 on the day it launches????? | @197735 We can always assist you with ordering here! *JasmineS
"@115911 doesn't have a single @118302 V30 in Indianapolis. I called literally every store. Way to launch a phone guys. Good job | @197739 Hey there, Rob! We definitely want to make sure you get the device you want! Drop us a DM and let's get started! *BrookeK"
"@TMobileHelp what is going on with @115911 service on the west side of @197864? iPhone 8 plus goes from LTE to E to no service | @197863 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
@TMobileHelp don’t know if you guys have seen the DM I sent a little bit ago but if you’ve got some time I’d like to ask a question | @197869 I've replied to your DM and will meet you back there :) *NatalieKelm
"@115714 do you guys have the iPhone X yet? A sista is ready to let go and let God with my current iPhone. | @197876 Keep updated via our community page: https://t.co/1q2MyIC9aa for Pricing, or Promo details, closer to the 10/27 Pre Order date. -KD"
"The problem is I'm trying to make a payment and you want to talk to my network.I have to have wifi because I don't get service😔 @115911 https://t.co/x29KXgiHEC | @197930 Never fear Jessica, we have so much options to pay your bill! Send us a DM and we can get you taken care of asap! *KittyG"
"I seriously hate @115911 sooo fucking much. Shittiest service ever! Cricket users have better service than t-mobile | @197933 Oh gosh. I would never want you feeling that way, Edgar! DM us here with more info and we'll take a look at you coverage ASAP. *ValerieP"
"Actual response I get trying to log in to @115911 to update my info. What kind of third-rate operation are you running? @TMobileHelp https://t.co/RnTUwuWUIF | @197934 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"Hey team @116447 and @sprintcare — trying to upgrade a line and keep getting a technical error, care to call to resolve? | @134199 Your assigned analyst will be back in contact with you once your account has been fully reviewed.  -Team @116447"
"@TMobileHelp how long do your WiFi signal booster last?  Mine keeps saying internet unavailable | @198002 Great question, Kristi! DM me, happy to get some info to ya! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"@sprintcare @115714 - y’all need to check your BAL  code #225 - it’s broken! I checked 2x | @198019 Hello there! We're more than interested in assisting you with this matter. Can you please, elaborate more on your issue? - FS"
"@115911 wow, you guys are killing it, sprint should be worried https://t.co/uf3qR80cJu | @198070 Hey Mason, we want you living lightening speeds! Send us a DM so we can take a closer look at this and help! *KittyG"
"Saga now 10 hours of my time wasted and issue still not resolved. Told people will call back and they never do #wtf @115913 save me https://t.co/NlgjGquMG1 | @198071 @115913 We absolutely want to get to the bottom of this for you, Bryant. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 TM cust since 5yr with 8 lines, now want to add 9th line and getting charged$25 for new sim card. Unacceptable sim card charge | @198123 @115913 Let's dive in and explore all our options, Puneet. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115913 Its my birthday coming up any free or discounted offers.... just wondering if you happen to do that | @198185 @115913 We've got deals for days and want to ensure you have all the deets. DM us: https://t.co/xa3Nj2eHVd *AlishaCombs
"Shout out to #sprint for overcharging me terrible service for almost two year. #contractssuck | @198199 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"Arrrg! @115911 - switched to get unlimited data in London but can’t get a data signal so I  have unlimited nothing even tho full bars on EE | @198228 Hey David, send us a DM so we can work this out with you & keep you connected in London! *TerriL"
My issues with @115911 would end if @115913 would promise me that TeleSales and T-Force would be on the same page in the future. | @198229 @115913 We're always here for you and ready to assist. We're committed to taking great care of you in any channel. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp I've had note8 since 1wk b4 release purchased from Samsung and no1 can tell how to sim unlock. Samsung says I have to use tmo. | @198286 We're here for you, Darwin! DM us so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
@115913 @115911 @TMobileHelp I'm an existing customer & I'm wondering how I can bring a Google pixel to t-mobile if I still pay on EIP? | @198287 @115913 Let's dive in and explore all our options. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"Tfw you can’t even watch YouTube or even do Snapchat cuz your data isn’t good. And I tried updating. #thisiswhatidealwith #sprint @115714 https://t.co/Gwyfg5Mw1B | @198294 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"Increíble ver que @118159 envía factura cuando ni tan siquiera ha llegado su señal desde hace 17 días. ""No Service"". 👎🏻👎🏻👎🏻 | @198197 Por favor envíenos un mensaje directo para poder asistirle mejor. - JS"
"@TMobileHelp @TMobileHelp hi guys. I need some help real quick. Can I DM? | @198322 Sure thing! Send one over, T-Force has your back! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"@115911 sucks so much! Why do I still have to pay you $400 to activate my Apple Watch, after 1+ year paying you A LOT of money every month? | @198323 Hey Gerard, this sounds weird, we'd love to take a closer look and see what's going on. Send us a DM with the details! *KittyG"
"@115911 I'm upset, plz slide in DMs | @198324 We're always here for you, Ro. *JeremyJ"
"$300 every month for phones is way too expensive. This is why we left verizon, thinking @115911 would be cheaper, but it's more expensive. | @198326 Hey Megan. I hear you and I know how important it is to have a consistent, accurate bill. DM us here so we can take care of this. *BlakeT"
"Hey @sprintcare what is up with your network? I'm getting text hours or days later…& I know it's not just me, others are having that problem | @180777 We certainly want to get you the service you deserve! Let’s take a look together, Please send us a DM. -JA."
Get your act together @115714 | @198468 Hello Billy! Would you mind elaborating on what issues are you currently experiencing? DM us to help! -AC
@115714 get your asses out here and fix this cell tower | @198469 Hello there! Would you mind elaborating on the issues you're currently experiencing. DM us to help further! -AC
"My apps and web pages cant load only works whene Wi-Fi is on @115714 | @198470 This is very concerning to hear,Please send us a Direct Message, so that we can further assist you. - JA"
"yo,  @115714 i switched from @115725 and i have to say i’m very disappointed...u shorted me. ur coverage is shit. sorry, but it’s true | @198471 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. We are here to help. -JE"
"@sprintcare has horrible service, kept me on hold for 30 mins before hanging up, thanks for making my decision easier to switch to @115725 https://t.co/dsI5laFov5 | @198472 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"#Sprint - 3 bars of LTE data
Me - opens internet 
Sprint - no internet connection

Daily problems anywhere with this joke of a carrier. | @198473 We certainly want to get you the service you deserve! Please, send u a DM so we can further assist you. -JA."
@115911  could I just purchase a sims card thru you guys to activate it . You guys are the carrier (hence I lost mines ) https://t.co/3aFw4Y0ko0 | @198507 For sure! Send us a DM and we can help Eddward! *KittyG
"@sprintcare I thought the internet would be faster than this. It takes me 6x as long to load something on my phone. What's up with that? | @198531 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you - VC"
"@115714 yall got another customer talkin bout she does not understand her life | @198599 How can we be of assistance today? Please send us a Direct Message, so that we can further assist you. -JE"
"Hey @115714, you stink. | @198600 Wow. What's going on? We want to help. - KL"
"Oh @115714 your one tower for 72,000+ people is such a great idea. https://t.co/8mSsJlCCNi | @198601 Hello! This is really concerning to us, please send us a DM to further assist you with this situation. -JG."
@115714 will the iPhone X be eligible for iPhone forever? | @152652 Yes it will be available on the iPhone forever program. - JA
"@115714 Las Vegas, Nevada. Sprint won’t even pull up a map. #SprintSucks https://t.co/gUb6hl81vt | @198602 Please send us a Direct Message, so that we can further assist you. -JE"
@115911 Im not happy at all ! I can't use my phone at home 🙄 | @198638 Let's take a closer look to see what's happening in your area Gabriela. Send us a DM! *RickK
@115913 I'm following you! My wife and son want new phones/planes and to pre-pay for everything. Can you help? #WeGotCash | @198639 @115913 We'd love to have you! Let's dive into this! https://t.co/lH0SH5fy2m *MikeRice
"@115911 why all of a sudden my internet sucks with you guys 🙄 #sadday | @198640 Having strong connection is important to me, Mama bear! Let's find out what's happening! Send us a DM! *RickK"
Idk what’s going on with @115911 but y’all have to do better everywhere I go I only have 1 bar | @198641 That sounds suspect... let's take a closer look so we can get to the bottom of this! *KittyG
"so much for never letting me down! @115911 ! Never had any problems until now.. so wack !😤🚮😡 | @198642 We want to lift you up, not let you down! What's going on? DM us the deets so we can fix this! *KittyG"
"@115714 why is it something with you all every month | @198660 Hey! Is there anything you'd like us to look into for you? If so, please send us a DM so that we can further assist you. -JA."
@TMobileHelp lol so y'all don't fw @167274 🤔 https://t.co/LP8k3I07ZM | @198689 You already know I've been rocking to Chance since he got suspended! https://t.co/GXcACu8dxr *JustinPhillips
"@sprintcare sis I have NO credit... this preowned iPhone says I can get it TODAY for $37 and pay $67 a month? Is this correct??? | @198737 Is this an offer you see on https://t.co/0qT1rLBLtN? If so, can you provide a screenshot of the offer? - DW"
"@115714 literally LIES about having service. It shows 3 bars LTE but WONT LOAD ANYTHING 🙃🙃 | @198738 Hey! We certainly want to get you the service you deserve! Please, send us a DM so we can further assist you. -JA."
"@115714 Is it legal for u to NOT unlock my phone after it's paid off? Every rep tells me something different. It's done."" ""In process."" Ugh! | @198739 Allow us to look into this for you. Please send us DM with details. -KY"
"@sprintcare will the iPhone X be available for monthly leasing?? | @198740 We will not have any Pricing, or Promotion details until closer to the Pre Order date. -AL"
"Y'all need more coverage in Ann Arbor, Michigan, USA 🙄 @115911 | @198791 Let's take a closer look to see what's happening in your area. Send us a DM! *RickK"
@TMobileHelp Are there outtages tonight? | @198835 Are you experiencing less than PERFECT speeds? Shoot me a DM and let's get you some answers! :) *SarahPearson
"@115911 what's wrong with my account. A recording is saying my account info is not acceptable in your system! Well, no payment from me. | @198913 Hey Mac! We're here for you and we definitely want to assist so you have the best experience. Can you send us a DM? *TerriL"
"@TMobileHelp re: pixel 2 offer, am on simply prepaid plan, can I switch to One and be eligible or have to switch and also add 2nd line? | @198914 Great question! Shoot s a DM and let's go over the deets https://t.co/iUlnGXy3Ha *VinnyFrancisco"
@TMobileHelp Our phones do not call out. No ring no sound nothing. | @198915 Yikes! let's get that phone ringing again! Shoot me a DM. https://t.co/iUlnGXy3Ha *VinnyFrancisco
"@115911 is it new or you having the bad side https://t.co/mdMi8mWgj2 | @198916 Hey Brett, we're happy to assist you with whatever you need here online! DM us! *TerriL"
"@TMobileHelp Hi, I had a quick question: Can I drop a line before adding a line in the BOGO note 8 deal? | @198950 BOGO deals are my specialty!! Shoot me a DM and let's talk all thinks BOGOs!!

https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@TMobileHelp @115911  is not responding. System failure https://t.co/iNGraYvV0B | @198999 Just replied to your DM, I'll continue the convo from there! *ColleenLicudine"
@TMobileHelp Yo why can't I get through to customer service I need  some help!🤔 | @199000 I'm here to help and I've got you in the DMs. I'll meet you there! 😄 https://t.co/soWScqBSGm *JohnAnderson
"@TMobileHelp make sure you tune in every Saturday  Night to 98.7 The Coast and 106.3 The Shore for free advertisement. #dontgettmobile | @189941 I definitely want to help you out, meet me back in DM and I'll review everything! 😊 https://t.co/soWScqBSGm *JohnAnderson"
"Can y'all get your LTE service better, I barely can even tweet a tweet 😤 or I'll be switching  @115911 | @199033 Having strong connection is important to me. Let's check out your area, and find out what's happening. Send us a DM! *RickK"
"@TMobileHelp I have a question when you have a moment. | @199072 I see we have a convo going, I'll meet you back in the DM! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
Nobody gives a single f#&k @17094 except the guy getting *ucked by his wireless carrier @115911. Sleep well @115913 one of us should. | @199138 @17094 @115911 @115913 We do care Justin! I see your DM & just replied to you. Thank you. *AshHebron
‘DM @tmobilehelp [11368] | @199139 Thank you for the DM. :) *MohammedW
"When @TMobileHelp is much better then actually calling 👍🏼👌🏼👏🏻 | @199140 So glad we were able to help you out! :) Reach out whenever you have questions, we're just a DM away! *ColleenLicudine"
‘DM @TMobileHelp [Yes]’ | @199139 Hit you back up. :) *MohammedW
"My thing with @115714, if I'm asking about a Android phone why oh why would you push an iPhone on me? Did you think I'd want it, I don't | @199237 Can you tell us which device you are interested in? -AH"
"I need you help. @115911 @TMobileHelp when will th mobile site be back up for usage? | @199278 I would be more than happy to help! Shoot me a DM, so we can chat. https://t.co/s9b5I4qxPp *JamiePitcher"
"@115911 Hi. Need assistance about 2nd order ⌚️,thanks | @171603 Sure thing! Send us a Dm so we can assist! *ElleA"
Yo @115911 what’s going on?!?? 😖 | @185069 What's up? Something wrong? DM us so we can take a look! *ElleA
"@115913 
One of your reps actually told my wife it was possible to read her text messages by being the account holder. Been fun lately! | @199922 @115913 Hey there, Louis. Please DM us so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
Something going on with the towers? @115911 zip 78247 https://t.co/ucRLJWXl0q | @199923 Hmmm... Send us a DM so we can check it out! *ElleA
When the @115911 rep sells you the WRONG screen protector for your iPhone 8 #wasteofmytime #wasteofmymoney #unhappycustomer | @199924 Ouch! Send us a DM so we can get that changed out for you! *ElleA
"@TMobileHelp 
One of your reps told my wife it was possible to read and delete text messages just by being the account holder. #iampissed | @199922 We want to look into this with you, Louis. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
@sprintcare Is your website down? I can't make a payment. Please help! | @200009 Hi there. We regret that you are experiencing website issues. Please attempt to access https://t.co/y5KU4cSsLx again . Thanks!
I might need to go ahead and get the iPhone X tomorrow. @115714 what y’all got on Black Friday ? | @200027 Please visit https://t.co/RaFdvTmR8M to stay updated about our latest Holiday offers and promotions for this Black Friday Weekend. - JL https://t.co/rMApsV8PQY
I might need to go ahead and get the iPhone X tomorrow. @115714 what y’all got on Black Friday ? | @200027 Hi there! Another great holiday offer for customers switching to Sprint. And with iPhone Forever customers can upgrade to the next iPhone after 12 lease payments. - JL https://t.co/rMApsV8PQY
"Dear @115714 or @115858 hi I’m only asking for one thing for Christmas and that’s the iPhone X cause I’ve been waiting since the rumors about it way back I think and believe I deserve one 😂 | @200028 Hi! We would like to assist you. In order for us to do it, please follow us and send us a private message. -AM."
"@TMobileHelp https://t.co/4vTTfg3jEl

I saw this posting ...is it real??
Is it only fr students?? | @200194 That’s a great question – we have some pretty phenomenal deals happening right now, and I would love to give you the details. Send us a DM and I’ll go over all the information you need! *DanielleGibbs"
"@TMobileHelp where can I return a Cellspot router? | @200199 Hey, Brett! You have a couple of options! Shoot me a DM, so we can chat! :) https://t.co/s9b5I4qxPp *JamiePitcher"
@TMobileHelp ok how | @200200 We'd love to chat about KickBack. Click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing
"I had the worst experience ever today that I've ever had in the 10+ yrs I've been w/them @115911  because 1 of their employees being rude. Went in to buy 2 Samsung's and 2 iPhones and they lost the sale. I'm thinking about leaving #TMobile #dissapointed | @200206 Hey there, Edwin! We want you feeling the #MagentaLove! DM us so we can talk more about this! *MelindaR"
"@TMobileHelp Is there service disruptions?  I've had spotty service all day, and now none of my texts are sending or receiving... | @200208 Oh no Gretchen sorry to trouble you on your Friday night! Let make sure we get you connected again. Can you please fill out the link so I can have access to your account.  https://t.co/xKtJVNqc2V *TatianaG"
@115913 hey John! I wanted to let you know that the 98632 area is still experiencing horrible service. Nobody can hear you talk! | @200210 @115913 Coverage is super important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@TMobileHelp can I get jump on demand pricing for a 64gb space grey iphone x | @200211 The iPhone X is beautiful!  T-Force is here to help, please DM and we can get started! *Lisa Galvan"
@115913 wife has been out of work for a while. Can’t afford to upgrade but these 📱 6+ batteries are not holding up any more. We need to come to an arrangement | @200212 @115913 I want you to have a working phone. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"Thank you @134568 for declining @115714's charge for suspected fraud! I appreciate your proactive protection! | @200218 Hi there, Please send us a Direct Message, so that we can further assist you. -CW"
Why the hell I always only have 2 bubbles @sprintcare Y'all fucking suck | @200219 (2/2) What seems to be the issue? - WR
Why the hell I always only have 2 bubbles @sprintcare Y'all fucking suck | @200219 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"@115714 y’all fucking suck | @200375 Hey Jay, what issues are you experiencing? please let us know. -RL"
@115714 TN | @200376 Hey! Please let me know if you have any questions or concerns. I'll be happy to help :) -MP
Is signal affected in the 77504 ZIP area? @sprintcare | @200377 Thanks for reaching out. Please send us a DM so we can review this further. -ES
@115911 my iPhone X order status changed from preorder to partially pre ordered. What does that mean ? | @200380 Hi there! That means the order has been successfully submitted for processing but the devices is not yet availabl... https://t.co/lWtL2o41Bc
@115714 your service is having major issues in pockets of Atlanta. | @200392 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
I'm so sick of paying for cell phone service that never works! @115714 your coverage is A JOKE! Always has been! | @200394 Having reliable service at all times is very important. How long have you been having this issue? Send us a DM notifying us as such. -HS
"@115714 how much for me to upgrade to the iPhone 8 plus? I don't feel like going in the store until I know and can walk out with it | @200585 Good morning. We could definitely look into that for you. Feel free to let us know, so we can review your options. - WR"
"@115714 @sprintcare. Very disappointed in unwillingness to help for disabled cust hurricane Irma issues, not good cust serv or experience | @200586 Please tell me what exactly is going on. -FR"
@TMobileHelp Having issues with my carrier freedom reimbursement | @200659 I'd love to look into this for you! I'll meet you in DM. :-) *FeliciaPorter
iPhone 7 Plus is useless on @115911 @TMobileHelp network at the @4765 resort - bring someone with you on @115725 or @ATT. No service was brutal on vacay | @200660 Having service is extremely important! I'd love to help. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
@TMobileHelp Isn't there away I can just email you guys for a billing issue? I don't have time to sit on the phone and explain again. :| | @200766 You sure can! DM me and we can take a look at things. https://t.co/jUueWiMypn *AmandaCross
"@115911 employees are very rude. Store is to open at 11am, it’s part that yet they refuse to unlock the doors and just keep looking at us | @200767 Thanks for reaching out about this, Jimmy. Can you please DM us here with some details? Thank you! *BlakeT"
I want my money back @115714 | @200801 We apologize for this inconvenience. We will like the chance to take a look at this situation. Please send us a DM. - RR
"@115714 told 3 diff stories from 3 diff employees. No straight answ. sent to philippines, clueless. #unamericanofyourcompany | @200852 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
@115911 help I just called customer service and they told me the down payment for the S8 plus is $130. And she told me the same for JOD?? | @200882 Send us a DM so we can get you specifics BJ. *KaeW
@115714 trying to switch from verizon wireless and activate my new sprint phone has been a nightmare. Help! | @200898 Can you please send me a private message elaborating on the issue your having? I would like to help. - IR
@115911 Created a new account 10.2.17. It took MetroPCS 5 days to provide device unlock code. Billing cycle to include a 6 day credit? https://t.co/TzfUgSfLIu | @201109 We're all about taking a closer look. Come on over to DM and let's talk more. *JeremyJ
@115714 y’all fckn suck | @201117 What's going on? What's making you feel this way? -AF
"@115714 service sucks so bad | @201184 Your tweet caught our attention. Please, send us a DM in order to help. We'd like to take a look into this matter. - KF"
"@115714 is sooo slow even when I can get an LTE signal. @55 result! How fast is your internet? https://t.co/oyxlC03pGj | @201277 Please send us a Direct Message, so that we can further assist you. -ES"
@TMobileHelp hi my bill is weird can we chat! | @201434 You came to the right place! Meet me in DM to take a look :)  https://t.co/QN1g4bqJOC *JessicaNeedham
@TMobileHelp i got my iPhone in August 2017 and guess what the coupon code already expired in 2016 :O https://t.co/iPJ6vhZA8w | @201435 Hmmmm...that doesn't seem right! Send us a DM so we can check it out! *ElleA
@TMobileHelp Can someone please help me out with Jump on DEMAND and how it works please. After you get on The Jump on DEMAND when upgrade. | @177575 Let's go over Jump on Demand together! Send me a DM with questions https://t.co/PbJEgtqanO *JeromyBingham
"@TMobileHelp Hey 2 of my phones are having issues. Is it that the network sucks or is it the phones??? Help please | @149616 I would love to help you out with your device today. Meet in DM, and we will get started!! *PeterLabrecque"
"@TMobileHelp The T-Mobile device unlock app is not compatible on the Tab S2.  Need help w/ carrier unlock. | @201436 Dave, unlocks are my specialty!! Shoot me a DM so we can get started! https://t.co/RaTDVzOYlM *DonaldConstable"
"I don't understand why I have to pay any money for a warranty exchange @115911 | @201508 Hi, Diamond! We're happy to answer any of your questions or concerns! Send us a DM so we can chat! *ElleA"
@115911 is a joke Many of my calls don't go through. I often get no service and it took them a very long time to give me back my old number | @201509 Hey Alex. Strong service is very important to me so I definitely hear you. Send us a DM here so we can help out. *BlakeT
"@115913 switched from Verizon — 3 days of 2g speeds, help! nobody seems to know why Trouble Ticket # 17618204 https://t.co/RWkZnHE0aN | @186853 @115913 We want to get you the best possible speeds, Eric. Please reply to our latest DM so we can help further: https://t.co/cuEwtd2epS *DanKing"
"@115911  as I heard the radio ad saying TMobile has the fastest network, I decided to check my speed on my TMobile network. https://t.co/nV14Yf2AX6 | @201510 Slow speeds are no fun so I hear ya, Nick! DM us here so we can look into your connection with you. *BlakeT"
"@115913 please help Puerto Rico most of the mobile carriers are without coverage, because of hurricane Maria. #PuertoRicoSeLevanta #help | @201511 @115913 We're working hard to get everyone back online as quickly as possible: https://t.co/XJgx0kqijK *DanKing"
Gotta love @115714... customer service sucks and does nothing to help their customers | @201536 (2/2) What seems to be the issue? - WR
Gotta love @115714... customer service sucks and does nothing to help their customers | @201536 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"Got off work at 9:30. Got a ride home. Unfortunately,I broke my phone. I'll be heading to @TMobileHelp @115911 in a few minutes. #sucks | @201621 I'm so sorry! I can get you all of the info you need! Check out my profile and shoot us a DM! https://t.co/M8xWDZwNDd *ChrisTarbox"
i had better service in the Sierra in Oaxaca than I do in half of California @115714 wassup with that? (shout out to #SprintOpenWorld tho) | @201635 (2/2) Do you have issues in one or multiple locations? How long have you been having issues? Please let us know. WR - WR
i had better service in the Sierra in Oaxaca than I do in half of California @115714 wassup with that? (shout out to #SprintOpenWorld tho) | @201635 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
What’s the point of @115911 having 3 months free on the Apple Watch when I can’t even activate it. SMH | @201705 Let's get that device experience moving in the right direction. Send us a DM and we can take a closer look for you. *JeremyJ
"@TMobileHelp is the netflix on us only able to be used on our phones or can we use it on other devices? | @201706 Great question, Pamela! Send a DM our way so we can chat about this amazing offer! https://t.co/Qz0L1xpZB7 *MikePerez"
So do I have to get a new sim?🤔@TMobileHelp https://t.co/dI52ZiSEFE | @201796 Great question! Shoot us a DM let's chat ! https://t.co/1ocOwOpmDJ *TaylorMichaels
Well @TMobileHelp I see the update isn't fixing the obnoxious ads when I unlock my phone or search. Deleted every app. Nothing helps. | @201798 We're here for you! Send us over a DM so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez
"@115911 @TMobileHelp With a T-Mobile One plan are there any fees for texts to the Philippines? Thanks! | @201925 GREAT NEWS!!! With your plan, you get unlimited text messaging (SMS) from the U.S. to mobile numbers in the Phili... https://t.co/0qG0N4YcBY"
"@115911 @TMobileHelp With a T-Mobile One plan are there any fees for texts to the Philippines? Thanks! | @201925 Hey, Mike, that's a great question thanks for reaching out today let me go ahead and take a look at if it cost to... https://t.co/0qG0N4YcBY"
"Yo! @115714 what’s up with the service in NYC??? No one has any since the upgrade | @201945 Thank you for reaching out to us. We will be happy to assist you. Please send us a Direct Message, so that we can further assist you. -KJ"
"@sprintcare It’s about time we get better coverage here in 91406. Very unreliable 3G network. Should be using LTE without issues. | @201946 Thank you so much for the information provided, please send us a DM to further assist you. -JM"
"@TMobileHelp hey, trying to change my plan online but getting ""We are currently having trouble with your request..."" Help? | @202020 No worries! T-force to the rescue. Do you mind sending us a DM? https://t.co/sSNDOSJlnR *AshleyHamilton"
"LMAO https://t.co/bmYVLZZKdO | @202047 Hi, are you a Sprint customer and experiencing issues? If so please let us know. We would be happy to assist. SR"
"@115714 why is my service  trash everywhere I go but I got almost all my bars?!! | @202147 (2/2) Please send us a DM, so that we can further assist you. Thank you! - WR"
@115714 why is my service  trash everywhere I go but I got almost all my bars?!! | @202147 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@TMobileHelp Sent you a DM. | @202225 Thanks for the DM! I will meet you there ASAP so we can get to work for you. :) *AlexGill
"FYI @115911, Gosling Park fields in The Woodlands Tx shows 5 bars and LTE, yet data is zero. | @202226 Thanks for reaching out about this, Eric! I'd love to look into this with you. DM us here so we can check it out. *BlakeT"
Hey @115911 can we get 4$ tickets to this please? https://t.co/JgZzrIeDiD | @202227 We want you to get a discounted ticket to all of your favorite movies. Stay tuned for more goodies to come. *JeremyJ
Shout out to @VerizonSupport for taking a customer before me after my name was first on the list and not even informing me after when I'll be helped. Who wants a new customer? @117735 ? @TMobileHelp ? @sprintcare ? | @202351 We'll be happy to have you as a customer of ours. We also have very special deals for new customers. -CA
Shout out to @VerizonSupport for taking a customer before me after my name was first on the list and not even informing me after when I'll be helped. Who wants a new customer? @117735 ? @TMobileHelp ? @sprintcare ? | @202351 We would love to have you on our team Brandon! DM us so we chat about this more. *AliciaBanks
"@115911 : please correct store timing for Sundays at the Fremont Hub ( Fremont ,CA) . It currently says 11pm to 7 pm https://t.co/b5BU5rwlCN | @202448 Thanks for reaching out, Dharini. Can you DM us here with some details please? Thanks! *BlakeT"
"Trying to update my address with @sprintcare for the third try and it's making me want to go back to @VerizonSupport. | @202472 We would like to assist you with this. Please send us a Direct Message, so that we can further assist you. -ES"
"And then they still try to sell you a new phone when all I want to do is activate the replacement phone I JUST got @115714 | @202473 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
"hey @115714 how long do u have to have ur phone before u can upgrade | @202474 Hey thank you for posting. We would be happy to answer your question. Shoot us a DM, so that we can further assist. -KC"
@115714 what’s going on with your service again almost been out 2 hrs in Chicago | @202475 Hey David! Please send us a Direct Message so we can further look into this for you. -CW
"@115714 I deserve my bill lower since I've been such loyal customer and never late on a payment. | @202578 We appreciate your loyalty and competence. Please send us a Direct Message, so that we can further assist you. -JD"
".. because @115714 won't let me be great with this bogus reception! Like why am I even paying a phone bill if I can't even scroll online 😒 | @202579 Hi there! Your post has impacted us deeply. Shoot us a DM, so that we can talk. -KC"
"@116447 @sprintcare @115714 Andy at Sprint store should be fired, Jen @AsurionCares @116297  should be promoted she was #Stellar | @186762 Team @116447 appreciates your feedback. We are here to help in any way possible."
"@115714 https://t.co/ftZkE6OlTh | @202581 Hi, are you a Sprint customer and experiencing issues? If so please let us know. We would be happy to assist. SR"
@sprintcare I want to bring my own iPhone 8 to sprint prepaid but I’m being told that device isn’t eligible is that true? | @151912 We're glad to hear that you're thinking of coming to us and we hope this was helpful. - JM
"@sprintcare I want to bring my own iPhone 8 to sprint prepaid but I’m being told that device isn’t eligible is that true? | @151912 If yoou'd like to bring it to us prepaid, then you'd have to contact that department here 855-639-4644 in order to know this for sure. - JM"
"@TMobileHelp So for the pixel 2 offer, when I add a new line can I use my old phone number on the the new line along with the pixel 2? | @202650 Great questions, James! Send a DM my way so I can get you all the details! https://t.co/senzStoecA *HillaryTurner"
@115911 hey hey wheres my rebate $750 card? Its been nearly 3 mos | @202651 Hey there! We'll gladly look into this rebate with you. DM us here with some details so we can help out. *BlakeT
"@115911 To jump from a Note 8 to a V30 would I pay taxes on the new phone, because I didn't on my Note 8. And when are they in stores? | @202652 It depends which version of Jump that you're on, Kendahl. DM us here so we can get into details with you. *BlakeT"
"Bye bye @115911!  Time to get me some of them @17677 https://t.co/GcbhEyW12T | @202653 What's got you wanting to leave, Eric? We're here for you! DM us here so we can take care of you. *BlakeT"
Good thing my calls don’t go through to my sister for no reason even though the phone rings and goes to voicemail every time THANKS @115714 | @202669 This is not the type of feedback we like to get. How long have you been experiencing this? --OL
@TMobileHelp I need a non toll free number. Need to talk to customer service to change my T-Mobile plan. | @202754 I'd love to help you out with this. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
@115911 Hi. Any reason that my data on my S8+ would be awful? I have had a significant decrease in network quality since I got this | @181349 Hey Mike. We'll gladly look into your connection on your S8+. DM us here so we can check it out with you. *BlakeT
Y’all have terrible customer service too @115911 @TMobileHelp | @202755 Hey! What's going on. We'd love to help. Can you DM us? https://t.co/sSNDOSJlnR *AshleyHamilton
"@115911 fails yet again! Guess I need to cancel all 6 lines like I planned to last time they messed up!!! | @202756 Woah what's going on, Ashley? We're here for you and would love to make things right! DM us here so we can help out. *BlakeT"
"@115714 fucking sucks man, idk why I’m still with you guys!! | @202776 What makes feel this way? What type of inconvenience are you experiencing? Please, let us know. -JT"
"@115714 your signal gets shittier with the years -.- | @202777 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
"Aye y’all trippin w these bars @115714 | @202778 Are you having issues with your coverage perhaps? Is it mainly Data, Voice or Text? -OM"
@115725 @115714 Sprint you are about to get a new customer. Hopefully your customer service is better. #verizonlosta10yearcustomer | @202780 We'd love to have you as a member of our Sprint family. Did you review already the offers available for our new customers? - CE
"@115714
Done witcha! https://t.co/dKpMTEZVLw | @202781 What seems to be the issue? Tell us what's happening so we can look into the issue for you. -BC"
"@115714
Done witcha! https://t.co/dKpMTEZVLw | @202781 This isn't the type of feedback we'd like to receive from our valued customers. What made you come to this conclusion? -BC"
@115911 @TMobileHelp what chemical known2the #State of #California 2cause #BirthDefects & #ReproductiveHarm in Ur #CellPhone? @32407 ? https://t.co/HS4lPcq2x9 | @202849 https://t.co/oJwi530Mfi *KiaWashington
"@115911 @TMobileHelp what chemical known2the #State of #California 2cause #BirthDefects & #ReproductiveHarm in Ur #CellPhone? @32407 ? https://t.co/HS4lPcq2x9 | @202849 Thank you for reaching out, shoot us a DM if you need us! *KiaWashington"
Why @115911 😭😭😩😩 New phone and still whit the worse connection!!! @TMobileHelp @115911 https://t.co/k28gupOILt | @202850 Yikes! That isn't cool! DM so I can check into it for you! https://t.co/hsJ4QAiTJb *RachelMartin
"Lol @115911 gives you free Netflix but you never have service to enjoy it 🤔 couldn’t they use that money to improve their network? | @202960 We want you to max out every possible mobile moment, Yvann. Send us a DM and let us check this out for you. *JeremyJ"
"@115911 freakin sucks. My service sucks so damn bad 👎🏼 | @202961 Let's those mobile moments turned around for you, Valencia. Send us a DM and let us check this out for you. *JeremyJ"
"@115913 pain point with T-Mobile customer care need your help Need to switch wife’s line over to my account Getting the run Around help! | @202962 @115913 Help is here, Jackson. Please send a DM our way so we can get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"My wifis down and it dont help that i have @115714 shitty fucking service. | @202988 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
"@sprintcare we have a problem | @202989 Thanks for writing to us. Feel free to send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
@TMobileHelp can someone DM me? The overseas call center has not been able to help me at all. | @117902 We've got your back on this! Please click this link to DM me and I'll see you there: https://t.co/EoqAVShpFT *AustinWebb
Hey @TMobileHelp does the website offer a way to disconnect a line of service on my plan? It’s a third & unused voice line with a device I brought unlocked from the manufacturer and want to just cancel the service effective today. Website possibly or DM ya guys?! | @177578 We can assist you with any changes needed on your account. Send us a DM so we can help you out :) https://t.co/IUIA5vQSHC *MattHargleroad
@115911 is seriously the most poorly run company. Every time I'm there its an hour and a half to get nothing done. Fuck | @203088 Hey Tyler. I hear you and I know your time is valuable. DM us here so we can take care of anything you need. *BlakeT
@sprintcare are the Pokémon team Skins only for Sprint customers or can anyone get them? | @203120 Hi there! Thank you for reaching us. Pokémon team Skins are for everyone regardless if they are Sprint cusotmers or not. - AS.
"S/Oto @115714 @sprintcare for telling me it’s going to be $1100 to cancel my damn service 🙄😡 so disappointing, been with them for 4yrs | @203121 We understand your situation and we would like to help you. To do so, please send us a DM with more information. - LM"
Like i dont understand why y’all service is so damn shitty but yall wanna be taxing folks @115714 | @203317 I am sorry you feel this way. What is going on and how can I assist you? -FR
I pay for unlimited data but the LTE works maybe 1/3 of the time. #Sprint | @203318 This is concerning to us. We definitely want you to have amazing coverage! Shoot us a DM. - CE
@115911 explain to me why  I have literally NO SERVICE in MOST of the Midwest. | @203405 Let's take a deeper look into your device settings and coverage areas. Send us a DM to get started. *JasmineS
"@115913 John, the DM’s, online chat, and 8 months of calls hasn’t got my issue fixed. PLEASE help me out. | @203406 @115913 It sounds like we need to chat. I can definitely assist. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
@TMobileHelp 2G service at Atlanta Hartsfield Jackson International Airport. https://t.co/qx0coNNmez | @188041 Hey my name is Justin and I am here to help you out today can you send me a DM please :) *JustinCash
@115913 Your @TMobileHelp is not helping! I wasted my whole fuckin day restarting this phone. 6 phones. 6 lines! Fix it or I'm gone! | @149616 @115913 Your data connection is important to us. I'll meet you back in DM to continue working ASAP. *AlexGill
"@115913 Im a 5yrcust. Im on my 4th wrnty xchng and ur cust cRE dpt REFUSE TO HELP!! THEY ONLY OFFER ANOTHER WRNTY XCHNG PLEASE CNTCT ME! | @203511 @115913 Having a working device is imperative. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@115913 with all the stress from t-Mobile and over charging sad to say my service might be coming to an end ! | @203513 @115913 I see your DM, I'll meet you there. *HollyAdams"
"@115913 i wish t-mobile with help me out with my broken iphone | @203513 @115913 We can definitely look into replacement options for you. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
@115714 FUCK Y’ALL! | @203552 Wow! What has prompted those words? LM -.
@115911 Why'd i have to call 8 times to get my old phone removed from my acc after i traded it in to get the new note8? Im still paying it! | @203560 Oh dang! I don't want you paying a device you traded in. Send us a DM with more info and we'll take a closer look ASAP. *ValerieP
Thanks @115911 for the #LGV30 hat haha lol. At least you have those in stock in Stores. Will you have the LG v30 before I get my pixel 2 XL https://t.co/lkiXrzByyJ | @203563 We'd be happy to help you locate a V30 in a nearby store or help you order one online! DM us and we'll find one together. *KananiB
"@115913 I see ads for “Netflix on Us” but anytime I call cust service they say I don’t have the right plan-tho I do have TMobile One 🤔 | @203565 @115913 I'd love to check out your plan. That Netflix deal is amazing, if on the included plan! DM us! https://t.co/3sF8qpf2nx *AlissaFast"
"@115714 y’all really ain’t shit | @203615 Hey Kayla, what's going on? We want to help. - CE"
"@115911 @TMobileHelp DO ANY OF YOUR STORES HAVE THE NEW iPHONE IN STOCK? | @203659 These are hot devices! If the store doesn't have what you’re looking for, don’t worry, you have options! Send me a DM! *SavannaGallagher"
I gave in and bought iPhone 8. Just $20 extra with my @115714 plan. #Upgradeyourlife | @203747 Great choice in choosing to upgrade Shanna! We hope you are enjoying your IPhone 8 just as much as we are. -CW
To have to spend HOURS out of my day calling @115714 is utterly ridiculous! Smh...do better! | @203748 We would like to help you through this channel. Please DM us for further assistance! -EC https://t.co/rMApsV8PQY
@sprintcare just wanted to say that Cantrell from the OKC Sprint Tech Support was awesome. Give that dude a raise. | @203749 Thank you for sharing your positive experience with us and thank you for choosing Sprint. -CW
"I really want the iPhone 8 or iPhone X!!😭😭. But @115714 sucks!!!!🙄 | @203760 That's not the type of idea we want you to have. What seems to be the issue? Let us know, we have great deals for you! - DB"
"@115714 needa fixing | @203761 Hello there! Are you in need of assistance? If so, please let us know. We'd like to help. -MK"
"@sprintcare my data is not working at ALL. are you currently having an outage? (Las Vegas, NV, downtown area) | @203829 Hi! We would like to address this. Send us a DM in order for us to verify some information and help you. - FZ"
"*visits @115714 store to get free PoGo phone skin*
*'yeah sorry you have to do that online'
*visits website
*'visit store to get skin!'
??? | @203874 PokémonGO Trainers visiting a Sprint PokéStop/Gym get a redemption code for a Free Phone Skin. PLUS 200 Rewards pts. -NW"
"Thanks yet again, @115714 .
I guess I didnt need data on my phone right now anyway.
👎👎👎👎👎👎👎👎👎 | @203946 Hi there! What can I help with today? -MA"
@TMobileHelp My S8 is having trouble receiving texts from people. Any word on a fix from Samsung? Or Workaround? | @204018 Whoa! Let's have a look! Shoot me with a DM! https://t.co/HTgeLMEYEm I got you! *DonHebron
"@TMobileHelp If I paid off my Iphone already do i still have to trade it in to get the 300 off the iphone 8? | @204019 I've got the answer for you, just as long as I don't have to box you for it. Lol... DM me! https://t.co/9x08hmPfV9 *OliviaStewart"
"@115714 I can't believe the trouble I'm having being a new customer!$hame | @204056 Hey there! How can I be of assistance to you at this time? Allow me to have a look, I am here to help. -JJ"
This new @115725 no contract scam is worthless. Any good experiences with @115714 or @ATT? Done being talked down to by my phone provider. | @204057 Or call our Telesales team at: 800-777-4681 for more details regarding these promotions. (2/2) - JF
This new @115725 no contract scam is worthless. Any good experiences with @115714 or @ATT? Done being talked down to by my phone provider. | @204057 We would be more than glad to have you in our family. For promotions and offers please visit https://t.co/0qT1rLBLtN (1/2) - JF
"My mother had an emergency and called me twice, My phone never rang, and no missed calls. @115714 your service sucks, I want out! @ATT help | @204058 If you have an Android phone dial ##72786# this will not delete any information. -FR"
Where is @TMobileHelp at? 🤔 | @204117 I'm right here. :)  I'll be happy to help out. I'll meet you in the DM. *AdrianAlbright
@115911 just learned that the promotional offer from last month doesn’t apply. I’ve been waiting for my $300 credit in vain #Fooled | @204118 I understand why you would be feeling this way if you have been waiting for this credit. Send me a DM so I can ch... https://t.co/iSdrx2HjMM
"@115911 If I bought a phone from Virgin Mobile (the IPhone 6s) without a plan & if I were to ever switch over, would y'all accept it? | @204119 Hey! Thanks for sending us a DM, I'll meet you back there with #AllTheDeets you need for success :) *AmberSellers"
Sooo I can’t upgrade because I have a balance and can’t add jump until I buy a new phone. Tf @115911 lol no iPhone 8 for mua! | @204120 I know you would like to get that new iPhone. Send me a DM if you want to discuss options. *JPL
@TMobileHelp why are you the only carrier that requires customers to go into an Apple Store to enroll in the iPhone upgrade program? | @204121 Hey Nate! Shoot me a DM 📩📩📩 I got you! https://t.co/mn6KTF2tgi *RayNg
"@115714 I am done with your lies. https://t.co/abmzeEhukU | @204147 Hey! What seems to be the issue? Please let me know, I would like to help. - IR"
"So @115911 since @Ask_Spectrum sucks can I get your hot spot and it never be throttled? | @193221 We're all about keeping it unlimited for you, Chris! Send us a DM and let us give you all the deets. *JeremyJ"
@115913 Any phone deals coming soon for existing customers looking to switch to T-Mobile One? No WiFi at work is killing me. | @204204 @115913 We'd love to help you upgrade. DM me: https://t.co/c6ROkAqiws *HollyAdams
"Siting right near the @TMobileHelp / @115911 tower by boston market on e.colonial sure gives me better signal then sprint, etc & full 📶..😂🤣 https://t.co/QvLwGx1kNv | @204205 Hahaha, and we are just getting started. Check this out https://t.co/K42lb4XVlU. #neverstopimproving *MicahLev"
"In Bushwick. Trying to see my place in line for brunch. Can't!!! Because @115911 https://t.co/Jem9LH5ctB | @204298 Slow speeds are no fun so I hear ya, Apricot! DM us here so we can look into your connection with you. *BlakeT"
@115913 when will T-Mobile get in the iPhone X? | @204299 @115913 Pre-order begins on Oct 27th at 12:01 am PST - Check it out: https://t.co/rGPmP6ItT7 *HollyAdams
"I love @115714 telling me I have LTE signal but still nothing loads. Doesn't load with wifi, 3G, or LTE lmao 🙃 | @204324 Please send us a Direct Message, so that we can further assist you. -ES"
"I love @115714 telling me I have LTE signal but still nothing loads. Doesn't load with wifi, 3G, or LTE lmao 🙃 | @204324 @115714 We'd like to ask that you follow us in order for us to be able to respond to your DM. -BC"
"@115714 service is THE WORSE 😡😡😡😡😡😡😡 even ON WIFI!!! I mean TERRIBLE! I would rather pay the extra to go elsewhere! | @204325 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
@115911 Just tried to get on the 2 lines for $100 plan and found out I'm 4 days late. Any way I can get on it? I have an old plan for 2/100 | @204409 We continue to bring the best promos to our magenta family. Come on over to DM and we can check out all the options. *JeremyJ
"@115913 TMobile #ExcessiveHoldTimes… 30+ minutes on hold twice to resolve issue that was #TMobile’s fault… doesn’t make me want to stay… | @204410 @115913 Hi, Jeremy T-Force is here for you!!! Please meet me in DM to help <3 Thanks!!! *KaylaKnowles"
"@115714 sucks -63619/10 would not recommend | @204434 Can you tell us why you feel this way? Please send us a Direct Message, so that we can further assist you. -ES"
@115911 we need More service in Louisiana this ridiculous | @204499 We always want your service 💯! Send us a DM & we can take a look! *TarynS
@115911 @TMobileHelp @115913 how long after purchase do I have to get the warranty for my iPhone? | @204501 @115913 Let's take a look together. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams
"@115714 @sprintcare your webpage is about to have me switch my seven lines to @115725 | @204516 Hi there! We saw your tweet. We'd love to assist you. Please, what type of issues are you having? Send us a DM to further assist you. -GM."
"@116447 So another day goes by without @115714 coverage. @sprintcare C’mon, fix this. | @176886 Our crews continue to work tirelessly on network restoration efforts across the https://t.co/lsHplwHD9p @116447"
"@116447 So another day goes by without @115714 coverage. @sprintcare C’mon, fix this. | @176886 Please check https://t.co/tQAg9Xrq9I for the latest information regarding efforts to restore service in Puerto Rico. Team @116447"
"Trying to switch phone carriers, go to 3 different @115714 stores and call them to only get 4 different stories. Gonna check out @115911 | @204517 We don't want to loose you as a valuable Sprint customer!  Please send us a direct message and we will help you!"
@TMobileHelp hi there. I have a smallbiz plan for years. Hope so I take advantage of your Netflix announcement? | @204582 Send us a DM and let's see if we can add it to your account! :) https://t.co/NDZulBnDGq *PhungDao
@115714 you guys are A1 boo boo with the LTE | @204602 This is not the kind of feedback we would like to hear from our customers. Please send us a DM so we can further assist you. -LP
"@sprintcare I also have the interaction number from the phone call soooooo what are we doing? | @204603 Well good evening, I'm sorry that we had a representative hang up on you?!  That's not how we want to be perceived. -MB"
@TMobileHelp I never expected the conversation with you guys to be so amazing that I would go ahead and tweet about it 😍 | @201435 We love to help and exceeding those expectations! Send a DM if you ever need us again. :-) https://t.co/dPHUAru2pc *MikeVance
"So i have to cancel, wait for a refund and then try again. What's worse is the @115911 rep didn't seem fussed he was losing a new customer. | @204831 Woah, Stu. Give us a chance to restore your faith in us! 🙏 Send us a DM and we can take a look! #Let'sStayTogether *TarynS"
@115911 your app won’t load :( | @204832 Oh no... Let's turn that into a smile. Send us a DM and let us check out your app experience. *JeremyJ
"@115913 what’s the deal with not being able to do the Apple iPhone Upgrade Program online? | @204833 @115913 We'll check out all options to get you into a new iPhone, DM me ttps://goo.gl/7B6QEx *TaylorBest"
"Why aren't my texts sending when I'm in the middle of suburban Ohio @115911 | @204895 That's a good question Ben, send us a DM and we'll take a closer look so you can get back to texting! *KittyG"
@TMobileHelp Is there any problems with line link right now? | @204896 Send us a DM and we would love to go over the Line Link with you. :) https://t.co/D4NKjg57yo *SultanGardezy
ughh @115714 why do I keep getting all my texts at once and only have like 2 bars?  wtf Sprint 😒 | @204915 Thanks so much for reaching out to us. Could you elaborate on the issue? - CE
"@115714 ya service sucks frfr 😒 | @204974 This is not the impression we want our customer to have. Please, send us a DM with more details of this issue, so we can assist you. -DP https://t.co/rMApsV8PQY"
So that's why y'all never answer the damn phone @115714 @sprintcare https://t.co/AUQbVumLXX | @204975 Hey there! Is there any way I can assist you at this time? Please let me know I am here to help. -JJ
@115714  your service sucks. just sayin. | @204976 Can you tell us what makes you feel this way about sprint ? We would like to help. - AP
"@115913 We love TMobile but the DIGITS app is awful, slow and laggy. Please fix it/update it/optimize it. Thx. | @205017 @115913 Troubleshooting is my forte. DM me so I can assist: https://t.co/c6ROkAqiws *HollyAdams"
@sprintcare you guys have the most incompetent customer service reps omg ! I swear it makes me don't want to do business with sprint | @205033 Could you please give us a brief summary of your concerns so we can investigate and reach back to you. -EM
"Ugh something is wrong with my @118062 tix! @115911 you said changing my name wouldn't effect this? Never change your name people! | @205096 Hey Glorianne, what's going on? Send us a DM with the details so we can assist! *KittyG"
@TMobileHelp I was wondering how much it would be to jump to the v30? | @205097 Hey Nico! Send me a DM so we can get you the new V30! https://t.co/SX3pEjs26A *EdgarLopez
"@115911 Where'd we would rather send you defective phones @ 225/ea (now 3rd) vs upgrade to a decent one once.
#badcustomerservice | @205098 Let's keep chatting in DM, I'm sure we can find a solution. *JessicaBrenhaug"
I wish there was something nice I could say about my experience with @115714 please believe I'm escalating this up to Jaime Jones | @202989 Sorry for the trouble. We are here to help.
@TMobileHelp I sent you a dm | @205159 Awesome! I'll meet you there! https://t.co/Hxjy5gDEwA *PeteHarman
"I pre ordered mine, can I open a 5th line and then jus swap Sims https://t.co/rKbcPzrOTc | @205161 Let's provide you all the steps to get this awesome promotion, Austin! Send us a DM! *RickK"
@115913 SUPPER upset with the my account setup. I switched from Sprint and this process was supposed to be easy. | @205162 @115913 We want for the process to be easy and we can help! Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams
@115913 I have many years whit t mobile I want add a line for mi son but they say a can't because mi plan is to old. | @205163 @115913 We can help with that! Let's chat: https://t.co/c6ROkAqiws *HollyAdams
"@115911 I just got off the phone. And the service was horrible. Not only was my privacy info was let out. They didn't ask for a password. | @205164 That's not the type of experience we what you to have, Troy. Let's take a closer look at what happened. Send us a DM! *RickK"
"Hey, @125607 and @115911 the microphone on my #GalaxyNote8 not working. Others in forums experience same, how do I fix it? | @205223 Let's take a closer look! Send us a DM and we can troubleshoot with you to get this resolved asap :) *KittyG"
@TMobileHelp when will my Nexus 6P be able to get Android O? It's been out for weeks on other carriers. What's the delay on T-Mobile? | @205226 Hi Peter! I would be more than happy to look into it for you! Shoot us a DM! https://t.co/znHA9pL0mM *BrendanLee
@TMobileHelp I have a galaxy J7 prime. Would I ever get Android 7.1 or Android 8? | @205367 That's a sweet phone! Let's chat about it in the DMs. https://t.co/sBIVWmm6X2 *EddieGough
@TMobileHelp I sent DM about a problem...still waiting for someone to answer | @205369 Hey there DeAnn! I see your DM and am on it! I'll meet you there! :) *VanessaChavez
Yo for some reason txting isnt working onnmy phone rn even tho I have wifi! Help @115911 | @205430 Let's take a look to see what's happening with your text. Send us a DM! *RickK
@TMobileHelp hi good evening i need help with my phone | @205483 We'd love to help and make sure your phone is working in tip top shape! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb
"@115911 @115858 @115913 we’ve been through this before... iPhone battery issues after software update. Stop forcing us to upgrade! | @205484 @115913 We want your phone to run at its best. DM me, and I'll help troubleshoot: https://t.co/c6ROkAqiws *HollyAdams"
@115725 @115911  i would do anything to get my friends and family out of our contract with @115714 | @205485 Hey James! We want you to stay in the Sprint family. What type of inconveniences are you experiencing at the moment? Let us know. - DB
Hey @115911 Went to use my $2 for Dunkin Donuts coffee from #TMobileTuesdays and it said it had already been redeemed! Wtf? I didn’t use it | @144337 Oh no Tammy! We want to make sure you get those donuts! Send us a DM so we can get this straightened out! *KittyG
What this @115911 I cancelled my services last month I am not paying this https://t.co/DZEMcAWig5 | @205530 When the amount is in brackets that indicates a credit balance. Send us a DM and we can confirm that for you. *JPL
@TMobileHelp any deals realized for iphone x yet??? | @205755 Henry! Send me a DM 📨📨📨 and I can check 4 u!  https://t.co/mn6KTF2tgi *RayNg
@TMobileHelp =the 2nd worst thing in a long list of terrible things @115911 provides. Y so many CSRs cycling on chat 4 hours? #FAIL 1st=S7 | @204502 @115911 Thank you for sticking with us! I know we can make this right for you! *JessicaBrenhaug
"Idk if it’s the iPhone 7 Plus or iOS 11. But my phone been FUCKING up. Freezing, glitching, zoomed in screen. Like... tf @115911 🤷🏾‍♀️ | @205757 Let's get to the bottom of this Malika! Send us a DM and we can run through some ts steps with you :) *KittyG"
If I switch to @ATT from @115714 they'll pay up to $650 for me to come. I'll come out my pockets about $200🤔I think it's worth it | @183658 We truly don't want you to leave the Sprint family! What seems to be the issue? Let us know. - DB
"@115911 @TMobileHelp hi, i just bought 2nd iphone overseas after 2 weeks i found it locked to tmob us, can i ask to factory unlock it? | @205956 Hey there! Shoot me a DM & I can answer any questions you have! 😊 https://t.co/c09vKrd5yq *AshaBegum"
Funny how being a customer for years means absolutely nothing to @793-Mobile @TMobileHelp I’m absolutely appalled by their customer service.. | @205957 This is the total opposite of what I want to hear! :( Send me a DM. Let's talk! https://t.co/HbdADi3eov *HumeiraPatel
"@115913  got new tab & now I have a really and 6 days after something telling going at dial-up speed do you get that douche!go in piblic | @127255 @115913 We're here to help, Dawn! Can you please send us a DM so we can look into this for you? Thank you. *AshHebron"
"@TMobileHelp Signal @ home upgraded to Band 12. Now my signal strength is better but data speed has cratered. Is that usual? Tucson, AZ | @205984 I 👀👀 your DM and I'll meet you back there!  https://t.co/mn6KTF2tgi *RayNg"
"@115911  I pay my bill although you do not like negative reviews my service had better be restored.. got it! Now!! | @127255 Dawn, could you please DM us so I can help you out with your account? Thank you! *AshHebron"
"@TMobileHelp i need a customer support that isnt from india, where can i call for USA support??? Please provide me with a number | @206036 Hey there! Hit me up in a DM and I can certainly provide you with all the information you will need! 👌 #MagentaFamily *FreyaH"
"@115911  Runaway Runaway! T-Mobile will screw you! Run away run away! This service sucks and they lie!!!!! | @127255 Dawn, we are here to help find a solution to your issue! Please send us a DM (https://t.co/X4XNimg4Jh). Thank you! *AshHebron"
@TMobileHelp what’s this iphone 4 life deal you all have going | @206037 Hey! You got questions? I got answers! 😊 Shoot me a DM! https://t.co/c09vKrd5yq *AshaBegum
@TMobileHelp I want to switch to Tmobile and keep my number. I'm in a family plan what do I need? | @206090 Awesome choice my friend! 😎 Shoot me a DM and I'll get you some details. 👌 #MagentaFam https://t.co/soWScqBSGm *JohnAnderson
Hi @115911 can I get a contract buyout? This phone is so horrible it can't make me enough money to pay the bill. https://t.co/YpvRhpfJR1 | @206153 Hi Jamal! We want you to have a device you love! Send us a DM and we can take a look at your options! *TarynS
"@sprintcare convinced me to upgrade to iPhone8 shipping has been 'pending' for days. I'll prob not get my new phone until iPhone10 comes out | @206349 We will fill every order, and we won't leave you out! We will email you as soon as your phone is ready to go. -FG"
@115714 Can I speak to someone in corporate please ? | @206350 Hi! We definitely want to work with you on this. Could you please let us know: Why would like to be contacted exactly? -FG
"@115911  you guys are crooks, dishonest criminals | @206484 Hey there. What's got you saying this? DM us some more info! *MelindaR"
"@115911 is the worst Carrier out there if you were damaged by the hurricane that happen in Houston they won’t care about you , to get my phones re-active I have to pay 1,687$ in 1 week or my account is going to be passed on to a third-party wow life’s good | @206485 Hey there, Hamdan. We would love to talk to you more about this! DM us! *MelindaR"
"@115911 @115913 T-Mobile offered ""free"" Netflix to their customers neglect to tell us that bc we took the Netflix we can no longer purchase Google play anything anymore.. I guess that was in the fine print? #unhappycustomer | @206493 @115913 I want you to enjoy your Netflix and Google services. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@115911 I’m disgusted with the dishonest representatives and terrible service you have provided. | @206494 Let's turn that disgust into delight, Amy! Send me a DM about what's up! T-Force is here for you! https://t.co/dPHUAru2pc *MikeVance"
Incredibly POOR SERVICE by Catelyn (I think was her name) at Bellevue @TMobileHelp @115911 | @206495 Thanks for reaching out! I’m happy to make sure you are taken care of! Shoot me a DM so we can get this cleared up for you! :) https://t.co/3hyhCiTfQi
My @115911 speed in #downtown #SanJose. #FirstWorldProblems https://t.co/86apk8FVHJ | @158887 Hey there! Let's check this out! Hit me up in DM! https://t.co/Hxjy5gDEwA *PeteHarman
"I used to think @115911 was decent just bad reception Indoors.  This week they've proved me the fool.  Luckily upload speed is enough to post this. #hoping @18394 #burbank https://t.co/LmyjdCvbrt | @206496 Aw, let's make sure we restore your faith in us, Bri. Send us a DM and we can take a look. *TarynS"
"@115911 WHY have you turned my service off with no warning? I paid on my bill, got no notice, I'm on call for my job right now!  NO SERVICE | @206793 This is certainly not what we want! DM for more help! https://t.co/JP7aKumWOa *AlexGreen"
"What if @115714's website only worked as well as their customer service reps? Oh, wait... | @206880 Hi there! What issues are you having? -RL"
"Hey @115714 how about training your call center employees to quit being so pushy. Thought about switching to you, but I'll just keep @ATT | @206881 Is there something we can assist you with today?"
"Hey @115714 how about training your call center employees to quit being so pushy. Thought about switching to you, but I'll just keep @ATT | @206881 Hello, we apologize for the inconvenience of our customer service and would love to have as a customer."
Hey @115714 your data service is down right HORRIBLE!  I’m twiddling my thumbs... | @206883 Hey there! This is not the experience we want you to have. Please elaborate on the Data issues you're having. -RL
"So @115714 makes me change my password. Been locked out for 2 months & they can’t figure out how to get me logged in. Total Dumbasses | @206889 Hi there! Sounds like something we'd have to look into. Please send us a Direct Message, so that we can further assist you. -AA"
"@115714 You suck...Send me my VR. Headset and Controller for my Galaxy 8+... | @206891 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -CE"
"I have 3 LTE bars and I still can’t watch an Instagram story. @115714 has the worst service in the country | @206893 Please follow us, so that we can DM and further assist you. -CB"
"@115911 It's my first #tmobiletuesday & of course I clicked the hat w/out knowing I needed to be at the store. Any way I can still get one? | @206895 Ah, shoot. Didn't want you to miss out, Drew. Send us a DM and let's make sure to check if you can #GetThanked! *KeithM"
"@115911 @TMobileHelp 
Can y’all tell me the status of my Apple Watch? I was charged for it but I don’t even have it yet. | @206896 I would love to check and ensure you get that epic ice on your wrist ASAP! DM me: https://t.co/tdwt367vMq 🍎⌚📦😍 *NevinBruce"
"@115913 account fraud still on my credit report | @206916 @115913 We're here for you and truly want to help, Brad. We'll be meeting you back in DM ASAP. *DanKing"
I need @115714 to get it together 😩😩😩 | @206958 Hey there! What seems to be the issue? -MM
"@TMobileHelp, still on the line trying to determine why my #Digits line was canceled.  Told because I was in the beta group.  Help! https://t.co/YFZqcnnPaN | @206962 Good morning, Scott! I hope you're having a fabulous Friday! Thank you kindly for taking the time out of your bus... https://t.co/N5OCTukiVW"
"@TMobileHelp really bad signal and no lte. You might want to look into it | @134036 Hi Jahziel, I understand how important it is to have service. Send me a DM and I will definitely look into it. *FaisselD"
"Aqui esperando que o atendimento no twitter da @115911 seja tão bom quanto o da @8347. | @207010 Hey Ann! Thanks for hitting us up on T-Force! 

Please DM me for some #AwesomeAssistance : ) *TaahirM"
"@TMobileHelp Is there a difference between the prepaid and postpaid sim cards? If no, can I use a prepaid sim card on a postpaid account? | @207011 Hey Hans, hit me up with a DM and I'll let you in on the deets! 👈 😎 https://t.co/JndQXzqo6y *UsmanArif"
"@115714 I have been trying to upgrade online for 4 days.  I get an error and am told to ""chat"".  No luck there. Whats the problem?! | @207019 Please send us a Direct Message, so that we can further assist you. -GS"
"Oh good, I pay my bill and now my mobile data’s dog shit. Killin’ the game there, @115714 | @207020 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS"
"Oh good, I pay my bill and now my mobile data’s dog shit. Killin’ the game there, @115714 | @207020 Oh no! Let me look into this for you. -DS"
@115714 has the WORST customer service ever !! | @207022 So sorry to hear that you had a bad experience. What's going on? YP
Like my @115714 app just isnt working... just stopped. 2 months after I signed up for autopay 🤔 | @207072 Hey there thank you for reaching out to us. Please send us a DM so that we can assist. - AM
"I'm starting to think @115714 and @115817 want my problems fareal. My fracker said my phone should be here Monday now it's saying Tuesday.😡 | @207073 Please send us a Direct Message, so that we can further assist you. -GS"
"You guys told me international data was free in Japan and now you send me a text saying I incurred some fees. Explain @sprintcare | @207075 Hi there, I'd like to look into this for you. Please send us a Direct Message, so that we can further assist you. -CW"
@115714 Since June and my daughter-in-law has not been able to resolve an issue with you. Has gone in several times and nothing. Costing 💰 | @207076 We don't want you to have problems. What's the issue? -  CF
"@115714 i got a new debit card and forgot to add it to my autopay will that effect the next auto payment ? | @207081 Hi there, Please send us a Direct Message, so that we can further assist you. -CW"
Customer service really put me on hold and then hung up on me 😠 @115714 | @207082 That's terrible! Can you please send me a Direct message elaborating more on your issue? I'm here to help. -DS
"Customer service really put me on hold and then hung up on me 😠 @115714 | @207082 @115714 I hate to hear you had that issue at the store, we can't see the link.  Please follow us then dm us if we can help you."
@115714 please stop blocking what I try to read with stupid spin game crap. Thanx | @207133 Hi there! Are you experiencing this pop-up while using a specific app or mobile browser? -NL
@115714 you suck.     It took me ten minutes to send this tweet. | @207134 This is not the type of response we'd like to hear. What seems to be the issue? Allow us to assist. - LS
"Recently switched to @115911 and I frequently get a bad connection and have to redial.  Anyone else have this happen? | @207136 Whoa, Ryan! Staying connected is super important to me so we've got to get this right! DM us so we can check this out for you! *WhitneyJ"
"@sprintcare is the chat function working? | @207137 Hi there! Have questions? Ask away! Please send us a Direct Message, so that we can further assist you. -SJ"
"Once again my service is NOT WORKING! Let me guess y’all updating y’all towers  again @sprintcare | @207138 Let's check on that service for you. Please send us a DM, so that we can further assist you. - MJ"
.@TMobileHelp why do I keep getting a text everyday informing me that the 4g LTE cellspot has completed setup? 😳 | @207198 He we're here for you! Shoot me a DM Let's talk https://t.co/BMDMqsRi3P *DebKlajbor
"@sprintcare second time this past week I’ve been without service for longer than an hour

Philadelphia PA 19111 | @160396 We have sent you a DM!"
@116447 if I go into 1 of ur shitstores for a 3rd time 2 have my iPhone taken off your netwrk.I'm puttin 1/8in drill bits in ur nuts. | @207325 We regret that you feel this way. DM us your phone number so that Team @116447 may research your concerns.
@115714 SUCKS! Looking for a new carrier this evening!!! | @207413 We value you as a Loyal Sprint customer and would hate to see you leave. What issues are you having? -RL
@115911 Someone has used my email address for their billing. Can someone please DM me to resolve this? I am not a T-Mobile customer. | @207454 Hi Holly. Please DM us here regarding this matter. *KaeW
"S/O to Nadia from @115714 for lowering my bill 👍🏽 | @207463 Thank you for reaching out to us. How can we assist you? Please send us a Direct Message, so that we can further assist you. -KJ"
@TMobileHelp What is The Corporate phone number and/or contact information please?! | @163632 Let's get you in the right place with a resolution! Send me a DM here --> https://t.co/yZ5k0mtFsX *SonjaKett
@sprintcare @115714 just took my partial device payment and converted it into a service credit 😡. @115911 help me out! | @207696 Are you looking to change carriers? If so send us a DM and we'll assist you with that. *KaeW
"@TMobileHelp wish I could join the iphone upgrade program but my screen is a bit cracked on my 6S :( | @207697 Cracked screens are so heartbreaking, Jamal :( Meet us in DM: https://t.co/AsNixOq0xa to go over your options! *SekiaSmith"
No pre-orders for the LG V30? Will they be in stores on Friday? https://t.co/MJoCjd5ih8 | @183424 The Launch date for this device is 10/13/17! Team @116447
"@115714 ..Why if you select current customer you can not reach a customer service rep...REALLY POOR CUSTOMER SERVICE! | @207879 Hey thanks for reaching out, how can we assist you today? We are here to help. - KR"
"I tried to tweet this on saturday but it never worked because guess what.... sprint sucks major ass https://t.co/rGVsTIZfbZ | @208079 Let's check on that service for you. What's your nearest cross streets & ZIP code? Send us a DM, so that we can further assist you. - MJ"
"@115714 BEWARE you have got to go over your bill with a fine tooth comb every month with this company because they will add bogus charges. | @207879 Lets help! Please send us a Direct Message, so that we can further assist you. - KR"
"Till this day @115714 the only service not to open its network in P.R. to everyone like others. I been a client since 1998 but not anylonger https://t.co/DkhGJsNRCp | @208080 We do apologize that you feel this way, we have service and some areas and we are working on the others. -JM"
@TMobileHelp my account has been screwed up beyond belief by incompetent customer service reps and supervisors | @208196 We've got your back and want to help. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing
@115714 is chock full of liars. Here’s them saying they’ll be in touch within 48 hours. Nothing yet. #FRAUD #sprintsucks https://t.co/cQ01UDiZVS | @208202 We will DM you for more information.
Pulling up on @115714 | @208203 Thank you for responding. Please send us a DM elaborating on the issue. Sprint Cares. -  CF
Thanks to @115714 my snap streak ruined because my snaps didn't send because of the service. This is just too much to handle. | @208274 Let's check on that services for you. Please DM us to assist. - EG https://t.co/rMApsV8PQY
@115911 your service is complete garbage in Downtown Houston today. I'm sending this tweet in the 5 seconds I'll have service. | @208363 Let's figure out what may be causing this in your area. Send us a DM for assistance. *JasmineS
"Y the FUCK u lying???? https://t.co/mrvfHM4PU4 | @208364 I'm true to my word, and I see your response. I'll send you another DM in a moment. https://t.co/jYNFEXxh3c *CarmenSipes"
Looks like the @117613 are soon to have a problem on their hands.  Rep @115911 says IPhone7 will be outdated at @2816 https://t.co/XIs2JE7Yup | @197867 An iPhone 7 is awesome and certainly should be fully functional! *KirstenHartford
@115714 in #petaluma and we have no cell service due to #TubbsFire in #SonomaCounty | @208382 That's not good! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
Just signed up w/ @115714 #sprint & I gotta say... dis shit ass 👎🏽👎🏽👎🏽 I'm bouta switch ... | @208384 Why not send us a Direct Message so we can further assist you with your concerns or issues you may have. -AH
"Just signed up w/ @115714 #sprint & I gotta say... dis shit ass 👎🏽👎🏽👎🏽 I'm bouta switch ... | @208384 Hey MoneyWay, your post is concerning to us and  we would hate to lose you as one of our customers. -AH"
"@TMobileHelp phone service was down all morning in upstate NY. Any ideas why? It's still going in and out. | @208468 Oh no!  Let's check it out!
Can you please shoot me a DM? https://t.co/pPPWxmt76F *JohnKuhn"
@sprintcare fix your data problems ! | @208483 We don't want you to have problems. Let’s get it fixed. Please send us a Direct Message. -  CF
@115913 hey can you dm me or something I have a couple important questions | @208672 @115913 We'd be happy to help out. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
I hate when I’m on a important phone call and the call just drop 😑😤 @115714 | @208684 Sounds like something we need to take a look. Please DM us to assist. - EG https://t.co/rMApsV8PQY
@sprintcare ....I ambeyond frustrated at this point. The unreliability of your network is becoming the norm and not the exception | @208685 @208685  - There is nothing wrong with the towers in your location. I sent you a PM -LG
@115714 wondering if there is a particular reason first 3 months of phone history don't have the direct pdf download button? | @208815 Thanks for reaching out to us. Please send us a DM with more details about what is happening so that we can further assist you. - RR
"@115714 @sprintcare Upsetting to see its been 24 hrs & no response! #sprintBillingIssues #sprint #badcustomerservice #7yearCustomer https://t.co/GDD3nXygLc | @208816 We would be happy to assist you, Manny! Feel free to send us a DM and we can chat about your options! *BrookeK"
@115913 no data on 1 of my lines snce lst night.. ur reps transferred me 4 times.. no resolution .. #TmobileOne sucks.. | @208917 @115913 Having data working is a must. Send a DM our way and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing
Just found out you can video chat with Androids but only one carrier doesn't do it. That carrier is @115714 . Guess who has Sprint. 🤦🏽‍♀️😭💔 | @208935 That's not cool! Let's help! You're unable to video chat from WhatsApp? Or are you unable to use Talk and Surf at the same time? - MJ
"@115911 Where is the Nexus 6P Oreo update? All who sideload the update are reporting it's all ok.  So, please push this to us! | @209021 You can stay posted on software updates here: https://t.co/Rr9gquqLgQ *JasmineS"
"@115913 how about throwin in a @138021 gear vr since I keep getting the run around about my #Note8 that you picked me to win. 😐😩😢 https://t.co/aOGBU6b6sB | @130052 @115913 We're here for you, Crystal. Send us a DM anytime regarding your prize. https://t.co/lH0SH5fy2m *MikeRice"
For wanting to stay w/@115911 I have a req deposit 4 ug.Backstory switch'd from family plan to get an individual plan<all devices paid off | @209022 Click my pic and shoot me a message! https://t.co/4tHjtOQM3E *LaurenChan
"For wanting to stay w/@115911 I have a req deposit 4 ug.Backstory switch'd from family plan to get an individual plan<all devices paid off | @209022 That's a big concern, and I would be happy to investigate this further with you! Send me a DM :) *LaurenChan"
Dude got a free iPhone by tattooing T on his arm.. 😯 that's awesome! https://t.co/04at3HAQzo | @209023 All for the Love of #TeamMagenta!  I LoVE IT!! *KimWilliams
Really hating @115911 customer service and service! They make mistakes and then expect their customers to fix them! | @209024 We strive to ensure that we can assist and fix any mishaps. What's going on Sadvage? *JasmineS
@TMobileHelp I am switching from AT&T to T-Mobile. No service for over 40 min. I've turned my phone off 3 times. No one responding by email. | @209025 Your service is our priority! I can help you. Please send me a DM: https://t.co/4lHu3HURzy *TylerRoquemore
"And no, I won’t DM you about it. All you can do is apologize. Apologies don’t pay bills, @115911. I think you know that. | @209026 Hey I'll meet you in the DM!  https://t.co/BMDMqsRi3P *DebKlajbor"
Can’t wait to drop @115714 soon... service is just awful | @209041 We would hate to lose you as a customer. What seems to be the issue? -SW
"@115913 was called last Friday and told problem was fixed. Hmmm, guess what, NOT!!! Don't try to reassure me with false calls. | @209134 @115913 We want to make sure you're taken care of, Eric. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
If you're thinking about joining @115911 don't do it...they're full of games | @209135 It was all love a few months ago! What happened?!? Send us a PM so we can get back in your good graces! *ElleA
"If you ever used @115911, check your accounts. They charged me for months after I canceled my account and refuse to return the money. | @209136 Melissa, we're sad to hear you've left but the team is always here to assist. DM us and let's see why you're still being charged. *JamieK"
"Lol bruh I fucking hate @115911 | @209137 That's harsh, man. What happened to make you feel like that? DM us, I'm sure we can help turn it around. *JoanO"
"I'm thinking @115911 corporate policy & support script requires their Twitter team to respond to any & all brand mentions on Twitter. | @177577 Nope, not necessarily! But if you have any more questions feel free to DM us! Otherwise, have a great day. *SekiaSmith"
"Now I have to go down and talk to them AGAIN.  @115714 customer service is HORRENDOUS.  Might have to fight it in court. | @209147 So sorry to hear that. Please send us a Direct Message, so that we can further assist you. - MJ"
@sprintcare 💕A big THANK U to the different Support Reps who helped me yesterday solve an issue I faced w-Sprint’s Billing & Payments Dept💗 | @206858 Your so welcome Susan!! Glad our Agents were able to resolve your issue. Have a great rest of your day!! -AF
"@115911 @TMobileHelp Just go through my twitter DM logs, pay attention to the dates, and tell me if you'd be satisfied as a customer? | @209267 This is not the experience we want, please send me a DM https://t.co/9IUH5Nit1g and I will save the day. *AmberSellers"
@115911 I was told my new replacement phone would be here Saturday. It's now Monday and no phone... not happy with yall 8+ years with yall | @209268 Ruben let's take a look into your shipping order. Send us a DM for assistance. *JasmineS
"I literally hate @115714 ! They service suck! | @209284 Wow! What has prompted those words? What kind of issues are you experiencing? Is it related to voice, text or data services? -IB"
"@115911 have been experiencing problems all day. Customer service not fixing it. No calls, texts or service. Please help | @209402 Hey Dan, let's check that out. DM us, we're here to help. *JoanO"
@TMobileHelp how do I remove voicemail to text???? | @209403 Send me a DM https://t.co/9IUH5Nit1g and I can assist with account changes. Thanks! *AmberSellers
"@115714 service is the worst between always being in 3g nothing ever loads... let me out please... it’s miserable | @207902 Your post concerns us deeply. Please send us a Direct Message, so that we can further assist you. -ES"
@115714 is the fucking worst phone company ever. | @209532 Hey! This isn't the perception we want you to have of our company. Can you please tell us what's going on? -NL
"@115714 you guys couldn't fix my connection speed, it's time for me to switch, I've been dealing with this pain far too long lol | @204602 I am sorry you are having this issue I will be happy to assist you with resolution. -FR"
"fuck @115714 lowkey 🤦🏻‍♀️ | @209533 Hey! Do you need any assistance? If so, please DM us to assist. - EG https://t.co/rMApsV8PQY"
Sprint need to do something about this terrible ass service. @115714 | @209534 We'd like to take a look. Please DM us to further assist. - EG https://t.co/rMApsV8PQY
@115714 @116447 Now I'm being told that was a mistake. Now I'm stuck paying for 2 iPad because you guys lied. Fix this now. https://t.co/AXV2hiff7o | @209535 Thanks for reaching out. We will DM you for more information. Team @116447 https://t.co/d6CpXdO4kR
"@115714 I have an unlimited freedom plan with 2 lines. Does this mean I can take advantage of the Hulu promotion on both these lines? | @209589 We would be delighted to assist you with this matter! Please send us a DM, so that we can provide you with the corresponding information. -GP. https://t.co/rMApsV8PQY"
"@sprintcare Sprint doesn't offer FRAUD REPORTS 24/7
Why not? | @209590 Hi there! We'd glad to assist you. Please send us a Direct Message, so that we can further assist you. -MM."
"@115911 Why does the new Tuesday app alert me in sleeping hours on *Monday* and then pop an error when I try to turn off notifications? | @209683 Hmmm this is a conundrum, Casey. DM us and let's see what's going on. *JamieK"
@sprintcare has piss poor service im ready to switch carriers cause they got me fucked up | @209693 Please send us a DM so we can assist you better. -JT
@sprintcare I have an urgent question | @209695 Good afternoon. Thanks for reaching out to us. How may we be of assistance? - WR
"@115714 my issues and in the end I had to call as if I was new customer. 

Sprint, we were cool, once, now...not so much. | @209696 Please send us a Direct Message, so that we can further assist you. - JM"
"@115714 has the worst customer service! 😤 | @209698 Oh no, what seems to be the issue? We hate to hear you had a bad experience. -SW"
The biggest inconvenience is to go into @115714 to use the bill pay kiosk since theres a wait for a representative and ITS ALWAYS BROKEN. | @209699 We appreciate your feedback and will forward this to the appropriate department.
"@115714 is the worst service EVER! I can't deal I'm going back to Verizon | @209700 This is not the kind of feedback we like to get. Please send us a Direct Message, so that we can further assist you. -TR"
"@115911 @115858 I’m sick of y’all bs https://t.co/55zuJP9LkA | @209843 Let's see what's going on there, Charley. DM us, we want you to be able to use all of your phone's features. *JoanO"
I just found the Email address contact and Telephone number for the @sprintcare CEO on  https://t.co/tx7vZoMC5D via @209850 @116447 | @209535 Your assigned analyst will contact you in order to speak of your concerns in detail. -Team @116447
"(2/2) New card also fails. Get online with @115714. Having them send me a new card. Third time is the charm. This shouldn't be so hard! | @209852 Thank you so much for reaching out to us, we do apologize for this inconvenience. Was your issue resolve? -JM"
"@115714 lying to customers about a security breach??? | @209853 Thank you so much for reaching out to us, how we an help you? -JM"
@115714 “LTE” https://t.co/fFy6fKbvxo | @209854 Glad to have you on board today. Let me know what questions you have. - AM
@115911 why do uu not have pp who speak English @ ur call centers?  Literally have to argue w someone to transfer me I CANT undrstand them! | @210063 I'm sure you will be able to understand us here. Send us a DM and let us know what we can assist you with here. *KaeW
Hey @115911 or @TMobileHelp is there a scheduled outage in the Arcata/Eureka Area in Northern California? Why is there no service? | @210064 Yikes! I live on my device so I know I need to check this out for you! DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin
Beste @TMobileHelp waarom heb ik al een week geen tv en sta ik minstens 20 minuten in de wacht bij jullie helpdesk... dit geeft de tv aan. https://t.co/EPrDONyhZJ | @210068 Send a DM our way and we can do all we can to help out! *JenniferRogers
@115911 now y'all got this mexican lady who can't speak proper english either my God I'm done with y'all wait till I pay my suit of I'm gon | @210069 We're more than happy to assist you here. *KaeW
"@115911 we seriously need assistance from capable personnel in PR😫 | @210124 Hey, Randy. What can we help you with? DM us, we're here for you. *JoanO"
"iPhone8 on the @115714 network, throw it in the trash. Just a paper weight. | @210132 Hi, my name is Kimmesha and I am a Resolution Supervisor who has taken the initiative in looking into your issue. 1/2 - Resolution Sup KG https://t.co/rMApsV8PQY"
"iPhone8 on the @115714 network, throw it in the trash. Just a paper weight. | @210132 Are you still having service issues? Send us a Direct Message, I am here to help. 2/2 - Resolution Sup KG https://t.co/rMApsV8PQY"
"iPhone8 on the @115714 network, throw it in the trash. Just a paper weight. | @210132 Hey! Your matter was brought to my attention and I would like to help.Plz send a DM so that you can be better assisted. Resolution SUP --KR https://t.co/rMApsV8PQY"
"iPhone8 on the @115714 network, throw it in the trash. Just a paper weight. | @210132 You would have reached out to us earlier on today Please DM us for further assistance. I eagerly await your response. - Resolution SUP NN"
"iPhone8 on the @115714 network, throw it in the trash. Just a paper weight. | @210132 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
"I don't encourage anybody to ever ever ever consider @115714 as their service provider. Ever. | @210167 Hey, this type of feedback is very concerning to us. Shoot me a DM so that we can look into this. We are here to help. -IB"
"@115714 how does a telecoms company suffer a security breach and cover it up? asking for a friend | @209853 Thank you so much for your reply, what security breach are you referring? -JM"
"@sprintcare @AppleSupport whenever I go through a 1x roaming area, I can never seem to get service back until I restart my phone 🤦🏼‍♂️ | @210319 Hello there! Are you currently experiencing service issues? Please let us know. We're always here eager to assist. - KP"
@115911 amazing coverage in Pleasanton CA.  Thanks. Dropped calls and no coverage is normal around here if u use #tmobile https://t.co/QD9YrfVX0k | @210347 Oh no! Send us a DM so we can make sure you're able to stay connected with your loved ones! *ChanneyT
"Hi @115913 , why T-Mobile has the shittiest  connection ever in Brandon, FL ?

Respectfully, 

- A very unsatisfied T-Mobile Client | @210373 @115913 We're all about making sure you're getting the best service possible. Please DM us the address there: https://t.co/cuEwtd2epS *DanKing"
Can one of my good friends @sprintcare  or Executive team working w/ @116447 reach out to me?  Have a few issues unresolved. :) Thx! | @210403 @116447 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily.
"Can one of my good friends @sprintcare  or Executive team working w/ @116447 reach out to me?  Have a few issues unresolved. :) Thx! | @210403 @116447 Ok, I will send an email to Corporate Escalation with this information for resolution. Team @116447"
"@115911 also, accessing https://t.co/3BnAw1VB99 directly will not load... | @210473 We're happy to assist you from here, Guillermo. Please DM us. We're happy to help you. *GiselleM"
@115911  mytmobile link send me to metropcs.  Whats wrong? | @210474 Hmmm DM us and let's see why you're being referred to there instead. *JamieK
@115911 I did not receive my auto pay discount why? | @210476 Let's find out together Larry. Send us a DM and we'll see what's going on. *KaeW
"Just switched to @att from @115911 due to Tmobile and their LIES THEY ALWAYS TELL!!! | @210477 Woah, we don't like lies. What happened to make you feel like this? DM us, I'm sure we can help. *JoanO"
.@117543 why is @115911 access so poor in #Missoula? #mthightechjobs #mttechsummit #connectivity | @210602 @117543 Reliable service where you need it is huge. Please DM us what exactly you're seeing and where so we can check this out and help. *DanKing
"@115911 can't even get on my T-Mobile part of your site...sends me to a broken metro pcs site... | @210603 Hmmm, that's interesting, Chris. DM us, we'd like to take a look at what's going on there. *JoanO"
@TMobileHelp what is this about? https://t.co/0c2uWnHMxt | @210604 That is really strange! Can you please DM me via this link https://t.co/A2kWVVGFXO *JonathanMacInnes
why when i go to my t mobile it brings me to a @126302 error page?? @115911 @TMobileHelp | @210605 That is really strange! Can you please DM me via this link https://t.co/A2kWVVGFXO *JonathanMacInnes
@115911 what's up with your website | @210606 We're happy to help you out. What's going on? DM us. *GiselleM
@115911 forces system updates & locks your phone when you switch to another provider. Then apologizes for your 48hr lack of phone service! | @210607 Oh no! Is everything corrected for you or do you still need assistance with this Deychelle? *JasmineS
So basically I pre-ordered last week for nothing? 🤔 It'll be in stores by then @115911 @TMobileHelp @117540 @115913 #v30 https://t.co/99HAc3ibbc | @115918 @115913 We want to make sure your order is good to go. DM us: https://t.co/cuEwtd2epS *DanKing
Once again @115911 has caused nothing but problems | @210608 What's going on to make you say this? The team is always here for you. DM us and let's talk. *JamieK
@115911 @TMobileHelp The account login portion of your website is redirecting to a MetroPCS 404 page. That's not great. | @210733 That doesn't sound right! Please follow this link here:https://t.co/rAosiBSeqZ to DM me. Thanks! *PaulPerkins
Seriously @115911 is ridiculous!pymt arrangement charging a fee from $5-8.00 now!!!never in 15yrs. with them have I had that problem. | @210734 Hey there! We always want to b sure you have options when it comes to your bill. DM us and we'll get you the details! *MelJ
Hey @115911 @TMobileHelp do I have any tablet offers available for me ? | @210735 I'd love to get you the best #MagentaDeal on a tablet. :D Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"1: @115911 text to email doesn't thread
2: iMessage on mac doesn't have bulk delete
3: About 500 alert threads to hand delete
4: ಠ_ಠ | @210736 Let's verify that text to email concerns so we can get things going to your convenience. Send us a DM. *KeithM"
"That’s concerning… MyT-Mobile is redirecting me to a MetroPCS page. Thoughts, @115911? | @210737 Uh oh, Kody! Please send us a DM and we can take a closer look at this for you! *BrookeK"
"Ok @115911 Why can not I access my account on your website? Keep sending me to another company instead to open my account | @210738 Hey Jorge, lets get this resolved for you. Send us a DM! *MelJ"
"@115911 trying to login to my tmobile on browser... being redirected to metropcs...? Lol? 🤦🏻‍♂️ | @125328 Thanks for reaching out about this, Ray! Can you DM us here so we can help you out? Thanks! *BlakeT"
"@TMobileHelp hmmm, it seems that your website is having some issues? I keep getting redirected to a @126302 404 page when I try to go acct | @210739 Oh wow, I  would like to talk further about this! Can you please DM me via this link https://t.co/A2kWVVGFXO. *JonathanMacInnes"
"When @115911 site loses its mind. @115913 https://t.co/2WGEueWKlQ | @210740 @115913 Hey there, Chad. Let's check this out. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115911 your website hacked? clicking anything on the page takes me to metroPCS and https://t.co/JIgC8Ql6k2 never loads.... | @210742 Hmmm, let us take a look, Alex. DM us, we're here to help. *JoanO"
"Hey, @115911, your coverage in South Lake Union in Seattle is pretty pathetic.  Please fix it; don’t make me switch just for Pokèmon. | @210743 Your experience is very important to us. Please DM us. We're happy to assist you. *GiselleM"
"How come  Metro PCS ads are in my T-Mobile App? @115911 @115913 https://t.co/AIO3zxYH2c | @210744 @115913 Hey there, Al. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
"So I’m trying to log into my @115911 account and the link keeps re directing me to Metro pcs site 🤔 | @210745 Hmmm, let's check that out, Mimi. DM us, we're here to help. *JoanO"
@TMobileHelp @115913 please fix your mytmobile site. All links are going to broken metro pcs pages. | @210746 @115913 We've got you. Please send a DM our way so we can check this out with you: https://t.co/cuEwtd2epS *DanKing
"@115911 @115913 ummmmm can you fix your #homepage login link pls! Got that #404 feeling to @126302 #Parallel_Universe https://t.co/uERpm4wYMU | @210747 @115913 We want to check this out with you and help, Andrew. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@115913 website down :( can't access bill - keep getting https://t.co/7g40pj7kfB | @210874 @115913 Thanks for reaching out. Please DM us so we can check this out and help: https://t.co/cuEwtd2epS *DanKing
"Um, @115911 , why is your website redirecting to a MetroPCS page when I try to login and see my plan and billing details right now? @TMobileHelp https://t.co/26DKsqrHCw | @210875 Hey Laura! We're aware of the issue and our support teams are actively engaged to get this fixed! Stay tuned. *ReillyLeritz"
@TMobileHelp WHY is it EVERY time I try to access my account I'm rerouted to metro pcs?? Wtf T-Mobile!?!? That's happened for 3 days now.... | @210876 Oh my goodness! My name is Rose! :) DM me so we can get to the bottom of this! :) https://t.co/LNUbmWfmEy *RoseAdams
@115913 bought an IPhone 7  like a month before the IPhone 8 came out what can I do to get the upgrade? | @210878 @115913 Let's check out your upgrade options. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp Why is the Mytmobile link sending me to 404 error message on a MetroPCS webpage. | @210879 Thank you for your DM! I will be responding to you there shortly! :) *WarrenCamp
"@TMobileHelp Hello on trying to login to my-tmobile from https://t.co/rgWjJOKxCz it's taking me to metropcs? | @210880 Good afternoon, I'd love to look into that for you. If you want to send me a DM- https://t.co/UjLZ4Px65q *MakLarson"
"@115913 17 days and still not able to connect my Apple⌚️to my Digits #. No 1 at T-Mobile support has been successful. Not happy at all. | @172453 @115913 We want you to be able to enjoy your watch, Don. DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"Losing another customer @115911. Service was great but the lies stack up. Done. | @210881 Eric, we'd be disappointed to see you go. What's going on? DM us. *GiselleM"
"@115911 Uh oh!! My-Tobile link redirects to Metropcs! DOH!! | @210882 Oh, no! Let's get that resolved! Send us a DM, and we'll assist! *KellenF"
"Apparently @115714 likes to take credit card info over the phone, not actually run that and surprise charge you 2 months later. #SHADY | @210899 Oh no! this is not the type of feedback we like to hear. Please let us know why you felt this way? We are here to help, Sprint cares. -RM"
"@sprintcare is there a termination fee to disconnect a line? | @210900 Hi, please send us a DM so that we can further assist you. -RA"
@sprintcare how do I close my Sprint prepaid account? | @210901 They handle all Sprint Prepaid brand questions and customers. - SP
@sprintcare how do I close my Sprint prepaid account? | @210901 Contact out Prepaid Care Department at 855-639-4644 Monday - Friday: 6:00 AM-10:00 PM Saturday-Sunday: 6:00 AM-9:00 PM. - SP
"@115714 my service slowed down so I may switch to #MetroPCS | @210902 Oh no! We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
"@116447 I get Sunday in the Vegas concert, in the hoistipal a week and can't get time to pay my bill before u shut me off, worhtless | @210908 Allow us to assist. Please send us a DM with more information. -Team @116447"
"@115714 FYI your signal by the AT&T stadium in Arlington, TX really sucks! | @210910 Hey, this type of feedback is very concerning to us. Shoot me a DM so that we can look into this. We are here to help. -IB"
@115911 @TMobileHelp why is your website redirecting to https://t.co/Yeeuw5ssS0  when i click on my account tab? | @211046 We'd love to get you back online! Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@TMobileHelp I'm on the old JUMP plan and wanna know how much is needed to trade my 7+ for an iPhone X. | @181837 JOD rocks! Meet us in DM to chat about your Apple upgrade: https://t.co/AsNixOq0xa *SekiaSmith
"@115714 F U guys I was told I needed to only pay the remaining balance of my old phone to cancel not this month and the phone balance | @211058 I'm sorry for the trouble, let's get this fixed for you. DM us to further assist! - AW"
"@115911 please send me information on the jump programs. | @211185 Hey Perez, we can definitely get you the details, send us a DM! *MelJ"
I have 12 lines with T-Mobile yet the rep made me feel like I’m not valued @115913 | @211186 @115913 We absolutely value you. DM us anytime if we can help. We're here for you: https://t.co/cuEwtd2epS *DanKing
"Me next 😂😂💗 https://t.co/CjPrMaOoUB | @211187 That does look pretty awesome, doesn't it!?! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@115911 you have horrible training for your customer service representatives. They know NOTHING! | @179191 Hey, Joe! I totally understand your frustration! We're here for ya! Send us a DM, and we'll chat! *KellenF"
@115911 I think it's time to go find a REAL customer service cell provider. I've been ripped 7 times to Sunday by TM Time to say tah tah 😎 | @211188 We are more than happy to help you here with your concerns Patty. Please send us a DM for assistance. *JasmineS
"@115913 Please contact me regarding a problem I am having which was caused by one of your store employees | @211285 @115913 We're here for you and want to help, Jeffrey. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp yesterday I switched over from Verizon and today I have no internet access. Can someone help me please? | @211286 Hey Patrick! Welcome to #TeamMagenta. Send me a DM here: https://t.co/QIHNBDHoV8 so we can look into your data! *LaurenWalker
@115913 is #Netflix still gonna be free with the price increase? https://t.co/6HE5XgcxMv | @159640 @115913 We'll still have you covered for the full price of the Standard subscription with Netflix On Us! *DanKing
@115911 definitely has the slowest damn LTE coverage 😤😤😤 | @211287 We only want you to experience the best with us. DM us and let's personally look into your location. *JamieK
@TMobileHelp I'm trying to order the note 8 but keep encountering this error https://t.co/qZ5DmvDCu2 | @211288 Oh no!! Please send me a private message and I can verify the account and help you get that Note 8 ordered! *KendraA
"@115714  Explain how https://t.co/vwinTazSr1 | @211298 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -GT"
"Someone tell me WHY my phone is an hour behind & says the time is 1:41 rn 🙂🙂 
@115714 why? https://t.co/UC0LmJY9D9 | @211299 Hi Jackie, we understand that you phone isn't telling the correct time. Have you tried changing it in settings? -DR"
"I’m so disappointed @115714 how you gonna do that 😐 | @211300 Your comment is very concerning to us, can you please tell us what is causing you to feel this way? -TR"
@115714 where my Apple Watch at it’s about to be two whole weeks | @211301 Hello! Did you check the status of your order? You can do so at this link: https://t.co/O1mkYIdKu5. - M.P.
@sprintcare what do I gotta do to get my shipping fee waived? 🤦🏻‍♀️ | @211302 Thanks for reaching out. Please DM us to further assist! - AW
"@TMobileHelp Voice mail instructions are in Spanish.  How do I change back to English?  I keep seeing *,4,7 and 4,4,7 but those dont work. | @211417 I can help you out with that!  Send us a DM and I can take a look. https://t.co/WZM6cbcgHU *JonPorter"
"I have the Worst luck with phone between @AppleSupport and @TMobileHelp I always have problems No service, now no battery power😡😡😡😡😡😡 | @166883 Send us a DM and we can take a look! https://t.co/WZM6cbcgHU *JonPorter"
Sad that you have to go through the Federal Communication Commission or Better Business Bureau to get any customer service from @TMobileHelp | @171831 We are here for you 100% and would love to get in touch in DM to discuss what's up: https://t.co/jGtdfLsVbg *ErikaHoleman
Do you have a plan to relieve the burden on users who updated to #iOS11? @VerizonSupport @117735 @sprintcare @TMobileHelp #ios11update | @211418 Hey!  What's going on? Send us a DM and we can look into this for you. https://t.co/WZM6cbcgHU *JonPorter
"Do you have a plan to relieve the burden on users who updated to #iOS11? @VerizonSupport @117735 @sprintcare @TMobileHelp #ios11update | @211418 Hey, can you elaborate a bit more on what's going on? - NA"
@TMobileHelp Hey..how long should it take for a call to go out/connect... (from the second you hit 'call'...? Took quite a bit just now.. :/ | @211419 Good question!  Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter
".@115913 where can I get a hoodie? https://t.co/G2rixtRJTg | @137420 @115913 Hey there, Damian. Checkout all the available T-Mobile swag, here: https://t.co/QI93JTN0qg *DanKing"
"@115913 Hi John we saw TMO offers two lines for 60 bucks for 55 and older. Would me being disabled and my partner 52 could we get on it? | @211420 @115913 Hey there, Cliff. Only the account holder would need to be 55+ to get this sweet deal. *DanKing"
"@TMobileHelp Thank you for your help! Doing a payment arrangement online was super easy and made my life better. I love you guys! | @211421 Yaass! That's what we like to hear, Emily! :) We're always here for you ❤️ https://t.co/lOqKyE0PXQ *ReillyLeritz"
"@115913 issues with your competitor after Hurricane Maria & Irma hit us. How smooth would it be to move over to t-mobile? | @211422 @115913 Sounds like a great idea, Raul. DM us anytime and we'd be happy to help with your switch: https://t.co/cuEwtd2epS *DanKing"
What's the holdup? When is my new phone shipping to me?? @115714 | @211433 Hey there! You can get more info on the location of your device via https://t.co/hqOnhxrGCa -JJ
"@ATT @115725 @115911 @115714 please keep an eye on wireless up here in Sonoma County. Everything’s on fire and you’re service is vital! | @211434 We hope that all your loved ones and yourself are safe and sound. If you have a Sprint Account, please DM us so we may help you. -DD"
@TMobileHelp Yo.uncarrier Help Gurus..what needs to be done to actually get help from you....#stillnohelp | @211577 My team and I are here to help. We see your DM and are responding ASAP. We will meet you there. *ShelbyMartin
"@115911 I am extremely disappointed w/ your customer service. Transferred 6x. Business account. All I want to do is add a line for Apple⌚️ | @211578 Natasha, we understand the importance of providing the best seamless support. DM us and let's assist you right away. *JamieK"
"@115714  is full of shit. How could towers be down due to Hurricane Irma & Maria for a month and you still don't want to credit my account? | @211593 Hi there! This is very concerning to us. Please send us a Direct Message, so that we can further assist you. -AA"
"Hey @TMobileHelp why is my account showing I haven’t paid the other half of my bill when it was paid ON TIME?🤔 I got receipts to prove. | @211698 Great question! Shoot us a DM, let's chat ! *TaylorMichaels"
"LA, y u no service me cellularly? @115714 What's up with the rando dead zones? Block A = ⚡fast Block B = blackhole of rage and dispair | @211713 Hey Caleb, how long have you been experiencing no service. What is the issue that you are having exactly? -AH"
@sprintcare I haven't had data since Hurricane Irma in the North Miami area (33161). When will this be fixed?! | @211714 We'd like to ask that you remove your previous message because of the sensitive information that was provided. -BC
"@sprintcare I haven't had data since Hurricane Irma in the North Miami area (33161). When will this be fixed?! | @211714 However, we do understand how frustrating services issues can be. Please send us a DM, so that we can further assist you. -BC"
I guess it was good while it lasted but @115911 jump program is no longer worth it. Might head back to @115714 | @211715 We'll be more than happy to have you join our Sprint family. :) -KA
"After spending 6 hours to get a phone upgrade with @115714, I wonder if the Las Vegas shooter was a customer? | @211820 Wow, what's going on? We want to help you.Please send us a Direct Message, so that we can further assist you. - AP"
I’m pretty convince at the this point that @115911 doesn’t have a phone to make a phone call 🤦🏾‍♀️ ... 3hrs later at least 6 ppl | @211962 I'm still here for you! I've got your DM and will be responding shortly! https://t.co/GfMqTm3Joc *LizRackliff
"@TMobileHelp @115913, I need to be able to call 911 in my home, NO SERVICE 70% of the time, might need to make a switch to @sprintcare | @204500 @115913 Agreed! 911 is a top priority! Let's find out what's going on. DM us! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp @115913, I need to be able to call 911 in my home, NO SERVICE 70% of the time, might need to make a switch to @sprintcare | @204500 Good afternoon. Whenever you are ready, you can go online to https://t.co/0qT1rLBLtN and apply for the latest deals."
Okay so I have a family plan (2 lines) how do I get my free Netflix ? @TMobileHelp 🙄🤔 | @211963 Great question Katherine! Send me a DM here so I can look into that! https://t.co/SX3pEjs26A *EdgarLopez
"@115911 excuse me what the fuck is my phone doing https://t.co/9jhmFpMJNc | @211964 Hey Dulci, let us take a look at this. DM us, we'll figure it out with you. *JoanO"
@115913 someone needs to fix this issue right away | @211965 @115913 Hey! That's not what I want for you at all and would love to check on what happened. DM us! https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp quick question? I have jump #1 and want to purchase a Google pixel 2 xl. How would T-Mo insure this phone? Thanks | @189871 Great question, Denn. We have options for non-T-Mobile devices. DM us so we can chat: https://t.co/cuEwtd2epS *DanKing"
"@115714 I’ve made repeated attempts to correct your faulty service coverage in Los Angeles to no avail. It’s truly unacceptable. | @190879 Hi there, this seem very concerning to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
@115913 325 back for pixel is good. But I pay 14 a month for jump upgrade and insurance. How do I insure the pixel with my jump? Thanks | @189871 @115913 Hey! We've got your DM and will be replying shortly. Thank you! *AlissaFast
@115911 How come your Galaxy S7 pre-owned is $80+ more expensive than @ATT and @115725? | @194618 We take steps to carefully certify the devices and your options to save. Send us a DM so we can discuss. *KeithM
"Dear @AppleSupport @115858 @115714 I’m getting ready to have my 4th phone in 2 months looked at. 🤷🏽‍♀️ I just want service and working apps. | @212080 Hello there! Please send us a Direct Message, so that we can further assist you. -JR"
@115714 AGAIN!  Your network is terrible!  What is up with trying to make phone calls!  Saying the system is down! | @212081 We would like to look into this issue for you is the issue impacting anyone else around you? -TR
I hate @115714 | @212082 Your comment has caused us some concern. Please let us know what has influenced you to feel this way. -DR
When @115714 customer service just hangs up on you...? WTF? | @212197 Hi there! this is concerning. What issues are you having? we will be more than happy to help from our end. --OL
Ok @sprintcare @115714 I got service 2day after not having it for 5 days at work hope  that the tower don't go down  #now4mycreditupromised | @175737 Great! :) -KA
"If @115725 can offer me a good enough deal then I may switch. @115714 has went down hill. Can't even talk or surf the web half of the time | @212314 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
If @115725 can offer me a good enough deal then I may switch. @115714 has went down hill. Can't even talk or surf the web half of the time | @212314 This statement is really concerning to us. We would hate to see you leave. Please allow us the opportunity to turn this around for you. -PP
Is it just me or @115911 LTE became barely available and slow. Hollywood and W Hollywood area. Unlimited data consequence? @115913 | @212410 @115913 Hi! Fast data is a top priority and I'd love to check out that area. DM us! https://t.co/3sF8qpf2nx *AlissaFast
"@115714 hey. The My Sprint app is super broken. It just keeps saying ""Erro Bad Request"" | @212417 We'll like you to try accessing your My Sprint App from another browser. - NA"
"@115714 wow.  Almost 3 hours waiting to be ""helped"".  You should be ashamed. | @212418 @115714 Please follow us so we can respond to your direct message. -JR"
"@115714 wow.  Almost 3 hours waiting to be ""helped"".  You should be ashamed. | @212418 Hello there! We'd be more than happy to address your issues via this forum. Please send us a Direct Message.. -JR"
@115913 can I get a free LGV30. My S8+ broke and I just can't pay for a new phone 😀 | @212521 @115913 Oh no! Broken phones are no fun. We're here to help. DM me: https://t.co/c6ROkAqiws *HollyAdams
"@TMobileHelp No svc Northern CA Coast due to Redwood Complex Fire damaging the trunk lines. Wi-fi calling ok using cable internet, dsl down. | @212522 Hey!  Send us a DM and we can take a look: https://t.co/WZM6cbcgHU *JonPorter"
@TMobileHelp why do you hate Hollywood? #noservice https://t.co/cDJvPkHgEC | @212523 One bar?? I think we can do better! Send me a DM and let's get this checked out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
10 minutes later...this must be a sign I don't need a new phone. Is something wrong w/y'all site @115911? #ImpatientConsumer https://t.co/3fsS8J8f43 | @212524 Hey there! We want you to be on your way to that new device! DM us and we'll turn this around! *MelJ
.@TMobileHelp I upgraded my plan to T-Mobile ONE (for my bill cycle starting today) but my data is still being throttled. | @212525 Oh no! That's not cool at all! I would love to help! Could you send us a DM? *TylerBrown
@TMobileHelp the worst customer service in history I'm told one thing then a second then a third I absolutely hate @115911 | @212527 Oh no! Those are some super harsh words! What can I do to help? DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin
@sprintcare Can you please tell me how long it will take to receive and iPhone 8 Gold when purchased online or by telesales? Stores are out. | @212533 Hi there! You can see availability information about iPhone 8 and other phones following this link: https://t.co/iyczgmT5Ot. - M.P.
"What's up with my signal @115714 ? Been bad all day. | @212534 Hey, please DM us with the nearest cross streets & ZIP where you're affected. - NA"
"@115714 ya need to put more cell towers in Yonkers NY. The service here is atrocious. As soon as I get anywhere in Yonkers, trash service. | @212535 This situation concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - FS"
"I'm supposed to have unlimited data with LTE and @115714 comes up with the BS all day! Vids been buffering for 48hrs and shit | @212658 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
Hey @116447 How about you don't make promotions you can't follow through with? Never got credited for turning in a S7 Edge. | @212660 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily.
"@115714 I’ve got bars and LTE, yet still don’t have internet? Why do I even bother paying for this... https://t.co/RKeJP17OVP | @212662 Hey Ashley, this is concerning. Please send us a DM for further assistance. -RW"
"WHY IS MY PHONE MOVING SO SLOW?????? @115714 @115714 @115714 @115714 | @212663 Let's look into this. Please send us a Direct Message, so that we can further assist you. -AL"
How do you raise a monthly lease charge when I have the same old ass phone?  @115714 | @212776 Hey! Thanks for reaching out to us with this. Can you shoot us a DM for us to have a chat? I'd love to check out the issue with you. -DC
It’s the wrong color. @115714 :(((((( https://t.co/Ei36tiJnTt | @212877 That sounds bad! Visit this link https://t.co/egi9wdwx0l so you can learn more about our exchange policy. -JE
@TMobileHelp I have a question on dm regarding the LG Aristo for insurance thanks for the assistance | @169764 We're here for you! Can see you DMed us so expect a response through there shortly! *ChaseConway
@115911 is working on getting towers back up and running in the Glen Ellen area. | @212980 You rock!! T-Force is on standby for you 24/7 for any other updates or concerns!! #MagentaFamily https://t.co/HTgeLMEYEm *DonHebron
@115913 @115911 @TMobileHelp how much will the down payment be for the iPhone X 256GB? | @212981 @115913 Hey! DM us and we'll check out that options. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 MagentaCapes are truly #ManufacturedAuthenticity #VirtueSignaling devices. Sad to see Tmo bend/sway that way. #ineffective #phony | @181112 out offer to help is sincere, let's meet back in our DM! <3 *GraceFranco"
sometimes you switch providers and slowly lose 200 of your contacts 🙃 @115714 @115858 | @213003 Hey! How can I help you today? DM us elaborating on the issue. I'm eager to assist! - AW
@115911 stepped up to the plate with their great @TMobileHelp reps! Great customer service! #HR4HR | @213092 You can say it's a real #MagentaGrandSlam! ⚾⚾⚾ 💪😎🌟 *PatrickUllmann
"@115911 I have been not receiving so many texts. This could seriously mess up people lives. Leaving TMobile ASAP | @213093 Whoa! It's a top priority for us to make sure you get your messages & stay connected. Send us a DM with recent experiences, Salvia. *KeithM"
"@115911 my internet connectivity is awful at home!!! I pay 166 a month Id at least like to be able to get what I pay for 😞 | @213094 Hi Valerie, let us check that out. DM us, we want you to be connected wherever you are. *JoanO"
@116447 I was convinced that coming back to Sprint issues would be fixed but nothing has changed . Nothing changed | @213108 Hey Mel! Team @116447 would like to help you with your account. Please send us a DM with your contact information.
"Live Tweeting my customer service call with @115714 where the rep keeps calling me ""John,"" even though I've given him my name and info twice | @213109 Hey, what seems to be the issue today? I'm here for you! - AW"
"@115714 @sprintcare #SAD that i cant get my job discount cause of the plan i already have‼️
#MessedUp | @213110 Hello there! Your comment really concerned us. Please, try to verify if you apply through this link: https://t.co/EtM62DeTO9 -AR"
@TMobileHelp hi! How can I track an online order I placed? | @213210 Definitely wanna help you out! Give us a DM and I can give you direct information :) *FabbyCeja
@TMobileHelp I wish all company's had customer service as good as TMobile 👏👏 | @150487 Thank you! We take pride in the service that we provide to you! You are what makes this company so great! *ShanikaTaylor
"@115911 love the new T-Mobile Tuesday app but what happened to the cool notification logo? All I get is a plain white square. 😕😢😞 | @213211 What do you mean, Bringon? DM us. We're happy to check into this with you. *GiselleM"
"@115911 My cell service in Humboldt county, Ca.  is knocked out. When will we get it back? | @213213 We are here for you, Dani. Please DM us. We're happy to do all we can to get your service connected. *GiselleM"
What's a good phone company to switch to I have worthless scum @115714 | @213218 @115714 Let’s get it fixed! Please send us a DM so we can further assist you. -AT
I'm still waiting @115911 | @213293 Thank you for being so patient! We have been pretty popular today. We see you DMs and are working on reply's. *Colin Boardman
"@115911 @TMobileHelp Has been one disappointment after the next, I bled magenta but I didn’t want to bleed this much magenta #MakeItStop | @213294 Yikes! I would love to help out! Check my profile and shoot us a quick DM! https://t.co/EOWsXdfqWU *ChrisTarbox"
Seriously fucking done with @115911 | @213295 Still here if you need us. Just a DM away and we'll be ready to help *ErikS
"@115911 > @115714 I’ll be making that switch soon | @213296 Why would you want to do that, Raymond? 💔 Send us a DM so we can work this out! *TarynS"
@115913 @19373 @115911 currently experiencing the worst neglect ever thanks to an employee opening an account in my name | @213424 @115913 OH no! Let's dig in and get this sorted out! DM us so we can get started! https://t.co/3sF8qpf2nx *AlissaFast
@115913 tmo one plus intl. gogo won’t let me use WiFi. They say my 1 hour was used. Supposed to be unlimited and it’s 1st flight today | @213425 @115913 Hi! Let's work together to sort this out! DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 horrible coverage at hartsfield jackson airport ..to be fair Hartsfield wifi network never works | @213426 Let us take a closer look, CB. DM us, we want to make sure you're always connected. *JoanO"
Hey @115714! What time does your call center open in the morning? cc: @sprintcare | @213440 Is there anything we can assist you with? -KA
Hey @115714! What time does your call center open in the morning? cc: @sprintcare | @213440 You can contact our Customer Care department Monday-Friday from 6:00 AM to 10:00 PM and on Saturday-Sunday from 6:00 AM to 9:00 PM CST. -KA
"@115714 my service with you has been terrible. | @213441 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
@115913 @115911 - Made cancelling a wearable line to painful that I want to cancel my whole t-mobile subscription #customerservicefail | @213538 @115913 Oh no! We can do better than this. DM me so I can help turn this around: https://t.co/c6ROkAqiws *HollyAdams
"@115913 My wife evacuated for the hurricane form our home back to our home town and had no service for 3 out of her 4 hr trip. Fed up! | @213539 @115913 Keeping you connected is what we're here for. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"Hey @115911! Will my @115725 @122986  Pixel work on your network? I need a better network.... | @213540 Let's get you squared away on #TeamMagenta, Eric! DM us so we can talk more about this! *MelindaR"
"@TMobileHelp you say your customers get LTE speeds in Mexico...but this rather feels like <2G 🧐 and your customer service rep was no help at all | @213545 Hey there Ben! I want to make sure you have an excellent roaming process abroad! DM me, and we can take a closer look! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
@115911 is there a customer service number I can call to where I can get a rep in the US? I've called 4 times and cannot understand these Asian Reps. I just want to order an  iPhone X. | @213546 We can assist you with your iPhoneX order here on Twitter. Send us a DM. *RickK
"@TMobileHelp went into my checking account with no authorization and paid another customer phone bill | @206484 Woah, that's definitely not something we'd do - sounds like something else is up! Please send a DM my way: ... https://t.co/gDy5v7Lvpb"
"Dear @115911 - 

This year I'll be giving myself the gift I need most. Cell service. 

Sincerely,
Tired customer. 

P.S: 👀at you @115725 https://t.co/kBbsjxHTYn | @213548 Oh no! We want you rocking awesome service all the time! DM us so we can talk about this! *MelindaR"
@TMobileHelp can y'all help me set up a payment arrangement for my account? | @213549 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@115714 @sprintcare Sprint Reps Are Dumbasses I Swear I’m Done With This BullShit Ass Service | @213554 How can we be of assistance? - NA
"@115714 @sprintcare Sprint Reps Are Dumbasses I Swear I’m Done With This BullShit Ass Service | @213554 We'll like the opportunity to change this experience around. Please send us a Direct Message, so that we can further assist you. - NA"
"@115911 @115913 
What gives?Device on an ineligible plan?Keep getting these txts. Called customer service and they said my plan is fine https://t.co/iwaTdtlFyv | @213638 @115913 Let's look into this together. Can you shoot a DM my way? https://t.co/c6ROkAqiws *HollyAdams"
It has arrived!!! #AppleWatchNike #series3 @115858 @115911 https://t.co/AG9O1fpJJF | @193073 That's some beautiful packaging right there! Enjoy your watch :) #WristEnvy https://t.co/lOqKyE0PXQ *ReillyLeritz
I cancelled my international Call services due to high price. It was record high 104$  but still active @115911 @TMobileHelp @115913 https://t.co/w8xZKqv1xR | @213640 @115913 Billing is my specialty. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams
"@TMobileHelp, the #shawacademy is not working 😢 #TMobileTuesdays | @213641 We're here for you, Amanda! Please DM us the details and we'll get to work :) *ByronEdwards"
@TMobileHelp Please give me a call. I have been verified for over an hour via IM. @115913 @115911 | @130309 @115913 I've got your DM and hear your request loud and clear! We'll talk shortly! *ZachRicketts
"So over @115714 it has been the worst experience ever with customers service, they are liars n don’t keep their word 😡 @19439 | @213656 let's look into this. Please send us a Direct Message, so that we can further assist you. -AL"
"@115913 @TMobileHelp @115911 #Uncarrier? I think not. Cant #BYOPixel!! Cant bring Pixel if you're on regular Simple Choice? | @213721 @115913 Good news! Select Simple Choice Unlimited plans qualify, DM me so we can sync up on this! https://t.co/Nr93OTtXRx *TaylorBest"
"Been weeks now and yet @115911 refuses to make good on their mistake...apparently go fuck yourself is the new t mobile philosophy in so many words,this is what 20years of paying my bill and loyalty gets me..retweet please. | @213730 Good morning Scott, this is Riley with T-Force here to be your magenta hero. I'll be taking over for my friend De... https://t.co/v8me7D45Hu"
"Been weeks now and yet @115911 refuses to make good on their mistake...apparently go fuck yourself is the new t mobile philosophy in so many words,this is what 20years of paying my bill and loyalty gets me..retweet please. | @213730 Send me a DM, so I can take a better look. Thanks Scott! *RileyRed"
"If you have a ASL charge on you bill. That's @115714  way if telling you, you have bad credit. | @213843 There are ways to have your ASL removed. DM us so we can discuss this the possible options. -SD"
"@115911 @TMobileHelp I’ve been trying to get a shipping label to return this phone for 2 weeks. Went to a store, called, chat no help. https://t.co/WwOGXJ9A6O | @213866 We'd love to dig into this with you! Send us a DM, and we can chat, and get to the bottom of this! *ErickiaLaChance"
"More than one dimension, if you didn't know, they'll found out real quick. Bye Felicia https://t.co/tD3QhxOwVU | @213867 I absolutely want to help you with your data. Please shoot me a DM so I can better assist you! 😊 *AlexisGovea"
Glad I’m paying so much money for these blazing fast speeds. @sprintcare https://t.co/iNnLsYIwns | @213930 Hi there! Let's get you back up to Speed! Send us a DM. -KM
@115714 moving to @115911 since your merger deal didn't work out -kinda makes me wonder if you'll actually do anything for your network bye | @213931 We are planning significant investments to the Sprint network this year and the years to come.
"@TMobileHelp hi I just messaged you my imei number been on hold for 17:15 mins | @214022 Just got your DM, my friend! Responding as we speak and ready to help! Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp HELP! I have issues with my bill | @190768 Heyo!!! Message me! I'll take a looksie into this! https://t.co/AOoa9gGRQH!! *BialyQuinonez
"@115911 I keep receiving my voicemails hours late I missed an important call at 3:25 I’m just now receiving the voicemail at 9:00 at night | @214099 That's no good, Pamela! Allow us to get to the bottom of this so you won't miss out on anything important. DM us. *KeithM"
@115913 I need you to do the right thing and buy me back into my Verizon contract. Y'all can't help me and have cost me to much money | @213539 @115913 Hi Jerry! We've got your DMs and we'll be responding shortly. Thank you for your patience tonight. *AlissaFast
yeah here is the proof wish I could switch to @115911 right now https://t.co/4iHUO70J92 | @205485 So glad we aren't like that! We are all about that help in #SocialDomination. Let's DM about coming over! https://t.co/dPHUAru2pc *MikeVance
@115913  I ty for what you've done for PR. My adr is in PR. My phone got stolen I was told to fly there to make an insurance claim. | @214100 @115913 Hi Jason! We'd love to check out your options. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"I love you @TMobileHelp. Never change. https://t.co/mboOOZ6kDB | @214101 We love you too! You shall never be ""fur""-gotten! #MagentaFamily ! *DonHebron"
"I'm at @115714 Store in Aiea, HI w/ @214108 @17084 @19502 @8102 https://t.co/jfNrQGI0Wu | @214107 Hi there, thank you for reaching out to us. Is there anything we can assist you with? - NN"
"Well after couple of years with @115911 I think it's time to move on remember to a more reasonable service thats more easier on my pockets | @166900 We know how important it is to have a plan that fits your budget, send us a DM and we can assist you with this. *ChanneyT"
"@sprintcare @117159  why on Earth is my galaxy s8 making an ear-piercing series of beeps? No alerts, no alarms set. What IS IT? | @165755 Hello there! Please visit a Sprint repair store to have this checked out . U can use this link to find a store https://t.co/X1DpDgk1EU . -JR"
"Switching from @115725 to @115714 was a mistake. Sprint’s service is absolute trash... On that note you get what you pay for 🤷🏽‍♀️ | @214192 Wow, what's going on exactly? I would like to help. - BB"
"@115714 I tried to tweet at you earlier to tell you how shitty your connection was....but the connection was too shitty... | @214195 Hi there, thank you for reaching out to us. What seems to be the problem? How long have you been experiencing service issues? - NN"
"@sprintcare why do I pay for unlimited lte and the service is slow af? | @214196 This is not something we like to hear. Please send us a Direct Message, so that we can further assist you. -AH"
@115913 Honestly not sure who to contact at this point. Need some help! #LoyalTmobileCustomer | @214274 @115913 Hi! You came to the right place! We're here for you and would love to help. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"Hey, @TMobileHelp - Amy (23220) is awesome at her job. | @214276 That's awesome to hear! Send me a DM and tell me about her so I can let her know! :) https://t.co/D4NKjg57yo *SultanGardezy"
"Why is my phone moving slow @115714? 😒 | @214280 Hey there! Allow us the opportunity to help u. Please, send us a DM to further assistance. - LM"
@115714 I am tweeting all of this from inside one of your retail locations in Seattle! | @214281 We apologize for that but I can assure you that this is not the way Sprint operates. Can you tell us why you are visiting the store? -RA
"Does anyone know what's going on with cellphone service in Northern California?I haven't had service all day and live far from home.@115911 | @214370 Hi Heidi, let's check that out. DM us, we'll make sure you're connected. *JoanO"
"@115714 started on your call center reps who transferred me about 5-6 times only to HANG UP on me, could not get any more unprofessional | @214373 Hey, please give me some details on what's going on for me to assist. -RA"
Try to order the @117159 Note 8 on @115714 but it keeps telling me I already have an order pending even though I don't. | @214374 Let's look into this for you. Please DM us so that we can assist you. -KT
"@TMobileHelp @115911 I’m needing assistance with a return on a defective phone i purchased thru customer care and now I’m getting the run a | @214451 Yikes! That's not what we can to hear, shoot me a DM for some help! :) https://t.co/oJwi530Mfi *KiaWashington"
They been stressing me out for a month. Will see how the rest of the week goes. If I lose service again I’m out ! https://t.co/2FJ1XIkhLH | @189225 I'm so sorry to hear that you're stressed! If you need anything just let us know! We're here for you 24/7! *ChrisTarbox
"@115911 moved to an area w very weak signal...any ideas for better connection? | @214452 Having strong connection is important to me, Joaquin! We can take a look at options for you! Send us a DM! *RickK"
"My call dropped on my man 🙄 @115911 get yo service toe together 🚮 | @214453 Call ""dropped,"" huh? 😉 Well send us a DM and we'll look into this with you *ErikS"
"@115913 you probably wont see this or think i sound stupid, but i really want a Note8 but it's supper expensive. Anything you can do? | @214454 @115913 Hey Max! We're here for you and we'd love to check out your options. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp fucking amazing service. Love it! | @136503 🔥🔥🔥 We do what we can and are stoked to get you taken care of! Anytime you need us #MagentaRoundTheClock *ErikaHoleman
"@TMobileHelp Hi! For some reason I can’t use my data at all to send texts, go online, or use any apps! My bill cycle refreshed last night | @214529 We know your desire for data is STRONG! Send us a DM so we can get this working ASAP! https://t.co/IUIA5vQSHC *MattHargleroad"
@117543 any word on progress on Disney world enhancements for coverage and speeds. | @214585 @117543 Hey! We'd love to check out the area for you here. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"When you lose your phone, have no money and @115911 charges you $27 for a SIM card 🤔 | @214586 That's how much it usually costs, Oscar! Send us a DM if you need any further assistance. *ChanneyT"
@115911 how come you never offer any great deals like @115725 ? | @214587 We most certainly do!! :D Shoot me a DM! I got the inside scoops on all the offers! https://t.co/HTgeLMEYEm *DonHebron
What’s going on tonight @115911 @115913 acting crazy service dropping calls can’t hear me | @214654 @115913 Hey! Let's take a closer look at your area. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"Yo no one hits my line at all, y’all trying to let me slide on my bill this month or what’s good? @TMobileHelp @115911 | @214655 Hey! Send us a DM so we can get you some answers :) We'd love to check this out. https://t.co/69dhFOUgl8 *AmandaSansone"
"Dear @115714 @sprintcare, for the last time. And I do mean the last damn time. Get your damn signal strength fixed! Now! | @214667 Please send us a Direct Message, so that we can further assist you. -JE"
"@115911 can you tell me why every time I make a call I get a small ""e"" with two bars and no one can hear me? | @214722 Let's take a closer look and see what's going on, we want to make sure you're about to make calls! *KittyG"
"@TMobileHelp why am I not roaming, I have no signal https://t.co/vhIN5829bW | @164226 Oh no! That's not cool! Send us a DM and we'd love to help! *TylerBrown"
"@115911 plz help let ppl know about mandatory evacuations in Santa Rosa fire! We don’t always know! | @174555 Let's take a look at your emergency settings Jann, send us a Dm so we can assist! *KittyG"
"@115913 please contact me, a very concerned customer - I believe you can do right by your customers. No more down payments! | @118454 @115913 Hi Blake! We're here for you and we'd love to check out your options. DM us! https://t.co/3sF8qpf2nx *AlissaFast"
"I spent nearly 1.5 hours in @115911 4what?? phone has no contacts, won’t update- AND it used the iCloud backup From April NOT of last night | @214723 Hmmm let's figure out what's going on. Send us a DM and we'll troubleshoot with you *ErikS"
@115911 Pur 4 MotoZ2Force phone w/BOGO.U assoc the 2 rebate subs 2gether as dup & sent 1 rebate. Im stuck on calls trying 2 get 2nd BOGOs. | @214788 I certainly get the importance of making sure this gets taken care of without any further delay. Shoot me a DM so I can help. *JPL
"Great arena terrible wireless coverage here in vegas. @115911 why is coverage so bad? @2816 real bad at circus circus. MGM just ok. | @214790 That's not what we expect, Brian. We definitely want the best for you at our awesome T-Mo Arena! Send us a DM so we can review! *KeithM"
"I am beyond upset with my customer service experience via @115911. How hard is it to place a correct order? It’s not an Act of Congress. 😡 | @190105 Definitely hate to hear about negative experiences, let's turn this around! Meet me in DM! *BethanyOlley"
"@115911 I got a very strange email for ""FoiloFirst"" that looks like a phishing attack. | @214824 Hmmmm, Gary. We take this seriously and want to review – DM us with details so we can assist. *WhitneyJ"
@115911 is working my gd nerves. I just want to activate my SIM card and be about my gd business &Rages& | @117988 I know you want that sim card activated so you can start using your phone. Shoot me a DM so I can get this done for you. *JPL
@115911 https://t.co/gXuuL3ZV4s of my movie codes didnt work for my Tmoble Tuesday. I have 4 lines to needed 3 tickets.2 worked 1 didn't. 😢 | @214860 See you in the DMs! https://t.co/sBIVWmm6X2 *EddieGough
"Any @115911 hookup codes out there for 5 Att lines?? | @167623 Hey there Greg, can you please DM me since I was assisting you earlier? https://t.co/p5tlOIac4q *KrisAlamed"
@TMobileHelp Call forwarding isn't working on my prepaid account. https://t.co/HDHT2xl2T5 | @177995 Hey Brandon! Let's get this fixed :). Send me a DM and we'll dive in. *PatrickMcHenry
"@115911 Are data passes no longer available for tablets? Tried buying but msg said ""no data passes compatible with your plan at this time."" | @214911 Let's take a closer look to see what's happening, and provide you options Cass! Send us a DM! *RickK"
"@sprintcare with the known issues with the htc bolt are you allowing replacements of a different model? On 4th for acct and same issue. | @214926 Hi Mike, we want to help. Please send us a Direct Message, so that we can further assist you. -DR"
EVERYTIME I try to get @1124 through my @115714 account a link never works smh this could have been really cool... Hey @115948! 👋🏽 | @214927 Hey there Joey. Have you received the Text Message with the link to download the app? - DW
"@115911 why is my internet so bad in my house | @214999 Let's take a look, Sami. Send us a DM and we'll make sure that you stay connected *ErikS"
"@115714 is customer service open? | @215004 @115714 Hi Preston; to receive a private message to you, we would need you to follow us. -DR"
"@115714 is customer service open? | @215004 Hi Preston, you have reached customer care, we are always here for you. How may we assist you today? -DR"
"I'm still trying to upgrade with #sprint (a 5 minute process) after 21 hours. | @215005 Hi there! Please, DM us so we can further review into your upgrade options. -CL https://t.co/rMApsV8PQY"
@sprintcare my service had been cutting in and out for 2 days. Help? | @215126 This is not good and we're here to assist in with your service issues. Shoot us a DM so that we can further assist. -NP
I went to the @115911 store made a payment and it hasn’t posted to my account. it’s been a week | @215165 What?! We need to take a closer look at this! Send us a DM! #WeveGotYourBack. *HeatherSaenz
@115714 is good at 2 things: selling shitty merchandise & ripping people off. #theivingripoffartists | @215169 Hey. What's going on Toya. What has you feeling this way? Let me know. - DW
@115714 48hrs+ barely any service.Can’t tell me why but you have tried to sell me a new iPhone. How much you will prorate my next bill? | @215193 Hey! Allow us to take a closer look into this matter. Please send us a DM to further assist you. - DB https://t.co/rMApsV8PQY
"@115714 cares I have had nothing but trouble with my IPhone for the last month. Cannot get internet on my phone! Fed up! | @215194 Hi Terri! This is concerning. Please, DM us with your coverage details. -CL https://t.co/rMApsV8PQY"
"Great! My #LGG6 just turned into a brick. Awesome! 

@115714 @118302 | @215227 Hey Alex. What's wrong with your LG? Were there any error messages? - DW"
@115714 where does your company stand on legal use of cannabis products for employees and those seeking careers with you? | @215228 Hey there. You can visit https://t.co/0qT1rLBLtN and search Employment for further assistance. -TN
I can relate tough !! Ugh t-mobile trash af ! https://t.co/LXmKKnDr5M | @215278 Send us a DM if you're experiencing any issues! We want to make sure you're able to stay connected! *ChanneyT
"Wurgcontracten kunnen onder omstandigheden illegaal zijn. @TMobileHelp | @215304 We would love to assist, however we are T-Mobile US *EddieGough"
"@TMobileHelp why oh why are the waiting times to speak to a service person more than 30 mind???? #waiting #internetproblems | @215305 I see 35 seconds on the Twitter clock... I can try to go faster! lol DM me, I can help! https://t.co/JPRc1xZFQs *LolaChu"
"@115911 where is my Apple Watch ⌚️😡 | @215350 Hey hey! If it's the series 3 watch, you can see when to expect it here!  https://t.co/fFQ24plBMY *ChanneyT"
"Tell me why my brother went to @115911 tonight & got a gold iPhone 8+ when last week I was told they’re backordered until next month? 🙄😡 | @215352 Hey Meag, in store purchases are often different from online. Shoot us a DM if you have questions! *KittyG"
"@115911  Can't sign up for StudyBlue, followed the instructions, but message popped up saying code is invalid, please help! | @118123 Let's take a closer look to see what's happening, Leda. Send us a DM! *RickK"
I have paid over 1k to @115911 to literally have no service anywhere in my home. Take your money elsewhere. @115714 @115725 #tmobile | @215463 You can take your first steps to joining us here; https://t.co/9ABiXq5nbv.  We'd be happy to have you. -KT
@115911 why isn't fuel rewards code working? | @215548 Let's take a closer look to see what's happening with your gift! Send us a DM! *RickK
@115911 My Fuel Rewards promo code says invalid and now marked itself as redeemed. Can you help? #TMobileTuesdays | @215549 For sure! We want to make sure you Get Thanked! Send us a DM and we'll get to the bottom of this :) *KittyG
"#Sprint  #sanduskyohio  Scamming customers!  Promised promo of monthly credit. 8 months later still no!   Who's the manager? | @215554 Hi, please Send us a DM to help you with this issue, we're more than glad to assist you! - SB."
"I have no idea how to use the #TmobileTuesdays on my @115911 phone. There's a prize 2day that I really want to enter for. Can you  help? | @215615 Hey there, Bartley! We would love to assist! Please send over a DM and we can be sure you get that gift! *BrookeK"
@115911 trying 2 use my $10 off Nordstrom n it says u need a gc number & access code but app only gives gc # No access code so it wont work | @215747 Hi there! You're redeeming online correct? Send us a Dm so we can walk you through the steps of redeeming! *ElleA
"@115911 I have optimum internet and phone for my house phone and home internet but the internet sucks. I can’t have 2-3 ps4s streaming. | @179552 Hi, Keshan! Are you a T-Mobile customer? If so, DM us so we can take a closer look at your speeds! *ElleA"
@115911 network been down 45 minutes not been able to make calls | @215788 Please tell us where you are in a DM Mark. We'll see to it that your network is restored. *KaeW
"@115911 Vudu promo for this week is not loading :-( | @215789 Have you tried to refresh the app, Jess? *NaeJ"
"@115911 where IS the ""play now"" button? | @215600 It's under 'My Every Tuesday Stuff'. Can you see it there? 😊 https://t.co/soWScqBSGm *JohnAnderson"
@115911 how do you sign up for work discounts and what plans are included? | @215848 Are you a T-Mobile employee Ruby? Send us the details in a DM and we'll assist you there. *KaeW
"@115911 why is my phone not working I'm in Australia I need it to work now! | @215849 We want to make sure your data is working on your trip. Let's get this fixed, DM me https://t.co/BXDdporH4e *JenniferRivera"
"@115911 i hit redeem for my free vudu redemption but it wont load 😒 #TMobileTuesdays | @215850 Uh oh, Kay! Please send us a DM and let's make sure you get your gift! We are here to help! *BrookeK"
"@TMobileHelp is there no more play now button on the T-Mobile Tuesday app since the new update ? | @177183 No need to play anymore, check out the ""MY STUFF"" button at the bottom, feel free to DM me: https://t.co/E37bpdWEut *StephanieTowers"
@116447 @115714 I was going to buy an Iphone X but not if my bill will go up to $122 before taxes forget that noise | @216262 We currently do not have the pricing for this device. We apologize for this inconvenience. Team @116447 https://t.co/fSoMUAeKMi
@TMobileHelp I got questions. I don't have TMobile I need someone to talk to! | @216266 We can get you all the info!! Send us a DM to get hooked up with all the T-Mobile knowledge :) https://t.co/IUIA5vQSHC *MattHargleroad
"@sprintcare @115714 can you help me out with a loaner?? https://t.co/zLEylpY5sh | @216284 Well..at least you got a beer for lunch.  I can't even imagine. I am so sorry you are empty handed!  We don't have loaners, only the stores."
"Sooo I switched to @115911 yesterday biggest mistake of my life largest 4G network my behind....I've had no service for 2hours | @216287 That''s no good at all, Shaquana! We always want to make sure you're connected. Send us a DM so we can investigate ASAP! *KeithM"
"I swear @115714 needs to work on their coverage cause I ain’t got NO service in east Memphis | @216322 Something isn't right, are you having issues with data, text and voice? Are you having issues in multiple locations? YP"
@115911 the Dunkin’ Code says it’s already been redeemed :( | @216378 Send us a DM and we'll look into getting you your tasty treat. *KaeW
@115911 the online nordstrom code does not work. Where is the access code? | @216379 Hey Julia. Please send us a DM with a screenshot of what you see. *KaeW
"Dang, it’s finna rain & im finna cry because @115714 service is ALWAYS shitty after it rains 😪 | @216383 If you have any questions or need anything send us a we are here to help!"
"please unlock my device IMEI - __credit_card__ @TMobileHelp | @216436 Hi there! Shoot me a DM here https://t.co/xTjNVF3Ex4, we will get started :) *KirstenHartford"
"Oh shit who had a Sprint outage last Thursday/Friday? | @216444 Hey is there anything I can assist you with today, are you still having service issues? -DS"
@115714 @sprintcare your service could not suck anymore #sprint #sprintsucks https://t.co/Zc83WxrKvU | @216445 That's not good! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
@115913 why is T-Mobile the only carrier that makes you go to the Apple store to get your new iPhone? Can you fix this? Before the 27th? https://t.co/9Fvj1fNfdr | @216511 @115913 We would love to go over the details and answer any questions. DM me https://t.co/PbJEgtqanO *JeromyBingham
"Or if u got @115714 , you’d die twice cuz their service prolly down that day. https://t.co/7U0isDyL8S | @216515 Hi, is there anything we can assist you with today? SR"
"@TMobileHelp  please consider https://t.co/BcHJCURzbD | @216597 Hi there, #MagentaMan here to help. Shoot me a DM so I can thank you for your loyalty :D https://t.co/TMXeckGP06 *WaqarSheraz"
"@115911 waiting for 9am like how can i win? 🙌🏽🤞🏽😁 | @216598 Fingers are crossed for you, Carley. *NaeJ"
@116447 @3243 @115714 @1124 Can we develop a Tidal App for the Apple Watch? With Unlimited Data on the Watch why not? | @216606 Fantastic idea! Thank you so much for the feedback! Team @116447
"I hate this new @115911 Tuesday contest method, I want to not win the game on my phone instantly not lose at some social media game. | @216677 Huh?!? Need some help with your app? Send us a DM with your questions so we can assist! *ElleA"
"Alright @115911 my hometown could still use some love on cellular coverage Fostoria, OH 44830 | @160323 Thanks for letting us know, Mitch. We're going to look into ASAP! *NaeJ"
@115911 if I bring my new pixel 2 to you guys and my wife brings her iPhone (w/payments) can I do the pixel 2 promo and her #getoutofthered | @216680 Great question and we want to get you set up! Send us a DM so we can go over the specifics! *ElleA
@TMobileHelp can I please get help to a question I have in DM? | @216681 Shoot me a DM! I'm here to help! https://t.co/vyjB7ko3ro *OmarF
@115714 :.. and then no one responds... | @197101 Ok. Well you can send us a Direct Message now so we can get access to your account and verify this for you. -R.A
@115714 why is it that the only waybtobspeak to an actual person is to say you are a new customer | @216687 Pleasant good day. How can we be of assistance today? - FS
"Be careful of scams at @115714 stores in MN. They tell you products are free (speakers, headphones) and charge you after the return date. | @216688 What's going on? Has this happened to you? YP"
@115714 #awful 2 people from my Verizon acct went to sprint over 2 months ago haven't received buy out cards for Verizon yet | @216689 Pleasant good day. Please have the persons reach out to us regarding this issue. - FS
"I'm getting a Pixel 2. I am already part of the @115911 family. Does the offer apply to me too? | @216775 It requires a new line being added to your account, Jen. *NaeJ"
"@115911 #TMobileTuesdays new app SUCKS out loud. SUCKS. #getitoffme #callitgoldtasteslikeshit | @216776 Why do you feel this way, Sean? *NaeJ"
What's up @115911 🤣🤣 lol my phone can't take it anymore #FAOSS https://t.co/VPqj6sOjRI | @216777 Sayyy whaaa? Never seen that before! Those are some serious Twitter fingers 😜 DM us so we can check it out. *ElleA
@TMobileHelp how to play t mobile Tuesdays | @216778 Excellent question! 😎 Let me help you #GetThanked. 🎁 DM me ➡ https://t.co/m0OQWGlE4J 🤝 *SamoAljasim
"@TMobileHelp Hi guys, can you please give an update on the outages in Northern California? Terrible, no service period. | @216779 No service is NOT good at all! 😣 Shoot me a DM and I'll check that out. 👌 https://t.co/soWScqBSGm *JohnAnderson"
"@115911 ok how do I play to try an win a free phone. | @187003 I've sent you a DM, meet me there https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp is Tmobile Tuesdays app not working? It restarted on mines with entering the code again and I cant play | @216902 Thanks so much for reaching out!  Can you shoot me a DM? - https://t.co/pPPWxmt76F *JohnKuhn
"@115911 and their only response was ""Sorry"". I'm so sad but maybe @115714 wants me as a customer more? :'( | @216903 We would love to look into other options for you! Send us a DM so we can get started! *ElleA"
@115911 My t mo Tuesday is not working... someone help!! Trying to redeem vudu and doesn't work | @216904 Oh no! Can't have you missing out! DM us the errors you're seeing so we can get you fixed up! *ElleA
Worst morning with @115911. I’m ready to switch | @216906 I love my mornings and we don't want to ruin yours! What's up? DM us so we can get this turned around! *ElleA
@sprintcare still on 3g. LTE will not work. Says it’s working AGAIN. But it’s not https://t.co/WagfAJs4k4 | @172379 Our Network Team would contact you within 24-72 hours regarding this issue. - LS
"@sprintcare still on 3g. LTE will not work. Says it’s working AGAIN. But it’s not https://t.co/WagfAJs4k4 | @172379 We understand your situation, we would be creating a ticket for the service issue you are having. - LS"
@115911 's cust serv rep chuckled when I asked to speak to a manager bc she left me w/two deactivated lines. wtf? | @217002 Oh no! Tell us about your experience in a DM. We want to turn this around for you! *NaeJ
"@115913 I think it's pretty shitty that current customers get shafted on the pixel 2 rebate. 9 yrs #TeamMagenta , flagship phone = nada | @217088 @115913 Hey Chris! As long as qualifications are met this is an offer for both new and existing customers. *TaylorBest"
"@115911 is the new #tmobiletuesday slow? Or just my connection? And how bout the game? On twitter now not on the app? #getthanked | @217089 Neither of those is good, Tam! We've got to get you your FREEBIES! DM us and we'll take a look at this for you. *WhitneyJ"
"@115913 I apologize for having to contact you this way. but I have been waiting for a chat reply from you help@ but no one replying back | @217090 @115913 We've got your back, Carol. We'll be replying back to our DM thread ASAP. *DanKing"
"@TMobileHelp can someone please help me regarding my bill, please and thank you. | @217091 We are here to help!  We will respond to your DM. https://t.co/WZM6cbcgHU *JonPorter"
"@158861 @118302 @TMobileHelp After uploading some low light footage on my #LGV30 I am not as happy what happened? https://t.co/Fak8lgFBJ7 | @217092 Hey, hit me up with a DM and I'll be glad to put the smile back on your face. 😊 #IveGotYou https://t.co/JndQXzqo6y *UsmanArif"
"@115911 Please help me. I must be hacked. Can Lookout run on a phone not connected, when it has never been activated? Crisis situation. https://t.co/FWJicW3fel | @151767 Hmmm, Gina, let's take a closer look at this for you. Send us a DM and we'll check it out. *WhitneyJ"
"@TMobileHelp how long will the pixel 2 promotion be running for? If mine ships in Dec will I still be able to take advantage? | @217195 Great question, if you want to DM we can look into that for you. https://t.co/UjLZ4Px65q *MakLarson"
"@115911 @DunkinDonuts 
says this code is invalid for redemption. Can I get some assistant with a new code? https://t.co/aC2YtgRkNg | @139702 Send us a DM and we'll assist you with getting your goodies Steve. *KaeW"
"@115911 @TMobileHelp don't know what is going on, but lately I have been treated like trash #ithinkverizoniscalling @115725 | @217198 That's definitely not experience we want you to be having.We're here for you! Follow this link ... https://t.co/Ibx2oe2nfK"
"@TMobileHelp Hello, can I have someone remove my international feature off of my 2 lines today. I dont want to be charges another month. | @217200 Hey there! We can most certainly help out! Send me a DM  https://t.co/so3NREySxr to get started. *ChrisScott"
@115911 Please include your business customers in the FREE Netflix promotion. We would appreciate the love also!!! | @217201 Business customers can take advantage. What plan are you currently on? *NaeJ
@115911 so I don't understand this new app help me | @217312 What's going on? *NaeJ
.@115714 So glad I spend the money I do each month for the incredibly expensive paperweight... #disappointed | @217319 Hello there!  How may we be of assistance to your today? Please let us know. We're always here eager to assist. - KP
@SprintCare Please ask the #MySprint app devs to label the tabs at the bottom to be #Voiceover accessible. Thanks | @202887 Hi there! What seems to be the issue you're having? -CW
"@115714 surprise no connection https://t.co/ZDz1vqzxbM | @217320 Oh no! This is concerning. Please send us a Direct Message, so that we can further assist you. We're here to help. -SJ"
"@sprintcare Outage Hyattsville, MD? No incoming or outgoing calls. | @217323 I am going look into this for you. Shoot us a DM with your ZIP code. -JJ"
@115911 can you bring a pixel 2 to any of the prepaid services? | @217460 Our towers will love your new phone on *any* plan!  DM us for more details :) *JohnWard
"@TMobileHelp Go back to old Tmo tuesday app, new one w/ forced internal browser is terrible. | @217464 Hey Michael, we appreciate your feedback! Please send me a DM https://t.co/9IUH5Nit1g to chat more about this. *AmberSellers"
"@115911 no mobile data service in Alexandria, VA. when will this be fixed? | @217465 Hey Glenn I can get you the help you need. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
@TMobileHelp Tmobile Tuesday app makes me log in every time I open it. Also says I redeemed my Vudu code but there is no credit on my accnt. | @217466 Let's make sure you #GetThanked today! Send me a DM here and I'll assist you right away! https://t.co/bWtUa4xl2I *JannaPrivett
@SprintCare I'm a Voiceover user on iPhone. MySprint app has tabs that aren't Voiceover accessible. Meaning not labeled for blind users | @202887 Thank you for the information. I will forward this information to the relevant department. -CW
"How my whole payment with @115714   Goes missing... looks like I’ll be switching phone company’s soon if they can’t get it together | @217471 Hey, this is very concerning. On what day did you make a payment? Please send me a direct message so I can help. -AM"
"Hey @115911 I need your help again!! | @213293 Hey Sonia, I see your DM and I am replying right now. Meet you there! *DanLawrence"
@115911 my Tuesday app isn't working to play... says I have no internet. Yet I can send this tweet.  Wanna win me some swag! #help https://t.co/0lGnDcj02u | @217576 Hmmmm that is indeed strange! Send us a DM so we can take a closer look! *ElleA
Hey @115911 need more capacity coming out of Emeryville in the morning. https://t.co/zYQKi4UfRB | @217577 Hey Chris. Having a strong signal is super important. Send this to us in a DM and we'll look into this area. *KaeW
@115911 I really want the lg V30 can you tell me How I can make that happen? | @217578 Sure thing! Send us a DM so we can get you fixed up! *ElleA
@TMobileHelp I've been getting this all day on the Tmobile Tuesdays app. Been trying all morning. https://t.co/4v6iTDcT4e | @117986 Oh no! Shoot me a DM so we can get you #Thanked! https://t.co/cbaCC4vqgh *MichelleWalker
"@TMobileHelp @115911 @115913 anyone here able to help me, last agent just played games with me!!! | @217579 @115913 We see your DM and will be responding momentarily, we appreciate your patience. *TaylorBest"
@Sprintcare After discontinuing my service (which lasted 7 days) I'm now getting calls from a collection agency... What gives? | @217645 I will gladly look into this. -CP
"@Sprintcare After discontinuing my service (which lasted 7 days) I'm now getting calls from a collection agency... What gives? | @217645 Thank you, I will respond in secured post in a moment. -CP"
"@115714 has the worse customer service ever | @217646 Please send us a Direct Message, so that we can further assist you. We are here to  help. -JE"
"@TMobileHelp can I use my @ATT phone on your network? Tired of their BS billing practices & terrible  customer service. | @142752 Hey there! Depending on the device, yes! Just make sure you have the device unlocked! :~) *TiannahReagor"
"@TMobileHelp Looked at switching from T-Mobile One to T-Mobile One w/ Netflix, but the price increased by $25. Not sure how thats a bargin!! | @217687 We can definitely take a look at our options! 👍 DM me ➡ https://t.co/m0OQWGlE4J 🤝 *SamoAljasim"
@115911  I don't understand this lissette | @217879 We're here for you!  Just send us a DM and we can help :) https://t.co/X4XNimg4Jh *JohnWard
@115911 is this some kind of joke lol | @217881 What's going on? *NaeJ
"@115911 Hey, just updated the tuesdays app - it's horribly buggy & unusable. Rollback requested. | @217882 Really, Kat? That looks like an isolated incident. DM us so we can check this out and get you that #Thanking! *WhitneyJ"
All I want is for @115714 to unlock my phone already . Like why does it take two days ?!? | @217905 qualifications. this can take a while but usually less than 2 days. -CP
"All I want is for @115714 to unlock my phone already . Like why does it take two days ?!? | @217905 The current process has a ticket opened for a backend group to review, and ensure the device meets all -CP"
"WHY do I pay $200+ every month for a phone that doesn’t work unless it’s on WiFi? Which I pay for separately! I hate you @115714!!! 😩😡 | @217906 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
Bro I hate @115714 y'all dumb as hell | @217907 That's terrible! Can you please tell me why you feel this way? -DS
@115911 hi! The nordstrom promo code does not work :( | @218087 Let's figure out what may be causing this. Send us a DM for assistance. *JasmineS
@TMobileHelp Having trouble with MMS messages to TMO iphone users coming in 6 hours early. Believe to be digits related. Who can I contact? | @218088 We need to get your MMS back in order! DM us so we can chat. https://t.co/cX9JRYxboR *MelissaStephens
@TMobileHelp I’m being charged for a warranty device that I shipped back several months ago. I’ve already made multiple calls w/ no resolve | @218089 Let's look into this right away! Please send me a DM here when you have a moment. https://t.co/bWtUa4xl2I *JannaPrivett
"@115913 I get a bill for $2,238.93 from T-Mobile. U will never see a penny. My account was hacked 3 times & I get treated like this?? | @218091 @115913 We want to check this out with you, Chris. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
@115714 your service never fails to let me down 😕 | @218127 Hello I am sorry you seem to be having a issue. I will be happy to assist. Please tell me what is going on. -FR
Anybody else on @115714 not getting all of your text? Or getting some later... Like hours or days later? | @180777 Sounds a little bit concerning. Please shoot us a DM so we can better assist you with this issue. - LJ
".@115911 has the best customer service-- told them I couldn't pay until Friday, so they made it possible so my line wouldn't be shut off 🙌🏼 | @218304 We love having you here with us, Emily! Thanks for being apart of our #MagentaFamily :~) *TiannahReagor"
"@115913 I gave up & switched carriers because of the  security of T Mobile. Was hacked 3x & now I get a $2,238.93 bill. Disappointed!! | @218091 @115913 We still want to make sure all is right with your bill, and find out what happened. DM us when you can: https://t.co/cuEwtd2epS *DanKing"
@115714 Worst customer service ever! Time to switch to a different carrier. #EpicFail | @218318 Hello I am sorry to hear this. How can I help make this a better experience. -FR
"My phone off? @115714 nobody ain't call or text me today ... | @218319 Hi there! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. - MF"
"@115913 its time for more uncarrier moves , all the fees robbing your customers https://t.co/5yE2AtZjZp | @218413 @115913 We've got plans that include your fees in your cost - I see your DM and will meet you there to discuss. https://t.co/93XwcSKFIy *RayButler"
@115911 @TMobileHelp can I buy the lgv30 at a TMobile location? | @218414 Hey! The LG V30 rocks!!! Send me a DM here so we can go over some options: https://t.co/QIHNBDHoV8. *LaurenWalker
@TMobileHelp What do I need to port my # to you from VZW? Was on a company plan; they've already noted the change of responsibility. | @218415 You mind DM I can answer some of your questions *RyanPerez
@TMobileHelp What do I need to port my # to you from VZW? Was on a company plan; they've already noted the change of responsibility. | @218415 https://t.co/GzQFNLmNtl *RyanPerez
@115913 I have been a Loyal customer for many years. But the phone I have is trash and nobody wants to help me | @218416 @115913 Having a working phone is everything. DM us and we'll check out our options: https://t.co/cuEwtd2epS *DanKing
.@115714 Press *4. See how many prompts you have to go through to get to customer care or tech support. That alone makes me hate you | @218439 Please tell me what I can help with  . -CP
".@115714 Press *4. See how many prompts you have to go through to get to customer care or tech support. That alone makes me hate you | @218439 I can't be certain on the depth of the menu on any of our automated systems, I'm sorry for the frustration. -CP"
@115714 worst cell phone company..going back to ATT after being with you all for 2 weeks | @218440 Hey there! May I ask what is it that makes you say such thing? -MM
"@115714 What kind of service says that you're better than @115725 when the data is at the speed of a 120 year old senior citizen? | @218441 Hey, are you a Sprint customer? If yes, how long have you been having this issue? Send me a direct message so I can help . -AM"
"@115911 Followed up with a visit to the EE store, even their systems are down? Still no service https://t.co/UVthQLQLr3 | @218553 We'd love to get you back online ASAP! Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
@115913 @115911 you guys offering any good deals on the LG V30? | @218554 @115913 We've got a sweet offer beginning 10/13 when buying 2 V30's. DM us for details: https://t.co/cuEwtd2epS *DanKing
"@115911 say fam why TF Im not receiving all my text messages | @218556 Let's figure this out, James. We're here for ya! DM us so we can get you texting again. *BlakeT"
"Hello @115725  

Will be joining up real soon😉

Just as soon I'm done here with @115911 | @218557 Hey there! Looks like we've been trying to touch base with you in DM, I'll meet you there! *TiannahReagor"
Here I am again @115911 . Something is wrong with your systems. Still want to go line by line?? https://t.co/GdIYDIL1Vk | @218558 Hey Jeff. We'd love to look into your bill with you to see what's going on. DM us here so we can check it out. *BlakeT
"@115911 what do I need to do to unlock my iPhone which bought in 2013 and paid off in 2015. 4 calls over the past year. | @218560 We got you covered, Franklin! Send us a DM so we can get you fixed up! *ElleA"
@115911 great...... | @218562 Hi there!  If you need help with anything we're just a DM away :) *JohnWard
"@115911 considering phone port to you,but in-store SIM more $ than buying on phone.Will switch if I can get new SIM by EOD.Any ideas? | @218563 Let's give it a shot! Send us a DM so we can chat! *ElleA"
"@115911 the new Tuesdays app looks great, but it's so janky. Have to load several times for one message, and it's very slow. | @218564 We're here to help! Please DM so we can check it out. *JohnWard"
"@115714 and the sad thing is that I wanted to continue the lease agreement. Looks like Verizon or ATT will have a new customer. | @218579 This is concerning. We'd like to review your case. Please send us a Direct Message, so that we can further assist you. - LB"
These data roaming text messages are getting annoying... @115714 the representative I talked to said it was a network disturbance 🙄 | @218580 Let's check on that service for you. What's your zip code? -ED
sick of @115714 and their shitty customer service | @218581 I am here to help you and sorry your past interactions haven't been great. Please tell me what is going on? -FR
"@TMobileHelp LTE doesn’t seem to work at all for me in Manhattan NY in Bryant Park. :( Known issue? | @218693 Let’s fix this, Dan! Send me a DM so we can clear this up! https://t.co/eiqro2hcq1 *KyleSaragosa"
"@TMobileHelp Hey, I'm interested in the rebate offer for the new Pixel 2, but I'm a current T-Mobile customer. What options do I have to take advantage of this offer?? | @218694 You have come to the right place, send me a DM so I can get you all the #MagentaDeets! :) https://t.co/b1rv6Im6uc *HolliePace"
"@115911 Question: Why did I get a Nordstrom $10 credit in my Tmobile Tuesdays app, but my husband and kids did not? Thanks! | @218695 @115911 Thank you for reaching out Deidre, I see your DM and will meet you back there :) *AmberSellers"
"@115913 @TMobileHelp @136083 I am not receiving the assistance I need on my new #TMobile line. 6 lines total! 2 are not working. Ideas? | @149616 @115913 We're here for you and truly want to help, Chris. We'll be replying back to our DM thread ASAP to continue. *DanKing"
@115911 hey tmobile. I was suppose to get a $50 gift card last week but the link wasn’t working. It said I’d get it this week but nothing | @116045 What kind of gift card is it JD? Send us the details in a DM and we'll investigate for you. *KaeW
@TMobileHelp I tried to get my free movie rental and its telling me to put a code in but no code is on the redemption | @218697 No worries! I can assist you with the redemption. Meet me in a DM! https://t.co/wnPk0Kpe5r *BrittanyJones
"@115714 I have a new Google Pixel 2 XL coming next week, where can I get a nano sim for the device? | @218717 You can visit a Sprint store. Please click on this link to locate the closest Sprint store.https://t.co/X1DpDgk1EU -GS"
#tmobiletuesdays @115911 https://t.co/Qm1QyhOjF2 | @218806 Oh my goodness!  Let's check it out!  Can you please shoot me a DM? https://t.co/pPPWxmt76F *JohnKuhn
"@TMobileHelp hi I'm currently having issues with my LG G6 please help. | @218807 We're at your service, Konstantin! Meet us in DM to revive your LG: https://t.co/AsNixOq0xa *SekiaSmith"
"When you try to make a move in fantasy football but can’t do it because  @115714 is the most garbage cellphone carrier ever. | @218808 Thanks for posting to us today.  Can you tell us why you are feeling this way. Direct Message, so that we can further assist you. -SR"
"@115913 I bought the JBL black and it doesn't have the best sound like the white one I bought 4 yrs ago...is it because its waterproof? | @218809 @115913 Hey there, Maria. Please DM us so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
@115911 @TMobileHelp @20324 I'm Mad as Hell and I'm Not Going to Take it Anymore! 🤬 | @218810 Help is here!  I have replied to your DM and I'll meet you back there.  Thank you! *TraceyFoster
"@sprintcare can someone please contact me over the phone to discuss my account? | @162125 Hello Ryan, we want to help you but in order to so we need to send you a secure link through DM."
"Tryna figure out why I only have one signal bar? @115714 | @136066 This is not good! How long has this been going on? DM us, let address this. - AM"
"@115714 help us get the @122986 pixel 2 like @115911 please :) | @218821 Hey! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist - KP"
@115714 do I need to switch my service? | @218822 Hey! What's going on? YP
@118302 @115913 I need y'all to do the same deal @117159 is doing with the Note 8 and BOGO for the #LGV30 !!!! | @218920 @115913 We've got a sweet deal beginning on the 13th for the V30. DM us for details: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hi, I have a question | @218923 We've got answers! ;) Meet you over in DM https://t.co/cbaCC4vqgh *MichelleWalker"
Crazy thing is I sent that tweet an hour ago to be sent and it just now went though! Get it together @115714! | @218928 (2/2) Do you have issues in one or multiple locations? How long have you been having issues? - WR
Crazy thing is I sent that tweet an hour ago to be sent and it just now went though! Get it together @115714! | @218928 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@115714 me has decepcionado.... 💔 | @218929 ¡Hola! ¿Tiene problemas con la señal de el servicio? Por favor provéanos una descripción para asistirle. -VS
"My family has been a @115714 cust for 20 yrs. Early adopter. Up to 7 lines now? Literally 20-25 hours of dealing w chat + customer service. | @218930 This is not how we ever want our valuable customers to feel!  I apologize your issue is taking so long, are they resolved?"
@115714 the language barrier w/your overseas customer service team is UNBEARABLE | @218931 Is there anything in particular we can help you with?
"@115714 i really wish you would stop nickel and diming you're customers lol i really do. | @218933 Hi! Is there anything we can assist you with? Please let us know, we are here to help. -DS"
"@115911 whenever i connect to vpn on samsung s7 it restart the phone. | @219132 Wow, that's some unusual behavior. Please DM to tell us more! *JohnWard"
@115911 why am I paying for Your downtime? Your mistakes? I won't be much longer that's for sure. #tmobile #tmobilesucks #servicenoservice | @218810 My offer to assist is sincere.  I have replied to your DM & I will meet you back there.  Thank you! *TraceyFoster
"Dear: @115911 I need a new phone , I need a upgrade . What can y’all offer ? | @157114 Let's take a look, Pal! DM us and we'll check out your options! *WhitneyJ"
"@TMobileHelp @115911 I was supposed to hear back from customer service two days ago... still waiting to hear back | @219133 We definitely want to check in with you! Send us a DM, let's figure this out! *TiannahReagor"
@115911 I’m having connectivity issues on cell network today. Can’t connect with app long enough w/o wifi to start support chat | @219135 Hmmm. Let's see why this is Charlie. Send us a DM and we'll get on it right away. *KaeW
"thank you @115714 & @sprintcare for helping me, it took a few people and a few hours but I got what I was asking for. #HurricaneMaria | @219147 You're welcome!! Happy to hear you got your issue resolved. Thank you for choosing Sprint. -GS"
".@115714 @83636 has been on with reps for over 2 HOURS re: $13/mo credit that failed to apply to 1 line. 10yr customer, #NotA5 https://t.co/m71Aw9DblC | @219148 Please send us a Direct Message, so that we can further assist you. --OC"
"I can't believe how bad @115714 service is.  This was a huge mistake | @219149 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
"@115714 y'all have to step y'all game up it's been a lot of weird shit going on I might be taking my talents to T-Mobile 🤷🏾‍♂️#Unacceptable | @219151 Sounds like something we need to look into.Please send us a Direct Message, so that we can further assist you. -DS"
"I just sat on chat w/sprint for 2.5 cuz u can't speak to a human and 1hr and 45 min of that nothing said to me except we will be with u shrtly  to only get this wth????@115714 @sprintcare https://t.co/tUIrfqDE0y | @219228 Hi! Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
#sprint thank you for the new service best Decision I made | @219230 We're glad to know that you feel that way! Thank you for giving us the opportunity to serve you. We appreciate the confidence you have placed in us. Feel free to send us DM if you need any assistance in the future. -LR.
@115714 has the worst fucking service | @219231 That's not what we like to read! What makes you feel this way? Let us know. - DB
Janky service! Fix it up asap! @115911 | @219352 Hey there! Let's get you back to rocking awesome service! DM us so we can see what's up! *MelindaR
@115911 y'all really need to increase coverage in South GA around Americus and Albany GA. I have no service in those areas | @219353 We're always expanding to make sure you have the best speeds! Send us specific addresses through DM and we can take a look further at what's going on. *TarynS
"Bleh, surprised to get poor customer service today from @TMobileHelp | @219354 Let us turn this around, send me a DM so I can help out! https://t.co/xaT8QuZFeS *SidneyNorton"
"@115911 3 reps (2 transfers) and 47 minutes later to be told an item is sold out? May need to rethink adding a line and making an additional purchase. | @219355 Hey there, Nate! We want to get you rocking shiny and new! DM us so we can see what's up! *MelindaR"
@115913 Was really looking forward to getting that #LGV30 with my jump on demand that customer care insisted I had. | @219423 @115913 We'd love the chance to take a closer look into this with you! Please send us a DM. Thank you. *CassyFitzgerald
Was there really a data breach at T-Mobile? Is that the reason I can't access my account information on the app or website?@TMobileHelp | @219424 We take security very seriously!! DM me here >https://t.co/x0QlmC72Qi<  so I can check into all of this for you! *EricaCardwell
@115913 when will T-Mobile get the Google Pixel phone? | @219513 @115913 We won't be carrying the Pixel 2 but we do have a sweet rebate if you decide to bring it over to us! https://t.co/3lD1cfoHa6 *RachaelTansey
"@115911 why doesnmy iphonex tracking number page disappear? No longer shows any information. | @130310 This is something we can look into, Daniel. Send us over a DM and we'll check this out for you! *NaeJ"
"@sprintcare I have had zero service all day, cannot make phone calls, text, or internet (only wifi works). Whats going on?? | @219532 Hi Sam, thank you for reaching out to us with your concern. Please send us a Direct Message, so that we can further assist you. -KK"
"@115913 No Netlix??  I have 7 lines but after many attempts with customer service reps, they all say I have ""the wrong kind of plan"" Sad | @219540 @115913 We'd be happy to chat options of getting you on a qualified plan. DM us anytime: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp Will my iPhone 7 qualify for the $300 trade in on on iPhone 8 with the slight scuff marks on the metal frame? https://t.co/DYULbhVvFS | @219544 Hey Ben! That's a great question about an awesome promotion! Let's check your eligibility together! https://t.co/wS7tizxjtQ *EmilyNewman
@115714 I would take Jeep Cherokee that I win on road trips across the U.S. to see family & places that I have not seen before. | @219551 Hey! Thanks for your interest in our Just For You Sweepstakes. Click the link provided to get registered: https://t.co/drNtYldHij. -KM
@115714 hurry and ship my X please😔 | @219563 You can track your order at https://t.co/l13eStvC56 - JM
"@sprintcare Seems I cannot get my issue with billing resolved with my local Sprint store or calling into  customer care since 10/15. Purchased S8, with Sprint flex promo in August and being charged incorrectly, help or I'm going to whistle blowers. | @219564 Oh no! We want to make sure that you are getting the correct amount billed for your Sprint flex lease. It would be my pleasure to assist you. Can you please send a private message, so that I can gain further details about your account?"
"@sprintcare I've got to say, I'm a long-time customer and am pretty angry with @115714 right now. I bought an @134202 on Nov 8 and am paying $29/month. My wife just bought one and is paying $5/month. Go into the computer and give me the lower price!!! | @219565 Hey there! I would like to verify this directly on your account. Please send us a Direct Message to further assist you. -DM"
"Hey @115714 @sprintcare I’m dropping calls all day today. Pls help | @219566 Hi, thanks for letting us know, can you send us a DM so we can further assist you. -HM"
"@115714 I am a current customer and have the unlimited plan Do you have any new promotions with that plan? The name of my plan is unlimited freedom new account promo. | @203844 Hello Josh, thank you for reaching out to us. Unfortunately there isn't any promotions at this time. Is there anything else you'd like us to assist we can assist you with today? -GB"
@sprintcare you suck https://t.co/ToNeO7mukj | @219569 Hi there! Please send us a DM wit details and we will jump on it. - LP
#marceloclaure https://t.co/8mw4m8m5c2 | @138724 We want to help you.  A member of Team @116447 will be reaching out shortly.
"I vote @115714 for most dishonest company of the year. Terrible customer service, bait and switch plans, second rate service. I can't wait for this year to be over to switch companies. | @219575 Hi Jedd, I am here to assist, please send a direct message. -AF"
"@sprintcare what's wrong with your service in Chicago today? I'm being disconnected every few seconds | @219576 Hey! We'd like to look into this. Please, DM us. - GS https://t.co/rMApsV8PQY"
"@sprintcare Web login won't work. Phone says: ""Use *2"" to call."" Call *2, get rerouted to phone app. Login doesn't work, phone is offline. Phone says: ""Call *3 to pay your bill."" Call *3, get rerouted to phone app. WHY IS IT SO HARD TO CALL CUSTOMER SVC AT A PHONE COMPANY!? | @163660 Hey Eric! Let me help you getting your Free Streaming Service :D Can you please DM me? -MP"
"Really getting frustrated @115714 that a new customer of yours gets all the good stuff on deals, but as a 10 year loyal customer,  I get jack and pay Premium for new phones??? C'mon!! | @219577 We don't want you to feel that way. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY"
Fuck @115714 and they bullshit ass service | @219579 Hey! What's going on? Please let us know to assist with your matter. - EG
"Need @115725 after 8+ years with @115911 I’m tired of their loopholes & charging me for services that I can’t use when the time comes. | @219652 You can use the JUMP, no worries! *KirstenHartford"
"So @115913, @115911 charges me a $20 fee to order my #iPhoneX on the phone bc website gave errors. What happened to customer service? | @219653 @115913 We want to ensure all went well with your order, Crysti. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115913 why don’t T-Mobile phones work on the WiFi @ Lurie Children’s Hospital in Chicago???? | @219712 @115913 I want your phone working at all times. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"The worst customer service award goes to @115911. IPhone X getting lost in the mail followed by multiple investigation and no proper response (except for “We are sorry we made a mistake. Give us another week”) Guess what @115911 , a week is all you got!! #frustrated #tmobile | @219736 Thank you for your patience Jash. If nothing changes in the allotted time, please do not hesitate to reach out to us here. *KaeW"
"@115913 I'm 10 YEARS w/ TMO & don't need another line to get black Friday bogo deal. Cmon man! these promos are 4 new customers only (hoping u personally can help! TMO rep contacted me saying they could ""help"" but only offered I wait for future promos.  Not exactly ""helpful"" | @219737 @115913 Those BOGO deals *are* for all customers, including our amazing existing customers. I see the DM that you sent over and will meet you back there. https://t.co/93XwcSKFIy *RayButler"
@TMobileHelp will there be panda express tomorrow for t-mobile Tuesday's? | @219738 We've got other partners and gifts to offer you this week. Check your T-Mobile Tuesday app to see what we're offering next! *BrittanyJones
"thought this guy @115913 of @115911  was a good honest guy. He ought to pay his workers more so he can hire someone with a brain. I have 7 lines, I went to get new phones and 4 months later I find out that some are leased and other are purchased. I asked y. no idea #clueless | @219739 @115913 We're here for you and truly want to help. Please click this link to send us a Direct Message when you can so we can get started: https://t.co/cuEwtd2epS *DanKing"
"I swear @115714 is real ""fuck you, pay me"" | @219841 Hello! This is not the type of comments we want to see. Can you tell us what happened? We'd like to help. -RL"
"Yo @115714 is so fucking ass | @219842 Wow, that’s terrible. What's going on? We want to help you. -JN"
"Do not sign up with #Sprint cell service.  They lied to me, so I’ll be moving all my business including people I referred to @115714 away. | @219843 That's really terrible. Tell me what's going on and I can help you. -JN"
You guys remember when you started gouging WiMax devices for premium data even though most of us never saw it?  @115714 can i get refund? | @130147 What's going on? Have questions? Ask away! -S M
I am more likely to not have reception than have reception with @115714 stop lying in your commercials | @219844 This is definitely not the way I want you to feel. What issue(s) are you currently being faced with? I am here to help. -JJ
"@115911 
Favorite Halloween candy, Blow Pops lol. #TMobileTuesday , #Contest | @217881 That's one ghoulishly good treat! *TiannahReagor"
"@115911 I no longer understand how tmobile Tuesdays work. I used to hit a button and see what my prize was, now I have no idea. | @219916 We just did an app update so send us a DM and we can help walk you through that so you can #GetThanked! *SonjaKett"
@115913 @TMobileHelp Id like to take advantage of pixel offer on SC10gb with 6 lines. Do I have options? | @219917 @115913 You'd need to be on an unlimited plan to qualify. DM us and we'll chat options: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp can I get assistance? A phone on our plan isn’t connecting internationally. | @220309 Absolutely! We've got to make sure that you're able to stay connected at all times! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"@115911 Hey! I’m on the Jump On Demand program and I’m planning to upgrade to an iPhone X. Do I have to make a downpayment? | @220310 Hey there, Kuiper! Down payments are account specific. Send over a DM and let's check that out for you! We're here to help! *BrookeK"
"@TMobileHelp HELP PLEASE. | @146781 That's what we're here for! :) Please, meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"@TMobileHelp de Deezer activatie doet t niet . ""Er is een probleem met de livestream"" ? | @220311 We would love to assist however we are T-Mobile US, you may want to try @121678 *PoxMaphixat"
@220582 I'm so frustrated @115714 strikes again and I still dont have what I need. https://t.co/POFjV3EuYT | @220581 Hey there! We have sent a DM. Please reply! :) -AC
@115911 is there a problem with the T-Mobile app | @220583 Hey there! Are you having some trouble? Send us a DM with details so we can check it out! *ElleA
"@TMobileHelp hi there, i would like to change my plan to a pay as you go deal but keep my number. What is quickest/easiest way to do so? I'm currently on Tmobile ONE. Thanks | @220584 The quickest way is to DM me right here!  https://t.co/I6eWC2B8S0 *JohnWard"
"@115913 I just had a very disappointing Facebook response from one of your customer service agents regarding cell coverage in the City of Chicago. Would really appreciate your help. | @220678 @115913 Hello, Dani. I'm sad to hear of this experience and would love to help. Please send me a DM, so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
@115911 got a banner that says it covers all of TAMPA issa lie my calls stay failing 🤷🏾‍♀️ | @220679 No way! Transparency is what the UnCarrier is all about and we want to make sure you're all connected. Send us a DM so we can further assist. *KeithM
"@115911 where do we send old iphones 6 and 6S to get our refunds on the two iphone X we just activated Nov. 27, 2017?  Our numbers are 202 203 8585 and 202 340 5222. Names: Freudenheim, Tom and Leslie. Address: 1200 5th Ave, 5B, NY, NY 10029. | @220680 Hey Leslie. Send us a DM and we can chat. I might suggest deleting the original tweet just since it contains some personal information *ErikS"
@TMobileHelp  Hi.  I lost my (pre-paid) sim card. Can I get another through you?  Spent 30 min on phone with TM support but did not get confirm email so maybe it did not get ordered... | @220681 We're here to help! Please send me a DM https://t.co/PqgHENiX1V and we'll work together to get some answers :) *ByronEdwards
@115911 how do I enter a chance to win on Tuesdays entrys | @220689 Great question Anthony. Every contest has the full details underneath the directions. DM us if you have further questions. *KaeW
"@115913  Mr. Legere we need your help! We have been loyal customers for years and love everything T-Mobile has to offer. However, our T-Mobile buisness account has been experiencing excessive fraudulent activity. We don't want to switch carriers how can we secure our account? | @220690 @115913 Oh no! This is not what I want for you at all and would love to work with you to get to the bottom of this. Send me a DM, so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"Annoyed. Spent thirty minutes waiting in a @115911 store to buy a phone, only to find out the $300 off offer for my old phone no longer applied. Most they’d give me for my old phone is $85. #BigDifference #NoNewPhoneForMe. | @220691 Hey there, Vinnie! We definitely want to assist you in finding the device that works best for you! Please send over a DM and allow us to take a look at your options! *BrookeK"
"Still dealing with ZERO service at work... @115911  #sinceaugust #goingintofourmonths #savedwithwifi #stillcantreceivecalls | @220692 Whoa, Melreiche! Please send over a DM and let's get to the bottom of this for you. We are here for you! *BrookeK"
Smh real disappointed in @115714 right now. This is not what I signed up for! Big let down! | @220777 Hey there! What's going on? Please let us know to assist. - EG https://t.co/rMApsV8PQY
Been a year and @115714 is still trying to make me pay 500 dollars for bullshit they lied about.  Nah | @220778 Hi there! Allow us to assist you. Can you elaborate on the issue in which you encountered? -LR
"Dear @115714 I’m so sorry I left you. You were everything I needed and I abandoned you for a smooth talking #hustler (@ATT)who made me believe they could treat me as good as you. I’m so #sorry. #regret #badtrade #neverswitch #attlies | @220779 We would be more than glad to have you in our family once again. To learn about the amazing deals and promotions we have for our customers, please visit: https://t.co/vmQEcCG8fV - JF"
@sprintcare is service down in Detroit area? | @220780 We'd gladly help. Please DM us so we can look into it. -LC https://t.co/rMApsV8PQY
"If @115714 or @sprintcare offers to send you a “Magic Box” don’t do it! It’s not free, and it doesn’t work!! #TerribleCustomerService | @220783 Hey, thanks for stopping by. When was this offered to you? Send us a DM. - JM"
"Who else gotta 8plus that has malfunctions, my shit just cut on and off outta nowhere freeze up all type of dumb shit #Iphone #Sprint | @220784 Hi! DM us to review this situation with the device. - GS https://t.co/rMApsV8PQY"
@115913 @115911 will you all ever get this fixed. Love the company but my bill has been messed up for 8+ months. I've called and talked on the phone for hours. Thought I got it fixed but it's not and even the texts are lying now....im still paying for the free line https://t.co/0NVtWQwxwM | @220912 @115913 That sounds like something we can help you with. Send us a DM and we can take a look! Thank you in advance https://t.co/F5qTU4vh90 *AlexSemsch
Big thank you to Josh from @TMobileHelp for the amazing service yesterday .You always know how to keep customers happy. | @220913 Josh is a rock star! Glad he got everything squared away for you <3 *MattHargleroad
@115913 Do u know what files i can delete or can not on my phone? I keep getting a notification that i need to do delete files but im scared to | @220914 @115913 Hey there! We would love to check this out for you! Send us over a DM to get started. https://t.co/F5qTU4vh90 *AlexSemsch
Why is everybody trying me ?! I’ve had 3  issues with 3 different companies & their customer service reps just seem to not care for their customers. 😭 @115911 @41074 @218747 | @220915 Hey There! I'm all about a seamless customer experience so I want to assist! We're the #UnCarrier for a reason! DM us so we can turn those tears into tears of joy! *WhitneyJ
"My plan is unlimited for 3 : Text Talk and Data, but signal is too weak and slow https://t.co/Up5HYOQYl1 | @221135 Hello. We are sorry to hear that you are having difficulties. Please send us a DM and Team @116447 will reach out to assist."
@115714 @sprintcare https://t.co/kP5VqFLDHJ | @221136 Hey there! Questions? You’ve come to the right place. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
"Been trying to get the @115714 iPhone promotion the past three days... Says I'm eligible yet it wont give me the promotional price! So sick of this | @221137 Apologize for the inconveniences. please confirm, are you a sprint customer? -PC"
"SO tired of paying so much for cellular service. @115714 takes almost $450 a month out of my pocket. Sadly, I am locked into a contract and they will not lower my bill. May have to eventually do without a phone. $700 a month cut in our income after MIL death making life hard. | @221138 Please DM us so we can take a closer look! -Maria Q"
"I fucking hate @115714 I have nothing but problems with y’all, I call customer service about a $600 bill and can’t even understand the damn people | @221139 Good afternoon. I am happy to research and see what is happening with your bill. Send me a DM so I can get started researching for you."
"@sprintcare my brothers phone has been doing this multiple times, he reset the settings and it still doesn’t work https://t.co/0mt3doQWZs | @212205 Hey! Let us help you out! Please send us a DM with your nearest cross street and ZIP code to review the coverage on the area. -R.S. https://t.co/rMApsV8PQY"
"09/24/17 phone bill 242.42 will be the highest bill only they said, 10/24/17 phone bill 162.48, 11/24/17 phone bill 252.89 🤔 WTF @115714 how the 3rd bill higher than the rest and I made no changes. 😒 | @221140 Hey there! We would like to take a look into your situation. Please send us a DM, so we can assist you. -  EH https://t.co/rMApsV8PQY"
"@115714 is sooooo trash smh the service is horrible | @221141 Let us help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare @8850 I""m going to throw away my Moto E4 if all the app garbage doesn't stop.  I bought a phone and that was what I wanted I don't need it to think for me or make decisions for me.  How do I make it stop NOW? Or do I just need to throw it away because it won't stop... | @221142 Hey there! What's up? Shoot us a DM with more details of what's exactly going on, so that we can further assist you in a better way. - FS"
"@115911 @TMobileHelp this company is awesome https://t.co/1dhQM8QUBL | @138068 You already know! 📶😎 We're not the #GOAT for no reason! 🐐 If you need anything, DM me  ➡ https://t.co/m0OQWGlE4J I got your back! 💪 *SamoAljasim"
"Called @115911 customer service to activate SIM on wife's new phone. The guy ends up deactivating my phone, and activates my phone number on wife's phone. 🙆 

I wish there was a simple way to activate SIM online without having people screw things up over the phone. https://t.co/TqRbag98b7 | @221160 Send us a DM, we'll make sure this is all squared away quickly so you both can stay connected. *JoanO"
"To mr @115913  and @115911  this is very sad ive been online talking to ur team for 15 hours back and forth on twitter and nothing was resolved with my service i refuse to pay 212.00 for a service that hasnt been working for over a month and u except me to pay a full bill | @135515 @115913 Your concerns are important to us, and we have been able to address your concerns in full. The steps to a resolution have been provided, and we are happy to continue the process in DM. I will meet you back there in a moment. Thank you *AlexSemsch"
"@115911 zte quartz watch=no more useful than paper weight.According 2 ur customer service ""experts"" 'Jeremy' and 'joe',what I exp'ed was buyer's remorse.What I have is not buyer's remorse, it's anger @ being sold item that doesn't work and ur 'experts' refusal 2 let me return it | @221161 Whoa. This is not the type of experience we expect at all. Sometimes we don't like the devices we get but, if it's not functional then that's absolutely an issue we'd like to fix it or find a better solution. DM us and let us know more about your concerns. *KeithM"
"@TMobileHelp sold my iPhone 7 to my friend who has T-Mobile. But the T-Mobile chip is not working. | @221162 Sounds like a job for T-Force! Don't worry, I got you! Shoot me a DM and we'll get this sorted! https://t.co/99Z9nj0518 *RyanMitchener"
"@115913 

Please tell me, how I can be in collections after canceling a policy before numbers assigned, returning phones back unopened, receiving a refund back for returning equipment, and contacting over 5 CSR who promised to resolve; but never return the call? | @221163 @115913 OH no. This is not what I want for anyone and would love to work with you to get to the bottom of it. Send me a  DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"This sales rep @115911 was extra shady...makes me not wanna switch. At least not at that store... | @221164 Woah! That's not something we want to hear, Kai. DM us, tell us what happened there. *JoanO"
"@115911 I need help please | @189396 We're here for anything you need, Nicole. DM us, what's up? *JoanO"
"As always @TMobileHelp outshines everyone with clear and fair customer service thanks Chris Scott @115911 | @221165 Chris is pretty awesome!!! Thanks so much for the amazing feedback. :) You're a rockstar too!!! I hope that you have a great day. If you need anything else, let us know! T-Force is here for you 24/7! *LaurenWalker"
"@115913 my @115911 pain point is my t-mobile! I can’t change my number from here and I can’t activate a new sim or anything... please fix this and I’ll be happy forever with all of the other stuff you guys have!!! | @221387 @115913 Hey! In order to protect your account security, these transactions will need to be done with a representative. We're here for you, though! Just send us a DM, 24/7, and we'll get you taken care of. *AlissaFast"
"@115911 just got an email today for a new promo to get free tablet with new line add on. I added a line last week. Am I eligible? | @221388 We always want to make sure you can take advantage of all the best deals. DM us, let us take a look at this. *JoanO"
"Y’all bout to have to fight me. Real shit. @TMobileHelp @115911 | @221391 Whoaaa! This isn't the feedback we strive for, send me a DM https://t.co/9IUH5Nit1g and we can figure this out! *AmberSellers"
"@115911 @115911 Help what kind of racist staff do you have that rejected my Ecuadorian PASSPORT as a form of ID to pay my bill and said only American IDs were accepted! | @221392 Woah Fernando, please DM us with more information on this situation. We're here for all our customers. *JoanO"
im on verizon so i got a verizon iphone but i want to move @115911 @TMobileHelp is there trade in phone program like i trade my verizon 8 and get a tmobile 8 at no cost or how can i unlock it to use it with tmobile somebody send help lol | @221393 Hello Jaden!  We would love to have you with the #UnCarrier!  Shoot me a DM  and we will get you all the info you need!  https://t.co/HxATIJF0QV *KevinGray
@TMobileHelp I sent a DM... I'm about to beg Verizon to let me come back. So frustrated right now. | @155003 It's important to us that you're able to stay connected. Please DM us where this happened so we can assist: https://t.co/E37bpdWEut *StephanieTowers
Umm @TMobileHelp are You all over The Emoji Selection or is that A @117159 issue? | @221394 Let's figure it out! Send me a DM here https://t.co/43NmJRbdQL and send me a screen shot of what you're seeing - I'll be ready and waiting for your DM. Thank you so much! :) *BrentHayashi
"#Assurant ... The worst insurance you can possible have ... @118272  - Thursday and still no delivery of my @115911 phone...it should have been here Tuesday, thanks @115817 ...the #worstexperience continues! #Disappointed  #tmobile #assurant #ups #fail #CustomerService | @221395 Oh No!!! That certainly isn't cool at all. You need a phone NOW! Let's take a look and find out what's going on here. #TForceToTheRescue! I'll meet you in your DM, Athan, Thanks again https://t.co/6NxKsl5RJm . *JoshHenegar"
"@115911 @TMobileHelp thank you for the outstanding customer service I got today. | @221396 I am so happy to hear, this, your more than welcome. Thank you for letting me know. Please know that T-Force is here for you 24.7. https://t.co/NICrRPn7OP *SierraRichards"
"@115913 hey, see you want customers. Went into store #2899 in Apple Valley, Ca. CSR there were not helpful at all. Im VERY regretful that weve made this change. Had to drive all the way home to make a call that couldve been done in your store. Very regretful customer here. | @221398 @115913 Hey! That's not the experience I want for you or any customer and would love to chat with you about this. Send me a DM by clicking my photo, to get started. https://t.co/3sF8qpf2nx *AlissaFast"
@sprintcare they send me a phone over the internet I want to be able to check it out you can't tell by looking at pictures and I don't appreciate the run-around I've gotten from this company | @139113 What type of package was sent to return the phones?
"@115714 go fuck yourselves 🖕🏼 y’all just lost a costumer ✌🏼#NotSorry | @221551 Hey! Did you change carrier recently? If not, please, let us know what's happening that makes you feel this way. - CE"
What’s the point of unlimited data if the shit don’t work anywhere... 🤷🏽‍♂️ @115714 | @221552 Hi there! Let's check on that service. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
@115714 can you unlock my iPhone 5S locked to your network? | @221553 Hello there! Thanks for contacting us. In order to unlock a device you need to know either the name or the account number where the device was activated with us. Please send us a Direct Message to further assist you. -DM
"@sprintcare @115714 new customer. Got iPhone X today but your system forgot who I was. Your chat support is a useless robot that told me I had to drive 30 miles to get my online order activated. I’m furious! | @221554 You got it!? Which one did you get 64 or 256 GB? Allow us to know, where you able to activate it? Give us more details. - FS"
@115714 customer service is impressingly aweful | @221555 We do not want anything related to our company being viewed as the worst. What can we do to assist?
I paid over $600 to buy my old phones out from sprint and now they are claiming them as fraudulent because someone in Rhode Island opened 3 lines on my old account... @115714 your the worst followed by you’re customer service... | @221556 Send a DM. - JM
"@115913 @115911 So it looks like you took money out of my account for my iPhone X and then put it back in, i did not notice this and spent the money so now I have a $750 Christmas bill yay me.😭
I don’t know how or if I cam pay that🤷🏻‍♂️ https://t.co/pFnvRpmzSc | @221713 @115913 Hey! That's not what I wanted for you at all and would love to work with you to get tot he bottom of this. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115913 there’s a discrepancy in your binge on and I’m being cheated by @115911 | @221714 @115913 Its important to know how Binge On is impacting your account. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@TMobileHelp how much is a Samsung S8? | @221718 Hey there, Jackie! Full retail price on the S8 is $750 + tax but shoot me a DM here https://t.co/QHDTFHxSPu and we can check your account for the monthly pricing deets! I got you! *KrystnYogi"
@115913 I recently switched carriers and I'm very unhappy with what we have and I feel trapped for 2 years. Please help me! | @221719 @115913 Hey! We're here to help. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"How I have all bars and LTE but IT STILL BIFFERING AND WONT LOAD RIGHT. @115714 y’all suck fr | @221936 Hey there, let's get to the bottom of this. Please send us a Direct Message, so that we can further assist https://t.co/Y0i8gxviXI -RL"
"@sprintcare @124218 @115714 you gotta be kidding me. One of your rep put me on hold for 20+ mins n hang up on me. This is what you got for being15yrs with sprint. https://t.co/ycmunCMiHw | @221937 @124218 Hey Divyesh, we apologize for the inconvenience. Please send us a Direct Message, so that we can further assist you. -RL"
@115714 been a customer for 18yrs now and every month its harder to pay than the last. Are you guys doing this on purpose #gettingahousephone | @221938 We don't want you to have problems. Please send us a Direct Message to further assist you. You can also verify all of our methods of payments here: https://t.co/hOoO4jnnjT . -AG https://t.co/rMApsV8PQY
"@115714  and @sprintcare REALLY!!FORT MYERS,FL AREA 2 DAYS W/O PROPER SERVICE. UR SERVICE NOT CHEAP OR FREE. GEY IT TOGETHER. | @221939 Hey, we apologize for the inconvenience. Please send us a DM so we can further assist you.  :) -AL"
@ATT likes to keep people on the phone for hours then transfer them to 4 different people great way to push people to consider other services. Hope @115725 @115911 or @115714 don't do that to their customers | @221940 Please go to https://t.co/y5KU4cSsLx and check us out. -FR
@ATT likes to keep people on the phone for hours then transfer them to 4 different people great way to push people to consider other services. Hope @115725 @115911 or @115714 don't do that to their customers | @221940 Hello we would love to have you as a customer. We are now offering great deals and offering great plans. -FR
"Why is my bill $144 @115714 FOR ONE LINE | @221941 Hi. We can take a look into your account to verify this. Please, DM us to get started. - GS https://t.co/rMApsV8PQY"
"@115714 is freaking ridiculous! They never try to help their customers, but instead help themselves. And some disrespectful ass workers as well ! | @221944 That's definitely not the sort of feedback we'd like to see posted. Please let us turn this around. We'd like address all your concerns. Please send us a Direct Message, so that we can further assist you. -S M"
@TMobileHelp Hi can you guys help me with something please? | @221956 We can totally help out! Send a DM our way with what's going on and we can work from there! https://t.co/AoIxFXbK8A *JenniferRogers
"@115913 its been over a year of #TmobileOne and after reviewing my plan no rep has been able to justify my move, but as a long time customer I am being left out. #FixIt | @221960 @115913 I want to ensure that you understand the positive changes that were made by making the switch. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
"Dear @115913 your @TMobileHelp  chat crew sent me back to the store twice that the second store is now on the phone with support trying to fix trying to fix and it was an EASY FIX that shouldn't of taken this long. | @221962 @115913 Hi Bonnie, my team is here for you and we'd love to go over all options we have available to help. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 dude! I switched from @115725 on your ""buy out"" plan and your tmobile co. won't honor my rebate/payoff to @115725! this is bullshit! your store mgr said the buyout works for androids but that's a fucking lie! FUCK T-MOBILE! 😡😡😡😠 | @221963 @115913 We'll get this checked out right away, shoot me a DM and we'll dig in https://t.co/Nr93OTtXRx *TaylorBest"
"@115913  my galaxy s7 edge keeps overheating crashing.tmobile said i can jump to galaxys8plus and split two payments..I talked it over with my wife when i called back they said no and i have to wait till febuary | @221964 @115913 We'll check out all options to get you into a working handset, send me a DM so we can chat https://t.co/Nr93OTtXRx *TaylorBest"
"@115913  I have never had T-Mobile service before. I am following you now to learn about you and your company. Maybe I will switch! | @221965 @115913 We'd love to have you on #TeamMagenta, Cheryl. Shoot me a DM if I can assist you in switching https://t.co/Nr93OTtXRx *TaylorBest"
".@115911 2nd time i've done a trade in with you. 2nd time you lost the phone. | @222317 Hey Bruce, shoot me a DM https://t.co/zMHlDmwgGJ so I can check on that for you, I got you covered! *VictorianLang"
"Only getting edge network 0.7 miles from @115911 HQ in Bellevue. Is it the magenta network or the iPhone 6plus? https://t.co/sIpxFVbp4c | @119906 Hmm. That's odd? The iPhone 6 Plus is absolutely meant to be connected to the UnCarrier network and the best in coverage is what we'd like for you. If it were me, I'd be shocked if I'm that close to our building as well. DM us so we can find solutions! *KeithM"
"@115714 your employees are so damn useless @ATT is going to be getting a new customer soon. | @222391 Please don't do that. We would love the chance to rebuild the trust. Please hit us a DM with details on what's happening, so we can work out our magic - LP"
It’s really difficult to activate my new #iPhoneX on @115714 So disappointed in their robosupport. They are a mobile carrier. Why not just call me @sprintcare you have my number. | @221554 Thank you for your patience. After review we saw that you currently begin address in a secure message. We kindly ask that your  refer to your secure message so that we can further assist you. -Keston W
Y’all tryna get ya followers up .... you ain’t slick 🤦🏽‍♂️ https://t.co/ky9HMaVn1H | @221552 We want to help! We will need you to follow us @sprintcare and send us a DM for further assistance. -Y.F.
OMG I ABSOLUTELY DESPISE @115714 | @222392 Hey! What is happening? - GS
"#Sprint - you have a sales rep named Dan who needs to be better trained for how to treat customers with phone purchase questions. | @222393 Thanks for the information. We would like to address this situation, please send us a DM and tell us more details about this. -R.S. https://t.co/rMApsV8PQY"
"Still haven’t the same issue with #Sprint and it’s almost been 3 months smh! Anybody know any good phone companies? It’s about time I take my services elsewhere. #sprint #verizon #at&t #t-mobile | @222394 This is definitely not the way I want you to feel. Allow me to look into this immediately. Please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
@115913 @115911 @TMobileHelp John big fan of yours and what you are achieving however just been stung big time?? Any help would be appreciated https://t.co/msYK64nXwe | @222648 @115913 Your bill should be the same each month. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@TMobileHelp ~ how do I turn off the transcript of voice mail messages to be sent via text?? | @222649 Hey there Thierry, I can help you with that! Send me a DM so that we can get started. Thanks! https://t.co/VPw2v7TEeD *HiginioAguirre"
"@TMobileHelp is the cell tower down or are they doing maintenance | @222650 Hey there, Johnathon. I'll be your #TechnicianMagician to take a look. Meet me in DM https://t.co/vFlxW8eRD7 *RyanCulpepper"
"Hi #all, sorry for delays in service, we switched to @115911 @115913 and despite ""full"" coverage claims, there is none 😢 working to fix asap👌 | @222651 @115913 Hey! I want you to have the service you deserve and would love to work with you to get to the bottom of this. Send me a DM and we'll get started. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp : Suddenly my mobile bill increased to 140$  whereas it was 100$ i was in a tmobile promo plan. to get netflix i was told to switch to Tmobile one plan. Makes me worried. T-mobile was so good at their service | @222653 Yikes! We hate bil shock here on the #UnCarrier! DM me, and I'll get this all sorted out for you! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
@115911 y'all some schemers... | @222654 What's going on to make you say this? *JamieK
"Hey @TMobileHelp I've been to three different stores in ,two days and my iPad still isn't connecting to cellular. | @222655 Yikes! Have no fear, Danny Boy is here! I'll be your signal superhero and save the day!! Shoot me a DM, and I'll dive right in! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 why is it no mater where I go I rarely have service? | @222656 Having a strong connection is important to me, Jessica. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115911 @TMobileHelp got a call from you guys today but the number didn't match the location of where the representative said the call center was and the representative said they mask the number so customers are more likely to answer..is this a common practice? | @222657 Hmm... sounds a bit off, outgoing calls always have our 1-800 # as the caller ID. Can you do me a favor and shoot me a DM here https://t.co/43NmJRbdQL with a screen shot of the # that called? I appreciate it, your security & privacy is super important to us! *BrentHayashi"
I’m going to T-Mobile soon... @115714 is killing my shit 😒 | @222933 We will hate to see you leaving the Sprint Family. Allow us the chance to review your case. Please DM us with details so we can further assist. - AP
"@115714  My iPhone X has been on Back order for Weeks wasssup?😴 | @222934 Hi. Please, stay updated through https://t.co/RDgqxv7W9w to see the delivery estimates. - GS https://t.co/rMApsV8PQY"
@115714 you got some fucking shit internet can't even load a fucking video go to hell piece of shit | @222935 Hi there! We want you to have the best experience possible and would like to help. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
Phones back on after like 2 weeks. Eat shit @115714 you’re the worst company on this planet | @222936 Hey there! We will be happy to help. What's going on? You can DM us with details about the issue. - AP
@74220 @74221 @115714 is it true that Sprint is shutting down my Family Finder service provided by Location Labs? | @222937 Hey Fran! We would be happy to assist. Can you elaborate on your issue a bit more? -LR
@115714 is there a service outage? I'm only able to call/text. My apps aren't working. | @222938 Hey! Hope you’re doing well today. How long has the issue been happening? Does it happen in one or multiple locations? Is it impacting anyone else in your household or around you? - AP
@115714 just flat out lied to my me 🤦🏽‍♀️ been with these bums 7 years through all the bs they put me through. I’ll be joining team @115911 if they get me a good enough deal 🙄 | @222939 We don't want you to leave the Sprint family. What seems to be issue? Send me a DM. -ND
"@TMobileHelp I've been a loyal customer for over 10 yrs. Would i be able to get a Pixel 2 and throw my sim card in it, no problem? | @222956 Ooooh, that might be tough.  Depends on the distance you're throwing it, and what kind of backspin you can put on it.  Please DM and we'll talk about things like windspeed and other complications! https://t.co/I6eWC2B8S0 *JohnWard"
"@TMobileHelp just got screwed over by you guys. told me my phone would be covered under insurance (byod), and now its not. i'm literally signing up with another carrier right now. i hope you guys just disappear into oblivion | @222958 That is definitely not the experience that we want for you! Send me a DM, and we'll get to work! https://t.co/QdMOv35qgk *PeterLabrecque"
"@TMobileHelp
Hi TForce, I bought a Pixel 2 back in Oct, and spoke to your customer representative was told I had 30 days(Pixel came on Nov 7) from where I was I received the phone to sign up and get the 350 rebate. But looks like that's not the case. Can you help? Thx!!! | @222959 We can totally help! I'll be glad to see how we can help you get this rebate. That's a great deal on a sweet device! To get started, I'll just need to confirm your eligibility. Feel free to DM me for more (: *BronsonBarretto"
"@TMobileHelp How long before receiving the unlock instruction email? I asked for it yesterday morning via chat. iPhone paid in full. | @222960 Great question, Andrew! Send us over a DM so we can dive into this unlock! https://t.co/Qz0L1xpZB7 *MikePerez"
@115911 is the worst fucking service ever. Switching A S A P. | @222961 Having a strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM. *RickK
yo @115911 I am not happy smh | @222962 You only deserve to be happy. DM us and tell us why you're feeling this way. *JamieK
@TMobileHelp @115913 it's concerning the IT system behind https://t.co/WDVGuMTlwa  can lose a submission. My printed confirmation can't be found on website or by Promo Customer Care. | @222963 @115913 Your promo submission needs to be located. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"Y'all service stinks @115911 👎🏾 | @222964 Tell us exactly what's going on, Darion. We're here to assist. *JamieK"
"@TMobileHelp TOTALY PISSED OFF, I HAD A FIRE YESTERDAY AND COULNT CALL THE FIRE DEPT BCUZ MY PHN SAYS CANT BE REACHED DUE 2 WAY DIALED, I CANT CALL ANY LANDLINES! THIS COULDVE GONE VERY BAD! | @223218 Wow! I definitely want to look into this for you. We always want to make sure you are able to dial 911. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
"Hey @115911, ew. Chicago can do better. https://t.co/qCZPxiKbWa | @223219 We appreciate the heads up and expect the blazing speeds for you, Khris! I use my phone for everything from browsing to media! Let's make sure you can access it all. Send us a DM so we can check into this. *KeithM"
"@TMobileHelp where is my free Netflix? | @223220 Hey there, Paola. I'll be glad to help you in getting that set up. Meet me in DM https://t.co/vFlxW8eRD7 *RyanCulpepper"
@TMobileHelp hi i was looking into possibly adding an iPad Pro 10.5in to my plan. I already have an iPad Pro (2016). Can i trade that in to put toward the new iPad? | @223221 Love the iPad Pro! Send me a DM and let's see if I can get you some deals.  https://t.co/NDZulBnDGq *PhungDao
"hi @115911 ! How do I get a reimbursement for paying off my phone and porting over from ATT? thanks. | @223222 Great question! Check out https://t.co/fbQesBvBKx and make sure your final bill with the termination charges is uploaded, and send us a DM if you need us! *JPL"
"@115911 why have download speeds gotten so bad along the main line of the Long Island Railroad (busiest commuter rail in the USA) over the past several months? This was taken at the main hub station on LI this evening.... it actually get worse as you approach and leave NYC.... https://t.co/ljSdE1Cjgg | @193069 Let's check out the area to see what's happening, John. Send us a DM! We're here for you. *RickK"
I'm having the worst luck with @115911 right now. I'm just about ready to cancel my Serivce since no one can help me | @223223 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK
"@sprintcare I have been having an issue with Sprint, and for over 2 weeks have yet to reach a resolution.  Can you help me, please? | @223305 Hello there, what can I do for you? Please, provide us with more details about your concern for us to get a better understanding. - FS"
"@sprintcare How do I order a Magic box? Coverage in 64119 is really bad. | @156054 Hey Carl! At the moment our Magic Box is not available for home use. However, we would like to take a further look to your situation. Please send us a DM. -  EH"
"@115714 I️ am a long time loyal customer. Unfortunately I️ am going to have to switch providers due to continuous billing issue! #seeya | @223306 Good evening! This is not something we want to see, we'd hate to lose you as a loyal customer. What's going on? I'd be happy to get this resolved for you? -CD"
"@sprintcare is there a direct number to reach a customer service representative in the USA? The Philippines customer service is terrible | @223307 Hey, thanks for posting! Our number for support is 888-211-4727 but I can definitely help you with any issue you're having, what's going on? I'd love to help out. -CD"
"@sprintcare You still haven't fixed my bill, when I upgraded my phones I was given one price and now you are STILL charging me 10.00 more per month per phone. | @223308 Hey there! What's up? Shoot us a DM with more details of what's exactly going on, so that we can further assist you in a better way. - FS"
"@115714 I had to repeat same info over 4 times on the last call, was transferred at least 4 times and LAST had to wait for a call back (that has not happened in the past hour and 10 minutes). BAD CUSTOMER SERVICE. Pretty sure I am moving to AT&T | @223309 Good evening! This is not the type of feedback we like to see, customer service is our main priority. Are you getting an error when trying to upgrade? I'd love to get this resolved for you. -CD"
@115714 i deadass hate yah! You guys Fucking suck! I'm going to @115725 | @223310 We will hate to see you leaving the Sprint Family. Allow us the chance to review your case. Please DM us with details about the issue. - AP
"@115714 service is horrible | @223311 Hope you are doing well today. Are you having issues with the service? Is it related to voice, text or data? Please let us know more details so we can further assist. You can DM us. - AP"
My service is so bad I’m still waiting for hashtag suggestions to load 🤦🏾‍♀️ #sprint #sucks | @223313 Hi! Let's check on that service for you. Please send us the nearest cross street and ZIP code to review the coverage on the area. -R.S. https://t.co/rMApsV8PQY
"@115714 @sprintcare why do i️ pay for unlimited data if i️ can’t use it while i’m on the phone????????? | @223314 These devices are: LG Stylo 3,  LG G6 ,  LG V30+, LG X charge, Samsung Galaxy J7 Perx, Samsung Galaxy S8, S8 Plus and note 8. (2/2) -  EH"
"@115714 @sprintcare why do i️ pay for unlimited data if i️ can’t use it while i’m on the phone????????? | @223314 Hey there! Simultaneous Voice and Data is only available trough Wi-Fi on most Sprint devices. However, there are a few models in which it can be used while on the Sprint Network via our ""Calling Plus"" feature. (1/2) -  EH"
"After the day that I’ve had. @115714 knew just what I needed. To sit on hold for 30 minutes and counting, to get a question answered that will take 2 minutes. | @223315 Sorry to see that. Are you still on the phone? Was your concern addressed? - GS"
@115913 so disappointed with tmobile today had terrible customer service! I signed up on saturday for the bogo deal and today i recieved only 1 phone and was told i never signed up for bogo deal | @223508 @115913 Welcome to the Magenta family and thanks for reaching out regarding the BOGO deal. I want to get to the bottom of this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"T-Mobile lied to me about my rebate and Bogo offer, I'm pissed @115911 | @164226 T-Force is here to help! If you are not happy, neither am I! Send me a DM so I can get this figured out with you! You are #MagentaFamily https://t.co/zthtntYav7 *ChelseaMischek"
My account with @115911 was broken into. 3 iPhones were ordered and the company’s customer service really showed me why I should switch mobile carriers ASAP. @115913 needs a better system for dealing with fraud at his company... | @223511 @115913 I take these kinds of things very seriously and I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"Hey @ATT , your customer service is atrocious. You could learn a thing or two from @115911 | @223222 #TeamMagenta to the rescue!! 💪 I got your DM, and I'll be replying in just a bit. Thank you for being so patient! :) *BrentHayashi"
"@115911 @115913 20 yr customer, this was my deal...Buy One at full price and buy the Second at full price.  BOGO deal is a joke if you're an existing customer, I don't need another line and I don't want to change my plan! Customer service says I can switch carriers #TMobile | @223513 @115913 I want to ensure that you have all the details of this offer. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"Absolutely in tears from how hard it is to cancel a line with @115714 :( I can not believe the poor customer service I have experienced in my journey to remove a fraudulent line from my account. Hardest time speaking with someone willing to help. Now, I'm canceling all my lines. | @223782 Good evening, Trevor! This is not something we want to see and we'd hate to lose you as a valued Sprint customer. Have you talked to our Fraud Department? -CD"
Aye @115714 no BS I am gonna return this note 8 for one reason and one only. Your voicemail app should not be using more battery than everything on my phone including the screen https://t.co/pJkUTD4Ca4 | @223784 You can take the device to one of our repair store to see if there is an issue with the device. You can locate your nearest Sprint Repair Store here: https://t.co/X1DpDgk1EU . - GS
@115714 im honestly so mad on how i got a new phone on 4 days ago and the internet doesn’t even work🤦‍♂️🤦‍♂️ | @223785 Sounds like something we need to check. Please send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
"i have no bars and only roaming coverage at my desk in motherfucking hollywood california, fuck you @115714 | @223786 Hey there! We would like to take a look into your situation. Please send us a DM, so we can properly assist you. -  EH https://t.co/rMApsV8PQY"
"@115714 has to be the worst carrier, for someone who pays their bill on time every month with no problem I can’t even get a line added to my account that’s crazy! | @223788 Hey Litty! We would like to verify if you are eligible to add a new line of service. Please send us a DM. -  EH https://t.co/rMApsV8PQY"
"@sprintcare @115714 After 1.5 hours on the phone and many cold transfers I was told that the only way I can sign up for service is by driving 130 miles to have my phone checked out even though I know it will work on my network. What gives? https://t.co/hOIIy5oyxu for full details | @223789 Hello. Are you trying to bring your own device to Sprint? Please, DM us with more details. - GS https://t.co/rMApsV8PQY"
"@115714 how do I get better service in different areas? Seems like every where I go I never have service. | @223790 Please, consider reaching us in a Direct Message to better address this situation. - FS"
"C'mon now, @115911. 😮 https://t.co/6YchmJAi8I | @204018 Ehh, That's not looking good at all, Luke. Blazing speeds are the way to my sanity! We're always here to continue following up on your service concerns so, send us a DM so we can check into your location and how your device is pairing in the area. *KeithM"
"@115911 ruins my day with its shitty service! | @223825 Having strong connection is important to me, Drew. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"$160, $140, $120, $130. My bills from @115911 since August and they STILL can't get it right. ALL I need them to do is recognize my 20% off, but customer service can't do it. 😑 | @223826 Let's take a closer look to see what happened, Jared. Let's continue back into the DM and get this resolved, once and for all. We got you. *RickK"
"Ok enough is enough these “scambag likely” calls are getting old @115911. Y’all better find a solution soon before I make my way over to cricket. Thanks. | @223828 I felt the same way! But then I found the perfect solution! We can set up a block for you, Halil! DM us so we can assist! *WhitneyJ"
Thanks to @115911 I’m losing $300 because THEY lost my trade in phone that their manager mailed in from their own store | @223829 Yikes! I am terribly sorry to hear about this inconvenience. Shoot us a DM here and we'll assist you as soon as we can. *ValerieP
Just finished setting up my new V2 #Cellspot #4GLTE that I got for free from @115911 thanks for the free and quick upgrade from the V1. Now I get 100% signal strength in my house. Thanks @TMobileHelp it works great and setup was easy. https://t.co/mY0YXRPnYq | @223830 That is wonderful to hear! The V2 is a game changer for indoor coverage device! Keep that signal at 💯  =) *MattHargleroad
"I wish we could get @115911 service around this area. Best deals around it seems | @223832 We'd love to have ya, Bdub! Where are you located? Check out our coverage map here --> https://t.co/7Ki780C2ND. Shoot us a DM here so we can chat about the switch! *BlakeT"
"@TMobileHelp Hey so, if, once my finances stabilize, I go with your Simply Prepaid plan, does the extra data roll over | @223833 Great question, Candra! While the data wouldn't roll over on our Simply Prepaid account, we'd be more than happy to go over the many benefits it offers! Send us a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"Yo @TMobileHelp what’s up with your app? It’s been like this for over a week now? https://t.co/MPO5gRmeT0 | @224107 Yooo! No worries, I can fix that ASAP! Shoot me a DM, we'll tango :-). https://t.co/oIBK3mlmoz *DannyHarvey"
@115911 @TMobileHelp found out today that you are dropping discounts. Mine went from 20% to 15 %. And if you don't have discounts you will not be getting them. | @183344 We'd love to look into all the #MagentaOptions on this. Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"Ongoing headache with my new phone that was lost or stolen in transit. And @115911 gets a D minus so far on how they've handled it. #hadit @TMobileHelp | @224108 It’s super crucial that you’re getting your amazing new device(s) in hand as quickly as possible! Please DM me here, and we’ll make sure to turn this around and make this right for you: https://t.co/EoqAVShpFT *AustinWebb"
"@115911 @115913 not even a month into getting the iPhone 8 and my screen is already cracked... so much for tempered glass https://t.co/KvNYFRhw8D | @141174 @115913 Oh goodness, I am bummed to hear that this happened. Send me a DM https://t.co/Mww69Rzn7a so we can look into options. *AshleyNelson"
@115913 Hey I've got a new logo for you. 'T? ' Stands for Tmaybe. Fits your company. Maybe your bill will be right maybe it won't. Maybe your call will drop maybe it won't. Your Welcome. | @224109 @115913 I want to ensure that your billing is correct and that you are able to use your service. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"So apparently after calling and messaging @115911 for 12 months , my billing issues still cannot be resolved.  I wish @115913 can help.  Was told one thing when I signed up and left Verizon and now being told something completely different. | @224111 @115913 I want to ensure that you are taken care of. Please send me a DM https://t.co/Mww69Rzn7a so I can help. *AshleyNelson"
Why don’t my internet be working when I’m on FaceTime? @115911 | @224114 I know you count on us to make sure you can FaceTime when you need to. We can help get you back up and running. Send us a DM. *JPL
"SO @115911 is the worst service provider ever 😃 ... | @224115 Ouch, Deja! What's the reason you're saying this? Send us a DM and let us know how we can assist you. We want to turn your experience around! *ChanneyT"
"@TMobileHelp @115911 had the pleasure of speaking with Tracy.B in the Richmond Virginia office\ she displayed the golden standard of customer service! #uncarrier | @224116 YUSSS! We are super happy to know that Tracy was able to go above and beyond for you, Mark! 👌👍😎 #MagentaForLife *MikePerez"
"@TMobileHelp can I change the phone number on one line? I'd like to release one number to use in a different plan | @224117 Good question! Shoot me a DM, and we can explore some options for you ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
"@TMobileHelp Any known problems with the Digits desktop app at the moment? It stopped receiving SMS and when I restarted it it couldn't find my lines. | @224118 Oh no! Shoot me a DM, and we will look into this for you! https://t.co/jjKemKyHlV *AlexisGovea"
"so #Sprint closes at 8pm, showed up at 802 doors locked and they just sat there and looked at me 
all i wanted was to exchange the phne i just fkn bought from em days ago but don't like wow 2whole mins 
fml | @224187 Thanks for reaching out to us here. Please check the Store hours of operation here: https://t.co/X1DpDgk1EU -S M"
I called @115714 explain everything and told them my brother line cut off and he on his way home n my Mother tryna connect him ! (Pt 2) | @224188 We understand this can be frustrating. Allow us the opportunity to take a look through this channel. Please send us a Direct Message to further assist you. - KC https://t.co/rMApsV8PQY
"@115714  and now I am about to cancel my order. | @224189 Hey Cassandra, We do understand how upsetting this issue can be. We are here to help! Kindly send us a direct message. -CO"
"@115714 what is the correct number to talk with someone instead of this damn automated system? | @224190 Hi there, thank you for reaching out to us. Please send me a Direct Message, so that I can further assist you. -MC"
"@115714 I and my whole fam must be in that 1%. Lost calls, almost no data and I’m in Austin. But...best price | @224191 Thank you for contacting us. We'd like to help you in this matter. Could you please let us know how long the issue has been happening? Does it happen in one or multiple locations? Please send us a Direct Message so we can take a look at this. - KC https://t.co/rMApsV8PQY"
@115911 no service. Can’t message for help bc I can’t get texts to authorize my account. | @224417 Are you able to send us a DM on our help handle for assistance? :) *ChanneyT
"Phone got stolen two days ago, now getting this phishing SMS from 25827:

Your lost iPhone
 has been connected to the internet.
 to locate or lock this device visit: hxxp://lcloud.com.ap11.me/?id=1458

@115911 @TMobileHelp please shut this thief down | @224418 Oh no! Let's get you #PhoneJustice ASAP! DM me here https://t.co/P5ACUoCEw4 I got your back! :) *ChasityScanlanSevao"
"@115913 Tmobile mess up my order, and than the company UPS lost my phone and now they're telling that I have to wait until they investigate!! | @224419 @115913 I want you to get the phone that you have been waiting on. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
I'm really upset that I may have to drop @115911 U guys just ran my credit and the service sucks and I need the credit check to be reversed. I deff have buyers remorse. I sent a DM @115911 | @224420 Hey there! I'm responding to your DM right now https://t.co/dzjAJQ2bkx *SoRaYi
"So I ordered an iPhone 8+ 256 Gold from @115911 which was shipped the same day and they took the money out of my account once’s shipped. They chose to deliver it through @115817  and it was supposed to come Tuesday and I’m still waiting. @UPSHelp and @115911 has been no help!!!!! | @224421 Hey Vinroy, send us a DM and we'll assist in any way we can :) *ChanneyT"
@115913 is it funny that i'm still using iPhone 4s with T mobile with 0 bar so no  incoming nor out calling even internet man my life suck. Cant even afford a new phone in the future i hope i can afford one. | @224422 @115913 I want to ensure that you are able to use your phone and service. Let's see what we can do about an upgrade for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"I am getting so frustrated with @115911 I had to drive to McDonald’s to use their WiFi after it took @115911 30 minutes to load 1 snapchat😡 | @224423 No way, Rick. It should be a lot easier for you to keep up with your friends. I don't enjoy going out of my way so, I wouldn't want you to feel inconvenienced. Send us a DM so we can investigate those speed delays. *KeithM"
"Horrible service from @115911 store #5615 in Jonesboro, AR. The manager was not professional. | @224426 We pride ourselves on excellent customer care, no matter the support channel. I'd expect quality customer care anywhere I go as well. We're greater than this! Please send us a DM and let us know more about your experience & we'll get this feedback in the right place. *KeithM"
"@TMobileHelp hi, I have a discrepancy with my new bill. Could we get it sorted out? A rep added stuff I didn’t sign up for when I did my JOD iPhone X upgrade. | @224428 We can absolutely get this sorted out, Andrew! I'll make sure you're only getting what you intended to have. Click this link to send me a DM! https://t.co/6eZrWJ9PIa *JustinRhodes"
"Loyalty isn't a top priority and there is no wiggle room or flexibility in policy at @115911  to take care of customers. Great going! (Store mis-explained lease policy to me and now I get to eat the price of the phone. Thx!) | @224429 Yikes! I am so sorry to hear this, Kai. Your experience is extremely important to us and I want to make sure you are assisted. DM us here with more info. *ValerieP"
@TMobileHelp @115911 Way to get off on the wrong foot. Transferred 4 lines from AT&T and you’ve lost my phone # in the ether. Need some help ASAP pls. | @224430 We’re all about getting off on the right foot and setting a great first impression with our amazing new Magenta Family! Please DM me here and I’ll be sure to dive into this and turn this around for you: https://t.co/EoqAVShpFT *AustinWebb
"@TMobileHelp Hi, please respond to my DM asap regarding an order placed. | @224431 I see your DM! Let's see what is happening with your order! I will meet you back in the DM to chat about it! https://t.co/W3cyuk6dh9 *DebiChavarria"
@115913 hello your company is falsely accusing me of owing an debt and is not providing me with any information! Can you get back to me? | @224432 @115913 you should know exactly what you are being billed for. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115725 , by the way, is_infinitly_better than @115714  in the places where you can't get a Sprint signal at all! The so-called ""1% difference"" can only be measured where there is a signal to compare ! | @224707 We would be happy to reach out to you and discuss your concerns.  Please DM us your contact info."
"I’m switching from @115714 to @ATT because Paul is a bitch faggot. 

#yourservicesucks | @224708 We don't want lose your business. We would like the opportunity to retain you as a valued customer. Please DM us with your contact info."
DON'T  get sucked in by @115714  they will rip you off every month with fees and lie about your contract. | @68093 Well that is not what we want to hear. We would be happy to reach out and discuss any issues that you have. Is there a good time to contact you?
"Man fuck @115714 . Don't advertise for unlimited if you slow down service after a certain amount of data is used. | @224709 Once network resources are no longer constrained or you move to a non-constrained location, your speed will return to normal. You can learn more information in this link: https://t.co/nOfRD9n4EK . - KC"
Man fuck @115714 . Don't advertise for unlimited if you slow down service after a certain amount of data is used. | @224709 Thank you for contacting us. Sprint implemented a Quality of Service (QoS) to make sure all our customers have a fair share of access to network. Temporary reductions in performance will only occur at times and places where capacity is constrained. (1/2) - KC
"@115714 has been my only cell phone carrier. With bad connectivity switching when my plan is up. | @224710 Thanks for bringing this our attention! How long have you experienced this? Please send us a Direct Message with details, so that we can further assist you. -S M"
"@115911 your customer service has put me through the ringer since 6am this morning and I'm still at a dead end. Seriously regretting our switch from Verizon. | @224749 That's a long time, Sarah. Your time is valuable to us, send us a DM and let us know more about what's going on. We'll do everything we can to turn your experience around. *ChanneyT"
Reset my old phone and now I’m going to return it tomorrow @TMobileHelp | @156070 Hey Richie!  Shoot me a DM and I can make sure you have no headaches returning that phone!  https://t.co/CpepB4KjFi *BrianBenderski
"Is this the best you can do in North Jersey @TMobileHelp ?
Signals keep dropping recently https://t.co/pUdgmmuBoZ | @224752 Ahh! Dropped signals are no good! Shoot me a DM and let's take a look at what's going on! https://t.co/NMvRntQYM5 *SarahPearson"
@115911 horrible wait time for new orders & confirmation! I have been holding for more than 10 minuets to confirm $500 order | @224753 We definitely want to make sure you are assisted and we appreciate your patience. DM us with more info and we'll look at this ASAP. *ValerieP
@115911 Hello i am trying to get my mother and stepfather over from Verizon on the unlimited 55 + plan but was wondering how much would it cost a month with iPhone 8 lease and plan | @224754 I gotchu! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough
@115913 I did a BOGO on Black Fri @115911 store. I received the BO- Iphone 8+ but wrong GO- phone and contacted @115911. T Mobile is now saying I can't get the BOGO because I have the wrong plan. | @224755 @115913 Let's get to the bottom of this for you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@115913, I really love T-Mobile I love the amazing service I get from the American call center reps in store Reps. However  when I reached out and gotten the foreign Center on three different occasions I've had three very bad calls. | @224756 @115913 I want to ensure that you are fully assisted. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@TMobileHelp i need help with my phone i dmed you guys already | @225020 WOwzer! Sorry, we must have just missed each other. No worries! I'll walk back around. Hit me up with a DM. I got ya! https://t.co/cYAShZx2fF *PoxMaphixat"
"@115911 how many other new customers did u screw over? #tmobilesucks #fucktmobile #tmobilelies | @221963 My offer to help is sincere, and I'm sure we can make something happen. Send me a DM whenever you're ready: https://t.co/jYNFEXxh3c *CarmenSipes"
"Dear @115911 went onto your webpage and saw about the drop my old phone for good, is there any limit on to what ""old"" means or i can drop any of my old phones? mostly old galaxys | @225022 Let's take a closer look into this for you, Mauricio. Send us a DM! We got you! :) *RickK"
"@115911 @TMobileHelp this is disgraceful. #slow #timetofindanothercarrier https://t.co/3y1qoPlJwK | @225023 Yikes! That's brutal! Don't worry, T-Force has your back! Shoot me a DM and we'll get this sorted out! https://t.co/99Z9nj0518 *RyanMitchener"
"@115911 #sucks ... don't buy into tmobile plans. #tmobilelies | @221963 I want to make sure we're doing everything we can to help, and I see you were working with us in DM. I'll meet you back there to continue the conversation and find a solution. https://t.co/jYNFEXxh3c *CarmenSipes"
"@115714 your customer service over the phone is horrible!  6 case #’s and over 24 hours later my issue still isn’t resolved #unacceptable #getbetter #newformercustomer | @225077 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
Switching from T-mobile to @115714 was a great ideas. Regret I didn't do it sooner | @225079 We're happy you're happy! -PB.
Still getting the run around with @115714 the lack of unconcern and customer service is astonishing SERIOUSLY almost to the point I think I need to contact an attorney and the better business bureau cause this is ridiculous. Currently at a @115714 store as directed over the phone | @221140 Please let us know if your concerns are still not met by the store and we would be happy to reach out and discuss this with you.
@TMobileHelp went in 11/22 about any specials to upgrade my ph 2 NOTE8. Told by supervisor I could upgrade and get 4 items for FREE. Turns out she LIED and added them to my acct via installment plan. When you lie to get a sale on an item it's called FRAUD | @225276 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@115911 when am I getting Oreo? I dropped my pixel to switch to t Mobile. I paid for a flagship note8 and I'm waiting.😠not happy. Many regrets switching | @225277 Hey Alan, for any updates on software, you can check out this link here! https://t.co/Rr9gquqLgQ *ChanneyT"
"I’m convinced @115911 has fired everyone competent and replaced them all with sea otters. https://t.co/XJHySY0zoO | @225278 Thank you for the feedback, Aaron. We'll meet you back in DM. :) https://t.co/dPHUAru2pc *MikeVance"
"@TMobileHelp Hi, I was just wondering what the requirements to become a part of team magenta are? | @225279 You mean besides being awesome which you already are? I can get you those deets just DM me here https://t.co/LCoTGMV7tC. *KennethStone"
@115913 I was excited 2 switch to @115911 Mon after 15 years with Sprint. Got 2 SyncUPs & 2 iPhone8’s. 3+ hrs process & iPhone X w/ $300 trade couldn’t be done. Asked 2 come back Wed to finish. Came back Wed & was turned away because deal ended. Now #disappointed #letdown | @225280 @115913 I want to help with this so you get the promo that you were offered. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Thinking of switching from Verizon to @115911 | @225281 Anything we can do to make this switch easier for you, Ruben? :) *ChanneyT"
"#TMobile @115911 I currently have 4 lines with you and pay monthly for Insurance and Jump has to replace my sons phone through the Insurance and got charged an additional $5 and some change to process the warranty. That’s pretty bogus! | @225282 Hey Brian, we'd be happy to further explain these charges. Send us a DM and we can assist. *ChanneyT"
@115913 I have been trying to GIVE my 4 lines of business to Sprint for a week!  I'm over it!!  Want a shot?  I would love some of that customer loving experience you speak of... | @225283 @115913 I would love to see you join the Magenta family. Send me a DM https://t.co/Mww69Rzn7a so we can chat about your needs and get you set up. *AshleyNelson
"@TMobileHelp can I ask a question about a trade in for my phone? | @225284 Hey Kay! I can definitely help out with information for your trade in. Meet me in the DM https://t.co/FMiO4w03fI
 and let's get you those answers :) *BiancaWillis"
@TMobileHelp y'all just really gonna drop my call three times? Smh | @225285 Oh no! Dropped calls are never fun! Shoot me a DM and let's take a look at what's going on! https://t.co/NMvRntQYM5 *SarahPearson
"I live like 1 mile from the @115911 HQ and can’t get good service. Seems about right. | @225286 Send us a DM and we can take a closer look at what's going on, we want to make sure you're getting the best experience possible! *ChanneyT"
@TMobileHelp is anybody available to help? | @225287 Hey there!  We are here to help. We are a pretty popular tonight but you are in good hands now.   I'll respond to your DM! *BrianBenderski
"That time @115911 tried to charge me 130 for an international call I never made on a number that wasn't mine | @225021 Thanks for sending us a DM Lena, I'm meeting you there now! *MarkMcLaughlin"
@115714 somebody gotta rumble me I just got dumped for not answering calls whole time y’all service was fucking up | @225465 Are you currently experiencing issues with the network? Please let us know. - DB
"i’m so sick of @115714 idk what to do! i pay too much money a month for my phone to be going slow af..🤬 | @225466 Hi. That's not good to see. Please, DM us to review the reason this is happening. - GS https://t.co/rMApsV8PQY"
"So I am with @115714 and even though the bill is great the service is horrible. Looking to switch carriers. @115725 and @115911 what are your promotions for switching? I am interested in one of you but can’t decide. | @225468 Hello! Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can further assist you. - DA https://t.co/rMApsV8PQY"
"Hey @sprintcare, you’re a joke! #SeeYouInCourt ✌🏽 | @225469 We apologize for the experience that you have had. We would like to turn that around for you. An agent will reach out shortly to assist you."
"@sprintcare What does it take to get Sprint to deal with errors they have created???  I've been arguing with your company since August, we've been told we have a zero balance then we get bills in the mail saying we owe money and now you've sent me to a collection agency. | @225470 Hi there! We saw your Tweet and we would like to help. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"Since getting our @115911 phones and setting them up yesterday I've probably spent 10 hours on the phone trying to straighten things out. Been hung up on several times. Trying to set up my account online and it says the server is down. This has been going on for 6 hours! | @144667 Hey Doug! That's definitely not how we want you to start off life with your new phones. It's new, exciting and should be easy peasy! :) I don't want to waste anymore of your time- please send me a DM and we can get started! https://t.co/GAqK5BaXyk *JoySimmons"
"@115911 closed acct, paid last bill... last bill Hit credit report. Found out, paid bill.  T-Mobile refusing to delete from credit report. | @225494 Hey April, thanks for reaching out to us. Send us a DM and we can take a closer look into this. *ChanneyT"
"Guys you how embarrassing it is to not be able to defend my squad with gifs... fix this ASAP @125607 @115911 @122609 https://t.co/bq9K1rZqq7 | @225495 Hey Jeffrey, send us a DM and we can find out why this is :) *ChanneyT"
"@TMobileHelp any updates on RCS support? | @225496 We'd be more than happy to dive into our resources for you, Carlos! Send a DM over our way so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"Why does your phone service suck https://t.co/yhiZhBC6xo | @225497 Having a strong connection is important to me, Mia. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@TMobileHelp I am so unhappy right now with the iPhone 8 it sucks!! I’m being told that I’m 2 days past the exchange. #discussed | @225719 Yikes! We want you to be happy with your new phone. Let's check this out. DM me plz https://t.co/6NxKsl5RJm I got your back! *JoshHenegar
@TMobileHelp i cant make calls 48hrs and counting | @132816 That's one too many hours so I feel your pain. Lets get this fix. DM me up. I got you. https://t.co/cYAShZx2fF *PoxMaphixat
"I swear @115817 has the worst help ! @TMobileHelp don't use UPS they didn't deliver the phone If I want it tomorrow I have to go get it myself ! They were supposed to deliver it yesterday ! I'm without a phone and I cant run my business now ! | @225720 I know we rely on our phones for EVERYTHING these days and if you're running a business, it's super important that you're able to stay connected. Shoot me a DM and let's talk about this! https://t.co/NMvRntQYM5 *SarahPearson"
"Don't use @TMobileHelp! Its worthless | @170290 I'd love to continue addressing any additional concerns you may have in the DM that we have going, Reshma! Feel free to respond to it when you are ready. *MikePerez"
@115913 my service sucks. My internet NEVER works on my iPhone 7. I pay nearly $300 for NOTHING. And I don’t want a warranty iphone. Can you help? | @225721 @115913 You deserve a working phone. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@115913 Can you pls help? Super happy customer till now- your reps are now saying I have a balance due from changing biz to personal acct even tho till now they all repeatedly assured me no balance was due with the change. I've always paid my bill in full every month. Help! | @225722 @115913 I want to get to the bottom of the billing with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"Just got my first @115911 four line bill. It should be $140 + $59 for the two iPhone 8s. It's $250+ and completely indecipherable. Pretty sure they're charging me for insurance I rejected & who knows what else. | @121077 Making sure your bill is accurate is definitely something we can help out with. Send us a DM, and we can go over this with you. *JPL"
"I miss @115725, because @115911 sucks :/ | @225723 What makes you say this, Chris. Anything we can do to turn your experience around? *ChanneyT"
Pretty sure my iPhone X is never coming in @115714 | @225744 That's not the type of idea we want you to have! Please click here https://t.co/M03PTrBIPk to verify the delivery estimates of the iPhone equipment's. - DB
". @sprintcare @115714...why are you holding my phone hostage? 3   phone calls, supposedly 3 tickets to unlock...yet it's still locked every time I call and have same convo again.. | @225745 Hi there, sorry for the trouble. When did you request your devices to be unlocked? -DC"
@115911 is the #byopixel deal still going on | @225962 Great question! The pixel 2 promotion ended on November 2nd. We can definitely take a closer look to find you other options. Send us a DM! *RickK
"@TMobileHelp @115911 Spent 1 hr 4 dif people and they would not replace my sim kit that said activate by Aug 2018. Said it expired 30 days after they sent it. Floor supervisor says nothing he can do. I should spend $25 to buy a new one. I guess I'll stay with Big Red after all. | @225963 I'd love to look into this, Steve! Shoot me a DM https://t.co/dzjAJQ2bkx *SoRaYi"
@TMobileHelp makes me want to kill myself they hire pure idiots | @225964 Don't hurt yourself! Send me a DM and tell me what's up. :) I'm here for you! https://t.co/dPHUAru2pc *MikeVance
@TMobileHelp Funny how I switch to another carrier and you guys send me a one form bill. Where is my detail bill? | @225965 Let's see what is going on with that bill! Send me a DM so we can get into checking it out. https://t.co/dPHUAru2pc *MikeVance
@TMobileHelp Funny how I switch to another carrier and you guys send me a one form bill. Where is my detail bill? | @225965 That is an important option and I can work with you on getting that set up right! Click my pic and shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan
"too bad @115714 doesn't have pricing for the #AppleWatchSeries3 on their website.. your loss sprint, your loss lmao | @226143 Hi! We would like to assist you. In order for us to do it, please follow us and send us a Direct Message, we would like to assist you. -AM."
"@115714 just got #Sprint this past summer and service was great but the last month in Southeast #Wisconsin it totally Stinks! #WhatUp | @226144 Hi! This concerning to us. Please follow us and send us a Direct Message, we would like to assist you. -AM."
"Also if you’re ever looking for a carrier to NOT switch to, never switch to @115714 @sprintcare ... they have some of the worst customer service (over the phone) that you will ever experience... EVER | @226145 Hearing this type of feedback is disturbing. Can you tell us the issue affecting you? -AH"
I REEEEALLLLY want to switch to @ATT but it’s so expensive 😢😢😢 so damn tired of @115714’s 💩 service | @226146 Hey! This concerns us and we'd be sad to see you go! Please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY
"@sprintcare I've had an excessive amount of trouble activating a new @115714 phone. Can you waive the fee and just send me a free SIM please? I've just driven 12 miles for nothing, my 2nd store visit | @226147 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"I've been a @115714 customer for roughly 20 years. Called customer service yesterday in hopes of getting a few courtesy's extended my way and I guess they don't appreciate my business. Will finish out the year with them then gotta take my 💰 elsewhere!✌🏿#CustomerService | @226148 Hey Justin! This concerns us and we'd definitely like to take a look into this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115911 I pay my bill on time. How come I have no service in Lakeland, FL? 😑 | @226173 Well, we definitely want to make sure you're connected! DM us here and we'll assist you ASAP. *ValerieP"
What’s up with @115911 love your price but dislike your service. Never had so many dropped calls ever. | @226174 Oh no! We want you to love us and have great service. DM us here and we'll check this out ASAP. *ValerieP
@TMobileHelp How do I resolve my ticket number 25670467 | @226175 Hey Jenni I can take a look at that with you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@115911 NEED SOME HELP. Logging in account & keep getting ""Server error, please try later"" and its been couple of hours | @226363 Hey Jessica, thanks so much for letting us know. Have you tried using a different browser? If so and that hasn't worked, send us a DM :) *ChanneyT"
"@115913 @115911 my friends would jazz me calling my cell service ""t-no bars"" however it really should be ""t-no responses"" | @226369 @115913 I want you to be able to talk to your friends. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115911 and @115913 I have been trying to get a phone for one of my lines and was told that I have to pay full price for the phone.  Why can’t a long time current customer be treated the same as a new customer?? I want to stay with T-Mobile, but need a phone | @226370 @115913 I want to ensure that you are able to complete an upgrade. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"never thought I would get robbed in my life-- especially by @115714 smh | @226400 Hey! That's not the way we want our customers to feel. Please, send us a DM and elaborate more on the issue, so we can address and resolve your concerns. - DA https://t.co/rMApsV8PQY"
@sprintcare is your website down? i haven't been able to login to my account for over a week | @226402 Hey There! We'd be glad to take a look into this for you! Please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY
Is it just me or has @115714 been tweaking lately? | @226403 Hey! Are you experiencing issues at the moment? Let us know. - DB
@TMobileHelp idc if you don’t respond as long as you’re fixing the issue lol | @226173 We always got your back :) *SoRaYi
"@TMobileHelp hi! if I were to buy my 8+ tomorrow would I have to order, or can I go to the store and take it home?? | @226556 We should have 8+ available in the stores! Best thing would to call a store near you 2 check on availability:) https://t.co/PiPSI4hjzv *PhungDao"
"I’ve been bragging about you for months @115911..about how impressed I am that my bill never changes and now I get a bill $40 more! What gives?!? Not impressed at the moment | @226696 Hey Jennifer, we're glad you reached out to us about your bill. Nobody wants to pay more than they should! Send us a DM and we can look into this :) *ChanneyT"
@TMobileHelp does your #getoutofthered promotion include google pixel 2 XL? Cc: @115911 | @226697 Trying to Get Out Of The Red? Shoot us a DM and let's see what we can do to get you to #TeamMagenta https://t.co/KQh917xfZf *SurDuaneMcGurn
"While I lack a testimony on the functionality of @115911, their support team has won my approval. How often is it that you get to just like, chat about life casually with a customer support rep online? Plus, their answers were very succinct and detailed. Great experience. | @223833 Aw, thank you for the kind words - likewise, it's always a pleasure conversing with our customers, in a real way without sounding like bots. Our occasional typos will attest to our human-ness :D -- I hope to see you as part of the #Uncarrier soon! :) *BrentHayashi"
Even if i could be on my phone ion ever have service. #wtf #sprint | @226854 This is not the kind of feedback we want from our valued customers! Please follow us and send us a DM to assist you with this matter. - LR
"@115714 Heyyyy I’ve been trying all night to register for my sprint after I finally decided I deserved a present to myself to get the iPhone 8 Plus but now I’m frustrated because of a stupid error I keep getting which seems so mean it’s not meant to be.. Uhhhggggg | @226855 Hello. We saw your post and we'd like to look into this for you. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
@sprintcare i have a question about your $350 rebate for porting in pixel 2 from Verizon to sprint. Is it per line or only one rebate per account? | @226697 Hi! Please send us a DM for more assistance about this promotion. -FG
"@TMobileHelp I keep getting booted and having to re login on the tmobile app. Any help? | @227024 Hey there Andrew! #HitMeUp with a DM and I will assist you. :)
#HappyToHelp *MohammedW"
"Grrr... Ik wil Deezer bij m'n mobiele abonnement doen.. Maar het lukt totaal niet.. ""Er ging iets mis, probeer het over een paar minuten nog eens""

En dat ging gisteren ook elke x zo..

@TMobileHelp | @227025 Hey Patricia, I think you're actually looking for my good friends over at @2399! 😊 Feel free to DM me if you need me though. 👌 https://t.co/soWScqBSGm *JohnAnderson"
"@115714 Is there a problem with the sprint website? I was forced to change my password 3 times and still cannot login just get an error message. | @227158 Hi there! We are here to help! Please send us a Direct Message, so that we can further assist you. -MM."
"@sprintcare late night user for less congestion and my data is totally out and cant connect did all the prl profile and reset. Why is the service down near 923 joe barfield road henning tn 38041? 4 miles from uoir tower off highway 51 | @227159 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"@TMobileHelp could you fine people tell me what the $$ is to pay off all the do-dads I have?  That would be cases, screen protectors and such.  Thanks a bunch!🎅 | @191031 I sure can, let's have a look at it together! Shoot me a DM and I'll get right on it, my good sir! :) *RazvanM"
@TMobileHelp do you have any iphone x in stock near me? how can i check | @227367 The iPhone X is definitely one of the most popular phones we have and rightly so! It's awesome! Check out our store locator https://t.co/PiPSI4hjzv and the stores near you a call! :D *SarahPearson
@TMobileHelp Is the LG V20 still found in local corporate stores?  It's been removed from the website and I'm still interested in this phone as it's the best bang-for-the-buck and I need a new phone ASAP. | @227573 I can totally get you the information you need on the V20! Send me a DM from this link and we can talk! :) https://t.co/W3cyuk6dh9 *DebiChavarria
"Hey @TMobileHelp @122609 @118302 one of you tell me how to fix the time on my phone, it leapt forward 8 hours which really fucks me over | @227574 Send me a DM and I can get that handled for you right away! https://t.co/W3cyuk6dh9 *DebiChavarria"
"T-MOBILE SUCKS ....everything works But my text messaging and customer service can’t even fix it smh ... @115911 @TMobileHelp @2816 | @227575 Adrian, I know you need to be able to text! I want to help! Send me a message so I can help! https://t.co/fHIRSasSqo *LauraBeasley"
"@TMobileHelp does streaming music deduct data ? | @122338 Great question! Streaming music does use up data, but there are some cases where it shouldn't deduct from your overall data bucket! We can look into your music streaming options and what you can expect! Send us a DM: https://t.co/xKrpoFD6ya we got you! *ColleenLicudine"
@115714  is trying to fuck me over on my bill again @sprintcare | @227762 Thanks for accessing to our secure browser. An agent will be assisting you as soon as possible. -FP.
"When I look for bill details in the @115911 app it feels like they are trying to hide it from me. UI is slow and not intuitive. | @227780 We are always here to assist, Sergey! Please send over a DM and let's take a look at what we can do for you! *BrookeK"
"Is it me or my iPhone X battery runs out really quick? Should I just switch back to the iPhone 8 @115911 | @227781 Whoa, Joe! No need to get a new device! Send over a DM and let's take a look at that for you. We are here to help! *BrookeK"
"@TMobileHelp free data roaming is too bad in India. Hardly get any 2g and most times the signal strength is too weak to even load a simple web page. Had a very bad experience, free data roaming seems to be a marketing gimmick than reality. Disappointed!!!! | @227988 send me a DM so that we can get this worked out!  https://t.co/ezZMoc7QXB *GraceFranco"
"So, if you are at a @115911 family, @115993 says you are not the owner of the number and you are doomed. #WorstUXEver https://t.co/EUnhR7ll48 | @227989 Hey Sheikh! If you want to confirm your number with us, you can send us a DM and we'll get that info over to you! *HeatherSaenz"
"My bill is legit $397 for me and my mom. This is bananas bruhhh @ATT you guys are ridiculous and my LTE is slow lately. I’m furious. @115911 might be my go to. | @228123 I'd love to see what we can do to help you join the #MagentaFamily! I sent you DM, meet me back there https://t.co/98fTbXON7k *HeatherPeterson"
@TMobileHelp Wanneer krijg ik antwoord hoe ik het wachtwoord voor iMap kan veranderen? Mijn oude wachtwoord pakt hij niet meer. | @228124 Hey there! I'd love to help you out today! Come and join me here in a DM https://t.co/GkKzSUJ1Bh *KerryS
@sprintcare Hi What are IB charges on my receipt. It is mentioned as IB Charges/IB Payoff? | @228288 Hey there! IB charges/IB Payoff is your contract. -MD
"Well due to being lied to , looks like I'm selling all 4 of my @115911 phones and looking for new carrier.  Seems nobody can resolve the issue.  @115913 , please make sure future customers don't get screwed over like I was. | @224111 @115913 We want to see you stay a member of Team Magenta and get your concerns addressed properly so you can fully enjoy your service. Send us a DM and I can definitely help you find a solution. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115913 I called ups, and they lost the phone even though it was states  ""return to sender"". I had to pay to change my address I ordered the phones at the same time. I got 1 at the correct address. Btw I had to insist to the Ups guy my first phone was on the truck. | @224419 @115913 You’ve come to the right place for help. Please click on my picture and send a DM my way so we can start working https://t.co/Et1Fu7xZtb *BarbPelotte"
@TMobileHelp vanaf vandaag nieuwe simkaart. Werkt m’n deezer account weer niet.. help graag! | @228293 Hey thanks for taking the time out to contact T-Force today! Shoot me a DM so we can get this sorted for you! 😊 https://t.co/vyjB7ko3ro *OmarF
"@115913 my phone was lost by USP, and now I've been told that I have to wait for investigation. The overseas international customers service needs training. Please research my calls of the ordering of the phones. See how many times I had repeat myself. | @224419 @115913 That’s not the experience we want for you. I’m here to help with your phone order. Please send a DM my way to get started https://t.co/Et1Fu7xZtb *BarbPelotte"
@115913 I love T-Mobile. How do I get into Twitter customer service? | @228294 @115913 Hey! Check out all of our available careers at https://t.co/V2bhTKhhbi *RachaelTansey
"@125607 @115911  I GET IT! I have data roaming turned on. I DID IT ON PURPOSE! I can not contact my husband in the USA from Japan w/o it on STOP TELLING ME IT IS ON!!!! #annoyed #longdistancemarriage #navy | @228450 Hey there, JD! I understand how this could be frustrating. Please send over a DM and we would be happy to assist. We're here for you and appreciate your service! *BrookeK"
@115913 why do I have to wait more than 10 days for a phone all because your delivery service lost it. They told me last night they lost it!!! I didn't hire them to do the delivery. Now am being you'll have to fill out a claim form before I could get new. | @228451 @115913 The last thing we want is for you to have to wait longer than necessary to be able to get the phone you want. Just send a message our way and we'll make sure we find a solution that will work best for you. *CharlesOpacki
"Wow, @TMobileHelp. I just got 40 texts sent between 4 and 7 pm yesterday. It's 6am. Your 32751 towers still suck! #dingdingdingdingdingding | @228452 I want your text messaging to work flawlessly! DM me by clicking on this link so we can work on turning this around for you! https://t.co/Op5C2z3lou *ChelseaBailey"
"@115913 what is going on ups lost my phone this transaction has been difficult from the start. | @228451 @115913 If there is a phone that's been lost, you better believe that we're here to help find it and make sure you have a phone in your hands as soon as possible. DM us and I'll work on this right away. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115913 @TMobileHelp your customer service is pretty bad

1. 3+ different reps to make sure I was on Apple care + a few weeks ago
2. Now on my second rep just to ensure I’m only being billed for one line after gf left my account for company plan

 Both should be easy.... | @228453 @115913 Making sure everything goes smoothly for the changes you want to make is a top priority. You've come to the right place and we'll make sure these changes happen they way they should. DM me and we'll check it out. https://t.co/plE6XCdHhz *CharlesOpacki"
"I have only had spotty 3G service since 10pm last night. Feels like I have taken a step back in time. @sprintcare | @228542 We'd gladly help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@TMobileHelp why did I get an email saying you couldnt find the phone I returned a month ago AND called a rep to make sure I was all good with return? Am I going to be charged for the phone I dont have? | @228645 Yikes! Cara, this is super important! Lost phones are a big deal, I would be wondering what was happening myself! Shoot me DM so we chat and figure things out! https://t.co/RaTDVzOYlM *DJConstable"
@115911 @115913 @117543 when is universal RCS coming to T-Mobile? | @228646 @115913 @117543 We want you to have as many details on universal RCS as possible. You can keep an eye out in our newsroom for all the most up to date information so you can stay in the loop. https://t.co/zRZvBlyFMI *CharlesOpacki
@115913 Do you not accept or allow personal messages on here? | @228868 @115913 You can always send us a DM if you ever have any questions or concerns. We're available 24/7 to help in any way needed. Just DM us whenever you're ready. https://t.co/plE6XCdHhz *CharlesOpacki
"@TMobileHelp need help to activate wifi callingon my att phone,  I move to tmobile recently and reception sucks | @228869 Welcome to the #MagentaFamily!  Lets get you connected asap my friend!  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy"
"@115911 is forcing customers indirectly to upgrade their existing phones. I have a phone what worked good for last fours years and now their tech said my old phone is not compatible with their new towers anymore. Seriously ?? And you calling a Galaxy S5 old? Another $$$ ? bad.. | @228870 What's most important to us is that we get you into a great working device. We're happy to look into this for you, so when you get a chance please send us a DM. *KaeW"
@115913 @115911 your billing sucks! Come in every month to get my bill fixed! Get the runaround from all angles! #baitandswitch #misleading | @228871 @115913 Hey! You came to the right place. We are the billing experts. Let's get this resolved once and for all. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Hey T-Mobile, where’s my credit for your crappy service?  @22186 @115911 https://t.co/1UY7gUYH8I | @229109 Edwin, we appreciate you reaching out to us here. We realize how important it is to have the coverage you need. Please meet us in a DM. We're happy to help. *GiselleM"
"@TMobileHelp Hey, can the tourist plan be used in Hawaii? | @229110 It sure can! Check out more deets on our #TouristPlan here: https://t.co/mVn1SbNeG9 and send me a DM https://t.co/9IUH5Nit1g with any questions! *AmberSellers"
"@TMobileHelp de wifi doet het niet, terwijl ik er mee ben verbonden... | @229111 We would love to assist however we are T-Mobile US, you may want to try @121678. Have a great day! *LaurenWalker"
"@116447 I am in a blinding rage at Sprint. Your billing department lied to me. My account is wrongly ""past due"" and I can't talk to a human being. This morning my account was wrongly suspended. I need to talk to a PERSON to fix this. | @229242 @116447 Team @116447 will be more than happy to assist with your billing concerns.  Please DM your contact information. https://t.co/rMApsV8PQY"
"@115714 @sprintcare I will NOT be paying my bill until my account is fixed! Why can’t I access my bill? This is bullshit! | @229245 Hey, What's going on? Send us a DM. - JM"
@sprintcare help | @229246 Thanks for reaching out we are with Team @116447 We're here to help! Pls DM your phone #
"@sprintcare I think there's problems in Birmingham AL, 35242. Phone usually has LTE. Now only has 3G or no service at all. This has been the last 4 hours. | @229247 Someone will contact you to discuss your connectivity concerns today 12/01/17. https://t.co/rMApsV8PQY"
"@115911 at first y’all were cool. Now I JUST GET SCREWED BY YOUR FALSE CLAIMS AND EXTREMELY HIGH PAYMENTS AT THE END OF EVERY MONTH. @ATT what’s up tho | @229413 Whoa, Tito! That's not how we want you to feel! Having a higher bill than expected can be a total pain. Please send over a DM and let's work  on this together. We're here for you and don't want to see you go! *BrookeK"
"I know so many people going through issues with @115714. Dropped calls, billling issue, lying to get sales, bad treatment of loyal of customers. We need to all go to the BBB. Let’s see if they call me. I def DM my number. | @229797 Thank you for providing your contact number.  We are reviewing your account and we will contact you shortly."
@sprintcare I receive very bad LTE network in my Office area. But the bars show good strength. https://t.co/qasNJdmeq6 | @229798 Hi! I'd like to get the opportunity to verify what's going on. Can you please DM me? I'll be happy to help :) -MP
"@115714 is the worst 👎🏾 phone company I ever dealt with!! Never have service 🤦🏽‍♀️ | @229799 Let us help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 is the worst. I’ve been a customer for 7 years and I’ve been inquiring about billing mistakes for almost a month. Needless to say I’ve been getting the run around. If someone doesn’t contact me by today I will be calling the Better Business Bureau on you crooks. | @229797 This is definitely not the type of feedback we like to hear. We are here to help!  Pls DM your contact number.
@115911 Need someone from corporate to reach out to me ASAP. Tired of poor customer service | @229820 Hi Kris! Amazing customer experiences mean the most to us. I know how it feels when you need something done quickly so I want to assist. Shoot us a DM with account details and we'll address your concerns right away. *WhitneyJ
@115911 has been annoying me today. If it weren't for some of the promotional perks they offer I would have switched a long time ago. The coverage is🗑️ | @229821 We'd be happy to look into that and make sure you're always connected. DM us. *JoanO
Still can’t make calls to landlines. @115911 says it’s a problem with @22222. I don’t care who’s fault it is. I pay a small fortune for service I have not been able to use for 3 day now. We have a 7 year old with heart problems. I need my phones to work. Frustrated. @115913 | @137516 @115913 Stay in touch with your family in hard times is a must. We won't rest until you are able to stay connected as needed. Just send a DM and we'll get started right away. https://t.co/plE6XCdHhz *CharlesOpacki
"@117543 any updates on Ofallon mo. 63368? | @229824 @117543 Hey! Great coverage is super important and I'd love to take a closer look at this with you. Send me a DM, so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 #10yrswithtmobile
#packagemyphonewrongperups
#havetowaituntiltheygetthe.#CustomerServicehorrible! | @228451 @115913 We're here and ready to work with you to get you a phone as soon as possible. I've sent a DM and will meet you back there to continue assisting. *CharlesOpacki"
"@230195 sucks! Don't buy it! They don't stick and dirt constantly gets between the protector and screen. If it's after 30 days your stuck with your bad $45 purchase because @115911  doesn't give a damn either! https://t.co/LPl5BinehZ | @230194 We're here to help! I see your DM, so you will have a response from me shortly. :) *DuncanWorks"
"@115911 hello please I want to unlock my Samsung t_mobile g530t | @230196 Hello Samuel, we'd be happy to help. Make sure your device meets all requirements at https://t.co/CDV8GD5667 and DM us, we'll help you unlock that device. *JoanO"
"@TMobileHelp Y’all want to stop playing with my service this morning? | @178922 Oh, no!  Send us a DM and we can see what's going on. https://t.co/WZM6cbcgHU *JonPorter"
Is it just us in Florida or has @115911 service been for the worse lately📉 | @230197 Hey Man! Only the best in service will do for #TeamMagenta so we've got to deliver! DM us so we can check out what you're experiencing and get back to making good music together! *WhitneyJ
"@115913 T-Mobile made me pay the full amount for an iPhone 8 on my account so I can unlock it and now they keep denying the request. #MessedUp | @230198 @115913 Hey! Let's take a look at what happened and work with you toward a solution. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Your new password guidelines for the T-Mobile website are terrible. Mandatory password changes, and even when the new password meets your requirements below, still told it's ""too easily guessable."" Please fix. | @230199 Hey James, thanks so much for the feedback! We appreciate it. If there is anything that I can do to help out, please let me know. :) You can send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
@TMobileHelp i was just bought a new phone and my sim card is too big. How much to get one of those nano sim cards? Or can i just walk in and swap out the one that i had | @230200 We want to get you set up with the SIM you need! Shoot a DM my way and we can help out :-)! https://t.co/AoIxFXbK8A *JenniferRogers
"@sprintcare @115714 you have absolutely the worst customer service, than any company out there ! I will be ending my contract with you at the end of year. Your charges are starting to get really outrageous along your rudeness why stay ?? DH | @230345 Good morning and thank you for your post.  Do you see any charges on your invoice that need to be disputed?  If so, please send us a DM letting us know what the charges are and why they need to be disputed.  Thank you. -Felicia R"
@115714 is 3G the new 4G for you??? 👎🏼👎🏼 SOS #theworst @115725 or @115911 can you help??? | @230348 Hi! We'd hate to lose you. How long has you been experiencing this? Is this affecting anyone else around you? - AA
"@115911 @TMobileHelp   Hats off to Maddie Abbott after 3 months of no answers, she was able to resolve issue in under an hour. She also restored my faith in your company.  She is an asset to your care team ! | @230596 Thank you for sharing this feedback! We will make certain Maddie is recognized for her hard work. Thank you for working with #TForce! #WeWontStop *AmberSellers"
"@115913 John, need justified resolution. None of your CSM is helpful. | @230597 @115913 Hi! We're here for you and would love to continue working with you in DM. Meet us there. Thank you! *AlissaFast"
"@115911 I hate y'all so fucking much! | @230598 Hey, Elle! What's going on? *KellenF"
"@TMobileHelp @115911 @115913 IM PISSED! HAD A FURNACE FIRE AND I CANT DIAL LANDLINES!!! THIS COULDVE ENDED BADLY!! I NEED THIS FIXED NOW!! | @223218 @115913 Hello Karen, That's not a good thing and I'd love to get on this and work with you toward solution. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"Looking to change cell services from @115911 @TMobileHelp any1 have a reliable good experience esp with service w other carriers? | @230599 Hello, my name is Brent we here at T-Mobile don't like seeing our customers go if you can please send me a privet message we can look into what we can do to makes your T-Mobile experience better. 
https://t.co/vNhVf4ktt5 *BrentMcCardell"
@TMobileHelp Delay in shipping my new phones + SIM for new service. | @230602 I see your DM and this #MagentaNinja will meet you there! Thank you so much for your patience! *SonjaKett
"@TMobileHelp I’m amazed that I’ve been on the phone no less than 70x since becoming a client 10 days ago. One lie after another. Does anybody care ? | @230603 Hey Charlie! We totally care, and have got you 100%! Let’s try to turn things around for you, shoot me DM so we can chat!! https://t.co/RaTDVzOYlM *DJConstable"
"@115911 slides into your DMs and fixes your problems. Gotta love it. | @225286 📩👌 Success! Sounds like it went downnn in the DM! Glad we were able to show that #MagentaLove 😉  
https://t.co/sSNDOSJlnR *AshleyHamilton"
"@TMobileHelp hi I had a question about international service. My dads going to Mexico and was wondering if his phone would work over there. | @230604 Hey Mauricio, it sounds like your dad has a fun trip planned!! Send me a DM so I can check out your account. Please click here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@sprintcare is there a way to talk to an actually human being when i call the customer service line? I spent 10 minutes trying to reach a person yesterday... Each time I called. | @230915 Hello, what's going on and how may we help you?"
"I got a voicemail notification today from a message left on November 26. Makes me wonder what 1990's technology @115714 is using. I would call customer service but that may take them 5 days to answer too. | @230917 Hello, how may we help you today?"
"@115913 15 yrs as customer and NEVER EVER in my life had such terrible, pathetic, awful worthless service in my life!! Income loss at 600 now due to your company service | @230933 @115913 We're dedicated to turning this experience around especially for such a long time customer as yourself. I've got your DM and will meet you back there shortly to assist. *CharlesOpacki"
"@TMobileHelp wow so just forget us customers huh? | @230934 Hey Trey, we definitely never want you to feel forgotten!! :) I would love to help out. Send me a DM here: https://t.co/J6BRlk7L5s. *LaurenWalker"
"@115913 15yr customer, ordered phone Nov 19, still not even shipped. U cost me $550 in incompetence, ur cust svc rep keep fucking shit up. PATHETIC INEXCUSABLE!! | @230933 @115913 Hey! That's not the experience I want for you at all and would love to get to the bottom of what happened. Send me a DM, so we can get started. Thank you. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Can I have a CSR in the US contact me? It is sooooo frustrating with the offshore reps! | @230936 Hello,Ayana! I hope you're having a fabulous Weekend! Thank you kindly for taking the time out of your busy week to reach out and send a message our way here in T-Force! My name is Jeanie, and I will be your Magenta Expert! We can definitely give you a ... https://t.co/aQRCn0p6ZL"
"@115913 may be a good CEO and a good guy but your management team has let me down and I regret the switch from @115725 and after 3 months I've had enough and taking my lines back to them. At least they took care of me. @TMobileHelp #takemebackverizon | @230937 @115913 Hello Joshua, I'm sad to hear of this news and I'm here to work with you to turn this around. We've got your DM and will be replying shortly. Thank you! *AlissaFast"
@115911 @TMobileHelp wholly shit T-Mobile just wholly shit!  Lmao https://t.co/Nc1bpP73Jw | @162073 😍😍😍😍 Phewf! Your tweet came in so fast I barely had time to read it! Love seeing your phenomenal #Magenta speeds! *ChelseaBailey
"Super unhappy with @115911 and they way they treat longtime customers. Tricking & lying to customers is NOT an ethical way of conducting business. Let’s hope Verizon is better... | @231502 We value our customers and their loyalty, Kendall! That's a fact! Transparency and clarity is super important and we aim to always deliver. We definitely don't want to lose you. DM us so we can turn this around and keep you on #TeamMagenta! *WhitneyJ"
"@115911 AY WHY MY PHONE RANDOMLY GO OFF LIKE A SMOKE ALARM | @231503 Hey, let's check that out. DM us, Seb! *JoanO"
"@115913 @TMobileHelp promo that says “Ask Tmobile how you can get a Free Samsung Note 8?” Pls and thank you! | @184998 @115913 Hey! Thanks for reaching out to us today. We'd love to get more info. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 Please remove the update reminders on all T-Mobile phones. Nougat screwed up my keyboard. I was happy with 6. | @231504 @115913 Hi! Thanks for the feedback, Fred. We truly appreciate it. We've got your DM and will reply ASAP./ Thank you! *AlissaFast"
"@115911 @TMobileHelp having a MAJOR issue. Ordered a phone from BOGO. Got 1 but now 2nd is ""lost"" by UPS. They started a claim, your C/S started a claim but I'm stuck needing a phone for a birthday gift and everyone is blaming the other side and only loser is the customer #FAIL | @231505 Hey I want to make sure we help you make that birthday special! Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
@115911 incompetence has cost me $600 in income this week and not yet resolved. #FridayFeeling | @230933 Our goal is to get you a resolution as soon as possible so that your worries will be a thing of the past. I've got your DM and will meet you back there in just a moment. *CharlesOpacki
"@115911 what will it take for your bill collectors to QUIT calling, harassing my elderly parents when they have told you wrong number & EVEN called your customer service?! 😡 | @231506 Hi Georgia, We definitely don't mean to be a pest. My parents are dear to me too so I get exactly where you're coming from. DM us with their account information so we can take a look at this. *WhitneyJ"
@115911 hello I would like to see if I am eligible to upgrade to the iPhone X please | @231507 Hi Dana! Let's check out your options. Please DM us. *GiselleM
"@sprintcare Switched over to Sprint last month, and to my surprise I am already being double charged for a device activation and still not seeing my AutoPay and 50% off Galaxy S8 Flex lease discounts... Great. | @231659 Allow us to take a look at this! Please DM us -Maria Q"
I don't have a problem with our service. @sprintcare But I DO have 1 with customer service. How is it that everyone has a different answer? Everyone should be on the SAME page!!!!!! Grrrr! 😠 | @231660 Are you needing help with anything? Please DM us to get the correct answer for you! -Maria Q
"@sprintcare I can receive texts but can't send them. Any advice? Amarillo, Texas | @231661 Hi! Do you see any error message when you try to send the txt message? Are u able to make calls? Since when this has been happening? -MP"
"@115911  you would think that after being a customer for over 10 plus years. You wouldn't try and stick me with a 60 dollars random bill I don't owe. John would not like you stiffing his consumer | @232003 We want your bill to always be correct, let us take a look at what happened there. DM us, we're here for you. *JoanO"
"Scammers are using my phone number to call people and now I'm getting texts from strangers. FIX THIS @115911 | @232004 This looks serious, Jo, so we've got to get this resolved ASAP! Customer safety and privacy are our priority. Please, DM us with details so we can get to the bottom of this for you. *WhitneyJ"
"My GOD @115911 is the WORST phone service on planet earth!! @115913 - signed, 15yr customer!!!!!! Cost me $600 in income so far #FridayFeeling | @230933 @115913 We're dedicated to finding the way to turn this around for you. I see you've got back to us in DM and I'll be there momentarily to help you out. *CharlesOpacki"
"@TMobileHelp purchased the incredible Moto Z2 Force. Unit shipped was Dead On Arrival. Bad start to holidays and surprise for wife broken :( | @232006 Let's get to the bottom of this, and get this turned around! Send us a DM, and we can chat! https://t.co/fl14BcaDgC *ErickiaLaChance"
"@115911 your company fucking sucks. | @232007 Ouch, Keily. What makes you say that? DM us. Let's chat about it. *WhitneyJ"
"@115911 trying to get my iPhone X had been a pain. I preordered on the 27 of October all for someone on your end to cancel my order today. | @232009 Oh no, let's take a look at what happened with that. DM us, we want to make sure you get your phone as soon as possible. *JoanO"
"@115913, @115911 please do something about this lack of service in West Virginia. | @232010 @115913 Hi! I'd love to check out the coverage out there and will need a few more specifics. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp is the trade in iphone 6s plus towards iphone 8/x still 300 credit? or deal dead? | @232011 Send us a DM and we'll give you the scoop on all of our latest offerings :) https://t.co/IUIA5vQSHC *MattHargleroad
"@TMobileHelp Hi, Can you please check DM? | @232012 Got your DM! One on the way back to you! *TJEllwood"
"@115911 is the worst company ever.... can't wait to my lease is up with them... Wish I could close account now.. | @232013 What's going on, Lito? We're here to assist! DM, us. *KellenF"
"@115858 ain’t shit! And @115714 DEFINITELY isn’t shit!! I’ve had my iPhone 7 Plus for mmm..6 months and every app freezes for 10 minutes, can’t shut my phone off like wtf! As SOON as the new phones come out .. BAM 💥 won’t work 😒🤬👊🏾👊🏾 | @__ABerg__ Hi! Is the software on your iPhone up to date? You can check it when going to Settings > General > Software update ;) -MP"
"Called in to @sprintcare advised agent of what I needed she place me on hold for 25mins before hanging up https://t.co/WoNw1zJG8C | @232467 Hey, thanks for stopping by. Sorry about that. Can you please send us a DM with your issue/request? - JM"
"Don’t ever sign-up for autopay with @sprintcare @115714 - they steal your money by charging whatever they want instead of what you actually owe! | @232468 Hey! Hope you’re doing well today. Please, DM us with the details so we can follow up on this. -AF"
@115714  why is it your webiste NEVER works! It’s infuriating!  I just want to check my bill BEFORE paying it as it’s often wrong. | @232469 Oh No! What's going on? Do you receive any error message when you try to access your account online? -MP
"Why is it that Everytime I go into a @115714 store, I'm always waiting close to an hour for service? They act like they want the customers to leave! | @232472 This is not an experience we want our customers to have.  We regret that this has happened."
"Any lawyers wanna take on @115714, could be class action. Locking paid phones false collections, retaliation for changing carriers. DM ME! | @232473 Thanks for stopping by. We'd like to take a look into this for you. Send us a DM. - JM"
"@115714 why is your internet acting so sloooooow today?!!! | @232474 We'd gladly check on that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
I shouldn’t hate y’all as much as i do @115714 | @232475 Hey! What's going on? Please let us know to assist. - EG
Im switching carrier I’ve had it @115714 | @232476 Hey Sigrid! We don't want you feeling this way. What makes you feel this way about us? -CO
"Hell is being on a slow moving redline with full bars of LTE yet no data speeds. @115714 seems to have a cable unplugged. | @232477 We'd like to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@sprintcare why is my internet not working? I’m pretty sure my phone isn’t off | @232478 Let's check on that services for you. Please DM us to further assist. - EG https://t.co/rMApsV8PQY
"wasting my time with @115714 AGAIN because their site sucks and they never fix it! | @232479 We'd like to look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115911 payment dispute for a double charge that puts my account in negative takes 2 weeks? That’s BS | @232519 Aw man! I hear ya and I definitely understand your frustration. Please DM us here so we can look into this charge and see what we can do. We're here for ya! *BlakeT
"@TMobileHelp don't know why everything has to be so difficult every month ..gotta tell you ive just about had enough | @232520 Hey, Rob! Everything shouldn’t be difficult!! Shoot me a DM so we can chat! https://t.co/RaTDVzOYlM *DJConstable"
When I try to redeem my @115911 Tuesday Snapple offer at #7Eleven I get a flashing bar code the store can’t scan. Wasted ten minutes trying to figure out why it wouldn’t work. Next time partner with competent redemption site. | @212056 We didn't want you to experience that at all!!! We want to make sure it's always a great experience when you take advantage of the T-mobile Tuesday offer. *MelvaT
"@115911 @115913 totally fucked me, a 15 yr customer. | @230933 @115913 I assure you that we're on the cusp of a resolution for you and we'll get this straightened out right away. I've got your DM and will be back there in a moment. *CharlesOpacki"
"Highly recommend people chose any carrier but @115911 had no problems for 4 years but now it’s constantly misinformation and headaches 🧐 | @232523 Hey, Emily! I totally understand the value of transparency and correct information! We're here to assist! Send us a DM, let's chat! *KellenF"
"@115911 why the fuck is my 4 person bill $500 | @232525 Whoa, Kyle. Not a pleasant surprise to see any bill go up unexpectedly. I assure you we lead with bill consistency so, let's make sure there's no surprises going forward. Send us a DM so we can further review. *KeithM"
"@115913 your metro pcs SUCKS. I PAY THE BILL, but I cannot get through to customer service without security passwords. One person has a defective phone and all we get is pay the insurance deductible. Well he is poor and I am a senior on a fixed income. Cannot get through to | @232526 @115913 We want to make sure you get the help you need with your phone. We recommend reaching out to @173597 for assistance with that. Thanks! *AlissaFast"
"@218362 and @115911 already bought my nest secure. As a T-Mobile customer can I still get the $10 plan for cell and aware? | @75063 Great question, Matt. We can get you setup with the Nest Secure plan. Send us a DM if you have any questions about getting started. *JPL"
I'm going insane. My data is running at dial-up speeds. @TMobileHelp you're killing me! | @232527 Oh no!  Let's check it out for you!  Can you shoot me a DM? https://t.co/Llbz2sQI37 *JohnKuhn
"It is terrible customer service today in the @115911 store 11111 San José Blvd, Jacksonville FL | @232529 I know the feeling of great customer care and we want you to feel the same, Jaicold. The UnCarrier is greater than this. Send us a DM and let's get your feedback in the right hands and work toward a solution. *KeithM"
@115913 so when a defective has to be swapped out and I have to wait 5 days for an overnight replacement ? I know it's not tmobiles fault but it's really getting annoying ! | @225720 @115913 Hey! I'd love to work with you to get to the bottom of this. You need a working device ASAP. We've got your DM and will reply shortly. Thank you! *AlissaFast
"@115911 I joined the senior plan,thought it was $50wrong$60 thought I could keep my number, after 25yrs,had to change it Does this at least include netflix,?Any solutions about my number?should I stay or go back to your revival | @232934 Hey Ruth. Send us a DM and we can go over all of this with you. We want to make sure you are getting the best deal possible for your needs *ErikS"
"@115911 @TMobileHelp is the worst company I've ever been with, lie to your face about everything , 100% do not recommend! Changing provider | @232935 Oh my! Those are some strong feelings! Send me a DM, and let me help! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 I just joined for your senior plan which I thought was $50 but today it's$60 and thought I could keep my number after 25 years I have to change my number so signed up for this month don't like changing my number so might not sign up for next month,any solutions for me? | @232934 Ruth, we appreciate you reaching out to us here. We realize how important it is to have your account set up the way you need. Did you sign up for auto-pay? DM us. We're happy to help. *GiselleM"
"@115913 do you stand by the service your company provides? What about the devices it sells? I truly wonder how far your passion in the company, and your integrity in the products you sell, goes... | @232936 @115913 Hey Ryan! I'd love to check out anything going on with the device you purchased. It's important to know that you have an avenue, if something goes wrong. Send me a DM and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast"
Some fraud done on my account and yall take forever to fix it... and im a fucking employee!!! @115911 @TMobileHelp | @232937 I want to ensure things are taken care of properly. Please DM me: https://t.co/9lBsX5Dx3r *ChrisBradstreet
"@TMobileHelp can you look into my account and tell me why I can see the data stash balance on one of my lines, but not my 2nd line please? Can I not see it bc my 2nd line has no stashed data? Thanx | @232939 Hi there! Let’s check it out for sure. Shoot me a DM here  https://t.co/xTjNVF3Ex4 *KirstenHartford"
"Serious bullshit @TMobileHelp still no reimbursement for switching. Been 5 mos! Cant get anyone on the phone at freedom and nothing online | @202651 Have no fear, Danny Boy is here! Shoot me a DM, and I'll save the day! https://t.co/oIBK3mlmoz *DannyHarvey"
Has anyone actually had a problem resolvre through @TMobileHelp?? They are probably the worst customer service I had in long time. They should rename themselves @22630 | @170290 We are absolutely here to help! We certainly don't want you to feel this way. If you would drop us a DM we will tackle this together. *KatherynA
@115714 @117159 I used to spend half a day at a sprint store just to purchase and transfer my data to a new phone. thanks to smart switch - easy peezy and activated myself from home! | @233099 Hello Deadra.  I used smart switch the last time I changed devices also and it was great. I am glad you now have a source to make life a bit more easier.  Thanks for the kudos and have a great day. -Felicia R
Sorry ma'am but I can't help u upgrade your device today. It won't let me. U will have to go into ur local store. I DONT HAVE A LOCAL STORE 😤 @115714  thanx for the shitty business for the last 11 years | @233100 Hey. We don't want you to feel that way. Was it explained to you why the upgrade could not be performed over the phone? Send us a DM. - JM
@115714 I’m out ✌🏾 https://t.co/OuBPLFfr3e | @232475 Give us the chance to change this situation. Please send us a DM to further assist with your matter. - EG https://t.co/rMApsV8PQY
At this point I’m about to be done with @115714 worst service ever | @233101 Hey! What's going on? Please let us know to further assist. - EG
"@115714 said my only choice was to ad a line and get a new phone.  took it to the apple store and they clean out the charger port. can't wait to cancel my plan immediately after work today! | @233102 Good afternoon! This is concerning to us. Customer service is our main priority, what seems to be going on? -CD"
". @115714 @sprintcare so now I have to waste my time handling your employee’s mistake. The account should have never been opened in the first place. Thanks. | @233103 Good morning. For the Victim Assistance department, you can call them directly at 888-788-0788"
"Want bad service in Miami? Get on a @115714 service contract! #horrible #howisitthisbad | @233104 Hey, this isn't the type of feedback we want to see! What's your zip code? I'd love to take a look into this for you. -CD"
@115714 tell me why Every time I call to get help with something so simple I get treated like a 5 year old and everyone refuses to let me speak and refuses to click 2 simple buttons??? Terrible customer service. Can't wait to cancel my 5 like account. | @233105 This is concerning to us! Please DM us to get this resolved -Maria Q
"@sprintcare Can you check on this for me. Phone shows LTE service? Dimmitt, TX 79027 https://t.co/wttEZV5kXg | @233106 Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"I need yall help. I'm trying to pay. @sprintcare. Get this money before I spend it on something frivolous. | @233107 Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@116447 @sprintcare 
Glad to see the support Sprint shows. Now looking for a new carrier after 9 years. | @233108 We don't want to lose you as a customer. Please DM us your specific concern. Team @116447."
"@115913 @115911 15yrs with T-Mobile and this is the way u treat me. Never asked u for anything. And now when I ask for something which really isn’t a big deal. Ur managers treat me with disrespect. | @233443 @115913 Hi! We'd love to work with you to get to the bottom of this. Please send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 @115911 hey John, I’ve been a customer for 15yr. I was being poached by AT n T so I called to see if u could match there offer. The way I was treated by T-Mobile I would be ashamed if I was u. Listen to the recorded conv | @233443 @115913 Hey! You deserve only the best customer service and I'd love to chat about this. Send me a DM so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115913 @115911 What the crap is wrong with your stores?!  I give them two weeks advanced notice I will be in to pick up a V30+ for the full retail price and... they don't have any! | @233444 @115913 Hey Jon! I'm sad to hear of this experience. We'd love to check out your options for upgrading here. Send me a DM so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp Hi! Is there an outage or issue in Central Europe at the moment? Partner is having service blackout. We are in CZ. | @233445 Hey Zena!! Send me a DM so I can get some additional information on this for you. Click here: https://t.co/QIHNBDHoV8. :) *LaurenWalker
"@TMobileHelp Current service issue in 48126? no data, spotty connection, not normal. | @233446 I am not showing any known outages in that If you would like me to take a closer look at your account please shoot me a DM and we can look closer. *KendraA"
@115714 @ATT thinking about switching out of my current mobile provider. Which one of you can get me a better deal on a new plan & iPhone? | @233875 Hello there.  Thanks for looking to join sprint.  Get started at https://t.co/9ABiXqmY33 or https://t.co/cLSUsitfDr.  Welcome aboard! -Felicia R
@115714 needs to stop lying about having the best service. It has been shitty and slow since I switched. @126302 was exponentially better... I played myself. | @233876 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q
"@115913 @TMobileHelp I want to add a line (port from another carrier). I missed the BOGO iPhone. Any other deals on iPhones or plans? Thanks. | @233903 @115913 Hi Kate! Check out our Holiday Deals here: https://t.co/p6mO5INt1p Any new updates or offers, we'll post there first! *AlissaFast"
Dear @115911 Its been three months on your service and we've had fake charges four times. WHAT THE FUCK ARE YOU DOING | @233904 Hi Jhanvi! Let's take a look at this. We've got to get you some answers once and for all! Shoot us a DM and we'll get started. *WhitneyJ
@TMobileHelp @115911 I just spent over one hour with 4 departments over a fraud bill you sent me after cancelling months ago as it doesn’t work here at my house. They sent me all over the place then disconnected me.  How do you treat people like this?! | @233905 We can do better than that Bob! Let me make this right. :) DM me! https://t.co/bwHAQCkoRc *DuncanWorks
@TMobileHelp I need help returning a phone | @233906 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"My twitter has been deactivated for almost 4 years, but im so frustrated @115911 that i had to come on here and vent #overit | @234317 You've come to the right place as T-Force is listening and hear to assist. Your time is valued and we would like to hear more about your concerns so we can turn your experience around. Send us a DM about your concern so we can provide you further help. *KeithM"
@115913 Dude.... 250Kbps - 3Mbps consistently using 'the fastest LTE speeds' in Chicago?? It's been like this for weeks!  Longtime customer thinking about switching 😑 https://t.co/MMUVFGzcSL | @234318 @115913 The last thing we want is you thinking about switching. I would love to look into this with you. Please send me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115911 What's up with the horrible service in the Chicago loop? No LTE, no voice, no texts. Brings a completely different meaning to #UnCarrier. #tmobilefail | @234319 It's the norm to HAVE service, rather than the other way around. That's the UnCarrier way! I'd be lost without being able to stay in communication so, I understand the feeling. Send us a DM so we can further assist and confirm your service concerns. *KeithM"
"@115911 is terrible! I can't even g et my brand new galaxy s-8 to work while on my home wi-fi. This is a joke, I'm sorry @115725 how can I'm come back, I'll pay the extra cash each month. @115913 should be ashamed. I've had issues since day 1, and nothing resolved. | @234320 @115913 Hi Shane! I'm sad to hear this news and would love to work with you to turn this around. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx Thank you! *AlissaFast"
"@139703 ive been trying to get Abigail to call me back as we are playing phone tag to resolve my issue but unless she calls me I cannot get her on the phone | @234321 @139703 Hi Bridget! I'd love to work with you to get to the bottom of this. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx Thank you! *AlissaFast"
"Bitch ass @115911 didn't want to give me a new phone cause mine is messing up😡😡😡 | @234322 Whoa what's going on with your phone? We definitely want to help, send us DM with the details so we can make sure your phone is working perfectly! *KittyG"
"@TMobileHelp My data/service has severely gone down hill these past 3 days. My home always had good service, now its 2 bars, and video streaming (YT and Amazon) has ceased to function. whats going on? | @167640 Yikes! That's not good at all. Send me a DM and I will take a closer look at this for you.  :D https://t.co/SOlY6pwpus *EricMarentes"
"@115911 Seriously needs to train their customer support and order support people better. I have been on a call for 1 hr and 40 minutes, spoken to 5 diff reps..still no solution!! #Unbelievable | @234317 Aw man! Your time is valuable and we truly understand that so we'd love to help out, GiGi! DM us here with some details if you'd like us to take care of you. *BlakeT"
"@TMobileHelp can I please get a dozen? Thank you | @234324 Hi Philip, my name is Abe and I would be glad to assist you today.  Please initiate a private or direct message. *AbrohamVela"
"@TMobileHelp Trying to contact support - I click ""Message us"" and just this pops up: https://t.co/XYyo3ybBb0 | @234325 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"Phone is screwed and shitty @115911 claims they can't get phone here until Monday. Really? @115821 must be a much better company because they can get @118706 to deliver on Sunday. Even their supervisor said she couldn't wait that long! #TmobileSucks | @234326 We know how important it is to have a working phone, all the time! Send us a DM so we can look into options that fit your schedule! *KittyG"
"@115911 @115913 I have been a Tmobile Customer for over 10 years and I was promised a new rate plan by the loyalty department and many other employees and everyone has lied to me this is shameful why should i have to call to get credits every month. 7 months in a row! #Loyal | @234328 @115913 Hey! That's not the experience I want for you at all and I'd love to work with you to sort it out, once and for all. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
Never use T-Mobile! They swear up and down they're the best but the are far from it! Once again the messed up! Not only did they not put my condo number on my package they mailed me out the wrong phone!!! Fuck this company! @115911 @TMobileHelp | @234329 Oh no! Let's fix this up! Shoot me a DM and we'll see what happened! https://t.co/Hxjy5gDEwA *PeteHarman
"@sprintcare seriously what’s going on w your coverage in the 81224/ 81225 area code. I’m about a day away f switching carriers. #longtimecustomer | @234488 Good afternoon! This isn't the type of feedback we want to see. There aren't any down towers in the area, can you tell me what you're experiencing  so I can assist you better? -CD"
"@115714 any eta for @134202 ph-1 software update? Still show September security patch level. | @234491 The current software version available is NMI81C. We don’t have an estimated time after which another update is to be released, but you can check for updates periodically so you can have it as soon as it is. - AR"
"Can someone at @115714 please explain this to me? Still paying for it, never used it, don't want it. 
https://t.co/hzPFVPEySf | @234493 Hi there! Thank you for chatting. Please send us a Direct Message, so that we can further assist you. -S M"
@115714 @87623 received my 2 iPhones back but refuses to issue credit back. Turns me to collections. I have receipt! #fraudinvestigation @10186 @234495 @234496 | @234494 We would like to take a closer look into this for you. Please send us a DM with additional details to help you with this situation and set things straight. - JF
"@115714 @sprintcare @116447   Had an appointment at the KC ward parkway store for my 70 year old dad, to fix his MESSED UP bill at noon. Going on 45 min wait, one person currently working. UNACCEPTABLE! https://t.co/lB55pxGs2b | @234497 We regret the wait time. Thank you for your honest feedback. We will pass it along to management. Team @116447"
"how am i going to wait a couple years for an upgrade and then a couple months before it they change their policy where you can only lease phones or buy them for full price, even though the point of waiting on an upgrade is to get them at a discount @115714 | @234498 Sprint’s pricing and purchase methods do change on occasion. We're always innovating & we are pleased to continue to offer a variety of affordable options for the latest smartphones with our Sprint Flex Lease Program (1) -MP"
"how am i going to wait a couple years for an upgrade and then a couple months before it they change their policy where you can only lease phones or buy them for full price, even though the point of waiting on an upgrade is to get them at a discount @115714 | @234498 You can check out our FAQs about our Flex Program here > https://t.co/40vDWlYMM0 Go to https://t.co/KDKMy1BbDn to check ur eligibility & ur phone offer :D (2) -MP"
Trying to speak to someone in @sprintcare is like talking in damn circles. Can someone please help me cancel a line of service?! | @234499 Hello! We strive for the satisfaction of our customers. It would be my pleasure to assist you. Please send a private message for further assistance.
Ordered iPhone X online. Didn’t receive return kit for old phone and $350 credit. 1 hour on phone directed to return it to store. 1.5 hours in store. Told they can’t accept it and need to call again. Still no resolution. Please help! @sprintcare @115714 @116447 | @234500 We would be glad to help. Please DM your contact info.
I’m convinced @115714 wants me to transfer to @115725 | @234501 Oh no! Your business is important to us and we don't want to lose you as a valued customer. How can I help?
"@115911 is your billing system down? | @234745 Hmm no issues on our side, let's take a close look and help you get that bill paid. Send us a DM Paul :) *KittyG"
Going to move right over to @ATT because clearly @115911 doesn’t want me as a valued customer | @232009 We would hate to lose you meet us back in DM and let us take care of you! *SherayG
"@TMobileHelp short code text give me a message, ""Service access denied"" never got this with ATT. I try to text for coupons and deals to companies and businesses. Like REDBOX text Deals to 727-272 | @234746 We want for you to be able to use your phone in any way that you choose, Philip! It sounds like your short codes may be blocked. DM us to get things fixed! https://t.co/lOqKyE0PXQ *ReillyLeritz"
"For months 50% of all of my inbound calls have been robo-dialers. Now 90% of my inbound calls are people who think I called them because of spoofers. My phone is useless.
@ATT @115714 @115911 @127718 @115725 , do something to fix this problem! | @234747 Nobody likes a pest, Jay, so we've got to take a look at this. DM us so we can check this out. *WhitneyJ"
@TMobileHelp Hi do stores do JOD?  I was told it's not available & that it was probably a web special- not sure if that's accurate. Thank you. | @234324 I would need to audit your account to give you the correct information.  Please initiate a private message or direct message. *AbrohamVela
"@TMobileHelp the buy one get one free deal is it for existing customers or only new customers | @234750 Good question! Actually, anyone can take advantage of it. It requires a new line, or new account. You can shoot me a DM and we can get you rocking!! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 has wasted my money, time, lied, cheated me. Wow, 15 yrs as a customer and I had no idea just how terrible the service was.. hey @115725 want a new customer? | @230933 We want you to have the best experience you can possible have. I'll be sending you a DM right away so we can continue to assist. *CharlesOpacki"
"!!!!!!!!!!!!!!!!!!!!!!!!!! wait till I call these mf later smh 😢 https://t.co/rL6WHJFwOg | @234751 What's the matter, Miss? DM us. Let's chat about it. *WhitneyJ"
@TMobileHelp  i need to get out of @sprintcare  service can you guys help out? | @151432 We would hate to see you leaving the Sprint Family. Allow us the chance to take a look at your case. Please DM us with details. - AP
"@TMobileHelp  i need to get out of @sprintcare  service can you guys help out? | @151432 Absolutely! Shoot me a DM, and I'll get you rocking with Team Magenta! https://t.co/oIBK3mlmoz *DannyHarvey"
Bro @115714 is the fucking worst I do not recommend whatsoever | @235167 We would like to change your perspective about us and find a solution to any issue you may be having with your service or bill. Please send us a DM with additional details to help you out. - JF
I have had the worst customer service experience with @115714 multiple times over of late. After years as a customer I’m frustrated beyond belief. Hours on the phone on at least 3 separate times. How is this ok? | @235168 Good afternoon and I apologize for your experience. Please explain your concern as I would like to assist you.  Thanks in advance. -Felicia R
"Struggling with @115714 and @134202 early adopter, defective over 14 days, help. Neither will replace pointing fingers #essentialphone | @235170 Thanks for reaching out. Please send us a Direct Message with details about your concern, so that we can better assist you. -S M"
@115714 why this service so ass? 😑 and yes i have unlimited data | @235171 Hey! Let's check on that service for you. Please send us a DM with your ZIP code and the nearest cross street to review the coverage of the area. -R.S. https://t.co/rMApsV8PQY
"@115714 wassup with y’all i ordered my apple watches 2 weeks ago cuz, and i don’t have em yet. Y’all better speed this process up. I was told 3-5 days not 2-3 weeks fuck‼️ | @235172 You've got your place in line, we know you can't wait. We encourage you to keep checking for delivery estimates trough our Sprint Website using this link: https://t.co/O1mkYIdKu5 - CE"
@115714 been with you 10 years smh 🤦🏾‍♀️ Service was great don’t know what happened | @235173 Glad to have you on board today. What type of issues are you having with the service? Let's work together to get this fixed. How long has the issue been happening? Does it happen in one or multiple locations? Please DM us so we can further assist. - AP
"@sprintcare so when you upgrade to the iPhone X, is it $22 or $44 if you already have a sprint iPhone? | @235174 iPhone X looks amazing, right? Login to https://t.co/KDKMy1BbDn to check ur eligibility & your iPhone X offer :D -MP"
@115714 HOW AM I SUPPOSED TO PAY MY OVERPRICED PHONE BILL IF YOUR BULLSHIT WEBSITE DOENST EVEN LOAD | @235175 Hi there! Sorry for the trouble. What's going on? Remember that you can Pay your bill without signing in or make a guest payment for a Sprint customer here: https://t.co/eLEJqkAZKL. Send us DM if you need further assistance. -S M
"My connection at work is so ass @115714 I know it's your fault | @235176 Hey! Hope you’re doing well today. Let's work together to get this fixed. How long has the issue been happening? Is it related to voice, text or data? Does it happen in multiple locations? Please let us know more details so we can further assist. - AP"
@115714 how do I check on my application it’s saying still under review since 11/13/17 help? | @235177 Hi there! We'll be happy to help. Send us a DM and we'll assist you. - MP https://t.co/rMApsV8PQY
"@115714 worst cell provider ever. No decent signal anywhere in socal. | @235178 Hey! Let us ask you some questions so we can review what is happening, ok? Please send us your nearest cross street and ZIP code. -R.S. https://t.co/rMApsVqrfy"
"I just wanna work for @115714 one day, is that too much to ask for ? | @235179 Hey! We will be happy to have you as part of our Team. Take a look at this link https://t.co/0B5D0M4yBo . - AP"
"How long does it take for a phone to get here??? @sprintcare I got a new one b/c mine is dying & it's practically dead now it's been so long | @235180 Hey there! You can verify relevant information here: https://t.co/M03PTrBIPk , or please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY"
"But for real
What phone company could get me tf out of my bs @115714 contract and into something that actually WORKS and is affordable like how my bill STARTED out
🤔 | @235181 Thank you for reaching out to us. We definitely hate to see you feel this way about anything related to Sprint. We would like to resolve this situation right now. Would you please send us a private message? Thank you. Ange L"
"@sprintcare questions that need answers https://t.co/XlUbhnspOy | @235182 Hello there! Thanks for bringing your concern to us. We'd like to verify this for you, please send us a Direct Message to further assist you. -DM"
@115714 keeps sending passive-aggressive texts about the new iPhone but won’t give me a price | @235183 Hello there! Please access our web page to see prices for our phones. Please go https://t.co/0qT1rLBLtN\shop. -DM
"How is it that @115714 will take your money out right away but for a refund it’s taking longer than a month. 1st I was given misinformation that I would be getting my refund, then not. And now they’re making a refund case. It’s ridiculous... | @235184 Let us help resolute your issues, shoot us a DM to be able to better assist you. -BJ https://t.co/rMApsV8PQY"
"@TMobileHelp @115913 you ignored a 7 year fraud alert I had placed on my credit because of an identify theft in May.  Because you ignored the alert and did no due diligence, you let someone open a fraudulent account in my name earlier this month.  Thanks! | @235199 @115913 We need to look into this with you asap. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
@115913 @115911 - What an awful service today... After 12 Payment/Customer care executives and an hour long call they can’t figure out how to take me off Auto Pay on an already closed line. | @235200 @115913 This is not the experience we want you to have. I'd love to get some more details let's meet in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp so I'm not getting routed to outsourced CS because I called bitching enough after TMobile screwed up my X order and then CS lied for a week to me about it.  Fix this or I'll be switching since outsourced centers are not capable of helping with anything. | @231318 We always want to provide an outstanding experience whether you reach out by phone, in-store, or here in social! I'm committed to repairing our relationship with you. Please DM, I'll ensure any and all of your concerns are heard & resolved. https://t.co/n6tQTx28XN *OliviaStewart"
"@TMobileHelp Need help with an international charge | @235203 Oh, no! I just saw your DM, no worries! I'll be responding in just a moment 😉📩 #MagentaIncomingMessage https://t.co/sSNDOSJlnR *AshleyHamilton"
@TMobileHelp getting system pop-ups that say 'this system is temporarily disabled for maintenance'. Too quick or likely not possible to screen cap. | @235204 Hey Joey!  I'm a device expert and here to help.  Shoot me a DM and I can work some #MagentaMagic for you!  https://t.co/CpepB4KjFi *BrianBenderski
"@115911  thanks for the paper weight, i mean phone that you refuse to repair. SMH should have went to @115725 | @235205 Aw man! What's going on with your phone, Mark? We'd love to help out and keep this relationship strong. DM us here so we can check it out! *BlakeT"
"Can that perk also be telling @115911 to stop trying to collect on a bill I don't owe? It's been fucking with my credit score. https://t.co/G6B8lRPZp2 | @187192 Daniel, I hear ya and I'd love to look into this bill with you. DM us here and we'll check it out. *BlakeT"
It’s crazy that I have leave @115911 after 4 years... never thought I’d leave them. | @235208 I would love to see you stick around for many more years to come! I'll meet you back in DM! *AdamJudge
@TMobileHelp do you still have data stash? | @235209 The data stash feature still exists.  Send us a DM and we can go over the details. https://t.co/WZM6cbcgHU *JonPorter
"@TMobileHelp received brand new iPhone 8 which is NOT even turning on… calling you guys since last 3 days & hasn’t resolved yet…Apple is asking me to pay for the device to replace, is this what I get when I stay/purchase with TM?? | @235664 Yikes! That's definitely not what I want to hear! Send me a DM so we can get this taken care of for you. https://t.co/cbaCC4vqgh *MichelleWalker"
"@115913 I was told there would be a military discount on my bill for the last three months, but noooopppeee! | @235665 @115913 I would love to see what we need to do to get that discount added. Looking forward to your DM. *StephanieGarza"
"@TMobileHelp need your help with @115817 ground - I have been waiting for my package since 11-28  , i even changed to pick up at ups but is still not available .. please assist | @234851 Hey there Pedro! Let's look into this together and get this taken cared of. Shoot us a DM and we can get this sorted out for ya right away. https://t.co/BWwhdX6pV9 *BrendanLee"
"@115913 very upset with T-Mobile’s in-store customer service. Once again I was lied to, and told false information. | @235665 @115913 It's important that you receive correct information when you contact us. I would love to look into this with you, hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Called T-Mobile to block an employees number and they block MY number instead. Sweet, thanks @TMobileHelp how am I supposed to call back | @235666 Hey Tal! We always want you to stay in touch with us for help! Please send me a DM here https://t.co/dzjAJQ2bkx *SoRaYi"
"@TMobileHelp I need help, DM please | @137149 Hey there I would be more than happy to help out send me personally a DM here. https://t.co/EyMABzAJlb *MiggyHerrera"
"@TMobileHelp Great, Fast and Knowledgeable, Thank You Reilly 😎 | @234746 That is awesome! So glad that Reilly could be there for you, they are really the best of us! If you ever need anything else know you can reach out at anytime! T-Force always has your back! *JonathanMacInnes"
"@TMobileHelp https://t.co/mlhXNYeOmB | @235667 Hey Jake! Yikes, that's no good! Shoot me a DM here and I'll help https://t.co/dzjAJQ2bkx *SoRaYi"
"@115911 @115913 The ZTE Quartz watch promotion is a rip off if you need a spare or replacement charging doc. #wherecanibuy | @221960 @115913 Keeping your watch charged is important. Let's look at options to get you a spare, please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"I'm really annoyed my texts aren't going through to @99519 today. What the heck @115714 😒 | @235873 Hello. This is something we'd like to take a look into. Please, DM us to review this. - GS https://t.co/rMApsV8PQY"
"@115714 Well Im teleworking and wasting my lunch break in the Sprint store and there is no way I will make it 2 the 3rd store today!!! | @235874 We will get this solved , just shoot us a DM so we can step in to help . - FS"
"@115714 data speeds have decreased but my phone shows LTE. | @235875 Hi there! How long have you experienced this? Is this issue happening only at one location? Please send us a Direct Message, so that we can further assist you. -S M"
"@115714 please have someone from billing call me I have been waiting for over a month now and I keep getting promises to call me within 3 days but it never happens | @235876 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"By the way @115714, this is why you will lose loyal customers. Misleading and lying is not a good look | @235877 We'd like to take a look into this. Please, DM us to get started. - GS https://t.co/rMApsV8PQY"
My Internet speed is 5.1Mbps. How fast is your Internet? https://t.co/5dcdcBYNrH @sprintcare no band 41? Wtf | @235878 Hi there! Hope you are doing well today. Let's check on that service for you. Please send us a Direct Message in order to further assist you. -Y.F.
"FUCK @115714 SERVICE ...THEY LOVE TOO STEAL MONEY OVER CHARGE FOR PHONES..Bo$$talk | @235879 Hey! Are you having issues with your bill? If so, DM us with some details about it to help you. - GS https://t.co/rMApsV8PQY"
I left @115714 after being a customer for 20 years. Went to @115725....worst decision ever!! Customer service is horrible. Finally got them to credit me for a line I never had for over two years. | @235880 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -JE
"shoutout to @115911 for leaving me high and dry to pay a $750 Verizon bill for switching back to Tmobile. I guess the next time I leave I will NOT be coming back. | @236152 Alex, let's take a look at your Carrier Freedom submission and see what's going on, we've got your back! *KittyG"
Really disappointed in @115911 secretly sticking me with $100 worth of SIM card charges when I switched my four lines to them. They have me now but in 60 days when the phones unlock I'll be gone! | @121077 I'm super excited to see you're part of #TeamMagenta. I'll meet you in DM. *AmarizLugo
"@TMobileHelp https://t.co/8dzKDVmbRX | @236153 Good afternoon! My name is Meg and I am going to be your Magenta helper today. If you can send me a DM I would love to talk to you and get you taken care of today. 
https://t.co/TEkGZDDZ1p *MegGriffin"
"@115911 why is your network so slow? 😒 | @236154 Slow is never good, Jeana! I can attest! Shoot us a DM so we can get you back to the speeds you know and love. *WhitneyJ"
"@115911 @TMobileHelp I'm having an issue, any chance someone could dm me? | @236155 Hey Jonathan we want to make sure we get your issue taken care of. You can DM me here https://t.co/LCoTGMV7tC. *KennethStone"
"Just switched to T-Mobile and don’t get service in my apartment... @115911 @TMobileHelp | @236156 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zTagl4 *JessicaCanada"
"@115911 one mistake that was not of my doing is going to cost you this loyal customers business! #poorcustomerservice | @236157 What, no way Larry, we're definitely here to help! What's going on?? Send us a DM so we can fix this! *KittyG"
"Thank you @115911 for screwin’ up my weekend. 🤬 | @236158 Mark, what's going on?? We want to turn this around before the weekend even starts, send us a DM! *KittyG"
"So I need @115911 and @115714 to stop their network beef and let my text messages free or reduce their rates because this acting like nothing is wrong is bad business. | @145145 What's going on with your texts?! Happy to look into it and keep you connected, Tessie. Send us a DM and we'll see what's going on *ErikS"
"@TMobileHelp you guys need to stop lying to costumers. | @236159 Yikes! Transparency and getting you all the info is what we're about, John! Shoot me a DM here https://t.co/QHDTFHxSPu and tell me what's going n though! :) I got you! *KrystnYogi"
"@115911 I'm trying to give you my money but you won't take it ! why do you keep canceling my phone order ! | @236160 Sol, we're happy to help. Please DM us. *GiselleM"
"@TMobileHelp Hi, my visual voicemail is not working yet. I want to use the Native Android dialer for my visual voicemail. | @167637 Oh no well let’s get this working for you today I use visual voicemail a lot. I’m bringing up with the account now, A few questions for you, is there a error message that you see when trying to check it? *AshleyL"
"Hey @115714 , I upgraded to a Samsung S8 and I _really_ don't like it. I'd much rather have an @155347 U11. I've only had the S8 for a week. Am I able to do a trade? I miss u HTC, I'll never leave you again! | @236576 Thanks for reaching! Please, send us a DM so we would be able to properly assist you about your concern. -MH"
"@115714 is full of crap man i don’t like the service anymore and I HATE that I can’t use the phone and the internet st the same time..... | @236577 Hello there. We are working on bringing this feature to our devices and at this moment have a couple up and running. To learn more about Calling plus, please visit the following link and verify the eligible models for this feature: https://t.co/etSTd1awPT . - JF"
"@115714 got a Samsung s8plus 19 days ago. It is defective.It turns off. Sprint says not my problem. Your costumer sevice sucks. | @236578 Hi. We are sorry to see this happening. Please, DM us to review this concern. - GS https://t.co/rMApsV8PQY"
"So unhappy with the level of support I am getting from #Sprint | @236579 This is not the kind of feedback we'll like to hear. Please send us a Direct Message, so that we can further assist you. -TT"
@TMobileHelp I ported a new number to my line and having difficulties with accessing the T-Mobile App for account usage. Will you be able to assist please? Thank you! | @236600 Hey Felix! I'd <3 to take a look for you! DM me so I can make sure we can get you on the right track to T-Mobile APP-iness. :)  https://t.co/rIZzKwKb2m *KurtMartin
"@115911 irritated my entire soul today.... | @236601 We certainly don't like hearing that, Ryon! We're here for you and would love to turn things around. Can you DM us here with some details so we can take care of you? Thanks! *BlakeT"
"@TMobileHelp do I have AppleCare? | @236602 Great question, Ben! Meet me in the DMs and we'll take a look together! https://t.co/aV3Nblmjrn *MichaelHarvill"
Shoutout to @115911 for being slow as fuck | @236604 Couldn't be. Blazing speeds is what we're all about and T-Force is here to investigate why that's not happening for you. Send us a DM with more details about your experience and we'll look into this with you. *KeithM
I would like to report one of the workers in a tmobile location for horrible customer service in fairlawn ohio @115911 | @236605 We want you to have the best experience with us. Send us a DM and let us know what happened. *RickK
"@115911 why does your service suck right now?! 😩😩 | @236606 Oh no A, what's going on? Send us a DM, we can help! *KittyG"
"@115911 I had a horrible customer service experience today at summit mall. Alicia was probably the rudest person I had come in contact with all week. All I had was a very simple question and she went out of her way to be rude | @236607 Whoa! We expect greater as we pride ourselves on excellent customer care, Lindsey. This isn't the way we want you to feel at all and I appreciate great customer care myself. DM us and T-Force will be here to direct your feedback and answer any questions. *KeithM"
"Whyyyyyyyyyyy am I getting #ScamLikely calls 5-10 times a day? I block them but they keep coming 😭 @TMobileHelp https://t.co/fVq5mnEUYm | @236608 Hey there, this is Riley with T-Force. Send us a direct message so we can see what's going on! Thanks!   =) *RileyRed"
"Again?!? @115911 @TMobileHelp @AppleSupport had major issues with my iPhone 7+ with weak/slow cell service, and still notice issues with my iPhone X, I also have a iPhone X with Qualcomm modem in it and works much better...please advise... https://t.co/bFHu4lJf1k | @236609 Oh no you're having some signal issues?  Well you've come to the right place!  Please click https://t.co/IvLqMUwEUf to send me a DM so we can chat.  I've got you covered!  👊🏼💪🏼 *Frank Maez"
"@115911 I purchased a pixel 2 back on October 5th but only just received it now, is there any way I could still get the rebate if I switch to T-Mobile? | @236610 Hey there Petey. Our Pixel 2 promotion ended on November 2nd which also required activation of a new line during the promotional period. We can take a closer look at other options for you. Send us a DM! *RickK"
"Hi @115913, having an issue with @115911/@118272. Returned my damaged device through @118706, package was received, but warehouse claims box didn't contain phone. Have started investigation w/ @118706 and @118272. Can I get unreturned device fee waived? | @236611 @115913 Let's take a closer look at this together. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 actually I need a number to report anytime I’m with No Service. I’m going to need a record when I ask for the deductions | @236951 Anton, strong coverage is incredibly important so I get it! Can you please DM us here with some more details so we can look into it with you? We want you to get connected ASAP! *BlakeT"
"@115911 When you guys say ""Los Angeles-Long Beach-Glendale"" in the LTE-A document, does that extend to West Hollywood as well? | @168363 Let's get you the coverage details you need, Eric. Send us a DM so we can follow up on your concerns. *KeithM"
@TMobileHelp When do you think the outage will be fixed in 92610 area? No Data since 8am PST. 😣 | @236953 We know how important it is to stay connected. Send us a DM and we can get you all the latest details. https://t.co/IUIA5vQSHC *MattHargleroad
"@TMobileHelp This may seem kind of random, but is it possible to change the owner of an account when there's 2 or more people? I might be moving outside of the US but I have someone else on my account and they will keep the services for themselves. | @236954 Hey there! I am more than happy to assist you today! Send us a DM and we can get you the best resolution available. =) *DessieV"
"Love how my @115911 service doesn’t work in half the buildings I go into in Seattle & barely works at the airport. #cantwaittoswitchnetworks | @236955 Wouldn't want to see you go, Mark. Service reliability is necessary and I always rely on staying connected myself so, I get the concern. Please send us a DM and allow us to work together to keep you connected. *KeithM"
@sprintcare I signed up for Hulu with sprint but it still seems I’ll be charged after free trial. How do I continue Hulu for free w/ plan | @237127 Have any questions? I’ve got answers! You can verify additional information about this amazing service here: https://t.co/B38IOcoyM1 . -AG
"@115714 's customer service has found new depths of terribleness today. I think they've reached the 9th circle of hell. 40 minutes at the store, sent home, 800 # went in circles then kicked me off, now 60 minutes into web chat. 👿📞👿 | @237128 Good evening! This is not something we want you to experience as customer service is our main priority. What seems to be going on? -CD"
"Hurricane Irma Thread:

My phone is officially disconnected (thank you @115714 ) so even if Geico calls with news, I won't get it. 

(3) | @237129 This is concerning. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"@sprintcare @115714 why does your mobile site suck so much? No app that makes everything easy to navigate? | @237130 We are sorry you are having issues with our app. Please, DM us to review this and see what can we do about it. - GS https://t.co/rMApsV8PQY"
@115714 I don’t understand why my phone has LTE but I can’t stream ANYTHING!! I’m paying for something I can’t use. #slow #sprint | @237131 Hi there! Let's check on that service. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@116447 It's unfortunate that after 15 years as a loyal Sprint customer, your ""customer service"" department is treating me very badly! I am very disappointed in how an issue is being resolved. If you care, you'll call or tweet me and handle this issue. | @237134 Hello Kimberly! Team @116447 apologizes for any issues you are having. Please send us a DM with your contact information so that we can help."
"PSA: Nov. 8th of this year @115714 took $1200 from my bank account w/out notice & then refused to give it back. Take that for what you will. | @152116 Hi! This is very concerning and we would like to take a look into this. Please send us a Direct Message providing all the details about your situation, so that we can further assist you. -AP"
@115714 your service sucks | @237136 Let's check on that service for you. Please DM us and send us your nearest cross street and your zip code to review the coverage on the area. -R.S. https://t.co/rMApsV8PQY
@115714 why is y’all service so trash ? | @237137 Hey! I’ll be happy to take care of this. We will review what is happening and fix this for you right now. Please send us a DM with your ZIP code and nearest cross street to review the coverage on the area. -R.S. https://t.co/rMApsV8PQY
"@115913 I've loved my switch to the Magenta until today.. If you could please make it easier to cancel a line.  Roommates, partners, exchange students they move on.  Should be easier then going to the dentist to let them change plans. | @237410 @115913 It's important that you can easily manage your account. I would love to look into this with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@TMobileHelp So, your ""Team of Experts"" was super nice and placed an overnight order, promised to follow up. Now, 36 hours later, none of your reps have heard of the order, and nobody followed up. Deeply unhappy. | @237413 Oh man, we've got some work to do! Let's turn this around. Shoot me a DM so I can help! https://t.co/RpP6DJRBrH *MarvaBiggar"
"FOUR people later & 30 minutes & y'all STILL cant figure it out. You used to have GREAT customer service. @TMobileHelp you're wrekt. | @237414 Hey Kristin, we would love to help out here in T-Force! Customer service is one of our top priorities here at the #Uncarrier. Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115911 please fix your cell service in Brandon Florida. West Brandon near the mall has been unusable forever now. | @237415 Having a strong connection is important to me, Chet. Let's take a closer look to see what's happening there. Send us a DM! *RickK"
"Sent an email to @115913 well over a week ago about my concerns with @115911 and still no response from him. #isthiswhatcustomerloyaltyfor | @237416 @115913 We value your business, and I would love to hear about what's going on. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
.@12858 trying to lift a hard inquiry between you and tmobile is a lot like being squeezed between two boulders. you nor @TMobileHelp will provide a way to dispute the inquiry that actually works with each other. RUN AROUND GIVEN ALL DAY. what to do? | @237417 What to do? You've already done it! T-Force is here to help! Let's talk! Shoot me a DM and we'll get this sorted! https://t.co/99Z9nj0518 *RyanMitchener
"@115911 why is it every time I want to watch @126972 at 1080p 60fps. It always gives me crappy download speeds and I have great signal? | @237418 Shouldn't be the case. High quality video viewing deserves blazing speeds! I enjoy a crystal clear viewing experience myself so, send us a DM and we'll be glad to assist in checking on that speed. *KeithM"
"Alright @115911. You made it to where I can’t get you on Facebook. You blackballed me here on Twitter. You can at least let me check my bills. I don’t have the time for your shady shit today. https://t.co/Syi62drn0g | @237419 Let's take a closer look to see what's happening with your bill, Jason. Send us a DM! We're here for you. *RickK"
@TMobileHelp My Pixel 2 finally shipped and I was wondering if your Pixel promo is still available? Thanks. | @237420 Congrats on your Pixel 2 shipping! Send us a DM and can let you know all the detail on our offers :) https://t.co/IUIA5vQSHC *MattHargleroad
@115911 be scamming people put they fucking money ! | @237421 Can we get some more details? Send us a DM and we will make sure everything gets squared away *ErikS
Trying to get in contact with Karen from team @116447. She contacted me before and I have updates on a situation she's been monitoring. I lost her contact info but I'm hoping she's still monitoring this twitter account. | @196099 Team @116447  can look into this for you. We will send you a DM shortly.
#Sprint should I keep waiting for a resolution? Or should i call customer service and be treated with total disrespect again? And again? And again?... | @237740 The representative that you spoke with escalated your concerns. You don't have to do anything but it may take awhile.
So @115911 ya just not gonna defend me.. this Why I'm leaving ya punk asses... #DefendMe Yo @115714 I like ya Gangster!!!! https://t.co/x3T9qZ3zsF | @232013 We like you too! And can not wait to have you as part of our family! -Maria Q
"@sprintcare @sprintcare I need you guys to break it down for me why the financing of iPhone X 64GB is for $750 if I traded in my phone. That should’ve been $350 off, right? And the regular price is $1,000 so shouldn’t the financing my for $650? https://t.co/cCVONnPvuD | @158799 Hey there! Please note, the amount of $750 that you see reflected on the invoice is the total amount that you will pay for the lease agreement before the credit. If you would like to take a further look to your situation, please send us a DM. -  EH"
"Seriously considering paying off my phone with @115714 all at once and going back to @115725. Yes, I'm saving $40 a month but it isn't worth not being able to access half my apps on horrible ""LTE"". #HorribleCoverage #CantCheckEmailEven | @237742 We will hate to see you leaving the Sprint Family. Allow us the chance to take a look at the issue. How long has the issue been happening? Is it also related to voice? Does it happen in one or multiple locations? Please DM us so we can assist. - AP"
"Getting charged 2 subsidy fees for phones I own. In @sprintcare today and they telling me I shouldnt be...too bad they didnt tell me a MONTH ago when I was here! @115714 needs to get it together. | @237743 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Yo @115714 , Your service is slower than molasses currently:/ | @237744 Hey! Hope you’re doing well today. Let's work together to get this fixed. How long has the issue been happening? Is it related to voice, text or data? Does it happen in one or multiple locations? Please DM us so we can further assist. - AP"
"@115911 @115913 Who can I talk to about T-Mobile pulling a bait and switch on me that cost me $1700? I just got off the phone with loyalty, who says that won’t do anything about it. I switched over last years promotion, they won’t honor it on 2 phones. | @237778 @115913 Getting the promotions you qualify for is important. Let's take a closer look at this together. Please send me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp is there anything I can do to speed up the pay off process for our phones? | @237779 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115911 https://t.co/VASZWJQZxi | @237780 Let's check out what's happening, Damiah. Send us a DM! *RickK"
@TMobileHelp do the digits line have data on them? Would it share the same data as the line paired to the digits line? | @142069 Hey Ruddy! That's a great question! Digits lines have their own data if it's included with the plan for the Digits line! Shoot me a DM here https://t.co/QHDTFHxSPu though and let me know what Q's you have on that! I got you! *KrystnYogi
"@TMobileHelp yo dawg, how long should this take? Had my phone for a few days now but didn’t think to look at my voicemail tab until today: https://t.co/okRusN9CrD | @237781 Let's make certain this is working as quickly as possible for you. Can you please send us a DM so we can get this fixed? Thanks! https://t.co/IUIA5vQSHC *MattHargleroad"
"I’m honestly so over @115911 and this damn drama with them. Should have gotten Verizon. | @237782 Oh no! What's going on, Codi? We're here for you! DM us here with some details so we can make things right. *BlakeT"
PSA: if you need a new phone @115911 is NOT the company to go through pick anyone else | @237783 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK
"@115911 @TMobileHelp wting for my resoln for a long time nw? After multiple assurances still ur teams are not helping, stuck frm 3 weeks nw | @237785 That definitely is not the experience we want you to have Harshal when it comes to getting a solution, making sure your concerns are addressed is our top priority. To better assist click the link and send us a DM. Thanks for reaching out! https://t.co/ineZm1Lcy2 *AntoineWhite"
"I am so fed up with your company!! @115911 8 years with you and we’re officially ready to switch companies!!!🤬 #bullshit #dontgototmobile #unorganized #anddonttweettome how about you help them #findmyphoneinyourwarehouse ! 😤#ridiculous #tmobile | @238105 Those aren't pleasant hashtags, JoJo. We expect positive experiences for you and I would feel the same way if I did my part. You can rely on us to find a solution!  Send us a DM so we can further assist. *KeithM"
"@TMobileHelp It does not seem like the call center, departments, and stores are in sync with the processes. | @238106 Oh my! That's not what I like hearing send me a DM! https://t.co/zXrDYDCnIa *Bridget Wren"
"Hey, @115911 I have a question. I have a new iPhone arriving in a few days. Can I transfer my information from my galaxy to my iPhone before I go to the service center to have them switch the Sim card? I’m giving my daughter my galaxy | @159733 Absolutely!! Send us a DM and we can help! *KittyG"
"Extremely disappointed, already reach out to @115913 over a defective iPhone sent to me during BOGO promotion. Only 1 phone call in the last 2 days. Thank you @115911 for the worst possible experience and customer service. | @238107 @115913 I'd love to take a closer look at this with you. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@TMobileHelp Wish you hadn't used UPS 3-Day Select for my iPhone X. UPS is doing a completely crappy job of keeping up with holiday volume. It was due yesterday, didn't even get on a truck today, and now it'll supposedly arrive on Monday. | @238108 Oh no! We know you are stoked to get the new iPhone X Amy and we want to make sure you're set for success with your new phone, with all the volume around the iPhone X and holidays shipping may be delayed. Send us a DM to assist you further. https://t.co/ineZm1Lcy2 *AntoineWhite"
So completely disgusted with the service at t-mobile. Pedro in Riverton Utah just called us stupid @115913 never should have left Verizon. | @238109 @115913 We want you to have an exceptional experience each time you contact us. Please send some details in a DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp can't login to my account online. Everytime I click on it, I get a 400 Bad Request error! https://t.co/9BAVa3ueqV | @152947 Uh oh, T-Force is here to help!  Let's get this fixed so you can access your account. Shoot me a DM! https://t.co/9CGjXZaLy0 *SpencerKalata"
"@115911 has the worst service | @238110 Having a strong connection is important to me, Marlene. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115913 @115911 @TMobileHelp The digits app for the iPhone is an epic fail! Just got off another support call. Solution: Wake up every morning, and check that app is working. Ah, no... Fix it! Stop blaming Apple and iPhone owners. This is ridiculous! | @238111 @115913 I would love to take a closer look at this with you. Please shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
Action speaks louder than word https://t.co/nMnvC60Wy7 | @221135 Team @116447 will be happy to look into any service concerns you may have. Please follow and DM us with more info!
"@115714 Feel like I am being taken advantage of. $95 month for unlimited, Galaxy7 broke three times on me. Two replacements since broken already. Every Sprint/Rep has been little help. Years of loyalty isn't rewarded. I'll find satisfaction elsewhere. | @238251 Hello there, what can I do for you? Is your device having issues once again? - FS"
"@115714 is a nightmare! Customer Service / Corporate /In Store Support is a joke, no one can answer questions, no one can fix our account, and we have only been a customer for a month!!  #Freephones are not free | @238252 Hi! That sounds concerning. DM us to review this situation and address your concerns. - GS https://t.co/rMApsV8PQY"
"@115714 This is my goodbye. 17 yrs of tower upgrades in my area as an excuse is over. @115725 it’s me and you now. #ByeFelicia ✌🏽 | @238253 Hey! We would not like to lose your business. Please, DM us to review this situation and assist you with it. - GS https://t.co/rMApsV8PQY"
@115714 Its a Christmas miracle I’m actually getting good usable LTE speeds from sprint. https://t.co/MZDJ1UzQX6 | @139639 Hey Shawn! That's really good to hear. Enjoy your services and thank you for choosing Sprint! -R.I.D
AT&T gives me a better deal on the IphoneX!?!? After 16 yrs w/ @115911 they don't value customer loyalty. The TM store & customer care were unable to help. Sometimes staying isn't what’s best 4 U. @115913 Help me beat your system to stay loyal 2 U. | @238463 @115913 WE absolutely value your long time business. I'd love to look at options with you. Please send me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115913 @115911 How about instead of free @116602 your current customers get some  better customer service?! Is that so much to ask for someone that has been a loyal customer! #forgottenman | @236157 @115913 We appreciate your loyalty. Let's chat about what's going on, shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115913 I had a horrible experience at one of your stores, it should be shut down, not sure if you are getting this, also I have to call EVERY month to dispute my bill and every month I get told them same thing, IT'S FIXED  NO IT'S NOT. We have been long time customers. | @238465 @115913 We appreciate your loyalty and want to get this turned around. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 network not holding up to c Christmas parade in Gatlinburg tn https://t.co/ffakRV2R2K | @238467 Having a strong connection is important to me, William. Send us a DM so we can take a closer look into the area. We're here for you. *RickK"
@TMobileHelp @115911 do you charge an activation fee or waive it if we canceled an AT&T line to add to my current family plan? | @197627 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115714 @sprintcare  did you receive my previous tweet | @238795 Of course we did, sorry for the delay in response. We have towers working in PR, are you having problems with the service? - CE"
"@115714 U took $ out of my chkng acct - I had 12 days 2 pay. Im not on autopay. Ur withdrawal was unauthorized. Never got callback frm cust  svc depr. I dont need 2 talk w/ UR cust. svc dept I now need a contact number 4 someone N your legal department. Stat. Sprint | @238796 We will get this solved , just shoot us a DM so we can step in to help . - FS"
"@115714 fuck y’all as well I pay $100+ a month for a service that data fucking sucks but you think I’m about to pay my bill FUCK NO | @238444 Hey! Please, send us a DM with more details on what's happening that makes you feel this way. We'll be waiting or you. - CE"
Team @116447 is where it's at for issue resolution. Thank you to BOTH specialists who have worked with me on this issue. I think we finally have it resolved. Karen and (hoping I'm spelling this right) Yvette were amazing! Whatever @115714 pays them isn't enough. | @196099 Thanks for your input and we appreciate your feedback. Have a great weekend!
"Fuck your company you guya can't even do simple little things. @115911 | @238823 Whoa Chris, that's definitely not how we want you feeling! Send us a DM with what's going on so we can assist! *KittyG"
"No @TMobileHelp...you didn't potentially ruin the surprise of my wife's Christmas gift by slapping your logo on the side of the shipping box. 😡😡😡 | @238824 Happy you got the Christmas gift for your wife, and I can help work things out for you. DM me and let's talk more here https://t.co/P5ACUoCEw4 *ChasityScanlanSevao"
"@TMobileHelp is there anyway I can temporarily increase my cell phones data? I would like to talk to someone about this.  Thanks. | @162073 Send me a DM, and I'll go over all of our data packages for you! https://t.co/zXrDYDCnIa *Bridget Wren"
@TMobileHelp so I can’t use my jump to upgrade my phone because there’s a crack on the screen yet I was told that I could use it if I had damage to my phone? GG kids | @238827 Let's clear some things up for ya. Shoot me a DM so I can help! https://t.co/RpP6DJRBrH *MarvaBiggar
@115913 @117543 @125652 @238828 I just emailed all four of you regarding the DIGITS service and issues @TMobileHelp has been unable to resolve since October 6. | @186021 @115913 Hi! We've got your DM and will be replying shortly. Thank you *AlissaFast
"Anyone have any recommendations for unlimited data that is truly unlimited and never throttled 5 days into the new billing cycle? Looking to give @115911 the boot & need reliable service again. Thx | @238829 Whoa, couldn't be! We're absolutely unlimited! How often are you using your data? If you're anything like me, you use it for anything from social media to streaming movies! The only time you may experience speed delays is in congestion but, DM us and we can check! *KeithM"
"Never EVER use @115911 as a carrier, they claim they will help, but things just get worse and worse. Alexa from @115821 could do better. | @239165 We definitely want to do right by you. I will meet you in DM to straighten this out. *KurtMartin"
"@TMobileHelp I haven’t had service for hours now... what’s going on? From El Paso, TX | @239166 No service is no good! Can you send us a DM, so we can get to the bottom of these issues? I’ve got your back. https://t.co/eiqro2hcq1 *KyleSaragosa"
"@117543 I'm in a trifecta area AND have LTE-A, have a Galaxy S8 and I'm getting maximum 3mbps download and 3mbps upload. I think there might be a problem. I'm in Canton, Ohio. | @127706 I'd love to take a closer look at this with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 just how long does it take to process an unlock request?  We’re expected to pay in timely manner? #tmobile #tmobilehostage | @185904 Shouldn't be long, as long as you meet the unlock requirements! We can absolutely work with you towards a speedy process as I understand you'd like convenience to use your device freely. Send us a DM so we can follow up on the unlock request. *KeithM"
@115911 im with att but i pay like 345 a month for 3 lines with unlimited data/text and call. But im in the military. Is there a cheaper plan for my family? If so i will switch. | @239167 For sure Steve! We'd love to have you join the team :) Send us a DM any we'll get you all the info! *KittyG
@115714 HORRIBLE SERVICE | @239281 Hi! We want to verify what is going with your service and see what we can do to help you out. Please send us a DM so we can further investigate on the matter. -R.S. https://t.co/rMApsV8PQY
"@115714 is the WORST COMPANY!!! I got hacked 3 mths ago and now Sprint is victimizing me by not allowing me to pay my bill online or over the phone for 12 MONTHS after the rep told me that it would only be 90 DAYS!!! #IJUSTWANTTOPAYMYBILL!!!! | @239282 We will get this solved , just shoot us a DM so we can step in to help. - FS"
"LOL @115714  waste NO TIME when it comes to payment arrangements 😂.  I woke up at 4am, getting ready for work and realized sprint got their cut. LOL! Not a hello or good morning, or how was my Thanksgiving lol. #SwiperNoSwiping | @239283 Hi @239283, send us a DM and we will be more than glad to hear your concerns. -Red D."
"LOL @115714  waste NO TIME when it comes to payment arrangements 😂.  I woke up at 4am, getting ready for work and realized sprint got their cut. LOL! Not a hello or good morning, or how was my Thanksgiving lol. #SwiperNoSwiping | @239283 Hi, lets continue our conversation. Get started here: https://t.co/WMjcITpLcW Conversation will be continued in your secured web browser. -Red D."
#Sprint has my family with issues! | @239284 We apologize for any inconvenience. Team @116447 will be happy to look into any service concerns you may have. Please follow and DM us with more info!
@116447 a friend just showed me a copy of your #gettingbettereverday email. More people are (cont) https://t.co/WF7KmtEfnl | @239285 Team @116447 will be happy to look into any service concerns you may have. Please follow and DM us with more info!
"@sprintcare if i'm getting a Pixel 2, will i need to get a SIM card from you before i'm able to activate the phone? if so, do i need to do that online, or can i do it in the store? | @239286 (2/2) You'll need a Sim card, then can activated. In order for you to get one you can use both, use the self-service option through https://t.co/0qT1rLBLtN or going to a Sprint Retail store. For further details please, click here: https://t.co/DzL8bnDpJS. - FS"
"@sprintcare if i'm getting a Pixel 2, will i need to get a SIM card from you before i'm able to activate the phone? if so, do i need to do that online, or can i do it in the store? | @239286 (1/2) Thanks for reaching out to us. After getting the phone unlocked from Google, you can activate it on the Sprint network through the Sprint Bring your own device Program (BYOD). - FS"
It would be helpful if @115911 @TMobileHelp agents would review notes and previous chats when trouble shooting connection issues. I have wasted a lifetime repeating things and telling them I've already tried this and that. How is @115725 and @ATT serivice. #TeamGalaxy | @239461 We absolutely want this trouble-shooting experience to go as smoothly as possible! We know your time is valuable and we appreciate you reaching out! Shoot me a DM and I can get this process going in a timely manner! https://t.co/NMvRntQYM5 *SarahPearson
@115911 how can we rest my dads Samsung J7? | @239462 Hey Amanda! Send us a DM with the details and we can walk you through the troubleshooting steps you fix your dads phone :) *KittyG
@TMobileHelp are you able to tell me how much I have left to pay off my phone and/or when can I upgrade my phone? | @239463 We've got all the answers that you seek! DM us and we'll get you all the info. https://t.co/lOqKyE0PXQ *ReillyLeritz
"@116447 Hi. I have an idea that will cut cost, improve customer service. | @239756 Hello. We would like to further assist. Please send Team @116447 a DM and an agent would love to help."
"Past 3 weeks my G6 keeps telling me I have a VM that needs to be downloaded. @sprintcare &&& I'm pretty sure our plan qualifies 4 free @115940 How do I get a login? | @239757 Hey there! You can get information on how Hulu works, and how to acquire this product through the following link: https://t.co/jSlSl5eqLc . You can also send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY"
This is the response u get from @115714 or @sprintcare when u try 2 get info on pmts. Won't talk 2 u! #sprintdoesntcare https://t.co/PvKFR8yTCz | @239758 Hi Rog! Let's check into this for you. -CL https://t.co/rMApsV8PQY
"@sprintcare hey guys, your robots keep calling me to tell me to return a phone I bought from Apple and have completely paid off. Can you call them off? ❤️❤️❤️ | @239759 Hey there! What's going on? Please, shoot us a DM so we can step in to help. Let's check this out. - FS"
"@115714 Should It Be Common For One To Have To Call You Over 5 Times In A Single Day To Buy A Phone And Get Hung Up Or Blind Transferred On A Consistent Basis? | @239760 Hello there, what can I do for you? Were you able to order the device? - FS"
"@115714 you really need to do something about your network services. They really suck.. #slowservice | @239761 Hey! This type of comment concern us. Please, send us a DM with more details on what makes you feel this way. We'll be waiting for you. - CE"
"@116447 other than my normal monthly phone bill.. I still have on Iphone 7 on the account that is being paid in monthly installments.. This is why people like me are Sick of Sprint. Service is fine, the rest is not. | @239762 We are sorry for any confusion . Please send us a DM so that Team @116447 can reach out to assist you."
"@115714 #Offline Fix yo shit please. @49552 | @239763 This type of comments concern us, we'd like to know what happen. Please, send us a DM with more details on what makes you feel this way. - CE https://t.co/rMApsV8PQY"
"10 days til @115714 service can suck ass | @239764 Hey! What happen? Please, send us a DM with more details on what makes you feel this way. We'll be waiting for you. - CE https://t.co/rMApsV8PQY"
"@115911 @TMobileHelp I'm not much help. https://t.co/QreUnDJUnz | @232518 I'm absolutely here for you, and want to help get this all wrapped up so you can enjoy the new phones - I just replied to your DM, and look forward to working with you further! *DanielleGibbs"
"I'm tired of @115911 the service fucking suck | @239783 Sam, we gotchu! Let us know where this is happening through DM and we can make sure your service is 💯 *TarynS"
"@TMobileHelp hello please respond to my DM it's urgent | @239784 Replying now! No worries at all, you're in good hands with me! *DannyHarvey"
I just tried to switch to @115911  from @ATT and @115725. 1 store visit 5 different calls still can't help me. Now it's down to @ATT and @115725 ... | @240037 We would love to have you join our #MagentaFamily Vasant. Let's provide you all the information to make this transition smooth. Send us a DM! We got you. *RickK
"I purchased this new ""unlocked"" LG G5 from BestBuy online. After updating Android it is no longer unlocked and will not work with my Koodo sim.
What's up?
https://t.co/9ueOUvWJt4?
@240039 @TMobileHelp | @240038 Hi there Dan.  I am definitely here to help in any way that I can.  Send me a quick DM and I will look into your situation for you. *JonSimmons"
"@115913 Hello,I disappointed in my services.I get phone not registered on network or no Sims card. | @235209 @115913 I know that being able to stay connected is important. I would love to look into this with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp got a question about upgrading one of our devices... | @153169 I LOVE questions! I've got all the answers right here in our #MagentaLibrary. Shoot me a DM! https://t.co/Hxjy5gDEwA *PeteHarman
"@115913 @115911 Horrible experience at Chino Hills T-Mobile store. Cus Exp is like a bad overseas call centers. Wasted an hr and was skipped; no check in, they expect you to wait in line for rep. A mgr is not always working, so they can’t handle real issues. | @240041 @115913 We want you to have an exceptional experience when you visit our stores. I'd love to get some details from you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@TMobileHelp need your help with the pixel 2 promo? | @240043 Great promo for sure, for a great phone! :) Send me a DM here: https://t.co/jGtdfLsVbg *ErikaHoleman"
"Alright, real talk. Has @115911’s service been down a bit in St. George, UT or is @115858 not so secretly sabotaging my 6S+ now that the newer phones are out?? | @240044 Whoa Dan! Let's take a closer look and see what's going on. We want to help! *KittyG"
@TMobileHelp what's up guys/girls you busy tonight? | @240045 Just replied to your DM! You can click right here: https://t.co/xKrpoFD6ya to send one back to me! See you on the other side! *ColleenLicudine
"@115714 why is your network always slow.... | @240116 Hey there! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
"This AAR160 sprint update has made my @238462 keyone lag and open homescreen with an extra step @sprintcare | @240117 Hello. Please, DM us to review this concern. - GS https://t.co/rMApsV8PQY"
"@sprintcare hi, I was wondering what’s going on with my towers in my area?? LTE data is completely not usable in most areas now since they started there upgrades... when should this be done?? | @240120 Let's check on that service for you. Please send us a DM and provide us with your ZIP code? -R.S. https://t.co/rMApsV8PQY"
@115714 @sprintcare @116447 Spent all day at a Sprint store and still nothing has been done for all the problems my lines are experiencing #Help | @240121 Allow Team @116447 to look into the matter. Please follow and DM for assistance.
"@115714 what number do I have to call to talk to an actual human? | @240122 Hello there, what can I do for you? Have questions? Ask away! - FS"
"@115913 @115911 Tweeter DM service is no good. Too long of a delay. Customers can’t sit in there for 10 mins waiting or a response, when your rep is asking us to DM them. Sticking with the Team Specialists in Salem when I call 611—they are the best!!! | @240041 @115913 I'm glad you were able to get things resolved - we're always here for you, so feel free to reach out any time you need or if you have any additional questions or concerns! *DanielleGibbs"
"I'm fairly certain the latest firmware update for the @115911 @117159 Galaxy S6 broke the WiFi chip. I have to retoggle it on/off once a day now. Owned it since launch and never had to do this up until the update. | @240310 Let's make sure everything is working correctly on your device, Christopher! Send us a DM and we can assist further. *TarynS"
"Tf is up with your service @115911? | @240311 Woah, what's going on, Jessenia? Let us know where this is happening through DM, so we can make sure everything is working properly! *TarynS"
"Hey @115913 are you going match Verizon's deal, $300 off pixel 2 phones? https://t.co/ctpVTWhh75 | @240312 @115913 We're not, however, we've got a ton of fresh deals going on, check them out here: https://t.co/aIZPWLwowe *TaylorBest"
"@115913 what deals you guys got? | @240313 @115913 Excellent question! Check out what we've got here: https://t.co/aIZPWLwowe. Let me know if you have questions, we're here for you. *TaylorBest"
@115913 your representatives are making me crazy!!! None of them stay with me very long or until the conversation is finished!!! #MakeItStop | @232522 @115913 We're all equipped to pick up where the last left off. We would love to continue to work with you and will meet you back in DM shortly. *StephanieGarza
"Today Has Been A Trying Day. I Received The Worst Customer Service From Company’s I Didn’t Expect. @115714 & @117830  I Lost Count Of How Many Times I Was Hung Up On Or Blind Transferred Without Warning, Or Given Incorrect Information With An Attitude. Cancelling Service ASAP! | @239760 We will get this solved , just shoot us a DM so we can step in to help . - FS"
"Worst customer service goes to @115714 . Worst way to start my December | @240511 It seems like you are in need of our assistance. Please send us a Direct Message, so that we can further assist you. KC"
@115911 why aren’t my text messages sending :( switched over to you less than a week ago from Verizon and already have so many issues | @240522 Oh man! Let's get to the bottom of this stat and make sure your T-Mo experience is the best! Send us a DM :) *KittyG
"Pete Harman and Justin Phillips were awesome, knowledgeable, friendly, and humorous. Thank you so much and keep up the good work! @TMobileHelp | @240523 Thanks for the shout out Kevin, these guys are amazing and I'm glad you got to work with them! Have a great evening :) *MarvaBiggar"
@TMobileHelp Hello T-Mobile | @240524 Hello there!! Happy Holidays from all of us here at the Un-Carrier! #MerryMagenta Shoot me a DM if you have any questions or concerns! https://t.co/HTgeLMEYEm *DonHebron
"Def switching back to ATT 🤦🏾‍♂️ @115911 this service is terrible right now | @240525 Aw, don't break our hearts, Ricardo! Let us know where this is happening through DM and we can make sure you have awesome service. 🙌 *TarynS"
"@TMobileHelp can you help me get a phone ordered? | @240526 *raises hand* Pick me! Pick me! 😂 DM me here https://t.co/P5ACUoCEw4 I got your back, friend! :) *ChasityScanlanSevao"
@115911 Can you help me with something? Having issues with my new service I set up. | @240527 We're here to help Kirsten! Send us a DM with what's going on and we've got your back! *KittyG
"@115911 Just switched to T-Mobile and found out that I am not qualified for the trade in rebate since I paid off the phone on sign up. To qualify, I will need to return my phone first, paid the restocking fee and then refinance it. All because the sales rep is not trained... | @240528 Aw, Danny! We always want you to have the best experience with us, and would love the chance to take a look at options. Send us a DM and we can get started. *TarynS"
"@115913 ya boys down here in San Marcos CA have had a woman with 3 kids waiting for over an hour, and I've already been here for 50 minutes. Neither of us have been addressed yet. Why you trying to dissuade me from coming back to @115911? @169291 about to keep me on board | @240529 @115913 I know your time is important, perhaps I can help you out here on Twitter. Let's meet in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"I had bad customer service today T-mobile Times Square Location. Sales Representative Had an attitude for no reason. @115911 | @240797 We want you to have the best experience with us, Jailine. Send us a DM and let us know what happened. We're here for you. *RickK"
"Went to @115911 in Burbank and Diana and Carlos were the worst ppl I've ever encountered. They are seriously no help and completely ruined how excited I was to switch from iPhone to a Note8... so annoyed! Maybe I should switch to @115725 https://t.co/pBMR3vfBe5 | @240798 We want you to have the best experience with us, Chanel. Send us a DM and allow us the opportunity to turn things around. We're here for you. *RickK"
"@115911 customer service gave me the run around for 2 days straight all for me to try and spend money with them and the outcome being NOTHING... 🤨 | @239067 What's going on? Send us a DM with the details, we can help with anything troubling you! *KittyG"
"@sprintcare hello need help with my account | @240856 We would be more than happy to assist you. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"Ayo @115714 y’all network service been trash last 2 weeks wtf? | @240857 This is really concerning to us! Please, send us a DM, so that we can work with your situation. -GP."
"@sprintcare when does the trade-in end? I am trying to order an X. I think I seen the 7th, but it looks like they took it off today. | @240858 Hi! Our Save $350 on the iPhone 8, iPhone 8 Plus or iPhone X with Sprint Flex and Eligible-trade-in promotion will end for new lines and upgrades on 12/07/17. Hurry up and get this exclusive offer! Go to https://t.co/0qT1rLBLtN for more details. -FG"
".@115913 Come to my house. . .you dont even have to give me a thing. . .witness the shit service/no service and read the nasty  tweets from customer service as I try to fix the problems. . . I'm in LA 90064 - TMobile DeadZone House | @241031 @115913 I know that having reliable coverage is key, I would love to take a closer look at this. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115913 @115911 @UPSHelp  UPS is having a hard time tracking my shipment of the iPhone X which said it would be delivered Wednesday. Driver came to my place  today and it’s not on his truck 😒 most likely stolen. Don’t put your logo on the box 🤦🏻‍♂️ | @225995 @115913 I know that getting your new phone is exciting, and I'd like to make sure we're doing everything we can for you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115913   John,  your customer service organization has a issue,  it's border line fraud, never seen this tactic in my 25 years of  being in telecom space myself  Your company  monitor calls, we will need to review my call and answer some questions  serious question before... | @241037 @115913 I would love to take a closer look at this with you, let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 please help me to unlock https://t.co/q3aJotXUUo | @241039 Let's take a closer look to see what's happening with that, Gaurav. Send us a DM! We're here for you. *RickK"
I keep dealing with this trash Service man! @115911 | @241040 Having a strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM. *RickK
"@sprintcare Our iPhone 6s and 7plus report 3-4 bars and LTE. But no connectivity nearly all evening in the 29607 area. Is this a known issue? | @241256 Hey! Please send us a DM, so that we can verify your location and see what's going on with your service. -GP. https://t.co/rMApsV8PQY"
"Setting auto payments with @115911 has been a nightmare! | @241270 We would be able to assist you with this process, Cassandra. Send us a DM! :) *RickK"
How tf did I possibly use 48g of Data in 14 days??? @115911 I’m legit starting to hate y’all i be on WiFi most of the time 🙄 | @241271 Let's get to the bottom of this for ya! Send us a DM and we can take a look into this! *TarynS
"@115913 added a lime to my account today for my daughter and wanted to know how to have my Netflix account paid for I can’t find where it takes me step by step. | @241272 @115913 I love that you got a line for your daughter, let's get this Netflix set up. Here's some great info: https://t.co/xbZy7jK9KD. DM any questions you have https://t.co/7gT2t6PtXx. *StephanieGarza"
I'm dreaming of a Magenta Christmas. Just like the ones @115913 knows. Where the storefronts glisten and @115911  listens to their customers bases grow. #12DaysOfMagenta | @241043 @115913 A congratulations is in order for being a contest winner on Day 1 of the #12DaysOfMagenta Giveaway! Please send a DM our way when you have a moment to claim your prize. *JennaLundh
@139703 If only 3 supervisors and 12 reps could fix an ongoing billing issue from somone who's been with TMobile since it was Voicestream | @241032 @139703 I'm confident we can get this fixed for you. Looking forward to your DM. *StephanieGarza
"@115911 Honestly.... I left Verizon because of this. It's been like this pretty much my whole trip. I'm going to bed, but I hope you guys can get this sorted. https://t.co/2uDwIpXIJq | @204018 Ah, let's make sure you're able to post awesome trip picts, Luke! Let us know where this is happening through DM and we can take a look into this for you. *TarynS"
"When u pay for an international plan w/ @115911 & go to Mexico and it doesn't work & the customer support says they can't do anything🤦🏼‍♀️ | @241497 Hiya, Brit! We want you rocking awesome service wherever you are! DM us so we can look into this for you! *MelindaR"
"@TMobileHelp Hi, once I submit my final bill for ETF reimbursement, how do I mail in my old device? | @241498 I'd love to answer your #CarrierFreedom Q's! Send me a DM! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@115714 @sprintcare our phones keep loading every 2-3 minutes. What’s going on? | @241510 Hello Aliya! This is truly concerning to us and, we'd like to assist. Please follow us and send us Direct Message so that we can review this together. We look forward to your response! - RC https://t.co/rMApsV8PQY"
"Mind you.. I went to two @115714 stores today.. #irritated | @241512 Oh wow! We totally understand your frustration. That's not the sort of experience we want our customer to receive in our stores. What was the reason you went to the store? Allow us to help you out from here, please send us a DM. -LR. https://t.co/rMApsV8PQY"
".@sprintcare Customer over 10 years. Had a rep I worked w/ for over a year & now the number is d/c’d & can’t reach anyone. I’m about done with Sprint & this awful service. I’ve had it. | @241513 Sorry to know about the experience you faced. Please send me a DM with details, so that we can assist you further. - LP"
"I’m just trying to figure out why my internet been moving slow last few days @115714 | @241514 Hi! We would like to look into this. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
"@115714 @sprintcare can you explain something to me. | @180362 Sure, how can we help? -PB."
@115911 Any plans to give the gift of free Netflix to Simple Choice North America plans also? | @241652 Hey there! Let's talk more about this! Send us a DM! *MelindaR
"@TMobileHelp Please don’t use @115817 again for sending me phones. Three days, no delivery attempts and keeps getting rescheduled. | @156422 I know it's super important to be able to get your device as soon as possible! Shoot me a DM and let's explore our options on what we can do to get your package! https://t.co/NMvRntQYM5 *SarahPearson"
Im really hating @115911... what was I thinking! | @241653 We would love to help! I'll be replying to your DM shortly. :) https://t.co/dPHUAru2pc *MikeVance
"@115913 That’s Not Funny I Spent almost 2 hours tonight speaking with 5 Diferents Reps to Buy he Holiday Deal Mophie 8X. They just Transfer Over or Don’t know How to do it and even don’t find it on the system  :( | @241655 @115913 Getting a great holiday deal on your accessory is great, I would love to see if we can help get you into those. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Cmon @115714 why can't you provide me data service when I need it most?  #disappointed | @241782 Hi! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
"@115911 you wack mfs | @241785 Hey there, LaRay! What's going on? DM us some more info! *MelindaR"
"@115911 at it again had the service for 3 days with a phone that don't work and I get customer service telling me I can cancel the service if I'd like ...what?! I just want a phone that works why should I have to put anymore money down for a good phone.

#imhonestlyoverit | @241786 Hiya, Dee! We want to make sure that you have awesome service no matter what! DM us so we can talk more about this! *MelindaR"
@TMobileHelp unable to change/update sim card through tmobile website. anyone here can help update the sim? | @241787 We can totally do that here at T-Force! Send a DM plz. https://t.co/iUlnGXy3Ha *VinnyFrancisco
"@TMobileHelp Help! | @241788 Hey Chris, is this like the Bat Signal, but different?! Send me a DM, I can help :-) https://t.co/fHIRSasSqo *LauraBeasley"
My phone has been doing EXCELLENT on the battery life until TODAY after I downloaded the @115911 update... now my phone goes from 100% to 45% in 30 minutes with NO APPS OPEN... smh!! Shady den a mf | @241942 Hey Cashmere! We most def want to make sure that your phone has a reliable battery life for all your social needs. Send us a DM so we can take a closer look at this. *HeatherSaenz
@TMobileHelp Okay Just sent you guys a Private Message. Please write me back ASAP. Thank you. | @241943 I must have just missed you. I got you now. I'll meet you back in DM. https://t.co/cYAShZx2fF *PoxMaphixat
"@115714 why don’t i ever have signal my dudes? | @241966 Hey! Are you having network issues? Please send us a DM, so that we can further work with your situation. -GP. https://t.co/rMApsV8PQY"
The guy @115911 was a big help and dealt with our fuckery really well but my screen protector is crooked and it’s starting to bother me. 😔 | @242069 Oh no! Let's see what we can do for you! DM us! *MelindaR
"@115714 BAD SERVICE & I AM NEW TO YOUR CARRIER SMH PLZ CONTACT ME 😖😖 | @242205 Hello! Thanks for reaching out to us. Please, follow us and DM us with more details, so we can further assist you. - DA https://t.co/rMApsV8PQY"
"@115714 I’m definitely unsatisfied with my service the last couple days. My service been goin in and out for the past 2 days...i called y’all customer service line and all i know is tower down so how long will i be receiving this issue | @242206 Allow us to take a look at the issue for you. Please send us a Direct Message, so that we can further assist you. KC"
"@TMobileHelp Yall done slowed my data down and dear god this is awful | @242411 Slow data is no good, shoot me a DM and I'll look at options to help get that speed up again! 😊 https://t.co/soWScqBSGm *JohnAnderson"
"@115911. @TMobileHelp I need some help with my payment arrangement need to make sure it went thru | @242412 I can certainly check out your payment arrangement today, and make sure it's set up. 👌 Shoot me a DM and I'll take a look! 😄 https://t.co/soWScqBSGm *JohnAnderson"
"@sprintcare if I’m on the advantage plan, when will I be able to upgrade to the IPhone X? | @242436 Hey! I'd be happy to help. Just shoot us a DM for us to have a chat. -ResolutionSup DC"
"@TMobileHelp hi, I brought my note 8 over from ATT, and just realized that WiFi calling option isn't working anymore? Am I not able to use wifi calling? Cell signal is a hit or miss at my house. | @242807 Oh no! 👊 Hit me up on a DM this way https://t.co/bFxJ0iwSJg #GotYouOnThisOne *AyubMogradia"
<< Damn I most definitely need to get my screen replaced. It's forcing me to like statuses I didn't intend on liking and misspelling words. Wtf @115911 @125607 | @243053 Yeaaaa that's not going to work so let's get you fixed up! Send us a DM so we can go over some options with you! *ElleA
@TMobileHelp my friend is in the US for holidays and the data on her phone isn't working calls and text are but for whatever reason the data seems to not work :/ Any recommendation? | @243054 No data is no good. Shoot me a DM and I'll take a look at that! 😊 https://t.co/soWScqBSGm *JohnAnderson
"@115911 your reps lied to me they said I’d get my unlock code in 72 hours didn’t get it then they said 2 hours didn’t get it..:( | @243055 Aw, we gotchu! Let's make sure this gets taken care of right away! Send us a DM and we can see what's going on. *TarynS"
"Uh hello restore my line maybe??? @TMobileHelp | @243241 Hello to you! I've got your back, meet me in the DMs and I'll take care of ya! :) *RazvanM"
Y'all woke? @115714 | @243438 Good morning. We're 24/7 Is there anything we can help you with today? - WR
"I better have my phone today @115714 @sprintcare | @243439 Hi there, I know that you have been waiting a while for your phone. Please contact our order support department for further information 8667898292. - Resolution SUP NN"
"@115913 buddy where can I buy a shirt like yours? | @243464 @115913 John has too many good shirts, doesn't he? Shop all our apparel on https://t.co/QI93JTN0qg *RachaelTansey"
First time mad at @115911. 72 hrs and they can’t temp unlock my phone. 4 yrs old loyal customer with more than 8 lines on account but still this is the response. All I wanted was to unlock phone temporarly so it can be used with other SIM during my visit outside US. @115913 | @243466 @115913 Having the freedom to use your phone as needed is truly incredible and it's vital to stay connected when you're traveling. Send us a DM and I'll be happy to help you out. https://t.co/plE6XBW6q1 *CharlesOpacki
@TMobileHelp I getting ready to make the switch away from tmobile. I'm dealing with the same problems I did as a teen when I had tmobile years ago. 1 bar of service in my apt and when people call me my phone won't ring it goes straight to VM and calls always lost.Fix this or I go | @243655 Hey! I am so sorry you are having issues! You are a valued member of the #MagentaFamily Please hit me up on a DM and I will help you. *KatyW
"@TMobileHelp please update tower coverage near Boeing Factory in Everett, WA. Absolutely horrible coverage with multiple dropped calls all around Boeing Factory. | @243656 Having coverage where you need it, is super important! I would love to get some more details, please send me a DM https://t.co/98fTbXON7k *HeatherPeterson"
"downloaded the update, and my phone literally turns off and on every three minutes.  @115911 y’all giving me a new one right? | @243657 Ouch! What device do you have? Could you DM us details so we can take a closer look? *ElleA"
Tired of @115714 . Bout ready to switch over 👌🏾 | @243778 This is not good! Are you still having issues with your bill? - AM
@115714 I’m real disappointed in your guys | @243779 Morning. This is not how we want you to feel about us. What seems to be the issue? - WR
"Unlike @115714 that keeps charging. https://t.co/dh9OlXGpmo | @244084 We completely understand your concern, Please keep posted to this link for more information about this matter. https://t.co/jynCKmEl7R . -JM"
"@TMobileHelp I dm | @244093 Thanks for the DM, I will meet you there :) https://t.co/b1rv6Im6uc *HolliePace"
"Anyone with @115911 how do you like the coverage rate 1-10 inside & outside #tmobile | @244277 Hey, Maui! Click here--> https://t.co/Nes5z2YpFF for details on the coverage we offer in your area! Dm us any questions you have! *ElleA"
@TMobileHelp my mother in law is having a really bad time with T-Mobile support. Can we work together to help her out? | @244278 We would love to help her out! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
@115913 what do I have to do to join the contest? | @244517 @115913 It'll be super easy! Just check out John's tweet from yesterday - https://t.co/fkXHOcUMrS *RachaelTansey
"@TMobileHelp I saw that you all announced your LTE advanced markets, I have an unlocked pixel 2 xl and a Sim card that is a couple years old, am I able to use your LTE advanced network? | @244518 Hey there Josh! Shoot me a DM for some help! https://t.co/oJwi530Mfi *KiaWashington"
@TMobileHelp how does one check data balance? | @244519 Have no fear your #MagentaHero is here! Shoot me a DM and I will gladly give you all the details! https://t.co/qF1oGJAQaV *Ashley Lingley
"@115911 new customer...but it sucks....there are no app for ringtone | @244520 Hey there, Maria! We want you rocking awesome ringtones! DM us so we can chat about this! *MelindaR"
"@115913 I am thoroughly disgusted w/ my T-mobile service. I have been a customer 1 yr. Customer Service can not explain why my internet connection drops & they have to ""refresh"" my phone. It happens far too frequently & is extremely annoying! 1 yr. left on contract?!?!?!?!?!? | @244521 @115913 Having a steady connection you can rely on is something that we take very seriously and you deserve to use your service as needed. Send a DM my way so I can help you get to the bottom of this. https://t.co/plE6XCdHhz *CharlesOpacki"
"Ok @115714 is about to make me say fuck it and go back to @ATT | @244794 Please elaborate more, for better assistance. What type of issues are you currently having? -PC"
@115913 why is it so difficult to cancel one of my lines with tmobile? this should not have to be a takes that takes all day. | @244816 @115913 Hey! I'm sad to hear this news and would love to turn this around. We've got your DM and will be replying shortly. *AlissaFast
@115911 I need yall to reset my phone | @244817 Let's get you squared away! Send us a DM so we can get started! *MelindaR
"@115913 desperately need your help.  Apple snuck their update on my phone & now is a rotten Apple. Apple has cornered me into needing a new phone. Bc that’s shady I’ve decided to leave Apple after 8 years. With all the options for the network idk where to start! Help me guru! | @244818 @115913 I'm here to make sure you have all the options for devices that will blaze our network! Let's chat about the best fit for you, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@115911 pro move switching my number back to the temporary one over night. #greatstart | @245143 Yikes! Could you send us details on this in a DM so we can assist? *ElleA
"@115911 so glad I have been a loyal customer for many many years and have to put up with crappy phones. Time to check out those many new offers from other carriers I get everyday. | @196718 Hey, Jenn! I totally understand the value of a properly working device! We want you to stay on the #Magenta side! Send us a DM, and we'll assess your options. *KellenF"
"@115911 @TMobileHelp @115913 please fix our call drop and no data on the 210 freeway between Sunland Blvd La Tuna Canyon Rd. in Los Angeles 91040 https://t.co/T216d0OC80 | @245145 @115913 Hey! It's important to get the great service you deserve. I'd love to work with you toward a solution. Send me a DM, so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"My service..... is so slow ... even with LTE..... and takes forever to download , my calls drop and on top of that I CAN’T USE MY INTERNET AT ALL IF IM ON A CALL 👎🏽👎🏽 what’s going on @sprintcare ...............🤬😡 | @245274 Is it only with data that you're having issues? Please send us a Direct Message, so that we can further assist you. -PC"
@sprintcare it has been over 48 hours since I’ve made a request to unlock my iPhone. You cannot hold my account hostage when I have paid off my phone. Please unlock my phone. Thank you 🙏🏻 @6126 | @245275 Please DM us additional details to review what has happened with the unlocking process of your device. We'll be there waiting for you. - JF
@sprintcare i cant believe i folded and gave you my money instead of fighting these bogus charges | @147344 Oh no! What is going on? -JM
Anyone Elsie suddenly unable to charge their iPhone X? Mine just keeps beeping like it just connected. The 6 still charges fine. Also @115911 your IVR is horrible. Press 3 to remain on hold. Only you would make me do something to remain on hold rather than just holding. 😂 | @245341 Hey Joe! We're here for you and want to look a this right away. Always happy to help you out in our DMs as well if you would rather not way on the phone. Shoot us a message and we'll be there to chat. *ErikS
"@115911  I will never purchase another Iphone device from any of your local tmobile stores apparently the devices you all carry in store are defective because my phone is on the fritz as one another device purchased at one of your stores I Need Answers !!! | @245427 Hey, Juan! That shouldn't be the case! Send us a DM, and we'll take a closer look! *KellenF"
"@TMobileHelp @115911 @115913 T-Mobile, the UnCaring Carrier | @245428 @115913 We definitely care and would like to discuss this with you. Please DM us. https://t.co/9lBsX5Dx3r *ChrisBradstreet"
@115911 question? What happens after a 611 agent lies to a customer on a recorded line? Are there policies in place to prevent this ? | @245429 That's not how we do business and we take matters like this very seriously! Send us a DM with details so we can get to the bottom of this! *ElleA
Y’all niggas should take me off hold @115911 https://t.co/Sl1uUO23rQ | @245430 Happy to help in our DMs if you would rather not wait on the phone. Send us a message and we'll be there for you *ErikS
@TMobileHelp I want to know how much to have unlimited 4g data in one of the lines from my account. Could you help please? 😊 | @245432 I would be happy to look into that for you! Send me a quick DM and we'll check it out! *JoshRyan
"This is my convo with @115911 ""tech support"" Do these guys even read chat? and how does he not know all the steps? isn't he reading this off the screen? I ended up disconnecting and im switching service provider. #GetBetterTechs https://t.co/nftVcu6CtE | @245433 Let's make sure you're getting the service and care you deserve. Your time is valued and T-Force is here to assist further if you need us. Send us a DM and we'll be here to help out with your signal concerns. *KeithM"
"@115913 mobile work no sim card seamus m w boyle 66altahich rd loughgiel , ballymena bt44 9js | @245434 @115913 Let's make sure you get the help you need, but where this is public, please click my photo to message us privately, and we recommend deleting your personal information. https://t.co/9lBsX5Dx3r *ChrisBradstreet"
"@115913 seamus  m w  boyle ,mobile work no sim card | @245434 @115913 Hey Seamus, We're here to help. Please DM me. https://t.co/9lBsX5Dx3r *ChrisBradstreet"
@TMobileHelp hello. Can you help me find my package you supposedly sent 5 days ago? I have a tracking but you or ups can’t find it 1Z2E3A241203765559 | @224202 Hey there please send us a DM so that we can check on that for you. :) *VickyHernandez
@TMobileHelp any deals on the iphone x? If not i may switch to sprint | @245435 The iPhone X is a pretty sweet device! Send me a DM so I can get you all the specifics :) https://t.co/98fTbXON7k *HeatherPeterson
"@115714   spending my Saturday morning arguing with your customer service over the price of a 2 year old phone.  Switching to @115725 | @245754 Oh no! Hey Michael, thank you for reaching out to us. We would like to assist you here. What is going on? How may we help please? Ange L"
"Just wanna give a shout-out to @115714 even though I have to switch services because I don't have reception in my office. Thank you for igniting the unlimited data pricing war that brought back unlimited at a reasonable price. Free market and capitalism in it's purest form! | @245755 Thanks Trevor, we appreciate that. We wish you nothing but luck wherever you are. Although we have to be honest, we miss you here. Feel free to come back to Sprint anytime. It will be our pleasure to have you back. You're Sprint, forever. Thank you. Ange L"
"Once again, beware of .@115714 .@sprintcare if one of your family plan members wants to go off on their own. Hit with a $173+ fee even though my son remained a loyal .@115714 customer. #rude customer service and they are offering better deals to new customers than existing ones. | @245756 Hey Jeff, thank you for mentioning us. Although, that is not the type of feedback we would like to hear. We would like to discuss the situation with you deeper please. Would you please send us a DM? Thank you. Ange L"
My patience is beginning to wear really thin with @115714. Why is the website always inaccessible?! | @245758 What type of issues are you currently having with https://t.co/0qT1rLBLtN? Please elaborate more for batter assistance. -PC
"@115913 I hope I get my iPhone 8 before the next one comes out, it's been 10 days and no sign after a couple of screw ups. Don't let your customer service quality go down | @245783 @115913 We certainly want you to get your hands on that new iPhone and would be happy to check the order status. Send us a DM so we can chat. https://t.co/5bqVYFp5Vy *JamieEnglish"
"@TMobileHelp hey! Hoping you can help. My son gifted me iPhone 8 on your bogo. I wanted the 8 plus. any tips how I can do this? Store staff keeps giving us different answers and making it way too difficult. | @245784 Congrats! What an awesome gift from your son, good job Mom! We can help find the best way for you to get the Plus in-hand as soon as possible! DM me, I can help! https://t.co/n6tQTx28XN *OliviaStewart"
@TMobileHelp check your dms @115911 | @245429 Just hit you back...  :) *JeremyKelley
@115913 @115911 @TMobileHelp Received a call back just to tell me that call volume was higher than usual? | @245428 @115913 Hey! We're just replied to your DM. We'd love to continue working with you there. Meet us in DM. Thank you! *AlissaFast
"@115913 
I hate t-mobile the service how they treat me you need to get better people I just call for a galaxy 8 plus they send me a galaxy 8 now I need to go exchange it 😤 At&T is a whole lot better and sprint might be more money but why better service | @245785 @115913 Hey! It's important to get the device you requested and I'd love to work with you to get this sorted out. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 coverage in playa vista area isnt so great :/ | @195565 Your experience is very important to us. Please send us a DM. We're happy to help. *GiselleM
@115911 what's up with the internet this morning? All the apps are running slow or not responding. 😞😬 | @246204 Ouch! That's not how we want you starting your morning! DM us your location and device so we can get this turned around! *ElleA
@115911 @TMobileHelp vandaag mn nieuwe X gehad maar no way dat ik connectie krijg met netwerk en 4g internet :( | @246206 Hey! My name is Rose. :) I'd love to help you out today! :) Direct message me so I can get you helped out! :) https://t.co/LNUbmWfmEy *RoseAdams
"@115911 I leave Sprint looking forward to better service only for this service to be worst🤦🏾‍♂️ | @246208 No way, Naheeda! If you've left those other guys, you've come to the right place. I rely on my service 24/7 to get me through the day so, I can only imagine the feeling. DM us so we can review your concerns and keep you connected! *KeithM"
"@115911 why has your app been down for five days. | @246209 Hey, Evie! I totally understand your frustration! Send us a DM, and we'd be happy to assist! *KellenF"
"Very disappointed with @115725. I switched from @115714 after 18yrs. Still haven’t recv’d help with my final bill as promised.Been contacting my Verizon rep since Oct. I also realized I’m being charged monthly for HUM, I didn’t authorize this charge😩 I need help! | @246359 Oh no! We wish you nothing but luck. You are always welcome back here at Sprint. It will be an honor to have you back, and serve you again. We miss you, sincerely. Thank you for the amazing 18 years you gave us. Nothing but love here. Ange L"
"@115714 I want some rounds or money off my bill, you choose | @246360 Hey there! Let's take a look into this, just send us a DM so that we can help you with this. - RR"
"So.  @TMobileHelp I have been trying to unlock a phone that i bought through you for a week now.  Three submits, but still I cannot use this phone.  Your customer service can't help me...your in store people can't help me.  How can you help me? | @246629 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"@TMobileHelp hey, did you guys up business customers from 32GB to 50GB before peak throttling? | @216177 Hey Terry, drop me a DM here https://t.co/kGg2v4HP5h and I would love to find the answer for you! *DavidBradford"
"@115911 Shockingly bad customer service from Carlos in your Hoboken store today. Rude, unhelpful and insisted my iphone7 was an I phone6. | @246630 Emma, your feedback is appreciated so that we can work toward a better experience. I would expect a great customer care experience as well and that's what we're about. Send us a DM so we can get your feedback in the right place and help you with your iPhone! *KeithM"
@TMobileHelp I need help | @149569 Have no fear your #MagentaAssistant is here for you! Shoot me a DM and I would be glad to help! https://t.co/qF1oGJAQaV *Ashley Lingley
I’m so tired of @115911 I swear. Can’t wait to change services. 😑 always promoting shit that doesn’t work. | @246631 Ouch! We don't want to part ways. What has you feeling this way? Send us a DM so we can get this turned around! *ElleA
"@115911 @TMobileHelp Is RCS support for devices using Google Messenger on the T-Mobile network slated to begin rollout before the end of 2017? | @246633 Amazing question! :) Please send me a DM, and we can chat about this. https://t.co/NICrRPn7OP *SierraRichards"
My phone keep restarting itself 🙄 how i fix it?? @115911 @TMobileHelp | @246636 We are here to help you out! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
"@115714 dude the customer service is pure trash! | @246971 Hey Lee, thank you for reaching out to us. We do not tolerate bad customer service here at Sprint. We would like to hear more from you please. Would you please send us a DM? Thank you. Ange L"
"I’m just wondering if I will ever be able to talk and surf at the same time ? @115714 #stoneage | @246972 We are working on bringing this feature to a select few capable devices. To learn about this feature we call Calling Plus and the eligible devices, please visit: https://t.co/etSTd1awPT - JF"
"I thought @115714 customer service was bad on the phone. Just spend 5 minutes in a store and nobody even greeted me or asked me why I was there today. That never happened with @115725 NEVER! #yougetwhatyoupayfor | @246974 This is quite concerning to us, customer service is our main priority and to hear that something like this happened is quite upsetting. We can definitely provide feedback on the store. Were you able to get assistance? -Maria Q"
"@sprintcare @115714 I’d upgrade if I could find the product I want in stock in your stores.  Time to go elsewhere after 10 years... | @246975 We have other great options to obtain your favorite devices, which you can have shipped directly to your house. In cases like these you can order your device online on https://t.co/0qT1rLBLtN or calling our Telesales team at: 800-777-4681. - JF"
@sprintcare What do you want me to send it back in. Do you have an acct at UPS that I can bring it to them and they'll just handle it? Do you have any Sprint stores by 46033 that I can give it to? | @121077 Do you have the original shipping box or OEM box for the Magic Box? -SH
@sprintcare What do you want me to send it back in. Do you have an acct at UPS that I can bring it to them and they'll just handle it? Do you have any Sprint stores by 46033 that I can give it to? | @121077 Thank you for reaching out to us with your issue. We see that you are trying to return the Sprint Magic Box. -SH
"@115714 how do I talk to a real person you automated system doesn't not give you an option | @246976 Can we know what's the reason your are calling us, so we can properly address your concerns? - JA"
@115714 im going back to tmobile | @246977 We wouldn't like to see you leave. Is there anything we can help you with? -PC
"Hey @TMobileHelp, why is it that every single time I talk to a rep on the phone, they fuck up my plan beyond repair and I have to go to a store to get someone to fix it?! Shit's getting REAL old, esp considering I just noticed I've been paying $210/mo for two lines | @246991 We want you to have a great experience no matter who you talk to! DM me, and I'll make sure that we can get this resolved. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@115913 I am Tonya Smith and I have bèen a loyal customer to tmobile and I have bèen mistreated  over the last 2 day your customer service has been rude they have told me different stories about my account please respond to me it's not fair and I am really thinking about | @246995 @115913 Hello Tonya! You deserve only the best in customer service and I'd love to work with you to turn this around. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I keep getting this message Everytime I try to use my McAfee app https://t.co/G20pQwOliF | @246996 Oh no, that's no good! Can you send me a DM so we can get this investigated? I really appreciate it! *BobbiT"
"@115913 I checked again and I could finally switch to magenta!! I was so excited! The hoops I would have to jump through is like going to a circus. I’m disabled. Simple. I’m hitting ripped a new one every month by att but it’s simple. I’m very sad 😢 😢 😢 😢 | @246998 @115913 Hey! I'd love to see you make the switch and make is simple, at the same time! Send me a DM, so we can get started! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp how hard is it to get someone who actually knows how to get something resolved? I’ve called 3 times today and the last 3 weekends and get promised one thing and it never gets fixed and each time I call I have to repeat the same process. Customer service is pitiful... | @246999 Hey Ryan, that's not the experience I want for you and would love to work with you to get this sorted out. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 is the by 1 get 1 free iPhone 8 promo still going on? | @247001 Hi Christian! It ended yesterday, but you can still #TreatYourself! ☺️ Send us a DM if you have any questions and we can take a look at your options! *TarynS"
@TMobileHelp When I closed my account you told me I was all squared up. You kept sending me bills for $0.17. I sent you $0.25 and now I got a bill for ($0.25). Please just stop wasting our time. | @247002 Yikes! This sounds like something we should be able to clear up easily for you. Please send me a DM here https://t.co/kGg2v4HP5h and I can dig into it and lessen your mail each month. :) *DavidBradford
I'd like to know why does @115911 insist on giving me the run-around all week 🤔 #SoConfused https://t.co/PmcLzAj7Oq | @247003 Yikes! That's not how we operate! Customer service is important to us and we want to get your experience turned around! Send us a DM with details so we can take a closer look! *ElleA
"Still unable to make calls to landlines. DAY 4. Sad part is I really don’t think they care. I have been with @115911 for 5 years and I pay a small fortune every month to not be able to make calls I need to make to the pediatric cardiologist. @115913 | @137516 @115913 Hello Robin! Caring about our customers is what we do and I'd love to check out what's been going on. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I can't login w/o pswd reset, but it wont reset...ugh! | @247004 Not the way you want to start your weekend but you're in the right place! Please send a DM and we'll be all over this like cheese on nachos! *EmilySchooley"
"@TMobileHelp, I just sent you a DM with a couple of questions. Please let me know if I need to validate my account or anything! | @247382 We got it, and have answered! Looking forward to working with ya in DM! *ErikaHoleman"
"@TMobileHelp , https://t.co/Q5G3eNnTMJ hasn't been updated in several months. Is there somewhere else I should check for phone OS update schedules? | @247383 You have come to the right place! I love keeping my phone up to date :) Send me a DM so I can get started right away! https://t.co/b1rv6Im6uc *HolliePace"
"@TMobileHelp Connected, but nothing loads...except if I go to the T-Mobile site. What is going on? https://t.co/tjLk8ceGpD | @181638 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"WONDERFUL customer service @116988 and @115911 who addressed this before @115817 with still no word from them.Helping me Figure out what @115817 did with my IPHONE X. That they just left at my""Front Door""Thanks @245568 #48hourslater #noresponse #whatcustomerservice | @247384 If there's anything we can do further, we're here for you! I would be worried waiting myself so, I know the feeling. Just send us a DM and T-Force will assist in this case of the missing package. *KeithM"
"@115913 I hold you personally responsible, Mr. Legere. I wrote to you about this a year ago and you told me in a tweet that it would be taken care of. So...take care of it, please. I am fed up with T-Mobile and I am getting ready to take further action against this company. | @247385 @115913 Hello Geri, I'm here to help and would love to get started. Please send me a DM, so we can get down to business. Thank you! *AlissaFast"
"Why isn't my Internet working @TMobileHelp? What am I paying you for? | @247386 You have come to the right place, send me a DM so I can turn this around for you! https://t.co/b1rv6Im6uc *HolliePace"
"@115913 My $TMUS bill has been screwed up for MONTHS since you guys decided to try to make it easier to read. I’ve spent HOURS with customer support trying to get it corrected. Do you have a black ops (Magenta Ops?) team that I can get in contact with to correct it? | @247387 @115913 Hi! You've come to the right place. We're your billing experts! Send me a DM, so we can get started. https://t.co/3sF8qpf2nx Thank you! *AlissaFast"
"@115913 I could take as a regular debit card, w hich would take several weeks, or a virtual debit card which would take about 24 hrs. When I received notification that the credit was available, I was to call TMobile and have the $81 applied to my account. Nothing has happened | @247385 @115913 Hi! This is not the experience you deserve and I'd love to work with you toward a solution. Please click my photo to send me a DM. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 getting t mobile service was a huge mistake. Canceling service and going back sprint. And I call sprint the devil | @247388 Dana, let's make sure you're getting the quality care you deserve and addressing your concerns. Send us a DM so we can assist. *KeithM"
"@TMobileHelp Hello there,  I am currently a @115725 customer. Are you still offering buy 1 get 1 free Samsung Galaxy smartphones? | @247389 The BOGO is still on! https://t.co/3lD1cfoHa6 Come on over to the #MagentaSide of Life - DM me here with questions! https://t.co/jGtdfLsVbg *ErikaHoleman"
"@115913 I resubmitted last week, along with a detailed email that I was asked to include, giving the details of what happened. I sent that to TMobile on Nov, 24, after speaking with a LIVE rep having called your 1-888-390-6867 number that was given to me by your KathrynA | @247385 @115913 Hi Geri! Our team would love to get to work on a solution for you. Please send me a DM, so we can get started. Thank you! *AlissaFast"
"@115913 Hey John...what's up with your Carrier Freedom program? Right now, for me, it's a scam. I have had numerous tweet chats with your support ""team,"" a different one each time. But they all seem to know my story. I went from Verizon to T-Mobile 2 years ago. I received a | @247385 @115913 Hello, Those Carrier freedom rebates are super important and we'd love to get tot he bottom of this with you. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp Can't pay my bill on-line. Spinner never stops. Something wrong? | @247391 Hi John! Thanks for reaching out to T-Force! I know how frustrating that can be when you just want to pay a bill and enjoy the rest of your Saturday! What kind of browser are you using? *RebeccaH
"I really hate @115714 , really time to switch carriers | @247623 We ask to have this removed in order to protect your privacy. How many signal bars can you see at the top of your screen? Are you seeing no service? - JF https://t.co/rMApsV8PQY"
"@115714 Best Service Ever at Sprint Store Bartlett, Tn! Store manager AMAZING and helped me and my son upgrade his phone! Process was professional and seamless!!😊 Been a customer for over 10 years and it is this personalized service from Danisha that I will share with everyone! | @247624 Awesome! We live for those moments. Danisha embodied the ideal of Sprint. How many people we help is how we measure our success. We sincerely appreciate you sharing this. Thank you for being the best part of Sprint for 10 years. We'll let Danisha know. Ange L"
"Dear @115714 , why don't i have cellular service ? & before you try it, yes my bill is paid 🙄🤦🏽‍♀️ | @247623 When did this issue begin? Are you having issues with calls, text, data or no service at all? - JF"
@115714 heyyy I am trying to get the iPhoneX and I hade  a iPhone6s and it was a buy one get one and wtf buy one get one isn’t buy one get one why is that it’s bull | @247625 Please send us a DM with additional details and explanation about your situation to properly assist you. - JF
"Why is there so much issue with getting stuff through the @115714  service #Time4Change or something | @247626 Hey Adrianna, thank you for reaching out to us. First of all, we are humble by your long tenure here at Sprint. 2002 is indeed a long time, and that is a milestone. Thank you so much. Please send us a DM so we can fix this for you. Thank you. Ange L"
"@115911 the tweets I get via text now that they are larger the whole tweet doesn’t show in the text is that an issue that can be fixed by you or is it an iPhone issue? | @247841 Hey David! Can you send us a DM with the details on exactly what's going on? Is it the font that is larger?? Either way, we can help ;) *KittyG"
"@TMobileHelp I have a Sony #xperiaXZ dual and the IMEI numbers aren't found by TMobile but are by att and others. Can they be added? They aren't blocked. | @247843 Hi there, we absolutely want to help and get this figured out here for you! If you send us a DM, we can get this started here for you! *JamesM"
@115911 Looking to be a new customer for 2 lines. I see you have a BOGO on some phones currently. Any way to mix and match? Iphone8 and a samsung Note 8? | @247844 Hey David! The BOGO does need to be the same brand for both devices. But we want to make sure you get a deal you love! Send us a DM so we can chat :) *KittyG
"@115911 @TMobileHelp I love how I can get terrible speeds right outside of work and walk inside and it turns to abysmal speeds. @ATT @115725 @115714 @117735 @VerizonSupport @sprintcare Think you guys can do better than this? https://t.co/yklVCqgSBx | @247845 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 is a fucking joke. At least with @115714 I could actually use my phone that cost an arm and a leg, when I'm NOT hooked up to Wi-Fi. What's the point of paying for a phone that doesn't work. | @126203 Hey Tanisha. We absolutely understand wanting a phone and service that works flawlessly. Let's take a look and make sure that can happen. Send us a DM and we'll chat *ErikS"
"I really love how@tmobile screw up my 10 year account and they don't care about our military.  Great company @115913 #disappointed#tmobile | @247846 @115913 Hello Barbara, This is truly not the experience you deserve, or that I want for you. I'd love to work with you to turn this around. Send me a DM, by clicking my photo, so we can chat. Thank you https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I recently traveled to Ghana and while I was there I gave my phone to my grandma I came back and I wanna buy an SE but I see Verizon and Att selling it prepaid for around $200 while you guys are selling it for around 350. I don't wanna have to pay monthly for a phone | @247847 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@115911 y’all service terrible | @247848 We certainly want you to rely on the UnCarrier to keep you connected. This is not the feedback we want to hear but, you've come to the right place. Send us a DM and let us know more about your experience so we can find solutions. *KeithM"
"Used to love @115911 but the most recent upgrade process has been truly painful. Might be time to look for a new carrier. | @247849 Brenda, that's definitely not what we want to hear! Send us a DM with the details, we want to get your feedback and help make this process easier for you! *KittyG"
"@115913 Question, what special offers and BOGO phones are you offering to your EXISTING clients? It feels like you are only interested in new clients. I have 6 lines with you and hmmm, nothing. Just wondering? | @247850 @115913 Hi! Check out all of our holiday deals here: https://t.co/p6mO5INt1p All offers are available to all customers! Send us a DM, if you have additional questions. We're here for you. Thank you! *AlissaFast"
"Thanks to @116447 @sprintcare and Evette, Ibrefuse to pay for such terrible service. Worst customer service by far. | @248144 Team @116447  thanks you for giving us the opportunity to contact you."
@115714 @sprintcare why are calls on my iPhone 8 dropping at my house with full WiFi and full Sprint coverage/service? | @248177 When did you start having this issues? Does it only happen when you're home? Does any message display on the screen when calls drop? -PC
"@115714 sucks I’m switching back to @115911 | @248178 Hey Russell, thank you for reaching out to us. Would you please let us know what's going on? We are here to assist. Would you send us a DM please? Thank you. AL"
Wow @115714 is killing me! I don't know what else to do!! @116447 | @248182 @116447 Team @116447 is more than happy to assist with resolving your account concerns.  Please DM your contact information and someone will contact you immediately. https://t.co/rMApsV8PQY
"How can a package be on the truck for delivery @115817 ALL DAY WASTED- status changes after 10:30pm, call @115911 they did nothing either - what's the point of delivery confirmation & no compensation when you drop the ball nothing but ambiguous responses from both #FAIL | @248199 We appreciate you bringing this to our attention here in social. We're more than happy to do all we can to turn things around. DM us. *GiselleM"
"@115913 it should be on T-MOBILE to track down my lost/stolen return from @115817  ..i should NOT shave to wait on hold for an hour to have a conference call with a UPS rep. | @248200 @115913 I'd love to get started on this with you, Hannah. Please send me a DM. Thank you *AlissaFast"
So @115911 changed there jump on demand policy without letting there customers know. I'm so tired of T-Mobile I swear 🙄🙄 | @248201 What's going on? We'd love to answer any questions you might have about the new JOD and help with any upgrades! Send us a DM! *KittyG
@115913 returned an iphone X and @115817 clearly lost or stole it. now i have to spend HOURS on the phone with dozens of representatives and supervisors to fight for a refund?! I’m so disgusted. | @248200 @115913 Hello Hannah. Those device refunds are a top priority and I'd love to work with you to get to the bottom of this. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Hi @115913 @TMobileHelp just received the two sim cards to switch my sister and brother over to @115911 ... May I have the activation and porting phone number to call please? Thanks #TwoLinesFromAtt | @193693 @115913 Hey! It's great to hear you're ready to make the switch. Send us a DM, so we can make sure this will be a smooth process for you and your sister. Click my photo to get started. https://t.co/3sF8qpf2nx *AlissaFast"
"Thank you, @115911 for giving me horrible service in my own house so I can get frustrated, throw my phone at the wall, and actually study 🙂🙂🙂🙂 | @248202 I love the humor but, our service is nothing we want to play about. Threw your phone? No good, Maricar. We don't want to distract you from your studies however, let's figure out what we can do to get you with the best service. Send us a DM so we can assist. *KeithM"
"@116136 and @115911 should get together because they both have shitty customer service.  At least if they’re together you don’t have to deal with the shit twice. | @248203 Whoa Bella, what's going on? We're definitely here to help with anything going on! Send us a DM! *KittyG"
"@115913 when are the deals coming for existing customers? ?? | @248205 @115913 Great news! All the deals on our Holiday Deals page is for all customers, existing and new. Check them out here: https://t.co/p6mO5INt1p *AlissaFast"
"@188 @115911 someone is using my phone number for their account as I receive confirmation codes. Will someone please reach out to me on this as I do NOT use Facebook and this is a security issue. https://t.co/6DQQ3JSjeM | @248206 Hey Mike, send us a DM and we can take a closer look at this! *KittyG"
"@TMobileHelp what do u need to log in my account for?? Liars and crooks, dishonest practices and organization https://t.co/cUP5GxfPQS | @206484 The link would not allow us to log into your account. I know that being as transparent as possible is extremely important, so lets talk details. DM me to get started! https://t.co/bwHAQCkoRc *DuncanWorks"
"@115913 the @115911 store in Bensonhurst,18th Ave. and 68th Street has an arrogant, disrespectful and dishonest sales associate. Stay away from Gigi! She's a miserable sales rep who must hate doing her job! | @248207 @115913 This is not the experience I want for you at all and would love to chat. Please send me a DM so we can gt started. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 I don’t see the number that calls me anymore if they’re not in my phone book, it will say wireless caller, scam likely or nuisance likely do I don’t know who it is, I need to see the number, how do I fix this? | @248573 Hey Rajiv! Being able to see who's calling you is incredibly important so let's figure this out! DM us here and we'll get this taken care of for you. *BlakeT"
"I wish every social media support team was as easy to work with as @TMobileHelp! Great job, Team Magenta! | @247382 Awwww <3 Makin' us blush Magenta - much appreciated! *ErikaHoleman"
"@TMobileHelp  If i buy a apple watch from apple uk website, can i use it when travelling to usa on tmobile network | @248574 I see both of your tweets here! :) Send me a DM from one of them, and we'll get you the details! :) https://t.co/zXrDYDCnIa *Bridget Wren"
@115911 I feel like crying. My phone stopped working out of the blue. I'm tweeting from my laptop. | @248575 Tweeting from your laptop like it's the 90's?! We cannot have that! Send us a DM and we'll get you taken care of stat! *KittyG
"@115913 returned an iphone X to @115817 with the provided return label with tracking and the scheduled delivery date went from yesterday, to monday dec 4, to “information unavailable”. It is CLEARLY lost and now I have to jump through hoops for a refund. #tmobile #ups | @248200 @115913 Hannah, it's important that we come to a resolution for you and I'd love to get started. Please send me a DM. Thank you *AlissaFast"
"@115714 what is up with Sprint today...can’t get anyone at customer support..not good | @248784 Help is here! Tell us, how can we assist you today? -MP"
"Sorry @115911 I just switched to @115714 https://t.co/WF9IZmhWLw | @248785 Hey there! Welcome, glad to have you as part of our Sprint family. -HM"
"Dear @115714, your website is very jacked at the moment. Just thought you might want to know. | @248786 Hey, thank you for bringing this up to our attention. What seems to be the issue? Are you experiencing any error on https://t.co/0qT1rLBLtN? -MP"
"@115714 if i got htc u11 sprint unlocked can i user with kuwaiti sim card normally like ( ooreedoo , viva , Zain ) or in any gulf country | @248787 Hey there! An unlocked device could be used under another carrier's network, however unlocking a device wont necessarily make a device interoperable with another carrier's network because it would depend on the compatibility between the device and the network. -MH"
"Nope. LIES and GREED is what I got. I'll be changing over to @115714 or @ATT https://t.co/VlzUFeDEaj | @175273 Now is a great time to join our family. To learn about the amazing offers we have for our customers, please visit https://t.co/vmQEcCG8fV - JF"
"@sprintcare I would like corporate office because I just wasted an hour online with an idiot | @248788 Hello there! Please, provide us with more details about your concern. What's the issue affecting you? - FS"
"@115714 great adding two factor authentication to the website. HOWEVER, you need an secondary method to receive the code if the user doesn't have their phone available. Or, in my case, phone is broken!! https://t.co/fOaGOTaWFy | @248789 Hey there! What's up? Regarding your concern, The one time passcode (OTP) could be send through the short code and email as well. Just need to update where account notifications are delivered, to either email or SMS. For further details click here: https://t.co/jvP5W3qk1G - FS"
@115714 your GPS reception in Tampa & St.Petersburg Florida has been horrible recently. No issue with fiends #AT&T or #Verizon! What’s up? | @248791 We would like to look into it for you.  Please provide the cross street and zip codes of the problem areas.
@115913 @115911 I have been sitting on hold for 38 mins waiting to talk to digits app team. HUH???? | @183896 @115913 I know that getting help quickly is important. Send us a DM and let's see if we can help you here: https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 will a prepaid US phone work in Nicaragua? Mainly want it for data. Could it be used to Hotspot? | @249007 Great question! Send us a DM Tessa so we can get you additional details! *ElleA
"Check out my TRUE Speed Test on @115911 @tmobilehelp on 4G at Stevens Pass WA, United States via #opensignal https://t.co/rAQhZAWngI https://t.co/IOTN3DLHz4 | @249008 I've been to Stevens Pass before and it is beautiful! I want to make sure you can stay connected as well while you hit the slopes. Send us a DM so we can look into this for you :) https://t.co/IUIA5vQSHC *MattHargleroad"
"@TMobileHelp why is the LTE BRUTALLY slow in Orlando? | @249009 Oh, no! Send us a DM and we can find out what's going on with those speeds? https://t.co/WZM6cbcgHU *JonPorter"
"@sprintcare upgraded iPhones (6+ and 6S to 8/8+) 3 weeks ago with promised $350 trade in per phone.  Given incorrect code at dealership.  After many hours of trying to resolve, we are now being told that our plan is ineligible, even though nothing was said about that.  Help pls. | @249382 Jeremy, I assure you I am here to help. Please send me a DM. Thanks for your co-operation. -L.S"
"@115714 what # do I call to speak with an actual representative who can help? The store and automated systems are not able to assist me. | @249383 Hi Danielle, what seems to be the issue you are experiencing? -ES"
@116447  sprint has decieved me and never kept there promises. Now im stuck in the middle. And no one can help me . I have to sit in a sprint store for 7 hours when I rather spend time with my family . Why is sprint doing this to me @115714 | @249384 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
"@115714 you got me out here cussing people out because I thought they not responding but really your service just sucks, fix this | @249385 Hey there! How can I be of assistance to you at this time? This is definitely not the impression I want you have. Allow me the opportunity to help. -JJ"
"Hey @115714 it’s been about FOUR MONTHS SINCE I SUBMITTED MY BUYOUT AND I STILL HAVENT RECEIVED IT. YOU AND YOUR STAFF ARE INCOMPETENT. | @249386 Hey Renee, this is not the kind of feedback we like to hear. Please send us a DM so we can resolve your issue. -AL"
"I️ pay over $140 a month for your service and my phone is useless at my own house. @115714 you need to fix this problem... I️ just spend an arm and a leg on the iPhone X and I can’t even use it around my own neighborhood And I️ can’t afford WiFi bc you guys are so expensive.. | @249387 Hi there, this is concerning to me. Please send us a Direct Message, so that we can further assist you. -MC"
Why do my text messages always randomly stop sending and I can’t do anything to fix it @115858 @115714 😡😡 | @249389 When did this begin to happen? Are you usually in a specific location when this begins to happen? - JF
"@sprintcare @115714 how long do unlimited users get to have Hulu? | @249390 Great Question Melissa! This is not a trial period. Hulu is now offered as part of your Sprint plan. You can sign up: Online at https://t.co/9iQNtDIXhz , Chat with us at https://t.co/6pfcByi97Q or going to https://t.co/8RFZdN4gxv -AF"
"do not use #sprint, they are criminals ... they have now stolen upwards of 600$ from me, they won't cancel my service, even though it doesn't work and I'm under no contract.  everyone there is a dick. | @249391 This is quite concerning to us, allow us to get this resolved! Please DM us -Maria Q"
@115714 is the fucking worst. Legit take money when not authorized and hang up when you call. Anyone got suggestions for a better carrier ? | @249392 We wouldn't like to see you leave. Please elaborate more for better assistance. -PC
"@115714 Don't bother with Sprint. They refuse to unlock phones as an act of revenge when you change carriers due to their terrible customer service. Just goes to show I made the right choice. Other companies can unlock a phone in minutes, Sprint takes days and then some. | @249393 Oh no! Hey James, thank you for reaching out to us. Would you please send us a Direct Message so we can further assist you? Thank you. Ange L"
"Thinking about making the switch to @115714 🤔 | @249394 Hey there, we'll be happy to have you as part of our family. You can visit one of our Sprint stores to initiate the process of making the switch to us. -HM"
This is how @115714 treats their customers. Think twice before switching. It’s not worth the frustration. | @249395 Oh no! Thank you so much for reaching out to us. We would love to assist you here. Would you please tell us how may we help today? Thank you. Ange L
@115913 is there an issue with MMS? None of the pictures I have sent out since last night have been delivered including one I tried sending to myself to test it. | @249420 @115913 Let's make sure those pictures get to their intended recipient. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp @115911 You pulled my credit without my authorization. I'm not a customer and did not apply. It took 30 mins with terrible support to get them to begrudgingly submit a ticket and they said someone will contact me 3-4 business days?! Unacceptable! #fail #badservice | @249423 Hi there! We’re here to help you, you deserve the best, and a solution. Send us a DM and we’ll be more than happy to help with this. We got you! https://t.co/1Qq0aTgeAL *HeidiEsperanza"
"@TMobileHelp Why is waiting for hours at an @115858 store my only option for fixing my iPhone screen? I can either drop $150 for the replacement screen or $175 for a warranty exchange. Awful customer service. | @249424 Great question! Since Apple is the manufacture of the device, they are the experts to seamlessly resolve your concerns! Insurance claims, however, can be done from the comfort of your own home. Meet us in DM if you need any more clarity: https://t.co/AsNixOq0xa *SekiaSmith"
"@115911 has anyone reported issues with MMS, TO Verizon phones? Since last night I have sent 2 pictures to 3 different people and they have never received them. Have sent them multiple times? | @249420 Thank you for reporting these messaging mishaps to us right here. I am constantly sending my favorite meme of the day to my friends, so I want to be sure you are up and running. Send us a DM and let us check this out for you. *JeremyJ"
"@115911 @TMobileHelp Tmobile is literally the worst customer service in the world. Bought a phone that doesn't work and I have to pay $50 ""stock fee"" to exchange it for a working one.  Are you kidding me | @249425 That doesn't sound right, Sidney! A restocking fee is only assessed if you chose a different model! Send me a DM! https://t.co/zXrDYDCnIa *Bridget Wren"
@115913 I have a friend with 4 @ATT lines that wants to switch to @115911. Do you still pay off the installment balance to switch? | @249429 @115913 We sure do pay off that installment balance. Have your friend check this out: https://t.co/lSnrOooTsp. DM any questions https://t.co/7gT2t6PtXx. *StephanieGarza
"@115911 - Please get your people on the same page. Been in the store for 4 hours. Not the reps fault, customer service was awful over the phone with corporate! #nothappy #hungry #takingtoolong  #tmobileisfailingme | @249808 Michelle, we definitely don't want you feeling this way! Send us a message so that we can get this straightened out! *KittyG"
"Hey @TMobileHelp 
Can you boost your cell towers in the 11530 zip code and the surrounding areas??
The past 2 weekends I've had ZERO cell reception.
Shouldn't have to connect to my wi-fi to use my phone.
That's pretty screwed up. | @249809 Whoa! That's not what we want to be happening. Can you send me a DM so I can chat with you about this? Use this link and it will come straight to me -  https://t.co/UOOUCn8nWm *JeremyKelley"
"@115911 fed me a dream saying my phone was buy one get one free after rebate. My phone bill is 200 bucks 😑 | @249810 Hey Sunshine, let's take a closer look at that bill and see what's going on. Send us a DM, you know we've got your back! *KittyG"
"@115911 you're TV ads are severely misleading.  you should state that your service is only that good in major cities.  in my area, you have next to zero coverage. | @249811 No coverage is no fun and I absolutely don't want you to feel misled, Jake. Can you DM us here with your location so we can look into your coverage and connection with you? Thanks! *BlakeT"
@115714 please get new customer service people ! | @249996 We wouldn't like to  see you leave. Please elaborate more on the details of your concern for better assistance. -PC
"I got my plan with @115714 when I was younger. I don’t know what I was thinking. I just had THE worst customer service experience in my life. I played myself. I need a new carrier. https://t.co/hqQj4vdSyq | @249997 This is quite concerning to us, customer service is our main priority! We strive to provide the best customer service and to hear that you received less than the best is quite upsetting! Please DM us -Maria Q"
"Dear @115714 , 
Why do I pay $100 a month to get shitty “LTE” service?¿ 🙃 | @249998 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"NO FR https://t.co/xVRpdGxHS4 | @249999 Hey there, what issues are you referring to? We'd like to help. -RL"
"@sprintcare I sent my 6s Plus in to trade for the X but I don’t see the discount applied to my payment plan yet | @250000 Where did you turn in the device?  Please send us a Direct Message, so that we can further assist you. -PC"
"My i phone 7 feels like a fucking ipod compared to my iphone X. Fucking lying ass @115714 ended up charging me more | @250001 Hi there, this is not the type of feedback we like to receive. What seems to be the issue your having? -MC"
@TMobileHelp how many devices am I allowed to unlock using the device unlock app | @247847 You can reach me at: https://t.co/rYd2PDuSPi *RobFahl
@TMobileHelp how many devices am I allowed to unlock using the device unlock app | @247847 Hey great question John! Send me a DM and I can figure that out for you! *RobFahl
"@TMobileHelp @115911 i need to speak with someone because im about to cancel my service. ive called 3 times and no one is helping me fix my problem | @250221 That's the last thing that I want to hear! If I can get a DM, I would be more than happy to get this resolved in just a few messages. :) https://t.co/bwHAQCkoRc *DuncanWorks"
@TMobileHelp can you tell me how much I’d need to pay to take all three of my phones to a new carrier? | @250222 Oh goodness! DM me! :) https://t.co/LNUbmWfmEy *RoseAdams
"@TMobileHelp So I just got the Pixel 2 and was excited to switch over my two lines to T-Mobile, but now that I hear the promo is expired I'm probably just gonna stay with my current provider or go to Verizon for $300 off. Why can't you guys match that?! | @250223 Hey there Justin hope you are enjoying the new Pixel 2!!! I would love to assist you today! Can you please meet me in our DM!? I'll see you there! *CodyH"
"So, @118854  can communicate with the Voyager, which is around 30 billion kilometers away, and can receive signals back. But I can't get @115911 coverage inside half of @25437's buildings. Nice, man. This is why millenials are angry. | @250224 Nasa uses satellites, whereas we use coaxial cables. But we get your point 😉 Send us a DM with the details on where you're having trouble we want to investigate! *KittyG"
"@115913(2) e.  I was told at first that I would be able to unlock the phone even though I was still paying because I was military, then I was told I had to wait 2 weeks, then I was told I needed to pay off the $721 I owed on the phone . After I paid off the phone I was told t | @250225 @115913 I""m confident we can get this unlock pushed through for you. I'm looking forward to your DM. *StephanieGarza"
@115913 is it your company policy to lie to and exploit service members? | @250225 @115913 We value all of our military customers. I'd love to hear about what's going on and work on turning this around. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp - Is there an outage in the San Juan Islands? No service today for either my Android phone or my wife's iPhone. Is there an official outage status page somewhere? | @250226 Howdy! Can you send me a DM? I'd be happy to check into this and find out what is going on. https://t.co/UOOUCn8nWm *JeremyKelley
"@115911 Hello, I cannot enter in my card number to do a one-time payment. Please help. It keeps saying ""enter a valid card number"" | @250227 Have no fear Anna, we've got your back! Send us a DM and we'll get this straightened out! *KittyG"
"@115714 your coverage and the signal reception inside Independence Center/Missouri is shitty. Do something. | @250591 Hey there! Thanks for reaching out. Let's work together to get this fixed. How long has the issue been happening? Is it related to voice, text or data? Is the issue impacting anyone else in your household or around you? Please DM us. - AP"
Could @sprintcare or @AppleSupport explain to me why half the names in my contact list just disappeared. What is going on? Please fix the issue or system. 😫😑 #iamroemelloe | @250592 Hey! Can you try doing a soft reset? What is the iPhone you currently have so that I can provide you the steps? -MP
"I am nominating @115714 as having the worst reception of all carriers | @250593 That's definitely not the feedback we'd like to receive. Are you having issues with the service? Let's work together to get this fixed. How long has the issue been happening? Is it related to voice, text or data? Does it happen in one or multiple locations? Please DM us. - AP"
"#Sprint the worst customer service ever by Fidel at Bowie MD, Evergreen Drive today. Wouldn’t give me SIM card to join from #Verizon | @250596 Thank you for the DM. We are unauthorized to send you a DM on Twitter. Would you please start following us so we can? Thank you. Ange L"
"#Sprint the worst customer service ever by Fidel at Bowie MD, Evergreen Drive today. Wouldn’t give me SIM card to join from #Verizon | @250596 Oh no, thank you for mentioning it to us. We would like to here more of this story so we can find a resolution here. Would you please send us a Direct message? Thank you. ANGE L"
"@115714 why was I on the phone for 25 minutes with 3 different person just so the last could tell me I needed to cancel an order I made in the store, back at the store? | @250597 We apologize for that. Were you able to cancel the order with the store?"
@115714 is about to lose 2 customers asap | @250598 We will hate to see you leaving the Sprint Family. Allow us the chance to review your case. Please DM us with details. - AP
"@115911 worst time ever in the location at 3550 S General Bruce Dr
Unit A
Temple, TX  76504
United States 
Jeff was #useless to resolve an issue caused by him. Forcing us to buy a phone. | @250622 Hi Ajay. Can we get some more details on your experience please? Send us PM and we will chat. *ErikS"
"@115911 can you explain how this is ""on sale"" if the retail price is $820. 
$35.42×24mo=$850.08 + the $100 deposit ""today"" comes to a total of $950 https://t.co/3hWTqWrY2s | @250623 Hmmm... we're seeing something totally different on our side! Send us a DM and let's look into this together!! :) *KittyG"
"@TMobileHelp said FedEx, but I have to send my phone back through USPS | @156070 Hey Richie! Did you need confirmation on sending that phone back? I got you. Meet me in a DM! https://t.co/wnPk0Kpe5r *BrittanyJones"
"@TMobileHelp unlock instructions say to connect via iTunes but iTunes won’t recognize my device. Can I back up to iCloud instead? | @250625 Hey there, my friend! I know it's important to be able to get that phone unlocked! :) Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! :) *KrystnYogi"
"random #s keep calling me but when i call back the number is not in service. @115911 what is this about .......... | @250626 Hmm, sounds fishy 🐠 Send us a DM so we can take a closer look at this! *KittyG"
"Dear @115911, please improve coverage in Marco Island, FL. Thanks! | @250627 Hey Eleanor! We'd love to get some more details on what's going on and exactly where, we want to make sure you have the best service everywhere! Send us a DM! *KittyG"
"@115913 trying to get an iphone for my daughter for Christmas but apparently I don't have the ""ec"" to do so. I need to get this for her, can you assist?!?!?  I have the line just can't get the phone!!! @115911 | @250628 @115913 This sounds like an amazing Christmas present! Let's see what options we have to get you guys into this phone, please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@TMobileHelp I only have 2g. Please fix. | @250629 I see you in the DM's and will check in with you there! Thank you, my friend! :) *KrystnYogi"
Apparently @115911 you are not able to just buy a phone... you have to finance it. Pretty sketchy. | @158875 You can totally buy a device outright Michael. Send us a DM and we'll help you make it happen! *KittyG
"@115911 just want to say fuck you.  I bought your bullshit insurance, i dropped my phone and it cracked, and even though I pay 24 dollars per month, I was told I still have to come out of pocket with 175.  Your slimy scumbags and I will switch carriers asap.  FUCK YOU!!!! | @251049 Ouch. Those are some harsh words, Jake. Insurance is meant for your protection but, I understand being shocked by the deductible. It's a way to cover you without paying full costs out of pocket for a replacement. Please DM us and we can discuss more about your concern. *KeithM"
"Fast speeds with a little bit of pettiness I like it 😂😂😂 thinking about switching to @115911 https://t.co/4alaoCwaDV | @251050 Hey, girl! We'd LOVE to have you! <3 Shoot me a DM here https://t.co/QHDTFHxSPu and I can get you all the deets on coming over! *KrystnYogi"
"@115911 how is that I make a call, and once I'm done I always lose signal saying no service. Have to turn on my phone on and off. Doesn't matter where I'm at | @251052 Weeeeird! Let's take a closer look, Romero! Send us a DM and we'll see what's going on! *KittyG"
#TMobile @115913 So..I go to northern Jersey historic site and I have no service...heeey! What's the big idea? I think we need a solution up there. https://t.co/BiNIXxUK9b | @251053 @115913 Hey! You deserve only the best service available and I'd love to work with you o a solution. Send me a DM and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast
"My hate for @115858 and @115911 has increased tenfold today smh. | @251054 Whoa Lamont, why though? Send us a DM with the details, you know we've got your back! *KittyG"
@115714 appears to be in the best position to use brick-and-mortar and online sales to take full advantage of #5G when it rolls out. I just don't think they realize it. | @251135 Hey there! Thank you for reaching out to us. Please send me a Direct Message with a brief summary of you issue at hand. -SH
"@115714 I am in Long Island ny everyplace I visited  today I had low signal or none at all why I am paying for your network again ? #phonedontwork | @251136 Please send us a Direct Message, so that we can further assist you. We would really like to help with looking into this for you today. -MH"
@115714 still no fucking signal. 02703 | @251137 We apologize for the inconvenience. We will have an analyst reach out shortly.
"Is there a @115714 outage in upstate NY? I can't make or receive calls on my phone. LTE and texts are working | @251138 Hi there! How's all going? I will be verifying this for you, please send me a Direct Message to further assist you. -DM"
"@sprintcare is there a service outage in the porter texas area? 77365 | @251139 Hi! Yes, there's a full site outage. It was reported today. Our network team is already aware and working to resolve this inconvenience as soon as possible. We deeply apologize for the inconveniences and truly appreciated your patience. - AA"
@sprintcare I am a long time customer of Sprint.  Why am i being charged a $30 activation fee for both my lines. My phone bill is outrageously high. Very upset 😠 | @251140 Hello there! Activation fee is a one-time fee that Sprint charges for setting up a new line of service with a new or used device. -DM
Yo @115714 @sprintcare i got a big question | @251141 Glad to have you on board today. Let us know what questions you have. - AP
"I am so sick and tired of sprint, it's ridiculous. Sprint is the worst company. In due time, I will be switching carriers. It's sad I have to keep calling to resolve these issues. I am defeinetly going to B.B.B. 😠 #SPRINT #ANGRYCUSTOMER | @134197 This is concerning to us and we definitely don't want to see you leave. You as a Sprint family member are important to us, please DM us -Maria Q"
"@115714 service is HORRIBLE in Brooklyn, NY 11230!! What is going on!?? Thinking about switching over to @ATT | @251142 Oh no! Maria, thank you for reaching out to us. What is going on with your service at the moment? Are we talking Data or Voice? Would you please send us a private message so we can resolve this for you quickly? Thank you. Ange L"
"@115911 thanks for finding a new way to make it harder for people to communicate with their international family and friends. Now we are still be charged by your company, even if we use a calling card. Can’t wait to see how else you rip people off...#corporatecrooks | @251385 Oh my, Amelia. We wouldn't want you to feel that way at all as we love to keep everyone connected, globally. We provide options to even reduce those costs and would like to get you the savings to talk to your loved ones. DM us so we can review those charges and assist. *KeithM"
@115911 @TMobileHelp has the absolute worst customer service.  After 14yrs w/ the company I am officially switching due to incompetence and lies #tmobile #tmobileSucks | @251386 We never want to see our Magenta Family go. Send me a DM here https://t.co/P5ACUoCEw4 and I am willing to help turn things around for you. :) *ChasityScanlanSevao
@115911 does this look right? So 60 for a day than 15.00 for 7 days.....? All because I cancelled my service. https://t.co/APzRvyGtTk | @251387 We wish you could have stayed part of the family for much longer LoudMixes. I understand where you're coming from. When I get my bill every month I like to see those numbers stay consistent. Send us a Direct Message and let us take a closer look for you. *JeremyJ
"@115911 your insurance policy sucks. I am not understanding why I have to pay $175 for a phone meanwhile theres no damage on my old one. You guys are sooo out of pocket. I am sooo switching over to another company soon. Good riddance! | @251388 The insurance is for your protection but, I get it may have came as a surprise. The deductible helps prevent you from paying full costs. We'd love to assist and go into detail while keeping you on our side. Send us a DM, J, and we'll follow up. *KeithM"
"@115911 Hey! I want Binge On😀!! Can it be casted to tv using Roku? I have a Netflix account now. Do I need to keep it? My fav is Netflix which has multiple choices. Can hardly wait! Pls email me w/instr & info, __email__ if ok Thanks | @251389 Hey, Shetradon! Send us a DM, and we'll assess your options! *KellenF"
"Damn @TMobileHelp this is pitiful. https://t.co/1ROmQjEwo9 | @251390 Hey there, my friend! Let's check that out! Shoot me a DM here https://t.co/QHDTFHxSPu and let me know what you're having a hard time doing with those speeds! :) I got you! *KrystnYogi"
"Now I'm without a phone because it randomly stopped working thanks @115911 :( | @248575 T-Force is here to help, I am responding to your DM now! *SidneyNorton"
"@TMobileHelp Hi, I've read about the new Cellspot V2 and Signal Booster Duo, but I'm looking for more information? Would they help with spotty coverage at home? Thanks! | @251391 Hey Miguel! Shoot me a DM here https://t.co/QHDTFHxSPu and we can talk coverage devices! :) *KrystnYogi"
@115714 | @251679 Hi there! Glad to have you on board today. How can I help you? -SH
@115714 @sprintcare super shocked by the my bill that has doubled and no one can seem to give me an explanation as to why? | @251680 Hi Adrian! Thank you for reaching out to us. Billing issues can be frustrating. Please send me a Direct Message so I can further assist you. -SH
"All I asked for was my account # since my username is no longer active @sprintcare I’ve been on hold for 25+ min #reclaimingmybills 📱🗑 https://t.co/v515vSTjZZ | @251681 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -GT"
"@115714  DM please
Unable to reach customer care . | @251682 What seems to be the issue? I can help! :) -JD"
"@115714 I still don't have my Hulu yet what's going on | @251683 Hello! Please send us a DM, due to character limitations we won't be able to further assist you. -MH"
"Serious buffering issues with the @246595 championship game on @131187 with @115940 TV. Have tried different @115858 devices on @115955 and @115714 and the issues persists. A very disappointing situation. Will @hulu_support fix it or is it time to try @117014 Vue? | @251684 Hi there! I'm sorry for the trouble, let's get this fixed for you. Please send us a Direct Message, so that we can further assist you. -SH"
"@sprintcare Trying to sign up for 1-year-free-unlimited with unlocked Moto G4 new from Amazon, but https://t.co/wflFTx5p54 says device ineligible. Sprint phone rep confirmed ineligible with unknown reason. I believe it's due to wholesale/retail problem. Help! | @251685 Thanks for reaching! Please send us a DM so that we'd be able to properly assist you. -MH"
"I've been offline while being tortured by @115911 to change my data to my new phone. Four hours, three car rides, walked about two miles, a bus ride and subway ride, a missed dinner with a friend leaving town. Then there's the crying over the lost 5,000 pictures and videos. | @251722 Jackie, we don't want you running around. Thanks for the effort to resolve your concerns but, I would feel worn out myself. As for what you lost, I truly wish I could help bring those back because I know the feeling. However, send us a PM and we'll do what we can to help. *KeithM"
"@TMobileHelp called 611 for help on my bill because it spiked up $200 , still don’t know why ? | @251723 Hey there, my name is Nick. I'm sorry to hear there's still confusion about the bill. I'd love to check that out for you and explain what is going on. Just DM here, so I can help: https://t.co/1z5XewtUia *NicholasKale"
"Made it to Riverside Christan for Cle Elum-Roslyn Basketball no service inside the building thanks to @115911. Tweet updates will be spotty. | @251724 Hey, Mitchell! Thanks for the feedback! We only want optimum data for you at ALL times! Send us a DM, and we'll analyze the area! *KellenF"
"@TMobileHelp Currently with #Blue, and I'm searching for a better carrier, we currently have device payments that we may want to carry over to #TMobile. Will the store be able to give me an estimate of these and total monthly costs before we decide to sign up? | @251726 What's up Sangwan! Come join us buddy! The store can give you an overview of the program or I can if you send me a DM! :) *PhungDao"
"@TMobileHelp can you please assist? My wife ported her number but currently her old phone nor her new phone work. | @251727 Hi Amir, Justin here, thanks for reaching out to T-Force! So your wife is having trouble with her service after porting in her number?! That’s not good! I’d be glad to look into this for you and get this all taken care of. Can you confirm which line this is for? *JustinL"
@115911 @TMobileHelp @115913 This is the third time in a row that I’ve tried to upgrade or add a line that I can’t do it online. Called in and payment processing is down. Starting to feel more like the norm than a coincidence. Really disappointed. | @252019 @115913 Upgrading should be fun an easy. I'd love to dig deepr into what's going on. Let's meet in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115911 you have lied abt everything since I opened this acct..back to @115714 | @252020 Whoa Ty! What's going on, we definitely want to turn this around and make sure you're having the best experience possible! Send us a DM! *KittyG"
"@115911 @TMobileHelp has the worst customer service!!!! | @252021 Wow! I don't want you to feel like that. Send me a DM, I got you!  https://t.co/UOOUCn8nWm *JeremyKelley"
"Hey @115911, since when did you start playing unbleeped drake, dj khaled songs at your stores that has words like Bitch, Fuck and N-word? | @252022 Hey Dinesh, your in store experience is important to us and we would love to get your feedback. Send us a DM so we can chat. *KittyG"
"@TMobileHelp Question, if I have a phone that still boots into the Android OS is possible to restore the stock recovery and get the whole phone back to stock? | @252023 Hey Rexen! That's a great question. Send me a DM and let's look into this! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@115913 t mobile sucks omg what a pain in the butt please help | @252024 @115913 We're here to help. Let's get this turned around, shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp hey I dmd you with an issue | @125459 Hey Evan I will meet you back in DM.  Thanks a bunch *AaronB
"@115911 omg pls fix your service | @252025 Hey, Shannon! We want you to experience great coverage, at ALL times! DM, us. We'll take a closer look! *KellenF"
"Dear @115911 @TMobileHelp my phone has had the same glitch now...twice but somehow you have managed to make it my fault both times. I was left without a phone for 3 days a few months ago. This time it will be 5 days. Why do I pay you? #badcustomerservice | @251930 Oh my! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115913 faithful T-Mobile customer that has recommended customers having major issues. Local store lost my phone turned in for jump, 2.5 months of calls yet and fix it, mixed the phones up when giving them to us and now I paid my phone off but it's the wrong imei. So mad! | @252026 @115913 We value your long time loyalty, I'd love to work on getting this resolved for you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
thanks for fucking my phone up for 4 hours @115858 @115911 | @252027 What's happening with your device? Send us a DM with the details and we will definitely look into this! *KittyG
@115714 without a single doubt the worst phone service ever created. https://t.co/xLQTUIHHcT | @252111 Thanks for reaching out to us. We hate to make our customers feel this way. Please elaborate more on the issue. -GT
I’ve been on the phone with @115714 for a total of 5 hrs 18 minutes & counting just to upgrade all 5 of my lines & give them more of my money for shitty service #beyondpissed | @252112 Hi there! This is not the type of response we like to receive. Let's check on that service for you. Please send me a DM so I can further assist you. -SH
"@115714 I am in Long Island ny everyplace I visited  today I had low signal or none at all why I am paying for your network again ? #phonedontwork | @252113 Hi there. We'd gladly look into this for you. Please send us a Direct Message, so that we can further assist you. -OM"
"My service is only fast on WiFi , @115714 please explain | @150847 We'd be more than happy to look into the coverage for you.  Please send us a Direct Message, so that we can further assist you. -JR"
I’m about to switch from @115714 byeeeeeeeee https://t.co/EVbuM93eq7 | @252114 We don't want to see you go. Allow us the chance to review this case. Please DM us with details. - AP
"Only with @115714 could you have 2 bars of service ( because it never reaches 3 or 4) and nothing loads... 😒🤬 | @252116 Hey there! Are you having issues with the service? How long has the issue been happening? Is it related to voice, text or data? Does it happen in one or multiple locations? Please DM us so we can further assist. - AP"
"Wtf is this nonsense @115911??? How did I️ spend 3GB in 5 days??? Pls explain me bc this is bull. https://t.co/k3ZXh5ZPpR | @252307 Hey Cata, let's take a look at your data usage and make sure you're on a plan that meets your needs. Send us a DM! *KittyG"
@115911 So we switched to T Mobile from AT&T a few months ago and was told our bill with phone payments would be around $240.00. The bill is $50.00 higher. Is there anything that can be done? This is why we switched was a cheaper bill. | @252308 Hey Tim! We definitely want to make sure your bill is exactly what it's supposed to be. Send us a DM here and we'll dig deeper together! *KittyG
Wheres is my miney for switching to @TMobileHelp  I was supposed to be reimbursed. It's been 4 mos | @202651 I will meet you back in DM *AshleyC
@TMobileHelp how to get the free #netflix. Been calling the 611. Never get the sms as promised. | @252311 Hi Arswendo! Thank you for reaching out to us! I'll be happy to assist. Will you please message us in a DM so we can assist with your account? *JonathanJ
"@115714 If you guys are going to have someone call me, make sure they are understandable. Just spent 5 minutes on the phone not understanding a word that was said and could have been important. | @252574 Hi there! Thank you for reaching out to us. I'm sorry for the troubles. Please send me a DM so I can further assist you. -SH"
T Mobile is the worst at customer service @115911 | @252591 Harsh Joey! What's going on? We're definitely here to help! *KittyG
"@115911 what a joke. I get charged 15 more for getting my phone at a store than ordering it online!!!! Fuck T-Mobile!!! | @252592 Hey Ernest, send us a DM and we'll get you all the info on the Assisted Support Charge! *KittyG"
Yo @115911 why is my Netflix cancelled?! | @252593 Hmm are you taking advantage of #NetflixOnUs? DM us here so we can figure this out with you! We'll have you back to binge-watching in no time. *BlakeT
"@115911 @115913. Went to tmobile for the BOGO phones,a tablet, and a watch but paid off our current phones and no longer have a reason to stay with tmobile.We have been with tmobile for 15yrs,it means nothing  #tmobile | @252594 @115913 Your loyalty means the world to us, Susie. Send me a DM here so we take a look at your account together, click my picture to get started https://t.co/Nr93OTtXRx *TaylorBest"
@115913 help needed to upgrade to iPhone 8📱 ...currently on unlimited plan. | @252595 @115913 We would love to talk upgrades with you. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115913 cyber Monday excitement turned nightmare. 4hrs in store. Bad info. Lost deal. No recourse. Lack of customer empathy trumps customer obsession in store. | @252596 @115913 This is not the experience we want for our valued customer. I would love to hear about what's going on, and see if we can turn this around for you. Please respond to our DM and we'll meet you there. *StephanieGarza"
@TMobileHelp this is error message I get while permanent unlock through app . I have note 8 TMo version purchase at full price through Samsung . Please help with his https://t.co/IWOZFuLkfj | @252597 Thanks for reaching out to T-Force!  Shoot me a DM and I can be your #MagentaHero and get this unlocked for you.   https://t.co/CpepB4KjFi *BrianBenderski
It's that time ...didn't think the day would come but I believe I'm taking both my @115911 business accounts 32 lines to @ATT @115911 just made me pay for a phone I don't have. @115913 stop bragging and get y'all crap together...and I hate @att but... https://t.co/kpSg8kQkRH | @174120 @115913 Losing your valued business is the last thing we want! I would love to take a closer look at this with you. Please send me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115913 My new iPhone X was delivered to the T-Mobile store in Janesville, WI yesterday, but they say I can’t pick it up because the district manager hasn’t come in to “check it in” yet?!!! | @252813 @115913 Let's see if we can get a pick up date for you. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
".@115911 clearly is the best, but they need way more cell towers, especially in rural areas. | @252814 We're constantly expanding to make sure we stay on top, Michael! Feel free to send us a DM if there's any places in specific and we can take a look into this for you. *TarynS"
"@136221 @TMobileHelp @122609 RCS?? Can't even find the setting! Help lol | @224434 Have no fear, Danny Boy is here! Shoot me a DM, and I'll help out! https://t.co/oIBK3mlmoz *DannyHarvey"
"@TMobileHelp Need to add a line to my SC plan, but the associates are telling me to change the plan.can you guys help? | @252819 Most definitely happy to help! Send me a DM so I can take a closer look! @ https://t.co/rYd2PDuSPi *RobFahl"
@TMobileHelp Why can’t I add my iPad Pro with Apple Sim to my account? Keep getting an email/password error.  Apparently this is a common issue.  What is the work around? | @252820 Hey Michael! Let's make sure we get that iPad up and running. Shoot me a DM! https://t.co/9CGjXZaLy0 *SpencerKalata
@115913 @115911 is there any way to get the BOGO back for the iPhones? Want to get it for my wife’s birthday. T-Mobile 4 Life!!!! | @252821 @115913 We're always keeping it fresh by switching up our offers. Keep an eye on our newsroom for upcoming deals: https://t.co/Rs7ud2PYPg *TaylorBest
"@115913 So I want to switch to T-Mobile but I am stuck with Sprint. I tried to talk to one of your representatives and she told me that you guys will only take care of my early termination fees and device balance if I get a new device from T-Mobile. Sad 😞 | @225468 @115913 We'd love to have you on #TeamMagenta! Our Carrier Freedom program is incredible, but purchasing a new handset is a requirement. DM me if we can help you make the big switch https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 You guys got the Pixel XL 2? | @252822 @115913 We don't carry the XL 2, but we do have an epic handset collection, check it out here: https://t.co/VjrQ2ooIlN *TaylorBest"
"I’m so unsatisfied with @115714 | @252948 Let me help you change this feeling towards us, please let us know how could we assist you. -MH"
"Sprint sux!! I hate this service with all my heart #Sprint | @252949 Let me help you change this feeling towards us, please send us a DM with more details about your service issue. -MH"
"@115714 please teach your stores and customer service what the google pixel 2 is and how to activate it.  #sprintblows | @252950 Hey Rachel, thank you for reaching out to us. Please let us know more. How may we assist you here please?  Thank you. Ange L"
"Verizon, the Red-nosed carrier
Had a very failing year
And if you ever noticed
You would email @115913 .
All of magenta customers
Love to laugh and get good deals 
We’ll never  let Verizon
Speed up on their slow career.
#12DaysOfMagenta | @253081 @115913 Your magenta holiday song qualified as a winner for the #12DaysOfMagenta contest giveaway! In order to claim your UE Boom 2, send a DM our way. *JennaLundh"
"Why's the @115911 service been shitty slow lately in the Clearwater, Florida (Countryside Mall area)? Are you guys tricking Me into buying a new phone for Christmas? | @253082 Let's figure out what's going on with service in Clearwater. DM us and we'll take a look together. *KananiB"
"@TMobileHelp I got a new iPhone. But it says my data plan won't work on it. What do I do? | @253084 No data is no bueno!  But have to fear, T-Force is here!  I have my #magetadetectivehat ready to go so I can help you get to the bottom of this.  Shoot me a DM and we will get you back up and running!  https://t.co/HxATIJF0QV *KevinGray"
"I am so nice and professional but today I called and cursed T-Mobile out. Every single representative was a stupid ass bitch mid convo. But after I was done they removed that 431 dollar charge and we good again. Thanks @115911 | @253086 It was our pleasure to assist you, Kelli! If you have any additional questions/concerns. Feel free to DM, us. *KellenF"
"@115913  My father is on verizon...(gross!)...what can I do to add him to my plan as I have been with @115911 for over a decade and couldn't be happier. seriously though, he is paying over $100 on a single line with only 2gb of data! TMobile / Team Magenta for the win! | @253087 @115913 Sounds like your father needs some rescuing! Let's see what we can do to bring him over, shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"When customer service gives you different details, one varying from one another depending on who you're talking to <<<< @TMobileHelp | @253088 I want to get you the answers you need! 'S why I am here to help :-) Send me a DM! https://t.co/fHIRSasSqo *LauraBeasley"
@TMobileHelp does the Google pixel 2 work on the new LTE network | @253089 Perfectly fine! We have many customers that has the phone on our network. We would love for you to bring that on over. DM me for more info. https://t.co/cYAShZx2fF *PoxMaphixat
definitely need the iphone X @115714 let’s talk bidness big bro | @253300 Hey there! You can check iPhone X methods of payment at https://t.co/zPHBBdvJcy you'd also be able to check available deals there or visiting https://t.co/dwtDgGbWzU . -MH
"Silent night, no service in sight. @115714 you suck. I’m #teamMagenta now, what a glow. TMobile saved my holiday #12DaysOfMagenta | @253301 Hey John, this is not the type of feedback we like to hear. Please send us a DM so we can resolve your issue. -AL"
"@sprintcare been waiting since August for my service / data issues to be fixed. Do I have to call 10000 more times? | @253302 Hey there! Thanks for reaching out. Please send us a Direct Message, so that we can further assist you.Please send us a Direct Message, so that we can further assist you. -GT"
"The customer service person I just spoke to @115714 just said ""I cannot wait to quit here...I need the money for the holidays"" she hates YOU | @253303 We want to address your concerns. Please follow and DM your contact number and we will reach out to help."
"I spent 3 hours in @115858 and @115714 and neither had a solution as to why my phone isn’t receiving calls | @253304 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"3 bars. Thanks for nothing @115714 !!!! 😡😡😡😡 https://t.co/jZeu6FdCSa | @253305 We will get this solved , just shoot us a DM so we can step in to help. - FS"
@TMobileHelp  @115913  But I've speaking with representatives over phone for last 5 days. I have to repeat this entire story each time and they ask me when I returned the devices and no one confirms if t-mobile received the device (2/2) | @253318 @115913 I'm confident we can help. Looking forward to your DM. *StephanieGarza
@TMobileHelp  @115913  I am very depressed by level of customer service support from t-mobile. I have  returned my devices to t-mobile which I ordered as part of BOGO offer paying downpayment of $300+ bucks.  UPS says devices reached t-mobile on Nov-27 (1/2) | @253318 @115913 Getting a refund for your returned equipment is important. I'd love to take a closer look at this with you. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115913 hey John! Great stuff you have going so far. One question. I’ve talked to customer service MANY times about improving my region for years with no result. What can we do to improve service here? I really want to stay with T-Mobile but can’t if I can’t use it. | @253320 @115913 I would love to get more details from you. Let's meet in DM https://t.co/7gT2t6PtXx. *StephanieGarza
I swear I'm about to cancel my service @TMobileHelp! Why isn't my WiFi working? | @247386 That doesn't sound good! Meet me in DM and we can get service working again! https://t.co/nofhK4Kr3A *AmarizLugo
@115911 I need help customers service is horrible! | @228451 Uh oh! Let's take care of you CoreAnn. DM us and we'll turn your customer service experience around. *KananiB
@TMobileHelp I have 2 connection and i am T mobile customer for 3 years.. am i eligible for #Netflix @115913 | @253322 @115913 I'd love to see if we can get this set up on your account. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"Magenta bells, magenta bells, magenta all the way. Oh what fun it is to stream on T-Mobile’s network all the way!  #12DaysOfMagenta @115913 | @253323 @115913 You have WON! Your lucky jam has been chosen for day 2 of #12DaysOfMagenta and you have  UE Boom 2 waiting for you. DM us so we can get it to you ASAP! *JennaLundh"
"#deadandcompany
My Wi-Fi kicked just as the show was starting, at least the LTE signal with strong, thanks @TMobileHelp I didn't miss any of the concert
Comcast could learn a thing or two about how to run a network | @253324 Woohoo! I'm SO glad T-Mobile came in clutch with the save, our network is 💪 and we will always have your back!! Thank you, Sue, and I hope you enjoyed the concert! #TeamMagenta #Uncarrier *BrentHayashi"
"@115913. Here's my video for #12DaysOfMagenta 
You've gotta excuse my voice though. Not only do I have a cold, but my voice is also still in the process of recovering from my surgery/radiation treatment for thyroid cancer. I really wanna win though, so here it is https://t.co/qYsmhaHcSs | @253325 @115913 You have such an amazing voice to along with that magenta jam! You're the contest winner for day 2 of the #12DaysOfMagenta contest giveaway! DM me to claim your prize. *JennaLundh"
Cost me 3x the fare to get home from work cuz I had to take a cab because I had no reception. I’m so over @115911 | @253326 Oh no! Let's take a look a what's going on with service in your area. DM us so we can look at this together. *KananiB
"@TMobileHelp I’m super stressing out and sent some panicked DMs your way :( | @183273 Hey there Lauren! Thanks for reaching out to us, I got your DMs and will help us out right away! I will be sending a message to you shortly *BrendanLee"
"Someone better tell @115911 stop playin with my money!!! | @253545 What's going on? Send us a DM with the details, we're here to help! *KittyG"
@TMobileHelp @115913 does tmobile insurance cover shattered backs on phones? | @253547 @115913 It absolutely does. Let's talk about how to get your claim started. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza
"Literally got a virtual hold for @115911 at 9am this morning cause it “hold time was longer then usual” it’s now 6:30 and still haven’t heard back from them and can’t reach them when I call back in | @253548 Whoa Jude, we definitely want to get to the bottom of this. Send us a DM! *KittyG"
"@115913 The lyrics from my video: I don't care about Verizon, Sprint, or AT&T. Don't care about their service, their 4G is not for me. Just want to call my own a Magenta plan & @115911 phone. What more can I do? TMobile, all I want 4 Christmas is U! #12DaysOfMagenta #BOOM2 | @253325 @115913 Thanks for sharing your lyrics. Please DM us ASAP to claim your UE Boom 2! Or follow and tweet us and we can DM you. #12DaysOfMagenta    *JennaLundh"
"I think I need a lawyer..
#sprint #sprintdoesnotcare | @253631 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"Hey #Sprint your site should work with IE 11! Absurd that it doesn't! | @253632 Please send us a Direct Message, so that we can further assist you. -JD"
"@115911 @115913 you should try navigating your site, try to upgrade your phone, not a good experience. #TMobile https://t.co/KJfCbGlK9u | @135195 @115913 Upgrades are fun and exciting, let's get this working for you. Please shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"i miss my at&t service @115911 | @253755 Woah, why would you miss them, Elsa?! 😳 Send us a DM and we can make sure everything is sorted out. *TarynS"
@115911 I must say..after over 6 years...my days at tmobile are count..from 6 lines to 5 and by next week it be zero after I port my numbers out of T-Mobile | @253757 We would be sad to see you go. I would be happy to have the opportunity to retain your business. Let's meet in DM. *StephanieGarza
"@115913 I want too know how my spouse is able to obtain authorization to make changes or view my account that she never been a authorized user. #10yrsstrong #tmobile.com | @253758 @115913 Your account security is important. I would love to look into this with you, please send me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@TMobileHelp hello, is t mobile coverage in zip code 92832 throttled? I'm on a Google Pixel, signal mostly good but feels like dial up speeds (0.16 Mbps down). But in zip code 91730, having ""full bars"" actually feels fast, I speed test around 10 Mbps down there. https://t.co/TMh0R9V4rW | @212828 Those aren't the speeds we expect when we are talking about the fastest network in the country!  Have no fear, T-Force is here!  Shoot me a DM and I will get to the bottom of this.  https://t.co/HxATIJF0QV *KevinGray"
"@TMobileHelp I have a question about my bill.  I called using the app but got disconnected from the rep | @253763 Thank you for reaching out! It's crucial every penny is accounted for, especially this time of year! We are billing experts and I would love to get all of your questions answered. Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
"@115714 - Can anyone in your organization get me a SIM card for a new phone? spent 30 mins on chat, called a support number and drove 45 mins to my local Sprint store but nobody could help. Is it this difficult to get a Verizon or Tmo card? | @253998 Hi there! Please send us a Direct Message, so that we can further assist you. -CM."
"@sprintcare @115714 
I live n the 2nd largest city n MI & the largest subdivision n West MI but only get a 📱 signal 50% of my day.  C’mon!!! Xtremely frustrating 😤 & 
KILLS PRODUCTIVITY! 
Plans r affordable, but savings mattr little if I cant get a signal.  Especially at home! | @253999 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"Bro why is my service going SO SLOW @115714 | @254000 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"The year is 2020 and I still have @115714 3g | @254001 Hi there! We saw your post and would like to assist you. We really apologize for any inconvenience you could have experienced. Please send us a Direct Message, so that we can further assist you. -CM."
"I would've gone live a show @115714 awesome float but I had no service... #mcallenholidayparade | @254002 Hi there! We saw your post and would like to assist you. We really apologize for any inconvenience you could have experienced. Please send us a Direct Message, so that we can further assist you. -CM."
"@115714 never work at my house it’s so slow 😩 | @254003 Hey there! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
"I’m so tired of not having service @115714 | @254005 This is not the experience that we strive to provide. Please, send us a DM so that we can further  assist you. -JA. https://t.co/rMApsV8PQY"
"Aye thanks @115714 https://t.co/njCzkz6qNT | @254006 This such concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"Switched from @115714 to @115911 because they said they’d pay off my phone. They didn’t and now I’m stuck with two bills. Wtf?!? | @254018 Darlene, let's take a look at your Carrier Freedom submission and see what the hold up is. Send us a DM and we can help! *KittyG"
@115913 I’m VERY angry!! Currently on the phone with Tmobile cs and I’m being fed one lie after the next. I’ve paid off my iPhone to have it unlocked. Was promised by several people that it would be. Now I’m getting the runaround and no one will ... | @221718 @115913 We want you to have only the best experience. I'm confident we can help you here. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
I literally been going back and forth with @115911 @TMobileHelp CSR like he was my man | @254019 Oh no! We want to make sure and find out what's happening with your service. Please send us a DM ASAP so we can get started. https://t.co/69dhFOUgl8 *AmandaSansone
"@115911  why is there he internet connection/Service in general beyond terrible in Phillipsburg NJ... can you get more towers or something?? Or get a Fios version or some type of upgrade for tmobile. I always have one bar can’t live life that way...#HardLife | @254021 Chris, we don't want you living that way! Send us a DM and we'll see what's going on and how to fix it! *KittyG"
@115911 killing me with reps who are so rude - all I'm trying to find out is when my upgrade date is... 15 minutes later waiting for a supervisor to help me.... I mean... Really? It would be amazing to have this on the app.... Just sayin | @212555 Oh what?! That's just not right. Let's find out when you're eligible to upgrade or the steps you need to do to get that upgrade. DM us and we'll assist you. *KananiB
"@TMobileHelp I just received a Samsung gear S2 for Xmas, and the one they got me was orig. from att, am I able to activate it on my TMobile account? | @254024 Howdy, Mista Bones! That's actually a great question! Please send me a DM so we may chat more about your Gear S2 in further detail! Thanks! ;) *ZachReyes"
Not being very uncarrier-like @115911. My bill is wrong again after having to correct it last month and being told it was fixed going forward. My free third line isn’t free! Need some @TMobileHelp... | @254292 Hey Tarek!  I can look into this for you asap! Please send me a DM and I'll take care of you!  📧📧📧 https://t.co/mn6KTF2tgi *RayNg
"Thank you, @TMobileHelp !!!! 💛 You guys are awesome. | @253088 Whoohoo! Only for the best! #MagentaFamily #MerryMagenta https://t.co/HTgeLMEYEm *DonHebron"
"@115913 I have a tmobile billing question? I'm past due 51 days of $157.51,im gonna miss the promise to pay tonight. I need to know when I'll get a text saying when I'll be suspended.I can pay it thurs when I close my deal | @254293 @115913 Thanks for reaching out Major, I know I rely on my phone service so I want to meet you back in DM so we can look at our options. *MarkMcLaughlin"
"@115913 I have a tmobile billing question? I'm past due 51 days of $157.51,im gonna miss the promise to pay tonight. I need to know when I'll get a text saying when I'll be suspended.I can pay it thurs when I close my deal | @254293 @115913 I know keeping your service active is important. I see your DM and we'll be responding there shortly. *StephanieGarza"
"@TMobileHelp I’ve been on hold with an agent for 25mins, who doesn’t speak English and doesn’t know about her product like really | @254294 Wowzer! Since you came here, DM me up! Lets get this issue resolve today. https://t.co/cYAShZx2fF *PoxMaphixat"
"@TMobileHelp just sent a DM re: porting a number over. Thanks! | @251727 Perfect! I see your message, I'll meet you in DM :) *AlexisDean"
"Dear @115911 @115913 so far my experience with your service:
1. excited at the #Tmobile store
2. Worried a little when noticed outside of your store that internet connection was slow
3. Tired and lost after 24h on twitter chat with 5  #TeamMagenta experts 
4. LTE is slow😳 https://t.co/G51EUlrJKK | @254295 @115913 You made the right choice in joining us. Let's work on speeding this up for you. We'll meet you back in DM shortly. *StephanieGarza"
@115911 why I don’t have signal in my barracks 😑 | @254296 Let's figure out why. DM us and we'll take a look at service in the area together. *KananiB
"@AppleSupport my phone keeps disconnecting from the wifi it’s been happening for the past week what can I do to fix this? I’ve already restarted the network? Or is it my phone @115714 ? | @254349 Hi there, we are here to help! Please send us a Direct Message, so that we can further assist you. - LV. https://t.co/rMApsV8PQY"
"@TMobileHelp 
I am flying in few days and UPS or T Mobile both not helping. T mobile staff just hangs up phone instead of giving solution. Terrible customer service with no regards, rethinking if I really should make a switch to T Mobile? | @254461 Thanks so much for sending me that DM, Ashish! I will meet you back in the DMs so we can get this resolved asap!! I got you! T-Force is here! https://t.co/HTgeLMEYEm *DonHebron"
"Right when I was about to buy the iPhone X, @TMobileHelp gets rid of the trade-in offer 😕 | @254462 Ayyye! We always have a bunch of great promos! Let's check it out! Just shoot me a DM here https://t.co/QHDTFHxSPu and let me know what phone you're looking for and we can check it out! Thanks! *KrystnYogi"
"@TMobileHelp Having services issues on iphn 7 plus. Stuck on 4G HSPA. Reset Network Settings, Airplane mode multiple times, restarted handset. Happening in 66062 area. Net trbl ticket? | @254463 Howdy, Joey! Thanks for the heads up! I'd love to take a look, and get you back up to speed! To get started would you mind sending me a DM with a physical address so I can take a closer look at coverage in the area?! Thanks in advance! ;) *ZachReyes"
Hey @115913 and @115911 what’s up with the terrible service at Disneyland and California Adventures had to go back to the hotel to post this? | @254465 @115913 I know having coverage while your having fun is important. I'd love to get some details from you about this. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 IS ABOUT TO MAKE ME KICK THEIR FUCKING ASS | @254466 Eeep! What's the matter Nikki? We want to turn this around for you. DM us so we can assist. *KananiB
Issues with an app on your phone https://t.co/fc8N0wFvBb via @115911 This is Jerome I | @254467 What's going on Jerome? We're here to assist you. DM us and we'll help you figure out how to troubleshoot those issues. *KananiB
"@115714 we have attempted to return the phones that you are telling us we owe back on several occasions, only to be told that there is no record of a need for a return. We have been turned away at Sprint stores and have been told in writing that we do not owe Sprint anything. | @254589 Hi Rocky, thank you for reaching out, Send us a DM . -SMG"
"@115714 service is terrible. That 1% they advertise is more like 20% #sprint #neverworks | @254590 Hi Bill, this is concerning. Send us a DM so we can assist you. -SMG"
"Hey @TMobileHelp , I DM’d you with a problem I’m having. Is that what I’m supposed to do? | @254600 Hey Frank.  You did it right!  We are popular tonight but I will be responding to your DM here in just a moment! *BrianBenderski"
"So sad 😞 I ordered my first Apple Watch ⌚️ Monday from @115911 and it was suppose to be delivered today & I literally stayed home ALL day waiting for it & it never came! So bummed ☹️ | @248719 Aw, it'll get there ASAP, Lily! Send us a DM and we can take a look and see what's going on! #SIRIouslyExcited *TarynS"
"@115990 @115725 been on hold to 1.800.922.0204 for 40 mins being told ""we appreciate your patience"". I pay $250 pcm for quality service. About ready to switch to @115911 ... half the price and perhaps they pick up the phone? | @254601 We'll always answer when you call, John! 😍 Send us a DM and we can make this the best decision ever! #SaveMoney *TarynS"
Good luck using your #tmobile at Christmas in the park #SanJose no data service @TMobileHelp | @254807 Whoa! That's no good!! Shoot me a DM! I got you! https://t.co/HTgeLMEYEm #MerryMagenta *DonHebron
"@TMobileHelp I’m having issues with the website trying to order the Apple Watch | @254808 Hey there, Sam! Let's make sure you can get that ordered! Shoot me a DM here https://t.co/QHDTFHxSPu and let me know what error you're getting and which one you're trying to order! I got you! *KrystnYogi"
@TMobileHelp hey I can’t send pictures | @254809 Oh no! I know I wouldn't be ok not being able to send my epic selfies! 🤳 I've got your back! Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
"@TMobileHelp Hi, I went to get my accidental charge of International calling issue solved, was told it was $273 but then when T-forced checked again it went up to $870? Please help?? | @235203 T-Force is here to help! I am sending a response to your DM right away. *SidneyNorton"
"idk if it's my phone or if it's @115714 but my internet hasn't been working all day and it's making me mad | @254853 Hi! We'd like to look into this for you, please send us a DM. -MD https://t.co/rMApsV8PQY"
@34 @115911 =trash🚮🚮🚮🚮🚮🚮🚮🚮ℹ️ℹ️ℹ️ℹ️ℹ️ℹ️ℹ️ℹ️ | @254944 What's going on? We're here to help and make sure you're always getting the best service possible. DM us so we can assist you. *KananiB
"@TMobileHelp I've sent a DM and no one has helped. It's been an hour | @254945 Hey there, Samantha! I see you in the DMs! We're a little popular here tonight so thanks for the wait! I'll meet you back in the DM's shortly! :D *KrystnYogi"
"@sprintcare Wow something strange is happening in Mysprint dashboard. Please please Sprint...dealt with issues back in July and now more...please help! | @255095 Hi there! We totally understand your frustration. What issue are you experiencing your MySprint dashboard? What information were you trying to look for? Please, send us a DM, to properly assist you. -LR. https://t.co/rMApsV8PQY"
@TMobileHelp Your last update in November is killing my Galaxy S7 Edge battery. Draining like crazy within a few hours when I usually had about 20% left when going to bed at night. | @255116 WOwzer! I can totally relate. I still love my GS7 edge to death. Lets chat on ways we can improve your battery. DM me up https://t.co/cYAShZx2fF *PoxMaphixat
"@TMobileHelp I won from @115913 giveaway. Where can I provide the information? | @253085 @115913 No worries, we've got you! I'm sending you a DM right now. *JennaLundh"
"@TMobileHelp how do I get free Netflix with y’all? I have T-Mobile and Netflix, but someone told me that you guys comp the Netflix cost. Is that true? :) | @152652 Netflix On Us??!! Why not! Trying to spread the #MagentaLight every which way I can! Hit me up on DM and lets chat. https://t.co/cYAShZx2fF *PoxMaphixat"
@TMobileHelp There was a shooting behind my house and I tried calling 911 on my cell. It rang the CLOSED highway patrol office. How do I get real emergency services for God forbid next time? | @255245 Wow! That's a scary thought to have to think about. Emergency calls are always available on your phone. Send me a DM and lets see what's going on. https://t.co/cYAShZx2fF *PoxMaphixat
"@115911 @72364 any chance y’all could hook me up with a deal? It’d be much appreciated. ✊🏼 slide in my DMs. https://t.co/gyWAtiSZ14 | @255246 Hey there, Bryan! Let's see what we can do for you! DM us so we can get started! *MelindaR"
"@TMobileHelp id like my data reset since my 'local hotspot' in my apt fails to work 50% of the time | @247899 50% is 100% of what I don't want to hear! Let's get this fixed, hit me up in a DM https://t.co/3mHIwa3Iyu *JoeR"
"@115714 I have been waiting 5 days for my phone to be unlocked. It still isn't. I've called 3 times.  Now it's not even connecting to international roaming service. Is this how you treat customers of 15 years? | @255281 That's definitely not the way we treat our loyal customer. We truly appreciate your confidence for all those years. It must surely be a misunderstanding. Please, allow us to assist you from here. Please, send us a DM, in order to access your account. -LR. https://t.co/rMApsV8PQY"
"Shoutout to @115714 for being the worst service ever. | @255282 That's not the sort of feedback we like to receive. We're sorry for any inconvenience you're experiencing. What kind of issues you have with your service? Is it related to Voice, Text or Data services? Please, send us a DM and allow us to assist you with it. -LR. https://t.co/rMApsV8PQY"
"@sprintcare how can I buy my leased phone? My lease is over | @119505 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115714 you stress me out so much. I turned in my phone & they keep sending me a bill that I didn’t turn it in 😭 My anxiety is through the roof with this!!!!!!!!!! | @255283 This is concerning. We would like to further assist with this. Please, send us a DM. -JA. https://t.co/rMApsV8PQY"
"i miss @115911 so much, @115714  is shit tbh. why did i change?? 😫😫😫 baby come baaack | @255355 We're always here for you! DM us so we can get you back to feeling the #MagentaLove! *MelindaR"
@115913 please have your developers update the digits app to take advantage of the full screen on iPhone X. | @250630 @115913 Shoot us a DM and I will be happy to look into it! 😊 https://t.co/e8Nbl0Flir *HollyJ
@TMobileHelp can someone answer a question about Tmobile Digits app?? TY!!! | @255492 Hey hey! I can answer anything you fire at me! Catch me in a DM 😎 ✌️ https://t.co/3mHIwa3Iyu *JoeR
"@115911 hello, I need to pay old holds. How can I know the amount and how to pay it? I am overseas | @255652 Hi Jumana! We'd be happy to help! DM us and we'll assist you. *KananiB"
"@115911 where they place your ID on their computer. So when you change your mind, they can look right at you and pretend they didn't hear you ask for it back. Multiple times.  #TMobile | @255653 When it comes to your service with the Un-carrier, it's imperative that you receive the best #MagentaTreatment! Let us know about your experience in the DM so we can make this a positive one. 💕 *HeatherSaenz"
"Fuck your signal alv @115911 | @255966 Woah! We can make sure your service is always 100. Send us a DM and let us know where this is happening, so we can take a look into this for you. *TarynS"
"Hey @sprintcare I need some help with my bill ... can we talk (like, now)? | @239601 Of course! Send us a DM. -PB. https://t.co/rMApsV8PQY"
@TMobileHelp why is your mobile site buggy so often? https://t.co/Cz0kzvOMIQ | @256322 We want everything to work perfectly for you! DM me so I can take a closer look into what is causing this so you can shop our site from your iPod with ease! https://t.co/x0QlmC72Qi *EricaCardwell
"The baseband build N950USQU2BQJA
@115911 shipped to #Samsung #Note8  Devices on Nov 16 DOES NOT include #android November Security Patch. @TMobileHelp @115913
 https://t.co/2pepA2Y5zO https://t.co/krJT3ZfkMo | @256523 @115913 We want to look into this for you, let's discuss this to make sure we get all the information we need. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 funny I started following you when I thought your company didn't suck. Your reps at the store fronts do borderline illegal things to get a sale. Congrats! | @255653 @115913 We take matters like this seriously and we want to hear more about your experience. I'm confident we can find a solution, send me a DM. https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 Cancelling my account w/T-Mobile tomorrow. Had 1 line 2 try u out, and was going to switch all 4 of my AT&T lines over, but can't afford the 50% down on new phones for my wife and stepson that you require. AT&T requires only tax down. Sorry. | @256525 @115913 We would hate to see you go and I want to make sure all of the options have been explored before you make a decision. Let's chat about it, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@TMobileHelp
Have a T-Mobile One acct 
My Mobile Hotspot just slowed to 512k even though I'm not anywhere near the 50gb threshold. Need for work, please help. | @257312 I know you need that hotspot working for you and I absolutely want to keep you running super fast! Send me a DM here https://t.co/J1IfUpVQMA so we can get this all figured out! *DanLawrence"
.@115714 you should give free @233796 access as part of the benefits of being a customer | @257444 Glad we could be of help. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
@sprintcare how do I get the @115940 promo on my phone numbers? #justcurious | @257445 We apologize for the issues you are experiencing. We will reach out to you today to address your concern.
"Fuck you @115911  my bill too damn high | @257560 Ouch! That's harsh, Maurice! All you have to do is ask and we'll take a look at your bill! Send us a DM so we can check it out! *ElleA"
"@TMobileHelp how would I go about enrolling into the T-Mobile one 55+ without having to go down to my local store? | @258236 Hi there, Matthew! T-Mobile ONE 55+ is definitely an awesome plan and we'd love to see you take advantage of it! Please shoot us DM and we'll see how we can help! :) *LeshayBaker"
"@115911 what's the point of JUMP On Demand if I still have to pay a $280 down payment for the iPhone X? 🙄 | @258237 Agop, let's explain all the details to you. DM us. *JamieK"
"Nico dropped my phone. So now I get to use a broken phone for the next two months while I wait for the payoff from @115911 for switching from @ATT  #woaisme #itwasworthit 😂 | @258238 No one enjoys a broken phone, Brandi. We're excited that you switched. In the meantime, let's see what your options are. DM us. *JamieK"
"@115913 @115911 my family (need 4 lines) is looking to switch from Verizon. Sprint has the strongest deal on iPhones and plans right now. Any chance a new deal for T-mobile is coming soon for the holiday that can match/beat them? | @258239 @115913 We've got new deals rolling out all the time and would love to have you on board, Chris. Check out: https://t.co/eIjBSghIbu periodically for the latest. *DanKing"
@115911 started service a month ago and still can’t get service tickets and the run around is what I get | @251725 I'm here for you! I just got your DM and I will have a reply on its way to you in just a moment!  https://t.co/GfMqTm3Joc *LizRackliff
"@115911 @115913 Any holiday deals on galaxy8 for 15 year loyal customers that dont need new line of service? 😁🎄#powertel #voicestream | @258550 @115913 15 years is incredible, Mike. We'd be happy to go over upgrade options with you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp what are the rates for International High Speed Data Passes? I have an American phone and will be traveling to Japan. | @258551 Thanks so much for reaching out to ""The Force""! Send us a DM and we'd be happy to check on that for you! *IanC"
@sprintcare Service keeps switching to 3G. 66062 Also Magic Box not working same area code. | @258851 Hello please go to the link and I will be happy to assist with the Magic box issue. Also have you tried moving the magic box and resetting the box. -FR
"Well... @sprintcare @115714 my bill is now past due because you never fixed the issue. I WILL NOT be paying a late fee either. Clock is ticking, maybe you should actually provide customer service for once. @258852 can you help me? | @229245 Yes I will be happy to help you. What's going on exactly with your bill? -FR"
"@115714 can you please fix your data , shit never loads 😒 | @258853 Oh no! Since when are you having network issues? -JM"
"@115911 I would like to add my wife's son to our account, he is with Sprint now and owes $300 on iPhone 7, he would like note 8, what kind of deals do you have that would allow him to switch? | @258871 Great question! We cover up to $650 early termination fees/per line, so that would help out your wife's son. DM us and let's look into all the options available for him. *JamieK"
"@115913 hi. Won a Revvl Plus but based in UK. Any idea if it works on UK networks if I get it unlocked? | @241060 @115913 Hey there, Kev. Congrats again. You'd want to check with the carrier to see what frequencies they use. The link I provided in DM would be best to view the frequencies the phone runs on. Here it is again: https://t.co/dp0YwJe1on *DanKing"
"@115913 I AM UMABLE TO MAKE CALLS TO LANDLINES FOR 4 DAYS, HOW MUCH LONGER!!!???? | @223218 @115913 We've got your back, Karen. Please send a DM our way so we can check this out and help: https://t.co/cuEwtd2epS *DanKing"
"I love when @115911 throttles my data so intensely, that I don't even want to use the fucking services I pay for. | @258872 We want you to always have access to the data you have. DM us and let's look into your account to see what's going on. *JamieK"
@115911 you should really fire these two employees.. worst customer service from a indirect retailer.. https://t.co/DKsIT78K3g | @258874 We take our customers' experience seriously. Please DM us so we can further discuss the details of your experience. *JamieK
"DAY 5 still unable to call landlines. Was told by a rep to use WiFi calling that does not work either. There are a lot of others in my area with the same problem. Please fix the problem. @115911 @115913 | @137516 @115913 We're here for you and want to make sure you can stay connected, Robin. Please reply back to our DM thread so we can continue helping: https://t.co/cuEwtd2epS *DanKing"
"@115913 all these songs are about saving money, last time I checked paying $200+ a month for only 2 people is not saving money. And horrible service (call drops, you can only make emergency calls) | @259313 @115913 Let's make sure you're on the best plan for you and that all is working well with your service. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp almost 90.0 Mbps up in #fullerton 92832. Did something change overnight? Tower maintenance? https://t.co/Uz4wincnfS | @212828 Wow those are some impressive speeds! I can check out the area and get you more details if you would like, just send me a quick DM! :) https://t.co/hzjqSun5Lf *TreBrewbaker"
"@TMobileHelp
Thank you for software update my ringer works again. I am happy camper. Last update ringer only rang once. | @259314 That is great news! I am so happy to hear that everything is working perfectly! In case anything comes up, please know that T-Force is here for you 24/7/365! :) https://t.co/hzjqSun5Lf *TreBrewbaker"
"@TMobileHelp Can you provide coverage for this area. 25.8389192, -80.9123382 AT&T and Verizon have coverage. | @259315 This is something I can absolutely help you out with! Send me a quick DM if you could please! :) https://t.co/hzjqSun5Lf *TreBrewbaker"
"@TMobileHelp question on autopay... if I get T-Mobile one with 4 lines for $160 (autopay), is that autopay separate from the monthly payments on cell phone or is it all autopay together? | @259316 Hey, Tony! With AutoPay, your entire monthly bill is deducted from your bank account/ CC, which makes it super-simple! Services and equipment go on your bill, and the funds are deducted 3 days before your due date each month (there's $20 in savings, too!) *SageMcGowan"
"@115913 T MOBILE ERICA A. 53408 ID EMPLOYEE # , 
 MADE MY DAY VERY TERRIBLE!
😑😑😑😑😑 | @259317 @115913 We want to turn this around for you, Shanell. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"Thank you for constantly taking money that isn’t yours, and the terrible customer service @115714. | @259415 Hello there! This is not something we like to hear happening at all. Please DM us so we can get this issue addressed and resolved immediately. -DD"
"@sprintcare the service in my new apt is spotty 1 to 2 bars. Do you guys have a booster? | @259416 We completely understand your concern, please visit this link; https://t.co/N2GX2iy7z0 . -JM"
@TMobileHelp I recently changed phone number on one of my lines and activated a new sim card. text msg works but can't make or receive calls. Ayuda! Team Magenta! | @224117 https://t.co/PJshX6BC4d *SageMcGowan
@TMobileHelp I recently changed phone number on one of my lines and activated a new sim card. text msg works but can't make or receive calls. Ayuda! Team Magenta! | @224117 Oh no! Send a DM our way so we can get you your full services right away- we've got you! *SageMcGowan
"@115911 @115913  I have never been so disgusted with the customer service I have been receiving over the last 2 days. T-Mobile caused me a huge issue and is refusing to do anything to fix it. Please close your doors and let the real cell providers take over. | @259688 @115913 We've got your back, Greg. Send a DM our way with what's going on so we can step in and help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp can I talk to a rep whenever you guys get a chance? | @259691 Thank you for being apart of the #uncarrier and reaching out to T-Force! We definitely appreciate your loyalty to #teammagenta. Can you DM us for further assistance? *MichelleJ
"I really want to know how @115911 managed to put a phone I don’t even own on my account & Have someone eles es voicemail on my phone. Boy I can’t wait to get rid of y’all. This company is a mess. | @259692 Kimberly, we only want you to experience the best from us. Let's see what's going on with your account. DM us. *JamieK"
"Need help.  Signed up for BOGO 2 weeks ago.  Got one phone. Other one is lost in transit. Store says it’s a known issue.  Spent close to 5 hours between store, customer service and UPS.  No resolution in sight and no one knows how to proceed.  @115911 @TMobileHelp @UPSHelp @115817 | @259694 Lets get  to the bottom of  your  BOGO order. DM us and lets get down to business !"
"@115714 y’all owe me like 2 credits the my account. There should be no reason I’ve been missing calls and text messages for the last 3 days | @260052 We completely understand your concern, please send us a DM to further assist you. -JM"
@sprintcare @116447 @260054 Hello my Samsung GS 8 Plus charger is malfunctioning and your customer service dept will not ship a replacement...I've had my device for 7 months. | @260053 We apologize for the issues you have experienced. Team @260054 will reach out to you to address your account concerns momentarily.
"@115714 terrible connection across the U.S. is your specialty! Switching to better service if you do not get your systems updating! | @260055 Hey Will! We saw your tweet and we'd definitely like to take care of this for you! Please provide us with your nearest cross street and ZIP code, this would allow us to check how service is in your area!  Please DM direct message me. -MB"
Is Sunday almost a week after and I’m still waiting for a status @117735  I wouldn’t recommend this company @ATT has by far one of the worst customer service I’ve experienced … I need a new phone company @115714 or @115725 I have 6 lines to transfer from @ATT do better https://t.co/5upQdkwFPd | @260056 https://t.co/0QadQzhBta
Is Sunday almost a week after and I’m still waiting for a status @117735  I wouldn’t recommend this company @ATT has by far one of the worst customer service I’ve experienced … I need a new phone company @115714 or @115725 I have 6 lines to transfer from @ATT do better https://t.co/5upQdkwFPd | @260056 We would love to have you join our Sprint family!  We even have plans where you can get your switching fee's covered.  Call our Telesales department at 800-777-4681 or go to https://t.co/0qT1rLBLtN  to get started.
.@sprintcare y'all are really determined to make me regret switching to @115714. #whatonepercent #unsatisfied #newcustomer #nodata #limiteddata #payingforunlimiteddata | @260057 Hello I am sorry to hear this exactly what is going on. Why are you feeling this way I am sure it is something that I can get resolved for you. Sprint wants to resolve our customers issues. -FR
"Super disappointed with @115714 ‘customer service’ and will 100% be switching carriers | @260058 Oh no, we value you as a Sprint customer and we don't want to loose you.  Can you send us a dm explaining what's going on so we can help resolve any issues you are having?"
"@115913 Please have my Tenure & Grandfathered Contract reinstated. | @260087 @115913 Hey there, Corey. We'd be happy to check out your account and help today. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp 10000000 | @260088 Hi there Jonathan! Did you have a question for T-Force? *SeanM
"Just sent @115911 a message about my ETF reimbursement. I NEED HELP! | @260089 Thank you so much for the message! We are here to help you. Meet me back in DM, and we'll get started! https://t.co/QdMOv35qgk *PeterLabrecque"
"@115911 didn't work cancelled svc within 24 hrs am being billed for 1 mo svc & simcard fees #Horrible #Seniorcitizen #TMobile | @260090 Dave, we're so sad to hear this was your experience but the team is always here to assist. DM us and let's look into the bill you're referring too. *JamieK"
@TMobileHelp awaiting a response to dm message | @260091 Hey There! I replied within a minute to your message :) I will meet you in DM's! Thanks so much for reaching out! https://t.co/X3FnlBEvX7 *TaylorBarnett
"@TMobileHelp When I scan my phone's internal storage with TreeSize it shows a total of 4.6gb of files. Explorer says only 5,9gb of 22,5 is available. Any idea what these files could be?If I can get rid of them? Deezer uses my sd card for storage, so it shouldn't be music files. | @260417 Hey there Wilbert! Great Question! So much like computers smart phones have quite a bit of files and data that will take up some space. Great example when Samsung released the S6 with no SD card we had to be careful to educate that 32GB isn't 32GB of usable space. *SeanM"
@115911 I ordered the new iPhone x and it doesn't work no one @115911 seems to be able to help me all they want is more money..horrible service | @260418 We only want you to be loving your new iPhone X paired on our network. DM us and let's see what's going on. *JamieK
@115913 @TMobileHelp @115911 I’ve kept my end of the bargain agreed to make payment of 285.00 your app wouldn’t let me enter that amount now I’m being forced to pay double the amount Wtf | @260091 @115913 We want to get to the bottom of this with you. Please reply back to our latest DM so we can continue helping. *DanKing
Wtf @115911 just bought two brand new Note8 phones from you and your byod app says not suitable for LTE or LTE voice calls. Why'd you sell stuff incompatible with your own technology!!!! That's $2k burn | @260419 Let's look into this for you. DM us and let's talk. *JamieK
"@TMobileHelp I'm getting very frustrated because I cannot get this free Netflix activated... you keep sending links that don't work.please help. | @157338 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"It’s so sad that I have to call my cellphone carrier @115911 @115913 every month for them to fix the same issue. | @260420 @115913 We want everything working great for you, Abraira. Please DM us what's going on so we can turn this around: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp why is my data speed being throttled?  Full signal strength and on 4G LTE https://t.co/OTllcTjGzu | @260421 That's not as good as we'd like to see, but It's also definitely not a ""throttled"" speed.  Please DM so I can have a closer look. https://t.co/I6eWC2B8S0 *JohnWard"
"@115911 your employees can never answer my questions about the phone other than the camera features. How am I supposed to make a purchased based solely on the camera? Please retrain them to know about the software of the phone instead. #unhappycustomer | @260422 Hey, Biomoose! We're here to answer any question/concerns you may have! *KellenF"
@sprintcare I need some help and I can't reach anyone | @260570 I am here to assist you please send me a private message. -FR
@sprintcare how about you help me out here can I get a reply | @260570 Hello I am here to help you how can I help you. -FR
@sprintcare if I moved from Louisiana back to south Florida would I need a different SIM card? Like a region updated one? My service is sub par. | @260571 No! You will stay with the same Sim card and if is necessary we will do an update the PRL. -JM
Whitney at #Sprinit - not helpful. Broken phone returned per USPS but threaten to disrupt service unless we pay. Need Help @116447 | @260572 This concerns us. Customer service is one of our main priorities. Please allow Team @116447 to turn this around. Pls Dm us! https://t.co/gKNovZhbK6
"@sprintcare we have the SERO plan and are headed out on the Oasis of the Seas (Royal Caribbean) do we have free service on the ship? | @260573 We completely understand your concern, please contact our International department at 888-226-7212. -JM"
"@115911 15 yr. customer & no help from CSR or billing. Big bill 4 one person. Local office traded ph 2 lower bill to $107 w/voice 2 text & caller ID-period. Been paying 107 but bill actually only $5 cheaper! Why would I trade to lower bill only $5. T-Mobile used 2 have Corp rep. | @260796 Melinda, we want to make sure your bill is exactly how you imagined it. Send us a DM so we can help! *KittyG"
"Okay, @115911 This is ridiculous.  All I want to do is upgrade a phone.  This is NEVER a smooth process.  I add the phone to my cart, can't even get to my cart on IE, Chrome, Firefox OR the app that phone support pushed me to use, so I can't finish the transaction. | @260797 Whoa Loren, that's definitely odd. Let's take a closer look and see what's going on. We've got your back! Send us a DM :) *KittyG"
"What’s deal with @115911 telling people in stores that @115858 iPhone X is not worth it?? | @260798 This doesn't sound like us because we love the iPhone X. If you have concerns, DM us and we'd love to hear your store experience. *JamieK"
That odd thing where @1647 offers a trade in for #note8 on #TMobile  but @115911 doesn't... | @260800 Whats going on Basil? We love trade ins! Send us a DM with the details and we can check this out! *MelJ
a mans just tryna eat his pasta n check his nfl app. but nah. @115911 service isnt having it. 😤 | @260801 What's going on Kennedy?? Send us a DM! We want to make sure you're totally up to date on the games! *KittyG
biggest disappoint of 2017 ...  @115911 service. | @260801 That's a harsh statement. DM us and tell us what happened. The team is here to make things right. *JamieK
"@115913 been a customer for 10 years.  Give me break on my damn bill and better service! | @260802 @115913 10 years is incredible, Adam. We want to make sure you're getting the best service available and are on the right plan for you. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp So I was given a Verizon Note 4 and I put a T-Mobile SIM into it. The service works no problem but I can't get any internet service, like the 4G LTE sign is greyed out. I added the APN exactly like it is on your site, still no internet. Solutions? | @260803 Absolutely! Check this out: https://t.co/cLSylY05RB https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 has the WORST in store customer service. These dudes are hyper sensitive and rude because you don’t agree w their idea of what’s good. | @260804 We definitely hate hearing you had a bad experience in our retail store, and we'd love to get your feedback and make this right! Send us a DM so we can chat! *KittyG"
Look @115911 & @115913 cold transfer me one more time and we're done for good. You can't create a decent customer experience without decent training and coaching. | @260805 @115913 We strive for world class customer service. Please DM us what's going on. We don't want to see you go: https://t.co/cuEwtd2epS *DanKing
"@sprintcare Good morning, I'm supposed to receive $200 back from my Samsung 8 after 2-3 billing cycles after upgrading July 4th. I just received 5th billing cycle and I still have no discount after being promised last month! | @261104 We can take a look into this. Please, DM us to get started. - GS https://t.co/rMApsV8PQY"
"@115714 can I ask why I have to wait for a fee to go down to upgrade even tho I had to wait 18 months?🤔🤔 | @261105 Hi there! We'd like to help. Please send us a Direct Message with details about your concern, so that we can further assist you. -S M"
"Seriously, @sprintcare I'm about to #sprint to another carrier over this #nodata #sonetimesdata #ohthereitis #nope #wentoutagain #socalled #unlimiteddata https://t.co/agfKZIqnAL | @260057 Hello  please try resetting the network on your device by dialing ##72786# press ok and allow phone to run the update please. -FR"
I don't have any fucking service! 😒 wtf us up @115714 | @261107 Oh no! Since when are you having network issues? -JM
hey @115714 you've got my attention with the 4 lines for $25 and 5th line free. Can't find length of contract? Is it 2 years? | @140361 Hello and no the term is 12 months after that if you are still under lease obligation you will need to switch plans at that time. -FR
My #opensignal TRUE Speed Test on #Sprint 4G | @261108 Hey! Do you need any assistance? -JM
@116447 I called the credit department yesterday to finally solve the issue that the agent who opened my business account lied she said I’d get 5 lines instead I got one I finally got four but want to get 5 line #sucks  to be lied too!! | @121555 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily.
How do I cancel my @116297 with @115714? | @261109 Hello there! We would be more then happy to assist you today. Please send us a DM so we can get this taken care of for you. -DD
"John @115913 #tmobile I was a customer since 2002.  I've been negatively impacted by your T-Mobile & my credit rating is impactied by an onerous action by #tmobile.  I've asked for a follow up & get no response.  What to do to clear my name. I asked what I owed I payed it all https://t.co/RsB3rVqorG | @261117 @115913 Help is here, Kiua. Please DM us so we can step in and look into this with you: https://t.co/cuEwtd2epS *DanKing"
@125607 your new update to the galaxy is causing the phone to go on silent mode out of nowhere!! @115911 @TMobileHelp @117159 #fixitplease | @261119 Oh no! I can't have you putting up with that! Shoot me a DM so I can help you get this worked out! *JoshuaB
"@115911 wondering why I'm getting charged 4 late fees, and still no free Netflix I'm paying 4 the 13$ Netflix package and getting nothing from tmobile except extra charges wth | @261120 Hey! Let's take a closer look at your bill and find out exactly what's going on and why your Netflix is being affected. Send us a DM! *KittyG"
"@115911 I would like to have written information for my records | @261407 Hey Donna! Send us an DM with details on what info you need, we can help you here :) *KittyG"
"@261409 , @261410 & @TMobileHelp I need your help with my quartz watch. I love this watch, but now after I hang up with a call I keep getting this pop up. Only way to get it off is to press the top right button. Happens every time. https://t.co/iySDJNX1FA | @261408 We definitely want to help resolve what's going on with your awesome watch! Please shoot me a DM here https://t.co/jAb1JkOMRy  *AngieShaw"
"@115911 im getting throttled. Please stop its almost 2018 everything is streaming. Otherwise, stop your holier than thou bull crap marketing about being the best unlimited network. Thanks. | @261411 Scott, let's take a closer look at your data and see what's going on. Send us a DM! *KittyG"
"How can i chat with someone at @115911 @TMobileHelp | @239755 That's a great question Mike, and I would love to help out! Check my profile out, and follow the link there to shoot us a quick DM! :) https://t.co/KPp6HRCycm *ChrisTarbox"
"Where do I find out how much I owe on this piece of crap @1647 s7 edge @115911 | @261412 Hey, B! Send us a DM, and we'll take a closer look for ya! *KellenF"
"@115911 how does it take 20 minutes hold time and two customer service reps just to add $10 to my account? All because ur mobile app doesn't work. #Fail | @186618 Rick, let's get this figured out asap. Send us a DM and we can help! *KittyG"
"@115913 When I switched to T-mobile after 10+ years with Verizon, I was promised last bill paid and a credit of $150 per line. After 10 months not honored. It was a bait and switch and your agents refuse to assist. If this is how you run a business you should be ashamed. | @261413 @115913 We absolutely want to make sure you're reimbursed properly. Please DM us so we can get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"@ATT If you pay my cancellation fees, I will switch tomorrow since @115911 is not delivering service while still charging me $223 per month... 

This is the UMLIMITED plan... LOL https://t.co/51d46vBitw | @261414 Kit, it definitely looks like something is going on with your service. Send us a DM so we can investigate and assist! *KittyG"
"@115911 y’all promise me a price to pay each month and now y’all sayin no lol I’m switching I’m over this | @261415 Lewis, what's going on? Send us a DM with the details, we're here to help! *KittyG"
"@115913 I thought you had smartphone equality put in place for people with bad credit... It kinda stinks that we have to pay deposits after the credit check? | @261416 @115913 With smartphone equality you can qualify for the best down payments after 12-consecutive on-time bill payments, or 3 years of account tenure, whichever comes first. Checkout more info, here: https://t.co/NpazH7LUID *DanKing"
@115714 sucks. Don’t buy phones from them. They’re terrible people | @261524 We are sorry that you feel this way. How can we help to turn this around for you.
"@115714 Is literally the biggest piece of shit of a cellular network I have ever seen in my life. | @261528 Hi there! What's going on? Are you having any service issue? We can help you, just send us a Direct Message with details about your concern, so that we can further assist you. -S M https://t.co/rMApsV8PQY"
"@115714 fuck you | @261529 Hey there! We'd like to know what's happening that makes you feel this way. Please, send us a DM whit more details on the issue. - CE https://t.co/rMApsV8PQY"
"Today, I was shocked 🤨to learn #Sprint charges late fees on balances associated with disputed items. @116447 needs to fix this! | @260572 We will be happy to go over you account with you."
"That previous tweet took 5 minutes to post #sprint smh | @261530 Hello. Are you having issues with the service? If so, please DM us with more details. - GS https://t.co/rMApsV8PQY"
@115714 when will u address the people of the #USVirginIslands? We pay our bills like every other customer. Where is ur #coperatecitizenship | @261531 Hi! Here you can find more info of what we are actually doing for Virgin Islands and Puerto Rico: https://t.co/tQAg9Xrq9I ! -R.S.
"Trying to get my phone fixed since Tuesday.  I am done with @115714 after this nonsense. | @261532 Hi there! Please let us take a closer look at this. Send us a Direct Message, so that we can further assist you. -S M https://t.co/rMApsV8PQY"
"man @115911, after all these years in a decent-sized city with you guys, still giving me the 'Edge' service?   Service in Chino Hills, CA has always sucked https://t.co/bXlJewTHG8 | @261696 You only deserve the best experience with us. Shoot us a DM so we can look into your location. *JamieK"
"damn @115911 always screwing me over. smh https://t.co/cjuAbFMtdl | @261697 Tory, we're absolutely here to help. Send us a DM with the details and we've got you covered! *KittyG"
"Shockingly bad @115911 @TMobileHelp customer service strikes again. This time telling me that my pre-paid account has been sent to collections. Which seems logically impossible. | @258924 Woah, that definitely doesn't sound right. T-Force is here to help! Let's figure out what is going on with that account. Shoot me a DM! https://t.co/9CGjXZaLy0 *SpencerKalata"
@TMobileHelp @115911 when are Nexus 6 users getting the OTA for blueborne Bluetooth vuln.  I'm still at a patch from April. | @261698 We've got you covered with all software updates here: https://t.co/Rr9gquqLgQ Shoot me a DM if you have any further questions https://t.co/vSikGOcxpA :) *TracyThompson
"Hey @115911 @TMobileHelp @115913 , You charged my friend $400 for making international calls on  @4305. Wth is this? | @261699 @115913 It's super important to us that your friend is charged correctly. Please have them send us a Direct Message when they can so we can check this out: https://t.co/cuEwtd2epS *DanKing"
"@115911 is there an outage in escondido, CA? No service anywhere unless I'm on wifi. | @261700 Definitely odd! Let's take a closer look at what's happening, send us a DM with the details :) *KittyG"
"@TMobileHelp y does ur android app not recognize phone and password combo for my account? Does your app not support prepaid accounts? | @186618 Hi there, Rick! We'd be more than happy to assist you! Please shoot us a message so we can continue working together. :) *LeshayBaker"
"@118159 sprint no me ha devuelto mi dinero desde hace 9 semanas! Es la peor compañía en cobertura móvil! Los vendedores me cambiaron la clave para q robarme mi dinero y no tengo manera de resetearla! Que mala experiencia haber comprado en sprint! | @261999 Saludos. Lamentamos ver esta situación. Por favor, envíenos un MD para poder asistirle. - GS https://t.co/rMApsV8PQY"
"#sprint cell data sucks | @262000 Hey! What's happening that makes you feel this way. Please, send us a DM in order to further assist you. - CE https://t.co/rMApsV8PQY"
@TMobileHelp How do I report a large deadzone in my area? | @262033 We got your back! Shoot me a DM! https://t.co/jjKemKyHlV *AlexisGovea
"@115913 I been a T-Mobile customer for 12 years always paid my bill on time but this past week your customer service staff really make me feel like the years I been a customer don't mean anything it's sad to be mislead and lie to when all I expect is a good service from them | @262034 @115913 Your amazing loyalty truly means everything to us, Yamil. Please DM us what happened. We want to turn this around for you: https://t.co/cuEwtd2epS *DanKing"
"Out of curiousity, does @115911 sell USB dongles that supports bands 2,4,12, and now 71? 📶🌐 @TMobileHelp | @262035 The #Uncarrier has lots of options for getting #BlazingFastLTE data to the devices you need connected. Let's meet in DM and we'll talk details: https://t.co/cDHmSFlO12 *NathanLovato"
"@115911 why did you guys charge me international call fee for calls I made on what's app? Ridiculous!!!  https://t.co/EMQk7o0MD1 | @262036 Thanks for reaching out, Anh. Please DM us so we can ensure you're being charged correctly: https://t.co/cuEwtd2epS *DanKing"
"@115911 please stop hiring young kids who don’t care about their job been nothing but a disaster since I switched to you 😡 | @262037 Hey, Jenn! We only want the best experience for you! What's going on?! *KellenF"
Hey @115911 or @TMobileHelp can I be on a call and use an internet connection (safari or GPS) at the same time on your network with an iPhone6s Plus? Thinking of switching over. | @262039 Absolutely! GSM Technology has allowed simultaneous voice and data usage for years. Send us a DM to find out more about T-Mobile :) https://t.co/IUIA5vQSHC *MattHargleroad
"@115913 what will it take to get the speeds you say T-Mobile provides this isn't the fastest LTE at all I can get faster then this even with sprint
Check out my @55 result! How fast is your internet? https://t.co/8lcYFs4WOj https://t.co/QyrWv3Q2IM | @262276 @115913 Whoa! We can certainly do way better than that! Let's check things out and make sure you're getting the best possible connection. Let's meet back in your DM. Thanks a million! https://t.co/6NxKsl5RJm *JoshHenegar"
@115911 @TMobileHelp I’m about to throw my laptop into a wall. I cannot shop for phones on mytmobile for an upgrade. This screen keeps coming up 10+ times now. https://t.co/E6iyj9zBTP | @262277 This is not at all what we want you to be dealing with Matthew. We want to help you get that order processed. Please send us a DM and we will be able to help you today. https://t.co/yZDcl2tTDD We look forward to helping you. *StaceyMedranoLopez
"Stay away from @115911. I cancelled my contract, moved house and now two years on have a default on my credit account that they refuse to remove. All over £60, a company that really cares about their customers. Thanks @115913 ... | @262280 @115913 We want to help in any way that we can. Were you with T-Mobile USA? If so, please DM us so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
"@262281 can you believe this? Apparently I've had a bad run w/providers! Write a letter & mail it? That might make sense if this wasn't one of the largest COMMUNICATIONS companies! Hire an escalations team & green light FIXING problems, even if it involves a few bucks. https://t.co/JJoKlEhTiI | @260796 we appreciate your feedback Melinda, and we will make sure that we get this sent along! We always want to improve our customer service experience! <3 *GraceFranco"
"Hey @115913 my contract with @121121 has just ended. Word on the street is u do free stuff? What can I get for joining the T-Birds? Peace and love and all that. Nice slow cooker #YOLO | @262282 @115913 Hey there, James. We're T-Mobile USA. You'll want to reach out to @118101. *DanKing"
"@115911 sucks ASS I’m going back to @ATT this Week 👌🏾 | @262285 Whoa, let's not be too hasty. What's going on? Send us a DM, we can help! *KittyG"
"@115714 Sprint is the worst. I gaffes been trying to get this company to fix s managers error for months which has cost me dearly. Definitely choose any company other than them for service | @262414 Hey! This type of comment concern us. Please, send us a DM with more details on what happened. We'll be waiting for you for further assistance. - CE https://t.co/rMApsV8PQY"
"@116447 @sprintcare @115714 and now they want to adjust just a bit more than half of the bill. This is not what customers expect from Sprint. Very disappointed, no details about this AT ALL on your website (even customer care reps couldn’t find info on this). 2/2 | @262415 I'm w/Team @116447 & here to help. If you have questions about your Sprint svc, we'd be glad to assist. Pls DM us your contact number. https://t.co/GyJQfxYTrE"
"@115714 I have filed multiple issues stating something with your service is amiss near my home. Never have data connection, when will it be fixed? We never had this issue before so obviously a tower issue near us. Not our phones because when awayat always lte. #abouttoloseme | @262416 Hi there! We definitely don't want you to have problems. Please send us a Direct Message, so that we can take a closer look at this issue and better assist you. -S M https://t.co/rMApsV8PQY"
"The line at 34 street @115714 is now 7 people long and hasn't moved since I got here. | @261532 Please, tell us what's going on! What's the issue you're having with your phone? Send us a DM with details about you concern, so that we can better assist. -S M"
@115714 y’all fucking service is ass @115911 wassup? | @262417 Hey! What's happening? This comment concern us. Send us a DM giving us more details about what makes you feel this way. - CE https://t.co/rMApsV8PQY
"Only @115714 employee helping people just asked another for help and he refused??  Ron, you're a piece of crap. | @261532 Remember that My Sprint Mobile is the best way to manage your account, make payments, get support from your device and more. Download it here: https://t.co/0dZyvSteAq. However, we'd like to assist you. Please send us a Direct Message, so that we can further assist you. -S M"
"I’ve wanted to post things left and right in Chicago and I get hit with my internet reducing 🤦🏻‍♀️ smh...... kissing @115714 goodbye. | @262418 Hey! We care about customers like you, and we don't want to think about idea of losing you, Please, let us help you. Send us a DM in order to further assistance. We'll be waiting for you. - CE https://t.co/rMApsV8PQY"
"Ever since I switched to the iPhone X, my service has sucked. Thanks @115714 | @262419 With that being said, do you by chance have the ACS Apple Care Services included in with your device for trouble shooting analysis? -MB"
"Ah ya empezamos otra vez @115714 | @262420 Estas experimentando algún inconveniente con tus servicios? De ser así, por favor envíanos un mensaje directo para una mayor asistencia. - LM"
"@TMobileHelp I would like 2 get my T-Mobile Note 8 phone I purchased from Samsung direct, currently locked on the T-mobile network, released | @262617 I would be more than happy to go over getting your phones unlocked. Send me a DM and lets see what we can do. :) https://t.co/D4NKjg57yo *SultanGardezy"
"@TMobileHelp my data is not working on either of my lines | @262618 Oh, no! I know how much we rely on our data and will do everything in my power to get you connected! Please meet me in the DM, so we can get started! https://t.co/Mrhe7LI6A5 *MattRoyo"
@115911 unlimited LTE is such a scam. That shit is beyond slow | @262619 It definitely shouldn't be! DM us and we can take a closer look to see what's affecting your speeds and how to fix it! *KittyG
"@115911 why does my ""LTE"" plan only have 1 bar 😭😭😭 | @262620 Let's find our Marcelo, send us a DM and we'll see what's going on!! *KittyG"
Hey @115911 https://t.co/i7CRaQvvA3 | @208808 Hmmm.... let's see what's going on Andrew! Send us a DM and we can assist :) *KittyG
Man for real fuck @115714 and this shitty service | @262899 Hey! What's happening? This comment concern us. Send us a DM giving us more details about what makes you feel this way. - CE https://t.co/rMApsV8PQY
@115714 gimme a new phone or I'm out. | @262900 Hello there! We would be more then happy to see what we can do for you. Please send us a DM so we can better assist. -DD
"@116447 Tomorow I want to hear from you, or one of your executives at 214-601-9468 or I take my issue beyond  sprint. | @239762 You will be contacted on 12/4/2017. Thank you."
"@115911  on the phone for hours with customer service.   Not getting any help. Who can help? | @262927 We can help Shari! Send us a DM with the details, we've got you! *KittyG"
"Managed to give @115911 the wrong IMEI number on my trade-in form AND send them the wrong phone, but @TMobileHelp was able to help me out when they really didn't have to do anything. Love this company. | @213671 We're so happy we figured this out for you!! :) *TiannahReagor"
"@115911 Need you people to email me plz. | @262928 Just followed you, Derek. You can now DM us so we can talk. :) *JamieK"
"Ugh My phone is not charging!! @115911 hook me up with a sweet deal | @262929 Perfect timing, it's deal season! Send us a DM and we'll find the best one for you! *KittyG"
@115911 I need your help! How can I directly DM you? | @262931 We got you John! Send us a DM at this handle and we'll meet you there! *KittyG
"Want to get BOGO deal you guys are offering, @115911 @TMobileHelp @139105 - buy 1 #iPhone, get 1 free (reimbursed on MC, etc.) ... 

Bringing over TWO LINES from VZW (there since Feb 2011), but I want to buy an #iPhoneX & get #iPhone8Plus free - can we make this happen? :) | @131239 Send me a DM, and I'll get you the details! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115913 sir when I came to TMobile sales staff said I was on the jump plan seems I'm not why is this right?.
Your staff was very helpful when the store Never put through the paperwork to pay off phone from att. | @263223 @115913 We want to check this out with and ensure everything is set up properly for you, Mark. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@115913 STILL CANT DIAL ANY LANDLINES FROM MY CELL PHONE! TO MANY DAYS NOW!!! | @223218 @115913 We're going to do everything we can to help. We'll be meeting you back in DM ASAP. *DanKing
"@115911 can you tell me why you cancelled my order for a mophie power station?  Didn’t have the decency to inform me until I called about it. Then your rep Saskia told me to go in the store to order it with 2 forms of ID but the store says they can’t place an order. #seriously🙄 | @263226 Demeka, the team always has your best interest. Let's see what happened with your order. DM us and let's look into this ASAP. *JamieK"
@115913 It would be nice if you would reply to your tweets | @196074 @115913 We see your DMs and will meet you there shortly. *StephanieGarza
"@TMobileHelp 

My phone just started doing this!?!  Any suggestions? https://t.co/KWP9pxhI0o | @263228 These phones are so expensive! The least they could do is send a multimedia message for us! No worries! I am a tech genius and would be happy to help! Send me a DM and we will get this done together! https://t.co/zthtntYav7 #MagentaFamilySticksTogether *ChelseaMischek"
"@115911 at a t mobile sponsored event with LTE and no matter what I try to connect to, “cannot connect” wtf is it with @793-Mobile in their home state https://t.co/0lNAw0IBdf | @263229 Let's get to the bottom of this! Send us a DM with the details and we can help :) *KittyG"
"@115911 why do y’all keep giving me refurbished replacement phones that’s so dumb cause all of them broke | @263230 Hey Ty, we definitely want to make sure you have a working phone. Send us a DM and we can help! *KittyG"
"@115714 I've been charged $9.99 4 months in a row for ""third party charges"" Playphone. I have never purchased anything from Playphone and want my $ back. Costumer service is unable to resolve this issue. | @263315 Hey! Let’s get your issue solved! Please send us a DM so we can provide you  with assistance. -R.S. https://t.co/rMApsV8PQY"
@115714 is the worst ever. i’ve been on the phone for over 2 hours. in that time i’ve been transfered alll around and even the manager transferred me without telling me. wtf get your shit together. this is bullshit. this is why i️ canceled my line✌🏼 | @263317 Hello Kylie! We hate to hear that this is happening to you. Please send us a DM the reason you called in and we would be more then happy to assist you today. -DD
"@115714 
I'm outraged and tired of having my time wasted by Sprint: chat, phone, or in store. My account is only 5 months old. My bill is now $319.81 a month for 6 lines with your Unlimited 5 line plan for $90. Beware of Sprint's trickery and failure to apply discounts promised. | @263318 Hi there! I get what you’re saying and I’ll be happy to work on this to figure out what's going on. Please send us a Direct Message, so that we can further assist you. -S M"
Hmm🤔 @115714 I wish I could here you but I can't because my service from @115725 sucks. Looks like I'll be switching over ✊🏽 https://t.co/6Ov8UfetaQ | @263319 We would love to have you join us at Sprint.  We'll even help cover the cost of getting off the V hook!  https://t.co/0QadQzhBta
Never any help. Sprint by far has the worst customer service of all time. Can’t wait to switch. @115714 | @263320 Orlando Chamorro this concerns us.  We value you as a Sprint customer and we don't want to loose you.  Please send us a direct message and let us know what's going on so we can work to resolve this for you.
"@115714 just give me a better reason to leave @115911 and I'm gone | @263508 Why do you want to leave the best team, Ana? DM us and let's talk about what's going on. We're here to make things right. *JamieK"
When @115911 / @TMobileHelp service is so bad you can’t even run a speed test 100 feet from one of their stores. As soon as an area gets busy cell service sucks even with 2-3 bars. Costco too busy I guess? https://t.co/3By9B2zNiq | @225033 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@118302 @158861 @TMobileHelp #V30 owner here. I registered my e-mail account with the Daydream View app after receiving my View headset (thanks!), but I haven't received any email with my promotional apps / content code yet.  I registered the app a week ago. Help?! | @253556 I know I enjoy some sweet hookups! Toss me over a DM, lets get to work! :🤘 https://t.co/F1LcvbHvWu *DevynGalligher"
I need that #GalaxyNote8 I'm looking at you @115911 | @264114 Hey there! Let's get you all hooked up with that awesome Note 8! Send over a DM to get started! *BrookeK
"@115913 dude how long til I get a new bill. | @264116 @115913 Bills are generally produced 2 weeks before your due date. If you have any billing concerns, let us know in DM so we can help https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 dude why is T-Mobile so bad in NorCal I want to watch Netflix | @264117 @115913 Netflix is a wonderful service that we want you to enjoy. Let’s take a closer look at the coverage in that area and figure this out. DM me for help https://t.co/Et1Fu7xZtb *BarbPelotte
Now @115911 @TMobileHelp @115913 just need to improve coverage on #Kauai. It would be much appreciated! | @142601 @115913 We want you to have the best possible coverage at all times. Please send a DM my way for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
I'm so sick of @115911 ass!!! | @264407 That's not something we wanted to see. How come? Let us know how you feel in a DM so that we can discuss it. *KaeW
@TMobileHelp terrible TERRIBLE LTE in australia. not sure why i’m paying One+ for this service! Useless | @158059 I want to make sure that you've got the best roaming experience while in Australia! DM and we'll get started on making that happen! https://t.co/GfMqTm3Joc *LizRackliff
Does @TMobileHelp credit exprie? | @172901 Not exactly sure what you mean with this question but I want to help! Send me a DM so I can get more details and I will be able to answer that for you! https://t.co/yZ5k0mtFsX *SonjaKett
@115913  I have some billing issues with my free line from March.. being charged for it now. This needs to be fixed ASAP please. | @173211 @115913 We're here to help with your billing! I see your DM and will meet you back there. *CassyFitzgerald
@115714 y'all service SUCKS !!!! how do I have 4G LTE & never have fucking service | @264759 Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"@115911 with the new Netflix promotion, does someone like me who's been with the company since Voicestream days, get free Netflix too? | @264821 Let's take a closer look to see how you can get #NetflixOnUs Chris! Send us one DM! We got you~ 🤙 *RickK"
"@115714 you lag...... | @264927 Hey there! How can we assist you today? Please send us a Direct Message, so that we can further assist you. -AL"
"@115714 @sprintcare for days now, service has been sluggish at best. Never like this. And yes, I'm paid up. Need a resolution in St. Louis https://t.co/1oewKIrp2N | @264930 Sounds like something we need to look into. Send us a DM to further assist you. -AH"
"@115911 you guys are awesome. However, you could really up your game in the Mobile, Al area. | @264984 Thanks for the feedback! Send us a  DM with your exact location so we can take a closer look! *ElleA"
@115911  how come I redeemed my code for bon appétti but have no way of looking at the digital magazine. I followed all the instructions and it tells me it can't verify it | @264985 Hmmmm...Could you DM us this info so we can have a look? We want to make sure you #GetThanked? *ElleA
@115911 my service was extremely poor for the last week to make calls from NYC area. Now it’s completely gone!!! What is happening? | @264986 Oh no! Where are you located exactly? Dm us details so we can check it out! We want to make sure you have reliable service! *ElleA
i hate @115911 i’m so tired of them 😒 | @264988 Whoa! This is not how we want you to feel! Please send us a DM with more info and allow us to further assist you! We are here to help! *BrookeK
"@793-Mobile @115913 @117540  guess like it's time to dump Magenta for Verizon.. #Pixel2Fail | @160314 @115913 My team and I are on standby ready to help with this, Drew. DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp can I get some help with a return I mailed in? | @162774 I can definitely help with your return. Shoot me a DM so we can check that out. https://t.co/D4NKjg57yo *SultanGardezy
"@TMobileHelp I am having issues with internet connectivity in Newport Beach, CA, is there anything you can tell me about what is going on? | @265189 Hey Jose, I got your DM that you sent u s. I'll meet you back there. :) https://t.co/D4NKjg57yo *SultanGardezy"
@115913 will the pixel 2 support 600mhz? | @265191 @115913 The new Pixels will not support the 600 MHz frequency. It will still work amazing on our network though. *DanKing
@115913 @tmobilehelp does the pixel 2 rebate work with select choice? | @265201 @115913 Great question. You would need to be on a T-Mobile One or Simple Choice Unlimited plan to qualify. *DanKing
"@115913 is it 600 mzh | @265210 @115913 Hey there, Hiram. Which phone are you referring to? *DanKing"
"@115911 @115913 John, last month my family got sweet talked with lies to switch 5 lines 2 @ATT. Sad bill and sad service. Bring me back | @167623 @115913 It's never too late to come back home, Greg. DM us anytime to chat reunion: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp can someone please DM me regarding a question I have. 
Thanks | @265220 Of course! I've got a DM coming your way in 3..2..📨😉 #IncomingMagenta https://t.co/sSNDOSJlnR *AshleyHamilton"
It's such a disappointment the Google pixel 2 is not coming to T-Mobile thinking about switching to Verizon @115913 | @265222 @115913 We have an amazing new deal to bring the new Pixel unlocked to our network: https://t.co/ZpUYFrAEQJ *DanKing
@TMobileHelp check DM :) | @129438 Checking now buddy! 😉 Incoming message in 3..2..📩📨 https://t.co/sSNDOSJlnR *AshleyHamilton
"@115911 also wanted to inquire about my Apple Watch order too, no updates yet or anything | @265223 Hey, Luis! Send us a DM, and we'll take a closer look! *KellenF"
"@TMobileHelp Mobile still believes in customer service way to go. 👏👏👏👏👏 | @164226 Our customers mean the WORLD 🌎 to us! Thanks for the awesome feedback, Buzz. You're amazing! ❤️😊 #MagentaFTW *AshleyHamilton"
@122986 #Pixel2 on @TMobileHelp LTE works in #NYC ? | @224752 It totally will! https://t.co/O0ORjASnNs. DM if you need us. :) https://t.co/dPHUAru2pc *MikeVance
Very satisfied with @115714 . I've been a customer for over two years. Easy upgrades. And I got my new iPhone in 2 days!!!! Happy customer😊 | @265266 We are so glad!  THANK YOU FOR BEING A TERRIFIC SPRINT CUSTOMER and congratulations on your new IPHONE!!!!
"Dear @115714, after being a customer for 18 yrs I'm going to move on. I moved & have no signal #bye | @265267 This is not the kind of feedback we strive towards. Can you shoot us a DM for us to have a chat? -DC"
@115714 New __email__ 2 Sprint Store about the poor service. Was told they couldn't help me. Only there 2 sell https://t.co/VIYPeR9jip | @163642 Hi Michael! That's not good. Allow us to take a look into this. Please send us a Direct Message for better assistance. - AA https://t.co/rMApsV8PQY
"So I need to speak with a representative @115714 directly, clearly going on twitter is the only way since the phone menu is so convoluted | @265269 Hey! I would love to assist you. What's wrong? SL"
"@sprintcare Any issues in the Columbus, OH area? https://t.co/3hbgOFdqbR | @265276 Let me look into this for you. Shoot us a DM with the ZIP code. -JJ"
Hey @115714 :) could you please mail me those new iPhone 8's I pre-ordered! Thanks! | @265277 Thanks for contacting us! We will be more than glad to help you. When did you order them? Do you have a tracking number? - OM
@116447 @sprintcare  When will coverage get better in Colorado? | @265429 We are constantly improving our network. We have submitted your concerns to our network team. Thank you for your patience. @116447
"any #iphone #blackfriday #sales @127271 @115714 . | @264290 Hey! Definitely, we'd never forget about you. Take a look into the special deals designed especially for you. Just go to My Sprint account on https://t.co/0qT1rLBLtN -AF"
"@sprintcare @AppleSupport neither one can’t tell me why I cannot activate my brand new iPhone X. Ridiculous 🙄 | @265430 Hi, Are you trying to activate online or thru the Call Center? What error are you getting? Before the X, what device did you had? Shoot us a DM to further assist. - JM"
@116447 Tired of your transphobic employees. Tired of the lack of care regarding the customer. But you are what you hire.#Transphobe | @265431 Allow Team @116447 to look into the matter. Please follow and DM for assistance.
I am disgusted but not surprised that @115714 supports repealing the open internet out of greed. #gofccyourself | @265432 How can we help you today? -JM
Is @115714 going to have any Black Friday deals?? | @265433 Yes! Please visit this link; https://t.co/0zzgy1hdHv . -JM
"@sprintcare the 3g is working twice as fast. All the phones say LTE is working. But it’s not ...this is a monthly thing with your LTE serv. So we’re used to it | @172379 Please send us a DM, so I can check out the area and see what's happening. - LP"
"@sprintcare LTE service still out 24 hours later. Think we can get this tower issue taken care of today? | @265434 We'd like to look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@TMobileHelp where can we go to check the status of bogo offer for Samsung | @265435 Hey there Jay! Meet us in DM and we will get you some more info! *EliseBlake
Wtf has been going on with your internet service for the past few months @115911 | @265436 Uh oh! Sounds like you've been experiencing some trouble! Dm us details on this so we can get you back up and running! *ElleA
"Two weeks of service with @115911 and am more frustrated with their customer service than I was dealing with @ATT customer service over 5 years. | @265437 Hey Cole! Whats going on? We want to be sure you have the best experience with us, DM us and we'll turn this around! *MelJ"
@TMobileHelp if I were to switch to T-Mobile can you tell me how much my total bill would be including phones? | @265438 Hey Joe! I'd love to run some numbers and reasons as to why the #UnCarrier is the best carrier! Send me a DM https://t.co/9IUH5Nit1g to get started! Thanks *AmberSellers
"@115913 Assurant is horrible. They asked me to provide my drivers license. Uploaded 3x, fax 2x, called a total of 6 times. It’s marked “Not Acceptable” and no one knows why. My claim is still not processed. Waste of time and no phone to use for over a week! | @265441 @115913 Getting your replacement phone is important! We'd love the chance to look into this with you. Please send us a DM so we can assist. Thank you! *CassyFitzgerald"
"@115911 are you guys offering any deals on adding a 2nd line?  Currently a SC Unlimited customer - want to add a second line and switch to TMOne, but not interested in new devices.  Any suggestions? | @265442 Not interested in new devices? We do have BOGO deals happening now for customers who add a line! Check out our promos here: https://t.co/3lD1cfoHa6 DM us your questions! *ElleA"
"Ok @115911 what's up with the so called best coverage? More bars my #ass @ Belle Rose, Louisiana https://t.co/k96GakhpLb | @265443 Hi there! We're happy to check into your coverage concerns. Please DM us. *GiselleM"
"Hey @117159, 
Got any great black Friday deals?  I need a new phone, but @TMobileHelp's deal are geared toward new customers and not us old existing ones... | @265885 We definitely want you to feel included! 😊 Please shoot me a DM! https://t.co/c09vKrd5yq *AshaBegum"
"@TMobileHelp @239217 #TMobileTuesdays this is the 2nd time I am unable to redeem a promo code for Panda Express 😡😤 https://t.co/p8QdDZK5AV | @265886 Oh no! Let me check this out and see if we can get you hooked-up! Send me a DM, Abby! *AlexKimbrell https://t.co/GefRnVqkyW"
"Dear @115911 , I LOVE you guys, but I HATE your text/chat customer service. Most of the time, I never even get a response! 😢 #TmobileLove | @265888 We want you to have love all around! You can send us a DM, we'll never leave you hanging! *MelJ"
@115913 want to talk advantage of your get one free offer - but i don't want a credit check (try to avoid before getting mortgage).. I have hard cash (apparently people don't use it these days). Can you help me switch and get the BOGO? | @265889 @115913 We'd love for you to join the T-Mobile Family! Please send us a DM so we can check out all available options with you. *CassyFitzgerald
"@TMobileHelp can you plz help with an exh order, when called last night everything was good, but not have a text confirming for another device. | @265890 Hey there! I'd love to check out your order for you! Send me a DM! 😊 https://t.co/HbdADi3eov *HumeiraPatel"
"@115714 should be more transparent on upgrading fees instead of misleading customers. | @266207 Thank you for reaching out to us! We would like to help you with this situation, please send us DM. -R.S. https://t.co/rMApsV8PQY"
"@115714 why is connecting to LTE screwing up? It says I have a signal, but it's not connecting? | @201460 Hi! This tweet really concerns us. We would like to review this situation for you. Please send us a DM to further assist you. -JM"
"@115714 can you follow me? | @266208 Please send us a Direct Message, so that we can further assist you. -JE"
"@TMobileHelp Fix your shit service NOW! | @266225 We sure will, shoot us a DM! Let's talk ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
#sprint the people you hire for the call center are slow to say the least smh no one knows anything | @266279 Hey there! Why do you feel that way about us? How can we assist you today? -JE
@115714 just wasted 3 hours on the phone trying to exchange a brand new yet defective device. 👎 | @122984 Oh no! This is not the type of feedback we like to hear. Is there something I can do to address this situation?
What's up with the 1H 15M wait time @115911 | @266324 It's an iPhone pre-order/launch week. It can get a little crazy. We can assist you here though. How can we assist? *JasmineS
"@TMobileHelp i paid online for a refill and it says my account is no2 have 50$ but when is the plan activates? | @266325 Thanks for your refill, let's check this out together, send me a DM: https://t.co/jGtdfLsVbg *ErikaHoleman"
"10 years with @115911 @TMobileHelp and I have to say never a problem that couldn't get quickly fixed until now. Terrible | @266326 We want to help! DM me, and we can make this right. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@TMobileHelp  is it possible to have UPS hold the X package instead of waiting for them to deliver it? | @266328 Thanks for reaching out to us here, David! Please send me a DM https://t.co/PqgHENiX1V and I'll dive in :) *ByronEdwards"
"@comcastcares.  This service is horrific.  Cuts off repeatedly, daily.  Like now.  I’m out of @115911 minutes because I have to tether. | @266329 Hey there, Israel. Let's take a look at what you've got going on! Send us a DM! *MelindaR"
"@TMobileHelp @115913 Just FYI HotelStorm has HORRIBLE, RUDE customer service. Booked with TmoTuesday promo & hotel has no record of it! | @266330 @115913 Hey! That's not how I want you to feel and would love to turn this around. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp hi! Can you help me figure out why I'm not an authorized user on my account when I'm the account holder? | @266331 Your account is important to us, so let's figure this out Tam! Send me a DM: https://t.co/hhkfSa6wT7 *JenniferJackson"
"@sprintcare yo why do I have to spend at least 30 min (sometimes hours) a month getting you to stop charging me for a promo you gave me??😫🆘 | @266347 This is not the kind of feedback that we want to see of our customer! Please, send us a DM and follow us, to assist you better. -LR"
"what the hell @115911 y cut off the data 4 when i travel to mexico? 5 gigs is nothing!try being there on an emergency for 4 weeks like me | @266350 Hi Yorsh, we are here to work with you however we can. Can you DM us so we can chat and find a solution for your situation? *TerriL"
I am pulling over 50 Mbps and I can't even stream 1080p without buffering @TMobileHelp??? What's up with that? https://t.co/aRWVsxs9rl | @266353 This is far from the streaming experience that we want you to have! Send us a DM and we'd love to turn this around ASAP! *ShelbyMartin
"There is no t mobile signal yet in San Sebastian and they want to charged for the services.... @115911  @115913 | @266356 @115913 We always want to take the best care of you possible, Fernando. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 service is trash but I’ve had em for 10+ years so I’ve just gotten used to it 🤷🏾‍♂️ | @266609 That's no good! Only the best in service will do for you, Gordon! DM us so we can get this right for you! *WhitneyJ"
@TMobileHelp I had a new software update yesterday and the service became extremely slow!!! #annoying | @266610 Oh goodness! We'd love to look into this for you! https://t.co/gLqwX4nHy4 *MontanaDaniels
@115913 @115911 wife bought iphone few days b4 BOGO promo. Brklyn Bedford St store said promo can’t be applied. Help! Could use another iPhone 8! | @266611 @115913 Hey! I'd love to check out all of your options to get in on this amazing offer! Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp I need help. I purchased a new phone that didn't come with a Sim card. Switched my sim card from old phone to new one. Do I need a Sim card on the old one to use Digits on that device? I know I can while on WiFi but need it while off WiFi as well. | @266612 We'd love to assist! Shoot me over a DM and we can check this out. https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115911 
@TMobileHelp 
#TMobileHelp
#TMobile
Customer Service agents will
#LIE
to get 
PERSONAL INFORMATION
TO START 
#FRAUDULENT ACCOUNTS
TWO
#ILLEGAL ACCOUNTS
STARTED IN MY NAME AFTER I INQUIRED ABOUT THEN REFUSED SERVICE
#BEWARE
CORPORATE
EXECUTIVES 
NOT TAKING CALLS https://t.co/jpnab4giqs | @266613 That's not how the UnCarrier operates! We'd love to look into this right away so you can rest easy at night, shoot us a DM and we can chat https://t.co/033FgbQAw8 *KyleVesely"
"@115911 can be such a LET DOWN!! The fees, technical issues, ""customer care-less"" will never equate to a ""coupon"" on Tuesdays! @115913 | @266614 @115913 Hey! That's not how I want you to feel at all and would love to work with you to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
I have never had such a horrible.experience with a phone carrier as I do with @115911 .. 😣😖 | @266615 Well that's not what we want to hear. Can you share with us in a DM why Tameka? Lets discuss it and make it better. *KaeW
Thanks to @115714 for having such poor service in Bloomfield hills mi that my kids can't use their phones at home.  And for lying about why. | @267119 Let's check on that services for you. Please DM us in order to further assist. - EG https://t.co/rMApsV8PQY
"@115714 U won't fix this hot ass phone #s7 I'm pissed I pay my high ass bill and u won't fix this fucking phone, need to go to @115911 they don't treat their customers that way | @267120 Hey, send us a DM to further assist. - JM"
@115714 again my phone wont dial in mexico even after using your instructions | @267121 We apologize for the issues you are experiencing. We will reach out to you today to address your concerns.
"@115913 I switched over from ATT 6 months ago and still waiting for reimbursements Tracking ID: HXNN-3822-3299.  Since then, I have submitted my ATT receipts 4 times and still waiting.  Should it be this hard to switch to Tmobile??? | @267325 @115913 Making the switch should be simple and we absolutely want to help make sure you're taken care of Suhil. Send us a DM so we can assist you. https://t.co/w4odcPEa5r *MattLegleiter"
@115913 just emailed you regarding an urgent issue. Can you please look into it? | @267327 @115913 Hi Erik! I'm here for you and would love to help. Please send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
A little annoying how other providers are doing sweet 50% off deals for #BlackFriday but @115911 is doing nothing :/ Kinda making me regret switching a little @115913 | @204747 @115913 Hey! We've got lots of great Black Friday deals! Check them all out here: https://t.co/p6mO5INt1p *AlissaFast
@TMobileHelp I just received my new iPhone 10 before I use it do I need to activate the new Sim card or can I put in my old iPhone Sim card they are supposed to be transitioning me from a no credit check account to a post paid account so please let me now | @119569 Congrats on your amazing new phone! All you've got to do is pop in your old SIM into your new phone and ta-da! Your service will transfer over to your iPhone X. 😊 *BrittanyJones
"Hey @115911! Your app may suck bigly right now but thanks to Matt, Jordan and Stephanie, I still got the help I needed. So, thanks to them! | @267330 Hey glad we were able to help! We're always here for you! (: *StephanieMarie"
"Hey @115911! Your app may suck bigly right now but thanks to Matt, Jordan and Stephanie, I still got the help I needed. So, thanks to them! | @267330 Hi, Chrissy! I just wanted to reach out and apologize for not reaching out yesterday. My schedule just changed and I forgot that was actually my day off. I am so sorry! I do sse Mike and Stephanie were here to assist, but I am in today if you have any more questions! *MattRoyo"
Hell @115911 I was waiting for 15 minutes at the junction boulevard store. No one could talk to me. Lost a costumer. | @267331 We apologize about that Fau. We pride ourselves in letting our customers know that we hear and see them. If we can assist you with anything send us a DM. *KaeW
"@TMobileHelp We have a dead zone in a large area of Doral, FL  33178 for years now.  Data in non existent and phone calls complete 50% of the time, and never complete in some spots.  How do we get help on this?  Other carriers have no issue here. Area map  https://t.co/VnVUvLUWYb | @267332 Hah, no worries! :) Just got your message and I'll talk to you there! *JustinRhodes"
"@TMobileHelp We have a dead zone in a large area of Doral, FL  33178 for years now.  Data in non existent and phone calls complete 50% of the time, and never complete in some spots.  How do we get help on this?  Other carriers have no issue here. Area map  https://t.co/VnVUvLUWYb | @267332 T-Force is on the case! We'd love to keep a closer look into the area and see what we can do to improve that! Click here to DM so we can make it happen! https://t.co/6eZrWJ9PIa *JustinRhodes"
Hey @TMobileHelp is there a way to get faster internet while traveling?  This 2G stuff is murder when you need fast data for google translate! | @250152 We'd love to check this out! Shoot me a DM so we can look at our options https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115911 makes your bill due in the middle of the current cycle. Part of it is post paid. And the other is prepaid. And no one can explain why the billing is this way. @115725 doesn’t do this. | @129947 I just replied! We're going over the prepaid version of T-Mobile, check out my message :) *TiannahReagor"
"@115911 Puerto Rico pa cuando? | @267770 We're happy to assist you, Darell. Please DM us. We need additional info. *GiselleM"
I got no service. @115911 - I need answers please | @267773 Yikes! I definitely want to make sure you're connected! DM us here with more info and we'll look into this ASAP. *ValerieP
"@TMobileHelp Something is wrong with the network at Davis Sq station in Cambridge MA; always full bars there but nothing loads, for months | @267774 That is way too long! DM me, let's make some sense out of this! https://t.co/lsvk9Zelxd *BronsonBarretto"
@115911 does the pixel 2 port in apply to business accounts? I have the Tmobile plan that meets the requirements. | @267775 Hey Felix! Great question. DM us and let's look to see if your account is compatible to take advantage of this offer. *JamieK
"@115714 @sprintcare Why do you refuse to help a dying man?? Why can't you help solve a problem?? | @267828 Oh no! This statement has drawn concern to us. Please send us a Direct Message, so that we can further assist you. -PP"
@115714 I was going to switch from @115725 and trade my iPhone 6s for an 8 but you only offer 50% off. Not enough to get me to switch. | @267845 Hello. Click on the link for our current promotion https://t.co/DXeSKlIlYx
"@115714 needs to stop lying with these coverage commercials, I shouldn’t live in a city like Chicago and my coverage SUCKS ASS!!!!!!!!!!! | @267846 Hello there! Please send us a DM so we can assist with those coverage issues. -JR"
Can y'all fix your website?? This is mad annoying @sprintcare | @267956 Hey there! What seems to be the issue? What you getting any error message? - LP
"No @115714 the only choices I have are to pay for a phone that doesnt work so i can leave, or get an upgrade & still pay you for a phone that doesnt work. Oh & the choice of which rep will tell me they cant help me 😡 #Useless https://t.co/q4kboianBv | @267957 Your comment concerns us. We'd like to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Hey @sprintcare Want to port over 6+ lines of service from TMobile and give me a $300 trade in credit for iPhone 8+? Looking to switch desperately. | @121672 Hello there! Thank you for considering Sprint as your provider. Please click on the link for our current promotions.https://t.co/OLXF2ShjmN
Hey @115714 - I’m sick of y’all shit | @267958 Good afternoon. We don't want you to feel this way. What seems to be the issue? - WR
"Has anyone’s iPhone 7 Plus screens just stared cracking out of no where? I haven’t dropped my phone. I just wanted a scratch turn into a full blown crack within 1 Minute. @115714 | @267959 Hey there! Please visit your nearest Sprint store, so that our techs can have a look at the phone and give you further options. - LP"
"@115714 Need help from someone who can actually help. Anyone around? | @267960 Certainly! Please send us a DM, so that I can assist you further. - LP"
"@115714 has the WORST customer service! They are seriously a disgusting company! I've been a customer for 12 years,  bill is $217 and they won't give me 7 days to pay, even if I pay $100 tomorrow. I was hung up on after requesting a supervisor too many times. What's up @115725 ? | @267961 Oh no! This is not the type of feedback we like to see. Can you please send a private message, so that I can gain further details about your account?"
.@115714 @sprintcare how many calls does it take to unlock a phone that I paid for? I’ve called 3 times and it’s been 13 days! #worstservice | @267962 Hi there. It shouldn't take this long. Please send us a DM in order to further assist you. - JM
@sprintcare internet is nonexistent on LTE in Kokomo still and slow as molasses in December on 3G. #gettingtiredofwaiting | @265434 Please Send us a Direct Message so we can further assist you. -LC
"You know how sick a nigga be after sitting through 10 mins of elevator music waiting for a rep to pick up, only for the call to drop as soon as they do?? @115714 MFs, DO YOUUUU!??!?! https://t.co/h5audoDrkK | @267963 Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY"
"15 years with @115714 might be time for a change. #service | @267964 What is making you feel this way? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"Heyo @115714 can you fix your technical difficulties please so that I can pay for my phone bill so that I can text my boyfriend who isn’t an iPhone user 😭😭😭😭😭💔 | @267965 Hey there! Please send me a DM, so that I can assist you further. - LP"
@115714 is the worst service I've ever had in my entire life. Within 1% of Verizon my ass. | @267967 Hey there! Are you experiencing any network issue? -ND
"@115911 is the worst of the worst. They Hold phones hostage even though they are paid off. | @267970 Hey Sarah, are you trying to get your device unlocked? Send us a DM and we can assist you *ChanneyT"
@TMobileHelp a supervisor by the name of Joshua Brown says that he's waving the charges but it still doesn't stop my chest from hurting from all the stress of worrying whether or not they would. | @181086 We'd love to check that out for you and relieve some stress :)  Please DM us here! https://t.co/I6eWC2B8S0 *JohnWard
"@115913 @115911 #overcharges #bills #latefees+#taxes,$8pymt arrangemt fees when tmo #violate #FCC #FTC #consumer #rights&$0NØbalancedue https://t.co/2ZlhJx0Lwm | @267971 @115913 Hey! I'm here for you and would love to help. Meet me in DM, so we can get started. Thank you! *AlissaFast"
@TMobileHelp Any of your Dallas/Fort Worth locations have the iPhoneX in stock? #AskingForAFriend | @267972 Greetings! Our stores currently have no iPhone X in stock at stores yet! *TiannahReagor
"@115911 almost gave me a heart attack and a stroke. Seriously my chest is hurting. Tmobile tried to charge me  $300 for damages that their shipper made. | @181086 Oh no, Noah! DM us, let's take a look at that situation. *JoanO"
"@115913 @115911 #bill #overcharges$100/mo for#legacy #Voicestream$69.99/unlim fam plan&$35/mo eXtra line data should be{$35-$25=$10/mo} https://t.co/lYJwRlXm8P | @267971 @115913 Hi. Thanks of reaching out to us about your billing. I'd love to work with you to get this sorted out. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"Shout out to @TMobileHelp for having the WORST customer service department ever! | @143836 Hey Vicki! Thanks for reaching out, send me a DM and we can go over your account =D *AnaAliciaCortez"
@TMobileHelp how hard would it be to swap my phone out for a galaxy note 8????? | @177690 Thank you so much for reaching out to #TForce today. Can you DM me https://t.co/nd3UEQ1CMv *NinaCastle
"@115858 @115911 what gives?? https://t.co/9zPuxIZzJq | @210604 Let's make sure you stay connected so you can get that awesome update going, Dan! Send us a DM and we'll be delighted to follow up there to help along the way. *KeithM"
@115913 why does @115911 make it so ridiculously hard for business accounts to purchase the #iPhonex - Apple tells me I must convert the account to consumer to do business with the #IUP | @267979 @115913 Hey! Purchasing a new phone should be easy and I'd love to go over your options here. Send me a DM so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp. Look your folder is magenta pink bec uncarrier rocks . best decision I have made https://t.co/jVL4GJNVEb | @189468 Hey Zack! That is pretty cool, send me a DM and we can go over any questions or concerns you have! =D *AnaAliciaCortez"
@115913 T-mobile should stop being greedy.  Upgrade fees are very carrier like and so is getting billed for 2 different phones in the same month for same line | @267980 @115913 Hey Allen! I'd love to look into your bill to see what happened. It's important that your bill is 100% accurate. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Jokes. @115911 & @AmericanAir bring you free Wi-Fi you can't do anything with #whatsthepoint | @161185 What do yo mean, Cadence? *NaeJ"
"Man  a big shout out to @115911  and Daniel @TMobileHelp helping me get my new S8 working.    I'm in the family  now😎✌ | @268012 We've always got your back, buddy! Send me a DM if you need anything else! 😎 https://t.co/HbdADi3eov *HumeiraPatel"
"@115911 wtf does my T-Mobile Tuesdays app not notify me anymore? | @268016 We're not sure, but we're happy to look into it. Send us a DM and we'll work on figuring it out. *KaeW"
@115911 leaving you guys for sprint was the dumbest thing I’ve done in a while. Can you reactivate an account? | @268021 Anything is possible Shaedra. To discuss your options send us a DM and we'll work with you. *KaeW
I pay 140 dollars a month for my phone to have an alarm considering nothing else ever works @115714 🚮🚮🚮 | @268035 Hey there! Thanks for reaching out. Please send us a DM with a brief description of your issue so we can further assist. -MM
Fuck @115714 @sprintcare @124218 @10 @118159 @180843 @138028 | @268036 This is eye-opening. What's wrong? What got you feeling this way? - DW
"@sprintcare please don't waste your money on sprint insurance. ""fixed"" my phone & eventually had 2 pay $169 for Apple Store fix it right 🖕🖕🖕 | @268038 We have tried to send you a DM and we couldn't since you don't follow us. Please follow to further assist you. -JA."
"Horrible customer service! They charged my account 200 when they weren’t supposed to & it’s been a week & still no refund! Horrible @115714 | @268039 Hi Arlette! We know that this can be frustrating for you. Let us help. Please, DM us. -CL https://t.co/rMApsV8PQY"
"Just switched to @115714 big mistake quoted one price paid something completely different and the woman was rude as shit smh | @268043 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"I get better service in the middle of a fucking desert than I do in a city. Thanks @115714. @115725 what can y’all do for me 🤔 | @268046 We definitely want to work with you. Please, send us a DM with more details of your concern for us to better address this matter. - FS"
How come I can't log on to my @115714 account?!🤔 #confused | @268051 We'd like to help you out with this issue. Give us the chance to assist you shooting us a DM. -OM https://t.co/rMApsV8PQY
"@115911 you guys litterally ruined my entire weekend by taking out the amount of 2 bills in one transaction that wasn't authorized. Your remote Philippine section is one of the worst customer service I have ever experienced. | @268092 We definitely wouldn't withdraw any funds without your authorization. If something was done in mistake, we would be more than happy to make this right with you! Send us a DM and we'll handle this appropriately. *HeatherSaenz"
@115911 PISSING ME OFF WITH DIS BACKORDERED SHIT WHEN DA HELL IMA GET MY IPHONE8 BACK? | @268093 We know how eager you are to get your hands on your new phone! Send us a DM and we'll check out your order details! *HeatherSaenz
"Waited patiently to get a phone, just to find out that your systems are down! Couldn't pay for my phone 😡 thanks @115911 | @268094 Oh no, Rosa! Let's get you squared away! DM us! *MelindaR"
@TMobileHelp would you be able to check an IMEI and let me know if it’s carrier locked to your network? I purchased a new phone today at Target and it says it’s carrier locked (I’m on Verizon). I’m checking all carriers to see. | @164340 Thank you for reaching out about this! We totally get it and want to make sure this is addressed! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@115911 @TMobileHelp why the hell are all your stores so damn slow! Nothing should take this long! | @268203 I'd love to discuss this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
"Hey @115911 your connection has been sucking in NE Philly for years, now it’s even worse I actually get disconnect on calls wtf? #tmobile | @268204 Say whaaaa? Oh no! We can do better than this! Send us a DM with your zip code so we can check it out! *ElleA"
"PROTESTDAY150/1232 @115911 DON'T SWITCH! Bad practices & services. Still owe me $1232 @12232 @12233 | @175099 Bonnie, we are happy to address your concerns. Please DM us. We'll need to gather additional details to better assist you. *GiselleM"
"After canceling my service less than 24 hours after acquiring it, w/ @115911, I find out that my service was never cancelled. By far the | @268205 Yikes! I'm sad to see you go but I do want to look into this line for you. Send us a PM here with more info to assist you. *ValerieP"
"Last night, was dinged for 10¢ on @115911 for no easily discernible reason. Now on hold to find out why…. | @268206 10 cents is a very specific charge, Bronwyn. Stick with us on the call. Our representative will sort this out with you. *JamieK"
"And the conversation with @TMobileHelp got me no where. 15 minutes between messages, but they will be nice enough to not screw me more... | @268207 I absolutely want to help Christian! Let's meet back in DM. *SpencerKalata"
"@TMobileHelp I was recently charged $270 whereas my usual monthly bill is around $130. This bill issue has been going on for past 3 months. | @268218 We always want to make sure your bill is accurate! DM us, and we'll have this fixed ASAP https://t.co/sSNDOSJlnR *AshleyHamilton"
"@115911 why are ya lying in your commercial when I'm getting hit with mad taxes and fees in my bill | @268219 We mean what we say, Rich, so we've got to check this out. DM us and we'll take a look at your bill. *WhitneyJ"
"@TMobileHelp would you be able to give my family a test drive to tmobile one? lol. | @232011 You won't want to go back! :D Let's check out your options, DM me by following this link: https://t.co/vv9JsrbUOZ *AbigailRoach"
@tmobilehelp Why does Digits not get all my texts? 75% just never come through. It varies from company to company.  So I'm missing all sorts of 2FA texts. I get the ones from twitter but not google or facebook or linkedin? It feels like Digits is just not ready yet. Too many bugs | @190967 Uh oh! Let's see where those messages are disappearing to. Shoot us a DM! https://t.co/9CGjXZaLy0 *SpencerKalata
"@TMobileHelp the free prints from CVS didnt go through. I think the app isnt working cause i sent photos and called. Cvs didnt get them.. | @240626 Tuesday’s queen is here to help! :) Please send me a DM, and we can talk. https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp  seriously help. I need someone to fix my situation. (someone stole my phone#) | @268228 Send a DM our way with what's going on and we can do all we can to help out! *JenniferRogers
"Switching cell phone services today. @115911 reps have lied to me on several occasions. I'm thinking @115725 | @268207 Christian, what happened to make you say this? DM us and let's talk ASAP. The team takes communication seriously. *JamieK"
"@TMobileHelp having trouble activating family allowances feature.  Won't let me select the ""parental"" line from the primary, or other authorized ""admin"" account logins. | @268238 We would love to help you out! Shoot us a DM! https://t.co/JP7aKumWOa *AlexGreen"
"Data cap is 50 gb. I haven't even reached 20. Whatever @115911 . Throttle me anyways. https://t.co/WMp9r7RBia | @268241 Not sir, Richard. Blazing speeds are what you deserve so we've got to deliver. DM us so we can check this out for you. *WhitneyJ"
"@115911 service in Newark, NJ has been noticeably worse these past few weeks. What is going on? | @268242 I would love to look into this for you. Please DM me here https://t.co/kGg2v4HP5h and we can dig into this. *DavidBradford"
@115911 where can I check if iPhone 8 are in stock in store? | @268244 You'll need to call a specific store to find out Nicole. *KaeW
"Seriously about to cancel @115714 if they don’t get the towers fixed. I haven’t had service in almost FOUR WEEKS. @sprintcare | @268275 This is really concerning to us. Please, send us a DM with more details of what is exactly occurring. Thank you! :) -DD"
"@115714’s service is so slow it should be called jog...or skip | @268276 This isn't the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 | @268277 Hey, need help? You've reached the right place. What's going on? -AM"
"@115714 can you guys fix this slow data Bc I'm not having it... | @268279 Thanks for posting to us. Please send us a Direct Message, so that we can further assist you. -SR"
"When the manager at @115714 says they are gonna call you back in a hour and it’s been 9 hours . .. | @268280 @115714 Shagayla, this can be frustrating. Allow me to look into this for you. Please follow us so that I can DM you. -KA"
"Me: I need to make a change.
@115714: I have a lot of nonsense to say for about 30 minutes. After that, your problem won’t be solved.
#smh | @268281 Hey! What's going on? Please let us know to assist. - EG"
"WTF @115714 JUST ROASTED ME! https://t.co/Rm7RbyNTGS | @268282 Hey, is there anything we can assist you with? If so, please send us a Direct Message, so that we can further assist you. -AB"
"@TMobileHelp 

I have people calling me from my area saying I called them. This is happening at least once a week if not more | @268291 Opps I'm sorry ,  i ment to say  * Oh wow we don’t want that to happen to you.* *AshleyL"
"@115913 2 hours and counting to get iPhone X pre-order through because of issues w/ TMo app & website. Care to comment? #TMobileFail https://t.co/10Mj7mNYUv | @268295 @115913 We've got your back, Lee. We'll be DM'ing you ASAP. *DanKing"
@115911 @115913 Hit my 5GB limit. Throttled service is unusable. My fondness for T-mobile has been severely soured. May just leave. | @268300 @115913 We most definitely don't want to see you leave. Let's make sure you're on the right plan for you. DM us: https://t.co/cuEwtd2epS *DanKing
"Awake at 3am to buy new iPhone, but @115714  decided to go on vacation. #badservice | @268302 Good day, we understand you're excited about having the iPhone X & we'll like to help. Contact out telesales department at 800-777-4681 - FS"
"@sprintcare I have the iphone in my cart, but the cart won't load. WHY | @268305 We apologize for the slow process. Our servers are congested for the high traffic. Are you still experiencing issues with our website? -LR."
"@sprintcare where’s my confirmation for my iPhone! Y’all took my money tho. 🙄 | @268311 Please send us a Direct Message, so that we can further assist you. -FG"
"@115714 your site would crash for the preorder. Y’all suck. | @268313 Good day, we understand you're excited about having the iPhone X & we'll like to help. Contact out telesales department at 800-777-4681 - FS"
"@115714 Got kicked out of cart several times, cart was deleted, now I have been sent back to wait screen. #Sprint #iPhoneX #Fail | @268318 Please try again using the website 'https://t.co/0qBF3Cekat' as maintenance has now been completed. -JC"
"@sprintcare what is going on?! A mess at 3am and website still not working. Now can’t even upgrade any device as order is processing?! | @268319 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"Got my 256gb #iPhoneX📱!!! Oh wait it was alllllll a dream since @115714 @sprintcare site, app, & call center are all down! #SPRINT 😡👊🏾😡👊🏾 | @268322 Hey, please try again using this link https://t.co/0FE0wlbF4R or by calling 1-800-Sprint1. Hope this information is helpful to you. -AS"
"Is @115911 network operating in S.A? | @268375 Let' find out what's going on. DM us, we want to keep you connected. *JoanO"
"Just spent 30 mins on the phone with 6 different reps from @115911 @TMobileHelp to be told that they won't honor a promotion on their website https://t.co/W5YuQaoQXL | @268376 Yikes, Adam! I would love to dig into this! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"@115911 How long does it take to port wireless number from Verizon? | @268377 Hey there! Typically it would only take 24 hours. If you have any specific questions about porting, please feel free to send us a DM and we can chat! We are always here to help! *BrookeK"
@TMobileHelp Me and my family are going to spend a week in Orlando. What plan do you tell me? | @268378 Let's take a look at our options! Shoot me a DM to get started. https://t.co/gLqwX4nHy4 *MontanaDaniels
@115911 Hello I went to panda and I went to use the free bowl coupon it didn’t work | @268379 Oh man! Let's get that checked out ASAP! Just got your DM and am responding as we speak. Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu
"@TMobileHelp #tforce hi, I got a Google pixel 2 from Google and have a family plan with T-Mobile. How do I get the 50% off promotion? | @268380 I'm glad you asked! Send me a DM and we can take a look! https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@246638 hola que tal, quisiera liberar un teléfono que tiene app device | @268821 @246638 ¡Buen día Jovanny! Recibimos su mensaje y estaremos allí en un momento. ¡Muchas gracias! :D *OscarSalaiz"
"@115911 what's LTE+ mean for my signal? I've never seen it before. | @268822 Umm! You should always experience our LTE service. What area are you in? Send us a DM and let us know, Jesse. *NaeJ"
"Everytime I need to go visit my grandparents I seriously debate dropping @115911. Especially after they cancelled roaming with AT&T. | @268823 What's going on, Alex! We're here for you and we've got to keep you connected. DM us so we can do just that! *WhitneyJ"
@115911 anyway I can get the mlb shop code that works? | @234640 Yours didn't work? Send us a DM so we can check it out! We'll get you squared away! *ElleA
"@115725 I have to give up my current plan just to be charged $10 extra to add an Apple Watch LTE? I’m so god damn tired of you. 😡 @115911 | @268831 Who are you currently with, Alan? *NaeJ"
PSA: @115911 is STILL trying to charge me for phones I returned... Now they've sent the account to collections!!! | @268859 Let's take a look into this return! Send me a DM and I'll start digging! https://t.co/Mc0PtWPwuK *JoslynLajoie
@115913 when is @115911 comin to Central Wisconsin? I have heard great things about TMobile. | @268860 @115913 Hey! I'm glad to hear you're looking to move to T-Mobile. Let's check out your location and get you more details. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"I regret switching to @115911!! 😩😩😩😩😡😡😡😤 | @129947 Why's that, Katrina? What can we do to make sure you feel all the #MagentaLove? DM us, let's chat! *WhitneyJ"
"@115911 what a fraud those advertisements? They say everything includes for $40 and when the bill get to you house is a different story. | @252271 Hey, Ivi! We'd love a chance to eliminate any discrepancies you may have with our advertising. Send us a DM, and we'd be happy to assist! *KellenF"
"my @55 result!  https://t.co/oYmtpXHVNq 

@115911  @TMobileHelp 

#modernization 

ALTHOUGH Late Night... https://t.co/OeP7jjNrjD | @268862 Hey there! Let's figure out what's going on with your speeds! Send me a DM https://t.co/so3NREySxr, so we can look into this. *ChrisScott"
"The worst decision I made this week was switching from @1283 to the worst network I've ever tried to @1284 with. #EpicFail  @115911 @TMobileHelp | @268863 I want you to be able to take advantage of our blazing fast #Magenta network. DM me here: https://t.co/Op5C2z3lou Coverage info is my forte, so I'd love to get you more information on this. *ChelseaBailey"
@115911 I'm not doing the update. Fuck that notification. Last time I did the update my phone crashed. | @268864 Well we definitely got to have everything running smoothly. Send us a DM and we can make sure it happens error free :) *ErikS
"No response, @117735 and @ATT ? It’s sure looking like you want to lose customers. https://t.co/0c0o1A7XLL | @268901 We'd be glad to have you join our family. Check out our current promotions at https://t.co/DXeSKlIlYx and https://t.co/9ABiXqmY33 -LNL"
@sprintcare LTE is out in Kokomo again. Is there a tower issue around the Lincoln’s road area | @265434 When did you begin to experience these issues? Has this happened before? Are you indoors or outdoors when you see this happen? - JF
"Ok @115714 whatcha got for a #blackfriday deal for me on a #iPhoneX or should I ask @115911 @115913 what #magentadeal they have to offer? | @268958 Click the following link https://t.co/1HYFf4TWCq , so you can see all Black Friday and Cyber Monday Sprint offers. -PC"
"Who should I switch to @115714 or @115911?? @ATT killing my pockets...$215 a month is not the business | @268960 You can't go wrong with Sprint IG. We cover switching fees* up to $650 via Visa Prepaid Card (less trade-in credit provided) after online registration and new phone activation. Go to https://t.co/9ABiXqmY33. Also check our plans on https://t.co/0qT1rLBLtN, there are the best. AL"
.@115714 your reliability of your network isn’t within 1% of competitors. It is just 1% reliability. #CantHearYouNow | @268961 Hey there! Are you having any issues? Do you need any assistance? Please let us know. - EG
"Terrible connection, rotten service, aggressive reps, crappy coverage, huge bills and now an insurance scam. What's not to love about @115714 ? | @221523 Hey Victor, we certainly would love you to enter Christmas feeling great about Sprint. We can make this happen. Please send us a DM. Ange L"
@116447 @115714 your customer service department needs to be taught what customer service is. It makes me not want to be a customer. | @268962 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
My last post about Sprint @115714 didn’t even post because Sprint has slowed their service down https://t.co/8kl5K7cvJ9 | @268963 Is this happening at just one location or more? Have any recent update been made to the device? Or any new App downloaded to it? What is the signal bar showing? -PC
"My blog https://t.co/JfKOOtpxxk does not work on @115911 unless you are on Wifi. Anyone knows how to fix it? @TMobileHelp | @269315 Hey Fabrice! Thank you for reaching out, that's a unique situation! Thankfully you've come to the right place, we can check out what's up! Please send me a DM to get started! https://t.co/wS7tizxjtQ *EmilyNewman"
"@TMobileHelp I'm a very unhappy new customer. I brought a new pixel 2 to your network hoping for the pixel rebate, as it was still showing on your website when I bought the phone, but I'm being told i missed it and there's nothing they can do for me. Help. | @269316 Hello Chris, When was the order for the phone done? *TiaKappus"
"Nothing better than @115911 hitting your account for 100s of dollars resulting in your card getting declined at the gas station. Their excuse was “it was an accident”. I haven’t had an account in months with them. Don’t worry they didn’t care. Happy thanks giving @115911 | @269317 Hi Austin, I know that monies matter especially during this time of year. I'd like to take a closer look to make sure we get this right for you. DM us so we can get started. *WhitneyJ"
"@115911 how come my family has been with you guys for over 3 years but we can't get @116602 access because we're on a business plan?!?! are we not valued customers?!?! #notfair #NOTokay  #Discrimination | @269318 Actually, business accounts can take advantage if they meet the requirements, Tamara. DM us for more details and get your #NetflixOnUs. *JoanO"
"@TMobileHelp need better speeds at work!! https://t.co/PqoIKkSzc1 | @269319 Speeds are super important! Let's see what we can do! Meet me in DM please. 
https://t.co/BXDdporH4e *JenniferRivera"
"@115911 worst service ever !! | @269320 What makes you say that? I'm sure we can change it, DM us. *JoanO"
"@115911 why did your t-mobile Tuesday app stop working last night, I couldn't get my code for the $5 movie. | @269322 Oh no, McKinley. We got you, DM us so we can make sure you #GetThanked. *JoanO"
"@TMobileHelp how do I report a like dead spot in service? | @247710 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"Good job @115911 . You entered my address wrong on my warranty phone and now @115817 won’t deliver for two more days. #sameaddressforsixyears #tmobilefailsagain #idontreallyneedaphonedoi | @269324 Colin, I'd like to see our options for rectifying this. Getting you a phone is my top priority, send me a DM https://t.co/9IUH5Nit1g to get started. Thank you! *AmberSellers"
"Need help asap. @TMobileHelp | @164226 Never fear, #StellarSellers is here! Send me a DM https://t.co/9IUH5Nit1g and I'll save your day! #TheMagentaWay 💪 *AmberSellers"
"@139105 @115911  we need #BOGO without adding a new line #RealBOGO #teammagenta https://t.co/AguCXMU7BS | @147428 Our BOGO promotions are an awesome deal, Amjad! No need for the extra line? Gift a friend or family member with a new phone this holiday season! 🎁 If that doesn't work for you, we have a ton of other offers. Check them out here: https://t.co/2ZHQ4SBWxe *BrittanyJones"
"@sprintcare @115714 has the worst customer service in the world!!!  I have spent hours of my time on the phone with them this week! | @269865 As a valued customer, we don't want you feeling this way. We understand how frustrating that can be. Was the reason you called in for addressed? Please let us know. -CO"
"!!!! https://t.co/G9wsmU2ssw | @269866 We do apologize for any inconvenience caused, How can we help you? -JM"
"@115714 
Got a call from 000000 to my cellphone. What does it mean? | @269867 Hey! Is this the first time you're receiving a call from this number? if you don't want to receive calls from this number, you can  save the contact with the same number and block it. Hope this helps ;) -MP"
"Bob @115714 got the worst telephone people In The World. Y The Fuck Are You Hiring People That Dont even know how to speak English🤦🏻‍♂️ | @269868 We do apologize for this inconvenience, how can we help you? -JM"
#Sprint has incredible slow service. It used to be fast until the past couple weeks  @115714 https://t.co/HCccsLClmq | @268963 Thank you for letting us know. Please send us a DM with your nearest cross-streets as well. We'd like to take a look into this. - KF
"When will companies learn data breaches are not acceptable and should be addressed promptly. @115911 | @269892 Oh no! I definitely want to get this figured out for you! Send me a DM, let's take a look into this. *TiannahReagor"
Tell me why @TMobileHelp passed me around to 5 different people all because I want my damn phone replaced like it's not that hard. | @269893 Hey Joel :)  T-Force is a team of specialist ready to get you taken care of.  Meet us back in DM and let's chat. *KimWilliams
"T-mobile $300 promotion for trade in device is a f***ing scam. They stole my iPhone 7 plus 128GB and giving only $300, clearly my iPhone isn't worth $300. Come on T-mobile, stop scamming people.  
@TMobileHelp | @269894 We certainly don't want you to feel scammed! I will continue wit you in dm so we can figure this out. *AlexGreen"
@TMobileHelp I am beyond FRUSTRATED!! My phone has not been working since Saturday and I keep getting the run around that my claim has been sent to the Business dept! Why is this taking so long?! This is ridiculous!!!😡😡😡😡😡 | @269896 Oh no! No worries T-Mobile is here to help please send me a DM and I'll meet you there. :) https://t.co/k68uKd3BsR *RoseyCloud
"@115913 it's sad to see @115911 does not mind loosing a customer with 5 years of tenure, both personal & business accounts, all over 18 lines due to a poor device purchasing program of max ECL 18 lines=$1400? It was $5000 when I established my bus account!#whowantsmybusiness | @269897 @115913 Hey Wes! I'd be sad to see you go and would love to work with you toward a solution. Send me a DM, so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I need an unlock ninja to help me with my note 8, I have unlocked it through the unlock app and it shows permanently unlock but it can't register verizon sim. I also want to make sure if I have any balance left on my acc. tnx | @269898 I think I've got what it takes to unlock that Note 8! Send over a DM and I can karate chop that unlock. 🥋 https://t.co/wnPk0Kpe5r *BrittanyJones"
Currently searching for a new carrier since @115911 playing games | @270408 What games are you referring to Nicki? *KaeW
"@115911 THE STORE IN THE GALLERIA in middletown SO SLOW i have been waiting an hour and a half idk why your company has one employee working asking for a friend | @270409 Sarah, tell your friend to share with us her experience in a DM so that we can better it next time. *KaeW"
@115911 @TMobileHelp why is your service so bad on 34th St between 12th and 6th Ave in NYC? I’m a Uber driver and because your bad service I’m loosing a lot of business. Fix this issue. An unhappy customer 😔😔😔😔 | @270412 Yikes! Let's turn that smile upside down! DM me so I can check into this for you! https://t.co/hsJ4QAiTJb *RachelMartin
@TMobileHelp I’m about over T-mobile | @270413 Let's turn your experience around ASAP! Just replied to your DM :) Talk to you soon! *JacintaJenkins
"Um. Hi @115911. What's up? Not my speed, apparently. https://t.co/GJJhxKrxNo | @178538 That's no good, Aaron! We've got to check this out for you! DM us, we'll get this taken care of ASAP! *WhitneyJ"
"@115913 how come my mom can't get me a new phone eben thow we have t-mobile for years why is it just for the people who is know starting there plan!!!
Can you help a good kid out? | @270414 @115913 Hey! I'm here for you and would love to look into your options to upgrade your device. Send me a DM so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
".@115714 /@sprintcare  tried calling me last week but I cant get calls unless I'm on wifi with wifi calling on. I didn't get the call because I was not on wifi, now the person  need to call has been out of the office since Saturday. And I still cant make or receive calls. | @270551 Please send us a Direct Message, so that we can further assist you. -PC"
"Ok @115714 @sprintcare I want to know WTF is going on with my refund, it’s over a month an still getting different s**t from the reps every time I call regarding my money 😡🤬 | @270552 Thanks for reaching us. Send us a DM in order to further assist you. - JM"
"@115714 @sprintcare Are you out there?? I get error messages for everything and I'm trying to ask question so I can give you more money... https://t.co/AnNb23D3hu | @270555 Hey Brittany, you've reached the right place. How can we help? -MP"
"My phone be hanging up on people for real @115714 @115858 y’all got some explaining to do 😩 | @270556 We'd like to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 you could call it remote text and add it as a free thing to the freedom plan and charge a small fee for other plans there is lots of potential for it. https://t.co/Dyo8Uunqws | @270557 Thank you for your feedback. We'll keep your suggestion in mind for future references. :) - KF
"@sprintcare I am supposed to be on autopay. It’s still not working. I am getting past due notices. I tried calling and can only get automated directory at 844-382-3312. Would like to resolve this. Thanks | @270560 Let's see what's going on. Please send us a DM, so that we can further assist you. Thank you! - WR"
"@115714 MY SIGNAL HAS BEEN COMPLETE ASS LATELY. ALONG WITH MY FAMILY’S 
IM IN THE HOUSTON AREA | @270561 Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY"
@sprintcare @115714 @116447  always making it extremely difficult for the customer. Terrible horrible service. Why can’t I for once switch my phone without any issues ? Why always putting obstacles for the customer? Why does one need to call multiple times  2do smthng..... | @270562 This concerns us. Customer service is one of our main priorities. Please allow Team @116447 to turn this around. Pls Dm us your contact number for additional assistance https://t.co/8Fv0tt14rG
@116447 CAN SOMEONE PLEASE GIVE ME A CALL FROM THE EX OFFICE. I MADE AN ARRANGEMENT WITH JENNIFER BUT I NEVER AGREED 2 THAT ARRANGEMENT. PLEASE GIVE ME A CALL @ 267-970-7439 | @270563 @116447 I will be happy to discuss your payment arrangement options with you.  Team @116447 is contacting you now. https://t.co/rMApsV8PQY
"@115714 when are you guys sending out the Oreo 8.0 update for the Samsung Galaxy S8 Plus? | @270564 That's something that the manufacture handles, we only provide phone service. -JM"
@sprintcare hey - i never got a confirmation that my old trade-in phone was received. help? | @270566 Can you please send me a DM so that I can further assist you? -BJ https://t.co/rMApsV8PQY
@TMobileHelp do you block downloading @116602 titles? I’m on LTE with a solid connection but it won’t let me download with WiFi only off. | @270932 Interesting! Let's figure this out. Pls end me a PM so we can chat :) https://t.co/6JAtI8jAfO *RubenHernandez
"@115913 How can I get a Pixel2 if I am on Jump On Demand? | @270935 @115913 Hey Brandon! We'll check out what that looks like for you, DM me https://t.co/Nr93OTtXRx *TaylorBest"
After call @115911 and explain to them! That @UPSHelp @115817 inform me that my phone is missing from the “box” that the Box was empty. | @270943 We appreciate you reaching out to us here. We're happy to assist you with your concerns. Please DM us. *GiselleM
@115911 Employees like StephanieG on your TMobileHelp make me feel blessed to be a customer. Words cannot describe how amazing she is. | @270949 Thank you so much for your kind words!! :) I'll definitely pass them along! :) #TeamMagentaForever! *WarrenCamp
Ryan from @115911 you the shit girl for helping me | @270950 We are feeling the love over here! Thanks for the kudos! Only the absolute best for our customers! :) *TreBrewbaker
@115913 & @125652...Need clarity on #BYOPixel...I'd like to buy a #Pixel2 without adding a new line...Will I get the Gift Card? | @270951 @115913 @125652 The Pixel promo would require you to add a new line of service: https://t.co/ZpUYFrAEQJ *DanKing
"@TMobileHelp I'm looking to change my simple choice unlimited plan to One, but free Digits beta line causes probs. Wants to charge $25/mo | @270958 Let’s check out all our Digits plans, send me over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
"@TMobileHelp Hey, so @11327 has been ""down for maintenance"" since last night and I still haven't used my $20 code. What's good? | @270960 We want to make sure you can #getthanked! Send a DM our way and we can check it out! *JenniferRogers"
"This lady just gave me a fake tracking number ☠️😡😡😡😡☠️☠️
Only y'all customer @sprintcare | @270998 What seems to be the issue? Allow us to help. -AP"
"Any carrier that will not let you disconnect service because of a ""pin"" or ""security question"" is outright dumb. *cough* *cough* @115714 | @270999 Hello there! Please send us a Direct Message, so that we can further assist you. - KP"
"Yet another Disappointment from @Tmobilehelp the lack of professionalism is unacceptable #Can’t wait to switch @115725, @ATT and @115714 | @271327 We definitely want to help. Send me a DM. https://t.co/dPHUAru2pc *MikeVance"
@115913 why can’t my grandfathered t-mobile plan have DIGITS with LTE? | @271332 @115913 Hey! I want you to have DIGITS with LTE! It's pretty amazing. Send me a DM and we'll work on this together. https://t.co/3sF8qpf2nx *AlissaFast
Still sitting here waiting.... @115913  this is terrible https://t.co/oRz7DvKrrp | @271333 @115913 I see your DMs and will meet you back there in just a moment! *StephanieGarza
Tried explaining this price mismatch to @115911 reps. Price is different while signup(left) vs when an order is placed(right). Which one should i trust. Apparently i can only cancel the order due to system glitch 😕 #CustomerExperience #TMobile https://t.co/BMTtPBzUYn | @271334 Hey Vikram lets get to the bottom of this. DM us! *MelJ
"@115913 Hi John.  The NBC Sports App doesn't seem to be whitelisting data via BingeON anymore!   Can someone at T-Mobile take a look?  It is chewing up my data quickly! | @271335 @115913 Let's work on this together, we'll meet you back in DM shortly. *StephanieGarza"
"@TMobileHelp I’ve had no phone service for 24 hours. In seattle, is there a larger outage? | @271336 Jennifer, it's my job to make certain you stay connected! Please send me a DM https://t.co/9IUH5Nit1g and I'll get this figured out! Thanks. *AmberSellers"
@TMobileHelp I have some questions about returning my iPhone 8 Plus. | @169783 Hey Nick! I'm sure I can answer all of your return questions. Please meet me in a DM. https://t.co/wnPk0Kpe5r *BrittanyJones
"After years of horrendous service w/ @115911 I’m finally considering switching to the fastest network @115725 | @271338 Tony, we value your business and only want you to experience the best. Please DM us and let's talk. *JamieK"
"@115911 @115913 @TMobileHelp So im being charged for a phone that You guys told me I️ wouldn’t be charged if I️ returned it. I️ took care of everything on my side but I’m still being charged. Now my credit is gonna be affected because of you guys | @271339 @115913 Let's work on getting this resolved for you, please send me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"I've had @115911 for 12 years and the are BLOWING me up over $11 rn...😡 | @271340 What do you mean, Burt? DM us, I'm sure we can work it out. *JoanO"
"@115911 need some help | @271341 That's what we're here for, David! What can we do for you? If you have account specific questions, go ahead and DM us at TMobileHelp to dig into it *ErikS"
"@sprintcare SUCKS balls!! My phone is basically a very expensive paperweight!!! | @271367 Oh no! Let's have a look at this issue for you. Please send us a Direct Message, so that we can further assist you. -JN"
"@115714 please fix my phone the peeling came off while being fixed by one of your stores and other stores won't touch it why | @271370 Please send us a Direct Message, so that we can further assist you. -AP"
"after 21 years with Sprint and Nexttel Making a move to another carrier as the company cannot offer a deal to loyal customers for upgrades as good as New Customers. @116447 | @271464 We regret to hear this, please visit us at www/sprint.com for all our latest deals and offers.  -Team @116447"
@115714 bc of y’all shitty service I was lost in DC for hours!! Run me my money!!!!!!!!!!!!!!! Or fix your shitty service. And fuck your network setting bullshit because that don’t work | @271467 Hi there. Please send us a DM in order to continue the assistance. - JM
@115714 your customer service is unbelievabley horrible I was on the phone for almost an hour and got no where. Letting will go to collects and finding new service. | @271468 Hey Tim! We don't want you feeling this way. We'd really hate to lose you as one of our loyal Sprint customer.Kindly send us a private message. We are here to help! -CO
Getting very annoyed with @115714 service!!!! Think I’m switching over to @tmobilehelp!!! I hear they’re doing good things on their side!!! | @271469 We wouldn't like to see you leave. Please elaborate more on the issue for better assistance. -PC
Getting very annoyed with @115714 service!!!! Think I’m switching over to @tmobilehelp!!! I hear they’re doing good things on their side!!! | @271469 Woot! Erica shoot us a DM and we'll let you know about all of our awesomeness! Come join the #MagentaSide! *TJEllwood
YOUR SERVICE SUCKSSSSSSSSS @115714 | @271470 Please send us a DM so that we can further assist you. -ND
@sprintcare @116447 hey why can't I talk and use data on my note 8 why is sprint so behind the competitors? | @139144 Always keep an eye open on https://t.co/0qT1rLBLtN for updates as we are always working on changes. If you need further assistance please DM and an agent with Team @116447 will help.
"@115714 I️ need help! My wireless no work!!! | @271473 Hey! Thanks for reaching out. What's going on exactly? Are you unable to make calls, use data? We got you! - WR"
FUCK YOU @115714 YOU HAVE TERRIBLE RECEPTION AND THAT 1% DIFFERENCE IS BULLSHIT I CANT WAIT TO GO BACK TO @115725 | @140336 This really sounds concerning. Please let us know what type of issues you are experiencing with your service to verify what is going on and find a suitable solution for you. - JF
"Switch to sprint and get five lines of Unlimited Data, Talk, & Text for only $100/month! 327 10th Ave N Jax Beach 
#BlackFriday2017 #Sprint #Unlimited | @271474 Thank you for considering us. We would love you to be part of our family and we have amazing deals!! Click on the link for our current promotions. https://t.co/OLXF2ShjmN"
@115714 what’s up with the spam calls everyday 🧐 | @252485 Hey there! Please send me a DM with details and I'll jump on it. - LP
My @1647 GearS3 Frontier is a real POS. @sprintcare if ya care | @240117 Glad we can be of assistance! Let me know what questions you have. I'll be happy to help :) Follow us in Twitter @sprintcare -MP
"Day 10 & @115714 as well as Store 265 manager Paul has still not resolved my account issue. 😡🤬 #NoCustomerService #TendaysandCounting #PleaseResolve | @271476 Good afternoon, I believe we did get to hear from you yesterday.  I see where the store manager was supposed to call you.  We can help!  Will you please direct message us here for further assistance? -MB"
"I wish I could add tethering to my @115714 plan without either a) downgrading to the new “unlimited plan” and losing my loyalty credits or b) paying $20 for 2gb… 

You’d think for being on them for 5+ years, I’d be able to keep the credits… | @271477 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@TMobileHelp @115913 Downloads are really struggling in Atl today (Buckhead area) https://t.co/TR6mSPm6Py | @200659 @115913 Hello Caleb! Fast data speeds are top priority and I'd love to work with you toward a solution on this. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp is there a service interruption in the Seatac, WA area? I can't connect to cell data. Just the unfortunate 'X' next to the LTE symbol | @271881 I’ll gladly check the area for you! Send me a DM so that I can work with you and get this resolved ASAP. Thanks! https://t.co/VPw2v7TEeD *HiginioAguirre"
"@TMobileHelp what kinda black Friday deals we working with for iphone | @271884 Hello! We currently have our Iphone BOGO promo that we are running 
The requirments are to 
Add a line , Purchase 2 Iphones on an EIP and then you will get a promotional card after submitting for the rebate to pay off the second device. *TiaKappus"
"Huge delay on @115911 #SyncUp - We're home, but our vehicle just left our original departure point according to SyncUp.  So we're watching it travel a route we finished about 10 minutes ago... :( | @174138 That's odd, Jonathan! Have you tried a reset and confirmed the LED indicator has a great signal? Here's some ""How To's"" --> https://t.co/V4X7y1bV3p *KeithM"
"@115911 @TMobileHelp Data service is bad in this area of the #MBTA Orange Line. Phone shows good signal/LTE, but unable to use data. https://t.co/GTo43QsXZB | @272180 that's no good, I need data all the time! DM me and let's work this out! https://t.co/ezZMoc7QXB *GraceFranco"
"@115911 your service sucks . Every customer of yours I l ow says the Same thing. | @272186 Hey, Mike! We only want optimum service for you at ALL times! Send us a DM, and we'll analyze the coverage area! *KellenF"
@TMobileHelp @115911 just ordered my pixel XL 2 but trading my Pixel XL which is already on TMobile but didn't get the deal you guys had | @272187 We're here for you and would be happy to look into this further. Click the link to DM us: https://t.co/L9uPTsADYS *AndrewPelton
"@115913 i got  out a phone from t-mobile on 8-30-17,didnt have coverage  in my area, returned it 9-7-17, now calling saying i owe $117 | @272190 @115913 Let's dive in to sort this all out for you, Chuck. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice"
.@TMobileHelp your reps never have the same answer! I guess T doesn't stand for team work. smh | @272199 I want to get you the info you need! I just replied to your message :-) *LauraBeasley
"@115911 Will the Pixel 2 discount apply to Simple Choice North America 10GB Family? Or only to the Simple Choice Unlimited like last year? | @272205 Great question, Abraham! Send us a DM, and we'll explore your options! *KellenF"
@TMobileHelp https://t.co/flZtfWRw4H | @272207 Hey Chris! Thanks for reaching out to T-Force! Send us a DM so we can figure this out! *EdgarLopez
"@115858 and @115911 have really let me down today havent been able 2 use my phone since 8 this morning and apparently no one knows wtf is up | @272208 Oh no! Let's get down to business and figure things out together, Adriana! Send us a DM so we can assist. *KeithM"
@115911 my new signal booster is amazing thank you so much! | @125734 Awesome! We're glad you are enjoying it :) *IanM
@115911 what's the cost to replace a smart watch with T-mobile? Gear s3 frontier I have the insurance. | @272212 Let's verify your options to get your device replaced! Send us a DM so we can assist. *KeithM
@115913 I'm considering a switch for my company's business account. I'm also going to shamelessly drop that I know you brother. Help? | @205094 @115913 Let's see you get over here on the Uncarrier. Check out how here: https://t.co/lSnrOooTsp *AndrewPelton
@TMobileHelp Need help unlocking my phone.  Can you help me out? | @272215 Yea of course feel free to send us a DM so we can help you get your device unlocked. *JayMartinez
"@117159 @115911 ...  Send me a Galaxy Note 8....  I'm tryna show these Apple boys something!  They need to know what's good... | @272217 We can always discuss your upgrade options, with a payment. :) Send us a DM so we can assist. *KeithM"
"@115911 is there an outage in tucson, az? I'm not getting service! | @272218 Maritza, we understand the importance of keeping you connected at all times. DM us and let's look into your location. *JamieK"
"@TMobileHelp The link to MLB shop consistently ""unavailable"" since yesterday: can't use TMobile Tues promo code. Will it be extended? | @272219 Hey Andrew, can you DM me please? *CamiCutsforth"
"@TMobileHelp The link to MLB shop consistently ""unavailable"" since yesterday: can't use TMobile Tues promo code. Will it be extended? | @272219 Oh no!! That is definitely not what we want to happen. Let me look into some things, and see what's going on for you!! *CamiCutsforth"
"@TMobileHelp trying to redeem my #TMobileTuesdays MLB code.  Will not let me. Help | @272220 Christina, send me a DM https://t.co/zMHlDmwgGJ so I can check that out for you. #TForceGotYou *VictorianLang"
"@TMobileHelp can you let me know when I'll automatically receive my $20 bill credit for the free line I added?  I'm still not getting it. | @272221 We're here to help, Mike! Please send us a DM and we can take a look for you! *RozLancaster"
"@TMobileHelp is this what I can expect for speeds? Not exactly what I call high speed. https://t.co/gfUW9p5kWa | @272222 My #MagentaPower is tackling data speeds, send me over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
"Hi @115911 @TMobileHelp @115913 , sent my defective iPhone 8 last week and has been received by TMo. Still no confirmation/anything :( | @176105 @115913 Let's check out where your phone is. I see your DM and I'll meet you there to get to work. *AlexGill"
@115911 Thanks for all of the \upgrades to the plans for the customers.  Any chance we could get a small bump in the wifi internet amount? | @272230 We'd love to look into this with you! :D Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@115913 @139105 @115911 @TMobileHelp If after +14y and 7 lines I'm required an extra line for pixel2 I'm leaving to @115725 | @272232 @115913 You're still able to get the Pixel 2 from Google at full price, however, all requirements must be met for the promo. *TaylorBest"
@115714 had me over pay for a bill and the worse part is I’m not even satisfied with my the carrier. I don’t think I’d recommend anybody | @167651 I do understand your concerns. Can you please send me a DM so I may be able to address both your issues. -NW
Our #CulverCity @115714 store is super happy today!! https://t.co/bIEKv8j69w | @166619 Great pics! -KA
"Get your shit together @115714 | @272255 What makes you feel this way towards us? Please send us a Direct Message, so that we can further assist you. -TT"
"@115714 is a fraudulent company who throws out words like ""upgrade eligibility"" just to charge you full price!! I hate them!! | @163239 What makes you feel this way? Are having problems with an upgrade at this moment? Send us a DM, so that we can further assist. - GV https://t.co/rMApsV8PQY"
"@115714 aye famo, I know one thing tho my data better speed up or I ain’t paying my bill this month😒 I ain’t paying 100/mo for metro service | @272256 Hi. Allow us to further look into your issue. Please send us a Direct Message, so that we can further assist you. -CS"
@115714 i was treated very badliy at you 3000 S hulen st store here in fort worth tx thats not the way you treat you disablied customers | @272257 We're very sorry that happened. Give us the opportunity to assist you. Please DM us so that we can help you. - AS.
"Hey @115714 meet @115911 they may be able to teach you a thing or two. And @115725 will back them up. | @163239 We sent you a Direct Message, please check your inbox. - GV"
"Since day one I’ve been infuriated with my service from @115714! Dropped calls, no signal, had to have WiFi to make a phone call. UGH! | @272261 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
"20+ yr @115714 customer, and MONTHS of dealing with data like this and tech support that doesn't call back.  I'm done with you, Sprint. https://t.co/33Bny0alNk | @272262 Hello! We appreciated your loyalty & don't want to c u leave! Let us help. Pls DM us to provide u assistance regarding slow data speeds. -VS"
"@115714 how is it that .45 MB Download and .25 MB is my normal data speeds. And thats considered Premium data I pay 10$ Extra for. | @272263 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
.@115714 all day. Everyday. https://t.co/POxhSllBTd | @272264 This looks very irritating & frustrating. Send us a DM so we can further assist. - SP
A big thank you to @115714 for providing devices and Internet connection 4 students!! Thanks also to @82551 @82552 @163243 https://t.co/B3Q6jMuJeu | @272273 We're proud to be a company that supports equal access to the internet for all! #1MillionProject. - SP
@115714  making customers pay for service they didn’t have for almost 2 weeks from #HurricaneIrma rolling through SWFL.  Bye sprint. | @272274 Hey there! We definitively would hate to lose a valued customer as yourself. Please send us a DM for further assistance. - LM
"@116447 is Sprint prepared for services equipped with eSIM's? | @272281 We don't have word on this just yet, but check https://t.co/jynCKmEl7R for updates.  -Team @116447"
The @McDonalds ice cream machine is more reliable than @115714 service. https://t.co/BmKKZw4fxe | @272284 Hello! We want to help. Follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F.
"@TMobileHelp cancelled our account due to poor signal within 14 days. Auto-Pay gets taken out weeks later. Weeks later still no refund. WTF? | @159940 Oh goodness, that's not right! Please send us a DM and we can definitely get you taken care of tonight! *SyndiCampbell *SyndiCampbell"
"This is my favorite number to call on @115714 https://t.co/7MI2oK7m2G | @198601 Part 2/2:  You can click on the following link to find the nearest store to you along with their contact number and opening hours, https://t.co/X1DpDgk1EU. -MM"
"This is my favorite number to call on @115714 https://t.co/7MI2oK7m2G | @198601 Part 1/2: After checking the towers in your area, everything seems to be alright. Have you taken the device to one of our repair stores? If not, we advise that you do, to have the technicians do a device diagnosis on it. -MM"
@115714 y’all LTE is fucking ass.. it’s time to switch to @115725 be here all damn day just trying to load a damn page or a app | @272464 Thank you for reaching out to us. This is actually something we can fix. What type of phone do you have? Does that happened only at Elk Grove? Would you please click on the link so we can tackle this issue together? Thank you. Ange L
@115714 I’m getting super frustrated with your service or lack there of. I can’t access websites at my local hair salon & nail shop. Get this fixed or I’m going to @115725 real quick 😡 | @272465 This is not the kind of feedback we want to receive from our loyal customers. Please send us a DM to provide further assistance. -R.S. https://t.co/rMApsV8PQY
"soo.. my mom calls the DM Morgan Dungan and she didn’t answer , my mother is VERY UNSATISFIED😊& she has reported it (pratville ,AL) @115714 | @272466 This is truly concerning for us. Please, send us a DM to help you out and provide further assistance. -R.S."
"@115714 
Absolutely the worst customer service.
Ill be canceling based on what I just went through the last few days. Totally horrible | @272467 Oh no! Hey Tom, you've been a fantastic customer. We are thankful for you. We do not want to lose you. Please let us know what's going on so we can find a resolution. Please send us a DM. Thank you. Ange L"
#Sprint Doesn't Care & Broken. Called 4x Spent 1.2 hrs Phone tree broken. Agents don't care & service is horrendous. Mistake changing providers! Absolutely horrible. Posting this every hour (Hour 3). Going to post a video of experience @sprintcare @116447 #NetNeutraility | @272468 We are sorry for any confusion If you need any further assistance please send us a DM and Team @29489 will reach out.
@115714 Cust Serv rep’s unable to go communicate correct. Lie about acct status. Refuse to call customer.sprint Corp doesn’t seem to care. I guess it’s time to post everywhere and talk to lawyers | @272470 Hello there! How can we assist you? Please send us a Direct Message with details of your issue. -DM
"Aye @115911 drop my service one more time y’all gotta pay my next bill idc | @272472 Let us take a look at what's going on with the service. DM us, we're here to help. *JoanO"
@TMobileHelp since I have an iPhone with Apple care through T-Mobile the phone has issues so do I get a replacement from you or them | @272474 Hi! The #Uncarrier wants to make things as easy as possible. Let's meet in DM and we'll talk details: https://t.co/cDHmSFlO12 *NathanLovato
@TMobileHelp @115911 are you the most reliable network in NYC? I’m not even can open a video at the Cross Bronx Expressway 😮🙃 https://t.co/CMIl5f7vAg | @270412 Thanks for that screenshot! meet me back in DMs when you're ready so I can continue to assist! *RachelMartin
@TMobileHelp I think you have a network tower that's got issues where I'm at. My data works very poorly at this location and has for weeks. | @272477 Thanks for reaching out to us here! Please DM so I can take a closer look with you. https://t.co/I6eWC2B8S0 *JohnWard
@TMobileHelp I need some assistance | @272618 Assistance? We have more than just some of that for you. Send us a DM: https://t.co/dPHUAru2pc *MikeVance
"@TMobileHelp Hello, could you help me?, I`m trying to refill my account (Im suppose to have money in my account)but I can have access to that refill that I made last month. | @272621 Help is here!! Just shoot me with a DM and you can fill me in on what's going on! :) https://t.co/HTgeLMEYEm *DonHebron"
"@sprintcare new iPhone 8 came today yay! iCloud backed up, how can I ACTUALLY activate it? I don’t wanna have to go to store. | @272659 Hey! Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. - JM"
@sprintcare @115714 - Supposed to have gotten a $100 gift card for leasing a new phone. 60+ days later and no card. #showmethemoney | @272660 Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -AL
"Apparently it's @115714's best practice to ignore phone calls AND emails 😡 #goingon3weeks #wastedtime | @272661 Hi there! Is there anything I can do for you today, big or small? -JA"
Today I got a customer to switch companies from at&t to sprint and she’s been with at&t for 11 years.... Let’s treat her right @115714 | @272684 Here's the link https://t.co/OHMsUGE8Jm - AD
"Today I got a customer to switch companies from at&t to sprint and she’s been with at&t for 11 years.... Let’s treat her right @115714 | @272684 Thank you for being a Sprint advocate. Create a referral account on https://t.co/isYAs1fLOG by providing your name, a valid email address, your Sprint active wireless phone number, creating a password and agreeing to the Program's Terms and Conditions. - AD"
"Trying to upgrade my phone online and it says make a payment, but my bill is paid up until January, wtf.☹️ @115714 | @209561 Hello there! We saw your post and would like to take a deeper look into your situation and see how we can help. Please DM us for further assistance. -AC"
@115714 this is totally unacceptable. You guys are screwing up our bills every month by levying unprecedented charges! | @272686 Allow us to take a better look into this! Please send us a DM to further assist. - DB https://t.co/rMApsV8PQY
@115913 can I just get one person to fix my bill and refund...tired of dealing with four different people when they change randomly... | @272779 @115913 Hi Lois. We've got your DMs and we'll be replying shortly. Thank you for your time! *AlissaFast
"@116447 requesting arbitration about my account.  @115714 is the only service that you can't use the web and talk, #oldschoolservice | @163194 Team @116447 has chat available or you can DM your number for a call back on Thursday."
@115714 It's a shame that your employees cheat you to generate sales! time to change phone company | @272928 This type of feedback is concerning to read. We would like to take a closer look into this situation for you. DM us to better assist. - JF
@115714 Why is it you require an old address on my upgrade contract rather the address I live? | @272933 Good morning.  It sounds like your address needs to be updated in our files.  Please log in to https://t.co/y5KU4cSsLx to update. -Felicia R
When I just got off the phone with T-mobile & they said they unlocked my account but they didn’t🤦🏻‍♀️🙄 @TMobileHelp | @272948 Let's get you set for success! DM us and we'll be happy to help! https://t.co/lOqKyE0PXQ *ReillyLeritz
"@115714 your fucking service sucks I have no service anywhere yet you charging me $400 for “unlimited” for 5 lines | @272956 Hi! This has called our attention and it concerns us. Please, DM us in order to further assist you with the matter. -AM https://t.co/rMApsV8PQY"
"@sprintcare I just can’t with #sprint right now.  Omg the coverage gets worse and worse.  This has been going on for #waytoolong | @184089 Oh no! This is not the way we want you feel. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"@115911 coverage is so bad at my new house I am considering switching to @115725  after over 10 yr as a customer @115913 | @117831 @115913 I only want the best possible coverage for you, Steve. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@116447 I just wanted to personally write you to tell you how bad your @115714 customer support team is doing. The one that stands out the most is when a Sprint representative transferred me to ""Asurion"" and then tried to steal my SSN!! ABSOLUTELY UNACCEPTABLE!!!!!!!!!!!!! | @272997 We are very sorry to hear this. Team @116447 is here to help. Please let us know via DM if you need  further assistance."
"@115913 I beat cancer haven’t worked in a year finally got a job &want to make payments so I can stay with T-Mobile but am told I have no options. Can’t afford full balance outright been with you since ‘09 I really want to catch up not switch | @273225 @115913 Thanks for reaching out to us today about your billing. I'd love to go over all of the options we have available to keep your services active. It's important to stay in touch with your friends and family. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 @TMobileHelp how true is this freeniphone 8 on y’all text I got 👀 | @273229 The truest of the true! https://t.co/JH7tyQgayX *TiannahReagor
@TMobileHelp @115911 can I have 2 cell spot devices on my account? Need one for home and work.. | @273230 Hey there! Most definitely!  Send me a DM so we can get this taken care of in a #MagentaFlash https://t.co/8bTARZljkY *GabiMcGinty
@TMobileHelp I need help with answering a question on billing. I paid off most of my phones early but auto pay still deducted money for the installments.  What happens to that money? | @273231 I'd love to answer all questions! Meet me in DM :) https://t.co/BXDdporH4e *JenniferRivera
"I hate @115911 @115913 I just had TWO dropped calls. I thought dropped calls was a thing of the past (like roaming charges). I didn't have a dropped call with #ATT for 10 years. Having T-Mobile is embarrassing. | @273232 @115913 Hi Carlo, I want you to have the best available service out there and would love to work with you toward a solution. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
Too bad @TMobileHelp . My LG G6 died when apply a carrier update and I was still charged a warranty processing fee ? It's TMobile that pushed the update in the first place | @273233 Oh no!  Can you shoot us a DM? - https://t.co/Llbz2sQI37 *JohnKuhn
@115913 I want the promo buy one get one free on iphone 8. but your stipulation are sucks | @273234 @115913 Hey Petra! I'd love to work with you on the BOGO! Let's check out your eligibility. Send me a DM so we can get started. https://t.co/3sF8qpf2nx Thank you! *AlissaFast
"Seriously these new updates have my phone glitch SO much, i have to restart it at least once a day 🤬, but thanks a lot though!!!!!!!!!!!!!!!! @AppleSupport @115911 | @273235 Ouch! That would be a pain and we want to get you fixed up! Dm us details so we can check it out! *ElleA"
"My favorite thing about @115714 is when you pay your bill online and they don't take it out of your account for two weeks and then your account overdrafts 😊😊😊😊😊😊😊😊🙄😒 #SarcasticTweet #SwitchingToVerizon | @273413 Not what we like to hear. Please send us a DM, so that we can further assist you. - LP"
#Sprint Does Not Care & Broken. Called 4 times. Spent 1.2 hours. Phone tree trash. Agents don't care & service is horrendous. Worst mistake changing providers! Absolutely horrible. Posting this every hour until fixed. Going to post a video of experience @sprintcare @116447 https://t.co/pznenDz3Mq | @272468 This concerns us. Customer service is one of our main priorities. Please allow Team @116447 to turn this around. Pls DM us. https://t.co/k29ubZpc2f
"Bro sprint trash, they workers is even more trash 😂😭 https://t.co/oIZNV5UtLM | @273416 Oh no! How can we help you? -JM"
"@sprintcare @116447 It’s been a nightmare trying to get a resolution to an issue with @115714 I’ve talked with 6+ reps, 4 managers and still no help. One of the worst experiences I’ve ever had with a carrier or any company. Can someone help me out? | @273417 This concerns us. Customer service is one of our main priorities. Please allow Team @116447 to turn this around. Pls Dm us your concerns. https://t.co/dFUFyyt5hf"
"Why tf is @115714  service so horrible, I can barely even watch a 1 min ig video without it freezing every other second | @273419 We'd like to look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Took my phone to @115714 to get my battery replaced...and now I can’t take photos or use @917 😭😭  #sprintproblems https://t.co/zv5FqsFRSY | @273420 Have you tried restarting your device? -MG
"@sprintcare question...with the Hulu for existing customers whose accounts qualify, is this service an additional fee or it's included in the plan? Thanks | @273421 Great question! This service is included in your Unlimited Plan. Visit https://t.co/9iQNtDIXhz for more details. -AF"
"@115911 my unlocked BlackBerry KeyOne was not been able to get a signal for a few days because there was no service. Now back where I was getting a signal it will not recognize the sim 
I put the sum in my lg v20 and it's working great. 

Help | @273750 Hmmm, let's take a look at what's going on there, Curtis. DM us, we want you to always be connected. *JoanO"
@115911 @144529 I pressed the claim button!!!!!!!! I wanted to see coco 😭 https://t.co/iYNRPAcwE2 | @273751 We're on it. DM us. *GiselleM
@115911 my service has been really slow lately even after paying my bill dont make me go back to @115714!! SIKE!! foh ..3g nut huggers ...tmobile fix the dam service! | @273754 We can do that Elvin. Send us a DM and let us know where you are. *KaeW
I’ve had the #iPhoneX for an hour now and already am in love. Thanks @115911  Waited 3 days when originally set to ship 12/15-12/29 | @119569 Yaasss! I bet you can't get enough of those animojis! 💩🦄🐵 #XGonnaGiveItToYou *BrittanyJones
@115913 can I  use data and talk on the phone at the same time with a iPhone on T-Mobile network? Cause I can't with sprint  in #2017 | @273755 @115913 Hey! Great question! It's depends on the location and device used. Send me a DM and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast
"Finally switch to @115911, only to find out @115725 had 1 more trick up their sleeve with a $352.75 early fee... would’ve been nice 2 know | @273829 Cole, we have ways to cover ETF's! Send us a DM and we can chat about how to help!! *KittyG"
"Hey @115911. We broke up. I need my final bill & I can’t log onto my account so please help so we can finally settle everything & move on. | @273830 Hey Albert! Although we've parted, send us a DM and we'll get you the closure that you need. *ChanneyT"
@TMobileHelp @115913  just payed off my s8+ any reason to keep jump on demand plus on my account? | @163532 @115913 Hi! We'd love to check out your options and get you more details! DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp 1) 50 char max for passwords is lame. 2) not sure truncation is the best option. 3) caps lock detection is wrong 

CC:@123321 | @273831 Welcome to the #MagentaSide I would love to help you out! Let's talk more https://t.co/P5ACUoCEw4 *ChasityScanlanSevao"
@TMobileHelp do you guys charge for incoming international calls | @273833 Hey! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll double check and get you all the info! :) *KrystnYogi
"This whole “u can’t talk and surf at the same time” mess is what makes them 🚮🚮. That and also their AWFUL ✌🏽LTE✌🏽 🙄🙄🙄 https://t.co/cIvHm4NnTs | @273906 Hi there! We are here to help, please send us a private message and will be further assisting you. - LV."
"@sprintcare you treat your cust terrible, leave you for @115911, now you won't unlock phone. Been 72 hrs, now you say another 32hr! | @273908 Hi there! This situation really concerns us. Please send us a DM so we can further assist you. -  EH https://t.co/rMApsV8PQY"
@115714 better ship my damn phone. | @273909 Hi there! Please elaborate on the issues you're having? We'd like to assist you. -RL
"@115714 y'all a rip off, Ima switch to @115911 soon. #expectsomethingcoming | @273910 We're sorry to hear that you feel so. Can you let us know what's causing this? We'd like to help in anyway we can. - JM"
"I have no service! @TMobileHelp | @274083 Oh no! That's no good, my friend! Send me a DM & let's check this out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 your 4G service fucking sucks. It's useless | @274084 We want your rocking blazing fast speeds, shoot us a DM with the details so we can turn this around! *KittyG"
I just gotta text from 3 hours ago just now...damn you @115714 😒 | @274197 Hey! Are you having any type of inconveniences at the moment? Let us know. - DB
"Been on the ph w/ @115714 and @AsurionCares for an hour. Both playing the blame game on a $190 charge and an iPhone they can’t seem to find. I’ve been a customer since 1999. Seems like someone would try to help. Hey @ATT or @115725 want a loyal customer? #feedup | @274219 Hey Elise! Please hit me a DM, so that I can assist you. - LP"
If you with Sprint you mite want to rethink staying with them. @115714 @sprintcare | @274220 Can you let us know what makes you feel this way about Sprint? We would like to help. - AP
"Bye bye @115714 I see the difference already @115725 is  SUPERIOR in MANY ways and cost is about the same #dontfallforthebype | @274221 Hold the phone, sorry to jump in but what's causing you to feel this way? How may we turn things around? - LP"
I can’t believeSprint.  @115714  @sprintcare i have a business account with 7 Phones on my account.  I’m thinking about Witching all of them.  🔥🔥🔥🔥🔥🔥🔥 | @274220 Can you let us know what makes you feel this way about Sprint? We would like to help. - AP
@115714 so you don't reward your long term customers who would like to just buy the phone anymore? Just full price & that's it. | @274222 Hey! Glad to have you on board today. Let me know what questions you have :) Follow us in Twitter @sprintcare -MP
"I spent ALL day two weeks ago going from store to store Verizon, T-mobile, Sprint & A T & T.  Decided on Sprint. Go in today and everything different than I was told.  SO FRUSTRATED! @115714  not starting our time together off very well!   #crappyservice | @274223 Thanks for stopping by. Send us a DM telling us what's changed. - JM"
@115714 please remove me from your calling list for promotions | @274224 Please send us a DM with the phone number you wish to stop receiving these calls to further assist you. - JF
"@sprintcare in Slidell at your corporate store on Gause Blvd is the most unhelpful representative. It’s like you’re forcing me to look elsewhere for service. Each time I’m in that store I have the same guy and it’s just a negative experience. #learnmanagementskills | @274226 That's certainly not good to read. Were your concerns addressed? If not, please DM us to assist you. - GS https://t.co/rMApsV8PQY"
"@115714 your deer creek store service sucks. | @274227 Hey there! Send us a DM, let us know what's going on. -ND"
"Dear @115714 
Please stop messing up our bill for the 9th month in a row. We've only been with you guys 9 months...
Thanks | @274228 Thanks for stopping by. Please send us a DM in order to continue to assist you. - JM"
"Tell me why I’m paying you guys for unlimited fast data and my phone is still slow as fuck? @115714 you guys are fucking trash smfh | @274229 We'd like to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115911 @115913 Since Tmobile has no usable deals now, for existing subscribers, I just found this: you can switch to Sprint and they pay you a ton of money per line to do it - and they have a great price on the new iphone!  Its amazing, actually -  https://t.co/mdEzkMDAKD | @274231 @115913 Our BOGO offers are absolutely available to existing customers. Send me a DM and we can chat details https://t.co/7gT2t6PtXx. *StephanieGarza"
@115911 @TMobileHelp  thankyou si much for this feature just dial #632#  and no more scam likely call https://t.co/5KNTBss8Ol | @274232 No probs! We're always here to help! #MagentaLove *RachelMartin
@115913 @TMobileHelp hey if there is a way to contact you about customer service... my mom is at her breaking point and your people are giving her the runaround | @271333 @115913 We want you and your mom to have only the best experience with us. Please send me a DM with some details https://t.co/7gT2t6PtXx. *StephanieGarza
"Bruh..y'all both can't be running SLOW at the same time..feeling like 95 AOL dialup right now!! @115900  @115911 #ATLMetro #30078 | @156697 Hey, Ash! This isn't rush hour on 85 so slow speeds won't do! Send us a DM so we can check out what you're experiencing! *WhitneyJ"
i’m convinced no one knows how to do their fucking job at @115911 | @274233 Let us put the confidence back into your mobile moments. What's going on?! Send us a DM and we can talk more about your experience. *JeremyJ
"Hey @115911, thanks for screwing up my #iphonex order, canceling it, bumping me out of line,… https://t.co/ENUL2D3i6x | @274234 Hello Nate, we'd be happy to take a closer look at this situation. Please DM us, we'll make this right. *JoanO"
@115911 has me so messed up right now ☹️ | @274235 Aw man! What's goin' on? DM us here with some details so we can help out. *BlakeT
"@TMobileHelp would like to know if BOGO offer is available for simple choice customers? Thanks! | @274237 Hello there, my name is Fili and I will be here to help you out! Would you be kind enough to send me a message please just so we can keep your personal information private, please?:) *FiliQuiroz"
"You think after ten + years of being with @115911 and upgrading my phone after three years to a @136221 pixel 2 XL I would get a SIM card. Nope not according to store in Columbia, MD | @124820 Your loyalty means a lot, Anton! Your feedback is important to us about your store experience and SIM costs. DM us & we can work with you to confirm your options. *KeithM"
"@115913 long time T-mobile customer.  I want to do the Samsung Bogo but I have too many lines.  What can I do? | @274239 @115913 An add-a-line is a requirement for this promotion, but let's make sure we've explored all options for you. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@TMobileHelp Can anyone help me connect my Apple Watch | @274240 Your #MagentaHeroes are here! I have received your DM, and will respond shortly! https://t.co/jjKemKyHlV *AlexisGovea"
"So I had a smidge of hope that the @115911 nightmare was over. After a 30hr discussion last month, we finally got a bill for the right amount after a year with them. Now? 40 freakin' dollars over what's supposed to. THIS IS A FUCKIN' JOKE. | @274310 Oh gosh! We want your experience with us to be nothing but great! DM us here and we'll look into this immediately. *ValerieP"
@TMobileHelp Any deals for existing customers on phones that does not require a new line? | @274311 BOGO's are all the rage this holiday season! :) It's the perfect time to add one! We can definitely look at some other options too though. Click this link to send me a DM https://t.co/6eZrWJ9PIa *JustinRhodes
"@139105 @TMobileHelp help my homie out! https://t.co/PdrppxsXwu | @274312 Hey there Jose! I see that we sent your friend a message, tell him to DM us for more info and we can most certainly help him out! ^^ *BrendanLee"
"@115911 very disappointed in your service. In the mall trying to use my apps and no service. All of HOU covered? Yeah right! | @274314 Chris, I hear you and I know how important it is to have coverage when you're out and about. DM us here so we can look into your connection with you. *BlakeT"
"@115911 @74316 I'm trying to use my #TMobileTuesdays movie code but it says its already been used. Help please!! https://t.co/l9GrMFPR24 | @274315 We'd love to be the Patrick to your Spongebob, Megan! Send us a DM with a screenshot so we can figure out what's going on! *TarynS"
"Wow @115911 has amazing speed in Santa Monica.  Outside not even in a building!! Only took 5 tries to post. https://t.co/7LrQWEeOYn | @206496 Slow speeds are frustrating for me too so I hear ya, Bri! DM us here so we can look into your connection and coverage with you. *BlakeT"
"@TMobileHelp why isn’t my internet working ?! | @274419 Oh no, no internet is no good!! 😣  Shoot me a DM and I'll see what's going on. 👌 https://t.co/soWScqBSGm *JohnAnderson"
I have no service! Don’t know why! Towers down in my area? @115913 @TMobileHelp | @274083 @115913 I've got your DM! I'll meet you back there. We'll get this figured out! *ZachRicketts
@TMobileHelp https://t.co/tuQlvYUceQ is locked or unlocked if I pay full payment? | @274420 Hiya and thanks for reaching out to #T-Force. Shoot me a PM and I'll see you there. #HereToHelp *KimM
"I guess I can only have three issues a day, even when traveling. Bad form, @115714 and @sprintcare. https://t.co/Y4DI0MNLaV | @274530 Hello there! Are you having services issues? If yes, please follow us at @sprintcare and send us a DM, with more details of your inconvenience, so that we can further assist you. -DG"
"@115714 is so great, I have the sprint forever plan just that be told that I can't upgrade my phone. Even tho I been on this crap for the past year or so | @274574 We can understand how that would be frustrating. Please, send us a DM to access your account and further assist you with this. -LR. https://t.co/rMApsVqrfy"
"@115911 https://t.co/hdJ04A6FTd | @274585 I count on my service to be on point at all times as well, Christine, so I want to check into this location and help with a fix. Please send over a DM. *JPL"
"@115911 how can i not have my service throttled? Is there like more data i can buy.. | @261627 Hi Kyle! We'd be happy to take a look at your options and make sure you're always in the fast lane. DM us, we're here for you. *JoanO"
"Sprint having the worst costumer service ever @115714  4 hours and 35 minutes was the end of this without solving the problem https://t.co/xEttG4q8n4 | @274587 Hey! Please send us a DM, let us assist you! -PB. https://t.co/rMApsV8PQY"
"@115913 I'm considering leaving my current carrier and switching. Give me some compelling reasons to pick @115911 ... | @274590 @115913 Hey! I'd love to see you make the switch! Check out out T-Mobile ONE plan, with Netflix included, here: https://t.co/IGcNxs52Dw It's pretty amazing! *AlissaFast"
"@TMobileHelp how can I get @274592 to work on my iPhone 8. I can't seem to be able to stream anything while on cellular data, but when I'm on WiFi it works without a problem. This is very irritating & I shouldn't have these issues. My friend on @6674&T doesn't have this problem. | @274591 Thanks for reaching out to us here here! Please DM me https://t.co/PqgHENiX1V and we'll dive in together :) *ByronEdwards"
"@115913 My life is kind of a nightmare right now and I just destroyed my phone. My dad has stage 4 pancreatic cancer and I his caregiver and we're broke. Is there anything I can do to win/earn a #galaxyS8Active? | @242294 @115913 Hey! I'm sad to hear about your phone and would love to check out all of your options for an upgrade. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I have receiving really slow speeds on my phone lately, even with full reception. https://t.co/H03ZNpVJEf | @274593 T-Force is here to help!  Shoot me a DM and I can dive in and get you back up to speed.   https://t.co/CpepB4KjFi *BrianBenderski"
"@115913 If i told you I just got very frustrated from T-Mobile customer service and it's no fault of my own. Would you be able to help? | @274594 @115913 Hi! You deserve only the best in Customer Service and we're here for you to help. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115714 getting reaaaaal tired of paying for your ""service"" every month and getting little to no reception in my apartment. | @274659 Hi there! We saw your tweet and would like to help. Please send us a DM to further assist you on this matter. -GM."
Maaaan @115911 customer support really isn’t working right now 😞 | @274691 Hey Emad! Send us a DM and we'll help you out! *TerriL
I am BEYOND done with @115714 🤦🏽‍♀️ worst customer service I’ve ever experienced.. | @274732 Hello Jay we hate to hear you having bad customer service from sprint. How can we help you today in making things right.
So sick of sprint screwing me over! @115714 | @274733 Hi there! Please allow us to assist. What issues are you experiencing? -LR
Basically paying @115714 for shitty service | @274734 This is not the kind of feedback we want to receive from our loyal customers. Please send us a DM with more details too further assistance. -R.S. https://t.co/rMApsV8PQY
I️ gotta find away to break away without having to pay 100s of dollars when that money can go to my phone 🙄 https://t.co/KVYZxptjad | @274735 Hello! Let's look into this for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@115714 @sprintcare 
I have spent over 10 hours over the last 3 months trying to resolve a bait and switch sales issue and I ask for a way to contact corporate about my horrific experience and I was told the only thing I can do is MAIL a letter. WTH??? | @274736 We are concerned about your message and we'll be happy to help you. Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. - AP"
"@115714 quick question...why does my cellular device never have any service, while i clearly see literally everyone else on theres? Thanks | @274737 We would like to look into this situation for you. Please send us a Direct Message so that we can further assist you. -JJ"
"Hey @sprintcare, I’m part of your network. Yes, you have my name and number, but there’s no reason to use it for telemarketing.... | @274738 Hey Jeff! I know how this can be for you. I'll be more than happy to help you with this. Can you please DM me? -MP"
Paid my bills two days ago and my data still hasn't reset. Fuck you @115714 | @141499 Hello! Let's look into this for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
My #opensignal TRUE Speed Test on #Sprint 4G is horrible. I need to switch to #Verizon now. | @274739 We take our Network very seriously and we had a podcast recently about all of our upcoming improvements!  Is this happening all over or in one particular location? -MB
"@115714  yaw still got me out here lookin like a peasant. My iPhone X STILL IS NOT HERE 😠😠😠 | @253878 Hi there, you can check the status of your order trough this link: https://t.co/O1mkYIdKu5 - CE"
"Wow... after almost 30mins on one call & getting hung up on & 17+ on another still no resolution from @115714 @sprintcare #wasteofLIFE | @274741 Please send us a Direct Message, so that we can further assist you. -PC"
Fuck @115714 shitty service shitty customer service shitty care plans @115725 here I come yall gotta tell sprint to Boss they life up before us customers waste our earned money ! 💯💯 | @274742 we hate to hear feel this away about sprint. Are you having trouble with services? how can we help you today in getting your issues resolved.
#Sprint Doesn't Care & Broken. Called 4x Spent 1.2 hrs Phone tree broken. Agents don't care & service is horrendous. Mistake changing providers! Absolutely horrible. Posting this every hour (HOUR 4) until real service is provided #rt  @sprintcare @116447 #ThanksgivingEve | @272468 You will be contacted shortly. Team @116447
Update: @115714 @sprintcare took out an unauthorized payment of $107 from my bank account. They did not have approval to take out the money yet they did and now they are denying the refund. That's bad enough anyway but with it being the holidays but that was our grocery money. | @274743 Hello there! Let's verify this situation for you. Please send us a Direct message to further assist you. -DM
@115714 help... can i dm you? | @274744 Hey! Hope you’re doing well today. We will be happy to help. You can send us a DM with details about your case. - AP
@115714 omm yall ass ! | @274745 Hey! Hope you’re doing well today. How can we be of assistance today? - AP
"@sprintcare one hour wait times at 72nd and Dodge store in Omaha NE, and that's even with a few people in front of me in line leaving the store after waiting too long. What's going on? | @274803 Sir, there are several ways that Sprint can assist you.  If you like, you can check out our website?  You can also utilize our chat experts.  I would ask for you to be patient, as the team within the store (I'm sure) are trying their best? -MB"
"@sprintcare one hour wait times at 72nd and Dodge store in Omaha NE, and that's even with a few people in front of me in line leaving the store after waiting too long. What's going on? | @274803 Hey Tyler, I'm not sure but I can call them now to see what's going on?  One moment please, but wait did you go in and ask? -MB"
"@sprintcare one hour wait times at 72nd and Dodge store in Omaha NE, and that's even with a few people in front of me in line leaving the store after waiting too long. What's going on? | @274803 Unfortunately they aren't answering my phone call?  I know tomorrow is Thanksgiving!  Have you been able to see anyone?  If you like I can set you an appointment to go in at your earliest convenience. -MB"
#sprint worse service in America.  Never get sprint ever ever ever | @275028 Can I please have your nearest ZIP code an cross street? I would like to help. - IR
@115714 why sign a contract with niantic then allow store managers to get pokestops removed? | @275029 Hello Hari! Thank you for contacting us. Would you mind elaborating on your concern via DM? We'd love to assist you! -AC
"If you’re watching my snaps & their out of order, it bc of @115714 trash ass service ... thanks 🤗 | @248748 That's not the Sprint experience we want you to get. Please, send us a DM and allow us to see our options from here. -LR. https://t.co/rMApsV8PQY"
"@115714 @sprintcare you wanna explain my 5 bars but 1x connection to me? It’s cool, I’ll wait. https://t.co/kdqJZ6idEd | @275030 Hello Louie! Please elaborate on your situation via DM in order to assist you. -AC"
I’m really trying not to get mad @115714 | @275031 @115714 Thank you for letting us know your situation. Did these issues start recently? Have you performed any troubleshooting steps? -AC
I’m really trying not to get mad @115714 | @275031 Hello there! Please let us know what can we do to avoid making you feel this way. DM us for further assistance! -AC
"@115714 Hopefully, will resolve my phone issue. I've been w/out  MY📱13 days and counting. 2 much time was wasted going to and from the store not to mention having to wait in the store. 3rd time a charm? #Cellphone #Problems | @275032 That's not the Sprint experience we want you to get. What's the issue with your device? Please, send us a DM and allow us to see what we can do from here. -LR. https://t.co/rMApsV8PQY"
@115714 I’m in a store now trying to upgrade a phone and they won’t let me because of my bill that isn’t even due yet please help u guys are sucking majorly I need that iPhone X | @275033 Hello Gavin! Thank you for contacting us and for your inquiry. In order to assist you please send us a DM. we look forward to helping you! -AC
"I just spent the majority of my life dealing with #sprint and their condescending incompetent fools! I miss you #verizon... please forgive me! We will be back <3 | @275034 This is not good to read. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
Hey @115714 and @ATT do y’all have any new member specials? @115911 is being whack | @275035 We'd be delighted to have you as part of our Sprint family! It's a great time to switch & save. Visit https://t.co/9ABiXqmY33 & https://t.co/dwtDgGbWzU for more details! - FL
"Hey @115714 and @ATT do y’all have any new member specials? @115911 is being whack | @275035 Being ""whack"" is not what we strive for- send us a DM and we can assist! *RozLancaster"
@115714 i hate you so much | @275157 What's going on? Did you experience issues preordering the iPhone X? -SA
Seriously no signal In the town I bought my phone in 🖕🏾🤦🏾‍♂️ @115714 | @275158 Questions? You’ve come to the right place. Please send us a DM for further assistance. -SA
Damn you @115714 🖕🏾 | @275159 Hi there. Are you seeking any assistance ? -EG
"@115714 You’re trash, been waiting in line with no success! | @275162 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"Come on @115858 get your shit together @115714 1/2 and can’t order #iPhoneX | @275163 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
Got my #iPhoneX pre-order through #sprint !! Try using chrome people don’t give up | @275164 We are happy to see you got your order through! Thank you for choosing Sprint! -SV
At 3am ET I couldn’t order the iPhone X.. at 7AM I ordered it no problem.. I think 🤔... thanks #sprint #iPhoneX #IphoneXPreOrder | @275165 That's great news! Do have a good day and thank you for choosing Sprint. -AS
Also it's still fuck @115714 | @275166 Hi there. Are you a Sprint customer needing assistance? -EG https://t.co/rMApsV8PQY
"pre-ordering with @115714 has been the worst. Took forever to get in and when finally in several error messages now acct locked can't call | @275167 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"Been in virtual line with NO estimated wait time for @115714 for my #iPhoneX for an HOUR! I’m not happy @115714 | @176390 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
@TMobileHelp I am having poor signal at home. Can I please order the new Signal Booster Duo? | @275345 Do you even have to ask? I would do anything for my #MagentaFamily DM me and I will get this all hooked up for you! https://t.co/zthtntYav7 #MagentaLove <3 *ChelseaMischek
"Yo I just paid my phone bill for it to be trippin without me using WiFi, @115911 que esta pasando eh? | @275346 No connection is no fun so I hear ya, Aylin! DM us here so we can look into this with you. We've got your back! *BlakeT"
"@TMobileHelp 
1 how long will the iPhone b1g1 rebate be available for?
2 do I have to activate them right away, they are Xmas  gifts
3 I am already a customer with 3 phones, the gifts will replace 2 of them
4 your ceo rocks! | @275348 1. A limited time only! :) 
2. They would be active when you place the order
3. Awesome!
4. I know right?? :) 

DM me and let's talk specifics! https://t.co/86MicZnF9C *WarrenCamp"
"WHY IS MY PHONE STUCK ON 1 BAR OF LTE @TMobileHelp THIS IS THE 3RD DAY THAT MY PHONE IS STUCK IN 1 BAR | @167037 Yikes! 1 Bar = No Bueno! Let's check this out and make sure you have the best possible connection! #TForceToTheRescue ! Send me a DM, and I'll work to make sure you're connected. I got your back! https://t.co/6NxKsl5RJm *JoshHenegar"
@TMobileHelp my wife received a call & texts from someone reporting her TMobile number keeps calling them.  My wife has not called them & we believe someone is spoofing my wife’s number.  Any guidance? | @275350 Oh no! That's never a fun situation to be in! Your number should be yours and yours ALONE! Let's get this checked out ASAP. Send me a DM & we'll chat more :) *AlexKimbrell https://t.co/GefRnVHVqu
@TMobileHelp - I have a No Service status.  Are you guys having outages? | @275351 I'm not seeing any problems currently! Let's get you up and running. DM me! :) https://t.co/bwHAQCkoRc *DuncanWorks
@TMobileHelp  should be @29908 | @269316 We are always here to assist! Send me a DM. :) https://t.co/Mc0PtWxV6a *JoslynLajoie
"Choose your carriers wisely, @115911 got our backs, can’t say the same for Verizon from what I’ve read who are against a free and open internet https://t.co/TBCeZpljop | @275352 I'm glad we ere able to help. Please let us know if we can be of any more assistance in the future. Your T-Force Team is always here for you. *RyanCulpepper"
"@TMobileHelp #higinioA as always, quickly tackling any customer service needs and getting things fixed. Thanks! Happy #thanksgiving to all the TMo folks | @271881 Thank you for the love! <3 Please don't hesitate to reach out to your #MagentaHeroes whenever, wherever! We are here for you 24/7! Enjoy your Thanksgiving, my friend :) *AlexisDean"
@115913 @115911 @TMobileHelp  I purchased pixel 2  with Google store financing( monthly payment) do I still qualify for #BYOPixel ?? | @275384 @115913 This promo is for you! Check out https://t.co/ZpUYFrAEQJ for more details on this offer. *RachaelTansey
"@115913 disappointed.  Called cus service got a quote on up front cost to jump to Note 8.  Rep lies to me about price, store won't honor | @275388 @115913 Let's look into your upgrade options together! Please send us a DM so we can help. *CassyFitzgerald"
@115911 I'm starting to think we should see new people .. it's not me it's you | @275479 Say whaaaaa?!? Why would you say such a thing? Let's work this out in DM! *ElleA
@115714 @116447 @28345   BOOM!!    123 down!    SPRINT! https://t.co/bJtrcNhYw7 | @210403 Beautiful speeds! Thank you for being a loyal customer!
"Me to @115714 at @29981: I need to buy 2 IPhones X, how many do you have? #Sprint employee: “I won’t tell you that cause you could rob our store!” Seriously @29982? | @275807 Hi there! Is there anything I can do for you today, big or small? -JA"
"Don't ever get #sprint cell phone service! Especially in the Indianapolis area. One dropped call after the next, terrible data coverage, customer service is terrible, and they don't care. The solution they have is let us hook up to your Wi-Fi how does that help me driving?@115714 | @275808 Hello Josh we hate to hear you having issues with your service here at sprint. If you like we do some troubleshooting. Just send me a callback number through the direct message and the type of phone you have."
@sprintcare You should be charged with pain and suffering!! Disgusting excuses!! Shame on you taking child support money from a childs act. Thus causing the disabled mother to come up with a months child support!! You took 438.56 of her 470.!!now its policy to take 3 days | @275809 Hi there! We would be more than happy to help. Please send us a DM to assist further. -JA
@115714 How can I confirm that the Samsung tablet I bought through Sprint a couple years ago is unlocked? | @275810 Hey! We'll be happy to look into it for you. Please send us a DM for further assistance. -R.S. https://t.co/rMApsV8PQY
"@115714 has failed me many times before but this failure is the worst yet. I can’t even get on the page to buy @29980 tickets on the bampproject website gmfu | @275812 H there! This is not the way we want you to feel, and we want to help. Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
I went to my local @115714 store to transfer service from @att & they backed my phone up to their pc is that customary?  I’d like to discuss | @275813 We would like to look into this for you please send us a Direct Message so that we can further assist you. -JJ
@115913 so my wifi has been gone for a week what you gon do about it | @158315 @115913 We always want to take great care of you. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice
"Do better @115911 | @275815 On it, Terick! Care to share some insight? DM us with some deets. *WhitneyJ"
"((So @115911 holiday deal is a bunch of bogo offers....but only for adding a new line. K. I already have 3. But a new phone would be nice. I ain't adding MORE services for it tho. Maybe try it without forcing ppl to add a line sometimes. Even just once in a blue moon | @275816 Some of the offers do require adding a line, but there are others that don't. Take a look at https://t.co/aIZPWLwowe or send us a DM, and we can cover some possible options. *JPL"
"@115911 your service has been absolutely terrible the past month in my area! | @275817 Let's take a closer look into your area to see what's going on, Kris. Send us a DM! We're here for you. *RickK"
@115911 promised me a credit on my bill for their error and didnt come through. thinking of putting my story mayb then ill get some fucking assistance | @275818 Hi Yesenia! Let's check this out for you and get you some answers. DM us and we'll get started. *WhitneyJ
"@TMobileHelp I need to unlock my Factory Unlocked iPhone X, which is locked by T Mobile. How to do that. The X is factory unlocked and when I use a prepaid SIM, you just locked the phone. I don't have a T Mobile account. I only do business trip in US. | @275819 Hi, Conan! Thank you for reaching out to the #MagentaElite! Meet me in the DM and we can work together to get your device unlocked! https://t.co/Mrhe7LI6A5 *MattRoyo"
"@115911 where the deals for the loyal customers? Without all the hoop jumping. ""Buy one get one"" when you add a line... Quite pointless since there 2 lines already.... | @275820 Let's take a closer look to find you the best deals! Send us a DM! :) *RickK"
"What's up @TMobileHelp 😂😂.

Location: Undisclosed due to security measures. https://t.co/Vm92v0kGB8 | @158879 What's up, Bryce! :) Shoot me the undisclosed location in a DM please. We'll check out what's going on together https://t.co/dzjAJQ2bkx *SoRaYi"
"@TMobileHelp - hey are there any issues in the network, i have been facing the same for last 2 days. This is for IL | @276087 Hey there! Lets make sure that you're getting the best service possible. DM me! https://t.co/bwHAQCkoRc *DuncanWorks"
@TMobileHelp Morning! Order 1170294357 reads it arrived but never did. Looks like 1-800 # Rep didn't include the Apt #. I've changed my mind on purchase & need to return. | @276089 I’ve got you! Replying to your DM now. *KyleSaragosa
@115911 @115913 how does the pixel 2 offer work for existing customers? | @276090 @115913 I'd love to get you all of the details! Please send a DM our way so I can help! *CassyFitzgerald
"@115911 can you PLEASE update the Digits app for the iPhone X?? So many updates have come out since it was released and it’s still not optimized. Looks awful! | @209403 Oh no. We certainly are always updating DIGITS for your convenience but, we want to get it right. We thank you for your feedback. Is it still operational for you? Send us a DM so we can assist. *KeithM"
"@TMobileHelp I heard you guess just launched the new CellSpot V2. I currently have the V1 in my house. What is the difference and am I able to upgrade to the new version? | @223830 Hey Roberto! Thank you for reaching out to T-Force today, I am here to give you the details on the amazing new Cellspot device. Can you shoot me a DM and we can go over them together?  https://t.co/BVna4Qt4At *ErinMadigan"
"@115911 I want customer service like this https://t.co/NJEPv54sUc | @276323 All you gotta do is ask, my friend and we're here for you. They don't really love you, by the way. They're just thirsty. Send us a DM and we'll chat *ErikS"
"@TMobileHelp, can I take up the BOGO offer by adding a new line to my existing @115911 One account? | @276324 Hey Dan! These BOGO deals are #Amazing! You sure can! Simply add a new line to your current T-Mobile ONE Plan, and you're all set! Send me a DM, and I'll make sure you haev all the info you need. https://t.co/6NxKsl5RJm Cheers! *JoshHenegar"
"@115911 do NOT get fooled by T-Mobile’s iPhone trade-in program.  been a loyal T-MO customer for 5 years, took my $$$, took my old iPhone, tried to upsell me w/ needless stuff.  Told me in store I would get $300 credit for my phone.  just got text saying no credit after 30 days | @276325 Hey there Dinesh! We want to make sure you receive the full benefits from our promotion. Let's take a closer look to see what happened. Send us a DM! We're here for you. *RickK"
"@115913 @115911 is it company policy to let a customer leave over $15 really $15 poor customer service | @276327 @115913 We always want to explore all options to take great care of you, David. We'd love to dive into this for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Hey, Music Freedom help page says @2925 is included, but using Sirius XM app literally ate all my husband's data last month. What gives? | @276328 Oh no!  Let's check it out! - https://t.co/Llbz2sQI37

Can you DM me? *JohnKuhn"
Remember when I posted about how great @115911 was for giving me a credit during Harvey? I take it back. I have a $600 bill this month. 😠😠😠 | @276370 Yikes! Could you send us a DM so we can take a closer look? *ElleA
@TMobileHelp @115911 @115913  Does T-Mobile network support eSIM? | @276371 @115913 Shoot a DM my way and we'll get this checked out https://t.co/Nr93OTtXRx *TaylorBest
@115714 got the worst data | @276426 Hey! This is not the kind of experience we want you to have! Please send us a DM  to provide further assistance. -R.S. https://t.co/rMApsV8PQY
"@115725 I hate having Verizon. So slow and I never have service. @115714 @ATT | @276428 We'd love to have you join our Sprint Family, please click https://t.co/DXeSKlIlYx to check out this amazing offer. - KA"
"@115714 your service sucks everywhere, get your shit together Sincerely 
Pissed off customer | @276429 Hello there! We would like to take a look into that matter. Please follow us at @sprintcare and send us a DM, with more details of your issue, so that we can further assist you. -DG"
@115714 last chance .... https://t.co/IKBo6wk5kX | @276432 We would hate to lose you. Please allow us the opportunity to better assist you. Please follow us @sprintcare and DM us to further assist you. -Y.F.
"@115714 Yo, been trying for almost 2hrs w your customer service to upgrade and ad a line. Verizon looking REAL good right about now. | @276433 We are sorry to hear that you are having issues with upgrading and adding a line. Kindly send us a direct message. -CO"
"@115714 we get Hulu for free? | @276434 That depends on the type of the account that you have, please review additional information related to this service here: https://t.co/jSlSl5eqLc . -AG"
"BEWARE! So, @115714 did call me. No way I can exchange the iPhone X for the 8. I missed the 14 day guaranteed by hours. Evidently, nothing they can do. To cancel the account, it'd cost me over $1,700! Just for missing the deadline by a mere few hours. NOW, I AM STUCK WITH SPRINT. https://t.co/GoF7btkpPO | @252104 We hate to hear this, was there something wrong with the phone?"
#SpiceGirls getting me through my day thanks @1124 and @115714 for these free 6 months 😊 #DancingAtMyDesk #80sMadeMe90sRaisedMe | @276477 That's wonderful to hear! So glad Tidal is making your day! -JJ
@115911 my daughter was not able to use her 20 credit bc the website shut down during that period https://t.co/cXNQJ4g5fj | @276561 Let's take a look at this for you. We want to enjoy your #Thankings! DM us so we can take a closer look. *WhitneyJ
"@115913 Will ""Netflix On Us"" details adjust to cover increased prices? https://t.co/xGUbuANp49 | @276564 @115913 We'll still cover your standard subscription with our sweet Netflix On Us offer! *DanKing"
"@115911 If I am getting the 2016 Pixel credit on my bill, if I upgrade to Pixel 2 will I lose that credit? | @276567 Hey, Garett. We can check this out for you! Send us a DM with more deets about your account. *NaeJ"
"Just tested @115911 in Lancaster County, PA, USA: 14.1Mbps using https://t.co/JAdVk1JdkV #opensignal #speedtest https://t.co/fBuVspL1nf | @276569 Hi Daryl! Speed is who we are so we've got to deliver the best! DM us so we can check this out for you! *WhitneyJ"
@115911 hate tffffffff outta y’all especially y’all LYING ass call center team in Colorado punk bitches | @276745 Transparent communication is always our priority. DM us and let's talk. *JamieK
"@115911 thinking about switching but get horrible service inside my home. Do you offer the LTE cell extenders for free? | @210259 You've come to the right place, Jon! We'd love to discuss your coverage solution options and make sure you're fully connected, especially for your tech, or even family needs! Send us a DM so we can discuss. *KeithM"
"Ok @115911 your customers service is very slow service & I'm not talk about the phone I'm talk about T-Mobile employees because they r working same ppl over 35minutes or more & some customers have to wait & wait also wait for the next service need to work fast.
#NotHappyCustomer | @276748 Hey Chris! I hear you and I know your time is valuable. We can take care of almost anything you need right here on Twitter! DM us here with some details so we can help out. *BlakeT"
"830AM Contact @TMobileHelp  Except f/40min when I'm incommunicado, DMs through better part of day troubleshooting

530PM ends w/suggestion I contact Google bc CS Rep's phone isn't having the same problem! 

I pay @115911 f/my phone to work - I couldn't care less about his | @141232 Patti, I just replied to you with the next steps! :) Feel free to DM me back if you have any other questions. *SamoAljasim"
"Hey @TMobileHelp, I've changed my password twice, talked with the fraud department, had five phone calls, and this keeps happening. HOW IN THE LIVING CHRIST can I get back into my account? I just want to pay my bill. For the love of god. https://t.co/gOgvSnJ4Xz | @276750 Trouble logging in!? Not on my watch! Shoot me a DM and we'll get you all taken care of! https://t.co/99Z9nj0518 *RyanMitchener"
"@115911 this is around my house and neighborhood... It sucks because it's so good everywhere else... https://t.co/AlrbxRH84x | @276751 Hey Rob, if you're concerned about your speed DM us and let's check it out for you. *JamieK"
"Hey @115911 where is the #4gLTE in Jersey City? | @171803 Having strong connection is important to me, Deano. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115911 Any plans for a Pixel 2 promotion for current customers that don't need to add a new line? | @276809 Great question. This deal requires a add a line, Joshua! *NaeJ"
@115913 I have been dealing with @TMobileHelp for almost 4 months with no resolution. Service still barely works. I need real help | @171776 @115913 I've got your back - I see you sent a DM and will meet you there. https://t.co/93XwcSKFIy *RayButler
@115911 I want to sing the praises of “Bertha” at @TMobileHelp ! She worked all day yesterday to get my voicemail fixed! Amazing service 🙂 | @276811 Thanks for the shout out Nayla! If you ever need anything we are here for you always! *KennethStone
"Hey @sprintcare, can you tell me how I buyout my lease and my phone's📱 data all of a sudden doesn't work. | @276827 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS"
"Hey @sprintcare, can you tell me how I buyout my lease and my phone's📱 data all of a sudden doesn't work. | @276827 Oh no! I'll really like to look into this for you however, before I do so I'll like you to provide me with a few information. -DS"
"@115714 need your help with my account, it’s taking forever to get a manager on the phone 🙄 | @277118 Sure we are here to help you!  Please private message me for assistance! -MB"
"@115714 poor service cant make calls don’t receive calls get voice mail hours later unreliable | @277119 Hey! We don't want our dear customer to feel that way! Please let us help you out, send us a DM so we can further assist you. -R.S. https://t.co/rMApsV8PQY"
"I want to know why NO improvements have been made in Gigabit Network Speeds as was promised & why there are MAJOR metro suburban coverage gaps, EG: ALL of Tustin & Irvine CA. https://t.co/g2B6ePE3kM | @277120 We're working to improve the network ASAP. Thank you for your patience"
"@sprintcare is something very wrong in Brooklyn.....? https://t.co/2wgthhIyu3 | @277121 Hey, We'd be happy to assist you can you please send us a DM so we can further assist you? -AL"
"@115911 y'all having a Black Friday sale? I need a new phone | @277123 We have all the best deals here: https://t.co/p6mO5INt1p
Let's find one that match your device needs! Send us a DM~ We got you. *RickK"
"Wow @115911 just blocked me and not trying to help. What a horrible company | @128517 We are here to help. Shoot us a DM, so we can get you squared away. *JPL"
"How about a new tower over here @115911 @115913 
This is a joke! #tmobilesucks @118156 @30158 @128836  @115725 https://t.co/uBujpPFBGl | @277125 @115913 Let's dive in and check on that area for you, Tyler. We're always a DM away for you. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 yeah #WeWontStopLying you guys are the worst every month the same BS | @128517 Hey there Rickey! Let's take a closer look to see what happened, and see what we can do for you. Send us a DM! We got you. *RickK"
I guess @117735 don’t care. @115911 let’s build. https://t.co/tiwo6eBEZy | @220218 We got all the deals to save you $$$! Let's get you the best #Unlimited plan so you can spend more on Black Friday! Send us a DM! :) *RickK
"@115911 Why dis my data start getting really slow every evening? | @277126 Let's take a closer look to see what's happening in your area, Jason. Send us a DM! We're here for you. *RickK"
"Gotta love @115714 @sprintcare service . #timeforchange #thisisy2k https://t.co/w7hIYeLyNO | @277317 If you'd like, you can give me your ZIP code and your nearest cross street and I can take a look into this issue for you. -HM"
"ok @115714 why the service so trash 🤦🏾‍♀️ | @277707 Hello there! We would like to take a look into that matter. Please follow us at @sprintcare and send us a DM, with more details of the issue you are experiencing, so we can further assist you. -DG"
@116447 please call me ASAP need Help please thanx | @155354 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily.
".@sprintcare Is there a problem with network in Indianapolis? Been having trouble sending and receiving texts on S7 for past 2 days. | @277710 Hello there! Please follow us at @sprintcare and send us a DM, with more details of the issue you are experiencing at the moment, so we can further assist you. -DG"
"@115913 having some issues tonight and your customer service is not helping. I really expect better from tmoble | @277711 @115913 I absolutely want to turn this around, Daniel and make sure we're taking great care of you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Really @115911? It costs you more than this to send me this letter.  @TMobileHelp #tmobilefail #CustomerService https://t.co/FIOjBwlXiM | @277712 Oh wow, that seems silly! but for legal reasons no matter than balance we have to have some documentation on it. Shoot us a DM and we can look into this further! *BruceBerg"
"Hey @115911 what gives? I spent countless hours with phone reps and a year later you still won't honor my black Friday deal. 😢 | @277713 Hey Danny, send us a DM and we'll get this resolved once and for all :) *ChanneyT"
"@TMobileHelp I need a signal booster, I think | @253547 Hey there Steve! DM me, happy to help you upgrade your coverage! (: *BronsonBarretto"
Hi @TMobileHelp - out w family in western MA... no service out here!!! 😢😢😢 I’m even on the top of a hill!!! | @277714 Service issues!? You're in the right place! Shoot us a DM and I'll help you get this fixed! https://t.co/99Z9nj0518 *RyanMitchener
@115913 real question I'm in Canada and why did t-mobile stop my free unlimited data (its slow after 50 I think gigabytes used) | @277715 @115913 Let's make sure you're getting the best service possible while you're there. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
The way it should be.... https://t.co/SdxoAgf01a | @277716 Our amazing retail team can now spend the holiday with their family! Talk about a great place to work! :) Love this place! *TreBrewbaker
"@115913 What a horrible T-Mobile experience with your customer service rep(s) today. All I wanted to do was buy the new iPhone X. I will never call customer service again. With a credit score of 859, I was told I need to put a deposit of $500 RIDICULOUS! Switching to Verizon | @277717 @115913 I absolutely want you to have the best possible experience with us. Please send a DM our way and we'll dive into this for you. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp hi! Is there a way you can see if my bill was processed or rerun my autopay? I'm currently in Japan and my card was flagged. I resolved the issue but need to have my bill paid. | @277718 Hey Betzy! I can definitely look into this for you. Meet me in the DM https://t.co/FMiO4w03fI :) *BiancaWillis
"why do i have to update my phone to get my internet THAT I PAY FOR working again. @TMobileHelp | @277719 Updates are designed to improve the functionality of the phone, or fix problems that might be occurring. I would love to look into this for you! Please click on my picture to send me a DM! https://t.co/1zjPjvErgA *MaddieAbbot"
"@115911 can I jump into a Motorola z2 force edition with jump on demand? | @277721 Send us a DM and we can take a look at your upgrade options, Reuben! :) *ChanneyT"
"Thanks to @144529, all day I was unable to score tickets to watch Justice League with my friends tonight using the @115911 Tuesday’s deal... https://t.co/2IzQ97g0hV | @277722 Oh no, Victor! Let's see if we can get this code working for you, can you send us a DM so we can assist. *ChanneyT"
"@115913 Paid off an iPhone on the 15th!!  Battery died on the 19th, nothing we can do, you own the phone says the rep in @115911 store.... Come on man! | @277723 @115913 Let's dive in and explore all our options here, Kevin. Please DM us and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 honestly is the worst... Nobody speaks English at the customer service, and when they DM you a different person replies every time asking the same damn question!!! Like do they NOT READ what the last person said in the DM??? | @210063 I know it's no fun to keep repeating yourself over and over. Meet me in DM and we can talk about what's going on! *AmarizLugo"
@TMobileHelp answer my dms please | @277724 Done & done! A reply has been sent your way :) *TanyaFalandysz
@115911 still has not try to fix the issue wow @115714 here I come thanks for nothing #TMobileDoesNotCare | @128517 I'm in your DM! Come talk! *AmarizLugo
"@115913 I got my iPad for my moms birthday and it was shipped with a generic Apple sim. I’m beyond upset.as much of a headache as it was to get ordered.....T-Mobile has ruined my mother’s birthday | @278005 @115913 Let's get to the bottom of this and get this all sorted out for you, Amber. Please send a DM our way and we'll be sure to take great care of you. https://t.co/lH0SH5fy2m *MikeRice"
My family group chat isn’t working!!!@115913 @115911 @TMobileHelp #ThanksgivingFails https://t.co/LsPELxNM1k | @278006 Let's make sure that you're up and running and able to communicate with your family! Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp hi, my mom going on a cruise Friday and she wanted to be able to get service while out in sea, can you guys help us? | @127075 Hey, Kristin! What a great time of the year for a nice, relaxing cruise! Shoot me a DM & I'll let you know all of your mom's options for stay connected to her amazing daughter while she's on her trip :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 I am trying to unlock my Galaxy S8 bought from Samsung. My device is locked on your network. When I call to unlock, you guys say the IMEI is not on your database cause I bought it from Samsung. But if the device is locked on your network, don't you guy need to have code? | @278007 We want to help do anything we can to assist with your unlock request. We may not have that IMEI available in the database, but are glad to take another look for you. Send us a DM. *JPL"
"Wow, @115911 claims I owe them money after ending my prepaid account, but they won't let me login because my number is no longer on their system. That is pathetic and annoying. | @278008 We definitely want you to easily access your details and figure out what's going on. Send us a DM so we can assist. *KeithM"
"@115913 @115911 the revvl plus has no photo gallery or file manager... We need an Ota update | @278010 @115913 Let's dive in and make sure that your device is performing the way it should, Tre. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 please help!!!  Just lost all my text messages on my iPhone 7. Can this be fixed??  Thanks.  I have restarted phone several times.  Been acting up since yesterday | @278099 Hello Gerry! We would like to confirm, did you perform a factory reset? -  EH"
"hey @115714 why do you guys only want to get new customers and say screw you to current customers? Trying to stay a sprint customer is hard when noone wants to help. #soontobeverizoncustomer | @278100 Hi there, this comment concerns us. Please send us a DM so we can discuss what makes you feel this way. -RA"
@sprintcare Can you explain to me why I got 2 different answers from your representatives online and on the phone? And furthermore could you explain to me why the information they gave me wasn’t correct? | @278101 Hello there! We'd like to verify this situation. Please send us a Direct Message to further assist you. -DM
I’m trying to watch this game but of course you can’t depend on @115714 | @278103 Hi there! We want to help. Please follow us @sprintcare and send us a Direct Message with more details on the issue you are experiencing to further assist you. -Y.F.
u g h. @115911 makes it very difficult to port my number out. i have had the same phone number for over 10 yrs too. | @163614 It's sad to hear you're leaving our #MagentaFamily ☹️ Let's take a closer look to see what happened. Send us a DM. *RickK
"@TMobileHelp Is a Nexus 6 bought from you guys considered ""unlocked""? I want to trade-in at best buy but they don't list t-mo variant. | @278307 Devices purchased from T-Mobile will be locked until an unlock is requested. https://t.co/QKtXiqo9qz *BrittanyJones"
"Worst sprint experience of my life, get your shit together @115714 | @278349 We're sorry to hear that you feel so. Can you let us know what's causing you to feel tat way? We'd like to help. - JM"
"Dear @115714 @115911 giving Netflix @126302 giving @117795  what the hell yall doing besides this bad ass service | @278351 Hi! Please send us a Direct Message, so that we can further assist you. -AP"
@115714 why can’t Hulu load & I got three bars with LTE 🤔 Ya’ll really playing me month to month | @278352 We don't want you to have problems. Please send us a Private Message to further assist you. -AG https://t.co/rMApsV8PQY
"HOW TF CAN I HAVE 'FULL BARS' AND STILL NOT HAVE SHIT FOR SERVICE 😤 #Sprint | @278354 We don't want you to have problems. Please, send us a Private Message in order to take a look into this for you. -AG https://t.co/rMApsV8PQY"
@sprintcare is no one working tonight?? After being on hold for 30 minutes I finally gave up. Clearly you don’t like your customers 🙄 | @229776 We'll be more than glad to  further assist you. Please send us a Private Message in order to take care of this situation for you. -AG https://t.co/rMApsV8PQY
"When you have @115714 so your brother who has @115725 has to make you a personal hotspot so you can actually use your phone???? @278358 cc:@278357 | @278359 That's a concerning situation. Allow us to review this. Please, DM us to do. - GS https://t.co/rMApsV8PQY"
I have been with @115714  for ten years I wanted a new phone and now they charge full price for them? @115911 @115725 | @278360 This is concerning to us. We'd like to take a look into this for you. Please send us a Private Message to further assist you. You can also verify your upgrade eligibility (in order to get a new device) & additional information here: https://t.co/slJuZ5Up6d . -AG https://t.co/rMApsV8PQY
"@TMobileHelp My November bill does not have the $10 auto pay discount on it, after looking at my past bills, I also did not get this discount on my August bill | @278361 I thank you so much for your patience. I just reviewed your past 6 months bill and I am showing that you are getting your $10 discount for autopay. When you're looking at your bill on your mytmobile account. You will see auto pay and the $10 in parenthesis. *DesireeS"
"@TMobileHelp My November bill does not have the $10 auto pay discount on it, after looking at my past bills, I also did not get this discount on my August bill | @278361 That just lets' you know that you are getting your discount. It reduce your rate plan charges by $10 *DesireeS"
"@TMobileHelp My November bill does not have the $10 auto pay discount on it, after looking at my past bills, I also did not get this discount on my August bill | @278361 Sweet! Thanks for verifying. Give me one moment to review your account. *DesireeS"
"@TMobileHelp My November bill does not have the $10 auto pay discount on it, after looking at my past bills, I also did not get this discount on my August bill | @278361 can you verify your account  https://t.co/xKtJVNqc2V *DesireeS"
"@TMobileHelp My November bill does not have the $10 auto pay discount on it, after looking at my past bills, I also did not get this discount on my August bill | @278361 Awww shucks. That's not what we want to hear. Let me take a better look at your account. We always want to make sure you get all the perks we have available for you. *DesireeS"
"Listen today is not a good day. I missed on the Off-White Nikes today and I just want my damn iPhone @115911 | @278362 I've been there so I know exactly how you feel! Let's see if we can track your device, my man! DM us and we'll get started. *WhitneyJ"
@115911 yaw suck ass when I’m not home I get service but when I’m home I get no service | @278363 No service at home is no fun so I get it! DM us here so we can look into your home coverage with you. We've got your back! *BlakeT
"@115911 your service stinks and I'm taking my dollars to Verizon. Your customer service reps blow too | @278364 Moe, we always strive to provide only the best for our customers. DM us and let's talk. *JamieK"
"@115911 Is T-Mobile's internet connection down? I'm currently on a WiFi connection. I tried to get back to my 4G connection and it won't connect. | @278365 Let's take a closer look to see what's happening in your area, Danielle. Send us a DM so we can go over some troubleshooting steps! :) *RickK"
"14 years as a customer...all destroyed in one fail swoop...nice job @115911.  #customeraervicefail @115913 time to exercise my rights as a consumer. | @278366 @115913 I truly don't want to see you go, Chris. We're here for you; please send a DM our way and we'll be able to dive into this fully for you. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp I got a replacement device for my iPhone 6s+. You guys were amazing by giving me a 7+. But, I received no charger (which I understand) and no earbuds. The phones have different ports. Do replacements always come with no earbuds? | @278367 Replacements are only for the device itself. Sorry about any confusion! https://t.co/zXrDYDCnIa *Bridget Wren"
"So, tell me @115911 and @115817...why did I pay for ""overnight shipping"" Thursday to have my item ship Friday and NOT arrive today? Seriously, don't offer overnight unless you plan to deliver on the next business day | @278368 We want to make sure you get the most from what you pay for Bill. Send us a DM so we can chat! *KittyG"
@115911 who is the highest level of management that I can talk to | @216679 Hey there! Send us a DM and let us know what's going on! We'll do our best to assist :) *ChanneyT
"@115913 You've got a store in Ocala Florida that is actually making me think about switching to Verizon.  After 3 1/2 years with you, I can't believe that I am actually saying this | @278369 @115913 I truly don't want to see you go, Kevin. We're here for you and ready to dive in. We'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"Someone hacked my phone and made $800 worth of calls to Cuba- T-Mobile is making me pay for It....... @115911 | @278370 Mohammad, we absolutely want to get to the bottom of this! Send us DM so that can get assist! *KittyG"
I don't know who's responsible for my Nougat update on my #MotoXPure @115911  @172439 but I sure am happy about it! @TMobileHelp @23773 | @278371 Woohoo! I'm so happy to hear you're happy! That's such an awesome phone. Thanks for the Tweet and enjoy your week! *TylerRoquemore
"Congratulations @115913, I just experienced the worst customer non-service in memory thanks to dealing with @115911! And I was trying to OPEN an account... | @278372 @115913 I only want the best possible experiences for you, Robert, especially at the start of your relationship with us. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I seriously don’t understand why my @115911 service is so crappy in Washington, DC. 🤬🤬🤬 | @278373 Weak service is no fun so I hear ya, LeVar! Let's get to the bottom of this. DM us here so we can check it out. *BlakeT"
"Hey @115911, you probably shouldn’t send emails/texts to customers saying they qualify for an upgrade if they don’t. | @278395 Hey Steven! We'd love to look into your upgrade options with you so you can get a new device! DM us here so we can chat. *BlakeT"
@115911 y’all are getting your days mixed up. #tmobiletuesdays https://t.co/QyGASLUMgI | @278396 We need to help get your app updated! Please DM for a hand with that 😄 *JohnWard
"They ARE TRYING to fix all of your issues, don’t call it quits yet with @115911, Very good company, happy customer as always | @166323 So happy to hear you're happy and getting this resolved :) *FabbyCeja"
"@TMobileHelp can you check for issues at 103 spit brook Rd Nashua nh 03062, no service to 1 bar, even outside, had to use wifi. | @278397 Hello from your neighbor in Maine! Shoot me a DM here https://t.co/xTjNVF3Ex4  let's check it out! *KirstenHartford"
"@115911 really good at hanging up on people bro 🙄 | @278398 Oh, no!  That's not the experience we want you to have. Send us a DM and we can help you out. https://t.co/WZM6cbcgHU *JonPorter"
@115911 how come my prize is already showing in my stuff before I play. It’s not random. I knew I won before I played. Doesn’t make sense. | @278399 Great question. I want you to #GetThanked! Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
@TMobileHelp @115913 I'm still having issues with my account with no quick resolution. | @278415 @115913 We've got your back and are here to help. We'll be meeting you back in DM ASAP. *DanKing
@TMobileHelp any promos for the iPhone X for a good business customer w/ multiple lines ? | @278417 Hey there send me a DM so I can go over some options for you. *TremiekaS
Again @115913 your company is just completely incompetent. You should be ashamed but I doubt your capable of that. | @278418 @115913 We truly care and want to turn your opinion around. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp As a single woman I should be able to get Netflix's, but you are requiring me to get another monlthy line?  Disparity of treatment. I don't require multiple lines so I'm being excluded. #singleandleftout | @278461 You maybe single but I still care, let's chat!! https://t.co/KQh917xfZf *SurDuaneMcGurn"
"cant wait to switch away from @115911 | @278462 Oh, no! Don't leave the family. Come on over to DM and let us take a closer look at turning around your experience. *JeremyJ"
So I left @115714 to deal with the same issues at @115911. LOL GREAT | @278463 We want your move to the magenta side to be the best part of your mobile moments. What's getting in the way of you feeling the magenta love?! Send us a DM and we can take a closer look for you. *JeremyJ
"@115911 need help leaving @115725!! They treat their customers like shit! They are so rude and sarcastic to their customers!! | @278464 Wow, these are some harsh words. I believe we can talk about it. Send me a DM and lets chat. I got you. https://t.co/cYAShZx2fF *PoxMaphixat"
"I can’t wait to throw away this terrible @115911 service and phone all they do is lie and lie about everything I’m going to @115725 really soon and taking my whole family with me | @278465 Definitely get how important accurate info is and want to make sure we get any questions you have answered and help in anyway we can. Send over a DM, so we can talk further. *JPL"
"@115911 needs to get me one of these ASAP cause the one I got here at the house is as good as swim trunks in the snow. https://t.co/rhPe5LZK4r | @174120 Let's get those connections moving in the right direction, LeBarron. Send us a DM and we can take a closer look at options for you. *JeremyJ"
"Just two more days before I drop that garbage service from @115911 !  Got better service from Telcel in Mexico than I do in California | @278466 We want to come up with a solution so we can keep this relationship going. Send us a DM with some more details, so we can assist. *JPL"
@TMobileHelp what's up with smartphone equality made my 12 payments on time but your system doesn't show I'm eligible | @278467 OH wowzer!! Super strange things that you're seeing. Not to worry! T-Force is on the case. DM me up and lets chat. https://t.co/cYAShZx2fF *PoxMaphixat
"@115911 you guys rocked during the world series, but my girlfriend hasn't had service for over a week in the LA area not cool guys not cool | @278468 Definitely not cool. We'd like to check into the area and get her back on the network. Shoot us a DM, so we can jump right into this for you. *JPL"
"Just spent 4 hours trying to restore my phone with @115911 bc “it’d be faster than doing it myself” but was told to do it at home once it had taken too long so that they could help other customers who got there after I did. Worst customer service I have ever experienced. | @278469 Certainly don't blame you for feeling this way, Max. We'd like to listen to what happened and get your feedback. Shoot us a DM. *JPL"
@115911 hit me | @278495 Hi Derrick. I want you treated fairly in our stores! DM me with more information about this! We have your back! *ChaseTC
Ever want to be stranded without a signal? You can always count on @115714 | @278797 Hi there! This is not the way we want you to feel. We strive to provide the best customer experience and want to resolve the issue you are experiencing as soon as possible. Please follow us @sprintcare and send us a DM with details on how we may assist you today. -Y.F.
"Hey @115714 , when are you planning to release the @134202  PH-1 NMJ20D update? I'm still on NMI81C... | @278798 We currently don't have an estimated time of release of updates for the Essential Phone. Refer to the following link: https://t.co/DFew7UlnrP to keep yourself updated on Sprint updates and releases. -Y.F."
"Y’all really tripping @115714 | @278799 Hey! What makes you feel this way? Please, send us a DM with more details on what's happening - CE https://t.co/rMApsV8PQY"
"My Iphone 7 is the BIGGEST PILE OF SHIT i’ve ever held in my hand. Constantly crashes. Always freezes. Slower than molasses and @115911 service blows harder than the wind in Highland Kansas.  @115858 is a damn joke | @278800 Hey Jeremy, send us a DM and we can ensure your device is working properly. *ChanneyT"
"@115913 come on man. Downtown Amarillo, TX with full bars. Geez this sucks. May need to go with @115725 https://t.co/CVJeuGHdDD | @278801 @115913 I want the best speeds for you, Mike. We're on this for you and we'll make sure you're getting the best. https://t.co/lH0SH5fy2m *MikeRice"
"Dear @115911,

Whyyyyyyyy tf do my text msgs in my gc's keep deleting? Why? I left Sprint's headass because they play too much. Now y'all wanna play games too? 

I. Do. Not. Have. Time. 

Fix it!!!!!!!!!!!!!!!!! | @278802 Thanks for letting us know what you're experiencing! Send us a DM and we can properly assist you :) *ChanneyT"
"@115911 great BOGO iPhone promo. Too bad we switched to u a few days early and u won’t honor. Guess it’s back to @115725? | @278803 Whoa! We are constantly bringing great deals to our family, Andrea. Today we have this deal but there maybe another right around the corner. Stay part of the family. Send us a DM and we can talk more. *JeremyJ"
@115913 my girlfriend needs the t-mobile Tuesday app. Where can she find it? | @278804 @115913 Check out this link for easy easy links for either the Google Play or Apple App store. https://t.co/9kv7eznV7E *MikeRice
"@115911 what a pathetic service :( waitin for my new phone since weeks. No one knows whr my order went🧐and reluctant to place new one. Is this wht to expect for being a customer for last 6 yrs? Thanksgiving time, other providers calling 🤔 | @278805 Hey Shrinidhi, send us a DM so we can get to the bottom of this and locate it if possible. Let's try to locate your phone. *ChanneyT"
@TMobileHelp @115911 can you guys help me with a problem with my latest bill? | @275027 You got it! Just send me a DM right here and I can help you out :) https://t.co/W3cyuk6dh9 *DebiChavarria
"@115913 I would appreciate it if you can make this right cause I fell like I'm getting robbed and I've been with T-Mobile for about 7 years | @278806 @115913 Let's dive in and explore all our options here, Rogelio. We want to make sure you have a working device you love. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp literally four calls, about four hours, four promises it was taken care of and I just saw next month’s incorrect bill. Come onnnnnnnnn 🙄🙄🙄 I will never trade in a phone via mail again. | @278807 Hey Alex! Hit us up with a DM! Lets see whats going on! *LisaMarieArnold"
"@115913 Hope you have a Happy Thanksgiving, John. I do have a question re: transfer of pics from 1 cell to next. Had a rep do that but 4 some reason 5 mos were lost. Yet he copied & saved.. what to do? TY | @278808 @115913 Let's dive in and check out all our options for you, Marilyn. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 employees need to get it together especially being a manager and trying to argue with a customer ! #lincolnheightstmobile | @278809 We want to roll out the magenta carpet for you at all times, Celina. Come on over to DM and let's talk more about your recent experience. *JeremyJ"
"@115714 BULLSHIT | @278918 Wow, what's going on? We want to help you. - KG"
"Hey @115911 customer for 10+ years, Nexus replaced with a SamsungOn5. Lied to over phone, accused of fraud in store, sent wrong phone again | @278952 We're happy to address your concerns. please DM us. We'll need to gather additional details to better assist you. *GiselleM"
"@TMobileHelp sent you guys a DM for help | @278979 Just got your DM, Carlos! Responding as we speak and ready to help! Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp are your stores open tomorrow | @246337 Hi there and thank you for reaching out to T-Force.  I know the stores in my city are closed November 23rd, but I would love to double check your area to see if it might be different.  I'll meet ya back in DM. *JonSimmons"
"@115911 you suck. I've had u for 4 years and there's never signal and Ur data sucks. Literally the biggest waste of money 🙄 | @279027 Hey Amber, it's crucial you get what you pay for. Send us a DM so we can assist you. *ChanneyT"
"@tmobilehelp your coverage map is incredibly misleading for Ardmore, OK. Even though the map and my phone show LTE the connection rarely works and, when it does, it's 2mbps down and .04mbps up. iPhone and S7 Edge. This is making visiting in-laws a painful experience. | @279028 I thought visiting in-laws started off as a painful experience :) I definitely want to make this better for you asap! Got a few tricks up my sleeve. Send me a DM from here > https://t.co/W3cyuk6dh9 *DebiChavarria"
@115911 @TMobileHelp Is 4G LTE not available anymore for apple watch? Only 3G? | @279030 Great question! I would love to look into this with you! Could you send us a DM? *TylerBrown
"@TMobileHelp I purchased a t mobile Samsung Note 8 from someone on EBay. It's working great but I'd like to unlock it to use on other networks too. How can this be done? | @279031 Howdy, Daniel! I loved my Note 8 - it's a fantastic device! Catch me over in DM. Lets chat my friend. https://t.co/F1LcvbHvWu *DevynGalligher"
"@117144 has pizza insurance and @115714  won't replace my new phone that doesn't work | @279060 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115714 @ATT got any good offers? Looking to switch carriers soon. At my wits end with @115911 | @279062 Hello there! Thank you for reaching out to us. We would be glad to have you  as part of the Sprint family. Please, visit this link: https://t.co/8aiOS8yJ5N to see our offers and benefit of switching to Sprint. - EM"
"@sprintcare why can’t I just return a phone to a store if I ordered my new one online? Isn’t that more secure for you? | @279063 Hi! We would be more than happy to assist you with this. In order for us to do it, please follow us and send us a Direct Message. -AM."
"So over @115714 right now! Think it's time for a new carrier. So much for being a ""valued customer"" | @279064 Hey there! We wouldn’t like to see you leave. Please allow us the opportunity of reviewing the options available. Give us a DM! - FL https://t.co/rMApsV8PQY"
Hate fucking sprint @115714 with their slow ass service !! What the hell yall doing? Towers and satellite improvement ! | @279068 Hello! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"Are @115714 stores open tomorrow? | @279072 Since tomorrow is a Holiday, so it could be closed. However, you can confirm this information directly with the store, here: https://t.co/cj6DFeSaGj . -AG"
"Dear @115911 plz stop selling people broke ass iPhones | @279250 Hey there, Andrea. What's got you saying this? DM us some more info! *MelindaR"
@115911 @TMobileHelp. How much do sim cards usually cost? Just researching into adding a line to my plan. | @279251 Hey there Johnny! Great question and I'd be more than happy to help with all of that for you today! :) Shoot me a DM and we can look into it together! https://t.co/BWwhdX6pV9 *BrendanLee
"@115911 in downtown Tulsa for Thanksgiving and I have edge service. Little disappointed. | @279253 Everywhere your holidays take you we want to keep you connected, Andrew. Come on over to DM and let us take a closer look for you. *JeremyJ"
"@115911 why can't I send a picture message while on wifi calling? Using Sam Galaxy s7 | @247050 We're here to help get to the bottom of this. Please send us a DM, so we can assist. *JPL"
"Wow. I only got @122609 because @115890 officially killed @116230 mobile and I have say, Android is a complete POS after having such a wonderfully designed OS on my @198874. I'm asking @115911 to let me exchange my new @1647 for @115858 iphone and hopefully it doesn't suck | @143629 I see that we are working with you in DM. Please let us know if you have any other questions or concerns. Thanks! *HiginioAguirre"
"@115913 @TMobileHelp 

I don't even know how to use Twitter. But I'm having trouble with my 'clout' on my TMobile account. I've been loyal to TMobile for over a decade but still get treated like I'm new :( | @279254 @115913 We absolutely want to make sure we're taking great care of you. We'll respond in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 you telephone rvvl sucks ass,the update make it worse | @279255 I know the importance of getting the most from the latest updates. We want to be sure your device is at its peak performance. Let's talk more in DM. *JeremyJ"
@sprintcare I don't understand how u guyz work I would like sum help from sprint before I go hard n crazy over this matter with you sprint | @279486 Hey! If you need asssitance you can send us a DM so that we can further assist you. -JA.
"I gotta say that Julissa Badillo and Kyle over @TMobileHelp are FANTASTIC!! | @279487 Girl you are toooo sweet! My heart can't take it :D So glad we got this fixed for you, darling! https://t.co/DMr1doG7OR *JulissaBadillo"
"@115911 Is the $325 off pixel 2s deal still available? If so, what plans is it eligible on? | @279488 The pixel promotion ended on November 2nd. We can take a look at other promotions to save you $$$ though. Send us a DM! Let's take a look at your options! :) *RickK"
"@115913 I'm so disappointed with mobile right now. After 18 yrs since omni point, plan changes are worse than the Republican tax bill | @279489 @115913 Let's dive in and get this sorted out for you. We truly want to turn this all around; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
I swear @115911 has the most unused friendly app. Only one card for payment? Always remember that card? Really? | @279637 Hey Cede! We hear you and appreciate your feedback. Send us a DM here with more info and we'll check this out. *ValerieP
"@TMobileHelp Is anybody home? My messages went unanswered.. Just want to know, is there a way to know if Apple Watch is in stock at my local store? | @279640 I actually just sent my response, Jonathan! :D I got you! https://t.co/HTgeLMEYEm #AnAppleADay *DonHebron"
@TMobileHelp I sent a DM about slow data about 20 minutes ago. Really frustrated that I can’t watch anything on my phone | @279641 I'll meet you in the DMs https://t.co/sBIVWmm6X2 *EddieGough
"@115911 customer service sucks butt. Half the people working there can’t answer the simplest questions, and on top of that had me transferred to the wrong people...I’m pissed I was just on hold for 37 minutes for nothing. What a waste 🤬🤬 | @279642 That's not the type of experience we want you to have, Vivi. Send us a DM and let us know what happened. We're here for you. *RickK"
after 11 years It's Time to Say Goodbye to @139105  @115911 they used to care about their existing customers no BOGO without adding a line that's no good tomorrow we will be deciding to which carrier we are moving to | @147428 We'd love to continue the chat in DM! I know we can find a way to help you become eligible! *JessicaBrenhaug
@sprintcare I don't get it Sprint.... I'm in your DM and still no help. This is probably the worst service I have ever received | @279486 Please try again using the underlined link in the text message instead of from the ‘goo.gl’ image.  You will then be transferred to a secured web browser to continue. -FP.
I ordered my new phone like a month ago from @115714 aaaaaand I still dont have it....frauds -_- | @279692 Hey there! You can check the status of your order at: https://t.co/RDgqxv7W9w. -MD
"@sprintcare why i don’t see the live chat on my account??!! I just feel a lied. Made me pay my bill and promised to restore my services but is not up yet 😡 | @279693 Hey there! We'd definitely like to take a look into this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115911 Hey, could you please tell me which variant case this is? https://t.co/aMLvtAby1W The 2 variants: https://t.co/HTeg1nr504 | @279780 Great question! DM us so we can see what's up! *MelindaR"
@TMobileHelp https://t.co/XyHLwALNfK | @279781 Breaks my heart to hear such harsh words. Wanna meet us in the DMs? https://t.co/sBIVWmm6X2 *EddieGough
"@TMobileHelp @115911 waiting on hold for 15 mins so far for someone to help me unlock my phone... any way you can expedite? Whole process is pretty awful and should be automatic when I pay the phone off. | @279782 I can totally help make sure you are set up! Let's check in on the unlock for you, friend! DM me https://t.co/P5ACUoCEw4 Let's talk more! :) *ChasityScanlanSevao"
"@158861 @115911 yo my v30 already has a dead pixel. Where could I fix this issue ? | @279784 Hiya, Hector! Let's see what you've got going on! DM us! *MelindaR"
@115911 now that tmobile is increasing their prices what does this mean for your free tmobile offer? | @177354 What price increase are you referring to Jonathan? *JasmineS
"https://t.co/jAbiG8U1tt
Netflix raising US prices by 10 pct for most popular plan
@115913 will this impact Netflix On Us? | @279903 @115913 Nope! We'll still cover your Standard Netflix subscription with Netflix On Us. *DanKing"
Can't wait for my two year contract to be over with @115911 sooo over with their shitty service 😖😒🤢 ! | @279904 There is no contract here but we would still never want to lose you! What's going on? *JasmineS
"@sprintcare like wtf... the phone was for my wife's birthday. This is so embarrassing and humiliating | @279486 Noelton Robinson - Hi! We sent you a direct message, we're seeking to assist you. - SB"
Yo @115714 Wtf Up With Y’all Service b . It’s Tripping Hard Afff | @279989 Hello there! That is not the feedback we like to receive from valued customers like you. Please follow us and send us a DM with a brief description of the issue you're experiencing. We look forward to assisting you today! - RC
"Yo @115714 what's up with your coverage in the bay area lately? | @279990 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
Fuck @115911! 🖕🏽 | @279991 Hey Anthony! We would love to turn things around and get you taken cared of. Shoot us a DM and let us know what we can help with! :) https://t.co/BWwhdX6pV9 *BrendanLee
"@115911, how come your in-store salespeople can't tell the truth? | @279992 Hey there, Deepak! What's got you saying this? DM us some more info! *MelindaR"
@TMobileHelp trying to find out if I have hotspot data before I use it :) | @273219 Hey there!! I got those answers you seek! Shoot me a DM! https://t.co/HTgeLMEYEm *DonHebron
@TMobileHelp Hi! I’d like to exchange my iPhone 8 Plus for a different color but I’m past my 14 day return period 🙁 | @169783 I would love to see what options we have available to help! Click on my picture to send me a DM! Thanks! https://t.co/1zjPjvErgA *MaddieAbbot
"@118272 @TMobileHelp Hi, are you aware of this fraudulent scam that tries to get your address, credit card and pin code for your T-Mobile account? No one on my plan filed a claim. Other T-Mobile friends have received the same text. https://t.co/4Qu2LH6WvC | @279996 That's a first for me, Trace! Do you mind meeting me in DM so that I can take a closer look? https://t.co/DMr1doG7OR Thank you :) *JulissaBadillo"
"Ok @115714 in the past I was able to forgive you for the crappy service, but because of you I had to listen to Lorde’s The Louve in buffering, choppy bits and that is something I cannot forgive | @280054 Hello! We want to help. Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"@115714 I’m definitely gonna move to @115911 | @280055 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE"
"I fucking hate @sprintcare @115714 I need to look into another phone company to go to | @280056 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE"
Even the new person helping me got hung up on. He claims he’s going to try again. @115714 | @267960 Hello there! How can we assist you today? -DM
@sprintcare My Galaxy S7 Edge updated on Monday and has been dropping calls all day today. Help please.... | @280057 Hey there! We'd like to verify what's wrong. Please send us a Direct Message to further assist you. -DM
How bout I’m beating y’all ass cause these mf chargers burn outs got me spending $20-$30 on some bs @115714 fucking liars | @280058 Hello there! How can we assist you today? -DM
"Get an #iPhone everyone said!  4 hours of #sprint not being able to activate it, I had my #samsung note 4 turned back on! #TheyCanHaveItBack | @280139 Hey there! I can help you activating your phone. Please send us a Direct message to further assist you. -DM"
"Be aware @115911 will scam you with false promotions | @280221 Hey Kermit, I just send you a DM so we can get you all situated.  I know promotions are awesome, and we want everyone to be able to qualify.  I’ll meet you back in DM so we can discuss this further. *MeghanParks"
"@115911 y’all have been screwing up my bill for a minute now 🤬🤬🤬 get this shit together now please | @280222 Billing issues are no fun so I definitely understand, Shelia! DM us here so we can look into your account and help out. We've got your back! *BlakeT"
"@115911 @TMobileHelp I am trying to set Netflix on us I called the representative on the phone and she treated me bad and didn't even wanted to help when I was told on the 4 of Nov and the 20th that I could add it after the 21th | @280223 Hi there my name is Kristen, your Magenta Hero , please DM me so I can take a look  https://t.co/p5tlOIac4q *KrisAlamed"
"@115911 I missed the T-Mobile Tuesdays offers by a couple of minutes to claim. Is there a way to get the offer back via the app? | @280224 Hey Ian! We're :( you weren't able to redeem it but we won't be able to get you another code. Stay tuned each Tuesday for more great offers, we recommend setting an alarm ;) They are available to claim for 24 hours starting at 4:59 a.m. ET each Tuesday *ChanneyT"
@TMobileHelp hay i was just curious do you have the new t mobile 4g lte cellspot v2? | @280225 Indeed we do! :) DM me and I'll be sure to get you hooked up! https://t.co/ajg0boXCWT *TanyaFalandysz
"Waiting for @TMobileHelp to reply to my DM | @280226 I got you in the DM, friend! Let me know when you see my message on your end https://t.co/P5ACUoCEw4 *ChasityScanlanSevao"
"@TMobileHelp It’s awesome that there are free movie tickets out there. Can you look into giving tickets that work in small towns like Walla Walla,WA? Thanks! | @280227 Thank you for the feedback, Joe! We truly appreciate it, and I will make sure we get this to the right place! https://t.co/jjKemKyHlV *AlexisGovea"
"@115911 y'all can't even get me a warranty phone that's been used because mine has a tiny dot when my phone can't even turn back on? You guys had the phone ready to trade but a tiny dot stopped you guys from giving me another phone that probably won't last long. | @280228 Hey Sam, thanks so much for reaching out to us. Can you send us a DM so we can get to the bottom of this? :) *ChanneyT"
"@TMobileHelp tried to add another line, customer service said i could have more than 12 lines without a deposit. Went in store and representative said i couldnt have more than 12 period. | @280230 Hey Jack, thanks for reaching out to T-Force.  Shoot me a DM and I can find you an answer once and for all and see if we can get you that additional line set up for you! https://t.co/CpepB4KjFi *BrianBenderski"
"@115913 service sucks in #BlackHawk CO
Up here gambling. @115725 @6674&T customers better service.

What's up. Cell Service as bad as Customer Service

Need to upgrade | @280231 @115913 I want the best possible service for you, Jerry. Let's dive in. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 come on, Camby indiana store, five customers and one rep at 6pm? Rediculous | @280319 Hello there! Please tell us what was the reason for your visit to the store. We'd be happy to help via this forum. -JR"
"@sprintcare SprintFreeMsg You've used 17GB of data this bill cycle. If you use 23GB you may experience reduced speeds . I have unlimited. | @280320 Hi there, this concerns me. Please send me a Direct Message, so that I can further assist you. -MC"
Im about tired 😓 of @115714 and there shitty service | @280321 Sounds like something we need to look into. Can u explain your issue to us? -ES
@115913 since netflix is raising prices in US does that still mean I will get it free with my plan? #TMobile #netflixonus | @280385 @115913 We've got your back! T-Mobile will still cover your Netflix standard subscription with Netflix on Us. *TaylorBest
"@115714 WHY IS MY SIGNAL ALWAYS SO SLOW?! I HAVE UNLIMITED EVERYTHING & MY DATA IS HORRIBLE. IT’S LIKE I HAVE NO INTERNET CONNECTION. 🤦‍♀️😡😤 | @280496 Hey Brittany! This concerns us and we'd like to take a look into this for you, please give us a DM to further assist you! - FL https://t.co/rMApsV8PQY"
"@TMobileHelp, my phone keeps telling me that I have “no SIM card installed”. Can you help? | @280624 Absolutely! You need that phone to work! Shoot me a DM, so we can chat. https://t.co/s9b5I4qxPp *JamiePitcher"
"@TMobileHelp peep ya dms. | @280625 Thanks for reaching out to your friendly, neighborhood T-Forcer. Meet you back in DM land. https://t.co/cYAShZx2fF *PoxMaphixat"
@TMobileHelp why does my new phone get hot when i charge it or use it | @280680 Wowzers! We definitely want to take a closer look into that device with you. DM me here https://t.co/E37bpdWEut *StephanieTowers
@115911 I'm very disappointed! | @134970 Yikes! Let's work things out! I'll meet you over in DM https://t.co/cbaCC4vqgh *MichelleWalker
"@115714 why can’t I get a signal snd service in #RTP (Research Triangle Park)? Time to go to #Verizon , I’m done with poor #Sprint service!! | @280727 Allow us to look into this for you. Please send us a Direct Message so that we can further assist . -NE"
@TMobileHelp Hey there! My wife and I bought new phones today and got the BOGO Samsung deal w/ new line. I was supposed to get a text message on how to redeem for the gift card for the amount but never saw it. How do I redeem it? Thanks! | @280886 Hey buddy! I'd love to give you those details so you can get your Samsung BOGO! Send me a DM! I've got you! 👌😊 https://t.co/HbdADi3eov *HumeiraPatel
@TMobileHelp  needing to preorder the LG v30 | @280911 Such an amazing device! DM me and I'll get make sure that your order is placed ASAP :) https://t.co/ajg0boXCWT *TanyaFalandysz
"@115911 @115913 with @116602 raising the price of their standard streaming plan in November, will #netflixonus still be a thing? | @280912 @115913 We'll still have you covered on the price of the Standard Netflix subscription with Netflix On Us. *DanKing"
@115913 what is @115911 doing about this and the price difference for those on the Netflix on us plan? https://t.co/ORgqpjcaGJ | @280913 @115913 You'll still be totally covered on the cost of the Standard Netflix subscription with Netflix On Us. *DanKing
"@115714 what the hell? Been trying to get a refund for $500+ THAT I NEVER SHOULD HAVE BEEN CHARGED since July. Unacceptable! | @280941 Hi! We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -DS"
Son I'm so done with @115714!! I'm literally switching asap. The customer service is so crappy. And they double charged me for my bill!!!!! | @280942 That's not good! Please allow me the chance to look into this for you. Can you please send me a Direct message? -DS
I'm not paying a down payment for a device I shouldnt need! I am not downgrading because y'all can't get the phone I have to work https://t.co/kQ4IhsqvsY | @171776 I shot you a DM and will meet you back there - we want to get this resolved. https://t.co/93XwcSKFIy *RayButler
@TMobileHelp How do I go about taking advantage the Netflix deal? | @281097 Hey there!! I can help out with that. #NetflixOnUs is awesome!!! =D Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
I swear TMobile twitter way more helpful than calling customer service https://t.co/gDfF17Hxbd | @281098 We try to provide the BEST customer service EVER!  #SocialDomination <3 *JohnKuhn
@TMobileHelp thinking about adding a line to my account this weekend. Are there limitations to what offers are available or deals you qualify for by adding a senior plan? | @281113 You've reached out at the right time! I'd love to give details! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
@115714 has the worse service Man my phone stay going slow and trippen | @281196 We would be glad to take a look. Please DM the address where you are having problems.
@115913 Whats up with only Silver for V30? Best phone you carry and worst color is only option. Where are the Black and Blue versions? | @174842 @115913 Hey! We're pretty dang excited about the V30 and at this time we plan to carry it in silver only. *TaylorBest
"2 months since I moved to TMo. A whole bunch of problems. Thinking of switching back. Why can't they be better?

@115913 @115911 | @188245 @115913 We want you to be happy with your choice to join the UnCarrier. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"@115714 has me messed up with this whack ass service today | @281337 Let's check on that service for you. Please send us a DM, so that we can further assist you. -JD"
.@TMobileHelp What in the world is going on with your 4G service in Southwest Brooklyn! 👀 https://t.co/zTr4zrw8vQ | @281350 Let's make sure your services are up to par! Send us a DM and we'll check it out! :) https://t.co/vv9JsrbUOZ *AbigailRoach
".@115913, where are the free lines / digits promotions? I really hoped to port our family’s iPhones and Apple Watches over from @ATT, but I guess I’ll be staying. @30758 | @281351 @115913 We've got some pretty amazing promotions going on right now. You can check them out here: https://t.co/aIZPWLwowe. Feel free to shoot us a DM if you have any questions, Roman. https://t.co/EdLkYIfmTn *MariahDaigle"
Awesome team @TMobileHelp | @281352 Team Magenta is the best team.  You are part of it.  :) can you please DM me. :) I'll be more than happy to help you  https://t.co/XOMz3euW2N *RehanaAnwar
"@115913 please save me from @115714! | @149817 @115913 We'd be delighted to have you, Jeff! Shoot a DM our way with any questions you may have about switching. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115911 I'm super pissed over a computer error listen to the tapes | @281353 You deserve nothing but the best experience, Robert. My team & I are here to ensure that. Please send a DM our way when you have some time to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913 @TMobileHelp @115911 Doing business with you has been an absolute nightmare!! | @134970 @115913 I see your DM and will be responding momentarily, I appreciate your patience. *TaylorBest"
@115911 I’ve been trying to check out with the iPhone X on your site but it seems to not do anything when I hit add to cart. 🤷🏾‍♂️ | @281558 Let's see what's going on! Send us a DM so we can check it out! *MelindaR
"@115913 @TMobileHelp 

Disappointed. Had a great account and lots of great history. Got talked into switching to a business account. Now I'm completely reset and have no reputation. Not happy customer. Wish I would've never got the business account. Unhappy and #frustrated | @279254 @115913 I would love to keep working on a solution for you, and will meet you back in our DM's. I'm absolutely here to help, and hope we can find something that works for you! *DanielleGibbs"
@115911 who do we talk to about getting better coverage in Valdosta GA? Youre sitting at 1.8/5 stars online for Signal Rating. Signal sucks | @281634 Send us exact locations there in a DM D. We'll see to it that we look into that area. *KaeW
"@TMobileHelp In USA with Unlimited GO/USA/EU but no CELL and no 2/3/4G at all!
Coverage map shows 100% but its more like 0%!! #badservice | @281636 Oh no! I can certainly take a look and see what's going on for you! Please send a DM over! *TJEllwood"
@115911 lmao https://t.co/lfNMkXua58 | @279255 DM me if you need further assistance!  https://t.co/ezZMoc7QXB *GraceFranco
"@115911 I am trying to unlock my Note 8 that I bought through Samsung and was referred to you guys for help! I have the receipt and the IMEI code. Please advise. | @281703 Hiya, Tony! Send us a DM so we can get you squared away! *MelindaR"
@115911 bruh how i got unlimited data ... but always run over my data each month and gotta experience terrible service 🤬 | @281704 We want you rocking awesome service all the time! DM us so we can look into this for you! *MelindaR
"@115911 why am I now being charged for my Digits line?  On signup it was a free line for life of account. Kindly remedy this | @281810 Richard, let's look into your account to see what's going on. DM us and let's assist. *JamieK"
@115714 why is the internet lagging come on step it up. I’m about to switch to @126302 | @281894 Allow us to take a better look into this! Please send us a DM to further assist. - DB https://t.co/rMApsV8PQY
@115911 w t f https://t.co/Nbk95F2fLq | @279062 Hi Zachary. Please send me a DM so we can turn this around for you asap! https://t.co/W3cyuk6dh9 *DebiChavarria
"@115913 I think you're doing a great job with the https://t.co/4SGPmYe6L6've turned it around. Very happy with the service. Not w/fees | @281952 @115913 We want to ensure you're satisfied on all fronts, DM me and we'll check this out https://t.co/Nr93OTtXRx *TaylorBest"
"@115714 I just wasted 26 minutes of my life with the most inept customer service rep. Never answered my question. 20 year customer. Awful | @282002 This doesn't sound right. Please let us know what your question was. If you need to talk about more private information, send us a DM. - JF"
@115714 I just wasted 26 minutes of my life with the most inept customer service rep. Never answered my question. 20 year customer. Awful | @282002 @115714 Hello! Please follow us to be able to respond through DM. For instructions click here: https://t.co/DzzqEydm42 -VS
"@TMobileHelp Could you guys hook me up with a CellSpot v2? Coverage in Austin, Texas is great(ish) but the signal penetration is very poor. | @282063 I'm happy to see it's good there in the Lone Star state but lets get it to you where it matters the most. DM me up and lets check on what we could do. https://t.co/cYAShZx2fF *PoxMaphixat"
@115714 it’s a shame that on sprint website they can’t help but will to send you to the store. | @282064 This is not the type of feedback we like to hear from our valued customers. How can we assist you today? - NN
@TMobileHelp @115911 how do i leave an employee review i had a great experience yesterday | @282103 We'd love to get your feedback on this! :D Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@TMobileHelp hello, how long does it take for a returned leased phone to be removed from my account? I’m paying for two phones now? 😠 | @282104 I'd love to go over this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
"Anybody else have @115911 hold their phone hostage for a month even tho account is paid? | @282105 What's this, Cleo? We've got to get you a device! DM us so we can check this out for you. *WhitneyJ"
@115714 I’m sorry but I’m switching to @115725. No reason why I shouldn’t have service IN THE MIDDLE of a major city. | @282157 Hi! Let's check on that service for you. What's your zip code? -ED
@TMobileHelp I want unlimited .. it feels deserved. | @282245 Unlimited is the way to go! Meet us in DM to get you there :) https://t.co/AsNixOq0xa *SekiaSmith
@TMobileHelp I took part in the T-Mobile trade-in program to get $300 towards a new iPhone but I have no idea how to send my old phone back. Where do I get a shipping label? Can I bring it back to a store? | @282274 Hey there! Happy Thanksgiving! =D I certainly have the answers to any questions that you have! Shoot me a DM & I'll see you there! =) https://t.co/c09vKrd5yq *AshaBegum
Thanks @115911 for sending me a useless replacement phone 😩 | @282275 Oh no! We want you rocking an awesome phone! DM us so we can talk more about this! *MelindaR
"@TMobileHelp I need help! Can I send you a dm? | @282276 Hey, there! Thank you so much for reaching out to us. Of course, you can shoot us a DM any time. #HappyToHelp #GotYourBack :) https://t.co/oNgSAZYqFR *JawedK"
"Can @TMobileHelp help? Had to return a phone that I couldn't receive today (UPS issues) cuz out of country for 3 weeks and no one can receive the phone. Do I need another credit check when ordering again? I got security freeze done due to Equifax breech. Carrier freedom apply? | @282278 Hey, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! My name is Taahir and I am here to assist you in any way I can!

Please DM me : ) *TaahirM"
"So I got curious and decided to test my @115714 LTE plus speeds, but now I am confused https://t.co/Hhug5DX2GG | @282305 What are you using to run the speed test? Please send us a Direct Message, so that we can further assist you. -LC"
"Please get your shitty ass service fixed 😤😭 @115714 | @282307 What makes you feel this way about us? Please send us a Direct Message, so that we can further assist you. -MJ"
"@TMobileHelp Hi, i am coming FLL this Saturday, looking for Pre Paid Sim and my requirements are validity 20-30 days, Minimum 1 GB data, unlimited calling to india. Please help me with price asap | @282486 Hi there, Nitin! Welcome to the #MagentaFamily. Please send me a DM and we can discuss your options and best deals. *FaisselD"
"@115911 is so terrible 😑, how are you going to say unlimited is 10GB 😑. I used that in one day of being home. | @282487 Whoa, Jailee! We want you to be able to have the best experience with us! Please send over a DM and let's take a look at what we can do for you. We are here to help! *BrookeK"
"Tomorrow makes a month #Sprint was down w/no service #USVI waiting to see credit after I call when bill close, if it's crap changing to AT&T | @282618 Let's check on that service for you. What's your zip code? -ED"
So now I’m sitting at the store while waiting on the phone with @115714 customer service for the last 30 minutes... | @172078 I'm sorry that you had to go through this. Sure there doing everything possible to get this resolved. - IR
"This is bullshit @115714 | @282619 Hey, what seems to be the issue? How can I assist you today? -AS"
@115714 4 months of overcharge/auto w/draw and they offer to toss me $25 4 my trouble- no thanks! #switchback #canyouheatmenow #sprintcrooks | @282840 Sorry you feel this way! Let us know if we can assist you!
@115714 my phone screen is cracked pls help https://t.co/25Hv17U4Pd | @282842 Wow! That's terrible. Send us a Direct message for further assistance. -KA
"@115714 and @Sprintcare ... What can be done about your lazy attempts to correct the charges on a S7 was sent back ... Asking for a friend | @282843 Hello! We'd be more than happy to assist you, can you send us a DM with some more details so we can so what's going on? -CD"
"hey @115714, my service is blowing today. took about 5 min to send this tweet. | @282844 This is not good. Give me a chance to resolve this for you. Please send us a Direct Message, so that we can further assist you. -AC"
"Dear @115714 you need to tell your customers that when upgrading their iPhones, it's technically a downgrade in gigs. | @282845 We'd like to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115913 if I add 2 lines could I get 2 pixel 2 promotions or more possibly?? | @283026 @115913 You can qualify for 1 promotion per line added/Pixel purchased: https://t.co/ZpUYFrAEQJ *DanKing
1 day into @115911 and their customer service sucks just as bad at att. Do they not train low level employees on customer service?! | @283028 We'd love to make sure you receive excellent customer service! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@TMobileHelp I need your assistance! Worse experience with @115911 just to replace one of my damaged phones. Talk about  a phoneless month | @283029 Oh no! Let's turn this experience around for you ASAP. Send me a DM so I can help: https://t.co/JeuDhfsNjR *NatalieKelm
@TMobileHelp any way I can speed this up? https://t.co/BUHHln2Ehr | @283178 Yikes! We can definitely fix this ⚡ DM me ➡ https://t.co/m0OQWGlE4J 🤝 *SamoAljasim
"@TMobileHelp Kendra is awesome, she's the best... Thank you so much. | @283179 We think so too, Joe! You're very welcome! *JennyRowe"
"Sad that @115714 values new customers more than 14 year customers. Bad customer service to some that stuck with them, oh well, Hello @ATT 👍🏼 | @283226 We'd like to get a better understanding of your concerns. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115911 Your guys his connection is the worst I’ve ever seen. Like I would not suggest you guises company to anyone | @283298 We want you rocking awesome service no matter what! DM us so we can see what's up! *MelindaR
"@115911 you ever hear of Lake Havasu City? From the service here, I think not. | @283351 We want you covered at all times, Jack. Come on over to DM and let us check out your performance experience. *JeremyJ"
@VerizonSupport @115714 do y’all do this to your customers ?! @115911 is not helping me. https://t.co/ofvtPsGmBV | @176412 Oh no Ryan :(  Please meet us back in DM so that we can chat about your options!  We'll see you there soon :) *KimWilliams
"Omfg my wife making me look up @117830 promotions and we might have to leave @115911 @115913 https://t.co/VlI1sgzOlb | @283352 @115913 We definitely don't want to see you go, Ray. DM us and we'll make sure you're on the best plan for you: https://t.co/cuEwtd2epS *DanKing"
"@115714 when are you guys getting VoLTE | @283355 VoLTE is on Sprint’s roadmap but we have not announced a timeframe, network updates are in progress to improve LTE coverage/capacity. You can make calls and access data while connected to Wi-Fi using Wi-Fi calling until VoLTE is launched. -LC"
@115714 YOU FUCKIN SUCK | @283421 This is definitely not the respond we will like to read. What's wrong? Send us a Direct Message notifying us as such. -HS
@115913 When will you be able to BRING back Jump on DEMAND back. I love to upgrade and I have to upgrade more than you will ever know to | @177575 @115913 JUMP! On Demand is still going! DM me and we'll chat about how we can get you setup https://t.co/Nr93OTtXRx *TaylorBest
@115911 LITERALLY SO UPSET WITH YOU GUYS! 3 years of service and when I want to port 1 of 3 lines you wont unlock my PAID FOR device. wtf? | @177185 I definitely get how you are feeling if you are not able to unlock an eligible device. Shoot me a DM and I can ta... https://t.co/S1lOCNQBTu
"Usually @TMobileHelp is nothing short of spectacular. But with my experience over the last 24 or so hours, I’m sadly very disappointed. Handed off to 6 different people, each with conflicting statements. Quite sad, and now I’m stuck with a broken phone for 8 days. | @233576 I'm here for you, making progress as I tweet. Let's continue in DM https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@115913 I surrendered my phone to @115911, then they lost it and are now placing my supposed ""bill"" in collections. #Wtf | @283425 @115913 We'll get this checked out right away, DM me so we can dig in https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp I have a question on when my bill is due | @283515 Happy Thanksgiving! I'll be more than happy to tell you the date, shoot us a DM and I'll take it from there.😃 *JoeleenH"
"Worst phone service is .... @115911 no reception anywhere | @283516 Hiya, Harlee! We want you rocking awesome service wherever you are! DM us so we can talk about this! *MelindaR"
"Mine didn't work so well :( does it work over the Atlantic @115913 ? https://t.co/Zh8LxYaI62 | @283610 @115913 We'll figure this out together, Matthew. DM me https://t.co/Nr93OTtXRx *TaylorBest"
@115913 @TMobileHelp - I have been trying to get to the bottom of why T-Mobile stole $316.52 out of my bank account. Anyone care to help | @283756 @115913 That's no small chunk of change. Let's get to the bottom of this right away. DM me https://t.co/PUCbqyZK4U *RachaelTansey
"@115714 @sprintcare @116447 I've never had such horrible experiences with trying to upgrade a phone. If this is how you treat good customers who want to stay with you by upgrading, I'd had to see how you treat bad customers. Absolutely horrible. | @283771 Thanks for reaching out we are with Team @116447 We're here to help! Pls DM your phone #."
@115714 this shit is tiring me out. Once a week or so my phone goes roaming and i get no data service at all. Not matter where i go. https://t.co/GuJfaLH2LL | @283772 Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"@TMobileHelp is there anyway I can have someone check on my order replacement device? | @150487 Hey there my friend! Shoot me a DM and I will get this checked out for you! 

 https://t.co/xKtJVNqc2V

Thanks very much! :) *PrakashP"
@TMobileHelp would like to order the new version 2 4G LTE cellspot | @283774 I'd be happy to help! Shoot a DM my way. *MariahDaigle
"@115911 @283775 @117543 I wanna get one of these updated versions so bad! https://t.co/SWJdJFrzKE | @163532 I was pretty pumped to see a 700 MHz coverage device, too! We'd be happy to look into getting you one. Send a DM our way. https://t.co/EdLkYIfmTn *MariahDaigle"
"What’s going on @115911 @tmobilehelp https://t.co/1GZDcAvZb4 | @119083 Lightning fast data speeds are crucial, especially around the holidays! DM me to chat! https://t.co/jaHSC7DwkH *JacintaJenkins"
@115911 @TMobileHelp @115913 tell me about this new version 2 4G LTE cellspot device please. | @283774 @115913 Our new coverage device is compatible with our 700 MHz technology. You can check out the details here: https://t.co/ymdaZgxMMF. https://t.co/EdLkYIfmTn *MariahDaigle
"@sprintcare 

What are you going to do to rextify how we are treated by your staff? They belittled so bad she hing up crying. 

5 line acct | @167679 I am so sorry to read this I will be happy to assist you and get your issue resolved. What trouble are you having. -FR"
"@115714 what’s going on with the phones this is annoying i spent $200 on a bill for what ? 😡😡 | @283797 This is very concerning for us to hear. Please allow us to look into this for you. Send us a DM, we're here to assist. -SD"
Regarding a $100 credit that I never got from @115714 even tho 2 reps told me I would but the last one said no?@sprintcare @116447 https://t.co/ZmbNrfIX6n | @177447 Hey Dani! Team @116447 would like to help you with your account. Please send us a DM with your contact information.
"@TMobileHelp @115913 why is your customer service so horrible? 8 hours on the phone with broken promises and lies. 15 years with tm! | @283948 @115913 15 years is amazing, Jordan. We want to turn your experience around. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
i am so fucking furious with @115911 | @283949 We would love to help out! Send me a DM here so we can help: https://t.co/QIHNBDHoV8. *LaurenWalker
@115913 Pixel 2 half off for new lines only? How about a  BOGO Pixel 2 deal for existing lines just like the Sam Note 8? Please?Thx! | @283950 @115913 Keep an eye on our newsroom for upcoming promo's https://t.co/Rs7ud2PYPg *TaylorBest
"@115714 ya know I really don't know why I pay for unlimited data if it throttles me so much that I can't even send texts #unsatisfied | @284077 Oh no. Hey Hailey, please allow us to fix that. Send us a DM please. Thank you. Ange L"
"@sprintcare I need a service coverage check for ZIP code 10065. My data’s not working. | @284081 We would like to have a better understanding of your issue. Please send us a Direct Message, so that we can further assist you. -JJ"
@115714 @sprintcare @116447  get ahold of me to get this settled. I won’t stop until this is taken care of. | @177447 Hey Dani! Team @116447 can help you with your concerns. Can you please send us a DM with your contact information?
"@sprintcare Network service has been awful today https://t.co/kADHWEFfnD | @284084 Oh no! We would like to assist you with this issue, is the issue impacting anyone else around you? -TR"
Upgraded phones. Was told bill would be approx $240/month total. LIES. Every month it is above $300. Wtf? @115714 @sprintcare @116447 | @177447 Team @116447 can check your account for you. Please send us a DM with your contact information.
"@115911 now that I found you guys,when did i order 243.80$ worth of shit from you,i use @117196 I'd like my money back please.... | @284095 Whoa, DJ! You've got questions so we've got to get answers! Money is super precious this time of year and I want to assist. DM us so we can take a look. *WhitneyJ"
@115725 I'm so happy to join your network. @115911 is surly slacking in the customer service category. | @177185 I am here to discuss the details and I just replied via DM. *AshleyNelson
@115714 umm wth is up with your service?? It’s been like this last night and all day today. And yes I restarted my phone multiple times https://t.co/EJIPkfIs3y | @284283 Let us take a look into this for you. Shoot us a DM to further assist. -JA
"@115911 @115913 No deals on Lines for Black Friday? Very disappointed. I was looking to move :( | @284427 @115913 We've got lots of amazing deals going on, Vivek. Check them all out, here: https://t.co/38Et9rf5Dp *DanKing"
"@115911 Tried to port my wife's number, you guys said it would take 24 hours, it's been over 48. Please assist, I've already called three times. | @284428 You're in the right place! There's nothing more important than staying connected to family this time of year. Send us a DM with account details and we'll take it from there. *WhitneyJ"
What the hell @TMobileHelp. What’s up with my plan? I’m seeing things that I never said to add. | @280226 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115913 love what you've done so much I switched my business account to TMo couple months ago. Problems with service and getting runaround from stores and 611--would love some Uncarrier level support from the top if possible to resolve! | @284467 @115913 We want the best possible service for you, Ihab. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Dear @115714,

     Why do you think that 23GB of data is unlimited data? | @284506 Please send us a Direct Message, so that we can further assist you. -AP"
"Aye Yo @115714 aye yo @115714 ! I’m trying to sign in to my own @233796 account and it shouldn’t be this hard 🙄. Ugh. I’ll have to waste more time by calling you later. | @284554 Hi! It shouldn't be that hard. What issue are you experiencing to access your Tidal Account? Please, send us a DM to properly assist you on this. -LR. https://t.co/rMApsV8PQY"
@TMobileHelp Hello - I just joined and am having issues with the reimbursement process.  I could really use some help.  Thanks! | @284621 Hey there! Shoot me a DM here https://t.co/XnESpSZVr6 I will help ASAP! *EliseBlake
"@TMobileHelp Switched from Verizon yesterday, not getting good service or help from Customer support.  Is there someone else I can speak to? | @284622 Hey glad you joined the T-mobile family! Go ahead and send me a dm https://t.co/EyMABzAJlb *MiggyHerrera"
"@TMobileHelp Just switched to T-Mobile today, and we have service everywhere except for the house, not even outside? The coverage map says we have good-excellent coverage, as did the sales rep?? | @284666 Oh, no! I've #GotYourBack. Shoot me a DM and we'll look into our options. I'll have it sorted! *RazvanM"
@115714 yall tricked me into some bogus arrangement and now my bill is $300!! What do I look like 🤨🧐🤔 | @284835 This sounds concerning. Let's take a look at this situation to give you a hand. Please DM us additional information to help you out. - JF
"@sprintcare my LTE is working so slow can y’all please fix it. I’m asking nicely. | @284836 We'd gladly help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"Seriously @115714 your coverage stinks. I am almost in the heart of Philly and get two bars of “LTE” that barely behaves like 3G... proof in the screen shot. #SprintFail https://t.co/SzGi2PDJdU | @284837 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@31318 @115714 Why can’t I connect to #SleepIQ via #Bluetooth at this time of day? Is this an app problem? Server issue? Carrier? So annoying. | @284838 Hey! Have you tried turning off & on your Bluetooth? Is this the first time you're experiencing this? Please lmk what other troubleshooting steps you've done. -MP
"@115714 service on I-64 in southern Illinois is so bad it’s laughable. | @284839 We'd like to look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Even on holidays can’t get service smh @115714 terrible | @194725 Let's check on that services for you. Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY
"Thanks to a language barrier, the last @115911 rep I spoke to has me on the phone AGAIN for the same issue I've called and chatted about... FOR A WEEK smh | @164294 Hi JaVonni! A seamless customer experience is what we aim to deliver. We won't stop until we get this right. DM us here so we can get you what you need. *WhitneyJ"
@TMobileHelp just wanted to let you know that I am ready to continue where we left off last night in the DMs. | @279641 Great! I'd love to meet you there! *JenniferRivera
@115913 probably would be good for T-Mo to not send confirmation text to the phone line of a Christmas upgrade. Just ruined my daughter’s iPhone X surprise. ☹️ | @284840 @115913 I appreciate you reaching out to us. We're here for you and would be happy to discuss your order with you further. DM us anytime: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp I'm a T-Mobile consumer outside USA unable to activate a sim card on my iPhone 6 from a local carrier. How do I activate it without calling T-Mobile USA and getting killed on ISD charges? | @284841 Hey!! I would love to help out. I am sure you are eager to use your device. Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
@TMobileHelp will t mobile stores be open today? | @284843 Our T-Mobile retail stores are closed for the holiday. Our website is available to you and so are we if you have any questions! 🙂 *BrittanyJones
"@sprintcare No mobile internet at all 63026, tower in Sunset Hills. No LTE, No 3G, no 1x. Two phones. Four bars of signal. Whats up? | @284943 We apologize for the issues you have experienced. DM your phone number so that we may research your concerns and reach out."
"Hey @115714 I miss @115725 #StepItUp | @284944 Hi there ,Can you let us know what makes you feel this way? We would like to help. - AP"
@115913 yo do y all get service in plattsmouth? | @285025 @115913 Feel free to check out https://t.co/hQIHLYxibg for coverage in your area. *AshleyNelson
@TMobileHelp is it possible you guys can send me a new phone? My wifi doesn't work in my room but other places in the house it does. | @285026 Oh my!  Let's look into this! Shoot me a DM! https://t.co/jjKemKyHlV *AlexisGovea
@115911 had a very annoying customer services experience today :/ | @285029 Uh oh. Want to share with us? Send us a DM and we can talk about it *ErikS
@115913 @TMobileHelp PLEASE do something about my unlock problems. | @285030 @115913 I am here to help and will reply via DM soon. *AshleyNelson
😬 https://t.co/8ocMv9u5Bx | @285038 Hi there! We do apologize for any inconvenience caused. Feel free to message us via our social media forum if you have any issues. -L.O
@115911 will you guys be carrying the #BeatsStudio3 ? | @285040 We don't if we'll carry Beats Studio3 headphones yet but check back here: https://t.co/50ahiaEmVn  to stay in the know! *NatalieKelm
"@115911 failed me again. They said the issue would be resolved this afternoon...iPhone X now pre-ordered with @ATT. #UncarryingTheUncarrier | @285056 We'd love to continue addressing your concern, Jose. Please reply to our last DM when you are ready for us to do so. Thank you! *MikePerez"
It's amazing how @115911 allows me to receive text spam but not activation codes. | @285059 We want to help with blocking spam messages and ensure that you get those activation codes. Shoot us a DM so we can help you out! *MelissaK
"@115911 Why do I always lose service in crowds greater than 10 people? Or at least it feels like it. OU Football games and ACL for example | @285062 Well, let's be fair. There's over 75,000 people at ACL each day. But I still understand wanting to stay connected. DM us & we'll chat *ErikS"
you suck ! Deliver my messages ! @115714 | @285127 This isn't the kind of response we will like to hear. What seems to be the issue? Allow us to help. -AP
"@sprintcare @115714 Look, y'all have jerked @175888 around for the better part of a week. GIVE. HER. A. REFUND. | @285292 In order for us to help. She would need to send us a  DM. We would be more than happy to help. - AP"
"@117543 you guys have some serious work to do all over north FLA and south to mid GA along i75. Music cuts off and pockets no coverage. #notreliable. | @285521 @117543 We're all about making sure you're getting the best, Sean. Send a DM our way so we can check this out with you further and help. *DanKing"
"@115911 so I just found out that you guys never put insurance on 1 of my 2 devices when I bought both at the same time. Thanks guys the problems just keep coming... #ithinkimissverizon | @285523 Having an insured device is super important, Mitchel. We get that, so we've got to make this right! Please, DM us so we can get your devices covered ASAP! *WhitneyJ"
"@115911 I'm getting this error ""Free Msg: Unable to send message - Message Blocking is active"" when i try to text my friend. | @285548 No worries, we're here for you! Please send us a direct message and we'll get to work :) *ByronEdwards"
"@115714 please fix coverage 60th Street/Kalamazoo Ave Kentwood, MI | @285638 Let me take a look at this for you. Can you please send me a Direct message providing me with your ZIP code? -DS"
@115911 your coverage in NYC and NJ is an absolute disgrace. I am waiting out my contract to just toss you for another provider | @285668 Hi There! That's not what we like to see at all! Keeping you connected is super important and we get that. DM us so we can assist. *WhitneyJ
"@sprintcare @115714 are you offering @115940 for free for current customers as well, if so, how? | @285676 After signing up, you'll get a text message with an activation link, where you can complete the subscription process 2/2 -AF"
"@sprintcare @115714 are you offering @115940 for free for current customers as well, if so, how? | @285676 Great question! New and current Sprint customers can obtain Hulu accounts by signing up: Online at https://t.co/9iQNtDIXhz Chat with us at https://t.co/6pfcByi97Q 1/2 -AF"
"After trying all advice from @115714 tech support, the service still sucks and is intermittent at best. Don’t get #blackfriday from them! | @268963 We would like to help. Please visit the link and was sent via DM. Sprint Cares! -  CF"
@115911 I am highly disappointed with the magenta team again. I've been misled by porting back to T-Mobile. | @285697 We'd love to turn this around! Please DM us here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
"Soooooo, my phone is  coming apart @115911 https://t.co/Kp6yqxEGVE | @285698 Oh, no! Send us a DM, and we'll assess your options! *KellenF"
@115911 what the shit is this? https://t.co/gWsHw4v4OH | @285699 Hey Casey. Slow speeds are no fun so I hear ya! DM us here so we can look into your connection with you. *BlakeT
the speaker on my phone has been acting up for a few months now .... do i talk to @AppleSupport or @TMobileHelp for this replacement 🤔 | @285748 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
.@115913 my voice mail on Galaxy S5 has NEVER worked. Calling support has done nothing. | @285750 @115913 We've got your back and would love to help get your voicemail working. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp I’m sorry I ever left bb https://t.co/t7FElMq8cL | @285751 Everyone deserves a second chance! We've been waiting for you to come back! Send us a DM if you have questions! :D https://t.co/vv9JsrbUOZ *AbigailRoach
"@115714 The service you have not provided to the US Virgin Islands is appalling! | @285754 Hey Cindy! Let us assist you today, we're always willing to help. Please tell us what we can assist you with. -SM"
My wife and I are loving our #GalaxyNote8 w/ @115714. Can't wait for your network upgrades in SE Minnesota. https://t.co/Lyz8vwYb6t | @285755 Team @116447 appreciates your feedback. We are working hard on our network upgrades.
"Hey @115714, do I have to get a Sprint code every time I log into your bunk website? | @285756 Hey! Please follow us at @sprintcare and send us a Direct Message. -DG"
"@116447 @sprintcare still unresolved cancling service, Attorney General, and lawyers will now be contacted 2 weeks, your error. | @285757 Team @116447 have informed your analyst to reach out to you at their earliest opportunity."
@115911 hi there. Are you guys facing issues with Internet in Manhattan? I've been having issues since yesterday. @TMobileHelp | @285893 Yikes! We can check it out! Shoot me a DM here https://t.co/QHDTFHxSPu w/the address! Thank you! *KrystnYogi
@TMobileHelp how do I get my free T-Mobile Netflix subscription? | @285895 Send me a DM. I can help you get it set up! :) *AdrianaMarie
@115714 told me my Apple watches would be in by Thurs AKA today. I call the store & was told they have no idea when the watches are coming 😒 | @285932 Hey there! Can you please DM me and let me know if you pre-ordered the watch or you want to purchase it at a Sprint Store. -SH
"@115911 can you just turn this tower off? 15 MONTHS of this. https://t.co/OWYux8IzyI | @286046 We want you rocking awesome service, Steve! Send us a DM so we can see what's up! *MelindaR"
@TMobileHelp Elise was a tremendous help in resolving my issue.  Thanks so much! | @284621 We are feeling the love over here Steve and sending some back your way too! Thanks! :) #BestCustomersEver *TreBrewbaker
@115913 @TMobileHelp @115725 @136958 I pay T-Mobile 75$ a month.  I get slow data speed at my apartment. It is not 4G LTE. https://t.co/ZHaSOlKIq5 | @165035 @115913 We've got your back and want your service working awesome. Please DM us your address so we can help: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp Yo! Sort out my bill-- I paid it yesterday and you've cut my account off!! | @286258 I've just responded to your DM and look forward to getting you back online! 💪😎🌟 *PatrickUllmann
@TMobileHelp why won’t this go away? I’ve look at everything. https://t.co/69Pj3qX721 | @286259 Hey there! Can you follow this  link and shoot https://t.co/oNhjmI1cTs me a DM? *VictoriaPollard
would be incredible if @ATT @115725 @115714 @115911 had free WiFi hotspots through out cities | @286260 Send us a DM and we can take a look at some options for you. *JonPorter
At the Napa Outlets this morning and cell coverage from @115911. With the fires raging nearby kinda need cell coverage. | @286261 Send us a DM and we can take a look! https://t.co/WZM6cbcgHU *JonPorter
@115714  I'm in my 14-day trial and really 🤔think I'm leaving ✌️ | @286289 Please send us a DM so we can help. -EG https://t.co/rMApsV8PQY
I'm a new @115714 customer! #TheySuck #terriblecustomerservice | @286289 Hi There! What seems to be the issue to provide this type of feedback? -EG https://t.co/rMApsV8PQY
@115911 should hook me up with a @125607 galaxy s8 plus | @286338 We'd love to look into getting you that awesome device. Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"Talk. This is the result of days of being told “well you must have dropped it” (she didn’t), and “we don’t do that” when CS & Apple Care https://t.co/XF29QSiFEK | @179150 My offer to assist you here is a sincere one, Heather. We're just a DM away for you. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp I’m still looking for an improvement in signal at Arapahoe Ave and Conestoga St, Boulder CO. | @203393 Hey there Michael! I can help you right here! Meet me in a DM: https://t.co/WNHzbHgbpH Talk to you soon! *VanessaChavez"
@115911 you guys have to fix your signal in Davie FL. Near 595 and University I have full bars with no data and choppy calls | @286399 We'd love to look into this! Please DM so we can help. *JohnWard
"I'm @115911 customer for 16yrs!!! Called to ask for a token of appreciation & basically got a ""best we can do"" response. Wth! @115913 | @286400 @115913 16 years is incredible, Roberto. Please DM us what's going on. We want to help: https://t.co/cuEwtd2epS *DanKing"
@115911 @TMobileHelp seems kind of shady to make people pay an additional $20 for an extra SIM card when they had one for their current #. | @286401 Let's shed some light on that charge! Send me a DM. :) https://t.co/dPHUAru2pc *MikeVance
Someone just asked me how I was doing and instead of fine I told them what was actually happening. I'm 62 minutes into a call with @115714 | @286429 Hey Brad. Send us a direct message with details and we'll jump on it. - LP
"@115913 @115911 Huge failure in your support of the #AppleWatchSeries3.  Business users cannot use cellular on the watch!  Please fix!! | @286443 @115913 We want a resolution for you, Bob. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Yo @125607, @122609, @115911. Why does all of your shit suck so much ass? | @286444 Hi, Jeremy! What's going on that's got you down? Please DM us the details and we'll work together to resolve it :) *ByronEdwards"
When you have a @115911 phone & their website won't load.. I'm tryna give y'all my $$. 🙄 https://t.co/hZYFOeaT1p | @196016 We'd love to make sure you are on #MagentaSpeeds! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"And now you want me to pay my phone off? Issa No @115911  y’all suck and I use to love the company. | @286560 Hey Tweety, let's check that out. DM us, we want to make sure your billing is always correct. *JoanO"
1/3 - Big announcement! @115714 is a proud supporter of our military & Vet employees. As well as our customers who serve or have served!... | @286583 Thank you and we appreciate your business as well as your service. -FR
My first tweet with my #iPhone8Plus using @115911 y’all better not fuck up again. | @190569 We're always here for you and only a DM away :) Please let us know if you need anything! *ByronEdwards
@TMobileHelp No service in Reno/ Sparks Nevada | @286703 Thanks for the DM and we are here to help. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
@115911 I got a vudu rental and I picked a movie and it's not the movie I wanted | @286704 We're here to assist! Send us a DM with details on this so we can get you fixed up! *ElleA
@TMobileHelp why don't I get data anywhere in Bogota?  World coverage is the only reason I stay with t mobile. | @286706 Yikes! Let's totally meet in DM to get that situated! https://t.co/BXDdporH4e *JenniferRivera
"@115911 https://t.co/PkY3P0ICGS | @196866 Oh no! What's happening, Shaunii! Send us a DM so we can get to the bottom of this! *ElleA"
Dear @TMobileHelp and @115714 please put a tower on my 5acres so I don't have to deal with Verizon anymore...so unhappy | @286707 Hey Joy! I'd love to help you #GetOutOfTheRed send me a DM here https://t.co/gU6UH2rJT8 so we can discuss how to do that! *DanLawrence
@TMobileHelp hello I'm looking for a smartwatch & noticed on your site youre selling the same model for a $100 more than anywhere else. Why? | @286733 We have various promotions at different times. Feel free to send us a DM with additional questions. https://t.co/WZM6cbcgHU *JonPorter
"@115913 this is the internet speed in my area were I stay https://t.co/zoPoCjUsu7 | @286737 @115913 My team & I have you covered on this end, Roger. I've sent you a DM & look forward to working with you https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 this is the internet speed in my area were I stay https://t.co/zoPoCjUsu7 | @286737 @115913 I'm 100% with you on this and I'm sending you a message in DM shortly! Thank you! *LaurenChan
@sprintcare I have a iphone 6 from sprint. Do yall unlock phones? | @189708 Hey! We can take a look in to this and see what can we do. DM us to review. - GS https://t.co/rMApsV8PQY
woke up on this thanksgiving morning to find out I have no service 😍 hope y’all choke on some dry ass turkey @115911 | @286955 Send us a DM with account details and we'll take a look so we get you back on track ASAP! *WhitneyJ
"@TMobileHelp Every so often I and other people around here are getting random calls that are from T-Mobile service phone numbers, but are not made by those that own the phone. 
They are scammers that spoofed the numbers. | @286959 That's not what we want to hear! DM me, and we can get to the bottom of this. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@TMobileHelp sent a Dm! Help! | @286960 I've replied to your DM. Meet me back there, Dana! *BrittanyJones"
"@115913 

My friend sent me here said I could win stuff? Could you please inform me about this, thanks it would help me a lot. | @286961 @115913 Download the T-Mobile Tuesdays app and get sweet free gifts every week! *DanKing"
How is @115911 in #Atlanta?  Thinking about changing from @115714 just need a little push. | @287078 Hi. What seems to be the issue? Send us a DM in order to further assist you. - JM
Shout out to @115714 for not letting my drunk texts go through last night. You’re a true bro. | @287080 Hi there. - JM
So either @115714 or @1647 added fb messenger as bloatware on S8 & now I can't delete messenger 😠😠 | @287082 Send us a DM to further assist you. - JM
"@115714 ya got iPhone 8 or X for the low Black Friday ? 🤔 | @152443 Please access the following link https://t.co/1HYFf4TWCq , to see all available deals from Sprint on Black Friday and Cyber Monday. -PC"
@sprintcare do you have a idea when youll have the iphone x in stock? | @287083 Please visit https://t.co/y5KU4cSsLx and click on the chat bubble to be further assisted with your query. - JM
Y’all gotta stop robbing me @115714 | @243010 Hey there! What's going on? Please let us know to further assist. - EG
"Hey @115911 it would be nice if I had phone service in my apartment 😤😤😤 | @287084 Hey there! Don't fret, we're here to assist you! Where are you located? *KellenF"
@TMobileHelp ummm what? https://t.co/g6jaNz0AL0 | @287088 Whoa - that's definitely odd! Let me take a closer look at this for you - send me a DM! *AlexKimbrell https://t.co/GefRnVHVqu
@115714 y’all have terrible customer service as soon as my device lease is up I’m going to @ATT | @287133 Your tweet really concerns us. What issues are you currently experiencing? Please let us know so we can help. -KW
Is it true that @115911 clicking up with @115714  ? | @287137 Please visit https://t.co/sWkQlfLFzr to keep posted on our latest updates in our Sprint Newsroom. -KA
@115911 you guys suck when it comes to customer service. just ruined my day | @287226 That's not acceptable to us. We'd love to turn your day around. Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
Yo @115911 thanks for taking up hours of my day with your customer service! | @287227 That's not what we want! We'd love to assist you over Social! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"First @115911 sends me the wrong phone, then when I order the right one they lie about it being delivered before Friday | @287228 Oh no! :( We'd love to make sure you get taken care of on this. Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"Fuck @115714 shitty costumer service, im switching to Verizon rn lol | @287277 This isn't how we like our customers to feel. What seems to be the problem? - NJ"
@115911 your reps are so fucking rude through the telesales department thats why you guys be losing out on cutomers and sales @115913 | @287349 @115913 We want the best experience for you. We're on this and we'll reply in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
Sprint why is yall slowing my data down if I pay for unlimited data? @115714  . . . | @287401 Let us take a look into this for you. Shoot us a DM to further assist. -JA
"Super bummed https://t.co/bdRVKDZCeI | @287543 Hang in there Jordan! You never know what we will come up with next! Besides, there is always T-Mobile Tuesdays! :) *TreBrewbaker"
@115913 my family was trying to switch to tmobile yesterday and when they went to their local store in fremont ca on fremont blvd the male employee there gave them false info about the Unlimited55 plan and told them to stay with Verizon. Unhappy employee? | @287599 @115913 We want you to have a great experience no matter how you reach out to us. It's important to us that you have 100% accurate info. Please DM us so we can help out: https://t.co/cuEwtd2epS *DanKing
@115913 Maybe the issue on my account should be brought up to John Ledger maybe he needs to put his hands on it so it resolve... | @287600 @115913 We're all about making sure your account is just as it should be. Please DM us what's going on so we can step in and help: https://t.co/cuEwtd2epS *DanKing
"No Verizon Wireless holiday promotions. Sad. Fortunately we have no contract. Tomorrow we switch to T Mobile. There is no loyalty any more it seems, because loyalty goes both ways. With the deals they have it will cost thousands less. @115990. @TMobileHelp | @144667 We'd love to have you join #TeamMagenta! Shoot us a DM if you have any questions at all. :) *LynnetteTyler"
"@TMobileHelp Can I call and just cancel my wife's plan and call back and re-add her 10 minutes later so we can take advantage of the BOGO? Phones are paid off and want an upgrade deal | @287602 I'd love to help out, and answer any questions that you may have! Meet me in DM  https://t.co/BXDdporH4e *JenniferRivera"
"@TMobileHelp @115913 support says you don't have a #Google  #Pixel2  promotion anymore for holidays? Not very smart. Guess will be taking my 5 lines back to #Verizon | @287603 @115913 While the Pixel promo is no longer available we do have some great promotions going on. Check them out, here: https://t.co/38Et9rf5Dp *DanKing"
"@115911 Trying to send a text with picture attachment just hangs. Never completes. | @287604 Shouldn't be the case at all! How often is this happening and is it in a particular location? If you haven't restarted your device, go ahead and do so & try again. DM us those details and T-Force will be here to assist if the issue persists! *KeithM"
"@115911 messed up my bill back in June (my friend and I split apart and went on our own separate plans) and I'm still stuck with half of her payments. They have refused to fix it despite me calling every month. Heavily debating switching companies, so - any suggestions? | @287606 We'd be happy to take a look at this and make sure your bill's all taken care of, DM us. *JoanO"
@116447 @sprintcare @115714 Can I please talk to someone about an experience I am having with Sprint? Would greatly appreciate it! | @287607 Team @116447 is here for you! Please send us a DM with your Sprint telephone number. https://t.co/OrXLrJulc9
"@TMobileHelp I don't know if or when you will get this but my service is non existent at my house without wifi... need during Irma | @287696 woah that's no good, go ahead and message me and let's get this worked out!  https://t.co/ezZMoc7QXB *GraceFranco"
"@TMobileHelp Local CVS can't find my free prints, tho I have order confirmation/number. What gives? | @287796 We give! Give wonderful T-Mobile gifts and access to your prints. Please send DM to fix! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"@115714 im finna leave yall dumbass my phone keep turning off and i paid my fuckin bill | @287838 We'd like to look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"Bye bye, @115725, @115990. I'm taking my 5 lines to @115714 today. #NetNeutrality | @287842 That sounds great!!! We would love to have you on board! :D -ND"
Is @115714 opened today so I can upgrade my jack | @287845 Holiday hours may vary. We recommend you to call your closest store to confirm. -LC
"@sprintcare I've been getting misdirected txts from <number>[at]pm[.]sprint[.]com a couple times a year to my email address from a person I don't know, who doesn't know me. I've been trying to get this to stop. I don't know why it's happening. Help? | @287846 Hey! Thanks for bringing up this matter. I'll be more than happy to help you with this. Can you please DM me? -MP"
"Yo @115714 can I get better deal since I never use my minutes!? https://t.co/KNGoP6lBOw | @287847 We'd like to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"Four bars and still horrible data speeds from @115714.  https://t.co/m6mjETVQra | @287848 Hi there! I'd like to take a look into your concern. Please send me a DM, so that I can further assist you. -BJ https://t.co/rMApsV8PQY"
Tell him sprint needs better service https://t.co/DDhE4F81NP | @287849 This sounds concerning. Are you currently experiencing issues with your service? Please let us know what is going on to give you a hand. - JF
"@115911 visited TWO closed store locations in the villages/lady lake Florida that showed active on your website. My business is gone. | @287902 Kelly, that's not the experience we want you to have! Please DM us so we can assist! *TerriL"
@115911 hey I got questions. Why my phone never work when it’s on 4g? & why the hell my phone always on 4g?  4g svc is what exactly????? | @287903 We totally need to figure this out for you! Please send us a DM and we'll get to the bottom of this :) *ByronEdwards
"@115913 does not make sense to limit customers from utilizing the LTE Apple Watch due to a plan type. Makes no sense at all. Uncarrier? Seems very carrier-like to me. #disappointedcustomer | @249928 @115913 Let's dive in and sort this out for you, Randall. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp if i buy a new phone and pay the monthly payment can i pay rest of the phone later | @287905 Hi Brandon! DM me for more information! https://t.co/GSALkn3yAO *MichelleScott
"I pay all this money every month for @115714 tell me why the hell it lags trying to listen to local radio stations?? Ridiculous | @287916 We're here to help! How long have you been experiencing this issue? Is it radio only, or talk, text and data as well? -SM"
"Wanted 2 give kudos 2 Esha from @TMobileHelp in the Pensacola, FL ctr. She helped me, a ball of stress, and helped answer everything! Thx!! | @288112 This is THE #MagentaWay Glad our amazing team could get things sorted out for you, fam! 😊 *ChasityScanlanSevao"
"@115911 @115913 Can we have a list of all the cities that you have restored service in Puerto Rico. | @193052 @115913 Let's dive in and check this out for you, George. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp just tried to do a Jump On Demand upgrade and I'm being asked for an additional $80 down payment -- what is this? | @288113 JUMP on Demand is the bbeessstt! DM us and we'll look into this with you! https://t.co/lOqKyE0PXQ *ReillyLeritz
@115911 is there a data outage in NY area? | @288224 Is something going on with your connection? We're here for you and would love to check it out. DM us here so we can help. *BlakeT
"@115911 @TMobileHelp , sucks that you guys don't price match. going to have to buy a phone from Best buy, since current deals don't apply to me. | @288225 Our #magentafriday offers are available to all customers! Let's check out your options, shoot me a DM https://t.co/RpP6DJRBrH *MarvaBiggar"
@TMobileHelp do you have the lg v30 plus | @288226 We do! Check out the details here: https://t.co/HJPe3h4dQe and let us know if you have any questions! *CassyFitzgerald
@115913 is this acceptable 2 hour wait time to get T-Mobile support https://t.co/gC1q8aSNyH | @288229 @115913 We want you to be able to get back to enjoying your Thanksgiving. DM us anytime if we can be of help: https://t.co/cuEwtd2epS *DanKing
"@115911 @115913 @TMobileHelp still spinning. Look at the times. LOL. https://t.co/fXjho8cEMX | @181423 @115913 We'd love the opportunity to help, Mykie. Click this link to send us a Direct Message so we can get started: https://t.co/cuEwtd2epS *DanKing"
@115911 @115913 @TMobileHelp you remind me every month to pay and yet you can get it together. Typical! Frustrating and this has been spinning btw for the last 10 mins https://t.co/XzVRsfFyHN | @181423 @115913 We're all about making sure your bill is 100% correct each and every month. Send a DM our way so we can check this out and help: https://t.co/cuEwtd2epS *DanKing
@115913 there was tmobile outage today. can I get credit for all 4 lines on my account please | @288232 @115913 We want to make sure all is working great with your service. We'll be meeting you back in DM ASAP. *DanKing
@TMobileHelp Hi! How do I get 4G LTE CellSpot V2? I have older model. | @141346 The new one is amazing! We're happy to have one that supports 700mhz! Let's look at your options! Send us a DM! :) https://t.co/vv9JsrbUOZ *AbigailRoach
@TMobileHelp 2 hour wait...no pictures are sending via SMS... | @288233 Thanks for your patience Lynnette! Let's make sure you can share pictures of your food and family today! Send us a DM and we'll check it out! https://t.co/vv9JsrbUOZ *AbigailRoach
"@TMobileHelp since I upgraded my phone, I have had nothing but problems with your service. Dropped calls. SMS failures. Data issues. Thinking of going back to @ATT #FAIL | @288234 Don't leave us Chuck, you just go there! Let's check this out together! Can you please send us a DM? https://t.co/vv9JsrbUOZ *AbigailRoach"
@115911 Not exactly the ideal LTE speed 🙄 https://t.co/TXiXTGaQWq | @287604 Send us a PM and we can assist you with getting these speeds up! *ChanneyT
"😹😹😹 https://t.co/kJaVbvkZn7 | @288289 We're here to help! Please elaborate on the issues you're experiencing, so we can further assist. -SM"
Of course the one night #charter can’t get their shit together #sprint can’t either. I feel like I’m living in a dead zone tonight. 😬 | @288290 Hi! Thank you for chatting. Let's check on that service for you. Please shoot me a DM so I can further assist. -SH
"@115911 Just ordered a #Pixel2XL. What's your support like for eSIM? Am I good to go, or do I need to swing in and get a new SIM card? | @288505 Hey Jon! Hm, let's find out. Can you send us a DM so we can assist you :) *ChanneyT"
"Anyone else having texting issues on #iOS11 with @115911? #iphone6 | @288654 Hiya, Greg! We would love to look into this for you! DM us so that we can! *MelindaR"
"@139105 @115911 @115913 Is the Pixel 2 $325 reimbursement deal still alive? https://t.co/sKEfjvHZyv | @150256 @115913 Great question. While this particular promo is no longer available, you can check out all the awesome offers we're currently running, here: https://t.co/38Et9rf5Dp *DanKing"
"@115913 @115911 So, it has been well over a year since I’ve had this plan and I’m being told now that the credit they’ve been crediting me for 13/14 months is incorrect. LOL. Idk what else is out there. #fail | @181423 @115913 We want to make sure we're 100% on the same page for what you'll be paying each month. Please reply back to our latest DM so we can continue helping. *DanKing"
"Sorry, I’m @115911 4Life https://t.co/CuPgmIEuBc | @288710 #TogetherForever 👊 *ErikaHoleman"
"@TMobileHelp Hey, guys. The coverage at Artisan Park in Celebration (FL) is really awful. Please, follow this up asap. Tks | @288712 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"Finna call @115911 and ask them what’s they definition of “Unlimited Data” cause if i got that nobody should be saying ion got none 😡 | @141679 Surely, Jay! We mean what we say! Shoot us a DM and we'll take a look at your account! *WhitneyJ"
"@115913 really that it takes over an hour for customer service to pick up and still waiting ridiculous | @288729 @115913 We always want a fast resolution for you, Gary. We're just a DM away for you. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 has the WORST cell phone coverage. we do not recommend them if you want to receive calls, texts or in between. #HappyThanksgiving2017 | @288793 Hi. That's not the type of experience we want our customers to have. Please, DM us to review this situation. - GS https://t.co/rMApsV8PQY"
FUCK @115714 I’m switching over to @115725 UGH!!!!!!! They always drop my calls! It’s never ANY service!!! AND IM ON WIFI!!!! #WhereTheyDoThatAt 😒 #1stWorldProblems | @288794 We apologize for the issues you have experienced. DM your phone number so that we may research your concerns and reach out.
"Why you gotta do me like that, @sprintcare ? Yesterday, the Note 8 lease through the special offer email was $20/month, and today it's $30! Be kind to the procrastinators! | @288795 We'd like to review this. Please, DM us. - GS https://t.co/rMApsV8PQY"
"I have unlimited data and my phone wont connect to internet 🙃 thanks @115714 | @288798 We'd gladly look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714  thank u what i thought was a bill in mail turned out to be a thank u credit card. | @288799 Hey there! Is there anything we can assist you with? - LP
"@115714 @sprintcare I’ve been waiting on the return kit and it should be here by now but still not here and I’m being charged for the phone but it’s not my fault the return kit isn’t here. | @208274 Hey there! Please send us a DM, so that we can assist you further. - LP"
@sprintcare Happy Thanksgiving! So I'm an existing customer and I already signed up for the Hulu deal for my plan. How long will I have Hulu as a part of my plan? Thank you. | @273421 The Hulu deal is not a trial. It is now included in our unlimited plans moving forward. - JF
@sprintcare hey are some sprint locations open today? | @288801 Hey there! Please check our store locator in this link: https://t.co/X1DpDgk1EU . We recommend you to call them before going there. - EG
"@115714 y’all do student discounts???? | @288802 Yes, indeed! Please visit https://t.co/PCU7wGFAoR - JM"
"@115911 how much paid off to upgrade? | @288844 Hey there, send us a DM and we can take a look at your upgrade options :) *ChanneyT"
"@TMobileHelp show speeds in sf, any reason? | @288917 I'd love to make sure you are seeing #MagentaSpeeds! Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
"“@282840 illegal upgrades and excessive debits to account by @115714 for months. Can’t wait to hear back from FCC.” #switchback | @288930 Please send us a Direct Message, so that we can further assist you. - NA"
“@282840 illegal upgrades and excessive debits to account by @115714 for months. Can’t wait to hear back from FCC.” #switchback | @288930 We would like the opportunity to look into this matter and have it resolved. - NA
"“@282840 illegal upgrades and excessive debits to account by @115714 for months. Can’t wait to hear back from FCC.” #switchback | @288930 Hi there, Please send us a Direct Message, so that we can further assist you. -CW"
"@115714 https://t.co/79lLwQbSHF | @288931 Please send us a Direct Message, so that we can further assist you. -CS"
@TMobileHelp can you pls address a service issue in Naples FL. There is no service across the street from a TMO store @31882 See DM | @289051 We’re here to help and want you to have the best possible network connection. DM us for help https://t.co/Nr93OTtXRx *TaylorBest
@TMobileHelp thinking about buying a pixel and do the 50% reimbursement thing… if I don’t like t-mobile am I on the hook to pay it back? | @277814 Hey Jeff! That's a great question shoot me a DM for all the deets on the Pixel 2 Promo!  https://t.co/iUlnGXy3Ha *VinnyFrancisco
"@115911 Why is it that the Pixel 2 deal on your site is only if I buy a new line. Why is always buy a new line. Where's the loyalty perk | @289053 We want to make sure that you are getting the best deal! Shoot us a DM, and we can chat in more detail! *ErickiaLaChance"
"@TMobileHelp @115913  almost placed an order for a new line but ""$25 sim starter"" on a smart watch ? Get outta here.  Lost a line ! | @289054 @115913 We'll check out all options to get you into a new watch, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115714 you should be donating services and getting aid to your hurricane victim customers, not charging them for service that is not there! | @289065 Our bill generate as normal, however we are waiving all roaming charges that have been allotted on your account. -JN"
"So @115714 has the worst customer service . Any suggestions on different providers Verizon TMobile ? | @289066 Hey Lisa, this is not the kind of feedback we like to hear! Let us know, what seems to be the issue? Sprint cares! -RW"
Service @115714 store in South Austin is horrible.  Left without being helped. Met my expectations. 🤷‍♂️ | @289067 Oh no! This is not the way we want our valued customer feel. Please let me know why you felt this way? We are here to help. -RM
@TMobileHelp rocks! | @289087 Thanks!  You are rad to the max! We love you here at T-Force! <3<3<3 to the Moon and back!!!! *TaylorMoon
"Then I said there's an issue w/my phone & he says ""I see your problem, would like to add a tablet to your plan for $25/mo?"" High 5 @115714 😡 | @289101 Hikes! This is definitely worrying. Let's see to it that you get better treatment now. Please DM us so that we can assist you. -KT"
"@115911 Why is your LTE always slow | @289154 Hey Zay, do you know what kind of speeds you're getting? Send us a DM and we can assist you :) *ChanneyT"
"Since details are coming out super slow, is there at least confirmation that iPhone X will even be JoD eligible @115911 ? | @163618 Still no update on JOD pricing. I know its been along wait, but it is almost over. *MakLarson"
"“It’s a great day at @115911” said my phone then cold transferred me to another department and failed to remain on the line. @TMobileHelp | @172210 Whoa Daniel, that's not the experience we want you to have! Send me a DM here so I can help: https://t.co/QIHNBDHoV8. *LaurenWalker"
@TMobileHelp @115911 finally got rid of the hamburger menu on iOS 👍🏾🙌🏾 https://t.co/xSJNHFDBml | @289164 We were feeling quite festive with this weeks goodies! :) https://t.co/hzjqSun5Lf *TreBrewbaker
@115911 can I have the number  for fraud department? Customer service they don't have it. They locked my account! | @289165 Hey there Alan! I see your DM and am on it! Be on the lookout for a response from me shortly! *VanessaChavez
@TMobileHelp what's the 3 line promo? | @151902 Great question! :D Please send me a DM here: https://t.co/gAmFrAsnx1 and I'll show you the #MagentaDetails *PatrickUllmann
"@TMobileHelp  Data has been very bad in Downtown Seattle for weeks. Slow LTE, Intermittent ""4G"" and dropping to Edge for extended periods | @289166 I'd love to make sure you are seeing #MagentaSpeeds! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"@115911 @115913 can I open new line, get pixel 2 promo, then cancel new line and use pixel on my existing line? | @289170 @115913 Hey there, Brian. The new line would need to be active at least for the amount of time it takes to receive the rebate. *DanKing"
Hey @TMobileHelp what am I supposed to do when it says that someone already redeemed my Fuel Rewards code? | @289171 OH no! Let's check it out!  I'm happy to help! Can you please DM me? - https://t.co/pPPWxmt76F *JohnKuhn
@sprintcare @115714 ASURION HAS HAD MY PHONE FOR REPAIR FOR ALMOST 2 WEEKS! I NEED MY PHONE REPLACED IMMEDIATELY!!! HELP | @289189 Hey thanks for reaching out. We would like to look into this for you. Please send us a Direct Message so we can further assist. -KD
"@115911 I'm at Humboldt State University and I have no service,  I woke up on Monday and till now I don't have service. | @___J_e_s_u_s___ Yikes! We've got to keep you connected! Send us a DM so we can check this out and get this resolved for you. *WhitneyJ"
"@TMobileHelp, If I avail of Samsung Note 8 BoGo, will I be charged NJ tax upfront? | @228354 I've responded to your DM and I will meet you back there! https://t.co/lOqKyE0PXQ *ReillyLeritz"
@115911 just wondering when band 12 will be active in phoenix. I have bad service on baseline road between 40th street and 24 th street. | @289277 Send me a DM and let's look into this! https://t.co/86MicZnF9C *WarrenCamp
Do you think this Merger is a good idea? https://t.co/sHsf48vrKP | @289304 Hey there! Are you a Sprint customer? Do you require assistance? - RA
"@115714 your cs and fraud dept is a joke | @289305 Please send us a Direct Message, so that we can further assist you. -JJ"
@115714 @sprintcare is absolutely the worst ! I been on the phone all this time getting the run around I’m so over this shit https://t.co/5PFiGXi6Xv | @289306 Hi! Tell me what's going on and I can help you. -ED
@sprintcare could you tell @18872 they need to tweak their upgraded ntelos cell network. @115714 @116447 | @289307 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
@sprintcare could you tell @18872 they need to tweak their upgraded ntelos cell network. @115714 @116447 | @289307 @18872 @115714 @116447 Team @116447 will reach out to you momentarily to address your account concerns.
"@115911 when are you gonna fix this crap service in houston. On the ne side of the loop from the city and getting .45 down and .01 up??? | @289436 Hi Chase, let us take a look at that. DM us, we're here to help. *JoanO"
"@115911 #TMobileTuesdays + #Contest. 
I like CHOCOLATE! | @288916 An absolute classic but don't forget to use #TMobileTuesdays + #Contest *TreBrewbaker"
"@115913 @tmobilehelp are you matching dumber's $200 gift card on LG V30? | @265201 @115913 Starting Oct 13 customers who purchase an LG V30,  may get a second LG V30 to receive a rebate in the amount of up to $500! *TaylorBest"
"@115911 My PHONE SERVICE IS NOT WORKIN I NEED IMMEDIATE ASSISTANCE IN AUSTRALIA #tmobile | @215849 My team and I are on standby ready to help, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 @115911 Hey folks i have a slight issue hoping you can assist me.  Purchased 2 gear watches and being charged  $100 restocking | @289438 @115913 You're in the right place for assistance, DM me and we'll dig in https://t.co/Nr93OTtXRx *TaylorBest"
"Canceling my @115911 account so over them ripping people’s off during the Hurricane my cellphone did not work for an entire 2 wks | @289440 Damaris, I assure you that we would want to have you connected in situations like this. DM us so we can assist. *KeithM"
"@115714 you have the WORST customer service I have ever encountered. It’s not even like your service is cheap to make up for it. | @289466 That's not the feedback we like to read, what makes you think this way? What type of inconvenience are you experiencing? -JT"
get it together!!! 🙄🙄 @115714 | @289467 Hello are you having some trouble that I can help you with. -FR
@115714 be flexing in them commercials. Y'all know y'all shit horrible. Terrible. Disgusting. | @289468 This is not the feedback we like to hear. What issues are you having? -RL
"@TMobileHelp your website says I have @115911 coverage where I live, but it’s a complete dead zone. | @289515 Hi there, Jaren! I understand how important it is to have good coverage. Send me a DM and I will be happy to help. *FaisselD"
"@tmobilehelp I redeemed an offer by mistake. Can it be reinstated? Dunkin donuts gift card. 🙄 | @289569 Hey Alison, shoot me a DM https://t.co/zMHlDmwgGJ so I can check that out for you =) *VictorianLang"
"@TMobileHelp trying to use my $10 credit for @233595 online, but it says the gift card is not valid and there’s no access code. Help? | @289570 Do you mind DM me I can try and see what is going on here *RyanPerez"
"@TMobileHelp trying to use my $10 credit for @233595 online, but it says the gift card is not valid and there’s no access code. Help? | @289570 https://t.co/GzQFNLmNtl *RyanPerez"
"@sprintcare @115714 fix your service issues!! | @289673 It seems like you are in need of assistance. Please send us a Direct Message, so that we can further assist you. KC"
"@TMobileHelp Hi, how can I get my issue escalated to a higher level? Have tried 6 or 7 times to get my phone unlocked  - all attempts fail | @289689 We'd love to assist you with a device unlock! 🔓Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"Trying to give @115714 my money and upgrade to an S8. Can't shop online and their support can't clear the issue - guess @115911 it is! | @289823 Please send us a Direct Message, so that we can further assist you. -AL"
Joined @115911 a month ago; am discouraged already. Was told incorrect info and store manager won’t honor it. @ATT will be seeing me soon. | @289825 We'd love to help get to the bottom of this! Please DM so we can assist. *JohnWard
"@TMobileHelp having issues with rebate for switching from Verizon for months now . Please help . | @289959 Hey Cassie, I would be more than happy to go over any information with you can you send me a DM :) *AnaAliciaCortez"
With speeds like this why wouldn’t everyone change over to @127051 🤔🙄 #LTE #speedtest watch out @att @115725 @115911 @115714!!! https://t.co/YeK4RA1cwu | @119050 Hi there! Seems like you're experiencing slow data. Let us take a look into this for you. Shoot us a DM to assist. -JA
"I paid my phone off and for my line to be turned off but they didnt and their still billing me. @115714 https://t.co/8HMxwHUGK4 | @289985 Hello! We'd be glad to assist you with this matter. In order to do so, please DM us. -L.D. https://t.co/rMApsV8PQY"
"@115714 I am getting tired every time I call I have to talk to someone that can’t understand are barely speaks English | @289986 Hey, I am happy to assist you. Please send us a Direct Message, so that we can further assist you. -TT"
"@sprintcare still waitin on my iPhone8 delivery times r ridiculous& changing daily! I need a refund/credit for my shipping, tired of waiting | @205033 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
"Your service sucks @115911 | @290107 Oh, no! Send us a DM and we can figure out what's going on. *JonPorter"
"IDK if it is #signal (@32052), my @1647 7 edge or #Android #Oreo but since update, Signal has run like crap. Doubt it's @115911 | @290108 Might as well check just in case. DM us, let's make sure everything's running smoothly on our end. *JoanO"
"No really, I love @115911, but $243 for one phone call ? That’s crazy. You’re supposed to be the modern alternative to old-style plans. | @290109 Hey James. I hear you and I'd love to look into this charge with you. DM us here so we can check it out. *BlakeT"
@115911 how much you guys charge for 2 lines with iPhone 8 ? | @290111 We'd love to get you an accurate estimate! Please DM for details :) *JohnWard
@115911 @115913 how can I try to get stuff from TMobile Tuesdays?! Bc I can’t figure out what to do | @290112 @115913 Hi Ashley! You need to get the goods! DM us and we'll help you out! https://t.co/3sF8qpf2nx *AlissaFast
@115911 3/5 bars is all I can get on Maui. New customer. 3-5 min to open anything. Unlimited data is worthless if it's as slow at dialup! https://t.co/hDhnofW1uZ | @290114 Wow the nostalgia! Your service is our priority. Please send me a DM and we'll help: https://t.co/4lHu3HURzy *TylerRoquemore
"OMFG, @115714 has found a new way to be awful. | @290134 Hi there! Tell us how we can change this impression. -JA"
"Dear @sprintcare, why is every call to your 'Support Experts' like running a marathon... LONG AND PAINFUL! #damn | @290135 Truly sorry to know about that Ed! Please send me a DM and I'll be happy to assist you. - LP"
"@115913  i have a trouble with my tmobile account and need to speak with you ....what is the best way to cantact you... | @290227 @115913 We're here for you, Gustavo and we want to square this all away. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I have full bars but no service. Thank you @115911 | @290229 Yikes! Let's dig into this, and get you back up, and running! Send us a DM, and we can chat! *ErickiaLaChance"
"@115911 why does MMS between other TMO customers fail most of the time but go through to other carrier users just fine? | @290230 That shouldn't be happening, Robert! Send us a DM and let's figure out what's been going on. *KeithM"
"@TMobileHelp trying to unlock my paid off S8+. Customer service tried to unlock the phone that wasn't paid off. Need some help please. | @197009 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"Leaving my moms phone plan. Should I stick with @115714 or try out @115911 , @115725 , or @ATT !!! | @290247 Hello, it really would depend on how satisfied you were with the service on the phone."
"Leaving my moms phone plan. Should I stick with @115714 or try out @115911 , @115725 , or @ATT !!! | @290247 Send me a DM and I'll let you know all the reasons you should join the #MagentaFamily! https://t.co/4lHu3HURzy *TylerRoquemore"
"@115911 my fave halloween treats are carmel apple pops, reeses, & sour patch kids ! 🎃💀👻 #TMobileTuesdays + #Contest | @290320 Uhhh all are so good, Chelsea! Make sure to use the #TMobileTuesdays and #Contest hashtags to enter, though! *JoanO"
@TMobileHelp I see the gift card code for the Nordstrom note but no access code | @290322 Oh no! Let's make sure you get all hooked-up today! Send me a DM & I'll take a look :) *AlexKimbrell https://t.co/GefRnVHVqu
"If ur pushing an update to the G5, can u plz stop it? My battery is dying super fast & my phone is blazing hot for no reason @115911 @118302. | @118394 Hey there, we always want to be sure you have a working device. DM us and we'll check this out! *MelJ"
"@TMobileHelp worst service ever, been in line for half hour and the guy decide to take the man behind me, because apparently he knows him | @290323 let's turn this around send me a DM!  https://t.co/ezZMoc7QXB *GraceFranco"
@115714 service is sooooooo trash!!!! | @290344 Hello! Have problems with the service? Let us help! Please provide us a description to further assist. -VS
"I’ve had @115714 for years and have always defended them as the best when others go elsewhere. I’m starting to re-think all of that. 😑 | @290345 In order to reopen the chat window, please just scroll back to our previous message and click the link again. (2/2) -  EH"
I’ve had @115714 for years and have always defended them as the best when others go elsewhere. I’m starting to re-think all of that. 😑 | @290345 Hi there! We would hate to see you leave. Please allow us to continue assisting you to your secure web platform. (1/2) -  EH
PROTESTDAY156/1232 @115911 DON'T SWITCH they still owe me $1232 @12232 | @175099 We'd love to help!  Please DM so we can assist. *JohnWard
"Hey @115911 can you give me another coupon code for @11327 since they won't honor my return with my original coupon | @290423 Let's take a look, Vin. Send us a DM and we'll chat *ErikS"
"@115911 SyncUP Drive = paying $500 Plus to get a notification every time a gust of wind hits your car. #syncupsux | @290424 Whoa. What do you mean by that, Elizabeth? Please send us a DM so we can collect all your feedback. *KeithM"
"I’m really beginning to regret going to @115911 if you’re thinking it DON’T | @290425 Whats going on Andy? DM us, we'd love to turn this around! *MelJ"
"@TMobileHelp how long do I have to return the Apple Watch ⌚️ I ordered? Not happy with it | @158665 We definitely want you happy! Please, meet me in DM and we'll go over details. https://t.co/BXDdporH4e *JenniferRivera"
"Hey @115913 it took 3 hours on the phone w 7 different ppl over 3 days and I still don't have my Digits line fixed. What's up w that?! | @290537 @115913 We always aim to provide the best possible service, Tony. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I have 5 Sprint lines, and their contract times/dates/leases are all over the map. How hard is it to make the switch? | @290538 We make it easy John! Check out the details here, and DM us if you have any other questions! https://t.co/vWOWmKnkAK *MelJ"
"Seriously @115911   Is this the amazing internet speeds you advertise? https://t.co/lN8QSlOkwV | @290540 Hey Russ, let us taker a look. DM us, we'll get you the speeds you expect. *JoanO"
"@115911 service has been unacceptable as of late. Signal is not consistent and now don't even get messages. Texts popped up all at once https://t.co/imUwzI38UP | @290541 Hey Roberto, send us a DM and we'll look into this! *MelJ"
@TMobileHelp Customer care can't provide me with the info I need to apply for the new Pixel Promo and I need to add a line for my mom soon. | @290606 Hey there T! T-Force is here to assist! Send a DM on over! *TJEllwood
"@115911 What date will invoices for the period ending October 6th be available? | @290657 Hey there, we'd be happy to get you the details. DM us and we'll take a look! *MelJ"
"Never mind, @115911 fam, we all good with the Netflix. You tha best! | @290658 Couldn't be this #UnCarrier without you Taylor! Thanks for being AMAZING! *DannyHarvey"
I tried to call @115714 to make a complaint and still couldn’t because I couldn’t understand what he was saying and he couldn’t understand me 🙄🙄🙄 | @290675 Thanks for tweeting us. This is not something we like to see. DM us some more details to review this situation. - GS https://t.co/rMApsV8PQY
"Hey @115714 I have some questions.... smh | @290676 Hey! Go right ahead, we're here for you. -KA"
"Everywhere we go here the cell phone service is terrible #Sprint | @290677 Seeing this brings great concerns to us. Please send us a Direct Message, so that we can further assist you. - NN"
"@sprintcare The rep I called says ""Your account may have a reservation.""      Reservation?   With who, @115725 ? | @290538 Thanks for giving us a Heads up! Can you shoot us a DM for us to have a chat? I'd like to help you out with this. -DC"
".@TMobileHelp my T-Mobile Digits line was removed from my account. I was a Beta customer for it and sign up for the it under a promo. | @290700 Hey! You, can you please DM me. :) I'll be more than happy to help you  https://t.co/XOMz3euW2N *RehanaAnwar"
"Had a very bad experience with @115911 today, actually been ongoing for several weeks. My survey, with a spelling error https://t.co/4si6lcmdDt | @290744 Hey there. This makes me so sad to hear 🙁 Can we have a chance to turn this around? Send us a DM and we will chat! *ErikS"
@115913 @TMobileHelp just had worst cust  Care exp with TMo. Spoke to totally impatient rep. Broken awards system. Frustrated. | @290745 @115913 We're on this and we want only the best experiences for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"Service is not the tea @115911 in Rio Grande City, Tx most unsatisfied with they're customer service and my money's worth. Someone help https://t.co/DaOm4AM1sZ | @290746 We're here for you! We would like for you to stay connected in the best way! Send us a DM so we can assist. *KeithM"
"If u have Jump on Demand, don't upgrade online. @115911 will use that as an excuse to take it away from you. They jus did it to me. | @290748 We would love to chat with you about this to get to the bottom of what happened. Send us a DM! *ErickiaLaChance"
"@115911 was the $10 Nordstrom freebie only good for 1 per account or 1 per line? I only see it on my phone, not my kids' or husband's | @290749 Hi Brandi! What are you going to get at Nordstrom? 😍 Each device should have a code! Send us a DM and we can help! *TarynS"
"@115911 please help, I’m a new customer and can’t set up my T-Mobile account online | @290751 We're here for you Jamie! Send us a DM and we'll get you set up! *MelJ"
"I have full bars & my phone is still going slow. @115714 is literally the worst service ever | @290793 Let's get started on resolving this matter. Please send us a Direct Message, so we can further assist you. -NW"
@115714 get better customer service reps to deal with the fuck ups y’all putting me through right now | @290795 Hi there! Can state the issue you're currently experiencing with us today? We are here to help. -JA
"Thank you @115911, @128832  and #TMobileTuesdays for the new hat!!! GO @117118 !!!!!!! https://t.co/qYY5DqDpOP | @290883 That hat looks fresh! I hope you enjoy! #TmobileTuesdays *JonPorter *JonPorter"
@115911 Can't figure out how to apply code TMT2 for free drink when enrolling DD card from #TMobileTuesdays. Don't see a place for it in DD app or website. Help? https://t.co/slINxRGwrT | @290884 Hey!  Send us a DM and we can get you taken care of. *JonPorter
I just want it on the record that @115714 is the worst phone service I’ve EVER had! Once I leave... 🗣 NEVER COMING BACK! ✌🏾 | @290930 Please send us a DM and follow us so we can assist. -KG
"@115714 your network gags ... caint wait to December..... HE GONE!!!! | @290931 Hey, what issues are you having with the network? DM us. - NA"
"@115911 what about treats for me since I get no service with your service?? | @291016 I depend on my service as well and I want to look into this for you and help get you the signal you need. Shoot me a DM, right away. *JPL"
"@TMobileHelp Is Nordstrom giftcard for everyone in #TMobileTuesdays? All my friends got it, but I didnt. 😔 | @291017 Hey there! I want to make sure I can take a look into that for you can you please send me me s DM? :) *VickyHernandez"
@TMobileHelp Need help making some changes on my account. App isn’t working | @200659 Go ahead and send me a direct message and I can get everything pulled up here!! :) *NatashiaLundgren
@TMobileHelp Need help making some changes on my account. App isn’t working | @200659 What changes were you needing done today? *NatashiaLundgren
@TMobileHelp Need help making some changes on my account. App isn’t working | @200659 Hey Caleb!! I'd be more then happy to help make some changes for you today. *NatashiaLundgren
"@115911 argh....1st the vudu link doesn't work, now the Nordstrom gift card code doesn't work for T-Mobile tuesdAys!  Bad day Over there? | @291019 We'd love to find out what's getting in your way on those! Please DM so we can help. *JohnWard"
@115911 so looking forward to T-mobile Tuesday to realize it won’t stop loading.. what’s wrong with the new update :( #NoGasForMeToday https://t.co/EJ17xeFEq8 | @291020 Oh no! We definitely want you to #GetThanked. Does it do it every time you open it? DM us so we can troubleshoot. *KeithM
@115911 i cant seem to find how to play in the new app? | @291021 Send us a DM and we will get you taken care of! *JonPorter
@115714 your service sucks on the south east side of Chicago | @291182 We don't want you to have any issues. Please send us Direct Message. -  CF
"4th time i had to call @115911 to change my sim card. Cant get anyone who speaks English or knows how to transfer with out hanging up! | @210063 Nobody has time for that! Send us a PM, and we can get that changed real quick for you, Matt. *TarynS"
Need some help @TMobileHelp | @178479 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@TMobileHelp I've been getting these speeds consistently for the last hour or so. Can't browse anything on the internet. https://t.co/r7cjtDLOsE | @291224 That's not the experience we expect, please send me a DM and we'll work together: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
"I’m not sure anymore @115911  paid a bill of 200$ for just one phone and you guys can’t seem to send me a bill text . | @291226 Hmm, sounds like you may have some questions about your bill Juan. Let's figure this out together. DM us! *KananiB"
@TMobileHelp Any outages in Atlanta? I usually have three to four bars where I'm at but now only have one to none | @291229 We can take a closer look at the signal over there! :) Click here to DM me https://t.co/6eZrWJ9PIa *JustinRhodes
"@115911 Your web store is awful. I'm trying to give you money, but can't get past ""Who is getting the new phone?"" screen. | @291253 Allow us to help you with this. Just send us a PM and we'll get started Jeff. *KaeW"
I swear no one at @115911 knows what they are doing. I have talked to four different people and yet everyone just keeps passing me around. | @291381 That's not what we like to hear.  Send us a DM and we can look into this for you. *JonPorter
Been on hold with @115911 for 40 mins now - any word on ya #ShiteService | @291382 Hey!  Send us a DM and we can get you taken care of. *JonPorter
"@TMobileHelp And that they need to buy new T-Mobile iPhones to switch?  Doesn't seem very Un-carrier like to lie to older Americans. | @291383 We're here for you, Taylor. Click on my picture to send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp this week my data has been so slow that I can't watch video more than 480p. I tried in a variety of places. What's going on? | @291391 Hey I'm here for you! Shoot me a DM Let's talk https://t.co/BMDMqsRi3P *DebKlajbor
@TMobileHelp my Atom My Little Pony ticket says it’s expired.... #TMobileTuesdays | @291392 Hey we're here for you! Shoot me a DM Let's talk https://t.co/BMDMqsRi3P *DebKlajbor
@115714 sucks | @291438 What's causing you to feel this way? Allow us to help! -JD
"@115714 whats the policy for giving out pokemon patches? i was told i had to buy something to get one! 😤 | @291451 Hey there! Just need to visit a participating Sprint Store, then ask for your training badge. Nothing else is required. - M.P."
@116447 your team said this was handled. How dare your company continue to add to this trauma. https://t.co/37jaz32Mfo | @291452 Team @116447 will contact you shortly to further discuss your account concerns. https://t.co/A0SUTLDOWN
"Yeah t mobile boutta hear me this morning playing with my service how tf do I not have service since last night @115911 fix your shit moe | @291498 Okay. Lets start by you telling us where you are in D.C. NE, SE, NW, etc. Send us the details in a DM B. *KaeW"
1 hour and 15 minutes. https://t.co/iGPVdepv2t | @291590 Let us take a look into this for you. Shoot us a DM to further assist. -JA
"@125241 En Ponce ya 4 dias que celular tiene señal de Sprint pero no sirve. | @291591 Hola! Sentimos los inconvenientes, seguimos trabajando arduamente para mejorar los servicios. Gracias por su paciencia. - LP"
"@115714 I am disappointed with the level of customer services provided by your reps. Over an hour on the phone and so much misinformation. 😒 | @291592 Please send us a Direct Message, so that we can further assist you. -AP"
@115714 I'm coming back I hate @ATT service with a passion. | @291593 We are happy to hear that you will be coming back to us. Are there any offers you were interested in? -AC
@TMobileHelp is there a way to set like a curfew in parental controls for data/messaging.It seems to only work for calls. | @153169 Great question Doug! I am happy to go over your options! Please shoot us a DM! :) *JanetGarner
"@115913 @115911 Who is your West Virginia roaming partner that has this logo@top of phone? https://t.co/fTZucrBtGo | @291725 @115913 Let's dive in and check out what roaming partner you were on, Neil. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115913 thank you for adding $455 of fraudulent charges to my bill and allowing identity theft #TMobile  @31231 | @291726 @115913 We want to get your account and these charges all sorted out. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@117543 is B12 complete in the Hudson valley? 12550, 12601, 12538, etc. | @291727 @117543 Hi! Let's take a look at our maps and get you more details. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 mane y’all trash, fix y’all customer service please | @291728 Oh, no!  That's not what we like to hear.  Send us a DM and we can get you taken care of. *JonPorter"
Hey @115714 improve your God damn customer service. It's just terrible beyond belief.. | @291779 Hey! What seems to be the issue? We'd be happy to help you here. -NW
@sprintcare when will service be restored to zip codes 95966 & 95965? | @291780 I'd be happy to provide this information for you. Shoot us a DM so we can further discuss. - SP
"THEY CALLED. 🙌 Now, let's see if we can fix this $700 bill problem... https://t.co/8GQTHexIfB | @208383 We're reviewing the issue and will be contacting you within the hour when we have a resolution. -HM"
"@115913 any kind of payment. Once again promised there wouldn’t be any charges and my bank info was removed. LIES, more and more lies | @291845 @115913 We'll get to the bottom of this together, message me by clicking my picture https://t.co/Nr93OTtXRx *TaylorBest"
.@115911 last week i called u to get my service back from u after a little stint I had with sprint.I was told that if I signed up for jump | @291873 Hi Bianca! We want your experience with us as flawless as you! 💘💘 Send us a DM so we can get everything taken care of for you. *TarynS
@115913 This is nonsense! How can we tell if my info was compromised? https://t.co/TUcDOZHsqv | @291874 @115913 Hey! We'd love to dig in and get a closer look a this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@115913 any truth to this? https://t.co/jM10HNGDgK | @159495 @115913 Hey! We'd love to check this out. DM us. https://t.co/3sF8qpf2nx *AlissaFast
Dear @115714 I am not sure if I can continue to be a loyal customer. I have been with you since @115714 acquired Nextel. https://t.co/tXjOpqWsYp | @291900 We saw that you deleted your public response. Look forward to assisting you via DM. -DR
"Dear @115714 I am not sure if I can continue to be a loyal customer. I have been with you since @115714 acquired Nextel. https://t.co/tXjOpqWsYp | @291900 Thank you for reaching out to us. We want to help. Please send us a Direct Message, so that we can further assist you. -DR"
"The ""I have no service."" starter pack @115714 https://t.co/PKuMnRf8N7 | @291901 Hey! We would love to take a look into this for you. How long have you been experiencing this issue? We're here to help! -SM"
"@115911 Went from Concord AR to Clinton AR. Mostly a dead zone for well over half the trip. Be interested in testing new network or devices | @291973 Thanks for reaching out again, Jay! Send us that DM so we can take a look at and keep you connected! *WhitneyJ"
"@115913 I n÷d your help Mr tmobile guy, I need this ""extended pay"" thing on my acct reversed | @291974 @115913 We got you covered, send a DM my direction so we can start digging in https://t.co/Nr93OTtXRx *TaylorBest"
@115913 Greetings. I need someone with some authority to help me sort out my @115911 bill. Why is monthly bill over $150/mo for 1 line? | @292016 @115913 Hey! It looks like we last sent you a DM. Meet us back there. We're here for you! *AlissaFast
"@TMobileHelp Why can't I edit my plan online anymore?? The change plan, manage data add-ons and change services are greyed out. | @292017 Yikes, let's check that out for you Alex, I got your back! DM me =) https://t.co/zMHlDmwgGJ *VictorianLang"
@115913 Is anything being done about this? The update states this is still an issue. https://t.co/Q1nKjCwdtT | @292018 @115913 Hey! Meet us in DM and we'll check this out. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 tired of slow mode network go with T-Mobile and be fee, slow mode should be only on your camera not your network | @222650 Hey Johnathon, send us a DM and we can make sure you're getting the best experience possible with us. *ChanneyT"
"how are you going to take 2 whole ass days to unlock a phone @115911 🚮 | @292019 Hey Lex, the unlock process can take up to 72 hours! Send us a DM for any further assistance :) *ChanneyT"
@117543 @117540 why when making a calling from a another line in multi line settings in dialer on my V30 does my phone drop to 4g? | @292020 @117543 Hey! We're here for you and we'd love to get to the bottom of this. DM us! https://t.co/3sF8qpf2nx *AlissaFast
"Ok @115858 this is the 2nd issue I’ve had with my new iPhone 8 on @115714. I think it’s a combo of hardware and software, but still. #wtf #fb | @292045 Hey there!  Please elaborate a little on the issue at hand. Please send us a DM, so that we can further assist you. - KP"
"@sprintcare I need to speak w/ someone re: my bill. It’s past due (1st time I’m late w/ a payment) & I owe $100 more! crazy! help! | @292047 Hi Erin! I'll be happy to assist you. May you please send me a private message, s that we can further assist. - LP"
@115714 I want a new @155347 ! Can you hear me now? I need a phone ASAP. HELP! | @291900 @155347 You would not need purchase a device when you have already filed a claim paying $200 for a replacement device. -DR
"@115714 Again I am a brand loyalist, a longtime customer. Although others have told me give up, I want to give you one more chance. (cont) | @291900 Asurion would need to take responsibility for the device that was delivered. -DR"
@115714 The rep at the store couldn’t activate my phone they said something was wrong with the sim card. (cont) | @291900 Since the device was sent through Asurion you would need to contact them for further assistance. -DR
"@115714 why y'all lie all the time?🤦🏻‍♂️ | @292061 Hey, is there anything we can assist you with? - NA"
"Tonight I went to the @115714 store, I anxiously waited for my phone but to no avail it didn’t work. (cont) | @291900 Did you contact Asurion concerning this issue? If so what was done to rectify the issue? -DR"
"My local corporate store won't upgrade me to the Note 8 (I'm upgrade eligible), please help!
.@116447 .@260054 .@sprintcare | @292062 Please visit us at https://t.co/KDKMy1BbDn .  -Team @116447"
"My local corporate store won't upgrade me to the Note 8 (I'm upgrade eligible), please help!
.@116447 .@260054 .@sprintcare | @292062 Please DM any additional inquiries if necessary.  -Team @260054"
@115714 I went to the store but because it was an older model it couldn’t be activated. (cont) | @291900 Thank you for the information provided. Are you still without a phone at this time? -DR
"Like I literally washed my hair, made dinner, and fed my dog while on the phone with @115714! | @292063 Our apologies on the inconvenience you have experienced. We'd like to help you! Please send us a DM. -EC https://t.co/rMApsV8PQY"
@TMobileHelp My digits lines disappeared overnight i was a beta user and had the life promo activated what happened? | @292114 Lets slide into direct messaging so I can help get this taken care of you. https://t.co/UjLZ4Px65q *MakLarson
@115911 what credit bureau do you guys use? | @292185 We may be able to figure this out for you Art. DM us and we'll assist you. *KananiB
I have about near had it with @ATT 's terrible service out here..bouts jump on the @115714 campaign | @118390 How may we be of your assistance today? Please let us know. -AG
"@TMobileHelp was going to order beats headphones for my iphonex when it came out but they were oos. Now they are back, I can’t finance because I’m not ordering a phone? Please help! | @292272 Hi there Ben I will be more than happy to help you with this if I can just find out what headphones you where going to get ? we have a few different options for Beats *AvaisR"
@TMobileHelp how do I get my iPhone visual voicemail to work? It was working great until a couple of days ago. | @292273 Hi there my names Muhammed from T-Mobile. What will do is troubleshoot your phone and get this problem sorted. *MuhammedP
"@115911 hello, T-Mobile Tuesdays on my iPhone doesn’t work! Help me please. | @292326 We're here for you, Alessio! Gotta make sure you #GetThanked. DM us here so we can get you going again. *BlakeT"
"@TMobileHelp Is there a problem w/ towers around Grooms Rd. in Cincinnati, OH? Data keeps failing, have to cycle airplane mode or reboot. | @247383 You gotta be able to use your data! DM me and and I'll get this figured out ASAP! https://t.co/ajg0boXCWT *TanyaFalandysz"
@TMobileHelp Need help My Digits line was taken off my phone for some reason. This really screwed me over. | @292328 I can make sure we get this turned around for you. DM me here https://t.co/LCoTGMV7tC. *KennethStone
"Ayo @115714 fix my sisters phone g | @292376 Hey there, what seems to be the issue with your sister's device? -AS"
@115714 @116447 I’m so fed up with sprints customer care services. They don’t keep there word. Im about to switch to T-Mobile!!! | @292440 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily.
@115714 @116447 I’m so fed up with sprints customer care services. They don’t keep there word. Im about to switch to T-Mobile!!! | @292440 DM us your phone number so that Team @116447 may research your concerns.
"@115913 Your East Meadow employees have my sim card. This is now your problem as well. | @292511 @115913 My team and I are here to help with whatever is going on, please message me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp can the Apple Watch series 3 be purchased on JOD to replace my iPad? | @292528 Jump on Demand is not available for the Apple watch 3. Send us a DM and we can go over the other options together! *SidneyNorton
"@TMobileHelp Hi! I have a question, do you still sell this? & if so, how much is this? @115911 @115913  https://t.co/MdFpKwYa8t | @292530 @115913 We have our Cellspot router available. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@TMobileHelp Hello, I noticed that this week on TMobile Tuesday my friend got $10 Nordstrom credit, but I didn't. | @292569 Hit me up with a DM and I will be able to help you out. https://t.co/ExhSfOyOH5 *SarahScherman"
"@TMobileHelp Hello, I noticed that this week on TMobile Tuesday my friend got $10 Nordstrom credit, but I didn't. | @292569 Hi there. 
My name is Sarah and I will be helping you tonight. I will for sure look at what is going on with the ... https://t.co/Ck6JIYRxol"
@115911 how do can I upgrade to the iPhone 8? | @292570 Let's take a look into your upgrade options Fernanda! Send us a DM for assistance. *JasmineS
"@TMobileHelp lgv20...8 mos old (bought 2/17) and screen has burn in on notifications bar and on side!  Thought couldn't happen on this phone | @292571 Oh no! Thanks for letting us know, so we can help! Please follow this link: https://t.co/rAosiBSeqZ to DM me. *PaulPerkins"
@sprintcare if I buy an iPhone from your site in full is it unlocked? So Can I switch out SIM cards like I would if I bought from Apple? | @119578 Glad to have you on board today. Are you referring if the device would be unlocked for domestic or international use? - AP
"2days? should be more just sayin https://t.co/v3RCTRaK0E | @292608 We do understand and empathize with you, however this is what Sprint is currently offering at this time. -AH"
"Omg my phone signal has been super slow lately, get it together @115714 ! | @292609 Hey, thanks for bringing it to our attention. Send us a DM with your zip code so we can pinpoint your service issues. -KY"
"NO. The first 3 digits of license plate are GCD. https://t.co/203rHLbV5o | @292511 We're here for you, send me a DM so we can assist, Tracy https://t.co/Nr93OTtXRx *TaylorBest"
"Thank you @TMobileHelp for helping me with my ETF! I knew I made the right choice! 😁 | @273829 Woop Woop! #MagentaForTheWin! Carrier Freedom is always clutch. Thanks for the shoutout, Cole! 😄💕 *BrittanyJones"
"@TMobileHelp I got a text message saying my digits line was disconnected from my main line. Why? | @292679 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp how do I know if my iphone X is going to arrive this friday? i preordered on friday but payment didn't process until today | @266328 iPhoneX is coming soon!! Shoot me a DM for all order status updates!!

https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@115911 Why did you guys lock my phone back? | @292807 Oh man! Devices can become locked to a carrier again, for a myriad of reasons. Let's take a closer look and help! *KittyG"
"@TMobileHelp can some please help me with an issue I am having with my Apple Watch | @292808 Hi there my name is Kristen, I am  happy to help you this evening.  Can you please send a DM?  https://t.co/p5tlOIac4q *KrisAlamed"
"T-Mobile's Chat App on https://t.co/Tq12D4Au9f is a joke. 
@TMobileHelp https://t.co/64zPxM9iEM | @292809 We're here to help! Please DM https://t.co/PqgHENiX1V and I'll get everything going :) *ByronEdwards"
This @115714 no service bs is old. You're a multi billion dollar company and it takes you over four weeks to fix a problem? Are you serious🤔 | @292828 Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -CS
"Sprint got our phone numbers wrong on our device and told me to fix it and now won’t respond #wow #newCustomerTreatment @sprintcare @115714 | @134203 We just tried contacting you and got voicemail, we also responded via DM. -CS"
@115911 I just wasted almost an hour of my time with an incompetent representative that gave me the wrong information on an order | @292853 Oh no! Consistency and reliability is important to me as well. Send us a DM for assistance. *JasmineS
@TMobileHelp Good Evening! I am in need of 2 nano sims for phones I’ve recently purchased & will receive soon. How can I order them? Thanks | @292914 Hi there I would be happy to assist! Please send a DM and we can get you taken care of! *JulieM
@115911 so now said I don’t qualify and he called back to inform me but was all false | @292915 You should always have a chill experience when it comes to your Netflix! Send us a DM and we can see what's going on! *TarynS
@115714 your service is horrible my phone has been dropping service for the last 3 months and you have done nothing about it | @292917 Hey there! We would like to take a look into this. Plz send us a DM and follow us so we can further assist. -MM
"I thought I had unlimited data @sprintcare ? #qtna | @292944 Are you experiencing data issues? Please send us a Direct Message, so that we can further assist you. -IC"
"@sprintcare whats the deal with sprint service being so bad in the entire 33186 area | @292945 Hi there! Please send us a DM, we would be happy to check on the coverage. -  EH"
@TMobileHelp My two beta DIGITS lines disappeared today.  I was approved for the beta thanks promotion months ago.  Can you help? | @293024 I’d be happy to help! Send me a DM & I’ll take excellent care of you! <3 https://t.co/8bwUUpcpQf *ChristalleBarron
@TMobileHelp I was wondering if it was still available to add jump on demand in store | @293026 A new Jump on Demand lease cannot be started in store it would have to be done over the phone through care *GretchenY
@TMobileHelp I was wondering if it was still available to add jump on demand in store | @293026 Hey Mohammed! My name is Gretchen! I can answer all your questions regarding JUMP On Demand! *GretchenY
This is T-Mobile life. I hate it. @115911 https://t.co/aGoZ3XkrWR | @293028 We have to see what's going on with your service. Tell us your location in a DM so we can help you out. *NaeJ
How is my phone roaming at home? @115714 better upgrade those towers | @293067 We'll like to look into this issue and bring a speedy resolution. DM us so we can begin. -SD
"@115714 @sprintcare each time I call to swap, rep said ""You can use the online activation tool"" I say ""Online tool is BROKEN"" #QA #UX | @224478 Hi Tony! We would like to assist you on this. Just, send us a Direct Message. -DA"
"@VerizonSupport @115714 y'all got any room for a new customer. I know y'alls service is sketchy, but I'm just tired of Verizons BULLCRAP | @293071 We'll be happy to welcome you to our Sprint family.  You can click on this link to view our current offers https://t.co/DXeSKlIlYx. -GS"
"@tmobilehelp After updating, I entered my code & it’s stuck on the circle of death, tried deleting the app & enter again but circle of death | @293135 Send me a DM and lets figure this out together! https://t.co/D4NKjg57yo *SultanGardezy"
Why can’t I make or answer phone calls ? @115911 😢 | @293143 Keeping you connected is a our top focus for you. Come on over to DM and let us check it out. *JeremyJ
"Security is important, @115714. We'd like it if you supported two factor auth. https://t.co/7zLges19my #SupportTwoFactorAuth | @293159 Hey there. You can reach out to our Sponsorship team by visiting https://t.co/U8vfUCAADd. -KW"
"For some reason, I don't get any of my voicemails until 8pm, even if the call was 8 hours earlier. Thanks for nothing, @115911. | @293224 That's really strange. Let's take a closer look to see what happened, Debra. Send us a DM! *RickK"
"@115911 you are losing a loyal 14yr family today. I never thought I'd be told to GO to another service by one of your CS Reps  #shameful | @293225 Let's restore the love, Wendy! 🌷🌷 Send us a DM and we'll sort everything out! #Let'sStayTogether *TarynS"
Hey @115714 please fix my account so I can activate my iP8!  This is ridiculous. | @293245 Hi there. Can you tell us what issues are you having with your account? Are you referring to your My Sprint account? -KW
"Netflix is increasing their price? Oh sorry, I didn't notice. @115911's got my bill <3 #UnCarrier | @181113 We sure do 💪! Thank you for being one of the best parts of our #MagentaFam ❤️ *AmberSellers"
"Hi @115911 your service sucks , i wish i would've stuck with @115725 https://t.co/FrLOiq5bz3 | @293321 Having strong connection is important to me, Anne. Let's take a closer look to see what's happening. Send us a DM! *RickK"
hey @115911 Thanks for not working https://t.co/wXDTdOZDDN | @293409 Let's take a closer look to see what's happening. Send us a DM! *RickK
@TMobileHelp i have not been creditted my trade in phones.  They are marked as delivered. | @293480 Hiya there! Were these trade ins for the iPhone promo? Send us a DM and let's figure it out! *PhungDao
@115911 do you have pricing for the iPhone X? | @293481 Yessss we dooo! Send us a DM and we can get those numbers for ya! *ChanneyT
"@32574 the wifi sucks. @115714 my service sucks. Can you two work together to not stress me out pls | @159224 Please send us a Direct Message, so that we can further assist you. -JE"
@sprintcare is the LG G5 an unlockable device? I purchased one and the said they had it unlocked but it does not recognize the sim. | @223234 I'd be happy to look into this for you. Send us a DM so we can see what's going on. - SP
Sheer frustration with @115714   After they told me everything was good(it wasn’t) i switched because I had 2 for my business. 1/2 | @293509 Hello I am sorry you are frustrated how can I help you. -FR
Yall need to fix yall website !! @115714 | @293510 Hello! Thanks for reaching us. Please follow us for further assistance. -FG
"Switched to @115911 from @ATT  recently, Can’t log in online and will be charged $5 to make a payment on final bill over the phone 😡 | @293536 Welcome to #TeamMagenta, Eliza! We're here to assist! DM us and we'll get you all set up here! *WhitneyJ"
@TMobileHelp I'm looking into adding a line. I'd like to bring over an existing phone number.  Could you hit me with some info? | @293537 Could we talk about the details in my private chat? LINK: https://t.co/1z5XewtUia *NicholasKale
@TMobileHelp I'm looking into adding a line. I'd like to bring over an existing phone number.  Could you hit me with some info? | @293537 Not a problem! My name is Nick and I'd love to help you out with that. *NicholasKale
"@TMobileHelp I'm looking into adding a line. I'd like to bring over an existing phone number.  Could you hit me with some info? | @293537 Once we establish that, I can send you another link to verify your account. Then I can get you those accurate deets! *NicholasKale"
"@115714 #DontDoIt https://t.co/uBCpbwFl0v | @293577 Hello! Do you need our assistance? If so, please send us a Direct Message, so that we can further assist you. --OC"
"@TMobileHelp hi, so I recently just got back to Jakarta, and I deactivated my phone number, but verification codes are sent to that number | @293657 Jesslyn, more than happy to help! Can you clarify what codes you're concerned with? https://t.co/JPRc1xI4YU *LolaChu"
"@115911 what deals do you have for customers who switch from other carriers? | @293658 Come one, come all! We've got deals for everyone! Shoot me a DM for the details! https://t.co/HTgeLMnnMO *DonHebron"
"@TMobileHelp Due to the ineptitude of your call center employees, I was promised a $50 credit by 10/10. Still not on my account. Wtf? | @293659 Just sent you a DM, see you on the other side! *LolaChu"
"@TMobileHelp any way to help with an unlocking of a tmobile phone thats fully paid off? | @293675 Sure thing, just send us a DM, and we'll get started right away! https://t.co/9x08hmPfV9 *OliviaStewart"
"I do HATE @115911 with every ounce of my being. That is all. | @293678 Ouch! We can't have that! How can we turn this around? DM us, let's chat about it! *WhitneyJ"
@ATT and @115714 have made it so hard to switch over from one carrier to another. Don’t even bother bc this is a nightmare 😒 | @293772 This statement is concerning to us. Can you let us know why you feel this way? -PP
"@293817 I am also having trouble with @115911.  I purchased the premium coverage and they are refusing to cover my damaged phone. | @293816 Hey Ken, let's take a closer look at this and see what's going on with your device! Send us a DM so we can help :) *KittyG"
Update: @115911 quickly fixed everything and were actually very nice | @293852 I'm so glad everything is fixed :) T-Force has got your back if you run into any other issues. *SpencerKalata
"@115913 😤 me with #TMobile right now. Over a month trying to get a cancelled line credit resolved with same results in a run around. | @293947 @115913 I see your DM and will be responding momentarily, I appreciate your patience. *TaylorBest"
@115911 can u send me a copy of my agreement. Thanks Jon Pally. 7183734585. __email__ | @293948 We'd love to assist you! Please send us that personal information via a Direct Message and we're on it! *ValerieP
"@TMobileHelp help, napa resident, is there a plan for temporary cell service during the fire, it is very frustrating and scary, | @293962 We're doing everything we can to keep you up & running, Buck! Shoot me a DM here https://t.co/QHDTFHghXW for deets! *KrystnYogi"
And this @TMobileHelp https://t.co/BNVeXeLJFf | @193693 Oh no! Let's make sure to get that checked out ASAP! Send me a DM :) *AlexKimbrell https://t.co/GefRnVqkyW
@115911 & @115913 why is the Pixel 2 not offered on tmobile with device payments? | @294086 @115913 As we're not carrying the Pixel 2 we recommend purchasing it through Google directly! *TaylorBest
"🤦‍♂️ whaaaaaats the point @115911 https://t.co/11oHN93biq | @294103 We're glad you're putting your data to use, Edgar! Send us a DM and we can further assist you with this :) *ChanneyT"
@293817 @TMobileHelp was no help.  They bounced me back to @118272.  I will look at switching plans for my family tomorrow.  Bad srvc | @293816 Yikes this is never what we want you to feel when you reach out to us let chat and  what we can do https://t.co/EHqYVa4iEv *MichaelPhillips
"@115714 why must you guys make it so difficult to pay off a device. I just wanted to pay it off and be done with this service. | @181572 Hello there! Please send us a Direct Message, so we can further assist you. -Deedee https://t.co/rMApsVqrfy"
I used to love and Defend @115714 service all the time .... but now maaan y'all tripping | @294114 Wow! What's the reason behind this feedback? Please let us know. LM -.
@115714 I literally just spent 3 hours on the phone with customer service over a 5 minute fix while in the store #AMA | @294128 Hi! Tell me what's going on and I can help you. -ED
Wished @115911 @TMobileHelp had an app like that where you can report outages & no coverage areas! https://t.co/bULqXnZNrN | @294152 Reliable coverage is super important to us! Shoot us a DM here and we'll look into the area you're in! https://t.co/bWtUa4xl2I *JannaPrivett
Hey @115911 @DunkinDonuts this is the second week in a row I haven’t been able to use my DD gift card. Some way to #getthanked 😓 https://t.co/52B3bFB5Df | @294153 You deserve to #BeThanked Tonei! Please send us a DM so we can get to the bottom of this! *HeatherSaenz
"@115714 @1647 what the fuck can't I receive texts man!?
already went to sprint & it worked for 20 mins & now back to this | @240533 Hi there! We saw your tweet and we would like to help. Please send us a DM to further assist you. -GM."
"@115714 you guys need way better customer service, I’ve been trying to resolve the same issue for months. No help. | @294273 What seems to be the issue? Please DM us to further assist! -Maria Q"
@sprintcare are ya gonna have deals for the iPhone x ? I'm not Tryna pay 1000$ ya feel me ? | @294280 Hi Mat! Keep updated with the latest on our iPhone X by visiting this link https://t.co/SCp7pfkaXH. Sprint cares! -KC
"@115911 I can't link my number to my T-mobile - no code arrives. Can you help? | @294397 You bet we can help! Send us a DM and we'll get this figured our for you, Michael. 👍😉 *HeatherSaenz"
"@115911 help! My tmobile Tuesday order on Halloween https://t.co/ODG1UA6X5R has been ""processing"" for over 30 mins | @294398 Let's take a look Nat! We want you to be able to go trick-or-treating! *KittyG"
@TMobileHelp 😢 https://t.co/rVd6r1odNn | @199556 Hey there I would be more than happy to look into the account. Go ahead and DM https://t.co/EyMABzAJlb *MiggyHerrera
@TMobileHelp what's up with the my T-Mobile page ? https://t.co/4ZDmtgyTk0 | @294442 Hey there Dominique.  Drop us a DM and we will dive right in to that and see what's going on.  😃 😄 *LouM
I’ve only been with @115714 for 2 days and I hate everything about it. | @294448 Not what we'd like to hear. What's going on? -JT
"@115911 All of my T-Mobile phones will not allow me to call long distance. It says ""Sprint cannot complete your long distance call."" HELP. | @294557 This sounds serious, Kerrie! DM us so we can check this out and keep you connected ASAP! *WhitneyJ"
@TMobileHelp Unusually slow speeds in my area | @200659 Slow speeds are no fun! DM me and I'll get to the bottom of what's going on. https://t.co/GfMqTm3Joc *LizRackliff
@115911 wanted the zMAX or The Stylist 3 you didn't have any one of those had to settle for a cheapie | @166274 They were probably out. Have you tried ordering them Kitty? DM us for assistance. *KaeW
@TMobileHelp https://t.co/a6z29wpRMy | @184741 Hey! I want to set you up for success! DM me so I can sort this out for you: https://t.co/rIZzKwKb2m. *KurtMartin
@TMobileHelp answer my dm please | @294636 Hey there! I see your DM and will meet you back there to address your concerns! *SonjaKett
"@TMobileHelp My sister told me that my Pixel credit is no longer being applied. Can you shed some light on this for me? | @294692 I don't want you to miss out on any credits that you deserve! DM me, and we can fix this. :) https://t.co/bwHAQCkoRc *DuncanWorks"
What would your recommend as great cell carrier with great connection. Thinking about switching. #verizon #att #tmobile #sprint #xfinity | @294728 You can visit these links to know more about switching over https://t.co/DXeSKlIlYx and https://t.co/sWkQlfLFzr -AH
"What would your recommend as great cell carrier with great connection. Thinking about switching. #verizon #att #tmobile #sprint #xfinity | @294728 Hey Cashunt, we would love to have you as part of out Sprint Family. -AH"
"@115714 do you ship UPS on Saturdays? | @294729 Unfortunately, we do not."
"Alex is texting me from Japan and I can’t even get service from the fucking PSU library @115911 | @294788 We wouldn't want you to miss out on any texts from abroad Alissa, shoot us a DM so we can assist! *KittyG"
"@115911 help! I can’t make a payment on phone or app. System down? | @294789 Whoa Brandon! Let's take a closer look so we can get this straightened out! Send us a DM, we got your back :) *KittyG"
@sprintcare how is it possible that your 3G is always better than your lte. It's ridiculous | @294794 Sounds a bit fishy to us too. Let's look into this for you. Please send us a DM so that we can assist you. -KT
"@115913 are out of the Lg V20/now I am w/o cell service & have been for the last 3 days. Why has everything gone bad as you've gone BIG? | @294795 @115913 Having a working phone is essential, I know this firsthand. DM me and we'll review all options https://t.co/Nr93OTtXRx *TaylorBest"
"My data cycle reset idk why my service is so bad wtf @TMobileHelp | @188089 We always want you to have the best connection possible, Jess! DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115714 also, your service was much better two years ago before I moved overseas. It’s sad to think that Italy has better cell coverage. 🙄 | @294852 This is not good I want to look into this for you. Please send us a Direct Message, so that we can further assist you. -AC"
How do I integrate my @115714 phone number with @122986 Voice? | @287085 Hello tory! Please DM us for further steps and information regarding how to fusion your Sprint number with Google Voice. -AC
"I hate @115911 service 😒 | @294987 Why's that, Vinny? DM us, let's chat! *WhitneyJ"
@sprintcare is there something wrong w the network? i've been unable to make calls all day | @295353 Hi! That's not good. Is this affecting anyone else around you? What do you see reflected in the signal bar? 1/2 - AA
"@sprintcare is there something wrong w the network? i've been unable to make calls all day | @295353 We'd like to have all details. For the character limitation, let's continue this conversation via Direct Message. 2/2 - AA https://t.co/rMApsV8PQY"
"@sprintcare are you aware of any service issues in the Omaha NE area? I've had no cellular reception for at least fifteen minutes | @295354 Thank you for bringing this to our attention. Please, send us a Direct Message including more details of your issue. -DA"
"Yo @115714 my service keeps going in and out? What’s up with it today? | @295355 We would love to look into this. Please send us a Direct Message, so that we can further assist you. -DD"
"@115913 had a very poor customer service experience today. Would love to tell someone about it. Normally great customer service terrible experience this time. | @295553 @115913 We want you to get the best customer service. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp my bill has somehow magically been about $20 more for months, have called in, no one can figure it out. PLEASE HELP! Thanks! | @187448 Hey I'm here for you! Please shoot me a DM Let's talk https://t.co/BMDMqsRi3P *DebKlajbor"
@TMobileHelp I need some assistance. Phones CSRs have been no help thus far. Thanks. | @295723 Go ahead and DM me and I’ll help you out. https://t.co/H4MZKbOYCn *IzzyMint
"@TMobileHelp  I need to speak to a manager on the phone from the US | @187005 Hey Mel, I see your message too. Meet me back in the DM so we can work together! *LauraBeasley"
"@TMobileHelp is Nicholas Tomchik available this morning? He was supposed to fix my account for me last night, this from Friday last week. | @289052 Thanks for reaching out! I'm here to help :) Shoot me a DM and we can chat! https://t.co/4tHjtOQM3E *LaurenChan"
@TMobileHelp I guess restore fees on a data line I never wanted nor used (you have proof) is my punishment for being a T Mobile customer. | @292016 We're not here to punish! We're here to get things resolved. We'll meet you back in DM! https://t.co/ZxXpYRedaq *NicholasTomchik
"Waiting on this email. @115911 is getting on my nerves!  😤😤 | @295867 Hey Nasia, anything we can do to help? DM us, tell us what's going on. *JoanO"
"I’m so sick of @115714. There’s no reason I have 4 bars and can’t get a signal. One of y’all buy my out, plz! @115725 @115911 @ATT | @295914 Oh no! this seem very concerning to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
@115911 can u wave my 75 deposits so I can became a customer today | @295919 We would love to have you on #TeamMagenta! Send us a DM so we can look into some options to get you set up! *ElleA
@115911 calls it #customercare or #customerhelp when they do neither for their customers | @295922 This is where you can view deductibles for any device as well: https://t.co/dO7L8eSy9r *SageMcGowan
@115911 calls it #customercare or #customerhelp when they do neither for their customers | @295922 I have responded to your DM- you may also view all info on insurance here: https://t.co/g1iNNZhlnp *SageMcGowan
@115911 what's the down payment on the IPhone 8 plus ? | @295923 The down payment depends on individual accounts. To see what yours would be DM us. *KaeW
"@115714 lies again. #Cheaters  Offers and gives activation credit for online purch and then stick it on the bill and refuse to remove it. | @295927 Thanks for reaching us toady. Please send us a DM with more details about your concerns, so that we can assists you. - JA"
"@115911 You all ever going to make it so I can just use Touch ID to sign into the mobile app? It still refuses to ‘remember’ my password. | @295993 Hmmm, let's check that out, Aaron. DM us, let's get you set up. *JoanO"
"I am so fed up with @115911, the customer service over the phone is always so pleasant but they somehow always mess up | @295994 Hey, Queen J! We only want the best for you! DM, us. Let's chat! *KellenF"
@115911 @115913 is this real??? I dont rlly ever win anything so having a real hard time believing it. https://t.co/khp4zrchBE | @295995 @115913 Congrats! Let's chat in DM: https://t.co/c6ROkAqiws *HollyAdams
@sprintcare you got those real good data speeds on the iPhone 7 😂 https://t.co/owFsBoPtXn | @296016 That's great to hear that you love the speed of your new device! Is there anything that we can assist you with at this time? -MM
"I love it when @115911 internet doesn’t work most of the time | @296024 This is definitely not an experience we want you to have, Nikki! Please send us a DM and allow us to take a closer look for you! *BrookeK"
"@115714 I am incredibly disgusted with the service I have received today | @296057 Hey, what's going on? DM us. - NA"
"@139703 Call center didn't know what a Apple Watch 3 was and called it iWatch. Better training on current high demand product names? | @296177 @139703 Hey Benjamin, we'll get this straightened out right away. DM me and we'll pick this up where we left off. *TaylorBest"
"Well, @115911 is another company that lies to their customers just for sales. Glad I was able to get a #liar his commission #tmobilelies | @295922 The UnCarrier prides itself on transparency! We have provided you with all insurance information via DM :) *SageMcGowan"
@115913 @115911 how do we tell if we have been effected by the website? #noleaksplz | @270952 @115913 We take our account security very seriously. DM us for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp customer service is trash! | @187360 We're here to help, Ana. DM us if we can assist https://t.co/PUCbqyZK4U *RachaelTansey"
@115714 @sprintcare @116447 please advise who to contact at corporate QA about your broken online ESN swap process https://t.co/RXz0NL8A0R | @224478 We will reach out to discuss your concerns further today. Team @116447
@115714 worst service ever!!! | @296187 Hey! What's going on? Are you having issues with the service? Please DM us to further assist you. - WE
"@sprintcare Hey, me and all my friends on sprint are getting absolutely 0 data since about 9am... whats the deal? | @287851 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. We are here to help. -RM"
@TMobileHelp I got a msg that my DIGITS line was removed from my account even after I had applied for the promo to keep my line. | @296308 I’d be happy to help! Send me a DM & I’ll take excellent care of you! <3 https://t.co/8bwUUpcpQf *ChristalleBarron
"4.5 HOURS of DM with @TMobileHelp on Sept 21st & my bill is STILL wrong! Every month since Nov '16 its been wrong. Do they think it's funny? | @296309 If you DM I can definitely take a deep look into whats going on with your account.
https://t.co/H4MZKbOYCn *IzzyMint"
"@TMobileHelp hey, am travelling to US next week, already have tourist T mobile SIM earlier this year. Possible to buy prepaid plan online? | @296363 Let's totally get you hooked up! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"I’ll write of dissatisfaction here, thanks. Have had to discuss so many times with so many reps I’m weary of repeating it.   @115714 #sprint | @288930 Please click the following link for further assistance https://t.co/a8o8qjKr9l -CW"
"When asked to speak to supervisor, hung up on after waiting an hour and 25 minutes. No call back. Had to phone in again. @115714 #sprint | @288930 Hi there, In order to assist you please send us a DM -CW"
"8 weeks I have been fighting with Sprint!! # Don't go to sprint! #sprint #sprintisnotalovingmyissues, #sprint.comoverchargingme, | @296551 Hey! What's going on? Please let us know to assist. - EG"
So @115714 Jus said they can c I haven’t been getting full service but I didn’t report it. My acct wont be refunded #itookitbutudidntcatchme | @296552 We are happy to look into you service concern.  Please DM us your contact number.
"@115714 all I want to do is make a call to my mom without the call dropping. Is that too much to ask?! | @296553 Let's check on that service for you. Please send us a DM, so that we can further assist you. -JD"
"And, @115714 Referral Rewards program? Don’t hold your breath waiting. You very well may not get it.
#unhappycustomer #Sprint | @288930 Can you please send me a direct message so I can further assist you? - IR"
"@TMobileHelp hi guys! I just arrived in Canada. Seeing that I get free everything with ONE. Cool! Just checking: I should be on Bell, right? | @190791 Hey there!  Can you shoot us a DM so we can check it out? https://t.co/pPPWxmt76F *JohnKuhn"
@TMobileHelp @115911 are a bunch of liars just looking to make money off of you. #tmobilelies | @295922 Let's meet back in DM and continue to fix things! *JenniferRivera
@115911 my coverage @ home is non-existent...I have a 50' tower in my back yard....come put something on it for me :) | @296748 Chad let's take a look into your coverage solution options. Send us a PM for assistance. *JasmineS
@115911 your shitty products and horrendous mobile service has cost me jobs and career opportunities. I need to get another carrier asap! 😡 | @174146 Oh no! We want to ensure that this never happens again. Send us a DM for assistance. *JasmineS
"@115911 whatever happen to the big prizes on T-Mobile Tuesdays? | @218414 We always have great prizes, big and bigger! Shoot me a DM or any deets! https://t.co/xTjNVF3Ex4 *KirstenHartford"
@115911 @TMobileHelp got a friend looking to drop @115725 need some help finding him a plan can you help brother out? | @296790 Hey! I can most certainly help a brother out! 😊 Shoot me a DM! https://t.co/c09vKrd5yq *AshaBegum
"@TMobileHelp Hi. Just want to ask again, provisioning messages will be fix/set? Not able to send/rec msgs in cellular,good thing 3m free | @171603 Hey there Amy! Lets make sure that we can your messages back up and running. DM me! https://t.co/bwHAQCkoRc *DuncanWorks"
@TMobileHelp Has the My T-Mobile website gone down? I'm having issues accessing it so I can pay my bill. | @296876 Oh dear! Definitely want you to get your bill payment in! Please send us a DM. https://t.co/jg1YyB1ZS7 *CherneilRandolph
For real @115714 needs to stop lying in their commercials #noserviceever | @296917 We dont want you to have any issues. Are you having issues with your service? Please send us a DM. We would like to help. -  CF
@TMobileHelp hi! I just replied on DM! | @296954 I see your message and will meet you back there! *SonjaKett
"@TMobileHelp 
Do you still offer HotSpot-only plan for $39.99/month? | @296956 We have a lot of Hotspot plans! 🤝 DM me at ➡ https://t.co/m0OQWGlE4J 📲 Let's talk more about it! 😎 *SamoAljasim"
Saying Adios to @115911 means saying Hola To @117735 | @296957 We don't want you to leave us! What can we do to keep you here with us? Tell us more in a DM. *NaeJ
@115911  been DM @TMobileHelp for TEN HOURS!! All because of mistakes made by CSRs when I called to fix my lines. Now no phone. Why?!?! | @296958 Don't lose faith yet! We've got your back! I'll meet you back in DM. https://t.co/cbaCC4vqgh *MichelleWalker
"@115714 your high speed international plan is a scam ! I followed the url and still not getting above 1mb downloads -your support is awful | @297060 Please send us a Direct Message, so that we can further assist you. -JJ"
@115911 @TMobileHelp are making sure to squeeze as much money out of you possible. Insurance plan is useless. #tmobilelies #nocustomercare | @295922 I'd love to continue working with you in DM *JenniferRivera
@115911 can you assist me with billing issues? | @297096 Absolutely! We can help in DM! Let us know your questions so we can get you fixed up! *ElleA
"Did @115911 online system forgot simple math? @115913 please teach system some math.  I can if you want me to. | @297099 @115913 I see your DMs, Kiran, we'll get this straightened out. I'm following up to your question now. *RachaelTansey"
@115911 bs defiantly leaving this service.. | @297100 It was all love just a few weeks ago! What's going on? Send us a DM so we can get things back to the way they were! *ElleA
@TMobileHelp so you all are now ignoring my attempts to get a resolution and if I do not get a reply I will make sure I seek your corporate | @297161 I've replied to your DM and will meet you back there! *NatalieKelm
"@sprintcare Who do I report security issues to? Your security e-mail address apparently doesn't exist... https://t.co/hulUU3X7Ql | @297197 We'd like to review this. Please, DM us to assist you. - GS https://t.co/rMApsV8PQY"
Switched to @115911 and regretting it. Didn’t know they would lie just for a sale. #tmobilelies | @295922 Meet me back in DM and we can work with you to resolve this! I'll meet you there! *SonjaKett
"@115911 this is what I see every time I try to shop through the app. https://t.co/mvryCpEuMw | @297256 Are you connected to wifi currently? Send us a DM so we can get you fixed up, Kenta! *ElleA"
"I’ve been on the same plan, grandfathered in for 10 years with @sprintcare @115714   And today they canx it!?!? | @173142 Sounds like something we need to look into. Shoot me a Direct message. -KA"
@115714 @sprintcare is trash 0 numbers for customer service and when you call they only give you billing info even when selecting tech sup. https://t.co/ffgGXO0lYx | @297272 Hi! I will be happy to assist you. Tell me what's going on and I can help you. -ED
"@115714 @sprintcare @116447 Astonishingly terrible experience with Sprint today, in store and in online chat.  Just shocking. | @297314 This feedback concerns us. Please send Team @116447 a DM if there is an account concern we may assist with. https://t.co/v26k5V6jRt"
"; why is @115714 THE most unreliable carrier when it comes to phone service anywhere around here? I swear my phone's in 1x more than 3G. | @143323 This situation concern us. Please, shoot us a DM to better address your situation. - FS"
"@115911 @TMobileHelp 
So what’s up with the customer service line?? I’ve been trying to get in contact since 7 this morning | @297388 We strive to help you when and where you need it! Reach us in DM for help! https://t.co/QwRncnQuHg *CameronMadore"
"@117543 @115913 @125652 please tell me you're on this?... 😮 This is serious. https://t.co/NbbncI060d | @297389 @115913 A researcher alerted us to an issue, and we investigated and fully resolved it in less than 24 hours *TaylorBest"
"Hi @28819 do you if data speeds are toggled down when you roam? The @TMobileHelp LTE here is Las Vegas is so slow, wondering why. | @297390 Let's look into your data speeds with us right away! DM me here when you can! https://t.co/bWtUa4xl2I *JannaPrivett"
@115911 @115911 u suck once again nothing but problems I will be switching today and be lucky I don't sue your low budget network. | @297391 Ladi we would never want to see you leave. We would like the opportunity to assist with any issues you may be experiencing. *JasmineS
Full bars and the worst speeds EVER! @TMobileHelp @115911 @115913 I should switch back to @ATT https://t.co/CISsa4y9sS | @297393 @115913 We definitely don't want to see you go. Please DM us the address you're seeing this at so we can help out: https://t.co/cuEwtd2epS *DanKing
"Hey @115911 yesterday I made 2 requests for some phones and I just noticed that the address that was written down is wrong, help please! | @297394 Yikes! Happens to me all the time but we're here for you! Send us a DM so we can get you fixed up! *ElleA"
Worst customer service ever. No body actually listens but they happily take your money. @115714 | @297404 Thanks for reaching out. What is it that makes you say such thing? -MM
😫what is going on with @115714 right now!?! I swear I rarely have service😖 | @297405 Sounds like something we need to take a look. Please send us a DM to assist. - EG https://t.co/rMApsV8PQY
"@115714 you fucking suck | @297406 Hey! What's going on? If you need any assistance, please let us know. - EG"
"@sprintcare please add Spotify 6month trial 4013917699 | @209817 Also, we suggest you to remove your personal information from this public platform. (2/2) - GV"
"@sprintcare please add Spotify 6month trial 4013917699 | @209817 Please send us a Direct Message, so that we can further assist you. (1/2) - GV"
@115714 is really pissing me off. From the phone service to the website | @297407 Hey! What's going on? Please let us know to assist. - EG
"@sprintcare fixed my problem. I had a horrible experience in one store that almost made me leave but Julie from another store was legendary. | @297459 Please send us a Direct Message, and elaborate on your issue so that we can further assist you. -JJ"
@115913 have complained a number of times but no use. Do something John. The area has more than 10k potential subscribers. | @297532 @115913 Let's dig into this coverage together. DM me and I'll investigate: https://t.co/c6ROkAqiws *HollyAdams
@115913 switching to @115911 was a great decision.i had had issue applying my work discount. @115913 can you help me? #UnCarrier | @297533 @115913 You've come to the right place for help. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams
"Fuck you all @115911 ! Y'all ain't shit but fuckin scammers . Anyone plan on signing a contract with them .. DON'T . | @297566 Whoa, harsh words. What's going on to make you say this about us? DM us and let's talk. We're here for you. *JamieK"
"@115913 how is the T service in the 81504 area code | @297569 @115913 Hey Jess, DM me and we'll check out zip code 81504 together https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 I was told both in store and via live chat that I could change my phone plan and keep tablet the same.CSR is telling me no. Why? | @297570 @115913 We'll take a closer look at your account to ensure we're on the same page, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@115911 @TMobileHelp @115858 Ever since I Did this last update my iPhone 7 has been acting up🤔 | @294250 That's no good! Lets get that iPhone 7 running correctly. DM me! :) https://t.co/bwHAQCkoRc *DuncanWorks
@115911  can u guys fix whatever this problem is. Started last night. I tried chrome and safari   not luck. https://t.co/kIb1E9eNLv | @297571 We always want you to have access to our website. DM us and let's see what we can do. *JamieK
"@TMobileHelp what's going on with the app today? https://t.co/tl9ifuLCgF | @297572 Let's get that app up and running! DM me, and we can get right to work. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@115911 @TMobileHelp app doesn't work. Mobile site doesn't. Desktop site doesn't work. You must not want me to pay my bill. | @297573 We're here for you, let's see what we can do! Follow this link to DM me! https://t.co/vv9JsrbUOZ *AbigailRoach"
"Trying to get my account password reset and it wants to text a pw. It’s a data only iPad @115911. How does that work!? | @297574 Send us a DM, Jeremy! Let's get you fixed up! *ElleA"
"@115911 this service is a joke. Never get any signal and drop calls. Only had your service for 2 months. Not happy! 😡 | @291016 Hi, Mandy! We certainly don't want you regretting joining #TeamMagenta! Send us a DM so we can get this turned around! *ElleA"
@115911 i have no service right now help :( | @297575 We always want you to have service! DM us and let's look into your location to see what's going on. *JamieK
"Hey @TMobileHelp, you may have heard about a certain credit bureau breach. Maybe you should do something different here. https://t.co/qJ9xU1iehC | @297576 We continue to work diligently to make sure your info is safe and secure! Check this out! https://t.co/3nM2CdJIcO *HillaryTurner"
Hey @TMobileHelp - does your app ever work? https://t.co/mpzKnUl4de | @297577 Oh no! I Don't like the looks of that! Send a DM my way so I can ensure you don't see this message again! :) *ZoeyH
"@115714 Is straight up trash, my phone been like this for 2 days now.. what the hell am I paying for? https://t.co/JBDdlMnxMb | @297590 Please send us a Direct Message, so that we can further assist you. -AL"
"@115714 I got a problem with my data I'm on LTE rn and I still can't send messages or call anyone | @166616 Oh no. Hey RJ, this Ange and we'll solve this issue together. Would you please send us a DM so we can start? Thank you. Ange L"
@115714 the most trash network in the country 🙄🙄🙄 | @297592 This is concerning to hear! What make you feel this way about our company? - AM
"Hey @TMobileHelp can you give me the specifics on the Pixel deal you guys are running, please? #tmobile #GooglePixel2 #google #android | @297683 What an exciting offer! I'd be happy to help. Shoot me a DM so I can give you more information! *RileyRed"
@115911 your service fucking sucks | @297803 We only want you experience the best from us. Shoot us a DM and let's look into your location right away. *JamieK
@TMobileHelp  is there an outage in my area? several us cannot connect. 76155 | @297804 Let’s dig into this right away! Can you send us a DM so we can clear this up? https://t.co/eiqro2hcq1 *KyleSaragosa
Hey @115714 thinking about taking my 5 lines to @115725 thoughts? | @297834 That's not good! Can you please tell me why you're interested in switching? -DS
@115714 @sprintcare why is it that a manager refuses to transfer call to escalations? Obviously that is poor customer services | @297838 Hello I am sorry to hear this how can I assist you with getting your issue resolved? -FR
"@sprintcare shame you don't take the time to care for your loyal customers. Great service, but #customerservice is the #armpit of #America | @297839 Something doesn't sound right, can you tell me what's going on? YP"
@115714 https://t.co/4zzsTh5E4L | @297840 does take 3-5 business days to receive.
@115714 https://t.co/4zzsTh5E4L | @297840 we apologize for the inconvenience this may caused you. But how a phone replacement work on sprint is that it
"@TMobileHelp @UPSHelp disappointing delivery service, paid 2-day shipping and now it’s 5+ days - root cause, UPS never attempted delivery | @297886 Hi John! We'd like to look into it this further! Please send us a DM so we can help. *MarissaC"
@115911 My LTE hasn't been working for hrs. Few days ago was forced to upgrade my os. Turning off/on doesn't help. What's the deal?!! | @297887 Let's make sure you're back up to speed and connected with blazing LTE! Send us a DM with your location so we can get started. *KeithM
"@sprintcare so a legacy customer can’t get informed or productive info after going to 3 LA locations, incl. a cold phone transfer (rude)🙄 | @297907 This isn't the feedback we wish to receive. Please, send us a DM, so that we can further assist you. - FS"
"@115911 your guys service is fucking terrible, my phone is essentially an ipod. wifi or nothing | @297993 I know how important it is to stay connected, Allen, so I want to assist! DM us so we can address this ASAP! *WhitneyJ"
"@TMobileHelp i jave never used my hotspot feature, what pw do I use to on tablet to connect to my T-Mobile phone? Tks. | @297994 We're here to help! Sent us a DM and we can get you the steps to use the hotspot on your specific model! :) *Bert Louis"
"@115913 Hey Mr. Legere, what’s the JOD pricing gonna be on iPhone X? | @297995 @115913 JOD pricing isn't available just yet. Stay tuned and we'll hear more as it gets closer to launch! *RachaelTansey"
@TMobileHelp Does Stateside international calling plan include taxes? Reason I am seeing a huge amount in total excise tax. | @298021 Great question Amit! Taxes on the feature itself depend on your plan... can you DM me at: https://t.co/rYd2PDuSPi *RobFahl
"@sprintcare Why are your agents refusing to transfer to a supervisor? Exceedingly sad customer service. Call Reference ID: i1279958944 | @298024 Oh no! That's not what should be happening. What is bringing you to need to speak to a Supervisor, Sir? -SW"
Curious @sprintcare why aren't all deals available both in store and online? Why force a decision on the customer? #justsayin | @298025 Thank you for reaching out to us. We don't want you feeling this way. Kindly send us a Direct Message to further assist you. -CO
"@115714 is the worse I cannot wait to contact the BBB and fraud for billing me for phones I returned 
#sprint | @298085 Hi, we definitely want to work with you on this. Can you shoot me a DM so I can look into this situation for you. -OA"
"@TMobileHelp Hi, I’m having some serious issues with dead spots in areas I’ve never had any problem with. Is there something going on? | @298166 Thanks for reaching out! Let's totally look into this! Shoot me a DM https://t.co/BXDdporH4e *JenniferRivera"
"@TMobileHelp I am a long time customer. There's an issue w/your jump system and doesn't update my IMEI number. Awful system, just awful. | @298167 Let's solve this together! Send us a DM and we can get started! https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@sprintcare How are you guys charging me a month that I didn’t consumed because of the path of hurricane Maria? | @298202 Thank you fro reaching out to us. Please send us a Direct Message, so that we can further assist you. -TT"
@sprintcare @115714 my connection has been acting funny ever since I went from an Android to an iPhone. Y’all need to fix it | @298203 Hi. This sounds like something we need to look into. Please DM us so we can further assist you. - WE
@115714 never fulfills what they’re supposed to. I won’t be renewing my contract. | @298205 I am sorry you feel this way and I would love to change your mind. -FR
@115714 never fulfills what they’re supposed to. I won’t be renewing my contract. | @298205 Hello are you still needing assistance I will be happy to help. -FR
"@sprintcare Your CS continues to disappoint. Call reference ID i1279958944. I've asked 10 times now to be xfrd to supervisor and refused. | @298024 Yes Sir, I see. And your reasoning for wanting to speak with a Supervisor has been to file a complaint on a rep? -SW"
@115911 is failing me | @298210 We only want your lasting approval. Send us a DM and let's talk more. *JeremyJ
@TMobileHelp how can I turn off voicemail to text on my account? | @298322 Hey there! I'll be happy to set you up with all the info you need! Shoot me a DM! https://t.co/Hxjy5gDEwA *PeteHarman
"Over 4 hrs on the phone today with @115714 , I was lied to twice and rentention dept pushed me to another carrier. Good Job! @sprintcare | @298364 This is not the experience we want our loyal customers to have. Please follow us and DM us for us to further assist you. -JR"
"@115911 @TMobileHelp Out of nowhere, my download speeds in CLE today are non-existent, were great until today. What’s going on? https://t.co/MSCS5KyYeF | @298376 Oh no! Let's look into this ASAP! Send me a DM! https://t.co/86MicZnF9C *WarrenCamp"
"@115913 having a really bad experience with my Samsung watch and I’m about to lose my mind !!! SEND HELP 6 months with out using it!!! | @298377 @115913 Help is here, Ricardo. Please DM us what's going on with your watch so we can get started: https://t.co/cuEwtd2epS *DanKing"
.@TMobileHelp My txt are not sending and I am not receiving any. What's up? | @298380 Oh no!! That's not what we want to hear. Please follow the link and verify and I'll help you get this back on track. *MelvaT
@115911 @TMobileHelp I actually found a really dope shirt yesterday at #NordstromRack that was $9. So only needed to pay tax!! #clearance | @167620 NICE!!!! Enjoy it. :) Clearance is the best! Have a wonderful day. :) *LaurenWalker
@115714 store in Fairfield is a joke | @298395 What's going on? What happened? -AF
Umm I have 4 bars of LTE and my phone is acting like it barely has service same with everyone in my family so @115714 explain | @298396 @298396 - Ok. DM me your full address -LG
@sprintcare @115714 you have the most unreliable data network. Clearly you do not actually care to improve things or innovate the market. | @159007 We don't want our loyal customers to feel this way. Feel free to ask any questions you may have. We're here to help! - RR
Wondering if I even bother or just give up and take the advice of the rep who said leave. How can 1 company screw something up so badly https://t.co/cyecP3nFmN | @298398 Good morning.  Please send us a Direct Message explaining what the issue is.  Thank you. -Felicia R
"It's a good thing @115714 gives me unlimited talk, text, and data cuz I've talked w/their customer service for 6+ hrs in 2 days | @298399 Hello Megan, we apologize for that. How may we help you?"
WTF @115911 ?? No hidden fees?? Then tell me how this adds up?? https://t.co/ecyOGo6XoS | @218558 We'd be happy to break your bill down in detail with you. DM us and we'll go over it together. *KananiB
"As per @115714 CEO, no charger while huracanes were hitting the islands. I received my monthly bill and has a extra charge of $40.. help | @298489 Hey thanks for reaching out to us . Please send us a Direct Message, so that we can further assist you. -WG"
Hi @115911 @TMobileHelp I'm a customer. What are you doing about this? https://t.co/SwRFLp5Uuh | @298583 You're security is our top priority! Shoot me a DM-> https://t.co/qllKaoYyVl so we can chat! *HeatherTrisby
.@TMobileHelp Is the https://t.co/I19q5Ofdqj! Thanks for helping me with my issue so quickly! https://t.co/bDR6pnXOOQ | @298380 We've got your back!  #TeamTmobile *JonPorter
"This is the second time within a month @115911 has gone out on me. The hell, guys? | @298604 Hey Joe, let's take a closer look at that. Can you send us a DM so we can assist you? *ChanneyT"
@115714 y’all service trash. you better have my phone service fixed tonight or i’m leaving https://t.co/sg7kjI6TOn | @298612 we apologize for any inconvenience with your phone but how can we help you today?
"@115714 tf going on with y'all service im this close 👌🏾 to leaving y'all !  My internet n shit been acting up fa a week | @298613 Oh no. Hey Lexi, would you please give us a chance to fix that. Please DM us so we can fix the issue, Thank you. Ange L"
still confused how it's been 9 days and I STILL don't have my phone... when they specifically told me I'd have my phone in 3 days 🖕🏻@115714 | @298614 phone?
still confused how it's been 9 days and I STILL don't have my phone... when they specifically told me I'd have my phone in 3 days 🖕🏻@115714 | @298614 we apologize for the inconvenience you are having in getting your phone. Is this a replacement phone you are getting or a brand new
"@115714 your website is absolutely awful.  Pages don't load.  Just can't window-shop.  Seriously, how is it this bad?? | @298615 Thank you so much for reaching out to us, we completely understand your concern. How long is this occurring? -JM"
". @115714 I will send a DM, . I shouldn't have to be taking time away from my newborn to deal with your customer service. 5 hrs and counting https://t.co/Uvi8yHNnrZ | @298616 @115714 Unfortunately, I'm unable to reply to a DM if you are not following us, please follow us and send us another DM so we can help! -CD"
"YO @115714 WHY IN THE FXCK CAN'T I TEXT AND TALK ON A iPHONE 7 in 2017!!?? | @298617 Lets look into this, please send us a Direct Message, so that we can further assist you. BG -BG"
"@115714 I keep getting scam calls from a number on your network that I believe is being spoofed. Is there anything you can do about this? | @119654 Hello and thanks for reaching out to us today,  you can block the number from calling you. -FR"
@115911 @115913 WTF whats this BS about being forced to have your protection plan now with Jump on Demand | @298733 @115913 Upgrade details are my specialty. Let's talk it out. DM me? https://t.co/c6ROkAqiws *HollyAdams
@sprintcare @115714 ....sprint customers in Puerto Rico have been without cell service for 17 days... what are you doing to rectify #Vieques | @298771 Hi! Here you can find more info of what we are actually doing for Virgin Islands and Puerto Rico: https://t.co/tQAg9Xrq9I! -R.S.
"Fuck you and your terrible service @115911 | @298793 Yikes! I never want you feeling this way, Haydee. What happened? DM us here with more info to assist you. *ValerieP"
C'mon @115911 I have no service in the keys and they calling asking for the play like I'm John Madden | @298794 Hi Luis! Keeping you connected is super important and we've got to deliver. DM us so we can check this out for you. *WhitneyJ
@115913 looking to switch from Apple to Samsung. Will you be doing any promotions or giveaways for any. | @298795 @115913 Keep an eye on our newsroom for upcoming promotions! https://t.co/Rs7ud2PYPg *TaylorBest
"@TMobileHelp If I am cancelling an extra line, this week would I still qualify for the $325 pixel rebate on Oct 17 by adding a new line? | @298796 Hey!  Thanks for reaching out!  Send us a DM and we can go over all of the details. *JonPorter"
PROTESTDAY157/1232 @115911 DON'T SWITCH! They lie & mislead then blame you. @12232 @12233 | @175099 Hey there Bonnie! Shoot me a DM for some help! https://t.co/oJwi530Mfi *KiaWashington
"@TMobileHelp 
https://t.co/mCEaZEWD8h | @298798 Your security is important to us! Shoot me a DM-> https://t.co/qllKaoYyVl so we can chat! *HeatherTrisby"
S/O to the @VerizonSupport rep that’s about to get my business since @sprintcare doesn’t really care about their customers | @298828 This is NOT how we want our customers to feel EVER!  DM us so we can  get your private acct info and figure out what is going on
When my phone don’t have service next to a sprint store . WTF @115714 | @298829 Hey there! Please send us a DM and also follow us so we can further assist. -MM
@115714 referral-use my link & we both #win! https://t.co/jMwgCPUWRp | @298830 your referrer must have been an active Sprint customer for more than 24 hours prior to you activating your Sprint service -FR
"@115714 referral-use my link & we both #win! https://t.co/jMwgCPUWRp | @298830 To qualify for rewards, -FR"
"Hey @115911, let's talk. Looking to bring one line back. | @198229 We'd be happy to talk! DM us, let's bring you back to #TeamMagenta *KananiB"
@TMobileHelp can someone assist me ? I have been a customer over 20 years. | @298869 T-Force is here to help! Shoot us a DM and we can make things jazzy! https://t.co/033FgbQAw8 *KyleVesely
"@115714 Why is my bill $166.23???? I'm supposed to be paying $90 a month that's what I signed up for. Fix this not starting this Crap again. https://t.co/mn29F7SUyA | @205530 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Hey, @115911 , so if I'll use my trade-in when buying Pixel 2, can I still get some money back from you when showing the receipt? | @298967 Hey Taras, let's get more details about this. Can you send us a DM so we can assist? *ChanneyT"
"@sprintcare I’m literally fed up with my connection randomly turning off. Tried data refreshers, there’s no service alerts... I want out. | @299001 We are concerned about your message and we'll be happy to help you. Please send us a DM, so that we can further assist you. - AP"
"@115913 I feel like we brought someone over to @115911 and it's nothing but hassle and a waste of time. #BetterFixIt | @299031 @115913 My team and I are on standby ready to help, Joe. DM me https://t.co/Nr93OTtXRx *TaylorBest"
Glad @115911 charges me for insurance every single month... Just ruined the phone I got 3 weeks ago. Now I'll have to buy a new one. | @299032 If you've got handset protection then you're in luck! You'll only pay a deductible instead of purchasing a new device. *JasmineS
"@115714 people told ne that they sent me text messages but theyre not getting through | @299058 Hey, let's get this fixed right away. Please send us a DM so we can get started! -KM"
"@115911 Does the pixel 2 offer (https://t.co/1aw9UWn1r4) have any time commitment? Not seeing anything in the fine print. | @299098 Not from us, there isn't :) DM us any questions you have! *ByronEdwards"
"@115911 this can’t be acceptable speed, right? It’s like this all over South San Jose. @115913 https://t.co/A8OmpF3Ym9 | @299180 @115913 We want the best possible speeds for you, Nate. Let's dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115714 your cell service is garbage. I’m switching | @299242 Oh no! This is really concerning to us. Can you let us know why you feel this way? -PP
Worst mistake I’ve ever done is leaving @115911 for @115714 . Now I’m stuck waiting 5 minutes for a page to load. | @299244 Hi There! We will like to look into this for you. Can you send us a DM for further assistance? -EG
@115714 is there a way to find areas where I can actually have good data reception. I feel like it's getting harder 🙄🙄🙄🙄🙄 | @299245 We'd be happy to assist with this. Please follow us so that we can DM you for further assist. -KA
"Tmobile is about to lose 2 customers due to the fact that a Tmobile rep didn’t advise me of Jump demand @115913 @115911 @TMobileHelp | @299305 @115913 We absolutely want to straighten this all out for you, Jordan. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @TMobileHelp preorders are this friday for the iPhone X and there is still no pricing on the JOD? | @299321 Never fear, #StellarSellers is here! I have #AllThePricing :) Send me a DM https://t.co/9IUH5Nit1g to get started :) *AmberSellers"
@115911 @115913 #strike✌🏻#Charlottesville store has worst customer service!Don’t lose custmrs  b/c lack of training or professionalism | @299327 @115913 We strive for world class customer service and want to turn your experience around. Pls DM us what happened https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp my Samsung is having issues but I can't afford to get it fixed or get a new phone what do I do | @299329 Whoa! We don't want you to feel stranded. Send me a DM, I want to look into options for you! https://t.co/UOOUCn8nWm *JeremyKelley"
@115714 Allen in OKC deserves a raise and praise!!! Best customer service experience ever!!! | @299428 We are glad to know that :) Thank you very much for the good feedback. - EG
"Damn @115714. You’re making it real difficult for me to switch to Android... | @270566 Hey there, what seems to be the issue? -AS"
"@TMobileHelp I'm planning on getting the new pixel 2 xl. Is the 50% deal active/ready ? | @299447 We'd love to go over things, Aditya! DM so we can chat about this amazing offer! https://t.co/Qz0L1xpZB7 *MikePerez"
@115913 I don't think you care about your customers at all. #tmobile #cellphone #greedy #liar #poser #profitoverpeople #shitty | @299448 @115913 We truly want to take great care of you. We're always here for you in DM. https://t.co/lH0SH5fy2m *MikeRice
"Dear @115714, 

I'm really tired of you abusing me as a customer. 5 years and you've been raping me for 7 months. No more! | @299493 This is really concerning to us. Please elaborate on this a bit more for us, we'd be more than happy to assist. -KA"
"@115911 service is down on the Westside of Los Angeles. | @299558 Let's take a closer look to see what's happening in that area, Michael. Send us a DM! *RickK"
@sprintcare @115714 why is the Note 8 $40/mo for a current cust and $20/ mo for a new cust for the exact same device? I don’t get it. | @299573 Hi there! Please send us a DM and we'll assist you with this. We'll be waiting for your message. - M.P. https://t.co/rMApsV8PQY
"@115714 is so ass, having LTE is basically having 1x wherever you are | @299696 This isn't the feedback we wish to receive. Please, send us a DM, so that we can further assist you. - FS"
@115911 Is mytmobile down? get an error when trying to login | @299702 Hmmm DM us and let's talk. *JamieK
"I need that iPhone8 @115911 gone jump in the DM 💯 | @299787 Yup yup, hit us in the DM 😉 *ChanneyT"
"@115911 what’s wrong with your live chat it’s not working for me and I need you!!! | @299870 Send us a DM here, we'd love to assist you. *KaeW"
@115913 Headed to T-Mobile to browse the iPhones and finally make the switch. Hook me up with some T-Mobile goodies? | @299871 @115913 Welcome to the #MagentaFam! Let me know if I can help with anything https://t.co/Nr93OTtXRx *TaylorBest
@136674 @115911 Wow got Edge now. And I'm out in the thick of the city. Coverage needs major improvement! https://t.co/Lt6CMjUQb5 | @136026 Improvement is always good. Let us know where you are and we'll look into upgrading that signal. *KaeW
@TMobileHelp asks to chat in DM but doesn’t respond when you do write. #tmobilelies #nocustomercare #noresolution | @295922 Thanks for your patience! We're replying back to your DM right now. *JannaPrivett
@TMobileHelp your online team needs to update the JoD list in the support docs. This isn’t up to date. https://t.co/MBoyJ1K6bO | @173211 It's important that the details are up to date - we appreciate the feedback! *JannaPrivett
"@115911 care to fucking explain? https://t.co/0D2CJxKl28 | @289173 Before we can, we'll need a bit more information Pj. Send us a DM and we'll discuss this further. *KaeW"
@115911 Tmobile customer service has changed ! Majorly ! And Not for the better ! Tone and attitude SUCKS ! | @299872 Wait! What's going on? We want to change for the better. Send us a DM so we can turn your experience around. *NaeJ
"@TMobileHelp - I am a ONE+ customer, but don't see a way to add Netflix. Also, your website messaging isn't working, gives various errors. | @134898 Hey!  Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter"
"@TMobileHelp Just called care to switch plan to ONE 55. The rep put my iPad on a $40 6 GB MI plan, not the cheaper tablet one. Can you fix? | @253959 We've got your back here, William! Send me a DM & let's get this straightened out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
"@115714, your Austin City Limits bandwidth is 💩.
Full bars - no connection.
We send men to the moon - you can provide data service in ATX. | @299914 We certainly want to get you the service you deserve!  Please, send us a DM so that we can further assist you. -JA."
"@TMobileHelp just moved, any way you guys can tell me my coverage in my area? My data speed is super slow :( | @299959 Hey girl! Let me check out your coverage and get you on the BEST speeds possible! Send me a DM! :) https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
My phone sucks @115911 | @299994 We can't have that! Phone is bae and I know better than anyone! DM us so we can check out your options! *WhitneyJ
Send me a representative to run me my fade @115714 | @300000 Hello I am not understanding your post is there something I can do to assist you? I will be happy to assist. -FR
"When you have had @115714 for over 10 yrs and the associates are always rude and nasty...I think it’s time to switch to someone else! 🖕🏻 | @300001 If so, please send us a Direct Message.  Thank you in advance. -Felicia R"
When you have had @115714 for over 10 yrs and the associates are always rude and nasty...I think it’s time to switch to someone else! 🖕🏻 | @300001 Is there anything in particular I can assist you with today? -Felicia R
When you have had @115714 for over 10 yrs and the associates are always rude and nasty...I think it’s time to switch to someone else! 🖕🏻 | @300001 Good morning Emma.  A Sprint customer should not receive this type of service and I apologize that this was your experience. -Felicia R
@TMobileHelp DM back please | @190621 Hi Kelsey. Just sent you a DM. *RhondaSmyth
What the fuck @115714 @sprintcare sorry for the language but LTE has been useless all week in Houston!? Ya wanna merge with @115911 YEAH OK | @300129 We're sorry to hear this. Can you let us know if this is happening in a specific location or any location? We'd like to help. - JM
"@115911 you’re literally the worst company i can’t believe i switched. going back to verizon. | @300131 Hey there, send us a DM and let us know what's going on! We'll get you taken care of here :) *ChanneyT"
"@115913 @115911 Bought two pixel 2s from Verizon. Took them to T-Mobile for the deal. ""IMEI not eligible."" Now on hold for 20+ minutes. | @300133 @115913 We definitely want to get this all sorted out for you, Alston. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Whats up with your service? Been 🚮 af since saturday , get with it bro . @115714 @sprintcare | @300177 Thanks for bring this to our attention. Please send us a Direct Message, so that we can further assist you. -MJ"
@115911 @TMobileHelp will keep RT until you guys fix this. https://t.co/4eVUZj2Hof | @300211 Hi Kevin! We appreciate your feed back and would love to explore options for you. Please shoot us a DM. Thanks! *ShaynaVega
@TMobileHelp Is there a way to disable voicemail on one of my lines? I only use it for Uber so anything coming in when not driving is junk | @300275 We are happy to help! Shoot me a DM to get started ! *TaylorMichaels
"@115714 thanks for awful customer service with unlocking my iPhone and offending me!! | @300300 Hello Tiffany! This concerns us. Was the reason of your call addressed? If not, please send us DM so that we can further assist you. -DS"
The stress of being a @115714 customer could kill a person. | @300367 Hi there! Tell us how we can change this impression. -JA
Thank You Samantha for being empathetic and knowledgeable and quickly resolving my concern @TMobileHelp #feelingthelove | @290746 Definitely our pleasure! #TForce got your back 24/7! :) Thank you for the amazing feedback. #MagentaFamily *SamoAljasim
"@115911 how am i supposed to call and file a claim about my phone IF IT DOESN'T WORK. | @300409 I've been there, Maddie, so I know how you feel and I want to assist. DM us and we can get you all set up here. *WhitneyJ"
@115911 service has been terrible the past couple of days. I just paid my bill and service has been slow and non-existent | @300410 Yikes!!! We certainly want you getting what you're paying for! Send us a DM with your location so we can take a look! *ElleA
"@115911 speed check in downtown Seattle. I don't even think this is 3g speed @115913 https://t.co/SKiEJaA5Lu | @128153 @115913 We'll take a closer look at your area, Josh. DM me and we'll dig in https://t.co/Nr93OTtXRx *TaylorBest"
That's all I have because @115911 sucks...no signal 🙁 https://t.co/DMZih22QDt | @300411 Where do you work? Send us a DM so we can check out the area. *NaeJ
Leaving @115911 sick of the billing errors. | @161027 @115911 I sent you a DM! I will meet you there! :) *MontanaDaniels
"So, @sprintcare, what’s going on in the US Virgin Islands? We are reviving very little information. | @300428 We know how important it is to be communicated and that is why we will not rest until we solve the problem. -BJ"
"So, @sprintcare, what’s going on in the US Virgin Islands? We are reviving very little information. | @300428 Our Network Team is working hard to restore services as soon as possible. -BJ"
"So, @sprintcare, what’s going on in the US Virgin Islands? We are reviving very little information. | @300428 Hello! Thanks for getting in touch with us. Approximately all Virgin Island is out of service due to the passage of Hurricane Maria. -BJ"
"So, @sprintcare, what’s going on in the US Virgin Islands? We are reviving very little information. | @300428 We also want to let U know that Starting with 9/20 bill cycle, customers will receive a credit for 1 month of their Service Plan Charge. -BJ"
I just really need y’all to get it together @115714 | @300429 Hello! Need assistance? Please elaborate your request to provide you assistance. -VS
@115714 you have the worst service EVER OMG 🤦🏽‍♂️ y'all need to do better man smh | @300430 That's terrible! Can you please tell me why you feel this way? -DS
@TMobileHelp How can i change from my previous carrier to T-Mobile? i'm interested on change to T-Mo | @300437 Hi! T-Force at your service!! I would love to provide you with all the information you need to join our #Uncarrie... https://t.co/C5sYZoMpVZ
"@TMobileHelp I have TMobile One Plus. Could I use my hotspot in Mexico? Would there be any extra fees? | @300502 I’d love to go over all your services, Papa Mac! Send us a DM so we can get started! https://t.co/eiqro2hcq1 *KyleSaragosa"
@TMobileHelp can someone help me with my note 8 | @300503 Thanks so much for reaching out! I see that you sent some DMs! I will reply to those now! See you there! :) *ChrisTarbox
"i pay y’all $139 for my phone not to ring el oh el @115911 🤦🏽‍♀️ | @300521 That's not the experience we want you to have, Consuela. Let's take a closer look to see what's happening. Send us a DM! *RickK"
I really wish @115714 would get its act together and let me have the service I pay for before I find a new cell service. | @300523 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
@115714 @sprintcare how to people contact management to file a complaint | @297838 I'll be happy to assist you with that but before I do so please send me a Direct message elaborating more on this issue? -DS
"@115913 @115911  why is voicemail to text sms a feature you can’t turn off on some on the plans. I find it to be very annoying. | @298322 @115913 @115911 Let's dive in and explore all our options, Mike. We'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp well apple did not help with my phone burning my case | @245435 Yikes! That sounds like a problem we can help solve, reach us in DM! https://t.co/QwRncnQuHg *CameronMadore"
"Everytime I update my @122609 there's a new update. And my battery life is suffering significantly... @115911 | @300678 Hey, Sarah! We only want optimum performance for your device at ALL times! Send us a DM, and we'll take a closer look! *KellenF"
@115911 @TMobileHelp Poor speeds ruining productivity accross all lines and friends nearby. Check the tower Please! https://t.co/ecOsUoDL5p https://t.co/l4cFVyrfYZ | @300693 Sent you a DM. Let's find out what's going on. https://t.co/sBIVWmm6X2 *EddieGough
"@115714 your customer service reps on phone are really bad. You are getting ready to lose a customer you've had for 20 years | @300697 OH no. Hey Bret, 20 years is a lifetime. It's a milestone. We cannot afford to lose you. Would you please DM us and tell us your story?AL"
$610 @115714  y’all tripping | @300698 Thank you so much for reaching out to us. How can we help you? -JM
"@115714 and then the person who helped me never gave me that follow up call he promised me | @300699 We do apologize for this inconvenience. Please send us a DM, to further assist you. -JM"
"@115714 when I finally spoke with someone they were no help . it took that person 20 minutes to get me to someone who could help . | @300699 Thank you so much for reaching out to us, we do apologize for this inconvenience. Was your issue resolved? -JM"
Switching to #tmobile Apparently they will buy out your contract. Fuck off #sprint | @300702 Thank you for reaching out to us. What issues re you having? Please let us know so we can further assist. -KJ
"Little to no service in the San Antonio area @115714 .. what's going on? | @300703 Allow us to look into this for you. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115911 I was In love with u guys til about 2 wks ago, u cnt seem to fix the signal problm at bldg whr I wrk, frustrated! @33866 mght switch | @300819 Whoa! We've go to keep you happy, Adrian! What's going on? DM us so we can chat about it! *WhitneyJ"
@115911 @TMobileHelp w/ the worst customer service. They just ignore my emails or put me on hold for hrs. @115725 should I come back? | @300820 That's not the experience we want you to have! Shoot us a DM so we can fix this! https://t.co/9CGjXZaLy0 *SpencerKalata
"@115714 I’ve had no service for 3 months and just got a bill for $870. Care to explain that? | @300833 Hello, Shani! This is something that concerns us. Please send us a DM so we can further assist you. -CD"
"Phone issue:
@115714: ""Not our problem, call @1647"" + @1647: ""We'll try to repair; need it for 9-11 biz days."" = #FrustratedCustomer | @300834 Hey Amy! Not what we like to hear. Please send us a direct message, so that we can further assist you. - LP"
I dont know whats going on with @115714 today but their customer service sucks today | @297407 Sounds like we need to take a look. Please send us a DM in order to assist. - EG https://t.co/rMApsV8PQY
@115911 App is not working. | @300978 T-Force to the rescue! A DM has been sent your way :) *TanyaFalandysz
@125241 I have to travel for over an hour to get your shitty signal. You arent fixing anything. Your roaming is shit. | @301001 I am so sorry you were affected by the hurricane!  We have technicians there working on restoration of services.
I'm truly convinced that @115911 cell towers are made of popsicle sticks 🙄😤📵📉 #WorstServiceEver @TMobileHelp | @301128 Oh no! Let's look into this ASAP! DM me! :) https://t.co/86MicZnF9C *WarrenCamp
"@115911 Any educator discounts available on ONE plans? | @301130 Hiya, Ryan! That's a great question! Send us a DM so we can see what we can do for you! *MelindaR"
"@115911 cannot login and pay money for more than hour. 502 Bad Gateway | @301131 We want you to have access to your account at all times, Oleg. DM us and let's assist you right away. *JamieK"
@TMobileHelp Any ETA on My T-Mobile website being back up? | @301132 Everything should be perfect right now. Send me a DM if you’re having any issues! 💪 https://t.co/eiqro2hcq1 *KyleSaragosa
@ATT sucks! @115714 @115725 what deals do y'all offer to new customers who switch? | @301426 Hello there! Please check out our exciting promotions. https://t.co/OLXF2ShjmN
"@sprintcare why does my phone say I have LTE but I can only access the internet on 3g? | @301427 Hi there! We'd like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -AA"
"If you don’t look at your bill fuckin with @115714, they would get over on yu | @301428 That's definitely not the feedback we'd like to receive. Please let us know what's making you feel this way about us? - AP"
"I need my phone screen fix @115714 hook a brotha up. | @301430 Hi there, thank you for reaching out to us regarding your issue. Please send us a Direct Message, so that we can further assist you. -SH"
"@115714 I am trying to contact a live chat rep and your website won't let me. Your service/website is terrible--very disappointed | @301431 Hi there, thanks for reaching out to us. Please elaborate the issue you are having? We are happy to help. -RM"
"A woman needs options @115714 had taken from 10/2 until who knows to correct a shipment issue. Maybe @115725 @115911 would be better. | @301432 This statement is really concerning to us. Please send us a Direct Message, so that we can further assist you. -PP"
"A woman needs options @115714 had taken from 10/2 until who knows to correct a shipment issue. Maybe @115725 @115911 would be better. | @301432 Hey there, Gia! We want everyone feeling that #MagentaLove! DM us if you have any questions! *MelindaR"
"Past due text from @115714 🖕🏽🖕🏽 it’s my birthday week | @301433 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
"@115913. I see there's a promo for bringing a Pixel for a new line.  What about existing, loyal customers? BOGO promos are the same way. | @301526 @115913 Am awesome deal like this is hard to pass up. DM me and we'll find the best way for you to get it. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115911 
Two of my tmobile Tuesday deals have disappered the Nordstrom one and my shell didn't transfer to the fuel rewards app | @301587 Did you redeem either of the loot before they expired, Theresa? *JamieK"
"If @115911 tryna do a ting, *clears throat* | @165693 Let's look into your coverage! Shoot us a DM :) https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@115911 why is it so slow down in Jamaica, NY? It used to be fast enough then now it turned to slow down. 🤔 https://t.co/1gKM6ckGB8 | @301588 Hiya! We would love to look into this for you! Send us a DM so that we can! *MelindaR"
I feel like I'm back in the 90s with these dial up speeds @115911 😧😧😧 Updates to the towers aren't worth these speeds for nearly two months https://t.co/0ZKhvNxt4l | @128153 We want to check this out with you and ensure all is right with your service. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest
"@115911 very misleading marketing. | @301589 Hey there, Kyle! What's going on? Send us a DM with some more info! *MelindaR"
Dear @115714 I have been trying to get someone on the phone for 30 minutes. Your automated service is very uselesss. | @301607 Hey there. Thank you for reaching out to us. Can you shoot us a DM so we can assist you? -OA
@sprintcare Oswego il and I'm in my house. last 2 days nothing but 3g... any help | @301608 Hello there we'd be happy to check that coverage for you. Please send a DM so we can further assist. -JR
"@TMobileHelp @115913 I have talked to you via TMobile app abt this, I see frequently lose service in the middle of Long Island NY https://t.co/mFSCEk93yB | @301659 @115913 Dealing with no service is no fun, let's get this fixed right away. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 Hey boss, the pixel deal is only for the #pixel2 not the #pixel2xl | @301725 @115913 This is a great offer, find all the details here https://t.co/O0ORjASnNs https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911 just had the worst experience with ur system/customer service. Wish I could talk to someone at T-Mobile directly, not call center | @301755 We're here for you. If you send us a DM we can verify your identity and give you a call. *JasmineS"
"Ok @115725 , what cn u do? 5 lines + tablet with unltd all.  I ws tld @115911 ws charging 180 w/ autopay today I learn different 5 mos l8r | @301756 We would never want to see you go Kelli. It sounds like you may be experiencing pricing issues. We would love to assist. *JasmineS"
@115911 please help picture messages aren’t working!!! | @301757 Oh no! We want you to be able to send all your photos. DM us and let's see what's going on. *JamieK
@115911 @TMobileHelp sad that Canada and Mexico only have LTE until 5 gigs :( | @301758 We do not want to see you sad! Send me over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester
"Hey @115714 how many retweets for a rose gold iPhone SE? As my current iPhone 5s is junk an I really can’t afford a new phone | @133848 Also, let us know what issues are you experiencing with your device? Provide us with details through a DM. 2/2 -AF"
"Hey @115714 how many retweets for a rose gold iPhone SE? As my current iPhone 5s is junk an I really can’t afford a new phone | @133848 Hey! Let's help you out with this. Please, take a look into your upgrade eligibility here: https://t.co/jWa8KUT8A3 1/2 -AF"
@115911 When will there be JOD info on the #iPhoneX Trying to see how much money down I’m going to need. | @301928 No word yet. Stay tuned! *JasmineS
"Can you hear me now @115714 YOU SUCK! left me high and dry without sending the cards for the buyout to Verizon! BBB here I come! | @216689 Thank you for reaching out to us. I do understand your concerns. However, can you please send me a DM so I may further assist. -NW"
"@sprintcare why won't you unlock my phone? CSR gave me a BS MSL code I can't use. Phone is DSU capable. I want my phone UNLOCKED NOW. | @301951 Good afternoon, we do have some procedures on https://t.co/0qT1rLBLtN which give you the details of how you qualify for an unlock. -MB"
"get ya shit together @TMobileHelp & @UPSHelp . 

My package went from an overnight to a 2day to a 4day NOW it’s a 5day delivery | @183313 Hey again, I've got you covered! Shoot me a DM! =) https://t.co/c09vKrd5yq *AshaBegum"
@165284 @115911 @115955 please fix the problem! I’m trying to watch the Cubs game on my phone at work! | @302070 Are you currently using your T-Mobile data to watch the game or wifi? *JasmineS
@115913 heading to ATT tomorrow to see what kind of deals that have for me since I’ve spoke with 4 people and there’s no help!!! | @298377 @115913 We'd love for you to stay! I just responded to your DM and will meet you back there. *CassyFitzgerald
@115911 Thanks for ripping me off $43.95 today!  Never had a problem with @115725. Your customer service is #Horrible 😠 | @302072 Whoa! What's going on? We definitely want to make sure we've reviewed. Send us a DM so we can assist. *KeithM
@115911 Do you have your new false advertising towers up yet or what? I've been lied too too many times about network. | @302074 Let's see what's going on with the towers in your area. Send us a DM so our help team can assist. *JasmineS
Can you stop sucking @115714 | @302097 This is not the feedback we like to hear. Are you a Sprint customer? What issues are you having? -RL
@sprintcare Please stop hiring nothing but fat women and pajeets for your technical support. You guys are a bad joke. | @302098 We would definitely like to get this issue resolved for you. Please DM us so we can help you. Thanks in advance! :) -DD
"@TMobileHelp @115911 @115913 I am having continued problems with account security. I did not authorize changes to my account | @302216 @115913 My team and I are on standby ready to help, DM me https://t.co/Nr93OTLzg7 *TaylorBest"
@115911 @126302 #imout https://t.co/tR5ISbAKNZ | @302217 Hey there! We want you rocking awesome service! DM us so we can see what's going on! *MelindaR
"fuck off @115714 | @302247 Hello there, Please, consider reaching out us in a private message to better address this situation. - FS"
"@115714 @115990 @ATT any good sales going on?Im currently with @115911 &having problems like crazy.With my service,my plan.EVERYTHING | @302248 Hey there. Can you please send us a DM, so that we can be able to provide you with further information? :) -TC"
"@115714 @115990 @ATT any good sales going on?Im currently with @115911 &having problems like crazy.With my service,my plan.EVERYTHING | @302248 I know you would like your phone service to be problem free and I want to help get things back on track. DM me with the details please. *JPL"
"I switched to @115714 so I guess I’ll just never have service again. | @302249 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
But @115714 needs to send me a text message before I can activate the new phone. See the problem? #Limbo | @302250 Congratulations on getting a new phone.  Is there something we can assist you with today?
@115911 @TMobileHelp do I need to trade in my device in order to take advantage of carrier freedom? | @302365 Hey we're here for you! Shoot me a DM let's talk https://t.co/BMDMqsRi3P *DebKlajbor
"@115911 WHY DO YOU DROP ALL MY CALLS ALL THE TIME | @302367 Hey, Juliet! We only want optimum coverage for you at ALL times! Send us a DM, and we'll take a closer look! *KellenF"
"All day my phone been oss🙄 I pay y'all too much for my services not to be working correctly @115714 | @302391 Hello there! Thank you so much for reaching out to us. Please send us a Direct Message, so that we can further assist you. - DD"
"@sprintcare this isn't LTE speeds, this is 1x speed. This isn't normal as I usually have 3 bar LTE in my office and now it's so slow. Why? https://t.co/l6VtTlD9BK | @238895 We understand how frustrating service issues can be. How long has the issue been occurring? Is the issue affecting anyone else? -BC"
"@sprintcare this isn't LTE speeds, this is 1x speed. This isn't normal as I usually have 3 bar LTE in my office and now it's so slow. Why? https://t.co/l6VtTlD9BK | @238895 Are you experiencing the issue indoors at your location or is it happening everywhere? Is it also affecting talk and text? -BC"
@TMobileHelp @115911 I left another carrier to come to TMobile 2 mos ago. Unresolved issue has me unhappy & ?ing the move | @302528 Hey! Welcome to the #MagentaFamily! :) Send me a DM here so that I can help out: https://t.co/QIHNBDHoV8. *LaurenWalker
Another week with no help from @115911 @TMobileHelp 😡. Complete shit show!!!!! Excuses after excuses and problem STILL not solved!!! Smh!!! | @302529 Hey Yami! I am here to help resolve your issue once and for all! Please send me a DM https://t.co/dzjAJQ2bkx *SoRaYi
ATT might have my business tomorrow and @115911 👀 ain’t doing nothing right now @115913 | @298377 @115911 @115913 Our offer to assist is sincere. I have responded via DM. Thank you for all your patience today *AlexSemsch
@115911 you been fucking up today . | @302530 I know you need us at our best day in and day out. Hit me through DM with more details so I can help get things back on track. *JPL
Typical....an entire rant and here is what @115714 heard lol https://t.co/MKaliZY6LT | @302559 We understand your frustration and we apologize for the inconvenience please let us know if there's anything  we can assist you with. -JJ
"@sprintcare horrible time trying to activate my Moto g5 plus. Went to 4 stores, none of them could do it! It's def compatible & unlocked | @302560 We would be more then happy to add this device to your account. Can you please DM us so we can better assist you today? Thanks! -DD"
"@115714 you’re the worst service I’ve ever had. Every other day my phone says no service but you guys “have a technician working on it.” | @302562 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
u disgust me @115714 | @302563 Thank you for reaching out to us. Can you please tell us what is making you feel this way? -RA
@TMobileHelp @115911 I want to be one of TMobile’s 69.6 million customers who have an outstanding wireless experience | @302528 Send me a DM so I can make that happen!! =D *LaurenWalker
@115911 I received another text apologizing about not recieving the refer a friend gift card but it still isn’t in the app 😞 | @302664 Hey Natalie. Let's make sure we've reviewed and figured out what we can do to assist with that referral. Send us a DM! *KeithM
"My other phone not working again which means @115714 service is tripping | @302702 Please send us a Direct Message, so that we can further assist you. -JJ"
@115714 how do you get someone to call back from corporate regarding a huge issue with Service. I want to deal with escalation in the USA | @297838 The case that was submitted for the issues you're having will take care of that.
"getting @115714 was a horrible decision, their service fucking blows. wouldnt suggest it too anyone. 100% switching providers | @302703 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
@115714 I’ve been hung up on twice by ur outsourced customer service reps after being on the phone an hour each time. Im a 4 year customer! | @302704 I hate to hear that!  You can log onto your https://t.co/0qT1rLBLtN account and update all your information.
"let me get a new phone @115714 | @116226 Hello, we can check if you're eligible for an upgrade."
"I owe @115911 money just because the rep at @115714 stole my gift card I was suppose to get for switching over to post off T-Mobile🤦🏾‍♂️ | @183658 Whoa, Tim! This sounds serious! Please, send us a DM so we can check this out for you. *WhitneyJ"
When we had fire emergencies in Anaheim Hills my @ATT service was not working properly. #dropcalls #nosignal. @117735 time to switch to @115725 or @115714 #WednesdayMotivation | @235917 But here at sprint we have reliable service and great plans that no other service provider can beat.
When we had fire emergencies in Anaheim Hills my @ATT service was not working properly. #dropcalls #nosignal. @117735 time to switch to @115725 or @115714 #WednesdayMotivation | @235917 Hello Christopher we sorry to hear that your services wasn't working for emergencies.
When we had fire emergencies in Anaheim Hills my @ATT service was not working properly. #dropcalls #nosignal. @117735 time to switch to @115725 or @115714 #WednesdayMotivation | @235917 Just check out https://t.co/0qT1rLBLtN for details on what we doing for new customer's coming to sprint. We love to have you!!
@115714 been cheated n short changed for the last time! All 4 lines are gone as soon as we can..bs | @124037 We are sorry you feel this way and would appreciate the opportunity to redress your concerns. #SprintSupport -AJS
@115714 knew I was having a bad day & made sure my new phone got delivered as I pulled into my driveway 😭😭 https://t.co/rBpscFBpFK | @302866 We're happy to hear the great news! Thank you for choosing Sprint. -JC
@115714 knew I was having a bad day & made sure my new phone got delivered as I pulled into my driveway 😭😭 https://t.co/rBpscFBpFK | @302866 We happy to hear the great news! Thank you for choosing Sprint. -JC
Thank you @sprintcare for helping me whenever I need it. You have always been friendly and helpful and that’s what makes you number 1 ❤️ | @302867 You are welcome and it is a pleasure doing business with you. Have a great day! -ES
"I hate hate hate @115714 with all my heart. Worst provider I've EVER had. | @302868 Please send us a Direct Message, so that we can further assist you. 2/2 -ES"
I hate hate hate @115714 with all my heart. Worst provider I've EVER had. | @302868 Your post concerns us deeply. Can you tell us what's wrong? Why you feel this way? 1/2 -ES
@115714 cell service in Norton Ohio is the absolute worst. | @302869 This isn't the response we'll like to hear. Send the nearest cross street & ZIP so we can check on the coverage in your area. -AP
"Excuse me @115714 will I be roaming the WHOLE TIME at Minot AFB??? Is that covered all plans? #NeedData | @302870 Hello Angel, let me take a look into your situation.  We do take the network very seriously.  Please DM me. -MB"
"@115714  YOURE A PIECE OF FUCKING SHIT. | @302871 Hi, that's not the way we will like for you to feel about us. Please send us a DM so that we can assist you. -RA"
How do I get the Google Pixel 2 as a @115911 customer? Help? @115913 | @195201 @115913 We're here for you! The best way to get your Pixel 2 is purchasing it directly from Google. *TaylorBest
"So months ago i called @115911 to check location coverage of my move,they told me all would be just fine,then i bought a $1000 iphone,guess what no internet,now they refuse to refund my costs and i have a useless $1000 paperweight,A dozen agents and hours of wasted time | @213730 That’s not what I like to hear!  I have received your DM and we can continue there. Thank you! *TraceyFoster"
I think I need to give @115911 a call and see what’s really going on. #dontfailmenow | @193073 We want you to be able to depend on your favorite mobile squad. Come on over to DM and let us check it out. *JeremyJ
"@115714 service is so trash at home i bounce between LTE, 3g, 1x, and no service | @175890 Wow Pat, Let me see why this is happen to you. Send me a Dm. -KJ"
"@115714 steady getting over on me!!! How was I in the iPhone forever program there last 2 iPhones but not anymore🤔 | @183658 Let's review your account to further assist you. Please, refer to Direct Message. #Sprint -AJS"
"@115714 steady getting over on me!!! How was I in the iPhone forever program there last 2 iPhones but not anymore🤔 | @183658 This is concerning. Usually, cards are delivered to your billing account name and address. -AJS"
@115714 I have 6 bills with Los Angeles address and both CA and IL taxes being taken out...sounds like theft | @303041 Thank you for reaching out to us. We'd be happy to assist you. Kindly send a private message. -CO
@115714 if y’all don’t get ur shit together I’m switching to t mobile i never fucking have service it’s frustrating | @303043 That isn't the feedback we like to hear for sure.  I'm Melissa here in Oklahoma @ Sprint.  Can you please DM me? -MB
"It's funny that the @115911 ad that appears when you open the TBS app always freezes on my TMobile phone because TMobile not very good | @303158 Hey there, Chris! We would love to talk to you more about this! DM us! *MelindaR"
"Not thrilled today 😩@115913 https://t.co/Q8bmMHfz1c | @303159 @115913 We only want the best possible experience for you, Amy. We're here for you; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp hi this is what i see when i try to access the mytmobile login page. trying to log into my account to see more about netflix https://t.co/Uvsuo2WocK | @137828 Thanks for reaching out to T-Force! Send us a DM here so I can figure this out for you! https://t.co/SX3pEjs26A *EdgarLopez
WTF is a card error? Can't send texts now. @sprintcare https://t.co/ckgkUMjLAi | @239757 Hey. Sounds like something we need to look into. Please DM us to further assist you. - WE
@115714 I have sprint... unfortunately... where did I go wrong in life? Oh wait it was when i sighned on to your horrible company | @303431 Hello this is not what we like to hear how can I help you. I am sorry you feel this way. -FR
"Why won’t twitter let me tweet this? @115714 https://t.co/VDQP5xIj91 | @303433 Please send us a Direct Message, so that we can further assist you. -JJ"
@TMobileHelp I purchased a 10 day LTE pass to use in Rome but I’ve yet to get an LTE signal. | @189448 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@TMobileHelp I need texting short codes enabled on my line | @303578 We've got you covered, send us a DM and we'll make it happen! *Bert Louis"
"@115911 is support chat not available any more? I need to update SIM car, website isn't working for me. | @303579 We're here for ya, Mike! Shoot us a DM right here on Twitter and we'll take care of it. *BlakeT"
"Okay @TMobileHelp @115913 what the fuck. You say I can do payments on my bill that you screwed up. I paid and now my lines are shut off | @303580 @115913 We'll ensure all is well with your account, DM me and we'll dive in ASAP https://t.co/Nr93OTtXRx *TaylorBest"
@sprintcare 6.Why can't the unlock be done in-store? 7.Why have I spent almost two weeks trying to get this done?! #IHaveTime | @190131 Please DM your phone number so that we may research your concerns and reach out.
"ain't gon lie @115911 full of shit, lmao they some scammers😭 | @303691 Hey there! What's going on? Send us a DM with some more info! *MelindaR"
"Grrr @115911 https://t.co/b05swpE5uK | @277721 Hey there, Reuben! If you have any questions about this feel free to send us a DM! *MelindaR"
"Done with @115714. Trying to run an online business from a phone here and your terrible service is killing me! #Sprint | @303709 Hearing this isn't good! Please follow us on twitter, so that we can continue to assist you. -JC"
"I’ve ben using @115911 4 a long time,my bill amount suppose 2 stay still bt it’s going up like share market. Very disappointed @TMobileHelp | @303774 You deserve an accurate bill! Let me make this right. DM me to get started! https://t.co/bwHAQCkoRc *DuncanWorks"
"If you want to know why retail businesses are dying go to the @115911 Store at Park Meadows Mall and get treated like trash | @303778 Oh no! What kind of experience did you have? Tell more in a DM, we're here to help you out! *NaeJ"
@115913 I am on with CS. 3 people have no idea how to add hi speed data for a week in another country. Can you help? | @303795 @115913 We're here for you Frederick. Please DM us and we'll dive right in. https://t.co/lH0SH5fy2m *MikeRice
"yeah no fucking shit; this notification isn't helpful at all, please get rid of it @115911 https://t.co/BAFiskhpch | @303797 Hiya, Ben! Let's talk more about this! Send us a DM so we can get you squared away! *MelindaR"
"@115714 y'all need to get y'all shit together!! How I dial *2 it ring and it says welcome to Verizon wireless?! Y'all tryna tell me 2 switch | @303814 Wow, what's going on? We want to help you. Shoot us a DM let's look into this! - AW"
When you live in Tampa & don’t have signal! Thanks @115714 🤷🏼‍♀️ I can’t wait to switch to @115725 | @303815 We really would hate to see you leave! Please DM us for further assistance! -Maria Q
"@sprintcare any outages in San Antonio? The network is terribly slow | @303818 Please send us a Direct Message, so that we can further assist you. -JN"
"@115714 when you promise 10$ credit on a phone and apply it only for 1 month, then this is STEALING! 30 mins on the phone to get this breaking news. #sprint #stealingmymoney | @303819 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -DR"
"Hey @115714, what the fuck happened to 4G in san Antonio? | @285176 Please follow us on twitter, so that we can continue to assist you. -JC"
"Hey @115714, what the fuck happened to 4G in san Antonio? | @285176 This doesn't sound good at all! How long have you been experiencing service issues? -JC"
"So frustrated with #Sprint. I tell them the cell service is bad & they say no it is good and strong. It's your phone. | @187180 Please send us a Direct Message, so that we can further assist you. -JJ"
"@116447 Huge fires in Northern CA, several cell companies are helping out in regards to no overage charges, etc. What can Sprint do? | @303820 Team @116447 are waiving call, text and data overage fees. Stay safe, everyone."
@TMobileHelp I logged on but no one is responding... | @214022 I am responding to your DM now! Thanks for your patience! *KyleVesely
"Follow-up: @115725 has no counter-offer to @115714's one year free offer. 🤔#nobrainer #free | @303937 If so, please send us a Direct Message, so that we can further assist you. --OC"
Follow-up: @115725 has no counter-offer to @115714's one year free offer. 🤔#nobrainer #free | @303937 Hello! Do you need our assistance? --OC
@125241 being deployed to San Juan Puerto Rico from continental US. How is service in ther area? | @303938 You would be able to access voice data and text messaging via roaming in some areas where available. 3/3 - NN
@125241 being deployed to San Juan Puerto Rico from continental US. How is service in ther area? | @303938 Thank you for reaching out to us. Currently we are experiencing an outage in Puerto Rico. 1/3 - NN
@125241 being deployed to San Juan Puerto Rico from continental US. How is service in ther area? | @303938 Our Network Team has identified the issue and they are currently working as quickly as possible to have it rectified. 2/3 - NN
"@116136 @115911 &  @34320 are all full of it! I’m done with them all! I’m getting them off my credit and moving on. #NeverAgain🤦🏽‍♀️ | @303943 We are always going to be right here for you, Breanna. Send us a DM and let's talk more about your experience. *JeremyJ"
"@TMobileHelp speed is terrible. Cleveland, Ohio area.  Usable but no where near what I'm paying for. Is there an outage or tower down?? | @304019 Let's see what we can do to get those speeds back in check! :) Click this to send a DM https://t.co/6eZrWJ9PIa *JustinRhodes"
"@TMobileHelp @115911 after 20 minutes in the store. I’m told not eligible for upgrade. CS over phone told me to come to store😡😡😡😡😡😡 | @304020 We need to get to the bottom of this for you, Dana! Please DM me https://t.co/PqgHENiX1V and I'll get to work :) *ByronEdwards"
@115714 has the worst service ever its so slow 😤😤😤 | @304042 We'd be happy to look into this for you. Please follow us so that we can DM you and further assist. -KA
"@115714 you fucking suck | @304043 These are not the comments we like seeing .Please send us a Direct Message, so that we can further assist you. -SH"
"@115913 Can you help me understand what is different between my existing plan and the Netflix eligible plan...service can't. Overbilled. https://t.co/xWItw67T40 | @304081 @115913 We'll get to the bottom of this together, DM me and we'll dig in https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp Have the Simple Choice 10GB MI plan. When it was setup in Jan, a rep said that if I added fones, it goes unlimited. Still true? | @304153 I would love to take a look and get you some answers! Shoot me a DM and let's talk! :) *SarahPearson"
"Way to go @TMobileHelp linking my request with mom's incoming support ticket & calling me ""the greatest daughter ever"" Y'all are too much <3 | @304154 My pleasure! Thanks for being the reason we call ourselves the #UnCarrier! #MagentaFamily *DannyHarvey"
Dealing with @115714 is the worst!!! They lie and are thieves!!! @116447 you should be ashamed!!! | @304179 Team @116447 will be happy to look into any service concerns you may have. Please follow and DM us with more info!
@sprintcare my service isnt working. Like earlier i could send tects and they would immediately send now i gotta wait please help soon | @304180 Please DM us the info. -CS
"@sprintcare my service isnt working. Like earlier i could send tects and they would immediately send now i gotta wait please help soon | @304180 Hey! We'll be happy to look into this matter. Can you please provide your ZIP code, and nearest? -CS"
"Aww @115911 just pissed 😠 off. | @304250 Hey, KayLoca! What's going on? *KellenF"
@115911 is so fucking stupid. I've literally called them 10 times with the same problem & they still don't know what the hell theyre doing | @304252 Hey there! What's going on? Send us a DM with some more info! *MelindaR
"@115714 what's going on with our service in Volusia County,  FL?? We can't make calls or calls are staticy. No internet. No apps. What's up? | @304265 Please send us a Direct Message, so that we can further assist you. -AL"
"Damn @115714 @sprintcare , two hours to upgrade two phones and given several different prices... some way to treat a 17 year customer!!! | @304266 Please send us a Direct Message, so that we can further assist you. -PP"
"Damn @115714 @sprintcare , two hours to upgrade two phones and given several different prices... some way to treat a 17 year customer!!! | @304266 This statement is really concerning to us. We're sorry for the inconvenience caused. We would be more than happy to assist you. -PP"
"@115714 yo what’s yo with my phone not working without WiFi | @304267 Hi, please send us a DM so that we can further assist you. -RA"
"@115714 yo what’s yo with my phone not working without WiFi | @304267 Hi, please follow us so that we can DM you and be able to assist you. -RA"
@115714 @sprintcare just when I start loving my new iPhone nothing but dropped calls driving over Laurel Canyon. Can’t u fix that yet? #Fail | @304349 We will be glad to check the towers for you.
"@115913, @115911 hasn’t offered us any support to address our problems. Offering @115858 refurbs is not our idea of HOPE. https://t.co/XCDw3pf4EP | @205484 @115913 Hi! We've got you in DM and would love to continue helping. Meet us back there. Thank you! *AlissaFast"
@115911 I need to make clear the situation. I called your customer srv and the person asked me my online password to log in. That’s normal? | @304411 We may ask for a password/PIN associated with calling in specifically. Send us a DM so we can gather more details. *KeithM
"@115911 Y’all suck sis. | @304412 :( That's not what we like to hear! What's going on, Shai? Send us a DM so we can chat! *TerriL"
"@115714 does sprint have cells towers in Cancun Mexico or will i be roaming? | @304427 Please send us a Direct Message, so that we can further assist you. -JJ"
"Hey @115913  I have T mobile one with my brother and cant seem to get netflix, any help? | @304513 @115913 Let's make sure you're getting the best deal with all the perks, Somar. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 has free streaming, but the service is so bad that it wont stream!😂😂 nice plan UNnetwork! | @278364 Hey Moe, we want you to be able to stream all the things! Send us a DM so we can assist you. *ChanneyT"
"New customers matter 2 @115911 @TMobileHelp but NOT a customer of almost 10years. #verizon is more than willing 2help. T-Mobile, no. | @304515 We've got your back! I absolutely want to help and look into options. Click my pic: https://t.co/VuobRjHqhV *TracieBrazie"
"@115911 hey I switched to the One plan 4 lines for 160 w/ auto pay plus a tablet line for 10$.
Why am I being charged 182!? | @304516 Hey there, Yao! We would love to look into this for you! Send us a DM so we can! *MelindaR"
"@115911 when preordering the X on Oct 27, will I have to pay the full amount or anything for that matter? | @185768 That depends on your upgrade option & qualifications, KB! Send us a DM so we can get you more details. *KeithM"
@115714 why can I not make phone calls ??? | @304534 Does the issue happen in one or multiple locations? -RL
@115714 why can I not make phone calls ??? | @304534 Is the issue impacting anyone else in your household or around you on the Sprint network? -RL
@115714 why can I not make phone calls ??? | @304534 How long has the issue been happening? Where are you when the issue occurs? -RL
"Fuck @115714 !! | @304536 Oh man, I know how that can be.  Can u explain in detail what issues u r having, so I can better assist u? -ES"
Omggggg I said the same. I miss AT&T 😩 https://t.co/xq7XJkXMgj | @304537 Hi there! Are you currently a Sprint customer? What issues are you having? -RL
"Once again, @115911 customer care and retail stores drops the ball with communication. Don’t get a customer’s hopes up and not deliver! | @179191 We'd love to get more #MagentaDetails and turn this around! Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
@115714 if y’all don’t fix this tower down in my area soon I’m switching to @115725 | @304612 Allow me to take a look at the coverage in your area and see if it has been fixed yet! Please DM to further assist -Maria Q
"@115714 worst company ever bad LTE speeds, dropped calls and in top of that I was lied to at the store Free accessories that are now being charged in my bill and what costumer service says there's nothing we can do... In every place that I stand I will let the world know how bad | @304625 Hey there! Thank you for reaching out to us. Sounds like something we need to look into. Send me a DM so I can further assist you. -SH"
@115714 has the worst website | @304629 We would like to take a look into this issue. DM us more. -AC
".@115714 why is it so hard to get you service to honor the #galaxyforever plan I was promised when u convinced me to change from @115725? | @304631 We would be happy to assist you with these question today. Please send us a Direct Message, so that we can further assist you. -JN"
"@sprintcare placed me on hold after ASKING for a manager several times I’m disconnected. | @304632 This is really concerning to us. Please, allow us to take a look into this. - LM"
"@sprintcare CC says it can't activate a Nexus 5X because it s not compatible.  Customer since 2004 and this is nuts, 5X is on their website. | @304633 Please send us a DM so we can further assist with this issue. -JR"
@sprintcare Outsourcing Customer Care Services is horrible. #disappointed | @304632 Hey Marcus! Allow us to assist u with any inconvenience by sending us a DM with more information about your situation. - LM
"Of course @115714 is having issues as always. I can’t believe I switched companies. Should’ve kept @115911 #sprintoutage | @304634 Please send us a Direct Message, so that we can further assist you. - NR"
"Of course @115714 is having issues as always. I can’t believe I switched companies. Should’ve kept @115911 #sprintoutage | @304634 This is very concerning to us, we're here to help. Allow us a moment to help you, we would like to have a resolution to your concerns. - NR"
@115913 I love T-Mobile but recent have t been getting the service I pay for. I've tried to resolve my problem but it seems no one cares https://t.co/ovobLdvXs6 | @304691 @115913 We want the best service and speeds for you. Please DM us and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice
"@115913 I have this iPhone that previous employer gave me but its locked on another carrier, how can I use it on my fam plan @115911 ? | @304692 @115913 Let's dive in and see what options would be available, Gar. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 i see no where to print a shopping label so I can return this iPhone | @304693 Hey, there! Send us a DM, and we'll assist with your shipping label! *KellenF"
"@116447 get ur security together. Getting my account hacked again is ridiculous. Even with 2 factor auth enabled. | @304712 We apologize for this, have you spoken to our Fraud department?"
"@sprintcare Keep trying to send a text & getting error msg 2111....not accepting texts at this time. Please explain why this is happenning. | @304713 Please send us a Direct Message, so that we can further assist you. -AP"
@sprintcare @115714 🔥😡🔥 | @304727 Hey! How can we be of assistance to you. -JD
@115911 @115714 @115725 @ATT which one of y’all giving me the best deal? | @304728 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -CS
"@115714 your service sucks so bad | @304729 Your tweet caught our attention. We'd like to take a look into this matter. Please, send us a DM in order to further assist. - KF"
@sprintcare Does it cost money to change your phone number? | @304730 Hey Paul! You can change your phone number online for free. Click here https://t.co/FNqKrhDH98 for instructions. -LM
@115911 why does your data suck | @304797 That's definitely not what we strive for Angelica! Shoot us a DM so we can take a closer look! *KittyG
Weird. I'm finally back in civilization and my @115911 phone still wont connect to the mobile network no matter how many times I reboot. | @304798 Hey there! Send us a DM and we'll get you back up and running! *ChanneyT
@115913 @TMobileHelp  @120330  we were let down during the hurricane and now my father was let down too. The world will no this story. | @304800 @115913 Hi! We've got your DMs and will be replying shortly. We'll get to the bottom of this. Thank you! *AlissaFast
Been waiting for 20 minutes to be helped with at this Huntsville @115911 . | @304841 Oh wow. Would you mind DMing us with more info on that? We'd also like to help in any way we can. *JoanO
"@TMobileHelp Hi again, please add some basic filtering options for DIGITS. Such as viewing only text messages which are unread. | @304881 Sending that on up the chain, thanks for the suggestion here! :) *ErikaHoleman"
@115913 What happened to grandfathering plan features? TMobile is gimping my Mexico and Canada roaming? #RECARRIER | @304882 @115913 Hey! We'd love to check out your options. DM us! https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp Is there any reason y'all are aware of that an iPhone would report ""call failed"" on calls that are hung up on by caller? | @304883 Mine does that too! Send me a DM and we can chat a bit more about this! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"Usually impressed with @115911 support, but disappointed today in the store when they failed to apply promo to my account @TMobileHelp | @304884 Yikes! Send me a DM and let's take a look into that promo for you! https://t.co/izQCWNdYgX *NickSuzuki"
@TMobileHelp I just learned kick back was never enabled on my accounts can I get any credits for past months where I went under the 2 gigs | @220913 Let's take a look at our options! I see your DM and I will be following up with you shortly. Thanks! *PaulPerkins
@117735 I'm thinking about changing my phone provider. I am thinking about changing to @TMobileHelp. ATT sucks and hope @115911 is better | @304885 We would love to have you switch over to the #MagentaSide! Send me a DM so we can go over rates. :) https://t.co/D4NKjg57yo *SultanGardezy
"#sonomafires @TMobileHelp @115911 can i get data overuse exception or bonus for the santa rosa wildfires | @304886 My heart goes out to everyone affected, Tim. Please send me a DM so that I can help you https://t.co/dzjAJQ2bkx *SoRaYi"
"@917 @115714 which one of y’all are the reason it takes 13 years to send and receive a snap | @304898 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -RC"
"@115714 your CustomerCare is the worst service I have ever had, they keep transferring between depts n none is ready to help. No more Sprint | @304899 This is definitely not the type of response we'd like to hear. Send us a DM so we can further assist. -AP"
"@115725 bad service, thx for ignoring the DM you reqstd maybe @115714 @ATT have policies in place that hlp cstmrs not leave them hanging | @304900 We'd love to have you join our Sprint family. Please click https://t.co/DXeSKlIlYx to check out this incredible offer. -KA"
@115911 do your research thoroughly T-Mobile isn't what it appears it really isn't any cheaper then anything else and worse service | @193984 Oh no! You can rely on me to assist! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
@TMobileHelp your my t-mobile site is giving me a 503 Bad Gateway error. Whats up with that? | @304949 Try clearing out your browser history and cache! https://t.co/zXrDYDCnIa *Bridget Wren
@TMobileHelp. I can't get my phone to work I have no service I can't click the data button either to turn ir on its like its stuck in apmode | @304980 Please send me a DM and let's get your phone back up and running! https://t.co/hBbPBuzTo1 thank you! :) *EdBatangan
"@TMobileHelp @115911 care said that they couldn’t do anything for meAnd it was just an unfortunate situation. | @304981 Let's make sure we're covering our bases here to get you taken care of, DM me! https://t.co/jGtdfLsVbg *ErikaHoleman"
@115913 yo if I trade in my iPhone 8 on the iPhone x how much will I have to pay | @304982 @115913 Let's dive in and check out all our options for upgrading. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@115725 and @ATT what mobile plans do you have just spend a good hour getting the run around from @115911 just to get a phone price :( | @304984 What's going on Jamal? We're definitely here to help! *KittyG
"@TMobileHelp can I get some competent help for my wife's sim card issues? | @304985 Highly competent, Highly motivated! I'm your guy. Shot me a DM and Lets get started. https://t.co/cYAShZx2fF *PoxMaphixat"
I HATE Y'ALL @115714 !!!! I can't stress this enough 🤦🏾‍♂️. | @305001 Hi there! What seems to be the issue? Please let us know so that we can further assist you. -JJ
@TMobileHelp do you have to do the $300 trade-in in the store? Or are there other options | @305097 I love our $300 iPhone trade in offer! Send me a DM so we can go over the details. https://t.co/D4NKjfNwGQ *SultanGardezy
I pay for unlimited high speed and yet for the past few weeks I've been getting worse than Metro PCS 2g speeds so I need @115911 to explain | @305098 Let's take a closer look and see what's going on Jasmine! Send us a DM and we can help! *KittyG
Things I never suggest: calling @115911 Customer Service. Ever. | @305100 Hi Sara! We want to change your mind on that. Let us prove to you that we can do better! Send us a DM & we can chat. *TerriL
I never get service on noble @115911 | @214453 Hiya! Let's take a look at what's going on! Send us a DM! *MelindaR
Wow I just called @115714 about my messed up bill and all she could say is “I’m really sorry I can’t do anything to help you with this” | @305126 At Sprint we work to provide the best experience. Please send us a Direct Message so we can further assist. 2/2 - AP
Wow I just called @115714 about my messed up bill and all she could say is “I’m really sorry I can’t do anything to help you with this” | @305126 That doesn't sound fun. That's definitely not the customer service we want to provide or the way we want you to feel. 1/2 - AP
"@115911 your support sucks. I had an auto pay set up for the discount. Payment did not go through and the rep doesn’t know but doesn’t fix | @305131 Oh no, Arun. Don't worry, we're here to help. DM us, let's get this taken care of. *JoanO"
"@115714 where is support?? | @305163 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
@115913 @115911 if I go to Mexico in Feb do I need to get the roaming for mexico? I saw an article saying that I won't. I have prepaid. | @198916 @115913 Let's check everything out for you and cover all the bases. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp @115911 how do I have unlimited data but my data slows once I use 50GB... so what is the truth? | @305198 Hey!  Send us a DM and we can go over all of the details for you! https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp Something going on with My T-Mobile? Getting 502 Bad Gateway error.l | @301733 Hey!  Send us a DM and we can look into this for you. https://t.co/WZM6cbcgHU *JonPorter
"@TMobileHelp hi I’m going to be bringing a pixel 2 XL to tmobile. How much will I be getting back in rebates if I do?
Really confused?????? | @172528 Send us a DM and we can go over all of the details.  https://t.co/WZM6cbcgHU *JonPorter"
@115714 https://t.co/gTE7MCdVva | @305205 Are you experiencing service issues? -JC
"@115714 What's the ETA for VOLTE? | @305206 Please send us a Direct Message, so that we can further assist you. -JJ"
"So carriers offer free data and rates for hurricane victims but jack shit to fire victims!? I see how it is @ATT @115911 @115725 @115714 | @121672 Please send us a Direct Message, so that we can further assist you. -JJ"
@TMobileHelp Many thanks to Fabian at the Spring Street store in Long Beach.Fixed a problem efficiently and quickly. | @305256 Awesome! We love hearing about our awesome customers getting the service they deserve! :D *TylerBrown
"Okay, I'm looking for a new carrier already, since @115911 customer service has been horrible. Who wants to help? | @198229 I'd love the opportunity to turn things around, John. I sent you a message. I'll meet you there. *AshleeCooper"
"@115911 Noooooo!!!! Why!?!! https://t.co/j2pNZyQIIm | @305304 Hey there! If you want to know more details about this, send us a DM. *ChanneyT"
"@115911 you guys are champs are the bait and switch game. Thats how you train your in store sales people? Incredibly dissapointed... | @179757 John, that's definitely not what we're about! What's going on? DM us to let us know & we can work with you. *TerriL"
"When you change your # and it completely messes up your whole phone smh...thanks @115858 and @115714 im reduced to android capabilities 👎🏽 | @305320 Hi, please send a DM so that we can further assist you. -RA"
Who’s got the best cell service for south Chicago suburbs? Fucking so done with @sprintcare and their garage ass service | @190687 Hi! This tweet really concerns us. What make you feel this way? Please send us a DM to address your concerns and further assist you. -JM
@115913 hey John I purchased a note 8 about 3 weeks ago and still have nothing... PLEASE HELP! Can you keep a loyal customer of 10yrs? | @305382 @115913 Hi Jason! We're here for you and we'd love to help. We'd love to meet you back in DM. Thank you! *AlissaFast
@TMobileHelp T mobile account is inaccessible.  :( :( https://t.co/98nNuepMCS | @305383 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115913 I am on the simple choice plan and i have a free line will i lose it if i move to t mobile one | @305389 @115913 I've sent you a DM, I'll meet you there. https://t.co/PbJEgtqanO *JeromyBingham"
"@TMobileHelp my-tmobile is down :( | @12876 We can get you the access you deserve, please me, and I will get right on it! https://t.co/9x08hmPfV9 *OliviaStewart"
"my check wasn't big enough couldn't cancel my @115911 account & switch back to @119943. :'( | @305459 Hey there, Missy! What's going on that you would want to leave? DM us some more info! *MelindaR"
@115911 for the 2nd month in a row my bill is wrong since joining t-mobile one. How is it so hard to charge what you say you will? | @305460 We definitely want to get this straightened out once and for all. Send us a DM so we can assist! *KittyG
@115911 I turned my phone off and back on still in Spanish 🙁 | @305461 Send us that DM and we'll check this out with you *ErikS
@115911 @TMobileHelp fed up @att mobile customer wanting to know about mobile plans/rates direct message me please | @213221 We'd love nothing more than for you to come feel the #MagentaLove! DMing you now! *ErikaHoleman
@115911 your workers have already tried 2 x and it keeps reverting to Spanish | @305461 Hey! Let's work on this together for you. What are you trying to get done? DM us and we can assist you online! *TerriL
"@115911 @TMobileHelp any chance I can use data on my Asus ZenFone 3? | @305520 Hi Icon, you can check your device compatibility with our networks here: https://t.co/eywmxRsq4t =) *VictorianLang"
"@115913 21mb took nearly 5 minutes to download. I thought the @186141  app(buffering always) was the problem but it seems the network is https://t.co/zG7Rfyt48S | @305521 @115913 Dealing with service issues is no fun, I'd love to take a look. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"Dear, @115714. Your Internet connection is garbage. That is all. | @305526 We will be happy to look into any service concerns you may have. Please follow and DM us with more info!"
"I want a 256 GB but @115911 doesn't have any...hmm | @305625 Which iPhone are you looking for, Ty? We can get it ordered for you! DM us here so we can help out. *BlakeT"
@115911 can you get your shit together?! I always have 1 bar wherever I go. | @305626 Well let's see what may be causing this Kevin. Send us a PM for assistance. *JasmineS
"because of @115714 my phone is a literal expensive PAPER WEIGHT at this point | @305640 Hello! Could you tell us, what's wrong? What is the problem that you're experimenting that make you feel this way? - JS"
@115913 how can I switch to T-Mobile and also preorder a iPhone X to get on release date?(four lines moving from @115725) | @305654 @115913 Hey! I'd love to see you make the switch! The iPhone X pre-order starts on 10/27! *AlissaFast
"Alright @ATT @115725 @115911 @115714 who is going to win me over with the iPhone X? 🤔 | @305678 Just wait until near the Pre Order date on 27/10, we promise we'll have the best deals for you! -DP https://t.co/rMApsVqrfy"
"@115911 ain’t shit their signal is no where to be found your bill will go from $70 to $256 and then $184 wtf really going on | @305727 Whoa Angel, that's definitely not the experience we strive to provide! Shoot us a DM with the details so we can assist! *KittyG"
"@115911 hope you guys could respond soon, wanted to add my dad onto my plan for a third line with the IPhone 8 plus. How much? | @305737 That's a great question, Gabe! Send us a DM so that we can talk more about this! *MelindaR"
"@TMobileHelp Can't get into mytmobile account. Getting 502 Bad Gateway
The server returned an invalid or incomplete response. | @305738 Hey Renetha, shoot me a DM so we can check that out for you, I got your back! https://t.co/zMHlDmwgGJ *VictorianLang"
"Day 15 @115911 still hasn’t figured out how to connect my Apple Watch to their network. @115858 | @190516 Woah, that is 15 days too many! Shoot us a DM so we can get to the bottom of this! https://t.co/9CGjXZaLy0 *SpencerKalata"
"Hey @115911 do us all a favor and never partner with @11327 again. Completely incompetent shipping and logistics. | @305837 James, we appreciate your feedback about this. Please feel free to send us a DM if you need further assistance! *TerriL"
@115714 y'all have the WORST FUCKING SERVICE EVER ‼️‼️ | @305906 This sounds concerning. What's going on? Please provide us additional details to assist. - JF
3 of: @TMobileHelp SHE JUST NEEDS A NEW SIM!!! And she needs it mailed to her physical address. Me thinks it's time for a new provider. | @305918 let me turn this around send me a DM!  https://t.co/ezZMoc7QXB *GraceFranco
@TMobileHelp I need help | @164226 Yikes! Let's check it out! Shoot me a DM here https://t.co/QHDTFHxSPu with the specific address you're at now! Thx! *KrystnYogi
"@115911 do you charge line access fees on any of your plans? Thanks | @305919 Hey there, Zeshan! Let's talk more about this! Send us a DM! *MelindaR"
@115911 @TMobileHelp I want to sign up!! | @305920 We're here for you! I can see you DMed us as well so expect a response there shortly! *ChaseConway
"Come on @115911 you're better than this! How can I find out if I've been affected? This is most unwelcome news. https://t.co/WPAtgz28mI | @306041 Hey, we take your privacy and security very seriously. Please send us a DM! *TerriL"
"@TMobileHelp do you guys offer rebate if bring in my pixel2 ? | @306042 Hey, Alex! Feel free to DM us for assistance! *TyPeterson"
"@TMobileHelp  It seems that your website is down? I’m unable to pay the bill at the moment, when will I be able to? | @306043 Oh no! I'm here to help, Ken! Send me a DM & let me make this happen for you! *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 Wanted to add my SSN to my tmobile accnt, so i can enroll in apple upgrde prgrm. Denied request askd to cancel accnt 😳#CustomerExp | @306061 We definitely want to make sure your account is set up the way that you need it! DM me to get started. https://t.co/GfMqTm3Joc *LizRackliff"
@TMobileHelp I sent you guys a dm about my phone :) | @306062 ALOHA!! I see your DM!! I'll meet you there! https://t.co/X9y1u6oSCt *AngieReyes
"@115714 pls fix ur service for once | @306077 Are you in need of assistance? If so, please shoot us a DM. We would love to assist! - RC https://t.co/rMApsV8PQY"
"@TMobileHelp Guys, your https://t.co/pSfXJL7DFD page is broken. Can you guys fix that so I don't have to call you guys. | @306122 Interesting! Let's work on that. Send me a DM https://t.co/dPHUAru2pc *MikeVance"
"@115913 REALLY $ 2,000  OMG I DONT THINK SO. TICK TOCK | @196074 @115913 You're in the right place for assistance, DM me by clicking my picture https://t.co/Nr93OTtXRx *TaylorBest"
"@117543 we need more speed! #GoIU https://t.co/NVHnt2CZ65 | @130309 We'll ensure you get the best speeds we have to offer, DM me https://t.co/Nr93OTtXRx *TaylorBest"
Hey @115714 I tried to get a new iPhone 8 today but the service was so horrible I just walked out of the store. | @277948 We apologize for the inconvenience caused at the store. Please visit https://t.co/1ce4njbAsO to view and purchase the iPhone 8 online. -KA
"@115911 Your insistence in making EXISTING customers with ACTIVE,  CURRENT service whenever I attempt to buy a new phone RATHER THAN simply transferring the SIM card & service from the old device to the new one & charging JUST for the new phone is just simply UNACCEPTABLE  :( https://t.co/0PY913Lm2J | @200351 Hi Pat, can we get some more information about what happened in store? We want to keep you on Team Magenta! Please DM us the details *TerriL"
"@115913 connectivity in this area is really bad. Please improve it. 4325 corporate center Ave. Chino, CA 91710 | @306324 @115913 We'll check out your area together, Abdias. DM me so we can take a look https://t.co/Nr93OTtXRx *TaylorBest"
"Stupid stupid @115911 data. I can’t even get directions cuz I’ve “reached my data limit” | @306325 Oh no! We wouldn't want you lost, Kat. I rely on GPS all the time so I know the feeling. Send us a DM so we can assist. *KeithM"
Great. I'm trying to pay my @115911 bill & the website is down. 🙄 | @306333 Thanks for staying on top of your account! Send us a DM and we can get your bill paid :) *ChanneyT
Everyone please retweet. My sister needs help from @115714 she & her husband are stuck in Costa Rica w/ the storm & their house is flooding https://t.co/yLviNj1G4k | @306352 Allow us to look into the matter. Please follow and DM for assistance.
"when you travel to a major city but don’t have any cell service #sprint | @306353 Hey, DM us with your nearest cross streets & ZIP where you're affected. - NA https://t.co/rMApsV8PQY"
@115911 Joined Sunday w u. No data on new iphone for 2 days. 7 hrs and 11 staff can’t fix. Told to pay $5. Why is this my problem to fix?! | @306388 Hey Jason. This is definitely not how we want to start things off. Let's take a look and get things right. DM us and we'll chat *ErikS
"Hey @115911. $120 fee because 1 of my 6 line holders was late with his $47? Seriously? Been with you for 8+yrs. Fix it or bye. @115913 | @306423 @115913 We truly don't want to see you go, Gabriel. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"So @115913 which is it? My plan says 7GB, but I've been rate capped at 500MB! @115911 @TMobileHelp https://t.co/kJKb5lqcn6 | @306424 @115913 Let's dive in and straighten this all out for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Time for me to switch this garbage ass plan anyways @115714 | @306547 Oh no! We would hate to see you leave us! Please send us a DM, we want to assist. -LR."
"@115911 @TMobileHelp I need to know who she is???! Somebody please https://t.co/JkqrpIOgDh | @288407 Oh wow! She's your doppelgänger! We don't have access to names of models appearing in our ads, unfortunately. 😭 *NatalieKelm"
"@TMobileHelp is Napster unradio still available? | @211419 Hey, hit me up with a DM and I'll let you in on the secret! 😊 https://t.co/JndQXzqo6y *UsmanArif"
@TMobileHelp My digits with paired data high speed promo (from digits launch for one plus international customers) is giving me slow data speeds again. Help? I need this line working properly ASAP. | @306665 I can help you with your issue today thank you for contacting us today can you first please verify the account. https://t.co/xKtJVNqc2V . *MuhammedP
@TMobileHelp My digits with paired data high speed promo (from digits launch for one plus international customers) is giving me slow data speeds again. Help? I need this line working properly ASAP. | @306665 Hi my name is Muhammed from T-Mobile i will be assisting you today. *MuhammedP
"@115911 I think there may be something very wrong with the network in zip code 95547. The coverage map is mainly good and excellent coverage throughout the town, but it's mainly no service at the house, but sometimes 4 bars of unusable LTE signal that disappears after a minute. | @284666 Hey! Shoot me a DM this way 👉 https://t.co/bFxJ0iwSJg #GotYouOnThisOne *AyubMogradia"
"@115911 @TMobileHelp for the BOGO offer,  can I get an iPhone 8  plus and a second iPhone 8? Ty | @233903 Hey! I would love to get this AMAZING deal for you! Come and join me in a DM! https://t.co/GkKzSV0CsP *KerryS"
"@115913 wow ask tmobile to call and they cant even do that. Ummm yall are a phone company right??? | @196074 @115913 I don't have any contact info for you. We would be happy to call, but do need that. Meet you back in DM. *StephanieGarza"
@115911 Good afternoon. I need help recovering a lost check for iphone 6. Approximate date of sale December 2014. IMEI __credit_card__ | @306695 We can definitely assist you with this! Please send us a DM and we will investigate this matter further. *HeatherSaenz
Please help them https://t.co/nSAXS6eSNo | @306698 Hi there. Thank u 4 forwarding this message. The customer is currently being assisted by a representative. -CA
"Just know I’m canceling my plan when my contract is up because your service is shitty @115714 | @306699 Oh no! We'd definitely would hate to lose you. Please send us a Direct Message, so that we can further assist you. LM -."
"Asked the @115911 rep to speak with management. Was placed on hold then disconnected. Bad network, bad costumer service. | @306821 Oh my goodness. I am so sorry to hear about this experience and I want to make sure you're taken care of. DM us here to assist! *ValerieP"
"@115911 customer for over 10 years. Just had the worst experience with store and customer care in my entire life. Where's the loyalty? | @306822 Whoa! That's not what we like to hear, Spencer. Send us a DM sso we can work toward a better experience. *KeithM"
"Hey @TMobileHelp, @115725 wants to charge me an upgrade fee of $30 and $58.50 in sales tax after spending over $600 on current, what u got? | @306826 Let's check it out and see what we can out together! Shoot us a DM :) https://t.co/iUlnGXy3Ha *VinnyFrancisco"
@115911 I just had the worst experience with you guys in 4 years of service. Your customer service sucked right there. So disappointed. | @306857 Hey there! I'm :( to hear that. Send us a DM and let us know if there's anything we can do to turn this around. *ChanneyT
"@115911 @115913 when will you have the #LGV30 in store to buy? | @203563 @115913 We received fewer V30s than expected, and people are scooping them up fast! Our stores will be stocked up soon! *TaylorBest"
@115911 @TMobileHelp Huge #fail releasing LG V30! Don't set release date if your stores don't have product in stock to buy without waiting! | @306875 Hi there! Let's hook you up with that SWEET V30 Hit me up in DM! https://t.co/Hxjy5gDEwA *PeteHarman
"@sprintcare why are my speeds so terrible. This is not what I pay for or what I am promised. https://t.co/qR4YW1ngOG | @306942 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"@TMobileHelp Thk u Charlesopacki and jeromyBingham, I got the new phone 12 hrs ago still going strg on 1 charge PureFlix and hdph gr8t nite | @187003 Congrats on your new phone, and thanks for the kudos! <3 https://t.co/JPRc1xZFQs *LolaChu"
@115911 @TMobileHelp How do we unlock an iphone locked to your network? The phone is paid off already. Please advise. Thanks | @307176 I'd love to help out! Could you send us a DM? *TylerBrown
@TMobileHelp thanks for helping me! Seriously! 🙌🏽🙌🏽🙌🏽❤️❤️❤️ | @306334 Whoo hoo!! T-Force has your back 24/7! :D *ColleenLicudine
@TMobileHelp I'd like some help with an not ideal experience in a store I just had. Thanks. | @307502 Yikes! We never like to hear of this happening DM us and let's chat  https://t.co/EHqYValTw3 *MichaelPhillips
Ugh!! Using Twitter on this janky phone because @115714 sucks balls!! Cant wait to switch! #makethechange #phonecompaniessuck | @307515 Oh no! What's the reason behind this feedback? LM -.
"@TMobileHelp can you explain why a non-autopay version of an identical plan has different functionality? This is confusing and irritating https://t.co/Fb98EwWs8v | @307641 We'd be more than happy to go over things, Stephen! DM us so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115714 has THE WORST, Least reliable service EVER | @307655 Allow us to help! Please send us a Direct Message, so that we can further assist you. -JD"
"@TMobileHelp I need to unlock my phone because I'm going outside the US. Phone is paid off. Can I go to a store and unlock it? | @307753 Send me a DM, and I'll get you the details! https://t.co/zXrDYDCnIa *Bridget Wren"
"Another vacation trip with poor connection speeds @TMobileHelp 
Santana Row - San Jose, CA. https://t.co/we0GqVow7t | @307754 Oh my! Send me a DM with the address that was taken at and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
@TMobileHelp my internet is down | @307786 We'd love the chance to check out your internet with you! Please send us a DM so we can assist. *CassyFitzgerald
"@115913 @117543 I need some serious technical help and the engineering team isn’t getting my ticket done! Loosing business! | @307862 @115913 @117543 Let's dive in and sort this all out for you, Brandon. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
@sprintcare do you have a outage in the Minneapolis area today | @307958 Hey there. Let's take a look at that. Please send us a DM so we can better assist. - KL
"@115911 is your website down? I can't pay my bill online or with the app? Also my bill won't load... | @308013 Hey there, I've got you in my DM's so I'll meet you there to get you fixed up today! 👌 *FreyaH"
"@115911 Why can't I log into my account on your website? #503error | @308054 Yikes, we want you to have smooth app experience. Come on over to DM and we can take a closer look for you. *JeremyJ"
"Hey @115911 how about a bloody mobile tower at Texas state fair? Awful 4G and LTE Service. Sad! | @151676 Yikes! I want to make sure you're connected, Martin. DM us here with more info and we'll check the coverage out ASAP. *ValerieP"
"@115714 I heard you can now surf and talk at the same time, is it true | @308074 The devices available to use the calling plus are: LG •G6 •Stylo 3 (LS-777), Galaxy◦J7 Perx (SM-J727P) S8 ◦S8+ (2/2) -DM"
"@115714 I heard you can now surf and talk at the same time, is it true | @308074 Yes, that something that can be done adding the calling plus feature to your account, the phone needs to be compatible with it. 1/2 -DM"
"@115714 ,servicio mega lento...🤷🏻‍♀️ | @308075 Por favor, revise su buzón de entrada. Le hemos enviado un mensaje directo. - YM -."
"@TMobileHelp hey your billing website and app are STILL DOWN.  This is absurd,  fix it so people can just pay their bill. | @239703 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
@115911 is your website having issues today? It’s going extremely slow or does not load at all. | @308273 Hey Julio! Let's turn that around for you - we know speed is everything! Send us a DM and we can chat. *TerriL
"@115913 hi John it's Deb iannucci, I have yet 2receive response for phone issue,Alex kimbrell /Shelby has tried but after 26.5 hoursNADA | @195202 @115913 We truly want to help Deb! I'll meet you back in DM. *StephanieGarza"
Get off that nut shit @115911 😒😒 | @308355 Uhoh. What did we do Wop? *KaeW
@115911  I’m under a contract. Can you help me get out from under them? | @291022 Absolutely Heather. Send us a DM and we'll talk details. *KaeW
"full bars open sky major city center, nothing works. what the fuck do i pay you for @115911 | @308400 Hey Joe, let's change that! We can do better for you. Send us a DM so we can look into this for you. *TerriL"
@TMobileHelp sent you a DM about my porting issues thanks | @308585 Thank you so much for the DM! Let's get this figured out. I'll meet you there! https://t.co/i0i27Ors9t *AdamJudge
My LTE is so slow #sprint | @308600 Let's fix that! Please send us your ZIP code and nearest cross street. -AT
"Hey @115913, looking for a sweet deal on these two phones... Note 8 or iPhone 10. But I want both kidneys intact! 😁@TMobileHelp @115911 | @308634 @115913 Check out all of our available offers right here on our site! https://t.co/p6mO5INt1p *RachaelTansey"
"@115913 I want 2no y our company had us go n to Samsung 4 rebate,I am NOT HAPPY about this. | @308669 @115913 We absolutely want to get to the bottom of this, Wanda. Please send my team a DM. https://t.co/lH0SH5fy2m *MikeRice"
@sprintcare is network down? ‼️ I have no service have to use wifi | @308680 Hi there! Can you DM us so we can look into this a little further? -HM
"@115714 don't go with sprint ,they will not unlock your phone if it's under contract, choose at&t or tmobile. | @308793 Hi, in order to get your device unlocked it must be unlock capable and completely paid off.  (1/2)"
"@115714 don't go with sprint ,they will not unlock your phone if it's under contract, choose at&t or tmobile. | @308793 You can review our unlocking policy in the link provided: https://t.co/vcKAMnjW1m SR (2/2)"
I wanna know how my bill that's normally 150$ is $280 @115911 before I got flip one of y'all stores 🗣 | @308914 That's not necessary! We can assist here! Send us a DM so we can take a look at your bill! *ElleA
"@115913 I have always had a prepaid T-Mobile and now I am facing that T-Mobile has put an outstanding bill on my Credit Report. | @308915 @115913 Hey Michael, credit shouldn't be impacted from a prepaid plan as we don't use your social. DM me https://t.co/PUCbqyZK4U *RachaelTansey"
@115911 over 15 yrs of service u hv no compassion when one has financial troubles ... what goes up will come down | @308916 Wendy we are here for you during financial troubles as well. Send us a DM so we can assist you with this matter. *JasmineS
"@TMobileHelp see dm. Payment arrangement mishap | @183896 No worries, I've got your back! I'll meet you back in DM :) *JenniferRivera"
"@115913 with speeds like this the only advantage to T-Mobile was mobile without borders. With this #RECARRIER move, it's time to switch. https://t.co/j9uFvfVpjE | @308917 @115913 We want to ensure you're getting the best speeds we have to offer, Antonio. DM me https://t.co/Nr93OTtXRx *TaylorBest"
Hey @115714 How about you hire some customer service reps who speak perfect English so your customers can understand what they’re saying? | @308934 @308934 What seems to be the issue today? We are happy and willing to assist you. -AL
5months till I lose this heavy weight called @115714 out my life. @126302 here I come. 5 months boo 😘😘😘😘 | @240319 This is not the feedback we want to hear. What make you feel this way? Please let us know we are here to help. -KJ
Can I use my Jump if I have a Iphone 7 to the new galaxy note ? @TMobileHelp | @309001 That's a great question! I would love to help! Check my profile and shoot us a DM! https://t.co/AmcVTwy6Qs *ChrisTarbox
"@122609 @115714  I got 2 of them, yet only 1 has this problem. I’ve already reset and factored to no results! Find a way to fix please https://t.co/kuVgeJXw0o | @309008 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
@TMobileHelp  I am done with you guys. I need another phone service provider. | @309063 Oh no! I see you are working with us in a DM. I will meet you there to assist! <3 https://t.co/gLqwX4nHy4 *MontanaDaniels
Returning my @115858 iPhone8 @115911 Bluetooth keeps disconnecting and the signal is worse then my 6S.  What do I do now? | @309065 Oh no! Let's go over some troubleshooting first or we can assist with the return only if you like! Send us a DM so we can assist! *ElleA
"@TMobileHelp my daughter asked for help & u treated her worse than a dog ... u only care about money not people | @308916 I'm confident we can turn that experience around, have her message us so we can help https://t.co/Nr93OTtXRx *TaylorBest"
"Whoever has #SPRINT device insurance- I HIGHLY recommend that you look in to how it works!! You wil DEFINITELY want to drop it ASAP!!! | @309091 Hi there! Are you having an issue with TEP? Let me know, I'll be happy to assist. DS"
"My phone tweakin fuck u @115858 fuck u @115911 | @309199 What did we do, Leon? *NaeJ"
Getting .07 mbps download speed from @115911 today. Upload speeds are amazing. This download speed makes me truly not impressed. 😟 | @309200 We want to ensure you're impressed with every aspect. Send us a DM so we can take a deeper look into what may be causing this. *JasmineS
@115714 why is there any service on US Virgin Islands. Why are customers still paying their bills if there is still no service | @255021 Can you please send us a DM so we can further address your concerns? -AL
"@TMobileHelp What is purchase option price? It's listed under JUMP on demand | @309289 I can help with that! Send me a DM, and let's take a look at your lease info :-) https://t.co/zDWnfngdI9 *LauraBeasley"
@TMobileHelp @115911 Ok... you can respond to everyone else's DMs but ours is unanswered! RING RING | @309290 I've got your DM! I'll see you back there! https://t.co/BlWhnx0B7X *ZachRicketts
@120330 @136912 @132459 @136958 @115911 TMo is employing bait-n-switch practices. Untrustworthy and breach of contact. Limiting abroad LTE data. | @309350 I want to work with you to provide you with complete peace of mind. I'm eagerly awaiting your reply to my DM. *SamanthaCassidy
"Spent my whole morning calling this damn executive @115911 number & no help yet! I’m porting back in to @115725 #Frustrated 😤 | @309351 We're here to help, and I'm confident we can find a solution. DM me so we can dig in. *TaylorBest"
"@115911 going on day five that I can't log into my account and all your staff has offered is to ""clear my cookies and try again!"" #PISSED https://t.co/9WGG6SU1fI | @309352 That is odd, Andrea, as nothing has been reported across the network. Have you tried to access the site from a different computer? *WhitneyJ"
"@115913 Trying to port 1,800 company lines to your company.  Your sales team is a failure.   Have someone call me that cares. 6786876872 | @309353 @115913 You're in the right place for help, DM me and we'll get started https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp U have helped me b4, help me again! #BillingIssue #TMobileEverydayNotJustTuesday | @309354 Hey! We are here to help 24/7, so no matter what day of the week, #WeGotThis !!! DM me: https://t.co/rIZzKwKb2m *KurtMartin"
@115911 no coverage inside Univ of Houston student center. Same problem you have indoors in many places. | @187918 Oh goodness! Let's make sure we find out what's happening. Send a DM so we can check it out! https://t.co/69dhFOUgl8 *AmandaSansone
"Thanks @115714 for the great customer service.   Been waiting 14 hours for someone to get back to me.  
#needbetterservice | @309495 Hello Margaret sorry for the delay, but how can I help you today?"
"Fault cause they system down fuck @115714 . Y’all waisted a hour of my life. To give me a $20 credit on a $150 bI’ll for one line 🖕🏽🖕🏽 https://t.co/CuWDHHOjho | @309496 Hello, we can't imagine how frustrating this has been for you, we are truly sorry about that. Did this happen this morning?"
"@115714 stop making them excuses that you’re fuckin towers is down ! That’s old news now , fix you’re fuckin service it’s ass | @309497 This sounds like something we need to look into! How long have you been experiencing these issues? Have you done troubleshooting steps? -AF"
"Thanks @115714 for your shitty reception, leaving me stranded yet again. 😒 #salty | @309606 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA."
"I can’t steam my podcasts like @33737...  @115911, get your shizz together. https://t.co/ChKJMfWlLp | @309630 It's important to stream! We'd like to hear more about what's going on. Send us a DM and let us know. *NaeJ"
@TMobileHelp am currently by #SantaRosaFires & need to contact family. I have very low cellular data and 4G. Any way to help me out? | @309631 Oh no! That doesn't sound like a Magenta time! DM me so I can check it out! https://t.co/hsJ4QAiTJb *RachelMartin
"Dear @115725 @VerizonSupport,
Scrap your condescending Customer Service model and revamp or I’m going to @115714 to hang out with Paul. | @229902 Hi there, we'd love to have as a part of our Sprint family. If you have any questions, please feel free to ask us. -CW"
I got the real deal beef with @115714 and everyone that’s employed by them | @208203 Hi there! How can we be of assistance today? We are here to help. -SJ
Dear @115911 we r live by your main buildings and my service is never 4glte. It's more like 2g https://t.co/1rgoV2OO6l | @309673 That's really strange. Let's take a closer look to see what's happening. Send us a DM! *RickK
"@115911 I've had my defective tablet replaces 2 times and I'm waiting on my 3rd. Any way get out of refurbish hell? | @309767 When multiple replacements are having the same issue, it usually means there's something going on. Let's take a closer look Dan! *KittyG"
"@115911 thank you for not helping me sort out a ridiculous bill. I was told to go to a store and print out my bill. No you do it. | @309799 I definitely want to sort things out for you! Please, meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"@115714 give me reception, punks!!!!! | @309811 Get started here: https://t.co/0KbKKJHF1h Conversation will be continued in your secured web browser. -FR"
"@115714 give me reception, punks!!!!! | @309811 In order to discuss your account, we would like to continue our conversation in a secured web browser. -FR"
"@115714 give me reception, punks!!!!! | @309811 Hello I am sorry you are having this trouble I am here and happy to assist you with a resolution. -FR"
"On top of that I haven’t had service in hellas. Fuck you @115714 | @309867 We are here to help! Please send us a Direct Message, so that we can further assist you. - LV. https://t.co/rMApsV8PQY"
Bought a new #samsung phone from @115911 yesterday but now I'm not fetting #text messages.   Please # help #techsupport had none for me | @310000 Yikes! T-Force to the rescue! Send us a PM with details so we can get you fixed up! *ElleA
"@TMobileHelp I’m trying to pay my bill with my checking account, but it’s not letting me | @174567 Shoot me a DM https://t.co/xTjNVF3Ex4 we have your back! *KirstenHartford"
"Better watch out @115911 , this Samsung Premium Care plan is very convincing... might cancell all Jump! plans on my acct. $99 deductible! | @310001 We love when there are more options for the mobile family. Send us a DM and we can talk more about your upgrade experience. *JeremyJ"
@TMobileHelp hi there! I'm trying to see if my iPhone has shipped yet? | @310002 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
@TMobileHelp is there a way to block unknown/blocked calls from coming through to my phone? | @310003 I'd love to take a look for you! Meet me in DM please :) https://t.co/BXDdporH4e *JenniferRivera
@115911 https://t.co/U6M7hgCAP7 | @310004 Looks like we need to get you  upgraded to unlimited.....Send us a DM so you won't get these annoying messages anymore! *ElleA
It's my 4th anniversary with @310006 !! Aside from current issues with @TMobileHelp coverage I highly recommend them to everyone. | @310005 We are ALWAYS here for you. Please DM me here:  https://t.co/E37bpdF3CV so I can assist! *StephanieTowers
"@sprintcare are you guys having a service outage In Michigan, I can still text and call just no internet | @310028 Hi there! Let's look into this matter for you. Please send us a Direct Message, so that we can further assist you. -KC"
@sprintcare @115714 lies on top of lies w/ Fraud on top to boot. #WorstInTheWorld #AnyoneButSprint | @310029 we sorry that you feel that away about sprint. But how can we help you today?
Had to create a twitter account because @115714 @sprintcare is the absolute worst. @115911 I look forward to switching to you. | @310030 Hi! We are sorry to hear that you feel this way. Is there anything we can do to help? Please let us know. -DS
"@115714 @sprintcare I haven't been able to get service in downtown Austin for two weeks now?  What gives? | @310031 Hi there! You’ve come to the right place. Please send us a Direct Message, so that we can further assist you. -KC"
"@127051 received a note from you on the mail. I'll switch, but help me break up with @115714 and allow BYOD! | @310032 If so, please send us a Direct Message and we will look into the matter for you.  Thank you in advance. -Felicia R"
"@127051 received a note from you on the mail. I'll switch, but help me break up with @115714 and allow BYOD! | @310032 Good morning.  We at Sprint would hate to lose your business.  Is there something going on that we need to look into for you? -Felicia R"
Dear @115911. I've tried responding to messages and none have went through. You're about to lose a customer. 🙂 | @310194 Are you getting any error messages? Are you attempting to send us a DM? *ElleA
@TMobileHelp do you all have screen protector s for Apple 🍎 Watch ? | @158665 Hey we do want your watch to be protected! Send me a DM https://t.co/eNOMRUc3s7 *Shannon Pelletier
"@115714 i hate that you dont have repair centers remotely close to southern Maryland. very disappointing. | @310205 Allow us to look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"https://t.co/tQesbvmHwf 来自 @138028 | @310206 Hi there, do you need assistance? -KY"
"What gives? With my new T-Mobile One plan, you tossed in an unwelcome extra... no more carrier billing?! @TMobileHelp | @310461 Hey there! Shoot me a DM and let's look at some options! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@TMobileHelp know if service is down in Sprague, WA? Zip code 99032. Elderly aunt is without service and we have tried troubleshooting. | @310473 Let's look into this! Send us a DM: https://t.co/xKrpoFD6ya We'll get you some answers! *ColleenLicudine"
@TMobileHelp so my LTE stopped working and I just renewed payment yesterday. | @310474 See you in the DMs ;) https://t.co/sBIVWmm6X2 *EddieGough
"Was trying to look up a good at @115714 tweet I tweeted last month bashing sprint, but I couldn't look it up because I have sprint. | @310476 Your comment is very concerning to us. Please send us a Direct Message, so that we can further assist you. -TR"
"Maybe, just maybe, it wasn't meant to be. @115714 how are you going to fix this? Sincerely, 'Loyal Member' #iphonex | @310485 Hello there! We would not want to lose you as a loyal customer. Please allow us to change this feeling around. - KP"
"@115714 and this is another reason I’m leaving u guys. 
#getittogether #customersarentalwayshappy 11 years and this shît done did it for me. https://t.co/Ge7opQIAqe | @310486 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? We will hate to see you go. -SA"
I’m trying @115714 been on this damn rainbow screen forever #iPhoneX #IphoneXPreOrder #Sprint 😡😡 https://t.co/iVhG6I0vHY | @310487 Hey! What seems to be the issue? -MM
"@115714 @sprintcare you couldn’t tell us there was a down payment associated with purchasing an iPhone x | @310488 Where did you order you device? Was it on line, in store or over the phone? Also what memory configuration did you order? -MC"
@sprintcare Why does #Sprint always struggle with #iPhone upgrades? Can’t order via mobile site on Sprint phone #iPhoneForever https://t.co/zEYHa42Tt3 | @310489 Hello there! Were you able to order your device successfully? Please let us know. We're always here eager to assist. - KP
Credit where it's due: @TMobileHelp saved me a phone call or trip to store by walking me through a reboot over DM. Good customer service! https://t.co/4uW059HLPa | @310546 Aww you are making us blush!!! Thank you for being an amazing part of the #MagentaFamily we have got your back 24/7/365! *DJConstable
Hey @115911 @158861 @115913 still no LGV30 in stock at the stores. #fail #LGV30 #iphone8 #splitgate #whopaid | @310549 @115913 The V30 is a super popular device and we'll have more out to stores soon. We'd be happy to help you place an order today. DM us. *DanKing
Maybe if I throw shade at @115911 and @115725 something will actually get resolved | @310579 No shade needed! Check your DM! https://t.co/1ocOwOpmDJ *TaylorMichaels
Fix my damn LTE !!!! @115911 | @310580 We only want you to experience the best service from us. Shoot us a DM and let's assist right away. *JamieK
"@115714 why I gotta pay to get my screen fixed when I only want my battery switched out.I didn't ask for a new screen I asked for a battery. | @310600 Hello, we apologize for that. When did this happen?"
@115911  why my internet data not working? I am highly thinking about switching  over to sprint!!!!!! 😡 | @310748 Ouch! That shouldn't be! Send us a DM so we can take a closer look! *ElleA
"@TMobileHelp I think you guys are the best at what you do, but why you insist on a arm and leg out of pocket jump upgrade I'll never know🤔 | @150487 I see we are working with you in DM! I'll meet you back there! https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp I hope y'all are reading this and will contact me, if not, I will be dropping T-Mobile in the next day or so | @310749 I've got your back! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 @115913 I have stumbled on a major break down in communication regarding equip. Returns, DM me! | @200728 @115913 We'll get this straightened out and get to the bottom of this together, Joey. DM me https://t.co/Nr93OTtXRx *TaylorBest"
I only have 1 issue with @115911; I always have to call custom service when I need something because the mobile website never works. | @310750 You can always DM us here for assistance Roel. *KaeW
"@sprintcare y'all can't reply back and help me out or what | @310600 I can call the nearest corp repair store and make sure only the battery is replaced, if you would like."
@115714 your website is unusable | @310776 Hi There! How can we assist you today? -EG
"Hey ya'll, I have no cell phone service. So, FB message it is. #Sprint sucks. | @310777 Hello Rain, I want to help. Please send us a Direct Message, so that we can further assist you. -MM"
@TMobileHelp I didn’t visit these countries recently. Your country detection is off. Please ensure I don’t get billed extra https://t.co/PjsQcTBA3f | @310864 That doesn't sound right. Can you come into the DMs so we can dig into this? https://t.co/sBIVWmm6X2 *EddieGough
@TMobileHelp out-of-pocket upgrade fees😂😂😂😂 sorry I had to do it 😀 https://t.co/3EO45Z6mvr | @150487 I have responded to your DM! Thanks! https://t.co/zXrDYDCnIa *Bridget Wren
@TMobileHelp @115911 I have a new Series 3 Apple Watch! I need to add it to my plan! Can you guys help? | @310930 Your #MagentaExpert is here to help! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins
@115714 charged me $150 but won’t let me view my bill. Had a zero balance bill is usually $50 less @sprintcare #sprintsucks | @310949 I will be more than happy to assist with reviewing your bill concerns.  Please DM your telephone #. https://t.co/rMApsV8PQY
@TMobileHelp sucks I’m in Hawaii and can barely get a signal :( my gf on AT&T can though. | @311007 Oh no! Hit👊 me up on a DM here https://t.co/bFxJ0iwSJg #GotYouOnThisOne 😎 *AyubMogradia
I’m leaving @115911 the service sucks & I’m paying too much. My friends who have #verizon don’t have this problem @115725 here I come!🙌🏾🙌🏾 | @311072 We don't want you to go! We can check out the area for you. Send us a DM ASAP. *NaeJ
"@115911 foreal on some fuck shit these last three days man. | @311074 Whoa, Alex. What makes you say that? *WhitneyJ"
"Once Again @115714 service is horrible | @311089 Hello, this is not the kind of feedback we like to hear. How can I help you today?"
@125241 cuando tendrás buen servicio en Carolina/Canóvanas. | @311091 a que una de nuestras torres tiene una averia. La buena noticia es que nuestro equipo de red ya ha identificado 2/3 - MF
@125241 cuando tendrás buen servicio en Carolina/Canóvanas. | @311091 Gracias por contactarnos. He determinado que los inconvenientes que ha estado experimentando se deben 1/3 - MF
@125241 cuando tendrás buen servicio en Carolina/Canóvanas. | @311091 el problema y está trabajando para resolverlo lo más rápido posible. Agradecemos su paciena en estos momentos. 3/3 - MF
"@TMobileHelp I went to add a anothe picture for the reimbursement for me switching companies and it says I’m not eligible. | @311261 Let us check this out for you, Becca! Click on my photo to send me a DM! https://t.co/gf5u76tUhT *JennyRowe"
@115714 lower my bill or I'm leaving I've been dropping calls for like the past week and am running on like 1g internet I'm tired 😴 | @311281 Quite concerning! Thank you for informing us about this issue. Send us a DM elaborating on the issue you're having. -HS
@sprintcare I NEED HELP! I've have spent 5 hours at best buy and on phone directly with sprint trying to make the switch. Ready to give up. | @311282 Hi Ben! We want you to be part of our Family! What's the issue? Are you currently talking to our Telesales Department? - MF
@sprintcare Is there an issue in Austin?  Only have 3g connection in downtown. | @311283 Hey! Please check your Inbox. - EG
@115714 customer care is worst than @119341 when it comes to misleading people. #FakePhoneCompany #Terriblecustomerservice | @311284 Oh wow! The way you feel about us is very concerning. What seems to be the problem? -JE https://t.co/rMApsV8PQY
@115714 what's the full retail price for LG V30+? | @311285 Thank you for reaching out to us. Kindly send us a direct message to further assist you. -CO
"So over @115714 already 😤😤😤 don’t start this shit! | @311287 Hi! ?Is there something we can assist you with today? Send us a DM, let's start chatting. - RM"
@115911 Question? How does the upgrade work for anytime? | @311418 Not sure that I understand your question Val_Alex. Can you clarify? *JasmineS
"@115913 Hi John, been trying to reach you, major issues, problems billing issues with no response and no respect please reach out to me | @311419 @115913 You're in the best hands with John's Executive Social Care team, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp sent a dm to you | @184741 Thanks for the DM! I'll meet you back there. :) *KurtMartin
I cant wait to leave @115714 😩 | @311435 We'd be sadden to see you leave our Sprint Family. Can you shoot us a DM for us to have a chat? -DC
"@115714 if I join the ""free year"" offer, can I buy an iPhone X when it comes out and stay on this plan? | @169006 Glad to have you on board. Send us a DM so we can further assist. -GB."
"@115714 if I join the ""free year"" offer, can I buy an iPhone X when it comes out and stay on this plan? | @169006 @115714 We are trying to assist you private. However, we are unable to, could you follow us and send us another DM? -GB."
Dm'd you guys @TMobileHelp | @311515 Thanks for the DM! Sending a reply now. :) *KyleSaragosa
".@115714 @sprintcare - It is beyond belief how you've locked me into a bullshit contract, updated the terms after arguing | @311530 Hi Ken! You've reached the right place.Please send us a Direct Message, so that we can further assist you. -KC"
@115714 do you all have a VP of Customer Service? | @311531 Thank you for the post today Robert. How may we be of assistance today? Please let us know. -HS
@sprintcare Having constant crackling phone lines in Denver. I have an otherwise functional iPhone 5s. Are you having network problems? | @311532 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area. -GB.
"@TMobileHelp I have 0.26mbps download speeds in Cleveland,OH today. What's going on? | @311660 Yikes! Drop me a DM here https://t.co/kGg2v4HP5h so I can look into this for you! *DavidBradford"
Hey @115911 can you explain this? My #Note5 has full signal and my #note8 has nothing. They are sitting less than 6 inches from each other https://t.co/E0ZqOSWjtj | @205430 Let's take a look into what may be causing this. Send us a DM for assistance. *JasmineS
"@115714 You are a cancer to military overseas. You screw them over and treat them like crap. It is impossible to trust Sprint. | @181489 Hey Tom, we sincerely apologize for this. Would you please DM us so we can discuss that issue? Thank you. Ange L"
I really HATE @115714 | @311695 Hey there! May I ask what is it that makes you say such thing? -MM
@115714 LTE network is sooooo terrible! I can’t event load a YouTube video. Smh | @311696 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
"@115714 LTE network is sooooo terrible! I can’t event load a YouTube video. Smh | @311696 I'm really sorry to hear that you're encountering this issue, please allow me the chance to look into this for you. -DS"
My phone has been getting really slow over the past few weeks. I think @115714 is capping my UNLIMITED DATA. Can't pull up pics or vids. | @162049 Thanks for bringing this to our attention. Can you shoot us a DM for us to have a chat? -DC
@115714 pisses me off everyday outside of the dropped calls. How y'all just enter me into a program to send my information and location? 🤔 | @311697 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
@115714 pisses me off everyday outside of the dropped calls. How y'all just enter me into a program to send my information and location? 🤔 | @311697 Oh no! That's definitely a terrible inconvenience. -DS
"I am so done with @sprintcare  . Canceling this weekend.  They are the absolute worst company ever to deal with.  I can not stand getting canned answers from non English speaking ppl when I have an issue. | @311698 Hello, Jill! We'd hate to lose you as a customer. Can you send us a PM with some details so we can assist you? -CD"
"I've been wanting to switch too bc I never had a problem w/ AT&T when I had them. I only switched bc when I worked @ Sprint, my bill was $35 https://t.co/kdMjZbpVQD | @311702 Hey! How can I help you? Please let us know. -DS"
@TMobileHelp @115911 you’re now more like VERIZON with hidden fees and OUTRAGEOUS bills? How do I go from $113 to $252 wit no change😡😡😡😡😡 | @267414 Hiding things isn't our game. Let's work together to figure this out! DM me: https://t.co/hhkfSa6wT7 *JenniferJackson
"Hey @115911 I've been getting so many drop calls lately today? | @245996 That's weird. Where are you, and is it only happening in one place? Let us know the details in a DM Chris. We'll take a peek. *KaeW"
I always get #45 @115911 representative. Ignorant! Who trains these people??? Shouldbof stayed with #CricketWireless | @311842 Can you let us know what's going on in a DM Tilden. We want to show you that we don't take your concerns lightly. *KaeW
"@115913 John if I get @115911 One, am I still eligible for TMobile Tuesdays? | @292530 @115913 Absolutely! You'd just download the app and enjoy. *HollyAdams"
"@115913 so I'm trying to get a Rep to help me but you companies communication process is to slow. Need someone to call me 7039261042 | @311843 @115913 Our team can help turn this around. Can you shoot a DM my way, please? https://t.co/c6ROkAqiws *HollyAdams"
"Cuando estás caído necesitas una compañía como @125241 para que te dé en el piso. Ahora solo aceptan pago TOTAL. Gracias por nada. | @311881 Por favor, envíenos un mensaje directo, para que podamos ayudarle más. - JM"
I hate @115714 and how are y’all going to give new customers a better deal than people that have been with y’all for years? 🤷🏽‍♂️🤷🏽‍♂️ | @311882 Can you please send me a Direct message providing me with your telephone number? -DS
"I hate @115714 and how are y’all going to give new customers a better deal than people that have been with y’all for years? 🤷🏽‍♂️🤷🏽‍♂️ | @311882 I'm really sorry you feel this way, please allow me the chance to make this right. -DS"
I swear @115714 SUCKS!!!!! I never have signal anywhere!!!! | @311883 How long has this been happening? -AM
"My SIM card is not working! @115911 | @311937 I can get you fixed up, Jose! I've replied to your DM. Meet me back there! *BrittanyJones"
@115911 this shit is getting painful... im in New York City! The greatest city on earth! Its really sad. #TeamMagenta. #NoBars like im 20yo https://t.co/ZDYvoXrBb3 | @312022 I can assure you that we're working around the clock to improve your coverage pal! Where exactly are you located? *WhitneyJ
I can’t get service in my bedroom.. @115911 I’m leaving y’all for good.. | @191363 Ouch! We certainly don't want to interrupt your before bed web surfing! DM us your location so we can check it out! *ElleA
@TMobileHelp Do you have the prices for the iPhone X JOD? | @312023 Howdy!  Can you shoot me a DM? https://t.co/pPPWxmt76F *JohnKuhn
"@TMobileHelp 
What's up with LTE coverage outside John Jay College? https://t.co/mjoFJx5N9F | @312024 Slow data is no good! Send me a DM so we can clear this up! https://t.co/eiqro2hcq1 *KyleSaragosa"
@115714 when will you release details on getting an iPhone x for iPhone forever people??? | @312049 We're truly excited as well!! There's a lot coming. Stay tuned via all our social media channels. - AA
"@115714 it's been 48 hours and still no follow up... | @197101 Yes, I can see you've been messaged back a few times with upper management is working on your issues.  Please DM again. -MB"
@115714 Will the New Google PIXEL devices support your HPUE on them? | @312050 Thank you for allowing me to assist you and have a good day. -Felicia R
@115714 Will the New Google PIXEL devices support your HPUE on them? | @312050 The LG G6 is one of the devices that sprint offers with HPUE. -Felicia R
@115714 Will the New Google PIXEL devices support your HPUE on them? | @312050 Good afternoon and thank you for your question.  I just checked and I do not see that the Google Pixel is listed to support HPUE. -Felicia R
@115714 Will the New Google PIXEL devices support your HPUE on them? | @312050 Please keep in mind that the Google Pixel is not sold by sprint but directly by Google. You may want to check with them directly. -Felicia R
"@115714 I started using your service, network coverage is great but the internet speed is low! I am supposed to get 4G but getting 3G. Help? | @312051 Definitely, I'd be more than happy to help out today! Please DM for further assistance! -Maria Q"
Two hour delay from @VirginAmerica but at least @115911 got your boy some WiFi #TMobileWingman | @312226 Whoop Whoop! Magenta goes airborne!! *JenniferRogers
"@115911 Been trying to upgrade all morning, site down, two calls, please just take my money https://t.co/vi2K7Jfa1S | @312227 Hmmmm, let us take a look at that for you, Kim. DM us and we'll assist! *WhitneyJ"
"@TMobileHelp, if I order the Pixel 2 today, do I have to wait to get the phone in order to sign up for the Pixel 2 offer? | @228354 Thank you so much for reaching out to us! Shoot me a DM, I would be happy to help! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@115911 customer care is useless | @312228 Ouch, Ruby! What makes you say that? *WhitneyJ"
"@173597 once again #metroPCS ""Jethro"" ID ""909749""
UNKNOWN AGENT ID ""620083"" UNKNOWN SUPERVISOR ""61543"" @TMobileHelp  hung the phone up https://t.co/mZnKq3HlPo | @207957 Your T-Force team is always here to help! DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins"
Tried @115911 for two months. I can't do it. Back to @115725 #YouGetWhatYouPayFor | @312229 Tell us why you have made this decision in a DM Harvey. We'd like to change your mind. *KaeW
"@TMobileHelp what options are there for the iPhone 8plus or iPhone 7 Plus | @312230 Thank you so much for reaching out to us! Shoot me a DM, I would be happy to help! https://t.co/hzjqSun5Lf *TreBrewbaker"
@115911 @TMobileHelp had one of the best customer service experiences ever. Where can I leave a great review. | @312404 I'm glad you had a good experience!  You can always share your experience via DM! https://t.co/WZM6cbcgHU *JonPorter
Just got off the phone telling them how much they suck https://t.co/FZ09HDg3E3 | @312459 Oh no! This is definitely not the respond we will like to hear. What's going on? Send us a DM elaborating on this issue. -HS
"My #opensignal TRUE Speed Test on #Sprint 4G Sprint still sucks. Sloooooowwwwwwwwwwwwww. | @312460 This is not the type of comments we like to read. Please send us a Direct Message, so that we can further assist you. WE"
@115714 why are you guys so shitty ? Why is it that I still barely get service ?? Why can't you guys fix this shitty ass service !! | @154818 Pleasant good day. Shoot us a DM with your ZIP code and nearest cross street address please. - FS
"Trash network! Lies. https://t.co/dvqeEdyA6o | @312461 If you are experiencing any concerns, we can assist. Please DM us more info. -Team @116447"
"@14684 @TMobileHelp @115913 @118156 had $120/5 lines w/ kickback & one plus promo. Switched 1phone->1tablet line. promos POOF 120->218/mo! | @185612 @115913 We want to make sure you're set up on the best plan for you, Jared. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115911 I hate your trash ass service | @312622 Ouch, Malerie! DM us, let's chat about it. *WhitneyJ"
Right 🙂 paying this bill for what🙃 https://t.co/8gFexJCgFc | @312653 Hi there! Are you having billing issues? Let me see how i can help you with that! -EG https://t.co/rMApsV8PQY
"@115714 your customer service is the worse. After sitting on hold for over 20 mins the rep hung up on me. #Issueunresolved | @312654 Hey! What seems to be the issue? Please let me know, I would like to help. - IR"
"I like how the LTE and data barely works :) @115714 | @312655 hey there Boo, It seems like you are having issues with our service. Send me a DM. -KJ"
@TMobileHelp Getting a 502 error when trying to log into My TMobile.  Y'all down? | @312771 Oh no!  Let's check it out!  Can you shoot me a DM? - https://t.co/pPPWxmt76F *JohnKuhn
Just about through with @115911 first they fuck do then when trying to solve the issue make me run around for hours on the phone | @292915 #WeGotYourBack! DM us and let's get you taken care of ASAP! https://t.co/cX9JRYxboR *MelissaStephens
"dont care what it costs at this point @115911 , worth it. | @312772 We would be more than happy to assist you with your payment here. Are you experiencing issues with the site or app? *JasmineS"
"5 bars & LTE & my phone won't let me watch Netflix ! Doesn't make sense @115911 ?! Y'all the worst service provider ! https://t.co/Yfw6ziECYN | @312773 Hey there, Romeo! We would love to look into this for you! Send us a DM! *MelindaR"
"@115911 y’all suck 💯 | @312774 Whoa, Manuel. We aim to be the best at every mobile moment. Send us a DM and let's talk more about your experience. *JeremyJ"
"How much is it make a insurance claim @115911 ? My phone cracked really bad :^( | @312775 A deductible is $175 for most devices, Ed. DM us and we'll explore your options. *WhitneyJ"
"@115911 I am having problems with my service. | @312777 We can't have that, Alan! DM us and we'll take a look at this ASAP to get you connected! *WhitneyJ"
"@115911 this is the type of service this company brings ?? Smh ... https://t.co/mqjPUln4AZ | @312910 Oh, no! What location are you visiting? Send us a DM so we can get you fixed up! *ElleA"
"No one has responded yet @TMobileHelp https://t.co/Ld6Q51O9om | @312227 Thanks again for your continued patience! I definitely see your message, so I will meet you back there. :) *DuncanWorks"
"hey @115714, your customer service is for the birds. Can't wait to be done paying off my phone and going elsewhere | @312940 We value you as a Loyal Sprint customer and would hate to see you leave. What issues are you having? -RL"
@115714 Why haven’t I received the money to pay off the phone when I switch over? | @312941 @115714 Kindly let us continue the continue the conversation via DM. We tried responding and it said you are not following us on Twitter. -CO
@115714 Why haven’t I received the money to pay off the phone when I switch over? | @312941 Thank you for reaching out to us. Kindly send u s a direct message. We are here to assist. -CO
Hey @115714 after being a loyal customer for 10 years.. Im so over the terrible service. I have no service at work or at home. Unacceptable! https://t.co/YNog7Ldgy1 | @312942 Send us a DM we would be happy to check on the coverage! -Maria Q
"@sprintcare is there a network problem for sprint in the Montgomery  Il area have no lte and cannot make calls | @312943 Thanks for informing us about that, I want to help. Please send us a Direct Message, so that we can further assist you. -MM"
"@115714 I really don't know why the fuck I pay you | @312944 Hey there, what seems to be the issue you're having today? -AS"
"@115911 just switched from V phone worked great for 2 days now no network Zero bars. Not a happy new customer | @313074 Zero bars is zero fun so I hear ya, John! Send us a DM here so we can look into your connection with you. *BlakeT"
"@115911 can you let me know the coverage in Port Murray, NJ ? I need my service in tack. | @313075 We're all about keeping you covered every where your mobile adventures take you. Come on over to DM and let's talk. *JeremyJ"
@TMOBILEHELP problem w your & CVS app. Unable to complete redemption but app shows Redeemed. Pain in a$$ and no benefit. What's the point? | @313076 Oh no! We definitely want you to be able to take advantage of ALL the freebies! Shoot me a DM and let me take a look! *SarahPearson
"Like for real @115911 your letting me down with my phone not having service all. Day! Wtflip | @313109 What's going on, Mel? DM us so we can check this out and get you connected ASAP! *WhitneyJ"
@TMobileHelp my porting request was canceled and T-Mobile rep was trying to get me to start from beginning.  No thanks!  Please help! | @313111 I’d be happy to help! Send me a DM & I’ll take excellent care of you! <3 https://t.co/8bwUUpcpQf *ChristalleBarron
"@115913 for two lines and two phones I'm paying $246.00. Every month I see a new charge. What happened with the ""taxes & fees included"" | @180735 @115913 We'll review your account to double and triple check for accuracy! DM me https://t.co/Nr93OTtXRx *TaylorBest"
"If you're hit me up and I haven't responded that's because I didn't get it. I have no service no where, thank you @115714. | @313134 Let us take a look into this for you. Shoot us a DM to further assist. -JA"
"@115714 Your company has the worst customer service on planet earth. Im porting my phones to @115725 today #byebyesprint | @313135 Oh no! Your business is very important to us, and we don't want to see you going anywhere. Please DM us so we can talk! -CO"
@VerizonSupport 10 calls later and I still can’t get anyone on the line.  @115714 Y’all got any internet options?? | @313138 Hey there! We'd love to see you as part of our family. Check our great offers in this link: https://t.co/dwtDgGbWzU . - EG
Oh great my service with this 8+ is pretty bad @115714 | @313139 This is not the experience we want you to have. What service issues are you having? -RL
@115911 you have the shittiest customer service ever. You guys are the worst | @313243 Oh no Jenny! What's going on? *JasmineS
"I hear that, but with a broken foot, it's kinda hard getting around :/ https://t.co/2XHNmy7neb | @313244 I hope you're healing ok! Pleae meet us in DM: https://t.co/AsNixOq0xa we've got your back. *SekiaSmith"
@115714 Hands down the worst service out there. 10 year member and your service is pathetic! Why have unlimited data if it NEVER WORKS! 🖕🏼👎🏼 | @313288 We'd like to take a look. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"Been an @115714 customer for 16 years... this situation and a couple terrible employees has me ready to be out. Thats a shame. | @313289 No please, we would hate to see you leaving us. What makes you feel like that? -JE https://t.co/rMApsV8PQY"
@TMobileHelp Amber Sellers... There's no DM option after I press link. | @313362 I just responded in our private message. I'll meet you back there. Thank you for working with me today. *AmberSellers
"Really wish I knew I will be saving money by using auto-pay. Wish I knew this years ago...1/10 @115911 employee told me this, why low? | @313363 We want you to max out your savings at all times, Eugene. Send us a PM and we can take a closer look at your experience. *JeremyJ"
@115911 whyyyyyy are your usb-c charging cables so expensive? I bought a zmaxpro from you guys SIX months ago and it already doesn't work | @313410 Hi Ryan! I'd love to check this out and get you a solution. DM us and we can assist. *WhitneyJ
Don’t order from @115911 online! https://t.co/FSxWK3fzD5 | @141960 Yikes! What's going on? *JasmineS
"@19046 George must have @115714 . It's awful everyday of my life | @313431 Hello Trey! Are you experiencing issues with your service? DM us more, let's take a look into this issue. -AC"
"i hate sprint omg.😡 
@115714 | @313432 We are very concerned by your comment. Please let us know what has influenced you to feel this way. -DR"
"@115714 this is BS. SHAME ON YOU #SHAMEFUL https://t.co/iAHKvF2VXu | @313433 Will continue, but it will be de-prioritized during times and places where the Sprint Network is constrained. (3/3) - GV"
"@115714 this is BS. SHAME ON YOU #SHAMEFUL https://t.co/iAHKvF2VXu | @313433 Customers get a good experience. If you use more than 23GB of data during a billing cycle, your data usage (2/3) - GV"
@115714 this is BS. SHAME ON YOU #SHAMEFUL https://t.co/iAHKvF2VXu | @313433 Sprint manages our network at certain times (like during network congestion) to ensure the majority of (1/3) - GV
"@115911 your company needs to train their customer service reps properly! No on ever knows what they're talking about when you call 611 | @201508 I understand how you feel, Diamond. We want to deliver the mobile moments you love. Send us a DM and let's talk more. *JeremyJ"
@TMobileHelp any JOD pricing on the iPhone x yet ? | @313625 No updates quite yet #staytuned *TJEllwood
"@115913 can you help my family is facing a problem with Tmobile and its not solved for 3-4 months?? | @313626 @115913 Problem-solving is my specialty. DM me, I'll assist: https://t.co/c6ROkAqiws *HollyAdams"
Oct 12 2017. Service is still shit at the MIA airport. @115913 @117543 | @187137 @115913 We've got you covered in the sky with #GoGoInflight let's check out the airport together. DM me: https://t.co/c6ROkAqiws *HollyAdams
"@115911 Supervisor is supposed to call me over my dropped phone calls but I seriously doubt anyone will call.  Lousy customer service. | @313629 Sheree, you've got our attention! Please send us a Dm and allow us to look into your connection concerns. *KeithM"
"@115725 If I walked into one of your stores and asked for an invoice to buy an S8, would your reps get mad and rude at me like @115714 did? | @313660 Thanks for the information provided. We hope that your issue is resolved. -JC"
"@115714 what is w the email saying my lease is almost up and I may purchase my phone that is paid off????? Seriously?!?! | @313661 Hey there! We would like to answer your question. Please send us a Direct Message, so that we can further assist you. -MM"
"@115714 how do your stores not have SIM cards for the iPhone 8? | @313663 Hi there! Please send us a Direct Message, so that we can further assist you. -DS"
@115714 my service been trash since yesterday what’s going on | @313664 Hey there! Thank you for reaching out to us. Let's check on that service for you. Shoot me a DM so I can further assist. -SH
"@TMobileHelp  how do i get the 20% hook up on my account.  no time to chase @313737 | @313736 You have come to the right place, shoot me a DM so I can go over details! https://t.co/b1rv6Im6uc *HolliePace"
"This will have to be my last day with @115911   I really have to go out in the rain to make a phone call ???!! Fucking ridiculous | @189225 Summer is over and fall is in full effect, can't have you out in the rain... DM, I'm here to help! https://t.co/9x08hmPfV9 *OliviaStewart"
@115913 is there any way to use a jump plan to get a google pixel. I know about the deal and the exclusivity on verizon. | @313739 @115913 With it not being sold by T-Mobile there would not be a way to JUMP to it. *DanKing
"Not me. Note the awesome pricing and iPhone credits they give that TMO won't give to loyal customers. Sorry but price of device is getting my switch this year. https://t.co/310YMiXeO2 | @121672 I do really appreciate what loyal customer you've been! 😊

Lets slide back into a DM,
so I can see what I can do with my #MagentaMagic for you! 😄

#IGotYourBack   #TMobileCares

https://t.co/SErXD4mku8 *CatherineG"
@TMobileHelp Good afternoon! Ever since IOS11 my VisualVoicemail no longer works. Any chance you may have a fix on this? Thanks! | @313839 Visual Voicemail is a must Robert! Let's figure out what's going on. Send me a DM: https://t.co/hhkfSa6wT7 *JenniferJackson
In a parking garage with 3 bars & LTE & my phone moving slow a'f ! Awesome @115911 | @312773 Looks like Melinda asked you to send us a DM. Please DM us so our Help team can assist. *JasmineS
The side @115911 doesn’t show you... https://t.co/eE5d7CWZ06 | @313840 Oh no! We want you rocking awesome speeds! DM us so we can see what's going on! *MelindaR
"Spent 10 hrs trying to activate my sim card with @115714 when reported, they say v always strive for cust excellence. sim inactive still | @313867 Are you still by the Sprint store? -JA"
@sprintcare my new iPhone8 requires iTunes 12.7 but my MacBook Is not compatible. How can I transfer my music to my new phone? | @313868 Hey Mike! I'll be glad to help you out with this. Please follow us @sprintcare for assistance :) -MP
"@sprintcare  sucks cant even receive messages from certain contacts smh | @313869 Hello Steve, we want to help you here. Are those other contacts from iphone users?"
"My whole service rn is some SHIT !! @115714 !!🤯🤬🖕🏽 | @313970 Please send us a Direct Message, so that we can further assist you. - NR"
"My whole service rn is some SHIT !! @115714 !!🤯🤬🖕🏽 | @313970 This is very concerning to us, we're here to help. Allow us a chance to have a resolution to your concerns. - NR"
"WHY DOES @115714 INTERNET SUCK SO BAD!!!! for the price I’m paying, I shouldn’t have an issue connecting to internet without WiFi. | @313975 This sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -TR"
I used to love @115714 and now they are really making me consider @115911 | @313976 Oh man! Can you please tell me why you feel this way? -DS
@TMobileHelp PLEASE help! I can't make any phone calls or use internet!!! Please please help https://t.co/UC3wp3NXxA | @143734 I'd love to get you #MagentaConnected! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"4. Hey @115911. Bad customer service to confirm a date and time with a 10+ yr customer in response to a bad customer service complaint. | @211578 Natasha, we're here for you and we're going to do everything we can to make sure you are contacted! Can you DM us? *TerriL"
My @115714 iPhone been dropping calls and having slow data ever since I updated to the new IOS 11 | @314016 This is very concerning to us. Please send us a private message so we can assist as soon as possible. -NJ
"@sprintcare got a connection, SIM was not compatible, ported over to Verizon, services not used for a month now, still getting bills. HELP!! | @314017 We're sorry to hear we lost you as a customer. Hopefully, we'll win you back soon. Kindly send us a direct message. . -CO"
"@sprintcare I have never been treated SO poorly by Sprint in my life! I've been a customer of yours for close to 20 YEARS! | @314018 That's not something we like to hear! Please send us a Direct Message, so that we can further assist you. -AH"
Dear @115714 your Bergen Town Center store is filled with the most unprofessional staff members I've ever seen in my life | @314022 Hello there! Thank you for bringing this to our attention. Could you please provide us more details about what happened at the store? -AR
"@TMobileHelp Hello ,  I am going to be out of the country and need a subsidy unlock for my phone to use with a local sim. thanks | @314111 Hey Chan I can take a look at that for you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"Dear @115911 

One of your store reps took my ID home with her last night. Is your Acting District Mngr, JW Cook gonna do something abt it? | @218557 Thanks for reaching out about this, Chanel. We take things like this very seriously. Please DM us here so we can chat. *BlakeT"
"Be aware with the salami attack @115911 performs on customers. They tell you that you’re no going to pay for accesories, but you will! | @314136 I would be asking the same questions as you are, Hector. We want to keep our promises. Send us a DM and let's talk. *JeremyJ"
@TMobileHelp please send me a dm | @314137 Help is here! We've got a DM coming your way :) 📩📨 https://t.co/sSNDOSJlnR *AshleyHamilton
"@115714 you have to buy insurance to get a new phone?? | @314174 Thank you so much for reaching out to us, please elaborate on your question. -JM"
"@115714 I have a question about international data and roaming | @314176 You’ve come to the right place, Ask away! -SM"
"I deadass hate fucking @115714 & @116297 I swear every anwser from them whether your in the store or on the phone is ""WE CANT"" 😡😡😡 | @314238 This is not the feedback we like to hear. Can you please send me a DM informing me on the issue you are experiencing. -NW"
"Don't believe Sprint ads... this says Uograde and they tell me it's for an add'l line..B.S.!!! @sprintcare @115714 https://t.co/r9uHm7ntC1 | @314240 We are concerned about your message and we'll be happy to help you.Please send us a Direct Message, so that we can further assist you. - AP"
@124218 @sprintcare @125241 thanks for your efforts. Do you have a public spreadsheet of progress in Puerto Rico? | @314241 Can you please let us know if it is a progress of our service in Puerto Rico after effects of the Hurricane? -TC
@TMobileHelp I am paying an extra $25 a month on my tsblet for unlimited tethering and no matter what i try it doesn't have data connection? | @177180 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
@TMobileHelp you also had reps tell me that I could sign up for new lines and cancel some old ones which is now not true.  Fix this now. | @314366 https://t.co/xKtJVNqc2V *MichelleScott
That moment you keep telling @115911 CS it ISN'T an Apple Watch.  Guess we know what's more important to them in troubleshooting XD | @174138 Help is here!  I have received your DM and I’ll meet you back there. Thank you! *TraceyFoster
"Come on @115911 https://t.co/TGMhmV7mM4 | @314463 We want you to have all the speeds, Kelly. Come on over to DM and we can take a peek for you. *JeremyJ"
Smh been on the phone with @115714  for over a hour and still no resolve ! | @314484 Thank you for reaching out to us. Are you still talking with one of our Customer Care Specialists? -JE
"Ok I think @ATT is calling my name too, @115714 you're no good to me https://t.co/cNz02oGV92 | @314487 This sounds concerning! We don't want to lose you as part of our Sprint family. Please, tell us why are you feeling this way? - OM"
Hey @115911  get ready to pay out some more #HR4HR @118308 are about to go yard in Beantown! https://t.co/ZChK7jdB7x | @314521 Thanks for tweeting your support!! <3 The Astros have certainly brought the big bats so far!! *MattHargleroad
i bought a portable charger from @115714 and this shit doesn't even work | @314544 Thank you so much for reaching out to us. Please send us a DM to further assist you. -JM
"@235414 Bought a defective @1647 S7 Edge at ur store 1 wk ago and the store won't exchange it 😡 @115714 has been no help either. | @314641 Hey Patrice, this is very concerning. Please send us a DM for further assistance. -RW"
Maybe because my service is interrupted! You should call Early Life Collection Team. https://t.co/sOLnS2XaRX | @314642 I am not showing that your line is interrupted.
Maybe because my service is interrupted! You should call Early Life Collection Team. https://t.co/sOLnS2XaRX | @314642 Thank you for talking with me today.
"@TMobileHelp - 12 month  consecutive on-time payment program (phone equality). I need a new phone asap, please help! | @314703 We'd love to check out your options, Karez. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp @115911 no service at all in the basement of my office building.... https://t.co/H71rx3Qykm | @314777 Hey Mayra don't worry we are here for you. Send me a DM here https://t.co/LCoTGMDwC4. *KennethStone
"I swear @115714 has the worst service I can't wait till my contract ends | @299059 Thanks for posting to us. Can you tell me why you are feeling this way? Direct Message, so that we can further assist you. -SR"
"😂 https://t.co/xS7b7IihXg | @314878 Hey! What seems to be the issue your having? Please let me know, I would like to help. - IR"
"@115714 Great support  line that you have.  Great way to treat your customers and those that are military.  He did nothing and ended it. https://t.co/hvqEnpcB1v | @314879 Thank you for reach to us. How can we assist you? Please send us a Direct Message, so that we can further assist you. -KJ"
@ATT just buy me out of my @115714 contract already 🙃🙄 | @314955 Hello! We don't want to c u leave! Have problems with the service? Provide us a description to further assist. -VS
Ugh @115714 so frustrating talking to someone about getting an upgrade on note 8!  It clearly says eligible upgrade not eligible line or targeted line keep getting the run around! https://t.co/38Ej5xUUuo | @314956 We understand how frustrated you are but this offer is only available to Targeted-eligible customers. -MG
I think I might cuss @115714 tf out today... | @282157 Greetings. Is there anything that we may assist you with today? -JT
"Top 3 things I hate in this world 

1. @115714 

2. @115873 

3. @36121 | @314958 Can you tell us why you hate Sprint? what makes you think this way towards Sprint? -JA"
"Do we need a class action lawsuit against @115714 for their “fair market value” scam they got going when you lease a phone from them? | @314959 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
So I have to pay $175 to get an iPhone 7 screen fixed with @115911 when I'm already paying for their top tier insurance!? | @181828 We want to be sure you are getting the max value from your mobile features. Come on over to DM and we can talk more. *JeremyJ
"I’ve been charging my phone for the past hour and it’s gone down 7%, Yo @115858 and @115911 wtf is going on? | @315050 Nothing is more important to your phone than the battery, so I hear ya! DM us here so we can figure this out. *BlakeT"
"@TMobileHelp Never got the free phone upgrade for the trade-in and @793-mobile kept my old phone and charging for the new phone | @315051 @793 We've got you covered, Tej! I will respond to your DM shortly. *AliciaBanks"
"@115714 WHY was MY phone reported lost or STOLEN?!?!? | @315072 Hey lets look into this for you. Please send us a Direct Message, so that we can further assist you. - KR"
"I hate @115714 so much the worse phone company to have! | @315146 This is definitely not the kind of feedback we like to receive, what is causing you to feel this way towards us? -TR"
Y'all suck. I'm going to AT&T.  @115714 | @315147 This is not the feedback we like to hear from our customers. Please send me a DM informing me on why you feel this way. -NW
@115913 just got the new Samsung Note 8 and was charged a $20 upgrade fee that's crazy I paid cash for my phone no payments why is this? | @315199 @115913 We have options to upgrade at no extra cost as well; online or with JUMP or JUMP on-Demand. *DanKing
@TMobileHelp Will I still qualify for help with purchasing a @122986 pixel xl 2 if I trade in a phone to the Google store? | @218821 Hey Andrew! The Pixel 2 is awesome. Send me a DM and we can go over the promo we have: https://t.co/QIHNBDZ0jI. *LaurenWalker
"@115911 need help at LaGuardia ... plenty of LTE but no bandwidth https://t.co/CTxxguPwO0 | @315252 Oh no! We want you to get the blazing Magenta speeds, Dan! Send us a DM so we can assist. *KeithM"
"My phone is dumb as hell, so is @115714 I be getting messages DAYS late | @315270 Please send us a Direct Message, so that we can further assist you. -AP"
Fr!!!!!! my shit has been sloooow lately https://t.co/CUBT6ymnbk | @315271 Hey there! So sorry to hear that. Let's check on that service for you. Shoot me a DM so I can further assist you. -SH
"@115911 has the worst service ever! They tell you one thing on the phone then when you get to the store is ALWAYS something different! | @315339 We want to keep the same energy at all times, Nikia. Come on over to DM and we can talk more about your experience. *JeremyJ"
"@115911 Moved to pay as you go (left USA) now trying to call you to pay last postpaid bill as asked but msg says to write snail mail, help! | @315340 Hey Claire! Shoot us a DM here so we can look into this with you. We've got your back! *BlakeT"
"@115714 Also what is the shipping time if I upgraded my iPhone online? | @189561 @115714 We would like to help u with this information, to do so, please send us a DM to start with the assistance. - LM"
"@115714 are you still buying Verizon customers to help them switch carriers?? | @315363 Yes, we're still helping customers switching to us pay off their ETF. If you're interested in this send us a DM to discuss it further. - JM"
"@115714 did you start throttling? I feel like I'm being throttled. | @315365 Thank you for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. -EM"
"Quit fucking with my bill @TMobileHelp @2816 @139105 #TMobile  
You change my plan to save me money now it's more than ever | @315406 Having a bill that fits your budget is crucial! DM us and we'll look into this with you. https://t.co/lOqKyEirmq *ReillyLeritz"
"I like how @TMobileHelp  can help you out from here as well, when you can't call them 😎 | @315407 AND We're here 24/7! :) #MagentaHeroesToTheRescue! :) Have a great day! :) *WarrenCamp"
"@115911 I already have 3 family members on T-Mobile, what else can I do to avail pixel2 offer? | @315408 Let's make sure we can get you properly hooked up! Send us a DM and we will chat details *ErikS"
"@115911 gotta make an hour drive to @115858 just to make a damn warranty on my phone when the nearest tmobile store is 10 min from me 🖕🏻🖕🏻🖕🏻 | @315409 If there is no liquid or physical damage and the find my iphone is turned off, then we should be able to assist with an exchange. *JasmineS"
"I’m a fan of @115911 and the perks you offer, however I’m concerned about the poor coverage while driving back to Memphis from Florida. | @315410 We're continuously working on improving our coverage! If you have any questions feel free to DM us! *MelindaR"
"Counting down the days till I can leave @115911 for @115725 #realunlimited | @315411 We're truly unlimited with data that keeps on going and no overages, Chad! DM us about your experience so we can assist. *KeithM"
I shouldn't have to argue on the phone with a CSR for 45mins about putting their mgr/supvsr on the line @115714 the only company EVERYTIME 😡 | @315424 Hello there! Please tell us what seems to be the issue. We'd be happy to assist via this forum. -JR
I'm gonna need for y'all to do better @115714 | @315425 Hello there! Thank you for contacting us. Could you please indicate to us the issue that you're currently experiencing? -AR
"Guys, Linda from the @115714 EXECUTIVE OFFICE never called & dodged me when I called 🙄 HOW IS THIS COMPANY STOLL IN BUSINESS. @sprintcare | @188957 This isn't the type of feedback we'll like to hear. Please send us a Direct Message, so that we can further assist you. -PP"
"One more day🤤 #applelife #AppleWatchNike @115911 https://t.co/vGx6OK8fOS | @193073 Whoop whoop! We're stoked for you, Samantha :) You're going to love that watch! https://t.co/lOqKyE0PXQ *ReillyLeritz"
...do i have to add a line to take advantage of this offer or can i use the line i already have..https://t.co/qqXTBnXOrc @tmobilehelp | @315632 Hi! Great question! Can you DM me so I can gather a little more information please: https://t.co/GSALkn3yAO *MichelleScott
"I don’t really be texting anyone. Might have to renegotiate my bill @115714 | @315657 Hi there! Please send us a Direct Message, so that we can further assist you. -CS"
Sprint turned off my phone 3 times this month. fuck y’all @115714 | @315659 Let us take a look into this for you. Shoot us a DM to further assist. -JA
Sprint turned off my phone 3 times this month. fuck y’all @115714 | @315659 let us take a look into this for you. Shoot us a DM to further assist. -JA
I hate @115714 I can’t wait to switch my Carrier over they don’t ever do noting right 😡😡#usingwifi | @315660 we apologize for the inconvenience you are having how can we help you today?
"Been waiting in this @115714 store, across from Bryant park for 15 minutes..not seen a rep yet...@115911 help | @315661 Hello!. What's going on? Please send us a Direct Message with details about your concern, so that we can look into this. -S M"
@115714 Terrible customer service. | @315662 Hello! This is not the type of comments we want to see. Can you tell us what happened? We'd like to help. -KM
"@115913 i have been trying to get something resolved for a week and was left no options other than go back to Sprint | @213108 @115913 We definitely don't want to see you go, Mel. I see we've been working together via DM. We'll be meeting you back there ASAP. *DanKing"
i really hate @115714 and i can’t wait till the day i switch carriers | @315790 Oh no! This is definitely not the way we'll like you to feel. Can you let us know why you feel this way? -PP
"@115714 I'm so done with y'all. 0 stars. ZERO ‼️‼️‼️‼️ | @315792 Hey, what's going on? We want to help you. -HM"
@116447 @115714 I got an iPhone thru Apple store and they told me that they only would let me buy contract and my bill 25$ extra!! | @121555 We would be more than happy to help. PM us with a better description of your issue and let us look into it for you. Team @116447 https://t.co/lBJa4NUcwb
"@115911 @AppleSupport @115858 aye man my internet been running slow since yesterday, what's going on mane | @315870 Let's take a look! Send us a DM and we'll make sure you can stay connected *ErikS"
"@115911 hi t-mobile where can i make a complaint about an employee about social media? | @315891 Thanks for reaching out, Andrew! Can you please DM us here with some details? Thanks! *BlakeT"
"@115714 bump up your signal game or I’m going to AT&T | @315903 Hey there! You have come to the right place. Let's check on that service for you, shoot me a DM so I can further assist. -SH"
"📡 The @115714 LTE “coverage” is so poor in downtown Denver, I bet @116447 & @38078 don’t even use it. 

cc: @315905 @7554  @124218 @sprintcare | @315904 Allow us to look into your concerns. Please send us a DM with more information. -Team @116447"
"Sorry @115911, service in Bremerton is little to not available. Think I’m switching to @169291 😕 | @316011 Hey Pablo! Let's make sure we can keep you connected. Send us a DM and we'll see what's going on! *ErikS"
Living with @115911 in San Francisco https://t.co/MLbXEKjNdi | @316025 Yikes! That doesn't look like fun. DM us here so we can look into your connection with you. *BlakeT
"I switched to @115714 and its ruining my life. I miss you so much @att How can we get back together??? | @316028 @ATT Hello, Leah! We'd hate to lose you as a customer, can you send us a PM with some details so we can further assist you? -CD"
"Switched over to @115714 like 5 days ago and still haven’t got my sim.... 🙄 | @316029 OH no. Hey Vasif, would you please send us a DM so we can assist you today? Thank you. Ange L."
"Pissed I pay @115714 almost $400 a month for this pile of crap service. | @316030 Thank you so much for reaching out to us, we do apologize that you feel this way. What is going on? -JM"
"@115714 thanks for the s7 | @316031 Hey there, thanks for reaching out. Glad we could be of help. -HM"
"@134924 get this when I try to stream your newest 360 cam on Facebook with Note8 @TMobileHelp https://t.co/VtmbgWnOQg | @316129 Yikes! Let's get that looked at ASAP! Shoot me a DM, and I'll take care of you 1000%! https://t.co/oIBK3mlmoz *DannyHarvey"
@115714 been scamming me for years now. Hey @115911 I might have to make that move over to y’all. | @316150 Hearing this is concerning to us. Send us a DM so we can further assist. -AP
@115714 needs to get their fucking shit together and do their fucking job right | @217905 Hi There! Can you please tell us what's the issue you're having so we can assist further. -JN
@115714 @sprintcare @260054 this is bad and it is only Thursday here at @14314. We need more COWs or something! #NASCAR https://t.co/ovAKsUAcYM | @316236 We will take a look and see what we can do.  Team @260054 wants to help.
@115714 @sprintcare @260054 this is bad and it is only Thursday here at @14314. We need more COWs or something! #NASCAR https://t.co/ovAKsUAcYM | @316236 Please send is a DM with  trouble location and contact info and when to reach you @260054
I wish @115714 I hate sprint a big joke | @316237 This isn't the kind of response we will like to hear. What seems to be the issue? Allow us to help. -AP
@TMobileHelp so i was just watching a YouTube video and then the sound stopped. phone says i have headphones in but i don't. help please?? | @316340 Whoa! That is #awkward! I would love to help you out with this! Send me a DM quick! https://t.co/X9y1u6oSCt *AngieReyes
"@TMobileHelp I Need Help I accidentally turned On Text To Speech And Now I'm Not Sure How To Turn It Off I'm On Nought 7.0 Also | @143700 Hi Dalton!  

Oh my! I am happy to help get your setting back to normal. What kind of phone are you using? *LisaMarieArnold"
"@TMobileHelp it's unfortunate that because of an occupation I'm being treated as less than a paying customer & quoted on policy | @179259 Thanks for reaching out, I'd like to talk about this more, send me a DM please: https://t.co/9HjR7d39YD *MarkMcLaughlin"
"Dear @115911 - sorry, your signal just doesn't cover as well. https://t.co/u4ghBQLm5L | @316342 Hiya, Melissa! We want you rocking awesome service all the time! DM us so we can look at what's going on! *MelindaR"
"@115714 can ya’ll hire me to find all the dead spots, have a VERY large list that I’ve shared with ya’ll - still poor svc #MaybeTimeToSwitch | @285638 Hi there can you please send us a Direct Message, so that we can further assist you. -JJ"
"@115714 get your shit together. you're pissing me off with this no service bs | @316363 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
@115714 I have been on hold today for over 2 hours & been hung up on 2x. The 1% difference is real.  @115725 any deals to switch. | @316364 Hey what seems to be the issue? Give us a chance to turn this around. - NJ
Ugh @115911 why is it so hard to get a fluent english speaking rep on the phone?! I’ve called back 11 times now. Language barriers are bad | @316454 We do want to make sure we're on the same page & we're all here to assist you. DM us if you need us to follow up. *KeithM
"@115911 here I am again with another problem at the promenade Casa Grande AZ t-mobile store.whittney horrible customer service.aviod store! | @316455 That shouldn't be, Kelley! We want you getting the proper assistance no matter the channel we assist you in. DM us more details. *KeithM"
"@115913 @793-Mobile where’s my Apple Watch that I ordered on September 17th? | @316456 @115913 Let's check on your order status, James. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp can I port over to Tmo with my Nexus 5X now and still get $325 card when my Pixel 2 XL arrives in 1-2 weeks? Or need to wait? | @316457 That's a great question! let's check it out!! Shoot us a DM :) https://t.co/iUlnGXy3Ha *VinnyFrancisco
So...@115714 just may have lost a customer to @115911 | @314956 We saw that our agent advised you in regards to your issue. We ask that you return to the secure forum to view the reply. -JJ
@115714 why y’all departments trying me today 😩 I will fuckn hurt y’all wtf!! | @311286 We will have someone follow up with you.
@115714 service is making me want to slam my iphone into the ground 💪🏼 | @316468 Hey! That's concerning. Please DM us with some details about this to assist you. - GS https://t.co/rMApsV8PQY
@115911 @115913 @TMobileHelp I can't even watch baseball with such shitty service! #getittogether https://t.co/fHiFU5vzHd | @316545 @115913 We want the best possible data and speeds for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@115913 glad you keep your employees happy. CUSTOMERS NOT SO MUCH! | @316546 @115913 I'd love to continue working with you in DM. Please meet me back there. *ZachRicketts
one more week tell goodbye @115714.... HELLO @115911 #UnlockUnlimited #HR4HR #UnCarrier | @205485 We would hate to see you leave. Can you let us know why you feel this way? -PP
How does T-Mobile kickback work? @TMobileHelp @115911 | @316564 Perfect! I will meet you right there. #WeGotYou :) https://t.co/cX9JRYxboR *MelissaStephens
"@TMobileHelp Looking at T-Mo. Anyone have experience with coverage in Bozeman, MT? More importantly, the Big Sky area (Zip 59716)? | @316639 Hey, that is a great question! Meet me in the DM, I can get you the answers you need (: https://t.co/lsvk9Zelxd *BronsonBarretto"
Hey @115911 - Any pricing for the iPhone X yet? | @316640 For sure! Send us a DM and we can provide you with those details :) *ChanneyT
About to cancel @115714 | @316030 Oh no! Can you let us know why you want to cancel? We would hate to see you leave. -PP
@115714 has the worst customer service in history. It’s absolutely shocking | @316712 This is not the type of comments we want to see. Please allow us a chance to resolve your pending issues. Shoot us a DM. - CE
@115913 #frustrated  not having any luck with CS | @316734 @115913 Let's dive in and get this sorted out. Please DM us and we'll get started. https://t.co/lH0SH5fy2m *MikeRice
"I'm sorry if anyone has been trying to contact me, @115911 has sent me a defective replacement phone for the 5th time..👍🏼 | @316735 Oh no, let's get you a proper working phone. Send us a DM so we can further assist you. *ChanneyT"
So guys what's up with this slow service lately @115911 | @316736 Hey there! Send us a DM and we can take a closer look at what's going on! *ChanneyT
"@TMobileHelp I never received my order, 1170648230. UPS wants shipper to contact them for support. How do I fully cancel my order? Pls help | @169296 I'm here to help, Ravi! Send me a DM & we'll get you all taken care of :) *AlexKimbrell https://t.co/GefRnVHVqu"
@115913 Credit over 800 and never missed a payment or late with biz account. WTF? I own all my phones too. So annoyed. HELP! 2/2 | @316737 @115913 We're on this. Please DM us here and we'll explore every option for you. https://t.co/lH0SH5fy2m *MikeRice
"@115913 @115911 @TMobileHelp 
How do we treat an 11 yr customer with a defective phone: | @205484 @115913 We are always here and ready to explore every option, Robert. We're just a DM away for you. https://t.co/lH0SH5fy2m *MikeRice"
"My advice 2 business owners looking for service in Elizabethton TN do NOT go to @sprintcare Store folks are great service sucks!! | @316747 Please send us a Direct Message, so that we can further assist you. -JJ"
"@sprintcare customer service is a disaster on the phone. too many misunderstandings. all i want is a SIM kit. easier to go to @169291 | @316748 Thank you for reaching out to us. We want to help. Please send us a Direct Message, so that we can further assist you. -DR"
"@115913 please help me. Im about to cancel T-Mobile. I was just with “retention” and this is ridiculous | @132473 @115913 We definitely don't want to lose you. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp I purchased an S7 from eBay and it won't unlock via the app it failed. I'm here in Canada. | @316841 Hey Jonathan! DM me, happy to chat with you about the info you need to get going!  https://t.co/lsvk9Zelxd *BronsonBarretto"
"@TMobileHelp are there any available reps able to help me with my account tonight | @316842 I see we have a convo going, I'll meet you back in the DM! (: https://t.co/lsvk9YWKFF *BronsonBarretto"
@TMobileHelp my wife’s mms pictures are showing up on my phone as being sent 6 hours ago. | @316843 Oh no! Let's check things out together. DM me here https://t.co/P5ACUoCEw4 I got your back! :) *ChasityScanlanSevao
"@115714 @sprintcare #sprintcare, actually #sprintdontcare about customer loyalty, only profits and wait times. Take the DM, be ignored. | @316854 Hi, an agent messaged you via our secure thread. Please review. -SR"
@115911 what is going on with your network?  I can't make calls or text today. Is the service down in the Chicagoland area? | @316889 We are only a DM away! Please check your DM ! *TaylorMichaels
@TMobileHelp Coverage on 101 Fwy in Carpinteria to Mussel Schoals is DEAD. Always has been. Nexus 5/ 6p. Friends report issue too. Help? | @316890 ...https://t.co/N3fFTJ674O and send us a DM? Thank you!! :) *BrentonH 2/2
"@115714 so this loaner phone u gave me is absolute horrible. Screen protector is all cracked and isnt even the right size | @316909 Hello! We would like to provide sufficient assistance, please send us a Direct Message, so that we can further assist you. -JD"
@115714 when will MEMPHIS be covered in 4G LTE towers I’m tired of roaming and hearing the same bullshit‼️😑😒 | @316910 Hey! can you send us a direct message? In order for us to further assist. -AD
"Missed 3/4 of tonight's #WillAndGrace because @115911 and @115722 SUCK ASS and I couldnt stream using either service 😠 | @279155 Hey Melissa, let's make sure you're able to stream your shows! Send us a DM so we can further look into this! *ChanneyT"
"Literally outside, crossing the brooklyn bridge & STILL no @115911 service! Where is that great coverage you brag about🤔  def not in NYC😒🗽 https://t.co/VEYWkzTFq7 | @36392 Give us a chance to fix this for you! Send us a DM and we can restore the love! *TarynS"
"Don’t know what to do for the iPhone X! Switch to @115725 or @ATT? Or stick with @115911?? #decisions | @316937 Stick with us, Kathy! What's got you contemplating other carriers? *ChanneyT"
@115714 needs to get their crap together. Been four days without service. | @316957 This is concerning to us! Send us a DM so we can look into this. -CW
@115714 you fucking suck | @316958 Hey there! This is not the type of response we like to receive. Please send me DM letting me know why you feel this way. -SH
@115913 @TMobileHelp 2/2 on changing account responsibility from my wife to myself | @316991 @115913 We want to ensure your time is respected. Our team is here to help! DM me: https://t.co/c6ROkAqiws *HollyAdams
"@TMobileHelp So this doesn't appear to be an isolated incident but I have had zero signal all day in multiple locations. | @317063 Let's get your signal going again, Erika. Swing me a DM. :-) https://t.co/dPHUAru2pc *MikeVance"
"@TMobileHelp @115911 I have questions about my reception. | @204117 @115911 T-Force is here for you, and I'll get you the answers you deserve I'll meet you in DM! https://t.co/9x08hmPfV9 *OliviaStewart"
"Nice going @115714 and @AppleSupport no help | @317161 Hey Jacob, this is not the kind of feedback we like to hear! Please let us know, what seems to be the issue? Sprint cares! -RW"
"@115714 IS GARBAGE! | @317162 @115714 Hey, what seems to be the issue? Let us know. -SR"
"Seriously @115911 @115913 ?

Restricting my data in Mexico?  The merger isn't even done, and @115714 is already making you worse! | @317163 Hey there! Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -SH"
"@115714 when you need payment arrangements it's done without interruption of service | @317164 Yes, once a payment arrangement is created your services won't be interrupted. Send us a DM. -SR"
Explain to me how the 3G is faster than the LTE? @sprintcare https://t.co/pw1DWXJUgE | @192607 Hi there! I would be happy to assist you with this. However can you confirm this for me as the top part of the second image is missing. -KM
"Sorry we can't change that.  Are you kidding me @115714? Why am I giving you our business when you don't listen, then lie to us? 3/3 | @317285 This isn't the feedback we wish to receive. Please, send us a DM, so that we can further assist you. - FS"
"@tmobilehelp can I lock and unlock my car doors with Tmobile SyncUp? | @317305 Great question to you mind DM on this link
https://t.co/GzQFNLmNtl *RyanPerez"
"@TMobileHelp can t mobile get me away from Verizon who trreats me like a dog after years of service.  I am 67  a widow i cant Alford bills | @317308 Absolutely! Prepare to be AMAZED! Shoot me a DM, and I'll save the day ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 needs to get it together, every call I make drops every single time. My bill is too high to be dealing with this crap #TMobile | @317476 We'd love the chance to save the day! 🙏 Send us a DM so we can make sure everything is perfect for you! *TarynS"
"So you taking away my 50gig unlimited and bring it down to 5gig? Smh @115911 | @317573 Hey Lora, that's only for mobile without borders. For more details, check out this link here: https://t.co/MVvIZWAC1Y *ChanneyT"
"Hey @115911, did you pick Assurant for warranties so that no one would ever be able to actually finish a claim online? | @317574 Hey Rob, send us a DM and we can assist with filing this claim if needed :) *ChanneyT"
@TMobileHelp Trying to get a better deal on my cell plan. any help is appreciated. | @317704 I love a good deal!  We'll respond to your DM shortly. https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp How about upgrading my RMA to a G6 so we don't have to do this again in 6mo? Would love business service with my business acct | @205098 Hey there! Meet me back in your DM and I would be more than happy to help ya out! :) *SophyaBates
"@115714 Have you received any reports of #iPhone7 performing less than optimally on the #Sprint network? Just upgraded & svc is terrible. ☹️ | @317737 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
"@115911 does your @125607 Galaxy Note 8 use the 600 mHz spectrum? | @317785 Hey Dane, send us a DM and we can double check this for you. *ChanneyT"
Wondering if @115714 has any good deals ! I’m sick of sitting outside to get service with @115911 | @317786 That's not what we like to hear.  Let's chat via DM so we can see what's going on. https://t.co/WZM6cbcgHU *JonPorter
"Wondering if @115714 has any good deals ! I’m sick of sitting outside to get service with @115911 | @317786 It  would be our privilege to do business with you. Please, send us a DM so we  can further assist you. -JA."
@115913 Still having serious issues big guy https://t.co/px7ugPsr39 | @317787 @115913 We want you to have the best possible connection at all times. DM us for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp For Jump! Version 1, what am I supposed to ship (all wires, box)? I can never remember...🤔 TY🙌 | @317788 Just the phone is fine. You can ship it back in its box if you want but its not required. *JayMartinez"
"@115714 be back on their bullshittt | @317798 How can we be of assistance today? Please send us a Direct Message, so that we can further assist you. -JE"
"@115911. I switched 4 lines from one account to another account I own. None of those phones work now to make calls. Please Help | @317850 David, we can't have those phones not working! Send us a DM with some details and we can look into this immediately! *TerriL"
"@115913 @TMobileHelp My bill is not what I signed up for please help me immediately. | @317889 @115913 Billing is what I do best. DM me, I'm here with the assist: https://t.co/c6ROkAqiws *HollyAdams"
"@115714 forced me to do a payment arrangement to prevent my phone from being turned off for their screw up. Said I wouldn't need to pay it. | @237221 Hi, I would like to look into this for you.  Please send us a private message so we can send you a secure link."
@115911 why don’t you have coverage in Toledo? i was only able to send this through wifi | @317910 Hey! Let's keep you connected so you have one less thing to worry about. Send us a DM and we can chat! *TerriL
#Sprint doesn't about loyal clients; want more new only! I've been w/ them 18 years! Not sure how much longer. Show some appreciation&heart! | @317928 Hello Beverly! This concerns us. How can we assist you? Please let us know. - RC
@115911 has me SERIOUSLY wondering WHY I'm still w/@115725 after seeing the over 55 plan - Unlmtd EVERYTHING for $60?! #StuckAt2GigsData:( | @180005 You should totally #SwitchAndDitch! Send us a private message so that we can talk more about this! *MelindaR
@115911 @TMobileHelp issue. Told UNABLE to return & need to return tomorrow. Why have 14 day return/exchange policy? Need assistance please | @318053 That's not the experience I want you to have with that new phone! Meet us in DM so we can help! https://t.co/033FgbQAw8 *KyleVesely
@115911 @TMobileHelp how is it that I can barely find enough signal to send this tweet even tho im in a major city? | @318054 Yikes! Let's check it out! Shoot me a DM here https://t.co/QHDTFHxSPu with what address you're at and we'll check! *KrystnYogi
"Gotta give a shout out to the crew @TMobileHelp. Since I've been with T-Mobile I've bombarded them with questions and they have been great! | @318055 ❤️❤️❤️ AWWWW! Thank you, Tyler! T-Force is always here for you and we have your back 24/7! We're just a DM away! *KrystnYogi"
"@ATT @115714 @115911 Claro @5912 if you can't get your service up in Puerto Rico, let the Chinese have the rights. | @318077 Hey there! Are you a Sprint customer in Puerto Rico experiencing network issues due to hurricane Maria? -JC"
"@115714 On Chat w/ Supervisor she can't help me | @318078 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
@TMobileHelp When are bill credits supposed to show up for the $300 for trading an Iphone. Bill credit should be $300 - Instant Trade in? | @318122 The credits are disbursed evenly over 24 months! Send us a DM if you want to know more! :) *PhungDao
"@TMobileHelp charging me for a service I wasn’t getting.   Never thought I would ever leave his company but I thinks it’s time for me to go | @318123 That is some incredible tenure, send us a DM so we can turn this situation around! https://t.co/xaT8QuZFeS *SidneyNorton"
"@115714 There is a problem receiving service in Louisiana. We have no reception on La Hwy 20, between Vacherie and Thibodaux | @318136 Hi there, we need a Direct Message so we can further assist you with this. -JA."
"@115911  CS in a nutshell: ur phone has heat issues by design, we'll ship u another 1 with same issue to RMA in 6mo, lols, not our prob :( | @205098 Awe! It's not like that! I'll meet you back in DM! https://t.co/DMr1doG7OR *JulissaBadillo"
@TMobileHelp your support team rocks was harder than Metallica circa 1987 | @292571 You're a magenta Rock Star my man! Thanks for your engagement and laughs today!! *VinnyFrancisco
"@115714 I pre ordered like 68 years ago where’s my phone????????????? 📱 | @318391 Hi there! You're part of the club ;).  Your phone will be on its way soon. Shipment is between September 22nd - October 7th, 2017. -KC"
@115911 how am I supposed to pay my bill and your site is down. Then when I call 611 they want to charge more cause im paying through CS 😡😡 | @141684 We appreciate you staying on top of your bill! Send us a DM and we can further assist you with getting this paid :) *ChanneyT
"When you’re trying to upgrade your phone but the @115714 website keeps telling you for over a week you have an order pending & you don’t 🔪🙃🙂 | @318488 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
"@115714 out of all the places without coverage no coverage at LAX takes the Cake! #shame | @318502 We definitely want to work with you on this. Please send us a Direct Message, with your full nearest cross street and zip code. -NR"
@36704 @36705 @TMobileHelp Thank you BOTH.  You stepped up the game.  Thanks. #bestservice #handsdown | @318540 🙌 🙌  Thank you! *PhungDao
"@115911 I see that you are offering a great deal 4 new customers.We've been customers 4ever.Going 2 do anything 4 us.I ""need"" a new phone | @318572 Upgrading is my fave. Let's talk about options. DM me? https://t.co/c6ROkAqiws *HollyAdams"
@TMobileHelp why is there no service right now? | @318647 Whoa whoa! That's not right! Shoot me a DM! I am here for you! https://t.co/HTgeLMEYEm *DonHebron
"@TMobileHelp anyone there? I sent a DM... | @318750 Never fear, T-Force is here! I will meet you back in the DM so we can check this out. *SidneyNorton"
"@92211 .@115911 .@TMobileHelp 
 Greetings many thx 2 your staff #sanfernando -location 
but #music is waY TO LOUD! HARD 2 DO BIz! https://t.co/5JIO7w66lT | @318859 Magenta fairy godmother is here to help. Please DM me, if you need anything. :) https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp is v30 offer for all plans or only specific like one plan? | @318860 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115911 Hello. Need assistance to cancel apple watch order. Thank you. | @171603 Let's see what we can do for you, Amy. Send us a DM! *RickK"
"@sprintcare I need help y’all. My phone hasn’t had reception all day. | @318941 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
Once my @115714 contract get down in 2 months. I’m going to @ATT 🚮🚮🚮 | @319100 We truly don't want you to leave the Sprint family! What seems to be the issue? Let us know. - DB
"@TMobileHelp hi from Paris! Impossible to log in my TMobile account to check on my US #, captcha never show up, is there another way? Plz | @319128 How's your trip going? ❤️❤️ Send us a DM and we can help right here! *TarynS"
"@sprintcare is trash and of no help what so ever damn it | @319138 Hearing all of this is tremendously concerning to us! Please follow us on twitter, so that we can continue to assist you. -JC"
How you gonna send my phone without a SIM card? @127271 @115714 bought my 8 and I can’t even use it yet 😭 | @319285 Have you gotten in contact with Order Support concerning your missing SIM? -KY
@115911 please help me! My phone was 60% charged & it just randomly shut off & it will not turn back on now. I tried to hard reset it and it doesnt work. I've had it on computer charger for over an hour and it is still not turning on PLEASE HELP ME I AM EXTREMELY STRESSED | @208436 @115911 I apologize for the delay in response! I got your DM and will meet you there right away! :) *BrendanLee
@115714 I tried getting help but your customer service would not answer my text and we've been with you guys for over a decade! https://t.co/mHUSztA5tr | @319524 We would be more than happy to assist you. Can you let us know the issue you're experiencing? We would like to help you. -PP
"@115911 could u please rollout a  patch for S7, my battery drains faster than before. used 11% in 15 mins with just spotify on 😣 | @319669 Let's take a closer look at that and see what's going on! Send us a DM and we can help :) *KittyG"
I regret get into @sprintcare | @319762 Hey! Let’s get your issue solved! Please let us know why you feel this way. -DS
"@115911 My recent interactions with your customer support was unreasonable, unproductive, and after 4 hrs..no solution. U hung up 4 times. | @319851 Hey Eddie, I'm so sorry to hear that. Send us a DM and we'll see if there's anything we can do to assist you here. *ChanneyT"
"@115911 why is it that my unlimited data internet (which I pay almost $90 for) is acting like I just ran out of 2gb data smh | @319852 We want you rocking blazing fast service, Ianne! DM us so we can check out what's going on! *MelindaR"
@115714 sucks 🖕🏽 | @319862 Can you let us know what makes you feel this way about sprint? we would like to help. - AP
When you got full bars and your videos won't load that's that  @115714 connection...thanks I didn't wanna watch videos on my break anyways | @319863 Hello there! let's check that coverage for you. Please send us a DM so we can further assist. -JR
I hate @115714 | @319864 Can you let us know what makes you feel this way about sprint? We would like to help - AP
"Bonus: $30 activation fee for the privilege of having to sit on the phone for hours to get something fixed that @115714 screwed up. | @317285 Please, consider reaching out to us in a Direct message to better address this situation. - FS"
"Bonus: $30 activation fee for the privilege of having to sit on the phone for hours to get something fixed that @115714 screwed up. | @317285 @115714 Hi! We'd love to help you out. Please, follow us as @Sprintcare and send us a DM with more details about the issue. - FS"
@TMobileHelp it's been months now trying to chase down someone who can help me get my ETF reimbursed. Still waiting #tmobile #fail | @319879 I'd love to check out your reimbursement status! Send me a DM. I've got you! 😊 https://t.co/HbdADi3eov *HumeiraPatel
@TMobileHelp can’t use data. LTE isn’t working but nothing is wrong with my account. | @319939 Whoa - that's not cool! Send me a quick DM & we'll get this checked out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
"@116447 Monthly reminder, still no band 41 in Conway SC, since WiMAX went down our town has no live broadcasts in the 2.5 band. SAD! | @319952 We are sorry to hear this. Please let us know how we can help! Team @116447"
"@115714 the last 4 hours I had a issue getting online, using my current apps, downloading apps updating the new sprint app, what is going on | @319953 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"@115911 I want to switch but have some questions. | @320177 Feel free to send over a DM and we can be sure to address all of your questions, Cori! We are happy to assist! *BrookeK"
"@115911 hi,what’s the update on provisioning messages for LTE use only. Is this issue happening w @ATT @115725 customers as well? | @171603 Replying by DM for you! *DavidBradford"
@TMobileHelp I am ready to complete my order with you guys now | @309364 Excellent! I would love to help get that order on it's way! Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson
@116447 switching carriers need to know termination fees. Can someone get me accurate info? | @320185 We definitely want to figure out what's going on! We’re with team @116447 and here to help. Pls DM your contact information.
@115714 I'm connect to wifi an y'all still suck smh 🤦🏽‍♂️ | @163452 Hey! What type of issues are you experiencing at the moment? Let us know. - DB
@115913 could i please get help? Your agents will not assist me. https://t.co/jVW5LAEejS | @173071 @115913 I'm definitely here to help. I'll meet you in DM. *HollyAdams
"@115911 Looking for ways to #MagentaMyiPhone. Where can I find some wallpaper and that classic @115911 ringtone for my iPhone7+? | @320315 #BlingMagenta, Jonathan! What song are you looking for? *NaeJ"
@115911 Can I please get someone to help me out? I've been trying to resolve a problem for a few weeks and keep getting the runaround. | @320316 Hi Nelson. We are more than happy to help you here. Send us a DM here for assistance. *KaeW
"@sprintcare Why does it take 12 hrs for my text messages to reach my wife? Not all of them but, enough to be a huge concern. | @320355 Sounds like something we need to look into. How long have you been experiencing this issue? - AM"
"@115714 my data starts new on the 13th. I woke up and saw this. How is that possible? This is the first time on my phone and I'm on WIFI?? https://t.co/GVXMw5e1XG | @320356 Oh no! Please send us a Direct Message, so that we can further assist you. We are always here to help. -SJ"
@TMobileHelp we have a problem. | @320474 How lucky! I happen to fix problems! Click on my unlimited forehead and we'll talk chat! https://t.co/WvduHDPGwV *MichaelHarvill
@TMobileHelp the page is on the my t-mobile page | @320475 Really? That's odd. Send me a DM and I can assist you there. https://t.co/wnPk0Kpe5r *BrittanyJones
@116447 @sprintcare @115714 @180843 @124218 Porting dept just told me that one of my biz lines were lost in the transfer | @320501 Thanks for reaching out. We will contact you regarding your concerns. Team @116447
Very displeased with @115714 and I’ll be seeking legal action towards this company. | @320503 Hey there! This isn't what we like to hear. Please send us a DM with a brief description of your issue. -MM
"@115714 would you like to upgrade to the new Iphone 8?
Me: No, no no, no noooooo
& that’s after I finish paying $331 | @320679 Hey! What's going on? How can we help you? -GB."
@115714 @sprintcare Say I just upgraded to an iPhone 7. Can I somehow swap for an iPhone 7 Plus? | @320680 Glad to have you on board. Send us a DM so we can further assist. -GB.
@115714 when you make a mistake you're supposed to admit it and correct it. Not make your customers pay for it | @320861 Sound like something we have to look into. Please follow us and send a DM telling us what you're referring to so we can help. -JT
"@115714 is trash af | @320862 This is not good! What makes you feel this way? Please send us a DM, let us know what's up. - AM"
@sprintcare We have had no service since Hurricane Irma. Everyone I speak to says our tower is fine. We still have no service. No help given | @320923 That's not Good! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
"@115714 can I talk to a rep to talk about potential phone plans? | @321031 Of course, just send us a DM and we will be there more than glad to help you with any of your questions or concerns. - RR"
40 minute phone waits to have your system hang up on me and no call backs from representitives after scheduled is real professional @115911 | @321075 Whoa! That's definitely not the experience we want for you! Please send us a DM. We are here to help! *BrookeK
"@TMobileHelp will I be able to preorder the iPhone X if I'm out of the country when it opens up? | @321108 As long as you're shipping to a US address, then heck yes! DM us for more info! https://t.co/vv9JsrbUOZ *AbigailRoach"
@115911 why can't I ever get the same answer and action twice? You lost a customer today. | @321114 This is definitely not what we like to hear! Please send us a DM and allow us to make this right! We are here for you! *BrookeK
@115714 pls confirm your plans for the #USVI. https://t.co/HeL5FRanGR | @321120 Visit the Sprint Newsroom to learn more about this aid. -HS
"@115714 pls confirm your plans for the #USVI. https://t.co/HeL5FRanGR | @321120 Sprint is reactively assisting customers with charges for late fees, call forwarding fees and directory assistance fees. -HS"
"Nothing like my @115714 bill going up $4 and my service going down | @321122 Very concerning! Please send us a Direct Message, so that we can further assist you. -HS"
"@115714 before the hurricane the service was terrible. Miraculously after the hurricane I never had an issue. Now here I am, ROAMING again. | @321123 We'd gladly look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"SAME!! https://t.co/ukmw6k3DTP | @321124 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
"@sprintcare Been getting the same text every 5 min done everything we could on this end, store tech says it's a network issue, what say you? | @321125 Hi there. Sounds like something we need to look into. Please send us a DM. -EG"
@115714 my data says it’s on LTE but its working SLOW AF. GO FUCK YOURSELF | @321391 This is concerning to hear! Please send us a DM so that we can further assist. - AM
"@115911 Why on earth do I have to go through the ordeal of returning my phone online when I ordered it in store? That is absolute nonsense. | @321406 @115911 Hey Sam!! :) I see your DM, so I will respond there! Talk to you in just a minute. *LaurenWalker"
@TMobileHelp I was wondering can i get help with my account its past due was wondering set up payment plans | @321407 Payment arrangements are my BFF! Follow this link to DM me for help! :) https://t.co/vv9JsrbUOZ *AbigailRoach
"@sprintcare I'm tired of Agents changing my account without my permission and disabling services!!!! Support Sup just hung up on me!!! | @321431 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -KC"
"Hey @115714, if your CustService was as persistent as your retention emails, you coulda kept a 7 year customer, instead of (not) saving one. | @321432 Please allow us to know your issue in order for us to address if and assist you to get it resolved in a timely manner. - MK."
"Hey @115714 - your Dekalb location is a mismanaged mess. Sold my brothers phone to another customer. Is this what you call customer service? https://t.co/DoJCMEyCUU | @321434 Hey Alex, thank you for bringing this to our attention. Please tell him to contact us through this platform, so we can assist him. -  EH"
@115714 you have at least 8 if not more employees and only two of them are helping customers..... | @321437 Hi! Thank you for chatting. How can I help you? - AW
"@115714 is your website down? I can't log in to pay my bill | @321438 Hey, we want to help you with that. Please send us a Direct Message, so that we can further assist you. -AB"
"@TMobileHelp is the worst. Can't use my phone to text, can't call them, useless. Let's see if they can answer hete | @321497 No service is not good at all. I've got you in DM, I'll meet you there! 😊 ✌️ https://t.co/soWScqBSGm *JohnAnderson"
"@TMobileHelp just curious - does JOD help with the iPhone X 64GB down payment or no? | @175534 Hey, thank you for reaching out to #TForce tonight.

Everyone's down payment is dependent on their account history and credit rating. 

I can certainly have a look into your account today and see your down payment amount.

#HereToHelp #TForce *DaleJ"
"@115913 I am 8 days without cell service because my Phone is locked to T-Mobile, although I fully own the phone. End this crap concept! | @321698 @115913 We'll check this out right away, DM me so we can dig in https://t.co/Nr93OTtXRx *TaylorBest"
@115913 I’m looking in to switching carriers now! This has been one of the WORST experiences that I’ve EVER had. Please do better-thanks | @321713 @115913 I'm absolutely here to help. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams
@115913 @115911 any special promotions for the iPhone X? Really love to get my hands on one! | @321714 @115913 Check it out: https://t.co/YYu604wk26 DM me with any questions: https://t.co/c6ROkAqiws *HollyAdams
@115911 my tablet is locked and asking for a PUK pin can y’all provide that. | @321715 Hey Omar! I see your DM and I am responding now :) We'll be sure to help out. *AmberSellers
"@115714 @sprintcare For a communications company, you have poor comm skills. So my user name has expired, how about a link to re-register? https://t.co/tS8d64XI3o | @321723 Hello, we want to help you here. DM us so we can send you a secure link to assist you with this."
".@115911 always pretending to help me with something. #letstryagain | @278495 Let's pick up where we left off, in DM :) *JenniferRivera"
"@TMobileHelp New customer here. I am unable to turn on WiFi calling on one of my two iPhones. Limited Cell signal at home. Please help | @189603 Hey Dewar,m hit me up with a DM and I'll find out what's going on here my friend. #LetsMakeItRight https://t.co/JndQXzqo6y *UsmanArif"
"@115714 has the worse service. been on the phone with them 2 hours and counting.... #fired #pickanothermobilecarrier #maketheswitch | @321742 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
@115714 has the worse service. been on the phone with them 2 hours and counting.... #fired #pickanothermobilecarrier #maketheswitch | @321742 @115714 Thank you for reaching out to us. Kindly follow us on Twitter so that we can be able to respond to your messages. -CO
@115911 how do i switch services? i need on | @322152 Who are you currently with? Send us the details in a DM and we'll send you instructions on how to. *KaeW
@115911 its garbage at Oakland Raiders stadium. wondering what company has good signal here @att @115714 @115725 | @322153 Hey Jordam. We'll gladly look into your coverage at the Oakland Coliseum as I know it's very important to you. DM us so we can help. *BlakeT
@115911 its garbage at Oakland Raiders stadium. wondering what company has good signal here @att @115714 @115725 | @322153 You can know our coverage in any specific place here: https://t.co/6jYwwzn8ok . Send us a DM if you need further assistance. -DP https://t.co/rMApsV8PQY
"@115911 is the worst company. Liars, worst customer service ever | @322154 Whoa! What's going on, Kimberly? Send us more info in a DM so we can turn this around for you. *NaeJ"
"I just cursed Sprint out something serious ..DONE with them .. hey big head @115911 😩😂 | @322155 Hey big head! Tell us what's going on in a DM so we can help you leave them losers, Trina. *NaeJ"
Yooo @115714 is fucking trash!!! Weak ass overseas customer service!!!! | @322182 Hey! What's going on? Please let us know to assist. - EG
More than 15 second and still can’t get anything! lol #sprint #iPhone8Plus | @322245 We would like to look into this. Please send us a DM so that we can assist. - AM
@115714 Thanks for the horrendous customer service. Over 5 hours spent on the phone in store and back to phone trying to upgrade #iPhoneX | @322246 Hey there! Are you currently receiving assistance? Let us know. -DP
@115714 Thanks for the work and investment you are putting into the youth of Miami! | @322249 You are welcome. Giving back is always great to do. Enjoy the rest of your day. -ES
@115913 @125652 When messages to Cuba will be available again? | @322259 @115913 Staying connected is important! Please send us a DM so we can look into this with you. *CassyFitzgerald
"@115913 @115911  anyway of getting service in Britton Michigan area better speed test is .8 mbps or lower with 0 upload all the time | @125458 @115913 I want the best possible speeds for you, Tim. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
@115911 no one seems able to explain how I’ve got bars and LTE showing yet still am unable to load data. Get it together guys! #TMaybe https://t.co/GShTgRH0JF | @322342 I love listening to my music as well. Our goal is to make sure your data is always available to you. Send us a DM. *GrashondraG
"@115911 hi, could you dm me? I have a question about your netflix plan. I have two unlimited lines on my account | @322424 Feel free to send us a DM here for assistance with your Netflix questions. *JasmineS"
"@TMobileHelp .. trade in offers on the old iPhone like https://t.co/sKNgKbpNdU are? Thanks | @229276 Great question! Getting a new phone is always the best! Send me a DM, and we can talk. :) https://t.co/NICrRPn7OP *SierraRichards"
"@115714 has the ABSOLUTE WORST SERVICE ... I HATE IT | @322439 Hello there! Please send us a Direct Message, so that we can further assist you. - KP"
"@TMobileHelp existing customer, can I add 2 lines and not activate phones on them and still get 2 promos for Pixel 2? | @322468 Hey there James! I see your DM, so I'll meet you there, and we can talk details. I'll talk to you shortly! *DuncanWorks"
"@115714 horrible customer service!! Had a problem that I've been on the phone for 40 mins, then hung up on | @322472 What's going on? Please send us a Private Message with more details of your inquiry for better assistance. -PC"
@sprintcare what is a subsidized phone charge and why do I have it for a phone I own? | @322473 This concerns us. I'll be happy to look into this for you. Shoot me a Direct Message. -KA
"2 days of DM's w/ @TMobileHelp 
1. Get a new phone even though it works everywhere else?
2. Cliche sayings & terms drive customers away!!! https://t.co/x52dVClCoD | @197867 You're part of the #MagentaFam we have got your back, JT and will meet you back in DM! *DonaldConstable"
@115911 You #ios #App is not working.. It keeps closing when you want to set up a Bill Payment.. | @322730 That's strange! Tell us more info in a DM so we can work this out for you. *NaeJ
Dawggggggggg @115714 😑😑😑😑😑😑 | @232475 Hey! Hope you’re doing well today. How can I help? - AM
Y’all don’t deserve my money @115714 | @208203 We don't want you to have problems. What's the issue? -  CF
@sprintcare great start to the morning! Getting hung up on by a cust rep & not helping you w/ an issue you have w/ them since AUGUST | @322744 Oh no! This is deeply troubling. We apologize for the treatment that you had received. Please let us address this via Direct Message. -CO
"Bro what's good with u @115911 why are u going hella slow | @322889 Slow speeds are no fun so I hear ya, Tyree! DM us here so we can look into your connection with you. *BlakeT"
Can somebody please explain why i have a turning wheel at the top of my iphone with #Sprint | @322890 Hello I will be happy to do some additional troubleshooting please go to the link. -FR
Can somebody please explain why i have a turning wheel at the top of my iphone with #Sprint | @322890 Please send me a private message so I can send you the link. -FR
"@115714 has majorly fucked up my life and is completely unapologetic. Everyone at customer service is USELESS. | @322891 Hello Misha! Your post is very concerning. Send us a DM, we'll like to hear about it. -KM"
Typical of @115714 to ruin my account 🙄 | @322893 Hey! What going on? Im here to help! - AW
I am very disappointed with my svc I rcvd yesterday via ph w/ @115714. Guess I should look for new svc! | @322894 Oh no! this seem very concerning to us. Please let us know why you felt this way? We are happy to help. -RM
@115714 better training for your staff. 4 weeks no full service because your tech wasn't thorough. Smh. #howMuchLongerIsThisContract | @322895 This isn't what we like to hear from our customers. Send us a DM elaborating on the issue at hand. - NJ
.@115714 this is the reason I'm leaving u for @115725 https://t.co/wy7j0Gjox4 | @322896 Hey there DA - Can you DM us an intersection to look up for you? -CDE
As fast as my WiFi at home @115911 https://t.co/FCChuayTRk | @136503 Those are some SWEET speeds! Thank you for sharing them! :) *MontanaDaniels
"@TMobileHelp @115913 @323035 but wasn’t given $50 discount or the 2 lines for $100 that it says. Trying to switch from Sprint | @323034 @115913 Hey there, Brandon. We want to check this out with you. Please DM us: https://t.co/cuEwtdjPOs *DanKing"
"@115911, what’s up with offering me an iPhone upgrade with $300 off a new iPhone 8 and then refusing to honor the deal? Shady af. | @323095 I definitely understand that you are looking forward to getting a new iPhone and I want to take a look at this for you. Shoot me a DM. *JPL"
"@115911’s customer care is a joke. From false promises to adding unauthorized lines to my account. Clearly I’m not a priority to them. 👍🏼 | @190105 Jordan, you absolutely are our priority! We're here for you. Feel free to send us a DM and we can pick up where we left off. *TerriL"
@TMobileHelp could I DM a rep a few questions about bringing Pixel 2 to my account? | @323106 Certainly! :) DM me! :) https://t.co/86MicZnF9C *WarrenCamp
@115911 is really getting on my nerves bro! I feel like it's some hidden fees somewhere. I mise well get Verizon for this price! | @323107 No hidden fees here. If you've made some crazy discovery send us a DM and we'll look into it Shauna. *KaeW
"@TMobileHelp why is this a thing that happens just about everyday? https://t.co/1RBc9npTlO | @323108 Oh my! We can do better than that! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp For three weeks now, I have been unable to access my usage details from the app or website. Please help! | @323109 Never fear, #StellarSellers is here! Slide into my DM https://t.co/9IUH5Nit1g and I'll help out! Thanks :) *AmberSellers"
@TMobileHelp Have a few issue about my bill. Like y 2 lines dont have premuim protection.  Then another line is being charged twice. | @323110 I'm your personal Billing Sherlock Holmes! Please DM so we can investigate. https://t.co/I6eWC2B8S0 *JohnWard
"@TMobileHelp @115913 I'm in store exchanging a new non working iPhone 8 for hopefully working one. Why do I have to pay again? Exchange? | @149616 @115913 We always want you to have a working phone, Chris. We'd be happy to chat about the process. DM me. https://t.co/EdLkYIfmTn *MariahDaigle"
Hating @115911 doesn’t work!! It’s been like a week struggling with this!! 😫😫 | @323262 Oh no! What's going on? *JasmineS
Alright @TMobileHelp how are the T-Mobile cell towers and service in Talladega Alabama | @323266 Hi Walter! Check out our coverage map here: https://t.co/LtcsTX8SkS to see how we're holding up in Talladega. *BrittanyJones
My phone bill is $457 .. . 😩🤦🏻‍♀️ #sprint | @323294 @323294 Please send us a DM so we can assist in reviewing your bill. -MP
@115714 loyal customer for years. Seems like you’re intentionally making it extremely difficult to return my leased phone for the money | @323439 I will be happy to look a store up in your area.  Or I can call you and send out a return kit. -FR
@115714 loyal customer for years. Seems like you’re intentionally making it extremely difficult to return my leased phone for the money | @323439 Hello I am sorry you are having this issue returning the phone. You can return the phone to a Sprint corporate store. -FR
@115911 @115913 I will definitely be switch back to @119511 t-mobile has to many hide fees. | @323479 @115913 We're all about transparency. Can you shoot a DM my way? I'll help: https://t.co/c6ROkAqiws *HollyAdams
"@115911 I sent a device paid full for  a refund within 20 days of purchase and was given a partial refund for a trade in instead. #confused | @323481 We want you to receive the full refund you deserve, Monica. DM us and let's take a look into your refund. *JamieK"
@TMobileHelp Can anyone assist me with an issue? | @323482 We're here to help! DM me and we can get to work. :) https://t.co/bwHAQCkoRc *DuncanWorks
@TMobileHelp Is there an outage in the 97028 area? I've not had service is 3:30 am this morning. | @323483 Oh no! Let's figure out what's going on! Send me a DM  https://t.co/so3NREySxr so we can get started. *ChrisScott
Hey @115911 your service sucks on 34th St between 9th Ave and West side highway right in midtown NYC #timetoswitch | @270412 Let's take a look into what may be causing this. Send us a DM for assistance *JasmineS
@115913 what's the deal with T-Mobile reps? Dothey enter notes in Cust. files? Why do they call on resolved matters? #needanewcarrier | @323484 @115913 I'm happy to help. Can you shoot a DM my way? https://t.co/c6ROkAqiws *HollyAdams
"@115714, why must you be awful? I want to upgrade a phone. I want to purchase said phone. This will now cost $25/mo. plus purchase price? | @323549 Your My Sprint account on https://t.co/0qT1rLBLtN is the place to access unique deals as well. 2/2 -JE"
"@115714, why must you be awful? I want to upgrade a phone. I want to purchase said phone. This will now cost $25/mo. plus purchase price? | @323549 Visit this link https://t.co/jkR2vpxK4N 2 check your upgrade eligibility. We have unique deals just for you. 1/2 -JE"
@115911 wow you guys are just the worst. Lied to at sign up and now 25 plus minutes trying to return SIM cards. | @271950 Oh no! What's going on? Send us more information via DM so we can offer assistance. *JasmineS
@TMobileHelp I am getting mixed information on if “Jump On Demand” is still offered...can you help? | @183054 Of course! Send a DM my way and I'll get you all the details you need! https://t.co/senzStoecA *HillaryTurner
@115714 || I hate y’all | @323573 This is concerning to hear! What make you feel this way about our company? Please send us a DM so that we can assist. - AM
"On the phone with #TMobile after a number of bill inconsistencies. Thinking about @115913 being edgy on Twitter & how full of shit he is | @323612 @115913 Billing is my forte, DM me and we'll get to the bottom of this together https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp I dmed you | @323613 Perfect! I see that message, so you will have a response from me in just a minute. :) *DuncanWorks"
"@SprintCare Have a quick link to explain my new 10Gb Hotspot, and its details? | @202887 Hey there. How can we help? Let us know. -  CF"
"T-Mobile rep says “it’s only 5.00 per month for another line”...yet bill says 20? #badcustomerservice #tmobile @115911 | @323696 Lisa, transparency is always our priority. DM us and let's look into what you were told and compare it to your account. *JamieK"
"@115913 hundreds if not thousands of dollars in fees i should not have had to pay.  my phone was turned off weekly due 2 poor accounting | @323698 @115913 We're here for you, Erin. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
"@115913 still waiting on tmobile to make good on a fiasco that was my service a few years back. 100's if hrs on the phone... | @323698 @115913 Hey there, Erin. We want to check this out and help in any way that we can. DM us: https://t.co/cuEwtd2epS *DanKing"
"@115725 how am I gonna have 4 bars of LTE yet can't load anything. @115714 should I switch to yall? | @323716 Hey there! Thank you so much for the post today! Please send us a Direct Message, so that we can further assist you. -KJ"
@115911 ^ Customer reps told me 6 Different Stories regarding Apple 3 Watch Compatibility! | @323839 I agree that consistent communication is a priority. DM us and let's help you where buy a watch. *JamieK
@115911 yo why is my internet slow or not working at all? | @323840 That's no good. Let's figure out what's going on. Send us a DM for assistance. *JasmineS
@115911 Your Customer Service online and Phone Support Needs Training! I was literally lied to by one Agent named Brock! | @323839 This is never the experience we want you to have. What was said? DM us and let's talk. We're here for you. *JamieK
"@sprintcare help me cancel my account, i'm done. | @323866 Good afternoon.  I am not sure what has happened to make you want to cancel but I will be happy to assist you.  What's going on? -Felicia R"
"@TMobileHelp @115911 Sorry to ask this but, when payments are not made who is your collection agency stateside? | @323896 Hey Bobby, please send me a DM https://t.co/9IUH5Nit1g and we'll find your resolution. Thanks! *AmberSellers"
"Day two without @115911. So far much happier, and a lot more signal around town. | @177577 Thanks for keeping in touch <3 You're always welcomed back to #Magenta, Keith! *SekiaSmith"
@115911 you know it's Monday when you can't even use your phone to make calls. Thanks t mobile. | @323897 I’ve got your back! Replying to your DM now. *KyleSaragosa
"@115913 I am ashamed to have recommended T-Mobile to family, friends, and colleagues. Boasts unlimited then puts a 5GB limit on roaming | @324008 @115913 I'll be responding back to your DMs in just a moment and appreciate you reaching out to us. *JamieEnglish"
Transferred to 4 different @115911 @TMobileHelp  departments and no one is getting what I want done. | @324009 I can make sure that we do everything we can to help you out. DM me here https://t.co/LCoTGMV7tC. *KennethStone
"@115911 @115913 Sending my LG G4 to be repaired by LG, no thanks to t-mobile. Looking at Verizon or AT&T for my 5 lines. #romanceisover | @324010 @115913 Yikes, we don't want to see you leaving us! DM us so we can help https://t.co/PUCbqyZK4U *RachaelTansey"
@TMobileHelp why have a dialogue option on your support site if you can't get the proper support and have to call anyway. | @200518 Hey Craig I can make sure that you are taken care of. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"THIS IS NOT OKAY! @115911 @TMobileHelp 

https://t.co/OAiaOSjEqP | @311259 Hey, Erick! I appreciate your concern, but this isn't anything to worry about! DM me and we'll chat! https://t.co/WvduHDPGwV *MichaelHarvill"
"@sprintcare Very weak to no service in Atlanta area.  Noticing a trend with reports from iOS11 users.  Do something to avoid a big backlash. | @324058 Thank you for informing us about this. Please send us a Direct Message, so that we can further assist you. -JD"
On phone w/ @115714 for 46 min & 3 departments. Customer for over a decade. No help. Problem not resolved. Terrible customer service today. | @324059 Hey! This is concerning! What's the matter? Please let us know to assist. - EG
@115714 any chance I can get out of my contract. Service is terrible outside of Omaha it's affecting my job! | @324075 That's not good! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
"@115911 @TMobileHelp @115913 Dudes.... whats going on??? https://t.co/36WOmpQ7mX | @324197 @115913 I'd love to look into these speeds with you. Can you shoot a DM my way, please? https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp I'm having trouble sending text messages from my digits line on my S8. It just says failed with a red exclamation mark. https://t.co/LaRi4hQWZC | @324198 Hey Nick! We have your back, send us a DM so we can help out! :D *AbigailRoach"
"@115911 hey, I love the being on t-mobile, but service where I am at is beyond terrible. My area is like playing minesweeper | @324199 Let's clear up that area then, Justin. DM us, let's see what's going on there. *JoanO"
"@115911 @115913 Added a line to my account and was said total was $188/month. Found out the total was $251.61/month. What's going on? https://t.co/gEpGEWeth4 | @324200 @115913 We're here for you, Ivo. DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I need to xchg my 🍎watch 3 LTE. Asks if I want to keep cell plan at unpairing. What should I do if I will be using new watch? | @324201 We would love to help you with some options Kevin. Please send us a DM to help you today :-) *StaceyMedranoLopez
"@115913 any plans to add bandwidth in JAX FL? Dropped to Sprint speeds about a month ago (25+ Mbps to <5) and no one @ TMO can fix it. | @269323 @115913 I definitely want to make sure you're staying connected. Shoot a DM my way, we'll troubleshoot: https://t.co/c6ROkAqiws *HollyAdams"
@sprintcare can someone please send me a message. I have questions. Thank you | @324257 Hello! Thank you for reaching us through this channel. How can we help you today? - VC
"@115714 2 weeks of 1X to 3G in Orlando. Get your towers fixed. @115911 is looking like a better option!!!! 😡😡😡 https://t.co/MjgrbGKCSh | @324258 Please send us a Direct Message, so that we can further assist you. -NE"
@TMobileHelp The update on my T-Mobile Tuesday has caused my app no longer to work. Text will not come through | @324271 Oh no!  Let's check it out!  Can you DM me? - https://t.co/pPPWxmt76F *JohnKuhn
"Hey @115714 I upgraded to your new galaxy s8+ and the camera CAME defected. Now my local store won't switch the phone out for me. Thanks | @324292 Hey there!  Thank you so much for the post today! Please send us a Direct Message, so that we can further assist you. -KJ"
@TMobileHelp Hi. I'm suddenly (last few days) getting abysmal speeds in an area that used to be fantastic. Possible outage? | @324361 Oh no!  Can you shoot me a DM? - https://t.co/pPPWxmt76F *JohnKuhn
@115911 has to be the most annoying phone company ever🤦🏻‍♀️ get it together | @324443 Ouchhhhh! Where's the love? Are you a T-Mobile customer? Send us a DM so we can get this turned around. *ElleA
"@TMobileHelp I sent you guys a DM | @324444 Hey there, Josh! Thanks for the DM :) I'm responding to that now! *SageMcGowan"
"Sooooooo trash https://t.co/xBwOAYwibP | @324497 Please send us a Direct Message, so that we can further assist you. -CS"
@TMobileHelp Verizon HTC droid incredible 2 no contract like to use on t mobile on my acct can you unlock it? | @324580 Hey Robert! I can go over all of the details you need! Please send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
"I love the network @115911 but the capability to resolved a problem is totally disappointing. Staffs are horrible and customer service 👎🏽👎🏽 | @324614 Woah, we don't want you to feel like that, Christian. DM us, what's going on to make you say that? *JoanO"
"If my phone company think they gonna cheat me they can expect to receive calls from me !!! @115911 https://t.co/mpPxQLJHRz | @324615 Hey, what's going on? *JoanO"
"@115913 called you guys. And explained situation to REP. Said he would place lost ticket.. kinda bummed. Looked forward too it. | @324630 @115913 Oh no! If you're still needing help getting this resolved, shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams"
"@115714 Do you charge for calls on whatsapp app? | @218809 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
@TMobileHelp im from auburn washington and the was heavy rain last night and every since then i only have one bar and nothing loads | @318861 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115913 trying to get that $500 off a second lg v30. I’m told I need to upgrade plan and pay more.  Current plan is perfect for me Help! | @324779 @115913 This incredible deal does have price plan requirements, DM me and we'll go over them https://t.co/Nr93OTtXRx *TaylorBest"
@115911 @tmobilehelp what is going on? Last few days my speeds have been god awful slow in area where I’d have no problem ever. | @324782 Keeping you running fast is super important! Let's check into this-DM me: https://t.co/hhkfSa6wT7 *JenniferJackson
"@115714 your lg promotion says to current customers that they are less important than non customers, I guess my 6+ years dont mean much | @324956 Glad to hear from you. We do have promotions available for all our customers and we want u to know that we do appreciate your loyalty. -DS"
@SprintCare Where can I determine how to unlock my iPhone 5S? I own | @202887 Hey there! There are some requirements. We recommend you to review our Unlock Policy at https://t.co/vcKAMnjW1m -LC
"@TMobileHelp can someone answer my DM | @325017 Ray! Sorry to make you wait, we're popular today! I will meet you back in DM, thanks! *AmberSellers"
"@115913 Any chance of getting a tower in Meeker, OK? My son, daughter in-law and grand daughter live there barely get 1 bar of EDGE. | @325018 @115913 We'd love to chat coverage device options with you, Paul. Please DM us: https://t.co/cuEwtd2epS *DanKing"
That’s dedication! https://t.co/2a4jDtb7xv | @325019 Only the best for our customers! :) https://t.co/hzjqSun5Lf *TreBrewbaker
"Not a single store in Brandon has the V30 half of them still think its an online order only terrible launch day @115911 @115913 | @325315 @115913 We'll check out all options to get you a V30, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 I have Samsung S7 Edge G930T Tmobile and After updating its data icon disappeared from Quick Panel.
How Can I add it Back? | @325316 Let's make sure you to have everything you need right on Quick Panel! DM, T-Force is here to help! https://t.co/n6tQTx28XN *OliviaStewart"
"@115911 Your customer service reps are not honoring the arrangement placed on my account!@115913 | @325319 We'll get to the bottom of this together, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"Hi @115911, my roaming died in Japan and (currently) in Singapore. what's going on? | @325320 Whoa! As a traveler, I know this is super important! DM us so we can check this out for you. *WhitneyJ"
"@115913 can I get a manager/supervisor to call me. Unprofessional  rep kept placing me on hold. Had questions with no answers | @189588 @115913 You're in good hands with John's Executive Social Care team, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp we figured out it was the number the guy gave us & not the phones | @191907 Awesome! We are super glad to know that the issue is resolved. We are here if you need anything else! :) *ConnieMixson
"@115714 how do I make this go away. https://t.co/4SKRAHXZfY | @325432 Hey, did you receive this notification via email? - AM"
"@sprintcare very despicable service.Your rep acted all professional until the point she asks me abt my accent & then matters went downhill. | @325433 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
@115714 sick of being told something on the phone then another story at the store #13yearcustomerabouttowalkaway #att #TMobile | @325434 Hey! What's going on? Please let us know to assist. - EG
I think my relationship with @115911 has ran its course. Because this faulty service every other day can't be life. | @325636 Faulty service is never our intention. DM us and let's personally look into your location. *JamieK
@325637 @325638 @115911 when do I get my cell service btwn Wil/Vermt & NoHo ? | @195688 No service is no good! Send me a DM so we can get to the bottom of this! https://t.co/eiqro2hcq1 *KyleSaragosa
@115911 please help me! I just want to be able to get customer service in a reasonable amount of time AND be transferred to the right dept! https://t.co/1AsYH6vNuG | @179153 @115911 We'd love to assist you over social. I have just responded to your DM! 💪😎🌟 *PatrickUllmann
"Will be terminating my @115714 service by the end of this month😡 | @325654 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
@115911 because you treated in the phone before the 24 month period.  It’s was supposed had been free | @325756 That's an option Jerome. *KaeW
"I am so mad @115911 !!!! I will never recommend them to anyone! 😡😡😡😡 | @325757 Whoa, Monica! How come? Tell us a little more about what's going on. *NaeJ"
"@115911 Is there some way to ""try out"" your network without switching? The signal strength in the area is ""fair"" and I'm nervous to signup | @301130 I see we have been working with you in DM and I'm happy to meet you back there! :) https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 How come your website is utterly impossible to use on 1 of YOUR phones?  Pulled my battery 2x, rebooted 2x, STILL getting NOWHERE | @325758 What are you trying to do Gina? We can assist you here. Just send us a DM and we'll get you taken care of. *KaeW"
"@TMobileHelp I just received a text that you couldn't process a planned payment, and now your website isn't working? | @325760 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"So @115911 are you guys purposely slowing down your data or lying about your coverage, because the service sucks everywhere I go | @325761 We're always improving our coverage, David. If you're having any problems with your service, let us know in a DM. *NaeJ"
@115913 Your tech support is abysmal & ran me off to another carrier because of their unwillingness to resolve my issue. I won’t be back https://t.co/2w4YojmY01 | @248104 @115913 We are here for you and I do see your DMs. I will be replying back to you there in a moment. *JamieEnglish
"@115911 Can y'all give me back my high speed mobile hotspot data back for like an hour pls? dont got a router and I need to update xbox pls | @325787 Hey Jalen, let's check what can be done there. DM us, we're here to help. *JoanO"
@TMobileHelp after doing the verification 8 times finally get someone only to not respond again😠😠😠😠😠 | @304020 I'd love to help out! Let's meet in DM https://t.co/BXDdporH4e *JenniferRivera
"@115911, this says my plan is good through 10/23, yet when trying to make a call, I'm told my balance is too low. Not the first time either https://t.co/GJAhQhr2cC | @325793 Hmm, let's check that out Josh. DM us, we're here to help. *JoanO"
"@115913 VZ stinks! After I changed carriers my ""unblocked""  VZ cell rejects all non VZ sim cards. Your ""support"" won't help #verison | @325794 @115913 We want to make sure you're getting all of your calls. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams"
"@115911 yall service fucking sucks. I got a snapchat over an hour ago and it still won't fucking open, thanks a lot 😊 | @325795 Woah, let's get those snaps loaded quick. DM us, let's take a look at what's going on there. *JoanO"
"Is there anything that I can do legally, @115714 keeps allowing the person who stole my phone to reactivate the line and access my account? | @184246 I tried to contact you and leave a message, however, your email is full.  Please let me know a good time to contact you."
"Is there anything that I can do legally, @115714 keeps allowing the person who stole my phone to reactivate the line and access my account? | @184246 Someone will be contacting you to discuss your options. https://t.co/rMApsV8PQY"
"Been on hold wit sprint for hour an 12 mins.....an they still aint help me @115714 yall disrespectful to yall customers.... | @128570 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
From this point moving forward everything is #ANTISPRINT @115714 https://t.co/KBcnH4888Z | @195648 Hey there. Hearing this is concerning to us. Please let us know what makes you feel this way. Sprint Cares! -  CF
@TMobileHelp is there an outage around St. Helena/Napa CA? Any idea when service might be restored? | @326028 Oh no!  Can you shoot me a DM? - https://t.co/pPPWxmt76F *JohnKuhn
@TMobileHelp No cell service here at my home for over 12 hours! No bars. 94577 | @326072 Send me a DM with the address and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren
@115911 has to have the worst service ever 🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾 | @326073 Ouch! What has you feeling this way? DM us what's up so we can get you fixed up! *ElleA
"@TMobileHelp Hi there! Just PMed you regarding coverage while on a trip to Israel. Any and all info appreciated, thanks! | @294614 We got your message and will be responding momentarily. Meet you there!! :) *MattHargleroad"
@TMobileHelp how can I view my average monthly data usage on the app? Not finding it. | @326076 Great question! Send me a DM https://t.co/9IUH5Nit1g and I'll help you get that information :) *AmberSellers
"@TMobileHelp hey just wondering if there is pricing for JOD for iphone x yet? Pre order is coming up and no info is yet released | @326077 Great question! No news on that just yet, but stay tuned! *TylerBrown"
As I'm on the phone w @115911 care trying to find solutions to my billing problem I'm amazed at how the solution can not be found. 😔 | @326078 Don't lose hope. We can find a solution. Please send us a PM so we can get this figured out. *JPL
"@sprintcare it a shame that the yall left on hold that long an didn't come back check on i got tired an hung up still no new phone.... | @128570 This isn't the type of feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
This is not okay. Fuck this. @115714 https://t.co/oaPwKGTLqn | @326092 We understand your concerns. We take matters like this very seriously and we are currently investigating. -SJ
"@115714 love advertising in their commercial how they’re “better” and “more reliable”. Someone should sue for false advertisement! | @326093 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -CE"
"@115714 why does your coverage suck at every job site I’m at in NY? Sabic, PSEG, Global Foundaries. My battery gets sucked dry searching. | @326094 Hey there, how long has this been happening? Are you the only person experiencing this issue in your area or household? -AS"
"@115714 Help! I bought a phone from a friend and it is supposed to be unlocked for AT&T and it's been almost five days.  Please DM me.... | @326188 Thank you for reaching out to us. However, can you please send me a DM so I may be able to further assist. -NW"
@115913 Can I try out Tmobile no credit check plan free for 30 days I would really like to try out tmobile | @326274 @115913 We'll check out all options! DM me and we'll chat about them https://t.co/Nr93OTtXRx *TaylorBest
"@115911 why hustle your customers that pay a monthly fee to you anyway | @325756 No hustling here, Rome! Transparency is super important! DM us, let's chat about what's going on. *WhitneyJ"
@115911 not fair for long time simple choice customer. No rebate on Note8 | @326325 What's going on? Are you trying to take advantage of the BOGO? Shoot me a DM with more details so I can help out. *JPL
@115911: shipment from Apple currently but the good news is that we are expecting to have those devices shipped out by Monday at the latest | @326326 If you have any questions for us in the meantime don't hesitate to reach out! We're only a DM away 😊 *ElleA
"@115911 your app hasn't worked for days..kinda like your employees 🐸☕ | @179284 We need you to have the best overall experience, Jessica. Send us a DM and we can take a closer look for you. *JeremyJ"
Husband is in Fairbanks Alaska & apparently @115911 is horrible there. He gets the calls but can only call my number back. | @191907 Hmmm that seems strange..... Have him reach out to us so we can check it out! *ElleA
"@TMobileHelp Several people, myself included, are being redirected to METRO PCS when trying to log on to My T-Mobile. I've already DM'd you https://t.co/UnohQonb5J | @210475 Thank you so much for your DM, will be there with you shortly! :) *WarrenCamp"
@115714 @sprintcare @116447 any iPhone 7+/8+ offers for current customers paying extended leases? Special deals? Loyalty credits? | @147387 Thanks for reaching out. You can log into your online account to review offers available to you. Team @116447
Cussing #sprint out once again because know one knows their job | @266279 We don't want you to have problems. What's the issue? -R.A
Cussing #sprint out once again because know one knows their job | @266279 Please send us a DM. 2/2 -ResolutionSup SR
"Cussing #sprint out once again because know one knows their job | @266279 Hi Ris, my name is Shantel, I'm a Resolution Supervisor here with Sprint. I would really like to assist. 1/2 -ResolutionSup SR"
"@115714 I actually want your service, but you require a credit check! What if my credit is frozen? Incompetent phone support refusing help! | @326367 Hey Frank! We'd love to help. Please follow us and send us a DM for further assistance. - RA"
@115913 still nothing being blown off again | @196074 @115913 We're here and waiting to help! I'll shoot you a quick DM. *StephanieGarza
@TMobileHelp Is there an issue with the website? It keeps redirecting to MetroPCS. https://t.co/qOaNlvuNqi | @326522 Hey Scott! Our support teams are aware of the issue and are working to get this fixed! Keep checking back every hour or so! *ReillyLeritz
"@TMobileHelp @115911 @115913 this is getting a lil ridiculous now.. this like the 4th time now with a promise that hasn't been met | @326524 @115913 We want to make sure you're taken care of, Bruce. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I just had signal now my phone is saying “no service” 🆘 | @326525 Hey there!! We want to get you back on that #BlazingFastNetwork! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
"@115913 I have been informed by @136221 that my #Nexus5x has not been getting Oreo updates because of @115911 Please advise. | @326526 @115913 Hey there, Jonathan. Please DM us so we can look into this with you: https://t.co/cuEwtd2epS *DanKing"
"Can you switch a Verizon phone over to sprint? | @326537 Good morning. Allow us to ask, by phone do you mean the phone number or the device? Let us know to further assist you. WR"
This is bull @115911 your store ask me to call your customer service to add a line when that person is already there!! Fck | @324614 Ouch! Could you DM us which location you're at so we can get to the bottom of this? We're here to assist! *ElleA
@115911 why is it so hard to redeem any promotion for devices you sell. Had issues with Moto now LG. | @326628 We would never want you to have any issues with redeeming your promo. Send us a DM for assistance. *JasmineS
"@117735 sucks.overpriced,https://t.co/Iv0Cqew96F so much more from @TMobileHelp at a quarter of the price.be wise,switch asap | @326694 We are feeling the love and sending some your way too! Don't Forget, Tomorrow is T-Mobile Tuesday! :) *TreBrewbaker"
"Love @115911 but damn. I've been trying to get the V30 it since it released on the 5th and STILL can't thx to CS.. @115913 help..? | @326716 @115913 We'll check out all options to get you the V30, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 according with my experience, you #fraud me and the only service that I got back is: 'go to the store, we can't find you' | @326718 We take this seriously and want to review – DM us with some details so we can assist. *WhitneyJ"
"@115714 your customer service rep legit just told my bf that she is “not going to go through a million plans you can just go online” | @326721 Thank you for contacting us, we are here to help. Please, DM us to further assist you. -JT"
"I just joined T-Mobile why can’t I get Netflix for free? @115911 | @326891 Hey Winter, check out all requirements at https://t.co/xbZy7jK9KD or DM us to take a look at this. *JoanO"
@115911 get your shit together I need my data | @326972 We want you to have your data up to speed as well. Send us a DM to get started. *JasmineS
@TMobileHelp my photos are not backing up 🤦🏽‍♀️ | @326973 Let's get those pictures backed up! Send me a DM https://t.co/9IUH5Nit1g to get started. TY *AmberSellers
@115913 just got my grandma to switch out of the red and my dad is counting down the days to switch to @115911. Can I get a shirt?! | @326976 @115913 Thanks for the referral! Send a DM my way so we can chat: https://t.co/c6ROkAqiws *HollyAdams
phones disconnected cus i don't have then energy to cuss the fuck outta @115911 today so hmu on here or snap 🙃 | @326977 Let's figure out what's going on. Send us a DM for assistance. *JasmineS
"@115911 @TMobileHelp just like to let your know I’m reporting you guys to the BBB for fraud. Unbelievable . | @326979 Hey there, give us a change to help out. :) Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115911 @TMobileHelp was thinking ""what's up with service, why is my data so slow"" then remembered I've used 50gb... #contentcreator #mybad | @326980 Send me a DM if you have any more questions about that! https://t.co/B8FcpdOqwN *JoshMonty"
"@115911 just received my replcament phone from u. Phone is even slower than the 1 it replaced. Can u help me :) | @129826 Let's check that out, Steve. DM us, we're here to help. *JoanO"
"@115714 absolute worst customer service I have ever experienced in my life! | @326997 Please send us a Direct Message, so that we can further assist you. -AL"
"@TMobileHelp wtf I'm trying confirm  Samsung pay does not work they get a busy signal when they call me ! no blocked bumbers | @327098 Thank you so much for reaching out to us! Shoot me a DM, I would be happy to help! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@115913  My 2year lease is up and now I cant upgrade. I am offered 80$ trade in value on iPhone 6. Btw your company sucks. #switching | @327099 @115913 We don't want to see you go, Emily. DM us and we'll check out your upgrade options: https://t.co/cuEwtd2epS *DanKing"
@115911 i was treated so rude and have never been so disrespected as I was when I went to pay my bill on saturday. I'm tempted to cancel. | @327101 Oh no! What's going on? Send us a DM with more information. *JasmineS
"@TMobileHelp I guess now that you have the number one network you’re going to start charging us these extra fees with the phones | @325756 Hey Jersome, we should no be charging you extra fees for your phone. What fee are you seeing? *MicahLev"
@115911 https://t.co/Dy5kTS9ifL | @327222 Ouch! Staying connected is super important to me too! DM us so we can make this right. *WhitneyJ
@TMobileHelp and then when you speak to representative about these topics they talk about everything else | @325756 Sorry about that. I didn't mean to talk about anything else. What specifically do you want me to look into for you? *MicahLev
"Lol why am I switching t mobile accounts why is my number changing f u @115911 | @327230 What's this about, Gabs? DM us so we can look at this for you. *WhitneyJ"
"@115911 I have been on the phone for over an hour. To add a new line. Business account for 11 years. This is beyond unacceptable. | @211578 Lets get this turned around for you, DM us and we'll be happy to help! *MelJ"
"@TMobileHelp Help! Some of my DIGITS lines are paired incorrectly! | @182471 Hey Matt, let's get those paired the way you want! :) Please send me a DM! https://t.co/hBbPBuzTo1 Thank you! *EdBatangan"
@115913 @115911 your service at LAX continues to be miserably unusable. Invest in more capacity! https://t.co/sXM4IRbLnU | @327295 @115913 We want to keep you connected.Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams
"@115911  I wish T-Mobile would answer their email or Facebook Messenger!!! # ignoredbytmobile | @327296 We're here for you, James! What's going on? *KellenF"
@TMobileHelp Why can't prepaid users purchase data refills like minute refills? | @327297 Hey we're here to help! Shoot me a DM https://t.co/oJwi530Mfi *KiaWashington
@115911 Who would we contact if we wanted T Mobile to partner on a Business Bootcamp? We are doing a LIVE streaming on our TMOBILE DEVICE | @327298 Hey Nicole! Send us a DM and we'll help you get the info you need! *MelJ
"@115714 Wanna thank you guys for refusing to unlock my fully paid off device. I'll never consider coming back 🙂 | @327329 Hearing this concerns us deeply! Please follow us on twitter, so that we can continue to assist you. -JC"
"Hey @115714 I would like to be able to load my snaps when I’m not connected to WiFi..also your LTE sucks 😒 | @327330 Hi there, thank you for reaching out to us. Please send me a Direct Message, so that I can further assist you. -MC"
"@sprintcare Can you please confirm that I can still activate a Sprint WeGo phone on Sprint? The call center told me yes, but reviews say no. | @160393 @160393 - I am very sorry for the inconvenience however WeGo is no longer available. This expired on 8/6/2015 -LG"
@115714 y'all really messing over me with this phone!!!!!!!!! | @327347 Hello there! Please elaborate a little on the issue at hand so we would be able to further assist you. We're here to help. - KP
Marcelo Claure https://t.co/P8q0MXETU5 Mr. Claure I read your bio and if you practice want you preach give me my 1556.00 | @327348 We are happy to speak with you regarding your concerns.  Please provide your contact number.
"Still dealing with @115714 & @sprintcare 6 months later. All apologies, all hustle, all autopilot. Ask for a manager, get customer retention | @327397 Hi There, I am here to assist, is there anything I can help you with? -AF"
"My phone service has been horrible especially after IOS 11 and I can’t tell if it’s because of @115714 or @115858 | @249389 Glad to hear from you. We would like to look into our coverage in your area. Please send us a DM, along with your cross street and ZIP. -DS"
@115913  your #uncarrier movement is bullshit. No different than the other 2. #undisclosedFees #lackofcustomerassistance. #ByeTmobile | @210741 @115913 @115913 Hi Jeremy. We would love to continue working with you in DM. We'll be replying shortly. *AlissaFast
"@115714 get y'all shit together for I bail on y'all ass | @327525 Hi there, this is not the type of feedback we like to receive. What seems to be the issue? -MC"
"Ughhhh ever since I switched plans my data has been SO SLOWWWWW 🙄😑@115911 | @167949 Hey there, thanks for reaching out to us, today! I'm happy to help if you want to shoot me a DM! https://t.co/ATjBsB3har *KristiJaxx"
"Since i switched to @793-Mobile One plan. Data service has been so shitty.
#dontswitch #speeditup @115913 | @327542 @115913 Your service is everything to me, Saad. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 is there an outage in 19111? I haven’t been able to makes calls since yesterday?! This is ridiculous! | @327572 Thank you for reaching out to us, please provide your full nearest cross street and zip code so we can check the coverage in your area. -NR"
"@115714 is there an outage in 19111? I haven’t been able to makes calls since yesterday?! This is ridiculous! | @327572 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
"@115714 what y’all got going on in Daytona Beach ? Service been poo la la lately | @327577 Please send us a Direct Message, so that we can further assist you. -ES"
"How do all wireless networks claim there the best?? Someone's lying 🤔🤔 @115714 @ATT @115725 @115911 | @327579 Hey Good day! We'd like to know, are you a Sprint customer? Do you require assistance? - RA"
"Dumb to have stuck w @115714 for 5 years. Continue to be charged 250.00+ per month for 2 lines. May switch to @115911, hearing good things. | @327580 Hello, Anthony! We hate to hear that you're thinking of switching, is there anything we can do to assist you? -CD"
"@115714 Are you sending out an Annual Privacy Notification? Just got an unusual text with a link. | @327754 Hi, when did you receive this notification? When you click the link what page did you see? -MC"
@115911 I was just told by a rep that if I buy an Apple Watch 3 from the Apple Store I can’t activate it with T-Mobile. Is that true? | @327812 For full details on the watch and service send us a DM Antonio. *KaeW
"I pay 120 a month for garbage fucking service @115911 | @327813 Whoa, Denzel! Please send us a DM and allow us to further assist you and tackle this! We are here to help! *BrookeK"
@TMobileHelp Where can I pickup the V30 at in NYC?🤔 | @327814 Here's a link to our store locator: https://t.co/QIo4JYClBs to contact retailers near you :) *SekiaSmith
@TMobileHelp Hey! I've been having super spotty mobile data coverage in DE. Is this a known issue? | @327816 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115911 if today was supposed to be launch day for V30, why no T-Mobile location in the Richmond area got any shipped to them | @327817 Unfortunately I don't have access to inventory for local stores but we would be happy to assist you here with your order. *JasmineS"
"@115714 gotta get it together. My service has been shit since yesterday | @327879 Wow, that’s terrible! Let’s get it fixed. Shoot us a DM. -AV"
"@115911 do you do service discounts for first responders? | @327883 We can confirm any savings and discounts you qualify for, Jared. Your service is appreciated. DM us so we can assist. *KeithM"
"@115911 do you have any refurbished Galaxy S8+ available? | @327902 Hi, Michael! Are you looking to replace a current S8+? Purchase new device? *KellenF"
"@115913 why did they change the EIP balance overrides for customers with longevity. Been here almost 15 years, and can't get what I want | @327903 @115913 I'm here to help look into options for you. Can you send a DM my way? https://t.co/c6ROkAqiws *HollyAdams"
"@115911 do you expect customers to pay 25 for a tiny sim card every time they change phones? First time needing nano sim. Not impressed. | @327906 Hey, Hazel! Tell us more about your experience in a DM so we can check this out for you. *NaeJ"
"@115911 Rep pretended to fix issue, applied wrong data plan, & hung up on me. 👎💔#Tmobile | @327907 That is completely unacceptable and I want to get your feedback and help with your plan. Please DM so I can assist. *JPL"
Why do I have to dispute new charges on my @115714 account every month 🙃 | @327913 We'd like to take a look at this for you. Please send a DM as soon as you can so that we can help you with this issue. - MJ
@115714 why am I payin you guys all this money if I still need wifi to use the Internet is that not what cellular data is for? | @327914 How long has this been happening? Are you the only person experiencing this issue in your area or household? Let me know. -AS
"I Really Can't Use My Phone Without It Being On The Charger Fuck You @115911 & @116297 @AsurionCares For The Refurbished Phone 🙄 | @327981 We need your device experience to be the brightest part of your day, Vazquez. Send us a DM and let us check this out of for you. *JeremyJ"
"@115911 is the fuckin WORST. | @328017 Hey, there! We'd love a chance to change, your stance! How may we assist you? *KellenF"
This @TMobileHelp outage in Houston is killing me. 😩 | @328148 Oh no! Let's look into this right away! DM me! https://t.co/86MicZnF9C *WarrenCamp
@115913 for the love of god please buy out my @att contract so I can leave this horrible company!!! | @328149 @115913 We have some great options for switching. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams
@TMobileHelp ik zit in Letland. Geen 3G en geen 4G. Klopt dat? | @328150 I think you may be looking for @2399 hope this helps! :) *WarrenCamp
@115911 @115913 Apple somehow forced my phone to update and now I’m dealing with this #WeakSignal #iphone https://t.co/36xucGIcdN | @328151 @115913 We want to ensure you're connected. DM me I'll help: https://t.co/c6ROkAqiws *HollyAdams
"You know @115911, I like you but sometimes your service inside the malls, sucks. Im over here trying to play Clash of Clans with one bar… | @328152 Hey, Bernardo! Thanks for the feedback! We're always striving to expand our #4GLTE coverage! Where are you located? *KellenF"
@115913 will @115911 have a similar pre-registration for iPhone X JOD to what Apple have announced for their upgrade program on 11/23? | @328153 @115913 No JOD pricing information for the iPhone X yet -- stay tuned! *HollyAdams
"@115911 is trash as fuck | @328155 Hey, Kelis! That's never the way we'd ever want you to feel! Send us a DM, and we'll assist! *KellenF"
"Hey @sprintcare I’m switching carriers this weekend. I can’t think of anything that makes me more happy. Ammi right, @212776 ? | @212775 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -Maria Q"
"Yo de @115714 no he recibido inf alguna sobre ajustes ni he visto nada en facturas....pague el mes completo y me facturaron el prox completo | @328195 Nos gustaria evaluar su situacion. Por favor, envíenos un mensaje directo, para que podamos ayudarle más. -EM"
All these weird ass numbers been calling me for da last few weeks @115911 y’all gotta do better | @328323 We're not fans of unwanted calls either. DM us. We're happy to check into this with you. *GiselleM
@TMobileHelp why is my LTE data barely working or not working at all when I’m indoors? I have an IPhone 7 | @328460 let's get you on the speeds you deserve and love! DM me!  https://t.co/ezZMoc7QXB *GraceFranco
@TMobileHelp been a customer of Tmobile to Kong’s to have to be without a phone for 3days while @14799  gets it together | @328461 Oh no! Please shoot us DM if you need us ! *TaylorMichaels
@TMobileHelp uh why are you slow ? | @328464 Hey there!! How can we help out? Send me a DM here: https://t.co/QIHNBDHoV8. :) *LaurenWalker
"@TMobileHelp Hey T-fam, I'm having trouble with shortcodes, help a brother out? | @290658 That's what we're here for! DM me and I'll get this squared away in no time :) https://t.co/ajg0boXCWT *TanyaFalandysz"
"Please @sprintcare all I want is a PDF of my latest bill. It’s not showing on the site. Are my only options really snail mail or in-store? | @185053 Please send us a Direct Message, so that we can further assist you. -AH"
I fucking hate Sprint fuck u Sprint @115714 | @328476 We don't want you to feel that way. What's going on? Please let us know. - EG
"@116447 
 when are we going to get faster internet towers in Fenton mo I was told my customer service that 1 mbps speeds were normal | @328477 We do apologize for any inconvenience. We will have an analyst reach out shortly to discuss this. Team @116447"
Never ever go with Sprint. They’re a $&;:()$& Nightmare!  #Sprint #CustomerService #horrid | @328478 Hey! What's going on? Please let us know to assist. - EG
"@TMobileHelp @115911 if I can get a “no money down” deal in the morning for switching from @115714 @sprintcare, I’m down💯 | @119825 We would hate to see you go. Please, allows us one last opportunity to help you with your issue. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
"@TMobileHelp @115911 if I can get a “no money down” deal in the morning for switching from @115714 @sprintcare, I’m down💯 | @119825 We'd love to have you! I definitely think it's high time for an upgrade, DM us! https://t.co/GXcACu8dxr *JustinPhillips"
Does the #TMobile prepaid work in a partner coverage area? @115911 @115913 | @254347 @115913 Let's check out that coverage for you. Shoot a DM my way? https://t.co/c6ROkAqiws *HollyAdams
"@TMobileHelp do I qualify for Netflix on us promotion? | @213555 Let's take a look! Click on my ""unlimited forehead"" and we'll get started! https://t.co/WvduHDPGwV *MichaelHarvill"
"@115714 your service sucks ass. | @328633 Hey final girl, what going on why do you feel this way? -KJ"
"Hmm is @115911 having problems in north Austin for anyone else? LTE seems to be dropping off and speed is around 1.2Mbps on HSPA+ :( | @328710 Let's check that out, Max. DM us, let us make sure everything runs smoothly. *JoanO"
@115913 @116333 #Epic_fail #fail #bad_care six months and no one solved my issue. The senior SV Gillian Didn’t take my number to call https://t.co/o6pNVsfTOU | @328711 @115913 We are here for you and happy to chat further in DM. Please reach out to us there. https://t.co/5bqVYFp5Vy *JamieEnglish
"Looked at the @115911 coverage map and it looks like the Sublette, IL area finally has some coverage now! New towers? #askingforafriend | @328712 We've been hard at work building a better network, Bill. Have you been through the area recently? We can take a l... https://t.co/46NiRAy41Y"
"My #opensignal TRUE Speed Test on #Sprint 2.5G gotta love @115714 @sprintcare | @328756 How can I assist you, today?"
"Even more bothered now that @115911 immediately liked my first tweet, but likely won't address my complaint😒😕 @115913 | @328763 @115913 We're here for you and will help, Kylah. DM us so we can get started. *AlissaFast"
"@115714 been trying to order a phone since the 4th, your customer service/order support departments suck. Still without a phone smh. | @328784 We are sorry to hear that. Please follow us @sprintcare and send us a Direct Message, so that we can further assist you. -DM"
"I'm out of data so I can't social media @115911 #TakeThatForData | @328866 Not on an unlimited plan, Jean? We've got to change that! DM us so we can assist! *WhitneyJ"
"@117543 @115913 known issues with digits.  Took a week for tech support to tell me no fix.  That’s bullshit. Don’t sell yet then. | @307862 @115913 My team and I are here to help in whatever way we can with your DIGITS, DM me https://t.co/Nr93OTtXRx *TaylorBest"
Just got a warranty exchange from @115911 then the phone drop and break FML...😓😓😒😣😣 | @328867 Whoa! We need those devices to stay safe. Send us a DM and let us take a closer look for you. *JeremyJ
"Losing my  unlimited LTE while in Canada may be what makes me leave @115911 @115913 | @328868 @115913 We'll do whatever we can to keep your business, Mike. DM me https://t.co/Nr93OTtXRx *TaylorBest"
Hey @115725 my phone is moving slower than @115714 service ....wttttfff | @299279 Hey there! Are you a Sprint customer? -MM
Just walked out of @115714 store in new Windsor  waited 30 minutes. I guess my money aint green enough for them.. | @328927 This is very concerning. Send us a Private Message and let us know how we can assist you. -KK
Can I just say I hate @115911? I am unable to talk to my daughter when she calls from school. What if there was an emergency? #tmobilesucks | @329011 We understand how important it is to be able to contact your loved ones. DM us so we can look into this for you! *MelindaR
"@115911 is bill cramming my bill which they have been fined for but refuse to give me a credit #CustomerServicesucks | @323696 We only want to bring you the best possible moments of your day, Lisa. Send us a DM and we can take a closer look for you. *JeremyJ"
@TMobileHelp can't believe how awesome the #TForce was when the phone advisors feel short this week.  I am happy again to be a T-Mobile user | @329012 Glad we could be of help Rachel! Have an amazing weekend! :) *JanetGarner
This is me because @115911 plays too much and I couldn't get the 8 plus 😩😭😭😭 https://t.co/EsVQBeOtA9 | @329013 Hey there! What's going on? DM us! *MelindaR
"@TMobileHelp Is your app down?  I keep getting kicked out and sent back to he login page when I try to pay my @115911 bill. | @329014 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"Just called my wife from 30,000 feet via @115714 WiFi calling on my @116450 flight. Awesome but I can’t believe they don’t block it. | @329035 Is there an issue you will like for us to address for you? Let us know to further assist. -JA"
"@115714 has the shittiest service 😡😡 | @329036 Hey  there, are you encountering network issues? Please send us a Direct Message, so that we can further assist you.-DD"
@115714 had to say “can u hear me now” about 20 times yesterday. Wish I had @115725 https://t.co/DWnw4ckxZH | @329037 This is very concerning to us. What's going on? Are you having issues? Please let us know so we can further assist. Sprint cares. -HS
"@115913 Since you and @793-Mobile want me to pay my bill again I would like for an extension where we can separate it into payments. | @329048 @115913 We'll be with you via DM mometarily, thanks! :) https://t.co/62aD1VBovp *TJJones"
@115913 @TMobileHelp was looking into switching but think this is a glitch in the matrix https://t.co/6WWKp8RjtV | @329049 @115913 Hey! We'd love to take a look at what happened here. DM us! https://t.co/3sF8qpf2nx *AlissaFast
"Sitting outside on this beautiful day and I shit you not, no service. #tmobilesucks @115913 #dontswitchtotmobile #freenetflixisascam https://t.co/bm2lBcihWV | @329300 @115913 We're here for you and want you to have the best service available. Please DM us when you can: https://t.co/cuEwtd2epS *DanKing"
"@115913 Can someone PLEASE help me! I am a 12+ year customer who pays $450+/monthly for #TMobile service but, I am about to LEAVE!! | @329301 @115913 We definitely don't want to lose you. Can you send a DM my way? I'll help: https://t.co/c6ROkAqiws *HollyAdams"
@TMobileHelp been sitting on hold to activate my new T-Mobile SIM card for 30 minutes and counting. Any help? | @329302 Hey there Benjamin!! We can get that done for you. Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
Hey @115911 team! I'm trying to reach support but keep getting a Gateway Error. Help? :) https://t.co/qN4Door698 | @329303 Yikes! DM us and let's provide you the support you deserve right now. *JamieK
"Quick #speedtest in #DC 

@115911 on left, @ATT on right

Worst #Tmo speeds I've seen in a while 🤔😬

On #PixelXL & #Nexus6P 

@55 https://t.co/bkntXylIN2 | @329333 We always want to deliver first place speeds with your favorite device. Send us a DM and let us check this out. *JeremyJ"
"I guess @115714 doesn't wanna get paid
- Saved password doesn't work
- Locked out of account
- ""We can't unlock it"" | @329351 Hi there, this concerns me. Please send me a Direct Message, so that I can further assist you. -MC"
"I don’t understand why getting a fully paid off phone on @sprintcare, unlocked, is worse than pulling teeth. | @176885 Hi there! Let us take a look into this for you. Please shoot us a DM to further assist. -JA"
Fuck I’m still dealing with @115714 bs | @329352 Oh no! This is definitely not the type of feedback we'll like to hear. Can you let us know why you feel this way? -PP
And while I’m at it. Fuck you mother fuckers over at @115714 get a fucking stable network. | @329353 Your comment is very concerning to us. Can you please tell us what is causing you to feel this way? -TR
"Found a new flight home with @Delta now looking for a new phone carrier @115725 @ATT @115714 what's up can you do better than @115911 ? | @212401 Hey there, we'd be more than happy to have you as a customer. You can check out all our current promotions at https://t.co/OLXF2ShjmN. -AS"
"Tell me about it!!! https://t.co/HGzhZsuMWd | @329399 Hey there, is there anything we can assist you with? Shoot me a DM letting us know. We are here to help. -IB"
I'm finna go to Verizon on y'all ass @115714 | @329401 We would hate to lose you a valued customer with us here at Sprint. Why are you thinking of switching carriers? - AM
"#Service and @115714 have 1 thing in common - the letter ""S""... | @329414 Please send us a Direct Message, so that we can further assist you. 2/2 -ES"
"#Service and @115714 have 1 thing in common - the letter ""S""... | @329414 Your post concerns us deeply. We would like to look into this issue for you. 1/2 -ES"
"Hey @115911 can I get some help? | @213293 You sure can, We already saw your DM and are working on a reply! *Colin Boardman"
@115911 definitely breaks the rule of wireless.  Very unprofessional | @247735 That definitely doesn't sound right! Send us a DM and we can make sure that everything is sorted out. *TarynS
"@115911 please help me understand why my Apple Watch 3 has no service while currently in India? My phone does, my tablet does, my hotspot.. | @329642 Let's check that out, Jacob. DM us, we want to make sure you get to use all your devices and their features. *JoanO"
"What the fuck is wrong with @115911 service right now!?! 😡 | @329643 Hey, Cia! We only want optimum coverage for you at ALL times! Where are you located? *KellenF"
"@115911 Uh, if I did not get to the page I wanted in your app, how can I be on track? How about you try again, I have 3 times @115913 https://t.co/ovoZIZkzVy | @329644 @115913 Let's investigate this together. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"Hooray for @115911 band 12 not working when I need it. /s | @329645 Lets take a look Matthew, send a DM our way! *MelJ"
"@115911 hey I had a question what’s the point of having an unlimited data plan if you can’t get signal anywhere to use it. | @329646 Lets figure out whats going on, DM us and we'll turn this around! *MelJ"
"I just don’t see why sprint won’t let me order my phone with my account # and routing # @115714 | @329666 Please send us a Direct Message, so that we can further assist you. Give us more details regarding your issue. -JD"
@115714 why has the LTE & coverage been SO BAD this week? Everyone is complaining | @329667 Sounds like something we need to look into. Please send us a Direct Message so that we can further assist you. - CE
"@115911 just now treated  rudely by your store on 2102 central in Albuquerque. They refused to print a return label for me. Denied me RSL | @329794 Tracy, we're happy to address your concerns. Please DM us. *GiselleM"
"@115911 hey how come your network sucks so bad in LA? Also terrible at Disneyland. | @329798 Bobby, your experience is very important to us. Please DM us. We're happy to help you. *GiselleM"
"@115913 @115911 1 week later after you guys sent my wife the wrong phone, still no phone. Thx for holding our money for your mistake! | @329823 @115913 We'll get this straightened out right away, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp NOW MY BILL WAS SUPPOSE TO BE CORRECT FOR THIS MONTH...ITS NOT! SOOO HERE WE GO, TAKING TIME TO DO THIS AGAIN...WHATS THE PROBLEM? I CAN LEAVE IF YOU WANT😒....WHO HAS TIME FOR THIS EVERYYYY MONTH. DAMN #TMOBILE | @329824 I want your bill to be accurate and consistent month over month. Let's chat. https://t.co/mG2aYYPAdA *AshleeCooper"
"@TMobileHelp what is this service bar indicator on my T-Mobile phone seen when I was working in West Virginia? @115913 @115911 https://t.co/wEyM2bc9X3 | @329834 @115913 We're here to answer any questions you may have about your handset, Ryan. DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp I need help with iPhone return. I have current DM active please help | @186353 I'll meet you back in DM :) *JenniferRivera
I wish #T-mobile had good service like @115714 😔 | @329899 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -RL
I wish #T-mobile had good service like @115714 😔 | @329899 We'd be happy to have you with us. Click on the link below for information. https://t.co/vRsxen1zJJ -RL
"@115714 is there an outage in Austin, TX? I've had zero cell service all day.... 🤔 | @329953 Hey, for a more accurate search, can you also DM us with the nearest cross streets & ZIP. - NA"
"@sprintcare Why do your supervisors keep hanging up on me | @329955 Sorry for the trouble, we are here to help."
"My service is trash @115911 !!!! | @124691 Hey there! We only want optimum data for you at ALL times! Send us a DM, and we'll analyze the area! *KellenF"
@115911 you ought train your customer support better. A team mbr at the #CoralGables store seriously lacks proper customer service skills. | @330006 We always train our team to provide the premium support to our customers. DM us and let's further discuss your experience. *JamieK
"@TMobileHelp I have full LTE signal but I can’t watch videos, it cuts out too much. Is that normal? | @330007 It's crucial that you're getting a GREAT LTE connection to watch your videos! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb"
"@115911 I can't even upload this photo on your network. I have to switch to Comcast wifi. https://t.co/i70APiLY9O | @330008 We definitely want to help Shyam, send a DM our way so we can check this out. *MelJ"
@115911 what's this pathetic download speeds? https://t.co/gb6PAHEsEy | @330008 Hiya! Let's get you rocking those awesome speeds! DM us so we can see what's up! *MelindaR
@TMobileHelp Need help with credit information about you guys (hard inquiry) that is not mine ! | @330009 Yikes! I'm so very sorry to hear about that! Check my profile and shoot us a quick DM! https://t.co/xH8RjFpJMF *ChrisTarbox
"@sprintcare do you know why mine and my husband's phones have no signal? Its been a little while now...Knoxville, TN | @330035 Hi, please send us a DM so that we can further assist you. -RA"
@115714 @sprintcare I could at least say one nice thing about five years as a customer | @330038 Oh no! Will Buckingham! We'd really hate to lose you as one of our loyal Sprint customer. What makes you feel this way about us? -CO
@TMobileHelp at A concourse im Hartsfield the coverage is abysmal ??? Can u work with them 2 fix..doubt it there wifi never works | @213426 It's crucial that you're getting the best possible service where you're at! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb
@115911 help | @330093 What's up Che! We're definitely here to help if you need it! :) *KittyG
I know data shouldn’t b imp but when I need 2 do stuff w it. It’s frustrating! @115911 Houston area whatever get it together please. | @330244 Hey Amanda! We definitely want you staying connected. Send us a DM and we'll check it out with you! *ErikS
@TMobileHelp @115911 Doesn't care about loyal customers. Had numbers ported over to a new t-mobile account and now I'm paying x2 | @330246 We absolutely care for you Miguel <3 Send me a DM so we can go over it together :) https://t.co/zMHlDmwgGJ *VictorianLang
"Grrrr @TMobileHelp you need to sort out your insurance training for TM agents. Have had a broken phone for days when I dont have to! | @190816 Absolutely! I see we are working with you in DM, and I'll meet you back there! https://t.co/zXrDYDCnIa *Bridget Wren"
"Data service from @115714 is completely terrible on this side of Columbia, MO and has been forever. @sprintcare https://t.co/V8pUXD9LQY | @330251 Thank you for bringing this to our attention. Can you send us a DM with your nearest cross streets and ZIP code? -KW"
"@115913 your company has been an absolute nightmare!  I am cancelling my service tomorrow, every single line. #TMobile is a joke | @330377 @115913 Hi! That's not what I want for you at all and I'd love to help. DM us so we can get started! https://t.co/JZo5j0MJSD *AlissaFast"
"@115911 your customer service agents don't try really hard to get business.  Maybe Sprint will do better? | @330381 Hey Monica, send us a DM and let us know what you're trying to do, we can assist you here. *ChanneyT"
"Got flyer in the mail from @115714 wanting me back, and charge more than @115725 currently does. Thought Sprint was supposed to be less? | @330401 Hi there, we can offer you a free Unlimited Plan for one year. Do you own your own device from Verizon? -DR"
Lets bate people 2 switch and render their phones useless unless buy a new 1 from us. Keep your device but don't expect to use it @115911 | @330429 Hey there Victoria shoot me a DM for some help! https://t.co/oJwi530Mfi *KiaWashington
@115911 @TMobileHelp Please keep my girlfriend #rebecca in your prayers im very worried about her https://t.co/AYCjecwefY | @169841 Our thoughts are with you!!! <3 https://t.co/zXrDYDCnIa *Bridget Wren
My whole family is looking into AT&T again. @TMobileHelp Never meant to keep their plans for a long time it was just a publicity stunt https://t.co/rCFWD4v7hW | @301754 My team and I are on standby ready to pick this up where we left off. DM me https://t.co/Nr93OTtXRx *TaylorBest
"@115714 this is crazy!!! You're automatically going to collect info about me? https://t.co/dpOOEf2lRE | @330485 Please send us a Direct Message, so we can provide you with the necessary information. - RM"
@115714 this is crazy!!! You're automatically going to collect info about me? https://t.co/dpOOEf2lRE | @330485 Thank you so much for bringing this to our attention. - RM
"@115911 none of the tmobile stores in chicago seem to have the lg v30 in stock. aren't they supposed to be in stores by now? | @330511 Hey! We received less shipments of the V30 than expected, but we can assist you in ordering online! Send us a DM! *TerriL"
"@115911 jump plan screwed me.  Y'all got my money for 10 years, but first time I try to jump I can't?  Just stupid.  Thanks ""Debra"" but bye | @330515 Lets take a look at whats going on Justin. DM us and we'll get to the bottom of this! *MelJ"
#notokay! @115911 nothing is loading on my phone?! Is it the network or my #iphone #sendhelp https://t.co/CxQWEafvEl | @330516 Oh no! Let's see what's going on! Send us a DM! *MelindaR
At this point I may have to open a lawsuit against @115911. Anyone with experience in this area? | @330517 Hey Shaun. Anything we can help you with? Send us a DM and we'll be happy to make sure you can stay connected *ErikS
"Man are there any good cell phone company providers that actually stand by their word plus don’t RIP you off? @115714 is a F’in joke 😡 | @330536 Hi there, this is concerning to me. What seems to be the issue? -MC"
"@115714 seriously! We don’t appreciate this plan at all! https://t.co/RidvPUt2HP | @330537 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
I have #T-mobile but my company phone is #sprint. Went to get my #sprint phone serviced and customer service was horrendous. #TMOBILEFTW | @330538 We're sorry to hear of this substandard experience as we appreciate and value our customers. Were you successful servicing the device? -HM
"@sprintcare just in case you thought I had reservations about your service. Just thought id offer another kindly fuck you. And @ twitter handler, quit your job dude. Sprint sucks that bad | @330539 Hi there! Let us take a look into this for you. Shoot us a DM to further assist. -JA"
@115714 just picked up my iPhone 8 from @115714 and was wondering if I could get a follow back?! | @323592 Fantastic! If you have any questions or need anything send us a Direct Message! #SprintCare -AJS
"@115714 pa cuando https://t.co/x7NND7ap4R | @330540 ¡Hola! Por favor, síganos en @sprintcare y envíenos un Mensaje Directo para mejor asistirle. -Y.F."
"@115911 Boston rd, Baltimore, md worst experience in 15 years as customer.Absolute worst customer service. Stay away from the store | @330666 Whoa Steve, that's not what we want to hear! Send us a DM with the details so we can turn this around! *KittyG"
"dude straight up my phone bill should be like $5 considering I only ever get service like 3 times a month lmao fuck u @115911 | @164271 Hey Ash, let us take a look at that. DM us, we want to make sure you're always connected. *JoanO"
"@115714 so fuckin trash waste of $80 each month | @254201 These are not the comments we like seeing .Please send us a Direct Message, so that we can further assist you. -SH"
When @115911 doesn’t let you add insurance to one of your phones. Literally worst phone company | @330687 Hey there! We want to make sure that you have the best protection on your devices! DM us so we can talk about this! *MelindaR
"@115911 service is totally sucking today. Idk what’s going but I can’t visit my App Store or any of my apps | @193073 Hi Samantha. Let us check that out for you and get you connected. DM us, we're here to help. *JoanO"
"@TMobileHelp @115913  I'll never get a phone from @115911 again, i was lied  about how JUMP works, now CS told me im screwed #suck | @272232 @115913 We always want to explore every option for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 how does it takes 30min for an sum1 2 use my husband info 2 setup an account & it takes over a month & countin 2get info on it?! | @330688 @115913 I truly want a quick resolution for you, Amanda. We'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 want to report slow data speeds, constant disconnect on phone calls 65049 | @330689 Oh no!  Can you please follow this link for me and shoot me a DM?? - https://t.co/pPPWxmt76F *JohnKuhn"
Looking to change cell phone providers. Who has the best deals? @115725 @115714 @ATT @115911 | @330701 We would be more than happy to have you as apart of our family. We welcome you with open arms. You can visit https://t.co/1ce4njbAsO. -PP
"Hoping to resolve my issues with @115714 @sprintcare today. It's been back and forth so far. I'm hoping they do the right thing. https://t.co/SNKN1Fe6UT | @330702 Great, let me call you now."
@115714 has the worst customer ever! | @330703 Oh no! this is not the type of response we like to hear. Please let us know why you felt this way? We are happy to help. -RM
"What's going on @115911 . I have been having problems with my signal all day 🤔😒 | @330891 Let's check it out, Polly! Send us a DM so we can see what's going on! *MelindaR"
"Dunno if I should go with @115725 or @ATT I need unlimited with mobile hotspot 😍 @115911 service is slowwww | @330892 We always want you rocking out with our blazing speeds, Kari! DM us and let's look into your location right away. *JamieK"
"I need to switch cell carriers, I can’t with @115911 anymore 😒😞 | @330892 Let's work this out, Kari. What's going on?! Send us a DM and we can talk more. *JeremyJ"
"@115911 my service is slow, what's going on ? | @330893 Hey Joe! Let's take a look at that together to get this sorted out! Send us a DM so we can chat! *TerriL"
"@115911 nothing is loading on my phone either. Been going on since this morning 😒 | @330894 We can check it out, Maci. DM us, let's get you connected and with those speeds you expect. *JoanO"
"At the @115714 store again with my new #iPhone7Plus having microphone issues!! 2 replacements😤. Gonna get the  #8Plus | @286689 Hey there, how may we be of assistance to you? We are always happy to help.-DD"
How Do We Draw a #Privacy Line? | @39182  @115714  @39183  @39184  #4thAmendment #IoT https://t.co/n0rgfYo6zw | @330964 Thanks for reaching out. How can we assist today? - AW
I truly detest @115714 my service has gotten shittier and shittier  the last 5 moths. Looking forward to switching to @115911 | @330965 Allow me to take a closer look and get this resolved! Please DM to further assist -Maria Q
"If you plan to get @115714 as your wireless provider, don’t... | @330966 We are very concerned by your comment. Please elaborate on the issue that you are experiencing. -DR"
"@115911 @115913 I'm trying to find a store near me with the #LGV30 in stock, Is there any way you can help ? | @331020 @115913 We'll give the stores in your area a call to check inventory, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@115714 Super excited to get my hands on the new v30+ today. Unfortunately they don't actually seem to be in stock in OKC stores #wtf | @331113 Thank you so much for reaching out to us. We do apologize for that but we are here to help. Kindly send us a Direct Message. -CO
Whoa. https://t.co/7NK1YaaIil | @331115 We had the same reaction. It is indeed an amazing piece of art Dr. You have a great day. Ange L
"@115714 over 24 hours later and still can’t get an answer. Keep sending the same info and more run around. | @316712 Hi, we are going to reach out to you via the secured message platform. -FA"
My 6s was tweaking so I paid it off and got a 7 and my shit is STILL GLITCHING AND @TMobileHelp IS USELESS | @331236 Yikes! I would love to help out! Check my profile and shoot us a DM! https://t.co/q8EkgwognZ *ChrisTarbox
@TMobileHelp Can't log in to https://t.co/es3duFI1uD ???? | @331261 Hey there lets go ahead and see whats going on. Can u just send me a DM https://t.co/EyMABzAJlb *MiggyHerrera
"And @115911 trynna charge me to get a new one when i just got this 2weeks ago for free😭 #iPhone8Plus #apple #swollenbattery https://t.co/R6wS448J31 | @330824 Oh no!!! Daniel, we need to look into this right away for you. Please send us a DM so we can get you a replacement! *TerriL"
"Hey, @115911, wanna explain why my LTE in DC tonight is at sub-dialup speeds? | @152663 Yikes, let's turn that around for you ASAP, Dante! Shoot us a DM & we can chat to get those speeds back up for you. *TerriL"
@TMobileHelp Does this mean that T-Mobile iPhones will not work with Project Loon in Puerto Rico? https://t.co/SNVJUnztav | @331267 Howdy!  Can you shoot us a DM? - https://t.co/pPPWxmt76F *JohnKuhn
"Also @115911 your customer service is complete shit | @331268 Hey, Olu! That's not the impression we're going for! How may we assist you? *KellenF"
"Even this tweet took more than 2 mins to upload https://t.co/fVVzzSM9mx | @330891 We want to assist you, Polly! DM us so we can talk more about this! *MelindaR"
"@sprintcare I haven't been receiving texts, or they come days/weeks late. I have a Samsung S8. | @331283 Send us a DM with more details so we can be able to help. -DP"
@115913 need your help on T-Mobile | @331403 @115913 Hey! We're here for you and would love to help. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp is it a free hr of wifi per flight or cumulative of flights? | @331505 That is a great question, send us a DM and we will get you all of the details! *Colin Boardman"
"@TMobileHelp is there an issue with the cell signal in West Harris County Houston? My screen shows 5 bars, but nothing. | @331559 Let's look into this - we'll get you some answers! DM us: https://t.co/xKrpoFD6ya *ColleenLicudine"
"@TMobileHelp I need assistance with my account. | @331640 Here to Help!  Send me a DM here: https://t.co/fFwcGHx0L1 
and I'll get started :) *TaylorMoon"
@115911 @TMobileHelp How come none of your stores in the Chicago suburbs (60502) have any @118302 V30s today? | @331686 Hi my name is Justin and I am here to help you out today can you send me a DM *JustinCash
"@115911 lies! https://t.co/xTsq0vcMov | @331687 Hey Robin, we appreciate you reaching out to us. Please stick with us in PM on FB. Our team will assist you. *JamieK"
"Hey @115911 Check out my @55 result! I thought your network was fast.  Full bars and LTE but only 1mb down👎🏻 https://t.co/Y5x8cHVjSb | @331688 Hey Eman, let us take a closer look and get you the speeds you expect. DM us, we're here to help. *JoanO"
"@115913 Alrighty, I give up. I apologize for talking BS about T-Mobile, can we talk about switching? Officially fed up with Verizon. | @329302 @115913 You'd look great in magenta! DM me if you need assistance with switching https://t.co/Nr93OTtXRx *TaylorBest"
@115911 @TMobileHelp has me wondering why I even signed up with them. | @331701 Ouch! Send me a DM and let me know what happened! https://t.co/zXrDYDCnIa *Bridget Wren
"@115913  T-mobile has Failed me 💔😞 #SwitchingCompaniesASAP | @331718 @115913 We don't want to see you go, Yeseniiaa. Please DM us what happened. We want to turn this around: https://t.co/cuEwtd2epS *DanKing"
"@115911 this rep doesn’t know what the hell is going on. Why do I have to change my number when everyone else in my family didn’t have to?  Only answer I get is “well, I don’t know”. If this is an example of customer service I’m getting, ATT here I come! | @331719 Hi Rob. We're happy to look into this for you. Send us a DM and we'll get started right away. *KaeW"
My bill slowly went from $220/month to $330/month! @115714 I can’t wait to break up with y’all! Who has the best family plan with 3 teens out of @ATT  and @115911 #pleasehelp #imbeingrobbed | @331759 Yikes!! We can certainly get you more bang for your buck! Check out our family plan here and send us a Dm for pricing details: https://t.co/IGcNxs52Dw *ElleA
My bill slowly went from $220/month to $330/month! @115714 I can’t wait to break up with y’all! Who has the best family plan with 3 teens out of @ATT  and @115911 #pleasehelp #imbeingrobbed | @331759 Do you know why the bill went up? Send us a DM. - JM
Finally did it. Switched from @115911 to @115714 for the #iPhoneX. | @153973 Hey we're always here for you! Shoot me a DM https://t.co/BMDMqsRi3P *DebKlajbor
"@115911 y'all trash af | @331760 Ohh no! Why would you say something like that, Tanner? Send us over DM and let us know what's going on. *NaeJ"
"@TMobileHelp VVM not working | @331761 Oh no! Thanks for reaching out Floyd, I'm here to help, and a VVM expert, send me a DM so we can look at the specifics please. thank you. *MatthewC"
Ugh. Tried using a @115911 tuesday code before midnight expiration but it just kept giving me an error. I blame Star Wars. :/ @144529 https://t.co/DjIZbRj3Vn | @331810 Oh no! Shoot us a DM so we can take a closer look at this for you! *KittyG
@115913 Would like it vy much if u direct someone to sincerely help us | @308916 @115913 We truly do care and I will meet you back in DM in a moment! *JamieEnglish
"@115911 is your network having problems? My internet has been slow since yesterday. | @331828 Let's make sure you get the speeds you expect. DM us, let's take a look at what's going on there. *JoanO"
@115913 @125652 @117543 Could Mr Legere explain me why Instagram does not work even with amazing 4gLTE speed? https://t.co/deFoees7jZ | @322259 @115913 @125652 @117543 We're here for you and we'll continue to work until this is resolved. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp just found out my phone has no insurance due to an employee error. Complete BS I told him I wanted it and he said he put it. | @321282 Oh No! Let me look at this for you, send me a DM I'll be happy to look into this. https://t.co/9PL1jl5Ac2 *JamesO'Daniel"
"@115911 three weeks I've been trying to activate a SIM card that I've used before and still no service #terriblecustomerservice #timeforanotherprovider | @331829 Hiya, Tania! We understand how frustrating this must be! DM us so we can talk more about this! *MelindaR"
"https://t.co/9v7yVZnzZu https://t.co/KAOws18eRN | @331833 Hey there! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -SH"
@115725 @ATT @115911 @115714 I need service | @331834 Dakota Price - Glad to hear from you. What is the problem that you're experimenting? - JS
"How many of you out there have an Apple Watch? How many of you out there have an Apple Watch and are also @115911 customers? | @243868 Everything good Ash? We're here if you need us, just send us a DM! *MelJ"
Charleston folks. @sprintcare mislead me when I bought my iPhone8; they wont honor their word even w/ transcript. Any ideas on new carrier? | @332023 Hello there! This is not the kind of feedback we like to get. Please send us a DM with a brief description of your issue. -JR
"@TMobileHelp https://t.co/BheT7zsIfk Have I told you lately that I love you, Tmo? | @332095 Have I told you there's no one else above you?... DM me, if I can help-out! https://t.co/n6tQTx28XN *OliviaStewart"
"Ayauna a @115911 the only CC agent whom seem s to know how to do her job...call me! please | @332096 Gracie, if you still need assistance please DM. The team is here to assist your needs. *JamieK"
"@115913 No LG V30s were shipped to Long Island stores for launch day. What's the deal???
#LGV30 #unhappycustomer | @332097 @115913 We'll do everything we can to get you a V30, DM me https://t.co/Nr93OTtXRx *TaylorBest"
Too bad your 4G LTE runs like dial up. @115714 | @332146 @115714 Is there anything else you will like assistance with today? - RM
"Too bad your 4G LTE runs like dial up. @115714 | @332146 @115714 Please keep in mind on all devices, you can Talk and Surf while on Wi-Fi just not while using network data. - RM"
"Too bad your 4G LTE runs like dial up. @115714 | @332146 @115714 Hi Neon, thanks for using our Social Care chat today. - RM"
Too bad your 4G LTE runs like dial up. @115714 | @332146 Please send us a DM and follow us so we can assist. -KG
"Hey @115725, are you guys doing any kind of buy back right now? I'd like to switch from @115714  but still owe some on my phone. | @332154 This is not the way we want you to feel. What issues are you having? -SJ"
@115714 just wasted two hours of my time at one of your locations. The in-person and phone service reminded me of Chappelle's Show PopCopy. | @332157 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. -Maria Q
@sprintcare Thank you! for all your help today! | @320355 You're quite welcome! Do not hesitate to reach out for any further assistance. Our dedicated team is always here to help. -NL
I wonder how many texts I've missed over The last 6 months.. Help @TMobileHelp | @332202 Missing texts is totally not cool! Send me a DM & let's get this checked out right away! *AlexKimbrell https://t.co/GefRnVqkyW
"Why df my phone moving soo fuckin slow 🙄.. @115911 | @332203 Let's check that out. DM us, we'll get you those speeds you expect. *JoanO"
"@TMobileHelp Can you DM me please thanks | @168088 Hey, Mark! We'd love to chat! Just hit this link and then the DM button >>> https://t.co/GefRnVHVqu *AlexKimbrell"
#ff @332215 @14923 @14924 @14925 @124218 @115714 @sprintcare @178026 @39365 @39366 | @332214 Hey! How can we be of assistance to you today? -JD
"@115714 your service fucking sucks and I hate you. | @332216 What's causing you to feel this way? Please send us a Direct Message, so that we can further assist you. -JD"
@sprintcare #Sprint Check out my internet speed when it’s supposed to be high speed ??? https://t.co/nWeqVLdVfs https://t.co/TEQBLA3wLD | @332217 Hey there! You’ve come to the right place. Let's check on that service for you. Shoot me a DM so I can further assist. -SH
"@115714 how do I update AAA discount, wouldn’t let me use photo of AAA card | @332371 Thank you for reaching out to us with this issue. Visit https://t.co/VOeLQAuuXz to verify your discount. -AH"
"@115913 Not giving your CSRs the tools to provide me with 3 months of basic usage statics makes my decision to leave @115911 easy. | @330245 @115913 We absolutely want to get you the information you need, Winston. Please DM us. https://t.co/lH0SH5x9qW *MikeRice"
"@115911 @TMobileHelp  I've been trying to send this tweet for the last 5 mins. No data service on Madison Ave in midtown Manhattan. Really? | @332440 We don't want you going disconnected, K! DM us so we can dive into things! https://t.co/Qz0L1x8oJz *MikePerez"
"Sitting at my desk... 2.2 miles from my provider @115911's headquarters. Oh, the irony. 😭 https://t.co/2IMfGsD7uX | @332441 Oh no! Hey, Laura! We want you to have optimum coverage at ALL times! Please send us a DM, and we'll analyze the area! *KellenF"
"Everyday I keep regreting switching to @115714, poor service already gotten 2 warnings from my job because calls are not coming in. And now they promised 650 per line for switching and they only giving me 290 for one line... so done with it @116447 | @304625 Please check your DM for a message from Team @116447"
@115911 Was told by two separate Denver stores the LG V30 would be available today. In person now told they don't have them. Disappointed. | @332563 Aw man! I don't like seeing anyone disappointed. Please send me a DM so I can help https://t.co/98fTbXON7k *HeatherPeterson
@115913 did t mobile have a special price for small busines accounts when we buy accesories??? | @332564 @115913 DM me and we'll chat about all the benefits small business accounts have https://t.co/JCUBIfpaYn *TaylorBest
@TMobileHelp hi there! Is there any way to verify if my binge on actually works? I just finished watching a video and it looks like it ate up my lte data. | @332565 We'd love to go over the details of our amazing Binge On function! Send us a DM so we can chat! https://t.co/Qz0L1x8oJz *MikePerez
@115911 the employees on fordham road bronx new york never answer the phones. Fire them all | @332566 Tell us more in a DM so we can check this out for you. *NaeJ
"@115911 where could I fund out if I am eligible for a military discount?? | @332567 Hey Eddie, DM us. We'll look into this for you. *JoanO"
I log into my @TMobileHelp account and hit the chat feature but can't get any support. What a joke | @184523 We're here at your service to get this resolved! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb
@115911 any deals for a #pixel2 if I already have a tmobile one plan? #Thanks | @332629 We love your interest in this amazing offer! Send us a DM and we can talk about all the deals with you. *JeremyJ
"@115911 How do I cancel a payment? My account payment was debited today, but the monthy renew is 2moro. Cancel service | @332630 Let's help you with that, Kenneth. DM us and let's look into the payment you're referring too. *JamieK"
@115714 so have you handled this? I don't think @115725 or @115911 would stand for this so y'all are proving you're trash https://t.co/lW7XJfZnXT | @332652 What is the name of the employee related to the issue? What is the Store manager? 2/2 -ED
"@115714 so have you handled this? I don't think @115725 or @115911 would stand for this so y'all are proving you're trash https://t.co/lW7XJfZnXT | @332652 Hi! In order to help, I'm going to ask you a couple of question, ok? Where's the Store located? 1/2 -ED"
"@115714 can you please fix my bill im getting upset i want my five lines for a 100 stop transferring to department to department givng me credits with carnival promotions n shit im finna sue | @332654 Your post definitely alarms us. Can you please send us a DM, in order for us to be able to further assist? -TC"
@115714  Three months now and you STILL haven't got my bill correct and I don't have the CREDIT I should have gotten for your error in July | @332694 Oh no. Hey Dennis would you please send us a DM so we can find a resolution together? Thank you. Ange L
@115714 your customer service is absolutely awful. Both online and over the phone. | @332695 Not what we like to hear. Please shoot us a quick DM with details and we’ll jump on it. - LP
".@115714 y’all service is EATING the MOST Dick today. 

GottaDoBetter #Sprint #StopEATINGDICK | @332698 Please send us a DM if you are needing assistance regarding your Sprint account or coverage."
"@115714 Your website is grabage in case you were somehow unaware. | @302098 Hey! This concerns us, are you experiencing any issue in our website? Let us know, we'd be glad to help! - FL https://t.co/rMApsV8PQY"
"@TMobileHelp is there an outage in the Olympia, WA area. All of the phones on my account can't get or receive calls or texts. | @332861 We'd love to take a closer look at the signal in Olympia! Click this link to send me a DM https://t.co/6eZrWJ9PIa *JustinRhodes"
"@115913 @115911 ... Kind of getting tired of consistent replacement phones. Never solves problems. This is going on round 4 of it. | @332862 @115913 I want a lasting resolution for you, Casey. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 or Mexico. Change my plan and make it cost me the same monthly, with reduced LTE speeds in those countries” give me a break | @324008 @115913 I do see your DM and will be replying back to you there in a moment. *JamieEnglish"
"@115911 internet data has been out all day. Get your stuff together please -_- | @332863 Hey there, Brandon! We want you rocking awesome service all the time! DM us so we can see what's up! *MelindaR"
I’m so done with #Sprint | @332889 Hey! What's going on? Please let us know to assist. - EG
Tried getting help from @115714 customer service . . . https://t.co/rEUD5843EX | @332890 Hey there! Please tell me what seems to be the issue I'd be more than happy to help. -JR
".@115714 stop sending me bill alerts for $0.00. My account has been closed & paid in full for months. LEAVE ME ALONE. | @332891 Your tweet really concerns us. Please send us a Direct Message, so that we can look into this to further assist you. -KW"
@115714 think this is helpful or a total waste of my time?  #wasteoftime https://t.co/GDE3pB5u0n | @332892 Thank you for reaching out.  What can I help with today? - AM
"@332894 @39541 my @115714 has been straight 💩 today. | @332893 This is not the feedback we want to hear from any of our customers. Can you please follow us, so we can further assist. -AD"
@115714 how much data does my phone use trying to get service? | @332955 Hi there. I can see you are having some service issue. Can you send me a DM so I can check this out? -EG
@115913 I wish you guys would offer some benefit for customers to switch from Verizon. Once there is I plan on Switching. | @123953 @115913 Check out our #GetOutoftheRed offer here: https://t.co/D6OSuU463B! https://t.co/lH0SH5fy2m *MikeRice
"I give up on trying to order an @115858 watch from @115911. This is the worst experience I’ve ever had. I’m done wasting my time. No more. 😡 | @190105 #MagentaMan hear's your call, shoot me a DM so I can give you the true #Uncarrier experience https://t.co/TMXeckGP06 *WaqarSheraz"
"Why is @115911 being dumb rn | @333094 What do you mean, Luz? *JoanO"
"@115714 is one of the worst carriers in the world.  I’m switching companies SOON | @333105 This isn't what we'd like to hear, Please send us a Direct Message, so that we can further assist you. - JA"
"Hey @115714 @sprintcare so I sent this tweet last night & didn't see your response, which you did send. Should I DM still? https://t.co/ymqMoezvRT | @239601 Yes, Peter! Be free to contact us at any time, we will be waiting for you on DM. -  EH https://t.co/rMApsV8PQY"
I’m trying to make a payment on my account but @115911’s website is fucking acting up. How frustrating | @333222 Let's see what's going on! Send us a DM so we can get you squared away! *MelindaR
@TMobileHelp just told that my binge on is really not binge on at all. Time to cancel this horrid plan. | @333223 I think it is time to talk to us! Please send a DM so we can go over Binge On! https://t.co/jg1YyB1ZS7 *CherneilRandolph
"So I’m trying to get my credit together and see @115911 still has not paid sprint off like they say when you switch companies 🤔 | @333224 Hey Tiara, when you submit it we send you a card with the ETF value. Let's see how that's going, DM us. *JoanO"
I don't like @118302 phones. They overheat WAY too quick & way too often. I may go to @115911&get another phone.I'd hate to spend more $ tho. | @276710 Let us know if you need any assistance with your current device or looking at upgrade options :) *ChanneyT
"@115913 & @115911 when is the coverage in Montana going to be better?! I want to divorce @115725 with a passion! #SickOfBigRed | @333285 @115913 We'll check out your location in Montana to see what we're working with, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"So @158861 apparently @115911 wants to waste peoples time. Not a single one has the phone in stock. #fail | @333286 Hey there, D.E.! Please send us a DM and allow us to further assist you. We are here to help! *BrookeK"
@TMobileHelp this has been the last 2 days. Even have a signal booster. Looks like I’m going back to AT&T. Only had t mobile for 4 months. https://t.co/T9a6cNcdWh | @333338 Thank you so much for reaching out! Send us a DM We'd love to turn this around! https://t.co/69dhFOUgl8 *AmandaSansone
Hey @TMobileHelp Trying to end svc on a line I don’t use anymore and my iPad that I never use off WiFi anymore. In CRD hold loop ☹️ | @333340 Shoot me a DM https://t.co/9IUH5Nit1g and I'll resolve your concerns in a #MagentaFlash! *AmberSellers
"Standing in the middle of downtown state college PA with *zero* usable data. WTF @115714 ? https://t.co/nbzjbE6Jev | @333346 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
Might have to jump ship on @115714 and back to @115725 so i use data while on the phone and it they pay me to leave | @333347 We would hate to see you leave. Please allow us the opportunity to turn this around for you. -PP
Might have to jump ship on @115714 and back to @115725 so i use data while on the phone and it they pay me to leave | @333347 This is really concerning to us. We'd like to look into this for you. Can you send us a Direct message to further assist you? -PP
One more month until no more @115911. Can't get here soon enough. | @333464 Hey there! Let's talk about what's going on! DM us! *MelindaR
Annoyed that @115911 keeps chargn me $200 for two lines...called last 2 months for help...keep gettn issue “reslvd” MUST pay $200 this mnth | @333465 Hey there! We understand how frustrating this must be! DM us so we can talk about this! *MelindaR
I fucking hate @115714 !!!!! | @333503 We don't want you to have problems. What's the issue? -AV
"@115911 where's the ""play now"" button. Am I missing something here? ""Check it out"" takes me here. Hmmmmm... ghostly? https://t.co/fApy3z2GwU | @251053 Oh snap! Let's have a look! Send us a DM so we can check it out! *ElleA"
@115911 my Vudu link isn’t working.  #Tmobiletuesdays | @333582 Oh no! Let's get you fixed up! Send us a Dm with the error message so we can take a look! *ElleA
"@115911 @115913 Hi, just became a customer today! In-store experience=superb. Phone support=God awful, passed to 4 depts then dropped.😤 | @333584 @115913 So glad you joined the fam! We're here to help. DM me & we can assist https://t.co/PUCbqyZK4U *RachaelTansey"
"@115913 hey boss - your T-Mobile network is great, but it really sucks at the moments in #longbeach at the #TwitchCon17 - please fix! ❤️ | @333614 @115913 We want the best signal experience possible for you, Moritz. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 not sure how some people have fast internet https://t.co/S87kEebGvo | @333616 Yikes! Let’s get to the bottom of those speeds! Send us a DM https://t.co/xo3WIlgYX6 *Becca Brandt
"@115913 WHOEVER CALLED ME LAST NIGHT AS JOHN LEGERE ASSISTANT,  TEXT ME, LIKE YOU SAID YOU WOULD. | @173071 @115913 We always want to make sure that you're getting taken care of fully, Stepen. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
That’s mud https://t.co/blTt9RGRHF | @333629 This is not the experience we want for customers. Please send us a Direct Message so we can look into coverage in your area. -KD
"@115911 we have jump on my daughters line. They told her she can’t upgrade cause we upgrade too much! Isn’t that’s why we have the jump? | @333794 Hi Rose! We want you to be able to get the phone you want. Lets take a look and we'll figure this out, DM us! *MelJ"
@TMobileHelp I need to know how to start a buyer's remorse return on my V30 that I just got through you guys | @202652 We're here to help! Send a DM our way: https://t.co/xKrpoFD6ya we'll look into your options! *ColleenLicudine
"@115911 why doesn't T-Mobile tues work anymore ?? | @219422 What do you mean, Susan? What's not working for you? *NaeJ"
@115714 y’all data so fucking TRASH throw the whole company away✌🏽 | @333944 We'd like to look into this for you. Please follow us so that we can DM you and further assist. -KA
"@115911 service has been down almost 24 hours now here in Eureka, CA and you guys don't have a status update here??? | @218810 Eain, send us a DM and we'll get you an update. It is important to us that you are back up and running. *KaeW"
"@TMobileHelp there is no play button on my app? | @334058 Correct, it's even easier now! Meet us in DM if you need some help: https://t.co/AsNixOq0xa *SekiaSmith"
"@TMobileHelp still waiting been 20 min | @334110 I truly appreciate your patience, Abigail. We'll be responding in DM as quickly as possible. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp if I purchase a new data plan now will it go into effect immediately or do I have to wait until my next billing cycle?? | @297167 We can set it up whichever way. If you need assistance doing it feel free to send up a DM. *JayMartinez
"@115714 One of your employees signed me up for a tablet data plan without my consent and lied to my face. How will you fix this? | @334131 Hey there! Please follow us @Sprintcare and send us a Direct Message, so that we can further assist you. -DM"
"Oh look, my signal disappeared again @sprintcare switching asap 🤷🏻‍♂️ | @334137 Please send us a Direct Message, so that we can further assist you. -JE"
"@115911 Idk if it’s the iPhone 7 Plus or iOS 11. But my phone keeps on Freezing, glitching | @334149 Yikes! We certainly don't want that interrupting your day! Send us a DM so we can assist. *ElleA"
"@115911 Uhhh, Panda Express says this code doesn't exist. | @334185 Hey! DM us so we can assist you in getting thanked today, NerDoc. We have your back. *TerriL"
@115911 this is the second time I can not use the code to order @239217 #disappointed | @334207 Hey Kia! I want to make sure you #GetThanked! Shoot us a DM here and we'll check this out ASAP. *ValerieP
Hate @115911 so much | @334208 Oh no! What's going on? We're here for you. Shoot us a DM with more info and we'll be happy to assist you. *ValerieP
"@115911 @239217 #TMobileTuesdays Panda Express coupon code still doesn't work, @tmobilehelp couldn't help.  That's two weeks in a row.  Getting something else for dinner #TMobileLOSEdays | @334216 You can count on T-Force to always do everything in our power to help you! I just responded to your DM :) *JustinPhillips"
"Here I thought I was gonna feast on Panda Express, but no... the code doesn’t work again. 😭 @TMobileHelp | @334217 Panda sounds yummy! Meet me in the DMs https://t.co/sBIVWm4w5u *EddieGough"
"@115911 panda express isn't working for TMobile Tuesday this is the second week this is happening very frustrating | @334223 It should work, Felix! What are you seeing? Let us know through DM so we can help you out! *TarynS"
"@115911 your cherry creek store just stole my iPhone 7 and is only crediting me for a 6. I want my phone back or the right credit | @334351 Kristel, please DM us immediately so we can look into this for you! We are going to make things right for you. *TerriL"
"I wish my phone worked on 4G 😫 @119943 I hate it I think its time to switch . @115714 @115911 @126302 any good offers for new costumers? | @119942 Hey Ana, for our customers we have the Unlimited freedom plan where you get two lines of unlimited data, talk and text and streaming in HD. And NOW it includes the TV customers love, with Hulu while on the Sprint network for $100. -AL"
@115714 You guys suck badly | @334386 Hey! Hope you’re doing well today. How can we help? - AP
Why did a @115714 customer service supervisor just hang up on me out of anger because I’m trying to leave the company? | @334387 We regret to hear of your recent experience and we want to help.  Please let us know when would be a good time to call?
Fuck you @115714 you're ass | @334388 That's not the feedback we'd like to receive. What's making you feel this way about us? - AP
Is @115714 having network issues???? | @334389 Do you get any error message? Provide me with the make/model of your device. -BJ
Is @115714 having network issues???? | @334389 Hi there! I'd like to verify this for you. Please send me a DM with your nearby street & ZIP code to further assist you. -BJ https://t.co/rMApsV8PQY
"I might as well have a android since my iMessage not working cause of this poor ass service @115714 | @334390 Hello there, what's up? Please, tell us a bit more of what's going on. - FS"
WiFi really trick me into believing that @115714 service is any good! Y’all are st8 trash! | @334391 That's not the feedback we'd like to receive? Let's work together to get this fixed. What type of issues are you having with the service? Is it also related to voice or text? Please let us know more details so we can further assist. - AP
But the email came in from @115714 saying that my phone domestically and internationally unlocked after fckn up the first try | @334392 Hey there! How can we assist you today? -DM
"Hi, my plan was changed without notifying me. I have called customer service several times to change it back. All they can do is submitting useless tickets. I'm tired of waiting. @115714 @sprintcare https://t.co/ISQSSEjJhH | @334393 Hello Allan, we are apologize for any inconvenience this has caused. When did this happen?"
"@sprintcare we're still paying for a leased phone after 3 years. It's no longer active, and I was told I own it now. Please advise | @334394 Hey there!  Thank you so much for the post today! Please send us a Direct Message, so that we can further assist you. -KJ"
"@115714 or @ATT for PTT service for my business? | @334395 On the page, you will see ""Ready to Switch to Sprint? Switch Now"". Please click 'Switch Now'. -KW"
@115714 or @ATT for PTT service for my business? | @334395 We'll be happy to have you on board with us. Visit https://t.co/4MjVV3ABaa to switch to Sprint and we'll cover your switching fees up to $650 per line via Prepaid Card. -KW
"@115714 I love you now. :) Been with you for 5 years.  I just talked to the best customer service employee and upgraded my service to unlimited data and got a 10gb hotspot with it for $65 a month. I'm a happy camper. | @334396 That's great to hear! We love you too! And thank you for being the best part of Sprint, enjoy the hotspot! -Maria Q"
"@115714 
Has to be the worse cellular company right after cspire.. | @334397 Wow, that’s terrible. What's making you feel this way about us? - AP"
umm...so @115714 just hooked up @115940 for FREE for its Unlimited customers!  Umm HELL YEAH!  Ill take that $7.99 a month back! ($95 a year #HYFR)  Salute to Sprint!!!! | @334400 Yeah we are pretty excited here too! Thanks for being a loyal Sprint customer!
"@sprintcare s7 edge updated to latest software 11/18/17 now screen grids default to 5x5 & reset to 5x5 everytime phone restarts. Reranging app shortcuts. Frustrating.. 😠 | @334401 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -GT"
"I am grateful to be a part of Sprint. Sprint always encourages to give back to the community. Visiting stores, I bring some burgers 4 people https://t.co/fdZiHociIB | @320357 Thanks for your feedback. We appreciate your generosity."
@115911 what’s the issue?? get it together | @334418 We only want there to be amazing moments for you. Send us a DM and let us take a look. *JeremyJ
"Just had the best customer service experience ever with Marcus @115911 /cc @TMobileHelp he needs to be cloned STAT! | @334421 If you do need any other assistance, T-Force is always here and we're only a DM away too! :) Thank you! *KrystnYogi"
"Just had the best customer service experience ever with Marcus @115911 /cc @TMobileHelp he needs to be cloned STAT! | @334421 WOOOO! That's exactly what we ❤️ to hear! Thanks for the shout out, Mark! :D We strive for that throughout the biz! *KrystnYogi"
"@115911 so sick of tmobile and their crappy service! https://t.co/61QoSoPQXl | @334422 Hey! We don't like waiting for pages to load either, Keith! Send us a DM with your location & we'll get to work for you. *TerriL"
$25 for a mere simcard to existing customers is truly a #ripoff @115911 I barely need them unless is to activate a new line. | @334446 My dollars are important to me as well. The sim starter kit cost goes to things like authentication on the T-Mobi... https://t.co/dzpNmjAo5U
"Bitch Y'all Irritating I Ain't Had No Signal All Day @115714 | @334470 Very sorry to hear of this, lets us look into it for you. Do you mind sending us a DM with the details? -HM"
"Almost 15 years of being a loyal @115714 customer, you would think that my phone would work properly. Guess not. | @334472 That's not something we like to hear! What issues are you having with your phone and for how long? -AH"
"I do not swear that often, but holy hecking poop, @115714 customer service, tech support, and brick and mortar employees are useless. | @334473 Hi there, this is not the type of response we like to hear. Please let us know why you felt this way? We are happy to help. -RM"
INABILITY TO CORRECT THEIR ERROR DUE TO FAULTY SYSTEM SYNCHRONIZATION. @115714 @sprintcare @124218 | @205475 Hey there! What issues are you having? -DM
@sprintcare are you doing anything like this? https://t.co/2IY0d1EFDl | @334474 Hey there! Please visit this page for more information https://t.co/CQGwwW8DQk. -JR
Why is my TMobile phone saying it’s AT&T @115911 Ima new y’all to get it together! https://t.co/kYEmrYnetN | @334582 Hi there! Send us a DM and we can explain why you're running into this :) *ChanneyT
"@TMobileHelp I am trying to spend some $$ and get my wife and myself new Apple Watches, however, keep getting server errors. Help? | @334583 https://t.co/CTBal5EDf3
Can I get you to click on the link above and send me a DM to review your account! *DaShawndaFoster"
"@TMobileHelp I am trying to spend some $$ and get my wife and myself new Apple Watches, however, keep getting server errors. Help? | @334583 Hey there Ryan my name is DaShawnda and I'll be your T-Force expert assisting you today! *DaShawndaFoster"
"Having problems with your app @115911. Giving you my money shouldn't be this hard. | @334585 Hey Brock, we have your back! Let's take a look at what's up for you. DM us and we can chat! *TerriL"
"I have all of my fucking bars but no damn internet. Wtf @115911 | @334586 Let's check that out, Jessica. DM us, let's get you those speeds you expect. *JoanO"
"@115913 hey my ""brand new"" T-Mobile S8+ battery is exhausting rather fast. Is it possible I was sold a refurbished device? I hope not | @334588 @115913 We want a device that works great for you! Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
I hate you. @115714 | @334599 To have such feedback about us here at Sprint? -TC
I hate you. @115714 | @334599 This is definitely not the type of feedback we like getting from our customers. Can you please let us know the cause in which led you... -TC
@sprintcare how do you contact your fraud department? I need to file a complaint ASAP | @334600 Thank you for contacting us with this matter. Can you please let me know the issue your are having? - LS
"any1 else fall 4 @115714  bait & switch deal? phone bill doubled, not lowered. Don't call them, theres no human support in the US. | @334626 The way you feel is very concerning. Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
"@TMobileHelp why am I suddenly locked out of #TMobileTuesdays ?  I pay you almost $150 a month for 4 lines? | @334659 I've got you in DM Stephen, I'll meet you there! 😃 https://t.co/soWScqBSGm *JohnAnderson"
"@115911 the Nordstrom gift card # does not work | @334662 Uh oh, Laviza! Send us a DM and let's take a closer look! We want to make sure you can redeem your gift! *BrookeK"
"@TMobileHelp I ordered a phone yesterday and now I am being told that it's back ordered, I don't get it | @196077 Let me check out the status of your recent order to see why that is. Meet me back in a DM! *BrittanyJones"
@115714 this is some bs https://t.co/94ohwdfron | @334830 Sounds like something we need to look into. Please send us a DM and follow us so we can help. -JT
"@TMobileHelp hey guys is Samsung messages down?i can't send any texts | @334832 Great question, Taisha! DM me! Happy to look into this for you (: https://t.co/lsvk9Zelxd *BronsonBarretto"
I have a bone to pick with @115911 & their bad customer service 😒 | @334833 Send us a DM and let us know what's going on! We'll do what we can to assist. *ChanneyT
Dear @115911 how do I have “LTE” but can’t even load yelp? https://t.co/mbXgtux8VN | @228789 We want you to get those apps loaded up right away. Send us a DM and we can take a look. *JeremyJ
@115911 So my son just got his own account.  It's been a NIGHTMARE for him.  Very disappointed. | @334834 Hey there! Can you let your son know he can reach out to us here for assistance! Let's ensure a great experience for him! *ChanneyT
"The fact that I give y'all money and still don't have service in my apartment is beyond me @115714 🤦🏽‍♀️ | @334845 Hey Chloe, let's assist you with this issue, shoot us DM. -RL"
"@sprintcare Wifi calling issues at 92104? | @334849 Hi there! Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -FA"
"@115714 why do you have shitty service for ? Get your act together | @334850 Please follow us on twitter, so that we can continue to assist you. -JC"
@115714 why do you have shitty service for ? Get your act together | @334850 Hearing this concerns us deeply! How long have you been experiencing this issue? -JC
"@115911 help me sign up https://t.co/WG7NQGFOzV | @334952 Gladly, Sean! Send us a DM and we'll walk you through it! *WhitneyJ"
"Cannot believe how bad the Sprint network has gotten. A member since '99. As soon as this contract is up I'm done. @115714 | @334964 Oh no! This isn't the way in which we'll like you to feel. Please send us a Direct Message, so that we can further assist you. -PP"
"@TMobileHelp had a big issue, thought it was fixed, now received an email saying it's not fixed. Please help! | @334982 I'm here to help Ken! Send me a DM when you can, I'll be awaiting your reply! https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
@115911 @158861 really tired of having to replace my LG G4 for the fourth time for boot loops. I don't want another damn G4. I am done | @334983 Let's work together to see what options we have for you Malia. DM us and we'll help you figure this out. *KananiB
@115911 my service is not working good at all what’s tea | @334984 Let's investigate this together. DM us and we'll look at what's going on with your service. *KananiB
"@115714 @sprintcare I'm tired of NO SERVICE! Calling + doesn't work. I've called 4x's with this issue! @125607 #Galaxy8 no wifi calls | @334995 •We don't want you to have problems. Please send us a Direct Message, so that we can further assist you. -JN"
"I want to talk to a customer service agent. Irony is i dont have signal to do that. Contact me at __email__ ASAP. @TMobileHelp | @335057 Hey there, thanks for reaching out! Shoot me a DM here, please! https://t.co/ATjBsB3har *KristiJaxx"
@TMobileHelp need some help when you get a second please | @335085 I'm here to get you all the deets you need! DM me here! https://t.co/Op5C2z3lou *ChelseaBailey
"@AsurionCares @sprintcare , I feel robbed and i would not trust these companies  with my business | @335131 We don't want you to have problems. Please DM me elaborating on the issue, I'm here to help! - AW"
"I'd rather eat kale & beets than deal with these people at the @115714 store, they're the worst. Might as well be at the DMV... | @335132 Has your issue been resolved. We at Sprint would like to know so we can further assist. -JN"
"@TMobileHelp if I bought a charger from you guys and just got burned 15sec after plugging it in. WTF??!! | @226901 Yikes, that's not good! Let's take a closer look! DM me here, and we can get started! https://t.co/GXcACu8dxr *JustinPhillips"
"How come I don't have any data in Santa Monica, @TMobileHelp. @115911 | @283351 Hey Jack Data service is super important!! Can you DM me and I'll be happy to assist you. https://t.co/OHBUdSekPO *DustinChrisman"
@TMobileHelp Any chance you guys will restock the 64GB iPhone 6S Plus?? | @335147 Please send us a DM so we can chat further about inventory for the 6S Plus :) https://t.co/IUIA5vQSHC *MattHargleroad
I have unlimited data why is my iPhones internet so slow! @115911 | @335148 Let's get you back to rocking blazing fast speeds! DM us so we can see what's up! *MelindaR
Be careful if you buy a refurbished phone from @115714 it works for a few months then screws up and you are stuck with a trash phone. | @335152 Hello Terri. Can you let us know what's causing you to feel this way? We'd like to help in anyway we possibly can. - JM
@sprintcare hola yo quiero saber si sprint cobra por llamadas internacionales que se hacen agraves de la aplicación de whatsapp? | @335154 Gracias por escribirnos. Queremos dejarle saber que Sprint no cobra por las llamadas realizadas a través de whatsapp. -RC https://t.co/rMApsV8PQY
"@115911 https://t.co/hToP0Cpe6N | @335308 Ah man, those speeds are not what we love to see! Send us a DM and we'll get them up to speed! *ChanneyT"
"I'm soooo over @sprintcare @115714 !! @115911 @115725 what can do you guys offer?? | @335311 Hey! What's up? Please, tell us a bit more of what's going on. - FS"
"So literally fucking beyond fed up with @115911 ☠ | @335358 Ouch, Aria! What did we do? How can we make this right? DM us, let's chat! *WhitneyJ"
"@115911 Cell FB0102 in Houston, TX is dirt slow today,. 08Mbps on LTE. Help some customers out and have a look. THANKS! | @335420 Thanks for the lookout Joe! We can take a look at what's going on together, DM us and we'll investigate *KananiB"
@115911 hey what does UNLw20SMHS mean on my bill? | @335422 Hi Eric! Send us a DM and we can further explain :) *ChanneyT
"@115911 service is really getting to me. OMG 😒 | @335423 Send us a DM of the location and we can take a look right away, Mary! *ChanneyT"
I keep getting blown off by @115714. No one is giving answers or fixing the problem. Stuck with a $450 watch that doesn’t work. #badservice https://t.co/n7q7xKfmrt | @335424 Please DM us if there is an account or service concern we can address. -Team @116447
@TMobileHelp Is T-Force chat down? I no longer see the option in My T-Mobile.  Have a quick billing issue. | @335509 Everything running smoothly on this end! How about shooting me a DM here https://t.co/YIIspJXBoc? :) *LynnetteTyler
"@115714 and you dont have managrs? wtf kinda shit is that? FIX MY STUFF | @335519 Hi! Can you please elaborate on your issue? Please send us a Direct Message, so that we can further assist you. -DS"
"What's this @115913 @115911 @TMobileHelp @14684?????? https://t.co/9uRS1Ww1s1 | @335601 @115913 We're here to answer any questions you have about this, DM me to get started https://t.co/Nr93OTtXRx *TaylorBest"
"@115714 I cant wait to switch to Verizon. | @335648 That's terrible! This is definitely not the feedback we like hearing! We'll like to look into the issue, please DM! - AW"
Who are you? https://t.co/yE7yflnQ6t | @335649 Is  there anything we can assist  you with today? -AG
@115911 Why so slow😔 https://t.co/LSw3hODFHH | @335657 Hi Grizzly! Send us a DM and we can take a look at what we need to do to improve them! *ChanneyT
"On another note let me just saying how @115714 loves over charging they add some many extra fees (cont) https://t.co/3hL0DeFOzx | @335658 Hey there! We are sorry to hear this type of comments. Please send us a Direct Message, so that we can further assist you. -DM"
"It amazes me how awful @115714 can be with helping me order a phone. 3 days, several fees, sent me the wrong phone! I'm exhausted. | @335659 That sounds terrible! I'll like to look into this issue for you. Please DM so I can further assist! - AW"
@115714 & customer service keeps hanging up | @335665 We'd be happy to assist you on this forum. Shoot us a DM telling us what's going on! - SP
@115714 So when are you ever going to give ur current customers deals like you do new customers? Total bullshit!! Lure us in and that’s it!! | @335666 Here's a link to view our current promotions https://t.co/OLXF2ShjmN. -AL
@115714 @sprintcare I didn’t sign up for auto pay on either line on my acct. I did change to unlimited. What do these text msgs mean?? https://t.co/HFyYJ5lTnp | @335708 Lets look into this for you! To do so please send us a DM so we can better discuss this in our private forum. - AM
"@115911 is it possible to change my number from Virgin Mobile to t mobile? | @335744 Let's see if your number is eligible to make the switch, Kia! Check out the following link and DM us if you have any questions *ErikS"
"🗣@115911 sucks, online technical difficulties as usual, website down , so phone is off until further notice 🤦‍♂️ | @335819 That's not what we want for you Starr! DM us and we'll get this turned around for you. *MelJ"
So the guy @115714 just gave me grief and said I should have @138021 instead of @797 then hung up on me. What a guy | @335833 Hello Lynn. We're having a bit of trouble understanding what you're referring to but we'd like to help. Can you please let us know? - JM
"@115911 can't find the @158861 @118302 V30 in the San Antonio area. One store said they just got demo yesterday #Frustration | @335853 Hey there, Joshua! We would love to talk to you about this. DM us! *MelindaR"
"@115913 when do complaints normally get resolved?  I had a specialist email me and she has not replied to any of my emails or voicemails | @335856 @115913 You're in the right place to get assistance, DM me so we can get you taken care of https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 Hey guys. The $10 cert from Nordstrom was rejected when I tried using it on Tuesday. Thanks | @335857 Oh no, Margy. Let's check that out, DM us. We want to make sure you #GetThanked. *JoanO"
@115911 Service sucks at JFK.. let me tell you..  from LTE to 4G then E.. then No service.. gosh.. | @335858 Whoa! I know how important this is. DM us so we can check this out for you and keep you connected ASAP! *WhitneyJ
@TMobileHelp very unhappy that you’re making pay for a SIM card that already comes with the Apple Watch | @335859 We'd love to go over things in more detail! Send a DM our way to we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez
"Listen @115714 I need to talk to a real person ASAP and I’m tired of the runaround electronic menus, what number can I call? | @335928 I would be more then happy to assist you today! Please DM us so we can get more details from you about your issue. Thanks! :) -DD"
"@115714 sprint refused to unlock my phone ,im a customer for 5 years and now i have to switch to an other provider | @308793 Hey there. Please send me a private message with details and I'll jump on it. - LP"
"@115714 @136958 @141006 https://t.co/9XkMo44gwq | @335929 Hey Miguel, Is there anything i can assist you with today? -KJ"
@115714  @sprintcare it's very frustrating how bad the service is when I'm IN My job with no access to wifi. These phones are only going to work with WIFI? . | @335932 Let's check on that service for you. Please send us a DM to assist. - EG https://t.co/rMApsV8PQY
Que hacen @115714 | @335933 ¡Gracias por contactarnos! ¿Podrías brindarnos más detalles? Así poder investigar a fondo tus inquietudes. -AF
"@115913 How many days should it take to get a reply from @TMobileHelp @115911 ?? | @336057 @115913 Thank you for getting in touch with us, Kendall. I see your DM and I'm responding back to you now. *JennaLundh"
@TMobileHelp help I can’t get a ringtone | @336168 Let's get your ringtones working. Meet me in the DMs. https://t.co/sBIVWmm6X2 *EddieGough
"Switching to @115725  @115714 sucks | @336178 Hi, what's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. -DS"
"ok @115714 im going to have to fight someone on ur team because all i want is a WORKING PHONE but apparently thts impossible | @336179 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"@115714 WTF IS 1x??? I never have service anywhere! I wanna go back to AT&T so bad 😭 | @336243 Hello! This is really concerning to us, please send us a DM so we can further assist you. -JG."
"@115911 @TMobileHelp For the pixel promo can you create new account with BYOD then buy the pixel 2, you need to have pixl in hand before | @167623 We LOVE the Pixel 2 Here on Americas #1 Network! Shoot me a DM for the details! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@115911 dm on instagram? | @336391 We can't talk privately on Instagram, but if you DM us through this handle we'd love to talk with you. :) *JamieK"
@115911 y’all are trash | @336395 That's not nice! Why do you feel this way? Tell us in a DM so we can make this right. *NaeJ
"@115911 Are you kidding? Today is the launch day for the LG V30 and not a single store in CT has the phone? Have to do better then that!!! | @336399 Hiya, David! We would love to talk to you more about this! DM us! *MelindaR"
"""Really? There's no cap that would or may slow my speed in any way?"" @115911 employee said ""no."" #LIES https://t.co/VZ75BPqKbw | @335052 https://t.co/Wkx37I0Pl0 *JustinCash"
Hi again @TMobileHelp how do I add my current Netflix account to the current promotion (I have 2 qualifying lines).  Thanks! | @289051 We make that very easy. You can find all the steps here https://t.co/xbZy7jK9KD Please DM us with any questions. *BarbPelotte
"@115913 Joined TMobile left ATT... Honestly I am totally disappointed ...everything lve been told its been the opposite.. Help Me | @336400 @115913 It's our priority to ensure we find a tailored solution to this, send me a message to get started https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 help me change my number pls? | @336403 Let us get you moving on the right track, Nada. Come on over to DM and we can talk more about changing your number. *JeremyJ"
"@TMobileHelp @115913 five hours and six people and my issue still isn't fixed.  This is crazy. | @200518 @115913 Hey Craig, I see your DM and will be responding momentarily. I appreciate your patience. *TaylorBest"
"I pity @115911 social media team. It's the clean up crew for the lies their employees tell to get sales. | @335052 We want to provide you with clarity, Philip! DM us so we can talk about this! *MelindaR"
"@115714 Seriously the most underhanded, dishonest company I've ever had to deal with. | @336434 Let me see what I can do to help, can you tell me what's going on? YP"
"They even told us to get a prepared phone with another company to have internet #sprint #puertorico #hurricainemaria | @336502 Please send us a Direct Message, so that we can further assist you. - NA"
Really feel like @115714 service has gotten slower.... or something is wrong with this area | @336503 Allow us the chance to look into this for you. Please send us a Direct Message so we can further assist. -AG
I AM SO SICK OF @115714 AND THEIR SHITTY SERVICE. FULL BARS AND LTE YET NO SERVICE. UNLIMITED DATA MY ASS https://t.co/euhiglsnjo | @336504 That doesn't sound fun. How long has this been happening and does it happen at one location or several locations? -AH
"@TMobileHelp switched over 4 lines on Sunday,but unable to set up online account; being told to wait until Friday to access my own info? | @336662 Thank you so much for reaching out to us!!! Are you able to attach a screenshot of the issue? I want to make sure... https://t.co/tc3YLmoJrD"
"@TMobileHelp why did you lie to me for a year charging me for a line $25 when y’all told me two lines free?Also why do expensive to upgrade? | @336664 We definitely don't want you to feel that way! Send us a DM, let's talk! *TiannahReagor"
Why dont I ever have service in my own house @115911 | @336725 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
Just found out @115911 will donate a dollar to hurricane relief for every tweet if you use #HR4HR | @336833 Feel free to send us a DM if you have any questions about the contest! *JonPorter
@TMobileHelp I ported a number over to DIGITS that is primary auth # for many accts… just found out I can’t get shortcake SMS?!? | @279782 Heya Ryan! I got you! Message me! ;) https://t.co/AOoa9gGRQH *BialyQuinonez
After 10+ yrs w/ @115911 I think it might be time to leave! Been on the phone for hrs bc they messed up my order and still no resolution! 😠 | @336884 We would love to assist you with this issue Camilla. Please send us a DM so that we can take a look into this for you. *JasmineS
"Hey @TMobileHelp I’m pretty sure you guys sent me a not so refurbished phone cause it’s been a week & I’m still having problems 😕 | @336886 Hi there, my name is Nick. I'm so sorry to hear your having issues with your refurbished device. Let me help! *NicholasKale"
Hey @TMobileHelp I’m pretty sure you guys sent me a not so refurbished phone cause it’s been a week & I’m still having problems 😕 | @336886 Here's my DM: https://t.co/1z5XewtUia *NicholasKale
"It’s official @115714 customer service is the worst I’ve dealt with in a while. I need to start shopping for other companies. I’m out. | @336930 Hi there Jahk! This bothers us as you feel this way. Please send us a Direct Message, so that we can further assist you. -MJ"
Thanks to @115714 I have a locked phone that is useless because they failed to tell me it was locked in the first place | @336931 This seem very concerning to us. Please let us know why you felt this way? We are happy to help. -RM
"@sprintcare Incredibly insulting to have customer service rep say ""Why haven't you contacted us earlier"" about recurring billing issue. | @336932 Oh no! this seem very concerning to us. Please let us know why you felt this way? We are here to help. -RM"
"I’ve been with @115714 for a while but I’m becoming increasingly unhappy with their service. Like I want to leave now! | @337026 Thanks for reaching us. We truly don't want to see you leave, please DM us so we can assist you with your concerns. - JA"
"@TMobileHelp Hello, I have a question and I sent you a DM | @337046 Hey there Angelo! I got you! Send me one here! https://t.co/AOoa9gGRQH *BialyQuinonez"
"What is going on ?! @115714  @sprintcare @124218 ... | @337056 We saw that you are currently being assisted in our secure forum, we strongly advise you continue seeking assistance there. KC"
"Anybody else been getting a gateway (502) error when trying to log into their @115911 account (desktop/Chrome) the past few days? | @337111 Thanks for letting us know. Try this link here: https://t.co/b77g9BCgBl. If it doesn't work let us know in a DM, Josh. *NaeJ"
"@115911 about to lose a long time customer | @337112 Oh no! We never want to lose you. What's going on? Tell us how we can turn this around for you, Derica. *NaeJ"
"Hey @TMobileHelp, any idea what the down payment will be for the 256GB iPhone X for a well-qualified buyer? Trying to budget for next week. | @337116 Apple has created one great Buzz! No word yet but stick around. Dm for more details. https://t.co/cYAShZx2fF *PoxMaphixat"
"@115911 got a deal going on with the #LGV30 , meanwhile I'm behind bars with the worst Carrier known to Man named ""Sh*tty 💩Sprint💩!"" https://t.co/U2NHQuqv5k | @337450 So come on back thorough those Magenta Doors and get you a V30! What are you waiting for!!! *VinnyFrancisco"
@TMobileHelp Sent you a direct message. | @172633 Hey Shawn can you go ahead and send a me a DM through https://t.co/EyMABzAJlb. I can assist :) *MiggyHerrera
@115911 can you physically preorder the phone I store and call ? | @337451 Which phone are you referring to Jay? *JasmineS
"@115913 On phone w 611 getting 2nd booster for 1-bar neighborhood. Too bad I've told all my friends about #unlimited55+ Can you help? | @337457 @115913 We'll check out your neighborhood together, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 why does the new #TMobileTuesdays app keep freezing my phone? | @337488 Yikes! Let's check into this for you Jesus, send me a DM https://t.co/9IUH5Nit1g and we'll help out! *AmberSellers"
@115714 Your COO made $19m this year but I don't have reception in my house. What's wrong with this picture? | @337494 Please send us a DM and follow us so we can assist. -KG
"Why is it taking over 30 minutes to send 2 emails @115714 I don't think your LTE is for me | @305206 Please send us a Direct Message, so that we can further assist you. -JJ"
"@115714 when my phone has full bars and says LTE is that just for decorations or something? | @337495 Hey there. It is supposed to mean your LTE data is working great. Not to be confused or anything, is it that your having trouble with... -TC"
@115714 when my phone has full bars and says LTE is that just for decorations or something? | @337495 ...your data? -TC
"@115714 haven't had service for the last 5 days even when I get connected to wifi? Does anyone have recommendations of better company??? | @121551 Please send us a Direct Message, so that we can further assist you. -JJ"
"@115714 your website is terrible | @337496 This is definitely not the respond we will like to hear. However, we are more than willing to assist you here. What's going on? -HS"
@sprintcare your customer service sucks and I would never recommend your service to anyone | @300299 Hello there! Is there anything we can assist you with today? Please let us know. We're always here eager to assist. - KP
Got my .25 off gas and my FREE Movie rental thanks @115911 #TMobileTuesdays #doesyourcarrierrewardyou https://t.co/95e9V7erHu | @209023 Awesome! :D We are so happy that you are #GettingThanked 🎁🎁🎁 *PatrickUllmann
@115913 iPhone X JOD price????? | @337640 @115913 No JOD pricing announced yet for the iPhone X. Stay tuned! *DanKing
@115911 new #TMobileTuesdays app is trash. Horrible! | @337781 What don't you like? Send us a DM to talk about this! *SonjaKett
"@ATT how much is 7 lines @ATT  bye @115911 | @337784 We definitely don't want to see you go! Send us a DM, let's fix this! *TiannahReagor"
"@115911 I am sick and fucking tired of your absolutely crappy signal in Spokane. | @201108 Hey Gordon, let us check that out for you. DM us, we're here to help. *JoanO"
"@115714 terrible service sitting in my home under their provided airwave phone goes into roaming! Everyday!! | @337873 Please, consider reaching us in a Direct message to better address this situation. - FS"
It’s too early for @115714 to be giving me hell 😡 | @337875 Oh no! How can we help you? -JM
"After a year of trying to fix Sprints mistake, I feel defeated and fed up. I will take my business and my families lines somewhere else. The customer should always be respected. @116447 @40566 @115714 @sprintcare | @337876 @116447 If you have concerns that need addressing, Team @116447 will be more than happy to assist.  Please DM your contact information. https://t.co/rMApsV8PQY"
I'm switching from @115725. @ATT @115911 @115714 whoever gives my fam the best rate gets our business. | @337877 We'd love to have you join the Sprint family! Here is a link to our most current promotions https://t.co/OLXF2ShjmN -Maria Q
"I'm very grateful for my new magic box. @115714 | @337882 We're glad that you're enjoying one of our new products, :) - JA"
Sadly 10 yrs as a dedicated customer with #Sprint ends today thanks to #BestBuy & #Asurion.. #Verizon here I come! #worstcustomerservice | @337910 further assistance? -TC
Sadly 10 yrs as a dedicated customer with #Sprint ends today thanks to #BestBuy & #Asurion.. #Verizon here I come! #worstcustomerservice | @337910 Oh No! This is quite alarming to us and not the type of feedback we like getting from customers. Can you please send us a DM for... -TC
@115714 @sprintcare apparently getting your sprint free service requires more ID verification than it took for me to buy a house and car.... | @337912 We hear your concern & appreciate your feedback. Please send us a DM if we you have a concern we may assist you with.
". @115714 have been told multiple times my issue is resolved only to have my phone cut off while I'm home alone w/ a newborn | @298616 Hello, Joy! This is something that concerns us. Can you send us a DM with some more details so we can further assist you? -CD"
"@TMobileHelp just as feedback, I'd be interested in $4 tickets to the new Star Wars movie in a Tmo-Tuesday! :) | @338105 Oooh, that's a good idea! :) I'll pass that suggestion up to see what we can do! *JustinRhodes"
@115913 Switched to T Mobile from Verizon how do I get my bill paid 😰That was the deal? | @164224 @115913 Right on. We'd be happy to help get you out of the Red. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
"No me llegan la mayoría de los mensajes pero el de @115714 cobrando no falla 🤔 | @338115 Permitanos revisar esto por usted. Por favor, envienos un Mensaje Directo para poder asistirle mejor. - MF"
How I'm feeling after the customer service call w/ @115714  #WasteOfTime https://t.co/N7yiygfnhX | @286289 Let's turn this experience around. Can you kindly send us a DM so we can assist? -EG
@115714 I have problems with sign in my account | @338256 Hi there! Are you getting any error messages? - IR
@tmobilehelp Blocking Google Wallet for ISIS is unfair comptetition and not net neutral. | @338329 We support ISIS because it is an industry standard and more secure. ^JP
@115911 @115913 ive contacted 7 stores in LA & not a single one has the v30 in stock. Press release says today. Are there delays? | @338333 @115913 The V30 is super popular and we received less than expected. More inventory in route soon and you can always order online! *MikeRice
"@115913  hey why there isnt any v30s instore on ""release day"" 
reddit is blowing up because of that | @338335 @115913 The LG V30 is super popolar and we received fewer than expected. More are shipping out soon or you can order online! *MikeRice"
@TMobileHelp I try to login to TMobile Tuesday’s app and have not received text message with code required for sign in | @209160 I'd love to make sure you can #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@116447 Will you be supporting the Google Pixel 2/Pixel 2 XL on your network?  Any incentives like 50% off like T-Mobile is doing? | @338116 Great news! Launch Date for the Google Pixel and Pixel 2 XL is coming soon! Check https://t.co/0qT1rLBLtN for updates. Team @116447 .
Hey @115714 @sprintcare I haven't had service since #Irma on 9/6 and you won't credit me? Plus local office still closed!! @120330 @266835 | @338533 Let us take a look at your coverage area. Did you pay your bill? Shoot us a DM to further assist. -JA
Heads up @TMobileHelp... Seeing lots of complaints about this. PLEASE get @158861 to issue a OTA fix for the #V30 PRONTO! https://t.co/U2iYJNmnEG | @115918 Oh boy!! We definitely want our #MagentaEyes on that. Send me a DM ASAP https://t.co/X9y1u6oSCt *AngieReyes
"Hey @115911 I'm thinking of switching my 6 phones to Magenta... Could use some advice on the best way to do that. | @338702 Hiya, Joshua! Let's see what we can do for you! Send us a DM! *MelindaR"
@TMobileHelp where can I find the LG V30 in Indianapolis? I've checked 8 stores but none of them received any... | @338703 https://t.co/GzQFNLmNtl *RyanPerez
@TMobileHelp where can I find the LG V30 in Indianapolis? I've checked 8 stores but none of them received any... | @338703 Do you mind DM me *RyanPerez
"Yo @TMobileHelp, My $160 (4lines) plan started just a month ago and already went up to $200 with extra plans I didn't contract. 😥 | @338704 Can you please DM us so that way we can pull up your account info and figure out what is going on with your bill? *VickyHernandez"
"@115913 Additionally, the download speed where I reside is horrid. 1 -5 download. Go one mile in any direction and speeds are John Blaze | @338705 @115913 We'll check out your area to ensure all is well with your service, DM me https://t.co/Nr93OTtXRx *TaylorBest"
yo @TMobileHelp what the what is this https://t.co/75t6i9Z3mf | @338706 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"Cannot wait to get rid of @115714 
Absolutely shocking service no matter where I go! @ATT here I come. | @338717 Please send us a Direct Message, so that we can further assist you.https://t.co/xLaYnDXmsd -JJ"
"At what point in a #sprint should 'peanut' multiplicity be triggered? And if it is, what now for the #backlog? #eek #fuck | @338718 Hey there! Are you a Sprint customer? Do you require assistance? - RA"
"Dear @115714: why does your coverage SUCK SO BAD? I'm in DETROIT. Not some rural area, not an island. I'm done with you. | @338721 This is not feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -AH"
"@115913 tell you what- this t-mobile tuesday how about you upgrading my phone for free? since you are making my phone non-compat to apps | @338758 @115913 DM me and we'll get to the bottom of this together, Kevin. https://t.co/JCUBIfpaYn *TaylorBest"
@sprintcare are you having cell issues in zip code 42718? My iPhone shows searching for service. | @233092 We'd like to assist you with this matter. Please send us a DM to better help you. - CA
"@115714 service sucks all the time no matter where I am. Is this the best you got? Getting tired of no service. Might have to switch! | @338870 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
@115714 service sucks all the time no matter where I am. Is this the best you got? Getting tired of no service. Might have to switch! | @338870 This isn't the type of feedback we'd like to receive from our valued customers. We understand how frustrating service issues can be. -BC
@115714 service sucks all the time no matter where I am. Is this the best you got? Getting tired of no service. Might have to switch! | @338870 We'd be glad to assist you. How long has the issue been occurring? Is there anyone else that is being impacted by the issue? -BC
"Thanks a lot @TMobileHelp and @115911, you helped me out a whole lot. #customer4life | @209135 That's what we aim for! You know we're always here #WeThinkYou'rePrettyAmazingToo *JenniferRivera"
"Hey @TMobileHelp I'm trying to login to pay my bill and I get this. https://t.co/YChjkUPVQs | @338961 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
A year already?! I think this calls for a free T-Mobile shirt! 😀 @115913  @115911 https://t.co/ZtGuZe5ZIr | @339079 @115913 Thanks for your loyalty! Send a DM my way: https://t.co/c6ROkAqiws *HollyAdams
"@sprintcare i need a representative to call, please | @339113 Thanks for reaching out to us. Please send us a direct message so that we can further assist you. -NE"
"Anyone else have slower @115714 service? 

The past two months it’s been so severe. I even bought a new phone, still slow. 

@115725 next? | @339114 Hi! Thank you for chatting. Please send us a Direct Message, so that we can further assist you. -CS"
"@115714 really testing my patience smh 🤦🏽‍♂️ | @339116 Please send us a Direct Message, so that we can further assist you. -JJ"
Trying to stream a tv show on @115911 network in Renton is like using AOL dialup. | @339117 Oh gosh! I want to make sure you get the FAST speeds we provide. DM us here and we'll check your coverage out ASAP. *ValerieP
"@sprintcare Panthersville Road and Clifton Springs. 30034. I have rebooted my phone, did the ##update# and still crap. | @339118 Let us take a look into this for you. Shoot us a DM to further assist. -JA"
@sprintcare if I buy the LG V30+ at Full price will I get the Google Daydream VR? | @311285 Thank you for reaching out to us again. Kindly send a direct message. -CO
Why I can’t get nobody on the phone @115714? | @339165 Can you let us know what are the issues you are experiencing? We would really like to help with resolving them. -MH
"@115714 I am a long time customer of yours and I just spent 30 minutes on an online chat so you could write up a case to process two $30 activation fee credits which you told me I was entitled to receive when I bought the phones. Why do I have to spend my time monitoring you??? | @339168 Hello Garvin, send us a Direct Message and let us know if this issue was resolved or if you need further assistance. -KK"
@115714 employees tried to trick me today to buy wireless charger n phone case for 50% off iPhone 8+ when I have a 50%upgrade @sprintcare 😡 | @339169 This is concerning to us. Were you able to upgrade your phone? Let us know so we can help. -DP https://t.co/rMApsV8PQY
"I pay my @115911 bill which includes the @118272  insurance but I can't get a phone when I need it. I made this claim on Sunday and it's Thursday and @118272 says they cannot help me. I ask for a supervisor and they hung up on me. What a waste of money for ""insurance"" #scam | @339170 Hey there. Let's take a look at this with you and see what we can figure out. Send us a DM so we can chat. *ErikS"
"It sure would be nice if @115911 had a presence in #WestVirginia. Tired of being charged so much by @ATT for cell/data service. #ridiculous | @339240 We would love to look into coverage options with you. Send us a DM, and we can chat! *ErickiaLaChance"
Can a deadzone be reported @TMobileHelp | @339293 Hey Lex! You can report coverage in our T-Mobile app! Send me a DM and I'll tell you how! https://t.co/vv9JsrbUOZ *AbigailRoach
@115911 horrible coverage in my home | @329814 Where do you live? DM us your location so we can check this out for you right way. *NaeJ
"@115911 ???? https://t.co/UkF9OzIdIf | @339294 What's going on, Kathryn? *NaeJ"
"@TMobileHelp see dm. Google pay billing issue | @183896 I've got you covered, Tessana! I'll meet you in the DMs! https://t.co/WvduHDPGwV *MichaelHarvill"
@115913 I work at a T-mobile in Taylor Michigan a part of Wirelessvision. How can I find a T - mobile Jersey in magenta... | @339295 @115913 Magenta gear is where it's at. Check this site out: https://t.co/IeVZuNnl3m *HollyAdams
@115714 You Guys Suck. | @339423 This is not the kind of feedback we strive towards. Can you shoot us a DM for us to have a chat? I'd like to help you out. -DC
"@115911 my internet is not working since yesterday, can y’all fix the problem pls | @339479 We can definitely look into this for you. Send us a PM with more details so we can work this out, Dome. *NaeJ"
@115714 your iphone season commercial is very fun | @339515 Hi! Thanks for reaching out. Your comment is noted. How can we assist you? We are here to help. CA
@115911 need to get this service together ☹️ | @339560 Hey there! We want you rocking awesome service! DM us some more info so we can get you squared away! *MelindaR
"@TMobileHelp I've been having my note 8 for less than 1 month and it doesn't fast charge anymore. Already switched cables, and everything. | @339561 Yikes! We can't have this going on! DM us so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911 your service is terrible #TMobile 10minstopost #odd #whydoiwastemymoneyontmobile | @339565 Whats going on Justin? DM us, we'll turn this around! *MelJ"
"@115913 @115911 how can you bill customers in Puerto Rico when service is down Shame on you! #hurricaneMaria #puertoricostrong | @339566 @115913 Hey there, Rod. We're issuing service credits for 1 billing cycle for impacted customers. Check out: https://t.co/XJgx0kqijK *DanKing"
@115911 Your network in Charlotte is horrible. Please add more towers. https://t.co/aYnkSZxw4a | @339568 Hey Joshua! Let's take a look at this with you. Send us a DM and we'll make sure that you can stay connected *ErikS
"Lmao @115911 Tuesdays app just gave me a Dunkin' Donuts gift card for $0, thanks 😂 https://t.co/cSfKEmktA1 | @339569 Hey! Let's take a look at this with you. Send us a DM so we can make sure you #GetThanked this week *ErikS"
"Dear @115714,
   Thank you for making me wait 5 minutes to watch a 30 second video 👍🏽 | @339598 Hey there! Let's check that coverage for you. Please send us a DM so we can get started. -JR"
"Psssst! @115911 , @TMobileHelp , I'm trying to pay my bill. Tell your team to fix this. #502BadGateway https://t.co/TzMaJpb4E4 | @339739 Hey we're here for you! Shoot me a DM let's talk https://t.co/BMDMqsRi3P *DebKlajbor"
@115911 There is no such thing as unlimited data when you slowdown the network! Why do i pay so much for data!! #dishonestadvertising! | @339740 We can look into this for you. Send us a DM so we can check you out with this! *NaeJ
@TMobileHelp hey I have some plan questions. Could someone help me out? 😎 | @339741 Only on Saturdays! 😉 I got you! 🤝 DM me ➡ https://t.co/m0OQWGlE4J Let's talk about #AllThePlans 📶😎 *SamoAljasim
@115913 T-Mobile Business Customer service is screwed me Twice . They keep making Mistakes on my order .! Very Disappointing 😤 | @339742 @115913 We're here for you Mayur and will be reaching back to you in DM. *JamieEnglish
"Why do I have to call @115911 to order an #AppleWatch? Do they know web ordering is a thing in 2017? It make no sense. @115913 | @339743 @115913 That watch is pretty epic. DM me, I'll help get that ordered for you: https://t.co/c6ROkAqiws *HollyAdams"
"@115911 what the hell is up with y'all ""High speed data""!? 
Shit is slow as hell right now!! | @339744 Where are you located? Send us a DM so we can check this out for you. *NaeJ"
"Fuck you @115714 | @339801 This concerns us. Please send us a Direct Message, so that we can further assist you. -CS"
"T-Mobile Tuesday seriously sucks now 🙄 @115911 get ya shit together | @339848 Whoa! Why would you say that, Cindy? Please send us a DM and let us know what we can do to turn things around. *KeithM"
@115913 @115911 To Mobile has super plans and nice people but my transition over has been painful. Poorly trained customer service | @339955 @115913 I'd love the chance to turn this around for you. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams
"@115913 What to do one is having trouble with service for more than a year &  response from customer service is basically, tough luck? | @339956 @115913 Keeping you connected is our top priority. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp can you point me to a store in the Houston area that has received the V30? | @339974 The LG V30 is a super popular device I've heard, let me take a look into some stores and see what were working with! *DaShawndaFoster"
@TMobileHelp can you point me to a store in the Houston area that has received the V30? | @339974 In the mean time I'm going to send you a DM and a link to fill out to verify your account! :) *DaShawndaFoster
@TMobileHelp can you point me to a store in the Houston area that has received the V30? | @339974 Good afternoon Sir my name is DaShawnda and I'll be your T-Force expert assisting you today! *DaShawndaFoster
"I honestly hate @115714 so much | @339976 Wow, what's going on? We want to help you. -HM"
@115714  y’all got the worst customer service of any company I’ve ever dealt with/ | @339977 Hello there!  Is there anything we can assist you with today? Please let us know. We're always here eager to assist. - KP
"@sprintcare @115714 are ya’ll gonna call me back or nah | @188957 Hi there, thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MC"
"Me too man!! 🤦🏾‍♂️ https://t.co/XkNMDjzHxl | @339978 Oh No! We don't want to lose your business and your loyalty as a customer. Tell us, what seems to be the issue? -MP"
@115714 you guys are just out here robbing people for their hard earn money huh? 🖕🏼 | @339982 Greetings! Is there an issue you're having with your bill? Consult us as such in a Direct Message so we can assist you further. -HS
is every @115714 store employee incompetent?? i’ve been to 3 different stores in 3 different states and have gotten run around answers | @339984 Hey! Could you tell us what information you were trying to obtain at the sprint stores? -AL
"@TMobileHelp @115913 T-Mobile ID says 8-50 chars, 1 letter 1# -- but then does some BS and says it's too common. WTF ARE ACTUAL CRITERIA | @168766 @115913 Hey! We'd love to dig in and get to the bottom of this with you, Mike. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp called and asked for an update on my rebate card, said you guys texted me it but I never received it.. help | @340107 Yikes! Let's double check on that! Shoot me a DM here https://t.co/QHDTFHxSPu! Thank you! *KrystnYogi"
#Sprint /@115714 | @340137 Hey there! Are you a Sprint customer? Do you require assistance? - RA
@115911 what the FUCK. Service sucks... | @340153 Service is important to have. Tell us more about your area in a DM so we can check this out! *NaeJ
"Hey @115911, are you having a payment plan with the iPHone X? | @340154 Yes! You can put a down a payment and add it to your bill monthly. *NaeJ"
"@115714 even when my phone seems connected to the internet I have no access, it’s no my phone cause some other people have same problem | @340198 Can you please try restarting your device? -DS"
my god.  trying to get my #tmobile switched to #la towers and already on the SIXTH #cs rep here.  cmon.  @115911 | @340269 We got your back here at #TForce! I will meet you back in DM. https://t.co/cX9JRYxboR *MelissaStephens
"@TMobileHelp switched from Sprint &  iPhone 7 to T-Mobile & Galaxy Note8.  Love service, hate phone.  Will I be able to jump to iPhone X? | @340271 Let's see how we can make this happen! Shoot me a DM, David https://t.co/dzjAJQ2bkx *SoRaYi"
"@115913 hey really need to speak with you john.... | @290227 @115913 Thank you so much for your patience, Gustavo. We'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 could you suck less please? We really need you right now. Sincerely, Sonoma County | @340273 Hey Gabriel, what's going on? DM us, I'm sure we can help. *JoanO"
@115714 my phone got stolen I want a new one for FREE ! | @340303 Send us a Direct Message. -CS
Idk @115911  @127051 is looking real good right now... @115714 please stay out of this..... | @326972 Let's get magenta back looking pretty good to you! Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson
"Hey @115911, do you think you guys can help us out somehow at the Long Beach Convention Center? Yesterday there was no signal on the floor. | @340355 Please allow our Help team to take a look into this specific area for you. Send us over a DM to get started. *JasmineS"
"@sprintcare I’m trying to help my mom cancel service. How long should that take? It’s been almost 10 days. #runaround | @340376 Hello Julie, it should be done on the day you request it."
"Hey @115714 we have been ripped off by one of your stores. We did this “2 year lease contract” I need to talk to someone who can help | @340377 Hello, what happened and how may we help you?"
@115714 My god can you hire some English speaking Americans to be your customer service people? | @340378 We sincerely apologize for that communication experience. What issues are you having? How can we assist? -FJ
We really love our @115714 service and push it hard…but wow the customer service makes it hard sometimes. | @340381 Please send us a DM with more information regarding your concerns.
"This is what happens when you contact @115714 customer service. Both Malaikha and  Michael say that they don’t care about customers. https://t.co/c46U8AFSDQ | @340382 This isn't the feedback we wish to receive. Please, send us a DM, so that we can further assist you. - FS"
@115714 got me messed up this morning | @340485 Hi there. Tell me what's going on so I can help you? -EG https://t.co/rMApsV8PQY
"@115911, why can retail reps read account PINs at will? The P stands for... #securityfail | @340529 We take your security seriously Kosta, DM us so we can look into this. *MelJ"
"@TMobileHelp Hello, I lost my sim card. Can I order a new one? | @340531 Hi there! Give us a DM and we can help! :) *FabbyCeja"
"@134015 this is amazing! But @115911 why can I not do this with your phones? https://t.co/CZtsNh2T1P | @199949 Hey Tyler, DM us and we'll check this out and get you the details! *MelJ"
How the fuck is it that in 2017 i can stand in the middle of a street and not have phone signal next to two cities? T-Mobile blows @115911 | @340533 Send us a DM!  We want to make sure we find out what's going on with your signal. *JonPorter
@115714 what’s up with my data on iphone8 plus it’s moving super slow | @340598 @115714 Thanks! We're getting an error in responding. Can you please follow us so that we can continue chatting via a DM?
"@115714 what’s up with my data on iphone8 plus it’s moving super slow | @340598 I'm sorry for the trouble, let's get this fixed for you. Please send us a Direct Message, so that we can further assist you. -AC"
"@115913 Will the Pixel2 phones be included in #GetOutoftheRed once they are available?#INeedtoGetOut! | @340649 @115913 Great question! No details at this time, but keep your eye here for updates: https://t.co/D6OSuU463B *AlissaFast"
Attn @115911 custys. Run spd test because T-Mobile is lying to us. From OC to San Diego today. Ck results. @115725 @30158 #crap https://t.co/8RCNK3TUsa | @277125 We want you up and running at top speed. We will be reaching out via DM to assist *JasonYaddow
@115911 need clarity on pixel2 promo. Do I need to stick with u after receiving a $325 pre paid card? | @340650 Here's everything you need to  know Surendra: https://t.co/ZpUYFrAEQJ As far as sticking with us what do you mean? *KaeW
@TMobileHelp who should I contact about spotty service at my house all of a sudden and possibly trying a cellspot to see if that would help? | @340730 Your coverage experts are always here for you! DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins
"@115911 @115725 @ATT @115714 This is how TMobile's ""LTE"" works: they drop your connection when you need data. See the pics. #LTEisalie https://t.co/FXsYYbKEAa | @340732 Hiya, Scott! We want you rocking awesome service all the time! DM us so we can get you back on track! *MelindaR"
"YES HOLY SHIT. SPRINT SUCKS SO BAD lmfao https://t.co/pGxVKsq90s | @340790 Please send us a Direct Message, so that we can further assist you. -NE"
@115911 @115913 Unfortunately free Netflix is nothing if sales/service can't work seamlessly on purchase of new phone & addt'l 3rd line | @340805 @115913 We strive for world class customer service and want your experience to go smoothly. We'll be meeting you back in DM ASAP. *DanKing
"Real deal your service sucks ass. @115911 | @340866 Oh, no!  Send us a DM and we can get you taken care of. *JonPorter"
@115911 why are you guys at turtle speed today 🐢👎 Even @55   wont load https://t.co/lR4YuYRFpP | @340981 We'd love to check that out! Please DM so we can help. *JohnWard
"@ATT and @115725 send me information so I can switch from @115911. Their service is horrible now. | @340982 Hi there Rosaly! We’re here for you, what’s going on? *HeidiEsperanza"
I love @115911 ): | @183273 We ❤️ you too! 😍😍😍 #wegotyoufam *KrystnYogi
Dear @115714 @47473 @115911 @116062 👏🏿 WE RE JUST👏🏿GONNA👏🏿 KEEP CALLING UNTIL WE DONT GET SOMEONE FROM PAKISTAN 👏🏿‼️‼️‼️‼️ | @341148 Need assistance? We're here for you! DM us and we'll gladly assist! *WhitneyJ
"@115913 
Will there be any deals on iPhone x if so I’m switching to TMobile | @341176 @115913 No information at this time. Keep an eye out here https://t.co/Rs7ud2PYPg for all updates https://t.co/Et1Fu7xZtb *BarbPelotte"
Update: WiFi hasn’t worked all day. In my house. You’re doing great @115714 | @157667 This is not the experience we want you to have. Have you tried restarting the device? -RL
@sprintcare What is the process of getting a Samsung Galaxy S7 SIM unlocked? I have a G930P here which claims other network SIMs are invalid | @222099 You can review our Unlocking Policy at https://t.co/vcKAMnjW1m for any information on having your device unlocked. -KG
"@115911 on your 2 lines for $60 promo, do any other discounts apply, e.g. military vet? | @341292 Good question!  Send us a DM and we can go over the details. *JonPorter"
@115911 Can ya’ll fix the signal/data issues in PR🇵🇷? There’s no 4G anywhere and barely any LTE. | @341293 We're working around the clock to keep you connected. DM us so we can check out what you're experiencing. *WhitneyJ
"Keep hearing the new @115911 ad and it's garbage. How about not glorifying everyone holding their phones up at concerts, it's the worst. | @341307 We don't want you to feel this way. If you're having service troubles, let us know in a DM. *NaeJ"
.@sprintcare . More than 1 hour holding to speak with a supervisor for missing person phone record. #sprint | @291590 We do apologize for the inconvenience thus far. Let us know the outcome of the interaction of call. -JA
"@TMobileHelp DM'ed you 10 minutes ago, no response yet. | @291383 I've got your DM and will meet you back there. *ZachRicketts"
@115911 spotty ass service smh.. | @341469 Let's take a look into what may be causing your service interruptions. Send us a DM for assistance. *JasmineS
"Well if you get @115911, don’t get an @115858 iPhone bc that phones’s battery will stop working when new 📱 is released, right @115913? https://t.co/K8J9thlUOj | @205484 @115913 We want to make sure your device is working well for you. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
@115913 how do I pre order the iPhone x on Friday? Since I can't go through Apple and still want it launch day. | @341508 @115913 Check it out: https://t.co/rGPmP6ItT7 DM me with any questions: https://t.co/c6ROkAqiws *HollyAdams
"just got my iphone 8 on friday and the screen is already cracked!! With the glass screen protector and all, wtf @115714 @115858 @sprintcare | @341524 Wow! That's certainly not good to see. Please, DM us to see what are your options. - GS https://t.co/rMApsV8PQY"
@116447 sad stuck on 3G zero LTE https://t.co/OFHu7trt5v | @155354 Allow Team @116447 to look into the matter. Pls provide us with the nearest cross street and ZIP so we can check the coverage.
I was just hoping I could return 1 of the 6Plus I have on my account and keep this phone I just bought so I don’t take a loss on my upgrade. https://t.co/6J8iawiLM3 | @233092 Otherwise you'll end up with a large bill for not replacing the leased phone.
"I prefer to return one of the other iPhones I have since I just bought this replacement. Unsure if it has to be same current released phone https://t.co/UkOuVXD9tc | @233092 It has to be the same phone, and it can't be a prepaid phone either because it has to work on our network."
@115913 @TMobileHelp Like clock work my bill is incorrect again.  What does it take to get this resolved for good? | @341597 @115913 We absolutely want a lasting resolution for you. Please DM us and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice
"@115911, your coverage is garbage and apparently my area is always being worked on and ZERO help. Back to @ATT I go. | @341609 No, don't leave us! Give us a chance to make things right. Send us a DM so we can chat! *ErikS"
"@TMobileHelp is the Nordstrom $10 off only for certain people ?? | @341684 This was a limited offer, so not everyone may receive it! We've got lots of other deals to hook you up with! *ReillyLeritz"
"@115911 only working phones were @115725 phones, probably gonna switch. | @341685 We want to be the mobile provider that you can depend on. Come on over to DM and we can chat more. *JeremyJ"
"@115911 ordered new phone, Rep at your co. said it'll be here in 2 days. Called, they said phone won't be available until December. Wtf. | @341688 Oh no! Waiting is bittersweet but, I would want to be sure as well. Let's verify your order status. DM us so we can assist. *KeithM"
"@tmobilehelp Horrible made 1 payment and you charge my account twice and now I have to dispute it. | @341744 Yikes, Noris! We definitely want to get this turned around! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"@115911 can I set up a device return on here or call in? | @341745 Hi Mustafa! Something wrong with your device? DM us, we'll help. *JoanO"
A little bummed with @115911. Seem to always run out of data even though I try and stick to Wi-Fi. Reduced speeds are hard when traveling. https://t.co/axGapqUlBV | @341746 Oh no! We want you to continue to get the blazing speeds! DM us so we can discuss tips & options! *KeithM
"@115913 Why is it that every time I call T-Mobile nothing ever gets solved. Getting real tired of being told, “Sorry, can’t help you” | @341748 @115913 I absolutely want a resolution for you, Rachel. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"I wish I could keep in contact with everyone in the convention center. The @115911 service is horrendous here in Long Beach 😪 | @341752 Hey Ashley, DM us. Let us take a look, we want to make sure you don't miss any panels. *JoanO"
"@115911 fuck ur signals | @341753 That's harsh. What's going on? DM us, I'm sure we can help. *JoanO"
@115714 are scam artists. They are the worst and most incompetent people I’ve ever dealt with. Seriously don’t do it #sprint #sux 👎🏽 | @341769 How can we be of assistance? Could you elaborate? -GS
@sprintcare I have a pixel XL and upgrade to new pixel XL 2 can. I use the same sim card? | @341770 Its always best to use the new sim card that comes with the phone so you won't have issues with activation.
@115714 is the worst cell phone service in the world. I wish I would have never signed up with them. It’s been a nightmare since day 1 | @341772 Hey sammy! Let's get your issue resolved! Send me a DM to better assist you. -BJ https://t.co/rMApsV8PQY
@115913 Why have I not yet been notified of this by T-Mobile? What's the deal? https://t.co/XYBw9BfZTd | @276564 @115913 Hey! Meet us in DM and we'll check this out! https://t.co/3sF8qpf2nx *AlissaFast
"@115911 @115913 Please clarify the difference between ""one plan"" and old ""unlimited plan"" Sales rep said new plan has better service? | @171803 @115913 Let's make sure we're on the same page. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
Y'all trash af @115714 I hate y'all | @341878 That's definitely not the feedback we'd like to receive. Please let us know: What's making you feel this way about us? - AP
".@115913 pretty pretty please can you get cust. care & stores on same page? Ridiculous that their info is hundreds of $ apart. | @341943 @115913 We want to ensure you're getting the most accurate info. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"So sick & tired of dealing with this inconsistency from @115911 I think it’s time to switch. | @341944 Hey Moe, what's happening to make you feel like this? DM us, I'm sure we can turn this around. *JoanO"
"You know you're back in the United States when you land at a major airport have no cell signal.

Come on, @115911. Work with @122122! | @159701 No matter where you touch down, we want those connections to be stronger than ever. Send us a DM and let us check this out. *JeremyJ"
Hey @115913 @TMobileHelp when should we expect JOD pricing for the iPhone x? | @341946 @115913 No news yet! *HollyAdams
"There comes a time when you have to admit @115911 is not the greatest mobile company anymore. Sure use to be ... | @341948 We don't want you having those thoughts, James! We're still here via DM if you need us so we can turn things around. *KeithM"
"@115913  @115911 why were we  not notified of this? How do i find out if my info was hacked?
https://t.co/JyUR3TawZE | @331505 @115913 Hey! Meet us in DM and we'll check this out! https://t.co/3sF8qpf2nx *AlissaFast"
Think I’m done with paying @115911 over $100 for 1 bar service everywhere I go. @127051 here I come. https://t.co/4fYSHNuMO7 | @341975 Hey Tylo! Send us a DM and we can take a look at what needs to be done to get you full bars :) *ChanneyT
"@115714 @sprintcare Whenever I try to log in via desktop on either Chrome or Firefox, it just reloads https://t.co/JA2IM1mwMY, not allowing me to sign up to update my payment method. | @341977 We updated our security settings for https://t.co/0qT1rLBLtN you might need to change your password if it's been awhile."
"@115714 @sprintcare Whenever I try to log in via desktop on either Chrome or Firefox, it just reloads https://t.co/JA2IM1mwMY, not allowing me to sign up to update my payment method. | @341977 Hello Chuck, have you deleted your browsing history/cookies?"
"Considering leaving @115714 for lack of customer appreciation. @115725 @115911 - Get at me! @115858 iPhone user. Share deals. #freeagent | @208632 We def don't want you leaving, Katie! DM us & let's see what we can do to fix this. :] -CDE"
@115714  but the less expensive was not available in-store to buy out right. My only option was purchase the $150 by phone or online. (cont) | @291900 Be unable to assist you with this in a public forum and this could be detrimental to your security information. -DR
#ThankYou @115911.  It was challenging  at first to download the New @41416 album but God is Good! | @341147 You are welcome and if you ever need anything T-Force is here for you always. *KennethStone
"@115911 @115913 I’ve always been satisfied with my T-mobile bill until today. 😫😫 https://t.co/sp5EulEdmx | @342087 @115913 Billing is what I do best. DM me, I'll help: https://t.co/c6ROkA8HEU *HollyAdams"
"@TMobileHelp why is so hard to unlock a device that i have already paid for. My account is in good standing. very painful. sucks.. help.. | @342090 Yikes! Well, we are here to help, Ashish! Send us a DM so we can dive into things! https://t.co/Qz0L1x8oJz *MikePerez"
"@115913 Excited about iPhone X next week. I know you won’t say but I have to ask, when will we hear about JOD pricing on the iPhone X? | @342091 @115913 No news yet. #staytuned *HollyAdams"
@TMobileHelp @115911 anyone available to help check the DM. | @342092 I sent you a DM and look forward to your reply :). *NevinBruce
"Team! FYI! The NYC Amber alert broke my phone. I am unable to receive/make calls, texts or go online. Heading to @115911. Will update. | @342093 Hey Nana, we want to help make sure your device is working alright. DM us, we'll be happy to help. *JoanO"
@TMobileHelp how about pluto tv in the binge on? | @342094 We are always looking to expand our BingeOn lineup! Send us a DM to chat further :) https://t.co/IUIA5w8u6c *MattHargleroad
@TMobileHelp hey! My bill just doubled - not sure why! Can you please help me understand this? | @342095 Let's check it out together! Follow this link to DM me! :) https://t.co/vv9Jsrtwdz *AbigailRoach
"Why am I getting texts about data if I have unlimited data.. and I have no service anywhere i go this is ridiculous FIX IT @sprintcare https://t.co/YgR35AzdTt | @342115 Please send us a Direct Message, so that we can further assist you. -JN"
"@sprintcare is there something wrong with the network? 3 bars and it’s moving really slow!? | @342116 Please send us a Direct Message, so that we can further assist you. -JJ"
@115714 is forever scamming me. Might be time to switch. | @342121 Hello! This isn't something we want you to experience. Can you send me a DM with some more details so we can help? -CD
"@sprintcare do you still have your referral program | @181560 Hi, yes we do, This offer will expire on December 31st, 2017. -TW"
"Walked into @115911 to pay my sisters phone bill & when I went back to my car to get my ID, she was making fun of me to her coworkers | @342285 Hey Sam, I'm :( to hear that. Can you send us a DM and let us know who was making fun of you? *ChanneyT"
"@115911 What the heck is going on? Full bars, 4G LTE, open parking lot, Garden Grove, CA. https://t.co/FCvhk54XBN | @342301 Yikes, Dre. We need those speeds blazing at all times. Send us a DM and we can check this out for you. *JeremyJ"
@115911 What’s going on with your signal in Houston!? | @342302 We need your signal to be at peak performance. Send us a DM and let us take a look. *JeremyJ
"@115911 or go to an Apple store to repair the glass...are you serious??!! | @342303 Sherman, we certainly want to clear up the concerns & get more details. DM us so we can chat. *KeithM"
Don't understand why @115714 service is this shitty. Like there's 2 fucking stores right down the street from me. How sway how???? #Ughhhh | @156509 Hello! We want to help. Follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F.
"@115911 I need a rep I’m a little befuddled by my data usage | @273229 You're in luck, were data experts. DM us and we'll be happy to help! *MelJ"
Where is my Apple Watch @115911 ? | @342438 We can definitely take a closer look into your order to see the status. Send us a DM! *RickK
@115911 might want to make sure all reps are on the same page. Got told one thing by online rep then had horrible experience in store. | @342466 Yikes! Send me a DM and let me know what happened! https://t.co/zXrDYDCnIa *Bridget Wren
@115913 do you know what's going on with the V30? None of the stores in Indy got any today.. I was hoping to pick one up. | @338703 @115913 The LG V30 is super popular and we received fewer than expected. More inventory coming soon and you can always order online! *MikeRice
"@115913 hey John why can’t we get the 300$ off deal if we did the get out of the red program 6 months ago, all on time payments | @187003 @115913 Let's dive in and check out your eligibility, Kathileen. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@116447 we are still waiting on update for the Best Smartphone Galaxy note 8 with the Calling Plus features! Come on guys! | @342475 Please stay tuned to https://t.co/jynCKmEl7R for any updates.  -Team @116447
@sprintcare now your rep calls me back and tells me there's a problem. They said they'd call back after I got off work and never did. | @203749 Hi there! When was that? How we can assist you in this opportunity? -L.D.
"@115911 going through an ordeal and need help. Customer service hung up on us, and want us to pay a warranty fee on a phone issued broken. | @316440 Hiya, Juan! Let's get you squared away! Send us a DM with some more info! *MelindaR"
"@115911 its amazing how bad your service is when i try to watch a gm on my app
Its rebuffering always.✊👍 | @342478 Hey Vin, let's make sure you get the speeds you expect from us. DM us, we're happy to help. *JoanO"
"@TMobileHelp is there a way to completely block calls from “unknown” I’m getting an excessive amount of calls from unknown. | @290750 Help is here!  I would love to learn more, send me a DM! https://t.co/vuTPc7Xx7T *TraceyFoster"
"Why is my phone on 4G in St. Peters???? Y'all gotta get your shit together @115911 | @342479 Hey Catarina, let us take a closer look at this. DM us, we're here to help. *JoanO"
"@115911 is giving me the run around with me switching my phone to them, #PhonesNeverGettingPaidOff | @342480 Woah, what's wrong, Courtney? DM us, I'm sure we can help make sure you get this deal. *JoanO"
"Hi @115911 #TForce - Please help me unlock my phone. | @342482 Hey there! We would love to assist you with this, Ayesha! DM us! *MelindaR"
@TMobileHelp @115913 for a DEPOSIT (even with JOD and top tier credit) for the #Iphonex because it’s “more expensive. Didn’t see you /2 | @342483 @115913 Hey John! Shoot a DM my way so we can chat: https://t.co/c6ROkAqiws *HollyAdams
Roaming in my own house....only @sprintcare https://t.co/qJVr4cnRAR | @342526 Oh no! Allow us to take a closer look and get this resolved! Please DM us -Maria Q
"@115913 Hi, Is it true that T-mobile network is no longer working for unlocked mobile phones below 7 version in any brand! | @342710 @115913 Hello! We've got your DMs and will be responding shortly. Thank you! *AlissaFast"
@115911  can y'all look at my bill and tell me how I got trapped in all the leases and why it seems I'll be paying on these phones forever | @342826 Bill clarity is super important to us Jake! Send us a DM and we can go over your bill with you to clarify :) *KittyG
"@TMobileHelp - https://t.co/PAQRg5yq6Q and the Android app have had issues for 24 hours when trying to pay bill. Cannot make payment. Sigh. | @342836 Oh man! Lets get that app up and running. DM me, and we can get to work! https://t.co/bwHAQCkoRc *DuncanWorks"
@115911 hi i submitted a rebate but is been stuck on received on 07/25/2017 and it hasnt change to decline or approve | @141118 Oh no! Send us more info so we can check this out for you. *NaeJ
@115911 how much is the 64gb IPhone X on the JoD plan? | @342837 Let's take a further look at your account for detailed pricing. Send us a DM to get started. *JasmineS
"This is my speed in city of sugarland town center. We have a problem here. Ashame u. No need DM. Just check towers @115911 @115913 https://t.co/c2h9u1FpXK | @342838 @115913 I'd love to troubleshoot with you. If you change your mind about the DM, I'm happy to assist: https://t.co/c6ROkAqiws *HollyAdams"
Tried upgrading my phone tonight but the @115714 website keeps kicking me off 😡😡 | @342848 I'll be happy to address these issues for you. Send us a DM so we can get started -CW
"So @115714 is working on getting service back in the area. #SantaRosa #santarosafire https://t.co/FNBrb0qOkP | @271830 We do understand your concerns, however Sprint is working vigorously to get services restored. -AH"
@115714 I just need y’all to get y’all shit together that’s all I’m asking people’s | @262405 (2/2) What seems to be the issue? - WR
@115714 I just need y’all to get y’all shit together that’s all I’m asking people’s | @262405 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"@115911 My tmobile website showing bad gateway, no way to log in, care to fix that so I can pay my now late bills? | @342876 Lets get this turned around for you James! DM us and we'll get started. *MelJ"
@115911 just got a phone from a friend to use abroad and t-mobile refuses to unlock. #notfair #freethephone #doctorswithoutborders | @342882 Hey Daniel! We're all about you staying connected abroad! Have your friend DM us and we can get that taken care of. *TerriL
"@TMobileHelp Hello, I have currently been on hold waiting for the Promotion Center department to answer going over 20 minutes. Can you help? | @342900 Hey, Josh! :) My name is Rose, DM me and let me know what's happening. :) https://t.co/LNUbmWfmEy *RoseAdams"
@TMobileHelp How do I file a complaint on employees? And how do I contact them for help when I don't have a working phone... I'm in China. | @296958 Aww man that's not what we like to here click here https://t.co/oJwi530Mfi  lets talk! *KiaWashington
"Last time @115714 said it was the hurricane messing up their service ☹️man gotta wait five mins for the page to load thank god for wifi | @343026 Hi there! This is concerning. Please send us a Direct Message, so that we can further assist you. --OL"
"@TMobileHelp my phone is stuck in 2g.  My husband is next to me and has LTE.  Help!  Already tried reboot, twice. | @343044 What?! Totally unfair! :( Let's make this an equal partnership! :D DM us here: https://t.co/vv9JsrbUOZ *AbigailRoach"
7 year customer having real issues with account @115913 | @343045 @115913 I love my long-time customers. DM me so I can get this turned around for you: https://t.co/c6ROkAqiws *HollyAdams
"@115913 looking for a good deal this holiday season. 3 lines to bring over. 10 yrs with @115725 , last two w/various mvnos. | @343046 @115913 I'd love to roll out the Magenta carpet for you. DM me with any questions: https://t.co/c6ROkAqiws *HollyAdams"
@115911 unlimited everything and I still get nickel and dimed on my bill. Cancelled insurance too and still get charge it! #abouttoswitch | @343047 We're all about saving you money Dom! Send us a DM so we can take a look into your billing. *JasmineS
"@115714 your service gets worse by the day. How do I not have service in Frederick Maryland. The second largest city in the state? | @343078 Please follow us, so that we can DM and further assist you. -CB"
@115911 #BingeOn am I able to get this service? Tried to look up requirements and I believe my families lines fit them. | @343108 It really is a great feature. We can take a look at your current setup and see if you have this option. Shoot us a DM! *JPL
"Who has is better on service @115725 or @115714 🤔🤔🤔 | @343138 .Please send us a Direct Message, so that we can further assist you. -JC"
@115714 you have the worst customer service ever in life!!! Calling your 800 number is by far the worst thing EVER!!! #fuck | @343139 @115714 We need you to follow us @sprintcare so we can reply to your message. - YD
@115714 you have the worst customer service ever in life!!! Calling your 800 number is by far the worst thing EVER!!! #fuck | @343139 Thank you for contacting us. Please send us a DM regarding your issue so that we can address this matter for you. - YD https://t.co/rMApsV8PQY
@TMobileHelp My Powerbeats3 got stolen/fell out from my purse. I’m still paying for them. Is there anything you can do to help? | @343155 Oh my! That's not fun I'm sorry to hear Stacie! DM me and we take a closer look: https://t.co/rYd2PDuSPi *RobFahl
"@115911 @115913 
Someone wanna explain why the entire island of Oahu doesn't have the V30 in stock? Fucking ridiculous. | @343157 @115913 The V30 is super popular and we received fewer than expected. More inventory coming soon and you can always order online! *MikeRice"
"@115911 @115913 my wife wants to upgrade her #V10 and I just got the #LgV30 2 days ago Can i still get the 2nd V30 on that $500 rebate? | @180384 @115913 Let's dive in and explore all our options, Chris. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 can we drop our contract for free if we move and don't have cell reception? | @343219 Good evening. To check coverage for your area, check online at https://t.co/yVhBvxRViJ"
"@115714 almost a year and you never paid off my equipment and final bill with previous carrier. Fuck you Sprint! | @343220 Hey, DM us with details of both your service and billing issue. Lets look into this for you. - NA"
"@115714 is trash | @343221 Thanks for reaching out to us. Can you tell me, what makes you feel like this, please? Please send us a Direct Message. -CP"
Just got my new #note8 and I love it! Thanks @TMobileHelp | @280680 That's awesome to hear! I cant wait to get my hands on my very own #Note8 as well! https://t.co/D4NKjg57yo *SultanGardezy
"@115911 is there any updates to the towers in the Houston area? My internet is very slow and my cycle just started | @343251 We want you to have all the speeds, Jesse. Send a DM and let us take a closer look at the coverage in your area. *JeremyJ"
"@115911 I’m trying to add 3 lines to my account need some info
Please & thank you | @315378 We would be more than happy to assist you with this Norberto. Just send us over a DM to get started. *JasmineS"
"@115911's account management page has too many ""sorry, service unavailable"" days. Annoying. | @343252 We want you to access to your mobile management system at all times, Phil. Send us a DM and let us check it out. *JeremyJ"
"Dear @sprintcare  Act#379170636
I have been calling u every weekend to get my bill corrected and every time they say it will be done.Nothing | @343303 This is concerning. Lets review your case. Please send us a Direct Message, so that we can further assist you. - LB"
"@115714 you literally fucking suck at all times | @343359 Hello there! This concerns us and would like to help. What prompted these words? Please, let us know. -MK"
Dear @115911 plz fix ur tower in my area. Sincerely.- patiently (waiting weeks) customer. | @343407 Do you still have an open ticket for the tower in your area? Let's take a look into this further. Send us a DM. *JasmineS
@TMobileHelp this area in Pinellas Park FL has horrible reception Data and Voice | @343408 I'd love to take a look at that for you! Please DM me https://t.co/I6eWC2B8S0 *JohnWard
"@115714 we need to talk about this service ...coming to you as a woman | @343419 Hey there, what seems to be the issue? -AS"
"Hello @115913 , is this true? https://t.co/dnfLDlA1aw | @343426 @115913 Your account security is important to us! Check out our privacy policy here: https://t.co/3nM2Ce1jBo *AlissaFast"
"@115911 Please improve cell coverage in Western Wisconsin i.e. Tomah, WI area! Unable for callers to call into T mobile user | @343544 Hey Kenny! Let us take a closer look at that area. DM us, we're here to help. *JoanO"
@TMobileHelp I felt so embarrassed | @343545 Yikes! I would love to get some more info about this! Check my profile and shoot us a DM! https://t.co/HuZXRf8rUS *ChrisTarbox
"@TMobileHelp 342 E Noble Ave, Williston, FL 32696. There is no signal at all. Due to security reson we dont allow to use wifi.pls figure out | @343546 We'd love to find out what's happening! Send a DM our way ASAP :) https://t.co/69dhFPbRJI *AmandaSansone"
"@TMobileHelp I feel the 3g hotspot is slower than I need; if I upgrade to 4g, once I hit 10gb, will I have 2pay4 10g again? Or per 1gb | @343561 Great question! DM me and I'll be sure to get you all the deets you need :) https://t.co/ajg0boXCWT *TanyaFalandysz"
"@TMobileHelp will you pay for the service every day that I can't switch to a different carrier cuz you won't unlock my paid off devices? | @343562 Yikes! We certainly don't want to lose you, Nazim! Send us a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115714 if I could dump you twice I would | @343595 Good day, what seems to be the issue? How can we assist? - FS"
"remember when upgrading gave a discount & it actually gave an incentive to stay w/ a company? I paid $300 for my 6, $700 is dog shit @115714 https://t.co/SK19H5Pc6Q | @343596 Hi there! We'd like to assist you by looking through your account best deals to upgrade. Please, DM for further assistance. -L.D."
@116447 @sprintcare Marcelo your sprintcare C/S lies to your customers and they don’t listen to costumers | @343597 Hello Team @116447 would like to help look at your account. Please send us a DM with your contact information.
"@115714 https://t.co/XgFAaeuFzo | @343598 Sha'Bria - If you're up for discussing your concern in more detail, feel free to send us a DM and we'll look into it -SM"
"All in all, @115714 is a shady, terrible company and service. And I will make it public about how bad they are 😏😊 | @343601 Please send us a Direct Message, so that we can further assist you. -NE"
"@115714 is there a reason your network doesn't work in Columbia, MO at the moment? | @343618 Hey, for a more accurate search, can you DM with the nearest cross streets where you're affected? - NA"
"@TMobileHelp hey I need some help on dm have a question about the iPhone thank you | @169764 Thanks for the heads up, Joy! I'll be responding to your DM shortly. https://t.co/dPHUArLDNM *MikeVance"
"@ATT still has not responded to my problem... #stillslammingaccounts let’s see what @115911 can do. | @210066 @ATT @115911 We got your back, Derek! I'll respond to your DM shortly! :) https://t.co/dPHUArLDNM *MikeVance"
Switched over to @115714 . The coverage in my area sucks | @343679 Hey! Please send us a DM to further assist you. - DB https://t.co/rMApsVqrfy
The struggle of getting a phone unlocked and working. @ATT @115911 @TMobileHelp | @343790 No one should struggle alone; we've got your back! I'll meet you back in that DM to look over options! *TracieBrazie
Wow @115911 can’t believe Iv been on hold to see if they have a phone in stock ! #suggestion #makeinventoryviewableonline #stillholding https://t.co/HtSvNpVXek | @343791 We definitely appreciate your patience. You can also send us a DM and we can talk more about device purchase options. *JeremyJ
"@TMobileHelp if I have unlimited data plan with you guys, is there a charge to use my iPhone for a hotspot for my laptop? | @155807 No extra charge! But some things depend on which feature you have, DM for clarification :) https://t.co/I6eWC2B8S0 *JohnWard"
"@TMobileHelp @115911 - I am being charged for a VOIP call I made from my cell after disconnecting my T-Mobile service. How is that fair? | @343792 Yikes! We'll turn things around, meet me in DM :) https://t.co/BXDdporH4e *JenniferRivera"
Hey @115911 my Android just updated to nugget and I really do not like the lock screen  clock format.. any way to change it? | @343793 Let's take a look into this for you. Send us a DM for some quick troubleshooting assistance. *JasmineS
"there's 5 people workin', 2 are w/customers & 3 are talkin' among themselves & here i am waiting to pay my @115911 bill, smh! | @189613 We would like to gather additional information and address your concern. Please send us a DM for assistance. *JasmineS"
"@115911 sorry to say this but I am switching phone carriers. Y’all were amazing, I will probably come back to y’all in the future. | @343794 The future is now! Send us a DM and let's stay a happy magenta family. *JeremyJ"
@115913 T-Mobile JUMP® is an absolute sham. There's no benefit to the customer. Seems like you have a new affiliation. Stealing. #TMOB | @343797 @115913 I'd love to talk to you about the amazing Jump benefits. DM me: https://t.co/c6ROkAqiws *HollyAdams
"@115714 worst customer service + glitchy website = new Verizon customer. Get your act together. Medford, Massachusetts store is a disaster | @144161 Please send us a DM with a brief description of your issue. -MM"
I’m trying to understand why I’m not getting my calls and my text messages coming hours later @115714 this why I’m going to @115911 | @343814 (2/2) How long has this happened? - WR
I’m trying to understand why I’m not getting my calls and my text messages coming hours later @115714 this why I’m going to @115911 | @343814 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
It seems @115714 is hacked again.  Highly doubt they would call me with an “important matter” from a 9 digit telephone number... 🤔 | @343815 Pretty concerning! What's exactly the issue you're having? Inform us as such in a Direct Message. -HS
@115911 I need support | @343820 We're here to support you! DM us *KananiB
"Fuck @115714 constantly making fake promises and giving me the run around with these fake ass customer reps, it's not worth it | @179996 ""Hmmm"" I see what your saying. What can I do to help? -SM"
"@TMobileHelp I'm curious,I asked 4a receipt from cust service,they said I would receive it in my email &could take up to 24hrs. Why so long? | @343998 I'll make sure you get your receipt ASAP :) DM me and I'll get to work! https://t.co/ajg0boXCWT *TanyaFalandysz"
@sprintcare I can't with y'all anymore. Time to find a new service provider. #PriceTooHigh https://t.co/HGyJPLGm7K | @187019 We're very sorry to read that. We see you are currently being assisted in our secure platform. Please bear with us. Sprint Cares. - AS.
"suck a fuckin dick @115714 y’all don’t even have 4g service in dfw, worst carrier ever | @344029 Please send us a Direct Message, so that we can further assist you. -JJ"
@115714 Why does this keep happening to me? https://t.co/IRDMLbkV5a | @344030 Can you elaborate on the issue you are encountering? We would love to look into it.-DD
@115911 hello can you please send me the pin to port my number? @TMobileHelp @16053 | @344039 We've got your back! Send us a DM and we'll take care of you! *Becca Brandt
@115911 got me fucked up with this no service bs 😐 | @332958 Oh no! That's totally not cool. Send us a DM and we'll take a closer look at the coverage in your area! *HeatherSaenz
"@115911 Hi, this is kinda urgent, could you please help me out with my Tmobile phone? | @344110 We have you covered, Timothy. Send us a DM and we can take a closer look for you. *JeremyJ"
@115913 hello! I just left one your stores about how my bill appears misleading I need assistance. Called 611 as well no help!!!! | @344111 @115913 Billing is my forte. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams
@115911 @115913 what are y’all doing for the iPhone X if we have an iPhone 6 can we trade it in and put that towards the new one? | @344112 @115913 Good question! Let's look at upgrade options together. DM me: https://t.co/c6ROkAqiws *HollyAdams
"My #M8 won't ring, no matter the settings. SMH. I'm sure @155347 or @115911 did this to make me get a new one. Funny: #GoogleDuo works. | @344113 Let us get you all the details about your device and get it to its peak performance. Send us a DM and let's talk. *JeremyJ"
"When you have @ATT business account & can’t get help on the weekend for your BUSINESS! you know it’s time for @115911 @115913 #Strike2 https://t.co/EBrLCDsukg | @344116 @115913 If you have any questions about making the switch, hit me up in DM, I'm happy to help: https://t.co/c6ROkAqiws *HollyAdams"
@115714 can I activate a Verizon iPhone 7 plus on your network? | @344144 Please visit https://t.co/teNGaHePQE to see how you can get Free Unlimited Data for a year. -LM
"@115714 can I activate a Verizon iPhone 7 plus on your network? | @344144 Yes, you can activate your iPhone 7 Plus on our network. -LM"
"@115714 your customer service has got to be the worst ever. 25 min on the phone asked for a supervisor 8 times and then you hung up on me?!? | @289098 Oh no. Good evening Mr. Buck, please send us a DM so we can discuss this situation and find a resolution. Thank you. Ange L"
"@115911 is shit
Iggy Azalea has more bars than yall | @344300 We want you to feel that we have all the bars! DM us and let us know more about your experience. *KeithM"
@TMobileHelp Where can I see the full list of phones that I can get with Jump on Demand? | @344301 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
Stuck on a high wire between @TMobileHelp (evil and uncaring) and @344303 who are saints just trying to get a new iPhone to work. | @322428 Hey Adam! We definitely want your iPhone works properly. Click the link to send us DM. https://t.co/ineZm1Lcy2 *AntoineWhite
"@sprintcare logging into my online account has become a nuisance! Send code,  enter code, submit, nothing.   Repeat, same thing 😠😠😠 | @344337 Hello Melissa, do you get an error message when taking the steps to log in?"
@sprintcare what colors will the v30+ come in? | @344567 This sleek design will be pre-ordered/sold in black. Keep updated on our launch date: 10/13/17 👏👍😅. - SP
"@TMobileHelp hey tmo, can you tell us why hifi dac on tmo v30 isn't fully functional? https://t.co/IcLHTHqUyZ and https://t.co/EpHc74fX9P | @344573 I care and want that device to be as awesome as you are!  DM me: https://t.co/tdwt367vMq *NevinBruce"
@115913 @115911 @TMobileHelp I thought we had the fastest network? https://t.co/5T5docQT07 | @344574 @115913 Getting the fastest speeds available is imperative. Can you send a DM my way? https://t.co/c6ROkAqiws *HollyAdams
"just got My note8 ,it slid/O  my purse and hit the ground @TMobileHelp said I have 2 pay them 175  4 a new phone I'm n tears its a week old | @171415 Oh no!  DM me so we can chat about possible options.  Thank you!  https://t.co/vuTPc7Xx7T *TraceyFoster"
Would totally be cool if I was able to get on the @115911 jump on demand @TMobileHelp | @177690 Let's get that snazzy new device in your hands! Send me a DM for all your options! https://t.co/98fTbXON7k *HeatherPeterson
"Had to restart my phone to even send that tweet @115911 | @328155 Let's get you back to rocking those awesome jams, Kelis! DM us! *MelindaR"
"@TMobileHelp Can you explain #carrierfreedom plz? If I bring my @115725 #note8, you guys will pay it off? And let me keep it? | @131227 We are ALWAYS making #UnCarrierMoves and Carrier Freedom is one of the many! DM me https://t.co/P5ACUoCEw4 😊😊 *ChasityScanlanSevao"
"3 calls to @115714 611 — problem not fixed. Screen shot proof my plan should not have changed 🤯😤 https://t.co/uIkXPdX1Q1 | @344604 Hi there Nicholas! Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 your customer service is the worst. No one use Sprint! They hang up all the time and they will never unlock your phone's | @344605 Hey there! What's up? Please, tell us a bit more of what's exactly going on. - FS"
"@115913 you say Tmobile works on subway but this is all I ever get https://t.co/Z5526fwxoQ | @344635 @115913 Your service is everything to us, Beveryn. Please DM us and we'll check it out. https://t.co/lH0SH5fy2m *MikeRice"
@115911 I'm having a FB conversation about the inept BOYS who work at T-mobile stores. Lots of input. We love the international service but these kids at the stores are useless. And they all ask for a 10 on the phone survey. | @344684 We appreciate you bringing this to our attention. Your experience is very important to us. DM us. We'll need to gather additional info to assist you. *GiselleM
Where? I don't see it 😂😂😂 https://t.co/5ke2Yzt2jQ | @304625 We apologize for any inconvenience. We will have an analyst reach out.
"@115911 @125607 I don't know which company I am more disappointed in.  Either way neither of you will have my business once this contract agreement is over with | @344685 Our offer to help is sincere, Nick! Just a DM away if you would like to chat *ErikS"
"@115911 terrible customer service. 0 help. On your way to losing a customer for life. | @344685 We don't want you to go, Nick! What's going on? Send us more info in a DM. *NaeJ"
Things that you can’t understand. @115911 download speed has been awful for a long time but upload reasonable. Please fix your service. I need to work! https://t.co/ATMvap0Tdh | @344689 Abner I totally get it! Fast speeds are what I depend on as well. Let's take a closer look into your coverage area and device settings. Send us a DM so that we can get started with a resolution. *JasmineS
"@TMobileHelp so is the bogo offer really only for new customers? 👎🏻 | @344690 Hey there Nicole! I would love to answer any and questions about our amazing offers! :D Shoot me a quick DM here:
https://t.co/fk4xNyQBXY *CodyH"
Hey @115911 ... Can you guys push more power towards @18210. The service is bogging because of so many people #twitchcon2017 | @215474 We certainly want you connected & enjoying the event fun. DM us so we can check the area. *KeithM
"@115911 this new update is terrible, way to go guys 👏 | @344844 Oh no! What issues are you running into, Holmgren? Send us a DM and let us know how we can help! *KeithM"
"@TMobileHelp Hi looking for Barb Pelotte. This is Ed, Tracis husband. | @344845 I’m here to help. Sending a DM your way. *BarbPelotte"
@TMobileHelp Service outages/degradation in Houston? Been having issues for 48 hours in NE Houston  (77338). | @344846 Hey Wilson! Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
Takes forever to send a tweet lol to y'all at that @115911 #notfun https://t.co/zHPAZVKdw1 | @328155 I want this fixed up for you ASAP! Meet you in DM!  https://t.co/8Ra5p7pOl6 *KealeighBradford
"@TMobileHelp Swtchd 2 u bc I travel & so far data has been throttled beyond use evry plce I go! Theres bad ⛈🌀 comin n I cant load nethng wth | @344847 Hey, Stefania! I love to chat with you about your data! Send me a DM to get started! https://t.co/diKAFssR7H *SophyaBates"
"@115911 Cust.For 7yrs.w/5 lines.Dealing w/rep during death in fam.&5 reps w/honor agreement1rep backing out of agreement.About 2loose cust. | @344848 I'm here for you to help turn this around. Can you send a DM my way, please? https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp Do you guys have a after hours support number/24/7? | @344880 Hey there, we sadly do not but T-Force is here for you 24/7! Just send us a DM! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"Seems like every time I want to upgrade, it becomes such a drawn out process and I waste my whole day #sprint | @234032 So sorry to hear that! We would like to take a look at this matter, please send us a DM. -MH"
"@sprintcare and @116447 care nothing about loyalty and honesty to their customers. | @248144 Please send Team @116447 a DM elaborating your concerns, we will review and see how we can help. https://t.co/8lhoUCi7rL"
"@115714 is the worst cell company i have ever had. Terrible service and terrible customer service. | @344884 Hey there, what seems to be the issue? -AS"
"@115913 So is @115911 cheaper than @ATT? If my wife and I️ didn’t have discounts, our bill would be $200+ easily. That’s just ridiculous. | @344952 @115913 We're happy to learn about what your needs are to give you a price! Shoot me a DM  https://t.co/PUCbqyZK4U *RachaelTansey"
"#NoSignalLife. Being a @115911 customer is #hell. But @115913 sends you the bill every month. Who is in charge, @115913 ? https://t.co/RCmK8JUE8i | @118741 @115913 I’m here to help with your connection needs. Please send a DM my way so we can start working https://t.co/Et1Fu7xZtb *BarbPelotte"
WHY THE PHONE ALWAYS HANG UP AFTER 4 HRS @115911 | @344958 What do you mean? *KaeW
"@115911 where is my @115858 iPhone X?! It was supposed to be here last Friday until @115817 lost it but I still have not gotten a replacement or shipping notification! This is getting ridiculous! #angrycustomer #losingmypatience #wokeupat3amfornothing | @344961 Hey there, Ashley. We understand how frustrating this must be. DM us so we can look into this for you. *MelindaR"
"I’ve realized I get irrationally angry when my technology doesn’t work the way it’s supposed to 😅😅😅 thanks @TMobileHelp for figuring out the issue | @344965 We ALWAYS got your back 110% of the time, friend! Glad we could help turn things around! :) https://t.co/P5ACUoCEw4 *ChasityScanlanSevao"
Getting home expecting an iPhone X and they send you an iPhone 8 when. You already had the 8+. @115911 customer service sucks @TMobileHelp https://t.co/kF2A93IxZM | @344966 OH my! Send us a DM and we can take a look! *LisaMarieArnold
"If my data plan is ""unlimited"" why am I constantly getting texts about going over data limits ??? @115911 @TMobileHelp | @186248 Hey, something does not sound right there! Please shoot me a DM and I'll take care of you :) https://t.co/oNgSAZYqFR *JawedK"
"TIL that @115911 locks your phone even when you bring your own phone and does not unlock when requested. Multiple calls to support, wasted hours, 8 years as a customer all goodwill wasted. Not so #uncarrier  cc @115913 | @344967 @115913 I’m here to help with your phone unlock needs. Please send a DM my way to get started https://t.co/Et1Fu7xZtb *BarbPelotte"
@115913 @TMobileHelp Where is your companies ethical standards? I was given wrong information which is negatively affecting me. I just want help to resolve the issue and nobody seems to be able to assist me. | @344968 @115913 It’s important that you’re always given correct information. DM me for help https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 T-Mobile is such a dishonest company! The man in the store lied to me in regards to the hard inquiry he ran on my credit. He said it would not show up, and I made sure to have verbal confirmation. Its on my credit! This is negligent misrepresentation! | @344968 @115913 We pride ourselves on being transparent. Please send a DM my way for help. https://t.co/Et1Fu7xZtb *BarbPelotte"
@115911 @TMobileHelp @115913 I preordered the #iphonex and it still hasn't shipped.It is due today.feel like I was lied to. https://t.co/KDkQAMUbQJ | @344971 @115913 We've got your back! We see your DMs & will respond shortly. We appreciate your patience! https://t.co/ZxXpYRvOz0 *NicholasTomchik
"@115911 @TMobileHelp @UPSHelp @115817 @115913 love your company,but HATE how my preorder has been treated. Shipped,lost,cancelled... | @344971 @115913 Oh no! Let’s figure this out. Please send a DM my way for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911 @TMobileHelp @UPSHelp @115817 @115913 don't create shipping labels,investigations and reorders, all to ask for the phone back! | @344971 @115913 I'm here to make sure everything is going as expected with your phone. DM me for help https://t.co/Et1Fu7xZtb *BarbPelotte"
Hey @115913 and @115911 hook a brother up! It's time to switch just received a $450 bill from @115725 even after my issue @115990 | @344977 @115913 We have affordable rates & would love for you to join our fam. DM me https://t.co/PUCbqyZK4U *RachaelTansey
"@115911 has terrible billing I hate this BS, they changed billing date without telling me this has to be the worse I ever dealt with WTF | @344978 Hiya, Ben! This doesn't sound right! Send us a DM so we can look into this for you! *MelindaR"
@115911 is crap I was lied to/manipulated they have false advertisement in there stores. 3 years of service now going to verizon tomarow | @280221 I see your DM! I would hate to see you leave! I would love to meet you back in the DM! https://t.co/HTgeLMEYEm *DonHebron
"Special agent JohnO @TMobileHelp  worked his magic, Thanks Dude!  I love T-mobileHelp | @345066 My pleasure!!!! 
#RockStarJohn
#T-Mobile *JohnO"
"@115913 finally a tmobile customer!! But can’t even create an account, confirmation codes are not being sent to affected accounts? | @345067 @115913 Let's dive in and get this all sorted out, Brian. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 worst service ever | @345093 Hi Sami! What's going on? Please send us a Direct Message, so that we can further assist you. -KC"
"@115714 To Customers Service : Are  yall having techinical difficulties,  cause I keep getting routes to pay my bill,  call me back! | @345094 Thanks for reaching out. Please send us a DM and also follow us so we can further assist. -MM"
"when @115714 tells u one thing in store & one thing over the phone and now they are charging u $500+ for something u shouldn't #sprintfail | @345095 Sounds like something we need to look into, Are you up for sending a DM so we can help you out with this? -SM"
"About to leave @115911 @115913 after paying for T-Mo 1+international and not being able to turn off vm2text. No one can help me. | @345150 @115913 We are always ready to explore every option for you, Joseph. We're just a DM away. https://t.co/lH0SH5fy2m *MikeRice"
"Fed up with @115911 awful data reliability and @TMobileHelp has been no help. Think it's time to switch back to @119511 | @249571 Oh no, Josh! DM me, happy to do what I can to turn things around! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
@TMobileHelp I claimed my free VUDU movie in the app and it's now moved in the expired column. What's going on | @345211 Hey B! Let's check this out! Follow this link to send me a DM please! https://t.co/vv9JsrbUOZ *AbigailRoach
@115911 are you holding up the Android 8.0 update to MY @1898 5X? | @345212 Hi there! Send us a DM so we can get you more info! *ElleA
@115911 servers are down how imma pay my bill. | @345213 Hi there! Are you trying to pay using your app? Send us a Dm so we can assist! *ElleA
"Really @115913 how do I know my private info was access by the dark world operatives. ?

https://t.co/kj8a8axZ2z | @345214 @115913 Your account security is our top priority. DM me for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115714 has to have the absolute worst network.  Not only on calls but nor even text messages go through.  Pathetic SPRINT. | @213317 Hey, can you send us a DM with your ZIP code and make and model of your device? Also, how long have you been experiencing this issue? -HM"
@115913 Why does Tmo charge $20 for a warranty replacement? The car dealership doesn't charge me to get warranty work done? | @345290 @115913 Let's talk about exchanges. DM me: https://t.co/c6ROkAqiws *HollyAdams
"@115911 Why am I being charged for the month AFTER I cancelled my plan? I have paid all the months on your service and still being billed | @345291 I want to make sure your billing's correct, DM us. We're here to help. *JoanO"
.@115911 & @TMobileHelp I hung up and called support for my issue but alerting you because this was very strange & seems like a problem. | @334421 Thanks so much for letting us know! *TJEllwood
"Irritating. Talked to two @115911 operators who assured me erroneous charges would drop off next billing cycle. They haven't. Grrr... | @345292 Hey there, George. We understand how frustrating this must be and would like to look into this further. DM us! *MelindaR"
@115911 When are the servers up and running again #TMobile ? https://t.co/n8B42PoPSw | @345328 We're here to assist with any of your account maintenance needs! Send us a DM so we can get you fixed up! *ElleA
"When @115714 has an online promo for $100 visa card and waiving of $50 fee for iPhone 7 upgrade and doesn't honor it? #customerservicefail | @345448 Hey there! Please follow us @Sprintcare and send us a Direct Message, so that we can further assist you. -DM"
"@sprintcare who can I talk to so you guys can stop calling and harassing my Father about cancelling his service. This is outrageous!!! | @345449 We don't call former customers about cancelled accounts. They get a notification about any bill that's due, but no calls."
@115714 steals your money and calls it customer service #justsayno | @345450 Hey Suzie! What has caused you to feel this way? Send us a private message so we can have this resolved for you. -RID
"@115714 has the shittiest service ever! My phone only works if I’m using WiFi and their customer service reps speak everything but English🖕🏽 | @262882 We would like to look into this situation for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"Hey @115714 
Your service is wack as fuck. | @345451 Please send us a Direct Message, so that we can further assist you. -AL"
"#Bellevue @30973 is serving up some fast @115714 speed - 113 Mbps https://t.co/lmYdoRypn1 | @345452 Is there anything I can do for you today, big or small? -JA"
"T-Mobile care to explain what network I’m on.....@115911 #tmobile https://t.co/RjRovP9eQh | @345520 Let's check out what's happening, Lyss! Send us a DM! We're here for you. *RickK"
"@115911 I am in need of switching from VZW to t
T-Mobile. and I want to take advantage of the trade in promo! please | @345521 We'll be happy to help you, G! DM us, let's check out more info to give you all the details. *JoanO"
"@115714 Sprint, ibbecame a new customer today. Brought three phones. Been on the phone.. | @345554 Hey There. Welcome and thank you for joining our Sprint family. How can we help you today? -TC"
Everyone at @TMobileHelp was so friendly and did their best to help me!! Thank you so much!!! | @343793 Aloha! You know we got you girl!! You are so welcome! T-Force is always here to help!! https://t.co/X9y1u6oSCt *AngieReyes
"@TMobileHelp My phone says “no service”. WiFi on, all settings correct. Is Tmobile down? | @345666 We are here for you! DM so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez"
"Literally nobody at @TMobileHelp knows what they’re doing. I’m tired. @115725, wassup, boo? https://t.co/TwUvNvBE9m | @345668 I want to help if I can! Mark send me a DM! I got your back https://t.co/zDWnfngdI9 *LauraBeasley"
"Got unlimited internet and this shit still suck @115714 | @345703 I'm sorry for the trouble, let's get this fixed for you. Send me a DM so that I can take a look at this for you! - RR"
@TMobileHelp I keep seeing ads for $40/line w/ free Netflix. Feel like I’m overpaying at $110 for 2 lines with you? | @345847 I know 💸 doesn't grow on 🌲🌲s and I want the BEST for you!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@TMobileHelp day 2 of data outages in Houston.  Is this problem going to get fixed any time soon?  Can I be credited on my bill? | @308492 We'd love to take a further look into things, Matt! DM us so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911 when is LTE back in Houston going to be restored? 611 says not until Wednesday?? tonight is game 7 of Astros vs yankees!! | @345848 Hmmm, let's check that out, Jordan. DM us, we don't want you to miss the action. *JoanO"
Anyone with @115714 having trouble hearing people when they call? I can't hear the person calling and they can't hear me. #sprint | @345895 Is this happening at just one location or more? Are you using a hands free? Is it happening with just one number? (2/2) -PC
Anyone with @115714 having trouble hearing people when they call? I can't hear the person calling and they can't hear me. #sprint | @345895 When did you start having this issues? Are you having issues with data and text messages as well? (1/2) -PC
"@115911 explain 4me my bill normally about 300 I changed jobs phone goes off get paid phone comes on new bill over 700?How does Bill go up? | @345984 Let's take a closer look at your bill, Maurice. Send us a DM! *RickK"
"@115911 worst customer service ever | @345985 Hey there, Jodie! What's going on? We want you feeling the #MagentaLove! *MelindaR"
@TMobileHelp I’m trying to give ya more $ but after 3 tries I’m about done. Id think a tech/communication company’d have functioning apps. https://t.co/og0RXiMJj3 | @345986 I can help! Send me a DM. I want to take a look with you at what is happening! https://t.co/zDWnfngdI9 *LauraBeasley
"I’m so frustrated by @115714 lack of service everywhere I go. 😖 Why did I even switch?? 

@115911, @115725 where’s ya deals at?? | @346013 We don't want to see you going anywhere. Please DM us providing your ZIP and nearest cross street! - AW"
"@115714 I honestly put up with you because changing providers is a hassle. But can I have some service it's all I ask for | @346014 Hey Jenni, this is not the kind of feedback we like to hear! Please send us a DM for further assistance. -RW"
"@sprintcare Why are loyal customers wishing to upgrade not treated as well as potential customers? | @346015 We have promotions available for all types of customers. If you wish to learn what promotions apply to you, send me a DM. -KM"
"@115714 reception is horrible. If I was ever in any real danger, I would be as good as dead. Hope y'all say something nice at my funeral😒 | @346016 Hi Kaila! This is definitely not the kind of feedback we would like to hear. Please send us a DM. -  EH https://t.co/rMApsV8PQY"
@115714 @116447  WHY are y'all being such gigantic assholes in the U.S. Virgin Islands? #Maria #rebuild | @346020 -Team @116447
@115714 @116447  WHY are y'all being such gigantic assholes in the U.S. Virgin Islands? #Maria #rebuild | @346020 We are working hard to returning services to normal in all affected areas by the storms. We apologize for any inconvenience.
"@TMobileHelp I am seeing charges for the calls I made till Sep 14th in October month bill and I have already paid those charges in Sep. | @346063 I want you to be charged correctly! Let me make this right. DM me, and we can get to work! https://t.co/bwHAQCkoRc *DuncanWorks"
Same with @115911 🙄🙄 https://t.co/3mRZRnoHWK | @346064 Hiya! We'd love to look into this for you! DM us! *MelindaR
Hey @115911 and @Delta do you still partner so I can text while flying? It hasn’t been working | @324676 You should be able to on any flight with Gogo service. Check out https://t.co/DWN5DmZSXD or DM us for help. *JoanO
"Ive been dealing with issues @115714 for 3 months with no resolution at all! I hate your crappy customer service. I'm changing providers! | @346094 Dealing with for over the past three months, so that we can be able to further assist? -TC"
Ive been dealing with issues @115714 for 3 months with no resolution at all! I hate your crappy customer service. I'm changing providers! | @346094 These are definitely not the type of feedback we like getting from our customers. Can you please clarify on the issues you've been...... -TC
"Horrible customer service experience with @115911 @115725 how's your customer service? Need a new customer? #custserv #brutal | @346221 Hiya, Kyle! We want you feeling the #MagentaLove! DM us so we can talk about this! *MelindaR"
"Hey @115714 is you phone network down? | @346255 Let's look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
".@ATT @117735 I have wasted another two hours asking to have a supervisor call me. Would you like to retain my biz? @115714 | @346257 Hello Linda, how may we help you today?"
Who can give me a code for the phone skin cause every store I went to today had no idea what I was talking about @sprintcare @160285 | @346259 Hey there! Thanks for reaching out. Can you please tell us what seems to be the issue? Kindly send us a DM for further assistance. - RA
"@TMobileHelp So what do I have to do to get ""Media Settings"" to appear in my account so I can enable HD streaming? https://t.co/tSmMWU3nQw | @277722 Hey Victor, hit me up with a DM and I'll be happy to get this taken care of for you my friend! 😊 #LetsGetYouHookedUp *UsmanArif"
@TMobileHelp Absolutely losing it. Was laying here listening to an audio book. Got text messages that changes on my account were being made. Tried calling customer service on the phone and they kept telling me was me who was making the changes. What's going on! Is my account safe | @129434 Definitely want to make sure it is! Do me a favor and DM and we can make sure it is! https://t.co/W3cyuk6dh9 *DebiChavarria
"@TMobileHelp hey folks, noticed an update went out for S8, does this address wpa vulnerabilities? | @204861 Thanks for reaching out! I'd love to look into the details, meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
.@115911 Apparently… doing well enough they don’t need accts like mine any more.40 min. on hold too.So much for ‘valuing established accts’ | @343077 We value all of our customers both new and existing. We can help you here with your concern. Just send us a DM to get started. *JasmineS
"preorder iphone x from @115911 for @346291 and they decide to just cancel the order 2 days before shipping. dont ruin this mans birthday. | @346292 Aw man! Kyle, we're here for you and certainly don't want @346291 to be without his iPhoneX. DM us here so we can look into it. *BlakeT"
"@TMobileHelp What da heck? I couldn’t get my free meal tonight, I wasted 30 mins trying to get it to work. Frustrating. Ate Rosas instead. https://t.co/g4GmdnxNnz | @346293 Oh no! DM me, happy to help you get some answers (: *BronsonBarretto"
"@TMobileHelp So, I file a ticket for data issues and it goes from bad to zilch??? https://t.co/Mupi2ozAbK | @346294 Yikes! I want to make sure that ticket is making moves for you! DM me :) https://t.co/GXcACu8dxr *JustinPhillips"
Anybody else have @115911 and experiencing “server errors”? 🤯 | @346295 Let's take a look at what's causing those errors. DM us and we'll investigate this together. *KananiB
@TMobileHelp is it still possible for me to reactivate my complimentary digits account? | @134036 I would love to take a look at it! DM for more help!  https://t.co/JP7aKuEycK *AlexGreen
"@TMobileHelp so what’re you gonna do for all the people who weren’t able to redeem their free Panda bowl today? | @170785 That is a great question, George! Please shoot as a DM to discuss! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
Just received a text saying I’m out of data even tho I’ve been on wifi the past 3 hours... explain yoself @115911 | @346296 Hey Devin! We'd love to check out your data usage. Shoot us a DM here and we're on it. *ValerieP
"Did the entire internet just cut out there? @116136 drops, my 4G on @115911 can't load Instagram, Twitter or Reddit. Then it all pops back? Out for a solid 5 minutes. | @346297 🤔 Hmmm how strange Spencer. Let's make sure everything on our end is working perfectly for you. DM us and we look together *KananiB"
"@115911 website runs so slow on mobile devices it is ridiculous. Can't even do something as simple as check out my options for a new phone. @TMobileHelp you guys need to make it simple and elegant, less graphics at least for mobile. | @346298 We would be more than happy to assist with phone pricing. Send us a DM Francisco to assist further. https://t.co/ineZm1Lcy2 *AntoineWhite"
"@115913 sent this long detailed message about all my problems with the T-Mobile network in Oklahoma City and even while traveling to @TMobileHelp after switching carriers https://t.co/WEL1cv64dr | @346313 @115913 I see your DM and will meet you back there momentarily, Matthew! https://t.co/62aD1VBovp *TJJones"
"My phones been charging for 2 hours and it’s only at 29%.... @115911 can I get a new phone please 🤦🏽‍♀️ | @346314 Let's take a closer look to see what's happening with your device, Brianna. Send us a DM! *RickK"
@TMobileHelp horrible service representative after 10 years of service smh | @346315 Woah! 10 years of loyalty is awesome and we would like to make it right. Send us a DM Hashim! https://t.co/ineZm1Lcy2 *AntoineWhite
"Just tested @115911 in Los Angeles, CA 90063, USA: 240kbps using https://t.co/E2eOJGQ8kZ #opensignal #speedtest #ThisCantBeTrue https://t.co/Ju4c0Gw41g | @346316 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@115911 send me the link to the dms | @346317 Hey Amber! Please DM us on our help handle for assistance. Here's teh link on how to send us a DM :) https://t.co/X4XNimg4Jh *ChanneyT
@115911 service is not as good as the claims with this experience @115714 has faster data speeds and better overall coverage where I’ve traveled to and where I go to school and live at | @346313 Having strong coverage is really important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
@TMobileHelp please look at my account | @346325 I would love to help with this! Meet you back in DM! https://t.co/1zjPjvErgA :) *MaddieAbbot
used all my fast data smd. @115911 😪 | @346326 We can take a closer into your options to fit all your data needs! Send us a DM! :) *RickK
"Hey @115911 fix the #TmobileTuesdays App. The Panda Express deal doesn't work. That's literally its only purpose | @346328 Hey Nick, thanks for reaching out about this.  We actually pulled the offer due to the issue you experienced. We’... https://t.co/LEmlinwgwX"
@115911 - 4th month IN A ROW that my bill is incorrect. 4th time I've needed to take time out of my day for you to fix it. | @305460 Let's make sure everything is absolutely correct! Send us a DM so we can take a look! *TarynS
"So embarrassing @115911 @TMobileHelp this is your 4G LTE speed. In downtown Portland, supposed to be a prime spot too. Did you limit my speed? Used to get 60Mbps easily. I need you to fix this on my phone before I switch to @115725 or @ATT. https://t.co/c4iPsgNxTe | @346330 Let's take a look at your speeds. Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough"
@115911 @70831 T-Mobile Tuesday fuel rewards is not working!!! It says no rewards! | @346331 Let's take a closer look at what's happening to make sure you #GetThanked! Send us a DM! *RickK
@sprintcare @TMobileHelp What happen to merger? TMo I need deals... | @346332 Hey! I definitely want you to have all the info! DM me here https://t.co/QHDTFHxSPu & we'll ✅ your options out too! *KrystnYogi
@sprintcare @TMobileHelp What happen to merger? TMo I need deals... | @346332 We can certainly give you a call.  Please provide the best time.
@TMobileHelp I need HELP!!!! with this POS iphone!!! HELP!!!! | @175534 Hey we can definitely help you out with your device. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
Dear @115911 @TMobileHelp I have your protection plus which is supposed to include Apple care. Yet it does not show on apple. #iphone10 https://t.co/sFp7WQaGCx | @157374 Send us a DM and let's see if we can fix this for you! *PhungDao
@115911 Sis help me 😭😭 | @346333 We here for you! Send us a DM and let us know what happened. *RickK
"@115911 @TMobileHelp when someone deactivates their account, you should unlock their phones by default, or at least offer to. Especially the ones they bought outright (off-contract). https://t.co/lDcmZ0i61Z | @346335 Hi there. Sorry to hear the issues of getting the phone unlocked. Send me a DM and I will let you know what we need to unlock it. *DaveL"
"@115911 hey how come T-Mobile service is down here in St. Augustine FL??? | @346336 Hey Benny, if you're having trouble with our service in St. Augustine, send us a DM with some details and we'll work this out. *TerriL"
@TMobileHelp just sent a DM to follow up on a cell spot. Thanks | @251727 Thanks so much!! I will meet you in DM :) *KaylaKnowles
"@115911 I’ve been with you guys for years , but how do I got one plus & internet still fuckin sucks . #bye | @346337 Having a🔥connection is a must have item, so I get how you're feeling. I want to help get this where it needs to be. Shoot me a DM. *JPL"
"@115911 not letting me redeem my $400 phone rebate 😡😡@115913 | @346338 @115913 Let's get to the bottom of this rebate and get this all squared away. Please DM us, Ana. https://t.co/lH0SH5fy2m *MikeRice"
Literally was on the phone w @TMobileHelp for an hour and got no where.... 😒 | @346341 Wowzer! Let me help find the way for you here. Drop me a DM and lets talk. https://t.co/cYAShZx2fF *PoxMaphixat
I’m tired of @115911 giving people who join free shit but people who been loyal costumers the same old crap. | @346342 Oh gosh! What's making you feel this way? We truly appreciate you and your loyalty never goes unnoticed. DM us here to assist you *ValerieP
"@115911 , updated to CSet 28.4, NO LTE, call drops, terrible experiences since a week, thought of changing other carrier but i don't want to do, since a year there is no issue but now facing huge issues. | @346345 Certainly don't blame you for wanting your service to work as it should. I want to help get things back to where ... https://t.co/SYPN9MtgLy"
"Any status on if and when the 
T-mobile Tuesday panda promo will be working ??.....@115911 @TMobileHelp @239217 | @346347 We want to make sure you are able to #GetThanked this #TMT. Stay tuned to the app for further updates. *Lisa Galvan"
Thank you @115911 for losing my $182 payment that I️ used to pay off my old iPhone to buy a new one. @115725 is looking pretty good rn tbh | @346348 Hi Markus! Billing safety is super important to me so I want to get this right. DM us so we can assist. *WhitneyJ
@TMobileHelp @115911 @115913 it's not ok to send us to  stores that are not prepared for the amount customers #tmobile has | @346349 @115913 I truly appreciate the feedback and will reply via DM shortly. *AshleyNelson
@TMobileHelp I received my preordered pixel 2 XL today and I can't find the pixel 2 deal anywhere on your website so I'm not sure how to take advantage of the deal. | @346350 A hero is waiting for you in the DMs ;) https://t.co/sBIVWmm6X2 *EddieGough
"@115913 @TMobileHelp T-mobile is ridiculous. Their website is TRASH! I go through hours of phone time being lied to, wasting my time and not being satisfied. These phone reps have no power to do anything leaving me deeply angry at having wasted so much time. | @346358 @115913 I truly want to turn around this experience for you, John. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"For the @115911 receipt upload offer for @30226, is the Equipment Installment Plan contract sufficient as a receipt for this order? Its the only receipt I have.
@117159 | @346359 Hi! Have you tried the steps located here?: https://t.co/BRF1D98t7X https://t.co/62aD1VBovp *TJJones"
@TMobileHelp How I have no service when I fly into and out of Quad Cities International Airport? It's a complete dead zone. | @346361 No service is definitely no good! Send us a DM: https://t.co/xKrpoFD6ya We'll look into this! *ColleenLicudine
"I really want to bring my Pixel 2 XL to @115911 but the site is completely wiped of any mention of the deal. Did I miss it? I was under the understanding that I could get it as long as I ordered the phone during the promo period. Now that I have it in hand, I want to move over! | @346363 Hey Ben! As long as you purchased before 11/2 you are all set! Just send us a DM and we can help you out! *TerriL"
@TMobileHelp Customer service is 2nd to none! Always extra kind and helpful no matter what! #VerizonWho  #JoinTheMagentaSide | @346364 Thanks for reaching out to T-Force tonight!  We love to hear that!  If you have any account questions or needs..h... https://t.co/obz35snV5i
@AppleSupport @115911 u guys sent me a new replacement phone & shits not letting me update like wth! The reason i did a claim was to get a working phone not one dat doesnt work smh! | @255475 Getting the latest update is super important so I want to make sure you can get this done. Send over a DM so I can assist. *JPL
@115911 why does your service suck so bad?? 😡 | @346365 Where do you live? We want to change your experience! Send us a DM and we can chat. *TerriL
@115911 and @239217 many of us can't redeem our TMT Panda Express loot because the site keeps crashing. #notahappycustomer | @346368 Hi Deborah! Send us a DM and we'll ensure you're taken care of with this offer :) *ChanneyT
"@115913 After 20+ years of being a T-Mobile Customer, EPIC EMERGENCY CALL FAIL! My 12 year old grandson was bullied and beat up last Thursday. He ran for help, crying, bruised and scared. I got the v/m 20 hours later. No one @ T-Mobile cared! Don't trust T-Mobile call 911 | @346370 @115913 This is absolutely not the experience I want or expect for you and your grandson. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 GET IT TOGETHER WHY IS COVERAGE SO BAD IN HOUSTON | @346477 Hi Javi, let's take a look at that. DM us, we want to make sure you stay connected. *JoanO"
"Hey @115911 how is 4 days for shipping overnight shipping?! | @346478 Overnight shipping is certainly meant to speed up the process but, comes when available. DM us so we can go into detail. *KeithM"
"@115911  this’s bullshit! I don’t have internet in #PuertoRico 😑 https://t.co/mWVo5AZevR | @346479 Hi Galdo, let's check that out. DM us, we're here to help. *JoanO"
Idk if it’s @115714 or @115858 but everyone phone is tripping. I can’t even call y’all to fix it | @346505 Hey. Can you please let us know what exactly is the issue you're having with your Apple device? -TC
"Fuck #sprint, fuck everything about Sprint. | @346506 Hi there! What makes you feel this way? What issues are you having? -RL"
"Wtf @115714 LTE sucking balls lately I can’t even load video or anything it’s slower than dial up internet in the 90s | @346507 Hey there! Wow, that’s terrible. Let’s get it fixed. Please send me a DM so I can further assist you. -SH"
T-Mobile riding the struggle bus this morning. @115913 https://t.co/5XnzMkKqqq | @346522 @115913 Oh my! DM us so we can figure out what’s going on with that bus https://t.co/Et1Fu7xZtb *BarbPelotte
"@115714 my reception is completely horrific since getting the iphone8, can I️ trade this in for a Motorola razor | @346547 How long do have the IPhone 8?  What issues you are experiencing? -MC"
"Fuck @115911 | @346605 That's harsh, Sabrina. DM us, tell us what's going on. I'm sure we can turn it around. *JoanO"
@TMobileHelp once again you guys dropped the ball. You guys should just shut this shitty company down | @346606 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"I sent @TMobileHelp a DM! | @146781 Oh Goodness Ofi, I know that keeping your services on and running is vital and we definitely don't want to see an... https://t.co/BlMDa1yWAn"
"@115911 Tuesday’s have sucked the past few weeks 😓 haven’t claimed any of the stuff they give. Sigh... maybe next week | @346640 What happened, Senna? We'd always want you to #GetThanked. *NaeJ"
"So @115714 just blamed me having shit service for the last two weeks at my home in Louisville, KY... on Hurricane Irma... | @346644 Please send us a Direct Message, so that we can further assist you. -AL"
"@115913 I did the homework, your network comparable. Why is East Valley Phoenix so weak? Dropped calls every day. | @346675 @115913 We want the best and most reliable service for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp is a fucking joke. Shitty phone service AND shitty customer service | @346676 Whoa! That is definitely not the experience we want u 2 have, let's get this turned around for you! https://t.co/zMHlDmwgGJ *VictorianLang"
"@115911 I loved t-mobile then hard times came and u betrayed my loyalty.. Years thrown away because u did me dirty.. In my time of need.. | @345984 Woah Maurice, what happened? DM us, I'm sure we can work it out. *JoanO"
"@115911 this company sucks. Fishy rebate deals and can't get a supervisor because of inept reps
 Sucks, sucks, sucks!!! | @346678 Hey Scott! We would be happy to assist you here via T-Force! Send us a DM and let us know what's going on! *ChanneyT"
"@115911 I have been with u4 2years why would u screw me over?? My bill should be less not more..You charging me for when the service is off | @345984 Hey Maurice, it's important to us that you have a consistent monthly bill! DM us so we can work this out for you! *TerriL"
"@sprintcare guy at one of your stores just tried to tell me #LGV30 isn't out till Nov. I corrected him; Oct 13 (today). Stared at me. #wtf | @346714 Hi there, you are correct. The LG V30 was scheduled to be launched today. -TW"
@115714 I need y'all corporate office like now . | @346716 We would like to assist you with the issue you are having. Can you tell us what's going on so we can further assist? -FJ
@115714 @sprintcare is there an issue with service in federal in the Pittsburgh region? | @212832 Hey there! We would be happy to look into this for you. Can you DM us so that we can investigate further? -CW
"@115911 how can I be getting 0.01 download and 23m upload speeds within 2 miles of your tower? This isn’t like you. | @346785 Oh no, Drew. DM us, let's make sure you get the speeds you expect. *JoanO"
"#Dreadful my TRUE Speed Test @115911 on 4G @42265  NY via #opensignal https://t.co/ncGU3JfXh1 https://t.co/Jdx0DlrXgZ | @346786 We truly want you up to blazing Magenta speeds, Aristides. Send us a DM and let's pinpoint the issue. *KeithM"
"@115911
if you don't fix this, I'm going to go to @115725 | @346787 Let's make sure we can put an end to the drop calls & poor call quality. We're greater than that! DM us so we can assist. *KeithM"
"The salespeople at the Sprint Store in Glendora, California on Rt. 66. and Grand Ave, are strait Predatory Frauds.  @115714 | @346828 We don't want you to feel that way Yamsi! Please shoot us a DM with your situation, so that we can better assist you. -WC"
@sprintcare how I do go about removing a line whose contract agreement has expired? | @152111 Please DM us to further assist! -Maria Q
@sprintcare has the worst customer service I’ve ever seen. So frustrated. | @346829 Hey there! We don't want you to feel in this way. Could you tell us more about why you think this of us? -JD
"@115714 Is something wrong with your network in Austin? Calls not coming through, voicemails and texts arriving 1-2 days after they're sent? | @346835 Hey! Let me go ahead and take a look at the coverage. DM us to further assist! -Maria Q"
"@115714 why can't I just get these speeds at home I live in a lte plus area and I get .50mbps at home https://t.co/TwF96rcALL | @346836 Hey! We would like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -KA"
"@115911 @115913 @117543 solid speeds https://t.co/oKVY84VXhM | @346998 @115913 We absolutely want the best speeds for you, Andy. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 y'all coverage fucken sucks | @346999 Those are harsh words, Esparza. DM us, let's take a look at that. *JoanO"
Sprint is the absolute WORST! #Sprint | @347025 Hi there! Tell us how we can change this impression. -JA
"This is what I get with a full signal on your 4G LTE network, @115714? Very disappointing to say the least. https://t.co/Dyx6vl38nt | @347026 Let's look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
"why isnt the @115911 site working it's been a few days already | @347067 Hiya, Ana! Let's take a look at what's going on! Send us a DM with some more info! *MelindaR"
"@115913 please fix the customer service!  No one willing to listen to a billing issue :( | @347068 @115913 Billing is my bread and butter. Shoot a DM my way, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp how do existing customers get Netflix? | @347069 Hi there, I'd love to help you with our Netflix promotion. Shoot us a DM right here: https://t.co/jF5yH1FZgs"
"@115911 @115913 fix your Indiana service. Too many dead zones 😩 | @155237 @115913 I'd love to troubleshoot this with you. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@115911 @TMobileHelp @115913 I could paint my dogs poop magenta and it would give me better reception in Houston than your towers smh | @347070 @115913 Keeping you connected is what we're here for. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
@117543 I am in Houston area & have not had working hotspot for 2 days. 611 tells me there is a service outage. Do you have an ETA? Thx! | @347071 I'd love to look into this for you. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams
"Hey @115911, your login page for My T-Mobile doesn't work - keep getting a 502 Bad Gateway error. 🙁 | @347072 Hmmm, let's see what's going on there, Christine. DM us, we're here to help. *JoanO"
fuck @115714  WORST customer service in the entire world. best believer im never coming back😒 | @344607 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. -Maria Q
@115714 from north hollywood sprint store we been sent to studio city sprint store. girl who works there lied to us charged money and sent + | @347105 Hello please DM us with all the info! We'd be more than able to help out -Maria Q
@115714 I wish you a long and painful death. Worst customer service in store.  You’re terrible. #!?$ you. | @347106 This is definitely not the kind of comment we like to see. Please DM and follow us so that we can further assist you. -JR
"@115714 How much would it be to switch from @115911 to you guys? I've been with them for years and my service is HORRIBLE! | @347198 Having strong connection is important to me, Amanda. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115714 How much would it be to switch from @115911 to you guys? I've been with them for years and my service is HORRIBLE! | @347198 Hi there, we'd be happy to have you join our Sprint family. Please send us a Direct Message, so that we can further assist you. -BC"
"@115911 really pissing me off‼️‼️‼️ | @343653 Nooo, let's fix that so we can have you be a happy customer again! What's going on? DM us so we can chat! *TerriL"
I have no service at the wedding venue even tho taylor does & we’re both on @TMobileHelp???? - Nikita | @347199 Let's make sure you both have service for the wedding! Click here to send me a DM https://t.co/6eZrWJ9PIa *JustinRhodes
"Sprint you’re so trash. I’m literally in the middle of a city, at my house, and I’m at 1x ... bro @115714 🚮🚮🚮🚮🚮🚮🚮🚮🚮🤣 https://t.co/XnzExRtemM | @275030 Thank you for contacting. Pleas send us a DM, so that we can further assist you. - YD https://t.co/rMApsV8PQY"
"is anyone else’s @115911 phone just not fucking workin or is it just me 😡 | @347277 Tell us the details on what you're experiencing Breanna, we're here for you. Send us a DM and we'll assist you *KananiB"
"@115913  I am Dr. Arnold H Benitez, Pastor of New Haven Church please help me out sir!!!!!!! | @347278 @115913 We're here for you, Dr Benitez. Click on my picture to send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Yer killin' me, @115913 ! BOGO's on the V20, G6, S8 and even the Note 8, but not the V30? What gives? Wife and I want to upgrade, but ?? | @202942 @115913 Check out this offer, Joe: https://t.co/S2NuS6nXaS. We keep the deals coming! https://t.co/lH0SH5fy2m *MikeRice"
@115858 @115911 why is it when a new iPhone comes out the old one starts to have problems even after the updates are done?#scam | @347298 We would never want you experiencing any issues with your device. Send us a DM for assistance. *JasmineS
@TMobileHelp I need some much needed help here guys. Is there a serious outage going on in Florida or what? Just DM'd you guys just now. | @241943 We've responded to your DM and will meet you back there! *NatalieKelm
@115911 I have a question! DM me please! | @347300 What can we assist you with? Please send us a DM here so we can work with you. *KeithM
@115911 & Sprint R merging soon & the service is getting bad like sprint. Bad service in Times Square & the city. Might be time to leave | @347301 I'm so sorry you feel that way! I would love to keep helping out! Shoot us another DM when you're ready! *ChrisTarbox
"hey @115714 why won’t my phone receive voicemails | @347318 I'm sorry for the trouble, let's get this fixed for you. Please send us a Direct Message, so that we can further assist you. -DJ"
"@115911 y’all have the worst service ever, I can’t wait to switch | @347394 We want you to have the best experience with us, Seon. Let's take a closer look to see what's happened. Send us a DM! *RickK"
"🤦🏾‍♂️ Your Flatbush, NY reception has been just awful lately @115714
I can barely even load tweets | @347413 Hi! We'd be glad to help. Please send us a Direct Message, so that we can further assist you. -DS https://t.co/rMApsV8PQY"
"When does the @118302 #V30 actually launch for @115911? No stores around me received any. They didn't sell out, they NEVER RECEIVED ANY. @TMobileHelp #annoying #tmobile #LGV30 #FAIL | @347438 The LG V30 looks gorgeous! Shoot me a DM and we'll dig into this! https://t.co/i0i27Ors9t *AdamJudge"
"Why is my service soooo bad !!! @115911 @TMobileHelp | @347439 Oh no, Leslie! DM me, happy to work this through with you! https://t.co/lsvk9Zelxd *BronsonBarretto"
@115714 I'm unable to see my pictures on my phone as well | @319953 Hi there! We understand how important it is to have exceptional service. Send us a DM so I can further assist you. -KM
@115714 https://t.co/cWrx2uKSIB | @347518 Let's check on that service for you. Please send us a DM so that we can further assist you. -JD
@sprintcare bruh just because that 8x out don’t be having a nigha service acting up. | @345703 So you're saying that you have service issues. Do you mind sending us a DM with the details? -HM
"@115714 @sprintcare I mean this is ridiculous I couldn't even post my complaint tweet cause of this horrible network https://t.co/KIUsc0PTQf | @347568 This is very disturbing. Please send us a Direct Message, so that we can further assist you. CB"
"Service still trash @115714 | @347573 Hey there, are you a Sprint customer? If so, please let us know what issues you're experiencing. -RL"
"@TMobileHelp where do I find my receipt when I purchased my phone | @347643 Hey there, Andres! I can get you a receipt! Please send us a DM! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"@TMobileHelp I am so sick of these agents! Rude and can never resolve issues I have sent a message simply because tweet is too short. Thanks | @347644 Thanks for sending the DM, I'll meet you there! *NickSuzuki"
"@115714 guess I'll be talking to @115725 since customer service isn't your priority. | @347657 What up? What can I do for you? Please, tell us what's going on buddy? - FS"
"Fix ya bum ass antennas @115911 | @347752 Having a strong connection is important to me, Sahiraam. Let's take a closer look to see what's happening. Send us a DM! *RickK"
I'm paying way too much $ for the service I get @TMobileHelp | @312229 Let's make sure you're on the best possible plan & getting great service! Send us a DM: https://t.co/JeuDhfsNjR *NatalieKelm
Babe has been on the phone with @115714 for 2 hours cause they suck. It’s been two months get your shit together . | @347773 We apologize for the delayed response can you please confirm for us if your situation was resolved? -JJ
I cant say I really truly hate anything...except @115714. I hate Sprint. You make me rather not have a cell phone. Single-handedly. | @347774 Can you please elaborate a bit more on the issue that you have and would like us to address for you? -JA
@115714 why is your website so freaking slow 😑😑😑😑😑😑😑 | @347784 Thanks for contacting us. Could you tell us what are you trying to do on the website? -RC https://t.co/rMApsV8PQY
@TMOBILEHELP I have had NO SERVICE all day and can’t call or log into my Acct on other device. HELP | @345666 This is definitely not the experience we want for you! I'm seeing your DM and will meet you there shortly. Thank you! *MikePerez
"Dear universe, I ask that @TMobileHelp finds it in their hearts to restore my service until Monday. Or an Angel can help me out until then. | @347881 Please send us a DM and we will be sure to see what we can do to help out! *LisaMarieArnold"
@115911 😑 https://t.co/ttGkU5WQoM | @347882 Let's take a closer look to see what's happening in your area. Send us a DM! *RickK
"Really confused why my phone has been searching for data for 3 hours @115714 @115858 @AppleSupport | @347899 What's up? Please, tell us a bit more of what's going on buddy? - FS"
"@sprintcare data is almost non existent at 73109 | @347900 Hey what's up! Can you please send me a DM with your nearby street? As you know, a ZIP code is a broad area. -BJ"
@sprintcare https://t.co/cGHNSRJghH | @347901 Hi there! What seems to be the issue you're experiencing at this moment? -JA
"@115911 my note 8 does not have the device unlock app pre installed and I can't download it from the play store. | @347968 Our device unlock app is second to none, David. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115913 T-Mobile is stressing me out. | @347969 @115913 We're here for you, William. Please DM us; we've got your back. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp is service down? | @347971 We got your messages and are responding right now. Meet you there! :) *MattHargleroad
"So @TMobileHelp SWORE that my bill would be right this month...and, again, $40 extra. Really, just get #verizon | @274310 Oh my! Send over a DM so we can have this taken care of asap so you can rest easy going forward. https://t.co/jPSwKnAg0l *HarleySumida"
"@115911 Hey T-Mobile I am trying to refill my prepaid phone but the page won't redirect. Is that normal for a Saturday night? | @348022 Hey there, Ben! Let's get you squared away! Send us a DM! *MelindaR"
"@115911  Why can't I log on to the website via laptop to check usage on the phones on our account? | @155251 Hey Mish, lets take a closer look! Send us a DM with the details and we can assist :) *KittyG"
We gotta get this up @115911. I'm at the #AlamoDome @115913  @55 result https://t.co/IAuQpmygb5 | @348026 @115913 We want the best possible speeds for you there. Let's dive in; please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115911 @135517 am super disappointed in your service, and even worse, insincere apologies | @348120 We are here for you. Please use the link in my picture to send us a DM. https://t.co/Qz0L1xpZB7 Thanks again! *MikePerez"
@TMobileHelp Is T-mo's EVS supported on the Pixel 2? | @135514 Great question! Please DM me here and we can go over the Pixel 2 specs more in detail: https://t.co/EoqAVShpFT *AustinWebb
"@TMobileHelp I just sent a dm 12 minutes ago, please reply! | @348022 Hey there! I apologize for the delay, I received your DM, and I will meet you back there! https://t.co/jjKemKyHlV *AlexisGovea"
@TMobileHelp I accidentally deleted my cellular plan on my watch. Can you add it back on? | @348121 Oh no! That's not cool! Send us a DM and we'd love to help! *TylerBrown
".@115911 .@115913 shocked that u don't have option 4 ""extreme Roamers"". Am told only option switching carriers? 😡😢customer of 10+years. | @348123 @115913 We always want to explore every option, Luiza. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I'm in @37854 no service @115714 #nodata | @348144 Sounds like something we need to look into. Send us a DM, include your nearest cross street and ZIP so that we can further assist you. -SJ"
"@115911  
First of all when I signed up for unlimited data, I thought unlimited meant unlimited🤔 https://t.co/KWNeICxiZo | @348245 It's definitely #Unlimited, Kris! If you have any questions feel free to DM us! *MelindaR"
"@TMobileHelp how do I unlock my new iPhone? | @197521 We'd love to go over things, Cristian! Send us another DM so we can continue chatting. Thanks again! *MikePerez"
I’m so tired of tmobile bro fck y’all @115911 | @348248 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK
@115911 is the screen burn issue on the S8 covered by warranty? Got the phone at launch and it's gradually getting worse. | @348352 Let's take a look into this for you. Send us a DM so we can gather more info and assist. *JasmineS
@115911 T-Force rocks and has my back every time. Thanks for the help! | @348378 Super excited that we are able to get you taken care of! https://t.co/W3cyuk6dh9 *DebiChavarria
"I’m about to cancel my @115911 and go to Verizon. T-mobiles dead zones make it Halloween all year. | @155237 We're here for you and we're ready to check out any and every spot, Nevin. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
@115911 I am very disappointed in your coverage - constant drpped calls & bad quality. Will be switching to @115725 unless you fix. | @346787 We're still looking forward to your DM so we can work toward a solution & keep you on our side! *KeithM
"@115714 everywhere I go our service is so slow and low.... for the price I pay.. I expect better... | @348407 Please send us a Direct Message, so that we can further assist you. -AL"
"Might switch from @115911 to VZW | @348478 I just responded to your DM =) Let's meet back there, I got you covered <3 https://t.co/zMHlDmwgGJ *VictorianLang"
@TMobileHelp worst customer service I have had to deal with I truly regret switching to you!!! | @348479 That's not good at all !! send me a DM I would love to help you out! *JustinCash
"@115911 what going on with service in 32219 zip code of Jacksonville fl it bouncing aground alot | @348494 Nothing reported, Joel, but we'd love to take a look at this for you. DM us with account details and we'll get started. *WhitneyJ"
"@sprintcare Extra charge billed for 6 months and all I get is a $10 Credit!? After 17 years with Sprint, will now switch my 4 lines! Unreal! | @348506 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 My phone shows a strong LTE signal but I need to reboot my phone every 5 min because I dont get a data connection | @348507 @115714 We want to help you with this situation. Please send us a Direct Message, so that we can further assist you. -JD"
"@115911 I was offered a deal frm Sprint. Called T-Mobile Rep abt matching offer, but the rep said he couldn't! Was sad 2 leave aftr 10 yrs☹ | @348635 You can always come back to us, Darlene! Send us a DM so we can talk about this! *MelindaR"
Can’t upgrade to a new iPhone without a more expensive payment because JUMP was taken off my account without my knowledge @TMobileHelp | @348638 Hi Jordan! My name is Michelle and I will be glad to see what's going on. *MichelleBradbury
"@TMobileHelp I need help, assurant sent me an unsatisfactory device and refuse to send me a new one. | @348674 Let's make sure you have a working device! I see that you sent me a DM. I'll meet you there! https://t.co/i0i27Ors9t *AdamJudge"
"@115913 @115911  Im getting error when trying to connect my AppleWatch to your dataplan and your support even not understand what is it | @348675 @115913 Let's get you connected, Sergey. Please send a DM our way and we'll get started. https://t.co/lH0SH5x9qW *MikeRice"
@115913 Ok. How do I get in on this Tuesday stuff and the awesome T-MOBILE swag? #InNeed #MagentaForLife #TMobile | @348681 @115913 Download the T-Mobile Tuesdays app to #GetThanked! Get your swag here: https://t.co/bjPuexYdEC *TaylorBest
@TMobileHelp which model of iPhone 8 Plus do you guys sell: A1864 or A1897? | @197521 Great question! Send us a DM so we can go over the details of this amazing phone! https://t.co/Qz0L1xpZB7 *MikePerez
"@115911 I haven't been receiving all my text messages. I'm getting asked I'm not replying to text I've never received! What's going on? https://t.co/UI2GuWO7OX | @348781 Let's see, Damien. DM us we're here to help. *JoanO"
"@TMobileHelp I havent received my Netflix code and it’ll be almost a month after I switched my plan | @348782 Let's get your movie night on us going, shall we? Send me a DM so we can chat! https://t.co/diKAFssR7H *SophyaBates"
Wow. When @115911 slows you down they really slow you down. https://t.co/d3GQfta4AG | @348783 Hiya! We know how important it is to be rocking those awesome speeds! DM us so we can see what's up! *MelindaR
"I have received some of the worst customer service from @115911   Can anyone suggest a cell phone company that takes care of the customer? | @348784 Oh no, what happened to make you feel this way? DM us, I'm sure we can turn it around. *JoanO"
"@115913 how can i contact you I wanna talk important business that can take out competition and make tmobile even better | @348785 @115913 Hey, John! You can reach John directly at __email__. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 what’s going on with yall service??? Y’all trippin | @348804 Hi! We would like to verify this for you. Are you experiencing issues with voice, text or data? Please DM us to further assist you. -JM"
"Yo @115714, your service is extra shitty tonight unlike the usual shitty service #readytoswitch | @348805 This is definitely concerning please DM us to further assist! -Maria Q"
"@115714 @sprintcare means nothing when your service is such garbage. I came back for good wrong service and I get shafted with crap 💩. 2/2 | @348806 Let's look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
"@115911 
Definitely one of the worst cellular companies I have had in my life. | @348915 Having strong connection is important to me, Yosef. Let's take a closer look to see what's happening. Send us a DM! *RickK"
Hey @TMobileHelp when I switch to unlimited - will I still be able to tether my phone to my laptop? Need to do that once in a while ? | @348916 Yes! T-Mobile ONE includes unlimited 3G speed hotspot. DM me here https://t.co/43NmJRbdQL for details! 👍 *BrentHayashi
@TMobileHelp Why is cellular not working on Apple Watch? | @348121 How long have you been without signal on your watch? *SarahScherman
"@TMobileHelp Why is cellular not working on Apple Watch? | @348121 Also, please follow this link so I can take a peek at your account.  🔧🔧 https://t.co/xKtJVNqc2V🔧🔧 *SarahScherman"
"@TMobileHelp Why is cellular not working on Apple Watch? | @348121 Hello, Erika,
Thank you for reaching out to T-Force today. My name is Sarah and I will be your #magentamechanic L... https://t.co/hyLclwbaQc"
"@115913 tweeted on another issue;told friends I switched,replies that iPhone X won't be usable on T-Mobile's network. Am I moving back? | @348934 @115913 The iPhone X is fully compatible with the T-Mobile LTE network but does not support the new 600MHz spectrum. *MikeRice"
"U gotta do better  RT @42601: Pay an arm and a leg for this trash ass service @115714 | @348962 Wow, what's going on? We want to help you. -ES"
"@TMobileHelp is there an easy way to switch from a business account to a personal one, or is it complicated | @172087 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
@TMobileHelp Apple replaced my iPad which had the 200 MB for Life plan. New device is connected but any website I go to shows the T-Mobile activation page. Could you help me get it working on my new device? Phone support has been passing me around like a hot potato. | @349041 Oh gosh! Let's get this potato mashed. Shoot us a DM and we can take a look. https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115911 @TMobileHelp has the worst service and customer service,  been a customer for over 13 years time to leave | @349042 Whoa! 13 years is amazing! Shoot me a DM, let’s turn this around! https://t.co/xTjNVF3Ex4 *KirstenHartford"
"@115714 my mobile service has been out since yesterday, what's going on? | @349056 We want to find out!  Pm us so we can get more info and find out why!"
"I'm need @115714 to get it together my phone been acting up for a week now, its starting to make me switch to @115725 | @349100 Hey! Please, send us a DM so we can further assist you. -JA."
"@115911 in Puerto Rico 4G/LTE/5 bars and still not getting anything. Already got a month credit but this is not the service I pay for. | @349112 Hey there, Raul. Let's get you back on track! DM us so we can see what's up! *MelindaR"
"@115714 is so bad that they can’t even keep their website working so customers can make payments. #Sprint #Verizon #tmobile | @349132 Hi, there are many different ways in which you can pay your bill. Refer to https://t.co/0qT1rLBLtN for all these options. -FA"
I am about to Throw my phone in the trash these update are making it worthless...is this a ruse to get me to get the iphone8 @115911 | @294250 I want your phone to work regardless of what model you're currently using! I'll meet you back in the DMs. :) *DuncanWorks
"Worst customer service ever? That's easy. @TMobileHelp. What an embarrassment to the customer service @115911 used to have. | @295921 I know I can help, my Customer service is #OnPoint! Click here >https://t.co/x0QlmC72Qi< to DM me! I got your back! *EricaCardwell"
"@TMobileHelp I have a question for you about your plans. | @349237 I know all about our plans! Click on my ""unlimited forehead"" and we'll talk turkey! https://t.co/WvduHDPGwV *MichaelHarvill"
"It is finished. Took 2 weeks, countless Twitter DMs, a couple of calls plus in-store to secure @TMobileHelp for 30 day AutoPay billing cycle https://t.co/uHV7VlDoqN | @201109 Thank you so much for reaching out Paul! #YouRock! *KiaWashington"
@115714 y’all service is ASS | @349268 This is not the kind of feedback we like to receive. May you please tell us what is going on? -JR
@115714 my phone service is trash and my phone keeps over heating! What’s up with that?! | @170776 Your comment is very concerning to us. Is the service issue impacting anyone else in your household or around you? -TR
"@115725 Selling customers an #upgrade disguised as #tradein!! I’m still in shock! @115911 @115714 @ATT - bring on your offers! I’m ready to say #byebye to #verizonwireless! | @349283 Hi there! Bring your phone, switch to Sprint and get a Visa® Prepaid Card. For more information, please click: https://t.co/BhPHg2P0op and https://t.co/9ABiXqmY33 -S M"
"@115913 @115911 Instead I get another text saying my payment was doubled to over$500. OMG, what's next John? | @349372 @115913 We truly want a resolution for you, Rick and we can truly help. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 @115911 T-M refunded $50. Then I get a text from T-M, my 4th line free was charged, they were going to refund the charges. | @349372 @115913 We'd love to dive in and sort this all out, Rick. We're just a direct message away. https://t.co/lH0SH5fy2m *MikeRice"
When you stand and listen to @115911 employees make up lies on the spot just to make a sale. #BadBusiness #TeamVerizon @115725 | @349373 Let's get this feedback in the right place. DM us & let us know more about your in-store experience. *KeithM
"@115911  So yall going pay my bill or naw ...This app never works😧 https://t.co/XRr6SAlVxx | @349376 It's working just fine on my end, Dom, so I want to make sure it's seamless for you too! DM us so we can assist! *WhitneyJ"
Thanks @115714 you're system works horrible at #cota #nice #youwillgetthis3hrslater | @349403 Hi there! What issues are you having? -RL
"@sprintcare why is my service so sucky in LA 🤷🏽‍♀️ | @349404 We apologize for any inconvenience you've experienced. Will you please provide your address, or closest intersection - including zip-code?"
I swear @115714 has the worst service | @349410 What seems to be the issue? Please DM for further assistance! -Maria Q
"Yo!  @115911 I'm trying to get my promo on but my #TMobile supporters aren't able to text short codes! Fix this please! #TeamMagenta https://t.co/0LY1VEy3bF | @349450 Hey Prez, that may have something to do with settings on the person's account. Let them know to reach out to us so we can check! *ChanneyT"
@115714 y’all suck for not transferring all my photos | @349536 Hi there! Did you not backup your files? -JA
@115714 officially is the worst cell phone company ever | @349537 Hi there! What makes you feel this way? -RL
@TMobileHelp ugh I need help | @349636 We're here at your service! Please DM me here and I've got your back: https://t.co/EoqAVShpFT *AustinWebb
"@115911 why does my apple watch order keep getting pushed back and when I try and cancel it yall tell me it too late to cancel. The apple store has them in stock so I dont understand. | @349637 We're working to push those orders out as quickly as possible, Carlos! Send us a DM so we can discuss your order options. *KeithM"
My service suck rn @115911 . Are your towers down | @349638 Hiya! Let's take a look at what's going on! DM us! *MelindaR
@115714 I’ve had it with your bs. Can’t give me a plan you already were supposed to give me. Your customer retention is shit! #SuckIt https://t.co/dNT5wbbjz3 | @349649 We would hate to lose you as our loyal customer. Please DM and follow us to further assist you with your situation. -JR
@sprintcare my iphone isnt letting me call anyone or recieve calls. What is going on?! #pissed | @349650 Hey!. What's up? Shoot us a DM with more details to better address the situation. - FS
"Yo! Someone help!! @115714 @sprintcare @118159 https://t.co/c2qumzUcIC | @349682 Please let us know how is it we can be of assistance. Also, we are unsure about who is DENZEL MURPHEY from the bronx. KC"
"@TMobileHelp Need some assistance. Military brother on tour of duty needs an unlock. Was promised, but just got a denial email. Help? | @349766 You got it! Just send me a DM from this link and we can get to that right away :) https://t.co/W3cyuk6dh9 *DebiChavarria"
"This is why I fuckin hate @115911 . Told me the wrong information and now my account was sent to collections.. get it together 👏🏻👏🏻 | @349769 Consistency & clarity in information is what we aim to provide, Cindy. Send us a DM so we can review what occurred. *KeithM"
"@136221 I wish you would treat developers better. Bring back #nexus . @115911 should sell #Pixel2 and not @115725 #IsAjoke | @349770 Hey there Mohamed! We want you know #T-MobileCares! Shoot me a DM! 
https://t.co/oJwi530Mfi *KiaWashington"
"I really wanna get rid of  @115714 cause ya service is the worst !! | @349782 We will like to look into this situation for you. Please send us a Direct Message, so that we can further assist you. -JJ"
Hey @115714 I really want to let you guys know that your service is horrible as fuck and ur customer service is trash thank you 🖕🏿 | @349783 .... which led you to have such feedback about our networking and customer service? -TC
Hey @115714 I really want to let you guys know that your service is horrible as fuck and ur customer service is trash thank you 🖕🏿 | @349783 These are definitely not the type of feedback we like getting from our customers. Can you please let us know what is the cause in.... -TC
@115911 my service is down and I'd like to know what's going on. I live in Shreveport Louisiana | @349785 Let's get down to the bottom of what's going on with your service in Shreveport. DM us and we'll start investigating. *KananiB
@115911 @TMobileHelp where can i get a bigger wristband for my Samsung s2 gear classic smartwatch | @336396 Great question! DM me and I'll look into our options for ya :) https://t.co/ajg0boXCWT *TanyaFalandysz
@173597 @TMobileHelp @126302 @115911  72 HOURS CANNOT  complete call due to technical difficulties ? https://t.co/GXc7E9z7yp | @147262 We don't want you going disconnected! Send us over a DM so we can take a further look into things! https://t.co/Qz0L1xpZB7 *MikePerez
"So I just left @115714 in Stockton and the store is dirty and the reps are super rude I almost cussed staff out. Said an iPhone plan is $200 | @349903 Hey Dazhon, send us a DM. We can help! -SH"
@116447 @sprintcare your customer service rep put me on hold and never came back on the line! 13 year customer here | @349904 @116447 Someone will reach out to you shortly. https://t.co/qPsriLjM7h
"Fuck @115911 so much. I feel like I could run a better network with a hot plate and a coat hanger from my roof. | @349966 That's harsh, Trevor. We've got to turn this around for you. DM us so we can check out what you're experiencing. *WhitneyJ"
@TMobileHelp Hi! I can't seem to bring chat up on your website and I need help adding a data pass to my account! pls help! :D | @349968 I'd love to get you #MagentaConnected! Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@sprintcare I'm having no signal in a place I normally do. Are the towers down for zip code 32925? | @350022 Hey there! Could you please provide us with your nearest cross streets to check your coverage in our system? -MD
@TMobileHelp I appreciate the effort but I can't wait 20 mins for an answer .. I'm canceling thanks again... maybe is time to try new things | @350110 I'm here for you now! I'll reply to you on DM shortly. I can be that magenta hero for ya. *PoxMaphixat
"https://t.co/4tBh4BYzbE
@TMobileHelp should I switched to thisproducttoprotectmyphone because I drop it once not to far fromtheground .? RT | @261158 Cases are a must for me! DM us if you'd like to go over our options together! https://t.co/GXcACu8dxr *JustinPhillips"
"Over 4 hours talking to @115911 and no solution in sight. A lot of nice (and very condescending) statements, but nothing more than that. | @274310 Hey Magdalena,
I'll get this straightened out I'm replying to your DM now. 😊

#IGotYourBack *CatherineG"
"@TMobileHelp Im on a dealer account and need help with activating my new watch and getting Netflix discount | @350124 We got you, Victoria! Send me a DM here https://t.co/43NmJRbdQL -- thank you so much! 👍 *BrentHayashi"
"All I want to do is talk on the phone and text at the same time! #Sprint 😩😩 | @350153 Please follow us on twitter, so that we can continue to assist you. -JC"
"@TMobileHelp is anyone around at this hour to help me? | @302538 I certainly am my friend, shoot me a DM and I'll help out! 😄 👌 https://t.co/soWScqBSGm *JohnAnderson"
"I give up on @115911 they refuse to get their shit together and get service in downtown Los Angeles | @350192 Let's take a closer look in your area, and see what's going on. Send us a DM! *RickK"
It's been a month since hurricane Maria. And these Multi Million Dollar companies @115911 @ATT @29832 @115714 still have no service. | @350203 Send us your zip code in a DM so we can check on your service. -KY
"I can't take @115714 service no more can't never get good service! | @350205 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -ES"
"@TMobileHelp when doing a Jump exchange what parts of the previous phone needs to be returned..charger, headphones, cable extension, etc.?? | @202652 Hey Friend! Shoot me a DM 📩📩📩 and I’ll get you all the deets! https://t.co/mn6KTF2tgi *RayNg"
"@115714 can you tell me why my plan includes data, but I never have any 🙄 | @350289 Are you having service issue? Can you elaborate on the issue you're experiencing? Please send us a Direct Message! -CP"
Every month it's soemtbing new with y'all 😐 @TMobileHelp @115911 | @350368 Hey! We would love to help out. :) Send me a DM right here: https://t.co/QIHNBDHoV8. *LaurenWalker
"Hey @115714 why is your service so trash ? https://t.co/kSqMgXEswy | @350386 Oh no! We don't like this. Please send us a Direct Message, so that we can further assist you. -SS"
"Wtf does ""message blocking active"" mean @115911 | @129829 Where are you seeing that? Shoot us a DM with the details and we can assist! *KittyG"
".@115714 is a good service to have, unless you go to any event  with more than 20 ppl. #nointernet #notext #nocalls #aclfest2017 #Formula1 | @275699 Please send us a Direct Message, so that we can further assist you. - NR"
".@115714 is a good service to have, unless you go to any event  with more than 20 ppl. #nointernet #notext #nocalls #aclfest2017 #Formula1 | @275699 Oh no! This is very concerning to us, allow us a moment to assist you. We're here to help. - NR"
@TMobileHelp I was on the phone with customer service to report my sons iphone lost. She shut off my line instead of his. so now I cant cb | @350429 Sent you a message in the DMs so we can get everything corrected for you. https://t.co/sBIVWmm6X2 *EddieGough
"No response from @115911 😤 | @129829 Hey, hit me up with a DM and I'll find out what's going on here for you! #LetsFixIt https://t.co/JndQXzqo6y *UsmanArif"
"@sprintcare a friend gave me her old sprint phone. when i put my sim in, it says 'invalid sim'. it's a freedom pop sim. any ideas? | @350477 Did she unlock the device? -KY"
"Barely even got service at work... @115714 , @6674&t looking real attractive about now | @350557 We do apologize for the inconvenience caused! Please send us a DM so we can get this resolved for you. -KM"
@115714 is sprint getting the gear sport watch | @152858 Can you tell us if you're referring to the Apple or Samsung sport watch? - SP
"@TMobileHelp help me please, can help for unlock my carrier? | @350605 Send me a DM buddy, I'm here to help! :) https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
@TMobileHelp Yo i need some Help!! | @350660 Hey shoot me a DM! I've got you! 😊 https://t.co/vyjB7ko3ro *OmarF
Can you PLEASE fix your website!!!!!!! @115714 it's like one thing after another with you guys. #DAMN | @350664 We would like to know what issue your are experiencing on our website. We will immediately look into this matter. KC
@115714 Not asking for money. Just simple extensions on Paying the darn bill. Tmobile will definitely see me Monday after work. | @350665 We're sorry for your trouble. Follow us @SprintCare and shoot us a DM! -LNL
"I hate @115714 | @350669 Please send us a Direct Message, so that we can further assist you. - NR"
"I hate @115714 | @350669 This is very concerning to us, we would like to know why do you feel this way. - NR"
@TMobileHelp what's the deal?  Nobody responding to my DM? | @299031 Hey there! It's important to us that we assist you fully! I see your DM and will respond right away! *CassyFitzgerald
@115911 your customer service ppl are nice but useless at helping me! Everything they suggest never works! | @350738 We've got your back! Shoot us a DM and we can look at all the options! *KittyG
"A pity that my data speeds are only fast & usable during the wee hours of the morning, @115714 I'm sorry but we gotta break up in 2 years. | @350746 Erika we'd really hate to see you leave. Shoot us a DM so we can review your concerns. - SP"
@TMobileHelp I paid for overnight shipping for my watch yesterday afternoon and it still says processing. Can I have my watch please? | @350875 We want to get you your watch ASAP! Click this to DM so we can track it down! https://t.co/6eZrWJrr6K *JustinRhodes
"I don't understand how I have ""true unlimited data"" but once I use 10 GB it slows down @115911 pls explain | @351001 Definitely sounds like you aren't on the unlimited plan. Let's take a closer look Shaq! Send us a DM *KittyG"
"Last month @TMobileHelp wrote to me:""The good news is that going forward your bill will be a solid $X"". This month? $X+40 👉🏼👈🏼 | @274310 Let's continue tackling this in DM so you can rest easy going forward! *HarleySumida"
"Hey @115911, how is it I am on Tower drive in Denver and don't have 4G or any type of service?  I pay $170 to make calls!  #FAIL | @351003 Let's take a closer look to see what's happening in the area, Anthony. Send us a DM! *RickK"
"@115913 When are you going to announce iPhone X pricing? | @351032 @115913 Hey Dennis, DM me and we'll chat all things iPhone X pricing https://t.co/Nr93OTtXRx *TaylorBest"
@115911 @262462 phone has been unusable all season during games. Can you please let me know what's going on? | @351033 Let's take a look into what may be causing these issues. Send us a DM for assistance. *JasmineS
@115911 @TMobileHelp How long is it taking for iPhone 8 to ship? | @351034 We can definitely take a look and see what's up! 👍💖 DM me ➡ https://t.co/m0OQWGlE4J 🤝 *SamoAljasim
"Best provider to stream worlds,my ass. Shit doesn't stop buffering. @115911 | @351109 Shoot us a DM so we can get you streaming smoothly :) *ChanneyT"
"@115911 missed @118308 making the World series because of these network speeds #customerforoveradecade https://t.co/Pu0Jjazp3t | @351121 We want you to have the best speeds, shoot us a DM! We got your back :) *KittyG"
"@115714 Your service is absolute garbage. How is it that I have full service and still can't load dick. I'm not paying for this shit anymore | @351139 We certainly want to get you the service you deserve! Please, send us a DM so we can further assist you. -JA."
.@115714 Nicholas at the store on Clayton Rd in St. Louis is AMAZING!!! Helped upgrade 3 lines including my parents #greatcustomerservice | @351142 Thank you very much for this positive feedback! -JA.
@115911 @TMobileHelp Why the HECK won't you unlock my wife's phone?!!! I paid it and my account off! This is day 3 without a phone for her! | @351231 Hey there!! send me a DM and I'd love to help you with this. *MelvaT
"After 4yrs, I can't recommend @115911 to entrepreneurs -- and unfortunately, I'll actively discourage. Disgusting treatment, @TMobileHelp. | @351232 Hey Matthew, send me a DM and we can go over any questions or concerns you may have :) *AnaAliciaCortez"
"It's the classic stratigy of giving enticing offers to customers, then taking them out from under our feet. Very disappointed @TMobileHelp | @351234 Let us help you get back up on your feet Justin, shoot us a DM and we can set you up! https://t.co/033FgbQAw8 *KyleVesely"
"@115913  Any word on iPhone X JOD pricing? Only 2 weeks from pre-order. | @351235 @115913 Stay tuned, we'll have more information to announce shortly! *TaylorBest"
"@115911 after 5 years it only takes one good experience to screw things up ... | @350110 Hey there, Nelly! What's going on? Send us a DM with some more info! *MelindaR"
@TMobileHelp Can I get a quick DM for help with porting? | @351274 I'm here to help! I see that you've sent us a DM already. I'll meet you there! https://t.co/i0i27Ors9t *AdamJudge
"@115725 If u can match after tax price of 95ish/month for iphone and unlimited data, i'll cancel and switch tomorrow. @115714 is failing me | @351318 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"I’m getting real fucking sick and tired of having spotty af service whenever I enter a building. @115911 @115858 😒 | @180908 Hey, Josh! Let's check out what's going on! Send us a DM so we can get you squared away! *MelindaR"
@TMobileHelp bill is $500 I have one line your employees messed up my account | @351461 I see your DM and I am on the way :D https://t.co/DMr1doG7OR *JulissaBadillo
@115911 Tge day that your company tells the truth we might be able to trust you. | @351462 Oh no! What's going on? *JasmineS
"@115714 your support just changed my plan and screwed up a number port without my permission. I am beyond livid. | @351473 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"@115714 you stole $360 from me and “all you can do is give me $100 back”? You are the worse phone provider ever. Fam, stay away from sprint. | @332079 Hey there! We don't want to hear this type of feedback. Please follow us @Sprintcare and send a Direct Message to further assist you. -DM"
"Strong Work @115714 LTE! https://t.co/Ggmuw01H6e | @351481 This is not the feedback we like receiving. Please send us a Direct Message, so that we can further assist you. -SS"
"@115911 bought a new watch. Digits hooked up somebody else with my phone number on their watch. Still waiting for my watch to arrive. Not cool. | @351549 Whoa Becki, let's take a closer look at your DIGITS line. Shoot us a DM and we can help! *KittyG"
"Why would I trade in a phone I own for a phone I have to lease!? Who came up with this shitty idea??? Bring back 2 year agreements @115714 | @351593 Check out our Sprint flex with Sprint Flex, you’ll have the flexibility to do what you want. KC"
"Why would I trade in a phone I own for a phone I have to lease!? Who came up with this shitty idea??? Bring back 2 year agreements @115714 | @351593 Sprint Flex is our flexible way to upgrade or own your phone.  To learn more, check out our Flex support center: https://t.co/xRY4A14SAl. KC"
"Oh hell no @115911 ... https://t.co/NJJeQI86wm | @351694 What's up, Eustacio? Send us a DM so that we can talk about this! *MelindaR"
"@115913, @115911 5gb limit in Mexico and Canada? Nice re-carrier move. I guess att will take my money | @351695 @115913 We'll do whatever it takes to keep your business, Matt. DM me so we can chat https://t.co/Nr93OTtXRx *TaylorBest"
"Great job @115911 your site never works when ppl need to use it. https://t.co/A0Iro2suhg | @351696 Hey QV, we aren't seeing any issues on our side. Send us a DM so we can help! *KittyG"
@115911 Hello I'm trying to access mytmobile but your site is down. please fix it soon. This is a terrible customer experience!!! https://t.co/nH2PI3uCX0 | @351696 Hiya! Let's get this checked out! Send us a DM so we can talk more about this! *MelindaR
"@115911 internet fucking blows. | @351697 Hey there, Jesse! We want you rocking awesome speeds! DM us so we can see what's up! *MelindaR"
"9:18pm Sat night. @115913’s #TMobile staff will not stop sending me abusive messages. Moving past poor service and into legal arena. | @351698 @115913 We are committed to a resolution for you, Tom. We'll meet you back in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@115714 why do you prefer new customers over the ones you've had since 2004? | @351735 We apologize if we've made you feel that way. Can you please DM your number to reach out to you and address any concerns you may have.
"Well im happy that my @115911  service is working again i apologize for the angry tweets everyone. Was getting frustrated. | @351775 Glad to hear it, David! We want to make sure service is always working! DM us if you need us! https://t.co/JPRc1xZFQs *LolaChu"
"@115911 what the heck!? Is there a reason why your customer service blows??? | @351825 What's going on? We're absolutely here to help! Send us a DM with the details, we've got your back. *KittyG"
"Y'all fucking suck @115714 | @351923 These are not the comments we like seeing .Please send us a Direct Message, so that we can further assist you -SH"
.@115714 what is your #customerservice number to speak to a real person? .@sprintcare 🤔 | @351927 You can speak to one of our customer care representatives via the following contact 888-211-4727. CB
".@115714 what is your #customerservice number to speak to a real person? .@sprintcare 🤔 | @351927 The hours are as follows Monday - Friday 6:00 AM - 10:00 PM, Saturday: 7:00 AM - 9:00 PM and on Sunday: 8:00 AM - 9:00 PM. CB"
".@115714 what is your #customerservice number to speak to a real person? .@sprintcare 🤔 | @351927 However, if you desire we can assist you via this forum. What concerns, questions or issues would you like to have addressed? CB"
Found the new @71023 keyboard but my cell provider won’t let me be great. 👀@115714 failing me again. Thx for nothing. 😒 https://t.co/F06PBxDx2O | @351932 Please DM us to further assist! -Maria Q
"@115911 I've been dismayed that for the last six months reps have promised a refund on mistaken charges, but every month it never happens | @351942 Joseph, we absolutely want to look into this for you. Please send us a DM with the details, we can help! *KittyG"
"On another note @115714 what’s up woth your 2 leasing plans? After my lease is done I still have to pay if I want to own the phone. #scam | @351966 Hey! Just shoot us a DM, and we‘ll definitely help you out with this. -JA."
"@115714 is acting up again | @351967 Wow, what's going on? We want to help you. -AL"
@TMobileHelp I updated carrier settings on my Iphone and now I don’t have service! | @352053 Oh no! T-Mobile is here to help send me a DM and I will meet you there :) https://t.co/k68uKd3BsR *RoseyCloud
@115911 need to fix your towers in 77640 and 77642 area. It's starting to be a common occurrence https://t.co/sjzatm0nqm | @345667 Let's take a closer look into what may be causing these service issues for you. Send us a DM for assistance. *JasmineS
"Hey @115911 @TMobileHelp do I have to correct that you want 429$ down despite perfect credit for the iPhone X?? What happened to the monthly payments with nothing down except tax?? Fahk | @276067 Hey, We would love to answer all your questions and concerns around the iPhone X. Send us a DM please. *KevinB"
"@115913 T-Mobile family where isn't working right now. Annoying as a parent I use this w/my kida. Called was told system issue. Sucks | @352086 @115913 We've got your back, Marlu. Send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I would like to confirm that my phone is unlocked. Never used the unlock tool on this phone but it says it's already unlocked | @180288 Hello @180288 I'll be more than glad to help you out in regards to seeing if your phone is unlocked can you send me a DM please. *JorgeL
@115714 If you're going to outsource your call centers can you atleast make sure the people answering the phones speak English? | @352124 Thank you for reaching out to us. Is there anything that we can assist you with today? - NA
"$20/Mo to activate mobile hotspot / device up to 2GB = trash @115714 | @352125 Hi! Thank you for chatting.  How can I help you? Please send us a Direct Message, so that we can further assist you. -SH"
Went to @115714 to change my plan. Walked out with a new phone 😂 | @352129 Enjoy your new phone and we looked forward to your continue business. Have a great day. -ES
"Also @115911 we're going to have to have a nice long chat about the data roaming charges you're… https://t.co/sKlXk2qQ2I | @352132 Fortunately calling is free from Canada, but I totally understand wanting things to be accurate. Send us a DM and we'll check it out *ErikS"
"@115911 Well the old cell phone bill is creeping towards the 300.00 mark again. Time to start shopping around. | @352142 No reason it should be creeping up unless something was added, Kevin. I wouldn't like surprise charges either. Let's figure out what's going on with those charges. Send us a DM so we can review. *KeithM"
"@115714 needs to get their online upgrade shopping fixed, because I would really love to upgrade my phone. | @352229 We are here to help! Please send us a Direct Message, so that we can further assist you. - LV."
"Wtf!!!!!! Yo @115714 sick my dick from the back you heard https://t.co/6Bkv0nTEEF | @172477 Are you having issues with your hot spot, just to clarify. -KY"
"I’m about to get a Samsung S8 @115911 y’all should let me get some rebate, y’all connection is trash I should be reimbursed | @352259 Let's make sure you stay connected, Samir! That's definitely our priority. DM us more about your experience. *KeithM"
"@115714 pretty sad i update prl and have 2 to 3 bars of lte service and YOUR SERVICE STILL SUCKS SHIT | @352271 This isn't the feedback we wish to receive. Please, send us a DM, so that we can further assist you. - FS"
So @115714 we have unlimted data ane my daughter gets this? Wtf? Attorney General nect https://t.co/sAOLTy7QTb | @352308 Shoot us a DM so we can further discuss the necessary info! - SP
Why does @115714 suck so bad | @352309 Hey Jess. What's going on? Why do you feel this way? Let me know. - DW
"@TMobileHelp Absolutely no coverage surrounding the area at  32551 N Scottsdale Rd, Scottsdale, AZ 85266. Coverage map shows its covered. | @352427 Hey friend! Keeping you connected is a priority! Let's resolve this! DM me here, https://t.co/wS7tizxjtQ *EmilyNewman"
@115911 https://t.co/gfIMImSquD | @352449 we hate to hear you want to leave sprint and we do apologize for any inconvenience you are having. But how can we help today?
"Update. It's been 5 business days and now @115714 is saying 48-72 hours to refund me the money they took w/o my authorization 🤦🏽‍♀️ https://t.co/XjZqobtC6m | @280942 Hi there, this seem very concerning to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
@TMobileHelp I’ve been getting credits and support for an ongoing issue with a line in my account. Is there a higher support tier I can get? | @352566 Shoot me a DM so we can discuss your options! https://t.co/vyjB7ko3ro *OmarF
"One day @115911 will get their internet working in long beach. Til that happens, I'll most likely be changing carriers | @225614 We want to make sure you're with us for the long haul! I see you've sent us a DM - we'll meet you back there! *ColleenLicudine"
@TMobileHelp can someone verify this as a valid/invalid telephone # from Tmobile itself? 626-321-9755. | @352596 Hey Kate!! Send me a DM and we can look into this for you. Click here: https://t.co/QIHNBDHoV8. *LaurenWalker
"@115911 New #TMobileTuesdays app logs you out and makes your previously available ""redeemed"" awards unavailable/expired | @352597 Let's take a look into your app and see what may be causing these issues. Send us a DM for assistance. *JasmineS"
"I hate @115714. Yah be charging for unnecessary 💩💩💩 | @352609 This is not good at all! Please follow us on twitter, so that we can continue to assist you. -JC"
@115913 I haven't had service for last two hours & there's no outage 🤔🤔🤔🤔 | @352693 @115913 Keeping you connected is of utmost importance to us. Please DM us your address so we can help: https://t.co/cuEwtd2epS *DanKing
"Is @115911 no longer accepting @116988 as a valid credit card for online payments? The new updated site it no longer allows Amex | @352744 Hey Carms, let's double check that. Can you send us a DM so we can get this clarified :) *ChanneyT"
@115714 get your fucking shit together. | @352803 Thank you for reaching out to us. Can you please send me a DM informing me on the issue you are experiencing. -NW
". @115714 stays scamming people!!! | @302247 This isn't the feedback we wish to receive. Please, send us a DM, so that we can further assist you. - FS"
@115911 how do I get my free hour of wifi on my next flight | @259689 Hey there! Check out details here: https://t.co/DWN5DmZSXD DM us any questions you have! *ElleA
@TMobileHelp I’m in an area where I should have coverage but it’s saying no service I’m covered in the area where I’m suppose to services | @352916 Oh no! I live on my device so I know I need to check this out! DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin
Looks like @115714 is helping shift us faster to a Digital World https://t.co/lkJwfyzEpi @43274 I think @115911 should be leading this | @167976 Good morning. Your comment is noted. Also we've noted previous conversation on network issues. We are here to assist. CA
@115911 @TMobileHelp @226365 @115913 is this true? https://t.co/bvEiXUge7k | @352953 @115913 A researcher alerted us to an issues and we investigated and fully resolved it in less than 24 hours. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp Is My TMobile offline for repairs? I'm getting errors. | @304883 Hey there! Let's check this out together! Follow this link to DM me! https://t.co/vv9JsrbUOZ *AbigailRoach
"@115913 T-Mobile seriously has to do better as a whole..I keep finding myself getting more and more dissatisfied with this company | @353102 @115913 We want to turn your experience around, Kirah. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
"No cell signal in my apt and my phone won't do wifi calling... @115911, it's 2017, Korea has cell networks faster than our broadband, wtf! | @353162 Let's make sure we can keep you connected! Check out our signal boosters and DM us if you have any questions https://t.co/pY8aSMI4YM *ErikS"
@TMobileHelp Canceled service because of no signal in my area and store charged restocking fee that doesn’t seem fair when itsyourproblem | @353163 Appreciate you giving #Magenta a go! Send a DM my way so we can chat more: https://t.co/jGtdfLsVbg *ErikaHoleman
@TMobileHelp now I can’t get insurance or use the features T-Mobile offers because I was never told about them or offered them not happy https://t.co/DJxqqflswO | @177690 Send us a DM and we can go over details! https://t.co/WZM6cbcgHU *JonPorter
@115913 did you know t-mob has no service @ Greek Theatre in Los Angeles? Watched others make calls and I couldn't find my group. #sucky | @353357 @115913 Hmm! We'd love to look into this & see what is happening. Please DM us! https://t.co/ZxXpYRedaq *NicholasTomchik
"@115913 Hey John can you help me with getting my T-Mobile account ready to preorder the iPhone X this friday?
Please 🤝 | @353358 @115913 Hey! We can definitely help! Let's make sure you're set for success, DM us. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@117543 4. I'm this close to dropping all of T-Mobile-MetroPCS all together. You guys are starting to disappoint me now. | @241943 We want to make sure your service is working properly. Let's take a look, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 so over the last few days we get cut off during a family emergency call and charged extra taxes and fees to get service back | @353359 @115913 I see your DM and I've responded, meet me there. https://t.co/PbJEgtqanO *JeromyBingham"
"@sprintcare do you all not have coverage in Rapid City/Blackhills, South Dakota? Map says yes, my phone.....NO!!! | @353371 This is very concerning to us, we're here to help. Please send us a Direct Message, so that we can further assist you. - NR"
"@sprintcare Why is it that every other carrier has a deal on the Note 8 but Sprint? https://t.co/Ocn7UXMI4a | @353446 At this time, our Note 8 offers are currently expired but stay tuned, new offer may be coming soon! - DW"
@115911 @TMobileHelp do I need a new phone or service. In went to leave work in Times Square and I had ZERO data https://t.co/ocr1qxKCNL | @353465 Oh no! That isn't cool! DM us so I can check into it for you: https://t.co/hsJ4QAiTJb *RachelMartin
"@115911 tower at Blackhall and Jodeco in 30236 is up then down then up again. | @353466 Thanks for let us know, David. We're happy to look into this with you if you want to send us a DM *ErikS"
"@sprintcare I can’t dial out nor receive calls | @353485 Hi there! Please send us a Direct Message, so that we can further assist you. -DS"
@TMobileHelp Can I get some help with your website? I am trying to pay my bill but it keeps saying the payment methods I enter are invalid. | @238824 Oh no! Let's get this taken care of. Send me a DM for help. https://t.co/cbaCC4vqgh *MichelleWalker
"Hi @117543 less than 1Megabite of speed on my 4G LTE unlimited plan in West Philadelphia 56th & Market street. How can we fix this? | @353552 Slow speeds are never fun, let's get this fixed as quickly as we can. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115911 
Is your ""mytmobile"" down?? | @353597 Are you having some trouble accessing? Send us a DM so we can check it out! *ElleA"
"@115911 just made me cry cause I was so frustrated. A total of 2 1/2 hours, 3 representatives and still waiting on a call back 😡😭 | @353618 Oh no, Lizzy! We don't want you feeling this way! DM us and tell us some more about what's going on! *MelindaR"
@TMobileHelp  Thinking about signing up for the 55+ plan. Would I be able to utilize the BYOPixel 2 promo with it? | @353619 Great question! :) I'd love to find out with you! Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"@115714 why is no service available when I travel out to napa where the fires are in this time of desperation? Are your satellites burning? | @353640 Please send us a Direct Message, so that we can further assist you. -JJ"
@TMobileHelp is there a service outage in my area? | @236602 Send a DM our way with your addy and we can check things out for you ASAP! https://t.co/9JNutehtBH! *JenniferRogers
@TMobileHelp do you guys carry iphone 8's 250gb in tmobile stores?! | @353747 Great question! Shoot me a Dm let's chat ! https://t.co/1ocOwOpmDJ *TaylorMichaels
@TMobileHelp yeah you guys are charging almost $30 dollars on a phone line that was cancelled about 4 months ago | @353748 Your billing expert is here to help! DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins
"@TMobileHelp mijn moeder gaat verhuizen, kan ze haan nieuwe adres aan jullie doorgeven? | @353775 Hello! Thanks for reaching out to T-Force! Hit me up in a DM and we can talk some more! https://t.co/3mHIwa3Iyu *JoeR"
"@115913 hurry up with @115714 buy so my @115714 service will be better!! | @353813 Hi there, what seems to be the issue with your service? -NS"
Service fucking sucks! I need to go back to t mobile asap! @115714 @115911 | @353881 We're always here to welcome you back! Send us a DM so we can get you feeling that #MagentaLove again! *MelindaR
Service fucking sucks! I need to go back to t mobile asap! @115714 @115911 | @353881 This is not the feedback we like to hear from our customers! Please DM us for further assistance on your service issues. - FM
"Another great experience with @115911  their @TMobileHelp was
awesome.  Thank you for the early morning help. https://t.co/4KtxUDdgTe | @353597 @115911 Always glad to help!! :) *KurtMartin"
"Mother of God. Brooklyn, NY TMOBILE STAND UP!
@115911 https://t.co/QQJW9pDhcA | @175596 WOW! Those are some pretty amazing speeds. Thanks for sharing! :) *AliciaBanks"
@TMobileHelp How can I report an outage in a public area? I tried calling your customer support line and they were extremely unhelpful | @354002 Hey!  Send us a DM and we can go over the details for you. https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp your customer experience is horrible ive never had a problem but after today make me rethink if i should stay | @354003 Hey!  Send us a DM.  We would love to turn this around for you. https://t.co/WZM6cbcgHU *JonPorter
@115911 needs to get it together and I'm not the only one that thinks so. Hidden charges and no coverage. #gettingtheitchtoswitch https://t.co/n219vNiGuN | @354077 Oh no! Need some assistance? DM us your location and bill questions so we can check it out! *ElleA
"FYI: my TMOBILE coverage STINKS now. Dropping calls & no service ALL over Tampa Bay @TMobileHelp @354094 @115911 what is up? | @354093 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
@sprintcare Change your company name to #NoService that’s all I see on my phone and all I get from your reps | @308680 That sounds terrible! I'll like to check on that service for you. DM us providing your Zip and nearest cross street. - AW
@115911 always got me fucked up 🤦🏽‍♀️ | @244817 Yikes! I never want you feeling this way. DM us here with more info and we'll make sure to assist you ASAP. *ValerieP
"If @115714 don’t get their shit together and get this internet shit fixed...I’m switching lmao 😩 | @354249 Please send us a Direct Message, so that we can further assist you. - NR"
If @115714 don’t get their shit together and get this internet shit fixed...I’m switching lmao 😩 | @354249 Thank you for reaching out to us. We would like to have your concerns address. Allow us a moment to have a resolution for you. - NR
FUCK @115911 yall some shit | @354321 Is this how we're going to start off our Sunday morning Kenzo? What's going on? How can we help? *JasmineS
"Thanks, @TMobileHelp. You guys offer the worst service I ever seen before! https://t.co/L5HyVyGn0F | @200605 Hey Ralph! Send me a DM with the deets! I'll be happy to #FixIt for you! https://t.co/JndQXzqo6y *UsmanArif"
"@TMobileHelp need help unlock galaxy 8 lpis | @354351 Sure thing! I just got your DM, and wrote back! Talk to you soon! :) https://t.co/hzjqSun5Lf *TreBrewbaker"
@TMobileHelp based on the quoted tweet here I am a bit concerned.  We have 4 lines & would like some guidance on what steps we should take https://t.co/DLHhwzwlUF | @275350 We take security super serious! I can address your concerns in DM if you'd like :) https://t.co/DMr1doG7OR *JulissaBadillo
"@TMobileHelp What is with the extremely slow 4g LTE in Eagan MN? https://t.co/dGtXEFqFJN | @354477 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@sprintcare Cannot find on your website: can I purchase additional gigs of tethering data for my phone's mobile hotspot if I hit 10 gigs? | @354512 (3/3) Also, by going to your Sprint app or visiting https://t.co/zsTose9lwT online. - WR"
"@sprintcare Cannot find on your website: can I purchase additional gigs of tethering data for my phone's mobile hotspot if I hit 10 gigs? | @354512 (2/3) 1GB at a time for $15 each, by responding to the text received when all your high-speed data is gone. - WR"
"@sprintcare Cannot find on your website: can I purchase additional gigs of tethering data for my phone's mobile hotspot if I hit 10 gigs? | @354512 (1/3) Good morning. If you have our Unlimited Freedom plan, you can definitely add more hotspot data. - WR"
"@TMobileHelp Can I get my US Army discount online or do I have to go to a service center? | @354591 Send me a DM about that discount, Battle Buddy! https://t.co/dPHUAru2pc *MikeVance"
"@115913 why I’m I still paying for my device on my bill if my “Eip” is paid off?? https://t.co/SMEMTkNAee | @354592 @115913 Let's get your account and bill all straightened out, Rene. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115714 Paid off both leased iPhones to upgrade -excited until Sprint lost/misapplied payments: accelerating charges on me! Crooks! | @354614 We'd be happy to look into this for you. Please follow us so that we can DM you and further assist. -KA
"3 bars of service , with my LTE on and my data isn't working. @115911 | @354634 Well that's no good Stacy. Let's figure out what's going on. Send us a DM for assistance. *JasmineS"
"This is why I can't have my business phone with @115911, they always fucking some shit up on my regular account. Can't trust em | @131444 Oh no! What's going on Tay? We would never want you feeling this way.  Send us a DM with more info so we can assist. *JasmineS"
@115911 any email address to contact you? Have to attach a 5-page letter + 9 PDFs for an issue that has not been fixed for over 10 months! | @354704 Hey Yousef. Send us a DM and we can get started. Hopefully we can get to the bottom of this issue with you *ErikS
"@TMobileHelp Now that we have our phones, how do we take advantage of free Netfiix? | @198229 Great question Pastor John! Send me a DM here so I can get that activated for you! https://t.co/SX3pEjs26A *EdgarLopez"
@115911 @TMobileHelp and now you just cut ur service in MX? I think I'm going with my in-laws plan! Hello Verizon! 3/3 | @354705 We'd love to make sure you know all the #MagentaDetails! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@115911 From: Quoc Wen <__email__>
550 permanent failure for one or more recipients (__email__:blocked | @354804 We can check into this for you. Please send us a DM with more information so we can assist. *JPL"
"@115913 your customer service is like Mean Girl's ""cool mom"". Try to be nice, but they're useless. #TmobileSucks https://t.co/ngUYI7KJyU | @274310 @115913 We'd love the chance to turn this around! I see your DM and will be meeting you back there! *CassyFitzgerald"
"I got the 🍎⌚️through #Sprint for monthly payment that was reasonable! Problem is I try to use my wireless 🎧 @ the gym I have #noservice | @354864 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
@TMobileHelp (2/2) can I still receive the credit if I transfer the phone to the other line on my account? | @354949 I love those bill credits! Send me a DM so we can take a look! :)  https://t.co/8Ra5p7pOl6 *KealeighBradford
"@115913 the worst part is that the fraud department was so mean to him | @304800 @115913 We truly want to sort this all our for your father, Lincoln. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Why has @115911 service gone down the drain? I'm paying $100 a month just to have my calls fail every week. Worst service in a long time. | @355091 Jeannette dropped calls are never acceptable! Let's figure out what may be causing these issues. Send us a DM for assistance. *JasmineS
"My phone bill went up again! What’s the deal @ATT @117735 !?!?!? Looks like I’ll be switching carriers soon...@115714? @115725? @115911? | @137130 Hey Dani, we can definitely help with that. Shoot me a DM for more info. -JD"
"@115714 How can I do shortcode text messaging I’m blocked | @332371 Can you please send us a DM, so that we can be able to provide you with information on short coding of text messages? -TC"
@115714 why even tell people you have LTE when it’s dial up? | @355165 Could you please elaborate a little bit more about your concern? -DP
@115913 hello how r u doing  I need some help they have suspended my 10 lines need help | @355240 @115913 We want to get this cleared up ASAP. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"@TMobileHelp hey is there an outage in the los angeles area? | @355241 I can totally check it out for you, friend! DM me https://t.co/P5ACUoCEw4 and we can work things out! :) *ChasityScanlanSevao"
@TMobileHelp WiFi calling on my iPhone just stopped working. Says I need to contact you to re-enable. | @355243 Let's definitely take a look into this! Shoot me a DM https://t.co/BXDdporH4e *JenniferRivera
why is your website being trash right now @115911 | @304693 Whoa! No trash talk please! I got your DMs for that label! I got you! https://t.co/HTgeLMEYEm *DonHebron
"@115911 again! You guys are THE absolute worst! Like I'm not even joking. | @355245 What happened, Brittney? Send us a DM and let us know what's going on. *ChanneyT"
"@AppleSupport @TMobileHelp 11.0.03 update literally devours my battery. Any suggestions? | @355404 Hey Alfredo, thanks for reaching out.  we can look at this together. Send me a DM so we can start *MatthewC"
"I think it's incredible that a month after #HurricaneMaria I already have power but no @115911 service | @355405 We want to be right there for you, to keep you connected. Send us a DM and let us check this out. *JeremyJ"
"@115911 Wow!Just tried to call 911 3 times & my cellphone wouldn’t even ring but I had service. Glad I still have a landline! | @320290 Thanks for reaching out about this, Aimee! We take things like this very seriously. Please DM us here so we can assist! *BlakeT"
"@sprintcare no text or calls in Oswego IL please fix | @355414 Please send us a Direct Message, so that we can further assist you. -JN"
Took me only 6 days back in the United States to realize @115714 is worse than Afghanistan phone coverage. | @355416 Oh no sorry to hear you experience some bad coverage. We hope everything is okay now. -JN
@115911 if y’all cut my phone off I’m going to @115714 🤷🏽‍♀️ | @355513 What's going on Carina? We got your back! *KittyG
@115911 if y’all cut my phone off I’m going to @115714 🤷🏽‍♀️ | @355513 Hi there! We'll love for you to join our Sprint family. -RA
@115714  I need to talk to a human now! Someone please call me now! | @355526 Hi there. Send us a DM. - JM
"@115714 when you train your in-store employees, how long do you tell them customers should wait before even being acknowledged? We are going on 40 minutes. | @355527 We are sorry for that situation. Please, DM us with the reason of your visit to the store. We'd like to see what can we do for you. - GS https://t.co/rMApsV8PQY"
@sprintcare WHAT CARE? @115714 doesn't care about their customers! #Sprint https://t.co/1YHPy5ANqQ | @355528 Good morning! This is concerning to us and we'd like to help. Send us a DM so we can get started. -CD
"@sprintcare @115714   Will your LTE service ever get better in South Texas /rgv 78596 or will the years of no service continue indefinitely | @355532 Upgrading sites is complicated and requires multiple approvals not only by Sprint but our partners and government bodies, for this reason it is unlikely that this upgrade will happen in the near term. Please send us a DM for better assistance. (2/2) -PC"
"@sprintcare @115714   Will your LTE service ever get better in South Texas /rgv 78596 or will the years of no service continue indefinitely | @355532 Sprint have ordered additional capacity to be installed at the cell site. We are in the beginning stages of reviewing possible options to improve the service in your area. We have not currently determined when we will be making changes in this area. (1/2)
◦ -PC"
"Im done with @115714 time to start looking at the other phone companies | @355534 Hey! We would not like to lose your business. Please, DM us with some details about what is making you feel this way. - GS https://t.co/rMApsV8PQY"
"@115913 So what’s the deal for JOD customers for iPhone X? | @355633 @115913 We're super pumped for the iPhone X, too! We'll have JOD pricing available soon. Stay tuned. *DanKing"
@115911 I received outstanding support today from ScottP via @TMobileHelp DM Support process.Thanks Scott for all the help! #HappyCustomer | @355636 Hooray! Thank you so much for that amazing feedback. We love you! https://t.co/4lHu3HURzy *TylerRoquemore
Extremely upset with customer service @115714. Been w/ 4 over a decade. Ready to leave. #sad #donewithsprint #canuhearmenow | @355665 We apologize for the issues you have experienced. DM your phone number so that we may research your concerns and reach out.
"@ATT is #Sprint's only competition in the #USVirginIslands. Sprint's disregard for customers there has many leaving in droves. https://t.co/HTyEEwSkxe | @355666 Shoot us a DM, I have some information to share with you. -JJ"
Im still waiting to get my fucking 8 @115714 https://t.co/jDRpzE2Zb2 | @176585 Exciting times we are excited as well! You can find out the status of your order at https://t.co/hqOnhxa5KC . - AP
@115911 is fucking us on this tour. Use to get 4G in Germany at the very least and now we're hit with this 2G bullshit literally everywhere that can't load anything. | @355703 Blake the last thing we want is for you to not be able to stay connected while traveling. Let's take a look into your current plan and roaming. Send us a DM to get started. *JasmineS
I get very frustrated when I buy a product and it doesn't work like it is supposed to and then there is no customer service to help you. Brand new Samsung Note 8.  @115911 @TMobileHelp @125607 @117159 @1647 @10068 https://t.co/YQtEfXk9Ij | @355704 that's no way to live life! Go ahead and DM me and let's work this out!  https://t.co/ezZMoc7QXB *GraceFranco
Hey @TMobileHelp why is my LTE suddenly much slower? I haven’t even hit my data cap! | @355705 DM me and we can get this worked out!  https://t.co/ezZMoc7QXB *GraceFranco
"@TMobileHelp Hey, do you anything about your coverage in Placerville, Ca and Palmdale, Ca? | @297095 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"@115911 says buy 1 Samsung get one free, BUT add a line. @115714 says buy one for 50%. Less complicated. Switch. #capitalismhustle | @355707 We'd be terribly disappointed to see you go, Alex. Please DM us. We're happy to help. *GiselleM"
@115911 @TMobileHelp Why do you make it so hard for me to give you my money? https://t.co/bOxtPlSR2a | @355708 Yikes! I love being able to use my online account! DM me so I can get you a resolution! https://t.co/hsJ4QAiTJb *RachelMartin
"@115911 went thru an hour worth of b.s. dealing with employees and your managers sat in the back avoiding all interaction with customers. While your employees say one thing just to retract it 5 minutes later after they run to the back and check with your managers | @344685 Thanks for reaching out about this, Nick. We truly understand your time is valuable! Can you DM us here with some more details so we can help you out? Thanks! *BlakeT"
"@TMobileHelp network issues much ? | @355709 let's work this out, please go ahead and DM me!  https://t.co/ezZMoc7QXB *GraceFranco"
@TMobileHelp hey can y'all help me out? | @355768 We're here to help!  Send us a DM and let us know what's going on! https://t.co/WZM6cbcgHU *JonPorter
I’m so tired of having a fucking phone. @115911 always with some bullshit I swear | @355769 What's going on exactly? Send us a DM and we'll get you taken care of! *ChanneyT
"@115714 fuck ya whole damn fucking company | @355784 Reading this truly concerns us. Please, send us a DM we'd like to further assist you. -MH"
@TMobileHelp Why don't you have the VG30 in your tmobile stores and at&t does? We can't even get Netflix unless we change plans. | @355788 I would love to help you out! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
@TMobileHelp   UNABLE TO PAY BILL ONLINE.SAYS TO ENTER VALID CARD # . EVERYTHING SUCKS WITH @115911 😡😡 | @355790 Making a payment with ease is crucial! I've got your back! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins
"@115913 @TMobileHelp Another thread https://t.co/ahq2OATNkm. How long do we have to wait to get this important service resumed? | @201154 @115913 We want to check this out with you and help, Debjit. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115913 Still getting the same info from support. Every other outlet has the watch in stock. If mine isn’t in-hand by Thursday night, I’m cancelling and going through AT&T for the watch and iPhone X. Tired of being let down. | @355877 @115913 I've sent you a DM with some more information. Meet me there https://t.co/PbJEgtqanO *JeromyBingham"
"I want to switch from @115911 , please contact me with offers @ATT @115990 @115725 | @187098 T-Mobile doesn't want to see you go! Please send us a DM to salvage our relationship! https://t.co/jg1YyBjBgH *CherneilRandolph"
"Brand new #SamsungGalaxyS8 just vibrated off desk, hit wood floor and the back panel cracked. Most fragile phone I've ever owned. @115911 😣 | @124807 Oh no Casey, cracked screen is the worst! Do you have insurance?? We can help! Send us a DM! *KittyG"
@115913 hey - I keep having issues with customer service. I’ve been with your company for 1 month and have been calling CS non-stop. | @153563 @115913 Hi! We're here for you and we'd love to get to the bottom of this! DM us. https://t.co/3sF8qpf2nx *AlissaFast
"Dear @115911 I love you tons but please stop shipping with @115817 😭😭😭😭😭😭😭😭😭😭😭 | @355924 Still waiting, Papi? We're here to check this out for you! DM us so we can track your new device! *WhitneyJ"
Wish @115913 would fix his network instead of giving free shit away! Have not received a group text since Sunday n I missing 100 text? | @355926 @115913 Hey! I'd love to work with you to get this resolved. DM me! https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp I am currently investigating that I buy T-mobile's phone.  I have question about it. Do you have inquiry counter in e-mail? | @356009 Let's find out! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk further? *JonathanMacInnes
@115911 need to unlock my tmobile phone. Can you help? | @356010 Hey Raza! We can definitely assist as long as you met the requirements listed here :) https://t.co/CDV8GD5667 Just DM us! *TerriL
"@115913 the morality and ethics behind management is bad sir. Please be aware | @356011 @115913 We always want to take great care of you, Willy. Please DM us and fill us in. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 
I swear, when this contract is over, I am so gone , I don't care where, any carrier should be better than this https://t.co/dbB3mIlLds | @356012 It looks like you aren't on an unlimited plan, but we can help get you switched over! Send us a DM *KittyG"
"Man, the clasp on my @115911 phone case broke like... over night. I'm so confused and sad. | @356062 Ouch! I've been there! Dm us details so we can check it out! *ElleA"
@115911 @TMobileHelp Check my pinned tweet. That's why I switched to T-mobile now. Very happy. | @356063 Thanks for being apart of the T-Mobile team! *JonPorter
"@115911 when I signed up I was given some signal boosters and I thought it was a router. Could it be swapped for a router. They are unopend | @356064 We want you getting the most from all of your mobile equipment, Sawyer. Send us a DM and we can chat more. *JeremyJ"
@TMobileHelp Can I order upgrade my phone online and get it mailed out? My current device is already paid off. | @356138 It's great that you're looking to do an upgrade! I see that you've already sent us a DM. I'll meet you there! *AdamJudge
"G @115911 had me going back and forth for 2 fucking hours , y’all employees need better fucking training and ppl who speak ENGLISH | @356244 Shoot us a DM, we can assist with anything you need! *KittyG"
"@115913 I have a problem with Vudu and a movie i rental i got from you. The video didn't last 30 days i never watched it, | @231504 @115913 Hi! That's not fun at all! DM us and we'll check out your options. https://t.co/3sF8qpf2nx *AlissaFast"
@115913 I paid on $ 3.00mnth plan 10 dollars yesterday today they claim nothing left no svce. Where is my $10.00. Refund asap please. | @356386 @115913 We want to make sure all is good with your account. Please DM us: https://t.co/cuEwtd2epS *DanKing
"@115913 So I brought a brand new S8+ that's defective and your agents are trying to replace with a refurbished model! Is this a joke!? | @334588 @115913 It's super important to us that you have a working phone, Dell. We'll be meeting you back in DM ASAP to continue helping. *DanKing"
I switched to @115911 from @115725 bc a Veri rep told me they wouldnt take away a late fee bc they were a biz NOW Tmobile cost MORE than V https://t.co/UyFZ2zZydT | @219739 Hey Pate! I hear you and I'd love to look into your bill with you to see what's going on. DM us here so we can check it out. *BlakeT
"@TMobileHelp I have been ☺️😃 w/ Tmo since leaving VZW 3 months ago: NO svc in Jamaica VT roads 30/100. AT&T and VZW had svc. Hope U you fix. | @356387 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@115913 if someone wants to upgrade their phone, does T-Mobile offer any freephones? @43798 | @356388 @115913 Hey there, Sherree. Checkout all the sweet phone deals we have going on, here: https://t.co/aIZPWLwowe *DanKing"
"@115913 Hi, Why this “Important T-Mobile msg: Starting 11/12/17 4G LTE data is cutting down to 5GB when traveling in Canada.” ... | @356430 @115913 I want to make sure you're good to go. DM us for more details. https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911, what's going on with Google Messenger and RCS? It's fall which is when you said it was coming | @356431 We're still working on it, Josh! Keep checking back to us for updates. *NaeJ"
"@115911 While canceling service , the call representative let the call end and did not seek to get back in touch with me. | @356437 Hey George, sorry that happened. Let's see if we can pick up where you last left off. Send us a DM and we'll assist. *ChanneyT"
"@TMobileHelp I need some high-level support, do you think you can help? | @356438 Totally! T-Force is the highest tier of customer care at T-Mobile. DM me https://t.co/dzjAJQ2bkx *SoRaYi"
"Thanks to everyone at @TMobileHelp  (especially Samantha for the  call today) who helped me port my wife's phone number away from big red. | @356440 Hi Nicholas!
I am so glad we were able to help out today! Remember we are here for yo 24 hours a day! *LisaMarieArnold"
@sprintcare WHY IS MY PHONE SAYING I HAVE SERVICE AND LTE BUT MY PHONES INTERNET WONT WORK WITHOUT WIFI. 🙃 | @273366 Please follow and DM us & we’ll get this figured out ASAP. -CB
@sprintcare hey is there any chance you could extend this one additional day for me? I thought about it yesterday but didn’t pull trigger https://t.co/dksBjAPGxK | @299573 We'd be happy to personally review your account for options. Just send us a Direct Message. - RR
@sprintcare hey is there any chance you could extend this one additional day for me? I thought about it yesterday but didn’t pull trigger https://t.co/dksBjAPGxK | @299573 Glad to hear from you! This was a one day promotion. The good news is that we have new promotions coming up all the time. - RR
They about to send you one of those dumbass how can we help tweets 😭 https://t.co/DeD7NsMCls | @356483 I'd like to check your coverage to address this. Send me your ZIP code in a DM. -JJ
"@115913 want an Apple Watch Instead of paying monthly is there a way to pay the monthly fee up front for a year? So, no monthly bill? | @356520 @115913 Let's explore all our options, Charles. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp no service at 8501 E Pleasant Valley Road Independence Ohio 44131 | @356569 Oh no! That's not good, thanks for reaching out Manan. Shoot me a DM so we can look at some specifics! *MatthewC"
"@115913 Still no solid answers. Only copy-and-paste responses from support. If my order isn’t in-hand by Thursday, I’m going through AT&T for the watch and iPhone X on Friday. | @355877 @115913 We'd be sad to see you go! I'll meet you back in DM so we can discuss this further. *CassyFitzgerald"
"@115911 I cannot express to you how disappointed I am. Not sure where my data is. | @226379 A strong data connection is incredibly important to me so I hear ya, Joey! DM us so we can see what's going on. We're here for ya! *BlakeT"
@115911 TF MY SHIT SAY NO SERVICE FOR BITCH I PAID THAT SHIT ON TIME LAST WEEK. | @356663 No service is no fun so let's figure this out! DM us here so we can help out. *BlakeT
"@115911 my account is a simple choice with 2gb LTE data. It says it includes Binge On. But, Binge on is for devices with a 3gb plan. Why does my plan say Binge On for 2GB data? https://t.co/xCBx5lN8X4 | @356664 We'd love to chat about #BingeOn or discuss your current data plan with you. DM us here so we can help out. *BlakeT"
@115714 thanks for the most accurate information about my phone. Fix this. https://t.co/sBQ4d0R05P | @356695 put it back in and restart the phone let see if this will fix the issue.
"@115714 thanks for the most accurate information about my phone. Fix this. https://t.co/sBQ4d0R05P | @356695 We sorry you are having this issue, but if you can power off the phone and then take the sim card out and then"
brought the S8 from @115714  like a month ago...and its been frozen for 20mins😒 think I'm switching services!! | @356696 device and if so is it still having the same issue?
"brought the S8 from @115714  like a month ago...and its been frozen for 20mins😒 think I'm switching services!! | @356696 I understand the frustration, but just want to make sure its not a device issue. Have you powered off and on the"
"@115911 if I bought an iPhone 7 during last years upgrade offer, and I want to upgrade to an iPhone X this year, do I need to pay off my 7? | @356734 You would need to pay off your current EIP and trade in your device, but don't worry -- you'll still get the mont... https://t.co/p70luq65JZ"
"@TMobileHelp just received my new iPhone X. How do I activate it on T-Mobile? I’m an existing customer. | @356758 Super stoked you got your iPhone X! Thomas, shoot me a DM so we can check that out for you =) https://t.co/zMHlDmwgGJ *VictorianLang"
"Dear @115911 @TMobileHelp I signed up for the special insurance that includes #AppleCare and its not showing https://t.co/Fbl5pCwfNg | @157374 Hey John, I apologize for the issue with the insurance.  Please allow me one moment while I look into this for you. *IngridL"
@43867 @TMobileHelp Me and some T-Mobile customers had no data. Signal was 1-2 bars calls/texts fine but no data the whole night. | @356867 Yikes! That's not cool at all! Can you DM me so I can check on things for you? https://t.co/hsJ4QAiTJb *RachelMartin
@TMobileHelp Please can I have a contact email address for support. I can't call or use the app because I'm outside of the US and not a cust | @356868 We can totally help you here! Send a DM our way and let us know what's going on! https://t.co/9JNutehtBH *JenniferRogers
"Once again power outage in #GVRDenver and @115911 service doesn't work, but they'll tell you we have 65mbps speed out here, all lies! | @357042 Yikes! Please send us a DM and we'll check out the service in that area Domonique! *HeatherSaenz"
@TMobileHelp I just called and rep said in order to take advantage of the #GetOutoftheRed promo I’d HAVE to finance a new phone? | @316256 We'd love to clear up any confusion you may have! Send a DM our way and we can chat https://t.co/9JNutehtBH *JenniferRogers
@115911 @TMobileHelp I have 6 lines of these. Am I eligible for the free family Netflix? https://t.co/i1Y1RAtCkf | @357084 @115911 I will make sure you can enjoy all those epic shows!  I sent you a DM and look forward to your reply. *NevinBruce
@TMobileHelp you might need to update your website. This store doesn’t open until 11am. Drove 20 minutes out of my way... https://t.co/lhINH6CuEb | @357085 Hey Andrew! Thanks for alerting us! We want to have accurate info for ya - I'll bubble this up right away! *HillaryTurner
"@115911 Hey guys, reception @43918 is a two-bar best.  Can anything be done about that? | @357086 Went you to have all the bars and speeds you need, Alejandro. Send us a DM and we can check this out for you. *JeremyJ"
"@TMobileHelp got an iPhone 8 Plus last week, wanna exchange it for an iPhone 8. Phone is in great condition, will I be charged a fee? | @357087 Definitely want to get you into the phone you want! DM me and we'll look at options. https://t.co/jUueWiMypn *AmandaCross"
"Finally convinced my Dad to drop TracFone and switch to @115911 , but it's been 2 days and his number still hasn't ported, is this normal? | @357088 Nice! Let's get dad fixed up! Send us a DM so we can go over details! *ElleA"
@115911 fuck y’all for cutting off my data | @357089 Sounds like we need to get you set up with unlimited data! DM us so we can chat! *ElleA
"Fuck u @115911 | @335550 Luis, those are some rough feelings. What's going on?! Send us a DM and let's get you back to feeling the magenta love. *JeremyJ"
"Hey @115913, I’m anxious to order my @115858 #iPhoneX this week....when are you going to announce the @115911 JOD pricing? | @357090 @115913 We're excited for the iPhone X as well! JOD pricing will be available soon. Stay tuned. *DanKing"
"@115714 once again no service at home!  Maybe @115911 shouldn't merge with you, might make them less reliable. https://t.co/NdE5s5PnDq | @310032 We apologize for the issues you have experienced. We will reach out to you momentarily to address your account concerns."
"There is nothing I hate more than @115714 all I wanna do is leave but no even that they have to fucking complicate just unlock my damn phone https://t.co/h6IU9CHVSh | @357128 Wow, what's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. -DS"
Leaving @115714 for @115725 this week. Gonna save 100$ a month AND have service. I literally could not be more excited about the switch. | @136459 see what our account service team can do to save you as a loyal customer.
Leaving @115714 for @115725 this week. Gonna save 100$ a month AND have service. I literally could not be more excited about the switch. | @136459 We hate to hear you leaving the sprint family. But if you can send a phone number through direct message we can
Fuck @115714 !!! LTE showing on my phone but also says “no internet connection” y’all some crooks | @357129 (2/2) Do you have issues in one or multiple locations? How long have you been having issues? - WR
Fuck @115714 !!! LTE showing on my phone but also says “no internet connection” y’all some crooks | @357129 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
Yeah @TMobileHelp you guys are charging me almost $30 on a line that was taken off like 4 months ago | @353748 Oh no! Let's get that straightened out ASAP! Send me a DM & we'll get that taken care of! *AlexKimbrell https://t.co/GefRnVHVqu
"@115911 I'm not sure if you guys are aware but the myt-mobile site is down | @357208 Thanks for letting us know, send us a DM if you're needing any assistance. We'll get you taken care of here! *ChanneyT"
"So I went and called @AppleSupport , the lady was very friendly and nice and she told me it had nothing to do with apple, they don’t handle sms messaging it was a problem with @115911 network | @356032 i apologize the issue ,went on that long did we ever resolve the issue. *AdrianH"
"#ImissVerizon @115911 @TMobileHelp | @356032 Oh , no family is definitely important TMobile doesnt want to be responsible for customers missing emergencies. *AdrianH"
"During this issue you know what happened?!! I MISSED A MEDICAL EMERGENCY INVOLVING MY SON!!!’ All day my phone said “ no service” @TMobileHelp @115911 had I not gone to my dads by chance I wouldn’t have known | @356032 @115911 Thank you for contacting Tforce my name is Adrian H , and ill be assiting you today. *AdrianH"
"@sprintcare Son lost his phone but needed to upgrade.Wants 2 order online.4got password,tried 2 reset but wants 2 send code via text.Advice? | @357324 (2/2) The account holder can skip the code part by entering the PIN or sec. answer to reset the password. - WR"
"@sprintcare Son lost his phone but needed to upgrade.Wants 2 order online.4got password,tried 2 reset but wants 2 send code via text.Advice? | @357324 (1/2) Good morning. Thanks for bringing this to our attention. We would love to help. - WR"
"@115714 customer service is THE WORST of all time, and that’s coming from a former @115722 customer. Help me find a new carrier! | @357348 That's not what we like to hear. We'd hate to lose a loyal customer. Please tell us what's going on, Sir? -SW"
@115911 Why send me a link to pay my bill if the link is broken #404Error | @357440 Whoa! We want to make sure you can access all that you need to! Please send us a DM and let's get to the bottom of this for you! *BrookeK
$539 dollars spent in the last five months and now I’ve restored to using a texting app @115911 @TMobileHelp .... You do realize I could have gotten a new iPhone with that correct? But all you can do is NOT fix the problem | @356032 we have both tech care and apple care available to assist resolve *AdrianH
"$539 dollars spent in the last five months and now I’ve restored to using a texting app @115911 @TMobileHelp .... You do realize I could have gotten a new iPhone with that correct? But all you can do is NOT fix the problem | @356032 I agree the issue is of the upmost importance, has our tech care been in contact to resolve the issue? *AdrianH"
T-Mobile Steady Playing With me 😒😒 GIVE ME MY FUCKING DATA 🅿️ @115911 | @357449 Yikes. That's not how we want you to start off the week. Send us a DM so that we may assist. *JasmineS
So when I called t-mobile you know what they said? Sorry for the inconvenience we will take half off of your next bill @TMobileHelp @115911  and I’m like are you kidding me? The amount of my money I spent SINCE JUNE I could have gotten my self a NEW IPHONE FOR MY BIRTHDAY | @356032 is the issue going on now ? *AdrianH
@115714 is it really this hard to cancel an acct? turned my phone in yet it’s still being charged a the full monthly fee? You have the Phone | @357477 with our account service team.
@115714 is it really this hard to cancel an acct? turned my phone in yet it’s still being charged a the full monthly fee? You have the Phone | @357477 If you want I can call you. Please send a callback number through direct message and I will get you in contact
"@115714 is it really this hard to cancel an acct? turned my phone in yet it’s still being charged a the full monthly fee? You have the Phone | @357477 Hello, what we need to do then is get you in contact with our account service team to look into this issue for you."
"I never would recommend going from @115725 to @115911 | @357625 What's got you feeling that way, Justine? DM us here with some details so we can turn this around. We're here for ya! *BlakeT"
"@TMobileHelp I can go to another carrier and get the watch faster or go to the store and get it today.What is the process and will it change | @357626 I'd love to review our options, send me a DM https://t.co/9IUH5Nit1g to get started. Thanks Kenneth. *AmberSellers"
"@TMobileHelp I paid off my EIP, when I jump do I still have to trade my phone in even though it’s paid off or should I just upgrade? | @357655 Great question there my friend, shoot me a DM and I'll get you all the deets! 😄 https://t.co/soWScqBSGm *JohnAnderson"
"@TMobileHelp so I’m confused, is the $300 off, any new iPhone still a thing, for me the 7 Plus not the 8. | @357674 That promotion is definitely still going! 😎 DM me for more info ➡ https://t.co/m0OQWGlE4J ⭐🤝 *SamoAljasim"
"@TMobileHelp I'm getting a ""502 Bad GatewayThe server returned an invalid or incomplete response""on your website. Should I worry? | @357732 Fear not! There's no need to worry when the #MagentaFairyGodMother is around! 😊 Fly into my DM! https://t.co/c09vKrd5yq *AshaBegum"
"@115911 Is your website down? Keep getting 502 bad gateway. | @357842 Hmm that's odd, Martha! We'll take care of anything you need for you. DM us here so we can help out. *BlakeT"
"@115913 @TMobileHelp @115858 retail, @127271, @116062, @ATT, and @115725 all have these watches in stock. Seriously considering switching to a carrier that gets orders out on time. Especially for the #iphonex. | @355877 @115913 These watches look awesome! Let's check on that order status to ensure you get yours ASAP. DM me. https://t.co/EdLkYIfmTn *MariahDaigle"
"I hate @115911 Bro.......like 🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️ | @213509 Ouch! What makes you say that, Jibri? DM us here with some details so we can take care of you. *BlakeT"
@sprintcare claims to not be able to do something but I know they can. Officially switching to a new phone provider. | @357910 We hate to hear you want to leave the sprint family. How can we help you today?
"@TMobileHelp Sage helped me out. Thanks! | @357957 Thanks for reaching out, and working with me to get to the bottom of this, Clint! #YouAreTheMVP *SageMcGowan"
@115911 switched back to you guys after 3 years and youre already fucking up one week in🤦🏻‍♂️ | @357958 Oh no! We would like to welcome you back with the best experience you expect. Send us a DM & let us know what's going on. *KeithM
Why is it that ONLY @115714 had failed to Post the CORRECT PRICING for the iPhone X...You dipshits im switching to @115911 how can we start | @357971 What a wonderful morning! Tell us what you want in a DM and we'll work something out for you. *NaeJ
Why is it that ONLY @115714 had failed to Post the CORRECT PRICING for the iPhone X...You dipshits im switching to @115911 how can we start | @357971 We'll be having great options for our valued customers. There's a lot coming. Stay tuned. 2/2 - AA
Why is it that ONLY @115714 had failed to Post the CORRECT PRICING for the iPhone X...You dipshits im switching to @115911 how can we start | @357971 Hey! We know you're excited for this amazing phone. We have released the general price for each memory storage. 1/2 - AA
"Thank god I don't live a #HorrorMovie @115714 or I'd be the first to die. https://t.co/fk2aS7NTHV | @358026 Allow us to further look into this. Please send us a Direct Message, so that we can further assist you. -CS"
"@sprintcare the iPhone forever plan by sprint is that included the iPhone x when it come out ? | @358037 least 12 monthly payments, you are eligible to upgrade. - WE"
"@sprintcare the iPhone forever plan by sprint is that included the iPhone x when it come out ? | @358037 Although with the iPhone forever lease term is 18 months, if the next iPhone is launched and you've made at - WE"
@sprintcare the iPhone forever plan by sprint is that included the iPhone x when it come out ? | @358037 Sure! Phone Forever program allows you to upgrade to the latest iPhone every year. - WE
Soooo @115714 made me miss out on a good $200 lastnight 😡😡😡 | @358039 Hey there! Is there anything that you would like us to assist with? -MM
"@TMobileHelp I've changed my name on my account, but caller ID is still showing my previous name. How can I update this? | @342466 Hey Micahel,  hit me up with a DM and I'll get this checked for you. 😊 https://t.co/JndQXzqo6y #IveGotYouCovered *UsmanArif"
"See you on MFC soon ya'll just dealing with @115911 right now 😖 | @358169 What's going on, Jada? DM us if you need assistance. We can discuss any concerns you may have. *KeithM"
"@TMobileHelp my phone is on vacay and I'm not! Should say I'm in Tucson (where I am), not Phx with GPS turned off nor LA when it's on. | @358171 Yikes. That doesn't sound right. Let's take a look at this, Jeremy :) https://t.co/DMr1doG7OR *JulissaBadillo"
"hey, @115714 , how about u improve ur fuccin service because it sucks and i’m paying 3 bills for it. thanks -Sy | @358224 Hi, please send us a DM so that we can further assist you. -RA"
@115714 Aún sin servicio en Humacao. | @358225 Gracias por contactarnos. Estamos trabajando arduamente para restaurar los servicios. Gracias por su paciencia. - LP
"@115714  if my bill isn’t fixed in 48 hours @115725 or @115911 will have a new customer | @358227 Hi there, please send us a Direct Message, so that we can further assist you. Thank you. -CA"
@115714 and at the end of waiting in line twice your people can't even give consistent information | @358228 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@115714 and at the end of waiting in line twice your people can't even give consistent information | @358228 (2/2) What information do you need? Is there anything we can do for you today? - WR
"Exactly my bill is 142 just By myself I have yet to pay it 🤷🏾‍♀️ https://t.co/zEtgWfGmko | @358229 That doesn't sound fun. We want to help you. Please send us a Direct Message, so that we can further assist you. -CE"
"@sprintcare, @115714 techsupport, I still can't make calls in some parts of my Home. Contract or no contract. Im leaving sprint. After 15yrs https://t.co/qtnmKQe3JM | @358231 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. We are here to help. -JE"
@116447 @115714 @VerizonSupport @ATT  @TMobileHelp able to send $10 b4 - only $3 now @sprintcare for 1hr no answer terrible cs https://t.co/S9gjD6GKyy | @126868 We respond! :-) Looking to come over to T-Mobile? send us a DM! https://t.co/dPHUAru2pc *MikeVance
"@115911 customer service is very disappointing. called 2 express my concerns abt getting extra charges, the rep told me ""she doesn't care."" | @358283 Whoa, Ivens! That is not acceptable! Please send us a DM so we can get a closer look for you! We are here to help! *BrookeK"
"What is going on with my service ?! @115714 #SprintServiceIsTerrible | @358328 Hey, i would like help. What type of issues are you having? - BB"
@115911 im not in mia no more why my shit trash ??? | @358377 Lets take a look and get this turned around! DM us *MelJ
@TMobileHelp WHY is it that the T-Mobile website changes to Spanish just because of my IP? My devices are set to English… | @331267 Hey there!  Can you shoot us a DM? - https://t.co/Llbz2sQI37 *JohnKuhn
Just had a great experience with some spotty coverage issues.  @TMobileHelp to the rescue with a signal booster.  They even waived shipng $$ | @358539 Woo! So glad we got you all taken care of :) Have a great day! *NatalieKelm
"@115714 in the red box...typical for the last month. Constantly losing coverage and sites/photos taking forever to load. What’s up with this https://t.co/7cTdza2e7q | @358582 Hi there, please send us a Direct Message, so that we can further assist you. -SH"
Had a ticket in with @115714 for 4 weeks now on a phone I turned in and never received a credit for. Good job! @116447 | @212660 We will be glad to look into this for you.
"@344970 @115913  I can see why HTC is no longer with T-Mobile, had my phone since 08/05/2017 and no updates.  Was loyal customer,  hurts https://t.co/Uiu338C04M | @358596 @115913 We want to see you with you with a working device! DM me if we can help https://t.co/PUCbqyZK4U *RachaelTansey"
"@115913 switched 2 @115911's taxes incl plan 2 get @116602 - told bill would go down, but it went up b/c no more line on us - not cool | @358666 @115913 We'd love the chance to check out your bill with you! Please send us a DM so we can assist. *CassyFitzgerald"
"Passed by the @23569 tour truck, decked out in @115911 magenta! #rockon https://t.co/1Trx4eysI6 | @338105 Awesome, thank you for the pics! KeepCalmChiveOn! :) *EdBatangan"
"@TMobileHelp @115911 I am going to cancel my service today. I don’t understand how people who order there stuff after me gets it first. Smh | @336887 That's not what we want to have happen! Send me a DM, let's chat about that order. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
@TMobileHelp looking to move from Verizon - 4 Business lines. What r my options? | @358714 We'd be happy to chat options. Click this link to send us a Direct Message to begin: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp is your site down? I need to pay my bill and nothing’s loading | @349777 Oh dear! Shoot me a DM so I can get you fixed up today. 👌 #MagentaSavior *FreyaH
Just paid off my current phone EIP. Watch me make this jump from @115911 to @115725 ✌☕ | @358860 Yikes! Why are you leaving us? *NaeJ
"@TMobileHelp I feel like I reach out every few months for help. Still nothing. Phone contracts end in November.. want to stay, but no help:( | @358881 I want to turn this around for you! Please follow this link:https://t.co/rAosiBSeqZ to DM me. Thank you! *PaulPerkins"
"@TMobileHelp I am an Apple employee that needs to switch from a old T-Mobile dealer line to T-Mobile One plan with the dealer line discount | @358882 Luckily, you've reached TForce and we've got your back :) DM us and we'll help!  📩  https://t.co/sSNDOSJlnR *AshleyHamilton"
@TMobileHelp how do I sign up for Netflix on us? | @145270 Send me a DM and I'll get you #AllTheDeets! Find me here: https://t.co/9IUH5Nit1g Thanks :) *AmberSellers
@TMobileHelp Thanks for helping fix my Note 8 BOGO deal. | @358883 Glad to hear that is resolved for you! Have a wonderful weekend! #MagentaFam *MattHargleroad
@TMobileHelp I'm not receiving text messages and most of the texts I send don't go through either. Please help. Thanks! | @358884 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
@115911 @TMobileHelp https://t.co/9NYIhRw7gr | @358885 I'd love to help you out. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
"I really enjoy paying $70 a month for horrible cell service. Thx @115911 btw, this is at SLC airport. 😡 https://t.co/gJUMoinuBp | @358886 Let's keep the blazing speeds going, Shaun. Send us a DM and we'll work together to figure things out. *KeithM"
"I'm getting a masters course in how to lose a customer forever from @115714 right now. Holding my phone hostage is not going to keep me. | @358927 We are concerned about your message and we'll be happy to help you. Please send us a DM, so that we can further assist you. - AP"
This close to leaving sprint @115714 | @358928 It saddens us to see you want to leave our #SprintFamily. What makes you feel this way about us? -NC
"@115714 service is the worst. Days like today make me understand why none of my friends and family use them. | @358949 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -DJ"
@358951 @116447 @115714 @55 Been a customer circ.2010 best they wanna do is $40 plan w/autopay $68/mo after f-ing fees! 1 line! Wont be renewing contract in 2yrs. | @358950 @116447 Team @116447 will be more than happy to discuss plan options with you.  Please provide a good contact number. https://t.co/rMApsV8PQY
@125652 I filed a BAD COVERAGE ticket @115911 on 3/1/17. America's Reliable Network is a bull! Never switch from @115725 to @115911 | @118741 @125652 Hey! It's important to have great coverage. DM us and we'll check out that ticket! *AlissaFast https://t.co/JZo5j0MJSD
@125652 I filed a BAD COVERAGE ticket @115911 on 3/1/17. America's Reliable Network is a bull! Never switch from @115725 to @115911 | @118741 If you send us a DM we can definitely walk you through some steps to improve your service!! Let's get started!   =) *RileyRed
@115911 and if you can provide a better plan for your customers you won't. It's so easy to text and say are you interested but you don't https://t.co/77skXb4LRv | @169409 What questions do you have about our plans? Feel free to send us a DM and we can chat. https://t.co/WZM6cbcgHU *JonPorter
"@TMobileHelp any info on the iPhone X on JOD, in regards to down payments yet? | @191668 I would love to check into this and ensure that everything is as awesome as you are!  DM me: https://t.co/tdwt367vMq *NevinBruce"
"This sprint store is playing pop punk thank you i appreciate you guys @115714 | @359097 Not a problem, Doctor Prosper! We're glad you're enjoying it. -CDE"
@sprintcare my gf phone won't function again. When is tmobile buying you again. | @359098 Hey! How can I help you? - RR
"I am so sick and tired of the shitty and unreliable service I have with @115714! | @359099 Were so sorry for the service issues you're having, Jacqueline. Would you DM us the specifics so we can take a look? -CDE"
"So @115714 going down again? I should be shocked but more disappointed #SprintDown | @279199 Oh…that’s so not cool…let me check it out for you! Are you having voice, data and text issues? Shoot us a DM. -AH"
"@115714 sucks | @359100 Please tell us, how have we let you down? We'd like the opportunity to change your view of our services. - AW"
"I love it @ATT @117735 , havent been a client in tour mobile service 1 month and I already want to switch. I should had stayed at @115714 | @359101 We wish you would have stayed with us too and we want you back with us."
"@115714 I think I'm for with y'all service literally sucks. Every time I don't have it friend will record I'm sure @115725 will enjoy | @359102 Hello. Thanks for reaching us out. Please send us a DM, so we can review this matter for you. - YD https://t.co/rMApsV8PQY"
"I’m so sick of sprint honestly about to switch carriers #sprint #CellPhone #overit | @359103 Oh no, what's going on? We don't want to loose you!"
"@TMobileHelp @115714 which one is better? | @156987 (3/3) Feel free to let us know if you have any further questions for us, we're here for you. WR - WR"
@TMobileHelp @115714 which one is better? | @156987 (2/3) Feel free to visit this link: https://t.co/1vXODAfpAB for information on our buyout promotion. - WR
@TMobileHelp @115714 which one is better? | @156987 (1/3) Thank you for your interest in becoming part of Sprint. We would really love for you to join our family. - WR
"Taking to twitter because I know it'll be more helpful.

@TMobileHelp's phone support has been terrible. I need information & help. | @359224 Information & help? We have that! Send me a DM. https://t.co/dPHUAru2pc *MikeVance"
"@115714 REDEMPTION!!  @359247 and Kevin with Store 237 by UCF!!! Thanks. https://t.co/B9suTatalr | @359246 You can also send us a Direct Message, so that we can further assist you. -CA"
"@115714 REDEMPTION!!  @359247 and Kevin with Store 237 by UCF!!! Thanks. https://t.co/B9suTatalr | @359246 Before you provide this info, please follow us, so we may further chat in our private forum. Thank you -CA"
@115714 REDEMPTION!!  @359247 and Kevin with Store 237 by UCF!!! Thanks. https://t.co/B9suTatalr | @359246 Hi Valerie. Could you forward the message you received at the store concerning the replacement. Thank you. -CA
@115714 I'm moving to Canada... What can I do in regards to my contract? | @359249 We regret to hear that you are moving. DM your phone number so that we may research your concerns and reach out.
"@115714 would like to talk to you about some of the worst customer experience I've ever received in Wareham MA. 

Just walked into @115725 | @359250 We here at Sprint aim to provide 100% great and excellent quality service to all. Please allow us to change the way you feel about us. - AW"
My phone calls are dropping like a bad habit wtf @115714 | @359251 @115714 Please follow us so we can assist you with your concerns. -CE
"My phone calls are dropping like a bad habit wtf @115714 | @359251 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -CE"
@115714 did y’all cut me off again or is my shit just that dry | @359253 Hey there! If you can DM us we're more than happy to look into the status for you. :] -CDE
Nice job @115911...my order was delayed six week and now it’s 3-4 months?! Unacceptable. Guess it’s time to look into @115725 or @115714 | @359377 We're here for you! Send us a DM so we can answer any questions you have! *ElleA
If @115911 could work better in  buildings my life would be so much easier at work. | @359480 We completely understand Britt. Send us your work location in a DM and we'll check out that area. *KaeW
@134202 has acknowledged speaker grill defect but Sprint customers keep getting the run around @116447 @260054 @sprintcare | @359499 Let's get this turned around for you. Send us a DM so we can get started @116447 @260054 https://t.co/W9zlEgqsFe
Sick of paying for @115714 shitty service. It's been 3 plus months of dropping to 1 bar service | @359512 Hey there! We would like to help assist. Shoot us in DM. -MM
"It's been a month since my wife paid for her Sprint phone & 3 calls later its still locked to Sprint #customernoservice @323274 @115714 | @359513 Hello, we apologize for the delay with your request. Can you please clarify if the phone is leased or installment payments?"
"I NEED MY PHONE UNLOCKED I HATE @115714 | @236577 Hello! We apologize for any inconvenience, let us help. Please DM us to further assist you about your request. -VS"
@115913 @115911 just had the worst experience ever in a T-Mobile store employees sitting on counter watching football.I just walked out https://t.co/DyekaotaBd | @359594 @115913 We want you to have a great experience whenever you reach out to us. Please DM us: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp I agreed to an update on my Samsung J7 yesterday. Battery will not achieve full charge since. I even powered off. Nope. Help! | @357957 https://t.co/PJshX6BC4d *SageMcGowan
@TMobileHelp I agreed to an update on my Samsung J7 yesterday. Battery will not achieve full charge since. I even powered off. Nope. Help! | @357957 Yikes! Send a DM our way so we can chat about this and get you back up and running! *SageMcGowan
Now he needs a court order and/or subpoena for @115911 @TMobileHelp to investigate and release details of his identity theft. Sad! | @171855 Oh my! Send me a DM so we can look over everything with a fresh set of eyes! https://t.co/mWBmUyAVcs *MelissaWarren
@115911 This OS update I agreed to yesterday on my Samsung J7. The battery will not charge past 90% since. Powered off to charge. Nope. | @357957 Let's take a closer look into this Clint. Please send us a DM to get started. *JasmineS
"@115911 @TMobileHelp Hello! Am I able to use my hotspot while I'm in Germany as I did in the states (no charge), or is there a fee? 😁 | @359773 Let's see if you've got Simple Global, Coco. DM me https://t.co/wnPk0Kpe5r. *BrittanyJones"
"@TMobileHelp Do you guys still have the iphone se in stock? or are they all pre-owned? I'm trying to get ny mom one in November for her bday | @157326 What a great gift! DM me here https://t.co/xTjNVF3Ex4  , let’s check it out! *KirstenHartford"
"Nevermind...browser payments don't work either. You really are the worst @115911. Network sucks and now your payment portals do too. | @359792 What's going on, Isaac? *NaeJ"
"Why is @115911’s LTE the absolute slowest in Jackson Heights, NY? | @359793 Uh oh, Charyl! Please send us a DM and allow us to take a look into this! We are here for you! *BrookeK"
"@TMobileHelp @115913 I’ve been messaging with tmobilehelp for 3hrs and 3 agents & haven’t gotten anything fix should i just work 4 u now | @359961 @115913 We're here for you and truly want to help, Jorge. We'll be meeting you back in DM ASAP to continue. *DanKing"
"@115725 service is trash I’m switching back to @115911 dont believe the hype I need to change numbers anyway | @359962 We'd love to have ya back, Shawn! DM us if you've got any questions or would like some guidance in regards to the switch. *BlakeT"
@115913 looking to move back to T from V.  Any good deals on Buisiness plans John? #HR4HR | @358714 @115913 We'd love to see you join the Magenta Side. DM us anytime to chat plan options: https://t.co/cuEwtd2epS *DanKing
"@115911 Hey I have a question about what my options are with my gear s2 that I got on Verizon but I switched to y'all last month | @116941 We want you to max out your device possibilities, Brandon. Send us a DM and let us explore all the options for you. *JeremyJ"
@115714 customer service makes me want to stab my ears with an ice pic.. about to switch back to @115725 | @359992 That's not good! Can you please tell me why you feel this way? -DS
"@116447 | @359993 I'm with  Team @116447 & here to help. My apologies, for this what is a good number & time that you can be reached?"
"@sprintcare there’s no way I pay $700 for my phone + the best protection & still have to pay $150 to get my screen fixed. Time to switch. | @359994 Hello Angela, thank you so much for reaching out to us today in regards to your cracked screen.  Please DM me! -MB"
"Lol that’s EXACTLY what happens to mines. The jig is up @115714 https://t.co/rDK9zxgRFw | @357129 (2/2) Please send us a DM, so that we can further assist you. Thank you! - WR"
"Lol that’s EXACTLY what happens to mines. The jig is up @115714 https://t.co/rDK9zxgRFw | @357129 (1/2) That's not good, we completely understand the inconvenience you're facing. We'll be happy to look into it for you. - WR"
"Loving the #note8  so much better then #iPhone8Plus thanks @115911 , fixing the issue I had | @280680 I'm thrilled to hear that you love your new phone, Shonna! What's your favorite feature? *MichaelHarvill"
"Hey @TMobileHelp wife I having service issues on iOS 11.0.3 with her iPhone 6S. Is there a carrier update? Thanks | @296790 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@sprintcare who can I talk to about my charger | @171529 Hey there, what seems to be the issue with your charger? -AS"
"trying to login to t mobile account but it keeps telling me ""bad gateway"" PLEASE HELP @TMobileHelp | @355467 I have you covered. Please send me a DM so we may review together :) https://t.co/6JAtI8jAfO *RubenHernandez"
"@TMobileHelp my sync up and drive is not working right can you help | @360183 I'd be glad to help! Send me a DM, tell me more about what's going on: https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@115714 is there a web page issue? just trying to change address and keeps going to cart! | @360234 Good afternoon, Murry! We're not seeing any reports or incidents for the site. Have you tried clearing cache & cookies? -CDE"
@TMobileHelp you people ROCK https://t.co/64j71B6vmk | @150487 Haha that is an amazing picture! <3 *JohnKuhn
"@115913 Disappointed in ETA for Apple Watch 3 from @115911 December?! Even @116062 has in stock & Verizon. 3 month free serv worth it? | @360244 @115913 Waiting for something so epic is hard, DM me and we'll review your order together ttps://goo.gl/7B6QEx *TaylorBest"
A shout out to @115714 @125241 who cant get their shit together 22 days after the Hurricane and charged me my bill on time. Thanks | @360273 Can you send us a DM so we can address your concerns? We'd love to assist. -AS
@115913 JOD pricing for iPhone X | @161322 @115913 JOD pricing for the iPhone X will be coming soon. Stay tuned! *DanKing
"My @115911 One Plus International doesn't give me @116462 or anything United. CC:@115913 @TMobileHelp #onaplane https://t.co/oGDzxFxdrZ | @360378 @115913 We want to check this out with you and help, Jim. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp can I return a used screen protector? | @360379 Henry, we are here to help you in every way we can! we will meet you back in DM! *DJConstable"
@115911 @115913 I want every dime I spent at this sorry ass company!! Asap!!! | @353102 @115913 I see your DMs and will be meeting you there shortly. *StephanieGarza
"Emailed @115913 & received an executive email w/ number attached but no one ever answers... 😠 I don’t get it @115911 | @309351 @115913 My team and I are on standby ready to help, I look forward to your DM https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 supposedly prides themselves on “great customer service” right? So why am I not getting results yet @115913 🤦🏽‍♂️ ..... | @309351 @115913 I look forward to turning your experience around, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@118159 deberían arreglar la red en Miami, es una literal basura. | @360412 Hola! Por favor, envíenos un DM para asistirle mejor. - JM"
I freaking hate sprint why the freak did I switch the them. I never go off but I’m about to. Call them and can only speak to a 🖥 #sprint 👎🏼 | @360468 Oh wow! The way you feel is very concerning. What seems to be the problem? -JE
"Wow @115714, after 14 years I think I am finally going to switch providers. Sick of the damn games & overcharging me + rude reps. SMH! | @360471 We'll hate to see you leave our family. What's going on? Send us a DM elaborating so we can assist today. Sprint cares. -HS"
Thanks @115714 all I want is to talk to a person. And you made that Impossible. You're about to lose a customer. | @360476 I would love to speak with you. What seems to be your concern? -SW
@115911 how come I have no service in century link? Bullshit. | @360617 Let's figure out what's going on together. Send us a DM so we can take a look at that coverage. *KeithM
I feel like I’ve been a loyal customer to @TMobileHelp and for some reason I always get screwed out of these deals | @360619 I know 💸 doesn't grow on 🌲🌲s and I will ensure you have the best options possible!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115911 is at it again! Only a manager can fix my bill stay away from 6711 Richie Hwy store in Glen Burnie! | @360620 Woah what's going on, Siobhan? Please DM us here with some details so we can help out. We're here for ya! *BlakeT"
"@115911 any reasons why my new Pixel 2 wigs out on LTE in a certain spot, but is OK on HSPA+? Olgilvie train station in Chicago FYI | @360621 Hmm. There may be various factors causing this to happen, Greg. Send us a DM so we can figure out together. *KeithM"
"@115913 Please send TMobile service to Ferrum College in VA. | @360697 @115913 We'll check out the area at Ferrum College together, DM me and we'll chat https://t.co/Nr93OTtXRx *TaylorBest"
"Dam my screen protector just cracked..😫😫😫.. @115911 what to do.. | @360707 Yikes, we need your device to be at its peak performance. Send us a PM and we can talk about all the options. *JeremyJ"
".@115911 thanks for FREE Netflix
@115888 thanks for FREE Hulu (for students)

$5 Spot Hulu
$28 TMO Netflix (family discounts and promos) | @309481 Thank YOU for being awesome, Austin! #TeamMagenta *TanyaFalandysz"
@sprintcare what in the hell is wrong with my service?!?? | @360744 Could you tell us the nearest cross streets to where you're experiencing this issue? -SW
@115714 your coverage map is a #lie You do not have 3g coverage in #ri much less 4g LTE. Stop lying to customers. https://t.co/hq66CkJNYV | @184089 Hey there! Please send us a DM so we can further assist. -MM
"#Sprint, you keep screwing up my bill.  Then tell me to go to a Sprint store for a fix.  And the store is understaffed.  #mytimematters | @360752 Thanks for reaching out Mike. Tell me, are you at the store presently awaiting assistance? -MM"
#IdCallYouBut I keep getting routed to @115911 customer care for a payment. Let me find some WiFi so I can imessage you. | @360855 Send us a DM so we can check out your options. *WhitneyJ
"Aye @115714 your customer service is ass , why can't I get anyone on the phone ?!??? | @360871 Hey there! Please send us a DM with a brief description of your issue. -MM"
@TMobileHelp I'm trying to setup my free Netflix. Tried adding it 2x on MyT-Mobile and keeps saying it can't process at this time. | @360967 We've got your back! Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
They need your help @115858 @AppleSupport @115911 @TMobileHelp @AmazonHelp @115821 @117634 https://t.co/lnqXhWag17 | @360968 T-Force is ready! Meet us in DM to get started! https://t.co/QwRncnQuHg *CameronMadore
@TMobileHelp https://t.co/CipEiSae6X has been unavailable all weekend. Get 502 when trying to reach the login page. ETA when it'll be up? https://t.co/LcxuOV1p66 | @360969 Shoot me a DM and we can review together. :) https://t.co/6JAtI8jAfO *RubenHernandez
"@115911 avoid this service, they lie and deny you promotions you sign up for after you pay for them | @360980 It sounds like we have some work today!  I will meet you in DM and we will get started! *SamanthaCassidy"
"@115913 @115911 i signedup 4 sprint as they r offerin unltd al 4 free.Their netwk sucks. 
I wnt 2 mv bak 2 tmo if you cn match the offr | @360981 @115913 We'd love to have you back! Check out our incredible all inclusive plans here: https://t.co/RaKojihfeq *TaylorBest"
"@115714 you created an escalation ticket but never fixed the problem
that kiosk should not be in a no coverage area...lame, remember? | @269975 Hey there, Doc! We definitely want to address this for you, can you send us a DM? -CDE"
"Supposed to have a signal... right? Eh, it’s @115714. What am I to expect? #fakecellservice https://t.co/QtxHYh1Ec8 | @361015 Hi there, We saw your tweet and we would like to help. Please send us a DM, so that we can further assist you. - AP"
@117159 @TMobileHelp @115911 When will U offer a great deal to keep your customers? Your competition is offering better deals 2 go https://t.co/eyk2XFxHqx | @172611 We've got a ton of great deals! Let's see what suits you best. I'll meet you in DM https://t.co/BXDdporH4e *JenniferRivera
@sprintcare I'm having an issue activating a replacement iPhone 7. It says my sim card has locked | @361088 We apologize for the issues you are experiencing. We will reach out to you today to address your concerns.
"fuck @115911. I cannot believe the headache. | @361119 Alexis, whats going on? We absolutely wan to help, send a DM our way! *MelJ"
@TMobileHelp I am being told that I am not getting texts from people.  Can you check 4 me? | @361120 Oh no! Let's make sure your texts are coming through! Send me a DM so I can help: https://t.co/JeuDhfsNjR *NatalieKelm
"@115911 Is the worst phone company of all time | @361123 Please tell us what makes you say that, Carmen? Send us a DM so we can get more info about your experience & turn things around. *KeithM"
At the @115911 store and they don't have a single @115858 iPhone I want. Forced into getting what they have or not having a phone 😭☹️😡😠🤦🏻‍♀️ | @288941 We want to make sure you get the phone you want! Any other stores in the area? Shoot us a DM so we can assist. *JPL
"Whatever you do, don't go to @115714 , they fucking suck. https://t.co/bk7cwyPJ5V | @361146 Hey there, Dro; Can you please DM us with the issues you're having? -CDE"
"@sprintcare @115714 it took a good while, but your customer service team came through. Thank you all so much! | @361147 You're most welcome and thank you for being apart of our Sprint family. -AA"
"@115714 My phone has been constantly at 3G today. What's up with that? | @361151 We saw your tweet and we would like to help.Please send us a Direct Message, so that we can further assist you. - AP"
@115911 crap service!! For people who claim to be better then everyone else! https://t.co/yRDEpXWH61 | @361217 Let's take a look into the speeds for your coverage area and account. Send us a DM for assistance Jeff. *JasmineS
@TMobileHelp I have an issue with my hotspot on my phone | @200659 Send us a DM and we can take a look! https://t.co/WZM6cbcgHU *JonPorter
Hi @TMobileHelp can u tell me best plan for using my usa Tmobile cell in Italy? | @361275 Sounds like you're going on an awesome trip! Send me a DM so we can check for the best plan for you. https://t.co/D4NKjg57yo *SultanGardezy
"Leaving @115911 after 3.5yrs. Thnx, @115913 for the great time! The un-carrierer movement will not stop. Be aware #dumb&dumber | @361338 @115913 Hey Mark! We'll do whatever we can to keep your business, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@115714 I’m saddened by the news of the merger with T-Mobile. Time to start shopping for a new carrier. 🤔 | @361419 Hi there Christopher! Thank you for the post. Is there anything we can assist you with today? -HS
"Am I the only one with @115714 who never has service anywhere!! Like I legit have to be connected to WiFi to be able to use my phone😠 | @361420 Please send us a Direct Message, so that we can further assist you. -NE"
@115913  hi John I have around 11 years exp in volte/rcs. Previously worked in nokia/sonus. Currently working in att. How do I apply tmo | @361451 @115913 Hey! Check out our Careers site for all the info and steps to apply! https://t.co/II36W5Eszg *AlissaFast
"Really @115911 ....you had a falling out with Miami? B/C , clearly, you refuse to function here. | @330472 We want to unleash your mobile speeds every where you go. Send us a DM and let us take a closer look for you. *JeremyJ"
Me too. But we were told that Mobile users got a free gift each Tuesday if follow online. @115913 were we misinformed? @115911 https://t.co/tm8kWRlmun | @361452 @115913 Hey! Check out the T-Mobile Tuesdays app every week for all the great stuff! *AlissaFast
"@115911 Tried to use one of my JODs and a rep by the name mustafa was no help at all 😔😶 | @361453 Oh no! we always want you to have the device of your dreams, lets take a look and turn this around. DM us! *MelJ"
@TMobileHelp Thank you guys so much for making the transfer so easy! | @361454 Awesome! Thanks for giving us this chance. #MagentaForWin 🙌😉 https://t.co/sSNDOSJlnR *AshleyHamilton
"Please, for your sanity.

NEVER FUCKING USE @115714 | @252656 Hey there, Brandon. What seems to be the issue you're having?? You can DM us & we'll jump on it. :] -CDE"
"@115714 is the best because it has the most affordable rates of all major carriers #advocate #connectnow #loyalty | @361488 @361488 Thank you so much, we're so happy to hear you're enjoying the service! -CDE"
"@115714 I have a question | @361489 load 
Hey there! We'll be more than glad to help you. Send us your question in a DM for further assistance. - LM"
Why @115714 won't let me be great and surf the internet while I'm on the phone unless I'm connected to wifi! Switching back to @115725 asap | @361492 into getting a tablet deal that can work for the internet while you talking on your phone.
"Why @115714 won't let me be great and surf the internet while I'm on the phone unless I'm connected to wifi! Switching back to @115725 asap | @361492 note 8, S8, and S8+ it will work. But if you need to talk and surf the internet at the same time we can look"
Why @115714 won't let me be great and surf the internet while I'm on the phone unless I'm connected to wifi! Switching back to @115725 asap | @361492 We do know this is important to do and working on bringing that function back. Right now if you have the samsung
"@115714 is something else i tell ya . Ordered an upgrade online went to pick it up and they cant give it to nor can they cancel it...... | @183862 Good evening, Mohammed! Can you DM us with the specifics so we can take a look, please? -CDE"
@TMobileHelp @115913 is there anyway to get netflix paid for if I'm on the 2x$100 plan from 4 years ago? | @361589 @115913 To take advantage of this exciting deal you must have 2+ lines on our standard T-Mobile One taxes included price plan. *TaylorBest
"Just paid over $800 on a @115911 bill because employees added lines and features we didn't ask for, then wouldn't refund us @115913 | @361591 @115913 We'll get this checked out right away, DM me details https://t.co/Nr93OTtXRx *TaylorBest"
@115913 how much will iPhone X cost with JOD?? | @361667 @115913 Hey! Stay tuned for more details as we get closer to the pre-order date of 10/27! *AlissaFast
"@sprintcare I’m at West Loop 820 and Hwy 580 zip 76116 and I have TWO bars.  WHY???????????!!!?!!!!!!!!!!! https://t.co/72f0Qb4T5y | @361706 Hi, please send us a DM so that we can further assist you. -RA"
"@115714 thanks for great roaming experience while I was in Europe 
#ilovesprint | @361708 Awesome sauce, that's great news! Glad that we kept you feeling happy, valued and satisfied as this is our main motive. -AH"
"Hey also fuck @115911 for screwing my family over. Won’t have a working phone till who knows when | @361752 Family mean everything to us, Katelyn. What's going on?! Send us a DM and we can take a closer look for you. *JeremyJ"
@115913 so if I wanted 4 iPhone 7/8's with the best unlimited network (unlimited data and talk and text) what would my monthly bill be | @361753 @115913 Hey Mark! We'd love to have you on #TeamMagenta. DM me and we'll get you a quote https://t.co/Nr93OTtXRx *TaylorBest
@TMobileHelp is your website down? I can't get to my account page.. I get a 502 error | @361792 Being able to access the website with ease is always our goal! DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins
"@sprintcare traveled from austin to san antonio & my service is acting crazy. can y’all fix this | @361816 Oh no, that doesn't sound fun! Are you still in San Antonio? Can you tell me what's going on with your service? -CD"
@115913 @115911 is there gonna be any down payment on the new iPhone x pre orders for jump on demand customers | @361827 @115913 Hi! Stay tuned for more details as we get closer to the pre-order date of 10/27! *AlissaFast
I paid out my @115911 iPhone so that way I could switch carriers and leave my mom's plan. BUT I can't get it unlocked. 🤔🤔 #awesome | @361828 Having independence is key Ashanti! DM us and we can take a look. *MelJ
"@115911 long time customer, jump program member...super frustrated right now! | @361829 What's going on Krista? We're happy to take a look and turn this around. DM us! *MelJ"
"@115911 I'm literally so annoyed that I never have service #dobetter | @361830 No service is no fun so I hear ya, Nichelle. DM us here so we can look into your connection with you. *BlakeT"
"Sprint says we will unlock a phone, but then disconnects before unlock#badCSR @sprintcare #sad | @361861 What's up Rob! Please send us a Direct Message, so that we can further assist you. -BJ https://t.co/rMApsV8PQY"
"@TMobileHelp I just called to add a digits line, but it's not showing up in my digits app | @361945 Hey there! Lets make sure that DIGITS line is good to go. DM me! https://t.co/bwHAQCkoRc *DuncanWorks"
@115911 @TMobileHelp I requested for a manager to contact me regarding a open issue 5 days ago. Can someone please reach out.. | @362058 send me a DM and let's get you settled!  https://t.co/ezZMoc7QXB *GraceFranco
"@115911 = TRASH MOBILE https://t.co/doa8BHYmUk | @362059 Why would you say that, Johnny? Send us a DM and we can chat. 🤗 *TarynS"
Um @TMobileHelp Why can’t I hear people when they pick up the phone. This has been going on all weekend???? | @362060 Yikes! I'd love to get to the bottom of this with you! Send a DM my way! https://t.co/senzStoecA *HillaryTurner
"@115714 hey! When are ya going to pop up some towers arou d Winthrop and Twisp, WA? @115725 has this area saturated in 4G! https://t.co/ssu3dCLgGy | @233397 Hey I saw your post are you having issues with your service? Shoot me a DM so that we can look into this. -IB"
Went to @127271 for some day off shopping and ended up leaving w/ an HDMI cable & a 2 line switch to @115714 🤷🏼‍♀️💪🏼@257443 @3330 https://t.co/TCVU7n5nIu | @362103 Yay! Welcome to the Sprint family! We're so happy to have y'all. :] -CDE
"@115911 @115913 hey john when is the 300 dollar trade in over u don't have time today. would like to do it before the weekend is over | @362147 @115913 Hey Richard, this is for a limited time only so take advantage soon! *TaylorBest"
"Waiting at @115911 
🖕@115714 https://t.co/Z82fSaEFex | @362148 Hey Ashanty! Remember me? 😊 Feel free to DM me ➡ https://t.co/m0OQWGlE4J #TForce got your back! 💪 *SamoAljasim"
"The struggle of dealing with @115911 is starting to far outweighs the benefits .5 phone calls in two days with 5 different outcomes #nope | @270571 Let us get it right for you, Natalie. Come on over to DM and we can check this out. *JeremyJ"
"@115911 I'm being charged 1¢ per month after porting my number to another carrier. Cannot login to my.tmobile.. how do I stop this? | @362149 Whoa, Ed! Send us a DM and let's get all of this sorted out for you! We are here to assist! *BrookeK"
"Thanks for just now delivering two texts time-stamped 23 & 25 minutes ago, @115911.

Out there already, but per UM, Delaney is week-to-week | @362151 We know the importance of staying connected at all times, Christy. Send us a DM and let us check this out for you. *JeremyJ"
Can you have a rep dm me or do the extended payment plan since you were able to locate the missing device @115913 @TMobileHelp @115911 | @260091 @115913 I’m on it now that now and will be reaching out to complete the process. https://t.co/Et1Fu7xZtb *BarbPelotte
@TMobileHelp  I have Simple Choice plan with 4 lines. Can I still apply for UNLEASH #Pixel2 offer to receive master card for $325 ? | @362179 Absolutely! I just responded to your DM so I will work with you there :) Thank you so much! *TylerRoquemore
"@TMobileHelp I’m canceling my service with you guys if this screwup doesn’t get fixed | @362183 Oh golly me, it makes me sad to see this. Please send me a DM, so I can help, and turn this around. https://t.co/NICrRPn7OP *SierraRichards"
@115913 @115911 does the $300 trade in deal work with the iPhone X? | @362184 @115913 It absolutely does! *TaylorBest
@sprintcare .. no you don't!! Going elsewhere!! | @348505 This is concerning us! Please send us a DM with more details about what is happening so that we can further assist you. - RR
".@115714 your cust. service is terrible. Your in-Store reps are unhelpful. Just waited 20mins for my appt to be told they can’t/won’t help. | @362210 Oh man, it doesn't sound funny. Please send us a Direct Message, so that I can further assist you. - SH"
"@115714 you suck | @362211 Send us a DM, let us know what makes you feel this way. We will be right here awaiting your response. - RM"
"@115714 you suck | @362211 Hey Cass, this is definitely not the perception of sprint we want anyone to have. - RM"
"@115714 fix your damn website its a piece of crsp and everything i want to do and check on gives me errors. Thanks | @362213 Hey, this doesn't sound good. Let chat send me a DM. -KJ"
@115913 SIM in watch sent to other customer with my #. Still not resolved. Is it normal to change representatives 13 times and have to explain to everyone? https://t.co/HV9gHRGOGq | @351549 @115913 I'm here to get this resolved for you. I'll be responding to your DM shortly. *StephanieGarza
@TMobileHelp any iPhone X pricing yet? | @362333 I would love to check into your best options for that amazing phone. DM me: https://t.co/tdwt367vMq *NevinBruce
@115913 csa's twice said I could get the Pixel2 promo by adding line to Simple Choice & failed. 1 said 2ln/$100 available & failed 😑😠 | @362336 @115913 Plans are my specialty. I'd love to look into this together. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams
"@TMobileHelp will t mobile stores have demo units of the lgv30, and is there any update on why digits is broken on $30 (5gb 100min) prepaid? | @362337 I can help you with your device and plan questions! Shoot me a DM here https://t.co/jAb1JkOMRy  *AngieShaw"
This is a little disappointing. Looks like no more video streaming in Canada and Mexico now there will be a 5gig cap @115911 | @362339 No worries when you have T-Mobile ONE Plus International. Send us a DM for details. *JasmineS
I think it'd be appropriate for @115714 to actually pay me for having to put up with this extremely poor service as of late #KickBack #76054 | @362354 How long has the issue been occurring? Is there anyone else in the household that is being impacted by the issue? -BC
I think it'd be appropriate for @115714 to actually pay me for having to put up with this extremely poor service as of late #KickBack #76054 | @362354 We understand how frustrating service issues can be and we'd be glad to work with you to have the issue addressed. -BC
"I think it'd be appropriate for @115714 to actually pay me for having to put up with this extremely poor service as of late #KickBack #76054 | @362354 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue is affecting talk, text or data? -BC"
@TMobileHelp Have a question regarding a free line on my account | @309289 I've got answers for you! See your DM and will be replying soon :) https://t.co/hhkfSa6wT7 *JenniferJackson
"@TMobileHelp Why does it take 24 hours to switch phones for an existing customer? Phone customer service AWFUL. | @362494 Yikes! Swapping phones should be quick and seamless. Let's find out what's going on. DM me, plz. https://t.co/6NxKsl5RJm Thanks *JoshHenegar"
@115913 Im trying to order the iphone x on the @115911 website but it keeps crashing. I cant be up all night due to exams. HELP please! | @362497 @115913 Let's place an order for you through DM so you can catch some Zzz's. Hit us up here https://t.co/PUCbqyZK4U *RachaelTansey
I swear if I cant Pre order this Iphone X tonight @115714 I will be choosing another carrier watch 👀 | @362508 We definitely understand your concerns regarding this matter. Our website is under maintenance at the moment. We'll be back for you! - DB
"@sprintcare So should I refresh at 3am CT or stay on the queue page? | @362509 Hey Stuart! We wouldn't like to see you go. After 3:00AM CT, you can go and refresh the website. We're sorry for any inconvenience. - RC"
"@115913 @tmobilehelp the worst, cannot even order iphone x on the launch day! | @362519 @115913 We've got your back! Let us know what's going on in DM and we can help place an order for you https://t.co/MCyk8ZBJOM *RachaelTansey"
"Hey @115714 @sprintcare, someone forgot to turn the app back on. #IphoneXPreOrder https://t.co/qd0DVJXn69 | @362520 We know that you're excited, feel free to click on the link provided in the timeframe https://t.co/YkzaDqVPKw. 3/3 -ResolutionSup SR"
"Hey @115714 @sprintcare, someone forgot to turn the app back on. #IphoneXPreOrder https://t.co/qd0DVJXn69 | @362520 However, the site is under maintenance an dis scheduled to be back up in the next 27 minutes. 2/3 -ResolutionSup SR"
"Hey @115714 @sprintcare, someone forgot to turn the app back on. #IphoneXPreOrder https://t.co/qd0DVJXn69 | @362520 Yes, we know that it was scheduled for the specified time. 1/3 -ResolutionSup SR"
GUUUUURL you so lucky. I had issue with @115911 & @115913 SOOOO iGuess i don't get iPhone X. :'( https://t.co/UT6YxVTp6a | @362521 @115911 @115913 I want you to get your pre-order placed. Click on my picture https://t.co/5l5QnScpQg to send me a DM so I can help. *AshleyNelson
"@115913 I pay for device insurance every month. I go to use that insurance, they say they can't guarantee new or same color device. why? | @180193 @115913 Hey! I'd lvoe to check this out and get you more info, Josh! DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@115913 that you just don't care about? And all because you won't give me the Note 8 BOGO | @173071 @115913 Hello Stepen. We'll be sending you a DM shortly. Thank you! *AlissaFast
"@115911 are you all having service issues? #servicestandstill #2g | @362574 Everything should be working 100%, Billy! Send us a DM and we can make sure you have the best service! *TarynS"
"@115714 you can send a text from 404 - 04 @sprintcare to remedy my issue 8433363664 is my number aight thanks | @269975 Is the 404 - 04 the error you're receiving?? Just need a little clarification, Doc. -CDE"
"@sprintcare is there a possibility that i could get my iphone returned after 14 days. | @362628 Chao - Do you mean can you trade in your new phone after 14days, or do you mean you want your original phone? -CDE"
"Hey @115911 can you explain this??? My #Note5 has full signal but my #note8 on the same plan has nothing, and they are 6 inches apart #halp | @205430 Great question! Shoot us a DM, let's chat ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
"@TMobileHelp @115913 been w/ T-Mobile for 15 years. Ur Troy, Michigan branch mngr Todd is beyond rude. customers are harassed by him. | @362735 @115913 Having an epic experience is what we want for you. DM me so I can help: https://t.co/c6ROkAqiws *HollyAdams"
@TMobileHelp so is the @35622 supposed to be in stock tomorrow in stores or what? | @362736 That is correct! :D I'm super stoked for this awesome release! 💪😎🌟 *PatrickUllmann
@TMobileHelp can someone DM me about a business line when you get time. Thanks! | @362737 We have all the time for you Zack! DM me here: https://t.co/hhkfSa6wT7 *JenniferJackson
@115913 - why can't tmobile provide a refund in a over month when they can take the money in a second? | @362745 @115913 Hi Brian! We've got your DM and will be replying shortly. Thank you! *AlissaFast
"Wish I could switch to @115725 . This is ridiculous @115714 https://t.co/u282Ttjhrw | @362772 Greetings Britt, that does look frustrating.  Lets fix it, please DM me. Thank you so much. -MB"
@115913 - now your reps are figuring out how to lie to me again about my refund. | @362745 @115913 Please join me back in DM. Thanks! *ZachRicketts
@115911 I switched last night online...still haven't received the confirmation email. How long does it take? | @241049 Hey Gary! We'd love to look into this with you to ensure things start off on the right path. DM us here so we can help out. *BlakeT
@115913 need someone to contact me since @TMobileHelp is no help -at all... | @362058 @115913 Hi! Our team is her for you and we'd love to meet you have in DM. Thank you! *AlissaFast
"@115911 @TMobileHelp Increase the user capacity on your modules or something God dam 3G is being slow at long beach | @362877 Hey friend! Let's look into that together, shoot me a DM and we can work on this together! :) https://t.co/znHA9pL0mM *BrendanLee"
"@115911 tested outdoor, 29th &Hydraulic ICT. better, but not worth $160/mo. 4G huh? https://t.co/phyE7iBQ5z | @362909 My team and I are on standby ready to continue the dialogue. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"Not sure who the guy was who just called me from @TMobileHelp but he deserves a raise, my man was helpful ! | @362910 It was Batman! Glad he could help out! Thanks for being apart of the family! #Mysterysolved *AbigailRoach"
@116447 working with Sprint care is painful.  Theres no follow through on actions.  Still waiting for my 5th line to b added to promo | @362974 Team @116447 will reach out to you to address your account concerns today.
I'm getting threatening phone calls from a number I can't call back & @115911 can't trace- do I go to the cops? | @362977 Hi Genevieve! We take this seriously and want to review – DM us with some details so we can address this. *WhitneyJ
"Hey @115911 11yr customer here and after horrible customer service today I'm glad to say I'm switching to sprint | @362979 Hi Matt! We're sad to see you go, but we'd like to know more about your customer service experience. DM us so we can check it out. *WhitneyJ"
@115913 Why did you choose to do away with T-mobile's mobile without boarders? Unlimited down to 5GB?? Really?? | @363168 @115913 I see we're chatting in DM. We'll meet you there. *HollyAdams
@115911 service inside Little Caesars Arena needs an upgrade. | @363225 Hey Eric! Send us a DM so we can gather more details and we can take a looksie :) *ChanneyT
"@115911 sorry to go, I escalated but you couldn't do what was necessary to keep me and add my wife.  1 phone was all I needed. | @363246 We don't want to see you go, KraSean. Let's work it out. DM us. *GiselleM"
"@115911 i will file lawsuit against you n you will pay more than $930 that i am asking for . | @363247 What happened, Mazin? DM us, I'm sure we can figure it out and help. *JoanO"
"@116447 Hello Marcelo, Richard Layne  Sprint will not give me his superior so pls answer my email I sent  you on Oct 21 TY Jill Weeks | @363256 Thank you for reaching out. Team @116447 is here  and your concerns have been escalated to Executive services management team. -ERS"
@115911 @TMobileHelp the 2g speed data roaming limit is practically useless in #Taiwan and #Thailand 😂 | @363376 We have great roaming options that could help! Send me a DM and I can help you get back to your trip. *Tyler H
"@TMobileHelp is horrible and everyone just sends me around to someone else and saying “ sorry sir “ lol | @363514 I hate passing lets take this to the finish line!
Hit me up here: https://t.co/fFwcGHx0L1 :) *TaylorMoon"
@115911 @TMobileHelp hello im having a bit of trouble with my service the last two days. Calls drop approximately after 4 minutes help pls | @363515 Dropped calls are never fun. Let's keep you connected. Send me a DM.  https://t.co/bZG3n7w6ik *AdrianAlbright
"@115911 cannot preorder the #iPhoneX if I'm on the Jump on demand program? | @117236 Hey Gerard, let's make sure you're getting the right info. Can you send us a DM so we can get this cleared up? :)) *ChanneyT"
"All I want to do is talk to a real life human being but can I do that? Of course not @115714 | @363553 Thank you so much for reaching out to us, how we can help you? -JM"
awesome… 😍 🙂 https://t.co/howHPZyfqY | @363554 Hi! I will be happy to assist you. Tell me what's going on and I can help you. -ED
@115911 I hope y’all have a deal better than @115714 they disrespectful | @343814 We have the perfect plan for you! Send us a DM and we can assist further! *TarynS
@115913 Love your company but sadly I had to leave it for @115714 due to price😦 wish it could have been different | @363707 Thanks for reaching out to us. Is there anything we can assistance you with today? -MJ
"@115913 Love your company but sadly I had to leave it for @115714 due to price😦 wish it could have been different | @363707 @115913 We'll ensure you're on the best plan possible, DM me and we'll peek at your account https://t.co/Nr93OTtXRx *TaylorBest"
"@sprintcare, another @115714 Customer Support phone marathon today. Could not get a resolution so I'm waving the 'I surrender' white flag. | @290135 Thank you for reaching out to us again. We are still expecting your response. Kindly send us a direct message to further assist you. -CO"
"Umm hello @sprintcare https://t.co/a1UHHA5K6p | @309496 I'm sorry for the delay, I'm waiting for a response."
Umm hello @sprintcare https://t.co/a1UHHA5K6p | @309496 It has been fixed and we can now help you activate your phone.
"https://t.co/VXRvupxznM
@TMobileHelp ???was last month or year or this year . | @261158 Send us a DM and I'd be happy to discuss any concerns about your account! https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
"@115911 you have managed to screw me over millions of times | @363771 Whoa, what's going on?? We definitely want to get this figured out and turned this around for you! *KittyG"
"@115913 @115911 I always have to jump thru hoops to get simple things done. My rebates was denied due to system issues, no one can fix👎 | @363772 @115913 Our team would love to give it a try, Mike! DM us so we can get more details! *AlissaFast"
@115911 I'm getting a 502 error when I try to login and pay my bill | @363877 We know that paying your bill is a must so we'll assist you with it. Send us a DM and we'll take a look. *KaeW
"8 Stores later and no #LGV30 anywhere :( Weird thing is all the stores stated they didn't have any on launch day. Can you explain @115911 | @363907 Pablo, we've got it available for you here https://t.co/6Iss2A1m1t. Please DM us. We're happy to assist you. *GiselleM"
@TMobileHelp website won't accept my bank info (it is definitely correct) oh look but I can call it in FOR EIGHT DOLLARS #scam #wtf | @363908 Oh no! That's not cool at all! Send us a DM and I'd love to help! *TylerBrown
"@115911 is something happening to your website? I can’t pay my bill. | @363911 Hey there, Crystal! Not that we know of! Feel free to send us a DM and let's get to the bottom of this! *BrookeK"
Lol so many missed texts and calls bro https://t.co/VbfL1u7Ifp | @363988 Thanks for reaching out. Please send us a DM with a brief description of your issue so we can further assist. -MM
@115714 doesn't take the payment setup and restricts my service.... Wtf | @363989 Hey there Juice I saw you message and I would love to assist you. Please follow us and send me a DM. -KJ
"@115911 I am fed up with tmobile telling me one thing amd doing something else and overcharging me for b.s | @364018 Whoa Kevin, what's going on? Shoot us a DM with the details, we want to turn this around! *KittyG"
@115913 @115911 Ur about to lose an 11 year customer over a technicality. 17samn8bogo is more like 17samn8nogo. #FedUp | @363772 @115913 Hi Mike! I'd be sad to see you go! We'd love the opportunity to make this right! DM us. *AlissaFast
Y’all customer service open 24hrs? @TMobileHelp | @364112 We sure are and we are here to help! 24/7. :) Need help? Send me a DM! https://t.co/dPHUAru2pc *MikeVance
@TMobileHelp what’s going on with your service (look at my bars) @115913 @115911 https://t.co/JHHFYuUqAG | @364113 @115913 3 bars are decent! Let's look into this further to see if anything else is happening out there! DM us! https://t.co/3sF8qpf2nx *AlissaFast
@115913 Who do I contact about the dead zones in Kansas? It is about to make me switch back to AT&T. | @364114 @115913 Hi Justin! You've come to the right place. DM us so we can get more details. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Search ""Jump on Demand sucks"" ... training needed? Not trying to take advantage, rather believed the #uncarrier promises! https://t.co/baJARYCo7z | @364115 Hey there Kori! We are here to help! Reach back out to us in DM so we can further continue this discussion :) *KaiLavendar"
"@sprintcare what time tonight after 12 am will we be able to order the lg v30+? | @364138 Thanks for reaching out Morgan, I appreciate your feedback & want to help. Visit this link 4 info, https://t.co/WbAJVweAW7. Sprint. -MM"
@115714 has the absolute worst customer service I've ever been in contact with.....I just switched over to them and I'm already ready to go | @364148 That's not the feedback that we like to read! What seems to be the issue at the moment? Please let us know. - DB
"2hrs DM cust serv chat, 1hr in store, 1hr on phone ... time to say g'night. Final answer is ""honestly, we are not completely clear"" @115911 | @364115 Hey Kori, I have more details and I am going to send you a DM with them right away! *SidneyNorton"
@115911 @TMobileHelp unable to do #932# all day. Is something out on the network? | @364195 We want you to be connected! Send me a DM for help. https://t.co/dPHUAru2pc *MikeVance
"@TMobileHelp I can clearly hear conversations of all you other reps when I call 611 | @364196 We would love to look a further into this for you, send me a DM so we can chat! https://t.co/xaT8QuZFeS *SidneyNorton"
@TMobileHelp Your online payment system is broken. I have entered a valid card several times and it always rejects the # as not valid | @364200 OH gosh let’s make sure we have got you covered! Shoot me a DM so we can chat! https://t.co/nFCVJunANW *DJConstable
"Finally about to tweet about acl since @115911 sold me a ""fully charged"" extra battery that was dead #acl #aclblues #fuckyouTmobile | @364203 Woah that's harsh, Trevor. Let us look into this, I'm sure we can turn it around. DM us. *JoanO"
Aye @115911 how we go from $300 to $155 for my trade-in on my phone?! That’s disrespectful smh | @364287 Let's take a look into your trade-in values and/or offers. Send us a DM for assistance. *JasmineS
"@AppleSupport @115911 my cellular data keeps getting shut off by itself. I rebooted & updated my phone but it keeps doing it. Help pls | @364307 Yikes, we need to get this fixed asap! Send us a DM and we'll assist you further Lavada! *HeatherSaenz"
@TMobileHelp is there a referral program? If an existing customer refers a friend type deal? | @364308 Sure is! Check this out: https://t.co/6GRwdoxFzG *JessicaBrenhaug
#sprintthescammer @115714 @sprintcare total of 7 hours wasted trying to resolve this issue | @364311 Hey there! Please send us a DM with a brief description of your issue. -MM
Another $1 donated to hurricane recovery by @115911! Use #HR4HR to join the cause! | @364389 You are amazing Ryan! Thank you for your support! 👍😉 *HeatherSaenz
"Cellphone service, they are going to have to make it right before my contract ends. All these options and you want to have poor cs @115714 | @364404 Hey! What type of inconveniences are you experiencing at the moment? Let us know. - DB"
@115913 why has my bill gone up 5 dollars after being charged 70 for the last 6 months I thought it was one price that’s it ? confused https://t.co/8Jm4xPHqeU | @364468 @115913 Billing is what I do best. DM me so I can check it out with you. https://t.co/c6ROkAqiws *HollyAdams
"@115714 I’m trying to verify my email on my iPhone and once I get the verification code, it’s back to the sign on page!!! | @364487 We'd be happy to assist. Please send us a DM with more information."
@115911 guys how much do you give when I'm switching from one network and i still have money to pay on the phone | @364490 Sounds like you're interested in our Carrier Freedom program! Send us a DM so we can give you the full deets! :) *HeatherSaenz
Only thing I regret about tcon was the no service with @115911 I had to play guess where everyone is and pray I'm lucky to find them. | @364491 Oh no Silvino! Are you still experiencing this? Send us a DM and we'll make sure you're taken care of! *MelJ
"@115911 what are the prices for the iphone x if i’ve paid off my 6s and want to make monthly payments? | @364493 Hey! Monthly pricing depends on a lot of account factors, we'd love to take a look for you, just send us a DM and we can help :) *KittyG"
"I just got @115911 back. They lied my network connection slow as shit on 4 bars. 😐 | @364494 Hmm, we're going to have to look into this for you Willie. Send us a DM and we'll investigate further! *HeatherSaenz"
I hate @115714 I definitely need to switch services | @364516 That's not the type of feedback that we like to read! What seems to be the issue? Let us know. - DB
@TMobileHelp - i've been waiting online for someone to respond to my chat window.  Been about 30 minutes now?  #WhatGives | @364539 Oh dear! Please send us a DM and we will get you taken care of! *JulieM
"@115911 #tmobilebogo #lied bought 4 Moto z force phones, with BOGO rebate, entered everything in weeks ago, found out today DENIED. lies | @116950 Hi Wendy, let us take a look at what happened there. We want you to get the deal you signed up for, DM us. *JoanO"
"@115911 @TMobileHelp @115913 I just lost another hour of my life to your jump on demand plan due to your shipping lable 11 months ago! | @364540 @115913 Your time is important to us, Mike. DM me so we can help https://t.co/Nr93OTtXRx *TaylorBest"
"I was with @115911 for 5 yrs please look over your bill and question all charges | @364541 LB, your experience is very important to us. Please send us a DM. We look forward to assisting you. *GiselleM"
@115911 is out looking into @115725  or AT&T | @364541 Oh no! That's not how we want you to feel. Tell us more in a DM so we can look into this for you. *NaeJ
@115911 your digits web doesn't work since lunch. :( https://t.co/THcL8c4rUL | @364571 Oh no! Let's make sure you can enjoy that awesome DIGITS service. Send us a DM so we can assist. *KeithM
"@115913 you are my last hope sir. You agents are not helping me since April. My phone is lock, fully paid, customer n Tmobile for 4years https://t.co/nwTapqZpsQ | @328711 @115913 @115913 I want to help you through this unlock request. I will reply via DM right away. *AshleyNelson"
"@TMobileHelp please help https://t.co/qXKS09HTWZ | @364572 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
How y'all bitches @115911 gon send me an iPhone without the 🔌🔌😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒 | @364573 Hey there! Let's take a look at what happened! Send us a DM! *MelindaR
"@115858 @115911 serious question.why can’t I join the Apple upgrade program for the X until the 3rd. But other carriers can? On Friday? | @364605 Hey Tara, the iPhone upgrade program went like Sept 15th, so you should be g2g. Send us a DM if you have any questions! *KittyG"
"Real shit they’ve messed up my bill EVERY single month since I’ve joined https://t.co/vYD7VwyrCn | @364612 Hi there! Please send us a DM and follow us at @Sprintcare, so that we can take a look  at your concern. -BJ"
"Can’t decide which is worse, @45319 or @115714 cell service. It’s awful close | @364614 Thank you for reaching out us. Please send us a Direct Message, so that we can further assist you. -KC"
"Idk why @115714 keeps saying there the best cell phone carrier when I can barely make a phone call without having the signal drop. #Fakeasf | @364615 This isn't the type of feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"Except on IOS 11 https://t.co/npcLR6gCVm | @364616 Hi there Todd! If there is anything that we can assist you with, please be sure to let us know. -HS"
Dear @115714 your cellular network really really SUCKS! Sincerely a loyal customers for 8 years. Hello @115725 😍 👋🏾✋🏾👋🏾 | @364617 We'd hate to see you leave. Having service issues? How long has this been happening? Are u the only person experiencing this? -AS
"Brand new iPhone 8 plus didn’t work was told I’d get rma now? They lied and won’t honor themselves. 7hours

#sprint #liedto #sprintisathief | @364619 This is concerning to hear. Please send us a Direct Message, so that we can further assist you. - GV"
"@TMobileHelp hey is the note 8 still 0 down for EIP? | @364701 The Note 8 is an awesome device, however, on EIP, it has been $230 down for Well Qual buyers since launch. https://t.co/yuuncNzaIE *PhungDao"
Hey @TMobileHelp I did carrier freedom on a line and it's been over a month since it's been received and I haven't heard anything. | @364798 Oh no! Shoot me a DM so I can look in to this for you! https://t.co/vyjB7ko3ro *OmarF
@115911 I'm having an issue the person who can block payments because there was a duplicate payment withdrawn without accurate info | @364799 We can help get this sorted out. Please send us a DM so we can take a closer look at what's going on! *HeatherSaenz
"Hey @115714, why is there NO SERVICE in Charleston, SC right now? | @364819 Hey there! We would love to help. Can you please give us a follow and send us a DM for further assistance? -MK"
"@TMobileHelp I have questions for you on dm could you check it out | @169764 We're here at your service, and I just sent you a DM. I'll see you there :) *AustinWebb"
"Fuck @115911 | @364869 Ouch. What's got you feeling that way, Taz. Send us a DM and let's pick up where we left off to turn things around. *KeithM"
@TMobileHelp @115911 https://t.co/V3LlUYfTd3 | @364870 Send me a DM and let's take a closer look into that charge! https://t.co/izQCWNdYgX *NickSuzuki
"@115913 I switched Mom to 55+ & 8plus but store staff lied her out of $300 trade in. #Disappointingcarriertricks | @364871 @115913 Hey, let's make sure we get this straightened out asap! Send us a DM! https://t.co/0DcWQEiNBI *JoshJames"
"@115911 first time in in almost 10 years I have been dissatisfied! No service in Wynnewood, OK🙁 | @364872 We certainly want it to be the last, Manuel. Send us a DM and let's figure out what's going on in the area. *KeithM"
Ok @115911 quit playing games. I’m in a busy part of town. Am I being punked? Stop it. Not funny. https://t.co/8uia3qykvH | @364941 Let's figure out what's going on in your coverage area. Send us a DM for assistance Patrick. *JasmineS
@TMobileHelp 3rd month in a row for unwarranted charges on my bill. Your agents wouldn't note the account after they promised it would stop. | @364973 Woah definitely don't want there to be anything on your billing that shouldn't. DM me here:https://t.co/fFwcGHx0L1 *TaylorMoon
"@115913 WHEN DO WE PAY $100 TO REPLACE A PHONE BEFORE AFTER OR PART OF MONTHLY BILL? (5th time I'm asking and now I'll ask boss man!!!) | @309481 @115913 Hey, we appreciate you also sending over a DM! We'll be following up asap! *JoshJames"
"@TMobileHelp eha tibfo do you need to get me up with Netflix? | @364974 Hey, we just need a bit of info about your current set up! Just click my photo below to send a DM, and we can help! *JoshJames"
"@115913 , Word of mouth advertising is key for future customers from one's you already have. I'm reluctant to do so with these results 😴 https://t.co/v6jyVfDXBh | @364976 @115913 Hey, we'd love to help look into those speeds with you! Just send us a DM! https://t.co/0DcWQEiNBI *JoshJames"
@115714 Whats up with this horrible service ever since I updated my phone 😡😡😡😡 | @364998 We'll be happy to look into this further for you. Send us a DM let's chat. -CW
"@115714 I’m pretty sure that even if I was underneath one of your cell towers, I still wouldn’t get service. | @364999 Hi, this comment concerns us. Please send us a DM so that we can further assist you. -RA"
"@TMobileHelp Just received new phone (Iphone 6s), and need to transfer my phone# to the new sim card. Old phone is a Iphone 4s. Help! | @365058 Send me a DM, and I'll get that taken care of! https://t.co/zXrDYDCnIa *Bridget Wren"
hiding somewhere when in actual fact the phone was reported stolen and number requested by victim to be closed. @TMobileHelp instead moved | @365059 I'll be happy to check this out! Hit me up in DM! https://t.co/Hxjy5gDEwA *PeteHarman
"@sprintcare I finally found someone there that was amazing and helped me. Pearl A did an amazing job explaining things and getting to the bottom of the issues. | @148364 It's great news to hear you had an amazing experience with one of our agents. These types of feedbacks are what we strive to achieve everyday. If you ever have additional issues, please let us know. Have an excellent rest of the weekend. - JF"
"@115913 i have been reporting a signal blackhole in DC to your customer service team for two months now, and been given the run around | @365094 @115913 We're the executive social media team and we work directly with John. We'll meet you back in DM. *AlissaFast"
"@TMobileHelp Is the upgrade part of the website under maintenance? | @365095 I can help check things out, friend. DM me here https://t.co/P5ACUoCEw4 Let's talk more! :) *ChasityScanlanSevao"
@TMobileHelp hello. Are you guys no longer accepting the discover card for payments? | @365096 Thanks for reaching out to us in T-Force! Send me an DM. Let's check out what's going on! *AdrianaMarie
"That moment when your Phone Carrier gets barely any service #sprint #hotspot #internet #Data | @365162 Hello there! Please send us a Direct Message, so that we can further assist you. we're always here eager to assist. - KP"
"@115911 offered to take my old phone for $300 when I trade to buy the #iphone7. They paid me $30 instead | @365265 Hey Mircea, let's get this cleared up. Send us a DM and we can further assist you. *ChanneyT"
@TMobileHelp Netflix for ALL T-MOBILE ONE account? Think again. I'm discluded. Where's the inclusion and diversity? Aren't we all equal??? | @365266 Inclusion is my middle name! Shoot me a DM so I can take a look at your account. Thanks! https://t.co/VPw2v7TEeD *HiginioAguirre
@TMobileHelp Looks like Ill be switching back to @115725 Tmobile CS is pathetic and the company lies to ypu when you sign up. | @365267 @115725 Heya Joshua. We definitely want to be on the same page. I'll meet you back in our DM. *AdrianAlbright
@116447 no one at your company seems to care | @365288 team @116447 here. We apologize for any inconvenience. Send us a dm so we can help. -ERS https://t.co/rMApsV8PQY
"@115913 go elsewhere to find the service I need | @324008 @115913 We'll do everything we can to keep your business, DM me and we'll chat https://t.co/Nr93OTtXRx *TaylorBest"
I swear to God @115911 is the FUCKING WORSE! | @365303 Yikes! What's going on Chanel? *JasmineS
"@115911 service sucks! I gotta make the switch to #Verizon. Towers down in New Orleans, poor service in Los Angeles. Smh | @365304 No way! As someone on the go like yourself, we want to make sure you stay connected! Send us a DM so we can review. *KeithM"
@115913 So how is T-mobile at $40 per line better than Sprint at $25 line when coverage in major cities seems the same? | @365307 @115913 We have so many reasons to choose T-Mobile for your carrier. Check out a few reasons here https://t.co/cCRIl0Fcnu DM us any time with your questions https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 @115913 do you guys offer a feature where I can set “bedtime” data restrictions for my teenager’s iPhones?

I have nightly home network freezes in place, but the 📲 can still get LTE on school nights.

#featureRequest | @116946 @115913 We would love to explore all options available to you so that you can make sure the phone is being used only when and how it should be. Send a DM my way and we'll chat. https://t.co/plE6XCdHhz *CharlesOpacki"
Yo fuck @115714 y’all playin | @365325 hello there! That's not the kind of response we like to get. Please tell us what made you feel this way. -JR
"@116447  Sprint violated the law. FDIC RULES - [Codified to 12 C.F.R. § 1026.13] Jill Weeks | @363256 You've reached the right place! Team @116447 is here for you, Pls DM contact info"
@sprintcare is there a number to call for support when I'm out of the country? | @365406 Hello Solomon! You can reach our International Team at 1-817-698-4199.
@TMobileHelp I’m sick and tired of the rude attitude at these stores in Waco telling a customer “girlboo” is very unprofessional | @365451 Oh my! That's not what I like hearing! Send me a DM! https://t.co/zXrDYDCnIa *Bridget Wren
"@115911 last month it was I “didn’t pay” this month it’s I’ve “been outside the US??” Umm no I haven’t. Nice lie tho. | @365483 We'd be happy to look at your bill and address your concerns, Syd. DM us. *JoanO"
"@115911 1bar is killin me Alrdy R chrgin me 2much4 a brkn screen I got during the🌪wont even hav sympathy 4the cuz even after I explained it https://t.co/hwnitbyFF3 | @365484 We understand how important it is to have rocking service, Jorgie! DM us so we can look into this! *MelindaR"
"@115913 Hello I have a question John does your unlimited plans have the same download speed as the plans that have a data limit on it? | @175604 @115913 Hey Darren, speeds are based on your location! DM me if you have questions https://t.co/Nr93OTtXRx *TaylorBest"
@115911 thanks for the awesome surprise early delivery. Wasn't expecting this till next week. Way to make the weekend better for this guy!! https://t.co/bkhaY2mQin | @202652 Wooohooo! 🎉👏 You're absolutely welcome! Let us know how you like it https://t.co/m0OQWGlE4J 😎 *SamoAljasim
"@115911 att i love my phone service with #tmo I love #jump but damn the one bar is killing me!… https://t.co/ZnlSNeNC5F | @365484 Hiya, Jorgie! We want you rocking awesome service! DM us so we can see what's up! *MelindaR"
"Loving the US, despite my life basically becoming a @115725 commercial:

@45449 always has signal

My stinking @115911 does not | @365485 Whoa, Simon! Please send us a DM and allow us to further assist you! We are here to help! *BrookeK"
"@sprintcare 7th Avenue from Indian School to I-10 in Phoenix is a dead zone. Been like​ this for years. Please fix it. | @365486 Hey, please send us a DM providing us with the nearest cross streets and ZIP codes. So we can take a look. -RW"
@115913 any reason for this? https://t.co/dLOApgIFBn | @117542 @115913 Hey John! We find that 99% of customers who use this use less than 5GB of data across Canada/Mexico *TaylorBest
"@115911 & @115858 are ruining my life today | @365487 What's going on, Olivia? DM us. *GiselleM"
"@115911 Is there a 4g outage in Baltimore?? Having issues! | @365488 Hey there, Katrina! We would love to look into this for you! Send us a DM! *MelindaR"
@TMobileHelp is something wrong with your site? I’ve been trying to pay my bill for two days but it won’t let me and I’m frustrated 😑 | @365531 Oh no! Let's get this resolved! Please follow this link:https://t.co/rAosiBSeqZ to DM me! Thanks! *PaulPerkins
@115911 - We are ready to switch with the Pixel2 offer.   Do we need to have Pixel2 in hand before opening a line with you? | @365532 Hey hey! Send us a DM and we can double check that for you to ensure you're able to get this awesome offer! *ChanneyT
"@TMobileHelp https://t.co/eDFYDLFcDp 502 bad gateway - server error :( | @365533 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
@115714 been messing up the entire weekend. | @365560 Thank you for bringing this to our attention .Can you please elaborate further on the issue .We would like to help. - AP
@115714 if my call fails one more time we boxin‼️ On me 🤧 | @365561 Hey! Hope you’re doing well today. Are you having service issue? I'm here to help! - AW
"Fucking HATE @115714 and it’s bs service!!! | @365562 Hey there! Please shoot us a DM, so that we can look into your issue for you. -KC"
"Opened a free add a line with @115911 back in February 2017 and still paying for it. They said wait two billing cycles. Still nothing 🙄 | @365643 I get how you're feeling if you have yet to receive your promo. Please DM me, and I'll get this taken care of for you. *JPL"
"@TMobileHelp System 'locked' to do a Jump upgrade from 7 to 7+? I feel sold under false pretenses, esp as in-store asked why not financed? | @364115 Hmm. Let's make sure we're on the same page so we can figure out your options, Kori. DM us so we can review. *KeithM"
"Sooo @115911  : Free Netflix
@ATT : Free HBO
@115725  : Free Playboy Channel 
@115714 : people still use sprint?

How I see it going.... | @365668 Hello! Do you need our assistance? - AP"
"@115911 you messed up my port in number within 15 min, why can't you fix, it's been 4 hours! #BS | @365744 Hey Shoua! Let's take a closer look at this port in and see how best to correct it. Send us a DM! *KittyG"
@115911 @TMobileHelp - I'm abroad and my phone has died - won't connect to any network. Help! | @353060 Oh no! :( Send us a DM lets see what we can do! *TianaG
Come on @115714. Apps not working right cuz I'm on 3G in the middle of town. #aintnobodygottimeforthat #LTEplease | @223869 Hi there! Let us take a look into this for you. Shoot us a DM to assist. -JA
"@115911 your customer service is horrible & inadequately trained & no one knows what they're talking about. | @365892 I definitely want to help turn this around by showing you how great our CS can really be. Shoot me a DM with the deets, so I can help. *JPL"
"Can’t believe @115911 keeps surprising me with there shitty services. #delayin #applewatch3delivery #3months | @365897 Let's make sure you have your #AppleyEverAfter, Sidharth! Send us a DM and we can see what's going on. 🙏 *TarynS"
@115911 what kinda plans you got for one person. Im ready to switch carriers 😌 | @365898 We've got only one plan and it's our best :) https://t.co/IGcNxs52Dw *ChanneyT
I feel like I call @115911 trash once a week. I hate them | @365926 We love you though. What can we do to turn things around? What's going on? *JasmineS
.@117159 @115911 Any ETA on the #GalaxyS8 missing SMS bugfix? This is getting infuriating. I'm missing probably 1 in 5 messages. | @365927 I'm sure that could be frustrating. Send us a DM so our Help team can take a look into this further for you Tristan. *JasmineS
@115913 hey man T-Mobile is fucking me. It would be nice if someone helped me | @365928 @115913 We want to sort this all out for you. We're on it; please DM us to start. https://t.co/lH0SH5x9qW *MikeRice
@115913 @115911 I love you and love my service but how is it that your TForce doesn't know Hotspot data is part of my total data usage? | @179047 @115913 Hi Mark! We're here for you and we've got your DMs and will be replying shortly. Thank you! *AlissaFast
"@115911 Can't wait to switch my service provider. Your ""Unlimited"" data is a joke. The speeds after 2GB are not even functional. | @366008 Jill, 2GB is definitely not unlimited. Let's get you switched to a plan that works for you! Send us a DM! *KittyG"
@115714 still on the phone 😩😫 | @366049 Thank you for reaching out to us. We apologize for the delay. How can we assist today? We're here to help! -CO
"@TMobileHelp my Digits line won't allow me to send texts to certain people. GS8. Is this a known issue? | @366101 We would love to get to the bottom of this! Send us a DM, and we can chat! *ErickiaLaChance"
.@115911 forced to slash Mex / Can LTE roaming due to abuse by a few. But can't we do a bit better than a 5GB LTE cap @115913 ? Please? | @366103 @115913 We want you covered when you travel. I was just able to DM you and I look forward to chatting with you more there. *AlexGill
@TMobileHelp hi there! A jump phone I sent back almost 10 months ago was just returned back to me I guess it got lost in the mail | @140520 Hmm Brett send me a private message so we can verify your account and see what exactly is going on. *KendraA
"@115911 only works well outside, not inside. What a shame, cricket beats them at that :/ | @366106 Oh no! I want your experience with us to be #Magenta awesome! DM us here with more info to look into this. *ValerieP"
@TMobileHelp https://t.co/KyPKm5MY4m Any ideas for a timeframe to fix this? Any compensation for customers affected? | @366157 Hey David! We are still working on getting additional updates. We will remain hard at work until we get this resolved for you! Stay tuned! *HillaryTurner
"Hey @115913 I've been waiting weeks for resolution to an issue and I can't get anywhere. Seriously, what does it take to get something that resembles support from you guys? | @284467 @115913 Hello!  Waiting for weeks for anything is not fun and we're here to help. We've got your DM and will be replying shortly. *AlissaFast"
"@115913 I had a very bad experience at one of your stores (non corporate) @115911 service. They denied me a warranty exchange, Adrian the manager slammed my screen by accident looking for a towel yo wipe. They said no but offered me an upgrade, my phone is 2017 model. 👎 bad | @366160 @115913 I want to ensure that you have a working device. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"Sending snail mail letters to @115911 Executives today, still no service where they say ""Excellent Signal"" for over 2 months now on several phones at this location. Have talked to more than 30 @TMobileHelp people, still nothing done. https://t.co/lNRG48nVaA | @366162 Making sure you're staying connected is my top priority! I am glad you reached out and I am more than happy to help get to the bottom of this! Shoot us a DM https://t.co/RpP6DJRBrH *MarvaBiggar"
"@115911 you guys just pissed me off, fix your shit. | @366163 Hey There! What's going on? DM us so we can check it out for you. *WhitneyJ"
Can’t use 😭😭😭my phone and text on @TMobileHelp #hawaii | @366165 Let's check this out! Please send a DM my way. *SusanaDominguez
@115911 @TMobileHelp 4g LTE service is really slow here in LA county. | @366166 I want to make sure that we get this turned around! Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@115913 T-Mo has poor to no coverage at the #Atlanta @11189 Medical Center, although @ATT & @115725 do! 😱 | @285512 @115913 I want to make sure you have the best possible connection at all times. Can you please send us a DM with the exact address for a closer look? *BarbPelotte"
"@115911 Went on website to order the iPhone X but can't order due to discrepancies on your website.

First page says my iPhone 6 plus is eligible. Second page says it isn't. Looks like false advertisement. 😔 https://t.co/1mJaiwCwhJ | @366173 We wouldn't want any confusion with ordering, Tom. Please send us a DM so we can further assist and get your hands on the new iPhone X! *KeithM"
"@115911 service down in the entire island of Oahu. Really? @115913 #WeWontStop ""messing with customers"". | @366174 @115913 Hey! I want you to have the best service available and would love to take a closer look at this. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp @793-Mobile what’s the ETA for Cell Service returning to Oahu? Can you call @ATT and ask them to let us use their towers until you fix the problem? #tmobileoutage #oahu #honolulu #millennialmeltdown | @366177 We never want you going without the connection you need! DM us so we can dive into this! https://t.co/Qz0L1xpZB7 *MikePerez
"I’m trying to figure out why numbers don’t always show up on my caller Id? @TMobileHelp it says wireless caller. This is Bull crap | @366178 I know it is good to see who is calling you, send me a DM and we'll help you out! https://t.co/eNOMRUc3s7 *Shannon Pelletier"
@115911 get ur act together | @366179 What's going on Michelle? *JasmineS
"@115913 T-MOBILE BOGO, buy one get one free but you still have to pay for taxes of the free one... Hmmm 
So how is that FREE? | @366180 @115913 Hey there! We see your DM and will be going over all the details in there! Thank you for your patience *AlexSemsch"
Love my @115911 But I'm very disappointed with zero service today in Kauai. Any news on this? @115913 | @366187 @115913 Hey! Your service is super important. I want you to have the best. We'd love to meet you in DM and get more details. https://t.co/3sF8qpf2nx *AlissaFast
"@115913 How about some real black Friday offers that your existing customers can take advantage of.  Not looking to downgrade to One plan where I loose out on my free lines, HD Video and tethering features. | @366188 @115913 We're always keeping it fresh by switching our offers up. Keep an eye on our newsroom for upcoming deals: https://t.co/Rs7ud2PYPg *TaylorBest"
"@TMobileHelp This is why we're down in Honolulu
https://t.co/cckqazmldD | @366189 Yikes! Let's check this out. Shoot me a DM and we'll take a look! https://t.co/Hxjy5gDEwA *PeteHarman"
"@115911 my phone has been on no service the entire morning. What is going on? | @366190 Trust me, I know how much it means to be connected at all times! Let's take a look for you, Claritza! Shoot us a DM and we'll get you connected! *WhitneyJ"
@TMobileHelp 45 min to get someone to reply to the chat and when they do they can’t even bother reading the messages I sent explaining my situation. I literally had to tell the same person which phone number in the account I was referring to THREE TIMES. OUT OF THIS WORLD https://t.co/826FeBKqdR | @366191 Hey there! The great thing about T-Mobile is that we have many different ways to receive support. I would be more than happy to help out right here in T-Force! Send me a DM  right here: https://t.co/J6BRlk7L5s. :) *LaurenWalker
@115911 @TMobileHelp SO WHAT YALL GONNA GET YALL SHIT TOGETHER AND GIVE US OUR FUCKING SERVICE BACK | @366192 Let's get to the bottom of this! DM me your zipcode and I'll check it out! https://t.co/ajg0boXCWT *TanyaFalandysz
"@115911 and @115955 needa get their shit together | @366193 What's going on, Aaliyah? We're here to assist. Let us know more details by DM, and we'll get you taken care of. *JPL"
"@TMobileHelp @UPSHelp just one time I would like an order from tmobile to go smoothly. Phone delivery scheduled today. UPS truck late. Told to pick up at cust center. Leave work, go and of course on a truck that won't be unloaded till tonight. Tmobile & UPS refuse to resolve. | @366194 Hey there, Tony, I'll be your #MagentaWarrior to give you some answers. Meet me in DM and we'll take a look. *RyanCulpepper"
update: @115911 has an outage & this makes me sad😕 | @366195 We never want you to feel this way. DM me and let's look into your location ASAP. *JamieK
@115913 any chance of some help with T-Mobile service John? | @366196 @115913 Hi! You came to the right place. I'd love to help. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115913 T-Mobile cancelled my iPhone X order b/c my credit card was declined.  Did not give me a chance to provide them w/a new card | @366302 @115913 Let's get to the bottom of this order for you, Matt. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 ""instant rebate"" not 8 weeks. https://t.co/aAlWJktCH3 | @366322 @115913 We have a lot of tools and resources to help, and would like to do so. We sent a DM and will see you there. *AdrenaBentley"
Why don’t have I service when I’m not on WiFi?!😡 wtf @115911 | @366351 Let's figure out what's going on B. Send us a DM for assistance. *JasmineS
"@115911 super disappointed in my experience @ theCollegeville, PA store. I'd like to not feel like an inconvenience using your services. | @344114 What happened, Erica? Tell us, we want to help. Please DM us. *JoanO"
Never go to @115911 for service this company is a crook this company takes your money w/o giving you service & this company lies a lot | @366367 I’m on your side here. We want you to have the best moments. Send us a DM and let's talk more. *JeremyJ
@TMobileHelp Quick ?...Do I have to mail my old iPhone back? Or can I drop it off at a T-Mobile store? | @366372 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
So everytime someone tweets with #HR4HR in it @115911 will donate $1 to Team Rubicon  hurricane relief efforts | @311259 Hey there Erick! Thanks so much for reaching out :) Shoot me a DM for some help! https://t.co/oJwi530Mfi *KiaWashington
Y’all need to give me a month FREE!!!....this Service is shitty man!!..@115714 | @301606 Hey there! Thank you for reaching out to us. Please send me DM with a brief summary of your issue at hand. -SH
"I've known people to go several months w/o any effort to pay their @115911 bill and not get cut off... i got cut off 3wks after due date :( | @163115 Your services may be interrupted at any time after non-payment. Send us a DM if you want more info June, we're here for you! *HeatherSaenz"
"@115911 Maybe your #customerreps should spend more time on the customer's actual problems & less on being condescending #WhySkynetWillWin https://t.co/RuuUtStU4y | @366516 I totally understand that you want to get right to the resolution. I'd be glad to jump in and lend a hand, send me a DM. *JPL"
Thanks @115911 and @116688! https://t.co/z1EW7yGHXG | @231318 Let's check out what's happening Richard. Send us a DM! *RickK
"@TMobileHelp I tried loading the $2 BR card to my app and it's telling me the card is inactive. :( | @366699 Oh no! Let's figure out what's going on! Send me a DM https://t.co/so3NREySxr, so we can look into this. *ChrisScott"
"@sprintcare I have no network ever since I updated to IOS11 is this a problem on your end? | @366846 Oh no! That doesn't sound good. Send me a DM, so I can look into it. -KM"
This is bullshit @115911 https://t.co/V6EGSpQJMZ | @366954 Hey Caleb! Send us a DM here and we'll make sure to look at your plan and discuss details! We're here for ya! *ValerieP
Hey fuck @115714 and everybody who represent them. | @366974 This isn't the kind of response we will like to hear. What seems to be the issue? Allow us to help. -AP
"@115913 @115911 @tmobilehelp Montevallo University needs B12 and B2 LTE pppppplease!!! https://t.co/UDiT39YItY | @168766 @115913 We'll check out that area to ensure you're getting the best service, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 Have you guys stopped accepting Discover Credit cards for bill payments? | @249929 That's a great question, Sagar! Send us a DM so that we can talk about this! *MelindaR"
"@115911 is there some secret thing to do to get the sync up drive to actually work.  The device is connected,  but won't sync to my phone. | @367049 Hmmm, let's check that out. Nothing a good sonic screwdriver can't work out, DM us Derek. *JoanO"
"@115911 any time frame for T-mobile network in 85634? | @367050 Hey Charles, what's going on there? DM us, let us take a look. *JoanO"
"@115911 going to call in for the 4th time in as many months to fix my bill, your billing department is the worst. | @367051 Hey there, Bill! Please send us a DM so we can be sure your concerns are addressed quickly! We are here to help! *BrookeK"
@TMobileHelp 2) and never calls back is not a good way for a new cust to get excited about your service. #whathappenedtocustomerservice | @168509 We want to make sure that you get everything taken care of. Send me a DM here https://t.co/LCoTGMDwC4. *KennethStone
"@TMobileHelp morning... evening question about digits. My text are not going through, they have been sending since lastnight | @367085 Uh oh! Lets make sure those messages are going through. T-Force is on the case! Shoot us a DM :)  https://t.co/9CGjXZaLy0 *SpencerKalata"
"@115911 if I cancel my existing simple choice plans and sign up for 2 on the One plan, am I eligible for Pixel 2 rebates? | @367086 Let's take a look at your plan, so we can provide you all your options, Jesse! Send us a DM and we'll chat! 😄 *TarynS"
"hey @115911 @TMobileHelp, nostalgia is selling right now so bring back the #tmobilesidekick #viahiptop | @367090 Hey, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! 

Please DM me Steph : ) *TaahirM"
@115714 CS is so trash! On the phone for over an hour to get my issue halfway resolved. Hollerin at @115725 asap | @367144 Please follow us and send us a 'Direct Message' so we can further assist. -KA
Every time I leave Chicago I barely get cell service. @115714 is a garbage provider. Time for a change. | @367147 @115714 Please follow us at @SprintCare in order for us to be able to respond through DM. -JR
"Every time I leave Chicago I barely get cell service. @115714 is a garbage provider. Time for a change. | @367147 @115714 The ""Follow"" button should change to say ""Following"" with a check mark and then their status. 2/2 -JR"
Every time I leave Chicago I barely get cell service. @115714 is a garbage provider. Time for a change. | @367147 We would hate to lose a member of our Sprint Family. Please send us DM and follow us so that we can assist you with this situation. -JR
Every time I leave Chicago I barely get cell service. @115714 is a garbage provider. Time for a change. | @367147 @115714 Please follow us at @SprintCare in order for us to be able to respond through DM. Click Follow on the right side of our name. 1/2 -JR
"@TMobileHelp Why would I not be receiving texts from someone? For instance, 7 were sent on Saturday...0 were delivered. | @325760 Yikes! Receiving messages is SUPER important! DM me here:  https://t.co/E37bpdWEut so I can take a closer look with you! *StephanieTowers"
@115913 @115911 they offer unlimited +55 as better choice pushing hard me and my grandmom get the service telling me that  [part 5] | @190918 @115913 I'd love to go over plan options with you! Please send me a DM and I'll help! *CassyFitzgerald
"@115911 I love TMobile and all the awesome features, but it sucks that I have no signal where I live. | @367443 Let's make sure you love our service too, Del! Send us a DM so we can take a look! *TarynS"
"@115911 where the hell is my iPhone 8 & why isn't in my hand yet? 🙄 | @367444 Let's take a look at your order status. DM us, we're here to help. *JoanO"
"@115913 Almost a year later and I still can't get my bill fixed. Can you get it fixed? | @367448 @115913 Hey Wasim, I see your DM and will be responding momentarily. I appreciate your patience *TaylorBest"
"@TMobileHelp why does my carrier show this? I’m in Wisconsin. https://t.co/9tymjjbGla | @367449 T-Force is here to get you back in Magenta in no-time! DM me, I'm here to help! https://t.co/n6tQTx28XN *OliviaStewart"
"@115913 If Netflix is on you guys, why has my bill jumped $25 after taking advantage of the offer??? | @367450 @115913 Billing is my forte, DM me and we'll take a look https://t.co/Nr93OTtXRx *TaylorBest"
A story in the life with @115714 @sprintcare 🙄🙄🙄 https://t.co/h6Nrv107Yw | @367482 Hi there! Seems like you're experiencing service issues. Shoot us a DM to further assist with coverage area. -JA
@115714 why do none of your stores in DC have the LG V30 that was released yesterday? Not one has gotten their shipment! 😡 | @367498 using https://t.co/w0bFosd5ST  or through our Telesales team at: 800-777-4681. (2/2) - JF
"@115714 why do none of your stores in DC have the LG V30 that was released yesterday? Not one has gotten their shipment! 😡 | @367498 Hello there. If you are having issues locating this device in stores, you may also order your device online (1/2) - JF"
"@115714 why has your coverage become worse. More 3G than ever. #timetiswitch | @365432 Hey there! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -SH"
"Having a #Sprint phone is so childish to me now... how can you not talk text and surface the net at the same time... smh | @367500 Let us assist you with this. Please send us a Direct Message, so that we can further assist you. -KA"
"Wow ok @115714 leave me on hold for 20 mins and then end the call | @367503 We would love the chance to turn your experience around. Please send us a Direct Message, so that we can further assist you -KA"
@115913 @115911 wasn’t gonna to solve the problem. She understood my pain and she’s was great. But now Im vocal to you sir you | @190918 @115913 I'd love the chance to make sure you're voice is heard! Please meet me in DM and I'll help! *CassyFitzgerald
@115911 I need help with my account.. I can't call or log in to my account. | @367579 No worries Eugene. DM us here and we'll assist you with it. *KaeW
@115913 @115911 bottom line I don’t like being lie too or falsely advertised something was hoping to enjoy and to find out [part 13] | @190918 @115913 I'd love the chance to turn this around for you! Please meet me in DM. *CassyFitzgerald
"@115714 what’s 🆙 with my service 🤔😡 | @367615 Thank you for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. -KC"
@TMobileHelp Thanks for giving me another reason to leave https://t.co/c2ozxD13m7 | @153967 We want you to have all the options David! Send me a DM https://t.co/hhkfSa6wT7 *JenniferJackson
"I feel like @TMobileHelp or @sprintcare would be more helpful with a Verizon phone than Verizon Is being | @367718 Let's see if you're right! Hit me up here: https://t.co/fFwcGHx0L1

Let's see what I can do :) *TaylorMoon"
@TMobileHelp hello waiting for a response | @364799 we'll meet you back in our DM!  https://t.co/ezZMoc7QXB *GraceFranco
"If you like incompetent support and BS answers to issues, you should switch to @115911 | @367781 Whoa. Why no love, Heath? DM us. *GiselleM"
"@115911 @115913 I've had enough of being lied too over gift card promotions from your company | @367782 @115913 Promotions are my forte, DM me so we can check this out https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp | @367783 Hey there, Mike! I see your DM, and I'll get back with you there in a flash. Thanks so much for reaching out! :) *JasonBurr"
"@TMobileHelp Rocks! - T-Force is the best! Loving my T-Mobile. | @367785 YES! This is what we love hearing, Tom! We love you too! 💕 #MagentaForLife *MikePerez"
@TMobileHelp i bought two phones of T-mobile Galaxy S 8 Plus. I talk to Samsung and T-mobile Reps for Unlock no luck so far. Please help | @367786 We've got your back! Send us a DM here and we'll assist you right away! https://t.co/bWtUa4xl2I *JannaPrivett
"@115911 @TMobileHelp where is the customer service https://t.co/478XnCZ9N6 | @367825 Thanks for reaching out to T-Force, I'd like to help you. Send me a DM please: https://t.co/9HjR7d39YD *MarkMcLaughlin"
"@115911 the network has been failing a lot in the last days, internet is so slow and sometimes it even doesn’t work. What’s happening? | @367826 Hmmm let's see what's going on. Send us a DM and we'll make sure you can stay connected *ErikS"
"We need to talk, @115913, because your @TMobileHelp and @115911 representatives are straight out of Kafka. | @351232 @115913 @115911 We truly want to take great care of you, Matthew and sort this all our. We'll reach out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 never has service. I'm over it. | @367951 Hey Savan, we know how important it is to stay connected. Send us a DM and we can further assist you. *ChanneyT"
"um my phone's not working @TMobileHelp @AppleSupport | @367952 I hear you loud and clear! Send me a quick DM and let's take a quick look, shall we? https://t.co/hzjqSun5Lf *TreBrewbaker"
"@TMobileHelp did you stop taking American Express cards? Mine isn't working online :( | @155675 Hey, Josh! Let's get that bill paid together. DM me and we'll have this fixed in a flash: https://t.co/HuQi0EoCEV. *JasonBurr"
@115911  I thought the phone purchase installment plans would be billed separately to the individual not included on the regular bill. | @162056 Let's chat about this! Could you send us a DM? *TylerBrown
"@115714 @sprintcare #sprintcare #sprint is going to ignore you. | @316854 Hi Trevor, an agent will be with you shortly. -SR"
Y’all always finessing @115714 | @368144 Hey there! Is there something we can assist you with? -JR
"Third @115714 store today...let's hope I can upgrade my phone or @115911 here I come!! | @368145 Hey Katie, thank u for reaching out to us. This brings great concerns to us. Why weren't u able to upgrade at the 3 stores you visited? - NN"
@134202 has acknowledged speaker grill defect but Sprint customers keep getting the run around. @116447 @260054 @sprintcare | @368146 Allow us to look into the matter. Please follow and DM for assistance. Team @116447 @260054
@TMobileHelp I sent you a DM | @364701 Meet you in DM Zander! 😎 #IveGotYou *UsmanArif
"STOP MESSING WITH MY SERVICEEEEEE I SWEAAAAAAARRRR @115911 | @368167 I sweaaaaaaarrrr we're not, Betty! Send us a DM and we can see what's going on! *TarynS"
"@TMobileHelp can u help me convert my prepaid to the 55+ plan? | @368263 Great question! DM me, happy to see what I can do for ya! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
@115911 If I'm on the Jump plan starting last year when I got iPhone 7. Am I eligible for Galaxy S8? | @118401 Hey Stanton! Send us a DM and we can look into your upgrade options :) *ChanneyT
So I paid my bill & @115911 still turned my fuckin phone off.. | @368373 Hmmm that doesn't sound right! Let's see what happened. Send us a DM and we can chat *ErikS
How I'm on wifi & my shit still moving slow?! Explain @115911 | @368399 Your experience is very important to us. Send us a DM. We're happy to assist with your service concerns. *GiselleM
"@TMobileHelp I'm trying to pay my bill, but this digits page is driving me nuts. | @368400 I can definitely help you get that turned around. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
@TMobileHelp Just a dumb question. I got a survey on my DM for Tmobile service. Question is this in regards to the states or Germany? | @323896 Looks like that's from us here in the US! :) We appreciate you taking the time to provide feedback! *HeatherTrisby
"@115913 Is there any good deals for students? Looking to switch to T-Mobile | @201858 @115913 We'd love to have on on #TeamMagenta, check out our all inclusive plans here: https://t.co/RaKojihfeq *TaylorBest"
"@115911 I need your help! | @368406 Hey there, Jason! I'm here for you. :) I see your DM, and I'm getting back with you there right now. *JasonBurr"
Sure would be nice if we could get  @115911 service in Gatlinburg TN.. | @368407 Coverage at home is incredibly important so I'd love to look into what's going on in Gatlinburg. Please DM us here so we can check it out with you. *BlakeT
@115911 hey why is it that i redeemed the tuesday atom ticket offer but when i try to use it it say the code is invalid or expiered now? | @240045 Let's take a closer look into this for you Derek. We want to ensure that you get the most out of your freebies! Send us a DM to get started. *JasmineS
"@TMobileHelp, getting a “Primary account holder missing” which won’t go away. Help? | @276324 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp hello, can you explain how DIGITS works? | @224117 Digits is so fun Paw. My name is Dom, it will be my pleasure to answer for T-mobile questions today. Click here so I can pull up your account. Please and thank you. https://t.co/xKtJVNqc2V *DominickL"
@115911  @TMobileHelp stop playing with my feelings 😠 all I want to do is #upgrade | @368413 We'd love to dive into your upgrade options! Send a DM our way so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez
"Help @TMobileHelp | @145021 We're here for you, Ricky! I'm seeing your DM and will be meeting you back there shortly. Thank you! https://t.co/Qz0L1xpZB7 *MikePerez"
"Cannot create an account (thus, pay a bill or set up anything). Loops me into an ugly ""enter number from text received"" and then says it isn't right ... 1-800-talk-now says ""no one is available to take your call right now"" and hangs up. @TMobileHelp | @356413 I'm here to assist with getting your account created! Click here to send me a DM so we can get started. https://t.co/Op5C2z3lou *ChelseaBailey"
"@115911 sticking for hours to make sure #magentarelastionship is strong? Resolved. I am grateful to local girl Ash H's excellent skills. | @364115 @115911 Awww, MAHALO Kori for your kind words! I try my best. *SHAKA* *AshHebron"
You and your service is some poot. @115714 | @368457 Oh no! this is not the type of response we like to hear. Please let us know why you felt this way? We are here to help. -RM
".@115714 has the WORST customer service, bye bye! 😒 | @355446 Tell us how we can change this impression. -JA"
"@115714 has done it again....get this bogus # off my account! Stop telling me you'll fix it when you don't! https://t.co/KpWujK32di | @368462 Please send us a Direct Message, so that we can further assist you. -JN"
@115714 I’m having trouble trying to download the 6 month free Tidal service | @368507 We would love to assist you with this! Please send us a DM. -LR. https://t.co/rMApsV8PQY
"Sumn must be wrong with my phone or @115714 fuckin up | @339165 Please send us a Direct Message, so that we can further assist you. We would like to look into your issues today. -MH"
@115913 what is up with this? Do you think this is right to do to old customers? This is insane! Please help! https://t.co/wUOuByeUcX | @368618 @115913 Let's make sure you're on the best plan and getting the best deal. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp I have the iPhone 8 on Verizon can I switch to T-Mobile ? And you guys pay off my phone ? | @368619 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
@TMobileHelp So this has been happening a lot?! https://t.co/6SopX6AM5E | @368620 That's odd. Let's check out what that might mean. Send me a DM: https://t.co/iq4B8dCJFx *JessicaBrenhaug
"Adding a line to @115714 plan. We ask up front to add with the same exchange as our other 3 phones, they add with different exchange... 1/3 | @317285 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. - FS"
"@TMobileHelp how is this even a phone number? They left VM so faint as to be inaudible https://t.co/8Q7qRJoZuJ | @368716 Strange stuff! Send me a DM, let's figure that out: https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@TMobileHelp - Hi we just cancelled our service but I didn't get a chance to ask a quedtion before my line was cut off | @368727 Hey Angela, thanks for the tweet! I see your DM, meet ya there! https://t.co/zDWnfngdI9 *LauraBeasley"
"Charlotte, NC airport main terminal congestion :( @115911 @115913 @ https://t.co/1TPLLBoA5T | @368728 @115913 Let's dive in and check out that area, Jacob. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 hey I think I need you specifically or the corporate number u gave me a couple years ago I have a situation that urgent lol | @368729 @115913 You're in good hands with the Executive Social Care team, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 what’s deal you cam give me on a new iPhone? | @246182 @115913 We've got an epic $300 offer going on right now, check it out: https://t.co/LfKlxD4wcr *TaylorBest"
Dear @115911 que pasa? https://t.co/7uTqrjn8RR | @368776 Hey Yoli! We can help you with anything you need. DM us here with some details so we can take care of you. *BlakeT
"@115913 we’re 4 days out from IPhone X pre-orders. Any news on JOD pricing? | @209403 @115913 We're super excited, too! We'll have JOD pricing for the iPhone X available soon. Stay tuned. *DanKing"
I can't fuckin stand @115911 | @368777 Aw man! What makes you say that? DM us here with some details so we can make things right. *BlakeT
"@115911 your message us feature on website is giving a 502 bad gateway error. | @368778 Thanks for letting us know Mike. While we take a peek, you can DM us for assistance here. *KaeW"
"@115911 @115913 hilarious I got a letter from Martin Gomez of your legal team in a letter but not a call back from you guys | @346606 @115913 We're here for you and want to help, Tory. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115714 Brooklyn Fulton Street store opened at 10. No tech in sight at 10:30. Many dissatisfied customers in store. Very poor | @368816 This is very concerning. Please send us a Direct Message, so that we can further assist you. -SJ"
@115714 taking all my money 😕 | @368817 Hey there!  Thank you so much for the post today! What’s going on? -KJ
"@115714 bullshit as company 💯🤦🏾‍♂️ | @252388 This is most concerning to us. Please send us a Direct Message, so that we can further assist you. -KC"
"@115714 I'm so tired of your shit why aren't my calls coming in 😤 | @368850 Hi China, we'd like to look into this for you. Send us a DM so that we can provide you with the relevant assistance. -MB"
"Not sure what I hate more, @115714 or @45876 | @180700 Hi there! What makes you feel or think this way towards Sprint? what's going on? -JA"
"@sprintcare coverage says 4G LTE in places where I struggle to get even 3G, and it's kinda annoying | @368851 Hello there! Let's check that coverage for you. Please send us a Direct Message, so that we can further assist you. -JR"
"@115714 please change your service so @45826 will get my texts even when he’s on the phone 😔 | @368852 Hey, can you specify which one of you guys are having service issues? Also, is it only text, or is it the data and voice as well? -HM"
Big thanks to Paul P from @TMobileHelp for getting me back on track with my billing issue | @220913 Sweet!! Paul P is a #MagentExpert!! Glad you teamed up with him!! https://t.co/X9y1u6oSCt *AngieReyes
"@115911 Been a customer for 6 years, but only got credit for the last year.  Some bullshit. | @318540 Hey Amanda, I'm sorry to hear that. Let's make sure you have a proper working device. Send us a DM so we can further assist. *ChanneyT"
"If I'm paying for the JUMP program and want an iphone 8, what reason would there be for me to be ineligible @115911 @TMobileHelp ?? | @368868 Possibly the current device balance, or a few other things. DM me! Let's get facts! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@115911 so what’s up with this? https://t.co/xbiaeRQROI | @368938 Let's make sure you have better speeds, Jay! Send us a DM and we can get started. *TarynS"
"So @115911, I attempted to start service and couldn't; still billed, asked for refund & got partial. Never used. Low% recommendation. Fix? | @369029 Yikes! We only want you paying for services you used. Send us a DM with details on this so we can get this turned around! *ElleA"
"I WANT MY NEW PHONE ALREADY @115714 | @369059 Hey! Hope you’re doing well today. How can I help? Please send us a Direct Message, so that we can further assist you. -CS"
"32 days after huracaine Maria in PR  and no signal of @115714 @sprintcare in San Lorenzo 00754 | @179254 @179254 - We have checked the report and we can see that, unfortunately, the outage is not fixed yet. We do not have an updated ERT -LG"
"@115714 @sprintcare are we able to ""text"" to an email address? | @198019 How can we assist you. Please send us a Direct Message, so that we can further assist you. -KJ"
Switching to @115714 was literally a horrible choice. | @369060 Hey... we don't want to loose you. Shoot us a DM so we can talk. -Resolution Sup JJ
"Again, cannot listen to @46335 because I have no connection @115714.  I wonder how long it will take this tweet to post. | @369061 Let's check on that services for you. Please DM us to further assist. We await your response. - EG https://t.co/rMApsV8PQY"
"Exactly how I feel about this “smooth” transition from att to @115911 for the last week while… https://t.co/zseqANGNma | @369062 Hm, I'm not sure I'm following, Dominic! 🤔 Send us a DM and we can sort this out! *TarynS"
"Yea Americas best network.. cant even watch the game on my phone... @115911 @168743 @128832 https://t.co/bQGEWLrJTl | @369127 Hi Stephanie, let us take a look. DM us, we want to make sure you can stay up-to-date with the game. *JoanO"
Why do I have full bars and I still have no service? I need answers @115911 | @369130 Let's get you some answers. DM us. We're happy to help you. *GiselleM
"@ATT is the worst.....I left @115911 and their customer service is equally bad and they lie as well! I want a pre paid | @210477 Let's make it right, fam. We'll be loyal 😉 DM us. *GiselleM"
it’s almost 2017 and the elevator is still the kryptonite to my cell phone service @115911 | @369135 We are looking to bring you the magenta signal everywhere you go. Send us a DM and we can check out your experience. *JeremyJ
"@TMobileHelp Hi, I sent a DM but I'm not sure why I haven't received a response yet. Help pleaseee | @369136 Hey Sarah! We get a lot of messages, so delays can be expected, just like with email! I'll meet you in the DMs! *MichaelHarvill"
Sick and tired of Fucking T-Mobile ! None of my shit work ! They fucking customer service sucks @115911 | @317786 Send us a DM and let us know exactly what's going on. We'll do our best to get you taken care of. *ChanneyT
This is awesome. Thank you @TMobileHelp @1388 #zeddlive https://t.co/Ql3NRMTwHn | @369169 Thanks for the T-Mobile love!  #TeamTmobile *JonPorter
On @115714 without WiFi your phone is near useless! | @369195 Let us take a look into your coverage area for you. Shoot us a DM to further assist. -JA
"Honestly, @115714 has more bad days then good days..... https://t.co/DdcpqJBCnu | @369198 Send us your zip code so we can look into your service issues. -KY"
"Al menos ya tengo servicio en casa con @125241. | @311091 Nos alegra mucho saber eso, continuamos trabajando para restablecer los servicios de toda la isla. -MM."
my connection is horrible everywhere fix it @115714 | @369201 We would like to take a look into this for you. Shoot us a DM to assist. -JA
@sprintcare wtf is wrong with service haven't had service all damn day!!!! | @369297 @369297 - Hi! Please DM me the full address in which you are experiencing the issue -LG
"T-Mobile is cool but that 90 for one line is not #Sprint | @369301 Hey there, are you currently a Sprint customer? Let us know, - AM"
"Really @115714 ? FaceTime from Tulsa to Springfield MO poor connection? I can barely talk to my wife! Never happened with @ATT | @369305 We certainly want to get you the service you deserve! Let’s take a look together, Please send us a DM. -JA."
At the end of the month I'm breaking free from this toxic relationship with @126302. My connection is trash here in Dallas. Any good offers? @115714 | @369306 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -JE
.@TMobileHelp Can you guys please fix you service on the Vegas strip? Difficult I know but no service at the back of PH or at the Linq | @369365 Hey Mike Thanks for the update.  Hit me up here and lets take a look: https://t.co/fFwcGHx0L1 *TaylorMoon
"@TMobileHelp my phone is saying my data isn’t working, yet it’s supposed to be unlimited?? | @224107 Hey I'm here for you!  Shoot me a DM Let's talk https://t.co/BMDMqsRi3P *DebKlajbor"
"Does @115911 LTE give me the ability to download a simple podcast on my commute? Nope. | @326047 Hey there, Alex! Please send us a DM and let's get this worked out for you! We want to get you back to streaming! *BrookeK"
@115714 just keeps giving me thing to complain about. Almost 4 months of the same problem. I’ll just reach out to corporate 🤷🏽‍♀️ | @369403 Hello there! Is there anything we can assist you with today? Please let us know. We're always here eager to assist. - KP
@115714 @sprintcare why im I gettin an OVERAGE message when my plan is for 20gb HotSpot & unlimited data. | @369406 Hey! We'll be happy to look into this for you. Please send us a Direct Message so that we can further assist. -NS
"@115714 your website keeps crashing every time you try to upgrade existing phone... | @369407 I'm sorry for the trouble, let's get this fixed for you. Just send us a DM so that we can work with you on this! - RR"
"@115714 whats going on wit the internet get your shit together | @369408 Please send us a Direct Message with your nearest cross streets and ZIP code, so that we can further assist you. - KD"
"@sprintcare if I get the Apple Watch with LTE, do I have to activate the LTE? | @369409 Once the set device is activated you would be able to access data services. We do hope this information was useful to you. -AV"
@TMobileHelp wanted to let you know how disappointed I was when I saw my bill and was scammed by a sales rep. Free accessories what a joke | @369459 Oh goodness! Shoot me a DM so we can look into this for you! https://t.co/iUlnGXy3Ha *VinnyFrancisco
#attnightmare @att . I wonder how long does it takes to switch to @115911 ? | @369462 There's only one way to find out. DM us or swing by a store to get started. Ready..Set...GO! *GiselleM
@116447 @115714 why can’t I pay you to terminate a contract without upgrading? You’re customer care was certainly no help with why. | @369567 Please DM your contact info and Team @116447 will reach out to help.
"I burned the promo!
Fuck you @115714 you nosey ass! | @369573 Is there anything we can assist you u with? -AL"
"Went in for a new phone and @115714 gave me a free tablet to go with it. Thanks guys! 💕 | @369574 Your Welcome, Always feel free to reach out to us. -AC"
Is it me or does @115714 has the worst and weirdest customer service out of all the phone companies ? 😩😒 | @369578 This is not the type of feedback we like to hear! Please DM a good contact number so that we can reach out to you to address your concerns.
"@115714 worst.carrier.ever.  dropped call just cost me money  -- can't wait to switch to @115725 | @369593 We would hate to see you leave. Please send us a Direct Message, so that we can further assist you. -PP"
@115714 worst.carrier.ever.  dropped call just cost me money  -- can't wait to switch to @115725 | @369593 This isn't the type of feedback we'll like to hear. We would like to help you with this. -PP
like yall unlimited plan is a lie @115714 | @369596 (2/2) What seems to be the issue? - WR
like yall unlimited plan is a lie @115714 | @369596 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@115714 not only does your LATE and voice service suck but your website is a nightmare | @121149 We don't want you to have problems. Please send us a DM. -  CF
"@sprintcare TELL ME WHY MY BILL WENT FROM 275 TO 370 IN ONE MONTH | @369597 Wow, that’s terrible. Let’s get it fixed. Please send us a DM. -  CF"
How can you tell if you have iPhone forever? @sprintcare | @369598 Hello! Thank you for contacting us. That will depend of the length of your agreement. Please send us a DM for more info. -R.S. https://t.co/rMApsV8PQY
@115911 family plan 4lines $40 a month is cool into the hit you wit the extra $110 a month just to add 3lines to the 1 line u already had | @369704 We're here for you! Send us a DM with any bill or plan questions you have so we can get you fixed up! *ElleA
Just had a great experience with @TMobileHelp. Feeling happy I made the switch to @115911 a couple of months back. | @369730 @115911 We're SO happy to hear that <3 *NatalieKelm
In case you were wondering @sprintcare @115714 isn’t going to do shit about our acct 🙄 | @188957 We would be glad to help please DM us when is a good time to contact you.
"@115714 It would be perfect if we could actually send and receive text messages and surf the web while on a phone call without being onWiFi | @369753 Glad to hear from you. Please send us a Direct Message, so that we can further assist you. -DS"
"I’ve been in @115714 @sprintcare  2hours... my activation fee should b waived | @369755 Please send us a Direct Message, so that we can further assist you. - KD"
"haha 🤓 😋 https://t.co/jHpeoGFUmo | @369756 Hey! Hope you’re doing well today. How can I help? Please send us a Direct Message, so that we can further assist you. -CS"
@115911 how you claim to have the best service when your coverage sucks. I gotta use wifi just to get this tweet off 🤦🏾‍♂️🤦🏾‍♂️ | @369862 Yikes! Where are you located? Send us a DM so we can check it out! *ElleA
"@115911 If I have all my bars my music should not be buffering cuz | @369875 Let's check that out. DM us, we'll make sure that playlist doesn't miss a beat. *JoanO"
"@115911  after 18 years with t mobile I think it’s time to find a new carrier...Its time to take my company business and family too | @369876 Let's turn those clocks to a better mobile moment, Chris. Stay part of the family. Send us a DM and we can talk more. *JeremyJ"
"@118272 admits that it's tracking database is flawed, sends threatening letters to @115911 customers even after they receive phones back | @140116 We want you to have an error free experience when it comes to your mobile moments. Send us a DM and let's talk more. *JeremyJ"
Por lo menos en la uni funcionan @115714 basurazos. | @369900 Hey! ¿Que está pasando? ¿Tiene algún inconveniente con el servicio? Déjenos saber los detalles para asistir. - EG
@115714 how about a quick run down into why our phones\service has been hot garbage all weekend | @369901 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
"Don’t know why I got approved for a damn discount and my @115714 bill’s even higher now. Wild. Been two pay cycles now | @369902 Hey there!  Thank you so much for the post today! Please send us a Direct Message, so that we can further assist you. -KJ"
"@138028 another uncooperative agent (Rep ID: i1281873914), why can't I speak to a supervisor? #kevucation | @369925 Hello, what's going on and how may we help you?"
"Idk wtf is wrong w/ @115714 & this sucky ass service. 😤 get it together! | @369926 How can we be of assistance. Please send us a Direct Message, so that we can further assist you. - NA"
"@115911 how can I speak with someone in America? | @370050 I'd love to talk with you today, send me a DM! https://t.co/PbJEgtqanO *JeromyBingham"
".@115714 just hung up in my ear when I asked why they don't allow foreigners to sign up. I was told there is no way around their credit check, even for pre-pay. If you just moved to 🇺🇸 and have no pub recs, then even with a SSN they won't let you sign up #discrimination | @370082 Thanks for reaching out. Are you referring about joining our Sprint network? Please let us know. -KF https://t.co/rMApsV8PQY"
"@115714 @sprintcare $200/mo unltd data. Visiting relatives in Tenn and learn I have a paltry 100mg data roaming?! #sprint sucks #sprint https://t.co/hYhvp6z750 | @370083 Hey! Plz elaborate a on the issue with your bill so we would be able to assist. Plz send us a DM, so that we can further assist you. - KP"
@sprintcare you guys fuckin suck give me service | @370084 What seems to be the problem? What service issues are you having? Am here to help. DS
"Since I've purchased the LGG4 from @115911 2 years ago (which is paid off), it has given me nothing but problems (bootloop). Returned it 4 times. I keep getting charged $5 to replace it; gets expensive.  I don't know if I'll stick with Tmobile or LG again. #tmobile @118302 | @354651 Hey there, Rick! We would love to talk to you more about this! DM us! *MelindaR"
"It's taken me 45 minutes to download a 284mb @116602 show. You are failing today, @115911. | @123222 We prefer to succeed, Hector. DM us. We'll check things out for you. *GiselleM"
@TMobileHelp I've been trying to make a payment all day but the website isn't working! Can't go in to a store and don't want to pay a fee! | @370205 Wowzerz! Never a good thing to see. Let me help out. Drop me a DM. I got you. https://t.co/cYAShZx2fF *PoxMaphixat
"Shout out to @115714 for the worst over the phone customer service. What more can I ask for. | @370249 Oh no! this seem very concerning to us. Please let us know why you felt this way? We are here to help, Sprint cares. -RM"
"I have no phone/data service (@115911 has been charging me for two phones for years, caught its own error, then shut off my service). | @370265 Were you able to get this issue resolved? We're here to assist you with your concerns. *JasmineS"
"Being charged monthly in what is called a ""Jump Lease"" for a phone that was recalled is not cool @115911 Already tried calling for 3 mths | @370266 Our goal is to get rid of monthly surprises. Please send us a DM so that we can look into your bill for you Roberts. *KaeW"
"@116447 Marcelo, please share my email I sent you 10/21/17 with https://t.co/kySL34yT4G Executive TY Jill Weeks | @363256 We will be glad to help with you any concerns you have regarding your Sprint account. Team @116447"
"@116447 Marcelo, please share my email I sent you 10/21/17 with https://t.co/kySL34yT4G Executive TY Jill Weeks | @363256 Please allow us a moment to review. Team @116447"
"@115913 I need account help  currently at Tmobile store been here 4 times  I need help with raising eic | @370509 @115913 Let's dive in and explore all our options here, Luis. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice"
"Today I was discriminated by @115911 employee today because of my skin color, I'm disgusted. I want to file a complaint | @370510 We take these type of situations very seriously. Please DM us, we'd like to get to the bottom of this. *JoanO"
Why is the zero coverage for @115911 in all of West Virginia? #Lost #NoGPS #NoSignal #WheresAMap | @370511 We for sure want you to have the coverage you need. Please DM us. We're happy to help you. *GiselleM
"@370513 why was this horrible change enacted. @115911 @45976 do you make customers call you each month to select a new plan? | @370512 Janeane, you can learn more about our plans here https://t.co/hTzfDTznpJ. Direct message us with any questions you have. *GiselleM"
Aye @115714 we need to talk😤👊🏽 this ain’t right😂 !!! https://t.co/XmeCTEosQS | @370638 Let's take a look into this for you. Are you having issues with your bill? DM us more about this. -AC
"I’m just about to give a talk about digital careers to a large group of gen Z college students I can’t wait to tell them to avoid @115911. | @370265 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
4 bars but no data connection welcome to @115911 in Chicago - time to switch https://t.co/DFhPibQbHg | @370674 Hmmm that's strange! Send us a DM so we can get to the bottom of this! *ElleA
@TMobileHelp if I'm on a family plan and paying my device. Can I still get out of it and get my own line? | @370698 Hiya and thanks for reaching out to #TForce. Shoot me a DM and we'll delve into this for you buddy. #HereToHelp *KimM
Damn! My @115714 stock continues to go down... but then again... Sprint... | @370699 Good morning. Is there anything we can do for you today? - WR
"So sick of @115911. 
#ittooktenminutestosendthistweet https://t.co/PXPjmusn98 | @370837 Hey there, Joshua! Please send us a DM and allow us to take a closer look into this for you! We are here to assist! *BrookeK"
@115913  where is the iPhone X JOD pricing? | @351235 @115913 We'll have JOD pricing for the iPhone X available soon. Stay tuned! *DanKing
"Hey @115911 been trying to pay my bill for days. Won't take my CC number, says it's invalid. It's not. New payment interface is TERRIBLE! | @370838 Whoa, Barry! Please send us a DM and allow us to further assist you! We are here to help! *BrookeK"
@sprintcare I'm trying to get in contact with customer service but my call isn't going through | @370879 Can you send us a DM? We'd be happy to take a look at your issue. -AL
@115714 is the worst phone company in the USA. Smh I should've stayed with T-Mobile | @370881 Hi! Thank you for chatting.  How can I help you? What is causing you to feel this way towards us? -NS
"1 percent my ass @115714 | @370882 Wow, what's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. - MJ"
@115913 when will PDX get the LG V30? None of the stores have gotten any phones. | @370923 @115913 The LG V30 is super popular and we received fewer than expected. More inventory is on the way! *MikeRice
@115911 my phone says no service when though the bill paid @TMobileHelp | @259296 Oh no! DM me and let's get to the bottom of this! https://t.co/LNUbmWfmEy *RoseAdams
"@TMobileHelp Where is Tanya please? | @370937 I see your DM, and I will continue working with you there! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 we are on hold for over 40 minutes trying to ask a simple question. this is ridiculous. @TMobileHelp https://t.co/9LeCkM2S2x | @370941 Yikes! Send me a DM, and I'll be happy to help! https://t.co/zXrDYDCnIa *Bridget Wren"
@115714 Will you be upgrading in the zips of 35907 or 38340 any time soon? | @137541 We'll like to have some troubleshooting steps done. - NA
"@115714 Will you be upgrading in the zips of 35907 or 38340 any time soon? | @137541 If you are receiving issues please send us a Direct Message, so that we can further assist you. - NA"
@115714 Will you be upgrading in the zips of 35907 or 38340 any time soon? | @137541 After reviewing the coverage of the provided ZIP codes we noticed that there is normal activity the area. - NA
@116447 frustrating dealing with your customer svc dept. @115714 Cell towers are defective in my area for past months. @sprintcare | @239254 Team @116447 will reach out to you shortly to discuss your concerns.
"@115911 @TMobileHelp Your Customer Services really Sucks. Please cross train and bring this jobs back tyo America! | @371074 Hey! T-Force is here, meet me in DM I would like to hear more!https://t.co/QwRncnQuHg *CameronMadore"
"@115911 app payments system changed and is terrible, same for web. Can't use stored CC number from Chrome. Annoying. No Apple pay for app? | @371075 We want you to have a great experience with our self-help options, Patrick. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"Hey @115911 try to get a signal in Elkhorn, WI please!! | @324676 Tech girl is here to save the day. :) Please send me a DM, and I can help. https://t.co/NICrRPn7OP. *SierraRichards"
@115714 is really with the Fuck shit today | @371100 Hey! What's going on? Please let us know to assist. - EG
🗣 I FUCKING HATE @115714 | @371101 We don't want you to feel that way. What's going on? Please let us know to further assist. - EG
"Being in 1x all the time and not able to use my phone #storyofmylife #sprint #unlimiteddata #yeahright | @371211 Please send us a Direct Message, so that we can further assist you. KC"
"@115911 I switched my # to a friend's account, was told in store all was in order, then you put a collection out on me for a mystery $30! | @371223 Oh wow! DM us and we'll look into the details of this Emmet. *KaeW"
"@115913 perhaps u can ask the TMobile reps ive been talking to 2 to honor the BOGO phone offer I accepted in June & stop charging me? 🙏😙 | @371224 @115913 Promotions are supposed to be an awesome experience. Let's get this fixed, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp FYI: https://t.co/B315Wb4UvG is down. | @176410 Oh no!!! Shoot us a DM so we can get you hooked back up on there! https://t.co/RaTDVzOYlM *DJConstable
Shout out to @TMobileHelp for the awesome job fixing my billing issues. | @371225 I'm so happy that we were able to take such great care of your concerns! #WeWontStop *LynnetteTyler
"@sprintcare This company keeps getting worse ... after 17 years, I'm done!!!! | @371249 Hey! How can I help you? Please elaborate on what's happening. -AF"
"The ads say @TMobileHelp is a fast network... But you have to raise your left foot, have your right hand lowered & you speak in tongues. | @371295 let's turn this around go ahead and DM me!  https://t.co/ezZMoc7QXB *GraceFranco"
"@115911 
This happens when you call T-Mobile Reimbursement care.
Still on hold https://t.co/o3uGOSNLUc | @371296 Hiya, Sai! We are always here to assist you as well! Send us a DM! *MelindaR"
"@sprintcare email says upgrade 4iphone8. $350 off,no act fee $9.72/mo after $19.45mo credit website is $29.72 mo lease. How do I get deal? https://t.co/T8nAYIySET | @371338 What message did you get when you clicked on Shop Now?"
@115714 I need help | @128384 Hello! We would be glad to help. Please send us a Direct Message in order to further assist you. -Y.F.
"@115913 moved to TMO in August after being with Verizon for 10+ years. Experience has been aggravating so far. I made a mistake. | @371374 @115913 Woah! We want you to love your choice. Please DM us, so we can help. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115913 @TMobileHelp @115911 if I already have an eip for my iPhone 7 is the 300 credit valid for the current eip if I get iPhone X | @371469 @115913 Great question, Jon. The phone you trade-in would need to be fully paid off to qualify for this offer. *DanKing"
@115911 What garbage service. T-mobiles website barely functions. Can't even log in. Constant low speeds. Ruins my day. Embarrassing | @371470 Oh no! We certainly don't want to interrupt your day. DM us your location so we can take a closer look! *ElleA
@sprintcare STAY AWAY | @371249 We are here to help. If you change your mind please send us a DM so we can assist. -AF
"Thanks @115714 for billing ur clients in PR after Maria destroyed their service completly. Barely cell service now. Good job!! | @371497 Please send us a Direct Message, so that we can further assist you. -GS"
"What is happening with @115714 @sprintcare  today? My internet and reception 
Have been bad the whole day. | @371498 That's not good! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS"
"I'm gonna have to get in-home wifi set up cause this @115714 internet service is horrible. 🙄 | @371503 Hey! Let’s get your issue solved! Please send us a DM, along with your nearest cross street address and ZIP code. Thank you. -DS"
"@115714 what’s up? I upgrade my phone and the bill doubles!!! WTH???? | @371504 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
@TMobileHelp Do you help customers with phone replacements when the phone came with them? | @161027 This is a great question! Could you send us a DM so we can chat? *TylerBrown
"@115911 want to charge me $15 to change my SIM card based on Kou from Palo Alto #tmobile #ripoff #disappointed #timetoswitch | @371598 Hi EM, we'd like more info and to help any way we can. DM us, we're here for you. *JoanO"
@TMobileHelp Can you help out with ordering a tablet? | @200659 Thank-you Caleb. What tablet were you interested in ordering today?
@TMobileHelp Can you help out with ordering a tablet? | @200659 Hello Caleb. My name is VaTrese and I can definitely assist you with ordering a tablet today! May you verify your... https://t.co/Jhmg3jS5wz
"Hey @115714, I'm not going to pay you to upgrade my phone. | @371628 We're sorry to read that. We'd like to assist you in this. Please send us a DM so we can further assist you. - AS."
"@115911 Hi, Is there any way to get an ZTE Quartz without a data-plan? | @371633 Hey there! Send us a DM and let's take a look at this for you! We are happy to assist! *BrookeK"
"@115911 @TMobileHelp @139105 lets get this straight- i buy a phone on promo in store, apply for rebate, then denied without warning?🤣 | @179757 @115911 @139105 #PromoExpert getting back to you in DM! Meet you there! *StephanieTowers"
@sprintcare MY PHONE ARE OFF & I MOVED ACROSS COUNTRY & I AM LOOKING FOR A JOB. PLEASE GIVE ME A CALL @ 267-970-7439 | @270563 We are reviewing your concerns. You will be contacted today. Team @116447
You guys are some shit @115714 | @271467 Hey! What's going on? Please let us know the details to further assist. - EG
"@115911 #baitandswitch lure then in then deny the promo without warning! #love ! | @179757 We truly have your back! Just responded to your DM, meet you there https://t.co/E37bpdWEut *StephanieTowers"
Shit don't come to @115911 smh https://t.co/1ivIJJXoKO | @371823 Ouch! Why do you feel this way? DM us so we can get those feelings turned around! *ElleA
"Officially the worst customer service ever.  Thinking of switching, DONT. @115714 @sprintcare | @205104 Hi, I am showing we have a secure message with a representative assisting you.  Please respond back in the secure message so we can help."
Honestly you’re trash @115714 | @371874 Hey! Hope you’re doing well today. What caused you to feel this way? -SJ
"Text msgs....coming in twice. I'm so sick of this!!! @115714 | @291784 Oh no!  Last time we talked to you, everything was okay.  When did you start getting double text message?"
"@115911 @TMobileHelp going to have to return this booster. I'll stay with the booster I have. Fort Worth doesn't seem to know how to pack. https://t.co/iYNPcbn1Db | @371891 Hey Rickey!  

Thanks for reaching out to us at T-Force!!!!!  Wowsers!  That box was well handled! *LisaMarieArnold"
Then on top of it I’ve been on hold for the last 2 hours how much longer do I really need to deal with this @TMobileHelp @115911 | @371893 Hold no more Tallie! Send me a DM I've got you :) https://t.co/hhkfSa6wT7 *JenniferJackson
"@115913 & just when u switch u cant activate your I phone 8 +because u need Wi-Fi &  have a lot of apps & pics & no one wants to help u | @371894 @115913 We truly want to take great care of you, Jay. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
fuck @115911. I cannot believe the headache. | @372044 What's going on to cause you this discomfort? DM us and let's talk. We're only here to assist. *JamieK
Shoutout to my piece of shit phone company @115911 | @372046 Ouch! That wasn't nice. What can we assist with? We don't want you feeling this way! DM us so we can get this turned around. *ElleA
@ATT 2 months in a row has tried to screw me over w my phone bill.. I’m about to switch to @115725 or @115714 I’m so over this !!! | @372072 person form sales and they can fill you in on what new deals we have for incoming customer's.
"@ATT 2 months in a row has tried to screw me over w my phone bill.. I’m about to switch to @115725 or @115714 I’m so over this !!! | @372072 Hello, we love to have you as a sprint customer. If you want go to https://t.co/0qT1rLBLtN and chat with a live"
"So @115714 hasn't had a chat rep available for me to dispute my bill, but I *can* report child exploitation so I guess that's helpful...? https://t.co/Keb5LNGpdN | @372073 I do apologize for that. Can you please send me a Direct message? -DS"
"So @115714 hasn't had a chat rep available for me to dispute my bill, but I *can* report child exploitation so I guess that's helpful...? https://t.co/Keb5LNGpdN | @372073 I'll be happy to assist you with your bill today. Can you please send me a secure message? -DS"
@TMobileHelp Is your mobile app-based service down? I keep getting this error https://t.co/y7Fhr7jmau | @372122 I'm here for you! Tell me more about what's going on in DM. Thank you!  https://t.co/vuTPc7Xx7T *TraceyFoster
@115714 y’all customer service horrible. | @372285 This is not the feedback we like to hear. What issues are you having? -RL
"@115714 would I have better lte service if I used an android?  I have trash service in the Bronx. | @200849 Hello there! Let's check that service for you. Please send us a Direct Message, so that we can further assist you. -JR"
"@115714 I need to talk to a customer care person | @372288 Hey, need assistance? We're here to help!  Shoot us a DM and we will be more than happy to assist you! -WG"
@TMobileHelp sent you a message | @277118 I see it! Meet you in the DMs! *MichaelHarvill
@115911 Your network has totally vanished at MIA. #unreliable | @372309 This doesn't sound #UnCarrier of us! Shoot us a DM and let's look into your location. *JamieK
"Your customer service is awful. https://t.co/453k95FkJb | @184089 Hello, sorry for the late response but how can I help you today with your bill?"
"@115911 is cell service down in 30324???? Cannot make calls. | @372500 Uh oh, Paul! Please send us a DM and allow us to take a closer look! We are here for you! *BrookeK"
Buying a new phone soon as I get to work. @115714 y’all wild as shit | @372522 Hi there! Need some assistance purchasing your phone? Contact us at  866-275-1411. -SJ
"@sprintcare @115714 I was just told by your customer service that even though my sister has no service bc of | @321121 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -KC"
"@115911 what is going on , my service is slow. I want a refund | @372561 Whoa. We for sure want you to have the coverage you need. Please DM us. We're happy to help you. *GiselleM"
"@TMobileHelp I've spent the last 30 minutes trying to find my account number, can you help please? | @372562 Sorry your having trouble finding that acct number Ill be more than happy to  provide you with that. *AnitaT"
"@TMobileHelp hi, my wifi calling does not work (signal is pretty bad, so really need this). Could you help? I use iphone 6 plus with ios10 | @372588 Let's make sure you #StayConnected, send me a DM https://t.co/9IUH5Nit1g to get started! Thanks! *AmberSellers"
"How are they compared to ATT? https://t.co/nK7sEVQLq6 | @372589 We're amazing Elizabeth, let's get you all the info you need to switch. DM us https://t.co/VWZnrtjN1e *JanielleGoGuasch"
"@115911 you are the worst, charging us for a service we never received! Very crooked company #tmobilesucks #tmobile | @372590 What happened, Sandra? We're here for you and would love to make things right. DM us here with some details so we can assist. *BlakeT"
@115911 worst cellphone company ever. | @372591 Ouch! What makes you say that? DM us here with some details so we can turn this around. We're here for ya! *BlakeT
"@115714 @sprintcare Trying to reach a human re billing. I enrolled in auto bill pay some time back but... cannot chat or talk on the phone https://t.co/mgmGD14QgE | @270560 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
Ive never been so stressed in my life @115911 @TMobileHelp your website is RUBBISH and there are no free customer service numbers | @372776 Drop me a DM https://t.co/kGg2v4HP5h I would love to take some stress out of your life! *DavidBradford
Just got done talking to customer service reps from @att and @115725 and neither were helpful finding me a better plan. How about @115911? | @372810 Check out our options here https://t.co/P1A41GEtz9 and DM us with your questions. *GiselleM
@115714 you’re GARBAGE. AND SO IS YOUR SERVICE | @372837 Hey! What's going on with the services? Please let us know to assist. - EG
"@115714 any incentives to switch to you? I’m looking for unlimited data, and I like iPhones and would like to keep my current number. | @372857 We have the clean slate $650 buyout with terms and conditions, you can also check the buyout price of your phone."
@115714 kinda funny how someone account can get hacked but they cant give the hacker info because of security THAT SO FUCKING STUPID | @372858 Do you need any assistance? -JM
"Stay away from @115714 ... Their 'great deals' are reps who tell you one thing, then you receive a bill that has nothing to do with what you signed up for ... Worst customer service ever! #Sprint #SprintSucks https://t.co/nyt2FU4VcO | @355528 It mentions a plan change. When did you change your plan?"
This is how long(so far) I’ve been waiting for @ATT @12299 ...... Awesome customer service! Help @115714 or @115725 @VerizonSupport 😂👏 #fail #att #BBB #NOcustomerservice https://t.co/zsD9DyZpBA | @372859 We'd love to have you as a member of the Sprint family! Here is a link to our most current promotions https://t.co/OLXF2ShjmN -Maria Q
"@115714 Lets see, I'm being overcharged, you're unwilling to make an extension on my payment, and shitty service. What's not to love? #timetogoback #regret #sprintsucks | @372860 Hello. We do appreciate you as a customer. Please, DM us to review this situation. - GS https://t.co/rMApsV8PQY"
"@115714 new sprint customer here, tried ordering online and on phone and was told I had to come to the store. Still got hit with activation fee 😟#rockystart | @372861 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 Yo my service has not been working for about two weeks now. How do I fix this? | @372862 Hey! Let us help you out! Please send us a DM so we can provide you further assistance. -R.S. https://t.co/rMApsV8PQY
"@115714 changed my plan all, on their own, & they had to change it back. Somehow my phone's updated & can't do sh*t now 😬 Coincidence? 🤔 | @289931 Hello. Please, DM us to review this situation. - GS https://t.co/rMApsV8PQY"
@115714 I will be paying the rest of my bill and will be going to Verizon. Your customer service is terrible. | @372863 Hey! Customer service is our main priority what seems to be going on? -CD
@115714 all I want is a phone that works. That. Is. All 😔 | @372864 Can you tell us what's going on? Send us a DM. - JM
"Figure it out @115714 you guys suck | @372865 What is making you feel this way? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Figure it out @115714 you guys suck | @372865 We don't want our dear customer to feel this way. Please send us a DM to provide you with further assistance! -R.S. https://t.co/rMApsV8PQY
Why is returning phones to @115714 so difficult. Store won’t take them and still haven’t received my return envelopes. Ready for a new service provider! You will get my payment when I get my envelopes! Not paying leases for phones I don’t use and can’t send back! | @372868 Oh no! When do you request the returning kit? -JM
"Yall made me mad @115714 | @372883 Hey there, seems like you're experiencing some issues. Please elaborate so we can assist you. -RL"
@115714 what you have to offer for the iPhone X @TMobileHelp SUCKS! | @156987 We're excited as well for this amazing phone. There's a lot coming. Stay tuned. - AA
"RT @TMobileHelp I accidentally droppedmysmartphonegalaxy s8 plus.i wastryinggettingoutofthe I whenI dropped it .It wasnotout if the case?RT | @261158 Good morning, Kp1832! Send us a DM and we would be happy to go over any questions you have! https://t.co/eiqro2hcq1 *KyleSaragosa"
Anyone else on @115714 with a #Note8 not getting texts? | @372955 We would like to look into this matter. How long have you been experiencing this issue? - AM
"@115714 https://t.co/3clAEFJyoj | @372956 Please send us a Direct Message, so that we can further assist you. - RW"
@115714 Can you guys help me get out of my current phone contract and get into something else? I believe it ends next moth with verizon. | @124808 Good morning. We do have options available to you for moving your service to Sprint. Just send a DM and we can assist you.
@sprintcare is there data issue at Glade Valley and North Park Dr in 77339? Reset Network Settings and Reboot iPhone7 | @372961 @372961 - There is a network outage in your area.  Our network teams have identified the issue. We do not yet have an updated ETR -LG
"@TMobileHelp My notification email was updated, yet I continue to receive ""Your T-Mobile bill is now available"" emails to an old address | @373069 Hey there Thank you for Reaching out to T-force I'm Briana :) I will Dm you *BrianaW"
"@115911 @46524 went to store in Troy NY on 10/13 to check out the LGV30. They had none, no display unit.  (continued) | @373071 Oh darn. We're disappointed to hear you couldn't grab yours in store. Please DM us. We're happy to help you here. *GiselleM"
@TMobileHelp help me right now | @373072 We got you! Send a DM our way :) https://t.co/69dhFOUgl8 *AmandaSansone
"@115911 not happy right now | @136567 @115911 We are here for you, Mark! Please reply to our DM so that we may continue working on this. Thank you! *MikePerez"
"Ive never been so anxious to get a new phone. Fingers crossed the #LGV30 arrives at @115911 today. 😭 | @331023 Hi!
My name is Lisa. Thanks for reaching out to T-Force. I hope you are having an AMAZING weekend!  I am with you... https://t.co/2MazGcmufP"
"@sprintcare is there something wrong with the service in Miami? | @353370 Hey, DM us with the nearest cross streets & ZIP where you're affected. Lets review the area. - NA"
"Yo @115714 I've been in ND and MN for a week and had NO service, while my buddies with @115725 have been great. How Big is that 1% diff? | @373114 Hey, DM us with the nearest cross streets & ZIP where you're affected. Lets review the area. - NA"
Thank god i cheaped out and got a #galaxy it would really sucl if i spemt 700 on a @115714 phone that doesnt work https://t.co/cEuCZugRCj | @373115 How long has the issue been happening? Is the issue impacting anyone else in your household or around you? -TR
"Holy cow it's a nightmare finding someone @115911 that not only speaks English but understands English. Gotta love Friday the 13th. Frustrating. | @373118 Whoa, Linda! Please send us a DM and we would be happy to further assist right here! *BrookeK"
@TMobileHelp I am getting 502 trying to access my account this morning. What's happening? Is it just me? | @373195 It's important you're able to access your account! Please send me a DM https://t.co/9IUH5Nit1g for assistance. TY *AmberSellers
"@TMobileHelp I'm not getting some text messages, what gives | @373196 https://t.co/xKtJVNqc2V"
"@TMobileHelp I'm not getting some text messages, what gives | @373196 Good morning Gary, my name is Keyonte and I will be glad to assist you with your text message issues, can I pleas... https://t.co/Q8iLy1LJb7"
"Man, since the iphone 6s plus came out I've had issues upgrading with t-mobile. @115913 help me out man, just trying to get my phone | @373197 @115913 The upgrade process should be a breeze. DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115911 Do you actually need a Tmobile One plan to use iWatch cellular? Or just any data plan like Simple Choice? | @373198 You can pair any data plan with an Apple Watch, TruCrimson. :) *JamieK"
Just got an email from @115714 to reset my password. I don't have an account with them. 🤔 | @373250 Looks like something we need to look into. Please send us a DM so we can better assist. -AF
@115714 Change your name from ‘Sprint’ to ‘Crawl’ cause your service slow as hell | @373251 @373251 - Are you a current customer? Are you having issues with voice? Data? Both? In multiple locations? Indoors or outdoors? -LG
@TMobileHelp having trouble connecting my new apple watch 3 to my plan. | @202859 Hey we're here for you! Shoot me a DM Let's chat https://t.co/BMDMqsRi3P *DebKlajbor
"@115913 making me pay 800 for the calls he made | @373288 @115913 We'll get this checked out right away, DM me so we can dig in https://t.co/Nr93OTtXRx *TaylorBest"
@115913  Any word on iPhone X pricing for JOD customers? | @351235 @115913 No more details yet but stay tuned for updates soon! https://t.co/lH0SH5fy2m *MikeRice
I vote @115911 the winner for worst customer service! Called 4 times and spent an hour on the phone and issues still not resolved!! | @373346 Hiya Henry! What's going on? Send us a DM so that we can assist you! *MelindaR
@TMobileHelp Trying to shop online and check out what adding a new line would cost me. I'm bring prompted to call. Why? I want to online. | @373347 Let's check into that for you! Please send us a DM! *JulieM
"@115911 @46524  Latham NY on 10/14 rep showed me the display never came back I was there 15 min left NO LGV30 no other customer | @373071 We want to be sure you are able to get your hands on this amazing device, Peter. Send us a DM and let's talk more. *JeremyJ"
"@115911 You guys are a big bait and switch company. I called 844.786.2964 and was LIED to, you won't pay off my bill from Verizon. | @365267 Hiya, Joshua. We take things like this very seriously and would like to talk to you more about this. Please send us a DM. *MelindaR"
"@115714 service is deplorable. | @373389 Hi there, seeing that brings great concerns. May I ask, why do you feel this way? - NN"
"@115714 someone was able to open 5 lines under my name and SSN and had the phones shipped to a Target store. No security checks? #fraud | @373394 Hi Zack! Thank you for reaching us today. Please send us a private message, so that we can further assist you. -WC"
"@sprintcare i have a question can you message me | @373395 We are currently unable to do so. Therefore, we advise that you send us a DM and follow us so we can assist. -KG"
@115911 @TMobileHelp would like to discuss upgrading my phone for my main number | @373432 We're more than happy to help! 😎 DM me ➡ https://t.co/m0OQWGlE4J 📲 Let's get you a new device! 🤝 *SamoAljasim
@TMobileHelp @115911 my company has dozens of @115858 iPhone 7 Plus. An app we use requires APN using IPV4 not IPV6. How do we change this? | @373460 I'm here to get you all the deets you need! DM me here: https://t.co/Op5C2z3lou *ChelseaBailey
@TMobileHelp is simply by far better than and carrier out there. | @373461 Thanks so much! Please don't hesitate to reach out to us at anytime. T-Force is always here to help you! *PeterLabrecque
@115913 Our daughter used TMo for college in Abu Dhabi with no probs. Now TMo sends a warning. Support says only option is to drop TMo. | @373462 @115913 We're here for you and want to check this out. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
@115911 please get your shit together. I was enjoying your service up until now 😪 | @255792 You only deserve the best from us. Shoot us a DM and let's look into your location right away. *JamieK
"@115714 any updates with Loon Balloons connectivity in Puerto Rico? | @373514 How can we assist you today? Please send us a Direct Message, so that we can further assist you. -KJ"
"So livid that @115714 lied to me at the store so I would sign up for a new line,Now I have to pay until the 21st on my old line @sprintcare | @373515 GM Jay! We'd love to help figure this out with you, can you send us a DM please? -CDE"
"@115714 Can the solution for repairing my phone not be to just buy a new phone??? | @373517 Good morning, Brian! If you can send us a DM, we can look at some options for you. :] -CDE"
@TMobileHelp my phone internet is bearly working and my phone dies fast and sometime my phone gets warm | @286737 Sent you a message in the DMs. See you there. https://t.co/sBIVWmm6X2 *EddieGough
"When I get back, @115714 and I are gonna have a chat about how I’ve been without a signal for the last 7 hours. Unacceptable. | @373671 You sound frustrated. We would be delighted to take a look into this and have this problem rectified for you. -AC"
Why does @115714 continue to call me and email me about upgrading- I just upgraded to #Blackberry #KEYone in July out of pocket @sprintcare | @140062 Hi there! When did this happen? -JA
Having @115714 is like being in a constant state of #FOMO because my data is so spotty. #sprint #sprintprobz | @204349 Let's work together to get this fixed. How long has the issue been happening? Is it also related to voice or text? - AP
"My favorite is @115714 telling me I have 3/4 bars on LTE and this being what Instagram looks like https://t.co/YnQsQ3ZcUC | @373673 Please send us a Direct Message, so that we can further assist you. -JJ"
@115714 do I get charged for answering calls from the US while traveling outside the US? Finding conflicting answers online. #international | @373766 No you don't. -R.A
"#Sprint is causing me migraines!!!! ""Tower problems""...such a HUGE inconvenience!!!!!! I need a HUGE credit on my bill!!!!! | @373767 Hi there! Please send us a DM and follow us at @Sprintcare, so that we can further assist you. -BJ https://t.co/rMApsV8PQY"
"Spent 3 whole days trying to resolve something that should never be a problem- no solution!- total #WASTEOFTIME @115714 @sprintcare | @373768 Please send us a Direct Message, so that we can further assist you. -JD"
Spent 3 whole days trying to resolve something that should never be a problem- no solution!- total #WASTEOFTIME @115714 @sprintcare | @373768 I would like to apologize on behalf of the representatives at the store who assisted you. I would like to help. -JD
@115911 I switched from @115714  and I’m having problems rn😕 | @373821 Uh oh! What's happening? DM us details so we can get this turned around! *ElleA
@115911 I switched from @115714  and I’m having problems rn😕 | @373821 Hello what issues are you having I will be happy to assist you. -FR
I think I’ve located the worst @115714 store on earth 🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️ | @373856 This definitely isn't the feedback we want to hear from our customers. What seems to be the issue? - RR
"@115725 @115911 @117735 I may cancel my @115714 acct after 14 yrs.  need company that back up mis-info their agents give | @373862 We would hate to lose you, Sir. What seems to be the issue? -SW"
"Quick rage tweet: thanks for making it next to impossible for me to enroll in Apple’s iPhone upgrade program, @TMobileHelp 😘 | @204121 Oh no not what we want to hear please send us a DM so we can help. https://t.co/HgDqRFVqeJ *MarcoMalp"
"@TMobileHelp what happened? I used to rave about your customer service, now I've been on the phone for an hr and no one can even speak enough English to understand what my issue is. Just keep getting blind transfered to new people | @374039 We're here to turn your experience around for the better! Please DM me:) https://t.co/ajg0boXCWT *TanyaFalandysz"
"@115913 when you’re trapped with #verizon but know there’s better. #iwantmyfreedom #tmobile #lgv30 https://t.co/XlbVDf3e10 | @374040 @115913 We'd love to have you on #TeamMagenta, see how we can get you unstuck here: https://t.co/D6OSuU463B *TaylorBest"
idc if i’ve said it a million times..ima say it a million times more @115714 customer service is TRASH | @374069 This isn't the kind of response we will like to hear. What seems to be the issue? Allow us to help. -AP
"@115714 So is black the only color we have to choose from for the v30+ | @374070 Hi Chris! Yes, the only color available for the LG V30+ is black. -KP"
Watching #OneVoice #SomosLive for #PuertoRico 👇 https://t.co/jBcKbbkqXn | @374073 We're Glad to be apart of this awesome campaign that helps the Friends and Families of Puerto Rico! -RID
"@115913 you need to check into your business customer service , worst experience after transferring my Personal account to Business😤 | @339742 @115913 We take your feedback seriously and are here for you in DM. *JamieEnglish"
"@TMobileHelp AMAZING support, Quality, responsiveness and resolutions | @374075 Thanks for the love, Dave! We can only be as amazing as our awesome #Magenta family! #MVP *KyleSaragosa"
@115911 why does every time I log into my account online. I get error messages or 502 bad gateway error? are your servers down? | @374076 Hey there!  Let's check it out!  Can you shoot me a DM my friend? - https://t.co/Llbz2sQI37 *JohnKuhn
"@115911 Voicemail Unavailable for a week!  I need to set mine up! | @162651 Yikes! If you need help setting up your voicemail, DM us and we'd love to assist. *JamieK"
"well damn... @TMobileHelp I get texted AND called today, to pay my bill, so finally I say, ""OK! I Get it!"" and then.... https://t.co/e2uvIPxgq7 | @374077 Yikes! That's not good at all. Shoot me a dm, I can help you out. :) https://t.co/Hch7N8hFAc *ConnieMixson"
@115913 Sir I need for you reach out to b/c as a customer told some and now finding out that now your company is wont honor promotion. | @190918 @115913 We're here to get you taken care of - I shot you a DM and look forward to your reply. https://t.co/93XwcSKFIy *RayButler
@115714 pissed me off today😠 | @374080 Hey there! Please send us a DM with a brief description of your issue. -MM
"@115714 y’all service is shitty, Iont know what the fuck going on wit y’all but I’m bouta take my talents to @ATT | @374081 Hey there! We would like to take a look into this for you today. Please send us a DM. -MM"
"How u setup the arrangements, confirm thru text, don't take payment and cut me off @115714 ? | @363989 We would be happy to look into this please send us a Direct Message, so that we can further assist you. -BG"
"Driving for 40 minutes with no @115911 service and coverage every day for the last 8 months sucks, @115913 !!!  ~ Your Customer https://t.co/HhiZplqSdD | @118741 @115913 Having the coverage you need while traveling is a crucial part of staying connected. Send me a DM. https://t.co/plE6XCdHhz *CharlesOpacki"
@sprintcare I live in Jasper Michigan and have had no signal for almost four days. | @374116 Oh my.. we do apologize for any inconvenience! Can you pls DM us your nearest cross streets so we may check for any outages near you? -NL
"Sooo...thanks @115911 . Thanks to you someone was able to hack my gmail. Thank you customer care center for giving up sensitive info. | @374228 RJ, the security of your account and personal information are very important to us. Please DM us. *TerriL"
"Dear @115714 your reception is terrible!!!!! I almost never have any service unless im@connected to WiFi!!!! | @374262 This isn't the type of feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"@sprintcare  Y'all some ass with your customer service, that's why y'all have a two star rating  in every local Northern Virginia store | @374276 Hello Marcel! That's definitely not the type of experience that we want you to have. Please send us a DM for further assistance. -AR https://t.co/rMApsVqrfy"
"@115913 Just left Verizon on Monday to join #TMobile. Originally told my wife's VZ Note 5 would work fine. My Pixel has bars...not hers | @374370 @115913 We want to ensure both of your handsets function properly, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115714 y’all gotta fix your service, I got no service unless I’m on WiFi. I’m about to switch to @115725 | @374392 Hey, i would like to help you. Can you please send me a DM with the exact address where you're having this issue? - BB"
@115911 was told the issue with business accounts to use #AppleWatchSeries3 would have been resolved by now but still getting auth error! | @11508 Let's take a look at that Yoel! Shoot us a DM and we'll get to the bottom of this! *KittyG
@TMobileHelp third attempt to get my iphone6plus unlocked from t-mobile. @115858 says it’s carrier unlocked. T-mobile says they “can’t” unlk https://t.co/c1MJjIBj5q | @374463 Thanks so much for reaching out to us! I can give a little more detail about what's going on if you DM us. https://t.co/I6eWC2B8S0 *JohnWard
"Hey @115911 I would love to pay my bill if your website would stop saying my card number is invalid even after inputting it 6 times. | @374464 Hey Jesse, let us assist with that! Please send us a DM and we'd be happy to take a look at that for you. *TerriL"
@117735 @ATT . Having the worst experience with ATT billing. Hung up on 3 times. @115725 @115714 looks like your getting a new customers. | @374485 Hi there! You can take a look at our great offers at https://t.co/vmQEcCG8fV . - AP
"It’s ok. For the record Sprint Care is the Babe Ruth of customer service but your service (@115714) is really awful https://t.co/ovknSbLG3V | @185568 If you provide us a cross street, we can look into any service issues. Thank you."
"i love @115911. Patria at the service center in Richmond was amazing. idk how much she makes, but 🗣 Give Her A Raise!! thanks 😊 | @374531 Wayyy to go, Patria! Major kuddos to her for showing that #UnCarrier spirit. Send us a DM so we can make sure she is recognized. *ElleA"
@115911 @TMobileHelp Is there still no word on Jump on Demand pricing for IPhone X. It’s preorder time at the end of the week. | @374532 Great question ! Shoot us a DM let's chat! *TaylorMichaels
@TMobileHelp Why is it that my service is progressly getting worse in my area? | @374533 Oh no! We want to keep you connected. Shoot me a DM so we can take a look. https://t.co/gLqwX4nHy4 *MontanaDaniels
@115911 what’s this pls? https://t.co/Pb0vaIpUj5 | @374534 Hmmm... the upper left corner does look interesting. DM us and let's see what's going on. *JamieK
"No  @115911 I'm tired of you. You always do this to me 😭 https://t.co/ADGMEOLoAT | @327222 If you change your mind, we're here for you! *WhitneyJ"
"@TMobileHelp 4 calls in last hour, explained my concern repeatedly & asked ""so how can I help you today?"" Can't get a supe. No 1 listens!! | @260796 Hey Melinda, we're here to help out! :) Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
@TMobileHelp Tried to get pre-approved on Apple Store app for Apple Upgrade program for iPhone X. Doesn't work for T-Mobile customers? | @374620 I'd love to get you all the #MagentaDetails on the new iPhone X! :) Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@115913 Any chance we can get some clarification on iPhone X Jump on Demand pricing? Need to know before the pre-orders go live... | @374621 @115913 We'll have JOD iPhone X pricing available soon. Stay tuned! *DanKing
"My #SPRINT FIREWALL was adjusted to deal w Bank Employees lk Brain frm #Chase Bank 60504 | @295325 Please send us a DM with the details, if its something you'd like us to look into. -SM"
My #SPRINT FIREWALL was adjusted to deal w Bank Employees lk Brain frm #Chase Bank 60504 | @295325 Did you receive the confirmation that the payment was made? -SM
This is apparently how @sprintcare does their customer service it’s now been well over an hour! All I have heard is hi there! @ https://t.co/h1pMqedR1B | @374669 Hey! Is this concerning your previous issue from October 10th? Or is this another matter? -KA
"@sprintcare @130643 : No, you work in the Philippines. No offense but I need a US rep for my issue today.  Pls help? | @374674 We will be reaching out to you shortly."
"@sprintcare @130643 : No, you work in the Philippines. No offense but I need a US rep for my issue today.  Pls help? | @374674 Thank you talking with me today."
"@TMobileHelp 
I have a s8 TMobile version bought from Samsung. Please help me unlock. | @374701 Hey there Sir my name is DaShawnda and I'll be your T-Force expert this evening! *DaShawndaFoster"
"@TMobileHelp 
I have a s8 TMobile version bought from Samsung. Please help me unlock. | @374701 Here is my social bind with my direct information. . 
 https://t.co/CTBal5EDf3
shoot me a DM :) *DaShawndaFoster"
"@TMobileHelp 
I have a s8 TMobile version bought from Samsung. Please help me unlock. | @374701 You can try to download the Mobile Device Unlock app from the play store and follow the steps to unlock the devic... https://t.co/6Dv04makle"
"@TMobileHelp 
I have a s8 TMobile version bought from Samsung. Please help me unlock. | @374701 I can help you with your unlock! I have the key! Please meet me in DM! I'll get you taken care of. https://t.co/HZQ7ukLzOu *ZachRicketts"
@115911 whats up with your website?! | @374829 Looks to be working on my end. What's going on? *JasmineS
@TMobileHelp Any idea when stores are going to receive the v30? It seems people are struggling to find a store that got any stock. | @374830 We are putting them in stores as soon as we get the inventory! Thanks for hanging in there! https://t.co/zXrDYDCnIa *Bridget Wren
Marcelo Claure https://t.co/RjaoxKpaHJ SPRINT WHY THE F@CK DID YOU TAKE MY  $$$.  I DON'T HAVE AN ACCOUNT WITH YOU!!! | @327348 Your assigned analyst will contact you very soon.
@TMobileHelp who can help me with the Mojio Sync up and drive. It has t updated my GPS location since March and reset didn't work | @370269 Send us a DM and we can take a look! https://t.co/WZM6caUFQm *JonPorter
Been on the phone with @115911 since 9am & still no solution... 10+ years of loyalty which means NOTHING! | @374936 Your loyalty means a lot to us and your time is valued. Send us a DM with more details & we can pick up on things here. *KeithM
".@115913, when can we expect to see the iPhone X pre-order/launch deals @115911 will have? :) | @374937 @115913 You can check out our sweet iPhone deal that will include the iPhone X, here: https://t.co/LfKlxDm7B1 *DanKing"
So sick of @sprintcare I am tired of getting my text messages two days later. Crappy service for my bill to be high.After 13 yrs I’m done! | @375001 This concerns and we'd like to look into this issue for you. How long have you been experiencing this issue? -AA
"@sprintcare @115714 Are you guys off today? I keep call my and the phone doesn’t connect to the billing department? Just goes silent. DM Snt | @357477 Please send us a Direct Message, so that we can further assist you.-DD"
"I’m tired of the spam calls. Y’all are trash @sprintcare | @129629 This is not the kind of feed back we like to receive. Please send us a Direct Message, so that we can further assist you. -TR"
@115714 data sucks. It moves to slow for me. Always gotta keep WiFi on which drains my battery. | @375002 How long has the issue been occurring? Is there anyone else in the household that is being impacted by the issue? -BC
@115714 data sucks. It moves to slow for me. Always gotta keep WiFi on which drains my battery. | @375002 We understand how frustrating service issues can be and we'd be glad to work with you to have the issue addressed. -BC
"@115714 data sucks. It moves to slow for me. Always gotta keep WiFi on which drains my battery. | @375002 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue is affecting talk, text or data? -BC"
"If you have an AT&T one line plan, how much is your bill a month? I've gotta break up with @115714 | @375003 This isn't what we like to see from our customers. Give us a chance to look into this for you. Shoot us a DM. - NJ"
#Sprint has terrible ass service to have expensive ass plans and it’s annoying I can’t connect to my internet | @375004 Let's check on that services for you. Please send us a DM to further assist. - EG https://t.co/rMApsVqrfy
"Shout to @115714 for puttin me on with 2 bars of 3G rn hhahahaha | @159008 Sounds like something we'd have to look into. Please send us a Direct Message, so that we can further assist you. -AA"
@115714 get better employees | @150241 Hey there! What's going on? Please let us know to further assist. - EG
".@115714 After 17 years I am finally done with how awful your service is - also get customer service in the US not overseas.  MASSIVE FAIL | @375005 Hi Beth, we're sorry to hear about the experience you're having. Can you please tell us about the issues you're having? KT"
@sprintcare i have an upgrade available since february how much would I have to pay for the iphone x | @375006 We'd love to assist you with this. Shoot us a DM let's get started.. - NJ
"I've been on the phone with @115714 for an hour, I've spoken to 4 different people and no one knows what their talking about. So annoyed. | @375007 Thank you for reaching out to us. What Issues are you having? LH"
"If I get a @115911 tattoo can you fix my account for this flawed ass $596 y'all are making in my account without the fight? @115913 | @375038 @115913 Billing is my forte, DM me and we'll get to the bottom of this https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 Hi there! Are you getting reports of service outages in Cambridge, MA? | @375039 Hi Rian. Thank you for letting us know. Would you mind sending your exact location in a DM so that we can take a deeper look? *KaeW"
"Was really hoping to get my new @158861 #V30 today @115911 but when I went, the store didn't have any. @TMobileHelp @115913 | @375041 @115913 We'll find you a V30, SamJoe! DM me and we'll chat https://t.co/Nr93OTtXRx *TaylorBest"
alright @115714 @sprintcare...  i am going into the store again attempting to pick up what i paid for yesterday & wasnt given. #serenitynow | @315528 Please let us know the outcome of your visit. Sprint Cares! -  CF
Here’s a 1 min & 23 sec video that shows how awesome @115714 is😍👅👌🏿🤤 https://t.co/FZOaQSPCxr | @375074 How can we help you today Zachary? Send us a Direct Message if you have any further questions. -RID
"I can’t wait to leave @115714 and get a ghetto phone company that’s $50 a month for everything. | @375230 Allow us the chance to help you with any inconvenience. Please, elaborate your situation in a DM to further assistance. - LM"
"@115714 am I due for an upgrade ? Phone cracked this morning I need the 8 | @375233 Hey, thanks for reaching out. Please DM me to look into your account to better assist. I'm here! - AW"
Dealing with @115714 has been the worst. | @375234 This is concerning us. Please send us a DM so we can assist you. -SMG
@115714 why is that I pay so much a month and still never have service?!😡 | @375340 Hello there! Let's check that service for you. Please send us a DM so we can further assist. -JR
"G530t unlock help need @TMobileHelp | @375418 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
@TMobileHelp is there an issue with service in the 44041 area of Ohio? I have full LTE and it is very slow. Missing work emails and texts | @375419 That's definitely not good! Let me take a look. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"@TMobileHelp Hey T-Force, I've got a problem. Can you fix it for me? | @375507 Hey! T-Force here with the fix!! Please send me a DM, I'm here to help! https://t.co/n6tQTx28XN *OliviaStewart"
"@115913 Any news on iPhone X JoD pricing? | @293026 @115913 No news to share yet, but it will be available soon. Stay tuned! *DanKing"
@117543 very underwhelmed by the speeds I'm seeing on my new #pixel2 | @375508 @117543 We want to make sure you're getting the best speeds available. We'll be meeting you back in DM ASAP. *DanKing
@115911 @115913 well this sucks. I was trying to work with your people on Friday to fix this. And I was told everything was good. Now I lost my order. https://t.co/ZOkxYBDXpV | @375509 @115913 We'd love to check this out and see what options are available. Please DM us: https://t.co/cuEwtd2epS *DanKing
"@136958 @46900 @323864 @sprintcare 
We need a fix for the #LS992ZVC update that is holding our #Sprint #LGG5 hostage! When can we can help? | @323863 I hate that did not fix the issue for you!  You might try reaching out to LG for help."
"@TMobileHelp im literally getting two different answers from Tmobile and Assurance i don’t even want jump anymore it’s basically pointless | @375600 We want to be sure you're getting the right info, I see your DM and will meet you there soon! *RachaelTansey"
"@115911 why are someone else’s passwords/info in the iPhone 8 I bought in stores. new phone, more like used phone. Explain please...🤔🤔 | @375602 We definitely have to get this sorted! Meet me in DM, I'm on the case! https://t.co/HZQ7ukLzOu *ZachRicketts"
"@115911 why are someone else’s passwords/info in the iPhone 8 I bought in stores. new phone, more like used phone. Explain please...🤔🤔 | @375602 We want to look into this immediately for you! Please send us a DM so we can do some research and make things right for you. *TerriL"
@TMobileHelp Just need help your app isn’t letting me do a payment arrangements and customer service chat have not responded for 20 mind | @375603 Hey there! I'll be happy to help! Hit me up in DM and we'll see what's up! https://t.co/Hxjy5gDEwA *PeteHarman
"@115714 SMH!! | @375628 Hi there, is there anything we can assist you with today? - NN"
"So @115714 stuck in the slow lane tonight in chicago eh. Not even sure you’ll get this complaint https://t.co/uWwlqWcoYD | @375629 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -JN"
@115714 @115858 @46916 please shut my phone off because I always make a fool out of myself | @375630 Hey there! What seems to be the issue? What's wrong with your phone? -JC
Why do I have phone insurance with #sprint if it's $125 to fix a broken screen? It costs that at the kiosk!! I don't like @115714 anymore | @375631 A deductible is a specified amount of money that the insured (you) must pay before an insurance company will pay a claim. - NA
Why do I have phone insurance with #sprint if it's $125 to fix a broken screen? It costs that at the kiosk!! I don't like @115714 anymore | @375631 The cost that you are charged from the insurance company is called a deductible. - NA
"Bro I seriously hate y'all. You're the worst. @115714 | @375633 Hey, seems like you're having some issues. Can you elaborate on them, we can assist you. -RL"
"my phone service has been buggin all day 
@115714 fix it! | @375634 Let's fix this. Please send us a DM so we can further assist. -AT"
"@115911 is a joke | @375740 Hey there, Chipis! Please send us a DM and allow us to address your concerns for you! We are here to help! *BrookeK"
Need to go to @115911 | @343814 We're here whenever you're ready! Just DM us! https://t.co/hsJ4QAiTJb *RachelMartin
"@TMobileHelp Just clarifying iPhone 6 or newer trade in for iPhone 8.  Accepted Trade Value says $82 on receipt.  Will it still credit $300? | @375741 Hey there! If you could please send a DM, I'd be happy to answer any questions that you have. :) *StephanieMarie"
@115911 i have a question about this jump option... can someone please contact me? thank you! | @375789 We're here to answer all your questions. DM us and let's talk. :) *JamieK
"@115913 Sir? do the stores offer the online deals if they have stock? | @375790 @115913 Hey Jeff! Best to check with that specific store first, some deals are online only! *TaylorBest"
@tmobilehelp you guys suck. I have tried to call back and email the office of your president 4x and no response. That's how u treat ur cust. | @307433 We're here for you! DM me and I'll be happy to help! https://t.co/GfMqTm3Joc *LizRackliff
@TMobileHelp I accidentally signed up for autopay and can’t currently do that. How do I change it! | @274916 Hey I have a solution for that Lets meet up in a DM. https://t.co/OHBUdSekPO *DustinChrisman
"They need to come on with this tower ....#sprint | @375801 Hey! It seems that you've been having issues with the service, if so, please send us a DM for furhter assitance. - KP"
@115714 Could you help port my phone over to Sprint from T-Mobile? It's not working because my phone used to be registered on Google Fi. | @222827 Sorry for the late response. We will be more than happy to assist you with porting over. Will you be bringing your phone number over? -KW
"@115714 Could you help port my phone over to Sprint from T-Mobile? It's not working because my phone used to be registered on Google Fi. | @222827 By completing a Port Eligibility Check, you determine whether a Personal Number can be ported to Sprint or not. https://t.co/didyStcw9O -KW"
"I am using my @115725 mifi to use my phone because @115714 has zero service foe the last hour in Detroit! #shitball #sprintistheworst | @185568 Please send us a DM elaborating your issue, so that we can have a better understanding and further assist you."
"@115911  Is the #LGV30 in stores today, or tomorrow? I'm getting conflicting answers from the ones I have called. | @233576 Today is the official launch date in stores. Check with your local store for inventory. We can also assist you here if you like. *JasmineS"
@TMobileHelp I have a question about Unlimited 55+. Is there any way to sign up a 70yo who cannot leave the house due to health issues? | @376023 T-Force is here! We work hard to make things easier for you! Meet me in DM to get started! https://t.co/QwRncnQuHg *CameronMadore
"when I open gmail or facebook on my @1647 S8, a video ad pops up. i hate this. why is it happening. how can i stop it. help. @115911 | @376024 Hmmm, let's get a closer look at that, Katherine. DM us, let us get rid of those pesky ads. *JoanO"
@115913 grats on the great Q3 numbers! When can we expect the iPhone X JOD pricing? | @254243 @115913 Stay tuned. We'll have iPhone X JOD pricing available soon! *DanKing
"Anyone have the email address  for @115911 ? I'm tired of being given the run around and being lied to by the associated | @376025 Hey Myles, providing direct assistance is always our priority. DM us and let's talk. #TMOnlyCares *JamieK"
@sprintcare has literally the worst service ever. When you're literally thinking about transferring to @115911 | @376063 (2/2) What seems to be the issue? - WR
@sprintcare has literally the worst service ever. When you're literally thinking about transferring to @115911 | @376063 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"@sprintcare My bill was paid 3 days ago, still hasn't shown up on my bank statement. | @376064 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"I hate you #Sprint | @376123 Oh no! Are you a Sprint customer? What makes you feel this way about us? Please send us a DM, so that we can further assist you. - RA"
I be so mad at @115714 I pay my bill and still need wifi shit crazy😡y'all ass need to get some better LTE we need that 4gLte | @376175 Allow us to look into the matter. Please DM us -Maria Q
"I hate @115911 | @376241 That's not our goal. What's going on, Mel? *JamieK"
"after talking to 3 people on phone & 5 via DMs, Montana Daniels of @115911 @TMobileHelp is finally making things right. #thereshopeafterall | @363056 You've got me blushing 50 shades of #Magenta! Thank YOU for setting your phasers to AWESOME. <3 *MontanaDaniels"
"@115911 is seriously the worst cell provider. I'm SO happy I pay every month to have a phone that drops every call, and never has service 😡 | @376242 Hannah, we realize how important it is to have the service you need. Please DM us. We're happy to help you. *GiselleM"
@115911 I only have 221 followers but @47032 is among them so look out | @376243 @115911 @47032 I've sent you a DM and I'm here to help. Meet me there https://t.co/PbJEgtqanO *JeromyBingham
"@115913 I need to order some Apple watches! None of your stores have them in stock.?!?.! | @376244 @115913 We'd be happy to help get an order going for you, Matt. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp Sent y'all a DM.... | @350429 Perfect! We will meet you back in DM to finish assisting you. See ya! https://t.co/ineZm1Lcy2 *AntoineWhite
@115911 @115913 any word on Jump on Demand! pricing for iPhone X this Friday??? | @376249 @115913 We'll have this info available soon. Stay tuned! *DanKing
@TMobileHelp when r u guys ever gonna release andriod 8.0 Oreo to Nexus 6p? No updates since August. | @376250 Hey there! Let's check it out! Hit me up in a DM and we'll check it out! https://t.co/Hxjy5gDEwA *PeteHarman
"@115911 customers get free Netflix, @ATT customers get free HBO. @115714 whatcha got for us? 🤔 #Sprint #Netflix #HBO | @376280 Hey, you can find further information no this in our Sprint community, follow this link for further informationhttp://sprint.co/2h9IWIz. -IB"
"Alright, @115911, I've been w/ you for 10 yrs now w/o issue. What's w/ the atrociously slow data speeds lately? | @376300 Hey Rafe, let's check that out. DM us, we're here to help and get you those speeds you expect. *JoanO"
"Hey @115911 what's the deal with international Wi-Fi calling being free, if on supported list. Bill says otherwise. Need clarification | @292118 Hmmm, let's check that out. DM us, let us make sure you are getting a correct and consistent bill. *JoanO"
"So @115911 confirms @115858 issue w/ iPhone, my phone still won’t hold charge... I’m expected to wait for fix? For how long @115913? | @205484 @115913 We'll pick this up where we left off yesterday, Robert. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 
Was just asked for the password to my tmobile account so the rep could login and complete a process. Who can I talk to about this? | @376429 Hey there! We understand the value of secured personal info! Send us a DM, and we'd be happy to assist! *KellenF"
"@115913 Hi John. Longtime customer, believer in $TMUS. But we need to address this Apple Watch Series 3 roaming mess. Please, please! | @329642 @115913 Hey there, Jacob. We'd be happy to help. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp hi guys , can i get some sales help please? | @376430 We can get you all the sales help you need!! Shoot us a DM and we can get to work! https://t.co/nFCVJunANW *DJConstable"
@115911 c'mon now you can do better at the airport in Atlanta https://t.co/U7HWZrcSDk | @120421 We'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"This is another part time job trying to receive my replacement phone. Never again @115911 | @376435 I hear you and I know your time is valuable, Jahmiel. DM us here so we can help you get your replacement phone ASAP. *BlakeT"
"‼️‼️‼️‼️‼️ @115714  my service so trash ! https://t.co/2UEFc1IanZ | @376510 We'd like to look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"Thanks T-Mobile for awesome LTE speeds! @115911 https://t.co/2uJdmXDTFv | @376651 Hey, Edward! We want you to have optimum speed at ALL times! Send us a DM, and we'll analyze the coverage area! *KellenF"
"@TMobileHelp Just got shipped my new iPhone 8 but didn’t have any return shipping label for my trade in. Can you help!? | @376652 We're here for you, Alex! Shoot us a DM so we can get you previous device back to us! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 I have to take the time out and create a new Twitter I haven’t used Twitter in FOREVER and at the CEO to get my issues resolved | @376653 @115913 We truly appreciate your patience, Rodreka. We have sent you a DM and will meet you there ASAP. *ShelbyMartin"
"@115913 hey John thanks for all the Goodies. But there's one thing bothering me lately and is that the phone accessories are been remove | @376666 @115913 Were here to help with whatever is going on, Jorge. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"I get this text about a 100 times per month, thank you @115714 https://t.co/2MCTETVevQ | @376710 Please send us a DM so that we can assist. - AM"
"Needing a new # for my US travel phone... Who needs a customer, @115911 @ATT  or ?? 😁 https://t.co/voidkM8nfD | @376743 Wow, Glenn! I remember that phone! You should join the #MagentaSide with your travel phone. DM us here so we can help out. *BlakeT"
@115911 you guys keep texting me to pay my bill but every time I login to my T-Mobile there’s an error. Your setting me up for suspension | @376790 Hey there! Let's take a look at what's going on! Send us a DM! *MelindaR
@115911 my phone is acting up 😩can I get an trade 😌 | @376940 Whats going on? Lets take a look and see if we can't get this turned around. DM us! *MelJ
@115911 has trash service | @376941 No service is no fun so I hear you! DM us here so we can look into your connection with you. *BlakeT
"@TMobileHelp can Jessica Brenhaug please message me | @376942 Hey Kylee, If you want I can go over that information with you, send me a DM *AnaAliciaCortez"
"The amount of cell service I get from @115714 for about 80% of my day. Thank god my work has WiFi. 😒 https://t.co/t417KRQfIm | @376992 Hey Billy, Let me look into your service for you. Send me a DM . -KJ"
"Finally had it with @115911 today, time to make the switch to another carrier | @349714 Hey Steven, what's wrong? DM us, I'm sure we can turn this around. *JoanO"
"@sprintcare getting teeth pulled. You are providing service for a consumer and I can go other places to get phone coverage (2/?) | @377070 At accessing that link, you can know details about our offers and how to join us. Good luck! -DP"
@sprintcare getting teeth pulled. You are providing service for a consumer and I can go other places to get phone coverage (2/?) | @377070 We'd definitely love you to join our Sprint family. You also have the options to chat online here: https://t.co/a8o8qjKr9l . -DP
"@115714 so frustrated I keep being told there are no service issues in my area. I couldn’t even get on your app to log reception issues! https://t.co/jVgpYDA9z5 | @377072 Please send us a Direct Message, so that we can further assist you. -JJ"
"@158861 may have a G6 or V30 but it ain't shit if you don't update the damn software! You too @115911 @115913 what the hell? | @366174 @115913 Having the most up to date software is essential, DM me and we'll check this out https://t.co/Nr93OTtXRx *TaylorBest"
"Frustrated with @115911 trying to unlock carrier for 3 months having paid in full when I bought the phone,worst service @TMobileHelp :-\ | @377181 Oh no!! Please DM me and we can look into this for you.  :)
https://t.co/ExhSfOyOH5 *SarahScherman"
"@TMobileHelp ya’ll can reply to me about processing my order?🙃🙃🙃 | @377218 Just sent a DM your way, working on your order now! *StephanieGarza"
@TMobileHelp Cc info was stolen.my acc was emptied at your store. 2hours on hold.Told u have NO way of helping w/o ME having the frauder's # | @377219 We take fraud seriously!! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
"You website is fucking trash. @115714 | @377235 This comment concern us. If you need assistance, please send us a DM. -JA."
companies will do anything to bring you in but won't do anything to keep longstanding loyal customers. smh *Heres looking at you @115714 * | @377262 We'll love to have the opportunity to change this experience around. Please send us a Direct Message. - NA
@sprintcare not getting great service at the corner of Battaile Dr and Shawnee Dr in Winchester VA. Any tower issues? | @377263 Please send us a DM so we can chat further. -ES
"I’m so done with @115714 and all these hidden fees and overcharges 🙄🙄🙄 | @377367 Can you please send us a private message, so that I can gain further details about your account?"
I’m so done with @115714 and all these hidden fees and overcharges 🙄🙄🙄 | @377367 Oh no! This is not the type of feedback we like to see. It would be my pleasure to assist you.
I’m so done with @115714 and all these hidden fees and overcharges 🙄🙄🙄 | @377367 @115714 In order for us to reply to your private messages you would need to follow @sprintcare.
"#DIRECTV 👎🏻👎🏻 @115714 👎🏻👎🏻👎🏻. #neveragain | @377368 Wow, what's going on? We want to help you. - CE"
"Ok @115714 @sprintcare what's going on with the towers tonight???  Week 5 | @175737 Hey there, shoot  me a DM s that we can look into this. We are here to help. -IB"
"my #sprint data has been available but hasn't given me any social media, videos, apps, or anything for 3 days now #stepyourgameup @115714 | @377447 Hello Matt! We'd love to take a look. Please follow us and send us a DM in order to assist you. -AC"
@TMobileHelp Can you help me unlock a Tmobile Note 8 that I got as a gift? | @377559 I would love to look into this with you! Could you send us a DM? *TylerBrown
"@115714 @sprintcare https://t.co/kNgaTnKH10 | @377583 Allow us to review service data activity in your area. Please send us a Direct Message, so that we can further assist you. -EM"
"Hey @115911 - you may want to investigate why your customers have major reception issues across the entire city of Long Beach Ca. #WiFiOnly | @377610 If you're having signal issues we definitely want to investigate and make sure to make improvements. Shoot us a DM, with more details. *JPL"
@TMobileHelp My T-Mobile app doesn’t want to load | @269319 I can help with your issues! Shoot me a DM so that I can get started. Thanks! https://t.co/VPw2v7TEeD *HiginioAguirre
"@115911 such a rip off for what you pay!! I could be dying and it's looking for service to dial 🙄 | @377612 We don't want you feeling like that, Emily. DM us, we'll make sure you're always connected. *JoanO"
"👍 #LIVE @115911 #CEO: Happy $TMUS Q3 Earnings day!! Record-breaking # s = Scarriers shaking in their boots!! 👻 https://t.co/lI10osKdd7 | @115913 For more information about our non-GAAP measures and forward looking statements, see here: https://t.co/E5nuMHptpJ. *DanKing"
"I need a T-Mobile jacket or tote bag. How can I get one @115913? | @377616 @115913 Hey there, Felicia. Head to https://t.co/bjPuexYdEC for all the available T-Mobile swag. *DanKing"
"Why am I just now receiving  messages from 4:00pm ???This isn't okay @sprintcare | @377669 Please send us a Direct Message, so that we can further assist you. KC"
Why am I just now receiving  messages from 4:00pm ???This isn't okay @sprintcare | @377669 One of our main aim at Sprint is to keep our customers connected to things that matters most to them. KC
"honestly fuck you @sprintcare @115714 | @377672 Hey! Is there anything you'd like us to look into for you? If so, please send us a DM so that we can further. -JA."
"Idt my phone has ever gotten more than 2 bars lol. Fuck you @115714 | @218127 Hi, this comment concerns us. Please send us a DM so that we can further assist you. -RA"
@115714 thanks for ending the unlimited non profit hotspots...it’s the only internet access lots of us have. | @377683 Are you up for sending a DM so we can chat further? -SM
"Just Switch to @115714 and I’m regretting every minute of it | @377684 Hello Peter, this is not how we want to earn you business. How can we help you today?"
"@115913 no store in Charlotte has V30 and today is the release day! What's up with that? | @377758 @115913 We'll check out every option to get you a V30, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp why do I keep getting calls from phone numbers that start with the same 6 numbers as mine but different last 4 numbers?? | @377759 Hey! Let's check that out for you, shoot me a DM https://t.co/zMHlDmwgGJ so I can check that out for you =) *VictorianLang"
"@TMobileHelp Can't change my plan 3 months and still not fixed tried to upgrade online not working if you go to the store they charge you... | @377760 Oh my! That is way too long! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"So sick of being on ""emergency service only"" on @115714 ! The last few months places I used to have service...NONE! DONE! | @377770 Hey there. Can you please send us a DM and clarify more on the service issues  you're currently   experiencing ? -TC"
"No @115714 signal inside the Cotton Bowl, Red River Showdown, at  all today!! | @377870 Thanks for bringing this to our attention. We have some information for you. Please DM us so that we can provide it to you. -KT"
"My service SUCKS, when I’m in my bed. Fix it @115714 please & thank you | @377871 Hi there! We'd be more than glad to address this matter for you. Please send us a DM to further assist you. -GM."
"@115911 Help help with trade in or upgrade please? | @377889 We'll gladly help out with your upgrade, Kristoph! DM us here so we can chat and get you into a new device. *BlakeT"
@115911 what’s the plan for iPhone X preorders? | @321060 I'll meet you right back in DM for all the details :) *SageMcGowan
"@TMobileHelp is t-mobile digits down right now? | @377890 Hey Joey, of course not! Let's check that out for you, shoot me a DM https://t.co/zMHlDmwgGJ #iGotYourBack! *VictorianLang"
"@TMobileHelp I want to buy the Pixel 2 XL Panda and switch to Tmo but it's out of stock, how long does the bring your own pixel promo last? | @377891 Feel free to send a DM my way if you need additional details! https://t.co/senzStoecA *HillaryTurner"
"@TMobileHelp I want to buy the Pixel 2 XL Panda and switch to Tmo but it's out of stock, how long does the bring your own pixel promo last? | @377891 Hey Brandon! Right now, there is no set end date. You can stay up to date on updates here: https://t.co/Rs7ud2PYPg *HillaryTurner"
"@115913 I enrolled into Netflix On Us to save $11 and my bill increased by $20, what’s up with that?? | @377892 @115913 We're here for you. Please DM us and we'll check out your bill with you: https://t.co/cuEwtd2epS *DanKing"
"#HR4HR $1 per (re)tweet for hurricane relief, another reason @115911 is the bomb. | @377894 #YouRock! Thank you for being #MagentAmazing :) *KiaWashington"
"@115714 y’all are a garbage service. It’s not me it’s you, time for us to part ways | @377939 Please send us a Direct Message, so that we can further assist you. -AL"
@115913  please please i jist need till november 1st !! Please help 😫 i exhausted everything ! | @378084 @115913 Hello! We're here for you and we'd love to help. DM us so we can get more details! https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp My T-Mobile is down on your website. I get a 502 bad gateway error every time I try to go to the page. | @378086 You've reached out to the right team to help you out! Send me a DM to chat # T-ForceOnIt  https://t.co/diKAFssR7H *SophyaBates
"And again worst customer service ever @115911 | @378087 That's not what we like to hear, Shaunalisa. Send us a DM and let us know more about your experience. *KeithM"
"@TMobileHelp are you having signal problems in Chillicothe IL? I've got 4 of 5 bars of signal but no data even showing available. Help!! | @378088 Hey Jessica! I just responded to your DM, and I'm eager to jump into action! https://t.co/GXcACu8dxr *JustinPhillips"
@115913 I asked for overnight shipping and it’s taking 5 Days to get my Plan and phone 🤦🏾‍♂️. I cannot see how this is customer service | @378090 @115913 I'd love to check out your options! Send us a DM so we can get started! Thank you! *AlissaFast
Can’t wait to go back to @115725 cause @115714 sucks so much. Never any service. With Verizon I was golden. | @378106 Hey Sara. Your concerns worry me. How long have you been experiencing these service issues? Is it in a specific location? - DW
@115913 I appreciate you having tmobile contact me...this contact is still going on for now 3 1/2 hours still no help just waiting. Help | @378155 @115913 @115913 I am here for you and just replied via DM. We will get this cleared up right away. *AshleyNelson
"Dear @115911, why is the app so slow? All it does is load for 10hrs. | @378156 Yikes! I want to make sure the app is running smooth for you, Shea! DM us here with more info to check this out. *ValerieP"
"Excited for @115911 store visit today but they received no LG V30s !? #disappointed | @378157 Hey there, Toby! We want to get you set up with a new phone! Send us a DM so we can talk about this! *MelindaR"
Why did I wait so long for the #LGV30 and today is the launch day and no store received any! @158861 @115911 @TMobileHelp @115913 | @378158 @115913 We want that awesome new device in your hands as soon as possible. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"My internet booty can Yal fix this hoe @115714 | @378160 Hey Keem, it seems like you are having issues with your service. Let me take a look into it.Send me a DM. -KJ"
"@115714 I'm just trying to figure out why I have no service again for no reason | @378161 Hi Angela, please send us a DM so that we can look into this for you. -MB"
"@115911 What do I do when my cell number is being cloned for a phone scam? Multiple people I've never called are ""returning missed calls"" | @378307 Hmmm, we value your security and privacy, Chuck. DM us, let us take a closer look at this situation. *JoanO"
"@115911 swapped 2 u from Verizon last spring. Traded in my S7 & was told no balance. No credit received. Run around from store mgmnt. | @378308 Hey, Taylor! I understand your frustration! Let's get this resolved! Send us a DM, and we'll assist! *KellenF"
"@TMobileHelp Paid 55.75 to get data rming in Canada.  Went to Canada.  No Data. Zilch. Provision prob says your techs.  Refund please I say.  No says T-mo cause you made calls.  I was calling your freakin tech supp 15 times and on hold for hours over 5 days!!! Good grief! | @378309 We're here to help, James! Please send me a DM https://t.co/PqgHENiX1V and I'll dive in with you :) *ByronEdwards"
"Wow @115911 I’m VERY displeased with you today. Your associate should be ashamed. Wow. | @378310 Woah what happened, Sean? DM us here with some details so we can chat about this with you. We're here for ya! *BlakeT"
"@TMobileHelp thanks for resolving my iPhone issue! You all always seem to fix my problems. Thank you! | @333340 YUSSS! This is what we love hearing, James! 🎊🎉🎈 You're so very welcome! #MagentaForLife 😎 *MikePerez"
@119511  @TMobileHelp Verizon lied to me what would I have to do to come back I only been with Verizon a month | @378361 We are waiting with open #magentaarms. Send me a DM! https://t.co/zXrDYDCnIa *Bridget Wren
dm @TMobileHelp hi can you bring me support | @378362 Hey there :) We'd love to support you! Send a DM our way https://t.co/69dhFOUgl8 *AmandaSansone
"Technology is supposed to make things more efficient, yet customerS have to continually provide redundant info. @115714 Think!! | @378378 Hey there! Please, send us a DM with more details of what was exactly your issue. We'd like to help. -DP https://t.co/rMApsV8PQY"
"@115714 ...for us to own them. That is the worst customer service and lease I have ever seen in my life. Fix this now. | @378382 We would like to look into your issue .Please send us a Direct Message, so that we can further assist you. - AP"
@TMobileHelp Need help with my bill concerning credit for calls to Hurricane Maria affected countries | @378496 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"#DSTRRescueNeeded ...TMobileHelp Need help with my bill concern ... https://t.co/ljHsAUJ3I5 | @312451 I can help you with your bill, no problem! Send me a DM and I'll get to work! https://t.co/4lHu3HURzy *TylerRoquemore"
"@115911 how does Jump! On Demand work? Can I sign up for it when ordering the iPhone X? Or do I have to be on it already? | @265966 Either/or, Daniel! Send us a DM, with any additional questions/concerns! *KellenF"
switched to @115911 3 days ago and already regretting it. reception/data speed in Santa Monica is 💩 | @378497 That's definitely not the welcome we want you to have Cynthia! DM us and we'll take a look and turn this around. *MelJ
@115911 why is my time like this? Can I fix it its bothering me. Thank you #update https://t.co/3tHLfqMNtc | @378498 What type of device do you have? Send us a DM and let's figure out if we can switch it up to your convenience. *KeithM
"@115911  trying to pay my bill for days neither the app/browser will process and a csr told me to take  payment theres a fee what gives | @378500 Hey, Beatrix! I understand the value of a reliable app/browser! Send us a DM, and we'll assist! *KellenF"
"@115913 Any assistance in this matter I would appreciate. | @338705 @115913 You're in the right place, DM me and we'll take a look https://t.co/Nr93OTtXRx *TaylorBest"
Either I need a new phone or a new service provider. I can barely use any data without lag. @115714 | @162049 Hey there! What's up? Tell us a bit more of what's going. - FS
"@115714 sucks ass bro | @378558 Hey, what seems to be the issue today? -NR"
"@115714 I was never told I'd get charged $30 to take it there! Had I been told from the beginning, I would have done it at home.Let us know! | @378559 We apologize for the misinformation . Yes, activation is only free if you do it online. LH"
@115911 https://t.co/tUVuZ4EfSw | @378692 Hey! That's not right :( Send us a DM and we can find a solution for you! *TerriL
"@TMobileHelp  When do you expect to have the LG V30 available in stores for purchase, and not just for pre-orders? | @378693 Send me a DM and we can go over how to get you set up with the new LG V30 https://t.co/W3cyuk6dh9 *DebiChavarria"
@115913 @115911 What kind of iPhone X promo are you running?  I hope X orders aren’t pushed out to next year like my Apple Watch order😂 | @346220 @115913 Hey! Stay tuned for more details as we get closer to pre-order! *AlissaFast
"@TMobileHelp how much is iPhone X on Jump program without putting $300 down | @118401 Hey Stanton, I want to help clarify any info we have about the iPhone X! Click here: https://t.co/QIHNBDHoV8. *LaurenWalker"
@115911 I hope this is legit!!! https://t.co/wgkAz4tVpA | @163618 We'd love to chat about anything iPhone! Hit us up in DM and we'll chat! https://t.co/GfMqTm3Joc *LizRackliff
"@115714 on some bullshit with their service lol | @378712 Hey! Is there anything you'd like us to look into for you?  If so, please send us a DM. -JA."
@115714 what kinda deals y’all got for someone who wants to switch networks? | @378746 Hello there! Please check out our promotions. Click on the link https://t.co/OLXF2ShjmN
"OMG @115714 wants to take of all our needs with our phones. I need a battery, go to service store...""we don't carry batteries"" screwed again | @378747 You might try on line or a battery store"
"@115714 needs to get their service together 😡😡😡 I can’t use my freaking phone unless on WiFi ugh😡😡😡 | @378857 Hello! We don't want to see you leave! Allow us the opportunity to help, please tell us what issues u r having to provide u assistance. -VS"
Smh I’m bout ready to Dip https://t.co/uv9LCYVuDu | @378910 Hi there! This really concerns us. Please send us a DM so we can further assist you. -  EH https://t.co/rMApsV8PQY
Why is it so ridiculously difficult to get a SIM card for a Pixel 2???? @sprintcare | @378911 Is your device active on the Sprint Network? -Felicia R
Why is it so ridiculously difficult to get a SIM card for a Pixel 2???? @sprintcare | @378911 I am going to see what I can do from my end. -Felicia R
Why is it so ridiculously difficult to get a SIM card for a Pixel 2???? @sprintcare | @378911 Good afternoon. Have you reached out to the Sprint store for a SIM card for the Pixel 2? -Felicia R
"@115714 is the absolute damn worst! I’ve gone to three different stores, customer service had me on hold for 40 mins and nothing was settled | @378912 Oh no! I'll be happy to take care of the issue for you. Please Dm us so we can further assist. -RID"
"If you ever want an impersonal experience, visit @115714 in Lakewood 🙄 super unimpressed with my service. | @378913 Please let us know what  about your experience that lead you to feel this way? -JR"
@AsurionCares @sprintcare Customer Service at both companies is trash. Ive been trying to replace my phone and getting the runaround. | @378914 Hi there! We would like to assist you. Please send us a Private Message so that we can further assist you. -FA
Torien denied the converstion he said over the phone.  He said ask for Torien. I also got similar promises from other #sprint stores. | @378915 Hey this type f feedback is concerning to us. Shoot me a DM so that we can chat. We are here to help. -IB
"@115714 Im very unsatisfied with quality of service in the Hollywood area, the data speeds are unacceptable | @378916 Hey there, I saw your post are you having issues with your service? Shoot me a DM letting us know. We are here to help. -IB"
"I""m a fan of @115911, but lately, they've started to seem awfully ""Carrier-ey"" | @374077 That's harsh! What makes you say that? DM us, let's chat about it. *WhitneyJ"
Thank you @TMobileHelp they actually blew my mind and made up for the mistakes that branch store committed. Next time I should ask 4 Netflix | @335052 Glad we were able to get everything resolved for you Philip! *NickSuzuki
When you’ve been waiting days for your new phone and it turns out they never sent the warranty claim in. Get better employees @TMobileHelp | @379127 let's make this right! Send me a DM!  https://t.co/ezZMoc7QXB *GraceFranco
@115913 was told by rep this morning my watch shipping today or tomorrow card being charged. Now nothing!! WTF on hold  forever! | @379128 @115913 Hi Roland! I'd love to dig in and get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
How is @115911 goona say they better than @115725 when they don’t have coverage in 06424 🤷‍♂️ | @379129 Lets take a look Kyle! DM us and we'll check this out *MelJ
@115911 @TMobileHelp @135517 seriously?!? Been promised all this help but this is the 10th time and I keep let down!!! Terrible!! https://t.co/wRrH1k3OLH | @236609 Oh no! I'm so sorry for that Arnold! I am going to reply to your DM now! *ChrisTarbox
"Good lookin out Trey @115911 @TMobileHelp | @379146 My name is Nick, you can DM here: https://t.co/1z5XewtUia *NicholasKale"
Good lookin out Trey @115911 @TMobileHelp | @379146 We love looking out for our customers here at T-Force! I'm here for you if you need anything! *NicholasKale
@130638 I need a better deal with @115714 can you help me out? | @244688 Hello. How can we be of assistance? What types of deals are you looking for? -KW
"I would like visual voicemail on my #sprint phone but it doesnt work.  called three times. sprint cant help.  any suggestions? | @379195 Please send us a Direct Message, so that we can further assist you. - RW"
please contact me for switching phone providers I have been with @sprintcare for years (since 03) the customer service has bc horrible | @379196 Hello I am here to assist you apologize but I am not understanding your issue. Please tell me what is going on. -FR
"Hi @115714 I know I’m a bit late, but where can I get the @47434 level patches. Can’t find them at any of local sprint stores. Pls help! | @379197 I can call you and get you over to them."
"Hi @115714 I know I’m a bit late, but where can I get the @47434 level patches. Can’t find them at any of local sprint stores. Pls help! | @379197 Yes you can call our sales department for them. If you want send me a callback number through direct message and"
"What a waste of time with @115714 they cant get their story straight  @117735 Im on my way to a store at least your service doesn' suck | @377684 The issue you are encountering, is it concerning our promotion?-DD"
"@115911 @TMobileHelp currently having pathetic customer experience. Many critical missing SMSs, multiple lines spanning weeks. Tickets open | @379280 Yikes! Thanks for the head's up! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check on it! :) *KrystnYogi"
Hey @115714 my plan is up the 25th and my phone has been nothing but a malfunctioning piece of crap. Coincidence? #HelloVerizon | @379304 We would like to look into this for you. Did you carry the device at a repair store to be looked at? -TR
"@115714 I need to speak to a representative NOW | @379305 Hi There. Can you please send us a DM, so that we can be able to receive your information in order to contact you? -TC"
Bye bye @115714 hello @115911 | @343814 We can't wait! #MagentaLove *RachelMartin
Bye bye @115714 hello @115911 | @343814 Hello I am here to help and would like to get your issue resolved today . How can I assist you -FR
Hey @115911 @TMobileHelp Y haven’t U released JUMP prices for the #iPhoneX? Rumors that you’re not making it a JUMP device. 😡I’ll be pissed | @379336 Hey there! :) We do have an update! :) DM me! :) https://t.co/RaKojihfeq *WarrenCamp
"@115913 @TMobileHelp 
So when will all these Roaming area's be covered by T-MOBILE it's self? That's alot of area? I love T-MOBILE but all the area's you don't cover I work in or Travel to get to work. SOUTHWESTERN NY https://t.co/2O4mLu2ETJ | @234749 @115913 We're always expanding the Magenta Nation to cover our amazing customers. DM us anytime for help. https://t.co/L9uPTsADYS *AndrewPelton"
"T-Mobile solid gains ahead of Sprint merger despite struggling to set up new customer 30 day AutoPay! https://t.co/hLoAw06qUy @TMobileHelp | @201109 let's get you taken care of, meet me in our DM! <3 *GraceFranco"
"@115913 Major issue, can't confirm I am primary account holder, been getting server errors EVERY TIME, chat, 611, still not resolved.WT? | @379337 @115913 Hello James! I'd love to work with you to get to the bottom of this. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 @115911 what’s the game plan for iPhone X? Do I have to call to pre-order and will it be open at midnight? | @379338 @115913 Hi! You can order online, over the phone or with us here! Pretty awesome, right? *AlissaFast"
#FYI @115714 IS BAR NONE THE WORST CELL PHONE CARRIER THERE IS!!! All I wanted to do was return a NEW phone I don't use!!! #NOPE #FUCKSPRINT | @379391 This is not the kind of experience we would like any customer to have. Please send us a DM so we can further assist you. -LP
"@115714 can’t hear anything on my phone! Snap videos, phone calls.... | @373270 Hey please elaborate further on your issue so we can assist. -NR"
"@115714 @sprintcare can you help me get access to your wireless network?? My phone keeps saying “no connection to cellular data.” Thanx | @269975 Would you mind DMing us so we can get some specifics, Doc? Please! -CDE"
"They keep asking to DM but that’s all we do, just go back and forth. Resolving my problem is simple, replace our DEFECTIVE phones. https://t.co/l7ZOsfA7k9 | @205484 Our offer to continue to assist you is a sincere one. I hope you'll reach out. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp website down to review bill?  please advise | @379455 Your T-Force team is always here to help! Send me a DM :) https://t.co/jaHSC7DwkH *JacintaJenkins
@115911 how do I confirm I have jump on demand on my line? | @379552 We got you covered! Shoot us a DM and we can confirm for you! *JPL
"@115911 online site will not let me order a new device... Is there a know issue? Says servers are down | @379553 We definitely want to help out so you can get a new device, Joey! Send us a DM so we can assist further. *KeithM"
Just ported 5 @ATT lines to @115911. Any hook up codes out there??  #tmobilehookup | @167623 Thanks for joining the #MagentaSide Greg! We can meet in DM to discuss current promotions :D *MarkMcLaughlin
@115911 I was in MI all weekend and saw what your network can be... it's just not anywhere close in CO yet. #FixIt | @379555 We would love to check into the areas of concern with you and how your device connects. DM us and we'll be here to assist. *KeithM
@TMobileHelp  @115911 whats the deal with outsourcing your customer service department. Getting a simple questioned answered is painful | @379556 Hey there! We are here to help out. :) Send me a DM here: https://t.co/QIHNBDZ0jI. *LaurenWalker
"@TMobileHelp I need y'all again.  Whomever pulls picks up my ticket... #TagYouAreIt | @157343 Never fear, #StellarSellers is here....send me a DM https://t.co/9IUH5N0S9I to get started! *AmberSellers"
@TMobileHelp I have a question about adding a new line to my plan. Can you hit me up? :) | @379577 I'm here to answer ALL of your questions! 😄 👌 Shoot me a DM and I'll be here for you. https://t.co/soWScqBSGm *JohnAnderson
@ATT how y’all service been lately cause I can’t remember the last time I had 4 bars with @115714 | @379613 That's definitely not what we want to here. Please send us a DM so we can further assist. -AT
@115714 y’all been fucking up ALL day !! | @379632 Hey! What's the issue you're having? -KA
"It's 2017, I don't understand why we still can't talk on the phone and use the internet at the same time @115714 🤔🤔 | @379633 Please send us a Direct Message so we can further assist. -AG"
Bruh @115714 SUUUUUUUCKS in large crowds 😡 | @355214 This is not the feedback we like to hear. Please send me a DM informing me on why you feel this way. -NW
My data goes out every time I’m on the phone. What’s wrong @AppleSupport @115911 | @125134 Yikes! I want to make sure you stay connected! DM us here with more info to check your coverage out ASAP. *ValerieP
@115714 is deadass the worst company I've been with since I've had a phone like yalll really suck | @379779 That sounds quite alarming. Can you please let us know what was the cause in which led you to have such feedback about us at Sprint? -TC
"@sprintcare @115714 Want to tell me why my phone keeps saying “No Service” or “Searching” when the cellular is on? I’ve reset the network settings, and have turned the phone on and off a few times already..... I don’t deserve this #imagoodperson | @379831 Apologize or the inconveniences. When did you start having this issues? Does it happen at just one location or more? -PC"
"@115913 Hello, can you please help me with Trouble Ticket # 17643890, opened on October 10, and still waiting for response. Thanks | @379858 @115913 Hi! I'm here to help, Juan! DM us so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp I feel so inconvened and I’m tired of speaking with supervisors on the phone and stores calling call centers I need real help. | @379860 We'd love to assist you over social! Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"I knew it because twitter isnt updating  @115911 #firstworldproblems 

https://t.co/kx2u5jFMIu | @379861 Hey Ashe, send us a DM and we'll be sure to look into this! *MelJ"
"@115911 your insurance is the worst. What happen makes me want to quit this. https://t.co/lvxBMo96EI | @379862 I'm sure we can help turn this around, PWNEDCAST. DM us, we're here to help. *JoanO"
"You've got to fix your network @115913. We've been w/ @115911 for years but are done. In PHX for family emergency & in total dead zone. https://t.co/837s6sHrPz | @379907 @115913 Let's dive in and check out that area, Josh. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 can you guys real full terms that indicate what plans are eligible? ""qualifying service required"" is not good enough @115911 https://t.co/lbZsFWCR8f | @379908 @115913 We're happy to check on your plan to check your eligibility. Send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
Why my hotspot stop working when i hit 7.5/10 gb? What about my other 2.5? Y’all trash @115714 | @379920 Hey! What's up? Shoot us a DM for further assistance. - FS
"When you find out you pick the wrong carrier @115714 https://t.co/ZQCz6E9zUc | @316237 Please tell us, how have we let you down? We'd like the opportunity to change your views of our services. - AW"
"@115913 listen Mr. CEO, can you get me an extra special good deal on an iphone? Or are those not heard of? | @380074 @115913 Hey! Check out all of our deals here: https://t.co/p6mO5INt1p and DM us if you have questions! *AlissaFast"
"@TMobileHelp Hi! on Friday, which method will get me through the ordering process for iPhone X the fastest: App, web, phone, or twitter? | @119760 Hey!  Send us a DM and we can find out what options will work best for you. https://t.co/WZM6cbcgHU *JonPorter"
@116447 @sprintcare @115714 day 2 still no solution.  Maybe another week or just deal with it after all I’m just another customer | @126868 @116447 @115714 We apologize for the issue. A member of Team @116447 will reach out to assist shortly.
@115714 is a awful provider! Customer service is a joke and it’s costing me a arm and a leg to leave them! | @380125 John LeBlond IV - Seeing your post brings great concerns to us. Please send us a DM so we can review this further. -ES
"Can’t wait to cancel @115714 | @351749 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
Haven't said this in awhile FUCK @115714 #CustomerService It' me. 2 hours later and still NO resolution. Oh Well I tried Right!? #Recorded | @379391 We understand your frustration at this time. Allow us to further assist you by sending us a DM. -LP
"Haven't said this in awhile FUCK @115714 #CustomerService It' me. 2 hours later and still NO resolution. Oh Well I tried Right!? #Recorded | @379391 Hey Mike, are you still experiencing issues? If yes, please follow and DM us so we can look into it more. -Resolution Sup KS"
"Haven't said this in awhile FUCK @115714 #CustomerService It' me. 2 hours later and still NO resolution. Oh Well I tried Right!? #Recorded | @379391 Hi Mike. My name is Chevonne, and I am a Resolution Supervisor here at Sprint. I'd like to look into your concerns. Please send a DM. -CS"
@TMobileHelp why do my and my wife get these daily? I think once was enough. https://t.co/kB9W8O1kCr | @298322 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"Well, @115714 you almost had me fooled. Keep playing with my emotions having an unstable phone service. I'm okay. https://t.co/dpwxdwJOmn | @380163 Hey there! This is not the type of response we like to receive. Please send me a DM letting me know how I can be of assistance to you. -SH"
"@115911 once again, your team dropped the ball. Once again, your team has shown its INCOMPETENCE in communication. AGAIN you wasted MY TIME | @179191 Your experience is very important to us, Joe. We want to do what we can to better assist you. Please DM us. *GiselleM"
"@115911 @115913 why can’t JOD customers preorder iPhone X on Friday! #iPhoneX #TMobile | @380228 @115913 Hello! We've got your DM, Jonathan, and will be replying shortly. Thank you! *AlissaFast"
"@TMobileHelp Do you guys know why the T-Mobile hasn't really gotten many LG V30s in store? | @380300 The LG V30s have been SUPER popular so far, but we sure have plenty in stock today for you! Hit us up in a DM. 👌 *FreyaH"
"How can I be sure that @115911  is giving me 4G service as they said. #poorservice #tmobile #dropconnection cannot get connection at all , pld fix the problem @TMobileHelp, btw, this is the 3rd attempt to tweet | @380305 We don't want you going disconnected! Send us a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
@115913 Your rep Sue was great but you can't fix stupid. @118272 read the policy we don't guarantee anything advice was just shocking | @376243 @115913 Hello. We've got your DM and will be replying shortly. Thank you! *AlissaFast
@TMobileHelp @115911 iPhone x preorders star in a few days and still no jump on demand pricing? Not cool | @380307 I'd love to provide you all the #MagentaDetails! Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@TMobileHelp why is it telling me I've used 40gb of 50gb but the tmobile app says I've used total between both line3ss 28.5gb? | @380308 Hey there! Let's get this cleared up right away! Send me a quick DM & I'll take a look! :) *AlexKimbrell https://t.co/GefRnVHVqu
@TMobileHelp @115913 so the iPhone X JOD is $0 for the 64GB? | @380309 @115913 You got it! All well qualified customers will have $0 down! *AlissaFast
"Odd charges on account.
Need help to fix it.
@TMobileHelp | @380310 Oh no! We are masters of resolving odd issues. Click the link and send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite"
"Once again, no @115714 data service at the intersection of Gilbert and Guadalupe Roads, ZIP code 85234 | @380340 Thank you for providing this information. It does appear that those towers are being worked on. We do apologize."
"@115714 I hv Bn w/ u 17 yrs Y can I switch to a new cmpny 256 gig FREE today- but if I want to upgrade w this co I can 64gb or pay 150 | @380370 Hey there, Kellie. Would you send us a DM so we can look at this for ya, please? -CDE"
I've only had #Sprint for two days and this is the worst speed i've ever seen! Those commercials are false!!!!! | @322890 Hey shoot us a DM let's get this fixed asap for you! - NJ
"I've only had #Sprint for two days and this is the worst speed i've ever seen! Those commercials are false!!!!! | @322890 Hi! My name is Chevonne, and I am a Resolution Supervisor here at Sprint. Please send us a DM for additional assistance. -CS"
"I've only had #Sprint for two days and this is the worst speed i've ever seen! Those commercials are false!!!!! | @322890 Are you still having service issues? Shoot me a  DM, so I can assist. 2/2 - Resolution Sup KG"
"I've only had #Sprint for two days and this is the worst speed i've ever seen! Those commercials are false!!!!! | @322890 Hi, my name is Kimmesha and I am a Resolution Supervisor who has taken the initiative in looking into your issue. 1/2 - Resolution Sup KG"
I've only had #Sprint for two days and this is the worst speed i've ever seen! Those commercials are false!!!!! | @322890 We see you're having data issues and we want to help. Send a callback number in a DM so we can further discuss this. - Resolutions Sup AA
Hey @115911 I can't talk to my brother his calls keep dropping and the reception is terrible!! | @380458 Let's get you connected to your brother. Send us a DM and we can take a closer look for you. *JeremyJ
"I been with @ATT for 18 years but I think I’ll be making a switch to @115714 when the iPhone X comes out! | @380508 We'd love to have you as a part of our #SprintFamily. In the meantime, check out these great offers https://t.co/OLXF2ShjmN :D -MP"
@TMobileHelp just shady tactics all the way around. | @380519 Ive sent you a direct message to continue helping you work on this! *JamesH
"@115911 I need a personal cell booster for my house how can I get one | @380520 Send us a DM Dee, we're happy to help! *MelJ"
"@TMobileHelp so, I go online to submit my ATT bill to you for reimbursement and it says I'm noy eligible. Mind helping on this? | @202651 We're here for you! Please send me a DM with the details https://t.co/PqgHENiX1V and we'll figure it out together :) *ByronEdwards"
"@115913 @TMobileHelp Never been so disappointed in Tmo than I am today. Mom passes away. Forced to start new account. Total BS | @380521 @115913 Let's check out all of your options, Kristofer. Please send us a DM and we'll get started. *AlissaFast"
@TMobileHelp Know why T-Mobile is unsupported? https://t.co/3FVFfzDfVx | @380522 Please send us a DM so we can discuss those details with you :) https://t.co/IUIA5vQSHC *MattHargleroad
@115911 - you need to get some coverage at JFK!! Zero reception out here... | @380523 We realize how important it is to have the coverage you need. Please DM us. We're happy to help you. *GiselleM
@sprintcare does my plan include unlimited Canada and Mexico roaming? | @129095 Jim we would be happy to answer any questions that you have. Please send us a DM for further assistance. -KC
"On my life, if @115714 was the only phone service available, I’d gladly be phone-free!!

🗣 FIX YA FUCKIN NETWORK | @380565 How long has the issue been occurring? Is there anyone else in the household that is being impacted by the issue? -BC"
"On my life, if @115714 was the only phone service available, I’d gladly be phone-free!!

🗣 FIX YA FUCKIN NETWORK | @380565 We understand how frustrating service issues can be and we'd be glad to work with you to have the issue addressed. -BC"
"On my life, if @115714 was the only phone service available, I’d gladly be phone-free!!

🗣 FIX YA FUCKIN NETWORK | @380565 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue is affecting talk, text or data? -BC"
"This is just unbelievable.... I left Sprint 2 weeks ago to @115911 and I have been having bad reception since day 1. Currently on the line with Retention. WOW! | @224420 Send us a DM if you're still needing any assistance, we want to make sure you're able to stay connected! *ChanneyT"
"@115913 my digits line please help | @347278 @115913 We're on this and we want to sort out your DIGITS line, Arnold. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare Please help!! | @380628 We would love to assist you with this matter. Please send us a Direct Message, so that we can further assist you. -TR"
"@115913 Spent 2 Months trying to fiX & had dozens of customer Serv calls, Cell phone IS my work # and have lost Business $$ because. | @380720 @115913 We want the best possible service for you. Please DM us and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 you guys are ridiculous I been on hold on the phone for a simple question about my business account, over 1 hour, totally canceling | @380811 Hey Milton! We'd be happy to answer any questions about your business account here! Send us a DM and we can chat. *TerriL"
@sprintcare been working on a problem with Sprint for about 10 days. 80 minute call. Disconnected. No call back. https://t.co/0WmOf0eVoL | @380822 Well that's horrible. You can send us dm here or contact E-chat by going here https://t.co/ge8eH3OdOw  to get your issues resolved.
"@sprintcare I noticed that my internet speed was really inconsistent, is there a way to fix it? https://t.co/GqoDVAJ9vu | @380824 We're here to help. Please send us a DM so we can further assist. -AT"
"@115714 MY GOT DAMN SERVICE BEEN HORRIBLE ALL FUCKING DAY ‼️ | @380825 Allow me to look into this for you right away. Please send us a Direct Message, so that we can further assist you. -JJ"
Bravo @115714 @sprintcare on your TERRIBLE SERVICE & CUSTOMER SERVICE. Just lost 2 clients and about to lose a 3rd. https://t.co/OO41Yi1UPF | @380826 Hello! What's happening? How can we help you today? -EC
"@115911 service is so awful, I'm so switching over to @115725 I've heard so many awesome reviews about them! | @380861 Is there anything we can do to change your mind, Jiare? Let us know in a DM if there's any way we can assist. *ChanneyT"
"I want to take advantage of these @115911 holiday sales, but I don't want to switch up my plan :( https://t.co/ZCU4k7FleZ | @380877 Let's look at your options. Send us a DM for assistance Tyler! *JasmineS"
"@TMobileHelp I need a different sized SIM card, when did you start charging $25 for them? | @380878 Howdy, Mike! Lets get you hooked up the #MagentaWay. Toss over a DM, lets chat. https://t.co/F1LcvbHvWu *DevynGalligher"
"@115911, FYI, need coverage in blue lake Indiana and surrounding area. https://t.co/Ly7IZ3wSmz | @380879 Bryce, your experience is very important to us. Send us a PM. We're happy to help you. *GiselleM"
"@115913 @115911 does Netflix count against the mobile hotspot allowance on one plus | @380880 @115913 Hey there, Chuck. All data usage on T-Mobile One would count towards your data counter. *DanKing"
"@115913 Where is the phone deals for already existing customers? AT&T looking a lot more appealing for existing customers phone upgrades w/o having to add a line. | @380881 @115913 We have a great offer to get up to $300 off on the iPhone X with a qualified trade-in, no new line required. You can check it and all of our current offers, here: https://t.co/H5XGcKdSSg New offers come out all the time so check back on that site periodically. *DanKing"
"@115911 man you’re so whack. Taking all your stock for preorders and leaving your stores with shit.  Way to go. So ready to switch carriers | @281042 We'd love to make things right with you, Lenny! We can order your device for you right here on Twitter. DM us here so we can help out. *BlakeT"
"@115911, @115913 9 yr, 6 line cust, nv late leaving tmobile bc outdated EIP limit-no cust ser- Hello verizon | @380883 @115913 9 years is incredible. We want to check this out with you and help in any way that we can. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp bought phone yesterday. Was lied to about phone capabilities & phone usage. Very unhappy. Is there a way to exchange phone? | @380886 Happy Saturday! I want to make sure you have a phone that you LOVE! Shoot me a DM and we'll get started! https://t.co/wpL37NrHcr *AlexisDean
@TMobileHelp is the iPhone 6 an eligible iPhone for trade in for $300 off offer | @380887 Awesome! We look forward to hearing from you soon! *ShanikaTaylor
"@TMobileHelp is the iPhone 6 an eligible iPhone for trade in for $300 off offer | @380887 That's a great question! These iPhone X devices are AH-MAY-ZING! Eligible devices are the 7, the 7+, 6s, 6s Plus, 6 or 6 Plus to get the $300 off through a 24 month, monthly bill credit! If you have a working, damage free, paid-in-full iPhone 6, you're half way there! *ReaganM"
"So anyways.. @115911 charged me $30 for a 5 minute call to an international number that someone who borrowed my phone made. I asked to remove it from my bill but nope. I can see being charged that much for a 20-30 minute call, but 5 minutes?! Ridiculous. | @380888 Oh no Asia, bill shock is not awesome! Let's take a closer look at this and see what options we have! Send us a DM, we're here to help! *KittyG"
"@TMobileHelp @115911 I’m at the corner of 181st Street and Ft. Washington in Manhattan, and while I have full bars there’s no data. Even did a restart. Come on now, I’m not even outside of the city. Had to use a nearby @30973 WiFi to make a call. | @317481 We can do better than that Danny! Let me make this right. DM me to get started. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@TMobileHelp Hey! I received an email to verify my Advantage Program discount. Is that a valid email or scam? Just wanted to check! | @348893 Hi Chelsea, thanks for reaching out!  Send me a DM and I will confirm for you.  There is a legit verification process, but I totally get you being cautious. *Rosalyn C"
"@115913 I guess I should know better than to complain about my Unlimited data plan.  I havent seen these speed since 1998 https://t.co/ujrbeKzrJq | @380889 @115913 We're all about making sure you're getting the best, Chris. Please DM us the address you're seeing this at: https://t.co/cuEwtd2epS *DanKing"
My #opensignal TRUE Speed Test on #T-Mobile 4G T-Mobile sucks don't get it can't even DL an app!!! @115913 | @380978 @115913 We want to make sure you're getting the best service possible. Please DM us where this is happening: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hello! For the iPhone X, it’s $279.99 down PLUS TAX on the full price of the phone, right? | @380979 I would love to check on your best options for that epic device!  DM me: https://t.co/tdwt367vMq *NevinBruce"
@115714 I never have service in the KFC yum center!!! A brother couldn’t tweet at all during the red and white game #L1C4 | @380981 Let us take a look into this for you. Shoot us a DM to further assist. -JA
"Hey @115911 Why you gotta fuck shit up before I try to pay my bill? Cmon...! https://t.co/MDvskWOm6p | @381038 Let's take a closer look to see what's happening, William. Send us a DM. *RickK"
"@sprintcare For the love of God when I call for customer service WHY can I not speak to some1 in the US?? JUST WANT UPGRD INFO! | @381040 You want info? Send us a DM, we'll be happy answer all questions you may have. -CW"
@sprintcare I just tried my hotspot for the first time. Speed leaves me with a bad impression. https://t.co/HvYD9SFJNY | @381041 Hey there! Please send us a DM so we can further assist. -JR
"@115911 Just switched less than 2 weeks ago and very unhappy! Can someone higher up than a District Manager get a hold of me please? | @381104 Hey Nate, we would be happy to assist you here via T-Force! Send us a DM and let us know what's going on! *ChanneyT"
"@115911 your international plan is phenomenal and what travel dreams are made of. However, I'm going back to AT&T b/c your service is shit. | @381106 Having strong connection is really important to me, Bradford. Send us a DM so we can check out your area. *RickK"
"🗣 ¿LA SEÑAL PARA CAROLINA PARA CUANDO? https://t.co/GWZcdJ4gbz | @307078 Gracias por contactarnos. Estamos trabajando arduamente para restablecer los servicios, gracias por su paciencia. - LP"
"@115911 My service hasn't worked all day. Neither has most of the people I've talked to in the Houston area.... What's up with that? | @381234 Hey David, let us make sure you're always connected. DM us, we're here to help. *JoanO"
"@TMobileHelp More like un-bearable carrier. Consistently and deliberately throttled to 5% of advertised speed, support does nothing. #lies | @371470 That doesn't sound like T-Mobile. Let's chat in the DMs https://t.co/sBIVWmm6X2 *EddieGough"
"@115714 @125241 is there a date when you expect service in Puerto Rico to be fixed? Are you guys still actively working on the situation? | @381274 Hi there, thank you for reaching out to us. Please send me a Direct Message, so that I can further assist you. -MC"
"HOW TO TAKE A MAJOR L IN LIFE: 

HAVE @115911 AS YOUR CARRIER | @381283 😒 Well let's make it right for you, Yanet! Send us a DM with what's going on so we can sort this out. *TerriL"
"@115913 

Any thoughts?? https://t.co/x3UCZbh19r | @381287 @115913 We only want the best possible experience for you Jason and we'd love to sort this out. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Wonder how much longer @115911 is going to be doing “tower maintenance” in my area.  Been over a week without proper connection. | @381394 Hey Danielle, let's see what's going on! Can you send us a DM so we can take a look :) *ChanneyT"
@115913 help me escape the extreme costs with verizon. It's killing my wallet for 2 lines. :( | @381416 @115913 I'd love to roll out the magenta carpet for you. DM me with any questions: https://t.co/c6ROkAqiws *HollyAdams
"@115911 is useless in miami. Coulda had better service carrying my landline phone. | @381417 Hey, Huang! We only want optimum data for you at ALL times! Send us a DM, and we'll look into this! *KellenF"
"So, I’ve been on hold for @115911 customer service for 45 minutes. Switching from @ATT was a big mistake. | @381418 We'd like to assist as quickly as possible & we don't want you having regrets. DM us more about what we can help with. *KeithM"
"@TMobileHelp who do I contact to file a complaint on a store and employee? | @381419 That's not what we like to hear! Shoot me a DM for some help Audrei! 
https://t.co/oJwi530Mfi *KiaWashington"
@115911 I've been having internet issues for many weeks. I can't even play media inside my house sometimes. The LTE is also terrible. | @381420 We definitely want you to have the coverage you need. Please DM us. We're happy to help you. *GiselleM
"@115714 my card had to be replaced so that automatic payment.... y'all gon have to come back in a week for that. | @218221 We'd like to further assist you, send us a DM so we can get started right away. - SP"
Dear @115714 - I hate you SO hard right now. Thanks. | @381458 Thanks for reaching out to us. Could you please let me know why you feel this way? -GT
"E ai suas viadona @8350 @8348 @8347 @8349 https://t.co/5dU0tRUJBc | @381508 ¡Hola! Solamente podríamos asistirlo en Español o Ingles. Envíenos un Mensaje Directo, si necesita asistencia. - M.P."
E ai suas viadona @8350 @8348 @8347 @8349 https://t.co/5dU0tRUJBc | @381508 Hi there! We'd only be able to assist you in Spanish or English. DM us if you need assistance. - M.P.
Never should've went with @115714 for my cell phone service. Never has a good connection. Terrible. | @381581 Hey there! This is not the type of response we like to receive. Please send me a DM so I can further assist you. -SH
My favorite part about having @115911 is having full bars and LTE and waiting over 10 minutes to load a 30sec .gif | @381636 That does sound excessive. Let's take a look. Send us a DM and we'll see what's going on *ErikS
"Going with @115911 has been one of thee worst decisions I’ve made as far as phone carriers | @381639 Oh no, Tatyana, send us a DM and let us know what's going on so we can turn your opinion of us around *ChanneyT"
"@TMobileHelp for iPhone X 256GB, If I have great credit, will I still need to pay a down payment with EIP/JUMP!? | @176790 That's a fantastic question, my friend! Send me a DM & let me get you all the details! :) *AlexKimbrell https://t.co/GefRnVHVqu"
My shit ain’t been right all day https://t.co/HQoWs3wVor | @381645 Hey there! We would love to look into this for you! DM us so we can see what's going on! *MelindaR
"@115911 was absolutely HORRIBLE. No help, 7 transfers to different departments, lied to, no resolution. I’m seriously considering leaving. | @381646 Hey there Tony. Let's take a closer look to see what's happening with your iPad data. Send us a DM! We're here for you. *RickK"
No coverage @115714 meets horrible customer service @115911 . A match made in consumer hell https://t.co/qZt6mFZvf8 | @381695 Your comment is very concerning to us can you please tell us what issue is causing you to feel this way? -TR
Anyone else ever lose ur phone and spiral into a DEEP DARK SHAME SPIRAL OF DESPAIR AND SELF-LOATHING?! I need my #iphone and FUCK U @115714 | @381697 Oh no! This is not the type of feedback we like to hear. Please let us know why you felt this way? We are here to help. -RM
@sprintcare @115714 is holding me hostage!!! | @330038 Hey! How can we be of assistance? -AL
"@TMobileHelp Props to #TMobile T-Force and Nevin Bruce today. Spent a lot of time helping with options and got the PowerUP!!!
#TeamMagenta | @381785 Awww THANKS! We are always down to help you save the 👸  while giving you all the power ups you need in life🍄🌻🌟 ! *NevinBruce"
@TMobileHelp any update on JOD pricing for the iPhone X? | @381786 Great question! Shoot me a DM here https://t.co/QHDTFHxSPu and I'll pull up the deets and get you more info! :) *KrystnYogi
"@115714 why do you suck so bad | @381790 Thank you for reaching out to us. Please, send us a DM, so that we can address any concern or request you might have. - YD"
"@115714 rush hour downtown Nashville Tn. Never been here and I’ve got ZERO signal all the way in to town. This “service” SUCKS!!! | @381791 Thank you for contacting us, we understand your concern. We'd like to review this matter. Please, DM us to further assist you. -JT"
@TMobileHelp - Does my iPad not qualify for GoGo inflight even though it’s on a ONE+ plan? | @134898 We can cover all the details of the GoGo offer. Please send a DM to get all the deets :) https://t.co/IUIA5vQSHC *MattHargleroad
"Oxford, MS. Ole Miss University - 22k students. @115714 service - 0. Couldn't even send a text. #shocking #sprint | @177127 That's definitely not good. Send us a DM so that we can look into this for you. -KT"
"What hurt my wallet the most is @115911 charged me twice for my bill, like why gon do me like that?! 😭😭😭 i got other bills bro! | @381890 Whoa, Cindy! Please send us a DM and allow us to further assist! We are here for you and want to make this right! *BrookeK"
"I’m tired of @115911 | @381893 Lizz, what's going on girl? We got your back, no matter what! Send us a DM and we can turn this around ;) *KittyG"
"@115913 Magenta has let me down for the last time...after over 20 years between a few accounts. This was the last straw, it’s too bad | @381894 @115913 Oh no! We can do better than this. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@115913 will you guys ever take away restrictions for the Apple Upgrade Program? I wanna pre order my iPhone X online, not in store :( | @381895 @115913 I'd love to answer all of your upgrade questions. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams"
"Haven’t had service for about an hour now. Wtf @115911 | @381896 That's a long time, Briae! Send us a DM and we can get you back up and running asap. *ChanneyT"
@125241 the status.pr telco map (https://t.co/YZZlN64bAZ) doesn't get updated every day and it doesn't show carriers   2/2 | @381904 Thank you for your concern pertaining to this issue. You can visit https://t.co/6jYwwzn8ok to check the coverage. 1-2 -AH
"@115714 I’ve been a loyal customer for 10 years and my phone service still trash 🗑 #FedUp | @381923 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
"@115714 WORST COVERAGE EVER! 🗣 #PoorMansCricket . | @381924 Please send us a Direct Message, so that we can further assist you. We are here to help. -JE"
"@115714 I wanna know how I paid y’all 800.00 this month and my internet is slower than hell. Like 2G slow. Help. | @381927 Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 is awful | @381928 Hey, what seems to be the issue today? -NR"
🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾 @115714 | @381929 Thanks for reaching out to us. How may I be of assistance to you today? -GT
"@115714  is selling old accts w/false activation & ending dates in order for derog info on credit repts. Chngd info on rept several times. | @381930 How can we be of assistance today? Please send us a Direct Message, so that we can further assist you. -JE"
@TMobileHelp Had a huge issue with a recent trade in! Please help! | @334982 We've got you here Ken! DM us and we'll take a closer look! https://t.co/GXcACu8dxr *JustinPhillips
"@115911 I’m hearing it will be 429.99 down for the IPX 256g with the jump on demand. Please tell me I’m being misinformed. | @382070 We can definitely take a look at what this device is going to cost you, Brian. Shoot us a DM. *JPL"
"@115913 
Why in God's name did I fall for T-mobile BS Promo of BOGO on the Samsung Galaxy Note 8 TMobile trying to play games with me | @366180 @115913 Hi Michael! I want this process to run smooth for you. DM us and we'll get to the bottom of this. https://t.co/3sF8qpf2nx *AlissaFast"
"I wish @115911 was able to do more for me for store managers lying to my face and giving me wrong information butt I’ll deal | @382071 Hey, Jennifer! I totally understand the value of transparency! Send us a DM, and we'll assist you! *KellenF"
"Hey @TMobileHelp @115911 I got charge twice in my credit card for calls I did not do at Frankfurt airport, where can a request refund? | @382073 Right here, Nicolás. Send me a DM so we can check out the billing. https://t.co/dPHUAru2pc *MikeVance"
Y’all can have that 456- number text me when y’all sober @115911. Y’all are outrageous as hell for my bill this month. | @382074 We want to make sure your bill is exactly what it should be! Send us a DM so we can take a closer look! *KittyG
"@115714 I didn't get a call from anyone today. But I did find out my acct was credited on 10/20. It's now the 23rdThanks for being prompt. | @382095 Hey there Mery, we understanding how this can be frustrating. Is there anything we can do to regain you trust? -OA"
"@115714 gonna catch these hands. My phone been bugging lately. | @382101 Wow, that’s terrible. What exactly is the issue you're receiving with your device? -TR"
"this is how terrible @115714 is. i asked a representative to further explain something to me and his response was “omg!” 🙃 | @382102 Reading your post have brought me great concern. What questions do you? Ask away, I'm here! - AW"
@sprintcare there a data service outage in Brooklyn? Haven’t had anything for the past hour. | @382105 Is there anyone else in the household that is being impacted by the issue? -BC
@sprintcare there a data service outage in Brooklyn? Haven’t had anything for the past hour. | @382105 We understand how frustrating service issues can be and we'd be glad to work with you to have the issue addressed. -BC
"@sprintcare there a data service outage in Brooklyn? Haven’t had anything for the past hour. | @382105 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue is affecting talk, text or data? -BC"
@sprintcare The signal quality in the 48185/48150 area of Michigan is poor at best. 1 Bar isn’t quality. This must change #PoorCoverage #Bad | @382106 Hey David. Thank you so much for reaching out on this issue. Please send us a DM so we can further assist you. -SB
@115714 I gotta fill out an affidavit and send in my ID just for a lost phone? Y'all extra. And irritating. | @382107 This seem vey concerning to us. Please let us know why you felt this way? We are happy to help. -RM
Didn’t start having signal issues until now. Ughhhh @115714 | @325883 Let's look into this for you. Please provide us with your ZIP code and nearest cross streets so that we do so. -KT
"Hey @sprintcare since @VerizonSupport refuses to admit fault with this issue, you just won yourselves a customer.  Congrats! | @382165 Yayyy :) We'll be more than happy to have you join our Sprint family. :) -KA"
@TMobileHelp maybe you can help me out? The Loyalty department is giving me conflicting answers to my issue. | @382231 T-Force can help with it all! Please send us a DM to discuss! https://t.co/jg1YyB1ZS7 *CherneilRandolph
@115911 Can someonone please get in touch you charged me twice for the same top up. you're  a disgusting rip-off company | @382232 Please send us a DM and we can assist. *KittyG
@TMobileHelp Called many times. Have legitimate device and this is the response. Time to file a complaint on https://t.co/33jSBxFTuy https://t.co/xSNAVCUcyD | @181950 Let's make sure your device is fully unlocked! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb
@115714 your service gives me no service https://t.co/09zwaA7bIs | @382258 How long as this been occurring and does it affect you only at home or when you are out as well? KC
"Hey, @115725 
Will you pay my early termination fee for @115714? I can’t deal with this poor LTE coverage anymore. | @382259 Please send us a Direct Message, so that we can further assist you. -AL"
"my phone decides to charge but the battery percentage going down 🙂🙂🙂🙂🙂🙂🙂🙂🙂 @115714 fuck y’all , this 7+ , the charger, & everything w it | @382270 Hey, this is very concerning. Please send us a DM for further assistance. -RW"
When @115725 charges you overage fees for going over your data limit and gives you half the service👎🏻 #Future #Sprint #Customer | @382320 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -RL
"@115911 ur representatives are not reliable in any way! T-Mobile almost 4 years! I trusted them UNTIL NOW! | @274969 Hey Victor, we want to regain that trust. Send us a DM and we can further assist you. *ChanneyT"
"Hi @115911 @115913 , how do I know if Im elegible for Netflix on us... ? Hi from PR ! | @382363 @115913 Hi! Check out this page: https://t.co/xbZy7jK9KD and DM us if you have additional questions! *AlissaFast"
@TMobileHelp you guys need to fix this Asap. https://t.co/Qmrn91GvuS | @380074 I got your message! Thank you! Do you mind following us and then sending us a direct message? *AndreikaB
@TMobileHelp you guys need to fix this Asap. https://t.co/Qmrn91GvuS | @380074 Hi! T-Force is at you service!! I know its super convenient to be able to add a line from home and I really want ... https://t.co/4TBRyA96XJ
"@TMobileHelp just add a syncup drive today in store, store associates say the cost will be $10 per, month, but my-t-mobile it say $20 | @382364 Hey there! Please DM us so we can check on this for you! *JulieM"
"@115911 i wanna change my crappy old samsung to an iphone 7, what do i do so it doesn't cost me my 2 legs and my left kidney? | @382367 Let's take a look and make you you get the best option, Lucia! DM us, we're here to help. *JoanO"
@115714 can u fix your cell tower already I can't use my LTE @ home | @382412 This concerns us. Let us look into this for you. Shoot us a DM with more detail. - NJ
@115714 has to be the WORST company ever! | @382413 This is not the type of feedback we want to hear. Please send us a DM so that we can further assist you. - CE
"😭😭 @115714 🚮 https://t.co/uEmwIb2FQn | @382414 Hey, how can i help today? - AW"
@115911 what just happened? https://t.co/0hgnkT1WkX | @382506 Uh oh. Let's figure out what's going on Zink. DM us and we'll investigate your service issues together. *KananiB
I'm leaving @115911 for @115714 because tmobile got me OSO fucked up | @382507 Is there anything we can do to change your mind? Send us a DM and we can work this out. *ChanneyT
@115913 could you tell me the down payment for the iPhone x and does it have to be paid when preordered or at release. Thanks! | @382508 @115913 Hey! We'd love to check out your options. DM us so we can get more details. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp @115913  can you confirm the iPhone X JOD pricing? | @351235 @115913 We'd love to go over your options. DM us! https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp I keep getting ""Service access denied"" when using a short text code. How do I fix my account to enable short message codes? | @382509 Thanks for reaching out to us today.  I will be more than happy to help you with this :)!!! Meet me over in DM :) *PennyC"
@115714 say give me two mins before you know your whole day gone 🤦🏾‍♂️smh #doyojob | @382539 Thank you for accepting our request to join the secure forum. I'll be with you shortly! - AW
"@115714 OMG.....your website is slower than @119341 making a statement about a national tragedy! | @382540 Hi Cyphereus, what are you trying to access on our website? Is there anything we can assist you with today? -MB"
"Be @115714 - send me an email, ‘come back!’ - go into Sprint store and MOD waits on you like it’s a problem, annoyed you return a phone. | @382541 Hi there, this seem very concerning to us. Please elaborate the issue you are having today? We are here to help. -RM"
"It's mind boggling how much @115911 charges per minute for intl call. Wife mistakenly called IL and was charged $3/min. @42910 is 0.5¢/min | @234114 Hey Avi, let's make sure you're getting the right info. Send us a DM and we can get this cleared up. *ChanneyT"
"@TMobileHelp help | @382594 Running to you now! I'm the one, yeah. I'm the one to help. Drop me a DM and lets chat. https://t.co/cYAShZx2fF *PoxMaphixat"
@TMobileHelp just slid up in them DMs | @382651 meet you back there! :)  https://t.co/ezZMoc7QXB *GraceFranco
@TMobileHelp trying to port my #'s and they want my ATT pin/password. is that my account password or what? | @382652 You're right! That's all we'll need! :) Send me a DM if you need any other help https://t.co/iq4B8dCJFx *JessicaBrenhaug
@115911 do you guys still send cell spots? | @380977 We do! Send a DM our way and we'll take a look! *MelJ
"@246638 hey man | @382653 Hey what's up man? How can I help you out today? If you have any questions, I can help you out! https://t.co/SOlY6pwpus *EricMarentes"
"@115911 y'all suck. | @382654 Hey, Ana! We'd love a chance, to change your stance! Send us a DM, and we'll assist! *KellenF"
"I blame y’all for this shit lmao @115911 | @382655 What's going on, Andre? Anything we can assist with? :) *ChanneyT"
S/O to @115911 for this whack ass service 🙄😤 | @382656 What are you experincing Daijah? Let's make sure you're getting strong service. DM us! *KananiB
"oh, and BTW, @TMobileHelp - I'm sure you're watching this - The fraud occurred on 9/15/17 @ 11am. Internally handle. DM logs available. | @304883 We take matters like this seriously! Please DM us when you get a chance! https://t.co/JPRc1xZFQs *LolaChu"
I hate @115714 connection! Literally the worst! 🚮🚮🚮 | @382693 Hey there! Are you experiencing any issue with your services? Send us a DM with more information about it to further assistance. - LM
What the point of y'all giving unlimited data if the data ain't worth a fuck? @115714 | @382694 I only want the best coverage for you. What issue(s) are you currently experiencing? lease let me know. -JJ https://t.co/rMApsV8PQY
@TMobileHelp not sure how to turn off Find My iPhone with a phone that looks like this..... #help https://t.co/d6tD2h9fFo | @382750 Oh my gosh! I know a way you can do it through icloud! Send me a DM: https://t.co/dPHUAru2pc *MikeVance
"Dear @115911 can i please talk to somebody higher up ?!! No the reps can’t help me I need the bosses... please no reps just higher up | @382751 Shoot us a DM with the details, we got you covered! *KittyG"
"I moved 2 of my 4 lines to @115911 this month (others to follo) over problems with @115725 unlimited plan, so 
👇🏻👇🏻🙋🏻‍♂️🙋🏻‍♂️ https://t.co/cWg64qDQf7 | @238583 Woohoo!! Thanks for joining the #MagentaFam, John! You're right where you need to be :D *AlexKimbrell https://t.co/GefRnVHVqu"
@115911 y’all tryna charge me $600 up front for the iPhone 8 but @115714 only want a little over $200. You gon fight for your customer or?👀 | @382754 Let's see what we can do to bring that cost down a bit.  Send us a DM so we can discuss options. *KeithM
@115913 @117543 @125652 bought mom a 6S to get 700mhz at her home (92865). Signal is still unusable. No Wifi. Help please. | @213678 @115913 Hi! We've got your DM and will be replying shortly. Thank you for reaching out! *AlissaFast
@115913 thinking of switching to T-Mobile but Verizon is trying to talk me out of it. What’s the best reason to switch? | @382755 @115913 Hey! I'd love to see you make the switch! T-Mobile ONE with Netflix! https://t.co/IGcNxs52Dw *AlissaFast
"It’s not really gonna take 3 months is it? @115911 https://t.co/lkE3HRdEYw | @382756 This item is really popular! We can take a closer look at your order, and check it out for you. Send us a DM! *RickK"
"@TMobileHelp do you price match @127271 ? https://t.co/ZQVIyO0NXD | @317704 No price matching, but we have some amazing deals, too! Send me a DM & let's chat! :D *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp cracked my #Note8, I have insurance can I get the process started through you guys. | @382758 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
@115911 how do I participate in T-Mobile Tuesday's?????Help!!! @115913 | @382759 @115913 Hi! We're here for you and we'd got your DM. We'll be replying shortly! *AlissaFast
@sprintcare https://t.co/dXLEIYEGYu | @382791 Hey! What makes you feel this way about us? We're here to assist in any way we can. -KA
"@115911 I need everything unlimited and I need to have signal everywhere I go 😂 cuz @115714  isn't doing justice #annoyed https://t.co/4hhJe3duiM | @382792 We would hate to see one of our value customer leave us, Could you DM us details of the issues your having with us. -MG"
Service as for me if this bullshit continues i will leave @115911  and join @ATT | @351775 Oh no! We would be super bummed if you left our #MagentaFamily David. What's going on? DM us the details so we can assist you. *KananiB
It's either @1647 or @115911 that is ruining my life experiences! | @382931 Whoa. What's going on? DM us. *GiselleM
"@115911 why is your service out completely? I’m used to ur spotty service, but it’s completely out!! Wtf! 😡 | @382932 Hey Christopher, let's make sure you're able to stay connected. Can you send us a DM so we can assist you. *ChanneyT"
"@115911 I’ve been having a private number calling me soo many times.. is their a way you guys can help me figure out what number it is?! | @382933 Hey Alma, send us a DM and we'll see what we can do to assist with this! *ChanneyT"
Wtf is going on @115911?? This has been doing this all day to me. I have service and data service and then this message pops up... https://t.co/TSLmZU0iFU | @382934 Let's make sure you can FaceTime Carmen 💘 Send us a DM and we can see what's going on. *TarynS
"@TMobileHelp why can't I speak to someone in the U.S. your overseas agents can't help me!!!! | @166264 T-Force is here to help, Esther! Shoot us a DM and we'll dig in. https://t.co/lOqKyE0PXQ *ReillyLeritz"
"Just so you know @115714 

""Works for me"" is not an effective motto | @382966 Cameron, thank you for reaching out, how may I help you? -NT"
Why is iOS 11 killing my battery life on my iPhone 7+? @AppleSupport @TMobileHelp | @346490 Battery life is essential!!! Shoot me a DM so we can check things out with you! https://t.co/nFCVJunANW *DJConstable
"@115714 , can you please tell me why I have almost full LTE bars but SLOW internet? thanks 🙃 | @383142 Let's figure the service activity in your area. Please send us a Direct Message, so that we can further assist you. -EM"
"I am officially leaving @115714 after 12 years the service has gotten worse and I keep dropping calls 😡😡😡😡 | @383143 That's not good! We don't want you to have problems. Please send us a Direct Message, so that we can further assist you. LM -."
"How does @115714 expect me to pay my phone bill if they don’t have anything working right now? | @383176 Juan, shoot us a DM so we can further discuss. - SP"
Oh hello Magenta! @115911 so glad to no longer be seeing red!! | @383222 Oh hello there! Isn't the sight of Magenta just so wonderful? :) *ChrisTarbox
@sprintcare you customer service needs improvement and keeping longtime customers should be a priority. I’m very disappointed in the service | @383247 Hi Gray. We are sorry you encountered poor customer service. How may we assist you? -CA
@TMobileHelp Ik heb ouder die zo ongeloofelijk irritant zijn wij wonen in hilvarenbeek en de internet snelheid is hier 0.40 mbps dus help | @383294 Thanks for reaching out to T-Force! Shoot me a DM. Lets chat. https://t.co/cYAShZx2fF *PoxMaphixat
"Hey @TMobileHelp can I get some help? | @348783 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"@TMobileHelp why is my LTE not working??? 😭😭😭 | @383347 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"@TMobileHelp why is my Moto G 3rd Gen not receiving text messages- still? I've cleared the cash, deleted old message threads like u said. | @383348 Hey Kathy! Please send me a DM and we'll get those text working! Thank you! https://t.co/hBbPBuzTo1 *EdBatangan"
@115911 @TMobileHelp Ever since the new iPhones came out my iPhone sucks! & I think your app is broken. I can get in to pay my bill 🙄 | @383349 Oh my. We want you to be able to make a payment. Send me a DM so I can help: https://t.co/dPHUAru2pc *MikeVance
"how do i have no service at home @115911 ?! 🙃 | @383350 Let's make sure you're always connected. DM us, we're here to help. *JoanO"
"@115714 your service sucks... my text messages have been trying to send for the last 15 min | @383384 Hey there! This concerns us. Please send us a Direct Message, so that we can review this together. - RC https://t.co/rMApsV8PQY"
"@115714 your service sucks... my text messages have been trying to send for the last 15 min | @383384 We're trying to reply to your DM. Please go to our profile and hit “Follow”, so that we can further assist. - RC"
@115714 customer no more. #sprint #terriblecustomerservice #byesprint | @383386 Allow us to evaluate this situation. Please send us a DM with more details of your concerns. -EM
"So 430$ down to get the iPhone X 256g with jump program with @115911. Seems a but outrageous. Might need to shop around. | @382070 We always want to make sure you have the best pricing, Brian! Send us a DM and we can check for you. *TarynS"
@115911 I’m trying to watch dragon ball Z on youtube and your service ass as fuck | @383500 Your service needs to be at 9000! DM us and we'll check this out *MelJ
"@TMobileHelp Hey, so iPhone X pre-orders are 4 days away and we still have no information on JOD pricing. When will we get it? | @383502 Good news! The pricing has been released this afternoon. Send us a DM to get the big scoop :) https://t.co/IUIA5w8u6c *MattHargleroad"
"Hey @115911 what’s going on with service!? I’m just getting 29 text messages at 11:40pm from 5:30pm!! WTH!!?!! 😡😡 https://t.co/wOGyDDUWaN | @383503 Hey Nate, let's take a closer look at this and see what's causing the delay. Shoot us a DM so we can assist! *KittyG"
"New record to resolve one simple problem with @115714 , any yet can’t resolve without blame on the other party ..... https://t.co/CCNtH2fDtk | @383530 Please DM us we'd like to assist you and please go into detail with your main issue. - JA"
"@115911 I’m traveling and have lost my TMobile SIM card.
Can I replace it when I get back to the States and keep my number ? | @383576 Hey Paula! Sorry to hear that happened :( But yes most definitely you can keep your number, all we need to do is get you a new sim *ChanneyT"
"@115714 terrible coverage all the time especially at home. Should I go back to @115911 | @383579 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
"@115714 ur cancelled. Forever. | @383673 How can we be of assistance to you today? Please send us a Direct Message, so that we can further assist you. - JA"
"@TMobileHelp Apple Watch Series 3 activation. Tried to send me a SIM. Convinced them o/w. 1+ hr on call, still no joy. @115911 fail | @383751 Yikes! This is about the opposite of what we expect. Send me a DM so I can help! https://t.co/iq4B8dUl47 *JessicaBrenhaug"
@115913 @115911 @TMobileHelp how does the trade in work your website or what. I feel @115858 will only sell through there web.Correct me | @194514 @115913 Hi Justin! We'd love to get you all the details on this great offer! DM us. https://t.co/3sF8qoXrvZ *AlissaFast
"I will always be a walking #sprint advertisement, if you don’t like it, don’t be my friend hoe 😂😂😂 | @383761 Hey are u having issues? -KY"
"@115913 for the past few days I have been trying to redeem my Pixel promo but even though your support says I am eligible, not working | @383855 @115913 Hi! We've got your DMs and will be replying shortly. Thank you! *AlissaFast"
@115911 question about employer discounts | @383895 Hey there! Feel free to send us a DM and we can chat all about it! We are happy to help! *BrookeK
"@115714 i think we need to talk. | @383910 Hey Kelsey, how can I be of assistance today? -DS"
Hey @115911 I can understand your awful service not working in my suburban town but in he middle of LAX?! I have a mobile boarding pass! | @383971 we'd never want you miss to miss a flight! DM us and we can give you some tips! *MelJ
#TMobileTuesdays @115911 my T-Mobile Tuesday app does not work for the second week now and it's up to date | @383972 Oh no! We need to make sure you #GetThanked! Tell us what you're experiencing. DM us and we'll assist you. *KananiB
"@TMobileHelp upgraded online 10/18, signed a EIP, have order number, yet pulls nothing on status. Called 10/21, was escalated & was told I wld get a call back in 60mins. Nothing #frustrating | @384085 That's definitely not how we want an order to go. Send me a DM. Let's fix this ASAP: https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"So much for Un-Carrier, one of main reasons I switched to T-Mobile. More to come with Sprint merger? @115913 

https://t.co/DyPezIe0bC | @384133 @115913 We want you to have the services that you truly need. If you want to know more options, DM me. https://t.co/plE6XBW6q1 *CharlesOpacki"
Hey @115913 how do Apple Watch plans work on t-mobile? Is it still unlimited like my phone? | @384141 @115913 We would love to go over the plans with you! Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"Roadtripping in Greece but no @115911 signal out here, even w my unlimited data plan! So grateful for @200998 offline map. https://t.co/AYEAsfydrn | @384142 Ouch! What plan are you on? Send us a DM with your location as well so we can take a look! *ElleA"
"@115913 Why do you advertise the V30 release as 10/13, but none of the stores have it until MAYBE 10/16?????? #frustratedincantonohio | @384143 @115913 The LG V30 is super popular and we received fewer than expected. More inventory is coming and you can always order online! *MikeRice"
Pre order 4days away and no pricing breakdown yet? @115911 | @326775 We got the details for you! DM me for a price breakdown *MelJ
@115911 what’s goin on with my service | @384190 Let's find out together! DM us with the details about what you're experiencing and we'll get you to resolution. *KananiB
@115714 yall service should come with WiFi cause yall service ain’t shit without it 😤 | @384207 That's not the type of feedback that we like to read. Are you experiencing any type of issues at the moment? Let us know. - DB
"@115858 y’all need to fix my phone @115911 | @384277 Hey there, send us a DM and let us know what's going on so we have a better understanding of how to assist you! :) *ChanneyT"
"@115858 be having it on stores rn and @115911 be estimating to deliver 2018? Like bish my bday dis year! Smdh | @384361 Please know that we're doing our best to get it out to you as soon as possible, Angelo! *ChanneyT"
"@TMobileHelp I have JOD how can I prefer order iPhone x ? | @384362 Hello Yousef, hit me up with a DM and I'll get you the deets my friend! 😎 #XcitedForTheX https://t.co/JndQXzqo6y *UsmanArif"
"@TMobileHelp how can I pay off my JOD lease? | @384363 Hi there, buddy! Paying off your JOD is easy! Send me a DM and I will be happy to help. *FaisselD"
"@TMobileHelp 
$8 pymt arrgmt fees was bad enough, now upgrade $20 fee, $25 sim card fee, $25 ship fee... $70 for a new cell after 12+ years of service, this sucks. TM needs to #stopforcedfees | @384367 #MagentaMan here, shoot me a DM and lets try and save you money. https://t.co/TMXeckGP06 *WaqarSheraz"
"@115913 #tmobilesucks 48-Twice promised Apple Watch by certain date. Twice FAILED!! My new backorder date? 1-3-18 to 1-24-18. WTF | @379128 @115913 Please join me in DM, and we can figure this out together. *ZachRicketts"
@TMobileHelp Can y’all help reactivate data service on an iPad and SIM card I already have or do I have to call in? | @225096 I should be able to do it for you if you've got an account with us already! Shoot me a DM! https://t.co/NDZulB62OS *PhungDao
"@115913 #tmobilesucks 42-Twice promised Apple Watch by certain date. Twice FAILED!! My new backorder date? 1-3-18 to 1-24-18. WTF | @379128 @115913 Roland, please join me back in DM, and we can explore some options. *ZachRicketts"
@115913 #tmobilesucks 37-Twice promised Apple Watch by certain date. Twice FAILED!! My new backorder date? 1-3-18 to 1-24-18. WTF | @379128 @115913 We definitely want to look into this with you! Click my photo to send us a DM! https://t.co/62aD1VBovp *TJJones
"So I'm getting charged $170 for ""jump"" when I already finished paying my phone???? How does that work? @115911 | @384419 Hey Rosa! Let's take a closer look and make sense of this for you! Send us a DM to get started! We are here to help! *BrookeK"
@115911 @TMobileHelp any promos for the iphone x? | @384454 Hey Mike! Shoot me a DM and I'll give you all the deets! https://t.co/vyjB7kFEPY *OmarF
@115913 #tmobilesucks 62-Twice promised Apple Watch by certain date. Twice FAILED!! My new backorder date? 1-3-18 to 1-24-18. WTF | @379128 @115913 Please meet me back in DM. I'll make it right. *ZachRicketts
"Just noticed a report from @12858 that I owe 11 @115911 for something I received no communication on?! Would like see this resolved. | @384540 Hey Rod, we absolutely want to assist with this. Send us a DM with the details and we will do everything we can to help! *KittyG"
"@115913 #tmobilesucks 88- promised Apple Watch by certain date. Twice FAILED!! My new backorder date? 1-3-18 to 1-24-18. WTF | @379128 @115913 Join me back in DM, let's get your order finished. *ZachRicketts"
@115911 my $10 Nordstrom code keep saying it’s invalid | @384594 Uh oh! Please send us a DM and let's make sure you #GetThanked! *BrookeK
"No more unlimited data in Canada and Mexico? You're making me go back to @ATT. I loved that perk. @115913 @117543 @115911 | @384597 @115913 Don't go! You can still do a lot with 5GB. Unlimited is available through T-Mobile One Plus, too! *RachaelTansey"
#Tmobile tryna tell me I only get 3G #data! For $75/mth you gotta be joking. @115911 #FAIL awful cell company. | @340269 Oh no! Shoot ⚽️ me a DM this way https://t.co/bFxJ0iwSJg #HappyToHelp :) *AyubMogradia
#Tmobile tryna tell me I only get 3G #data! For $75/mth you gotta be joking. @115911 #FAIL awful cell company. | @340269 Hey! No way! Shoot me a DM https://t.co/bFxJ0iwSJg this way! #HappyToHelp *AyubMogradia
"@115911 Hello! I'm in the US but will be traveling to Asia. I have a prepaid monthly. Will I be able to use my phone internationally? | @324514 Hey Alloy! It depends on which plan you have, let's take a closer look and we can let you know! *KittyG"
follow 4 follow? @TMobileHelp | @384726 Hey! ➽➽ Follow me ➽➽ in to a DM https://t.co/bFxJ0ifhRI #HappyToHelp 😃 *AyubMogradia
"@115911 good job with #TwitchCon2017. I didn't need service anywhere in Long Beach this weekend 🙄👎 | @384727 Hey Jason! We want to make sure you're able to game and stay connected, send us a DM and we can take a look at what's going on! *ChanneyT"
"@TMobileHelp Got the Moto z2, now Moto says I'm not eligible for projector mod promo #help | @384845 That projector looks amazing, I don't want you to miss out on a thing! DM, I can help! https://t.co/JPRc1xZFQs *LolaChu"
"@115911 @TMobileHelp Tmobile""amazing speeds"". #throttled #lies https://t.co/OXB8qovHDo | @371470 Let's chat in the DMs Rory! I got your back. https://t.co/sBIVWm4w5u *EddieGough"
@115714 my phone say no service all day so disrespectful | @384861 Well that's not good. Let's look into this for you. Please send a DM so that we can assist you. -KT
"@115714 is the worst corporation I’ve personally ever dealt with | @217320 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. - MJ"
@sprintcare How do i get the dead for the discounted iPhone 8 with a trade in? Do I have to go into the store? | @384929 getting in contact with our Sales Department over the phone dialing 800-777-4681 or going to a Sprint Store. (2/2) -CB
@sprintcare How do i get the dead for the discounted iPhone 8 with a trade in? Do I have to go into the store? | @384929 Hi! You can get this amazing deal through your preferred channel: Visiting our website https://t.co/0qT1rLBLtN (1/2) -CB
"@115913 @115911  no one accepts accountability for their actions and lies.  Phone calls are recorded so please pull mine & tell me why | @385034 @115913 We'd be happy to review your account with you to ensure all is well, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp waiting for my V30, put the provided t-mo sim in my VZW Droid Turbo 2. I get no data, and stuck on Emergency Calls only. HALP | @385035 Is your Verizon phone unlocked? Let's check this out, DM us! https://t.co/vv9JsrbUOZ *AbigailRoach"
This took 7 tries to post @TMobileHelp https://t.co/5uc8y8DlM0 | @162771 Woah! Let's check out this area! Follow this link to DM me! https://t.co/vv9JsrbUOZ *AbigailRoach
@115911 bro service is down | @385081 Let's get to the bottom of this! DM me your zipcode and I'll check it out! *ChanneyT
@115911 cell service down in Los Angeles ?? | @236347 Let's get to the bottom of this! DM us your zipcode and we'll check it out *KittyG
"@115911 what’s wrong with the service? | @385082 We want your service to be as flawless as you, bb! Send us a DM and let us know where you're at so we can take a look! *TarynS"
"@115911 I have no service!😭 | @129827 Hey Jose, can you send us a DM so we can take a look at what's going on? :) *ChanneyT"
"@115911 I have no service, this is unacceptable! | @385083 Where you at, Fray? We're here to save the day! Send us a DM and we can make sure you're service is perfect. *TarynS"
@115911 I just moved to Hollywood and my service is acting up horribly. What's up with that? | @385084 Let's make sure that everything is working for you! Send us a DM and we can check it out! *TarynS
@115911 uhhh I have no service. Help? | @385085 Let's take a closer look to see what's happening. Send us a DM! *RickK
@115911 is service down? I have no service 😩 | @385086 Let's take a look! Can you send us a DM so we can make sure you're able to stay connected? :) *ChanneyT
@115911 at home and I don’t have data wtf | @385087 Hmm let's take a closer look and see what's going on! Send us a DM and we can help! *KittyG
"@115911 I have no service in North Hollywood and my bill is paid yo! Halp! | @385088 Thanks for reaching out, Lauren! Let's get you connected, yo! *ChanneyT"
"@TMobileHelp Hello, I lost my SIM card and need a replacement. Can i get the same phone number? What are the next steps? | @385091 Send me a DM Priyanka! Let's get you a new SIM card asap! https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
"@115714 you’re service is simply the worst | @217320 We understand your frustration at this time. Please send us a Direct Message, so that we can further assist you. - MJ"
"@115714 you’re service is simply the worst | @217320 Hey, the call got disconnected. I would be trying to call you again in 15 minutes. Resolution Supervisor -AM"
"@115911 @115913 Glad to know high paid CEO's sleep well knowing their employees lie 2 customers repeatedly & no one is held accountable | @385034 @115913 We have sent you a direct message with more information, Wes. We look forward to hearing from you. *ShelbyMartin"
@115911 why the hell do you always respond asking upset customers to DM you but then you NEVER respond or take a long time to respond | @385034 We want you to have the best experience possible. We see your DM and will meet you there right away. *ShelbyMartin
@115911  why is my Service not working !!?? | @385188 Hi Lizeth! Let's get to the bottom of this! DM me your zipcode and I'll check it out! *TarynS
@115911 never fails me but tonight is acting dumb 🤦‍♂️ | @385189 Uh oh! Let's get to the bottom of this Jo! We'll need to get some info first. DM us. *KananiB
"@115911 why is my service not working?! | @385190 We can look into this for you, first let's start with where you're located. Send us a DM! *KittyG"
I got no signal wtf... I ain't paying this month's Bill watch @115911 | @385191 We need to check this out Luis! DM us the details on what's going on. We'll investigate this together. *KananiB
"@115911 my phone has no service been like this for 10+mins 😫😫 | @385193 Let's get to the bottom of this, Tianna! DM me your zipcode and I'll check it out. *RickK"
WTF @115911 | @385194 What's going on Kelly? We're here for you! DM us the details and we'll assist you. *KananiB
"@115911 no internet connection in 92201 what's going on | @385197 We'll get down to the bottom of this Jose! DM us, and we'll check out the area around you. *KananiB"
"@115911 what’s up with my service 😭 | @385198 Let's get to the bottom of this, Leandra! DM me your zipcode and I'll check it out *RickK"
No service for @115911  . And I was using the hotspot to do homework online smh | @385199 Let's get to the bottom of this! DM me your zipcode and I'll check it out. *RickK
"@115911 why is my service off!? 😡 | @184011 We'll figure this out for ya, Melody! Let us know where you're located through DM, so we can check! 😘 *TarynS"
"@115911 , wtf is going on with my signal?! | @385200 Let's figure this out together. We'll need to collect some info from you, send me a DM *KananiB"
@115911 Everything good? My service is crashing. | @385201 Let's get to the bottom of this! DM me your zipcode and We'll check it out  *KananiB
"@115911 you service sucks I'm
Not paying this months bill 😤😒🤦🏽‍♂️ | @385202 Hey Germ, can you send us a DM and let us know what you're experiencing so we can properly assist you! *ChanneyT"
"@115911 I lost service from you guys while still online for Uber. Lost some money on the way. | @385203 Let's get to the bottom of this, Rob! DM me your zipcode and I'll check it out. *RickK"
"@115911 fix ur stuff | @385204 Let's get to the bottom of this, Dove! DM me your zipcode and I'll check it out *RickK"
"What’s up with @115911 ??? Is there another outage??? Both my iPhone and iPad Pro lost connection. | @385205 Let's get to the bottom of this! DM me your zipcode and I'll check it out, Ken! *TarynS"
"@115911 What’s going on? https://t.co/eI8BY07Lny | @385206 I can look into this for you, first let's start with where you're located. Send us a DM :) *ChanneyT"
"@115913 6 iPhones, over 6 years , left att and no change, time to leave Tmobile | @385294 @115913 My team and I are on standby ready to help, DM me Dennis https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 Whats the deal Fam, im not getting internet in Vernon,Ca but my coworker is? help? | @385366 Help is on the way! Send us a DM so we can take a closer look at your areas service! *HeatherSaenz"
@115911 needs to get it together!!! | @385367 T-Force has your back! I see your DM and will meet you back there! *SonjaKett
Back to my amazon shoppin. Thanks for the quick response @TMobileHelp | @385205 Hey!  You can DM right here personally. I'll be more than happy to help you myself. https://t.co/XOMz3euW2N *RehanaAnwar
"@115911 once I'm done paying this phone off I'm switching companies smh | @385368 Why is that, Lils. Send us a DM and let us know how we can turn this around! *ChanneyT"
@115911 fix this shit now bro | @385369 Let us know what's going on in the DM! We're here for you! *HeatherSaenz
@TMobileHelp the wind knocked out my phones connection well i hope it fixes soon | @385370 Hey! No way! 👻 Hit me up on DM here https://t.co/bFxJ0iwSJg #HappyToCheckThisOut *AyubMogradia
"@115911 service down in zip code  91331 | @385371 Let's take a closer look to see what's happening, Moncho! Send us a DM! *RickK"
"@115911 absolutely terrible service these past few days. | @385372 What's going on Alex?? Send us a DM with the details, we've got your back! *KittyG"
"Bruh, my phone is glitching. Its only working with WiFi rn wth @115911 https://t.co/ihQvK52TFR | @385373 Let's get to the bottom of this! Send a DM our way so we can take a closer look! *HeatherSaenz"
@TMobileHelp Uh is there an outage in my area? | @385374 Hey there friend! Shoot us a DM and we can look into this together! :) https://t.co/znHA9pL0mM *BrendanLee
Yes hello @115911 wats going on with my data cus you ain’t giving me any. 😩 | @385375 Send a DM our way with your zip code so we can take a closer look at your areas coverage Ray! *HeatherSaenz
"@115911 my metro phone service is down why | @385378 Hey Carlos, I recommend reaching out to your carrier for further assistance. *ChanneyT"
"@115911 what’s up with the service? | @385379 I can look into this for you, first let's start with where you're located. Send me a DM  *KittyG"
"@115911 yoooo, why is the service down? pretty sure i paid my bill on friday | @385382 We got your back, Carolina! Send us the zip code in DM, and we can see what's going on. *TarynS"
"@115911  is there an outage in so cal I have no lte... | @385383 Let's get to the bottom of this, Brett! DM me your zipcode and I'll check it out. *RickK"
"wtf is up @115911 | @385386 Let's get to the bottom of this, Ed! DM me your zipcode and I'll check it out. *RickK"
"@TMobileHelp does digits work on the second frontier smart watch, without my phone being near it? | @385412 I can help find out!  Please DM so I can ask about details. https://t.co/I6eWC2B8S0 *JohnWard"
Wow @TMobileHelp is absolutely fucking garbage | @385414 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
@TMobileHelp Does T-Mobile sale universal Bluetooth headset? | @340036 Shoot me a DM and I will take a look into this for you. :) *MohammedW
@TMobileHelp what's up with service and data in the LA region? | @385564 Hey Joseph! Shoot us a DM and we can look into it together! :) https://t.co/znHA9pL0mM *BrendanLee
"@TMobileHelp You guys having an issue again . 98122 Seattle, WA | @385565 Hey Jeremiah! Thanks for reaching out to us! Shoot us a DM and we can look into this more! :) *BrendanLee"
"@TMobileHelp why is service down and when will it be back up | @385566 I've got you in the DM's Jonathan, I'll meet you there! 😊 https://t.co/soWScqBSGm *JohnAnderson"
"@115911 Why is data service down in Moreno Valley and Riverside, CA? | @385568 Hey Ryan!  I can look into this for you, first let's start with the address, can you send it to us in a DM and we can take a look *ChanneyT"
"@TMobileHelp no service here in Anaheim what is going on | @385569 Hey! I just saw your DM, and sent a reply, so be on the lookout. *ChrisScott"
"@TMobileHelp i’m trying to use my data but it can’t seem to connect to the internet. Help (using work wifi right now) | @385570 Great news here, I am a tech pro. Send me a DM. :) https://t.co/NICrRPn7OP *SierraRichards"
"Everyone hating @115911 right now lmaoooooo y’all trasssshhhhhh 🚮🚮 | @184011 Let's look into this together Melody! :) I see you sent us a DM, I'll meet you back there right away! ^^ *BrendanLee"
"@115911 Maybe the earthquake that happened  in La area not to long ago is causing the service to crash...? | @385201 No service is no good, shoot me a DM and I'll check that out immediately! 😊 👌 https://t.co/soWScqBSGm *JohnAnderson"
"T-Mobile service is being trash right now, no signal when I normally have LTE at work fix your service! @115911 | @385571 Let's get to the bottom of this! DM me your zipcode and I'll check it out *KittyG"
@TMobileHelp is your network down? No data | @385572 Having service is paramount! Hit me up on DM here https://t.co/bFxJ0iwSJg #HappyToHelp 😎😎😎 *AyubMogradia
".@TMobileHelp is all messed up in So California right now. All cell data is down! What's the deal? | @385630 I am on the case! Send me a DM, and I can help. https://t.co/NICrRPn7OP *SierraRichards"
@115911 @115913 another Tuesday and another loss x 5 phones ! Def feeling very skeptical! #doubtingthomas | @200200 @115913 TMT is as legit as they come. What's got you feeling this way? DM me https://t.co/PUCbqyZK4U *RachaelTansey
@115911 Ralph F (Philippines) is the best ever. Others should learn from his ethics and performance. A true gem and asset. Promote him fast | @385719 Thanks for the amazing feedback! Send us a DM so we can make sure Ralf is recognized! *ElleA
"Fuck you RT @TMobileHelp: @385721 Whoa! This is not how we want you to feel! Please send us a DM and ... https://t.co/Kq4O2lAhaS | @385721 We would love the chance to help. If you change your mind, we will be here 24/7 for you. *AliciaBanks"
@115714 Thanks for always making your customers feel like indentured servants #customercaregoals https://t.co/cCyJaVKaVW | @385745 We apologize for the inconvenience you are having but how can we help you today?
@115911 hello I can not unlock my phone samsung s7 edge help please unlock imei __credit_card__ I live in Ukraine and there is nothing to D | @385817 We're here to assist! Send us a DM with details so we can take a closer look. *ElleA
"@TMobileHelp good morning cab u guys look into a pending order for me ? Concerned with my confirmation email. Thx! | @385818 Have no fear your #MagnetaHero is here! Shoot me a DM, I would love to take a peek! https://t.co/qF1oGJAQaV *Ashley Lingley"
"@115714  service me so sucky a lot of times | @385860 Hi, please send us a DM so that we can further assist you. -RA"
@115911 @TMobileHelp I've been trying to create a t-mo id and for over 10 days I've been getting this msg. When are you going to fix this? https://t.co/Rz2El9bdF5 | @385879 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
@sprintcare @115714 #worst #coverage in the smallest state. #ri #RhodeIsland   👎🏻👎🏻👎🏻👎🏻 | @184089 Hey there! Please send us a DM so we can further assist. -MM
"Hi @121122 @122326 @O2 @TMobileHelp @118101 - answer to problem: jst called @120872 they confirmed during call on Thur which they said they activated data... they deactivated it. Compensation offered? 500mb free data...I am on an unlimited plan #fuckallcomp #iphone7 https://t.co/vC9kA1idCH | @239975 Hey Lee!
You've actually come through to T-Mobile USA. 😊

I'd love to help you get through to the right place,
which Carrier are you with currently?

#LetMeKnow *CatherineG"
@TMobileHelp @115911 No service at zip code 48442. Tower down? | @385983 Oh no! Shoot me a DM here https://t.co/bFxJ0iwSJg #HappyToAssist *AyubMogradia
"@115911 it is too early for your service to be acting up 😡😡😡 | @385985 Uh oh, Ken! Please send us a DM and allow us to take a closer look at what's going on! We are here for you! *BrookeK"
@115911 YOUR AP REMOVED MY CARD INFO AND NOW WHEN I RE ENTER IT SAYS INVALID. DO YOU NOT WANT TO BE PAID? | @386019 Let us get in there and check it out for you. Send us a DM and we can get more on eyes on your app experience. *JeremyJ
@TMobileHelp help please! | @169681 Your #MagentaSuperHeros are here to help!! Shoot us a DM so we can save the day! https://t.co/nFCVJunANW *DJConstable
"@115911 I’m trying to pay one of my iPhone 6s off and website is not letting me .. I paid one off yersterday .. it doesn’t let me🤷🏽‍♂️🤷🏽‍♂️ | @386020 We have you covered, Cedri. Send us a DM and we can take a closer look for you. *JeremyJ"
I have a defected iPhone 8 who do I go to @AppleSupport @TMobileHelp | @386024 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
@115714 has been a nightmare | @386026 That doesn't sound like fun! What's going on? I'm sure I can help fix it! -MM https://t.co/rMApsV8PQY
@TMobileHelp I’ve had my credit card on file for over four months now you’re system is saying it’s not valid? What’s up? | @386076 Thank you for shooting us a message today to investigate this! Let's chat securely and check this out together! Send me a DM! *LaurenChan
@TMobileHelp I’ve had my credit card on file for over four months now you’re system is saying it’s not valid? What’s up? | @386076 Click my pic and shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan
"Are you KIDDING me @115911 https://t.co/pHYoSx6h4Z | @149619 Hey there, Cliff. Please send us a DM and allow us to look into this for you! We are here to assist! *BrookeK"
Fuck @115911 dude they play too much | @386103 Play too much? That's not our intention. DM us your concerns so we can assist! *ElleA
"@TMobileHelp I'm in Peru. The automatic network was MOVISTAR, but it wasn't working so I chose Bitel.  Is Bitel included in the free data? | @386136 Bitel is absolutely on our Simple Choice roaming partner list! DM me if you have any questions :) https://t.co/ajg0boXCWT *TanyaFalandysz"
"I love that the first thing @115911 does when you complain is ""Let's DM."" No. I #tweeted public bc you have issues. Solve them publicly. | @359792 Our offer to help is sincere. We'd love to work together to find the best resolution. Let's chat. https://t.co/mG2aYYPAdA *AshleeCooper"
"As a @TMobileHelp @115911 customer I can say that they are very subpar in many ways - a modern company but with genius marketing...
#HR4HR | @386215 Hey! I'm happy to assist. Hit me up on a DM here https://t.co/bFxJ0ifhRI #LetsTalk 👍 *AyubMogradia"
"@TMobileHelp I Dm you guys no one has respond me why? Need help i don't have service | @386216 Hey, I just got your DM, I'll hit you up on there. 😊 #LetsFixIt *UsmanArif"
"@115911 I have a serious issue that needs resolution. | @386322 We're here for you, C! DM us your concerns and questions so we can assist! *ElleA"
"Leave it to @115911 , no service. Tf | @386324 Let's take a look at what's going on with your service Michael. DM us with the zipcode of your location so we can investigate. *KananiB"
"@TMobileHelp I just sent a DM. Please respond. Thank you | @386364 Thanks for that DM Fredrika! I see it, so you will have a response from me shortly. :) *DuncanWorks"
@115714 LTE service palm Beach county is fucking joke 4bars and still no service. #nocontractrenewal 😡annoyed | @386395 @386395 - DM me the full address -LG
"@TMobileHelp  No service in Simi Valley, CA? What's going on? | @386470 Hey, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! 

Please DM me Lauren : ) *TaahirM"
"@115714 @sprintcare 
Sprint employees set me up to be scammed $400.00 | @386501 Hi there. This is very concerning. Please send us a DM for further assistance. -EG"
@TMobileHelp dm ya with a problem Im having. | @386532 We have your back Jaime! Meet us back in DM to get to work! https://t.co/QwRncnQuHg *CameronMadore
"@115911 your store told me yesterday I can no longer jump to the IPhone 7. Is that correct? I asked @115913 but he didn't respond. Thx | @126401 @115913 We want to check out your upgrade options with you, Jeff. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@sprintcare Sprint has the worst coverage!! Canceling 3 lines as we speak I suggest you do the same!!! | @386538 Oh no! We'd hate to lose you as a sprint customer. Is there anything we can do to assist you? -CD
"@sprintcare Rep answered, found out I wanted to cancel a line. Put me on hold for FORTY MINUTES and hung up. I am BEYOND upset right now. | @386574 callback number in the direct message and I will call you."
"@sprintcare Rep answered, found out I wanted to cancel a line. Put me on hold for FORTY MINUTES and hung up. I am BEYOND upset right now. | @386574 Hello Dave we apologize for the inconvenience you had with the rep. But I'm here to help can you send me a"
@TMobileHelp thank you Austin Webb for the amazing customer svc! You need people like him in your call ctrs | @345985 Austin is the greatest Jodie! So glad he helped out and got you 100% taken care of :) *JenniferJackson
@TMobileHelp I need some assistance please!! | @386664 We're always here to help. It's just a DM away: https://t.co/AsNixOq0xa! *SekiaSmith
"Wifi is free at #Sheraton in #Wilmington , DE, but unnecessary for @115714 customers - 82 Mbps #WorksForMe @76439 @76440 @3671 https://t.co/dARCoE2Sep | @195414 @195416 Thank you for the positive feedback and for being a loyal customer."
@115714 FCC and AZ state attorney general complaints are now also filed | @386675 I will be happy to assist you.  Please DM your telephone number. https://t.co/rMApsV8PQY
"@115911 Can I join the new promotion and add the Netflix to my account? 😂 #Seriously 
Just saw the commercial 😁 | @386842 Let's check it out! Send us a DM so we can get you set up! *ElleA"
@TMobileHelp Can you help to see if my current plan offers Netflix? | @294960 We'd love to make sure you can  #BingeNetflix alll day! 📺 😊 Can you DM us? https://t.co/sSNDOSJlnR *AshleyHamilton
So furious @TMobileHelp I will be calling when I wake up 😡 | @386845 Oh no! That's not what we like to hear. Send us a DM when you wake up. https://t.co/cbaCC4vqgh *MichelleWalker
1/ @116447 I've had @115714 for 4 years and love it and had worked for sprint 3.5 yrs. When I added my brother to my plan in store I | @386879 Thank you for the positive feedback and for being a loyal customer.
"@115714 @sprintcare y am I being charge $12 for total tech expert when it's supposed to be included with TEP+ ? I never asked for it ! https://t.co/h3H8OW0WLx | @191555 Good morning, If you require assistance.   Please DM us or provide the best time to contact you."
"@117543 When will band 12 be in the Chattanooga and East Tennessee area? | @387064 We'd be more than happy to review those areas with you, Coty. Kindly shoot me a DM. https://t.co/EdLkYIfmTn *MariahDaigle"
@115911 Worst customer service from any company I have ever experienced.  Two years of pure hell | @387065 It's important that we only provide the est service. Please let us know why in a DM so that we can work on it. *KaeW
I would just like to say the fact that @115911 & @TMobileHelp can do this from the DM is AMAZING!!! Can I be a brand ambassador! 🤔♥️😍😘😂 | @386842 We make it easy for you to connect with us! 😄 I'm here for anything you need. 😎 https://t.co/soWScqBSGm *JohnAnderson
@TMobileHelp the last two weeks I've tried to play the game in the T-Mobile Tuesday app it freezes and I don't get my prize. Please fix this | @387066 Tuesday’s queen is here to help. :) Please send me a DM. https://t.co/NICrRPn7OP *SierraRichards
"@115911 If you can give me a better deal than Cricket, I'm all in! | @387067 What are you paying now? Send us a DM so we can chat about options, Vanessa! Let's get you hooked up! *ElleA"
Shit is crazy!!!! https://t.co/CNduJvqoMz | @387083 Hey! What's going on? Please let us know to further assist. - EG https://t.co/rMApsV8PQY
"Look @sprintcare if you all can’t fix your towers so I don’t drop calls 6+ times on a major hwy I’m done. Approx $500/month for spotty svc? | @387084 We would like to refresh your device. Please send us a Direct Message, so that we can further assist you. - LS"
"@117543 @115913 @226365 Hideous speeds in Newark NJ reported this almost 1 year ago still the same today. https://t.co/DZbatYIhbs | @247390 @115913 We want you to get the speeds you deserve, Mike. DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp I'm not getting LTE service...is this a wide-spread outage or just me? | @387249 LTE is needed like the air we breathe! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith
@TMobileHelp no signal of any sort in 91773 area | @387250 Let's see what's up! Send me a DM! :) https://t.co/GkgXaBDGWX *CarmenWest
@TMobileHelp no service in 92336. Looks like it's a network problem. Any updates? | @387251 I'd love to help out! You've got to have service! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"@TMobileHelp Is there an issue with your tower in the Erie, Pa area? I have 2 separate hot spots and neither is working. | @387252 Woah, double whammy! Let's check this out and work some magic! Follow this link to DM me! https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 how long will the network be down? I'm using wifi from the gym right now | @387253 Hey! We're going to check this out now, Aaron. Send us a DM with your location ASAP. *NaeJ"
"@115911 @TMobileHelp unable to connect to the internet in LA, what the hell is going on? | @387254 Hey Adil, let's get you connected again! Follow this link to send us a DM! https://t.co/vv9JsrbUOZ *AbigailRoach"
"@TMobileHelp I’m having a not so good night! I’ve lost connection on and off for the past hour or so here in Mira Loma, ca! Please help :( | @387267 That's no fun at all! :( Hit me up on a DM here https://t.co/bFxJ0iwSJg #GotYouOnThisOne *AyubMogradia"
@TMobileHelp My service says 4G but I can’t connect to the internet without wifi. 91752 area | @387268 Let me get that fixed for you! Shoot me a DM and I'll see what's going on. 😊 https://t.co/soWScqBSGm *JohnAnderson
Why is @115911 failing me right now 😫 | @387269 Oh no! What's going on? Send us a DM so we can turn this around for you! *HeatherSaenz
"@115911 ""known outage"" 🙃😤👍🏻 | @387270 Let's get to the bottom of this, Meleah! DM me your zipcode and I'll check it out. *RickK"
"@115911 y’all better not be mad if I don’t pay my bill after this shitty service | @385204 Have no worries, I have your back. Send me a DM. :) https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp 92377 Rialto, CA - are there any service issues in the area? | @387275 Good question my friend! Shoot me a DM here https://t.co/bFxJ0iwSJg #HappyToCheckThisOut *AyubMogradia"
"@TMobileHelp is T-Mobile network down?? I turned on and off my phone and my cellular network and still get this message https://t.co/cBWFZm4Lda | @387276 On no! Let's figure out what's going on! Send me a DM  https://t.co/so3NREySxr, so we can get started! *ChrisScott"
"@115911 your #techcare department has now delayed my phone for 6 Days. #frustrated #annoyed #fail #FixThis | @387294 We realize how important it is to have a working device, Jessie. It sounds like we're working diligently to get t... https://t.co/7evpgI9AdW"
"@115911 your hold music is garbage and I’ve been waiting at your store for 35 minutes for your reimbursement team to pick up #FixSomething | @387295 James, we appreciate you reaching out to us here. We're happy to help. Please DM us. *GiselleM"
@115714 I’ve been a “valued customer since 2012” despite the terrible service and this is how you treat me? ..Taking my business to Verizon. | @387331 Hey there! Can you send us a DM with a brief description of your issue so we can further assist. -MM
"@115911 Happy T-Mobile customers since 2003, disheartening to see NO promos for current customers. Thinking of switching carriers, why not? | @387430 We're all about making our family happy, Meg. DM us, let us take a look at your account and see how we can make it better. *JoanO"
"@TMobileHelp hi, since the north America LTE data is no longer unlimited high speed, why am I still being charged $10? | @387431 Good question! Shoot me a DM, and I'll be your Magenta Detective here to crack the case!! https://t.co/oIBK3mlmoz *DannyHarvey"
So I DM'd @115911 and they haven't replied yet. I sent pictures and everything 🤔 I'm sick of it. | @387434 We are here for you! Getting to your DM now :) https://t.co/hhkfSa6wT7 *JenniferJackson
"Oh no, @115911, it's cool; I didn't really want to use my phone in order to figure out how to get home at 12:53 am. All good 😐. | @387482 Hey Trina, thanks for reaching out. Let's make sure you get home safely, Send us a DM and we can assist you :) *ChanneyT"
Nice one @115911 | @387483 Hey Jose! Just got your DM! I will get right back to you in just a moment! #FollowUpComing! *BrendanLee
@115714 always seems to disappoint. I have not had good service or customer service since 2013 | @387485 Hey there! Please send us a DM with a brief description of your issue. -MM
it was more expensive than the t-mobile one. The George Marcus overt operation has good relations with @TMobileHelp who is withholding | @365059 Hey there! I'd love to look at this with you! Shoot me a DM and we'll get moving! https://t.co/Hxjy5gDEwA *PeteHarman
"My signal sucks out here, @115911 can suck a bag of dicks | @387595 That's harsh, Taj. DM us, let us help get you connected. *JoanO"
"@TMobileHelp do you have a , if not satisfied cancel at anytime policy? | @387596 Please use this link and send me a DM i'd be happy to answer any questions you have https://t.co/HgDqRFVqeJ *MarcoMalp"
"@TMobileHelp data down here in las vegas,nv ""known outage? planned outage?""
Bob | @387641 Hey Bob! Let's look into your area and figure this out! Follow this link to DM me! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 you suck dick!!!! Why do I have to call EVERY month for you to fix my bill to what it is sup to be???!!!! Why? | @365483 Hi Syd, I know how important a consistent billing experience is. DM us, let us see what's going on with your and help. *JoanO"
@TMobileHelp hello i dm no answer | @387785 I've just DM'd you! *OmarF
@115911 I've been on hold for over 1 Hr It seems there's is no service in my area can you please help me | @387786 Definitely! We must look into this right away. I will meet you back in our DM. https://t.co/gLqwX4nHy4 *MontanaDaniels
@TMobileHelp this is the best customer service you will ever get!!! | @387790 Glad we could get that phone ordered for you today Enjoy!!! <3 *MattHargleroad
"@115911 thanks T-Mobile for ruining iPhone X upgrade excitement #loyaltymeansnothing | @387791 Hey there! Send us a DM, let's take a look into this for you :) *TiannahReagor"
@TMobileHelp My bill was due yesterday and your website was down all day so I couldn't pay and got charged $30 for missing it. Lame. | @387792 I am here to help you this afternoon! Shoot me a DM to see what can be done. *Jesse S
@TMobileHelp I was supposed to get free netflix but they never gave it to me. What do I do? | @387793 I'm here to save the day Ace! Can you send me a DM so that I can get you hooked up? *ReginaldE
"@115913 Is there any info regarding the Galaxy S8 Oreo update? | @387897 @115913 We'll ensure you get the most up to date information, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"Ask me how @115714 screwed me or of $500 and won't help me 😊😊 | @387918 Oh no! We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. -SJ"
Why tf folks can't call out @115714 | @387919 Wow' that's terrible. How long has this been happening? Is this affecting any other Sprint customer around you? -KA
"I can't wait until December. I have to get rid of @115714 my service is horrible. @115725 here I come ✌🏽✌🏽✌🏽 | @387920 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
BUT @115714 @sprintcare @116447 will not agree to honor terms! | @387921 A member of Team @116447 will reach out to you shortly.
"@115714 wtf in Baltimore and all I get is the spinning wheel of death. https://t.co/yUyvDZuLSs | @387937 This is not the type of feedback we like to hear. Please send us a Direct Message, so that we can look into this to assist you. -KW"
"@115913 what's going on in your billing dept. can't pay my bill web page click call me your billing called then started the circus act | @387943 @115913 I want to get this all sorted out for you, Robert. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 i bought samsung galaxy s8+ tmobile locked from US & used ultra mobile sim, but i am in Canada right now and its not letting me use other sim. I want to unlock this phone. i am not sure how can i do that. your customer support has no clue and neither does samsung. help | @387960 Hi Prachi! We have #UnlockExperts right here on Twitter that can unlock your device - that is, if you meet our requirements! Send us a DM and we'll see if your device is eligible. 😊 *HeatherSaenz"
"@115911 & @TMobileHelp network down in Weho near Mondrian/Sunset Tower. Thanks for fixing it ASAP. | @388006 Oh no! Let's figure out what's going on! Send me a DM  https://t.co/so3NREySxr, so we can get started. *ChrisScott"
"@125241 Saludos, hay un estimado de cuando podra llegar la señal a Aguadilla? | @388068 Una vez la información completa de la restauración sea publicada, usted podrá verla aquí: https://t.co/jynCKmEl7R (2/2). -EF"
"@125241 Saludos, hay un estimado de cuando podra llegar la señal a Aguadilla? | @388068 ¡Hola Steve! En estos momentos nuestros Equipos de Redes están trabajando arduamente para restaurar los servicios de toda la isla (1/2). -EF"
Hi @115911 @TMobileHelp your online payment site has a bug/is down. Error pops up for both bank and card. Any idea when it will be back up? | @388121 Let's get your payment made with ease! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins
".@115913 @115911 @119973 why was my @116602 account abruptly canceled yesterday? Please fix! #NetflixOnUs ?! #Uncarrier ?! | @388125 @115913 Hey there, Bill. We want to help in any way that we can. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115714 I appreciate your sponsorship at last nights @388155 concert, but I have not been able to reach my loved ones in Puerto Rico. | @388154 Thank you for reaching out to us. How can we assist you? Please send us a Direct Message, so that we can further assist you. -KJ"
"mera mi señal plis https://t.co/meg0DMz73a | @388156 Muchas gracias por comunicarse con nosotros, como le ayudamos? -JM"
@115714 here in AZ and get a new one or would they have to be present? | @388157 We would be more then happy to assist you today with getting a new device. Please DM us so we can better assist you today. -DD
@117543 why does the T-Mobile app have to be off WiFi? I horrible signal in my house which means I can’t use the app | @298213 We want to make sure you can use your self help options as needed. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
@115911 I am planning to visit Germany. Where can I find a branch there? | @388215 Hey Marcus! Can you let us know what you mean by that exactly?  Are you part of T-Mobile US traveling internationally? *ChanneyT
"@115911 y'all need to get your shit together.... my service with you guys is horrible I'm about to cancel with you! Bout to go to @115725 | @388287 J, we'd be disappointed to see you go. Please DM us. We're happy to help you. *GiselleM"
"And btw @115714 your mobile service sucks in Knoxville! | @388319 Please tell us, what service issues are you experiencing? Are you having trouble with talk, text or data? -KA"
"I didn’t have service until this morning, & it’s 4G not LTE @TMobileHelp | @388334 Yikes! We want to check into this for you, please send me a DM https://t.co/9IUH5Nit1g to get started. Thanks! *AmberSellers"
"Saying goodbye to a friend...@115911, going to @115714 its all about great phone networks https://t.co/XSPPBHdv1K | @388335 Wow, an entire video! This looks serious! DM us so we can check out what you're experiencing and make this right! *WhitneyJ"
@115911 it's obvious something is seriously wrong. Why is the service down again? | @305585 Strong and consistent service is crucial! Let's dive into this! DM me to get started. https://t.co/jaHSC7DwkH *JacintaJenkins
"@115913 @TMobileHelp I ported number from at&t but unable to use TMobile apps from 2-3 weeks.Cussupp, tech not able help after 15 calls. | @388336 @115913 We're so glad to have you on the UnCarrier, Dhruv. DM us so we can check on your apps: https://t.co/cuEwtd2epS *DanKing"
"Anyone else with @115911 having service issues? 😠 | @388337 Uh oh, Bobbie! Please send us a DM and allow us to take a look at this for you! We are here to assist! *BrookeK"
@TMobileHelp My internet connection continues go down in 90255. Is there anything specific I can do? | @388338 Oh gosh! Let's check into this right away! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins
"What's up with your service @115911 | @388339 If you are going through difficulties, DM us. The team is here to assist your needs. *JamieK"
Yeah @115911 doin things the right way for hurricane relief!!!#HR4HR | @388340 Thanks for the magenta love! #teamtmobile *JonPorter
"@115911 when I try to claim my reward for Popular Mechanics, it’s listed as an option. Am I doing something wrong? | @211575 Hmmmm, let's take a look at this for you, Dustin. DM us so we can assist! *WhitneyJ"
"I will be over the moon if I have @115911 data on my cellphone everytime I use @12852 from Millbrae to Montgomery St. San Francisco. :'-( | @388345 Mauricio, we always want to keep you connected no matter how you travel. DM us and let's see what's going on. *JamieK"
"@TMobileHelp so popular mechanics is missing as one of the magazine choices on the Tuesday app, are they all out of stock already? | @388346 Let's check it out together. Shoot me a DM. https://t.co/mG2aYYPAdA *AshleeCooper"
Another email from @115714 about resetting my password and I NEVER asked to do that. What the HELL IS GOING ON SPRINT??????? | @388406 @115714 Could you please follow us on twitter so we can further assist you. -KJ
"Another email from @115714 about resetting my password and I NEVER asked to do that. What the HELL IS GOING ON SPRINT??????? | @388406 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
Another email from @115714 about resetting my password and I NEVER asked to do that. What the HELL IS GOING ON SPRINT??????? | @388406 @115714 Hi there! Please allow me to look into your issue by sending us a DM so we can talk further. -Resolution Sup JJ
Another email from @115714 about resetting my password and I NEVER asked to do that. What the HELL IS GOING ON SPRINT??????? | @388406 @115714 We're here to assist. However we're unable to respond accordingly. Kindly follow us and allow us to do so. -Resolution SupervisorNP
Another email from @115714 about resetting my password and I NEVER asked to do that. What the HELL IS GOING ON SPRINT??????? | @388406 @115714 Hey your matter was brought to my attention and I would like to help. Plz follow the link in order to send a DM for better assistance. --KR https://t.co/rMApsV8PQY
"My phone is messed up and the only person I am currently receiving texts from is @48844. What did I do to deserve this @115714? 😩 | @388408 Please send us a Direct Message, so that we can further assist you. - LS"
@115714 PLEASE FIX YOUR SERVICE !!! This is getting sad | @388409 What seems to be happening? DM us to get this resolved! -Maria Q
@115714 @sprintcare reach their 5gb they go to 2gb something must change | @139144 40 gig cause most of the time people will use more then others. But what you can do to split it is go on to the
@115714 @sprintcare reach their 5gb they go to 2gb something must change | @139144 I understand the frustration but if you have the 40 gig shared plan everybody will have that access to share the
@115714 @sprintcare reach their 5gb they go to 2gb something must change | @139144 data usage settings of each phone and set how much each person can use and it will alert them when they get close to using up the data.
I love how my phone service always acts up when a bill is near. @115714 you’re not low lol cut my that shit out ima pay y’all stingy ass | @388410 What's seems to be going with the phone? Please DM so we can get this resolved -Maria Q
@115714 is garbage | @388517 This is not the response we want from our customers. What has caused you to feel this way? -RID
"So first @115714 lied to me then stole from me. DON’T EVER IN YOUR LIFE START AN ACCOUNT HERE. | @174887 This is not what we want to hear! Please send us a Direct Message, so that we can further assist you. -KA"
"@115911 customer service, customer care, and financial services trash. Be hiding hella bills on the under | @388647 We never want you to view us this way. DM us and let's turn your experience around. The team is here for you. *JamieK"
"@TMobileHelp how do I go about pre-ordering the new iPhone X with Jump On-Demand this Friday? | @388648 Good question! Check this out: https://t.co/rGPmP6ItT7 For JOD, you can order over the phone, through us, or in-store! *SageMcGowan"
"@115913 So you pay @115911 for insurance but they don't have replacement & @118272 Sorry, maybe one day poor railroad running | @376243 @115913 We're here for you and want to help in any way that we can. We'll be meeting you back in DM ASAP. *DanKing"
"@115725 your service has turned to garbage!!! @115911 please help! 3 lines still in contract and crap devices! #MakeMeAWinnerAgain | @388673 We can make you a winner again, Jason! Send us a DM so we can talk about this! *MelindaR"
"okay @115714, get it together. going on day six of no cellular unless I’m on WiFi. | @388689 We don't want you to have problems. What's your zip code? Shoot us a DM. -AV"
@115714 please get better. your employees continue to mislead and deceive me. | @388696 Hello I am here to assist you. It is not intended by Sprint to mislead nor deceive our customers. How can I help? -FR
"@115714 I am STILL waiting to talk to someone about my bill that is completely incorrect, even after chatting with one of your ""specialists"" | @388697 I can assist you with that today Corey. Please send us a Direct Message, so that we can further assist you. -HS"
@116447 @sprintcare I tweeted out to speak with a regulatory rep and was told u would contact me and u haven’t poor costumer service! | @121555 We apologize for any inconvenience. We will have an analyst reach out shortly. Team @116447
"So done with @115911 .. middle of city in Vegas and this is my speed. Every day. @115725 @ATT what you got? https://t.co/hjhFvYhWDs | @388772 Hiya, Mel! We want you rocking awesome service wherever you are! DM us so we can see what's up! *MelindaR"
"@115714 

Compared with Verizon, this was the worse customer service experience I have ever had. Still don't have an account.

#worseservice | @388794 Please send us a Direct Message, so that we can further assist you. -JJ"
"@115911 is there a reason my network has been down for the last 5 hours? | @388858 Nataya, keeping you connected is a responsibility we always take seriously. DM us and let's look into your location ASAP. *JamieK"
"@115913 What do we have to do to get better T-Mobile service in Columbus, GA? I don’t want to have to switch, but.. | @388860 @115913 Your coverage and service are crucial to me, Mary. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp spotty service in van nuys. What a surprise. | @283351 Let's definitely take a look! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"@115911 you are killing my phone battery with your #TMobileTuesday app. Tapping to play makes my phone vibrates 1000 times #battery #app | @388863 Ricardo, you can go into your settings and turn off your notifications for the app. DM us for assistance with this. *KaeW"
Once again @115714 has provided me with horrible service. | @214196 (2/2) What seems to be the issue? - WR
Once again @115714 has provided me with horrible service. | @214196 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@TMobileHelp I just got a couple of V20 & added the line to get the BOGO but the promo website says I have no promos available. #HelpPlease | @388933 Hey don't worry Tabitha we are here to help you out! Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@138021 @115714 @1647 @125607 lost me as a customer. Can someone recommend something (no iPhones). https://t.co/oHsU1h12Kd | @389026 Thanks for reaching out with this concern Fatinah, I want to help. Please send us a Direct Message, so that we can further assist you. -MM"
@TMobileHelp @115911 why is your Change Your Sim Card page not working? Just get the pink circle going round and round...very frustrating | @389078 I'd love to help with this! Could you send us a DM? *TylerBrown
I can't believe This! #IheartTmobile https://t.co/GJTIJv1oNf | @202227 Congrats! Please send me a DM so we can gather your info! https://t.co/PbJEgtqanO *JeromyBingham
I'm having to use @115911 digits to send messages.  What's up @125607 Why won't all my messages send?? #GalaxyS8Plus   #Frustrating | @389126 We want you to get the most from your favorite device. Send us a DM and we can take a closer look for you. *JeremyJ
"@115911 less than 10 steps inside a bldg, 2800 n New York ICT. Seriously worth $160/mo #badcelservice https://t.co/j1Rwb3Tmz2 | @362909 We always want your services up and running smoothly. I've sent you a DM to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
"Lost all respect for @115911 and @125607 EMAIL ME WITH A RESPONSE TO MY PROBLEM. YOUR REPRESENTATIVE SAID YOU WOULD. THANKS | @389127 We want to win back your confidence, David. Send us a DM and let's talk more about your experience. *JeremyJ"
"9 hrs so far with @793-Mobile @TMobileHelp customer service since getting iPhone8+ on 9/19/17, still not able to complete upgrade. Ouch. | @383208 I can help you get into that device! Can  you follow this link https://t.co/oNhjmI1cTs and shoot me a DM? *VictoriaPollard"
So @115911 service is down? 🙃 | @389192 Oh no! Could you DM us your location so we can check it out? *ElleA
It basically never happens but @115911 service was non existent in 92345 last night. No @116602 on lunch was boring. Still ❤️ #Magenta tho | @389193 Oh no! Are you having trouble with your service? DM us with details so we can get you back up and running! *ElleA
"@TMobileHelp I’m planning to preorder the IphoneX as an upgrade, and will be returning the phones, what is the best way to order? Online? | @389194 It depends on what kind of upgrade. If it's JUMP!, feel free to do it online. If it's a JOD, upgrade with us! 🙂 *BrittanyJones"
"@tmobilehelp hundreds of our patrons are not getting our short code texts. Please help. | @389195 Yikes! I'd love to help! Please, meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
I hate Sprint.. @115911 what can I do to talk and surf the internet at the same time | @389196 Simply switch over Jaquitta. Send us a DM and we'll let you know what your options are. *KaeW
"@115714  #sprintsucks Spoke to  them at 10:45 & they said they sent msg to me 5x, never got til 11:40. Can’t wait for contract to be up! | @389289 Hello Ricki - I feel your frustration. What type of message were you to be sent?  Will you direct message me? -MB"
I just want to know why @115714 is so costly when it sucks so fucking much | @389290 (2/2) What issues are you currently having? Is there anything we can do for you? - WR
I just want to know why @115714 is so costly when it sucks so fucking much | @389290 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"@115911 I opened the app this am and it said I already played for airb&b and I didn't, how can I see what happened | @125087 Umm! We can check this out for you. Send us more info in a DM so we can help you out. *NaeJ"
"@115911 my mobile says suddenly flash message due to unauthorized software download mobile is locked and reach to operator.u have solution? | @389360 Uh oh, Murali! Send over a DM and let's take a closer look for you! We are happy to assist! *BrookeK"
@115911 i just had a system update on my phone and it is horrible! i have the past hour trying to fix everything how can i uninstall it? | @389361 Hey there! We want you to be completely happy with your device! Send over a DM and allow us to further assist! *BrookeK
"@115911 I'm trying to get my money back if I can't use my ""unlimited data"" https://t.co/K1kfWB6dr6 | @389365 Weird. Let's find out why this is happening Z. Send us a DM and we'll take a look at it. *KaeW"
"@115714 help!! My phones aren’t working!! | @389394 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"@ATT only mobile service working well in #virginislands better service better deals #Irma #maria #customerservice take notes @115714 | @389395 Hi there! Please send us a Direct Message, so that we can further assist you. -KC"
"@sprintcare hi I'm in Puerto Rico and I just got billed for Sept. Ads say that customers get 2 months credit. Which is it? Thanks | @389396 Thanks for reaching out to us. Yes that is true. Please send us a Direct Message, so that we can further assist you. -MJ"
"@48950 and @TMobileHelp, we switched from @117735 to TM & no longer have reception inside Mountlake Terr, WA store! Pls get wifi! | @389567 Hey Andrew I want to make sure we check that out for you. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
"Ummm @115911 what's going on with my data service!? I paid my bill! What gives!? I need the internet! | @389569 Uh oh, Cee! Please send us a DM and allow us to further assist you! We are here to help! *BrookeK"
@115911 hey is cell service down in 91709 area? I can't connect to anything. | @389570 https://t.co/PJshX6BC4d *SageMcGowan
"@115911 hey is cell service down in 91709 area? I can't connect to anything. | @389570 Hey there, Eddie! Send a DM my way so we can check this out! *SageMcGowan"
"Hey @TMobileHelp I need to reset my password but you're having technical problems, and now I'm locked out. Halp. | @300173 https://t.co/PJshX6BC4d *SageMcGowan"
"Hey @TMobileHelp I need to reset my password but you're having technical problems, and now I'm locked out. Halp. | @300173 Hey, Penny- I've got you! Send a DM my way and we'll work to get you back in your My T-Mobile! *SageMcGowan"
@115913 @TMobileHelp @115911 @115725 @ATT I never had this problem with “dumb and dumber” https://t.co/cQQ9OtR7O3 | @204500 @115913 Let's make sure you're getting the best service possible. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115911 I'll be leaving you TOMORROW. I've givin you ample chances to prove your loyalty,and by that I mean service. #haveagoodlife | @389587 Today is the day we want to turn around your experience. Send us a DM and we can turn this around for you. *JeremyJ"
@TMobileHelp hey guys for 24 hours now i have not been able to pay online. Your site seems to be down | @389590 Click my pic and shoot me a DM! https://t.co/4tHjtOQM3E Thanks :D *LaurenChan
@TMobileHelp hey guys for 24 hours now i have not been able to pay online. Your site seems to be down | @389590 Woah! Our online payment system is an important tool for all of our customers and I'd love to find out what's going on! DM me! *LaurenChan
"@115911 yo how y'all gonna do me like this for 60 a month I live in the suburbs https://t.co/Jt7QZ7Zpew | @389591 We only want to do it right, Anthony. Send us a DM and let us check out those speeds. *JeremyJ"
"@115714 No data or messaging services are working. This is a HUGE problem for those of us that use our phones for work. | @389603 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
"@sprintcare thank you for my extension 🤘🏾you guys rock
sometimes....lol | @389604 Always a pleasure hearing from you! Feel free to reach out for any future assistance. =) -NL"
"Trying to move my mobile service to @115725 but @115714 is holding my phone hostage AFTER I paid it off. Now going on day 3 #FreeMyiPhone | @358927 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -DJ"
@115714 is such a ripoff. Ive had them for 10 years and used to love them. Now they dont even give you phone upgrades smh. @ATT or @115725? | @389647 callback number through direct message and I will call you and get you over to our sales team to see what we can do for you.
"@115714 is such a ripoff. Ive had them for 10 years and used to love them. Now they dont even give you phone upgrades smh. @ATT or @115725? | @389647 Hello James, we apologize for the inconvenience you having trying to upgrade your phone. If you want send me a"
"How sway https://t.co/2yWS3ow1Wa | @389801 We can look into this for you, Arben. Send us more info about your account so we can see about getting you 0 down! *NaeJ"
"@TMobileHelp Hey there, trying to setup my new Apple Watch 3 LTE with T-mobile, but getting activation error. Any help? | @389864 Hey there! I would love to help you activate your Apple Watch today. Please send me a DM! https://t.co/LVOLbkh5EQ *SeanBrittain"
@sprintcare Unlock my wifes phone https://t.co/0qKzB5Gr5y | @359513 If it was leased did she pay off the lease balance and the additional balance to own the phone?
"@115911 what the hell is this garbage?!? https://t.co/GdQT9fBlf0 | @389985 Hey there, Tozin! Let's take a look at what's going on! DM us so we can get you back to rocking awesome service! *MelindaR"
"Like wth does my phone bill have to do with a phone that doesn't even have a line ???? @115911 I'm pisses fr now | @389986 Let's take a look at this. DM us, we want to make sure you can unlock that device as seamlessly as possible. *JoanO"
"@115911 truly upset with T-Mobile’s bad quality of service and lack of skills of their employees. What’s going on in your company that you have no quality control? | @389987 Hey Tanya, what happened to make you feel that way? DM us, I'm sure we can turn it around. *JoanO"
I need to buy a new phone. My G5 is unusable and @115911 has been the opposite of unhelpful and expect me to still pay for this phone. | @306658 We want to be there when you need us to deliver those amazing moments. Send us a DM and let's talk more. *JeremyJ
@TMobileHelp I'm not receiving text from commercial institutions like USPS. This morning my bank tried to text me a code & didn't get it | @390028 Hey there! Please send us a DM and we'd be happy to further assist. :) *StephanieMarie
@TMobileHelp when I switch to LTE for my data on my iPhone 📱 7 plus it comes up “No Service” | @158665 Oh no! Let's look into this ASAP! Dm me! https://t.co/86MicZnF9C *WarrenCamp
"@115911 Hey, if you could bring LTE/Data back to Southern California,  that'd be great. | @390030 Send us your exact location in DM so we can check it out! We want to get you fixed up! *ElleA"
@TMobileHelp You seem to be having a data network outage in San Diego since 3AM PT. | @390032 We're here to help! Please send us a DM so we can take a look at this! *JoylynnD
@115911 Not sure what's worse. The size of your store or the fact that about 1/3 of your phone displays had phones. That was a quick trip. | @390033 Please share with us more about this experience in a DM Adam. *KaeW
"Kid got straight A's so I her an iPhone....... My wallet is so defeated. 😭😭😭
Guess my s7 Will be my phone for 2 MORE years @115911 | @390034 Can't argue with that 👏👏👏 If you want to go over some other options send us a DM. *ElleA"
Thanks @TMobileHelp for coming through. Nice to know you haven't been taken over by a government agency incompetency mindset | @266357 You're part of our Magenta Family so we always got your back Kat! Thanks for the shout out! ❤️ *EmilyNewman
@115911 I just got the JBL charge 3. I have reciept. Can I just get 25% back for my purchase? Maybe in a voucher code? https://t.co/03Fzz929fS | @127671 Hey Asher! I've been there so I know how you feel! DM us and we'll go over all of your options. *WhitneyJ
@115714 how can I have “unlimited data” but then get my data suspended for going over my “limit for the month” https://t.co/hlL4my8Jtv | @390060 Please send me a DM to provide you all details. - BB
"@115714 can I have my money back I switched from version I can't even get good connection from my own house your completely useless | @390061 Hello Santos, just as long as you're still within your 14days of starting service you can return the phone and end service."
"@115911 seriously! Westcoast doesnt have Signal. | @370842 Hi Paul, let's take a look at that. DM us, let us make sure you're always connected. *JoanO"
"@115714 has the worst customer service. My head hurts after that conversation. | @390119 Wow, that’s terrible. Has your issue been resolved? We would like to know so you can further assist. -JN"
"@115911 are your guys networks not working properly? Running on 4g and constantly losing network connection #tmobiledown | @390202 Keeping a strong connection is important so I'd love to look into this for you, Robert. DM us here so we can check it out. *BlakeT"
@TMobileHelp Is there a cellular outage in the Los Angeles area?  No Cell data this morning | @390203 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
"@TMobileHelp  LTE - Data is down in the Los Angeles area. can you help resolve ? | @390208 Hey there Noha,  thanks for reaching out to T-Force! Send me a DM and I can take a look into this for you. *IzzyHanson"
"Phone service is hella acting up!! Since last night wtf @115911 | @184011 We definitely don't want you to think we are wack! I see we sent you a DM, I'll meet you there! *TiannahReagor"
Phone service is hella acting up!! Since last night wtf @115911 | @184011 We're here if you need us! *TiannahReagor
"@115911 
Pixel XL having hard time connecting to LTE this am. Bummer. | @390209 Oh no! Congrats on your new device and we want to get you fixed up! Send us a DM with your location so we can check it out! *ElleA"
"@115911 @TMobileHelp is pricing for iPhone x on JOD available yet? | @390210 It's a great day to be a T-Mobile customer, My name is Mak. DM me. :) https://t.co/UjLZ4Px65q *MakLarson"
@TMobileHelp I have no cellular data. Wife on same plan/line does. Can't use my phone without wifi | @390211 Oh no Ryan :(  Definitely shoot us a DM so we can work on getting this turned around and fast! *KimWilliams
"@115913 any announcement on JOD iPhone X pricing, I am hearing some people have gotten info others say they are told nothing yet. | @390212 @115913 We're happy to break down that pricing for you, Brandon. Send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Worst service ever @115911 I am traveling and I do not have service. Please fix this asap | @390213 Whoa, Amalia! Please send us a DM and allow us to take a look at what's going on! We are here to help! *BrookeK"
"@117543 Any plans to upgrade/densify/tweak the network in 95677? The congestion in my neighborhood is *real*. Slow speeds all day :( | @390218 @117543 Let's dive in and explore that area, Nicholas. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
@115913 @115911 my how do we go I've our credit limit and then can't jod lol we need more credit so my wife have a phone | @368729 @115913 @115911 Can I get a good email for notifications about when this is resolved? *RobFahl
@115714 horrible signal at #ACLFest #aclfest2017 stopping by @ATT tomorrow. Kiss bad service goodbye after 10 years on #sprint | @363110 Let us take a look in to this for you. Shoot us a DM to further assist with your coverage. -JA
"@115714 im very disappointed in the service provided and the fact that NONE Of the customers were warned. This is such an Inconvenience | @390251 We do know the frustration of not having adequate service, lets look into this for you! To do so, DM us your ZIP code. - AM"
@sprintcare service outage in Syracuse area - neither my husband nor my phone working | @390252 Hi Kelly! Can you DM us so that we can investigate further? -CB
"@115714 please get the service together downtown San Antonio it’s been extremely horrible last 3 weeks or so !!!! | @390257 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
@115714 Fix your shit. My contract is up soon and after 16 years my ass is looking to switch. | @390258 Hello I was reading the thread and I see that you are on our unlimited plan. How can I assist you with your billing issue? -FR
"@115911 its been a week where is my damn phone 😭 https://t.co/IzNx2laMqO | @390303 Let's check on that for you, GEO! Shoot us a DM & we can take a look - we know how eager you are! *TerriL"
"@115911 NOT happy w/your Pharr, TX crew on Jackson!! Just joined, was misquoted, NO follow-through from employees. Getting double charged 2 | @390304 I know how important it is to have consistent billing, Savannah. DM us, I want us to make sure everything's correct. *JoanO"
"@115911 coverage is poor on 77382 and 77380. One bar or no coverage. Always! https://t.co/O7Tu6w2cN0 | @390305 Maudrit, we can do better than that for you! Send us a DM and we can work together to get you the experience you deserve. *TerriL"
"YO @115714 WHY DOES YOUR SERVICE SUCK SO BAD | @390322 Please send us a Direct Message, so that we can further assist you. -AP"
Hey thanks @115911 ....I have no service in THE ENTIRE CITY of Traverse City. 🙄🙄🙄🙄 | @390365 Our apologies. We understand why you would need that. Please PM us so that we can take a closer look into your area. *KaeW
"I hate @115911 | @390366 Whoa, John. That is not the way we want you to feel about your magenta family. Send us a DM and let's talk. *JeremyJ"
"@TMobileHelp Is your chat service working? I need a bill break down. | @390367 Hey, JoJo we got you for all your bill questions!! Shoot me DM and we can get to work! https://t.co/nFCVJunANW *DJConstable"
@115911 sucks. How you gonna charge me after I sent you my phone? Whack ass company | @390397 Hey! We don't want you to pay for anything you're not using. Send us a DM and we'll see what's up with that. *TerriL
"@115911 I NEED a cell signal booster. Past due balance or not, it's unsafe for me not to have service where I am. HELP | @390418 Hey there, Tamla! Please send us a DM and allow us to assist you! We are here to help! *BrookeK"
"Big problem with @115911 reps switching SIM cards to new devices @115913. In the age of #cryptocurrency, your reps need better training | @292802 @115913 We take your security very seriously. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"I woke up to no service too @115911 wtffffff | @390419 Whoa! Can't have that, Jas! Shoot us a DM so we can take a look at this! *WhitneyJ"
"why is my service trippen? @115911  agh ! | @390420 No service is no fun so I hear ya, Maritzah! DM us here so we can look into your connection with you. *BlakeT"
"@TMobileHelp When trying to log into my account, my phone number is asked. I introduce it & it is not recognized so I can't do anything. Help please | @390421 Never fear, #StellarSellers is here! Send me a DM https://t.co/9IUH5Nit1g and we'll get this fixed! Thanks :) *AmberSellers"
"About to call and cuss @115911 out because my calls are dropping like crazy with 4 signal bars but they charging me $230 a fucking month 😤 | @390422 Whoa, Meaghan! Please send us a DM and allow us to take a closer look for you! We are here to  help! *BrookeK"
"Man, what a crazy thing to have to deal with first thing in the morning.  @115911 you shouldn't allow people to easily switch SIM cards. | @292802 What's the matter, Travis? We're here for you! Send us a DM and we'll take a look at what you're experiencing. *WhitneyJ"
I like MY OLD LIFE PEACE FULL CUTTING TIES ALSO WITH @115714 AN @ATT the collard an business differential is visible | @390465 @390465 - What can we assist with today? -LG
Come on @115714  I wanted to play #PokemonGo  today #networkdown | @390466 Please send me a DM with the exact address to check what's going on. - BB
"@115714 Phone is down again It was just out Friday-Sunday ..working on/off Monday night,now hasn’t been working since Tuesday at 8:30 😡 | @390467 You deserve the very best service available and we are here to help! Pls DM us your concerns."
"@115913 @115911 https://t.co/O7iBxH6m0V | @390492 @115913 We want the best possible data service for you, Marc. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 deadass y’all ain’t shit how the fuck when I needed my phone the MOST I had no fucking service😒 | @390493 Woah Syd, let us help. DM us, let's see what happened and make sure you're always connected. *JoanO"
@115714 when I leave you as a customer I will never return | @390508 Hello there! This is definitely not the kind of feedback we like to receive. Please tell us  what made you feel this way. -JR
"I’m not understanding I got 4 bars and my shit still don’t want to load. @115714 need to get right, haven’t even had them for a month yet | @390509 Hey, DM us with the nearest cross streets & ZIP were you're affected. Lets look into this for you. - NA"
I know @115714 better tweet me back with a solutions as to why my text are being sent as email and not my number | @49154 does it say @5911.com? U may have the text messaging gateway activated. –DMG
"Dear @115911 my internet has never been slower... & for the amount I'm paying it is a shame. | @143734 Hey Sabri, let's see if we can refresh your connection to get you the speeds you need! Send us a DM with your location :) *TerriL"
#IsItJustMeOrEveryone @115911 #WhyYouNoConnect. I'm getting little to no service on my phone. | @390628 We'll get you squared away Christian. Send us your location in a DM so that we can check it out. *KaeW
Hey @TMobileHelp @115911 is LTE down in Silverlake area of LA?! | @388340 Hey!  Send us a DM and we can take a look! https://t.co/WZM6cbcgHU *JonPorter
Damn @115911 @TMobileHelp  @115913 just when I gave y'all props for working everything out..... And I still haven't received my credit | @209135 @115913 We're here for you Doreon and will continue working with you in DM. *JamieEnglish
@TMobileHelp After up date of my J7 my pictures say they were taken in Jalal-Abad Middle East. They were taken in Wantagh N.Y. | @390630 We're here for you! Please DM so we can help with those geotags! https://t.co/I6eWC2B8S0 *JohnWard
"@115911 's get out of red program is the biggest headache I've ever had omfg. Don't do it. Stay w/Verizon. Better customer service & no BS. | @390631 That shouldn't be the case, Jaimie. We've created that promo to make it easy to switch. DM us so we can check into things. *KeithM"
"@TMobileHelp My phone has full bars and says LTE yet I have no internet connection. Is there an ETA on a solution to the problem? | @390632 Oh my! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"🤦🏻‍♀️moment of the day: tried to redeem cape @115911 store &.. no service. Rep&I stared awkwrdly @ my phone 4 few mins til I jumped on wifi https://t.co/CnB3Kw4c5e | @390633 Yikes! Keeping you connected is important so we've got to get this resolved! DM us so we can check this out, Jenny! *WhitneyJ"
The @115911 app won't let me disable notifications and now I'm getting multiple. https://t.co/YwnUzSOSFT | @390634 Send us a DM and we'll take a look at this Ryan. *KaeW
@TMobileHelp For Esquire mag I don’t see a spot for my #T-MobileTuesday code to redeem my free year. Can you send link? | @390635 Let's look into this right away to make sure you #GetThanked! Send me a DM here! https://t.co/bWtUa4xl2I *JannaPrivett
"@TMobileHelp updated my J7 which I had no problems with until now. After the up date +1000 mb, My phone keeps losing the WiFi connection | @390630 We'd love to help! Please send us a DM so we can take care of you! *JoylynnD"
"No service having ass, our customers service trash but we cheap so we know you niggas gonna buy ass, hoe ass, Metro PCS ass niggas @115714 https://t.co/4AduoBUVjd | @390681 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
Don't get @115714 🤦🏾‍♂️😡😒 | @390682 Wow! This isn't good.  Can you tell me what is exactly  its going with you today? I am here to assist you today. -SR
"Yo @115714 why the heck can't I listen to voicemails??? https://t.co/HFS1ACXv11 | @150409 Hey! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
"@115714 wow still 89044 i cant keep a call going i drop calls when is this hell with your crap service going to stop | @121149 Thank you for responding. Please send us DM, so we can further assist you. -  CF"
@115714 wow still 89044 i cant keep a call going i drop calls when is this hell with your crap service going to stop | @121149 Good morning Allen. Has your issue been resolved yet? We are still waiting on your DM. Let us know if you still need help. Thank you. Ange L
"@138021 @115911 why does my $900 + Note 8 constantly have to be rebooted? | @390725 We want your device moments to be spectacular at all times, Monica. Send us a DM and we can check this out for you. *JeremyJ"
@TMobileHelp @115911 like idk what to do with this service anymore. #Drained #Done #Pissed #YallCustomerServiceRepsNeedToStopLying!!! | @390726 That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi  we can get right on it for you! *KiaWashington
@115725 I've been considering switching from @115911 back to @115725 I'm not to happy with tmobile | @390727 That's the last thing we would want Alan. Please DM us to ensure that we've done all that we can to keep you. *KaeW
Even when I am not a customer of @115714 they manage to make my life miserable! | @117306 I'm sorry to hear this but if you can send me a callback number through the direct message I can call you and see what we can do.
"@115714 is really pissing me off. They keep overcharging me every month and I’m about to say fuck them and switch | @390761 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -DS"
@115714 yooooo where the fuck are y'all cell towers at ???? Service is trashhhh | @390880 Let's have a look into this issue for you. DM us more about this. -AC
The best T-mo support seems to come from the webheads.  TY t-mo twitterites.  @TMobileHelp | @378309 Thanks for the shout out! We are just pleased to be able to help in any way that we can. *VictoriaW
@TMobileHelp I just did my T-Mobile Tuesday sweepstakes entry for the Airbnb and it glitched out and kicked me out. I didn’t get any sort of reward. Can someone elaborate and tell me if this is common. | @390916 Oh no! Let's get this figured out. Send us a DM so we can dive in! https://t.co/cbaCC4vqgh *MichelleWalker
@115911 what’s the JOD price for the  iPhone 7? | @390917 Hey Diego! That depends on which memory variant you'd like and some other factors. DM us here so we can discuss your upgrade! *BlakeT
"Why does @tmobilehelp suck so hard. #67thAveandI-17 #tmobilesucks https://t.co/6qA2ZCYsrs | @371295 Oh, no!  Send us a DM and we can see what's going on. https://t.co/WZM6cbcgHU *JonPorter"
"@115714  What is happening - why is service out in Albany, NY? | @390976 ...are working to resolve it as quickly as possible. We appreciate your patience - MJ"
"@115714  What is happening - why is service out in Albany, NY? | @390976 There is a network outage in your area. Our network teams have identified the issue and.... - MJ"
"@sprintcare terrible customer service and fucked through the mail refund policy | @390977 So sorry to hear that. Please send us a Direct Message, so that we can further assist you. -DJ"
@115911 @TMobileHelp I’m just trying to get a new phone for cheap. Help a girl out | @390979 Hey Madelyn...hit me up with a DM and we can chat! https://t.co/XCjbelq2mw *LisaMarieArnold
Worst ever Joe. https://t.co/VBot5GtJ7T | @185568 We will be happy to look into any service concerns you may have. Please follow and DM us with more info!
"@TMobileHelp check ur dms! | @391018 Hey I see your DM, I am responding now. Meet you there! *DanLawrence"
"@115913 please help, can’t get any help with $200+ fees and can’t pay it, due tomorrow. Unfair charges, might have 2 switch 2 @115714 :( | @391096 Hello Randy, are you a sprint customer?"
"@115913 please help, can’t get any help with $200+ fees and can’t pay it, due tomorrow. Unfair charges, might have 2 switch 2 @115714 :( | @391096 @115913 We're here for you, Randy and we want to get this all straightened out. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Why do I have to show my id, to my bill😤😤🤔🤔@115714 y'all are  the worse since Nextel | @391097 Please send us a Direct Message, so that we can further assist you. -KA"
"Why do I have to show my id, to my bill😤😤🤔🤔@115714 y'all are  the worse since Nextel | @391097 Hey, let me make this right. Are you the account holder? Was it a cash or card payment? -KA"
@115714 absoulutely horrible customer service ... no resolution avail. No questions about validity of billing ...worst carrier | @391098 We hate to hear things like this. What type of billing issues are you experiencing? -SW
Full service. Okay. Thanks @115714 I see it’s business as usual. https://t.co/eHX6ceMRvy | @391099 Good morning.  This concerns us.  What type of device are you using?  Please provide cross streets and a zip code. -Felicia R
@TMobileHelp Hey guys.... I paid my bill. It's says 0.00. Can ya'll unblock my phone now? I got txt msgs to send. 😟 | @368400 Oh no! Let's make sure everything's working again. I'll meet you back in DM. *NatalieKelm
"@115714 make your sim card process simple. Your employees at two stores have failed to get my phone working like normal. It's ridiculous | @391153 Wow, that’s terrible! Please send us a DM so we can chat further. -SH"
"@115913 please help with are phone have 3 LG Stylo 2 plus that do not work right | @391199 @115913 We definitely want your devices to work great for you, Harry. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"When you get the Netflix hook up @115911 | @391200 We can definitely check if your plan qualifies, Dionee! Send us a DM so you can get your #BingeOn! *RickK"
@TMobileHelp you got anyone for me to vent to about Justin Herbert getting injured against Cal? He's the QB for Oregon. | @391202 Meet me back in our DM thread! https://t.co/zDWnfngdI9 *LauraBeasley
"Hey @115714 thanks for screwing me out of $288! great #CustomerService | @391208 This isn't the feedback we wish to receive. Please, send us a DM, so that we can further assist you. - FS"
"Hey @115714 thanks for screwing me out of $288! great #CustomerService | @391208 @115714 Hi! We'd love to assist you with this matter. Please, follow us as @Sprintcare so that we can reply back a DM for further assistance. - FS"
@TMobileHelp Day 5 - phone not unlocked and family practice patients affected.  Sim unlock ref 12784164.  Hours on customer service. Help! | @391290 Hey! Send us a DM and we can assist you! We know how urgent this is for you. *TerriL
"@115911 Store promised 2 free tablets but kept saying they're out of stock. 3rd attempt 2 pick up &  now says promo over. WTF 😡 @115913 | @391291 @115913 We want you to be able to get the best deals possible, Chernie. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp @115911 please reconsider and add SE to the $300 promotion I really want this deal. | @391292 Thank you for the feedback! We appreciate it and will consider everything in future offers! Stay MAGENTA! *JulieM
Proud of my Sprint partners for helping make a difference tonight. #SomosUnaVoz @5085 https://t.co/RPUh2OyoTK | @391308 We're happy to be part of this as well. Sprint cares! -KT
@116447 I switched to AT&T four phones! Please take me back! | @391339 Team @116447 would love to help win you back!  Please DM us your contact info so we can get started.
"Yo @sprintcare, what are u guys smokin? No way I owe u $207.36. I quit u a month ago! @115714 | @391340 I'm sorry for the trouble, let's get this fixed for you. Shoot us a DM. -DJ"
@115714 Humacao y áreas limítrofes sin servicio de teléfono e internet que mal. | @358225 ¡Hola José! Muchas gracias por contactarnos. ¿Podria enviarnos un mensaje privado y seguirnos en Twitter para revisar su area? -JS
@TMobileHelp Hello my name is Alberto and I’m having very very slow internet data or my bar signals to make phone calls as well. | @391379 Just replied to your DM! I'll see you on the other side! :) *ColleenLicudine
@TMobileHelp How can I set up a payment arrangement? | @135975 Hey there! I'll be happy to help! Shoot me a DM to get started! https://t.co/Hxjy5gDEwA *PeteHarman
"Just had a horrible call with T-Mobile Service Dept.  Drops calls all the time! They don't care, won't let me leave! @115911 #tmobilesucks | @391380 Hey there, Jason. We want to talk to you more about this. Send us a DM! *MelindaR"
"It's unfortunate @115911  closes at 6pm on sun. I don't get off work until then. 😣 now I have to wait until Monday to upgrade my phone. 😔 | @196433 The great news is you can upgrade your phone through #TForce 24/7! You don't have to wait any longer, DM us to get started. 👌 *FreyaH"
"your system seems to always be fucking down, y’all need to do something bout it, it’s fucking annoying @115911 | @391549 We're disappointed to hear you're having trouble. We definitely want you to have what you need. DM us. *GiselleM"
Why is @115911 still in business! | @391550 Do you wish to let us know what's going on with your service and customer service experience? We are here to help. *JonPorter
@115913 will there be any trade-in offers for iPhone X preorder? Thanks!! | @391551 @115913 Check out details on our trade in offer here: https://t.co/IQvDy4xtG0. https://t.co/lH0SH5fy2m *MikeRice
"Thanks @115725 for doing absolutely NOTHING to keep my business.  You care about the $, not the customer. @115911 @TMobileHelp here I come | @391552 We are excited to have you join our family! Send us DM and I'll get you some information! :) *TiannahReagor"
@115913 I need your help my beautiful s8 screen cracked but I don't have the money upfront for the deductible any way you can help me | @391553 @115913 We definitely want to explore every option to help you through this. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@115911 yo can I trade In my 6s plus to get that iPhone x? | @391555 Hi Himura! Let's check out your options. DM us. *GiselleM
"@sprintcare how many customer service/sales reps does it take to upgrade a phone? 5 reps, 90 minutes, no phone upgrade. https://t.co/utk6K77TAG | @391573 I was unable to see your previous message. Can  you resend it? YP"
"@sprintcare how many customer service/sales reps does it take to upgrade a phone? 5 reps, 90 minutes, no phone upgrade. https://t.co/utk6K77TAG | @391573 Something isn't right, please send us a Direct Message, so that we can further assist you. YP"
"@115714 your service is very shitty . My iMessages do not say delivered so when I send them thru SMS idk if they went thruw | @391574 Please send us a Direct Message with your nearest cross streets and ZIP code, so that we can further assist you. - KD"
"I would love to know what is going on with the @115714 service in my area. It’s been horrible since Friday! Zip code 33177 | @391575 Your tweet caught our attention. Please, send us a DM. We'd like to take a look into the area. - KF"
"As a type 1 diabetic, it’s nice that my @115714 service has no signal and I just had to walk miles to get help. I almost died bc of you | @186537 Your assigned analyst will reach out to you in order to address your concerns."
@sprintcare Who do I contact to make a compliant against the customer service representatives? | @391642 We can definitely provide feedback! Please DM us -Maria Q
New @115714 service has really sucked so far. Tired of loading screens. | @361815 Have we done any trouble shooting to fix the issue?
"There's nothing like wasting 2 hours at @115911 on a Sunday to boil my blood. | @391693 Sundays are for relaxin, Gina! 💕 Send us a DM, so we can make sure everything is sorted out! *TarynS"
"@115911  ‘s Customer Care freaking sucks! I can’t believe this 😡😤😤 
I just want my Apple Watch! | @391774 Whoa Bethanie, that's definitely not what we want to hear! Send us a DM so we can assist with your watch asap! *KittyG"
@TMobileHelp I've repeatedly tried to get a code since last Friday and no text so far. 😖Help!! https://t.co/aYQKcKBDWL | @391795 Oh man!  Meet me in a DM and we will help you out with this! I look forward to your response!  https://t.co/mWBmUySwB2 *MelissaWarren
"@115911 kan ik jullie ook gratis bellen?😑 ik heb belangrijke vragen en ga geen 90 cent betalen per minuut. Absurd dit. | @391799 We're happy to help you from here, Demi. Please direct message us. *GiselleM"
"I'm bout leave @115911 Already No Way In Hell My 1st bill should be $106 SMH | @391801 Hey Gotti, I want to make sure you always get the correct billing experience. DM us, we're here to help. *JoanO"
"@TMobileHelp @115913 sent dm as cant get through the 800 # | @208263 @115913 We're here for you, Terri and we'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"I've been to the @115911 6 times in one month and lots of calls. Still no help just been talked over and sent to the back of the bus. | @391802 Hey James, we don't want you to feel like that. We're always here to address your concerns, DM us. *JoanO"
RT if you think @115714 should give us money back for such shitty service | @391866 This is concerning to hear! What's going on? - AM
@115714 new customer. Coverage is awful. Internet slow. Is there anything that can be done? | @391874 Please follow us so that we can DM and review this further. -CB
"Quick shout-out to Daulton from @115714 their customer service was amazing!! Bless this person 🙌🏼
#excellentcustomerservice | @391882 Thank you so much! I greatly appreciate it! :) -DD"
"I've travelled to 7 different states in the Midwest with friend who have @ATT and @115725, I have @115714 - I call BS on the 1% nonsense. | @391972 This is really concerning. Can you please provide us with the make and model of your device please? -R.A"
"Hey @115714 @116447 why does #sprint not support the #military on Sundays? Husband gets back today, can't unsuspend his phone til Mon | @391973 Hello! Team @116447 can look at your account for you. Can you please send us a DM with your contact information?"
Sure would be nice to get some competent customer service from @sprintcare | @391974 Hey! Hope you’re doing well today. How can I help? -NS
fuck you & your wack ass expensive ass service @115714 | @391975 we apologize for any inconvenience your having with sprint. But how can we help you today?
My phone is so low !!!! @115911 y'all need to do better | @392006 Let's take a closer look to see what's happening. Send us a DM! We're here for you. *RickK
"@TMobileHelp was chatting with CSR on website but got booted out.  Needs some questions answered.  Thanks. | @340271 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@115911 So tired of getting incompetent international customer service reps! I only want to deal with US reps! | @392049 Hey Cristina, we're here to help with anything you need. Just DM us, we'll get on it ASAP. *JoanO"
"DAWG WTF @115911 you are garbage fucking die | @392050 Woah, that's pretty harsh, Tima. What made you say that, I'm sure we can turn it around. DM us. *JoanO"
"@115913 can you look into park county Colorado? I well be starting a farm and want to keep my service when i move | @392051 @115913 We'd be happy to chat coverage with you, Tylor. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp dis it again. The assistance you receive through their Twitter team is awesome. Thank you for listening and resolving. | @392157 Woooohoo! I'm glad we were able to help out today. Thank you for being a part of our #MagentaFamily. <3 *MontanaDaniels
@115911 you fucking suck | @392159 That's harsh. What's going on for you to say this to us? *JamieK
"@115911 The page to redeem the magazine subscriptions won't load, gives DNS error! | @392160 Samantha, we want you to #GetThanked. DM us and let's see why you're facing this error. The team is here to help. *JamieK"
"@115911 @TMobileHelp  thank you for finally providing great service to lover manhattan it’s been a struggle | @392161 You're absolutely welcome! We strive to improve EVERYDAY, and we WON'T stop!! #UnCarrier *DannyHarvey"
"@115911 hi, i need your mail address for support. | @392163 The team is here to assist! DM us and let's talk. *JamieK"
Woke up pissed because of @sprintcare! | @392238 This is concerning to hear! What's going on? - AM
So f'ing sick of @115714 . Will gladly spend the $542 it will cost to switch over to @115911 https://t.co/82nNDq079P | @392240 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q
"Others: How is @115714, are they worth it?

Me: https://t.co/JwIb1fLko1 | @392242 Hi! Hope you're well today. Please send us a Direct Message, so that we can further assist you. -KC"
I’ve spent my weekend in the largest city in America and my cell phone service still sucks!! Thanks @115714 #NYC | @392318 This is worrying. Do you remember any distinct streets and a zip so we can review the coverage in that are? - DW
"@115911 @TMobileHelp we switched from @ATT for features like this, won't forgive you taking  away a piece at a time
https://t.co/1jbN7kxqvw | @392343 I would love to get you some more info about this! Check my profile out and shoot us a DM! https://t.co/2zFxvJFYlT *ChrisTarbox"
"@117159 @115911 gallery suddenly doesn't rotate files anymore, about 2 weeks, no OS updates, rotate turned on Galaxy S7 | @392360 Let's take a closer look to see what's happening, Ashland. Send us a DM! We're here for you. *RickK"
"@TMobileHelp where you have 2 bars since signing up #except at the airport, where I have full bars, but yet it’s still me... #shameonyout-mo | @322341 Hey there Kevin! I see that you've been working with us in DM! I'll meet you back in there shortly! Thank you! *AshHebron"
@sprintcare WTF is going on in Minneapolis? I assume my bill will be decreased this month. | @392388 How long have you been having this issue. -AH
"@sprintcare WTF is going on in Minneapolis? I assume my bill will be decreased this month. | @392388 What issues are you having is it with voice, data, or texting? Are you having this issue in multiple locations? -AH"
"@sprintcare WTF is going on in Minneapolis? I assume my bill will be decreased this month. | @392388 Hey mishicot, we definitely want to have a look into this matter for you and work on having it resolved. -AH"
"@sprintcare WTF is going on in Minneapolis? I assume my bill will be decreased this month. | @392388 Please send us a Direct Message your cross streets and ZIP code where the issue is occurring, and the make and model of your device? -AH"
"Hey @115911 @TMobileHelp what’s the best app to make your data usage go higher? Lol I’m at 36.49 and trying to get to 50 😂😂 | @392420 Aloha Nathan! You can check your apps data usage right in your device settings, to see what's using the most :) *VinnyFrancisco"
"@TMobileHelp my husband and I both got the Samsung Galaxy S8. Both phones cracked after a month while in a case! 😔 | @392474 Hey Crystal, thank you for reaching out! Send me a DM and we can take a look at what is going on :-) *AnaAliciaCortez"
"@115911 Have spoken to multiple Rep's in reference to trying to unlocking my phone, but keep getting the run around using your unlock app. https://t.co/Dba7zkbMFb | @392475 I've been there Michelangelo. Let's get you some answers. I see you've DM's us. We'll be reaching out shortly. *WhitneyJ"
@115913 does anyone ever win the crazy prizes on T-Mobile Tuesday’s? Are they even real?#TmobileTuesdays | @392476 @115913 You can check out some of our previous winners here: https://t.co/M0699gMKq2! https://t.co/lH0SH5fy2m *MikeRice
"@49444 @115911 @TMobileHelp 
T-Mobile Tuesdays 📖 offer isn't allowing me to select Popular Mechanics.
I was hopingto gift to my nephew. 😢 | @300472 Tuesday’s queen is here! Send me DM, and I can help. :) https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp I switched over from At&t and was told I was able to get a discount as I work for a government agency. How would I go about it? | @392485 Hello there! Send me a DM, let's take a look! *TiannahReagor"
@115911 trying to buy a prepaid SIM using the promo code BYOD399 - website is crashing though - can you help? Thanks | @392487 Of course! Send us a DM and let's get you through this process together. *JamieK
@115913 @115911 @TMobileHelp @49445 Your 1yr magazine subscription page seems to be down. Don't want to miss this. Help! | @392488 @115913 Let's make sure you're able to get this awesome gift! Please DM us. https://t.co/lH0SH5fy2m *MikeRice
When is @115911 going to fix this service issue? I haven’t been receiving texts since 6AM 🙄 | @392491 You only deserve the best service from us Cassandra. DM us and let's look into your location to see what's going on. *JamieK
"The only place my @115714 service works is at @10414 😭 | @392494 Oh no! We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
"@115714 sucks, I’m switching ASAP. | @392580 We hate to hear you wanting to leave the sprint family. But how can we help you today?"
I’ve never had such a long damn process to return a leased phone. @sprintcare  Please help. | @392581 Or we can send out a return kit and you can mail the phone back to us. -FR
I’ve never had such a long damn process to return a leased phone. @sprintcare  Please help. | @392581 Hello I will be happy to help you can return the phone at a Sprint store. -FR
@115714 is such a rip off and are a bunch of liars | @127605 Hey! What's going on? Please let us know in order to assist. - EG
@115714 customer service switched me from @115725 and said I'd have the best data and that my voice would work just fine. Data is slow and voice can barely hold a call. Now what? | @392596 This is concerning to us! Please DM us to get this resolved for you! -Maria Q
"@115714 GOODBYE! Your service sucks! | @392635 If you have concerns that need addressing, please DM your contact information. https://t.co/rMApsV8PQY"
@115714 What holiday offers do you have for me??? I don't know if I want to do another contract with you guys. | @392636 Most of our phones are on 18mo leases. The only way to pay for a phone outright is to go through the manufacturer.
@115725 y’all making it really hard to not switch to @115714 with this high ass bill. 😒 | @392637 We'd love to have you as a Sprint family member! Here is a link to our most current promotions https://t.co/OLXF2ShjmN -Maria Q
"@115714 be like......  there was a report that the tower was down.The gag is that ALL their towers just provide shitty reception! Going strong 3 months of no LTE. https://t.co/X9EMmgrQsn | @392638 Wow, that’s terrible. Let’s get it fixed. How long have you experienced this? Please send us a Direct Message, so that we can further assist you. -S M"
@115714 please help me with phone issues!!!!! | @392826 How can we help you today?
"@115911 explain that!!!!!!!!  Im not paying my bill twice coz of your own Tech Probs!!! https://t.co/IphmWmDGl1 | @392827 @115911 We definitely wouldn't want you to pay twice, Tshianeo. DM us. We're happy to dig into this with you. *GiselleM"
"@115911 so this is the second time that I have not been able to receive text messages from multiple contacts | @392828 Hmmm. Sounds odd, because we know how important your messages are. Send us a DM and we'll see what's going on. *KaeW"
@115911 why am i still owing you guys if i paid and it went through but your Tech is having Mulfunctions?? | @392827 We can find out together Tshianeo. Send us a DM and we'll find out ASAP. *KaeW
@115911 trying for two days to return phone and now have wasted 2hours and still waiting. Do you not stand by your policy? | @392829 Hi Dennis! We're all about delivering for our customers! DM us so we can go over your options. *WhitneyJ
@115911 where is popular mechanics at? https://t.co/eQQ3Fe0SU1 | @392830 Hmmm DM us and let's look for you. *JamieK
"@TMobileHelp I'm having a CS issue can you DM me so we can discuss in private? Thanks | @392831 You got it, Bill. We just followed you so you can DM us. We'll be looking forward to your message. *JamieK"
"So @115911 service stinks in Iowa & Nebraska. I've been a customer since 2006 & I'm thinking about switching. 
Suggestions? | @392833 11 years is a long time to just throw away. We always want you to experience the best. Shoot us a DM and let's lo... https://t.co/zIeIJ16Esy"
As #customer & #voter #provider #Sprint #AT&T #policyfee hidden surcharge & reactivate manipulate #consumerprotection burden #consumers | @392841 Are you a sprint customer experiencing issues? Please let us know. -R.A
@115714 why my internet suck so bad right now? | @392842 This is concerning. Send us a DM with your nearest cross street and ZIP code let's look into this for you. -R.A
@TMobileHelp how can I check to see if my company has any corporate discounts with T-Mobile? | @250222 We would love to have you join us. Please send us a DM so we can get you those details :) https://t.co/IUIA5vQSHC *MattHargleroad
@sprintcare after over an hour keeping my account. $10 charge to mail the phone? Congrats for keeping an UNHAPPY cust | @392913 Oh no! Allow us to turn this around! Please DM us -Maria Q
"@115714 .... I need more data 😐 | @392914 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"@TMobileHelp i need to get some old texts that are long gone from my phone is there a way to get them from yall and how long ago is the cap if so? | @392915 Send me a DM, and I'll go over your options! https://t.co/zXrDYDCnIa *Bridget Wren"
"Hi @TMobileHelp I'm interested in using my JoD. Thanks. | @131153 Greetings! Send us a DM, let's get that new device! *TiannahReagor"
I never have service. I’m ready to switch plans 🙄 @115911 | @392918 Aw man! No service is no fun so let's figure this out. DM us here so we can take a closer look. We're here for ya! *BlakeT
"@TMobileHelp Do I need to visit the store to take advantage of the iPhone offer - upgrading and adding a line on a business account? Or can I do it over the phone? -Thank you | @392919 Hey there, my name is Nick. I'd be checking that sweet deal out too! We can help you right here, if you'd like. Here's my DM: https://t.co/1z5XewtUia *NicholasKale"
"@115725 
 @115911  is trying to charge me 160$ saying I somehow flew from Spain to US AND BACK just to make a phone call. | @393108 Yikes, Mahogany! That doesn't sound right! Shoot me a DM, so I can dig in! https://t.co/s9b5I4qxPp *JamiePitcher"
@TMobileHelp can you guys reset the connection to my phone? My service is terrible and I think it's something on your end | @393124 Uh oh! DM me and I'll be sure to get you back in the fast lane :) https://t.co/ajg0boXCWT *TanyaFalandysz
"@TMobileHelp Kunnen jullie mij helpen aan de PUK van oude mob, bij jullie gekocht destijds. Mijn mob. is dood, bij oude verkeerd pin gebruik | @393125 We would love to assist however we are T-Mobile US, you may want to try @121678. Have a great day! *LaurenWalker"
"Yea yea but let everyone know y’all charging damn near $300 after you’re eligible for your upgrade. Please explain the point of an upgrade https://t.co/I3lAvAc5JU | @393127 Josh, down payments for upgrades depend solely on individual accounts. If you have questions regarding yours send us a DM. *KaeW"
"Time to switch.... @115911 @TMobileHelp  can you help, i've convinced my fiance to move to TMO over @sprintcare @sprintcare | @380826 That is awesome to hear!!! Shoot us a quick DM, and we will get that taken care of! :D *CodyH"
"I swear this @115911 store in Las cruces sucks. It's the worse store ever | @393349 We want to provide you then best experience possible. DM us, tell us what's going on there. *JoanO"
@TMobileHelp wondering if anyone could give me some info on the iPhone x pre order process 🤔 | @393350 Hey there send me a DM and I would be more than happy to go over information with you. *TremiekaS
"👏👏👏 @115911 ""blazing"" along in downtown Seattle 😧 https://t.co/BZXjwWDUgS | @128153 Yikes, Josh! We're working around the clock to keep you connected. Would you mind DMing us so we can pick up where we left off? *WhitneyJ"
"@115911 service in @49266 is just awful. | @393352 Let us take a look. DM us, we want to make sure you're always connected. *JoanO"
@TMobileHelp i see how this jump program works its way for more money and i cant use at all if i dont want to keep my device ... | @387785 Jimmy shoot me a DM so we can check out all things JUMP with you!!! We want you to be able to upgrade! https://t.co/nFCVJunANW *DJConstable
"@115714 How come, I am promised my money to switch to pay off my last device, and get good service during the process but get shitty service after? I will be switching to Verizon when this is all said and done. I am sick of sprint and their service. | @393518 Hello there! This concerns us and we'd definitely like to take a look into this! Please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115714 I’m trying to file a claim for my phone but it can’t ship to military addresses. 😑 | @393519 Hello there! In this case, please contact Asurion at: 1-800-584-3666 for assistance in filling your claim or visit: https://t.co/U1nqKozJyS . LM -."
.@TMobileHelp - How do I use the $10 Nordstrom gift certificate online? I don't have an access code. | @393530 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@115913 7 year cust. switched lines over to  business. Tried ordering X and was asked for $275 down on jod because lost tenure,not happy | @393573 @115913 Let's talk about upgrade options. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp I ordered two iPhone Xs for my account, and I was charged $20/line “upgrade” fee, I am not upgrading | @333283 Let’s take a look at that order together and figure this out! Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson"
Anybody else with #sprint having issues with their signal today or is it just me 🙄 | @393601 (2/2) What issues are you currently having? Is there anything we can do for you? - WR
Anybody else with #sprint having issues with their signal today or is it just me 🙄 | @393601 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
@TMobileHelp do you have prepaid plans? #askingformyself | @188047 Absolutely!! We a number of plans to make you have the perfect one. Send us a DM to get more info :) https://t.co/IUIA5vQSHC *MattHargleroad
"@TMobileHelp @115911 has the worst customer service and the worst service quality - @115725 might be up next 🤦‍♂️ | @391550 Oh, no!  What's going on? Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter"
I’m just out here tryna have a good time watching Netflix and @115911   isn’t giving me service :( | @298210 No service is no fun so I hear you! DM us here so we can look into your connection with you. *BlakeT
"@TMobileHelp This data usage screen cannot possibly be right. How can I be charged for 3.73 gb if I've only used 1.97 on network? https://t.co/sAZmAHYM5n | @393805 Thank you for informing us of this. For your privacy, please dm us and we can troubleshoot right away. *ChrisFuimaono"
@115911 I just switched over to you and your data connection SUCKS past 2 GB | @393806 You always deserve to experience our blazing network. DM us and let's look into your location to see what's going on. *JamieK
@TMobileHelp Had a payment extension set for Nov 3rd & you guys shut off my phone last night. Losing business calls!😡 | @393807 Yikes! That's not good at all. I'm glad you reached out so I can assist you. Shoot me a dm. https://t.co/Hch7N8hFAc *ConnieMixson
@115911 Made a payment ext arrangement set for Friday Nov 3rd and you shut my phones off. Losing business calls!😡 | @393807 That certainly won't do! I know you count on us to keep those calls coming in. Send me a DM so I can look into what happened. *JPL
@115911 @TMobileHelp would not chose your service since your customer service is so bad... | @394018 I'm here to continue working with you if you'd like to meet back in DM! *MarkMcLaughlin
"@TMobileHelp Hi, seeing if I could receive help about adding another line to my acct with an existing device from another provider? | @394019 Greetings! I'd love to help ya get that line rockin for ya! Send us a DM and we'll get ya started :) *VictorNunn"
"@115913 @TMobileHelp second tuesday in a row my app isn’t working 😰 | @394020 @115913 We've got your back and want to help, Simmy. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp  can you help me set up 'Netflix on us' ? | @394021 We can help, Lucy! Click on my photo to send me a DM! https://t.co/gf5u76tUhT *JennyRowe"
@TMobileHelp I see how tmobile is. No one has the courage to inform the customer about their outage on their network. Not even the CEO🤬 | @386216 Yikes! That's no good. Please hit me up with a DM and I'll find out what's going on here! 👍 https://t.co/JndQXzqo6y *UsmanArif
"@115913 Having the HARDEST time with @115911 right trying to deal with my account.  incompetence is so frustrating. | @394023 @115913 Hi! I'd love to work with you to turn this around, Larrisa! DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 on the phone with ur customer service, the absolute worst service! My second vice is awful and now they have me on hold!!! | @394026 Hey, Reece! I totally understand your frustration! We only want the best service for you! DM, us! We'll assist! *KellenF"
@115911 @TMobileHelp Thank you for great #customerservice. I wish you had purchased @117830. https://t.co/SPtlUB2NH7 | @394027 Thank you for choosing #Magenta! We <3 having you part of our family :) *AmberSellers
"Is it just me or has @115714 signal gotten even worse over the last few months? I’m almost done. I have one bar... https://t.co/El7vQ14YyU | @394066 Hey, I saw your post are you having issues with your service? Shoot me a DM letting us know. We are here to help. -IB"
@sprintcare @115714 losing another customer because of terrible customer service.  Sprint tried to rip me off for $600 https://t.co/XmqHF7gSsO | @205104 What is going on? allow us to help you? -JM
@115714 @sprintcare are ya'll still doing free phone upgrades with 2 year contract?? | @394067 Even better deals!!  Now we offer 18 month leases and you can upgrade to the newest phone after only 12 payments!  New phone every year!
"Your My Sprint profile contains imp info about your @115714 account, Watch this video for more info! #SprintEmployee https://t.co/XEfreJC7GQ | @394068 Also visit this link for additional deals & offers available, https://t.co/lHDQ076Flh. Sprint. -MM"
"@115913 just went into your store in Adrian and the phone we wanted was told no longer selling bit still on display.. | @394170 @115913 Hey there, Timothy. Please DM us so we can check this out with you and help: https://t.co/cuEwtd2epS *DanKing"
"Holy shit @115911, we are seriously about to cancel our account being we can't get ONE SINGLE PERSON to help us with an issue | @394171 What's going on, Kat? DM us. We're here for you! *GiselleM"
"Officially moving from @115911 to @ATT iPhone X is my next move can't wait 😬 | @166884 Any chance you'll reconsider, Danni? We definitely don't want to lose you! *WhitneyJ"
"@sprintcare currently in Mexico with no signal. When I get on WiFi to check my account, I get this from your site. I HAVE NO SIGNAL. https://t.co/cz7ScH6tIE | @394235 This situation concerns us. Please send us a Direct Message, so that we can further assist you. -EM"
"@115911 yo, so are you gonna do anything about this service? cause i’m slight getting aggravated | @394245 What's been happening, Trent? We definitely want you connected. DM us so we can assist. *KeithM"
"@115725 @VerizonSupport @5847 @119511  I'm with @TMobileHelp & looking 4 better service, price & customer service... Could u help? | @394247 Hey really would hate to see you go, send us a DM to work this out!  *MiggyHerrera"
"@TMobileHelp I ordered my Pixel 2 10/10, as soon as I saw the rebate! It doesn't get here until 10/22-10/27. Will I qualify for the rebate? | @394248 Hey there you definitely will!!!! Shoot me a DM and I will give you the details:) *ColterP"
"@115911 is ruining my life. | @394250 Yikes! Shoot me a DM, let's turn this around! https://t.co/xTjNVF3Ex4 *KirstenHartford"
@115911 Hot Spot connect app doesn't work over 3 months... In heart of Buckhead Atlanta 30305 and says no location within 20miles???? https://t.co/aVl3ATz9rH | @394251 Thanks for letting us know. Please send us this information in a DM. *KaeW
What’s up with @115714 ‘s service lately?? i get bad signal everywhere and anywhere! | @394327 We would like to look into this for you. Please send us a DM so that we can further assist. - AM
"By 11am the #att store here on St. Croix already stopped taking the names of #sprint customers who were there to switch because #noservice! | @133675 Hi Shawn, I am here to assist, please send a private message. -AF"
I hate @115714 | @394335 This is concerning. What makes you feel this way? What seems to be the issue? We'll be happy to assist. -JD
"@115714 why do I ALWAYS have trouble turning my WiFi calling on every time I get a new device? I’ve called 3 times with no help! | @394336 Hi there, we don't want you to have problems. Please send us a Direct Message, so that we can further assist you. -JD"
"@115714 why do I ALWAYS have trouble turning my WiFi calling on every time I get a new device? I’ve called 3 times with no help! | @394336 @115714 We understand your concerns and we'd like for you to follow us,  in order for us to further assist you. -AA"
"spoke to a corporate manager at @115714 @sprintcare and my problem still wasn't solved ! Terrible CS! bout to switch to @115911 again. | @394337 Hi Sharmaine, I would like to look into your issue, please send a Direct message. -AF"
My stupid friend @48242 is with AT&T and it's costing him stupid money while in #dubai please send him a One Plus @115911 | @394450 We would love to see your friend switch to #TeamMagenta! Have him hit us up to chat about what we can do for him! 😉 *BrookeK
"And, @sprintcare, you promised a call between 10-11am pt today. I got a random call from store rep but that was just weird. Not corporate. | @266346 We definitely want to get this fixed up, Mr. Fellini, would you please send us a DM to get started? -CDE"
"Ffs @sprintcare, I've been on the phone for close to 90 minutes and your techs still don't even understand what the problem is. https://t.co/bjRzjir1yi | @394517 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
@sprintcare 5 transfers and over one hour on the phone.  Is this acceptable to you? https://t.co/nLIbSqak39 | @394518 Hi! Thank you for chatting. How can I help you? - AM
@115714 Is there a reason i cant see the pictures i get sent to my phone 🤔 definitely getting a new service ✌🏽 #IHateSprint | @394519 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q
"@115714 pisses me off SO much. I hate this trash, trap of a “service” provider. | @394520 We don't want you to have problems. What's the issue? Shoot us a DM. -AV"
"@TMobileHelp looking to book a seat on a crosscountry train, have to text this number:  88008. I have unlimted texts, how much will it cost? | @394559 Great question, Joe! Send us a DM so we can dive into this a bit more! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp think something wrong w payment page on your website. Multiple tries 2 pay by CC & bank routing. 
Finally paid @ local store. | @388340 Thanks for the feedback! The #Uncarrier is all about solving customer pain points. Consider this noted! *EricRobinson"
Who wants to be my new #cell provider?? #tmobile BITES and their customer service is useless. #fail @115725 @115714 @115911 | @340269 Hey there! It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -SJ
Increible que @125241 me envio la factura del mes de octubre cuando desde septiembre 20 no tengo servicio. #elmejor #prontomecambio | @394638 Gracias por contactarnos. Por favor envíenos un Mensaje Directo para proveerle mayor asistencia. -R.S. https://t.co/rMApsV8PQY
"@115911 I haven't had a signal for almost 24 hours now. I've contacted support via chat who couldn't help. | @394730 I'm sure we can help get you connected, Mike. DM us, we're here to help you. *JoanO"
"@TMobileHelp can I pre-order the iPhone x through Twitter on 10/27? | @394731 You sure can! :) When the time comes, we're just a DM away from getting you that amazing new phone! *JustinRhodes"
@TMobileHelp Hi! Can you help me check my data stash? The website says 0MB included which is... wrong. :-) | @394732 Ya no problem let me try and help do you mind DM https://t.co/GzQFNLmNtl *RyanPerez
".@115911 I tried to get @49761 as #TMobileTuesdays free magazine but isn't listed when I go to redeem but it's in the offer image :( | @394733 Hey, Scott! We want you to #GetThanked! Send us a DM, and we'll assist! *KellenF"
"I’m on the phone with @115911 customer service and I have been transferred 4 times but no one has helped me 😂😂😂 | @394734 Oh no! Hey, Farrah! I understand the value of personal time! Send us a DM, we'd be happy to assist! *KellenF"
"@115911 I can’t believe I been with you guys for 10 years  I hate them | @394734 Whoa! What's the matter, Farrah?! DM us, let's chat about it! *WhitneyJ"
Why is it that in the middle of St. Louis County I'm getting 3G service not even strong enough to stream Spotify? @sprintcare | @394801 (2/2) Do you have issues in one or multiple locations? How long have you been having issues? - WR
Why is it that in the middle of St. Louis County I'm getting 3G service not even strong enough to stream Spotify? @sprintcare | @394801 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
@115714 do y’all charge if I want to get a new #? | @394802 Hey there. There is no charge to change your phone number. Please send us a DM so we can provide you with the steps to have this done. -  CF
"If you’ve ever thought @115714 was the worst cell phone provider ever, you’re right. | @394803 Wow, what's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. - MJ"
@sprintcare - Do you have an expert in this area?  I've been on phone with customer service for 40 min with no resolution! https://t.co/fMh655ys5g | @394805 https://t.co/41JHhAFRNR
@sprintcare - Do you have an expert in this area?  I've been on phone with customer service for 40 min with no resolution! https://t.co/fMh655ys5g | @394805 Try doing a factory reset on the phone and set it up again.  That has worked for a few people.
@sprintcare - Do you have an expert in this area?  I've been on phone with customer service for 40 min with no resolution! https://t.co/fMh655ys5g | @394805 medium battery saving mode prevented Ok Google from working because it closes all background apps.
In case you can't get a hold of me. My service @115911 is absolutely horrible in Maine! | @394836 We definitely want to make sure that we have you connected at all times Jim! DM us so we can resolve your service issue! *RodnellaK
"Good phone companies with good plans that don't rape you..and go!! #done with @115911 | @202756 We don't do that either, Ashley! Send us your concerns so we can assist. *ElleA"
"The service in Suffolk County Long Island is absolutely unbearable. Please fix it @115714 @124218 @sprintcare | @395013 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you.-DD"
"@TMobileHelp Hi, I am interesting in ordering the iPhone X with JOD. | @395015 Hi, I'd love to get you some details. For your privacy, please DM me so we can get the ball rolling - so to speak :) *ChrisFuimaono"
@TMobileHelp Rec Pixel 2 on 10/19.  Setup new TM One line and have SIM.  Current plan has 20 days remain.  How long to port and use promo? | @395016 Great question! Let's go over #AllThingsPixelTwo related here! DM me when you can! https://t.co/bWtUa4xl2I *JannaPrivett
"@115714 Why did your fucking stupid reps put insurance on my account without my permission? Also, you idiots told me my bill would be fixed. | @395019 Hi there! This concerns us! Please send us a Direct Message, so that we can further assist you. -AA"
"NO SERVICE - AGAIN!!! EMERGENCY CALLS ONLY?!?! *FIX IT! PERMANENT FIX WOULD BE APPRECIATED. @115714 @sprintcare #sprint #infuriating | @395020 Hi, please send us a DM so that we can further assist you. -RA"
@sprintcare why can't y'all get my bill correct this is ridiculous I'm in the store and still can't get a supervisor | @395073 Oh no! That's not what a situation anyone should deal with. What's going on with your bill? I'm here to help. -SW
I been talking to this hoe ass company 2 days & ain’t got shit accomplished fuck y’all  @sprintcare @124218 @115714 @10 | @280056 Hello I will be happy to assist you how can I help? -FR
"@115911 how can I check my upgrade eligibility status | @395142 Hey there, Armond! Feel free to send us a DM and we can definitely check on that for you! We are happy to help! *BrookeK"
"@115911 please train your people better and fix ur system | @326559 I would love to help you with your new device! Send me a DM, and we'll get started! https://t.co/QdMOv35qgk *PeterLabrecque"
@116447 @sprintcare @115714 is LITERALLY the WORST company I have ever dealt with in my life. It is infuriating. I am baffled. | @148362 We regret that you feel this way. DM your phone number so that we may reach out to discuss your concerns.
"#TMobileTuesdays is a little difficult when there is no data signal at the 10815 N Wolfe, Cupertino @115911 store. @TMobileHelp | @115916 Hey there, send us a DM! Let's do some trouble shooting! *TiannahReagor"
"Hey @TMobileHelp @115911 I need help please | @145021 Hey Ricky, Send a DM and we can go over any questions and concerns that you have! :) *AnaAliciaCortez"
@TMobileHelp Is there Jump on Demand pricing available for iPhone X yet? | @214101 you mind DM *RyanPerez
@TMobileHelp Is there Jump on Demand pricing available for iPhone X yet? | @214101 https://t.co/GzQFNLmNtl *RyanPerez
"@115913 Do you know if anyone is trying to fix the Galaxy s8 missing texts issue?  Looks like a @125607 issue.  Can you help? | @395293 @115913 Let's get to the bottom of this, Karen. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare just yell at people over the phone while there in your store that's how to keep a customer | @395073 What seems to be the issue, Sir? I want to help, I just need to know how to help. -SW"
"@115714 yall service is booty snacks | @395355 Hey there, I saw your post are you having issues with your service? Shoot me a DM letting us know. We are here to help. -IB"
"@sprintcare fuck sprint , they worst then metro pcs & boost | @280056 Have a good day! -FR"
"Hi @TMobileHelp, I've been a customer of yours for over five years and right now I'm very angry about your deceptive sales. Care to help? | @395365 I would love to help! Shoot me a DM so I can take care of you <3 https://t.co/zMHlDmwgGJ *VictorianLang"
"@115911 for the past week I’ve been getting only 1 bar for connection in my house. Using data is out of the question, have to use WiFi. | @395366 Yikes, Damian! Keeping you connected is super important! Trust me, I know! DM us so we can check this out for you. *WhitneyJ"
@115911  having to do a hard credit pull on a 2yr old account because my SS# wasn't put in is absolutely  ridiculous. No excuse for this. | @395368 Hi Daniel! We're here to make your transition as seamless as possible. DM us and we'll gladly go over all of our policies. *WhitneyJ
"@115911 @115913 How will pre-orders work for the iPhone X next week? | @395369 @115913 Send me a DM, we'll go over the deets! #iPhoneXFever #UnCarrier *MarkMcLaughlin"
@115913 Thinking of switching from verizon to Mobile for better service and cheaper plans. Help!!! | @381416 @115913 Sounds like music to my ears. DM us anytime to chat all things Magenta: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp Why do I get this every time I try to use the app?  I have never not gotten this message. https://t.co/vO91eR4ci4 | @395373 Hi Kim! Please send me a DM and let's get to the bottom of this! https://t.co/hBbPBuzTo1 Thank you! *EdBatangan
"Why is @115911 making it so hard for my ex to purchase a phone for our son without having to upgrade or make a new account??? | @326326 Let us get more eyes on this one for you, Gizel. Send us a DM and let's talk. *JeremyJ"
"@115911 ge just wants to order a phone for his son that I can add to my account! Why is thier no option when purchasing a phone??? | @326326 We want to be there to deliver on your mobile needs, Gizel. Come on over to DM and we can take a closer look for you. *JeremyJ"
"@115913 since feb , but no one is really assisting me and i would like to speak to you before I have to take | @395377 @115913 We're here for you and want to check this out with you, Annabel. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp my signal strength used to say 4g LTE. Note just LTE, difference? https://t.co/rwx5idbUCP | @167799 Hey!  Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter"
"@115913 @115911 can i buy OG google pixel xl and get the $325 off for byod? | @395561 @115913 Great question! The original Pixel promo expired on 5/30/17, so you would need to buy the second generation to qualify! *RachaelTansey"
Fuck you @115911 and your refurbished piece of shit phone | @395563 We only want you to be confident with your device. DM us and let's see what's going on with your. *JamieK
"@115911 WTF my phone is not working today. I've no signal and my bill has been paid here. Get your fucking mental power moving and be fair | @395564 Let's make sure you stay connected, Aldo. Send us a DM so we can assist. *KeithM"
@TMobileHelp Is het al mogelijk om een My T-Mobile account aan te maken met het tijdelijke nummer wat ik niet ga gebruiken? | @395565 Hey there! Thanks for reaching T-Mobile USA! Our Dutch Partners @2399 can help you out! :-) *JennyRowe
"@115714 live chat for customer service sucks!!! I was in a chat room for over 30 mins still no resolution | @175783 R u encountering network issue? Please send us a Direct Message, so that we can further assist you.-DD"
@115714 I just switched 2 Sprint from Verizon- your reliability is nowhere NEAR 1% of Verizon- that is utter BULLSHIT | @140439 This is not how we want to earn your business here at sprint. How can we help you today?
"@sprintcare Service has been terrible today!  Is there a network outage?  Area code 21703 #droppedcalls #nointernet | @395625 Hey there, thank you for reaching out to us with this. Shoot me a DM so that we can look into this. We are here to help. -IB"
"@115911 last week for T-Mobile Tuesday's there was supposed to be a LG V30 trucker hat. No location in St Louis had the lgv30 nor the Hat. | @395756 The hats went fast, and stock was limited! We can assist in getting you a V30 ordered! DM us! https://t.co/lOqKyE0PXQ *ReillyLeritz"
"@TMobileHelp maybe next time y'all say redeem a cape, y'all mention at a store? I missed out because it said nothing about that. | @235764 Shoot me a DM and we will get this straightened out! https://t.co/swCxOOw8DU *RoxannMaggard"
@TMobileHelp My 6S Plus turns off randomly. I have tried a factory reset and it still continues | @395758 We're here to help! Please follow this link: https://t.co/rAosiBSeqZ to DM me. Thank you! *PaulPerkins
"@TMobileHelp my speeds are awfully slow in NJ today. Speed test shows me barely breaking 3mb when normally I can hit 25+. | @395759 I hear you loud and clear! Send me a quick DM and let's take a quick look, shall we? https://t.co/hzjqSun5Lf *TreBrewbaker"
"@115911 @TMobileHelp wtf why is the service sucking so bad right now | @395761 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
50 dollars on a screen protector from you. Screen cracks 175$ to replace with insurance and 1 line 200$ Bill. Thanks @115911 @115913 | @395762 @115913 We want to make sure that all is well. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
"Trying to win @117118  worldseries tickets n my horrible @115911 service keeps saying network failed #Time4AChange #BadNetwork | @395763 Aw man! Paul, I hear you and I know how important it is to have a strong connection. DM us here so we can help out. *BlakeT"
"Can't believe the horrible coverage @115911 has in Melbourne FL. Need to send @115913 in with some magenta towers! | @395829 @115913 It's super important to us that your service is working great, Andy. Please DM us so we can look into this: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp need some help with my TMobile Tuesday claim for today. | @395956 Give us a DM and we can give you the help you're needing :) *FabbyCeja
"@115911 overcharged me and now wants me to wait 30 days to get my money back that was overcharged. 😯 | @395957 Uh oh, Byron! Please send us a DM and allow us to take a closer look into this for you. We are here to help! *BrookeK"
"@115911  I just complained to TMobile 2 weeks ago about the ""speed"" I get on my plan (even though I pay 130 a month), and here we are still https://t.co/mux5VlCxzw | @201510 We realize how important it is to have the coverage you need, Nick. Please DM us. We're happy to help you. *GiselleM"
"@115911 I keep reading that ‘the best way to upgrade to the iPhone X is through the app’, but this doesn’t apply to JOD, does it? | @234531 It doesn't Howard, but you can DM us and we can certainly help! *MelJ"
"@115911 is numbers still a thing I need a second one! | @290231 #DIGITS? Yes it is, Nikky! DM us, let's help you set it up. *JoanO"
"What is up with this weak T-Mobile Tuesday app now I have to go way out of MY way to get thanked by y'all @115911 | @395959 What do you mean, Timothy? *JoanO"
"honestly don’t understand how @115714 is still running , most shit ass service ever. | @396009 Oh no, we'd like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -AA"
I'm beginning to wonder if #sprint has any good internet connections any where in the Dallas metroplex!  #ugh #cantwaittilleaseisup | @187180 Our Network Team is aware and working on resolving the issue. Please bear with us. -RL
I'm beginning to wonder if #sprint has any good internet connections any where in the Dallas metroplex!  #ugh #cantwaittilleaseisup | @187180 This is not the customer experience we want you to have. We're seeing that there are 2 Open Service Alerts in the area. -RL
"First call: 1:30pm. Time now: 3:55 pm. Final result: ""sorry, that's not something we can fix"". Awesome, thanks @sprintcare ! Time well spent https://t.co/AZfqvBtS8v | @394517 Hello I can see that you are unable to use google voice is that correct. -FR"
Damn wish @115714 gave me a warning that one of my lines came off of stand by. Been paying extra money for phone that doesn’t even work 😒 | @396010 This is not the kind of feedback we would like hear from our customers. Please send a DM so we can further assist you. -LP
@115913 I really can't believe an employee got away with this. I called the location and tried to get the documents or receipts | @395377 @115913 We are here for you Annabel. I have just responded in DM. Meet you there. *AlexSemsch
@TMobileHelp hey guys! I'm on your plan $50 plan but I can't seem to open Instagram on mobile data. | @396051 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"Once again sprint is lying to the consumer. The phone isn’t at the store. Don’t switch to @115714. It’s just a headache waiting to happen👎🏼 https://t.co/CXAmZlnJrc | @396112 Hey, have you went to collect your new device? When did you receive this mail? - NJ"
@115714 it’s 11:08am and your store isn’t open yet! You just messed up my Sunday schedule! https://t.co/8fLXYGHx9r | @396114 This concerning. You can visit this link: https://t.co/X1DpDgk1EU to find a Sprint location near you and details. - LB
@TMobileHelp dm | @396175 I am here for you and I look forward to working with you via our DM conversation. *AshleyNelson
@115911 in Aliquippa is open & ready to serve you! Time to make the switch to #Magenta! @46524 @75482 @95893 https://t.co/EzQiPTTG8A | @396177 Whoop Whoop! #teammagenta! *JenniferRogers
"@115911 I finished paying off 2 phone lines why can't I upgrade them. | @396178 Let's check that out, Joel. DM us, we'll help you get that upgrade as soon as possible. *JoanO"
Hey @TMobileHelp why is it that only 5 magazines show up instead of the 8 listed https://t.co/iWm8uR9QPT | @138073 Hi there! Thank you so much for reaching out to us! It looks like our amazing #tmobiletuesday offer! *MelissaWarren
"Hey @TMobileHelp why is it that only 5 magazines show up instead of the 8 listed https://t.co/iWm8uR9QPT | @138073 There were a limited number of subscriptions available, and what you see there is what is still available to redeem! *MelissaWarren"
.@115911 feels like I got an issue with your service every month recently: your Customer Service can't even explain to me why I'm getting charged $65 more per month & blames the store representatives of misleading me. I think it's time I look elsewhere for service..... | @396179 Having a bill that is accurate is super important. I am glad to look into over your charges with you and make sur... https://t.co/QjNozNrH2X
"@TMobileHelp are you having lte issues today in ny? Worst service I’ve ever gotten can’t even stream Apple music w/o stuttering. | @396180 Yikes, that's not what I want for you at all! Send me a DM and I’ll look into this for you! *SavannaGallagher"
"@115911 when you gonna fix South Florida towers after Irma my signal weak | @316725 We realize how important it is to have the coverage you need, Schramm. Please DM us. We're happy to help. *GiselleM"
Alright @sprintcare I ain’t paying 100+ a month so the service can be slow as shit | @396244 Is the issue impacting anyone else in your household or around you on the Sprint network? -RL
Alright @sprintcare I ain’t paying 100+ a month so the service can be slow as shit | @396244 Does the issue happen in one or multiple locations? -RL
Alright @sprintcare I ain’t paying 100+ a month so the service can be slow as shit | @396244 How long has the issue been happening? Where are you when the issue occurs? -RL
Alright @sprintcare I ain’t paying 100+ a month so the service can be slow as shit | @396244 Let's look into this and change this experience. We definitely understand how frustrating having slow service can be. -RL
"A little over an hour today on the phone with @115714.... (headbang)  This Buy out Promo is taking more than 3 months!!! (headbang) (headbang) | @396245 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"@sprintcare 21703 can't take text, make calls, what's the problem? | @396246 Hi there! let us take a look into this for you. Shoot us a DM to further assist. -JA"
"@115913 what is @TMobileHelp coverage/speed in Las Vegas compared to @115725 ?  Speed back in MN has slowed recently and now on vaca :( https://t.co/i6q4qncv95 | @396259 @115913 @115725 Hey there, Lukas. We'd love to chat coverage with you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"It appears the site was down. But on @115911 I was able to see my appox location, name and home address and other info. | @396376 Your security and safety is our top focus, Brandan. Come on over to DM and we can check this out for you. *JeremyJ"
@TMobileHelp Dm | @396175 Thanks for reaching out. I will reply via our DM right away. *AshleyNelson
"Would like to remain with @115714, but whichever carrier will give me the best disc. in the 8Plus 256g will earn my next contract. | @396418 see what prices and offer they can give you on the iphone x"
"Would like to remain with @115714, but whichever carrier will give me the best disc. in the 8Plus 256g will earn my next contract. | @396418 If you can send me a callback number through direct message I can call you and get you over to our sales team to"
"@115714 What good is unlimited data if I can't use it? I'm on the Marc watching someone stream with @115725 . It's above ground too! Unfair https://t.co/tmyWgvIi4F | @396419 Hi there! We'd like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -AA"
"Hey @115911, I can't print out my shipping label. It won't open up when I click on it, can I get some assistance? | @334793 We'll absolutely love to assist you, Chris. Send us a DM so we can check into that with you. *KeithM"
"#HR4HR #TMobileTuesdays #tmobilestrong #TMobile @115911 @126302 @TMobileHelp @173597 Greatest customer service! | @131901 Thanks for the shout-out, Gerald- you're the real MVP! *SageMcGowan"
@115911 Hi there so I was wondering if you guys could help me out at all with the MLB coupon that you guys for tmobile tuesday | @396571 Whats going on Ryan? Send us a DM with the details and we'll see what we can do! *MelJ
@115911 how long would you pay our Netflix for? A year? A month? | @396741 Here's everything you need to know: https://t.co/xbZy7jK9KD *KaeW
"@115911 just wanted to inform you that in 2 months when my contract is up I’m switching from you guys, T-Mobile fucking sucks | @396755 This is sad news Alex! We'd be so bummed if you left your #MagentaFamily. Let us help you! DM us. *KananiB"
@115911 fckn sucks | @396756 Why's that? Send us a DM and let us know what we can do to assist. *KeithM
@115714 um...this is stuck in my status bar https://t.co/JADDxYzBs0 | @127671 Did you verify if your voicemail inbox is full? You might have a pending VM waiting for you to erase old ones to come in. -EM
@TMobileHelp Phone support unhelpful. Are to able to check to see if I’m eligible for the iPhone x trade in? I have iPhone 7 Plus. 0 balance | @203406 Hey Scott! Shoot me a DM and we will take a look! https://t.co/swCxOOw8DU *RoxannMaggard
@115911 what is the point of unlimited data when it moves so slow that i can't watch my own snap story?😭 y'all useless fr. | @396924 Let's make sure you can see what's being uploaded! Send us a DM so we can make sure you have the best speeds! 😘 *TarynS
@TMobileHelp #HR4HR @1045 | @396926 Thank you for your tweet! We’ll have a home run tracker on https://t.co/mwnX3aZU5P that we’ll update daily. *SurDuaneMcGurn
"@TMobileHelp your crap data outage is messing with my money. How much longer? For DC outages??? | @224345 What's going on! Preciate you for meeting me here! I'm happy to help, DM me! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"Actually maybe I'll switch from @115714 to @115911 tomorrow if they can do it fast enough before I get on the road. | @396956 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
"@115714  no service once again . Stuck in cell phone hell !!!I am not in Puerto Rico https://t.co/CWfnay0UDo | @396957 We would love to have a look at your location. Please send us a Direct Message, so that we can further assist you.-DD"
"@115714 customer service is a joke! I have been with them 7+ year and they have screwed me for the last time! #whatajoke #anyoneelse | @396958 Hi James, please allow me to assist you. What seems to be the issue? CW"
@115714 this is really bullshit man | @189452 Oh No! Can you please let us know exactly what is or the issue which led to your feedback? -TC
"@sprintcare outage in AZ ? | @202495 Let's look into this. Please send us a Direct Message, so that we can further assist you. -RL https://t.co/rMApsV8PQY"
Could've had more money but your service suck @sprintcare | @396995 Yikes! Can you please let us know the cause in which led you to have such feedback about our service? -TC
@sprintcare is it normal for customer service to give something that corporate stores say is against the rules? | @396996 Can you send us a private message so that we can further discuss this issue? -LH
"@TMobileHelp any new updates on the iPhone X down payment price? | @362333 Soon! We'll have more information on JOD cost for the iPhone X closer to launch, hang tight! *AshleeCooper"
@115714 see you in court #yousuck | @196364 This isn't the type of response we like to hear. Can you elaborate more on this for us please? -R.A
"@115911 why don't you update towers more often outside major cities? I'm 20 minutes away from Austin TX, this is almost unusable. https://t.co/cpomkDOuZ3 | @397061 We're still working towards global domination, Ian. We're happy to check into your coverage concerns. DM us. *GiselleM"
"If not @115913 , somebody from the corporate sector should stop drinking for an hour and go through my case for learning @TMobileHelp | @374463 @115913 We're here for you and want to help, Gordon. We'll be replying back to our DM thread ASAP. *DanKing"
"@115911 @TMobileHelp I had two open lines never used, why would i add a 5th instead of using one of the open 4??? | @397075 I would love the opportunity to fix everything! Follow this link to send me a DM and I'll help you: https://t.co/4lHu3HURzy *TylerRoquemore"
@115913 @115911 Why are all sales channels not connected have problem with an order but cant just goto store to xchange? | @397076 @115913 I truly want to ensure all exchange options are explored with you. We'll see you back in DM. *EricPayne
@115911 How the hell am I four bars and LTE but receiving no service at all at my work??? Resetting network stats don’t work anymore. HELP! https://t.co/6xYiaGulaI | @397079 Lets check this out Kenny! DM us and we'll take a look at whats going on. *MelJ
@115913 @115911 was just informed that my Netflix on us is causing my phone not to work?? And that the feature must be removed | @397113 @115913 We want to get to the bottom of this and help. Please DM us: https://t.co/cuEwtd2epS *DanKing
Waiting on an offer from @397115 or maybe a competitor would love to do a better offer to renew my contract. @19143 @115911 @50081 | @397114 We'd love to have you join #TeamMagenta! Send us a DM and we'll talk options! *ErikS
"@TMobileHelp Still waiting for Android 8 on T-Mobile for Nexus 6P. What is the holdup? It's been publicly released for over 2 months. | @397118 I hear you loud and clear! Shoot me a DM, we'll chat! https://t.co/oIBK3mlmoz *DannyHarvey"
"Hey @TMobileHelp I need some assistance with a billing issue that the online chat did not handle well, plz help! | @203546 We've got you covered! Shoot us a DM and we'll get you taken care of. https://t.co/lOqKyE0PXQ *ReillyLeritz"
"@115911 service is terrible today!!  Wtheck?!?! | @397119 Tara, we take our responsibility to keep you connected seriously. DM us and let's look into your location. *JamieK"
@TMobileHelp Any outages in the San Bernardino area 92408 zip code at all? Data is going super slow since yesterday. | @397120 I care and want to make sure our service is as awesome as you are!  DM me: https://t.co/tdwt367vMq *NevinBruce
@TMobileHelp No service in many parts of MD. What's the deal? | @397121 Whoa - that's totally not cool! Send me a DM & let's get this checked out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
Thanks @115911 for no service rn | @254637 Whoa! This is not the experience we want for you! Please send us a DM and allow us to further assist! We are here for you! *BrookeK
"@115911 why do I keep losing service at random times? My phone bill not due until the 25th. | @397123 Hmmm, let's see what's going on there. DM us, we'll make sure you're always connected. *JoanO"
@115911 Is the MEMEBER17 promotion still available? I tried adding a new line and was told I did not qualify for the promotion? | @397124 Hey Freddy- we can take a look at this for you. Shoot us a DM so we can dig right into this. *JPL
"@115911 what’s going on with my internet! Lol | @397125 A strong connection is very important so let's see what's going on with yours, Jenny! DM us here so we can help out. *BlakeT"
I was so thirsty for an Android! Call you @115714 smh | @397157 Hello how can we help you today?
@115714 I never knew customer service could be so terrible. You disgust me sprint. Congrats on loosing another customer. | @397158 Good afternoon. We certainly don't want to lose a loyal customer. Send us a DM so we can see what happened.
#sprint sucks that is all | @397161 Can you tell us why you feel this way? Please send us a DM so we can chat further. -ES
Ever since I  changed plans with @115911 (And bought a new phone) nothing but billing confusion. | @397199 We only want you having the best magenta moments. Send us a DM and let us take a closer look for you. *JeremyJ
"@115911  I am getting an unlocked phone I rather use than the moto I have. Do I just put the sim card from the moto inside the new phone? | @397296 As long as it's the same size and compatible, Amy! Feel free to send us a DM and we can check it all out. *KeithM"
"@115911 how do I get my S8+ that I purchased via Samsung for tmobile unlocked?  App won't let me unlock. | @397297 Getting a device unlocked is pretty easy, as long as you meet certain requirements. DM us so we can help out! *KeithM"
"@115911 @TMobileHelp whoever started kicking the cs into high gear, KEEP IT UP!  #greatexp #lvlup #satisfied | @276277 Woooo! That's what we like to hear, Nathan! TY for the shout out! If you need NEthing, T-Force is only a DM away! *KrystnYogi"
"@115913 @115911 please help! Why are you removing my Netflix on us feature so my phone works??? Just got off the phone with customersvc | @397113 @115913 Help is here, Robert. Please click this link to send us a Direct Message to begin: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp Answrr dm | @396175 I am here with you and will reply via DM right away. *AshleyNelson
Very disgusted with my service with @115911 anyone have any recommendations for a new phone company? | @397299 Whoa! Why's that Brea? Send us a DM and let us know what we can do to turn your experience around. *KeithM
Before I called @sprintcare and after I got off the phone with @sprintcare lol  T-Mobile and @115714 will merge for trash service times 2 https://t.co/H1yuWeEq5u | @397300 Hello how can we help you today?
"@115714 your customer service is horrible at this location | @397324 Hi there, this is concerning please let us know what issues you are having. K.B"
"Every visit to @115714 on fulton street mall, bklyn ny is like this. Ppl standing around not being served and rude staff. https://t.co/pd0ypXJANy | @397325 My apologies, for this and thank you for your input and we appreciate your feedback."
If you want bad customer experience just buy @115714 phone. No respect or open to you. Always does shady things. | @397327 Reading this had impacted us tremendously. We are sorry to see that you are experiencing service issue. Send us a DM. -SMG
@sprintcare  still waiting for a response to problems with promises made by Sprint to a customer since 1995 please call 617 593-6475 Bob I. | @397328 Please send us a DM so we can further discuss this issue. -AP
@115714 https://t.co/WSaj4zKZo3 | @397408 Seems like you're having some issues. What's going on? -JT
"@115911 sucks!!! | @397485 Hey, Cisko! We'd love another chance, to change your stance! What's going on? *KellenF"
why does this happen constantly @115911 your @ didn't even pop up cuz there's no gd service in the middle of washington dc https://t.co/Y3kkBfsKCO | @159967 I am so sorry that is happening. .Shoot me a DM so I can get specific info to help you. Thanks!!!! *SusieAdams
"@TMobileHelp my phone had no signal but another phone on TMobile is having no problems | @397489 I can help with this, Matthew! Send me a DM and I'll get you taken care of! *SavannaGallagher"
"Your service sucks. @115911 | @397731 What's going on with your service, Elsa? DM us the details. *GiselleM"
@115913 why is it so slow 😞😞😞 https://t.co/nMuoGWnzTd | @397732 @115913 Hey! Fast data is important! Let's got to the bottom of this together! DM us. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp I miss you guys. | @397734 We miss you! *SpencerMullen
"@115911 please DM me! I have a question with the upcoming iPhone X! | @397735 Hey, Addison! What's going on? *KellenF"
@115911 can you guys please stop letting these scam people call our phones every two seconds it’s annoying asf! | @397736 Hey Keith. I hear you and I know those calls aren't fun to deal with. DM us here so we can help out. *BlakeT
@115714 WORST CUSTOMER SERVICE ON EARTH | @397741 So sorry to hear that. Tell me what's going on? YP
@115714 you are a thorn in my side! Terrible customer service! 3 hours on the phone still not resolved 😡 #sprint | @366049 Hello Mandy sorry for the inconvenience but how can we help you today?
"@115911 @115714 @ATT Are you having issues supporting zipcode 19607 and surrounding areas?  @115990 is too busy to respond. https://t.co/X0TQFKzHPt | @397765 Are you encountering network issues? Please send us a Direct Message, so that we can further assist you.-DD"
"@sprintcare I've talked to 3 PEOPLE today and no one can tell me how to get a return kit for my old leased device. HOW?! | @397766 We definitely want to make sure this gets straightened out! Please send us a DM, so that we can further assist. -KA"
"With @115911 data, I can't even watch a video I just recorded.. Smh #dissapointed #LACounty #TMobile #CellularData #DataThrottle https://t.co/XdThxdcVmR | @397846 Alex we definitely want you to have the coverage you need. Please DM us. We're happy to help you. *GiselleM"
"@115911 In my house in Nashville, TN. Your service has always been horrendous. https://t.co/nQ2Jd4RPtV | @119654 Keeping you connected is our top focus, especially while you are at home. Send us a DM and we can check this out for you. *JeremyJ"
"@115911 what happen San Patricio PR branch? business hours are from 9am to 6pm. My son went twice before 6pm and they said it was close. | @397920 Hi, Arlene! Please send us a DM so we can get all the details & feedback in the right place. *KeithM"
"Every single fuckin month since I’ve had @115911 I have to call about my bill. Their customer service is shit I swear to God. | @382934 I want to make sure you always have a correct billing experience. DM us, we're here for you. *JoanO"
Another vacation with disappointing coverage from @115911. Frustrating. https://t.co/aq2nlqo9iV | @126401 Hey! Let's take a look at what's happening out there! DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 please, please PLEASE perform capacity adds in Alpharetta, GA. 1630 - 1900 hrs is awful on LATE as it just hangs. | @397921 Hi Craig, let us take a closer look at this. DM us, we want to make sure you get the speeds you expect. *JoanO"
why in the fresh hell don’t i get @172236 text updates since switching to @115911 | @397805 Great question! Let's DM about it ! :) *TaylorMichaels
"@115911 i am so tired of you guys i have a business account and i have no rep? And the service is getting worse and when it rains bahh | @166884 What do you mean, Danni? DM us, we're here to make sure you have the best service possible. *JoanO"
"@TMobileHelp hello, when redeeming the Dunkin Donuts gift card, I was greeted with a message that Cash Star was bought please helo | @397922 Yikes! I got your back! Send me a direct message and I will get you taken care of. :D https://t.co/SOlY6pwpus *EricMarentes"
@115913 Customer Service isn't on point today. At all. Pretty frustrating. | @397925 @115913 Hey! I 'd love to work with you to turn this around. Please send us a DM. https://t.co/3sF8qpf2nx *AlissaFast
"Really, @115911? Just tested @115911 in Newark, NJ 07102, USA: 1.4Mbps using https://t.co/S3lIKFcqnq #opensignal #speedtest https://t.co/ykfLWGlQaZ | @172581 Hi John, let's check this and make sure you get the speeds you expect. DM us, we're here to help. *JoanO"
"@sprintcare yo my phones rockin 1X. Whaaaats the deal w that?? Zip 53545 | @397982 Hey Tea, can you DM us a close intersection? We don't want any personal info getting out. -CDE"
@115714 is literally the WORST 😑😑😑 | @397983 Oh no! This is not the type of response we like to hear. Please let us know why you felt this way? -RM
"@115714 your service sucks! Terrible service! Terrible customer service!! DO NOT RECOMMEND!!! So dissatisfied SPRINT SUCKS SPRINT LIES! | @397984 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around.
DM us! -Maria Q"
@sprintcare No phone or text service in Madison Wi. Zip 53717. | @397985 We checked the coverage in the area and you have good coverage. Please send us DM so we can further assist. -AT
"@sprintcare I was told 24 to 72 hours to resolve my issues. It has been 5 days. | @181489 We do apologize for the issues, we will have an analyst reach out to you shortly."
"Dear @115911, fix your fucking online payment system. Keeps telling me bank account info is invalid and the CC in my hand info is invalid. | @187781 Yikes, Art! Convenience is super important so I get it. Please, DM us so we can take care of this right away! *WhitneyJ"
@TMobileHelp Can I get someone the executive response team to reach out to me regarding a urgent issue. | @392420 I would love to help and ensure everything is as awesome as your K/D ratio!  DM me: https://t.co/tdwt367vMq *NevinBruce
"What the actual fuck @115911 ?
It’s usually slow on Sunday for whatever reason, but this is ridiculous. https://t.co/bN059X5usN | @398091 We're happy to help. We want  you to have the coverage you need. DM us. *GiselleM"
@TMobileHelp all this time for $10 5GB plan renewal. Which I didn't even get to do https://t.co/RVqosJuGsA | @398093 We value your time! Send us a DM so we can work together on things! https://t.co/Qz0L1xpZB7 *MikePerez
"Just walked out of a @115911 store and warning -#jump service&insurance is a JOKE-seriously the advertising on this is #fraud guys #tmobile | @398140 Christina, we're happy to clear up the misunderstanding for you. Please DM us the details. *GiselleM"
@115913 speeds are incredibly slow in New York. Are any towers down? | @175213 @115913 Hey! Fast speeds are important and we'd love to check this out. DM us! https://t.co/3sF8qpf2nx *AlissaFast
"What company do you guys use? I can't get @115714 or @sprintcare to keep their word😞 | @184246 Hello, our team will be contacting you shortly."
I just switched to @115714 hopefully you guys don’t have me messaging your customer service twitter account every three days like @126302 | @315735 Congrats! and welcome to our Sprint family. We are always here to assist. -AF
@115714 thanks for nothing.  Bcuz of my fantastic range of 1x connection to  No Service I missed a chance to win @124708 tickets!!!!!!! | @398207 Hey! We'll really like to assist with this. Please follow us so that we can DM you and further assist. -KA
"@sprintcare been in Tomah WI for 2 weeks and had LTE and now I'm on roaming? Don't ask me for info just tell me why this is | @398208 We understand. Please send us a Direct Message, so that we can further assist you.-DD"
Sprint service Is so ass!! @115714 y’all owe me a new phone for this bs | @398260 Can you please send us a DM with the details so we can get down to the bottom of this? -ES
"@115714 sucks how am I outside and still struggling with service I'm going to @115725 🤦🏾‍♂️ | @398261 Thanks for contacting us. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
"@115911 @TMobileHelp  @115913   1st you get me hyped for the new lg v30 coming out, then only silver, then not full bogo, now no stock! | @345066 @115913 We'd be happy to help get an order placed for you, Scott. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Hey @TMobileHelp, I already paid my mobile bill, you guys just sent me another bill with the same due date (text), but this bill is $2 less... I’m not going to pay twice.  ☹️ | @398362 Have no fear your #MagentaWarrior is here! Shoot me a DM and we will dig into the details! https://t.co/qF1oGJAQaV *Ashley Lingley"
@115714 it’s so unfair how terrible your cellular service is in NY/NJ | @398372 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
@TMobileHelp T-Mobile has been very rude to me lately I'm going to change my service plan in a few days | @179051 Hey Brittany. I certainly don't want to lose you as a customer! Please hit me up with a DM and I'll be happy to take care of you! https://t.co/JndQXzqo6y *UsmanArif
"I rather have @117196 then @115911 tbh | @398393 Say what?! I'm sure we can find a way to make this right, so you can continue to enjoy America's new best network with performance you deserve! Please send us a DM to chat, so we can save the day! ;) *ZachReyes"
@115913 got a text today that my phone was cloned called customer service they don’t know what to do. HELP!!!! https://t.co/1Mi38XySRV | @398467 @115913 Our team is here with the assist. DM me: https://t.co/c6ROkAqiws *HollyAdams
"2/2 two people working, 4 people waiting, just take your shit back @115911 y'all can let @115913 know his cust service still sucks!!!! | @398468 @115913 We would love to help turn this around for you. Can you send a DM my way? https://t.co/c6ROkAqiws *HollyAdams"
@115911 your service has gone down hill & your reps are clueless Sorry I recommended you  to a friend. I'm switching to @115725 TODAY | @398469 Whoa. We'd be disappointed to see you go. Please DM us. We're happy to address your coverage concerns. *GiselleM
"Preparing for a trial with my lawer against @115911 #intrum after a huge ""sleeping"" bill since 2003 @398471 | @398470 Hi Elroy. If there are any billing concerns or issues we want to look at them with you right away. Please send us a DM & we can chat *ErikS"
"@115911 what good is “unlimited data” if my calls are always dropped and i get speeds like this. i shouldn’t have left @5847 https://t.co/R2qtek52hb | @398473 Hey, Hector! We want optimum #4GLTE data for you at ALL times! Send us a DM, and we'll analyze the area! *KellenF"
"@115911 your customer service rivals @116136. Not an easy thing to do. Congrats -_- | @398480 Oh no! What's going on, Broli? Send us a DM and let us know what we can do to turn your experience around. *KeithM"
"@115911 I thought the launch day of the v30 was October 13th.... Where are they? | @398494 Hi Adam! We got fewer than expected in stores, but you can order online or DM us for assistance. *GiselleM"
"@TMobileHelp @115911 thank you for helping our family regain data roam out in Greece.  Roadtripping, so now we can be slightly less lost! | @384142 No problem! Your T-Force family has your back!  I hope you have a fun and safe trip! *VictoriaPollard"
Switching to @115714 today. See ya @ATT | @398521 We are so glad to hear you made the switch! Welcome to the Sprint Family! :) -DD
@115714 a friend upgraded her galaxy s4 to an s8. she gave me her old phone. how do i get it unlocked so i can use with prepaid plans? | @350477 Please send us a DM so we can chat further. -ES
"Damn @115714, back at it again with service outages. 🙄🙄🙄😒 | @398526 Thank you for reaching out to us with this. Please follow us so that we can DM you and further assist with this. -KA"
"love love LOVE fighting with @115714's shitty customer service https://t.co/MFiELTvVpH | @398579 Oh no, what's going on, Big? Can you DM me with the specifics & let's see if we can turn this around?? -CDE"
"When everyone is getting there iphone x shipped and mine atill says “preparing to ship” and when yours is supposed to deliver friday @115714 https://t.co/wMQS1saufg | @398581 For questions regarding your order, contact our Order Support Team: https://t.co/RDgqxv7W9w The ""Chat"" option is available 24/7. -JE"
You made it come to this @115714... https://t.co/XqfRNj72Qq | @398582 Hey there!  Thank you so much for the post today! What’s going on. -KJ
"@115911 Hello :) I have received an email from T-Mobile about ""Payment arrangement"". I'm in Norway and not a customer. Can you help me? | @398626 We're happy to help you. Please DM us. We'll check into this with you. *GiselleM"
@115911 always taking about hidden fees but the main one hiding them 🙄 | @398633 How Sway? 👀 DM us and we'll go over all of your billing in depth! Only transparency for #TeamMagenta! *WhitneyJ
"📶 @TMobileHelp #Swaggy....
☒ Modernization
☒ 4G LTE Cellspot 

Is upload consistently being  higher a bad thing?👉🏾 @117540 https://t.co/ayHPAnK0GV | @115918 We're always here and happy to help with any questions you may have, send us a DM if we can be of assistance. *MattLegleiter"
"@115913 my 11 year old is heartbroken because we could not get a T-Mobile cape. Are those for sale anywhere? | @398697 @115913 A cape is necessary this time of year. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@115911 my internet has been really crappy these days, what's happening? 🙁 | @398699 Hi Loren, we'd be happy to take a look and make sure you get the speeds you expect. DM us, we're here to help. *JoanO"
"@115911 slowed my net to a crawl then died #tmobile said I used 125g of ""unlimited"" service Tried to sell me a $30 + my $90 svc I was w/o | @229320 Congestion may slow things down a bit at times but, you'll still get unlimited! DM us and we can review further. *KeithM"
@TMobileHelp What does it take to actually get a refund after three bills of -$202.67 and some phone calls. | @398700 I know that every penny matters these days DM us and lets see what up https://t.co/EHqYValTw3 *MichaelPhillips
"@sprintcare Been a customer for over 13 years & today I have never been treated worse. Now I see where the #byesprint commercials come from! | @398759 Please send us a Direct Message, so that we can further assist you. -AP"
"@sprintcare Para cuando voy a tener voz y data con ustedes o es pedir mucho | @398760 ¡Hola! Por el momento no tenemos un tiempo estimado, pero nuestro equipo técnico sigue trabajando arduamente (1/2) - DD"
"Why has my service gone form LTE to 3g by my house now @115714  ????? | @398761 Please send us a Direct Message, so that we can further assist you. -AL"
@TMobileHelp Why can't I contact technical support after 10pm?!?  I just transferred from AT&T last night and this is not what I expected! | @398786 What time zone are you located in? We are here to help? How can T-Force assist you? ^JM
@TMobileHelp the service in my area is down.. can you help ussss?! 😩 | @398882 I am so sorry that is happening. .Shoot me a DM so I can get specific info to help you. Thanks!!!! *SusieAdams
"@TMobileHelp Does the new Pixel 2 support TMobiles wifi calling? | @398885 Let's take a look for you right away! Shoot me a DM, I would be happy to help! https://t.co/hzjqSun5Lf *TreBrewbaker"
.@57556 #HR4HR OR-DVASA2-O2 .@TMobileHelp please activate T-Mobile billing for Pandora One & YouTube red .@648 .@77154 https://t.co/oUfFbCSgp4 | @395294 Hi there! Send us on a DM and we will help you out :) *KatGrisham
@115911 @TMobileHelp you messing with my bill and I’m not having it | @398887 Let's straighten out your bill asap Dani! Send me a DM and I'll dive in. Thank you! https://t.co/kc7O8gvmk3 *ClarrizzeHarkins
".@115714 Has the worst connection. They are down in my area all the time and of course my bill won't be discounted. | @398933 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
"🖕🏾🖕🏾🖕🏾🖕🏾 @115714 | @398934 Hi there! Thanks for reaching out. How may we be of assistance? Please send us a Direct Message, so that we can further assist you. - RA"
"@sprintcare #freemysimcard | @398936 Please send us a Direct Message, so that we can further assist you. -ES"
"So is anyone else having problems with there @115714 services #Sprint | @398937 Hey! Send us a DM, let us know what you are experiencing. -SH"
"Hey @115913 and @115911, any news on how much the down payment on the iPhone X preorder will be? | @399044 @115913 Upgrading is my fave. Can you shoot a DM my way? https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp waited so long for a Livechat response that i was logged out of https://t.co/ivbVVeYnD8.... | @399046 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
@115913  It’s showing full signal but unable to access internetmostly people facing this problem. Please have a look on it& solve it https://t.co/xbLL4KL7i3 | @399049 @115913 Our team has your back! We're here to help troubleshoot. DM me: https://t.co/c6ROkAqiws *HollyAdams
"If anybody is thinking about getting T-Mobile don't! I got two stories why I'm not getting good service @115913 try @115725 or @115714 | @380978 @115913 I see your DM's, our team will meet you there, ASAP. *HollyAdams"
Great job @115911 @115913 well done sir! 👍🏼 starting with ‘customer focused’ strategy always works. https://t.co/HqwgGyYyl0 | @399050 @115913 Thanks for the kudos! We are feeling the love over here and sending some back your way as well! *TreBrewbaker
"@TMobileHelp Hello, my internet has been very slow lately. I understand it's throttled, but now it's also not loading simple Google searches | @345633 We'll take care of your concerns. Send us a DM and we'll get started. *IvanSanDiego"
"@VerizonSupport @117735 @TMobileHelp alright guys who’s gonna guarantee me and iPhone X since @115714 hates their 10+ year customers | @177169 Thanks for reaching out, we'd love to see you on the #MagentaSide, send us a DM: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
@VerizonSupport @117735 @TMobileHelp alright guys who’s gonna guarantee me and iPhone X since @115714 hates their 10+ year customers | @177169 Can you please elaborate so we could further assist.-DD
"@115911  still no service? Smh  

It finally sent 

paying all this money  just to have no service all night and most of the day is wack | @399185 Oh no! Let's get down to the bottom of this Carlos! DM us and we'll figure out what's going on with your service. *KananiB"
@115911 still waiting for my tv episode to stream using your network on the sounder south bound.  The wheel just spins. https://t.co/fMt1VxUo5l | @339117 Let's get to the bottom of things and figure out what's going on with those speeds. DM us so we can help out. *KeithM
"@115913 @188044 we need to ride one or more hours to find signal to make calls or use internet. | @399186 @115913 Troubleshooting is what I do best. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"..after 17 years it's time to leave @115911. the service, which was their hallmark, has fallen into the toilet.  cc: @115913 | @399187 @115913 Oh no! We don't want to lose you. DM me so we can chat and turn this around: https://t.co/c6ROkAqiws *HollyAdams"
"@115913 John, I know you listen to your customers. Very disappointed that JOD will also need to pay down payment for phones over $900. | @399321 @115913 I see we've been working in DM, let's chat there. *HollyAdams"
"Hey @115911 a tip: when customer says “You’ve just lost a customer” from poor customer service, saying “OK” isn’t great retention strategy | @399322 Whoa. Please allow us to get more information on your experience and keep you on our side. DM us, Quinn. *KeithM"
Worst service w/ 0 empathy for disaster victims. @115911 doesn't care of u'r in a hurricane.. pay ur bill or they shut it off.  7yrs 4nada | @399323 Hey there Michelle. We take the well being of all of our customers very seriously. Please send us a DM and we can chat further. *ErikS
Is @115911 giving my address away?! Not cool. https://t.co/CxHb7VvDlR | @399324 Hey Lyndsey. Can we get some more details on this? Send us a DM if you would like to chat *ErikS
"@115911 @115913 We have very weak network of T-Mobile in this area. Is there any process where you can improve it ? | @399325 @115913 Troubleshooting is my forte. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
@TMobileHelp trying to claim my Tuesday reward of a magazine and the link in the app directs to a dead page What the heck? Have a screenshot | @399326 I got your back! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough
@115911 can I get se help to become new customer? | @399327 Sure! We're here to answer all your question Asenn. DM us and we'll assist you. *KananiB
@TMobileHelp why is it so difficult to preorder than @ATT for the #iPhoneX | @399328 Hi there Rich! Send me a DM and I can give you more details about our upcoming iPhone X pre-order. *DanielaP
"My service being trash again, slide back in my dm @TMobileHelp | @399329 Hey! What's going on?  Send us a DM and we can help! https://t.co/WZM6cbcgHU *JonPorter"
@115911 tryna finesse me I see. https://t.co/SEV4t2mhCB | @399330 Lets take a look! Send a DM our way *MelJ
"@115911 I payed for unlimited data and I got one bar in downtown Chicago rn, what’s good? | @399427 Hey Chandler! If you're having troubling connecting, let's take a look with you. Send us a DM and we'll chat *ErikS"
"@115913 
Hi John,
So why is it everytime I go to get something free for T-Mobile Tuesday's at my local store they never have it? | @399428 @115913 We want for you to get thanked. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams"
@115911 This not true. I have been trying for over a week to add a line. A T-MOBILE line. For my 83 year old mother. who now has no service https://t.co/YhZalGCrrT | @394024 Let's get things on the right track to assist you all. Send us a DM so we can help out. *KeithM
@115911 can I get an iPhone 8? | @332791 We can help you get into one of your very own Amanda! DM us and we'll assist you. *KananiB
@115913 @115911 Apparently supplies were very limited on the Cape’s. Kids will b disappointed. Everything still in Spanish. No English? | @399430 @115913 Hey! Let's take a look at what's happening! DM us so we can get more details. https://t.co/3sF8qpf2nx *AlissaFast
"@AppleSupport @115911 my phone is saying no service & won’t send any of my texts, snaps, etc. & I can’t use my GPS since the update! #help | @399431 Let's make sure that your phone is working flawlessly, Brianna! Send us a DM, so we can check it out! 💕 *TarynS"
"@TMobilehelp hello, I am not receiving only select txt msgs. They show on the log on https://t.co/UT1Q7TVXfy but not the phone | @399432 Hey, Please send me a DM I'd love to dig deeper into this issue with you to get this figured out! *Matthew Harrison"
"Am i going to be able to use my phone? EVER?@TMobileHelp | @399529 Hi there, Ibrahim! I understand how important it is to have service. Send me a DM and I will be happy to help. *FaisselD"
Their service really suck and these extra charges just be coming out no where 🤦🏽‍♀️ @115714 https://t.co/3Nhc1CsRaT | @399538 Looks like you're not having the best experience. Let's look into this for you. Please DM us so that we can assist you. -KT
@115714 | @399539 Hi there! What can I help with today? -MM https://t.co/rMApsV8PQY
FOREAL!!! https://t.co/6BOvQWTs1r | @399620 This is concerning to us. Please let us know why you feel this way. --RB
"@TMobileHelp I have an iPhone locked under T-Mobile that I'd like to unlock to use with Bell, but I have no idea how to do so. Please help! | @399660 Thanks for dropping by. That could be something I can look into for you. DM me! https://t.co/cYAShZx2fF *PoxMaphixat"
"So I did pre sale for my Apple Watch as soon as I can in the store. You back order it until Nov, but now Jan 2018. Wtf??? @TMobileHelp | @399661 Hi there, Glenn! Let's get you the Apple Watch! Send me a DM and I will be happy to help. *FaisselD"
#TMobile (TMUS US) #Sprint (S US) are said to form merger decision committees comprising independent board directors to decide ... 1/2 | @399686 Hey how can we be of assistance? - NR
Current @115714 network speeds: error could not connect to server -- via @55 | @399687 this is worrying. Allow us to look into this for you. We'll DM you. - DW
"@115913 I want you to know the assurant insurance is not sold to customers properly, wasted 2 years of payments #baitandswitch  #SCAM | @399725 @115913 We're all about transparency. Let's talk insurance. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams"
@115913 I need help with a payment arrangement on my account | @195293 @115913 Payment arrangements are my forte. DM me so I can assist: https://t.co/c6ROkAqiws *HollyAdams
"@115911 barely enough speed to tweet.  Wondering why I left @115725 100 feet from an interstate @TMobileHelp https://t.co/J7HlRO9o0Q | @206496 Yikes, that's not pretty. Let me take a  look at this for you. DM me so we can talk specifics. *MatthewC"
"@TMobileHelp Hi, recently switched 2 T-Mobile in part bc better 4 trvl. But now in Evora, Portugal & no data. Unable 2 text or go online. | @399774 Hiya and thank you for reaching out to #T-Force. Shoot me a PM and we'll get this sorted for you buddy. #GotYourBack *KimM"
"On god sprint service been tripping for like a week wassup with that @115714 | @399812 Hi there! We'd like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -AA"
"On god sprint service been tripping for like a week wassup with that @115714 | @399812 @115714 We understand your concerns and we'd like for you to please follow us,  in order for us to further assist you. -AA"
On god sprint service been tripping for like a week wassup with that @115714 | @399812 @115714 Hi good morning! Above we see you are having slow speeds. Can you follow us for additional assistance? Resolution Supervisor ChevonneS. -CS
"@sprintcare Any issues in the Sarasota, FL area? Cell signal has been roaming on and off all day. Usually very strong. | @171514 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"Spent an hour and a half at the @115714 store trying to add a line to my family account, just to be told to call customer service instead. | @399814 Thank you for contacting us, we understand your concern. Please, DM us to further assist you. -JT"
"@TMobileHelp ~ thanks for the help! | @381608 You are so very welcome, Freddie! We always have your back all day and every day! *ShelbyMartin"
@115911 are the JBL T-Mobile 25% discount codes no longer working ? 😭😭 | @399922 Hey Yesenia! Send us a DM and we'll make sure you're able to redeem this :) *ChanneyT
"@TMobileHelp I am planning on pre ordering the iPhone x. I am on the jump on demand program. if I get the 64gb, will it be 0 down $41 amonth | @399923 Send us a DM and I'll make sure you have all the info you need to JUMP to the X! https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
"@TMobileHelp HELP! 
My T-Mobile Tuesday app won't load. I just get a buffering circle. Missed the last 3 weeks of free stuff. 🙀 Any advice? | @399924 Oh no! We absolutely want you to #GetThanked! DM us and we'll turn this experience right around ASAP! *ShelbyMartin"
"@TMobileHelp please check the DM. | @399926 I got your back in the DM, friend! :) *ChasityScanlanSevao"
Once again @sprintcare lied to me. Told me that they would match @115911 #BlackFiday deal of BOGO free iPhone and I get to the store and they don’t even offer it. Much less can’t match the awesome deal @TMobileHelp is offering. Can you say #SprintSucks⁉️ | @400078 We would love to get you all set up with us here at #TeamMagenta. =D Send me DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
"Once again @sprintcare lied to me. Told me that they would match @115911 #BlackFiday deal of BOGO free iPhone and I get to the store and they don’t even offer it. Much less can’t match the awesome deal @TMobileHelp is offering. Can you say #SprintSucks⁉️ | @400078 Nobody wants a poor experience when it comes to holiday shopping, customer service or AH-MAY-ZING iPhone deals!  We've got your back Nico! Thanks for shout out! *ReaganM"
"@TMobileHelp Can you look into an order I placed through the app please? I got an error message after checkout, a copy of the EIP I signed was emailed to me, citing an order number that doesn't exist when searching for it. | @232939 Absolutely! As your personal #MagentaExpert, I want to make sure everything is good to go with that order so you can have peace-of-mind. =) To allow me access to your T-Mobile account, could you please fill this out for me?   https://t.co/xKtJVNqc2V Tha... https://t.co/BPUFdLffsR"
"@TMobileHelp @115911 your customer service is so horrible. I am switching to @115725 ASAP | @400079 That's never what we want to here! I'd love a chance to show you the T-Force difference, and to get this all turned around for you! DM me, and we'll jump in! https://t.co/c8WLj2ujg3 *JustinPhillips"
"@115911  your pixel2 deal is unclear on how long you have from receipt of phone to when you port.  Now I miss you out on the deal because you didn't publsh the restrictions | @400080 David, We love that you have added the Pixel 2 to your device inventory! I know it's no fun to have questions about your recent promo offer. Thank you for sending a DM, our team will dive in there and get you all the deets. #MyPixel2 *JeremyJ"
@TMobileHelp Anyone available to help transfer a number? | @400213 Your T-Force team is here 24/7 for you! Let's chat in DM :) https://t.co/jaHSC7DwkH *JacintaJenkins
@115911 SEND HELP TO @267976 IMMEDIATELY | @400214 @267976 Whats going on Derek? We got you! DM us *MelJ
#DSTRRescueNeeded Every single tweet/retweet with #HR4HR ... https://t.co/Jjp4SPAJUg | @312451 Shoot me a DM and we will take a look! https://t.co/swCxOOw8DU *RoxannMaggard
"....@115911 service has been straight crap in LA the last month. What gives? | @273866 Let's get you the connection you expect, Robby. Send us a DM so we can figure things out together. *KeithM"
"I remember when @115911 told me this would be fixed in August. And on the new iPhone 8 to boot! Outside Harrison/Fairview in Seattle. https://t.co/zMNwBnncYJ | @154844 Let's figure out what's going on Dylan, DM us and we'll investigate together. *KananiB"
"@115913 
T-Mo Man! https://t.co/NfNoEP7LJ6 | @400467 @115913 That is awesome! I think I have a new favorite Super Hero! https://t.co/hzjqSun5Lf *TreBrewbaker"
@115911 yo what's been up with the service G..? | @400468 What's been going on and how can we help? Send us a DM so we can figure it all out together. *KeithM
@115913 I called T-Mobile today and my social security number was associated with someone else's name and phone number please help me! | @400469 @115913 I'd love to investigate this for you. Please send a DM my way: https://t.co/c6ROkAqiws *HollyAdams
"@115911 @TMobileHelp @115913 there wasn't any service in Macau 😭😭 my experience was bad https://t.co/vnbYAp8kl4 | @400473 @115913 I want you to be covered during your travels, Sy. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 thanks for the free stuff on Tuesday's. This is the cape I got.But I still love @115911  and try to get all my friends to join. https://t.co/qLBgzN3ZM3 | @400474 @115913 We only want the best for you, Dave. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 #2 no issues and have a steady network but noooooo that’s too much tonask for I think @115911 is calling my name #fixit | @400503 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -JN"
"@TMobileHelp Hello, do you folks now have an ETA on the towers that are down? I still do not have phone service nor internet service. Thanks. | @400610 Hi Kim, send me a DM so I can take a closer look at that for you =) https://t.co/zMHlDmwgGJ *VictorianLang"
@TMobileHelp dm dm | @396175 Thanks for the heads about your DM. I see it and will reply right away. *AshleyNelson
I feel like I might have to switch cell phone carriers away from @115911 just for the remote areas coverage #lesigh | @400612 We don't want to see you go! Send us a DM and let us know more about your experiences. *KeithM
@sprintcare @115714 You should let Henry in the cust reclamation department teach a clinic on how to treat customers the right way. No joke | @173574 This seem very concerning to us. Please elaborate the issue you are having today? We are here to help. -RM
"@115911 Worst time ever trying to get my phone service to work. Had to go to the store 3 times, upgraded to the iPhone8 and still issues. | @400767 I depend on my service so I know how you're feeling. Send me a DM so I can look into this, and get you taken care of! *JPL"
@TMobileHelp since downloading the new update on Sunday my phone won't charge to 100% nothing else has changed. Stops at 91% 🤔 | @400768 Oh no! Let's get this resolved ASAP. Please follow this link: https://t.co/rAosiBSeqZ to DM me so I can help. Thanks! *PaulPerkins
YOU GUYS HAVE HAD ME ON HOLD FOR 2HRS NOW FUCKIN UP MY MONEY BC I CANT USE MY GPS !!! @115911 FIX YOUR SERVICE NOW | @400771 We absolutely want to get to the bottom of this for you. Send us a DM with the details and we can help here! *KittyG
"*Amber handed me off to *Amanda who handed me off to *Vanessa. Thanks for nothing @TMobileHelp @115911. ""Saving the day"" must mean FU. https://t.co/tUvuWcuGgF | @394024 Hey! Send me a DM here https://t.co/XnESpSZVr6 and I will make sure everything is fixed! *EliseBlake"
"@TMobileHelp can some help me with a JOD question about iPhone X | @292808 Hi Rob, shoot me a DM -- I can definitely help you out on that <3 https://t.co/zMHlDmwgGJ *VictorianLang"
"@sprintcare received my new Pixel 2XL & cannot seem to get it connected to my mobile service via SIM. Help | @400805 Hi there, thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"@115714 fucking sucks | @400807 Hey, what seems to be the issue today? -NR"
@115714 @sprintcare this is unacceptable that child is without a way to communicate. Over an hour on phone and still not resolved. 😡 | @400808 Hey! Has this issue been resolved? Are you still on the call? -KA
"@115714 is the biggest head ache! I’m so over this terrible service and there terrible customer care | @400809 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
@TMobileHelp in Montebello told me to send someone else with the App so I can claim it. Lol horrible | @400878 I got your DMs! We'll continue there and see if there's anything we can do. Thank you!! *BrentHayashi
"@TMobileHelp Ay t mobile | @400879 Ay Big Papa, what up fam! T-Force is here for you, shoot us a DM if you have some questions or concerns for us! *KyleVesely"
every1 should have @115911 4 their cell service. Best co ✋👇👍👌💜😉 | @400880 Thanks for being an AWESOME part of our #MagentaFamily! https://t.co/Hxjy5gDEwA *PeteHarman
@115911 @TMobileHelp what is JOD pricing looking like for the iPhone X?! | @400890 Thanks so much for reaching out. Send us a DM and we can go over details. https://t.co/WZM6cbcgHU *JonPorter
"Hey @115911 nobody likes you. I'm really about to start paying more over at Verizon just so I can stop dealing with y'all. | @400891 What can we do to change that, Ellie? DM us, let's chat about it. *WhitneyJ"
"@TMobileHelp I have iPhone 7 plus 32gb and jump on demand. what are the details for upgrading to iPhone x please? | @400892 Happy Sunday Funday Michael! Shoot me a DM, and let's talk iPhone X! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
Wish I have never switched to @115714    Your service absolutely sucks.  I’d rather pay more money to have better service. | @400911 Wow that's terrible! We would love to help you. Can you tell us what problems you are experiencing with your service? - K.B
@TMobileHelp hi everyone in the family just all of a sudden got no service and it's not coming back | @401009 Oh man! Let's get this checked out ASAP! Send me a DM & let's take a closer look! *AlexKimbrell https://t.co/GefRnVHVqu
"broke my phone over a week ago, tried to order a new one multiple times, idek why I bother. Thanks guys 🙃 @115911 @TMobileHelp & @118272 | @401014 Hey Maddy, if you are still needing assistance, send us a DM and we'll get you taken care of here via T-Force :) *ChanneyT"
"@sprintcare so what do I do when your tech misdiagnoses my phone.. files a claim and cost me $200 and then my phone starts working again? | @240108 Hey there. Can you please send us a DM, so that we can be able to further assist? -TC"
Switched back to @115714 yesterday. Please don’t let us down! 📱📱📱 | @401070 We're happy to have you back as apart of our Sprint family! Our number one aim at Sprint is customer satisfaction. -PP
"If I have @115714 can I still watch the @115725 halftime report? | @401071 Yes, with sprint you can still watch the halftime report by Verizon."
@TMobileHelp will tmobile the expanding their service down in the Virgin Islands anytime soon | @331505 Great question! Send me a DM here https://t.co/43NmJRbdQL so we can see what the area looks like! :) *BrentHayashi
"I may switch to @115911 just have to rescue my phone number from @115725 #HR4HR | @401110 We'd love to have you a part of our family, Joseph! 💘 *TarynS"
@TMobileHelp I'm trying to get thanked from using tmobiletuesdays website. I'm out of the country and don't have the 2 lines on me DM me plz https://t.co/2kQ2msbMG7 | @168088 DMing Now! I'm here to help! :) *SarahPearson
Big up to @115911 thank you for checking in with me & resolving my issue. I'm now a happy customer ❤️ | @398469 That's awesome to read and we love to keep up as much as we can. Thanks for the shout out! :) *MikeVance
@sprintcare i have been arguing over my billing since April and its still not resolved. Ive seriously over paid for months | @401141 Glad to have you on board today. Let's work together to get this fixed. Please send us a DM with details. - AP
"@115913 @115911
Hey John, you don't know me, I'm another Tmo customer who was done wrong. Customer service managed to royaly screw me.. | @401222 @115913 Hi Victor. I'm here for you and would love to work with you to turn this around. DM us https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 , I had an issue with ""customer service"" , asking for a  password that I never set up. HELP! | @210882 Hey! We're here for you! Send us a DM. We want to look into this immediately with you *ErikS"
"@115911 I do have to say, your Twitter Support team has done an amazing job helping me today. Please make your phone support like them! | @401006 We're here 24/7 to help with anything you need! Thanks for being part of T-Mobile! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@115911 why is it that the store tried to charge me $80 for the Galaxy S8 but the customer service charged me $30? | @401305 We certainly want to make sure you're getting consistency in your options, Warren. DM us so we can assist in clarifying. *KeithM"
"@115911 IS A JOKE!Their poor customer service/tech support skills is pushin me 2 the point of callin @115725 2 c what they can offer😡 | @401306 Hey Amber, let's see what we can do to assist you here! Send us a DM and we'll get you taken care of! *ChanneyT"
@TMobileHelp @115913         I need help with t mobile right away... someone pls contact me asap | @194274 @115913 @115913 Hi! We've got your DMs and will be replying shortly. Thank you! *AlissaFast
"Fuck @115911. I'm going back to @ATT | @401394 Hey Daniel, send us a DM and let us know what we can do to change your mind! *ChanneyT"
"@TMobileHelp Recently switched to u guys from Verizon but my phone (Samsung Note 5) can only make/receive calls, and can't get online. Help! | @401395 We're here to provide help & answers! Please shoot us a DM and we can take a look! *RozLancaster"
My phone has been searching for service for too damn long stupid @115911 | @401396 Let's take a closer look to see what's happening. Send us a DM! *RickK
"FUCK @115911 !!! MY SERVICE HAS BEEN FUCKED UP ALL DAY & YALL HAVENT DONT SHIT TO FIX IT 😡 | @184011 Hey Melody, let's take a look at what's going on. Can you send us a DM so we can assist? *ChanneyT"
"I would like to take a moment and talk about @115911  about  their trade in  offer it sucks | @401397 Vivian, we want to hear more about your feedback so we can work toward a better experience for you. DM us so we can assist. *KeithM"
"Hey @TMobileHelp was not receiving internet data for 24 hours Called the customer care and they said I could I ask for credit. What do I do? | @401398 Let's take a closer look at this, Yesh! https://t.co/DMr1doG7OR Send me a DM? *JulissaBadillo"
"Hey @115911 trying to add my new Apple Watch to my plan. Process will not move beyond ssn verification. Help please. | @401399 Let's take a closer look to see what's happening, Frank. Send us a DM! *RickK"
"@sprintcare is there an outage in my area? | @401423 Hi there! We apologize for the hassle. Please send us a DM, so we can further assist you with this matter. - DD"
"@TMobileHelp I signed up for @115911 today in Madison, WI.  I have no data whatsoever and phone keeps going in and out of service. 😡 | @401486 Oh dear! Let's get this fixed! Send me a DM. https://t.co/uRXb69o6hk *AdrianaMarie"
@117543  Does the Pixel 2/Pixel 2 XL have Band 71? | @401487 @117543 Hey! I did a quick search and it looks like it should. I recommend confirming with the manufacturer to be 100%. Thank you! *AlissaFast
@115911 @TMobileHelp is awesome. I was not expecting a response from my tweet. Y'all better leave those other carriers alone & get Tmobile | @401305 Our absolute pleasure Warren.  Glad you dropped the zeros and got with the #MagentaHero ! *TaylorMoon
"@115911 can you make the internet work in the country plz and thx | @401488 Let's take a closer look to see what's happening in your area, Linda. Send us a DM! *RickK"
"Hey @115911 the new checkout page has a lot of defects... and the images in the product selector page load tremendously slow... https://t.co/QlCkmohSWL | @401489 Hey Mike, thanks for letting us know. Can you send us a DM so we can further assist you here? :) *ChanneyT"
@115911 @TMobileHelp @115913  3rd time I tried to reach out you guys for some help with my phone bill.   Been on hold for 20 minutes??? | @376693 @115913 Hey Kevin! Send us a DM and we'll get started. Thank you! *AlissaFast
@115911 @TMobileHelp @115913  3rd time I tried to reach out you guys for some help with my phone bill.   Been on hold for 20 minutes??? | @376693 @115913 Hi Kevin! I'd love to help you out! An accurate bill is important. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@115913 I'm having a hard time upgrading/changing plan..I'm told one thing by @TMobileHelp ..now it's changed. Please help! | @157338 @115913 Hi! We've got your DMs and will be replying shortly. Thank you! *AlissaFast
Hey ya'll I am sick of @115911  who else can I switch too ? ATT is out of the question what about @115714 ? I've never had them | @161888 Hey what's up! Enter the following link to get some details about our plans https://t.co/9DVCZwuoCz . -BJ
"@TMobileHelp hi so can I use my data in Ghana for free ? Thanks. | @355802 Looks like we are ""Ghana"" have to go over some details! Shoot me a DM! https://t.co/HTgeLMEYEm *DonHebron"
Hey @TMobileHelp Have you heard of Samsung J7 battery topping at 91% after update to Nougat? | @401638 Say what!?! No way. How is that possible!? Please send me a DM so we may chat about this further! Thanks! ;) *ZachReyes
@sprintcare when will the note8 receive a price update? | @401689 For more info on the device you can visit the provided link https://t.co/w0bFosd5ST for more info & pricing on the device. - SP
"@sprintcare when will the note8 receive a price update? | @401689 Hey, our Note 8 prices are $40.00/mo with our Sprint Flex lease, or you can purchase full price for $960.00 today!1/2 - SP"
I hate @115714 with a passion. | @158743 Please tell us why you feel this way towards us? - JA
"2018 I am ending my relationship with @115714 
Y'all ain't shit | @401690 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. - JA"
"@115911  @TMobileHelp   Two of my phones have the same Magazine code. This has happened before. 😕😕😕   #TMobileTuesdays | @401750 Hey there, Felix! We'll be happy to look in to that for you- can you send us a DM and we can investigate? *RozLancaster"
"@115911 these speeds are unacceptable for a large metro area. Both #s are above 1 Mbps since it surged at the last testing second. #fakeLTE https://t.co/5cf86YNvNh | @313464 Hey Tim, we want to take a closer look at this, send us a DM with your zipcode so we can help! *KittyG"
@115911 really is the best | @401849 Glad you think so!  Hit me up any time :https://t.co/fFwcGHx0L1 *TaylorMoon
My phones trippen @115911 @TMobileHelp | @225259 Don't trip! I got you! Shoot me a DM! https://t.co/HTgeLMEYEm *DonHebron
"Internet is slow, my calls drop, the phone freeze, apps always closing & the list goes on #3weeks #tmobilerevvl @115911 #svcsucks #refund | @401921 This isn't the experience we want you to have on #TeamMagenta MaryJane! DM us and we'll work down that list with you. *KananiB"
@115911 @115913 on the phone with one of your supervisor who didn’t do his job at Dallas location. On call for 2hr demanding $70credit | @401937 @115913 Our team can help turn this around. Feel free to send a DM my way and we'll assist: https://t.co/c6ROkAqiws *HollyAdams
"are you ready for this? My unlimited plan is limited to 50
phone rep @115911 said my service isnt working.!Yet it is
I told her its working | @229320 Let's go over your data usage and meet back in DM. :) https://t.co/dPHUAru2pc *MikeVance"
"@158861 I recently bought the @115911 #LGV30. Love it so far however, how do I change these terrible emojis?? https://t.co/lt4sylUBcp | @401976 Let's see if there's some options for you Marci. DM us and we'll figure out those emoji alternatives. *KananiB"
Are we not gonna act like that person doesn't work for sprint?!?Y'all really think everyone gonna get a job @115714 just to cheat 😂👎🏿 xtraAF https://t.co/5kvY9eI6UV | @401986 Hey! How can I help you? - AW
"@115714  my service keeps dropping my calls ! Can y’all please fix it! This is seriously annoying | @401990 Hi there. We understand your sentiments completely. Please send us a Direct Message, so that we can further assist you. --RB"
We need to boycott @115714 how y’all got bad service and lie about how much the bill gone be?! 🙄🙄 | @401991 Hey. Your Tweet worries us. Please send us a DM with more details on what's going on. How long have you had these service issues? - DW
@115911 why isn’t my LTE working ? | @402046 Let's take a closer look to see what's happening. Send us a DM! *RickK
@TMobileHelp Bring Your Own Pixel 2 deal says it requires a new voice line- Will this offer work with my older Simple Choice family plan? | @402047 Great question Myki! Shoot us a DM and we can look over it to see if we qualify! :) https://t.co/znHA9pL0mM *BrendanLee
Thanks for the reminder #tmobile but i’m switching from #sprint to #verizonwireless #HR4HR #bettercoverage #sfbayarea | @402056 Hey there. I see you're mentioned you're currently a Sprint customer? Are you experiencing service issues at this time? Let me know. - DW
@115714 HELP!!!!! My phone's sd card is going haywire....anyway to save my pics? | @175933 Hello! What is your make or model of device? -CL
"😂😂 he said DM him, you do the talking Iont know what to say https://t.co/gBUFDC5WhW | @401991 If you wish to receive assistance, follow us and send us a DM. - DW"
"I swearrrr. That’s why I’m switching https://t.co/mKWi47as6O | @402057 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. - JA"
@115911 how do we know if we fall into the guidelines for $0 payment on base iPhone x? | @402107 I could definitely take a look for ya... let's get you hooked up with the new iPhoneX! https://t.co/JPRc1xZFQs *LolaChu
@TMobileHelp is Netflix On Us promotion included in the T-Mobile One plan? 2 lines | @351274 Let's see what we can do to get you Netflix on us. Meet me in the DMs. :) https://t.co/sBIVWmm6X2 *EddieGough
"I’m really getting sick and tired of @115714 | @402116 We saw your post, how can we be of assistance? -AL"
Another $2 donated to hurricane recovery by @115911! Use #HR4HR to join the cause! | @255492 Have a great day! *KiaWashington
Another $2 donated to hurricane recovery by @115911! Use #HR4HR to join the cause! | @255492 #YouRock! Thank you for being the #BESTPART of T-Mobile! *KiaWashington
"Boonk gang shit they did that to my ass 😂. They fail to tell you about the service fee, $13 insurance, and the $20+ lease fee https://t.co/ecqO2Hgs1a | @402171 We would like to assist you. Please send us a Direct Message, so that we can further assist you. KC"
@115714 Really? You shut your entire site down at 10:30 PDT so I can’t activate my new phone??? | @402172 Thanks for bringing this to our attention. Send us a DM so we can further assist. - SP
"I SWEAR... only person on my account and my bill $120 https://t.co/xGsXh4RSeS | @402173 Wow! Sounds like you need to get fixed right away! Please send me a Direct Message, so that I can further assist you. -MM"
"I SWEAR... only person on my account and my bill $120 https://t.co/xGsXh4RSeS | @402173 Wow! Sounds like you need to get fixed right away! Please send me a Direct Message, so that I can further assist you. -MM https://t.co/rMApsV8PQY"
"@TMobileHelp can you guys help me understand the kickback? Apparently I used all my data and now I'm being charged extra? I'm confused. | @371765 Hey, Kevin! We gotchu! Send me a DM & let's get this cleared up ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp @115911 you are potentially aiding & abetting kidnappers or God forbid murders. Release geolocation on missing #jesseGalganov | @402301 Hey, this sounds pretty serious! Please shoot us a PM and we can see how we can help! *LeshayBaker"
"Yo @115911 what's up with this? This makes no sense at all. https://t.co/hrIDVQOMi8 | @402302 Help is here!  Tell me more about what is going on in DM, please. https://t.co/vuTPc7Xx7T *TraceyFoster"
@115911 thanks for the cell spot but I still have barely any service. I’ll be preordering my #iPhoneX with @115725 | @402303 Hey! I'd be sad to see you go and we'd love to check out what's happening. Meet us back in DM. *AlissaFast
"Hey @115714, you need more capacity at @129841. Dead on runway. https://t.co/ZXkoSidIFW | @402431 Hey , this type of feedback is very concerning to us. Shoot me a DM elaborating on the issue so the we can assist. We are here to help. -IB"
At #Vikings game #usbankstadium. WiFi sucks! #Sprint sucks! No reception! | @402432 Seeing your post brings great concerns to us. Can you DM us so that we can investigate further? -ES
When you just want to stick with @115714 but their customer service is absolutely awful.  #Goodbye | @402433 We are concerned about your message and we'll be happy to help you. What seems to be the issue you're having? - CE
@TMobileHelp can you kindly check if I can get the #iPhoneX? We have multiple lease thats why lol | @259753 Can you please DM me so I can get you some specific information? *EllenA
@TMobileHelp can you kindly check if I can get the #iPhoneX? We have multiple lease thats why lol | @259753 Hi this is Ellen your Magenta Hero today. I am happy to make sure you will be all set to order the IPhone X. Whic... https://t.co/UfZsou2tg5
@115913 @TMobileHelp 2/2..now this morning I have a completely NEW answr which isn't what was said-DONT THEY READ THE NOTES!? Very upset | @157338 @115913 We definitely want to make sure you're taken care of! I will respond & meet you back in DM. https://t.co/ZxXpYRedaq *NicholasTomchik
"@TMobileHelp Why would my Digits online show that no lines are available?? | @402469 Hey Queen, DIGITS is awesome and I want you to be able to use that! Send me a DM here https://t.co/gU6UH2rJT8 so I can help! *DanLawrence"
@115714 has given me the run around alllllll morning!!!! So annoyed. | @402505 We don't want you to have any issues. Please let us know what's the problem? Let us know. -  CF
Hey @TMobileHelp I've requested 2 times for my iPhone 6s to be unlocked and i keep getting an email back stating its not eligible (1/2) | @278967 Howdy!  Let's check it out I am happy to dive in and help! - https://t.co/Llbz2sQI37 *JohnKuhn
@115911 has the worst service! How does my navigation stop working when I’m in the middle of no where?? | @402623 Ouch! We don't want you stuck half way through your trip! Dm us your location so we can check it out! *ElleA
I am so tired of getting screwed over by horrible @115911 customer service... | @398238 Ouch! That's never our intention! Send us a DM with your concerns so we can assist! *ElleA
@115911 #nooice https://t.co/bl4UCS5VTO | @341848 Nice! Love those speeds and we appreciate the shout out! <3 *KyleSaragosa
"beware of @115714 scam. fraud. worst customer service | @402636 Thank you for reaching out to us.  We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"@115714 provides an extraordinary horrible phone service. Coverage couldn’t be worse for 94$ a month. | @217320 This is concerning! We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. -SJ"
"@sprintcare Having a terrible time with the contract buyout. They said they've received my phone, but I can't complete the transaction | @402637 Oh no, we would like to get to the bottom of this.  Please provide your contact number and best time to contact."
@115714 your connection is shit | @402638 Is the issue impacting anyone else in your household or around you? Does the issue happen in one or multiple locations? - LS
@115714 your connection is shit | @402638 Thanks for letting us know! How long have you been experiencing this issue. Is your issue related to voice. - LS
"Last month with @115714 since they like to rob people | @402639 Good day, how can we be of assistance today? - FS"
@115913 Hey there.Happy Wednesday John! Question:is there any way to get a Tmobile shirt without working there? 4Halloween@myjob | @174851 @115913 Head to https://t.co/bjPuexYdEC for all the available T-Mobile shirts and swag. *DanKing
"@115911 @115913 love what you guys are doing! However need you to get the signal/data improved at the biggest hub in the city #1bar | @309065 @115913 We're all about making sure you're getting the best, Billy. Please DM us where you're seeing this at: https://t.co/cuEwtd2epS *DanKing"
"Thank you @115858 and @115821 for releasing geolocation info. It's @TMobileHelp that is still needed, seems they're just blowing it off. https://t.co/Qu9y8PadDj | @402301 We’re making this a priority and are working with law enforcement to help any way we can. *KirstenHartford"
"Thank you @115858 and @115821 for releasing geolocation info. It's @TMobileHelp that is still needed, seems they're just blowing it off. https://t.co/Qu9y8PadDj | @402301 Don't worry, we're on it! We’re looking at all the ways we can help locate him. I hope that you have a wonderful day. *LaurenWalker"
"@115911 @115913 service in open air elevated station queensboro plaza...appalling; $70/month?!? https://t.co/Fz7pakZt1Y | @144892 @115913 We want you to get the best speeds available. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"My @115714 contract is up I'm thinking of going back to @115911 | @402863 We'd love having you with us, Kami. Please DM us. *GiselleM"
My @115714 contract is up I'm thinking of going back to @115911 | @402863 We'd hate to see you leave. Allow us the opportunity to change the way you feel. Tell us what's happening so we can look into the issue. -BC
My @115714 contract is up I'm thinking of going back to @115911 | @402863 This isn't the type of feedback we'd like to receive from our valued customers. Can you tell us what made you come to this conclusion? -BC
"@115911 @115913 why have your stores not received the V30 yet..? Had this issue with the V20 last year too. I'm not paying $20 to ship | @402868 @115913 Upgrading should be fun. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"Hey @115911, you scammed my wife and wouldn't make good. Enjoy your $140 crooks. You just lost my business for two new lines. 🖕🖕🖕🖕 | @402870 We're happy to address your concerns. Please DM us. We're here for you. *GiselleM"
"I’m getting at least 3 scam calls a day 😫 help @TMobileHelp! | @402873 Oh, no!  Spam calls are no good!  Send us a DM and give us some details. https://t.co/WZM6cbcgHU *JonPorter"
"@TMobileHelp, want to let you know I tried 3x to pay bill on website, didn't work, finally paid thru app. Might check ur system. Thx. | @402875 Thanks for the feedback! Will you send me a DM for what happened online, please? https://t.co/dPHUAru2pc *MikeVance"
"@63003 @115714 2hours on the phone still no help u guys r the fkn worst @39143 @6674&t @115725 @6961 I got 4 lines lets talk #dun | @403065 Hey there, are you still on the call with our representative? Was your issue resolved? Send us a DM, we'd like to help. -MB"
"20 mins hold time @115911  NICEEEE | @403083 We're all here for you and your time is valued, Lizamarie! If you still need us, send us a DM & T-Force will assist! *KeithM"
"@115911 have u had any problems with the Stylist3 bring to hot to use as a phone? My phone has been getting really warm. | @166274 Hmm, there could be many factors to this. Send a DM our way and we'll take a closer look! *HeatherSaenz"
"@115911 never heard back from 2nd level tech support...  not great customer service for only day 2 of switching service over | @403143 Hey there, Kris! What's going on? DM us some more info! *MelindaR"
"@117543 - Sir, T-Mobile is now in Bozeman, MT with 4 bars, but I can't port my att service to t-mobile.  I can't loose my att number and am stuck with AT&T until this is resolved! | @398040 @117543 We can definitely help with your # port. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams"
Hi @115911 I've moved to a different carrier but need to be able to access past T-Mobile bills. How do I do that? | @403335 Hi Chris! We'll happily assist! Send us a DM and we'll see if we can get you what you need. *WhitneyJ
Worst service ever. @sprintcare  is seriously holding us hostage by refusing to honor their reimbursement promotion. | @167665 Thank you for allowing me to ensure your Visa Cards concerns get resolved.    I will contact you with a resolution.
"@sprintcare When Sprint SIM card fails, store says I must call & support says new card is free but $12.95 shipping is how to lose a customer | @403408 Oh no! I’m so sorry to hear that you’re thinking of leaving Sprint.   Please send us a Direct Message. -CP"
"@sprintcare mycellular service keeps reading “no service” or “extended network” since Friday. It’s basically only good on WiFi? Zip is 78852 | @403411 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
"WHAT IS THE POINT OF CUSTOMER SERVICE LINES IF ITS JUST AN AUTOMATED SYSTEM I NEED TO TALK TO A HUMAN @115714 | @403412 Hey there, thanks for reaching out to us. How can we assist you today? -LK"
"Embarasing that even customer service @115714 doesn't know u can't talk & surf w/iPhone 7 | @166486 Please send us a Direct Message, so that we can further assist you. KC"
@115913 all you seem to care about is new subscribers. What about us long term Oh wait we don't matter. To busy with @ATT | @403658 @115913 We have love for all our customers! Check out https://t.co/p6mO5INt1p for our current offers *RachaelTansey
"Stealing WiFi at a McDonald’s in Abu Dhabi cause using my @119511 would cost a fortune. @115911 and @115913, can u help in the future? | @403659 @115913 We've got your back on Team Magenta. Check out https://t.co/cOQ9z67ihP for coverage and rates! *RachaelTansey"
@115913 got anything for internet in vehicles? | @403660 @115913 We have just what you need here https://t.co/2AWx764hEa DM us for help https://t.co/Et1Fu7xZtb *BarbPelotte
@TMobileHelp want to switch to you. Will you guys pay off my hubs phone? Samsung Galaxy S7 edge?? | @403740 We'd <3 to have you join the #MagentaFamily! Send me a DM to chat. ;) https://t.co/cbaCC4vqgh *MichelleWalker
@115913 any news about iPhone X preorder deals? | @403741 @115913 Yes! Check it out: https://t.co/IQvDy4xtG0. Thanks for being a part of our family! <3 *NicholasTomchik
"@TMobileHelp best speeds I've EVER had at work 😁 btw,my LTE icon is missing 😯 https://t.co/uW6LDGg1YI | @150487 Great speeds indeed! Let's make sure LTE stays up and running to keep the speeds Cheetah-fast; DM me: https://t.co/rIZzKwKb2m *KurtMartin"
"Someone is seriously trying to hack me now. Just reset my sim @115911 help, why did you let this happen | @267976 Derek, we're happy to address your concerns. Please DM us. *GiselleM"
"Goodbye @115911 — Back to @att . Will miss the international coverage; won't miss the ""No Service"" here in the States. | @403935 Tim, we don't want to see you go! We want you to love your coverage everywhere. DM us so we can take a look! *MelJ"
"@115911 having to wait 24hrs to port a number that you all cancelled in error is completely unacceptable...on top of spotty coverage #help | @403954 Thanks for reaching out. So that we can assist you better, send us a DM and we'll get you squared away Dwight. *KaeW"
@TMobileHelp  Add me to the iOS 11 list of signal fail. My iPad Pro has become all but useless on @115911 since upgrading. | @404038 Hey Steve! Not cool! :( DM me so I can make your iPad a Pro again: https://t.co/rIZzKwKb2m *KurtMartin
"How long does the Apple Watch take to arrive in store. I ordered this at @115714 almost a week ago! 
Come on guys... | @183862 Thanks for reaching out via the secured forum, I'll be reviewing your info & going forward, I'll be responding there. -MM"
How in the flying hell can I have no internet connection AANNNDDDD be on “LTE”?????? Wtf @115911 https://t.co/fYwSWvprfH | @404221 Hmmm that's very strange....Send us a DM with your location so we can take a closer look! *ElleA
"Wow @115911 allowed someone to switch my SIM cards at 1am last night, giving them access to my digital life. But, no #bitcoin. HAHAHA #2FA | @404222 Kurt, if you feel like your privacy has been compromised please DM us here and we'll look into it. *KaeW"
"Wow, my best speed test in Dublin, OH .@sprintcare .@116447 .@29848 .@260054 .@29849 .@404235 .@404236 https://t.co/Sw38TRdXpx | @183424 Glad to see it!"
Not loving the new @115911 #TMobileTuesdays app.. time to delete | @404334 We don't want you to feel this way. Send us a detailed DM so we can send your feedback up. *NaeJ
"Hey @sprintcare I ordered an apple watch in store and it was supposed to come to the store but they sent it to a really old address of mine | @305855 Please send us a Direct Message, so that we can further assist you. -MC"
@115913 https://t.co/191pPjdzoH | @404442 @115913 Oh no! We can help with your payment. Can you shoot a DM my way? https://t.co/c6ROkAqiws *HollyAdams
"@115714 Do you guys have a Wi-Fi calling and hotspot sharing on your phone plans? i am a @115911 customer and I wanna switch | @147428 What's going on, Amjad? We can change your mind! Send us a DM and we can restore your faith in us! 🤗💘💘 *TarynS"
"@115911 Online payment not allowing valid CC. Who upgrades site without testing basic functionality? #GetNewDeveloper | @404442 Anil, we're happy to address your concerns and help you here. Please DM us. *GiselleM"
@115911 always disappoints me! Being a loyal customer means nothing to these idiots in customer service!complaints coming soon! | @404448 We only want to deliver the best moments for you. Send us a DM and we can talk more about your experience. *JeremyJ
"@TMobileHelp how to unlock Modem ZTE MF61 Tmobile ? plz dm me... | @404454 Hiya, Could you send the DM over to me as it won't allow me to send  #GotYourBack *LouM"
"@TMobileHelp how to unlock Modem ZTE MF61 Tmobile ? plz dm me... | @404454 Hey there.  We would love to help you unlock that ZTE, i will get the DM over to you now 😃   https://t.co/wSb32Hg1Da *LouM"
@115911 I’m on the jump program.  How do I go about pre ordering the iPhone X on Friday.  Using the jump | @404455 You can absolutely get the new iPhone X on JOD. Send us a DM so we can go over details with you! *ElleA
"@115911 @115913 why do you make paying a bill so difficult??
#whydoihavetmobile #tryingtogiveyoumoney https://t.co/kLAB3puVcM | @404456 @115913 I’d love to make this a smoother process for you. Please send a DM my way for help. https://t.co/Et1Fu7xZtb *BarbPelotte"
"@sprintcare @115714 this image attached happens way to often for you to be the fastest network with you claims against @115990 https://t.co/ZVzm4hsxvs | @267650 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"@sprintcare any idea when the outage will be solved in my area? | @404477 Hi there! We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. -SJ"
@TMobileHelp why are you being difficult with my phone unlock request ? | @404564 Oh no!  Let's dive in and check this out ASAP! Can you DM me? https://t.co/Llbz2sQI37 *JohnKuhn
@TMobileHelp How can I change my plan to tmobile one without incorporating canceled lines? | @404565 Only active lines would change if you were to switch! Send me a DM to get started! https://t.co/gLqwX4nHy4 *MontanaDaniels
"Hey @115911. Thanks for keeping me on hold for 30 mins and never coming back on the line. I guess I shouldn't expect any better. | @404566 You should expect only the best Stephen, because that's what you deserve. Send us a DM and we'll assist you here. *KaeW"
Yo @115714 my phone won’t stop freezing and I can’t hear any calls coming in or out.. I pay y’all too much fucking money for this 🙄 | @404693 How long have you been experiencing this issue? Have you recently done any software updates on your device? YP
"@115714 fuck y’all ! | @404694 Please send us a Direct Message, so that we can further assist you. -NE"
"@sprintcare My recent switch from Verizon to Sprint has been less than satisfying and am I now considering switching back.  DM to retain. | @404914 Unfortunately we can't DM you first. However, feel free to respond with a DM and I'll be here waiting to help. -SW"
"@sprintcare my friend is texting me but getting an error code. Se does recieve my texts however. Can we fix this? | @404916 Please send us a Direct Message, so that we can further assist you. --OC"
"Okay, so t-mobile gets free Netflix, at&t givin out free hbo sooo @115714 wya?? | @404919 Hey, Please send us a Direct Message, so that we can further assist you. -TT"
@TMobileHelp why is it so hard to get a s8+ sim unlocked? Multiple support attempts with no resolution and a complete run around | @405059 Hey there! Please shoot us a DM and we'd be happy to assist. :) *StephanieMarie
@115911 @TMobileHelp is there a expiration on the pixel promo? Mine doesn't ship until mid next month. | @405060 I'd love to provide you all the #MagentaDetails on this offer! Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@115913 John can you have a member of the executive team DM me I literally am getting two different answers from two reps on JOD pricing | @405063 @115913 Hi Isaiah! We've got your DM and will be replying shortly. Thank you! *AlissaFast
Customer service @115911 fail. 1) I returned the product that I didn't order. 2) you received my return. 3) now you won't refund my money! | @395957 Yikes! Let's get to the bottom of this ASAP! Meet me over in DM https://t.co/cbaCC4vqgh *MichelleWalker
"@115911 what's up with my network now | @167622 We only want your speeds to be up, Q! Send us a DM and let's take a closer look for you. *JeremyJ"
"@sprintcare Sprint has never done ANYTHING to apologize or do right by me when I've had an issue. I wish I could bill Sprint for MY time. | @405136 I understand the frustration, but is there something I can help with today?"
"@sprintcare online chat and at the store, ext. over the years. Once I fulfill my contract/lease with Sprint I will be switching services. | @405136 We apologize for the inconvenience in our customer service, but is there something I can help you with today?"
"@sprintcare fix your website https://t.co/2WJi1G09ZL | @405157 Hi there, I am an expert at this and would love the opportunity to look into this for you. Shoot us a DM. - CE"
Typical evening with @115714 as your service provider https://t.co/ZxP9sxfrh2 | @405158 Are you still encountering network issues?-DD
"@sprintcare @115714 hey, why don't you have this? #whathaveyoudoneformelately #netflixonus https://t.co/BxtwxtJoIp | @314040 @115911 Sprint currently has many amazing offers and promotions. Click the link for details https://t.co/OLXF2ShjmN . -SD"
@115913 what is the best way to preorder the iphone X for tmobile?  Web or mobile app?  Game day is coming and I wanna be ready | @405283 @115913 Hey! I'm glad you're excited about this amazing new device! Web or App is the way to go! Both are awesome! *AlissaFast
@sprintcare your signal stregth in South Dallas and East Texas is like an Amish village...No bars. Is there anyway to boost this? | @405326 Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"@115714 @sprintcare @124218 @180843 #sprintlies https://t.co/93WPbEqOSn | @205104 These cases normally takes 3-5 business days to be reslove, your case was created on the 24-10-2017. -MC"
@115714 @sprintcare @124218 @180843 #sprintlies https://t.co/93WPbEqOSn | @205104 I do understand this is frustrated at this time. There is currently a case on your account with regards of the same issues. -MC
I hate @115714  it no reason my bill should be this high | @405327 Pleasant good day. Shoot us DM. - FS
"before I start a rant on Twitter about the inability of @115714 to take care of their Customers! My patience is gone so please answer. (2/2) https://t.co/I4NXeQOMSb | @405328 Hi there, we need a Direct Message so we can discuss your account privately and securely."
"@sprintcare you officially have the WORST customer service ever.  Customers for 15+ years.  Unacceptable. | @405340 Wow, what's going on? We want to help you. -R.A"
"@115913 whats the catch??
 I just went to every cell phone provider for the iPhone x and you guys by far habe the best deal. | @405438 @115913 Sweet deal, right? Check out the deets, here: https://t.co/LfKlxD4wcr *DanKing"
"@115911 how to I upload my documents from Verizon to take advantage of promo, need help navigating the system #tmobilecustomerservice | @405439 We'll gladly help you out with the switch, Nathan! DM us here and we'll take care of you. *BlakeT"
"Shout out to @115714 for allowing me to get text messages only 24-48 hours after they're sent. | @265139 Hi there, sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -JD"
I don’t understand how I can go from perfect service to no service at all on my phone while sitting in the same spot. @sprintcare | @405508 (2/2) What seems to be the issue? - WR
I don’t understand how I can go from perfect service to no service at all on my phone while sitting in the same spot. @sprintcare | @405508 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@TMobileHelp I have not been able to send or receive MMS since yesterday. Tried a few things (turn on/off, WiFi on/off, reset APN) No luck. | @405719 Yikes! Messages are a MUST! I'd love to help - send me a DM and I'm on it! *HillaryTurner"
iPhone tomorrow! I’m hitting up the @115911 store first thing tomorrow! 😁 | @196433 Makes me look forward to Monday for you! I hope you LOVE your new iPhone https://t.co/iq4B8dCJFx *JessicaBrenhaug
@TMobileHelp would I buy able to use Apple's Student discount to buy a Apple tablet at tmobile? | @405721 Hi there! You would need to purchase it through Apple in order to receive your student discount. Thank you! *PhungDao
@115913 when will the Apple Watch 3 be back in stock...been waiting 3 weeks for restock but Apple Store has it | @405729 @115913 Let's look into this together. DM me: https://t.co/c6ROkAqiws *HollyAdams
"@115911 and it’s workers are the definition of incompetent | @405730 Whats going on? We definitely want to turn this around, DM us! *MelJ"
"@115911 Fuck you.  Y'all played the fuck outta me 😤😤 | @405759 How so, Ken? We never want you to feel this way about us. *NaeJ"
@sprintcare and please don't just send me the customer service number because the guy I talked to wasn't really helpful :( | @405775 I hate to hear you are having issues.  Send us a dm and we can get more information and help.
"@115714 why don't you guys have real people to talk to? Automated service can't provide service, then hangs up. 😦 | @405785 Hello, how may we help you today?"
Guess who’s dropping @115714?! | @405787 We don't want you to have problems. What's the issue? Shoot us a DM. -AV
"@115913 You guys are a joke! Offering free ""Digits""  and every month I get a $5 dollar charge! I should have kept my existing plan | @368619 @115913 We're here for you, Paul. Please DM us and we'll find out what's causing this: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare I was affected by #HurricaneHarvey my acct 245931242. I owe @115714 money I want to make payments, don't send me to collections | @405956 Are you needing to set up a pay arrangement. -FR"
"@sprintcare I was affected by #HurricaneHarvey my acct 245931242. I owe @115714 money I want to make payments, don't send me to collections | @405956 Hello I am so sorry you were affected by the devastating hurricanes. -FR"
"@sprintcare I have not been getting any text messages or very few of them for like a week now.  What is up with the service | @405957 Hey John, Thank you for reaching out to us. We will fix this together. Would you please send us a DM? Thank you. Ange L"
"I hate when ""a verification code has been texted"" to me because @115714 sucks and apparently can't receive any verification texts | @303320 Hello Jacob, how long has this been happening?"
@115714 is basura | @405958 Sounds like you're having issues and I'd love to help fix things. Please send us a Direct Message and tell me what's going on? -MM https://t.co/rMApsV8PQY
"cause this trifling. i done said my pin and security question 10x cause Babu Abducti cant understand my english https://t.co/9ngDLsb7UT | @405959 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
@TMobileHelp are there any deals to upgrade to the iphoneX yet or is it still $270 down? | @117235 Thanks for reaching out to T-Force! DM us so we can go over promotions we are currently offering! *Danielle M
"been on the phone with @115714 42 minutes | @405959 In order to further assist you. Please send us a Direct Message, so that we can further assist you. -CS"
"@sprintcare horrible service, i paid two days ago to have my service restored and its been restricted again | @406149 Let's check on that for you. Send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY"
@TMobileHelp My LTE speed is noticeably slower (< 0.5 Mbps) than usual in high-reception areas. Help! | @406289 Yikes!  Let's dive in and check that out ASAP!  Can you please shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn
@115911 change yalls logo to this I’m tired of crap not loading when it says I got 4 bars. You and AT&T gd https://t.co/1nyNFvMDUP | @406290 Yikes! Where are you located and what device do you have? Send us a DM so we can get this turned around! *ElleA
"My #opensignal TRUE Speed Test on @TMobileHelp! #tmobilesucks https://t.co/vtGvbZZlJC | @371295 Have no fear, fairy tech queen is here! :) Send me a DM so I can assist. https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp I keep getting service disruptions I can’t even use the T-Mobile app either it keeps trying to connect | @406291 Hey Larry, let's check this out together! Follow this link to DM me! https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 when do we get our #androidoreo update for the #lgv30 @115725 already making fans happy with oreo. @115913 https://t.co/8Jy6nIsynT | @406292 @115913 Stay updated with the most up-to-date software update related news, here: https://t.co/Rr9gquqLgQ *DanKing"
@115911 @115913 nice to know I was charged for 2 extra months after I cancelled a line on my acct and apparently its my fault. | @187632 @115913 Hi Zach! I'd love to work with you to get to the bottom of this. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp I received an OTA update for my N6 this morning that completely borked it. Please look into any updates going out today. | @406293 Hey and good morning :)  We would certainly love to help you with your updates!  Shoot us a DM and let's chat :) *KimWilliams
@115911 just spent 2hr in tmobile store switching account from corp to activate Apple Watch 3 still can’t activate NEVER  switch 2 tmobile | @392007 It's our priority to explore all avenues to get your products and services activated and working Nick. I'll see you back in DM. *EricPayne
"@115913 so John, I've been withT-mobile for years, but only now does my service suck. what's the deal? Metro? That's great, thanks! | @406328 @115913 Keeping you connected is my top priority. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@sprintcare is there some special reason I never have service?? | @406364 We understand the importance of have reliable service. Please send us a Direct Message, so that we can further assist you. -AB"
"@sprintcare Why Can I not get help? I ask for Account Services, I get hung up on. I call again and get transferred back to the main menu. | @406365 We apologize! Let us help! Please DM us to provide you assistance about this. -VS"
"@115714 - your web store experience is so bad you are making me want to go to @115725 or @115911 | @406409 What is the error message that you are receiving? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@127718 worst provider. @115714 I'm sorry I cheated on you, can I come back? | @406425 To better assist you in this matter, we highly recommend you to visit your nearest Sprint store. Please feel free to walk in to any nearby Sprint store where a store representative will be more than happy to get you started with Sprint again. - LP"
"@127718 worst provider. @115714 I'm sorry I cheated on you, can I come back? | @406425 To find your nearest store please click here https://t.co/hnO8EknhMC . - LP"
"@127718 worst provider. @115714 I'm sorry I cheated on you, can I come back? | @406425 What a great decision! You can surely come back to Sprint, you are always welcome for it. We're glad to hear you're reconsidering Sprint! Our network is faster and more reliable than ever and you'll sure love our service! - LP"
"Can’t wait to cxl my service with @115714 y’all service suck ass and y’all need to be boycotted. PERIOD!! | @406427 I am sorry to hear of this issue. Just to check, are you having issues with calls, texts, data or all? Please shoot me a DM with details. - LP"
@115714 why doesn’t my phone work in nyc | @406428 Hi! Let us help you out! Please send us a DM so we can take a look at this and provide you with a solution. -R.S.
"So @115714 what y'all go do about this service | @406441 Hey, what's going on? How may i help you? - BB"
@115913 @115911 I have noticed the decline in customer service lately. Also notice how the agents lie and BS. Very sad! | @188910 @115913 Hello! Great service is important and we'd love to turn this around. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp got a iPhone 7 jet black and I’m currently located lower c hall | @406290 Send me a DM and Let's dig in! :)

https://t.co/mWBmUyAVcs *MelissaWarren"
Why do I pay u guys insurance money if I can never properly file a claim properly ?!? @115913 @115911 | @406587 @115913 Hi! It's important to get that claim filed and I'd love to get to the bottom of this! DM us. https://t.co/3sF8qpf2nx *AlissaFast
"Don't be late! Bust the door down at 10am with an iphone 6 or newer in hand and we'll take $350 OFF! ONLY @115714 https://t.co/7BbG7soNR4 | @406635 You can also call before departing for confirmation, visit this link for contact info, https://t.co/X1DpDgk1EU. Sprint. -MM"
"How do I return my leased phone @115714 ? I went to 2 different stores and they wouldn't take it. | @406636 Hey Darren, how are you today? Did you upgrade and wants to send back your previous device? Shoot me a DM. -KA"
"Done with @115911, 2 months in a row get screwed by their ""Unlimited Streaming"" bullshit!!! #TheUnCaringer | @406778 We definitely don't want you to go! Meet me in DM to go over what we can do to help. *KurtMartin"
"@TMobileHelp I need to secure an Iphone X, help | @159424 I'd love to help you secure an iPhone X! Send me a DM to get the details! https://t.co/eNOMRUc3s7 *Shannon Pelletier"
Is @115911 down 😩 what's going in with my service | @406780 Oh no! Where are you located? Dm us so we can check it out! *ElleA
"Shout out 2 Sprint. TY for dropping my calls daily, overcharging me monthly, & breaching my contract annually. @115714  🤙🏾 | @406817 Hello.  This concerns us.  Please send us a Private Message with more information.  Thank you. -Felicia R"
"@115990 wireless reception in my house is awful & now #Asurion says I have to wait to replace my broken phone since a replacement isn't available. @ATT @115911 or @115714 maybe you can help me instead? | @406855 Hey Maggie, come on over to the Magenta side! Check out this link and let us know if you have any questions! ... https://t.co/jSTweOkBf8"
"@115990 wireless reception in my house is awful & now #Asurion says I have to wait to replace my broken phone since a replacement isn't available. @ATT @115911 or @115714 maybe you can help me instead? | @406855 Welcome to Sprint, visit: https://t.co/9Jp7q8bedM or https://t.co/tFcp64NxE0 to check out promotion for new customers like you. =) -NC"
"@115913 if you buy me out of my contract with VZW me and my family will gladly come to T-Mobile!  Bring us on your team! 💝 | @406886 @115913 We can help you make the switch. DM me, I'll assist: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp hi I was wondering if my account qualifies for $0 down for the iPhone x. | @216681 Hello there! Send me a DM, let's look! *TiannahReagor"
"@TMobileHelp Hey there, I have some iPhone X questions you guys are probably sick of answering, can we DM? | @406957 I'd love to answer any questions that you have. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
@TMobileHelp I wanna be on top of ordering that iPhone X. Offering monthly payments? Online or in store? Midnight on the 27th? | @406958 Let's get you those details! :) Dm me! :) https://t.co/86MicZnF9C *WarrenCamp
"@115714 @124218 pónganse a trabajar please... 
no service AT ALL in the southern part of Puerto Rico | @406993 Hi there! We are working diligently in order to restore and improve the service. Thanks for your patience. - LP"
"@sprintcare @115714 what is this charge? https://t.co/W7ztBosVF5 | @286460 Hey there, please send us a Direct Message, so that we can further assist you. - AW"
"50 min on the 📞 w/@115722 rep. #disappointed in your CS,  switching cell srvs now. Staying @116136 #newhomeowner @ATT @sprintcare | @407060 We wud love 2 have u join our Sprint family. U can click this link https://t.co/OLXF2ShjmN 2 view our current promotion. Plz send a DM. -CP"
Don't fw @115714 them folks tryna rob sumn w/ no mask. Fuck it mask off on my ass but no no no not today big fella | @407091 Hello there! Is there anything we can assist you with today. Please let us know. We're always here eager to assist. - KP
@115714 service really sucksss 😤😤 | @407092 This isn't the respond we'll like to hear. Are you having issues with your device? Inform us as such in a Direct Message. -HS
"@sprintcare I was just disconnected from call with a Sprint rep now my phone wont work, I get a message ""your account can not be validated"" | @407093 Please send me a private message so that I can send the secure link. -FR"
"@sprintcare I was just disconnected from call with a Sprint rep now my phone wont work, I get a message ""your account can not be validated"" | @407093 allow the phone to run the update please go to the link I am sending. Get started here: https://t.co/eiYn4n40wp -FR"
"@sprintcare I was just disconnected from call with a Sprint rep now my phone wont work, I get a message ""your account can not be validated"" | @407093 Please if you have an Iphone dial ##873283# talk -FR"
@115714 why does your service suck in Austin?? | @407094 @407094 - Are you having issues with voice? Data? Both? Within multiple locations? -LG
"@115911’s accessory stock in their stores is terrible. Unacceptable. | @407126 That's surprising, Marcus! What exactly are you looking for that the store didn't have? Please DM us and we'll take a look :) *ByronEdwards"
@115714 🗣YALL SERVICE SUCK IN ALOTTA AREAS 🤦🏽‍♂️💯 | @407259 Hi! Are you experiencing bad service right now? Please send us a Direct Message in order to look into your situation. -LR. https://t.co/rMApsV8PQY
"You know it's f****** stupid you guys say you have the service all over but I can't even get service in my own house thats B.S. @115911 | @407331 You only deserve the best, especially from the comfort of your home. DM us and let's look into your location ASAP. *JamieK"
@TMobileHelp hiiii I have a question. I sent you a dm. Please check it out. 🙃 | @407332 Got it! I just sent my reply and I look forward to working with you! https://t.co/GfMqTm3Joc *LizRackliff
"@115714 fix your shitty data service. $100+ a month for this shit is ridiculous. Fucking fix it | @407389 Hey Kayla, Thank you for reaching out. Would you please tell us more on this issue. Would you send us a DM? Thank you. Ange L"
"I swear a nigga data so slow I thought my phone was off 😭😭😭 https://t.co/XbEMJ9M50G | @407390 Hey there! We'd definitely like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115714 Daily occurrence for me here on my military installation. Two bars and LTE but yet the Internet doesn't work. Explain? https://t.co/UFtFz5nVYZ | @407391 Hi there, Let's check on that service for you. What's your zip code? Also please send us a DM so that we can assist. -AV"
@TMobileHelp Why was not my iPhone allow me to join public networks? Shows and tries to but never connects. | @407488 Making sure you can stay connected is crucial! DM me to chat :) https://t.co/jaHSC7lVt9 *JacintaJenkins
@TMobileHelp can I get a dm back please | @407489 Check your DM! *JennyRowe
LTE speeds supposed to be better in cities? Don't think @115911 is being very honest there. Downtown Seattle https://t.co/nUVbiwVkKQ | @128153 I got your back! Shoot over a DM so we can get this taken care of! :) *EmmanuelLopez
@115817 I’m so disappointed 😔 on how you delivered this package 📦 @115911 my iPhone 📱 had never had water damaged till you guys got it! #smh https://t.co/sTPgsH8dUa | @407490 The delivery of your device should be seamless. DM us and let's see what we can do to resolve this. We're here for you. *JamieK
@115714 get customer service reps that speak English please and thank you 🙃 | @407518 We do apologize for anything going on. Is there something we can help with? DM us -Maria Q
Never in my life have I received such terrible customer service on over 5 interactions. Say no to @115714 | @407519 .
"Surely @115714 tried to make up for this, right? No. They refuse to apologize for overcharging by over $1000, and Im forced to correct all. | @407519 I can see where that can be really frustrating. I would like to help. Send me a DM so I can get started with research."
"Not only that, but they blamed ME for the mistake, saying I should have caught it sooner. That's @115714 customer service. | @407519 Good morning. I would like to research this for you. Please send us a DM so we can assist you."
"FUCK YOU @115911 AND ALL OF YOUR REPRESENTATIVES GO FUCKING EAT SHIT | @407537 Harsh words, Morgan! What makes you say such things? DM us, let's chat about how we can make it right. *WhitneyJ"
"@115913  Please help, I am getting the run around for 2 weeks and no help. Just got off the phone with Customer Care for the 19th time | @407615 @115913 We're here for you and would love to help, Parth. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115911 @115913  I see 2 apps for T-Mobile ( my TMobile and the TMobile app).which one is needed for a speedy checkout of the iPhone x? | @407616 @115913 Send a DM our way and we'll make sure you're well equipped to order: https://t.co/cuEwtd2epS *DanKing
@115913 @115911 @TMobileHelp I’ve been waiting for a response for over an hour on Twitter Messenger | @204500 @115913 I’m sending a DM your way and will continue working with you there https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 what is the cost for 6 lines switching from sprint? | @167165 Hey there, Matthew! Great question! Let's take a look at what you've got going on! Send us a DM! *MelindaR"
"@115911 https://t.co/Yy13b0RHOW | @407617 Hey there, Alexander! Let's take a look at what's going on! Send us a DM! *MelindaR"
"@115911 is there anyway i can trade in my samsung s8 for an iphone 8? Even tho im not done paying for my phone yet? | @407618 Great question, Krista! Send us a DM, and we'll take a closer look! *KellenF"
@115714 I pay over 700 a month for service and still I get screwed. It might take me a month off work on the phone but #byeSprint! | @407662 Please send me a private message so I can further assist you. -FR
@115714 I pay over 700 a month for service and still I get screwed. It might take me a month off work on the phone but #byeSprint! | @407662 Hello I will be happy to assist you please go to the link Get started here -FR
Highly discouraged with @115714 my data has not work all day. @115911 I’ll be coming over after work. | @407663 Please send me a DM to further assist you. - BB
"@115714 is disgraceful. They blatantly lied to me at a store about the ability to use an iPhone internationally and won’t accept a return. | @407664 Oh no! What were you told? I would love the chance to assist you, Sir. This is not at all how we want loyal customers to feel. -SW"
"@115911 you're whole shit is terrible. customer service, terrible. service, terrible. no need to inbox me. ya'll are terrible! | @197729 Andrea, we only want you to be confident in our services. Please DM us and let's talk. We're here for you. *JamieK"
@TMobileHelp can you stop spamming me with useless text messages about features I don’t care about? | @407811 I want to help! Please follow this link: https://t.co/rAosiBSeqZ to DM me. Thank you! *PaulPerkins
@TMobileHelp What's the best way for me to pre-order an iPhone X through TMobile? My current phone is paid-off and won't be turned in. | @407812 iPhone season is here. Pls send me a DM so we may review best options :) https://t.co/6JAtI8jAfO *RubenHernandez
"Hey @115911 @115913 I've been thinking about upgrading to a Note 8, are you going to be doing anything like this anytime soon? https://t.co/sxje7j9D02 | @407813 @115913 We've got new deals coming out all the time. Checkout: https://t.co/aIZPWLwowe periodically for the latest. *DanKing"
@115714 Just what I want to do stay on hold for a half hour waiting to talk to hadji! Joke | @407837 Hello Larry. Are you still waiting to speak with the agent? Can you tell us if you were able to have your concerns addressed? -KW
How likely am I to recommend a friend to #sprint i don’t have service in the heart of south central if something happen I can’t even dialout | @323294 This definitely not the kind of feedback we like to receive. Is the issue impacting other Sprint devices around you. -TR
@sprintcare I need to have someone call me about the problems with my phone a ticket was created talked 2 some1 never called me back. | @299059 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q
@115714 @sprintcare we need escalation on an issue. It’s been a month on an account credit. Customer for 17 years. | @407742 Please send us a Direct Message letting us know the issue so we can assist you. -Felicia R
@115714 @sprintcare we need escalation on an issue. It’s been a month on an account credit. Customer for 17 years. | @407742 Good afternoon and thank you for bringing this to our attention. -Felicia R
"#sprint service really sucks | @407838 Hey there Jacob! Your statement is a real concern to us, exactly what made you feel this way? -MM"
"36 minuten in de wacht voor een aanvraag nieuwe afstandsbediening en een simpele pincode. Lekker @TMobileHelp | @407944 We would love to assist however we are T-Mobile US, you may want to try @121678 *TreBrewbaker"
@TMobileHelp has the shittiest customer service. | @407945 Yikes! This is not the way we want you to feel at all. Shoot me a dm so I can help. :) https://t.co/Hch7N8hFAc *ConnieMixson
@TMobileHelp I have Jump On Demand.  Want to order iPhone X Friday right at 12am.  How do I do that? | @407946 Hey Anthony :) Send me a DM to better assist you. *BettyAranda
@115911 I am quite unfair when customer get discounted phone and when you want to up additional line. One pay full price | @407947 Hey Cally! Do you want to add a line? DM us here with more info and we'll be more than happy to assist you. *ValerieP
"@TMobileHelp I'm getting 5 - 10 spam calls and voice mails everyday. The caller ID says Spam Likely. How do I stop this? Please help. | @407948 Hey there, thanks for reaching out! Shoot me a DM and let's figure this out for you! https://t.co/ATjBsB3har *KristiJaxx"
"I would buy the stuff to have dinner with my ❤️ at the beach 
#SprintRewardsSweepstakes @115714 https://t.co/r0Ced2MLPw | @407982 To enter, just click on the link provided  https://t.co/drNtYldHij - RM"
"I would buy the stuff to have dinner with my ❤️ at the beach 
#SprintRewardsSweepstakes @115714 https://t.co/r0Ced2MLPw | @407982 Hey Ashley, thanks for having such an interest in our Sweepstakes Promotion. - RM"
"So dam pumped up for leaving #sprint   Monthly goes from 95 to 35$ | @407983 We're sorry to hear we lost you as a customer. Hopefully, we'll win you back soon."
"Leaving @115714 once again ... there service is so fucking shitty.. idk why I even went back 😤 | @407984 We hate to hear you wanting to leave the sprint family, but how can I help you today with your services."
"You’re trash as fuck @115714 | @407986 Wow, what's going on? We want to help you. -JN"
"@115714 My cell acting up saying no service txt messages etc is there an  and issue ? Help its Annoying | @407988 Hello there!  Please, consider reaching us in a private message to better address this situation. - FS"
"@115911 with no service in @117118 stadium 🙄😤 | @378967 Hey Eric, we want to be sure you can enjoy the game. DM us and we'll look into this. *MelJ"
@115913 your call center customer service sucks....maybe you should treat customers that have been with you over 14 years decently | @408145 @115913 14 years is amazing and I'm here to help turn this around! Send us a DM https://t.co/3sF8qpf2nx *AlissaFast
I HATE #TMOBILE SERVICE IS TRASH @115911 | @408146 Oh dang! I want your experience with us to be nothing but great! DM us here with more info and we'll assist you. *ValerieP
"@sprintcare customer service sucks  I have a problem since 5/25/16 and no one has been able to solve it as we speak 17 months not solution 🔫 | @408181 Hearing this is concerning to us. Allow me to help! Please send us a Direct Message, so that we can further assist you. -AP"
@116447 Are you able to help your current customers that leased an iPhone 7 last yr and would like to upgrade to the new iPhone X? | @408182 You can always check https://t.co/GOihPpgeVm for our latest and greatest.  -Team @116447
I don’t get any signal in my own damn apartment https://t.co/f4xK8SVwaa | @407984 Ok and does this only happen in your apartment does this happen anywhere else?
@115714 I would go to Miami Beach with my new Jeep Cherokee Overland! | @408184 Hey! Remember to use #justforyousweepstakes and visit us at https://t.co/5BciNqgODO for further information. -  EH
"@TMobileHelp Your in store customer service is the worst experience ever | @408289 Whoa, that’s not how we roll! DM more about this! https://t.co/9RTnmWVDJe *SamanthaSylvester"
Seriously @TMobileHelp how do I stop getting these advertising texts? I’ve called ya’ll THREE TIMES NOW asking to turn them off! https://t.co/0nwsKmVlzM | @408290 Oh gosh! Let's get this turned off right away :) DM me to get started! https://t.co/jaHSC7DwkH *JacintaJenkins
@TMobileHelp when y'all shipping out IWatch 3's ? | @154052 You still with me Sevin? *DominickL
@115714 you guys are the most trash network  there is. Literally never have service anywhere | @408331 Please provide your ZIP code and your nearest cross streets so we can review your network coverage in a Direct Message. -AP
@115714 service is the equivalent of a rotten potato | @408332 Wow! What's happening to make you feel this way? -CS
A fucking hassle just to remove a line @115911 😒 | @278287 Hey Marce! We're here for you and can help out with anything you need. DM us here so we can take care of you. *BlakeT
I have to call @115911 probably a couple times a week because they screw me. Fml | @408445 Hey David! I want to make sure that you're assisted. Send us a DM here with more info and we'll reply ASAP. *ValerieP
Received an empty battered box from @115911 without my new iPhone that I was expecting. #TMobile Customer Service has been slow @TMobileHelp. Beware of such scams and get your phones from @115858 or a store https://t.co/W2RB0gqe9k | @408446 We'd love to get you taken care of on this. Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"Still the SLOWEST network in the US. 

Your upload speeds are sad, also. 

19mbps average download / 4mbps average UPLOAD

T-Mobile: 29mbps download / 12mbps upload

Can you hear that?? https://t.co/inC3V9P2KI | @197737 If your having issues with Sprint service Team @ marceloclaure is here to help. Please DM your contact # if you need assistance."
"I cancelled my account with @115714 in JULY and every month they bill and every month I have to go argue with someone it’s soooooo annoying | @408484 Hi Jane, Are you needing some assistance? if so please send a Direct message. -AF"
@TMobileHelp Chasity Scanlan-Sevao as helped so much keep up the good work guys | @323646 It was ALL you my friend! Setting you up for success is the GOAL! #MagentaFamWinning ✊ *ChasityScanlanSevao
"@115911 FUCK YOU!! 🖕🏼 | @408600 Woah what makes you say that, Angeleno? DM us here with some details so we can help out. *BlakeT"
"Hey @TMobileHelp if I tether from my phone to my laptop, will I be able to watch Netflix as part as BingeOn with my laptop? | @408601 Binge on is only available when using your mobile data, it does not apply to tethering :) *TiannahReagor"
@sprintcare @115714 https://t.co/xyiBAQG0of | @408657 Hi there! It seems you are having problems with your data service. Please DM us to further assistance. -L.D.
"#sprint and when you give new people 20.00$ a month for unlimited and when you have sprint you give them 60.00$ why because they want money | @199236 Hi there, we would be happy to assist you today. Can you send us a DM for further assistance? -OA"
@115714 you have the worst website to use. Fix it. | @408670 Tell us what's happening so we can look into the issue for you. We are here to help. -BC
@115714 you have the worst website to use. Fix it. | @408670 This isn't the type of feedback we'd  like to receive from our valued customers. What seems to be the issue? -BC
Sike hella mad @115911 https://t.co/TqLzqD09rK | @408864 What's going on to make you feel this way? DM us and let's talk. *JamieK
"@115913 
Hi John am still waiting for your team to get back to me. I really  want to be a part of the T-Mobile  family. | @326627 @115913 Hang in there, Lisa! They will be responding as quickly as possible for you. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 horrible service ! Do any of the reps know wtf they’re talking abt ?! 😡😡😡 | @124343 @115913 We always want to provide the best possible service for you, Christian. We're always here for you in DM. https://t.co/lH0SH5fy2m *MikeRice"
"Fuck I hate t mobile they got me fucked up #tmobile  
@115911 | @408865 Hey Mercy! That's definitely not the way we want you to feel so we've got to assist! DM us, let's chat! *WhitneyJ"
If I trade in my current iPhone for the iPhone X would I still have to pay the down payment ? @115913 @115911 | @119651 @115913 Hi! The iPhone X is one amazing device! DM us and we'll check out your options. https://t.co/3sF8qpf2nx *AlissaFast
Anxiously waiting to hear the conclusion of this @115714 @sprintcare customer service debacle. What would @ATT or @115725 do I wonder. https://t.co/Kn8SdbpvnL | @408909 Hey! Let’s get your issue solved! Please send me a DM so I can further assist you. -SH
@sprintcare (part 2) if I don't elect to buy it for the $150 right now will I still be charged a monthly lease fee? | @408910 Questions? You’ve come to the right place. Shoot us a DM so wecan further assist. - SP
@sprintcare My wife's galaxy S6 is not receiving all her text msgs. It's been going on for days. What can I do? | @408911 Let's find out more about this. Shoot us a DM so we can help. - NJ
"@116447 seeing as no one at sprint. Seems to want to stop harassing me should I file my TRO against YOU? | @214282 These issues resolved for you. Can you please send us a DM, so that we can be able to further assist? -TC"
"Why @115714  why???? | @408912 Wow, what's going on? We want to help you. -TR"
"@sprintcare Guess its time to publicly show how sprint Ickes to harass former customers with ads and bills after service ends | @214282 We truly understand how frustrating this must be for you, however we would like to take measures forward in having.... -TC"
@115714 my phones been freezing up non stop since the last iOS update... | @408914 Can you please send us a DM with the details so we can get down to the bottom of this? -ES
"hi @115911, why is service non-existent in West Virginia? 😒 | @409052 Cory, we only want you to be rocking out with our service. DM us and let's look into your location right away. *JamieK"
"@115911 do I have to move overseas to get a proper signal??????? Ugh!!! | @409054 Hey, Ayana! We only want optimum coverage for you at ALL times! DM, us. We'll analyze the area! *KellenF"
"@115911 it’s not letting me dm | @409143 @115911 My apologies. Try DM'ng us now, Duffy. *GiselleM"
@TMobileHelp just wondering if there are any phone deals for prepaid accounts. | @409144 We'd love to go over your options! Send a DM over so we can go over the deets! https://t.co/Qz0L1xpZB7 *MikePerez
"Hey just missed a call from you guys. No message was left. Any idea what it might be? @TMobileHelp | @119569 Hey Dirk! Not quite sure, but on a mission to find out. Send me a DM and let's dive in: https://t.co/hhkfSa6wT7 *JenniferJackson"
"@115913 Excuse me sir, why is your customer care not telling the whole truth to their customers???????? | @409145 @115913 It's important to us that you're 100% informed. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"@115911 so now I've 2 cancel all my family's inter ""unlimited"" lines, after a month of service just cuz u decided isn't unlimited anymore 🤔 | @409146 Oh no! What do you mean by that, Jon? We're here for you and would love to smooth things out. DM us here so we can chat! *BlakeT"
"1) @55 trying to use app to test @115911 speed and I get the “Network Connection Issues” even though I am connected to internet. | @409197 We're here to ensure that you have the best speeds, Brandon! Send us a DM and we can chat. 😁 *TarynS"
"@115911 idk why I pay $140 a month just to not even have service from the comfort of my own bed | @409198 I do all of my internet browsing from bed, and I want to make sure you can too man. Send us a DM, we got you back! *KittyG"
Paging @TMobileHelp: @AmazonHelp could use some tips on how to properly address user's issues. | @397889 Hi David thanks for reaching out to us. We'd love to help shoot us a DM. *EricRobinson
@TMobileHelp Your JOD requirements have changed and we tried to upgrade phones today. Very disappointed and am looking to switch carriers | @409204 I would love to help! Please send me a DM so I can help sort this out. *VictoriaW
@TMobileHelp I need info about the iPhone X and Jump on Demand. | @267502 Great choice! Shoot me a DM and we can get you all the deets! https://t.co/gLqwX4nHy4 *MontanaDaniels
"Hey @115714 
You suck at customer service. | @409254 Customer service is one of our main priorities. Please allow us to turn this around. What makes you feel this way? -TT"
"@sprintcare @116447 billing was supposed to call me weeks ago, and never did. | @409255 We apologize for the issues you are experiencing. We will reach out to you today to address your concerns."
"@116447 I sent you an email, I am dealing with fraud and have been lied to realize the issue by customer support. | @409294 Hey Mia! Team @116447 can look at your account. Please send us a DM with your contact information."
"@115714 can you please get your act together and get my service back to normal. | @409295 We'll like to assist with any concerns you may have. Please send us a Direct Message, so that we can further assist you. -SD"
"@115911 So Upset I Missed Out On The Capes 😢Every Store Around Me Ran Out 😔 | @409368 Ohh no! Don't fret, Dev! We want you to #GetThanked! Send us a DM, and we'll try and locate one for ya!🤞🏽 *KellenF"
"Still waiting @115911! How can I owe $1,300 for NOTHING for 3 years & never be notified until DELINQUENCY shows up on my credit report? 😭 https://t.co/vxwh9r34vH | @409369 You are important to us and we've received your DM Brett - I'll be replying to you there momentarily. *MattLegleiter"
"@115913 having issues w Netflix and T-Mobile recall. Keep getting error code 5.2 playback error | @409370 @115913 Hey there, Ray. We'd be happy to help in any way that we can. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115913 T-M-T swag https://t.co/SRlJs16b1z | @365522 @115913 Super Cool!!!! I will would be happy to help, if you let me borrow a set :)!! *JessicaG"
"@115911 worst company ever such a great customer retention you guys have, about to cut my service | @409371 Please let us know what we can do to help. *JessicaG"
"@115911 worst company ever such a great customer retention you guys have, about to cut my service | @409371 Oh no! What's going on? I see you sent us a DM as well and we will reach out to you there to get to the bottom of this! *ElleA"
@115714 y’all are so garbage. | @409388 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
"No 3 or 4G, #internet for no apparent reason @115911 @TMobileHelp & geen #Storing #TMobile ??? https://t.co/L9rtBpxsHM | @409491 We want to ensure you get the best service possible, please send us a dm to better assist you. *DyanaOrtiz"
"@115913 @TMobileHelp I sent a dm please read | @208263 @115913 Thanks for that, Terri. Replying to your DM now. *KyleSaragosa"
Fuck @115714 | @409545 Hi Kayla. Can you let us know what issues you are having to provide this feedback? -EG https://t.co/rMApsV8PQY
@TMobileHelp check your messages please | @208440 Thank you so much for sending us that DM! I'm responding to it now and I'll be right back to you. Thank you! *TylerRoquemore
Thk u magenta @115913 | @166291 @115913 I know it can seem a little confusing. What is confusing to you so I can help you? *EllenA
"@115911 So sad, I thought I had redeemed the #tmobiletuesday Dunkin $2 card and loaded it to my Dunkin app only to find I hadnt. 😥 | @409645 Hey there! We want you to #GetThanked! Send us a DM, and we'll assess your options! *KellenF"
@TMobileHelp @115911 Are you guys going to make us call to upgrade to the iPhone X like we had to with the iPhone 7+ or we good online? | @265518 Hey  thanks for  reaching out can we go to a DM please? *WendyP
"I just went on a college day, i loved it. But the downside is I didn’t have any signal there ): that means I might have to leave @115911 😭 | @409649 We want to be there for you during your college years my friend! DM us and let's look into your location. *JamieK"
@TMobileHelp counting down the days til when i get to say goodbye to T-mobile and their worthless piece if shit service. | @180733 It breaks my heart to hear that you want to leave us. :( Can you see me in the DMs? https://t.co/sBIVWmm6X2 *EddieGough
"Really wonder how I've ""gone over my data"" on an unlimited @115911 plan while on WiFi... 🤔 | @409680 That doesn't add up, Jim! 🤔 Send us a DM, and we can see what's going on! *TarynS"
there’s nothing worse than dealing with @115714 | @409700 Hey there. What seems to be the issue? Let us know. Sprint Cares! -  CF
"@115714 can you fix it please https://t.co/pAwPJFYAMZ | @409713 That's not the feedback we would like to get from our valued customer. Please, send us a DM so we can further assist you. - VC"
Wondering why you sell phones in areas where THERES NEVER SERVICE biggest scam going on rn @115714 | @409759 Oh no! This is seem very concerning to us. Please let us know why you felt this way? We are happy to help. -RM
@TMobileHelp how can I tell if my current phone is on the IEP or JUMP program? | @409850 Hi this is Ellen your Magenta hero today. It is very important to know where you are!! You can go to your online ... https://t.co/QwwKFO1heV
@TMobileHelp can my grandma get T-Mobile one 55+ with only 1 line? How much? I see 2 lines is $60/mo with auto pay | @409852 Hey there send me a DM so I can go over a few options for you. *TremiekaS
"@115714 @sprintcare great service, terrible... terrible customer service! Hours of time lost with customer service every call. | @405136 I can definitely provide feedback on any agent or any situation! -Maria Q"
"@115714 @sprintcare great service, terrible... terrible customer service! Hours of time lost with customer service every call. | @405136 Customer service is one of our main priorities! We do apologize for any issues -Maria Q"
@115714 i'll be switching to you guys soon | @409907 Nice news! :-D you can visit https://t.co/9Jp7q8bedM or https://t.co/tFcp64NxE0 to check out promotion for new customers like you. =) =) -NC
"@115714, stop texting me.. https://t.co/g6oZ1Be85u | @409908 Please DM us if there is an account or service concern we can address."
"Typical over-promise service provider: @TMobileHelp @115911. Promise: unlimited calls to Mexico.
Caveat: if we decide to connect the call. | @409128 I want to make sure that you are connected everywhere you go, shoot me a DM so we can chat! https://t.co/b1rv6Im6uc *HolliePace"
Great job @115911!! One reception bar at Bryant Park in the center of the largest US city and your app finds no improvement to make! Do something! #lame https://t.co/XaNdWf9ey7 | @409991 You only deserve the best coverage from us. DM us and let's look into your location right away. *JamieK
Thank you @115911 for paying ME $$ to upgrade to an iPhone 8. DM for details! https://t.co/Se5Os56o9U | @409993 We're excited for you! *TiannahReagor
@116447 I need your help and the assistant of other Executive members @sprintcare @115714 | @281853 We would be happy to help. Send us a DM letting us know how we can do so. Team @116447 https://t.co/zoneRdc33g
"@115911 any deals on v30 I ordered any rebate or anything... | @410042 We sure do, Miechelm! Check them out here:  https://t.co/p6mO5INt1p *RickK"
"@TMobileHelp , My iPhone 5 is failing. Want to stay with TM, don't have $328 to pay right now. iPhone 8+ 256g or 7+ 128g. Options? | @410053 We don't want you going disconnected, Dave! Send us over a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"I'm not sure my phone plan is working for me anymore @115911 . Where is the deal? | @410060 We got you, Alicia! Send us a DM~ We'll maximize your savings & and your plan! *RickK"
"@115913 i am so close to saving $300 upfront by porting all my numbers to verizon. (Vzw doesn't require the downpayments tmo does) | @410061 @115913 Oh no! We can do better than this. I see your DM's, we'll meet you there. *HollyAdams"
"@TMobileHelp No service at all in Denton, TX? | @410062 I see great service! Let's figure this out. Send me a DM: https://t.co/iq4B8dCJFx *JessicaBrenhaug"
@115911 why is my data running so slow. 🙄 | @410063 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
Worst service @115714 | @410101 How long has the issue been occurring? Is anyone else being affected by the issue? -BC
"Worst service @115714 | @410101 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
Worst service @115714 | @410101 This isn't the type of feedback we'd like to receive. We understand how frustrating service issue can be and we'd be glad to assist. -BC
"So @115911 @115913 I'd like to place my order for a 256GB iPhone X please and thank you. | @410136 @115913 Looks awesome, right? We'll have more info around ordering soon. Stay tuned. *DanKing"
"@TMobileHelp why can't I order iPhones through Apple with their payment plan online? | @410137 Hey there Stefan, that is a great question. Send us a DM so we can chat! *MatthewB"
"I have an email from @115911 saying I must return my CellSpot router by October 17th (a week ago!) in order not to be charged. Eh? | @284141 Hey Galen, I'd love to assist you with the router. Send us a DM here with more info and we're on it. *ValerieP"
"Sent an email to @115913 - T-Mobile CEO....sad it had to get that far but here's hoping for a response! 🤞🏽🤞🏽🤞🏽 | @382072 @115913 We are also here to help Alina, please DM if you'd like us to look into this for you. *StephanieGarza"
@116447 When are we going to hear announcement? | @410161 Please stay tuned to https://t.co/0qT1rLBLtN for updates. -Team @116447
"@TMobileHelp I have a galaxy s6 and it just stopped sending texts. I am receiving them, outgoing messages just say sending nothing happens | @410232 Hey Graig, send me a DM and we will get that fixed! *KellyG"
"If you thinking of going with @115911 don’t! They’re the worst. #tmobilesucks #shadybusiness | @372590 That's absolutely not the view we want you to have, Sandra! DM us and please allow T-Force to turn your experience around. *KeithM"
❗️❗️❗️❗️❗️ OR JUST TO HAVE SERVICE PERIOD🗣🗣🗣🗣 https://t.co/qDynaM6NbL | @410243 Please provide your ZIP code and your nearest cross streets so we can review your network coverage in a Direct Message. -AP
@sprintcare what's with service right now ?? do better please | @410244 What kind you issue you are experiencing? Is it voice or data? -BJ
@115714 please help!! Longtime customer w/5 lines of service and ready to close my account and move my business.. please help! | @410245 We would hate to lose a member of our Sprint Family. Please send us a DM with this details of your situation. -JR
How I got LTE but still can't even watch my anime? @115911 y'all ruining my night lmfao 😭🤦🏽‍♀️ | @410340 We would never want to ruin your night! Let's figure out what's going on. Send us a DM to get started. *JasmineS
@115714 @sprintcare @116447 What is the Magic Box? | @254813 Hello Matt! Team @116447 can give you additional information. Please send us a DM with your contact information.
"My bill is paid. I'd love to know why my internet only works 60% of the time @115911 | @410436 Hey, Brianna! We want you to have optimum data at ALL times! Send us a DM, and we'll assist! *KellenF"
@TMobileHelp @115877 11€ for a 3 minute call. How is that even possible? https://t.co/9jH7iY6iBg | @410494 Hey! Shoot me a DM here https://t.co/QHDTFHxSPu and we can check it out! *KrystnYogi
How can I progress like this @115911 ...?  🙄🙄 https://t.co/X5xXSh5nLp | @362711 Hmmm let's get those speeds back up! Send us a DM and we'll check this out *ErikS
"Whenever I hear people say @115911 has a great network https://t.co/PSTsJwaqB6 | @410495 let's turn this around, send me a DM! :)  https://t.co/ezZMoc7QXB *GraceFranco"
"@TMobileHelp thank you for being great | @410496 It's easy with customers as great as you! :) If you need us again, we're just a DM away! *JustinRhodes"
@115714 why yall love to play with us peoples emotions wit your prices and service ?¿ | @410530 Hi there! How can we assist you? -RL
@116447 @52002 @120330 @136083 @127587 @sprintcare please stop harassing me | @214282 We apologize for any inconvenience this has caused. We would like to help. Team @116447 will DM you.
@116447 @52002 @120330 @136083 @127587 @sprintcare please stop harassing me | @214282 @116447 @52002 @120330 @136083 @127587 We hear you! We have your info and will do what we can to STOP any unwanted emails Team @116447
"I wish someone could tell me how it's alright for @115714 to steal 378.33 from me 😑 #crooks | @410531 Hi James. Its never alright to steal. Please send us a Direct Message, so we can further assist you. -CA"
So I can't call my grandma bc @115714 is acting up ????? WOW. | @410532 Hey I saw your post are you having issues with your service? Shoot me a DM me letting us know. -IB
@115714 worst customer service. Just hung up on me because I was trying to cancel my account 😂🤷🏽‍♂️ | @410533 This concerns us. Customer service is one of our main priorities. I can definitely provide feedback on that agent. DM us -Maria Q
"@115714 worst customer service. Just hung up on me because I was trying to cancel my account 😂🤷🏽‍♂️ | @410533 @115714 I'm glad we were able to get that resolved for you! Thank you for being the best part of Sprint, have a great day! -Maria Q"
@sprintcare yooo! Will my phone work in Mexico ? | @136922 Thank you for reaching out to us. ¿Are you going to use the  IPhone 6s? - LS
"@115913 @TMobileHelp Since it's been almost a year and you guys still can't get this fixed, it's time to start looking at other carriers | @367448 @115913 We want to help turn this around. I see your DM's, I'll meet you there. *HollyAdams"
🙄 why does my phone say no service @115714 | @410605 How long has the issue been occurring? Is anyone else being affected by the issue? -BC
"🙄 why does my phone say no service @115714 | @410605 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
🙄 why does my phone say no service @115714 | @410605 This isn't the type of feedback we'd like to receive. We understand how frustrating service issue can be and we'd be glad to assist. -BC
@TMobileHelp will I need to call in for the preorder tomorrow night for my @52347 account? | @410657 Hey! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! :) *KrystnYogi
"So is iPhone X preorders going to be conducted as years past; same ole call in to 1-800-CLUSTERF**K?@TMobileHelp 

And I say that with a 😏😏 | @410658 We have options for days to preorder, send me a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
My screen cracked in a life proof case @115714 I want my money back!!! | @410778 We will like to gain a better understanding of this issue. Can you please elaborate more on this issue for us? -TR
"This is the second time @115911 tries to screw me over. 😒😡 | @410985 What happened, Jan Jan?! ❤️❤️ Send us a DM and we can work this out. *TarynS"
@TMobileHelp be careful with user “JustinArtiFact” he scams people and companies ! Stay away | @410986 Shoot me a DM  https://t.co/oJwi530Mfi   and I can get right on it for you! #MagentaSuperHeroIsHere! *KiaWashington
"@115913 I need a coverage map asap my family hasn't heard from me in weeks and I think they've given up on searching | @410987 @115913 We're here to keep you covered. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
@115911 when will i get my watches?  They were supposed to be sent directly to the store yesterday and I was picking them up tomorrow. | @289438 Great question.  I'll review the order details and provide you an update in DM. See you there. *EricPayne
"@115913 @115911 I’m thinking about switching over, thoughts? | @410988 @115913 Do it! We're here to help you out if you have any questions. https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp I am still waiting for someone to reach to me. | @407947 Cally, thank you for reaching out! Can I please have you send me a direct message. *MaureenHailey"
"@TMobileHelp Hi i have a Q. if I have a pay arrangement set up for monday, will I be charged then even if I make the payment friday instead? | @163115 Hi there June! I can get you the answer on your payment arrangement, can you please send me a DM. *DanielaP"
@116447 @sprintcare Really? Why is it that all the other companies in Puerto Rico are on air but @115714 ? @115913 @115911 https://t.co/DMmQAAJt7L | @176886 Please refer to our press release for the most up to date information about the recovery efforts in PR. https://t.co/lcWVtQ4Xv9
@116447 @sprintcare Really? Why is it that all the other companies in Puerto Rico are on air but @115714 ? @115913 @115911 https://t.co/DMmQAAJt7L | @176886 Please refer to our press release for the most up to date information about the recovery efforts in PR. Thank you. Team @116447
"@sprintcare can y’all give me a number to reach a higher up in sprint than what the 1800 number connects me to. | @411035 Hello Austin, what's going on and how may we help you?"
Getting AWFULLY tired @115714 @sprintcare of having to tweet about your terrible customer service to get ANYTHING done! @116447 | @201031 Team @116447 will be happy to look into any service concerns you may have. Please follow and DM us with more info!
"@115714 very unhappy having to pay $700 because the guy at ATT store activated instead of ported. Typical sprint keeping the line active#BS | @411192 We're sorry to hear we lost you as a customer. Hopefully, we'll win you back soon. Please send us a Direct Message. -CO"
Ok @115714 ... when my phone issue is legitimately your fault? Maybe tell your store employees not to act like I’m the one causing problems | @411194 This sounds concerning. Please let us know what is going on or what happened at this store to better assist you. - JF
@115714 LITERALLY HAS THE WORST SERVICE EVER | @411196 We do not want anything related to our company being viewed as the worst. What can we do to assist?
"Haven’t had LTE  service with @115714 for at least 2 months!!!! Y’all sure did lie about that “reliable service”, had to turn off the lte... https://t.co/pTypOAiv22 | @392638 Hi there, this is concerning to me. Please send me a Direct Message, so that I can further assist you. -MC"
"@366206 this definitely isn't normal, is it? https://t.co/rWEWjcyhvF | @176410 Let's check into this right away DM me to get started :) https://t.co/jaHSC7lVt9 *JacintaJenkins"
"@115911 I can't find my account number. My phone doesn't work, your instructions do not work and and you do not answer phone or chat. | @411319 Oh no, Misty! We HAVE to get that straightened out ASAP! DM us so that we can get you the assistance you need! *WhitneyJ"
"@TMobileHelp for the second day in a row i randomly stop having any data on my phone | @411320 Not on my watch!! Have no fear, Danny Boy is here! I'll be your superhero, DM me!! https://t.co/oIBK3mlmoz *DannyHarvey"
"Hey @115911 get your shit together cause I do not pay for my fucking cellular not to work | @411321 Yikes! I want to make sure you're connected, Megan. DM us here with more info to take a closer look at your coverage. *ValerieP"
"@TMobileHelp hi, I plan on upgrading to the iPhone X. Could we talk about my upgrade options? | @224428 I love phone upgrades, send me a DM and let's talk about the details! https://t.co/izQCWNdYgX *NickSuzuki"
Pretty irked that the @115911 cell spots only work with smartphones. | @358578 Hi Rebecca! I want to make sure we get to the bottom of this for you! DM us so that we can go over some options! *WhitneyJ
@115714 sent me a text said my phone bill is almost due 😭😭😭 man yal too good | @411338 Greetings. Is there anything that we may assist you with? -JT
"We got beef now @115714 | @411339 Hey, what seems to be the issue today? -NR"
Called @115725 to upgrade to new iphone - transferred 5 times & will be switching bc found I was fraudulently charged for 2 years. @115714? | @411340 We would love to have you as part of the Sprint family! Here is a link to our most current deals https://t.co/OLXF2ShjmN -Maria Q
"@115714 you need to inform customers that if they don't hv unlimtd data you use there data to stream music. poor customer service. | @411341 This type of comment really concern to us. Please send us a Direct Message, so that we can further assist you. -RC"
@115714 that great service #POS #CountingDownTheDays https://t.co/CyQKSN22tC | @411342 Hi there! Service issues huh? Let us take a look into this for you. Shoot us a DM to further assist. -JA
@sprintcare me podria dar la lista de lugares con señal | @398760 ¡Hola Luis! Puedes verificar las zonas con coberturas en Puerto Rico accediendo al siguiente enlace https://t.co/qMppsdoG1s -JD
"@115714 why so slow restoring the service? Your service wasn’t the best, especially in Cayey, PR. But, now... are you really hard at work? | @411343 Please send us a Direct Message, so that we can further assist you. -ES"
@115911 customer service phone reps are THE WORST!!! I’ve gotten 3 different answers...from 3 different phone reps!! | @411397 Your experience is very important to us. Please send a DM. We look forward to assisting you. *GiselleM
Can't watch Grey's thanks to @115911 not so great service. Get it together. | @411398 We definitely don't want you missing your shows! DM us and we'll take a look! *MelJ
Never worked harder to give someone my money @TMobileHelp... Un-carrier? Not so far... | @411399 I know 💸 doesn't grow on 🌲🌲s and I got you on this!  DM me: https://t.co/tdwt367vMq *NevinBruce
"Hi @115911 I made the switch today. Here I am in my living room with no service. The map they showed for my area is all red. What's up? https://t.co/2nOJUcor5a | @411400 Have no fearr, let's take a look and find out! Send us a DM and we got your back! *KittyG"
"@TMobileHelp my Wifi calling won’t activate on my new 8 plus | @411452 You've got #MagentaExperts here to help, shoot us a DM and we'll help get you activated! https://t.co/033FgbQAw8 *KyleVesely"
"The @6332 Jamaica station is a strange black hole where I have full bars and #LTE on @115911 but the internet barely functions. | @261601 Let's get you back to rocking awesome service, Hari! Send us a DM so we can see what's up! *MelindaR"
@115714 hi I got a problem with my SIM card I need to change it @52465 | @411477 Could please give us more details about this issue. What do you see on the screen? Please DM us to further assist you. -EM
@sprintcare what on Earth don't any of your stores in Manhattan have some cards for Pixel 2 devices? #AmateurHour | @316748 Thank you for reaching out to us. We are here to help! Please send us a direct message to further assist you. -CO
"I thought dealn with #Sprint  was bad. Dealn with #Apple  & #Sprint can drive you crazy | @411478 Your comment is very concerning to us, can you please elaborate more on your issue for us? -TR"
"@sprintcare 2.was told no phone for 3-5 days without replacement . But now new phone tomm. More than pissed😡 | @411479 Hello Bobby, what is your concern and how may we help you?"
@115911 my phone mad slow 😔 | @411592 Uh oh! Let's get it back to where it needs to be! Send us a DM and we'll see what's going on *ErikS
"@115911 slowest non-high speed data ever, phone cant function off wifi without it, my microwave gets a better fucking connection | @411593 Hey, Caleb! We only want blazing fast speed for you at ALL times! Send us a DM, and we'll take a closer look! *KellenF"
"Thanks @115911 for ruining my night w horrendous customer service #45yearoldmomtweet | @411594 Cass, this is never our goal with any of our customers. DM us and let's turn your night around. We're here for you. *JamieK"
"@115911 Man I love you guys but I hope someday to make it through a call without it failing on me. | @411596 We are always here if you would like to look into this for you, Cristina! Just send us a DM! *MelindaR"
@TMobileHelp Your online payment form is broken. The call to retrieve payment information returns a 500. Might want to fix that... | @411597 Thank you for reaching out! I can help you with your online account! Please DM me: https://t.co/4lHu3HURzy *TylerRoquemore
@115714 why you doing me like this | @411620 This concern us. How can we help? -AA
".@115725 is losing customers b/c of this long hold on the fraud line. You block my phone and then don't pick up. I'm switchin' to @115911. | @411718 Hey there, Michael! We'd love to get you started on #TeamMagenta! DM us! *MelindaR"
@TMobileHelp why i gotta turn off my wifi everytime i access the ios app hella annoying | @411719 Thank you for sending me that DM! I'm responding to it now and I'll be right back to you. Thank you! *TylerRoquemore
"#PuertoRico, This gov sucks, #Sprint sucks, they want to charge half a month of service in a crisis. #companies help only regular employees | @411736 Hey there, is there anything we can assist you with? Shot me a DM letting us know. We re here to help. -IB"
"@115714 @sprintcare is a garbage company that communicates one thing and does another, screwing customers over and not honoring their word. | @411737 Better yet, would you please send us a direct message, because of Twitter message restriction,so we can know what is going on? Thank you. AL"
"@115714 @sprintcare is a garbage company that communicates one thing and does another, screwing customers over and not honoring their word. | @411737 Hey Nick, thank you for reaching out to us. We are curious to know what makes you feel this way. Would you please be more explicit? Ange L"
".@116447 explain this BS. Now I am on perma hold. https://t.co/0J2SECQ4z0 | @397188 I am very sorry to hear this, we are here to help."
"@115911 🙄 https://t.co/pqo23fzY6Y | @411870 Hey there, Des! What's going on? DM us! *MelindaR"
EVERY time I call @115911 the hold time is 20+ minutes!!! Yall cannot be serious! Smh I honestly and whole-heartedly HATE this company 😡 | @163632 I know your time is way too important to have to wait so long. Hit us through DM and we'll get you squared away. *JPL
"@115911 why is my internet not working on my phone and my sister's? | @411871 Hey there, Yesenia! We would love to look into this for you! Send us a DM! *MelindaR"
"@115714 must be related to @119341 somehow, because they're both liars, scam artists and just pieces of shit! | @411888 Hey there, is there anything we can assist you with? Shoot me a DM so that we can chat. We are here to help. -IB"
"@sprintcare You all going to fix the LTE network outage in Glendale, CA soon or what's the deal? | @411889 Hey Chris ,I don’t have the answer to that off-hand, but I will find it. Let me do some research. Send me a Dm. -KJ"
"Thnx @117159 @115714 for the ""you are not authorized"" message when I tried to make a call earlier. I powered down 2X no change. Sad | @411890 Can you please send a private message, so that I can gain further details about your account?"
"Thnx @117159 @115714 for the ""you are not authorized"" message when I tried to make a call earlier. I powered down 2X no change. Sad | @411890 Hello there! I understand it can be frustrating when your device isn't working properly."
Now I see why customers dislike @115714 what a mission to get someone to help. I got transferred like 6 times smh cancelling my service. | @411897 Good afternoon.  I am sorry to read that you were transferred six times during one call.  What's your concern today? -Felicia R
@TMobileHelp @115911 I’ve been staring at an app for over 10 min trying to download. I can’t stream my music I pay for fully unlimited data | @411974 Let's get this resolved for you! Please follow this link here:https://t.co/rAosiBSeqZ to DM me. Thanks! *PaulPerkins
"Somewhat dissatisfied with @115911 :/ got a bit of a fast one pulled on me and I'm not impressed. | @411981 Whats going on? We always want to be transparent Marcus, DM us and we'll turn this around! *MelJ"
"@47334 phone fell 3 feet and cracked the screen down the side, then @115714 told me that screen repairs & replacements don't exist.. wtf | @411997 Oh no! Can you please send a private message, so that I can gain further details about your account?"
"@115714 your sprintcare is shameful. Your associates are uneducated in regards to resolutions. @115911 were better equipped . | @391098 Hey Matthew! We saw your post, how can we be of assistance? -AL"
never had this issue @ home called support lady said she wasnt going to change my plan & did now I can’t do anything @TMobileHelp @115911 | @411974 I'm still here to help! Please follow this link: https://t.co/rAosiBSeqZ to DM me! *PaulPerkins
@115911 how do I get do the trade-in for iPhone X? | @412103 Hey there! Send us a DM so that we can talk more about this! *MelindaR
"@115913 Your support people try so hard to be helpful and are constantly betrayed by your internal systems. Every time; Disaster. | @412105 @115913 Getting you taken care of is our top priority. DM me, I'll assist: https://t.co/c6ROkAqiws *HollyAdams"
@115714 on god and Jesus Christ I'm bout to sue y'all. | @412119 We'll hate for you to have to do that and will like the opportunity to change this experience around. Please DM us? - NA
"This the type of shit I'm talking about @115714. Connected to a full ass wifi and my shit still don't work. What the fuck gives @ this point https://t.co/uHDJQgtnk5 | @412120 Hi, this comment concerns us. Please send us a DM so that we can further assist you. -RA"
#Sprint seriously sucks. | @412121 Hi there! This is not the feedback we like to hear. What issues are you having? -RL
@115714 why is your network so bad? | @412123 Does the issue happen in one or multiple locations? -RL
@115714 why is your network so bad? | @412123 Is the issue impacting anyone else in your household or around you on the Sprint network? -RL
@115714 why is your network so bad? | @412123 How long has the issue been happening? Where are you when the issue occurs? -RL
@115714 why is your network so bad? | @412123 Hi there! We want all our customers to have great service. Let's look into this. -RL
"$50 aint enough to make up for shitty service Nae 😂😂 https://t.co/wJiTbWBhF3 | @412221 Hey, kindly give us a moment while we review previous messages and your account. Thank you. -CA"
$50 aint enough to make up for shitty service Nae 😂😂 https://t.co/wJiTbWBhF3 | @412221 Kindly elaborate on your issue. Thank you. -CA
@115714 your customer service is non existent.   You are a horrible company. Can anybody fix a problem permanently?  Or MTM chaos forever? | @412222 Hey this needs some looking into. Shoot us a DM with some more information so we can help. - NJ
s/o to @115714 for the $50 VISA card! | @412224 We got you! ;) -CS
"Extremely Disappointed w @115714 cust service in store, my phone doesn't have cellular, there is no resolution after three visits to store. | @412225 Please send us a Direct Message, so that we can further assist you. -AL"
Yo @115714 do you guys cap video quality and throttle the data I pay for? Hmu I'm tryna switch https://t.co/NpQ1Dhwd9m | @412226 Click on the  link https://t.co/OLXF2ShjmN
"Yo @115714 do you guys cap video quality and throttle the data I pay for? Hmu I'm tryna switch https://t.co/NpQ1Dhwd9m | @412226 Hello there! We have unlimited talk, text, and data. Please take a look at our current promotions."
"@115714 very rude, they asked me how many times will I be calling back after the 4th time calling in since no one will help! | @412228 That's not good to read. We'd like to review this matter, please DM us to further assist you. -JT https://t.co/rMApsV8PQY"
@TMobileHelp will I be able to jump from s8 to note 8 #Help | @412333 Hi we can help look into this for you. In order to access your account please go ahead and send us a DM. *JayMartinez
What’s wrong with the website? @115911 @TMobileHelp https://t.co/X5fcnCUhNr | @412334 HI Reynaldo please DM me and I can see what's going on! https://t.co/GSALkn3yAO *MichelleScott
Shit really crazy that @115714 is trash asf | @178340 Hi there! What makes you feel this way? Are you currently a Sprint customer? -RL
@115913 and the CS rep hung up on me twice!!! I spend a lot of money with TMO and expect better CS | @412449 @115913 I see your DM! I'll meet you there. *HollyAdams
@TMobileHelp why did you feel the need to text me this junk more than a year after I became a customer? https://t.co/NdwmfZDBFi | @159701 Hey! I definitely want you to have options for that! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! *KrystnYogi
"@115913 another horrible customer service experience. Why can't we as customer get total satisfaction. Love being with tmo but CS is bad | @412449 @115913 Providing excellent customer service is my passion. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@115911 I’m having trouble getting a T-Mobile ID and I’ve been on hold for 15 minutes with customer service. Could I get some help pls? | @412450 Hey, Destinee! I totally understand the importance of time management! We're here to assist! Come on over to DM. *KellenF"
"And worst phone service in Brickell goes to @115911 🤦🏻‍♂️ couldn't find my sister #Thanks | @412451 Hey, Randy! I understand the value of a reliable data connection! Send us a DM, and we'll assess the issue! *KellenF"
"So you can pay off a phone for 2 years but still be charged an extended lease? What kind crap is that @115714 | @__Sully__ Thank you for reaching out to us. Please send us a Direct Message, for us to address this issue promptly. -CO"
"@115714 your customer service is trash | @412466 Hi, we definitely want to work with you on this. What seems to be the issue today? -NR"
#hr4hr because #sprint sucks! | @412467 Hello there! What issues are you having? -RL
"@115714  FUCK YOU https://t.co/OUTaptjkmx | @412468 Hey, what's going on? We want to help you. -JN"
"@115911 WTF I received an update to my Nexus 6 last night and now I cant use my phone. | @412558 Oh no! That's odd, Bryan. Have you restarted your device? Send us a DM and let us know exactly what issue you're running into. *KeithM"
"@115913 Hey John, can we get some clarity on the iPhone JoD pricing? Pre-orders start in 30 hours... T-Force was useless | @173265 @115913 IPhone X pricing is super important. I see your DM and will reply right away. *AshleyNelson"
"I've been with @793-Mobile for years and am wore out with the horrible customer service. https://t.co/59ByUHu271 | @117837 Getting you the best customer service is what we're here for. DM me, I'll assist: https://t.co/c6ROkAqiws *HollyAdams"
@TMobileHelp What is the best way for me to pre-order an iPhone X and trade in my iPhone 6? | @412559 We recommend using the T-Mobile App to place your order. If you have any questions during the process you can rea... https://t.co/FOId0f2nf5
"They are so quick at replying! They helped me with what I needed and also gave me great deals! Thank you So much! @TMobileHelp | @412560 You're welcome, I'll send my teammate Patrick your kind words! We're here 24/7, 365, just for you! *MarkMcLaughlin"
"phone was hacked. on the phone with @115911 for an hour, transferred 6 times, repeated myself 6 times. why wont you do anything? | @412561 Your privacy is super important to us. DM us here and we'll take a deeper look at what's going on Bobby. *KaeW"
"somebody at @TMobileHelp is going to have to see me soon. I’ve been on the phone with 5 people in 32 minutes 😡 | @412562 I'll be glad to help you, send me a DM so we can get this taken care of! *KellyG"
#HR4HR I fully support this. This #TMobile  CEO has me wanting to say bye to #Sprint. | @412580 Your comment is very concerning to us. Can you please tell us what is causing you to feel this way about us? -TR
"@115714 look I'm sick of this high phone bill and bad service!! This is getting ridiculous🙄 | @412583 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP"
"@115714 LIES!!!! All lies!!!! Talk to 5 people 5 different stories! Will be cancelling services after 16 years! Thanks for nothing! | @322894 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
Completely wasted my life today on the phone with #sprint — | @412584 Thanks for reaching out to us. May I ask what's the issue your having? -GT
"@115714 The complete lack of follow-up is really nice, too. I keep getting told I'll be receiving an email and I never do. | @396956 Did you not get my message?  It was almost instant when you reached out.  Please DM so we can assist. -MB"
@TMobileHelp im receiving text messages on my Iphone 8 but not receiving group mms texts. | @412679 Oh no! Send me a DM and I will get your phone fixed ASAP! https://t.co/XnESpSZVr6 *EliseBlake
@115913 @115911 Sprint has an unlimited plan for 20$ per line give me a reason not to switch | @412680 @115913 We definitely don't want to lose you. Shoot a DM my way so we can chat: https://t.co/c6ROkAqiws *HollyAdams
Hey @TMobileHelp something happened to my phone. The bottom 2/3 is all white. https://t.co/JMCoUKisO7 | @193720 You are in the right place for a fix! DM me from this link so we can fix this right away! https://t.co/W3cyuk6dh9 *DebiChavarria
"What we thinking guys? How many hours until iPhone X sells out on @115911 ? | @380977 Hopefully we won't run out at all! Lets meet up in our DM, I just sent you a message our pre-orders. :) *SultanGardezy"
"@sprintcare  PLEASE HELP! my delivered LG6 4 hours ago still not activated. 509 432 1561 CAN'T text verify if NEITHER PHONE is ON. THANKS | @412701 Hi! We'd be glad to help. Please send us a Direct Message, so that we can further assist you. -DS https://t.co/rMApsV8PQY"
"@116447 gonna just assume this is a comms team, but who actually can actually help a customer and is available to receive feedback? | @316748 Team @116447 left a message on the number ending in 0816. Please call us back if assistance is needed."
"@116447 gonna just assume this is a comms team, but who actually can actually help a customer and is available to receive feedback? | @316748 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily."
"@115911 fix my fucking I phone @115858 | @412744 Let's take a closer look and go through some troubleshooting steps, Breya. Send us a DM! *RickK"
@115911 I am getting slow service throughout the day and night. Barely usable service.... 😟☹️ | @412798 Well we can't have that! Let's see what's going on! Send us a DM and we'll take a look with you *ErikS
"@TMobileHelp I bought a Pixel 2 XL and received it today, I swapped the sim from my TMO S7 Edge. Anything else I need to do? | @412799 Hey that's awesome! Swapping over your active sim should be all you need to do, DM us if you have any questions. *KellyG"
"Day 4 after switching from @ATT to @115911... Out of 4 phones, I am down to 1 functional... 3 hours wasted in the store. Horror. | @410138 @ATT @115911 Thanks for sending that DM, I'll meet you there! *NickSuzuki"
@115913 @115911 #unlimited https://t.co/l28dSfX8in | @412800 @115913 Coverage is my specialty. Can you send a DM my way? https://t.co/c6ROkAqiws *HollyAdams
"@115714 @sprintcare i see yall still playing with my muthafuckin bill. i smack tf out all y’all bitch asses keep playin. fix my shit hoe | @412818 Hey there!  Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -SH"
@115714 u guys are really bad I paid my bill last week and has yet to be credit to my account and (cont) https://t.co/S4XX8EjohT | @221126 Hello there! Please elaborate more on this issue via DM so that we can further assist. -JR
"I’m glad @115911 keeps talking about being fast when my neighborhood will only “occasionally” receive signal indoors | @412914 Hiya, Peter! We want you rocking awesome service all the time! DM us so we can see what's up! *MelindaR"
"@TMobileHelp Why does the rep I’m talking to via 611 not know what “Is the $10 for HD on my line” she came back & asked if I meant Netflix! | @412915 That's not the experience we expect for our customers, send me a DM please: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
"@115913 
I have an issue with my phone and i need help! | @412916 @115913 Let's get this resolved for you, Cedric! Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp need ya help on a question 😫 | @412917 Happy to help! Please DM me https://t.co/PqgHENiX1V and I'll get to work :) *ByronEdwards
"Getting angry with @115911... Anyone else has horrible experience with them like me? Nothing works, seriously! Not even their website! | @410138 @115911 I see your DM, I'll meet you there! *NickSuzuki"
"@115911 @TMobileHelp Your signal in Spokane WA sucks dick. Fix it. | @201108 Oh, no! We want you to have a Magenta Experience all over! Could you DM me to help me help you? *RandyC"
"So I’m watching @126972 videos on my new @115714 @50507 #iphone8 and my phone keeps on locking while watching, how do I fix this? | @166907 Hi there, thank you for reaching out to us. Launch Settings>Tap on Display & Brightness>Tap on Auto Lock> -MC"
"So I’m watching @126972 videos on my new @115714 @50507 #iphone8 and my phone keeps on locking while watching, how do I fix this? | @166907 Tap on the timing you prefer: 30 Seconds. 1 Minute. 2 Minutes. 3 Minutes. 4 Minutes. 5 Minutes. Never. Hope this was helpful. -MC"
"@115714 wassup with my data?? I just paid my phone bill yesterday. Y'all always with the fuckery | @412926 We do apologize for the inconvenience. Please send us a Direct Message, so that we can further assist you. -RC"
My internet couldn't get any worse I think I set the record @115714 https://t.co/Y5NI2rGgYj | @412927 Hey there! I'd be more than happy to look into these issues for you. Please send a DM so I can further assist. -JR
@TMobileHelp Need bill pay help...I didn't realize I was in trouble ÷ | @172073 Never fear Kim we are totally here to help.  Hit up my DM and lets get this figured out: https://t.co/fFwcGHx0L1 *TaylorMoon
"Hi @115714!! Service is terrible tonight. Could you send me an automated tweet asking me to DM you? | @412998 Please send us a Direct Message, so that we can further assist you. We want to help with your service issues. -MH"
"After the recent batch of #BlackBerry  updates, the #DTEK shows my @115714 #Blackberrykeyone security as Poor. | @140062 Hey there! Thank you for reaching out. Can you please elaborate on the issue that you are experiencing. -SH"
"If u have sprint n u feel my pain on how SHITY THIS SERVICE IS fav this tweet !! @115714 u suuuuuuuuuckkkk | @413000 Hi, this is not the feedback that we will like to hear. Please send us a DM so that we can further assist you. -RA"
"AJA, que han hecho para arreglar la comunicación en la isla?! 🖕🏻 https://t.co/XfXoYW3T20 | @413029 Hola Gabriela. Estamos trabajando para tener los servicios funcionando tan pronto como sea posible. -DC"
"@TMobileHelp Believe it or not, there is NO network access on 25th fl of MetLife building in NYC! Verizon is profiting nicely. Sorry T :( | @413077 That's not how we want it to be, Richard! Send us a DM and let's look into the location and your device with you. *KeithM"
@TMobileHelp hello. | @413078 Hiya friend! How are you doing tonight? Send me a DM if there's anything I can help with. :) https://t.co/D4NKjg57yo *SultanGardezy
"as usual, @115714 can't do anything easy. Can't get a sim card at a store, have to call a number, who gives me another number thats closed. | @413091 To better assist you. Feel free to send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
"@TMobileHelp I hve two  #’s on my acct./two devices-I’m unable to set up T-Mobile ID on 2nd device to use the tMobl app..can U help | @413172 Let's get you taken care of, that online access is key! Send me a DM! https://t.co/jGtdfLsVbg *ErikaHoleman"
Why is  @115911 SO slow downloading off of cellular | @413173 Hey there! We want you getting the most out of your download speeds. Send us a DM and we can see what's going on! *ErikS
"@115911 needs to step their game up | @413231 Hey there, Yaz! What's going on? DM us some more info! *MelindaR"
@TMobileHelp all of my apps deleted and now refuse to redownload pls halp meeeeee | @413232 I can help! That sounds awful! I know you need those apps! Send me a DM! https://t.co/2vndzZgERa *LauraBeasley
"@TMobileHelp Hi - I’m having an issue setting up the t Mobile iOS app on my second device..the app won’t let me create a second t Mobile ID | @413172 Yes, we got your DM about it - thanks so much! We've replied! *ErikaHoleman"
@TMobileHelp do you have any restrictions/blocks on SIP ports for iPhones on your LTE network? | @413297 I am happy to help find this information for you! Please reach out on a PM so that I can help out. *WileyC
"@TMobileHelp  why cant i get my new v-30 sim activated!?!?  i have to go to wait and go to a store tomorrow? so i have no phone till then? | @345066 Hello, this is RockStar John in T-Mobile T-Force here to assist!!! Let me Rock this issue out for you! *JohnO"
@TMobileHelp  why cant i get my new v-30 sim activated!?!?  i have to go to wait and go to a store tomorrow? so i have no phone till then? | @345066 What I would like to do is get the account verified.. I will send you a DM with a verification link! *JohnO
"@TMobileHelp hey, there was a fraudulent charge on my credit card. Wanting to confirm if it was T-Mobile that charged it or Fraud. HELP ASAP | @413374 Next thing is, have you ever had an account with T-Mobile? *RozLancaster"
"@115911 Do not get the Plus One Service (International) and use your Hotspot, they tell you it's Unlimited! Not True... | @413423 Let's make sure we're on the same page, Moneka! Send us a DM, so we can see what's going on. 😘 *TarynS"
@TMobileHelp hey what’s the fastest way to preorder the iPhone X through you guys? | @413445 We recommend using the T-Mobile App to place the pre-order. If you need any help with the pre-order you can alway... https://t.co/hsTQgAkNPc
@sprintcare i just want to know why i can’t be on facetime for longer then 3 minuets 🙄🙄 | @413492 jay 💋 - Hello there! Could you please specify the issue you've been through? We'd be glad to help. -IG
"@115714 is stealing my money.  How is it possible to have 4 bars on LTE and be at this slow speed #theft #criminals #falseadvertising #liars https://t.co/WZFZ2eWAHo | @413493 Hey! We have sent you a Direct Message, we want to help you with this issue. Please review your Inbox. - SB"
@115714 YALLS COVERAGE IS ASS | @413518 That's not the type of feedback that we like to read! Please send us a DM to further assist you. - DB https://t.co/rMApsV8PQY
@115714 I wish y’all get that weak ass website to work !!!!!’ | @413519 Hey Chasity! Hope you’re doing well today. How can I help? -DC
"@115911  trying to get to T-Mobile or Apple help please with the IOS update @115913 too?? https://t.co/kaf8S2IkNl | @214791 @115913 We're here for you, Steve! Send a DM our way and we'll dive in for you. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp hay i had a question that i’m confused about i hear that iPhone X on JOD for 64gb is $279 down and $27 a Month is that true? | @280225 Oooo! Great Q! Shoot me a DM here https://t.co/QHDTFHxSPu and we can check it out! *KrystnYogi
@TMobileHelp my new phone arrived but it didn't come with a return kit for my trade in. What do I do?! | @331023 I am here to help you out with this! Send me a DM from right here :) https://t.co/W3cyuk6dh9 *DebiChavarria
"@115911 is it true IphoneX down payment is $429 for jump on demand customers? That’s ridiculous! | @413577 Hey Chiraag, it depends on a few variables, like account tenure and on time payments. If you have Q's, send us a DM :) *KittyG"
Seriously @TMobileHelp @115911 in the middle of Hollywood.  Regret leaving @115725 every week https://t.co/voWz43AW5s | @206496 Yikes! Let's check it out! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! *KrystnYogi
"@115911 is so unprofessional and misleading. How do you sign me up for a promotion, only for it to be a lie? | @413578 Hey there, Marilyn. What's going on? Send us a DM with some more info! *MelindaR"
@115911 @TMobileHelp it's unfortunate that Jump On Demand contracts can't (or won't) be started at the retail stores. Very inconvenient. | @413642 We've got some good news for you! This is totally possible :) *JessicaBrenhaug
"@115911 3 Hours later, no verification code received what a great service. Btw your DMs are worthless 😊 | @117900 Hey Pedro, I had just replied to your DM, meet ya back over there! https://t.co/zDWnfngdI9 *LauraBeasley"
"The hot weather in Los Angeles + @TMobileHelp team. A heart attack or stroke is promptly near. RIP ☠ 
Big shoutout to the phone reps also! | @117900 Hey Pedro, I am still in the message thread to help. Meet ya back over there! https://t.co/EBkVSbXyIs *LauraBeasley"
"@TMobileHelp Hey, have you guys announced pricing yet on the iPhone X on JOD? | @413763 We do have more pricing deets! Shoot me a DM here https://t.co/QHDTFHxSPu and we can check it out! *KrystnYogi"
@115714  is stressin me out | @413780 Hey! What seems to be the issue? Let us know. - DB
I’m really about to switch to @115725 or @ATT cause @TMobileHelp been acting up after Irma it’s been weeks! There’s no reason I should have 1 bar almost everywhere... My phone only act fact on WiFi . This is horrible | @413782 Hey Rose! Let's look into this together! Shoot us a DM and we can assist you right away! https://t.co/znHA9pL0mM *BrendanLee
"🤦🏽‍♂️ @115911 your CS team doesn’t know why they are talking about, smh, always going back on their word 😒 | @413847 Whoa Fernz, what's going on? We have definitely got your back! Send us a DM with the details *KittyG"
"@115911 get it together. The app isn't working again, and we don't get paid to keep calling in. Reception been crap lately. Come on. | @160306 Colby, we're here to make life easier for you! Send us a DM and we'll see what's going on. *TerriL"
@115911 @TMobileHelp @135517 @354094 @115911 please help. https://t.co/iK8YFcO38Q | @413848 Aloha Sean! I just replied to your tweet! Can you please DM me here: https://t.co/JEMr7uozmi? We are here for you! *AshHebron
@115913 I sent u an email. I am #deaf & unable to type for other disabilities. I was taken advantage of @ my local store & need ur hlp | @413848 @115913 Hello Sean! I am here to help! Can you please send us a DM ASAP so we can dig into this for you? *AshHebron
"@TMobileHelp just had the a horrible experience trying to order a phone with customer service | @413849 Ouch, phone orders are supposed to be exciting... let me help! DM me when you get a chance! https://t.co/JPRc1xZFQs *LolaChu"
"@115714 made me switch #, gave that old # away, now every time the person who has my old # signs on to an app they’re under my info. SKETCH | @306490 This is really concerning to us! Please, send us a DM so that we can work with your situation. -GP. https://t.co/rMApsV8PQY"
@115714 why am I paying for another deposit when I already put a deposit on my phone? | @385834 Allow us to take a better look into this. Please send us a DM to further assist you. - DB https://t.co/rMApsV8PQY
"Just got a brand new @136221 Pixel 2XL that I can't activate on @115714 

@115911 @115913  you want to talk? 👀 | @400805 We are here to serve! Please, send us a DM, so that we can further work with your situation. -GP. https://t.co/rMApsV8PQY"
"@115714 y'all are ROBBING ME of my $$$.... I'm so mad. Too expensive | @413862 Hey, this tweet concern us a lot. Please, reach out us via DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
@115714 has the trashest ass service I SWEAR | @413952 Hey! This concerns us and we'd like to help! Please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY
"@115714 I’m unhappy with y’all mfs | @413970 This definitely not the way we want our customers to feel! Please send us a DM, so that we can further assist you. -GP."
"I seriously HATE @115714 | @272571 Wow, what's going on? We want to help you. -R.A"
"@115913 @115911 @TMobileHelp 
Almost 4 hours later.
Why haven't I recieved a verification code?
T Mobile: https://t.co/ZpR45mLssN | @117900 @115913 @115911 Hey there! I see you've been working with us in DM, I'll meet you back in your inbox now. Thank you. *AshHebron"
"@115911 you gave us this piece of trash hotspot that we never used for years and now you don’t want it back or the tracking info? Canceled | @414063 🤔 Hmm, we'll need a little bit more info from you to assist you with this Taylor. DM us and we'll take care of this. *KananiB"
"@115911 why haven’t you played my Netflix yoooo | @414095 Hey! No need to stress, Kati, we got you! Send us a DM so we can get down to it and see what's going on :) *TerriL"
"How do I know if I have a hot spot? 🙃 I think I have one and I think I may not 🤷‍♀️ @115714 | @414290 Hi Nicole, this information can be retrieved by visiting https://t.co/ItBiHtd2Y5. Have you tried this? - AW"
"@116447 4 lines, $250 a month, isn't much, but it adds up up and word of mouth is priceless | @414291 Sorry for the trouble, we are here  to help."
@sprintcare there a data issue going on at 45831? Phone wont connect to 3g or 4g Was workin earlier this morning Data doesnt work at my job | @414292 Hey Bob! We can look into this for you. We will send you a DM shortly.
"Hey @115714... you charged me AGAIN. Haven’t been a customer for 2 months now. Can someone tell me why you charged me a random $252? 🤔🤔🤔 | @414293 Hi there, we need a Direct Message so we can discuss your account privately and securely. -SV"
Why do I have a new phone and it’s already messing up?? Riddle me that @115714 | @414294 Hey Bria! What's going on? Please elaborate so we can further assist you. -GB
@115714 @sprintcare it is normal for a call center to say “you can’t speak to a supervisor “ | @414318 Shoot us a DM so we can talk. -Resolution Sup JJ
"@115714 @sprintcare it is normal for a call center to say “you can’t speak to a supervisor “ | @414318 If a customer requests to speak w a supervisor, this can be granted unless 1 isn't immediately available. Was ur initial issue resolved? -NL"
Literally going to war with @115714 tomorrow! Y'all get on my last nerve | @414321 Hi! How can we be of assistance? -Resolution Sup TM
"Literally going to war with @115714 tomorrow! Y'all get on my last nerve | @414321 Hello Relli, please tell us more about your issue so we can further assist you. -GB"
I’m so tired of @115714 😑 | @414323 This is very concerning.  Please tell us what is the issue you are having. We want to help and make sure everything is okay. -AL
@sprintcare y'all service suck ass I'm finna go to metro | @414324 What's going on? We would like to help change your perspective. -AF
@116447 can I email you direct. I’m being lied to by your rep on the phone in EXC office.. -.- never ending 😭😭 | @414325 We are reviewing your concerns and you will be contacted accordingly. Team @116447
"@115714 and don’t ask me how can you help. Help y’all damn selves with some better service. | @414326 Is it that you are experiencing network issues? If so, please DM us so we can address this matter. - AM"
"@115714 4 full bars and LTE service but tweets and EVERYTHING ELSE  won’t load. 🖕🏽🖕🏽 https://t.co/F2GYRqUKVR | @414358 This is concerning to us. We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
"Um, @115714 I need some assistance. | @414360 Hey! How can we help you? Please send us a Direct Message, so that we can further assist you. LM -. https://t.co/rMApsV8PQY"
"@TMobileHelp please reply to my DM. current rep doesn't respond. It's been 30 minutes | @305102 Hey Hershy, I've already hit you up with a reply in your DM. 👍 *UsmanArif"
Check the dm for help please @TMobileHelp | @399926 #MagentaMan reporting for duty. Shoot me a DM so we can debrief :) https://t.co/TMXeckGP06 *WaqarSheraz
@TMobileHelp Check the DM so can we finish my iPhone X order(: all my details are there. | @399926 I've read the conversation. Could you DM me so we can move forward :) *WaqarSheraz
@115714 i | @414451 Hey! Are you in need of assistance? Let us know. - DB
"@TMobileHelp what’s up with your in-store people not helping, your chat being useless, and my phone being slower than dial-up? #tmobilewtf 😡 | @414614 Hey there, shoot me a DM and I'll take get this taken care of right away! :) https://t.co/4ea2wsGOvE *JawedK"
"@115911 any deals going on for free sim cards? BYOP and wanting to switch back TMobile but the $25/sim card is a bit steep. | @145142 We can take a look to find the best deal for you, Steven! Send us a DM! :) *RickK"
"@115714 Can u hear me now? Where is the gift card to pay for switching. The hype is dishonest. Too much $s for ads. | @414686 Hello! Thank you for contacting us, please send us a DM so we can further assist you. -JG."
"@115714 should be ashamed of this bogus ass service. My metro pcs phone got Bette service than my iPhone | @414758 Hey there! This concerns us and would like to help. Please, give us a follow and send us a DM for further assistance. -MK https://t.co/rMApsV8PQY"
"@115714 Cant ever get anything resolved when talking to sprint customer service. Then I go to the store and they tell me to call cust. serv. | @414760 This is really concerning to us! Please, send us a DM so that we can work with your situation. -GP. https://t.co/rMApsV8PQY"
"@115714 hello, I’m having a lot of issues with your service and your representatives. I need to issue a complaint with Corporate. | @414869 Hey there! Please, send us a DM. Allow us the chance to look into the problems that you're experiencing. -MD"
"@115911 , @TMobileHelp I had a horrible experience at your store, followed by absolutely no support from your customer care line. I would like to voice my concerns with your executive staff. Please get me in touch with someone that deals with training issues at your stores. | @414910 You have come to the right place. Please send me a DM. :) https://t.co/NICrRPn7OP *SierraRichards"
@115911 I am currently out of US using T-Mobile with international roaming. I'm unable to get any incoming text messages.Please Help! | @253318 Whoa! Let's get to the bottom of this asap! Send us a DM and we can assist you :) *KittyG
"@115911 Are you having service issues? | @415214 Having strong connection is important to me, John. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@TMobileHelp are there service outages still near Summerville, sc? | @415318 Hey Jared, hit me up with a DM and I'll get this checked out for you! 😊 #LetsFixIt https://t.co/JndQXzqo6y *UsmanArif"
@132460 @31856 i bought a sim card online at @115911 and received this as a confirmation.. That is Not good business. https://t.co/TGNf4UGAcr | @222731 Let's look into the details of this order. DM me here https://t.co/PUCbqyZK4U *RachaelTansey
@115913 after 10 years we’re forced to close acct. Our $2000 apparently is no good to you says your Cust. Care & $ Dept.  #Nov1st w | @415319 @115913 We’d hate to see a loyal customer of 10 years leave. DM us so we can help https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp @115913  My girlfriends grandfather just died, he used to send her voicemails they were gone after phone change help? | @415320 @115913 I’m here to help during this difficult time. Please send a DM my way for help https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911 @115913 I’m training in a different state rn ... I can’t get in contact with HR! This is very important please get back to me!! | @415321 @115913 Hey, Ali! Let's make sure you're taken care of. Please DM us, so we can get this resolved. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115911 I was traveling and bought a tourist simcard from your store at 4142 24th St, Queens, NY. I was charged twice. Please help. Chk pm | @410643 We haven't received a DM from you, Masoom. Be sure to send it here. *NaeJ"
@TMobileHelp hi. I have a question regarding my mobile insurance.. Does it cover cracked screen? | @415424 Hey there! I got you covered! :D Just shoot me a DM so I can go over the details! https://t.co/HTgeLMEYEm *DonHebron
@TMobileHelp payment arrangement question/help please? | @415425 T-Force is here to help! DM me so we can get started. https://t.co/xaT8QuZFeS *SidneyNorton
@115911 @115913 Does T-Mobile offer 1 hour free Wi-Fi on a united domestic flight? | @277725 @115913 Check out all the details on in flight Wi-Fi here: https://t.co/DWN5DmZSXD. https://t.co/lH0SH5fy2m *MikeRice
@226365 has a story about iPhone X prices for JOD that’s different from what @115911 is telling me. Who is right @115913? | @399321 @115913 We're happy to get you the answers you need. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115911 I am in Puerto Rico, with 4GLTE signal strength,  but I can only make phone calls.  Why is this? | @413078 Hey there, Pamela! Let's get you squared away! Send us a DM! *MelindaR"
"Used @115911 in Europe last year! LOVED IT! One day in today and it SUCKS, and Im IN Germany! Dread traveling to other countries now! | @415526 Whoa! As a traveler, I know how important this is, Kimber! Send us a DM so we can take a look at what you're experiencing! *WhitneyJ"
"If I knew then what I know now, I would have NEVER left @115714 .... Fuck you, @115911 ! You’re a piece of shit company! | @415528 Wait what's going on? Send us over a DM so we can work this out. *NaeJ"
"If I knew then what I know now, I would have NEVER left @115714 .... Fuck you, @115911 ! You’re a piece of shit company! | @415528 We will be happy to welcome you into the Sprint Family. Please click the link @ https://t.co/OLXF2ShjmN 4 all our current promotions. -EG"
"@115911 claim what u want, I cant even make a phone call on your network. | @415529 Ouch! Where are you located? Send us a DM so we can get this turned around ASAP! *ElleA"
@115911 iPhone X preorders open at 12:01am PST tonight? Or tomorrow night? | @163618 You may want to take a nap today because preorders will begin at 12:01 PST tonight! Aren't you excited?!? *VictoriaW
I’ve never had so many fucking dropped calls until I switched to @115911. Omg I’m so mad. | @415532 I don't like drop calls at all! We don't want you to experience this. Send us a DM so we can check this out. *NaeJ
"@115913 JOD is $146 down and $33 a month and Verizon is $0 down and $35 a month 🤔You guys hardly have $0 down anymore. Why?!? https://t.co/xiz8pg6Ffs | @415533 @115913 Hey Devin! We'll ensure all of your concerns are addressed, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp ik heb hulp nodig bij het opzeggen van deze dienst.Bij abonnement beheren geeft hij aan geen abon te hebben en ik betaal €4.99 https://t.co/eSy0y2iVQS | @415534 Thank you for reaching out to T-Mobile US! Please send me a DM so I can help! https://t.co/98fTbXON7k *HeatherPeterson
"@115913 I want soo badly to switch to t-mobile,  I owe about 200 on my current phones,  as soon as I pay them off I will switch from att | @415555 @115913 We'd love to have you even sooner! Check out Carrier Freedom here: https://t.co/eHNZ49126v. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 Wow... Over $50 in taxes and fees on the LG V30 and you take a week to ship, and send it one of the slowest possible methods... | @415562 Waiting can be bittersweet but, we definitely want you to feel the value matches up. Please send us a DM with any questions. *KeithM"
When can I pre-order the IPhoneX? @115913 @115911 | @415563 @115913 The preorder for the iPhone X opens on October 27! Preregister for details here: https://t.co/rGPmP6ItT7. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp I've switched carriers and I permanently unlocked my device in June, but now my phone says the card is network locked again... | @415624 We got you covered! Pls send me a DM so we may review https://t.co/6JAtI8jAfO *RubenHernandez"
"@115911 I’m glad I switched to you all a few months back but I don’t like some of the run around and falsehoods I was told. | @415683 And what was that, Kimberly? Tell us more in a DM so we check this out for you. *NaeJ"
@TMobileHelp I dm | @244093 I've responded to your DM. Please meet me back there. *BrittanyJones
"@TMobileHelp @115913 please read dm ASAP | @208263 @115913 I see your DM, Terri, and will be replying back. Thanks for the heads up *RachaelTansey"
@115714 y’all are frauds | @415757 Hey there! What seems to be the issue? What is it that makes you say such thing? -MM
@TMobileHelp I am unable to text to any short codes | @415838 Yikes! Staying connected through text is key! DM me here https://t.co/E37bpdWEut  so I can assist! *StephanieTowers
@sprintcare should i stop being with you guys ? | @415849 Hello there! Please let us know why do you feel this way? We'd love to turn your experience around. -AC
Thx @115911 for the #Nordstrom T-shirt. My wife loves it!!! https://t.co/AL1hF74oBv | @167620 #YouRock! Thanks so much for showing your #MagentaPride :) *KiaWashington
@TMobileHelp it would be nice if I could get my phone unlocked but you guys have been no help | @415905 Hey Kat! DM me so I can check out your eligibility. https://t.co/wnPk0Kpe5r *BrittanyJones
@115913 @VerizonSupport Verizon looks better and better | @208263 @115913 We'd be sad to see you go! I'll meet you back in DM to look into this further. *CassyFitzgerald
@115913 @132460 @31856 there seems to be a disconnect here somewhere. Wahahahahaha https://t.co/eH9RjssYLK | @222731 @115913 I see your DM and will continue working with you there to get his resolved. https://t.co/Et1Fu7xZtb *BarbPelotte
"All I ever see is, is @115714 towers down? Did they even put them up? | @415911 Thanks for reaching out with this concern. Tell me, are you experiencing care issues presently? If yes, let me know. -MM"
Hey @TMobileHelp why did tmoble Tuesday’s get rid of the fun mini games | @416022 We made some enhancements :) Meet us in DM if you need more info: https://t.co/AsNixOq0xa! *SekiaSmith
"Hey @TMobileHelp your help yesterday worked, got my response via email, can you guys DM again I have another request. Thanks | @278967 Absolutely! We're always here to help! A DM is incoming! :) *CassyFitzgerald"
"Just switched to @115911. Does it take them a *long* time to send verification codes for a new account? Like…hours? | @286702 Welcome to #TeamMagenta, Joe! Send us a DM so we can get you fixed up. *ElleA"
@TMobileHelp I’m assuming that I can’t trade in my iPhone 6 from vzw since it’s not listed on the website correct? | @416158 Shoot me a DM here https://t.co/xTjNVF3Ex4  let's check it out! *KirstenHartford
"Uh why did I just receive everyone’s texts all at once huh @115911 | @416198 Let's take a closer look to see what happened, Shadi. Send us a DM! *RickK"
@TMobileHelp Can i order #iPhoneX on #JumpOnDemand at midnight tonight? Can u send the link where? or should i call in or go in the next day | @416298 Hey shoot me a Dm and we'll discuss your options. 😊 https://t.co/vyjB7ko3ro *OmarF
"@TMobileHelp well shit. Thank you #MagentaLove | @195688 Anything for a fellow #MagentaWarrior!

#FilledWithMagentaLove  ❤️ *CatherineG"
@sprintcare is mobile network down in Boston area? | @416345 Shoot us a DM so we can further assist& provide necessary info! - SP
"Yaaaay, my brand new @125607 #GalaxyS8 that I've had for 2 months won't turn on or charge! Any help, @TMobileHelp? | @310546 Oh no! Send us a DM and let's figure out a way to get it working again! https://t.co/NDZulBnDGq *PhungDao"
"@TMobileHelp hey any information on preordering the iPhone x tonight? | @376885 Lets grab you the info that we have! DM me, and we can talk details. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@115911 what’s up with your app, trying to pay my bill 🤷🏿‍♂️📱 | @416438 What's happening with your app? DM us details so we can check it out! We'll get you fixed up! *ElleA"
"@115714 .. 🤦🏽‍♀️ ain’t no way a phone bill should be 100+ 🙄💯 https://t.co/HMgX8cwadw | @416456 Hey, please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115911 @TMobileHelp when will the new iPhone X be available on your website to preorder? I already signed up to for the email notification | @416585 We want to set you up for success, Chris! Meet in DM: https://t.co/AsNixOq0xa *SekiaSmith"
@115714 HELLLOOOOO | @416696 Send us a DM so we can further assist. - SP
@115714 yall gotta fix your satellites or something bc i’ve had 1x for 2 hours | @416697 We are currently looking into this issue because we are getting confirmation from other customers about the issue. -KY
@TMobileHelp How high in phone price can I go before I'd have to pay a down payment through JOD? | @135975 Hey!  You can DM right here personally. I'll be more than happy to help you myself. https://t.co/XOMz3euW2N *RehanaAnwar
"@115913 iPhone x JOD down pmt for those with great credit BUT < 3 years tenure seems absurd/arbitrary and not what I had signed up for!! | @416716 @115913 I look forward to your response to our last message, we'll meet you back in DM! *TaylorBest"
"@115911 Funny that T-Mobile doesnt have great coverage in Mobile (Alabama) :-) Struggled with connectivity and reception through the week | @219836 We're always here for you! Send us a DM with your location so we can take a closer look, Maulik ! *ElleA"
@115714 😒 | @416888 Hey there! What seems to be the issue? -MM
@TMobileHelp best customer support team ever! Can't wait to be back on #TeamMagenta! | @145142 I love to hear that! At T-Mobile we aim to provide the #UnCarrierExperience with every interaction Steven! 😊 *OmarF
"@115911 @TMobileHelp you just lost a customer for life. Erroneous info given @ store, 45 m on phone passed btwn pre/post paid,dropped call | @416902 I would hate to see you leave. Can you please message me in the DMs? https://t.co/sBIVWmm6X2 *EddieGough"
trying to cancel my @TMobileHelp service. But was told they're only open from 3am to 10pm. | @416903 Hey! Meet me in the DM's! Lets talk! =) https://t.co/c09vKrd5yq *AshaBegum
"need to switch service paying for 10g @115911 4g LTE and i feel like im barely getting 2g. | @416904 Having strong connection is important to me, David. Let's take a closer look to see what's happening. Send us a DM! *RickK"
On gawddd bloodd https://t.co/Biulu1kfyU | @416935 @416935 - Are you a current customer? Are you having issues? -LG
"@TMobileHelp hi how can I order iPhone X tonight? I also want to trade in my iPhone 7 to get $300 back | @417036 Let's set you up for success in DM, Manish: https://t.co/AsNixOq0xa ! *SekiaSmith"
"@TMobileHelp what is the JOD price for the iPhone X? | @417037 Hey good morning, send me a DM https://t.co/EyMABzAJlb to go over that! *MiggyHerrera"
@TMobileHelp I got a msg for referring a friend credit on Tuesday but my phone started bootlooping so I couldn't redeem. Now I can't find it | @125869 #MagentaMan here. Shoot me a DM so I can help you :) https://t.co/TMXeckGP06 *WaqarSheraz
@TMobileHelp what time do pre-orders for the iPhone X start? Is it midnight on the 27th or..? | @417165 Thanks for reaching out! Please send us a dm for exclusive details! *JoylynnD
"@115913 Dissapointed T-Mobile customer service is actually not there to serve you but to avoid you and let u feel unwanted ! | @417166 @115913 I'm confident my team and I can turn your experience around, DM me https://t.co/Nr93OTtXRx *TaylorBest"
My morning @30973 and @115714!! | @340495 Hey there! Can we be of assistance? Feel free to let us know. -NL
@115714 could you please restore cellular service to the #usvi not being able to contact bae in case of an emergency isn’t a gd feeling | @417189 Thanks for your chat today. Our network disaster team is currently working on restoring service in the area. -DS
@TMobileHelp any issues on zip 94111 ? can't seem to have any data connectivity on my phone . thanks! | @417293 Let's get you connected again! Follow this link to DM me! :) https://t.co/vv9JsrbUOZ *AbigailRoach
Phuckin @115911 ripped me 😒 | @417294 Oh no! How did we do that? Tell us more details in a DM so we can check this out. *NaeJ
"As @115714 would say ""Let the signing begin!"" https://t.co/PGnMBqu2Dr | @417325 Visit https://t.co/6MLPUeNvOB for some of the great deals we have on offer! Sprint. -MM"
@115911 Props to the helpful folks in Customer Service and at the T Mobile store in Torrance CA on Hawthorne BL! You really helped me! | @417484 Fantastic! That's what we love to hear! Send us a DM so we can make sure they are recognized. *ElleA
@TMobileHelp how much are SIM cards for these phones? https://t.co/mTGs1zh6G1 | @158665 I would love to look into this for you! :) Send me a DM! :) https://t.co/86MicZnF9C *WarrenCamp
"Hopefully y’all fix your website before tonight, @TMobileHelp... right now I can’t even upgrade to an iPhone 8 without getting an error. | @328148 OH no! Can you please shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn"
"@115911 how do I find the trade in value for my current iPhone if trying to upgrade to a iPhone x? using 300 promo | @399045 Hello Juan! Good to hear from you today :) How is your thursday going? I hope its as well as mine :) 

What devic... https://t.co/RhWEVkJbj8"
"@sprintcare No service data at all in Columbus, Ga 31906! What is going on? | @417491 Please send us a DM so we can further assist. -MM"
Can't wait to leave y'alls trash ass service today @115714 and join a real service @115725 | @417517 We hate to hear you wanting to leave the sprint family. But how can we help you today to save you as a loyal customer?
@115714 customer service is HORRID now!! TWO HOURS on the phone & trying to log into the website. WHAT'S THE POINT?? Do better! | @417520 Please send us a DM so we can further assist. -MM
"@TMobileHelp Hi, I want to ask you a question about the iphoneX, can you help me? | @395015 Hey there send me a DM so I can help you out today. *TremiekaS"
@115911 wassup with the service y’all shit moving slow notifications be coming days late an shit etc I’m gonna leave y’all | @417658 Hey Dennis! We'd definitely like to take a look at this. Speed is super important to me too! DM us so we can check this out ASAP! *WhitneyJ
"@115911 is the worse and lies about unlimited, lies about jump program, total rip off ph company 
#tmobile 
https://t.co/AdH3khG7nD | @417659 If you're having trouble with any of this please reach out to us in a DM. *KaeW"
@TMobileHelp can you preorder the iPhone X on the app if you are JOD? | @417660 You'll want to contact us here or by phone to do that :) and showtime kicks off tonight at 12:01 a.m. PT! <3 *BryceCrawford
"@115911 you suck too. Because of yall and your shady practices I'm back to AT&T like a dummy. Hate yall too. | @417661 We don't want you to feel this way. If you ever have any questions for us, let us know in a DM. *NaeJ"
@115714 you turn off my servuce for your mistake! Then your customer service rep says he won't let me talk to a supervisor? #ihateyou! | @346094 Hello I am here to help you please give me a good contact phone number I will be happy to call you. -FR
When I leave @115714 https://t.co/edAwulF6ur | @417727 Hi there! What seems to be the issue you're experiencing at this moment and will like for us to address for you? We are here to help. -JA
"@sprintcare 2 hrs of phone 'searching' 4 service. phone w/CS 25 mins. 10 minutes in: ""did you try to get a new phone?"" wtf | @417728 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
On the phone for 4.5 hours with @115714 @Sprintcare yesterday to fix a billing issue. No fix. Offered $50 - Meeting with atty today | @417729 Your account is being reviewed and you will be contacted by an executive analyst. You will be contacted after the review.
What happened to @115911 support?! Either u get Twitter DM hyper happy positive incompetence or 3rd world call ctrs thwarting resolutions. | @181112 I've got your DM and would love to continue working with you. *ZachRicketts
"@115911 Starting to look for better carriers. You guys are getting worse, not better! 2/2 | @417793 We want you to have the best experience! Please send us a DM so we can talk through your plan benefits and signal issues! *HeatherSaenz"
@115911 your service sucks. Even with wifi your updated App won't let me pay my bill for your inconsistent services 😒 | @417900 Thanks for letting us know. Send us over a DM with your location so we can check out the area for you. *NaeJ
@115913 this is not going to end well john. https://t.co/Cwac7NSUPC | @222731 @115913 I see your DM and will continue working with you to get this taken care of. https://t.co/XNrEb5E71V *BarbPelotte
@115911 needs to be arrested https://t.co/QjryGbXnz2 | @400601 Are you having trouble with your data? *NaeJ
".@115714 got rid of the front-facing camera on the Essential Phone? 😂

@116447 @134202 @221549 https://t.co/eXXrd6gin0 | @417902 We value and thank you for your feedback. Team @116447"
"This is my 16th year with @115714 and it’s taking 6 calls and my new phone is still NOT activated correctly. #Sprint why would I want to CALL @sprintcare when I ordered the phone online & try to activate it online. #annoyed #wastingMYtime | @417920 Hi there! Hope you're fine. Please send us a Direct Message, so that we can further assist you activating your device. -S M"
"#sprint service is really starting to make me mad | @417921 Hey there! This is not the kind of feedback we like to see posted. Please elaborate more about your concern and send us a DM, so we can properly assist you. -  EH"
"I’ve been asking @115714 for a return label since APRIL! I call every month. I never get it. Guess who’s being charged for that phone? Me. | @417928 Wow! This is concerning. Please send us a Direct Message, so that we can further assist you. We're always here to help. -SJ"
"Y’all @115714 sucks. They shut off my phone because I owed 2 cents | @417930 I'm sorry for the trouble, let's get this fixed for you. Shoot us a DM. -DJ"
"@115714 your webchat mgr refused to assist me besides telling me to wait an additional 7-10 days to resolve my problem. | @417931 Hello, we can check the status of that order. Do you have an order number we can look up?"
"@115714 is playing with my emotions | @417932 Good day, what seems to be the issue? - FS"
"@115714 wtf is wrong with your site | @417933 Oh no! What error messages did you receive? Did you reset your password? Please send me a DM, so that we can further assist you. -MM https://t.co/rMApsV8PQY"
"@115911 so what's going on with our phones? I can't call certain people and they can't call me nor don't get notified that I called. | @418012 That's odd, Josh. DM us. We'll check it out. *GiselleM"
"@TMobileHelp not honoring an offer that’s on your website is poor customer service | @418023 We always honor our available offers and I'd be more than happy to address any concerns you have, Brian. Send us a DM so that we may do so. Thank you! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911  I loved you guys I have to say I have to move on bad customer service and I hate falls information was on the phone for 1hr 20 min to get falls information not good | @418025 Oh no. Your experience is very important to us, La Chare. We realize how important it is to get accurate info. Please DM us. We're happy to help you. *GiselleM"
@TMobileHelp Hello again! I added two lines to my account yesterday for family members including one from Verizon and did the get out of the red promotion. The issue we have is that we weren’t told the line needed One Plus. Can you add it to the line? | @141685 You've reached the right people! We can absolutely help with that line and getting you set up! Click my pic to DM please: https://t.co/VuobRjHqhV *TracieBrazie
"@TMobileHelp Can you please remove my mailing address from receiving mail for a person who doesn't live here anymore? The only way to opt out I've seen is to enter an email or phone number which I don't have for that person. Thanks! | @418027 Yikes! Let's check it out, Karen! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll double check on that! Thanks! *KrystnYogi"
"@115911 @TMobileHelp how do I get a cell spot 2? | @194514 Greetings! Send us a DM, I'll get you covered! *TiannahReagor"
"@115911 @115913 to Tmobile, BOGO means: ""Buy Other Guys Offer"".  Because there is no BOGO for us loyal, long-term customers!  I DON'T need a new line, and I DON'T need a tablet.   We just need new phones.  Time for Spring!  or ATT!  or even Verizon. | @274231 @115913 This BOGO is a great deal. In order to qualify for this particular offer, adding a line is required, but if that doesn't work for you, we have a ton of other offers. Check them out here: https://t.co/aIZPWLwowe *TaylorBest"
Bullshit service by @TMobileHelp @115911. @115913 you seriously need some active and intelligent representative because most of them knows nothing and answers like crap. | @418029 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
"Ok @115913 ... why should I switch to @115911 from @115725 ?  I have my ideas, want to hear yours. | @418030 @115913 Way too many reasons to define within a character limit! Check out why you should switch here: https://t.co/cCRIl0Fcnu. Let me know if you need assistance switching, my team is on standby ready to help. We're just a DM away. *TaylorBest"
"@115913 Well, can't get buy one get one Samsungs at T-Mobile, because I don't want another line. I already have 3 w tmob. So now I go back to ATT where I started and get a deal. You should fix that for less defections | @418031 @115913 I’m here to help with your upgrade questions and will meet you in DM to continue working https://t.co/Et1Fu7xZtb *BarbPelotte"
"Again my phone gets here Monday at 8pm, thanks @115911 @TMobileHelp | @156070 You're so very welcome, Ricardo! I'm happy to know that phone will be arriving soon enough! Send a DM should there by any other concerns we may address for you! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 as a new customer I'm extremely frustrated that @TMobileHelp can't process something as simple as a @627 iPhone trade in rebate program w/o totally screwing it up! Looks like Costco is going to have to fix this problem because TMobile can't! | @341292 @115913 I'm confident we can get this fixed today and I've got your back from here. I see your DM and I've responded, we will continue finding a solution there. https://t.co/PbJEgtqanO *JeromyBingham"
"@115911 #Jump! Is a scam. 4 customer svc reps, 2 in-store reps and a retention rep and no one can get on the same page. Need a better carrier than the bogus uncarrier | @418032 Whoa Tara! Definitely not how we want you feeling! Send us a DM with the details and we will do everything we can to turn this around!! *KittyG"
"@115913 I made a big mistake this year, and now I am fixing it by delivering Death by a Thousand Cuts to @ATT and @115725 for their poor overpriced service and shitty customer support - Yes, I'm coming back to @115911 !!! https://t.co/YcOAF8QXdW | @418033 @115913 We can't wait to have you back in the #MagentaFamily! Feel free to DM us if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 what the hell is going on in houston, TX? Spotty service over the past couple of days. No service for the last couple of hours. https://t.co/8Phwx6SOdR | @418036 Having a strong LTE connection is super important to me so I'd love to figure this out with you. DM us so we can take a closer look. *BlakeT"
@115911 so I call tmobile and told I had to go to Apple for help and Apple didn’t nothing to help so I might be switching another carrier | @418159 Maybe we can look into other devices Blake. We wouldn't want to see you leave. DM us and we'll discuss your options. *KaeW
@TMobileHelp how do I get rid of this Wi-Fi notification? https://t.co/9oD54b1O4q | @418160 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@TMobileHelp what time will the iPhone x preorder begin for people in central time? #plz | @418161 Woo hoo! We're kicking off at 12:01 a.m. PT, so that should be 10 p.m. CT. Stay up to date: https://t.co/yCbe6ZYxVx *BryceCrawford"
"Having @115714 is just like not having a phone because I know wherever I go I won’t have service,  except I pay to not have service. #lame | @418186 That doesn't sound fun. I see what you’re saying and I am happy to help fix this. Send us a DM, so that we can further assist you. - MJ"
I see you @115714 @53648 #racinewisconsin https://t.co/FwaWXvUE4o | @418321 Hi there! Is there anything we can assist you with today? We are always here to help. Thanks for choosing Sprint. -SJ
@115714 can I ask why the customer reps like to lie to the customers? | @418322 This concerns us. Customer service is one of our main priorities. Please DM us with what's going on. -Maria Q
I’ve been with @115714 for over 6year.For them to not taking care of my problems that they caused is unacceptable!!! | @418323 Oh no! This is very concerning to us! Please DM us with what's going on to get it resolved -Maria Q
"4 cities in #Minnesota no #cell coverage @115714 | @163665 Hey there, how long has this been happening? Are you the only person experiencing this issue in your area or household? -AS"
"@115714 made the mistake of attempting to upgrade via your website to take advantage of some savings,week later no new phone and no options | @417931 We'll look into that, thank you for bringing it to our attention. We can help you with any existing offers if you would like."
"Your service becomes worse and worse by the day, not understanding the 1% difference you speak of @115714 need answers and service asap | @418324 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
@115911 why is it that about 25% of my voicemails takes hours to show up under voicemail tab on iPhone #frustrated | @418395 Hey Paul. I know that I would want all my voicemails coming through. Let's take a look at this with you. DM us so we can troubleshoot *ErikS
The utter disregard @115714 for their clientele is mind boggling. Anyone else agree? | @418400 This is not the kind of feedback we like to hear. Please send us a DM with more information regarding your concerns.
@115913 the freaking CEO of Tmobile for help with a phone🤦 I can't even. | @418403 @115913 We'll reach out in DM to continuing exploring options. Thank you for working with us! https://t.co/lH0SH5fy2m *MikeRice
"@115911 has the worst service.  I cannot believe i let cody talk me into switching to them. 😡😡😡 | @343284 Oh no, Jess. What happened? I'm sure we can turn this around, DM us. *JoanO"
"@115913 I need your help, I was not given the right info for a balance due, collections is around the corner. Please DM me. Thank you. | @418592 @115913 I truly want to get this all squared away for you. We're on this; please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare what's the point of making people pay for next day shipping if you're just going to ship out whenever you feel like it? | @418596 For more questions regarding your order, contact our Order Support Team: https://t.co/RDgqxv7W9w The ""Chat"" option is available 24/7. -JE"
I'm one month past due @tmobileHelp https://t.co/kJJsO6E21y | @418599 Just replied! Talk to you soon ;-). *DannyHarvey
@115911 my phone trippin | @418600 What's going on with it? *NaeJ
"Dear @115911 Im leaving you, it's been a long 3 or 4 years of investing so much in a relationship that doesn't even work at home. Its over. | @213094 I thought this relationship was forever? Don't leave us, Valerie. DM us your location so we can check this out. *NaeJ"
@sprintcare you might look into upgrade order oy-shso-841886787 Ti see why I will be canceling my service with @115714. Cust svc is awful | @417931 Please DM us so we can share with you the tracking number.
@sprintcare you might look into upgrade order oy-shso-841886787 Ti see why I will be canceling my service with @115714. Cust svc is awful | @417931 Ma'am we got a tracking number for the order. Did you request to have something changed on the order?
@sprintcare you might look into upgrade order oy-shso-841886787 Ti see why I will be canceling my service with @115714. Cust svc is awful | @417931 Checking now.
"@115913 My buddy @418697 got me so excited to switch over to @115911, I ported 4 lines over before he could submit my info for a referral.... Anything you can do to help him out! | @418696 @115913 We're always here to help out in any way we can. Getting a referral is always a great feeling and it deserves a bonus. Just DM us so we can get started. https://t.co/plE6XCdHhz *CharlesOpacki"
"hey @115911 @TMobileHelp looks like you'll giving me credit 2 times for the phone i traded in. I called to get it corrected but your 2nd operator told me I could keep it for inconvenience 🙃 | @418698 Yay! Extra money for the holidays! If you need anything else, feel free to reach out to us through DM. #HappyHolidays https://t.co/cX9JRYxboR *MelissaStephens"
@115913 hey John I'm. A. @126302 customer. On a family plan 2 lines $80 a month  is there any deal like that on @115911 ? I would. Like to switch | @418699 @115913 We'd love to have you! We have 2 lines for $120 including taxes & fees + Netflix. Check out all the reasons to switch https://t.co/cCRIl0Fcnu *RachaelTansey
"I would really like an explanation on how does @116602 & @126972 work on @115911. Are these apps affected by throttling after I spend my fast speed data? I live in PR and my phone is currently my only source of entertainment so it's a real bummer... | @418701 Hey Ricky, thanks for asking! Send us a DM so we can address all your concerns regarding this :) *ChanneyT"
Why did you cancel my iPhone 8 order !!!!!!! @115911 | @418784 Let's take a closer look to see what happened with your iPhone 8 order. Send us a DM! We're here for you. *RickK
"@TMobileHelp How do I get NetFlix?  I have T-Mobile ONE @2688 2 lines. | @418809 Send me a DM, and I'll get you the details! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 Almost $300 down on the iPhone X when you have Jump! On Demand is ridiculous. You need to rethink that. Not competitive at all. | @418815 Thanks for your feedback, Dustin. *NaeJ"
@TMobileHelp what the heck is wrong with t-mobile today? no phone service all morning? | @418816 Lets make sure that you're getting the best service possible! DM me. :) https://t.co/bwHAQCkoRc *DuncanWorks
"@sprintcare Once again, I don't have the discounts/promotions as promised/that I signed up for on my bill. Tired of this. | @223308 Thank you for posting. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"Happy to be a part receiving a gift of empowerment @27198    @115714 https://t.co/Q2gdUoChTV | @418850 Wonderful! We're positive, you'll make us proud. Have a great day. Sprint -MM"
@sprintcare Will you guys be doing pre-orders for the iPhone X at 3AM EST? | @131893 Hope this information is helpful to you. -AS
"@sprintcare Will you guys be doing pre-orders for the iPhone X at 3AM EST? | @131893 Hey there, the Pre-Orders begins at 3:01a.m. EST on 10/27/17. You can find out more about the Pre- Order at https://t.co/0qBF3Cekat. -AS"
@sprintcare can I talk to someone about getting sent a box or package whatever to return my leased phone? | @345449 Thank you for reaching out to us. We'd be happy to assist you. We are here to help!. Please send us a direct message. -CO
@sprintcare is this customer support? | @418851 Thanks for contacting us. How may i help you today? - BB
"WiFi isn’t everywhere @115911. | @418956 You will always have unlimited data, Travis. It only slows down during times of congestion. *NaeJ"
I'm normally slow to anger but @115911  is about to feel my wrath 🙃 | @418957 No ma'am! We don't want that! DM us so we can keep the #MagentaLove alive! *WhitneyJ
@115911 I need help on Information about the #iPhoneX Pre-Order. | @418958 What can we assist you with Swede? *KaeW
"@TMobileHelp @115911 are we able(jump program) to pre order the new iPhone today ? | @295865 Pre-orders starts at 12:01 a.m. PT Friday, October 27th! :) https://t.co/zXrDYDCnIa *Bridget Wren"
"I see @115714 is again providing no service. | @418996 Hi Ann! My name is Chevonne, and I am a Resolution Supervisor with Sprint. Allow me to look into your concerns. Can you send us a PM? -CS"
"Ok @115714 @sprintcare what's wrong with the tower now??? | @175737 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"Hey @115911 @TMobileHelp, why can’t I preorder an @115858 iPhone X on the iPhone Upgrade Program online? | @419152 Good morning! Preorders aren't available yet, they'll be available tonight at 12:01 AM :~) *TiannahReagor"
"@115913 I need straight answers that are hard to get from your sales motivated staff in regard to switching over from Verizon. | @365307 @115913 We'd love to have you on #TeamMagenta, DM me and we'll get this straightened out https://t.co/Nr93OTtXRx *TaylorBest"
been with @115911 for 3 years and I'm this👌close to leaving | @419154 오모. What's going on? *JamieK
"@115911 I have two lines, one with an EIP balance, would that impact my ability to upgrade to iPhone X tonight? | @419155 It depends on if you have enough EIP to cover it. Send us a DM and we'll check into this for you. *KaeW"
Want help upgrading @TMobileHelp | @419156 I want you to have a phone you love! I see your DM and I'll meet you there ASAP to help you with your upgrade needs. *AlexGill
"@sprintcare I can not make any calls whats the problem #sprint #4G @115714 please let me out of my contact | @419157, what's your zip code?"
@sprintcare im not sure what to explain further. This happened after the latest updates.  @238462 https://t.co/66WAZkHl3q | @140062 I would suggest you contact blackberry concerning this you can reach them at 877-255-2377. - IR
"My recent experience w/SIM unlock w/T-Mobile has been worst customer experience of my life. 4 calls, 3 store visits @TMobileHelp @115911 | @419340 Yikes! Shoot me a DM here https://t.co/xTjNVF3Ex4. Let's get you taken care of! *KirstenHartford"
Bruh Ive never had this much trouble with @115911 I give up fam | @419341 Please follow this link https://t.co/FebpmprSfp and send me a DM when you get there and we can get started. *DesiReed
Bruh Ive never had this much trouble with @115911 I give up fam | @419341 I know it can be frustrating to feel like you're not getting anywhere. *DesiReed
#VerizonWireless is still the # 1 expensive service. The data cost was too high for my liking. I'm glad I switched to #Sprint. | @140971 Awww.  We are glad you switched to Sprint also and thank you for joining our family. -Felicia R
#VerizonWireless is still the # 1 expensive service. The data cost was too high for my liking. I'm glad I switched to #Sprint. | @140971 Have a good day. -Felicia R
#VerizonWireless is still the # 1 expensive service. The data cost was too high for my liking. I'm glad I switched to #Sprint. | @140971 Don't forget to register at https://t.co/4Q8gabMq43 and take advantage of that extra money for referrals. -Felicia R
"Hey @TMobileHelp , what time does the iPhone X preorder start? | @129432 Excellent question! The iPhone X pre-order starts at 12:01 PST!!! ALMOST time! YAYYY! <3 *ChristalleBarron"
Another day of speeds that 3g would be embarrassed by. Brought to you by @115911 in Seattle. https://t.co/yYVOI5VCCK | @128153 I’d be happy to look into this and get you back up and running! Shoot me a DM so we can get this resolved! *EmmanuelLopez
WAIT!!!!! Are you serious?!?! https://t.co/H3iVWEj8wb | @419532 That's a ton! Meet us in DM if you have questions: https://t.co/AsNixOq0xa :-) *SekiaSmith
"@115714 @53825 The cellular function of the Apple Watch Series 3...monitoring medical conditions. https://t.co/AcfRQsS3Qt | @419569 Visit the following link for options on obtaining the device, https://t.co/Qu3RJ5tsxY. Sprint. -MM"
"@115714 big market in Easttown/East Grand Rapids and very poor reception. Might be worth investment to put some money into this area! | @419571 Hi, I understand how frustrating this can be. Can you send me a DM with your nearest cross St. and ZIP code? -L.S"
"@sprintcare trying to figure out how these two things don’t match.  After being on hold for 1 hr, no one can figure this out. https://t.co/0PzRmQZWdh | @419572 Hello there It would be my pleasure to assist you. Please send us a private message for further assistance."
"@115913 @TMobileHelp @115913 @TMobileHelp John!!!! Please tell me how much $$$ I would need to put down to get the iPhone X. #HR4HR | @400769 @115913 We'll get you all the details, DM me and we'll chat https://t.co/Nr93OTtXRx *TaylorBest"
"Wondering if I can switch from Sprint to @115911 @115913 in time to do the X preorder ? | @268958 @115913 You'd be an epic part of the #MagentaFamily, DM me if you need assistance https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 How do I block a number? It could be a possible scammer. | @419715 @115911 I got your DM, I'll get with you there in just a sec :) *JohnWard"
"Brand new phone, full lte signal, in the middle of town..can’t even listen to the audio on a  stream! WTF @115714 top notch service! | @419723 This isn't the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
Yo @115714 2 weeks working on my WiFi calling and still not fixed…#makeithappen | @340381 You will be contacted shortly!
Yo @115714 2 weeks working on my WiFi calling and still not fixed…#makeithappen | @340381 We are reviewing your concerns and will contact after our research.
"@TMobileHelp I’m on Jump & want to preorder iPhone X, can I process the upgrade online at 12:01am or do I need to call? Is call center open? | @419858 Thanks for reaching out.  iPhone launch is a super exciting time.  Send us a DM and we'll go over it with you!! *JeffreyN"
"@115913 @115911 will your call center be ready for iPhone X orders at 12am PST? | @419859 @115913 You can call Care, place it online, or even DM us! We've got your back, Kuljit. *TaylorBest"
"Installed a @115911 update and now my @118302 tablet pushes buttons by itself 😭😭 | @293275 Aw man! Let's figure this out and get that tablet under control, Tayen. DM us here so we can help out. *BlakeT"
"@115714 @sprintcare My Galaxy S7 is stuck on this screen! https://t.co/CWD9fZBEju | @419894 Oh no, that's not good! Let's get you to the nearest repair store to get this fixed! Search for repair stores: https://t.co/X1DpDgk1EU -CD"
"no phone number to contact @115714 for customer support on their ""contact us"".  also, the ""chat"" button is gone. awful customer service! https://t.co/4eShf4IAij | @419895 Just click ‘Message’ at the top of your profile. We're always here and eager to assist."
"no phone number to contact @115714 for customer support on their ""contact us"".  also, the ""chat"" button is gone. awful customer service! https://t.co/4eShf4IAij | @419895 Hello there! Please send us a Private Message so that we can further assist you."
"Returned my #iphone6 to @115911 and have @115817 confirmation it was delivered. Now I'm fighting with #TMobile over whether or not they got it | @420038 Brent, we're happy to check into this with you here. Please DM us. *GiselleM"
.@AppleSupport used to be the best in the business...but after this past experience that title officially goes to @115911 & @TMobileHelp | @420039 We love hearing about our #MagentaRazzleDazzle!  We are always here if you need us my friend! *SamanthaCassidy
"@115911 your customer service messaging is down. I need to verify something, can you help me out? | @420040 Absolutely, Gary! Shoot us a DM and we'll take care of you right away! *WhitneyJ"
"@115913 Hi John. I'm having a very miserable experience with @115911 customer care. I am about to compose an email regarding my experience, would like to include you on it and request that you please read it. Thanks. | @414910 @115913 Hello Isaac! I'm here for you and would love to turn this around. Meet us back in DM. Thank you! *AlissaFast"
@TMobileHelp I am looking for some help on a device I returned through buyers remorse jod to the warehouse in Texas?! Thank you!! Plz reply! | @420041 Hey! We got your back! DM me and I will get to work. https://t.co/jUueWiMypn *AmandaCross
"Ok problem. Why is @115714 not working? 😑 | @420075 Hey there, what seems to be the issue? Having service issues? Let me know. -AS"
"The horrible cellular service for @115714 is unreal. Why?????? I pay my bill!!! Just want to listen to podcasts !!! | @420076 Hey! Let’s get your issue solved! Please send us a Direct Message, so that we can further assist you. -AC"
"#sprint could you please fix your crappy service I'm sick of paying for junk, think I'm gonna change! | @420077 Hi there, let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JD"
"Just tested @115714 in Dallas County, TX, USA: 383kbps using https://t.co/3VB3ojnCZb #opensignal #speedtest sitting in my living room. https://t.co/YblAGhpZfF | @420078 Someone will contact you to ensure your network concerns are addressed"
@TMobileHelp Ya'll got a min to speak? | @420199 We have all day for you :) DM me here https://t.co/xTjNVF3Ex4 *KirstenHartford
"Hey @115911, what's the story behind this? All the other carriers allow enrolling online... https://t.co/kB27lhVVN2 | @420200 We're the #UnCarrier, Harlan! We do things a little differently here. DM us and we can go over all the details! *WhitneyJ"
Now T-Mobile is ignoring me and not fixing the issue @115913 @TMobileHelp | @420308 @115913 I can assure you that we're here to work with you until we come to a suitable solution. I sent a DM and will meet you there. *CharlesOpacki
"@115714 y’all got some explaining to do, what happened with our phones last night? | @420320 Hello! Thanks for reaching out to us today. Can you tell us what happened? We'd like to help. -CD"
"@TMobileHelp 
Please help with unlocking my Note 8 from https://t.co/XCgTh2hLxm.  Tired of the run around! | @420379 We've got your back! I responded to your DM, so I'll meet you back there. :) *DuncanWorks"
"@115911 why is ur chat not working? keeps saying to log in...but top right says ""log out"" so i'm clearly logged in... | @420380 What chat are you talking about? We can help you out here. DM us so we can get started. *NaeJ"
".@115911 I switched after 15 years with #Verizon in May. Mostly happy but 2 of 3 reimbursements STILL incomplete. Feels like #BaitAndSwitch | @420383 Not at all, Tim! We mean what we say! I'm all about timely interactions so I want to assist. Please, DM us so we can check it out. *WhitneyJ"
@115913 Found out today the promo ended and now I can join TMobile. Awesome deal though. Hope I catch it in the future. | @420386 @115913 Keep an eye on our newsroom for upcoming deals: https://t.co/Rs7ud2PYPg *TaylorBest
@TMobileHelp I am currently on T-Mobile and can upgrade my phone but want the iPhone X. Will it be available tomorrow for preorder? | @420387 Hey Chris! The iPhone X will be available to pre-order 10/27/17 at 12:01 AM PST through the T-Mobile app! *EdgarLopez
"@115911 where’s my Apple Watch | @420388 What does the status of your order say on My T-Mobile? If you need help, DM us and let's talk. *JamieK"
@TMobileHelp Just got my Pixel delivered. What do I need to bring into the store to qualify for the credit? | @172603 Awesome! Excellent choice! Shoot me a DM so I can get you all the details you need! https://t.co/3hyhCiTfQi
"@115911 @TMobileHelp has the worst service, horrible employees, why did I even bother contacting them about their no working website? | @394018 I understand your position on this. If/When you would like to continue, we are here to help. *VictoriaW"
@TMobileHelp Can I get some questions answered in preparation for tonight !:) | @420389 We are on a Dm away! let's chat ! *TaylorMichaels
@116447 getting bad response from @sprintcare as the other 6 people I've dealt with I know 175$/ is a drop in the bucket for sprint | @417931 Team @116447  can look into this for you. Please send us a DM with your contact information.
@115911 @TMobileHelp 10 calls. 6 trips to the store. Hours waiting. #worstcustomerserviceever. | @420531 Hi! Shoot me a DM and I will be happy to help you! https://t.co/GSALkn3yAO *MichelleScott
"@115911 @TMobileHelp @135517 Seattle w/in 14 days. Store refusing w/out any explanation other than ""no."" Need phone exchanged 2/2. | @318053 Tuella, thank you so much for taking the time to reach out to us. I am going to meet you back in a DM! *MontanaDaniels"
"I’m about 99% sure @115911 sent me a refurbished phone instead of the BRAND NEW ONE I PAID FOR since this one BARELY functions | @312772 Experiencing less than the best, Kaly? DM us so we can check it out for you. *WhitneyJ"
"Aka @115911, bitch ass niggas. https://t.co/dZbYJHcXzj | @420532 Yikes! Who snatched your wig today? Tell us why you're feeling this way towards us in a DM. *NaeJ"
"@TMobileHelp question about pre-ordering the X, can I dm? | @420533 Absolutely! :) Click here to send that DM and we'll answer any questions you've got! https://t.co/6eZrWJ9PIa *JustinRhodes"
"@sprintcare @AppleSupport HELP!! who should i visit first ? having issues with iphone 7 | @420564 Hi there, tell us what's going on with your device. Please send us a Direct Message, so that we can further assist you. -JD"
@sprintcare  ya have the worst customer support ever !!!! All this money i pay every month yall at least can let me speak to a American rep | @420565 Thanks for reaching out to us. How can we be of your assistance today? We are here to help. -MJ
"@TMobileHelp How can I be 100% sure that I can JoD to the iPhone X 64gb at $0 down? I called and they said yes but didn't seem sure. | @420768 I can clarify for you, Rolf! Send me over a DM. https://t.co/wnPk0Kpe5r *BrittanyJones"
@TMobileHelp just sent you a message regarding the iPhone X. | @420769 Perfect! Received your DM and will be replying soon Nasir :) https://t.co/hhkfSa6wT7 *JenniferJackson
"@TMobileHelp when will the iphone x be available for purchase ? | @420770 Hey! I see that you're interested in that Iphone X, I can hardly wait! We start the Pre-Order's tonight at 12:01a.m. PST! *KatherineN"
@TMobileHelp hi! Do you have the pricing on JOD for iPhone X? | @119564 Hey there send me a DM so I can assist you today. *TremiekaS
@TMobileHelp can i get the iphone x if i just got the 8 last month? | @227367 Shoot me a DM so I can check out the available options!  https://t.co/vuTPc7Xx7T *TraceyFoster
"@115714 Why don't you tell people your customer service is a joke? | @420807 Sorry you feel this way, you can get batteries online."
"@sprintcare Your customer service STINKS--and I've been on the phone for hrs thru your ""Service"" and no one speaks English- | @420807 My apologies for any inconvenient, we are here to help."
Thank you @TMobileHelp https://t.co/xPbxBs7lzS | @402301 You're very welcome!  It's always our pleasure!  Thank you for reaching out to us here! *BrettM
@TMobileHelp I have bill for a free sim that I've never used. I can't ring you because I don't know the sims mobile number | @420931 Hey Julian! Let's get this resolved for you! DM me and let's dig into it :) https://t.co/X3FnlBEvX7 *TaylorBarnett
@115913 Yeah your Spokane Washington new store has $95 of My money and I have been waiting for My refund since early September Give Back | @420932 @115913 Hi Steven! I want a solution for you ASAP. Let's dive in and get this sorted out. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@115714 I don't want to go thru your non-English speaking 'customer service"" for a battery---I spent nearly 2 hrs doing that yesterday-- | @420807 Unfortunately you would need to go into a service and repair center or you can order one online."
"@115714 @115858 I had to pay all that money for the X today. I better have it next week | @421063 We are excited that you want the iPhone X!, Today was the preorder date, the phone will not launch until Nov 3rd. -AF"
"@AppleSupport — waiting 2.5h after 2h call for supervisor to call back @115714 says problem IS @115858  #CUSTOMERSERVICEFAIL | @421068 Please send us a Direct Message, so that we can further assist you. Also elaborate on the issue you are having. -JE"
"@115714 - was on the line for over 2 HOURS with several reps from the Philippines-- no resolution - #sprint #poorcustomerservice | @421069 Hey! Hope you’re doing well today. Let's get your issue resolved! Please let us know, what is the matter? - JS"
"Fuck @115911 | @421073 Ouch! What makes you say that, Jaleel? DM us here with some details so we can help out. *BlakeT"
"@TMobileHelp I have no service on my phone.    PLease help. | @421074 You have made it to the right place, send me a DM so I can dig in with my #MagentaShovel! https://t.co/b1rv6Im6uc *HolliePace"
"@115911 I am so annoyed right now everywhere I go I lose calls the internet is slow ugh please can you fix the problem??? | @421075 Aw man! Royce, I hear you and I know these issues are no fun. DM us here so we can look into your connection with you. *BlakeT"
"I can barely even get these tweets out @115911 #badbusiness #scam | @312772 You have come to the right place, please send me a DM so we can chat! https://t.co/b1rv6Im6uc *HolliePace"
What if you went to McDonald’s and bought a Big Mac meal and they gave you a refurbished hamburger ? @115911 #BadBusiness | @312772 Greetings! I'd love to take a look at whats going on and give ya a hand! Send us a DM and we can get ya assisted :) *VictorNunn
When you decline something at @115714 they add it to your bill anyway.. even when you say no more than once | @421115 Give us a chance to look into this for you. Shoot us a DM elaborating on the matter you have. - NJ
"Really thinking about going back to @115725. I left to go to @115911 2 months and not happy. | @421212 Yikes, Brian. That hurts me to hear that you want to leave the family. Come on over to DM and let's talk more. *JeremyJ"
"@TMobileHelp @115913 Why is it when ever I call, no one knows their own policy. I’m having to always speak with a supervisor. Why?!?! | @421213 @115913 My team and I are on standby ready to help find a solution, DM me https://t.co/Nr93OTtXRx *TaylorBest"
This makes me feel great knowing that bringing my family over to @115911 this week we are now part of this cool company! https://t.co/2a7CQh7ZBW | @421214 We are happy to have your family be a part of our #MagentaFamily! We are here for you guys always. *KennethStone
"@TMobileHelp researching portable WiFi hotspot hubs, your site is very sparse, only giving some specs but no plan info. URL for more? | @421220 Internet where you need it is a must, shoot me a DM https://t.co/nFCVJunANW so we can get you all the details you need! *DJConstable"
"Of course service sucks ass...no clue how a company that makes so much money just sucks so bad @sprintcare @115714 | @421239 Please send us a Direct Message, so that we can further assist you. We want to help with your issues today. -MH"
"What’s the point of unlimited data if you practically never have service? @115714 | @421240 We would like to look into this situation for you. Please send us a Direct Message, so that we can further assist you. -JJ"
Y’all are trash @115714 @sprintcare @124218 | @421241 Hi there! Tell us how to change this impression. -JA
"""A #Sprint supervisor will call you back within 5 min."" It's been 45 min. #Sprintsucks | @421243 What seems to be the concern? -Felicia R"
"""A #Sprint supervisor will call you back within 5 min."" It's been 45 min. #Sprintsucks | @421243 Good afternoon.  Were you speaking with a representative on the phone who tlod you that a supervisor would call you back? -Felicia R"
@115913 @TMobileHelp Am I qualified for 0$ down for the iphoneX 64Gb JOD? | @395015 @115913 I'm here to help you with your upgrade questions. We’ve been working in DM and will meet you there https://t.co/Et1Fu7xZtb *BarbPelotte
Andddd you suck too @115911 🗣🗣 | @421360 That's harsh. What's going on to make you say this? *JamieK
@115911 4X Better in buildings? My speed test was taken in a building in downtown Seattle. False advertising at it's best! https://t.co/2XcxsfsOH5 | @128153 Let's make sure you're able to take full advantage of those upgrades! DM me! https://t.co/GXcACu8dxr *JustinPhillips
"@115911 Wish existing, loyal customers could get the deal for bringing in a pixel 2. New customer> loyal existing ones 😥
#uncarrier | @421361 Our existing customers can take advantage of this offer as well, Andrew! DM us so we can talk more about this! *MelindaR"
"@TMobileHelp How do iPhone texts work on the Pay as You Go plan? If I don't have a data pass & I'm not on wifi, will I still receive texts? | @421362 Have no fear your #MagentaHero is here! Meet me in DM and I will make sure you have all the details! *Ashley Lingley"
Man I can wait till my @115714 contract is up.  The cell service is horrible.  Hardly every have enough signal for anything.  #sucks | @421399 We hate to hear you having issue with your sprint services. If you like we can do some trouble shooting today.
Leaving @115714 and their shitty service and their shitty customer service as well. Don't know how I've been a customer for over 15 years | @421400 We would hate to see you leave the Sprint family! Please DM us to get this resolved! -Maria Q
"HOW MY BILL 290 W 3 LINES AND A IPAD AND JUST CASHED YOU OUT ON A PHONE I H8 YOU @115714 @sprintcare @124218 | @334392 Please send us a Direct Message, so that we can further assist you. We would really like to help with your issues. -MH"
"@TMobileHelp can you call in before 12:01 on Friday for the X and be on the line once it hits, or do preorders lines start at 12:01? | @185487 Hey! Thank you for reaching out :-) send me a DM and we can go over your questions! *AnaAliciaCortez"
"I messaged you guys already no response https://t.co/696kxJLInR | @421509 I see we sent a response 13 minutes ago, and we're gearing up to send another! Hang tight. *TaylorBest"
"@115913 https://t.co/wLwduN6LvX | @421509 @115913 Hey Steven! I see that we're working in Facebook PM, we'll meet you back there! *TaylorBest"
"@116447 stupidly I took two calls from Yvette on the ""Executive"" team. She just added insult to injury #fail | @417931 We regret to hear about your dissatisfaction. Let Team @116447 look into this for you. We want to get this issue resolved."
@115990  your CS sucks!  I pay $400+ a month & when I ask for a booster for clear svc I'm told sorry go somewhere else! Sure! @115714 | @421555 Hello there! Please look at our current promotions https://t.co/OLXF2ShjmN
@115714 @sprintcare is straight triflin to old customers N only caters to the new 1s. They forget about the ones that been holding them down | @421556 Your statement concerns us we would like to have a better understanding. Please send us a Direct Message so that we can assist you. -JJ
"@115714 new phone! Same shitty service! Listening to music is probably overrated anyway. | @421557 Let's look into this issue for you today. Please send us a Direct Message, so that we can further assist you. -JN"
"i fucking hate @115714 , the fuck you charge me so much for such bullshit ass service. tired of you.. i’m switching to @115911 | @421558 Hi there! this is concerning. Please send us a Direct Message, so that we can further assist you. --OL"
"Is there any place in Miami where @115714 actually works? Can’t even log in to my bank account from Coral Gables. | @187985 Please send us a Direct Message, so that we can further assist you. We would really like to help with issues today. -MH"
@116447 Dear #sprintceo #openchallenge   improve signal strength in #28262 zipcode... | @219570 Let Team @116447 look into this for you. Can you provide the exact address or side streets?
Not many things shittier than relying on @115714 & @116021. It's like they're even worse when combined. I feel sorry for me 😞 | @421583 Hi there! Please let us know what issues you are having. --OL
After I paid my iPhone full #TMobile refuses to unlock my #iphone ! Total scam @115911 @TMobileHelp https://t.co/OLkpPE4D73 | @421634 Shoot me a DM so we can discuss your options! 😊 https://t.co/vyjB7ko3ro *OmarF
@TMobileHelp got a quick question about using your service on my new iPad Pro. DM? | @156432 We got you Mr Berryhill! DM Me :) https://t.co/hhkfSa6wT7 *JenniferJackson
"@115913 this month from october 1 i have had the worst customer service experience ever! I added a line, got the note 8 and 8+ bogo | @421670 @115913 I'm confident we can turn your experience around, DM me https://t.co/Nr93OTtXRx *TaylorBest"
Soooo.....why y’all telling me I gotta pay a down payment then @115911? Y’all buggin! Lmao. https://t.co/mD9rMgqvFi | @421671 We hear ya and want to see you upgrade! DM us here and we'll explain your down payment and upgrade options. *ValerieP
@115714 ordered an Apple Watch last Friday at a store and still no info on when I will receive it #nothappy | @421716 Thanks for letting us know. Don't worry. Can you send us a DM so we can look into this? -CO
@sprintcare I saw the Apple online store is stating that you can go through a 2 year contract when preordering the iPhone X.Is that correct? | @421717 You would have to confirm that with apple.
Youre better off calling them https://t.co/jw9MHaxnEt | @421810 Good afternoon and that is a great questions Cognac. Give me a moment to review the iPHONE X offer. *RichardG
Youre better off calling them https://t.co/jw9MHaxnEt | @421810 If I could have you send me a DM so we can access and see what your best optons would be if interested in IPHONE X *RichardG
@115913 @115911 Any iPhone X pre-order deals? | @421811 @115913 Check out the details on this $300 trade in offer here: https://t.co/IQvDy4xtG0! *MikeRice
@115911 your fraud team was supposed to call me. Srsly? | @218974 Hey Paul. Can you DM us here with some details so we can help out? We've got your back! *BlakeT
@TMobileHelp 1st time customer y can’t I set up an ACCOUNT through T-Mobile portal!😡 I called 2 weeks ago and 2day+keep getting same answer. | @421812 Getting your MyT-Mobile account set up with ease is crucial! DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins
"I've got a question for y'all, @TMobileHelp. Is the $300 in credits in addition to the trade in amount for the iPhone 7+ or newer? | @328148 It's a combined max $300 for the offer! Please DM me here: https://t.co/gAmFrAsnx1 for more details! :D *PatrickUllmann"
@115911 @TMobileHelp I am in Tmobile 1 for 1 year.. each time one of my friend joins the plan Tmobile charging $26 for sim !!! Y ? | @421814 Great question can you DM? *RyanPerez
@115911 @TMobileHelp I am in Tmobile 1 for 1 year.. each time one of my friend joins the plan Tmobile charging $26 for sim !!! Y ? | @421814 https://t.co/GzQFNLEoRV *RyanPerez
"#Sprint has some of the worst customer service I’ve ever experienced. Why the heck am I still with this company? | @421841 Hello Giselle, what's going on and how may we help you?"
@115714 get your shit together on your service | @421842 Good afternoon. We will love to know what is going on with your service? We certainly can fix it. Please send us a DM. Thank you. AL
@115911 competition is not Verizon or AT&T it’s dial up and dsl 😑😑😑 | @239893 Hey there! We want you rocking awesome service wherever you are! DM us so we can get you back on track! *MelindaR
"@TMobileHelp hello I’m trying to confirm that I’m the account holder and it keep saying something wrong with server I been trying awhile | @421982 Hey there, thanks for reaching out to us, today! Shoot me a DM and I'd be happy to help! https://t.co/ATjBsB3har *KristiJaxx"
Mike why wouldn’t u just ask me? https://t.co/0AjVHxwdOO | @421983 Here at T-Force we are happy to help everyone as well! Hope you are having a wonderful day! *KateyArnett
Round 2 @115911 @TMobileHelp and no resolution. How many calls will it take to figure out my issue this time? | @421984 Oh no! Issues are never okay around here! DM so I can check into things for you! https://t.co/hsJ4QAiTJb *RachelMartin
"New @115911 SIM ✅
Old T-Mobile SIM deactivated ✅
New SIM activated and working 😠NO!
@Tmobilehelp what do I do?! | @421986 Oh no that sounds horrible, let me help you out! Lest start off by getting you verified.  https://t.co/xKtJVNqc2V *JoseO"
"New @115911 SIM ✅
Old T-Mobile SIM deactivated ✅
New SIM activated and working 😠NO!
@Tmobilehelp what do I do?! | @421986 Thanks for the verification. The phone number does not pull up an account. Can I have I have the sim card number? *JoseO"
"Worst customer service in south Texas !😡🤬 @115913  @115911 ! | @421988 @115913 I want to turn around your experience, Alan; we only want the best for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 I've been a customer for 12 yrs. Some1 got a note 8 under my acct. I opened a fraud claim, and @115911 still charged me for it | @421989 @115913 Let's get this all sorted out and square away your account, Hector. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Don't go to sprint
They mess up everything @115714 | @422023 This isn't the kind of response we will like to hear. What seems to be the issue? Allow us to help. -AP"
@115714 is pathetic | @217320 Allow me to take a look into this for you. Please send us a DM. 2/2 -ResolutionSup SR
"@115714 is pathetic | @217320 Wow! We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. We're here to help. -SJ"
@115714 is pathetic | @217320 Send a DM so we can further assist with this. You've been having issues for some time and we want to help. - Resolutions Sup AA
@115714 is pathetic | @217320 It seems it's an extended coverage area. Maybe little to no coverage and this is why you're having issues. - Resolutions Supervisor AA
"@115714 is pathetic | @217320 Hi, my name is Shantel, I'm a resolution supervisor here with Sprint. Your issue was brought to my attention. 1/2 -ResolutionSup SR"
@116447 Its disappointing that Sprint is going to lose a Loyal customer of 8 Years for not Upgrading my Phone for a matter of 4 days | @422025 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
"@115714 SHOTS FIRED https://t.co/ADw6qWko0u | @411196 Please send us a Direct Message, so that we can further assist you. -ES"
All the sales BS at the local @115911 store is making me consider switching. | @422214 Stay part of the family Doc. We want you to have best experience across the board. Send us a DM and let's talk. *JeremyJ
"@TMobileHelp Bought my dad an iPhone. He needs a nano sim. Is there a card cutting service at the stores? Or a way to get a free nano sim? | @422215 Hi there my name is Kristen, your Magenta Hero for the day! Can you please send a DM?  https://t.co/p5tlOIac4q *KrisAlamed"
@TMobileHelp any outages in SoCal LA/OC? I have no data today. Texts are okay. Multiple reboots haven't solved my problem. | @422216 I'll be more than happy to help get that phone working. Shoot me a DM so we can dig in! https://t.co/fouTCzmMFc *HeatherB
@115911 I'm going to need to speak to an executive specialist about my account. | @422217 Send us a DM! Let's get started :) *TiannahReagor
Why advertise high speed data speed when 2g works faster @115911 ? | @239893 Let us deliver the speeds you deserve. Come on over to DM and we can take a closer look. *JeremyJ
I think I could have logged into my aol account quicker than @115911 service | @239893 We want to keep all of your accounts connected. Send us a DM and let us check this out for you. *JeremyJ
my phone stay near death like t-mobile how you gone give me a defective iphone? @115911 | @422219 We only want to deliver the best to you. Send us a DM and let us check this out. *JeremyJ
"@115911 is the iPhone x gonna be priced differently for jump (not jump on demand)? | @422220 We can definitely get you all the details of what you will need to put down, if you send us a DM. *JPL"
"@115913 T-mo Apple Watch 3 support is horrible, worst experience dealing with Care on this since 10/21 now may need to wait 4 more days | @422221 @115913 We want you to be able to utilize your Apple Watch 3 the way you want, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"Thanks so much to @115911 @TMobileHelp for working w/ me on my old contract to put a powerful phone in my desperate hands. #CellPhone | @422222 Hey there, thanks for reaching out to us, today! Shoot me a DM if you wanna chat! https://t.co/ATjBsB3har *KristiJaxx"
@116447 is it possible for you to give me a contact number or email to speak with corporate at @115714 Please..i'm in desperate need | @422254 This is not what we want to hear! Pls give Team @116447 the opportunity to fix. Send us a DM so we can turn it around! https://t.co/6kXr9dKjmp
"Day 13 of @115714 holding my phone hostage. Was promised yesterday (for the 4th time) that it would be unlocked within 72 hours. We'll see. | @358927 Please send us a Direct Message, so that we can further assist you. We would like to look into this for you today. -MH"
@115714 will get an EARFUL from me as soon as I get off work. 6.5 years and they’ll be losing a customer if this isn’t straight TODAY. | @422255 Hello are you still needing assistance I see a rep previously called you. How can I help. -FR
"@115714 en Humacao missing in action con el internet y llamadas telefónicas. | @358225 Queremos revisar esto por usted. Por favor, envíenos un Mensaje Directo para mejor asistencia. -DA https://t.co/rMApsV8PQY"
FUCK YOU @115714 | @422256 We would love to assist you. Can you let us know why you feel this way? KB
"""A #Sprint supervisor will call you back within 5 min.""  It's been 2hr 37 min. #SprintSucks | @421243 Was it someone over the phone that provided you with that information? -Felicia R"
"""A #Sprint supervisor will call you back within 5 min.""  It's been 2hr 37 min. #SprintSucks | @421243 I do apologize for the inconvenience of a supervisor not calling you back. -Felicia R"
@115714 @sprintcare in Puerto Rico we don't have service why are you charching us? | @179254 Hey! Thank you for bringing this to our attention. Please send us a DM so we can further assist you. -TT
@TMobileHelp @115911 How to escalate the TMo store Mgr if they put new rules? | @422364 Hello Venkatesh! I would be more than happy to look into your issue can you please DM us? *TiaKappus
".@115911 ""Buy a Pixel 2 and add a line on One or SC Unlimited and get money back""

Also @115911 ""We don't offer SC Unlimited anymore"" https://t.co/h5jsr7zlSv | @422365 Hey Matt if you want to DM me, I was looking into a way of getting you taken care of. :) *MakLarson"
@115911 is the worst. Pay a $250 insurance deductible and they send me a broken phone. Return it. Get another one that doesn’t work. WTF | @422434 Your device is your connection to the world. Let us take a closer look into your device experience. DM us. Let's talk. *JeremyJ
"What the heck happened to my carrier?! I’m in Central PA! @115911 https://t.co/gVPF9LwkFi | @422435 Hey there, Alex! We would love to look into this for you! DM us! *MelindaR"
@115911 how does a 4 phone/$140 tax included plan somehow get billed at $180? And the store reps refused to help! | @422436 Having an accurate bill is super important. Please allow us to check into this for you. Send over a DM! *JPL
"@115911 false advertisement in stores https://t.co/9jILmzNLBP | @280221 Hey, let’s continue in DM! There are no limits there! https://t.co/9RTnmWVDJe *SamanthaSylvester"
"@115911 what happened to 611 being in the US? | @286805 Our entire team is committed to delivering you the assistance you need, Grady. Send us a DM and let's talk. *JeremyJ"
My Galaxy S6 is defected and was replaced 4x by TMobile! TMobile sold me a piece of junk! Samsung & @115911 are forcing me to accept CRAP!😡 | @422437 Hey there! We absolutely want you happy with the device you have. Let's make sure we can get you set up. Send us a DM and we'll chat *ErikS
@54241 Does @115714 have any plans of servicing 49348 or 49333? We were promised upgrades a year ago https://t.co/AdmNO953wh | @200019 Your analyst will be reaching out to you shortly.
@115714 customer service is terrible and reps are extremely rude | @422699 I am sorry you feel this way we will be happy to assist. -FR
@115714  fix my whack ass internet speed. I can’t see anything | @422700 How long has the issue been occurring? Is there anyone else in the household that is being impacted by the issue? -BC
@115714  fix my whack ass internet speed. I can’t see anything | @422700 We understand how frustrating service issues can be and we'd be glad to work with you to have the issue addressed. -BC
@115714  fix my whack ass internet speed. I can’t see anything | @422700 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue is also affecting talk and text? -BC
@115913 @115911 why y’all acting like the IPhone X pre order not in 10 days? Can we get some Jump prices please? Haven’t heard anything | @393127 @115913 We'll have that info available soon! Stay tuned. *DanKing
@TMobileHelp care to explain why my number was just used to call 911 in TN yet I neither called 911 nor live in TN???!! | @422915 Oh NO! T-Force to the rescue! Send us a DM and I can look into the issue. *AndreaS
@TMobileHelp My new iPhone 8Plus was apparently delivered by UPS but then promptly stolen.  I called and another one is being sent? | @422916 Can you DM me? *RyanPerez
@TMobileHelp My new iPhone 8Plus was apparently delivered by UPS but then promptly stolen.  I called and another one is being sent? | @422916 https://t.co/GzQFNLmNtl *RyanPerez
@115714 Really disappointed.  Just extended my contract and its messed up and no one at the store can fix it.  Now may have to refund! | @422943 Good afternoon.  This puzzles me.   Please send us a DM explaining how extending your contract is now messed up.  Thank you. -Felicia R
@115911 the worse service to have if you day trade or do business from your phone. | @423018 Yikes! We know how important your time and business is. Send us a DM with more info and we'll assist you ASAP. *ValerieP
@115913 why don't u reply to customers who r in distress | @308916 @115913 I am here for you as I want you to have a resolution. Send me a DM so I can assist. *AshleyNelson
"@115913 Can I actually pre-order my iPhone X online this year or do I have to call and wait on hold again? If online, can I add tradein? | @423019 @115913 You can order online or through the app! *MikeRice"
"@115913 Last time I updated my firmware, my phone got too hot and the back glass warped. My phone isn't waterproof now. 2/2 | @231504 @115913 We always want the best experience with your devices! Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I want to preorder the iPhone x tonight but an error in your system is not allowing me to jump. Customer service didn’t help | @116837 Oh no! I want to make sure you can order you phone! Send me a DM and I will help out :) https://t.co/XnESpSZVr6 *EliseBlake
"@TMobileHelp  Would someone be able to help me? Support changed cell# by mistake. Was told change back high priority but it's been 48 hours | @423021 One more request and we can get started, please send us a DM. Thank you! :-) *AndreaS"
@TMobileHelp  Would someone be able to help me? Support changed cell# by mistake. Was told change back high priority but it's been 48 hours | @423021 T-Force to the rescue! Thanks for reaching out to T-Force. Fill out this link   https://t.co/xKtJVNqc2V   and we ... https://t.co/R7o0kh9LvI
@115714 I would like to know what you guys are turning into Verizon? Upping people’s bills and not returning calls or helping with anything | @423041 Hey there! Are you a Sprint customer experiencing the stated issues? -JC
So tired of my @115714 network not working in Orlando. Goodbye #sprint and hello #verizon. | @423042 Hey Jason! Please send us a private message so we can  provide you with some assistance as soon as possible. -NJ
"When @115714 tells you please give us 64 hours to resolve your problem. WTH am I suppose to do when you’re not recieving messages or calls | @423043 We'd like to review this. Please, DM us with more details. - GS https://t.co/rMApsV8PQY"
4 phone calls and a chat conversation just to give him authorization to upgrade. Jesus Christ. https://t.co/0O403iCDWK | @422255 I am happy your issue was resolved. -FR
@115714 why do I have to pay the 30$ activation fee if I’m do for an upgrade | @423044 Hey there! The activation fee is a one-time fee that Sprint charges for setting up a new line of service with a new or used device. -JD
"@sprintcare will I have service when I get to San Juan? What about in Cayey? | @423045 Please send us a Direct Message, so that we can further assist you. -JN"
"@115714 your data services suck. In Arlington, TX. =/ @115911 im coming back! | @423057 Let us take a look into this for you. Send us a DM to have your coverage up and running. -JA"
"@TMobileHelp help me please!!!!! | @423063 Have no fear, T-Force is here! Hit me up in DM and we'll chat. https://t.co/Nec8mDWdEc :) *KarenHoth"
@TMobileHelp another question... Can I dm? | @420533 Oh course! Your T-Force team is always here for you! Click https://t.co/jaHSC7DwkH to DM me :) *JacintaJenkins
wow i can drive halfway across the entire midwest and can count on @115714 to make my phone turn into an expensive paperweight #noservice 😤 | @423149 Definitely not what we want to hear from our customers. Please send us a DM so we can further assist. -AT
@115911 JOD pricing on the iPhone X? Any down payments with JOD as well? | @191668 Hey Ashley! The pricing depends upon a few factors. DM us here so we can discuss your upgrade options with you. *BlakeT
"@TMobileHelp iPhone X preorder is 1201am est tonight? | @321108 Set your alarm a little later than that, it's midnight PT. :) *JohnWard"
@115911 my phone is charging backwards help? 😡 | @423227 Can we get some more info on this? Send us a DM and we'll check it out with you *ErikS
"@115911 New customer.  Frustrated Customer. #BaitandSwitch | @423228 What's going on, Colin? Anything we can help out with? Send us a DM if you want to chat *ErikS"
"@TMobileHelp How can I upgrade to the iPhone x tonight if I own my current phone outright? | @423229 Good question Nick! Shoot me a DM, we'll chat ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
@115911 @TMobileHelp hi you will have the preorder of the iPhone x at 12:01 on the app? | @423230 Great question - it depends on how you're upgrading! DM us: https://t.co/xKrpoFD6ya for the deets! *ColleenLicudine
"@115911 my service has been so bad since I upgraded my iPhone. Any ideas? | @423231 Let's take a look with you, Angela. We want you getting the most out of both your device and your service with us *ErikS"
"When your @115911 LTE data gets slowed down and becomes incapable of loading anything 😒need to switch 😩 | @423232 Aw, don't that that! Let's take a look and see what's going on! Send us a DM so we can get you back up to speed *ErikS"
"@sprintcare I’m not valued for all the $$ I’ve spent over the years on phones, plans, & services. Sad. #noloyalty | @423257 Are you sure there is nothing that we can assist you with? -RA"
"@115714 makes the customers suffer for their employees mistakes | @150241 Hey Oshack, this is not the feedback we like to hear from our customers. Can you send us a Direct Message to further assist. -AD"
Can not wait to cancel my @115714 contract!  Very soon 👍🏼 | @423258 Hello I hate to hear this is there anything we can do to change your mind? -FR
"@116447  Not told it was a process until today. I have 24 hrs to provide info. 512-619-1723.   2 phone calls, 4 chats...nothing | @423259 A member of Team @116447 will reach out to assist shortly. https://t.co/FLLMeqPRLD"
"@115911 need info on #iphoneX preorder please | @423362 We'll be happy to answer any questions you have, Luke. DM us! *JoanO"
"I swear to god, if @115911 screws with my account one more damn time, I’m taking my 5 lines to @ATT https://t.co/iGyXf4v8Hs | @423363 Hey there, Gabe! We would love to talk to you more about this! DM us so we can get you squared away! *MelindaR"
"@115911 I called 12 times and still no find my reffer, This is very ridiculous I have 3 friends customer from Sprint scare to recommending | @423364 Oh no! Let's see what's going on there. DM us, let us make sure those cards get where you need them. *JoanO"
"I don’t understand how you can promise your customers they’d be paying less but every bill is higher than the last wtf @115911 #NotCool | @423365 Hey Dennaerys, we'd love to make sure your billing experience is correct. DM us, we're here for you. *JoanO"
"@TMobileHelp Where do i preorder iphone x tonight by paying full price? | @119473 Good question Srikanth! Shoot me a DM, we'll chat ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
"I can’t be under WiFi all day @115911 I would like to use my LTE the way you guys advertise | @239893 We can make sure of that! DM us, we're here to help. *JoanO"
"@115714 Another advert that takes over my phone https://t.co/trW8XThzjP | @207133 Hello, just a questions does this pop up randomly or on certain sites?"
"If you live in N AZ, before you buy @115714 service beware--I tweeted them 3 hrs ago about terrible service--no response yet-- | @420807 Please follow and DM your contact number. We will reach out to help."
"Omg @sprintcare been trying for an hour to give you guys more money and been dropped twice. This is why I hate having to actually talk to CS | @423398 Hi there! Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 can we talk a bit | @423399 Hi, we'd be happy to speak with you. What are your concerns today? -KT"
"So by “You may experience slower than normals speeds sometimes” you really mean “we are making your phone unusable” thanks @115911 | @423491 Hey Dustin, we want to make sure you get the best experience possible. DM us, let's take a look. *JoanO"
"@115911 - Looking to get a smart pick device for my cancelled line, can anyone help with that? | @423492 Absolutely! We'll gladly help you pick the perfect device for you. DM us here with some details so we can assist. *BlakeT"
Nice job @115911 @TMobileHelp for being the only major cell carrier to charge a down payment for the #iPhoneX tsk tsk | @423493 We'd be happy to discuss pricing and any zero down options we may have! Send us a DM and we can chat! *RozLancaster
"@115913 @115911 also, nobody @ tmo customer care has been able to tell me if JOD customers can upgrade online tonight. | @423494 @115913 To upgrade with Jump on Demand, you can call 611 or visit a retail store! *MikeRice"
My #opensignal TRUE Speed Test on #Sprint 4G | @423541 What seems to be the issue? Send us a DM informing us more about this. - NJ
"@115714 @ATT @115911 @115725 @115858 #apple #iPhoneX @115913 https://t.co/ru2IZDze8f | @268860 Hey there! Are you a Sprint customer? If you are, please allow us to assist you. Send us a DM. -  EH https://t.co/rMApsV8PQY"
@TMobileHelp I swear the people over the phone are the most unknowledgeable people. There call centers need to be US based. | @230816 What can I answer for you? *AlisonB
@TMobileHelp I swear the people over the phone are the most unknowledgeable people. There call centers need to be US based. | @230816 Hi Kevin!   I am Alison.    I am here to help!    I am sorry you had that experience but I will help make sure th... https://t.co/8kR6LZFczm
"yo @115911 ...fuck you | @423619 Woah, that's harsh. DM us, I'm sure we can change that feeling. *JoanO"
"@115913 dm for a quick sec? | @423620 @115913 We're always here for you, Amit! Send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"I have unlimited data, why is this shit forever slow @115911 get it together | @423622 Hiya, Carmella! We want you rocking awesome speeds all the time! DM us so we can look into this for you! *MelindaR"
"@TMobileHelp how do I go about knowing how much it would cost to upgrade with my Jump! On Demand program? | @423623 Hit me up and lets find out!
https://t.co/fFwcGHx0L1  :D :D :D *TaylorMoon"
"@115714 why is my phone incoming calls receiving busy signal? Fix it or I will have no choice but to go to another carrier. | @423651 Hi, we understand that this can be frustrating to you. Please send us a DM so that we can further assist. -RA"
@115714 @sprintcare  how come I can't receive any phone calls from iPhone. | @423652 Good night. Allow us to apologize for the inconvenience. Is this restricted to one location or is it happening everywhere? -FJ
"@115714 SUCKS ASS. | @423653 HI there, this is not the type of feedback we like to receive. What seems to be the issue? -MC"
"@116447 Lisa @ the executive customer service was very sweet, and helpful. | @423259 Thank you for allowing me to speak with you and giving Team @116447 a chance to assist."
"@sprintcare plz respond fast. When people try calling me, they get a busy signal. But i can make phone calls. Can u reset it?? | @374509 Thank you for reaching out to us. Can you shoot me a DM so I can help you out? -OA"
"I don't know if I can get texts (thanks @115911 ) But, the ice cream from @84157 is… https://t.co/5A6FCa0YJf | @423777 What's going on? DM us, we'll make sure all your messages arrive. *JoanO"
@115913 she loves the cape. #TMobileTuesdays #dogsofinstagram #freeswag https://t.co/b6Bs9rfH1J | @230816 @115913 AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *AlisonB
"There’s absolutely no service in Goshen, IN. Seriously? @115913 @115911 | @423778 @115913 We want the best possible service for you there, Niklas. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Waited two hours @115714 what a waste of time | @423813 Thanks so much for reaching out to us. What seems to be the issue? We're here to help. - CE
@sprintcare I don’t have any service in Florence Alabama | @423814 How long has this been happening? Is there anyone else with the same issue. Please send a DM to be able to investigate. -EM
That awkward moment you can’t talk to a Sprint Customer Service Rep because your Sprint Service is the literal equivalent of 2 cans tied to a string. @sprintcare @138028 | @423815 Hey there! Sounds like something we need to look into. Please send me a Direct Message so I can further assist. -SH
"@115714 #sprintsucks @116447 network from stone age CDMA talk & data problem solved in 2013 How long does it take? I’m voting with $s | @126209 Thank you for your feedback, we will forward this to the appropriate department. -Team @116447"
@115725 @115911 y’all want to buy this contract?! I’m ready to dip asap! @115714 #ByeFelicia | @423816 Hi there! We would like to resolve this issue for you right away. Send us a Direct message so we could further assist. -MA
"@TMobileHelp if I am on the Jump plan, can I preorder the iPhone X online tonight? Or do I have to go in store? | @423891 Let's take a look together and deliver solid answers :) Pls send me a DM. https://t.co/6JAtI8jAfO *RubenHernandez"
"DM @TMobileHelp  Per your request. Sporadically do not receive txts. | @423777 I know how important text messages are, that is the only way my family communicates.  Fill out this link  ... https://t.co/yUvv4tvmue"
"Good bye @115911 losers! 

Preordering iPhoneX @ATT

Your service suck btw..... https://t.co/emaSjuflOk | @423892 Hey Pete, we can get those speeds up for you! Send us a DM so we can get you all ready for iPhone X! *TerriL"
"Most companies, have been helpful and generous beyond measure, to myself and other #SantaRosaFires evacuees; @115911 on the other hand, keeps piling on, and profiteering on the backs of the distraught, disheveled, dismayed, and disabled, that were displaced by a disaster. https://t.co/jvgGdcD9vp | @423893 We always want to be on the same page and have your back, EJ! Send us a DM and we can chat further. 💘 *TarynS"
"Is tmobile having signal issues in Philly, PA region? @115911 @TMobileHelp | @423894 Oh no! I would love to take a look! Shoot me a DM and I'll get you some some answers. https://t.co/NMvRntQYM5 *SarahPearson"
"Looking for a new cell phone company. I've had enough with the run-around at @115911. They promised $130/mo, insist on charging $150-$180. | @423896 I know the importance of getting a consistent bill at the price you were quoted. Shoot me a DM so I can look into this for you. *JPL"
"@115714 my phone sounds busy when someone tries to call me | @172873 This is concerning, can you please send us a direct message, so that we can further assist you. KB"
@115714 about to get cussed out cuz my internet should be working. All that damn money I pay y'all. | @423925 We would like to look into this for you. Please send us a Direct Message so that we can further assist you. -JJ
"That call was painful @115714 the rep tried their best to fumble through the training I’m sure they received about 10 mins before the call | @423926 Hi there, is there anything we can assist you with today? -G.C"
"Seems like everyone is having issues with @115714  today... should have stayed with Verizon | @423043 This is not how we want you to feel. Please, DM us to assist you with your concerns. - GS https://t.co/rMApsV8PQY"
"@115714 ""A supervisor will call you back within five minutes."" It's been 5 hrs 50 minutes. #Sprintsucks | @421243 Will you please DM me so that I can get your account information and phone number Darcy?  Thank you for your patience. -MB"
"Honestly, @115714 is trash if you don't have wifi 70+ percent of the time you're using your phone | @423927 Can you also tell us if the issue is also affecting talk and text? -BC"
"Honestly, @115714 is trash if you don't have wifi 70+ percent of the time you're using your phone | @423927 Is there anyone else is that is being impacted by the issue? Are you experiencing the issue in more than one location? -BC"
"Honestly, @115714 is trash if you don't have wifi 70+ percent of the time you're using your phone | @423927 This isn't the type of feedback we'd like to hear from our valued customers. We'd be glad to work with you to have the issue resolved. -BC"
"Honestly, @115714 is trash if you don't have wifi 70+ percent of the time you're using your phone | @423927 We understand how frustrating service issues can be especially when you need it the most. How long has the issue been occurring? -BC"
"@115911 is the worst when it comes to customer satisfaction | @424038 @115911 We got your DM and have replied, we look forward to working with you and turning this around! *ErikaHoleman"
"@115911 #HotMessExpress | @424039 What's up, Cora? Anything we can help with? *JoanO"
"@115911 waiting an hour to be seen at store #Ivegotnothingelsetodo | @424040 AJ, we know your time is important! Send us a DM with what's going on so we can get the ball rolling for you. *TerriL"
"I am only getting a busy signal when I am calling other ppl who have sprint is this an issue? @115911 | @424041 Hmmm, let's check out what's going on there, Mya. DM us, we'll get to the bottom of this. *JoanO"
"Meanwhile, Im still waiting for @115911 to reply to my message from 11:20 am | @419341 Taking care of your concerns is my goal. Please send me a DM to continue assisting you! *AlfonosM"
"@115911 why I cannot process my referrals friend to Tmobile? I cannot gey my 50 dollars gift card, whyyyyyy | @423364 Hmmm, let's take a closer look at what happened. DM us and we'll investigate *KananiB"
"Hey @115911 @115913 is the best way to upgrade my iPhone to iPhone x on JOD tonight going to be the T-Mobile app? How’s it gonna work? | @184736 @115913 To upgrade with Jump On Demand, give us a call at 611 to pre-order! https://t.co/lH0SH5fy2m *MikeRice"
"@115913 @TMobileHelp Hi, I would like to verify that I qualify for $0 on the iphoneX 64Gb JOD | @395015 @115913 We're here for you, Antonio. Send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 needs to stop playing games | @424046 🤔 What's going on B? *KananiB
Hey @TMobileHelp is there any way to block a number for good from another country from calling you and leaving you messages?  #Annoyed https://t.co/he1kXGzTyo | @424047 That's an excellent question! I can help with our blocking options :) Please DM me: https://t.co/4lHu3HURzy *TylerRoquemore
@sprintcare I can't remember my pin. Resetting online requires the old pin.. what do I do? | @424067 Chris we would be happy to help. Please send us a DM so that we can further assist you. -KC
"@AppleSupport https://t.co/5UiUFy1WeW | @423893 Please join me back in DM, we'll get everything sorted out. *ZachRicketts"
@115911 pls help I'm paying early my payment arrangement I want to cancel my service. | @424162 I would love to help you! Please meet me back in DM! *AngieShaw
@TMobileHelp will I be able to pre order the iPhone X at 12:01am tonight through the T-Mobile app? | @124021 12:01 Pacific Time! You got it! *AustinPower
"@115913 Called cust service & every store in my area. No info on JOD pricing for #iphonex. Please help? | @424163 @115913 Let's get you the details you need, Kevin. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Goddamn @115911 y'all got my money 5 days ago...  send me my fucking phone | @424164 Yikes! Have you checked the status of your order online? DM us here with more info and we'll assist you. *ValerieP
"@115911 How would the JOD pre order through Twitter process work?

I don't see an option to DM. | @424165 This is going to be a great launch! We look forward to getting you on the right track. *JeremyJ"
You are like an ex that literally will not let me break up with you @115714 | @424196 Tell us how we can change this impression. -JA
"I HATE @115714  HOW many times will the tower in my area be down?! What’s the point in having good plans if the service is shitty?! | @424198 We hate to hear you are experiencing issues,  the necessary steps are being taken."
"@sprintcare @116447 and your executive team, please screw up my ability to pre order tonight, I'm sure that @115911 and @115913 will be more than happy to get my business and might even cover the transition fees | @424200 We are sorry for any confusion. A member from Team @116447 will reach out to you shortly."
"@sprintcare @116447 and your executive team, please screw up my ability to pre order tonight, I'm sure that @115911 and @115913 will be more than happy to get my business and might even cover the transition fees | @424200 @116447 Oh No! Definitely not want we like to hear! A member of Team @116447 will contact you shortly"
"@115911 Hi, my name is Jack and I purchased a T-Mobile phone but couldn't get it unlocked through T-Mobile.  Can someone help? | @424270 Hey Jack! We'd love to assist you with your unlock request. DM us here and we'll check this out ASAP. *ValerieP"
@TMobileHelp @115911 all my calls to my friends on @115714 are giving me a busy signal with all of my lines on T-mobile in NY | @424271 That shouldn't be happening! I can help. Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
"@115911 can I undo the update you sent last night? It's totally fucked up my phone. #hateit #hateyou #Iwantadivorce | @424272 Maribel, let's mend this relationship! Send us a DM with what phone you're using so we can look into this for you. *TerriL"
"@115913 I love @115911 but I am told there is no service where I live. Any chance that will be changing soon? Mountain City, TN. | @424273 @115913 Checking coverage is my specialty. DM me so I can help: https://t.co/c6ROkAqiws *HollyAdams"
How can someone reach to me @TMobileHelp | @407947 We are here for you 24/7! send us a DM anytime! :) https://t.co/zXrDYDCnIa *Bridget Wren
Every time my phone lacks I’m going to tweet how@much I hate @115714 | @424285 Tell us how we can change this impression. -JA
@115714 what am I paying you for? | @424286 Blank Canvas - Hey! Hope you’re doing well today. How can I help? Please let us know what is your concern about. - JS
@sprintcare @116447 how in the world do I reach a real person at @115714 please help | @424287 @116447 @115714 Team @116447 to the rescue! Send us a DM with your contact info and we will give you a call.
Ok but is @115714 down? You can’t make calls and it’s a busy signal when they call you | @424288 We will like to look into this for you. Please send us Direct Message so that we can further assist you. -JJ
@TMobileHelp How can I check if I’m good to preorder tonight? | @424381 I'd love to get you all the #MagentaDetails! :D Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
Hmm iPhone X pre-order night. Dreading being on hold with @115911 — Tempted to pay-off my 7 Plus lease & switch to the Apple upgrade plan. | @374333 We want you to have confidence in your purchase experience. Come on over to DM and let us check out all the options for you. *JeremyJ
@115911 How to stop blocked callers from leaving voicemails? Number is blocked by they are leaving empty voicemails. | @399536 I have some options for you! Shoot me a DM so that I can work with you. Thanks! https://t.co/VPw2v7TEeD *HiginioAguirre
Hey @115911 @TMobileHelp !  This place needs better signal 😊👍🏼🙏🏻 https://t.co/FieS9OECTM | @424382 Thanks for the heads up! Please send me a DM to chat about ways to improve coverage! Thanks! ;) *ZachReyes
"@115911 ""LTE"" in downtown Seattle is embarrassing https://t.co/vyd6jQ1BxK | @424383 Hey Reid, those speeds don't look right! Send us a DM so we can get those numbers back up for you! *TerriL"
"@115911 How do we order the iPhone x tonight with Jump? | @424384 We want to bring you all the purchase options, Arthur. Feel free to send us a DM or give us a call. *JeremyJ"
"@115714 are you guys having issues receiving calls from numbers on other networks??? | @424399 Can you please send us a DM, so that we can be able to further investigate this matter? -TC"
@115714 are you guys having issues receiving calls from numbers on other networks??? | @424399 reports of that issue before. -TC
@115714 are you guys having issues receiving calls from numbers on other networks??? | @424399 We can't really say exactly what seems to be the issue with your device being unable to call other carriers. As we haven't had.... -TC
"@115714 I have never had as bad of customer experience as I have had today with your stores- people straight up lied to me about products | @216256 Hi, this comment concerns us. Please send us a DM so that we can further assist you. -RA"
"@125607 @115714 I'm not getting lots of texts and apparently this has been happening for over a week. What's up?! | @290774 Please send us a Direct Message, so that we can further assist you. -AP"
"@115911 how do I pre-order the iPhone X with the T-Mobile app | @191672 Hey Taofiki, it's super easy! Send us a DM and we'll walk you through the steps ;) *TerriL"
"@115911 Site down already? | @424486 Hey Anna, need some help? DM us, we're here to help. *JoanO"
"@115911 if I have JUMP on Demand can I upgrade to iPhone X online? I logged in to check and it says I have to call Care to upgrade | @424487 Hi Jesus! JoD customers can call us, visit our stores or DM us, we'll be happy to help you. *JoanO"
A long night ahead of me !! Who’s calling their carrier at 12:01 PT to get the #IphoneXPreOrder ? 🙋🏼@115911 https://t.co/2jERdXafKG | @424489 Join the club!  I've got some other exciting news for you too!  Please click https://t.co/IvLqMUwEUf to DM me.  I've got you! *Frank Maez
"@115911 New update looks terrible, makes phone look like 10 years old. How do I undo this update? | @424490 Hey Josh! What device do you have? DM us here with more info and we'll take a closer look at your update. *ValerieP"
"@TMobileHelp I am So tired,frustrated and SICK of dealing with your un experienced and ZERO trained representatives. | @424495 Oh dear, so sorry you feel this way. Please DM me so I can get more information about this today! *FreyaH"
"@115714  why can’t I reach anyone on sprint number calling from my T-Mobile phone? All I get is a Busy signal. | @424271 This is very unfortunate news, however, you would need to have this matter addressed by your carrier. -JJ"
@115714 I’m tired of jumping through hoops. I want a provider that cares about business. (2/2) | @424507 Hey! We hate that you're having troubles. Can you give us some more details? What issues have you been getting trying to upgrade? -CD
"I I’ve been chatting with Sprint for 2 1/2 hours and still nothing is resolved. Don’t use this method to communicate bcuz it takes them a half hour to respond each time #SMH #IsThisAJoke #WorstCustomerService https://t.co/WLyObhYeSj | @424508 Hello Samantha, this is not the experience we want for you. Send us a DM, tell us your issue allow us to work on it for you. -HA"
What's going with @115714  everybody I call with sprint phone is busy. What's up with that?? | @239720 We will like to look into this for you. Please send us a Direct message so that we can further assist you. -JJ
"@TMobileHelp what's going to be the easiest way to pre order iPhone x? Log in online and click ""shop?"" | @268292 You can DM us here https://t.co/pLFmgJktfr *LonnieWoods"
"@TMobileHelp what's going to be the easiest way to pre order iPhone x? Log in online and click ""shop?"" | @268292 Hello, my name is Lonnie and I will be your #MagentaExpert! We will be here tonight assisting with pre-orders! *LonnieWoods"
I dm’d you before you even sent this response. I will need T-Mobile to be a little more thorough. But I have dm’d you again. #tmobiletorture https://t.co/6J4DBTpU5v | @424579 Thank you for the DM; we're on this and we'll be responding in kind shortly. https://t.co/lH0SH5fy2m *MikeRice
"Can I get iPhone x pricing?  @115911 | @399045 iPhone X 64 GB $999.99  $279.99 down and $30.00 a month after.
iPhone X 256 GB $1,149.99$429.99 down and $30.00 a month *AustinPower"
@115714 so why tf when somebody call me they get a busy signal? | @424593 Hi there! this is concerning. How long have you been experiencing this? Is it happening to one number or any number that calls you? --OL
I know... I missed my Broadcasting days on @54641 but that’s @115714’s fault! As soon as I get a new carrier here I come! Promises! | @355446 Hey Rob! I am sorry that you are continuing to experience issues in this area. Please bear with us. -SH
"Ayyy @115714 your service sucks & you rip people off!!!! | @424594 Please send us a Direct Message, so that we can further assist you. -ES"
@115714 why do I pay $200 a month for consistent dropped calls and 1x service? | @424595 This isn't the response we'll like to hear. Send the nearest cross street & ZIP so we can check on the coverage in ur area. -AP
@115714 will the iphonex be available tonight like it will be on @115858 for your iPhone forever customers? | @424596 Good night. Thank you for your interest and for reaching out to us. Pre orders begin in a few hours at 2:00 am. -FJ
"@115714 y’all always fucking up | @424597 Wow, what's going on? We want to help you. -JN"
"@115911 worst customer service ever PLEASE PUT MORE DAMN EMPOLYEES IN YOUR DAMN STORES!!!!! | @424678 What's wrong? DM us, I'm sure we can turn this around. *JoanO"
"@115911 Hey guys! I downloaded the app and it says it's undergoing technical difficulties, is this because it is down until 3 am? Thanks! | @424679 🤔 We'd be happy to investigate this with you Nichief! DM us so we can take a look at what you're experiencing. *KananiB"
"@115911 service sucks badly honestly my phone has never been this slow with sprint | @424680 I'm sure we can improve that experience. DM us, we're here to help. *JoanO"
@TMobileHelp how do I preorder iPhone X tonight? Help! | @379338 Hey there! That is a good question. You can do it through out app or at our website if you wish. :) *KateyArnett
#SprintRewardsSweepstakes @115714 I’d go on a trip! https://t.co/v3ghl1hThJ | @424698 Thanks for reaching out to us. How may I be of assistance to you today? -GT
"@TMobileHelp I have a question about my JOD | @424789 Aloha Sean! I'd love to answer all of your JOD Questions, shoot me a DM! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@139703 I’ve sent you an email about a recent customer service experience. Please advise. | @424790 @139703 Your experience is everything to me, Joey. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
"Hey @115913, apparently @TMobileHelp can’t get my #NetFlixOnUs working after four weeks—now my short code SMS fails to work. Help! | @172210 @115913 Oh no! Our team can help. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp Hi! What's the easiest way to switch my Jump! On Demand to regular Jump! prior to the iPhone X pre-orders tonight? | @289840 Sup Joel! DM me! I'll give you all the sweet deets 
https://t.co/AOoa9gGRQH *BialyQuinonez"
"@115911  I have been on hold with y’all since  yesterday and no one has answered I just need to know why my service provider is in Chinese! | @424812 Whoa, Riva! Please send us a DM and allow us to assist you with your concerns right here. We are happy to assist! *BrookeK"
"@115911 pls note that unlock request notif no:7734858088 does not work.pls help. | @424813 Hi, KF! Send us a DM so we can get you fixed up! *ElleA"
Only on #sprint can you have 4 bars 3g or 3 bars LTE and STILL cannot connect to data.  Fix the towers!!! | @424818 I get what you’re saying and I agree that something isn’t right. I’ll be happy to work on this in the area. Send me a DM to get started. -AC
@TMobileHelp I have a question about the iPhone X preorder... | @383501 Thank you for sending me a DM! I'll meet you there! https://t.co/i0i27Ors9t *AdamJudge
"Yo @115911 you need to get your shit together... takes me 25 minutes to send a text. | @225495 Oh my, that's way too long for text. DM us, let's figure out what's going on Jeffrey *KananiB"
I’m really fed up with @115900 not being able to fix my internet until November and this @115911 “LTE” being slow af. 😤😤😤 | @407332 Hey Jocelyn! Lets do all we can to fix that. Send us a DM and we'll make sure you get up and running again *ErikS
"@134924 @TMobileHelp I have a Galaxy S7 Edge and have started to get a Green Screen that never goes away, please help. | @424901 I want to make sure everything is looking good! DM me! https://t.co/GXcACu8dxr *JustinPhillips"
"@115911 Question I have jump and want to trade in 6s for 8plus. once 8 is  paid half way can I still upgrade even though bill is credited? | @424902 Hey there! That's a great question, send us a DM and we'll make sure you're getting accurate info about this :) *ChanneyT"
@tmobilehelp I want to preorder iPhone X tonight at 12:01 PDT. Whats the quickest way for me to do it? | @318750 Always an exciting time when we upgrade devices!!!. Do you have the T-Mobile app? *JohnO
@tmobilehelp I want to preorder iPhone X tonight at 12:01 PDT. Whats the quickest way for me to do it? | @318750 T-Mobile app for sure!!!! No question! *JohnO
"@tmobilehelp I want to preorder iPhone X tonight at 12:01 PDT. Whats the quickest way for me to do it? | @318750 This is RockStar John, ready to Rock Out!!! *JohnO"
I called @115714 to order my new phone. The guy was like u can in 10 hours & some change. I was like what time? He was like idk.I hung up 😐 | @424922 We apologize for that experience. Would we be correct in assuming that you are enquiring about the Iphone X? -FJ
I called @115714 to order my new phone. The guy was like u can in 10 hours & some change. I was like what time? He was like idk.I hung up 😐 | @424922 Iphone X Pre-Order begins at 2:01a.m. CST on 10/27/17 and ends  at 11:59 p.m. CST 11/3/17. -FJ
@54241 After 9 pm and data is still too slow to be usable @sprintcare @53825 @116447 @115714 https://t.co/UOColb11KS | @200019 We do apologize for the continued issues. Team @116447 will make sure a member of our network team contacts you tomorrow. https://t.co/b8dmWh2XK1
"Hey @115714 fuck you and your overpriced shitty service | @424923 Wow, that’s terrible. Is the issue impacting anyone else in your household or around you? -TR"
"Every time I need a reminder of how bad @115714 is at providing cell phone service, I just try to use my phone | @268961 This is definitely not the feedback I like to read. What exactly are the issue(s) you're being faced with? Please allow me to help. -JJ https://t.co/rMApsV8PQY"
"@115714 @sprintcare @AsurionCares  has the worst customer service and run around I have ever experienced!!  Very unhappy with this!! | @424974 Hey, what's going on? - NA"
Damn @115714 | @424975 Hi there. Please let us know why you feel this way. --RB
"Well @115911 it’s been real ✌🏿. @115900 here I come 🏃🏿‍♀️. #TiredOfTheBSService https://t.co/mhXvtcwyvR | @425014 Hey Wiggy, is there anything we can do to change your mind? Send us a DM and let us know. *ChanneyT"
"@TMobileHelp Are iPhone X preorders starting at 12am est. or a certain time during the evening tomorrow? | @425019 Great question, the pre-orders go live tonight at 12:01am PT tonight! *TreBrewbaker"
@TMobileHelp Good evening! Can someone tell me if my account is eligible to preorder tje iPhone X with zero down? Thanks! :) | @195519 Hey Colita! Send a DM my way and I'll give you your upgrade deets! 👍😎 https://t.co/gA53lP8L6T *HeatherSaenz
How can I get in contact with the legit BOSS? I've been a customer for 5+ years.These issues are becoming to frequent. @115714  @sprintcare | @425035 Hey there! What seems to be issue that you're having? -MM
@sprintcare what’s the best way to ore-order the iPhone X? By phone or on the website? | @425036 Bet you're as excited for this as we are! Send us a DM lets get you the answers you need. -CW
... @115714 be on point. | @425037 Hello there. Is there anything we can do for you? -JR
@115714 @122986 is HPUE supported on the Google pixel XL2 ? | @425038 Yes it most definitely is. -JR
Hi @115913 so I've been with T-mobile now for 3yrs and now this month you have managed to misplace my payment. Upset but still T-mobile | @425127 @115913 Let's get to the bottom of this missing payment. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp can I purchase the iPhone X online, but I wanted to trade an my iPhone 7 plus for it can I still do that? | @425128 Hey there! Meet me in a DM and I will explain everything! :) https://t.co/XnESpSZVr6 *EliseBlake"
"@115913 @TMobileHelp how do I get 2 different answers from ur support in the same day? Can u please clarify how To upgrade via JOD 2nite https://t.co/xJ2RWd13VO | @425129 @115913 Let's get this all straightened out, Steve. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
OMG finally able to get online with some1's phone! This is ridiculous. Out in the middle of no where #whitakers #NC & @115911 isn't working | @425132 Thanks for reaching out and letting us know! Send us a DM and we'll see what we need to do to get you connected! *ChanneyT
@115911 hey my LTE is going very slow I can't even use my Netflix IG and other apps | @425133 Hey! That's not cool :( Let's make sure you can use your apps flawlessly. Send us a DM and we'll chat! *TerriL
"@TMobileHelp anyone there? Mixed feelings about calling to upgrade on JOD. I can’t do it through the app tonight? | @184736 That's a great question, and we have all the info you need - send us a DM and we'll make sure you're all set! *DanielleGibbs"
bout tired of @sprintcare & they shit 🤦🏾‍♂️ | @425145 What's going on? We want to help you. -JN
"My volume just completely went out on my phone I already what @sprintcare gone say ""Oh its water damage"" so u can buy a phone fav line 😒😒😒😒 | @425150 Oh, that sucks. Can you send us a DM so we can quickly troubleshoot the device? -CO"
@115714 your customer service is the absolute worst!!! | @425153 Tell us how we can change this impression. -JA
@TMobileHelp not sure if it is t-mobile or my iPhone 7 Plus but my phone has already been screwing up and now my calls drop every 10 mins | @425235 Whuh-oh! Let's get to the root of this right away! Shoot us a DM so we can dive in to help. https://t.co/033FgbQAw8 *KyleVesely
"@115913 pls help @115911 sent bad cpo 📱Warranty exchange done but📱 never shipped,  got another📱today and it's the wrong one 😩😩😫😟 help!! | @425236 @115913 Let's dive in and make sure you're getting the right device. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp hi how much down would a 64gb iPhone x be through jump on demand? | @218561 The iPhone X is absolutely amazing! DM us for the deets! https://t.co/lOqKyE0PXQ *ReillyLeritz
It sucks @115911 forces a downpayment for the iPhone X. EVERYONE else doesn't do that... | @392892 If you need anything else T-Force is here 24x7! Send us a DM and we can get started. *AndreaS
@115913 please check email | @425314 @115913 I am here for you and I will reply via DM right away. *AshleyNelson
"Man @793-Mobile @TMobileHelp your customer service sucks right now. First I get lied to and now the gentleman helping me is taking forever. | @425315 That's not what we want to hear! I'm here to save the day, DM me! https://t.co/GXcACu8dxr *JustinPhillips"
"@115911 all I want is to be able to pre-order the iPhone X when it's released 😭 but not sure how to even do so since I got JoD😭 | @425316 Just call or hit us up on DMs, we'll help you get that SWEET iPhone X as soon as possible. *JoanO"
Just saw an ad for @115911 MotoZ $20/mo + free proj mod. I upgraded to a Z 2 weeks ago & got higher payment & no free mod. Y am I w/@ATT?😒 | @425317 Not sure...but there's still the chance to #SwitchAndDitch! Send us a DM so we can talk more about this! *MelindaR
I've been a #TMobile customer for 12 years and their customer service messed up my payment request and now I have no service @TMobileHelp | @425318 Oh no!!!! please send us a DM so we can get this figured out together!!!! *LisaMarieArnold
".@115911 the customer services of your employees sucks. They have lack of knowledge of the accounts and the proper use of it. | @425319 Nahum, we don't like to hear that! We are here to make things right for you - can you send us a DM so we can work with you? *TerriL"
"It would be cool if @115911 would deliver my texts when I send them🙃 | @425387 Brittany, we definitely want those text messages getting to their destination timely. DM us. We'll check things out. *GiselleM"
TBH y'all testing me 🙄 @115911 | @425397 We want to make sure we get back on your good side! What's on your mind? Shoot us a DM! *JPL
@TMobileHelp @115911 if I’m a T-Mobile customer how do I get/pre-order the IPhone X? | @425399 The iPhone X is totally tubular! Send us a DM for more info! *MikaylaM
I have a love/hate relationship with @115911 I love the idea of them but I fucking hate the 3 dropped calls I get daily during my commute https://t.co/YbfCYW5kEz | @425400 Hey Roberto! Send us a DM and we'll look into ensuring you are able to stay connected. *ChanneyT
"@115911 what’s up with the data speeds in #Maywood and #Chicago 60153, 60622. Used to be awesome slowing down / CS states nothing is wrong https://t.co/CBIpzUpyaN | @193052 Let's take a look a make sure you can stay connected, George. Send us a DM and we'll get those speeds back up *ErikS"
"Happening now !!!!  @ATT
#iPhoneX 

Sorry @115911 you’re just losers!! https://t.co/t8ClY5d86J | @423892 We would be happy to discuss iPhone 8 pricing with you Pete, if you will please shoot us a DM! *RozLancaster"
"T-Mobile has terrible service in Northern California CEO @115913 needs to fix Signal current status of signal slow-motion 🤬😤😡 definitely not one of the top faster cell phone providers 🤥 | @425401 @115913 Let's dive in and check out those areas, Macus. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
Wanted to preorder iPhone X after midnight but @sprintcare @115714 online service so 🗑 says I’m not the account holder on my phone .. happens all the time......hello @115911 got yourself a new customer | @425417 We'll be happy to help you to pre-order this amazing phone. Please DM us with more details of your issue. -EM
@sprintcare why did my bill go up $50 including an upgrade fee which was waved | @425419 Hi there! We would like to review this case. Please send us a Direct Message so we can further assist. - AP
"@TMobileHelp it doesnt get any worse!4 1/2 hrs from home and no data service although roaming on AT&T.....NO DATA??! #worstprovider #tmobile | @425502 Oh my! I know how important it is to have data, shoot me a DM, and I'll look at this for you! https://t.co/jjKemKyHlV *AlexisGovea"
so @TmobileHelp is there an easy way to calculate the downpayment + tax for the iPhone X tonight? | @425503 T-Force to the rescue! Send us a DM and we can get started. : 0 ) *AndreaS
"@115911 are your websites servers down for logging in? | @425505 Just tested mine and was able to get in, but we want to make sure you are able to as well. Shoot us a DM so we can help! *JPL"
@TMobileHelp will iPhone X pre-orders be available tonight? | @425506 Yes! Preorders start at 12:01am PST. DM me if you have any questions about how. *Tyler H
"hey @TMobileHelp do i quality to jump to the iphone x? | @425507 I sure hope so, that device is sweet! DM me and we'll dive in! https://t.co/GXcACu8dxr *JustinPhillips"
"@TMobileHelp If I have an iPhone 8 with Jump on Demand, can I get an iPhone 10 or do I have to wait? | @425511 Let's go over your eligibility for the amazing new iPhone X! Send me a DM so I can help: https://t.co/JeuDhfsNjR *NatalieKelm"
"@115911 confirming that jump on demand customers have to call support tonight to order iPhone X? We can’t use the T-Mobile app? | @425512 That's correct, Jason! You can easily send us a DM and we can assist right here too! *TarynS"
"@sprintcare I need to upgrade my phone anyway to drop the contract I have with you | @425537 Hello! Thank you for contacting us, please send us a DM with more details about your request to further assist you. -JG."
"@115714 @sprintcare hey guys, what time should I expect to be able to preorder my iPhone x tonight? | @425538 Thanks for chatting! Pre-Order begins at 2:01a.m. CST on 10/27/17. We refer you to visit  https://t.co/0qBF3Cekat . -MH"
@sprintcare @sprintcare will we be able to preorder the iPhone x in store/over the phone tomorrow ? | @372432 You can pre-order the iPhone X at https://t.co/YkzaDqVPKw. - MJ
Alright @115714 there y’al go again with the bullshit ass service | @325311 Hey there! This concerns us. Please send us a DM and follow us so that we can review this for you! - RC https://t.co/rMApsV8PQY
@116447 I'm Proud to be A Sprint Customer Every Since March 2005. I'm getting Ready to Get My New Upgrade Phone in Sept. 2016 Thanks! | @425567 @116447 Thank you for the positive feedback and for being a loyal customer.
@TMobileHelp salute to my man RandyC with the A1 Customer Service. #IphoneXPreOrder locked in | @425606 Thanks! You Rock! *RandyC
"I can't pay my bill on @115911's website. When I enter the amount, the ""update"" button stays greyed out. What gives? | @425607 Hey there, Donny! Let's take a look at what's going on! DM us! *MelindaR"
Hey @TMobileHelp - whenever I try to text gifs they play at like double speed. Is there anyway to fix this? It's super annoying. | @399324 Hey there! Send us a dm and we can certainly take a look at that issue! :) *KaiLavendar
"@TMobileHelp This is the form and tracking: Form Number: 073 837 37
UPS Tracking number: 1Z__credit_card__. I also want my $46 back! | @425608 Woah definitely want to get your returns accounted for!  Hit me up and lets figure this out: https://t.co/fFwcGHx0L1 *TaylorMoon"
"@115911 marriage counselling (tech support) has saved our #relationship  No longer considering divorce. #idonthateyou #Iloveyouagain | @424272 @115911 That’s great to hear, because we LOVE you, and don’t want to lose you! 😊 https://t.co/jjKemKyHlV *AlexisGovea"
IS your website down? @115714 | @425630 @115714 Please remember to follow us to for a faster assistance. -GM.
IS your website down? @115714 | @425630 @115714 Hi there! We saw your tweet and would like to assist you. Please send us a DM -GM.
@115913 it took over 24 hours for the email I sent you yesterday to come back undeliverable. Bandar hi messed up your email address? | @425685 @115913 Hey Robin! John's correct email address is __email__. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp whats the best way for preordering iphone x tonight? App, phone call, or DM? | @425686 Thanks for reaching out to us! We recommend using the App! It's fast AND convenient!! *MichelleScott"
@sprintcare is your site going to be back up so I can preorder the iPhone x ? | @425695 Sure! It will be up and running by 3:00 AM CT on 10/27/2017. We're sorry for the inconveniences caused. - VC
"I guess ya don’t want me to pay my bill...@115714 https://t.co/GFU9Jo6AQ7 | @163641 Hi, we do apologize about the inconvenience. I can assist you with this. Send us a DM. -ResolutionSup SR"
Made a decision to switch to @115714  bad fucking idea | @262899 Hi there! We would like to help please follow us and send us a DM to further assist you -GM.
@TMobileHelp can i pre order the x at 3:01 am if i have jump | @425744 Yes all our pre-orders will begin at the same time. *JayMartinez
@TMobileHelp how do I know if I have jump on demand?? | @139282 We can check! Send us a DM: https://t.co/xKrpoFD6ya We'll take a look at things for ya! *ColleenLicudine
"@115911 I want upgrade to the iPhone X , I have a 6s + now | @425746 No problem, DJ! Are you on JUMP! or JOD? If you're not sure, you can send us a DM and we'll help you out :) *TerriL"
"Can I preorder my iPhone X yet? Are we getting that same $300 credit y’all offered ppl who got the iPhone 8 @115911 @TMobileHelp | @425829 Hi, that is a great question and I would love to give you some more information. Can you send me a DM. *DeniseR"
"@TMobileHelp I have questions about the iPhone X preorder and waiting forever for a rep. Can someone help me? | @425830 Hi there my name is Kristen, your Magenta Hero this evening!!! Can you shoot me a DM? https://t.co/p5tlOIac4q *KrisAlamed"
"@115911 Can I preorder iPhone X tonight while still participating in the iPhone 6/7 trade-in offer? Or do I have to wait til its in stores? | @388139 Hey Daniel, hm that's a good question. Can you send us a DM so we can make sure you're getting accurate details about this. *ChanneyT"
"Hey @115913 @115911 why did I  get a call back from a Rep saying the #iPhoneX pre order time got pushed to 2am PT / 5am EST 🤔 | @425832 @115913 Let's get to the bottom of this, Andrew. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Hey @115911 I’ve paid off my iPhone 7. Soooo why am I being charged for a remaining balance when ordering the iphone8plus. https://t.co/RVwaXKiuRl | @168147 Hey Chelsea! Let's figure this out, send us a DM and we can look further into this! *ChanneyT"
@TMobileHelp Can I get free Netflix if I have T-Mobile One? (Family Plan) | @425833 Send me a DM here so we can take a look :) https://t.co/SX3pEjs26A *EdgarLopez
"@115911 Apple Watches on back order till Nov-Dec hopefully it comes early November. And got to call tomorrow to pre order this IPhone X | @425834 We're always here if you have any questions, Richie! *MelindaR"
"@115911 After 16 YEARS & having the LONGEST family plan on the west coast I'm switching to SPRINT! Guess my loyalty and $40K meant nothing! | @425835 16 years truly is a long time, Cherrine! What's got you feeling this way? Send us a DM. *MelindaR"
"Y’ALL SOME HOES @115911 | @425836 Hey there, Roy. What's going on? Send us a DM with some more info. *MelindaR"
@sprintcare @115714 i need help with iPhone X | @425860 Hi there! How can we help you? -MM.
Come on @115714 😭😭 #iPhoneX https://t.co/UbazpYGkEI | @381927 Hey there! Remember pre-orders for the IPhone X begin at 2:01AM CST on 10/27/2017 -JC
Come on @115714 😭😭 #iPhoneX https://t.co/UbazpYGkEI | @381927 Hey there! Remember pre-orders begin at 2:01AM CST on 10/27/2017. -JC
"@115911 MY LG V10 RELOCKED  AFTER PERMANENT UNLOCK, HELP ME AM OUT IN AFRICA AND I NEED MY PHONE.. I RESETED SECURITY AREA & ASKING UNLOCK | @425863 Hey there! Please send us a DM so we can further assist! We want to make sure we get this taken care of for you! *BrookeK"
"@115913 @TMobileHelp can anyone help me via DM please? | @175990 @115913 We're always here for you, Mohammed. Send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115913 so now the dep for an iPhone X on JOD is $279? I just paid $260 cuz a rep told me to bring my EIP down so it would be 0 down WTF | @425938 @115913 We absolutely want to straighten this all out for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp hey guys. Sent you another message. Thanks | @173265 Here to assist, and we got your DM! We'll be replying ASAP! *RozLancaster"
@115911 i currently have a iphone 6 with tmobile. Would i be able to get the $300 off online?? | @318001 Yes! As long as you input the IMEI of the device you're trading in! Let us know if you have any questions! *ChanneyT
"@115911 please bring call centers back to the US 24/7. VERY frustrating when the reps have no idea what they’re doing and don’t understand. | @425945 If there is an issue you need take care of, send us a DM Jake! We're here for you 24/7 *KananiB"
"@TMobileHelp How can i order a phone from your website ""pay in full"" with diff credit card! it keeps asking for the primary account holder! | @425946 Shoot me a DM! Let's make sure everything is good to go to order! :) https://t.co/NMvRntQYM5 *SarahPearson"
"@115911 @TMobileHelp what time does pre-ordering start? | @425947 Great Question! Pre-ordering starts at 12:01 Am PST! Set your reminders! Skip the line, order online or with the T-Mobile App! *BruceBerg"
@115911 @TMobileHelp Can y’all send me a dm? I have a couple questions on the Pre Order tonight | @425948 Super excited about the iPhone X! I would love to answer any and all questions! Shooting you a DM! *SarahPearson
"@TMobileHelp what promotion do you guys have for the iPhone X when switching from the 7+ to the X? | @425949 Hey Ashley! I just got your DM, I'll be replying to you in just a sec! *BrentHayashi"
@sprintcare is there a list of eligible trade-ins for the iPhone X available - with the amounts? | @334042 You can get all the details for eligible trade-ins at https://t.co/0FE0wlbF4R or by calling 1-800-Sprint1
"Ayyy @115714 when are y'all gonna have the 2 year contracts back?? | @425976 However, follow us on twitter, if you would like to hear about our other great options. -JC"
"Ayyy @115714 when are y'all gonna have the 2 year contracts back?? | @425976 Unfortunately, two (2) year contracts are not available anymore. -JC"
"Just tried to go pay my phone bill and get hit with this @115714 https://t.co/Wd35qRuPsG | @425977 Allow us to help you with the payment. Please send us a Direct Message, so that we can further assist you. KC"
@115911 sucks!!!! Over this no service/1 bar bullshit! | @426065 Hey Veronica! Let's make sure that you can stay connected. Send us a DM and we'll see what's going on *ErikS
"@115911 want to get two iPhone X’s tonight but it’s saying you can only upgrade one device for our account, Can you buy without upgrading? | @426066 Hey Chris, let's double check this! Can you send us a DM :) *ChanneyT"
"The fact that I gotta pay $500 for the #iPhoneX @115911 | @426067 It is like this for everyone, Howie! Let us know if you have any other questions! *ChanneyT"
"@TMobileHelp  I bought a sync up and drive unit from Wal-Mart, says already registered.... Please help! | @426068 Could you DM me to continue troubleshooting this issue, please? Thanks! *RandyC"
"@TMobileHelp  I bought a sync up and drive unit from Wal-Mart, says already registered.... Please help! | @426068 Wow! When technology does not work, it can be a real pain! I would love to help with that! I will access your inf... https://t.co/i4SjD1ToX2"
@115714 your poor service never gets old. | @426096 That's not the idea we want you to have! Please send us a DM to further assist you. - DB https://t.co/rMApsV8PQY
"So my #Sprint account has been labeled as ""Fraudulent"" for a year, I just found out about this today when I went to get a new phone... | @426097 Hey. This is unfortunate. Is it that you visited a store and was provided with this information? Did they indicate why? - DW"
"@TMobileHelp Absolutely zero Service in Lidle on Wade Hampton Blvd, Greenville SC!!! | @151562 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
yo Fam @115911 #PleaseStop by 551-6 text Sent the freaking stop notice and it said request is unavailable https://t.co/c9dGbAvpXv | @426111 Thanks for reaching out about these texts! DM us here so we can look into why this is happening. We're here for ya! *BlakeT
"@115911 @TMobileHelp Can I get the Netflix deal with just ONE line? Thanks! | @426112 Great question! While this offer would not be available with one line on T-Mobile ONE, we'd be more than happy to go over your options! Send us a DM so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911 @TMobileHelp why are the “speeds” here so dismal despite showing full LTE signal and being in proximity to a giant building, @2816, with your name on it? Using an iPhone 7. Please advise. Thanks! https://t.co/zOYXvR1Qda | @262107 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"@TMobileHelp is the Digits service built into the Samsung galaxy Note 8, like on the S8, S8+, & others? | @426113 You bet! Send over a DM and we can go over the details in depth :) https://t.co/jPSwKnAg0l *HarleySumida"
"@115913 Talked to 4 different phone reps for bogo iphone 8, gave my CC to at least 2! Transaction still not complete...
#uncarrier #UnProfessional | @426114 @115913 We've got your back and would love to help out with your order, Dan. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp can someone help me with setting up DIGITS? | @224117 You've come to the right place! I just replied to your DM! :) https://t.co/c8WLj2ujg3 *JustinPhillips
"Can I just say - people knock on @115911 all the time but I just upgraded my phone via twitter (among many other awesome things like free texting in-flight when I fly @delta). Special thanks to Nick @TMobileHelp - made my Christmas shopping super easy! | @392919 Easy is how we like to roll! 😊  ❤  If you ever need anything else, you know where to find us my friend.  #resolutioncrazy #werethankfulforyou *MeghanParks"
"@115911 why is it that no matter where i go it be using my data w/wifi ??? Draining all my data for no reason!! #WifiTF https://t.co/PF2JUFkEFE | @426117 We can check this out with you, Hleanie. DM us. We're happy to help. *GiselleM"
"When we’re told it’s a 30 minute wait and they’re chillin and watching the game. @115911 https://t.co/h1kFUdGPKS | @426119 Yasmin, we're happy to address your concerns. Please DM us. *GiselleM"
Hey @115911 @TMobileHelp @115913 what's the url to pre-order iPhone X at 12:01PDT? | @407813 @115913 Here's the best place to get the latest details on the pre-order! https://t.co/rGPmP6ItT7 *MikeRice
"yo @115911 Why did i get ""upgrade support Charge"" for a phone that i pick out and did the sim installation and file transfer myself? | @426204 Let's check this out with you, Oscar. Send us a DM so we can chat *ErikS"
@TMobileHelp can I sign up for JOD and pre-order the iPhone X and trade in my current phone online? or do I have to go in person? | @256067 Let's go over it! Swing me a DM! https://t.co/dPHUAru2pc *MikeVance
"Everyone: @115911  doesn’t work around here: 
Me: Oh really tell me more! 😂😆 https://t.co/cQKDqXG6YH | @426207 Hey Steve, send us a DM when you are experiencing anything less than exception and we'll assist! *ChanneyT"
I HATE @115911 THEY SERVICE SUCK I NEED SOME CREDIT TOWARD MY BILL | @426289 It's important that you have a reliable service Chanel! Send us a DM and we'll get this situated. *HeatherSaenz
"@TMobileHelp why is it when I call customer care and get pricing it is different when I go into the store? Thanks for the help! | @426153 Yikes, Luke! Send me a DM here https://t.co/43NmJRbdQL and we'll figure it out. Thank you!! :) *BrentHayashi"
"@sprintcare I’m leasing an iPhone from you, if I wanted to buy a phone out of pocket, how Can I use that on my plan? | @281796 Thank you for taking the time to contact us. Please send us a DM to further assist you. -GM."
"Sprints phone service is terrible.  @115714 | @426464 Hey there! Is your issue mainly related to voice, text or data? Please send us a Direct Message, so that we can further assist you. -AL"
"Its 1:30 am Ive been on the phone with @115911 for a half hour.... this is the 5th time Im being transferred to a different dept. | @426502 Your time is valuable to us, send us a DM & let us know what you need assistance with.. we'll get you taken care of here :) *ChanneyT"
#MagentaFamily 4 LIFE! I want 2 thank @115911 & @TMobileHelp for helpin a magenta family member out! THANKS! RT if ur in the #MagentaFamily | @425015 Now that's showing some love to the #MagentaTeam. Spreading joy all around! We gotta show love back. *PoxMaphixat
@115911 Can each iPhone X preorder come with a free coffee? I’m gonna need it tomorrow | @401006 Dude you and me both! I wonder if that is a Tuesday opportunity? https://t.co/9kv7eznV7E *LauraBeasley
"@TMobileHelp I'm an authorized user on my dad's account, can I preorder via the phone or DM? Don't want to wake him up at 3am... | @426505 I'd love to go over your pre-order options with you! Send me a DM so I can help! https://t.co/JeuDhfsNjR *NatalieKelm"
"“When you’re  on @115714 waiting for preorder option for  #iPhoneX “

-1:43am https://t.co/HqNhDSstmj | @426515 Hey there, with regards to the preorder option for the new #iPhoneX device, it will be available 3am EST. - AD"
@TMobileHelp : Help with Pixel 2 Offer | @426551 I’m happy to help! Shoot me a DM so I can make sure you are taken care of! https://t.co/3hyhCiTfQi
@sprintcare FUCKING STUPID ASS RECEPTION PAYING $300 A MONTH AND THIS SHIT DOESN'T EVEN WORK I CAN'T WAIT TO CANCELL THIS SHIT. | @426589 Hey Ed. Your concerns worry me. How long have you been experiencing these service issues? Anyone else affected like yourself? - DW
@115911 hello. My web or app is not working to preorder. It will not let me select a line to upgrade and I know I am Jump eligible. Help. | @426630 @115911 I work with you in PM :) See you there! https://t.co/6JAtI8jAfO *RubenHernandez
"@115911 I have EIP on current phone and want the iPhone X. can i qualify for JOD with $0 if i have been a 5+yr customer? | @426631 Great question, Mike! Send us a DM, and we'll take a closer look! *KellenF"
"@115911 can you tell me if i have Jump on my account? | @426632 We'll gladly look into this with you, Andy! DM us here so we can check it out and discuss your upgrade options. *BlakeT"
"@TMobileHelp Please check your DMs when you can (like many others, I’m super excited for iPhone X) so I know you guys are very busy! | @426635 Woohoo! I'm super stoked too.  I've responded to the message so i'll meet you in the DM Nick! *PhungDao"
@TMobileHelp hello I need assistance | @426640 I've got your back! Just responded to your DM :) https://t.co/GXcACu8dxr *JustinPhillips
@115714 you’re killing me with your site/app being down. I’m trying to check my upgrade eligibility.... #sprint | @426654 It's down for maintenance due to the pre-ordering of the iPhone X. Please bear with us. :) 2/2 -ResolutionSup SR
"@115714 you’re killing me with your site/app being down. I’m trying to check my upgrade eligibility.... #sprint | @426654 Hi, we humbly apologize, however it's only until 12:00 A.M. PST. 1/2 -ResolutionSup SR"
@115911 @TMobileHelp @115913 any trade in offers for new iPhone X for current customers? | @426713 @115913 Check out all the details on our $300 trade in offer here: https://t.co/IQvDy4xtG0! *MikeRice
"@TMobileHelp DM’d you guys! | @426714 #MagentaMan here, shoot me a DM and lets get you the #X Woooo!! https://t.co/TMXeckGP06 *WaqarSheraz"
Just landed in Montana and my phone connected to this. Is this weird @115911 @TMobileHelp ? https://t.co/E9xrDuA0FR | @278122 Let's look into this! Send us a DM: https://t.co/xKrpoFD6ya We got your back! *ColleenLicudine
"@TMobileHelp I have a couple of questions about the iPhone x preorder | @426717 I've got you in the DM's, I'll meet you there! 😄 https://t.co/soWScqBSGm *JohnAnderson"
Well @TMobileHelp just finally responded to me on chat on the app after over an hour... as soon as I tapped on it I'm greeted with this LOL https://t.co/edO4Cs1YvI | @426718 #MagentaMan reporting for duty Sir! Shoot me a DM so we can debrief :) https://t.co/TMXeckGP06 *WaqarSheraz
@TMobileHelp sent a DM a while ago. Still waiting on a response. Thanks. | @426719 Hi so glad you've contacted us today - the pre-order goes live at 12.01am PT - we'll be here waiting! *RebeccaS
@125241 is this going to be available for us? Ornis this another service we may miss out on? https://t.co/LZR2VmlmLF | @426739 Hi there! Right now we don't have any information about this project. Please keep checking back for updates. -DC
"@115714 hi may i know the details of unlimited offer that u r providing ... | @347782 Sprint offers you a whole year of unlimited data, text and calls for FREE for switching to us and bringing your own device! -DC"
"@TMobileHelp hi there I want to preorder the iPhone x 256gb silver, what's the down payment FOR JOD? | @181572 You came to the right place. I'll meet you in DM to take a look! *JessicaNeedham"
Looks like I’m not getting iPhone X because it’s not time to upgrade my phone. Damn it @115911 | @426806 Hey! There's always a way around it :) Send us a DM so we can see what options we have for you! *TerriL
"@115911 where’s the website to order the iPhone X - doesnt seem to be coming up on main page | @426810 Hang tight, we'll be going live at 12:01 AM PT. Sent a DM if you need any help. *MarkMcLaughlin"
@115911 are they for sure scheduling ppl for call back when the pre order opens up? | @426811 Hey OG! Send us a DM let's make sure you're able to get your order in as soon as possible! :) *DarrylMah
"Now @115911 is making me pay to get my phone working again. So some dude hacks my phone and now I have to pay for it?! | @412561 Hey there! I totally understand the value of a properly working device! send us a DM, and we'll assist! *KellenF"
@115911 fix your app. It's telling me to call customer care to upgrade when I was just told I could do it online | @296623 Hi Joe! Are you trying to do a JOD or regular EIP upgrade? *ChanneyT
@TMobileHelp Sent you a DM about iPhone X Preorder ;-) | @426879 Thank you for that DM! I'm responding to it now :) *TylerRoquemore
@TMobileHelp hey I was talking to a rep and I sent a dm but no response | @376885 I just saw your DM!  I'll meet you there so we get you taken care of!  I'll see you there!! 👊🏼💪🏼 *Frank Maez
@115911 if I have JOD how Can I preorder the device in a few minutes? #iPhoneX | @426881 Hey Dennis! You can either call in or DM us here so we can get that preorder in for you :) *TerriL
@115911 Is it possible to get it 0 down on JOD  for the iPhone X 256 gb been with t-mobile 4 years + | @426883 I am #SIRIously excited to get you pricing....send me a DM https://t.co/9IUH5Nit1g to get started! *AmberSellers
"@115911 hey it says my phone isn't eligible to upgrade, even though I know it is. I have jump and my phone is way more than half paid off | @426886 Hey Andre! Send us a DM and we can assist with that :) *ChanneyT"
@TMobileHelp Hey I need some help with pre-ordering iphone x!! I want to check my eligibility and options. | @426890 Hi!! More than happy to look at that for you if you can verify for us  https://t.co/NBrdMz62Pr *JessicaG
@TMobileHelp how much will the iPhone X down payment be for people with good credit? | @426892 We're happy to get you all those details. Send us a DM to get the inside scoop! https://t.co/IUIA5vQSHC *MattHargleroad
"On hold for @TMobileHelp and call just dropped. Anyone else experience this? | @426893 meet back in our DM Jaylen, I got you! <3  https://t.co/ezZMoc7QXB *GraceFranco"
@TMobileHelp hey id like to preorder an iPhone x. Can you help me at 12:01? | @426896 Hey John! I see your DM and will meet you back there. :) *LaurenWalker
"@TMobileHelp DM me back | @426898 Hi there! Check out your DMs, I just sent you a message :) *LeshayBaker"
"Glen better call me back @115911 | @426899 Hey Guacardo, is there any assistance that you need from us here at T-Force? Let us know :) *ChanneyT"
"@115911 I’m a Jump on demand customer. Can I order my iPhone X in the app or do I need to call? | @426900 We want you getting in on this deal, Peter. Come on over to DM or give us a call to get your JOD pre-order started. *JeremyJ"
@115911 wants me to put down $700 to get the iphone x..... straight up joke @TMobileHelp | @426992 Hello there!    Please send us a DM and we'll do what we can to help out here! *BrettM
"@115911 wants $300 down for the #iphonex you guys are crazy... all my iPhones have been $0 down.. might be switching... | @326775 Hey Cody, my name is Nick. I'd love to see if I can help you out. Here's my DM https://t.co/1z5XewtUia *NicholasKale"
"Ten minutes on hold so far with @115911 #iPhoneX | @426993 See me in DM, we got you :) https://t.co/6JAtI8jAfO *RubenHernandez"
"I’m just trying to pre order the iPhone X but it isn’t working 😭😭😭 @115911 | @426995 We have all the steps to make your ordering process smooth, Ricardo! Send us a DM! We got you~ *RickK"
Come on @TMobileHelp how are y’all gonna fix this shit | @426996 I got you!! Come on! DM mE! :) https://t.co/AOoa9gGRQH *BialyQuinonez
@115911 @TMobileHelp I’m trying to order my iPhone X. HELP!!!!!!!! | @426999 I'd love to assist! :D Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@TMobileHelp Keep getting server errors when trying to upgrade to the iPhone X finally got to a page that only shows the 8 for purchase... | @427000 No worries! I got your DM! *JelisaAbregano
"Hey @TMobileHelp let's NOT take a $300 payment and confirm it will qualify to jump at midnight....then tell me i cant pre-order at midnight. | @427001 I would love to help you, could you clarify what your issue is? *ChristopherS"
Never received my call back from @TMobileHelp representative to jump my phone to #iphonex | @427002 I'd love to answer any questions about your #iPhoneX pre-order! Send me a DM! 😊 https://t.co/HbdADi3eov *HumeiraPatel
"@TMobileHelp hello, I am having trouble upgrading my phone, the site keeps saying I have ""hit a snag"" and refresh, can you help me? | @207219 Absolutely! I'd love to assist ya with that upgrade today Andre. Which device storage capacity were you interested in? *VictorNunn"
"wow I really was able to get through calling @TMobileHelp and get the iPhone x ordered and get everything done in 10 mins 
This is a first | @427005 #WeGotYourBack we have a fool prove plan in place :) *WaqarSheraz"
"@115911 #iPhoneX preorder site totally crashing not working. https://t.co/LaMBEjmgbV | @427006 Hey, Adrian. Try refreshing your page! If that doesn't work, send us a DM. *NaeJ"
"@TMobileHelp unable to pre order iphone x, the site is stuck any help here? | @427007 Hey there Jonny! :) I'm here to help! Shoot me a DM so we can get that order taken care of! :) *ZoeyH"
@TMobileHelp trying to preorder the iPhone x and getting errors on the web and app. HELP | @427008 Hi thanks for reaching out to us Jarrett! What error is the website giving you? *MuhmmadP
"@115911 I have been a good customer for years and like you. But your website is awful and not being able to handle iphone x orders is bad | @427010 We can your Jasmine, Aladdin. Send us a DM and we can take preorder the iPhone X and go on a magic carpet ride 💘 *TarynS"
"@115911 servers went down!? Seriously !?? They told me online would be easier | @427011 Hey, Ibrahim! I totally understand your frustration! Send us a DM, and we'll assist you! *KellenF"
@115913 @115911 What’s up with this? @55025 https://t.co/XJyoQOWAmG | @427013 @115913 We want you to get your order goin. DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing
LAWD @115911 #iphonex https://t.co/xjepGJyw3A | @427014 Hey there! We can order your iPhone X on JOD right here on Twitter! DM us so we can help out. *BlakeT
"Wow stayed up to do a JOD for the #iPhoneX from @115911 cuz it was supposed to be zero down for a 64gb model but now it says 275?! #lies | @427016 Whoa, Wyatt! Please send us a DM and let's check out what's going on for you! We are here to assist! *BrookeK"
@115911 Been on hold 15 minutes... Is there any way to JOD to iPhone X by tweeting? Will I be required to pay a down payment when I JOD? | @427017 Hey there! We can order your iPhone X on JOD right here on Twitter! DM us so we can help out. *BlakeT
"@TMobileHelp Check the DM SO WE CAN FINISH MY iPhone X order (: details there. | @399926 Hi there, still checking out the previous conversation. Will be right back. *CaseyN"
"@115911  am i the only one with this problem? https://t.co/oIHDjaA6Vn | @427018 Hey! Try refreshing your page, Jesus. *NaeJ"
@TMobileHelp Very dissapointed customer rep said theyd call me back to reserve the iPhone at 12:01. No call and now it is probably sold out | @427019 I want to make you happy! Send me a DM! Let's talk! 😊 https://t.co/HbdADi3eov *HumeiraPatel
@TMobileHelp iphone help plz plz plz | @427021 Send me a DM and I'll help out! https://t.co/9IUH5Nit1g :) *AmberSellers
Jesus @TMobileHelp your website sucks | @427022 I'll meet you in DM. *MarkMcLaughlin
"@TMobileHelp Can I have pricing for Jump on Demand Iphone X please?? | @376249 Good morning! If you don't mind to send us a DM, we can get you the pricing on the awesome new iPhone X! *Noelle M"
"I stayed up for nothing y’all screwed me once again. Now I gotta wait longer to get the X. Why am I even paying for Jump hen @TMobileHelp | @427023 Alucard,This is an exciting time if you can send me a private message. I would love to help you. *MaureenHailey"
"Well @115911 at least you're consistent. https://t.co/Zd3n1pCDs4 | @427026 Send me a DM and I’ll get that new phone order with you here!! 

https://t.co/H4MZKbOYCn *IzzyMint"
Thanks @115911 @115858 #fail https://t.co/mmG9FhANDO | @427028 Uh oh! Let's get you that iPhone X Steven! DM us we've got your back *KananiB
"Trying to order my phone and as usual T-Mobiles website is an unmitigated disaster.... @115911 | @427029 Oh, I know you want that iPhone! Send us a DM or use the T-Mobile App to order! #iPhoneX *RodnellaK"
@115911 @TMobileHelp I'm not happy I'm hitting a snag here people. Woke up in the middle of the night to preorder the #iPhoneX - HELP! | @427030 OH NO! Let's try and get this resolved for you! Shoot me a DM :) https://t.co/xjGf9n7si1 *JamesWood
"@TMobileHelp horrible support trying to buy this new Iphone X.  ""we Hit a snag comes up everytime"" | @427032 Oh man, let me help you out with that. Shoot me a DM here! 😊 https://t.co/soWScqBSGm *JohnAnderson"
So much for trying to preorder an #iPhoneX from  tmobile ....website kept crashing 🤦🏿‍♂️ @115911 @TMobileHelp | @427033 Not on my watch! Click here to send me a DM and we'll get that ordered ASAP! https://t.co/6eZrWJ9PIa *JustinRhodes
@TMobileHelp Help its saying I can't pre-order the Iphone X because I am a Jump On Demand customer its saying contact you guys. HELP PLEASE | @427034 We'll do everything we can to get this taken care of please DM me. *LauraW
@115911 please dm me!!!! | @427035 Right here hit me up: https://t.co/fFwcGHx0L1 I got you covered :) *TaylorMoon
"@115858 @115911 ... so about this #iPhoneX preorder? | @427036 We can take care of you right here on Twitter, my friend! DM us here so we can get you your iPhone X. *BlakeT"
@TMobileHelp I’d like to order an iPhone X | @174567 Hey there! I would love to help you get this device ordered! DM me so we can get the process started! *KimberlyD
@TMobileHelp I’d like to order an iPhone X | @174567 Hey Michel! We're still here for you to get that awesome iPhone X! DM us! :D *AbigailRoach
"Of course @115911 lied to me about $0 down on 64GB #iPhoneX and we owe $279 due per line for JOD. Beyond pissed! #Liars @115913 | @48933 @115911 @115913 Hey Nick, I see your DM, I'll be right there with you and we'll go over JOD pricing, too. *RachaelTansey"
"Dear @115911, perhaps you should have planned for increased iPhone pre-order web traffic. | @427039 OMG! We totally did, we're also here for you Fitzage. DM us and we'll make sure you get that iPhone X *KananiB"
"@TMobileHelp pre order, need help | @427040 Hello Davren I would be more than glad to help out, Could you send us a DM to get started! #iPhoneX *AlfredoM"
@115911 Your website sucks. Can’t pre-order shit. | @427041 Hi Brady! Trying to get you that new device as quickly as possible!  You can send us a DM here or try the app. *AndreaR
"Ummm hellooooo @115911 https://t.co/bfA5C1pX5k | @427042 Uh oh, David! Please send us a DM and allow us to assist you! We are here to help! *BrookeK"
"No luck getting the new iPhone from @115911 :( | @427043 What do you mean, Kyle? We can help if you need us! Send us a DM. *JPL"
"@115911 fix your website. I want to preorder my iPhone | @427044 Hey there! I understand your frustration! Send us a DM, and we'd be happy to assist! *KellenF"
@115913 Hello can someone help me order the Iphone x in smoke gray | @343045 @115913 We'd love to help out. We'll be meeting you back in DM ASAP. *DanKing
"@115911 help me preorder my iPhone x | @427045 Let's make sure you have your (H)apple-y ever after, Antony! Send us a DM and we can get help you out! *TarynS"
@115911 I just want the iPhone x :( website keeps crashing | @427046 We can walk you through the ordering process on our T-Mobile application! It's really fast~ Send us a DM! *RickK
"And @115911 site is down. | @301102 Whoa, Nate! Send over a DM and let's get to the bottom of this! We are here to help! *BrookeK"
@TMobileHelp why did the pricing announced change when I called to place my order ?! | @426633 That sounds odd. Let's check it out together. DM me. https://t.co/mG2aYYPAdA *AshleeCooper
@TMobileHelp Don't see the iPhone X up for pre-order on the website. Only see the 8 and 7 | @154609 Hey Kevin my name is Dustin I'll be happy to research this for you. I know its important to get  this new phone. *DustinChrisman
@115911 why does my preorder keep saying it hit a snag????? | @422220 Hit me up in DM so we can figure this out together! https://t.co/jGtdfLsVbg *ErikaHoleman
@TMobileHelp please help I can't get in to preorder | @427048 That's no good! Meet me back in the DM's and I'll help you out with that! 👌 😊 https://t.co/soWScqBSGm *JohnAnderson
@115911 Your app crashed? https://t.co/aG3KOcU1rH | @427049 Hey there Marco! There are a lot of people accessing the app right now! Let us know if we can help!  Shoot us a DM! *VictoriaPollard
@115911 your iPhone preordering is a mess for your Jump customers. Nothing but server errors. | @427050 Hey Nate! I want your upgrade experience to be superb! DM us here and we'll assist you with it ASAP. *ValerieP
@115913 your website is a piece of shit why can’t I update my shipping address at checkout | @427051 @115913 Hey! I want this process to be the best for you! DM us. https://t.co/3sF8qpf2nx *AlissaFast
@115911 It keeps saying We’ve hit a snag! Help! | @427052 Hey there Anshil! We got multiple ways to order the iPhone X! send us a DM so we can make your ordering process smooth! *RickK
Assuming everybody and their mothers pre ordering their iPhone X because I was on with a rep and then “call failed” here we go @115911 | @397919 Yikes! We can always help you out here too! Send us a DM if you would rather skip the phone call *ErikS
"It's official, @115911's website is crapping it's pants. Gonna keep trying #iPhoneX https://t.co/S2SwdRKE5X | @126177 I can help! Send me a DM! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@TMobileHelp Hi, can you help me? | @395015 Got you in the Dms 😉 https://t.co/sBIVWmm6X2 *EddieGough"
@115911 Your Web app locked me out of my online account and I cannot get it reset | @427053 We got you covered. Shoot over a DM so we can get you reset. *JPL
"Thanks @115911 for not calling me at 2 am as promised now I have to wait on hold for awhile. | @330689 Hey Bryant, you can always DM us for us to get that preorder in for you too! *TerriL"
@115911 website melted. | @427054 Hey there Michal! We can walk you through the ordering process on our T-Mobile Application! It's really fast~ send us a DM! *RickK
@115911 iPhone preorder slow as sh*t 5 years in a row | @427055 We want to get you hooked up! You can always send us a DM here and we can get you this preorder *ErikS
@115911 thanks for letting me pre-order the new iPhone X! This happened twice. Step it up. https://t.co/krQIeGhhhd | @427056 Hey! DM us and we'll get that preorder in for you! *TerriL
"Looks like @115714 is down !! #iPhoneX | @427067 Our website will be unavailable due to maintenance until 3:00 AM CT. You can try again within an hour. 4 assistance, please DM us. -OM https://t.co/rMApsV8PQY"
"shoutout to @115714 for allowing me to put the #iPhoneX in my cart, asking me three times for 2FA, then crashing. https://t.co/MYOwGY3afl | @427068 We understand your concerns. Please try accessing the website again using another browser. -JC"
Come on #sprint you need added servers. Half way into my pre order it gives me a error. #iphonex | @427069 We understand your concerns. Please try accessing the website again using another browser. -JC
"@sprintcare it’s past 3:01 PST. Why won’t the site let me preorder ? | @381927 Hey there, please refresh the https://t.co/0qT1rLBLtN page and try again. -LK"
@115714 what’s up with your website? It’s now 12:04 and I can’t preorder my #iphoneX | @427070 Please try accessing the website again using another browser. -JC
@sprintcare infinite loop for verification | @119505 Thank you for reaching out. Can you tell us if it's the pre-order for the iPhone X? -AH
"Leave it to @115714 | @427071 It seems like you may be having an issue at the moment, please explain the matter to us. KC"
@115714 does the LGV30 plus 128GB phone have burn in screen issues of some sort?? | @427072 Sorry for the inconvenience. We're not informed about that. Is your device experiencing this issue? -OM
"@115714 does the LGV30 plus 128GB phone have burn in screen issues of some sort?? | @427072 Actually, it will be unavailable due to maintenance until 3:00 AM CT. You can check back within an hour. 4 further assistance DM us. -OM https://t.co/rMApsV8PQY"
"@TMobileHelp why couldn’t I preorder an iPhone x using jump on demand??? | @427110 Hey Chris, you totally can! :) Send me a DM so we can start your order: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@TMobileHelp do i preorder my iphone X through you guys or apple? | @266328 You would pre-order through T-Mobile :) 
You can come back to this chat and pre order or you can also order on yo... https://t.co/YHJgWh7kuL"
"Will @115911 ruin iphone preorder, getting Your account is not qualified for this offer.
Contact customer care at (800) 375-1126. | @427113 We're all excited for pre-order night! Shoot us a DM if you're having some trouble online! https://t.co/033FgbQAw8 *KyleVesely"
"@115913 @115911  What is up with 10 straight minutes of ""Oops! We hit a Snag"" server errors?  Not the first time you have done th8is. | @427148 @115913 Hey! Please refresh your page and try it again, for me. :)  https://t.co/ZxXpYRedaq *NicholasTomchik"
@TMobileHelp iPhone X not listed as an option when I get through the trade-in process on the app. Only 7 & 8 showing. | @427152 Let’s get the ball rolling! Please meet me back in the DM so I can help! *MarissaChavez
"@115911 hit a snag 10k times. wtf!!!!! | @427155 Hey, let's get this pre-order in for you! Send us a DM on our tmobilehelp handle and we'll get you taken care of! *ChanneyT"
"Thanks @115911 , that iPhone X preorder was relatively painless. Now let's see if I actually get it this year 😏 | @427156 Have you signed your EIP? do that asap! so you can save your place in line L( *TiaKappus"
Exactly... @TMobileHelp what did I say?! https://t.co/BFjRw9UW5z | @416584 Let's make this happen. Pls send me a DM :) https://t.co/6JAtI8jAfO *RubenHernandez
.@115911 doesn’t even have the X on their site. | @301102 The iPhone X is awesome. DM us so we can help. *MichelleJ
"Well @115911’s site crashed for the #iPhoneXPreorder, but I got it ordered by phone and all done just as easy. And they reached out on DM! | @337456 Sounds great! Pls enjoy :) https://t.co/6JAtI8jAfO *RubenHernandez"
@115911 why can't I preorder the iPhone X? I go through all the steps just to see only iphone 8 and 7 listed in purchase/productlist! | @427157 Hey Andrew! I certainly understand how you feel. Send us a DM so that we can take a look. *BarbaraH
Really thought sns had the worst website...@115911 defying physics | @427019 I'd love to talk today! Meet be back in the DM's! :) https://t.co/HbdADi3eov *HumeiraPatel
@115911 @TMobileHelp I have Jump On Demand. Why the hell must I call someone to upgrade instead of being able to use your website? | @427158 I want to make this experience as easy as possible for you! Can you please send me a DM so I can look into this for you? *AndrewM
"@115911 wth you’re website is crashing !? I can’t order the I phone x !!! | @427159 Let's look into this for you, Anthony. Send us a DM so we can continue to help you check out here. *NaeJ"
"Screw you @115858 and @115911. BS that I can't pre-order my #iPhoneX with the apple upgrade program. What a joke. #takemybusinesselsewhere https://t.co/zwcKkCeOU9 | @427160 Hey there, Ateva! Please send us a DM and let's get you hooked up right here! We are happy to assist! *BrookeK"
@TMobileHelp I need help on pre ordering the iPhone x | @427162 I would love to help! Please follow this link: https://t.co/rAosiBSeqZ to DM me! Thanks! *PaulPerkins
Where is the X?????? @115911 https://t.co/0S0bBQIol0 | @427044 We want you to have all the options! Send us a DM and let us take a look for you. *JeremyJ
"@115913 @115911 I should have stayed with AT&T.  Then I could order directly from Apple, whose systems are working fine. #T-MObileFAIL | @427148 @115913 @115911 Hi! We'd love to help & make sure things go smoothly. DM us! https://t.co/ZxXpYRedaq *NicholasTomchik"
Haven't gotten any response or gotten any email in 20minutes smh @TMobileHelp | @424165 We got you! I promise we want to get you that beautiful device pre-ordered ASAP. I replied to your DM :) *AmandaSansone
"@TMobileHelp Our phones have to be on WiFi in order to get service from my street/house. Once I leave I can use LTE, what gives? | @427165 Yikes, Chrisy! We definitely want you to stay connected! Shoot me a DM, so we can chat. https://t.co/s9b5I4qxPp *JamiePitcher"
"Yo @TMobileHelp! This makes me three years with you guys, if I'm not mistaken. How does that help me with the Note 8 down payment? https://t.co/XEbW6jEE5q | @427166 Woohoo! 3 years! Awesome :) Send me a DM so we can go over some pricing! https://t.co/98fTbXON7k *HeatherPeterson"
Thanks @115911 for a week on your awesome 4G LTE network... https://t.co/k7Lj0JS5N2 | @353066 We can do better than that! Send us your location in DM so we can assist! *ElleA
Hey fuck you @115913 you fucking asshole. Never going with t-mobile again. No iPhone | @427172 @115913 We want to turn this experience around. Please send us a DM so we can lend a hand. *ShelbyMartin
@115911 iPhone X doesn’t show up as option for order via TMobile app. What is going on? See my screen recording. https://t.co/bp6XCCSGT3 | @268295 We can provide the steps to order the iPhone X on our T-Mobile Application! Send us a DM! We got you~ *RickK
@115911 can’t get your website or app to allow me to choose the iPhone X for preorder. On hold to try to order by phone. Any tips? | @427173 Sounds like your best bet would be to order over the phone as you are or order with us here on Twitter by DMing us. *BlakeT
@TMobileHelp iPhone x not appearing on upgrade page what gives? Go thru entire process and no X??? | @427174 We totally want you to get that order placed! DM me here: https://t.co/E37bpdWEut *StephanieTowers
"i’m so mad, @115911 customer service is terrible. hopefully by 2029 the agent can finish my preorder for the iphone x | @427175 We don't wan you to be mad, Willie. Send us a DM so we can further help you out. *NaeJ"
@115913 not very #uncarrier of you to quietly change up the JOD $0 down to $279 for an iPhone X at the last minute. Nvm👎 @115911 | @427177 @115913 Let's take a look at your down payment together. DM me so we can get to work: https://t.co/5ggT9ogEb2 *AlexGill
"checking @115911 app to see if they have faster ship times & it just crashed my phone #IphoneXPreOrder fail! | @127563 We'd like to get more information and make sure this is addressed. Please DM us, so we can look into this for you. *JPL"
"@115911 still not showing #iPhoneX for preorder. | @427178 Hmm, let's take a closer look! Send us a DM with the details and we can make sure you get the right device ordered! *KittyG"
@TmobileHelp I'm unable to complete the checkout on my order screen. I get a 500 server error when trying to order the iphone x 256gb sg. | @427179 Howdy! I'm responding to your DM right now! *JeremyKelley
@115911 @TMobileHelp beyond frustrating when you finally get to the pick a phone screen and theirs no iPhone x choice! Only 7 or 8!! | @427180 I am here for you! Meet me in DM to get started on the order! https://t.co/QN1g4bqJOC *JessicaNeedham
@115911 your website AND app dont work at all for me. Yet for everyone else they don’t seem to have any problems | @427181 Hi Ian! Please DM us so we can help you get the iPhone X. *AndreaR
"@TMobileHelp product list does not show iPhone X | @427182 Have no fear, Danny Boy is here! Shoot me a DM, I'll save the day! https://t.co/oIBK3mlmoz *DannyHarvey"
"Damn @TMobileHelp@ @115911 that was the fastest online pre order I ever done in history. The website was smooth, no errors 🙌🏽. #IphoneX | @427183 Whoop whoop! Glad to hear you were able to get your order in <3 You're going to love that device! *ReillyLeritz"
@TMobileHelp I DM'd issues I'm having! | @427184 Well you're in the right place! I've got your back! I'll be waiting for that DM! https://t.co/NMvRntQYM5 *SarahPearson
@TMobileHelp what happened with your #iphoneX pre-order process? | @427187 Hey CB! Drop us a DM and we can see how to order a phone for you! *MatthewS
"Hey @TMobileHelp 
#TakeMyMoney https://t.co/vL9pTdLHLo | @427188 Oh No! Sorry you are receiving this error. Are you able to send us a Direct Message? *MistyK"
@115911 so have you sold out of iphones yet? cause i've been at this for half an hour now :( | @427189 Hey there Bernard! We can provide steps to make sure your iPhone X order is smooth! Send us a DM! *RickK
@TMobileHelp is jump upgrading down on the website? | @427190 Hey Adam! T-Force is at your service. Can you send me a direct message so I can assist you further? *AndreikaB
"@115911 remind me to never try to pre order a device off your website ever again. | @427191 We have all the ordering steps to make sure it's smooth, Jonathan. Send us a DM! We're here for you. *RickK"
@115913  cant order the iphone | @427193 @115913 Hey! Let's get you taken care of here. Send us a DM. https://t.co/JZo5j0MJSD *AlissaFast
@115911 @115913 after 15 of trying to preorder I finally get to a page and the X isn’t even an option. Thanks for nothing!  Hello att! https://t.co/Q3lErSIiyx | @427194 @115913 We want to make sure you can get your order in. Please send a DM our way: https://t.co/QMEajskyPB *DanKing
@TMobileHelp @115913  I get to the ordering screen and the #iPhoneX isn't even an option whats that about?! | @427195 @115913 I see that we're working in DM. I'll meet you there so we can chat. *HollyAdams
"@TMobileHelp Why when I choose pre-order iPhone X, does it only offer iPhone 8 or iPhone 7 series phones if I get past ""Oops!""? @115911 | @427197 Hey Clark! Can you try sending us a screenshot of what you're running into? Have you tried pre-ordering through t... https://t.co/bG3kKPzyYy"
@115911 don’t even see the iPhone up on the website. Pathetic. | @427198 Hey Siddarth. Send us a DM to TMobileHelp and we'll get this preorder started. We want you getting this new iPhone! *ErikS
"The @115911 screen of death. #iphonex — Feels like a sneaker drop. Ha! https://t.co/rsxlZawmiJ | @427200 Clyde, we got your back! Send us a DM here and we'll make sure you get that phone pre-ordered! *KittyG"
@TMobileHelp wth? No iPhone X?! https://t.co/5jfGbeq5Sa | @425830 Send me a DM we will get that started https://t.co/p5tlOIac4q *KrisAlamed
"@115911 you guys are awful. I’m on your site right at 12am, got through the pre order and then the X doesn’t even show as an option | @427201 We're just as X-cited as you, Patryk! Let's make sure you get your place in line! Send us a DM so we can help! *TarynS"
@TMobileHelp I keep getting this screen when trying to Pre-Order the X https://t.co/j1lqA3Yo12 | @357655 Good Morning!!! Sorry that you are having such an issue trying to process your pre-order. *SherekaP
@TMobileHelp https://t.co/sYHsg7RnR9 | @427204 Let us know if you needed help with anything! Shoot us a DM! :) https://t.co/znHA9pL0mM *BrendanLee
@115911 no one is helping in dms | @427205 #MagentaMan here to help :) Shoot me a DM so I can help https://t.co/TMXeckGP06 *WaqarSheraz
@115911 woke up to upgrade I keep getting errors when I try to select the IPhone X or there is no option to select it for an upgrade 😤 | @427207 Hey there Nisha! We can walk through the steps to make sure your iPhone X order is smooth! Send us a DM! *RickK
Website keeps crashing and app isn’t loading @115911 @TMobileHelp | @427208 We'd love to assist you with this! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"It’s so early I don’t remember if I got up to order an iPhone or just to watch @115911  servers fail?? | @427209 We want you getting your pre-order completed right away, Jason. Send us a DM and let us check this out for you. *JeremyJ"
"Anyone else getting to a screen that says that they can’t text any of your devices? #Sprint #iPhoneX | @427222 Hello! Thanks for reaching out to us. Please, DM us to further assist you. - DA https://t.co/rMApsV8PQY"
.@115714 is buggin with their website issues 🙄 | @381927 The site is under maintenance and you would be able to order 3.00am CST. -LK
"@115714 why the fuck can’t I preorder the iPhone x? | @427225 After this time, you can access freely and get this wonderful device! (2/2) -AC"
"@115714 why the fuck can’t I preorder the iPhone x? | @427225 Hello there! Please know we had a pending Maintenance scheduled, which will be taking effect until 3:00AM CT.  (1/2) -AC"
Been trying for so long to add iPhone x to cart and nothing happens ugh @115714 😭😭😭 | @427229 Hi there! Our website is in maintenance until 3:00AM central time. We apologize for the inconvenience. -DC
"why is this happening? @115714 https://t.co/I9YvV8jlgw | @427230 Hey, thanks for reaching out but the site is under maintenance till 3.00am CST. -LK"
@115714  WHY https://t.co/E40oGAwgxP | @427235 There's still some maintenance taking place. This will be resolved by 3:00 AM CST. Please bear with us a bit longer. -KT
"@115714 got all the way to adding the new @115858 iPhone and the site shut down wtf | @427240 Hello Ron! Please know we had a pending Maintenance scheduled, which will be taking effect until 3:00AM CT. -AC"
@115714 @sprintcare Glad I got up to upgrade my phone for your site to not work.  Up at 2am for nothing https://t.co/uECFuaeOga | @427244 Hey there. We're sorry for the delay. There's still some maintenance taking place. It's scheduled to up at 3:00 AM CST. -KT
"@sprintcare had the iPhone X in my cart all set and then https://t.co/wTRFj1wGzb | @427245 I'm sorry for the trouble, the website is in maintenance until 3:00AM central time. We appreciate your patience. -DC"
Just like last year... @115714 won't allow me to actually log in and threatens with locking out my account due to this preorder #iPhoneX | @354193 The site will resume at 3:00 A.M. CST. -ResolutionSup SR
Just like last year... @115714 won't allow me to actually log in and threatens with locking out my account due to this preorder #iPhoneX | @354193 We humbly apologize but due to our website being under maintenance as to the pre-ordering of the iPhone X. 1/2 -ResolutionSup SR
@sprintcare 3:08 AM still cannot preorder. This is ridiculous | @427241 will be unavailable due to maintenance starting tonight at 9:00 PM CT - 3:00 AM CT on 10/27/2017. 2-2 -AH
@sprintcare 3:08 AM still cannot preorder. This is ridiculous | @427241 https://t.co/0qT1rLBLtN MySprint/Shop Self Care/Support/Store/WWW.SPRINT.COM Home Page/Mobile. 1-2. -AH
"Wow @115714 @sprintcare. My pin isn’t working so you screwed me over at 3am for the preorder. Worst ever. | @427248 Hello! Thank you for contacting us, this is really concerning to us, please DM us to further assist you. -JG."
@115714 your website glitches me out as I was checking out for my iPhone 😡 | @427249 We sorry! Our page is currently in maintenance. Bear in mind that the maintenance will end at 3:00 AM (CT). -LR
Trying to get my iPhone x and wtf @115714 what’s going on! With the mobile app!! | @427250 We're sorry for the inconvenience. There is still come maintenance taking place. Please check back at 3:00 AM CST -KT
"@sprintcare @115714 Upgraded me to plan that was meant to save me over $100 on my bill instead I am being charged $100 more than my old bill | @427253 Please send us a Direct Message elaborating some more as when this took place, so that we can further assist you. -AH"
"@sprintcare @115714 Upgraded me to plan that was meant to save me over $100 on my bill instead I am being charged $100 more than my old bill | @427253 Hey Sameer, your situation is concerning to us and we definitely want to work on having this matter resolved. -AH"
"@sprintcare can I switch from AT&T, keep my current number AND be added onto my father’s plan? | @427254 Yes you can Joshua, once your father is eligible to add another line on his account. YP"
"@TMobileHelp site keeps timing out, when i get to selection only 7/8 showing, dm sent | @427312 Hey friend! Shoot us a DM and we can help you out there! ^^ https://t.co/znHA9pL0mM *BrendanLee"
@TMobileHelp @115913 come on website unavailable 😭 | @427318 @115913 We've got you! Hit us up in DM and we'll help you place an order https://t.co/PUCbqyZK4U *RachaelTansey
"@115911 the iPhone X option is not coming for me, just the 8 and 7 | @427319 Hmmm, that's odd Mauricio. We can order your iPhone X right here on Twitter! DM us so we can take care of you. *BlakeT"
Painless ordering with @115911 for iPhone X. Wonder if the estimated date of Nov 3 sticks though. | @427347 We are going to get these phones out as fast as we can. Meet me in DM for more! *JessicaNeedham
@TMobileHelp the X isn’t showing as an upgrade option??? | @427352 I'm sorry to hear about that! DM me and we'll take a look! https://t.co/rYd2PDuSPi *RobFahl
@115911 site choked when ordering the #iPhoneX but @TMobileHelp phone customer service did just fine! ❤️ #AI but appreciate Human Touch! https://t.co/FB9kSfUUfI | @427353 Glad you were able to get that order! DM if you need us again! https://t.co/dPHUAru2pc *MikeVance
"@115911 @115913 thanks for the miss info. Called at 3am and was told had to pay $279 not $0 down. #longtimecustomerproblems https://t.co/6HiEWkP9PY | @427355 @115913 We want to make sure you're getting the best value available. Let's check the options,send us a DM. *JeromyBingham"
Thanks @115911 @TMobileHelp I got my #iPhoneX delivery confirmation for 11/3!! 😜🙌👍 | @427358 So awesome to hear! Hope you enjoy that amaaazing iPhone X! :D https://t.co/xKrpoFD6ya *ColleenLicudine
"i have been on the line for 40 minute and nobody is responding :(( still waiting :( please call me :( i want to order x @115911 | @342838 Hey there! If you're not doing a JOD upgrade, we recommend doing the pre-order on our website or on the app!  If ... https://t.co/cx7WGaHEeu"
Yup. @115911 had time for this and still fucked it up. | @254258 Hello :)  I would love to look into anything that would be going on and help ya out! DM ME https://t.co/X3FnlBEvX7 *TaylorBarnett
I was trying to order the iPhone X but of course my account said I was ineligible when clearly I am eligible!😒 thank you @115911 | @427362 Hey Jessica! Having trouble? Shoot us a DM and we're happy to help. *AshlynW
@115911 NEED TO ORDER IPHONE X SILVER 64GB….DOESNT APPEAR ON PRODUCT LIST ….HELP!!! | @427363 Oh No! That's no good. We are here to help. Please DM us so we can assist you with this. *AndreS
"@TMobileHelp I’m trying to upgrade to i phone X, but it only shows I phone 7s and 8s phone no option for X | @427364 Please send me a DM and we will get the order going for you! *KendraA"
"Shoutout to @115911 for your website crashing every time I went to checkout, now I have to wait till December before I get my #iPhoneX | @380436 We want you to be excited about this pre-order, Jake. Come on over to DM and we can check out your order. *JeremyJ"
"@TMobileHelp Augh - keep going through iPhone X pre-order, get approved for trade in, then can only order 8/7?? What gives??!! | @427366 Gah! Send me a DM so I can help get you in line for that awesome phone! https://t.co/yZ5k0mtFsX *SonjaKett"
Y’all are trash @TMobileHelp where is the iPhone pre-order at? | @427368 Just messaged you in DM! I'll meet you there! *SonjaKett
"@115911 If I got my order in at 320 did I make the first batch? The app, nor browser would work at first | @420381 Here's the best way to track your order. The official release date is Friday Nov. 3rd.  https://t.co/4eLdvXfoY5 *HansP"
@TMobileHelp can some one like seriously reply. https://t.co/iEluDQMgRa | @427373 Would you be so kind to please verify through the following link so I can better assist you?  https://t.co/xKtJVNqc2V *CristinaM
3 iPhone drops with @115911 @TMobileHelp… 3 times I have to call to order something… At 3am. It’s 2017 why am I calling to order anything? | @265518 Clouteus  we want to make sure we turn this experience around can you please send me a dm. *MaureenHailey
3 iPhone drops with @115911 @TMobileHelp… 3 times I have to call to order something… At 3am. It’s 2017 why am I calling to order anything? | @265518 This is your trade information. Trade In Device - Apple iPhone 6 Plus 64GB Gold - *MaureenHailey
Trying to getting an iPhone X on @115911 is awful. Servers down for 20 min and the preorder link will only let you get a 7 or 8 https://t.co/d7xuj5DxQA | @427378 Oh no! Let's make sure you get your pre-order in David. DM us and we'll take care of you. *KananiB
@tmobilehelp why can i only order the 7 and 8 but not the X | @427381 Hey Hannah! Can I get you to log out and log back in? *KatherineN
Go to change it and now I can’t get back. Just see this shit. FUCK YOU @115911 https://t.co/g6t86YB4GO | @427023 We are having a overwhelming response on the exciting new Apple IPhone X. Please send a direct message. *MaureenHailey
@115911 this is ridiculous I’ve been on the website and on hold since 2:55 this customer service is awful | @427382 We don't want you to feel this way! Send us a DM so we can help you out. *NaeJ
@TMobileHelp is trash! | @427383 Send me a DM here so I can get you taken care of! https://t.co/SX3pEjs26A *EdgarLopez
"@115911 @115913 tried to order my IPhone X through app, I have a paid IPhone 7 Plus and app said I don’t have eligible acct for upgrade | @427386 @115911 @115913 Hey! Let's get you taken care of and check this out! Send us a DM. https://t.co/JZo5j0MJSD *AlissaFast"
@tmobilehelp save me the app isn't even loading :( | @427388 Oh wow! Well that's no good! Don't you worry! T-Force is here to save the day! Please shoot us a DM. *LfanikaM
"@TMobileHelp @115911 Y'all answering the DM's in order because my message has been sitting there for like 20 mins https://t.co/UzfmgfPFqy | @427204 Sorry for that delay! If you shoot me another DM, I can help you out right away! :) https://t.co/znHA9pL0mM *BrendanLee"
"@115911 Hey, I'm unable to get iPhone X both through app and website — only iPhone 8 and 7 are available with promo :( | @427389 Hey there, Oleg! Send over a DM and let's get that awesome new iPhone ordered for you! We are happy to assist! *BrookeK"
s/o @115911 for their awesome service tonight! The wait wasn’t that long and I scored an #iphonex 📱 | @427200 So glad to hear it! Don't forget to use the T-Mobile app to track it every step of the way! *Tyler H
"@TMobileHelp hey, I need to change the delivery address on my order. | @427391 Send me a DM here at this link so I can get this taken care of! https://t.co/SX3pEjs26A *EdgarLopez"
@115913 Was quoted $429 down payment & $24 a month 4 iPhone X by my rep. When I phoned u wanted $609 & $14/month. What's up with that? 😡 | @130335 @115913 Let's make sure you're getting correct pricing. Send me a DM here so we can check it out *RachaelTansey
"@TMobileHelp @115913 website says to preorder #iphonex then takes me to this screen #fail https://t.co/9hYBF4HHrq | @427395 @115913 Hey, David! We want to make sure things are smooth! DM us, so we can assist. *NicholasTomchik"
"So , got lied to from @115911 about JOD pricing for #IphoneXPreOrder , @TMobileHelp asks for dm but doesn’t reply.. wth @115913 | @427016 @115911 @115913 We've got your back, Wyatt, and will be following up in DM in just a moment! *RachaelTansey"
"@115913 @TMobileHelp the worst, cannot order iphone X!!! worst carrier ever, lies! | @185048 @115913 Hey! We're here and would love to turn this around. Send us a DM. https://t.co/JZo5j0MJSD *AlissaFast"
"@115911 you can only pre order for one line ? | @427398 If you have multiple lines, we can definitely assist you in creating multiple orders, Luan! Send us a DM! *RickK"
@TMobileHelp guaranteed me IN WRITING 2X today that I would pay ZERO down iPhone X and now phone rep says no it’s $280 @115913 SMH | @355633 @115913 We certainly want you getting awesome pricing on that phone - DM me and let's chat. https://t.co/93XwcSKFIy *RayButler
"Man @TMobileHelp taking forever to replyyyyy | @427400 Hey David, Send me a  DM and I will be more than happy to help you out :-) *AnaAliciaCortez"
"@TMobileHelp can’t pre-order... sent DM. | @427401 Thank you so much for getting that verified, I’m getting your account pulled up right now to help with that order!! *IzzyMint"
@TMobileHelp can’t pre-order... sent DM. | @427401 Which line were you wanting to process that preorder on today? *IzzyMint
@TMobileHelp @115913 iPhone x not appearing on upgrades page? What’s going on! | @427174 @115913 We've got your back and would love to help out. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
@115911 @TMobileHelp  where’s the iPhone x?? https://t.co/Dvq9poIIcL | @427402 Great question. DM me and I will help you do the upgrade! *MicahLev
"Darn, tried to upgrade iPhone se to iPhone x on @TMobileHelp & I couldn’t preorder w/out tradein, was directed to 7/8 (plus) instead :-/ | @427403 Hey there, thanks for getting in touch, tonight! Shoot me a DM so we can look at your options! https://t.co/ATjBsB3har *KristiJaxx"
"@115714 hey stupid it’s way past that time fix your shit. Thanks for screwing me over. Did I mention I hate you? https://t.co/M0j5vJtjj3 | @357745 We know that you're excited, feel free to click on the link provided in the timeframe https://t.co/YkzaDqVPKw. -ResolutionSup SR"
"@115714 hey stupid it’s way past that time fix your shit. Thanks for screwing me over. Did I mention I hate you? https://t.co/M0j5vJtjj3 | @357745 However, the site is under maintenance an dis scheduled to be back up in the next 27 minutes. 2/3 -ResolutionSup SR"
@115714 hey stupid it’s way past that time fix your shit. Thanks for screwing me over. Did I mention I hate you? https://t.co/M0j5vJtjj3 | @357745 Yes we know that it was scheduled to be at this specified time. 1/3 -ResolutionSup SR
"Has anyone had a sucessful order on @115714 yet or are we all getting the same errors/waiting screen? #iPhoneX | @427412 Hi Jeremy, we know you are exited about the iPhone X! The website will be back up in about 20 minutes. =) -DC"
"Since they clearly can't even handle a pre-order, looks like I'll be changing carriers soon. #iPhoneX @sprintcare | @427414 We do apologize for any inconvenience. -JC"
"Since they clearly can't even handle a pre-order, looks like I'll be changing carriers soon. #iPhoneX @sprintcare | @427414 Oh no! We would hate to have you leave the Sprint family for this. -JC"
"Since they clearly can't even handle a pre-order, looks like I'll be changing carriers soon. #iPhoneX @sprintcare | @427414 However, https://t.co/0qT1rLBLtN and other Sprint web services are currently under maintenance. This will end at 3:00AM CT . -JC"
awake at 3am for iphone presale and my #Sprint account is locked.... noone at customer service #angryandtired | @427416 Is it that you are unable to enter your password? Please elaborate on the issue for us. KC
Exactly an hour later I’m still in line @115714 ... I’m so tired https://t.co/pQLCT0pLPj | @427417 We know that you're as excited as us! Our website is currently undergoing maintenance until 3:00 AM CST. -LNL
@sprintcare y’all got 5 mins to get the website right or I’m leaving I’m fed up | @427420 Website is under maintenance and will be back up at 3:00AM CT. Please be on the lookout during this time! -AC
Waited up till 3am to pre order the #iPhoneX and @115714 's website crapped out on me at least 4 times...smh | @427422 Hi! Our https://t.co/0qT1rLBLtN and other pages of Sprint like the app will be unavailable due to maintenance starting tonight. -AM.
"@sprintcare why out of all the possible times do you choose right now for maintenance yet still advertise for 3am bullshit | @427235 This was unexpected and again, we do apologize. We're now 25 minutes away. Please bear with us until 3:00 AM. -KT"
"@115714 it says I’m not in the upgrade iPhone program when I am and won’t let me purchase | @427426 We are here to help! Please send us a Direct Message, so that we can further assist you. - LV. https://t.co/rMApsV8PQY"
"@115714 once again your shitty site crashes, just like last year 🙄 https://t.co/eWOotqIAUn | @427429 Hey there! Our site will be back up at 3:00AM Central Time. Please allow around 30 minutes and try again. - RC"
"I’m so annoyed with @115714. I’ve been waiting in virtual line for 30 minutes. The phone went live at 3:01 😡😡😡😡😡😡😡😡😡😡 | @427432 Hey, thanks for reaching out, but the site is currently under maintenance and would be back up at 3.00am CST. -LK"
"@115911 iPhoneX isn’t showing up as a purchase option for me as I go through the upgrade screen? Help? | @427516 Have no fear Irwin, we've got your back! Send us a DM and we'll make sure you get your dream phone! *KittyG"
"@TMobileHelp I'm trying to make an iPhone X order, and it's not even showing as an option. Could you fix it? | @427517 I can definitely help you out with this! DM me from this link :) https://t.co/W3cyuk6dh9 *DebiChavarria"
"@TMobileHelp what the wait time noe one is responding to my dms I mean they were and not anymore | @427518 Emma, I responded to your DM 15 minutes ago, I'll try again! :) *SamoAljasim"
Can anyone screw up an #iphoneupgrade as much as @115911 #nope | @427521 Let's un-screw this situation! Send a DM our way so we can help get your upgrade going! 🙌 *HeatherSaenz
"@115911 25 mins later your app & website *still* aren't letting me pre-order the #iPhoneX w/o forcing me into iPhone 8. Grrr! @115913 | @427522 @115913 Hi! That's not what we want for you at all! Try a refresh and if still need us, shoot us a DM! *AlissaFast"
"RT if you’re ready because your site is trying to sell me 8s and 7s... https://t.co/Bz89fyz5wh | @427523 Hey there, Joe! Send over a DM and allow us to further assist! We can get that device ordered right here for you! *BrookeK"
@TMobileHelp the iPhone x is not showing up under the payment options.. how do I fix that? | @427368 Let's get you in the right place! Send me a DM so we can get this ordered for you! https://t.co/yZ5k0mtFsX *SonjaKett
"@TMobileHelp so trying to preorder iphone x on app & mytmobile when it gets to the screen of where i would choose the iphone x , not there. | @427527 My name is Dom, it will be my pleasure to assist you this morning, how can I do so? What can I get you? https://t.co/xKtJVNqc2V *DominickL"
"@TMobileHelp the app said to keep trying and says it couldn’t process order, but my T-Mobile main account page shows an order in progress ? | @427554 Let's check out your account and see if there's a pending order. We want you to have your iPhone! Shoot me a DM, please. *RachaelTansey"
I LUV U @115911 FK @115858 website was slow as shit and errors 24/7 | @128884 Thank you for taking time out of your early morning to talk with us here at T-Force! Please send a dm *MaureenHailey
"@115911 has issues on the site, before becoming unresponsive was impossible to order #iPhoneX. Was pushing me in circles around 10 pages! | @427560 , we can get your order set. Meet ya in the DM. https://t.co/zDWnfngdI9 *LauraBeasley"
@TMobileHelp All attempts to preorder iPhone X end w a phone selection screen that only shows iPhone 8 or iPhone 7s-both in app and online | @427561 Well that's no good! Don't you worry! T-Force is here to save the day! Please shoot us a DM *LfanikaM
@115911 @tmobilehelp frustrating experience tonight with the pre-ordering process. | @427562 Yikes! We want all your experiences to be #MagentaFab DM me here: https://t.co/E37bpdWEut  so I can assist! *StephanieTowers
"@115913 Your website will not let me order my iPhone X it only has 7 and 8 on there. It is now delayed into Dec apple store. STUPID | @427564 @115913 Hey, Alex! Let's work through this. Please DM us! *NicholasTomchik"
lol I love @115911 but they're never going to get these new Iphone releases right. How many awful experiences has it been now? My gf stayed up til 3am for this and she's still waiting for somebody to reply to her DM since the app didnt work. | @425686 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@TMobileHelp it won’t let me jump on demand online what the hell says I need to cal customer service | @427565 Hey Taylor! T-Force has your back, always! Send me a DM here https://t.co/gU6UH2rJT8 so I can help you get your upgrade on! *DanLawrence"
@115913 now they are saying JOD customers cannot preorder. What the hell is wrong with T-Mobile!? | @427566 @115913 Hey! I want this to be a smooth process for you! We've got your DMs and will reply ASAP.  *AlissaFast
"Finally got my #iPhoneX the old fashioned way! Calling customer service, only on hold for 4 min.since @115911 website had numerous issues. | @427180 I am glad you could get the order completed! If there is anything T-Force can help with, please let me know! *JessicaNeedham"
Props to @TMobileHelp for being really kind & cheery so early in the morning! 🙂 Thanks for a smooth preorder experience over the phone. https://t.co/mBMcBL0MFH | @427568 #MagentaMicDrop Thanks so much for the Shout Out!! Enjoy your X!! https://t.co/E37bpdWEut *StephanieTowers
"@115725 what deals do you have for the iPhone x @115714 is ignoring customers and not allowing orders maybe you’d like my money | @238444 Wow, that’s terrible. Let’s get it fixed. Please send us a PM so we can get your info and further assist you. -R.A"
@115911 oops we hit a snag for 45 minutes. wth is going on. on app and on desktop. | @427155 No worries! Call us and we would love to assist. *GrashondraG
"@115911 Sent a DM to @TMobileHelp 15 min ago and I'm still waiting for a response, almost an hour trying the app and website without luck | @427573 Hey Gonzalo , Our site is currently experiencing issues , I would love to assist with pre-order . *SelenaE"
Just in case look at networks of the iPhone X from @115911 that will be supported. @TMobileHelp https://t.co/xt5saO4seB | @427574 We'd love to chat with you!! Please send us a DM :) *PennyC
"@TMobileHelp every time I try and upgrade I only see this and not the iPhone X , please help https://t.co/OwftKxwYcD | @427576 Send me a DM! I'll get you taken care of! : https://t.co/UOOUCn8nWm *JeremyKelley"
"Got my order. It better be at my door step next Friday or there will be hell to pay, @TMobileHelp. 🤗 https://t.co/BH2TFtzdL6 | @328148 Glad we got that order placed for you!!! *NatashaH"
@115913 @115911 u guys need to do a better job explaining your Jump program. Checking timeline and there are a LOT of unhappy JOD cust. | @426900 @115913 @115911 We would love to check into this with you.  Send us a DM and we will get you taken care of! *NevinBruce
"@115913 thanks for no help really disappointed | @427577 @115913 Hi Michael, I'm here for you and would love to help. Please send us a DM. Thank you!  *AlissaFast"
"#tmobile has issues on the site, before becoming unresponsive was impossible to order #iPhoneX. Was pushing me in circles around 10 pages! | @427560 I'd love to help get that ordered for you. Shoot me a DM. *ZachRicketts"
I feel like @TMobileHelp doesn’t want me to get the iPhone X I’ve been trying to order this phone for over 45mins....& they don’t msg back | @427162 You can upgrade through the app here: https://t.co/QhLCCkfK90 or I can help if you DM me! Thanks! *PaulPerkins
"Thanks for the last minute JOD upgrade change, waited on hold for no reason @115913 @115911 

I really dislike y'all. | @427040 @115913 @115911 I am here for you to ensure that you get this pre-order placed. Send me a DM so I can help. *AshleyNelson"
Ugh @115913 / @115911 every time there is an iPhone upgrade your website never works right... | @427579 @115913 @115911 I want you to have a smooth experience. Send me a DM so I can assist. *AshleyNelson
"@TMobileHelp been trying to upgrade to iphone x, since midnight and it keeps showing iphone 7 and 8... Where is the X? @115913 | @427582 @115913 We're here to help you get in to the phone of your dreams, Brian. Send a DM our way. We're here for you. *AlexGill"
Been trying to order my IPhone X through @115911 but the phone doesn’t show up in my upgrade screen. #thissucks | @427585 That's definitely not cool. I want to make sure we get your order placed without any further delay. Please DM. *JPL
@TMobileHelp when I try to trade in my Rose gold iPhone 7 Plus for the iPhone x It shows I have a black iPhone 7 Plus instead | @427586 I can help you with your order! Please send me a DM: https://t.co/4lHu3HURzy. Thank you so much! *TylerRoquemore
@115911 Any reason why only iPhone 7’s and 8’s show up for my choices to upgrade? | @427589 Looking for the X? Let's make sure we can get you hooked up. Send us DM and we'll get this preorder started *ErikS
"So the first guy I spoke to @115911 said I could get the #iPhoneX for 0 down then line gets cut, now I’m being told I need to pay 💰 down 🤬 | @426996 @115911 Hey Gabriel! I'm still here! Let's talk! *BialyQuinonez"
"@115911 @TMobileHelp can’t even preorder the @115858 #IphoneXPreOrder - your site/app sucks TMobile | @200660 Hi I'm sorry to hear that Steev- lets get your order done for you now so you don't need to worry, is that okay? *RebeccaS"
"Tried to preorder #iPhoneX thru @115911 site, every time I got thru, X was not an option, just 8 &7. #fail #wasteoftime | @427591 We have all the steps to make sure your iPhone X order goes smoothly, Mike! Send us a DM! *RickK"
"After I paid my iPhone full #TMobile refuses to unlock my #iphone ! Total scam @115911 @TMobileHelp #WeWontStop https://t.co/7Zc9pC0uYJ | @421634 Hey Mohammed, I've hit you up with a DM! Meet me there my friend. #IveGotYou https://t.co/JndQXzqo6y *UsmanArif"
"@TMobileHelp iPhone x preorder is hosed!!!! https://t.co/2YUwNmSDsx | @119760 I can you please follow this link for me so I can dive in and take a look?
https://t.co/TY8nxOeS5w *JeanieGallagher"
@TMobileHelp omg you guys suck for not letting me preorder | @427594 Oh no!  what seems to be going on?  We want to make this process as smooth as possible! *JohnKuhn
"Not surprisingly @115714 is the only carrier left with launch day deliveries from @115858 #iPhoneX | @272369 Thanks for reaching out to us, is there anything we can help you with today? -J.P."
If I get on this website and it says WEEKS delivery bc y’alls shit is messed up I’m going to be pissed lmao @sprintcare #iPhoneX | @381927 Get ready Deavan because in one minute you would be able to pre order this amazing device. -LK
Been waiting 21mins now 🙄 @115714 https://t.co/uOGvP7XUXt | @427604 Excited about the IPhone X! We are as well. -JC
"Been waiting 21mins now 🙄 @115714 https://t.co/uOGvP7XUXt | @427604 However, https://t.co/0qT1rLBLtN and other Sprint web services are currently under maintenance. This will end at 3:00AM CT . -JC"
Well...this sucks. Trying to get my #IphoneXPreOrder and @115714 is  queuing ppl....lmao...#justmyluck #myfriendalreadygothers #sosad | @427250 We're working to have this ready for you. Check back at 3:00 AM CST. It's almost time. -KT
"@sprintcare I’m appalled you guys screwed this up so badly. It’s stunning, simply stunning #iPhoneX | @427606 We do apologize for any inconvenience caused. However we're willing to assist you trough this side. -GM."
@115714 you guys are the worst worst WORST - already sat in this line- got to check out - your site failed and now here I am again. Pathetic https://t.co/A1h7hi5Qgn | @427610 This isn't good to read. Our website is down for maintenance till 3:00AM CT. Please allow 5-10 minutes and try again. - RC
@115714 can y'all please quit playing games with me & take my money so I can get this phone & go to bed? I got work in the morning #iPhoneX https://t.co/iwFDFUeIEv | @427615 Pleas excuse us the inconveniences. Our webpage is under maintenance until 10/27/2017 3:00 AM CT. - VC
@115714 why the hell are y’all so slow with pre-order? Geez | @427624 Hey! We'd being preparing for iPhone X. Our platform will be ready for orders at 3:00 AM CT. -JA.
@sprintcare incredibly frustrated because I have been trying to order the iPhone X since 1:40am and NOTHING IS HAPPENING | @427625 We sorry! Our page is currently in maintenance. Bear in mind that the maintenance will end at 3:00 AM (CT). -LR
"Welp, maybe I'll have my new #iPhoneX by St Pattys Day...thanks @115714 | @427422 We apologize for this inconvenience, and we appreciate your patient in this process. -AM."
".@115714 down after putting #iphonex in cart and going through first steps to order... I have an authorization pending in my acct though. | @427627 I see that you're saying. However, we can not guarantee the experience until the maintenance is completed at 03:00AM. -OM"
@115714 why can't I order the iPhone x... | @427628 Hey! We're all excited about iPhone X. Our platform will be on maintenance till 3:00 AM CT. -JA.
Thanks @115714 @sprintcare you really found a way to make this iPhone preorder as painful as possible. HORRENDOUS | @427638 Hello! That's not the kind of feedback that we like to hear. Please contact us through DM. We'll assist you. - SB
"@115714 Kinda bullsh*t too being on hold while sitting ""in line"" (for the 2nd time since I got kicked out 1st time) on your broken website https://t.co/W84Xsu5F0P | @427639 Please hang in there! -JC"
"@115714 Kinda bullsh*t too being on hold while sitting ""in line"" (for the 2nd time since I got kicked out 1st time) on your broken website https://t.co/W84Xsu5F0P | @427639 However, https://t.co/0qT1rLBLtN and other Sprint web services are currently under maintenance. This will end at 3:00AM CT . -JC"
"@115714 Kinda bullsh*t too being on hold while sitting ""in line"" (for the 2nd time since I got kicked out 1st time) on your broken website https://t.co/W84Xsu5F0P | @427639 Excited about the IPhone X! We are as well. -JC"
"I’ve never tried to spend a grand, and have a company not want to take it. @115714 #YourWebsiteisShit #iPhoneX | @381927 We're glad you're excited for this amazing device you would be able to pre order in 15 minutes. -LK"
"@sprintcare Again, I'm not receiving text messages on my Galaxy S8+ @134924 This is happening on other providers too! | @427659 Thank you so much for reaching out to us, we do apologize for this inconvenience. Since when is this occurring? -JM"
Seriously @115714 I’m on the strip in Las Vegas and still can’t get fucking service! Pathetic | @427673 @427673 -There is a network outage in that area.  Our network teams have identified the issue -LG
"@115911 credit card info in, sitting on hit a snag for 10 mins now.. truly awful experience | @427704 Hey we are here to help if you need us. Please DM us if you need any assistance. *AndreS"
"@115911 Are the iPhone Xs gone? Everytime I get to the screen to choose my new phone it only shows 8s and 7s. I’ve been trying 30 minutes | @427705 Let's get you squared away and make sure you can get that iPhone X. Send us a DM, so we can assist. *JPL"
@115911 HELP! | @427709 To the rescue !  What's going on how can we Help? *WilfredoM
"@115911 hello, I placed an order. Got the order number and everything but how come it doesn’t say that I don’t have any current order? | @427713 Let's check on that order! Send me a DM. https://t.co/dPHUAru2pc *MikeVance"
30min in and still trying to pre-order with @115911 @tmobilehelp and all I get are iPhone 8 options after clicking through offers. No bueno | @427187 Getting your place in line is important when it comes to pre-orders! Drop me a DM and we can help! *MatthewS
"@115911 won’t let me preorder an X online, was seriously trying to avoid all the in store traffic 🤦🏼‍♀️ | @427743 Hi! Shoot us a DM and we'll be happy to look into other options available to you! *AshlynW"
@115911 An hour long call to support & trying online for over an hour & I’m unable to preorder on a business line. Disappointing. #iPhoneX | @427744 We absolutely don't want to leave you disappointed. Send us a DM and we can make sure you get that order placed! *KittyG
"Not sure what happened, my preorder for iPhone X stalled. @115913 got me excited to order-If I get a phone, might not ship till March... | @427745 @115913 Let's get this to you as soon as possible. We are happy to see you in DM and will work with you there. *AdrenaBentley"
"@115911 @TMobileHelp Can you explain to your customers why this happened and why were we not told about this? https://t.co/ECd0dJkyWI | @427746 That's not the experience we expect for this pre-order, send me a DM so I can help: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
@TMobileHelp Hey there late-nighters; need some help with an order.  Something funky happened.  Thanks! #iPhoneX | @349766 What's going on? *SheenaH
@TMobileHelp Hey there late-nighters; need some help with an order.  Something funky happened.  Thanks! #iPhoneX | @349766 I would love to assist you *SheenaH
"@TMobileHelp how can I sign my document? https://t.co/wsZteKZF3L | @427749 Good question! Shoot me a DM, and I'll get your rocking and rolling! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 your site is not allowing IPhone X Upgrades! What the Hell?? | @427750 I know you want to get this upgrade completed, so please send us a DM, and we will help get this order placed. *JPL"
"Over an hour, and @115911 website still won’t let me even see iPhone X as an upgrade choice. 2 years running they failed me. @115913 | @427041 @115911 @115913 We can help you out - shoot me a DM and let's get you taken care of! https://t.co/ksErEeh6LL *RayButler"
"@115911 can you help me pre-order an iPhone X on JoD? | @427753 We can assist you with the ordering process for the iPhone X, Ryan! Send us a DM! *RickK"
"@115911 Worst iPhone preorder experience ever! Been a customer for over 10 years. Was told to use app or the website. Neither worked. Over an hour later I finally got my order in over the phone. Giant down payment too! Rather have larger monthly payments. Not Happy. | @427757 Thanks for reaching out, Nick. We're happy you were able to pre-order. Send us a DM if you have any questions for us. *NaeJ"
@TMobileHelp won’t allow me to add to cart https://t.co/NLSQGXlRXN | @427368 Hey! I am here and sent you a few responses in DM! Are you not getting them? *SonjaKett
@TMobileHelp so now to upgrade to iPhone X I have to fully pay off my current device? Why? | @427758 Hey Gregory! Send me a DM here so we can figure this out! https://t.co/SX3pEjs26A *EdgarLopez
"@115913 I love @115911 but the online customer service.. not anymore. Been waiting 1 hour and nothing, the person ust disappeared | @427763 @115913 Thanks for working with us in DM! We'll meet you there. *HollyAdams"
"@115911 Thanks, it was a breeze to preorder iPhone X :D | @207219 Anytime Andre :) We're here for ya when you need us! *VictorNunn"
"@TMobileHelp need help with Eip, haven’t received it | @427764 Hello! Oh no! Please send us a DM, we would love to revise your order and set you up for success! :) *ThaniaR"
Smh @115911 is on that bullshit. Telling me they’re gonna call me in 2hrs(2:30AM Cali time) smh | @427768 We’ve got your back! Please send me a DM so I can help you ASAP! *MarissaChavez
"@115913 
Hi John, I am your royal customer for two years. Tonight I just learn I cannot upgrade to iPhone x for 0 down payment jump dema | @427771 @115913 We want you to be able to preorder the iPhone X with as little out of pocket as possible. DM us and we've got your back. *ShelbyMartin"
@115913 @115911  Should I keep trying?  Will it get fixed so you can actually pre-order the iPhone X?  Stayed up all night for nothing | @427148 @115913 @115911 Thanks for letting us know! I see you in DM and we'll be following up shortly to help out. *RachaelTansey
@115911 Great job fucking up another iPhone launch. Your reps are lying and deceitful. Can’t wait to cancel my lines with you. @115913 | @351235 @115911 @115913 We'd love the chance to turn this around! I see your DM and will meet you back there! *CassyFitzgerald
"Hey @115911 @115913 why are you misleading customers. I was told the #IphoneXPreOrder was $0 down and $41 a month, and now I’m told 270 | @364701 @115913 Hey, Zander! Let's talk through this. Please DM us, so we can help. *NicholasTomchik"
@115913 T-Force lied to me. You should be ashamed. This pre-order process has been horrible. Still no order. And a down payment? ... | @173265 @115913 I see we're working in DM. We'll meet you there. *HollyAdams
"@TMobileHelp said I could get the iPhone x for zero down, then when I try to order it then want to charge me $300? | @427778 I'm here for you in DM to help still, and I'll see you back there to get this resolved! *AustinWebb"
@115911 @TMobileHelp DM’d for support and got left hanging. One hour post preorder. No results. | @427779 We have a message on it's way to you and you should be receiving it shortly. *KatieM
HELP! @TMobileHelp - my iPhone X order just showed up online. Everything is correct but it’s showing billing to be acct owner not my name | @378310 Hey Sean! Let's make sure your pre-order is all taken care of! Send us a DM so we can check it out! *TianaG
"@TMobileHelp I’m not happy about the last min substantial down payment change for excellent credit #JOD #2 #iPhonex. How about some help? | @427783 Hi Aimee, Sorry to hear your not happy regarding having to pay a down payment. Unlike the iPhone 8/8+, due to the... https://t.co/2uaX7lSObd"
"@tmobilehelp I placed a pre-order but still haven't gotten any emails to sign my EIP for my JOD order. what could be up? | @427784 I would love to look into that for you, DM for more assistance. *CorineB"
"@TMobileHelp Why am I being ignored? | @427785 Hey, Bex! I was working with you in DM's to help you get this taken care of! I'll catch you there! *JoshuaB"
@115911 @TMobileHelp I've been trying to order IPhone X for an hour now...but only gives me option to select iPhone 7 & 8. Help! https://t.co/uVP76pHPgj | @427786 Lets get you in the right spot! Send me a DM so I can help! https://t.co/yZ5k0mtFsX *SonjaKett
"@115913 I hope u had the towers in 80631 updated because tomorrow I reach out to the fcc. So annoyed w/ ur biz practice. | @427027 @115913 Coverage is no joke, and we appreciate the time that you have worked with us. We will respond in DM. *AdrenaBentley"
@115911 still no answer. | @427788 Thanks for your patience. We'll be with you shortly *JasmineS
@sprintcare straight up awful. Had a month to prepare for the launch and of course sprint screws up. | @427794 Hello! We're sorry to hear that. Please contact us through Direct Message. We'll like to assist you. - SB
@115714 why do you guys just never prepare for these things🤦🏽‍♂️. Stiiiilll waiting in line online for this iPhone. | @427796 Please try again using the website https://t.co/0qBF3Cekat as maintenance has now been completed. -JC
"@sprintcare Ive been trying to get the iPhone X for an hour,please Help me | @427797 Hey! We're all excited about iPhone X. Our platform will be on maintenance till 3:00 AM CT. You may try now. -JA."
"@sprintcare ok, it’s 4:07 Eastern, still can’t pre-order. What’s the deal with this. I’d love to get some sleep tonight. | @427241 Website is up and running. Please, try to gain access from a different web browser. -MD"
@sprintcare I’m confused why I’ve been waiting to preorder...45min ago it was released. #iPhoneX #IphoneXPreOrder | @427803 I see. Our website was down for maintenance until 03:00AM. We advise you to try once again. -OM
Also unlike @sprintcare my coffee maker works all the time too. #Apple #iPhoneX #SprintSucks https://t.co/pzVt1iHiZd | @427805 We apologize for the inconvenience. Please send us a DM to further assist. -FP.
@115714 we better get our iphone on the 3rd after this crap you put us through | @427808 Please refresh and keep trying. We're sorry for all the mishaps. -AC
@sprintcare every time i call the number it instantly hangs up 👍🏼👍🏼 | @427235 Hey there. Give it a try again now. It's 3:00 AM. -KT
#iPhoneX @115714 why is your site always showing unavailable when i try and get my iphone pls send help #SOS | @427817 Excited about the IPhone X? We are as well! -JC
"#iPhoneX @115714 why is your site always showing unavailable when i try and get my iphone pls send help #SOS | @427817 However, https://t.co/0qT1rLBLtN and other Sprint web services are currently under maintenance. This will end at 3:00AM CT . -JC"
@115714 fuck ya'll | @427818 Please attempt to access the website now. Let us know if you are able to. -AC
"@TMobileHelp @115911 @115913 

Complete fail using TMobile app and website to order iPhone X. #TMobileFail https://t.co/pqB0nFbgub | @268295 @115913 I'd love to help order it for you. Send us a DM. *ZachRicketts"
"iPhone X ordered through @115911. Reports of $0 down for Jump! On Demand were inaccurate and they were unable to give me a ship date. 🤦‍♂️ | @118877 Uh oh, Juan! Please send us a DM and allow us to take a look for you! We are happy to assist! *BrookeK"
@115911 I just had the worst customer service experience ever! | @427899 I'm sorry to hear that you had a terrible experience. Can you PM me so we can figure what we can do to help. *HammamN
"@TMobileHelp I've been waiting to place my order for an hour, but no reply? | @427900 Hey there, thanks for reaching out! Shoot me a DM and we'll get you taken care of! https://t.co/ATjBsB3har *KristiJaxx"
@TMobileHelp almost a hour still no confirmation email 🤔🤔?? | @427901 Hey please verify your account using the above link so I can look further into this for you. *ElliottS
@TMobileHelp almost a hour still no confirmation email 🤔🤔?? | @427901 https://t.co/xKtJVNqc2V *ElliottS
@TMobileHelp almost a hour still no confirmation email 🤔🤔?? | @427901 Hey has the email came yet? *ElliottS
Incredibly disappointed in @TMobileHelp I have been waiting for over an hour for a single reply | @427902 Hey there Jay! I am here to help! Meet me back in your DM. :) *SophyaBates
"@TMobileHelp pls contact me to assist with repairing two iphone x preorders; phone rep assigned to the wrong line and only got one EIP agmt | @427904 OH gosh, iPhone X orders are super important!!! DM us so we can check things out for you!! *DJConstable"
"@TMobileHelp  2/2 support fee, which seems like totally misleading, why does T-mobile nickle and dime me on a $999 phone? | @427905 Uh oh that is no good honest is our policy please DM me so I can take a look into this for you. *KendraA"
@TMobileHelp just sent you a DM | @367971 Doesn't look like it came through on our end. Send me a direct DM here so I can help! https://t.co/yZ5k0mtFsX *SonjaKett
1 hour later but 3 iphone X’s preordered and one new Apple Watch ordered. Shout out to @115911 @TMobileHelp 4 smooth process | @427906 So happy we were able to make it go smoothly for you! :) We hope you enjoy those phones and the awesome Apple Watch! *LivFord
"Is there a $0 down option for the iPhone X, or not?! No dice... tried calling in twice. @115911
#iPhoneX #TMobile #JumpOnDemand | @427907 Hey there! Send over a DM and let's take a closer look for you! We want to make sure you get the device you want! *BrookeK"
"@115911 your customer service sucks tried to pre order iPhone X and they couldn’t explain to me anything | @427908 Let us turn this around, Abelito! Send us a DM and we'll take care of you. *CedriaJ"
@115911 @TMobileHelp can you help me determine my shipping date if I gave you my order number | @427909 Would love to get an estimate for you :) DM me and let's get on it! https://t.co/X3FnlBEvX7 *TaylorBarnett
@115911 been trying since for past hour and 20mins and don’t even see the option | @427910 I’m sorry this has not been the easiest process for you. Send us a pm so we can help! *GrashondraG
"@115913 im having the worst preorder experience i have been trying since 12:01 and still no phones ordered | @123512 @115913 Let's get this experience turned around, Erica. DM me so we can get your orders placed. *RachaelTansey"
"@115911 @115913 @115858 #IphoneXPreOrder TMo has again proven nothing but big mouth no order worked, card charged support just bla bla | @427911 @115911 @115913 @115858 Hey! We've got good news! Meet us back in DM! *AlissaFast"
"Over an hour trying in app, web & DMs with @TMobileHelp for an iPhone X and can’t get it done… @115913 you got any other options for me? | @427209 @115913 We are here here to help and eager to get this started. Victoria send you a DM. Just respond there and we can help. *AdrenaBentley"
"@115913 hello, I thought you tweeted that people on JOD, had no down payment if they got the 64gb iPhone X. Am I right?!? | @427912 @115913 Meet us back in DM. We'll discuss all of your options *ZachRicketts"
@TMobileHelp trying to upgrade to the iPhone x but it says I have to go to the store :( | @427913 Oh no! Send us a DM. We would love to take a look at it for you. *PennyC
"@115913 we have 6 lines with T-Mobile, long time customer, service absolutely sucks, 1 more month and finding a new carrier. #thatisall | @427914 @115913 That is not the news that we like to hear. DM us so that we can save this before it is too late. *AdrenaBentley"
@TMobileHelp hey guys I think I need my iPhone X preorder eip email resent its been over 35 minutes | @427915 Congratulations on pre-ordering your iPhone X! Please send us a DM so we can help with the EIP agreement! *MarissaChavez
Ok so I tried pre-ordering the  #iPhoneX but @115911 isn't letting me but gave me a notification it was available to pre-order WTF!!!!! | @427916 We can assist you with your upgrade Gina! Send us a DM and we'll get this going for you! *HeatherSaenz
@TMobileHelp had to call in for my @52347 JOD order. Haven’t received any confirmation email or status change. How soon can I expect it? | @410657 I want to make sure everything is looking good on your order! DM Me! https://t.co/GXcACu8dxr *JustinPhillips
"Successfully preordered iPhone X thru @115911 customer service and had THE most pleasant experience ever. Seriously, an awesome sales rep. | @388139 We're so glad to hear that! :) *KatGrisham"
@115911 people are getting orders through by phone but those who tried by app or desktop get shafted. seems great! thanks mobile | @427155 Hey! If you are having any difficulty ordering please DM  us so we can assist you. *AndreS
Thank you @115911 for your short wait time and seamless process to preorder the iPhone X!! | @427049 If you need anything please don't hesitate to reach out your #MagentaFam has your back! *VictoriaPollard
"@TMobileHelp Can I pre order here? The app and website only show the old iPhones available. | @427922 You can! Shoot me a DM https://t.co/9IUH5Nit1g to get started, I'd #SIRIously <3 to help! *AmberSellers"
@sprintcare Your chat process is taking forever nobody is talking to me | @425695 Our Support team is currently unavailable until this maintenance is completed. - VC
"@sprintcare or does it have to be brought in the store and swapped out? | @427931 Please send us a Direct Message, so that we can further assist you. -FG"
"@SprintCare for $1200+/yr, I just ask that you work one day a year. #Apple #iPhoneX https://t.co/Q00JXWpT19 | @427805 We apologize for the inconvenience. Please give us a second chance to help you with this situation. -FP."
@115714 FAIL on Pre-Order. Was up at 2:30am EST and in the queue. Was on the site at 3AM. Couldn’t add to cart! | @427945 Please try again using the website 'https://t.co/0qBF3Cekat' as maintenance is now completed. -JC
"@sprintcare this is legit insane. I’m getting pissed off at this point. I can go on @115725’s website, save $ AND order the X right now. | @381927 Hey we understand your frustrations and we will hate to loose you like this. -LK"
@115714 hey I’m trying to get a new iPhone wtf | @427948 Hey we understand your frustration and we will hate to loose you like this. -LK
"@115714 hey I’m trying to get a new iPhone wtf | @427948 We know you're excited about having the new Iphone X if you're currently in line, your pre order will be processed soon. -LK"
@115714 is this normal to be waiting an hour for the preorder? 😪 | @427070 Have you tried accessing the website 'https://t.co/0qBF3Cekat' again as maintenance has now been completed? -JC
"First I get a non US rep to try to get help on an issue but couldn't understand, then ask for US one who was rude and hung up @TMobileHelp | @428008 Hey meet me in your DM I'm here for you! https://t.co/BMDMqsRi3P *DebKlajbor"
"@115911 I used my friends iPhone, powered by Verizon @115725  & the network speed is worlds faster than my T-Mobile iPhone🙁 | @428009 Ouch! We can do better than the other guys! DM us so we can check it out! *ElleA"
Got my order for the new #iPhoneX done! Thanks @115911 can’t wait to get my hands on it! | @428035 Awesome that is what we love to hear! *VickyHernandez
"@115913 @115911, Rep Macy(1240671) told me that my iPhone 7 promo credits won't continue on #preorder. App says different. What's true? https://t.co/rYhPu1NLjf | @265240 @115913 We want to make sure you 100% know what to expect. DM us and we'll check out your account with you. *DanKing"
"And the worst part about it is the down payments are all over the place. This stuff is enough to make me switch...To Verizon of all places. https://t.co/NGSYW1vX35 | @427356 So it ain't so, Ed! We're happy to give you DP info - just DM us with what memory variant you're interested in! *TerriL"
@TMobileHelp paid in full of my phone bill to upgrade to the new iPhone come to find out still needing to deposit additional money to order😡 | @367971 Let's get you answers! I'll meet you back in DM! *SonjaKett
@115911 can suck a dick for making changes to jump on demand. I’ve always done $0 down and now they want $280? For a lease fuck that 🖕🏻 | @428040 Hi Christian!  We have many options for upgrading.  Please DM us so that we can go over the best options for you. *AndreaR
"@TMobileHelp I ended up purchasing iPhoneX from @115858 for TM, when I get the phone. How do I make sure I'm covered w the right ins plan w apple care coverage. I see $12 w lookout+care & $15 w McAfee+care or am I allowed to purchase insurance when I buy a phone from Apple direct. | @428041 Great question. Dominick here to answer you T-mobile question today. Thank you for reaching out to T-Force. *DominickL"
@115913 Your company really blew it tonight.  I'm done with you. | @390532 @115913 I am here for you and want to work towards a resolution. Send me a DM so I can help. *AshleyNelson
@TMobileHelp In need of help | @428042 Hey there. I would love to help you out today. Shoot us a DM! 👌 *FreyaH
I already get lied to enough by my man who aint my man. Why do yall have to lie to me too @115913 ?? https://t.co/T23RZd7Li7 | @419341 @115913 @115913 I am here to help and I replied via DM. *AshleyNelson
@TMobileHelp so i am waiting in DM for likr like past hour now. they come and go. | @427373 Hey there! We want to help! I will meet you there! *EliseBlake
@115913 here's some proof of the bullshit that your reps are telling customers.  Nice bait & switch for your loyal customers. https://t.co/rBx3vvjs68 | @351235 @115913 Your experience is vital and we want to be here for you. We will see you in DM soon. *AdrenaBentley
"@115913 JOD is the most flawed system in the world. I am so unhappy right now. Even your executive team was of no help. So disappointed | @428049 @115913 We want to make sure you're taken care of. I see your DM's, let's chat there. *HollyAdams"
"Tried preordering the iPhone X and my @115911 app kept crashing on me 🤷🏾‍♂️🤦🏾‍♂️ | @428050 We're here to save the day, Victor! Send us a DM so we can make sure you have your place in line! *TarynS"
Managed to pre order the iphone x for my room mate. Arriving 1st day! Thank you @115911 @115913 #IphoneXPreOrder #iphonex | @428051 @115913 You rock!!!!! What a great roommate you are. Congrats and enjoy your new phone!!!! We love you! *JacquelineK
"@115911 the “We hit a snag” won’t stop. I can’t even checkout. Unreal. | @428056 Aw man! You can order your iPhone X right here with us on Twitter, Matt. DM us so we can help out. *BlakeT"
"Me: OMG it’s gonna work Sprint: Ha. Ha. Ha. @sprintcare @115714 #wheresmyiphonex #timewasted #thanksforlies @117735 @115990 https://t.co/77RmfPLi3X | @427803 It seems has been resolved in our end. However, since you're still experiencing issues. Please DM us. -OM"
@sprintcare everytime i am in checkout it closes down on me | @425695 In such case we will recommend you to clear your web browser cache to avoid this sort of glitches within our website. - VC
@sprintcare @115714 You guys literally had a year to prepare for this day. I should charge you for my lost sleep. #Apple #iPhoneX https://t.co/EMRucgYAh7 | @131893 The issue is noted! We're currently working to have the issue resolved. -LNL
@sprintcare WHEN IS THIS GOING TO BE FIXED THIS IS RIDICULOUS | @427235 Well that certainly isn't good. You can also contact our Telesales department now at 800-777-4681 as an alternative. -KT
@115714 why did the website let me get all the way to “add to cart” and then tell me I can’t upgrade online??? Now I’m on hold... | @428079 Have you tried doing it over? Please click on the link provided https://t.co/0qBF3Cekat. -ResolutionSup SR
"@sprintcare can we call and pre order | @428080 Please send us a Direct Message, so that we can further assist you. -FG"
@115714 When can I preorder the iPhone X | @428081 Hello there! Pre-Order begins at 2:01 A.M. CST on 10/27/17. Please visit: https://t.co/OrmIAst5bI . LM -.
@115714 @115858 HALP https://t.co/NV3eoP132Y | @428083 Please try again by clicking on the link provided https://t.co/0qBF3Cekat. -ResolutionSup SR
Me TOO!!!! https://t.co/48OLn41gHE | @428086 Please try by clicking on the link provided https://t.co/0qBF3Cekat. -ResolutionSup SR
"I have a better chance of winning the lottery, or getting struck by lightning than I do of getting an iPhone X through @115714 | @428088 Hey Taylor, could you send us a screenshot of the screen your currently getting. -LK"
@115911 > false advertising and HORRIBLE customer service smh | @428211 Give us a chance to redeem ourselves please come on over to DM so we can turn things around. *ShannonR
"@115911 2 yrs in a row I place order at 12:01 and both times I'm told that my order wasn't placed after I try again hours later. | @428214 Hey Cameron, I want to make sure you snag your iPhone! Shoot us a DM here and we'll assist you with the process. *ValerieP"
@TMobileHelp I'm going to get a iPhone elsewhere because a exception should been made to place my order due to availability  of  the phone | @163201 Hey there! Please send us a DM https://t.co/pLFmgJktfr So that we can look further into this for you :) *LonnieWoods
"@TMobileHelp Some1 is calling my T-mobile #, when I have no service& is illegally listening 2& erasing my voicemail messages-disgruntled-NO! https://t.co/F6l1TtOIOw | @428218 Oh no! We will get down to the bottom of this! Send us a DM so we can take a look! *TianaG"
Thanks @TMobileHelp for being quick to help me get the IPhone X preordered. | @427750 You're so welcome! Always here to help out our #MagentaFam! *RozLancaster
"@115913  Very Disappointing, My friends  ordered at Apple and 12:05 all done and went to bed. It’s 1:40 and im still DM T-Mobile 🙄😴😩 | @428221 @115913 We're here for you and want to help get your order going. We'll be meeting you back in DM ASAP. *DanKing"
@115714 been waiting since 12:01 PST. How much longer can one wait... #iphonex https://t.co/m57e92IiAd | @426654 Please try again by clicking on the link provided https://t.co/0qBF3Cekat. -ResolutionSup SR
"Staying up until 3am to pre order the iPhone X from @115714 was a mistake. The site crashed from all the traffic. | @428238 We are here to help! Please send us a Direct Message, so that we can further assist you. - LV. https://t.co/rMApsV8PQY"
"@sprintcare this is sad and ridiculous | @428239 Yes, you can order the IPhone X! Please try using the website 'https://t.co/0qBF3Cekat' as maintenance is now complete. -JC"
"@115911 so an hour has passed and my shipping still isn’t processed yet😒 | @428329 Did you get to place an order, Tony? *NaeJ"
"@TMobileHelp Hi, I have a random person (def not me or anyone on my account) email address in the iPhone app order confirmation | @428330 I would love to check that out for you, please DM me *CorineB"
"@TMobileHelp Hi, I have a random person (def not me or anyone on my account) email address in the iPhone app order confirmation | @428330 https://t.co/NBrdMz62Pr  Verify this link for me and Ill look on the account and see what is going on with that random email. *CorineB"
If @115911 delivers my #iPhoneX on time they seriously are the heroes I don’t deserve. The Apple store app had 1-2 weeks seconds after 3:01 | @428331 You should receive it on time :) *TiaKappus
"OMFG made it thru the fresh hell that was preordering at @115714 only to find out the order was cancelled an hour later (without notice) 🖕. | @174495 Your case is being worked on. We are tracking the cancellation source, please keep in touch to get this matter resolved. -AC"
@115714 it would be nice if you’d just let me check out after waiting for 90 minutes to get in the site. Says it can’t send me a text 🤯 | @428355 We truly appreciate your patience with this. Our page is saturated due to high demand of Iphone X. -JA.
Exactly 😂😂. I’m so tired of them. https://t.co/DfQzMX2s6q | @428358 Please try again by clicking on the link provided https://t.co/0qBF3Cekat. -ResolutionSup SR
#iPhoneX @115714 @sprintcare  cant place order on Apple because they cant reach carrier server.. WTH?!?! Figure it out guys come one! | @428361 Hi Nick! Team @116447 wants to help! Pls DM contact info if your are experiencing issues and we will get right on it!
"@sprintcare Cool new update, you charged my card for the upgrade but I never got through the transaction, no confirmation number, nothing... | @428362 Hey there! Please send us a screen shot of the error which you received when you tried to preorder the device. -TN"
@116447 @115714 messed up my preorders with this error for the past 40 minutes https://t.co/gdiFn4zEqE | @428363 Not what we want to see! If you are still having issues DM your contact info and Team @116447 will take a closer look.
"@sprintcare i was able to pre order.. but haven’t received a confirmation email yet. hope it all works out, thanks for the help tonight | @427808 Please excuse us for not being more diligent. You can verify your email later for Shipping information and details. -AC"
"@sprintcare how y’all gonna have me in line for 2 hours and then say page error https://t.co/x9R0hfl2Cm | @427629 Please, clear your caches and cookies and let us know the outcome. -LR"
@116447 I hope you’re paying close attn to how your team handled the iPhone X launch. I’m using this downtime to shop other carriers. | @428364 @116447 Team @116447 is here for you! Pls DM your contact info so we can take a closer look.
@116447 @sprintcare - wtf - apple verifications fail with right PIN.. This is how you loose customers | @428365 @116447 Oh No! Team @116447 is here to help! Please send us a DM with contact info so we can take a closer look.
"While I couldn’t use the website or app to preorder #iPhoneX, @TMobileHelp was able to order for me and deal with my tired, cranky self. 🤣 | @427523 So just to confirm that's taken care of now? Is there anything else I can do for you? *MaryamM"
@115911 question when you lease a phone and you make the total of payment required i know you have the option to buy the phone at the end but what if you upgrade before then? do you get some of the down payment back or do you lose it? | @428473 Great question! We have great buy-out and trade-in options for our devices! PM us let's discuss them! *KeshundraJ
Of course the @115714 mobile app doesn’t work #iphonex https://t.co/iZQp1MAZRE | @134199 Oh No! You access is important to us! Pls let us know if your still experiencing issues.
@115714 So much hoopla for nothing. Waited online for an hour and sprint could not handle the demand. The portal still idle | @428485 We truly appreciate your patience with this. Our page is saturated due to high demand of Iphone X. -JA.
"@sprintcare everytime  I try to check out it say two step verification? | @427804 If this doesn't work, please close off all browsers and re-open after and attempt to use above link again. -JC"
@sprintcare I got charged twice for the IPhone X how do we fix that | @425695 Please reach us via  DM to better address this situation for you. We're looking forward to help you. - VC
i had 2 iphones in the cart and now they’re gone!! your website crashed and when we refreshed they were gone! @sprintcare @115714 | @427230 Could you send us a DM so we can provide further assistance. -LK
"@115714 still stuck on this really sprint https://t.co/TsnjnqvAW6 | @424327 Hello! We apologize for all the inconvenience, please DM us so we can further assist you with this issue. -JG."
"If I don’t get my #iPhoneX from @115714 after waiting since release time, I’m taking my services elsewhere @115725 you guys have any deals? | @426654 We await your private message. -ResolutionSup SR"
@115714 got up at this hour to preorder iphone for what?? y’all are trash fix ur site | @428489 We want to make sure you are good to go! We are here if you need us. Pls DM your contact info if you need our assistance.
@sprintcare Your iPhone X preorder works aswell as your network - It doesn't! In CO with CO based IP & still showing have to wait til 12 PDT | @428492 Hi! If you still need assistance Pls send us a DM with contact info and Team @116447 will take a closer look!
@TMobileHelp StephanieG and DanielaP were amazing in getting me hooked up with the iPhone X! | @191669 Thanks for the shout out and it was a pleasure helping you out Ross! Enjoy your new iPhone X! https://t.co/SkmXnioVXx *DanielaP
@TMobileHelp please look at dm | @389194 Thanks for the DM! I'll meet you there! *AdamJudge
@115714 Come on guys! This year I was hopeful that at least the website wouldn’t fail. I got work in the morning! | @428576 Has there been any improvements thus far? -KT
Can’t preorder #iphomex on @115714 website or through the @115858 store for Sprint... WTF!? | @428577 We've for you covered! If you still need our assistance Pls send a DM with contact info and we will take a closer look.
Anyone else still awake and trying to order an iPhone x from @115714? https://t.co/UXBebvUmJa | @117434 Hi Andrew! We can help out! Send us a DM with contact info so that we can take a closer look.
@115714 can you tell me why I've been on the checkout screen for an hour now and apparently suddenly none of my cards work? ridiculous | @428579 Wow! definitely not the experience we want you to have! Pls DM contact info and we can take a closer look
@115714 I’m trying everything I can. Come on this is terrible. | @428581 We do apologize for this. Have you tried preordering the device online? Let us know. -TN
"Can't see anything on my @115911 app. Not my bill or anything | @428668 That not good, Doll! Send us a DM, let us help you out! *EbonyC"
"So @TMobileHelp @115913, I got as far as putting in my CC for an iPhone X. But your site is le hot garbage. And DMs don’t get responses. | @428672 @115913 We've got your back & will make sure you get an order in ASAP. Shoot me a DM, please https://t.co/MCyk8ZBJOM"
@115911 @115913 are the shipping dates for certain? :) https://t.co/iQW9M3XNSM | @428673 @115913 The webiste has the most accurate shipping estimates available right now. *DanKing
"@115911 epic fail for the this new customer. App didn’t work. Twitter help shut down during “help”.  A customer for 12 hrs n regretting it | @428674 Hey there, please DM me so I can fix you up with the iPhone X pre-order today. 👌 *FreyaH"
"Well what a waste of 90 mins of sleep. #sprint fails again. #iPhoneX is now 5 weeks out and the site/phone never let customers in. Done. | @427815 Hello! This is really concerning to us, please send us a DM so we can further assist you with your issue. -JG."
@115714 your service sucks and you can’t even get pre orders right..cool | @428683 We apologize for the trouble and want to help! Pls DM if you still need assistance.
@sprintcare sigh I’m now on 2 hours of trying. Why can’t you fix your site! | @233092 We do apologize for the delayed response. Please give it a try again for us on this link : https://t.co/YkzaDqVPKw. -KT
"@sprintcare i cant finish checking out because i get stuck at a two step authentication | @428686 Hello! We apologize for the inconvenience you are experiencing, please send us a DM so we can further assist you. -JG."
"@sprintcare I need to change my shipping information please. | @428687 Please, send us a DM in order for us to further assist you. -MD"
@115714 why is this happening? https://t.co/XcQnqC4ARo | @428692 Hello Mark! Please give us a DM for us to further assist you with this! - FL https://t.co/rMApsV8PQY
@sprintcare I was close to getting my iPhone x before it said unavailable and now im back to this screen 😭 https://t.co/p6iugwgZz7 | @428696 We apologize for the inconvenience. The department in charge is working to fix this issues of the web page. -FP.
@TMobileHelp  great service today on my iPhone x order | @428741 Glad to hear that! Thanks for the love and support. Enjoy your new iPhone X! ;)  https://t.co/cbaCC4vqgh *MichelleWalker
"@TMobileHelp @115911 @115913 Will my Premium Device Protection featuring AppleCare Services carry over to my iPhone X Pre-Order? | @428742 @115913 It's important your superphone is protected, so you bet it will! *RachaelTansey"
@TMobileHelp @115913 I tried to get it at 12:0PT but T-force this time let me down as the T-MOBILE app. After waiting so long I pre... | @428743 @115913 Glad you did get your order in! I see your DM and we'll be following up in a moment. *RachaelTansey
"@sprintcare what is happening with Iphone X upgrade? Got locked out of account, apple store can't sync, upgrade removed from cart.... | @428761 Hey there. There was some scheduled maintenance earlier this morning. Give it a try again at the link; https://t.co/YkzaDqVPKw. -KT"
@115714 you suck. Been on since 3am and the website won’t work. Better be able to get my iPhone on Nov. 3rd. | @428762 Have you tried accessing the website from different browsers? Visit https://t.co/0qBF3Cekat to try accessing the site. -AH
"Yo @sprintcare, should I stay in line? Been this way for forty minutes. https://t.co/by6q7PQb2R | @428769 Allow us to assist you. Please send us a Direct Message, so that we can further assist you. KC"
Has anyone been able to order an #iPhonex on @115714? | @428770 Just wanted to check and make sure this got fixed. Let Team @116447 know if it wasn't!
same here. @115714 whats the problem? https://t.co/Lp8oRH0Fa9 | @428771 We truly appreciate your patience with this. Our page is saturated due to high demand of Iphone X. -JA.
"@115714 45 minutes and counting just to try and preorder the iPhone x. Thanks for being awesome. | @251520 We are here to help! Please send us a Direct Message, so that we can further assist you. - LV. https://t.co/rMApsV8PQY"
@sprintcare HI. Should I still be waiting? I’ve refreshed. Tried an additional new browser. My original browser still “in line” - 2 hrs! | @428772 Hi Scout! You should be good to go! If you have not gotten a confirmation let's give it one more try.
If you are pre-ordering the #iPhoneX on @115714 and able to add it to your cart but can’t continue. Search site for: ‘Shopping Cart’ | @428773 Have you gotten through with choosing your plan? -AH
"Their service too. I’m over it 🙄 https://t.co/GpgmnNLgkw | @428776 Are you having service issues? Let us know, we'd like to help. -TN"
@115714 I've been stuck on the Sprint Lobby screen forever... I just want to put in my pre-order and go to bed | @428777 Please refresh website and let us know if you are able to continue. -AC
Same. Now it’s unable to process my order online and I “have” to go to a store.  🚮 Sprint away. https://t.co/nRCHTHemcT | @428358 Have you tried closing all the browsers and try accessing the link again. https://t.co/0qBF3Cekat -ResolutionSup SR
@TMobileHelp trying to pre-order the Iphonex  but site is having issues.   Help!! | @218809 Hey Maria! Send me a DM here and I will be glad to assist! https://t.co/SX3pEjs26A *EdgarLopez
"@115911 your site failed and your app failed causing me to have to upgrade over the phone. Now I have to pay $20 for being inconvenienced 😡 | @428856 Hey Amy, send us a DM and we can get you taken care of. *ChanneyT"
"@115913 I wouldn’t call this this uncarrier friendly.  Every company but @115911  can join  @115858  upgrade program online but @115911 | @428857 @115913 Our purchasing systems aren't fully integrated, but we support our customers freedom to purchase the device through Apple! *RachaelTansey"
@TMobileHelp they won’t let me jump to iPhone x because they say I haven’t sent back an iPhone 6s? | @140520 Oh man! I want to help you get that phone! DM so I can see what is going on. *MicahLev
@TMobileHelp should I have gotten an order confirmation email?  I only got agreement emails. | @231318 Let's make sure that the order is all good to go! Would you mind sending us a DM so we can take a look? *TianaG
@115714 @sprintcare can you confirm my order? | @428875 Definitely! Pls DM the phone number your ordered the upgrade on.
@sprintcare I hit the checkout box for an upgrade and got sent this. Can you let me know if my order went through? https://t.co/jUgJhtJyAV | @428877 Please send us a DM. -ResolutionSup SR
We need answers https://t.co/FDfA9MkEjD | @428878 Please try accessing the link again https://t.co/0qBF3Cekat. -ResolutionSup SR
"Wow I finally fucking did it with no help from Sprint, after three MF hours
#iPhoneX #sprint | @427225 We understand the inconvenience faced by this! However, we are happy to hear that you got through. 😂 -JC"
@115714 Sprint should just die already. Wasted me 45 minutes on Apple website and your shitty verification servers are all down. #iPhoneX | @428879 Please try accessing the link again https://t.co/0qBF3Cekat. -ResolutionSup SR
"This is honestly so disappointing and frustrating, @115714. I expected better service then this @sprintcare #iphoneX | @428880 @115714 We definitely want to help! You should be good to go but if you experience any issues Team @116447 is standing by."
@sprintcare -We’re not able to send a text message to any of the devices on your account. Please visit a Sprint Store near you for assistan | @428365 Hi Alex! You should be good to go but if you still need assistance Team @116447 is here to help! DM contact info.
@sprintcare I have added the phones to my cart and can’t access my cart to submit the order....this is ridiculous | @428884 This does not sound right. Have you tried recently? -OM
Has anyone on sprint been able to order? @115714 #iPhoneX #iPhoneX been on hold for 55+ minutes | @428885 We apologize for all the inconvenience that you have been through. We are working as fast as possible to fix this. -FP.
@115714 trying to order #iphonex but getting every error possible #enoughtoswitchcarriers | @428886 Hi Joseph we want to help! If you are still experiencing issues let us know.
"@TMobileHelp why am I being told that I have a down payment when I’m a JOD customer for the iPhone X !! That’s not what T-Mobile posted !!! | @428964 Hi there, buddy! Send me a DM and I will be happy to take a look into this for you. *FaisselD"
Hey @115714 or @115725 who wants a business account with 3 lines and a individual account with 1-2 lines? Leaving @115911 ! 👀 | @428965 We never want to see you leave! Meet me in DM https://t.co/E37bpdWEut So I can assist! *StephanieTowers
Well that iPhone X pre order was a waste of my sleep.  @115911 @TMobileHelp your app is trash. | @428966 The iPhone X pre order is still going on now! Send us a DM and I'd be happy to help get that going! *RozLancaster
@136912 @46537 @128511 @174997 @428967 @175600 @120026 @397160 y’all should report on why T-Mobile is lying to cust https://t.co/06zB9hRTFW | @427566 Meet me back in DM if you'd like to talk about this further! I'm all over this for you!! *Frank Maez
@115714 @sprintcare Really????  Nice…. We’re not able to send a text message to any of the devices on your account. Please visit a Sprint https://t.co/XHOggrZwyy | @428979 Let me apologize for this inconvenience.   You have been directed to a Sprint store for assistance. https://t.co/rMApsV8PQY
#DROPSPRINT JUST SWITCHED CARRIERS    #IPHONEX   @115714 @sprintcare @10 | @428980 Bet you are as exited as we are! -LNL
"@sprintcare it is says I am being charged a $30 upgrade fee but pre your website it should be waived | @119841 Also, your upgrade fee will be waived. Once an upgrade was completed online the fee would be waived. -LK"
"@sprintcare it is says I am being charged a $30 upgrade fee but pre your website it should be waived | @119841 Hey Krystal, thanks for reaching out, and we're happy and excited to know you have completed your pre order for the new Iphone X -LK"
@115714 been “in line” since 2:40AM EST should I just give up now? | @428982 Please try accessing the link again https://t.co/0qBF3Cekat. -ResolutionSup SR
@TMobileHelp I don’t pay for unlimited everything to keep having to resetting my phone because I can’t make calls or browse the internet. | @236725 That doesn't sound right! Let me look at this with you! Send me a DM :) https://t.co/4tHjtOQM3E *LaurenChan
@TMobileHelp what’s going on with the outage in the 34741 zip area? | @429014 Outages are no good at all! 😣 Shoot me a DM and I'll check that out. 👌 😊 https://t.co/soWScqBSGm *JohnAnderson
@115714 why dont answer the phone...???? | @429054 Are you available for a call now? -DS
".@115714 that 1% that you guys are behind @115725 in reliability must be wherever I’m at | @429056 Something isn't right, are you having service issue? YP"
@115714 auto pay not working....!!! not really sure whats going on with you guys... | @429054 Allow me the chance to look into this. Can you please send me a Direct message elaborating more on this? -DS
@115911 @TMobileHelp @115913 Serious abut the worst experience I've had trying to pre-order my iPhoneX.  Piss poor customer service. | @429087 @115913 I see your DM Jeffrey! I'll meet you back in your inbox ASAP. Thank you! *AshHebron
@TMobileHelp Once again your website is totally messed up on iPhone Order day. Trying to order since 3AM!! | @429089 Hi @429089 I sent you a DM to get this issue resolved. *EdgardoM
@115714 @sprintcare You guys wasted my time I'm canceling tm | @429103 We don't want to see you leave. What's going on? -LNL
"@sprintcare I’ve been in line since 1:30 CT and nothing! | @429104 We apologize, our website was down for maintenance, it ended at 3:00 AM CT. The website is already working. -MM."
"@115911 I ordered iPhones through TMobile app. Told me to wait for e-signature email, nothing yet https://t.co/GXJJWcqwbb | @429181 Hey Codon, it can take some time but let us know if you don't receive it soon. *ChanneyT"
@TMobileHelp @115913 this the service I received this morning after being online from 12:01 to 3:58 https://t.co/wp3cWdkJqz | @343045 @115913 Your experience matters to us and we'll be following up in DM to further assist! *RachaelTansey
@115911 even we’ll qualified customers still have to pay this high down payment | @429184 Hey there! This is not the case for all customers. We definitely want to provide you the best deal possible! Send... https://t.co/Ec6hI4FyGu
I wonder how many times I refreshed this page to get my #iPhoneX I’m sure way too many #IphoneXPreOrder #Sprint | @429213 Hey! You can visit https://t.co/YkzaDqVPKw to pre-order the iPhone X. Hope you were able to get this amazing device. -JD
"I have spent HOURS on the phone this week with @115858 & @115714 because Apple doesn't believe my Sprint PIN is correct. Sprint does though.😡 https://t.co/WSrUvBZk5g | @429214 Hi Molly, did you get your issue resolved? -GS"
@sprintcare I have the iPhone x sitting in my cart ready to checkout but the button is greyed out. Help? | @429217 Hey Zach! We're all excited to get the amazing iPhone X. Were you able to preorder yours? Please let us know! - RC
"@sprintcare  yea after year after year you guys screw up iPhone launches. I really need to consider dropping you guys. | @429218 Good morning! What can I do for you? Please send us a Direct Message, so that we can further assist you. -AC"
@TMobileHelp just realized I want my preorder sent to the office instead. Would it affect the shipping speed if I changed it now? | @319551 I want for you to enjoy that epic device ASAP!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115911 had a question about pre ordering the iPhone X | @344112 What's your question, Sam 🙃 *ChanneyT"
@TMobileHelp hi! I just looked through some orders and my last name was misspelled on some of the parts? Any way to correct them? | @428673 I can take a look into that for you! Can you send a DM so I can access your account? *SheenaH
@TMobileHelp hi guys - why is my acct. locked? | @413172 Hey David! If you could please meet me back in the DM's we will get you back up and running ASAP! *KatherynA
FINALLY PRE-ORDERED MY IPHONE X THANK YOU FOR GETTING YOUR SHIT TOGETHER @115714 | @429326 Hey! We're happy to hear to this. Hope you enjoy your new amazing device. -JD
"Update: I didn’t get the new iPhone 😒 hopefully @115714 has some on release day😅 | @292103 Are you referring to iPhone X? You can  https://t.co/0qBF3Cekat 
Pre-Order begins at 2:01a.m. CST on 10/27/17. -GS"
"@115714 what a complete failure on the release of iPhone X. Waiting in queue for an hour! | @429330 Wow, what's going on? We want to help you. Were you successful with having the iPhone X ordered? Please let us know. -DS"
Complications of @115714 website keeps crashing. Seems more intentional. #sucks #iPhoneX https://t.co/z0FKMWsv4q | @429331 Good morning. Please visit https://t.co/0qBF3Cekat and trying. We know you are excited about having this new device. - FS
@sprintcare why would your site be under maintenance at the same exact time the iPhone x launches? | @429337 Hey! You can try visiting https://t.co/YkzaDqVPKw to pre-order the iPhone X. Hope you were able to get this amazing device. -JD
Thanks to @115714 I pre-ordered the  #iPhoneX ....Now On my way to work to pay for it | @429338 Customer satisfaction is our number one priority. :) -MM
Lmaooooooooooo thirsty for this phone but aye @115714 this pre-order determines if I stay with u guys | @429339 You can contact our Telesales Department at 800-777-4681 where you can get further assistance with this. -  CF
"@116447 @sprintcare 3 hours of hold, 2 calls, 2 computers and my payment is declined bank reports no issue. Still on hold for 3rd try | @429340 Let's get this experience turned around for you! Team @116447 is here to help! Pls DM contact info and we will take a closer look"
"@115714 #IphoneX preorder. Absolute #Fail. | @429341 Good morning, are you still trying to pre-order the iPhone X? - FS"
@115858 @115714 @sprintcare now I can’t order new phone bc I supposedly reserved one-but it didn’t let me it timed out!!!!  What the heck!?! https://t.co/ZXLyyj3dj5 | @429342 Do you want to purchase the device with full payment of cash? -JD
tried going to upgrade to literally any other phone on @115714 and it’s defaulting to the #iPhoneX queuing page. i mean really @sprintcare | @429343 Our team is currently working on resolving the issue. -DS
tried going to upgrade to literally any other phone on @115714 and it’s defaulting to the #iPhoneX queuing page. i mean really @sprintcare | @429343 Glad to hear from u. We are sorry that u are experiencing issues on our website due to the purchasing of the iPhone X. -DS
"the manager calls me telling me the phones gonna be cheaper for loyal members & this guy is telling me is still the same price. @115911 | @429467 This is high premium device. Send us a DM if you have any question, let us know. *NaeJ"
"@115714 your website sucks, and I'm pretty sure you're shipping it to my old address, but gat damn I actually got an iPhone X | @429494 Please send us a DM so we can further assist. -MM"
"45 minutes in the @115714 @sprintcare help chat #Sprint #iPhoneX #IphoneXPreOrder They ended the chat with no explanation https://t.co/7iiuqjtgpC | @239759 I'm sorry for the trouble, let's get this fixed for you. Did you try preordering the device again? -SA"
"Thank you @115714 for deciding to do maintenance during one of the biggest mobile events. Shall I switch to @115911 ? | @429495 I'm sorry for the trouble, let's get this fixed for you. Did you try preordering the device again? -SA"
"@sprintcare this is really aggravating, we just want sleep.  If this isn't up in 15 minutes or less, I'm going to leave Sprint for T Mobile. | @429496 However this has been rectified, still having problems Pre-ordering online? -SJ"
"@sprintcare this is really aggravating, we just want sleep.  If this isn't up in 15 minutes or less, I'm going to leave Sprint for T Mobile. | @429496 Hey! Hope you’re doing well today. Unfortunately we where having system issues at that time. -SJ"
"Finally got my #iPhoneX preorder!! Shout out to @115714 for not being prepared, switching back to Verizon ASAP when my free year is up 👍 | @429498 Tell me what's going on and I can help you. Please send us a DM for further assistance. -SA"
Seriously 🙄 https://t.co/CG9nlqSVLU | @429499 Hi there. You can also pre-order your iPhone X at https://t.co/0qBF3Cekat. -EG
@sprintcare now i'm stuck on this screen.... https://t.co/rUQpm831L7 | @429501 Thanks for your chat today. Are you still experiencing this issue? Were you successful in ordering the device? -NS
"@115714 this is a joke. Been using Apple's site, Apple's app and waiting in your lobby - your lobby wait is INSANE and Apple CAN'T CONNECT? | @429503 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
One thing you can count on is #sprint having a site that does nothing on iPhone release day.  #iPhoneX #wastingtime #stuck | @429504 This can be frustrating. What issues are you having? -KA
"@115911 site never even worked last night for pre-orders | @210740 Hey Chad, send us a DM if you need us to lock in that pre-order for you! *ChanneyT"
@115911 wants almost $500 down to preorder the x .. I was in the store the other day and the guy told me it’d be like $200 after looking up my account 😑😑😑😑 | @429627 Hmmm! We can get you accurate pricing here. Send us more info about your account in a DM. *NaeJ
"Yesterday taught me so much about great of a tool @123765 is for businesses. #thankyou again @TMobileHelp. You guys rock! | @429629 Hello Wilson, we want to let you know that you rock!  Thanks for being the best part of T-Mobile! *JorgeG"
@115911 @TMobileHelp so someone opens an account with you stealing my identity and for two weeks now I can’t get anyone to help me #theft | @429630 We take that very seriously! Meet us in DM if needed: https://t.co/AsNixOq0xa *SekiaSmith
"Y’all website sucks. You let me in and then your dumbass website kicked me out @115714 | @429648 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@115725 when your business site is crashed but consumer site is working maybe @115714 or @115911 will give me a business account the the X | @429649 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@sprintcare did the website crash? | @429650 The issue was rectified. I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@sprintcare why am I not able to order my iPhone X DO BETTER | @429651 Good day, please try visiting https://t.co/0qBF3Cekat again. The site is up and running. - FS"
"@sprintcare ordered the X, after hitting submit I got an unavailable page. My bank shows payment was withdrawn, am I good?! | @429652 We don't want you to have problems. Please send us a DM for further assistance. -SA"
"@115714 any updates? | @429653 Hey there, please try again at https://t.co/0FE0wlbF4R or by calling 1-800-Sprint1. Hope this information is helpful to you. -AS"
Sheesh https://t.co/VwBl9h3W61 | @212895 Thanks for your chat today. The website issue has now been resolved and you can try ordering your iPhone X at this time. -DS
"Fuck you sprint - @115714 https://t.co/FEnQ6om9ZV | @429654 Hi there, we advice that you visit the link provided https://t.co/0qBF3Cekat  to pre- order your IphoneX. -AV"
"@115714 yea this is some bullshit. I could’ve been sleep. Smh terrible service y’all provided for the launch | @429655 Good day, our website is up and running again. Please visit https://t.co/0qBF3Cekat. - FS"
"COME ON @115714 | @429657 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@115714 I’m not mad, I’m just disappointed. You’ve known this was coming for over a month. This is just unacceptable. #iPhoneX | @429658 Hey there, are you still having issues pre ordering the device? -AS"
"Logged in, waited a minute or 2 & upgraded our devices @115714. No problems! Why did I even try at 2am, this was so much easier! #IphoneX | @429659 We're happy to hear that your upgrades were successful. We will fill every order, we won't leave you out! ;) -NL"
"@115714 why am I not able to confirm carrier from Apple Website!! 😤😤 | @429660 Hello, could you give us more details about the issue you're having? -JD"
"Shocker. The @115714 website just doesn't work. C'mon Sprint. | @429661 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@sprintcare I have been carting phones to have errors every single time. what a terrible launch. almost 3 hours wasted with nothing still. | @429662 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@115714 trying to upgrade iphone x since 3am cant go through verification step, now I see adding a line/new customers dont have issues! SCAM | @429663 @115714 Thanks for reaching out to us. Can you please following us, for further assistance. -MJ"
"So I get to the verification screen this time. Do it 3 times and they score me again @sprintcare @115714 #iPhoneX | @429664 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering with the device? -SA"
"@115714 really sucks. Had me on line in my comp for 30 mins then had me enter my login and right back to the line I went. I need to switch | @429665 I'm sorry for the trouble, let's get this fixed for you. Did you try preordering the device again? -SA"
"@115714 do u have any deals going on for tablets? my ipad screen just broke and im in need | @238327 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Brand new phone, @125607 Galaxy S8, AND a new phone provider...HELLO, @115714 | @429730 Welcome to the family! Hope you enjoy your new phone :D -MP"
@126302 @173597 AND the hotspot isn't unlimited? Could have stayed with @39142  for this or maybe I'll switch to @115714 . See if they will let me trade in for an iPhone. Cause y'all trippin. Seems like @115911  made y'all switch up... #hectic | @429743 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -JE
"Lol spent 1.5 hours last night and 2.5 hours today at @115714 and still don’t have a new phone... | @429745 Wow, what's going on? We want to help you. Are you a new or a existing customer? Please send us a Direct Message, so that we can further assist you. -S M https://t.co/rMApsV8PQY"
"@115714 @sprintcare telling me that they would give me the same deal as online. It's now 7 months later and I'm having to fight to get what was promised to me? Loyal customer means nothing anymore does it? | @429746 Hey there! Please send us a DM, so that we can further assist her. - LP"
@115714 has the worst service ever. | @429747 Oh no! What is going on? -JM
@115714 y’all service is really horrible it’s sad I️ have to complain about this every month | @327347 Let's check on that services for you. Please send us a DM to assist. - EG
got my order in!  shipping 11/2 to 11/3.  Thanks to @115911 and @115913 for making it workd.#iPhoneX | @429803 @115913 I'm STOKED that you locked in your pre-order for the iPhone X! You're going to LOVE it! *StephanieG
"Crazy expensive down payments for #iPhoneX. Very disappointed @115911. Time to see what others are offering. | @429804 We don't want you to go! Let's take a look into your account, send us more info in a DM. *NaeJ"
@TMobileHelp Sent a dm | @427052 Thank you! We have responded to your DM and we’ll continue working there. :D *OscarSalaiz
"@TMobileHelp still waiting for a reply to a DM sent at 3:30 am. | @376249 We can do better than this! If you don't to send us that DM again, we can get you taken care of! *Noelle M"
Used to be able to stream on @115911 when on the #redline on @429805 can’t for like a week now. Terrible signal quality b/t stations. | @152515 Hi! That's not good! Please DM so we can get your issue resolved asap! *AndreaR
"@115911 I'm looking into Verizon. For the same price as I pay now I can get totally unlimited and more coverage...With better customer care | @429806 Hey there, let us know if there's anything we can do to assist. *ChanneyT"
"What a joke, @115911 wants me to do a down payment of $500 (half of phone’s price) and they’ll only give me $118 if I trade my phone | @293219 Hey Katherine! Let's check out your options, send us a DM. *YaslinV"
"It’s insane that jump customers need to pay this huge amount of down payment to switch to the iphone X @115911 shame on you | @334584 Good morning Daylin! I'm sorry you're not happy with the down payment for the iPhone X! Send a DM my way,  I'm here to help! *ZoeyH"
"And thank you @115858 for making put in my @115714 pin which I don’t know in my #IphoneXPreOrder and losing out when it got denied | @429825 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"Aye @115714 , how does this virtual line work cuh? If I leave my browser to come here and slander y’all, do I lose my spot when I go back?? | @429827 Thanks for your chat today. Are you still experiencing issues ordering the device? -NS"
@115714 fuck you | @429830 Tell me what's going on and I can help you. -SA
"@sprintcare Been trying to upgrade for 90 min. This is the fruit of my efforts. What do I have to do to buy a $1,000 phone from you guys? https://t.co/8p6zZ9sT9g | @429831 Are you still having problems Pre-ordering online? -SJ"
"@sprintcare Been trying to upgrade for 90 min. This is the fruit of my efforts. What do I have to do to buy a $1,000 phone from you guys? https://t.co/8p6zZ9sT9g | @429831 We apologizes for the inconvenience, however we where having system issues at that time. -SJ"
"@sprintcare Been trying to upgrade for 90 min. This is the fruit of my efforts. What do I have to do to buy a $1,000 phone from you guys? https://t.co/8p6zZ9sT9g | @429831 Hey there! Hope you’re doing well today. -SJ"
@sprintcare been in virtual line for iPhone X upgrade for coming on 1.5 hours - should it really take this long at midnight to do this? | @429840 Are you still having problems Pre-ordering online? -SJ
"@sprintcare been in virtual line for iPhone X upgrade for coming on 1.5 hours - should it really take this long at midnight to do this? | @429840 We apologizes for the inconvenience, however we where having system issues at that time. -SJ"
@sprintcare been in virtual line for iPhone X upgrade for coming on 1.5 hours - should it really take this long at midnight to do this? | @429840 Hey! Hope you’re doing well today. -SJ
"Been in line 2 damn hours now @115714! I understand it’s an iPhone release, but get it together. Let’s go I want some damn sleep. | @275169 Our website is up and running currently. Please try again at https://t.co/YkzaDqVPKw to place your order. -K.C"
"fuck this.. @115714 keeps crashing & I got locked out of my acc 🙃 | @429841 Hey, our website was down temporarily. We have resolved the issue now. We apologize for the inconvenience. -Resolution Sup KS"
"@115714 GET YALL SHIT TOGETHER!!! | @429844 Wow, what's going on? Did you experience issues preordering the iPhone X? -SA"
Sprints site just launched for me and I was able to preorder mine quickly after that. https://t.co/KPFylRfXSR | @429846 Customer satisfaction is our number one priority. -MM
"Yo @115858 @115714  wyd? | @429847 Wow, what's going on? Did you experience issues preordering the iPhone X? -SA"
@sprintcare is the absolute worst for this iPhonex preorder. Had it in my cart now there’s a “problem.” they want me to call but no answer. | @429848 We were encountering issues due to the high volumes. You can try again by visiting https://t.co/YkzaDqVPKw. -KA
How much is the x monthly? @115911 @TMobileHelp | @429985 Happy to answer! Please shoot us a DM and we can talk specifics! *RozLancaster
Trying to figure out how to order this #IphoneXPreOrder from @115911 but it’s not recognizing the Jump program. It’s messed up. @115913 | @173459 @115913 We've got your back and would love to step in and help. Please DM us: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp Was wondering how I can pre-order with JoD and if I can trade in an additional device to get the $300 credit? | @429988 Hey there! Send me a DM! I will check into the options for you! https://t.co/UOOUCn8nWm *JeremyKelley
@115911 can’t select my own iPhone 7 (bought full price) AND your trade in drop down doesn’t include iphone 7. Can’t preorder iPhone X. | @429989 Hey Joe! Let's make sure we get your pre-order locked in! DM us so that we can help out! *AntrisB
"@TMobileHelp @115913 if you're forcing me to upgrade via phone why do I have to pay the phone upgrade fee | @184993 @115913 We've got your back, Leo. DM us so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
"@115911 please fix this 💀 https://t.co/K4LlEXkoZx | @429991 Send us a DM and we'd be happy to assist you, John! *ChanneyT"
"@115911 NOT offering $0 down payment for iPhone X 64GB Jump On-Demand. NOT as publicized. Wth | @429992 Hey Mark, send us a DM if you'd like us to provide more details about this. *ChanneyT"
"So tired of @sprintcare get in click upgrade kicks me out and puts me end of the line WTF | @430023 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"Dead inside. Thanks @115714 no rest for the wicked. https://t.co/lI8zLZesxw | @430024 God day, please try pre-ordering again. Our website is up and running now, https://t.co/0qBF3Cekat. - FS"
"@sprintcare why have i been waiting so long?? https://t.co/3Z5t3v3QMI | @430026 Good day, please try again. Our website is up and running now, https://t.co/0qBF3Cekat. - FS"
"What happened to the $350 off with a trade in? That option isn't available. @sprintcare | @430027 Hi there! Please send us a Direct Message, so that we can further assist you. -KC"
"I’ve been trying to order the IPhone X since 2 am but @115714 website keeps kicking me out... | @430028 Good day, please try again. Our website is up and running again, https://t.co/0qBF3Cekat. - FS"
"@115714 @sprintcare how the hell you gonna freak out once I have my phone in my basket #IphoneXPreOrder | @179461 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@115714 I keep trying to purchase the iPhone X but it keeps saying for the 2-step verification that it can’t send a text message | @430029 Questions? You’ve come to the right place. Please send us a Direct Message, so that we can further assist you. -DS"
".@115714 How do you fuck this up every year? | @430033 Hey, is this is relation to the preorder? We have resolved the issue now and as that you try to process the order again. -Resolution Sup KS"
"@115714 @sprintcare I got charged for the iPhone but received no confirmation or final check out screen... what does this mean? | @430035 We would be happy to look into this for you. Please send us a Direct Message, so that we can further assist you. -AB"
@115714 how is it possible that I can add a new line and an iPhone X and check out but not an upgrade?! No customer loyalty? | @430036 Hi there. Please send us a DM so we can help. -EG
"Literally just tried to order the iPhone X for 1 hour & 45 mins put it in my cart then kicked me out. Thanks @sprintcare! I’m going to bed😴 | @430038 Good day, please try again. Our website is up and running now, https://t.co/0qBF3Cekat. - FS"
"@115714 hurry please, I have to work in the morning. #iPhoneX #preorder 😩😑 https://t.co/tprFyFxAip | @430040 Hey there, what seems to be the issue you're having with pre-ordering the device? -AS"
I guess I should just go get an osmo instead since the #iphoneX journey with @115714 was an epic fail. @4263 send me a new toy! | @430044 Are you still having problems Pre-ordering online? -SJ
"I guess I should just go get an osmo instead since the #iphoneX journey with @115714 was an epic fail. @4263 send me a new toy! | @430044 We apologizes for the inconvenience, however we where having system issues at that time. -SJ"
"I guess I should just go get an osmo instead since the #iphoneX journey with @115714 was an epic fail. @4263 send me a new toy! | @430044 Hey! Hope you’re doing well today. We want you to have your phone, we will fill every order, we won't leave you out. -SJ"
When will you’re site be back and running? @115714 | @430045 Hi there. Our site is back up and running. You can resume the pre-order for your iPhone X at  https://t.co/YkzaDqVPKw. -EG
"@115714 and I 'bout to divorce over these #iPhoneX shenanigans. Been trying to upgrade 2 phones for 2+ hours now. 😡 https://t.co/lQUhmE9xeH | @430046 Hi Brooks,  we advice that you contact our Telesales department 800-777-4681 to upgrade your device. - LS"
Is @115714 sold out of the iPhoneXs? | @430051 Hi there! Did you experience issues preordering the iPhone X? Sprint isn't sold out of the iPhoneX -SA
"@115714 @sprintcare Wait a minute:  $0.00/mo. but your plan will cost $25/mo. more? That's not $0.00/mo. That's $25.00/mo. https://t.co/i7pCaYru2U | @377925 Hello there! What offer are you referring to? We would be happy to assist you. Send us a DM, so that we can further assist you. -SJ"
"@115911 slow and patchy service in Queens | @430218 Let's check that out, Yash. DM us, we'll get you the speeds you expect from us. *JoanO"
"@115911 have a phone that is over heating & the store says they can't help.  I've had this issue for two months. What know? Help!!! | @430219 Hey Karla! Temp fluctuations are normal, unless the device is too hot to touch. Send us the details so we can assist! *KittyG"
T-Mobile towers being down is pissing me all the way off. We do not pay a bill for this bullshit @115911 y’all need to get it right asap | @417658 Sending you a DM now! :) *DavidBradford
"Soooo did anyone get the iPhone x for $0 down from @115911? Cause the rep I just spoke to said no one did....and I deff qualify for that... | @219652 Send us a DM and we can get this straightened out, Daisy. *ChanneyT"
"@115911 @TMobileHelp is always quoting me 1 price over the phone and once I get my bill,  its a diff. story. Can I find a company that's 💯? https://t.co/KIu3TSC77B | @430315 Hey, I know how important billing accuracy is. DM me so we can talk. https://t.co/JlFYMuiDdD *MicahLev"
@115913 can't order an iPhone when the website doesn't go beyond a point in upgrade process #frustrated #stuck https://t.co/G2YyS2zDJB | @136589 @115913 We want to check this out with you and help. Please DM us: https://t.co/cuEwtd2epS *DanKing
".@sprintcare Been “in line” on your site since 2:45am EST for #IphoneXPreOrder with no luck 😤🤔😭 | @430368 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@sprintcare okay so I been stuck in line trying to order my phone for over an hour. What’s going on? | @430369 Hey Jasmine, our website was down temporarily however, the issue is now resolved. We apologize for the inconvenience. -Resolution Sup KS"
"Stop it! Your site is down and no one can order the IphoneX. So much for the hype. Losing customers as we speak. Way to prepare @115714 https://t.co/LhYVeHNno7 | @430042 Hey, were you able to complete your order? Resolution Supervisor SR"
"Hey @115714 users! First, sorry. Second, you can still get #iPhoneX with release date delivery from @115858. Pretty crazy. Nobody uses them. | @275355 Hey there! Do you have any issues or concerns that you will like for us to address today? -SA"
"Glad to see @115714 @sprintcare letting us down once again for the #iPhoneX preorders. They don't start until an hour after everyone else | @427237 Wow, what's going on? Did you experience issues preordering the iPhone X? -SA"
Is any one else having this issue wit @115714 I can’t get past this screen #IphoneXPreOrder https://t.co/K1oxXzXVx4 | @430371 Hey! We're aware that some users experienced technical issues on our site earlier. The website is currently back up & running. -NL
@sprintcare why can’t i order the new iPhone | @405689 @405689 - Are you experiencing issues with the website? -LG
I'm actually trying to buy it through apple on sprint service...been trying for 1.5 hours now... https://t.co/BhejfHxxS4 | @428086 Are you still having problems Pre-ordering online? -SJ
"I'm actually trying to buy it through apple on sprint service...been trying for 1.5 hours now... https://t.co/BhejfHxxS4 | @428086 We apologizes for the inconvenience, however we where having system issues at that time. -SJ"
I'm actually trying to buy it through apple on sprint service...been trying for 1.5 hours now... https://t.co/BhejfHxxS4 | @428086 Hey! Hope you’re doing well today. -SJ
"@115714 Your website is not working.  So frustrating. | @430376 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@TMobileHelp I need a non 1-800 number to contact regarding unlocking my phone while I am currently travelling outside the US. | @430395 Hey, hit me up with a DM and I'll take care of that for you! 😎 #LetGetUnleashed https://t.co/JndQXzqo6y *UsmanArif"
"When you upgrade your phone & @115714 sends you this ... what kind of customer service is this?! Very very displeased!! https://t.co/LVqWWiAjUe | @430456 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -KJ"
@115714 why do I pay my bill if I’m still not going to have service all month anyway?? | @430457 Sounds like something we need to look into. Please send us a Direct Message so we can assist you. -AF
@sprintcare aún sin nada de señal en el área de canóvanas y Rio Grande 🙁😩 @115714 #PuertoRico | @430458 ¡Hola! Envíenos un mensaje directo para poder hablar con usted. Estaremos esperando su mensaje. - EG https://t.co/rMApsV8PQY
"I love you, @115911, but your iPhone x preorder experience was horrific. every page has failed for me multiple times. Still can't order. | @430570 It sounds like you guys are breaking the internet getting those orders in. DM us. We're happy to help you. *GiselleM"
".@115911, I tried 2 order our #iPhoneX's since we're up for upgrades, but ur website only listed the 8/8+ & 7/7+, but .@ATT had them 4me. 😑 | @430572 Whoa, Aaron! No need to leave! We can assist you in ordering those devices right here! Send us a DM to get started! *BrookeK"
"@115911 y’all website is running slow and y’all making me mad, I have to order my phone | @430573 We hear you! Send us more info in a DM so we can help you check out. *NaeJ"
"Woke up to @115911 taking my payment twice... https://t.co/heZCLM9jZd | @430574 Whoa, Vicióus! Please send us a DM and allow us to take a closer look into this for you! We are here to help! *BrookeK"
@115911 when will my ship date be for the iPhone x 😞😞😞😞😞 | @430575 Did you complete the pre order? If so send us a DM and we'll show you to keep track of the shipping details. *KaeW
"@115911 received order confirmation and in my app estimated ship date 11/2-11/3 but then just got a text saying no ESD??? | @407816 Hey there, can you send us a DM of the screenshot you're seeing? *ChanneyT"
@115714 I've had enough of your fuckery | @430600 What's going on? Did you experience issues preordering the iPhone X? -SA
@sprintcare @115714 So I placed my order last night and got a confirmation email but no order number.  Is this common?  Will I still get it? | @427244 Please follow us back in order for us to DM you to better assist you. Also send us the Sprint number via DM. -BG
"@115714 @sprintcare I am trying to preorder and I put in the 2 step verification correctly twice and now it’s saying messages can’t be sent | @430603 Hey there, we've fixed the issue. Please try again at https://t.co/0FE0wlbF4R. Hope this information is helpful to you :) -AS"
"This has to be the worst pre-order in history @115714 is not helping the situation at all!! #iPhoneX | @430604 We will fill every order, we won't leave you out! We will email you as soon as your phone is  ready to go. -AH"
This has to be the worst pre-order in history @115714 is not helping the situation at all!! #iPhoneX | @430604 If you were having any error while placing this order please refresh your browser and try again. -AH
"This has to be the worst pre-order in history @115714 is not helping the situation at all!! #iPhoneX | @430604 It's better for us if you get the new phone as fast as possible, we're working overtime to make that happen. -AH"
This has to be the worst pre-order in history @115714 is not helping the situation at all!! #iPhoneX | @430604 We want you to have your phone and we understand the trill and excitement of having this device. -AH
"@115911 you’re going to lose customers, including me. Should not have changed JOD plans. I can go to @115725 and get it for $0 down | @174225 We don't want you to leave us, Cody! Send us a DM so we can work this out with you. *NaeJ"
"@115911 @TMobileHelp ur service sucks. I never have service. I am losing work bc of ur shitty connection. | @430746 Lets get you the service that you deserve Cara! DM me, and we can get to to work. :) https://t.co/bwHAQCkoRc *DuncanWorks"
@TMobileHelp hi T-Mobile I need help with my iPhone x preorder! | @216681 https://t.co/GzQFNLmNtl *RyanPerez
@TMobileHelp hi T-Mobile I need help with my iPhone x preorder! | @216681 Yes absolutely I will help you out do you mind DM *RyanPerez
@TMobileHelp hoping this message is in error because the reason I ordered is bc it said shipping estimate Nov 3-10. https://t.co/HwlNdhLOeX | @213671 Lets take a look at your order and make sure.  Hit me up: https://t.co/fFwcGHx0L1 *TaylorMoon
"@115911 Just curious, is there a reason you don’t allow people to sign  up for new service with you online? | @430747 You can sign up online Ian. If you're having issues with this send us a DM and we'll assist you. *KaeW"
@TMobileHelp #iPhoneX sold out yet or backordered? | @259753 Hi it is on back order because this is pre orders. I am showing will ship between 11-3 and 11-10. *EllenA
"trying to order the iPhone X && the  @115911 website is being dumb | @430748 We'd be happy to help you, Elva. DM us, let's get that X processed! *JoanO"
"Can’t even get @115911 app or site to load #iPhoneX #IphoneXPreOrder | @389212 Send us more info here so we can help you out, Sarah. *NaeJ"
"@TMobileHelp you guys are sneaky for adding this days before release and not informing members, not cool https://t.co/YVdWSNJw3c | @430750 Hi there, Terrance. Please shoot me a DM and let's get this straightened out for you https://t.co/4ea2wsGOvE *JawedK"
"@TMobileHelp can you guys help me unlock my paid off iPhone 7? | @430753 We do it all, Robert! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
"Why is everyone getting conflicting info 😭 you know Apple users are not willing to play games when preordering products. @TMobileHelp | @219652 You will get the most up to date, accurate info here :) *KirstenHartford"
"@115911 How much would it cost to trade in an ipone 7 for an iphone 8 | @430754 Hey Marcus, let's make sure we get you all the correct info. DM us, let's get you that upgrade as soon as possible. *JoanO"
"Ordered two phones on the phone with @115911, but they said it would take 24 hours to email. No clue on ship dates. | @321060 I will meet you right back in DM and we will keep working on this! *SamanthaCassidy"
@115911 @TMobileHelp @115913 Pretty sad and disappointed I was not able to get an iPhone X. Reached for help and never got a reply. https://t.co/ePmZW8VrXu | @427349 @115913 We've got your back and want to help get your order going. We'll be replying to our DM thread ASAP. *DanKing
"@115911 how long does my pre-order stay at ""Order in progress""? Btw great customer service last night. Ended up calling and it was so easy. | @430757 I'm glad to hear your experience was great! Have you signed your EIP agreement? DM us. We can check it out. *GiselleM"
"I hate to hate on .@115911, b'cuz I had nothing but good service w/them, but the #iPhoneX pre-order was a complete nightmare. #EpicFail | @430572 Really, Aaron? Should've been easy peasy! What went awry? DM us, let's chat! *WhitneyJ"
Hey @TMobileHelp my order status says shipping 11/2-11/3 but I got a text message saying no shipping estimate available. Either one right? | @430758 I would check back in 48 hours.  I'd be expecting closer to December if I were you. *TaylorMoon
If I have Jump y would you not process it via Jump?Why would I pay extra for jump to not use it? Bc I like giving you free money? @115911 | @219652 We can definitely process a JUMP upgrade :) *KirstenHartford
"@115911 When I placed my iPhone X order at 01:25AM PST/03:25AM CST, it showed estimated shipping date of 11/3..is this accurate? | @430918 Hey there, Anh! Send us a DM and let's take a look for you! We are happy to assist! *BrookeK"
"@115911 wow! First time trying to use Jump On Demand and there is no way to upgrade without human intervention. #fixthis #fail | @430919 Hey, Chris. What's going on? Tell us a little more in a DM. *NaeJ"
"@115911 hey we’re waiting outside a tmo store in St. Paul. In the snow. What’s our chances of getting a couple x’s? We out here doe. | @430920 The pre order is today, not the actual launch. Give us a call or DM us to see what the availability is. *KaeW"
@115911 Tmobile bandit stealing customers from dumb and dumber and the yellow school bus the magenta maniac bandit strikes again https://t.co/y2xWyDBBsX | @430924 Definitely representing the Magenta love<3 Thank you so much! *DenisseGarcia
"@TMobileHelp HI! I have Jump On Demand, I can change phones 3 times a year, is there a different Jump On Demand? Thank you | @346343 Hey there, thanks for reaching out! Shoot me a DM and we can look at your options! https://t.co/ATjBsB3har *KristiJaxx"
So long @115911 I’m going back to Verizon where my ass shoulda stayed. | @430926 Why are you leaving us? *NaeJ
"Hey @115911 @115913 why are you charging $275 down payment for the iPhone X when @115858 and @att doesn’t charge anything time to switch | @430927 @115913 We most definitely don't want to see you go, Abilio. DM us and we'll chat upgrade options: https://t.co/cuEwtd2epS *DanKing"
"So I tried to pre order iPhone X from @115911 last night and as usual my online account wasn’t working. Anyone else have that problem? | @240949 Hey David, let us help. DM us, let's make sure you get that X preordered in no time. *JoanO"
@115911 still dont have service when im at home 77051 | @430931 We definitely want you to have the coverage you need. DM us. We're happy to check into the issue you're having. *GiselleM
@430952 @115714 | @430952 Hey there! What's going on? -SA
"What’s going on? @115714 #iPhoneXpreorder I’ve been at this page for last 43 mins | @430953 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@115714 I ordered my iPhone 8 Plus online because the activation fee was waived if you do it online, yet I’m still being charged for it???? | @430954 I do apologize but the activation fee isn't going to be waived. -MM"
Call Sprint instead of waiting on their website... was able to place order for iPhone X! @115714 | @430958 We're glad you were able to successfully placed your order. Thank you for choosing Sprint. -AB
Been on @115714 iPhone preorder page since 2am it’s still saying the same shit 😤😤 pissing me off | @119504 Thanks for your chat today. Are you still experiencing the same issue? We're you able to pre order your device? -NS
"@115714 @sprintcare - You are never prepared for these huge events! Guess I’ll research other carriers while I wait in this line AGAIN! | @430960 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
Had so much trouble trying to preorder #iPhoneX with @115714 I had to finally cut the cord. Actually got live help from @115725 at 2 AM. 📱 | @430961 Thanks for your chat today. Were you able to pre order your device? -NS
@115714 you guys are ridiculous how do you continue to sucker people into you business? smh!!! https://t.co/ryBFXEdd19 | @430963 Hi there! We do understand there are a high call volume. You can visit https://t.co/YkzaDqVPKw to pre-order. -MJ
"@sprintcare I'm trying to upgrade to the IPhone X but it says that I have an upgrade need some help | @430964 Good day, please try again. Our website is up and running now, https://t.co/0qBF3Cekat. - FS"
"@sprintcare @115714 This is ridiculous! I am still on hold waiting to talk to someone. https://t.co/RA5UcIBUG6 | @430965 Hi Megan! Please send us a DM, so we can assist you further. - LP"
@115714  worst place to “even try” to preorder the IphoneX.  Don’t waste your time! | @430968 How could we assist? - LS
"@115714 literally gonna change to Verizon | @430969 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"Tried to get my #iPhone through @115714. Had it in my cart at 2:04, and it continues to stall a half hr later. | @430970 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"I am too tired for this endless 'waiting-in-virtual-line' thing, y'all. @115714 #iPhoneX #iPhoneXPreOrder | @430971 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
@115911 2/2 in the phone and have it work with straight talk without any issues ? My AT&T sim from ST won’t work in it | @431021 So that we can look into your options send us a DM. *KaeW
@115911 @TMobileHelp will you be updating the T-Mobile router from the new vulnerability? | @134036 Hey we're here for you! Meet me in DM https://t.co/BMDMqsRi3P *DebKlajbor
@115714 if I don’t get my phone by 7 we having issues on the set | @431062 Hi there! This concerns us and we're here to help. Did your check your order status online via https://t.co/NXmgbJ6nvG ? -AA
"I hate @115714 | @431093 Wow, what's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. - MJ"
"@115714 YOU PLAYING WITH MY SLEEPING SCHEDULE 🤦🏽‍♀️ | @431120 Hey, were you able to get your order in? -Resolution Sup KS"
Ya blew it! @115714 | @305678 What's going on? Did you experience issues preordering the iPhone X? -SA
@115714 the fucking worst cus service I’ve had in 9 years. On the phone for over an hour because the rep had limited English https://t.co/dzP0WQDhAh | @243414 Sounds like something we need to look into. Were you able to get the issue resolved in the end? -JT
I would actually prefer to wait physically in line at this point @115714. At least that system works.@115858 #IphoneXPreOrder #sprint #fail https://t.co/NPe3Ca46Q3 | @431127 Hey there. Were you able to order the IPhone X? Let us know. -  CF
"Was happily logged into my @115714 account. midnight comes, it logs me out, and now my password isn't strong enough. Process doesn't work... | @431128 Hey, have you been able to fix your issue with the password? Shoot us a DM. -Resolution Sup KS"
"@sprintcare got to final checkout and this popped https://t.co/QLTePeuHaT | @431129 Hey there, we've fixed the issue. Please try again at https://t.co/0FE0wlbF4R. Hope this information is helpful to you :) -AS"
"Thanks for absolutely nothing @115714.  Not only did I not get the IPhone X, my ass can't even look over the website for anything else:/ | @431130 Hi their, could you elaborate on your issue. - LS"
"I am not a fan of companies that defraud consumers and I have to say that @115714 is showing itself to be that company. Probably 'cuz feds. | @431197 That's not the type of feedback we like to read from our customers. Follow us at @sprintcare and send us a DM, for further assistance. -DG https://t.co/rMApsV8PQY"
"@115913 pretty disappointed you can't waive the $20 fee (after I just spent $1100 and have been a supposed valued customer for years) | @184993 @115913 Thank you for your loyalty throughout the years, Leo. We'll meet you back in DM shortly! *TaylorBest"
"@115911 is my iPhone 7, which I got after trade-in promotion, eligible for trade-in again for the iPhone X? It's still being paid off ... | @431293 Which trade-in promotion did you take advantage of before, Rafa? Tell us in a DM. *NaeJ"
"@115913 super disappointed that I can get the iPhone X at $0 because I’m six months away from tenure. Any help! | @431294 @115913 If the $0 price point is not available for you on the X, we'd be happy to look into other phone options. DM us anytime. *DanKing"
"@115911 preorders still available? | @431295 Absolutely, B! Send us a DM to get started! *BrookeK"
@115911 no ship to store option? I don’t trust my neighborhood. | @431297 Stanley. We are not able to ship your device to our stores. We may have some different options for you. DM us here! *NaeJ
@TMobileHelp thank you for the time last night you really helped in so many ways make an easier decision. Best customer care ever | @169764 Awesome! I'm glad we could help and gave you a enjoyable experience :) *IanM
Anyone else stuck on the condition of your trade in page on the @115911 website #IphoneXPreOrder | @431301 We can assist you with this if you send us a DM. *KaeW
"All that money and @115714 can’t handle a pin change. Time to switch carriers. @TMobileHelp how’s the iPhone x preorder going? | @431302 IpX Pre-order is going awesome! Send me a DM and we can talk about it :)  #weloveyoualready

https://t.co/UOOUCn8nWm *JeremyKelley"
"Hey @115714, got my iPhone ordered, but it showing my old address for delivery... Chat is not showing on your site, no email address to use on your site..... | @431327 Hey! Did you try changing the address for the delivery? Please let us know. - KP"
@115714 just can't do right huh always messing up when it's time to be clutch 🤦🏾‍♀️😑 | @431328 What's going on? Did you experience issues preordering the iPhone X? -SA
"@116447 sprint sucks, looking for new cell carrier. Bill changed $60.00 since last month. | @431329 Team @116447 will be happy to reach out to you this morning to try and fix this."
@115714 is TRASH | @424516 What's going on? Did you experience issues preordering the iPhone X? -SA
"This is so dead. Definitely didn’t have this problem last year 😡😡 @115714 | @431333 Het, was this in relation to the preorder? Our website was temporarily down, the issue is now resolved. -Resolution Sup KS"
This is so dead. Definitely didn’t have this problem last year 😡😡 @115714 | @431333 We apologize for the inconvenience caused. If you have not been able to have your order processed please try again. -Resolution Sup KS
@115714 why does your iOS app still show placeholder screen? | @431335 Hey there! Can you please elaborate on the issues your having? -SA
You make me sick @115714. I’m really not pleased! | @431336 What's going on? Did you experience issues preordering the iPhone X? -SA
"@115858, sadly I’m going to have to wait to try out the iPhone X, not by choice, but because @ATT made me. Next up @115725 or @115714. | @431338 You can pre-order the IPhone X at Sprint today! -JD"
"This is exactly where I keep getting stuck https://t.co/DP0Zm8rGYD | @431340 Hey there, we've fixed the issue. Please try again at https://t.co/0FE0wlbF4R. Hope this information is helpful to you :) -AS"
@115911 Your customer service is a nightmare. Exploiting difficult cancelation processes to earn business is disgusting! | @431472 We apologize that you received anything other than amazing service Doug. For further assistance please DM us here. *KaeW
Wanted to pre-order the #iPhoneX only to find out that the $300 credit @115911 gives is broken into 24 months of $12.50 😭 | @431473 That's right! You'll get that $300 credit and lower monthly payments! If you've got questions DM us. *KananiB
"@TMobileHelp @115911  I bought a Motorola Z2 Force in Motorola's web page for T-Mobile, you told me that you cannot unlock my phone, why? | @431475 Ummm. Send us a DM and tell us more! We want to help you out. *NaeJ"
I did. Thanks @TMobileHelp @115911 https://t.co/1LnaZ3cbP8 | @431476 You are welcome and I know you will love your new device! If you need anything we are here for you. *KennethStone
I bought a hotspot from @115911 because I go to A LOT of conferences and workshops and wanted my own WiFi. But it’s not working 🤗 | @431478 Well we know how important you work is so let's see why. Send us a DM and we'll get right to it Tonnisha. *KaeW
"Hella pissed @115911 is making me order my iPhone ONLY through their website (which is down) to use Jump, and not Apple. @115913 | @431482 @115913 Getting you taken care of is our priority, John. DM me and we'll find a solution together https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 my order processed but I didn’t get any documents I need to sign... | @431484 Hey there, Misschelle! Send over a DM and let's check on that for you! We are here to assist! *BrookeK"
"Advice: DO NOT pre-order #iPhoneX! Best bet is to walk into a @115714 store & get it there. Apparently @115714 doesn’t believe in pre-orders | @431550 Hello Enrique, tell me, were you able to order your device? Let me know, I'm here for you. -MM"
"@sprintcare Can't get past 2-step authentication while trying to upgrade to iPhone X - Solution coming soon? | @431552 Hey! We advise you visit one of our Sprint store for further assistance with this. 
https://t.co/X1DpDgk1EU . - KP"
"Leave it up to @115714 to fuck things up. Whatever, I'm going to sleep bc I need to keep my job so I can continue to pay for @115858 prods | @431553 What's going on? Did you experience issues preordering the iPhone X? -SA"
"@115714 @sprintcare Why can't I checkout!! I'm switching to @115725 https://t.co/Solwd5tqAQ | @431557 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@115714 why do you suck? why did i stay up until 3am for no reason? why | @431559 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@115714 been in a queue since 2:30am | @431561 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"So fucking done w/ @115714 I have been on hold for over an hour now, still no #iPhoneX - Guess I have to wait until next year. Thanks a lot | @431562 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@sprintcare does this mean an extra 71.67 will be charged the first month? I’m confused. https://t.co/mG2NOMoHQM | @431563 Hey there, thank you for reaching out. Please send us a DM so that we can assist you. - AM"
"@115714 nice that i woke up at 3am, waited in ur lobby for 45 mins & when I could finally select a phone to upgrade, it kicked me out | @431564 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
fuck https://t.co/pN1rcSzMki | @431565 This is concerning. Let's have your issues addressed. Please send us a DM for further assistance. -SA
"@115714 I’ve been waiting an hour on chat to speak with someone. Fuck you | @431566 This isn't the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
@115911 is the x still available for pre order? | @425605 I can help you place the pre-order. Also keep in maind that you can pre-order and track the divce on the T-Mobile app. *JorgeG
"@115911 is the x still available for pre order? | @425605 Hello Radicole, we are happy to tell you that you are still able to pre order this amazing phone! *JorgeG"
It's official. @115858 and @115911 suck for how they have handled the iPhone  x preordering. You both suck in the worse ways possible. | @431738 What happened to make you feel this way? DM us. We're here for you. *GiselleM
@TMobileHelp I got my order in 5 mins after midnight and signed EIP so I'm a little worried | @426810 No problem Jeff! We'll take a closer look here... can I have you DM me: https://t.co/rYd2PDuSPi *RobFahl
"@115913 @431743 #Tmobile getting greedy. JOD iPhoneX 64GB requires $280 down even for ""well qualified"" customers. WTF?#verizon anyone? | @431742 @115913 Since the iPhone X is a more expensive model, we’ve set a down payment to give you lower monthly payments! *TaylorBest"
@115714 @sprintcare not to mention I was on the site 30 mins before the time. And it's now been an hour trying to get this done! | @431771 Please attempt to reprocess your order and let us know if you were successful. -AC
@115714 @sprintcare not to mention I was on the site 30 mins before the time. And it's now been an hour trying to get this done! | @431771 Hi Big. I do apologize for the inconvenience cause to you. We had an issue earlier today which has been resolved. -AC
"iPhone X starts preorders today 🤔 #sprint | @431772 Yes! Pre orders start today. Don't get left behind, secure your spot today https://t.co/YkzaDqVPKw. -SJ"
". @sprintcare the first and last time I preorder a cell phone from you guys. | @431773 Hey, we want to help. Please send us a Direct Message, so that we can further assist you. -AB"
"I changed my address when I went to purchase and @115714 is still going to send my #iphonex to the wrong place. Great. | @428235 Hey, were you able to make the changes to your order? If not please contact 866-789-8292 to get this done. Resolution Supervisor SR"
"I changed my address when I went to purchase and @115714 is still going to send my #iphonex to the wrong place. Great. | @428235 Not to worry! You have until 9 am CT, tomorrow to fix this. Visit https://t.co/RDgqxv7W9w our team has a 24/7 support to help you out. -MM"
@115911 does it again! What a joke. Get it together! @115913  #horriblecustomerservice | @321410 @115913 We want to turn this experience around for you. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@115714 preorders for iPhone x start today? | @431776 Hi there! Yes, preorders for the iPhoneX started today. If you have any concerns or queries, kindly let us know. -NL"
"Finally upgraded my phone... 📱
with all these pre-order emails in my inbox @115714 how could you NOT!! 🤣 | @213243 Hey there, can you elaborate more on this for us please? -R.A"
@115913 what will you give me if I switch from @115725 to @115911 ? | @167110 @115913 We want to get you the best deal available. Send a DM my way and we can go over options together. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 now locked into lease, but jumping isn’t free anymore!!!! B.S.! | @431942 @115913 Let's work together to help this process go smoothly. DM me your number and I'll give you a ring. *CharlesOpacki"
"@115911 y'all are an inconvenience to my life just like @ATT 🗣 | @431485 Whoa, Dani! We don't want you to have this experience! Please send over a DM and allow us to make things right! *BrookeK"
Did I mention the epic mistake I made when I switched from @115725 to @115911? 1-bar life sucks!! #TMobile #Verizon | @118741 Are you a current customer Al? Send us a DM if you are so that we can work on correcting this. *KaeW
"@115911 @115913 Can you clarify why I received a $20 charge for upgrade support charges when I preordered iPhone X this morning? | @431947 @115913 Hey Matt, this only applies to those who go to a store or call Care to upgrade and don’t have JUMP! or JOD. *TaylorBest"
"Me every month I swear my bill keeps increasing 🤦🏽‍♀️ https://t.co/qfjmwuPjeZ | @431971 Hey! We'd be happy to assist with your billing. Please send us a Direct Message, so that we can further assist you. -JD"
"I STG IF I CANT PREORDER MY IPHONE X BECAUSE YOU GUYS LIED TO ME, IM GONNA FLIP. @115714 | @431973 This isn't the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
That’s what @432122 customer looks like. I love the @TMobileHelp team. They are killing it. https://t.co/ABiN5n0uK9 | @432121 We love you too!!!!!! *JacquelineK
"Had my # for over a Decade; @115911 pay as you go last 5yrs, had balance, called my # someone else answered..! No Email, No Notice, # gone! | @432123 Oh no Dannie, let's see what happened there. DM us, we're here to help. *JoanO"
@TMobileHelp Hey you guys! I have a quick question | @432124 I'm here to answer all of your magenta questions! 😄 Feel free to DM me. 👌 https://t.co/soWScqBSGm *JohnAnderson
🖕🏽 @115911 | @432125 Whoa! This is not how we want you to feel! Please send us a DM and allow us to assist you! *BrookeK
"@TMobileHelp For the iPhone trade in offer for iPhone X, how much time do I have to send in my old phone after I receive the new phone? | @432128 Great question Christian. You have 14 days after the day you receive your new phone. I hope this helps. *DominickL"
"@sprintcare ordered my iPhone X and just checked my order status and it says cancelled | @432159 Good morning Taylor, thank you for reaching out to us. We sent you a DM. You have a great day. Ange L"
@116447 @sprintcare you owe me money! I've overpaid you every month since October 2016. #theives | @432160 Give us a moment to review your concerns. Team @116447
"@sprintcare iPhone Forever only is useful if I can get a new iPhone! Is there anyone who can actually help get preorders done?! | @432162 Apologies for the delayed response Jenni. Please send us a Direct Message, so that we can further assist you. -MM"
I’m really excited!! According to @115714 my #iPhoneX will arrive next week!!!! https://t.co/9SL0SXO8xm | @432164 We're happy to hear this! Hope you enjoy your new amazing device. -JD
"@115714 Any reason why I haven’t been able to get connection (3G or LTE) in the last few days? I’ve tried restarting my phone. No help https://t.co/cHlJu7fsXN | @432165 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here to help. - KP"
"@TMobileHelp what's the benefits of being a business customer? | @432291 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
When will the Apple X be able for T-Mobile @115913!!! | @432293 @115913 We're excited to announce that it's available now for preorder! *TaylorBest
@115911 yall fuckin up now!!! https://t.co/ow9wBd3SUY | @430931 Hello! I am sending you a DM right now. :) *DavidBradford
I’m not even hard on my phone. I got this phone replaced from @115911 and the screen started lifting on it’s on. @115858 | @432298 Send us a DM and we'll look into getting you a new device Reianna. *KaeW
"@115911 I’ve only had this phone for a few months and the battery goes down so quick and it freezes AT LEAST  5 times a day. #sopissed | @432300 You deserve a properly working phone, let's figure out what your options are. DM us! *KananiB"
"@115714 you have to do better. iPhone X pre orders today and your website and 2 Step Verification isn’t working?!? | @432324 Please send us a Direct Message, so that we can further assist you. -GS"
@115714  and now I have 10 phones in my cart and have to remove each one which takes 10 mins for 1 | @432327 We apologize for the error. Our servers were too congested because of the high traffic. Are you still experiencing this issue? -LR.
@115911 Hi I completely forgot about the gift card to Nordstrom and just found out it expired yesterday. I had clicked redeemed. | @432407 Once it is expired the website will not accept it Jaz. *KaeW
@TMobileHelp I’ve had no service for the past 3 days https://t.co/GslO1Wamau | @432408 Let's look into this right away and get you back up and running! Can you DM me here? https://t.co/bWtUa4xl2I *JannaPrivett
"@115913 Nice to find out that your company doesn't consider my 7 lines for 3 years to be sufficient ""tenure"" as a customer.  Bye! | @390532 @115913 We're happy to work with you! I'll meet you back in our DM! *PeteHarman"
"@115913 What's the benefits of having a business account and not matching competitors wearable prices ATT? I want 2 add 2 wearable lines | @432291 @115913 Hey Richie! I see your DM and will be responding momentarily, I appreciate your patience. *TaylorBest"
@TMobileHelp have some questions about my new order. Please help | @432517 T-Force is here for you Kristopher! DM me and I can help :) https://t.co/hhkfSa6wT7 *JenniferJackson
"@115725 so you’re going to charge me $30 for upgrading my iPhone with Apple? Even though the purchase isn’t through you? @115911 you busy? | @432518 Never too busy for you, Steve. How bout you slide into our DMs and we'll chat about joining #TeamMagenta *ErikS"
@115913 why do I pay for a JUMP plan but when it’s time to JUMP I’m told I have to pay additional $340 per line? #6yrcustomer #neverb4 | @432519 @115913 6 years is awesome. We'd be happy to check this out. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
@115911 @TMobileHelp you guys SCREWED ME over last night for preorder. Ridiculous verification process. Will be canceling business account | @432520 We love having you here and we will do everything we can to keep ya!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115911 changed the JOD policy to require large down payments. My credit score is over 800. Bye ✌🏻  @115911 | @432521 Since the iPhone X is a more expensive model, we’ve set a down payment to give lower monthly payments. DM us if you'd like to chat *ErikS"
"@115913 @115911 @tmobilehelp To start off, I am a big fan of you and T-Mobile. I advocate for others to (cont) https://t.co/zkWI0znvLf | @432522 @115913 Awwww we really appreciate that!!! You guys are the reason we do it. :) *NatashaH"
And the inconsistency of @115911 continues... | @432525 We want to get you taken care of completely! I'll meet you in DM! *VickyHernandez
@116447 activation fee waived on iPhone 8 but not X?? Very disappointed | @432551 The iPhone X is an #AWESOME device! Team @116447 is here for you! DM your contact info and we can take a closer look
@115714 trying to order iPhone X preorder online and it says go to a branch cause they can not verify me? How can I order online in a store | @432555 Please attempt to reprocess your order and let us know if you were successful. -AC
@115714 trying to order iPhone X preorder online and it says go to a branch cause they can not verify me? How can I order online in a store | @432555 Hi Paul. Thank you for your post today. We had an issue earlier today which has been resolved. -AC
"@115714 connection be blowing mines | @432558 Please send us a Direct Message, so that we can further assist you. -BG"
"@sprintcare you idiots arent gunna fix the site or the App i see... | @357971 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
Starting to think the @115714 site claiming iPhone X orders will still be delivered on 11/3 is a bug. @sprintcare | @432560 The shipping expectation on https://t.co/RDgqxv7W9w is your best resource -LG
Starting to think the @115714 site claiming iPhone X orders will still be delivered on 11/3 is a bug. @sprintcare | @432560 We set a goal of getting pre-orders shipped on time and we are on track to meet that. -LG
"@115714 what is wrong with your site nothing went through and still can't load to buy iPhone X you can't even buy sprint on apple site | @432561 Due to the excitement of the new iPhone, our website was in the process of being updated. By now you should be able to pre-order. -LR"
"@115714 Worst pre-ordering experience. Got stuck on that stupid “You’re in line” screen for an hour. Woke up early for nothing. I want my X. | @432562 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@115714 are you guys serious? You had me on hold for a whole hour with not answer !!!! Huge Disappointment | @432563 Hi Ashley! Please send us a Direct Message, so that we can further assist you. -KC"
@116755 not a great store experience in N.E Florida yesterday.6 dollar discrepancy between your web price and store price. | @432606 We'd love to assist and turn this around for you. Send us a DM https://t.co/VWZnrtjN1e *JanielleGoGuasch
@115911 @TMobileHelp  Thank u for ur support. There r literally 100's of companies that could take lessons on ur excellent CSR's. #heroes | @432607 Thank you for sharing such amazing feedback! We bleed #Magenta and it's all for our amazing T-Mobile family! <3 *BryceCrawford
@TMobileHelp can I preorder an iPhone X through you? | @274916 I'd be happy to help you. Send me a DM to make this private :). *MelvaT
@TMobileHelp can I get get the free Netflix on my Simple Choice family plan? | @432757 Can you DM me *RyanPerez
@TMobileHelp can I get get the free Netflix on my Simple Choice family plan? | @432757 https://t.co/GzQFNLmNtl *RyanPerez
"@TMobileHelp https://t.co/SvMlPRL8RT | @432758 Send me  a DM, and I am happy to help! :) https://t.co/zXrDYDCnIa *Bridget Wren"
@115911 @TMobileHelp even though I have Jump! and have paid half of my EIP I still have to pay the rest to get the iPhone x? | @432759 Let's take a closer look into that upgrade together my friend! DM me https://t.co/E37bpdWEut *StephanieTowers
"Hey @115913 bought an X last night, site said 11/3 I said 😃. Now you text saying no shipping estimate and I'm a sad @115911 customer. 😓 | @432760 @115913 Make sure to check out the T-Mobile App periodically for the most updated shipping estimates. *DanKing"
"First time in 3yrs I’m truly disappointed in @115911. Paid my i6 off 8 months ago but wouldn’t let me preorder the X 😩 | @296325 I certainly don't want you to feel that way, Cameron! Let's figure this out. DM us here so we can help out. *BlakeT"
"@TMobileHelp 
How do I file a complaint about a horrible experience with customer service? | @432763 Step 1: DM me here :) https://t.co/I6eWC2B8S0 *JohnWard"
@115714 @sprintcare worst customer service I’ve had in 10+ years as your customer. Smh. | @432787 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
"Yo wack ass @115714 can I finally order my iPhone X and send this 8 back. You guys said I couldn’t pre order yesterday | @414758 Of course, you can pre-order and send the iPhone 8 back. Just keep in mind you could be charged. -LR."
"@115714 I was on hold with y’all asses for 50 minutes !!! Soon as somebody answered the call dropped on YOUR end !!! Fed tf upppp | @123990 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -CS"
@sprintcare having major issues. I DMed you. | @432789 Good morning RJ. Thanks for reaching out to us. We sent you a DM. You have a marvelous day. Ange L
"Want to upgrade to iPhone X, but then I get stuck w @115714 for another 18 months. I’ll just wait. | @432790 We get what you are saying! We'd like to help you. Can you send us a DM  so we can take a closer look? - LJ"
"@sprintcare I'm trying to check out with my iphoneX preorder and 3 two-factor verification sms's have failed and now I cannot proceed. | @432791 Glad to hear from you. Please send us a Direct Message, so that we can further assist you. -DS"
"$500 down payment for an iPhone. @TMobileHelp you on drugs | @202378 Hey there, I would be happy to go over your down payment! Please follow this link right here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"Family been @115911  customer for 10+ yrs and now you need $ down for JOD for iPhone X when @115714 has it for $0 down? #ByeFelicia | @432977 I get how you are feeling, but with the rising costs of these flagship phones, there may be a down payment to keep monthly costs down. *JPL"
"So I can order a phone and add it as a new line but I can’t upgrade my current device with #sprint #iphonex | @433002 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@sprintcare  do I have to pay the down down payment  if I upgrade  to be iPhone X if I have the iPhone forever plan | @433003 Hey, I'll be happy to assist. Please send us a Direct Message, so that we can further assist you. -KA"
"@115911 When will we know an actual ship date for our iPhone Xs? | @433182 Hey there, Alex! Send over a DM and let's take a look for you! We are happy to assist! *BrookeK"
"@115913 @TMobileHelp been waiting on hold to get my iphone x order, the rep went on radio silent. worst customer service! | @362519 @115913 I am here with you, thanks for your patience. I will reply via DM right away. *AshleyNelson"
"@TMobileHelp Spent $27 on a sim I didn’t need for an existing line-my mistake. $27 is a lot for a sim (Apple sim was $4.99...). Can you DM? | @433186 Absolutely, I would love to assist you. *SheenaH"
"@115911 Thanks for the amazing follow-up, I apologize for ever doubting you 😘 | @433188 That is what we love to hear! Thank you for being awesome! :) *VickyHernandez"
"@TMobileHelp @115911 why doesn’t anyone answer? No help from @TMobileHelp https://t.co/nUhQqeERzi | @433190 @115911 I just responded to your DM Manuel, so I'll meet you back there. :) *DuncanWorks"
"@115714 how do i report a phone as stolen? | @407993 We would like to assist you with this matter. Kindly send us a Direct Message, so that we can further assist you. -BG"
@sprintcare actually considering leaving sprint because of this bullshit. I’ve been waiting for an hour and other carriers are working. | @433221 We hate that you feel this way and we'd love to help. What issues are you experiencing? -CD
@sprintcare did my order go through that’s All I want to know | @433223 We can certainly check. What's your order number?
@sprintcare help me plz | @433224 Good morning. We greatly apologize that this happened. Telesales will be reaching back out to you to restart your order.
@sprintcare I must say I just had the most wonderful experience with Sprint ordering my iPhone X Only waited 45 minutes. Sprint you rock! | @433225 Thank  you for your feed back. We strive to provide the best customer service to all.-DD
"Preordered the #iPhoneX 🤦🏻‍♂️ #Imcrazy #Impulse #Sprint | @433226 Hey there, can you elaborate more on what's going on for us please? -R.A"
@TMobileHelp um hello I have an issue w an order I placed yesterday and none of your reps can seem to help me fix it & its getting annoying | @433389 Hey Miley! T-Force totally has your back! Send me a DM here https://t.co/gU6UH2rJT8 so we can get that fixed up! *DanLawrence
"your insurance department is the worst. Been waiting for my claim to be approved since Wednesday. Already filed 3 claims @115911 | @433390 Ouch!! Send us a DM so we can assist with this, Snoop! We'll get you fixed up! *ElleA"
"@115911 really pissed you left me and my business unable to pre-order the iPhonex terrible app and service! | @433392 Rafael, we definitely want to get this turned around! Send us a DM with the details, we can help! *KittyG"
"@115911 sweet! This email is 100% accurate, right? Right. https://t.co/zmJ5aWb7U7 | @433393 Hey there, Mike! Send over a DM and let's take a look at that for you! We are here to assist! *BrookeK"
DM @TMobileHelp | @311515 I am here to sprinkle some #MagentaRazzleDazzle on your day!  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy
"Guys @115911 has the worst promotion guideline ever! Can’t lease the iPhone X unless you have 3 years of tenure with them. Who does that?! | @272961 Andrew, we definitely do apologize that we can't get you in to the X for $0 down, but we do have other Great devi... https://t.co/MukRHaWK4W"
"@115913 uh oh, my wife is on Tmo but stuck in the vanishing landscape of Windows phone, can you help with a iphone rescue? | @193509 @115913 We'd love to chat upgrade options with you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Hey @115913, just did my iPhone pre order an hour ago. Are the nov 3-10 ship dates accurate? | @150143 @115913 you're in luck, your T-Mobile app will have the most up to date order information! *TaylorBest"
@TMobileHelp @115913 WTF is up with your #iphoneX preorder. “Nov 3-10” stated ship date during order then this SMS given after order https://t.co/OTY0SbmGiR | @351153 @115913 Check out our current shipping estimates here: https://t.co/fFQ24plBMY *TaylorBest
"@TMobileHelp Attempted to sign up for new business plan with 2 new lines and 2 new phones, its been a debacle! | @433394 Whoa! We don't want it to be that hard! Send me a DM please! I want to understand! https://t.co/UOOUCn8nWm *JeremyKelley"
"@115913 Site said iPhonex express shipping was $0 and it’d ship on 2nd, now I am charged $25 and there is no delivery date guarantee??? | @290307 @115913 We want to make sure you're charged correctly, Reinaldo. Please send a DM our way: https://t.co/cuEwtdjPOs *DanKing"
@115714 TRULY HONESTLY worst. service. EVER | @433422 Hey I saw your post are you having issues with your service? Shoot me a DM letting us know. We are here to help. -IB
"@sprintcare been waiting in line since 2:40 ET... Should I refresh, start over, or just switch to Verizon? | @433424 Hello there! Were you able to process your preorder online? -DD"
@115714 my mom was able to add a 3rd line for free was that a promotional thing? | @433426 Your My Sprint account on https://t.co/0qT1rLBLtN is the best place to find unique deals just for you. Did she call Telesales? -JE
Was on chat hold for over 45 minutes and finally it got resolved and I have my confirmation number and payment processed. Thanks @sprintcare https://t.co/E7pOqMnxbw | @433427 Cool! Thanks for updating me :-D Enjoy your day -LG
"@sprintcare I have questions about my payment for my phone. | @433428 Thanks for reaching out today. What questions do you have? Ask away, I'm here for you! - AW"
"EYE JUST PAID YOUUUUU WHYYY ARE YOU HARASSING MEEEEEE @115714 | @209096 Hey there, can you elaborate more on this for us please? -R.A"
Sprint was able to cancel the duplicate charge for iPhone 10 and give my my order number. Should be here by November 3rd. excited! @115714 | @433429 We're happy to here your issue was resolved. We hope you enjoy your new device when it reaches! -CW
"@sprintcare ""You already have an upgrade order pending on this phone number. You'll need to cancel that order to order again. "" No email | @427937 We hate that you're going through this and we'd like to assist you! Please send us a DM with more details so we can help. -CD"
8 m’f hours to get my iphone. 8!! @115714  thanks boo. Yall are busy bees today. Even tho i lost 8 hours of precious sleep | @433430 Hey we are glad you are getting the new iPhone! We do apologize for any issues encountered! -Maria Q
#sprint wtf i had a confirmation email  and everything so I decided to check the status of my order and it said it was cancelled . | @433431 Oh no! We do apologize for the inconveniences. Kindly send us a direct message to enable us address this issue promptly. -CO
"WHAT THE FUCK IS THE POINT OF PAYING FOR UNLIMITED DATA IF IT WONT EVEN WORK TOWARDS THE END OF THE MONTH BITCH FUCK YOU AND DIE @115911 | @433466 Josi! I'm all about using my phone for everything so I get it. With an unlimited plan, this shouldn't be! DM us, let's chat! *WhitneyJ"
@TMobileHelp can you help me with my trade in | @293480 I totally have your back! Please meet me back in your DM. :) *SophyaBates
@TMobileHelp hi I need some help with my zte quartz watch | @433468 I'm a ZTE expert. 👌 Shoot me a DM and I'm all yours! 😄 ✌️ https://t.co/soWScqBSGm *JohnAnderson
"@sprintcare so had my phone repaired by Asurion, picked it up last friday, and today it isnt working right again. Are repairs guaranteed? | @163667 It is advisable that you take in your device back to Asurion. -GS"
@TMobileHelp can you guys answer me quick? I need some answers. 😞 | @377218 We've always got your back! I just replied to that DM and will meet you back there! *TracieBrazie
"@115911 @115913 Ordered online b/c it said estimated shipping date Nov 3-10, receive a text minutes later saying no shipping date? HELP | @433565 @115913 Check out current shipping dates here: https://t.co/fFQ24plBMY *TaylorBest"
@115913 id like to do some business and have a sponcershio with your company | @433567 @115913 This link can help: https://t.co/fgQUMEb1Y1 Thanks for reaching out. *HollyAdams
"@115911: ""we have to charge $ down for JOD because of rising device costs.""
Internet: Hold my beer https://t.co/AXs927VqpK | @432977 I know this is maddening and I would love to find a way to turn this around. let's meet back in DM :) *SpencerKalata"
"@TMobileHelp Hey I preordered the iPhone X around 8am CT this morning and still haven't received the email to sign my EIP. Need to Sign ASAP | @137517 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"Even though you all know what happened, you still refuse to fix it. Sad. No documentation either is a shame. https://t.co/cbhbaLybdM | @433568 I’m here to help answer all your questions and will continue working with you. Please send a DM our way to help. *BarbPelotte"
after being with @115911 for 10 years I’m switching to @115725 on my birthday. | @433569 Nooo! We can't have that happen! What's going on? DM us with what we can do to change your mind. *JPL
@115911 thanks for fucking up my night AND morning. You’re the worst | @433570 Oh wow! What's got you upset Ben? *KaeW
"All I want to do is pre order my iPhone Χ, so everyone calling @115911 please stop so I can 🙂 | @433571 Hey Alysa. You can always send us a DM here on Twitter and we'll get you taken care of! *ErikS"
"@115911 for the win https://t.co/RkCN3ZGRd4 | @429993 Hi, how can I help you today? *ShetoniaP"
@att you make sure I get my iPhone by November 3rd ill switch from @115911 Immediately | @433392 Can you DM me please so I can get you the info you need *RyanPerez
@att you make sure I get my iPhone by November 3rd ill switch from @115911 Immediately | @433392 https://t.co/GzQFNLmNtl *RyanPerez
@sprintcare the site still isn't working!!! | @433626 Please send us DM providing us with feedback. - RM
"@sprintcare the site still isn't working!!! | @433626 Hey Curmel, can you indicate to us the issue you are currently experiencing on our website? - RM"
@sprintcare I know you guys are slammed today but when possible I need some help. | @335666 Hey! Thanks for reaching out. You can cancel your preorder at 866-789-8292 or at https://t.co/6pfcByi97Q! -CD
@sprintcare I DM you | @433481 Hi there! What kind of error did you get? Have you tried in another browser? - JM
Just switched to @115714 iPhone 📱 this service is trash 🗑 going to get my money back ASAP | @433627 We hate that you feel this way. We'd like to help! Can you tell us what's going on? -CD
I've never dealt with such incompetence as I have with @115714 | @433628 That doesn't sound good. What makes you feel like that about us? -JE
My @115714 service is terrible! | @433629 Hey there! Allow us to help you by sending us a DM with a brief description of your situation. - LM
With they punk ahs @115714 https://t.co/8S1r168c0g | @433631 We never like receiving bad feedback. What issues are you experiencing? Please send us a Direct Message. -SS
"Forgot Pin for @115714 so they ask me to reset. Ok cool, then asked me for old one..I wouldn’t be here if I remembered it to begin with 🙄 | @433632 Hi there, we would like to assist you. Please send us a DM. -SMG"
Finally got my iPhone X ordered I think ?? my first order was canceled because of a server crash @sprintcare | @433635 Your  iPhone order was accidentally cancelled. We’ll fix it & call today to get it pre-ordered. Sorry for the confusion! -CD
"@115714 KT deserves a raise by atleast 20%, how many retweets does this need to get KT there? | @426910 Hey Jacob! Can you shoot us a DM for us to have chat? -ResolutionSup DC"
"@sprintcare Where did the 2-year contract upgrade payment option go? | @433636 Hey! Sprint no longer offers two year contracts, instead we have Sprint Flex! Learn more here: https://t.co/xRY4A14SAl! -CD"
@sprintcare Can you hear me NOW I am gone Sprint!! 😠😡 | @433639 This is concerning. What have you feeling this way? Can you explain your issue so we can better assist you? -ES
2.5 hours later but I finally got my #IphoneXPreOrder @sprintcare @115714 y'all gotta do better next year! | @433641 Hey Courtney! Thanks for your understanding & we do appreciate your feedback. Thanks for choosing Sprint. -ResolutionSup DC
@115911 May I use personal hotspot while on Simple Choice Plan in Spain | @433781 How long will you be there Adam? Send us the details in a DM and we'll send you the details. *KaeW
"@TMobileHelp I want to remove my T-Mobile information from this. https://t.co/V9jTNJDEt6 | @433782 I certainly understand, is that a spam or subscription? *SheenaH"
"@115911 you are losing a 4 year customer over your #JumpOnDemand  scam, not the terms we agreed paid a year for nothing | @433783 We'd be terribly disappointed to see you go, Teetto. Let's review your account for options. *GiselleM"
"@115911 having issues with the iPhone X JOD agreement email system? Haven't got anything yet, orders confirmed at 12:14 AM. | @433785 Uh uh, Mikel! Please send us a DM so we can look into this for you! We want to make sure your spot in line is saved! *BrookeK"
"@115913 Trying to setup new business account. Wrong phones shipped, no response from sales reps.  Sorry - I wanted to move to you. | @433394 @115913 We'll get this straightened out right away, DM me and we'll find a solution https://t.co/Nr93OTtXRx *TaylorBest"
@115913 I hope that you are seeing all the unhappy @115911 customers about JOD down payment for #IPhoneX this needs to be fixed ASAP! | @427150 @115913 We want you to get a phone you love. DM me so we can talk about options: https://t.co/c6ROkAqiws *HollyAdams
@TMobileHelp your company is straight up garbage | @433787 That's not what we like to hear! We'd love to turn this around. 🔙 Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
What the hell is wrong with e sign @sprintcare | @433824 Hey! We where having system issues at that time. We are sorry for the late reply. Do you need assistance? -SJ
"@115714 THROW THE WHOLE COMPANY AWAY! Soon as my contract is up I’m OUT. | @433825 Really hate to hear this, is there something I can assist you with? -AF"
@115714 I got it! Thanks and sorry for all  tweets....🤣🤣🤦🏽‍♀️🤦🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️...can’t blame me...the whole thing was a mess. #IphoneXPreOrder | @427250 Glad to know you were able to get this done. We look forward to work with you going forward. -JT
"Woke up at 2am to preorder the new IPhone X from @115714 and credit card processing is screwed up so can’t order.  😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 | @433827 let's see how best we can deal with this. Please send us a Direct Message, so that we can further assist you. -MC"
"@sprintcare or do I have to pay the $200 (estimated) to give it back since it was thru apple vs the site | @433829 Hello Kristian, did the preorder ask for your sprint account to upgrade?"
@sprintcare guess I'm gonna go to bed without ordering anything after trying for 1.5 hours to get 4 phones. Thanks for having a working site | @433830 Hey there! Please let us know if you eventually got to order your devices. -JR
@115714 / @sprintcare has to be the worst company | @433831 Sounds like something we need to look into. What's going on? -JT
@sprintcare  how can i checkout ? i have the Iphonex in my cart | @433834 Hello there! Were you able to checkout? -JR
"@sprintcare dm | @433837 I will be happy to check into this for you, Please send me a private message. -AF"
@167657 https://t.co/GMesiodR27 | @433838 Sounds like something we need to look into. Please let us know if you're seeking assistance. -JT
"AFTER 18 YEARS, @115714 I'm leaving. I'm fed up! I'll be happier with @119943 | @433843 We hate to see you go! Can you tell us what's going on? We'd love to help. -CD"
@sprintcare sent you a DM! I need help! | @433845 Good morning.  I apologize for the delayed response.  Have you spoken with a phone representative yet? -Felicia R
"Dear @115714 ..... Yeah I have nothing nice to say. | @433847 Please follow us on twitter, so that we can continue to assist you. -JC"
Dear @115714 ..... Yeah I have nothing nice to say. | @433847 This isn't good at all! What's the reason for this? -JC
@115714 is so slow holy crap | @433849 Thanks for reaching out. What questions do you have? We are here to assist. -ES
"@115913 Honestly might just switch to back Verizon over this. | @321060 @115913 We most definitely don't want to see you go, Bradley. Please reply to our DM thread anytime so we can help further. *DanKing"
"Me: Hey, do I have any new texts?
@115911: Um... oh yeah, here's one from 52 minutes ago
Me: 🤦🏻‍♂️
T: And one more. Ooo, it was important | @434049 Hey Kevin, we want to make sure your getting your texts in real time. Send us a DM and we can help! *KittyG"
"@115911 So I try to upgrade to an Iphone X scince I have jump on demand, but for some reason @115911 decided I don't have it anymore!! | @434052 Oh dang! I want to make sure you're able to upgrade, Carlos. Shoot us a DM here and we'll check this out ASAP. *ValerieP"
"@TMobileHelp @115913 this means my order went through correct? I got about 3 emails... so I’m good right? https://t.co/b6ZtKRtOez | @120053 @115913 @115913 Looks good, but I will reply via DM right away so we can review. *AshleyNelson"
I don't understand how @115911's network is so slow in the heart of a tech-centric campus. | @223667 I need my data connection to be blazing as well and would be happy to look into this for you. Shoot me a DM. *JPL
So in having @115714 sucks news. Stayed up till 3 ordered this stupid ass new phone... woke up to them canceling my preorder | @434076 Thank you for reaching out to us. We understand how that feels. Kindly send us a direct message. -CO
"I got up at 2AM to order #iPhoneX only to find out today that I am one of 2000+ @115714 orders that got ""accidentally"" cancelled today! | @434077 Thank you for reaching out to us. We are here to help! Please send  us a direct message. -CO"
"@sprintcare yall need to fix yall website 😡 | @434078 Hi there! Please send us a direct message, so that we can further assist you. - LP"
@sprintcare I waited for 5+ hours to pre order!& now I am being charged upgrade fee for 2 phones!?I refuse2 pay this or I will switch carrie | @434079 Thank you for reaching out to us. We will be glad to assist you. Please send us a direct message. We are here to help! -CO
Yeaaaa I’m def switching to @115714 cuz I can trade in my phone with no real payment for the phone I want 😍😍😍 | @434080 Good afternoon. Send us a DM so that we can assist you.
"@sprintcare when will my iPhone X ship | @434081 Can't wait to get your iPhone X, visit the following to see the shipping dates, https://t.co/mRn8EK7eoI. Hope this is helpful. -SJ"
@115714 thanks for not honoring your deal @115725 I'll be talking with you soon | @434083 We apologize for that. Can you send a screen shot of the terms and conditions for the offer?
"@115714 #iPhoneX ordering is ridiculous! So many error messages and “declines” this is outrageous #thisisenoughtoswitchcarriers | @432240 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
@115714 @sprintcare Getting no service anywhere is annoying. Fix your shit please. | @434086 We do apologize for the inconvenience! Please send us a DM so we can get this resolved right away! -KM
"I tried preordering iPhone X around 7 times but I have @115714 so it is not going through. Worst carrier ever. #IphoneXPreOrder | @434087 You can contact Telesales for assistance  800-777-4681 Monday - Friday:6:00 AM - 11:00 PM
Saturday - Sunday: 7:00 AM - 11:00 PM -GS"
@sprintcare is your customer support a bot? Jessica just keeps replying with thank you for your patience and has not answered anything... | @434089 Hey Andy! I'd like to help you out with your issue. Can you shoot me a DM us to have a chat? -ResolutionSup DC
@115714 your are a complete joke. Have all of us loyal customers up at 3am like idiots. You can kiss many customers goodbye. ✔️ | @434090 Hi there! Why do feel this way? Let us know what's happening. -K.C
Tried 3 times  to look at Sprint’s mobile plans. I hope your service is better than that worthless website. @115714 | @434223 @434223 - Looking to switch to Sprint? Do you need asisstance? -LG
"I was surprised when after advertising $0 down I was charged a $279 down payment for my iPhone X. What gives @115911 @115913? Not the surprise I was expecting | @434303 @115913 Since the iPhone X is a more expensive model, we’ve set a down payment to give you lower monthly payments. *TaylorBest"
@115913 What is UR response on @115911’s disaster of #IphoneXPreOrder? How R U goin to make this up to Ur customers? 10hrs and no phone | @221589 @115913 We've got your order processed! I'll see you in our DM! *PeteHarman
@115913 @115911 may have addressed this. Will AppleCare be included in the premium device protection for iPhone X? | @434305 @115913 Good question! Let's talk about what's included. DM me: https://t.co/c6ROkAqiws *HollyAdams
"@115913 @116154 does anyone at TMO know how to get my bill right?  I'm being overcharged $45 per month.  No one wants to fix this. | @434306 @115913 Billing is my forte, so you're in the best hands possible, Jay! DM me https://t.co/Nr93OTtXRx *TaylorBest"
@115913 nice way to  F peeps over. Pull old bait & switch on JOD. TMo was diff. Taking my small biz 15 lines and going. | @434050 @115913 We definitely don't want to lose you. Let's explore options together. Meet me in DM? *HollyAdams
"WHY DO I PAY SO MUCH FOR A PHONE SERVICE THAT DOESNT WORK @115714 STEP UR SHIT UP DAMN | @434338 Hi there! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JD"
Y’all about to lose a customer @115714 | @434339 Oh No! We'd hate to see you leave. Please send us a Direct Message so that we can address your issue immediately. - CE
@115858 thanks for having your release party late well everyone showed up except you... oh wait you just don't know how to be a hosts.and at both @115858 and @115714 thanks for your receiver to hang up on me...to the end with @115714 it was a good five years | @434341 What's going on Michael? How can we help? -JO
@115714 dropped the ball #iPhoneX | @434342 Hi there! What are you referring to? -K.C
@sprintcare Are the shipping dates on your website for the iPhone x accurate? | @425695 Those are the estimated shipping dates. You can always take a look into the status of your order to keep updated. - AA
Cmon @115714 i had my cart all set up to checkout n u crashed | @434343 Hey Tony! Thanks for reaching out. Try ordering again at https://t.co/YkzaDqVPKw or call 1-866-275-1411. -WF
@115714 Your signal sucks plz fix it | @434345 Wow shelbs this doesn't sound good. Please send me a DM. -KJ
"#iPhoneX arriving on Release day! Thank you @115858 for all 3 products on release day, but 🖕🏽 #Sprint for taking 3 hours to get it together | @434346 Hi there! We do apologize for the inconvenient. We were experiencing some problems with our website but it has been resolved. -SV"
"What the actual fuck @115714 😡 | @434347 Hey! What going on? Please send us a Direct Message, so that we can further assist you. -NS"
"I was charged an extra $100.00 @127271 through @115714. Call me crazy, but this seems wrong! picking up in Knightdale,  NC https://t.co/4DZNSnyd0E | @434349 Hello Jonathon, this very is concerning to us. Please send us a Direct Message, so that we can further assist you. -KK"
After 2hrs finally got my #IphoneX thru #Sprint website. Sprint App never worked. What an ordeal! 🤦‍♀️ | @434351 Glad you got your iPhone. We were experiencing some problems with our website but it has been rectified. -SV
#iPhoneX @115714 @sprintcare you guys suck. I’ve been up since 11 waiting | @434354 Hi there! This is not the type of customer service we strive for. How can I assist you? -SV
"@115911 there are better ways to increase profits not the way you are charging me... | @434513 Our offer to assist you is sincere, Hugo. Please meet us in a private message. We're happy to help you. *GiselleM"
"Paying 90% of the iPhone X with @115911 is a joke, they just lost a 2 year customer 🙌🏻 unless they can help 🙄 | @434655 Anke, shoot us a DM so we can look at options for you! We would hate to see you go over a device upgrade. *KittyG"
"@TMobileHelp @23773  completely unacceptable for a flagship z2 force to have issues like this just two months into ownership https://t.co/BduLLhuJBR | @434656 @434657 I would definitely agree, Have we done any trouble shooting or looked at our warranty options? *NicholasP"
@115911 y’all better stop playing and answer y’all damn phone I’m trynna order my shyt cuh | @434658 Hey there! Send over a DM and let's get your order placed for you! *BrookeK
Is there a way I can have it set up to block private calls?💀block list mfs just nooottt getting it 😂 @TMobileHelp | @274917 Hey there! That sounds terrible! Send me a DM and we can see what can be done. *ZoeyH
@115913 #T-Mobilelies | @431942 @115913 I absolutely want to see you remain apart of the Magenta family. I will send you a DM so we can work towards a resolution. *AshleyNelson
"Well @115911 failed me again today when trying to preorder the iphoneX. Making the move to another carrier today. | @285056 Aw man! What happened, Jose? We're here for you and would love to help. DM us here so we can get you that iPhone X. *BlakeT"
"Well, it's official:  after 3 yrs and 3 months, I'm breaking up w @115911. Hello @ATT | @214452 Whoa Joaquin, say it isn't so! We're not ready to give up on us! Send us a DM, we'll fix this relationship! *KittyG"
"@117735 I'm extremely upset about what I just went through on At&ts website chat. I need assistance before I join @115913 and @115911 | @434659 @115913 Magenta would look fantastic on you, DM me if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp Anything going on with towers in the N.O. area. I have had no service at all for most of the day in the 70083 zip code. | @434660 Heya Chris. That's not the way to spend your day. Send me a DM and we'll check.  https://t.co/bZG3n7w6ik *AdrianAlbright
"Stupid @115714 website is lagging! I want my #iphoneX | @434686 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? -SA"
"@sprintcare your chat people are retarded as hell . I make a typo and they think I’m cursing them out . y’all need better training https://t.co/MmhJmeKLOS | @434688 Oh man, I know how that can be. Tell me what going on, what can I do for you? -SM"
"@115714 When y’all open man ‼️👀 | @434690 Yes we are, how can we be of your assistance today? - AM"
"Need the iPhone x. @115714 hook me up with the pre order | @434691 Hey there, you can pre-order the iPhone X at https://t.co/0FE0wlbF4R. Hope this information is helpful to you :) -AS"
I’ve been on hold waiting for a @115714 rep for 55 minutes. 🤦🏾‍♂️ | @434693 Hey! Hope you’re doing well today. How can I help? -SM
Well that was easier than I thought! #IphoneXPreOrder thanks @115714 | @156355 We're happy you were successful with placing your order. Thank you for choosing Sprint. -K.C
"@115911 @115913 

Another major screw up customer care can't care when they do this crap. 15 years countless hours lies and I think I'm done | @434702 @115913 We want to make sure all is good to go for you, Rachel. Please DM us so we can turn this around: https://t.co/cuEwtd2epS *DanKing"
@115911 how do I get my iPhone unlocked from you guys? | @434703 Thanks for asking! Send us a DM and we can assist you with this :) *ChanneyT
"@115911 I am in the T-Mobile store and only have one bar 🤷🏾‍♀️🤦🏾‍♀️ what can you do about this? https://t.co/MO83m4Lvdf | @434704 Hey, there! We want you to have optimum data at ALL times! Send us a DM, and we'll assist! *KellenF"
"@TMobileHelp Is Google Play Music NOT included in #BingeOn? When I stream, it is counting against my data usage. Am I missing a change on ONE plans? | @137248 We'd love to go over the details of your plan and services, Chris! Send us a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp Keep getting SPAM calls.  Aside from blocking them on my iphone got any other ideas? | @434706 Unwanted calls are no good, Stuart! DM us so we can go over some alternate options! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911 - Since you are making a push into #Omaha, can you get better signal inside malls and stores? | @250701 Thanks for the feedback, Michael! I'll be sure to send that up! *KellenF"
Yo @115913 I have 3 lines on my account but didn’t get Netflix can you help a dude out ? | @434707 @115913 We'd be happy to check out your account and go over the options of getting you on a qualified plan. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
"Full bars of LTE yet you can’t load jack sh*t. Get it together @115911 https://t.co/A0bqrZf2gr | @434708 We're all about keeping those speeds and connections at their strongest for you, Kyle. I know it's important to stay up to the minute on those matchups. Come on over to DM and let us take a closer look for you. *JeremyJ"
"#InsiderHookup @115911 @115913 @56081 

Hi @115911 #insiderhookup #tmobilehook

I'm currently have three lines tmobile one. Could you please give me a 20% hookup code. Thank you | @434709 @115913 I'll meet you in DM so we can discuss our current offers Nguyen. *MarkMcLaughlin"
"@TMobileHelp hello, i was charged an upgrade support charge for a phone that i bought and walked out of the store with. i didn't need any support at the store. please credit the $20 to my account. | @180467 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp regarding BOGO, can I get one 8 plus and one 8? @115913 | @233903 @115913 Totally! The rebate you'd receive would be for the lesser expensive of the 2. Checkout more details on this great offer, here: https://t.co/H5XGcJWi0I *DanKing"
@sprintcare any known text outages or delays in southeastern PA.  Some text messages are coming through 8 hours later. | @362974 There is no currently known outages. Please send us a DM with more information so we can have our network team investigate. Thank you! -ERS https://t.co/rMApsV8PQY
@TMobileHelp I was wondering if I can get assistance? | @434947 Hello @434947 How can we help you? *JorgeL
"@115725 @VerizonSupport I’m extremely disappointed , $30 to change a phone as an “upgrade fee” that is a joke! Time to transfer 2 @115911 | @434948 Yes, it is definitely time to make the switch. Send us a DM and we'll make it happen :) *ErikS"
@116755 part two you gonna walk over 6 bucks?i said yep. it’s the attitude.Just a phone upgrade don’t need to be sold the store . | @432606 We genuinely want to assist you here. Send a DM our way and we'll can work on this together. *JanielleGoGuasch
Everything I️ call @115911 they dam “system updating “ I️ called Friday & today. Tf 😡😡😡 | @434986 Send us a DM and we'll get this squared away for you Shaee! 👍👍👍 *HeatherSaenz
"@sprintcare is there an email address I could forward a complaint to? After benign a customer for 7-8 years, I am appalled at the service | @435072 He there, we definitely don't want you have any problems. Send us a Direct Message and let us know what happened. -KK"
Why y’all always on da bullshit? @115714 | @435073 Glad to have you on board today. Let me know what questions you have. -AH
"@sprintcare @115714 it's ridiculous that my service NEVER works in the morning for 30min. What am I paying for!?? Fix it!!! | @435074 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -CS"
@115714 upset. Was on phone for 35 min for a third time and almost done ordering the new iPhone and my call gets dropped. I haven’t moved! | @435075 I get what you’re saying. Please send us a Direct Message so that we can further assist you. - CE
@sprintcare your customer service over the phone suck! I have been with sprint since 2006 and this is a disgrace! | @435076 Sounds like something we need to look into. What's going on? -JT
"@TMobileHelp what is the process for changing my number? | @435258 Hey there! I would love to answer any and all questions! 
Shoot me a quick DM here, we'll talk in private!
https://t.co/fk4xNyQBXY *CodyH"
@115913 @115911 so if I switch to the $25 talk and text plan on my 2 lines will I miss out on any black Friday promos? | @142417 @115913 I want to go over the details with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@TMobileHelp hello please help. I bought t mobile phone from Samsung. And I went to store three times to unlock and they are not helping | @435355 Hey I'll certainly take a look in to this for yourself, If you don't mind me asking what did the employees in the store say? *MuhmmadP"
"@TMobileHelp Hi there, is there a way to edit/cancel a phone order once it's been placed? I'm not seeing an option for that when I check. | @435356 Hi Erick! Could you send me a DM so I can look further into this for you! Thanks! #TeamMagenta *Matthew Harrison"
@115911 was excited to get iPhone X on JOD but they decided to make the down payment way out of my price range :-( | @435357 Aw man! I hear ya Steve and I'd love to discuss your upgrade options with you. DM us here so we can chat. *BlakeT
@TMobileHelp will my iPhone actually ship on 11/3 | @435358 We are doing our best! You can find shipping expectations here: https://t.co/fFQ24plBMY :D *PatrickUllmann
"@115911 My phone order is messed up! The rep forgot to add my trade in promo to my upgrade order. Can anyone please help me??? | @435361 Hey there, Jen! Please send us a DM and let's take a look for you! We are happy to assist! *BrookeK"
"37 days and we can barely make phone calls. What the fuck are you doing to fix this? @ATT @115714 @115911 @56155 #HurricaneMaria | @435383 Hey there, we would love to look into this. Please send us a Direct Message, so that we can further assist you.-DD"
@sprintcare another dead zone | @175737 Can you further explain what have you feeling this way? -ES
"@115714 So glad you are proud of the iPhone.  Be proud that you don't even have 4G where I live, and ATT does. | @435384 How long has the issue been occurring? Is there anyone else in the household that is being impacted by the issue? -BC"
"@115714 So glad you are proud of the iPhone.  Be proud that you don't even have 4G where I live, and ATT does. | @435384 We understand how frustrating service issues can be especially when you need it the most. -BC"
"@115714 So glad you are proud of the iPhone.  Be proud that you don't even have 4G where I live, and ATT does. | @435384 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue also affecting talk and text? -BC"
"@115714 So glad you are proud of the iPhone.  Be proud that you don't even have 4G where I live, and ATT does. | @435384 This isn't the type of feedback we'd like to hear from our valued customers. We'd be glad to work with you to have the issue resolved. -BC"
"Finally....got my iPhone X ordered this morning. Thanks to @115714, I’ve had no sleep | @435385 That's great! If you have any questions or concerns visit https://t.co/0FE0wlbF4R or call 1-800-Sprint1 for assistance. -HS"
"Been on the phone for over 2 hours, transferred to three departments, heard a @115714 rep call a customer an asshole. Fun day. #iPhoneX https://t.co/sSQuoFjpio | @435386 What we'd like you to do is disconnect from the call. Go to the site an try to pre order the device from there. - NJ"
"After hours on @SprintCare's busted website for the #iPhoneX, I blearily submitted the wrong address - support won't allow me to fix it! Ugh | @435387 Please send us a Direct Message, so that we can further assist you. - RW"
"@115911 can i get assistance with upgrading to the X using my jump plan please?online isnt working | @435538 Of course, Randi! We're here to help. DM us, let us get you that iPhone X preordered in no time. *JoanO"
"@TMobileHelp step 2-links 2 no credit check opt, causing rebate rejection, complying w/all rules, no one has answers https://t.co/Bb1jTSXlQ8 | @435539 Oh No! Send me a DM and i will be happy to get you some answers ASAP follow my link here https://t.co/9PL1jl5Ac2 *JamesO'Daniel"
@115911 @TMobileHelp when will the iPhone x ship for those of us who will be getting one on launch date? | @122738 I would love to check out the estimated ship date for you! Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson
"@115913 @115911 I've been a big fan of Tmo for years. I loved the idea of Uncarrier and EU-style. No idea what carrier I should go to. | @412105 @115913 Keeping you connected is our top priority. I see your DM's, we'll meet you there ASAP! *HollyAdams"
"@115911 no service @188 HQ in #menlopark?! #wthell?! https://t.co/xhB4a8K4Ms https://t.co/r9bNyTsoyX | @435540 Hey there, Michael! Please send us a DM and let's take a closer look for you! We're here to assist! *BrookeK"
"5 bars of service, can’t load any webpages, YouTube or Facebook....not a good look @115911 | @435541 Let's make sure you get the speeds you expect, Danny. DM us, we're here for you. *JoanO"
"@115913 hello sir I switched from ATT to T-mobile and ATT making it difficult to unlock my phone. Can you help sir? Thank you | @435542 @115913 We'll do everything we can for you! However, we have no option to unlock an AT&T branded handset. *TaylorBest"
@115911 not been in the US with the sim active for a few months... online sign in sstill works... is the account still active? | @435543 Let's take a look at this for you and make sure it is taken care of. Send us a DM over here. *JPL
"@115911 is hands down the worst customer service I’ve ever experienced. Had a rep fake a preorder at 3am for 45 minutes. HOW?? | @435685 Oh gosh, Tommy! I want to make sure you snag your phone. Shoot us a DM here and we'll assist you. *ValerieP"
"@TMobileHelp really upset, i suspended my lines thru 12/30/17 but they're turned on again and i'm being charged? NOT COOL #shady #badcustserv #help | @435686 We want to make sure your account is how you want it to be! Received your DM & replying soon: https://t.co/hhkfSa6wT7 *JenniferJackson"
@TMobileHelp your customer service is AWFUL. Switching to offshore was a mistake. Still on phone for simple address fix for device order. | @270411 We'd love to make sure we get everything correct. Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@TMobileHelp what are ship dates for iPhone X silver 64gb? Considering. | @435690 You can check out our ship dates here: https://t.co/fFQ24plBMY DM me for more info! :) https://t.co/86MicZnF9C *WarrenCamp
"My signal has been horrible for the past two weeks, I’m leaving @115714 | @435699 Allow us to look into the matter. Please DM us -Maria Q"
@sprintcare Thank you for sending me a direct message but I need a supervisor to contact me over the phone. Not someone on the Internet | @435701 I really want to assist you with your request. -AF
"@sprintcare Thank you for sending me a direct message but I need a supervisor to contact me over the phone. Not someone on the Internet | @435701 Hi, in order to get your  request handled, I would need for you to send me a private message. -AF"
Wtf @115714 all MF week what is going on https://t.co/H0uE2gZOdD | @407663 We are still waiting for your private message to take a look into the issue. - BB
Bruh i been on hold with @115714 for 20mins😒 | @435702 Hello there! How may we be of assistance to you today? Please let us know. - KP
@115714 Thanks for cancelling my order for no reason. I wish cancelling my services as just as easy. https://t.co/RO8b8RpTbo | @435703 Good afternoon. Send us a DM so we an assist you.
"Traveling has made me realize how shitty @115714 service is. Who better att or Verizon ? | @435704 Please send us a Direct Message, so that we can further assist you. -AH"
"Traveling has made me realize how shitty @115714 service is. Who better att or Verizon ? | @435704 Hey Afia, your post is concerning to us and we definitely want to work on this matter. What service issues are you having? -AH"
@117543 @115911 You no longer support Cellspot Router. How about a final update to native Asus firmware? You know...for your customers | @435882 @117543 Keeping you connected is what we're here for. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams
floored by how difficult it is to give @115858 @115725 @115911 money for the iPhone X. pre-orders limited to existing customers only... | @378773 @115725 We'd love having you with us. Send us a DM. *GiselleM
"@115911 didn't realize I have to pay extra 20 dollars cause business customera can't use online to buy phones such pissed | @435883 We got your back Sean, send us a DM so we can make this right! *KittyG"
"@TMobileHelp I need my iPhone 7 Plus unlocked to use another sim....😡😡😡😡 | @435885 Hi there Sir Jeremy!
 My name is Sarah And I will be you #magentamechanic today. Please follow this link so I can... https://t.co/ifuZHWclio"
.@115911 your cust service SUCKS. Their English is bad & they still haven't resolved my address fix! | @270411 We'd love to turn this around and get you taken care of over social! Please DM us above! :) *PatrickUllmann
"@115913 on the phone with your customer service as i post this tweet #tmobile disappointed!!!!! #unacceptable | @435886 @115913 We're on standby if you need us, I'm a DM away: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp how do I recover a receipt for a device? Can't find the original from the store | @435887 Hey there, Brutus! I can help out with this, send me a DM and I’ll get you taken care of *SavannaGallagher"
"@115911 My Galaxy S7 has randomly stopped receiving some texts. Is T-mobile having network issues or is this a problem with my device? | @435888 Let's see what's going on there, Claire. DM us, we'll make sure those messages get where they need to. *JoanO"
@TMobileHelp I need to find out some info on my account. Can you help? | @435889 Hey there! I'd love to help can you follow this link and shoot https://t.co/oNhjmI1cTs *VictoriaPollard
Me dealing with @115714 customer service: https://t.co/NCA8atqExs | @435923 Hello there! Is there anything we can assist you with today? Please let us know. We're always here eager to assist. - KP
"@sprintcare this. Uh. This is a major US city. This isn’t good. You guys have always treated me well, but I just can’t anymore. https://t.co/zHXieXx5N3 | @167057 Please DM us your location and allow us to review the coverage in your area."
"@115714 your losing a customer today. I’m done with you. | @425631 This is really concerning. Send us a DM with more details, we'd like to help. -DP"
@TMobileHelp Are there any plans to expand coverage in VT? It's pretty sparse right now... | @436040 I'd love to look into the Green Mountain State! DM me! :) https://t.co/86MicZnF9C *WarrenCamp
"Hey @TMobileHelp @115913, why does my TMO branded H830 always pick a gateway closer than *any* of my unlocked phones on same SIM? https://t.co/VdpvK3RNuw | @168766 @115913 We want any device you have to be working well. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp it doesn’t seem like AppleCare was added to my order. Any chance you can add it? | @153925 Good afternoon! Can you click on this link for a DM so I can take a look! 
https://t.co/CTBal5EDf3 *DaShawndaFoster"
"@115911 Sent phone for repair, it's been about a month now I have nothing. @118302 | @436071 We want to make sure you know what's going on with your device. Send us a DM with the details! *KittyG"
"@115913 your support team on twitter had me on hold for over 2 hours and now I have to wait an additional 3 weeks to get the iPhone X. | @393485 @115913 My team and I are on standby ready to continue the dialogue in DM, we're here for you! *TaylorBest"
@115913 I need your help | @436072 @115913 Help is here! Send a DM my way so we can chat: https://t.co/c6ROkAqiws *HollyAdams
"@115911 your website won’t let me trade in. Can you help me here on @123765 | @418698 Yes absolutely, Ajay! Send us a DM with what phone you're upgrading to and what phone you're wanting to trade in :) *TerriL"
"@115911 I tried to explain that using the +55 would cause the digits line to equate to a 35.00 cost. No one understood, C.S. hung up on me. | @436073 Yikes! Let's give this another try, Gordy. DM us here and we'll assist you as soon as we can. *ValerieP"
"Had my iPhone 8 Plus for a little bit, excited for my iPhone X. Thanks @115911 @115913 for having JOD and celebrating loyal customers. | @426715 @115913 Fabulous! We're so excited for you! Have an AWESOME weekend! https://t.co/Hxjy5gDEwA *PeteHarman"
"@115913  New @115911 cust here, went to upgrade the Verizon S6 I moved over last month... told there is a $20 upgrade fee? #UnCarrier? | @436074 @115913 We're all about options. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams"
"@115714 @sprintcare Will an unlocked @115725 @1647 Galaxy S6 (SM-G920VZDF) work on your network? | @436110 Good day Eric, the Galaxy S6 although unlocked may not work on our network. -KK"
@115714 by far has worst customer service I’m done with their sh*tty service been on hold for over an hour then they disconnected me! | @436111 We don't want you to have problems. What's the issue? -AH
Wish I could talk to a agent at @115714 | @436112 Hey there! How can I help you? - CE
"@116447 dude, what about your existing customers? They get regular month pricing for iPhone X. That’s not cool man... | @436113 Check out https://t.co/jynCKmEl7R for all our Iphone X pricing and deals. Team @116447 https://t.co/8BLIzYLzfv"
"Disappointed with @115714 alway dropping calls and no service in RI, what’s going on? | @436114 Hello there! We would be more then happy to look into this for you. Please DM us so we can better assist you today. Thanks! :) -DD"
@115714 I'm really pissed at the customer service I just received and I'm highly considering my taking my talents somewhere else! | @436115 Oh No! What has caused you to feel this way? Dm us so we can get to the bottom of this. -RID
It’s been 4 weeks and @115714 @sprintcare still has not got my bill right.  It’s keeps rising.  After 15 years it may be time to leave | @436116 Oh no! We hate to see you leave the Sprint family. Please let us know why you felt this way? We are here to help. -RM
"@sprintcare I was supposed@to have gotten a return label for my air rave box a couple weeks ago and nothing? | @414705 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"@sprintcare what's the fastest way to change my shipping address?? | @270566 Hi! It depends on the model/capacity. Please enter here: https://t.co/SJJrKgzwWT To change, by chatting here: https://t.co/l13eStvC56 -JP"
"@115714 Why does it keep saying that i have to go to the store due to verification issues? Can someone not reset it online? | @436120 Thanks for reaching out to us. Can you tell me a little more about it, please? -CP"
"@sprintcare What is the best way to reach out to get erroneous charges removed from my bill? | @436121 This is not good, I would love the change to take a look at this. Send us a DM so that we can check this out! - RR"
@115714 can someone actually help me I’m just trying to get my address changed on an order. Can I just get a real person to help??? https://t.co/HOJYPLcxkT | @436122 Hey Collin! I'd like to assist you with this. Can you shoot us a DM for us to help? -ResolutionSup DC
"@115714 is there a difference between preordering online and doing it in store? | @436123 Hi there! There is no difference, you can pre order it in both places! - RR"
"im still literally disgusted with @TMobileHelp and @115911 in general | @436263 Hey Jordan, why are you disgusted with T-Mobile? DM me. *MicahLev"
"@115913 @115911 On a business account. I pre-ordered iPhone X. Need someone to change my billing, but all TMobile reps can’t override!! | @432520 @115913 Thanks for reaching out. I see your DM's, let's chat there! *HollyAdams"
"@115911 what network is this? Roamed on it in MN, NV & AZ https://t.co/EYcFBogKiM | @177370 It's actually a weird little glitch from the software. If you have anything else weird, DM us! If not, it's all good to go :) *KittyG"
"I have to say @115911 pre-order was easy compared to @ATT and I was able to get ahold of them fast. Too bad there was no $0 down option. | @436265 Thanks Mike! We have our customers best interest in mind., If you have any Q's, Send me a DM! :) *TreBrewbaker"
"@115911 rcvd text msg that no estimated ship date for IPhone X, order history says Nov 2/3.Ok to assume will be shipped next week? | @436266 Let's take a closer look Danny, send us a DM so we can assist! *KittyG"
"Yo @115911 im upset about my phone bill how bout you have your employees tell customers about hidden fees | @436267 We're all about transparency and making sure your bill is correct, Coraline. DM us, tell us what happened. *JoanO"
Wtfffff @115714 | @436292 Hey! Shoot us a DM so I can further assist. - RW
"@115858 @115714 Order problems continue! Unable to purchase despite having a reservation. Anyone having problems? #iPhoneX #iPhoneXpreorder https://t.co/uvIH6Z6Cux | @436293 You can also, visit our Order Support Chat: https://t.co/RDgqxv7W9w The ""Chat"" option is available 24/7.  (2/2) - GV"
@115858 @115714 Order problems continue! Unable to purchase despite having a reservation. Anyone having problems? #iPhoneX #iPhoneXpreorder https://t.co/uvIH6Z6Cux | @436293 Please get in contact with our Telesales department: 800-777-4681 for further assistance. (1/2) - GV
"@115858 @115714 Order problems continue! Unable to purchase despite having a reservation. Anyone having problems? #iPhoneX #iPhoneXpreorder https://t.co/uvIH6Z6Cux | @436293 We would like to take a look at your account. Please send us a Direct Message, so that we can further assist you. - GV"
Suuuuuuper excited to go argue with the @115714 reps at their store today.....upgrading a phone shouldn’t be a headache 😫😫😫 | @436294 Wow! Looks like you're having some issues with the store. Let us take a look into this for you. Shoot a DM to further assist. -JA
".@115913 @115911 Your returns warehouse lost my defective iPhone 8. They say they never received it. Tracking number says otherwise. | @436460 @115913 We'll get this investigated right away, DM me and we'll chat details https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp your website and mobile app were down. I along with many others tried for 20-30mins before calling. | @436461 Good afternoon! If you don't mind to send us a DM, we can definitely take a further look into this. *Noelle M"
"@TMobileHelp Is there any additional fee with JOD upgrades in store? | @200659 Not at all! Whether you do JOD! in-store, on a call, or through Twitter it's all the same :) https://t.co/dzjAJQ2bkx *SoRaYi"
"@TMobileHelp A+ online support,,,,Thanks! | @436463 That's always our goal, thanks for rocking with us! :) *JustinPhillips"
"Any cell co's out there want my business lines more than @115911 does? That will treat with respect @115725 @att @115714 and not defraud | @436464 My team and I are on standby ready to assist, Josh. DM me https://t.co/Nr93OTtXRx *TaylorBest"
Any cell co's out there want my business lines more than @115911 does? That will treat with respect @115725 @att @115714 and not defraud | @436464 Hey there! We'd be more than happy to have you join our Sprint family. -JR
"@115913 @115911 DISGUSTED with a ""supervisor"" at a major telecom co, that's how we treat customers? unbelievable. #portingallmybizlines | @436464 @115913 You're in good hands with John's Executive Social Care team, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp Do you have a customer service number where I can talk to someone without a very heavy India accent? I can't understand them. | @436465 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp how come that its impossible to change the shipping method on my preorder iPhone X? I accidentally choose snailmail. Halp | @436466 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
@115714 you guys are ass | @436491 This is not the type of comments we want to see. Please send us a Direct Message so that we can further assist you. - CE
@sprintcare when do we trade in our eligible trade in? I saw no mention of it during checkout. Please advise! | @421116 Whichever one you use please make sure you get a tracking number or a receipt showing a returned phone.
"@sprintcare when do we trade in our eligible trade in? I saw no mention of it during checkout. Please advise! | @421116 Hello Darrion, you can request an RMA kit when the new phone arrives or you can take it to a corp store."
@sprintcare yeah...its still not working. Got all the way through the order process and when I entered the Sprint code it wouldn't accept it | @436493 Hi Jesse! Is it the tracking number or the order number you are entering? The correct number is the tracking number. -KP
I guess a 5-6 week wait for #iPhoneX will be fine. FINALLY got back in with @115714 after their website was being crappy and ordered. | @436494 Thanks for your chat today. We're you able to pre order your device? Please let us know -NS
Apparently @115714 doesn’t want my money because their website doesn’t work. | @436495 We had an issue earlier today which has been resolved. Please attempt to reprocess your order and let us know if you were successful. -SM
"@115714 waited an hour in that virtual line and my order was unable to be made.... #iPhoneX | @436497 Please keep trying we had some technical difficulties, that's now resolved. -JN"
"@115714 you cannot even allow an order to process online and your call center hangs up every time I call to make an order? #wtf #customer | @436498 Hi there, what phone are you trying to order? -AC"
@115714 keeps trying to make me do a 2-step verification but is saying the text are unavailable to visit a store. IT'S 3:30AM | @436500 Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -GS
@115714 your customer service sucks. | @436503 We hate to see that you feel that way! What's going on? I'd like to assist you. -CD
I will never in my life recommend @115714 to anyone. Run far far away. | @185825 What makes you feel this way about us? :( -KA
"I really hate @115714 like i cant never get a person on the phone | @436504 Thanks for reaching out to us Can you elaborate on the issue you're experiencing, please? -CP"
@TMobileHelp got great service from Debbie T in customer service today | @436654 Thanks for the shout out Ali! If you ever need anything we are here for you always! #TeamMagenta *KennethStone
@TMobileHelp What information do I need to port my prepaid number from TMobile to another carrier? | @436655 I can help out with this! Could you send us a DM? *TylerBrown
"@115911 how can I get a copy of the receipt from when I bought / pre-ordered my Note8? | @436656 You can find your receipt on My T-Mobile! If you have questions, send us a DM, we can help! *KittyG"
"But I use @115911 https://t.co/XzF6PZNlZB | @436657 We would love to get you rocking on a new phone, Ali! DM us so we can get you squared away! *MelindaR"
Is my credit card denied on my order @sprintcare | @436685 Thank you for sending us your post today. Can you send us a DM  so we can help you out with this? -ES
"Sprint service is horrible. Why don't I get any reception no where i'm at, unless its wi-fi @115714 please fix the issue. | @436687 This seem very concerning to us. Please send us a Direct Message, so that we can further assist you. We are here to help. -RM"
All i want is service at school but @115714 gotta suck | @436688 Send the nearest cross street & ZIP so we can check on the coverage in your area via  Direct Message. -AP
Quick Question @sprintcare when You Will start sending Iphone X 😍😍😍🤣 | @436689 Good question! We can't wait to get our hands on it either! Keep an eye on this page : https://t.co/RDgqxv7W9w -AF
"@115714 what’s the process for getting a credit for trading in a phone? And what’s the prices? Want to know before I order the new phone | @436690 Hi there, Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"@sprintcare Hello Sprint! Could you please help fix some major billing issues? Spent an hour yesterday getting things 'fixed' to no avail. | @436691 Hi @436691, we would be happy to assist you today. Please send us a DM regarding your issue. -FA"
I tried and failed for 1 hour to get the #iphonex. Kept failing repeatedly at step to authenticate my account with @115714 @sprintcare 😭😭😭 | @436692 Hey! We'd like to assist you with this process. Please follow us so that we can DM you and further assist with this. -KA
"@115714  Guess what being a loyal customer for 11 years gets you, nothing! Even when they know its their issue, they will not help you! | @436693 Hi! Tell me what's going on and I can help you. -ED"
Got that #IphoneXPreOrder thanks to #Sprint !!! @115714 is the best hopefully it comes in on the 3rd! | @436694 Awesome! 👌💃👏👊 We hope you enjoy your  iPhone X when it arrives. - SP
Anyone get a page that says they’d get an email within 8 hours but still have no confirmation number?? #iPhoneX  #IphoneXPreOrder  #sprint | @432094 The shipping expectation on https://t.co/RDgqxv7W9w is your best resource. - LS
Anyone get a page that says they’d get an email within 8 hours but still have no confirmation number?? #iPhoneX  #IphoneXPreOrder  #sprint | @432094 We set a goal of getting pre-orders shipped on time and we are on track to meet that. - LS
"Anyone get a page that says they’d get an email within 8 hours but still have no confirmation number?? #iPhoneX  #IphoneXPreOrder  #sprint | @432094 Pre-orders are top priority right now, new shipments are going out every night. - LS"
Anyone get a page that says they’d get an email within 8 hours but still have no confirmation number?? #iPhoneX  #IphoneXPreOrder  #sprint | @432094 Your order is in the system and will be getting your device ASAP. - LS
Let me talk about how @115714 said I can’t upgrade while I was on @127271 and my whole family missed the upgrade   #iPhoneX | @436695 Thanks for chatting with us today. Let's have a look into this for you. Please send us a Direct Message. -MA
"Mera @125241 pa cuando la señal en Las Piedras o Humacao????? | @436698 Hola, lamentamos que tenga inconvenientes con el servicio. Por favor envíenos un mensaje privado para más asistencia. - KP"
@115714 iPhoneX in the cart multiple times and website continues to crash me out. Ugh. #iPhoneX | @436699 We do apologize for the inconveniences. We do understand how upsetting this can be. Please send a Direct Message. We are here to help!. -CO
"@115911 your service sucks! Your customer service | @436728 Strong service is very important to me so I hear you, Cecilia! DM us here with some details so we can help out. *BlakeT"
At the top of a bloody mountain cuz @115911 forgot to fix my town’s phone service | @436730 Ouch! Let's get you fixed up! Send us a DM with your location so we can check it out! *ElleA
This last minute @115911 JOD downpayment nonsense for the iPhone X has me actually considering going back to Big Red @115725..  ugh. | @290668 What's going on with your JOD Eric? DM us and we will take a look! *MelJ
Carriers like @115911 are cheaper for a reason. I realize now that I should have stuck with @ATT hopefully they’ll take me with open arms | @435685 The last thing we want is to see you leave! DM me and let's chat! *TreBrewbaker
"Carriers like @115911 are cheaper for a reason. I realize now that I should have stuck with @ATT hopefully they’ll take me with open arms | @435685 @115913 Thanks for your DM, we'll meet you there. *HollyAdams"
@115911 I need for y’all to get a standard system so I’m not told different things when I call. Thanks | @436887 We appreciate your feedback. We realize how important it is to have accurate info. Please DM us. We're happy to help you. *GiselleM
Shout-out to @115911 and @TMobileHelp for working with me to fix a pretty expensive issue. Faithful and honest 🙏🙏 | @436888 So glad that we could be of assistance! :) Have an amazing rest of your weekend! :) *WarrenCamp
"Once again @115911 has messed up our account. Now they lost my pre order for my phone. I have the EIP, but they don’t have a record of it. | @436889 We definitely don't want to you to miss out Ted! DM us and we'll get to the bottom of this. *MelJ"
".@115911 So earlier in October I jumped for free to Note 8. Went to jump wife's phone and it is $230 now? So, @115714 or @115725? | @237902 Hey Nick! Not so fast! I'd like to know more so we can get you some answers! Please, DM us so we can take a look! *WhitneyJ"
".@115911 So earlier in October I jumped for free to Note 8. Went to jump wife's phone and it is $230 now? So, @115714 or @115725? | @237902 We'd be happy to have you join our Sprint family! Please visit https://t.co/Cw8Y4mIFCa to check out our Unlimited Freedom plan. -KA"
"@115911 Confirmation says shipping 11/3 but then SMS states no shipping est. @115911 pls don't try to sell #iPhoneX with this untrue info https://t.co/fpK8QMO7ub | @436890 Hiya, Mario! We want to make sure that we're upfront about shipping estimates! DM us so we can get you squared away! *MelindaR"
"@115913 customer service over the phones is now awful. Took me 2 days 1 hour calls each to resolve plan changes. I'm a 11 years customer | @436891 @115913 We love our long-time customers. DM me, I'll help turn this around: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp cannot login to my account | @436928 Oh, no!  Send us a DM and we can take a look at what's going on. https://t.co/WZM6cbcgHU *JonPorter"
"@TMobileHelp Hi, do you guys have a way for me to direct corporate? I am dealing with an issue I was told would be solved 2 months ago. | @436929 Thanks so much for reaching out to us. Shoot me a dm so I can assist you today. :) https://t.co/Hch7N8hFAc *ConnieMixson"
@115714 day number two and still no service wtf | @424923 Sorry to hear that! Let's check on that service for you. Please send me a Direct Message so I can further assist. -SH
@115714 you screwed up and said I had no upgrade after I preordered my iPhone X .. now I have to cancel order and they are sold out | @436935 Thank you for reaching out to us. We are here to assist in addressing your concerns. Kindly send us a direct message. -CO
"Cant get my email to send tho. Thanks @115714 -_- | @436936 Hey! Let’s get your issue solved! Please send us a Direct Message, so that we can further assist you. -TR"
"Why do I need to pay more for a shittier plan @sprintcare / @115714 ? I mean Im not getting a discount on my phone.  I’m paying full price | @436937 Hi there, this concerns me. Please send me a Direct Message, so that I can further assist you. -MC"
"@sprintcare hey my LTE isn’t working, any ideas on how to help? | @436938 Hi Tyler, we'd be happy to look into this for you. Send us a DM so that we can further assist you. -MB"
@sprintcare @115714 please get your website together!! Had to restart preordering #iPhoneX TEN TIMES #error404 😫 | @436939 Sounds like something we should look into. Were you able to get the order placed? -JT
@115714 Thank you for partnering with Pokemon Go. We had a blast at the raid today. Dozens of people showed up! | @436940 You're welcome! We're glad that you had fun. -KA
Almost 2018 and @115714 still hasn't figured out how to let customers use cellular data while being on a phone call 😓 | @436983 With Calling PLUS you can browse the Internet and use other apps that require data services while you are on a call. -FR
Almost 2018 and @115714 still hasn't figured out how to let customers use cellular data while being on a phone call 😓 | @436983 Hello thank you for reaching out I am happy to tell you that Sprint does offer this feature. -FR
@sprintcare who do i need to speak to to get an returned phone issue rectified. Have already wasted an hour with acct services. | @436984 Please send us a DM so we can further assist you. -R.A
"Just spent 47 mins on the phone with @115714 to get nothing accomplished, they misbilled me, & now it take 48 hours for a credit. | @436985 Can you send me a DM with a brief description of the issue? YP"
@115911  someone needs to explain how I just joined n I already have a bill?? Wth | @437115 Hi Annie! We bill ahead and ensure there aren't any surpsises. DM us with any additional questions. *GiselleM
@TMobileHelp I have questions about jump. Help? Please. | @437117 I have answers! Shoot us a DM and we can help you out right away! :) https://t.co/znHA9pL0mM *BrendanLee
"I wanna upgrade to the iPhone 7+ butttt @115911 pisses me off. Sooo who knows. 🤷🏼‍♀️ | @437118 Whoa Lynda, what's going on? We definitely want to make sure everything is cool! *KittyG"
"As a @115911 customer fly fishing in the mountains of Kentucky today, I'm thankful to have AT&T LTE in my car. | @437119 We want to you enjoy your fishing trip Randy! DM us if you need any assistance. *MelJ"
"@115913 Bc of t mobile service and the phone a person almost died last night! Let talk about fixing this! CS says it's not a big deal! | @437121 @115913 Keeping you connected is our top priority. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@115911 your reps lie to make a sale | @437122 We realize how important it is for you to have the right information. DM us the details, Tiffany. *GiselleM"
@115913 @TMobileHelp Why are your employees lying ? This is untrue & your company is giving preferential treatment to specific customers https://t.co/eoynTjplv7 | @432522 @115913 We want you to get accurate info on every interaction. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams
"Ok @115714 please don’t tease me my iPhone x is expected to ship today when it won’t ship | @437141 Hi Balla, pre orders for the iPhone X are open today. -DJ"
"So disappointed by @115714 customer service today. After over 15 years, we'll be looking for a new carrier tomorrow. | @437142 This sounds wrong. What is going on to make you feel this way? We would like to know to give you a hand before you make a decision. - JF"
I was just on the phone with @115714  for 56:22:10 n they put me on hold n then hung up on me #ReallyPissed😡😡😡😡😡😡😡 | @437143 Hi! I will be happy to assist you through this channel. Tell me what's going on and I can help you. -ED
"Ah the joys of having @115714 at my house https://t.co/F5C9HzDvSb | @437144 Hey, let's check on the coverage for you. Shoot us a DM providing your ZIP and nearest cross street! - AW"
Been up for the past 1.5 hours refreshing the page to order the iphone  X for my dad and @115714 it's your verification that's failing HELP! | @437147 Hey!  Please try again and let us know if you were able to pre order your device. We do apologize for any inconvenience caused. - KP
"Sprint you did it again, you have the worst service and customer service. #sprint #losangeles #fraud @115714 https://t.co/bI39ucMHb2 | @238992 Please send us a Direct Message, so that we can further assist you and address your issues. -AP"
@sprintcare another year @115714 messed up our contract for reorder We jump through hoops & basically beg for new phone 14yr customer! #sad | @437148 If you are having concerns with your Apple X pre-order; please DM your contact information. https://t.co/rMApsV8PQY
"Thanks for screwing me on BOGO note 8 @115911 @TMobileHelp 
If your gonna offer BOGO and then deny me because I paid it off early after multiple CS reps told me I'm still eligible even if I pay them off early.. this is why I will be going back to Verizon | @437266 Have no fear, Danny Boy is here! I'll be your BOGO superhero here to save the day!! Shoot me a DM! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911  that is ridiculous you can’t commit to a time frame that was given in store for My Iwatch.... | @437267 Rubi, we're happy to address your concerns. Please DM us. *GiselleM"
@115913 @TMobileHelp Ordered IPhone X at 12:30AM. Order has been processed wrong 3 times. Over 5 hours on phone! Supervisors can't fix. | @437269 @115913 Let's get this order all sorted out! Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice
"@115913 @115911 customer service just told me I can't be accepted me as a customer but I can't be told why. | @437270 @115913 We'll ensure all of your concerns are addressed in full, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp we ordered a iPhone x at midnight over the phone, still no confirmation email. I (cont) https://t.co/c5lIJpelDb | @437271 Hello I'm sorry to hear that you are not receiving the e signature email. Can you PM me so we can see what's going on. *HammamN"
"got my pre order @115911 got the best customer support, thanks for dealing with me | @437272 No thank you for being the best part of T-Mobile!  We're just a DM away if you need anything! 👍🏼🤙🏼 *Frank Maez"
@sprintcare I think it is truly sad that @115714 hasn’t issued an apology for the major website issues last night.  I was online 2-4am cst. | @240351 If you need any further assistance we'd be more than willing to help. Kindly send us a Direct Message. -KK
"@sprintcare I think it is truly sad that @115714 hasn’t issued an apology for the major website issues last night.  I was online 2-4am cst. | @240351 Good day, we do apologize for the inconvenience you encountered with the site last night. -KK"
I was trying 2 upgrade to iPhone X with @115714 @sprintcare but the representatives R such morons they don’t even know shit. Wasted my time😡 | @437302 This is not the way we want our customers to feel. Was that through Telesales over the phone or Online? -JE
"@sprintcare What part of ""we've got you covered during Hurricane Irma"" equated to a $200+ bill? https://t.co/a1rXDkTxUO | @437303 Can you elaborate so we could further assist you.-DD"
"It’d be nice to be able to get ahold of @sprintcare about an actual issue but I’m stuck on hold due to everyone buying an iPhoneX | @437304 Hey Rich, your time and business is valuable to us and we would love to look into the issue your having. How can we help? -SB"
@115714 go fahk yaself | @437305 Sounds like something we should look into. What's going on? -JT
"@115714 don’t text me asking for a early payment when my shit ain’t due until the 11th | @373900 Hey, can you direct message us so that we can check this out for you? -CW"
@TMobileHelp Can I get a Dm? I need some help and I have a few questions | @437436 Absolutely! Send me a DM by clicking on my photo! https://t.co/zXrDYDCnIa *Bridget Wren
@TMobileHelp I had a few questions regarding an order. Would you be able to help? | @437438 We are happy to help! DM us we got you :) https://t.co/hhkfSa6wT7 *JenniferJackson
"@115911 here we go again.  Seems like every month it's something new. One lie after another from your reps just to get off the call! | @437440 What's going on? We absolutely want to help! Send us a DM, we've got your back! *KittyG"
"@TMobileHelp if I’m switching to T-Mobile from Sprint, can I come to a store to pre-order the iPhone X right now and start the process ? | @437442 Awesome, I would love to help get you started can you please send use a direct message *ElizabethT"
"@TMobileHelp if I’m switching to T-Mobile from Sprint, can I come to a store to pre-order the iPhone X right now and start the process ? | @437442 I am so excited you are looking forward to getting this iPhone X, it really looks amazing! Please take a look at ... https://t.co/AW7YH7gQCh"
Good try @115911 last time I did this they “say” they never received the phone I sent in and never credited the account the $300. #nothanks https://t.co/nEgq2iI0Fl | @437443 Hey Katie. We're happy to look at this with you and get this resolved. Please send us a DM if you would like to chat *ErikS
Don't ever pick @115714 as your service provider. They have terrible customer service. | @437444 Hi Castro! This is very concerning. Can you please elaborate on this for us. -TT
@115714 can you dm please.. | @437445 Hi there! How can we assist you? -L.O
"Four people ""working"" at the @115714 store but only one can acceptable help people? #Fail #QueueUp | @437447 Thanks for the information. Were you able to get your issue resolved? -ES"
"Apparently @115714 don't give a 💩about loyalty. Been a customer 4 over 14 yrs. Online, #Sprint store visit nor a ☎️ call could resolve issue https://t.co/FGUhFWIGg9 | @437449 We would like look into this issue for you can you please tell us more about the issue you were calling about? -TR"
"@sprintcare i have one more payment left to complete the 12 payments required to upgrade can i pay that in advance? | @437450 Hi Jesus, can you please send us a DM for further assistance. -KT"
Listen !!! @115714 @sprintcare  I swear to God! I've called y'all 3 times now!!! None of  your workers have helped me with my oh so simple issueeeee!!!!!! Help me!!!! | @437472 Hey there! We don't want you to have problems. What's the issue? Please send us a Direct Message to further assist you. -AG
@115913 I tried to take back headphones I rcvd as gft but already have them and need payment cc? Return policy on credit cards is AWFUL! | @437581 @115913 Hey Will! DM me so we can get to the bottom of this together https://t.co/Nr93OTtXRx *TaylorBest
@TMobileHelp roughly how many days will this take to process my purchase? And how accurate are the shipping dates? https://t.co/h7ofKbkGd4 | @437586 Hey Haylie! Shoot us a DM and we can go into details about your order! :) https://t.co/znHA9pL0mM *BrendanLee
@sprintcare how does a customer REALLY talk with the CEO? Sending him an email does nothing but get a rep to call for an hour and me crying | @437598 Hey! We saw your post. How can we be of assistance? -AL
@sprintcare Why haven't I gotten my refund after 9 months? | @437599 Hi there! Let us take a look into this for you. Shoot us a DM to assist. -JA
"@sprintcare when I try to upgrade my phone online it says ""failure to initialize cart"" | @134769 Corey:  We can assist.  Please DM us your contact information."
"Every @115911 store tells me something different every time I go in there | @437773 I know how important consistency is and want to make sure you get all the info you need. Shoot me a DM, and let me know how I can help. *JPL"
@TMobileHelp @135517  @115913 trying to order the iPhone and getting a run around a few hours already. Terrible! | @437774 @115913 I want this to be as smooth as possible for you. We'll be reaching out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp hello just transferred from a shared plan to my own account. Could you tell me what my IC is | @437776 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp just switched from ATT, preordered X last night, got call this afternoon there was error and now my phone won't arrive in time! | @437779 Good afternoon! Send me a DM, let's look into this! :) *TiannahReagor"
I spoke too soon @sprintcare @115714 took my $250 and canceled my #IPhoneX order! UNACCEPTABLE. Wow! 🤔😤 I’ve had it with them already. | @428688 Please DM your contact information so that we may review your order status and see what happened. https://t.co/rMApsV8PQY
"@115714 ‘s new slogan #WorksForMe is #fakenews it never works. | @136459 Your post brings great concerns to us. Please send us a Direct Message, so that we can further assist you. -ES"
@sprintcare I'm really tired of poor service from Boost Mobil! Coverage isn't as advertised & goes out a lot & customer service is terrible | @425802 This is concerning. Can you further explain your issue so I can better assist you? -ES
"@115714 you really do need to make your site and mobile site more user friendly because it SUCKS | @121149 How can we be of assistance today? Please send us a Direct Message, so that we can further assist you. -JE"
"I literally just missed the lives of my grandchildren waiting in line @ @115714 | @437801 Wow, what's going on? We want to help you. -NL"
"@195107 Hi Mr Gallegos, I've been a loyal 10-yr sprint cust w/5-lines on my acct. idk who to reach out to anymore and I'm at a loss. | @410245 @195107 Hey DJ- We would be happy to look into your account and see how we can help. Please DM us your contact info and let us reach out to you."
Hey @115714 why is the network in PDX so terrible? It’s not like I’m in a remote area... https://t.co/CWbAhORKQP | @437802 We would like to assist you with this issue further. Let’s continue to talk in DM so we can further assist you. -ES
@115911 i am very frustrated! | @437904 Why? What's going on Yankele? *JasmineS
@TMobileHelp Early orders placed when the shipping chart still read Nov. 2-3 are locked in for that date right? @115913 confirmed this | @120053 @115913 I've got you covered and will reply via DM right away. *AshleyNelson
"After the mess trying to get an iphone x and getting lied to multiple times, i will be canceling and going elsewhere @115911 | @437939 Please feel free to send us a DM so that we can answer any questions that you may have, Tim! *PennyC"
"Its a shame that the @115911 store I bought my note 8 from isn't participating in the Samsung pay rewards! | @434953 Hey Imarie, let's get more info on that. DM us, we're here to help. *JoanO"
"@115911 Been great a few years with you guys. Switching carriers because of the JOD down payment changes. Best of luck! | @437940 Hey Will, we would hate to see you go. Send us a DM, we want to turn this around! *KittyG"
@119511 do you guys help switch from @115911 | @326775 I’d be happy to continue where we left off! Send me a DM & I’ll take excellent care of you! <3 https://t.co/8bwUUpcpQf *ChristalleBarron
"@TMobileHelp @115913 alcaltel linkzone promo a steal but a pain. 1hr at store and 38 minutes (still counting) on phone still cant get | @437941 @115913 Let's get this all sorted out for you, Thuc. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Funny my phone won't connect to my wifi without location, yet my husband's identical phone works. @115714. Cell towers do not work here. | @437955 Hi, we understand that this can be frustrating to you. Please send us a DM so that we can further assist you. -RA"
"@138028 your office just swamped haven’t been able to get anyone in sales to call back all day. | @437957 We would love to look into this. Please send us a Direct Message, so that we can further assist you.-DD"
i fuckin hate y'all @115714 | @437959 This is not the feedback we like to hear. What makes you feel this way? -RL
@sprintcare Can you tell me what the additional insurance cost will 4 the iPhone X? I'm sure it's more then the iPhone 7 or my Galaxy S8. | @303820 Currently the price of insurance remains at $13.  However there is a potential price increase come January 2018 to $17. Thank you.
@115714 where is my LTE? I pay every month to have coverage that doesn’t even exist anymore lol | @432165 Did you try the PRZL update? -IB
Does anyone’s #sprint order still say pending for the #iPhoneX | @128818 Your order will remain pending until the device is launched and shipped.
@115911 @tmobilehelp the gift that keeps on giving. this is getting seriously ludicrous. | @435359 @115911 I want to ensure that you have all the details and I just replied via DM. *AshleyNelson
"@115911 needed nano sim for pixel2, I showed online price 4 10$, waited +1 hr, ""we don't honor online prices"". Terrible to #magentaroyalty | @212304 Hey Heather, we want you to have the best value of your #UnCarrier experience. DM us and let's talk. *JamieK"
@TMobileHelp does this mean I’m not guaranteed the phone on launch day? Hoping I would get it on 11/3 since I stayed up till 4am to get it.. https://t.co/lPVointQ0F | @124344 I know this is a very popular device with limited inventory.  Stay tuned to the T-Mobile App for updates.  DM any ?s. *NevinBruce
"@115714 horrible service | @438106 Wow, what's going on? We want to help you. -AF"
@TMobileHelp how many times can I upgrade with JOD a year? | @216681 Thank you for reaching out to T-Force today. My name is Sarah and I will be your #magentamechanic I am eXcited to... https://t.co/UdcyfrgWs6
Hey @115911 why does my iPhone x pre order say cancelled? | @399045 We'd be happy to take a look at your pre-order Juan. DM us and we'll investigate. *KananiB
"@115913 @115911 what is a ""total upgrade support charge""? Its $20. I thought we were against the undisclosed shady fees of att & vzw... | @347880 @115913 We always want to be upfront with you regarding any charges. Send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115913 service and I don’t think your team is taking this seriously.. Help! | @363301 @115913 We always want you to have the best experience possible. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice
"I love how @115725 website is so well organized. @115911 and @115714 websites are a mess and confusing. Y'all should do better. | @438250 Wow, what's going on? We want to help you. Please send us a PM and elaborate more on this for us please. -R.A"
@115714 I would pre order from sprint. Crap service! | @438251 Oh No! What's going on? What seems to be the issue? Please follow us @sprintcare for assistance -MP
"@115714 @sprintcare what's the point of the #iPhoneForever program if I have to pay the ""remaining bal"" on my phone even after 12 mo??? 🙄 | @438252 Hey Kerry, I'm here to help. Can you please send us a Direct Message for further assistance. -AD"
@115913 your customer care has no clue. Want to know JOD pricing. Been with tmobile for 10 years. @TMobileHelp | @438382 @115913 Let's get your questions answered. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115911 has really let me down. It’s too bad. | @438383 Hey Andrew! That's definitely not what we want to hear. What's going on? We would love to speak with you, DM us. *ToniciaP"
@115911 y’all have the worst customer service reps ever! And if I don’t get my money back y’all will have a lawsuit coming 👌🏾 | @438384 What's going on?! We're here so you can have the best experience with us. Send us a DM! *TerriL
@115911 @TMobileHelp Also language barrier when speaking with reps that causes confusion!! I'm done!!! | @438385 Oh no! Let's turn that frown upside down! Meet me in the DM from this link- https://t.co/W3cyuk6dh9 *DebiChavarria
hey @115714 tell me why I have 3 bars but no service? y’all really pissing me off | @438391 Oh no! That's concerning. Please send us a DM to be able to figure this out. -EM
@115714 is by far worst wireless provider praying Virginia i  ever had | @438251 We want to work with you on this. What seems to be happening? -MP
"@sprintcare Thanks for helping by scheduling an appointment at a store that couldn't help with the problem that we were having! #NotHelpful | @438392 Please, send us a DM with more details of this case, so we'll be able to help. -DP"
@115911 SUCKS! that for getting the offer $300 on the iPhoneX you NEED TO GIVE A TRADE IN What about the ones that doesn’t have 1??? | @438526 Hey Ed! Let's chat...I can find you a deal special to your account! Shoot me a DM! https://t.co/oIBK3mlmoz *DannyHarvey
"I dislike @115714 very much #hatesprint | @438543 Wow, what's going on? We want to help you. -R.A"
"#Sprint is holding me hostage!! Worse service ever. #Verizon I'm coming home🚩🏳 | @438544 Klaudia Osorio, what's going on? What's the issue? -KJ"
I swear @115714 with sprint data u have to have WiFi or this shit will not work | @333944 Sounds like something we need to look into. Please send us a Direct Message so that we can further assist you. - CE
"Wow @115911 @115913 how you guy drop the ball twice for a customer in one and then tell us there is nothing they could do for us. | @438658 @115913 We can do better than this. DM me, I'll help turn this around: https://t.co/c6ROkAqiws *HollyAdams"
"@115911 really needs to teach their customer service to accept mistakes were made and treat loyal customers like they want to keep them | @438660 Hey, Daniel! We definitely hate to hear that. Shoot us a DM so we can make it right. *ToniciaP"
"@115911 @TMobileHelp could you go 90 days without a cellphone number in this day and age? | @438661 We understand how frustrating this situation could be, Ill be glad to assist you with this. Can you direct messag... https://t.co/6AF62Q5m5S"
"I have had the WORST @115911 customer experience. it is truly unbelievable. If they were interested in #customers @115913 you should reach out to me on this one. | @438663 @115913 Getting you the best experience is our top priority! DM me, I'll assist: https://t.co/c6ROkAqiws *HollyAdams"
"Proving @115911 isn’t always so great. Full bars and .08mbps dl in NYC. https://t.co/8c7ZzFxpIQ | @438664 Let's make it great, Leon. DM us. *GiselleM"
Does anyone know if @115911 does trade ins for the Apple Watch series 3 LTE? #AppleWatchSeries3 #neverwearit #rathertradeitin #apple | @435889 Hey Vinceti. Let's take a look at your options. Send us a DM and we'll chat *ErikS
"@115714 @sprintcare I ordered my iphone x early morning and i saw on https://t.co/RZBuc2rsIL says ships by 11/3. Will i get my X On 11/3? | @438671 Hi Nefti , You can check back https://t.co/RDgqxv7W9w ever so often to get updates on when you will be receiving your device. -TT"
"Hey @sprintcare why do you even suggest setting high speed data limits if the website always crashes and won't save ur changes?#useless | @125957 Hi there, thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"@sprintcare am I able to trade in my iPhone 7 as credit to pay off my lease? I would like to bring a pixel 2 to sprint. | @299573 To better assist you. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
@115714 service blaming me instead of helping https://t.co/uXPPUr6Aep | @205485 Hello James? Were you trying to upgrade online? And are you having service issues? Please DM us so we can help. Thanks! -DD
@115911 I should have preorder the iPhone X with @115858.Their credo would have been at least repaired the relationship vs destroying it. | @438658 Our team is here to help. Can you DM me so we can chat? https://t.co/c6ROkAqiws *HollyAdams
"@115911 called 3:45 am to order a iPhone 10. Was told required a down payment due to cost of phone Paid it. Found out info was a lie/error | @438803 Hey there, Eric! Let's talk more about this! Send us a DM! *MelindaR"
@115911 been on hold for the business line for over 23 minutes | @438804 Whats going on Charlina? Things are busy with iPhone pre-orders but we'll never leave you hanging! DM us *MelJ
I've been going through IT with @115911 OMG 😠 I SHOULD HAVE STAYED WITH AT&T @TMobileHelp  WAS NO DAM HELP AND I'M OUT 400 INSERT SAD FACE😔 | @438805 Hey Moni we will make sure we do everything we can to help. DM me here https://t.co/LCoTGMV7tC. *KennethStone
@115911 Need some help with my wi-fi calling not turning off. Even when it says disabled via settings galaxy s7 edge. Thanx | @438806 We can certainly help get that setting turned off. Shoot over a DM so we can assist. *JPL
After I pay off this iPhone 7+ I’m taking my services to @ATT or @115714 fuck @115911 | @438807 Let's work this out. We are always going to be right here for you. *JeremyJ
"Quick question @115911 - If you wanted to upgrade an iphone, do you still have to purchase a sim started kit. I already have one. | @438808 Congrats on adding a new device to your line-up. Come on over to DM and let us take a closer look for you. *JeremyJ"
"No wonder why people hate @115911 they are a fucking scam | @438807 Ayo, we're happy to address your concerns. DM us. *GiselleM"
"Well at least the shipping is free for my new iPhone X @115714 | @438820 Hi there, the shipping, activation and upgrade fees for iPhone X  cannot be waive unless you have multiple orders. -SH"
@115714 #GetItTogether https://t.co/cjmmn9gJma | @438821 Hey there! Thanks so much for the post! What’s going on? --OC
@115714 any chance I can get an update on my ticket? Customer support was extremely unhelpful SD4631434 | @438823 Hello. I would be more than happy to take a look at this for you. Allow me a few minutes while I review the ticket. -KW
@115714 when are iPhone X preorders going to ship? | @438824 Have any questions? I’ve got answers! Visit https://t.co/SJJrKgzwWT to check shipping timelines for your pre-ordered device. - JS
@115911 i tried pre-ordering iPhone X since 4 AM this morning... and i kept getting redirected to select the iPhone 8... boo.. what gives? | @438956 I don't blame you for feeling that way. Upgrading should be a breeze. Shoot me a DM so I can help out. *JPL
"I think I ordered an iPhone 8 by accident lmfaoo @115911 stop my order! 😩 | @438957 Hey, we want to help out! DM us. *DayoG"
"@115913 sure would like some help dealing with @115911 . service 4 2 days/cancelled and getting billed for an entire month. CS no help | @438958 @115913 I want to fully sort this all out for you, Justin. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 having an horrible experience at store 1269 | @438959 Hey there, Ryan! We want everyone feeling the #MagentaLove! Send us a DM with some more info! *MelindaR"
"@115714 The worst experience ever! Not only did I wait up to order the iPhone X, you took my $ & canceled my order #helloverizon @115725 | @438971 Hi there, I would  like to assist, please send a private message. -AF"
"Fix this shit @115714 https://t.co/lJoubkVjwu | @184290 If this doesn't work, please close off all browsers and re-open the link provided in a new browser. -JC"
Fix this shit @115714 https://t.co/lJoubkVjwu | @184290 Please try using the website 'https://t.co/0qBF3Cekat' again. -JC
Fix this shit @115714 https://t.co/lJoubkVjwu | @184290 Are you trying to Pre-Order your very own IPhone X device? -JC
"@115714 time to update your coverage map 🤓😂🤣 https://t.co/NAdZX14vjN | @438972 We'll be happy to help, please send us a DM so we can further assist. -AT"
"@TMobileHelp why don’t I have service while roaming? | @439099 Whoa now! Send me a DM, we can get to the bottom of this - https://t.co/UOOUCn8nWm *JeremyKelley"
"@115911 @115913 disappointed was charged 20 upgrade assist fee and I had to do a follow up due to not fully completing | @439100 @115911 @115913 @115913 I see your DM's, we'll meet you there! *HollyAdams"
"@115911 been on the phone for 20 minutes getting transferred to different machines same thing every month. | @439101 Hey, we are here for you! DM us, let us turn your experience around. *DayoG"
@115911 how was I in your store for 2+ hours and I still left without a phone? Over an issue that is NOT my fault | @439102 Hey! Send us a DM and let us know what's going on. *NaeJ
@115714 what are your deals for the iphoneX. Possibly looking to switch networks. I’m over this tmobile crap. | @117235 Good evening. We will be happy to assist. https://t.co/1ce4njbAsO
I have been with @115714 for over 15 yrs and can’t believe how bad there customer service has gotten! Time to leave! | @439114 I would definitely hate to see you leave. What issue(s) are you currently being faced with? Please let me know. -JJ
My girl has @115714 and fuck her phone is so slow 😒... | @439115 Hey I saw your post are you having issues with your service? Shoot me a DM so we can look into this. We are here to help. -IB
"my fucking God I hate @115714 I can't even watch a fucking video at my house because of my shitty phone service throwin this shit away soon | @439190 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
@sprintcare is there a corporate number I need to put in a complaint | @439209 How can I help you?
@sprintcare is there a corporate number I need to put in a complaint | @439209 Hello there! It would be my pleasure to assist you.
"@115714 bait and switch. Promised 2 échos for pré orders of HTC 11. Pre ordered and then got excuses. No Échos. #fraud #baitamdswitch | @439211 Hello Amy, what happened and how may we help you?"
@115714 | @439212 Thanks for reaching out. What questions do you have? -DS
"Still haven't been refunded for the charges made to my checking account in error. Was told it'd take 24 hours. It's been 4 days. @sprintcare | @259310 Hey, this is not good. Shoot me a DM for further assistance. -KA"
"@TMobileHelp switched to T-Mobile yesterday ordered an Iphone X today, and I cant change my shipping address? #worstcustomerserviceever | @439316 Hmm that's definitely not the X-citement we intend to see! Shoot me a DM! I can help! https://t.co/HTgeLMEYEm *DonHebron"
"@115913 I have an issue with my iPhone X preorder and I spent 2 and 1/2 hours on the phone. Can you help? | @439318 @115913 We're here for you, Malik and we'll dive right into this. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp if I wanted to upgrade to a note 8, would I have to pay a down payment even with JOD | @439320 Hey Chris we can get you the info you are looking for. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
@115911 can I please get my text messages delivered consistently? I've already called about this 2 times. @115725 never had this issue. | @439321 Oh No! This is no good. We are here to help. Please send a DM so we can assist you. *AndreS
@116447 I need to cancel the service without having to pay for any extra charges. Very very horrible services. | @439333 Hey Vishwa! Team @116447 can look into this for you. Please send us a DM with you contact information.
"Y’all need to fix my damn phone @115714 because I’m damn near ready to switch to @115911 | @439334 Hey, this is concerning to us. What's going on? We'd like to help. -CD"
@115714 ordering an iPhone X felt like pulling teeth with your customer service. On the phone for an hour and I just hung up. 7 year client | @439335 Hey! We're sorry for the trouble. Did you attempt to order the device on our website? -NL
"I'm promptly leaving @115911. Personal info selling assholes. You have an enemy for life now. 

https://t.co/XK2KvkUN50 | @335467 Woah what's going on, Seanie? DM us here with some details so we can look into this with you. *BlakeT"
"@TMobileHelp I purchased a T-mobile Samsung s8 Plus thru https://t.co/bDBvcMXOM1 and is having issue getting my phone unlock! Please help! | @439357 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp By the way, can I use my virtual line (Digits)  with a ZTE quartz watch? | @439507 DIGITS is amazing! Shoot me a DM and we'll take a look into this. https://t.co/i0i27Ors9t *AdamJudge"
"Hey @115911 why am I paying for LTE services in LA when I'm not getting it? 😭😢😩 @115913 https://t.co/S338EFyujp | @439509 @115913 Let's make sure you're getting the best possible service, Aric. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp beyond thankful to 2 of tmobiles peole who helped our family so much in this time of crises. Will never forget the kindness | @437121 You are so very welcome from the bottom of our hearts, Vira! <3 *AshHebron"
"So it doesn’t really matter if u r a Jump on demand and have an iphone 6s or 7, the down payment is always gonna be almost $300...@115911 🤔 | @439510 That's not the case Anthony. It all depends on customer profile and tenure. Send us a DM for assistance. *JasmineS"
"Why has my service been TERRIBLE no matter where I am?! I’m literally fed up with @115911 at this point 😡 | @439511 Oh no what happened? DM us, we can make sure you're always connected. *JoanO"
"Even the in store employees are dumb as fuck @115911 I don’t have an account what’s so fucking hard to understand | @438384 What happened at the store? DM us, we can straighten out whatever is going on. *JoanO"
"Dear @115911 my data has been crap lately and before you ask, its been crap everywhere I’ve been before where it has worked perfectly fine. | @439512 I know you count on those super fast speeds and I want to help get things back to how they've been. Send me a DM, right away! *JPL"
"@115714 put on hold. | @439520 Oh wow, this is not something we want you to experience. What issue were you having? I'd like to get this resolved for you. -CD"
".@115714 is about to lose a #customer if someone from their 105th street and 3rd Ave. store in #NYC doesn’t stop calling me and hanging up. | @119287 You're important to us, and we don't want to see you going anywhere! Please DM us so we can talk! -Maria Q"
"At this point im so over @sprintcare waiting to get pay so i can payoff my lease (own my phone) and switch to @115911 #sprintltesucks #tmobileischeaperwithbetterinternet | @439521 Hi Miguel, I am here to assist please send a private message -AF"
"Seriously debating on leaving @115714 . Rep was trying to rush me off the phone when I asked to speak with a supervisor. | @439520 Hey, thanks for reaching out today! What's going on? I'd love to help. -CD"
"@115714 has, without a doubt, the worst customer service of any communications company I have ever dealt with. | @439523 Wow, what's going on? We want to help you, just send me a DM. - RR"
"@VerizonSupport yo dawg, I wanna switch from @115911 - got a few questions | @424789 Hey Sean! We would love to continue to work on this with you and make things right! :) Meet us back in the DM! *BrendanLee"
"@115911 I just switched from Sprint and I'm so upset at your sales staff. Nothing but a bunch of con artists! Liars!! | @439621 Hey Sue, send us a DM and let us know what's going on. Let's turn your experience around. *ChanneyT"
@TMobileHelp Hey guys I have a question | @439622 We're here for you! Send us over a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez
"@TMobileHelp so shouldn’t your support agents know the difference between an iPhone and an android? Seriously. | @439623 Absolutely! If you have a question about anything technical, please DM me. https://t.co/I6eWC2B8S0 *JohnWard"
"@115911 your retail support sucks! Returned two phones 3 months ago and now my credit is affected due to a debt collector on the balance. | @439624 Hey, let's look into this together so we can make sure everything is resolved for you. Send us a DM! *TerriL"
@115911 your Tech Support is garbage. Come on now... they should at least know the difference between an iPhone and an android! | @439623 Oh No! We are here to help. Sorry for any inconvenience. Please DM us so we can assist you. *AndreS
@116447 your guys just called me and i could not even hear them. #funnynotfuny | @439333 Team @116447 apologizes. We will attempt to contact you again.
@sprintcare Come do me a favor and alllow me to bring my device to @323864 Bought phone off @115937 and my FP sim is not working. | @439634 Can you please share with us more details about your current situation? -AP
"@116447 @sprintcare @115714 Why am I told I have to switch plans when I have the iPhone forever plan? Wouldn't that also cover X? https://t.co/woIDEyJX8W | @430965 Hello, we are sorry for any confusion. An agent with Team @116447 will call you shortly."
"@115714, you acting up on my upgrade 👀 | @439636 Hi there! Please elaborate on the issues you're having. -RL"
@sprintcare do you give discounts to students | @439637 Yes we do. Please click here https://t.co/t87Ag8pgR1 to see more details about our Discount Program. -LM
"hey, @115911 I need assistance. | @439738 You got it! What's up? *ValerieP"
"I paid my phone bill on time, but have no service!?! 🤔😤 what the hell, @115911 | @439739 No service on a Friday night? That's no good. Send us a DM so we can see what's going on. *KeithM"
Going to pay off my current phone with @115911 and switch to the one offered through Apple cause Jesus that’s half down on the phone 👀 | @319266 Oh No! We are here to help. Please DM us so we can assist you. *AndreS
"Hold that thought on @TMobileHelp... Two weeks and still waiting. | @362494 Hey Ben! I saw, your DM . I want to help. Meet me there! https://t.co/EBkVSbXyIs *LauraBeasley"
STILL receiving voicemails late. One from TUESDAY just got to me... which was important! @TMobileHelp | @127783 OH MY LANTA!! I am terribly sorry this keeps happening to you! Please send us a direct message so we can talk more! *JesseHynes
@TMobileHelp  Can you help me order a device? Website won’t let me process it | @351235 Sure can!! Just shoot me a DM! I got you! https://t.co/HTgeLMEYEm #X-Citement *DonHebron
"@115913 can I please get some help with my account. I have been transfered and passed around for two days | @439837 @115913 I want to turn this around for you. Please DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@115911 get ur shit together!!!!!! | @439839 Hiya, Jazmine! What's going on? Send us a DM with some more info! *MelindaR"
Can’t wait! @115858 Thanks @115911 #preorder #Nov3rd #iPhone10 #iphone #upgrade https://t.co/5pQuSZo8TK | @439840 Haha nice to see how X-cited you are!! :D T-Force has always got your back! https://t.co/HTgeLMEYEm *DonHebron
@115911 why do you suck | @439841 :( Let's change that opinion! Send us a DM with what's going on and we can work this out with you Jeremias. *TerriL
@115911 Im working at Washington Harbour but here so slow working your cellular data. Like a joke. Here not a village. | @439842 Let's take a look at what's going on with our service in Washington Harbour Murat. DM us and we'll investigate. *KananiB
"@sprintcare You really just outsourced to the Philippines?! | @439857 That's not good to read, what makes you think this way? What type of issues are you experiencing? -JT"
"I don't have anything against people from India, I just don't want to talk to you when I'm calling about service in these states. #sprint | @439858 We'll be glad to assist you through this channel. Please, send us a DM so we can further assist you. - VC"
"@115714 cust 4 6yrs.Thanks for making my decision to leave ezr.Not being able 2 access my own acct info when wanting 2 upgrade my 3 lines! | @439859 Hey there, this is concerning to us. Can you send us a DM so we can better assist you. -OA"
"When you disable @115911 Web Guard months ago, but it's still being a drunk fuck https://t.co/mioT2DXt99 | @439960 Hey Zenoxx, let's get this resolved. Send us a DM :) *ChanneyT"
@115913 when will T-Mo. participate with Online Apple iPhone Upgrade program?  Only TMO customers made to go into Apple Store to enroll | @439961 @115913 Let's talk about upgrade options. DM me: https://t.co/c6ROkAqiws *HollyAdams
Some of the worst empathy and resolutions with @ATT all week. I’m gonna give up on them for sure. Where you at @115911? | @439962 Hey Heck! T-Mobile would love for you to join the #MagentaNation DM us so we can get you started! *RodnellaK
@115911 and @TMobileHelp rocks! Thanks for all your help last night. Goodbye S8+! Hello iPhone X!! Had the phone preordered in under 10mins https://t.co/8rzl7USjuL | @439963 Woohoo! :D We are so happy for you! #Enjoy *PatrickUllmann
"@115911 thanks for helping me out, super friendly and helpful. Got my service back 😎 | @439739 Your #MagentaFamily always has back!  If you need us we are here  24/7 for your convenience! *VictoriaPollard"
@TMobileHelp thank you Shannon Pelletier for sticking with me until my issue was resolved. THAT was amazing customer service. ❤️ #aboutTime | @116157 That's FABULOUS to hear! Thanks for being a #MagentaRockstar! Have an AWESOME weekend! https://t.co/Hxjy5gDEwA *PeteHarman
"@115913 how does a 20+ yr customer get a discount on iphone w/ out being forced into a more expensive plan @115911? I am getting no luv | @439964 @115913 We've got nothing but love for ya. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@sprintcare your website has said iPhone x ships 11/3 all day, now it says 11/14. How do I know which one is my shipping estimate? | @439977 Hey there. Please send us a DM so we can further assist you with this issue. -KT"
Always loving @115714 even though I’m still covered (sorta) by @TMobileHelp @115911 @115913 https://t.co/dataf2P70r | @439978 Knowing that you're loving your experience with us makes us feel great! :) -JD
Both companies trash as fuck @115714 and @115911 https://t.co/6ZglAyrSVq | @439979 This is not the feedback we like receiving. What issues are you experiencing? Please send us a Direct Message. -SS
@115714 you guys have the WORST customer service . Been a loyal customer for 18 years & you guys have the nerve to hang up on my face . | @439980 This isn't good. Please DM us to review your concerns. - GS https://t.co/rMApsV8PQY
"Bro if @115714 doesn't get there shit together, I'm about to slide them. | @439981 We would hate to see you leave. Please send us a DM and follow us so we can assist you with your issues. -KG"
Done as fuck with this bullshit. @115714 you're the FUCCCCCKKKINNGGG WORST. | @439982 Hey! We do not want you to have this kind of experience with our services. Could you please inform us what is going on? -AR
@116447 the wireless service might suck but the cstmr srvc is top notch. Thnks 4 tkng care of my issues. Appriciate it.  @sprintcare | @439333 Thank you Vishwa for taking Team @116447 call.
@TMobileHelp if I trade in the iPhone 7+ through jump program for an iPhone X would that also get the $300 trade in? | @440056 Hey there Angie! Shoot us a DM and we can go into details about our awesome promotion! :) https://t.co/znHA9pL0mM *BrendanLee
@115911 just spoke to the worst customer service rep I’ve ever spoken to. Has no clue. Better send her back to training | @440057 Oh No! That's no good. We are here to help. Please DM us so we can assist you. *AndreS
"@115913 thanks for ruining another day, literally. Spend hours at the t-mobile store to get your mistakes fixed, again! #JODfail | @440058 @115913 Oh no! We want you to have the best experience. DM me so I can turn this around: https://t.co/c6ROkAqiws *HollyAdams"
#ITakeAKnee against @115911 & Samsung! Help stop corporate bullying! DM me if you have been treated unfairly by these 2 corporate giants!🤬🤬 https://t.co/TCRjklQT9h | @422437 We don't like any of our customers to feel they have been bullied! Please send us a DM! *MoniqueB
"I’ve been a sprint customer for a little over 12 hours and I regret it. @ATT will you please take me back? https://t.co/AIgKjK5LxY | @440066 Oh no! This is really concerning to us. Please send us a Direct Message, so that we can further assist you. -PP"
Fuck @115714 | @440067 What have you feeling this way? This is not the kind of service we strive to provide customers.-DD
"@115714 sucks! All they are doing is wasting my time! | @440070 Thanks for reaching out to us. Can you tell us, what makes you feel like this? -CP"
"wtf goin on with y’all g? @115714 | @440072 If you have any doubt or concern, share it with us. Please send us a Direct Message, so that we can further assist you. -AP"
@TMobileHelp am I eligible for the Jump on Demand program ? | @440151 I would love to take a look to see if you're eligible! :) Click here to send me a DM https://t.co/6eZrWJ9PIa *JustinRhodes
@115911 https://t.co/M3TnzTLxX9 | @366348 @115911 YES! That is what I am talking about! DM me and let's get you hooked up! *TreBrewbaker
@115913 I can't get the #GooglePixel2 and if I buy it I can't get the $325 rebate. Add a line? You about to lose 15 yr cust soon. | @440162 @115913 Hey! I'd be sad to see you go and would love to check out your options. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@115714 I am truely fed up with the horrible customer service. So with that being said, im now in the market to for a new phone carrier!!!! | @440166 We would hate to lose you as a member of our Sprint Family. Please send us a DM with details of your situation. -JR"
.@115714 is the worst. I have a fantastic phone thats shit cuz of the bloatware and terrible network. I'll be switching soon! | @440167 Hey there! This isn't the type of feedback we like to get from our customers. Let us assist with your service issues. -TN
"A big shout out to an amazing mobile company @115911 and @TMobileHelp
You are awesome! | @253350 We're only as amazing as our awesome customers! :) Glad to see everything is going great! *JustinRhodes"
"When having dinner next door to a @115911 store as a @115911 customer and have only 1 bar on 4G. 😑 Seriously!? No WiFi?? | @440246 Let's take a closer look in the area, and see what's happening John! Send us a DM at your convenience! *RickK"
#Sprint charging me the $200 that I paid last week. Talk about enraging me 💀 | @440252 Hello! Allow us the opportunity to better assist you. Follow us @sprintcare and please DM us to further assist you. -Y.F.
"@115714 has really drained me today. GN you all. ✌🏽 | @439520 Hi there! One of our agents is already assisting you through our secure platform. Please, check your inbox. -EF"
"@115714 Is website down? | @440253 Hey Bryan, It seems like you are experiencing some issues with our website, can you send me a Dm. -KJ"
"I’m getting terrible download speed and great upload, wtf @115913 https://t.co/LZI0yTlVPq | @440345 @115913 I want the best possible speeds for you, Mario. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @115913 I quit with this Damn company. I've tried to keep positive after the year of trouble, but it gets worse. | @332862 @115913 I truly want to turn this around for you, Casey. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"I'm torn. @TMobileHelp support has been so helpful, but I feel it's completely unfair to be charged a $20 fee when their site was crashing | @425503 Good evening! Send me a DM, let's get this resolved! *TiannahReagor"
@TMobileHelp so are y’all tryna play me or what’s going on 🤔 y’all said 72 hours and y’all would be letting me know something so what’s up | @440346 I see your DM! I'll take care of you there! *Becca Brandt
"@115714 I have been hung up on 3 times now by your representatives. No call back. This is not ok. | @440352 Hey there, what's going on? DM us for further assistance! - AW"
"@115714 I’m a little confused why a corporate store would be unable to order a phone you stock but a Mall kiosk can? Seemed more like a lazy employee issue but before I jump to conclusions maybe there’s a policy I’m not aware of? | @440353 You can follow this link https://t.co/X1DpDgk1EU , to locate, contact/make an appointments to any of our Sprint stores. - NA"
"No 4G LTE whatsoeverfor past two days in Chicago, what’s going on?! @sprintcare | @440354 Hi, please send us a DM so that we can further assist you. -RA"
"@115714 We need to talk ,please follow me and dm me | @440355 How can we be of assistance? Please send us a Direct Message, so that we can further assist you. - NA"
@116447 please read https://t.co/sNraqGaObL | @438823 We regret to hear we lost your business. Please send us a DM with contact information and a timeframe to contact @116447 https://t.co/ykST11EXyb
"@sprintcare looked at my bill today. why am i being charge two phone plans on the same plan? fishy business. | @440357 Hey there, glad you decided to let us help you with that billing issues. Feel free to DM us for further assistance -DE"
"Fuck you @115911 | @440432 Yikes! What's going on, Andy? *ValerieP"
"I need a replacement for my LG V20. Batery life is killing me. #BYOPixel @115911 | @440434 Hey Dale, thanks so much for reaching out. Send us a DM and we'll ensure you're getting the most of your battery life. *ChanneyT"
@TMobileHelp need help figuring out the holiday offer for the iPhone. Can you tell me if the black Friday offer will be better than today's? | @440435 Hello! My name is Michelle! At this time we have no information on the Black Friday deals at this time! *MichelleBradbury
@TMobileHelp need help figuring out the holiday offer for the iPhone. Can you tell me if the black Friday offer will be better than today's? | @440435 Keep your eyes on the T-Mobile App and https://t.co/9cBIeO8j44 They will probably be posted there before we know!:) *MichelleBradbury
"@115911 broke internet at SFO https://t.co/0eHPoNBzls | @440436 Hey there, we know how important it is to stay connected! Send us a DM and we can further assist you :) *ChanneyT"
@115913 @TMobileHelp still getting run around..have provided screen shots 2x..am told promise will not be honored.Supervisor please. | @157338 @115913 We will always explore every option. We've reached out in DM. https://t.co/lH0SH5fy2m *MikeRice
"... @115714 if i pay for Global roaming.. my service should be Rogers not “1x” 🙄 ... | @440443 Hello. Please, DM us with more details about your issues with the service. - GS https://t.co/rMApsV8PQY"
Yo if my flight goes up cause @115911 is on some dumb shit I swear to God. | @288407 We don't want to paying more for flights! I'm on it! Just responded to your DM! :) https://t.co/GXcACu8dxr *JustinPhillips
"I don’t get why I pay for insurance on my phone to only get sent a replacement that gives me so many problems 🙄 @115911 #overit | @378692 Wow, Kathy! Let's get you fixed up. Send us a DM so we can figure out what's going wrong with your phone. *KeithM"
@115911 your site and app suck balls today! No one is answering the chats and I can't order my phone 👎🏼👎🏼 | @440512 We definitely can't have that. Send us a DM so we can get you into that iPhone. *KeithM
"Yo @115911 @TMobileHelp your reception, reliability & speeds are terrible!! The worse, I get constant drop outs & no conndction in Orlando, Los Angeles & San Fran...will not recommend. | @440514 That is terrible and not at all what we want you to experience! Can we explore this more for support in DM? *BethanyOlley"
"@115913 @115911 @TMobileHelp can you explain this,Getting no service in many places for over a year! Not happy! https://t.co/0Q70QryXXx | @236609 @115913 We only want the best possible service for you, Arnold. Thank you for working with us in DM. *MikeRice"
"@sprintcare Will I get charged a late fee for using a payment arrangement ? | @440517 Hey there Mclntosh, yes you will get a late fee even through you set up a payment arrangement. -KJ"
@TMobileHelp Any word on when the Samsung S7 is going to get the new security patch? It's pretty annoying keeping my bluetooth off... | @440527 Reliable connection via Bluetooth is extremely importan! DM me here: https://t.co/E37bpdWEut so I can assist *StephanieTowers
wsup wit y'all today @115911 I can't even call y'all to see why my phone not working I need answers | @440528 You only deserve the best connection from us. Shoot us a DM and let's look into what's going on. *JamieK
"@115913 T-Mobile messes up, and all I’m asking is a full refund, and they can’t give me That?! https://t.co/8D12U8OUYB | @437904 @115913 We want to check this out with you and help. Please DM us so we can get started: https://t.co/cuEwtd2epS *DanKing"
This is always a welcome sight when you place an order... Cant wait to get my V30 from @115911 https://t.co/vpFLpXKeq1 | @159495 Woot woot! Updates are the best! https://t.co/b1rv6Im6uc *HolliePace
@TMobileHelp concern with my current bill.  Wasn’t told that it would increase this much. | @440588 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"the WORSE customer experience i ever went through. got hung up on.told false promises. never got call backs.get your shit together @115911 | @440589 Hey, Colleen! We definitely hate to hear that. Please send us a DM, so we can help you. *ToniciaP"
"thanks for letting customers know in advance that they need to know their PINs to pre-order the iPhone X. y'all are disappointing af @115714 | @440597 In order to do any changes towards your account you do have to login, which requires using your pin. Do you remember your PIN? -MC"
Fucking hate @115714 why is it so hard to unlock a phone? You said two days and been almost a week. And no one called me back. | @440645 Please send us a PM so we can look into this and further assist you. -R.A
@115911 @sprintcare @127051 I am counting down. My k w/Sprint ends on 11/17/17. I’m furious. The date can’t come soon enough. | @440646 Hello I am here and happy to assist you. Is there something I can help with? -FR
@TMobileHelp so we paid for upgrade program and site is telling us we are ineligible for upgrade for iPhone x -now we'll be way back in line | @440664 @115913 That is something that we would like to dig into. Let's get you on track for this upgrade. DM us and we can help. *AdrenaBentley
"ordered my iphone x (space grey)last night it still says order being processed, why  @115911 | @440666 Let's take a look at the order so we can ensure it is processed without any further delay. Shoot me a DM so we can chat. *JPL"
@TMobileHelp just went from iPhone to Android. And I can't receive any texts. Even after turning off imesssge. Don't have the phone anymore. | @440667 Oh no! That's not cool at all! Send us a DM and we'll help you get to the bottom of this! *TylerBrown
Who's the best wireless provider ? Anyone but @TMobileHelp | @440513 My offer to help out is sincere. If you change your mind please send me a DM.  https://t.co/bZG3n7w6ik *AdrianAlbright
@115714 you are trash !!!! wth is wrong with y'all ?! | @440749 Hey! What makes you feel that way? Please let us know and give us the chance to assist you. - WC
@sprintcare preordered the iPhone X @ 7:30am because it wouldn't let me preorder at 3am. The delivery said Nov. 3rd. Is that true? | @440750 Thank you for contacting us. Yes the preordered iPhone X will begin to be shipped on 11/03. -R.S.
@TMobileHelp is spitting facts I already know to make it seem like they're helping. I see right through your strategy. | @440838 We absolutely want to help in anyway we can! Send a DM our way if you need more info! https://t.co/69dhFOUgl8 *AmandaSansone
"@TMobileHelp my order fell through. Sent a message, please respond | @440840 Hi!  Please DM us again and we will be able to take a look at this for you! *LisaMarieArnold"
Ordered new Apple Watch 3 from @115911 this morning. Order status still ‘Processing’ 😔  But why tho? | @440841 Glad you got your watch ordered JD! Send us a DM @TMobileHelp so we can take a look at your order. *RodnellaK
@TMobileHelp  is estimated ship date means the Delivery date. Its regarding my #IphoneXPreOrder https://t.co/3bMAW2F6QN | @440842 You can always DM me here if you have ANY other questions: https://t.co/EoqAVShpFT *AustinWebb
"@TMobileHelp  is estimated ship date means the Delivery date. Its regarding my #IphoneXPreOrder https://t.co/3bMAW2F6QN | @440842 Great question! The ship date is when your phone leaves our warehouse, and the delivery date is a few days after. *AustinWebb"
"@115714, if I have my old (paid off) iPhone 6S+, can that phone be carrier-unlocked? Looking to possibly use it for foreign travel. | @359452 Hi there! Thank you so much for reaching out to us! Please send us a Direct Message, so that we can further assist you. -MM."
"@115913 https://t.co/JSsMgDQFTl | @440851 Hey there, send us  DM with details of your issues so we can assist. -KY"
"@TMobileHelp Hi, I'm trying to sign up for the trade-in/upgrade program for an iPhone X but neither the app nor the web is working for me. | @440973 Hello! My name is Michelle and I will be happy to help you take advantage of the awesome Promotion we have right now! *MichelleBradbury"
@115911 EWR major airport so very disappointing coverage really poor especially at terminal gates. | @427006 I appreciate you reaching out to us! DM me https://t.co/tCo20jmsK2 and I'll take a look at the coverage. *JelisaAbregano
"@sprintcare i got a galaxy s8 and your rep. Said we would get a $100 visa rewards card. Havent recieved anything. | @440989 Hey, thanks for reaching out could you send us a DM for further assistance. -LK"
@115911 i have an old t-mobile phone that i need unlocked. i followed all procedures but no luck. please help. | @441002 Send me a DM and let's look into getting that old phone unlocked! https://t.co/izQCWNdYgX *NickSuzuki
"@115913 hey i have a Phone # with you guys #tmobile but I have a phone! What should i do? DM me on insta | @441085 @115913 We're here for you and we can help you out right here, Andy! Send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"What’s going on with @115911 messenger in the app?? | @193073 Are you getting an error message, Samantha? DM us. *GiselleM"
"I am not one to complain on social media, but @115911 @TMobileHelp  #CustomerService is AWFUL! They have now lost a customer of 18 years! 😡 | @441162 I'm so glad you did bring this to social media Nicole, I want to get this turned around! DM me! https://t.co/GXcACu8dxr *JustinPhillips"
"Not loving deprioritization right now @115911 @115913 😞😞😞 https://t.co/9L4bAwDF9c | @441163 @115913 I want the best possible data speeds for you, Michael. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115714 your service sucks everywhere I go! | @441188 Well that's certainly not good. Let's look into this for you. Please DM us with some more details. -KT
"@115911 is literally the worst, might have to switch, hmmmm who wants a costumer? @115714 @115725 @ATT | @441189 We would love to have you! You can get a year free, click the link for more info https://t.co/teNGaHePQE . -KY"
"@115911 is literally the worst, might have to switch, hmmmm who wants a costumer? @115714 @115725 @ATT | @441189 Hey J, I am here to help with anything that you need! Meet you in the message thread? I got you! https://t.co/EBkVSbXyIs *LauraBeasley"
Good job @115714 steady providing the most non existent service. | @164264 If you are having issues with Sprint service we are here to help. DM your phone number so that we may reach out in the AM.
@TMobileHelp I been experiencing a lot of issues with this service and I'm tired of calling the customer centers... I need assstance | @441235 I'm here to be your #MagentaHero! Throw me a DM and I'll dig into this! https://t.co/i0i27Ors9t *AdamJudge
@TMobileHelp i want a prepaid iphone x | @438250 Congrats on upgrading to the new iPhone X! It definitely should be. Send us a DM so we can assist further :) *PatrickMcHenry
@115911 I Got Autopay Setup But Accidentally Payed Today So Please Don't Charge My Shit | @441238 Thanks for letting us know! Send us a DM and we will make sure you aren't charged twice! *ChanneyT
I swear @115911  just keeps making my experience the worst @TMobileHelp  has only been dm me I give up. | @438805 I can meet you back in the DM so we can sort through this! https://t.co/W3cyuk6dh9 *DebiChavarria
"@115913 I need help please dm me. you not support group your company in my town has item on display I want but  its no longer available | @280221 @115913 Let's get to the bottom of this for you, Kermit. We'll reach out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare don't really like how my bill can just increase without being able to do anything and online agent not helping | @441318 Hey there shoot us a DM, so that we can review your concerns & queries. - SP"
"@115913 I have a serious problem with T-Mobile, my pmt that caused my acct to be overdrawn w/o auth, 2x. Major hardship | @191955 @115913 Billing is my specialty. Please send a DM my way and i'll help: https://t.co/c6ROkAqiws *HollyAdams"
@115714 on the unlimited plan.  Is there a charge for 4G data? Like on the old 1500 plan. | @441355 With the Unlimited Plan there is a standard cost for both Voice and Data. Hope this information is useful. -SA
@115911 @TMobileHelp still waiting on my Pixel 2 XL. supposed to arrive on nov 27. is the $300 credit for add-a-line still available? | @441387 @115911 I've just sent you a DM back and look forward to providing you all the #MagentaDetails! :D *PatrickUllmann
I'm canceling my account. The service is not great for the amount of money I spend😕 @115911 should've kept @115714 | @441393 We would love to have you back! -KY
I'm canceling my account. The service is not great for the amount of money I spend😕 @115911 should've kept @115714 | @441393 Oh no! Where are you located? DM us here with more info to chat about this and assist you. We want to make this right. *ValerieP
@115913 worst decision ever dropping @115911 for @115714. All my friends I referred to @115911 love them and I'm stuck with @115714 🖕 | @132814 @115913 Come back! #SprintLikeHell *HollyAdams
@115911 my Iphone is effective and I'm aware that I can get another one for only around $100. Can I substitute it with a Samsung instead? | @441446 Oh no! You deserve a properly working phone. Let's take a look at what your options are Debbie! DM us. *KananiB
"@sprintcare im@trying to chat with someone online and the chat box isn’t appearing | @441456 We would love to assist. Please send us a Direct Message, so that we can further assist you. KC"
I don’t understand why @115714 has such horrible service 🙄y’all suck and need to update your phone service !!! Like asap 😡 | @441458 Looks like your having some service issues. We'd like to assist with this. Please send us a DM so we can continue. -KT
@TMobileHelp @115911 I am leaving T-Mobile due to their horrible coverage in Sacramento and starting a campaign for others to do the same. | @441482 We  want our coverage to be as awesome as you are!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@TMobileHelp my billing / shipping addresses are jacked up on our iPhone X pre-orders lol. DM? | @34643 Hey there Phillip! Thank you for reaching out! 

If you just want to DM me so I can assist you?

Thanks *PrakashP"
"@115714 has the worst customer service! This is honestly ridiculous! Now going on 4 hours on the phone with them and no one knows how to do there job so they keep transferring me around. EXTREMELY DISAPPOINTED! 🤬😡 | @441497 This is definitely not the type of feedback we like to see posted and we'd like to help. What's going on? Please send us a Direct Message, so that we can further assist you. -S M"
.@115911 @TMobileHelp worst customer service! Time to return to @ATT who I was with for 17 years. Only reason I left was for TMobile One. | @385630 We'd love to turn this around. Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@115911 450 for a pre order with jump 🤬 negative ghost rider #carnote where the promo | @441547 Hey there! Are you needing assistance? Send us a DM and we can take a look at your upgrade options! :) *ChanneyT
"@sprintcare trying to give a friend some phones and they aren't letting them activate because they said they are locked to my acct. HELP | @441613 Hey Jessica, send us a DM so we can further assist. - SP"
"Perhaps @117543 could use this in San Francisco since speed and indoor coverage is the pits https://t.co/kISyTkZ2Zj | @121672 @117543 Keeping you connected is our top priority! DM me, let's troubleshoot: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp Other carriers have released their iPhone X pricing, when will T-Mobile? Mainly JOD iPhone X? | @297995 Hey great question JP and I'm glad you asked :)  Hit me up in DM and we can chat more about pricing! *KimWilliams"
"@115911 I have a free line from a promotion a while back.  If I switch my plan from One+ to One+ w/Netflix will I lose it? | @441729 Hi, Chris! Send us a DM so we can go over details with you! *ElleA"
"@sprintcare did what you asked, logged in and tried to chat, agent sure was typing a long time... no response | @262947 Hey there, we do apologize for the long wait. Send me a DM  so we can continue assisting you. -OA"
Have I mentioned how much I hate @115714! Worst service EVER!! | @394335 Hey! What's going on? Please let us know in order to further assist. - EG
"Mood: 

@115714 absolutely sucks. January can’t come fast enough! 😩 https://t.co/mTPncJvkms | @435704 Thanks for stopping by. What's happened to make you feel this way? Send us a DM. - JM"
@116447 @115714 so you give discounts on IPhone X’s to people who have been with you 15 years and it’s their birthday right!?!? Please!!! 😀 | @144152 @116447 Team @116447 will be happy to discuss IPhone X discounts with you.  Contacting you to discuss options. https://t.co/rMApsV8PQY
"If you receive harassing phone calls from blocked numbers, @115911 will never help you. No matter if they breach contract with you. | @441804 Scott, we're always here to help! Can you give us some more details in DM so we can sort this out with you? *TerriL"
@115714 y'all shitty! One more month.... | @441817 Hey there! Is there anything we can do to assist you? Please let us know so we can begin working for you. KC
Seriously @115714 your network is trash highly considering switching to @115725 so Sprint give me a reason to stay... | @441818 Hey there Jesse. What's going on? You're having service issues? How long has this been happening? Anyone else affected by this? - DW
"@TMobileHelp your site is stuffed - it will only let me buy an iPhone X, LG G6, or LG V30 - not what I wanted. | @441874 I would love to help you get the phone of your dreams into your hands!  DM me: https://t.co/tdwt367vMq *NevinBruce"
"Uggghhhh I HATE @115714 | @442070 Hi, this is not the feedback we like to receive. Please send us a DM so that we can further assist you. -RA"
@115911 i didn’t know i could get such shitty service everywhere i go | @442159 You should be getting fantastic service Alexis! Let's get to the bottom of this! DM us. *KananiB
"@115911 what is your guys hold time right now? | @191666 What do you mean, Nicole? Send us a DM and let us know what you need assistance with :) *ChanneyT"
"I thought you were better than that @115911 all I want to do is buy the new iPhone x 😭 | @427711 Awh, Wendy! Send us a DM and let's get you hooked up! We are here to help! *BrookeK"
@115913 A ton of people are not happy about the JOD down payment. Still a happy customer but this last minute change is a Verizon move.. | @442255 @115913 I see we're chatting in DM. Let's continue there. *HollyAdams
"@115714 younhave poor service and after years of being a customer I am sick of your s%~+!! | @442266 Oh no, this is not the type of feedback we like to see from our customers. Can you shoot me a DM so I can help you out? -OA"
"Come on, @115714! My service has been sucking lately | @442278 Hello there! Please send us a Direct Message with details of your issue, so that we can further assist you. - RU https://t.co/rMApsV8PQY"
ay @115714 i just want yall to know that yall really need better notifications when changes in someone's account happens. ESPECIALLY if ive had the same bill every month for 3yrs. | @442279 Send me a DM to take a look at your concern. -BJ
"If I could break my lease with @115714 I would their customer service is crap and they lie to their customers. | @442280 Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 once again you manage to turn an upgrade into a regrettable experience.  Looking forward to the end of our business relationship once and for all. | @442281 Not what we like to hear.  Please send us a DM, so that we can further assist. - LP"
"@115911 almost $40 for a iPhone earphone jack? y’all playing. anyways I have a warrantee on my phone can I get a new one ? | @293312 Kez, what's going on with your phone? Send us a DM with the details so we can help! *KittyG"
@115911 yeet y’all are annoying and now i currently don’t have a working phone number with you! great! | @442346 Oh no! Let's figure this out with you and make sure you can have that device working as it should. Send us a DM and we'll see what's going on *ErikS
"@115913 I’m trying to upgrade all my iPhones in a t mobile store and something always seems to go wrong. #madashell loosing my business | @442347 @115913 We want everything to go smoothly for you, Rocio. DM us what's going on so we can help out: https://t.co/cuEwtd2epS *DanKing"
"@115913 @115911 Just moved to a new area. May have to rethink my network. 😢😢😢 https://t.co/0vgwzosvbz | @442348 @115913 We most definitely don't want to see you go, Ben. DM us anytime and we'll make sure you're getting the best available service: https://t.co/cuEwtd2epS *DanKing"
"@115911 I ordered an #iPhoneX but my account says an #iPhone8 is on order. It would be nice if at least you knew your arse from your elbow. | @353642 Hey there! Thanks so much for letting us know about this, send us a DM and we can get this double checked! *ChanneyT"
@tmobilehelp Thanks. I was just wondering. | @442349 T-Force is here 24/7 when you need us!  Enjoy the rest of your weekend. *Rosalyn C
"@TMobileHelp Is there a way to get a 4G LTE CellSpot V2 on a prepaid account? | @442350 Hi Jason! Not currently, but WiFi Calling will always work - or we can look into converting to postpaid! Send me a DM here https://t.co/43NmJRbdQL so we can go over our options. Thank you! :) *BrentHayashi"
"@115911 ""New Customer Acquisition. It costs a cell phone company about $350 to acquire a new customer."" Customer Retention: You spend ZERO. I have 4 lines and will leave. | @442351 Aw, why would you want to leave though?! Let us know through DM, and we can work this out. *TarynS"
@TMobileHelp @115913 trying to upgrade our two phones to iPhone 8 plus’s. Trade in phones only for bill credit? Why can’t I️ just trade the phones in toward the bill I️ get when upgrading? Our current phones are paid off. This is holding me from paying you 60/mo. | @442352 @115913 Let's chat and go over all of the details on our trade in program. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@Tmobilehelp Is it true that if you guess a puk number wrongly 10 times you'll need a new sim card, or is that a misconception? | @442349 Hello Peter,
Entering the PUK code incorrectly too many times can cause the device to permanently lock.  Send us a DM if you need help with this or other device security issues. *Rosalyn C"
@115911 where the blue dot in the picture of my current location very poor service internet speed is close to none please fix this issue @TMobileHelp https://t.co/ModqrTLfeW | @442353 Lets get you the speeds that you deserve. :) DM me! https://t.co/bwHAQCkoRc *DuncanWorks
"@TMobileHelp Sent you a DM, need help with my account. Thanks! | @442354 Thank you for doing so! You've come to the right place and we would be happy to continue to assist you in DM! We will meet up there and please know, we got you! *JonathanMacInnes"
"@TMobileHelp 
Which is good sir....samsung a7 2017 or samsung a9 pro?? | @442465 Hey there! Thanks for reaching out tonight!
Hit me up in a DM and we'll talk some more!
https://t.co/3mHIwa3Iyu *JoeR"
"@TMobileHelp Is there an issue with the payment section? | @442571 Hiya buddy, thanks for reaching out to #TForce.  Shoot me a DM and we'll get stuck in. https://t.co/RiC0LfPNWh *KimM"
".@442729 how can you work w/ @115911? “Unable to DL” photos in Moments. Affecting ALL wechat/TMO users. Cc @TMobileHelp @115913 | @442728 @115913 We absolutely want to explore this from our side, Connie. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 I don't know if this is your issue or Samsung but I've clicked on the notification and it won't go away. https://t.co/gVwtnc2EYJ | @442730 We appreciate you bringing this to our attention. Please DM us. We'll see what we can do from here. *GiselleM
"Thank You Sarah for the best help ever! @TMobileHelp | @117835 Aww, we love a good shout out! Thank you! https://t.co/9RTnmWVDJe *SamanthaSylvester"
@115911 sure wouldve been nice to have service on this long dark drive at 5am! Lynchburg va to Charlottesville va via 29N | @202651 Hey there! Send over a DM and let's take a look for you! We are here to assist! *BrookeK
@115911 Help! My call log has defaulted to only voicemails😕 I got a weird pop up in my text messages and now my phone is wacky. #nobueno | @443153 That doesn't sound like fun Tee. Let's figure this out together. Shoot us over a DM for assistance with this. *JasmineS
"@TMobileHelp isn't taking responsibility for their customer reps giving me the wrong information about my bill. Time for a new provider. | @443154 Let's turn your #Magenta experience around in DM, Wanda: https://t.co/AsNixOq0xa! *SekiaSmith"
@57869 is the worst phone company. Don’t use them. #Sprint | @443216 @443216 - Are you a current Sprint customer? What issues are you having? -LG
@115714 why is that your service is pure trash? | @442858 We definitely want you to have amazing coverage! Shoot us a DM for further assistance! -Maria Q
Remember when I tweeted last week that my phone kept going in and out of service @115714? Why is this happening again?!? SO ANNOYING. | @302562 Let's check o that services for you. Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY
"@115913 @115911 Help!!!! Employees both in store and @TMobileHelp have been lying to and misleading me. They don’t won’t let me sign up | @443324 @115913 @115911 We're all about transparency. I see your DM's, I'll meet you there. *HollyAdams"
"@115911 i drop calls 100% of the time on my route to work. Getting to the point where I’m thinking about switching carriers. | @443395 No service is no good, Chon, and we get that! Where are you located? Send us a DM with account details so we can get this right! *WhitneyJ"
"@115913 incredible, @188044 send me a bill for a non existing service. I don't have service since the hurricane. | @399186 @115913 I hope you and your loved ones are safe. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams"
"😭 @115911 @188044 @115913 Full Bar LTE w/o download speed #PRStrong #PRSeLenvantaLentamente https://t.co/DF9DdCLSFl | @443491 @115913 We're all about getting you the best speeds available. DM me, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp hi need to take the stinken black and white filter of my LG phone (love you guys) | @443537 Good morning! 😎 Thanks for reaching out!
Hit me up in a DM and we'll get that sorted right out!

https://t.co/3mHIwa3Iyu *JoeR"
"@TMobileHelp I need some help this morning 😍 | @313075 Greeting! T-Force is here to help! Can you please DM us please? Thanks, we look forward to assisting you. :) *MichelleJ"
"@115911 I need a new phone sooo bad | @443774 Hey there, Leslie! Send over a DM and let's check out your options! We are here to help! *BrookeK"
@115714 has been charging me taxes for state of MO and a city in MO.. I haven't lived there in 10 years... major refund?!? | @443843 Hello there! We would like to address this issue you are having. Please DM us for further assistance. -DD
"So not only did @115911 NOT activate either of our phones, they didn’t even put the SIM cards in!! Is this company run by small children?! | @225786 Oh no, Scarlett. Let's take care of that. DM us, let us make sure you're all set to use your devices. *JoanO"
Sprint’s website frustrates iPhone X seekers who got up early to pre-order the device https://t.co/nHCBHCUYU9 @115714 #iphonex | @398796 Seems like you're having issues. Were you able to get the order placed? -JT
Hey @115911 are y’all having issues with your website? It won’t take check or card. Keeps saying enter valid info Info IS entered correctly | @160334 We only want you to go through a streamline process. DM us and let's help. *JamieK
"This reply is a mess. Does the pixel 2 work on the latest T-Mobile network or not? What does ""those other great new tech” mean? https://t.co/Xtma5uo9cw | @206716 I want to make sure we're 100% on the same page. Please DM us so we can answer all questions: https://t.co/cuEwtd2epS *DanKing"
"@115911 @TMobileHelp if you screw up like this I'll start a customer service company that fires employees for driving loyal customers away. https://t.co/5CXFlIsnR2 | @444076 Good Morning, Alan.  We would be delighted to assist you, please send us a dm to better assist you. *DyanaOrtiz"
@sprintcare @125241 38 days Post María and NO signal in Humacao. 1x and 2.. is NO signal. 38 dias sin señal. PQ 1X y 2 puntitos no sirve😡 | @444089 ¡Hola! Entendemos su preocupación Todavía estamos trabajando para resolver el problema. -ED
"Had a horrible experience pre-ordering iphone X @115714 @sprintcare. Understand the high traffic but it was horrible beyond comprehension! | @444090 Hi Raza, just to confirm you did you get to place the order? -GS"
"@sprintcare Fuck you people worst customer service ever, not recommending you to anyone... | @390977 Why do you feel like that about us? What's going on? -JE"
"Is @115714 sold out of iPhone preorders? | @135929 Hello there! Feel free to pre-order through: https://t.co/YkzaDqVPKw If more questions or concerns, let us know! - FL"
@115911 I have a 5 line 6gb plan at $141 (Binge On and taxes included) to $180 (unlimited). Is there anyway to get an increase to only $20? | @444213 Umm! Let's look into this for you. Send us more deets in a DM so we can help you out. *NaeJ
@TMobileHelp Preordered the iPhone X & I think the wrong billing address may have been used for my credit card payment. Anyway to verify? | @444214 I've got your back on this! :D Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@115911 do you have a live chat option? | @444315 Hey! We do have a live chat option. We are here for you right here. Please send us a DM so we can assist you. *AndreS
@115913 my cell phone hasn’t worked in 7 years and for the last time I don’t want a new phone I want this one MENDED | @444316 @115913 I'd love to explore every option for you! Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@115913 https://t.co/nIHmITjcJV | @252592 We have sent you a direct message. Let's continue there so we can work towards resolving this ASAP. *ShelbyMartin
"@115911 cant fix the slow LTE at this location. | @444318 Slow data certainly won't do! Let's us check into this, so we can get those speeds trending upward. Shoot me a DM. *JPL"
I love my @115714 i have got no issues at all... | @201721 We really do appreciate the positive feedback and thank you for being a loyal customer! :) -NL
Hey @115913 this is how I picture talking to a Customer service for your @793-Mobile. What a way to treat a customer. #CUSTOMERSERVICEFAIL https://t.co/ypS88hyrAC | @438658 @115913 We'd love to continue working with you to turn this around. I'll meet you back in DM now. *CassyFitzgerald
@117159 @115911 Where are the Samsung S8/S8+ security updates? We are still stuck on the August 2017 patch. | @444446 Thanks for letting us know. Click to find out more about updates here: https://t.co/DEbNgyR2j6 *NaeJ
@TMobileHelp how much u would it be to add apple watch 3 to my plan? | @245435 Great question! We have some great options please DM me and Ill meet you there. :) https://t.co/k68uKd3BsR *RoseyCloud
"This is what jealousy looks like. https://t.co/m5RwGAq5v3 | @444457 Well deserved and adorable, enjoy! #MagentaFamily *KirstenHartford"
@TMobileHelp your app has not been working since at least yesterday. Is it just on my phone? | @444458 Help is here!  Send me a DM and we will figure this out!  https://t.co/vuTPc7Xx7T *TraceyFoster
"@TMobileHelp I have 2 lines on the TMO One All in plan, how can I take advantage of the Netflix deal? | @444460 Message me and we'll go over all of our options to get you the best deal possible! https://t.co/ajg0boXCWT *TanyaFalandysz"
"I feel like I been waiting on my Apple Watch for the longest 🤦🏾‍♀️😩 how does this back order stuff work 🤔 @115858  @115911 | @444461 What questions do you have for us, Briana? Send us a DM so we can chat! *ElleA"
"@115714 https://t.co/V4StigdtYH | @444468 Oh, I know how that can be! If u have insurance, you can file a claim for a replacement here https://t.co/gCwFEDqG5Z. -MP"
@115714 WHERE IS MY MONEY 💰 😡😡 | @444575 This sounds concerning. Let's take a look at what's happening with this case. Please DM us to continue assisting you. - JF
@TMobileHelp 3 mos. waiting to be contacted by a biz account rep! Rampant overcharges. Used to love @115911 Growing weary of the b.s. | @444672 That doesn't sound right at all! Shoot me a DM here https://t.co/YIIspJXBoc so that I can dig up some answers. :) *LynnetteTyler
@TMobileHelp Hey guys on the latest update to the Android phones it seems like SMS Text are not coming through via WIFI calling. Just a FYI | @444673 We need to get this looked at with you ASAP! DM us and let's chat! #TeamWork https://t.co/cX9JRYxboR *MelissaStephens
I see right on Thursday imma have to switch damn @TMobileHelp @115911 on bull***t imma get wid @117196 or @115714 after 7 yrs! | @444679 We would love to turn this around for you! Send a DM our way and we can help out! *JenniferRogers
@115911 @TMobileHelp 10 days for preorders for Iphonex .. what deals@you have for us in the store for Upgrades !! | @444685 Glad you asked! Send a DM my way so I can get you all the details!! :) https://t.co/senzStoecA *HillaryTurner
"@115911 how come no data in Limon Co. There used to be. | @444689 That's not good, Sparky! Looks like it might be a device issue. Please DM us so we can look into this. *AndreaR"
@115911 @115913 the saga continues.... another #nocustomerservice by the #UnCarrier perhaps they just are big enough and do not need customers! #failure | @438663 @115911 @115913 We appreciate you working with us and will continue assisting you in DM. *JamieEnglish
@115911  My phone is broken while helping others in the midst of the hurricane Maria in PR and now the store won't help me with insurance | @444690 Oh no Edwin! We want to make sure that we get you another device. Send us a DM so we can help out! *RodnellaK
@TMobileHelp @115911 y’all really making me regret switching from sprint | @444691 That's not how we want you to feel! Please DM so we can turn things around :) https://t.co/I6eWC2B8S0 *JohnWard
"@124218 @sprintcare  when will the  note 8 get the advanced calling update? | @362974 We don't have any news to share, but keep an eye here https://t.co/YptxdDSlXQ for the most current #SPRINT news!"
"Hey @sprintcare @115714 there’s a drunk guy working at one of your stores, where should I report this? 🙄😡 | @444701 Hi! Tell me what's going on and I can help you. -ED"
"Thank you guys for wasting my entire time! I just so appreciate being lied to and told wrong information ON EVERY LEVEL POSSIBLE, @115714. | @422255 We truly apologize for the issues you've had with this."
"@sprintcare So, I've been roaming for the past 3 days, from home. What is going on? | @444753 We definitely want you to have amazing coverage! Shoot us a DM for further assistance! -Maria Q"
@sprintcare Is there an outage in the Overland Park area? | @157811 We are here to help. Could you please provide us with your nearest cross street and ZIP code. Please send us a DM. -KJ
"@TMobileHelp how come in my settings on my iPhone, for iOS 11.0.3 it no longer shows my data usage? Just yesterday it showed how much I used | @116686 Hey Marlii we can take a look at that with you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"@115911 you're stores suck! They tell you something different every single visit. This is y no 1 likes dealing with u! JOD & TMo1 r fake | @444805 Larry, consistent communication is always our priority. DM us and let's discuss the experiences you went through. *JamieK"
@TMobileHelp Thanks for always being on the ball and ready to help. I'd rather tweet than call and you guys make it so easy. 10-Stars!!!!!! | @444808 We're awesome because our customers are awesome! *JohnWard
"@115714 scams the entire city of Washington Court House, Ohio. It’s no joke and clear to see. | @444820 Hello there! Is there anything we can assist you with today? Please let us know. - KP"
every month @115714 plays with me .. and every month i have to find strength to curse them tf out 🤧 | @444822 You deserve the very best service available and we are here to help! Please DM -Maria Q
"@115911 y’all is full of shit | @444952 Woah, that's harsh. What happened? DM us, I'm sure we can turn it around for you. *JoanO"
@115911 @115913 @TMobileHelp   This is what I am dealing with T-Mobile. As long they got your money hey dont give 2 shits about you https://t.co/8AxA2tkRx1 | @438658 @115913 We truly care about our customers! I'll meet you back in DM so we can chat further. *CassyFitzgerald
@TMobileHelp any reported outages around 76110? No data available when I’m not on WiFi. | @444963 Oh no!  Let's check it out!  Can you shoot me a DM? - https://t.co/pPPWxmt76F *JohnKuhn
I currently have @115725 but am tired of paying so much. Is @115714 worth the switch? Can anyone who made the switch compare for me? | @444964 We'd love for you to be a part of the Sprint family! Here is a link to our most current deals https://t.co/OLXF2ShjmN -Maria Q
"@115913 @TMobileHelp Why is #TMobile #iPhoneX 12m lease $280 + $30/mo + $12/mo insurance = $784 v/s #Apple $50/mo w/#applecare = $600 | @445217 @115913 We'd be happy to chat upgrade options with you, Rahul. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115714 is pissing me off. About to just cancel my whole damn service with them & get an iPhone X through someone else. | @445228 We would really hate to see you go. Do you have any outstanding issue that you would like us to address? Please, let us know. -LR. https://t.co/rMApsV8PQY"
I’m so tired of complaining about @115714 🙄 | @445229 And we definitely don't want you to have a reason to complain. How can we help? -SW
"my phone literally works no where.. I only have it to take pics, idk why tf I pay @115714 every month because the service barley work | @379779 Hey there! This really concerns us. Please send us a DM we would be happy to assist you. -  EH https://t.co/rMApsV8PQY"
@sprintcare Please let your LIVE CHAT rep with ONE customer only - it took the rep I talked to  every question answered 5 mins later! | @445230 Thank you for reaching out. We value customers who are keen to give us their feedback. -DA
@115911 always lies. Talk to several representatives but the outcome is always incorrect: I'm tired of them | @445310 I totally get the need to get accurate information and would like to help get things back on the right track. Shoot me a DM. *JPL
@115911 @TMobileHelp @115913 so i am another tmobile store as I was asked to do by their customer... https://t.co/Hdd6obshG3 | @438663 @115913 We're committed to finding every possible resolution for you! I'm still working on this for you! *CassyFitzgerald
@TMobileHelp check dm | @350368 You're in the right place! I'll meet you right back in our DM :) *JenniferRivera
"@sprintcare: Hi Sprint - I canceled service but have a leased iphone and magic box. Can I take these to any retail store for return? | @400974 No, you must go to a corporate repair store. If you give me an area, I can find one and schedule you an appointment. -SW"
"@sprintcare what are your deals for the iPhone x. @115911 just pulled a fast one on the JOD down payment required. Maybe I'll switch | @445317 Good morning, Henry! We always have a few deals going on - if you can DM us we can give you a few of them. :) -CDE"
"15+ years with @115714 but looking like time for change. Service becoming major problem. Do I Go @115725 or @ATT ??? | @445318 Oh no Josh, Thank you for reaching out and letting us know about this, let me take a look, send me a DM. -KJ"
Let me get one of these bad boys. Does #Sprint still has available stock? #iphonex | @445414 The pre-orders for the iPhone X start today on October 27th! Bet you are as exited as we are! Check out more: https://t.co/4ZMNSSFGc4 -CD
"Hey @115714 @sprintcare... Before I switch carriers I figured I'd check to see what y'all are offering for phone upgrades. Nice work! https://t.co/9s7EzXm0cW | @266346 $350 Off iPhone 8, iPhone 8 Plus or iPhone X with Select Trade In. https://t.co/rMApsV8PQY"
@115714 Hi | @445415 Hey! How can I help you? - RR
@TMobileHelp any issues with wifi calling this morning?  It's not connecting on my Note8 or iPhone7+ @ home anymore. Was great be4 yesterday | @445507 Good morning! We have a fix! Please shoot us a DM so we can get started! *MarissaChavez
@115911  is thee absolute worst! | @445512 Why's that? We've got to make this right. DM us so we can turn things around. *WhitneyJ
"@TMobileHelp @115913 i have issues with my account,611 connects me to rude CSRs in another country.  What's up with the bad customer svc | @445515 @115913 I only want the best possible service for you, James. DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp  i have a situation in regards to my iphone x order that i would like to speak to someone with. I have left a msg. | @445516 Thank you for the message! We're replying back right now! *JannaPrivett
@115714 stop sucking at everything | @445532 Hey r u a Sprint customer? If so can u let us know what have u feeling this way? We r here to help. -ES
"So @115714 I’m pretty pissed about how my international plan somehow changed within 3 months and I was not notified? Can someone help? | @445534 This definitely sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -TR"
@115911 is there a way to see if a store in my area has an #LGV30 without calling each one individually? #wantthisphone | @445554 Hey Aaron! We can help you get your hands on that elusive #LGV30! DM us here and we'll take care of you. *BlakeT
@TMobileHelp 
I have a TMobile One Plan and I'd like the free @116602 ! But the site is asking me to change plans? https://t.co/XvsiQOJNPR | @241973 Dee! I'll get you all the details you need! Send a DM my way and I'm on it! https://t.co/senzStoecA *HillaryTurner
@116447 what is going on with your customer service department?? | @445590 Good morning.  Please send us a Direct Message letting us know what the issue is.  Thank you. -Felicia R
"@TMobileHelp I was straight up lied to keep T-Mobile and was quickly dismissed from your Williamsburg store | @422855 Hey there, Joe! Please send me a DM https://t.co/FebpmprSfp so we can chat about this. *DesiReed"
"@115911 I scheduled a call today and no one called?  Could someone give me a status of my by one get one free and freedom switch? | @125458 Hey there, Tim! Send over a DM and let's take a look for you! We are happy to assist! *BrookeK"
"I’m switching to @115911 next week, 🖕🏽 @115714 | @445689 We would definitely hate to see you leave the Sprint family! What seems to be going on? Please DM us -Maria Q"
"@117735 I think u could learn something from @TMobileHelp when someone tries TV/internet w/ u, they shouldn't have to talk 2 5 diff ppl | @445843 Hey Jason we are always here to help. If you need anything DM me here https://t.co/LCoTGMV7tC. *KennethStone"
When @115911 customer service tells you what you already know and does nothing to help 😡😾😤 | @445846 We certainly appreciate your feedback Chris and we want to help. Meet me back in the DM with additional questions. *JustinT
"@115714 got the worst customer service & business how tf you gonna cut my phone of for some shit y’all did a mistake y’all made😂🤔 | @445863 That's not good to read, we'd like to review this matter. Please, DM us to further assist you. -JT https://t.co/rMApsV8PQY"
"I fucking hate @115714 holy shit. Can’t wait to go to T-Mobile | @445864 Wow, what's going on? We want to help you. -ES"
"@115913 still not helping, what does I've truly have to do to actually get help from your company? | @127982 @115913 I do see your DMs and will continue working with you there. *JamieEnglish"
@TMobileHelp how much per month is the data activation for the apple watch? | @446044 What's uppppppp!. Great question. Currently we are offering the plan for the watch free for 3 months. After 3 mon... https://t.co/mUtBb1u0vC
"Just when I thought my @115714 bill was sorted, they'll start charging me $25/line for 'subsidy fee' starting in Dec. Never mentioned. | @266346 I will be addressing those concerns for you.  Please give me a call when you received your December 2017 invoice."
@115913 do you have a competent employee in your team? | @127982 @115913 I'll meet you back in DM and will continue working with you there. *JamieEnglish
"@115911 New customer question: Commonly tell your new customers they can't be trusted? Because Cassie from phone support just claimed so... | @446183 Hey, Archonis! That's definitely not good to hear, we value our customer! DM us with details so we can look into it. *ToniciaP"
"@TMobileHelp TForce. I pre-ordered the iPhone X the night of launch. Websites were down, I had to call in my order and they charged me $20! | @446184 Hey I'm here for you! Shoot me a DM Le'ts chat https://t.co/BMDMqsRi3P *DebKlajbor"
"@TMobileHelp want to complain about the fraud iPhone order spam email sent from @115911 | @446185 That's not something we take lightly! Let's meet in DM, please :) https://t.co/BXDdporH4e *JenniferRivera"
"@TMobileHelp any way to change my bill to address on iPhone preorder? It took my shipping address instead of my address on file. | @411743 Good question! Shoot me a DM, we'll check out options to update the order ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
@TMobileHelp  I'm having issues redeeming the half off promotion on your website. Error: unable to process request | @131153 Click here to DM us so we can discuss this more! https://t.co/RQOGmhAxJM *AliciaBanks
"Now I am thinking of switching again just cuz that program is dumb!! @115911 | @446186 Aww man... DM us so we can see what option we do available for you, we'd love to help.☺️ *KeithM"
"@115911 I’m trying to pay my bill but it won’t let me update the amount on both the app and online ? https://t.co/89iLxZAsxv | @446187 Uh oh, Kiana! Send us a DM and we can take a closer look for you! We are here to help! *BrookeK"
@TMobileHelp answer my dm | @446204 I have your back! I just answered and I will meet you back there! *SonjaKett
"@TMobileHelp When I get my Pixel 2, I could tech just end one line and start a new one for the Pixel 2 deal, right? | @172603 Love going over deals!Even more excited to go over the Pixel! Please meet us in the DM, Jordon! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"@TMobileHelp hey T-Force can you help me with setting up my Netflix 💯 | @446228 Hey there, Joey! I'd love to help you out with #NetflixOnUs today! Shoot me a DM. I've got you! 👍 https://t.co/HbdADi3eov *HumeiraPatel"
I’ve been on @115714’s website for 30 minutes trying to upgrade to the iPhone 8+ and it just keeps looping me in circles. JUST TAKE MY MONEY | @446232 Hi. hanks for reaching out to us. Are you receiving any error from the page? Have you tried using the chat support of the page? - DA
"Retweeted Sprint (@115714):

Find a spooky-looking Pokémon @115714, 4 a chance 2 win the Ultimate Trainer Bundle!... https://t.co/jZOzSD8xk9 | @446246 Thanks for your chat today. Are you a Sprint customer? - JS"
"@116447 - I’m at HQ store  - 1.5 hour wait to do anything on my account - are you kidding me? | @446247 Thank you for your feedback, can you please provide the store location that you are in."
"This is my SECOND order of the iPhone X that has been cancelled..@sprintcare 

I’m getting very irritated.. | @446248 May we get you in contact with our telesales dept.?"
"Trying to preorder iPhone X from Apple store, when I put Sprint phone number and PIN it says error connecting to Sprint Server @sprintcare | @446249 Hi there, thank you for reaching out to us. What type of browser are you using? -MC"
@TMobileHelp YOU lost the iPad keyboard that I returned months ago. I checked the UPS tracking number and it says you guys received it. WTH | @446446 Yikes! Let's have a closer look into this. Send me a DM for help. https://t.co/cbaCC4vqgh *MichelleWalker
"Why is @115714 service down like every other day!?!!?!?!?!!??? | @446450 @446450 - Are you having issues with voice, data or both? Within multiple locations? -LG"
@115714 @115817 my order is saying ”processed ready for ups” .. tomorrow is 11/3 https://t.co/Ujo7BVP74r | @446451 Hi there! What can I help with today? -  CF
"Wow my phone doesn't work inside my own house unless it's connected to wifi @115714 , 2 more months and I'm leaving your shitty company. | @446458 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
. @115714 makes me want to cry | @446460 We don't want you to have problems. What's the issue? -ES
@115714 @AsurionCares y'all moms a hoe. Fuck y'all for real. | @446461 Hello! Is there anything we can assist you with today? - NA
@TMobileHelp hi can I get some help with what the down payment would be for a upgrade | @280911 Hey there Matthew! Its crazy I ran into your request. I was actually up at 1 am this morning trying to figure out... https://t.co/a97QQz5rKa
"@115911 Earlier at work. Its like this everyday. LTE my Culo. https://t.co/ItqjqdY4cE | @446485 Esteban, we want to make sure you're rocking the best network possible. Send us a DM so we can assist! *KittyG"
"I'm so over @115911 its time to break up and try @115725 or @ATT  I haven't even been with them 3 months smh | @446486 Oh no! What's got you feeling that way, Stacy? Let's keep this relationship strong. DM us so we can help out and make things right! *BlakeT"
@TMobileHelp hey guys is there any reason why i got a text saying my google music subscription was processed (using tmobile billing) but when i went into the app it said that option was ineligible? | @446487 That's very strange Jesse! Send me a DM and I'll take a closer look for you! https://t.co/rYd2PDuSPi *RobFahl
@115911 can't call in Bakersfield. Text and mobile data are fine. Looks like you guys are having issues across the country | @446488 Hey Dominic. We're not seeing anything on our side but we absolutely want to make sure your service is working! Send us a DM! *KittyG
@115913 Can you check your network? It’s very bad. I pay to you but you give me not full you afford. | @446489 @115913 Coverage is important at all times. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
Tmobile store in west valley is the worst @TMobileHelp COME GET YOUR HORRIBLE | @446491 We always want you to have the best experience! Shoot me a DM and lets talk about this. https://t.co/i0i27Ors9t *AdamJudge
"@115911 Does the Pixel 2 support T-Mobile Advanced Messaging? | @446492 Hey Lager! The Pixel does support advanced messaging. If you have any questions about setting it up, send us a DM! *KittyG"
"Couple weeks ago my📱crashes. Go to @115911 ; guy plugs it in & says it crashed. Duh! Take it to see if it can be fixed & dude tells me @118302 G series are known to crash.  Take my new HTC into TMobile; same guy says he knew LG G's crash.  Now my mom's LG G4 has crashed.  WTF??😠 | @446493 Hey Gina, we want to make sure you and your mom have working devices. Send us a DM with the details! *KittyG"
@TMobileHelp then she sends a survey. @TMobileHelp is one of #Hannity sponsors as well. #boycotttmobile | @446494 I care and want to get this turned around.  DM me: https://t.co/tdwt367vMq *NevinBruce
It sucks not having a phone 😩 @115911 can you hurry and ship my phone pleaseeeeeee!!!!! 😇 | @446495 Let's check out your order status to see where your device is at. Send us a DM! :) *RickK
@115911 can i ask here about #JAL inflight wi-fi? | @446496 You sure can! Send us a DM~ We're here for you. *RickK
"@115913 @TMobileHelp  doesn't recognize the IMEI in their sim unlock database. They sent me on a constant cycle of contact samsung, contact t-mobile, contact samsung and on and on. No one knows how to unlock this phone. | @446498 @115913 Hi Sandeep! I see your DM & will meet you back in there shortly. I appreciate your patience! *AshHebron"
"Ayo @TMobileHelp my bill refreshes at the beginning of every month & my bill is paid on time, why my data running so slow? I️ had to resend this tweet 3times. 😤😤 | @446499 Thanks for reaching out to T-force Can you please Dm us I would love to look into this for you *BrianaW https://t.co/texi0kv36I"
"@TMobileHelp @115911 My window unit went from full signal to three bars. I'm in Chicago. What's the problem? I pay good money to stay with your service. This is unacceptable https://t.co/U1U0FjLKCv | @220678 perfect service is a must, let's get this worked out. Send me a DM!  https://t.co/ezZMoc7QXB *GraceFranco"
I love @115911 | @446503 T-Mobile loves you more :D *BettyAranda
Hey @115913 could we get some #magentalove in ATL? Lots of tunnels for MARTA train could use more microcells | @444738 @115913 Coverage is key. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
@115911 your service sucks | @446504 Ouch! What makes you say that? DM us here with some details so we can help out. *BlakeT
"The @115911 pixel 2 deal is already gone!? I ordered mine day 1, got it like 3 weeks ago, and just tried to switch but *poof* :( | @446505 Hey Brian. Since you ordered it during the promotion window, you should be good to go! DM us here so we can help out. *BlakeT"
"So, @115911 loses my iPhone x and basically tell me tough luck. Their answer? Charging me twice for a phone I still don’t have. Great! | @446506 Sounds like there is more to this story and we want to help get this figured out. Shoot us a DM so we can assist. *JPL"
"@115911 enough is enough. Been waiting 2 months 4 a refund. Still nothing. Broken promise after broken promise. @119511 I’m coming back!! | @446508 That is way to long to be waiting, Frank. Please allow me to help get this taken care of. Send over a DM, right away. *JPL"
"@TMobileHelp Hi, want to switch from Sprint aft 5 yrs.  Pixel promo deal maker.  Just got Pixel order confirm last nite.  Ur site says promo ended, orig said til 12/2/17 WTF? | @446510 Hi there, Jim! You've come to the right place and I can help with this promo. Please DM me: https://t.co/4lHu3HURzy. Thanks! *TylerRoquemore"
"Hey @115911 your network/signal at LAX Tom Bradley is dreadful... while @116147 free WiFi doesn’t work... the 21st century is calling and trying to get in... | @446511 For someone on the go like yourself, we want to certainly keep you connected. DM us so we can assist. *KeithM"
"@115911 I have a question and please don’t ignore me, I have a I cracked perfect iPhone 6s from t Mobile that I want to trade for the iPhone X , is that possible? | @446512 Hey Mohamed! Because your iPhone is cracked, you won't be able to trade it in with us. DM us so we can discuss your upgrade options. *BlakeT"
@115911 I so regret switching . Why a paying customer cannot extend payment arrangement if things occur in life ? | @446513 Hey there. I certainly don't want you to feel that way and I'd love to explore your payment options. DM us here so we can chat. *BlakeT
"@115911 or @AppleSupport how can i block a blocked number from calling 🤔 | @446514 If it's blocked then, it shouldn't be coming through. Let's make sure. Send us a DM and we can assist further. *KeithM"
"@115911 @TMobileHelp @115913 T-mobile contract buy out is a freaking joke. Signed up 5 weeks ago to convert from @ATT. ATT already charged me for the phones because the T-mobile buyout process takes 8 weeks?! WTF!? Why is this taking so long? @115911 | @446515 @115913 We want to make sure all goes smoothly with your reimbursement, Jordan. DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing"
"Let's see if this works. @TMobileHelp there's a tree hanging over the corner  of my house where my room located. For some reason my unlimited data cuts off the minute a lay in bed. HELP. My data works everywhere else but my room | @446516 Just shoot me a DM when you get a chance and I'll be able to help you out, my friend. *NicholasKale"
"Let's see if this works. @TMobileHelp there's a tree hanging over the corner  of my house where my room located. For some reason my unlimited data cuts off the minute a lay in bed. HELP. My data works everywhere else but my room | @446516 Well , that's no good! My name is Nick and I'd love to help you out. Here's my DM: https://t.co/1z5XewtUia *NicholasKale"
"@115911 you all hide FEES everywhere. Stop lying to your customers! | @446517 What do you mean, Eden? We're all about transparency so we'd like to know more. DM us so we can discuss. *WhitneyJ"
"@139105 @tmobilehelp ! Help @115714 @115725 well ...😥 some has to value customers better these days and not just new (2/3) | @446518 Our customer loyalty programs, like T-Mobile Tuesday are the best in the biz! DM me for details! :) https://t.co/GXcACu8dxr *JustinPhillips"
"@115913 Hi Mr. Legere,
I️ really need some help with issues I’m having with your company. I️ have been lied to, promised things your company has or had no intention of following through with. Ripped off of a lot of money, to me any ways. Please respond | @446519 @115913 I want to hear more about this and work towards a resolution. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
@117735 Still waiting for help with my account. I bet @TMobileHelp wouldn't treat me like this. | @446520 Send me a DM if you are interested in checking out #TeamMagenta! :)https://t.co/86MicZnF9C *WarrenCamp
"@115911 WHY DO I HAVE FULL BARS LTE AND NOTHING WANTS TO LOAD???? | @446521 Let's check that out. DM us, we'll get you those 🔥🔥🔥 speeds you expect. *JoanO"
@115911 has the WORST effin Customer Service 😡😡😡😡 @115913 #HelloVerizon Can’t wait to get rid of T-mobile @115725 | @446522 @115913 I want to turn this around for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@TMobileHelp @117735 @VerizonSupport @sprintcare Do you guys ‘lock’ unlocked devices once activated to your network? | @446523 Hey!  Good question!  Send us a DM and we can take a look at the details. https://t.co/WZM6cbcgHU *JonPorter
"@115913 Why do you give Netflix for free, but block conference call numbers? Please help. | @446524 @115913 I want to ensure that you have all the details on these offers. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
@TMobileHelp Sent you a DM about my order where I cannot find information...appreciate a response when you can. Thanks! | @446525 I'll meet you in the DM! *TJEllwood
@115911 what’s the point of having premium device protection with Jump! On demand when I have to pay full price to get my screen fixed? | @446530 We definitely want to ensure you are getting the maximum value out of your coverage. Please send us a DM so we can check into this. *JPL
@115911 why are your refurbished phones so crappy and scratched this is seriously the 4th time it has happened. | @446531 Our refurbished devices are certainly meant to provide you a 'like new' experience. DM us so we can discuss more. *KeithM
Is it fair that ive paid for my device but you guys refuse to unlock it so I can actually use it? @TMobileHelp | @193009 Once you've meet the requirements you're good to go! DM me so I can check for you! https://t.co/hsJ4QAiTJb *RachelMartin
@115913 Tmobile fraudulently charged my credit card 1920.00 and has thus far refused to credit it back to my cc account. | @446532 @115913 I want to get to the bottom of this for with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
Bruh my new phone bet not act like this shit @115714 I’m sick of y’all | @350669 Hey there. Is there any we can assist you with. Are you still having issues with your service? Please let us know. -KW
"So tired of having to toggle on/off airplane mode on iPhone to get it to pick up the correct cell tower. @AppleSupport @sprintcare | @152471 If you have concerns that need addressing, please let us know.  We are more than happy to assist. https://t.co/rMApsV8PQY"
"@sprintcare @115714 #Sprint Absolutely HORRIBLE customer service and from a so-called ""supervisor"" at that. | @446636 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. -Maria Q"
Who got deals on note 8 @115911 @115725  @115714 | @446638 Visit https://t.co/rsV9mUansF or https://t.co/oFwOxZKAfo for more info. :) -NL
Who got deals on note 8 @115911 @115725  @115714 | @446638 Hi! U can get a Note8 on Flex lease & receive a Free 128GB memory card & Fast Charge Convertible Charging Pad OR Free Gear 360 Camera. . -NL
@115714 why can't we access internet and be on phone at same time yet? I was able to with cricket | @446639 Only when connected to WI-FI you can  make calls and access data. We do apologize for any inconveniences. -  CF
This signal quality at my apartment in the middle of SF is not acceptable @115911. I am afraid it is time to go our separate ways. 💔 https://t.co/yfhfCMYBWa | @446725 I don't blame you for wanting to have reliable signal where you live. Shoot me a DM so we can work on a solution. *JPL
"@115911 no 4G. 
Can't wait to leave. A matter of time. | @446727 Yikes!! We can do better than this! Could you DM us your location so we can check it out? *ElleA"
"@115911 Do you guys have issues with the App? I can’t send messages to support -_- https://t.co/zOOwPbOkRV | @446731 We appreciate you reaching out to us here, Kris. We definitely want you to have what you need. Please DM us. We're here for you. *GiselleM"
"Counting the days till I can get rid of @115911 | @352407 No ma'am, we can't lose you! Send us a DM so we can make this right, Alexsa! *WhitneyJ"
What I’m about to do since @115911 @TMobileHelp keeps playing 😡 https://t.co/c1xrO46k2j | @446744 Hey there!  Is there anything we can help you out with? *JohnKuhn
"@115913 DISAPPOINTED!
1st made calls 20¢to30¢ now remove unlimited CAN&MEX NothingUncarrierHere! My Biz.Acc affected. Should I leave TM? | @446745 @115913 We definitely don't want to lose you. DM me, let's chat: https://t.co/c6ROkAqiws *HollyAdams"
@115714 y'all got to step ur game up. This service sucks sooooo bad why do I never have LTE?? | @446747 Hi! When did start happening? Is this impacting anyone else around you? Does the issue happen in one or multiple locations? - AA
"Hi, how can I learn how much money I have in my prepaid card? @TMobileHelp | @212939 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"Great. Now my service will be even more trash. 

Thanks @115714 https://t.co/r0mzJwpRwi | @446782 This is not the feedback we like to receive. Please send us a Direct Message, so that we can further assist you. -SS"
Leaving @115714 & switching to @1283 today. Looking forward to no more lost calls/messages. PLUS --- More bells/whistles lower $ | @120574 But is there something we can do to change your mind about leaving us?
Leaving @115714 & switching to @1283 today. Looking forward to no more lost calls/messages. PLUS --- More bells/whistles lower $ | @120574 we hate to hear you leaving sprint and apologize for any inconvenience you had with service at sprint.
"@115714 does the pixel 2 xl works with sprint service and could I maintain my phone number? Thanks! | @446784 Hey there! Thanks so much for the post! Please send us a Direct Message, so that we can further assist you. --OC"
"@115714 does the pixel 2 xl works with sprint service and could I maintain my phone number? Thanks! | @446784 @115714 We are unable to respond to your message, can you please follow us so that we can respond privately to you? --OC"
@115714 wya | @446879 Pleasant good day. What seems to be the issue today? How can we assist? - FS
@115911 can I get my data back 😔👇 | @446909 Let's check out what's happening with your data. Send us a DM! *RickK
"So what’s up @115911? Y’all gon fix this shit or I’m switching to @ATT | @446915 You know we've got you, Dre! What's going on? DM us, let's chat so we can save this #MagentaLove! *WhitneyJ"
"@115913 still getting put off John, is there nobody in your team capable of telling the truth and getting something done? | @127982 @115913 I'm still working with you in DM and will continue there. *JamieEnglish"
"@115913 what a show of empathy by @TMobileHelp ... #smbftb #CUSTOMERSERVICEFAIL101 https://t.co/ltk2XOH1lp | @438658 @115913 @115913 Thank you for sharing your concern in an email, we look forward to replying and helping. *EricPayne"
"@115911 We need to talk about your legal name change procedure. :) | @446966 Sure, we can definitely discuss this!  Please send us a DM 🙃 *YaslinV"
No clue about @115911 service lately.The past month has been absolutely horrible.Still not getting all my messages.Get it together #Chicago | @446967 Ouch! Voicemail's or text messages? Dm us details so we can get to the bottom of this! *ElleA
@115911  I am sitting here outside @58670 waiting for a text msg for carservice coz if i go inside i have no signal ! damnnn | @355790 No signal is definitely not fun. Send us a DM so we can check out your coverage. *KeithM
"@TMobileHelp my mom is 82 yrs old with the phone would it be $60.00 a month ? | @158665 Great news! Send me a DM, and I'll get you the details! https://t.co/zXrDYDCnIa *Bridget Wren"
@115911 I’m not a business so where should I have signed? #accountDisputeOverMoneyOwed #ImNotPaying #bullshit https://t.co/BcVv7HjrJr | @446968 Hey there! What's going on? Send us a DM so that we can talk more about this! *MelindaR
"@115990 not having 1 offer available to lower my bill is so disappointing. Who is advertising they'll pay me to switch? @ATT @115714? | @446989 Good Afternoon, NW! If you want to DM us, we can provide some unbeatable offers! :) -CDE"
Damn @115714 service quality has hit rock bottom. Cant get service anywhere & everything lags... might switch up | @307223 Please DM us to get this resolved for you! -Maria Q
"@115714 my contract with you guys expires on November 3rd.  Do I have to wait until that day to renew or can I do it a couple days before? | @446990 It really depends on what works best for you. If by contract you mean your device, you may be able to upgrade 11/1. DM for more info -SW"
#dailyreminder @115911 trash asf | @447182 Happy to help if you want to reach out. Just send us a DM and we'll chat. *ErikS
"@TMobileHelp I use the 30$ 5gb monthly plan. How can i pay for a new month to start early without calling customer service. I HATE CALLING | @421220 Howdy, Dean! Please send me DM so we can chat about a solution that will work for you! Thanks so much! ;) *ZachReyes"
"Rethinking if I made the right decision when I switched to @115911 ... I’m already starting to have issues | @128734 You've made the right choice, Glo! DM us. We're happy to turn things around. DM us what's going on. *GiselleM"
"@115714 yall service is trash in south florida. wow this is ridiculous | @447206 Please send us a Direct Message, so that we can further assist you. -ES"
"@115911 does it add any cost to my bill to get an LTE signal booster? Occasionally signal at home drops pretty low. | @367876 Hey Michael! Sometimes there's a small deposit for a booster, but lets look at your options. DM us! *MelJ"
"@115911 who would have thought needing to create a separate bill for my AppleWatch would be the last straw. Good bye TMobile business. | @271749 Jason, we'd be disappointed to see you go. Please DM us. We'll need details to better assist you. *GiselleM"
@TMobileHelp hasn’t answered me at all and my (midget) son continues to cry | @444316 Just saw your DM! I replied to your latest one. I'll meet you back in your inbox. Thank you for your patience! *AshHebron
"@115911 I'm heartbroken! All my voicemails from my aunt who passed away have been deleted! I had them locked, this shouldn't have happened! | @447320 Wow I know this is a horrible situation, but no worries we can help! Send us a DM so we can get your voicemail's back. *YaslinV"
"Para cuando llegara cobertura internet y telefonía celular a Humacao @115714. Solo contamos sprint...1x. Nada de 3G o Lte. | @358225 Para poder asistirle mejor. Por favor, envíenos un Mensaje Directo. -DA https://t.co/rMApsV8PQY"
@115714 y’all service is garbage | @447325 Hi there! Tell us how we can change this impression. -JA
"@sprintcare 5 calls, 1 trip to store. Now phone not working, hubbys texts sent 2x,Spotty svc. No resp. from Cust. serv. Wkng mom, no time! | @447326 Hey Jennifer, we would love to resolve these issues. Would you please send us a DM? Thank you. Ange L"
@116447 Service outage 2x past week. Ticket Open with engineering for 2 months with no activity. Terrible. | @447406 @58707
"@116447 Service outage 2x past week. Ticket Open with engineering for 2 months with no activity. Terrible. | @447406 Hello, we apologize for any inconvenience. We will have an analyst reach out today to discuss this matter. Thank you."
@116447 Service outage 2x past week. Ticket Open with engineering for 2 months with no activity. Terrible. | @447406 Thank you for speaking with us today and allowing us to review this issue. Team @116447
"@sprintcare according to your website I should get signal in Sydney Australia and I don't get anything thanks a lot | @328557 Hi, please send us a DM so that we can further assist you. -RA"
@115714 been holding for supervisor. Just been cut off. Convenient. | @447407 Please keep us update on what's going on. We sincerely will like to resolve this with you. Thank you. Ange L
"@115714 been holding for supervisor. Just been cut off. Convenient. | @447407 Hey Steph, I sincerely apologize for this. We will highly recommend going to the store or try one more time online. Ange L"
"@115714 been holding for supervisor. Just been cut off. Convenient. | @447407 You can always call our telesales department about it, but I truly believe going to the store,so that they can help you is your best option."
My @115714 @1647 #Edge 7 caught on fire on my face. I cant seem to get any help regarding getting this issue resolved. #HELP #Suggestions | @447408 Good afternoon. We great apologize about this. You can reach out to Samsung regarding this device issue at 800-726-7864 or 800-SAMSUNG
"My sprint service is so bad in Pearland,Tx smh 🤦🏽‍♂️ @sprintcare yall need to put a tower around this area 😡📡📡 | @447409 We're concerned about your message. Please send us a Direct Message so that we can further assist you. - CE"
Thank you to Eric from the @115714 Escalation team for addressing my concerns and resolving my issue. | @447410 Thank you for the great feedback! We will definitely get this sent up for you to let Eric know! :) -DD
"@115714 I hate you. | @447564 Hey, this is not the way we earn your business. What seems to be the issue today? -NR"
Does @115714 not mess with Austin ? Cause my service been supbar since I touched down | @447565 How long has the issue been occurring? Is there anyone else that is being impacted by the issue? -BC
Does @115714 not mess with Austin ? Cause my service been supbar since I touched down | @447565 We understand how frustrating service issues can be especially when you need it the most. -BC
Does @115714 not mess with Austin ? Cause my service been supbar since I touched down | @447565 This isn't they type of feedback we'd like to receive and we'd be glad to work with you to have the issue addressed. -BC
"Does @115714 not mess with Austin ? Cause my service been supbar since I touched down | @447565 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
@115714 Got The Worst Service On God!! | @447567 What have you feeling this way? Can you explain to us what is your issue? We are here to help. -ES
@115714 I have been on hold forever. Supervisor never called me back. I keep calling and getting the run around. Terrible customer care. | @447647 If you will send me a private message that will enable me to get the details I need to help you. -CP
@115714 Cabrones y mi señal???????? | @447649 Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. - LB
"@115714 @sprintcare is the worst service provider. The 5 months that I’ve been with them have been hell. I was lied to and over charged >.< | @447647 I'm sorry you've had some trouble, I will gladly help, please send me a private message. -CP"
"Worst mobile carrier @115911  sucks and treats their faithful customers like crap.  Who’s better @ATT  or @115725? Looking for a change | @447675 Oh no! I don't want to see you go, Brenda. Shoot us a DM here to chat about this. We're here for you and want to ... https://t.co/lGFu81Vr9Y"
"@115911 Anyone out there to help me with a return of a SyncUP drive? | @447676 Yeah Christian, we are always here to assist. Go ahead and slide in the DM's so we can help you out 😏 *YaslinV"
"@115911 you guys have the worst customer service ever been on hold for almost 2hrs. Y'all are trying to steal my money 😡😡😡 | @447677 Hiya, Bonnie! What's got you feeling this way? Send us a DM with some more info. *MelindaR"
@115911 please DM | @447678 Hey there! We don't actually have a way to DM so shoot us a message and we can assist you! *MelissaK
@sprintcare Can I use WiFi calling while abroad to call US numbers using my US number? | @447692 Thank you for reaching us. We'd like to help you in this. Please Dm us so that we can further assist you. - AS.
@115714 how are y’all in a 1% difference with Verizon but I never have connection  anywhere 🚮🚮🚮 | @447693 Hi there! Seems like you are having service issues huh? Shoot us a DM to assist with your coverage area. -JA
@115714 order support is straight garbage. | @447694 Hi there! Please elaborate on the issues you're having. -RL
"@115911 is so evil. My phone “shipped” 3 days ago. But it was just getting charged and a label printed. | @447717 We want you to have your device as much as you do. If you have questions about your order, DM us. We'd love to talk. *JamieK"
@115911 worst customer service. They promise just about anything without knowing a thing. | @447720 Hi Dinesh. This is definitely not the kind of thing we like to hear from our customers. What's going on? Send us a DM & we will chat *ErikS
"Unfortunately, the @118845 I won from @115911 @115913 last December are not covered under warranty, and would cost $99 to fix | @447721 @115913 Let's dive in and explore all our options. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 I have a security threat as someone has a duplicate of my wifes cell# since I switched 2 Tmobile & they r receiving all her msgs | @447725 @115913 Your security and privacy are critical to us, Sean. Let's dive in; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115714 cant upgrade my phone because of a mistake over a year ago? Help fix this | @447762 Thank you for reaching out to us. We are here to help! Please send a direct message and kindly elaborating on the issue. -CO
"Yo @115714 service been good AF the last year keep it up | @447763 Hi there, thank you for the positive feedback. We'd also like to thank you for choosing Sprint. -BC"
"Hey @115913, I've been a T-mobile subscriber for years, just curious about an area with a lack of coverage that I have to travel weekly. | @447947 @115913 Let's dive in and check out that area, Bethany. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 you have THE WORST service outside of San Francisco!! Have your people out here to set up additional cell towers, ASAP!!! | @412948 Hiya! We want to make sure you're rocking awesome service wherever you are! DM us so we can see what's up! *MelindaR"
Escucho y veo tanta promo de @ATT @115714 @853 @115911 pero al final lo mismo No Service | @447948 Happy to help if you need it Edwin. Don't hesitate to DM us if you would like to chat *ErikS
"@115714 yall too damn high for yall service to be so fucking bad 🤦🏾‍♀️ sicckkkudd | @447976 Please send us a Direct Message, so that we can further assist you. -ES"
@TMobileHelp @115911  imma need yall to get it together | @448129 We'd love to make sure you are taken care of! Please DM me some details here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@115911 if I were to trade in my iPhone 6 Plus for an iPhone 8 plus how much would I be spending ? 🤔 | @448132 Great question. It would depend on which amount of storage you are looking at. The iPhone 6S would qualify for ou... https://t.co/xHyBmffIFS
@TMobileHelp your service is terrible throughout Seattle. It's not me or my phone. Don't ask me to fill out a survey. Go fix it. | @177869 Hey there T-force Would be happy to help! Send us a DM and we can get you taken care of. *EvanT
@TMobileHelp check dm plz | @392744 I've responded to your DM and I will meet you back there! https://t.co/lOqKyE0PXQ *ReillyLeritz
@115913 Please DM as no T-mobile associate is understanding my urgent matter. https://t.co/1O9vBecki8 | @418592 @115913 Thank you for working with us in DM and allowing for me to address your concern. See you back in DM. *EricPayne
Hey @115714 how would U define deceptive business practices? An employee telling U 1 thing but having U sign something else? @118156 @1015 | @448151 Hello there! Your feedback brings us great concern. Let's work this out! Please send us a DM so we can further assist. -JR
"@115714 I would like to speak to a human right now! | @448171 Hey Stephen, how may we be of your assistance today? -TC"
"@115714 how can i change my number online? | @448180 Hi there! Here's the link: https://t.co/FNqKrhDH98 , just follow the instructions to get started. -DS"
"@TMobileHelp do something, Verizon and ATT which of you need a new customer ? @115913 
@49978 | @150485 @115913 My offer to dive in and assist here is a sincere one. We're just a DM away. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp love T-Force they are great at what they do | @187003 Our pleasure, please let us know if you need anything else. T-Force is here for you 24x7. *DonaldD"
".@115911 Hey tmobile, what's with the ""call ended"" - no service on Upper West Side in Manhattan? Several people have this problem!!!! | @448298 Hey Ethnik, let's look into this right away for you! We don't want you to be disconnected :( Send us a DM! *TerriL"
"@sprintcare ummm, I’ve been loyal, had no complaints but this one bar of service ish is very irritating😡 especially for more than 2 weeks?!? | @448318 Hey there. Can you please clarify more on the service issues your experiencing in which led to your feedback, so that we can assist? -TC"
"My phone service is so bad #sprint #cellservicesucks 😞 | @448319 Hey! This is concerning. Please send us a Direct Message, so that we can further assist you. -IC"
@115714 somethings going on with your service ... my text messages aren’t coming in and i refuse to believe it’s because no ones texting me | @448320 This can be frustrating. Can you DM us so we can better assist you? -ES
"@TMobileHelp  Y'all network okay in Montevideo, Uruguay? My phone refuses to connect for longer than 3 seconds.... | @448443 Thanks for reaching out, send a DM so we can look into this together: http://tinyurl.co64m/yc6tny8g *MarkMcLaughlin"
@TMobileHelp 😭 https://t.co/iO4KfWCiwH | @448444 Say what?! Meet me over in DM and we will work to get you running #LightningFast! https://t.co/xaT8QuZFeS *SidneyNorton
"Having issues with an iPhone X pre order, please help @115913 | @448445 @115913 We're here for you and I want this to a be a smooth order for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 & @115725, I'm looking to leave @115714 after 13 years. Looking to get an iPhone 8 with unlimited everything, what can ya do? | @448446 We would hate to lose you as a member of our Sprint Family. Please send us a DM and follow us for us to further assist you. -JR"
".@TMobileHelp So what is this ""call ended"" thing before even the dial tone? | @448298 We want you to #StayConnected! Shoot us a DM so we can get more info on what's happen! https://t.co/033FgbQAw8 *KyleVesely"
"@TMobileHelp I want to pay my bill but this is all I get when trying to pay with bank acct or card. Do you not want my $$? https://t.co/eZpdZFIahx | @181438 I can help with your payment!! Shoot me a DM!!

https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@TMobileHelp found my old sim and sent you guys a follow up DM to see if it can be activated | @127656 I just got your DM, a response will be sent your way in just a few moments! *SidneyNorton"
"Umm why is my service out @TMobileHelp in Oakley, California | @448447 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"Well, that iphone season spot eas lame... #sprint | @448469 Thank you for reaching out to us Alejandra. Are you in need of assistance today? Please let us know. -MH"
"@115714 hurry up and send my iPhone | @448470 Have you received your confirmation email? Please send us a Direct Message, so that we can further assist you. -JJ"
"So explain how my texting and my data work, but I can’t make or receive calls? Since I only get 2/3 service @115714 should only get 2/3 paid | @448471 Hi there! Let us take a look into this for you. Shoot us a DM to further assist. -JA"
"@sprintcare I’ve had this since Monday, when will I get my iPhone X? https://t.co/Re4MA8tO5x | @448474 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -GT"
"@115911 After multiple calls, why won't you unlock my iPhone! Something seems fishy | @448513 Hey Nikki! That's something we can look into! Nothing fishy here! DM us so that we can look into it! *AntrisB"
"@117543 How come tmobile service is so poor at JFK airport? | @277720 We want the best possible service for you there, Mark. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp https://t.co/U1RrNrOC7Y | @448514 Aloha! Shoot us a DM if you have any questions about those Speed tests! https://t.co/iUlnGXy3Ha *VinnyFrancisco
@115714 hasn't helped me at all with this process. Thinking about switching to @ATT or @115725 | @445228 Are you the account owner?
@115714 hasn't helped me at all with this process. Thinking about switching to @ATT or @115725 | @445228 We apologize for the issues you've had with this and any misinformation that was given. Unfortunately orders cant be sent internationally.
"OK a new low for Security on my @115911  Samsung S8.  3 months behind, still running the Aug 1 updates on 11/1 with no updates available | @448605 Hey Scott, send us a DM so we can see what's going on for you. You know we're here for you! *TerriL"
"Thanks to Tyler, Angie, and Kyle at @TMobileHelp for solving my issue this evening! It’s refreshing to have service like that. | @448607 Nothing like a tall drink of #UnCarrier to quench your thirst for resolution! Happy to help tonight Will! *KyleVesely"
"How do you have two @115714 stores within 5 miles of your house and still have horrible coverage. | @311089 We apologize for delayed response. Please send us a Direct Message, so that we can further assist you. -JJ"
@115714 is the worse cell phone company in America. I fucking hate you guys😒 | @448627 Hi there! What's going on? We'd definitely like to change the way you feel about us and we'd be more than happy to assist you. -AA
"@115714 is the worse cell phone company in America. I fucking hate you guys😒 | @448627 Please let us know, so we can work with you. -AA"
"Hopefully @115714 has a bogo deal on the iPhone these holidays | @448628 Hey there! We can't say exactly what promotions will be available as yet, but you can count on them being very exciting. -LH"
"#Sprint sucks! @58950: We've tried this before. It did not go well. #neveragain https | @448630 Hi there! Is there anything I can do for you today, big or small? -JA"
@115911 sucks. | @448693 What's going on for you to say this about us? *JamieK
@TMobileHelp WHY YALL TURNING MY DATA OFF I JUST PAID MY BILL SMH | @448694 Oh no! My data is my life! Let's figure this out! :) DM me! https://t.co/86MicZnF9C *WarrenCamp
"@TMobileHelp received a defective WI-FI CellSpot router from you. Tech team is saying they are blocked from sending a replacement. Help pls! | @448695 Hey Raj!! Cellspots are important, shoot me a DM so we can try to work some #MagentaMagic! https://t.co/nFCVJunANW *DJConstable"
"Morning @115913 can you plz explain why none of your Houston stores got Any V30? Been calling, all tell me ""we did not receive any."" | @339974 @115913 It's a pretty sweet phone so supplies are limited. DM me so we can get you upgraded: https://t.co/c6ROkAqiws *HollyAdams"
@115911 I'm having a problem you won’t work with me on my bill but will continue to ask for more money that doesn’t exist | @448697 Hi Tyler! I've been there. We've got some options that may work for your budgetary needs. DM us and we'll explore!! *WhitneyJ
@115913 when can t mobile customers preorder for the iPhone X | @448698 @115913 October 27th at 12:01 AM PST - check it out: https://t.co/rGPmP6ItT7 *HollyAdams
"@TMobileHelp my code will not apply for tues. Deal | @448764 Hey, Debbie! Let me check this out and make sure we get you hooked-up! Send me a DM :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 answer me! | @448766 Hey, Davenport! We only want optimum data for you at ALL times! Send us a DM, and we'd be happy to assist! *KellenF"
"So @115714 wanna send me a $228 bill for for 1 line on 10gb of data and trash ass service ? Fasho !✌🏽

@115725 hey big head ☺️👋🏾 | @448776 Allow us to look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"Either @115714 sucks or my phones hella fucked up to the point where it struggles to function | @448779 Hello there! Please send us a Direct Message, so that we can further assist you. -KC"
@sprintcare I have spent hours on the phone in a span of two months. You’re about to lose a 14 year old account. I’m exhausted! | @448780 You deserve the very best and we are here to help! Pls DM -Maria Q
🗣 @115714 your service is ass | @448782 Hey there! This is not the type of feedback we like to get. Please send us a DM so we can further assist you. -DE
@sprintcare it's spectrum it's not sprint I found a work around! | @189183 We're glad to hear that. Happy watching :) -LH
"@115714 yes or no, if I upgrade from iPhone 8+ to X & return 8+, will I have to pay the remainder of the 8+ lease? Thx! | @448785 Hi there, thank you for reaching out to us. Please send me a Direct Message, so that I can further assist you. -MC"
Never sign up with @115714 THEY ARE HORRIBLE. I have daily frustration because of them | @448787 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q
@115714 @115725 @117735 Would you do everything possible to repair a relationship with a customer if you drop the ball?? @TMobileHelp | @438658 @115714 @115725 @117735 I'm here to help and will be sending a DM your way so we can continue working. *BarbPelotte
@118302 @115911 @122609 I have an LG v20. Suddenly any Google search crashes now..web or app. Help? https://t.co/SHqo40HOie | @448815 Goodness Mike! Let's look into what's going on here! DM us for some quick troubleshooting! *AntrisB
"@115911 y’all ass mcgee. leaving y’all fuck boys asap | @448816 We'd be disappointed to see you go, Fatboi. What happened? DM us. *GiselleM"
"Hey @115911 .. now do you know when are the iPhone X ordered on pre-order being delivered to customers ? | @428222 Hey there, Saks! We recommend checking out our T-Mobile app to see what the status of your device is :) *ChanneyT"
"@TMobileHelp sent a dm | @448923 DM received, thank you, looking into it now. *DonaldD"
".@TMobileHelp .@115911 gives ""call ended"" before even dial tone. Tons of people have it. No clear answer from @115911. Change providers? | @448298 @115911 I just responded to your DM, thanks for your patience! *KyleVesely"
@115911 My phone been dropping calls all day y’all got me fucked up too | @448924 Hiya! We want you rocking awesome service no matter what! DM us so we can see what's up! *MelindaR
@TMobileHelp are these killing my battery? The heck https://t.co/MGzcbwINt0 | @448925 Hey! I know battery life is important! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! *KrystnYogi
"Dealing with @115911’s switch program from #Verizon and @22180 is a big pain in the ass! | @448926 Good evening! Send me a DM, let's talk! *TiannahReagor"
@TMobileHelp can you help me with my account? I am unable to call at the moment. | @448928 Hey! we'd love to assist you please DM us *TyPeterson
@115911 I had a suspicious interaction with one of your employees when upgrading my phone. Please help! | @449005 What's going on? We definitely want to make sure you have the best experience at every retail location. Send us a DM! *KittyG
"My internet has been down for hours @Ask_Spectrum and because the internet is down the tower we have from @115911 is down | @449007 Hey Rolan, send us a DM for any further assistance, let's make sure your data is working properly :) *ChanneyT"
"@115911 I redeemed the ""Free Halloween Movie Rental"" via the TMobile Tuesday. Now I have a $4.99 charge on my card. How do I get refund? | @449008 Let's take a closer look! Send us a DM with the details and we've got your back! *KittyG"
Sprint has really been pissing me off lately @sprintcare | @357910 Hey there! this is concerning. Please let us know what issues you are having so we can further assist you. -DE
damn u @115911 i was up at 3AM EST to preorder the iPhone and apparently my order never even processed ._. | @449223 Oh no!! :( Shoot me a DM so we can get this processed asap!! https://t.co/HTgeLMEYEm *DonHebron
"@115911 why did you guys do my dad dirty like that?????😤😕 and I thought you guys were the best carrier | @449225 What's going on Joseph? Your dad is our dad, and we're always here for our dad! Send us a DM so we can help :) *KittyG"
"@139703 Have been patiently waiting for a member of the executive response team to contact me to no avail. Have other contact number? | @449326 @139703 We absolutely want to get you a resolution as quickly as possible, Terrence. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
I called @TMobileHelp re some issues with my text messages and Jerry from TX was on it!  Gave me all the answers I needed. 🤩🤩🤩👍🏾thank you | @449327 Woot woot! That’s #Uncarrier for ya’! Meet us in DM with any other questions!  *MikaylaM
"Noticed @115911 service is down since 6:30p EST in parts of their cell phone network #NetworkIssues @tmobilehelp #CantCallDad | @449328 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
Is it normal for your representatives to have terrible spelling errors in chat? @115911 @TMobileHelp | @449467 We just get so excited to help out customers! Send me a DM if you have any questions. https://t.co/D4NKjg57yo *SultanGardezy
@115913 maybe you can help me more than the last t mobile rep. Will the iPhone X be available to purchase in store on November 3rd | @449468 @115913 This is an immensely popular phone and inventory will vary on release day. I hope you're able to get yours! *MikeRice
"@115911 you got to be fucking kidding me with your process to activate a new SIM card… I’d rather not even activate a new line. RIDICULOUS! | @303982 Hey there, Jenny. Let's talk more about the process and get you squared away! DM us! *MelindaR"
"I’m seriously amazed at how many times @115911 is able to screw up my bill in a 31 day period. Unreal.

cc @TMobileHelp | @449469 That doesn't sound like us. Let's take a look at this, Paulo! https://t.co/DMr1doG7OR DM me? *JulissaBadillo"
"@sprintcare this is the second time your employees have lied to us!!! 😡😡😡😡 It's theft!! https://t.co/u5nldFcVc2 | @449488 Wow, that doesn't sound fun. Please provide me with a brief description of the issue so I can assist you. -DC"
Why is it that I upgraded to unlimited data but can’t use it when I’m not on WiFi @115714 IM NEVER HAPPY WITH YOUR SERVICE | @327330 Hey! How long has the issue been happening? Where are you when the issue occurs the most? -EM
"@TMobileHelp hey, my calls always fail at my apartment. Is there a way I can keep my signal or make it stronger ? | @449570 I've got your back! Send me a DM & let's get you some better signal where you need it most - at home! *AlexKimbrell https://t.co/GefRnVHVqu"
"How about some reception in Rancho Mirage, CA @115911 | @175305 Hey there! We understand how important it is to have awesome service! DM us so we can see what's up! *MelindaR"
"AT&T, Sprint, T-Mobile have secret discounted sub-brands. @ATT = Cricket Wireless , @115714 = Boost Mobile, @115911 = GoSmartMobile | @449328 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"@115911 I am tired discussing same thing again and again .. cust care does not listen , tech care sends wrong device please help | @449573 Hey Kosh, what's going on? We definitely want to turn this around! Send us a DM with the details so we can assist! *KittyG"
@115911 help my @115858 Watch series 3 won’t send or recieve sms messages. | @330689 Hi Bryant! We definitely have to make sure your watch is working 100% Shoot us a DM and we'll check this out. *ValerieP
"Still waiting for a @115911 store to actually have a @118302 V30s in stock. None, nowhere. Unbelievable. @TMobileHelp | @331686 We have tons of upgrade options! Meet us in DM: https://t.co/AsNixOq0xa so we can get your hands on the #v30 *SekiaSmith"
"Nice one, @115911 https://t.co/5ZXm4Jwwyl https://t.co/zE3X10VCU6 | @449600 Uh oh, Hans! Please send us a DM and allow us to look into this for you! We are here to help! *BrookeK"
@115911 i cant purchase a phone through your app.it says cc# is invalid. Customer service did not help at all!!! | @449601 We're always here to assist you with your needs. DM us and let's see what's going on with your attempt to order. *JamieK
hi @115911 why is my service going in and out | @236762 This isn't good! DM us and let's look into your location right away. *JamieK
"I want to disconnect my answering machine.  @TMobileHelp | @136567 Just sent you a DM, Mark! *SageMcGowan"
Been with @115714 for 14 years and I am very disappointed in their lack of customer service. Think I’ll be switching providers | @449637 Hello Sara! We would be more then happy to see what we can do to keep you as a loyal customer. Please DM us so we can help. -DD
"@115714 does anyone in your customer service department care about your customers? If so, I would love to chat with her/him! | @449638 We're here to help!"
"@115714 does anyone in your customer service department care about your customers? If so, I would love to chat with her/him! | @449638 Hello (waived hand in the air) I would be happy to help you today.  What can we do for you?"
@115714 I am planing on leaving you guys. Ur too expensive and Straight Talk is only $45 per month. I tried switching to your $40 per month plan and your employee wouldn't let me. I've been a loyal customer for 4 years now. I'm disappointed. | @449653 callback number through the direct message I can call you and get you over to them.
"@115714 I am planing on leaving you guys. Ur too expensive and Straight Talk is only $45 per month. I tried switching to your $40 per month plan and your employee wouldn't let me. I've been a loyal customer for 4 years now. I'm disappointed. | @449653 we hate to see you leave, but our account service team might can work out something for you. If you can send me a"
@115714 your website sucks sooooo much https://t.co/eTQip8cD9I | @449655 we apologize for the inconvenience but how can we help you today?
"@115714 It's been one month, and still no refund!!! Customer Service sucks!! | @124215 Please allow us the opportunity to look into this for you. Please send us a DM so we can chat further. -ES"
@115714 Sprint...You all are the WORST!!!!! | @124215 Your post concerns us deeply. Can you please send us a DM with the details so we can get down to the bottom of this? -ES
"@TMobileHelp They really helped me. The opposite of John & Kens ""Customer non-service""! | @417484 We're always here to help!  If you have any questions whatsoever, please let us know!  #StayMagenta *ScottDegelman"
"@115911 @TMobileHelp Anyway you can help keep 5 AALs with TMo by matching Sprint’s free unlimited for a year? | @449760 Thanks for reaching out Shaun, please send us a DM so we can chat more: http://tinyurl.co64m/yc6tny8g *MarkMcLaughlin"
I’ve only been with @115911 3 months and I hate it!! | @449761 Oh no! What's going on? We want your experience to be stellar! DM us here and we'll assist you. *ValerieP
"Hey @115913 your customer service isn't helping me too much today so maybe you can help some kids this weekend? @223 | @128937 @115913 Hi Tawnia, we are always happy to help. I just sent you a DM and I look forward to working with you. *JasonYaddow"
"Well easy part is done. Now it’s up to @115911 which I’m starting to be concerned. Status is still “running” :/ https://t.co/ZaukIFj0BG | @426403 What's up, Dan? Questions about your order? We can check things out if you'd like. Send us a DM. *JPL"
Every thing about @sprintcare is terrible | @449772 You deserve the very best service available. We would like to help with your account. Please send us a DM with your contact information.
Officially pre-ordered an #iPhoneX via @115714 on the iPhone Forever plan. | @449773 We're glad that you got in on the action with the amazing iPhone X. -KK
Swear can’t wait till I leave @115714 I’m so sick of their crap service! | @449774 Anissa! We wouldn't like so see you leave. Can you please send us a DM for further assistances. We want to help you. -AS
"@115714 whyyyyyyyy https://t.co/bKsAf15HiC | @449775 Allow us the chance to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -TR"
Answer @TMobileHelp my tablet is slow but my phone is fast in same location | @189468 Just replied to your DMs! Follow this link: https://t.co/xKrpoFD6ya to msg me back! See you on the other side! *ColleenLicudine
"@115911 need some help with the Pixel 2 rebate. I was told by a sales rep my line account would qualify and now it looks like it doesn't... | @449888 Yikes! I want to look into this, Randy. Send us a DM with more info and we'll assist you. *ValerieP"
"@115911 I need to unlock iPhone so that I can use it abroad . Can you unlock or send me the code and instructions? | @449890 We can help out! Take a peek at https://t.co/CDV8GD5667 to make sure your device is eligible, and shoot us a DM if it is. *JPL"
My #iPhoneX preorder is saying ‘ready for UPS’ with no signs of changing. Is still arriving Friday??? @TMobileHelp | @449893 I'm anxiously awaiting my iPhone X also! Click this link https://t.co/xKtJVNqc2V and then let's meet in DM!  I've got ya! ;) *JuanaBermudez
"Right on. @115911 calls to remind me about bill. Open app to pay bill. App says technical difficulties, sorry nope. https://t.co/WUqeVqs3CE | @449895 Ah! Well, let's get that taken care of. Send us a DM here and we'll assist you ASAP. *ValerieP"
Why is it like pulling teeth every time you gotta deal with @ATT??? I’m bout to holla at @115714. Never had these issues when I had them! | @449928 We would love to have you back! Let us know if there's anything we can do to assist you with coming home to @115714!
@sprintcare Having issues with MMS...all phones on my account cannot send or receive pictures or group texts | @449930 Pleasant good day. Shoot us a DM with your ZIP code and nearest cross street address. - FS
@115714 you have a compromise phone on your system please DM me and I will provide the number | @199009 We are unable do dm customers however you are welcome to dm us.
"@sprintcare I didn’t ask for that shit all I want is to terminate 2 lines. That is all | @449931 Hey! This is concerning. Please send us a Direct Message, so that we can further assist you. -IC"
"@115714 stop sending me bills I don’t have your service. Tried to call customer care and could not get past your robot and speak to a human | @449934 Hey Heather Randall, where you ever a Sprint customer?"
I wouldn't have cared but you  fuckers decided to bother me during the day to ask how @115911 was treating me!!!!! | @450050 Oh no! What happened? DM us with more information and we'll check this out for you. *ValerieP
@115858 or @115714 which one of you are messing up my phone 🙄... | @450062 Tell us what's happening so we can look into the matter for you? We are here to help. -BC
@115858 or @115714 which one of you are messing up my phone 🙄... | @450062 This isn't the type of feedback we'd like to receive and we'd be glad to work with you to have the issue addressed. -BC
@115858 or @115714 which one of you are messing up my phone 🙄... | @450062 We understand how important it is to have your phone functioning properly when you need it the most. What seems to be the issue? -BC
"phone calls and text msgs not coming through but nothing is wrong with my phone. Ok. @115714 not to mention a missed lyft pickup | @450063 Hey Gen, thanks for reaching out to us. We would like to solve this issue for me. Would you please send us a DM? Thanks. Ange L"
@115714 @115858 iono which one of y’all responsible. But I know this damn iPhone 7 need to start working like it did before y’all drop the 8 and the X. I ain’t buying nothing new!! | @450064 How can I assist you today? Can you elaborate on what exactly you're experiencing with your device? Do let me know. -LP
"@AsurionCares I’m sad that I couldn’t get the phone I payed for back! Due to this I’m now leaving @115714 for another carrier! #after3yrs | @450116 We'd like to take a look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"Same here. @115911 needs to get it together. https://t.co/7GOKG1mghJ | @450176 What's wrong, Jay? How can we make it right? DM us so we can assist. *WhitneyJ"
@TMobileHelp Ship my iPhone X already | @450177 We are hard at work for ya and will get the devices shipped out as soon as they are available! :) We are PUMPED! *HillaryTurner
"@115714 you lose valuable customers because y’all won’t do what your customers need. | @450185 Valued customer! Let us know what you need. Please send us a Direct Message, so that we can further assist you. -CO"
@115714 @sprintcare I need to dm you about a message I received earlier. So like can someone dm me and help me? 🤔 | @450186 We are unable to dm customers.  You are welcome to dm us if you would like assistance.
"@115858 @115714 y'all done me dirty | @450188 Hi, why do you think that? What issues are you having? Send us a DM so that we can assist you. -MB"
How hard is it to receive a shipping label ?! I’ve been trying since 11 am 😡😡😡  @115911 | @450305 Hey! Have you tried printing one from My T-Mobile? Send us a DM and we can walk you through the process! *TerriL
"@115911 Question pls. With T-Mobile ONE, do I get free tethering when roaming in Japan? thanks | @450306 That is a great question, Andrew! Send us a DM so that we can get you squared away! *MelindaR"
Y do I have to wait 24 to 48hrs to get my replacement 📱 It’s not my fault my replacement doesn’t work. #frustrated @115911 @115913 | @450309 @115913 Having a working device is uber important. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115714 @sprintcare @116447
This is annoying, how often are you upgrading your security ? Daily ? https://t.co/g6KbcEXhIR | @191555 @116447 Please DM us if there is an account or service concern we can address. https://t.co/aa2GJgmMxu"
"@sprintcare My phone seems to have some websites blocked. Please look into. | @450320 Hello, we will have an analyst reach out. Thank you."
Does anyone know when will @115714 actually ship the #iPhoneX ????? | @191650 Hey there! Take a look at your order status here: https://t.co/O1mkYIdKu5 . -IG
Best online support! @115911 #socialmedia | @450412 Sweet!! Good to hear (๑˃ᴗ˂)ﻭ. Hit us up anytime you like. 24/7 we got you! *PoxMaphixat
"@sprintcare any update on iPhone X deliveries? Mine said it was supposed to be here Friday but still has no shipped. “Ready for UPS” it says | @450424 However, you can know more about Shipping and other details here: https://t.co/W19L9HUDtS. We hope his helps! (2/2) -AC"
@sprintcare any update on iPhone X deliveries? Mine said it was supposed to be here Friday but still has no shipped. “Ready for UPS” it says | @450424 Hello there! Please know that we're excited as you are to send your brand new iPhone X! Standard date for this device is 11/3. (1/2) -AC
"@115714 @136221 I can't activate my new Google Pixel XL. store, said I need a new SIM card. Tried calling sprint line, no answer. Help | @450507 Hello Diego! Please DM us in order to assist you. -AC"
When will the Sprint stores at my town get the LG V30+? @115714 | @450566 Thank you for reaching out to us. Please send us a Direct Message so that we can further assist you. -CO
@115714 Waited while @ least 1000 fans entered @14314 yesterday - couldn’t pull up tix! 🚫 Service #YallShouldBeAshamed 😡😡 | @450568 We definitely want to make sure your services are working 100%! We are always here for you! Please DM. -TT
"@115911 hi sis will i be able to get the iphone X tomorrow under a contract? and will it actually be available? lmk⠀
⠀
⠀
⠀ | @388609 Great questions! Will you be ordering online or in store? Send us a DM so we can chat about your options! *ElleA"
"@115714 wtf I leave 07734 and go to the next town 07730 and lose 7% of battery cause ur service connection is the worst | @450587 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
@115913 I'm a small veteran-owned business that wants to do partner with your big business. Let's talk. | @450864 @115913 I have what you’re looking for here https://t.co/fgQUMEb1Y1  https://t.co/Et1Fu7xZtb *BarbPelotte
"So a @sprintcare rep lied to me saying they were lowering my bill but increased it by 80 dollars I think it’s time U switch to @115725 | @450868 We would hate to see you go. Please, DM us to help. -CL https://t.co/rMApsV8PQY"
Sprint legit irritated me this morning! @115714 y’all need to legit improve your service! | @450869 Hello Keese! What does make you feel this way? -CL
"I forgot how absolutely awful everything about @115714 customer service is.
LITERALLY the worst of any company, in any industry. @SprintCare https://t.co/Mo7Tc3y4RX | @451011 Hi Chris! This is definitely not the type of feedback we like to receive. We want to help. Please, give us a follow and send us a DM. -MK"
@115714 is 🗑 | @451049 We saw your tweet. What's going on? Please send us a Direct Message so that we can look into this for you. -SD
"If it wasn’t for WiFi I would have no way to communicate with people due to this horrendous service here @115911 | @451071 Hey Lex, we want to make sure you have the best service possible. Send us a DM with the details so we can assist. *KittyG"
I wonder if @TMobileHelp is watching the  #WorldSeries   #HR4HR https://t.co/FKWQoHRi1q | @126056 🍿🍿🍿👍👍😍😎 *SoRaYi
Thanks @115911 for not letting me see the end of the game... | @451072 What's going on Vijay? We can help! *KittyG
@sprintcare I️ need assistance | @130546 Hello there! Thank you for contacting us. Please DM us for further assistance. -AC
What the hell is wrong with your website? @115714 | @451091 Hello there! Are you referring to our https://t.co/0qT1rLBLtN web site or our Sprint order website https://t.co/O1mkYIdKu5 ? -IG
"@115913 and @TMobileHelp  I'd like to take advantage of the Google day dream before the promo expires in 5 days! #waitingonmylgv30 | @451171 @115913 We absolutely want a resolution for you on this, Justin. We're just a DM away. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 and @TMobileHelp  where's my lgv30? I preordered it back on oct 10th. It says it's processing and supposed to ship Oct 11-13th | @451171 @115913 Let's get to the bottom of this order, Justin. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobilehelp, your coverage in N. Virginia is what @att @115725 & @115714 are incapable of providing, along with beyond expectations help. | @239165 Heck yes! This is what the #UnCarrier is all about. #WeWontStop Thanks for the support!!!! *JenniferJackson"
Are you still donating #HR4HR @115911 ? I'm tweeting away :P | @126056 We sure are! Every little bit helps and we appreciate your participation! *Ashley Lingley
@115911 u suck with my iPhone X phone order.   I’ve tried 3x already. | @199376 Oh no! We want you getting that phone! Send us a DM and we'll make it happen *ErikS
"Hey @115911 is it common for voicemail messages to not show right away? I have had voicemails arrive several hours after the missed call. | @451173 Hey Aimee, that's not common so we'd love to take a look! Send us a DM here so we can assist! *KittyG"
"Goodbye @115911 JOD program. Taking my business to Apple. | @451222 Give us a chance, Shyam! Send us a DM and we can restore the love. *TarynS"
"Very upset with the new rule of @115911 that requires a downpay for iPhone X Jump on demand program. Makes the whole program pointless. | @451222 Hey Shyam, we'd be happy to explain why this is. Send us a DM and we can assist you. *ChanneyT"
"@115911 Worst Experience ever! two hours and counting wasted of my life! | @451223 Oh no, Jillian! Send us a DM and let us know if there's anything we can do to turn your experience around. *ChanneyT"
@TMobileHelp hi I would like to add a line for Pixel promo. I already have a Sim card. Can I get it through you? | @451224 Awesome! Send us a DM so we can get that line added! *EdgarLopez
"@115911 customer website down, links go to 404 pages., cannot order phones or pay bills. | @451353 We definitely want you to have a consistent web experience. Send us a DM and let us check this out for you. *JeremyJ"
I want that @213709 phone. Will it work on @115911 though? | @451355 Hey Tajh! I would reach out to the company for specific network compatibility. Send us a DM if you have any questions. *TarynS
"@115714 show me some love.... Drop an add!!!!!!! | @451374 Hey there! If you have any issue, please elaborate on it so that we can be able to assist you. -IG"
"@115911 @115913 Guys, one of your reps cancelled all my accounts (for no reason) and I am trying to sort this mess. Any help? | @451388 @115913 We're here to help. Can you shoot a DM my way so we can chat? https://t.co/c6ROkAqiws *HollyAdams"
"@TMobileHelp help please | @169681 I’ve got your back, April! Send me a DM so we can get started! https://t.co/eiqro2hcq1 *KyleSaragosa"
"On the fifth(!) transfer attempting to file a warrantee claim with @118272 and @115911
On the phone approximately 1.5 hours so far! | @451389 Aw man! David, we're here for you and we'd be glad to help as I know your time is valuable. DM us here and we'll take care of you. *BlakeT"
"@TMobileHelp If someone were to authorize me onto their account, can I be done over the phone or only in store? | @451390 Meeting you in the DM! *TJEllwood"
"i swear if i didnt just switch my whole fam to @115911 id get rid of them already! it's been a nightmare with everything I've tried to do! | @427370 Oh no! Let's fix that, JD! We only want the best for you and the fam! Send us a DM, and we'd be happy to assist! *KellenF"
"@115911 BAD communication (poor signal) in Kissimmee, Fl 34741 | @451391 Your experience is very important to us, Alexis. Please DM us. We're happy to help you. *GiselleM"
"@115911 this has caused me 15 hours of my life and yet no recourse. And you are charging me for terrible service even advertised as LTE | @451392 The restocking fee is legit, but DM us about the other charge. We'll be happy to look into it for you Varun. *KaeW"
"There’s no T-Mobile signal at the Cayman Islands 😭😭 @115911 | @344786 Hey Phenom, let us take a closer look at that. DM us, we want you to always be connected. *JoanO"
"@115911 @115913 after waiting weeks for the new Series 3 Apple Watch, my order was inexplicably cancelled!Thanks 4 telling me 2 reorder | @166890 @115913 That's not the type of shock we want for you to experience. I've replied to your DM and look forward to resolving this for you. *EricPayne"
@115911 can i get a follow pretty please | @451462 I got you. ;) *CarmenSipes
"So much for my iPhone X pre-order. Un-Carrier? More like Un-Promises... Care to mess up my account any further? Thanks, @115911. 😡 👎🏼 | @190105 Hey Jordan! I'm meeting you back in your DM now. Thank you so much! *AshHebron"
@sprintcare I just got my lg v30+ in the mail bit they didn't send the daydream view vr headset. How am I supposed to get that? | @364138 In order to get the Google Daydream VR you need to redeem it at https://t.co/IiHcq7QuYM -DD
"I wouldn’t suggest @115714  to the devil , even the customer service is the worst !!! | @451482 Glad to have you on board today. Let me know what questions you have. Also, what is causing you to feel this way towards us? -NS"
@sprintcare worst customer service! Treats loyal customers like trash!'nn | @451490 This is concerning! What's going on? Please let us know to assist. - EG
@115913 I'm sitting in Auburn Alabama.  Normally you have great service.  On game day you really need plan ahead.  My loss of connection and lost signal literally cost me $300 | @451493 @115913 I want to ensure that you have service when you need it for the big game. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
@115913 @115911 @TMobileHelp hey John will like to dm you or email regarding horrible T-Mobile expierence with T-Mobile customer rep 😤. | @451494 @115913 You may email John at __email__ or you can DM me here: https://t.co/Mww69Rzn7a. I'd love to assist and turn this around for you. *AshleyNelson
@TMobileHelp went by my inlaws first time since changing to @115911 .  Noticed I would get full bars in Essex IL but no connection. Map shows coverage. Does this mean I only have phone service? https://t.co/MCbWBCxYwH | @365402 Let's take a closer look! Send a DM my way: https://t.co/jGtdfLsVbg *ErikaHoleman
@115913 tried to get the iphone 8+ BOGO and was told I was going to have to change my plan to t-mobile one. They wouldnt adjust my old rate plan. 13 years with t-mobile and 8 lines on my account and I feel let down and disappointed with the #uncarrier | @451496 @115913 I want you to take part in the BOGO and get that great deal. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115911 Hi, can someone please get in touch with me? have some questions | @451497 Hey, Wafa! What's going on?! *KellenF"
"@115913 I am disgusted with your companies customer service, I am strongly consider canceling my $1000 purchase that I had to jump through hoops to make, to go to a real provider that values their customers | @451498 @115913 I value you and I certainly don't want to see you go. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"Why shld an entire county hv 2 go outside 2 #Upload ANYTHING @115911 ? #BastropTX gt screwed whn u retired the 1900mhz signal 
We don't care abt 5G NEXT year! #TurnBastropTxOn | @346294 We realize how important it is to have the coverage you need. Please DM us. We're happy to help. *GiselleM"
"@TMobileHelp I have filed a discrimination charge on DM wall against tmobile,all I need from you is to confirm this twitt. | @155252 Hi Amir, I would be happy to give you a call if you would like to discuss this matter over the phone. Please let me know via DM when a good time would be for me to call you. *JasonYaddow"
"You need a way to keep ringtones, notification sounds etc out of music apps that search hard drive for media @122986 @125607 @115911 | @239165 That sounds like a great idea FunVa! Thank you as we are always looking for new ways to improve your experience with T-Mobile.:) *DaveL"
"@115911 get your shit together. This is the 3rd time in 2017 someone has made a fraudulant claim w/@118272 for a phone w/ my info thru u | @451538 Hey Issen, send us a DM and we'd be happy to assist in any way we can moving forward if needed! *ChanneyT"
"@TMobileHelp hello, can I get some assistance on my account? | @451539 Of course! I'm here to help you with anything and everything! Shoot me a DM and let's talk! https://t.co/NMvRntQYM5 *SarahPearson"
"@115911 are services down in NYC i cannot reach customer service or my phone has service in NYC... | @450412 Let's make sure everything is 💯, Johnny! Send us a DM, so we can get you back to great speeds. *TarynS"
"That moment when @TMobileHelp follows you but @115911 doesnt | @451462 That moment when they both follow you, and you have twice the #Uncarrier love. <3 *CarmenSipes"
"@UPSHelp @115911 My iPhone order says “shipped” on the carrier website but says “Processed & ready” on the UPS website. What does that mean | @451557 Typically, that means it's got a tracking # assigned and UPS is set to pick it up! DM me if you have any other Q's! :) *BrentHayashi"
@115911 is a funny network yo! You use there services but fail to log on to the T-Mobile website or even connect to their WiFi @ d stores | @208491 Hey Papi! We want your experience to be flawless with us! DM us some more details so we can chat about your coverage! *TerriL
@sprintcare @116447 My second bill and still no phone credit. Why? Doesn't get fixed I'm dropping my lines. | @450320 Thank you for reaching out to us. Let Team @116447 look into it for you and we will contact you shortly. https://t.co/CyochRnPm6
@115911 customer service sucks! | @451820 Oh no! we take customer service very seriously! DM us your concerns so we can assist! *ElleA
@115911 the @239217 website can’t handle the promo. They’re not ready for Tuesday’s. Eliminate them! | @451857 Jorge! It's definitely a popular freebie and we're here to make sure you #GetThanked! DM us here and we got you. *ValerieP
What the bloody hell! Came all the way to Panda Express to see this?!! Very angry! @TMobileHelp @115911 @10568 https://t.co/MLcLeoNAXs | @451858 We definitely apologize. Keep an eye out for that message as soon as there is an update. https://t.co/dPHUAru2pc *MikeVance
@TMobileHelp how long is the htc u11$300.00deal is going to end | @451859 Hey there! That's a pretty great promo! I'd love to help you know more about it! Send me a DM ... https://t.co/2uoJi2te4r
.@115911 you're really testing me right now 😡😠😡 | @451860 It doesn't sound like we're passing either Anthony 😞. What's going on? DM us so we can assist. *KananiB
@115911 failing us on the free @239217  🙃 | @451861 We're aware of the issue and want to make sure you #GetThanked! DM us here and we'll assist you. *ValerieP
@115911 @115913 @239217 the Panda Express website is down since afternoon and is still not working. Can the offer expiration for free bowl be extended? | @451863 @115913 I want you to get the most out of our Tuesday offers. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"Get shiny new phone, protect it. My cat is strong. He bit, cracked the shield. @TMobileHelp, got some love/replace it? https://t.co/3BpK4H3Cfo | @451870 Whoa! Those are SOME fangs! Haha Shooting you a message now so we can explore our options for you! :) *SarahPearson"
"@115714 is the network down ? I haven’t had service in 2 days. C’mon sis. It just says “searching”. The bill is paid. | @451877 Hi! Please, ensure device has current phone software version and PRL. Follow us and DM us to help you. -IG https://t.co/rMApsV8PQY"
"@138028 .....Hi my name is Estanislao Espinoza, I have a complain about my account ( 212170214).  My # is 281 763 6269 | @451878 Hello! We would like to review this for you. Please, DM us. -CL https://t.co/rMApsV8PQY"
I’m beyond disappointed with my customer service experience the past week with @115911. Thank you Un-Promises Carrier. What a joke! 😡👎🏼 | @190105 I'd love to continue working with you in DM. *ZachRicketts
"@TMobileHelp hey .I'm using galaxy s8. Samsung has released the oreo beta program for the phone, when will I get it? | @451915 Let's look into that together Sam! Shoot us a DM :) https://t.co/znHA9pL0mM *BrendanLee"
Should I leave @ATT and switch to @115911 ?? My bill is insane. 🙄 | @228123 You should totally #SwitchAndDitch! DM us so we can talk more about this! *MelindaR
"My @115725 service/data has been trash for the last month and a half now. Pretty sad when I get better reception with @115714. | @451926 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA."
Why is it so hard for a tmobile customer service representative to notate your account properly 😠 @115911 @115913 #terrible | @451975 @115913 Hi Losonia! I see your DMs and will meet you back in your inbox right now. Thank you for your patience! *AshHebron
@115858 @115911 I️ spend good money with you guys every month there’s no reason why I️ should be dealing with phone issues. So inconsiderate | @451976 What's going on? We definitely want to help with any issues you may be experiencing. Send us a DM with the details! *KittyG
"@TMobileHelp 2/2 And now they blame it on the device. Hello, you could not think about this when I was switching. #deceptiveBusinessPractice | @451977 Hey there Sameer! Let's look into this together and get you taken cared of! Shoot us a DM! :) https://t.co/znHA9pL0mM *BrendanLee"
Can anyone tell me why my #sprint #iPhoneX hasn’t shipped yet? But it said delivery date of 11/3 when I pre ordered? 😡 | @117590 Hi there! The dates provided are estimates and may change based on inventory availability. -CL
"@TMobileHelp 🎻🎻Goeiemorgen kunnen jullie mij blij maken met een follow aub. Fijne dag 🎸🎸 | @452032 We would love to assist however we are T-Mobile US, you may want to try @121678 *VinnyFrancisco"
@115714 Has To Have The Most Horrible Website Ever!! Your Security “Upgrade” Has Me Change My Password Every Single Time 😡 | @452039 Allow us to take a better look into this matter. Please send us a DM to further assist you. - DB https://t.co/rMApsV8PQY
@sprintcare I have a question about iPhone X Preorder | @428575 Glad to have you on board today. Let me know what questions you have. -CL
"Sooo how am I supposed to get my iPhone if y’all haven’t shipped it 🙁  @115714 https://t.co/weCDnDKmmm | @427417 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"You’re seriously killing me @115911... not with your cell service, but with your call center. | @452138 Send a DM our way and our T-Force team will ensure you are fully taken care of! *HeatherSaenz"
"@TMobileHelp Just saw the Note 8 is on sale. Does that apply to JOD customers? If not, how would I take advantage if I'm already on JOD? | @200659 Let's check it ou! :) DM me! I got you! *BialyQuinonez"
@116447 drove all the way to  Mobile AL to see why my phone is not receiving any text messages to find out no repairs are done there | @452164 Please allow us to turn this experience around for you. Please follow and DM us with your contact information. Team @116447
"Yo, @115714 charged me a late fee for November and my bill isnt due until 11/16. 🖕🏾ya’ll forreal. | @452187 Hi there! We want to take a look into this. Please review your inbox, we have sent you a Direct Message. - YM -."
"@115714 Hi Sprint, I was told by one of your customer service people that he access to my social security number.  Is that true? | @452188 Hello there! Could you please DM us with more details? LM -. https://t.co/rMApsV8PQY"
"So @sprintcare , my phone been saying “shipped” since Saturday w/ a tracking number BUT it still says “Ready for UPS” what’s how you that? | @452189 Hey! In order for you to  have access to more info about your order, click the following link:  https://t.co/RDgqxv7W9w -JA."
"i love how i dont receive the bill nor have access to the payment center @115714 | @452254 Hi! We're here to help you with this. Please review your inbox, we have sent you a Direct Message. - YM -."
All it takes for @115714 not to work is some rain and the whole service goes down. Amazing. | @192607 Does not sound like fun:( Can u elaborate further on your issue? -ES
@115911 I can't locate any LG V30 at any stores.  When will it be coming out? | @218414 Howdy!  Can you shoot me a DM? https://t.co/pPPWxmt76F *JohnKuhn
@TMobileHelp Is service out for the entire San Jose bay area? At zero bars in the middle of silicon valley (as are my coworkers) | @452296 Oh wow. We can definitely look into that right away. Send me a quick DM.  https://t.co/bZG3n7w6ik *AdrianAlbright
"Really @sprintcare you told me last month this would be fixed I have to take to social media again and spend several more hours on the phone | @452328 Hi, I am showing we verified any outstanding credits were applied.  I would be happy to look again, just send us a dm."
@115714 all I need is an international plan added to my account to travel. why is this so hard for your representative’s to accomplish? | @452329 You deserve the very best service available and we are here to help! Pls DM -Maria Q
"@sprintcare what’s up with the service today? It’s not working. | @403073 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. - LS"
"I have being having really bad Signal! 🙄for over a month now 😡 @115714 | @452339 Diana, this sounds concerning. Please DM us for further assistance. -AC"
@115714 @sprintcare need some help can someone get back to me? | @437956 Hello Billy! Thank you for contacting us. Please DM us in order to assist you. We'd love to help! -AC
@TMobileHelp i have a question...☺️ | @452536 We're all ears! 👂Send us a DM: https://t.co/xKrpoFD6ya we'll get you the answers you need! *ColleenLicudine
"@TMobileHelp I need help from someone other than line level cust. service representative. After 3 attempts, issue w/ BingeOn not resolved. | @237600 I got you Brad! Shoot me a DM https://t.co/zMHlDmwgGJ so I can check that out for you :) *VictorianLang"
Usage Details have been broken now for weeks @115911. This is embarrassing. Please let us know whats taking so long. | @452665 Hey Derek. We'll gladly look into your data usage to ensure it reflects accurately. DM us here so we can check it out. *BlakeT
"What is going on with @115911 It’s not letting me pay my bill online!! | @452666 Hey Shaquita, let's check that out. DM us, we're here to help. *JoanO"
"The daily #Tmobile lighting fast LTE speeds! #LunchBreak ruined!!!! Thank you @115911 @TMobileHelp - 8 months going ""Strong"". No solutions! https://t.co/M5vUGBlk5v | @204298 We always want you to have the best connection possible! DM us so we can continue to work on this! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp  is there something going on in 10306 ?  Speed is 0.1 Mbps. Rebooted phone, cleared cache, turned on/off LTE... Nothing works. | @452667 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@115911  😡😡😡😡 | @452673 What's going on, Penny? How can we turn this frown upside down? DM us, let's chat! *WhitneyJ"
"I should have stayed with @115911  I hate @sprintcare | @405327 Good day, what seems to be the issue? How can we be of assistance today? - FS"
@115911 when is my iPhone ACTUALLY shipping tho? | @452674 Before I can tell you that I'll need a few more details Ebonie. Send us a DM and we'll look into it. *KaeW
"Welp, I guess @115911  wants to irk my nerves this morning. | @452675 That's not how we want you starting your day! Send us a DM with details so we can start over and do things right 😄 *ElleA"
"@TMobileHelp if I upg to iPhone 8+ in-store, can I mail the trade in device?  I have the IMEI of trade in iPhone but not the device w me. | @375741 Great question! Send me a DM for all the details on trading in. https://t.co/eNOMRUc3s7 *Shannon Pelletier"
"Umm? @TMobileHelp ,why was I charged a $20 upgrade fee? I couldn't remember the last time I saw that.. | @452676 I can take a look at that with you and see what is going on with that order. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
Lmmfao 😂😂 https://t.co/fvaw0DoGzD | @452680 there! What can I help with today? What is causing you to feel this way towards us? -NS
@sprintcare are preorders that were placed before 11am 10/28 shipping to arrive by the 3rd or shipping out on the 3rd? | @452681 Hey there! You can check and track your order in this link: https://t.co/RDgqxv7W9w . - EG
@115714 why hasn’t my iPhone X shipped yet? If it’s not here on Friday... https://t.co/iiUJurRwKB | @275166 Find out the status of your order at https://t.co/hqOnhxrGCa. by entering the order number listed in your confirmation email. -AC
@115714 why hasn’t my iPhone X shipped yet? If it’s not here on Friday... https://t.co/iiUJurRwKB | @275166 Hi Tayfun. I understand how excited you are concerning your pre-order iPhone X. -AC
"@115714 my s8+ is starting to have wifi connectivity issuses.. i am running a boosted 5g wifi network. No other device is having this prob ☹ | @452699 Hi there! We'd like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -AA"
"@115714 will credit millions1-3months, 3 months behind on renewals&u'll loose renewals remember how unreliable UR in an emergency. | @452703 Hello there! Can you please elaborate on the issues you're experiencing? -JR"
"@115714 @sprintcare had the worst CS call to purchase a new phone! Happened more than once over the years time to move on to a new provider | @240957 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -CE"
"@115714 fix your service. This is ridiculous 😒 | @452704 This is not the feedback we like. Please send us a Direct Message, so that we can further assist you. -SS"
"@sprintcare my phone says ""The network is preparing your services. Please wait…"" and seems hung after several minutes. Help? | @381041 Did you dial the ## ? -FR"
"@sprintcare my phone says ""The network is preparing your services. Please wait…"" and seems hung after several minutes. Help? | @381041 Hello I am sorry this is happening please turn your phone off and back on. -FR"
"@115714 all the money I give y'all per month y'all better solve this signal problem | @452826 Hey, I do apologize for the inconvenience caused; however, there has been an outage and our Network Teams are working on the issue. -AS"
@115714 all the money I give y'all per month y'all better solve this signal problem | @452826 Please bear with us at this time. Thank you for your patience. -AS
"I'm sorry @115725, I didnt know what I had.  Please take me back.  I promise to never look at @115714 again.  I'll be better this time.  

#CellphoneRemorse https://t.co/8M8VwFEFk2 | @452827 Hello there! We would not want to lose you as a loyal customer. Please send us a Direct Message, so that we can further assist you. - KP"
"@115714 Y'ALL PLAY ALL DAY | @452829 Hey there!  Thank you so much for the post today! What’s going on? Please send us a Direct Message, so that we can further assist you. -KJ"
"@sprintcare Is LTE down in the Dallas Tx. 75247 zip code?  Haven't been able to connect for the last hour. | @452832 There has been an outage but, we are happy to inform you the issue has been resolved. Thank you for your patience and understanding. -GS"
"Alright @115714 what’s going on? My LTE isn’t working. It’s been like this all night... | @452835 Hey, I do apologize for the inconvenience caused; however, there has been an outage and our Network Teams are working on the issue. -AS"
Alright @115714 what’s going on? My LTE isn’t working. It’s been like this all night... | @452835 Please bear with us at this time. Thank you for your patience. -AS
"Stggggg! Last week I had three service interruptions that lasted hours and they make me change my password each time I pay my bill 🙄 https://t.co/4NQYMZOvha | @452843 Wow, that’s terrible. Let’s get it fixed. Are you currently experiencing service issues? Please let us know, we are here to help. -DS"
"At any point is @115714 going to get it together or? 5 dropped calls yesterday and 10+ texts not delivered. What’s the solution sprint? | @452845 Let me look into this further, Please send us a Direct Message, so that we can further assist you. -MC"
"@sprintcare Service is back up in IL. Was down in Palatine at 4:30am just got back up here in Woodridge, IL #Sprint | @372268 Glad that your services are up and running. We apologize for that experience you encountered this morning. Sprint cares! - KD"
"Mine had been offline from 3:30am until 6:30 this morning i fell ur pain @115714 https://t.co/J4c7UcpuGN | @452853 Wow, what's going on? We want to help you. Are you currently experiencing service issues? Please let us know, we are here to help. -DS"
@115911 he hung up on me and tried to blame me for the issue. Sad! | @452953 Oh no! That's not the experience we want for you! Could you send us a DM with details so we can get to the bottom of this? *ElleA
@TMobileHelp | @452954 Hey there! We are always here to help with T-Mobile account concerns. DM us! https://t.co/jUueWiMypn *AmandaCross
Better say woke on #Sprint because they can add some extra charges to your bill. | @207879 Hi! Thank you for chatting. How can I help you? What's happening? -AF
"Am I staying with  @115714 or moving before I upgrade . Shopping today | @453043 Hey there! Need assistance upgrading? Please send us a Direct Message, so that we can further assist you. -SJ"
"I sure hope I don't have an emergency and need to use my phone.  @sprintcare sure would be nice if after 16 hours you could have fixed the issue. | @453044 Hello there! Do you need help? If so, please follow us and DM us with details of what is going on to better assist you. -IG https://t.co/rMApsV8PQY"
I get my iPhone X tomorrow and my Apple Watch series three today.... it’s a good week thanks @115714 and @sprintcare | @453045 We know that your excited about the new iPhone X & the Apple Watch and so are we. Almost here!!! :) - GV
"All I wanna do is finish watching TWD on Netflix but my carrier sucks 🙄🙄🙄 @115911 | @453199 Whoa, we're all about promoting binge-watching habits. DM us and let's see what's going on with your speed. *JamieK"
@115911 I am trying to pay my bill through the app and not having any luck. Help | @453200 Hey! Try going online or sending us a DM for assistance. *KaeW
"5 hours wasted with @TMobileHelp and @115911 store, no resolution, great Saturday! Thanks @115911 | @453201 Hey, Hey, Hey! I am still here with you. Meet me back in your DM. :) *SophyaBates"
@115911 What’s with the horrible service lately. | @132780 We definitely can check this out for you. Tell us your location in a DM so we can get started. *NaeJ
"I love how @115911 says that YouTube, Netflix, Spotify, etc don't touch data but it dose like fuck you guys | @453213 We mean what we say, Kyle! What makes you say otherwise? DM us so we can chat about your concerns. *WhitneyJ"
"@TMobileHelp can y’all me please! | @435885 Hey, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! 

Please DM me Sir! : ) *TaahirM"
@115913 what is going on with your team?? Words and no action. I guess I really do need to take it to the top! 12 days and counting! | @453215 @115913 I want to make sure that you get the best possible care that you can get. I will meet you back in DM so we can keep working. *AlexGill
@sprintcare why am I not getting LTE? It's been out since yesterday. What's the deal? | @453216 That's not good! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
Why do you offer the online chat option when it’s NEVER available @115714 ??? I don’t have time to sit on hold for 30 min. 🙄 | @453217 That's not the way we want you to feel. How can we assist you? -JE
"Hey @115714 ,

Ship my damn phone. | @453219 Can you please send me a Direct message providing me with your order number? -DS"
"@TMobileHelp I recently switched carriers, I am unsure how to make any further payments, as I no longer have online access. Please help! | @453354 T-Force can help with that! Please DM me, and we will get you all squared away, okay! https://t.co/n6tQTx28XN *OliviaStewart"
@413783 speaking social truths and highlighting the amazing @TMobileHelp and @115911 Teams with the folks at @432122 in Austin! https://t.co/ISPByMLgKB | @413927 MMM is the best!! Glad you can learn firsthand from our fearless leader!! <3 💯🔥 *MattHargleroad
@115911 customer service sucks . I’m definitely switching after today !! | @453377 Oh no Cassidy! What's going on? We're here to assist. *JasmineS
Anyone got their @115911 #IphoneXPreOrder shipment tracking yet. Tomorrow’s launch and I still don’t have a tracking number | @342483 Hey John! Meet me in DM and I can get you all the details! *CameronMadore
"@TMobileHelp I sent you a dm if someone could get back to me as soon as capabke, that would be great | @453379 Thanks for sending that over - I see your DM and will meet you there. https://t.co/93XwcSKFIy *RayButler"
@TMobileHelp I am a current customer with JOD. How much does it cost to jump to an iPhone X 64gb? | @453380 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
@115911 not the UnCarrier when it comes to Service. 40 minutes holds to speak to someone who doesn’t speak English. | @138977 We're always here for you SMR. Did you get a resolution? Send us a DM for assistance. *JasmineS
"@TMobileHelp I started on T-Mobile one when it was first released how do I get the Netflix promotion? | @453382 Hey there, Kylee! Let's get this worked out. Send us a DM! *TiannahReagor"
I cannot wait to leave @115714 and go back to my home @115725 ❤️ | @453383 What make you feel this way? We will hate to see you leave our Sprint family. -KJ
"@115714 by far has the worst data coverage. That “.1 percent” is an understatement. | @453384 Please send us a Direct Message with your nearest cross streets and ZIP  code, so that we can further assist you. - KD"
"@sprintcare why did my phone never ring when someone tried to call me this a.m., then the voicemail came in 40 minutes late? | @453385 I am contacting you now https://t.co/rMApsV8PQY"
Why is my phone still saying that the label has been created for UPS? It's been like that since the 28th! @115714 | @453386 Hello there! Plz elaborate a little on the issue at hand so we would be able to further assist you. We're always here eager to assist - KP
"@sprintcare How come Sprint doesn’t get service inside of big places like Little Caesar Arena? Two people had Verizon and could. | @215194 Please send us a Direct Message, so that we can further assist you. - LS"
@59668 Where was @115714 to do this back in the day?! https://t.co/x4Kt9tnKwq | @453388 Sounds like something we should look into. What's going on? -JT
@115714 i am having problems sending and receiving texts messages and internet connection on my cell phone since hurricane Irma | @453430 Oh no! This is definitely something we don't like to hear! Please DM to further assist! -Maria Q
@115714 i am having problems sending and receiving texts messages and internet connection on my cell phone since hurricane Irma | @453430 @115714 Please follow us on Twitter that way I can respond to the DM. I do apologize for this! -Maria Q
@115714 you guys are the most unorganized phone company ever 😤 | @453431 Oh no! This is deeply troubling! We don't want you feeling this way. How can we assist today? We're here to help! -CO
@sprintcare I have been dealing with this for 7 months.... really!!!!! 7 MONTHS | @453432 This is very concerning to us. Please DM us so we can assist you with this issue. Thanks in advance! -DD
"Yo @115714 do your employees know anything about anything | @453435 Wow, what's going on? We want to help you. -R.A"
"Still waiting for a word from @115714, @118159. https://t.co/83n7uykOfo | @453436 by Hurricane Maria. The credit will include taxes and the charge will appear on invoice and then be credited. 2/2 - LH"
"Still waiting for a word from @115714, @118159. https://t.co/83n7uykOfo | @453436 Hi Hector. About your concern Sprint will give a 1-month credit for customer's Service Plan Charge for those who were affected 1/2 - LH"
This is not my personality! @115911 @115913 but I guess persistence will@have its way! | @453215 @115911 @115913 Getting your the care you deserve is my priority. I sent a DM your way. We'll keep working there for a solution. *AlexGill
Mayor never did a laugh dis morning at all! https://t.co/hEQiDpvUsq | @453562 How could we assist? - LS
@115714 Why am I getting two bars of 3G in Midtown Atlanta? Normally LTE | @453563 Let's help. Please send us a DM and follow so we can help. -JT
There is absolutely no service that has frustrated me more than @115714 If you are considering switching- DONT! You will regret it. | @453567 we hate to you having issues with your services how can we help you today?
A #Sprint bill under $100 ? #Happiest5WordSentence | @154788 Hey! How can I help you? -AH
"Disgusted with @115714 lately. No service at all in my area for 3 days now and I’ve tried every network reset possible...FIX THIS. | @453568 This is most concerning to us. Please send us a Direct Message, so that we can further assist you. -KC"
"@115911 
Worst Customer Service!!! https://t.co/z41A3mBxrP | @453214 Shari, can you tell us what's going on in a DM? The last thing we want is for you to be dissatisfied with your carrier. *KaeW"
@115911 is a company full of robbers. I want my $225 dollars back. | @320474 We don't want you to feel this way. Send us a DM so we can turn experience around! *NaeJ
@115911 I hav been told 2 wait 4 international calling(family) plan 4 a yr nw.Ur stateside intrnal is 2 expensive 4 all my 6lines. Switch? | @453810 Not sure I'm following your question but we're here to assist! Send us a DM with details! *ElleA
"@115911 Hello! I am trying to use the INTERNET L bundle, but I did not receive a reply when sending the text to 4000, do I just wait? | @453811 Hi, Fatima! Could you DM us details so we can assist? *ElleA"
"Okay so @115714 is getting cancelled. Y’all service fucking sucks anyway | @453877 Phae, can you send us a DM with some specifics? We want to address any issues you're having ASAP! -CDE"
@sprintcare I'd like to know why I've been waiting for over 30 minutes to speak with a supervisor when this is the 6th time (within 2 weeks) I've called Sprint about an issue? I'll send another update once my wait time hits an hour. https://t.co/VAEXNw4fpu | @453878 Please DM your contact information and I will be more than happy to assist you. https://t.co/rMApsV8PQY
"@sprintcare For the love of god, PLEASE let me out of my contract. 10+ years customer, service is as bad as ever. | @453879 Hey there, can you send us a DM with the issue? This isn't the experience we're trying to give you! -CDE"
"I decided to change my number & @115714 gave me the number of some guy who owed everybody & their mother. 🙄🙄🙄 | @453880 Hey Daneisha, if you like you can have the phone number changed again. Shoot us a DM if you're interested in doing such. - SP"
"@TMobileHelp bought a Note 8 17 days ago.  On day 15, it starts acting up.  Can't return outside the 14 day window.  This is ridiculous! | @453909 Hey Julia! Oh no!! :( We want to be sure your Note 8 is in top condition. PM me! https://t.co/rIZzKwKb2m *KurtMartin"
Why is it that no one can tell how to add the international data plan but can tell me its available? 🤔 @sprintcare | @453910 ... or you can go to https://t.co/aN4RVhDy8I. They are ready to assist you 24/7. (3/3) -LR.
"Why is it that no one can tell how to add the international data plan but can tell me its available? 🤔 @sprintcare | @453910 ... are enabled by Sprint Open World, our Department of International. You can reach to them dialing 888-226-7212 ... (2/3) -LR."
"Why is it that no one can tell how to add the international data plan but can tell me its available? 🤔 @sprintcare | @453910 Hi! Thank you for reaching out to us, but all the plans, add-ons and packages related to international services,... (1/3) -LR."
@TMobileHelp follow | @272925 Shoot me a DM! *TJEllwood
"Your LTE service is shitty in Manhattan @115714 !! Very slow! | @271470 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"My #opensignal TRUE Speed Test on #Sprint 4G...gotta be something better in Petrolia, TX!! | @454246 How could we assist? - LS"
"@TMobileHelp I have a T-Mo Cellspot Router. When will a firmware update to address #KRACK be pushed out? | @454256 Not seeing specifics for KRACK, but check this out for updates: https://t.co/C3HRTlBzE4 https://t.co/iq4B8dCJFx *JessicaBrenhaug"
@115911 stays hitting me with BS prorated charges | @454260 We can take a look at it! I will continue with you in DM! *AlexGreen
"@115911 Been with T-Mobile for 13 years & purchased the new Iphone. Local office needs training. Salesman flat out lied. | @454263 Transparency is super important to me, Melissa! DM us with details. We want to know more so we can turn this around. *WhitneyJ"
"Listen @115714 I’m tired of my phone saying “Cellular Service is not available at this time”... when the iPhoneX comes out I’m LEAVING | @454325 Let us figure it out! Please send us a Direct Message, so that we can further assist you. - MJ"
"@115913 honestly if I could email you about a huge dissatisfaction with customer service, I'm on the verge of switching carriers | @454343 @115913 We'd love for you to stay! Please send us a DM so we can look into this with you. *CassyFitzgerald"
"My friend was just on the phone with me saying the same thing. https://t.co/TKihYIGeDB | @454344 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
Umm @sprintcare how come you guys made the tracking label for my phone days ago but the phone has yet to move? | @430369 Greetings! Are you using the following link https://t.co/BOMvS7idYt to track your device? Send us a DM for further assistance. -HS
🗣 EVERYWHERE https://t.co/WmUpGbGZuQ | @454345 Sounds like something we should look into. Please send us a DM and follow us so we can help. -JT
"@115913 @115911 @115911 help TMobile has failed me for the last time.  I was promised, looked over, not responded to, it is now 48 hrs | @453215 @115913 We sent a reply last night, Tracey! I'll follow up in DM in just a moment so we can move forward. *RachaelTansey"
Yall about to lose a customer! @115911 Hey @115725 ! | @454473 Yikes!! What makes you want to do such a thing? Dm us so we can get this turned around! *ElleA
I was so happy to pre-order the iPhone X once it was available and @115911 ruined it. I’ve never been so disappointed in a company. 😡👎🏼👎🏼 | @190105 I’m here to help with all your phone purchases and will continue working with you in DM *BarbPelotte
"is this gonna end up changing tonight to see if i get it tomorrow? @TMobileHelp @115817 #tmobile #iphonex https://t.co/OqYpoX6PZT | @454474 I’m here to help with your order, Send me a DM so I can take a closer look!  https://t.co/vuTPc7Xx7T *TraceyFoster"
@TMobileHelp can you get back to me please | @426898 Just replied to your DM. Meet you there! ;) https://t.co/cbaCC4vqgh *MichelleWalker
@TMobileHelp the mobile app isn't working properly & I can't pay my bill. | @219424 Hey! Shoot me up on a DM here https://t.co/bFxJ0iwSJg I am #HappyToHelp 👍 *AyubMogradia
"@115911 UPS still hasn’t received my iPhone that’s supposed to be delivered tomorrow and I’m PANICKING!!! 😩🤬 | @454591 Don't panic! Meet me in a DM and I can check the status for you, Alex. https://t.co/wnPk0Kpe5r *BrittanyJones"
"@sprintcare Experiencing spotty service in the NE AR area this morning. Usually have LTE, only 3G right now, sometimes no service at all. | @454592 Let's check on that service for you. Please send us a PM with your nearest cross street and zip code? -R.A"
@sprintcare hi! My order has said “shipped” since 10/30/17 but has moved anywhere 🙁 | @454593 @454593 - DM me your order number -LG
"Hey @TMobileHelp how are you? Please help me with my order for the iPhone X, I don’t understand why it hasn’t shipped yet supposed to be 3rd | @426802 Hey Lawrence! I've already sent you a message :) feel free to meet me back in DM so we can check on your order! *MiaMonk"
@TMobileHelp Check your DM. | @160330 Hey friend! Thanks for the heads up! Our reply is on its way! https://t.co/wS7tizxjtQ *EmilyNewman
"@115714 you have the worst cell service in America | @454736 This isn't the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"@sprintcare should I be worried that my iPhone X won’t be here tomorrow? It’s been like this for days. https://t.co/RO94ZomODn | @428769 Thanks for reaching out with this concern Tylor. Please send us a Direct Message, so that we can further assist you. -MM"
"@sprintcare your guys ""upgrade phone"" page is frozen. happens over and over again. never loads, just hangs. absolutely fucking horrible website design. and you guys keep revising it to make it worse and worse, slower and slower https://t.co/R1ot9KYhs5 | @454915 Hey there! Does the issue happen only when you are upgrading? If so, we recommend you to please restart your device, use another browser or you can also try to clear your web browser's cache, cookies, and history. -  EH"
Hey @115714 why the heck is my bill $400 this month? | @301156 Hello there! We'd like to check this out for you. Please send us a Direct Message to further assist you. -DM
"@115911 My iPhone X shipped on October 31st but tracking still says you guys haven’t given it to UPS yet. What’s the deal? | @454945 Emma, if it doesn't move after the estimated shipping dates that we gave you send us a DM here. *KaeW"
"@115911 What does it mean when my phone says no service, and yall told me that yoi guys have the best 4g LTE network EVERYWHERE? | @454946 Uhoh. Let's first determine where the issue is Sir. DM us with the details and we'll see to it that it's looked into. *KaeW"
"@TMobileHelp why do you guys double charge when people pay off their EIP | @455255 Thank you for reahing out to us, Send me a DM and I'll help make sure your bill is right for you today! *JamesH"
@TMobileHelp you guys have any info on when the Oreo beta for the Galaxy S8 will drop today in the US? | @455256 Hey I'm here for you!  Shoot me a DM let's chat https://t.co/BMDMqsRi3P *DebKlajbor
@115911 rep just told me the pixel promotion ends today. What do I do if my pixel is still on the way? Switch to project fi? | @455259 Let's see what options we have for you! Send us a DM so we can check it out! *ElleA
"@115714 will be like yes, you will only pay $118 + tax but then will turn around & try to bill you $500+. FUCK YOU GUYS! @sprintcare | @455280 This is concerning to us! Please DM us to assist -Maria Q"
"@115714 why am i not getting LTE service anywhere in Louisville, KY? | @455282 Hello! Thank you for bringing this to our attention, let's take a closer look into this. Please send us a DM for further assistance. - KP"
"My credit card was charged for a phone that I returned and have been told I MIGHT get refunded. HELP @115714 @sprintcare | @455283 Hey! We're willing to assist you with your concern, please DM us for further assistance. Thank you. -JE"
"SOS @115714 my phone is in a nonstop loop of LTE, 3G and No Service. | @455284 Hello Dylan! We would be more then happy to see why this keeps happening to you. Please DM us so we can help! Thanks! -DD"
#sprint CSR claims the service in the #USVI is not only fully working but has been recently upgraded despite being down for 2 months! #fail | @133675 Hello and thanks for reaching out. Have you tried running the updates on your phone what kind of phone do you have. -FR
"Sigh @115714 what’s going with the Towers here in Atlanta 😫😫😡😡😡 | @159243 Are you having service issues in multiple locations? Are you having issues with data, text and voice? YP"
"I’m getting so tired of @115911, they’re constantly over charging me for random shit. Anyone know a better company | @455500 Alejandro we would never want you to experience issues with your billing. Send us a DM for assistance. *JasmineS"
"Why is my 4g sucking? 😣😣😣 @115911 | @455502 Slow speeds are no fun so I hear you, Annette! DM us here so we can look into your connection with you. *BlakeT"
@sprintcare @136221 Wondering if there is a known problem with texts. My Pixel2XL cannot send or receive images or group chats. ThX | @455512 Oh! How long has this been going on? Send us a Direct Message letting us know. - AM
"So I’m confused my email confirmation says my #iPhoneX shipped on 10/28, but ups says it’s “processing”, I thought they didn’t start shipping until 11/3. What’s the deal @115714 | @193679 Your email confirmation should have an order number. Visit https://t.co/RDgqxv7W9w using this information to verify your order details. - JF"
@115714 always want to resolve errors on their part privately yet publicly charge me $30 extra for a line I canceled 6 months ago. #fixthis | @455514 We understand if you do not want to proceed via this avenue and you can call Customer Care at 8882114727. -Felicia R
@115714 always want to resolve errors on their part privately yet publicly charge me $30 extra for a line I canceled 6 months ago. #fixthis | @455514 The Secure Message post is managed by Sprint whereas Twitter is not. -Felicia R
@115714 always want to resolve errors on their part privately yet publicly charge me $30 extra for a line I canceled 6 months ago. #fixthis | @455514 Good morning.  We are asking you to join us via a Secure Message post to retain the privacy of your account information. -Felicia R
Super sad that @117735 doesn’t seem to care about a longtime customer!  @sprintcare and @VerizonSupport please DM your promos for UL plans | @371108 Sounds like something we should look into. What's going on? -JT
"They shipped it guys. All is well. https://t.co/QVUMKtH5ZQ | @453219 I'm really happy to hear that, hope you enjoy your new IPhone X. -DS"
Ok @115911 site updated and my #iPhoneX will be in my possession by end of day tomorrow. Play time. #apple #iphone | @455704 Congratulations!! And enjoy your new #iPhoneX *SekiaSmith
"@TMobileHelp You have the worst service ever. Happy to be leaving. Do I have to go into a store to drop my lease phone off? | @135486 It makes me sad to see this. Please send me a DM, and I can help. https://t.co/NICrRPn7OP *SierraRichards"
It’s in transit!! Thanks @115911 https://t.co/GtwJNBdylw | @452674 YAY!!! I had a feeling that we were packing it up to go out this afternoon! How excellent :D #MagentaPsychic *LaurenChan
"@115911 December? I might be stuck doing the big in person buy 😔 https://t.co/4jTOwO3evw | @268909 The iPhone X is a popular device right now. If you have questions about ordering, feel free to DM us. *JamieK"
@115911 might be the worst phone company on earth. I need to switch asap | @455705 What's going on to make you say this? You only deserve the best. DM us and let's talk. *JamieK
@TMobileHelp I think my order is stuck in limbo and no one seems to know got to help | @455706 DM me and let's look into this! https://t.co/86MicZnF9C *WarrenCamp
@115911 @115913 hi I’d like to file a complaint on a SUPERVISOR over some unauthorized charges. | @427768 @115913 Hi! A 100% accurate bill is important. Let's get to the bottom of this and sort it out. Send us a DM https://t.co/3sF8qpf2nx *AlissaFast
@115911 ill gladly pay to switch back screw this @117735 yousuck you broke contract | @455707 We are here to help with any issues happening! DM me https://t.co/hhkfSa6wT7 *JenniferJackson
"@116447 how do you talk to customer service in US? Sick of Phillipino account ""advisers"" who don't know squat!! Customer service 😡 | @455724 Hi, Team @116447 to the rescue we will be happy to assist! Please send us a DM and a brief description of your concerns. https://t.co/293NEOtCIF"
"Companies that are trash ..
@115714 | @455725 We never like receiving this type of feedback. Please send us a Direct Message, so that we can further assist you. -SS"
@sprintcare i am currently in 40215. I live in 40245 and same issue there.  @115714 https://t.co/6hMjal6v2c | @455282 There's not reported service alert in the area so far. Since when this has been occurring? - KP
"Welcome to the @115714 network, where you get 3G in the middle of the city and it goes to “No Service” when you try to do anything. | @455727 When did you start having this issues? Please send us a Direct Message, so that we can further assist. -PC"
my service is definitely slow today @115714 | @455728 That's terrible! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
Hi @115911 I have to restart my phone my browse the internet. The tabs don't close. Send me a free Note 8 and forgive this Windows debt. | @206153 We'll be happy to explore your upgrade options with you Jamal. Send us a DM to get started. *JasmineS
@115911 No internet for a week on an 'unlimited' plan. Can you help? | @455731 Sarah let's get you some assistance ASAP. My phone is like my life so I understand. Send us a DM to get started! *JasmineS
"Glad I pay $200+ a month for 1x literally fucking everywhere. Thanks a lot @115714 | @455763 Hi there! This is very concerning to us. Please send us a Direct Message, so that we can further assist you. -AA"
"@TMobileHelp Where do I look, on bill or website, to figure out which ""discount you were eligible for will expire next month""? Thanks. | @455873 Hey Sharon I can get you the info you need. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
"@TMobileHelp I'm wondering why my account isn't seeing the kickback credits on all of our lines that qualified - can you help? | @455874 Kickback is amazing Lance! We want you to get full access to this, so let's dive in. DM me: https://t.co/hhkfSa6wT7 *JenniferJackson"
"@115913 
What's up with your customer service???? https://t.co/7yCd23IGhc | @455875 @115913 We want to provide you a resolution as quickly as possible. I'll meet you back in DM. *CassyFitzgerald"
@TMobileHelp Can you read your DM please? Thank you | @427574 I see your DM and am replying over there. Meet you on that side :) *HeatherPeterson
"@115911 still unusable lte speeds in Altus, ok https://t.co/JLt6deN5uo | @455879 I depend on my data connection as well so I want to make sure we get your speeds up to par. Shoot me a DM so I can help. *JPL"
Dear @115714 I️ know my due date stop hitting me letting me know it’s near I’ll pay it the day it’s due 😂😂😂 | @455909 Hey there!  Thank you so much for the post today! What’s going on? -KJ
@sprintcare only have LTE when I turn and off airplane mode then it goes to 3G. Wats y’all issue!? | @455910 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code James? -DS
"@115714 why is my order still marked as pending when I received a confirmation email? https://t.co/r9M1IWPZ4H | @455912 Hey, thanks for reaching out to us. Can you send us a DM so that we can check this out for you? -CO"
I complain about @115714 service nd being outta weed | @455914 That's not good! Can you please elaborate more on the issue you're having? -DS
"@sprintcare Is the LTE network down all over?  Drove over 60 miles to work through Houston and no LTE service the whole way | @455915 I don’t have the answer to that off-hand, but I will find it. Let me do some research. Send me a DM. -KJ"
"@115911 store at Nacogdoches Rd, SA only 1 out of 3 employees working. Not even acknowledged my presence. Ready to buy. No more. | @456086 Thank you for this feedback. Send us a DM so that we may gather more information and assist. *JasmineS"
"I'm going to scream if my phone lies to me one more time, My SIM card is in my phone. Ughhh #samsungNote5 #overit @TMobileHelp  #studentlife | @456087 Tech queen is here to help! :) Please send me a DM. https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp love that I can’t watch anything over 480p even though I pay for One Plus. | @456088 That doesn't sound right. Let's check on this and make sure you're getting all that HD goodness. DM Me please! :) *JoshHenegar
"@TMobileHelp love that I can’t watch anything over 480p even though I pay for One Plus. | @456088 To send me a DM, please click on my profile picture below. https://t.co/6NxKsl5RJm I look forward to hearing from you. :) *JoshHenegar"
"@115714 where is the LTE in Tennessee?? | @283473 Please send us a Direct Message with your nearest cross streets and ZIP code, so that we can further assist you. - KD"
"@60135 @6006 @47334 @127271 @115714 I️ need a new case for my #iPhoneX, who got me? | @456097 Hey there!  Thank you so much for the post today! What’s going on? -KJ"
"@115913 I want a pixel 2, but I'm already a t-mobile customer. Am I SOL? | @456272 @115913 Let's talk about the deets. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams"
@115911 that's hurt! https://t.co/BZ1uMHRV6D | @456351 Whoa! We can't have that! Blazing speeds are super important! DM us so we can check this out for you! *WhitneyJ
"@TMobileHelp I no longer have an account with you, but I want to unlock my ipad. It also seems like I can't log into my T-mobile anymore... | @456353 Oooh! Unlocking phones is my forte! 🔓📱 DM me here so we can get right to work! https://t.co/Op5C2z3lou *ChelseaBailey"
"@115913 
I'm told mail phone 4 repairs & cancel service as repairs will take 2 weeks???
That's your customer service https://t.co/95rSZinxk9 | @455875 @115913 I'd love to make sure all options have been explored. I'll meet you back in DM now. *CassyFitzgerald"
"@115913 your reps can't fix it, or won't. Can you fix my issue? | @332862 @115913 Hi Casey! We're here for you and would love to continue working with you. Send us a DM! *AlissaFast"
"@115714 @sprintcare  hello get back to me please | @456380 Hi, I am here to assist, please send  a DM. -AF"
"@115714 sucks. I think I might be ready to make the switch.. Make me an offer I can't refuse @115911 https://t.co/GAlsDLDk8J | @456381 Hi Julian, This concerns me, I am here to assist, please send me a DM. -AF"
💡Next time I need inspiration to drink early in the day I’ll call 3 @115714 stores and see if I get the same answer to a simple question. | @456382 I'm sorry for the trouble! How can we assist you today? - AM
@115714 why am I downtown Atlanta and I've only had 3g for the last 2 hrs. Are you guys experiencing any troubles? | @456383 This is definitely a frustrating experience. Please send us a DM so that we can further assist. - AM
@sprintcare how do I message to get problem resolved? | @455724 We would be glad to help. Please DM your specific concern.
Fucking Sprint has STILL been over billing me after going in to fix my bill... I am this 👌close to going in the store and making a BIG SCENE https://t.co/O94mxXKvfz | @456384 What is going on with your bill please ? -FR
Finally a updated !!!! I am so excited. #iphonex #sprint | @119841 Congratulations on your new order of the Iphone x. We hope you enjoy!!
Can’t wait until my contract with @sprintcare is up! I’ll be moving to a carrier that is not incompetent. @ATT or @115725 opportunity here. | @456385 Hello there! We would hate to see you leave Sprint! What exactly is making you want to make the switch? -DD
I'm getting a lot of random phone calls right now.  So many foreign countries too @115911 | @391988 Hmmm... are they spam? *JamieK
"@TMobileHelp you’ve nene no help and wasted an hour of my time. Bye bye | @135486 Hey Lindsey, I am still here to help and I just responded to your DM. Meet you back there! *DanLawrence"
hardly any cell signal?? whats goin on w/ ya this morning @115911 | @195565 This doesn't sound right. DM us and let's look into your location ASAP. *JamieK
"@TMobileHelp if you can find out why 4GLTE service is always bad here.. @115955 cable is down and I  cant even use my phone data..
😐😑 https://t.co/KJ1xyPBkR4 | @456537 Have no fear, Danny Boy is here! Shoot me a DM, and I'll save the day! https://t.co/oIBK3mlmoz *DannyHarvey"
"@TMobileHelp that's really a hurt https://t.co/HDlqajOvgW | @456351 That's definitely not what we like to see! Meet me in DM, and we'll get to work! https://t.co/BXDdporH4e *JenniferRivera"
"For the best in customer service, become a T-Mobile customer and use the @TMobileHelp team! | @456611 Aw shucks! :) Thank you for the kind words! #TeamMagentaAllDay! :) *WarrenCamp"
"""Full"" LATE from @115911 https://t.co/vIuofopo9t | @204298 We only want to provide the speeds you need to keep you connected, Apricot. *JeremyJ"
@115911 Your Square One Mall location is the most disrespectful store I have been too and has horrible service 🤷🏽‍♂️ | @456711 We want to provide a better retail experience than that. Please send over a DM so we can hear more of your feedback. *JPL
@115911 Your Digits app overrides audio playback settings on Samsung tab A 10.1 when I'm not in a call. Forces headphones into headset mode | @456712 Let's have a look at that! Shoot us a DM here and we'll assist you ASAP. *ValerieP
@117543 when did ya start copying VZW? throttle streaming videos at 1.5Mbps..SMH time to port out | @418730 @117543 We absolutely don't want to see you go. Please send a DM our way so we can check this out with you. *DanKing
"Hi @115911 This Windows device is not making me money to pay the bills. I have to use other devices. | @206153 Our offer to assist is sincere Jamal, send us a DM whenever you're ready. *MelJ"
"@115714 what is going on in Atlanta? No LTE. Anywhere. | @456725 Thanks for reaching out, how long have you been experiencing this issue? -SM"
Yo @115714 y'all all right?  Network's been struggling up in NE Atlanta the past few days. | @227216 Let's check on that service for you. Please send us a DM with your nearest cross street and zip code? -R.A
"My worst mistake in life is switching to @115714. Shittiest phone/customer service, rude employees, crap phones, no help with ANYTHING. | @149829 I'm confident we can do better! It's important to have your concern quickly addressed. We are here to assist. DM us -Maria Q"
"I keep getting missed calls and when I return them it be all kinda different people and business that say they didn’t call me @115714 | @455638 Hey there, thank you for reaching out to us. Please send us a DM so that we can further assist. - AM"
"@115913 I’m a fan but @115911 collections on my credit report preventing me from buying first house. This is an error & nightmare. Help | @409369 @115913 Help is here, Brett. Please DM us and we'll find out what happened: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare @115714 @116447 Getting the network up and running nothing. Unless you consider reading a press release something, but... https://t.co/aCWFYdd6Xb | @176886 If you're seeking account assistance please DM us. We want to help! Thank you. Team @116447"
"@115911 freaking sucks like oh I’m sorry I need to change my phone, but sure go ahead charge me a device upgrade even if I’m paying for it | @456922 Hi, Andy! You can upgrade 100% free online! Send us a DM so we can go over specifics with you! *ElleA"
@TMobileHelp Hi! I'm thinking about getting a hotspot from you. Is there any sort of data cap on it? | @456923 Hey I would love to help you out with that please DM me for more details *CorineB
"@115911 needs to actually train their employees. I can go into the store, call 611 and get ALL different answers. What the actual fuck | @456924 I agree that getting accurate info is a must. Please send me a DM so I can make sure we get your questions answered. *JPL"
@115714 @116447 after the call I just had I’m done! This company is the absolute worst! Thank God my leases are over! Bye Sprint! | @456946 @116447 Team @116447 will be more than happy to assist.    Please contact me when you arrive at the Sprint store for issue resolution. https://t.co/rMApsVqrfy
"Hey @115714 can we talk about using the email address #Hispanic2007 to contact customers? It's 2017. I have new concerns with my account... https://t.co/pl1UARQUT1 | @456947 Hey, we can help you out with your concerns. Please DM is for further assistance. - JC https://t.co/rMApsV8PQY"
@sprintcare help!! I need to change the address on my ups shipment. | @434335 This will delay your order. -FR
@sprintcare help!! I need to change the address on my ups shipment. | @434335 You would have to cancel the order and we would need to re order and change the shipping information on your account. -FR
@sprintcare help!! I need to change the address on my ups shipment. | @434335 Hello unfortunately you can not change the shipping information at this time. -FR
@ATT ok @115911 @115714 @126302 who has a plan better than AT&T that wont slow down after 15g? Asking for a friend... | @456948 Check out all the latest deals and promotions at https://t.co/OLXF2ShjmN . We've got you covered. -SM
"@sprintcare how long does it take to get a reply from your Director of Customer Care after sending an email?? Ben Parker at Sprint was AWFUL | @437598 Please send me a DM, so that I can further assist you. - LP"
@sprintcare how long does it take to get a reply from your Director of Customer Care after sending an email?? Ben Parker at Sprint was AWFUL | @437598 Hi Erica! Just saw an associate replied to you through our secured browser. Did you contact the Team member that's handing your case? - LP
"@sprintcare haven't had service all day. No data, No texts. What's going on in metro Atlanta? | @456949 We would like to take a deeper look into this. Please send us a Direct Message, so that we can further assist you. -BG"
@sprintcare have not had to send this tweet out in a while. What is going on with my service today? | @456951 Can I please have the make an model of the device? I would like to help. - IR
@115911 I have an issue | @457095 We've got a solution! DM us here and we'll assist you. 👍 *ValerieP
"@115911 you need to fix or update your app it hasn’t been working for days now. | @457096 Oh no! Ramon, I hear you and I know how important it is to be able to access the app. DM us here so we can help out. *BlakeT"
@TMobileHelp @115911 Should I be expecting this once my 3-month DIGITS trial ends? Aka: should I cancel it now? https://t.co/Yh4jBKTEZm | @386460 Greetings Brian :) We'd love to get ya assisted. DM us and we will getcha all the info ya need! Thanks for reaching out! *VictorNunn
"@TMobileHelp I re-submitted a Pixel 2 promo rebate at T-Force's suggestion. Been a few days and still can't see the status using tracking ID | @185280 Hey Eric, Send me a DM we can go over any questions or concerns you have on your account :) *AnaAliciaCortez"
"@115913 The executive response team has failed to get in touch with me after I missed 1 phone call. I emailed and I called over 10 times | @457097 @115913 We're here for you and truly want to help, Joshua. We'll be meeting you back in DM ASAP. *DanKing"
@115911 y’all promised that look into my account but it’s day 5 and my data isn’t working so...... https://t.co/fq2znoOqnZ | @457238 Abena I show that we asked you to use the link in the DMs to verify your information.I show that this was not completed. *JasmineS
"@115911 @TMobileHelp What is this message for? Feels like spam. https://t.co/t1CcLYG6nM | @457257 Good question! It's not us, but I found a little info. Please DM for more! https://t.co/I6eWC2B8S0 *JohnWard"
"@115911 just Started with T-Mobile as of last night. I heard That we Might get free Netflix. I don't see it. Now The Plan I'm on is 55 plus | @457258 Hi there, Ralph! Since the 55+ plan is already discounted it does not come with Netflix. Send us a DM with any questions you have! *ElleA"
".@115858 I pay 1200 dollars for your new phone the iPhone x on .@115911 Then come to find out. You denied support for tmobiels 600MHZ #wtf https://t.co/eNSlm90DwG | @116425 Hey Corry, I am so glad that you reached out to us!! Were we able to answer all your questions this morning? *CamiCutsforth"
I was a @115714 customer for 6 years. Always gave them a glowing review. Even recommended them to friends. No way I would do that now. | @414293 We genuinely want to help you here and figure out why you keep getting those charges.
Had a call w/ @115714. They can't answer why I was charged $252 for my device after I turned it in. Told them 2 call me back. NO PROCESS. | @414293 Please DM us the number that we would've called if you were still a sprint customer.
"I left @115714 a month ago and they STILL haven't given me my final bill in order to unlock my phones to use them on @115911. #WorstNetwork | @196099 We're here to assist however we can, Neal! Send us a DM if you need us! *WhitneyJ"
"@115913 still struggling with payment for Carrier Freedom program. two phone, switched over a year ago. Help! | @457430 @115913 Help is here, Mick. We want to make sure you're reimbursed properly. We'll be meeting you back in DM ASAP. *DanKing"
@TMobileHelp have app. Added daughters line to profile. I can’t toggle between to manage her settings? Like parental control? | @128101 I want to make this right and get your app working properly. Send me a DM and I will be further assisting you! *AlfonosM
@115913 Just curious is there any more works with the iPhone X supporting the new LTE 600MHz. | @116425 @115913 The iPhone X was not created with the hardware needed to function on the 600 MHz frequency. *DanKing
Only can call out and receive calls cant fucking text or see my notifications 😡🖕🏽 but my bill paid thats the crazy part @115911 | @457431 Well let's see what's going on Gaveli. It's super important to us that this is resolved. DM us ASAP. *KaeW
"@115911 @115913 I’m thinking about switching up my phone but I’m wondering how it will affect my current plan. Can anyone help? | @457432 @115913 We'd be happy to help out, Angelus. Send a DM our way and we'll chat options: https://t.co/cuEwtd2epS *DanKing"
"How in the hell does it take TWO MONTHS for me to cancel out my @115714 account? Literally some of the worst customer service I've ever had. | @196099 Please send us a Direct Message, so that we can further assist you. -AH"
How in the hell does it take TWO MONTHS for me to cancel out my @115714 account? Literally some of the worst customer service I've ever had. | @196099 Hey Neal. your post is concerning to us and we definitely want to work on this matter for you. -AH
"@115714 it would be nice if I wasn't paying so much money for this seedy service and actually received good service like I did @115725 | @457458 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
@115714 my iPhone x is officially in transit! Thanks sprint you guys are seriously the best no matter what people say 👍🏼👍🏼👍🏼👍🏼 | @457461 Thanks for your positive feedback. New iPhone X almost in your hands! :D - GV
"@TMobileHelp What's wrong with your mobile app? After sign in, gets stuck in processing, then shuts off. | @457639 We definitely want to check this out. Send us a DM, and we can get to the bottom of this! https://t.co/fl14BcaDgC *ErickiaLaChance"
"@115911 why everybody phone shipping but mine? im about to cancel my order | @457640 Don't cancel! Send us a DM with your order # and we'll check this out, Raven. *NaeJ"
@sprintcare what's going on with service in ATL? | @453042 Thank you for providing us with this information! Please DM us so we can provide you with details about your service. - AM
"@115911 can I️ switch in my iPhone 8 for a iPhone X ? 👀 | @457834 We can take a look, Jas! You've always got options! DM us, let's chat! *WhitneyJ"
@115714 oh wait you’ll want to know my nearest cross st right? Worst ph service out there for 94$ a month | @217320 Hey there. We would be happy to help. Please send us a DM. -  CF
@115714 Im switching back. Your network may have “within 1% reliability” of Verizon... but your network has TERRIBLE SERVICE 99% of the time | @457869 Hello there! We would hate to see you leave Sprint! Please DM us so we can address any issues or concerns you may have. Thanks! -DD
"@115714 you really been pissing me lately , why my phone data slow but I have unlimited 🤔 | @457870 Please send us a DM, along with your nearest cross street address and ZIP code. Thank you. -DS"
"@115714 you really been pissing me lately , why my phone data slow but I have unlimited 🤔 | @457870 Questions? You’ve come to the right place. We would like to review our network coverage in your area. -DS"
"Loving @115911 is like loving an unfaithful wife, no matter how many chances you give them they still screw u up #disappointed @115913 | @457884 @115913 Hey! I'd love to work with you to turn this around. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast"
"Hey @TMobileHelp, if I want to break up with Big Red, do I have to trade in my current device if I still have a payoff amount? | @457886 Hey Ally, you would look great in Magenta!! <3 Send me a DM and I can get you the details: https://t.co/QIHNBDHoV8. *LaurenWalker"
@115913 can you help a brother out? Have to wait three weeks to get $0 down on iPhone x. | @326775 @115913 Hey! I'm here for you and would love to check out your options. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp hey guys... my visual voice mail isn’t working on my iPhone.. can you help me?! | @457888 Absolutely! Shoot me a DM, and I'll save the day! https://t.co/oIBK3mlmoz *DannyHarvey"
@TMobileHelp unbelievably bad service. I called & he rep hung up on me. This happened twice. What’s the point of being with you for 10 yrs? | @148134 https://t.co/FebpmprSfp *DesiReed
@TMobileHelp unbelievably bad service. I called & he rep hung up on me. This happened twice. What’s the point of being with you for 10 yrs? | @148134 That's definitely not the experience we want you to have. Please reach out to use in a PM and we can get you taken care of. :) *DesiReed
"@115911 told my aunt she needs a deposit 🤔🤔 https://t.co/qgSSjqidI5 | @457892 The requirement of a deposit can have a number of factors. If your aunt has any questions, we are here to answer them. *JPL"
@sprintcare the sub-par service i am receiving is unacceptable | @130546 Yikes! Can you please clarify on the issues your having about our service in which you've stated in your feedback? -TC
"I hate you @115714 | @447067 Hey, this is not the way we earn your business. What seems to be the issue today? -NR"
New phone... Group chat don't work... why? Samsung note 8... #sprint #samsungnote8 #yudodis | @457910 Hi thank you for reaching out to us. Can you explain what happens when you try to group chat? -C.H
"Y q haces cuando un agente @118159 qda d llamar a la 1,son las 4 #BrillaPorSuAusencia #FaltadeCompromiso #NoProfesional #Carlos | @458088 Por favor, envíenos en un DM su numero de contacto así continuar asistiéndole. 2/2 -AF"
"Y q haces cuando un agente @118159 qda d llamar a la 1,son las 4 #BrillaPorSuAusencia #FaltadeCompromiso #NoProfesional #Carlos | @458088 Definitivamente, este no es el tipo de experiencia que esperamos que tenga. Nos gustaría investigar más a fondo en su situación. 1/2 -AF"
"How hard is it to get a straight answer @115714 ? Honestly. You can’t keep our bill hostage. https://t.co/dLTAQf2pSD | @458089 I'm with Team @116447 & here to help. If you have questions about your Sprint service, we'd be glad to asst."
"Super annoyed that I have to walk all the way outside the building to get service 🙃 y'all trash @115714 | @434689 Wow, that’s terrible. Let’s get it fixed. Please send us a DM so we can further assist. -AT"
@TMobileHelp I have sent a DM. Thanks! | @195519 Thank you! I am reading over it now. See you there! *JessicaCanada
"After having @115911 for like 6 years finally gonna cancel my service and get a new line somewhere else 😒 what company is good?? | @458211 Say this isn't the end for us, Priscilla. We want only the most memorable moments for you. Send us a DM and let's talk. *JeremyJ"
@TMobileHelp hey T-Mobile I have a question. | @279427 And I have the 🔑 to all answers!  DM me ➡ https://t.co/m0OQWGlE4J 😎 *SamoAljasim
"@sprintcare Why cant I get ANYONE at Sprint tech support to solve my missing texts issue? About to lose a 10+ yr customer #sprintcommunity | @458288 Hey Shannon, this is concerning. Please DM us so we can look into this for you. -SB"
"So @115714 this network. What's goin on?! Not okay. I'm having to survive off raggedy wifi. 😒😒😒😒😒 | @458290 We would love to look into this for you. Please send us a Direct Message, so that we can further assist you. -DD"
"3G right now really @115714 | @458293 We apologize for the delayed response. Please send us a Direct Message, so that we can further assist you. -JJ"
@115913  I’ve had aa bad experience with about 5 of your representatives. I want a refund for an unauthorized charge .. | @427768 @115913 I want to make sure we’re taking care of your billing questions. I’ll continue working with you in DM https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 the CT ""don't call"" list doesn't apply to foreign callers using VOIP numbers. Putting yourself on that list doesn't stop anyone. | @423618 Hey! Send us a DM with more information to better assist you. *ValerieP"
It’s on its way!!! I ain’t waiting on no stinkin line ❤️😂❤️😂❤️ #iPhoneX thank you @TMobileHelp debi for ordering it 😘and @458470 😂😍 https://t.co/G6J9myCqdW | @424489 So excited for you! I know that you’ll LOVE this device! 😊 https://t.co/jjKemKyHlV *AlexisGovea
@TMobileHelp So can JUMP customers not jump to an iPhone anymore? Seems you’re asking for a paid off iPhone to jump. | @458471 I'd love to talk more about this! Dm me! https://t.co/86MicZnF9C *WarrenCamp
I'm done with AT&T. 5mths of svc/bill issues. Who wants my cell/inet/tv money? @sprintcare @115725 @115955 15 years @117735 blew it | @458486 It's a great time to switch to Sprint and save 50%! Visit https://t.co/8aiOS8yJ5N to see how much you'll save! -JN
"@115714 my LTE PLUS network is a complete joke. Definitely switching to Verizon.... | @458487 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -Maria Q"
@sprintcare can we make call while we are on the phone with the new carrier update 30.1 ? | @458488 Sorry not at this time. You can keep updated via our Sprint newsroom for any new update. https://t.co/sWkQlfLFzr . -JN
The past month! https://t.co/ERIIIyQFWx | @458489 Are you currently having service issue? Please let us know so we can assist. -JN
"Filling out a survey for my recent chat with @115714  Full transcript (long) here:   https://t.co/8COQ923LSD

#sprint #verizon #tmobile #att https://t.co/VPwPZJ8Tog | @458622 Hi there! This is very concerning to us can you please elaborate more on your issue for us? -TR"
"Thanks @115714 for dragging your feet to make sure we still don’t have any data and almost no voice 43 days after Hurricane Maria! | @458731 This is definitely not the way we want you to feel. Please send us a Direct Message, so that we can further assist you. -TR"
.@115714 Service gets progressively worst and yet you advertise how it’s one of the fastest.  Considering switching providers. | @458732 We definitely want you to have amazing coverage! Shoot us a DM -Maria Q
"@115913 Sr I would like to talk to you. You don’t have DM, how can we do it? This is important because it is about my account | @427574 @115913 We're here for you, Ethan and we truly want a resolution for you. Please meet us in DM. https://t.co/lH0SH5fy2m *MikeRice"
"@115911, I’m in Poland for a few months. I have the T-Mobile One pan. If I use WiFi calling, does the $0.20 per min still apply? | @458895 Let's take a closer look into which T-Mobile ONE plan you have. Send us a DM for assistance. *JasmineS"
Hey @115911. Could you please meet me in my DMs... | @458896 Hey there! Happy to help. Send us message to TMobileHelp and we'll be there! *ErikS
"@TMobileHelp, Great customer support from Chase Conway. Professional, Friendly, and prompt follow-up. 5+ years with @115911. Liking it.. | @458898 Chase is one of our best so I'm glad he was there to take care of you! :) Only the best for the #MagentaFam! *JustinRhodes"
@TMobileHelp im trying to upgrade to the iphone x but i need help. | @232127 Hey I would love you help out! Go ahead and send me DM https://t.co/EyMABzAJlb. *MiggyHerrera
So @115913 apparently your customer service people  @115911 think they can be rude  disrespectful and arrogant.Is this really T-Mobile? https://t.co/9wPs56rQtC | @117837 @115913 Hey! That's not how we want anyone treated. Thanks for the DM. We'll reply shortly. *AlissaFast
"Smdh thanks @115714 @ Bishop Arts District https://t.co/R2yXoKBSX9 | @244794 If there is, please follow us on twitter, so that we can continue to assist you. -JC"
Smdh thanks @115714 @ Bishop Arts District https://t.co/R2yXoKBSX9 | @244794 Hey there! Is there anything that we can help with? -JC
"@125241 @sprintcare que esta pasando en Guaynabo nuevamente? El servicio esta por el piso los ultimos 3 dias | @125240 Trabaja arduamente, para reestablecer el servicio en todo Puerto Rico. Ha intentado apagar y volver a encender su aparato? -PC"
"@126302 over @sprintcare .....shit I'll take a cup an cord over sprint.......smh.... | @128570 Please send us a Direct Message, so that we can further assist you. -JA"
@118159 @sprintcare GRACIAS #Alejandro por tu atencion #AgenteRedesSociales | @458088 Gracias por atender nuestra llamada y concedernos la oportunidad de continuar asistiéndole. -AF
"Smh @115714 https://t.co/Ibtl022mjR | @458919 Hey Ben, please DM us so we can further assist you! -SB"
"@sprintcare I feel like y’all are cheating me out of money | @449931 Hi there, was your issue resolved? Please give us an update. I eagerly await your response. - Resolution SUP NN"
"The worst damn company ever @115714. | @458965 Please send us a Direct Message, so that we can further assist you. -CE"
"@115714 Now I have to take my Husbands Death Certificate to Greensboro to get a little Cell phone cut off | @458966 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -CE"
"I hate you @115714. | @458965 Wow, what's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. -CE"
"@115911 has me really messed up, charging me $200+ twice in under a month. 😩😩 'bout to drop them, I'm so frustrated. | @459055 Ally, you always deserve consistent billing. DM us and let's see what happened. We're here for you. *JamieK"
@115911 @115913 how many times am I gonna get this text? #enoughalready https://t.co/SmmeLHYvUh | @459056 @115913 Let's get to the bottom of this and sort these texts out. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
Watch out when you make mistaken payments to @115911! They are a fraud and won’t give you a refund! Horrible service! | @459057 Hey Gretchen. What's going on? Is there anything that we can do to help? Send us a DM and we'll chat *ErikS
@sprintcare I’ve been trying to return a magic box 4 the last 3 weeks & when I finally received the return kit it was for a cell phone. | @165741 Hi! You should contact Chat on https://t.co/GbrJA5r7v8 or call the Sprint Technical Support on: 844-463-3194. -ED
@115714 @sprintcare I was charged a $30 activation fee when your promo says if u upgrade via phone or online. The fee would be waived. | @247262 Let's get that resolved for you! DM us -Maria Q
"@115714 WORSE CUSTOMER SERVICE EVER. OVERCHARGE, OVER PROMISE, UNDER DELIVER!!!!!!! | @459118 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. DM us -Maria Q"
"@sprintcare Where can I report fraudulent ""community"" profiles, please? | @128896 Thank you for reaching out to us. Kindly send us a Direct Message, so that we can further assist you. -CO"
@sprintcare I have a question if I switch to sprint and trade in my iPhone 6 Plus 64gb towards iPhone 8 how much will I save off of iPhone 8 | @459119 Please click on the link for our current promotions. https://t.co/OLXF2ShjmN
@sprintcare I have a question if I switch to sprint and trade in my iPhone 6 Plus 64gb towards iPhone 8 how much will I save off of iPhone 8 | @459119 Hello there! We are excited that your are thinking about switching to Sprint.
One of my biggest regrets... switching to @115714 | @459120 If so how can we help you today.
One of my biggest regrets... switching to @115714 | @459120 This is not the kind of feedback we like to hear form our customer's. Are you having issues with your services?
"Hi @115911, can you confirm if it's true that you hold onto my phone data for SEVEN YEARS? | @459265 Where'd you hear that, Kris? Shoot us a DM with more info to chat about this. *ValerieP"
"My bills are due on the 8th, why y'all trynna disconnect my shit on the 2nd. @115911 ?! lol | @459266 Let's take a look into your billing. Send us a DM for assistance. *JasmineS"
@116447 that talked to me earlier has lost all my faith I have in Sprint! After 5 years you guys don't care! | @437598 Team @116447 will send you a DM shortly.
"@sprintcare You literally cannot seem to tell me WHY my phone service was interrupted that I pay out the ass for. | @459286 Please send us a Direct Message, so that we can further assist you. -AH"
"@sprintcare You literally cannot seem to tell me WHY my phone service was interrupted that I pay out the ass for. | @459286 Hey Elexiiaaa, your post is concerning to us and we definitely want to work on this matter for you. -AH"
"@115911 is on some BS. I’m just tryna get the iPhone 8. How is that so hard? | @459349 What's up, Jorgie? *JoanO"
@115911 Fucc Y'all fr service trash bout to go in the nearest store nd break all y'all shit | @459350 Yikes! We're all about keeping you connected so we've got to deliver. DM us so we can get this right for you. *WhitneyJ
@TMobileHelp to get an iPhone unlocked from TMobile does the original customer have to request it or can a non-customer? | @459351 Howdy!  Let's check it out!  Can you please shoot me a DM? - https://t.co/pPPWxmt76F *JohnKuhn
@115913 Please tell me iPhone X pre-orders are still set for Oct. 27 🤞 | @459352 @115913 Yes indeed. Head: https://t.co/rGPmP6ItT7 to pre-register to be reminded when the time comes! *DanKing
Cell phone boosters don’t even help your service out. @115714 | @459365 We would be more than happy to look into this issue .Please send us a direct message to further assist you. - AP
"@115714 T-Mobile Special for 55 and older unlimited plan for like $50 a month #CanYouMatchIt | @459366 Sprint offers Unlimited talk, text & data for just $20/mo/line. Visit this link https://t.co/OLXF2ShjmN for current promo. -CA"
"i hate u @115714 | @459367 Hey, what's going on?  Customer service is a priority with us here at Sprint.We'd love to help you . -HM"
@115990  please explain how you can make an agreement to keep 20 year customer yet not honoring in store?#TMobile #Sprint #Metropcs | @459368 Hey there!  Thank you so much for reaching out to us today! What’s going on? Tell me all about it in a DM. -OA
Almost a month of service with @115714 and I couldn't be more agitated with the miscommunication n customer service 😩 at least it's resolved | @459369 Glad that we could help you. My apologies for any inconvenience.
"@sprintcare Today has  been the most ridiculous day with your customer service team. This is quite disappointing. | @459370 This isn't the type of feedback we like to receive. Please send us a Direct Message, so that we can further assist. -SD"
"Am i the only one T-Mobile screwed over with the iPhone X pre-order? @115913 @115858 @120026 #iPhoneX | @459530 @115913 We want all to be going smoothly with your order, Michelle. DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
I am so irritated and tired of low grade almost nonexistent customer care from @115911 their fees and service ARE RIDICULOUS!!!!! #ANGRY | @459532 Cheyenne we would never want you feeling this way. What's going on? *JasmineS
"@TMobileHelp why am I being billed for calling South Dakota from Missouri? That's not any level of international calling. | @426893 That's something I do want to dig further into for you, please send me a DM: http://tinyurl.co64m/yc6tny8g *MarkMcLaughlin"
@116447 I been spending 3 hours at sprint for the past 2 1/2 months. For nothing to get done where is the costumer service? | @459549 We will be glad to reach out to you. What is a good number and time?
@115714 fix your ish !! https://t.co/wmOxBdX647 | @459550 We would like to look into this. Please send us a DM so that we can assist. - AM
"@115714:  I'm telling everyone I know, and on every social media platform, that your chat agent flat out LIED to me yesterday. | @459551 Hi there! This is not the type of comments Sprint likes to read! Please send me a DM with details and I'll jump on it. - LP"
I only get 2 bars at my new desk. This is a Problem. @115714 | @250907 Hey! We don't want u to have any problems. Are u the only one experiencing this? Have u performed any troubleshooting? Pls let us know. -NL
"Think its time to move to @115714 getting tired of at&t | @459553 Hey, visit our 1 ear free promo at https://t.co/cLSUsitfDr and our contract buyout promo at https://t.co/9ABiXqmY33. -JT"
"Think its time to move to @115714 getting tired of at&t | @459553 Hey, visit our one year free promotion at  https://t.co/cLSUsitfDr and our contract buyout promotion at https://t.co/9ABiXqmY33. -JT"
Tell them you’re thinking about switching companies and see what they offer you https://t.co/wCOxasU39Y | @459565 How can we be of assistance today? -JE
"Ordered iPhoneX midnight 10/27 card was charged, next day, canceled, no reason,Customer Services says start over,🙁 no help. #iphonex #sprint | @459566 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -JD"
@TMobileHelp my brother’s phone was pickpocketed minutes ago in Paris. what do we do? | @459720 Oh no! Have him reach out right away so we can help! https://t.co/zXrDYDCnIa *Bridget Wren
"@115911 super excited as my iPhone X will be delivered tomorrow. My case will arrive on Saturday. Sooo glad I left @115990 | @431476 Very, very cool!!! I am super excited for you. *JessicaG"
"Hi @115913 myself and the missus are about to dump @ATT for another....give me ONE reason why we should pick @115911 | @459729 @115913 So many reasons, James. Check out: https://t.co/cCRIl0Fcnu *DanKing"
@115911 store employees always lying and never telling the truth. | @190995 Lying is not the Magenta way. DM us and let's further discuss the experience you're referring too. *JamieK
"Hey @115725, @115714, and @ATT. Would you guys offer me the same deal as a newbie if I was with you for 7+ years? @115911 seems to think not. Asking for a friend. #loyaltymatters | @143008 Hang in there with us, H. P.. We appreciate every moment that you have been part of the magenta family and we want there to be many more moments to come. Come on back to DM and let's continue finding a solution together. *JeremyJ"
@115913 i just used all my data so can you ummm add sum moe or nah | @459731 @115913 Having access to data is important. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@115911 @TMobileHelp I need a signal booster for my house! | @273230 I can totally hook you up with one! Send me a DM https://t.co/tCo20jmsK2 and I'll get that started for you! *JelisaAbregano
Gotta love your 4G speeds @115911 only takes 30 attempts to send a basic text message! | @459732 Ouch! We can do better than that! Send us a DM with your location so we can check it out! *ElleA
@sprintcare what's going on with no MMS in California? | @459745 @459745 - Hey! Please DM me your full address so I can look into your issue -LG
Been on hold for over 40 mins to speak to someone @115714 | @459746 Oh No! Is there something I can assist you with today?
@116447 been a customer for 9 years. Upgraded to iPhone 8 $350 off deal now sprint says they can’t send me a return kit 4old phone? | @459747 I will be happy to assist you with your return kit.. Please DM your contact number. & Team @116447
"@TMobileHelp @115911 failed to help me.still on the phone w them with no resolution 2 my fraudulent report. #10yrs #wherestheloyalty 🤷🏽‍♀️ | @330688 Hey Amanda, we would be glad to look into this for you. Fraud is no joke. Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
@115911 I feel I need a little more support with this purchase I’m going to make. | @351160 Messaging you in a DM right now. :) *DavidBradford
@TMobileHelp @115911 5 gigs just isnt enough man 😔 | @459996 We'd love to look into more #MagentaDataOptions! Please DM us here: https://t.co/gAmFrAsnx1 :D *PatrickUllmann
"@TMobileHelp @115911 please check your dm | @190824 Hey, I am here for you! Let's get your concerns addressed right away! *AlfonosM"
@TMobileHelp also don't love that I have to tweet instead of just being able to find a decent way to get ahold of you guys. Thumbs down :( | @459997 Hey there go ahead and send me a DM https://t.co/EyMABzAJlb. I would love to help out! *MiggyHerrera
What's the point of getting unlimited if you'll end up getting prioritized? @115911 @TMobileHelp | @313627 I’d be happy to help! Send me a DM & I’ll take excellent care of you! <3 https://t.co/8bwUUpcpQf *ChristalleBarron
@115714 knocked off LTE all morning in #Atlanta ... in Florida no problem what's up? | @287078 Sounds like something we need to take a look. Please DM us to assist. - EG https://t.co/rMApsV8PQY
@344970 will there be a #HTCu11Plus unlocked that will be compatible with the @115714 network? If so when? I'm a current #HTC10 user & fan | @460010 Please click this link https://t.co/BhPHg2P0op for more information on our eligible devices. - IR
@sprintcare are you experiencing an outage in NJ? I've got zero data access right now. | @460048 So sorry to hear that. I’m on it! Have you tried restating the device? -NS
"@sprintcare I have no service in nashville plz help | @460059 We certainly want to get you the service you deserve! Let’s take a look together, Pls send us a DM w/ your location. @60598"
"I don’t understand how @31186 @TMobileHelp remove “one plus” from both my lines and then added Netflix? I never said to remove or add anything 👿 | @280226 I am not a fan of authorized changes to my account, send me a DM to turn this around :) https://t.co/b1rv6Im6uc *HolliePace"
@TMobileHelp I NEED YOUR HELP WITH GETTING UNLIMITED HOTSPOT DATA PLZ DM ME ❤️ | @344786 I got you! I've have a few options for you. I see your DM and have responded there. *RobinS
@115911 now I am receiving zero service from home. In the middle of Dallas. #done. | @124935 Oh no! We can do better than that! Dm us your device and location so we can have a look! *ElleA
@TMobileHelp goood morning i have a quick question if you could help 😃 | @313075 We would love to help! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
"@sprintcare how do I file a complaint against an employee? | @460166 Hi there! Please send us a Direct Message, so that we can further assist you. -MJ"
"NEVER put @AsurionCares insurance on your phone. They will just fuck you and @115714 won’t give a damn either. Worst companies ever | @460168 This isn't the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"Thanks @115714 for helping me miss an important stream due to your total failure of a network. I’ll be sure to change immediately. | @460169 Hey there, this type of feedback is concerning to s. Shoot me a DM so that we can look into this. We are here to help. -IB"
"@115714 thanks for holding all of my text messages for 6 hours. Your coverage in Columbia, SC is awful. | @460170 Please send us a private message so we can review this further. -ES"
@115714 your service is fucking trash. | @460172 Oh no! This is not the type of response we like to hear. Please let us know why you felt this way? We are here to help. -RM
"My sister likes the @115911 connection, but their customer service sucks.  Don't upgrade online, do it in person at their corporate store | @460194 Oh no! We want to make sure you get the best customer service possible. DM us your feedback . *KananiB"
@117735 thinking of switching from @115911 but have lease on iPhone 8 and watch LTE - does AT&T offer assistance for switch? | @129672 Hey Jeremiah - why are you wanting to leave #TeamMagenta?! Send us a DM so we can chat on improving your experience! *TerriL
"@TMobileHelp why is the website always down? | @460261 T-Force is always up, and we have your back! Meet me us in DM to get started! https://t.co/QwRncnQuHg *CameronMadore"
"@TMobileHelp Sent you guys a DM. Thanks. | @460262 Thank you so much for sending the DM! I will meet you there, Erik! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
@115714 can somebody do an investigation into my account ASAP? Something unethical is going on. | @460338 Hi there! Thank you for reaching out to us. Please send us a DM regarding your issue. -FA
What carrier customer support does not suck @TMobileHelp @sprintcare @117735 .... 😑 | @460345 Oh! Oh! Pick us!!! We got you on that amazing customer support! DM if you have ?'s https://t.co/iUlnGXy3Ha *VinnyFrancisco
@115911 pissed me off for bullshitting me yesterday | @460347 Oh no! What's going on Brandon? *JasmineS
"@TMobileHelp Hi, I am trying to unlock two devices and I haven't had any success with the unlock app, former customer, can you help? | @460348 I'll be more than happy to help! Shoot me a DM so we can get started! https://t.co/fouTCzmMFc *HeatherB"
"tired of @115911 , 3/4 bars but I get wack service. Hey bighead @115725 | @460349 I want to make sure you get the service you need to be happy in magenta. Shoot me a DM so I can get right to work. *JPL"
@115714 and my business most likely won't impact your company but I can't let the day go by without thanking Kevin for his genuine help! | @460367 Thank you for the amazing feedback. You have a fantastic day. Ange L
@115714 and my business most likely won't impact your company but I can't let the day go by without thanking Kevin for his genuine help! | @460367 We sincerely appreciate the almost two decades you've spent with us. We do not take that for granted. Your satisfaction is our victory. AL
"Same fucking thing with Bakersfield @115714 wtf I’m tired of this shit https://t.co/pM2jGH9kRp | @460368 Can you elaborate on the issue you're experiencing? Please send us a Direct Message, so that we can further assist you. -CP"
"@115714, we need to talk. | @460369 Hey jay, can you send us a DM so we can further this conversation? -AL"
"@115714 an hour and a half helping me through my concerns and made sure to meet my needs. Not only was he very polite he showed compassion | @460367 Awesome! That is how we would like every interaction you have with us to be. You are not just a person, you are an MVP here. AL"
"Clearly @115714 doesn’t care if their customers get bad reception #switching | @154048 This doesn't sound good at all!  Can you please follow us on twitter, so that we can continue to assist you? -JC"
@115714 as a loyal customer since '98 I must admit I was seconds away from cancelling my services. With years of terrible customer service.. | @460367 Oh no! We would like to hear the full story please and see how we can help here. Please DM us. Thank you. Ange L
Loosing business and money because sprint won’t unlock a business phone that was paid off. 2 1/2 months of lies @sprintcare @116447 | @459549 Thank you for talking with me today and letting me help you with this issue. Team @116447
"@115714 | @460372 Hey david , are there any issues affecting you. Please fee free to let us know via dm. -AP"
@115911 will charge you for devices you didn't buy. Don't sign up with them it's a #scam!!! | @460531 I'll meet you in DM. *FeliciaPorter
Sorry I meant tower. Stupid auto correct https://t.co/sP6pRDfc8K | @460532 Yikes! We definitely want to make sure you have coverage. DM us here with the location to check this out. *ValerieP
"@Tmobilehelp @115913. I did already on FB, but got nowhere | @460535 @115913 I see your PM's. We'll be meeting you back there ASAP. *DanKing"
"@TMobileHelp @115911 @115913 I'm done. OMW to Metro store to port my 2nd #. Today's poor service @ the 78418 store was the Coup de gras | @460535 @115913 We want to turn this experience around for you, Paul. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
@sprintcare @115714 you have awful customer service. I have been dealing with the same issue for three months and you are very unhelpful | @181214 Have you been in contact with the fraud dept.?
"@sprintcare @115714 you have awful customer service. I have been dealing with the same issue for three months and you are very unhelpful | @181214 @115714 Ok, good. If they opened a case it's best to stay in contact with them. There isn't anything we can do while they're looking into it."
My hatred for @115714 grows day by day | @460753 Yikes! Can you please let us know the cause in which led to your feedback about us here at Sprint? -TC
"@115714 is the most ass service no matter where you live | @460754 Wow that sounds really bad. Lets talk in private, send me a DM. -KJ"
"@115911 @115913 Buying iPhone 7 has been impossible today. Not in stores, Online - Nope. Via twitter - Nope. | @460875 @115913 We've got your back and we'll continue to work with you here! *MikeRice"
@TMobileHelp Trying to get a price match on the latest Note8 promotion - just purchased 1 week ago - Why do I have to go through the process of returning and purchasing a new phone? I'd much rather keep my current phone! | @460876 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@TMobileHelp @115913 @115911 you always say pm you it takes 30 mins for a reply ridiculous. Why cant T-Mobile match the competition??? | @117690 @115913 Send me a DM and I will ensure that you receive a reply quickly. *AshleyNelson
"So T-Mobile Never been so disappointed @TMobileHelp | @460878 Hey Richard! What's going on, how can I help? *AbdolA"
@TMobileHelp My 3rd submission for the #Pixel2 promo (that T-Force helped submit for me) came back as DENIED again! What gives? | @185280 Eric I hear you send me a DM https://t.co/EyMABzAJlb and i'll get you taken care of! *MiggyHerrera
@TMobileHelp Are you have signal issues in the Charleston SC area? My new LG v30 and my wife's phone are not receiving texts and most calls. | @193664 Let's take a closer look and get those calls and texts through! Click here to DM https://t.co/6eZrWJ9PIa *JustinRhodes
"@sprintcare I am having a problem with your customer care on the phone with getting a port forward, my emails and other stuff is tied to my# | @461096 Good evening. Are you porting in to Sprint from another provider?"
@115714 you make me wanna throw my phone at a wall | @461097 Are you having service issue. Please allow us to have a look into this issue for you. Please send us a Direct Message. -JN
"I fuckin hate @115714 | @461098 lease follow us on twitter, so that we can continue to assist you. -JC"
"I fuckin hate @115714 | @461098 Oh no! This concerns us tremendously, What has cased you to feel this way about our company? -JC"
@115714 will all retailers have iPhone x in store tomorrow? | @461099 Hey Tanei! The iPhone X will be available through all channels on 11/3/17. -  EH
"@115911 It's been 3 days, 3 hours on the phone w 8 diff ppl and you guys still can't fix my Ditgits line problem. Extremely frustrated!!! | @290537 Hey there, Tony! Please send us a DM and allow us to assist you right here! We want to make this as easy as possible for you! *BrookeK"
Why don't I ever have signal @115911 WHY | @461261 Erick! Let's figure this out. Send us a DM and we'll make sure that you can stay connected *ErikS
@TMobileHelp I had a question regarding shipment of new phone | @249285 I'd love to provide you all the #MagentaShippingDetails! :D Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
I really wanted to switch to @ATT but @115714 sent my pre order first | @461274 We are so excited to have you as a customer and congratulations on your new phone!! -MB
"@115714 Someone filled out an email address wrong and my spam email is now getting sent ""Important ownership change"" emails. Who can fix? | @461276 Please follow us and send us a 'Direct Message' so we can further assist with this issue. -KA"
@115714 please let me win so I can go on a cross country drive to various national parks. | @461277 We are glad you are excited about the sweepstake. We wish you well. Thank you for choosing Sprint -CO
"Anyone on @115911  using the pixel XL 2 not getting voice over LTE?
Mine drops down to HSPA on every call
@TMobileHelp | @175596 hey there we definitely are here to help! Sent us a DM and we will look at it ASAP thanks! *EvanT"
"@115911 does the pixel 2 promotion end today, if so can I still get the deal if I ordered my pixel already but it hasn't arrived yet? | @461456 Send us a DM and we'll chat about what the best option for you might be! *ErikS"
"@115911 I think you should have a long deep conversation with Michael since his shift ending is more important the customer. https://t.co/rrpOrYY50E | @461457 Hey Alberto, thanks so much for reaching out. Feel free to send us a DM here and we'd be happy to assist you. *ChanneyT"
@TMobileHelp can I get some help with my plan | @461459 Absolutely! Send me a DM! https://t.co/zXrDYDCnIa *Bridget Wren
"@115913 I bleed Magenta, but as long as you continue to use @115817 for shipping, I will never place a @115911 order online again. | @246032 @115913 We only want the best experience for you when upgrading. We'll reach out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@sprintcare SadlySwitching from Sprint to another compan But all the customer agents Ive talk to@ your call center were rude I just need my# | @461096 That's very sad indeed. We absolutely hate to see you leave us.
"@115714 please send your attention to Cortland, NY bc no signal since Monday is a little ridiculous..... | @461535 Hi there, this is concerning to me. Please send me a Direct Message, so that I can further assist you. -MC"
"Dear @sprintcare  one of your customers has my info on their phone that they just bought from the store???! They called to tell me!!! | @461536 Hi there, please send us a Direct Message, so that we can further assist you. -SH"
"Hey @115714 before telling us to erase our old phone, tell us that we need to sit on hold for forever to activate our new phones! Help. | @461548 Hey, Can you elaborate a bit on the situation. We would like to understand before we assist. -TN"
I think I want the new iPhone X #Sprint | @461549 Hi there! Thank you for reaching out to us! We're exciting too for the iPhone X. Are you currently a Sprint customer? -MM.
Theres no reason @115714 should be the most stressful situation I’m dealing with. Everything about it is terrible | @461679 That's not the way we want you to feel about us. Please don't doubt in sending us a DM with your concerns. We're here to help! -LR. https://t.co/rMApsV8PQY
"@115714 let me in, I brought beer. | @461685 Hey there. Thanks for the gesture but the door opens at 2:00 AM. You're only a few minutes away. Enjoy your beer in the mean time. -KT"
let me in to buy my iphone @115714 | @461686 Hey there. We know you're eager to order your new device and you will be able to from 2:00 AM CST. You're only a few minutes away. -KT
@115911 Congrats! Line  will receive the Free Add A Line: This One's On Us discount as long as you maintain eligibility. How do i claim | @289438 If you have questions about a promotion. DM us and we'll be happy to go over the details with you. *KananiB
"So disappointing, I’ve been a happy customer for 10 years with @115911  and they’ve screwed up my account so many times in the past month! They’re costing me so much money now, might be time to change 😕 | @461731 Hey Monica, let's make sure your account is accurate, send us a DM and we can take a look. *ChanneyT"
Disappointed that @115911 is going to cost me $1500 because their rep didn't do his job. 5 agents & 60 minutes later - nothing!!!!! | @461732 Hey there. We understand how frustrating this must be and would like to talk to you more about this. DM us some more info! *MelindaR
"@60465 @sprintcare @115714 STILL UNABLE 2 FIX CRUCIAL TECHNICAL ISSUE!! Can’t wait to change providers! | @461747 Hi there! Is there anything I can do for you today, big or small? -JA"
@116447 loyalty it shouldn't be this hard for me to upgrade. Please have someone contact me. | @461748 We would be happy to look into your concerns and have someone reach out to you. Team @116447 https://t.co/mXYECPCmqM
I can’t believe the way @115714 treats a loyal customer of over 7 years. I want the contract I agreed to... | @461749 We are terribly sorry to hear you are having a negative experience - please DM for assistance? -MB
"@115911 @TMobileHelp @115913  Local store won't process Tmobile JOD upgrade saying JOD is not available anymore. Need help ASAP! | @461762 @115913 We want to check this out with you, Trevor. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115714 why can't I file my insurance claim online to have my phone repaired? Last time it couldn't be repaired in store either | @461811 Thanks for reaching out to us. Can you tell me a little more about it, please? Please send us a Direct Message. -CP"
@115714 has the worst service in NYC. About half my texts go through. Most calls are dropped. I’d be better off mailing my nudes. It’s 2017. | @461813 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue also affecting data? -BC
@115714 has the worst service in NYC. About half my texts go through. Most calls are dropped. I’d be better off mailing my nudes. It’s 2017. | @461813 How long have you been experiencing the issue? Is there anyone else in the household that is being impacted by the issue? -BC
@115714 has the worst service in NYC. About half my texts go through. Most calls are dropped. I’d be better off mailing my nudes. It’s 2017. | @461813 This isn't the type of feedback we'd like to receive. We understand how frustrating service issues can be and we'd be glad to assist. -BC
"@115714 why are you guys not crediting those who could not use their phones due to Hurricane Irma? | @461814 Please send us a Direct Message, so that we can further assist you. -AH"
@115714 network issues in tampa? Can't text unless reset prl Everytime. | @461815 Please send us a DM and follow us so we can assist. -KG
"Hey @115911 please get some better hold music. This same guitar rift gets pretty old after 20 mins. | @461895 Hey Amanda, your time is valuable to us! Send us a DM and let us know what you need assistance with! *ChanneyT"
Damnit should've called @115911 and pre-ordered last week 😧 | @461896 We can still help you get you a pre-order Richard! DM us and we'll assist you. *KananiB
"@115913 bout to put @115911 customer service to the test. Gotta go talk to a manager about employee acting real “tough guy” will update | @461897 @115913 I want the best experience for you in any channel, Daniel. We're here for you; please DM us with details. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp Opened a ticket as I show 5 bars LTE coverage with zero Data activity. Ticket closed as no outage while issue persists. HELP | @461898 Hey there thanks for reaching out we are here to help! Send us a DM please and we can assist you further. *EvanT
"@115913 augh......can you help me once more! | @461899 @115913 We've got you, Anthony and we're always ready to assist. Send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I’m hoping to unlock my iPhone 7 Plus in preparation for getting my iPhone X tomorrow in the mail. Can you please help? | @461900 Can you send us a private message so we can get started? *ChristinaP
@TMobileHelp I’m hoping to unlock my iPhone 7 Plus in preparation for getting my iPhone X tomorrow in the mail. Can you please help? | @461900 Hi Adam! My name is Christina and I would be happy to help you get this taken care of! *ChristinaP
"hey @115714, how come my dad hasn’t gotten a bill in the mail for over 3mos AND you’re charging him $60 for a tablet we told was taken off? | @461907 Hi, please send us a DM so that we can further assist you. -RA"
@115714  y'all suck ass | @461908 This sounds concerning. Send us a DM of your concern(s) so that we can get started on a resolution. -SD
"@sprintcare ur cstmr srvce is so terrible, I'm gonna record every encounter, an use them 2 show what not 2 when dealing with customer | @461909 Can you let us know what makes you feel this way about sprint? We would like to help. - AP"
"@115913 how about some service near Havasu springs resort in Parker, AZ? | @462035 @115913 Coverage is a necessity. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so we can chat. *AshleyNelson"
"@115714 : Funny thing about ""network reliability""--it can only be measured where you've got coverage. I want cell service other places!! | @224707 We are constantly working to expand our network. Please send us a DM if you have an area you would like us to review."
@115714  would drive every where... | @462041 Hello do you need assistance? We would like to help. - AP
@115911 are liars and thieves | @462214 What happened to make you say this? DM us and let's talk about your experience right away. *JamieK
"@115911 
Why is it that everytime I call about something I get conflicting information? #getitright #frustrating. | @462218 Consistent communication is always a priority for us too. Send us a DM and let's talk about what you're being told. *JamieK"
"@115911 & @115913 I keep on knocking, but no ones there. Customer service some of the worst. Tmo makes me feel like I'm going to burst. Just refund my money, pull nothing funny. Heal the wound that needs to be nursed. | @462221 @115913 My aim is always true; helping is what I do. With just a quick DM, we can begin. https://t.co/lH0SH5fy2m *MikeRice"
If any of you are thinking of getting a phone with @115714 fucking don’t. They have the worst fucking service. | @462242 Hi there! We don't want you feeling this way. Let's us know what's happening. -K.C
"I just truly hate dealing with @115714 customer care ... they hung up on me twice 😞😞 | @462243 This sounds concerning. Please let us know what is going and what was the reason for your call, to give you a hand. - JF"
@115913 Really you guys are not fulfilling your agreement not cool ill be filling lawsuit.  Got it recorded i expected more from u guys | @327098 @115913 @115913 I want you to have all the information and I have replied via DM. *AshleyNelson
"@115911 @TMobileHelp @115913 @115858 @ATT @117735 T-Mobile canceled my iPhone X pre-order. Good job guys! Thank you! 👋 | @459530 @115913 We've sent you a DM, Michelle. Please review when you can, thanks! :) https://t.co/62aD1VBovp *TJJones"
"@115911 you can't call yourself a phone carrier if your network can barely make calls...2min to make a call...2nd week waiting for engineer | @415529 I know how important it is to have reliable coverage, Jeremy and I want to look into this ASAP. DM us here to assist you. *ValerieP"
"@115911 @115913 Again I've been lied to, to pull me from view. Don't be mistaken, I'm still coming for you. Twitter's a tool. And one I will use, to show everybody your forms of abuse. | @462221 @115913 I've got your DM and will get this resolved. *ZachRicketts"
"@TMobileHelp Is there any way to get the receipt for the LG G4 I purchased about 3 or so years ago?  Any help would be greatly appreciated. | @462403 I can help you find the receipt for that device. Send me a DM, and we'll jump right in! https://t.co/QdMOv35qgk *PeterLabrecque"
@115911 notice anything strange from my call log? Just switched from Verizon and already thinking about switching back. Still not working. https://t.co/7cVyj6upvd | @462405 Shoot us a DM so we can make this right for you. We want to keep you on #TeamMagenta! *WhitneyJ
"@115714 @sprintcare how do you get out of the trap!!!! | @462422 Hi there, can you elaborate more on your issue please? -SH"
"#GLENDALE store coming along post-remodel!!  So excited @115714 @115858 #iPhoneX https://t.co/anM7iZwSGp | @166619 Hey, looks good."
"After I paid my iPhone full #TMobile refuses to unlock my #iphone ! Please help me Apple !  @115911 @64600 @AppleSupport https://t.co/PmTwgQQfJg | @421634 I've sent you a message in a DM, let's meet back there! *KiaWashington"
"@115911 and @115913, just another reminder that I use to love you and now I can't stand how you're over charging me on my ""free lines"" | @462488 @115913 We truly want a full resolution for you and we're just a DM away and ready to assist. https://t.co/lH0SH5fy2m *MikeRice"
"I'm about to rant about my horrible 12hour experience with @115911😡😫 | @216287 Thats definitely not what we want for you Shaquana. I want to turn this around, DM us and we'll get to the bottom of this! *MelJ"
"@TMobileHelp ....been at work all day where I usually have full bars and all morning it's read ""no service"" | @462490 Oh no! That's not cool at all! Could you send us a DM? I'd love to help! *TylerBrown"
"After 10 years of being a loyal customer I'm beyond done with @115714 and their terrible coverage. | @462544 Oh no! This seem very concerning to us! How long have you experienced this? Please send us a DM, so that we can further assist you. -RM"
It's almost end of 2017 @115911 @TMobileHelp any updates on the RCS Universal Profile end? | @462561 Hello and thank you for reaching out to T-Force!  Send us a DM and we can look into that. *JasonT
@115911: you have LTE signal.        Mobile game: no you don’t. | @462562 Alice! Let's make sure we can keep you connected! Send us a DM and we'll figure this out with you! *ErikS
@115911 literally have THE WORST representatives! | @462563 We only strive to provide the best support to our customers. DM us and let's talk about your experience right away. *JamieK
@sprintcare trying to get a cell phone with Sprint carrier at Costco. Complete nightmare | @462573 Hey there! Please tell us why you feel this way. -JR
"@115714 is REALLY gonna charge me $15 for a late payment when they are the ones who did not charge my automatic payment??? #trashservice | @462574 Please send us a Direct Message, so that we can further assist you. We would love to look into this for you. -CP"
@115714 y’all charging me AGAIN and when I’m not even your customer. I’m so over this BS pls make it go away | @289710 Have you been in contact with our finance dept.?
"@115714 has the shittiest CS ever. They won’t exchange a defective phone, and if I want to downgrade a phone I ordered online, it’s $35. | @462575 What we can do for you today? -JM"
Three weeks of hell trying to depart from @115714 horrible customer service ✌🏼 | @462576 @462576 This is not the feedback we want to hear from our customers What makes you feel this way about us? -CO
@115913 @115911 I DM y’all after y’all fcking said y’all was gone help and I got no damn reply what’s the problem now🤔🤔🤔🤔 | @462696 @115913 We are here for you and will have a reply to you right away. *AshleyNelson
@115913 I need answers my G!!!! @115911 | @462696 @115913 I want to turn this around for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115913 plz help me? I dropped my T-Mobile iPhone 7 that had Apple care & Apple couldn’t help me. I’m out of options @TMobileHelp 🙏🏽 | @462698 @115913 We're on this, Paul and we truly want a resolution for you. We'll continue to work  with you in DM. *MikeRice"
"1 hour ago I had 6 lines for $180 @115911. I added 1 more line for $25 and my bill went up to $230. @TMobileHelp what kind of math is that | @462701 Holy cow! That's definitely not good! Shoot me a DM, and I'll figure out what's going on!! https://t.co/oIBK3mlmoz *DannyHarvey"
"I dunno WTF has been goin on wit @115714’s service lately but this 3G shyt gone make me jump ship to another provider | @206883 We would hate to see you leaving us. Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
"been sitting here all day with my phone off. wow, how could you? @115714 | @462832 Hi there! I'd love to help you out. Can you please elaborate on the issue? -EF"
"@115911 just so you know it's ok to tell me when I don't have 4g instead of me getting frustrated over false speeds | @462835 Hiya, James! We want you rocking awesome service wherever you are! DM us so we can see what's up! *MelindaR"
@TMobileHelp should I switch from @ATT ? | @462836 The answer to that one is always yes! Let's talk more! Hit me up with a DM! https://t.co/hzjqSun5Lf *TreBrewbaker
How about for every dropped call @115911 takes $2 off my bill. I’ll be set for life. Switching to @115714 as soon as possible. #HR4HR | @462837 I need my calls to be drop free as well and want to help get this problem solved. Send me a DM so I can assist. *JPL
How  a @115911  in Baltimore gonna say that can’t tell me if they having iPhone X in store tomorrow 🧐• | @462838 Inventory differs from store to store. DM us and let's see if we can figure this out for you. *JamieK
Yo @115714 YOUR FUCKING SERVICE SUCKS! FROM SPOKANE WA TO MISSOULA MT I HAD NO SERVICE!! THAT 1% DOES MATTER! NO WONDER PEOPLE GOT @115725 | @462840 Hi there! Let us take a look into his for you. Shoot us a DM to further assist. -JA
"Yo @115913 I need your help @TMobileHelp screwed up my order!!! I need my X tomorrow!!! | @362815 @115913 Let's get to the bottom of this order for you, Mike. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp when are you guys gonna have the new Beats Studio 3 for sale? | @200819 Hello!  Send us a DM over at T-Force! *RogerW
"@tmobilehelp Why are the texts from T-Mobile coming in Spanish after I’ve ordered an iPhone X? I don’t speak Spanish. Never have. | @462968 Oh that’s NO BUENO! Let’s get that fixed for you, lets gets started click this link below.  https://t.co/xKtJVNqc2V *AshleyL"
What’s up with these ads from @115725 & @ATT that purposely make people act stupid? Another reason I stick with @115911 @115913 | @462969 @115913 #YouRock Cody! Thank you for being the best part of the #MagentaFamily! :) *KiaWashington
@115911 @TMobileHelp So is it true that none of the T-Mobile stores will have the X to sell tomorrow? | @462971 Hello Bri!  Send us a DM over here at T-Force! *RogerW
"@115911🙏🏿
@TMobileHelp
 
🚨 #CustomerServiceREP 🚨
#Vibe is #Life & CSR #1843213 She just changed my #Life
Im #Ne https://t.co/DmySATS1AU | @462972 Is there anything I can do to help out? https://t.co/oJwi530Mfi *KiaWashington"
"Anyone have @115911? | @462836 I do, I do! I love T-Mobile Tuesdays too! https://t.co/9kv7eznV7E *TreBrewbaker"
Swear I’m about leave @115714 i pay too much for a 24 hour service outage | @462980 Thank you for reaching out to us. I do understand your concerns. I do know how important it is to have service. -NW
Swear I’m about leave @115714 i pay too much for a 24 hour service outage | @462980 Please send me a DM along with your nearest cross street and ZIP code so I may be able to look into the coverage in the area. -NW
"Weird, I don’t have LTE in the middle of the city. Another reminder that @115714 is absolutely awful. @sprintcare 🖕🏼 | @139283 Hey there! Let's check on that service for you. Shoot me a Direct Message so I can further assist you. -SH"
"I need to talk to a human @115714 and all I get is a recording with payment options no matter which number I call 😡 | @462981 Hey Talia! No one likes talking to a machine. I'll be happy to assist you, send me a DM. -KM"
"@115913 Been emailing one of your Reps for over a week only to talk a day then I get auto replies ... frustrating. Sent you an email. | @157325 @115913 John will definitely get your email, Tyler. We're also here and we're just a DM away to assist you. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @115913 just switched from project fi. know what I really miss? Good customer service. Fix that. your network is good enough | @463115 @115913 We definitely want you to have the best experiences! I see your DMs & am working to respond now. https://t.co/ZxXpYRedaq *NicholasTomchik
THANKS a lot @116447. Mother is currently sitting waiting for your company to get their crap together. 4th time there. 3 months now | @201031 We are working with the store now to assist.  Team @116447
@115911 your service sucks!!!! | @463234 We only want our customers to experience the best at all times! DM us and let's look into your location ASAP. *JamieK
"Switched to @115911 &  problems ever since. Cant call customer service & online support messaging doesnt work. Pls contact me @TMobileHelp | @463235 T-Force got your back, friend! DM me here https://t.co/P5ACUoCEw4 Let's talk more! :) *ChasityScanlanSevao"
"If @115817 cooperates, I will have my #iPhoneX tomorrow morning before I leave for #OpenStackSummit, Australia. Thanks @115911  :) | @235333 We’re super exited for the iPhone X! Send us a DM if you have any questions about your new iPhone! *AnthonyS"
@TMobileHelp  I work in an area 5 minutes from TMobile head quarters. I still have problems with LTE data connections. Poor service. | @463261 Oh no! Let's look into this ASAP! DM me! https://t.co/86MicZnF9C *WarrenCamp
@115714 this is absolutely rediculous @116447 you're about to lose me. https://t.co/IcUiqE3h8B | @123580 I will be glad to check the towers in your area. If you can DM a good address.
@115714 could you un-Sprint Lock my IPhone 5s? | @341940 Hey there! Please send us a DM and follow us for us to further assist you with your request. -JR
@115714 I am immensely disposed with your customer service. I think it's time to switch providers. I've been  with you for 17 yrs SMDH | @463308 On no! We hate to lose you as a valued customer. What is the issue you have with us? We're here to help! -CO
@sprintcare en q pueblo de Puerto Rico Sprint tiene servico LTE 4G? | @398760 ¡Hola! Puede verificar este link: https://t.co/lWn1eYa58H para que pueda ver el estado de la cobertura en PR. - DD
"@115714   Going to San Diego would be awesome with a brand new vehicle thanks to Sprint | @463327 Hey John, you can go to https://t.co/5BciNqgODO to enter for this promotion. Wish you luck ;)! -KC"
"@115714 5th time Sprint stopped service for +16077596305. Every time just for money. Nw a days I spent day just speaking to Sprint Cust Care | @463328 Hi, please send us a DM so that we can further assist you. -RA"
"Thank you @115714 for being able to deliver my 256 gig iPhone X by launch date, even though I pre ordered at noon on the 27th 😃 https://t.co/hU5mhSRTR8 | @426804 We're glad to hear it. If you have any questions, just let us know. We're here for you. -FG"
"@115911 is steadily messing up on my bill. Get it right! | @463455 Let's take a closer look to see what's happening with your bill, Antyn. Send us a DM! We're here for you. *RickK"
@TMobileHelp are you there??? @115913 | @122972 @115913 I've got your DM. I'll meet you back there to answer all of your questions. *ZachRicketts
"Mines say in transit but no arrival yet, did California not get delivered yet???? @115714 #iPhoneX #sprint https://t.co/2aS8t3N5EH | @463493 Good question! Visit https://t.co/RDgqxvpxy6 let's get you some answers quickly. Our chat's available for assistance 24/7. -MM https://t.co/rMApsVqrfy"
"Wtffff the @115911 rep just cancelled my iPhone X order without asking me; I’m livid | @463576 Say what?! Something doesn't sound right here, let's get to the bottom of this Yasi! DM us. *KananiB"
@115911 what is going with LTE signal guys | @463578 Hi Guillermo! Send us a DM and we'll take a look at what's going on! *ChanneyT
@115911 🤔😑 https://t.co/yiagHNor8s | @463580 Let's take a look at what's going on with your service Greg. Send us a DM. *KananiB
"I’ve heard good things about @ATT and @115725 so I’ll start looking into new plans tomorrow. If @115911 let’s me cancel my lost phone anyway 🙄 https://t.co/3sbaNJbCbo | @461731 Hey there, How are we this evening? *HaroonA"
"@115911 why is it that every time I go on your website it's ""unavailable"" temporarily?? This shit is getting old | @463631 There could be other factors that are causing this. Send us a DM if you need help or you can also try using your T-Mobile app! *HeatherSaenz"
"@TMobileHelp Latest update for digits app, location is required to even work? Not cool. I don’t like being forced to give location access. | @156422 We hear your frustration! Shoot us a DM and we can work on this together! :) https://t.co/znHA9pL0mM *BrendanLee"
I'M SO DONE WITH @115714. It's always some BS with them. Ended 2 of my 3 lines with them this month & the last will be cut in 7months once my lease is up. SO DONE WITH THEM! @sprintcare. They have lost my loyalty after the last TWO YEARS OF HELL! #FEEDUP | @463642 Hey there. Let me know what's going on. Let us make this right. We'd hate to see you part with us. - DW
"@115911 @TMobileHelp network down in Houston 77007. Can't make calls, no data svc. Svc flaky since 11/1 all around Houston. | @463718 Hey friend! Let's take a look into this together! Shoot us a DM and let's get started! https://t.co/znHA9pL0mM *BrendanLee"
@115911 @TMobileHelp can't check the status of my order on your site says it's unavailable ☹️☹️☹️ | @128370 Shoot me the order # in the DM and let me see if I can get you any updates! *PhungDao
"@TMobileHelp Did the Pixel 2 deal end already? I was just about to purchase one and bring it to T-Mobile | @463719 The promo ends on 11/2! DM us: https://t.co/xKrpoFD6ya if you have any questions, we got your back! *ColleenLicudine"
@115911 I preordered my iPhone x yesterday the 11/1 they told me they were going to send me a text to confirm the pre order & I got nothing | @463720 Hey J! Did you get an email asking for your eSignature? Let's take a look to make sure you're all set for your new phone. DM us! *TerriL
"@TMobileHelp hey i dmed you guys | @463777 I got your back in the DM, friend! Thank you for being Magenta-tastic! :) https://t.co/P5ACUoCEw4 *ChasityScanlanSevao"
"@TMobileHelp I preordered my iPhone X and there hasn't been any update for my order | @463778 Shoot me a DM and let's figure out the status!! 

https://t.co/KQh917xfZf *SurDuaneMcGurn"
@TMobileHelp SYSERR00012 when trying to access DIGITS on phone and web. System down when logging into MyTmobile. | @463864 Hey friend! Shoot us a DM and let's look into this together! :) https://t.co/znHA9pL0mM *BrendanLee
"@TMobileHelp @115911 never replied to my DM, just a tweet to show fake support. I fixed the issue myself. don’t promise support like this. https://t.co/fhvOjsfpl9 | @463865 We're here around the clock to help! Shoot us a DM if you do need us! *VinnyFrancisco"
@115911 @TMobileHelp Your T-Mobile Tuesdays offer with @61125 got me a great deal on a Denver hotel...thank you!! | @180275 Live it up in Denver!! No worries at all. Wanted to hook you up and give back to our customers. *PoxMaphixat
"This is why @115911 they need to disguise their boxes, first iPhone X stolen https://t.co/ccfYzwXQdX | @463980 Hey Jubert, we need to get this taken care of asap. Send a DM our way and we'll get this situated for you! *HeatherSaenz"
@115714 @sprintcare will your stores even be carrying any iPhone X’s tomorrow? I’m not trying to stand outside in a line for no reason. | @117590 We apologize for all the inconvenience that you have had. Please send us a DM to further assist you. -FP.
"@TMobileHelp how do I stop robocalls from fake numbers? | @463999 If the number shows up on your phone, I would recommend blocking straight from the device! DM me and I can help! *AustinPower"
"Another day without my refund from @115911 . | @348478 Well then, we need to find it! DM me so we can see where it's at :) https://t.co/W3cyuk6dh9 *DebiChavarria"
"1st day on my T-Mobile & 2 dropped calls with 2 ""no service"" signals 🤔 #iliveonmyphone @115911 | @464000 Hiya! We want you rocking awesome service no matter where you are! DM us so we can look into this for you! *MelindaR"
@TMobileHelp It said free shipping when I bought the iPhone X.  Not the online receipt and charge shows $24.99.  Help! | @464001 Hey there! Shoot me an email and let's look into this! https://t.co/iUlnGXy3Ha *VinnyFrancisco
"@115913 Can't make it to a T-Mobile store tonight to make the deadline for the Samsung pay credit..can you hook it up with an extension? | @464002 @115913 Let's dive in and explore all our options, Rod. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare @134202 @122609 
For some reason I'm getting the same text message repeated and in lieu of other text messages. Help | @464009 Hey, what's going on? Please elaborate! - AW"
"What do I pay $100 a month for when I get nothing but shitty service? @115714 | @464010 Can you elaborate on the issue you're experiencing? Please send us a Direct Message, so that we can further assist you. -CP"
@115714 says you can return your iPhone but not in the store...they will send a return kit...but they do not... | @464011 Good Night Sir. These are the options available to you to return your device/devices. -FJ
"What the fuck wrong with my phone bro @115714 | @464012 Hey, do you mind explaining what the exact issue you're experiencing? We can look into it for you. -HM"
"So @115714 After all this time i showed love and loyalty to y'all , Y'all really gon tax me $500 For This New Iphone ? | @464013 HI! Thank you for chatting. Tell me what's going on and I can help you. Please elaborate more on your concern. - JS"
"@115911 your service sucks. | @464113 Why do you say that, Christina? :( We're here to improve your experience on our network! Send us a DM! *TerriL"
@TMobileHelp will I be able to go wait in line at a t-mobile store to get the iPhone X tomorrow ? | @413849 I don't see why not! :) Click here to DM so we can hook you up with some more info! https://t.co/6eZrWJ9PIa *JustinRhodes
"@TMobileHelp hey I'm going to Prague tomorrow. I love that you provide data there. Should I get a new SIM to improve service? | @464114 Hi there, Prague sounds exciting!  Send me a DM and lets get you ready for your trip! *VanessaJ"
@115913 Hi John- I have a serious concern and issue with the rep's I've spoke with about my account. Please contact me. | @464117 @115913 I want to turn this around for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@TMobileHelp will every T-Mobile location have the iPhone X available tomorrow? | @464118 Due to incredible popularity, T-Mobile will have very limited iPhone X inventory in-store for launch day! *KevinM"
@TMobileHelp will y’all have the iPhone X in stock at your locations tomorrow? | @464119 Great question!! Shoot me a DM!! You must be X-cited! https://t.co/HTgeLMEYEm *DonHebron
"Have spent over an hour @115714 and still have gotten nothing done, exactly why switching to att | @464121 Hello there! Please tell us what seems to be the issue. We'd be more than happy to assist via this forum. -JR"
"@115714 you guys suck; your account representative was rude and condescending to us and honestly, I'm just gonna cancel. | @464124 This is certainly concerning to us. Please DM with some more details. We'd hate a lose a Sprint family member because of it. -KT"
Honestly counting down the days until my @115714 contract is over. Horrible service and horrible phone. | @169399 Oh no! That's definitely not the kind of feedback we like to get. Please tell us what made you feel this way. -JR
"You know I was at a Sprint store earlier, and a Verizon commercial came on. I would have tweeted at the time, but I have @115714 and they didn't even look at my broken phone. | @279199 Hi there, we would be more than happy to assist you. Please send us a direct message so that we can further assist you - AP"
"I must be having bad luck, first Budget and now @115911. Never again. | @464137 Oh no, Michael. Let's get on that, please DM us. We want to make sure your billing is always right. *JoanO"
"@115913 Love Tuesdays, but long hold times and incompetent rebate team pushing me back to Death Star #rebatedisappeared | @464148 @115913 Hi! Your rebate is important and I'd love to get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@sprintcare I have a chat correspondence where they moved my due date, and an email confirming it, why I am getting calls saying canceled? | @197355 Thank you for reaching out to us. We'd be happy to assist you. Kindly send us a direct message to further assist you. -CO"
I fuckin HATE @115714 u bitches can literally 🔥 HOW IN THE ENTIRE FUCK CAN I NOT SPEAK TO SOMEONE IN THE US & im fuckin callin from the US | @464178 Hey there! You've come to the right place. Please send a DM so we can further assist. -JR
@125607 @sprintcare My Galaxy S8 Edge Lighting only works when the phone is on and in my hand. The setting is set to always on. | @197497 Hi there! How long have you been experiencing this issue? -L.O
"@115911 thanks for robbing me for the month and rendering my internet useless for the next week.... | @464254 What's going on, Erika?! We don't want you to be without internet! Send us a DM so we can sort this out with you. *TerriL"
"So why isn’t @115911 paying my Netflix?🤔 I’ve been with y’all for like 6 years lol | @464256 Let's take a look at your account Anissa, if you're on a qualifying plan we'll tell you how to get #NetflixOnUs. DM us! *KananiB"
"Wtf is going on with your got damn service now @115911?! | @464257 Where are you at?! Let's make sure you stay connected 24/7, Golden. DM us the details and we'll get to work :) *TerriL"
"T-mobile really gone get pressed with adding all these extra charges like I don’t pay my bill on time 🙄 @115911 | @464258 Hiya, Toni! We want to make sure you're paying the right amount! DM us so we can see what's up! *MelindaR"
@115911 and @TMobileHelp WORST CUSTOMER SERVICE EVER! They will lie and deflect all day not to give u a straight answer or you money! | @462217 Hey there! I replied to your DM! See you there! *MikaylaM
Both of y’all are on some bullshit today @Ask_Spectrum @sprintcare | @464271 Can you let us know what makes you feel this way about sprint ? We would like to help. - AP
"@115714 your signal is fuckig ass, never gave signal anywhere & don't even have 4g 🖕🏽🖕🏽 | @464273 Definitely not what we want to hear from our customers. Please send us DM so we can further assist. -AT"
@115911  is driving me nuts. We had att an verizon had signal everywhere. Now i dont have signal anywhere not even in my own house!!!🙄 | @464392 Oh no! Let's figure out what's going on with your service Kay. DM us with the locations you experience this issue. *KananiB
I have just about had it with @115911 's crappy service!! | @464392 Hey there! What's going on?? DM us! *MelindaR
@115714 can hold it | @152778 Hey there! Do you have any concerns or queries you'd like for us to address? -JR
"Super disappointed that I’m more than likely not getting my @115911 iPhone x tomorrow .. it’s just sitting in ky wait on ups :( 18+ hrs | @464555 Hey Will, we're doing our best to get them out to you as soon as possible. *ChanneyT"
@115911 I’m not authorized? https://t.co/PcmIv2Sqam | @464556 Hey there! Let's look at what's going on! DM us! *MelindaR
@115911 why is my signal so slow considering I got full bars LTE 😒 | @464557 Hey! Let's get those speeds back up for you - send us a DM with your location and we can look into this! *TerriL
"@TMobileHelp Is the pixel 2 50% off over? I added a line, ordered my pixel 2, but was waiting to receive it, but I cannot find it anymore. | @464558 Hello Brayden! T-Force has your back! Send us a DM and we’ll help! *AnthonyS"
@sprintcare so we cant log in to pay our bill john a supposed boss get smart with us so i get smart back and get hung up on. | @464567 We understand your concerns and here at Sprint we value our customers and we appreciate your business with us. -AA
"@115714 
So...how about bringing the @155347 U11 plus to the U.S. I mean it's kind of a big deal. #BeTheLeader #FTW #JustMakesSense 🤔 #haha | @464568 Hey Brian! For more information on the HTC U11 please access the following https://t.co/AESyoMRZNJ . -TT"
"@115911 the most misleading awful website and poor customer service. Never been so disappointed. So much for being a loyal customer | @464739 Your experience is critical to me, Mary. We're on this. Please click on my picture to DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp will the iPhone X be shipped out tomorrow? | @427368 I can't wait for that gorgeous iPhone X either! Shoot me a DM and I can take a look for you! https://t.co/i0i27O9RhV *AdamJudge
@TMobileHelp your 611 said will call you back in18 to23 minutes.Been over hour.I need to discuss a phone # you charging me that's not mine | @464740 Being charged correctly is crucial! DM us and we'll get you taken care of. https://t.co/lOqKyE0PXQ *ReillyLeritz
@115911 please push a carrier update to allow iOS to download updates over cellular. I'm positive you can. | @464741 Hey there! Send us a DM and we'll do our best to assist you with this! :) *ChanneyT
@TMobileHelp @139105 is TMO still offering the half off deal when you bring over a Pixel 2? | @464742 Today is the final day to submit!! Shoot me a DM for details!! https://t.co/HTgeLMEYEm I got you! *DonHebron
"@TMobileHelp currently at six flags great America & can't use LTE have to use 3g to get data... | @464823 Hey Mike! That sounds so fun! Send me a DM, I can help :-) https://t.co/EBkVSbXyIs *LauraBeasley"
@115817 won’t let me reroute #iPhoneX shipped to wrong address by @115911 how do I get my$1000 device shipped 60miles away? fail fail fail | @464831 Hey there. We understand how frustrating this must be. DM us so we can get you squared away! *MelindaR
"@115913 Use “Call me” get “our systems are unavailable”. Go on Twitter to T-Mobile help, no reply. Unhelpful uncarrier! | @141455 @115913 We are committed to a resolution for you and we'll continue to work with you in DM. *MikeRice"
"@115714 worst Customer service call center in the game. | @464835 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA."
Honestly fuck @115714 Service is shit | @464838 Can you tell us what made you come to this conclusion? What seems to be the issue? We are here to help. -BC
Honestly fuck @115714 Service is shit | @464838 This isn't the type of feedback we'd like to receive and we'd be glad to work with you to have the issue addressed. -BC
"@115714 your network coverage AND customer service are both trash. how are you staying afloat w nothing to offer | @464840 Hey there!  This is definitely not the experience we want you to have with us. Please, give us a follow and send us a DM. -MK https://t.co/rMApsV8PQY"
& then she calls me sir... I’m done w/ y’all @115714 | @464841 Hey! Is there anything you'd like us to look into for you? -JA.
"I’m crying 😂😂 https://t.co/XMwQv8sUfQ | @152778 Hey, how can we assist today? - AW"
@125607 @115714 I'm on the beta OS Oreo on the Galaxy S8. How do I shut mobile installer? It's been on since the update https://t.co/Sil6VbSsVi | @464842 Let us help you out! Please send us a DM to further assist you. -R.S. https://t.co/rMApsV8PQY
Why are people who ordered hours after me getting theirs tomorrow but mine still says pending? @115714 #iphonex | @117590 Hey Sara! Please feel free to check your order status and more details through: https://t.co/l13eStvC56 - FL
@115911 ..... tmobile has not helping me!!!!! I worried for a suspension... | @464950 Hey Dale! Anything we can do to help? Send us a DM and we'll be there *ErikS
"@TMobileHelp FWIW: I don’t have another phone here… so.. how do we fix my phone using the internet? With the wildfires, it’s nice to have 1 | @464952 Send me a Dm, I want to help you with getting your PUK code. https://t.co/D4NKjg57yo *SultanGardezy"
4 bars and still f*cking loading in the videos fuck @115911 seriously 😒 #worstfuckingphonebrand #wasteofmoney # | @464953 Waiting for videos to load is no fun so I hear ya! DM us here so we can look into your connection with you. *BlakeT
Enjoying everything about my #TMobile service except the data issues with my tmobile revvl phone. Upgrade please @115913 @TMobileHelp | @464971 @115913 We want the best data experience possible for you with that device. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"Heads up @115911 it’s “peace of mind”,  not “piece”. Cc @115913 that’s the explanation of “handset protection” under “My Plan”. https://t.co/8fEDdsMQJS | @464973 @115913 Good looking out, Paola! Thank you so much for reaching out to let us know! https://t.co/lH0SH5fy2m *MikeRice"
Yoooooo Can I get a legit shipping date for my X @TMobileHelp ? | @464975 Just got your DM! Responding as we speak and ready to chat more! :) *AlexKimbrell https://t.co/GefRnVHVqu
Let it B known that @115911 has shitty CS & if u ask 4 a supervisor while trying to set up a new acct they wont actually talk 2 u. Such BS | @464976 What do you mean?! We're happy to chat with you about whatever you're experiencing. DM us and we can get started. *TerriL
"@sprintcare WORST CUSTOMER SERVICE EVER! No response when calling numerous numbers!!! | @464983 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA."
"@115714 been trippin for a few days now & I’m tired of it 🤦🏾‍♀️ definitely considering switching services. | @464985 Please send us a Direct Message, so that we can further assist you. -TN"
@115714 been trippin for a few days now & I’m tired of it 🤦🏾‍♀️ definitely considering switching services. | @464985 This response tremendously affected us. We would really like to change your perspective on us. -TN
@115714 https://t.co/xDCyrzX3mS | @181845 How can we help you today with your services.
"@sprintcare always gives me problems 🙄 | @378165 Wow, what's going on? We want to help you. Please let us know why you felt this way? -RM"
"There have been many days in the past 15 years when I wasn't grumpy walking out of a @115714 store.

Today is not one of those days. | @465016 Great it sounds like your issue was resolved. Please contact us here in the chat if you need help. Have a great day! -FR"
"@115911 bitch why the fuck does my iPhone 8 keep setting itself on WiFi by itself even if I take it off like 8,000,000xs | @465078 Let's take a look so you can have the best experience on your new phone, Hades! DM us with more details :) *TerriL"
"@115911 You do realize it took people a while to actually get the phones right? Wanted to give you a try but feel jaded now | @465080 Lonnie, we are happy you got your phone! We can take a look at what options we have for you if you send us a DM! *TerriL"
"hah, and @TMobileHelp can’t even find this guy’s account. good thing I’m not a scammer | @128958 Send me a DM and we can take a look at this further :) *KaiLavendar"
"holy crap, I just logged into an old @TMobileHelp account and found someone else’s active information on there, mailing address and all… | @128958 Oh my gosh! That's bad! We need to get on that pronto! Send me a DM and I'll take a look https://t.co/cT5PtR2FvO *KaiLavendar"
@115911 @TMobileHelp is such a joke. DM with 5 reps in the last 12 hrs trying to resolve my canceled iPhone X pre-order @115913 | @459530 @115913 I've got your DM and will reply shortly. *ZachRicketts
"Why can't I make a call. Oh thats right my service sux and if I were being kidnapped rn it would be @115911 fault why i cant CALL for help | @407331 Hey, we care about your safety. It's important you're connected 24/7! Send us a DM so we can get to work for you. *TerriL"
"@115714 @sprintcare YALL COVERAGE IS BALLS!!!! | @465086 Hey there! This concerns us. Please, follow us and DM us so that we can have a look into this. -IG https://t.co/rMApsV8PQY"
"@115911 is there an outage in Oregon? My phone says I have LTE but is not working | @426813 Hiya, Tobias! Let's get you back on track! DM us! *MelindaR"
"@TMobileHelp Talked with customer care for almost an hour(multiple calls) and did not receive proper help or information. Pixel2 deal issues | @465180 I'm sorry to hear your issue wasn't taken care of yet, lets see what we can do, shoot me a DM! *BruceBerg"
"@115913 i love T-Mobile & all but I don't get service at my job & I kinda need that, can we get on this pls 👏 I don't wanna at&t too 😭 | @465181 @115913 Connection at work is a must. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"So freaking annoyed with @115714!! Every single time we upgrade, we deal with rude and clueless employees.. | @465221 This is not the experience we want you to have. Were you able to upgrade? -RL"
"@TMobileHelp thank you so much for the assistance to customers you need to know you are appreciated | @169764 Awe! <3 You’re so sweet, Joy! We’re always here for our customers, 24/7/365! *MikaylaM"
"First time @115911 “manually approved” my rebate vs this time they “manually approved” my rebate, been waiting over 2 months for this after y’all submitted it wrong getting tired of waiting @TMobileHelp @115913 https://t.co/WDt8rUY7am | @465362 @115913 Let's get to the bottom of these rebates for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Bless @TMobileHelp. They're always super helpful. 😭 | @465363 #BeMagenta! #EveryCustomerEveryTime *AustinPower
"@TMobileHelp UNLOCK:  iPhone 6s bought 06/14/17 T-Mobile SIM  ( US T-MOBILE Locked Activation Policy)  15 yr customer Son going to Sprint | @285030 Hi Kathryn, we'll be happy to assist tonight. Send us a DM and we'll get that taken care of right away! *GregoryD"
This sums up my @115911 data and my @ATT home internet in zip 93926 #theslowskys #TBT https://t.co/urdotWtpDP | @142071 What?! You should be getting fast data Francisco! DM us and we'll take a look at whats going on in your area. *KananiB
"@TMobileHelp wth would you need accesss to my Twitter? | @465364 Hey James. I see your DM, Meet ya over there! https://t.co/EBkVSbXyIs *LauraBeasley"
@115714 @116447 can you guys please open up a call center for the West Coast. Customers like me can't get get help that we need. | @465368 We are always here to help.
"@115714 #mytrainerrewards No gift cards. They have been out of stock for like 2 months!! Are they not restocking or what? | @465369 Hey, thanks for reaching out to us. Have you tried visiting a Sprint store that are Pokémon GO Gyms and select PokéStops? - AW"
"@115714 @4305 I am make call to India from USA using whatsapp over sprint LTE data, will I be charged? Plz confirm. | @463328 Hi there. Whatsapp uses data to make the call, if you don't exceed your data limit (If any) you won't be charged for the call. -DC"
"If you have a T-Mobile problem, shoot a message to @TMobileHelp . They’re better than phone and store support. AAA. | @465553 Awww! Thanks for the 👍 rating! :D T-Force has always got your back here so yes, shoot us a DM if you need NEthing! *KrystnYogi"
@TMobileHelp hey I have a problem | @465591 Just got your DM! Let's get this pre-order checked out and straightened up! Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu
"can we develop a way to block blocked/no caller id number from calling @115714 lets collab | @355637 Hello! Thank you for contacting us, please send us a DM to further assist you. -JG."
@115913 T-Mobile service completely down in San Juan🇵🇷 since last night... | @341293 @115913 Hey! We're here for you and we'd love to check this out. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@115714 not doing a great job in 🇻🇮 @ATT going above & beyond restoring! @115725 time to go down to 🇻🇮 & not let just one company dominate! | @465696 We're sorry to read that. The last thing we want is you walking away from us. Please send us a DM so that we can further assist you. - AS.
@115714 you’re employees SUCK! I’m paying the price for a major fuck up by one of your employees | @282845 This is not the kind f feedback we like to hear from our customers. Please send us a Direct Message so we can further assist. -AG
@sprintcare can you please provide a phone number for a customer service issue and complaint? Not posted on your website. | @465697 The number for Customer Service is 888-211-4727 or *2 from your Sprint phone. -FJ
"@115714 your customer service sucks! | @465698 Good day, this comment is very concerning. Please send us a Direct Message and let us know why you feel this way. -KK"
"`when will people be able to get messages while on the phone & away from wifi???? @115714 | @465699 Please send us a Direct Message, so that we can further assist you. We want to look into this for you today. -MH"
"@TMobileHelp i need to do a warranty exchange on my galaxy s8 | @465738 Meet me in the DM's Phil, let's work on this! *VinnyFrancisco"
ummm @115911 imma need y’all to get it together | @465891 What's going on? You know we're here for whatever you need! Just let us know in a DM what you need and we'll chat. *TerriL
"Dear @115911,
I'm trying to make a payment. Y u no load? | @187612 Thanks for staying on top of your bill, Karina! Send us a DM and we can assist you here :) *ChanneyT"
Where’s my “customer experience with chat support” questionnaire because I’m giving low marks across the board. @sprintcare | @465975 This is such an unpleasant news. Please let us know how we have let you down? We'll love the opportunity to resolve! - AW
"#sprint well of course they out sourced their customer service representative with people who can’t understand the English language. | @466039 Hey there! Are you seeking assistance? Let us know, wed be happy to assist. -TN"
#sprint JUST got horrible service many many times. KARMA. It will come to you. | @466039 Please send us a DM for us to have a chat. -ResolutionSup DC
#sprint I will be the first holding the banner to say YOU PEOPLE SUCK!!!This is JUST THE BEGINNING. I garantee you that. | @466039 This is not the kind of experience we'd like for you. Can you shoot us a DM for us to have a chat? -ResolutionSup DC
"This dude next to me watching a movie on Netflix. On the hand, urs truly is having tough time even listening to a song. @115911 sucks!! | @285668 Hey there! We only want optimum data for you at ALL times! Send us a DM, and we'll take a closer look! *KellenF"
"Worse customer service ever!! I had to go through 4 people to help me and after all that no help at all person had an attitude @115911 | @466243 That's not the type of experiences we want to provide you, Samira. DM us, tell us what happened. *JoanO"
Imagine having @115911 service in downtown Los Angeles for once | @350192 We definitely want to provide you the great coverage expectations in the big city! Send us a DM so we can follow up. *KeithM
@115714 https://t.co/X0CgvMPOBV | @466249 This is not the feedback we like to hear. Please send me a DM informing me on why you feel this way. -NW
@115714 I need to holla at y’all dawg | @466251 Thanks for reaching out. What questions do you have? -HM
@115714 is there an outage in the 46036 zip code? Going on 3 days now of having nothing but issues!! #sprint | @466252 Hi! Let us review more information to see what is happening. Please send us a DM with the nearest cross street to review a more specific area coverage. -R.S. https://t.co/rMApsV8PQY
"@115911 I'm a customer and would like to submit comments online or via email. How can I do this? This was the only option I found.👇 https://t.co/52AZ84gQbK | @466253 Hi there, Thien! We always welcome comments and feedback. Send me a DM and I will be happy to help. *FaisselD"
"@115714 so trash I payed $125 this month just for me to not even get good service. Hate Sprint. | @466271 Hey Carter! This really concerns us. Please send us a DM, so we can properly assist you. -  EH https://t.co/rMApsVqrfy"
"@115714 I asked to speak to a supervisor after being asked my SS# for the 15th time, and I am hung up on.  What kind of customer service is this?  @115911 do you want a new customer, Sprint does not. | @466272 Your business is important for us, and we don't want to see you going anywhere! Please DM us and elaborate more, so we can further assist you. - DA"
"@115714 you have the shadiest employees in the world. Walk into to get a phone and told there’s no way to buy it without buying 200 in accessories. Guys your company doesn’t care about keeping its customers. @115725 here I come ! | @466275 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can further assist you. - DA"
@115714 after the wildfires in Sonoma County I really need ya’ll to fix your towers. I don’t have service in my own damn house! SMH T-Mobile time perhaps!? 🤔 | @207875 Hi! We would like to assist you. In order for us to do it. Please send us a DM. -AM.
"@sprintcare Where is my Magic Box? Day 5 no internet, Sprint so slow at home. Been over 60 days since I got notice that I will pay for Magic Box! | @466276 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"@sprintcare Can you put a rush on my ticket that has been opened. I would really like to upgrade my phones. Over the past 2 days I have spent over 4 hours dealing with stores and customer service and still no solution. | @466277 Hey, thanks for bringing this to our attention! I can definitely see what we can do for you. Send us a DM with some more details so we can help! -CD"
"@115911 hey there... I bought Note 8 tmobile version from Samsung website and now I am trying to carrier unlock it, but no luck. Tmobile and Samsung both came out with no solution. I am traveling soon and I really need this device unlocked so I can use local sim overseas. | @466351 Ah, I see. Can you DM us here so we can look into your unlock options with you? *BlakeT"
@115913 how is it EVERY SINGLE MONTH@I mean every month my bill is incorrect. Just called on 11/22 straightened it out and now data was turned off on 4 of my lines. Now my bill is higher again !! U should be paying me for all my calls | @466352 @115913 Consistent billing is key. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
@115913 @115911 @117543 is this all T-Mobile has for speeds. Cherokee NC https://t.co/kAhAXp0IyA | @140117 @115913 My team and I are on standby ready to help find a solution. Click my picture to DM me https://t.co/Mww69Rzn7a. *AshleyNelson
"@TMobileHelp I’m done with your crappy service! BS is it just as good as @115990! How can you have full bars and yet nothing loads! | @466353 Say what?! Thanks so much for bringing this to our attention, Aaron! Please send me a DM with a physical address so we can check out coverage in your area together! We got your back, and will do what it takes to get you back up to speed! Thanks! ;) *ZachReyes"
"Been with @115911 for 14 years and I'm about to leave for Verizon.  They wouldn't match the BOGO for the Note8 #NoCustomerLoyalty | @466354 Whoa, 14 years is a long time to just let go! Send us a DM, we definitely find an option that works for you! *KittyG"
@TMobileHelp Does your customer support team need to contact and do a conference call my bank to confirm that I have funds in the account?! | @466473 Let’s take a closer look at that order to see what’s going on. Please send a DM my way. *BarbPelotte
lol @115913 likes that we’ve been without LTE in his network for over 2 weeks. Ugh. I’ve spent too much time trying to resolve. https://t.co/OzhhlS9qxI | @119954 @115913 We are truly committed to taking the best care of you. We'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
"We went through the same thing with them, and sad but glad we’re not the only ones https://t.co/ecADuK9JiH | @466583 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
"@sprintcare 1hr 45 minutes and counting on hold. | @466587 If you want to hangup, we'll help you here."
@sprintcare @115714 why doesn't MMS during phone calls? | @466588 Hi there! DM us and tell us more details on what's happening with your MMS. We'll be waiting for you. =) - CE
"🗣Swear I’m going to leave @115714 🙃 | @466589 We would hate to lose you as a customer. Allow us the opportunity to assist you. Please follow us at @sprintcare and send us a DM, with more details of your concern, so we can further assist you. -DG https://t.co/rMApsV8PQY"
Sprint customer service is terrible @115714 !!! Just rude and nasty .. | @466590 Oh no! This is not the type of feedback we like to see. How can I help you?
"@sprintcare Really bad when they say it's a tower, but then they take it back. Say its hardware, take it back, say its software, but can't be for sure. Yikes | @466587 We are terribly sorry about. What type of issue are you having?"
"@TMobileHelp waarom krijg ik iedere in beeld dat @119973 mijn voucher niet kan registreren? En aan de telefoon kom je niet verder... i | @466676 Hiya, we are T-Mobile USA. I think you need @61592 ☺️https://t.co/SvegsScy1n *KimM"
"@sprintcare it is frustrating that people who haven’t been in your company for a while get better rates than those who have been there for y | @466684 Please send us a Direct Message, so that we can further assist you. 2-2 -AH"
@sprintcare it is frustrating that people who haven’t been in your company for a while get better rates than those who have been there for y | @466684 Thank you for reaching out to us with this issue. Can you tell us if you are trying to get a better price plan? 1-2 -AH
@TMobileHelp will ups deliver on Saturday if they’re late? Any possible way to get a refund on 1day Air shipping if my package is 3days late | @429993 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
It's 11/3 where the fuck my iPhone X bitches @115714 ? | @466894 Please visit https://t.co/hqOnhxrGCa to check the status of your order. - DW
"As usual my bill is messed up again. Happens every month. (After I was promised it won't happen again) @115911 @TMobileHelp  @115913 | @394247 @115913 Hi! An accurate bill is a top priority and we'd love to sort this out, once and for all. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp can't find Duraforce Pro in stores, if I buy online and want to return, do I still have to pay restock? | @325001 Gotta love the Duraforce! It's the Hulk of phones! Meet me in DM, we'll discuss your options! https://t.co/HZQ7ukLzOu *ZachRicketts"
"@sprintcare my service sucks again so this is great don’t wanna cause an outrage or anything but fix this cuz I need my snapchats | @298396 This is very concerning for us to hear. Send us a DM, so that we can further assist. -SD"
"@116447  I thought you should know that one of your sales team members, David Flores __email__ messed up a contract | @466920 Allow us to look into this for you. Please send us a DM with more information. -Team @116447"
@115714 if I select “talk to a rep on the app” why do you refer me to a voice command prompt?!!! | @466923 Hi there! Send me a DM. I'll be happy to help. -KM
"@116447 

 Sprint purposely never privisoned my phone, not unlocking it after being played off. Not use an international sim card. | @274957 Team @116447 , we are here to help and will look at the bill for you. What is a good number and time that we can reach you?"
"@115714 help with my phone | @466926 Hi, we'll be happy to assist. Please send us a DM so that we can further assist you. -RA"
I’m looking to get the iPhone 8 and Apple Watch 3 but something has changed @115911 to where I can’t and refuse to pay 450$ down on a phone | @162844 If you think you are seeing that amount in error DM us and we'll look into it for you Nic. *KaeW
.@115913 #Tmobile overcharged me by $662.86 almost a month ago and no one seems to care or able to help.  Why is this so complicated? | @419689 @115913 Hey! We're here for you and we'd love to get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"So my data been fucking up wrap it up @115714 👏🏻👏🏻👏🏻 it’s the 3rd day already you know what’s it like with no data?? | @467205 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
@155347 will my #Sprint #HTC10 upgrade to #Android #Oreo? | @467206 Please send us a DM let's further assist you with this. -R.A
"Dear @115714 I ducking hate your service. My data signals are always slow and sluggish | @467207 Hello there! Please send us a Direct Message, so that we can further assist you. We're always egere to assist. - KP"
@115714 you know I pay a lot of money each month for what? No service all the time... this tweet took 10 minutes to load | @467208 How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"yo @115911 why yall niggas coverage gotta suck | @467287 Watch your mouth, Jose! If you're having service trouble, let us know in a DM. *NaeJ"
"@TMobileHelp 😓no iPhone X in stock near me at all. This plus the JOD down payment has me thinking I should try another carrier | @464118 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
#Sprint can I activitie a boost iPhone on sprint network | @199236 Thanks for your chat today. You can visit the link provided for more https://t.co/Tkj5iZwONs on our boost network. -NS
"Not great but I’ve already spoken to two people on here from @115911 who said good luck with another company so that’s the direction I’ll be moving in now. https://t.co/5iFLJ7pRhG | @461731 I'm so sorry to hear that, certainly not what I want. *HaroonA"
"@TMobileHelp #getoutofthered promotion has me seeing red! Switched 2 lines, one approved, one declined twice! Been on phone with rep 4 times | @467365 Yikes, let’s get you seeing #Magenta! DM your promo experts so we can take a peek! https://t.co/nFCVJunANW *DJConstable"
"@TMobileHelp New T-Mobile customer (switched 10/08) can't register online:  ""Please verify your 10 digit T-Mobile phone number is correct."" | @467369 Yikes! Well, have no fear, your #MagentaFam is here! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@sprintcare Why can't I swap a phone online like before. Having to ""chat"" sucks and is useless. It is bad enough to be without a phone | @467379 Get started here: https://t.co/Id7NBBwSsP Conversation will be continued in your secured web browser. -FR"
"@sprintcare Why can't I swap a phone online like before. Having to ""chat"" sucks and is useless. It is bad enough to be without a phone | @467379 Hello I will be happy to swap the device for you. Please go to the link so that I can gather more information to make the swap please. -FR"
"Gotta love how @115714 tried to cheat me out of almost $650! If you did an upgrade promo, check your bill!! @sprintcare | @467380 This is not the kind of experience I would like any customer to have. Please send us a DM so I can further assist you. -LP"
"No seriously I’m tardy to an appointment, thanks @115714 #whyverisonisbetter | @467381 Hello. Is there something we can assist you with today?"
Why can’t @115714 order support get anything right when it comes to my address. Ups won’t deliver my phone because you guys suck. | @467391 This is quite concerning! When did you placed this order? Send us a Direct Message so we can look into this further. -HS
"@115913 ,no s pen, had to call CS back and the guy had me on hold for a long time and then was told he would call me back and never | @467517 @115913 I’m here to help and will be sending a DM your way to get started. https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115913  give me one ,I had to call CS back and the guy had me on hold for a long time and then was told he would call me back and never | @467517 @115913 That’s not the experience we want for you. Click on my card to send me a DM https://t.co/Et1Fu7xZtb *BarbPelotte"
@TMobileHelp so my Baskin card won’t activate :(( please help https://t.co/uOFbGROVCw | @467518 Oh no! :( Send me a DM and we can figure this out! https://t.co/Mc0PtWxV6a *JoslynLajoie
I swear @115911 has more issues with there network and signal then my life all in one. | @467626 Hey Greg. Let's get this taken care of for you. We want you staying connected. Send us a DM and we'll chat *ErikS
"@115911 how can I view a history of all the purchases associated with my account? Not clear where on ""My T-Mobile"" - thanks | @467684 Head over to the billing section of the My T-Mobile section on the website. From there each bill cycle will show purchases made. *JasmineS"
"@115911 @TMobileHelp will you carry the Razor phone in store? | @323300 Love the question! Please send me a DM, and we can talk. :) https://t.co/NICrRPn7OP *SierraRichards"
"@115911 if you have coverage where I live and can help me get away from Sprint you can have my business forever. Please save me | @368406 Hey there, Jason! Send over a DM and let's check out your options! *BrookeK"
"Confirmed that @115911 signal is almost nothing in Boone NC | @467767 Thank you for letting us know. We'll look into this area ASAP, Shane. *NaeJ"
"@115911 I have a quick question, could someone please DM me? 😊 | @467768 Hey Jenny, we are here for you! Ask away! Message us here! *DayoG"
"@115911 Is there an email I can send a pitch/proposal to? I know you'll love it! #iFeelMagenta #MagentaSale #TMobileMagenta | @467771 Hey! Pitch it to us in a DM, Tay. *NaeJ"
I need some @115911 magenta. @115913 can you hook me up? #HR4HR | @467772 @115913 Hey Chad! You can get hooked up by emailing him at __email__. *TaylorBest
"@115911 hey Man could u give me a new phone ? my speakers and battery are messed up for no reason suddenly | @467773 Sure Riana! Pick out your device here:https://t.co/yXi02vjHWu. DM us, so we can get you set up! *DayoG"
@TMobileHelp @115913 so T-Mobile has requested my new iPhone Xs be returned to sender!! Why?! 😡😡 https://t.co/9bi5OR4Nm6 | @467824 @115913 We'll figure this out in DM. I'll meet you there. *RachaelTansey
"@115911 cut my phone off for 26.13 dollars and I got 8 days into my billing end date 
smh savages 😂☁☁ | @467825 Yikes! Let's check this out for you. DM us here! *NaeJ"
@TMobileHelp hey there..plz DM me..is LG promo still going? When expire? How much will it cost me upfront... | @157338 Great questions! I'd love to get you all the deets. Send me a DM. https://t.co/cbaCC4vqgh *MichelleWalker
@TMobileHelp do u guys know that Haiti participates in daylight savings time on the EU calendar (last week). Would be great if phone updated | @467827 Having the right time on your phone is definitely super important! ⏰📱 DM me here! https://t.co/Op5C2yLKwW *ChelseaBailey
@115911 @TMobileHelp will you carry Razor phone in store or online? | @323300 Just sent you a DM. Talk soon. https://t.co/NICrRPn7OP *SierraRichards
Y'all ain't shit!!! @115714 | @467841 This is really concerning to us and we would love to help. Can you please let us know your issues and concerns? KB
"@TMobileHelp Currently at your store in Rogers Arkansas,  with no sign of any employee. I thought you opened at 8a for #iphonex day???? | @467999 Oh no @467999 !! Store hours do vary, I looked up the 3 stores in that area for you and I am showing 10:00 AM ! *TrudyM"
@115911 cause I wasn't given the proper customer service on the amount of storage I needed or wanted. Very disappointing in @115911 | @468000 Hi Victoria. I understand how running out of storage can be frustrating. Send us a DM so that we can review your options. *JasmineS
@116447 I am sure the local news media woul enjoy the story I have . | @274957 Thank you for talking with me today.
@sprintcare you've  lost me as a customer.  14 years.  And every person who will listen will know why. | @405340 Oh no! I notated your account for the rep to reference to. My apologies. Are you still on the line?
@115911 where my iPhone X at send it now pls | @468044 Hi Hunter! You can check the status of your order via My T-Mobile. DM us if you need help. *GiselleM
I wish @115714 was more like @115911   😢 | @468071 Greetings! Sprint is first overall network performance and 50% off most competitors’ rate plans. -HS
"I wish @115714 was more like @115911   😢 | @468071 Our network gets better every day as we work to deliver the consistent reliability, capacity, and speed that our customers demand. -HS"
@115714 👋 How do I delete my account at https://t.co/6WlJEGjjaf? via deseat.me https://t.co/q2WTeh9VUR | @468072 Hi there! Is there something wrong with your Sprint account? - IR
@ATT @115911 @115714 anyone looking for a new customer? @115725 messed up iPhone X order. Now I might be looking to marry someone new. | @468075 We would really hate to see you leave our family. What seems to be the problem with your pre- order? -AS
"we are frustrated with @115714 | @468078 Glad to hear from you. Can you please elaborate a bit more on this issue? Also, which department are you on the phone with? -NS"
"@TMobileHelp 

 I was wondering. Is there mobile going to offer the new Razer phone.? If so how much will it cost? | @468282 Hey Brian I can help you get the info you are looking for. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
"Stupid move, @115714. Open your corporate stores early for #iPhoneX and don't stock any? You're begging me to go to Verizon. 🙄 | @468289 What you can do is, contact and verify if they have any of the device in stock before you visit. You can also set up an appointment. -JD"
"Stupid move, @115714. Open your corporate stores early for #iPhoneX and don't stock any? You're begging me to go to Verizon. 🙄 | @468289 We would like to apologize for the inconvenience caused. Please visit this link to locate stores closest to you https://t.co/X1DpDgk1EU -JD"
"After another call to @115714’s #customerservice I’m no closer to resolution. https://t.co/cgpXkuI8Qw | @468290 This is concerning to us, please DM to get the issue resolved! -Maria Q"
🚮🚮🚮 @115911 | @427368 I see your message and I'll meet you back in the DM! *SonjaKett
"@115911 I’m assuming this is free or is there a fee? And if so how do I cancel. And why was it automatic? 😕 https://t.co/71Qb1HBQDu | @468453 Hey there, Mr. F! We would love to answer all of those questions for you! Please send us a DM and we can tackle a... https://t.co/D1CNwgkhQI"
"Hey followers anyone have an idea of a good cell phone company with deals on iPhones @115911 @TMobileHelp is just insane on pricing | @468454 We'd love to go over available options with ya, Billy! Send me a DM here! https://t.co/bWtUa4xl2I *JannaPrivett"
"Thank you @115714, my phones have arrived! #iPhoneX | @118030 Sounds great =D. Hope you enjoy your new devices. -AS"
My iPhone X just arrived from @115714!  Hopefully @115858 lives up to they hype 🤞 https://t.co/WqhebM7qPl | @468471 Glad to hear you got your device. Hope you enjoy. :) -AS
About to be on hold for like 10 minutes waiting for @115714 | @220342 Hey there! How can we assist you? What seems to be the issue? -JE
"So I continually request a discount that I'm entitled to with @115714 & they don't give info. Then refuse to give complaint contact? @136958 ? | @468614 Hey Mr. Taylor, thank you for reaching out to us. We would love to review your case and find a resolution here. Please DM us. AL"
@TMobileHelp DM :) | @129438 Gotcha! I'll meet you back in DM! *Shannon Pelletier
"Thank you, @115911 for messing up my iPhone order 2 years in a row. Running out of patience! See how far you can go! | @468675 Oh no Shangwu! What's going on? Send us a DM and we'll get this all squared away with you *ErikS"
"OK @115911 @TMobileHelp I just went from 8/1 to 10/1 on my S8 Android Security Updates, hoping to see you roll out the 11/1 before 11/30 | @448605 Updates are important! Keep an eye here for any news on them: https://t.co/Rr9gquqLgQ *JenniferJackson"
"@115913 I’ve been to 6 T-Mobile stores so far and none of them have the iPhone X, do any of the stores have them? | @468676 @115913 Due to the popularity of the pre-order, stores may be delayed in receiving stock for this device. We can set you up with an order! *MikeRice"
"@TMobileHelp @12852 Please work together to fix the no data probs in yellow line tunnels. Full signal, no data. Same experience 2 yrs ago. | @468677 Hello Chris! I hope your day is going well! Please DM me!! https://t.co/0nc0PsTZf6 *CamiCutsforth"
another huge thanks for @115911 and @TMobileHelp for somehow getting day one deliveries for the iPhone X. | @437272 You are welcome and thank you for being an awesome part of #TeamMagenta! *KennethStone
@TMobileHelp On Oct 27 was told by cust. service that: “Stocks should be avail. @ stores by the official release on November 3” Not True! | @278680 I just responded in DM so I can help address your concern! I'll meet you there! *SonjaKett
"@TMobileHelp @115913 

PLEASE HELP roaming issues on US side MX Border now line scheduled for disconection. 12 yr customer. | @468704 @115913 We'd be happy to investigate and ensure you're taken care of. DM me: https://t.co/c6ROkAqiws *HollyAdams"
I am super pissed! This will be my last month as a sprint customer. @115714 | @468705 Please DM us to get the phones swapped -Maria Q
"I am super pissed! This will be my last month as a sprint customer. @115714 | @468705 You definitely don't have to pay to get the phone back on the line, that is why I am confused as to why they said this to you. -Maria Q"
Wasn't able to get the iPhone X after @115714 messed up my pre-order. Not even a cancellation alert. I DEMAND an explanation. | @468707 Were you ever given an order number?
"Wasn't able to get the iPhone X after @115714 messed up my pre-order. Not even a cancellation alert. I DEMAND an explanation. | @468707 Hello, we are terribly sorry about that. There was a high demand for the iphone X that it created issues with orders."
"Sprint just told me that I have to pay to get my phone turned back. Mind you, this is an iPhone THAT I PAID @115714 | @468705 This is concerning to us and we would hate to see you leave the Sprint family. Please DM us to get this resolved! -Maria Q"
"@115913 Hello!  I was wondering, why is there low inventory for #LGV30 in stores?  🤔

My current locations don’t have any yet. 🙁 | @141346 @115913 Hey! We'd love to check out your additional options for getting a V30. DM us! https://t.co/3sF8qpf2nx *AlissaFast"
@115913 why does the tmobile website disallow customers the option to look around with an outstanding balance | @176106 @115913 Hey! We'd love to check out your options here. DM us so we can get more info. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 you say you have great data speeds, then why does is this constantly happening? I can’t even load a basic web page... https://t.co/dsVYOL7Z3X | @468716 Hi Daniel, let us take a look and get you the speeds you expect from us. DM us, we're here to help. *JoanO"
"I hate how I don't get service anywhere 🙄 fuck you @115714 | @468762 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
Hey @115714 y'all having outages in Louisville or is your service just that bad? | @468765 Please send us a Direct Message so we can better assist. -AG
Y’all service is trash especially on post at Fort Campbell get it together 😒😑😤@115714 @sprintcare #trash #disappointed | @468766 Please send us a DM and follow us so we can assist. -KG
"@TMobileHelp hi, do you know if you have the iphone x available at tmobile stores? | @468863 Hey! Let's take a look! Send me a DM  https://t.co/so3NREySxr, so we can look into this! *ChrisScott"
@TMobileHelp There on outage in the SWFL area? | @468870 I care and want our service to be as awesome as you are!  DM me: https://t.co/tdwt367vMq *NevinBruce
@115714 I need y’all to replace this broke ass iPhone 7 | @468893 @468893 - Hi! What's wrong with your device? -LG
"@115714 is like that salty, petty ass ex that does everything in their power to fuck w your life 🖕🏼 | @468894 Sounds like something we should look into. What's going on? -JT"
"Thank you so much @115714 for fucking up my order so bad that I have to reorder my phone | @468895 Wow, that’s terrible. Please send us a DM let's see if we can assist. -R.A"
"@115714 who do I have to call at your company to actually get some REAL help. | @468897 Hi, we will be happy to assist! Please send us a DM and a brief description of your concerns. -Maria Q"
"@sprintcare yo y’all killing me, please fire everybody. | @468898 Sounds like something we should look into. What's going on? -JT"
"What I expected is killing my battery. Guess it’s time to turn off cellular. Thanks @115911 https://t.co/iOHMk7B0z3 | @370640 Hey Steve, let's take a look at that. CM us, we want to make sure your battery lasts. *JoanO"
"Hey @115913, why don't you send some of your @115911 peeps on road trips on the I-5, i-80, etc. and fix your coverage? | @469137 @115913 I want the best possible coverage and service for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"I haven't had a phone all year but I pay 100 for airtime every month 🤔 @115911 @115913 https://t.co/wY8NeiO4ey | @469138 @115913 Let's get to the bottom of this for you, Jivar. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 in want to switch from verizon wireless. How hard is it to port my numbers. I don't want a complicated process. I have 4 lines | @308796 Sure thing! We want your switch to be a seamless process! DM us so we can go over details! *ElleA
"MY IPHONE X MIGHT NOT GET HERE UNTIL A WEEK FROM NOW 

i pre-ordered it on Oct. 27th tho 😭😭 @115911 dudes wth | @469139 Hey Rebecca! I know how excited you are for your iPhone X so I get it! DM us here so we can look into your order with you. *BlakeT"
"@115911 Hmmm did payment screen change? Took me a whole bunch of tries to pay the bill with it giving ""something went wrong"" errors :( | @328710 Nothing should be too different, Max! DM us so we can check out what you're experiencing. *WhitneyJ"
"You suck and are hated @115714 | @469176 Wow what have u feeling this way?Please send us a Direct Message, so that we can further assist you. -ES"
There is no reason to make a user enter their email address or select lists to be unsubscribed from after clicking an unsubscribe link in an email. Prepopulate both. Here's how not to do it courtesy @138028 https://t.co/offFdUX7uT | @469177 Can you elaborate on your issue so we could further assist you?-DD
@115913 @TMobileHelp and now I’m on the phone again and given additional wrong info and asked again for my cc which ive given 5 x | @469332 @115913 My offer to assist here is a sincere one. I hope that you'll reach out so we can dive in. https://t.co/lH0SH5fy2m *MikeRice
"@115913 @TMobileHelp how many times can one company have a customer call and follow up and given 7 different answers | @469332 @115913 We're just a DM away for you, and we're ready to explore any available option to resolve your concerns. https://t.co/lH0SH5fy2m *MikeRice"
@115913 trying to get the dept that handles carrier freedom reimb.   1st call 23m56s.  Hung up.  2nd call on hold 12m so far! Cmon. | @469343 @115913 Hey Jeff! We're here for you and we'd love to help. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 You took money out of my account and I can't get it back. It was unauthorized. Thieves. All social media will know | @469344 We take situations like this very seriously Christina, DM us and we'll take a look at what happened. *KananiB"
@115911 @115913 I'm trying to port my lines to you guys but I need a V30. No stores have them! Whyyyyyyyy😭😭😭 | @469345 @115913 That device is super popular! DM me so our team can help: https://t.co/c6ROkAqiws *HollyAdams
@TMobileHelp why is the LG V 30 still not in stores? | @469346 I got your back and I will make sure everything is as amazing as you are!  DM me: https://t.co/tdwt367vMq *NevinBruce
@115913 @TMobileHelp this is $@&?! frustrating no one knows what the $&@ they are talking about total bullshit!!! | @469332 @115913 We're John's Executive Social Media team and we're here for you. Click on my picture to get started. https://t.co/lH0SH5fy2m *MikeRice
"Hey @115911, what gives? 

Setting up new #AppleWatch and this screen is a little messed up. One section: $15/month. In another: $10/month. https://t.co/T8PAKrkppc | @316640 Kevin, we're happy to review your account with you. DM us. Let's ensure you have the right info. *GiselleM"
You know I like @115911. Not so much now! Dialed normal number 780-xxx-xxxx & they charge me $98! Why int'l charges without country code? | @469351 Say what?! Let's take a look at your account and see what happened. DM us and we'll assist you. *KananiB
Dear @115714:  I tried Sprint once; instead of cutting my costs they DOUBLED and I will NEVER use Sprint again!  Ended up going back to AT&T | @179898 Is there anything we can do to win you back?
Dear @115714:  I tried Sprint once; instead of cutting my costs they DOUBLED and I will NEVER use Sprint again!  Ended up going back to AT&T | @179898 We're sorry to hear we lost you as a customer.
"@115714 DM me please | @402098 Please send us a Direct Message, so that we can further assist you. -AH"
@115911 so I take the sim from my 6s and put it into the X? The sim that came with the X just went to the T-Mobile number. | @469468 Let's take a look at the SIM on file. Send us a DM for assistance. *JasmineS
Hey @115911 @TMobileHelp check DM | @342092 Hmmm...I'm not seeing a DM from you. Can you try again? We're here to help! https://t.co/cbaCC4vqgh *MichelleWalker
"@115911 Still no shipping email from last fridays preorder 🙃 | @405438 You should receive a notification soon, Bill! Send us a DM if you have any questions on your order status. *KeithM"
"@TMobileHelp Discovered 5 unauthorized accounts added to our account since 2015. Contacted T-Mobile, No help! Same as Wells Fargo did!! https://t.co/AHMIvwXgfp | @469471 I am shocked to hear this. Please send me a DM, and I can help. https://t.co/NICrRPn7OP *SierraRichards"
"@115913 to add insult to injury...after I told you a rep reached out to me and ask me to DM him and I did so with my number for him to call and he has not. Instead another rep is asking me for details without calling. Maybe it's best to tweet my 6 paragraph | @469472 @115913 We absolutely want a resolution for you as quickly as possible, Clive. We're here and ready to keep working with you in DM. *MikeRice"
":: Have a look at my new #iPhoneX! Oh, wait... @115714 didn’t make their promised shipping deadline. So all I have is an empty case. https://t.co/DK9pWGpTN9 | @469505 This is not the feedback we like to hear. Please send us a DM with your contact info. We'd be glad to look into it."
@115714 What’s up with the service in S.C. ?? | @469506 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"It seems that it's hit or miss with @116447 @sprintcare @115714,  Had two great experience , no a bad one with customer care | @469507 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns today."
My iphone-x was placed and cancelled 3 times by the costumer service🤦🏻‍♂️.  Confused bunch of employees @115714 | @227681 We are so terribly sorry about that. When did this happen?
"Thanks @115911 and @239217 for dinner! We were patient for the website to come back online, and we lucked out with a yummy dinner! | @469557 That is great news! Glad to hear it! What did you end up getting! #SoManyChoices *TreBrewbaker"
"@115714 @115817 https://t.co/GDiMhZKgKU | @469621 Hey there, I saw your post, is there anything we can assist you with today? Shoot me a DM letting us know. We are here to help. -IB"
@115911 how come south Florida tmobile stores don’t have th iPhone X | @299305 That device is very popular.  You can order the device online or we can order it for you. https://t.co/WZM6cbcgHU *JonPorter
"(1 of 2) Don’t trust @TMobileHelp or @115913 if you’re trying to get the @115858 #iPhoneX. Called the #TMobile store on Wednesday… | @218361 @115913 Due to the popularity of the pre-order, store inventory is limited. We can always help you to place an order! Please DM us. *MikeRice"
@115911 gives away free stuff but can’t get cust service right. Made someone else PAH w/out authorization! #switchingcarriers @ATT @119511 | @469703 We're always here to provide exceptional service. Send us a DM for assistance. *JasmineS
"@TMobileHelp  Tmobile is true to their commitment in keeping the customers satisfied ""We are Tmobiles #1 Priority"" | @467517 That's always our goal. This means a lot, Kelley! Thanks for the shoutout. :) *AliciaBanks"
@TMobileHelp Can get back on the 2 year contract deals? I don’t want to buy my phone & pay monthly for it. I’m not swapping. #tMo4life | @183184 We want to make sure you’re getting the best service! Send me a DM so we can take a look! https://t.co/vuTPc7Xx7T *TraceyFoster
@TMobileHelp so i got atext stating my bill cyxle has changed ah what changed? | @245435 Help is here! Send me a DM so I can check into this for you. https://t.co/cbaCC4vqgh *MichelleWalker
I HATE #SPRINT 😡 | @469712 This is very concerning to us. What makes you feel this way? Shoot us a DM. -DJ
"The race is on to find a @115911 store that has an iphone x instock.  #TMobile  #tmobileiphonex #iphonex #magenta | @469880 Hey there Dave if you have any questions or anything do you mind DM on the link below. 

https://t.co/GzQFNLmNtl *RyanPerez"
"@115911 @TMobileHelp Are there any iPhone X available in the Louisville KY stores? | @469881 Hey Shelly do you mind DM on this link below please I would be happy to help you out. 

https://t.co/GzQFNLmNtl *RyanPerez"
@TMobileHelp WHEN IS MY PHONE SHIPPING ????? | @469882 Do you have your tracking number please? *HaroonA
"@TMobileHelp WHEN IS MY PHONE SHIPPING ????? | @469882 Hey there! Thanks for reaching out, i'l certainly check this out for you. *HaroonA"
@TMobileHelp Hi I have been a customer for several years. How do I get the free Netflix I have 4 phones and two tablets. | @469883 Hi there! Let's go to a DM to see if you're on an eligible rate plan for #NetflixOnUs ! 🎥 https://t.co/YIQqqAAINS *EmilyC
"@115911 I am not sure why I see an inquiry on my credit report & I have ATT?? I would love 4 u 2 explain! | @231936 Uh oh, Shelly! Please send us a DM and let's take a look at what's going on! We are here to help! *BrookeK"
@115911 what’s with the excessive amount of spam texts lately? | @455856 Who are the texts coming from Jay? DM us the info so that we can look into it. *KaeW
"@sprintcare anything we can do about this? https://t.co/P6ZswjZe7y | @428769 We understand how frustrating this can be, please accept our apology for the delay. -JD"
"@115714 is the worst cell phone company in the 🌎... 

8 years and still dealing with crap

@115725  Please come save me 😭😭 https://t.co/obLR0vPWqs | @469892 Goodness! What seem to be the issue you're having? Notify us a such in a Direct Message. We await your response. -HS"
@sprintcare @115714 why can't I receive incoming calls in 19119? | @469893 How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"@115714 also, your reps are VERY unhelpful. I shouldn’t have to be transferred multiple times because no one can answer my question | @469894 Hey, hearing this concerns us, please send us a Direct Message, so that we can further assist you. -AB"
@sprintcare This use to be an awesome app. Now it SUCKS!!! You never get support https://t.co/moXHFafIUo | @469895 Thanks for reaching out. What questions do you have? We are here to help. -DS
@115913 i was overbilled $700 and I am still your Customer as of today . | @469981 @115913 Hello! Let's got the bottom of this and sort it out! DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 @TMobileHelp can u check why it's so hard for me to receive TMob signal? Its always Edge and sometimes no signal at all. | @469988 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
@TMobileHelp I was double charged for my 📱 EIP due to JOD. Turns out the shipping date screwed me. Any chance to have it credited? | @469991 Let me look into those billing issues! Shoot me a DM here https://t.co/jAb1JkOMRy  *AngieShaw
"Also, @115714 your service sucks every where. Your customer service sucks, your plans suck. Your stupid commercials suck. You suck | @293591 Hello there! Let's check that coverage for you. Please send a DM to further assist. -JR"
Paying for unlimited data that you can't use bc u always have sprint 1x ... WHAT DOES THAT EVEN MEAN 1x what? @115714 | @470047 Hey there! Let's check that coverage for you. Please send a DM so we can further assist. -JR
"Dear @115714, your customer service is terrible!!! How does it take more than 5 days to unlock a phone?! Please explain - | @470048 Hi, Lesley! We want to take a look upon your request. Just send us a Direct Message in order to review this. -DA"
What mooooore do u waaaant froooom meeeee!!!!???  @115911 | @470055 What did we want in the first place again? *NaeJ
"Preorder my iPhone X, saw the tracking and it in the @115714 store. But they haven’t called me yet. They better call or I’m act a fool later | @395077 We know you can't wait. You can visit https://t.co/X1DpDgk1EU to locate the address and number to call the store and confirm. -DJ"
yo @115911 ur service is trash (at least for me lmao) | @470228 Weak service is no fun so I hear ya! DM us here so we can look into it with you. *BlakeT
"@115913 @TMobileHelp Good morning! I have dilemma. I really need to speak with someone. | @400769 @115913 We're always here for you, Jesse and we're just a DM away. Meet us there! https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp 2 Qs: When does the $300 iPhone trade in deal expire and when do I have to send my phone in for trade? When I get the X? | @470230 Hi Chester, that is a great offer! Let me get you all the details! Can you please send me a DM? *SherayG"
@TMobileHelp do we have a choice of not using UPS to deliver our package? They are a terrible company IMO!!! | @405409 Hey Ray I want to make sure we are doing what we can for you. DM me here https://t.co/LCoTGMV7tC. *KennethStone
"iPhone X plans:

@115911 with good credit: 429$ down
@115725 with good credit: 0$ down 
@115714 with good credit: 0$ down

What the actual fuck. I thought TMobile was the network that did more? https://t.co/AeWYbznH2p | @276067 With a Sprint Flex, the 64GB Version: $0 Down, $41.67 a month and 256GB Version: $150 Down, $41.67 a month. 
https://t.co/a8o8qjKr9l -HS"
Hey @115714 why don't I have service in downtown #ATX? | @470250 Let's check on that service for you. What's your zip code? Shoot us a DM. -AV
@115714 Your service sucks 😡😡😡😡‼️ | @470251 Hey! Hope you’re doing well today. What caused you to feel this way? -SJ
"I️ hate @115714 | @470252 Please send us a Direct Message, so that we can further assist you. -AV"
I️ hate @115714 | @470252 We don't want you to have problems. What's the issue? -AV
"@115858 what’s up with not sending any of the @115714 stores in San Antonio stores ?? | @470378 Hi! Thank you for chatting.  How can I help you? Please send us a Direct Message, so that we can further assist you. -CS"
"@115913 @115911 I’m not getting my iPhone X on launch day even though I was up at 3am to pre order and my order said I would #upset 😭😢😞 | @470501 @115913 Let's dive in and check out that order status, Julian. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
A DM ??? What's that ? https://t.co/3W1ZlOfkTx | @470502 A DM is a direct message here on Twitter. Click my picture for an easy link. https://t.co/lH0SH5fy2m *MikeRice
So @115911 stores don’t ask for ID when accessing accounts anymore? How someone walk into a store and buy a watch on my account wtf | @470503 We take this very seriously and would like to gather more information in order to assist. Please send us a DM. *JasmineS
"@115913 Had the worst experience with your company after 11 years I think it's about time for a switch | @469472 @115913 Your experience is everything to me, Clive. Please DM us; we're ready to dive in. https://t.co/lH0SH5fy2m *MikeRice"
t mobile has no idea how to set up Apple Watch 3 on their system getting the run around @115911 @115913 @AppleSupport | @470589 @115913 Hey! We're here for you and we'd love to help. DM us so we can get started! https://t.co/3sF8qpf2nx *AlissaFast
"@115714 fuck your shitty service why the hell do I pay you 110 a month | @470621 Wow! that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. -CE"
"I wish @115911 wasn’t merging with @115714 so I can switch back to them (: | @470622 Hi Anastasia, Is there anything I can assist you with? -AF"
@sprintcare Will Sprint's cell service ever improve in the West Hollywood area? (90069-90048) It's never really worked. | @470623 I do understand how important having service is. Please send us a DM so I can further assist you. -LP
"Why have I had terrible service all day? @115911 | @470631 Let's check it out, Jenny. DM us, we're here to help. *JoanO"
"@115911 trying to leave verizon but your company does not accept 2 screenshots of our account to pay off our phone, why? | @179371 We need to get some information on that, please DM us to take a closer look. *JoanO"
@TMobileHelp I'm having billing issues | @470633 Whoa! I got your back! Shoot me with a DM! https://t.co/HTgeLMEYEm *DonHebron
@115911 are your Apple watches on backorder? | @117988 We can check for you! Are you having issues ordering one online? DM us and we'll help you get your Apple Watch *KananiB
"@sprintcare I cant make any phone calls whats the problem? | @292608 Hi, please send us a DM so that we can further assist you. -RA"
@116447 please call me right away | @157812 Hey Christine! Team @116447 will contact your shortly.
"@115911 I’m being harassed &the only way to block a number without saving it is to pay $4.99 a month? What kind of bullsht policy is that | @470728 We're happy to address your concerns, Amanda. Please DM us. *GiselleM"
"Thinking about leaving @115911 for @126302 for a multitude of reasons | @470729 What's on your mind, Mando? Send us a DM so we can get to the bottom of this! We don't want to see you go! *ElleA"
@TMobileHelp does the price drop on the Note 8 mean that there is now no down pameent for JOD users? | @364701 Great question!  Please click https://t.co/IvLqMUwEUf to shoot me a DM and we can check it out!  I've got you! 👊🏼💪🏼 *Frank Maez
"@115911 My new iPhone won’t activate using the SIM from my old phone. Can you help me? | @185901 Yes we can, Jason. DM us, let's get you set up. *JoanO"
"@115913 t-mobile did me dirty!  Pre ordered the iPhone X on day 1 and guess what, no phone and they say my order is lost... #waittime | @470730 @115913 I want to get to the bottom of this and sort this all out for you, Brian. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 's idea of ""customer loyalty"" is to lie to customers and send them on wild goose chases. So done. So should I go to att or verizon? | @470731 Sara, my offer to help is genuine. *RobinS"
"Hey @TMobileHelp I have a $50 in store credit coming from u guys can you please add it cause I’m heading that way to get a new phone now.... https://t.co/d78pVHMP94 | @178239 Hi Katie, I am looking over your account as we speak to make sure we take care of this right now. *EricR"
"I'm thinking @ATT for a new phone plan, my friends get better coverage than me and I'm salty about it. It's been real @115911 | @470732 Oh no, London. What can we do to keep you a happy member of our family? DM us, I'm sure we can turn this around. *JoanO"
"@115714 been a loyal customer for 17 years. Unfortunately I will be going somewhere else. Overdue for an upgrade and my bill is going way up | @470763 Good day, this is very concerning to us. Please send us a Direct Message, so that we can further assist you. -KK"
Y’all are literally the worst company on the fucking face of the planet you make my blood boil @115714 @sprintcare | @370703 Oh no! This is not the type of feedback we like to hear. Please let us know why you felt this way? We are here to help. -RM
"Anyone know @115714 @115858 #IphoneX #FacialRecognition. How will it work with 3 party apps I use #TouchId like Banks, @SouthwestAir etc? | @470765 Hi there, thanks for reaching out to us. How can we be your assistance today? -RM"
"@TMobileHelp Hi, I haven't been getting decent service in my house. I'm either having no signal or E. I have been getting LTE / E outside. | @471005 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
@62627 @115911 @TMobileHelp Poor service... rude questions.. Do they even read what I have written them from my other account: @394018 ? I would never sign up for @115911 now!!! | @471006 Oh no! T-Mobile wants to make this right please send me a DM and I'll meet you there :) https://t.co/k68uKd3BsR *RoseyCloud
"@115913 if I have Unl TT+D 20 for $20 a month, why is there also SC UnlData& 5GB SMHS for $20 charge? Paying 2x for unl data usage?? | @471007 @115913 Let's dive in and get to the bottom of this, Jennifer. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp have $138.30 left for i7+ lease, can I just paid it off or I heard if its less $100 I can trade it in for iX w/ $300 off? | @259753 Hey there John!! Shoot me a quick DM here man! We can talk more!
https://t.co/fk4xNyQBXY *CodyH"
"@115913 @TMobileHelp I want to cancel my service | @362519 @115913 I don't want to see you go, but we're here for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp called my local store Wed. and was told a few iPhone X would be on hand. Show up this am and no phones.  Bad form on t-mobile | @471008 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
Thanks @115714 🤬 #sprint #iphonex #apple #firstworldproblems #wireless #wtf #epicfail #failfriday https://t.co/b6kYga9ZM8 | @471026 @471026 - What's your issue? -LG
@sprintcare you need to fix your customer service providers in your corporate store in Tacoma WA! 20 mins on Hold! Seriously! | @471027 Thank you for letting us know that. We would like more info so we can resolve that. Would you please DM us? Thank you. AL
"@115714 fix your LTE in downtown Pittsburgh or I'm switching. Enough is enough | @471028 Hey Antonio, Thank you for reaching out. We would like to  find a resolution today. Please send us a DM. Thank you. Ange L"
"I love how I can have 4 bars, LTE, almost full storage, and @115714 is still slow. | @471029 Thank you for reaching out to us. Please send us a DM so we can review this further. -ES"
@115714 scammers | @471030 Hey! How can we be of assistance to you today? -JD
Just add 9.99 to my monthly bill 😂 @115714 let me know fam . https://t.co/PQc8jIPyAd | @471031 @471031 - Hi! Are you a Sprint customer? What can we help you with? -LG
"@115714 I have 2 reps arguing about my account on the phone with me. Sprint lost my return of an S8+. Now I have to pay the rental or phone | @471032 Good day Julie, this greatly concerning to us. Please send us a Direct Message, so that we can further assist you. -KK"
"Snagged my #iPhoneX this morning (thanks @115714!) but be prepared - iCloud Restore + Software Updates, etc. took at least an hour. | @471033 Thanks for letting us know! Are you up and running now? -SM"
@115714 @sprintcare had an amazing customer service experience 127 perimeter center west 30346 AnTaurean Miller made our day!!! | @471034 Thank you for the great feedback. We strive for the satisfaction of our customers. Is there anything else we can assist you with today?
"@TMobileHelp every time I order a phone with you guys it gets lost, stop using @UPSHelp | @223220 I want your device to end its grand shipping adventure at your doorstep, every time. Let's chat. https://t.co/mG2aYYPAdA *AshleeCooper"
"@115911 I HATE YALLLLLLLL SO MUCH | @471197 Hey, Brenda! We only want the best for you! Come on over to PM, let's chat! *KellenF"
Thread.  @TMobileHelp is the worst company I've ever dealt with for customer service in my life. One of the reasons I'm switching carriers | @471198 We don't want to see you go! Send us a DM for help. https://t.co/cbaCC4vqgh *MichelleWalker
Downtown Denver with no service thanks for nothing @115911 | @471199 Christoper! Let's take a look at this and keep you connected. Send us a DM and we'll chat! *ErikS
send me my phone fams @115911 | @471201 Hey there Miguel. Please send me a DM so I can better assist you! https://t.co/uESOoYimmy *DessieV
@TMobileHelp I pre-ordered a pixel 2 to bring to you guys as part of your promo. It arrives Monday -- how do I do this? | @351473 Hey!  Send us a DM and we can go over all of the details! https://t.co/WZM6cbcgHU *JonPorter
@sprintcare Why am I being penalized and my services set for disconnection do to your representatives misinformation? | @471250 Pleasant good day. Shoot us up with a DM please. We would like to check on this for you. - FS
2 years of taking my money and I can't speak to a manager? FUCK YOU  @115714 | @471251 Hello there! We never want our customers to feel like they aren't valued. How can I help you today?
"Not to mention @115911 has hung up on him TWICE. https://t.co/YhxPK7d6AE | @471365 Jessica, we appreciate you reaching out to us here. We're happy to address your concerns. Please DM us. *GiselleM"
@TMobileHelp  If someone has a Unlimited 55+ plan can they still get cash back if they bring a Pixel 2 to TMobile? | @175214 I know I'm excited for our #MagentAmazing deals! Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
I’ve had the same cell # since 1999 & since switching to @115714 in August I’m thinking of giving it up to go back to @119943 | @179267 Well thank you for choosing us as your carrier!  I know how you picked us and would like to help you resolve your issue.  DM me.. -MB
@125652 hi how do I get help I need a dm | @457891 @125652 We've responded to your DM and look forward to assisting you! *AlishaCombs
@115911 @TMobileHelp Charged $7500 and payment is missing over a week. 10yr customer cancelling all 7 lines if not resolved by tomorrow! BS | @471419 That's no good! We'd love the opportunity to earn back your trust. Send us a DM so we can talk further. *KarenHoth
Thank you so much Maria Q @115714 @sprintcare I will continue my services with you all and I look forward to ordering the iPhone X | @468705 Have a great and safe weekend! -Maria Q
"Thank you @115714 @sprintcare especially Maria Q for swapping my iphones. | @468705 Your most welcome. Thank you for being the best part of Sprint, it was a pleasure to be able to resolve that for you! -Maria Q"
"I’m over fucking @115714 | @471447 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
"@115714 has to be the WORST phone company son 😒 | @471449 Hey Jay$keeno, why do you feel this way about us. what's going on? -KJ"
Of course after all the excitement of waiting for the delivery of the new phone @115714 activation servers cannot be reached. | @471450 Hey there! Let's work on this together. Please send a DM so we can further assist. -JR
"#Sprint
Sprint stop trying to get Verizon customers and take care of your existing customers poor customer service. | @471451 Good afternoon. Send us a DM in order for us to better assist you."
"Still haven’t gotten my money back @115714 😡 | @471452 Hi there, this seem very concerning to us. Please let us know why you felt this way? We are here to help. -RM"
"… stores are out and no idea when they’ll get more. @115911 only company doing this. Makes me want to switch back to @ATT | @471619 Your feedback is important, Jenn. We want the best options to get you on the latest iPhone. DM us for assistance. *KeithM"
Yall fucking suck ass man.... downtown houston during the championship parade and no service.... @115911 | @471621 Hey Rolando! Happy to work to keep you connected at this exciting time! Send us a DM and we'll check it out *ErikS
"@115913 I’ve reported this numerous times. Maybe you can escalate it. It’s right outside of a T-Mobile store for 4 weeks. https://t.co/x0PZ0lpfWl | @210490 @115913 I want the best possible speeds for you, Luc. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 I preordered my #iPhoneX last week on 10/27 signed my EIP & still haven’t heard anything. Ship date is 11/2-11/3 with no update. | @471623 @115913 Let's get to the bottom of this order, Alfred. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare Need to swap phones on my family account.  The site won't do it and chat isn't available through the site either.  Help. | @471645 Please send us a Direct Message, so that we can further assist you. - RW"
lmao this is what yall employees do in they spare time @115714 https://t.co/5kPIkQZpol | @471646 This is concerning to us. Please DM us! -Maria Q
"I’ve had @115714 forever, but I think it’s time to look for a new cell service. Too bad too.#newcarrier #badservice | @471647 We do understand the importance of having exceptional service. Please send us a DM so that we can further assist you. - CE"
"@AppleSupport @sprintcare my iPhone X won’t activate :-( | @471648 Good day, you can activate you device via this link https://t.co/ub72NqopZn . -KK"
"@115817 @115714 WHERE MY PHONE MFS | @471694 Have you tried using your tracking number to locate your device? Please send us a Direct Message, so that we can further assist you. -JJ"
Bouta really flash on tmobile these bitches always coming with some bs !!!!!!!!!!!!!!! @115911 | @471815 Whoa! This is not the experience we want you to have! Please send us a DM and allow us to make things right! *BrookeK
@TMobileHelp @115911 I hope #brentadams is out there somewhere! I don't need more people to tell me they wish they could help. I need help! | @471816 @115911 I'll see you back in a DM to assist! *JoslynLajoie
"@TMobileHelp Did you end the pixel deal? I'm waiting for my Pixel 2 to ship to take advantage of the deal, but my phone won't come until Mon | @471820 We definitely want to check out that promo and help you qualify! Shoot us a DM! *BethanyOlley"
"@115714 https://t.co/p2US76z9EQ | @217320 Please send us a Direct Message, so that we can further assist you.-DD"
@115714 https://t.co/p2US76z9EQ | @217320 We understand you are encountering network issue and would love to look into it.-DD
"2/2 ... as an existing customer. Today told they cannot meet that promise, and no other solution offered. Beyond furious @sprintcare @115714 | @471847 @471847 - Unlimited freedom for current customers with 4 lines will be $160 1/2 -LG"
"2/2 ... as an existing customer. Today told they cannot meet that promise, and no other solution offered. Beyond furious @sprintcare @115714 | @471847 Given the fact that a promise was made to u, I'll like to look into this. DM me 1/2 -LG"
@sprintcare yo why is my phone off | @287838 I would like to find out. Please click the link above so I can look into this for you. - IR
@TMobileHelp I want to switch at&t to T-Mobile and get the iPhone X do I have to wait until it’s in stock since I have 14 days to trade in? | @241498 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@115911 coverage is weak at Dulles airport, seriously weak | @472007 Aw man! I hear you and I know how important it is to have strong coverage while traveling. DM us here so we can look into it. *BlakeT"
"@TMobileHelp keep getting what sound like BS scam vms (at least 6) from ""@115911 business account representative"". Please make this stop!! | @472009 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"Adios, @115913 . Breaks my heart but TM 611 says they can't improve service for me or 92yo Mom w 1bar. Adios, 1100 potential customers. | @337457 @115913 We'll do everything we can to ensure she gets the best service possible, DM me https://t.co/Nr93OTtXRx *TaylorBest"
My phone trippin @115911 your service trippin bro | @472011 Oh no! Let's get you back on track! Send us a DM! *MelindaR
@115913 we can do for you. Since we've been screwing u this long why not just keep on lube would be nice | @196074 @115913 Hi. We've got your DMs and will be replying shortly. Thank you for reaching out. We'd love to sort this out for you. *AlissaFast
"@115911 is the absolute worst. I will be taking my services else where because I’m legit tired of dealing with you guys constantly screwing me over & not caring about your customers. | @472177 No way, Mallory. Don't leave us! We certainly want you to feel like we're here for you. DM us so we can pick up where we left off. *KeithM"
"@115911, daughter enjoying service on @att, 2nd daughter will shortly. Don't spend the $140 you scammed my wife out of all in one place! 🖕U | @402870 We'd love for you to keep as much money as you can! 💘 Send us a DM, and we can restore your faith in us! *TarynS"
@115913 whats going to be the down payment and monthly payments for the iphone x (64gb) JOD customers!?? | @472178 @115913 Stay tuned for more details as we get closer to the pre-order launch on 10/27/17! *AlissaFast
TMobile SyncUP Drive. See device price but nothing for monthly service. Looking to switch from #VerizonHum. Can u help @TMobileHelp? | @289087 I got your back and would love to ensure everything is as amazing as you are!  DM me: https://t.co/tdwt367vMq *NevinBruce
🤔RT @TMobileHelp: I want you to get all the Samsung Swag! DM me and I can help you out! https://t.co/H80xYOYMjL *DebiChavarria | @472193 Hey there!! DM me and we talk!! https://t.co/0nc0PsTZf6 *CamiCutsforth
"Sorry Mike, won't ""DM"".  People need to know that you are too big and no better than AT&T. https://t.co/P7liK8P7ve | @472194 My offer to assist is always a sincere one. We're always here for you, Deborah. https://t.co/lH0SH5fy2m *MikeRice"
The #iphonex is here. Now to set up 3 of them. @115911 https://t.co/JsAJLoliUU | @330689 Congratulation enjoy your new devices!! *SherayG
"@TMobileHelp i ordered the iPhone X this AM &given an est ship date btwn 11/03-11/10, then text said cant promise date, will i get by 11/10? | @472195 We're working on getting these devices out ASAP! Click here to DM so we can take a closer look https://t.co/6eZrWJ9PIa *JustinRhodes"
"Last time reaching out to @115911 ! Been a customer for over 7 years, but today! I'm fed up 😡😠😤 | @472196 Oh no! What's going on?! We're here for you and would love a chance to turn this around. DM us here so we can make things right. *BlakeT"
@TMobileHelp my boyfriends iPhone 8 was lost 4 weeks by T-Mobile and they still haven’t replaced it. Help! | @472199 Oh wow! Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"I will NEVER get that time back #sprint #payasugo | @472201 Hi there, thanks for reaching out to us. Please let us know, how can we assist you today? -RM"
"I say this everyday 🙃 https://t.co/lhY8soza3J | @472206 Hey Danica! I'll be happy to further assist, can you send us a direct message. -AD"
"Just cancel my lines @sprintcare my ass will go to @115990 | @472216 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"@115714 I want my @115858  IPHONE X I pre-ordered !!!! I’m so upset on why it’s taking so long !!!! | @472217 Hey there, thank you for reaching out to us with this. Shoot me a DM so that we can chat. We are here to help. -IB"
"Oye @118159, ya tienen el iPhone X? | @472218 ¡Sí! Está disponible para ser ordenado aquí: https://t.co/3AGzRd329w . - AR"
@TMobileHelp 🤬 a customer service you all have. I am really not liking you guys as a provider. You guys customer service suck big time 😬 | @472408 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@TMobileHelp My pre-order for the iPhone X says shipping 11/10-12/01. Any chance of picking one up at a store or narrowing that window? | @472409 Good Morning Mason! My name is Michelle! Send me a DM and I will be happy to assist! https://t.co/hJXT6WXMOB *MichelleBradbury
"@115913 #TMobile interface for @115858 is down. With rep in store for 2 hours and turned away. | @472410 @115913 We want this to be an easy order experience for you, Eric. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"It should be criminal how @115714 pushes the burden of their lax identity verification to the victim and local... https://t.co/ybXmYjFZGT | @472441 You’ve reached the right place – what's going on? Please elaborate, I'm here to help. Shoot us a DM in order to further assist. -AH"
"@115714 get your shit together! | @472442 What have u feeling this way? Please send us a Direct Message, so that we can further assist you. -ES"
"If @115714 hang up on me one more time when I call this store, there is going to be a problem !!!! | @472443 Hi there! How can we assist you today? -JE https://t.co/rMApsV8PQY"
"We in Store 8698 with @62566 hoping @115911 will extend the Pixel 2 promotion 1 day for us to switch 4 lines from AT&T. Please @115913 | @472549 @115913 Let's dive in here, Theron. We're here for you; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 Looks like the situation with my mother being treated like shit at a store went nowhere, guess it's off to Verizon. Horrible. | @157325 @115913 I see you in DM, Tyler, I'll be replying back in a moment to further assist! *RachaelTansey"
"@115913 @62566  Came to @115911 for the Pixel 2 promotion! But it ended yesterday :( We will switch 4 lines from AT&T today if we can | @472549 @115913 I want the best possible deal for you, Theron. Please send a DM our way. https://t.co/lH0SH5x9qW *MikeRice"
"🗣FIX MY FUCKIN PHONE BITCH

@115911 @AppleSupport https://t.co/bTtDM2V9Zl | @472554 Oh no! DM us and let's talk about what's going on with your device. *JamieK"
No pre-orders for some T-Mobile customers. Why do we need to go into @115858 store to enroll in Apple's iPhone Upgrade Program with @115911? | @472555 Who's upgrade program are you on Joseph? DM us the details. *KaeW
"@TMobileHelp Really helped out! | @352053 Glad we could get things taken care of! 
#TeamMagenta *MatthewS"
I really hate @115714 @sprintcare | @472576 Tell me what's going on and I can help you. -ES
"@115714 how do I switch my insurance for apple care? | @472577 Hey, thanks for reaching out! Do you currently have insurance with Asurion? -CD"
"And LOOK 👀 what was waiting on my desk when I️ got off the air! @115714, you are definitely in… https://t.co/olDkcEdqbF | @472709 Hi there, thanks for reaching out to us. Please elaborate the issue you are having today? We are here to help. -RM"
@115714 is the worst phone service imaginable | @217320 Oh no! this is not the type of response we like to hear. Please let us know why you felt this way? We are here to help. -RM
@115714 why do I need to argue with CS over a $30 activation fee when I have been customer for over 15yrs! Bad service Sprint! #badsvc | @472710 Hey! I would love to assist. Please send us a Direct Message. - RW
"I FUCKING HATE @115714 😡😠😤 I have shitty service and don’t even get me started on my reception🤦🏻‍♀️Think it’s time I go back to @115911 | @472711 We would like to review your coverage in your area. Please send us a Direct Message, so that we can further assist you. -JJ"
If I ever strike diamond and somehow get popular I'm promoting @115911 everywhere. | @402098 We absolutely love the support! I hope you strike that #MagentaDiamond!  💪😎🌟 *PatrickUllmann
@115913 I was out for a team dinner last night and someone from the restaurant stole my Galaxy S8 :-( | @211187 @115913 Hey! That's not good at all. Let's check out your options for replacement. DM us! https://t.co/3sF8qpf2nx *AlissaFast
Help @115911 @115913 My service is getting worse.. I so wanted to be a part of @73536 !! Only one bar ever! https://t.co/K0CjsCljPc | @472780 @115913 Hey! We're here for you and would love to help. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"@115714 been on hold for 2 hours and counting talked to 3 supervisors and 4 agents and I'm still on hold not a happy customer https://t.co/DzqyKEiTxT | @472789 Please send us a Direct Message, we'd be happy to assist you in any possible way! #SprintCare -AJS"
"@115714 been on hold for 2 hours and counting talked to 3 supervisors and 4 agents and I'm still on hold not a happy customer https://t.co/DzqyKEiTxT | @472789 Hi, we're sorry the resolution process has been time consuming. Please, bear with us as we work diligently to redress your situation. -AJS"
@116447 We have paid for 3 sprint phones and now own them but you are holding us to your sprint contract.  This is so wrong! | @472792 I'm with Team @116447 & here to help. Are you needing to have your phones unlocked.
@125241 No veo el credito en mi cuenta como mencionaron que iba a pasar... cuando van a acreditar las cuentas... | @426739 Este credito abarca el cargo de un mes de su plan servicio incluyendo los impuestos relacionados con el mismo. (2/2) -R.S.
@125241 No veo el credito en mi cuenta como mencionaron que iba a pasar... cuando van a acreditar las cuentas... | @426739 ¡Hola! Sprint acreditará las cuentas de nuestros clientes afectados en Puerto Rico dentro de uno o dos ciclos de facturación. (1/2) -R.S.
@115714 I would love to send a complaint tweet but I seem to never have any service😲 | @472795 Oh no! Please send us a private message so we can assist as soon as possible. -NJ
@116447 Rep ID 1282866918 did not assist me & wouldnt transfer me after being asked 10x Have subsidized charges need to be removed | @472796 Hey Jade! Team @116447 can look at your account. Can you please send us a DM with your contact information?
"@116447 12 minutes on hold for a Supervisor or manager, they disconnected me. https://t.co/okxH7Q6taK | @472797 Hey Shelli! Team @116447 will contact you shortly."
I swear @115714 has the worst service! | @472798 This is not what we like to hear. Can you let us know why you feel like this? We would really like to help. -MH
"I just want to look at adding a line without having to call in, @115911. Why can’t I do that anymore? | @284096 You don't have to call, Jordan! We can assist conveniently here! DM us! *ElleA"
"@115911 Horrible customer service at Crossroads Bellevue (WA) retail office. Arrogant staff. No consideration for customer's time. Not Cool | @472895 That's not the experience we want to provide you, Pankaj. DM us, tell us what happened. *JoanO"
Why do I have such bad phone reception in #kansascity when your headquarters are in #KC ??? @115714 😑 | @472926 Sounds like something we need to look into. Can you please send us a DM for further assistance? -EG
store locator is all wrong. the number of phones are being showed and i’ve called all of the stores but @115714 is saying only pre-orders. | @470528 It's advisable that you call Telesales at 844.529.6714 or visit https://t.co/0qT1rLBLtN to order the iPhone X. -GS
"@115911 please update your network. The dead spots are killing the vibe.... | @116155 We never want to kill those, Kashif. Let us get in there and check it out for you. Send us a DM and we can talk more. *JeremyJ"
@115913 I'm a block from the T-Mobile Arena in Las Vegas and these are the speeds I'm pulling? #slow #1g #🤣 https://t.co/zQu8MGzymP | @472978 @115913 Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
@TMobileHelp what is the problem? https://t.co/OvvjZQUID6 | @472979 Thank you.  I'm pulling up your account now.  Did the slower speeds just start today?  Is your line the only one experiencing this? *MichaelD
@TMobileHelp what is the problem? https://t.co/OvvjZQUID6 | @472979 I hate to see that you are experiencing slower speeds.  I'm on this for you.  Can you click the link to complete verification so I can look into this?   https://t.co/xKtJVNqc2V *MichaelD
"Hey @115911 with as much as I pay you every month, it would be great to not consistently drop calls when I’m visiting my moms house. #dropitlikeahotpotato | @472980 Hey Lori! We definitely don't want you dropping anything at Mom's! Send us a DM with her location so we can see what's up with the signal! *KittyG"
"@115911 @115913 Love T-mobile, but why make it so hard to drop 1 of my 7 lines? | @472981 @115913 I want to ensure that you are fully assisted. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
@115911  I have t-mobile jump how much will be the iPhone X | @201856 Hey Kev! It depends upon a few factors so we'll have to look at your account first. DM us here so we can help out. *BlakeT
"@TMobileHelp I have an iPhone X preorder with JoD, but my 7Plus is being replaced through AppleCare. How do I update the IMEI of the return? | @472992 Send me a DM, I'll get you some help with this! https://t.co/UOOUCn8nWm *JeremyKelley"
"@TMobileHelp @115911 @115913 care to explain why I’m being charged $100 when this clearly says $0? https://t.co/BUMHKzioaO | @364701 @115913 Let's get to the bottom of this, Zander. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @TMobileHelp @62627 please communicate with each other concerning the issue I was DM @TMobileHelp on @394018 | @471006 Our offer to help are sincere, please send me a DM when you have the time :) https://t.co/k68uKd3BsR *RoseyCloud"
"Im convinced @115911 sold numbers out to marketers/scammers BC THERES NO WAY I GET STRANGE CALLS EVERY 10 MINUTES. | @472993 Hiya, Christine! We want to look into this for you! Send us a private message! *MelindaR"
".@115911 y’all are the official sponsor for #BlizzCon and I’m only getting one bar of LTE. 😭 | @363471 Well that can't be, Tat! We've got to keep you connected wherever you are! DM us so we can check this out ASAP! *WhitneyJ"
#sprint @115714 Inside Twin Ice Arena Buffalo Grove! Within 1% my asss! https://t.co/qBmx5LkPrB | @473023 Let's check on that service for you. What's your zip code? Shoot us a DM so that we can assist. -AV
"@115714 horrible customer service! Just paid for my iPhone but y’all messed up my account, sitting in the store for hours | @473024 Hello AJ, what happened?"
🗣 FUCK @115714 ! | @473025 Can you inform us on what have you feeling this way? We would love to help.-DD
@115714 your customer service is trash | @473029 That's not something we like to hear! We are here to assist you with any issues you may be having. -AH
".@sprintcare Too bad we might have to say goodbye after 17 years. you're screwing us with the down payment 4 the iphone .@115725 your move. | @473031 Hey, we'll hate to lose you as a customer. Please send us a DM so that we can further assist you. -RA"
"@117735 @29832 @115714 @TMobileHelp Hi! What happened with Puerto Rico support! This week is worst! Help!!!! #PRStrong | @218839 Hi there! Please send us a Direct Message, so that we can further assist you. -MJ"
@117735 @115911 @sprintcare Anybody want to activate my iPhone? Apparently @115725 doesn’t want me as a customer anymore. cc @115990 | @202964 We'd be glad to have you as a member of the Sprint family and help you out. Just let us know if you're interested. - NJ
"@117735 @115911 @sprintcare Anybody want to activate my iPhone? Apparently @115725 doesn’t want me as a customer anymore. cc @115990 | @202964 Hiya, Aron! You're always welcome on #TeamMagenta! Send us a DM so we can get you rocking that #Unlimited awesomeness! *MelindaR"
Switched to @115725 today and couldn’t be happier. They got me an iPhoneX no problem unlike @115911 whose support never responded in 24hrs | @129435 We are :( to see you are no longer with us. We hope to win you back someday. *AliciaBanks
"@115911 Can I still trade in my iPhone 7 Plus and get the EIP credit or am I just SOL since I couldn't get that to work on pre-order night? | @473221 Hey Jeff, great question. DM us and let's look into your account to see if you're eligible. *JamieK"
@TMobileHelp why don't MMS messages send on Tmobile on iOS 11? I've been experiencing this for the past month. Just frustrating | @473222 Let's make sure your phone works the way it should! Send me a DM here. https://t.co/bWtUa4xl2I *JannaPrivett
@TMobileHelp @UPSHelp well done. #iphoneXlaunch launch could not have been any smoother. THANK YOU https://t.co/nMkB9eWha2 | @473223 Thank you! Looks like you'll have an AMAZING weekend with your new phone. Enjoy! :) 👏👏 *MattHargleroad
@115911 @TMobileHelp @115913 is my JOD Note 8 applicable to Samsung rewards promo?????? | @122972 @115913 I want to look into this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
@TMobileHelp would it be possible to know what phones are available at the moment on jod? | @473224 Absolutely :) We can totally get you that info! Send a DM our way! https://t.co/69dhFOUgl8 *AmandaSansone
Dear @115911 you’re literally a piece of shit. | @473225 Literally? That's a bit harsh. 💩 What's got you feeling that way? DM us here so we can help out. *BlakeT
"Why is it so difficult to get in contact with an actual agent via phone @115714  ???????????? | @473246 Hi there! Please send us a Direct Message, so that we can further assist you. -MJ"
"A week late, but how do I actually activate my phone? Like to make phone calls, texts, & where are all my photos? @115714 | @175736 Hey Pelima! DM us for more assistance on this. -RID"
"@115714 why the fuck is your service ass in merced | @473250 Hey, can you give us a DM with the details of this issue? -HM"
@115913  Thanks for the Netflix on us promo.. Thanks also for removing the bill to account feature if u take that promo.. #tmobilefail | @473266 @115913 @115913 Hey! We've got your DM and will be replying shortly. Thank you! *AlissaFast
by far the shittest service @115911 | @473268 Ouch! Send us a DM and let us know what's going on. We'll make sure you're getting the best. *ChanneyT
@TMobileHelp @115913 Is there going to be a new #LGV30 release date announced for when you can actually get them in #TMobile stores? | @218555 @115913 We'd love to check out your additional options for getting a V30 in your hands. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"Five plus years w them has mattered nothing to @sprintcare & reps are nasty & heartless. I cannot wait to be released from this nightmare. | @473283 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
"@115714 any chance we will get a My Sprint widget soon? | @473284 Hey Michael, that's a great recommendation and it'll be noted. We'll look into it. -HM"
"my phone has been acting stupid slow https://t.co/e1nKiGhyqj | @473285 We would be happy to help you with that. Please send us a Direct Message, so that we can further assist you. -KC"
@115725 Could my phone reception in Columbus be any slower??  I’m seriously thinking of switching to @793-Mobile or @115714. | @473286 Hello. Please click on the link for our current promotions https://t.co/OLXF2ShjmN
"@115714 what the hell is with your coverage lately?!?!?! #totalgarbage | @473287 Wow, what's going on exactly? Can you please send me a DM with details about the issue? - BB"
"2/2 @69066 as a @115911 customer... on federal list since 2009 for do not call. Frustrated. Do I have recourse against #T-Mobile? | @473330 Hmm, this seems unusual. Send us a DM so we can investigate this matter further. We'll ensure you're fully taken care of! *HeatherSaenz"
"I used to swear by @115911 but I'm officially shopping new phone plans #slowedmedownsomuchicantevenopentheappstore | @473409 Kirsti, that's not right! We know you need those blazing fast network speeds! DM us so we can chat & keep you on Team Magenta! *TerriL"
"About 2 leave @115911 that free Netflix is bogus I’ve been a loyal customer 4 10 YEARS and I have pay more for a service they boast about😤 | @473424 Hey Ty, we love having you as part of the Magenta Family and we're not going to let you down! Shoot us a DM and we can talk! *TerriL"
"@115911 can't make an online payment | @473428 Let's get that taken care of, so you can get back to enjoying your day, Joey! 🙌 Send us a DM and we can assist from there! *TarynS"
"@115913 I'm considering switching from @17741, @115911 I am concerned about coverage at work . Is there a way to get test phone? | @473531 @115913 We would love to see you in the family.  DM us, and let's talk bringing you over https://t.co/7kiBsQoVoU *AdamBailey"
When @115911 says they're the best but me and @62391 never have service anywhere we go unless we're connected to wifi 🤔🙄🙄 | @473538 We expect you to get the best in signal on the Magenta side of things. Send us a DM and let us know about your recent experiences. *KeithM
"@TMobileHelp  Got an iPhone X ordr#, signed EIP, gave my CC info and nothing in yr systems? Calld support - xferd 3x - useless! #TrustBuster | @473583 Oh no! Not the kind of experience I'd want you to have! Shoot me a DM and let's talk! https://t.co/NMvRntQYM5 *SarahPearson"
"@115911 4th time on the phone with your company. How do you double charge my devices. Tell me I️ did it? Way to go !!!! | @473584 Gabriel, I hear you and I'd love to look into these charges with you. DM us so we can check it out. *BlakeT"
What more can I do @115911? I had a #iphonex reservation weeks before + was first in line at the shop to order on 27/10. So frustrating!!! | @473588 Let's take a look into your pre-order. Send us a DM for assistance. *JasmineS
@TMobileHelp  I think you may have checked before but I'm having serious issues with service here at home. | @473589 Hey Todd I want to make sure we are doing everything we can for you. DM me here https://t.co/LCoTGMV7tC. *KennethStone
@115911 signal is still crap on @429805 red line. :/ | @152515 Let's keep you connected! Send us a DM and we'll check this out! *ErikS
@115911 @115913 Why is it every time I get off the beaten path I get no service? You tout coming upgrades and bandwidth. Make it happen | @473590 @115913 Coverage is important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so we can chat. *AshleyNelson
@115911 full signal but can’t text at all smh https://t.co/BBjdsETLha | @240818 Wow. Let's see what may be causing these issues. Send us a DM for assistance. *JasmineS
@115913 ...I just want my mobile hot spot to work so I can do business on my computer! Why 72 hours before your engineers can fix? | @473591 @115913 You need your device working. I will send you a reply via DM right away. *AshleyNelson
"@115714 and @115817 @UPSHelp are the absolute worst! No accountability and horrible customer service! | @473604 Hi, how may we help you today?"
"@115714 where's my refund? Cancelled service,returned equipment over a MONTH later still no refund check? Where they do that at...#sprint | @473605 Hello Lanita, may we send you a secure link to review what's going on with it?"
@115714 Hurry up and pay me the $459.45 that you owe me. | @473606 Hey there!  Thank you so much for the post today! What’s going on? -KJ
@115714 @sprintcare got new Note 8-ya!. Can't talk on phone & go on internet at same time-booo!. Wat kinda crap is that? there a fix coming? | @473607 Hi there! I would love to take a look into this for you. Shoot me a DM to provide you with accurate information. -JA
Got the new iPhone but why don’t I have service @115714 ... damn anymore problems sprint? | @429495 How long has the issue been happening? Does the issue happen in one or multiple locations? Are you service issues with voice and data? -AC
Still waiting for my iPhone X delivery. Noticed I was charged $25 for shipping too. Not sure who to pout to more. @115817 or @115911. ☹️ 📱 | @473755 Let's take a look into your shipping charge. Send us a Dm for assistance. *JasmineS
"@115913 Despite being @115911 customer 15 years @TMobileHelp said ""too bad, it happens"" that my iPhone X order was lost. Late December? https://t.co/6c6J10rccb | @473756 @115913 I want you to have all the details. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
@115911 really it's like non existent. On the crossroads of the world | @412376 Let us look into this! Send us a quick DM so we can check it out. *NaeJ
@115990 why should I stay with Verizon. what’s makes your iPhone deal better than @TMobileHelp ? | @473757 Thank you so much for reaching out. Please DM me so we can help answer all your questions!!!! *Maximus Smith
I called our local T-Mobile store to complain about misleading info they told me beforehand about iPhone X release. @115911 | @473758 What's going on Charca? *JasmineS
@115911 what is the jump on demand pricing for the iPhone x? | @173414 That depends on if you have a down payment or not Robbie. DM us and we can give you an estimate. *KaeW
"Sending a DM has NOT helped me at all. It has just wasted another afternoon of my life, gone.  If @115913 is going to make promises.... https://t.co/rs2VANem7U | @366322 @115913 I truly appreciate your patience, Brian. We'll be responding in DM shortly to continue to assist you. *MikeRice"
"I am VERY unhappy that @115714 has had my address wrong for over a YEAR thus completely delaying my #IPhoneX order! HOW do you not confirm?! | @176390 Hi there, Please send us a Direct Message, so that we can further assist you. -SH"
Seriously so tired of @115714 . My internet never fucken works !!! | @473766 Definitely not the way we'd like you to feel about Sprint. Please send us a DM so we can further assist. -AT
Thank you @115714 for my @115858 #iPhoneX came! Also thanks for the free iPad! 📱📲 over a decade with @sprintcare https://t.co/XtsuTBzwfj | @473767 You are most welcome. We strive to provide the best costumer service to all.-DD
@sprintcare trying to upgrade my iPhone online but screen has a small crack. What now? | @473768 Do you have insurance on your device (TEP)? -C.H
@115911 I'm trying to win some HHN tickets stop blocking bro https://t.co/1BuU5WaTU4 | @473894 Hey Ethan! Can you DM us here with some details so we can help out? HHN is a lot of fun so let's figure this out! *BlakeT
"@115913 Hey, grandfathered plans are locked out from adding a line, customer service kinda dropped the ball, said it could be done,help? | @359931 @115913 Plans are my specialty. DM me, I'll help:https://t.co/c6ROkAqiws *HollyAdams"
@116447 @115725 @VerizonSupport https://t.co/2nDcVmRxsN | @472797 Thank you for taking Team @116447 call today. If you have any further questions please let us know.
At @115714 repeatedly by customers #MeToo | @443862 Hey! Hope you’re doing well today. Are you a Sprint customer in need of assistance? -TR
@TMobileHelp so what happened to my launch day delivery of the X? | @231318 Thanks for reaching out. We will be happy to check your order status. Send us a DM so we can access your account more securely. *JesseP
"Trying to communicate with @62627 and @115911 @TMobileHelp is a waste of time.. I've told them the same thing so many times over the past months... horrible service... | @471006 Hey there, I wrote you a DM and look forward to working on this issue with you. *NicholasKale"
@TMobileHelp what’s going on with these download speeds? I have full bars. https://t.co/aH5xKQVD5f | @474009 My name is Rose. I'd love to help! DM me so we can get to the bottom of this! :) https://t.co/LNUbmWfmEy *RoseAdams
i hate @115911 costumer service | @474011 What just happened? DM us and let's talk. *JamieK
"@115911 morning customer support is much more competent than in the evening. | @150006 Hey there, Chris! What's got you saying this? DM us so we can talk! *MelindaR"
"Thank you @TMobileHelp for getting my mobile hotspot working in 🇧🇴 Bolivia. Good to have true world wide service | @440282 We're always here for you, Brent! Glad we could help! *Bert Louis"
"Definitely leaving @115714 in the near future | @474027 This is very concerning to us. Please send us a Direct Message, so that we can further assist you. -JE"
@115714 I don’t understand how living in DFW I never have LTE or reliable LTE. about to switch back to @115725 | @474028 U can utilize self service on Sprint zone app. On the app u can learn more about the features of the phone or to troubleshoot an issue. -CP
"@115714 I don’t understand how living in DFW I never have LTE or reliable LTE. about to switch back to @115725 | @474028 Please send us a Direct Message, so that we can further assist you. -CP"
@115714 I don’t understand how living in DFW I never have LTE or reliable LTE. about to switch back to @115725 | @474028 Oh no! I’m so sorry to hear that you’re thinking of leaving Sprint. We value your business and would hate to lose you as a customer. -CP
@ATT has the most TRASH ASS customer service!! I️ wanna cancel and transfer to @115911 or @115714 just bc of AT&T trashy reps | @474029 We'd love to welcome you into the Sprint family! If you have any questions feel free to reply. -CD
Today that 1% difference in reliability between @115714 and other networks might as well be 100% 4 hours and still can’t activate phone. | @471450 We are terribly sorry about that.
@115913 How Come Jump On Demand is costing $339 down for the new IPhone X 64gb? Just curious. | @157325 @115913 Knowing all the details is key. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"Hey @115911 - do we have to go through @115817 for deliveries? I’ve always had the worst time with them | @163618 Let's take a look at that for you, Kevin! DM us and we'll track your device to get you some answers! *WhitneyJ"
"@115911 what’s going on with the speeds at my apartment? Busy city and the network is slower than anything right now :( https://t.co/pqoAkquutu | @474200 Hey Jonathan, let's take look at this. DM us, we'll get you the speeds you expect from us. *JoanO"
@115911 I miss being able to add a line or upgrade my device online..it was so convenient! | @474201 You should be able to update through the My T-Mobile app still. DM us here so we can chat about the app with you! *BlakeT
I did not receive 1 of 2 iPhone X today because someone at @115817 screwed up. Avoid unreliable UPS next time @TMobileHelp @115911 | @204199 Hey there let us know what happened. Shoot me a DM and we will figure this out. *ColterP
T-Mobile getting on my nerves keep charging me for two months in one bill cycle @115911 | @474202 Hey there! We understand how frustrating this must be. DM us so we can look into this for you! *MelindaR
I️ paid off my phone and you guys kicked me off the jump plan? @115911 how shitty of you guys | @474203 You know it's not like that! DM us so that we can get that looked into for you! *AntrisB
"Hey ... @115911 why haven’t you shipped my phone yet ? Do you not love me anymore? 😭 @TMobileHelp | @474206 Hey, Paul, of course, T-Mobile still loves you! Please send me a DM so I can check this out for you. https://t.co/k68uKd3BsR *RoseyCloud"
@TMobileHelp Can you help me activate my new iPhone X? | @183897 GIve us a DM and we can definitely help! :) *FabbyCeja
"@TMobileHelp Preordered iphone X on Oct 27, you guys CANCELLED my order now saying I have to re-order. NEED HELP NOW | @474207 Oh no! DM me, let's see what the issue is... happy to help! *BronsonBarretto"
"@sprintcare I received 2 iPhone's but only 1 return kit. Do I send both back in the same kit? | @474216 Hello Brian, please check the label on the return kit to make sure both phones IMEI and MEID are on there."
"@115714   No service in the VI for weeks but we are still being billed👎🏾 | @474217 Please send us a Direct Message, so that we can further assist you. -AH"
@ATT just gave me the best quote ever & im definitely ditching @115714 FINALLY! | @474218 Hi! We'd hate to see you leave. What issues are you having? -RL
@TMobileHelp I have a problem and I need help | @272618 You're in good hands with us! Send me a DM here and I'll assist you right away! https://t.co/bWtUa4xl2I *JannaPrivett
Why does @115911 do business with @115817. Second time my phone goes missing with them. #iPhoneX | @474402 Oh no! Call UPS and see what's going on with you package. *NaeJ
@TMobileHelp @115913 Are you really willing to lose a long time customer over $50? Just want to upgrade my phone... 😐 | @474403 @115913 I want you to stay. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 @115913  Come on guys, $430 down on a new X?  The real carriers are giving way better deals.  What a scam to your JOD customers | @474404 @115913 Having all the details is uber important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@TMobileHelp Are stores in Mesa, AZ gonna be open on Veterans Day? My wife and I want the S8 :D | @474405 https://t.co/vNhVf4ktt5 *BrentMcCardell"
"@TMobileHelp Are stores in Mesa, AZ gonna be open on Veterans Day? My wife and I want the S8 :D | @474405 Hey, my name is Brent. I can totally get you the Operating hours for t-mobile, hit me with a DM to get started :) *BrentMcCardell"
@116447 @sprintcare @115714 Frustrating! Great piece of tech to be limited by the carriers. Phone calls means no emails! Come on Man! | @474415 Please send Team @116447 a DM if there is an account or service concern we can review for you. https://t.co/PH7pq2aIQF
"@115714 called me and said my IPhone X came in and then literally 3 minutes later called me back saying never mind, it’s not yours... 😐 | @474416 Excited about receiving your iPhone X? Continue checking the status at https://t.co/hqOnhxrGCa. -AC"
I am clearly one of THOSE apple people @115911 @TMobileHelp / I miss u @115725 / you cool too @115714 #iphoneproblems #iphoneX https://t.co/OZIqtHIcM5 | @276067 I'm still here if you wanted to talk about options for upgrading! DM me! :) *RoseAdams
"I️ wasn’t eligible for an upgrade last week for the iPhone X pre orders but now I️ am.... now that it’s sold out. Damn it @115911 | @426806 Its a hot phone and going fast! Lets get your name on the list, DM us. *MelJ"
"@115913 a lot of people haven't even received their pre-ordered pixel 2 xl and the promotion already ended!  What's up with that?? | @474454 @115913 We want to make sure you're getting the best possible deal, TJ. We'll respond in DM shortly. *MikeRice"
"@TMobileHelp very poor ability to get help- have 2nd thoughts about continuing with this service- didn't like my credit card # on line | @474458 Aww man that's not what we like to hear, shoot me a DM for some help! 
https://t.co/oJwi530Mfi *KiaWashington"
@115714 has to be the worst cell provider LTE keeps going of then on constantly need to go back to @115725 i think | @474482 This isn't the type of feedback we'd like to receive from our valued customers. Please send us a DM so we can further assist. -AT
"@sprintcare should of switched when I had the chance...I’ve been told nothing but lies about my bill | @474485 Hello Meghan, what concerns do you have about your bill?"
@115911 guys what gives ? I get no service at my local high school !? | @351589 Let's take a closer look to see what's happening in your area. Send us a DM! We're here for you. *RickK
@TMobileHelp I’m hearing rumors that all carriers can roam on limited towers in st. Croix. I have not been able to. Any info? Thx | @474630 Thanks for reaching out to us here! Please DM https://t.co/PqgHENiX1V and we'll get to the bottom of it :) *ByronEdwards
@TMobileHelp need help unlocking my fully paid phones . tmobile sends me to samsung and samsung tells me to call tmobile. so frustrated!!! | @474631 Quick question are you a T-Mobile customer and what kind of Samsung devices? *DaShawndaFoster
@TMobileHelp need help unlocking my fully paid phones . tmobile sends me to samsung and samsung tells me to call tmobile. so frustrated!!! | @474631 Good evening! My name is DaShawnda and I'll be happy to assist you unlocking your phones. *DaShawndaFoster
"@115913 Hi John,
I wanted the T-Mobile Revvel phone on payment plan but I was told I would have to change my plan. | @474638 @115913 We can look into this for you. Upgrading is super fun. DM me: https://t.co/c6ROkAqiws *HollyAdams"
"When you try to refill your account on @115911 and it says it failed but your bank account says they charged you $50 TWICE (((((: | @474639 That's not good, Hanna. Let's take a closer look to see what happened with that. Send us a DM! *RickK"
"My LTE been acting up all day @115714 | @474666 This must be frustrating, please send us a DM so we can further assist. -AT"
My phone's signal suddenly went from 24/7 LTE to off/on 3G around my house for the past week... @115714 https://t.co/LuM6Fx1lLP | @474667 Definitely not what we want to hear. Please send us DM so we can further assist. -AT
@TMobileHelp do I have to take the SIM out of my old iPhone to activate the X? Thanks! | @474700 Hey there! That's awesome you already got your new phone! Send me a DM so I can help! :) *ZoeyH
"can i activate with you,,,really dont want to call to change my phone @115911 @TMobileHelp | @271285 I can absolutely help you activate a device, Thea! Send me a DM and I’ll get you taken care of! *SavannaGallagher"
"@115911 my data been real slow lately, y'all need to get it together | @471838 We only want to provide you with blazing speeds. DM us and let's look into your location right away. *JamieK"
Hey @TMobileHelp My new phone from @115858 is on the way. Does it come with a new T-mobile SIM card or do I put the one from my 7 plus in it? | @144337 I want to make sure you have all the deets you need for that gorgeous new phone!  Meet me in DM!  https://t.co/qqiiYhZxdI *SamanthaCassidy
"Thanks to a representative for not keeping to her commitments, I cancelled my iPhone X order with @115911. So much for pre-ordering... 👎🏼 | @190105 That’s not the experience I want for you. I’ll meet you in DM so I can help figure this out *BarbPelotte"
"@sprintcare is the activation server down? I’ve been stuck for hours now! https://t.co/K4BDrbjrTY | @474721 Hey there Ken, thanks for reaching out to us about this. Can you send us a DM so that we can look into this? -CO"
"Worst customer service ever! Try to add a line and they lie to you. @115714 #Badcustomerservice #lies #WTH #neednewphoneservice #notosprint | @474724 Hello Tesha, what's going on and how may we help you?"
"Went to a @115714 store today and they told me the only way I could get an IPhone X today was if I opened a new line. Really?? So done. | @474725 Hey Marcell, please send us a DM so we can review this information and further assist you. -  EH"
"@TMobileHelp My Pixel 2 finally shipped, and I was going to go activate a line, but I can't find the offer anymore. How can I get the rebate | @474890 Hey, Jeremy! Congrats on your new phone! Shoot me DM and we’ll look at this! https://t.co/jjKemKyHlV *AlexisGovea"
"Anyone ever had to pay a restore fee on a line you requeated to be cancelled last year?  Thanks @115911 😒 | @181349 Hey there, Mike! We want to get you squared away! Send us a DM with some more info! *MelindaR"
"@TMobileHelp @115913 
I won the T-Mobile Meme-A-Thon Sweepstake but haven't recived the BingeBox +TMO + Netflix Swag! I'm still waiting? | @474894 @115913 Let's get to the bottom of this for you! Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 get it together | @474908 Hi there! What's going on? Please send us a Direct Message, so that we can further assist you. - CE"
"@sprintcare @115714 your customer service is the worst I have ever experienced. Zero accountability. Moving on. | @474909 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around.
DM us -Maria Q"
"@115714 are the activation servers down? ive been unable to activate my iphone X the past 30+ minutes.. | @474910 Thank you for reaching out to us with your concern. Please send us a Direct Message, so that we can further assist you. -KK"
"@115714 can I sign up to pay that extra $20 bucks a month for HD video after I’ve already purchased a plan at a Sprint Store?
#Sprint | @446990 Hey Andrew! We would love to help you with this. Please send us a PM so we can further assist. -TT"
"@sprintcare can not activate my iPhone X because the activation server can not be reached. Any ideas to fix this? | @474912 Sure thing, please send us a DM so we can help. - ME"
"@115858 @115714 cant get this iPhone X to activate. Been trying for an hour. https://t.co/qF97EmSpYM | @474913 Hi Jon, we would be happy to assist you with this. Please send us a Direct Message, so that we can further assist you. -AC"
"@TMobileHelp hey guys , sales question please? | @376430 Hey, Leonel! I can answer all your #Magenta questions!! Shoot me a DM here to help! https://t.co/RaTDVzOYlM *DJConstable"
Who can I talk to about bringing my Pixel over to @115911 and getting access to the Pixel rebate? | @475109 We got you! Send over a DM and we can get you all the info you need. *JPL
@TMobileHelp I got the iPhone 8 plus. Can I upgrade to the x? | @475110 Hello Roberto! :) Please send me a DM and I'll be happy to help! *ZoeyH
"@115714 I’m really frustrated with your company right now! I’ve been dealing with a billing issue for 3 months and still not resolved. | @475147 Hi, please send us a DM so that we can further assist you. -RA"
@115714 @AppleSupport iPhone X activation fails every time. | @475148 Oh no! We definitely want to work with you in getting this device activated on our network. Please send us a DM lets help. -CW
"@115714 just had the 3 worst customer service experiences of my life. Loyal 13 year customer lost | @475149 Hello Larry, that's concerning what happened and how may we make things right?"
"Canceling everything with @115714 tonight if I don’t receive my iPhone X for forcing me to deal with shitty ups service. | @475151 Hello, what's going on and how may we help you?"
"@TMobileHelp @115911 @115990 lied to again. T-Mobile DOES throttle my mobile hotspot even when streaming, after exceeding MO allowance | @475173 I would love to help and see what we can do to make things right!  DM me: https://t.co/tdwt367vMq *NevinBruce"
you’re aware if 📱 battery issues and all your reps continue to do is fail to resolve 2/3 @115913 @116333 @115911 @TMobileHelp @115858 | @205484 @115913 Hello. We've got your DM and will be replying shortly. Thank you. *AlissaFast
"@TMobileHelp is YouTube TV part of binge on? | @259316 Hey, Tony! Thanks for reaching out! As of right now I don't see that it is. *SpencerMullen"
"Thanks to @TMobileHelp for the assistance. Quick, responsive and easy to work with. | @362494 Oh yeah! #TeamMagenta always here to help! Let us know if there is anything we can do for you today! *ChristianUnderwood"
Spent all day with @115714 customer care... Multiple hours on phone and in live chat just to fix 1 doable thing. #WhyDoIPayForThis? https://t.co/UkU9er6gdF | @475207 Oh no! This is not the way we want our valued customer felt. Please let us know how can we be your assistance today? Sprint cares. -RM
"@115714 can you hear that? https://t.co/t2oVJpIYRI | @475208 Are you experiencing issues with calls? If yes, please send us a Direct Message, so that we can further assist you. -IC"
@TMobileHelp ups says shipping today but still no movement. | @200401 Let's totally check this out for you :) send a DM our way https://t.co/69dhFOUgl8 *AmandaSansone
"@TMobileHelp help!! Sent dm already | @145021 Right on! I see we have a convo going, I'll meet you back there! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"@63006 thanks to Dwayne in the Brandon store for hooking me up with the iPhone X and a bunch of accessories I didn’t need #sprint | @475319 You’ve reached the right place – what's going on? Please elaborate, I'm here to help. Shoot us a DM. -AH"
@sprintcare I need someone to call me about my acct. I spoke to 4 people and I cannot get a consistent answer. #frustrated | @152115 Please send us a DM to further assist you. -SH
@115714 dealing with this billing issue is ridiculous and taking up my time all because of telling your customers one thing and doing anothe | @475147 We will be happy to assist you in resolving this issue here. Please allow this opportunity by sending us a DM. -RA
@TMobileHelp does @115911 offer any kind of byod insurance or handset protection? | @475506 Great question! Send us a DM: https://t.co/xKrpoFD6ya for the deets! :) *ColleenLicudine
@TMobileHelp HI my Iphone X wont activate iMessage? | @233906 Hey! My name is Rose. I'd love to help you out today! DM me! :) https://t.co/LNUbmWfmEy *RoseAdams
"@TMobileHelp current customer, if I’m eligible for an upgrade and I have a iPhone 6 Plus, can I get the X without a down payment? | @475507 Great question, Michael! Send a DM our way so we can go over the details of upgrading to this device! https://t.co/Qz0L1xpZB7 *MikePerez"
@UPSHelp taking so long to deliver my iphone smh !! @TMobileHelp | @475508 We would love to check on this for ya!  DM me: https://t.co/tdwt367vMq *NevinBruce
@TMobileHelp I’m not able to activate my phone number on my iPhone X. Is this an issue on your side? | @475511 Yikes! We can’t have your amazing new iPhone X not working! Shoot me a DM! https://t.co/jjKemKyHlV *AlexisGovea
Bruh @115714  is the WORST carrier to have. Need to find a way to switch my carriers cause I’m over the bs | @475543 We do not want anything related to our company being viewed as the worst. What can we do to assist?
@115714 13 yr customer. Sadness. I️ can’t be home and ups wont hold my iPhone X for pickup. You just lost a sale & 13 yr customer. | @253533 We would like to look into this for you. Can you please send us a DM with the details so we can get down to the bottom of this? -ES
"Where’s my phone I’m getting bored @115714 | @273429 Hey there, I saw your post. Shoot me a DM so that we can chat. We are here to help. -IB"
"@115714 losing a 15 year customer over $300 and a defective phone. HTC Bolt | @448781 Hi there, this concerns me. Please send me a Direct Message, so that I can further assist you. -MC"
Get this in the mail and yet again @115714 screws me and can’t get it 🙄 https://t.co/1lY9jprItg | @475732 Hey! Hope you’re doing well today. How can I help? -TR
"Thank you @115725 for screwing up on my order so I now have to wait a month!! #wastedmytime #gotnosleep #timetoswitch #sprint | @475733 Hey Jackie! Check out our latest devices, plans and promotions on https://t.co/0qT1rLBLtN . - RW"
@TMobileHelp I’ve been getting these slow speeds even with all my “bars”. What is going on with your service! https://t.co/NKQBL8fGtz | @475873 Let's kick those download speeds up a notch! Send me a DM & I'll work on doing just that! *AlexKimbrell https://t.co/GefRnVHVqu
@TMobileHelp DM sent | @184741 Thanks for the DM! Responding now! *SageMcGowan
"@115913 Hey John, I would like some help with my account. ANy help would greatly be appreciated. | @475874 @115913 I am here to help. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@sprintcare why is there not a way to activate a phone on a mobile phone. It’s either a laptop or call?!? | @429835 Hey, thanks for posting! Are you having issues with activating your iPhone? -CD"
"@sprintcare Everything transferred to my new #iPhoneX, is there anything more I need to do to activate the phone? Or just wait? | @429659 Thanks for asking, to activate or swap your device, visit https://t.co/WBaPWsWjPb  and follow the on-screen instructions. -SM"
"been on hold w/ @115714 for 40 min tryna activate a phone! shit sad. | @475893 Good day, did you try doing the activation online? -KK"
@115714 is the worst fucking cell phone company I’ve ever dealt with. I’m bout to drop $500 to get out of this contract! | @475894 We would definitely hate to see you leave the Sprint family! Please DM us to get this resolved -Maria Q
"@115714 such a joke of service and still want to charge my mom for a device she turned in to a corporate location | @475895 Good day Dominique, this is very concerning to us. Please send us a Direct Message, so that we can further assist you. -KK"
@115913 $20 / device for reconnection is way too much my daughter has two devices and a part-time job she's only a senior in high school | @476052 @115913 I want to look into this with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115911 you internet too damn slow | @476053 Oh No! That's no good. Your service is our priority. Please DM us so we can assist you. #TeamMagenta *AndreS
"Got a new phone at @115911 store 8705 later i got a text that added insurance to the phone. That wasn't on receipt... seems like a scam | @447744 Hey Brian! Upgrades usually come with insurance but if you did not request it, DM us here. We've got your back. *ValerieP"
I hate @115911 I told the worker I’m trying to surprise my husband with a phone & didn’t let me cause my maiden name is on my ID 😡 | @476054 Wait! Let's look into this for you. Send us more info in a DM. *NaeJ
"Seriously @115911, I just got you days ago. Don’t start messing up now. Don’t be worse than sprint now. https://t.co/5KC5Nzr0le | @403033 Whoa! Let's change that, Ryan! We only want optimum #4GLTE data for you at ALL times! DM, us. We'll analyze the area! *KellenF"
@121678 @TMobileHelp @115913 apparently I can't get half my pixel paid for even though I just received my preorder #help | @476056 @115913 Getting that rebate is key. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@sprintcare how I pre-ordered my Iphone X and its not here i need answers. | @476076 Oh no! We would be glad to look into this for you. Please send us a DM lets find out what's going on -CW
.@115858 my friend was playing with it at @115714 store and found this BUG in just 30 seconds. #iPhoneX #iphone https://t.co/wmxn6CbRKB | @476077 How may we be of assistance to you? We are always happy to help.-DD
"All of the issues with pre-ordering the #iPhoneX from @115714 and they still messed it up and sent me 2 replacements! @sprintcare https://t.co/PgqosWPJCQ | @476078 We would like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -TR"
@TMobileHelp Help. | @476212 Hey! I would be happy to help out. :) Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
@115913 I'm just going to pay off my devices and leave since your sales crew can't get it right and no one can fix my issue | @341848 @115913 I want to get this right for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911 @TMobileHelp  you guys lost my iPhone x and now your support guys are clueless in helping me. Great great service #wow #messedup | @476213 Can you please follow this link for me so I can dive in and take a look?

https://t.co/TY8nxOeS5w *JeanieGallagher"
@115911 @TMobileHelp  you guys lost my iPhone x and now your support guys are clueless in helping me. Great great service #wow #messedup | @476213 Oh No! We definitely want to help get this all sorted out! Join me in a DM to get started! :) *JeanieGallagher
@115911 how much would i be paying more on my bill with the X | @253813 We can get those deets for you! DM us for more pricing info! *AntrisB
@115913 save me from Sprints slow data speeds. I’m right in Dallas and I’m not even getting LTE. 😑 The struggle is real. | @476215 @115913 Speeds are important. Check out https://t.co/sAnJOO29Eq for all the details on switching to the UnCarrier. *AshleyNelson
"@TMobileHelp if I have mult lines/phones, is it possible to change the line a phone on EIP is attached to? | @476217 Hey!! Send me a DM here so we can talk options. Click here: https://t.co/QIHNBDHoV8. *LaurenWalker"
@115913 Can someone from your team reach out to me about issues I’m having with T-Mobile. I’ve been trying to resolve these issues via T-Force via twitter and I’m dealing with more issues as each day passes. | @316843 @115913 I want you to have a speedy resolution. I will send you a DM shortly. *AshleyNelson
"The new #iPhoneX is lovely. I look forward to being able to activate it someday. @applesupport @115714 | @476247 Hi there, you try doing the activation online via https://t.co/y5KU4cSsLx ? Here's a link to help you : https://t.co/ub72NqopZn -KK"
"@115714 WHY IS IT SO HARD TO SPEAK TO SOMEONE ABOUT MY BILL?!?!?! | @476249 Please send us a Direct Message, so that we can further assist you. -JR"
@115714 WHY IS IT SO HARD TO SPEAK TO SOMEONE ABOUT MY BILL?!?!?! | @476249 Hey there! We'd be more than happy to look into this for you. -JR
"My phone is a piece of shit if it doesn’t have wifi. I’d die if I were stranded or kidnapped. Thanks @115714 | @476250 Hi there Queen, It seems like you are having issues with your service to your device. Lets talk in a DM. -KJ"
"Pre-Ordered Me And Taylor IPhone X And I Still Didn’t Get It Today 😡😡😡😡 #Sprint #Apple | @476252 Please send us a Direct Message, so that we can further assist you. -AH"
"Hey, @115913 in store right now upgrading phone and being charged $20 Upgrade Fee. Everyone agrees it's a silly fee. What say you? | @476316 @115913 Hey Nino! We're here for you and we'd love to check out your options to save that charge. DM us! https://t.co/3sF8qpf2nx *AlissaFast"
"@134924  Rocking the amazing support right now.. I can't be more happy, @TMobileHelp  also rocking my socks off with the amazing support. This is awesome
#thisishowtechsupportshouldbe | @374075 Thanks so much for the shoutout! You rock! I'll see you back in DM! :) *ChrisTarbox"
@115913  @116154 @TMobileHelp   really need to quit dropping the ball!  I am starting 2 think I need 2 go work for @115911 | @359039 @115913 @116154 Hello Tammy. We've got your DM and will be replying shortly. Thank you! *AlissaFast
@TMobileHelp just sent a DM | @351911 Hey thank you for reaching out tonight! Please send a DM and we can get started. Thanks! *ChristianUnderwood
"@115911 pretty bad customer service guys. Cancelled service part way thru month CS wont call me back | @476352 Hey John, we'd love to take a closer look at this. Send us a DM with the details and we can assist! *KittyG"
"@sprintcare Why offer 3G if its completely fucking useless. Why am I paying $100+ per month for a service that doesnt work? | @476357 Hi there, We would like to look into your service issues. Please send us a direct message so that we can further assist you - AP"
"I have @4936. Also have @115714. AAA notification: free AAA 4 a yr if u *SWITCH* 2 Sprint. Ive been w Sprint since 2004...wheres my deal? | @476358 Hi there, have you ever completed the process using the following link https://t.co/dT5pPQ6582 ? We await your response. - AP"
@115911 literally the worst coverage of any phone company | @476379 Oh no Caryn! We don't want you to feel that way! DM us so that we can look into service in your area! *AntrisB
"@115913 spoke to CusCare,loyalty,retail store...6 days in and still no solution to my problem. Who to contact now? | @476380 @115913 I am here for you and I want to help. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
Beach Full moon 🌕 with my iPhone X @TmobileHelp thanks debi And joy 😂😁First scope 😆🎉 https://t.co/ckvi9xfaKB | @424489 What a sight! <3 Enjoy your new phone and have a great weekend! *KrystnYogi
@115817 come on @UPSHelp it's almost 4 PM PST and my #iPhoneX still hasn't been delivered. It's out for delivery since 9 AM. @TMobileHelp | @127980 I want to make sure your enjoying that epic device ASAP!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@TMobileHelp will the iPhone x be available in stores? Is there a way to check availability online | @476381 Yes and no, please DM for details! https://t.co/I6eWC2B8S0 *JohnWard"
I’m so over @115911 y’all are too expensive for me ✌🏾 | @476383 Hey! That's no good. I can assure you we are here to help. Please DM us so we can assist you. *AndreS
"Why is @115714 customer service phone number the worst in the biz? Your associate just said they don’t know what an act spending limit is🙃 | @456946 Hey, thanks for posting! Are you still needing any assistance? We'd love to help. -CD"
"45 days after hurricane Maria and @125241 @115714 @sprintcare still has the worst signal/coverage in Puerto Rico... #lookingfornewcarrier | @125240 We would love to look into this. Please send us a Direct Message, so that we can further assist you.-DD"
#Sprint I'm not leasing #GalaxyS8 nor will i pay full price.   might need to switch carrier.  frustrated. | @476412 Good evening. If there are any questions we can answer for you for the Galaxy S8 please let us know. We are here to assist!
@115714 I think someone in the shipping dept is drunk or blind #youdecide #whatisstep3? https://t.co/1d7dz3woLH | @476413 We are unable to view the document due to the small writing. Can you please elaborate on the issue?-DD
I’ve been so angry with Sprint for a variety of reasons this week. #Sprint sucks | @476414 Thanks for reaching out to us. Can you elaborate on the issue you're experiencing? -CP
@TMobileHelp Question what's up with the T mobile app its been down for quite awhile any reason? | @476559 Let me check! How long has the app been giving you a problem?
"@115911 do you offer a screen fix in stores for 29 with insurance? What’s cheapest way for me to get screen fixed? | @476560 These are some great questions, AJ! Send us a DM so we can talk more about your options! *MelindaR"
"I don’t have a year left, I have 3 months. Who has a phone service, not @115714 or  Verizon that they actually like. This is ridiculous | @476576 Please send us a Direct Message, so that we can further assist you. -PP"
1) @115714 has become Verizon... every month our bill has suddenly gone up an obscene amount. We’ve had our phones for almost a year. | @476576 This is definitely not the type of feedback we'll like to hear. We would like to look into this for you. -PP
@115714 I've experienced some horrible customer service from you all for the last month. Has their been a lot of turnover or something? | @476577 Oh no! This is not the type of feedback we like to see. What's going on?
"@115714 Your customer service is garbage. Waiting an extra 3 days for a package that has been in Houston since Thursday due to your error 🖕🏼 | @476578 Hello Brandon, what happened?"
@sprintcare just spent 35 minutes on hold before I hung up for technical support | @432794 @432794 we would like to assist you today with your issue. Please send us a DM regarding your issue. -FA
"Sprint phone service is a joke treats a loyal customer of 15 yrs like ass. I got transferred all over the world but where the USA 🤬@115714 | @476579 Please send us a Direct Message, so that we can further assist you. -PP"
Sprint phone service is a joke treats a loyal customer of 15 yrs like ass. I got transferred all over the world but where the USA 🤬@115714 | @476579 This statement is really concerning to us. We would like to look into this for you. -PP
"@sprintcare full bars and can’t even get 1MBPS download https://t.co/jhZPiww1TH | @476580 Hi there, thank you for reaching out to us. Please send me a Direct Message, so that I can further assist you. -MC"
@TMobileHelp hi! I have a question about an “upgrade fee” for my new iPhone order. Can you DM me? Thanks! | @476705 Hey there! I'm happy to answer any questions you might have. Please shoot us a DM so we can help! *KelseyW
"@115911 I was at a company cannot know what it’s doing between at stores and it’s company they don’t even offer the same products | @476706 OH no! Let's turn that around asap, send us a DM and let us know how we can assist! *ChanneyT"
"@115911 you guys are worst that a hungry female on her period deciding what to eat. | @434655 We strive to be the best to ever do it, Anke! Tell us, how can we turn this around for you? DM us, let's chat! *WhitneyJ"
@TMobileHelp can i get an iPhone x in stores ? | @476707 Hey Maria!! Send me a DM here and we can chat: https://t.co/QIHNBDHoV8. =D *LaurenWalker
@115913 @TMobileHelp i want to cancel the service | @185048 @115913 I don't want to see you go. I will reply to your DM shortly so we can work together. *AshleyNelson
"@115911 2 hours in the store to set up a phone. Costumer service doesn’t know what stores are doing and vice versa. | @476706 Swade, what do you need assistance with? We're happy to do whatever we can to set you up with your new phone - just DM us! *TerriL"
@115913 I’m very upset with #TMobile right now I’ve had 6 people tell me 6 different prices for my down payment to switch to y’all | @476854 @115913 Consistent details are important. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"i need help swapping a sim card. there is a 25 min wait on customer care and you took the online tool away @TMobileHelp | @476856 Hey Ty, we can help out!! Send me a DM here so I can help out: https://t.co/QIHNBDHoV8. *LaurenWalker"
@TMobileHelp if I finance an Apple Watch series 3 does it have to have a data plan on it or can I get it without a plan | @185096 Good evening! I would love to look into that option for you! Please send us a DM. *Jesse S
Thank you @115714 ❤️ #iPhoneX https://t.co/N5c70gM3BN | @476869 You are most welcome! Thank you for choosing Sprint. -JC
"At this point @115714 owes me a HUGE apology | @476870 Hi there! We would love to do that for you. However, can you elaborate a bit on the issue you will like for us to send our apologies? -JA"
@115714 one of the few companies that will send you a defective product and not send you a new replacement. Galaxy Note 8 failed after 4 hrs | @476871 Yikes! Can you please clarify a some more on the Galaxy Note 8 device which you've said stopped working after 4hrs -TC
@115714 @115858 you have any recommendations for getting this EXPENSIVE FUCKING PHONE to work? Don’t want to have to carry 2 phones... | @455912 Hi there! What seems to be the issue with your device? What is causing the device not to work? -JA
"2 properly cared for, expensive, and malfunctioning @115858 iPhones. @115911 refuses to address our issue @52765. What can we do? https://t.co/JlKUa143Fn | @205484 I've got your DM, and will reply shortly. *ZachRicketts"
Hey @115911 your customer service gets worse and worse. I went to a T-Mobile store and sat around for s half hour waiting to be helped | @476872 Your experience is very important to us and we value your time. Please DM us. We'd like to turn things around. *GiselleM
"This is a long shot but I left my 256GB Samsung SD card in a phone I swapped @115911. Is there anyway I can get one back? :( | @476873 Oh no, Dustin! I recommend calling the store you swapped your device at! *ChanneyT"
"Looks like the employees I’m dealing aren’t happy. 🤔

cc: @115913 @116333 @AppleSupport @TMobileHelp @115911 https://t.co/BewhCRMbp3 | @205484 @115913 I am happy to help you, Robert. Please join me back in DM. *ZachRicketts"
"I think I’m ready to dump both #Apple and #TMobile. 

cc: @115913 @116333 @AppleSupport @TMobileHelp @115911 https://t.co/RQjsyNfhv1 | @205484 @115913 Please meet me back in DM, we'll figure this out together. *ZachRicketts"
"Hey @TMobileHelp... Can someone help me do a JOD upgrade? | @476875 Love to help you out, Josh! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough"
@115714 what's up with your data service tonight? This is what your LTE speed looks like tonight 🙄😒 #embarrassing #youcantbeatverizon https://t.co/uHw6lYiNLN | @476895 Let's check on that service for you. Send us a DM with your zip code and nearest cross streets? -MB
@115913 @115911 customer service is horrible | @477033 @115913 I want to turn this around for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"Hey @TMobileHelp any idea why for the past few days my service has been acting up ? | @477034 Hi Michael, definitely want to get you great service. Please send a DM so we can get this issue solved!! *SusieAdams"
@TMobileHelp I'm having a problem deleting a text conversation that has a lot of messages in it. It's been deleting for almost 3 hours. | @477035 Oh wow! Super strange. Lets make some room on your phone. Drop me a DM and lets chat https://t.co/cYAShZx2fF *PoxMaphixat
"While everyone getting their iphone x’s im over her waiting on mine to ship... thanks @115911 https://t.co/T5URy0Cuqh | @477036 It will be worth the wait, I promise! We’re shipping them as fast as we’re getting them from Apple! :) *SavannaGallagher"
Should I do an angry twitch stream w/ ducks to rant about @115911? Kinda considering it. | @227770 @115911 There's no need for that Ana! :) I got your back! Meet you back in the DM. Sent you great news! *AshHebron
"@115911 I just came home and found my wife's phone like this @115858
Looks like the battery is #malfunctioning  #6splus https://t.co/kYl71wxKXn | @154858 Oh no! Let's take a look at options, send us a DM and we've got your back! *KittyG"
"Why am I paying @115911 for unlimited data? My speed at home are rarely faster... https://t.co/onmSD5Un9Z | @477038 Hey, Jess! We only want blazing fast data speed for you at ALL times! Send us a DM, and we'll take a closer look! *KellenF"
"And you fuck asses never called me back today @sprintcare | @329353 Hi there, how we can assist you? -SMG"
"@115714 store affiliated with this # 817-284-2005 hung up on me After I asked them to help me find the right location 🚮 service, 🚮 network | @477054 Hi there! Let us take a look into this for you. Shoot us a DM concerning your issues. -JA"
@115714 has to be the worst company I have ever dealt with. | @477055 Hi! What makes you feel this way? What issues are you having? -RL
"Ash has my back, everybody. She says we're golden. ♥ https://t.co/W9yh6DOV64 | @227770 Awww, yes I do have your back Ana! <3 You're not even a customer yet & I got you! No worries! *AshHebron"
"I am convinced that @115911 has the worst customer service lmfao | @477173 We want you to have the best experience with us, Jay. Send us a DM and let us know what happened. We're here for you. *RickK"
"i hate @115911 
customer service is the worst! | @477174 We want you to have the best experience with us. Let's take a closer look to see what we can do for you. Send us a DM! *RickK"
Hey @TMobileHelp you changed the terms on your @122986 Pixel at the last minute? And won’t honor the deal for backordered phones? https://t.co/iMUyFcuW45 | @477176 I will make sure that everything is as awesome as you are!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@sprintcare I am still having trouble activating my iPhone X despite repeated calls to Sprint and Apple. | @477196 This is really concerning to us. Please, send us a DM with more details of this issue, so we can be able to help. -DP https://t.co/rMApsV8PQY"
@115714 I’m gonna need yall to hurry with the ‘expected ship date’ my inner hypebeast is going wild | @477197 We want you to have your phone and we're working overtime to make that happen as soon as possible. -FJ
@115714 I’m gonna need yall to hurry with the ‘expected ship date’ my inner hypebeast is going wild | @477197 Good night Andrew. This is actually the hottest device in years!  Everybody wants one. -FJ
"@115714 I’m gonna need yall to hurry with the ‘expected ship date’ my inner hypebeast is going wild | @477197 We want you get your new phone as fast as possible, meanwhile, you can check your order status at  https://t.co/l13eStvC56 -FJ"
Love my phone! Thanks for getting it here on time @115714 @115817 #iPhoneX | @477198 Glad to hear that you got your device on time. Hope you enjoy it and thanks for choosing Sprint! -KC
Hey @115714. Are you only eligible for a deal on the iPhone X if you add a line/ new service? That doesn’t seem fair 🤔 | @477205 Sprint customers can save $350 and get the new iPhone X (64GB) for $22.22 per month for 18 months with eligible trade-in. -DS
Hey @115714. Are you only eligible for a deal on the iPhone X if you add a line/ new service? That doesn’t seem fair 🤔 | @477205 The $350 off iPhone X promotion does not require you to add a line it requires you to trade in an eligible device. -DS
"@115714 is your activation system down? Your phone recording sends me to a website that will not load. It's not my internet connection... | @477206 At this time yes we can assist you here. Please send us a Direct Message, so that we can further assist you. -JN"
"I’ve been so angry with Sprint for a variety of reasons this week. @115714 #Sprintsucks | @476414 This is not the type of feedback we like to hear from our customers. Can you tell me a little more about it, please? -CP"
@115913 hey by any chance is the pixel 2 promotion gonna be extended ? Many of us have not even received our Pixel 2 due to backorders. | @477215 @115913 I want you to have all the details. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115911 tmobile says shipped two days ago.. ups says they never received it.waited all day and nothing came..now ups says shipping unavaila | @200401 Let's take a closer look at your order, Brent. Send us a DM. *RickK"
"@TMobileHelp just got the new iPhone and my data is the only thing that is not working. Do i just have to wait? | @439510 Hi Anthony, definitely want to help...Send me a DM so we can get your data working!!!! *SusieAdams"
I am so mad at you @115911 | @477328 That's no good. We are here to help you. Please DM us and let us know how we can assist you. *AndreS
@TMobileHelp dm | @358584 Hi! How are you doing tonight! How may I help? *RandyC
"@115911 Ported my number from AT&T today but still hasn’t completed. How much longer until I can enjoy the iPhone X on the best network? | @477330 Hi Chris! If the port isn't completed yet, it will be soon! We're happy to double check for you though - DM us :) *TerriL"
"Tryna see why my 4G run faster then my LTE *cough cough* whats with that @115911 | @477331 We want to know what's up too, Bill! Send us a DM so we can check it out for you... see ya there!! *CedriaJ"
"@115911 disappointed with @115911 service | @477332 Hey Marcos! Let's change that, send us a DM and let us know what we can assist with :) *ChanneyT"
I've never seen such incompetence in a company ever @115911 . The absolute worst customer service | @348478 We are here to help you 24/7 to make things right. Send us a DM to further assist. https://t.co/ineZm1Lcy2 *AntoineWhite
@115714 played with my emotions. Said I could get $350 off the new iPhone X but the fine print said I’m keeping my iPhone 7. | @477362 We would love to look into this for you. Please send us a DM lets investigate. -CW
"@115714 I have had the worst time trying to sign up with you all! 4 hours over a week on the phone and still not resolved! | @477363 Hey! This type of feedback is concerning to us. Please send us a Direct Message, so that we can further assist you. -KA"
"@115911 #GalaxyS8, #GalaxyNote8, or #iPhoneX? | @118850 So many options! All are fantastic! DM me and lets help find the perfect one for YOU! https://t.co/hzjqSun5Lf *TreBrewbaker"
"If I’m lucky my #iPhone7Plus has a 2-3 hr battery life 🙄 

@115913 @116333 @115858 @AppleSupport @TMobileHelp @115911 @52765 | @205484 @115913 I'm on the case. Please join me back in DM, and I'll get you taken care of. *ZachRicketts"
"Sooo .@115911 was supposed to revise my bill...I was told I’d owe $11. Got a bill for $87 😡😡 Wtf is this shit!?!? | @477415 Hey Amanda, let's check that out. We want to make sure you have a consistent billing experience, DM us. *JoanO"
"@115911 seriously holding for 13:32 minutes just to talk to someone | @477416 Send us a DM and we'll get you taken care of here, Samantha! *ChanneyT"
"@ATT @115725 @115911 looking to switch service from @115714. Please contact me so that I can discuss my options. | @477449 Can you please send us a Direct message, so that we can further assist you? -PP"
@ATT @115725 @115911 looking to switch service from @115714. Please contact me so that I can discuss my options. | @477449 This statement is very concerning to us. We do apologize for the inconvenience caused. We would like look into this for you. -PP
@115714 looks like you’re about to lose a 20 yr customer to @117735. Crazy pricing shell game is making me move on. | @477451 Oh no! We hate to see you leave the Sprint family. Please let us know why you felt this way? Sprint cares. -RM
"@115911 Manager Josh at Alamo Ranch SATX store keeps ""looking into things"" but won't talk to me when I call & won't call me back. | @477652 Hey, GraciLou! Oh my goodness, that's not the Magenta way! Please, send us a DM let us turn this around! *EbonyC"
"@TMobileHelp Hey, Why is everyone getting their iPhone X today and I preordered like a good boy and I get nothing 😞 | @477653 I can feel your excitement here about the iPhone X! DM me https://t.co/tCo20jmsK2 and I'll take a look at your order status. *JelisaAbregano"
"When @115911 sends out texts messages saying I’m eligible for upgrade but I’m actually not..... #Buzzkill https://t.co/8r4Qxja1dg | @477654 Hmmm, let's clear that up, Harsh. DM us, let's make sure you can upgrade as soon as possible. *JoanO"
Just got the text from @115911 saying I’m eligible to upgrade to #iPhoneX.  Now who has a grand to give me so I can buy it? #PoFolks | @477655 Well I don't have a grand 😉... but we always have options to discuss! PM us for specifics! #TheStruggleIsReal *StephanieC
"@115911 Just got an email about the free Samsung Tab E. What's the catch? | @477656 Hey, Hired! Send us a DM let us get you more info on how to get that free Samsung Tab E. *EbonyC"
"@115911 your data signal in times square is like molasses | @412376 Hey there! Thanks for the feedback! We only want optimum #4GLTE coverage for you at ALL times! DM, us. We'll analyze the area! *KellenF"
"I’m cancelling my @115911 service and going with a cup and string because it’s more reliable and less expensive. #horrible #whatdoipayfor | @404456 Dave, I'm sorry to hear you want cancel service. Your business is much appreciated. Go ahead and send us a PM. *TiffanyH"
"@115911 why did the Pixel 2 rebate offer end so quick? My phone only arrived a few days ago and I was going to switch today. Guess not. 😓 | @477806 Our deals changes quickly, Andy! We still want you to switch. *NaeJ"
Why isn’t my internet working?  @115911 | @477807 Oh no China! Send us a DM so we can check it out. *JilleonM
"@TMobileHelp what the heck kind of connection is this?? #ILiveInCA https://t.co/CIVk3JDF6C | @477808 That is no bueno! DM me, let's make some sense out of this! https://t.co/lsvk9Zelxd *BronsonBarretto"
"whyyyyyyyy is my service trash? @TMobileHelp | @477809 Oh no! We're here to help, send us a DM: https://t.co/xKrpoFD6ya We got your back! *ColleenLicudine"
"@115911 I wish to get information regarding T-Mobile ONE via Direct Message. | @477811 T-Force is here to grant your wishes! DM us, we'll be happy to help *MelJ"
@115911 in lobby of American airlines theater on w 42nd st and @115911 has no data signal just enough to tweet out.Absolute embarrassment | @412376 Oh no! Let me check this out right away! Shoot me a DM & we'll chat more! *AlexKimbrell https://t.co/GefRnVHVqu
What’s good? @TMobileHelp  @sprintcare @VerizonSupport ATT is really not trying to help me at all | @477812 Did someone say help? T-Force at your service! Send me a DM! https://t.co/hzjqSun5Lf *TreBrewbaker
What’s good? @TMobileHelp  @sprintcare @VerizonSupport ATT is really not trying to help me at all | @477812 Hi there! How can we be of assistance to you on today? We would be more than happy to assist you. -PP
You'll have to pay of your device and trade it in and they'll give you $300 in credit and you'll still have to pay for the phone https://t.co/9Ei2aGkhTf | @477814 If you have any questions that you need answered regarding any promos please send us a DM and we can help you out. *IanM
"@115911 has your no contract pre paid mobile service quality improved over the past year ? | @389831 We're continuously working on improving our coverage, Michael! If you have any questions feel free to shoot us a DM! *MelindaR"
@ATT  has me regretting ordering the 256 i just wanted to shine @115725 @115714 @115911  have you guys started shipping the 256gb models? | @477837 Hey there. We'll be more than happy to assist you. Can you tell us what 256GB device you are looking? -KW
@115913 @115911 going to first carrier store I find with stock and switching. | @231318 @115913 @115911 @115913 I want to help and I will send you a DM soon so we can work towards a resolution. *AshleyNelson
@117159 @138021 @115913 @115911 lots talk no solution 2 SmartSwitch change @63384 settings 2 older model & apps | @477977 @115913 I want to help with this. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115913 I just switched the family to @115911 and they all love it, but my vrzn note5 doesnt work with the new sim.Please Help | @477978 @115913 I want your phone working. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@115913 John, recently joined the UnCarrier, love the service. Ran into some BS at one of your stores when trying to upgrade! Need help! | @477979 @115913 I want to turn this around for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@115714 I’m trying to activate my new iphoneX, but the chat on your websites gone, and have been waiting on hold for 15 minutes! | @478000 Thank you for reaching out to us. Are you interested in doing a swap or are you trying to activate a new line? -C.H"
"@sprintcare Spent 4.5 hours on the phone a while ago with your ""support""... got bumped to 6 different departments and 9 people. No fix 😂 | @478001 This is very concerning to us can you please elaborate more on the issue you we're calling about? -TR"
"@115714 been a customer 4 over 10yr have put up with your spotty service out of loyalty, moved to Riverdale and have worst service. Help.... | @478002 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
"Thank you @115714 for having it in stock for preorder & @115817 for the on-time delivery. It's LIVE and it's Lit! 🔥 
#iPhoneX https://t.co/EcA60zErHX | @478003 you r most welcome, do enjoy d rest of your evening. -ES"
"I Don't Know What @115911 Is Doing, But These Dropped Calls Aren't The Business. | @478018 Hey, Ma! Where are you located? We only want optimum coverage for you at ALL times! Send us a DM, and we'll assist! *KellenF"
@115911  8:04pm call 611 to fix an issue w/ my new Note 8. Told to hang up to try to a fix & they would call me back...crickets...Sigh... | @478020 Oh no! We don't want to leave you hanging. Let's resolve this quickly! DM us. *KananiB
"I need a new phone but @115911 won't let me be great. My phone is "" ""unchargeable"" and won't back up 😩 | @478021 Let us take a look at that, we want you to be able to upgrade when you want. DM us, we're here to help. *JoanO"
@ATT @115725 @115911 looking to switch service from @115714 fkn sucks Please contact me so that I can discuss my options.” | @478057 This isn't what we like to see. Give us a chance to turn this around. Send us a DM so we can help. - NJ
"@ATT @115725 @115911 looking to switch service from @115714 fkn sucks Please contact me so that I can discuss my options.” | @478058 What's making you think this way. Shoot us a DM, give us a chance to change your experiences. - NJ"
"@sprintcare Trying to upgrade to new phones. Worst cust svc experience ever. Interminable waits, steps repeated, calls dropped. TERRIBLE! | @478059 Please send us a direct message, as we’d love to help you out with this! -CW"
"iPhone X pre order is Friday , where’s the info 🙃 @sprintcare | @478155 You got questions and we've got answers. Send us a DM lets chat some more. -CW"
"Lets make a deal, @115911. Since you charge me 4 accessories I returned months ago, how abt giving me Internet thats not slower than dirt? | @478195 Hey Christopher, we don't want you paying for something that you no longer have, send us a DM and we will assist you further. *ChanneyT"
Update : @115911 @TMobileHelp woooooooow ! So you cancel my order ?!?!? https://t.co/K4Tla7LdI0 | @474206 My name is Sarah and I am going to jump in to help you out. Please give me a few to catch up on the conversation. *SarahScherman
"@115817 you have ruined my weekend by losing my package. I was guaranteed a phone today by @115911 and they cant send me a new one until 12/1 | @478197 Could you DM me again, please! I would love to give you the order information!
Thanks! *RandyC"
@115913 I bought 2 TMobile Revvls for my parents. Both of them are unable to respond or send to group messages( mms)can u check on this? | @478198 @115913 Your parents need to be able to message. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@TMobileHelp UPS didn’t even try to deliver my order today; is there an extra iPhone X that I can pick up in a retail store instead? | @478199 No phone yet? Oh man!! Shoot me a DM and let's figure out what's going on!! 
https://t.co/KQh917xfZf *SurDuaneMcGurn"
@115911 4:10p-6:33p to transfer a phone number and get a phone | @476706 That is definitely no good! Did everything get resolved for you? Send us a DM so we can help! *KarenHoth
"Not cool @115714 @sprintcare..... https://t.co/LQtkPkknOA | @478210 If you have questions about your Sprint service, we'd be glad to asst."
@sprintcare i will make sure that my husband who is a radio personality and has over 10k followers talks about this disturbing situation | @478211 We hate that you feel this way. Did you eventually get what you wanted done? -RA
"@sprintcare Sorry for being pissy last week. Ordered the following morning, received my #iPhoneX today and I love it. 😱🔮👍 | @478212 Thanks for letting us know! We hope you enjoy it! - DA"
UPS needs to hurry up and delivery my #iphoneX. I'm still mad at @115714 for charging me for two 😒 | @478213 This is very concerning! Were you charged twice for the device when you made the order? Send us a DM so we can further assist. -HS
@115714 @sprintcare I get almost no service after moving to LA. What is wrong with your awful coverage? Why should I stay with you guys? | @478295 We would like to look into this issue further. Please provide us with the nearest cross streets and ZIP code to your location. JVJ
"@TMobileHelp Hello, My new iphone X isn't getting connected with LTE connection | @478341 Hey Art! I got your back! 
DM me! *BialyQuinonez"
"Update:@115911 messed up my billing , which caused the order to cancel.   Best they can do is just re order the phone.🙃,Sarah was nice tho https://t.co/49Zrox3DyO | @474206 Happy to work with you on this one Paul! Meet you in the DM! https://t.co/W3cyuk6dh9 *DebiChavarria"
"@115911 does TMobile have a R&D team for software builds? | @478342 Hey Johnny, is there something you are needing assistance with? If so, send us a DM and we'll do our best to assist. *ChanneyT"
"@115714 will not unlock my iPhone X for international use before being active for 50 days since its on lease. Even though I’m a long time customer! @115911 @115913 do you do the same? If not, then I’m switching to you tomorrow! | @478343 @115913 Click https://t.co/Mww69Rzn7a to send me a message so we can chat about unlock options. *AshleyNelson"
Def might switch to @115714.. Sorry @ATT but $275 is way too much for two lines! 😡😒 | @478352 Hi! Please send us a DM so we can provide you information about joining our Sprint family! -FG
@5847 this is a plea for help. Been a customer of @115714 for 19 years and I’m willing to switch if you can match my bill or better. | @478353 We would hate to see you leaving. Please follow us and send us a DM to further assist. -GM.
I wonder if @156470 ever has to deal with mobile carriers horrible customer service . 🤔 https://t.co/7IiXOYCzAc | @474206 I definitely want to turn this around for you Paul! See you in the DM https://t.co/W3cyuk6dh9 *DebiChavarria
"& Last Of All:

@115911 - They send an EMP tonight I want the month of November free of charge, I'm not paying for service interruption 😂 | @478436 We're happy to address your concerns, Kevae. Please DM us. *GiselleM"
really though all I want to do is use my new Iphone X but @sprintcare @115714 activation isn't working and it's getting late and I am so sad | @478452 We would like to assist you with this situation. Please send us a DM to further assist you with this situation. -FP.
@115714 can you DM me about #roaming? We just switched to your service last night and I got an alert about this today-my hubby did too. TIA | @478453 Sure. Send us a DM with details so we may review. - DW
"Till what time is the chat with a representative @sprintcare service open? I feel like I been waiting forever. 😫 | @478454 Hi there, the chat is available 24 hours. If there's anything that I can help you with just let me know! =) -DC"
@115714 why doesn’t your customer service line fucking let me talk to a real person. close my god damn account or let me do it in person. | @478455 We would love to help you! Please send us a DM. -PB. https://t.co/rMApsV8PQY
"@115714 you’re garbage I’m going to @115911 tmr | @478456 Oh no! Please don't leave us! Send us a DM, lets talk about this. -PB. https://t.co/rMApsV8PQY"
@TMobileHelp Having a bit of an issue with signal in our area. No signal here at all now. Can you advise? | @301733 NO signal?! That's not a way to start the week! Send me a DM & let me check this out ASAP. *AlexKimbrell https://t.co/GefRnVHVqu
"@115913 John Legere I am contacting you because I was on a T-mobile store and I was needing to increase my IC. Or my credit, points... | @478499 @115913 Hi Gabriel! We're here for you and we'd love to check out your options. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"Hey @115911, with what plans (aside from T-Mobile ONE) does the Pixel 2 offer apply? Are any prepaid plans included? | @478500 Let's make sure that all your ??s are answered! Send us a DM, and we can make sure you have the best savings!  😁 *TarynS"
"@TMobileHelp 
Having an issue with phone replacement | @478501 Hey there Keisha! I see your DM and will totally meet you there! I can't wait to help! *VanessaChavez"
"@TMobileHelp Hey, I cracked my screen. I have insurance on my phone (Gal S7 Edge) I believe What's my first step towards repair\replacement? | @478502 Thanks for your patience. Send me a DM. Let's see what I can do, to get you a replacement device! *AdrianaMarie"
@115911 the Pixel deal doesn't work for existing customers that don't need another line. Anyway you can give loyal customers a deal? | @478503 You can see our other current offers here! https://t.co/p6mO5INt1p Send us a DM for any further assistance :) *ChanneyT
@TMobileHelp is there a R&D team that deals with software? | @478342 That's a great question and we do have a team but DM me here https://t.co/QHDTFHxSPu and we'll check on that V20! *KrystnYogi
"Bruh look at my phone service @115911 https://t.co/mi0l1R4BSu | @478543 We can help you out with your concerns, fam. DM us. *GiselleM"
Lesson 1 : @115911 ‘s back end is a dumpster fire of customer service and broken software regarding account updates. | @474206 I think I can change your outlook on this for sure! Please meet me in the DM so we can chat! https://t.co/W3cyuk6dh9 *DebiChavarria
"S/O to @115911 for cancelling my iPhone X order for no reason at all!!! I am now 100% sure I'm switching service providers. | @144099 That's not the experience we want you to have. I see we were working in DM, send us a reply and we'll get this sorted out. *MelJ"
"@115911 is sneaky trying to tell me my card was declined when my bank confirmed in three way call it was never charged! | @478596 Nobody likes the blame game, but let's get this resolved. Send us a DM so we can assist. *JPL"
"Just when I think that @sprintcare is getting better, they find a way to disappoint me. 😓 | @225469 This is a bit worrying. What seems to be the issue? Let us know, we'd like to help. -TN"
"so idk why but I just ordered the iPhone X space grey 200 something gb, thanks @115714 and @115858 | @194822 Oh no! Was the order a mistake? -LK"
"@115911 was so excited to join you guys back in August, only to find out I was lied to. Switching to @ATT #BadCustomerService https://t.co/ANbg7Ew4t7 | @478642 Whoa Jaimy, what's going on? We definitely want to turn this around! *KittyG"
"Stop messing with me please @115911 | @478729 We'll never mess with you, Ron! What's going on? Send us a DM and we can chat this out. 😘 *TarynS"
"@115714 how do I get a hold on a live representation now | @478738 Hey there, thanks for reaching out. How can we assist you today? -LK"
"@115714 sucks! 😤 | @478739 Please send us a DM, let us know how we can change your perspective of us! -PB. https://t.co/rMApsV8PQY"
"Once again I want to thank you for your help. Professional staff online! @TMobileHelp | @439621 No problem, love. Enjoy. Thanks for choosing T-Mobile. *TerassaT"
3 weeks and @115911 Still cannot fix a simple voicemail problem. Call customer service and get sent back-and-forth between different people | @478791 Hey Andrew! Three weeks? Now that's an issue we've got to tackle! DM us so that we can get you some assistance! *AntrisB
"@115911 
#WorstCustomerService
I was a happy, satisfied customer for 10 years then the nightmare began & has continued for 3 years! https://t.co/1EyDjfF5yU | @453214 Yikes! We don't want you to feel this way, Shari. What's going on? Let's turn this experience around for you! Send us a DM. *NaeJ"
Loving my new iPhone8 Plus! Yay!!! Got rid of the Note8. #LifesEasierOniPhone for me. Thank you @115911 @TMobileHelp 👍🏽 | @412334 Team iPhone for the win! Gotta love that award-winning customer service! https://t.co/JIoWLxpmBA *EddieGough
"if @115911 could stop not taking money out of my account for payments I've authorized and then charging me late fees instead that'd be nice | @478876 Whoa Cyn, that's definitely weird! Let's take a closer look and see what's going on! *KittyG"
"@TMobileHelp If I order now, what will be the estimated delivery date of Iphone X? | @478877 Shoot me a DM and let's figure out those shipping dates!!

https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@TMobileHelp how do I activate my new iPhone x? Got it set up just can’t make calls | @399923 Let's get that brand new iPhone X running!! Shoot me a DM

https://t.co/KQh917xfZf *SurDuaneMcGurn"
Ughhhh @sprintcare is pissing me off. | @424922 This is a bit worrying. Please let us know the issue. We are here to help. -TN
"@115911 has the worst fucking customer service EVER ! | @478967 Yikes Nicole, what's going on? We definitely want to turn this around! *KittyG"
"@115911 BRAVO! I sign in using my fingerprint on your Android app and then it immediately asks for my password. Great job folks! | @383642 Hey Cole, let's make sure your phone is working flawlessly, send us a DM and we can assist :) *ChanneyT"
@sprintcare @AppleSupport has anyone figured out how to fix this ye. I’ve confirmed all my info is right. Been trying all day. #ActivateGate https://t.co/HV1e0nIqWf | @478973 Please send us a DM so that we can further assist you. -RA
@sprintcare 3 hours and no activation. iPhone X says zip and pin incorrect but rep agrees it’s ok. Thanks @115714 for a great Friday night! | @478975 That's not the type of experience we want you to have! Please send us a DM to further assist you. - DB https://t.co/rMApsV8PQY
@TMobileHelp The website says I have a suspended line? | @479035 Hey there! Thank you for reaching out.  Could you please DM me and I certainly check this out for you. *HaroonA
Sprint you guys have the worst service ever you guys suck ass 👎🏾👎🏾👎🏾👎🏾 @115714 | @479051 We apologize for any inconvenience that you have had. We really want to assist you. Please send us a DM to further assist. -FP.
"@115714 fix your damn billing system its annoying the crap out of me - https://t.co/RMm3EEOYtE | @213931 Hi there, this must be very frustrating and we'd like to help. Can you DM us with the details of the issue? -HM"
"@115911 wtf https://t.co/CRO1CUok5Q | @479078 18 mbps is pretty good, Paco! Let's see if we can do better though. Send us a DM and let us know where this is happening at. *TarynS"
"@115714 doesn't care anymore about loyal customers. After 17+ yrs w/them, needed a new smartphone. NO INCENTIVES 4 longtermers anymore. BYE. | @479090 Send us a DM! Lets fix this! -PB. https://t.co/rMApsV8PQY"
@115714  your service sucks how about @115725 @ATT bill is higher than  new truck payment help | @479091 Get started here: https://t.co/1gJ7qFsQat Conversation will be continued in your secured web browser. -OA
@115911 I Never Felt So Useless Smh | @479173 I hear you & I know that isn't an ideal situation to be in. Please DM us so we can look into this and help out. We're here for you! *BlakeT
"Best phone I ever had. https://t.co/hvErymivVz | @251727 That's a great phone! If there's anything I can do to help, feel free to catch me via a DM! *AbdullahC"
"@115911 You sent defective phone. I sent back, you sent replacement w/o battery. Charged me $20 return fee. $11 shp. $40 battery. Sucks. | @479231 We want you to have the best experience with us. Let's see what we can do for you. Send us a DM! *RickK"
"No wonder Sprint so far behind everyone else, absolutely no clue what they're doing. @115714 making it hard to stay. CS so awful. | @479240 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
So I have to erase the content on my current phone to get sprint to verify my identity @115714 @762 https://t.co/uDlRjHHpsd | @478973 Hey! We would love to assist you! Please send us a DM. -PB. https://t.co/rMApsV8PQY
Once again @sprintcare has done it again I have talk to 30 ppl @115714 still no resolution. I’ll let the BBB take it from here. | @479309 We are sorry to hear this.  We will have someone reach out to you tomorrow.
@115714 service is TERRIBLE I would not recommend I want to go back to Verizon | @479310 Definitely not the way we'd like you to feel about Sprint. Please send us DM so we can further assist. -AT
"@TMobileHelp
good evening, what will be the best way to resolve my phone issue? | @478501 Go ahead and check your inbox and I can get you taken care of! :) *VanessaChavez"
"@115913, went in to payoff 2 phones and added Netflix and now all 4 lines are restricted and we cannot make or receive calls. Help! | @479384 @115913 Hey! I'm here to help. Let's get this sorted out and get your phones back in action. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 @115913 any 411 on #iphonex preorder & avail date? @115858 | @246690 @115913 Hey! Pre-orders start on 10/27/17! Stay tuned for more details. *AlissaFast
@TMobileHelp I'm on the 2 TMobile One lines for 100 plan if I open new line for pixel promo will I be able to go back to this plan? | @369288 Thanks for reaching out to us! Send me a DM! So I can take a look at your account to verify this for you! :) *AdrianaMarie
My signal in Indiana literally will not work thanks @115714 | @479405 Hey! Let us help you out! Please send us a DM with the nearest cross street and ZIP code to review the coverage in the area and provide you with assistance. -R.S. https://t.co/rMApsV8PQY
"@115714 u suck bruh i returned my phones and got the receipts saying i sent them back but ur warehouse didnt get them so ur tryna charge me smh i hope u suck some dirty toes | @479406 Hey! That looks like something we have to look into. Please, DM us so we can further assist you. - DA"
"Yo @115911 why you giving me a hard time? What did I do? | @479484 Let's check out what happened, Gabe. Send us a DM! We're here for you. *RickK"
"Zayum y’all are slow 😩😤 @115911 | @479485 Definitely not what we strive for! Send us a DM, we want you rockin' the top speeds! *KittyG"
"@115911 since the time i got my note 8 through jump upgrade, my complete account billing is a mess. have been following up for so long now. | @479658 Saurabh, we want to resolve this once and for all. Send us a DM here and we've got your back! *KittyG"
Who has T-Mobile west of west lafayette in? Thinking of switching to t mobile from att Signal?@TMobileHelp | @479659 Thanks for thinking of #TeamMagenta.  Shoot me a DM and we can check it out for you.  https://t.co/bZG3n7w6ik *AdrianAlbright
@TMobileHelp umm wow my brother & I got new phone and you guys activated his phone using my number so now I don’t have a phone number?? | @436639 Oh no! Lets get this Mix-up fixed up quick. please send us a DM *EdgardoM
Update : @115911 @TMobileHelp took 3 different people to look at my account and finally tell me this.  Had 3 different people tell me Nov.3 https://t.co/bvVdmy0lsh | @474206 Glad you got your order update. We are here to assist you 24/7. Send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite
@115913 Just left T-Mobile. Been a customer since1998 & I can't receive a discount on Galaxy 8. $230 down is all I was offered. #howsad | @479661 @115913 I want to chat with you about this. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
@TMobileHelp What is the best way to activate a new iphoneX? | @479662 Send me a DM and I'll get you up and running with that awesome new super phone! *SavannaGallagher
"The @115817 site has said Out For Delivery literally all day, and I’ve had someone at my residence waiting.  Wheres my #iPhoneX @TMobileHelp? | @427719 It's super exciting to have a phone coming on launch day. Send me a DM and we can discuss.  https://t.co/bZG3n7w6ik *AdrianAlbright"
@115714 I️ need my phone to do the carrier update. How do I️ do it manually | @479681 Thanks for reaching out to us. Shoot us a DM so we can further assist. - SP
I’m still wondering why @115911 @115913 were so shady on the pricing and process of the iPhone X on JOD..info was misrepresented | @383501 @115913 I want to make sure you're 100% clear on the pricing. I'm happy to help. Shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams
"@115913 @TMobileHelp tmobile rep are the worst, would not help. told me to go to another carrier because tmobile cannot match. | @185048 @115913 Please meet me back in DM. I'd love to work out something for you. *ZachRicketts"
"@115911 how it possible to get a missed phone call from a 5 digit #? | @163532 Ummmm, QTNA for sure, Destiny! Shoot us a DM so we can look in to this and get you some answers ASAP! *WhitneyJ"
"My love of @115911 is gone after 20 yrs - Tower issues causing me scratchy service until Dec!!!! Tech Supp said, Be Patient... UGH!! | @479859 We'd love another chance, Kristi! 🌹 Send us a DM and we can restore the love. *TarynS"
"Smh @115911 I was supposed to get my Apple Watch this month now it got pushed back to January, so disappointed! Thinking about canceling and buying it cash 😞 | @479860 Hey Pat! We dont want you to miss out on that awesome watch! DM us and we can look at our options! *MelJ"
"@TMobileHelp how do I️ switch over my cellular data to my iPhone x? | @479861 Great question, Andrew! DM us so we can get your iPhone X up hooked up to your data plan! https://t.co/Qz0L1xpZB7 *MikePerez"
@115911 is the network down ? | @479917 Hey Pac! Send us a DM and we'll look into your areas coverage! :) *HeatherSaenz
"@115913 @TMobileHelp And also your shipping box is too obvious for those thieves to target! That’s why my two iPhone Xs got stolen! https://t.co/ljT29QKqak | @479972 @115913 @115913 Thanks for the DM, I will reply shortly. *AshleyNelson"
@115913 @TMobileHelp My two iPhone Xs were stolen! This is very upsetting and a huge crime! I paid for the phones I should get! | @479972 @115913 You should absolutely receive your phones. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@TMobileHelp Please can I get some support? Having difficulty with iPhone X pairing to LTE watch 3 | @229276 I got your back! 💪😎💪   Meet me in the Dms https://t.co/sBIVWmm6X2 *EddieGough
@115911 I pre-ordered the pixel 2 XL. Just received phone. Promo is now over? Bait and switch??? | @479973 Hey there! We never want you feeling that way. Send us a DM with more info - when you purchased the device and we'll assist you. *ValerieP
@115913 ready for a headache story time??? | @418403 @115913 I am here for you and I will meet you in DM right away. *AshleyNelson
"Hey @115911 I’ve been on hold for 45+ mins just trying to activate a new phone. No updates from the rep, not sure if I should keep waiting? https://t.co/V5v2zdQcQN | @427762 We can assist you here on Twitter, Sergio. Send us a DM! *RickK"
"@115913 @TMobileHelp I ordered two iPhone Xs for my t-mobile upgrade. Got the package today, opened it, there were NO phones! | @479972 @115913 Phones are a necessity. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@115911 what’s going on with my download speeds?? Rebooted, reset network, etc. https://t.co/YWfLpxFeMz | @479975 Let's check out what's happening. Send us a DM. *RickK"
".@115911 Why I am still getting invoices by mail for a line that I cancelled 3 months ago? Each time, when calling, there is ""no balance."" | @479976 Let's get to the bottom of this immediately, Kevin! Please send us a DM so we can take a look at your account. *CedriaJ"
why is sprint trash @115714 | @479986 Hi there! What is making feel this way? Are you having issues with your service? -EF
"Hey @TMobileHelp are you getting the new @213709 phone. On T-Mobile Network? | @480092 Good evening, that's a great question!  We haven't had any information regarding the Razer at this time. *DavidS"
"@TMobileHelp Could you help me change my billing address? The app isn't saving the information | @172603 Hey Jordan, Sorry to see you’re having trouble using the app. Shoot us a DM and we will get you taken care of. *EmilioS"
How much is it to cancel 3 lines @115714 | @480103 Hi there! We saw your tweet and would like to help. Please send us a DM and follow to further assist you. -GM.
"Somebody stoled my new iPhone X... people are incredible. @115817 @115858 @115911 @TMobileHelp @UPSHelp https://t.co/eIRg7GMkgf | @480179 NOT OKAY, Edgardo! Send me a DM w/ all the details & let's get this taken care of ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
@115913 and now I have to wait for an iPhoneX until December. Worst experience with @115911 after 6 years. | @471623 @115913 I am here to help and will get a DM reply to you shortly. *AshleyNelson
Spammers seem to be spoofing @115911 (832) numbers. Just had somebody complaining to me. How can that happen? | @448795 Hey Michaela. Can we get some more info on this? Send us a DM so we can chat. *ErikS
@TMobileHelp Is the Pixel 2 promotion over? My buddy was about to go buy his Pixel tomorrow. :( | @294692 I would love to help and make sure that everything is amazing for you guys!  DM me: https://t.co/tdwt367vMq *NevinBruce
"Still can't believe my iPhone X order was cancelled without my consent @115911 🙄🙄🙄 | @480203 Let's take a closer look to see why that happened, Dells. Send us a DM. *RickK"
"@115911 my Gear S3 has been replaced once and still not working correctly, even with digits! Paying $16 extra a month for this?? | @479048 Hey there, Tim! We want you rocking a reliable phone! DM us so we can talk more about this! *MelindaR"
Still haven't received my refund @115911 . You guys that fucking stupid? | @348478 I want to do what I can to change this experience for sure!!! I'll meet you in DM. *JohnO
"@TMobileHelp Recently I asked a question on really appreciate you guys | @169764 Awesome, we got you- thank so much! :) *ErikaHoleman"
"Fuck you 🖕🏼! @115911. You messed up my shippin address and had me waiting outside @115817  for 2 hrs. We are done 😡😡😡😡 | @480204 Damian, we would hate to see you go due to a shipping discrepancy. We want to make this right! Send us a DM! *KittyG"
@TMobileHelp phone just updated. not recognizing my PIN for secure unlock. HELP | @480205 Yikes that is never fun being locked out your phone.  We are here to help send us a DM lets chat https://t.co/EHqYValTw3 *MichaelPhillips
@115911 @115913 What has become of your support over the last few months? It went from great to a straight up dumpster fire of nonsense | @480206 @115913 We are here to help anytime you need us. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
Need to hit @115714 in the morning and upgrade to my iPhone X 👌 | @480211 Hey! Good to hear that. Please remember we're still here in case you need any assistance. - VC
This is Ridiculous been waiting all day for my iPhone x to be delivered but hasn't yet @115817 @UPSHelp @sprintcare | @424327 We're anxious for you to get your new device too! Keep checking your tracking info!
"@sprintcare 8hrs since I've had my iPhone X, still haven't been able to use it since my identity can't be verified. Even though its right🤔 | @480212 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. - JA"
"@sprintcare my phone isn’t activating | @480213 Hey Reese, lets fix that as soon as possible. Please shoot us a DM so we can assist you further. -KD"
"Seriously, @115714 the store I pre ordered my phone with got 0 iPhone X today. 😭😭 I’m so upset | @480214 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
@116447 Good Evening Mr. Claure I've been a sprint customer since Dec 2000. I'm very upset w/ a recent issue. Pls help b4 my cxl date | @480215 Please send a DM with your contact # and Team @116447 will reach out to help.
"@115714 I’m really unhappy with my service. Why is the network never consistently working right? ..
I can barely use my new iPhone 8🙁 | @480216 Please send us a Direct Message to take a look at this and further assist you through this channel. - KC"
"@115714 I’m really unhappy with my service. Why is the network never consistently working right? ..
I can barely use my new iPhone 8🙁 | @480216 Is the issue impacting anyone else around you? What services are affected? Is it data, voice or SMS? 2/3 - KC"
"@115714 I’m really unhappy with my service. Why is the network never consistently working right? ..
I can barely use my new iPhone 8🙁 | @480216 We're sorry for the inconvenience. That's not the way we want you to feel. How long has the issue been happening? 1/3 - KC"
"Now they're telling her to take her concerns to their website? @115714 @sprintcare this is rediculous https://t.co/USfarc3e2O | @480217 Hello! Thank you for contacting us, this is really concerning to us, please send us a DM to further assist you. -JG."
"@TMobileHelp Mom’s phone number keeps denying her coupons from texting codes to stores like Target, help?? | @480303 Hey there, Christine! No!! Target is life! Shoot me a DM! https://t.co/HTgeLMEYEm I got you! *DonHebron"
"@TMobileHelp My hotspot only lets me connect if I do it via BT/USB or wifi. Even though b4 I didnt have to. My data plan even reset | @298090 Hotspots are awesome technology, let's see what's up! Send a DM our way to look into this! https://t.co/jGtdfLsVbg *ErikaHoleman"
@115913 your company keeps giving me broken/scratched replacement phones | @377022 @115913 I want you to have a working device. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Had the worst customer service @115911 . Basically told me she would give me the little push out the door to go to Verizon. | @480305 Asly, we would definitely like to get your feedback and turn this situation around. Send us a DM with the details! *KittyG"
"Nothing like staying up until 2am to pre-order the new iPhone X to have @115911 cancel my order without notifying me. | @480306 Hey Evan, we want to take a closer look at this order. Please send us a DM with the details, we want to help! *KittyG"
This is BS @115911 @115913 why are we the only ones who can't buy online? Got to jump through hoops to buy from Apple https://t.co/OT7pbiBa91 | @480307 @115913 I want to ensure that you have all the details. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@sprintcare Wheres that support when you need it at 11PM? Send me a DM I have some issues I need to work out. | @480315 Hi, we'll be happy to assist you. Please send us a DM so that we can further assist. -RA"
@115714 c ya it's been 20 years with u and today you convinced me to leave. | @480316 Hey! We wouldn't like to see you leave. Please send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY
"@TMobileHelp guys, please check the towers nearby! These speeds are awful. https://t.co/LlWZ1eHL5M | @480330 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
@115913 @TMobileHelp  cancelled my order Bc issues on your rep’s end. Talk 2 supervisor that was no help & hung up on me! unacceptable! | @427564 @115913 I want to get this resolved for you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115911 strikes again with their BS! I'm not sure why I'm still putting up with this BS! Jeff time to look back into @115725 & @ATT !! | @480389 What's going on Sumaia? We definitely want to assist with anything that might be troubling you! Send us a DM! *KittyG
@115911 requiring a down payment to upgrade to the iPhone X 64gb model is crazy. Claiming to have the best value isn’t true at all. | @480390 I'm here to help and I sent you a DM!  I look forward to your reply. *NevinBruce
"@TMobileHelp Can someone help me get my new phone/sim activated? Tried sending a chat message on the site but hasn't gotten a response | @429988 I've got your back, Dan! Let's get that new phone up and running - shoot me a DM! *AlexKimbrell https://t.co/GefRnVHVqu"
"@sprintcare the third rep told me they didn’t have supervisor I can be transferred to. After calling them out in the bullshit I finally | @478211 Hi, we understand that this can be quite frustrating to you. Please send us a DM so that we can further assist you. -RA"
"Angry, mad, disappointed that I can’t see the @115911 name or my battery percentage. @115913 speak with @115858 re: this. https://t.co/FaoErvp4T9 | @193052 @115913 Lets look into this with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@TMobileHelp if I switch 3 lines from at&t the total is $2081. will I be repaid it all if I switch? | @170688 Hi Michael!
Thanks for reaching out to T-Force.  I am happy to answer your questions! Are you currently a T-Mobil... https://t.co/49Ng0idDO9"
"@115725's insulting credit to trade in a mint condition phone for the iPhone X and little data is greedy, @115911 or other seems better https://t.co/GGc3gqq60J | @480478 We'd love to help you out over here. DM us if you have questions, Joe. *GiselleM"
"@115714 @sprintcare Can y’all tell me what’s up with the service? I haven’t had service for almost three hours and I’m getting fed up. 🙄 | @480487 Hey! That's not the way we'd like our customers to feel. Please, follow us and DM us, so we can further assist you. - DA"
@sprintcare everything your telling hem is going in through one ear and going right out the other....anyways! | @478211 Is there anything that we can assist you with from this forum? -RA
@sprintcare anyways I finally speak to a supervisor and he is literally talking to me in the most ghetto way .... | @478211 Please note that this is not the way that Sprint operates and we will love to provide you with the best service ever. -RA
@TMobileHelp @AppleSupport got text that my trade in was recieved - sent factory reset. Now email and bank accounts sent me security alerts. | @326523 @AppleSupport Oh no! I am glad you reached out! We will get to the bottom of this :) I will respond to your DM *LonnieWoods
"Been on the phone since 11pm now it’s 6am @115911 when will the lies stop and you just help out your costumer | @478596 We want to help with your order, Jesus! We will meet you back in DM! *DJConstable"
@115911 really you suspended my account for only being 3 days past due? Thanks for starting my weekend on a sour note. | @480581 Whoa! Let's check this out for you. Send us a DM with more info about your bill. *NaeJ
"@TMobileHelp will you guys be able to transfer my data from in old iPhone to the iphoneX if I take it to the store? | @480582 Hey there! We can definitely help you out, so send me a DM https://t.co/so3NREySxr to get started! *ChrisScott"
@sprintcare representative are incompetent. Plan was suppose to change and it didn’t tired of this. Payment is a damn car payment | @183799 Hey there. we would be happy to help. Please send us a DM. -  CF
"Too many drop calls with @115911. Time to make a switch... | @480645 Send us a DM and we'll take a look at what's going on, Ruben! *ChanneyT"
@TMobileHelp how does the Netflix discount thing work? | @480646 We want you to have the information! Shoot us a DM and we'll assist! https://t.co/lOqKyE0PXQ *ReillyLeritz
"I've given you a week @115911 , what gives? https://t.co/WOjH9wJIWW | @480652 Anything over 2 mbps is considered as LTE speeds but send us a DM and we'll make sure you're experiencing the best, Kevin! *ChanneyT"
"@115911 Not a single T-mobile store has the LG V30 in stock. Worst $800 phone launch ever. | @480655 Hey Steve, shoot us a DM and we can get it ordered for you with next day delivery! *KittyG"
"@115911 data passes seem suspect.  Why time limit them?  If i can blow through 500 megabytes in a day, or over 10 days, what diff is it 2 u | @480691 Learn more about our data passes here: https://t.co/LrK0oocg1H. If you have any questions, DM us! *NaeJ"
@115911 my order was just canceled when I should've received the iPhone X yesterday - couldn't be more frustrated with process | @480800 Whoa! This is not the experience we want you to have. Please send us a DM and allow us to further assist you! *BrookeK
"@115913 You need to get control over your mktg dept, they're bypassing the opt out list when sending SMS ads to existing curstomers. | @480913 @115913 We absolutely want to get to the bottom of this for you, Andrew. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Hey @115911 @TMobileHelp @115913 my iPhone X came damaged in the box! How do I go about getting this fixed? https://t.co/uZyV9H1bDv | @481063 @115913 Let's dive in and explore all out options, Brett. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 Why my calls keep Failing brova | @481064 Ah man, we have to fix that asap! Hit us up in the DM so we can help you out! *MelissaK"
@TMobileHelp any reason why my phone won't fully charge after doing a required update? On the charge for 10+ hours & still only 87% | @481070 We certainly want you to have a full charge! Send me a DM and we'll work on that! https://t.co/eNOMRUc3s7 *Shannon Pelletier
"@115911 Hey friends, my data speeds have been really uncharacteristically slow driving through central Utah today. What gives? (Note 8) | @192683 Slow speeds are definitely no fun so I know how important this is for you, Jimmy! DM us here so we can look into your connection in Utah with you. *BlakeT"
@sprintcare it’s been 14 hrs and my iPhone X still will not activate | @481088 Hello there! Did you try updating your device online? Please let us know. We're always here eager to assist. - KP
@115911 Moved to an area where there actually is coverage but they said I can’t have the 2 phone lines for $100 price Any way around that? | @481089 Hey Shawn! Let's take a look at your account. Send us a DM and we can chat about this *ErikS
"@115911 I'm appalled by your billing! you charged me whole month's bill for 1 day's service! The next bill, the plan charge is up $10. #billingissues | @481095 Whoa, RK. We always want to get it right for you when it comes to your billing experience. Come over to DM and we can talk more. *JeremyJ"
"@TMobileHelp is there any update for the iPhone X being In T-Mobile store yet? | @481096 Good question! Shoot me a DM, we'll chat! https://t.co/oIBK3mlmoz *DannyHarvey"
When you leave the US @115911 @TMobileHelp service is just like dial up! Not sure but I'm switching #NoTmobile | @481097 Oh man! That's not what we like to hear! Send me a quick DM & let's chat more about this! *AlexKimbrell https://t.co/GefRnVHVqu
"@115911 I tried to switch to t-mobile because the person in customer service said we had coverage at our house. That was not the case. | @481089 Let's double check this for you, Shawn! Send us a DM of the area and we can take a look. *ChanneyT"
"@115913 I'm having a hell of a time trying to buy an iPad Pro from @115911 between in store, website and telephone support. What to do? | @481098 @115913 Hi! Pretty awesome device and I'd love to work with you toward getting one. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 is the worst cell phone service I have ever used. They don’t even know how to transfer numbers. | @481099 Hey Bryce, send us a DM and we'll get you sorted out asap. *ChanneyT"
@TMobileHelp I have 2 cancel my payment arrangement tonight. Can't get thru on 611. | @481102 Hey Travónne! Click my link to send me a DM to chat! 📨📨📨 https://t.co/mn6KTF2tgi *RayNg
"@115913  instead of making digs at the other services, maybe fix your own. Still have 1 bar w/T-M #prioities #tmobilehelpdontmessageme | @322341 @115913 Hi Kevin! I want you to have the best available service! DM us so we can dig in and sort this out!  https://t.co/3sF8qpf2nx *AlissaFast"
"Man fuck @115714. I’ve been trying to get a simple problem fixed for more than a month now it’s ridiculous. | @289710 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
The devil ( @115911 ) is really testing my patience this morning | @348478 I would love to chat and make this right!  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy
"@TMobileHelp I ordered SIM cards but I'm unable to activate my phone.  I cancelled my aTt service but don't know what to do next HELP | @481205 Welcome to the family, Sami!!! Shoot us a DM so we can get your #MagentaService fired up! https://t.co/nFCVJunANW *DJConstable"
"@115714 pls get an easier activation system | @481228 Hi Angelina! Hope you're well. Please send us a Direct Message, so that we can further assist you. -KC"
My phone is glitching 🤔🤔🤔I wonder is it from the #EMP or cause the new #iPhoneX is out🤔🤔🤔 hmmmm @115911 #askingforafriend | @481432 Let's take a look into what may be causing issues with your device. Send us a DM for assistance. *JasmineS
"@sprintcare @115714 got a ? 4 u, I’m new 2 Sprint & I dropped 2 calls. A box popped up & asked me do u want 2 connect 2 a call using WiFi? | @481442 Is the issue impacting anyone else in your household or around you? Does the issue happen in one or multiple locations? - LS"
"@sprintcare @115714 got a ? 4 u, I’m new 2 Sprint & I dropped 2 calls. A box popped up & asked me do u want 2 connect 2 a call using WiFi? | @481442 Thank you for the information. We would like to have a better understanding of your situation. How long has the issue been happening? - LS"
"@TMobileHelp I'm at Seattle airport and your data speed is 2 to 4 times slower then AT&T but Ping is 7 times better. | @144356 We want nothing but the fastest speeds for you, Serge-Eric! DM us so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp ok...I made a mistake and was fooled by sprints reps to switch to Sprint from T-Mobile.   how can I switch back to mobile? | @481538 Hey, Jim, We would <3 to have your business back!! Please send us a DM to get started https://t.co/jXx14qL974 *KaylaKnowles"
"@115913 @115911 lost my phone using the jump program did 2 handset research forms cold tranfered by supervisor to asurion Not Happy | @481539 @115913 Oh no! That's not what I want for you at all! Let's get to the bottom of this, David. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp ive sent a dm to you guys! | @481544 I've responded to your DM and I will meet you back there! :) https://t.co/lOqKyE0PXQ *ReillyLeritz
Fuck @115714. They didn’t have any @115858 watches 😕 | @481557 Where did you try ordering your device? Did you try ordering online? -KY
"Let's find out if ""unlimited 4g internet!"" really means ""unlimited 4g internet"" @115714 | @481558 Hi Steven, we messaged you privately. Please review. -ResolutionSup SR"
I hate #sprint 🖕🏿 | @176588 What's going on? Send us a DM telling us what makes you feel this way! - SP
@115911 it doesn't work. How do I activate free netflix with Tmobile? | @420386 We can help you with #NetflixOnUs here! Just send us over a DM to get started. *JasmineS
"@115714 your company sucks, telling people they have iPhone forever when they don’t. I will be terminating my contract, to @115725 I go | @481637 Thank you for reaching out to us. How can we assist you? Please send us a Direct Message, so that we can further assist you. -KJ"
"Customer service @115725 @115990 disconnects 2 calls from 2 phones and doesn’t even call back🙄 going to switch to @115911 after 15 yrs | @481771 Come on over, Case! We want you here with us. *NaeJ"
"@115911 seems your chat client on your mobile application is failing to connect and I just have two pretty easy questions... | @481773 Don't worry, Tommie. We're here to answer any question you have. DM us, we're here to help. *JoanO"
"@sprintcare @115714  you say the difference between you and Verizon is 1%hmm seems like every fucking place I go that's the 1%no service | @481784 Hey there. Are you having issues with your service? If yes, please send us a DM. -  CF"
"@115913  All Customer service are down @115911 | @481859 @115913 We always want to provide the best experience for you, Martin. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@sprintcare I am confused and a little bit mad right now | @481928 Hey there. What seems to be the issue that you are having? Let us know. Sprint Cares! -  CF
@115714 why do we always have to go through these issues with my phone. i’m really over it. verizon looking real appealing over there. 😤👀 | @481930 Hey there!  Thank you so much for the post today! What’s going on? -KJ
"my phone been acting up for like 2 days now, who do i talk to about it 😑 @115714 | @482000 Hi there, you have come to the right place? Send us a DM with the make and model of your device. -KY"
"@115714 @sprintcare my phone says no service????? I pay my bill fam. | @482071 Hey there! Please, send us a DM in order for us to further assist you. -MD https://t.co/rMApsV8PQY"
"@ATT can you please save me from the crappy costumer service I’ve been subjected to from @115911 | @478596 Hey Jesus, Let's try and make it better! Let's get your order going ;) *BialyQuinonez"
"@TMobileHelp I’d like to get some things clarified about the AppleCare+ included on my iPhone X please. | @482102 Absolutely! That is a great program! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"@AppleSupport @115911 I want my iPhone x. | @474205 I totally feel you on that one!! We can go over your order in the DMs, Corey! Nice to see you again! 🔥🔥🔥 https://t.co/HTgeLMEYEm *DonHebron"
@TMobileHelp @115911 how does one get T Mobile gear? | @204299 Ohh! Let's get you rocking some #Magenta! Send me a DM and I can get you the details https://t.co/98fTbXON7k. *HeatherPeterson
"Okay, anyone want to #sprint with me? Starting in ten minutes. | @482181 Hi! Please send us a DM so we can chat further. -FG"
@115911 - @115725 is not helping me and making me extremely angry. Where can I️ find iPhone X availability? Ready to leave Verizon. | @482245 We're here to help! Send us a DM and we'll get you all the info you need! *KittyG
@3523 playing while I'm being put on hold. Nice one @TMobileHelp | @482361 :D *SpencerMullen
@TMobileHelp why do you keep transferring me to people who can’t help me??? | @482410 I'm here to help and I will make things right!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115911 #UnCarrier Any offer to existing customers to beat this? https://t.co/f7vUo4zqMP | @482452 Goutam, I see we've provided the options available on our end. Please contact us back if you need additional assistance. *GiselleM"
@115913 u just lost 12 lines & 5 iPhoneX preorders by requiring ridiculous 279+ down on JOD lease just bc we're 27 days short in tenure | @482453 @115913 We most definitely don't want to see you to. Please DM us so we can check out your account and help: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp May we discuss some payment issues? | @482454 We've got your back with any concerns you may have! Shoot me a DM here! https://t.co/bWtUa4xl2I *JannaPrivett
My grandparent have been with @ATT for 18 years and just got a bill for $500 for the 3rd month in a row! @115911 are u doing the 55+ plan? | @171776 We absolutely do! You can check out more deets on it here https://t.co/33RjRDlmCY. *AdrenaBentley
@115911 is reeealllyyy pissing me off | @482455 We only want you enjoying your magenta moments. What's going on?! Send us a DM and let's talk more. *JeremyJ
why does my phone show i have LTE coverage but my data literally never works 😑😑😑 @115911 | @482457 Let's check it out! Send us a DM and we can look into this for you! *StephanieC
"Dear @115911 it's 2017. I should not have dead spots in the city of Chiacgo. You're coverage is not that good. #CanYouHearMeNow? | @482520 Hey Steve, let's make sure you're able to stay connected. Send us a DM and we can assist. *ChanneyT"
My wife just had a terrible in-person customer service experience at @115714. Has been with them almost 18 years. Probably not much longer | @482629 Definitely not the experience we want our customers to have. Was she able to get her issue resolved? -Resolution Sup NW
"Lmao .... aye @115714 hurry up with my damn phone 😭😭😭😭 now I feel guilt for having two phones | @208203 Hello! Did u place an order? You can check status at https://t.co/RDgqxv7W9w If not, pls DM us elaborating your request. -VS"
.@115714 fix my phone service or lose a customer :) | @482632 Hey! I'd like to help you out with this. Can you shoot us a DM for us to have a little chat? -ResolutionSup DC
@115911 @115913 You guys aware you're two almost three months behind on Android security updates? My S7s latest is August 1st... 😔 | @482695 @115913 Available software updates can be found here https://t.co/Rr9gquqLgQ DM us for help https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp 10mnths & counting after I enrolled into T-mobile taxes & fees included plan, but the plan is still not effective.Who can help? | @482709 Let's get this right! I just sent you a DM and will see you there :) *AustinWebb"
"@463931 don't do it!!! They just f*#&ed me over, sold me a defective brand new S8 and won't replaced it or help me. https://t.co/I0bZT8wwD6 | @482711 That's not what we like to hear Danielle, shoot me a DM let's talk! https://t.co/oJwi530Mfi *KiaWashington"
@115714 your service is so lousy!!! | @482731 This sounds concerning. Can you tell us what is making you feel this way? -AH
"@115911 @118272 agree my insured📱is faulty. Runaround & disconnects. After 4 wks following all protocol, nada. Had 2buy another! F.A.I.L. | @483008 Hey Tiffany, if you're still needing assistance with this. Send us a DM and we can get you taken care of. *ChanneyT"
@TMobileHelp wtf is wrong with yo shit I got no service since las night | @483009 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
I have 13days left to qualify for a new @115858 phone for free courtesy of @115911 but thanks to u today my phone crashed!! #wtf | @349450 Uh-oh... let's see what is happening with your phone. Send us a DM so we can check it out. *StephanieC
"Trying to pay my phone bill but @115911 site messing up or something. | @483011 Send us a DM and we'll get you taken care of here, Azandra! *ChanneyT"
@TMobileHelp What do I need to do to get the gift card for adding a new line with a Pixel 2? Not able to locate the ad anymore... | @483012 I would love to check out the promo details for you! Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson
"T-mobile is Horrible Poor Customers Service  @115911 | @483014 We certainly appreciate you for reaching out to us, please DM so we can try to improve on your past experiences with us *VincentH"
"What the hell is wrong with @115911  my phone and 4glte service has went out 3 times in the past hour! Why pay the bill if theres no damn | @351775 David, that is certainly not the experience we want you to have! Send us a DM so we can see what's going on & keep you connected. *TerriL"
"@115714 what’s going on with my connection? I’m not with this, I’m tryna watch Netflix. | @483028 We would be more than happy to assist you with this. Please send us a Direct Message, so that we can further assist you. -PP"
"@sprintcare Why was I charged for shipping? I didn’t request any kind of upgraded shipping. https://t.co/59q1pslpUa | @483034 Hello, that's concerning. May we send you a secure link to figure out what's going on?"
Girl y’all are unbelievable @115714 | @483035 Hi there! Is there aything we can assist you with? -JD
Heavily considering to make the switch from @115714 to @115725 #youalreadyknow | @333911 We would definitely hate to see you leave the Sprint family! Please DM us -Maria Q
"Bad customer service too many times, too expensive.  #byebye @115911 | @483136 Mark, this doesn't sound like the #UnCarrier experience we want you to be rocking out with. DM us and let's talk. #TMOnlyCares *JamieK"
"Pre-ordered iPhone X so that I get it in time before traveling next week, only to open an empty box @TMobileHelp @AppleSupport @UPSHelp 😒😞😭 | @483245 Yikes! That's definitely not what I want to hear. DM me for help. https://t.co/cbaCC4vqgh *MichelleWalker"
@115911 do I have to swap SIM cards from old iPhone to new iPhone to get it to work? Thought it came ready to go! | @478878 Hey Ezequiel! DM us and we can walk you through the steps. *JilleonM
"@TMobileHelp WHY is my bill NOTHING BUT TROUBLE? Paying 4 jump on demand- go in to turn off 2 lines and turn in phones & they want $$. | @483246 Good morning, Kristi I would love to access the account and discuss the bill with you. Please send a DM so we can chat. *KendraA"
"@115913 get me some that can help me please | @483248 @115913 We truly want a full resolution for you, Miguel. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp can u help me find my lost galaxy s8. | @483250 I got you! I've replied to your DM. Please meet me back there. https://t.co/wnPk0Kpe5r *BrittanyJones
But why?? @115911 @TMobileHelp @115858 @AppleSupport https://t.co/2yzCqmUmlH | @390210 We'd love to provide you the #MagentaDetails! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"I hate people that complain about companys on social media. They're the type of people who claim they dont watch tv. BUT @115911 is wack | @483252 We're all ears over here, Ben. Send us a DM. We're here to listen and get it handled *NaeJ"
@TMobileHelp My phone got turned off inadvertently because I was unable to make a payment due to the website not letting me yesterday. Help! | @483253 Help can always be found here with T-Force. Let's chat. DM me. https://t.co/mG2aYYPAdA *AshleeCooper
"@sprintcare I can’t get my new iPhone X to activate. Help!!!! #iPhoneX #activationerror | @312049 Hey, let's help you, please send us a Direct Message, so that we can further assist you. -AB"
"Update: issue couldn’t be fixed. Engineering ticket created by Apple. #iPhoneX https://t.co/3cysOQP0JF | @483289 Hi Juance, just to confirm was your issue resolved? -DJ"
@sprintcare need to chat with a rep but the chat icon isn’t popping up on the website... any chance someone can help me pls 🙏🏽 | @483367 Hey there! We're here for you. How can we assist you today? - RC
"Reading the fine print on their ad @115714 false advertises unlimited data, drops to 2G speed after using 10GB | @223714 Your feedback is appreciated. Is it the Unlimited Freedom Plan you are speaking about? -AH"
"@115911 on a cruise just pulled up to Ensenada Mexico , ships purchased WiFi is horrible . Do you guys charge international fees? | @483437 Hey there! Send us a DM and we can make sure you're covered! *BrookeK"
"@TMobileHelp Hi, I was wondering what it would cost me to get the iPhone X 64gb & give back my iPhone 8 Plus 64gb? I have JOD. | @483439 The iPhone X is amaaaazing!!! Send me a DM and we'll check.  https://t.co/bZG3n7w6ik *AdrianAlbright"
"Ok why y’all don’t have any workers in y’all stores @115714 | @350669 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
Thank you @115714 for royally sucking on all levels and never being there for me! https://t.co/aaOP099bNs | @483475 We definitely want to figure out what's going on! We’re here to help. Pls DM us to get this resolved -Maria Q
@115714 can someone provide me with a number to Human Resources or the legal department? | @478211 Hi there! Can you let us know the issue you're experiencing? We would like to look into this for you. -PP
"@115714 how do I have ""Unlimited LTE"" yet no service. I was on call with CS yesterday and not a thing was done to fix it. https://t.co/ftn3sBunQg | @483476 This is not good! How long has this been going? Please provide us with your ZIP code. - AM"
"Smh & tearing my hair out! @115714 has not solved a problem frm June they caused & are billing me for it. Leave them with me! @sprintcare | @483477 This isn't the type of feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
@115913 Good afternoon. Hope your having a blessed weekend.  Been a customer for years. Ready to leave. Can we chat? #Done | @483672 @115913 I truly don't want to see you go. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice
"Got @115911 for Jump On Demand. Now it provides no benefit to me in regards to the X. @115725 @115714 @ATT who’s got a better deal? | @483716 What type of benefits were you looking for, please DM us so we can discuss. *VincentH"
"FYI @TMobileHelp 12024558888 is the number Google Voice uses to verify you own a phone number. Blocking with your Name ID app is a bad idea. | @129088 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
I hate this stupid android #s7edge shit phone. I still have to use my iPhone & will be switching back to it for good. @115911 #shitservice | @483765 Hey! We want you to have the best experience here with us. If you have any questions don't hesitate to send us a DM. *NaeJ
"@115911 has owed me ~$250 dollars because they can't send a reimburstment card to the right address. | @483769 Hey Jesse, let's check that out. DM us, let us make sure you get that card as soon as possible. *JoanO"
"@115913  sir can you pm me I really need to ask you something | @483770 @115913 We're here for you, Ramiro. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
"I need 12gb of data a month shared between two phones with unlimited talk and text. @115714 is charging me $214 and told me Im required to own this tablet as part of the ""deal"". @115725 @115911 @370513 @ATT Which of yall can do better than Sprint? | @483790 Let us take a look at some offers that you may like. -JD"
"I need 12gb of data a month shared between two phones with unlimited talk and text. @115714 is charging me $214 and told me Im required to own this tablet as part of the ""deal"". @115725 @115911 @370513 @ATT Which of yall can do better than Sprint? | @483790 We don't want you to leave our family, please send us a Direct Message, so that we can further assist you. -JD"
"I need 12gb of data a month shared between two phones with unlimited talk and text. @115714 is charging me $214 and told me Im required to own this tablet as part of the ""deal"". @115725 @115911 @370513 @ATT Which of yall can do better than Sprint? | @483790 Hey D! I can tell you that we've got those guys beat!☺️Two unlimited lines for $120 with auto pay. Click https://t.co/RaKojihfeq *TiffanyH"
@115913 no I won't https://t.co/qggWimgBuw until I get the rigth help. | @483248 @115913 We're absolutely here to get you the correct help. I've got your DM and will meet you back there so I can assist you. *CharlesOpacki
@115911 hopeless. 34th and 11th.  No phone sig | @412376 Oh no! Send us a DM and we'll get this figured out for you immediately. Thank you! *IanC
"@115913 Hey John, ordered an iPhone X and has a nasty green line on the left. TMobile reps tell me I have no warranty... not even 24hrs. | @483897 @115913 I want you to love your awesome new device. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp I'd like a new phone and need an iPad. Any deals going on? Buy the iphone8 get an ipad free, or buy an ipad pro get an X free? | @484021 I'd love to provide you all the #MagentaDetails on our promos!  :D Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"@115911 I have sprint offer me a deal playboy | @484023 We don't want that! Send us a DM, let's talk more! *StephanieC"
@115911 pretends they are helping and then all of their reps tell different stories! Do not get service with them!! | @459057 Our offer to help is sincere I'll continue to work with you in DM. Thank you so much. *TinLa
"@115911 @115913 seriously I was on hold and while tweeting this you guys hung up first...i was going to continue to hold https://t.co/3vnlt8iLKQ | @484024 @115913 I truly want a resolution and quickly for you, Felz. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
@115913 @115911 there's limited to no cell service by the water in Williamsburg NYC. It sucks to be a customer of the literal uncarrier | @118767 @115913 @115911 We absolutely want the best possible service for you there. We'll meet you in DM. *MikeRice
I consider @TMobileHelp family because I talk to them every other day. | @34543 Thank you so much for being a part of our #MagentaFamily! 👍😄💗 *PatrickUllmann
@sprintcare @115858 Apple ID locked notification and no cellular activation. Not a great start to my iphonex | @484051 Oh no! This is not the way we want you feel. Please let us know why you felt this way? We are here to help. -RM
"It took 2 hours pre-order, 2 half-hour phone talks and 2 visits to a store to figure out that UN in Uncarrier @115911 stays for UNreliable. | @427389 Aww, that is never the way I want you to feel! I am responding to your DM now. See you there. (-: *JessicaCanada"
"@115911 @115913 How can we opt out of these messages? Support was no help. They’re extremely annoying! https://t.co/eJ6zS8yRiN | @216991 @115913 We're on this for you, Marcelo. Let's explore all our options; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp I need someone from your rebate department | @164226 Hey there! Send us a DM, I'll get you there contact information! *TiannahReagor"
"@115911 you know your site isn’t allowing people to pay their bills!!!!!!! | @272552 Hey There! That is what we don't like to hear! We are here for you! DM us, we want to look into this with you! *DayoG"
"@115911 you bitches like to runamuck with these prices | @484160 👀 How so? What device are you looking at? Shoot us a DM, so we can chat about options. *JPL"
@sprintcare when is my iphone x gonna ship | @144542 Pleasant good day. Please visit https://t.co/RDgqxv7W9w. - FS
Dear @sprintcare it's been a not so great 10 years!!! I'm pulling out this relationship TODAY!!! 🤣🤣🤣 | @484184 @484184 - Hi! This doesn't sound good. What issues are you having? -LG
"@sprintcare what’s going on with your network in Orlando (32822)? I can’t use data or even send a pic to friends?! | @484185 Hi there, this is not the way we want you feel. Please send us a Direct Message, so that we can further assist you. -RM"
"@115911 @115913,  as much as it breaks my heart to do so. I may have to leave T-Mobile, | @484307 @115913 We truly don't want to see you go, Kit. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Hey @115911 kind of irritated this keeps popping up when I use safari. I know it’s not because of you but any help on stopping it? Thanks https://t.co/l2UHM5f9ef | @122140 Hmmmm. DM us and we'll look into it for you Patrick. *KaeW
"@115714 Sprint sucks ass, no towers in palm coast fl, trying to keep informed about home in Punta Gorda&Irma and can't downloaded anything! | @484481 We do understand the importance of having exceptional service. Please send us a DM so that we can further assist you. - CE"
Fuuuuuuuuuuuuuuuk @115714 @sprintcare @116447 @260054 https://t.co/vz1ROCRXFp | @166626 We apologize for the service issue and will reach out to assist. Team @116447.
"E CLARO q não vou deixar de ir trabalhar para ir na loja!! Sucks @115911. U guys need to put client account to buy iPhone online as well! 🤬 | @484746 Hi Samira, having issues ordering your new iPhone X? DM us, we'll be happy to help you get that processed. *JoanO"
@115913 @TMobileHelp i still do not see the $100 credit!!! | @362519 @115913 We absolutely will make sure to get your account squared away. We'll meet you in DM shortly. *MikeRice
"Hey @115714, you guys are fucking awful | @484933 This is not the type of response we'd like to hear. What seems to be the issue? Allow us to assist. - LS"
"Seriously though, how do I complain to @115714 about one of their MVNO's being asinine? | @484999 Hey what type of inconveniences are you experiencing at the moment? Let us know. - DB"
@TMobileHelp Please dm me | @415526 Magenta Bat Signal seen loud and clear!  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy
@115714 yall service so trashhhh. | @485095 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"Welp @115714, I need another return kit 😂😂 | @485096 Hi Jade, you can visit  https://t.co/qiag3a3Zja to return your device. Thanks for choosing Sprint. Have a great day! -DJ"
"I use this to complain. Mostly aimed at @115714. However, today I 🙌🏼 them! Great job getting the iPhone X to me on the release date 👍🏼 | @177127 Thanks for the positive feedback. Customer satisfaction is our number one priority. -MM"
"Wow @115714. Got my iPhone X, but can’t get it activated!  You certainly know how to spoil a party | @485264 You got it!? Lets get this issue resolved. Please send us a PM so that we can further assist you. -DJ"
I've now been on the phone with @115714 and @AppleSupport for close to 2 hours trying to activate #iPhoneX. Someone send tacos | @483289 Oh my! Do keep us posted on the outcome of this. Our team is always here to provide any assistance. -NL
"Umm.... @115911 , I've been using home wifi but why you text me that my data is up?????? America explain??!?!?!? | @344253 We don't speak for all of America, but we can take a closer look at your data! Shoot us a DM Elaine! *KittyG"
@TMobileHelp can you help? I switched to Sprint in Aug but it sucks. Can I switch back to T-Mobile? | @485404 Hey Hailey! Let's meet back in the dm to go over this:) #TeamMagenta *DyanaOrtiz
@TMobileHelp  Should the unlocked HP Elite X3 be VoLTE enabled on @115911?  Band 12 is supported... | @485405 Happy to help Chris! Send me a DM: https://t.co/hhkfSa6wT7 *JenniferJackson
@115911 where can i email a rep about 2 yrs of inaccurate charges& a repeated failure to correct past errors on my acct. im tired of callin | @485406 Hey there! Send us a DM so we can take a look and see whats going on. *JilleonM
@115911 customer service is a joke I swear these people don’t know anything! | @485407 Keeping you connected and in the know is our top focus. Let us check this out. Send us a DM and we can talk more. *JeremyJ
"@TMobileHelp need help getting led indicator to light up on text messages | @485494 Lets get it up and running! DM me, and we can get to work. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"Dear @115911 your service absolute sucks and blows everywhere.  Why is it constantly at 1-2 bars? | @325638 That's not the experience we want you to have, Russ! Please send us a DM and let's take a closer look *BrookeK"
@115911 @TMobileHelp unlock my phone ya dingus | @485496 Thank you so much for reaching out to #T-Force today. Can you DM please https://t.co/nd3UEQ1CMv *NinaCastle
@TMobileHelp login to https://t.co/HSqgT2lnyy. PW expired. After clicking the save button to change PW it says account is locked out. WTF. | @222963 Oh goodness! Send us a DM and we'll get this figured out for your! Thank you! *IanC
@TMobileHelp my mom isn't getting texts from my grandmother (same plan) but from everyone else no problem we can't figure out why | @485497 Hey there! Making sure that your phones are working correctly is super important. DM me! https://t.co/bwHAQCkoRc *DuncanWorks
@115911 my tmobile tuesdays baskin robbin cards say that they are inactive. | @485498 When did you redeem it? Shoot us a DM here and we'll check it out for you! *ValerieP
"@115913 worst customer service , loyal customer since 8 year@ T-Mobile | @485499 @115913 Your experience is everything to me, Pranjal. Please send a DM my way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
Get this trending!!! 😂 #WTFSprint #Verizon4Life #iWantAFreeiPhoneX https://t.co/osKx5zDe4w | @485545 Hey there. What seems to be the issue that you are having? Let us know. -  CF
"send me my phone ma g @115911 | @471201 Hi there, Miguel! We'd love to look in to this for you! Would you mind sending us a DM so that we can take a look? *LeshayBaker"
"After 2 years I was suppose to upgrade my phone and t-mobile didn’t do shit. John this about to be year 3 and nothing🙄  @115913 | @485713 @115913 I want to make the upgrade process easy and awesome for you, Terra. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Audited my T-Mobile account. Since Nov. 2016, I've been paying for charges of promos @115911 pushes out. Don't see any credits. #tmobile | @485714 Hey Raj, I want to make sure you're billed correctly. DM us here with more info and we'll assist you ASAP. *ValerieP"
@TMobileHelp why do we not have service in Orland Ca 😐 | @485716 Let's get you the service you deserve! Meet in the DMs. https://t.co/sBIVWmm6X2 *EddieGough
"@TMobileHelp if I bought my pixel 2 XL before November 2 I'm eligible for the promo, right? I can add a One line and get the rebate? | @485717 Hey I'm here for you! Shoot me a DM Let's talk https://t.co/BMDMqsRi3P *DebKlajbor"
"Getting real irked at the inability to download iOS updates OTA @115911, @115858. P. sure you can allow it real easy https://t.co/hE014diDsV | @464741 We're happy to help you out from here. Please DM us, Wolf. *GiselleM"
Lmao @115714 worse service ever https://t.co/kwIc6OlwPn | @485752 This seem very concerning to us. Please let us know why you felt this way? We are here to help. -RM
"@sprintcare why do I have to go to twitter every time I need help your app is trash, your phone support is trash too. | @152858 Oh no! This seem very concerning to us. Please elaborate the issue you are having today? We are here to help. -RM"
I wonder if @115911 is having issues because my phone has no service right now.. | @294692 Let's figure out whats going on with your service Gir. DM us and we'll take a look. *KananiB
@115911 why the fuck do I have no network connection? In Romulus Michigan and can't make any phone calls | @485787 Let's take a closer look and see what's going on! Send us a DM with the details so we can help! *KittyG
"@115913 @115911 why do I have to go to the store to preorder the iPhone X? I have always been upgrading online with AT&T. Disappointed! | @269751 @115913 No need to go to the store, Ahmed! We're available at 611 or right here through Twitter! https://t.co/lH0SH5fy2m *MikeRice"
"Hey @TMobileHelp, I need help with my final bill rebate. You sent me an electronic payment but I can't find it. Phone center could not help. | @121498 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
@115714 @sprintcare @124218  Trying to help my 78 year old mom with Sprint cell plan. Extremely POOR Customer Service! https://t.co/zk327mbOMz | @485977 This concerns us. Customer service is one of our main priorities. Please DM us with what's happening -Maria Q
@115714 @sprintcare @116447 I have been with sprint for over 15 years and do not appreciate her lack of empathy & assistance. | @485978 This concerns us. Customer service is one of our main priorities and we're not happy to hear this. Pls DM if Team @116447 can assist https://t.co/k5qkHi0FMi
"@115714 You make it hard to leave Verizon when my new phone gets lost, and I'm told to go instore yet they can't help me here. #lostbusiness | @485984 You were inconvenienced and we do apologize for that. Let's look into this for you here. Please elaborate some more for us via DM. -KT"
"Will apply your refund to your next billing cycle RETURN MY FUCKING MONEY !!!!!! @115911 | @486150 Hey now, let's get this straightened out! Send us a DM and we can take a look into this. *ChanneyT"
@115911 your policy guidelines for the @115858 Upgrade program are shit. Worst customer service I've had for awhile. | @486152 Oh no! What's going on? DM us here with more information and we'll be happy to assist you. *ValerieP
@115911 your employees don't care to lose you as a customer. How helpless I feel!!! | @486153 Oh no Ramon! Go ahead and send us a DM. We appreciate you and want to know what's going on. *JilleonM
@115911 @TMobileHelp solid customer service. Been transferred to 6 people and been on hold for 20 minutes. https://t.co/gke1zf0ChC | @486154 Oh no! That's definitely not how we want you to spend your mornings! Send us a DM! :) *TiannahReagor
"@115911 ya’ll useless. You told me my deposit return was approved and I just called back and apparently it was only approved yesterday 😫 | @486156 Let's get this straightened out, send us a DM Jessi and we can assist. *ChanneyT"
@sprintcare why is sprint service horrible in the Santa Clarita area? | @486179 Having service issues? How long has this been happening? Are you the only person expeirencing this issue in your area or household? -AS
"Glad the merger is off, ready to switch back to @115911 and dump always 1 bar @115714 | @486181 We would hate to see you leave the Sprint family! Please DM us -Maria Q"
"@sprintcare is WiFi calling supported on iPhone 8/8 plus? | @486182 Hey there, yes the iPhone 8/8 Plus are supported on Wi-Fi calling. Hope this information is helpful to you. :) -AS"
"@115714 , send me my phone. Please &thanks 🤑 | @486183 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
@115913 @139703 @TMobileHelp Just wondering why I just got a letter from a collections agency. I had autopay set-up??? WTF. | @486200 @115913 @139703 We want to make sure everything is correct on your account. DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing
Man Why service moving so slow @115911 ? I paid my bill What's going on ? | @141467 Let's get those speeds moving in the right direction. Come on over to DM and we can check it out for you. *JeremyJ
"15 year loyal customer of @115911 and @115913 and was disappointed with having to speak to 4 people to pay my bill. | @486202 @115913 15 years is incredible, Mary. DM us anytime if you ever need assistance: https://t.co/cuEwtd2epS *DanKing"
"I'm leaving @115911 , this shit sucks. Back to @ATT I go. | @486203 Oh, we never want to hear that! DM us so we can keep you on the #MagentaSide. *StephanieC"
Should I take my phone to the @AppleSupport Apple store or @115911 should I take my phone to you. I have horrible reception | @365303 Hey Chanel we can take a look at that for you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
....Different Stories From Different CS Reps. Boomer Mom Was Told and Spoke W Many to MAKE Sure Everything Right.... #BYOPixel @115913 | @486318 @115913 I want to make sure we're taking great care of you both. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115913 @46416,  I'm dming with a representative but quite frankly she's extremely rude. This breaks my heart | @484307 @115913 We are truly committed to exploring every option for you, Kit. We'll continue to work with you in DM. *MikeRice"
"This @115858 #iphone 8 is just about the words idevice I’ve ever owned and @115911 buyers remorse policy is woefully not enough time... | @486319 Bruce, I'm disappointed to hear you're having trouble with your new phone. Please DM us. We're happy to help. *GiselleM"
Why does @115911 lie about their coverage @115913 ? This happens everyday in 90% of the state of NJ. https://t.co/IdGbyLVbjl | @484689 @115913 Let's check into that coverage in NJ. Send us a DM so we can help! https://t.co/5bqVYFp5Vy *JamieEnglish
@115911 why does your app never load when I log in? 🤔 | @486320 Hmmm...let's take a look with you. Send us a DM and we'll see what's going on *ErikS
"2 bad @115911 wants to charge $1300 for 2 lines so I guess @115725 will get our lines at least we don’t have @115714 no more @115913 | @486321 @115913 I don't want to see you go, Chris and Becca. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"So annoyed at @115714. Terrible service. Apparently, that 1% does make a difference!😡 | @486344 This is not the type of feedback we like to receive. Please send us a Direct Message, so that we can further assist you. -SS"
"@115714 @116447 with the merger talks ending, time to ask Masa to pour money into the network. Need VoLTE and more B41 everywhere. | @142071 Team @116447 appreciates your feedback. We are constantly working to improve our network & appreciate your loyalty while we do."
"@sprintcare FYI - this is ridiculous. I feel like I should be getting paid. https://t.co/ZrwMpsrgTQ | @453878 We apologize for that, we can confirm the clickit ticket has the correct information which will help with your request."
"@sprintcare FYI - this is ridiculous. I feel like I should be getting paid. https://t.co/ZrwMpsrgTQ | @453878 Hello Bee, I sent the request to my supervisor and she unlocked it. Is your phone connected to wifi right now?"
"@115714 . Always ""searching for service"" https://t.co/OdteKj3Lbn | @486431 Let's fix this. Please send us a DM so we can further assist. -AT"
"My mobile data service has definitely improved during today's game in Columbia, SC at Williams-Brice Stadium! Thanks @115714 ! https://t.co/WnizUAkbXR | @388319 Hi there! We're glad to hear that. Hope you can keep up enjoying our service. -EF"
"@115911 is garbage | @486462 What makes you say that, Bradley? DM us, I'm sure we can turn it around. *JoanO"
"@115913 @115911 please help... No service with TMo at house, customer care can't send cellspot out and store can't give one | @486463 @115913 I want the best possible service for you especially at home, Boris. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare for the last month, SMS, MMS, group MMS have been completely unreliable. First time in 19 years as a customer. What gives?!?! | @353679 Hi there! Please send me a direct message, so that we further assist you. - LP"
@115714 work on your customer service skills because two employees made me feel so incompetent today. 👌🏾 | @486516 Sounds like something we need to look into. Please send us a DM for further assistance. -SA
@115714 has TERRIBLE customer service. I need a new provider ASAP | @486517 Hey! Let’s get your issue solved! Please send us a DM for further assistance. -SA
Deff going to @115714 today cause there's no way my phone should be acting up like this 😒😒 | @486518 Hey Jeya. Are you having service issues with your phone? I would love to take a look into this for you. Please DM us more. -AC
Sprints services makes phones basically useless if you're not on wifi! https://t.co/vyxIjGMpLC | @486519 Does the issue happen in one or multiple locations? -RL
Sprints services makes phones basically useless if you're not on wifi! https://t.co/vyxIjGMpLC | @486519 Is the issue impacting anyone else in your household or around you on the Sprint network? -RL
Sprints services makes phones basically useless if you're not on wifi! https://t.co/vyxIjGMpLC | @486519 Hey there! Let's look into this. How long has the issue been happening? Where are you when the issue occurs? -RL
@115714 Done with it. Was misinformed. Different answers every time I call. Now bill too high. Can't afford it. | @486520 Hey there! We'd like to address  this issue. Please send us a DM So we can further assist. -JR
@115714 has terrible service let alone terrible customer service. Fuck you guys forreal | @486521 Ouch! May I ask why you feel this way? I'm here to help. -SA
"@115911 @115913 New customer on 11/1. Told I'd qualify for Pixel promo even though SIMs were shipped 11/2. Promo gone. HELP! | @486653 @115913 We're here for you, Nathan and we'll explore all options on this. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp You have all sorts of great offers for NEW customers. What do you have for long time existing customers? | @184741 Hey there! Lets make sure that you're getting the best offers possible. DM me! :) https://t.co/bwHAQCkoRc *DuncanWorks
"@115911 really fucking sucks. I’m starting to really hate their fucking services. | @486658 Woah Rasheed, what happened? I'm sure we can turn this around, DM us. *JoanO"
"@TMobileHelp Hi, any deals for the iPhone X for current customers? | @250621 There he is!  I would love to tackle your best options.  DM me: https://t.co/tdwt35PUUS *NevinBruce"
"Contacted sprint through DM like they requested still no assistance or solution. Called customer service n was told to pwr off n on #Sprint | @448319 I'm sorry for the trouble, let's get this fixed for you. Please send us a DM for further assistance. -SA"
"@115714 @sprintcare @119511 Looking to switch from sprint to whoever gives best iPhone X Deal for 2 phones! Making switch this weekend . | @116944 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
@115714 is the absolute worst. I’ve called 4 times and my issue still isn’t resolved | @430028 Hi there! What seems to be the issue your having? -L.O
"I am over @115714 I'm paying a lot of money every month for sucky internet service!!!!!!!!!!!!😡😡😡 | @486715 Wow, I get what you’re saying and I agree that something isn’t right. Send me a DM. -KJ"
@115714 really needs to get their shit together | @486716 Hi there! What issues are you having? Let's look into this. -RL
"Apparently @115714 employees can force you into a “free gift” and then you end up pay $50 for something you DIDN’T want. So pissed right now | @486717 Hey, shoot us a DM explaining to us what's going on so we can further assist you. - SP"
@115714 How much would it be to add a hotspot on my phone? | @486718 Hi Denise. We will be happy to assist you with this today. Please send us a DM for further assistance. -EG
fuck @115714 and all their dumbass employees | @486719 Hi there! What's happening? Let's look into this. -RL
"Spend $$$$ monthly with @115911 @115913 +$$ iPhone X. @115817 & @UPSHelp made & broke promise not 1, 2, 3 or 4 but 5 times
#Firstworldrant | @486746 @115913 We're here for you, David and we always want to take great care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"After 9 years of shitty service from @115911, I’m moving on. Y’all just suck. So @ATT @115725 @115714, which one of y’all want my money? | @486780 Whoa, whoa! Let us know what's up Michael! Please send us a DM so we can keep you in the #MagentaFam! *HeatherSaenz"
"After 9 years of shitty service from @115911, I’m moving on. Y’all just suck. So @ATT @115725 @115714, which one of y’all want my money? | @486780 Hey! We would love for you to join our family. To review our offers, visit: https://t.co/dwtDgGbWzU . -LR"
@115911 the worst.Called 5 times already not only was I disconnected every time but on hold over an hour and yet my issue has been resolved | @486781 Hey there Rebekah! We can assist you here on Twitter! Send us a DM and let us know what happened. We're here for you. *RickK
"@TMobileHelp can someone help me, please? | @486875 We're here for you and see your DM! We're replying back right now! *JannaPrivett"
"@115911 I call to the Rochester store and ask to speak with Chris who is busy with a customer (misinforming them as well perhaps?) | @486876 Let's get you squared away! Send us a DM, Eboni! *MelindaR"
I want to know how much my monthly bill would increase to w/ @115911 if I switched to the iPhone 8 or X as soon as I’m jump eligible but it won’t tell me online & I’m in London rn so I can’t call them. 😤 | @166605 Hey Shannon! Send us a DM and we'll take a look at your upgrade options together! *ChanneyT
"@115911 I provide all of my info and they run my credit only to tell me that my two lines will be $140!??!?! | @486876 Eboni, let us know how we can help out from here. Send us a DM. *GiselleM"
"@115911, showing max 4G reception, and this is my current performance. Is Phil/NY service broken? #Slow #Grrr https://t.co/wZ0F6uxWUW | @486878 Hey Gary. Slow speeds are no fun so I'd love to look into it with you. DM us here so we can look into your connection. *BlakeT"
"@115913 rediculous that @115911 charge $50 for returning a phone that I bought just last night. | @486879 @115913 We only want the best possible experience for you, Binh. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 is a freakin Rip off everytime u turned around there’s a bunch of extra fuckin charges | @486887 Hi there! This is not the type of feedback we like to hear, your business is very important to us. Please send us a DM. - RW"
"This rain delay in East Lansing is longer than waiting for good service from @115714 🙄😴 #PSUvsMSU | @486888 Hi there. this seem very concerning to us. Please send us a Direct Message, so that we can further assist you. -RM"
@115714 how is this even a thing? Can’t even send videos from my phone in a message #whatamipayingforagain?? A paper weight? https://t.co/qenBDB1r8s | @486892 We're here to help. Please send us a DM so we can further assist. -AT
@115714 its hard to use my phone when my signal is always bad. https://t.co/JqNbjqLZvV | @119757 Let's fix this. Please send us a DM so we can further assist. -AT
Congrats @115900 your customer service is better than @115714 | @473024 Hey! Hope you’re doing well today. How can I help? -SA
@115911 where’s my iPhone X preorder? Making me wait here | @487029 Hi Nate! Have you checked the status of your order via My T-Mobile? DM us. We're happy to help. *GiselleM
"@115911 essentially I was told oh well. So not only am I left staying with @115725. I’m stuck with a nasty impression of @115911. Smh. | @486876 Hey Eboni, I'm sorry that happened. Send us a DM if you still need any assistance, we're here for you. *ChanneyT"
@115714 your service is horrible. | @487064 Let's take a look into this for you and work towards a resolution. Shoot us a DM about your issue. -AC
@115913 your company has the worst customer service ever | @478505 @115913 I'd love to continue working with you in DM. *ZachRicketts
@115911 what's going on with this no service  issue -__- | @314112 Uh oh! That's totally not acceptable. DM us and we'll look into this right away. *KananiB
"re: my broken phone
i have made 17 different calls trying to figure out the tmobile claims process
like help me @115913
ur my only hope | @487262 @115913 I want a claim to be straightforward process for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 i ordered a new phone last week and received it Tuesday evening. The device is defected.But yet I have to pay for a new one again? | @487263 So sorry to hear about your phone, Daniel! Shoot us a DM with more info to take a closer look at this. *ValerieP"
"@115911 is ANYTHING BUT the un-carrier! #theydontlisten #theydontcare #totallyunflexible #worsethantherest | @487264 Hey there, Cheryl! What's going on? DM us so that we can talk about this! *MelindaR"
"@sprintcare @64714 I have been patiently waiting for years to finally see performance like this. https://t.co/IBYlnEquGr | @487296 Hey, thank you. Sprint is always working tediously to provide all our valued customers, such as yourself with better service. -L.S"
Wondering why @115911 makes the enrollment on Apple’s iPhone Upgrade Program so difficult. All carriers allow to order online but T-Mobile. | @243199 Food for thought for your next launch Rodrigo! If we can help out in any way send us a DM. *RodnellaK
@TMobileHelp sent DM | @184741 Excellent! I'll meet you in our DM! https://t.co/Hxjy5gDEwA *PeteHarman
....If my Boomer Moms Pixel Order Did Not Meet Regs Then #BYOPixel Offer Was/IS COMPLETE SHIT STORM💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩@115913 #teampixel | @486318 @115913 I've sent a DM your way! Thank you for your patience. *AshHebron
"@115913 quick question if I receive my @115858 #iphonex DOA who do I go to to get it fixed? @115911 said go to #apple and they say TMob | @487437 @115913 We absolutely want a resolution for you, Hector. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"10 yr customer. #Sprint doesn’t care. Transferred 4x, wasted 28 mins. Rep #4 said it’s ok if I️ go to #verizon ? I️ Was told she would help. | @487457 This isn't something we like to see. Shoot us a DM give us a chance to look into this for you. - NJ"
I have never been prouder of my company @115714 @116447 | @487458 @116447 TTeam Q marceloclaure would like to thank you for being proud of Sprint. https://t.co/rMApsV8PQY
"@115858 @115714 How ya’ll just send me an iPhone X with a faulty SIM card??? https://t.co/KDGgA9cqjl | @487459 Allow us to help. Please send us a Direct Message, so that we can further assist you. -JD"
@115714 can y'all find me a iphone X in stock somewhere please ... I'm tired of failed attempts 😣 | @487460 Did you try to order the device online? Please view https://t.co/1ce4njbAsO to see our website. -TR
"Preordered iPhone X from @115911, paid for it and geniuses from @115817 informed me that they left it on my doorstep(!?) There’s nothing there | @487645 Oh no Vladimir. DM us, let us make sure you get your phone as soon as possible. *JoanO"
"@TMobileHelp
Traded in our iphones but didn't receive any credit. Nothing has been resolved. See picture for more info #scammedbytmobile https://t.co/hVBmTXaGCu | @487646 Yikes, Madeline! I definitely want to get a resolution for you today! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@115913 wow my son wants a iPhone x my daughter wants a Samsung Galaxy s8 and my wife and me want iPhone x. Total upgrade $2952 | @396178 @115913 Upgrading is important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115714 @sprintcare why are you refusing to give me my account number? I am so confused. | @487672 To further assist, please send us a DM. -AT"
@115714 customer care is definitely not your strong suit. Price is the only reason why this aggravation is even CLOSE to being worth it! | @487673 We hear what you're saying. In that case can you let us know what's causing you to feel so? We'd like to help you out in anyway we can. - JM
"I’m also annoyed at @115714... I️ ordered me iPhone X and I️ still haven’t received it... smh | @487674 Please send us a Direct Message, so that we can further assist you. We would really like to help with your issue today. -MH"
@115725 one is thinking about terminating your services for @115714 | @487675 We would love for you to join our Sprint family. Please view https://t.co/OLXF2ShjmN to see our current promotion available. -TR
@115714 The Moto Z2's are garbage and you know it. Why did you sell me two of them?! https://t.co/XHf7ivHviF | @487676 @115714 Have we done any trouble shooting to fix the issue?
@tmobilehelp I need better service at school 😫😫 | @487819 I'd love to make sure you are #MagentaConnected! Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"@TMobileHelp Hi my tablet will not turn on at all. It was working fine yesterday and then it didn’t turn on at all charger is not the issue. | @487827 Hi there, I'd be more than happy to help you out today. Send us a DM so that I can help you further. *VictoriaR"
@115913 - 19 years with you guys and I can't get my upgrade $0 down 16days early! smh... @115911 | @349450 @115913 @115911 We want to explore every possible option for you. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice https://t.co/x1NS0hNbUc
"Just got my preordered Pixel 2 & went to @115911 to sign up but was told the promo expired. Offer original stipulated Dec 2 end. What's up? | @487829 Hey Frank, let's look into this together. Can you send us a DM so we can further assist you :) *ChanneyT"
@115858 @115714 one of y'all got me & my phone f****d up 😩🤦🏽‍♀️⚡️ | @487854 What seems to be the issue? Tell us what's happening so we can look into the issue for you. -BC
@115858 @115714 one of y'all got me & my phone f****d up 😩🤦🏽‍♀️⚡️ | @487854 We understand how important it is for you to have your device functioning correctly especially when you need it the most. -BC
@115858 @115714 one of y'all got me & my phone f****d up 😩🤦🏽‍♀️⚡️ | @487854 This isn't the type of feedback we'd like to receive and we'd be glad to assist you to have the issue addressed. -BC
@115714 I bought the iPhoneX from BestBuy & I can't activate it cause my SIM card from my 6+ doesn't work. Will it cost anything to activate | @487855 Hey! Are you getting an error when you try inserting the SIM card? Have you tried activating the phone and getting and error? -SV
I spend half my life waiting on @115714 to give me some service. 1% of @115725 my ass. 🖕 @115714  it's over. https://t.co/H2SbkysL5Y | @189882 We hate our customers to feel this way. Send us a DM let us get this addressed. - NJ
"why are u guys still even in business, u guys are straight fucking trash pls shut down ur garbage company thx @115714 | @487856 Hey, what's causing you to feel this way? Please DM us with details, lets look into this for you. - NA"
@115714 so do you care that you are selling phones and accounts to thieves? Not responding to victim? YOUR FRAUD DEPT NEEDS TO CONTACT ME | @487858 Allow us to assist with this. Please send us a DM with your contact number to further review.
@115714 told me I have to wait a few weeks for my iPhone X because it's back-ordered even though I pre-ordered it 🙁 | @487859 Have you used https://t.co/hqOnhxa5KC to check the status of your order? -JR
"#Sprint needs to fix their customer service and ways ASAP, 2hrs47mins lost and people even threatening me . Not cool sprint | @487860 Hi, Please send us a direct message to continue assist you. Thank you"
@115714 @sprintcare @124218 Sprint has the most incompetent people working for them... 🤔 | @487900 Team @116447 will be more than happy to assist you.   Please DM your contact information.
@sprintcare can you respond to my dm? | @433837 When did you get your upgrade?
".@sprintcare you suck bro | @487901 Wow, what's going on? We want to help you. - CE"
"Aye @ATT buy me out my contract with @115714 they service is HORRIBLE | @487902 Hello, what's going on and how may we help you?"
I wish @115911 would send me my phone that was supposed to arrive yesterday! 🙄 | @488041 Aw man! I want you to have your iPhone X ASAP! DM us here so we can look into your order with you. *BlakeT
@TMobileHelp if I pre order one. What is the date when I’m supposed to get it? | @477329 Hey there! You can check out all of our estimated shipping dates by following this link https://t.co/fFQ24plBMY. *ChrisScott
"@115714 why are your stores unprepared to activate new iPhone X? I’ve tried 2 store and no SIM cards! | @488068 Good day, please shoot us a DM. - FS"
"@115714 f-ing sucks! Someone📱 is off for NON PAYMENT! I’m trying to PAY to RESTORE SERVICE! #Sprint wants 6-10 digit PIN!🙄 Jesus! WTF!😡 | @488069 Hey there. What seems to be the issue you having when trying to pay your bill? Let us know, we'd be happy to help. -  CF"
"This is how @115714 helped me today, by completely ignoring me . WE ARE GOOD ONE MINUTE SPRINT, then the next you drop the ball https://t.co/FTQmeqasat | @488180 This isn't how we deal with our customers. What issues are you experiencing besides this? Send us a DM let us help. - NJ"
@115714 you’re worthless | @459365 We don't want you to have problems. What's the issue? -ES
"@115911 @115817  was so excited for my iPhone X to come in, then I got nothing in the box. T-Mobile told me there was nothing they could do. https://t.co/e98fzARN9w | @488309 Oh no Marc. DM us, let us make sure you get your iPhone X. *JoanO"
@115911 @TMobileHelp on my way to switch to @ATT unless you dm me in 3 minutes. | @488310 I'm here! Send me a DM and let me know what's up! :) https://t.co/zXrDYDCnIa *Bridget Wren
@115913 pixel2 offer for current customers without need to add a line? | @488311 @115913 Click https://t.co/Mww69Rzn7a to send me a message so we can chat about this offer. *AshleyNelson
"@115911 what security updated friday | @263223 Mark, we're happy to help. We'll just need additional info. Please DM us. *GiselleM"
"I've had the worst week in customer experience. I think @115911 is trying to drive me insane. There's no other explanation for it. brb, seeking the self-help section at Amazon. | @488312 Oh no, Megan! What's going on? Send us a DM here with more info to chat about this. We're here for you. *ValerieP"
I️ can’t make this stuff up. They literally keep stating the same thing. Never in life received a booklet on insurance. All is well @ATT works just as well in my town. @115911 literally is growing so fast so quick their losing their great customer service attitude. https://t.co/pGlwGtKFT4 | @488313 We want to do everything we can to assist you.  Please send us a dm to better assist you. *DyanaOrtiz
@TMobileHelp hi i need help | @488314 I'll be glad to help! I'll send you a DM now! *JoylynnD
"@TMobileHelp can someone really give me answers =/ | @488315 Hi, T-Force is here to help! send us a DM *EdgardoM"
"@115714 for as much money I pay a month for service it’s quite horrible 😒 | @488353 Hey there, Its seems like you are having issues with your service , Lets chat send me a DM. -KJ"
@sprintcare I’m out of country and trying to upgrade data service but I can’t talk to anyone. Your automated service only leads 2 billing | @488354 This looks like you need some assistance. Shoot us a DM let's get this fixed. - NJ
"@115911 & @115725 someone is trying to use my identity to get an account with y’all. What do I do? | @488485 HeyThere! That is not what we want to hear! We are here for you! Dm us, we want to look more into this for you! *DayoG"
@115911 I’m eligible for my upgrade soooooo... y’all gone let me trade in my 6 plus and my 7 for the X? Or Nah? 🤔 | @488487 Of course! DM us so we can talk options 😎 *ElleA
@115911 @TMobileHelp @115913  plz fix the speeds on Catalina island (Avalon) California | @488489 @115913 Coverage is key. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
Between @115911  and  @115714  which one of y’all got the best deal on the IPhone X tryna see who ima go to | @488516 We'd love to have you join the Sprint family. Please visit https://t.co/OLXF2ShjmN to see our great promotions. -DJ
Between @115911  and  @115714  which one of y’all got the best deal on the IPhone X tryna see who ima go to | @488516 Darrick! Send us a DM. We'll gladly hook you up :) *ErikS
@TMobileHelp Hey! I need a receipt of my Moto Z2 Force purchase so I can claim a reward. May you please send me one as a PDF? Thanks! | @195519 I'd love to help get you taken care of. If you want to DM we can go over your account. https://t.co/UjLZ4Px65q *MakLarson
"@115911 @TMobileHelp @115913 was on @115990 now @ATT & both of them punish us for having unbranded, unlocked phones. Does T-Mobile? | @293602 @115913 Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
Hi @115714. I'd like to discuss possibly switching over from @115911 . Can you guys give me a call for further discussions ? | @348478 I'd love to work with you together in DM how we can keep you part of the fam :) *HarleySumida
"Hi @115714. I'd like to discuss possibly switching over from @115911 . Can you guys give me a call for further discussions ? | @348478 We would love to have you join our Sprint family, please reach us via DM for more details. - VC"
@TMobileHelp is the Pixel 2 offer still valid? The link in your PR doesn’t seem to work anymore? https://t.co/vNv1Gmb1av | @488631 If you want to DM me we can look into your account and see if you qualify. https://t.co/UjLZ4Px65q *MakLarson
@115913 who do I get in touch with to fix my bill that hasn't been corrected for 8 straight months? | @488632 @115913 Accurate billing is a must. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@TMobileHelp where can I find the specific terms of 17SAMN8BOGO? | @488633 Hey! The deets are here https://t.co/l29hVXITgw but shoot me a DM here https://t.co/QHDTFHxSPu if you have more Q's! *KrystnYogi
@TMobileHelp why are you denying BOGO promotions for longtime customers? | @488634 Hey Dave if you can send me a DM I would love to take a look into your account and see whats going on :) *JustinCash
Hey @115714 this doesn’t seem right...with 3 bars on LTE shouldn’t I have better speed? https://t.co/txqysF58yJ | @488652 Allow us 2 look into this 4 u. Does this issue occur in 1/more areas? DM us the nearest cross streets & ZIP where you're affected. - NA
@sprintcare @116447  Given another to screw up my account & Sprint didn't disappoint.  I guess there is something 2 being consist. | @360752 We are sorry to hear of the inconvenience. A member from Team @116447 will be reaching out to you shortly.
"I'm done wasting my time with @115911 
Truly unpleased with their customer service already. 
Hope @115725 has something for me. | @488753 We wouldn't want to see you go, Danny. Please DM us. We're happy to help you. *GiselleM"
@TMobileHelp  I just got 8 PLUS from Costco and when i am entering the promo code 17C300iPHONEX  it does not work | @488754 Thank you so much for reaching out regarding the new IPhone 8 plus.  Can I have you DM us please? *AaronB
@115913 any help here. Your twitter team is regurgitating the same info. Any way I️ can speak to you or sievert? | @488313 @115913 I am here to help. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115911 Both my wife and I are experiencing pretty horrible issues with making and recieving calls for the last 2 months (Pixel and Pixel XL). Is there anything you can check or correct on your end before I RMA our phones? | @488812 Hey Zach! Thanks for reaching out to us about this, send us a DM and we'll see if there's anything we can do! *ChanneyT"
"@115911 I need phones for 15yo & 13yo. Any deals on @AppleSupport iPhones or is this how @125607 plans to win over kids? | @488913 We've got you, check out these amazing deals! DM us if you have any questions! https://t.co/2ACBIAp6JT *JasmineP"
@117735 @att @115913 you guys suck 2 months and you still haven't removed a charge for a phone I SENT back!!! | @488914 @115913 I want to look into the billing with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"4 bars and no service. Why do I pay you guys my hard earned money for again, @115714? | @488952 How long has the issue been occurring? Is there anyone else being impacted by the issue? -BC"
"4 bars and no service. Why do I pay you guys my hard earned money for again, @115714? | @488952 We understand how frustrating service issues can be especially when you need it the most. -BC"
"4 bars and no service. Why do I pay you guys my hard earned money for again, @115714? | @488952 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue also affecting talk, text or data? -BC"
"4 bars and no service. Why do I pay you guys my hard earned money for again, @115714? | @488952 This isn't the type of feedback we'd like to receive from our valued customers and we'd be glad to assist to have the issue addressed. -BC"
@115911 hello. i’m thinking of switching to y’all. i hate @115714 | @191663 This is definitely not the way we would like you to feel. Can you let us know why you feel this way? -PP
"Hi from Montreal! Sorry for such little updates, @115911 won't let me connect out here so I'm enjoying it phoneless 🤷‍♂️ https://t.co/BTHpefI7km | @383183 Yikes! Send us your exact location, Jeff! We want to make sure you can capture your adventure! *ElleA"
Sorry @TMobileHelp @115911 i worrie about  it Monday yall fuck taking fuck long so fuck  it in I'm deleting this app for a bit . | @489052 Here's my DM: https://t.co/1z5XewtUia *NicholasKale
Sorry @TMobileHelp @115911 i worrie about  it Monday yall fuck taking fuck long so fuck  it in I'm deleting this app for a bit . | @489052 I apologize that you're having problems with an app. DM me so we can get a resolution! :) *NicholasKale
"Having issues with connectivity on Data and Hotspot, received a message saying my HotSpot will be slowed @TMobileHelp ... been slow to begin | @489053 Slow speeds are not the business- send me a DM so I can help! https://t.co/W3cyuk6dh9 *DebiChavarria"
"@115913 when your subscribers try to opt-out of arbitration, the call center simply disconnects the call.  Needs your attention! | @____B____ @115913 Thanks for the feedback. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
@sprintcare fix your network in Ann Arbor Michigan.  No data doesn’t work | @181264 We are sorry to hear you are having problems with data. If you can please send us a DM with an address for further assistance.
excuse me @115714 why do u make it physically impossible for me to own the iphone x without spending my entire label advance? | @489087 We would be happy to answer any questions that you have . Please send us a DM if you need further assistance.
@TMobileHelp my data connection isn't working at all and my bill is paid. Is there an outage in the SF Bay Area? | @489175 Let's get you surfing the web! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough
i hate TMobile .. idk why i made my mom switch phone carriers 😑 @115911 #TMobile 🏌🏽 | @489176 Oh No! We would hate for you to feel that way. Please DM us so we can assist you. *AndreS
@TMobileHelp hey yo! I’m trying to determine if I need to put a down payment on my X upgrade on JOD? | @489177 Hey! Send us a DM and we’ll go over all of your JOD needs! *AnthonyS
"@115911 how come I cannot uninstall the T-Mobile apps? Very annoying notifications that are unnecessary. I disabled it, now get issues. | @489282 What kind of issues are you experiencing? DM us so we can assist you. *KananiB"
@TMobileHelp why does my LTE suck ? https://t.co/rkeCywIPWJ | @406690 We can do better than that! Send me a DM! https://t.co/zXrDYDCnIa *Bridget Wren
Can’t get any assistance by phone.  Why are your reps  soooo rude @115911 | @489285 Yikes! We take customer service seriously and this is not what we're about! DM us so we can get this turned around! *ElleA
"looks like @115911 don’t want you to have the @115858 upgrade plan instead want to sell there own plan. Stucks @115911 #customerDontCare | @489286 Eric, what do you mean? We're here to give you the best possible upgrade experience! Send us a DM! *TerriL"
@115913 please contact me | @241653 @115913 I am here to help and will reply via DM right away. *AshleyNelson
"@115714 I never have service on my phone even when it has full bars.  Others around me have service!  What is wrong with my phone? | @489318 Hey, does this issue occur in one or multiple locations? DM us the nearest cross streets & ZIP where you're affected. - NA"
"@115714 WHATS THE ISSUE ?? | @489319 Hey, Please send us a DM so that we can further assist you. -SH"
"@115714 
why your service so trash
Y can't I talk n web surf 
@ da sametime
Y can't u be like @115911 @115725 @ATT | @489320 Hi there, This is not the way we want you feel. Please send us a Direct Message, so that we can further assist you. -RM"
"@TMobileHelp can you guys help me out please | @188089 We're here for you, Jess! Send us another DM and I can get back to you! *RozLancaster"
The only place I would complain about my @115911 service is my house. Good thing I have WiFi calling 👍🏼 https://t.co/kS3d9duznO | @489411 We may be able to find a solution for you Caison. Let's see what we can do to improve those upload speeds at home. DM us. *KananiB
Wait I can't pay off my pixel 2 with you guys anymore??? What the heck? The website says I still have time!!!  @TMobileHelp @115913 https://t.co/dP34upKZo5 | @489412 @115913 I want to look into this with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@TMobileHelp can you answer a plan question for me? | @489413 We most certainly can!  Can you shoot us a DM please? - https://t.co/Llbz2sQI37 *JohnKuhn
Imagine the luxury of getting even one bar of service from @115911 in downtown Los Angeles for once | @350192 We're still here to assist! DM us when you're ready so we can have a look. *ElleA
Fuck @115714 | @489433 Can u inform us on what have u feeling this way? We would love to look into it.-DD
@sprintcare are y'all having network issues in the New Orleans area? Text messages are running days behind | @489434 How long has the issue been happening? -L.O
"No matter what phone I have my service will always fucking suck smh @115714 | @214927 Hey, are you having issues with your voice, text or data? DM us with the nearest cross streets & ZIP where you're affected. - NA"
"@115714 YALL DATA SLOW AF | @489435 Hey Kae, Let me take a look at your service. Send me a DM. -KJ"
@115913 SO's backordered Pixel2 arr'd 2day. Went to switch her from VZW but promo ended 2 days ago. 😧 Any MagentaMiracles possible? | @489488 @115913 I want to look into this with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
Hey @TMobileHelp why does my app say I have a 256gb iPhone 8 when I got a 64 gb one? https://t.co/4yN0VTt0zj | @413358 We can definitely help! Send me a DM and I'll take great care of you: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
Hey @TMobileHelp why does my app say I have a 256gb iPhone 8 when I got a 64 gb one? https://t.co/4yN0VTt0zj | @413358 It is possible the app is reflecting what is listed on https://t.co/9cBIeO8j44. Are you able to check what device is listed there? *KevinW
"My @115911 service quality seems to be unusually poor this evening in the Salt Lake Valley. Nothing is loading, I even restarted my phone. https://t.co/fwENevvHpW | @489489 Thanks for bringing this to our attention. We're happy to check into your coverage concerns with you, Chayse. DM us. *GiselleM"
"Sprint Customer Service sucks @115714 so @115725 what’s popping blood? | @489520 Hi there! This is bad to read. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"@TMobileHelp Thinking about upgrading to iPhone X, but still thinking due to cost. Can trade in my 6 - how long does $300 offer last? | @324201 Hey Kevin! That offer is for a limited time, so act fast! DM me for deets https://t.co/iUlnGXy3Ha *VinnyFrancisco"
Still thinking of switching to T-Mobile? @115913 | @489590 @115913 We would love to have ya join us. Click on my picture https://t.co/Mww69Rzn7a to send me a DM with any questions. *AshleyNelson
"I feel like @115911 is a scam; I know of no one who has it, yet they're a huge cell phone company? | @489591 Really no one? I have it. That makes 1 person! *NaeJ"
@115911 customers have been without service on their phones since 11/1 with no notice that you no longer support certain frequency bands | @125943 I would love to look into this! Send us a DM and I'll be on the case! *TylerBrown
"@115913 @115911 I have family moving to Jay,FL north of Pensacola, how’s the service, I’m trying to have them ditch the red!!!! | @116275 @115913 Would love to have you join us. Check out https://t.co/11iMEjUvSt for this area. *AshleyNelson"
C'mon @TMobileHelp i've always bragged about having great signal but in the #EastCoast i haven't bn able 2 place/send call/txt the whole day | @129846 Oh no! T-Force is here to help! Send us a DM and we’ll get it fixed! *AnthonyS
"@TMobileHelp I’m waiting for my Apple Watch to arrive once it’s no longer back ordered. But, I do have some questions, can we DM? | @274916 For sure! Shoot us a DM and we can help you out right away! ^^ https://t.co/znHA9pL0mM *BrendanLee"
"@115714...”Please, work on your signal strength in DBQ, IA. It’s riding on the verge of deplorable...Please & Thank You” | @489874 Please send us a Direct Message, so that we can further assist you. - NR"
"@115714...”Please, work on your signal strength in DBQ, IA. It’s riding on the verge of deplorable...Please & Thank You” | @489874 Hey this is very concerning to us, we're here to help. Allow us a chance to have a resolution to your concerns. - NR"
@115911 I ll follow you all and make an amazing YouTube review if you let me switch from Verizon to you all and give me a welcoming hug. | @489880 You can totally get a hug! DM us so we can talk more about this! *MelindaR
"@TMobileHelp Did y’all remove chat from the iOS app? Can’t find it (or much of anything anymore, really) in there after the recent update. | @253800 Thank you so much for reaching out regarding the T-Mobile app.  Can you send us a DM? *AaronB"
@TMobileHelp My iPhone X is supposed to have AppleCare+ through your insurance but I don't see it anywhere | @427184 I will make sure you're covered like hair on a Wookiee!  DM me: https://t.co/tdwt367vMq *NevinBruce
"My service been slow AS FUCK

Wussup??? @115714 | @489907 Allow us to look into this for you. Please send us a DM with your location so we may further investigate the area."
"@sprintcare Why is my phone constantly showing No Service, when Im connected to WiFi?  See major connection problems throughout. #Sprint | @327821 Can you please follow us and send me a DM for further assistance. -KJ"
"With how at @115714 works I’d be better off just paying for 3g rather than Lte b/c I️ don’t get any service ever , just paying extra money for nothing | @328434 Hey Rayna. Is it that you're experiencing service issues? Let us know, we'd like to help. -TN"
@115714 should I get the iPhoneX or should I join T-Mobile again | @489911 The X seems like the better choice! ;) -AC
"@115714 Despite a number of calls to your customer service, I still have not received my statement credit related to the AAA membership promotion that I registered for, along with my spouse and son, on July 29.  When will I be credited? | @489913 Please send us a Direct Message, so that we can further assist you. -JE"
Yo the @115714 network got so good in Santa Paula all of a sudden. But I’m still tryna switch off to AT&T or Verizon tho lmao | @489914 This is very concerning. Can  you tell us if you are the only person experiencing this? Tell us why you want to switch? We want to make things better. Send us a DM so we can talk. We are here for you. -LL
"I guess ""total equipment protection"" means Sorry, you have to rebuy your phone or pay us a $200 deductible for a phone you did not break. 12 yrs with #Sprint never needed to replace a phone, but the hassle is unreal. #Asurion is awful #Sprint is getting there | @489915 Hi there! Please send us a Direct Message, so that we can further assist you. -MM."
"@sprintcare Why does my bill go up every month? I call, you fix it, and then it's wrong again? WHY?????? #liars | @313430 Please DM us if there is an account or service concern we can address"
Can you switch a @115714 phone to @115911 service? | @489917 This is very concerning. Can you tell us why you would want to switch? Allow us to address the issue. Please send us a Direct Mesage so we can help. -LL
"@116447 Get a email about a special pricing  on an upgrade iphone.  Get the phone for my daughter, have been calling every month for 4 months to get billing right.  Still wrong.  Your customer service is no good. | @211982 We are sorry to hear this. Please send us a DM and let us know when a good time to call you for assistance would be."
@115714 can I have my #iPhoneX now pls? 😭😭😭 | @490130 Hey. Did you pre-order your iPhone X? Have you visited https://t.co/xJXdj2F9rR to see when your device ships by? -KW
"So, @115714 is it possible to only pay 50% of my bill? Seems fair since that's about the percentage of time your signal works. | @490131 Hi there, this is not the way we want you feel. Please let us know why you felt this way? We are here to help. -RM"
"It’s sad that I ask at least 20x a year, Why do I still have @115714 | @392242 Hi there, we want to help. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"If @115725 doesn’t get it together and stop “restricting” my calls, I swear I’m switching to @115714 | @490133 We would to have you join the Sprint family! Here is a link to our most current promotions https://t.co/OLXF2ShjmN -Maria Q"
"In addition to reception dropping out regularly, now my texts are sending upwards of 7 times to people. Ugh. @sprintcare | @490134 Hey there please allow us to take a look into this for you. Please send us a Direct Message, so that we can further assist you. -JR"
"@115714 does Sprint Report credit information to The Exchange, NCTUE? | @490135 Please send us a DM. - LP"
Lies https://t.co/E6ygSbVV0V | @490136 Feel free to reach out to us via DM if you are experiencing any network concerns. -Team @116447
"thatmoment #TMobile can't help but #sprint can, I said a month ago I'm possiblyswitching carriers #TMobile obvi dont care about ppl #Sprint | @490137 Hi there! We'd be happy to have you be a part of our Sprint family! Check us at: https://t.co/vmQEcCG8fV -WF"
.@116447 your @115714 Vets stand mission ready to become the best carrier in the Nation. Time to #earnthis! https://t.co/SKKKHMS68O | @286583 @116447 Team @116447 is very proud of our Veterans.  Keep up the good work. https://t.co/rMApsV8PQY
"Hey @sprintcare I’m actually ahead of my payments so can we fix this so I can get a new phone https://t.co/Wqmam6tf0d | @490383 Hey there, we'd like to discuss further with you. Shoot us a DM s we can get started right away. - SP"
"@115714 this weak ass service connection is pissing me the fuck off ! | @490385 This must be frustrating, could you follow and DM so we can look into this issue. -KP"
@115714 this weak ass service connection is pissing me the fuck off ! | @490385 Hi there! Thank you for reaching out to us. We're sorry you feel this way but we're here to help. -KP
Does not care about customers. make promises and not keep them..don’t care about customers who have been with them over 10 yrs.  @115714 | @490386 Thank you for being a loyal customer to us! Please send us a DM. We want to change the way you feel. -SH
"My service is terrible @115714. It takes a minute or more for a simple video to load. Consistent dropped calls. #frustrated | @490387 This must be frustrating, could you follow and DM us so we can look in to this issue. -G.C"
"Dear @115714, 

You have great plans but horrible customer service. Both in person and telephonic. 

Best, 

A near fed up customer. | @490388 You deserve the very best service available and we are here to help! Pls DM -Maria Q"
"How is it that I’m in the middle of a city, yet have only 3g? Thanks @115714 
Loving the “1% difference”. | @490391 Hi Shawn. This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
I swear @115911 is the most difficult service i have ever had💯 | @490413 Are you experiencing less than the best? Let us know. DM US! 😞 *TiffanyH
Thank you @115911 for canceling my iPhone Xs preorder that I did on on day one. | @490415 Woah! What happened? Send us a DM and we'll get some more information on this situation *ErikS
I honestly feel like I can have a meaningful deep convo with @TMobileHelp because they’re chill as fuck in DMs lmao | @490416 T-Force is always here for you! :) *RoseAdams
@TMobileHelp when’s my iPhone X preorder going to ship? I have a huge shipping window and Apple has decreased their shipping time! | @292950 I would love to check and make sure that everything is as amazing as you are!  DM me: https://t.co/tdwt367vMq *NevinBruce
@115911 anyway we can trade the iPhone 6 for the iPhone 8?! | @435683 Of course you can. Tell us more about your current device in a DM. *NaeJ
T-Mobile sucks they give you unlimited data but the speeds are so slow it takes two minutes plus for any pictures to load @115911 | @490417 Hey John! Let's make sure you're getting the most out of your data! Send us a DM and we'll chat *ErikS
"@115911 is the worst | @490418 Ouch! Why do you say that, B? Dm us so we can get this turned around! *ElleA"
"Hey @115911, what’s up with those Overwatch bronze final seats glitching? @65157 | @490422 Hi, Pietro! Could you DM us details so we can check it out? *ElleA"
"@115913 I want an iPhone X but can't afford the $279.99 down payment for Jump on Demand. Are you able to help me out with this, please? | @490423 @115913 Let's explore all our options, Mark. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp must not want to help people too much. Especi6when it comes to upgrades | @184741 I've got your back! Meet you back in our DM! *PeteHarman
"@TMobileHelp (2/2) i’m not sure what to do I’ve tried to restart it does not work at all I’ve taken out the Micro SIM card. Alcatel 1 touch | @487827 Oh no, send us a DM so that I can help you get this fixed. *VictoriaR"
"Would @115725 help get my fiance out of @115911 and on my plan? They're screwing her big time and she doesn't even get service in our home | @490549 Woah, James. Tell us what's happening, we'd be happy to make sure she's a happy member of our family. *JoanO"
@115913  what happened to the chat option inside the T-Mobile app. I loved it and now it's gone :( #nowyouregone | @490550 @115913 Its a nice feature. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@367493 @TMobileHelp Will the new razer phone work with Tmobile and can I get it in store or only from razer? | @490551 Thanks for reaching out, Jordan! I'm looking into that now, I'll be right back with some info! *Bert Louis"
"@367493 @TMobileHelp Will the new razer phone work with Tmobile and can I get it in store or only from razer? | @490551 So it doesn't look like we will be selling the Razer directly through T-Mobile, send us a DM and we'll get you some details! *Bert Louis"
I hate @115714. I really do | @490582 We don't want you to have problems. What's the issue? -ES
@sprintcare is there an outage at 68101? | @490747 Shoot us a DM so we can review this info for you! - SP
"Can’t believe @TMobileHelp Lied to me Again. Overcharg me for a yr, fixed that By Signing Me Up for stuff that will cost mo fees w/o tellin! | @490796 Oh no! I want to make this right. Send me a DM so I can help: https://t.co/JeuDhfsNjR *NatalieKelm"
"@115911 & this high speed data shit making me mad🙄 | @490797 We can't have you mad, so let us get to work on those speeds. Send us a DM so we can help. *JPL"
You gotta love @115714 for delivering my iPhone X on the day it releases 👍🏼 Love you Sprint!!!!!! | @490819 We're glad you're enjoying your new iPhone X! -PB.
"I pre-ordered my mom the iPhone X, we got it and it doesn't turn on at all. Not @115858 or @115714 can help. Wow amazing customer service 🙄 | @490871 We understand how disappointed you must feel after all the anticipation. Let's look into this for you. Please DM for further assistance. -KT"
@115911 your internet is EXTREMELY slow today !!! What's up? | @490909 Let's check it out Diancarlo! We'll get to the bottom of this. DM us! *KananiB
No @115911 store around me has the iPhone X & they have no idea when they’re having it.. this happened with the iPhone 7+ & now the X 🤦🏻‍♂️ | @490910 Hey A! This device has had incredibly high demand during pre-orders. DM us here so we can get one ordered for you! *BlakeT
@TMobileHelp  TMobile employee charged 4 allegedly stealin explicit photos from woman's phone via the @136083 App https://t.co/rxX3dnTUv3 | @159526 We don’t tolerate this type of behavior and are actively investigating. We are also cooperating with law enforcement. *NatSmith
"@115911 how come I am on 4g and some else else with T-Mobile has lte. I always get the worst reception compared to other people | @491031 Having strong connection is important to me! Let's take a closer look at what's happening, Jason. Send us a DM. *RickK"
"@115911 I updated my phone today and lost all my pictures but iCloud imported everything else over? Can you help? 😬 | @152652 Hey there, Brittany! We are here to assist you! DM us so we can talk! *MelindaR"
Had to sit and wait at the @115714 store two nights in a row and I still don't have my new phone.... I have no words. | @491061 This does sound concerning. What are you being told at the store pertaining to the phone? -AH
"Don't buy phones from @115714 because they don't unlock them | @117306 Thank you for bringing this to our attention. This isn't what we like to hear from our customers. Send us a DM, lets talk. -PB."
@TMobileHelp y am i not getting a signal? What is going on?! Been like this for hours!! | @491137 Yikes! We don't want you going disconnected! Send us a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
@TMobileHelp @AppleSupport since my phone only 2 days old and the screen is cracked due to the strong speaker how do I get it repaired ? | @491138 We'd love to go over your options! Send us a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez
@TMobileHelp Hi I just looked at my bill after giving your company another chance to get it right and it still isn't there!!!. 5 months! | @194243 We're here for you! DM so we can help. Thank you! https://t.co/Qz0L1xpZB7 *MikePerez
"@TMobileHelp do You guys have the iPhone in stock in stores? | @491139 Unfortunately, ue to incredible popularity, T-Mobile will have very limited iPhone X inventory in-store. *DavidS"
"@115714 You promised me a price to keep me from leaving and now customer service says they have no record. Should have switched a month ago. | @491155 This sounds a bit troubling. Allow us to assist. Please send us a Direct Message, so that we can further assist you. -TN"
"@115714 Hey I ordered 2 #iPhoneX ‘s that were supposed to be delivered YESTERDAY now @115817 tracking says Nov 6th! #wtfisgoingon 😳 | @491156 Send us a DM, lets check this out. -PB. https://t.co/rMApsVqrfy"
"@115714 A new cust can get $350 off of a Pixel 2 but I, a cust for at least 8 years can't? | @491170 Hi Zach, thank you for reaching out. Please send us a DM for more information about the promotions. =) -DC"
"@115911 is by far the worst experience I've had with any business. | @491192 That's not the experience we want for you, Billy! What's going on? Send us a Dm so we can get this turned around. *ElleA"
"@115714 is the network down in Des Moines. | @491198 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
"@sprintcare what's going on with my phone ? All of a sudden it thinks I'm a Verizon customer ? Wtf...help plz | @491201 Hey there, send us your zip code so we can look into this for you. -KY"
@sprintcare what's going on with my phone ? All of a sudden it thinks I'm a Verizon customer ? Wtf...help plz | @491201 Please send it in a DM. -KY
"@sprintcare outage in Stockbridge GA area?  Atlanta Area? | @491205 Please send us a Direct Message, so that we can further assist you. -PP"
@sprintcare outage in Stockbridge GA area?  Atlanta Area? | @491205 This is concerning to us. Please allow us the opportunity to look into this for you. -PP
"@sprintcare is there something wrong with the network my phone has been on 1x for a half hour now in reno, nv | @163752 Hey there, send us your zip code in a DM. -KY"
"@115714 @sprintcare Why is data service down in Chicagoland? Any update on when it will be up and running? | @491209 Hi Aaron, we messaged you privately. Please review. -ResolutionSup SR"
"@115911 definitely smh and wanting to switch to a different carrier omg what a stupid company...@115714 here I come | @467626 Woah what's wrong, Greg? DM us, I'm sure we can change this up for you. *JoanO"
@115911 definitely smh and wanting to switch to a different carrier omg what a stupid company...@115714 here I come | @467626 We'll be here in case you need any assistance or have any inquiry you would like us to answer. -LR. https://t.co/rMApsV8PQY
@115911 definitely smh and wanting to switch to a different carrier omg what a stupid company...@115714 here I come | @467626 Hi there! We would love you to form part of our Sprint Family! :) -LR.
"@115911 ur supervisor was so rude to me. The tech on Tmobile told me a T mobile one plan would be cheaper with unlimited everything. Smh | @467626 Hey there, Greg. We want you feeling the #MagentaLove! DM us so we can talk about this! *MelindaR"
"@115714 you suck , do better ! Annoyed 🙄 | @491290 Hey there! What has caused you be annoyed? -JC"
"@115911 I was hoping to bring my Pixel2 and swap over from Sprint this weekend for your rebate, I don't see the promo anymore- is it over? | @491351 Aloha Tina! Can you send me a DM here: https://t.co/JEMr7uozmi so we can chat more about the Pixel offer? Thank you! *AshHebron"
Looks like I’m switching to Sprint because I only have to pay $36 today instead of $443 for iPhone X. My credit is good too smh @115911 | @299305 My name is Sarah and I am going to jump in to help you out. Please give me a few to catch up on the conversation. *SarahScherman
"@115913 Did @115911's #Pixel2 offer expire? The link just redirects to the main T-Mo home page now. :(  https://t.co/Jijor2dxfp | @491404 @115913 I want to look into this with you, Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
@115911 hurry and ship my phone ! Thanks! | @491405 We can take a detailed look at your order status April. DM us and we'll see what's up! *KananiB
"Dear @115714 its been a nightmare being a customer of yours since august. Im being charged for breaking a lease I never broke & .... | @491406 Allow us to look into this issue. Please send us a Direct Message, so that we can further assist you. -SD"
"@115714 FIX YALL GODDAMN SERVICE HOW TF MY PHONE KEEP HANGING UP WHILE IM ON FACETIME 😡🤬 | @491407 Please send us a Direct Message, so that we can further assist you. - NR"
"@115714 FIX YALL GODDAMN SERVICE HOW TF MY PHONE KEEP HANGING UP WHILE IM ON FACETIME 😡🤬 | @491407 Oh no! This is very concerning to us, allow us a chance to have a resolution to your issue. - NR"
"Hey @115714 why can’t I  return my new phone at the retailer closest to me | @491408 Hey we're here to help. Please send us a Direct Message, so that we can further assist you. - NR"
@115913 being exposed to security hazards. | @491483 @115913 Let's see what we can do for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"The “customer service” provided by @115714 is the worst I’ve ever experienced.  Pathetic. Working same issue for 2 mnths | @491497 Oh no! This isn't what we strive for! Please send us a DM, lets work this out. -PB."
@TMobileHelp can somebody call me | @206037 Send me a DM with some additional details about what is going on! https://t.co/izQCWNdYgX *NickSuzuki
@115911 @115913   A jump program for phones broken during the Maria seems like a good idea right about now #sg7dying #brokenscreen 😂😂 | @128516 @115913 You need a working device. Click https://t.co/Mww69Rzn7a to send me a DM so we can chat. *AshleyNelson
@115913 I am so frustrated with TMo. My iPad 200MB FDFL was taken away from me without my consent even though I was grandfathered in. :( | @381646 @115913 I've got your DM and will be replying shortly. We'll get this figured out. *ZachRicketts
"I️ see @115714 just gone make me get the iphone 8. My phone been fucking up ever since i️ updated it. | @491620 Please send us a Direct Message, so that we can further assist you. - NR"
"I️ see @115714 just gone make me get the iphone 8. My phone been fucking up ever since i️ updated it. | @491620 This is very concerning to us, we're here to help. Allow us a chance to have a resolution to your issue. - NR"
"@116447 @sprintcare  What is going on with my phone, stranded and have no service, sprint chat telling me to call #doesntmakesense | @491621 Please send us a Direct Message, so that we can further assist you. - NR"
"@sprintcare What is going on, I have ""no service"" and cannot even get assistance through your website.  This is crazy, #sprintnoservice | @491621 This is very concerning to us, we're here to help. Allow us a chance to have a resolution to your issue. - NR"
"After almost 20yrs of service I'm breaking up with @115714.c.s asked me why I needed my own account number! @sprintcare  #badcustomerservice | @487672 We would hate to see you leave us! Please send us a DM, lets work this out! -PB."
"@115714 your service is unacceptable 😒😡😤 | @491638 Please send us a Direct Message, so that we can further assist you. -AL"
"I cannot reconnect to your network. I have no mobile data 😩😡 @115714 @sprintcare | @491639 So sorry to hear that. Please send us a Direct Message, so that we can further assist you. -DJ"
@sprintcare outage in 60453.  No data period.  A long time customer that’s getting agitated.  Please reply. | @491647 Hey! Could you tell us how long this has been happening? -AL
"@115714 text me. 5158652005 | @491198 However, you can send us a Direct message to further assist -PP"
@115714 text me. 5158652005 | @491198 Please remove your contact number from this forum due to it being private and confidential. We're unable to send you a text message. -PP
"@sprintcare I have no internet service in St. Louis, are others reporting the same from this area? | @491649 Please send us a Direct Message, so that we can further assist you. - NR"
"@sprintcare I have no internet service in St. Louis, are others reporting the same from this area? | @491649 This is very concerning to us, we're here to help. Allow us a chance to have a resolution to your concerns. - NR"
"@115714 @sprintcare nationwide service outage, why? I’m driving Uber rn and can’t accept any business because I have no service #wifi #ihop | @491651 Shoot us a DM so we can further explain what's going on. - SP"
"@sprintcare fix my service. I don't pay so much a month to not have service | @491652 Please send us a Direct Message, so that we can further assist you. -PP"
@sprintcare fix my service. I don't pay so much a month to not have service | @491652 Oh no! This statement is really concerning to us. We would like to look into this for you. -PP
@sprintcare Service is down in Covington Georgia | @491653 Allow us to assist. Follow us @SprintCare and shoot us a DM! -LNL
"@sprintcare whats the deal sprint? Why is the service down across the states? | @491655 Please send us a Direct Message, so that we can further assist you. -AL"
@sprintcare that’s it. I am tired of no service. In 2 months I go to | @278356 Let us assist. Shoot us a DM! -LNL
"no @115911 store knew what was wrong with my account. Called customer service and they said nothing was wrong with my account 🤦🏾‍♂️ | @491671 Hey there, Eddie, wanted to make sure I addressed this! Feel free to DM me, happy to help! https://t.co/lsvk9Zelxd *BronsonBarretto"
"@115714 @115858 so I update my iPhone 7 and a couple days later, my phone freezes, shuts down and keeps doing this. Nope I’m not buying the X | @491733 In the next few updates that Apple releases this issue most certain it should be fixed. (2/2) -LR."
"@115714 @115858 so I update my iPhone 7 and a couple days later, my phone freezes, shuts down and keeps doing this. Nope I’m not buying the X | @491733 That's terrible! Don't feel any pressure to get the iPhone X because of this situation... (1/2) -LR."
"@115714 UMvsVT game started at 8pm my 7:50pm post finally posted at 12:25am. Get better service at Hard Rock Stadium or My 10 lines are out! | @491734 Your issue does sound concerning. What type of network issue you are having, voice, data or text? 1-2 -AH"
"@115714 UMvsVT game started at 8pm my 7:50pm post finally posted at 12:25am. Get better service at Hard Rock Stadium or My 10 lines are out! | @491734 Please send us a Direct Message, so that we can further assist you. 2-2 -AH"
"@115714 gave me my first defective Iphone experience. | @392580 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
".@115714 i hate you. but you’ll probably never even see this because i don’t have service to post it | @491735 This doesn't sound good at all! Please follow us on twitter, so that we can continue to assist you. -JC"
"@TMobileHelp Uh, what happened to the Pixel 2 offer? It redirects to an iPhone offer. I was planning on switching soon... | @491761 Hey man! Shoot me a DM and let's look into this!! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"At least give moms some dough if I go @115714 https://t.co/gofxRZKQCs | @491769 This issue does sound concerning. Can you tell us if you  are having voice, data or text issue? -AH"
"Hey @sprintcare , having troubles activating my SIM card on Galaxy Note 8! No one knows what’s going on! What is going on!? | @491822 This issue does sound concerning. Are you getting an error message when you try to activate your SIM? -AH"
"@115714 needs to give me an update on where my iPhone x is 🤦🏾‍♂️ | @491823 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
@TMobileHelp  thank you to all of the reps that helped me through this ordeal. I now have a smiling 13 year old #resolutions | @241653 Wahooo!!!  Thanks for the shout out!  We love earning smiles :).  DM us anytime! *NevinBruce
"@115911 @115913 I was wondering if could elaborate on any #iphonex preorder offers,if my phones paid off. https://t.co/bHzZn1sW2b | @344971 @115913 No news on that right now but watch our Newsroom for updates! https://t.co/Rs7ud2PYPg *RachaelTansey"
@115913 with tmobile 4 7yrs +3 lines .Made payment Plan.struggling w med bills/rx. Could use holiday cheer on my bill💕blessings. | @491915 @115913 Thanks for 7 years! DM us so we can review any available options for savings https://t.co/PUCbqyZK4U *RachaelTansey
"so annoying https://t.co/eFvCmgne9V | @491926 Please send us a Direct Message, so that we can further assist you. -AL"
@115725 How much is your service ? I am with @115714 and i literally think they are having a nationwide outage. Fcking BS | @181845 Oh no ! Send us a DM with your zip code so we can look into this. -KY
"@sprintcare fix your damn service | @491928 Please send us a Direct Message, so that we can further assist you. - NR"
"@sprintcare fix your damn service | @491928 This is very concerning to us, allow us a chance to help you we're here to help. - NR"
"Hey @115714, I’d like to have service in the elevators, subway, & 4th level down in parking garage like friends who have ATT & Verizon! | @343889 This is very concerning to us, we're here to help. Please send us a Direct Message, so that we can further assist you. - NR"
@tmobilehelp How do we check how long our wait time is for the iPhone X and when we will actually receive it? | @483245 Hey! I want you to have all the deets! Shoot me a DM here https://t.co/QHDTFHxSPu and I'll get you the info! *KrystnYogi
@TMobileHelp received a confirmation email for my iPhone x order but can't find the order in my order history. Please help. Need phone Fri! | @491967 No worries one bit! Smooth sailing on this Dan-tastic voyage!! DM me so I can set sail ;-). https://t.co/oIBK3mlmoz *DannyHarvey
@115911 is the worst. Rant over. | @492013 Hey! I'm here for you! Lets talk! Shoot me a DM and I'll take it from there! 😊 https://t.co/c09vKrd5yq *AshaBegum
"@125607 @115911 Hey, why can't I disable VOLTE on my Tmobile variant S8+ ? Already spoke to both of your supports and got no help. | @492015 Hey Edje, we don't see that you spoke to us in DM yet! Send us a DM and we can help you out with that. *TerriL"
"@TMobileHelp New invention from @115911 ! If you cancel an account, you cannot use the email used for it later for a new Tmobile account :( | @492060 #MagentaMan reporting for duty ! Shoot me a DM so we can debrief :) https://t.co/AMwVSMTbrn *WaqarSheraz"
"@115714 LTE isn't working tried restarting and shutting down FIX IT SPRINT!!! | @492131 Please send us a Direct Message, so that we can further assist you. - NR"
"@115714 LTE isn't working tried restarting and shutting down FIX IT SPRINT!!! | @492131 This is very concerning to us, we're here to help. Allow us a chance to have a resolution to your concerns. - NR"
"Either @115911 gone get better service or I’m changing phone companies, I️ been with them too long for it to act like this🙄 | @492263 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"Why does @115714 service always suck | @492316 Hi Josh Reel! We're sorry to hear it, that's not the impression that we want you to have. Please reach us through DM to help you. - SB"
WOOOWWWWWWW @115714 https://t.co/STJSN57jO0 | @492317 We are currently looking into this issue because we are getting confirmation from other customers about the issue. -KY
Literally thought it was just me..... https://t.co/gpgUeJNpTC | @492319 Please report the issue on our https://t.co/0qT1rLBLtN website - SP
#Texas #Ohio #Mass @115714 down! Ugh! https://t.co/lU2Xun14DE | @492320 Our Network Team hasn't notified us of any outages and we're waiting on feedback. (2/2) -LNL
#Texas #Ohio #Mass @115714 down! Ugh! https://t.co/lU2Xun14DE | @492320 We're receiving messages from other customers regarding the same issue.  (1/1) -LNL
"this is fucking pathetic, @117196 is having a outtage the same time @115714 is having a outtage. Seriously WTF is your companies problm | @181845 We are currently looking into this issue because we are getting confirmation from other customers about the issue. -KY"
"@TMobileHelp
Hi,
I want to request unlock code for my Nokia lumia t-mobile.The imei is __credit_card__.
Thanks | @492364 Hey Sama, Debbie here to help, can you follow the link to verify your account please,  https://t.co/xKtJVNqc2V *DeborahC"
@TMobileHelp Can you tell me why my T-Mobile app constantly shows this error message (dates change) last time was 5 days before update. https://t.co/hpsHLrO4BN | @492418 Great question! I can absolutely help you! Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
"@115911 Listen fam. My bill summary hasn't been available for the last two cycles but ya'll increased my bill 6 dollars. 
...👀 Sprint | @492426 Whoa, no need to do anything rash like switch! Let's get this figured out Elle! Send us a DM! *KittyG"
"I hate @115714 there’s nothing to talk abou🖕🏾,I’m going back to AT&T | @492437 Your business is important for us, and we don't want to see you going anywhere! How can we help? -SV"
"@115911 why do you guys require so much down? | @492446 Our top focus is providing the most reasonable pricing options for our entire family, Frank. We would like to talk more about those options. Come on over to DM and we can take a closer look. *JeremyJ"
@115911 Tethering + unlimited data saved family movie night when our internet went down. Thanks! | @344540 Woohoo! Gotta love that unlimited streaming!! The #UnCarrier has ALWAYS got your back! *DannyHarvey
"@TMobileHelp what happens to remaining line if one line in simple choice promo plan (2 lines, $100) is ported out? | @427380 Howdy, Baker! Thanks for reaching out about this, so we can make the proper adjustments to your plan! If you port out with no further activity then you will be stuck on a family plan with one line! Please send me a DM to change the plan, and clear this up! Thanks! ;) *ZachReyes"
"I’m in need of a new iPhone @126302 @115725 @115911 @115714 @117196 Help a young man out 👀 seeking a new plan 🤔 | @493484 Check out your options here https://t.co/sAnJONKyfQ. DM us with additional questions, Marquis. *GiselleM"
What’s wrong with @115911 app? I’m trying to chat with costumer service. https://t.co/4cSETbGiAK | @493485 Hey there! So sorry you're experiencing troubles with this. Send us a DM here on Twitter and we'll chat *ErikS
I can't believe the flack my little brother is getting from @115714 @sprintcare  after coming back from basic training! | @417502 Hey! This sound very concerning. Please have your brother reach out to us to have his issues addressed. -NS
@115714 fix your service cause it sucks . | @493511 This is not the kind of service we strive to provide. Can u inform us on what kind of service issues u r encountering? -DD
"Alright @115714 this is your last chance to remove these bogus charges or you will get no money and I will be taking the phone with me. | @493512 Let's look into this. Please send us a Direct Message, so that we can further assist you. -RL https://t.co/rMApsV8PQY"
@115913 @115911 own 5 phones/T-Mobile Tuesdays since day 1 and never ever win a significant prize . Starting 2 wonder! #doubtingthomas | @200200 @115913 Check out the winners list here: https://t.co/M0699gMKq2. Hopefully one day we'll see your name! *MariahDaigle
"This is @115911 in a restaurant near the window on an #iPhoneX. Only thing I hate about them. https://t.co/E7gfpXZWUp | @370640 You've come to the right place, Steven. DM us. We're on it. *GiselleM"
"@115911 I’m at Loews Sapphire Falls Resort 6601 Adventure Way
Orlando, FL and we have no reception whatsoever in the room 🤦🏻‍♀️ | @185606 Let's get you connected, Edel! Send us a DM and we can get right to work for you! *TerriL"
"Yea I can’t send one single text... unhappy @115714 customer https://t.co/7q2KqXu35C | @493617 Please send us a Direct Message, so that we can further assist you. - AD"
"Did another #sprint tower go down in Daytona, I have no data this morning and I keep switching from 1x 3G and nothing | @493621 Hey! Please send us a DM to take a better look into this. - DB https://t.co/rMApsV8PQY"
ONLY SPRINT🤦🏽‍♂️🤦🏽‍♂️ https://t.co/fmBy8UBjFY | @493623 We are currently looking into this issue because we are getting confirmation from other customers about the issue. -KY
Just fuck. 🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕 @115714 | @220283 We are currently looking into this issue because we are getting confirmation from other customers about the issue. -KY
"@sprintcare is there an outage? I DMd too
#LUCIFER | @493626 We are currently looking into this issue because we are getting confirmation from other customers about the issue. -KY"
"It has been 2 hours. The rest of my family works graveyard, driving to different locations, this is a safety hazard. https://t.co/nSsTYCAbsU | @493628 This is really concerning to us. Please send us a Direct Message, so that we can further assist you. -PP"
"@115714 
https://t.co/RFIU6Mw2BF | @181845 Send us a DM so we can further assist. - SP"
Between this shady Sprint outage & my iPod armband being too small for my big ass arm... this is Friday the 13th trying to rebound | @493629 We are currently looking into this issue because we are getting confirmation from other customers about the issue. -KY
"@sprintcare I have no connection.I have heard its narion wide.my zip is 32712 and i live in apopka florida | @493630 Please send us a Direct Message, so that we can further assist you. - AD"
WTF @115714?! https://t.co/uqex4kHuCb | @493633 We are currently looking into this issue because we are getting confirmation from other customers about the issue. -KY
No @115714 - it's not working! Don't try to tell me it does! #Sprint | @493634 We understand it isn't and are working on the issue. -KY
We both https://t.co/XFqpaa9h1b | @493635 What's going on? -LNL
"@115714 and their shitty ass service is once again acting up. Why tf am I paying $130 for when I barely use my phone cause of horrible service. And I have not one but three stores down the fucking street it just don't make no fucking sense. | @156509 Please send us a Direct Message, so that we can further assist you. -ES"
"@TMobileHelp sent dm | @184741 Thanks Kristy, I'll meet you there. https://t.co/Hxjy5gDEwA *PeteHarman"
@115913 We have now gone through 4 cst svc reps. No resolution. Unreal!! Good job there on being about the customer.. John | @159631 Thanks for your DM. I have responded back to you and am awaiting your response. *JennaLundh
@TMobileHelp Always there for me when I need them and preventing me from going through the lines at apple  to get an issue fixed. I’m game. | @493649 You know it!! #MagentaFamily day in and day out!! #GameOn https://t.co/HTgeLMEYEm *DonHebron
"@115714 tell me why none of my apps are loading?? I'll be shocked if this tweet sends. #Sprint https://t.co/7vxmhwfSqg | @493771 Please send us a Direct Message, so that we can further assist you. 2-2 -AH"
@115714 tell me why none of my apps are loading?? I'll be shocked if this tweet sends. #Sprint https://t.co/7vxmhwfSqg | @493771 This issue does sound concerning. We'd be happy to look into this for you. 1-2 -AH
@TMobileHelp There Is No Panda Express Near Me. #Tmobile Tuesday #NoPandaExpress | @493820 Hey thank you for contacting T-Mobile today. Can you drop me a quick DM to talk further please :-) #MagentaHelp *MarkP
@TMobileHelp why is my phone locked? I own the device (paid full price). Already wasted hours on this. | @344967 Hey there! I'd love to take a look into this for you! 😊 Please shoot me a DM! https://t.co/c09vKrd5yq *AshaBegum
Oh i LOVE how @sprintcare just ignores the shit out of you every time you try and contact them about your bullshit bill 🙏🏻 | @493995 We're here to assist with your billing issue. Please DM us so we can get started. -KT
@115911 @115913 been paying for jump on demand n now I have to do a down payment for #iPhoneX ? Wtf.  @115714 can you hear me now? | @494074 We have great deals with for the iPhone X! Please click on this link to check 'em out here https://t.co/nUZ2kUiomr . - LP
@115911 @115913 been paying for jump on demand n now I have to do a down payment for #iPhoneX ? Wtf.  @115714 can you hear me now? | @494074 @115913 With the price of superphones increasing it is possible that you have a down payment this year where you did not previously. *DanKing
@TMobileHelp How do I turn the sound off in the T-Mobile Tuesday app? I have iOS 11. | @374273 I'll get you all the deets you need! DM me here: https://t.co/Op5C2z3lou *ChelseaBailey
@115911 hi  the new app is kind of confusing not able to see how to play for the other prices #help | @494166 Hi! No game this week so the gifts you see in 'My Stuff' are all yours! Send us a DM with your questions so we can get you hooked up! *ElleA
"I hv a #SPRINT acct since Nov 1988 so I thought I'll use my blckd cl blckd ph # No1 knows who I am anyway | @295325 Thank you so much for reaching out to us, how can we help you? -JM"
"What's the point of unlimited access if it not available?  Get it together @115714 @sprintcare 
#sprint https://t.co/foJRyGUszx | @494195 @494195 - Experiencing the issue in multiple locations? Indoors or outdoors? If it is a specific location, DM me the full address -LG"
"@sprintcare normally you guys are great, but whats up with being on ""roaming"" literally every other state in New England I go to VT, NH & ME | @494196 Very concerning! Send us a DM so we can further troubleshoot your device. We're here to assist. -HS"
@sprintcare woke up early to study. This OUTAGE was scheduled MAINTENANCE?! Im done with you.  Absolutely unreal!! Pure bull!! 😡😡😡 | @494197 Having reliable service at all times is very important. Send us a DM with the nearest cross street and ZIP. We're here to help. -HS
Get your shit together @115714 | @494198 What's going on? We want to help you. -AF
@sprintcare is there an outage in 95605? | @494201 Hello Moi! Are you having issues with your services? Please send us a Direct Message for further assistance. -DC https://t.co/rMApsV8PQY
@115714 y’all so mf garbage man 🤦🏾‍♂️😤 | @494203 Thank you for reaching out to us. What make you feel this way about our company? - AM
"@sprintcare no internet connection in Joliet Illinois | @494205 We understand the importance of having reliable converge. Please send us a Direct Message, so that we can further assist you. -AB"
"@sprintcare kind if dealing with a family emergency, your screwed service and outage is kind of fucking things up! Get your shit together!!! | @494207 The problems are being caused by a cell site outage. Our network team is working to resolve it as quickly as possible. -DS"
"@115714 next time let me know wyd 😒 | @494210 Please send us a Direct Message, so that we can further assist you. -MJ"
@115714 next time let me know wyd 😒 | @494210 Thanks for reaching out to us. How can we be of your assistance today? -MJ
@sprintcare this has been going on since 5:04 am est. | @494211 So sorry to hear that. Can I please have your nearest ZIP code an cross street? - IR
@115714 @SprintCare so we spend our hard earnes dollars for this? Hmmmmm | @494213 Hi there! What can I help with today? - AM
"@sprintcare just an FYI in New Braunfels, Texas I also don't have any network service | @494215 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"3 more days of this awful, declining @115714 service! Can't wait to switch after 10+ years. 👋 Bye! https://t.co/yuOe1edvg5 | @494223 How long have you been experiencing issues with your service? Are you having with data only? YP"
I woke up in such a great mood then @115714 had to go and fuck it all up. Every time. Your signal sucks ass. | @494224 Having reliable service at all times is very important. Send us a DM with the nearest cross street and ZIP. -HS
@115714 within 1% of the competition... @115725 what’s up? | @494227 Let's check on that service for you. What's your zip code? Shoot us a DM. -DJ
@115714 I’m so disappointed in you guys... make me pay all this money on a phone bill but can’t give me service when I need it. #whospaying? | @494228 Please send us a DM include your ZIP code and nearest cross streets so we can further assist. -MM
"Got @115911 service with my fam when I was 11. Been one my own plan for 8 yrs now. @115913 you have a life long customer. #tmobile=best | @494369 @115913 Let's check on your upgrade options. Let's discuss, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp @115913 Yesterday had an issue with client service. We love T-mobile but we are being forced to pay full amount fees for a very limited service here in post-hurricane Puerto Rico. I would appreciate if someone can help us with our current situation. Thanks! | @494390 @115913 I’m here to help keep you connected during these difficult times. Please send a DM my way so we can help https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp hey, I'm looking to order a cellspot or something to boost the service in my home. | @485996 Hey Hey, Derek you have come to the right place! T-Force is your one stop shop for anything T-Mobile! Shoot us a DM so we can right fit you for a coverage device! https://t.co/RaTDVzOYlM *DJConstable"
"Using @115911 since 4 years the customer service sucks they can’t even get my number back since two days | @388117 Hey there, Kartheek. We would love to assist you with this! DM us so we can talk more about this! *MelindaR"
"@TMobileHelp i paid off my phone over 24 hours ago but when I try to verify the esn it says I have an outstanding balance 😣 | @494395 Hey, Gregtastic! Shoot me a DM so we can check things out with you! I don’t want you having to worry about that payment or phone! https://t.co/RaTDVzOYlM *DJConstable"
@TMobileHelp @115913  it's been a whole 24 hours and no one's replied back to me! I've never had aorw difficult time placing a phone order. I don't like being ignored as a customer | @494397 @115913 We're dedicated to making sure your concerns get the attention that you need and that we can get your phone ordered. I've got your DM and will meet you there in just a moment. *CharlesOpacki
"Think I’m bout to move from @115714 to either @115911 or @115725 | @494444 Hey Hennepin, Why are you thinking about leaving us? -KJ"
@115911 fuck you and your shitty international roaming bullshit | @494509 Ouch! What makes you say that? Send us a DM with details so we can get this turned around! *ElleA
"@115911 WTF MY CELLUAR REEEEE | @494672 What's going on, Paul? *NaeJ"
"@115714 really not sure why I bother anymore? The customer service is torture to deal with | @494722 Hey Nicole, please send us a DM. We want to change your perspective of us! -PB."
@TMobileHelp is there a way to change the pattern of the clock on my J7 phone? After the up date it's ridiculous. | @390630 Hey there let me pull it up and take a look for you ;) *MelvaT
@115911 I have a problem 🤦🏾‍♂️ | @494776 We're here for you! DM us your questions. *ElleA
Not A Happy Customer @115714 ! Might Have To Go With @115725 Early. | @494785 Hey there! What is it that makes you say such thing? -MM
"@sprintcare no network service in Boston. What’s going on... | @494787 Hi there, thank you for reaching out to us. Have you tried restarting your device? -NS"
"Hey @115714 why does your phone service suck so bad | @494788 Wow, that’s terrible. Let’s get it fixed. Are you still experiencing issues? -DS"
"@115714 2 Hours no data in Orlando Fl, They are hurting us | @494789 Hi Jose. We were having some issues with LTE but our Network Team quickly resolved the situation this morning. - LH"
@115714 BACK AT IT WITH THEIR SHITTY ASS SERVICE | @268035 So sorry to hear that. Let's check on that service for you. What's your ZIP code and nearest cross street? Shoot us a DM. -DJ
"@115714 BRUHHHHHHHHHHHHH HOW SERVICE IS DOEN COAST TO COAST THOOOOOOOOOOO | @494791 Please send us a Direct Message, so that we can further assist you and share some light. - MJ"
u bitches SHITTY @115714 | @494794 We don't want you to have problems. What's the issue? We are here to help. -DS
"Sprint is service down coast to coast, I am really sick of paying a ridiculous amount only to have 0 service @115714 #SprintDown | @494795 Oh no! DM us with your nearest cross streets and ZIP code so I can check the coverage in your area. -JJ"
My #opensignal TRUE Speed Test on #Sprint 2.5G | @494797 Thanks for reaching out. What questions do you have? We are here to help. -DS
@115714 Ima need a comped bill for this outage | @494798 Let me look into this. Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
"@115714 boy y’all service sucks I think @6674&t gonna get y’all service | @494801 This is not the feedback we want to hear. Please send us a Direct Message, so that we can further assist you. -KJ"
@115714 it’s too early for this 🤦🏾‍♀️ why isn’t my phoneS working. Its only letting us call out & Customer Care isn’t even open. | @172636 That's not good! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
"@115714 most definitely about to leave and go to Verizon, I hate y’all service 🤦🏾‍♀️✌🏾 | @494804 We don't want you to have problems. Are there anyone else around you that is being affected by this issue? YP"
"Really @115714? What the hell is going on? I pay all this money for unlimited data and have no service. | @494808 We are experiencing a network outage that's nationwide, however, our network team is already working towards a resolution. -JT"
@115714 🙄🙄🙄🙄🙄🙄🙄 | @494818 Hey! Hope you’re doing well today. How can I help? - AM
"@sprintcare why do u guys suck so fuckin much. Worse than fuckin @126302 I get the worst service. Seriously wtf are we paying u 4? Explain | @494819 Hello there! Please send us a Direct Message, so that we can further assist you. - KP"
"#sprint really pisses me off. | @494820 Hey there, what seems to be the issue? -AS"
Yeah I’m done with @115714 | @494823 Tell me what's going on so I can help you. -AF
#WTF happened #Sprint ? No internet service for over an Hr for me & a couple of co-workers. Do I need 2 go back to #Verizon ? | @494824 Please bear with us at this time. Thank you for your patience. :) -AS
"#WTF happened #Sprint ? No internet service for over an Hr for me & a couple of co-workers. Do I need 2 go back to #Verizon ? | @494824 Hey, I do apologize for the inconvenience caused; however, there has been an outage and our Network Teams are working on the issue. -AS"
"Wow! @115714 service is AWFUL in OKC! I have no 4G LTE service to speak of at 4045 NW 64th OKLAHOMA CITY, OK! | @175773 There was an outage however, the issue is currently resolved please restart your device. - IR"
"@115714 @sprintcare no service at all in GA... Glad there is wifi... | @494826 Please send us a Direct Message, so that we can further assist you. - MJ"
"@sprintcare See the outage map @163728? That's a nationwide service blackout. Your paying customers need answers. | @494827 Please send us a Direct Message with your nearest cross streets and ZIP code, so that we can further assist you. - KD"
@115714 why does my phone only work on 3g but not when I turn my lte on...😡😡😡 yes I updated it too | @494831 Thank you for reaching out to us! Please send us a DM and we will gladly further assist you with this issue. -R.S. https://t.co/rMApsV8PQY
"@sprintcare just switched. & I went & got the #Note8  but the service has been well shit I have to restrt allot to connect/ slow downloads | @494833 Hey, did you switch to sprint and experiencing issues? Please let us know. -R.A"
@115714 @sprintcare another service outage. Incredible. Curious why I never see @115725 customers with this issue? | @125480 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
@115714 @sprintcare another service outage. Incredible. Curious why I never see @115725 customers with this issue? | @125480 Alex I'm going to look into this for you. -DS
"@sprintcare 1x in Atlanta!!! Phone has been this way since 5am.... | @494834 Please send us a Direct Message with your nearest cross streets and ZIP code, so that we can further assist you. - KD"
"@TMobileHelp can I buy an Apple Watch online through t-mobile and add it to my plan? | @494964 Hi, so I can give you the most accurate information let's get you verified, Here's the link  >>>https://t.co/xKtJVNqc2V<<< *RebeccaS"
@sprintcare is VoLTE available with Sprint? My contract is up within a week and I’m considering switching from Sprint. | @495041 Yes it is on the new Samsung S8 an S8 plus phone now. We are going to have it on all phones soon.
"I'm so tired of @115911 making multiple ""tickets"" and my signal never gets better. Does anyone feel me on this one? There's 10 towers near. | @495043 We're happy to go over any updates with you! DM us so we can assist. *ElleA"
send me ma phone fams @115911 | @471201 Help is here!  Send me a DM so I can assist!  Thank you!  https://t.co/vuTPc7Xx7T *TraceyFoster
About to pull up to @115714 as soon as I get home and get the new iPhone X | @495248 Glad to have you on board today. I know how excited you are pre-ordering the iPhone X you can visit https://t.co/0qBF3Cekat. -AC
"@TMobileHelp @AppleSupport  can maybe help track it and help police arrest this bad person.. https://t.co/1mQlwdT6Nd | @451419 Thanks for reaching out, send us a DM for personal assistance: http://tinyurl.co64m/yc6tny8g *MarkMcLaughlin"
"@TMobileHelp pembroke pines , FL 33025 LTE has been down since 3 days ago any update on when it will be fixed? | @495288 We definitely need to get to the bottom of what's going on! DM me and I'll get started! https://t.co/GfMqTm3Joc *LizRackliff"
@TMobileHelp I would like to know why I’m not qualified for smartphone equality when I made my 12th payment on time today | @495424 Hey! That definitely doesn't make sense. :( DM me so we can make sure we get this right: https://t.co/rIZzKx1MqW *KurtMartin
@115911 is something up with tmobile tuesdays website? app shows freebies but site just shows last weeks studyblue. https://t.co/49cmyzeI7I | @495425 We absolutely want you being able to take advantage of your freebies! Shoot me a DM. https://t.co/EdLkYIfmTn *MariahDaigle
"@115911 Bad signal on S7 ported from VZW. Would installing S7 Tmo firmware help? Any hints? | @495426 Hi, Rick! Send us your location so we can have a look! We're here for you. *ElleA"
@sprintcare I tried this before....😢😅 https://t.co/ZKalwKODmi | @495428 Are you experiencing issues at this moment. Please let us know. - AD
nationwide outage smh https://t.co/5sEIkv7Tzg | @495430 You may be unable to access voice/data. We’re working quickly to get the issue resolved. 2/2 -ResolutionSup SR
nationwide outage smh https://t.co/5sEIkv7Tzg | @495430 We are aware of impacts to service in parts of the State. 1/2 -ResolutionSup SR
"I agree! Thanks for the retweet! https://t.co/o38RU8iPKv | @495428 Please send us a Direct Message, so that we can further assist you. - AD"
@sprintcare cell tower malfunction in 48309??? #roamingwhenIshouldhavebeen4g #wthsprint #whyamiroaming | @495432 You may be unable to access voice/data. We’re working quickly to get the issue resolved. 2/2 -ResolutionSup SR
@sprintcare cell tower malfunction in 48309??? #roamingwhenIshouldhavebeen4g #wthsprint #whyamiroaming | @495432 We are aware of impacts to service in parts of the State. 1/2 -ResolutionSup SR
"This is crazy as hell.... N so unacceptable @115714 https://t.co/zmYkaP9WQ8 | @495433 Please send us a Direct Message, so that we can further assist you. -AL"
@115714 is down 😑 | @495434 You may be unable to access voice/data. We’re working quickly to get the issue resolved. 2/2 -ResolutionSup SR
@115714 is down 😑 | @495434 We are aware of impacts to service in parts of the State. 1/2 -ResolutionSup SR
@115714 Is there a service outtage in Orlando Fl? Neither my phone or husbands is working. Says 1x. | @267960 You may be unable to access voice/data. We’re working quickly to get the issue resolved. 2/2 -ResolutionSup SR
@115714 Is there a service outtage in Orlando Fl? Neither my phone or husbands is working. Says 1x. | @267960 We are aware of impacts to service in parts of the State. 1/2 -ResolutionSup SR
"Thank God for wifi 🙄 #Sprint | @495435 Hi there. Please send us a Direct Message, so that we can further assist you. --RB"
"#Warning to all. Do not go to @115911 located  @65841 they discriminate against #Minorities | @495491 Hey Summer, we want all our customers to feel welcome in our stores. DM us so we can look into this further. *MelJ"
"@115913 2 months now with your customer service to solve one issue.... and it’s still not solved.. come on my man. | @495534 @115913 We've got your back and want to make sure all is well, Jason. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Are you able to confirm if I have Premium Protection Plus on my account? | @424381 Thanks for reaching out, we'd be happy to verify that for you, send a DM please: http://tinyurl.co64m/yc6tny8g *MarkMcLaughlin"
@115911 how am i supposed to pay if your online check payment doesnt work 😡 | @195791 Oh no! Send us a Dm so we can get you squared away! *ElleA
@115911 why is my bill so high for service that is horrendous?! Who should I switch my service to? @115725 @ATT @115714 #whereyaat https://t.co/Q2uFSX4rLo | @495670 Yikes 😲 Send us a DM so we can get to the bottom of this! *ElleA
I've used @115725 for years but it's getting so slow it's pathetic. @115714 ? | @495692 We would be happy for you to be a part of Sprint. Please click the link for further information https://t.co/9ABiXqmY33. -SS
"Hey @115911, if you all keep putting me on hold and hanging up while I'm trying to pay my bill, you won't be getting anything 🤷🏽‍♀️ | @495821 Ouch! That's not how we operate! Send us a DM so we can get you squared away! *ElleA"
"For my phone to not automatically change the time for #DaylightSavings 😡 @115714 @AppleSupport #issa8plus #shouldnthavehadthatproblem | @495920 Wow, that’s terrible. Let’s get it fixed. Please send us a DM so we can assist. -R.A"
"@sprintcare how do I have an account, pay, and service with you guys if ""my number doesn't match any in your records?"" | @495921 Just send us a DM, lets get started. - RM"
"@sprintcare how do I have an account, pay, and service with you guys if ""my number doesn't match any in your records?"" | @495921 Hi Andrew, what seems to be the issue today? I would like to assist and find out what's really going. - RM"
"@115911 no signal in Guanica PR | @495964 Send us a Dm, Wilbert! We want to provide you with updates! *ElleA"
It's sad that twitter got me what I needed from @115911 faster than an hour on the phone and 20 minutes on the website did. | @495821 T-Force is here for you 24/7 send us a DM so that we can get you taken care of. *VictoriaR
Two more payments and I'm leaving @115911 after 5 years can't wait. Terrible service what took me so long. | @496113 We don't want to part ways Ricky! Send us a DM so you can restore your faith in us! *ElleA
@115714 @sprintcare worst costumer service ever! Should’ve been able to pick up my iPhone x Friday and you messed up my order | @496151 Hi there. Sounds like something we need to look into. Send us a DM so we can help. -EG
@sprintcare you guys are getting ridiculous. Im leaving next month. Crappy internet all year and now this. God. | @496203 Pleasant good morning. Shoot us a DM with your ZIP code and nearest cross street address please. - FS
@115714  once again Sprint has no service idk why but I couldn't call anyone or go online.i want to know why does it keep happening? | @496205 Please send us a DM include your Zip code and nearest cross streets so we can further assist. -MM
"@115714 why is your service so bad ? | @496234 Hi there! Please send us a Direct Message, so that we can further assist you. -KC"
"@sprintcare people around me with at&t and tmoblie are not having any issues but I deal with this a couple times a week | @496236 This is not the kind of feedback we want to hear. Please send us a Direct Message, so that we can further assist you. -KJ"
"@sprintcare @115990 @TMobileHelp looking for the best deal on the IPhone X, whatcha got? | @496243 Thank you so much for reaching out about the superphone.  Can you send us a DM? *AaronB"
"@sprintcare @115990 @TMobileHelp looking for the best deal on the IPhone X, whatcha got? | @496243 Hi Stevan. Here's a link https://t.co/OLXF2ShjmN of our current promotions available to you to fit your budget. Hope this was helpful. -AC"
"@sprintcare @115714 if I don't pay my bill I get disconnected. What happens when I get no service because of you? #leavingsprint | @496262 Hello. Thanks for reaching out. Please, DM us your ZIP code and nearest cross street so that we can verify your coverage. - DA"
"Would you want to pay for services you never used? @115911 thinks you should. | @487264 Let's meet back in chat, we want to take care of you as much as we can:) *DyanaOrtiz"
"Fix your signal. It's not me. It's YOU. No signal Times Square, or 34th and 11th. Around skyscrapers T Mobile goes dead. https://t.co/69lcPSIRDn | @412376 Know that we're here for you and would love to help further. Pls DM us when you can so we can get started: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp any idea when the iPhone X will be available in t-mobile stores in the Seattle area? | @471008 Thanks for reaching out Andrew, I'll meet you in our DM. *MarkMcLaughlin"
"@115911 so is it possible to trade and iPhone 7 for an iPhone X ?!! | @496324 Great question! It's possible! Send us a DM, and we'll assess your upgrade eligibility! *KellenF"
@115911 not having service in @67494 is really frustrating when your mom is stuck in the ER and you’re at work. @115913 😩😩 | @496380 @115913 Being able to stay connected to ones you care about is vital. Send me a DM so we can find a solution. https://t.co/plE6XCdHhz *CharlesOpacki
"@115714 on the brink of losing 7 customers for life. No minions! If higher up cares & can respond w/o reading off a manual, reach out to me. | @496440 Hey! What's going on? Let us know, we're here to help. -CB"
@115714 y’all have the worst service ever !!! | @496442 This isn't the kind of feedback we strive towards. Can you shoot us a DM for us to have a little chat? -ResolutionSup DC
@115714 stop hiring people that can’t give the correct information 🤗 | @496443 Hey there!  Thank you so much for the post today! What’s going on? -KJ
"#SprintNightmare 8 hrs @ store, on tel w @115714 @sprintcare. Promises made; completely different contract. Worst shopping exp in our lives! | @496444 This sounds a bit worrying. Let us assist with this issue. Please send us a Direct Message, so that we can further assist you. -TN"
@115714 really had me yelling on the phone smh | @152778 Hey! So sorry to hear that. Did you get your issue resolved? -SJ
"@115714 really had me yelling on the phone smh | @152778 Hi there, you would have reached out to us on Sunday in regards to some service issues. 1/3 - Resolution SUP NN"
THIS IS NOT ACCEPTABLE @115911 - how is my data usage just not available?! https://t.co/4eeIhelyNT | @204747 Totally get that you need to know where you stand. Shoot me a DM so I can help get this taken care of. *JPL
"@115911 if I have the Jump plan insurance, will it cover my screen getting cracked? | @496489 Hey Crystal! Oh no, a cracked screen. Send us a DM so that we can discuss further. *JilleonM"
"Can't wait to pay this months bill for @115911 and then leave them and their horrible customer service. | @496490 Hey Meschac! That is not what we like to hear! DM us, let us turn this experience around! *DayoG"
@115911 so i try to upgrade my phone to the iphone x with jump (i’ve upgraded my phone for the past 3 years with jump) but i can’t now? 😤 | @496713 Oh No! That's no good.We are here to help. Please Dm us so we can assist you. *AndreS
"Day 30, returned brand new Samsung S8+ To local @115911 retailer, and they have yet to return my $850. Lets see how much longer it goes. | @128154 If you returned your device, we need to get you that refund without any further delay. Send over a DM, so we can help. *JPL"
@TMobileHelp Why am I forced to finish out a contract on a poor performing phone? | @496716 I'm DMing you now! *JohnKuhn
"So I can't seem to get MMS or Group Texts working in Google Messenger on my Unlocked @122986 Pixel 2 XL on @115911...
APNs Seem correct | @493648 DM us and we'll see if we can find out what's going on Brian. *KaeW"
"@115714-promised a credit for leasing the IPHONE7 and four months later still haven’t received. I hate Sprint | @496773 Thank you for reaching out to us with your concern. Please send us a Direct Message, so that we can further assist you. -KK"
@sprintcare Your app sucks. | @496774 This concerns us. Can you let us know what issues you are experiencing with the Sprint app? -NL
"Gotta step it up @115714 I have to turn off my lte to get faster data speeds https://t.co/xJrWTFYPEV | @496819 Are you experiencing this issue right now? Please DM us, so we can check your surroundings and check to what resolution we can get. -LR. https://t.co/rMApsV8PQY"
I dont Understand @115911 advertise all these things about being better than @115725  but when I was With them I could Make a arrangement | @496858 I know that things can happen and you need a little extra time with your bill. Send over a DM so we can look into your options. *JPL
I've been waiting for a representative from @sprintcare all morning 🤔 | @496984 Hi! Thank you for chatting.  How can I help you today? -KF https://t.co/rMApsV8PQY
"@sprintcare your customer service skills are pitiful | @494722 we are here to help you, if you want to call in for help our number is 888-211-4727."
"It’ll cost me more money to return the iPhone x rather than just keeping it, thanks @115714 🙄 | @496985 Hi there Alex, how can we assist you today? Please send us a Direct Message, so that we can further assist you. -KK"
"@115911 @TMobileHelp on a 10 hour charge on a fast charging cord, my phone barely went up 50%, whats up with that? Its not even a year old | @497030 Oh wow that's definitely not good at all I'll be more than glad to help you send me a DM please so we can start ASAP. *JorgeL"
It took me awhile but I found the right person at @115911 He listened & took care of the issue. I am truly grateful 🙏. Thanks to Cameron. | @487264 My pleasure Cheryl! Thanks for working with me today! #MagentaLove *CameronMadore
"@117159 @115911   where is our note 8 security patch? It's been since August. | @497032 Hey Bill! Lets make sure you've got the all the software updates you need, DM us! *MelJ"
"Thank you @115714 ! I love my #iphonex thanks for getting it to me on Friday when promised! Had no issues and @sprintcare was great | @117591 Hey, we appreciate the feedback. Thank you for choosing Sprint! - NA"
"I️ really hope this is not a true representation of your company and how it treats/views others @115911 @TMobileHelp https://t.co/6QjT7zyfvW | @497149 Yikes, my friend! Thanks for reaching out, your feedback is appreciated! We got your back! *JamiePitcher"
@115911 Store 2397 is saying that there's a glitch in the system and that I'm going to be charge $20 for a new phone plus I have to wait. | @497150 We want to look into this with you my friend. DM us and let's talk. *JamieK
@TMobileHelp I just ported out of Tmobile to ATT and can't log in to my account to make payments on my EIPs. Help? | @497151 I am sorry to see you left our #MagentaFamily. Please send me a DM so I can help out https://t.co/98fTbXON7k *HeatherPeterson
@TMobileHelp what’s Jump on demand? | @497152 Great question! Please DM me here: https://t.co/gAmFrAsnx1 for all the #MagentaDetails! 💪😎🌟 *PatrickUllmann
"@115911 After a 2 months of using the Revvl phone, the phone won't connect to WiFi, won't connect using GPS, and now there's a glitch. | @497150 Aw man! Phone issues are no fun so let's figure this out, T! DM us here so we can look into it with you. *BlakeT"
@TMobileHelp..give it to me strait..the iPhoneX WILL NOT b able take advantage of your 600mhz system? | @497153 I can go over all those details for you JB! Send me a quick DM. https://t.co/hzjqSun5Lf *TreBrewbaker
God was on my side because I called back and spoke to her. Told her the matter and he called back and i put them on the 3 way @115911 | @497154 We're glad that everything worked out for the best Monet. As for everything else please DM us and tell us more. *KaeW
"@115911 ordered iphone on 10/27 and site said free overnight shipping.Charged $24.99. Today online its $11.99 overnight. Highly confused. | @474833 Let's clarify this for you, Anthony. DM us and let's look into your account. *JamieK"
"@115913  a little help here from a Veteran please.  Trying to join the Pink team Seems like forever Help please.. | @497155 @115913 Help is here, Dallas. We'd love to see you on board the Magenta Side. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
I was told my @sprintcare service is worst than @115911 and @126302 ..  Might be that time to switch | @497247 We hate to hear you wanting to leave the sprint family but how can we help you today.
"@TMobileHelp @115913 

I am now escalating this claim to small claim court.

You will be paying a lot more than the $150 you owe me | @497309 @115913 We want you to love T-Mobile Tuesdays & I'm glad you received your gift. If you have any other questions, please let us know. *JennaLundh"
@TMobileHelp I called y'all for help and you've only made my phone worse. Thanks | @497310 Oh no! I definitely want to get things fixed up for you. Send me a DM here https://t.co/gU6UH2rJT8 so I can help! *DanLawrence
@sprintcare can somebody call me? I hate my phone and want to switch back to iPhone 7 call me ASAP | @474485 I would love to assist you. Send a DM so we can get started. -SW
"@115714 your service is irritating me to my core! Only one in my house that can't get a signal..only one with Sprint 😡 | @497374 This is not the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -Keston W"
@115911 is a pile of BULLSHIT ! They STAY trying to finesse people. The representatives dont even know wtf shes talking about. | @497438 Yikes! That's not our intentions! DM us your concerns so we can get this turned around. *ElleA
@TMobileHelp I need to know how much it would cost me to upgrade to IPhone X? | @421074 I'd love to provide you all the #MagentaDetails! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@115911 Whats going on with the website? 503 errors, slow/hanging 🤔 | @169065 We'll check on this now. In the meantime we can assist you with questions or transactions here. Just send us a DM. *KaeW"
"@115911 is seriously so unreliable, how many calls can you drop a day? | @497502 Oh no! That shouldn't be! Send us a DM so we can have a closer look! *ElleA"
What's going on @115714 I can't work if I don't have data. We rely on you and your letting us down #towlife | @497503 Please send us a DM include your ZIP code and nearest cross streets so we can further assist. -MM
"@115714 no service in Sarasota unless on WiFi 😓as well | @497504 Hey, Data services are restored. Are you still experiencing issues? - Resolution Supervisor SR"
Very Strange that I have no voice or data service on @115714 this morning. Huge outage apparently. Lovely | @423398 Hello there! The problems you have described were being caused by a cell site outage in your area. (1/2) -LM
Very Strange that I have no voice or data service on @115714 this morning. Huge outage apparently. Lovely | @423398 The good news is our network team has already identified and resolved the problem. We truly apologize for the inconveniences caused. -LM
@sprintcare Is it down in @65458 too?iam using Note8 unable to do PRL/Profile update and its not showing any LTE/3g. | @497506 There is currently an outage. We are aware of the issue and we are working on resolving it. Thanks for choosing Sprint -NE
@sprintcare no LTE in 60169 | @474485 There was an outage. However the issue has been resolved. Are your services working? - KD
"Yay, no mobile data. Thanks, Boost. #boost #sprint #diaf | @497510 There was an outage however, the issue is currently resolved please restart your device. - IR"
@sprintcare so I pay like 120 a month for Sprint and now I’m paying even more money to be able to use my phone during outages? Reimburse me. | @497513 The issue was resoled I do apologize for any inconvenience this may have caused. I do advise that restart your device. -DS
"@115714 worse service. Pay for 4 phones and internet service is always spotty. | @497522 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"@sprintcare Data is out again. NOT GOOD. | @497531 There was a national outage, however the issue has been resolved. Is your services working? - KD"
"@115714 @sprintcare no data coverage all over Boston,MA. Unacceptable.  Xfinity has cheaper plans, better perks and deals . #timetoswitch | @497534 However this issue has been resolved. Please restart your devices -AH"
"@115714 @sprintcare no data coverage all over Boston,MA. Unacceptable.  Xfinity has cheaper plans, better perks and deals . #timetoswitch | @497534 Hey Jayne, We were experiencing some outage issues and we do apologize for the inconvenience this may have caused. -AH"
"@sprintcare is there currently any data outages for southeastern Wisconsin? My phone does not have cellular data but still makes phone calls | @497536 We were experiencing a network outage. The issue has now been resolved. If u are still experiencing issues, please restart your device. -DS"
@sprintcare @115714 why do we only have 1x in the middle of town when there is normally LTE? What's going on? | @497537 We apologize for the inconvenience. Have a great day! -JJ
@sprintcare @115714 why do we only have 1x in the middle of town when there is normally LTE? What's going on? | @497537 Data services are restored after a system upgrade impacted some customers for a short time early this AM. -JJ
"@sprintcare Service down in Detroit keeps coming back off and on all morning not ok I use my phone for work | @497538 Thank you for reaching out, please try restarting your device. - LS"
"My mobile data's not working, turns out it's nationwide. Did I chose the wrong network? @115714 @sprintcare  #sprint #verizon #VA | @497539 Glad to hear from you. Are you still experiencing data issues? Have you tried restarting your device? -NS"
"@sprintcare no data in northern ca | @497540 Please send us a Direct Message, so that we can further assist you. -MC"
Yo @115714 why isn’t my phone working without WiFi? | @497543 We don't want you to have problems. Are there anyone else around you that is being affected by this issue? YP
@sprintcare Taxi Service here in Columbia MO relies on your service for our walkie talkie phones and iPads to collect payment. Both down! | @497546 Hello there! Please elaborate a little on the issue at hand so we would be able to further assist you. - KP
"@sprintcare  @115714  Hey what is going on with service? I haven't had Data service since 5AM EST. | @497551 There was an outage however, the issue is currently resolved please restart your device. - IR"
"Midtown Atlanta, stuck at 1x on my unlimited @115714 plan. Tried to get in to my account. They can't even send the verification text. Lovely | @497552 There was an outage however, the issue is currently resolved please restart your device. - IR"
@115714 data down nation wide? What's the deal and eta of the fix? | @497553 We can assure you that they are working diligently to have the service restored. -HS
@115714 data down nation wide? What's the deal and eta of the fix? | @497553 There's an outage in multiple markets and our Network Team is aware of this matter. -HS
@115714 @sprintcare there's an outage in Chicago and its driving me crazy! Zip Code is 60612 #SOS #Sprint | @497554 Glad to hear from you. Are you still experiencing services issues? Have you tried restarting your device? -NS
"THANK YOU @115714 for messing up my order and delivering my phone to an address not on my profile. Congrats to the people who got my phone. | @497555 Oh no, that's not good. Have you already contacted our Order Support Department regarding this issue? - RM"
"@sprintcare no internet service in Orlando, Fl.. wtw?? | @497558 Please power on and off your device as the issue was resolved. Let us know if further assistance is needed. DS"
"@sprintcare Are there signal issues in Flint, MI? Many of us are in stuck 'roaming' mode this morning. | @497559 @497559 Resolve time is scheduled for later on today but it is subject to change. Thanks 4 your patience 2/2 -LG"
"@sprintcare Are there signal issues in Flint, MI? Many of us are in stuck 'roaming' mode this morning. | @497559 @497559 - There is a network outage in your area.  Our network teams have identified the issue. 1/2 -LG"
Sad sauce @115714 your data isn’t working here in mesquite Texas | @497565 Please send us a DM include your ZIP code and nearest cross streets so we can further assist. -MM
"@sprintcare is there an outage in Ohio?
I am in Dayton and have no service | @497567 There was an outage. However the issue has been resolved. Is your service working? - KD"
@sprintcare Outage in Northwest LA. Been out since 3:30AM CST. No internet/data/mobile access - mobile network shows good signal. | @497573 We would like to assist you. Please send us a DM so that we can further assist. - AM
"@TMobileHelp I got my upgrade in the mail w/o shipping label or packaging to send back my old phone. Customer service refuses to help | @497693 You have certainly come to the right place, Kelley! Send me a DM to chat! https://t.co/b1rv6Im6uc *HolliePace"
"@115911 this is my final “fuck yall”
FUCK YALL 🖕🏾 | @497848 Ouch! Let's not end things like this! Dm us what's up so we can assist! *ElleA"
@TMobileHelp I did this when I got a new phone and they didn't charge a fee. 2/2 | @497849 Hi Anthony! Let's get this figured out and make sure you're on the right track. DM me plz https://t.co/6NxKsl5RJm Thankks! *JoshHenegar
@TMobileHelp Hi! Your website tells me I've used 10GB of data and will be throttled; but I have 20GB of rollover data. What gives? | @394732 I want to make sure you can always enjoy us from the fast lane!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@AppleSupport @TMobileHelp  stolen phone... hope they  catch them if they  sell or use it. https://t.co/vBgepM9jZs | @451419 We're here to support you if you need any help Paul, send us a DM! *MarkMcLaughlin"
"How after 8 yrs w/ @115911 they won't evn work w/ me so I won't hv 2 pay an upgrade fee (wht is that?) & taxes up front. Not asking 4 free. | @497850 Hey Scott, you can skip the assistance fee but upgrading unassisted online. Send us a DM if you have any questions! *KittyG"
@TMobileHelp Is the t-mobile website down? I can’t seem to log into my T-Mobile. | @214911 https://t.co/PJshX6BC4d *SageMcGowan
@TMobileHelp Is the t-mobile website down? I can’t seem to log into my T-Mobile. | @214911 Oh no! You should definitely be able to log on! Send a DM our way to get to the bottom of this :) *SageMcGowan
@115913 O.ID: S037176793; cust care gave amazing deal on iPhone 8- 64gb ystrdy n bought it. Today declined deal. says its mistak. Help!! | @497851 @115913 I want to get to the bottom of this for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911 My Samsung BOGO rebate was denied. I asked the rep@store when i was taking the mobile and 2 rep on t-mobile CC(611). | @497852 Saimani, let's take a closer look at your promotion and see what options we have for you. Send us a DM! *KittyG"
"idk why i️ have unlimited if it don’t work no where @115714 | @497910 Wow, what's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. - MJ"
"1% to verizon?  Yet over 50%of michigan has no coverage. The map lies. #sprint | @497911 Hey there Gearld, Allow me to check the coverage in your area. Send me a DM. -KJ"
Pr-order the iPhone X with @115714 and paid 2nd day delivery through @115817. More like take your sweet time if you ask me 😡 | @497912 Sounds like something we need to look into. Please send us a DM for further assistance. -SA
@115911 porting phones is not an easy process. Customer Service not helpful so far. Still going in circles figuring what to do. Lame. | @498037 Hi Gary! We want things with us to be seamless! DM us so we can assist with this! *WhitneyJ
"s/o @115714 for fixing my phone. | @498092 How can we assist you? Please send us a Direct Message, so that we can further assist you. -KJ"
Don’t call me today guys I’ll be on hold with @sprintcare @115714 #2hoursandcounting | @473024 Allow us to help. Please send us a DM for further assistance. -SA
@116447 as a #Sprint #customer was told today by your #team making #payments arrangements on https://t.co/xHEF7PLjy9 is an #illusion | @498094 Please DM us your phone number so that Team @116447 may research your concerns.
@116447 as a #Sprint #customer was told today by your #team making #payments arrangements on https://t.co/v5APAbGjju is an #illusion | @266632 Please DM us your phone number so that Team @116447 may research your concerns.
"@sprintcare I moved to a new area with no service. Please help me with my etf. No help over the phone. Been a long time customer. | @498095 Wow, what's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. - MJ"
@115725 Switching to @115714 shortly @66036 suggested it via @425231 a couple years ago. | @498096 Make sure your friend uses https://t.co/isYAs1fLOG to refer you so you both earn rewards. We buyout contracts https://t.co/9Jp7q8bedM -SW
"when @115911 makes it sound like you can get the jump program at any time, but you can’t and it wasn’t mentioned @ time of purchase :) | @498138 If you are having trouble upgrading or have any questions send us a DM Brianna. We'll look into it for you. *KaeW"
"@115911 so you guys are doing hidden fees now? Glad the guy at the counter didn’t tell us about fee. Been customer since voicestream 1/2 | @498139 We hate hidden fees as much as you, Nick. They don't exist on the Magenta side. DM us and let's see what happened. *JamieK"
@TMobileHelp provides fast service! Thanks! | @474833 Only the best for our customers Anthony! Thank YOU as well! :) https://t.co/hzjqSun5Lf *TreBrewbaker
@sprintcare why does my internet not work in the mornings 50% of the time..... it's not just me either it's EVERYONE in Indianapolis | @498171 We apologize for this inconvenience. Please send us a DM so that we can further assist you. - RR
"@sprintcare my internet coverage is down in Cleveland, Ohio area. What is going on? | @498173 We understand the importance of having reliable coverage. Please send us a Direct Message, so that we can further assist you. -AB"
@115714 Why is my cellular data not working? Fix it! | @498174 There was an outage. However the issue has been resolved. Are your services up and running now? - KD
@115714 @sprintcare I’m looking forward to a discount from y’all after this BS | @498175 Quite concerning! What's going on? Send us a DM notifying us as such. -HS
"@sprintcare CS terrible,  reps speak broken English, make tainted notes to incite negative reaction from fellow coworkers. Faulty equipment https://t.co/HRoylIQ9GE | @498176 We will reach out to you today to address your concerns."
@124218 how about an update on the nationwide data outage??? | @498178 @498178 - Our network teams have identified the issue and are working to resolve it as quickly as possible. -LG
can someone tell me why the @115714 website NEVER works?! i just want to make a scheduled payment! | @498179 We are not aware of any website issue. You can also pay your bill by calling *3 from a Sprint phone. -DJ
"@115714 any known network data issues in the Dallas/Ft Worth TX area? | @498180 Sprint is aware of the issue. However, the issue has been resolved. Please power off and on your device. DS"
@115714 y’all on trash this morning huh ? | @498181 Pleasant good morning. What seems to be the issue? How can we assist? - FS
"@115714 so what's it mean when my bill isn't due for 3 weeks and my data won't connect,and yes I've restarted,turned data on and off,all tht | @287916 Thanks for reaching out. Please send us a DM include your ZIP code and nearest cross streets so we can further assist. -MM"
Woke up this morning to no service. How is anyone supposed to get work done with no internet? Come on @115714  #SprintDown | @279199 Please power cycle the device in case that you still don't have data. 2/2 - LH
"Woke up this morning to no service. How is anyone supposed to get work done with no internet? Come on @115714  #SprintDown | @279199 Hi, we were having some issues with LTE but our Network Team quickly resolved the situation this morning. 1/2 - LH"
@115714 Why has my mobile data stopped working? My bill isnt due yet and i have no outstanding balances. My coworker has the same problem. | @498182 Please send us a DM include your ZIP code and nearest cross streets so we can further assist. -MM
"@sprintcare uh...I work from my phone. Which currently is a paperweight. Unless you’re paying my bills this month, please fix it. | @498183 Wow, what's going on? We want to help you. Please let us know. -DS"
"@sprintcare No data/internet service at all here in SW Connecticut (06820) this morning. Network issue??? | @498184 There was a nationwide outage impacting all data services, but it is already resolved. Are you still having issues? - RR"
"@sprintcare was there an outage in michigan? | @498185 There was an outage however, the issue is currently resolved please restart your device. - IR"
Nice to wake up to a @115714 data outage. #bums | @498186 Please ensure that you restart your device. Do enjoy the rest of your day. -HS
Nice to wake up to a @115714 data outage. #bums | @498186 Data services are restored after a system upgrade impacted some customers 4 a short time early this AM. We apologize 4 d inconvenience. -HS
"@sprintcare hey is there an outage in 43229 43081 area? | @498187 There was an outage however, the issue is currently resolved please restart your device. - IR"
"WFT!! @115714 my data isn't working. thank God for wifi, this never happened to me when i had @115725 | @489004 Please send us a DM include your ZIP code and nearest cross streets so we can further assist. -MM"
"So @sprintcare my data symbol has been ""1x"" since getting up this morning (1:30am pst). no cellular data service... sounds like an outage | @498199 @498199 - DM me your full address Emmanuel -LG"
"No data nationwide & no statement from @115714 
#TheSprinternetIsDown | @498208 There was an outage however, the issue is currently resolved please restart your device. - IR"
"@sprintcare I'm in the Cleveland, Ohio area and have had no internet connectivity all from North Ridgeville to Downtown Cleveland. | @498211 Hey! Are you still experiencing the issues? Let me know, please send us a Direct Message, so that we can further assist you. -SJ"
"@115714 Data service down, only 1x right now.....ANNOYING @sprintcare | @498219 There was a nationwide outage previously. Please send us a DM and follow us, so we can confirm if you were affected. -JT"
@115911 is My T-Mobile down? | @498226 Having some trouble with your app? Send us a DM so we can get to the bottom of this! *ElleA
@115911 @115913 I sure hope i dont get any late fees since its impossible to pay anything on my bill right now :-( https://t.co/I3p6mDoP7e | @498227 @115913 Let's make sure that you get things all taken care of. Send a DM my way. https://t.co/EdLkYIfmTn *MariahDaigle
"@TMobileHelp looks like an authentication bug stops me from linking Apple Watch to an @2688 account. Gateway page wants SSN, rejects TaxID. | @290657 Yikes! We definitely want that awesome watch working! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
Hey @115911 your porting dept accidentally deleted my brother's phone line and then routed my number to his. Been on hold all weekend! Help | @498249 Let us look further into that! Send us a PM so we can check this out. *StephanieC
"@115911 do you have any trade in deals for customers of other carriers? I want my gf to switch to TMo, but can she get an equiv phone? | @498250 Let's get your gf hooked up! Send us a DM with the device she has so we can assist! *ElleA"
"Shout out to @115714 for deleting over half of my honeymoon pictures from my cloud when I went to get my new iPhone yesterday. | @498320 Oh man, we know how that can be. Please send us a DM so we can assist. -R.A"
"@sprintcare Hello. What’s your policy on returning phones that are fully functional, but have a cracked screen only when leaving Sprint? | @498322 If you have a lease on the phone and you turn it in with physical damage. They will charge you for the phone."
@116447 i will be  contacting the better business bureau about your horrible company and their wack ass customer service | @493751 It looks like she has set up someone to call you today as she is out of the office until Tuesday.
"@115714 @sprintcare I just sent texts to LOCAL coworkers and got these messages. What is going on? Very annoying. I better not be charged ! https://t.co/ach2sVZM54 | @498323 Please send us a Direct Message, so that we can further assist you. -AH"
"@115714 @sprintcare I just sent texts to LOCAL coworkers and got these messages. What is going on? Very annoying. I better not be charged ! https://t.co/ach2sVZM54 | @498323 Hey Denise, your post is to us and we definitely want to work on having this matter resolved. -AH"
LISTEN!!!  @115714 is definitely cancelled. The service is horrible. https://t.co/SwdpOj35FK | @498324 Hey there! Let's check on that service for you. Please send us a DM for further assistance. -SA
@TMobileHelp Any chance @126 stories @ videos will be added to #BingeOn ??? You have Twitter so why not @126 ?🤔 | @498384 Instagram is pretty awesome! DM us and let's chat! https://t.co/cX9JRYxboR *MelissaStephens
@TMobileHelp is there a way to tell which local stores have the iPhone X in stock besides calling all of them? | @258236 Great question! Shoot me a DM and I will give you all the details! https://t.co/qF1oGJAQaV *Ashley Lingley
@115911 why always no service? https://t.co/JAJqFjyIBH | @498385 That's not good! Hit us up in the DM so we can get this fixed asap! *MelissaK
"@115913 Sony insists their new Xperia XZ1 not working with VoLTE and Wi-Fi calling is T-Mobile fault. Can we set the record straight? | @164836 @115913 Let's get you some answers, Roman. Kindly shoot a DM over to my team & I. https://t.co/EdLkYIfmTn *MariahDaigle"
@sprintcare @115714 @116447 Why offer this impossible to use option on your website? #websitefail #terriblewebsite https://t.co/r1kO7EYd3T | @498605 Team @116447 wants to turn this around. Pls DM so we can take a closer look https://t.co/IThK99gLOY
Bad customer service is something I totally can’t get with! Called @115714 about a promo special I’ve been seeing and the lady had 0 clue 😔 | @498606 Hey there! This doesn't sound right. Can you elaborate on the promotion you're referring to? -SA
Can't submit @22415 form for discount & free shipping. Not working in app or online Keeps asking for credit card. @115911  #TMobileTuesdays | @498637 Hey Hillary. Send us a DM and we'll take a look at it. *KaeW
"@TMobileHelp There are two phones still on my account that I jumped from. I need them removed please and bill updated. | @498638 Hey there! We can definitely take a look into this! Send us a DM  https://t.co/so3NREySxr, so we can get started. *ChrisScott"
@115714 hey @115725 opens at 10am central time. That’s when I am driving to switch networks. | @498669 Hey! What seems to be the issue? - IR
Y’all need to get y’all shit together dawg @115714 | @498675 Glad to have you on board today. Let me know what questions you have -NS
@sprintcare @115714 You're ridiculous. Customers ask legitimate questions but all you provide are repetitive copy/paste replies. #NoRespect | @494208 I want to help you. Can you please send us a DM? Resolution Supervisor -CS
"@sprintcare this makes day 3 of this happening you guys doing nothin about it not in store not phone care . I’m over it . | @498676 Hi morning, seeing from your pervious post you are trying to pay the .50 towards your account? Were you able to get this done? -MC"
"@sprintcare only down for about 1.5 hours, all good now in Warren, MI! | @498677 @498677 We are happy that your service is back up and running. -MP"
"@sprintcare no service in Florence, KY 😡 | @498678 Please send us a DM include your ZIP code and nearest cross streets so we can further assist. -MM"
"I’m so sick of @115714 I swear ! High ass bill and services are poo af | @498679 Wow, what's going on? We want to help you. Please let us know. -DS"
@115714 @sprintcare Nobody should have to give you their zip or send a DM... why don't you just admit there's a NATIONWIDE OUTAGE going on?! | @494208 Network issues? Please send us a Direct Message for additional assistance. -CS
"@115911 I never had such problems with billing when I was with @ATT this is bullshit. Switch back is coming | @498712 Let's discuss you concerns, and turn this around! Send us a DM and we can get started. *StephanieC"
@115911. Who do I tweet or email about coverage in general.   Thanks. Jay | @371894 Hey there Jay! Feel free to shoot us a DM and we can help you on here! *MelissaK
"I fucking hate @115714 🙄 | @498814 Wow, what's going on? We want to help you. -R.A"
"@sprintcare fix you data network. It’s becoming annoying. | @423045 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"@115714 is, like, the worst phone service you could ever waste your money on. | @341024 We don't want you to have problems. What's the issue? Shoot us a DM. -AV"
@115911 When my reception goes out when there is no celluar service: https://t.co/Yn4G8nyLtd | @499015 We take our responsibility to keep you connected very serious. DM us and let's look into your location ASAP. *JamieK
"@TMobileHelp @115911 @115913 Enough is enough. Cancelling all of my lines and filing a dispute with my bank. 10yr customer! Sucks! | @471419 @115913 10 years is incredible, Antoine. We don't want to see you go. We'll be meeting you back in DM ASAP to continue helping. *DanKing"
"@115913 how can i convince my sister & her husband to switch to t-mobile? going on 3 weeks now and nothing’s working | @499016 @115913 How about no taxes/fees and sweet free gifts every week? Also, send them: https://t.co/cCRIl0Fcnu *DanKing"
@TMobileHelp Is the Pixel 2 $325 rebate offer still on? I cannot find it on your website. | @499018 I sent you a DM and look forward to getting this resolved! *NevinBruce
@TMobileHelp I just got a replacement phone and i was wondering how i can get my device to update the software to the new version | @499019 Help is here!  Send me a DM so I can assist!  https://t.co/vuTPc7Xx7T *TraceyFoster
@115911 is the only carrier across the big 4 that doesn’t offer 0 down payment on the iPhone X. 256Gb is around $549 down ¡¡SO EXPENSIVE!! | @499020 I definitely want to help you get hooked up with that amazing new iPhone! Send me a DM here https://t.co/gU6UH2rJT8 so I can! *DanLawrence
"@115714 at corporate store to get apple watches, only allowed 1 when we have 3 phone lines? No help offered!  #CustomerService | @499110 Have u tried placing the order thru ur online account? Plz note, the Apple Watch requires active iPhone 6 or later model running iOS11. -NW"
"@sprintcare even w/full service, I have no connection to internet unless my wifi is on. I've checked all my settings & restarted my phone | @499111 Hey Lauren! I'd like to help you out with this. Can you shoot us a DM for us to have a little chat? -ResolutionSup DC"
"@TMobileHelp pls dm me for my LTE re activation | @483250 I would love to help you. I am unable to initiate a DM, but reach out and we can help! :) https://t.co/LNUbmWfmEy *RoseAdams"
"@115911 @115913 Really disappointed w/ Customer Care. Placed an order last week, got confirmation, but somehow order is lost in your system. Not offered any solutions, and when I ask if I can order again, I’m told I’ll be charged a fee? WTF? Not cool. 1/2 | @499203 @115913 I want you to get the phone that you were expecting. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
@TMobilehelp what is going on with #tmobile website??? Nothing works except that I can log in and out | @499204 go ahead and DM me so we can get this taken care of!  https://t.co/ezZMoc7QXB *GraceFranco
"@TMobileHelp Can you help unlock a TMobile S7 purchased through https://t.co/CIFYbroo0u? | @499205 Hey Joseph! Send me a DM, and let's look into this! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@772 @499207  Why is my privacy being violated @115911  They Knew my name and number. This is not random coincidence https://t.co/n0ga1W9lMV | @499206 Hey Joshua, we want to take a closer look at this. Please send us a DM so we can assist! *KittyG"
"Man, I was gonna buy a galaxy s8+ but the BOGO I found a few weeks ago ended and was replaced by a BOGO that requires adding a new line to my @115911. :/ | @499208 No worries if this doesn't work for you, Craig! We have plenty more deals where this one came from! Dm us any questions you have. *ElleA"
"today: 
no, you cannot get a discount. unlimited is never eligible.
@TMobileHelp will totally mine your online profile for talking points. | @499300 We care about making sure all of your concerns are addressed and I have just replied to your DM! *PaulPerkins"
"@115913 @TMobileHelp away from being a Tmobile customer (3 years)!!! Can someone please make an upgrade happen without a full DP?! | @184998 @115913 I want to look into this with you, Frank. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so we can chat. *AshleyNelson"
@TMobileHelp what will be the price to upgrade to the iPhone X? | @427391 I'm super excited about the iPhone X and I want to get you the information you need! Send a DM https://t.co/9JNutehtBH *JenniferRogers
@sprintcare LTE back in Minneapolis/St Paul thanks! Maybe next time maintenance should give you a heads up! @116447 | @424287 We regret the problems. We are glad it is back up where you are.
@sprintcare why do I get no service no texts or incoming calls zip code 60510 | @499456 Thanks for reaching out to us. Please send us a DM so that we can further assist you. - RR
"@115714 always down .  @115911 or  @115725 who wants my money every month ?! | @499457 Sorry about that we did had an outage however, the issue is currently resolved please restart your device. - IR"
"Never ending battle with @115714. Like how in the heck I still owe a balance on a phone I’ve been paying for since 2014? Smh @sprintcare | @119825 Willie, for me to be able to better assist you can you send us a direct message. -L.S"
"@sprintcare SOS - ""no internet connection"" despite 5 bars. WTF? Day of travel ahead, need data on my phone!! can you help? | @499458 We apologize for the issues you are experiencing. We will reach out to you today to address your concerns."
@115714 data appears to be down all over the country... ugh... @sprintcare | @499459 Many areas were experiencing an outage that has now been resolved. Please turn your device off and then place it back on. -AF
"@115913 @115911 are your servers down still? https://t.co/0Y2VsJUO3f | @142417 @115913 We want to make sure you get your free loot! Let's take a look, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"tried several times to upload old bill to ur site.  Called 2x, put on hold & then sent to the automated center.  Can someone help?? @115911 | @499469 Absolutely! Send us a DM so we can get you squared away! *ElleA"
"@TMobileHelp your service is beyong lousy in newark, nj!! Fix that asap and no i'm not troubleshooting it never helps 😒 | @499549 Thanks for the update, I'll look into this! Send a DM if you have a moment. https://t.co/P7cYd7oiud *MarkMcLaughlin"
@115911 @TMobileHelp I'm stuck with a pixel 2 phone without a promotion. Somebody from your call center gave me a wrong information. I need help! | @499550 I'd love to assist you with this! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@TMobileHelp @117159 On the Galaxy S8+, is there a way to lower the come of the TMO jingle during device startup? | @499738 We're happy to support your phone, send us A DM please: https://t.co/P7cYd7oiud *MarkMcLaughlin"
@115911 your guys customer service is ridiculously terrible. | @499739 Hey John! That's not how we want our experience with you to end! Please DM us so that we can dig into your issue! *AntrisB
"@115913 I am disappointed to be told over the phone that my new line qualified for the #pixel2 deal then to find out it doesn't when filling out the form #timewasted | @499740 @115913 We'll get to the bottom of this together, DM me and we'll dive in https://t.co/Nr93OTtXRx *TaylorBest"
"At first I thought @115911 was a great company but they are now officially the worse | @499797 Yikes! I don't want you feeling that way, Jan. What's going on? DM us here and we'll be happy to assist you. *ValerieP"
@115911 should donate money for each penalty tcu commits damn #bebetter | @499799 Hey! That's no good. We are here to help you. Please DM us so we can assist. *AndreS
@115714 as active the presonal hotspot on an iphone 5s I can not activate it I get to enable personal hotspot on this account contact sprint | @499816 the account to look into this for you.
@115714 as active the presonal hotspot on an iphone 5s I can not activate it I get to enable personal hotspot on this account contact sprint | @499816 If you can send me a phone number through direct message so I can send you a link to fill out so I can access
"@115725 has 4G @115714 has 1x?????
What is 1x??? Why am I the only person in America with sprint? https://t.co/Zu6pt2OJQc | @278357 Hey Mark, thanks for posting to us today. Please send us a Direct Message, so that we can further assist you. -SR"
Hey @115714 help her out please. https://t.co/iisglWkA16 | @499873 Hello! We would love to help. Can you please have the customer DM her number and an agent will reach out to assist her.
@115714 is the worst company ever | @__Shelton__ This is definitely not the way I want you to feel. What issue(s) are you currently facing? Please let me know. -JJ
"@115714 YOURE SERVICE IS SO SO SO SO SO SO TERRIBLE. Only 30 more days and I’ll be with a different phone provider! | @499954 Please send us a Direct Message, so that we can further assist you. -JE"
"Fuckkkk .. @115714 what’s y’all return/exchange policy I’m need the X now 💀 https://t.co/jVqWEYUiQS | @499955 Good day, we don't want you to continue having problems. Please send us a Direct Message, so that we can further assist you. -KK"
@115714 customer service team sucks! | @499956 we hate to hear you feel this way. Is there anything I can do to help you today.
@115714 umm wtf is going on bro!!?? | @499966 Thank you for your patience as we are aware and working on these concerns.
@124218 omg sprint why is your service so bad!??????  I have 1x all the way to work???geez it is sad how bad you guys suck | @499968 Can you please try restarting your device? -DS
"@115714 .... In a metropolitan area of 300000 people it is sad that I can't get anything but 3G Service. #can'trunmybusiness
#sprintugh | @499969 We regret you are having problems. Please DM us your location if you are still having concerns."
@tmobilehelp No really... can some one unblock my phone so I can use it again? I paid my bill guys. We're good. ; _ ; | @368400 I would surely love to chat to see what's going on :)  Shoot me a DM and let's talk more about your device. *KimWilliams
".@115913 What would it cost to add unlimited tethering to one of my lines? Seriously considering ditching cable and using just @115911 | @171692 @115913 We'd be happy to chat options with you, David. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@116447 marcelo wassup , you can't tweet me back . because i still have yet to get this issue fixed | @493751 I will be reaching back out to you shortly."
@115911 internet is shit rn | @500246 Let's get to the bottom of this Serina! Send us a DM with the details so we can assist! *KittyG
"@115911 
9 representatives spoken to, 6 supervisors, 5 dropped calls, 3 hours later and I've been on hold for 30 minutes.. | @500423 Hey Eric, what can we help you with? DM us, we're here for you. *JoanO"
"@115913 https://t.co/0Eu1XVX3fk | @488310 @115913 We want to make sure you're taken care of, Tony. We'll be meeting you back in DM ASAP to continue helping: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Is there any way I can make a JOD upgrade through this? | @500424 You sure can, George! Meet me back in a DM to continue your JOD upgrade. *BrittanyJones"
"@115911 promised to pay phone balance when I switched.  I paid the $400, now they refuse to pay b/c bill came >30 days after port. #ripoff. | @500425 Hey Zach, we want to make sure you get the deal you signed up for. DM us, we're here to help. *JoanO"
"@115913 Give us customer service that actually works and and Representatives that will do what they tell You they will do. | @500426 @115913 We strive to give you the best, Randall. Please DM us what happened. We want to turn this around: https://t.co/cuEwtd2epS *DanKing"
@115911 ATT is offering the iPhone SE 32 GB for $150 prepaid. Do you think you can match that? | @500428 We'd love to take a look at pricing options for you! Send us a DM :) *KittyG
"@TMobileHelp does a prepaid balance still restart the ""90-day expiration clock"" every time your account renews? | @117838 Great question! Send us a DM and we'll look into this with you! *TylerBrown"
Why don’t I ever have service @115911  ??! y’all service is trash | @500617 Your connection is always our priority. DM us and let's look into your location right away. *JamieK
"After being a happy @115911 customer for years, not too thrilled about being given the run-around by their associates 🙄 | @500618 Hey Emi, what's going on?! We're here so you can have the best experience with us - send us a DM so we can chat! *TerriL"
@115911 you're customer service is getting horrible | @141684 What happened for you to say this? DM us and let's talk about your experience. We want to turn things around. *JamieK
"@115911 the cell site at Northfield Denver CO has major issues. #noworky | @500619 Jeff, that's not awesome! Send us a DM with the details, we'll get this figured out asap! *KittyG"
"damn @115714 cricket got better service than y’all. | @500631 Hi, this comment concerns us. Please send us a DM so that we can discuss what makes you feel this way. -RA"
@sprintcare y’all ain’t shit. | @500632 Hi there! Can you let us know why you feel this way? -PP
"@115714 hi | @500633 Hi, how can we assist you today? -RA"
@115714 I’m taking my services else where 😡 | @500724 We'd hate to see you go! What's going on? Please let us know. - EG
Wow... @115714 not letting me load any website on my data plan. | @500725 Let's check on that services for you.  Please DM us to assist. We await your response. - EG https://t.co/rMApsV8PQY
"@115911 Tried to play this week's T-Mob Tues & the app crashed right as I clicked to play. When it came back it said I already played. WTF? | @429730 Have you updated your app, Jenney? *NaeJ"
Ay! @115911 I got problem and need to call U but U turn off my pone! Libary ban me from there computer but I sneak in to twete U. Call me!! | @500763 We can help out and solve this problem. Shoot us a DM so we can chat further. *JPL
"Dear @115911, pretty displeased w/ the no help in store today. Not everyone just wants to throw money at a problem. TheDroidGuy FTW. | @500764 Adriane, our team always prioritizes providing customer attention. DM us and let's further discuss your experience. *JamieK"
"@115911 is the worst. | @500765 What's going on, Na'eem? *KellenF"
"@TMobileHelp Can you help me with a payment problem on a new iPhone I ordered. | @500766 Absolutely, Terry! I've got your back! Just send me a DM & I'll be happy to help :) *AlexKimbrell https://t.co/GefRnVHVqu"
"For as much as we pay for the cellphone bill, you’d think @115714 would step up their services!!!! 😡😡😡 #servicesucks | @500790 This doesn't sound good at all! Please follow us on twitter, so that we can continue to assist you. -JC"
@115911 is the worst | @500925 What's going on Lexie? I was sure that we were good friends. DM us and let us know. *KaeW
"@115911 Asking for $279.99 down payment for iPhone X for someone who does upgrade every year its shame. After 1 year you pay $639.99+tax! | @500927 Hey Mark, we'd love to chat with you about your pricing concerns. Send us a DM so we can get you all the details :) *KittyG"
@115714 please give Brenda that works at you executive escalation a RAISE. In 5 yrs of having Sprint she has been the only helpful one EVER | @468897 Thank you for your feedback! We will definitely let Brenda know how great of a job she is doing. :) -DD
"I have got the shittiest customer service today from @115911 and all I tried to do is get a new phone😡😡 | @207570 Oh no! Jonique, I hear you and I absolutely would love a chance to turn this around. DM us here so we can help out! *BlakeT"
"@115911 @115913 someone stole my preorder package, been trying to contact Tmobile for help but there hasn’t been any 🤷🏻‍♂️ | @501149 @115913 Help is here, Michael. Please DM us so we can get to the bottom of this with you: https://t.co/cuEwtd2epS *DanKing"
"@115714 why do your customer service reps always feel the need to lie to me? | @141494 Please send us a Direct Message, so that we can further assist you. -JE"
Sprint always doing some bullshit…one of ya hurry up and tweet me since the customer service chat not working. Do i need to tag too #Sprint | @501270 Hello there! We would be more then happy to assist you today! How can we help? -DD
@sprintcare my number is 6463058164 have made multiple payment arrangements on https://t.co/v5APAbGjju was told my disconnect is today | @266632 Thank you for taking the time to speak with me.  Enjoy the rest of your day. https://t.co/rMApsV8PQY
"@sprintcare after 19 years Im changing my service.  I cant even get a rep on the phone that can understand my issues | @501271 Hey Katrina! This is saddening to hear. Shoot us a DM, so that we can discuss what's going on. -KC"
Trying to get a live person on the line at @115714 is a headache. | @501272 Hey there. What is the reason for the call? Please let us know so we can assist. -KW
My calls are always dropping with @115714 ! | @498137 Hey there! Send us a DM so we can further assist you regarding this matter. - YD https://t.co/rMApsV8PQY
"This week I will be free of @115714 I will literally pay any amount of money to be able to just send a text while in my city. | @272264 Hi there Demian, this comment greatly concerns us. Kindly send us a Direct Message, so that we can further assist you. -KK"
@TMobileHelp DMd you.Please check and revert asap | @501289 Thank you for that DM! I'm responding to it now. Thank you so much for your patience! *TylerRoquemore
"@115911 is work being done om the towers in the nw houston area bc our service has been terrible today? | @196155 Hey Malixi, we want to make sure you're getting the best service possible! Send us a DM with the details so we can assist! *KittyG"
@TMobileHelp DM | @396175 I want you to have a resolution and I will reply via DM right away. *AshleyNelson
"@sprintcare my phone is taking 15 days to unlock. you people are a JOKE! keep saying it'll take 48 MORE HOURS. HORRIBLE!!! | @501374 This isn't the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"Welp...🤷‍♂️🤦‍♂️ https://t.co/xvLdmOoAnq | @501375 Yes we do we are currently working on it. Please send us a Direct Message, so that we can further assist you. -MC"
"Hi @115714 why do I have zero service and no bars in my own home located in a well populated metroplex ????? Hmm??? | @501389 Please send us a Direct Message, so that we can further assist you. -IC"
Imma need @115714 to turn off Tyrese’s phone and WiFi please 🤦🏾‍♀️ | @501390 Can you please elaborate on your issue so we could further assist you.-DD
is @115911 down in the Orlando area? @TMobileHelp | @427918 Hey Eric I can check that out with you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@TMobileHelp my T-Mobile Tuesday’s app hasn’t worked since the update...when will u fix? | @501397 Tuesday’s queen is here to help! Send me a DM, and I can look into this. https://t.co/NICrRPn7OP *SierraRichards"
"What the fuck is up with @115911 @TMobileHelp not having any service at all in the subway on he @429805 today? | @227028 Have no fear, I am on the case. :) Please send me a DM, and I can help. https://t.co/NICrRPn7OP *SierraRichards"
"3 LTE bars and my pandora still weak asf @115911 you trash https://t.co/sDEs6Urwga | @501525 😲 Now Christian, that's not nice! DM us so that we can look into your coverage issue! That's what we're here for! #TeamMagenta *AntrisB"
@115714 why is your service so bad in Flagstaff lately? | @501555 Can I please have the nearest cross street an ZIP code? I would like to look into this for you. - IR
I’ve never hated @115714 more than I️ do right now. I️ cannot wait to switch carriers! | @501556 This concerns us. Why do you feel this way? We are here to help . Lets work this out. -LL
"Retweet if you have @115714 and have experienced bad phone service and or customer service | @369403 This is concerning for us to hear. Please send us a DM, so that we can further assist you. -SD"
Dear @115911 why is your LTE ridiculously slow. Like 100kbps slow. | @501677 No way! Shoot us a DM here with more info to check this out. We want your coverage to be 💯!!! *ValerieP
Ok I can’t share links again @TMobileHelp ... getting ridiculous | @127783 T-Force is here to help! Send us a DM and we will get to the bottom of this. https://t.co/xaT8QuZFeS *SidneyNorton
"@TMobileHelp can i get a return label for my old phone? 3 different people said they sent it, and i still haven’t got one 👀 | @501678 Hey hit me up in DM and let's get you that shipping label!!

https://t.co/KQh917xfZf *SurDuaneMcGurn"
@TMobileHelp Could use some help. Over last couple of weeks I have been missing some text messages intermittently. Thanks. | @501679 I would love to help look into this for you! Please follow this link: https://t.co/rAosiBSeqZ to send me a DM! *PaulPerkins
@115714 Is there anything like this promo for existing customers? My pixel 2 xl needs some activating 🤔 https://t.co/3RztX9bbPN | @501714 Thank you for your concern. Please visit https://t.co/0qT1rLBLtN news room.-DD
When you want to upgrade but can’t cause you gotta pay your phone off and leave the biggest POS company @115714 | @501556 Please follow us and send us a Direct Message so we can help you . We understand how you feel. -LL
"Can you unlock my S8 @115911 | @130147 Sure thing, James! Do you meet all the terms here? https://t.co/CDV8GD5667 As long as you do,send us a DM! *TerriL"
@115714 I just joined sprint and I love it. | @252646 Glad to have you with our Sprint family. :) - CE
@115911 can you please get ur chat service up I have an emergency | @227508 Hey! We're here for you! Send us a DM with what's going on and we''ll work with you right away. *TerriL
@TMobileHelp | @501973 Hey there! If there's anything I can do to help out send me a DM :)  https://t.co/JeuDhfsNjR *NatalieKelm
"My phone is freezing every time I try to make a FT call and my messages aren’t coming up. Do I blame @115714 or @115858? | @501993 We understand that this can be frustrating. Please send us a Direct Message, so that we can further assist you. -CP"
@116447 do you train your @sprintcare staff to intentionally argue with customers to the point of driving them to another carrier? | @492323 This is not good.  Let Team @116447 reach out to address your concerns.
@116447 do you train your @sprintcare staff to intentionally argue with customers to the point of driving them to another carrier? | @492323 This is not the service we strive to provide to our customers. Can you please elaborate?-DD
I swear @115911 fucks up my bill EVERY month. I’ve about had it with them 💆🏽🙅🏽 | @502143 We want to turn things around for you. Please shoot us a DM so we can help out. *MelissaK
"They hacking @115714 accounts now?? | @502176 This sounds bad, send us a DM with some more information about this. - NJ"
I️ always have 1x. Getting Verizon ASAP. https://t.co/cQGkJYaXfc | @278359 This concerns us. Shoot us a DM let us get this fixed. - NJ
@sprintcare  is it normal for Sprint to change your plan without authorization when you upgrade a phone?  #deceitful | @502177 Oh wow! We do not make any changes to customers account without their knowledge or approval. Did you recently upgrade your device? -KW
"The connection I had near philly was amazing, @115714 needs to step up their tower connections by the shore 🗣 | @502178 Are you having service issue? Please send us a Direct Message, so that we can further assist you. -CP"
"@115714 @AppleSupport @115858 why my phone keeps saying I have no service | @502270 Hi, please send us a DM so that we can further assist. -RA"
Why am I paying $130 monthly for 3G service and speed @115714 🤔. I need half of my money back because the service is crappy 🤷🏽‍♂️ | @502333 How long has the issue been occurring? Is there anyone else in the household that is being impacted by the issue? -BC
"Why am I paying $130 monthly for 3G service and speed @115714 🤔. I need half of my money back because the service is crappy 🤷🏽‍♂️ | @502333 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
Why am I paying $130 monthly for 3G service and speed @115714 🤔. I need half of my money back because the service is crappy 🤷🏽‍♂️ | @502333 This isn't the type of feedback we'd like to receive from our valued customers and we'd be glad to assist to have the issue addressed. -BC
Why am I paying $130 monthly for 3G service and speed @115714 🤔. I need half of my money back because the service is crappy 🤷🏽‍♂️ | @502333 We understand how frustrating service issues can be especially when you need it the most. Allow us the opportunity to have this fixed. -BC
@115714 just had the worst customer service experience. Cancelling entire fam plan tomorrow. Might give y'all one more chance. LMK | @502334 This is very concerning. Please tell us why you feel this way. We do not want to lose you. -LL
Nah @115714 I swear all your customers better be getting a discount because of this outage. | @430369 Data services are restored after a system upgrade impacted some customers 4 a short time early this AM. We apologize 4 the inconvenience -HS
I'm bout to get up and throw my phone at the wall. @115714 Ain't nobody can hear me now!!!! | @502368 Sounds like something we need to look into. What's going on? -JT
"@115714 w/out WiFi, I can’t use any of my apps (maps, radio,etc.) 5 bars Sprint 1x. What’s going on? I-96/696 corridor in MI #longcommute | @384794 Apologies for the delayed response Jose, I want to help. Tell me, has the issue been resolved? -MM"
@115714 LTE down in Eastern NC. Fix please. | @502369 Please send  us a DM include you ZIP code and nearest cross streets so we can further assist. -MM
#Sprint is ruining my life. #TheyCutOffMyData | @502370 We don't want you to feel that way. DM us to further assist. - EG https://t.co/rMApsV8PQY
@sprintcare I need a billing question answered ASAP please | @502371 Hey there! Please send us a DM to assist with this matter. - EG https://t.co/rMApsV8PQY
@115714 🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾 had me thinking my phone was off earlier but y'all dummies just fucking suck | @502372 Hey there! What seems to be the issue? -MM
@115911 #TMobileTuesdays  The Joann offer is not working.  The redeem page is blank.   :( | @502378 Can you DM us a screenshot of what you're seeing  G? *KaeW
@115913 I have no money for tolls to get to JFK and I live 2 hrs away from JFK. I wanted to pay lunch for my parents but I have 0 money | @502394 @115913 Please send a Direct Message our way. We want to look into this and help: https://t.co/cuEwtd2epS *DanKing
@115911 is throttling tethering connections.  Its fast from the iPhone but you tether the laptop you cant surf the web! #backtoverizon https://t.co/M67L4KXPEp | @157633 Hmmm that's strange! Send us a DM so we can take a closer look! *ElleA
@TMobileHelp does my plan qualify for the free Netflix thing now? | @502395 Shoot me a DM and I'll get this checked for you! 😊 https://t.co/vyjB7ko3ro *OmarF
"@115913 service in NYC rocks! But.. can you fix the issue at the back of Brookfield place in the World Finance Center! Thanks! | @502454 @115913 Let's dive in and check out your service there, Jon. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I went to your store. Was told it was an Apple problem. Apple sent me back to your store. Store tells me to call IT. I’m done | @502455 Bobby, what's going on? We absolutely want to help! Send us a DM with the details. *KittyG"
"@115913 Why we can’t set up new account in iPad Pro 10.5 with embedded Apple Sim?, I can do it with AT&T and Sprint but not with TMobile | @502456 @115913 We absolutely want you to be able to set up your plan with us, Rafo. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115714 bye https://t.co/CXgHVKtA6S | @502487 Hey there! We would like to know what's up? We don't want you leave us. Shoot us a DM. -KC
"Dear #Sprint #Apple whoever: I can’t afford the 8 or X, so leave my phone alone. It was working just fine until you released the new ones. | @502488 Hey there we would love to assist. Please send us a DM lets work on getting your device working as is should. -CW"
@116447 @115714 just opened up a business account this pm I’m trying to bring over lines from another account did process butnoresult | @121555 Team @116447 was unable to reach you at your number on your account. I did leave my call back information on your voicemail..
"@139570 will the oneplus 5 work with @115714 | @502489 Hi there! We would be more than happy to assist. Please send us a Direct Message, so that we can further assist you. -PP"
"@sprintcare your store was very rude and unhelpful last Thursday and I was required to pay $13 due to their ignorance. Unacceptable. | @502490 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. -NR"
I haven’t had service all day. WTF is going on @115714 😒 | @502491 That isn’t how we earn your business. Is it happening everywhere you go or just at home? Is it happening to you alone or others? -NR
My service in the galleria will forever be trash I'm convinced. @115714 | @334141 How long has the issue been occurring? Is there anyone else that is being impacted by the issue? -BC
"My service in the galleria will forever be trash I'm convinced. @115714 | @334141 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
My service in the galleria will forever be trash I'm convinced. @115714 | @334141 This isn't the type of feedback we'd like to receive from our valued customers and we'd be glad to assist to have the issue addressed. -BC
My service in the galleria will forever be trash I'm convinced. @115714 | @334141 We understand how frustrating service issues can be especially when you need it the most. Allow us the opportunity to have this fixed. -BC
Last time I paid off my phones @115911 put it towards my bill somehow...i paid off 2 and i still got hit with a bill....wtf | @502620 We're happy to address your concerns. DM us! *GiselleM
@sprintcare still waiting for  return boxes for the old phones I need to return after upgrading to new Iphone X. | @316115 Hey Ken! I've sent you a DM in order for me to assist. Can you check it out for me? -ResolutionSup DC
@115714 why is my 3g connection faster than my LTE | @502657 Hello! IS this happening despite your location? Also is anyone else experiencing this issue in your area? - JM
"@115913 due to an employee error I’ve been paying for 2 iPhones on one line since January, throw me an iPhone x and we can call it even | @502746 @115913 I absolutely want a full resolution for you on this, Gavin. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I need to get the unlock code for my phone | @502747 Okay, let's make it happen! Send us a DM and we'll assist you Jasusi. *ChanneyT"
"@115911 not too happy coming over to Tmobile from AT&T. Thought my coverage and speeds would at least as good or better 😞 https://t.co/1CSWJJ6P7h | @502748 Hey there, Steve! Let's see if we can get you better lookin' speeds! Send us a DM :) *ChanneyT"
"@115913 @115911 got to improve here at Tampa International Airport https://t.co/QhSvto0nOl | @189132 @115913 Let's dive in and check out the service there, Derek. Please DM us.  https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp need pre order help like yesterday | @502876 We've got you covered, Sabrina! DM us! https://t.co/lOqKyE0PXQ *ReillyLeritz"
My phone has not had service in three days #sprint | @167086 How long has the issue been occurring? Is there anyone else that is being impacted by the issue? -BC
My phone has not had service in three days #sprint | @167086 This isn't the type of feedback we'd like to receive from our valued customers and we'd be glad to assist to have the issue addressed. -BC
My phone has not had service in three days #sprint | @167086 We understand how frustrating service issues can be especially when you need it the most. Allow us the opportunity to have this fixed. -BC
"My phone has not had service in three days #sprint | @167086 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
Why does @115714 have such shitty service???? | @502882 This is absolutely not good news. We definitely want you to have amazing coverage! Shoot us a DM. - CE
@115714  @sprintcare https://t.co/Or5AcdqQoq | @502883 We are unable to view your screen shots. Can you inform us on your issue? -DD
"Hey @115911 you shouldn’t force 3yr cust. with great payment history & JOD to make a DP. Wouldn’t make these offers look so good. https://t.co/XnHG3qKmyn | @179110 Hey Nicholas, send us a DM if you'd like us to clear the down payment up for you :) *ChanneyT"
"@115714 if anyone has it you’re being charged for crappy service which is affecting your lives! Switch! They don’t care about you or the service they provide! They just want to collect money to keep this cycle going to pad their pockets!! | @503073 Please send us a Direct Message, so that we can further assist you. -JE"
"Bye @115714 👋🏽 | @503074 Hi there, Please let us know if you need any assistance. -SMG"
If @115714 spent half the money the spend on advertising on their Network they'd be a solid cellular threat. | @115869 How long has the issue been occurring? Is there anyone else in the household that is being impacted by the issue? -BC
If @115714 spent half the money the spend on advertising on their Network they'd be a solid cellular threat. | @115869 This isn't the type of feedback we'd like to receive from our valued customers and we'd be glad to assist to have the issue addressed. -BC
If @115714 spent half the money the spend on advertising on their Network they'd be a solid cellular threat. | @115869 We understand how frustrating service issues can be especially when you need it the most. Allow us the opportunity to have this fixed. -BC
"If @115714 spent half the money the spend on advertising on their Network they'd be a solid cellular threat. | @115869 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
"@115714 I’m going to need a credit on my next bill. I pay y’all too much for my phone to not work in an area that should have service. 😒 | @503085 Hey! Are you experiencing network issues? Please send us a DM, so that we can further work with your situation. -GP. https://t.co/rMApsV8PQY"
@115714 fix your service so I can play animal crossing away from Wi-Fi #thanks | @503087 Hello there! This concerns us and we'd like to take a look into this with you. Please send us a Direct Message so that we can provide further assistance. We look forward to your response! - RC https://t.co/rMApsV8PQY
"@sprintcare should b very proud of your customer service training. Started 1st call at 4:18, was hung up on twice, by 8:52 I found some1 who was able to resolve my problem. Way to go Sprint! | @503088 Hey David. We do apologize for this inconvenience. This is really not how we would like our customers to feel. -TN"
"Please tell me why @115911 sends me system updates yet I'm still 3+ generations of emojis? My phone was bought this year... | @151693 Hey Jen! Send us a DM with details on what's going on, we want to make sure your emoji game is 🔥 *KittyG"
@115714 I’ve been paying for a mobile hotspot I can access ever. So y’all gonna refund me orrrrr? | @474088 Hey! We'd be happy to look in to this for you. Please DM us for further assistance. -AS
@115913 Isn't there another way to get the lg v30 hat if you are an hr from the nearest T-mobile store? | @234749 @115913 This particular freebie would be available in-store only. *DanKing
"@115911 is there a reason it says my Dunkin’ card has already been used?? | @503222 Did you click ""Claim"" ? *NaeJ"
@115911 @TMobileHelp this happened when I signed on using the Web browser. ... https://t.co/Bk1xo54IS3 | @503223 Wow!  You've definitely got to get in on today's T-Mobile Tuesday's offer!  Shoot me a DM and let's chat! *KimWilliams
@TMobileHelp you need some serious data upgrades in Montgomery TX. No data at @66801 despite “LTE” | @202226 Oh NO! Would love to help you...send me a DM and we can look further into this! #BeMagenta *IzzyHanson
"I️ HAVE THE WORST CUSTOMER SERVICE EVER WITH @115911 IN THE PASTED 5 months. I️ DO NOT WILL NOT RECOMMEND THEM TO ANYONE #RANTTWEET | @503361 That's definitely not what we want to hear!! Send us a DM with the details, we can absolutely turn this around for you!! *KittyG"
"i'm sick of @115911 | @503362 What can we do to make you unsick, Nana 🤔🤔🤔 Let us know how we can assist. *ChanneyT"
@115911 is this your normal 3g hotspot speeds i can do a speed test on my phone get 40 mbps then hotspot well you see below... https://t.co/lrjTvWf4ll | @125458 We want you to always enjoy us from the fast lane!  DM me:  https://t.co/xKtJVNqc2V *NevinBruce
"Yo @115714 service stay on that bs 3G everywhere like wtf 🙄😩 | @503510 That isn’t how we earn your business, please send us a Direct Message, so that we can further assist you. -NR"
"Because you mfs tried to process my debit card without my consent RT @sprintcare: @500632 Hi there! Can ... https://t.co/o2kkVgsLjP | @500632 Oh no! We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
"Because you mfs tried to process my debit card without my consent RT @sprintcare: @500632 Hi there! Can ... https://t.co/o2kkVgsLjP | @500632 My name is Chevonne, and I am a Resolution Supervisor here with Sprint. Please send a DM for assistance. Resolution Sup -CS"
@TMobileHelp Why does this message keep appearing?? I understand I'm roaming... https://t.co/4zKLKdUsrW | @142069 We would love to help with this. Can you please send us a DM so we can assist? Thanks! https://t.co/IUIA5vQSHC *MattHargleroad
"@TMobileHelp ummmmmmmmm I can't call/text in my city (worked out of it)- I'm about to rip my hair out | @503636 Yikes! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 Does that Pixel 2 XL $325 reimbursement deal still stand? Or is the deal only available for the Iphone X now? | @421246 Hi! Did you already purchase your Pixel 2? If so, send us a DM and we can get you the information you're looking for! *TerriL"
"@TMobileHelp I can no longer trust T-Mobile and just spoken to a supervisor and he agreed | @503640 Thanks for tweeting us, I saw your DMs and I'll be there in a sec. *JohnWard"
@TMobileHelp i need help with my bill again! | @203560 Good afternoon! My name is Meg and I am happy to help you out with your questions today. Let's move over and chat... https://t.co/SflUF3OmUO
"So @115714 has had my phone for OVER A WEEK and no one notified me, fuck that thanks for fucking me over! | @503824 Hello Syd, can you elaborate on the issue you're having? Please send us a Direct Message, so that we can further assist you. -KK"
Y’all so trash man. @115714 Good Morning errbody else ! | @175884 This is concerning to hear! What make you feel this way about our company? Please let us know so that we can further assist. - AM
@115714  It shouldn't take me 50 freaking minutes to upload an 11 second video clip to youtube over LTE FFS. | @503889 We would like to assist. Please send us a DM so that we can look into this matter. - AM
"@115714 im not getting a good service connection in my area | @503891 Please send us a Direct Message, so that we can further assist you. - LS"
"@115714 your service is trash. | @503893 This is not good, lets look into this for you! To do so, please send us a DM with your ZIP code. - AM"
I punched my Iphones screen cause @115911 slow ass internet now it's cracked | @503917 Whoa. That's no good. Send us a quick DM. We're happy to help. *GiselleM
"@115911 when are you going to release unlimited hotspot on Dedicated  hotspot devices | @503918 We always working, Dominick. Keep your eye out on our hotspot plans: https://t.co/v2a3yNQFdi. *NaeJ"
"@115913 they won't let me add a new iPhone to my bill without paying anything not fair my bill is current and phone is paid for | @503920 @115913 Let's explore all our options to help you upgrade, Jay. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Still no phone, hopefully @TMobileHelp and @AppleSupport sort this out tomorrow. | @503923 Hey I would love to help you with this, can you send me a DM please? *WendyP"
@115913  no responses from dm’s as requested | @503925 @115913 Thank you so much for your patience. We'll be responding in kind to your DM ASAP. *MikeRice
I'm on Normandie and Florence with CRAPPY ASS @115714 service..... This shit is so TRASH.... Let's see if this tweet go through | @503943 How may we be of assistance to you? We would love to help.-DD
I ACCIDENTALLY MADE 2 PAYMENTS FOR @TMobileHelp HELPPP | @504092 Before you verify please send me a private message! *NatalyaR
"I ACCIDENTALLY MADE 2 PAYMENTS FOR @TMobileHelp HELPPP | @504092 Aw man I know the feeling, no worries we'll get you taken care of! Can you verify your account using this link pl... https://t.co/AHs1isaQ8m"
I ACCIDENTALLY MADE 2 PAYMENTS FOR @TMobileHelp HELPPP | @504092 Did you still need some help? *NatalyaR
@TMobileHelp can you check if my phone is eligible to be unlocked ? | @119569 Absolutely! :) Please send me a DM here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@115911 When I was w/Verizon upgrades were free. I waited 3 yrs to upgrade. On top of that paid FULL price for which I went to the store 4X | @504097 Hey there! We totally understand your frustration! Send us a DM, and we'll assist! *KellenF"
"@115911 💩 yall are absolute crap you guys cancelled my iPhone x order and will not do anything about it. Time to switch to @115714 | @504127 Jason, that doesn't sound right! Let's take a look at what happened to your order - send us a DM. *TerriL"
@117735 I’m going to switch back over to you from HORRIBLE @115714 and I wanted to know what kid friendly phones & plans you have? | @504137 Oh no! We would hate to see you leave us! Please send us a DM. -PB.
"@115911 I have a question concerning my purchase I just made. | @409535 What's up, Rachel. Send us a DM and let us know what your question is :) *ChanneyT"
"Enraged @115911 4 screwing up iPhone X order, didn't add trade in credit. Have to ship back and start over. WTF Who has authority to fix? | @504315 Let's see if there are other options to assist with this issue. Please send us a DM to get started. *JasmineS"
Alright @115911 we got that bill issue figured out. I guess we can stay friends https://t.co/l3bm5mdkuG | @494368 Glad to hear we're still friends! Stay classy! *JoeR
"@TMobileHelp when is the note 8 offer returning, buy one get one | @504380 BOGOs are always super sweet! Bookmark this page for latest & greatest offers https://t.co/QsFHJTuENU *SoRaYi"
"@115911 is there an outage ? My bf’s data isn’t working. | @504481 Hmm, not that we're aware of but we still want to check in on this. Send us a DM and we'll take a closer look! 😊 *HeatherSaenz"
@TMobileHelp Can I get some help with my bill. | @504482 Hey!  You can DM right here personally. I'll be more than happy to help you myself. https://t.co/XOMz3euW2N *RehanaAnwar
@TMobileHelp You really have an up-happy customer after 9yrs.  I'm so ready to migrate 9 lines away from @115911 within the next 24 hours. | @504555 9 years is a long time! Let me turn you into a happy customer! Please send me a DM! :) https://t.co/lo6HrLTstT *SimranKaur
"@TMobileHelp Unable to unlock phones after using for 40 days and paying upfront | @504556 Hey there! Lets take a closer look at this in a DM, I'll meet you there! https://t.co/GkKzSV0CsP *KerryS"
@115913 Customer Loving? Prove it! | @159631 @115913 I would love to continue working with you in DM to find a solution for you. *ZachRicketts
I hate @115714 I regret switching from AT&T. Your service sucks. | @504671 We don't like to read that! What type of issues are you experiencing at the moment? Please let us know! - DB
"Hey @115714 I'm guessing y'all gon give out discounts since nobody phone works without wifi | @414758 Please send us a Direct Message, so that we can further assist you. - LB"
"@sprintcare I'm not receiving SMS on my Note 5. What are the steps to attempt to fix this? | @504714 Thank you for your response. Please send us a Direct Message, so that we can further assist you. -KC"
"@66938 any clue why @115714 has you blocked from access, even on a phone that has no blocks in place? New since yesterday | @504717 Please send me a private message so I can assist you. -FR"
"@66938 any clue why @115714 has you blocked from access, even on a phone that has no blocks in place? New since yesterday | @504717 Hello I am sorry you are having this issue what are you blocked from please. -FR"
@TMobileHelp why is your TMobile Tuesday promotions trash? | @504730 You deserve to be #Thanked everyweek! Shoot me a DM so we can chat :) https://t.co/b1rv6Im6uc *HolliePace
@115911 why is tmo service so bad in downtown NYC? Wasn’t expecting that | @304547 A strong connection is very important so I hear you and I'd love to look into it with you. DM us here so we can assist. *BlakeT
@TMobileHelp none of my devices got the the Dunkin card today. It just said thanks for playing. What's going on? | @504731 Damn that sucks! Please hit me up in a DM so we can get you fixed up today! 👌 *FreyaH
@TMobileHelp How come I cannot get to T-mobile Tuesdays site from Windows 10 phone? https://t.co/TPRNFM14R3 | @504732 I definitely want to see what we can do! Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
Everytime you play the @115911 Tuesday’s app it stops like this then you don’t know what you win and it crashes the app! hate it https://t.co/M7fkuA51Vu | @504733 Oh no....That shouldn't be! Send us a DM so we can get you fixed up! *ElleA
"Ship my phone rn while everyone asleep @115911 | @401849 While the world sleeps, the #MagentaSquad is hard at work for you! DM me so we can chat! https://t.co/W3cyuk6dh9 *DebiChavarria"
@115714 your magic box sucks I’m going to Verizon | @504803 Allow us to help! What seems to be the issue with the magic box? -JD
@sprintcare Having serious issues with lack of network on three of the phones on my plan. Please help!! | @504804 Give us a chance to look into this for you. Shoot us a DM asap! - NJ
"@118302 @115714  LG v20 was a good phone but after it got so hot, fried my fingers, I hv to wait for LG to fix.. Thx for no hlp Sprint! https://t.co/8Yrgsvhq5I | @504805 Hey Brandon. Is your device insured? If so, you can file a claim, using this link - https://t.co/o1d6L1sXrR . -NW"
@115714 🖕🏻 | @504806 Hello Alyssa! How can we be of assistance to you today? -JD
"my payment isn’t pending anymore and has officially went through, so why hasn’t my phone’s shipment still pending? @115714 | @470528 Quite concerning! Did you receive a confirmation email? Send us a DM elaborating on this matter so we can further assist. -HS"
Sad @115714 has left me with no service for over two hours now. | @504899 Hi! Are you still having service issues? -Resolution Sup TM
Sad @115714 has left me with no service for over two hours now. | @504899 Allow me to take a look into this immediately. Send me a DM. -ResolutionSup SR
Yo sprint fucking sucks bro I can’t get service fucking anywhere man @115714 | @504918 We definitely want to work with you on this. Send us a Direct Message with your full nearest cross street and zip code so we can assist. -NR
".@115911 why did I only get a refund of $87.78 for $327.23 you charged me for an iPhone 8+ I never received? Why is taking nearly a month to resolve this? | @270411 Let's take a closer look to see what's happening, Alice. Send us a DM! We'll make things right. *RickK"
"@115911 very disappointed on how much it lags for my number to change. What if it was for an emergency of privacy? 8 hours and counting! | @505024 I hear you and I'd love to look into your number change with you, Alex. DM us here so we can check it out. *BlakeT"
@116447 sprint is the worst. I have no incoming or outgoing calls and was given totally wrong info. I really want to cxl with sprint | @466684 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
"it keeps failing to send after every 10 texts or so. @115911 SIGHHHH 😞 | @505144 No ma'am! Not on our T-Mobile One plan! DM us so we can check this out for you, Ariane! *WhitneyJ"
"Why does a company like @115911 spend so much time on Chessy ads instead of actually having a working network! I feel sorry 4 the employees | @505145 Daniel, if you're having trouble with your coverage anywhere, send us a DM! We're here to keep you connected no matter where you are *TerriL"
"If @115911 don’t give me a good deal on the X I’m going to @ATT.. 😤 https://t.co/M8ex5Gw4S4 | @505146 We'd love to see what we can do for you, Quis! DM us so we can get you that beautiful new X! *WhitneyJ"
"@TMobileHelp  The Google Pixel 2 offer https://t.co/F07IWV1wYM is still valid for those who bought device before Nov2. But, you took down the link https://t.co/oKb6oiXDmC. Where do I find the details? spoke to 4 customer support persons and got 4 different answers.. | @505147 I would love to chat about this. Could you send us a DM? *TylerBrown"
I have a new phone and my service/data still suck. But my area “has coverage”  @115714 | @350669 We'll like to look into your coverage issues. Kindly send us a Direct Message so we can further assist. -SD
"@TMobileHelp Hi there, would you be able to help me activate the new SIM card on my line that I just received a new device on? | @394019 DM me, let's get to work Brian! #TeamMagenta for the win! *BronsonBarretto"
"@115911 why did you deny my #GooglePixel2 claim for the promotion? I need to call Tomorrow about that smh | @505294 Hey Matt! We've extended the promotion, send us a DM so we can make sure you get the deal! *KittyG"
"Been waiting for @115911 to send me this unlock code for almost two days .. ya gotta do better | @505295 Hey Lu, let's take a second look so we can see how that code is coming along. Send us a DM! *KittyG"
"Just tested @115911 in Los Angeles, CA 90063, USA: 1.7Mbps using https://t.co/E2eOJGQ8kZ #opensignal #speedtest https://t.co/TLr1Qf0uFd | @346316 Uh oh! Let's get your speeds back up! Send us a DM and we can chat! *ErikS"
Service at my grandma's house is terrible. Check out my @55 result! How fast is your internet? https://t.co/7u59ch4d7X @115911 | @505399 We definitely want to see what's going on with service at your grandma's! Send us a DM with the details so we can help! *KittyG
Smh i just visted one of your locations and they didnt get any hats and i already activated the timer @115911 @10568 | @505475 Oh no! Send us a DM so we can assist! This offer is only taking place at select locations while supplies last! *ElleA
@115911 how do I find the results of playing the Tuesday's​ app game. if tapping on the screen closes the app? Saying I already played. | @505476 Send us a DM! We want to make sure you #GetThanked. *ElleA
"FUCK @115911 | @505477 Woah, harsh words Kait! What's going on? DM us here with some details so we can help out. *BlakeT"
"@TMobileHelp 

Free HD video for 3 of my phones were randomly removed from my account. I did not do this. Please help. https://t.co/J71veVRqfi | @505478 Hey Taylor I can make sure you get the help you need. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
Can I get some answers please? @TMobileHelp | @412334 I see you! 😉 Meet you in the Dms https://t.co/sBIVWmm6X2 *EddieGough
I’m jumping at the first chance to switch back to ATT because @115714 is foolish | @505599 Oh no! That's not good to hear. What's going on? Please let us know. LM -.
"@115911 I need help | @505715 We got you Shayla! Send us a DM, how can we help? *KittyG"
"@115911 you guys leaving me hanging?? 8 hours & counting, no troubleshooting has been done with changing my phone number | @505024 Absolutely not! Send us a DM to further assist with your mobile number change. Talk soon. https://t.co/ineZm1Lcy2 *AntoineWhite"
"Why does @115911 suck at night always lose signal. | @505716 Whoa Chris, that's not awesome! Send us a DM with the details so we can get this figured out! *KittyG"
"Back on Data again thanks to @TMobileHelp ... Awesome guys. 👍👍 | @505862 Out pleasure! Glad we could get that fixed for you, Thanks for reaching out tonight! *BruceBerg"
@TMobileHelp Help! | @505863 We're here for you!! Please send me a DM as soon as you can! https://t.co/kc7O8gvmk3 *ClarrizzeHarkins
@117159 @115911 @TMobileHelp in the 10 loyal years I’ve never had a problem until my Note4 developed screen burn. https://t.co/cneFB9kUQx | @505867 We'd love to assist you with this. Please DM us here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
"@115913 if I trade in my iPhone 7 for the iPhone X with EIP but decide to pay it off, will I still get my $12.50 monthly credit? | @505979 @115913 Let's dive in and explore all our options with this offer. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 thanks for messing up my preorder and making me wait two months for a phone that I should be using now.......... | @505980 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
Wow been checking the status on my pre-order on the iPhone X says cancelled what the @115911 @115913 | @468866 @115913 Let's get to the bottom of this and get this order sorted out. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@486717 I’m not even a little surprised @115714 is ignoring you after learning their employee scammed you. Class action lawsuit? | @506009 Hello there! Could you please tell us what is causing this comment? Please, DM us to assist you. -IG https://t.co/rMApsV8PQY"
@115911 why online it says y’all cover where I’m at yet I never have service 🤔 damn liars lol. | @506109 Well...let's take a look! Send us a DM and we'll chat. We want you to stay connected! *ErikS
"@115911 acts like a good guy but actually so shady. To get the kickback for using under 2GB you have to enable it. Should be on by default😡 | @506110 Hey Bryce, we want for your experience with us to be the best possible! Send us a DM so we can clear up any questions you have. *TerriL"
@ATT @115714 what y'all got that @115911 don't ? | @505864 Oh no! We would love to keep you with us Marie. Send us a DM to talk more. https://t.co/ineZm1Lcy2 *AntoineWhite
"Lmfao idk why but my service always goes off at the strangest times @115911 | @280624 We can't have that, now can we?! Send us a DM so we can take a look into this for you. *JasmineS"
"Really @115911 you cancel my order just like that | @506273 Hey Jonathan, let's see what happened there. DM us, we're here to help. *JoanO"
"@115714 bro when is my X coming in? | @506295 Hi! Did you receive an order number? Please, send us a DM to properly assist you with all your inquiries. -LR. https://t.co/rMApsV8PQY"
"If y’all would just see what’s going on in my messages rn... @115911 plz disconnect my phone bcuz no puedo dis too much | @506359 We got you, boo! 😘 Send us a DM and we can make sure everything is working flawlessly. *TarynS"
"@115913 how its possible that i using my wifi connection and recieved a text message that i used all my F&#^$ Data!!!!??? #TmobileSucks | @506360 @115913 Having an ample amount of data is essential, DM me and we'll take a closer look at your account together https://t.co/Nr93OTtXRx *TaylorBest"
"Really @115911 ? REALLY?! Im in south central LA 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️ https://t.co/7PF2C9V8nY | @506361 Hi there! Send us a DM and let us know where exactly you are, we'll take a closer look at the coverage :) *ChanneyT"
"@TMobileHelp Please help. Some one make these issues right @115911 @TMobileHelp @115714 @sprintcare @115725 @VerizonSupport | @506362 Hey Keenan! Let's talk! I'm all about getting it right:) 
DM me! *BialyQuinonez"
"@TMobileHelp Please help. Some one make these issues right @115911 @TMobileHelp @115714 @sprintcare @115725 @VerizonSupport | @506362 Hello! We don't want you to have problems. Please, DM us with more details so we can further assist you. :) - DA https://t.co/rMApsV8PQY"
"With @115714 you save $350 with a trade in on the X or 8 👀 https://t.co/mgU6naQQRA | @506396 You can get the $350 on an iPhone X or on an 8, with an eligible trade in. -PB."
@115714 service is ass cheeks | @506481 Sorry you feel that away about sprint but how can I help you today?
@115714 has the worse costume service! They are so rude! I don't know you pay more at @ATT but their costume service is outstanding! | @506489 Hello there! How may we be off assistance to you today? Please let us know. We're always here eager to assist. - KP
"I'm probably the only person in all of existence who does not have this iPhone update.
Get it together @115911 | @506533 Send us a DM and we'll see what the cause is Alex. *KaeW"
@TMobileHelp I can't stream & internet is extremely sluggish on cellular iPad mini. I cleared cache n reset connections & iPad. https://t.co/3MsFI8Oa9O | @506534 Help is here!  Tell me more about what's going on in DM!  https://t.co/vuTPc7Xx7T *TraceyFoster
@115911 I see Pixel 2 deal is live. Can I make the switch now and use T-Mo on my current Pixel until my Pixel 2 gets delivered on 11/15? | @135514 Send us a DM for the details Marlon. *KaeW
"@115911 Terrible!!! Tmobile stole the money I was supposed to receive back as a phone credit, PREDATORY PHONE THIEVES! | @506538 How so? Tell us more in a DM so we can help you out, Ryan. *NaeJ"
@115911 stole 125 dollars from me what kind of crap is that? Worst customer service ever !! They don’t even have a person I can talk to | @506539 That's not what we're about! Send us a DM with details on what's happening so we can get to the bottom of this ASAP! *ElleA
@115911  Why do signal dessapeir on my fav mini MicroCity n lake? | @506645 Are you experiencing signal issues J? DM us and we'll take a look at what's going on. *KananiB
"@115913 Now I have to get back in line which is going to take 5-6 weeks if I'm lucky | @366302 @115913 We sent you a DM and look forward to hearing back from you, Matt. *JennaLundh"
"Aye @115714 if a person on my plan is eligible for a upgrade can I use it???? | @506664 Hi there! Upgrade eligibilities are not transferable, they can only be used on the line that is eligible to do the upgrade. - LR"
"@115911 is your website undergoing maintenance? | @506706 It seems to be working fine, what are you experiencing Joana? Did you need some assistance? DM us! *KananiB"
"@TMobileHelp hey guys,  i need help.  Wondering why my bill is so high | @334832 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 I am sick of you. Just told me I didn't pay when I'm on auto pay. You idiots, you pull it. Don't threaten me when ur the fools. | @506781 Hey there. What's going on? Let's get you squared away! Send us a DM so we can talk more about this. *MelindaR"
"@115913 Was told I need 3 years of tenure to get iPhone X with nothing down for JOD.  Credits good, guess I'll be talking to Verizon... | @506782 @115913 I'd love to continue working with you in DM. *ZachRicketts"
@TMobileHelp I have 4 phones on my plan.  Is Netflix now included? | @506783 We are offering Netflix on Us! I'd be happy to get you set up with it! Send us a DM https://t.co/xo3WIlgYX6 *Becca Brandt
"@115714 and your prices are ridiculous | @506937 This isn't what we like to hear! Please send us a DM, let us assist you! -PB."
@115911 hellllp | @507097 Hey! We can check this out. Send us a DM so we can get started! *NaeJ
"@115911 I would like to trade in my iPhone 7 32gb for the iPhone X | @507098 We can help you with that Karrizma! Let's get started, DM us! *KananiB"
"@sprintcare I'll be looking for another carrier now. | @507196 We'll hate to lose you. Please send us a Direct Message, so that we can further assist you. DS"
Uhhh @115714 I need ya help | @507197 Hey! Hope you’re doing well today. How can I help? - AM
@115714 Please get a new Insurance Company @116297 is the worst. 4 years of loyal service to be to only get the run around when you need em | @507198 This concerns us. Please DM us with more details to be able to provide feedback to the appropriate parties -Maria Q
@115714 my last 4 dealings with customer service are driving me up a wall. | @507199 @115714 Thank you for brining this to our attention. We will need you to follow us that we can further assist. -KC
"@115714 Why are both my phones roaming? It never does this when im home? Of course you are gonna try and charge me for it! | @507202 Hey! There was a Nationwide outage. Are you still experiencing the issues? Please send us a DM, so that we can further assist you. -SJ"
"Great decision(s)! 🙌🙌🙌 https://t.co/qWKXEuCcv1 | @507203 I'm sorry for the trouble, let's get this fixed for you. Please send us a Direct Message, so that we can further assist you. -DJ"
Are you serious ? I didn't win anything this week with @115911 Tuesday. Such a rip off. | @395017 You should have definitely gotten #Thanked with a few gifts this week! DM us here so we can take care of you. *BlakeT
@TMobileHelp do you have to add a line to be eligible for the Pixel deal? | @176410 Hey Logan! Send a DM my way so I can get you ALL the details about this amazing promo!! https://t.co/senzStoecA *HillaryTurner
switched to the unlimited plan @115725  WORST decision i ever made! the more $ u pay the slower the data!  uuuggh @115911....  help me! | @507274 We forgive you! Let's talk switching back in a DM. We'll chat with you there. *NaeJ
"Bruh I swear @115911 always messing my bill up. Soooo tired of them, especially with the bad service I get #stepyourgameup | @179035 Wait! We don't want to do that. Having a reliable bill and service is important! DM us so we can look into this. *NaeJ"
@115911 when are y’all going to improve your phone service for inside buildings I have iPhone 7 Plus and when I’m at work I can’t use my 📱 | @507526 We always want you to be connected my friend. DM us and let's look into your location to see what's going on. *JamieK
@115911 has taken their sweet time getting back with me after allowing someone to fraudulently access my account. Very disappointed 😡 | @507729 Oh no! Let's look into this for you. Send us more deets in a DM! *NaeJ
"@TMobileHelp @115911 why does YouTube and Twitter videos fail to load with my new iPhone 8+ on the T-Mobile One Network!? | @507730 Hey, there! We'll take care of this right away :) please shoot me a DM #GotYourBack https://t.co/oNgSAZYqFR *JawedK"
@115714 is on the verge of loosing my business...any takers with good deals?! | @303814 Oh no! This is not the type of feedback we would like to receive. Allow us the opportunity to assist you. Shoot us a DM! -SM
"@sprintcare is you site down?  trying all day to access, just stall and not open billing.  Now just loops at login! | @507742 Thank you for reaching out to us. We would like to look into this for you please send us a DM so that we can assist you. - AM"
"@TMobileHelp waardeloos !! Ondanks dat je medische apparatuur op Internet zit laat T-mobile je gewoon een paar dagen zonder monteur zitten | @507851 Let me know if you have any trouble getting through. 😊 

#AlwaysHereForYou *CatherineG"
"@TMobileHelp waardeloos !! Ondanks dat je medische apparatuur op Internet zit laat T-mobile je gewoon een paar dagen zonder monteur zitten | @507851 Hey Manuella,
I would love to assist you but you've come through to  T-Mobile US,
you may want to try @121678. 😊 *CatherineG"
"@sprintcare @115714 can you please put a tower in Canton at I-275 & Ford Rd?? It's hardly any service here | @437982 @437982 - There are 3 towers really close to the above area. If you are having issues, it can be due to the ongoing outage -LG"
"@sprintcare hey, how come I can't access some sites anymore that I could yesterday? Cipa? All my settings says I can, but I still cant. | @155325 Hi! I'd like to have a better understanding of your issue, so i can further assist you. -ED"
i've called @sprintcare twice to cancel the service on my phone that no longer works and i've been hung up on both times... | @507953 Hello I will be happy to call you and get the line cancelled please give me your contact number. -FR
@115911 how much does your iPhone X cost? Might get been stuck with SE | @507975 Check out the prices here: https://t.co/c7FAMv3LxM *KaeW
"@TMobileHelp Very upset with T-Mobile! Paid a lot of $$ for my S8+ from a pawn shop, used it for 2 months, then T-Mobile blocks me. | @507976 Hey there. We would love to help out. Lets move back into PM and go through the link I sent you *ChristopherG"
"@TMobileHelp 22 minute call and waiting for a call back because $55 + 20 does not = $85.54. 
We can provide training for this!
#REALLYREALLY | @507992 Sounds like you need a Magenta Superhero! Shoot me a DM, I'm your guy!! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 tried me this morning.
I don't think they heard me loud enough tho. 💁🏾 https://t.co/BVGuaPjjV8 | @507993 We certainly want you to #GetThanked! DM us here so we can look into your T-Mobile Tuesdays app with you. *BlakeT"
"In the several hours I’ve spent on hold this week with @TMobileHelp trying to get my phone unlocked I’ve been able to find out that they’re violating the CTIA & FCC guidelines on unlocking. 5 days and counting... I think it’s time to see what @12299 can do for me. | @279782 I can totally help make sure that the unlock is taken care of, friend! DM me here https://t.co/P5ACUoCEw4 I got your back! :) *ChasityScanlanSevao"
"@115714 @sprintcare wtf is 1x?! Your commercials falsely advertise within 1% of Verizon and MetroPCS has better connectivity.... garbage! https://t.co/fNijsHR0M8 | @508027 Please send us a Direct Message, so that we can further assist you. -ES"
Going to USA in February and wanting to get a data plan and pay for a month when I’m gone for a week? Can you Hook me up @115913? | @508034 @115913 We have some great prepaid options that you can check out: https://t.co/jNi17P8IQT for all of our plans. Safe travels. *AshleyNelson
"In China, our phones can connect to 4G when the subway train working.
But in New York Subway, our phones are not in service.
@1162 @115911 | @508035 Let's make sure you have the best service everywhere you go, Kwan! Send us the location through DM and we can see what's going on. *TarynS"
"I don’t know if I want to switch to @115714 or @ATT. I think @115911 has run it’s course with me. Who has the better plan though | @508036 Aw man! What's got you wanting to leave, N? We're here for you and would love a chance to make things right! DM us here with some details so we can help out. *BlakeT"
I don’t know if I want to switch to @115714 or @ATT. I think @115911 has run it’s course with me. Who has the better plan though | @508036 Hey there! We'd be happy to have you on board! Please feel free to check our latest and hottest offers right here: https://t.co/vDCvvD5Wai If questions just let us know! - FL https://t.co/rMApsV8PQY
":/ Only have used 2.4 GB this new bill cycle, iPad line is getting the same speed and quality. Voice calling is horrible as well... And Wifi calling/digits app feels buggy or doesnt work as great. Average bars of signal 2 or 3. @115913 @TMobileHelp https://t.co/bHccdv60lP | @508037 @115913 You should be able to use your devices with speed. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115913 
Hey, Batman. I have some service issues. ***Bat Signal Activated*** | @508038 @115913 My name might not be Robin, but I am still a sidekick that can help. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"Absolutely tired of terrible coverage from @115911 @118580. Can’t surf the internet properly, LTE continually cuts out, phone calls drop. Disappointing! | @169180 Hey there! We want you rocking awesome service no matter what! Send us a DM so we can look into this for you! *MelindaR"
"Tryna check the game scores on @115911’s network is unbearable. This is what they call LTE? https://t.co/dyUViwfYyy | @508039 Nikko, let's get this figured out and make sure you don't miss a game! Send us a DM! *KittyG"
@TMobileHelp I need assistance with erroneous charges on my account | @508114 Hey!  Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp I know you guys will buy people out of their contracts if they switch to @115911 but what's the max buy out $$ | @242807 Great question. Check out the full details at https://t.co/vWOWmKnkAK. Send us a DM if you would like more information. *JesseP
@115714 has the worse phone service ever 😡😡😡😡😡😡😡😡😡 | @508249 Hello there! Is there anything we can assist you with today? Please let us know. We're always here eager to assist. - KP
"#sprint #fraud  Won't  unlock a phone I own to move to #ATT. Everyday, ""they can't fix; admit they're wrong, will fix. Same story next day"". | @508250 Please send us a Direct Message, so that we can further assist you. - LS"
@115913 3 long calls. 2 months waiting. 3 employees empty promises. And I am now convinced my rebate shall never arrive. #wastingmytime | @508354 @115913 We'd love to check out your rebate with you! Please send us a DM so we can help. *CassyFitzgerald
"@115714 when do you open ? I made my payment and my phone is off 🤷🏽‍♀️😡 | @508407 We understand your situation. Please send us a Direct Message, so that we can further assist you. - LS"
"Leaving  @115911 - failed to fill preorders - @ATT @115725 @115714 reps in SoCal with #iPhoneX - lmk | @508503 We don't want you to leave. If you have any questions for us, let us know in a DM. *NaeJ"
@TMobileHelp It's been more than 24 hrs but I still can't check my rebate status. It keeps redirecting to the main page to fill in the info. | @353619 Lets help you track that money down!  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy
@115714 It's been 47 days without internet and limited phone service in Humacao. Please attention this area in P.R. | @358225 Sounds like something we should look into. Please send us a DM so we can help. -JT
"I️ swear @115714 plays way too much...I️ literally called with the same pin I’ve had for 3 years and got in https://t.co/WUzPo8kKhM | @508638 Please send us a Direct Message, so that we can further assist you. - LS"
Huge shout out to the Reston VA @115714 store!! They made my usual painful Sprint experience awesome instead! Thank you! | @134283 You're welcome!! Thanks for the feedback and for choosing Sprint. -GS
"Sooooooooooooooo I’m trying to patiently wait for @115714 to call me about my phone🙂 | @508724 Hey there! Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
"@115911 Ordered new iphone through a store. Is there anyway to get more info than ""will be shipped between 11/3-11/10"" on website? | @189171 Hey! If you ordered through the store you should get updates on status through text/email. DM if you have questions! *MelJ"
"@115911 this is the type of service these dlcell Carrier provide, maybe we need to put a class action suit against them for all the$ we pay https://t.co/Oz0ACgZSwg | @508752 JC, we're happy to address your concerns and realize how important it is to have what you need. Please DM us. *GiselleM"
@115911 how much is your month to month plan for the iPhone 7? | @508753 Are  you asking about the phone cost only? DM us. We're happy to assist you. *GiselleM
"@115911 Why can't I add the free netflix under my family allowances, if I'm Tmobile One? | @508767 Umm! Learn how to add it to your account here: https://t.co/Mmr5Dq3C8t. If you have any questions let us know. *NaeJ"
@115911 you fucking suck! | @508768 What's going on to make you say this? *JamieK
Get your freaking network fixed @115714 | @508771 Hello there! Are you experiencing service issue? Please let us know. We're always here eager to assist. - KP
Sprint got me using the school WiFi 😭 wtf I need a discount next bill @115714 | @454572 Sounds like something we should look into. What's going on? -JT
So y’all not gonna send me my phone? @115714 | @508772 You can check your order status at https://t.co/hqOnhxrGCa. Please send us a DM if you need further assistance. -JT
"@22415 @TMobileHelp @115911
Tried purchasing any 10$ product from Guess official website it say's this why...??????????
#TMobileTuesdays https://t.co/wjqQtcrdwG | @508773 We want you to #GetThanked properly! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
@115714 I’m having problems this morning in central Texas. What’s going on? | @508958 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
@115714 I’m having problems this morning in central Texas. What’s going on? | @508958 That doesn't sound fun. I see what you’re saying and I am happy to help fix this. -DS
"Back at LAX and no cell service again. What’s up @115911 ? | @509029 Hey, Josh! We only want optimum #4GLTE data for you at ALL times! Send us a DM, and we'll analyze the area! *KellenF"
"Thanks @115911 for letting me roam from @121121 but could you maybe not throttle me to 2G and make even sending iMessages difficult? | @509083 Glad you like that option, but we want you satisfied across the board! DM us and we can see what the issue may be. *StephanieC"
Thanks @115714 for taking MY money AGAIN...and thanks for your shitty customer rep for hanging up on me 😡 Ya’ll are fucking ridiculous! | @509093 I know this is a frustrating matter for you and for that I apologize. -Felicia R
Thanks @115714 for taking MY money AGAIN...and thanks for your shitty customer rep for hanging up on me 😡 Ya’ll are fucking ridiculous! | @509093 Please send us a DM explaining your issue.  Thank you. -Felicia R
"Thanks @115714 for taking MY money AGAIN...and thanks for your shitty customer rep for hanging up on me 😡 Ya’ll are fucking ridiculous! | @509093 However, I am going to ask, will you please refrain from using profanity? -Felicia R"
"Thanks @115714 for taking MY money AGAIN...and thanks for your shitty customer rep for hanging up on me 😡 Ya’ll are fucking ridiculous! | @509093 Hey your matter was brought to my attention, please send a DM so that you can be better assisted. Resolution Supervisor --KR https://t.co/rMApsV8PQY"
"@sprintcare is there a wireless data issue in Wooster, Ohio? Family member having problem with data connection in that area | @509094 Please send us a Direct Message, so that we can further assist you. 2/2 -ES"
"@sprintcare is there a wireless data issue in Wooster, Ohio? Family member having problem with data connection in that area | @509094 Thank you for sending us your post today. We would like to look into this further for you. 1/2 -ES"
"@115714 honestly I’ve never been more dissatisfied with my iPhone until we switched to sprint | @459060 I know you are upset. Please send us a Direct Message, so that we can further assist you. -SS"
I switched to @115714 because I was able to get iPhone X on release day. In basement at WLA VA still got good signal strength! 👌😃 | @426804 Hello I would love to assist you I see that you are saying you can't get reception in the basement. -FR
"@115714 ,just curious, how could I get some free sprint merch. I see all this magenta, and I'm like.. Where's my black and yellow..?! #note8 | @509352 Hey there! Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
"I’ve been a hardcore sprint fan forever now, but is it just me or their web connection is slower than ever? #sprint #youareannoyingme | @509353 Are you experiencing slow data issues with us? Please send us a Direct Message, so that we can further assist you. - KD"
"@115714’s service is so shitty. Really considering switching to Verizon | @509354 Hey there! Lets check the coverage in your area. Please send us a DM, include your nearest cross street and ZIP for further assistance. -SJ"
"Hey @115714 , Verizon keeps giving me the go round on data speeds. Anything you can do for me?? | @509355 Hey! Check out our Unlimited Freedom plan https://t.co/ozfJDmVEaq. Unlimited high-speed data! -SJ"
"Having a smartphone with @115714 in Troy, MI is like trying to play Blu-ray disks on a VCR. #WhatsThePoint | @509356 Hey! What's going on? Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY"
@115714 cell service been trash lately. I barely have 3G right now. | @439076 We would like to look into this matter. Please send us a DM so that we can further assist. - AM
After a million yrs w @115911 I think it may be time to part ways w them | @509393 I thought we were besties Jameelah. What's wrong? Send us a DM and let us know. *KaeW
"@115913 Life long Tmobile customer, but not happy with your CSrs and how they are handling my complaint | @509397 @115913 Thanks so much for your loyalty, Som. Please DM us what's going on so we can turn this around: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp why you fucking lie to me | @327226 Oh no! I want to be completely transparent with anything going on with your account. DM me!https://t.co/rIZzKwKb2m *KurtMartin
"I fckn hate y’all soo much @115911 | @509401 Whoa, harsh words. What's going on to make you say this to us? *JamieK"
@115725 & @att send me offers. @115911 signal coverage has gone to shit the last two days. | @509438 We want to make this right. Send us your location in a DM so we can check out the area. *NaeJ
@116447 @sprintcare  Tag your it | @155354 Please allow us one moment Team @116447
@TMobileHelp Am I eligible for the two LG V20 deal without upgrading my lines on postpaid 2-line Simple Choice NA 6GB plan if I go with EIP? | @227573 Could you start a DM for me please and thanks? *BenitaD
@TMobileHelp Am I eligible for the two LG V20 deal without upgrading my lines on postpaid 2-line Simple Choice NA 6GB plan if I go with EIP? | @227573 Hi there Brent and thanks for reaching out to us here at T-Force today! I will be more than happy to assist you! *BenitaD
"@117543 @115913 Since the merger talks are over, what's the word on the street with Universal RCS?  Still EOY? #TMobile | @509628 @117543 @115913 We're still shooting for the end of the year. Stay tuned and see what we have in store. *CharlesOpacki"
"@TMobileHelp why I left, as opposed to answering my actual question. However, this is why I left... *rolls eyes* | @497151 Meet you back in our DM. *MarkMcLaughlin"
"@TMobileHelp I am consistently missing texts, is this a phone or network issue? | @149190 Oh no! Let me help! Troubleshooting and fixing issues are my jam! Click here>https://t.co/x0QlmC72Qi< to DM me! *EricaCardwell"
"so when did @115911 change their number and how long have I NOT known?!! | @509798 What do you mean, Simba? It's always been 611 from your cellular device! Need something? DM us here and we've got you! *WhitneyJ"
"@115911 you honestly have the worst service | @509800 What's going on Erick? We're here for you, send a DM our way and we'll look into this! *MelJ"
"@sprintcare @115714 
You need to do more to combat robocallers. | @509833 Hey there. Thank you for the feedback. What can we assist you wtth? We would be happy to help. -  CF"
"I swear @115714 y’all’s customer care reps fucken suck !!! 
I might as well pay a little more and go back to @115725 | @509834 @509834 - Feel free to send us a DM with your issues -LG"
"When Masayoshi Son fails to sell Sprint, because he is relying on one investment to keep @115714 @124218 running. You do realize you are losing the war. You are just as clueless as @169919 #Facts #MondayMotivation #timetosell https://t.co/lFD1RVnDo9 | @509835 Hey there. Is there anything we can assist you with today? Let us know -  CF"
Cell phones are so advanced yet they still don't have better caller ID than my landline has had for 25 years. #Sprint sucks #cellphone | @509836 Thanks for your chat today. What seems to be the issue? -NS
@115714 the tactics you've advised your Retention phone reps to use to keep customers will be the reason they won't return. Lying isn't ok. | @510024 Hey there. We would hate to see you leave. What seems to be the issue you are having? Let us know. Sprint Cares! -  CF
"@TMobileHelp is your payment system down?  I've been trying to make a payment since yesterday, and I cannot. | @510191 Let's make sure we can get your payment processed ASAP! Send me a DM so I can take a look! https://t.co/yZ5k0mtFsX *SonjaKett"
"hey @115911 are we experiencing difficulties in Central ohio phone not recieveing any data but has strong signal. | @510192 Let's look into this for you, Nay. DM me so I can check this out. *JamieK"
"@115714 is your app or website down? Can’t upgrade my phone online. | @510218 Thank you for reaching out to us, how long have you been trying to upgrade your device? -JE"
@115714 I think I am done with your lies. I'm tires of my phone saying I have service. Then not being able to use said service... be honest | @510221 Looks like something we need to look into. Please send us a DM so we can better assist. -AF https://t.co/rMApsV8PQY
I'm real tired of @115714 giving me the message  about making multiple calls when THEY are trying to charge double the amount of my bill! | @510416 Hello I am sorry to hear this I will be happy to assist you. What is going on with your bill? -FR
"@115714 no service in ann arbor michigan unless on wifi. what has been going on lately? | @510417 Let's check on that service for you. What's your nearest cross street and ZIP code? Send us a DM, so that we can further assist you. - MJ"
@115911 I HATE EVERYTHING ABOUT YOUR COMPANY IMA BEAT ALL YO EMPLOYEES ASS BRUH WTF YALL AINT SLICK | @203512 Woah what's going on? DM us here with some details so we can help out. *BlakeT
Seriously @115911 the one day I'm not paying for @126972 Red and this is what I get... I know my speed faster then this for both companies https://t.co/dVnDyailAk | @309481 Oh no! I don't like facing the white ring of loop either. DM us and let's look into your location. *JamieK
"@115911 Is support for SMS from other devices via iMessage even when my iPhone is off (like calling) in the cards? | @510425 Depends on the situation you're referring too, Jon. DM us and let's talk more in detail. *JamieK"
Three bars and no internet @TMobileHelp @115913 #Uncarrier #comeonman with hotspot in my House too!!! Clawson Michigan https://t.co/PV2jU453JU | @510426 @115913 We've got your back. DM us the address this is happening at so we can help: https://t.co/cuEwtd2epS *DanKing
"@115911 also has horrible service...i called for a booster 6 weeks ago...still NADA | @510572 If you have not received your rebate, DM us and let's see what's going on ASAP. The team is here for you. *JamieK"
"@115911 voicemails randomly started getting texted to me as well as regular voicemail on iPhone 8. How do I stop this?? | @464825 Hmmm, let's check that out, Jin. DM us, we're here for you. *JoanO"
"Hey @115911 and @AppleSupport both your customer care is so bad! I’ve been struggling for over a week- both of you blaming the other! | @510573 Hey Simran, what's going on? DM us, I'm sure we can help. *JoanO"
"@115911 i cant upgrade online or the #app and if I do it by phone or in store y’all #chargefees #whatswrongwithyoursite #help #please #fast | @343791 Rudy, we appreciate you bringing this to our attention. We're happy to help with your order. DM us. *GiselleM"
@115911 @TMobileHelp trying to switch to ONE but when I️ go to add Netflix the bill goes up $5 I️ sent a DM because that’s not right | @465362 We're here to help with your plan! I see your DM and will meet you back there! *CassyFitzgerald
Waiting on my iPhone-X @115714 🤔 | @510601 Did you order your phone online? If you did you can check your order status using this link.https://t.co/hqOnhxrGCa. -GS
@sprintcare thanks for having terrible customer service. I'll be sure to NEVER recommend you ever! | @510602 message I will call you and get you over to our account services team to see what we can do to help you.
@sprintcare thanks for having terrible customer service. I'll be sure to NEVER recommend you ever! | @510602 Hello Polo we hate to hear you wanting to leave sprint. If you can send me a callback number through the direct
"@TMobileHelp is there any difference between the prepaid and postpaid sim card kit? | @410495 let's go ahead and get this worked out, DM me! :)  https://t.co/ezZMoc7QXB *GraceFranco"
"@TMobileHelp Hi, I just got a phone from my mom because she got a new phone, but it is asking for an unlock code when I put in my sim card? | @510744 Your mom rocks, Viper, and congrats to you both on new devices! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
"@115911 thanks https://t.co/scOlwfLuIQ | @510745 Slow speeds are no fun so I hear ya, Jeff. DM us here so we can look into your connection with you. *BlakeT"
"Dear @115911
Your coverage in Maine sucks so much, carrier pigeons are now the most efficient way to send messages.
#TMobile #letdown | @510746 Ouch!! Where are you located? DM us details so we can get this turned around PROTO! *ElleA"
"I like how the @115911 Indian rep wouldn't help me out til my husband got on. Then it was ""yes sir"" to everything 😒 | @510747 Hi Bettie! This is definitely concerning so we'd like to find out more. Please DM us with details so we can check it out. *WhitneyJ"
"Seriously @115911 , service at @150414 is slower than dialup. | @510748 Let's see what's going on there. DM us, we'll get you the speeds you expect. *JoanO"
I’ve literally called both your customer care individuals over 10 times and no one has been of ANY help. @115911 @AppleSupport | @510573 We're happy to assist with your concerns. I've included the unlock requirements for you here https://t.co/R16AlEp3Lw. DM us. *GiselleM
S/o to the #MajentaNinja that helped me this morning @TMobileHelp | @510192 #Magenta👊Bump It was my pleasure! *SonjaKett
@115911 doesn't work well if at all in Colombia. So much for the promised 3/4G speeds when you can't even access any data at all. | @510940 Hey Rachel! Keeping you connected is super important so we've got to deliver! DM us so we can check this out for you! *WhitneyJ
"Thanks FOR NOTHING @TMobileHelp . Way to advertise a special W/O end date. ""sorry it ended 4 days ago"" can't do anything about it! #weak | @510941 I'd love to help you out. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
"How can i exchange my black iphone x with silver one ?I got 3 days ago #TMobile @115911 | @342838 We want you to be satisfied with your device, let us take a look at this. DM us, we're here for you. *JoanO"
"@115913 can I listen to Pandora on a airplane, if I have airplane mode turned on? | @510942 @115913 Great question, Chylohh. You'd need some type of data connection to be able to listen to Pandora. *DanKing"
@115913 more than 8hrs waiting for your IT crew to fix my problem and counting. | @506360 I've 100% got your back on this end. We'll continue chatting in DM to get you some answers. https://t.co/EdLkYIfmTn *MariahDaigle
"Horrible customer service @sprintcare #fitosayssprintsucks | @396995 Hello Jose, we hate to hear you feel that away about sprint. Is there something we can help you with today/"
@115714 how do I find the remaining balance on my phone and pay it off on https://t.co/wxro6Nug7j ? | @286200 Sounds like you're something we should look into. Do you wish to upgrade? Find this info using the link https://t.co/Ai5y0fKbRp. -JT
"Man. If i could retweet this everyday o would https://t.co/aL6sGf02oN | @511153 Ouch! What can we do to change that? DM us, so we can get friendly again! *WhitneyJ"
@115911 my family and I been with you guys since 1999 and y'all constantly dropping the ball. I've been patient with you mfers I'm gone ✌🏾 | @511154 We only aim to provide the best quality to our customers. DM us and let's talk about what's going on. *JamieK
@TMobileHelp https://t.co/Xm0wb1m8cU | @511155 Our deals are lit! Shoot us a DM anytime if you need help! https://t.co/gLqwX4nHy4 *MontanaDaniels
@TMobileHelp I am getting way too much spam text lately. This kinda sucks...can I change my number or get on a list of some kind? | @210882 Let's see what our options are! Shoot me a DM to get started. https://t.co/gLqwX4nHy4 *MontanaDaniels
@115911 worst customer service in the world they do nothing to help there customers | @506273 I definitely don't like hearing you feel this way. We're here to help! Send me a DM https://t.co/cbaCC4vqgh *MichelleWalker
@115714 LTE acting up in San Antonio area. What's going on?  There an outage ? | @300703 @300703 - The outage was resolved. Are you aware of anyone else having the issue within the area? -LG
"@sprintcare all I want to do is find out when or how I can enable RCS on my #Pixel2XL. This was working fine on my #LGV20. #badservice | @511176 Please send us a Direct Message elaborating on your issue, so that we can further assist you. - LS"
"@TMobileHelp @115913 .. its way. On phone with 611 now, and my phone was just returned to the warehouse. What is going on!?!? | @200402 @115913 We'll take a look into this and I'll meet you back in DM in just a moment. *JamieEnglish"
@115911 do any stores in the greater Los Angeles area have the iPhone X? Asking for a friend lol | @511347 Hey there! You'll want to give your local stores a call for real-time inventory -->  https://t.co/hQIHLYxibg -- DM us to order one! *BlakeT
@sprintcare @115714 @115725 @ATT @115911 #horriblecustomerservice #useless #whystay #help #RCS #EnhancedFeatures #GooglePixel2XL https://t.co/ODurdkcjx9 | @511176 What is wrong with the RCS? - LS
@115714 What happen with the latest update? #terrible | @511374 Hey there!  Thank you so much for the post today! How can we assist you? -KJ
@tmobilehelp I need your help! How can I contact the T-Force Team? | @511433 Hey there!! We're here for you. :) Click this link here to send me a DM: https://t.co/QIHNBDHoV8. *LaurenWalker
@TMobileHelp I got a tmobile galaxy note 8 direct from https://t.co/o7rn0rtwLX  and need to have the IMEI added to Tmobile's database. | @511434 Just got your message and responded! I'll meet you back in the DM! :) *HillaryTurner
I pre order my iPhone X October 27th where the hell is my phone @115911 | @511582 Hi D. We're happy to check the status of your order with you. DM us. *GiselleM
Thanks again for nothing @115911 The festival of suck continues. Sadly all carriers suck! #weak | @510941 I'm shooting you a DM. *FeliciaPorter
"#iphonex screen is NOT scratch resistant. Mine has gathered scratches just from being in my pocket =\ @AppleSupport @TMobileHelp | @427749 Apple girl is here to help. Please send me a DM, and we can talk about this. :) https://t.co/NICrRPn7OP *SierraRichards"
"Why would I call when you do not intend to help just silence https://t.co/75nfxzmCBE | @511583 Our team is on standby, ready to step in and begin helping as soon as you DM us: https://t.co/cuEwtd2epS *DanKing"
Hopefully @115911 has some Black Friday deals like BOGO | @348478 You never know what we'll have up our sleeve! #StayTuned *MontanaDaniels
@115714 is whack! SMH https://t.co/q8eFbhWPW9 | @135485 Hello I am so sorry this happened did you contact UPS or our order support at 877-746-8249. -FR
"@sprintcare Is it possible to track inventory deliveries to Sprint Stores? I was told Stores would have the iPhone X and Apple Watches. | @511606 Please send us a Direct Message, so that we can further assist you. --OC"
These are the only colors the plus comes in? 🙄 @115714 @115858 https://t.co/5E2X7cTPMt | @387323 That's the three beautiful colors that it comes in. - IR
@TMobileHelp can I change my due date please? | @511783 Let's take a look! Send a DM my way to get started! https://t.co/gLqwX4nHy4 *MontanaDaniels
Any other phone company trying to take @115911 spot ? Need a sub | @360215 Sayyy whaaa? No subs! We prefer burgers so let's get you fixed up 😏 DM us! *ElleA https://t.co/dOCyfk1pp5
If I don't get my iphone x by Friday then I may have to cancel my service with @115911 and switch to another carrier | @511784 We care and love having you on the magenta side.  DM me: https://t.co/tdwt367vMq *NevinBruce
"@TMobileHelp my account was suspended because I couldn't pay my payment arrangement/eip amount. Jobless and waiting on unemployment. Help? | @511785 Hey Jaye, we can definitely look at some options. Send us a DM and we will work together *ChristopherG"
@TMobileHelp Is there a way I can speak to someone at T-Mobile that will actually fix my issue and not make it worse ? | @511786 We are always here to help! DM me and I will take a look at things. I got your back! https://t.co/jUueWiMypn *AmandaCross
@115911 has poor customer service and poor LTE coverage. It's a shame they hide this from @115913 and lie to the American public. | @511787 @115913 We want to make sure you're getting the best service available. We'll be meeting you back in DM ASAP. *DanKing
"Don’t understand how @115714 can say I have 4 bars; but won’t send a text message, a snap, or refresh Twitter. Service is awful. | @511819 Can you please send us a private message with the details so we can get down to the bottom of this? -ES"
@115913 T-Mobile is not a good or fair player and our peaceful but focused protest can help us | @511583 @115913 We're here for you. Please DM us your phone number so we can call you and help: https://t.co/cuEwtd2epS *DanKing
"@115911 lied to us about coverage and then gave us runaround when we called, transferring over & over then hung up. | @419695 Hello Virginia! Thanks for reaching out again! I'm all about a great experience so I want to assist. DM us and we can get started! *WhitneyJ"
@TMobileHelp you guys should be consistent with what you tell your customers. In store employees tell you one thing and online reps another | @379127 Hey I'm here for you! Shoot me a DM let's chat! https://t.co/BMDMqsRi3P *DebKlajbor
"@TMobileHelp 100% of my inbound calls are going to voicemail. Good coverage, no obvious settings to forward... HELP! | @289636 Yikes! Don't want you missing any calls! Send me a DM and we'll get you fixed up! https://t.co/eNOMRUc3s7 *Shannon Pelletier"
@115911 so trash yo I need a new carrier | @511972 Ouch! What makes you say that? DM us here with some details so we can change your opinion. We're here for ya! *BlakeT
While supplies for inventory and end dates for rebates @115911 Pretty basic. Work it out #weak | @510941 I'm here to help and I will do everything I can for ya!  I sent you a DM and look forward to your reply. *NevinBruce
@115714 @AppleSupport: @115817 @UPSHelp was NOT best choice shipping the X's.  I'm having issues getting mine del'd and poor support from UPS. | @512161 Hey there! Can you please elaborate a little on the issue you're experiencing with UPS? -NL
"Discounted price for an upgrade and see on ur bill it’s still full price 6 months later #refundmyass#2to3billingcycles @115714 | @512307 Hey Jami, your post is concerning to us and we definitely want to look into this matter for you. -AH"
"Discounted price for an upgrade and see on ur bill it’s still full price 6 months later #refundmyass#2to3billingcycles @115714 | @512307 Please send us a Direct Message elaborating some more on your issue, so that we can further assist you. -AH"
@115714 YOU need to treat your long time customers with more respect. Robbing people blind IS BAD SERVICE!! I won't recommend you to ANYONE! | @330702 Hello! Have billing issues? Pls DM us what problems you are having to provide you assistance. -VS
"@TMobileHelp do you still sell the gear s3? I tried to buy one online, but when I click add a line it takes me to your homepage | @507004 Let's see what the barrier is, Rich! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
I’d even consider switching from @ATT to @115911 if they had a good deal. That’s how done with AT&T I am. @TMobileHelp | @512337 Thanks so much for reaching out to us. We'd love to have you join the #MagentaFamily. Shoot me a dm so I can help... https://t.co/upt1KIIFhT
@TMobileHelp I have Jump OnDemand.  How much will have I have to pay upfront to pre-order the iPhone X on October 27th? | @512338 Howdy!  That's a great question!  Can you please shoot us a DM? https://t.co/pPPWxmt76F *JohnKuhn
Hey @sprintcare any idea why I would get a text 2 days later?? https://t.co/ph4qzNwCrH | @512445 Thank you for reaching out to us. How can we assist you? -KJ
Seriously @115714 I call for help and go from one phone not working to 3 not working. Spend 3 hours on secure message you get one going and then just not respond? With 4 other carriers Providing the same thing Service is what seperates you.  Get it together @116447 | @512494 Hey Wesley! I've sent you a message through the secured web browser. - LP
Seriously @115714 I call for help and go from one phone not working to 3 not working. Spend 3 hours on secure message you get one going and then just not respond? With 4 other carriers Providing the same thing Service is what seperates you.  Get it together @116447 | @512494 Hi Wes! I'm reading the conversations. Please give me a few. - LP
"I’m trying to serve our country & instead I’m spending my nights on hold, tracking packages, & writing letters. Wth? @115911 @115913 | @512581 @115913 We'd love the opportunity to step in and help, Brynn. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"I can txt 4 free from an airplane but if I have a prob, I can write ur PO BOX by snail mail. Gimmicks over substance. @115911 @115913 | @512581 @115913 We're here for you and want all to be going well. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp need help with shipping statues for my phone | @512582 Absolutely. DM us so we can look that up for you. https://t.co/JlFYMuiDdD *MicahLev
@260054 none of the line on our sprint account cannot connect to data while roaming. Where I work I tend to roam and I can’t use data or get any of my iMessages to come through or send out. | @414292 We apologize for the issues you have experienced. Team @260054 will reach out to you to address your account concerns today.
"@TMobileHelp I'm getting a runaround with your twitter account as well on my bill, I need someone who knows what he's doing to help me! | @512833 I'll meet you back in DM. *MarkMcLaughlin"
"I was charged fort pre-oredered iPhone x on 11/3 and I still haven't received a shipping notification. @TMobileHelp | @512834 Lets see what's that status on that pre-order, shoot me a DM so we can check. https://t.co/D4NKjg57yo *SultanGardezy"
@TMobileHelp What’s the best way to report a dead zone in an area that your map says should have “Good” signal? | @512835 It's crucial that our map is looking SUPER accurate for you! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb
Amazing  Service @115911  god i hate this Service so much!!!!!!!!!!! Full bars https://t.co/CNRwMuYPnC | @512836 We don't want you to feel this way! Send us a DM so we can work this out. *NaeJ
"@115913 You are an awesome CEO, but @115858 is killing my business by continuously deleting my storage option with each new model! Help! | @512837 @115913 We'll check out all options to ensure you have the storage you need, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115714 i need to receive my phone today, your administrative incompetence is leaving my delivery in limbo since Friday.. | @512858 Good afternoon.  Have you checked the status of your order at  https://t.co/l13eStvC56? -Felicia R"
@115714 bought a camera attachment that one of your employees was insistent that I buy. Didn’t work for my iPhone 8 plus so I returned it | @512859 I advise that you return to the point of sell to get this issue resolved. -TT
Really @115714 is bsing with my damn iPhone & @115817 act like they don't know where my damn phone at!!Yeah I'm livid right now behind my shit | @512860 With the high demand of orders and the anxiety of customers to have their device is overwhelming. 1/2 -ES
Really @115714 is bsing with my damn iPhone & @115817 act like they don't know where my damn phone at!!Yeah I'm livid right now behind my shit | @512860 You can keep track of your order with the order number sent to you via email by login in to  https://t.co/l13eStvC56. 2/2 -ES
"@115714 still hasn't refunded me my money and it's November now I was told I was going to get my refund back in September | @512861 Please send us a Direct Message, so that we can further assist you. -CA"
"@115714 still hasn't refunded me my money and it's November now I was told I was going to get my refund back in September | @512861 Hi Alexis. Promises not fulfilled is frustrating, Kindly give me a moment while I review the information provided. -CA"
"@60021 👋🏼, you guys raised the price but still be stingy with that WiFi code.I️ ain’t too mad at you. I’m more mad at @115714. 🤦🏻‍♂️ | @512862 Hey there, I saw your post. Is there anything we can assist you with? Shoot me a DM letting us know. We are here to help -IB"
"@115911 what's going on with service in lower Manhattan? 4 bars and no data for me. For over an hour. | @513027 I depend on my connection as well, and want to investigate so we can get you back online ASAP. Please send me a DM. *JPL"
@TMobileHelp I have a new LG G6 that replaced a Nexus 5. The spell correction is grayed out and I can't figure out how to turn it on. HELP! https://t.co/9XZ8zipWDp | @513028 We are your #MagentaPhone Wizards to the rescue! DM us and let's chat. 😃 https://t.co/cX9JRYxboR *MelissaStephens
Hi @115911 @TMobileHelp I got my jump with pdp a while ago but just got the message to see my welcome kit. Link is expired tho.  Help https://t.co/ApqYPkfTSp | @204501 Oh no! We can definitely help with the link to set you for success. Send us a DM! https://t.co/ineZm1Lcy2 *AntoineWhite
JUST SPOKE TO THE MOST HAPPIEST ENERGETIC PERSON ON @115714 CUSTOMER SERVICE 😁😀 | @513064 Thanks have a great day! -FR
"I'm so pissed off with @115714 this is the worst customer service I've ever had now I have to re order my phone. Thank God for screenshots😡 | @513065 Hello there! Your response brings us great concern. Please send us a Direct Message, so that we can further assist you. -JR"
I am now on day 24 of @115714 holding my phone hostage. #UnlockMyPhone @115714 @sprintcare https://t.co/Q5u8j7tQrP | @358927 Hey John! We don't want you feeling this way. Kindly send us a direct message to address this issue. -CO
"@115714 @1124  Feeling ripped off by the deceptive bait-and-swtich that's Tidal music""free trial"" - canceling and telling all to follow | @513069 Good afternoon. Your posts concerns me.  Please send us a Direct Message so we can discuss further. -Felicia R"
U make me want to break shit @115714 | @513071 Hi this comment concerns us. Please send us a DM so that we can further assist you. -RA
"HOLY SHIT UR SERVICE SUCKS @115714 ive never seen a service with such horrible connection, how is this buisness still running | @513072 Hey there! Shoot us a DM, so that we can look into this for you. -KC"
"@115911 you need to get it together ! I never have service and it’s constantly making me use all my data !!!! Unbelievable #CustomerService | @513304 Hey Jenna, send us a DM with the details, we absolutely want to assist! *KittyG"
I don’t know if it’s @115858 or @115714 but my phone has been messing up since I got iOS 11 last night . Barley service and deleted numbers 😡 | @513420 We're unaware of this but thank you for bringing it to our attention. Shoot us a DM so we can help. - NJ
"What’s the point of pre-ordering the iPhone X if you’re going to cancel my order and not give me notification @115714 time for @ATT 😤🤬 | @513421 There was a glitch in our system resulting in this, can you re-order ? We do apologize for this inconvenience.2/2 -ES"
What’s the point of pre-ordering the iPhone X if you’re going to cancel my order and not give me notification @115714 time for @ATT 😤🤬 | @513421 The high demand for this device and the excitement of our customers to have it is over the roof. 1/2 -ES
@115714 and @12346 = #joke | @513422 This is definitely not the way I want you to feel. What issue(s) are you currently experiencing? I am here to help. -JJ
"@115858 @115714 This needs to be taken care of TODAY | @513423 So sorry to hear that. I’m on it! Please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"Don’t ever ever ever fuck with @115714 | @513424 Hi there, are you experiencing any issues which may need our assistance? -CA"
Annoying to get a text from @115714 w/offer: when you click it have to sign in. Dah you sent the text to my phone#. SIGN IN? @116447 | @513475 You will need to sign into your account to accept any special offers. This is for security purposes. Team @116447
"@115714 i want you guys to know you are the worst cell service that exists get on @115725  level and be good Tired of not getting signals | @513476 Wow, We want to help you. Please send us a Direct Message, so that we can further assist you. - MJ"
@115714 Service in summary. https://t.co/ZoMV9kPUVZ | @513480 Hello! This is not something we want you to experience and we'd love to help. Can you tell us what's going on? -CD
I will be staying with @115714 @sprintcare theyre executive customer relationsons called me personally and made everything right. #ThankYou | @513481 Thank you for the positive feedback and for being a loyal customer !
"Hey @115911 what gives? I tried to play #TMobileTuesdays and it said I already played but It didn't let me play so now what? #glitch 😕 | @513487 There's no glitch! Did you check all the prizes you won in your ""My stuff"" ? *NaeJ"
@att @sprintcare @TMobileHelp @115725 Feel free to DM me to follow up. | @513492 So you've got some questions about out towers? I've got you covered!  Just click https://t.co/IvLqMUwEUf to DM me! *Frank Maez
"@115911 Your customer service is absolutely horrible. At the core of these issues is the lack of transparency between departments. | @513495 Yikes! I hear you & I certainly don't want you to feel this way, Kayla. Can you DM us here with some details so we can chat? Thanks! *BlakeT"
Disappointed in @115911  @115913 went to upgrade sons phone in perfect working cond no cracks & junior mgr wouldn't accept! #FalseAdv | @172611 @115913 We want the upgrade process to go smoothly for you. Please DM us so we can look into this: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp - my Note 4 is dead  won't even go to recovery booting & I need to pull pics off it...I have JUMP, what are my options??? | @513617 Great question! You can shoot me a DM, and I'll be your superhero ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
"@TMobileHelp I had a JOD return phone stolen, it's been 2 months when can I pay it off? It won't let me get a new phone stuck in return. | @328624 Oh no! Send me a DM here https://t.co/xTjNVF3Ex4 and we can check it out. *KirstenHartford"
"@TMobileHelp can u please email me a return label to sent back my cellspot please | @116151 Of course I can, Armando! DM me and I can get that sent to you. https://t.co/wnPk0Kpe5r *BrittanyJones"
"Who works for @115714 ? I have a question. | @513638 Hi, I am here to assist, please send a Direct message. -AF"
"There’s something special about calling @sprintcare and listening to music or the phone ring for 15 min and not ever speaking to a person | @513639 Hi  Callie, I am here to assist. -AF"
"Dear @115714, for the love of God, what is the phone number to ge5 out of voicemail hell and get a live person on the phone? #tiredofthis | @513640 Hello there. Thank you for reaching out to us today. How can I help you?"
"@115911 My @122986 pixel 2 was delayed getting to me. Just got it today, but your promotion is gone. Can you help?? | @513761 Hi there! We're always happy to help. DM us. *GiselleM"
"@TMobileHelp your company lies!  Full of lies! No help and no loyalty to your customers! https://t.co/owHSgcOcmH | @478642 I'm working on this for you, meet me back in our DM please. *MarkMcLaughlin"
"@115913 tmobile is trash. pluss you guys are liars. | @511971 @115913 We want to turn your opinion around, Frankie. I see we're working in DM. We'll be replying back there ASAP. *DanKing"
"@TMobileHelp How can I speak to someone based out of a US call center? I have had an unsuccessful attempt with your overseas call center. | @513762 Send me a DM, and I'll be happy to help! https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp big billing issue with an upgrade unresolved for two months, any help? | @513763 You've reached the billing experts! Send a DM our way with the deets and we can help out! *JenniferRogers"
@TMobileHelp today I getting so many calls with same prefix (201-887-xxxx) and silence with drop after 5-10 seconds | @513764 Let's get to the bottom of this ASAP! Send me a DM for help https://t.co/cbaCC4vqgh *MichelleWalker
@TMobileHelp I have a question about the iPhone X upgrade offer with a trade-in. Can you help? | @128365 You've reached the right place! Send a DM our way with your questions and I got your back :-)! *JenniferRogers
@TMobileHelp could you people screw up my bill any worse? Ready to jump ship | @513765 We certainly do not want you experiencing bill shock! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
"@115714 - 1/2 hr later n I got nothing but a headache - hit u up n look 1⭐️ .. Can't wait till contract's up✌🏼 https://t.co/mMnNKxbYAk | @337874 Wow, what's going on? We want to help you. -R.A"
"Hey @115714, why am I constantly data roaming in Wichita and Manhattan, Kansas??? Time to make a switch. | @513801 a look into see if we are having any tower issues."
"Hey @115714, why am I constantly data roaming in Wichita and Manhattan, Kansas??? Time to make a switch. | @513801 We hate to hear that you wanting to leave the sprint family can you give us some exact addresses so we can take"
"I feel like going home from work since I have no service and it probably won't be up anytime soon @115911 | @514306 We're working hard to get back up and running, follow this tweet for updates: https://t.co/MTs0J2O4aZ *TiannahReagor"
"@TMobileHelp can you follow me please? | @323848 You got it, Connor! All done. 😉 *BrittanyJones"
".@115913 you seems to only be interested in over billing, but when it comes to getting a call from executive cust svc, it’s all crickets. #fraud #racketeering | @514307 @115913 You're in excellent hands with the Executive Social Care team, we'll be replying to your DM momentarily. Thank you for your patience. *TaylorBest"
"Gotta survive off wifi since yall fucking suck @115911 | @514308 Let's dig into this further, Kels. DM us. *GiselleM"
"@115913 I work for Habitat for Humanity of Kitsap in Bremerton, WA.  We are a non-profit organization who desperately need new 2 line office phones! I heard you might be able to help! https://t.co/On2gdTDO7c | @514309 @115913 You’ve come to the right place for your phone needs. Please send a DM our way so we can help https://t.co/Et1Fu7xZtb *BarbPelotte"
@115911: @americanair left my bags. I have 2 call a 1800 number from Grenada to check on them. Will I be charged? | @317490 We can confirm all the details you need to make sure you're aware of your charges. Send us a DM so we can further assist. *KeithM
@115911 Can you get your shit together Please???? | @514311 Whats going on? We're here for you! *MelJ
@115911 #digits has logged me out of the app once again. It’s not reliable to count on for phone calls. Same issue on my families iPads. | @202226 Oh man! Let's get to the bottom of this and get it straightened out! Send us a DM with the details Eric! *KittyG
"@TMobileHelp guys where do I report a non coverage area???? Is tough to be around there.. | @122972 We're here for you and don't you going disconnected, Luis! DM us so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
@TMobileHelp REALLY EVERY MONTH!!! MY BILL IS ALWAYS WRONG!!!!!!!!!!! | @514342 Hey there! I'd be happy to get your bill straight. Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
"Gotta say, I'm disappointed in @115911. This past weekend I had no service the whole time I was at @67928. Not cool! | @514343 We appreciate you letting us know, Moni. Are you still having trouble? DM us. *GiselleM"
"I'm so disappointed in the horrible customer service I receieved at 2 @115911 stores this past weekend. | @514344 Whoa Kendra, that's definitely not what we want to hear! Send us DM with the details, we want to turn this around! *KittyG"
@TMobileHelp Im a new @115911 customer - 4 lines on the T-Mobile ONE Plan. Do you have Gov't/Veteran discounts? I'm a Gov't Employee & VET. | @472549 Hey Theron! Have you heard of our Advantage Program? I'm sure you're eligible for it. Check it out https://t.co/g3TJL5nQAN *BrittanyJones
"Yo @115911 I'm legit not getting text messages from people, what's up with that??? | @514345 Let's check it out! Send us a DM and we'll make sure you can get all squared away! *ErikS"
@TMobileHelp is there an outage in PA? Our data intermittent and VERY slow? #TMobile | @216378 I want to get you back in the fast lane ASAP!  DM me: https://t.co/tdwt367vMq *NevinBruce
@115911 my iphone is changing the letter i to an exclamation mark and the letter A with a square around it. Is anyone else having this?? | @514347 Let's see what may be causing this. Send us a DM for assistance. *JasmineS
"@TMobileHelp are u experiencing an outage in 21209 | @129826 We never want you going disconnected, Steve! Send us a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
#AmericasBestUnlimitedNetwork sure don’t act like the best. Come on now @115911 bout to make me switch back to expensive ass @ATT | @514348 What's making you feel that way Gary? DM us and let us know. *KaeW
@115911 @TMobileHelp check ur dm | @342092 Hi I'm going to meet you in your DM! https://t.co/BMDMqsRi3P *DebKlajbor
"You know, I never had any problems with a phone company until I switched to @115911 https://t.co/k5Sel7QAhV | @514349 What's going on Sydney? We definitely don't want you feeling this way! *KittyG"
Just got off the phone with @115911 & @116602 I qualify for NetflixOnUs but they can't seem to get it on my account...? #sad Last representative said @133716 billing is the problem... #what? https://t.co/Tl8C3oISHl | @514350 I know that you need to get this #NetflixOnUs taken care of. Shoot me a DM so I can jump in and lend a hand. *JPL
"@TMobileHelp I️ just Dm you my number because it’s better if I️ can just talk to someone. I️ wasn’t expecting you to contact me | @503361 Hey there, you can definitely schedule a call or chat with us. *MicahLev"
@VerizonSupport I would like to switch to you guys because of a huge issue and mistreatment from @TMobileHelp . what is the process? | @514351 T-Force is working the case! Meet us back in DM to get you a solution! https://t.co/QwRncnQuHg *CameronMadore
@TMobileHelp @115911 @32464 the lies don’t stop! And no real resolution! Can anyone say Better Business Bureau? #FreeMyPhone https://t.co/QgR3vgL7eb | @478642 @32464 Meet you in DM. With good news. *MarkMcLaughlin
@115913 ... NO WAY AT ALL to bump me to the very next shipment at least? | @200402 @115913 We're working on getting that phone to you - I sent you a DM and look forward to your reply. https://t.co/93XwcSKFIy *RayButler
"@TMobileHelp 55min gewacht (terwijl er volgens de band 5min wachtrij was) totdat iemand zou opnemen en dan verbreekt de verbinding? https://t.co/CzzRFD4A37 | @514354 We would love to assist however we are T-Mobile US, you may want to try @121678! *JenniferRogers"
@TMobileHelp I have a question about a device on my account | @514355 We can certainly help out! Send a DM our way with your questions! *JenniferRogers
"Have a brand new iPhone X gsm! Decision Time: Stay with @115911 or switch back to @ATT?? #Unlimited #BetterDeal @115913 | @514356 @115913 You should definitely stay on the Magenta Side, Doc. DM us anytime for help: https://t.co/cuEwtd2epS *DanKing"
@115911 my cell phone service is so bad in my apartment that I am straight up getting a landline. Thanks for the nostalgia I guess? | @514357 Yikes! We want you enjoying the perks of modern technology! DM us your location so we can have a look! *ElleA
"Honestly goodbye @115911 
Cant believe how unhelpful yall are being | @446491 Oouch! We're always here for you and want to get you fixed up! Send us a DM so we can get this turned around! *ElleA"
"I will now cancel all services @115911 @TMobileHelp https://t.co/NQf41z4zf7 | @514358 Send me a DM, and tell me what I can do to help change your mind! https://t.co/zXrDYDCnIa *Bridget Wren"
"I hate @115911 so much , shitty signal in LA for $140 a month? You joking! Never get a ""contract free"" device with them. FUCK T-MOBILE | @514359 I rely on my service as well, so I get how you're feeling. Shoot me a DM, and I'll work on a solution for you. *JPL"
@115911 has the worst customer service ever close to being done with this | @405284 @115911 Let's continue to work on this. I'll meet you back in DM. https://t.co/cbaCC4vqgh *MichelleWalker
@115911 we've got an issue | @514360 What's going on? *JamieK
"Why am I not getting text messages??? @TMobileHelp @117159 | @514361 Have no fear, I am here to save the day. Send me a DM, and I can help. https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp I ordered iphone x on 10/27 and was going to get it TODAY but you lost my order, I found out that it was canceled after all... | @514362 Thanks for reaching out Adrian, T-Force is here to support you, send me a DM please. https://t.co/aUxyrFlA6J *MarkMcLaughlin"
"@TMobileHelp Hey guys, what's the JOD pricing for the 64GB iPhone X? | @514367 Great question, Ryan! Send us over a DM so we can go over the deets! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 Please read my email, about the 8883 store, I was harmed by an employee and I am 7 months having major problems with the store. | @514368 @115913 Hey there, Juliane. We want to check this out with you. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115913 the store in the West Covina Mall is full of employees who don’t know what they have in stock can’t answer a simple question | @514369 @115913 We want to check this out with you and help, Samuel. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@115911 came through with the iPhone X launch day order ✨ thank you! | @428673 Nice!! :D We got you! #MagentaFamily #Xcitement Shoot me a DM if you need any help setting it up! https://t.co/HTgeLMEYEm *DonHebron
"@sprintcare @115714 15-30 dropped calls a day for a MONTH but you expect me to pay the bill? I think NOT! your coverage map is WRONG! | @514584 Hey there! Dropped calls are absolutely annoying, this is not what we want you to experience. Send us a DM. Let's fix this! -KM"
"Dear @115714 when will I be able to talk on the phone and surf the web?? When I’m not connected to WiFi?? | @514585 Hi, how are you? We would like to answer your question. Could you please shoot us a DM? -KC"
@115714 made we wait a week in mail for my upgrade then told me they forgot to add apartment # so stil mo phone. | @514586 We do apologize for any inconvenience that may have been caused. Did they correct the error to have the device delivered? -LR
Having @115714 as your wireless provider means constantly fighting unwanted and unexpected charges that sneak into your monthly bill | @514589 Sounds like something we need to look into. Can u explain further so we can better assist you? -ES
"@115714 service sucks | @280321 What makes you feel this way? Please send us a Direct Message, so that we can further assist you. -TT"
"I’m gonna lose my mind if I don’t get an update on my iPhone X preorder, it’s been a week 🤬 @115714 | @514590 We definitely don't want that. Please send us a DM lets find out the status of your order. -CW"
@115714 can't log into my sprint account | @514591 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
@115714 can't log into my sprint account | @514591 (2/2) What seems to be the issue? - WR
"@115714 could you help me with a billing issue? | @514592 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -TR"
@sprintcare you guys suck lol I can’t stand it | @514593 Hi there! What seems to be the issue your having? -L.O
"@115714 Well yall screwed up billing AGAIN. So absolutely sick of it. Going to call ATT to see if they will take my family back. | @514594 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -TT"
I've gone pretty much a month with no signal from @115714. It's like having dial up internet. | @514595 (2/2) Do you have issues in one or multiple locations? How long have you been having issues? - WR
I've gone pretty much a month with no signal from @115714. It's like having dial up internet. | @514595 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"@115714 why am I having trouble tweeting that your service sucks so bad? Oh yea it's cause YOUR SERVICE SUCKS SO BAD. Please fix it | @514596 Please send us a Direct Message, so that we can further assist you. -AH"
"@115714 why am I having trouble tweeting that your service sucks so bad? Oh yea it's cause YOUR SERVICE SUCKS SO BAD. Please fix it | @514596 Hey Kash, we definitely want to work with you on this. What issues are you having is it with voice, data, or texting? -AH"
"If @115714 and a snail were racing, the snail would win by a landslide | @514597 Hey! How can I help you? -AH"
"@sprintcare Is this compatible? https://t.co/hZs77mDXXg I have a backup plan if not, but wanted to check w/you 1st since we're already w/you | @160393 Hello, glad to see you again. I'm sorry but if the phone you were asking about was a GSM iphone 4, we are not able to use it. -CP"
theres terrorist groups in desserts right now with better reception than you @115714 | @514598 Glad to hear from you. Send us a DM include your nearest cross street and ZIP code. -NS https://t.co/rMApsV8PQY
@115714 customer service is terrible. I am done with them | @514599 We hate hear you wanting to leave the sprint family. How can I help you today with your services?
"Trying to upgrade my iphone and it keeps saying ""failure to initialize cart"" HELP I just want to order a new phone @115714 | @514600 We would be happy to look into this for you. Please send us a DM for us to further assist you. -NS https://t.co/rMApsV8PQY"
"@sprintcare i was told my bill would be ready today but it's not? | @514602 Hey, I am happy to assist you. Please send us a Direct Message, so that we can further assist you. -TT"
"@115714 get it together! | @514603 Hi Amanda,  Thank you for chatting.  How can I help you? -AH"
"@115714 I’m really unhappy with my service, lately I cannot even use my phone at work. And I work in a Metropolitan area. 😫 | @514697 (2/2) Do you usually have issues in one or multiple locations? How long have you been having issues? - WR"
"@115714 I’m really unhappy with my service, lately I cannot even use my phone at work. And I work in a Metropolitan area. 😫 | @514697 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR"
"When they gone drop that X @115714  🤔 | @378952 The new iPhone X looks great, right?  :)  Available for pre-order on 10/27 and launch on 11/3. - GV"
"@TMobileHelp check your dm I need to ask about a phone on there | @169764 Hey Joy!! I see your DM, so I will meet you there. =D *LaurenWalker"
Happy to see at least some good come out of tonight's Cubs loss @115911 #HR4HR | @514734 Hey Kat! We'd love to hook you up with some tickets. Please DM us so we can get info! https://t.co/PUCbqyZK4U *RachaelTansey
"Happy to see at least some good come out of tonight's Cubs loss @115911 #HR4HR | @514734 @115913 We're so excited for you, Kat. Let's get you hooked up with these tickets. DM us: https://t.co/L9uPTsADYS *AndrewPelton"
Ugh don't even know why I try. @115911 @TMobileHelp has been the absolute worst. All I need is a new phone. WHY IS THAT SO DIFFICULT?! https://t.co/M9fTFoownB | @514735 Hey Ashley don't worry we got you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@115714 Why can’t I️ return a case I️ don’t like back to any store. Just wasted a trip!!!!! | @514777 Hi Mary, thanks for reaching out to us via our Social Care chat. - RM"
@115714 Why can’t I️ return a case I️ don’t like back to any store. Just wasted a trip!!!!! | @514777 Please send us a DM letting us know how long this accessory was purchased. - RM
"@116447 @sprintcare think twice b4 u decide to get #sprint. It will create frustration and ruin ur day. They also give u a run around | @466684 Michelle, We sent you an email today and have informed your analyst to reach out. Team @116447."
"Hey @TMobileHelp, my newlywed wants to put our phones on her Canada @116988 card. Is that possible on a US plan? Thanks! | @514958 Good question! Shoot me a DM, and we'll chat about options! :-) https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 Un-carrier BAHAHAHAHAH yep you dont carry Phone service, | @514959 You're important, Jeff! Send us a DM with more info so we can see show you how important you are. *NaeJ"
@115911 Just got my iphone x and realized one phone is the wrong color 😢 and i went in stores and the silver is dope! Can u help get it! | @348785 Hi John! We're happy to help. DM us. *GiselleM
"@115913 do you how well the cell coverage is where I live? Zip is 47933. I get dropped calls from @ATT and it's starting to bother me. | @514960 @115913 We'd love to have you, Cody. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 i can see your sign from my porch at the store and i have to use my childs ATT prepaid phone to call you and complain | @514959 Jeff, we definitely want you to have the coverage you need. Please DM us. We're here for you! *GiselleM"
"@115714 I feel like I'm at an open clinic 🤢🤧 | @515035 Hey Maya, these messages are concerning to us. Please send us a Direct Message, so that we can further assist you. -AD"
Okay @115714 get in formation! Why tf is my phone acting so slow 😒😒😒 | @515036 We'd like to help you out. Can you let us know if your phone itself is moving slowly or the service? - JM
Idk if it’s @115858 or @115714 but my BRAND NEW iPhone 8 has been slow all damn day? | @515038 Can you DM us so that we can investigate further? -ES
@sprintcare Are there any outages reported in IL? I can't log into my account because it wants to send me a text but of course if I'm just searching for service I can't get a text | @283771 Can you DM us so that we can investigate further? -ES
@115714 i have been on hold for 23 min and 15....16..17 seconds and still no supervisor Jamal said he was getting one | @515040 We apologize for the issues you have experienced. DM your phone number so that we may research your concerns and reach out.
"Can we agree that your prayers ain't shit? Y'all prayed last time right? Did you have a good signal or did you have #sprint bars? | @309773 Hey! Please send us a Direct Message, so that we can further assist you. -SS"
Thanks @115714 !! 😡 https://t.co/myD3W2AfKn | @515105 This is very concerning. Can you send me a Direct Message so we can further look into the issue? We want to help. -LL
Currently with Verizon ... considering Sprint???  Which has cheaper unlimited data with only one line??? #Verizon #Sprint 🤔🤔🤔 | @515149 Hey Julie! Please feel free to check this amazing offer we've got! https://t.co/cLSUsitfDr Give us a DM for us to provide you with further details and options! - FL https://t.co/rMApsV8PQY
"@115714 Your Service SUCKS!!! | @378714 Hey Carrie! This concerns us and we'd like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
@115911 service is 🚮. Low key getting frustrated | @515274 Let's take a closer look to see what's happening in your area. Send us a DM! We're here for you. *RickK
@115911 I trade iPhone 7 for Carrier Freedom promo and @115911 saying I don't qualify.  They kept iPhone 7 and now I'm stuck paying ATT | @515275 There's no way we're going to leave it there Azeam -- we'll meet you back in DM! :) *BryceCrawford
"@159504 @125607 @115911 I cracked my phone by clapping too hard during the Blazers win over OKC last night. #worthit #s8 https://t.co/vRA9XJ6rcC | @515276 Dang, you have strong hands, Thai! Send us a DM so we can see your replacement options! #ThaiMVP *TarynS"
"@115911 cannot find signup for Netflix on us please help | @221165 Don't worry, we're here for you! :) Send us a DM and we can see what's up. *TerriL"
"I have no wifi and my data doesn’t work at TJs ever since my dad switched us to @115911 | @515338 Let's check that out and make sure you stay connected. DM us, we're here to help. *JoanO"
"@115913 hey John, longtime customer trying to open new line. 56 min, 8 agents, no solution. I'm on my way to Verizon. Sorry. I tried. | @515340 @115913 Adding a new line should be a breeze. Send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115911 Tmo locked my Best Buy iPhone X bc I put tmo sim in first now care says can’t unlock as saying not bought from TMo. who can help? | @515341 Don't worry, we can definitely take care of this for you. Send us a DM! *KittyG"
@115913 can I get the iPhoneX using Jump On Demand? Asking for a loyal T-Mobile customer. :) | @515342 @115913 You can indeed. DM us anytime to chat upgrade options: https://t.co/cuEwtd2epS *DanKing
"@115913 #selling off my tmobile stock and joining @115725 | @515343 @115913 We don't want to see you go, Samuel. Please do DM us when you can so we can step in and help: https://t.co/cuEwtd2epS *DanKing"
"Is anyone else having issues with SMS aka text messages not sending? @TMobileHelp | @515344 We don't want you missing out on any messages, Tyler! 📨 Drop us a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115714 It's like you don't want people to upgrade their phones and instead look for a new carrier.  ""Failure to initialize cart"" | @515370 Hi there! We'd never want to lose you as a customer. Let's help you get that new phone, send us a DM. -KM"
@115714 why is your service trash? | @515371 We would hate to hear that you aren't experiencing the best service possible. Please send us a DM lets get this fixed. -CW
I’m about to scream 😩😩😩😩😩😩 this can’t be life rite now @115911  like seriously $27 are u freaking kidding me 🤦🏾‍♀️😂😂 | @515606 Send us a DM so that we can get more information and see if we can help out with your concern. *JasmineS
"Fuck @115911 and their stupid ass service. For reals ..... never enough bars. And that 75 dollar plan with no taxes is a hoax. | @515607 Wow, okay...this doesn't sound right at all. Send us a DM and we can look into all of this with you *ErikS"
"@sprintcare I was going to change providers, but the awesome SprintCare team stepped in & solved my issue! #Greatjob #SprintRocks #ImStaying | @515658 Your welcome Denise! Our Job is to keep our customers happy & satisfied. :) - SP"
I HATE @115714 SO MUCH @115911 holla at me @115725 somebody | @515659 Wow! What has prompted those words? Shoot me a DM letting us know what makes you feel this way. We are here -IB
I hope every @115714 location gets shut down | @186412 @186412 - What issues are you having? -LG
"@115714 @sprintcare 
Are you having an outage in Selma Texas because it has been such a hassle to use service today, super slow. | @515821 Send the nearest cross street & ZIP so we can check on the coverage in your area via Direct Message. -AP"
"@499873 Rich, I love your show, love my Sunday mornings w/ NFLN. Do I really need you if I have @sprintcare issues? Seems excessive. https://t.co/zBsJFc8QWO | @515822 Hey there! Thank you for reaching out. How can I help you? -SH"
"@115911 please honor the rebate for my pixel 2 that was delivered on 19th, Oct, within 30 days. You can not simply end it on 2nd, November! | @515898 Let's take a closer look into your eligibility! Send us a DM for assistance. *JasmineS"
Send help @115911 | @515899 Help is here. DM us and let's talk. *JamieK
@115911 @115913 TMOBILE IS FRAUD! I paid off my phone now they refuse to give me my unlock code to take my phone to another company | @515900 @115913 We want to check out your unlock request with you and help. Please DM us: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hey, I have a sim card from when I went to the US last year. Can I check somewhere if it is still active? | @515901 I'd love to provide you the #MagentaDetails on this! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"@TMobileHelp geen tv ontvangst boven. Zwart beeld met 3 witte puntjes linksboven | @515902 We would love to assist, however we are T-Mobile US, you may want to try @2399. Have a great day! *LaurenWalker"
"@115911 what’s going on with my data wtff | @515903 Having strong connection is important to me. Let's take a closer look at what's happening, Gen. Send us a DM! *RickK"
"GET YOUR SHIT TOGETHER @115911 | @515904 We want to make sure things are working as they should. DM me, with more specifics so we can get you squared away. *JPL"
"@115913 Hey John! I JUST recv'd my new Pixel 2 from GOOG and switched from VZW to TMO only to miss the promo by 2 days! Have a heart? | @515905 @115913 We want to check this out with you, Rex. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@sprintcare why is that your company doesn't work in major cities??? I literally have to say can you hear me now lol you are a joke sprint | @515929 Can you DM us so we can further assist you? thank you for your co-operation.2/2 -ES
"@sprintcare why is that your company doesn't work in major cities??? I literally have to say can you hear me now lol you are a joke sprint | @515929 Hey, feel free to reach out when available. We would be happy to help. Resolution Sup SR"
@sprintcare why is that your company doesn't work in major cities??? I literally have to say can you hear me now lol you are a joke sprint | @515929 Hey Jessica this is not the kind of feedback we like from our customers. Sprint strive for the satisfaction of their customers.1/2 -ES
"No bars of service while im sitting at home in one of the biggest cities in the country.  Seriously @115714  #sadservice #nobars https://t.co/EMXvnP2Hhq | @515930 We would love to look into this for you. Please send us a Direct Message, so that we can further assist you. -CP"
"@115714 something going on with my phone it’s actin up all day today. | @194822 Hey Armani 🌹Ross, what's going on with your phone. Lets talk in private. Send me a DM. -KJ"
@115714 sucks. So...so much.... just so much.... so so much much. Much so that it’s so much. | @516182 This isn't something we like to hear. Please send us a DM and allow me the opportunity to change your outlook on us. -CW
"Now my snap messing up, I’m about to switch networks or something. @115714 my service is terrible | @516183 Hello if you are having service issues please try dialing ##873283# talk for iphone. -FR"
"Honestly the minute my contract is up I’m leaving @sprintcare I’m so disgusted at this point | @278106 Hi there, this is very concerning to us. please send a Dm so we can assist you. -AF"
Is it me or is Sprint trippin again?😑 @115714 | @117779 Hello! Thanks for reaching out to us today. Is there anything we can help you with? -CD
@sprintcare very poor customer service!! Will be informing everyone to stay away from@sprint | @516244 Your concerns has been escalated to a supervisor.  Someone will be contacting you shortly. https://t.co/rMApsV8PQY
I really can’t stand @115714 | @516245 We don't want you to have problems. What's going on? YP
@115913 PLEASE increase hotspot data limited to 20GB. I work as IT Security Analyst and never use public WiFi. https://t.co/6nv4VQit21 | @516252 @115913 We have unlimited smartphone hotspot options. DM us for details: https://t.co/cuEwtd2epS *DanKing
Thank you. I most definitely plan to submit a complaint to the BBB. @115911 @115858 have admitted to known battery issues. cc: @115913 https://t.co/4lbY0cYczn | @205484 @115913 We are here to help make sure you have a working device. Meet me in DM https://t.co/PbJEgtqanO *JeromyBingham
"Way to go @115913 and @115911. No customer support. Going to another provider. | @516260 @115913 We don't want to see you go, Greg. Please DM us what's going on. We want to help: https://t.co/cuEwtd2epS *DanKing"
"@117543 Hi Neville, it would be great if @TMobileHelp could offer the new ""Magic Box"" signal booster like Sprint. | @516271 @117543 Hey there, Sean. We'd be happy to chat coverage device options with you. Send a DM our way. *DanKing"
@115913  Love that you're such an involved CEO and appreciate the tweets.  My buddy is having a nightmare T-Mobile issue in PDX. HELP! | @516364 @115913 We'd love to help out your friend. Have them send a DM our way anytime: https://t.co/cuEwtd2epS *DanKing
"@115911 what’s up with your service today??? Smh | @516365 Having strong connection is important to me, Teresa. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@TMobileHelp can you tell me if T-Mobile is Covering for the Cellphone 
Lake Osborne Drive in Lake Worth in Florida | @295498 We would like to discuss this with you. Can you please send us a DM? Thank you! https://t.co/IUIA5vQSHC *MattHargleroad"
Which one is not working @TMobileHelp or Snapchat !? | @516366 Hey there! I'm here to help! Send me a DM & let me take a closer look at this for you! *AlexKimbrell https://t.co/GefRnVHVqu
"@115913 no money to pay my 📱insurance (could i have another account holder pay?) AND i have to wait for them to ship instead of in store | @516367 @115913 Let's dive in and explore all our options, Dan. Please DM us and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 My app said that I had until 4:59 on 11/7 to redeem the Baskin Robins card but I tried today and it says that it expired 11/6. | @516368 We're happy to check into this, Lisa. Do you have a screenshot? Please DM us. *GiselleM"
"@115911 howdy, how do I get pixel 2 promo? reps on phone say line had to be activated by 11/2 yet twitter says 11/30. phone purchased 10/4 | @516369 Hey! Send us a DM and we can clarify this for you - definitely want you to take advantage if you're eligible! *TerriL"
"My favorite part of an iPhone on @115911 is my choice of waiting hours for the voicemail to show up, or rebooting after a missed call. | @516370 Kevin, that's definitely not how it should be. Let's take a closer look, send us a DM! *KittyG"
@115714 you guys suck | @516408 Hello there! Please tell us what made you feel this way. -JR
@sprintcare is there trouble in the Atlanta market? The past three days I have not been able to get a signal for hours | @216317 Can you DM us so that we can investigate further? -ES
@115714 I have now been attempting to upgrade my phone FOR THREE HOURS. | @516409 Let us help you out! Please send us a DM to assist you! -R.S.
really not pleased with @115911 . so far today you shut off my phone for no reason & now i cant access any websites from my device.... | @237414 Let's check this out or you. Send us more info in a DM so we can check this out. *NaeJ
"Seriously? Waiting for 2 weeks for @115911 to unlock my phone and it's still locked... so over this 😡 | @415905 Hey Kat, we definitely want to get to the bottom of this! Send us a DM so we can assist! *KittyG"
"I love that I pay so much for my phone and it doesn't work anywhere I go :) I just cannot get enough of how terrible @115911 is :) | @516603 We want to make sure you're always connected, Emmy. DM us, we're here to help. *JoanO"
"@115911 my service has been Terrible for two weeks now . @115913  please do something 😓😪 | @516605 @115913 I want the best possible service for you, Juan. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
Been trying to order the @115858 #iPhoneX through @115714 for a week now and it won’t go through or work. | @516632 What processes have you been trying to get this device? We're eager to assist. - NJ
"@sprintcare You do realize how stupid it is to lock someone out of their profile, when they are trying to pay you? | @497146 Hi there! We understand your frustration and we are here to help. Please send us a PM so we can look into this for you. -TT"
I️ honestly refuse to believe that any @115714 stores in Atlanta haven’t received the IphoneX yet 🙄 | @516633 Hello are you needing help you can order the Iphone X at Telesales at 877-746-8249 or go this link https://t.co/YAUF8KpKDX -FR
@115714  ok why do I️ have no connection at all I’m getting salty | @516634 How long has this issue been around? Is it you alone or more people affected? - NJ
"Just a reminder that @115714 service still sucks. | @516636 Can you elaborate on the issue experiencing? Please send us a Direct Message, so that we can further assist you. -CP"
"Feeling unheard, unvalued and greatly dissatisfied with @115714 the interactions I've had with representatives over the phone | @459369 We will be glad to assist you. What is a good number and time that we can reach out to you?"
When is @115714 gonna get better service? | @516638 Hey there! We'd be more than happy to look into your coverage for you. Please send us a DM to further assist. -JR
Classic @917 @115714 not refreshing | @516639 Sounds like something we should look into. Send us a DM lets investigate. -CW
"Perks of having #Sprint you get 1x everywhere you go | @516640 Are you having service issue? Please send us a Direct Message, so that we can further assist you. -CP"
"@115714 has become my least favorite corporation to do business with, so I'm planning my exit ✌🏾 | @459369 Sorry you feel this way! Let us know if we can assist you!"
Smh @TMobileHelp / @115911 isnt updating their site like they are 4 other phones sw updates (https://t.co/WYau71ug28)2 updates not on site https://t.co/dFOHKurrml | @204205 Hey there! Let me take a closer look at this with you. Send me a DM so we can chat! *AlexKimbrell https://t.co/GefRnVHVqu
"@115911 y'all fuckin wit my money, clock hasn't adjusted to daylight savings time🖕 | @516804 We can check into how to get this updated. Send us a DM so we can assist. *JPL"
Omggg @115911 get it together!!!! Trash signal all day 😤 | @516805 Oh no! What's been happening? Send us a DM and let us know where you're experiencing these issues so we can assist. *KeithM
Under stress because of @115911 😫 | @516806 Wait! What did we exactly do? *NaeJ
@115714 we have to part ways you’ve caused me nothing but heartache from this awful service. | @516852 This isn't the type of feedback we'd like to receive from our valued customers and we'd hate to see you leave. -BC
@115714 we have to part ways you’ve caused me nothing but heartache from this awful service. | @516852 Is it that you're experiencing issues with our service? What seems to be the issue? Tell us what's happening so we can assist. -BC
"I’ve been a loyal @115714 customer since 2010. I’m afraid this relationship must come to an end. Any recommmendations for other carriers? | @516853 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 how Can I find out if it’s time for an update? | @516855 Please send us a Direct Message, so that we can further assist you. -JE"
Dont owe them and that boy still runs slow https://t.co/uUReIMvtec | @516856 Seems like you've been having service issues. Tell us more about it so we can help. - NJ
I’m about to beat your ass @115714 | @516857 This is concerning. What happened to make you feel this way? -IC
"@TMobileHelp Hope you received my dm. Thanks. | @160849 Just sent you a DM, talk to you soon. :) https://t.co/NICrRPn7OP *SierraRichards"
"These MF's must not know how quick I will dispute these bank charges on their ass... 😏😏😏
Don't play with me @115911 | @516984 No games here. What's going on? Let us get things straightened out. Hit us through DM with the details. *JPL"
"@115911 why does my phone keep randomly shutting off 😩😩 | @346314 Great question, Queen. We're on the case. DM us. *GiselleM"
@TMobileHelp hello I would like to know my exact shipping date for my new phone | @464975 Hey there! Let's check it out!  Can you shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn
"Why is my fucking @115911  SERVICE MOVING LIKE I️ DONT PAY MY BILL EARLY EVERY MONTH THATS WHY IM GOING TO VERIZON end of the month #SMD | @516987 I need my connection to be blazing as well. Shoot me a DM, so I can help get this up to speed. *JPL"
@115911 your contact center people leave a lot to be desired. I have an issue and zero confidence it will be handled. WTF. | @516988 Well tell us what's going on in a DM so we take care of this! *NaeJ
"@TMobileHelp having some issues with iphone x order, customer service over the phone is horrid. Help? | @516989 Oh, no! We will reach out to you via DM and make sure we find out what's going on. https://t.co/WZM6cbcgHU *JonPorter"
"sprint is ass, i hate it🙄 https://t.co/va53dMNXzV | @517033 Hello Oashyyy, I'm sorry you feel this way. Is there anyway we can assist? -GB"
@115714 I checked my account for the first time since goin on deployment and saw a overdue 70 charge.. But I cut my service off? whats this? | @517034 We'd be glad to look into this for you. Please send us a DM so we can further assist. -NJ
"@115714 what's good with my service like Lmfaooo | @517035 We would be happy to look at your service. Please send us a Direct Message, so that we can further assist you. -TR"
@115714 can kick rocks... Y'all service ass. | @517036 This is definitely not the type of feedback we'll like to hear. Can you let us know why you feel this way? -PP
@115714  what y’all got going on ?? you and @917 been tweaking all day 🤬 | @517037 From what we're seeing Snapchat has an issue with the app itself right now but can you let us know if you're having issues with us? - JM
"@115714 fix my phone. I’m tired of this😡 | @517039 Please send us a Direct Message, so that we can further assist you. -IC"
"Bro fuck @115714 dude damn | @517040 That isn’t how we earn your business, please send us a Direct Message, so that we can further assist you. -NR"
"Due to poor @115911 service, I haven't been getting all my texts. If I don't respond to you, just take it as I never got it and try again. | @446967 Eddie, we can't have you missing out on texts from your friends! Send us a DM so we can get on that for you. *TerriL"
"Man , SAME ‼️ https://t.co/nsxue3opJ6 | @517172 Whoa. This isn't how we want you to fee. DM us. We're happy to help. *GiselleM"
"Man , SAME ‼️ https://t.co/nsxue3opJ6 | @517172 Hello! We're sorry to hear tat you feel so. Can you let us know what's causing you to feel like that? We'd like to help if we can. - JM"
"@115911 has an iPhone I sent in for a trade up almost a year ago that they never sent back and never gave me credit for.. wth. Been waiting | @517173 Hi Ashleigh! This sounds serious so I'd like to get you some answers. Please, DM us so we can check this out for you ASAP! *WhitneyJ"
Never go to the @115911 store on 1079 Rockville Pike in Rockville MD#terribleservice | @517174 We're all about giving you the best in store experience. Can you please DM us with details on what happened? *TerriL
"@115725 New Phone, who dis? New with @115714 https://t.co/UKeB8gaGL9 | @498096 Hi there, Please let us know if you need any assistance? -SMG"
"Currently on the phone with @115714 to upgrade my phone.. it’s an hour and 46 minutes now... sure I’ll hold, and switch to @115725 https://t.co/vvzx2M6kYF | @517221 Refer customer to sales for upgrading. -FR"
"Currently on the phone with @115714 to upgrade my phone.. it’s an hour and 46 minutes now... sure I’ll hold, and switch to @115725 https://t.co/vvzx2M6kYF | @517221 Hello you can upgrade by calling  877-746-8249 or chat at https://t.co/YAUF8KpKDX -FR"
"Owe @115714 some money & watch them make your internet connection run slow | @517222 Hey there D. L. Betts®, It seems like you are having issues with service. Lets chat. Send me a DM. -KJ"
@TMobileHelp @115911 A big thank you to Stormy in OKC for being so helpful. | @517379 Woot woot! that's what we like to hear! thanks for that amazing feedback! 😎👊💣🎇 💗 *RachelMartin
"@115913 I just walked out of one of your stores because of really bad customer service. Really disappointed at @115911 | @517170 @115913 I truly only want the best possible experience for you, German. We'll be responding in DM shortly. *MikeRice"
"@115911 I have been a customer for 12 years and this year by far your service all around has sucked! | @517380 We want you to have the best experience with us, Samantha. Let's take a closer look at what happened. Send us a DM! *RickK"
@115911 make it easier for us to sign up for the iPhone Upgrade Program through @115858 😭 | @158897 Hey Jacob! I want to make sure we make the process as easy as possible! I will meet you back in DM! *LukeWalsh
Why is @115911 promoting to me I don’t need anything from y’all get my service together and then I will consider!!! | @517382 We take your service concerns very seriously. DM us. We'll check things out. *GiselleM
"@115911 is really doing a disservice to it's customers by not accurately representing out-of-stock Note 8s. After being told via phone it was OoS, when chatting, a rep told me it was in stock. Stop the nonsense & give me a ship date! | @128156 Hey meet me in the DM thanks https://t.co/BMDMqsRi3P *DebKlajbor"
"@115911 sucks!!! Got a phone in November through jump...find out they didn’t add jump back and now I’m like 🤷🏽‍♂️. @115725 here I come smh | @517383 Whoa! That's not what we're about, RayVon. Let's make sure we've exhausted all options to keep you here. DM us! *KeithM"
"@115714 say, i’m really tired of this poo connection 😡 | @517430 We know having bad service is really frustrating. Could you please let us know what kind of connection issues you are having? KB"
@115714 takes care of their customers. https://t.co/P78M7pcg92 | @498096 Great! Thank you for joining the Sprint family. :) -SMG
"@115714 can y'all service not be so fucking shitty all the time !? | @517550 Hey, this type of feedback is very concerning to us. Shoot me a DM so that we can look into this. We are here to help. -IB"
@TMobileHelp I was wondering if you guys can tell me if I’ve had my phone long enough to use my jump on demand | @185096 Howdy!  Sure thing!  Let's check it out! Can you DM me? - https://t.co/pPPWxmt76F *JohnKuhn
wanted to like @115911 but between overcharging my acct doing nothing to correct the error then charging me two months at once - I'm out ✌️ | @517557 I'll meet you in DM! *FeliciaPorter
"@115911 the JoAnn's coupon will not load on the app after clicking redeem #TmobileTuesdays | @300741 Hmm let's check that out, Daree. DM us, let's make sure you #GetThanked. *JoanO"
"I'm paying insurance on my phone but why I gotta pay to fix it or get a new one?? @115911 | @517558 Like other insurance policies, it's a deductible Nana. *KaeW"
"Vandaag een monteur op bezoek gehad ivm WiFi problemen maar nu doet de TV HET NIET MEER snik. Wat moet ik doen??
@TMobileHelp @115911 https://t.co/m73iQIwPm4 | @517611 We would love to assist however we are T-Mobile US, you may want to try @121678 *PatrickUllmann"
"Preordered iPhone X 5am  10/27. Logged in to see order status today to see it was cancelled. Didn’t receive any notice from @115911 /@131742 | @517613 Let's check out what happened, Carl. Send us a DM! *RickK"
"Also, if you got the #iPhoneX with @115911 JUMP program: CHECK YOUR BILL.  They tried to sneak around and still charge for both devices. | @517614 Your experience is very important to us, Jeremy. Please send us a DM. We're happy to address your concerns. *GiselleM"
@TMobileHelp hi there. I never received an email from cust support with a shipping label in it | @497693 I just responded to your DM and I'll see you there :) *AustinWebb
"How to tell if your husband loves you:

You both order the iPhone X but @115911 screws up and only sends one. 

And he lets you have it. 😍 | @517615 Whoa, Loryn! The #MagentaLove is real so we've got to get this right for you! DM us so we can make this right ASAP! *WhitneyJ"
@115911 @TMobileHelp all because the payments aren't going to the same company. Dumb policy. Let me know if you can make it work. (2/2) | @197105 Hey Brad I can take a look at what is going on. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
Switching to @115911 after a decade with @ATT as soon as they figure out how to unlock my unlocked account. https://t.co/RQztTR9DhZ | @517803 Hope this gets figured out soon! If you need any assistance feel free to send us a DM :) *ChanneyT
"You know, I'd heard the stories about @115911 customer service being terrible -- but holy shit, it's fucking awful. | @517804 Whoa David, that's definitely not what we we want to hear. Send us a DM with the details, we want to help! *KittyG"
@115911 wtf wrong with my phone it’s just saying searching at the top. It keep doing this shit I’m getting ready to go to sprint 😞😒 | @517805 Hey! That's not what we want to happen :( Let's get you connected again - DM us with your location! *TerriL
Why is T mobile services so slow?🤦🏿‍♂️ @115911 | @517806 Let's take a look at this Amanda! Shoot us a DM with your location so we can assist! *KittyG
@213709 any word on when/if this phone will work with #Sprint ? | @517842 Thank you for reaching out. Is there anything we can assist you with today? Please let us know. -MH
"2 customers 2 employees & I'm next @115714 of course it has been that way for the last 43 minutes came to pay bill might be provider change | @517843 Hey there! Please send us a Direct Message, so that we can further assist you. -GT"
If you DO NOT have #sprint PLEASE don’t go to them it’s not worth it TRUST ME 😪🤦🏽‍♂️ | @517844 This comment is very concerning to us. Can you please tell us why you feel this way towards us? -TR
"So @115714 managed to blacklist a phone that I personally bought outright and brought to them now that I'm no longer a customer. Strange... | @498249 Hi there, thank you for reaching out to us. Can you elaborate on the issue your having? -MC"
@115911 my iPhone is dropping calls on VOLTE. It wasn't doing this B4 the iOS 11.1 update? Is this a widely known issue? | @323261 Hey Ethan! Let's take a closer look at this and see what's going on. Send us a DM! *KittyG
@115911 Can I still get a new account with tmobile today and still qualify for the pixel promo since my phone was purchased before Nov 2? | @517612 Hey! We definitely want you to take advantage of this promo but want to get you the most accurate info first. Can you DM us? *TerriL
"@116447, can someone please contact me back please. I’m unable to get a sprint rep on the line | @349904 Someone from Team @116447 will contact you shortly."
"So I get into a little argument w a rep from @115714 and not even 2 min. After I hang up, my phone shut off & won't turn back on. 😑😑😑 | @518027 Hi there ,Can you elaborate further on the issue ? We would like to help. - AP"
"Sprint and rewards don’t go together lol if anything it’s your worse decision ever. Stay away from @115714 #SprintRewardsSweepstakes | @473247 Hi Isabel, Please let us know how we can assist? -SMG"
"I’ll be happy when @115911 send me my Nike + Apple Watch ⌚️ hate that back order stuff man 🤦🏽‍♂️ | @425834 I'm with you, Rich! Waiting is never any fun! DM us, let's see how soon we can get you that device! *WhitneyJ"
@TMobileHelp Status of Google Messenger RCS? | @356431 Ohh!! Rich Communication Services?? I am an expert! Let's chat! https://t.co/HTgeLMEYEm #AdvancedMagenta *DonHebron
"@115913 @TMobileHelp no follow up for your company, I’ve spent more than 3 hours on the phone and given false info each time | @469332 @115913 I truly want to get this all sorted out for you. We're just a DM away for you. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 and @TMobileHelp ordered the iPhone X on 10/27 and I’ve been given the run around, called 7 times and given 7 diff answers | @469332 @115913 Let's get to the bottom of this order! Please send a DM my way to start. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp my iPhone 7 rebate was mailed a month ago but I still haven't received anything. Can someone please help? | @518153 Hey thanks for reaching out! Just send a dm and we can go from there. Thank you! *ChristianUnderwood
"@115911 please respond. Hacker? Lookout runs actively devilishly on my Samsung that hasn't been connected or making calls 4 2 years. help! | @151767 We'll gladly look into this with you to see what's going on with Lookout, Gina. DM us here so we can check it out. *BlakeT"
@sprintcare I responded to your DM please advise. | @349904 We will be reaching out to you at the number you provided.
"@115714 full bars in the city of Green Bay on a new iPhone 8 plus and still in 1x https://t.co/3E9DENFvq7 | @359512 Hey, can you please send us a DM so we can further assist you? -AL"
@115714 full bars in the city of Green Bay on a new iPhone 8 plus and still in 1x https://t.co/3E9DENFvq7 | @359512 Thank you for being so patient with us. This is concerning to us. Do you have an AIRAVE? -OA
@115714 I have been dealing with an issue since Saturday even contacted corporate office & STILL run around Next stop Better Business Bureau | @518179 Please send us a DM with your contact information. We will review your concerns and reach out.
Sprint stores are as lacking as their service @115714 | @518180 Oh no! This is not how we'd like you to feel. Could you explain to us your experience? -KP
"Generally if your business can't even take my payment correctly, I am no longer willing to be a customer. @115911 https://t.co/uF9wW5gsrO | @518311 Hey Nicholas, let's make sure you're able to pay your bill. Send us a DM :) *ChanneyT"
"#iPhoneX new phone feeling ruined by @115911
I thought this was the fastest network @115913 🤨 https://t.co/B88X2Swyig | @518312 @115913 I want the best possible speeds for you, Fernando. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
After my contract is up with @115714  I will NEVER use them again. They lie and scam you out of money. | @518335 Oh no! This is not the feedback we want to hear from a valued customer. What makes you feel this way about us? -CO
"My @115714  service is so shitty that when @917  was down I just figured I didn’t have any service. 🤷🏼‍♂️ | @518336 We would love to look into this for you. Please send us a Direct Message, so that we can further assist you. -CP"
"@115714 I agree https://t.co/Whkv7o9Df5 | @518338 Hi Jasmine, is there anything that I can assist you with? -AF"
"@115913, I ❤️ @115911, but not the recent customer service. Transferred to 4 people and still no answer or help. No bueno. | @518467 @115913 Your experience is everything to us, Davina. I'm here for you and want to turn this around. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Hey @115911 - is there any way I can talk to you without phone calls or going to a store to see if I can jump from @ATT to you? Thanks! | @518468 Yes! We can help you here. Send us a direct message so we can check started. *NaeJ
"45mins on the phone with @115911 for them to tell me they’ll call me back tomorrow How do you hire people that dont know what they’re doing | @518469 Hey Ashley, we definitely want to make sure you get taken care of. Send us a DM here so we can assist! *KittyG"
"@115913 I was told I qualify for the pixel promotion. Had him write it in the notes on my account. Not being honored. Please help me out | @518470 @115913 We're here for you, Dov and we're ready to dive into this for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Wtf is up with Snapchat and @115911 service !! | @518471 Hey Rick, what is it that you're experiencing? Send us a DM so we can make sure you're able to snapchat away :) *ChanneyT"
"@115714 @sprintcare hello, i want to cancel my sprint plan, but i keep getting the automated machine. Can you please have someone call me ASAP? | @460475 We are sorry you have having issue cancelling your plan. Kindly send us a direct message to further assist you. -CO"
"@sprintcare I have some questions regarding my account. | @518504 Hey! We'll be happy to assist you. Please send us a Direct Message, so that we can further assist you. -IC"
"@TMobileHelp I ordered a Pixel 2 XL, finally got it delivered but don't see that promo on your site anymore? Was going to switch from VZW | @518615 We will help make sure we you get that Promo!!! Shoot me a DM!!! *ColterP"
@115911 service so fucked ! I’m bout to stop paying this bill and go get my at&t back. I️ really never have service | @518616 We definitely want to look into this and make sure your service is working perfectly! Send us a DM! *KittyG
"@TMobileHelp was 🔥🔥🔥🔥🔥 today | @518617 All day everyday 365/12 months! 📶😎 If you need anything, DM me ➡ https://t.co/m0OQWGlE4J #WeWontStop 💪 *SamoAljasim"
"@124218 I wish my phone worked #worstcellserviceever | @499968 Please send us a Direct Message including your nearest cross street and ZIP code, so that we can further assist you. -AH"
"@124218 I wish my phone worked #worstcellserviceever | @499968 Hey Barb, What issues are you having is it with voice, data, or texting? Are you having this issue in multiple locations? -AH"
"@115714 really really bad https://t.co/IDgOTidCj0 | @429495 Hello Edward, we hate to see that you feel that way. Please tell us more about your issue so we can further assist. -GB"
"@115913 your executive response team called me and left a voicemail in reference to a email I sent you, now I can't get a hold of them | @126111 @115913 Hey there, Jason. We'd be happy to help out. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp 
Please call me.
you have my number 
No #twittertag | @518654 Thanks for keeping engaged with us on this. I replied to your DM and will meet you back there. https://t.co/93XwcSKFIy *RayButler"
@115911 @TMobileHelp the stores in my town do not have the hats what should I do | @518658 Hey there thank you so much for reaching out! You can shoot me a DM for some help! https://t.co/oJwi530Mfi *KiaWashington
"@TMobileHelp 
*MikeRice | @518660 Hey Kevin! T-Force is at your service!! Can you send us a direct message? I would be glad to assist you. *AndreikaB"
@TMobileHelp can I trade in my iPhone 7 for the X even if it’s not paid off? | @518757 Do you have one of our upgrade options like JUMP! or JUMP! on Demand? *BrittanyJones
"@115911 my #iphonex got lost in mail and your customer service is giving me the run around, I need this fixed now or I’m switching carriers | @518758 Hey Rav, this is definitely something we want to get taken care of as soon as possible. Send us a DM. *KittyG"
@TMobileHelp I’m on JOD. had my iPhone 7 for since launch. Can I get out of JOD so I can join @115858 iPhone installment plan? | @390210 Hey Kyle I can take a look at that with you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
@TMobileHelp My UE Boom2 speaker has recently stopped making sound what do I do? | @493649 Yikes! We can't have them jams going silent! 🎶🎼🥁🎹🎸 Send a DM our way so we can work on this! https://t.co/Qz0L1xpZB7 *MikePerez
"@115714 fix your damn service | @518782 This is concerning to us. We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
@TMobileHelp how does the pixel 2 promo work do I need to activate another line on the account because I already have the pixel 2 today | @180466 Great question!! If you can verify the account I am happy to take a look at that for you.  https://t.co/NBrdMz62Pr *JessicaG
"@115911 @TMobileHelp I have an idea. When you change your insurance to only $30 to fix an iPhone, how bout apply that to current customers | @518915 Hello, let's talk about that. DM me so I can get more info. *MicahLev"
"@115911 how come I cannot DM yall? | @518916 Try it here, Chris! *WhitneyJ"
"@115911 I have note 8 and paid full payment. I am travelling to India and this is gift to dad. I am trying it to unlock it. It not working. | @518917 I'm a traveler too, Venkatesh, so I know how important this is! DM us so we can assist ASAP! *WhitneyJ"
"I got the device less a week ago... Maybe it's time to switch to another carrier already! https://t.co/J7qGxlnbt3 | @518919 We definitely want you to have a working device, as well as a great experience. Kindly DM me, Vinh. https://t.co/EdLkYIfmTn *MariahDaigle"
"I literally have had nothing but bad experiences with @115714 | @518944 Hi there! Please send us a DM, so we can further assist you. - LP"
"Dear @115714 I'm So Sick Of Your Shitty Ass Poor Service . I Need To Fix My AT&T Phone ASAP 😴 | @518946 Wow, what's going on? We want to help you. Can you explain to us exactly what are the issues you are experiencing? -ES"
"@115911 is an utter shit show, and will never see another cent of my money | @519042 Sounds like we have an issue to address Joe! What's going on? DM us so we can assist you. *KananiB"
@116447 @115714 been on hold for 30min Plus!!! Wanted to speak to a supervisor and they placed me on a dead line... | @519058 Sounds like Team @116447 needs to review your concerns. Please follow and DM your contact information. https://t.co/JkM0cqrjgc
@116447 hello sir I need your help seems like no supervisor wants to solve my issue since last year and today it’s been over 1hr https://t.co/k052bBnrkh | @519059 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
All I want is what I was promised!! THAT IS ALL. @115913 please stop torturing me and pay me my money. This is ridiculous https://t.co/Ex61qgyJbz | @424579 @115913 I look forward to your DM so we can find a solution https://t.co/Nr93OTtXRx *TaylorBest
@TMobileHelp I’ve dmed you again😩 I can’t keep up with all my questions😂 | @160849 Hey Nicholas! We love when you come back for seconds! I'll check the DM you sent and get to it! :) *RikkiJohnson
"Very few people have seen me mad, these @115911  employees better be ready for me tomorrow. 😡😡😡 | @519290 Oh no :( Send us a DM and let us know what's going on and we'll assist, Stephanie :) *ChanneyT"
"@115714 @sprintcare will NOT be held hostage for 50 days. Exchanging for Verizon iPhone asap. Will never even consider the Sprint network. | @519291 This is not a good feedback. Please, send us a Direct Message with the details. -CL"
@116447 been trying to get my sprint bill resolved for 2 months. Customer service just pushes it off. Time to go back to @115725 | @519292 We are here to help. What is a good number and time that we can reach out to you?
@116447 been trying to get my sprint bill resolved for 2 months. Customer service just pushes it off. Time to go back to @115725 | @519292 We hate to hear that and we are here to help.
"@sprintcare @115714 My BOGO discount has not been applied and if it has, it’s not deducted from my total bill. I’m not overdue. #fixit | @519293 Hi Kevin! We would like to look deeper into that. Could you send me a DM, so I can assist you further? - LP"
"@115911 is failing me as a long time loyal customer right now 😔 | @507729 That's definitely not what we want to hear! Hang tight, we've got you in DM! *KarenHoth"
"What’s really the problem here?? Is T-Mobile broke or something??? Is that why you can’t keep to the rebate offers you’re promising? https://t.co/Ex61qgyJbz | @424579 I'm confident we can help, however we need an open line of communication to make that happen. DM me *TaylorBest"
"@115913 need help only your office can provide. I know this cuz same thing happened 6 months ago. Customer service broke account. Help! | @519411 @115913 We're here for you, Doug and we'll get this all sorted out. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I changed my mind, and DM’ed you like you requested. And nobody fucking answered. Batting 1000 tonight @115911. remind me why I switched? https://t.co/F0DkKW3W1k | @518915 Hey, I do see your DM and was about to reply to you. I'll catch up with you there! *JelisaAbregano"
"@115714 has the worst service on the planet | @519430 Hi there! Please send us a DM, so we can assist you. - LP"
"@sprintcare so I am kind of confused on how long this outage in Kansas is going to be because I am a paying customer I can’t use my phone | @519431 We want to review this for you. Please, send us a Direct Message to better assist you. -DA https://t.co/rMApsV8PQY"
"Should I️ buy the iPhone X from @115714 or @115858 ? | @268772 Hello there Jaime! In case you'd like to see our offers for the iPhone X, feel free to check: https://t.co/YkzaDqVPKw - FL"
"@115913 your company is doing very well, why are you causing me this much emotional distress over $1200??? Why are you not (5/*) | @424579 @115913 We always want to take great care of you, Jem. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115913 What is T-mobile Tuesday’s? | @519529 @115913 Just one of the best days of the week. Check out the details here: https://t.co/9kv7eznV7E *AndrewPelton
"Hey @115911 why are you throttling my tethering data? The month just started. https://t.co/XxK21JujvB | @519531 Hey Scott, let's take a look at your account together and make sure everything is squared away for you - DM us! *TerriL"
"Then I was offered the rebate and the iPhone to be taken off my account by Melissa in Chattanooga and the rebate card which https://t.co/Ex61qgyJbz | @424579 I look forward to chatting, click my picture to get started https://t.co/Nr93OTtXRx *TaylorBest"
"iPhone 8 came out and @115911 still can't seem to figure out my bills for iPhone 7 which is a year old. A year-long of frustration! | @519616 Fahad, that's definitely not awesome. Send us a DM here so we can get this resolved once and for all! *KittyG"
"They never sent!!! Please do tell how one can track something that was NEVER SENT??! Then I’m told it’ll be sent in 28 days which was a lie https://t.co/Ex61qgyJbz | @424579 We'll get to the bottom of this together, DM me so we can dig in https://t.co/Nr93OTtXRx *TaylorBest"
"I was sent on a wild goose chase and lied to by your reps in Chattanooga about a rebate card being sent out they even tracked a rebate card https://t.co/Ex61qgyJbz | @424579 My team and I are on standby ready to help, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 you people really need to spend some money and build towers for better coverage cause right now its garbage https://t.co/2fC9NGb7cm | @519619 Having strong connection is important to me, Elvis. Let's take a closer look to see what's happening. Send us a DM. *RickK"
"@TMobileHelp why is it so hard to get a shipping label, I can’t be the only one sending in device for rebate. | @519620 Hi there my name is Kristen, can you please send a DM and I will help out!  https://t.co/p5tlOIac4q *KrisAlamed"
"@115913 devices EXCHANGED go NO ADDITIONAL money. Funny, NO ONE can do that! Social Media NEEDS to know about Tmobile | @159631 @115913 Thank you for staying engaged with us, Angel. I am responding back to your DM now. *JennaLundh"
@115911 thanx for never letting me leave voice mails I get hung up on 1/2 through messages always have to call twice. 😵😵😵😡😡 | @519621 Hi There! This sounds super serious so I'd like to look into this for you. DM us and we'll get this addressed ASAP! *WhitneyJ
Hey @115714 see the less than half full right triangle???  Story of my life with your service! https://t.co/YftzvCLrg5 | @519636 Thanks for bringing this to our attention. Shoot us DM so that we can further discuss. - SP
"As much as I️ pay for my phonebill my I️ should be normal and I️ should have all 4 bars @115714 ! 🚮 I’m switching to @115725 | @519637 Hey there, send us a DM with your zip code so we can check out the issue. -KY"
@115714 sucks. Worst cell carrier | @519638 Oh no! This is definitely not the way in which we'll like you to feel. Can you let us know why you feel this way? -PP
"@115714 I had to walk outside hoping my signal would improve enough to send a text and I got one bar. NO I CAN’T HEAR YOU NOW!!!! https://t.co/u4sUv8LvCJ | @412223 Please send us a Direct Message, so that we can further assist you. - NR"
"@115714 I had to walk outside hoping my signal would improve enough to send a text and I got one bar. NO I CAN’T HEAR YOU NOW!!!! https://t.co/u4sUv8LvCJ | @412223 Oh no! This is very concerning to us, we're here to help. Allow us a chance to find a resolution to your concerns. - NR"
@115714 @sprintcare only to be told by international dept that order dept is closed. This is why you lose customers. How hard is it? | @519639 Please DM me so I can look further into that for you. - LP
"@115714 @sprintcare you know what's awesome? Finally getting that new Pixel 2 XL in the mail. You know what's NOT awesome? Sprint support | @519639 Not what we like to see. Please send us a DM, so we can further assist you. - LP"
@sprintcare i need help my phone is messing up | @282842 Hello there! We are here to help. What seems to be the issue? -DD
@sprintcare I have no cellular data service in Omaha. Zip code: 69197. Is there an outage? | @519657 Please send us a DM include your nearest cross streets so we can further assist. -MM
"I ask @115714 for email/letter with IMEI of my phone and if it is unlocked as they say. Answer: We won't do that, just confirmation by phone | @117306 Please send us a Direct Message to keep your information as private as possible.  Thank you. -Felicia R"
"I ask @115714 for email/letter with IMEI of my phone and if it is unlocked as they say. Answer: We won't do that, just confirmation by phone | @117306 Also, I just realized that you sent the IMEI information over a Public post. -Felicia R"
"Help! The movie I rented from @519687 on 10/10 with my #TMobileTuesdays code last week is not showing up in the app :( @TMobileHelp | @519686 I would love to help you out with your VUDU code today! Send me a DM, and we'll get started!  https://t.co/QdMOv3n1EU *PeterLabrecque"
"@TMobileHelp will you guys have the Google pixel 2? | @519688 Awesome question!! I would love to answer any and all!! Just give us a quick follow, then send us a message! :D *CodyH"
"@115911  i like walking on the beach, nice dinner, some movies, so at least i can be taken to a date before getting screwed over #Date | @327226 @115911 This story needs a happy ending, Work with us in DM *CameronMadore"
@115911 I think your payment systems are down. Cannot make payments on website or on the automated phone system | @519689 We appreciate you bringing this to our attention. Please DM us. We're happy to help you. *GiselleM
@sprintcare I’ve NEVER had a positive exp w/ your phone cust service. I’m honestly considering changing my service. #shame | @519781 Can you elaborate on the issue? We would like to help. - AP
"You guys suck, wackass connection  @115714 | @519782 Hello Josehfeen, thank you for reaching out to us. Please send us a DM so we can further assist. -GB"
"@115911 @TMobileHelp as part of verification process, phone rep asked for my account password. This shouldn't be allowed or possible (ie. reps shouldn't be able to see my password) -- is this practice widespread at T-Mobile? | @519784 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
@115913 I literally begged you for help and I get not even a reply? Hmmm | @507097 @115913 I am here for you and want to work towards a resolution. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115911 been with customer service 40 minutes now & still can't be helped properly as to why my bill went up $40 | @519882 Send us a DM! Consistency is important to us to, so we'll be more than happy to dig into this and chat about it *ErikS"
"@115911 I bought a pixel 2 preorder, it arrived today. Agent told me to contact after i got phone, now I am told I dont qualify. Help! | @519884 Hey Kaleend! Thanks so much for reaching out to us about this. We see the DM so let's continue chatting there! :) *ChanneyT"
"Disappointed @115911. Switched 2 lines, paid for phone and was promised Netflix. Now rude rep says small print means no Netflix. #scam | @519885 Hmm. Let's make sure we've provided you all the necessary details & confirm that Netflix On Us deal. DM us, William. *KeithM"
@115911 help me I’m trying to switch but I my dad thinks t-mobile is garbage! | @519886 That's not true! Tell him to come over so we can prove him wrong. *NaeJ
"@TMobileHelp nevermind, I found it, the website wasn't loading correctly. | @304883 Thanks for reaching out, Brendan! Please DM us if we can help with anything :) *PennyC"
"@116447 Ported # to a new provider. Now am locked out of online A/C,so can’t see your payoff calculations & original lease. Unfair! | @428492 We are sorry to hear of the trouble. Please send us a DM and Team @68879 will reach out to you to assist further."
@sprintcare I need assistance ASAP please!!! | @519917 Please send us a DM with your contact information.
@sprintcare Any updated shipping info on iPhone X 64gb Space Gray? | @471252 I would love to get you updated on the shipping info we currently have on the iPhone X. Please send us a DM lets chat. -CW
Dear @115911 stop demanding i turn off my WiFi to enter the TMobile app if you know your service is piss poor where i live. https://t.co/majJCjFCqi | @520095 Yikes! I certainly don't want that to be the case. Shoot us a DM here and we'll check your coverage out ASAP. *ValerieP
"@115911 Best network my ass. Fix this or I'm switching. I rarely use data as it is, but when I do, I want it to work. https://t.co/E7waZefcbc | @316557 Hey! We are here for you and we're going to get you the speeds you need! Send us a DM with your location! *TerriL"
"@115911 can u check cell coverage area?  Very weak in my neighborhood. | @445508 We always want you to have the best connection, Joe! DM us so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
@115911 u guys cancel my order without even calling me bunch of bs and i switched 8 lines from AT&T | @520137 Getting a new phone should be exciting! Let's take a peek into that order together. Shoot a DM my way. https://t.co/EdLkYIfmTn *MariahDaigle
Starting to think @115911 never gives out the gift cards they promote in their trade ins... | @520138 Hey Matt! Which rebate are you waiting for?? Send us a DM so that we can track it down and make sure it gets to you! *KittyG
"@115714 I️ get it. This is the 3rd or 4th time today. Sometimes people are broke tho 🤷🏽‍♂️ https://t.co/3N4T7NLxpq | @520186 Hey! We would like to look into this. Please send us a Direct Message, so that we can further assist you. -KA"
I guess the @115714 store near my house doesn’t want my business. Every bit of signage is in Spanish. No English at all. | @520187 Hi there! You can find your nearest Sprint Store  by using our store locater link: https://t.co/X1DpDgk1EU. -KP
"pt.2 Basically @sprintcare and the reps at @115714 are lost, completely incompetent. No one at sprint knows what RCS is #sad #doyourhomework | @511176 Based on your comment the issue you are experiencing was not resolved. -CA"
"@115911 yalls signal sucks and even when it says I have LTE its still doesn't run I don't shell out money for pieces of shit fix yalls signal and get bigger. That is all | @520304 Oh dang! I want to make sure you have great service, Mark. DM us here with more info and we'll assist you. *ValerieP"
@116447 I DON'T LIKE HOW I AM BEING TREATED BY SPRINT @sprintcare @115714 I WAS TOLD SOMETHING & IT'S NOT BEING HONORED. SPRINT HELP | @270563 Team @116447 will reach out momentarily.
"@115714 wth is going on with your website and your cellular service lately???!!!! | @262416 Hey, can you send us a DM with the details of your issue? We can take a look into this for you. -HM"
@116447 2 make a payment arrangement but I was told I Could not make an arrangement. Please listen to the call. #CustomerServiceIsRig | @270563 Please check your DM for more information from Team @116447
"@sprintcare I've been having issues with my replacement S7 edge. Can't connect to data, make/receive calls. Any help would be appreciated. | @137107 This is concerning. Send us a DM so we can assist. -CB"
"I’ve been with @115714 for over13 years and they just played the fuck outta me for my #IphoneX | @520392 Please send us a Direct Message, so that we can further assist you. -PP"
I’ve been with @115714 for over13 years and they just played the fuck outta me for my #IphoneX | @520392 Oh no! This is definitely not the type of feedback we'll like to hear from our customers. -PP
I hate @115714  can’t wait til this contract up 😒 | @520394 Hey there! This concerns us and we'd like to know the reasons why you feel this way. Please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY
I’m hoping my iPhone X ships faster than what @115714 is expecting. | @520395 Hey you would be receiving your device at the expected time. - NR
"Not one to Twitter shame, but anyone else in Los Angeles finding that @115714's service has gone to hell of late? #sprint #fixit | @520396 Hey, this is concerning. Please send us a DM. -ResolutionSup SR"
"Some days I dont understand why I'm still with @115714 why offer a upgrade but say I have to payoff my old device kinda defeats the purpose | @520398 Hey, allow me to take a look into this for you. Send us a DM. -ResolutionSup SR"
@115714 how do we get in touch with your corporate office? Your store representatives kicked us out of your store and refuse to help us | @520400 You've had an unpleasant experience and this concerns us. Please DM us some more details so that we can assist you. -KT
I swear @115714 is the worse phone service and @115900 is the worse internet anyone can get | @520401 This is concerning. How long have you been having issues with our service? -CB
@115714 does the iPhone forever plan work with the IPhone X?? | @520403 Yes it does! However you can check out our Sprint flex payment option. Just click the link https://t.co/xRY4A14SAl provided. KC
"My booty pics won’t send to bae and I blame @115714 110%. FIX THIS. | @520405 Let's look into this issue for you. Please send us a Direct Message, so that we can further assist you. KC"
"@TMobileHelp Why do I always get a ""service access denied"" from a short text code? Like ""text IN to ###### for this thing"" | @217799 I know this! :D Shoot me a DM! Short code? Short fix! https://t.co/HTgeLMEYEm *DonHebron"
"@115714 service, the eternal dead zone. shoulda known something was up when they picked up that @115725 dude! wi-fi or bust if ur w/ them! | @520481 This is concerning. How long has this been going on? -CB"
"@sprintcare I accidentally put the wrong email on a order I just placed. Anyway to change it so I get the notifications to the correct email | @520482 Hey there, we would be happy to assist. What kind of order did you place? -OA"
"@sprintcare any outages in Jacksonville Florida? Only got 3g service | @520483 Hey, thank you for your feedback. Please send us a DM. -ResolutionSup SR"
@115714 Trying to activate a BYOD Google Pixel and have been given the run around. Still need help. | @520484 Hi! Send us a DM so we can assist. -CB
Uhhh @sprintcare how do I have shared data if I pay for 3 lines unlimited??? | @520485 Let's look into this for you. Send us a DM so we can assist. -CB
"Apparently my @115911 hell was caused by them not having SIM cards ready?! A plague of iPhone X ruined my day. Or incompetence. Maybe both. | @156224 @115911 I'm still here for you in DM if you need me, Bob! Thanks again for your time! https://t.co/1zjPjvErgA *MaddieAbbot"
"@115911 cancelled my iPhone X order twice with no explanation when I preorder first day. They want to reprocess it for end Dec. Bad service | @520574 Hey Michele, send us a DM and we'll do our best to assist you with this. *ChanneyT"
"@115911 what is wrong with https://t.co/c9SkGqK1kx? I can't pay bill online, even app is broken. | @520633 Oh no! We can help you with your bill Brandon. DM us and well take care of you. *KananiB"
@18813 Just found out @61290 's pace on FIFA is 76! Any tips or can you come coach? #sprint #lfc #ynwa | @520658 Hey there! Are you a Sprint customer? Do you require assistance? - RA
Gonna make @115911 work for this. Hit that follow button. https://t.co/ygEp4lTlT7 | @520903 There we go :) Send us a DM on this handle and we'll assist! *ChanneyT
"@115911 Heyyyy guys.
My bill is due today, but the app isn’t loading properly, nor online.
What’s up? 🤔 | @128000 Uh oh! Let's help you out with that bill right here Alex, DM us and we'll take care of it together. *KananiB"
"@115714 went to check my #iPhoneX order status #website is down! Tried to track using Enterprise code and phone number, gave error message!😿 | @486714 Hello. Thanks for reaching out to us. Please, try using https://t.co/O1mkYIdKu5 and let us know. - DA"
My @115911 account seems to have been hijacked. Support is reluctantly looking into it and I should call back in 7-10 business days. Ouch. | @521175 We 100% take any kind of fraud very seriously! Shoot me a DM so that we can get to the bottom of this! *SarahPearson
@115911 I can't pay my bill because my account won't load. Weird cause it lets me look at contract details. | @521176 Let's take care of that bill Wright. DM us and we'll assist you. *KananiB
@115913 That's what we deserve! And we deserve promo Free tablet with the purchase of the S8 with it. Are you going to get this done?? | @159631 @115913 We just sent you a new DM and look forward to hearing back from you. *JennaLundh
"@115913 everything on our S7 phones plus down pmt, fees, taxes on S8 AND he offered $100 credit per new  phone additional | @159631 @115913 Thanks for sticking with us and I'm responding back to your DM now. *JennaLundh"
@115913 BE BE about the customer.Only Zach has REALLY listened. Make this right. You'd want your parents treated well #hoodpeoplehurtto | @159631 @115913 We are standing by awaiting your response to accept the offer we made. We'll wait for your return response via DM. *JennaLundh
"Hey @115714 fuck you and your 1x speed | @521276 Please send us a Direct Message, so that we can further assist you. -PP"
Hey @115714 fuck you and your 1x speed | @521276 Oh no! This is definitely not the type of feedback we'll like to hear. -PP
I HATE @115911 | @521272 I'll be your #MagentaSavior! I'll meet you back in the DM's. ✉️  https://t.co/YIQqqAAINS *EmilyC
"@115911 @TMobileHelp trying ti make a payment but keep getting error messages. Any issues with the tempermental app or site? | @521473 Hey, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! 

Please DM me Joe : ) *TaahirM"
"It would be so nice to fully be able to use my phone but again @115714 I have no service and when I call I get no help 😩 | @351885 Please, answer us through DM. We're offering you assistance there. -MK"
Learn your wearables @115714 it is not the same thing! | @491091 Hi there! How can we be of assistance to you on today? -PP
"@115714 I live 10mins away from ft Campbell military base.  Reasonable: ok with taking my $, provide service reasonably. 5 stores in area. | @521534 Hi, let's see what we can do to get your issue addressed in the best way. Please send us a DM. -ResolutionSup SR"
"Your service has gotten worse @115714 | @521535 Please send us a Direct Message, so that we can further assist you. - NR"
"Your service has gotten worse @115714 | @521535 Oh no! This is very concerning to us, we're here to help. Allow us a chance to have a resolution to your concerns. - NR"
"If any consumer advocates want to message me about my experience w @115714, I’m happy to oblige. @521537 | @521536 This is very concerning to hear, Please send us a Direct Message, so that we can further assist you. - JA"
"@115714 customer service is the worst. Talkin to them over 2hrs. Each rep telling me something  diff.. won't let me speak to a supervisor | @521538 We will love to be of assistance. Please send us a Direct Message, so that we can further assist you. KC"
"@115714 I ordered iPhone X on October, 28 and it’s still not here I do close to switching to Verizon or something #fixthisproblem @115858 | @521622 Send us your order number in a DM. We are here to assist. -KY"
"@115714 says its going to take a months worth of paperwork and a hassle to transfer my line on my family plan to my own. Whats up @115725 ? | @521625 Allow us to take a look at the issue for you. Please send us a Direct Message, so that we can further assist you. KC"
Made the switch from @115725 to @115714 sprint has got to have the worst service Ive ever had in my life but my bill is a fraction😐 | @521626 Hey there. Your network concerns has caught my attention. Have you been experiencing this since the start of service? - DW
"@115911 hello. I have awesome credit at T-Mobile.It says I have to pay $280 down for the iPhone x, if I have the iPhone jump is it $0 Down? | @521734 Hey there! Thanks for reaching out :) Send us a DM and we'll take a look at your upgrade options! *ChanneyT"
"@115911 someone pretending to be me transferred my number to Verizon and wiped out my bank abound. You suck! | @521735 Michele, we take matters of security very seriously and we absolutely want to assist in this matter. Send us a DM with the details. *KittyG"
"@115714 why is y’all service so ASS? | @521751 Please send us a Direct Message, so that we can further assist you. - NR"
"@115714 why is y’all service so ASS? | @521751 Oh no! This is very concerning to us, we're here to help. Allow us a chance to have a resolution to your issue. - NR"
@TMobileHelp What time does the preorders open for the iPhone X? Kansas City time central standard time? So what time Kansas City time??? | @163201 We will be happy to assist you with your pre-order if you send us a DM https://t.co/pLFmgJktfr *LonnieWoods
@TMobileHelp What time does the preorders open for the iPhone X? Kansas City time central standard time? So what time Kansas City time??? | @163201 Pre-orders for the iPhone X will start at 12:01am PST which is 2:01am CST! *LonnieWoods
"@TMobileHelp What time does the preorders open for the iPhone X? Kansas City time central standard time? So what time Kansas City time??? | @163201 Hello Alonzo, my name is Lonnie and I will be your #MagentaExpert! *LonnieWoods"
"@115911 i seriously hate you right now
#FixTheDamBugs
#GPSSucks | @521822 Love is all we want you to know when it comes to your mobile moments. Send us a DM and let's chat more. *JeremyJ"
"@115913 your team claims to be a well oiled machine? But, has the audacity to ask me to explain the painful experiences AGAIN? Seriously | @159631 @115913 Thank you for staying engaged and for all your patience, Angel. I see your DM and responding back to you again now. *JennaLundh"
"@TMobileHelp some websites aren’t working over LTE for me (works: nfl, facebook. Doesn’t work: YouTube, espn, mlb, Netflix) Nobody knows why | @521855 Hey Dustin, I'd be happy to take a look into this for you! Send me a DM here: https://t.co/J6BRlk7L5s. *LaurenWalker"
"@sprintcare i gave back my leased phones to sprint after i switched to verizon why do i have a 907$ fee that makes no sense it should be 200 | @521881 This is very concerning to hear, Please send us a Direct Message, so that we can further assist you. - JA"
Disappointed at @115858  and @115714  !!! | @521882 This isn't the type of feedback we'll like to hear. Can you let us know why you feel this way? -PP
@TMobileHelp so mad right now 😩 | @521988 What? Why are you mad? Shoot me a DM! Let's work it out https://t.co/dzjAJQ2bkx *SoRaYi
@115714 do you have unlimited internet for 3 lines? Maybe 3 free @125607 #GalaxyNote8 with some kool sprint swag for me and my family of 6. #WhileImAtIt #ThreeTuesdays @26758 | @283352 But stop into one of our Sprint corporate centers and see what we can do for you! -Maria Q
@115714 do you have unlimited internet for 3 lines? Maybe 3 free @125607 #GalaxyNote8 with some kool sprint swag for me and my family of 6. #WhileImAtIt #ThreeTuesdays @26758 | @283352 Here is a link to our current promotions and deals! https://t.co/OLXF2ShjmN -Maria Q
@115714 wtf are you doing hiring people that barely speak English to handle your customer service calls..... | @522017 What's going on? We want to help you. -LNL
"Your customer service fucking sucks @115714 | @522018 Hey man, what's wrong? How about you send me a DM with details on why you feel this way so we can help where we can. - DW"
Don't know what you got til it's gone. Except I still got time! Going back to @115714 with wide open arms. | @522152 We always welcome you to be apart of our Sprint family! -PP
...6 1/2 hours later by iPhone 📱is back wrking & pretty upset @115911 | @522231 Oh dang. What's going on with your device? DM us here with more info and we'll assist you ASAP. *ValerieP
"@115714 service is getting me so upset, I’m about to switch over to you guys https://t.co/DK4Gwu4u3s | @522255 Allow us to look into this service issue for you. Please send us a Direct Message, so that we can further assist you. KC"
"#Sprint has some critical customer service issues right now. 😡. Im looking for a new provider. I cant be bothered with this nonsense | @522388 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
"@TMobileHelp I added an iPhone 6s and was charged for $720 on the IEP Can you fix this? T-Mobile rep messed up in store. Not cool. https://t.co/bcsks5BYMI | @522495 Hey David, shoot me a DM https://t.co/zMHlDmwgGJ so I can check that out for you :) *VictorianLang"
"If we call 911 from our cellphones and they can't find us in case of an emergency, then why are we paying a 911 tax on our cellphone bill? #sprint #911 #kctv5 | @522498 This sounds concerning. Are you having issues with your service? -AH"
"Im constantly checking for an email from @115714 saying my #iphoneX is magically shipping now instead of on December 8th :( | @522499 Hi Krystal, you can verify this information on https://t.co/RDgqxv7W9w. -ResolutionSup SR"
"@115714 there is zero service inside Claude Moore Rec center, Sterling Va 20166 - something to investigate? | @167976 Hey, I've checked the area and see it has coverage. Do you only experience this issue while in the building? - DW"
I hate @115714 it’s like the modern day   Dial Up #AOL 😩😩😩 slow as hell! #sprint | @522670 Thanks for your chat today. What is causing you to feel this way towards us? -NS https://t.co/rMApsV8PQY
I switched over one phone to sprint and came home to not having internet Service. #sprintsucks #horribalservice #sprint | @522735 I am so sorry and want to assist you. Do you have a booster in your home. -FR
"@sprintcare Hi, does the Sprint-AAA promotion (free AAA membership renewal) work with Sprint One Year Free promo? https://t.co/VbNy09kHhB | @522739 Hello! The One Year Free promotion cannot be combined with other offers. - GV"
@115911 these are some pretty fast speeds for a 2 year old iPhone 6s. Only got up to 15 down on @115714. https://t.co/9UCrS7Doc9 | @323261 Hey there! Do you need assistance from us? -JE https://t.co/rMApsV8PQY
"Okay, now I am on my third Customer Service Rep @TMobileHelp and 2 hours later & having to explain in detail for each person. @115913 | @172611 I've sent you a DM. Finding a resolution is my top priority today, meet me there. https://t.co/PbJEgtHLMo *JeromyBingham"
@TMobileHelp how can I get these promotional texts to stop? | @522752 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"Hey @115911 @115913 Do you want my business? Fix your website. I receive an  error code on your payment and credit check page. Not cool | @522753 @115913 We want all to be working well for you, Elena. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115911 supposed to be 4GLte false! https://t.co/lrqYcIg8WH | @522754 Slow speeds are no fun so I hear ya, Glenn! DM us here so we can look into your connection with you. *BlakeT"
"@sprintcare @115714 https://t.co/TfDffk7wKs | @522793 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"@TMobileHelp is it true that Tmobile & Netflix have a partnership? What does that mean to Customers? | @148134 Good morning, we have this: https://t.co/xbZy7jK9KD If you have questions, DM me! https://t.co/BXDdporH4e *JenniferRivera"
"That's okay @115714 I didn't want to be able to use my phone at all during the past 12 hours, despite troubleshooting every option. | @522903 Hello there! Please send us a Direct Message, so that we can further assist you. We're here to help. - KP"
"@115911 was so eager to charge me for the iPhone X, that they forgot to not charge for my 7...but then can’t charge me for the X 10/3-11/2 | @219652 Ouch! Let's get you fixed up! DM us so we can get to the bottom of this! *ElleA"
I wish @115911 would allow me to use my card to pay my bill through the app instead of being difficult and forcing me to go to the store 🙄 | @522999 If you're having difficulties with the payment methods you're choosing send us a DM and we'll look into this Amanda. *KaeW
Has anyone got their @115714 #iphonex delivered yet ?:) | @523007 Glad to hear from you. Send us a DM and tell us which gigs of memory and color of device you pre ordered? -NS https://t.co/rMApsV8PQY
"dm @TMobileHelp then to 11/7.  UPS is being no help, Mary agent PZD1MGB guarenteed that it would deliver 11/6 once I got TMobile CC on. 2/2 | @523103 Hey there! Shoot me a DM and we can take a look at where your order is! https://t.co/gLqwX4nHy4 *MontanaDaniels"
"Don't use Tmobile on a cruise no matter what they tell you. 😔 @115911 https://t.co/5dTvelCmGQ | @523277 Oh gosh, I want to make sure we've taken a close look at your bill to assist you. Send us a DM here and we're on it. *ValerieP"
@TMobileHelp digits app stuck on iPhone 7 Plus https://t.co/dtm3fisX5T | @523291 We want to make sure you can use it! DM for more help.  https://t.co/JP7aKumWOa *AlexGreen
"@115911 will there be narrowed down time frames for the X shipping from 11/10 - 12/1? So I have a better idea when it will arrive ? | @523292 Have you already ordered? If so, once your device is shipped you will be updated via the app about delivery. DM us so we can assist! *ElleA"
@117735 I am switching to @115714 the next moment I get | @523348 Here is a link to our most current plans and promos https://t.co/OLXF2ShjmN -Maria Q
@117735 I am switching to @115714 the next moment I get | @523348 We would love to have you become part of the Sprint family! -Maria Q
"@115911 Anything I can do if one of my Dunkin Donuts T-Mobile Tuesday codes has a $0.00 balance? The other lines didn't have this issue! | @523354 Let's check that out. DM us, let us make sure you can #GetThanked. *JoanO"
"FUCK YOU @115911!! NEVER USE THEM, EVER! Turn my phone off for 2 months then charge me! You can kiss my ass im switching!!!! | @523355 We always want our customers to only experience the best. DM us and let's see what's going on. *JamieK"
@TMobileHelp I need to cancel an order and the T-Mobile store was no help | @272474 I'm on your side and I will make sure everything is as awesome as you are! DM me: https://t.co/tdwt367vMq *NevinBruce
"12 hours with customer service and tech support and nothing. Wasted time @115911 | @314112 I sent you a reply! DM me, let's get started! *TiannahReagor"
So I had a complaint about @115911 and @TMobileHelp offered to help but they may be worse. Should we try this again?? 😤😤 | @283029 Hey there I'm here to help! Shoot me a DM https://t.co/oJwi530Mfi *KiaWashington
"@TMobileHelp Got that AppleCare replacement we talked about last week. Need to update the IMEI on my JOD trade in now. | @472992 Hey there, Adam! Let's go to a DM and get this sorted for you today! https://t.co/GkKzSV0CsP *KerryS"
"@115714 Has stooped to an all new LOW. I highly advise that your @sprintcare quality control team revisits the last 5 calls I've had w/reps | @523538 Please send us a Direct Message elaborating on your issue, so that we can further assist you. -AH"
"@115714 Has stooped to an all new LOW. I highly advise that your @sprintcare quality control team revisits the last 5 calls I've had w/reps | @523538 Hey CeCe, your post is concerning to us and we definitely want to work with you on this matter. -AH"
Switching my cell phone service from @115911 I can't with them | @523642 Ouch! What makes you feel that way? DM us details so we can get this turned around! *ElleA
@115714 how do you not mention that once the lease is up on the 📱 Id get deferred to a monthly payment that does nothing to price of 📱 | @523674 Pleasant good morning. We are sorry you weren't educated accordingly pertaining to the end of lease. You should have been educated. - FS
"@TMobileHelp Thank you for working with me to resolve my connectivity issues. | @523825 You've got it! We all have your back, my friend! DM if you need anything else. :) https://t.co/Mc0PtWxV6a *JoslynLajoie"
"@115714 guys ur service is terrible same areas, 13 years later. Can't use maps,30 min late for work. BC map everything stopped working. | @523850 Wow! This is concerning. Please send us a DM, we'd like to look into the matter for you. -SJ"
@115714 continúa facturando a sus clientes en #PuertoRico sin que ellos tengan un servicio estable. Los dos meses de crédito fue mentira #US | @523851 Ciclo de octubre verán los ajustes en la factura de noviembre y así sucesivamente. 4/4 - CA
@115714 continúa facturando a sus clientes en #PuertoRico sin que ellos tengan un servicio estable. Los dos meses de crédito fue mentira #US | @523851 Ciclo de septiembre 20-31 verán los ajustes en la factura de octubre. 3/4 - CA
@115714 continúa facturando a sus clientes en #PuertoRico sin que ellos tengan un servicio estable. Los dos meses de crédito fue mentira #US | @523851 El cargo aparecerá en la factura y se acreditará de la siguiente manera: 2/4 - CA
"@115714 continúa facturando a sus clientes en #PuertoRico sin que ellos tengan un servicio estable. Los dos meses de crédito fue mentira #US | @523851 El crédito será aplicado dentro de 1 a 2 ciclos de facturación. Lo que indica, que las facturas deben ser pagas de manera normal. 1/4 - CA"
"@115714 what's up with the cell service??? | @523850 Hi there! Kindly elaborate on the issues you're having. Please DM us, so that we can further assist you. We're here to help. -SJ"
"@115714 u guys suck! for real. | @523852 Wow, what's going on? We want to help you. -DS"
Yo @TMobileHelp why is it taking so long for me to get my iPhone 10 it’s still not shipping out | @524230 I can check the status of your order for you! Hit me up in a DM. https://t.co/wnPk0Kpe5r *BrittanyJones
In a blue sky meeting with some outstanding peers discussing the way tech is changing the needs of modern learner here @115714 | @524285 Hi there! Is there anything we can assist you with today? We're here to help. -SJ
@115714 the worst costumer service ever. #leavingthemsoon ‼️ | @524286 Hey there! What makes you feel this way? - IR
"We put a man on the moon, robots other planets etc. receive pics,videos. But @sprintcare can't provide svc same rds past13yrs+ in NC. | @523850 We understand how frustrating this experience must be for you. Please send us a DM so we can further assist you. -SJ"
@115913 WHERE ARE YOU??? A CUSTOMER/real person needs You! Help!! #ceoresponse | @159631 @115913 Thanks for continuing to work with us. I'll be responding to your DM in just a few moments. *JennaLundh
@115714 where is my service at? | @524553 Hey Tina. Seems as though you're having service issues How long has this been going on? Anyone else affected? - DW
@TMobileHelp my account its locked. Can you please unlock it.  8594201421 | @524728 Oh nooo! Let me work my #MagentaMagic to unlock it for you! Meet me in a DM! https://t.co/YIQqqAAINS *EmilyC
@sprintcare @115714 called twice to cancel lines and 48 hrs later service still on on devices that I don't use. | @524732 Hey. What has you wanting to cancel lines? Please follow us and send us a DM so we may respond to you. - DW
@115911 @TMobileHelp we are getting the most pathetic of services on our Bill settlement each month . Request your help . Ping me back pls | @524938 We are here to help! Send me over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester
Them clowns ain't no better I might go back to cricket https://t.co/pS4zrRThxb | @524939 Oh no! We don't want you to leave! Shoot me a DM and we can address any concerns you have. https://t.co/gLqwX4nHy4 *MontanaDaniels
U suck @115911 your  demanding $ again 4 a billing issue uhave supposedly sorted out FIVE x' in the last month. Yet again  your demanding $ | @126176 Hey Iggy! Billing consistency is super important to me so I want to make sure we get this right. DM us so we can assist! *WhitneyJ
Last time I ever preorder from @115911 . They’ve cost me $300 in false charges smh | @524940 Ouch! Could you DM us more info on this so we can check it out? *ElleA
"I might not get reception anywhere but @115911 Tuesday's i sometimes get a $1 off stuff.... https://t.co/N5peqmkHXC | @524941 We've got to be the best all around, Scott! DM us so we can check out your coverage and address this ASAP! *WhitneyJ"
I need some help sending my old phone back to get my credit on my new iPhone X @TMobileHelp I click print shipping label and it does nothing | @177690 We are here to your rescue! Shoot us a quick DM and let's figure this out together. https://t.co/cX9JRYxboR *MelissaStephens
@tmobilehelp My account was suspended after tmobilehelp fix my account.  yet another problem | @308585 That doesn't sound right at all! I'll meet you in DM to sort this out ASAP. :) *LynnetteTyler
@115911 my order status changed from preorder to partiallypreorder and i see a pending charge on my card. does this mean it will be shipped | @235826 YAY! If your card has been processed for the payment of your new iPhone X then that means it will soon ship! 🎉 *BrittanyJones
I swear i hate @sprintcare i needa switch services | @524950 we hate to hear you wanting to leave the sprint family. How can we help you today with your services?
"@sprintcare I need a SIM for my Pixel 2 XL. I've been to three stores and called customer support and no one has a SIM. Help | @393218 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -KC"
I am so disappointed with you @115714 been with you for over 10 years and you have the worst customer service | @524951 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. DM us to talk! -Maria Q
"@115714 Horrible customer service! | @524952 Hi Ron! What seems to be the issue you are having? Please send us a Direct Message, so that we can further assist you. -KC"
"@115714 Is it only for US or will it be for other Countrys too? | @525019 Hi there, thanks for reaching out to us. Upon reviewing more info about PokemonGoApp we see it's available in other countries. -RM"
Lmk how I paid a $200 deductible for a refurbished iPhone7 & still have to pay my lease total on my bill. @115714 loves to fuck me over | @525021 TEP covers replacement and repair for a small deductible compared to the full purchase price of a new device. -Resolution SupervisorNW
@sprintcare Por casualidad han añadido mas zona con señal de sprint despues de la última actualización q fue el 13 oct | @398760 ¡Sí! Actualmente puede ver acá la ultima actualización: https://t.co/SshPI2pg0A . -R.S.
"Hey @115911 , @22415 is playing games with #TMobileTuesdays .  No one wins except scammy @22415 | @408948 Yikes! We want your TMobile Tuesday experience to be great! What's going on? DM us here and we'll assist you. *ValerieP"
"@115911 is the leading cause of frustration for unreliable phone service, dropped calls, bad reception and bad service | @174146 We're here to save the day J, DM us and we'll turn this around! *MelJ"
"where are the updates people are asking for? #tmobile

LG V30 https://t.co/VGMpdl2msD via @115911 | @406292 What are you looking for, Scooby? We're here to assist! DM us and we'll get you some answers! *WhitneyJ"
"@115911 
Very dishonest and misleading company. 
Asta lavista 
Never again | @525113 We're all about great customer service so we'd like to get this right for you! Please DM us so we can make this right for you. *WhitneyJ"
ITS LIT....IPhone X on the way 🤗🤗🤗🤗🤗 @115911 | @523292 That is great news! Congrats Shaun!!! #GoBlue (fellow Wolverine fan) *TreBrewbaker
"Later, @115714 @sprintcare. I'm switching to @VerizonSupport. The only thing worse than your coverage is your customer support and empathy. | @525148 Oh No! What's causing this? Let us know what's happening. -AF"
"@115911 your website isn’t working 😡 | @525191 Hey, Malcolm! We apologize the website isn't working, DM us so we can help. *EbonyC"
Dangerous game being played https://t.co/R4EbdayPI8 | @525221 The only time you would you be allowed into the site to preorder the new device is 3am EST without Refreshing the page. - AD
"@115911 why? 😰☹️☹️ https://t.co/8jsyukZwlb | @525251 Oh no man, that's not what we want to see. Can you DM us ? We want to see what's causing this. *WilfredoM"
"Still waiting on a new SIM card, yet the auto pay deducted right on time @115911 https://t.co/AbbuBF9iOI | @525252 Hey JD! Let's take a look at where that SIM card is for you. DM us so we can continue this conversation :) *TerriL"
"@239217 help I can use my @115911 passcode 😫😫😫😫😫😫😫 | @155186 Hey, Arthur! We want you to #GetThanked! Send us a DM, we'll assist! *KellenF"
"I’m with a store manager who says yes, there is a separate $25 upgrade fee for JoD. Never done this is 6 jumps. https://t.co/GovxJhN3PF | @525324 @115913 Hey! If upgrading from a previous JOD, there is no Upgrade Support Charge. *AlissaFast"
@TMobileHelp why won’t my T-Mobile Tuesdays app work? | @525325 Oh no! That's not cool DM me so I can check it out for you! https://t.co/hsJ4QAiTJb *RachelMartin
When you call @115714 and you can’t even complete the call because their service sucks that bad 😂 god I can’t wait to go back to att https://t.co/UnzBLIq4r2 | @525350 Oh No! This is not the type of feedback we like to see. It would be my pleasure to assist you today.  How can I help?
@TMobileHelp Please someone help me. i was speaking with Tiannah Reagor. She was helping me with preorder of iphone x. but she hasnt spoken | @412560 I'm still here! I just replied! :) *TiannahReagor
"@115911 has dropped the BALL  #iPhoneX https://t.co/yIuV59E7IT | @525191 @525191  That's not good, Oh no. Send us a DM so we can get this ordered for you *EdgardoM"
@115725 I have never experienced worse customer service. @115714 can you help me with trading over to your network? | @525352 You can also order online at https://t.co/w0bFosd5ST
"@115725 I have never experienced worse customer service. @115714 can you help me with trading over to your network? | @525352 Good morning. We are more than happy to assist you. If you are wanting to contact us directly, you can call telesales at 800-777-4681"
"@sprintcare Are you having trouble with LTE in Atlanta? Buckhead area. LTE drops all the time and comes back only if restarting iphone 8 | @525354 Let me ask you some questions so I can fix this, ok?  Fist I'll need you to follow us by sending us a PM for further assistance. -AC"
"@115714 I’m trying to figure out why y’all service has been getting worse. At first y’all was the best!! | @525355 Hey there, I saw your post are you having issues with your service?  Shoot me a DM letting us know. We are here to help. -IB"
I’ve been trying to tweet this for 34 minutes because my @115714 service is so bad | @121793 Can you DM us so that we can investigate further? -ES
"@115714 come one now.... its been 15 minutes.... i just want to pre order and go to sleep! its 3:15am! | @525387 Hello! This is really concerning to us, please send us a DM and we will be more than happy to assist you. -JG."
@TMobileHelp question about the Netflix on Us | @525501 We've got all the answers! Shoot us a DM and we'll get started https://t.co/lOqKyE0PXQ *ReillyLeritz
"Frfr tats why I'm with sprint now. https://t.co/mDrgE47bYw | @525502 👀 What's going on, @525503? *KellenF"
@TMobileHelp trying to do t mobile tuesda. Using panda express coupon. While ordering says coupon does not exist??? | @126504 It's my favorite day of the week and I want you to #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
Well that sucks. $249 for the new #iphone on @115911 when everyone else is $0. Guess I’m switching to @115725 :/ | @525504 Hey Ben! The down is based on a variety of factors. DM us and let's look into your options. *JamieK
@TMobileHelp how does the free Netflix for family plans work? | @525505 I'm a #MagentaExpert on this amazing #UnCarrier offer! Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@115714 bout time I look into changing carriers. They do not support costumers and don't care for keeping my #14 years of business. | @525532 We hate to hear that! Can you please send us a DM so we can take a look into this for you? -CDE
@TMobileHelp I ordered a sim starter kit yesterday around 7pm & still havnt received a confirmation email. Is this normal? | @525693 That is really strange! Can you please DM me via this link https://t.co/A2kWVVGFXO so I can get to the bottom of this! Thank you so much for your time and know you're in good hands! *JonathanMacInnes
"Yet another bill for a @115911 account I cancelled back in September. Unbelievable. Truly unbelievable. #neveragain https://t.co/FwGVTM9dQg | @188443 Hey there, Valentina! We want to get you squared away! DM us! *MelindaR"
"@TMobileHelp hi, is the offer for the Pixel 2 $325 rebate still open or has it ended? | @525751 Hey! The 2017 Pixel 2 Promo ended on Nov. 2, 2017. Meet us in DM for further questions: https://t.co/AsNixOq0xa *SekiaSmith"
"Hey @115911 can you guys confirm this promotion? (Not taken by me) https://t.co/xSZxlGAyE0 | @525752 Happy T-Mobile Tuesday, Zero! Let's check it out in DM: https://t.co/AsNixOq0xa *SekiaSmith"
"@115714 
I don’t pay $120 a month for your service to be shit. | @525785 Hey there!  Thank you so much for the post today! What’s going on? -KJ"
"@115714 I got an email confirming me for a Sprint Flex Plan, but I never signed up for one. How worried should I be? | @525847 Please follow us and send us a 'Direct Message' on your issue so we can further assist. -KA"
Do not switch to @115714. Big mistake. Horrible coverage. https://t.co/Wk6Mj1rCF3 | @472797 @115714 I have reported your concerns with Sprint policy for recovering Debts. https://t.co/rMApsV8PQY
"@TMobileHelp I have a Wi-Fi CellSpot. Will a firmware update be issued concerning this? https://t.co/IiHcAxKO0H | @155232 Thanks for reaching out, send a DM so we can discuss this more please: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
@TMobileHelp can you guys help a broke college kid get Yankees tickets for today or tomorrow as a Tuesday reward?? 😂 😂 | @525856 Hey there! That definitely would be a treat! *TiannahReagor
"@115911 @115913  someone used my T-Mobile account to make a fraudulent purchase. I’m out the door if no one can help me.611=didn’t help | @525858 @115913 Help is here, Brennen. Please DM us. We want to get to the bottom of this and help: https://t.co/cuEwtd2epS *DanKing"
"@115913 hey John I have an urgent issue with my account, can you please have someone reach out? | @525859 @115913 We've got your back, Greg. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
@115913 do you have iPhone X JOD pricing | @161322 @115913 We don't yet but will soon. Stay tuned! *DanKing
"Absolutely horrible experience with @TMobileHelp, over 11 hours of time spent with their staff in DMs and still no resolution. @115913 😰 | @331686 @115913 We're here for you and we want to help. We'll be replying back to our DM thread ASAP. *DanKing"
"Never mind I love @115911 | @525860 We love you too! :) If you ever need anything, we're a DM away! :) https://t.co/86MicZnF9C *WarrenCamp"
"My @115911 tuesday App crashes on my iPhone 7plus. I didn’t get a chance to know if I won or not. https://t.co/12WrgKoV1O | @525861 Hmmm, let us take a look at that, Nourhan. DM us, we want you to #GetThanked. *JoanO"
"Wish @115911 can give me a free replacement for my cracked s8 dont have the $ 2 fix it gotta save for xmas gifts for my family #GiveThanks | @526018 We're totally in the spirit of giving, Stephen! Shoot us a DM so we can check out your options! *WhitneyJ"
"Why y'all make it so difficult to upgrade for your loyal customers? @115911 😣 I've had the same galaxy s6 for years... | @297389 What's going on? DM us, we want to make sure you get to upgrade as soon as you want to. *JoanO"
I don't get on here but I got on just to @115911 y'all full of shit and I'm switching companies just a disappointment | @526019 Hi Azalea! We're here for you and we've got to keep the #MagentaLove! Shoot us a DM so we can make this right! *WhitneyJ
"Highly disappointed in @115911 service @115913. Customer service is good but service is a joke | @341948 @115913 Hey! I want you to have the best service available, James! Send me a DM  https://t.co/3sF8qpf2nx *AlissaFast"
"My Tmobile Tuesdays app hasn’t worked for several weeks! I’ve tried updating, log in-out and even reinstalling @TMobileHelp | @526020 Oh no!! We want you to #GetThanked. DM me and we can take a look at things! https://t.co/jUueWiMypn *AmandaCross"
"@115714 why is this a thing at full lte https://t.co/zUGX1uxDIq | @526038 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"@TMobileHelp Connection so slow in downtown Lansing, MI that it's not registering at all on a speed test. Network issues? https://t.co/rddYrUOfkm | @193051 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
@115913 hi John I purchased a Note 8 and Im trying to get the receipt for Samsung rebate without success. Support on phone not helping. | @526238 @115913 Hey! We're here for you and would love to help out! Send me a DM so we can get started! https://t.co/3sF8qpf2nx *AlissaFast
"@115913 & @115911 the service in chapel hill,Nc is not the best. Calls always dropping or low signal bars. Help! | @526239 @115913 Hey! I want you to have the best service and would love to check this out. DM us! https://t.co/3sF8qpf2nx *AlissaFast"
"Yet another reason I️ switch from @115911 how can you expect me to pay a bill that you don’t even have the ability to send me smh 😡😡😡😡 https://t.co/Un5t9mFJCe | @526355 Hey Ramona, let us help. DM us, we'll be happy to help you with your bill inquiries. *JoanO"
"@115911 With you guys for many years, my account is from Puerto Rico, isnt TMobile down here? We are not with TMobile? Whats going on? https://t.co/XzvJOhBQsg | @526356 Hey Franco. I'm having trouble understanding your question. Please DM us so that we can further discuss this. *KaeW"
"@115911 where is my service in midtown, manhattan? Hasn’t been working for an hour. | @526357 Hey Lamia! Let's take a look. Send us a DM and we'll check this out together *ErikS"
"So 21 days after taking my money, now find out you don’t ship to Military personnel overseas @115911.....that’s not good! | @526358 Let's look into this together, and see what we need to do! I see your DM, and I am replying now! *ErickiaLaChance"
"@sprintcare Is there known service disruption in Fremont, CA right now? Getting really bad service this morning... | @526371 In reviewing your location there is alert in your location. Our network team is working on getting this resolve quickly as possible. -MC"
@UPSHelp GIVE ME MY PHONE. @TMobileHelp HAS TOLD YOU 5 TIMES THE CORRECT ADDRESS | @474207 T-Force is here to continue to support you if you would like to meet us in DM. *MarkMcLaughlin
@TMobileHelp made a payment but your system is not showing it | @526495 Oh no! Let's take a look at this. Please shoot me a DM to get started https://t.co/gLqwX4nHy4 *MontanaDaniels
@TMobileHelp Hey there! I have some questions about the S8 Active pre-order and my JOD agreement | @526496 We will be your #AnswerGuru! DM us and lets chat.😃 https://t.co/cX9JRYxboR *MelissaStephens
Getting the #iPhoneX and switching from @115714 to @ATT. | @526518 We hate to hear you wanting to leave the sprint family. Is there something we can do to change your mind about leaving?
@115714 @sprintcare why when you switch to @115714 it is nothing but a pain in the A$$ and lies they tell you!! #BS #whydidileave @115725 | @526519 How can we help you today with your services.
@115714 @sprintcare why when you switch to @115714 it is nothing but a pain in the A$$ and lies they tell you!! #BS #whydidileave @115725 | @526519 This is not the kind of feedback we like to hear and this is not the way we want to earn your business with sprint.
"@sprintcare Hello Sprint. Are you experiencing any LTE issues in Pittsburgh, PA? I am in Moon Twp and have no data service. | @526521 Hey there, how long has this been happening? Are you the only person experiencing this issue in your area or household? -AS"
Your insurance claim process sucks. @115714. Everything about y’all sucks! | @526587 Hey. This is not the way we like our customers to feel. Let us know your issue and we`ll be more than happy to assist. -TW
"@115714 @sprintcare Man, y'all really doing me dirty today. Been on hold via phone, and chat for almost 3 hours today and problem still here | @526588 I'm confident we can do better! It's important to have your concern quickly addressed. Please send us a DM. -KA"
"@sprintcare contact me as soon as possible! I need my account fixed or else I'm going somewhere else | @526594 Hi, this is alarming for us to hear, please send us a Direct Message, so that we can further assist you. -KA"
"@TMobileHelp I still haven’t received my return address to send in my iPhone for my credit! #help | @526598 Returns are meant to be easy, so let's make it just that. DM me :) https://t.co/hhkfSa6wT7 *JenniferJackson"
"@115911 @TMobileHelp @10568 I restart the app IMMEDIATELY after it crashed only to see this https://t.co/Fgycu7eJsn | @526599 Hello there, send us a DM and let's clear this up! *TiannahReagor"
"@115911 Guess promo code not working: https://t.co/BuF52K4qvU | @268007 Hey there! We want you to #GetThanked! Send us a DM, and we'd be happy to assist! *KellenF"
"I think I'm gonna switch to @115725 and get the Pixel 2. 

I'm sorry @115714, but y'all fuckin up. | @526704 Hey there!  We will hate to see you leave our family. What’s going on? -KJ"
@115858 & @115714 have been getting on my last nerve. Making me want to throw my whole phone away rn | @526705 Thank you for reaching out to us. What make you feel this way? Please let us know we are here to help. -KJ
WTH @sprintcare you think you can up my bill at anytime? Thank god contract up #timetolooknewcarrier | @526706 go over the bill for you to see way the bill increased.
"WTH @sprintcare you think you can up my bill at anytime? Thank god contract up #timetolooknewcarrier | @526706 We do apologize for the inconvenience, if you can send me a callback through direct message I will call you and"
@115911 @239217 trying to use my promo code and it says “That coupon does not exist.” | @526820 Oh no! Could you DM us details so we can take a closer look! We want to get you fixed up. *ElleA
@115911 @TMobileHelp we are outside your Houston (saums rd) store in line for the free hat. Employee came out and said they don't have any | @526821 Please DM me so that we can see if we have another location near you! https://t.co/gLqwX4nHy4 *MontanaDaniels
"Dear @115911 regarding the substantial amount of money I pay every month, I would really appreciate it if I get a better faster internet. 😊 | @526822 Hi Linah, let us make sure you live in the fast lane. DM us, we're here to help. *JoanO"
@115714 fix your shit | @526847 We don't want you to have problems Jose. What seems to be the issue? -DS
"Had better cell service w/ @115714 when I lived on a remote Pacific island. Why is that, #Sprint? What cell company do you recommend? | @526848 Your tweet calls our attention. We'd like to take a look. Please DM us for further assistance. - WE"
"Fuck sprint @115714 | @526850 Wow, that’s terrible. What makes you feel this way? Shoot us a DM! -DJ"
The amount of time I️ spent with @115714 @sprintcare last night and nothing was resolved #Sprint #iPhoneX 🤬 https://t.co/ve0Yix6G2u | @186869 So sorry to hear that. What seems to be the issue. Shoot us a DM! -DJ
@sprintcare I have a question for you.  DM you?  I need a link to some documentation for my phone. | @267121 We will be glad to help. Please DM your question.
"@115911 the people at gulf gate didn’t give me a hat be | @527194 Inventory is limited at every location, Carlos. If you have more questions, DM us. *JamieK"
"@115911 I never got my $50 refer a friend after referring a friend. Agent don't know wht day r doing, 800 rep too. U first must submit name | @527195 Hi Sam! We're here for you and definitely want to assist with this! DM us and we'll look in the status for you! *WhitneyJ"
"I get like 5 calls from unknown callers every single day. Please fix?? @115911 @TMobileHelp | @344786 Hey, we don't want you to feel bothered by these calls, DM for more help.  https://t.co/JP7aKumWOa *AlexGreen"
"@115911 your code only gave free shipping and not the 40% off for @1687 I also signed up with email for 20% off and that code failed. | @527196 Hey, Carl! We want you to #GetThanked! Send us a DM, and we'll take a closer look! *KellenF"
"@115714 I’m so sick of your company that I re activated my twitter account that I’ve never really used, just to complain about your constant errors | @527220 Please DM us to get this issue addressed and resolved. -Maria Q"
I swear @115714 you guys have the worst webpage and customer support. Bout to go cancel this account after over 10years! | @527221 Hello there Grisella! We would be more then happy to help you with your online account. Please DM us so we can assist you today. -Daulton
@115714 fails to give any update or protection after employee stole phone with all personal info still on it @116447 @sprintcare | @527222 We will DM you for more information. Team @116447
"@TMobileHelp so I have Tmobile One, 2 lines added, $100 a month with autopay. And your rep via chat tells me I can't get the Netflix promo? | @527392 That would be correct, I would love to explain further! DM me! :) https://t.co/86MicZnF9C *WarrenCamp"
"@TMobileHelp The last time I spoke to you, we closed my account. I need to know why I’m still receiving mail. Can you help? | @342246 We're always here to help! DM me and I'll get right to work :) https://t.co/hpGGTthdHr *TanyaFalandysz"
"@sprintcare I have an iPhone 6s ive been paying on  for two months could I jump to the iPhone X | @527406 Please follow us and send us a Direct Message, so that we can further assist you. -AS"
"@115714 Am I able to view old text messages that have been deleted from my phone? | @527407 Good morning.  Once a text is deleted, it cannot be retrieved from the device. Thank you. -Felicia R"
Hey @115913 @115911 why doesn’t data work in Mexico? I love using simple global around the world so it ought to work in a big neighbor. | @527595 @115913 Hey! We'd love to take a closer look at your location. Send us a DM so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
@115714 https://t.co/8pIbxypUic | @527623 Hey Andrew! Let's go ahead and resolve this. Please follow us and DM me. I need some information about it. -JP https://t.co/rMApsV8PQY
@115714 wtf man I’m tired of this 1bar bs! My service sucks!!!!!! 😡 | @527624 Having service issues? How long has this been happening? Are you the only one experiencing this issue in your area or household? -AS
"dear @115714 ...

when y’all gonna get some good service? | @527626 Hi there! How can we be of assistance today? We're here to help. -SJ"
@sprintcare on the phone 2 hrs trying to buy phone & customer service tells me I don’t have my zip code right wasted time still no phone 🙄 | @527627 Is there any reason you don't want to buy online through https://t.co/0qT1rLBLtN?
"@115714 was so bad today!!  Being a customer for15 yrs means nothing! | @527628 This isn't the type of feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"Glad my iPhone X pre order is finally shipping.......

To the wrong address......

After calling 3 times to correct it...........
@115714 | @527629 Or no this is not the what we want for you, Please send us a Direct Message, so that we can further assist you. -MC"
"@125241 buenas tardes, me pueden decir cuando vamos a tener señal en villa carolina. | @527632 Seguimos trabajando para poder restablecer los servicios a la mayor brevedad posible. Agradecemos su paciencia. - GV"
"My cell service sucks here in Lawrence, In so much... I want to switch carriers #Sprint #sucks | @527633 Allow us to take a closer look! DM us to resolve this -Maria Q"
"@115913 I emailed you personally over a year ago, as well. You didn't care then either! Never even acknowledged it. #talkischeap | @159631 @115913 We already have a resolution path set up for you, Angel. We're only a DM away if you change your mind. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115911 so excited for my @239217 discount, server seems to be down, will you be fixing it soon? :) | @527823 Let's take a look into the issue that you are experiencing. Send us a DM for assistance. *JasmineS"
My service at work is terrible and @115911 wants me to pay a $25 deposit for a signal booster.  That’s Edge not even 3g! https://t.co/K64asoUdhA | @527824 Let's see what we can do to assist you H3. Send us a DM for assistance. *JasmineS
Now I'm mad at you @TMobileHelp 👊 LG V30+ coming to T-Mobile November 17 - Android Central https://t.co/6UK3T7xFBe | @115918 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@TMobileHelp what happens if Panda Express’ system is down all day for T-Mobile Tuesday? | @527825 We're here for you! DM us so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez
"@115714 allows it sales reps to lie to you about lease one get one to up sell you, then completey shits on the deal #canyouhearmenow | @527852 Thanks for your chat today. We that someone is assisting you via our secure chat. Please bear with us they look into this issue for u. -NS"
@sprintcare any issues with intermittent outages in Chicagoland area | @527853 We would need to look into this for you. Can you DM us so that we can investigate further? -ES
@sprintcare my service is so horrible right now. Is the service down? Can't even send a text! | @527854 Sounds like something we should look into. Please send us a DM and follow us so we can help. -JT
"@115911 why do I have 2 different ship dates for my order? Y’all have taken my money already, what’s up? | @260804 Hi Hun! Where are you seeing two different dates? DM us. *GiselleM"
@115911 @10568 The Panda Express Webpage/App was taking forever to load and go to the next page.  I couldn't even order!  Lol. | @528007 We need those speeds blazing to get all of your goodies loaded up. Come on over to DM and let us check this out. *JeremyJ
If I order a new X today how soon will I have it in my hands @115913 ? | @126401 @115913 Hi! Awesome device choice! Send me a DM and we'll chat! https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp  @115911 Off to a really bad start from switching from ATT.  Customer service lying to me and disabling my phone.  Not happy | @528008 Let's turn this around! Send me a DM so we can get this straightened out ASAP! https://t.co/yZ5k0mtFsX *SonjaKett
"I’m so close to closing my accts and suing the shit out of @115911 @TMobileHelp for theft. | @528010 We would love the opportunity to turn this around & get to the bottom of what's going on. Send us a DM, and we can chat! *ErickiaLaChance"
@TMobileHelp I have to ship my old iPhone to assurant to receive my credit. Can I just take it to the T-Mobile store near my job? | @275949 I want to make sure we can help you out! DM for more help.  https://t.co/JP7aKumWOa *AlexGreen
@TMobileHelp Received this in my inbox & it looks kinda sketch. No alerts of this type on my online account portal. Is this legit? https://t.co/zLxP61sWxV | @528014 This is definitely legit! Let's chat in DM about the email! https://t.co/jaHSC7DwkH *JacintaJenkins
"@115911 @10568 my code for panda doesnt work. it says it was redeemed but i never used it | @528015 Hmm. Let's make sure you #GetThanked, Marissa. Send us a DM so we can verify some details. *KeithM"
"hi @115913 it passes 3 hours since talked to the support and #TMobile cant commit with the promo with the hardware partners.Disappointed | @526238 @115913 That's not a T-Mobile promo, but we've got your back. I see your DM and will meet you there. https://t.co/93XwcSKFIy *RayButler"
"Bro my iPhone 8plus can’t do the slam effects on iMessage! How is someone going to know im yelling at them?? Ugh @AppleSupport @TMobileHelp | @528016 As long as you’re not yelling at us! Send me over a DM, I am here to help! https://t.co/9RTnmWVDJe *SamanthaSylvester"
@115911 @239217 didn’t honor the free bowl for T-Mobile Tuesday | @528017 Hey There! I'm all about enjoying a good #Thanking so I want to assist. Please DM us so we can look in to this for you. *WhitneyJ
@115714 & @sprintcare - 12 yrs w/ you & fed up. Your customer service is a joke. | @528050 I am sorry you fell this way as we are reaching out to get your issue resolved. -FR
"@115911 @TMobileHelp @6178 interesting.  My code is not recognized https://t.co/6SibVGhMx7 | @431168 Oh, No! Send me a DM and we will get this squared away for you! :) https://t.co/X3FnlBEvX7 *TaylorBarnett"
"@TMobileHelp Any idea if there is an outage or maintenance going on in Bloomington, MN?  Yesterday svc in and out, today LTE is waaay slow | @528243 Amazing question. Please send me a DM, and I can look into this. :) https://t.co/NICrRPn7OP *SierraRichards"
"@sprintcare please provide me a phone # to speak with a rep about my bill. I already tried the 8882114727. | @528257 Hi there, I want to help! Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
@sprintcare is there any way i can find the tracking info for the return kit? | @270566 I want to help. -Resolution SupervisorDR
"@sprintcare is there any way i can find the tracking info for the return kit? | @270566 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"@sprintcare how long until service works here in Tampa | @116637 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"I don’t ever have service @115714 | @528258 @528258 - Hi! Does ""no service"" appear on the display? -LG"
@115714 I thought iPhone forever meant you could upgrade as soon as a new phone came out??? | @528273 Hey Chels! iPhone forever gives u the benefit of upgrading to the next iPhone generation after 12 monthly payments. (1) -MP
@115714 I thought iPhone forever meant you could upgrade as soon as a new phone came out??? | @528273 You can check our FAQs about iPhone Forever here https://t.co/o59gn6mbrx (2) -MP
"@115911 @TMobileHelp, it's only day 1 and I already hate being a ""customer"" and having ported my account over from @115725 | @528329 That's not at all what we want for our customers Guillermo, send me a DM so we can talk: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
@115913 #uncarried sprint in May. Haven't received that #switch$$$ yet and @115911 customer service is changed 😁to a 🤔☹ | @518654 @115913 We're all about making sure you're reimbursed properly. Send a DM our way and we'll check this out: https://t.co/cuEwtd2epS *DanKing
Happened to me too! I couldn’t get to sent a text to either of y 2 lines on the account https://t.co/cJYTQk9Xtv | @528461 The issue with our website has been resolved and working again. Can you please try again at https://t.co/j54OyeZjaj ? -AL
.@TMobileHelp want to say thank you to Summer at TMobile ORTeam for quick resolution and efficient help :) | @528467 Oh yay! I'm so happy to hear that everything has been resolved :) *JacintaJenkins
@239217 When will your website be back up? Will you be extending the #TMobileTuesdays offer since no one can use it? @TMobileHelp | @276027 Hey there! We want to make sure you #GetThanked. Shoot me a DM and we can check this out https://t.co/gLqwX4nHy4 *MontanaDaniels
"Why can I can load HD video on YouTube no problem but can’t watch Netflix? Happens on LTE and WiFi at my gym. Using an iPhone X on @115911 | @528469 Hmmm let's look into this for you. DM us to begin, Keegan. *JamieK"
"That's crazy and some BS I purchased these simcards from @115911 website a while ago and a rep tells me basically I'm S.O.L by another. https://t.co/WZTrWTtcIM | @528470 Hey King, if you have questions about your SIM card DM us and let's talk. We're here to figure this out for you. *JamieK"
"@TMobileHelp Why do calls to 311 (San Francisco City info and services) fail? | @128896 Never fear T-Force is here! When not rescuing cats from trees, we answer your questions. DM us please! *AmandaT https://t.co/ZF0aOZ3Dsj"
@116447 at store and again I have a problem about a charge for an upgrade my cell is 5165517717. Sorry but I have no luck with Sprint | @528487 Team @116447 will contact you shortly.
"@115714 @sprintcare still holding https://t.co/qC1kIU17U6 | @528488 Please send us a Direct Message elaborating on your issue , so that we can further assist you. -DD"
".@115714 sucks so fucking hard that you probably won’t even see this. | @528578 That's not the way we want you to feel about us. Are you experiencing any inconvenience with your Device or Account? Please, send us a DM with your issue. We'll be more than glad to assist you with it. -LR. https://t.co/rMApsV8PQY"
"@118159 cren que vale la pena pagar por esto encerio https://t.co/0LSuVDAZlW | @528579 Esta situación nos concierne. Por favor, siéntase libre de enviarnos un mensaje directo para que podamos ayudarlo más apropiadamente. - VC"
"@115714 @sprintcare I was lied to 3 times in the last month by Your “customer service” and one of them was a manager. Ridiculous! #SprintSucks #sprint | @528580 Hi Megan! We would hate to see you go.  We can understand how that would be frustrating. Please, send us a DM and follow us to further assist you. -LR. https://t.co/rMApsV8PQY"
"@115714 we are starting off on the wrong foot. Now I'm remembering why I left. | @528581 This isn't the experience we want for our customers. Please send us a Direct Message, so that we can further assist you. -KA"
@TMobileHelp Needs to have a talk w Panda bc I've been trying to get my free bowl for 15 min & app AND website don't work! #tmobiletuesdays | @528693 Talk to us and we can help! Send me a DM so I can take a look into this for you! https://t.co/yZ5k0mtFsX *SonjaKett
"@115911 is really dropping the ball. Spoke to 5 different people every person says smth different. Pretty close to dropping y'all. | @419154 Let's not make any drastic decisions, fam. We've got your back. DM us. *GiselleM"
"called to pre-order my iPhone X on @115911 and the system said 7 minutes for a call back. it's been 6 hours and still nothing. | @528771 Uh oh, Kevin! Send over a DM and let's get you taken care of! We are happy to assist! *BrookeK"
"@TMobileHelp don’t you know it’s illegal to call multiple times a day about a bill stop harassing me you should’ve never overcharged me | @528772 I can definitely take a look at your account with you if you want to DM me!!

https://t.co/H4MZKbOYCn *IzzyMint"
@115911/@TMobileHelp I've made two calls in the last two days to request a carrier/SIM unlock. I still haven't received the code in email | @529000 I'll love to work with you to see what's going on.  Shoot me a DM and let's chat :) *KimWilliams
@115911 #TMobileTuesdays #pandaexpress  free is awesome till you spend lunch fighting with panda's website! :( #nolunchforme #sad | @529001 Oh no! Dinner maybe? Send us a DM so we can make sure you get fixed up! *ElleA
@TMobileHelp Hello. I'm having issues using Wi-Fi calling on a device I just brought over from AT&T. nobody can help me. :( | @529002 We are definitely here to help with your Wi-Fi calling! Send me over a DM https://t.co/eNOMRUc3s7 *Shannon Pelletier
@115911 I appreciate the free bowl from Panda Express but I can't use the promo code because their website won't stay up | @200659 Hey I'll meet you in the DM https://t.co/BMDMqsRi3P *DebKlajbor
"@TMobileHelp https://t.co/7z4KSRl6aS | @529004 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
@115911 is always on that bullshit with their Tmobile Tuesday’s. Is time to move to Verizon! | @529005 What's the problem Ale? We have some pretty cool gifts today. *KaeW
"ANOTHER WK PASSED & NOT A BLOODY WORD ON MY LOST GIFT LAST TUES @TMobileHelp @115911 
Screenshot (Nov 7, 2017 11:22:07 AM) https://t.co/KYXIyhTZtL | @529009 Oh my! Shoot me a DM so that we can get this figured out! https://t.co/jjKemKyHlV *AlexisGovea"
Real chat with @115714 they admit that if they don't know how to unlock my phone I can't make them responsible for that. Isn't it a fraud? https://t.co/sZC84G2Hp2 | @117306 We understand that you may be frustrated as a result of this. 1/2 -KG
"Real chat with @115714 they admit that if they don't know how to unlock my phone I can't make them responsible for that. Isn't it a fraud? https://t.co/sZC84G2Hp2 | @117306 As per our Unlocking Policy, we would be unable to guarantee that the unlocked device will work on another carriers network. 2/2 -KG"
"@115714  you suck | @529039 Hey, what seems to be the issue? - NA"
"I just want my new phone, fam @115714 | @529057 Hey! I'll be happy to assist you today. Please elaborate on what phone are you referring to exactly. -NS"
@115913 @115911 @TMobileHelp what a joke https://t.co/sKEFtxR8Vz | @204500 @115913 Let's make sure you're getting the best service possible. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp when will the  LG V30 be in stores? | @200767 I want to ensure you have a device as awesome as your profile picture 🤳 .  DM me: https://t.co/tdwt367vMq *NevinBruce
@115911 why you keep taking my money and slowing my Internet down. I paid for a months #internet. I've had enough guys :( | @529080 I know you are counting on us to provide you with a speedy connection. Shoot me a DM so I can look things over an... https://t.co/Ef6bRiC33q
@115911 Thank you..it keeps adding up from all my saves! #TmobileTuesdays https://t.co/ZHM4ha3aGN | @481102 Whoohoo! I do the same thing :D Saving it for a rainy day ^_^ Keep your eyes peeled for more! *VictorianLang
@TMobileHelp Heyy there guys! My fiance is having some issues with his line abroad. Can we DM to figure it out? Calling'd be very expensive. | @529330 We'd love to assist you with this! :D Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@239217 what’s up with your mobile app? 3 attempts to use your @115911 partnership for promoted lunch, but keeps crashing?!? | @388340 We hear you, Scott. Come on over to DM and let us take closer look for you. *JeremyJ"
@239217 I think you severely underestimated how many @115911 customers wanted a free Panda Bowl today. | @528693 Who doesn't love Chinese food?!?! Send us a DM if you need any help! *SonjaKett
"Hi @115911 
Love the Tuesday promos, but Panda Express mobile app stinks!!! 3 attempts, 45 mins & still no order to pick up location ugh! | @388340 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *JeremyJ"
"@115911 Obviously there is no thanks for me today. What a bummer! First it fails to compete, now this. #fail #pandaexpress #hungry https://t.co/V386ckxjPz | @529001 A quick DM and we can take care of this for you, Alex! Don't miss out! *WhitneyJ"
"@115911 @TMobileHelp came in Saturday, got a Note 8, got a free Tablet but it still hasnt shipped WTF, need it for my trip! https://t.co/8RykwwHxw6 | @259200 Let’s get you that tablet! Send me over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
"Every Tuesday @115911 has a promotion for T-Mobile Tuesday’s that doesn’t work ugh 🙄🙄 | @529332 Having some trouble redeeming, Alexia? Send us a DM so we can get you fixed up! *ElleA"
"@115714 is this leasing upgrade thing new? | @529366 Hello Irene, upgrading from a lease has been one of our options for a while now. Please send us a DM if you have any further questions. -GB"
"@115714 Just want to bring to your attention that your network coverage in #LincolnCounty Minnesota is less than desirable. | @529368 Thanks for bringing this to our attention. This sounds very concerning for us. Send us a DM, so that we can further assist. -SD"
"@115911 my panda express code doesn't work :( #tmobiletuesday | @529520 Let's check that out, K. DM us, let us make sure you #GetThanked. *JoanO"
@115911 I need to contact TMobile The new phone I bought from them is no longer working so I cannot call them. | @529521 Hey John! We're here for you and certainly want you to have a working phone. DM us here so we can help out. *BlakeT
@115913 @115911 @TMobileHelp “Help” advice i got... take it to court. Wow. https://t.co/TdvL0bWQTw | @519622 @115913 Hey! We've got your DM and will be replying shortly. Thank you! *AlissaFast
"@115911 Someone please contact me, I am furious about this issue. | @529522 Hey Frank. I'm here for you and would love to look into your plan with you. DM us here so we can check it out and help. *BlakeT"
"Mann my cell service has sucked the last few days #sprint | @300542 Hi there! Let's take a look into this. Please send us a Direct Message, so that we can further assist you. - MA"
"I need some help, shall I slide in the dms? @115714 | @529545 Hey! Hope you’re doing well today. How can I help? -AH"
"@127718 @115714 @115725 alright I need a new iPhone meaning I need one of y’all as a company. Which one of y’all is better? | @529546 Hi there! We'd love to have you as a part of our Sprint family. Visit the following link to switch, https://t.co/9ABiXqmY33. -SJ"
"@115714 two weeks ago someone called my phone several times but got a dial tone , later they got me to answer explaining what they had gone | @189183 We'd love to help out! Can you send us a DM w/ the closest intersection you were at so we can look into this for you? :) -CDE"
@115714 Why do I pay my bill if y’all gone be sometimey with my LTE😒 https://t.co/lULpYQIXPN | @529594 Oh no! This isn't good at all! Please DM us so we better assist you today with this very important issue. -DD
"Forever the best @115714 can do. https://t.co/bJC0iwCQKs | @164264 Hello, if you would like to discuss your account DM your contact number and we will be happy to reach out to you."
Shout out to Kendra L in chat for being so patient with me! @sprintcare | @329142 Thanks for the shout out Sprint and Kendra L appreciates your loyalty. -FR
My data is acting weird today. I paid my bill. So I shouldn’t be experiencing these problems. @115714 what’s up with the data today? | @529597 Please send us a DM so we can chat further. We'd love to investigate this issue for you. -CW https://t.co/rMApsV8PQY
@TMobileHelp i NEED help!!!! | @529614 Hey there! We can help out. :) Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
In @115911 HELL..they cant resolve what they messed up to start with. Shame how they treat customer of 10 years @TMobileHelp. STAY AWAY!! | @425502 I am happy to continue working with you in DM when you are ready! :) https://t.co/zXrDYDCnIa *Bridget Wren
"Newark is the largest city in NJ, why do I have shitty service with both LTE and 4G @115911 ? Fuckin ripoff. | @165232 We definitely want you to have the coverage you need. Please DM us. We're happy to help you. *GiselleM"
"@115911 @239217 The panda site is going really slowly.  Almost impossible to order. | @529682 Micah, we're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us! *TerriL"
"@115911 not able to use my free @239217 #TMobileTuesdays coupon. website is not working. any help? | @529683 Hey, Munish! We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *KellenF"
None of the sites for @239217 are loading. So much for getting dinner w/ @115911 | @529684 We're aware of this and working to get this resolved for you. DM us and let's get this sorted out for you. *JamieK
"Thanks @115911 and @239217 for teaming up to ruin my day lol #TMobileTuesdays | @529688 We're here to cheer you up. Shoot me a DM, so we make sure you are able to #GetThanked. *JPL"
@115911 yea thanks for the @239217 code that doesn’t work. Glad I found out as I drove out of my way to go there. | @529689 We're aware of this and working to get this resolved for you. DM us and let's get this sorted out for you. *JamieK
"@115911 yeah not working this #pandaexpress deal is working like the #sprintmerger #pandaexpressfail | @529690 I know you were looking forward to this. Shoot me a DM, so we can make this right. *JPL"
@115911 the Panda Express website and app has been down ALL DAY. if I don't get to use my code for tmt will I be reimbursed? | @206775 Let's take a look into options to assist you with this. Send us a DM for assistance. *JasmineS
@TMobileHelp @115911 @239217 all locations near me saying no pickups for today thanks to this coupon being good for one day now theyre too busy. Now I dont get any panda express. Plus website was crashing all morning up until now when no more orders are being taken | @529691 We want to make sure you get thanked with some awesome food!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115911 Any chance the $3 off $5 Panda Express can be extended? Been trying to use it intermittently for an hour, with no luck. Tried different browsers, wifi/cell, etc. Site just won't go anywhere :( | @529692 Joseph, we're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us! *TerriL"
Can't get @239217 to load their website!!! @TMobileHelp HELP | @529693 We want to make sure you can enjoy the grub!  DM me: https://t.co/tdwt367vMq *NevinBruce
After 3 years of non stop amazement of @115911. Today I got to say you let me down $$ big time. #notperfect | @529694 @115911 I'm just a DM away if you need any additional help! T-Force is here for you! https://t.co/1zjPjvErgA *MaddieAbbot
"@115911 The @239217 website is unable to handle the traffic generated by the TMobile Tuesdays offer. I've been trying to place an order for 2 hours now, across multiple devices, with no luck. Not impressed. | @529696 I can totally get how you are feeling. Let us help make it up. Shoot us a DM so we can make sure you can #GetThanked. *JPL"
"Really???  @115817 is 4 days late on delivering my #ipohonex from @115911 ... have had 3 calls with them... 😅😡

Is this a bad dream? | @529697 Getting our new phone in your hands in our priority. Have you been able to square things away the UPS? *JasmineS"
"Hey @115911 and @239217 , if your goal was to impress us with your website, it's not working.  Your T-Mobile Tuesday promotion is a cluster fu@k of a flop.  Can you, maybe, prepare for millions of orders next time?  My family will now eat McDonald's.  Screw you. | @529701 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us! *TerriL"
"@115911 I love you and I love T-Mobile Tuesdays but I can't get the Panda Express website to load pls help https://t.co/F5YijgRDFA | @529704 We know, Katie. DM us, let's make sure you #GetThanked. *JoanO"
"Did @115911 's promo today end up DoS'ing @239217 's website? Everybody tryna get dat ornj chicken | @529705 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us! *TerriL"
"@115911 #TMobileTuesdays @239217 deal needs to last longer than a day. Their website is obviously overwhelmed. Can't use it! 😣 | @529707 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me here! *BlakeT"
"Really disappointed that @239217 can't handle the traffic generated by the @115911 Tuesdays coupon/free bowl offer. I've spent almost 2 hours trying to redeem. Not impressed. | @529696 Hey, Karen! Orders have been confirmed to be going through. Let's get this straightened out, DM me. *KellenF"
"@115911 got a free Panda bowl, but their website won't load and their app won't even open. Dinner plans going out to window. :( | @529710 That's not how this is supposed to go! Shoot me a DM, so I can make sure you are able to #GetThanked. *JPL"
@115913 @115911 4 people at your company lied to me to get switched over from Sprint. I need this taken care of now please | @529711 @115913 We're here for you and we'll get this all sorted out.  Please DM us. https://t.co/lH0SH5fy2m *MikeRice
Why do I pay @115911 JUMP plan if I can’t JUMP w/o paying $340 plus trade in Ip7+ almost paid off? #iphoneX @115913 #6ycustomer | @432519 @115913 We're here for you and want to check out your upgrade options. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp sent DM for help | @529922 I will meet you right back in DM! https://t.co/cX9JRYOMNr *MelissaStephens
@115911 tower died again | @402098 We're happy to address your concerns. Please DM us. *GiselleM
"@115911 If I buy the #essentialphone from someone other than my carrier then I might just come over to you guys. #sprint #switch | @529923 Bring it on over, Justin! That phone looks awesome! DM us here if you've got any questions about the switch. *BlakeT"
"After 2 days of tech support from  @115858 @115714 they still can’t activate the #iPhoneX last option is to return it. #productfail #dontdoit https://t.co/xgpIDrItNb | @529945 Hey, this doesn't sound good! Can you tell us if it's giving you an error when trying to activate it? -CD"
@TMobileHelp 🙌 best in the business. | @525501 We appreciate your support and do it for all our #MagentaCustomers! 👍😄💗 *PatrickUllmann
@116154 https://t.co/Agwk4eKlJS | @530122 Hi Darrell. We're here for you and want to turn this around. DM us so we can help. Thank you! *AlissaFast
"Hey @115911 @239217 is not honoring my rewards code online, and hung up on me when I called 😡😡😭😭 not happy. https://t.co/WfXew5fovQ | @530123 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *JoanO"
"@TMobileHelp ETA for November Security patch OTA for Pixel 2 XL?  
https://t.co/7udyEE3AaB | @530124 Good question! To further assist you send us a DM. Talk to you soon. https://t.co/ineZm1Lcy2 *AntoineWhite"
@TMobileHelp I have a question about the note 8. | @135975 Hey there! Send us a DM and we'd be happy to answer any questions! :) *StephanieMarie
"So convenient how your website is down when @115911 customers have a coupon @239217 😤😤😤 | @530125 Hey, there! We want you to #GetThanked! DM, us. We're here to assist! *KellenF"
"@115911  just because my email doesn't have (. gov) at the end, I lose my tmo advan plan, even though I still work for the gov!😤😤😤😤😤 | @530126 Just sent you a DM, talk soon. :) https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp my promo code for panda express bowl doesn't work | @530127 We want to make sure you are able to #GetThanked this #TMT. Shoot us a DM! https://t.co/lOqKyE0PXQ *ReillyLeritz
@115714 @sprintcare CAN A REP CALL MY SPRINT PHONE IMMIDIATLEY!! MY SERVICE IS SHUT OFF OVER SEAS AND I CANT EVEN CALL UR CUSTOMER SERVICE!! | @413469 If your service is shut off our call will not come through. But we can try to help you here. When did this happen?
@sprintcare I can't get my phone to activate. | @530150 What is the make and model of the device your having trouble activating? -AT
@115714 is so trash! Y'all remember that over due credit I never received? Well it's been one year and my account is still missing $80 | @154141 Hello I am sorry to hear you feel you are missing an adjustment . I will be happy to help you. -FR
@115714 why do I pay for unlimited internet and I have to be connected to WiFi everywhere I go because yall’s service sucks! | @530271 Please send me a DM along with your cross street and ZIP code. -NW
@115714 why do I pay for unlimited internet and I have to be connected to WiFi everywhere I go because yall’s service sucks! | @530271 This is not the feedback we like to hear. I do know how important it is to have service. -NW
"My @136221 #Pixel2 shipped today! Excitement rising! Still waiting for @sprintcare to offer this loyal customer an activation deal tho | @530272 Hi there, thanks for reaching out to us. Please elaborate the issue you are having today? We are here to help. -RM"
"I was caller #8 on @530274 and @115714 just dropped my call 😑🤦🏾‍♀️ | @530273 Hey, how long have you been experiencing this? DM us with the nearest cross streets & ZIP where you're affected. - NA"
@116447 https://t.co/GGeTQWdTMc | @472797 We regret to hear about your dissatisfaction. Please DM us your number so we can assist. Team @116447
@115714 It must be tough knowing that a carrier pidgin is more reliable than your network. | @517219 I hate to hear you are having issues with your service.  Have you contacted our tech support specialist at 888-211-4727 to troubleshoot?
@115714 y’all need to improve your high speed data service. This is the worst I’ve ever had and I’ve had @126302 and @115911 before. | @530276 Oh no! This is not the type of response we like to hear. Please let us know why you felt this way? We are happy to help. -RM
"@115913 Hey John, nice weather today.  I’m having an issue connecting my Apple watch series 3 to my business account. Any fix coming? | @530290 @115913 We want to make sure you're able to enjoy your new watch, Chad. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
@115911 do you actually have the V30 in stock? I ordered mine on 10/14 but was told today there was a system error.. Now it's 10/19 arrival | @331023 Hey there! I'd love to look into your order with you to see when you'll get your hands on that #V30. DM us so we ... https://t.co/TiJXALsqjK
"Dear @115911 how can you ask for $25 per month for an Apple Watch plan

It is used instead of the iPhone and so I am not using it more | @530292 We would love to get an understanding of what's going on with your charges & options, Andreas. DM us so we can discuss. *KeithM"
"Walked 10 city blocks in manhattan and couldnt load a 2 min video, way to go @115911 😒😒 | @530293 Let's stop that buffering, DM us and we'll get you the speeds you expect. *JoanO"
@115913 ....my mobile hot spot that I pay for STILL is not working.....smh | @473591 @115913 Hi Amy! WE've got your DMs and will be replying shortly. Thank you! *AlissaFast
@115913 @115911 this is the 2nd and final week I’m going to try resolving my 7 Plus staying on Edge before I jump ship to @119511 75231 | @530313 @115913 Hi David! We're here for you and would love to help. Send us a DM so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"Can not use @239217 @115911 Tuesday promo.  First site repeatedly crashed, now saying code doesn't exist.  Advice? | @530314 DM us, Matt. We're aware and want to make sure you #GetThanked. *JoanO"
It's 2017. Companies like @115714 @sprintcare Without an email address for me to get assistance are doing great at losing my business. | @499567 Please let me know how you would like to proceed.  Thanks. -Felicia R
@sprintcare Why is there no option to email for account support? Chat agent useless and unable to assist. I don't want to talk on the phone. | @499567 Thank you for reaching out to us.  Have a good day. -Felicia R
"@sprintcare Why is there no option to email for account support? Chat agent useless and unable to assist. I don't want to talk on the phone. | @499567 KSOPHT0101-Z4300
6391 Sprint Parkway
Overland Park KS 66251-4300 -Felicia R"
"@sprintcare Why is there no option to email for account support? Chat agent useless and unable to assist. I don't want to talk on the phone. | @499567 Postal mail

When mailing to us, please include
•Customer name
•Telephone number
•Account number
•PIN -Felicia R"
"@sprintcare Why is there no option to email for account support? Chat agent useless and unable to assist. I don't want to talk on the phone. | @499567 Hello.  Although emailing Customer Care is not an option for sprint customers at this time, we do have other avenues. -Felicia R"
"@sprintcare Why is there no option to email for account support? Chat agent useless and unable to assist. I don't want to talk on the phone. | @499567 If chat via Facebook, Twitter and www,https://t.co/6pfcByi97Q does not work for you. we can be reached at the address below. -Felicia R"
@sprintcare Why is there no option to email for account support? Chat agent useless and unable to assist. I don't want to talk on the phone. | @499567 Absolutely no device returns will be accepted at this Address. More information for returns at Return and Exchange Policy. -Felicia R
@115913 what is the new advantage discount? | @530516 @115913 Hey! We'd love to check this out for you and get you more details. DM me! https://t.co/3sF8qpf2nx *AlissaFast
Hey @115911 looks like #tmobiletuesday is TOO much for @239217 Their site is down and out for the count! | @530517 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help. *BlakeT
"Good luck trying to use the #TMobileTuesdays Panda Express offer.  Site and app keeps crashing.  @115911 @226365 😒 | @530518 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *BlakeT"
@115911 I'm unable to claim my code for @239217. Their web is down and I don't think it's going to get better for tomorrow either. | @530519 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help. *JoanO
"Why cant anyone at @115911 help me get my phone back on! These reps lets COMPUTERS run the show instead of human common sense @TMobileHelp | @530520 We're here to help, and we want you to be able to use your device! DM us! https://t.co/lOqKyE0PXQ *ReillyLeritz"
"@TMobileHelp What is wrong with your online chat? I'm trying to cancel a payment. 
It keeps saying 'session expired. close to start a new' | @530521 Hey Anastasia, thank you for reaching out! Send me a DM and we can help you =D *AnaAliciaCortez"
@115911 @115913  can someone help me regarding pixel 2 promo? | @395561 @115913 Hello! We're here for you and would love to help you to take advantage of the amazing promo. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Expected way better customer service from you guys. Called in to talk about a miss information I was given and got not help! | @530522 This is not the kind of experience we want to provide you. DM us, tell us what happened. *JoanO"
@115714 your service sucks ass | @530531 Hi there! tell us how we can change this impression. -JA
"@115714 your chat feature is pointless when Andrea J has no freakin clue what she’s talking about | @530532 Hey Nicole, this seems concerning. Can you elaborate on the issue you're facing? -SB"
"@TMobileHelp howdy. need help releasing a # phone from my acct - taking someone off my plan. having issues connecting to chat, can you help? | @530708 Hey Rachael I can help you get that taken care of. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
"#TMobileTuesdays @115911 can't get the @239217 discount because their site keeps crashing. Sad Panda. https://t.co/pcKIBZvach | @530709 Oh no. DM us, Charles. We're happy to help. *GiselleM"
bro @115911  & @116136 have the WORST internet connection im fed up im calling the internet data police | @530712 Your experience is very important to us. Please DM us. We're happy to help you. *GiselleM
"@239217 seems to not be able to handle the load from @115911 | @530714 What's going on, Alex? DM us. *GiselleM"
"@115911 @115913 you guys broke the @239217 website | @373432 @115913 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *AlissaFast"
"@115911 what happening with Panda Express???? I can’t load the website | @530715 We're aware of the situation, Nikki. DM us, we'll make sure you #GetThanked. *JoanO"
"@TMobileHelp @115911 yo 🤨 https://t.co/uqVynYlsv5 | @530718 Have no fear, I am here to save the day. Please send me a DM. https://t.co/NICrRPn7OP *SierraRichards"
"@115911 can’t load @239217 site | @530719 DM us, we're aware of the situation and want to make sure you #GetThanked. *JoanO"
"@239217 Terrible experience with @115911 Tuesdays promo. Website is crashing, store didn’t receive order, waited 20 mins. No food. | @530720 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us, Brady! *TerriL"
"Alright @115911 can you do the same for me? https://t.co/ujnhlcs6P8 | @530737 Lets check this out Shelly, DM us! *MelJ"
@115714 your FB people don’t even know how to respond to a post. Look at this nonsense. No wonder you all have a huge fraud problem. https://t.co/1CsnN1ggdi | @527623 We thank you for your patience in regard to this issue.
"So I talked to Sprint and one agent was super helpful, the other was a dumbass, let's hire more of the first kind #sprint #helpful #dumbass | @530748 Hey there! Thanks for reaching out. We're glad to hear you issue have been addressed. Do enjoy the rest of your evening. - RA"
@115714 is deadass the worst phone company 😒 | @530750 Hi there! What makes you feel this way? Let's look into this. Are you currently a Sprint customer? -RL
"I have been on the wrong plan for ~90 days and given up ~20 hours of my time with @sprintcare and still no progress. Absolute garbage. | @530751 Yikes! Can you please send us a DM, so that we can be able to further assist? -TC"
@TMobileHelp I can't use my code for the panda express coupon on the website for T-Mobile Tuesdays | @530832 Oh no! DM me and let's look into this! https://t.co/86MicZnF9C *WarrenCamp
"@115911 ur devices and insurance company doesn't inform you of huge deductible till you call assurance company they use. Scam or purpose?? | @530833 Robert, if you have insurance and need to replace your phone, there will be a deductible. We're happy to chat more in depth - DM us! *TerriL"
@115911 please advise exactly where the @239217 coupon (future deals) is located in your APP or website.For further reference please. | @530834 Hey Christoper. DM us and we can chat about this *ErikS
@115911 @TMobileHelp is the Galaxy S8 active going have LTE-U? | @530835 That is correct! :D Check out: https://t.co/QqzxzMSngU for all the #MagentaDetails! *PatrickUllmann
@239217 @TMobileHelp Is it going to be possible to claim my #TMobileTuesdays deal?  It seems like the website is having issues. | @530836 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help. https://t.co/eNOMRUc3s7 *Shannon Pelletier
"Officially fed up with @115911’s horrible customer service. | @210467 Rich, what happened? DM us and let us know the experience you just went through. *JamieK"
"Hey @115911 I don't think @239217 was ready for us. The website and apps are crashing.  There has 2 be some other way to redeem this. | @530837 What?!?! Everyone deserves a bowl! Send us a DM, and we'll make sure you #GetThanked *KellenF"
".@115911 So much for all your claims about valuing educators and education.Shame on u ..and the 50 min. u wasted of my time on hold today. | @343077 While this may not be a way to save, Lisa, there are others! DM us so we can explore your options! *WhitneyJ"
"@115911 Panda express mobile site still down,,,cant use tmobile code. | @530838 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM. *RickK"
"@TMobileHelp trying to claim tuesday rewards but having trouble accessing the panda express website. any help? | @530840 I've got your back, fam! Send me a DM & I'll make sure we get this straightened out ASAP :) *AlexKimbrell https://t.co/GefRnVHVqu"
"Shame on you .@115911 When I got my acct,u told me bec I was a PUBLIC SCH TEACHER,I got a discount.As of today, u said no more.Kiss g’bye. | @343077 Hey Lisa, some of our plans aren't compatible with employer discounts, but we're happy to take a look for you. DM us! *TerriL"
"so annoyed with @115714 after 17 years of being a customer IM OVER THEM | @530874 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -TT"
@115714 your shitty ass service is messing up againnnnn | @530875 Definitely not what we want to hear from our customers. Please send us a DM so we can further assist. -AT
".@115714 is out here stealing money from its customers. Shame on you! How are you gunna not tell someone their lease is up, keep charging... | @474174 We would be happy to look into this for you. Please send us a DM. -SH"
"@115714 I really need a tower | @530876 Hey, are you having service issues? Is it your voice, data or text? Please DM us for further assistance. - NA"
I think its time to go with @115714 😐 | @530877 We hate to hear you wanting to leave the sprint family. How can I help you today in changing your mind about leaving?
"@239217 fix your website please. I’m broke and trying to redeem my @115911 Tuesday. Thanks! Bye.✌🏽🍱 | @531000 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Joey. Send us a DM! *RickK"
"@115911 I've been trying to order online @239217 for 40 minutes and no luck, the website is completely down 😔 I even called the store and they said they only online orders work. Now we have to go back to work with no lunch 😡 anything y'all can do to help? | @531003 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Kati. Send us a DM. *RickK"
"@115911 unfort today’s TMobile Tues deal w/ @239217 was a bust & waste of time after tryg to order online for hr I just pd full price https://t.co/hBnCMIrnB2 | @531005 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Been trying to order @239217 but it's not working with @115911 They should know there will be traffic&just accept INSTORE not online | @531006 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 How do I redeem the free bowl if the website is down? ;-; #TMobileTuesdays | @531007 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@TMobileHelp What is the monthly limit on tethering data with T-Mobile One plan? | @427006 Great question! I'd love to go over this with you! Could you send us a DM? *TylerBrown
"@115911 @239217 website keeps crashing. Can't redeem the free bowl offer. Please advise on how to fix. | @531008 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us, Brent. *TerriL"
"I think the @115911 tuesday promo has broken the @239217 website... I just want my bowl! | @290658 Just sent you a DM, talk to you soon. https://t.co/NICrRPn7OP *SierraRichards"
"@115911 @239217 Don't bother using code. Tried 20 times, system freezes. Cannot use in store. Waste of an hour. | @531010 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM. *RickK"
"@125607  @117159 
@115911 @TMobileHelp https://t.co/xjm4vpOQlk | @531012 We care and want everything to be as awesome as your profile picture :).  DM me: https://t.co/tdwt367vMq *NevinBruce"
"i got LTE data right now but it’s running slower than 3G fix it @sprintcare | @531031 We'd be glad to look into this for you. Please send us a private message, so we can be able to further assist you. -NJ"
my iphone x pre-order was supposed to arrive on friday but i still don’t have it ☹️ @sprintcare | @531032 You can check your order status here: https://t.co/hqOnhxrGCa . -DP
"Y’all really have iPhone x’s shipping overnight because I don’t have time to wait until Christmas @115714 256GB in silver 👀👀👀 | @531033 Thanks for reaching out to us, and we are here to help. Please send us a Direct Message, so that we can further assist you. KB"
"Who do I kn or that works at @115714 or has inside track to them? I have had nothing but awful service & incompetence from them!!!! | @531034 Customer service is one of our main priorities. Please allow us 2 turn this around. Pls send us a DM, so that we can further assist you. -TT"
"T-Mobile Canceled my iPhone X Pre Order @115913 😔😡 | @531195 @115913 Let's get to the bottom of this order, Alec. Please send a DM my way to start. https://t.co/lH0SH5fy2m *MikeRice"
@115911 my T-Mobile app is in German how can I change it to English? | @531196 Should be in settings. DM us and let's walk you through the process. *JamieK
@115911 How do u put a pin # in when u have to x out the page to access the text with the pin # & can't get the page back? It's silly! https://t.co/F0s8rk0jiP | @405067 Hey! Send us a DM so we can help you out - we have your back. *TerriL
@115913 I can't get my free @239217 bowl because their website apparently can't handle the load. Will my offer be extended? | @248696 @115913 We're on this for you and we always want to take great care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@239217 @115911 @115913 Great idea that was poorly executed. Please try to figure out what's up with Pandas site. | @531197 @115913 Orders have been confirmed to be going through. Let's get this straightened out, DM me. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 @115913 can you extend the @239217 deal since people can't login to site to place order #TMobileTuesdays | @161322 @115913 We're here to take care of you, Christopher. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Anyone else having trouble trying to get the @239217 website to come up?  Trying to use my @115911 #tmobiletuesday perk 🤔 | @440841 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, JD. Send us a DM! *RickK"
"@115911 send me a DM I️ need help with something, thanks. | @512694 Send us a DM here! We got you. *RickK"
"@TMobileHelp I just got my Panda Express coupon but the website isn't working for me to order, please help me! | @531201 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *TreBrewbaker"
.@115714 @sprintcare I'm guessing from your lack of response that you don't care to address the poor customer service I experienced 9/11 | @531260 We hate to know you feel this way. We apologize for any inconvenience caused. What seems to be the issue ur having? We care.SO
"@115911 I guess @239217 couldn’t handle the heat of T Mobile Tuesday. Upgrade yalls engineering squad to manage the traffic next time smh | @531371 Orders have been confirmed to be going through, so let's get this straightened out. DM us so we can chat *ErikS"
Thanks for nothing @21085 @TMobileHelp https://t.co/i3BHfUYlJn | @531372 That is totally not cool. Send us a DM Anthony to take a look into this for you. Talk soon. https://t.co/ineZm1Lcy2 *AntoineWhite
"@115911 sucks out Hagerstown | @531373 Hey, there! Thanks for the feedback! We're always striving to expand our #4GLTE coverage!  Consider this noted! *KellenF"
@sprintcare. Is there an outage | @531378 Please send me a DM along with your nearest cross street and ZIP code. -NW
@sprintcare. Is there an outage | @531378 Thank you for reaching out to us. Just to confirm are you experiencing service issues. -NW
@115714 why can’t I find any customer service help? | @531379 Hello there Melissa! We would be more then happy to look into any questions you may have. How can we help? -Daulton
"@115858 @115714 I bought the new iPhone X 256GB through #sprint. It arrived and the touch screen does not work. No damage, just does not respond. Can't reboot it :( | @531380 The best option is visiting a Corporate Store to have it checked. Here https://t.co/X1DpDgk1EU you can find your nearest stores. - ME"
"@115714 I'm trying to leave T-Mobile, talk to me, get me out of this service bigg fella | @531382 Good afternoon. We are happy to assist any way we can for you!"
@sprintcare You don't care at all. On hold for 30 minutes then disconnected. Nothing like your disconnect with customers. | @181489 Hello I am sorry you were disconnected anything I can do to help. I am here and ready to assist you. -FR
"It’s still fuck @TMobileHelp. They were no help, insurance was no help, can’t wait to end my plan 😇 | @531404 Wow! Lets see what we can do to get you some help. Send me a DM, I got you.    https://t.co/UOOUCn8nWm *JeremyKelley"
"Psst @115911 I think something is up today in San Diego, text messages are continuously failing, incoming calls ring and then end up in vm | @531405 Oh no, Robert! I know how important it is to stay connected. Let's see what's going on. Send us a DM so we can dig deeper with you *ErikS"
"@115911 your store employees also saw the msg then it disappeared. They can't explain what happened. | @246204 Hey Veronica, send us a DM so we can take a look at this together for you! *TerriL"
@115911 yaaasss!! My shipping dates changed from 11/07-11/09!!! Should be getting my iPhone x very soon!! Thank you!! | @531523 YAY! We know you will love it! *JennyRowe
"@115911 gifted me a free panda bowl and @239217 has the nerve to let their website crash, so I ended up paying for the bowl and now I keep refreshing their site so I can get a free bowl for dinner.

I guess this how I decided to tweet my first 280 character tweet 🤷🏽‍♀️ | @531524 We certainly want you to #GetThanked, Nikki. Shoot us a DM so we can make sure that happens. *JPL"
"@TMobileHelp Now which one of you people are going to try and fix this T Mobile mess that you created with my account | @531525 I'm stilll with you Philip, in fact I just sent you a DM - we look forward to hearing back from you soon. *MattLegleiter"
"@115911 Tuesdays blows today. Can't get my panda discount and they said I have to use the website, which is down... | @531526 Miles, we want to make sure you are able to #GetThanked this #TMT. DM us so we can assist. *TerriL"
"@TMobileHelp Site isn't working for the panda express coupon! | @531527 We're here to help, Nina! Just got your DM and am responding as we speak. Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
"Was so excited to eat panda express today courtesy of @115911 ... but tried to order for over 30 min and it wouldn't work :( | @166667 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Chelsea. Send us a DM! *RickK"
@TMobileHelp recently switched from SC 2GB data-only plan to a tablet ONE account and now tablet data is throttled to .5mbps. | @531529 Let's take a closer look at your tablet setup. https://t.co/mG2aYYPAdA DM me so we can chat. *AshleeCooper
"Shocker @239217 website ate my coupon and didn’t process my order.  So much for that #TmobileTuesdays deal @115911 | @198633 We're doing what we can to make sure you enjoy the delicious thanking, Ryan. DM us and we'll follow up. *KeithM"
@TMobileHelp what’s going on with the Panda Express site? | @531530 Just saw your DMs! Will meet you there shortly! :) *WarrenCamp
"@115911 :  Fuck your #pandaexpress deal on T-Mobile Tuesday app .  That idiotic website #pandaexpress website is down all day !! | @531531 Let's get this straightened out, DM me. I want you to #GetThanked. *JamieK"
@115911 Gave up trying to order @239217 with #TMobileTuesdays and just made dinner instead. Disappointed. | @531532 John! We still want you to get hooked up. Send us a DM and we'll check all of this out with you *ErikS
"Hi @115911 this wks #TMobileTuesdays is huge letdown. POS @239217 cant handle any traffic at all. Been tryin to order for over an hr😕 | @531533 Let's get this straightened out, DM me. I want you to #GetThanked. *JamieK"
"@115911 customers always be breaking business websites on Tuesday. @239217 site is down so can’t complete order @TMobileHelp | @531534 Hey, Carlos! I'm here to help! Send me a DM so we can work on getting you hooked-up today! *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 Hey I can't use the @239217 Tmobile Tuesday coupon because their website is down. Can you extend the promo? | @531535 We're here for you, CJ and we'll make sure we take care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@239217 @115913 What's going on? Free bowl day with TMO but can't order in person & website/app/mobile order been down all day. | @175768 @115913 We will always take care of you, Taylor. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp i dm u for help but i get no answer ? | @531536 We are always here to help! I will meet you back in DM! See you there! *LukeWalsh
The Panda Express website can't handle the traffic. How do we redeem the offer? @115911 @239217 #tmobiletuesdays | @531537 Just got your DM and am responding as we speak! Look forward to chatting with you soon :) *AlexKimbrell https://t.co/GefRnVHVqu
@115911 please take me back. @ATT customer service  is terrible 😩 | @531538 We'd love to have you back! Send us a DM here so we can chat about the #SwitchBack. *BlakeT
"I guess it’s okay for @115911 @115858 @115817 to deliver empty boxes, with phones missing. The customer ends up paying the price and taking on the stress! @115913 | @480179 @115911 @115858 @115817 @115913 We always want to take great care of you, Edgardo. We're here for you and we'll meet you in DM. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 what's up with the @239217 website? I'm getting hungry. How can I redeem? 
#TMobileTuesdays | @531539 We're aware of the situation. DM us, we want to make sure you #GetThanked. *JoanO"
@TMobileHelp Panda Express site is not loading. Is there another way to use the promo code? | @531542 We want to make sure you are able to #GetThanked this #TMT. DM me: https://t.co/gAmFrAsnx1 *PatrickUllmann
Missed my workout to be bounced around from help line to help line with @115911. 🙄 now “Freddy” with rebates seems to just have me on hold til I️ hang up. | @226599 I never like sacrificing my workouts too. We respect your schedule Emily. DM us and let's provide you assistance now. *JamieK
"@239217 when are you guys going to fix the website. @115911 partnered with you and you weren’t ready. Not a good look | @373432 Matthew, we want to make sure you are able to #GetThanked this #TMT. DM us so we can assist! *TerriL"
"@115911 I don't like the fact that I downloaded the #TMobileTuesdays app and when I want to use my Pandaexpress coupon the websites down 😑 | @531543 I know you don't, Joy. We want to make sure you are able to #GetThanked so please send us a DM, so we can assist. *JPL"
@TMobileHelp DMing as requested! | @225156 This one is still public! Click that link and then choose to send me a message. We can talk privately this way. *JeremyKelley
"@115911 there is a glitch in panda express website cannot place order | @531545 Let's get this straightened out, DM me. I want you to #GetThanked. *JamieK"
@TMobileHelp  trying to order @239217  . gettin an error pg.Had Planed to eat here since yesterday!! I am hungry :( :'(  some1 feed me https://t.co/htuw80jEFP | @531546 Food fairy is here to save the day. :) Please send me a DM. https://t.co/NICrRPn7OP *SierraRichards
@115911 This #TmobileTues sucks! Can't even redeem my @239217 b/c of their molasses website 😠 @115913 | @531547 @115913 We will always make sure to take the best care of you possible. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@115911 really? I can’t redeem ONLINE by today if the site is not working!!! Went to @239217 for nothing. Wasted my time. Joke https://t.co/lvha9tAiXz | @273592 We want to make sure you are able to #GetThanked this week with some Panda Express. DM us so we can assist! *ErikS
@TMobileHelp @239217 the online website isn't working and I just wanna use my coupon. please help! | @531548 Eek!  Let's dive in and check this out together!  Can you shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn
@TMobileHelp I have been trying for 40 minutes to use the Panda Express promo and their website is crashing. Please help. | @531549 Yikes! I definitely want you getting thanked just like everyone else! I see you sent us a DM. I'll be helping you there! *JoshuaB
"@115911  # TmobileTuesday for @239217 is a fail. The website keeps crashing. Tried on work computer, phone and now at home. | @531550 Let's get this straightened out, DM me. I want you to #GetThanked. *JamieK"
"@115911 #TMobileTuesdays @239217 Gail:( we can’t redeem our free bowls or anything the site is down https://t.co/Lf5ww4rlwX | @531551 Hey there! We know orders are going through, so we want to get yours in there too. DM us and we'll figure it out *ErikS"
"@115911   T-Mobile Tuesdays Fail for Panda Express.  Tried both the Free bowl and $3 off.  Both received an error. #wenthungry | @531552 Let's get this straightened out, DM me. I want you to #GetThanked. *JamieK"
"@115911 got me bent, how y’all more expensive than @115725 with half the service reception? 

#SWITCH | @531553 Hey! Let's see how we can lower your bill so you can stay on Team Magenta! Send us a DM and we can chat. *TerriL"
@70417 https://t.co/O7MIm4gS8U | @346343 Hey there! Let's work on getting you hooked-up! Send me a DM & I'll work on doing just that :) *AlexKimbrell https://t.co/GefRnVHVqu
"@115714 yall been slow AF in the northern VA area for the last couple days...que pasa? | @421125 Hey, are you having issues with your voice, text or data? DM us with the nearest cross streets & ZIP where you're affected. - NA"
"@115911 panda express website is not working been on it for an hour | @531700 We want to make sure you are able to #GetThanked this #TMT. DM us so we can assist, Danielle! *TerriL"
@Tmobilehelp Can't get the Panda Express site to load. Can you help me #GetThanked? | @531703 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help! https://t.co/pNQZQpN77z *CourtneyWest
"@TMobileHelp need help with my billing please | @531705 Absolutely, billing is our specialty in T-Force. Send us a DM to further assist. https://t.co/ineZm1Lcy2 *AntoineWhite"
"@115911 https://t.co/xzw3k3H8nA | @531706 We're aware of this, Chris. DM us, we want to make sure you #GetThanked. *JoanO"
"Hey, I think something may be wrong with my service I never get texted back @TMobileHelp | @531707 Let’s get this fixed so you can receive text messages from friends and family! Shoot us a DM! *MarissaChavez"
The website isn’t working for our lines to get the discount 😫😱 @115911 #TMobileTuesdays https://t.co/qMZ9Avpk9U | @531708 We're here for you and we'll make sure you're taken care of. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp when will Pixel 2 XL November OTA update be available? Other carriers have gotten it. Not T-Mobile yet. | @531709 Great question! Shoot us a DM, let's chat ! *TaylorMichaels"
@115913 can you reinstate the pixel 2 rebate? Google shipments were delayed and many missed the chance to switch to T-Mobile. | @531711 @115913 Great question Pieter. I'm going to DM you now to further discuss the details of this great promo. *EricPayne
@115911 @239217 your website is crashing and can’t redeem my free bowl. | @116045 We're working to get this resolved. Check back in for updates if the issue continues to #GetThanked. *JamieK
"@115911 been stuck on pages like this for over 20 minutes!!! Seriously, how can you make an agreement with @239217 w/ bad website https://t.co/C5o72ga56u | @531712 We want to make sure you are able to #GetThanked this #TMT. DM us so we can assist you with this. *TerriL"
"@TMobileHelp yo the @239217 website and app keep crashing. Can you extend the #tmt offer? | @531535 We're here for you, CJ. DM us by clicking on my picture. https://t.co/lH0SH5fy2m *MikeRice"
@115911 it looks like your Tuesday offer took down the Panda Express site. #TMobileTuesdays #GetThanked ? | @531713 We're working to get this resolved. Check back in for updates if the issue continues to #GetThanked. *JamieK
"@115911 Billing system online is not working. How can I pay my bill? | @531714 Tony, we want you to have access to your account. DM us and let's help you out. *JamieK"
"The Panda website is down and i’ve been waiting all day for my free bowl! @TMobileHelp @239217 please help me 😭 | @531715 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *TreBrewbaker"
@TMobileHelp the @239217  site/app is down will you be extending this offer? | @531716 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help https://t.co/LCoTGMV7tC. *KennethStone
"@115911 you guys probably should have warned @239217 about the traffic to their website. Can't do anything to take advantage of #TMobileTuesdays | @531717 We want to make sure you are able to #GetThanked this #TMT. DM us so we can assist, Nicolas. *TerriL"
"So if your trying to use the @115911 @239217 online discount... DONT!THROW THE WHOLE WEBSITE AWAY!

#getthanked #ornot #lol | @531720 We want to make sure you are able to #GetThanked this #TMT. DM us so we can assist, Topanga. *TerriL"
"@115911 @TMobileHelp tell me, after talking to a manager, who else can I️ talk too that can help me? I️ got ripped off nd nobody is helping | @531722 Oh no! I'm here for you, so let’s turn this around. Click this link https://t.co/xKtJVNqc2V and meet me in DM to chat. *JuanaBermudez"
"@115911 So having some issues with the @239217 website to use my coupon. If we can't use it today since the website is down are we going to extend it? #TMobileTuesdays | @248816 We want to make sure you are able to #GetThanked this #TMT. DM us so we can help, Jason. *TerriL"
"@115911 Well I would say your @239217 promo is a complete flop.  Not only is their website down but they keep spamming people with links for a feedback form which is down.  #FailTuesday | @531723 Raymond, we want to make sure you are able to #GetThanked this #TMT. Please DM us so we can assist! *TerriL"
Check out my TRUE Speed Test on @115714 on 4G via #opensignal #NoSignal https://t.co/xajaNzvLoR https://t.co/nfccH1Qr2U | @277476 Allow us to assist with this issue. Please send us a DM with your location so we may further investigate.
@115714 I️ HATE UR SERVICE GET YO SHIT TOGETHER @115858 YOU TOO WTF is UP!??? | @531758 Definitely not the way we'd like you to feel about Sprint. Please send us a DM so we can further assist. -AT
@115714 I have a friend who wants to know if she can switch to u from at&t without a trade in. I’m pretty sure I switched without one | @531759 devices  will work on the sprint network.
@115714 I have a friend who wants to know if she can switch to u from at&t without a trade in. I’m pretty sure I switched without one | @531759 Yes you can bring your own device. She also can go to https://t.co/0qT1rLBLtN site and check to see what eligible
30 minutes to reach the 72hr mark @115911 said it would take (max) for them to send me the unlock code. Tic toc... @TMobileHelp | @511327 I'd love to check into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
"Day 33, @115911 has yet to refund me my money, you cant make this shit up lmao, Their Idea of helping me is emailing people that will contact me within 48 hours, another lie of course. Keep it up this is the greatest a company has ever treated me. https://t.co/Qy4dsgKKGT | @128154 We're looking forward to the experience turning around for you, Hector. We're still available via DM if you have questions. *KeithM"
@115911 looked like it’s time to #Switch to @115714 since your #TmobileTuesdays is all #BS | @531864 Sprint doesn't have #TMobileTuesdays like we do! Send us a DM about Panda. https://t.co/dPHUAru2pc *MikeVance
@115911 can I have an In-store coupon please.  I've been sitting like an idiot at this panda express for almost an hour now | @531865 We want sure you are getting the most from your #TMobileTuesdays. Send us a DM and let's talk more. *JeremyJ
"@115911 @TMobileHelp Love TM.  Bought 2 Note 8's.  Panda Express is a bust so far.   Store full of TM customers that couldn't redeem... ugh | @167629 Hey, Scott! I'd love to help get you hooked-up! Send me a DM & I'll work on doing just that :D *AlexKimbrell https://t.co/GefRnVHVqu"
Really stupid you can’t use @115911 @TMobileHelp Tuesday @239217 coupon in the store. Tried multiple x to order online on diff phones https://t.co/TqtRyEMhsb | @157691 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@239217 @115911 nope. I’m little crying. A girl was looking forward to this all day!!😡😡😡 why isn’t your website up like really | @531867 Kayla, we're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us! *TerriL"
@10568 @115911 @239217 Panda Express site is down all day. pretty useless offer today | @458898 Let's see what options we have for you. Send us a DM for assistance. *JasmineS
"@115911 Disappointed that I and family cant enjoy PandaExpress today!! PandaExpress site just won't load to order! :( #TMobileTuesdays | @531868 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *JeremyJ"
"YES! @123765 finally has the longer character limit! I'm going to test it by writing a really long thingy... I can see the circle over there filling up, I'm half way now... well, a little more than half way. what can I babble about? <3 ily @115911? yeah that seems right. <3 <3! | @402098 Woot woot!  Thanks for testing that with us <3! *NevinBruce"
"@115913 Your promo deal with @239217 is a failure, many @115911 customers cannot use or have invalid code.  #TMobileTuesdays fail | @529687 @115913 @239217 @115911 We always want to take great care of you, and we'll be responding in DM shortly. *MikeRice"
"@TMobileHelp  my Panda Express thing won’t help and panda does not care help please | @531872 We want you to #GetThanked today! Send me a DM, and let's see whats up! https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
"T mobile Tuesday:   @239217 @TMobileHelp @115911 The @239217 order website keeps crashing, can't handle the volume, can't place orders, create an account, etc.     Unusable. https://t.co/KHhgPPpI3w | @531873 Hey there Ben! I want to make sure you're able to enjoy that orange chicken! DM me! :) https://t.co/GXcACu8dxr *JustinPhillips"
"@115911 I’m tying oro get my fee @239217 bowl but the site crashed I can’t redeem it ;( | @531874 Rodrigo, we're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us! *TerriL"
"Thanks @115911 for the @239217 deal, but it doesn’t seem like many will be able to redeem today. Any chance for an extension? | @531875 We want to make sure you are able to #GetThanked this #TMobileTuesday. DM me so I can check it out. *JeremyJ"
"@115911 Enjoy the T-Mobile Tuesdays promotions but the Panda Express website has failed to operate for at least the last two hours. | @531876 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us! *TerriL"
"So upset with @TMobileHelp literally spent forever on the phone and even cried bc they are so hard to work with. | @531877 Hey, that's not what I like to see!! Shoot me a DM so I can help!! #NoWomanNoCry #MagentaFamily https://t.co/HTgeLMEYEm *DonHebron"
"@115913 My free Panda Express bowl would have been nice. Spent 30 min on their website trying to order and gave up. #FreebieFail | @531878 @115913 We always want to take great care of you, Jennifer. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp can’t use my panda coupon :( I️ keep getting this error https://t.co/IEFFCEIOZJ | @531879 We're here to help! Send me a quick DM & let me work on getting you all hooked-up! *AlexKimbrell https://t.co/GefRnVHVqu
@115714 where’s my phone ?! | @531891 Hey there. Can you please provide us with more details about the device you've said that you're supposed to receive? -TC
"Yo @239217 , my family has been trying to use our @115911 Tuesdays promo all day but your online ordering keeps crapping out. 

Anything y'all can do since this only works for today? https://t.co/A9K0fTXSgB | @532014 We're aware of the issue and want to make sure you #GetThanked! DM us here, Preston! *ValerieP https://t.co/nHadKg9dVl"
I was looking forward to picking up my free bowl @239217 (thanks to @115911) but the website is down 😩😩😩 | @532016 Definitely don't like letting you down and want to help out. Please send us a DM so we can get you taken care of. *JPL
@TMobileHelp I can't get a bowl from Panda Express because of the site crashing please help. | @532017 I just got your DM and responded to ya! Talk to you soon! :) *TreBrewbaker
@TMobileHelp Having an impossible time trying to use my @239217 coupon from #TMobileTuesdays The Panda site must be completely overwhelmed. Any chance of extending deadline? | @532018 Oh no! DM me and let's look into this! https://t.co/86MicZnF9C *WarrenCamp
"@115911 cant get Panda Express website to load. #TMobileTuesdays need help | @532019 Orders have been confirmed to be going through, so let's get this straightened out. Send us a DM, Isaah. *ErikS"
*sighs* @115911 store reps are a bunch of scam artists | @532020 Oh my! This type of feedback is of high concern. Send us a DM and let us know more about your experience. *KeithM
"@TMobileHelp @239217 #TMobileTuesdays  i do feel this promotion should be extended, site still down https://t.co/h2MzQmNF5c | @532021 Hey! =) Thank you for bringing this to our attention, shoot me a DM so I can check that out for you! https://t.co/zMHlDmwgGJ *VictorianLang"
"@115911, Panda deal not working,  fyi. | @402875 That's not what we want to hear. Send us a DM so we can help. *JasmineS"
#TMobileTuesdays we get a free panda express bowl and conveniently the @239217 website is down. @115911 #bogus | @532022 Hey Edwin! We're aware of the issue and want to make sure you #GetThanked! DM us here and we'll assist you. *ValerieP
"@115911 @TMobileHelp Can you guys help with redeeming the @239217 promotion? I've been trying for an hour to get the website to work. | @532023 Just responded to your DM, my friend! We'll chat there and work on getting you hooked-up :) *AlexKimbrell https://t.co/GefRnVHVqu"
@115911 blazing today https://t.co/ZdrEK7IJvQ | @286046 Yikes. Let's get those speeds back up to where they should be. Send us a DM and we'll check this out. *ErikS
"Did @115913 and @10568 break Panda express's website?
Cant get on to place an order.
T-Mobile Tuesday does it again | @532024 @115913 We always want to take great care of you, Jeff. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 is fucking useless | @532026 Hey, Crystal! What's going on? *KellenF"
"@115911 @239217 Trying to redeem that offer & get some panda 4 dinner, but the site has been down for hours..Ridiculous. Wasted promo | @532027 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help. *BlakeT"
"@115911 way 2 go! Finally some awesome food @239217 and their site crashed. #foodfailure #verizonhereicome #tmobiletuesdayfailure 😞 | @532028 Hey, Shoshi! No need to do that! We want to make sure you are able to #GetThanked this #TMT. DM me so I can help. *KellenF"
"@115911 @239217 my bf & I got caught along w/ 3 others in line. Forced 2pay or walkout embarrassed. Left, never 2 return #bait&switch | @531864 It is an online ordering thing. Send me a DM. :) https://t.co/dPHUAru2pc *MikeVance"
"@115911 Wow! You may want to talk to @239217 before you present an offer to your users. I've been trying to connect all day from my phone and STILL haven't used the coupon to place an order. Receiving blank pages with ""sorry for the inconvenience."" Hmm.. | @532029 Hey, Jonathan! We want to make sure you are able to #GetThanked this #TMT. DM me so I can help. *KellenF"
"@239217 Hi! Seems like the site's been down for over an hour, so we couldn't use the @115911 Tuesday promo. Any help? Thank you!🐼 | @532030 Hey Bret. Let's make sure you can get your Panda today. Send us a DM and we'll look into it *ErikS"
"@115911 Help! I'm a hungry mall employee who can't get the website to load for me! 😫 | @532031 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@239217 website is garbage. Can't even use @115911  promotion. Terrible service | @532032 We want to make sure you are able to #GetThanked today, so please send me a DM so we can help. *ErikS"
"Why is @239217 website not working. I’m trying to get my free food from @115911 🙄 | @532033 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"So done with @115714 no service ANYWHERE in Frederick, MD 😕 | @532054 How long has the issue been happening? -RL"
"So done with @115714 no service ANYWHERE in Frederick, MD 😕 | @532054 Hi there! We value you as a Loyal Sprint customer and would hate to see you leave. Let's look into this. -RL"
"So done with @115714 no service ANYWHERE in Frederick, MD 😕 | @532054 Is the issue impacting anyone else in your household or around you on the Sprint network? -RL"
"@115714 service so damn terrible in my neighborhood | @532083 Good afternoon, G! We want to fix this for you - can you DM us the closest intersection or addy for us to take a look? -CDE"
@TMobileHelp why do I have relogin to Digits every week? I dont like this and would lead me to stop using the Digits service. Let me know. https://t.co/VyYzJlTcaS | @532097 I'd love to make sure you get all the #MagentaDetails on this! Please DM me here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
"@115911 wish I could enjoy #TMobileTuesdays....my app wonr even open. Jus the pink screen....
#iwantDd&Guess | @532098 Hey Tonya, let us check that out. We want to make sure you #GetThanked, DM us. *JoanO"
"I did it! @136221  Wish I needed a new line to get some money off from @115911 best carrier ever!!! https://t.co/FtK6EqM9dF | @506550 Whoa! That's awesome, join me in the dm so we can help you save some money. :) https://t.co/Hch7N8hFAc *ConnieMixson"
"@115911 May have won the T-Mobile Tuesdays game this morning but my app froze. I’ll never know... https://t.co/KcF5Ad99QV | @532100 Hey Mac, let us check this out. DM us, we want you to #GetThanked. *JoanO"
@sprintcare Wondering if you can help me out? | @532155 Hey there! What's going on? -JE
@116333 @115913 why can’t tmobile customers w/ phones paid off-order the X online thro Apple installment plan?Phone has to be in store to get it-affects me n so many others. Can u fix? | @532203 @115913 I want to look into this and ensure that you have all the details. Click on my pic https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@239217 @115911 How's the promotion working out?!? #tfail https://t.co/bAvMg6aOvs | @532269 Hi Chris! We’re here to help! Send us a DM, we got you! https://t.co/1Qq0aTgeAL *HeidiEsperanza"
@TMobileHelp is your app ever going to work again??? | @210746 Let's get on that help with the app. Send a DM. https://t.co/dPHUAru2pc *MikeVance
@115913 Since we signed up for t-mobile years ago our business account has been in disarray. Hundreds of hours per year. Please help! | @532271 @115913 I want a resolution for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 The day is closing and I cannot get the Panda Express website to load. Help me!!! I'm panicking!!! https://t.co/rXInn9vzni | @532272 I definitely want you to #GetThanked, Derek! DM us here so we can help out. *BlakeT"
"@115911 @239217 #TMobileTuesdays Been trying to redeem my Panda Meal all day, the site keeps on loading screen. 😕 | @532274 Hey Alan, send us a DM and we can assist with this. *ChanneyT"
"Got my mind set on this Panda Express bowl and the website ain't even working @115911 | @532275 Let's get you your bowl, send us a DM and we will get you taken care of :) *ChanneyT"
"Hey @115911 looks like https://t.co/vS53m8fuke can't handle the thanking... | @532276 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@115911 No one has assisted me about the Panda express issue. I've dm you guys 30 mins ago.... | @532277 We are here for you and have responded in DM!  Thank you so much for keeping in touch with us! *JonathanMacInnes
"@TMobileHelp how come I always get this text whenever I try to use a short code? https://t.co/FOEnkYTLj8 | @532278 Hey, we want to ensure you can use short codes! Follow this link to DM us so we can help. :) https://t.co/SVhS3HeZe3 *LivFord"
Hey @115911! I've been trying to order my @239217 for 20 minutes now but their servers are overloaded or something. Guess I'll just give up on my @10568 for today. Bummer. | @532279 Hey Gregory! Send us a DM and we'll get you taken care of. *ChanneyT
"@115911 how am I gonna use my Panda Express coupon if the website isn’t loading hmmm 🤔 | @532280 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 @239217 really wish I could take advantage of #TMobileTuesdays but haven’t been able to order all day. Can we extnd offer? | @515661 Hey hey! Have you tried clearing your cache, cookies and history to see if that helps? Send us a DM for any further assistance. *ChanneyT"
"Wtf @115911 | @532281 We're here for you, Arturo! What's going on? *KellenF"
"@239217 @115911 @TMobileHelp I just want a chicken bowl and rice. And the website won’t work #TMobileTuesdays #hungeryamerican #broke | @532283 Let's work on getting you hooked-up with some grub! Just send me a DM, Matthew :) *AlexKimbrell https://t.co/GefRnVHVqu"
"https://t.co/KwwjERtXMW isn’t responding. Guessing @115911 has something 2 do with this. | @532284 We're aware of the issue Tim! We want to make sure you #GetThanked this #TMT, DM us so we can assist you. *KananiB"
"Every time there is a decent deal for #TMobileTuesdays, it is a complete mess trying to redeem it.  Been trying to redeem @239217 for a half hour now.  @115911 #tmobiletuesdaysblow | @532285 Hey Kelly, send us a DM and we can assist. *ChanneyT"
"@239217 @115911 
Please don't run a promo where you have to place your order online. Panda's ordering portal is awful and in the end we gave up and went to Wendy's. Redeem offer in store would have been MUCH easier!!!  Never again. | @532286 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 Disappointing to anticipate a Panda Express meal all day, only to find their website is not working well.  The thanking is a bit of a spanking :-( | @532287 I definitely want you to #GetThanked, Tom! DM us here so we can help you out. *BlakeT"
"After 3 hours of trying to redeem my @115911 promotion in @239217, hungry I quit :( | @532288 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Bro @115911  customer service rep bout to piss me off | @532289 Hey, there! What's going on? How may we assist? *KellenF"
"While not your fault @115911 , @239217 really dropped the ball this tuesday | @532290 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Come on @239217 @115911 #fail on this deal https://t.co/i9LmuIqfUo | @164043 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"I tried to redeem my @239217 bowl from @115911 but the 🐼 website wasn't working, so the restaurant wouldn't honor the code. 😡 | @532291 We certainly want to make sure you can #GetThanked. Please send us a DM so we can get this taken care of. *JPL"
"I didn't pick up dinner on the way home since I was going to have @239217. Too hungry now that the website is down.. @115911 | @532292 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Still not able to get through on @239217 website. Thanks anyway @115911 #TMobileTuesdays #notreally | @532294 I really want you to #GetThanked, Rita! DM us here so we can assist. *BlakeT"
"@115911 why won’t the Panda Express website load? I’m hungry and I just really want some food.... | @532295 I definitely want you to #GetThanked, Rachel! DM us here so we can help out. *BlakeT"
"@115911 I love your service and I love #TMobileTuesdays but I can't get the @239217 website to load pls help. I've been trying to get the website and or app to work. It's been hours. | @532296 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
#TMobileTuesdays @115911 @115911 I'm super sad the @239217 site is down and I can't get my free bowl! #sadtuesday | @532297 ♫It goes down in the DMs! ♫ https://t.co/sBIVWmm6X2 *EddieGough
"@115911 @10568 did anyone give @239217 the memo!? Been on three different devices with no luck on their website. | @532299 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Why when I have to call @115911 customer service it feels like life is suspended for a few days.  It never takes one call to resolve an issue.  Three calls so far and the problem is still not resolved. #CustomerService needs help. | @394974 Hey Gary, we know how important a solid resolution is. Send us a DM and we will assist you. *ChanneyT"
"@115911 @239217 I Appreciate you guys Wanting to Hook us up.But will this issue be fixed Today? or should I Eat Dinner elsewhere? | @532300 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
When all you want is your bowl at Panda Express but the website is down. #tmobiletuesday @115911 | @532301 We're aware of the issue and we've got your back! Shoot us a DM here and we'll assist you ASAP. *ValerieP
"@115911 WHY DOES YOUR INTERNET SUCK SO MUCH | @532335 If you're referencing our network, then we can definitely look into that for you. Hit us up in the DM and we'll check out your areas coverage. *HeatherSaenz"
"@115911 sucks ass, Obama phone gets better reception. | @532351 We want you to get the best reception everywhere you go, Isaac! Where is this happening at? Let us know in DM and we can take a look. *TarynS"
". @115913 your company @115911 is not being accountable for mistakes that are made. As humans, we make mistakes in life, but it’s how those mistakes are handled that can turn a customer exp into something spectacular or something awful. TMo is not honest nor trustworthy | @418023 @115913 I truly appreciate the feedback and will reply via DM shortly. *AshleyNelson"
"between @115858 and @115714, my phone and phone service is super janky. 🤧😡 | @485313 If you're experiencing any Sprint concerns, we can assist. Please DM us more information."
"@TMobileHelp I send you guys a DM regarding the Panda Express promo, please respond! | @532590 If you would like any more info on this...send me a dm and we can chat! *LisaMarieArnold"
"@TMobileHelp I send you guys a DM regarding the Panda Express promo, please respond! | @532590 Hi!
Thanks for sticking with us today. I know you have been patiently waiting to redeem your offer.  Due to techn... https://t.co/VV5UcNQyXl"
@115911 @TMobileHelp can we use our panda promo tomorrow since the website is still down? | @532591 Hey shoot me a DM lets chat https://t.co/BMDMqsRi3P *DebKlajbor
"@TMobileHelp Hi, new customer here. Was wondering if visual voicemail is included in One Plus? Thanks! | @251391 Yep, it's included in *almost* all our plans! Definitely in T-Mobile One plans :) *JohnWard"
Wasn’t gonna bother w this @115911 coupon cause I️ knew better soon as it said redeem online. But there’s a Panda Express at the mall. Now I’m mad I️ can’t redeem it | @209111 We want to make sure you are able to #GetThanked this #TMT! I'm seeing your DM and will meet you back there. Thank you! *MikePerez
"Lol, I'm pretty sure @115911 Tuesdays is crashing the @239217 ordering site. It won't load. | @265411 We're removing the Panda Express offer from our app today because of their Website issues. Send us a DM for any questions. *TarynS"
"@TMobileHelp @115911 Still can't #getthanked with free Panda Express.....tried everything, the page just won't load :( | @532597 Hey there! I see your DM, and I'll get back with you there shortly. :) Thanks so much for reaching out today. *JasonBurr"
@239217 @TMobileHelp Makes me sad my family and I couldn’t get our bowls for dinner tonight. #magentarocksstill | @532598 I'm sorry there was such a big issue with the Panda Express site.  We are aware and working on a fix. *TaylorMoon
@115911 Talked to a rep said I️ could switch to you guys no problem. Now in order to switch you’re making me buy a new phone??? Wth #noway | @532599 Hey Chad! Buying a phone is certainly not a requirement to switch over to T-Mobile. DM us here so we can help out. *BlakeT
the @239217 order website is impossible to use. Takes forever to load. I can’t even make an order when it does load! @115911 tuesday | @532600 I sent you a DM and look forward to your reply! *NevinBruce
@115911 the panda express website isnt working and i already called your customer service line. is my tmobile tuesday promo code gonna work tomorrow or yes?? @TMobileHelp | @532601 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help :) *SusanaDominguez
"@239217,

Your servers are overloaded, & your website won't allow me to order and pickup today. Can I use this in-store instead of online?

We're trying to order @115911's #TMobileTuesday special, will you take our order? https://t.co/qHt4iOoIx1 | @148736 Thanks for your patience. Send us a DM https://t.co/uRXb69o6hk . *AdrianaMarie"
@239217 website couldn't handle #tmobiletuesday customers. Tech issue. Not #TMobile's fault. @TMobileHelp Any news of a re-do or extension of the #PandaExpress offer? | @532602 I got you on this!  DM me: https://t.co/tdwt367vMq *NevinBruce
@TMobileHelp https://t.co/NKtixjdCVm | @532603 Awww!  We always want to make sure you get thanked!  DM me! https://t.co/tdwt367vMq *NevinBruce
@115911 what a disaster today with @239217 . I was lucky enough to get my free bowl today. Except I can't get my free bowl today. No make good code either. | @532604 Hey Matt! Send me a DM so we can take care of you! https://t.co/W3cyuk6dh9 *DebiChavarria
"@115714 please tell me why I just spent ONE hour on the phone trying to cancel my services for the system to hang up I called BS | @532618 Can you please send us a private message, so that we can gain further details about your account?"
@115714 please tell me why I just spent ONE hour on the phone trying to cancel my services for the system to hang up I called BS | @532618 Oh no! We strive for the satisfaction of our customers. Please allow us opportunity to look into this issue for you.
"@115714 until you give me my old number back this is what you get everyday 🖕🏽🖕🏽🖕🏽 | @532619 Please send us a Direct Message, so that we can further assist you. -AJS"
@115714 until you give me my old number back this is what you get everyday 🖕🏽🖕🏽🖕🏽 | @532619 We'll like to see if there's a possibility we can have your personal telephone number removed from aging and recovery. -AJS
"@115714 until you give me my old number back this is what you get everyday 🖕🏽🖕🏽🖕🏽 | @532619 It's saddening to receive such feedback from customers we'd rather have feeling happy, satisfied and valued. -AJS"
@sprintcare no one is responding to my queries for assistance | @532084 We would be happy to address any issues. Please send us a DM so we can further assist you. -KD
Is @28345 doing anything similar in Japan? @14367 @33796 @160285 @27427 https://t.co/Rfmmrfb2Ht | @532620 Not to our knowledge / that we could confirm. Just the States so far! -CDE
@sprintcare is there a phone # where i can talk to someone who can actually help me with my account issues?!? | @532624 Hey! You've reached the right place. What's the issue you're having with your account? -KA
@115714 3 effin days to unblock a phone??? you are a bunch of fuckin criminals. | @321436 Hi there! This really concerns us. Please allow us to look into your situation. Send us a DM. -  EH https://t.co/rMApsV8PQY
"@TMobileHelp #TMobileTuesdays none of the stores around me have received the LG V30 hat. Can you help? | @269507 Hey Jay, I’d love to get you one of these sweet hats, unfortunately supplies were limited and they were a hot item! *SavannaGallagher"
@TMobileHelp @115913 I sent over an important DM because I'm pretty pissed at the moment. | @144668 @115913 Hi! We've got your DM and will be responding shortly. Thank you for reaching out to us. *AlissaFast
"@TMobileHelp I sent a DM to you. | @204117 Thanks for the DM, I have responded :) *GeraldB"
"I’m going to leave @115911. Awful customer service and they are crooks. | @532703 Oh no! What makes you say that, Vlad? DM us here with some details so we can turn this around for you. *BlakeT"
"So, you can walk into a @115911 store and activate all the lines you want but if you decide you want to remove even one, then you have to give them a phone call. This is quite silly. | @498076 Don't mean to be a pain, Sam. We do appreciate your feedback and are here if you have any additional questions. *JPL"
"@158861 @115911 any idea if the LG V30+ is the exact same software as the V30? As in when one gets an update the other should be getting the same. | @532705 Hey Simon, this is the most helpful link I can provide for you :) https://t.co/Rr9gquqLgQ *ChanneyT"
"@TMobileHelp why don't I ever get service in wamego/st George Kansas? iPhone 7 | @532707 We'd love to check that area for you, please DM :) https://t.co/I6eWC2B8S0 *JohnWard"
"@117543 Any new sites planned for 98607? The geography is Camas makes for a lot of dead spots. | @532708 @117543 Let's dive in and check out that area together, Curtis. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp QQ, wife and daughter txt msgs don't hit my phone?  iPhones to Samsung- any solution? | @532709 Yes!  Several things we want to try for you.  Please DM :) https://t.co/I6eWC2B8S0 *JohnWard"
@TMobileHelp all I want is that panda express bowl...dont play with my feelings like this 😭 | @532710 We care about your feels <3!  I sent you a DM and look forward to your reply. *NevinBruce
"Hey @115911 since @239217 website has been down pretty much all afternoon and now night, can we get our panda offers extended? I have a free bowl and I don't want to miss it because their site is down | @532711 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Thank you @115911 for giving me a code @239217 doesn’t recognize. This has been a failure and you owe all of your users a public apology. I still think this was a scheme to get people in the door at PE to buy more food. | @532712 Hey, Clint! I've got some updates for you in the DM's. Sending those now - stay tuned! *AlexKimbrell"
@TMobileHelp hey I was going to buy a new phone tomorrow and was wondering does my sister has to be there since she ahead of the bill or ? | @532713 Hey Tyler! Let's check! Shoot me a DM here https://t.co/QHDTFHxSPu! Thank you! *KrystnYogi
"@115911 @TMobileHelp @239217 I’ll take a orange chicken bowl and noodles please! Website not working 😭 | @289172 Yikes! Shoot me a DM here https://t.co/QHDTFHxSPu and I'll get you more deets on that, Cobo! *KrystnYogi"
@115911 #Tuesday had a #PandaExpress offer. That I’ve spent 12 hours trying to redeem. I’m actually gonna Switch to #att bcuz of this | @532795 Hey! We dont' want you to do that :( Send us a DM so we can improve your experience - we have your back. *TerriL
@115911 y’all service shitty asl g | @532797 Hey - we want you to stay connected 24/7. Send us a DM and we can work to improve your experience! *TerriL
@TMobileHelp Does the voicemail app on your samsung galaxy phones show ads?  I am with @115714 (suck) and I have to pay or look at their lame ads ever since the last update to visual voicemail.  I hear verizon was the same. | @532798 Hey Barbara I can get you all of the info you need to join #TeamMagenta. DM me here https://t.co/LCoTGMV7tC. *KennethStone
@239217 @115911 @TMobileHelp @115913  How am I supposed to redeem my free bowl when all I get are errors for almost an hour now! https://t.co/wx72o5gU1d | @532801 @115913 We'd love to answer all your T-Mobile Tuesday questions! Send us a DM and we'll get you all the answers. *JennaLundh
"I was actually looking forward to getting the free bowl @TMobileHelp rip ☹️ | @532891 Hey, Julian! I have some details for you on the deal - just send me a DM for updates! *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp hey, i cant remember my Mytmobile password or my prepaid pin and i HAVE to pay my bill | @532892 Yikes! Send me a DM here https://t.co/43NmJRbdQL so we can reset that T-Mobile password for ya! Thank you! :) *BrentHayashi"
"Left with no dinner since the @115911 @239217 deal didn’t work. SMH! #TMobileTuesdays #pandaexpress #FAIL | @532894 @115911 @239217 Oh no! Meet me back in the DM, happy to chat more there! *BronsonBarretto"
"@115911 my brother just received my while Google pixel 2 pre-order and went to tMo store for the promotion.  He got rejected saying they don't have the promotion anymore.  I thought this deal was extended to end if this month.? | @532897 Hey CK, thanks for reaching out about this. Send us a DM and we can assist. *ChanneyT"
OMG you took the panda offer off the app :( @115911 #TMobileTuesdays | @532898 We are working to make sure you can get thanked.  Check back in the app for further details. *NevinBruce
"@115913 I'm not a happy customer anymore. I used to be. Was happy since 1987 Aerial still happy 1999 Voicestream 2002 T-mobile 😀now 😖not | @194243 @115913 After so many years, we only want the best for you. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
"Well if the @115714 website is correct I’ll have my shiny, new #iPhoneX 1 week from today 😊👌🏼📱 | @498186 Hi, we want you to have your phone. We will email you as soon as your phone is ready to go! :) -NL"
Nobody get a cellphone through @115714 shit is horrible. | @533288 Hey do you want to tell us what led you to make such a statement? Let us figure it out! -HM
about to be a free agent. @115714 and I are done. I'm tired of running. | @533290 Greetings - may we help you in anyway today? Please DM me for assistance. -MB
I’m not an angry person. I’m very passive. But @115714 makes me so unbelievably furious I swear my blood is boiling. DO NOT GET THEM. EVER. | @413634 I'd like to see if there is something we can do for you today? Will you DM us? -MB
@TMobileHelp Service has been out for 84025 for about 5 hours. Any idea when it will come back up? | @533331 I'd love to check on that for you! Please DM for details. https://t.co/I6eWC2B8S0 *JohnWard
@115911 you guys are trash cancelling my order 🙃 | @425949 Yikes! We don't want to see you go! DM us here with more info and we'll assist you as soon as we can. *ValerieP
@TMobileHelp Many weeks ago u told me network speed improvements were coming to this area within a few weeks.  https://t.co/XXNxy7J4Q1 | @533337 I'd love to check that for you!  Please DM us here. https://t.co/I6eWC2B8S0 *JohnWard
@115911 Service has been out for 84025 for nearly 5 hours. Any idea when it will come back up? | @533331 We definitely want you to have the coverage you need. Please DM us. We're happy to help you. *GiselleM
@115913 help I think I’m paying too much for @ATT mobile - how’s your coverage in SW Michigan? | @267307 @115913 Hi Brad! I'd love to see you make the switch! Check out our coverage here: https://t.co/7Ki780C2ND *AlissaFast
@TMobileHelp scammers are calling people spoofing my phone number and asking for PII. What’s the appropriate way to report/fix this? Thanks | @533358 Shoot me a DM and we will take a look! https://t.co/swCxOOw8DU *RoxannMaggard
"@115911 #tmobile my phone always has 4g lte and full bars. But your internet is not 4g lte. Quit lyin https://t.co/P9OEgzes2o | @533359 Blazing speed is what the UnCarrier is all about, Justin! Send us a DM and let's see what's going on with those speeds. *KeithM"
He @TMobileHelp @115911 ...been reading you dropped big $ on bandwidth. When do customers get to use it? | @533360 Hey Roy! Shoot me a DM here https://t.co/QHDTFHxSPu and I'll get you more deets on our expansion and rollout! :) *KrystnYogi
"@115911 my tmobile tuesday app was stucked.. 😭 did i win? Haha https://t.co/b5aU0QmLNh | @533361 Hey, Kim! We want you to #GetThanked! Send us a DM, so we can better assist you! *KellenF"
"@TMobileHelp Buy 1 get one free Samsungs for new customers, but not for long time customers that don't need a 3rd line. After 6 years, my $150 month bill is going ATT where I can buy 1 get 1. Fix that, lose less customers | @533371 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
@115911  I am extremely upset. I've spent this week trying to have one of the 9 reps understand that I never called anyone to have my cell phone number ported. Almost 4 days with no phone and when they finally fix their error the first text I receive is a bill payment reminder. | @533372 We're always here to assist! Send us a DM so we can get this turned around! *ElleA
"@sprintcare unnecessary waste of time | @533467 Hey, please send us a DM so that we can further assist you. -SH"
"Are @115714 customer service reps not in America? The call center gets worse every time | @533507 Thank you for reaching out to us! There definitely are, as well other places including the Caribbean. How can we help you today? CB"
My T-Mobile @115913 Speed test Result - Download 0.03 Mbps - Upload 0.09 Mbps - Ping 155 Ms. What's yours? #SpeedSmart https://t.co/MmokflB6hu | @510426 @115913 We're committed to the best possible speeds for you. DM us and we'll dig into this for you. https://t.co/lH0SH5fy2m *MikeRice
"It shouldn't take me 10min to send a fucking picture message @115714 | @533523 We are sorry to see you're having this situation. Please, let us take a look into this, to do so, please send us a Direct Message. -S M"
"@115911 Purchased a phone in store and was billed for customer service. #seriously  #service | @533541 I wouldn't want surprise charges either, Jackie. We're pushing self-service options & want you to have clarity. DM us to discuss. *KeithM"
Don’t bother getting phone insurance through @115911. It does nothing as RJ and Aaron of #tmobile told me. #tmobilelies | @295922 If you have a flagship phone it's much less to get an insurance replacement than to buy a new one! DM for more details. *JohnWard
@115911 needs to step up ur service game in new jersey. it seriously shouldn’t take me 5 mins to post a tweet 🙄🙄 #annoyed #toomanydeadzones | @331193 Hey Britney. Let's take a look and make sure you can tweet to your heart's content. Send us a DM so we can troubleshoot with you. *ErikS
ALRIGHT @115911 i havent had service cus youre towers were burnt down cus of the fires. Hope to see this adjusted in my bill | @533565 Power outages across the area are causing disruptions to service. Crews will restore service when safe. We have c... https://t.co/NeKsKlRhX5
"Reason #367 why @115714 sucks asshole: even after paying $200 for my phone, my LTE is slow as fuck and my calls keep dropping | @533613 Sorry for the inconvenience you have experienced with your service today. We'd be more than happy help you! To this end, send us a DM. -EC https://t.co/rMApsV8PQY"
"@115911 you guys are a complete joke on billing and t-mobile Tuesday | @135515 Your bill should never be a laughing matter, and T-Mobile Tuesdays should always bring you smiles. What's going on? DM us Christian *KananiB"
"Ever since I updated, @115911 service has been trash as fuck | @533614 Whoa! We certainly want you to get the best service at all times. Send us a DM & let us know more about your recent experiences. *KeithM"
"@115913 if you love your current customers so much why do I -need- to open a new line to get 50% back for my New Pixel 2 That I am ordering? I would love to stay with T-mobile on my current number and plan, but you guys are making it difficult for me to do that and upgrade.. | @533634 @115913 Hey! We'd love to clarify the requirements on the Pixel promotion for you. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 is great, as long you don't don't need to deal with reps. 3 support calls, 3 times they screw up another line in account. | @533659 Getting a new phone should be an easy and fun thing to do, lets turn this around in DM so we can help! https://t.co/033FgbQAw8 *KyleVesely"
"@115911 Hey, trying to use my panda express coupon but their website has been down for a few hours any chance for extended expiration? | @533681 We're aware of the issue, Jared and we've got your back! Shoot us a DM here and we'll assist you ASAP. *ValerieP"
"@115911 what’s going on with T-Mobile Tuesday? Can’t even use the free bowl. #notgettingthanked | @533682 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
When you are your sister are both trying to redeem your panda express bowl for #TMobileTuesdays but the site nor the app will load. =( @115911 @239217 | @533683 We want to make sure you and your sister are able to #GetThanked! DM me so I can help. *BlakeT
"@239217 @115911 just wasted an hour of time trying to get a free bowl. Never again | @533684 We want to make sure you are able to #GetThanked this #TMT, Andre! DM us and we got you. *ValerieP"
"It seems @239217 wasn't prepared for @115911 Tuesday. The website and app are unusable. | @533685 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@239217 @115911 @TMobileHelp What's up with the #TMobileTuesdays Panda Express offer? Been trying to order for over an hour, website keep freezing. Sad panda here. | @427372 Magenta Queen 👸 is here ! Send me a DM so I can help. :) 💖 
https://t.co/NICrRPn7OP *SierraRichards"
"@239217  and @115911  did you not account for all the people? This panda thing is kinda ridiculous | @533687 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
When @115911 rewards you with a free @239217 bowl but the damn site won’t work https://t.co/VM8H5zAwwj | @533688 We only want to deliver on our #TMobileTuesday hook ups. Send us a DM and let us take a look for you. *JeremyJ
"@115911  excuse me but what do we do about this Panda Express error???????? | @163633 Orders have been confirmed to be going through. Let's get this straightened out, DM me. *TreBrewbaker"
@TMobileHelp what’s the point of giving us a coupon for Panda Express when their website’s been down for hours? | @533689 We're working with them to find the quickest fix. Send a DM if you need us. https://t.co/dPHUAru2pc *MikeVance
@TMobileHelp this Panda Express coupon is not working! Literally everyone at my Panda Express is sitting around trying again and again | @139461 Send me a DM and let's look into this! https://t.co/86MicZnF9C *WarrenCamp
@TMobileHelp @115913 @239217  None of us can use your #TMobileTuesdays promo cause of @239217 sites being down 😭 | @533691 @115913 We always want to take great care of you and we're on this. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115911 The death of Panda’s website occurred on Tuesday, 11/7/2017... Sad! https://t.co/TJzfyqBk24 | @533692 Ksenia, we're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us. *TerriL"
@115911 customers always be breaking business websites on Tuesday. @239217 site is down so can’t complete order @TMobileHelp 😭😭😭 | @533693 We want to make sure you are able to #GetThanked this #TMT; feel free to send a DM right over. *SusanaDominguez
@115911 and @239217 how am I suppsosed to use my free meal from T-Mobile Tuesday if the Panda Express App AND website are down? | @518008 We're aware of the issue & support teams are engaged! I would suggest retrying again every so often until you get your gift! *ReillyLeritz
"@TMobileHelp tried to get my bowl from Panda Express, but website wasn't letting me :(. Any work around? | @533694 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help. *CodyH"
"@239217 your site is not working @115911 messed it up,  wanted my 1 item bowl | @533695 Send me a DM and let's chat! https://t.co/86MicZnF9C *WarrenCamp"
#TMobileTuesdays #Pandaexpress coupon😑 #Site  down @115913 😯☹☹ #notice the times on screenshots 😕 https://t.co/XTBI0VSkd8 | @533696 @115913 We truly want the best possible experience for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
Hey @115913 i know you see the @239217 carnage going on out there. I think you need to step in and say something. | @533697 @115913 We're on this and we'll make sure to take great care of you. We'll meet you in DM. *MikeRice
"@115911 I am disappointed in T-Mobile Tuesday. Some of these offer's don't even work. First https://t.co/RuUwq5u5j1 & now Panda Express... Come on! Where is the real bless? 😢😢 | @533698 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 my panda express is crashing for t-mobile Tues. | @533699 We want you to get in on this amazing goody, Ulysses. Come on over to DM and let us check this out for you. *JeremyJ"
"@115911 Why can't I place my order for panda express?! I've been trying for over an hour now! #TMobileTuesdays isn't working out today. | @533700 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"So is @239217  going to give me another free bowl and $3 off $5 since their website doesn't work? Trying to use my @115911 Tuesday rewards. https://t.co/VslWNrIXqb | @533701 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"So I’ve been trying to get the @239217 free bowl from #TMobileTuesdays and yet for 3 hours it won’t load then all the sudden I️ can final try to order from my location and then it’s listed time for pick up is “unavailable”. @115911  do better. @239217 isn’t helping. | @533702 We want to make sure you are able to #GetThanked, Heather. DM me so I can help. *BlakeT"
"We were excited for @239217 for dinner especially with the @115911  Tuesday coupon. Panda website is down & the corporate office wont help. #NeverPanda #PandaExpress #TMobileTuesdays | @533703 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 Panda Express took my money and I have no food. Tuesday deal was a flop. | @533706 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
the panda express site won’t work @115911 | @533707 Just saw your DM! Will meet you there shortly! *WarrenCamp
"C'mon @115911, @239217 website is down >:( | @533708 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 trying to #GetThanked with @239217 but the website won't let me order. Any suggestions? | @533711 We hear you, Adam! We're aware of the issue and want to make sure you #GetThanked! DM us here and we'll assist you. *ValerieP"
"@115911 I think T-Mobile Tuesday crashed the Panda Express website I've been trying to order my free bowl for an hour | @533712 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@TMobileHelp can you guys help me get my panda express. I have been trying for sooooo long | @533713 Just saw your DM! Will meet you there! *WarrenCamp
@239217 website is not even loading lol @TMobileHelp aw! #TMobileTuesdays | @533714 Oh no!  Can you please shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn
"@115911 spent over an hour trying to order my free @239217 bowl online and their website would never load. Went in store & they wouldn't honor it... I'd say never give promos for them again #TMobileTuesday | @533716 Aimee, we're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us! *TerriL"
"@115911 @239217 Unable to redeem my #TMobileTuesdays Panda Express discount. Website won’t load... | @533717 We got you, Daniel! We're aware of the issue and want to make sure you #GetThanked! DM us here and we'll assist you. *ValerieP"
. @115911 does not and has not ever works in Stapleton ColorAdo | @127784 I totally understand the need to have reliable service and want to find out more about where you are having trouble. Shoot me a DM! *JPL
"I think @115911 gave @239217 the kiss of death with their Tuesday deal @239217 app and website are down b/c of too much traffic | @167628 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@115911 @239217 I’ve been trying for the better part of an hour to place my #tmobiletuesday order and still haven’t gotten it to work | @533718 We're aware of this David. DM us and let's get this sorted out for you. *JamieK
"So I’m trying to order @239217 with my #TMobileTuesday deal and the page hasn’t loaded. What’s happening @115911 ? | @533843 IA, we're here to ensure you #GetThanked. Send us a DM so we can help with your gift redemption. *TerriL"
"Thanks for nothing 
@115911 @10568 @239217 😭 https://t.co/xiwRNAs1zX | @533845 We're aware of the issue and we've got your back, Melanie! Shoot us a DM here and we'll assist you ASAP. *ValerieP"
"I thought the days of slow internet and unresponsive websites were behind us. Apparently not. Anything can happen on a @115911 Tuesday...🎃🎃🎃 https://t.co/HF6j5aEqCP | @533692 We never want it to get TOO spooky around here, Ksenia! DM us tho and we can check this out! https://t.co/QHDTFHxSPu *KrystnYogi"
@115911 @TMobileHelp Help! I've been trying to order my panda express bowl for an hour now and i haven't had any luck. What can I do??? #TMobileTuesdays | @533846 I'm here to help! Send me a DM & let's work on getting you hooked-up today! *AlexKimbrell https://t.co/GefRnVHVqu
"@115911 why Panda express? 😒 Baskin Robins was good though #TMobileTuesdays | @533847 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@239217 I guess your website was not #MagentaStrong #orderfail @115911 #TMobileTuesdays | @533848 Cesar, we're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us. *TerriL"
@TMobileHelp trying to see if i qualify for Netflix on my plan but all I see is this on both LTE & WiFi 🙄 https://t.co/lBuyDw9CN1 | @533850 Give us a DM and I can look into this a little further for you :) *FabbyCeja
"@115911 @239217 never again. | @533851 Hey, Mike! We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *KellenF"
@115911 @115913 Panda Express web site AND their app are down. Please extend it to tomorrow. | @533852 @115913 I want you to be able to take advantage. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@239217 @115911 First time in months there has been something I want on a Tuesday and you couldn't even get it right. #PandaExpress #fail | @533853 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 this weeks ""thankings"" are a disaster with @239217 . Nothing works. I didn't pull anything out for dinner either! | @532604 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Joe. Send us a DM! *RickK"
"@239217 so @115911 gives us a coupon, but your website is down? Booo | @533854 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us Dave. *TerriL"
"@115911 this panda Express meal is a disaster.  Cannot get their app or website to work. | @136935 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@TMobileHelp some users are being told to wait for updates while others are being told to send DM’s about the Panda Express deal. I’ve been trying to order for a while and it just isn’t working. | @118218 Send me a DM and we can directly talk about this. I got you! - https://t.co/UOOUCn8nWm *JeremyKelley
"@TMobileHelp this @239217 discount is a complete failure.  I can't even access their site. https://t.co/8aUIbpGeLB | @533856 Oh that's no fun! Send me a DM, I'll see what I can figure out for you - https://t.co/UOOUCn8nWm *JeremyKelley"
When people have full LTE bars with T-Mobile/Metro PCS  and I can barely get one bar😭 😭 😭 @173597 @TMobileHelp why????? | @533857 Yikes! Send me a DM here https://t.co/43NmJRbdQL - let's figure out what's going on! :) *BrentHayashi
"@115911 done made @239217 website crash today. I'm hungry and angry at the same time. I want my @239217 | @533858 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@115911 ummm how can I pay my bill online if the system isn’t working | @322336 We can assist with that! Send us a DM and we can get to work for you. *TerriL
Thanks @115913 for the #PandaExpress I guess we overloaded their site. Can’t order. #hungry | @533860 @115913 I want you to get thanked. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@TMobileHelp Panda Express website is down help 😩 | @533861 We are definitely hoping it gets taken care of quickly. Send a DM if you need us https://t.co/dPHUAru2pc *MikeVance
"@115911 been online at home on desktop for 88 minutes still can’t redeem @239217. #CheapTrick #BaitSwitch #Fail #TMobileTuesdays suck https://t.co/oXJa1hPyCD | @533862 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@115911 @115725 switching process is a nightmare.  More of a nightmare with Verizon though! | @448926 We want things to go smooth sailing with the switch. DM us if you still need additional assistance. *KeithM
"@115911 @239217 I spent my entire lunch break from work trying to order something. Didn't notice I was trying for 45 minutes and didn't even eat 😒 | @533863 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"""I know, we'll give away free food to get people to go to our website. And then, the website won't work so we won't have to honor the deal. Perfect!"" (get it together people...) #tmobile #tmobiletuesdays @70876 @115911 | @533864 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"So @239217 offers a sweet deal on @115911, but they're servers can't handle all the orders. Trying for 3 hours!!??!! 👏 👏😤 | @533865 I am looking forward to this as well, and want to make sure you #GetThanked. Shoot me a DM so I can help out. *JPL"
@115913 tell @239217 to fix their website so that I can use my Tmo Tuesday deal. | @533867 @115913 Getting a TMT discount is key. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911 question! How can I get the iPhone X? I have the iPhone 7 Plus, but I’m still paying for it. Is it possible to trade it for the iPhone X?! | @533868 Hey Tommy, that will depend what type of plan you're on with your 7 Plus. Send us a DM and we can confirm for you! *TerriL"
"@115911 Tried to redeem my @239217 bowl, but apparently the offer overloaded PE’s servers; unable to place the order. | @533869 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911  you guys need to let Panda Express know that their process is broken for T-Mobile Tuesday I can't redeem my thing | @533870 Mike, we're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us. *TerriL"
"Boooo @115911 @239217 both app and website is down so I can't use my $3 off $5 coupon. | @533871 We're aware of the issue and we've got your back, Mike! Shoot us a DM here and we'll assist you ASAP. *ValerieP"
@115911 @115913 @239217 Finally!!! Two hours later of non stop trying the order went through! #tmobiletuesday https://t.co/0indyQcepN | @373432 @115913 Yesss! Thank you for your amazing patience while we wok this out :D *LaurenChan
"@239217 I'm trying to take advantage of the @115911 Tuesdays offer for today and your site is down wtf why did you make it website only for ordering? | @533872 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *BlakeT"
Been trying to order @239217 all day with my @TMobileHelp coupon but I think they crashed the server :( | @533873 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help. *Lisa Galvan
@239217 @TMobileHelp #tmobiletuesday https://t.co/ALqJqnDav1 | @533874 We hope that email arrives soon from them! Definitely would be great. https://t.co/dPHUAru2pc *MikeVance
@TMobileHelp this @239217 #TMobileTuesdays is a huge disappointment!! Sitting here trying to do on online order for 30 minutes & just getting errors!! I won’t be able to use my free bowl. What a waste! 😡 | @533875 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help https://t.co/LCoTGMV7tC. *KennethStone
"@115911 man I sure do love me some @239217, but today my dreams are shattered. #TMobileTuesdays 😭😭 https://t.co/8xy75X8oVl | @533876 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Panda Express T-Mobile Tuesday is a fail. At least you tried, @115911 🤷🏻‍♂️ | @177553 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@239217 I was really looking forward to my free bowl from @115911 but your site has been down all day 😭😭 | @533877 We know you are looking forward to this food! Shoot us a DM so we can make sure you are able to #GetThanked. *JPL
"@115911 @115913: super bummed that the 2 of us can’t use our #TMobileTuesdays offer to order @239217. Website is down #hungry #😕 | @137972 @115913 We always want to take great are of you, Jeanie. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @239217 redeem the code online within 24 hrs they said... 🤦🏼‍♂️ https://t.co/8x43VZOIgD | @345643 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 my mother and i's pier 1 online order for in store pick up got cancelled.. our $10 promo now says it was redeemed.. help?!? | @533878 Send us a DM, Phi! We'll make sure you #GetThanked and can redeem your Pier1 gift :) *TerriL"
"@115911 i was referred to guest relations by the catering number but my call did not go through. i have now left the store without my food and i am very angry. | @533879 Verniece, we understand how important this is and we are going to make sure you're taken care of. Send us a DM. *TerriL"
"Hey @115911, the @239217 would be nice if the website actual work #tmobiletuesdayfails | @533880 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 @239217 after over an hour of trying this, this is what I get?! What’s great #TmobileTuesdays promo... https://t.co/rHAbcmDndi | @533966 We want to make sure you are able to #GetThanked this Tuesday! DM us and we'll assist you ASAP. *ValerieP"
"@TMobileHelp really disappointed with @239217 .. i had to skip my dinner | @529683 Oh man! That's no good and no one should go hungry, Munish! :( I shot a DM to you too! *KrystnYogi"
"@115913 @TMobileHelp extremely frustrated. I want to pay off my iPhone 7 EIP, being told I will lose all remaining credits #unacceptable | @425196 @115913 Let's dive in and sort this all out for you, Brendan. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@239217 Your Online ordering website is a mess. Does not open even in 2017. Cannot even Redeem my free Bowl offer from @115911  @TMobileHelp Tuesday offer. Care to help? | @181230 We're working extremely hard with our partners to get this up and running ASAP. *GabrielleMcGinty
@239217 Your Online ordering website is a mess. Does not open even in 2017. Cannot even Redeem my free Bowl offer from @115911  @TMobileHelp Tuesday offer. Care to help? | @181230 Thank you for being patient with us. We want to make sure you are able to #GetThanked *GabrielleMcGinty
"@115911 #tmobiletuesdays  site is down, app is down. That was our dinner plan for tonight :-( @239217 is a failure. What's the options?

At least getting my gas filled tonight - #GetThanked | @533970 We're glad you got to fill up your tank! Regarding Panda Express, send us a DM so we can assist! *TerriL"
"@239217 next time you have a promotion with @115911 make sure you servers can handle the load.   been trying to order for about an hour and a half. | @533971 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"How are we supposed to use are free meal at @239217 if their site crashed 😡😡😡🤬😡😡huh @115911 #iwasexcited #nowimmad #TMobileTuesdays | @533972 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 : #tmobiletuesday is a big joke !!!  Sick #pandaexpress website is not yet up , while #TMobile boasting about its #tuesdayapp deals !!!! | @531531 I'll DM you now! *JohnKuhn"
"Why would you have a T-Mobile Tuesday offer with Panda Express when you can’t even checkout @115911 @TMobileHelp @239217 | @533973 Hey Mikelo, we're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *VictorianLang"
"I love #TMobileTuesdays but this happens too often with your offers @115911 
#disappointed https://t.co/ke3bFEQk9i | @533974 Hi Monique! We're aware and we're here to make sure you do #GetThanked! DM us and we're on it. *ValerieP"
"Same over here.  Page isn’t loading, we’ve been trying to half an hour ! @115911 !!! https://t.co/OlAxzylDFC | @533976 Mariana, DM us so we can assist with this! We'll make sure you #GetThanked. *TerriL"
Just want my @239217...been craving it all day @TMobileHelp please help! Lol  #hungry | @533977 We want you to get that as well and hope you are able to order soon! Keep trying and refreshing! *MikeVance
"@115911 Tried for 30 mins to #GetThanked and order @239217 and gave up. | @533978 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@239217 @115911  $3 off is such not working website and apps 😡😡😡🤮😡🤮🤮 | @533979 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Panda Express not able to handle online orders for @44896 @115911 @239217 | @533980 Elizabeth, we are aware of the issue but are going to make sure we do everything to get you taken care of. DM us! *TerriL"
@TMobileHelp Patiently waiting for Raj to contact me to place my iPhone order. Is there any way someone could reach out to her to proceed? | @533981 Wait no more Scott! Let T-Force help out and get this order covered. :) DM me: https://t.co/hhkfSao8hH *JenniferJackson
"@115911 @115913 I live in a major city and these are the speeds. https://t.co/HQ50tEc16R | @533982 @115913 We want the best possible speeds for you, Bryant. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115725 @VerizonSupport can u please help my wife with simple admin request? She's been to Verizon store 2x, several hours on phone with cust service. Only other option per #Verizon sales rep is to switch carriers. Maybe @TMobileHelp can help, it's a nice business account | @533983 We're always here to help! Send a DM if you need us! https://t.co/dPHUAru2pc *MikeVance"
@TMobileHelp sent you a DM check it out when you are available | @425504 My name is Sarah and I am going to jump in to help you out. Please give me a few to catch up on the conversation. *SarahScherman
"@115911 having trouble redeeming the Panda Express offers. | @533984 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Well i'm not getting mom of the week today, Told my son thanks to @115911  @TMobileHelp he was getting @239217  when I picked him up from school.  A site that doesn't work means no panda for the boy. | @533985 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help https://t.co/LCoTGMV7tC. *KennethStone"
"So the fact that you can't order on @239217 website is bad on them. Too bad they snaked @115911 into using them as a Tuesday freebie. Make your freebie in store or power up your website. #PandaFail 🐼😣 | @265186 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 Why offer promotions that don't work? #tmobilelosedays | @533853 Ealia, send us a DM so we can assist you! We want you to #GetThanked! *TerriL"
"Gotta love when @115911 hooks it up with free @239217 ....cept pandas site is 💩 so never mind 🙄 | @533986 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"So @239217 offers a sweet deal on @115911, but there servers can't handle all the orders. Trying for 3 hours!!??!!  Not getting thanked. | @375507 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Why does my phone always give me a problem when I want to use it. Why 😠 Why 😖 Whyyy 😡 @115714 | @534012 Hey, what issues are you having with your device? DM us with details. - NA"
. @sprintcare how many ppl does it take to transfer a call before your customer service reps hang up on me? Need someone to call me back!!! | @178523 This is not something we like to hear happen to our Sprint Customers. Please DM us so we can better assist you today. -DD
@TMobileHelp Can one individual be responsible for 2 separate accounts? We have 16 lines with T-Mobile under 2 accounts 2 owners now. | @534078 Hi thanks for reaching out today. You are able to have more than one account with the same owner. *JayMartinez
"@TMobileHelp Need some help with BOGO promo, got denied when I meet the requirements 🤔 | @534085 I am responding to your DM now my friend! I'll make sure you get what you deserve! https://t.co/033FgbQAw8 *KyleVesely"
"Disappointed with this week's @115911 Tuesdays deal. I had a coupon for free @239217 bowl but couldn't redeem it because Panda Express's website was down. | @534086 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 @239217 The Panda Express website is not responding, trying to use my t-mobile Tuesday coupon! Me and my family are hungry! 😫 | @534087 We're aware of the issue and we've got your back! Shoot us a DM here and we'll assist you ASAP. *ValerieP"
"So excited that @115911 gives away @239217 and then there's this. #disappointed https://t.co/axqVW02sqz | @534088 We're aware of the issue and we're here to make sure you #GetThanked, Scott! DM us and we're on it. *ValerieP"
"@115911 Wanted to get my free bowl before school and it wasn’t happening. Bummer that something I’d use comes up and I can’t use it. ☹️ | @412537 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911  I cannot redeem my bowl from T-Mobile Tuesday online, website keeps crashing! 😑😠😠😠 @239217 | @534089 We're aware of the issue and we've got your back! Shoot us a DM and we'll assist you, Miguel. *ValerieP"
"@115911 @239217 I've been trying to order my free bowl from #TMobileTuesdays for over an hour! 😭 | @534091 Amber, we're here to ensure you #GetThanked. Send us a DM so we can assist with this - we have your back. *TerriL"
"@115911 can you get PHP on a SIM-Free iPhone SE? | @323261 Hmm. That's a new one, Ethan. Send us a DM and let's confirm your options. *KeithM"
"Soooo did everyone who has T-Mobile get the @239217 free bowl today? App and website are crashed. Any help @115911 @TMobileHelp ? | @534092 Hey there Jacob, thanks for reaching out to T-Force on today :)  Shoot us a DM and let's get that app working for you and fast! *KimWilliams"
"@239217 @115911 the Panda Express website is down but I want to redeem my free bowl??? | @534093 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 @239217 you guys owe us 13.82 for the car2go we took to panda express only to have the online ordering not work plz help | @534095 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 first be it weak signal today https://t.co/79ma5iATMO | @185047 Hey Kelly, let's make sure you're up and running! Send us a DM and we can assist. *ChanneyT"
"I will say despite the problems with the @239217 coupon, @115911 has excellent customer support! Thanks! @TMobileHelp | @531870 We are doing our best to work with Panda Express, thank you so much for patience. *MakLarson"
Does @115911 really thimk I'm going to pay $25 extra just to stream properly? Heck no. I'll just find another internet provider. | @395463 We don't want you to leave the family! Send us a DM so we can work to improve your experience. *TerriL
@115911 will you guys be doing an additional day to use the @239217 promo code? I know most of them close soon and there's an error | @534096 We're aware of the issue and we're here to get this squared away! Shoot us a DM and we'll assist you ASAP. *ValerieP
"@10568 @115911 couldn't get my discount. PANDA EXPRESS WAS CRASHING 😡😡 | @534098 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"when you get off work thinking you eating Panda Express with #tmobiletuesday and they site not working 🤦🏾‍♀️🙄 @115911 | @534099 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 I am so furious right now. I haven’t got any email with my order and @239217 refuses to give me the food with the order number, they made me pay for my bowl, what a crazy night. Not to mention it took me one hour and thirty minutes to order @10568 | @534100 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"I can't help that @239217 website crashed, as a worker there tells me that you're going to honor the coupon, you should keep your word!! Not say your manager left & you can't help me!! @115911 that is ridiculous!! My whole family came to eat here. | @119927 We want to help, Mo. Send us a DM so we can assist and ensure you #GetThanked. *TerriL"
My @115911 my tmobile Tuesdays isn't working for pans express I am #sad 😪 | @534101 We're aware of the issue and we're here to make sure you #GetThanked! DM us here to assist you. *ValerieP
"Trying to redeem my Panda Express from @115911 but the website won’t load. I just want my food. 😭 | @534102 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@TMobileHelp @239217 Why can't they just honor the discount in store this is ridiculous that the website can't handle all the traffic. Ihis is really sad that you are promoting them! | @268379 Oh goodness Alex! Well if you go ahead and DM me and we'll figure this out! https://t.co/50uQFIz4rj *JusticeSerai
"@115913 so did T-Mobile customers take down the Panda Express site? Can't get on to order my free bowl. | @187140 @115913 Your experience with our gifts are critical to us, David. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp panda express’s website appears to be down, I can’t order for the Tuesday deal. Will it be available tomorrow? | @534103 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help. https://t.co/ajg0boXCWT *TanyaFalandysz"
"@115911 everytime I try to redeem my #TMobileTuesdays offer for panda express it seems to not load | @534105 We're aware of the issue and we've got your back, Brittany! Shoot us a DM and we'll check this out ASAP. *ValerieP"
"@115911 I'd sure like to redeem this free @239217 but their website won't load. #tmobiletuesday | @534107 We're aware of the issue, Drew and we've got your back! Shoot us a DM here and we'll assist you ASAP. *ValerieP"
"@115911 idk if I should be mad at you or @239217 for this #TMobileTuesdays debacle but between the website crashing and the promo code not working I'm pissed | @534109 Hey Chris! Try clearing your cache, cookies, history to see if that helps at all! If it doesn't send us a DM :) *ChanneyT"
"@239217 Slow as fuck. Couldn't even order online to avail the @115911 coupon. #TMobileTuesdays sucked this time. | @534112 Hey Meghanath! Let's make sure you're able to redeem this delicious offer, send us a DM for assistance. *ChanneyT"
@115911 is the Panda Express site down? It's not letting me claim my bowl. #TmobileTuesdays | @534113 We're aware of the issue and we've got your back! Shoot us a DM here and we'll assist you ASAP. *ValerieP
"@115911 @239217 trying to use the online system, sadly it’s saying I already have accts. Odd since I’ve never used it. And the system is so slow... might have to skip Chinese food tonight | @534115 Hey Ty! We're aware of the issue and we're here to save the day! DM us and we'll assist you as soon as we can. *ValerieP"
"@115911 Panda Express website is still down. Thanks for the useless offer. | @534116 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@239217 @115911 Well We can't get your website to load for online Order. Do we buy and write redemption code on our receipt and send it you for refund as bill credit 😋? | @533967 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us. *TerriL"
#GetThanked @TMobileHelp @115913 This was a thankless Tuesday by Panda Express. | @375507 @115913 We always want to take great care of you and we'll meet you in DM shortly. *MikeRice
So hear I thought I cancel/ suspend a line when all of the sudden I get calls from that number. Get it together @115911 Please! | @534119 Hey there! Can you send us a DM here with some more details so we can look into this with you? Thanks! *BlakeT
All of the sudden @239217’s website wants to act up. The day ppl get promos https://t.co/OuTFORS6DD | @534121 We want to make sure you are able to #GetThanked this Tuesday! DM us and we're on it! *ValerieP
"I guess I won't be getting thanked at @239217 from @115911 this Tuesday. Been trying Panda's site for hours and it's down 😔 | @534122 We want to make sure you are able to #GetThanked this #TMT. DM us and we'll assist you, Kristi. *ValerieP"
"@TMobileHelp I just read about TMobile One 55+ and was wondering if we can save some $s. We have TMobile One with 4 lines.  Any guidance? | @275350 Shoot me a DM and let's talk Unlimited 55+ and all the savings!! 
https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@TMobileHelp With all these flagships coming out, what's the best deal y'all got? #20yearsofTmo #TeamMagenta | @534193 Wow! What a T-Mo vet! Shoot me a DM here https://t.co/QHDTFHxSPu & tell me what you're interested in! We'll check! *KrystnYogi"
"Hey @115911 I would have really liked to have my free bowl date night tonight but looks like the website is down. Any word on this? #PandaExpress | @534233 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
Damn wanted some Panda express but the website is slower than a sloth. @TMobileHelp @239217 | @534234 We'd love to make sure you can #GetThanked! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"I’m trying to order @239217 online since @115911 gave me $3 of $5 but their website doesn’t want to work for me 😢 | @534239 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of! Shoot us a DM here. *ValerieP"
"@115911 #getthanked so the Panda Express online ordering has been down for a few hours.... how am I supposed to redeem my free food? | @534242 Panda Express is working to make sure things are back up and running, but let's make sure we're doing everything ... https://t.co/HFIoqtWdxA"
@239217 website does even load to order online. Would love to use my @TMobileHelp promo 🙏 | @417293 We'd love to make sure you #GetThanked! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@239217 was not ready for all of the @115911 users!  Website crashed and now we're all left hungry! #tmobiletuesday #hangry | @534243 We don't want you to be hangry, Ashley! Send us a DM so we can assist and make sure you #GetThanked. *TerriL"
"I just wanted my free bowl @239217 @115911 https://t.co/nSYfoJStff | @534244 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@115911 the Panda Express website is down pls do something | @534245 We're aware of the issue and want to make sure you #GetThanked! DM us here and we'll assist you. *ValerieP
@TMobileHelp  can’t get on @239217 website to order dinner . Keeps crashing so are we out of luck | @346369 They are working on getting their website back up and hopefully should be up soon.  *MakLarson
@TMobileHelp  can’t get on @239217 website to order dinner . Keeps crashing so are we out of luck | @346369 it is looking like T-Mobile's customer were a little more hungry for Panda Express than they predicted. *MakLarson
"@115911 Will we get an extended day for this panda express? | @532277 We're aware of the issue and want to make sure you #GetThanked, Kevin! DM us here and we'll assist you. *ValerieP"
"@115911 I'm sure you're well aware, but @239217 seems to be a bit overwhelmed by the #TmobileTuesdays goodies ;) Been trying for an hour to get me some sweet sweet Orange Chicken and greeted by 404 errors :( | @534247 We're aware of the issue and we've got your back, Jon! Shoot us a DM here and we'll assist you ASAP. *ValerieP"
"Very disappointed in @115911 Tuesday this week. Two out of three of the things I wanted wouldn't work. Panda Express site is down and will not let me order and promo code for modcloth won't work. @115913 @239217 | @534248 @115913 We want to take great care of you, Noah. We're here for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 if a large amount of is cannot use Panda Express coupon could you and @239217 offer an extension? Please. I can't get through. | @534249 We're aware of the issue and want to make sure you #GetThanked, Jeremiah! DM us here and we'll assist you. *ValerieP"
"@115913 been trying to order from Panda Express for the last 30 minutes and can't get anywhere on my phone or my computer. | @187140 @115913 We truly want to take great care of you, David. We're just a DM away. https://t.co/lH0SH5fy2m *MikeRice"
"This  #tmobiletuesday with @115911 and @239217 was the worst! Why have a promotion that doesn’t work! | @534250 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@TMobileHelp u owe me some panda, the website kept crashing all day! @10568 https://t.co/Ilc9jqOuf0 | @534251 We're aware of the issue, but let's make sure we're doing everything possible to help. DM us! https://t.co/Qz0L1xpZB7 *MikePerez"
Hey @115911 none of my #tmobiletuesday gifts are working!! | @534252 That's not good! Let's make sure you #GetThanked today! Send us a DM! *RickK
@115911 @TMobileHelp the free bowl from @239217 needs to be extended. The website isn't working. | @534253 We are aware of the issue & support teams are engaged! I would suggest retrying periodically until you get through. *ReillyLeritz
"@TMobileHelp @115911 I am having issues ordering the @239217 what’s going on? | @534255 Hi there! We’re here to help! Don’t miss out, send us a DM. https://t.co/1Qq0aTgeAL *HeidiEsperanza"
"Wanted to use my free Panda Express bowl from T-Mobile Tuesday but their website is down 😩 @115911 @239217 | @534256 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Hey @239217, please fix your website. I been trying all day to order. #Pandemonium #TMobileTuesdays #fail @115911 @115913 | @534259 @115913 You should be able to participate. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@115911 please don't allow online only promos again like this #PandaExpress failure. ruined our night, eating elsewhere | @534260 We're aware of the issue and want to make sure you #GetThanked, TJ! DM us here and we'll assist you. *ValerieP"
"@TMobileHelp @115911 Hey - I know you've heard it from tons, but my Panda Express also isn't working. Chance that offers will be extended?? | @286705 Hello Thank you for reaching out to T-Force. My name is Scott *ScottWilliams"
@115913 because of it and a little misunderstanding you customer service rep was not able to help. | @534261 @115913 We truly want to dive into this fully for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115911 We contacted the local @239217 and they said they can't do anything.  The site has been down all day.. Good job useless coupon | @534262 We're aware of the issue and want to make sure you #GetThanked, Scot! DM us here and we'll assist you. *ValerieP"
"Every time @115911 actually has a dope t mobile Tuesday deal it doesn’t work. This is just disheartening | @534264 Coach, we don't want to let you down. Send us a DM so we can assist you & ensure you #GetThanked. *TerriL"
@115911 @239217 Are you guys going to extend the use of the code? Panda's site has been down the whole day!!! :( | @534265 We're aware of the issue and want to make sure you #GetThanked! DM us here and we'll assist you. *ValerieP
"Hey @115911 why can’t I redeem my Panda Express? #hangry #tmobiletuesdays | @534267 Christian, we want you to #GetThanked today. Send us a DM so we can assist! *TerriL"
@239217 I think your website is down I am trying to order my free bowl from @115911 Will I be able to order this offer tomorrow since your website is down @115913 | @534268 @115913 I want you to be able to save on your order. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911 please dont invite @239217 to the T-Tuesday party again unless they fix their services. frustrated thousands of us 2night. | @534260 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115913 Panda Express wasn't ready for T-Mobile. Mobile ordering is crashing their website.  Also, stores weren't receiving mobile orders until 1hr after pickup times. | @534270 @115913 You should be able to #GetThanked. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
@115913 can you help me? | @534261 @115913 We're always here for you! Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice
"@115911 and @239217 the Panda Express website sucks! Can’t order. Please extend code life or allow in store use! Otherwise  useless! | @534393 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"That sucks you can’t use @10568 @115911 for @239217 because the site is crashed and not working | @534394 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 Thank you for the @239217 , however 45 minutes and I still have not been able to order. Next time might need more planning as the servers do not see to be able to handle all the people. #TMobileTuesdays #GettingHangry | @534395 Hey Gianna, send us a DM and we'll ensure you get this offer. *ChanneyT"
"Got a free panda bowl from @115911 Tuesday’s but I️ can’t even order it on the app! What a waste | @534396 We're here for you & certainly want you to #GetThanked, Jay! DM us here so we can assist. *BlakeT"
"@TMobileHelp Wondering if there is a difference between the T-Mo version and the unlocked version of Note 8? Thanks! | @534397 The Note 8 is an incredible phone, Craig! DM us to go over the details. https://t.co/lOqKyE0PXQ *ReillyLeritz"
@115911 @TMobileHelp @239217 I think everyone trying to #GetThanked broke the website. No dinner for me it seems.... | @534398 We want to make sure you can enjoy the grub!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115913 Due to confusion about it, I missed out on the Pixel 2 offer. Did not know I had to activate line before receiving my Pixel 2 which is on order but delayed. Is there any way I can still be eligible if I become a customer now? Thx. | @534399 @115913 I want to look into this with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
@115911 #tmobiletuesday coupon for @239217 doesn’t work since site is down. Last week @343 said the gift cards were empty from Tmobile Tuesday. I see a pattern. #wtf 😭😭😭😭😭 | @534400 We're here for you and certainly want you to #GetThanked! DM us here so we can help out. *BlakeT
Checked both @115911 and @ATT  .. same thing @239217 🤡🤡 ..@115913 https://t.co/zev0mZ7zzA | @288872 @115913 I want to make sure you're getting the most out of today's offers. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115911 is foul for this free Panda Express bowl knowing damn well their online ordering doesn’t work. 😡 | @534401 We're aware of the issue and want to make sure you #GetThanked! DM us here and we'll assist you, *ValerieP"
"@TMobileHelp Not loving T-Mo atm.  Jump (insurance) is a joke IMO.  T-Mo CS making it worse with an insulting offer of $25 on a $900 phone, after 9 years of loyalty. | @534402 We are truly here to assist you fully, James. Click on my picture to send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I’m trying to redeem my @239217 coupon today but the website will not load. Please fix this?! It expires tomorrow!! 😭 | @534403 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@115911 what's going on with the panda promo the sites down and #TMobileTuesdays and my mod cloth isn't working either wth @115913 😩 | @534404 @115913 We want to make sure that you're getting the most out of this Tuesday. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"I don't really go to @239217 but I thought try thanks to the @115911 promo. No Joy. Tonight I'll pick up Chinese elsewhere. | @534405 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@239217 employee literally told me everyone is getting screwed on the @115911 Tuesday deal. She actually said it. Wow. Epic fail. #TmobileTuesday | @532712 We'd love to make sure you #GetThanked! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@115911  your coupon kinda not works. Now what? No dinner? @239217  #help | @534254 We're aware of the issue and want to make sure you #GetThanked, Jamie! DM us here and we'll assist you. *ValerieP"
@115911 Trying to redeem my free @239217 bowl but can't get their app or website to work for past hour. | @534406 Hey Karissa! Thanks for letting us know. Send us a DM and we will assist :) Let's ensure you get your pandas bowl!  😋 *ChanneyT
"@TMobileHelp can someone please assist me I sent a DM over 20 minutes ago and have yet to receive a response | @534096 T-Force has your back! I see your DM, and I'm responding now. Thanks so much for your patience! :) *JasonBurr"
"@239217 @115911 Tuesday well I can't order my free bowl 😢😢😢. It kinda remind me of dominoes pizza back then. | @279639 Hey Alberto, send us a DM and we will further assist to ensure you can get your pandas 😋 *ChanneyT"
"Major fail @115911 with today’s #TMobileTuesdays #pandaexpress offer. I literally wasted 20 minutes of my time. Not worth the $ I was going to save. | @534408 Rene, we want you to #GetThanked. Send us a DM so we can assist. *TerriL"
@115911 what a damn fail I get a free bowl at panda and can't use it because the damn site crashes | @534409 We're aware of the issue and want to make sure you #GetThanked! DM us here and we'll assist you. *ValerieP
@239217 Seems like your online site and app cannot keep up with  @115911 @115913 Tuesday offers. Site and app crashing.. :) | @298021 @115913 You deserve to take part in the offer. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 looks like you broke @239217 website, it’s impossible to order anything. | @534410 Orders have been confirmed to be going through. Let's get this straightened out, DM us and we'll assist :) *ChanneyT"
"@115913 Love T-Mobile #tmobiletuesday #GetThanked but yall gotta vet partners better, spent 30 minutes trying to order tonight from @239217 and there site crashed several times and moved slower than old school dial-up never did get dinner #massivefail #stillhungry | @534411 @115913 We're want you make sure you're fully thanked. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 The Panda Express website was overloaded by everyone trying to redeem code. 45 minutes of wasted time to have to just pay and leave. I like the way we Redeemed b4. | @534412 I can understand how you are feeling right now. Please send us a DM so we can make sure we get you squared away. *JPL
@TMobileHelp when i select pick up on website it says unavailable today can u explain that | @531536 Send me a DM and I can look into this for you. I'm sorry you are still having issues! https://t.co/UOOUCn8nWm *JeremyKelley
@TMobileHelp the Panda Express T mobile Tuesday's is ass. Been waiting hours it seems...i just wanna eat... | @534413 We want you to dig in and enjoy to the max!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115911 @239217 Is there a workaround for people who want to redeem the #TMobileTuesdays promo, but don't want to sit in the parking lot waiting for the fix? | @534414 Randy, I believe that I may just have your resolution =) DM me and we will look into this together! https://t.co/50uQFIz4rj *JusticeSerai"
.@115911 ought to extend expiration of @239217 #TMobileTuesdays code because online ordering was DOWN during dinner hour in Eastern time zone | @534415 We're aware of the issue and want to make sure you #GetThanked! DM us here and we'll assist you as soon as we can. *ValerieP
Don’t @ me @115714 you suck and your service sucks. I’d take a shit covered phone over a new one from you any day https://t.co/ShonnYwD4j | @534451 This is not the feedback we like to hear from our customers. Please send me a DM advising me on why you feel this way. -NW
"Who do you think I should switch too @115714 ? @115725 or @ATT | @534499 Allow us to take a look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"14 years w/@115911.  Having major service issues. After months of calling, no help from cust care reps. @115725 or @6674&t? #customerservice | @534501 Wow! That's certainly not the experience that we want for you! We'd like a chance to make this right. DM us so we can assist. *WhitneyJ"
"@115714 Why do I have 3/4 Bars with LTE but, no service 😑? | @534527 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Having @115714 is basically like having a tablet.... Ya shit will only work on wifi 😡😡😡 #pleasedobetter | @534536 Thank you so much for reaching out to us, we do apologize for any inconvenience caused. Please send us a DM, to further assist you. -JM"
"Thanks @115911 for the #TMobileTuesdays, but is there any way to mute the volume of the weekly game? My co-workers would be grateful. | @531875 Hey Brian, I recommend just lowering the volume of your device before opening the app! That's the only way I can think of! *ChanneyT"
.@115714 customer service won't direct you to a person without a phone number. That's a shame since they're claiming I owe them $900 despite being a happy Verizon Wireless customer for almost a decade. | @534577 Good afternoon. It might be that our Fraud management team would need to research this for you. Here is the number 888-788-0788
Getting transferred to three different departments just to activate my Apple Watch on @115911 is aggravating @115913 | @438662 @115913 We want to make sure you're able to enjoy your watch. Send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing
"@115714 that my service will be disconnected. Your employees are dishonest!! Get it together or I'm cutting my service off! | @534622 We would like to improve your experience. Please send us a Direct message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
@115913 do existing customers get to benefit from the pixel 2 deal without adding a line? don't understand why I should have to add a line!! please advise. | @534624 @115913 This promo would require you to add a new line to an existing account. Check: https://t.co/Rs7ud2PYPg periodically for new offers. *DanKing
"@115714 How Can I Speak To An Actually Person !? Wtf | @534628 Hey, thank you for reaching out to us. You are currently speaking with a real life person. How can I be of assistance today? -KF"
"Thinking bout switching to T-mobile @115913 Sprint sucks | @534630 @115913 Sounds like a great idea, Tori. DM us anytime if we can help you join the Magenta Side: https://t.co/cuEwtd2epS *DanKing"
"This doesn’t sound good. Anything to worry about? @115911 @115913  https://t.co/rN6lUW2KBY | @239808 @115913 Hey Suhel, a researcher alerted us to an issue, and we investigated and fully resolved it in less than 24 hours. *TaylorBest"
"@115911 Why is the service down? day #3 and I cant use my phone unless I have wifi. | @534633 Send us a DM and we can get this taken care of! it could be a network issue or a setting on your device, we'd love to help! *Bert Louis"
"Day #3, cant use my phone unless I am connected to wifi. @115911  @TMobileHelp  what gives | @534633 Woah, not good! We can definitely figure this out, to get started can you please verify your account using this l... https://t.co/ErxA2l1XRZ"
"@115714 why are you so bad??? And no Don’t dm because it doesn’t help the “connection in my area is fine” .. just be better how bout that | @534636 Hey Shane. My name is Ange. Give me a chance, I believe I can fix it. Please DM us so we can work on it together. Thank you. Ange L"
"Hey @115911, I've been looking for a reason to leave you. Thanks for giving me an easy one! @ATT you want a new customer? https://t.co/OjhFDzOrtD | @534637 Hey there, Hansen! We know how important it is to be able to stream wherever you are! Send us a DM so we can talk about this! *MelindaR"
"Anyone who took advantage of the BOGO Samsung @115911 be sure to check your rebate. Mine has been denied. Way to screw people over Tmobile! | @534665 Hey Eric, we have your back! Let's take a look into what happened with your BOGO promotion. Send us a DM & we can get to it. *TerriL"
"Enjoying the blazing fast 4g lte speeds today @115725. Perhaps it is time to consider a switch. @115911 @115913 https://t.co/1tcpFSeT2k | @534722 @115913 We'd love it if you joined our #MagentaFamily, DM me if you need assistance making the big switch https://t.co/Nr93OTtXRx *TaylorBest"
@115714 @115911 possibly looking to switch to one of you guys from @115990. Who offers the best deal if I want a new phone every yr? | @534725 Hey there! We'd love to see you as part of our family. Please check our great offers in this link: https://t.co/dwtDgGbWzU . - EG
"Hey @115913 full bars but NO DATA in this Manhattan dead zone for months. John, I'll buy you a coffee and we can troubleshoot together! https://t.co/83LWn5ARaD | @534734 @115913 DM me and we'll take a closer look at your location together, click my pic to get started https://t.co/JCUBIfpaYn *TaylorBest"
@115913 someone who leaves Verizon gets the whole house thrown at them but I can't even get a BOGO deal and I've been there ages | @167926 @115913 We appreciate your loyalty throughout the years! We're always switching our new offers up keep an eye on https://t.co/Rs7ud2PYPg *TaylorBest
"@115714 get your website shit together! I've been trying to login for 3 days and I've spoken to about 7 representatives. #annoyed #phoneless | @534737 We understand that you are experiencing an issue with logging in. Please send us a Direct Message, so that we can further assist you. -DR"
@115714 I’m about to come home cause @115911 is trippin | @378746 Hey! Thank u for reaching out 2 us. For further info regarding joining sprint u can click the link provided https://t.co/9ABiXqmY33 -AL
"Liar liar pants on fire @sprintcare  I've been a very dedicated customer I've paid my bill on time and this is the thanks I get | @411996 Your post concerns us deeply. Can you tell us why you feel this way? Please send us a Direct Message, so that we can further assist you. -ES"
When you're on a live chat with @115714 discussing your STOLEN phone and the rep gives you a number to call.... #badcustomerservice | @217494 Hi there! This concerns us and we'd like to look into this issue for you. Can you please elaborate on the issue? We'd love to assist. -AA
Preparing to leave @115714 cause this whole no VoLTE situation is no longer acceptable. Either @ATT or @115911 from now on | @534746 This isn't the response we'll like to hear. Send the nearest cross street & ZIP so we can check on the coverage in your area. -AP
How does @115911 work so well in all these other cities and it’s trash in B-More where I need it most? | @165693 Looks like we've got some amazing 4G LTE signals there. Let's take a look into this for you. Send us a DM for assistance. *JasmineS
"@115714 Why do you guys send packages and not require a signature?! the extra signature service costs a few dollars! my iphone6+ was stolen! | @534770 Hey, thank you for posting today! Please send us a Direct Message or follow us at @sprintcare, so that we can further assist you. - JS"
"@244403 @180657 @122122 @119341 @115913  cell phone lot at JFK has no service #irony  #fixthis #infastructure | @534773 @115913 We're all about making sure you have the best, Yisroel. Please DM us and we'll check this out: https://t.co/cuEwtd2epS *DanKing"
3-5 business days to get My Money back #unauthorizedpayment #nowimbrokeonthewrongday #sprint | @534777 Hello Miranda! We'd hate to lose you as a customer. We apologize for this inconvenience. Please send us a DM for further assistance. -AR https://t.co/rMApsV8PQY
"@115911 Have you looked into providing cell service to the 1,700 homes in Silver Creek? | @534811 Hey there Andrew! We definitely want to keep you connected from coast to coast. Please DM us the zip code so we can check into it! *KeithM"
"@115714 how do i get a hold of a magic box? service in my office is terrible and your website isn’t terribly helpful with how to get it! | @534812 Hi there, I would be happy to provide this information for you today. Please send me a private message so that I can further assist you? -AO"
"Since hurricane Irma I still don’t have good sprint service I’m about to change to a different carrier @115714 | @534814 Oh no! I’m so sorry to hear that you’re thinking of leaving Sprint. Please send us a Direct Message, so that we can further assist you. -CP"
@sprintcare i was at 9th and Q st 68508 on saturday and the service was overloaded to the pt that it was unusable. Please upgrade the area | @534820 Hi! This tweet really concerns us. We would like to verify this information for you. Please send us a DM to further assist you. -JM
"@115714 you need more employees like Martha in store 1803. Amazing, hella helpful, crazy good | @534821 Thank you for this amazing feedback about Martha. We're glad to hear our customers are treated as they should be. Have a nice day! -L.D."
"@115911 Your 4G LTE Coverage is terrible!!! | @534850 Yikes! I'm so sad to hear that, Julian. DM us here with more info and we'll take a closer look at your coverage ASAP. *ValerieP"
@115913 Please help on this and grant me Equiment offer | @534857 @115913 We want to check this out with you. Please click this link to send us a Direct Message when you can: https://t.co/cuEwtd2epS *DanKing
"@115913 @115911 does my bill go down now that I don't have unlimited in all of North America now? I think it should!! | @167799 @115913 Hey Lance, there will be no change in your billing! DM me if you have any other questions https://t.co/Nr93OTtXRx *TaylorBest"
"What’s the point of having a new iPhone if @115714 networks are bad 🤔🤔 | @534859 Hi there! Experiencing any issues? If yes, please send us a Direct Message with more details, so that we can further assist you. -DS"
@115911 https://t.co/T1exeo1rA3 | @534861 Hello! We apologize for any inconvenience. Please tell us what problems with the service you are having to provide you assistance. -VS
"@115913 Multiple request has been made to avail BYOB on offer equipment. But didn't avail equipment offer. I didn't get any response | @534857 @115913 Hey there, Satish. We're here for you and would be happy to help in any way that we can. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@115911 moved 4 lines from AT&T to T-Mobile yesterday. Now I regret it. No service at the place where we work  🙄 https://t.co/easCHkg1TI | @534873 I certainly understand that you need to have service where you spend your time and want to look into what's going... https://t.co/YrApzrJ1le
"@115913 could you message me please. Do t want to rant on your Twitter | @534882 @115913 We're here for you and would love to help, DJ. Please click this link to send us a Direct Message to begin: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp Switched from Sprint less than 6 months ago.  Experiencing another outage at home.  Thinking of moving back to Sprint. | @449760 Thank you for reaching out! We certainly don't want to lose you! Drop us a DM and we will check it out together! *KatherynA
"@TMobileHelp  is there a way to turn off caller ID?? | @314777 Hey there! If you could shoot us a DM, we'd be happy to answer any questions that you have. :) *StephanieMarie"
"@115913 I'm a fan of T-Mobile and will be, but have to return the #LGV30 due to laggy performance. The display was great though. | @169554 @115913 We absolutely want you to love your device, Carl. DM us; we'd love to hear more about your experience. https://t.co/lH0SH5fy2m *MikeRice"
"If you’re planning leaving your carrier anytime soon, don’t go to @115714 | @302247 Please, bring us the opportunity to help and send us a DM with a brief description of your case, so that we can further assist you. - FS"
"@sprintcare paying for LTE service but can’t acces the internet except on WiFi. Already power cycle, carrier update etc #whatamipayingfor | @534953 Hey! We understand how not having service can be frustrating. Please send us a Direct Message, so that we can further assist you. -AL"
"@115913 is there a reason Jump on Demand has become so difficult? Care says I must return phone to store, store says must return to care | @534955 @115913 Let's dive in and sort this all out for you, Matthew. We want this to be an easy process; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@409123 I’m a @115714 customer. My 📱 connects to Passpoint Secure in airports. Can I also connect my WiFi-only iPad thru my Sprint acct? | @534992 Hi there, thank you reaching out to us regarding your issue. Please send us a Direct Message, so that we can further assist you. -SH"
@139703 About to cancel T-Mobile. I was offered a $20 credit after 2 wasted days trying to resolve a billing issue. Wtf. #uncarrier ? | @292016 @139703 Hi! I would be sad to see you go. Let's turn this around. We've got your DM and will be responding shortly. Thank you! *AlissaFast
"https://t.co/vWien4ZQIV

@115913 Why are you guys putting limits back in place? Not cool. #ReCarrier | @535003 @115913 We found that some were using this amazing benefit beyond its intended use. This change is to better match the intent of the offer. *DanKing"
@115913 hey John! Where’s the best place to reach out for issues I’ve been having with customer care/apple Watch. | @190516 @115913 We're John's Executive Social Media te am and we're here for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"13 yr T-Mo cstmr spent 2 hrs of my life trying to work out my bill; told that they'd love to help me but system prevents it. 😣 @115913 | @535033 @115913 We absolutely want a resolution for you, Rebecca. Please DM us and we'll sort this all out. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp I turned in an iPhone to a local store, they lost the phone and charged me. Spoke to multiple reps/supervisors and no help | @535036 Hey there, Hunter! Let's find that phone and get you the credit you need. DM me and we'll get started: https://t.co/HuQi0EoCEV. *JasonBurr"
@sprintcare your customer service line is absolutely useless it runs everyone around in a circle and provides zero help glad I pay so much | @535038 We hate to hear this is happening to you and we would like to resolve any issues you may have. Please DM for further assistance. Thanks! -DD
"@TMobileHelp My wife and son share a mobile plan, but when I call or text them I'm getting error responses. Is your network down in Seattle? | @535056 Yikes! I'm not seeing any issues reported - can you DM me here https://t.co/43NmJRbdQL so we can figure it out? Thank you!! *BrentHayashi"
"@115911 my mom switched 2 you from Sprint and when you ""unlocked"" her phone you made it unusable. Tried tech support - made it worse. Help? | @304154 The original carrier would be the one who unlocks a device. If she is using our network but the phone is having t... https://t.co/tHz8JkdSrw"
"@115913 @115911  My iPhone 6S plus says I have 4 bars, yet I have zero internet and zero phone every day at my work. #sadness #tNObile https://t.co/mhBEuGaWmh | @535081 @115913 Let's dive in and check out the signal at your work, Tom. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
I switched to @115714 and already realize I made a big mistake. I’m getting charges I shouldn’t and no credit for trade in. | @535087 Hi there! This is not the feedback we like hearing. I understand how billing may be a bit confusing. DM us let look into it! - AW
"@TMobileHelp I stopped getting email billing receipts for my ipad data plan, which I need. transferred around 800# depts over and over :-/ | @304535 I can help with that!  Please DM. https://t.co/I6eWC2B8S0 *JohnWard"
"As a CSR @115725 missed the mark. Your financial dept is rude and unsympathetic! Considering @115714 or @115911 tell Ericia thanks 🙄 | @535094 We would be more than happy to have you join the Sprint family. Please follow us on twitter, so that we can continue to assist you. -JC"
"Check your #Sprint bills. Double charged for 2 states/cities 4 over 4 yrs. Over $500 ouch. Customer svc working. Me #oblivious | @130360 Hey James! Thank you for reaching out. Can you please send us a Direct Message, so that we can further assist you. -BJ https://t.co/rMApsV8PQY"
@117543 any updates on 11729 ? (Any improvements) | @535119 @117543 Let's dive in and check out that area in detail. Please DM us and we'll get started. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp Getting a 502 Bad Gateway error trying to access my account. | @535123 Let's get you back into your online account, Levi! DM me and we'll get to the bottom of this in a flash: https://t.co/HuQi0EoCEV. *JasonBurr"
"https://t.co/fdngYv9ZUg @115913 Please let me know I need to prepare my 50 lines to be moved now please... Don't become like the competition that you claimed to differ from already cost me an extra $400 this summer for international #readthefineprint | @174120 @115913 We always want to take great care of you, LeBarron and we're here to address and questions. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 $8 for a payment arrangement are you out of your mind | @218413 @115913 Hey Matthew, I see your DM and will be responding momentarily. I appreciate your patience. *TaylorBest"
@115911  why is other services giving out 10 gb of internet and I get 2.  And they are paying less a month.  I might shop diff company. | @535135 Amy we definitely value your service. Please send us a DM so we can right fit you with the best data plan available. *KeithM
@115911 have you found a fix for the s8 missing text issue? @125607 @117159 @134924 has no clue | @535144 I definitely understand that you want to get all your texts and would be happy to check into this for you. Send o... https://t.co/b6N5squLyw
@115714 yall be fucking up i cant find one person that speak english in yall customer service department 😑 | @436504 Hello there! We'd be more than happy to assist you with any issues that you may be having. Please send a DM let's get started. -JR
"@115913 I came over from Vzw. I do have a question when I got phones from Vzw it was tax only why are you a high down payment. | @535175 @115913 Let's make sure you're getting the best deal possible, Anthony. Please DM us and we'll check this out!  https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp can i change my phone number at the Tmobile store? | @535179 You are able to change your number in the store or here. Send us a DM and we can go over the details. https://t.co/WZM6cbcgHU *JonPorter
"Hey @115913 can we get some Tmobile towers in and around Manistee, MI? All the fisherman would appreciate it! | @535186 @115913 Let's dive in and check out the towers there. We want the best for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp are you guys still offering carrier freedom? | @269319 Hey there Gustavo! We sure are! Hit me up with a DM and I will get you everything you need! https://t.co/hzjqSun5Lf *TreBrewbaker
"Great! But the Customer Service team @115714 says we can't have one, while coverage in our home remains weak. Help? https://t.co/n6uuvfUctr | @535203 We regret to hear about your dissatisfaction. Please DM us your phone number, so that we may further research your concerns. Thank you!"
"Breakneck speeds here in downtown Tampa! Killing it, @115911 @TMobileHelp! I can almost view JPEGs. https://t.co/BF3feEW6mF | @535207 Woah that doesn't seem right at all Seth!  Hit me up and lets take a look at whats going on: https://t.co/fFwcGHx0L1 *TaylorMoon"
"Thank you @115911 for always showing full bars of 4g on my phone, but never actually getting service........ | @535218 That shouldn't be the case, Cassie. Keeping you connected is highly important! DM us details about when & where this happens. *KeithM"
@115913 Get different answers at your customer service 17 years with you. | @316546 @115913 We're John's Executive Social Media team and we truly want a resolution here. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice
"@115911 is a scam guys #TMobileTuesdays | @535226 Oh no! What makes you say that, Mikey? We want your #TMobileTuesdays to be amazing! DM us here with more info to assist you. *ValerieP"
@115913 Hey - Been a customer for 17 years!! Disappointed in your customer service. LIES!! | @316546 @115913 We always strive to be upfront and honest. Please DM us; we'd love to turn this all around. https://t.co/lH0SH5fy2m *MikeRice
"Making that switch to @115725 as soon as that iPhone X drops..@115714  it’s been a wild 6 years but ya BBQ’d! 😂😂 | @535256 You are a valued customer for us and we'd hate to lose your loyalty. Please, send us a DM, so we can improve your experience with us. -DP https://t.co/rMApsV8PQY"
"@115911 Im really starting to regret switching from Verizon. I can't get a competent person calling customer service, I was put on hold for 25 min and they never picked up and my $500 phone drops calls and can't get service under ground. I'm really up set. I need a call back! | @535268 Genevieve, we are so happy you are with us now and we want to assist you toward a perfect experience! Please DM us so we can chat. *TerriL"
"@115714  its a shame I pay 500 a month for 4 phones and I have such a hard time with your cs. 6000 a yr will now go to @115725. | @535272 This is really concerning to us. Please, send us a DM with more details of what is exactly your issue, so we can be able to help. -DP https://t.co/rMApsV8PQY"
"Shutout to @115714 @sprintcare for getting back to me and solving my problem so quick! Minot ND still sucks. | @302870 Very good speaking with you.  I did reach out to your Market Manager in that Minot, ND area so we shall see what he comes up with. -MB"
@115714 I hear T mobile is offering Netflix for new customers. 20 years of loyalty mean nothing to you. It's time to shop around. | @535291 This isn't the type of feedback we'll like to hear. We would like to look into this for you. Please send us a Direct message. -PP
"@115913 can I get a break. New phones didn't work w/my SD card. Now keeping ZMAX phones. Can I get a credit on my bill 4 inconvenience | @535306 @115913 We absolutely want to take great care of you here, Elaine. Please DM and we'll explore all options. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 my number was hijacked, your people said it was probably my fault but ends up you guys got hacked, silly me for believing a lie. | @535312 @115913 Your security is everything to us, Ezz and we want to take great care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 been waiting since sept28th for a response back from your customer service dept  #droppedtheball #TMobile | @535323 @115913 We absolutely want a resolution for you, Nick. We'll be reaching out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
".@115911 has just built a wall with Mexico (and Canada). North American non-US now limited to 5GB. https://t.co/gnCuhr0CHu | @136295 Oh my, no walls here! Our customers can still use high speed data there! DM me, I'll fill you in! https://t.co/hzjqSun5Lf *TreBrewbaker"
i have the maximum amount of internet signal yet somehow my internet service is still trash @115911 | @535354 No way! Shoot us a DM with more info to take a look at your coverage. I want to make sure you get the FAST #Magenta speeds! *ValerieP
"@115911 we are a small family who got evacuated from Puerto Rico, we lost our phones, and we need some help. | @317403 Oh no. MeiLani, we certainly want to assist in the best way possible in a time like this. Send us a DM so we can discuss more. *KeithM"
"@115714 Your in store customer service is horrible!! Waited hour and a half to get help from a rep and then for him to tell me he can't help | @535376 Please tell us, what was the reason for your store visit? We'd like to assist if we can. -KA"
"@115714 within 1% my ass... Why would your network be this shitty HERE? https://t.co/zD3nRrUAvx | @535377 Sounds like something we need to look into. Send me a DM, so I can get started. -KM"
How is even possible that sprint sucks when I’m connected to WiFi??? Please tell me @115714 | @535378 Let’s get it fixed. Please send us DM so we can further assist. -AT
"@115911 I bought Samsung S8+ from https://t.co/9ntrFLYKNs and Can't get unlocked. T-mobile is not having IMEI in their system. Help Me. | @535379 Hey Muhammad, can you send us a DM so we can look into this? We want to make sure you're able to get your device unlocked :) *ChanneyT"
Nor is this! @115911 @TMobileHelp https://t.co/CUkN3xq9LO | @200660 That does look a little on the slow side?  Please click https://t.co/IvLqMUwEUf to DM me.  Let's get you back up to speed STAT! *Frank Maez
@TMobileHelp  could y'all send one of the amazing people at @134924  my way. Got issues with my s8+ | @535385 Issues with your S8+?  I can't allow that on my watch!  Please click https://t.co/IvLqMUwEUf to DM me.  I've got your back! *Frank Maez
"@115913 @115911 very disappointed in the customer service. If this doesn’t get resolved I will be going to another carrier https://t.co/rZALgKgxki | @535390 @115913 We truly want to dive into this and reach a resolution for you, Dana. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp please help me with my V30 pre order. | @535400 Thanks for reaching out to us here at T-Force! I just wrote back to your DM and can't wait to help! https://t.co/hzjqSun5Lf *TreBrewbaker
@115911 I was successful at convert my wife to TMo. Retaining her will be the challenge. Keep up the good work | @188497 We're absolutely thrilled to have your wife as a member of our #MagentaFamily! If there's anything we can help he... https://t.co/uY1A5pWwWz
@TMobileHelp Any commitment from Apple on 600mhz in future phones after the iPhone 8 and X? | @535404 No info yet! You can always reach out to Apple also! We're all excited to what the future will bring with Apple devices! :) *EdBatangan
@TMobileHelp I won something a few weeks ago on t-Mobile Tuesdays and have not received my prize. Can you help? | @535413 Oh no! Definitely want to get you your prize!! 🎁 Shoot me a DM and let's get it to you ASAP! *SarahPearson
"@TMobileHelp gonna get any LG V30 in stock soon? | @535414 We will have more in stores shortly, but you can always get the V30 online! https://t.co/nThT0oiSKd *HillaryTurner"
@115911 @TMobileHelp someone needs to get this charge off my credit messing up my credit score. | @535415 Please DM us for more assistance. Thank you. *OscarT
"@115911 i try to ise muy $10 off at guess but his comes out when i paste my code #TMobileTuesday https://t.co/HLU7QrL4c5 | @535417 What are you treating yourself to, Mimissh? 😍 Send us a DM, so we can make sure that you can redeem your $10! *TarynS"
"@sprintcare enough of the automated calls 2 return my old devices Ive only had the box to send them back for 5 days and you’ve called twice! | @535440 We're definitely not trying to annoy you, we just want to make sure you remember to return the devices on time to avoid being charged."
"@115714 will y'all get the pixel 2? | @421227 At this time, this information is not available. However, plz stay tune to our Sprint newsroom, https://t.co/RaFdvTmR8M for updates. -JC"
"@TMobileHelp I'm in #boyleheights dropping calls... https://t.co/4vBqbayPCR | @248242 Dropped calls are totally not cool, Ken! Let's get this checked out right away - shoot me a DM! *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 @115913 And that they need to buy new T-Mobile iPhones to switch?  Doesn't seem very Un-carrier like to lie to older Americans. | @291383 @115913 We absolutely want to straighten this all out for your parents, Taylor. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp will the iPhone x be on the jump on demand. If so will it have a down payment? | @535484 I'm super excited for this device. I'd love to get you all the #MagentaDetails! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
"@TMobileHelp @115911 I was told I earned a gift card last week 4 referring a friend but was told to come back this week but it's not there. | @535507 Thank you Kyle for recruiting to our #MagentaArmy! Lets check that out for you right away, shoot us a DM https://t.co/znHA9pL0mM *BrendanLee"
.@sprintcare .@115714  still holding....seriously. unacceptable. #sprint https://t.co/gx15R7fiAU | @291590 Are you looking for the last time and date your love one make contact? Also you can check your bill on https://t.co/ItBiHtd2Y5. -JA
"Put the customer on hold until they hang up, couldn't beat it @115911 | @291382 That's definitely not normal, Thomas, but I'm here for you! I already replied to your DM and I'm looking forward to helping :) *ByronEdwards"
"hey @115911 pls get your act together, you have reps tht don't know wtf is going on in PR & id like to know when id be able to speak to fam | @535513 @115911 Staying connected is so so important I see we started working with you in DM lets chat about PR. https://t.co/EHqYValTw3 *MichaelPhillips"
@115911 @115913  where can I submit the note 8 BOGO promotion? | @71167 @115913 Hey! It's important to get that promotion submitted! DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
Just another update showing the crappy service @115911. Boo @115913. How about U focus on quality service? Fastest in the nation? Ha! https://t.co/hyyV7xGBTI | @277125 @115913 Keeping you connected is our top priority! Let's troubleshoot. Can you shoot a DM my way? https://t.co/c6ROkAqiws *HollyAdams
"@115911 Service shows 4G LTE but doesnt load anything, we were in St. Helena hoping to find out what was going on (the fires). https://t.co/md9rYn7vRC | @341685 Keeping you connected during every moment is our top focus. Send us a PM Christian and let us take a closer look for you. *JeremyJ"
"@115913 are you aware of this shitty @115911 online campaign? I hope it’s fake https://t.co/Dl31DoBA13 | @535529 @115913 Let's dive in and get some more details on this, Aaron. We're here for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
After months and months of fighting.  @115714 is finally clearing my account. I'm still out the months of payments w/o service but it's over https://t.co/iM6TnZPgik | @291452 We are glad Team @116447 was able to resolve your account concerns. Please let us know if there is anything else we can do for you! https://t.co/xvhHP4qr2Z
@115911 @115913. Coverage was horrible. please improve n/w coverage @32337   @32338 | @535554 @115913 Hi! I want you to have the best coverage available. Let's dig in and get tot he bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"Today, @115714 extorted $84 from my wife and blamed her for it despite following several employees instructions over multiple interactions. | @535565 Hi Jason, I am here to assist, please send a Direct message -AF"
@TMobileHelp having issues sending mms. Any outages in the Chicago area? | @535581 Oh no! We need to check that out right away! Send me a DM & I'll take a look for you ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
@TMobileHelp @115913 Loyal T-Mobile customer many years. Switched Jan 2017 to taxes/fees included but never got special pricing per FAQ. https://t.co/RJ2XuOTu6j | @535583 @115913 Hi Bill! An accurate bill is important and I 'd love to get tot he bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@115714 When I went to the store they only had two options one for $150 another for over $600. | @291900 Hi Victoria, we would really appreciate it if you can send us a private message. This would be concerning your account and we would -DR"
@TMobileHelp i have some questions on unlocking a phone who wants to help? | @535593 We've got your back! Send me a DM & we'll get you all the answers you're looking for today :) *AlexKimbrell https://t.co/GefRnVHVqu
@TMobileHelp question | @535622 Thank you for reaching out to us via DM. We are responding there now and know you're in good hands with us! We got you! *JonathanMacInnes
"Damn @115911 your network sucks! Progressively has gotten worse over time. | @254463 Whoa! We wouldn't want you to feel that way, Joey! Keeping you connected is our mission. DM us & let's follow up on things. *KeithM"
@115913 if you have an email I would gladly send you the story. | @304800 @115913 We are absolutely here for you and we truly want a resolution. We're just a DM away. https://t.co/lH0SH5fy2m *MikeRice
"@115911 Anyone there?  I activated service today and am having an issue.  Need help ASAP.  Can't call because SIM not properly activated (I think). | @182185 Hey Chili! Thanks so much for reaching out, let's make sure you're able to use that new line! Send us a DM and we can assist *ChanneyT"
@TMobileHelp does the pixel 2 promo have a specific start date? what if i don't receive my pixel 2 for 5-6 weeks from now? still qualify? | @535635 Hey there Karson! I'd love to take a look at that and make sure you're able to take advantage of that promo! Send... https://t.co/xSa3jPviCd
Excuse me @TMobileHelp I’m having a hard time being able to use the Nordstrom 10 off thingy | @535649 I love shopping and love a deal even more! Send a DM so we can look into this together please: https://t.co/9HjR7dkKQb *MarkMcLaughlin
I can take ALL my coins to VERIZON or T-Mobile!!! @115714 | @535651 We understand how you feel and we do apologize for any inconvenience that you've experienced thus far. Please DM us so can assist you. -KT
"Does @ATT @115714 @115911 @115725 know when cell service will be restored in the area #SantaRosa #santarosafire ? | @271830 We do not know when services will be restored however, we can take a look at the towers in your area. Send us a DM, so we can assist. -KW"
@115714 Why are you guys service going so slow?? 🤦🏽‍♀️ This is like an everyday thing. | @535685 Thank you for reaching out. I know the importance of having working service at all times. Please DM us for further assistance. - NN
@TMobileHelp hey I dm ed you all I really need assistance with my cell reception when you have a chance. | @535720 Just got your DM and am responding as we speak! Let's get you the service you deserve! Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu
"@115911 Please create a ""Mark as unread"" function for DIGITS. I use it for customer service for my business and it would be very helpful :) | @304881 Thanks for the suggestion. Always trying to improve! Don't hesitate to reach out in a DM if you have any other questions *ErikS"
"@115913  know this is asking a lot, could you PM me please on Data Breach?  Thank you. | @535745 @115913 Keeping your info secure is important. Check out this page, for all the info on our Privacy Policy: https://t.co/3nM2CdJIcO *AlissaFast"
"I have deleted my #TMobileTuesday app and suggest you do the same. We should not have to eat a @115911 shit sandwich and say it tasted good | @216776 Seems like you are having issues with our great #TmobileTuesdays app, send me a DM so we can help: https://t.co/dPHUAru2pc *MikeVance"
"@115911 I heard y’all paying for Netflix. Will you guys pay if I already have Netflix? | @535753 As long as you're on an eligible plan, we will cover your Netflix :) Check out this link here to see if you're on... https://t.co/m8cCw9K2Cw"
@TMobileHelp horrible reception inside SLC..  is this normal ? | @535760 I would love to take a look at that coverage issue you are having! Shoot me a DM and I can certainly take a look!... https://t.co/DU0mPkXFgz
"@115911 i'm guessing the only way we can win the big prizes from #TMobileTuesdays is on Twitter now and not playing on the app? | @117986 We're keeping the app fresh, so the contests/prizes will vary! Just be sure to check back each week :D *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 Looks like @ATT employees respect me for joining Team Magenta! #HR4HR https://t.co/OXMHqEh63c | @535781 We'd love to have you! Meet us back into your DM, so we can finish chatting. :) *SophyaBates"
@TMobileHelp four out of five people in my family didn’t get the Nordstrom gift card.. Is it only one per plan?:( | @535784 This offer was for a limited amount of customers - but we've got lots of other offers available! https://t.co/lOqKyEirmq *ReillyLeritz
"@sprintcare my data connection is shit. If this keeps happening I'm switching back to tmobile or Vodafone | @535805 This definitely not the way we want our customers to feel! Please send us a DM, so we can further assist you with this situation. -GP. https://t.co/rMApsVqrfy"
@TMobileHelp what’s with the data deception? I’ve been showing full bars on my iPad Air 2 but Netflix is not loading? 🤷🏻‍♂️ | @535807 No Netflix?! Sounds like a horror movie in itself! Let's check this out ASAP - send me a DM! *AlexKimbrell  https://t.co/GefRnVqkyW
"I wish wireless providers let you try them out before chaining you for two years. @ATT @115725 @115911 @115714 | @535831 Hey Brian! Actually, with Sprint you have 14 days to try out the service without being liable for service and device charges. -Deedee"
@115911 @115913 explain this please. Another hack??? https://t.co/l5BbZVyEZj | @535834 @115913 Hello. Keeping your information secure is  important to us. Check out our privacy policy here: https://t.co/3nM2Ce1jBo *AlissaFast
@115911 I will be 18 soon and I will be paying my own plan by myself can 8 plus be used on prepaid or one plus | @535835 Hey there Lia you should be able to use your favorite phone on either our prepaid or one plus plans. If you have ... https://t.co/ZsqfMC0DtC
"Yoo @115714 y’all wanna fix my screen so I can upgrade my phone? | @535847 Oh man, I know how that can be. I’ll take care of this for you right now! Please send us a DM lets get started. . -MM https://t.co/rMApsVqrfy"
@115913 @115911 the network in my area in Bellevue is very weak. Can this be fixed? It’s been like this for the last few months. 😒 | @535854 @115913 Hi! You deserve only the best service out there! DM us and we'll check this out! https://t.co/3sF8qoXrvZ *AlissaFast
@115913 hey your customer service repeatedly told me I couldn’t use the Apple sim that came with my new iPad. Can you set them straight | @535865 @115913 Hi Robert! We're here for you and we'd love to help. DM us so we can get started. https://t.co/3sF8qoXrvZ *AlissaFast
"Really tired of all these missing texts @125607 
When I miss texts from wife, that's a problemo @115911 looking at you too | @477401 This sounds like a job for T-Force! 😎 Send us a DM, Rigo and we'll investigate your text situation further! #WeveGotYourBack *HeatherSaenz"
@TMobileHelp major fail this week for customer service. lets see how ya do tomorrow when I call 611 - 10 yr + loyal customer. | @535888 Hey Jason! We can get you taken cared of here on Twitter! Just shoot us a DM and we can get started! https://t.co/znHA9ptpve *BrendanLee
"What I'd like to know tho is WHY, 3 weeks after hurricane María @115714 still ain't providing proper service in Puerto Rico!!!!! Carajo!!!! | @535907 We apologize for the situation that you're experiencing. Please send us a Direct Message, so that we can further assist you. -MM."
"(2/2) I received 3 texts at 1:27 letting me know I had used 90%, 100%, and 75% of my data... in that order. Thanks for the heads up @115714. | @535941 We completely understand your frustration, allows us the opportunity to assist you. Please DM us, so we can further help you from here. -LR. https://t.co/rMApsV8PQY"
"I cannot stand @115714 y’all really suck my wordd | @535945 Hello! We're so sorry to hear that. Please reach us trough DM, we'll be more than glad to assist you today. - SB https://t.co/rMApsV8PQY"
"@115913 seriously love T-Mobile and helping the customer. Any jobs @ support / call centers in Los Angeles? I’m legally blind; retail store would rad if I was able to look at things up close. | @195688 @115913 Hey, Matt! It'd be awesome to have you on our team! For the latest openings, check here: https://t.co/Bc0EAZw4PV Good luck! *NicholasTomchik"
"https://t.co/af6WV3TSdJ @115913 not cool, man... What are you doing to fix this? What is my exposure? Is my 2 factor auth compromised? | @536022 @115913 Rest assured that if any information of your info had been compromised, we would notify you ASAP. DM https://t.co/PUCbqyZK4U *RachaelTansey"
"@115913 How is the progress with restoring service too all those in need for N. Cal fires...Service is down and out!
#RestoreserviceASAP | @536023 @115913 Hey, David! We're glad to see you're safe, but would love to talk through this. DM us, please. https://t.co/ZxXpYRedaq *NicholasTomchik"
"Tweeting with @115714 service.

How a__ y_u gonna _e a__e, h_ll_ _an y_u _ere me? | @452827 Sounds like something I can help with! When did it start? What's your nearest cross street and ZIP? I'll check for outages nearby. -MM https://t.co/rMApsV8PQY"
"@115913 @115911 @TMobileHelp #HELPME #TMobile https://t.co/AtVQEQfsJ4 | @128734 @115913 We don't want to see you late, Gio, DM us so we can find out the status of your submission https://t.co/PUCbqyZK4U *RachaelTansey"
@TMobileHelp Are your severs down? Trying to pay my bill on app or website won't connect. Phone is also running extra slow on LTE | @536035 I can lend a hand!! Let me check to see what's going on with your data and the online portal. DM me https://t.co/wnPk0Kpe5r. *BrittanyJones
"@TMobileHelp @115911 what the heck is going on with ur servers? I need to make a payment before work and the phone hold time is over an hr | @536055 Hey, Paul! T-Force is happy to help get this checked off your to-do list! Send us a DM and complete this link  https://t.co/xKtJVN8Bbn!"
"Honestly @115714 is garbage | @536178 We don't want you to feel this way Gabe leave, customer. Holla us in our DM, so we can review your concerns & why you feel this way. - SP"
@115911 @115913 connected to LTE but connection so slow that Pandora song can't stream uninterrupted. Problem since Friday last week | @525842 @115913 Let’s see what we can do to get you back on the fast track. Please send a DM our way for help https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 works great ,better then @ATT in a lot of places. And there @TMobileHelp is the best.#uncarier | @472190 Thanks for the shout out!! We hear the #MagentaPride loud and clear! Thanks for sticking with the Uncarrier. *PatrickMcHenry"
"@116447  I tried to send you a DM but cant, is there another method? After 13 years, I am trying to cancel due to your customer svc. | @536219 This is not the type of feedback we like to hear. We will reach out to address your concerns further today. Team @116447"
".@115911 @115913 a comment ? Seems pretty bad to me ... https://t.co/sMKZ57ee0s | @351230 @115913 Hey! We're all about privacy and security. DM us with Qs, so we can address your concerns. https://t.co/ZxXpYRvOz0 *NicholasTomchik"
"@115714 everyday all day this is the pathetic service from this sh t show of a company https://t.co/9pkt7hrCeB | @217320 I want to look into this for you please give me a chance. Please send us a Direct Message, so that we can further assist you. -AC"
"@115911 I can't believe you could cancel my daughter's number while she is in school abroad. Not a customer friendly policy. | @536299 Can you tell us more about this in a DM Roberta? I know it's important that your daughter can be contacted, so we'll look into it. *KaeW"
@115714 ALMOST A MONTH AFTER MARÍA AND STILL NO SERVICE | @406993 We do apologize for the inconvinience caused. We are working hard to get everything fixed. Once again sorry. - LP
@115714  I service last 40 min sprint can I get a refund https://t.co/wYPw9hP6wt | @217320 I understand how you frustrated this situation can be. Please follow us by sending a DM for further assistance. Sprint Cares. -AC
"@115911 @115913 your directions are wrong and I've been hung up on and the car doesn't know how to activate phone. #notsimple #helpme https://t.co/RhWbd4zrxn | @536396 @115913 Let's get this all straightened out for you, Ash-Li. Please send a DM our way; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
@115911 you guys need to fix your app. Most of the time I can’t log in because it gets stuck on “processing” and then it crashes 😐 | @536397 We'd be happy to troubleshoot this for you John! DM us and we'll get started. *KananiB
"@TMobileHelp you’re amazing. Thank you for everything you do. | @536417 Aw, shucks! We think you're pretty amazing yourself! This right here is why the UnCarrier fam is the BEST! #MagentaFamily *SageMcGowan"
"21 días sin señal en el área de Sabana Grande @125241
La telecomunicación sacó F en este desastre. | @536446 Muchas gracias por contactarnos, lamentamos estos inconveniente. Estamos trabajando arduamente para restablecer los servicios. -JM"
"When you authorize a payment and it's been more than a week since and just now taking it out of the account. Namely talking to you @115714 https://t.co/uJR8Ivudjz | @536502 Thanks for reaching us, This is very concerning to us, please send us a private message with more details so we can assist you. - JA"
"@TMobileHelp @115913 It appears once again the tower in Bolingbrook, IL is out. 2nd time this week. #NotAHappyCamper | @536508 @115913 It's super important to us that your service is working great, Mike. Please DM us and we'll check this out: https://t.co/cuEwtd2epS *DanKing"
"@115714 so my teacher discount is only $5.70 on a promised 19%    yet my bill is $110. @115725 HMU | @536516 Hey Jon, we truly would like to assist you on that specific issue. Please DM us so we can figure this out together. Thank you. Ange L"
What's the point of unlimited data if it doesn't work AT ALL. Smh @115911 | @307202 You're right and I feel ya 100% Send us a DM so we can get this turned around! We want you taking advantage of that unlimited! *ElleA
@115911 do you offer a Wi-Fi hotspot plan that I can add to my plan? | @536560 We have many options that include hotspot on your existing voiceline or separate hotspot line all together. Send us a DM for help *JasmineS
"My dream job at T-Mobile just opened up . YESSSSSSSSSSSSSSS. Clicking the link gives error message though -sigh- :( #neverlucky @115913 | @536565 @115913 Hey there, Austin. We want to check this out with you. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115911 LTE down in DC. 3rd time in 6 months service has literally been non-existent. Unbelievable @115913 | @536566 @115913 We're all about making sure your service is working great. Please DM us the address you're seeing this at: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp how come your website never ever works https://t.co/LntsAgr8yk | @536578 Good morning! I’m TJ and I’ll be your #MagentaGuide. Thanks for your patience during such a popular time. Send a DM on over! *TJEllwood
"@115911 @115913 
So there’s a major issue going with assurance or Trading a phone in with JUMP is a scam | @375600 @115913 That shouldn't be your experience with JUMP at all, DM me and we'll check this out right away https://t.co/Nr93OTtXRx *TaylorBest"
Hey @115725 @115911 @115714 @122986 broke my phone and won't replace it. Who wants to take away my four lines from @169291 ? | @536615 Hey! We would be happy to have u. Plz click this link https://t.co/BmkZLk6NxT for more information on the switch to Sprint promotion. - IR
"@sprintcare para cuando la señaaaaaal 😒 | @536650 ¡Hola! No tenemos una fecha específica aún, pero estamos trabajando diligentemente para restablecer el servicio lo más pronto posible. -VS"
"@115714 service sucks so bad! I cant ever get any signal anywhere yet im paying almost 300$ for 2 lines. I should of went with @ATT 🤬😒 | @536651 Allow us to take a look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115911 ... This close in deactivating my account, I am a loyal customer and u all are unable to do 1 thing.Shouldn't  take 3dys | @367085 Thanks so much for being an amazing customer for so long! I definitely want to help, send me a DM here https://t.co/gU6UH2rJT8 *DanLawrence"
New phone added to my unlimited plan plus phone lease fee =$70 plus tax a month increase with @115714 @sprintcare. That’s crazy!! | @536659 The price of the added line and phone lease all depend on the type of phone. Would you like to discuss phones that are more economical? -SW
"I just checked my phone and it says ‘no service’... y’all still living in 1975 @115911 | @515899 Staying connected is important in every decade, Sergio, so we've got to deliver! DM us so we can check this out for you. *WhitneyJ"
is anyone else in NY having @115911 issues?  data / LTE not working - can't send messages or get emails :/ | @536693 Staying connected is important for me as well. Let's figure out what may be causing these issues for you. Send us a DM. *JasmineS
I have @115714 LTE and I can’t even get iMessages https://t.co/cfi4LCxihO | @536702 Imessages is an ap that is run by Apple.  It uses Sprint data and according to the screenshot you are getting good signal. Pm us 4 help
"Fuck you, @115911 
Y’all got me out here paying $300 per month but my service slow as hell EVEN WITH WIFI. “Unlimited everything” my ass. | @477075 Although you don't sound like much of a ""sweety"" we want to look into bettering your service and lowering your bill. Send us a DM. *KaeW"
@115911 someone is running a scam using ur name! Better take them down @115913 @TMobileHelp https://t.co/bd0ZHSnqGs | @536725 @115913 Thanks for reaching out. Please send a DM our way so we can check this out with you: https://t.co/cuEwtd2epS *DanKing
"@115911 is there an outage in Hollywood,  do? No signal | @536812 Nothing's been reported, but keeping you connected is super important to us so we've got to assist! DM us so we can take a look. *WhitneyJ"
"@115911 has Straight Up the BEST costumer service team! What ya think? @33428 Pete Harman, you are crazy cool! https://t.co/1pr5rhxTl8 | @292570 Thank you so much for that wonderful tweet! :) I have made sure to share this with our whole team! Nice job, Peter! 💪😎🌟 *PatrickUllmann"
"@115911 hi, can someone help me model an unlimited plan? w/ Apple Watch cellular.  I’d like to get an idea of the monthly price.  Thanks! | @536861 We'd love to get you some answers Carla! Are you a current customer? DM us with account details so we can get you some answers. *WhitneyJ"
@115911 u guys need 2 work on ur customer srvc policies Thanx 2 ur stellar team you're losing a $322 monthly account over $90 #uncarrier | @536888 Oh gosh! Making sure you have a great experience is important to us. DM us here with more info and we'll assist you ASAP. *ValerieP
CNET: Bug reportedly exposed T-Mobile customers' personal data. https://t.co/uBqjOYM6oT @115911 @115913 am I affected by this? | @297099 @115913 Rest assured if any of your personal information has been compromised we will notify you. We take privacy & security seriously *MariahDaigle
"@115714 wants to help me help my iPhone send text during phone calls https://t.co/p4Ff5ujxUh | @298617 We can assist you if you let us, we would need for you to DM us in order to do so. We want all our Sprint customers to be satisfied. -BG"
"- @sprintcare why is my phone unlocked to support uicc? | @536933 Hello there, what can I do for you? Please, provide us with more details about your concern for us to get a better understanding. - FS"
"@TMobileHelp Hey tmo help, my tmobile is giving me a 502 bad gateway error. You might wanna get that fixed. | @536983 Have no fear, Danny Boy is here! I'm your superhero here to save the day! Click my face to DM! https://t.co/oIBK3mlmoz *DannyHarvey"
@115714 is just as bad as I thought it'd be. I can't do shit. Can't wait till I can go back to AT&T and actually have service all the time 🙄 | @537019 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"@115714 or @115725 .. currently sprint | @537022 Odiariamos perder a uno de nuestros clientes. Por favor, envienos un mensaje privado para poder asistirle. - EG https://t.co/rMApsV8PQY"
"Spoke to the expert @115714 store here about my Sprint GS7 that won’t activate on their network. No answer yet.

https://t.co/DEvURtjphk | @222099 Please keep us updated to the outcome of the visit. So we would know if or when you get a solution to your issue at hand. -JN"
"There is zero value in having an account with @115714 | @537034 This isn't the feedback we wish to receive. Please, send us a DM, so that we can further assist you. - FS"
@115714 been a customer since early 2000's and I need someone to contact me asap about your customer service | @537036 This concerns us. Customer service is one of our main priorities. Please allow us  to turn this around. Pls DM us your contact number.
"@115911 @118302 What do i have to do to get a phone that doesn't have problems?! I just put in a warranty claim to get a 2nd V20 in 5 months! | @537066 Totally get the need to have a phone that just works! We're here to help if you need us, just shoot over a DM. *JPL"
"@AppleSupport @115911 my pictures been coming out blurry, and my phone makes a noise after i take the picture or go to my camera period. | @537070 We don't want anything to get in the way of your selfies! Send us a DM and we'll take a look! *MelJ"
"Physical damage not physical damage @115911 I'm tired of  your customer service. | @537071 Sounds like you got concerns with a device, Marco. We can help. DM us with more details. *JPL"
"@TMobileHelp just received a update on my S8+ Which is updated automatically but I was wondering if I could see what updates did I receive | @412333 It's always good to keep your phone up to date! Let's see what your update brings. https://t.co/6NxKsl5RJm DM me, please. :) *JoshHenegar"
@115913 @115911 price / perks are great but i have terrible 1 bar service at home.. if wasnt for strong wifi i have it would suck... | @537085 @115913 I know firsthand just how essential it is to have service at home. DM me so we can check this out https://t.co/Nr93OTtXRx *TaylorBest
@115714 perpetual sh t show. No service last 2:40 you owe me money sprint https://t.co/7yzpfiRxQ4 | @217320 Thank you for your post today. I'd like to work with you on this please send me a DM to provide you with information. Sprint Cares. -AC
@115714 perpetual sh t show. No service last 2:40 you owe me money sprint https://t.co/7yzpfiRxQ4 | @217320 Hi US Blues- Please send me a DM to further assist you concerning your issue I want to work with you on this. Sprint Cares. -AC
"@115714 someone from Sprint is messing with my account and they tryna put that on my bill y all, I'm being harass by my own cel company | @335131 This is deeply troubling and certainly not the feedback we want from a valued customer. Please send us a DM to further assist you. -CO"
"Thinking about leaving @115714 the customer service along with customer loyalty is trash. | @336930 So sorry to hear that. I’m on it!  What's wrong? Why do you feel this way? Please send us a DM, so that we can further assist you. - MJ"
@115911 @115913 I’m thinking of switching to T-Mobile from AT&T but do you offer a 20% employer discount like AT&T does on the service? | @537115 @115913 Magenta would look fantastic on you! We already have cost efficient plans so no additional discounts https://t.co/RaKojihfeq *TaylorBest
"@115911 , I love you guys but it's inexcusable that I have almost no connection in South Lake Union on Westlake Ave, I'm in the heart of DT Seattle with no service. | @117985 Anyone with a smokin j profile picture deserves a top notch mobile connection. Come on over to DM John and let us check it out. *JeremyJ"
@115913 our company live streams from Orlando parks. Upgraded from metro to T. Disappointed. Constant freezing during streaming w/note 8 | @316129 @115913 We’re here to help and want you to have the best possible network connection. DM us for help https://t.co/Nr93OTtXRx *TaylorBest
"@115913, if I knew how much bs it was to switch to T-Mobile from Verizon with my pixel phone. I would've stayed with Verizon. I want my money back.#toogoodtobetrue | @537153 @115913 That's not what we like to hear at all, Jordan. DM me and we'll help with whatever is going on https://t.co/Nr93OTLzg7 *TaylorBest"
"@115911 haven’t even begun service yet and you’ve already lied to me 3x and done jack shit to right your wrongs. Fantastic service. | @537161 Hi Justin! We want to make sure your experience with us is seamless. Please, send us a DM with details so we can make this right. *WhitneyJ"
"T-mobile has done it again! It makes me sick to know I have done business with this company for almost 20 years! @115913 @115911 | @321410 @115913 It sounds like you're needing some help. Not to worry, that's what we do best. DM me? https://t.co/c6ROkAqiws *HollyAdams"
You know just thinking about @115913 @115911 I’m paying 700 ish every month and I’m grandfathered plan .... https://t.co/NTikc4EjJI | @537202 @115913 We'd love the chance to check out your plan and billing with you. Please send us a DM so we can assist. Thank you. *CassyFitzgerald
@sprintcare hey can u help re premium charges? | @537206 Good evening! We sure can. DM us so we can further assist you. - JC
Literally the worst customer service I have ever experienced with @115714 #Bye | @537207 Hello John! This worries us. We don't want you to feel this way with our services. Could you please tell us what is going on? -AR
My service is trash today and I just paid my bill yesterday so what's up? @115911 | @537241 That should never be the case! I'm all about staying connected so I get how important this is. DM us so we can take a closer look. *WhitneyJ
"Ever since I switched phones my internet has been SOOOOO SLOOOWW why @115911 ?! I’m about 2 seconds away from switching to @ATT | @537256 Whoa, Natalia! Don't do that! Speed is super important to me so I get it. DM us so we can check this out for you ASAP! *WhitneyJ"
Been having lots of tech issues & not great customer service on calls BUT both @35623 & @TMobileHelp solved my problems 100% via Twitter! | @307202 T-Force is always here to help you! If you need anything please don't hesitate to reach out  We are here to help you! *PeterLabrecque
"I love my #iPhone7Plus thank your #sprint for all the #UNLIMITED data #great for all my #apps #TWICE #twitter #facebook Instagram #pornhub | @537395 We're happy to know you're satisfied with your device. If you need any help going forward, let us know. Have a great day. Sprint. -MM"
Having really poor data connection on a new plan!! What gives?!? Help?!?@TMobileHelp @115913 | @428216 @115913 We’d love to see what’s going on with the coverage in your area. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest
"I was a happy customer until I needed good customer service and @115911 failed completely. 4 calls to buy a new phone and nothing | @537448 Hi Essence! We can't have you feeling that way! We're here to make this right for you! Please, send us a DM so can assist! *WhitneyJ"
@158861 went to AT&T they didn’t have any V30’s I know the v30+ comes out tomorrow @115714 should I be worried they won’t have it? | @537509 Good afternoon. The LG V30 does launch on 10/13/2017. If you want you can check your closest Corporate Sprint store for availabiltiy
"@sprintcare @115714  has the worst customer service. Nothing but a bunch of liars. reps dont even read the notes on file. #garbage | @537511 Hey @49719, we sincerely would love to know why you feel this way and change your idea of Sprint. Please send us a DM. Thank you. Ange L"
"@115911 by uncarrier, they also mean un-American call centers that will make you frustrated and regretful for having their service. | @537532 Hey Khari, we always want to make sure you receive excellent service. Send me a DM so I can help: https://t.co/QIHNBDHoV8. *LaurenWalker"
"Guess what?!? Disconnected again by @115714! Other cell phone carriers, make me an offer! | @387921 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. DM us to get this resolved -Maria Q"
@TMobileHelp y’all are garbage | @537564 I’d be happy to help change your mind! Send me a DM & I’ll take excellent care of you! <3 https://t.co/8bwUUpcpQf *ChristalleBarron
"Hey @115714 your data speeds are literally useless everywhere I go. Get it together please. | @537566 Hi there! We'd like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -AA"
@sprintcare you’re costumer service rep I had on the phone was terrible! SMH | @537570 This is not the experience we want you to have. Were you able to get your issue addressed? -RL
"@115911 I had no data for 12+ hours + customer svc is giving me different reasons why. Is there a manager or leader I can connect with? | @537593 I know how important it is to stay connected, Dominique and I want to make sure we look into this. DM us here to assist you. *ValerieP"
@115913 may I know why @115911 started charging calls made to free conference? | @537595 @115913 Hey Pastor! Shoot a DM my way and we'll ensure all your concerns are squared away https://t.co/Nr93OTtXRx *TaylorBest
"can I at leasttttt have service in my own house? or is that too much to ask for @115714 | @537600 We understand how frustrating that can be, let's get this issue resolved right away! Please send us a DM to further assist you. -KM"
@115714 has the worst service in America | @537604 Hey there! Thank your for reaching out to us. Let's check on that service for you. Shoot me a DM so I can further assist you. -SH
"@115714 I CANT CATCH UP ON MY BILL IF YOU KEEP THROWING NEW CHARGES MY WAY FUCK YOU | @537609 This is really concerning to us. Please, send us a DM with more details of what is exactly your issue, so we can be able to help. -DP https://t.co/rMApsV8PQY"
"hey um @115911 , my DD id and pin isn’t working for tmobile tuesdays 🤔 | @537641 Hmmm let's take a look, Briana. Send us a DM and we'll see what's up *ErikS"
"#T-mobile t-Mobile @115911 @115911 don’t care about there’s customers at all https://t.co/bHFHl5VEGw | @537645 We always want everything to be 💯, Rozonda. Send us a DM and we'll make sure you feel loved. 💘 *TarynS"
"So over @115714 & this expensive bill, 1 line & I don't even have unlimited data  ❌ !!!! | @537647 Hello there! Thank you for bringing this out to us. We'd like to take care of this situation. Please send us a DM for further assistance -AR"
Anyone have iPhone forever? How does it work? @115714 | @537693 Hey there! iPhone Forever gives you the flexibility to upgrade to next iPhone generation after completing 12 consecutive payments. -LC
@115714 the fact that you reduce data speed on unlimited data is ass backwards and ridiculous. You will be left behind... | @537764 Hello! We want to help. Follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F. https://t.co/rMApsV8PQY
@115911  You have no problem posting bills but have lousy customer service at resolving issues.  AT&T is starting to look better & better. | @313629 Hello Sheree! We here you! I did send you a DM! Please meet me there! I want to help you out and get you taken care of! *MelissaWarren
"3 out of 4 bars with LTE and I still can’t load anything on my phone. Damn @115714 , wtf am I paying for? | @537786 Thank you for bringing this to our attention. We'd like to review this matter, please DM us to further assist you. -JT https://t.co/rMApsV8PQY"
Hopefully all will work well tomorrow @ @115714 and we can get this done and over with. 😅 | @537791 We look forward in making things better. We are always here for you. -LL
"@115714 
help with porting number | @537825 We would like 2 provide u with some steps 2 check ur port eligibility. Please send us a Direct Message, so that we can further assist u. -TR"
"@115911 canceled my account. Cont. to get charged. 3 months and 600 dollars later. Crazy amount of phone calls. Worst customer service ever. Don’t ever use @115911 | @537908 Hiya, Brent! We understand how frustrating this must be and would like to talk to you about this! DM us so we can get you squared away! *MelindaR"
"@115714 I just told you the issue! Yall can see where I’m posting this shit from! Don’t act brand new, fix the got damn coverage man! | @537928 This is really concerning to us. Please, send us a DM with more details of what is exactly your issue, so we can be able to assist you. -DP https://t.co/rMApsV8PQY"
"@115913 I'm trapped by AT&T have 6s+ and gf has an iPhone 5. Trying to pay final 60k on house so we can't get new phones or Svc. Help | @537929 @115913 We'd love to have you on #TeamMagenta, DM me if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest"
"Unfortunately switching from AT&T to @115911 has been much more problematic than expected. Might have to switch back.  Cc @115913 | @537934 @115913 I want this to be a smooth process for you, Vipe. Please DM us and we'll sort this out. https://t.co/lH0SH5fy2m *MikeRice"
@115911 I'm unable to receive text messages. I can duplicate it from multiple iOS devices. My device is a Samsung SM-G930F | @451026 Yikes! I know how important my text messages are and I want to make sure yours are going through. DM us here and we'll assist you *ValerieP
@115714 your service sucks and I'm getting sick of it. Almost 10 years and you still can't get signal out?! | @537965 This is not the feedback we like to hear from our customers. Can you please send me a DM along with your cross street and ZIP code. -NW
"@115911 Apple watch shows up as $20, it should be $10, whats going on? | @537976 Let's get you some clarity on this, Tyler. Please send us a DM and we'll be glad to clear things up so you can enjoy the savings! *KeithM"
"@115714 My Bill Ain’t Due Until Another 15 Days... Ya Got My Shit Moving Like I Ain’t Pay My Bill Since I Got The Shit 📱 ? | @537993 Hey there! I'm sorry for the trouble, let's get this fixed for you. Please send us a Direct Message, so that we can further assist you. -SH"
@115913 @115911 @115714 TMobile please show Sprint how to offer a gift that is worthwhile and usable. This honestly stinks! https://t.co/JjJEgdc6lB | @537997 Sprint has some of the best and most affordable offers. We strive 2 provide the best customer service to all. How may we b of assistance?-DD
Who wants my cell phone business? #Sprint #TMobile #MetroPCS | @366592 We would be happy to accept you into our Sprint family. Send me a DM so I can provide you information on our products and services. -SH
"How Do We Draw a #Privacy Line? | @39182 @115714 @39183 @39184 #4thAmendment #IoT https://t.co/1swA9lw2Yc | @538043 Hello! We'll be happy to help you. Please send us a Direct Message with details about your concern, so that we can assist you further. -S M https://t.co/rMApsV8PQY"
@115714 @sprintcare I have called numerous times to reorder the #magicbox but orders never seem to get placed ? ? ? Shouldnt be this hard ! https://t.co/HpM53oF2Rc | @191555 Team @116447 will review the interactions on your account and reach out shortly with more information. https://t.co/CwZfJ5Qlps
"@ATT sucks what can y’all get me @115911 and @115714 ? not you @115725 I’m not tryin to have to get a loan of a million dollars 💁🏻‍♂️🔥📱💵💸💰 | @538046 Hey there! We would be happy to have you as a part of our Sprint Family. Shoot us a DM, so that we can assist! We value our customers. -KC"
Soooo @115714 @115725 @ATT who’s running specials since @115911 can’t get it right? | @365303 Hey there! We have specials offering for our new customers. Please DM so I can provide you with information on our current promotions. -SH
https://t.co/jWjgb3787j @115911 @TMobileHelp what the??? | @538076 That's right! Check out more info here: https://t.co/VfbSr1y8Sm DM us if you have any more questions! https://t.co/hsJ4QA1iRD *RachelMartin
@115911 how I pay my bill and my service don’t work??? What was the purpose of my paying my bill if my phone wasn’t gone work | @538077 I know that you need your service on point. I can definitely help get things back up and running. Shoot me a DM so I can assist. *JPL
I hate @115714 | @538093 That doesn't sound fun. What's going on? We want to help you. - AP
"@115714 a support tech told me your website is currently under maintenance. When will it be back up so I️ can order my new iPhone? | @538094 Hi. Please, DM us to review this. - GS https://t.co/rMApsV8PQY"
"@sprintcare Im at the service add ons page online & cannot continue to activate my new phone. I click continue & nothing happens but can cancel or start over. | @538095 I hate to hear your having issues, send us a dm and we can help activate your phone for you here.  CONGRATULATIONS on your new phone!"
@115714 is there a reason why I can never get more than 1mbps down even though I have a gs8 and live right outside of D.C.? https://t.co/amhlyGsVQW | @538096 Hey JT! Can you please send us a private message so that we can further assist you. -KA
"@sprintcare I have called 3 TIMES to have my phone unlocked. I have paid $835 to have my phone unlocked.  I keep getting emails saying my phone can’t be unlocked because
1. I need to make a payment...is $835 not enough?!
2. The device is under contract...I OWN GHE DEVICE. | @364096 Please send me a private message I will be happy to assist you with resolution. -FR"
"@sprintcare your website sucks! I've hit ""resend code"" 3 friggin times now and guess what? No friggin code! #FAIL #sprint #crappydesign | @538097 Hi! Please send us a DM and we'll see how we can help. We'll be waiting. - MP https://t.co/rMApsV8PQY"
Frustrated that after software update on my @125607 Galaxy S6 my @115714 phone doesn't seem to get data service to stream even with 4-5 bars LTE. | @538098 Is it also related to voice or text? Does it happen in one or multiple locations? Please DM us so we can help. 2/2 - AP
Frustrated that after software update on my @125607 Galaxy S6 my @115714 phone doesn't seem to get data service to stream even with 4-5 bars LTE. | @538098 Let's work together to get this fixed. How long has the issue been happening? 1/2 - AP
. @115714 needs to get it together seeing as how I haven't had data all month when I'm on an unlimited plan 👍 | @538099 Hi there! I'll be more than happy to help you. Please send us a Direct Message to take a look at this and further assist you. - FE https://t.co/rMApsV8PQY
Anyone else’s phone not working right off of WiFi?? #Sprint @115714 | @538100 What type of issues are you noticing right now with your service? When did you begin to experience said issues? - JF
@115714 y’all wilding too | @490077 Hey! Hope you’re doing well today. How can we help? - AP
"Leaving @115911 for @115714. Much better covg, service & deals in LA. | @538101 Welcome - Have you had the chance to visit https://t.co/0qT1rLBLtN? Amazing promotions are available! -MB"
"Leaving @115911 for @115714. Much better covg, service & deals in LA. | @538101 We definitely don't want to lose you, Nicholas! Anything we can do to win you back? DM us, let's chat about it. *WhitneyJ"
"Sprint is fucking trash! They have the worst LTE, they worst plans, they have the worst customer service of all time @115714 | @538109 This is not the feedback we like to hear. Plz send me a DM along with your cross street and ZIP code so I may address your issues. -NW"
"If I were on my deathbed my last words would be “never get @115911 “ | @538135 Ouch. Why would you say that, Cholula. We want to hear about your concerns. Send us a DM. *KeithM"
"So disappointed! An employee @115911 committed fraud and I emailed @115913 and no response. I’ve been a customer for years! | @538144 @115913 We truly want to get to the bottom of this and take great care of you, Sacha. Please DM us. https://t.co/lH0SH5x9qW *MikeRice"
"@TMobileHelp Please check your DMs | @426635 Hi there my name is Kristen , I am happy you with any questions about out Mobile Without Borders.  Can you please... https://t.co/sENVDr402s"
man what in the FUCK going on with y’all service @115911 | @538152 Oh no! What are you experiencing? I want your coverage to be spot on! DM us here and we'll take a look at your coverage ASAP. *ValerieP
@TMobileHelp I have T-Mobile One.. with 2 lines.. how do I get the Netflix subscription? | @538158 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker
@TMobileHelp hello please I need help on my HTC One m9 | @538185 Hello there! I can absolutely help you with your HTC One M9! Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
"Good. I like @115714 exactly how they are. Getting better every year and I like taking vacations with the savings. 🤷🏽‍♂️ #WorksForMe https://t.co/bkbiNFlJXt | @538213 You're feedback is truly appreciated. Thanks so much for your vote on confidence in us, and for moving forward with Sprint! -NW"
"@sprintcare what's the point of being connected to WiFi 98% of the day, if you still tap my Mobile Data while connected to it? | @128124 Hey MC. We would like to thank you for reaching out to us. Would you please send us a DM so we can discuss it please? Thank you. AL"
"So @sprintcare couldn't bother to send me my final bill to have @115725 pay off my lease but they can send to collections. 😠 | @438309 Hey there Travis. Can you please send us a DM, so that we can be able to further assist with the billing issue you're currently having? -TC"
Tired of @115714 and the sorry ass service 😡 | @538269 This is not the feedback we like to hear. Can U please send me a DM with your cross street and ZIP code so I may look into the area. -NW
"And they don’t answer the questions correctly smfh @115714 this is how you treat a customer of almost 10 years | @538301 That is definitely not the impression we want to have about our service. Can you please send us a DM, for further assistance? -TC"
@115913 @115911 https://t.co/1Z6vjlXs6P | @134970 @115913 We are truly committed to a resolution for you and we'll be reaching out in DM shortly. https://t.co/lH0SH5x9qW *MikeRice
"Im having some major issues with you guys @sprintcare @115714 it has to be a better way to handle things does anyone care?!?!?!?!? | @538316 This is really concerning to us. Please, send us a DM with more details of what is exactly going on. We'd be waiting your response. -DP https://t.co/rMApsV8PQY"
@115913 wondering why long term customers pay an activation fee on $800 new phones in-store/shipping over the phone? Don't I pay enough? | @538324 @115913 We always want to take great care of you and offer lots of options for upgrading. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115911 @115913 someone please PM me regarding my 2 Gear watches I bought please? | @289438 @115913 Thanks for checking in. I just sent you a reply, let's meet back in DM to continue working on this. https://t.co/jYNFEXxh3c *CarmenSipes"
Hey @115911 Why dont you block the messages by companies whos number I blocked. I dont want their calls or messages. Work on it. | @532366 I definitely get that you don't want to receive unwanted calls. Send us a DM so we can check into what's going on for you. *JPL
"@115911 @TMobileHelp  @115913 https://t.co/DyI4Cx4bPj

So my data has been compromised???? | @366166 @115913 A researcher alerted us and we resolved this within 24 hours. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
Ups freighter locked up in police custody. Sprint refuses to send me a new phone. Worst company ever!!! @115714 @116447 #sprintsucks | @538350 Please allow us to turn this experience around for you. Please DM with contact info and time to reach you @116447 https://t.co/ADHRvalChP
"@115714 how is it that I have 4g and plenty of bars but can’t stream the @176804 game without it freezing and missing sick plays? | @339644 We truly apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist. - VC https://t.co/rMApsV8PQY"
"@115714 wtf is up with yalls service?? I pay 119$ a month for 3g to no servive at all?? 3 days already this has been going on | @421842 We truly apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist. - VC https://t.co/rMApsV8PQY"
@115913 When is your service going to match what your commercials claim? 45 minutes and I had a call drop 8 times. Doesn't seem right... | @538393 @115913 We truly want the best and most reliable service for you. Please send a DM our way so we can dive in. https://t.co/lH0SH5x9qW *MikeRice
@115913 @115913 Is there any English speaking customer service representatives left? Horrible service and lies every time I call. | @538423 @115913 We only want the best for you and we always want to be upfront and honest. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@116447 hey how about a reward system every week for Sprint customers.             Everyone else is doing it 🤓 | @367736 Thank you for your suggestion. -Team @116447 is listening and we will definitely pass this on to the appropriate channels.
"@115714 you’re LTE is a joke! Thanks🤦🏽‍♂️ | @538435 That's not the kind of feedback we would like to get from our customers. Allow us to assist. Please, send us a DM to further assist you - VC https://t.co/rMApsV8PQY"
@TMobileHelp I have questions about switching. | @460867 I'd be happy to go over your questions! Send me a DM so we can get you on the #MagentaSide. :) https://t.co/D4NKjg57yo *SultanGardezy
"@115714 was supposed to update my account when they replaced my mobile. Assured me it was done. Turns out it wasn't and now I'm stuck. #fail | @538450 Hi there, thanks for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"@115913 we HAD two perfectly fine, working phones; not even a year old -- BRAND NEW -- when we got them and you want to offer used ones? | @205484 @115913 I sent you another DM. You deserve the best so let's keep working on a solution. https://t.co/jYNFEXxh3c *CarmenSipes"
"@115714 whats up with the service in Carbondale? 😐 my girlfriend is not pleased | @538467 We understand how frustrating not having service can be. Please send us a Direct Message, so that we can further assist you. -AL"
why is my phone's data super slow @115714 | @538468 Hello! Sorry for the inconvenience you have experienced with your service today. We want to help you. Send us a DM -EC https://t.co/rMApsV8PQY
"@115913 ...on hold and customer service can't help. You will lose an excellent customer soon. Will T-Mobile improve customer service? | @538493 @115913 We truly want the best service for you through and through, David. DM us and we'll dive into this for you. https://t.co/lH0SH5fy2m *MikeRice"
@115990 what kind of plans do you have affordable for iPhone 8 @sprintcare is shittttttttt I can’t take it anymore ! | @458488 We would hate to lose a member of our Sprint Family. Allow us the opportunity to take a look at your situation and verify your options. -JR
"@115913 @115911 @117159 @138021 
Ok can the GearS3 make calls without your phone close by?  I'm getting various answers. | @289438 @115913 Let's straighten this all out for you. Please send a DM our way and we'll clear this up. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 

the issue.

Thank you. | @538528 @115913 I'd love to work with you to get to the bottom of this. Send us a direct message so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp if I get the Pixel 2 and open a new line, can't I just close it immediately since there are no contracts? | @538539 That's a great question and I hear that the Pixel 2 is awesome! Send me a DM so we can go over it. https://t.co/D4NKjg57yo *SultanGardezy"
"@115911 why would your reps say up front :”you’re not eligible for the promo”. Who does this?! I should head back to @115725 | @179757 We definitely aim to provide clarity & transparency up front, John. Allow us to look further and confirm your options. DM us. *KeithM"
"I received my T-Mobile LTE Cellspot today and it didn’t work. 😢 I guess I have to wait a few more days for another one to arrive. @TMobileHelp | @204117 Oh no! I know how you were SO EXCITED, Reesha! Sending you a DM right now to make sure you're okay! https://t.co/dzjAJQ2bkx *SoRaYi"
@117543 lakeland florida 33803 area had fair lte before the storm now none to no service 4g 1 bar at most | @538846 @117543 We want the best possible service for you. Let's dive in and check out that area. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"I’m REALLY dissatisfied with how @115911 is handling me & my issue right now!!! I’ve been given misinformation too many times!!! 😡 | @538849 Transparency and clarity is what we're all about, Kiari. Send us a DM and let us know what we can do to help clear things up. *KeithM"
My internet has been trash for like the past week. @115714 what's the deal my dude | @538853 Oh no! We are so sorry for the inconvenience you have experienced with your service. Send us a DM! we want to help you. -EC https://t.co/rMApsV8PQY
You make me vomit @115714 | @538854 Hello there! We don't want you to feel this way about us. Please elaborate on the issue that you are currently having with our service. -AR
@115911 do you unlocked the device  for free?? so that i can use it to other network. | @538867 We do help with unlock requests. Take a look at the requirements https://t.co/CDV8GD5667 and DM us if you are eligible. *JPL
It would be so nice to not have to spend hours of my life on the phone with @115714 to right something they did. On multiple occasions!! | @538877 Hello! We want to help. Follow us @sprintcare and please send us a Direct Message with details on how we can assist you today. -Y.F.
"@115714 running a speed test on my work and personal phones my work phone(Verizon)is a 7plus personal phone(sprint)is a 6S plus #nobueno https://t.co/l7NXstEc21 | @538902 Hey! We'd definitely like to take a look into this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115714 I’m a New Customer I’ve been on the phone for Acct# 641765698 For 4 hours ordering phones, the Rep was HORRIBLE  I ALREADY HATE THIS | @538916 Hi! We're sorry to hear this. Were you able to order your devices? If no, visit https://t.co/nNBLlarzoP to chat with our Sales Team. -L.D."
"@115714 great security on your site! Cant get a code to sign in when your phone wont boot | @538924 Thanks for writing to us. Feel free to send us a Direct Message with more details about your issue, so that we can further assist you. -RC"
"@TMobileHelp I would like my refund back, UPS does not give tracking numbers to refused  packages. Just want to make sure you guys get it | @538930 Love assisting with returns! I am here to assist! Please send us a DM to get started! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"@tmobilehelp what's the prompt for English on the automated system ? | @305461 Hey there, Snaz! The English prompt is usually ""1"" for English but I see you in the DM's & can work with you there! *KrystnYogi"
@115913 the BOGO Samsung s8 is not true i never got mine being a tmobile customer forever | @538935 @115913 Let's dive in and make sure you're getting every promotion you qualify for. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"yay ! payment successfully processed ! whew ! @tmobilehelp | @305461 Thanks for getting that done and for working with us, Snaz! Woo! :) If you need anything else, we're just a DM away! *KrystnYogi"
"@115913 Customer Reps need training! Ive called and called and tonight they cancelled my preorder😡😡😡😡 now I’m at the end of the line! | @538936 @115913 We absolutely want to sort out this preorder, Charlotte. Please DM us and we'll dig into this. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp T-Mobile has the worst customer care ever. Called them over 20 times and had to repeat my problem to every single person. | @538943 Whoa! No need for that! One stop shop right here! Shoot me a DM! I got you! https://t.co/HTgeLMEYEm #TForceInFullEffect *DonHebron
"@TMobileHelp any ETA on the LG G6 update to Oreo | @538960 No updates yet, my friend! Keep your eyes peeled though - more announcements coming soon! *AlexKimbrell https://t.co/GefRnVHVqu"
@115911 @115913  I have spent many hours on phone trying to activate Apple Watch Series 3. Still no luck!? | @532271 @115913 Hello! We'd love to get to the bottom of this and get that watch going! DM us. https://t.co/3sF8qpf2nx *AlissaFast
So for two days now my @115911 data has been nonexistent and for the past 24 hours @TMobileHelp has been slowing DM’ing me w no results | @535807 We super appreciate your patience! It looks like we're a bit popular but meet me back in the DMs. Let's resolve this! *SarahPearson
"@115913 I switched because You promised to not change grandfather plans. Now you limit ca&mx roaming data to 5gbs. Shame on you. | @538966 @115913 We still have options available, if you need more. This was intended for short trips. DM for more! https://t.co/ZxXpYRedaq *NicholasTomchik"
@115714 how and the hell do you get away with the shitty service you give people I used to have perfect service until I switch to ur garbage | @538972 We apologize for the inconvenience caused. That's not the way we want you to feel. Please send us a DM to further assist. -GM.
"@TMobileHelp  I'm the fire zone in NorCal. Have several evacuees in my home tethering to my phone. How much tether data do I have? | @538979 I am so sorry to hear you are in the line off fire, friend. Please DM me https://t.co/P5ACUoCEw4 because I got you! *ChasityScanlanSevao"
@34644 ima go back to #AT&T and leave #Sprint | @198297 Hey! This concerns us and we'd be sad to see you go! Please give us a DM for us to further assist you! We'd be glad to help! - FL https://t.co/rMApsV8PQY
"@115714 get your shit together. | @539004 Hey there! Are you experiencing any inconvenience? Give us a DM and let us know, we'd be glad to help! - FL https://t.co/rMApsV8PQY"
"@115911 what a joke in #GVRDenver https://t.co/xFcnWQHGqz | @357042 Hello Domonique, hit me up with a DM and I'll get this taken care of for you my friend! #LetsFixIt https://t.co/JndQXzqo6y *UsmanArif"
"@115911 is the absolute WORST.
Dealing with them the last 7 days has been an absolute nightmare! Nobody knows what the hell they are doing | @539084 These are words we don't want to hear! Please send us a DM and our elite T-Force team will turn this around for you! *HeatherSaenz"
"@TMobileHelp Is the LG V30 carried in any of your stores, or does it have to be ordered? Thanks! | @539187 Pre-order the fabulous V30 today, or purchase in store starting tomorrow! DM me for details https://t.co/YIIspJXBoc :) *LynnetteTyler"
"@115913 disappointed in mobile w/o border change. Ok with a cap but 5gb is not roam like home like your promised. Consider 15gb like VZW | @539203 @115913 We still have options available, if you need more. This was intended for short trips. DM any Qs! https://t.co/ZxXpYRedaq *NicholasTomchik"
@115913 can you plz unlock my iPhone I bought in China and locked to t mobile！ | @539207 @115913 We'd love to help! Please check over the requirements https://t.co/CDV8GCNvez & DM us here https://t.co/PUCbqyI9dm *RachaelTansey
"@115913 just moved to a new home, can't get wifi, all data gone & my poor 5s ovrhts! Help me get WIFI! (My 3 year old needs her Dsnyjr!) | @539208 @115913 Congrats on the move! Let's make sure you're set for success, in the new place. Please DM us! https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115911 @115913 why is it taking so long to get me Apple 3 Watch ⌚️ 😏 2mo is way too long | @539211 @115913 Have you already placed your order, or do you assistance to get it completed? Either way, DM me! https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 don't see any real good Incentives for a single line user to switch. | @539212 @115913 We've got some great reasons to join our family & some cool promos. DM us to learn more! https://t.co/ZxXpYRedaq *NicholasTomchik
@115913 @115911 What is this ReCarrier nonsense? https://t.co/JQPfC7CYEY https://t.co/kVRroybZX5 | @290606 @115913 A majority of customers (over 99%) already use less than 5GB of data across Canada/Mexico & likely won't notice a difference. *MariahDaigle
"Is this true? @TMobileHelp @115911 @115913 https://t.co/E7aU8InSjk | @539233 @115913 Rest assured if any of your personal information has been compromised, we'll notify you. We take privacy & security seriously. *MariahDaigle"
"@115913 @TMobileHelp @246638 really? Now I know the reason why I couldn’t login to my account yesterday https://t.co/i9Bc0twyA1 | @427574 @115913 Hey! Account security is PARAMOUNT. If you have any concerns, please DM us. https://t.co/ZxXpYRedaq *NicholasTomchik"
@115913 @115911 https://t.co/tWvH9NKuD2 This is a major regression. MWB was my main attraction to T-Mo. VZW did the same. #recarrier | @539247 @115913 Over 99% of our customers using this feature use less than 5GB of data across Canada/Mexico. You'll likely see no difference. *MariahDaigle
"@115714 I guess you don't cover Alaska? | @395000 Please follow us on twitter, so that we can continue to assist you. -JC"
@115714 I guess you don't cover Alaska? | @395000 Hey there! What's the reason for thinking this? Are you having service issues in the Alaska are? -JC
"@115911 on i-80 PA sucks | @539304 Viorel, we appreciate you bringing this to our attention. We want you to have the service  you need. Please DM us. *GiselleM"
@TMobileHelp @115911 please check your dm | @342092 Awesome! I'll meet you right there! https://t.co/Hxjy5gDEwA *PeteHarman
"Why isn't available for TMobile ONE work plans? I pay $200+ a month for 3 lines & my plan isn't eligible!! https://t.co/SdRMFpYM4b | @539305 When we first launched, @2688 accounts were not eligible, but we listened to feedback and there may be something ... https://t.co/g9E2zN8st8"
"@115714 is this Sprint Care or Sprint Sales🤔 Didn’t even ask about a 2-year contract. Feeling good about the breakup. @115725 you sexy af https://t.co/10iAU0LB6c | @539310 Hi! We would like to look into your issue so we can assist. Please send us a Direct Message, so that we can further assist you. -DS"
"@115911 #theunCAREier | @179757 @115911 Care is in the name, it's what we are all about! Getting a response out to you in DM shortly https://t.co/E37bpdWEut *StephanieTowers"
"A 5 GB cap is a pretty big border. What's up with that @115913? https://t.co/NmQveUNYdn | @539337 @115913 Not to worry, my friend! You'll more than likely see no impact, as 99% of our customer base using this feature stay below 5GB. *MariahDaigle"
"@sprintcare wtf? Lte...really? I attached my location so maybe you can look into this. #disappointed #tmobilemerger https://t.co/O24gayTQif | @539356 Let's check on that service for you. What's your nearest cross streets & ZIP code? Send us a DM, so that we can further assist you. - MJ"
"@115714 U seriously need 2 fix ur customer onboarding process. Been trying to get my number ported/ activated for 2 days now.. spent 6 hr | @313867 Hi there, thank you for reaching out to us. We would be happy to look into this for you. Please send us a DM -NS https://t.co/rMApsV8PQY"
"@115913 What should we do in light of this?  https://t.co/U0xWyatMLM | @539380 @115913 If any of your personal information has been compromised, we'll notify you. Tips on managing privacy: https://t.co/JPyoCUx8fc. *MariahDaigle"
"@125241 pa cuando en el sur de la isla? pregunta seria. | @539397 ¡Hola! Por favor, envíenos un mensaje privado para poder asistirle. Estaremos esperando su mensaje. - EG https://t.co/rMApsV8PQY"
@115913 u helped this guy w/his bill but u won't help a 15 yr customer w/hers ... u don't care about us just money | @308916 @115913 We absolutely do care about our long term customers! DM me if w can help with anything https://t.co/Nr93OTtXRx *TaylorBest
"So much for that LTE @115911 if you can’t work in Midtown Atlanta we’re gonna have to break up. https://t.co/jZcA68dDfT | @539475 This relationship is not over! We're going to check into this area and work this out. If you have any questions, DM us here. *NaeJ"
"@sprintcare worst cell phone company/customer care everCan’t even buy milk for my 4 kids thanks their lying customer service representatives | @539483 Wow! what's going on? what makes you feel this way about us? Please send us a Direct Message, so that we can further assist you. -KF"
@116447 seems like I’m getting broken promises. $800+ supposed to be credited with call expected in 3-5 days...10 days ago.Overdrawn. | @539493 This is not the type of feedback we like to hear. Pls send us a DM w/ your contact info and let us know what's going on. Team @116447 https://t.co/tTtgw70u0n
"@115913 I’ve called the number sent to me via email but I’m having trouble getting in touch with anyone, can you help? 🤷🏽‍♂️ | @309351 @115913 We absolutely can help, you're in the best spot for that! DM me by clicking my picture https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp Hi, I got a message that my card needed to be updated, but I think I already did it, and your website is down. https://t.co/DjU4h3JYEI | @539503 Fear not, the #MagentaFairyGodMother is at your service! 😎 Please fly into my DM & I'll look into this! 😊 https://t.co/c09vKrd5yq *AshaBegum"
"@TMobileHelp @115913 what’s up with your coverage in Carlsbad, CA? Seems abysmal throughout the city. CellSpot is no help outside home. | @539521 @115913 We'll take a closer look at Carlsbad together, send a DM my way so we can connect https://t.co/Nr93OTtXRx *TaylorBest"
@115911 just told me my bill was $132 & told me the difference was because of “area taxes & fee’s” 🤔🤔 | @539554 I know it's very important to have a consistent one. If your bill is anything other than what we discussed send us a DM Derwin. *KaeW
So @127051 what’s up? @115911 is on some sh*t patch | @539554 It sounds like you may have a device on your bill which is not included in the $80 all in pricing. Send us a DM for assistance. *JasmineS
hey @115714 how many retweets to fix your fucking service | @539571 I've reviewed you address and there are no reported issues or outages. Does this issue happen everywhere you go or just in that area? -AM
"So, @115714 @sprintcare, now that I have switched from Verizon: how do I get out of this contract with you and go back?
#sprintiscrap | @539579 Hello! We don't want to c u leave! Are u still having issues with the service? Pls DM us a brief description to further assist. -VS"
"@115913 @115911 messed up my parents and my phone bill so bad that we were left with no choice but to leave. Hated doing it... | @539583 @115913 Billing is my forte, have them DM us here on Twitter so we can ensure all is well with the account https://t.co/Nr93OTtXRx *TaylorBest"
"Dear @115911  if u really want to resolve negative customer experience,  auto txt survey that doesn't accept real answers = UNhelpful. | @539600 We appreciate all feedback, Anna! Please, send us a DM with details about your experience so we can check this out. *WhitneyJ"
"Hi @115911 This is a digital stick up. If I don't get a free #note8, I'm jumping ship when I get a chance. | @206153 We never want you to leave! Click here >https://t.co/x0QlmC72Qi< to DM me so I can see what Note 8 offers we have for you! *EricaCardwell"
"Fellow businesses, don't customer service they way @115911 customer services. The worst. | @539683 We can't have you feeling that way! We strive to be the best in all that we do for #TeamMagenta! DM us so we can make this right. *WhitneyJ"
"i really can't wait to get off @115911, they're literally FULLL of hidden fees, shit's annoying | @539686 Ouch! We can't have you feeling that way! Transparency is super important so we want to deliver. DM us so we can take a look for. *WhitneyJ"
"It would be sooo nice to do something about calls from “unknown” numbers on the #iPhone! @tmobilehelp @116333 | @239535 We've got just what you need, Lexie! With Scam ID and Scam Block https://t.co/pwk2fKEEFp you get rid of those annoying calls. *BrittanyJones"
@115911 @TMobileHelp I had zero service in DC at concerts all weekend. Two nights the concert was outdoors not even inside. Unacceptable! | @440152 No service is NO GOOD! Click here >https://t.co/x0QlmC72Qi < to DM me! I want to get to the bottom of this for you ASAP! *EricaCardwell
@115990  @72019 @117735  @sprintcare I am thinking about switching from the lousy @TMobileHelp to a new carrier. Which one....... | @440835 Hello. Please click on the link for our current promotions https://t.co/OLXF2ShjmN
"@115990  @72019 @117735  @sprintcare I am thinking about switching from the lousy @TMobileHelp to a new carrier. Which one....... | @440835 Hover over My Sprint and then click on Preferences.
 MyPreferences"
"@115990  @72019 @117735  @sprintcare I am thinking about switching from the lousy @TMobileHelp to a new carrier. Which one....... | @440835 . Go to https://t.co/y5KU4cSsLx, click Sign In, at the top of the screen, enter Username and Password."
@115990  @72019 @117735  @sprintcare I am thinking about switching from the lousy @TMobileHelp to a new carrier. Which one....... | @440835 You will also need to add your wife as a delegate on your account. You can do this by logging into your https://t.co/0qT1rLBLtN account.
"@115990  @72019 @117735  @sprintcare I am thinking about switching from the lousy @TMobileHelp to a new carrier. Which one....... | @440835 Oh no! We would definitely miss you! Send me a DM, and let me know what I can do to change your mind!https://t.co/zXrDYDCnIa *Bridget Wren"
"@115913 what's going on with the 5gb cap on Canada and Mexico? Feels like bait and switch, what the other carriers would do. | @539698 @115913 The vast majority of customers (over 99%) use less than 5GB of data across Canada/Mexico, and likely won't notice a difference *TaylorBest"
"So @sprintcare @115714 Now gives you ZERO options to speak to a human being about your account. I'm a 20 year customer #TimeForChange??? | @333348 Hello, Chris! We'd hate to lose you as a customer, can you tell us what's going on? We'd love to help! -CD"
"@TMobileHelp I'm pretty frustrated with customer care. I was trying to figure out when I can JOD and they kept changing the date.  help | @292950 I would love to work with you to turn this experience around! Send me a DM, and we'll get started! https://t.co/QdMOv35qgk *PeterLabrecque"
"Getting screwed by @115714 isn’t fun specially after losing almost everything to Hurricane Irma wonder if T-Mobile is better @115913 | @539699 Hi Ronnie, we'd hate to lose you as a customer. How can we assist you today? What issues are you having? Send us a DM. -MB"
"@115714 will charger you for everything!!!! I don't what phone company is best for overseas traveling! | @539705 Hi! Can you please elaborate on the issue u are currently experiencing? Please send us a Direct Message, so that we can further assist. -DS"
@115913 What's up with this #recarrier move? Might be time to switch back to VZW @119511 | @539726 @115913 We've still got you covered! Less than 1% of people with this benefit travel to Canada or Mexico and use over 5GB per month *TaylorBest
"When I closed my @115714 account, I had the option to return my phone or pay $200. I returned the phone. I'm still paying $200. @sprintcare | @539784 Sounds like something we need to look into. We definitely don’t want that to happen again. Send us a DM, so we can further assist you. - MJ"
"Uh I’m tired of @115911 I never have service, what fucking company should I switch to | @539793 Before you're done allow us to look into this Mel. Send us the locations where you experience this in a PM and we'll get started. *KaeW"
"Okay well honestly, @115714, I experience reduces speeds at all times. Don't patronize me. https://t.co/ipRnXToqJW | @393908 This is sounds like something we'll like to look into. Shoot us a DM so that we can further assist. Sprint cares and we're here for you. -NP"
"""Horrible customer service; worst I have EVER experienced"" No one answered the chat session at Sprint. Careless support @sprintcare @115714 | @539842 We're sorry for any inconvenience experienced. Please, stay with us in the Secure Message thread so that we can further assist you. - FS"
"@115911 apparently no longer cares. #thisisnotcustomerservice | @539861 I wish you didn’t have to go through that, Jenn. We want to deliver the care to you at every moment. Send us a DM and let's talk. *JeremyJ"
@40349 I’ve been waiting over a month to receive my apple watch from @115911  its crazy that every one else except @115911 has them😂 | @539866 I would be asking the same questions as you are. Let us take a closer look for you. Send us a DM and let's talk more. *JeremyJ
"@115714 your ""sprint"" service doesn't really ""run"" that well on my phone. 🚮 | @539868 Hey, so where are you getting these issues? At a particular location or does it occur everywhere? Also, is it voice, text or data? -HM"
"@115714 I can’t anymore your customer service team is the WORST, we have had nothing but problems with you | @539869 This is not the customer experience we want you to have. What issues are you having? -RL"
"@125241 Soy de Hormigueros y no tengo nada de señal y hoy es el dia 23.Cuanto mas falta dias semana o meses? | @398760 Le pedimos disculpas! No tenemos fecha disponible aún, pero seguimos trabajando para restaurar el servicio lo antes posible. -VS"
"EXACTLY ‼️‼️‼️ https://t.co/jRzl3YKx9u | @539893 Let's get you the service you need, too! Send me a DM anytime! *JessicaBrenhaug"
"@115911 Is cell service down in Brooklyn right now? | @539894 Nothing's been reported, Dylan. Let's take a look at this so we can keep you connected. DM us so we can check this out for you! *WhitneyJ"
"@115911 yoi guys are scam artists and crooks! | @359794 @115911 We don't want you feeling this way, Neal. Let's continue working in our DM so that we may address your concerns. Thank you! *MikePerez"
"Yet again, @115911/@TMobileHelp kicked ass with their support! 

Best provider I've ever been with.

#TeamMagenta #NotanAd | @472870 💪 We do what we can- thanks again for the #MagentaLove and hit us up anytime! *ErikaHoleman"
Streaming video or using a Hotspot with @115911 while anywhere by work is useless. Constant freezing. I give up. | @539897 Oh no! We certainly want to check the location & get rid of the buffer/freezing. We're still here to assist via DM. *KeithM
@116447 apparently getting your sprint free service requires more ID verification than it took for me to buy a house and car. #fail | @337912 We apologize for any inconvenience. Let us know if Team @116447 can help with your Sprint account or service. https://t.co/3TfNXLkQHo
"@115913 , No LG V30's in Dallas? Went to 2 stores, and called 2 more...told none arrived in Dallas yet. It's Launch Day. Help! @115911 | @539944 @115913 The V30 is super popular and we've received fewer than expected. You can order online or more will ship to stores soon! *MikeRice"
"I love getting help from @TMobileHelp ty for fixing my digits line!! | @539949 We LOVE to assist you as well, and we're SO glad to hear DIGITS is working great for you now! T-Force has always got your back! *AustinWebb"
@115913 how do I get Netflix on you guys if I was already a customer? | @498385 @115913 Check out the details on this offer and eligible T-Mobile ONE Family Plans here: https://t.co/xbZy7jK9KD. https://t.co/lH0SH5fy2m *MikeRice
@115913 I have #TMobileOnePlus am I still able to get #netflixonus | @539964 @115913 Let's check out your plan and we'll make sure you're getting the best deal with the most perks. DM us. https://t.co/lH0SH5fy2m *MikeRice
"Sprint phone service is horrible, data is horrible, and customer service is horrendous! @sprintcare @115714 #worstcustomerserviceever | @539965 Hey there! Are you experiencing any issue with your services? Send us a DM with a description of your situation for further assistance. - LM"
"Omg @115714 just won’t stop. What part of my daughter has her own plan and I need her off mine can you not understand??!!! #sprintsucks | @539969 This is concerning to us! We want to take a look into this for you. Please send us a  Direct Message, in order to further assist you. -AG https://t.co/rMApsVqrfy"
"@115911 — MyTmobile gives a 502 error. | @539979 Uh oh, Ashley! Please send us a DM and allow us to take a closer look at what's happening for you! We are here to assist! *BrookeK"
"#Sprint customer care asking to buy new phone from sprint to have a network. #badSale pitch | @539981 Hi! This has called our attention and it concerns us. Please, DM us so that we can further assist you with the matter. -AM https://t.co/rMApsV8PQY"
My T-Mobile Speed test Result - Download 0.55 Mbps - Upload 14.15 Mbps - Ping 18 Ms. What's yours? #SpeedSmart @115913 #wownotfast https://t.co/J2GMiOo4CA | @510426 @115913 We only want the best speeds for you. DM us any time and we'll continue to assist you here. https://t.co/lH0SH5fy2m *MikeRice
"@115913 I called 6-7 stores and visited one in Charlotte NC and they all reported no deliveries of any LG V-30. | @338705 @115913 We received fewer V30s than expected, and people are scooping them up fast! Feel free to order now at https://t.co/9cBIeO8j44 *TaylorBest"
"Hey @115714 wanna tell me why, three times today, I didn’t have service in THE MIDDLE OF DOWN TOWN FREAKING HOUSTON?! Your service is crap 🙄 | @540030 This is not the type of experience we want you to have. Please send us a DM for us to further assist you. -R.S. https://t.co/rMApsV8PQY"
@115913 very active lines paid $165 Every month on time. My number is 4695344937. Please remove the negative information on my credit | @540064 @115913 We absolutely want to get to the bottom of this for you. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice
"Hey @TMobileHelp, does your company also do screen repairs? If so, how much does it cost? I'd rather not have to buy a whole new phone. | @540072 We can definitely help you go over replacement options. Click the link and send us a DM to assist. https://t.co/ineZm1Lcy2 *AntoineWhite"
@115913 @115911 so is there a reason none of your stores got the LG V30? That flagship on your new spectrum is a big release to blow. | @540080 @115913 The LG V30 is a popular device and we received fewer than expected! More inventory coming and you can always order online. *MikeRice
@TMobileHelp Thanks for adjusting the bill . Appreciate the prompt help. T mobile customer service is the best ! | @540109 We're only the best because of our #MagentAmazing family❤️ Thank you for reaching out and allowing us to take care of things💪 *AmberSellers
Hey @115913 why is @115911 not stocking the LGV30 today? Called 3 stores and none have it or even got any in stock today? | @540116 @115913 The LG V30 is popular for sure and we received fewer than expected. More inventory coming and you can always order online. *MikeRice
@TMobileHelp so when you trade iPhone 6s Phone 8 gets a 300 dollar trade in but iPhone 7 Plus gets a 118 dollar trade in .Im shopping around | @326495 Bill Lets take a look into this together I'll be your #magentaNinja jumping into action. DM me https://t.co/OHBUdSekPO *DustinChrisman
"Pissed! Retail associate cracked son's phone! Manager NO help, csr # NO help, STILL NO word from DM!! What the... @TMobileHelp  @115913 | @540146 @115913 We truly want to dive into this and turn this all around for you. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
@115911 if I get T logo will u give me free iPhones does life | @292915 That's a great question! I would love to look into this! Check my profile and shoot us a quick DM! https://t.co/p1OJ7ygVVh *ChrisTarbox
"Yo @TMobileHelp what is this?? I never speeds this slow... https://t.co/DcmxcyffKl | @540167 Ouch! Sounds like you need a Magenta Superhero here to save the day! Shoot me a DM, I'm your guy ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
"I got a message saying my phone came in today. afterwards, i got a call saying nobody knew when my phone is coming in. #Sprint | @540189 Hi there, thanks for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"Yah maybe an Android at @115725 @ATT @115714. It’s obvious, even after being a customer for 11 yrs, @115911 @115913 don’t care. https://t.co/Wd5BQF2UBd | @205484 @115913 We're here for you, Robert and we're just a DM away to continue exploring options. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 Tmobile customer service is the worst experience ever!Said my phones would work if I switched. Now no service, no phone.Liars! | @540229 @115913 We truly want to get this all sorted out for you, Sandra. We're here for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I have to add a line I don't need to get the @115911 Pixel 2 deal 😠 thanks for screwing longtime customers. @139105 #ijustwantapixel2 | @540230 Hey! We are offering a great deal for the Pixel2, but certain terms and conditions do need to be met. DM us if you want to chat! *TerriL"
No @118302  #V30  at my local @115911  stores they said no shipment was received on launch day! Unbelievable @115913 What's the mystery? | @540232 @115913 The LG V30 is super popular and we received fewer than expected. More inventory coming soon and you can always order online! *MikeRice
Y’all are literally raping me bro @115714 I can’t keep paying this 😅 imma self supporting college kid. Wtf? @115725 Wyd bighead? https://t.co/bxmRiCp5lg | @540267 Hey there! Thank you for reaching out to us. Sounds like something we need to look into. Please shoot me a DM so I can further assist. -SH
"@TMobileHelp someone shut my phone off and lied tmobile and said the phone was lost now my $900 phone is a paperweight, great | @540279 Hey Shaun that sounds like something we can look into over in DM. Can you DM and I'll be happy to look into it? ... https://t.co/woXhNB1dNb"
@TMobileHelp I checked a bunch of stores near where I live and work and none of them have the v30 in stock. Isn't today launch day? | @540288 Thank you for reaching out about this! We definitely want you to get that phone in hand! We will be responding in DM. *JonathanMacInnes
nearly two weeks and still beating around the bush with me everyday. I get promised things that are taken care of/ not surprised its false https://t.co/bMS5iCJY5d | @540304 Woah! We are here to go over your bill and make sure its correct. Click the link and send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite
@115913 @115911 what’s going on guys?? I thought the LG V30 would be in STORES today? 5 stores NO phone. | @540308 @115913 The LG V30 is super popular and we received fewer than expected. More inventory is coming and you can always order online! *MikeRice
@115913 my service sucks and i'm mad about it | @540310 @115913 We only want the best possible service for you. Please DM us; we'll check out your area. https://t.co/lH0SH5fy2m *MikeRice
"@115714 THANK YOU FOR THE OUTSTANDING SERVICE IN HOUSTON...NOT | @540319 Hey! Are u having service issues? Is it your voice, data or text? DM us with the nearest cross streets & ZIP, where you're affected. - NA"
"thank you @115714 for sending my new iPhone 8 to the wrong address:-) I would like a free otterbox for the inconvenience or Im going somewhere else | @540329 This is really concerning to us. Please, send us a DM with more details of your issue, so we can be able to help. -DP https://t.co/rMApsV8PQY"
"@115911 why don’t you have any towers in the Pulaski, NY area near the Salmon River? I spent the weekend with no service | @540338 Oh gosh! I want to make sure you're connected on the go! DM us here and we'll take a closer look at your coverage ASAP. *ValerieP"
@115714 has one of the worst web pages. | @540347 Hello there! We're sorry to hear that. Could you please inform us about what issue you're experiencing with our webpage? -AR
"@115714 Either you have terrible coverage in Cincinnati or the Moto Z2 Force is a piece of garbage. Which one is it? | @487676 Thank you for bringing this to our attention. We'd like to review this matter, please DM us to further assist you. -JT https://t.co/rMApsV8PQY"
"@115913 This prob Was not my fault or my phone,  it is the network.  In end TM offers $100 Off a new Phone ? WTF ?=BULLS**t=Unbelievable | @380720 @115913 We truly want to explore every option to take great care of you here. We're just a DM away. https://t.co/lH0SH5fy2m *MikeRice"
@115911 could you not slow my data down when I still have data left and I'm trying to use the benefit of binge on | @540354 Hey Calvin! I want to make sure your data is working smoothly! DM us here and we'll be happy to check your data usage. *ValerieP
"@115913 @TMobileHelp 3 months with @115911 and this is the best I can get. Was hoping for much better! https://t.co/1819EmUYXe | @540360 @115913 We want the best possible speeds for you, Peter. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp what credit score do I need to be considered stellar. I want to know for a pre owned s7 edge | @540361 We'd love to go over the details of our eligibility check process, Rick! DM us so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
@115911 your customer is crap and we are about to switch to @115725  or @ATT  for new cellphone service. I am tired of poor service. | @540379 Woah! This is definitely not what we like to hear...can we have a chance to turn it around? Send us a DM and we'll chat about it *ErikS
"Bruhhh @115714 is beyond trash, the minute the iPhone 10 comes out I'm heading straight to @115725 😠 | @540392 This is really concerning to us. Please, send us a DM with more details of your issue, so we can be able to help. -DP https://t.co/rMApsV8PQY"
"@VerizonSupport @TMobileHelp I'm taking bids...who has the best service and reasonable price. https://t.co/lZs5DryeEb | @187019 Ooo I love a challenge! Send me a quick DM, let's talk about how amazing you will look in Magenta! https://t.co/hzjqSun5Lf *TreBrewbaker"
thanks @115714 thanks for your employees lying to me and charging me waaaaay to much | @163834 Hey there! We are really sorry to hear this. Please follow us @Sprintcare and send us a Direct message to further assist you. -DM
"@115714 whats going on with your service....Its slow and unusual????? | @540465 We truly apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist. - VC"
"@sprintcare my service is acting weird when I use data...whats going on??? #HOUSTONS | @540465 We are going to be more than glad to assist you to find out what is happening. Please, send us a DM so we can further assist you. - VC https://t.co/rMApsV8PQY"
sad day in CS history when you have been treated so badly by @115911 in your first 2 wks of service CSR suggest tweet the CEO @115913 | @418403 @115913 We always want to take great care of you. Please DM us and we'll dive in for you. https://t.co/lH0SH5fy2m *MikeRice
!!!! The worst. https://t.co/k5631dgprx | @263617 Allow us the opportunity to change the way you feel about Sprint. Tell us what's happening so we can look into the matter for you. -BC
!!!! The worst. https://t.co/k5631dgprx | @263617 This isn't the type of feedback we'd like to receive from our valued customers. Can you tell us what made you come to this conclusion? -BC
@115913 whats up with the #V30 can't get one in store and I have to wait a week to get it in the mail?  #ineedmyphone | @540523 @115913 The V30 is super popular and we received fewer than expected. More inventory is coming! https://t.co/lH0SH5fy2m *MikeRice
@115714 is the WORST! I've been waiting for a replacement phone for a month now 😊 | @540524 Your tweet really concerns us. What issues were you having with your device? How are you waiting for a replacement? Please let us know. -KW
"@115911 I have been waiting almost a week to create a T-Mobile ID, as a new customer that is extremely frustrating. | @540538 That's a long time, Cal! Was there a reason for this? Send us a DM if you need any further assistance. https://t.co/9EOkExinJP *ChanneyT"
@TMobileHelp so once again I'm left without service. Seriously what the hell am I'm paying you guys for! | @347198 Oh no! We want you to have service at all times Amanda. Click the link and send us a DM to assist. https://t.co/ineZm1Lcy2 *AntoineWhite
"1) customer ports to @115714
2) cust hates it
3) cust gets rebate card
4) cust comes back to @115911 w/ said rebate card! Thx! @115913 https://t.co/YTJyN8m9nX | @540543 @72134 @72135 Hey Brian, very interesting post. Is there anything we can assist you with tonight? Please let us know. -HA"
"I don't understand how my phone says I have 4 bars of LTE yet nothing loads. what's up with that? @115714 | @540579 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
Shame on me for choosing to be lied to and charged for it #shameonyou #shameonme #badbusiness #Sprint | @540582 Hey there! Allow us to help u by sending us a DM with a brief description of your situation. - LM
"@sprintcare,sprint has lied to me about my account & charging me 700 for phone that I've turn in to them,I feel like they have stolen for me | @335131 This isn't the feedback we wish to receive. Please, send us a DM, so that we can further assist you. - FS"
"@115913 hey John. you should Really check on your employees and there customer service. i called the store 4 info but denied me info! https://t.co/4aJe84zKxh | @540589 @115913 We always want the best possible experience for you, Rudy. Please send a DM our way; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
"Cant help for change of responsibility for past 15 days instead barred my calls now!! Sick of services
 @115913 @115911 @TMobileHelp | @540611 @115913 We truly want to get to the bottom of this and sort this all out for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp network outage at State Fair of Texas. Sent from my AT&T SIM | @540630 We'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
Hey @115911 how could I fall into a debt on a prepaid account? Which was even explicitly closed. | @540631 Hmm. We certainly want to verify what you're being charged for and why it's occurring. DM us so we can review. *KeithM
@115714 your coverage and reception suck. Please advise. 61265 kinda #QCA | @540645 Hi there! We would love to help you with that issue. Please follow us at @sprintcare and send us a DM so we can further assist you. -DG https://t.co/rMApsV8PQY
"@115714 been trying to pay my bill that’s due tonight for 30 minutes by calling and the app no luck.... | @540650 This is concerning to us. Please, send us a DM with more details of your issue, so we can be able to help. -DP https://t.co/rMApsV8PQY"
"I'm ready to buy the @158861 v30 and no fucking store has it in San Jose @32407 wtf @115911 switching @115725 for pixel 2 XL | @540669 We received fewer V30s than expected, and people are scooping them up fast! If you want to order one now, head to... https://t.co/KfGdt4f3iS"
"@115913 In Seattle, WA and none of the stores in the greater Seattle area have the LG V30. All the stores I called said maybe sometime next week but no one could provide an exact date. Was today not the official launch date after all? | @540718 @115913 The LG V30 is super popular and we received fewer than expected. More inventory is on the way and you can always order online! *MikeRice"
"My internet sucks dude @115714 | @540734 Hello Ashley! We'd definitely like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@TMobileHelp my cellular and data  service arent working without my Wi-Fi  being on | @540751 That is no bueno! When it comes to coverage, I got you covered! DM me, happy to be of service! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"@TMobileHelp If we have a family plan and have data stash can more than one line use the stash at once? | @540754 Hi, David! Each line would need their own stash, it can't be shared Please DM me https://t.co/PqgHENiX1V any ?'s you have :) *ByronEdwards"
"@115911 is there anyway to check cellular speed in 80919? New billing cycle and it is still running very slow for all users in the house | @317923 This is a great place to check your internet speeds, Nick! https://t.co/d2BjVgMbSi If you're getting anything les... https://t.co/jVh36l0ZO3"
How long does it take @115911 to send me my rebate card? It mailed out a month ago & still nothing. Customer service is terrible! T-NOmo! | @540779 Hey Andre! Thanks so much for reaching out! We want to make sure you get your rebate. Send us a DM and we can further assist you! *ChanneyT
What's going on with @115911 @TMobileHelp service today? 😡 | @540806 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@115911 whats the deal with this? 50gb to 5gb is this true? https://t.co/NY8tAD1wsa | @195854 Hey Mark! I see that we were working together in the DM's I'll meet you back there and I can answer all your questions!! ^^ *BrendanLee
"@sprintcare Outage reported on the US Air Force Academy. Time for resolution? Phones sit at 3g no bars, do not connect/roam to ATT tower. | @480667 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. We'd like to review! -EM"
@TMobileHelp it's been 22 days since #HurricaneMaria and I still have no cell service | @540823 Yikes!! Let's figure out what's going on! Can you send me a DM here https://t.co/43NmJRbdQL please? Thank you so much!! *BrentHayashi
"@115913 wow really so tell me where is the lube, thanks for screwing me good this time and thx for the 2000 bill | @196074 @115913 We absolutely want to get to the bottom of this for you, Kimmie. We'll respond in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 attempted 2x to open an account, 2x after filling out paperwork there was “a problem with the process” should I stay with ATT? | @316734 @115913 We are here to do whatever we can to assist. We will be replying via DM in just a moment. Thank you for your patience *AlexSemsch"
@TMobileHelp help me upgrade my device :) | @309364 We would love to! Upgrades are a lot of fun - send us a DM and we'll help make sure you're set with a phone you love! *DanielleGibbs
Just another AWFUL experience with @115714 . Poor management poor employees poor ability to serve their customers | @540881 Hey there! This is not the type of response we like to receive. Please send me a DM with a brief summary of your issue at hand. -SH
T-Mobile Website Bug Gave Hackers Personal Data Access @TMobileHelp https://t.co/IBFsWPQiLI via @45926 | @540885 @45926 Hey Ian! Our customer's personal information is one of our highest priorities! Shoot us a DM and we can look into this together! *BrendanLee
"@115913  284 Kbps in Pocatello Idaho. It's only getting worse. When will we have usable data? I'm a big fan, but loosing patience.... https://t.co/gur1Fgzdsy | @540900 @115913 We want the best possible speeds for you, Blaine. Please DM us and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 I live in the middle of a city and don't have any service in my own house ... whhhhhy | @540950 We apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist you. - VC"
"I don’t complain on Twitter, first time, @115714 my phone was so slightly cracked, you told me $200 for new phone, @115858 FREE REPLACEMENT | @540980 Hey Kyle! We'd like to take a look into this matter for you, please give us a DM for further assistance. - FL https://t.co/rMApsV8PQY"
"Hey @sprintcare, Why when I try to sign in to my account on my MacBook Air it literally makes me sign in over again until I'm locked out? | @540989 We would be delighted to assist you with this! Please, send us a DM, so that we can further work with your situation. -GP. https://t.co/rMApsV8PQY"
@115913 TM pulled a shiesty move by charging me an xtra 67 on my bill for something they said they'd remove & added it a month later😡 | @540994 @115913 We absolutely want to get to the bottom of these charges and square this away for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115913 frustrated w/ TMobile. Been a customer for 7 years. Phone bricked on me. No help & no record of me being a customer for 7 years | @318540 @115913 We truly want to take great care of you, especially after so many years. We'll respond in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@115714 WTF Sprint no service at the Hollywood Bowl also.  You guys suck.  😠 | @541006 We understand how frustrating service issues can be. How long has the issue been occurring? Is anyone else being affected by the issue? -BC
"@115714 WTF Sprint no service at the Hollywood Bowl also.  You guys suck.  😠 | @541006 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
@TMobileHelp your customer service is garbage | @541027 Why? DM me at: https://t.co/m0OQWGlE4J Let's fix everything. :) *SamoAljasim
@115714 why you sale a zag product and make customer do the work!! Worst customerser ever | @541037 Hi there! Please send us a DM with details and we will jump on it. - LP
"@sprintcare roast me | @541038 Hi there! How can we assist? Please send us a Direct Message, so that we can further assist you. -KC"
"@115913 dude your Assurant and customer service people suck. I praised you - but today was horrendous | @541046 @115913 We only want the best possible experience for you, Eduardo. Please DM us so we can turn this around. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp Just checked in on the status of my Samsung Galaxy S8 BOGO promo and see it's been denied. Can you explain? | @369730 Hey! We want to ensure you can take advantage of that awesome BOGO. Follow this link to DM us. :) https://t.co/SVhS3HeZe3 *LivFord
"@115911 so we got tmobile one during Thanksgiving when you guys had 3rd and 4th line free but we never received the 3rd line free | @541073 Omar, we definitely need to look into where your credits are! Send us a DM so we can get this resolved for you as soon as possible. *TerriL"
@115714  I really hate y’all. I’m about to switch to @115911 | @541078 That's not the way we want you to feel about us. Please don't doubt in sending us a DM with your concerns. We're here to help! -LR. https://t.co/rMApsV8PQY
"@sprintcare way you acept a violent person in your adds | @541079 We're sorry for any inconvenience you're experiencing. Please, don't doubt in sending us a DM with more details about your concerns. -LR. https://t.co/rMApsV8PQY"
"Have been on hold with @sprintcare @115714  for 30 minutes now. I AM SO MAD | @197709 Oh no ! This is concerning to us. We would like to help. Please send us a Direct Message, so that we can further assist you. -PP"
".@115873, the app seems to struggle at LAX every time I’m here (every other week)? Is it you or is it @115911 @TMobileHelp? | @541117 Much like the dreaded LAX traffic, towers can get crowded too! DM me, and we'll check into it! https://t.co/GXcACu8dxr *JustinPhillips"
"@115714 @sprintcare I cancel my account nearly a year ago, get a bill, pay and get a conf #, now I have a collection? AGAINST MY CREDIT? -.- | @541118 Hello! Thank you for contacting us, please send us a DM so we can further assist you with the issue you are currently having. -JG."
"@sprintcare why is two phone lines $400?! I'm about to switch phone companies, sprint is a rip off | @541120 Hi there! This is really concerning, allow us the opportunity to help you. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
@115913 Need a way to update billing info of a preorder & not lose your place in line. Cancelled my CC after fraudulent use. Not fair! | @541169 @115913 Hey there JJ! I do see that you're already in our DM. I will meet you there right now. Thank you! *AshHebron
"Hey @115913 
Is TMobile going to get the Fitbit Ionic? | @541170 @115913 Hey Sal! No plans at this time. *TaylorBest"
"@sprintcare can y’all get it together please. I pay too much in a month for y’all service to be so wack.🤦🏾‍♀️ cmon now | @541220 Hi there! This is really concerning, allow us the opportunity to help you. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
"@115911 your customers out of their money, say your going to do something and never do. The worst possible customer service | @528581 Ouch, those words are not what we want to hear. You deserve nothing but the best Jenny! Send us a DM so we can assist you! *HeatherSaenz"
@TMobileHelp what's this I hear about free netflix? | @541260 Word on the street is that we're giving out free netflix! Check out the details here if you qualify! https://t.co/xbZy7jK9KD *PhungDao
"@sprintcare sigh. Can I request an address change on a package? | @269431 Hey, to change an address on a package, you need to contact Order Support 866-789-8292  Monday - Sunday: 8:00 AM - 8:00 PM -WG"
"@115714 has there been outages in Grand Rapids Mi. I have had unusually low bars lately. It’s affecting  my Uber driving | @260305 Hey Daniel, how long has this been happening? Please send us a Direct Message, so that we can further assist you. -AH"
"@115714 straight up highway robbery... it makes me sad that you conduct business like this | @541266 Hey Christopher, this is not the kind of feedback we like to hear! Please send us a DM elaborating on why you feel this way. -RW"
"@sprintcare Have zero bars in area code 03063. Usually full LTE. What's going on? | @541268 We'll look into it for you, we'd need your full address and nearest cross street in a DM. -HM"
@115714 YOUR SERVICE SUCKS!!!! | @541269 This is concerning. Please DM us more about the issue you are having. Let's have this issue rectified for you. -AC
"@115714 
#sprint
Issues with sprint not resolved after 7 calls. Please refer to picture for complaint. Anyone run into a similar issue? https://t.co/O8sa3UhMwH | @541270 @115714 Hi there! This really concerns us. Please follow us to further assist you. -  EH"
"I'm a loyal customer that's getting screwed by @115911. Im LIVID & won't stop until I get the respect of a corporate voice on the phone. | @541288 I see your DM, and am awaiting your response. Thanks! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 know what’s NOT the business? Being on the phone waiting to talk to someone for 33:08 because someone in customer service botched my $800 rebate and it was denied | @465362 Hey J, your time is valuable to us. Send us a DM if this hasn't been fully resolved yet. We're here to assist. *ChanneyT"
"@115714 tired of your horrible service.  @115911 ball on your court. | @541290 What's good, Martin :) Check out our plans here and let us know if you have any questions: https://t.co/h1zext6aBw *ChanneyT"
@115913 JOD pricing for iPhone X ???😬😬😬 | @337640 @115913 Stay tuned for more details as we get closer to the pre-order launch on 10/27/17. *AlissaFast
@115913 when will JOD Pricing for the iphone x be released?!!!??! | @472178 @115913 We'll have more details coming soon! Thank you for your patience. https://t.co/lH0SH5fy2m *MikeRice
"@115911 Been trying to use the T-Mobile Tuesday Guess $10, both codes fail on Guess app. | @541293 Whoa Patrick! We want to make sure you Get Thanked!! Send us a DM with the details and we can assist! *KittyG"
"@TMobileHelp hello there guys! Are there any reported issues with LTE in North Dallas, Texas? I’ve not been able to use data today. TY! | @495703 Hi Diego! Could you send me a DM so we can get some more exact info on this, be happy to help you out! *Matthew Harrison"
"Figuring out a bill for a tablet (at @115911 in Albuquerque, NM) https://t.co/fdLmPwmYb1 | @541295 Are you needing some help? DM us. *GiselleM"
"@115911 I hate this company. After 9 years being with T mobile, I left  and come back and still they are awful. #stay away from @21085 | @541323 Yikes, Yohan. We want you to love your mobile moments with your favorite magenta family. Send us a DM and let's talk more. *JeremyJ"
@115913 #tmobile not honoring payment installments...cut off service but payment was made yesterday... Been magenta since 2007..loyalty? | @378155 @115913 We want to see you staying connected with your friends & fam. DM me so we can review our options! https://t.co/PUCbqyZK4U *RachaelTansey
9/19bill$55++tax for x9866plan$10/mo @115913 @115911 make sure everything on account is accurate https://t.co/7zyVB8JR4w *JeromyBingham https://t.co/TZVfsN7qP4 | @267971 @115913 We want to make sure all concerns you have are addressed. Send me a DM so I can help. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 Need better coverage in Bartonville,IL | @394039 @115913 Let's make sure we keep you connected wherever you need. DM me so I can lend a hand. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115714 Note 4 dangerous burned phone case. Reps Romeo, Dannie, Isasc play games since 10/2, gave run around instead of replacing. | @498176 I will be happy to discuss your Note 4 concerns.    Someone will be contacting you today 10/13/17 after 9 am central time https://t.co/rMApsV8PQY"
Well I loved you @115911 @115913 but now I’ll have to consider leaving! $25 more a month per line nope! https://t.co/rmXQytXCit | @541564 @115913 We'd love to answer any questions you may have about the change! We're just a DM away. https://t.co/PUCbqyZK4U *RachaelTansey
"Para variar..sin internet,llamadas cuando el celular quiera,mensajes  a veces sí y otras no.🤷🏻‍♀️.Para spot de @115714 en Plaza del Caribe,😉 | @308075 Nos gustaría verificar su servicio. Por favor, envíenos un mensaje directo para poder asistirle. Estaremos esperando su mensaje. - EG https://t.co/rMApsV8PQY"
@115911 I am very disappointed by your store's business conduct. You added lines to my account via my Dad that he didn't need. | @323613 Wow! We don't want that experience for you. Send us a PM with a little more deets so we can check this out for your dad. *NaeJ
"@115911 I could go with any company but I chose to stick with you guys. The customer service over the phone should coincide w/the store. | @323613 I appreciate the feedback, and if there's anything that we can do to make this up to you, let me know. We're only a DM away. :) *DuncanWorks"
@115911 love that you guys would rather lose a customer than assist me in being able to get my iPhone X this month. @115990 where u at? | @316454 It's important that you get the phone that you want and we fully understand that. Try reaching out to us in a DM before doing that. *KaeW
now my phone acting foolish so who wants to be cussed out first? @115858 or @115911 | @237051 Do either of us have to get cussed out though?! It's Friday morning girl! Let's get you right today! Send us a DM for assistance *JasmineS
"@115911 , I am extremely disappointed in the customer care side of this company at this point.  Really concerning, and not what it was. | @174269 Hey Greg! We don't want you feeling this way! Customer experience means the most and we can prove it! DM us so we can assist. *WhitneyJ"
"@sprintcare service is terrible in Tampa. Are towers down, or something? | @541721 Thank you for your post today! I want to check this issue out for you. Please send us a DM, so that we can further assist you. -AC"
"@SprintCare Have this Freedom plan. Comes w/ Hotspot. After the 10Gb, extra charges, or just stops working? # | @202887 Thank you for responding. Once you reach the Mobile Hotspot limit which is 10GB, you would no longer be able to use this feature. -  CF"
"@115913 when wr u plannibg on letting customers know? Exactly what customer data info compromised?
https://t.co/yOu9DcLYGo | @541737 @115913 If any of your personal information has been compromised that we will notify you. We take privacy and security very seriously *TaylorBest"
".@sprintcare  @115714 https://t.co/l0CydxKt66 | @321120 Pastor, I understand why you are requiring a specific number. However, I will need to get further information from you. Send us a DM. -HS"
"@115911 what's going on with my service? I never have this problem 🤔 | @541747 We can't have that, Michele! Only the best for #TeamMagenta! DM us so we can check this out for you and get you connected! *WhitneyJ"
"@TMobileHelp I need help.. | @541762 Then you've come to the right place! Click on my ""unlimited forehead"" and we'll meet in the DMs! https://t.co/WvduHDPGwV *MichaelHarvill"
@115714 The worst company EVER!!! | @541785 Most definitely not the response we will like to hear. What's going on? Send a DM informing us why you feel this way about us. -HS
@115913 the worst customer service ever been with t-mo for years guess I'm going to AT&T. T-mo Tuesdays never works anyway    worthless | @541813 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
"@sprintcare I need help | @541837 Hi there! How can we assist you today? Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
Dawg my internet always trash on this 8+ @115714 | @541838 Hi there. How long have you experienced issues with your data network? Does this happen in specific or multiple locations? - JF
"My contact is over in December @115714 bye bye! | @541841 We understand the importance of having reliable coverage. Please send us a Direct Message, so that we can further assist you. -AB"
"@115911 is the most annoying cell phone company... Multiple calls for the same reason... No resolution... exhausting 😩 | @541843 We want your mobile moments to be the best part of your day, Lesa. Send us a DM and let us take closer look at your experience. *JeremyJ"
"@115911 @115913 I'm on the verge of breaking up with you. Got a wrong phone, lost 3 hours of unpaid leave, problem not fixed! #needhelp | @541867 @115913 We want to check this out with you and ensure all is right with your account. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest"
"I’ve been done w/ @115714 you couldn’t get signal standing right under a cell tower 🤦🏾‍♂️ shit sad | @541872 Hey Jay, My name is Ange and I will resolve this issue for you please. Please allow me, give me a chance. send us a DM. Thank you. AL"
@115913 your T-Mobile Help is basically telling me I have to pay more. #corporatepigs | @324008 @115913 We're here to discuss all available options to help you out. I've got your DM and will meet you back there shortly. *CharlesOpacki
@115714 Do you have an update on when you’ll be able to activate new iPhone 8’s? On the phone & your website struggling this morning. | @541898 Hey there! I saw your tweet and I would like to know more about this. Would you please follow us and DM me about this? - JP https://t.co/rMApsV8PQY
. @115714 is out right THE worst company and THE customer service experience. #neveragain #ever | @225745 Hi there! These are not the comments we like to see. How can we help? -KM
The fact that it takes me over 10 minutes to talk to a human at @115714 is the most annoying thing in the world! | @541923 Most definitely not the way we'll want you to feel. What's going on? Send us a Direct Message so we can further assist you. -HS
@115913 your clients the plan they signed up for. | @324008 @115913 We're all about finding a suitable solution. We'll continue assisting you right back in DM in just a moment. *CharlesOpacki
Marcelo Claure https://t.co/2LxcnajG1b 678 469 8468....Mrs. McMillan research my number not affiliated with Sprint!!!! | @327348 Thank you for providing your contact number.  I didn't find an account with this number.  Pls provide the Sprint number or account.
@TMobileHelp I just noticed today that my account was switched from my simple choice plan to the t mobile one plan. I didn't change it. | @541956 Let's take a look at your account! Send me a DM. :) https://t.co/dPHUAru2pc *MikeVance
"@115911 why is it impossible to cancel a line I haven't used in over a year with you guys! Suspending a line is not the same as canceling! | @541957 Bryan, we appreciate you reaching out to us here. We are here for you and happy to assist with your needs. DM us. *GiselleM"
@115714 25 years i have had the same account and to be treated so poorly is unacceptable. Dont try and con your consumers into spending more | @541965 Hearing you are feeling this way really concern us. You are an important part of our Sprint family. Please DM us to work together. -JS
"Dear @115911 , I can’t wait to switch carriers.  This constant 1-2 bar service is horrendous. https://t.co/yAHZpN0Gof | @325638 Hi Russ! Keeping you connected wherever you go is super important so we've got to assist. DM us and we'll take a look for you! *WhitneyJ"
"Haaaa @115911 @115913 you clowns!! Warranty exchange on a non water damage phone done. You guys are stealing customers money. | @168387 @115913 We're here to help with whatever is going on with your warranty exchange, Austin. DM me https://t.co/Nr93OTtXRx *TaylorBest"
Oh and this is rep #12! @115911 @TMobileHelp Getting old fast. https://t.co/RSz3TkOlyg | @195088 Reliable service is extremely important for our #MagentaFam Responding to your DMs shortly: https://t.co/E37bpdWEut *StephanieTowers
"Hey @115714 I really need to talk to a live person and not a computer! Please help!!! | @542006 You came to the right place. Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
I never seen more of a mess as wen I just called @115911 to buy a new IPhone.It took 2hrs over 2 call.At the end they were out of the phone | @370937 Hi Ricky! I'm all about a seamless experience so I get how important this is. DM us so we can assist with getting you a new phone. *WhitneyJ
@115913 @TMobileHelp All deals r valid when adding a new line of service.U folks are leaving old customers to hang dry.:( | @201154 @115913 We love out valued customers and our offers are available to everyone. DM me for help https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 very frustrated, I expected better! 15 year customer! | @542042 @115913 Wow, 15 years is incredible! Thank you! DM me and we'll look at options to get you a V30 https://t.co/Nr93OTtXRx *TaylorBest"
"@115714 would it be asking too much to get just a little bit of service at @38938?  Just a little. Please. | @542078 Hi there Matt! Are you having issues with the service in your area? If yes, send us a DM with the location so we can check the coverage. -HS"
@115913 I really am considering leaving after talking with my mother.. Rude ass people in the Oly Store I swear. | @157325 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
"@115913 make me an offer I can't refuse to join TMobile that doesn't involve price | @542175 @115913 You'd be an awesome addition to our #MagentaFamily, DM me if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest"
"Speeds in downtown Seattle. Typical for @115911 LTE in this area. https://t.co/cVXproN1Me | @128153 That would frustrate me, too. Everywhere you go we want your speeds blazing, Josh. Send us a DM and let us check this out for you. *JeremyJ"
"Sprint has to be the WORST cellular service out there. Ready for a change.  #sprintpcsiswack @115714 do something about your wack service | @542211 Hey, I saw your post about  you having issues with your service. Shoot me a DM so that we can look into this. We are here to help. -IB"
@TMobileHelp my phone connection never works in this area 😩 is this supposed to be normal? | @499549 Let's see what we can do to get you a solid connection over there! :) Click here to send me a DM! https://t.co/6eZrWJ9PIa *JustinRhodes
"@TMobileHelp Have a question. Can someone DM? | @200659 We have the answers to all #StrangerThings Magenta!! DM me, I'm the gal to get you taken care of!! https://t.co/n6tQTx28XN *OliviaStewart"
"@sprintcare What’s going on in Tampa? https://t.co/fN0Bd6axeV | @542273 Let's check on that service for you. What's your nearest cross street and ZIP code? Send us a DM, so that we can further assist you. - MJ"
"Check my @55 result! I’m outside @115911 Can’t wait for this to be at home too! (Home is more like <20 mpbs) https://t.co/AcDEDvX2T3 | @187448 Wow, those are some excellent speeds! DM me and I'll make sure you get the best speeds at home too! https://t.co/ajg0boXCWT *TanyaFalandysz"
"@115913 Mr. Legere, i am reaching out in good faith. I am having issues with the note 8 bogo. I need assistance | @359794 @115913 You're in the right place, Neal. DM me and we'll see what's going on with your Note 8 BOGO https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 I went to two Dallas stores and called a third, no one has the v30. One place gave me a look like they had no idea WTF it is. HELLO | @174568 I understand how you feel, Keith. This one of the most anticipated launches for me, too. Come on over to DM and let us take a look. *JeremyJ"
@115911 called more than 10 tmobile stores in my area looking for the LGV30. All said they dont have it in stock on launch day. FAIL. | @542326 Woah! We would love to discuss your upgrade options for you Dejan. Click the link and send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite
Wonder why @115714 never offers its long-standing customers a deal on phones? No contract & no Customer Appreciation = no customer  #sprint | @542346 Please visit us at https://t.co/0qT1rLBLtN for the latest offers on phones for current customers.
"hey @115714 idk why your service has been even worse than usual but you should probably fix that because it’s getting old quick | @542348 Hey there! Let me ask you some questions so I can fix this, okay but first, please send us a DM for further assistance. -SA"
"@115913 Traded in 6S to get an iPhone8. Paid off 8 in 2 weeks, then denied when I requested to have 8 unlocked. The 8 is paid off. why? | @542375 @115913 Hey Darnell, we'd be more than happy to look at getting your iPhone 8 unlocked. DM me https://t.co/Nr93OTtXRx *TaylorBest"
".@115714 @sprintcare customer service might be the worst on the planet - why do I stay with them | @542382 Hearing this concerns us, as we aspire for nothing less than keeping our customer feeling valued, happy and satisfied. Shoot us a DM. -AH https://t.co/rMApsV8PQY"
@TMobileHelp will replacing my sim card improve the network connection? I'm using an iPhone 7 and my sim is about 4 years old. | @542435 Great question! I have some great info for about that! Shoot me a DM so I can tell you all about it! https://t.co/W3cyuk6dh9 *DebiChavarria
"Investigate @115714 unfair practices @119736 @132114 @5846 @140 THEY are ripping people off!!! | @542485 Hello there! This is very concerning to us, and we would like to know how we can help you today. Please DM us for further assistance. -DD"
"@sprintcare What number do I call to speak with a real person? | @542504 Hi there! We would be happy to contact you. Please send us a Direct Message, include your phone number and the best time to contact you. -SJ"
"Why the fuck does my phone keep loosing service?? 
@115911 | @542532 Let's take a closer look to see what's happening, Jerry. Send us a DM! We're here for you. *RickK"
"@115714 charged me $800 on my bill for no reason.. They suck ill be leaving them soon | @542562 thank you for reaching out to us. We will be happy to assist you. Please send us a Direct Message, so that we can further assist you. -KJ"
"@sprintcare I live in the middle of a town with 90,000 people and have the worst service. 1 maybe 2 bars. You have to figure this out! | @542578 Thank you so much for reaching out to us, we do apologize for this inconvenience. Please send us a DM, to further assist you. -JM"
@115714 Is TRASH ‼️🚮🚮🚮 | @542579 Hearing this is very concerning to us! Please let us know what has caused you to have this perception of our company. -JC
@164264 can relate https://t.co/fPk1jVPA02 | @542583 Hey there! What's wrong? What has caused you to feel this way? -JC
"@sprintcare what is going on with your service lately? | @298718 Hey Thomas, what issue have you been having and for how long? -AH"
Thinking about leaving @sprintcare when new iPhone comes out.  What are the benefits in going to @115725 or @ATT ? | @542585 This is concerning. What happened to make you think about leaving Sprint? Allow us to turn this around. -IC
"@115714 #sprint If I don’t have access to that then you should charge me accordingly. #LookingforAnotherProvider
#CellServiceRipOff | @542586 Thank you so much for reaching out to us, we completely understand your concern. Please send us a DM, to further assist you. -JM"
@125652 @117543 When does sms to Cuba is going to be available for sending again? T Mobile has blocked that option | @322259 @125652 @117543 We'll continue to work with the local carrier to understand what options exist for supporting a text option in the future. *DanKing
"Hey @TMobileHelp, I got a question about upgrading my phone. Can you help me out? Thanks | @542618 Hi we can help you out. Whats going on? *JayMartinez"
"@TMobileHelp what kind of coverage do I get in Italy? | @542622 Hi Esteban, send me a DM so I can give you all the info...Thanks! *SusieAdams"
"I’m to impatient of a person for @115911 & @115817 taking forever to deliver my shit 🙄 | @542624 Good things come to those that wait, fam. We can check the status of your order with you. DM us. *GiselleM"
@115913  What is the JOD pricing for the iPhone X? It's ridiculous it hasn't been released yet. Ready to switch to @115725 or @att | @351235 @115913 More details will be coming soon! Thank you for your patience. https://t.co/lH0SH5fy2m *MikeRice
"I've been waiting for my refund from @115911 for 13 days. Every day, someone new says something different | @348478 We're all about getting you the right info, especially in #MoneyMatters Let's continue working in DM! https://t.co/jPSwKnAg0l *HarleySumida"
Seen a  @115911 commercial that said “Netflix on us” what exactly does that mean? Like for how long? @42909 help. | @542684 Yep! You heard that right Erika! With a qualifying T-Mobile One plan you'll get #NetflixOnUs with no end in sight... https://t.co/EPm6bZ0Wc5
"Surprise surprise, no service in Cambria. Such lovely coverage @115714. | @119416 Let's check on that service for you. What's your nearest cross streets and ZIP code? Send us a DM, so that we can further assist you. - MJ"
Then to top it off @115714 @sprintcare  LOVES to hang up on paying customers!!! Not the first time this has happened | @542890 Hi there! Seems like you're experiencing some service issues. Let us take a look into this for you. Shoot us a DM to further assist. -JA
@115913 why did none of your stores have an LG V30 in stock on the launch day of said device? #SmartphoneWoes | @462561 @115913 That phone has been very popular but we can help you get one. DM us to get started https://t.co/Et1Fu7xZtb *BarbPelotte
.@115714 what are you going to do to help the people in the #USVI ? YOU abandoned them after two CAT5 Hurricanes! #VIStrong #VirginIslands https://t.co/nKEXnJcM6J | @542916 We're your panther during this difficult time! Please visit https://t.co/0qT1rLBLtN to learn more of what we're doing to help out. -MM https://t.co/rMApsV8PQY
"I try to upgrade to the iPhone 8 and of course Tmobile app or website isn’t working fail @115913  😢 | @542917 @115913 We want to make sure getting that new phone is easy! Let's take care of this, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"While AT&T worked all the way, at least after midnight. My aunt had TMobile, there's days I still can't talk to her. Day 22! https://t.co/BjU9EfMQ62 | @542925 We want you stay connected with your family at all times. Send me a DM so we can resolve this. https://t.co/plE6XCdHhz *CharlesOpacki"
@115913 My wife’s phone has LTE. Mine's 3 feet away has NO SERVICE? I've been with you for 15 years! Did I do something to make you mad? | @254600 @115913 Let's make sure your phone is in tip top shape so you can enjoy your service. DM me so I can help. https://t.co/plE6XCdHhz *CharlesOpacki
"@TMobileHelp T-mobile sucks. Worst provider ever. Stuck in Israel without mobile internet. | @542949 Cees, shoot me a DM https://t.co/nFCVJunANW so we can see what is happening for you!! Let's try to get you #MagentaConnected! *DJConstable"
"@115714 You abandoned #USVI Customers after two CAT5 Hurricanes! Still charging fees! A website link is an insult! #VIStrong #VirginIslands https://t.co/i74MksGRwh | @542916 We also have technicians dispatched in affected areas, working to have services restored as quickly as possible. -MM https://t.co/rMApsV8PQY"
@TMobileHelp how do you want me to pay my bill if the website won’t load and the app keeps crashing?! 🤷‍♀️ | @542961 Oh yikes! I definitely want to help out with your website experience. Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson
Hey! @115913 @TMobileHelp the new update for the tmobile app seems to have broken payment submissions. It worked flawlessly before. | @542975 @115913 That’s not the experience we want for you when working with that great new app. DM us for help https://t.co/Et1Fu7xZtb *BarbPelotte
@116447 I’d be interested in speaking to you directly about wth you need to do to improve customer relations. Literally this sucks. | @543004 @116447 Team @116447 will be happy to discuss your account concerns.  Someone will contact you today 10/14/17. https://t.co/rMApsV8PQY
@TMobileHelp If my dad signs up for the +55 plan (2lines @ $60) would he also qualify for the Pixel promotion. He is currently on verizon. | @543021 We'd love to get you all the info you need here. Can you please send us a DM? Thanks! https://t.co/IUIA5vQSHC *MattHargleroad
@115911 sent a text to my phone asking me to rate them..i give y'all a big NEGATIVE 8..all my contacts are gone once again..fuck T-Mobile🖕 | @543045 Whoa! That's not the experience we want you to have! Please send us a DM and allow us to further assist! We are here for you! *BrookeK
"@115913 how about addressing your #failed LG V30 launch? #Fail You received Zero, none, nada LG V30s in any stores on launch day. | @336399 @115913 We received fewer V30s than expected, but we’ll have more in stores near you soon. Don't forget you can order online! *RachaelTansey"
@115913 I am so disappointed with the way u guys r handling the sale of the LG V30. No store has any in CT! They didn't get any! | @543046 @115913 The V30 is a super popular device and we’re here to help you get one. DM us for options https://t.co/Et1Fu7xZtb *BarbPelotte
"Hey @115714 my phone isn't receiving text messages, what's up with that??? | @543100 Thanks for notifying us about this issue you're having. Send a DM informing us on how long this had been happening. We're here to help. -HS"
"The customer reps don’t care about the customers at all I’m pissed to say the least 😡😡 @115911 | @543118 Whoa, Moody! We definitely do care! Please send us a DM and allow us to address your concerns for you! We are here to help! *BrookeK"
"@115911 @115913  I have sent recorded phone calls to the executives at TMOBILE, their reps lie, provide false informatio and mislead | @385034 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest"
@115913 this has to be the most undermining account suspension I have ever seen | @260091 @115913 We want to check this out with you and ensure all is right with your account. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest
"@115913 6 lines on Tmobile and all I get are lies from customer service.. maybe I need to cancel and go elsewhere | @385294 @115913 We'll review your account and get to the bottom of this together, Dennis. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 @115911 @TMobileHelp how do I justify ripping off consumers overcharging them for ur errors as a ceo I’m just as busy as u | @260091 @115913 @115911 I see your DM and will be replying momentarily, I appreciate your patience https://t.co/Nr93OTtXRx *TaylorBest"
@115913 @TMobileHelp @115911 Please restore my service until u correct errors Im being charged for because of bait and switch tactics | @260091 @115913 I’m here to help with your account needs and will continue working with you in DM. https://t.co/Et1Fu7xZtb *BarbPelotte
Ewww I hate @115714. Ive been with them for 6 years now and they wont help me. They just lost a loyal customer. | @543150 This isn't what we like to hear from our loyal customers. Plz sen us a DM with a brief description of ur issue so we can further assist. -MM
@TMobileHelp @115911 @115913 why ask consumers to dm u and then hijack their time with the wait on way to memorial and now this bs | @260091 @115913 I know your time is valuable and will continue working with you in DM to get this resolved. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 Service in Murfreesboro is terrible | @266971 Oh! I have great service in, Murfreesboro right now. Where area are you having trouble in? Send us a DM so we can check it out. *NaeJ"
"@115714 fuck you sprint. 4 years at this fkn address and i still have yet to get full bars!  Fkn ever!  WHAT. THE. FUCK?!?!?! | @543173 Hey! Are you having issues with your voice, text or data? DM us with the nearest cross streets & ZIP where you're affected. - NA"
"@sprintcare Service still out in Orlando.  It's been 15 hours.  When is it going to be fixed? | @543184 Let us look into that for you. Send me us a DM, so we can assist. -KM"
@115714  ‘s service is so bad i hate it | @543185 This is not the way we want to be perceived by our customers. Please send us a DM so that we can further assist. -KA
I cracked my phone again and I'm not trynn pay AT&T 400 bucks to get the 8 so @115911 @115714 Wus good? | @543186 We would love to have you be apart of the Sprint family! -KA
@116447 I was misled by @115714 re: BYOD program & now I am without service.  Release my number so I can port back to my original co. | @322733 Please send us a DM with the your contact information.  -Team @116447
@115913 sure it’s not going to hurt u but it’s time for civil suit not getting ripped off again or charged for your errors @TMobileHelp | @260091 @115913 I hear your concerns and want to help. I’m working with you now in DM and will work through this. https://t.co/Et1Fu7xZtb *BarbPelotte
@115911 Hey - I can't activate my Apple Watch series 3 because when I try to set up cellular the webpage just throws an error and closes | @543217 Hmmm let's investigate! Send us a DM and we'll get this straightened out for you ;) *KittyG
@115913 @TMobileHelp @115911 your dm reps r using tactics to delay my day and piss me off more with sarcasm | @260091 @115913 I understand your time is valuable and I’m here to help. I will continue working with you in DM https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp  hey the new online payment system seems to be having major issues. wont let me pay | @168336 Good morning, Michael! Let's get that payment processed for you. :) DM me here and we'll make it happen: https://t.co/HuQi0EoCEV. *JasonBurr"
"absolute worst customer service experience @115911  @115913 Been without a phone for 48 hours and continue to receive misleading info | @543301 @115913 I'm confident we can turn your experience around, DM me and we'll dig into this https://t.co/Nr93OTtXRx *TaylorBest"
"I'm stuck with @115911's dropped called, overpriced plans, and throttled #data. https://t.co/pDjmAAqdoi | @359792 Hey there, Isaac! We want you to love your service! Please send us a DM and allow us to take a look at what we ca... https://t.co/fXGsqfbA5h"
"Since @115911  @115913  can't seem to get their act together maybe @115725  can | @543301 @115913 We don't want to see you go. I see your message and I'll be responding momentarily, meet me in DM https://t.co/PbJEgtqanO *JeromyBingham"
".@115911 @115913 innovate plz. Be the first SP to actually be able to handle insurance issues/fix phones in store. #annoying | @543388 @115913 We'll do everything we can to make your life easier regarding this, DM me and we'll chat https://t.co/Nr93OTtXRx *TaylorBest"
"Just tested @115911 because I have a brick. 29th &Hydraulic ICT reported several times. @115913  #badcelservice https://t.co/hKW1xBa1hW | @362909 @115913 We want you to have the best service, DM me and we'll pick this up where we left off https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp Hey, is there something wrong with the website today? | @543415 No issues showing on our side, let's dive in and see what's going on for you Dee. Send me a DM: https://t.co/hhkfSa6wT7 *JenniferJackson"
"@115913 Plz say something official about the botched LG V30 launch. address this issue without the canned responses PLZ #failedlaunch | @336399 @115913 Hey David we're here to answer any questions you have about the V30 launch, DM me and we'll chat https://t.co/Nr93OTtXRx *TaylorBest"
Any other @115714 users unable to use data in downtown Des Moines? I have 4 bars LTE but can’t load pages or send messages for 4 days. | @543481 Hi there! Your comment concern us. Let's go ahead and review the coverage to see what's going on. Please send a DM to get started. - LH https://t.co/rMApsV8PQY
"@115911 You really dropped the ball on the LG V30 release. None of the stores in my area have the phone. #disappointed #FAIL | @543494 Oh darn. I'm disappointed to hear you missed it in store, however you can order here https://t.co/sOUOiO2Hed. Sen... https://t.co/7coghIPLxE"
"@115913 @ATT @115725 @115714 so, I'm looking to move from at&t to a new company. Im tired of paying $366 a month for 2 lines and 2 tabs | @543524 @115913 Magenta would look fantastic on you, Sean. DM me if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest"
Idk how long we have a contract with @115714 for but I will give my momma whatever just to get out of it | @379779 Hearing you are thinking about leaving us is concerning. We want you to have services the way should be. Please DM us and follow us. -JS
"@115911 I’ve been a customer for one year now and y’all still messing up my account every month 🙃🙃🙃🤷🏾‍♀️ | @543575 We want your first year to be filled with the most memorable moments, Bee. Send us a DM and let us check this out for you. *JeremyJ"
"@115913 Your @115911 customer service center is awful, and giving me false information and not owning up to it. Definitely worth the $ | @543585 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest"
@115913 Why can't existing customers get Netflix also??????? | @543588 @115913 Existing customers with 2+ lines on our standard T-Mobile One taxes included price plan can absolutely take advantage of this! *TaylorBest
"I hate @115911 I always have horrible customer service | @387434 Whoa, Paige! This is not something we like to hear! Please send us a DM and allow us to make things right. We are here to help! *BrookeK"
If you are ever in danger and have to use your @115714 phone to make a call. Chances are u won’t have service so just be prepared to die | @543592 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"@TMobileHelp guys i'm having trouble making a payment on my account. Please help. https://t.co/KFWHl5MmoP | @543595 Yikes! Let's make sure you can get your bill paid. Send me a DM, and I'll help you out. https://t.co/6NxKsl5RJm #WeGotYourBack *JoshHenegar"
@115913 have you heard of any issues for San Francisco market customers being affected by the fires? | @543601 @115913 Hey Jason! DM me so my team and I can check out the San Francisco market and see what service looks like https://t.co/Nr93OTtXRx *TaylorBest
@115913 Any word on when the V30 will be stocked in Houston? | @543625 @115913 The V30 is a super popular device and we received fewer than expected. We’ll have more out to stores in your area shortly *TaylorBest
"@sprintcare thanks for the half assed trouble shooting ! Disgrace to customer service! | @360744 This isn't the kind of feedback we strive towards. An agent has responded to your message, please click the link again to return. -DC"
"@115911 also, quite a few towns in PR don't have service yet, so make sure you've got ALL the island's towns check marked on your screen. | @543635 Our top focus is keeping our entire mobile family connected, Regner. Send us a DM and we can take a closer look at your experience. *JeremyJ"
"@115714 I was just on hold for over an hour with a customer service representative and she never came back. Y’all suck. https://t.co/f604q2CbQy | @543636 This sounds concerning. Are you still waiting for a response? Please DM us additional details about your issue, to assist. - JF"
@TMobileHelp I'm having issues with my mobile service. I'm not able to send/receive texts & can only make emergency calls. Not happy. | @543643 Let’s make sure you have all the #MagentaService!! Shoot us a DM and we will get right to work! https://t.co/nFCVJunANW *DJConstable
"@115911 rep messed up plan change and didnt move phone insurance now cant file claim and inhouse only gets me a phone on tues @TMobileHelp | @543668 Yikes! That is not the experience we want for you! Shoot me a DM, so we can look into this for you! https://t.co/jjKemKyHlV *AlexisGovea"
Wow I called ATT twice and they hung up on me twice now when I asked about the fees Maybe I should go to t-mobile? @115913 @115911 | @543700 @115913 I think you'd be the perfect addition to the #MagentaFamily! DM me if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest
@115913 i have been with sprint for a while now thinking to switch to tmobile once the iPhone X come out.. tell why should I switch? | @543739 @115913 Way too many benefits to define within a character limit! Check out what we have to offer here: https://t.co/cCRIl0Fcnu *TaylorBest
"If I could I would send a lawsuit against for guys for getting no notification and probably a crazy bill too @260566 @TMobileHelp | @323896 We're here to help, Bobby. Please send us a DM and I'll get this figured out in no time! https://t.co/ajg0boXCWT *TanyaFalandysz"
Fuck you @115714 and your shitty service 😊 | @343601 This is not the way we want you to feel about us. We would like to review this issue with you. Please send a DM to further assist you. -JM
"@115913 @ATT @115714 @115725 and plus, my phone was ruined while doing rescues during Harvey and I got no help from at&t. please help | @543524 We'd be happy to have you apart of our Sprint Family! Can you shoot us a DM for us to have a little chat? We'd like to help you out. -DC"
Bruhh I hate y’all @115714 | @543782 This is not the way we want you to feel about us. Are you experiencing issues with our service? Please DM us to further assist you. -JM
"Goes to pay bill ..... @115911 @TMobileHelp double charges my card😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒 y’all been bad luck since day one | @491103 Whoa! Double charged? That's not cool! Let's get this taken care of. Send me a DM, please : https://t.co/6NxKsl5RJm Thanks! *JoshHenegar"
"I’ve had sprint for 13 years. Can I get a Pokémon go plus ? @115714 | @543796 Hello! Thank you for ur loyalty. Yes you can! New line of service is required. To request a new line, please call us at 800-777-4681. -VS"
"@115913 I have a serious T-Mobile dispute. I’m wondering if you’d be so kind as to help get me some traction sir...? | @543799 @115913 I see your DM, I will make sure this is taken care of. Look out for my DM momentarily https://t.co/PbJEgtqanO *JeromyBingham"
"Love that I can't use my phone while shopping in the Grandville mall.  Your the worst Sprint, can't wait u drop u like u do my calls @115714 | @543803 We would like to have a better understanding of the situation. Please send us a Direct Message, so that we can further assist you. -JJ"
"@115725 , @ATT, when do your IPX preorders start? & What's it cost for 2 IP8+? Just canceled 2 @115714 lines (w/iPhones) @ $130 a month | @335665 Hi! We're sorry that you feel this way. We'd like to inform you about the options you have after a lease is up, please send us a DM. - JG"
"Been with #sprint for more than 6 years and it hasn’t improved LTE what? Ripoffffff going back to AT&T | @543843 Hi Dizz, are u currently experiencing issues with your service? We'd be happy 2 look into this for u. Send us a DM so we can help u out. -MB"
"@115913 Hi 
I like t-mobile but I think it unfair to say free netflix,  fine print says only on mult. lines
did I read it wrong?

Peace | @121243 @115913 This incredible deal is for customers with 2+ lines on our standard T-Mobile One taxes included price plan. *TaylorBest"
@115911 @115913 thanks for the text survey regarding customer service. I'm posting my response https://t.co/SxtFNATLub | @470632 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
"@TMobileHelp I want to upgrade my JOD device. Can you help with that or do I need to go to a store? Thanks! | @543891 Hey, Jon! We can get that upgrade done right here. T-Force is your one-stop resolution shop. DM me here: https://t.co/HuQi0EoCEV. *JasonBurr"
"@115911 shame on you. Took me hostage, phones locked, not taking my payment... no-one is helping me. @115913 | @543893 @115913 We truly want to sort this all out and take great care of you, Sandy. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Horrible customer service @115911 @115913 spoken to 5 people and still can't get any results! | @543907 @115913 I'm confident we can turn your experience around, DM me https://t.co/Nr93OTtXRx *TaylorBest"
Desperately need a new sim card from @115911 but can't get one 😥 | @543926 That isn't the experience we want you to have. Can you send us a DM so we can assist?  :) https://t.co/IUIA5w8u6c *MattHargleroad
"@115913 @TMobileHelp https://t.co/pNnnyTGHk7 | @116094 @115913 We absolutely want a resolution for you, Andres. Plea DM us and we'll dive into this for you. https://t.co/lH0SH5fy2m *MikeRice"
im so sick of @115714 bad ass services | @176775 Hi there! this is not the type of feedback we like to get. How long have you ben experiencing this? --OL
"@sprintcare I haven't had any phone service since Sunday.  Texts, imessage, and wifi are working but no dial tone.  Can't make, get calls. | @543991 We'd love to look into this matter for you. Send us a DM so we find out exactly what's going on. -CW"
"The ""No Upgrade Fee"" promotion is just offensive. Why in the hell is there an upgrade FEE in the first place? @115714 | @543995 Once upgrade is completed online, upgrade fee will b proactively waived. Visit https://t.co/0qT1rLBLtN for more info. -CA"
"T-Mobile eliminates free unlimited LTE perk for Canada & Mexico travelers https://t.co/0ZmE5IOi2j Ugh. That’s why I switched to @115911 | @204048 Hey there, Brett! You can still accrue data for each country in your data stash! Feel free to DM us with any questions! *MelindaR"
"@TMobileHelp can I get some support ordering a phone, please? :) | @535414 Never fear, T-Force is here for you! We've just responded to your DM and will meet you there! Thanks :) *NicoleHernandez"
I'm thinking about switching to @115911 because @116961 has awful service and the phones are always glitchy | @544044 Anything we can do or answer to make this decision easier for you 🙃 *ChanneyT
Waited all day for @TMobileHelp and @UPSHelp and they don’t give a shit. Use brown to shitty service https://t.co/77wlXWz5GJ | @254807 Yikes! Send me a DM and let's take a closer look! https://t.co/izQCWNdYgX *NickSuzuki
@sprintcare Love how your customers setup a payment plan and it’s listed on there account but you still try to disconnected service smh | @544067 Very concerning! Did you attempted to set a Payment Arrangement and was unsuccessful? Send us a DM so we can further assist you today. -HS
"@116447, please contact Neisha or Shana with your customer service department regarding our account, and please tell me how this | @348505 Please send us a DM with your contact information. Team @116447 will review your concerns and reach out to you directly. https://t.co/c36TXFl9o5"
"@TMobileHelp my t https://t.co/jzcOmMLmUP is giving a weird error when you log in. I can't do anything online. | @544091 My name is Gwen, and I will be taking care of you,  what kind of error are you getting? I know I do just about ev... https://t.co/wV892Wu32o"
@TMobileHelp my t https://t.co/jzcOmMLmUP is giving a weird error when you log in. I can't do anything online. | @544091 Great news!!! All I need to do is send you a password reset and we can get you up and running again.  I can send ... https://t.co/wV892Wu32o
"Sprint is trying to steal my joy today. NOT happening! BUT, it is time to switch to another company!@sprintcare @115714 @124218 | @273452 Most definitely not! Why do you feel this way about us? Please send us a Direct Message so that we can further assist you. Sprint cares! -HS"
"Your service is seriously shit and I’m sick of paying 95 dollars a month when my shit won’t load 75% of the places I go @115714 | @544138 Hi there, this seem very concerning to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
@115913 I have a business account and I don't have enough credits to purchase 3 phones! | @544147 @115913 Let's get to the bottom of this and make sure you're squared away. Please send us a DM to start. https://t.co/lH0SH5fy2m *MikeRice
"Maybe one day @115913 and @115911 will fix the signal in Mission Tx. And thats because theres a tmobile call center nearby https://t.co/B3WghRaZQP | @544162 @115913 Let's dive in and check out the area, Danny. Please send a DM our way; we've got your back. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 please make sure your company stop sucking as it is now. @TMobileHelp service sucks and is wack | @156987 @115913 We truly want to take great care of you both, Julio. We've got your back. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 why is customer Service so nonchalant? | @544168 Oh no! this seem very concerning to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"@544185 ...your team strikes again..rep gives info i rely on..other rep has conflicting info & tries to remedy..other shoots down #2 | @315632 @544185 We're here for you, Anh and we'll be diving in to get this resolved.  We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
Anyone else get screwed over by @115714. Might be looking to switch. They’re ridiculous and don’t tell us anything upfront. | @544191 This isn't the kind of feedback we strive towards. Can you shoot us a DM for us to have a little chat? I'd love to help you out. -DC
@TMobileHelp nobody in the DM? Really? | @156987 Hi Julio! Thanks so much for your tweet! I'd love to meet you in your DM right now. See you there! https://t.co/6NxKsl5RJm *JoshHenegar
@TMobileHelp is something wrong with service today? I haven't been able to make or receive calls all day but I receive text? | @544194 We always want you to have the best connection possible! Send us a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"Hey @115913 , how do I report a damaged/underperforming tower? Pic related https://t.co/DNaKoHOqn4 | @166538 @115913 Let's dive into this and we'll make sure we get this to the right people. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 hi T-Mobile do you know of any outages in Maine? Seem to be low on service or going on att at home when I usually am on LTE | @178348 Hey Marissa, let's look into that together so you can keep a strong connection! Can you send us a DM with your exact location? *TerriL"
Got full bars and ain’t shit working @115714 wyd | @544205 We are sorry to hear this and would love to help. Please direct message a contact number and an agent will reach out shortly to assist you.
"@115714 unlimited data doesn’t mean you can slow my shit down. @ATT lost a big class action because of that a few years back. | @354253 Hi, we definitely want to work with you on this. Follow us @sprintcare and please send us a DM in order to further assist you. -Y.F."
"@46759 @46760 @46761 @46762 anyone who has @115911  look over your bill for any charges you don't understand question it | @364541 I am here to help, and am eagerly awaiting your response in DM so we can get started when you're ready! :) ... https://t.co/s8RiX3LjBr"
@TMobileHelp does the s8 have gyroscope? | @280318 The S8 is a gorgeous device and it does have a gyroscope! Shoot me a DM and we'll talk about it! https://t.co/i0i27Ors9t *AdamJudge
My phone connection HAS BEEN SHIT for the past month. @115714 what is the problem????????? | @471980 Hi there! Thank you for bringing this up to our attention. Is the issue impacting anyone else in your household or around you? -EF
@TMobileHelp (3x3) the upload and download speeds are around 64kbs | @475173 Yikes! Let's get this figured out! Send me a DM here https://t.co/43NmJRbdQL and we'll go from there! Thank you :) *BrentHayashi
"@115911 I just had the worst experience at one of your stores and will probably be switching carriers because of it. | @544298 We want you to have the best experience with us. Let's take a closer look to see what happened, and make things right. Send us a DM! *RickK"
"@TMobileHelp Can I do a factory reset on my galaxy s7 without removing the sd card? I can't get the tray to open. | @544302 Hi!

Thanks for reaching out to T-Force.  I am happy to help out tonight!  You would like to factory reset your S... https://t.co/jVLddWZfoH"
"@115913 I can’t say I’m happy w/ the “service” u tried 2 give me, I can’t understand why u gave up #illleaveifyoudontcare #notDMinguTM | @322341 @115913 We always want to explore every option to take care of you, Kevin. We're always here for you. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Trying to pay my bill. The website and the app tell me ""Enter a valid card number"". The card is valid. What's up w/ the system? | @544337 We want to ensure you can make a payment towards your account. Click this link to DM us so we can help. :) https://t.co/SVhS3HeZe3 *LivFord"
"@115913  canceled two lines on my acct., never left T-Mobile one plan, now I’m getting charged 120 for my two lines?  Verizon much? | @544339 @115913 We absolutely want to get this all sorted out for you, Matt. We'll get you the best deal possible; DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp https://t.co/u2y5qhqPje is this normal ? | @535760 We always want you to have the fastest connection possible, Santosh! DM us so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"Want to leave @115714 looking for something cheaper n better | @544345 Oh no! We hate to see you leave the Sprint family. Please let us know why you felt this way? We are here to help, Sprint cares. -RM"
"@115913 what is going on w/ @115911 customer service. I just switched, in 20 days & already have issues @TMobileHelp #HelpMeOut | @544348 @115913 Your experience is everything to us, Jerry. We're here for you; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115714 you have no appreciation for loyalty! | @544375 We're sorry to read that. We'd like to see what other options you have Please send us a DM so that we can further assist you. - AS.
"@115911 Sadly, after 15 years, leaving T-Mobile. Poor coverage and dropped calls made running my business impossible. | @544376 Todd, say it isn't so! We don't want to lose a loyal customer like yourself. Send us a DM so we can chat about how we can do better! *TerriL"
"@TMobileHelp I've been unable to make payment through website and app. Says ""invalid card number"" wanted to make sure you guys are aware and it can be submitted to the correct team. 👊 | @544392 We want to ensure you can make a payment towards the account! Click this link to DM us and we’ll help. :) https://t.co/SVhS3HeZe3 *LivFord"
"Just switched to @115714 & I am not pleased 😐🤦🏾‍♂️ | @544410 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115911 a customer for 9 years, and I can’t even get them to write a wrong they made! #tmobilesucks #At&thereicome | @544419 Hey there Bri! We want you to have the best experience with us! Let's take a closer look to see what happened. Send us a DM! *RickK"
"@TMobileHelp @115913 Very displeased with T-Mobile and the terms for getting two LGv30's with $500 savings. | @504482 @115913 We definitely want the best possible deal for you, Mike. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @TMobileHelp after 4 hours and not giving me a useful solution other than turn my phone off, I'd rather be refunded my bill amount. | @544470 Morgan you should always be able to rely on your phone! They're our lifelines! Shoot me a DM. Let's resolve this. *SarahPearson"
"Im so fed up with @115714 whole company my phone stay fucking up | @544472 Hey there! This is not the type of feedback we like to see. Please send us a Direct Message, so that we can further assist you. -MM."
"@sprintcare when will u guys push the new build update for essential phone? | @544508 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@TMobileHelp will I be able to pre order the iPhone X on October 27th, through the tmobile website? or only https://t.co/TGbfCyXaSs | @544510 Exciting news! https://t.co/9cBIeO8j44 will be pivotal point for preorder. DM for more info https://t.co/cYAShZx2fF *PoxMaphixat"
@sprintcare Need to log into my account but you want to send the security code to a phone I can’t get texts on. How do I fix this?? | @544516 The security code is sent to protect your account. You said your device does not receive texts? Why is this? Please clarify for help. - DW
"I have no service here @115714 I had to connect to the WiFi just to send this. https://t.co/YpfNQdfFB4 | @196404 We apologize for the inconveniences, but DM us, so we can check your surroundings and check to what resolution we can get. -LR. https://t.co/rMApsV8PQY"
@115714 since im already a Sprint customer do i get s pokemon go plus for free? | @544643 Did you see any promotion related to this? Please follow us and send us a DM to further assist you with this. -LR. https://t.co/rMApsV8PQY
@115911 is something wrong? I haven't had a response to my customer service area. | @544645 Hiya there! We'll meet you in the DM :) *PhungDao
"@115911 is currently holding me a political prisoner via the throttling of my internet smh | @544646 Send us a DM so we can take a look at your data, we want to make sure you're having a good experience. *ChanneyT"
"$90 a month for unlimited and every night at 11pm my texts stop sending until the next day. Tough to run a business this way,  @115913 | @544696 @115913 We want your services running smoothly 24/7, Christopher. Kindly send a DM my way to dig in. https://t.co/EdLkYIfmTn *MariahDaigle"
@115714 my iphone 7 is trash and you all are giving me every problem possible while ordering the 8. Something needs to give. I am done !! | @544714 Hey. Sorry to hear of the device issues. What issues are you getting to upgrade to the iPhone 8? Let us know so we can help. - DW
"@115911 my #AppleWatchSeries3 order was cancelled without me doing it #wtf | @544747 Whoa, Joe! This is not a good experience. Please send us a DM and allow us to take a closer look for you! We are here to help! *BrookeK"
"No @115911 coverage in most of Brattleboro VT. So disconcerting to be unable to connect unless w/hotel wifi. 🙁🙁 | @544764 Uh oh, Crystal! This is not what we like to hear! Send us a DM and let's get to the bottom of this for you! We are here to help! *BrookeK"
I hate @115714 unlimited plan.. you only get to use 23gb then they slow your service down to the point your service is unusable. | @544774 This is concerning us. We would like to take a look at this situation. Can you please send us a DM with more details about this. - RR
Replace the SIM in my bro's phone and @115911 is now faster then my phone on his. Replacing mine soon. https://t.co/D8sTi1bcPh | @309481 Wow! Those speeds are so fast I almost missed your Tweet LOL! Reach out if you need us! We've got you! https://t.co/nFCVJunANW *DJConstable
"Brand new @115911 customer. Switched and was ASSURED that I’d only pay sales tax for an Apple Watch. Then was told it’s $230 down. Wtf??? | @544783 Hey there, Dale! This is not the experience we want you to have! Please send us a DM and allow us to take a closer look for you! *BrookeK"
Hear that y'all some bums @115714 https://t.co/eKK0L2Ldft | @544796 Are you having issues with our service? Please send us a Direct Message with your nearest cross streets and ZIP code. We want to help. - KD
"@115911  i have read that in 3 months the unlocking is good could you say to me that s it s true so i m staying 3 months | @544899 Hey there, Meyer! We want to make sure we are understanding completely! Please send us a DM and allow us to furth... https://t.co/U3MuH4N7hS"
Can someone explain to me the point of having a cell phone when @115714 NEVER  has service d# | @544905 Let me look into this for you Joanne. Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
@115911 gotta have the worst customer service ever brah | @385721 Whoa! This is not how we want you to feel! Please send us a DM and allow us to make things right! We are here for you! *BrookeK
"Seriously @115911 staff is extremely incompetent. They just messed up my Apple Watch 3 that was working after weeks. #Beyondfustrated | @544942 Whoa, Juan! This is not the experience we want for you! Please send us a DM and allow us to make this right. We are here to help! *BrookeK"
"@116154 @115913 @115911 @TMobileHelp I’m convinced after all the yrs CSR’s just get worst & no seems to give af abt the customer | @544950 @115913 We all absolutely care about our customers, Shawnee. We want to turn your experience around and help. DM us https://t.co/cuEwtd2epS *DanKing"
"@115714 WHY THE HELL MY PHONE NEVER WORK???? Sick of y'all service 😡 | @544965 We're sorry for the trouble, let's get this fixed for you. Please send us a DM, along with your nearest cross street address and ZIP. -DS"
"Hey @sprintcare can you tell me if I qualify https://t.co/mwBpsx7GJL | @361416 We're happy to know that you'd like to take advantage of this amazing phone. Please send us a DM, so that we can further assist you. -EM"
"@sprintcare terrible service in Dallas, TX! Please fix | @414953 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue is affecting talk, text or data? -BC"
"@sprintcare terrible service in Dallas, TX! Please fix | @414953 We understand how frustrating service issue can be. How long has the issue been occurring? Is there anyone else that is being affected? -BC"
"What’s going on with @115714 my internet is going so slow 😒 | @545023 We truly apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist. - VC https://t.co/rMApsV8PQY"
@TMobileHelp no data in Cincinnati...network issues? | @545049 Hello my new #Magenta friend.  That is not the experience we want you to have.  Please send us a dm to better assist you. Thanks *DyanaOrtiz
@TMobileHelp my cell spot stopped working. Can you help? | @545052 0100__credit_card__.. That's binary for ... I would love to help get this fixed 👨‍🔧.  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115911 I have never experienced such heartless, incompetent, unprofessional reps in my life. #switchingtoatt #timetocleanitup | @545060 We want you to feel the magenta love and have confidence in your Un-carrier moments. Send us a DM and let's talk about it. *JeremyJ"
@260054  I signed 4 days ago at $16.50 per month is now $33 per month and it was just a swap on the same phone. No one can help. | @229247 We apologize for the issues you have experienced. Team @72970 reach out to you to address your account concerns momentarily.
"@115714 & @158861 how long do you take to push out #Android 's monthly security updates from @122986? #LGV30 @31702 | @545077 Hello! Your post called our attention. Please, send us a DM with more details on your question. We'll be waiting for your message. - CE https://t.co/rMApsV8PQY"
"@115714 & @158861 how long do you take to push out #Android 's monthly security updates from @122986? #LGV30 @31702 | @545077 @115714 @158861 @122986 @31702 For us to send you a DM you must follow us. Please, follow us for further assistance. - CE"
"@TMobileHelp Danny at Damonte Ranch Reno store says this phone can't be returned for this ""dent"". #YouSeriousClark #CustomerService https://t.co/qiNsf8MnPY | @545151 We want to help you out to the best that we can, send me a DM so we can check on what we can do. https://t.co/D4NKjg57yo *SultanGardezy"
"@115911 your data sucks! I can’t even watch/listen to the cubs game wtf 😡😡 | @545185 What's going on, Billy? We don't want to interrupt a good game! DM us so we can check this out before you miss another minute! *WhitneyJ"
@115911 I'm so disliking your company. Think it's time for a switch!!!! | @326326 That is not how we want you to feel. Please send us a DM so we can turn this around for you! https://t.co/IUIA5vQSHC *MattHargleroad
"@115911 please educate your team about Apple Watch and Esims. Took 45 minutes and 5 reps to activate today #disappointed | @545222 Thanks for the feedback Graham, we always want activation's to be be simple for you. Please DM us if there is anything we can do! *MelJ"
@115913 I live in Puerto Rico which was devastated by hurricane Maria when will internet get better reception I leave home to get signal | @545225 @115913 Thanks for your patience. You can stay up-to-date via our newsroom: https://t.co/XJgx0kqijK DM me if you need additional help. *HollyAdams
@TMobileHelp dm you guys! | @481544 I have you covered and will meet you in DM :) https://t.co/6JAtI8jAfO *RubenHernandez
service is so bad i never had to deal with this with my 6s i dont know whats going on everything takes so fucking long to load its not like im in the middle of no where where the fuck is my reception @115911 @TMobileHelp | @545249 Service is super important to me while I'm on the road! DM me https://t.co/tCo20jmsK2 and tell me the details of the issue! *JelisaAbregano
@TMobileHelp apparently some people at T-Mobile know about the known Apple Watch 3 cellular activation issue and some don’t More time wasted | @392007 Thank you for working with us in DM to discuss your Apple Watch 3 activation concern. We'll see you back in DM to discuss further *EricPayne
"If i pay $80+ a month then my phone service should work 100% of the time..not 3G not 1x..I need 4 bars all LTE at all times!!!!! @115714 | @545262 Hi! This has called our attention and it concerns us. Please, DM us, so we can assist you with any inconveniences with your services. -AM https://t.co/rMApsV8PQY"
@115714 i pay a lot of money just to have shitty data?¿ https://t.co/1ASpYDqXrH | @545285 Hi there would be more than happy to assist you with your service .Please send us a direct message so that we can further assist you. - AP
"@115714 if you're going to overcharge me for a phone bill then whatever problems I have with that phone line should be taken care of no problem it's been 3 fucking days get it to geyser or I'm going to @115725 | @545318 Your comment called our attention. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
"@115714 I’m so disappointed in y’all 😩😭 | @545321 Hi. This is very concerning to hear. Please tell us why you feel this way. We would like the opportunity to assist, in any way we can. -RA"
@115913 I'll admit credit is shot ex wife destroyed it ran off with money several yrs ago. Trying to redo what's been broken. Any ideas | @545322 @115913 We have lots of plan options. I'm happy to look into the best fit for you. DM me: https://t.co/c6ROkAqiws *HollyAdams
@115911 tells me that phones running @122609 7.0 aren't compatible with @115858 iOS 11 with regard to MMS messages. Upgrade to 8.0 pls? | @140116 @115911 @122609 @115858 No compatibility issues Andrew.  We are good to go. I just sent you a DM and I'll meet you back there. *AdrianAlbright
"@TMobileHelp With the Netflix promo, will I have to upgrade to the current pay plan from 2 lines for $100/month to $120/month? | @545339 Hi there my name is Kristen, I am happy to assist you with any questions about Netflix promo.  Can you please sen... https://t.co/HJaRTXf8nx"
I wonder if @115714 @sprintcare   going give me better fast internet connection 🤔 | @545350 We are going to be more than glad to assist you. Are you having issues with your data? Is your data slow or not working at all? - VC
"@125241 em si buenas noches, cuando voy a tener señal? | @545377 ¡Hola! En este caso, seguimos trabajando arduamente para restablecer todas las conexiones. Ultimas noticias: https://t.co/StwepFeOIC . - DD"
@TMobileHelp On phone with cc for more than three hours trying to complete change of responsibility? Anything y’all can do on ur end? | @545404 I've got your back Gio! Let's get that COR going. 😀👍 Meet me in the DM by clicking my link! https://t.co/gA53lP8L6T *HeatherSaenz
@115913 will the lg v30 have an unlockable bootloader? | @545443 @115913 The bootloader will be locked. Please check with LG for a solution to unlock the bootloader if you're interested in doing so! *HollyAdams
"He sure did @115911 @TMobileHelp  can SpideMan come home with me ? https://t.co/PlIoPG4ON2 | @545444 I'm SO glad to hear that this Magenta ""SpiderMan"" took good care of you, and we've always got your back here on T-Force as well! *AustinWebb"
@117543 when is TMobile going to upgrade band 2 to 15Mhz bandwidth in Houston? Any other upgrades that's going to happen there too? | @545488 Thanks so much for reaching out! I see you have some DMs with us! I will respond there to get you this info! See you there! :) *ChrisTarbox
"@115911 how can you guys tell someone by switching plans to a new plan would only increase the bill $10 yet bill goes from 130 to $600+!! 😡 | @545532 Whoa Robert, it definitely sounds like there is something else going on! Let's take a closer look at your bill and see what's up! *KittyG"
@115714 WHAT IS WRONG WITH THE TOWERS. My phone keeps setting itself an hour early. Made me late to work last week 😡 https://t.co/kPYq7WmdJI | @545551 Claire Cahill - Hi! We can see you just stated your data is slow. Could you please follow and DM us with details. We're glad to help. -IG https://t.co/rMApsV8PQY
"@115911 customer service sucks.... | @333998 We want you to have the best experience with us, Anthony. Send us a DM and let us know what happened. We're here for you. *RickK"
"@115911 Need better service @ Newark, CA. Calls keep dropping  - no service | @545579 Having strong connection is important to me, Sowsan! Let's take a closer look in your area to see what's happening. Send us a DM! *RickK"
"@sprintcare How do we get help to get Sprint to honor what we were told | @545582 Oh no! This is definitely not the type of feedback we like to hear. We would like to help. Please, give us a follow and send us a DM. -MK"
"@115714 @115858 @127271 let me get some magic boxes I don't get coverage you sold me coverage in an area that's not covered #scam | @545636 Hey! We'd definitely like to take a look into this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115714  customer service is totally disappointing. We were promised return calls from supervisors twice. They never called. Bye to sprint? | @545647 Hello there Renee! This concerns us, and we don't want to see you go. Please send us a Direct Message for further assistance. - RC https://t.co/rMApsV8PQY"
"@115714 no data in 34234 since Sunday morning | @545648 Hi! We'd definitely like to take a look into this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
@115911 how much for the iPhone x? I am currently using jump program. And have the iPhone 7 Plus. Looking to trade it in. Pleas help | @120345 Have you heard of our $300 off an iPhone promotion? Send us a DM so we can give you the full details of the offer! 👍🙂 *HeatherSaenz
"I HATE @115714 and their horrible customer service. Went into a store they told me a call someone was on hold only to be told to go online | @545704 We apologize for the inconvenience. Allow us to assist you today through this channel. Please, send DM so we can further assist you. - VC"
"@115714 will you be doing i phone for life wit the new apple iphone X? you show mixed signals.. i signed up for iphone for life for a reason | @545728 Hi! This information is not available yet, stay tuned to our channels for further details about the iPhone X: https://t.co/0FE0wlbF4R - FL"
"@sprintcare Having a lot of problems getting texts on my Galaxy Note 8. They arrive next day or not at all. From all carriers, phones. | @545808 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP"
I have to triple check if a text/tweet sent because @115714 is horrible 😤👊🏽 | @545811 Hi there! We do apologize for any inconvenience caused. Please elaborate on your issue and send us a PM to further assist you. - LP https://t.co/rMApsV8PQY
It turns out that @sprintcare is the same both online and in person... no one talks to you. | @206880 We don't want you think of us like that. We're always here for our customers. How can we help? -KM
"@115911 @115913 I love T-Mobile, but y'all killing me with your service in 95386! Never going @115725 though | @545826 @115913 We appreciate the love, Kevin! Let's dig into that area with you. Shoot my team & I a DM. https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 1bar of service in Times Square New York wow !!! | @402622 @115913 Staying connected where it matters most is a huge deal. Send a DM my way and we can turn this around. https://t.co/plE6XCdHhz *CharlesOpacki
"Hey @TMobileHelp I've had to call customer service 2x in my first 8 days of service. Not feeling good about your service. | @357634 That's not good! Fear not, Magenta Fairy is at your service! 😎 Let's talk, fly into my DM! 😊 https://t.co/c09vKrd5yq *AshaBegum"
@sprintcare WORST SUPPORT TEAM EVER ! TWO HOURS ON THE PHONE ! NO RESULTS ! VERY UNHAPPY WITH SPRINT ! | @545877 This is not a feedback we'd like to hear! Could you please dm us the outcome of the call? -KP
I thought customer service was suppose to b the best but clearly they are not @115911 @TMobileHelp | @303649 We know that your time is precious. Please share with us in a DM what's going on and we'll see to it that it doesn't happen again Ej. *KaeW
"@115911 
Really getting tired of all the BS that I'm getting with T-mobile here. | @213212 What's going on, Vicki? We're here for you and would love to make things right. DM us here with some details so we can help out. *BlakeT"
@116447 filed a complaint with the CFPB against @115714 refuses to provide proof on a charge that happened after canceling service | @546002 Team @116447 wants to turn this around. Pls DM so we can take a closer look your concerns. Pls include a contact number. Thx!
"@115913 My daughter went to Verizon, she tried to go through Tmobile said she needed half down on phones. I hate that. Love Tmobile | @187003 @115913 Getting the best possible deal to start service can be a game changer. Send me a DM and we'll chat. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115913 Horrible treatment from #TMobile the last few months, after being a customer for over a decade. #shameful | @546018 @115913 You deserve a personalized and positive experience. Send me a DM so I can help turn things around. https://t.co/plE6XCdHhz *CharlesOpacki"
"@TMobileHelp Can I discuss my bill with you real quick? | @482454 Good morning, Colby! I'd be happy to help with your bill, Shoot me a DM so we can talk details! :) https://t.co/8Ra5p7pOl6 *KealeighBradford"
"@ATT second time in the two months I’ve used u and over data? ✌️ out, @115911 -I’m coming back @115913 | @546064 @115913 We'd be happy to have you back, Liz! Reach out if you have any questions, or concerns. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913 I have a issue, I paid off my phone 2 weeks ago &  it is still not unlocked . I basically have a 800$ paperweight | @546118 @115913 We'll get to the bottom of this. Send a DM our way so we can check out your unlock eligibility: https://t.co/cuEwtd2epS *DanKing"
"I keep debating on getting the @1647 S8, but my @115911 bill is to high to switch :,( WHYYY | @261465 Well let's take a look at your bill so we can discuss options for you Valerie. Nothing beats that new phone feeling! Send us a DM. *JasmineS"
"@115911 @139703 @115913 3rd replacement phone. 1st 2 came not working. Known issue. Why jerk cust around like this? | @546150 @139703 @115913 Making sure you have a working phone is of utmost importance to us, Patrick. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"I feel like sprint be tryna play me and im not paying this dam phone bill when I legit just payed this wack ass shit @115714 fuck y’all. | @546173 Understanding bills can be confusing at times. Allow us to assist. Please send us a Direct Message, so that we can further assist you. -SJ"
"@115714 is the worst freaking service of my entire life! Dropped calls, slower loading speeds, areas with no signal! The Verizon guy lied! | @546178 That's definitely not the kind of experience we want u to have. Send us a DM so that we can take a look at the coverage in your area. - RR"
@115913 @115911 stop punishing me for not being on T-Mobile ONE. #nobogo | @546179 @115913 We want to check out the promotion you're referring to and find out what would work best for you. DM us: https://t.co/cuEwtd2epS *DanKing
"@115913 @115911 so pissed. Cancelling Tmobile service and going somewhere else sounds good. | @179628 @115913 We want the order process to go smoothly for you, Jonathan. DM us so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp Help! Still bad audio quality on calls despite replacement iPhone. Need new SIM as troubleshooting step b4 I cancel Tmo service | @419340 Sure thing! You've reached the right place for assistance! Please send me a DM chat and we'll get you all fixed up! Thanks! ;) *ZachReyes
@115911 @115913 since when does customer care need my pin to make a payment? Also why can’t I pay more than the past due amount? | @546318 @115913 We always want to provide the best experience for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"Starting Monday with some terrible speeds, courtesy of @115911 LTE network in downtown Seattle. Updates shouldn't cause this @115913 https://t.co/JFX5POn4jy | @128153 @115913 We want you to be getting the best speeds available, Josh. Please DM us the address this was taken at: https://t.co/cuEwtd2epS *DanKing"
@115911 with the fuck shit. | @546372 Whoa! That's not what we like to hear! Send us a DM with more details and allow us to further assist you! We are here to help! *BrookeK
"@115913 hey John I Love Tmobile but recently was hit by Hurricane Harvey and have had a lot of trouble trying to return a phone. Help | @546382 @115913 Help is here, Douglas. I'm glad to hear you're safe. Please DM us so we can look into this with you: https://t.co/cuEwtd2epS *DanKing"
@115913 taking my 6 lines to AT@T or Verizon | @546407 @115913 We strive for world class customer service. Please DM us what happened so we can turn this around: https://t.co/cuEwtd2epS *DanKing
@125241 Día 28 y aún sin señal en el área de Sabana Grande... o cualquier área. | @536446 Muchas gracias por comunicarse con nosotros. Sprint esta trabajando arduamente para restablecer el servicio lo antes posible. -JM
"@115913 this change really sucks for me, a frequent traveler to both places👎🏽😩 https://t.co/NTDVjUH8Zj | @546453 @115913 We still have an option to add One Plus International for $25/month for unlimited data in both countries. DM us with any questions. *DanKing"
"I take it back. @115911 really does have the world’s worst cust svc | @345985 Whoa, Jodie! That is not how we want you to feel! Please send us a DM and allow us to further assist you! We are here to help! *BrookeK"
"@TMobileHelp I’m traveling aboard and my data isn’t working, just says no internet connection. Yet I am supposed to have unlimited 2g data? | @432511 =I live on my device especially when I'm traveling so let's get a resolution! DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin"
"@115911 returned a signal booster rec'vd by tmbl fri. Can anyone tell me when it will be removed from my acct? thanks | @546492 T-Force = All Things Magenta! I've got the information you need, and will meet you in DM, thanks! https://t.co/n6tQTx28XN *OliviaStewart"
"Dear @115714, as a valued sprint customer I would like to be able to disconnect ONE of the calls if I’m on a merged call. Thank you | @232475 Thanks for reaching out to us. Unfortunately there is no information we can provide you on how to remove one caller from a 3 way call? -KF"
"@TMobileHelp Another month, another incorrect bill and unhelpful associate. Very discouraged with the service so far! | @546536 Oh my, that doesn't sound right at all! Shoot me a DM here https://t.co/YIIspJXBoc so I can check things out. :) *LynnetteTyler"
"@115714 people apparently think they can talk to me like they're my mother and tell me what to do. Where are my rights, Sprint? https://t.co/sJS2RlHO8O | @198600 Hi Brady! You can opt-out of this program at any time by visiting https://t.co/ZK3Oga4UCo or calling 1-855-596-2397 from your mobile. -NL"
"@115714 is the shittest company to have phones with. My god y'all are trash | @546553 Wow! what's going on? What makes you feel this way about us? Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
@115911 really starting to pmo | @546582 Whoa! This is not how we want you to feel! Please send us a DM with more info and we would be happy to help! We're here for you! *BrookeK
"@115714 just received call from sprint customer service, couldn’t understand anything rep was saying and then call dropped. Ha, typical | @217320 Good morning - I've read all your messages above and it seems there may be an issue either with a tower possibly or device. -MB"
"@115714 just received call from sprint customer service, couldn’t understand anything rep was saying and then call dropped. Ha, typical | @217320 Please DM if you would like assistance - I can troubleshoot you when you are available, thank you & sorry for the delay. -MB"
5 hours later I’m still waiting for a callback from @115817 regarding my missing @115714 phone.. | @546642 Your issue does sound concerning. When were you told you will be contacted? -AH
"@sprintcare so I just got another iPhone yesterday, after a certain hour both nights my phone won’t make or get calls. Please help | @383274 Hey Manny! Allow us to take a better look into this. Please send us a DM to further assist you. - DB"
@TMobileHelp does my trade in value go towards my new phone or towards my bill? | @331023 That's a wonderful question! Please follow: https://t.co/gAmFrAsnx1 and I'll provide you all the #MagentaDetails! 💪😎🌟 *PatrickUllmann
"Sooo my phone has stopped receiving/sending texts idk what's going on. @115911 HELP !!😭😱 
DM/FB message me if you need something 😭😭 | @546693 Megs, we got you! Send us a DM and we'll get this straightened out asap! *KittyG"
@115911 what a scam with guess promo it doesn't work! | @160010 We want you to be able to add a piece to your wardrobe! 😍 Send us a DM and we can help! *TarynS
"@115911 i am out of more than $300 dollars for something I didnt use for a week. Great customer service!!! | @451392 Whoa, Varun! That's not what we like to hear! Please send us a DM and allow us to take a closer look! We are here for you! *BrookeK"
"@115911 Brownsville. When u have to wait 20 minutes just to make a payment in store. You really need to reconsider your customer service!!! | @546726 Hey, Andres! Thanks for the feedback! We're all about improving customer experience! Just know, we're also available via DM! *KellenF"
Why won't abyone just help me @115714 instead of giving me the run around...u tell me does it say qualifed upgrade? Or targeted upgrade?? NO says eligible upgrade. https://t.co/J3dv69WaCS | @314956 This is not the feedback we want to hear from our customers. We apologize for the treatment that you had received. Please send a DM. -CO
@115714 thank you for resolving my issue! I will be staying with you instead of switching! | @449653 We're delighted to hear that ur issue was addressed in a satisfactory manner to u. Do not hesitate to reach out 4 any future assistance. -NL
"@115911 why y'all representatives lying to the customers my phone supposed to been here..somebody need to talk to me bout my S8 😠😠😠😠 | @546762 We'll gladly look into your order with you, Broadway! Let's clear this up. DM us here so we can take a closer look with you. *BlakeT"
@115911 @115913 Why am I being asked for a credit card when I am adding my  watch over the phone to my account? | @439040 @115913 Upgrading and adding lines can require credit card information. DM me so we can discuss the details: https://t.co/c6ROkAqiws *HollyAdams
"problm:galaxy 4evr discounts discontinued for using BYOD on #sprint.
solution by @sprintcare:deal with it!
worst service!
i miss u @115911 | @546798 Thank you for reaching out to us. We will be happy to assist. Please send us a Direct Message, so that we can further assist you. -KJ"
@115911 @115913 What is going on with my account. Your rep said it would be cheaper? This is 100 MORE a month (not inc prorations)!WTF? | @546816 @115913 We've got your back. Send a DM our way and we'll make sure all is right with your account: https://t.co/cuEwtd2epS *DanKing
"@115714 worst customer service in the world! Can’t wait to get rid of your services. | @546879 Hi Aaron, this is not the type of experience we want our customers to have. Please send us a DM letting us know why you feel this way. -MB"
"Hi @115911 You have to right this wrong. No way in Hell should you sell Windows Phone. The software is not polish. | @206153 We want to be sure you have a working device, if you don't want to upgrade lets look into whats going on with your current phone. *MelJ"
@TMobileHelp can we get an update on how soon the T-Mobile branded Asus routers will get a patch for Krack WPA2 exploit? #KRACK @236406 | @142744 Hello. I know that patch is super important right now. Send me a DM and we can discuss.  https://t.co/bZG3n7w6ik *AdrianAlbright
"@TMobileHelp @58117, how come the 20% off for life promised when I switched @ fair is a no-show on my bill? https://t.co/Xirif3CgvU | @546902 That's a great question! Let's find out what's going on there and get it right. Send me a DM  https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@115714 wow your phone rep Mason made a bunch of fake promises to my acct.  Never followed up. Got nothing. AT&T looking good about now | @546920 Oh no! We hate to see you leave the Sprint family. Please let us know why you felt this way? We are happy to help, Sprint cares. -RM"
"@sprintcare why is it so difficult to actually get some help over the phone? | @546921 Hi Monica! We would like to take care of your issue. Please, send us a Direct Message with more details to better assist you. -DA https://t.co/rMApsV8PQY"
"Hey @115911 last night I attended a wedding. guess who couldn't watch the @176804 game on my crappy phone with 0 service. Bye, hello @115714 | @389587 Yikes, Jefferson. Stay part of the family.  We want you to catch every baseball moment. DM us and we can take closer look for you. *JeremyJ"
"@117543 Hey we noticed slow speeds in downtown area Binghamton NY 13901. Any improvements coming that way? One of our lines lives there. | @546952 @117543 Hey there, Dav. We want your service working great where you need it. Please DM us the address this happened at so we can help. *DanKing"
"@115911 
Sucks trying to pay your bill and the people your talking to don't speak English. This is 2 time I've gotten a run around. | @546954 Our entire team is committed to delivering you the best mobile experience, Alvin. Send us a DM and we can take a closer look. *JeremyJ"
"@115913 $80 billion company, ur site crashes every time I try to upgrade for the last 10 years. CS cant fix it. Pls hire real web techs | @410061 @115913 Not being able to upgrade when you need is something we want fixed. I'm sending a DM your way https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp @115911 @115913 your service in nyc is almost nonexistent... what’s in the works to improve this asap? | @547036 @115913 Your service working awesome is of utmost importance to us. Please DM us what you're seeing and where: https://t.co/cuEwtd2epS *DanKing
@115714 whats the point of having yall if ion fuccn get signal anyway where b. Troll ass phone provider | @547037 We want u to have reliable service. Are u the only 1 experiencing this? What specific services are being affected? Any troubleshooting? -NL
@TMobileHelp Do existing TMobile customets get any deals on the LG V30? I have 4 lines on the simple choice plan for $100. | @547057 We love all of our amazing customers and are eager to go over things! I'm seeing your DM and will meet you back there! Ty! *MikePerez
"@sprintcare you really don't care about overcharging customers, trash customer service in store and no call backs when I call you LOYALTY! | @322744 This is not the feedback we like to hear, we do apologize for any poor customer service u have experienced. Please DM us so we can help. -DD"
"@115714 really lies to you when the plan is suppose to be $60 but then you end up paying $90 😊 | @333100 Hey there!  Thank you so much for the post today! What’s going on? Please send us a Direct Message, so that we can further assist you. -KJ"
"@115714 probably has the worst service out here. They advertise LTE but I swear it's the same speed as 2G for a higher price. | @547135 This is not the kind of feed back we want to hear. We happy to assist you. Please send us a DM, so that we can further assist you. -KJ"
"@TMobileHelp is it possible to setup an Apple Watch series 3 bought from Apple with my business account? | @547152 That's DEFINITELY possible, and I'll make sure your sweet new Apple Watch is all good to go! DM me here: https://t.co/EoqAVShpFT *AustinWebb"
"@TMobileHelp Been w/ Tmo for 17 years, and I can't get the V30 deal w/o a new line i don't need that will cost more than the phone? | @547153 Oh no! Dzarn we would love to look at our options and discuss this further. Click to send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite"
"@TMobileHelp hi trying to use T-Mobile Tuesday Nordstrom card. Says it's been used but it hasn't? please help | @547177 Yikes, Karen! We definitely want you to be able to take advantage! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@260054 I'm currently standing in a Sprint store sweating from frustration being told that customer service can't fix THEIR error 🤦🏿‍♀️ | @459369 We apologize for the issues you have experienced. DM us your phone number so that Team @260054  may research your concerns.
"I HATE #SPRINT !!!!!!!!!!!!!!!!!!!!!!!!! They transferred me to tech support....and they got hung up on... smh | @547185 Thank you for reaching out to us. We will be happy to assist you. Please send us a Direct Message, so that we can further assist you. -KJ"
"@sprintcare hey me again y'all set my phone up so it wouldn't get cut off till the situation was handled just got a message saying past due | @299059 Hi, the last message says you called and spoke to that department.  I would be happy to look into this for you.  Send us dm for help"
"When @115714 really can't compete with @115725 they make their tag line ""works for me"". Like, u have service here? No, but works for me! | @547209 Hey there!  Thank you so much for the post today! What’s going on? Please send us a Direct Message, so that we can further assist you. -KJ"
"¿Sprint pa cuando tu señal?
@118159 | @547210 Muchas gracias por comunicarse con nosotros, estamos trabajando para restablecer el servio en la isla completa lo antes posible. -JM"
@115911 @115913 can you tell us when  the LG V30 units should be in stores. Do we just order online let alone $25 two days shipping.? I don't think it's fair to charge us shipping since we can't get them in stores. | @547216 @115913 We'll have more out to stores shortly. We'd be happy to help with your order. DM us anytime: https://t.co/cuEwtd2epS *DanKing
"Why is it so difficult to speak to someone when I call @115714 customer service. | @547220 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"I've never met a more rude group of people. Who DO NOT understand empathy. How about aligning yourself with the cx @118272 @115911 | @547227 Brandon, we appreciate you reaching out to us here. Your experience is very important to us and we're happy to ad... https://t.co/OJr19L6HuY"
"Hey @115913, been w @115725 4 a long time but $$ is making hard to stay. How can I test drive @115911 to see if you cover me? | @547229 @115913 Sounds like it's time to join the UnCarrier, Kevin. DM us anytime and we'll chat coverage: https://t.co/cuEwtd2epS *DanKing"
@115714 worse customer service at your Langhorne store. Sitting here going on two hours for a tech issue and your manager isn’t helping. | @547256 This not something we like to hear! Can you please DM us so we can get a better idea of what your issues are so we can try to assist? -DD
"@115714 @sprintcare Have had the worst experience with your company & was charged for a mistake on your end. HORRIBLE customer service! | @547269 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
"When service is great in Mexico, Costa Rica and 140 other countries but is no existent in Wisconsin and Iowa😳@115913 #tmobile | @547280 @115913 It's important to us that your service is working great where you need it, Sue. Please DM us what you're seeing and where. *DanKing"
"It wasn't in a noticeable spot. So I go to trade in my phone through the jump program with @115911 and they're like oh I'll have to pay | @547281 I've been there, Eron. Devices are super fragile. Good news is there are payment options for an update! DM us, let's chat! *WhitneyJ"
"@115714 I referred a friend and the email says I can get a $50 gift card. How  do I get it? | @365936 Thank you for reaching Sprint. We are going to be more than glad to assist you today. Please, send us a DM so we can further assist you - VC"
". @115913 your company @115911 has clearly shown to me that they refuse again and again to honor information on the website that had no specified time frame. There is no accountability, no integrity, no honesty https://t.co/Gi79wuroff | @418023 @115913 Thank you for staying engaged with us. We'll be happy to discuss the details of this promotion with you. I'm DM'ing you back now. *JennaLundh"
"I am beyond tired of @115714 they literally just tried to screw me over with this iPhone. | @547295 Hi! This has definitely called our attention and it concerns us. What seems to be the issue? Please let us know, we'd like to help! -AM"
"Because #sprint Insurance won’t cover nothing like if my phone dropped in the toilet I want you to cover it even though it was my fault. | @169800 We truly apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist. - VC https://t.co/rMApsV8PQY"
"@115911 please help your customer service telephone reps with training. … thanks….. | @547331 We're here for you, Danielle, and only the best will do! DM us with details about your experience so we can make this better. *WhitneyJ"
"I'm really hoping @115911 has me on my down payment for #Note8. #tmo #loyalty 16+ yrs should count for something #prettyplz @115913 | @547340 @115913 16 years is incredible, Kim. Send a DM our way and we'll check out your upgrade options: https://t.co/cuEwtd2epS *DanKing"
.@115913 https://t.co/txoswyf3SR Why? I went on a vacation and used over 5gb there.  Please bring it back high cap or no cap. | @161708 @115913 We found that some customers were using it in ways that go beyond its intended use. The change is to better match the intent. *DanKing
"@115714 the store does not have the phone in stock. | @535291 Hey Kimberly! We would like to assist you with any inconvenience, to do so, please, send us a DM with more information about this. - LM"
"@115913 this any further. An employee stole my identity and used it  to take account to take $  1,000 worth . | @395377 @115913 We want to get to the bottom of this, Annabel. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp You guys are awesome thanks a bunch | @393108 Super excited Ashley was able to get you all squared away, we are here anytime! Happy Funday Sunday! https://t.co/n6tQTx28XN *OliviaStewart"
"@115911 family member wants to join my family plan but still under contract with sprint. Do they qualify to be bought out by T-Mobile? | @547384 We've got some options, Zack. Are they looking to trade in their device? DM us and we'll go over the best scenario for you! *WhitneyJ"
"My phone ain’t shit switching to Verizon soon, can’t hear anymore or receive texts. #sprint | @547478 Hello! Thank you for contacting us, this is really concerning to us, please send us a DM to further assist you. -JG."
@115911 @TMobileHelp is fighting with me over 200 dollars worth of charges that they added in error. | @397075 That is not at all a typical experience and I will be happy to turn this around. Please DM me: https://t.co/4lHu3HURzy *TylerRoquemore
@115913 didn’t get the phone we wanted apparently financing there is limit . Don’t make sense basically leasing a phone . Hmmm | @547501 @115913 We want to check out your account and make sure everything is as it should be. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
"I literally hate @115714 all i wanna do is upgrade my phone but neither the mobile app or website will let me | @360129 Hi there! Please send us a DM and follow us at @Sprintcare, so that we can take a look at your concern. -BJ https://t.co/rMApsV8PQY"
"@115714 your customer service is terrible | @547515 What issue(s) are you currently having? Please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"@115911 hey I played tmobile Tuesday app game and the app crashed and never said what I won or anything come on tmobile that messed up | @547517 Hey Steven, if you won anything, it would be under ""my stuff"" with all the other offers for this week! *ChanneyT"
@115911 this is terrible too why does it say LTE if I have no signal? @73522 https://t.co/I4EJmOOEgY | @217578 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
"honestly never been more fed up in my life. s/o to @115911 for having the worst customer service out there. | @547521 I'm :( to hear that, Adam. Send us a DM and let us know what's going on and we'll turn your experience around! *ChanneyT"
Wtf @115714 I just paid my bill on the 2nd WHICH WAS THE DUE DATE! Now you’re saying my bill is due again on the 31st in the same month?! 😡 | @547535 Please DM your direct contact information so that we may review your account to ensure your due dates are set accordingly. https://t.co/rMApsV8PQY
"@115911 One of your sales rep asked me to sigh into my gmail acct  on your comp, when I said no he “hit my hand away”..Great cust service | @547563 Hey Ronnie, this is not the kind of experiences we want to provide you with. Please DM us, we'd like more info and help you. *JoanO"
"@TMobileHelp Hi! I have a rate plan question. 3 CSRs, 3 different quotes + VM from supervisor who didn't leave a way to reach her. Help! | @394732 Hey there Matthew! I would be more than happy to clear some things up so you get the most accurate quote on prici... https://t.co/FpSlYUhyhj"
@115714 there aren’t enough 4 letter words available to describe how worthless your service is. | @547574 Hi there. We'll appreciate the opportunity to redress your concerns. Please send us a Direct Message for further assistance.#SprintCare -AJS
FUCK T-MOBILE AND THEIR SHITTY DOWNTOWN LOS ANGELES SERVICE @115911 https://t.co/rNt6DPbFK6 | @350192 👀 Let's make sure you're getting the best connection possible while in LA! DM us and we'll take a look at what's going on. *KananiB
"Don't buy a Galaxy S8 after getting a new one replacement is broke. Won't hold charge. In Denver without a phone @115714 @134924 | @547602 This is really concerning to us, we'd like to look into this matter. Please send us a Direct Message, so that we can further assist you. -AO"
@115911 old phone and it was received on Oct 6. Now they are saying that they can’t find it and I can’t get my refund. I’m beyond upset! | @547641 Hey Maria. Let's look into this immediately and make sure that we can get any refund issues taken care of. Please DM us & we'll chat *ErikS
"Hey @TMobileHelp I just left tmobile today but I still need assistance unlocking a phone can you still assist me with this problem | @166900 Oh man! I hate to see you leave, my friend! Let's chat about that unlock - send me a DM! *AlexKimbrell https://t.co/GefRnVHVqu"
@115913 maybe you should help your customer out. This isn’t the first customer to have issues with getting his MasterCard. | @547679 @115913 Hi! We're here for you and we'd love to help. DM us so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"@115913 I'm all out of options. @115911 locked my unlocked device. Been over a day now with MY device still locked. Keep getting told, give it another 24 hours for the unlock email to be sent?! | @547714 @115913 Hey! You need your phone and we'd love to check out all of your options. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 @115911 I need urgent assistance, every single minute matters here. Can't be delayed . I already sent DM, but no response. Pls | @547723 @115913 Thank you for the DM in regards to updating the shipping info for your order. I want to help and have replied to your DM. *EricPayne"
"@115714 cell service is straight trash. i can’t even watch a live feed in certain parts of town without it buffering | @547727 Hey there! This is concerning to read, Please send me a Direct Message, so that I can further assist you. -JJ https://t.co/rMApsVqrfy"
@TMobileHelp is there a way to purchase additional data to one line for 1 month? I'm on a grandfathered plan. | @547744 It's crucial that you're getting the blazing fast LTE data access you need! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb
"@115913 Any chance you guys do a try before you buy with your service? I’d like to try my coverage and I’m excited to switch to T-Mobile | @547756 @115913 Hi! We've got a Buyer's Remorse period to return the device, if it doesn't work out. DM us if you have additional questions. *AlissaFast"
"@115911 where can I submit a complaint?When I bought svs I asked to have JOD, and I was never given JOD, only JUMP. Very upset! | @547764 It is super important go make sure we are giving out accurate info and I would be glad to get your feedback and a... https://t.co/xpInXVEgj7"
@117543 @115913 Will there be a software update for the CellSpot Router to patch the critical Wi-Fi security flaw? | @547777 @115913 Good question. We take security seriously.  Device manufacturers are developing and rolling out patches for this vulnerability. *HollyAdams
"@TMobileHelp Hey, is there a way to view bills for prepaid plans? | @365870 Great question! Since it's prepaid the plan is the same price every month. This means there is not a populated bill. *PatrickUllmann"
"@115911 Used to love TMobile, but have been dealing with the biggest head/heartache after ordering and returning a phone in July. (1/6) | @547808 Hey there Irfan! Let's take a closer look at what happened with your device. Send us a DM so we can investigate further! *RickK"
"@115911 my credit and jeopardizing so much of mine/my family's security. Don't even have time for this.
#DoBetter #Pissed #Thieves (6/6) | @547808 Hi Irfan. We take our customer's security very seriously & want to look at this immediately. Pleas send us a DM so we can get started *ErikS"
@117543 New Wi-Fi attack in the wild. T-Mobile branded Asus routers often are far behind in security updates.  When will we get a fix? | @435882 @117543 Security is of the utmost importance. Device manufacturers are developing and rolling out patches for this vulnerability. *HollyAdams
@115913 help John! My husband is on sprint and his phone broken... I’m trying to get him to switch!! Is there a deal on Samsung note? | @547820 @115913 Hey! We'd love to see you make the switch. Check out all of our current deals here: https://t.co/p6mO5INt1p *AlissaFast
"Where's @390303 's phone, you fat bitches ! @115911 @TMobileHelp | @547833 Hi there, I'm happy to help in any way possible! #TeamMagenta is always here for you! Send me a DM and we'll chat. *SavannaGallagher"
@ATT @115725 @115911 looking to switch service from @115714 fkn sucks Please contact me so that I can discuss my options.” | @403065 We'd hate to lose you as a customer. Were you assisted on the call? Do you require further assistance. Let us know. Send us a DM. -MB
"@115911 your service is horrible in my area , if u guys don’t fix it I’m going to switch over to @115725 | @547856 Having strong connection is important to me, Jerry. Let's take a closer look in your area to see what's happening. Send us a DM! *RickK"
@115913 get your custserv agents on same page. Got screwed when upgraded from JOD to 8 and now have higher bill. Been a customer for 10+ years! #uncoolcarrier | @547871 @115913 Hi! Thank you for the 10_+ years! Let's check out what happened on your order. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp @115911 @115913 Never buy an iphone from tmobile! Even after full payment, can't unlock my iphone. Pathetic cust service! | @425069 @115913 We'd love to look over your options to get it unlocked. We know it's important. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@sprintcare is there an issue with service in the South Eastern Kentucky region? Phone will not text or call and can only use data on wifi. | @547900 Thank you for contacting us! Please send us a DM so we can provide you with the information that you are requesting. -R.S. https://t.co/rMApsV8PQY
@115725 @att either of you have any special switching options ? I've @115911  over a year and to say the least it's been a nightmare. Next | @179284 @115725 @ATT @115911 Hey I got your message Jessica! Shoot me a DM let's get you some help!https://t.co/oJwi530Mfi *KiaWashington
"@115913 I love my  @115911 service. But, I have had a difficult time getting my discount applied to my bill. #unlimited #TMobile #help | @297533 @115913 Hi! An accurate bill is super important and I'd love to check this out for you! DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@115911  my area didn't get any trucker hats! Went to 5 stores in my area and all of them say the shipment never came in! What's up wit dat https://t.co/JDhsmmeQMI | @547909 Hey Jason! The trucker hat is at participating locations only. I recommend asking in the next couple of days if t... https://t.co/fHvNkXKkQ8
"Hey @115913 , I still haven’t got a signal at my house after almost a month. Help a Hurricane Maria victim out. https://t.co/AiIXvksDVc | @547910 @115913 Hi! I want you to have the best service available! Let's check this our together. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"My service has been horrible for 4 days straight 🙄 @sprintcare | @547911 Oh no! This is not the way we want our valued customer feel. Please send us a Direct Message, so that we can further assist you. -RM"
"@115911 YO T MOBLIE YOU BETTER DM ME FAST BC IM SO MAD RIGHT  NOW | @547919 Let's turn this experience around, and make this right Angie. Send us a DM and let us know what happened. We're here for you. *RickK"
I think T-Mobile is down around me. @115911 #tmobile #networkoutage @115913 | @419793 @115913 Hey! I want you to have the working service you deserve. DM us and we'll check this out! https://t.co/3sF8qpf2nx *AlissaFast
"It's Monday and the V30 is still not in @115911 stores. I called multiple stores in Philadelphia and DC and they never received any. https://t.co/2mJhdEQ3eB | @547960 Sorry to hear that! We received fewer V30s than expected, but we’ll have more in stores near you soon. In the mea... https://t.co/Bn0ETmnKhI"
"@115714 what do I have to do to get a hold of a real damn person over the phone??  That automated system doesn't even give you the option!😡😠 | @547978 We apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist you. - VC https://t.co/rMApsV8PQY"
"@115913 brought over 3 lines from vzw 5 years ago. Need a data plan bx 3-4 GB, was was told either 2 or 6 for $15 more.  Any help?? TY! | @547979 @115913 Hi Kevin! I want you to have the best data plan for your budget and usage. DM us and we'll check it out! https://t.co/3sF8qpf2nx *AlissaFast"
I'm sure of it. The @115714 service is getting worse in my area. https://t.co/Fc82NN7MKI | @547992 This is not the type of experience we want you to have! Please send us a DM to further assist you. -R.S. https://t.co/rMApsV8PQY
@115913 I work for T-Mobile and have to say this billing situation is something serious | @547997 @115913 Hi! An accurate bill is a top priority and I'd love to work with you to sort this out. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@sprintcare why is lte stuck i switched to cdma and 3g works just fine. Lte isnt responding but its at full bars | @548021 Hello there! We'd definitely like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"I hate @115714 !!! I don’t even be having service outside! | @548026 Hey! We'd definitely like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115714 don't let me go see my mum in Mason.. I would be better off having a beeper...sheesh... | @548030 Hello there! We'd definitely like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"The worst I can’t wait to get out my plan https://t.co/sPlWKiUGSn | @514599 Hey, this is concerning to us and we're here to assist. Shoot us a DM, so that we can that we can further assist. -Resolution SupervisorNP"
@115714 if I wasn’t so cheap I would take my service back to @3769 please get more affordable so we can stop using sprint ! I’m mf tired | @548145 Hey there! Are you experiencing any inconvenience? Please give us a DM and let us know so we can further assist you! - FL https://t.co/rMApsV8PQY
Who wants my money. Sprint or Verizon? @115714 @115725 | @548227 Hello Adam! We'd be glad to welcome you to our Sprint family! -AC
I have unlimted LTE from @115911 but I can't even watch a 3-min video on @126972 without the video buffering at 360p. #SMH #tmobile #LTE | @548255 Whoa! 😱 Your Youtube vids should run as smooth as butter with our LTE speeds! Send us a DM so we can take a closer look! *HeatherSaenz
"@TMobileHelp the 17th is my birthday, what are you giving me? Haha jk | @167620 A whole lot of #MagentaLove.❤️ HAPPY BIRTHDAY JEREMIAH. Be sure to check out #TMobileTuesdays later on for some crazy good offers!👌 *FreyaH"
"@115911 been fucking up my account and no one has helped I'm literally at the last straw I'm gonna cancel my service | @124519 Oh no, this breaks our hearts. </3 Our T-Force team is top of the line and can make this right with you. Please send us a DM! *HeatherSaenz"
@TMobileHelp I’ve been told 50 different things about my upgrade eligibility. Someone please help me! | @548397 I want to help you get the #PhoneOfYourDreams!  Please click here >https://t.co/x0QlmC72Qi< to DM me for all the deets! *EricaCardwell
"I DIDNT BELIEVE YALL WHEN U SAID @115714 SERVICE IS TRASH BUT GOD DAMN YALL WAS RIGHT. | @548399 This is not the type of feedback we'll like to hear. Shoot us a DM and elaborate, so that we can further assist. -Resolution SupervisorNP"
"@sprintcare I use my phone for business, and yet sprint spontaneously has an internet outage. #unacceptable my bill is TOO high 4 bad svc | @548423 This is really concerning to us. We would like to look into for you. Please send us a Direct Message, so that we can further assist you. -PP"
"@TMobileHelp I need to change my data plan right now so I can download a book in the ER. | @380439 Hi there, Lea! I understand how important it is to have data at all times. Send me a DM and I will be happy to help you! *FaisselD"
"@sprintcare is service down for DFW?  Phone has been offline for a hour. | @548456 Hello Chrystal! We'd definitely like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115913 A bit disappointed in the V30 promo. Not a true BOGO and on top of that couldn't even get a 2nd because I bought the last one. | @548463 @115913 We're always here for you, Eric. If you have any questions, or concerns don't hesitate to DM us. https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 please check your coverage in RUNNING SPRINGS CA | @548481 @115913 We want to ensure you have coverage everywhere you need it. DM me and I'll check out this location. https://t.co/plE6XCdHhz *CharlesOpacki
Wtf is going on with my service @115714?! I have no bars! 😒 | @548494 Thank u for bringing this to our attention. We see that other customers are experiencing the same issues. We ask that you bear with us. -AH
"@115913 disappointed in the customer service rep/supervisor this mornin. 13 yrs. as a customer and this. Someone please call Me!!!!!! | @548514 @115913 Thank you for your loyalty, Del! You deserve to have the best experience. Kindly send a DM my way. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115714 service is down in Orlando 😡😡😡 I think is time to change provider. | @548520 Hello. Thanks for reaching out. Please, DM us with your nearest cross street and ZIP code so that we can verify your coverage. - DA"
"Not today @115714...... Your service is tweekin | @548523 Hello. Thanks for reaching out. Please, send us a DM with your nearest cross street and ZIP code so that we can verify your coverage. - DA https://t.co/rMApsV8PQY"
I’m glad it’s not just my shit fucking up. https://t.co/pZUc17nzJk | @548524 There is a network outage in ur area. Our network teams have identified the issue and r working to resolve it as quickly as possible. -KY
"@sprintcare just updated my iPhone 7+ to iOS 11.0.3 and now mobile data doesn't work. Wi-Fi functions. Cellular bounces between 1x and 3g, should be LTE in this location. | @548526 Charles Cleary - Hello! Please, follow us and send us a DM so that we can assist you regarding this matter that is so concerning to us. -IG https://t.co/rMApsV8PQY"
"@TMobileHelp @115911 no offense @115913, I love you guys but your device return practices are terrible. #whereismyrefund? #devicereturn | @548535 @115913 We want to make sure your device return goes smoothly. DM me so we can straighten this out for you. https://t.co/plE6XCdHhz *CharlesOpacki"
"@sprintcare Need some assistance with my account please | @249868 Hi sure we can look into this for you. When was the payment made? Please send us a Direct Message, so that we can further assist you. -MC"
"@115714 Qué pasa con red datos en Orlando FL, Lake Nona zip 32832. NO FUNCIONA RED DATOS está en 1x. https://t.co/8j0Izx5Xwz | @548549 Hola Juan! Nuestro equipo tecnico esta al tanto de estos acontecimientos. El problema con la red de datos ya ha sido resuelto. -LM"
"Terminate my service please! @115714 😩🙏🏾🙏🏾 | @469387 Hello there! We would not want to lose you as a loyal customer. Please send us a Direct Message, so that we can further assist you. - KP"
"@sprintcare My service seems to be down (in the 06085 zip code area) | @548558 Good day, we've just verified there's two outages in your area. Please bear with us a bit. Our maintenance team is aware of the issue. - FS"
"Oh, look at that, sprint is down AGAIN. I cannot wait to go back to Verizon. @sprintcare you guys are a joke | @548563 We can assure you that they are working diligently to have the service restored. We ask that you please bare with us as they do so. -HS"
"Oh, look at that, sprint is down AGAIN. I cannot wait to go back to Verizon. @sprintcare you guys are a joke | @548563 Having reliable service is important at all times. There is an outage in multiple markets & our Network Team is aware of this matter. -HS"
"@sprintcare this is nationwide.  the hundreds of thousands of people who rely on their phones for work are completely screwed right now.  get this fixed ASAP!!!!!!!!! | @548566 We understand that you're experiencing a nationwide outage, however, our network team is already working towards a resolution. -JT"
"@115714 really had me thinking my phone was off and my dad always pay the bill. 🙄😒 | @548567 Hey there, is it that you are currently be affected by the outage? If so, we are fully aware & working to resolve this issue. - AM"
"My phone been on 1x for 2 fucking days wtf is 1x @115714? | @548569 Thank you for reaching out to us. WE are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"@sprintcare no service in Canton tx!! What's up? This happens too many times! What the heck is happening with Sprint? | @548581 The outage in ur area appears to be fixed, try turning ur phone off and on. Then use Sprint Zone https://t.co/KWDKSAEDuE to report. - MJ"
"I live in Kennewick Washington zip 99337 wtf no data? only call bars..@sprintcare | @548582 Good day, we've just verified there's an outage in your area. Please bear with us. Our maintenance team is working on the issue. - FS"
"@115913 @115911 have had to call 5 time in four months because of billing issues I deserve some type of discount or gift card for my troubles!!! #CustomerSince2004. | @548584 @115913 Hi Hector! We'd love to get to the bottom of this, once and for all. DM us! https://t.co/Mxoy5o6Mzu *AlissaFast"
@115714 @sprintcare wassup with the no signal? | @548585 There was a service outage in multiple areas.  We advise that you turn your device off for 1-2 minutes and then place it back on. -AF
"Where did @sprintcare go?
No lte in St. Louis For the last hour. Customer service is not online, no updates any media. Can you hear me now! | @548586 The good news is that it has been restored. If u're still receiving issues with ur data, please restart ur device. Thank u in advance. -AS"
"Where did @sprintcare go?
No lte in St. Louis For the last hour. Customer service is not online, no updates any media. Can you hear me now! | @548586 I do apologize for the inconvenience caused; however. there was an outage and a lot of customers were experiencing the same issues. -AS"
"I can’t be the only one that doesn’t have signal..come on @115714 | @548597 Hey! Are you still experiencing the issues?  Let me know! Please send us a Direct Message, so that we can further assist you. -SJ"
"@sprintcare Looking for some info on an error on my Netgear hotspot “LTE: ESM-0 EMM-13”.  Can’t find anything online. Thx! | @548602 We were experiencing a network outage, the issue has now been resolved. If u are still experiencing issues, please restart your device. -DS"
"@115714 my service was acting up for 2 hours and just got back working right. What’s going on?? | @548603 The outage in ur area appears to be fixed, try turning ur phone off and on. Then use SprintZone https://t.co/KWDKSAEDuE to report. - MJ"
"@sprintcare  we don't have a signal in Adrian MI 49221, do you know what is going on? | @548605 Pleasant good morning. We've just verified there's an outage in your area. Our maintenance team is working on restoring service ASAP. - FS"
"@sprintcare our phones are only showing ""1x"" for service, so we can't do much on our phones w/out internet #helpus #please | @548607 We were experiencing a network outage, tthe issue has now been resolved. If u are still experiencing issues, please restart your device. -DS"
"@115714 what's the problem with your data network in dallas? | @548608 I'm sorry for the trouble, let's get this fixed for you. Please send us a Direct Message, so that we can further assist you. -DJ"
@sprintcare so I’m paying y’all to not have LTE orrr?... | @548609 Hey! Lets look into this matter for u. How long has this been happening? Wat is the make and model of ur device ?Resolution Supervisor --KR https://t.co/rMApsV8PQY
"@sprintcare No LTE data since after 5am in Sullivan county, NY 12790 | @548610 We were experiencing a network outage, the issue has now been resolved. If u are still experiencing issues, please restart your device. -DS"
"@TMobileHelp why am I not able to use my binge on service? | @548613 Oh no! 
I'd hate for you to miss out of using it!
Send a DM and I'll see what my #MagentaMagic can do! 😄
https://t.co/SErXD4mku8 *CatherineG"
Thank god for WiFi because the amount of sprint outages I would have to deal with would suck ass | @157669 Many areas were experiencing a network outage. We advise that you turn your device off for 1-2 minutes and then place it back on. -AF
"iPhone X now ready to ship on @115911 card has been charged, November 3rd here we go! | @380977 Whoop whoop! Thanks for your patience! :) *AliciaBanks"
"Anyone in the New Orleans area having bad cell signal? @115714 customer here | @548627 Hey! Are you still experiencing the issues? Let me know, please send us a Direct Message, so that we can further assist you. -SJ"
@TMobileHelp @115913  I got charged a non return fee for something I clearly show you received before the cut off date. Wtf | @548684 @115913 Unexpected fees are not fun to deal with. I'll take a look at getting this fixed. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
@sprintcare Is there a data outage in the Northeast?  1x data in Both MA and NH | @472907 Let's check on that services for you. Please send us a DM to further assist. We await your response. - EG https://t.co/rMApsV8PQY
@115913 I need answers! Why have I not one anything of note on T-mobile Tuesday. Don’t tempt me with a 65” tv and break my heart again. | @548718 @115913 With millions of customers the odds are very low. Keep trying though! Checkout our past winners: https://t.co/M0699gMKq2 *DanKing
@115913 bring back jump on demand. Your phone leases are in P-leasing #stillacontract | @548721 @115913 We want you to have as many options for your upgrades as possible. DM me and I'll help out. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 I’m going to pick my parents up from JFK after they survived Hurricane Maria. I’m negative in my bank acct due to TMobile | @502394 @115913 It's super important to us that you're billed correctly, Marisol. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
So @116447 what the heck happened to the data network this morning? | @496206 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns today.
@115911 when preordering the iPhone X next week what will be the easiest way of doing it. Online or calling on the phone? | @382070 You can do either! Which ever is more convenient for you! If you have any questions when the day comes DM us for assistance! *ElleA
@115913 I paid 500 dollars in the store last week. Today TMobile took over $200 from my bank and will not reimburse until 3 days. | @502394 @115913 We're here for you and want to help in any way that we can. Please click this link to send us a DM: https://t.co/cuEwtd2epS *DanKing
"@115714. Everyone,,Do not go with Sprint,,They will lie and rip you off | @458966 Hi! Linda we understand your frustration. Can you provide us with a contact number, time and your time zone? -Resolution Sup TM"
"@115714. Everyone,,Do not go with Sprint,,They will lie and rip you off | @458966 You're an important part of our SprintFamily, but I understand completely that u need 2 make the best decision. Feel free 2 message us. -CE"
@115911 never win on tmobile Tuesday i remeber I won n my app didn't work i had to re-download it once I did it removed my win never again | @526018 If you ever win something or have trouble with your app please DM us! It's important to us that you #GetThanked for your loyalty. *ElleA
"Hey @115911 & @TMobileHelp , my service has been crap the last 6-10 days, dropping calls in areas I have never dropped before, what gives? | @548847 Oh my, #WeGotYo!. Please DM me here>https://t.co/x0QlmC72Qi< You're #MagentaFamily and I want to take care of this asap! *EricaCardwell"
@115913 @115911 where are all of the LG V30s? None in Corpus Christi! #sad | @548879 @115913 The V30 is a super popular device and we'll have more available in stores soon. DM us anytime for help placing an order. *DanKing
@115913 @115911 Any deals for us who don't need a second line and want the #pixel2? All the multi line love but no single. | @475896 @115913 This particular promo would require a new line to be added. Checkout: https://t.co/Rs7ud2PYPg periodically for potential new offers *DanKing
"@115714 Why must i have to make he same call every month to get you to fix my acct. yet it never gets fixed!?! another hour on hold.😞 | @548895 This is not the experience we want you to have with us. Please send us a Direct Message, so that we can further assist you. - LB"
Hey @115913 and @117540 think the @67252 #AxonM will work on your network? | @242294 @115913 We recommend researching manufacturer specs but you can also use https://t.co/ZJPHbcFKUe to check most devices. *ChrisBradstreet
"@115913 looking to possibly switch, would you guys be willing to work with me on down payments for phones? | @507196 @115913 We'd love to have you join us, Brandon. Send over a DM so we can talk down payments. https://t.co/9lBsX5Dx3r *ChrisBradstreet"
@115714 what is going on with your data service in Lexington KY. Get it together it's horrible! | @548919 @548919 - The outage was resolved within the area. You will need to do a PRL update. What' s the make/model of your device? -LG
"Hey @sprintcare why can’t we use data during a call like you can on @115725 | @281796 Hello there! On our network, customers can make calls and access data when connected to Wi-Fi. - LM -."
"@TMobileHelp  did not get my trucker hat Tmobile in brooklyn has horrible customer. I love tmobile | @548949 This is not the experience we would want our valued #TeamMagenta members to have! DM me https://t.co/wnPk0Kpe5r, Tiffany! *BrittanyJones"
@115913 your rep just messaged me. Nothing they can do about getting my money back from t-mobile today. This was an urgent matter | @502394 @115913 We're dedicated to assisting in any way we can. We'll meet you back in DM to continue working on a solution. *CharlesOpacki
Hey @115911 @115913 @117543 do you guys have a map or something of where 600Mhz either is or is going to be? | @346367 @115913 @117543 Not at this time. Check out our coverage map: https://t.co/7Ki780C2ND and Newsroom: https://t.co/Rs7ud2PYPg for the latest. *DanKing
"@173597 @126302 @TMobileHelp @115911 I wanna know when cell phone service will be restored in Napa County? | @548970 Hey, Nick! We've got your back! Send us a DM and let's check this out ASAP! *AlexKimbrell https://t.co/GefRnVqkyW"
"@TMobileHelp Did the #TMobileTuesdays iOS app remove the ability to mute the sound? No setting and still sound with mute switch on. :( :( :( | @210739 Hey, James! Let's check this out and see what we can do for you. Send me a DM! *AlexKimbrell https://t.co/GefRnVqkyW"
@115913 I guess rich companies like TMobile don’t care about their customers especially when Puerto Rican lives are already devastated | @502394 @115913 We'll work to make sure service is the least of your worries when times are hard. I've sent a DM and will meet you there. *CharlesOpacki
Sorry @115714 leaving you for @115725 because of the pixel 2. | @549009 We don't want 2 lose u and would be more than glad to have this device activated in your line of service if you decide to buy it. (2/2) - JF
"Sorry @115714 leaving you for @115725 because of the pixel 2. | @549009 Hello there. While we do not sell this device, we currently support it as a BYOD and can have it activated in your account. (1/2) - JF"
"@115913 Hello John, I REALLY need help with my bill. I hate to contact you but I’m not getting any assistance | @549025 @115913 Help is here, Gwendolyn. Send a DM our way and we'll check out your bill with you: https://t.co/cuEwtd2epS *DanKing"
"@115913 The reps say’s the calls are recorded, but no one will go back and listen to the convo between myself and the T-Mobile rep. | @420308 @115913 We're here for you and would love to help, Justin. Click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
"@115714 kudos to Sprint for stopping attempted fraud on our business account. | @549028 You're most welcome Terri! We're always here to protect you. If help is needed, let us know, we're here 4U. Thanks 4 choosing Sprint. -MM"
"@115913 T-Mobile customer services truly sucks. They tell you one thing, when really what they told you isn’t the true. | @420308 @115913 That doesn't sound right. Please DM us what happened. We want to make sure you're taken care of: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare Is LTE service down around Ann Arbor, MI? I haven't had service all morning. | @549031 Thanks for reaching out. Please send us a Direct Message, so that we can further assist you with this issue -KF https://t.co/rMApsV8PQY"
"My phone off? I don't think my good morning messages came thru @115714 | @218319 Thank you for reaching out to us. I will be more than happy to help. Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
@115913 @115911 hi guys at a store having an issue with my grandfather plan for the digits I got in May can someone look into this | @289438 @115913 We're always here and happy to help and we want to make sure your plan is all set. Send me a DM. https://t.co/plE6XCdHhz *CharlesOpacki
"If you are considering @115911, run, don't walk, away to the next company. Never been treated so poorly before @115913 #disappointed | @549050 @115913 Hey there, Stephanie. We want to make sure you're having a great experience with T-Mobile. Please DM us: https://t.co/cuEwtdjPOs *DanKing"
The manager put me on hold and transferred me to a rep instead of her supervisor. I’m going to upload the recording. @115913 | @420308 @115913 You're in great hands here with the Executive Social Media Team. Please DM us when you can so we can help: https://t.co/cuEwtd2epS *DanKing
"@115714 any tablet specials | @171529 Hey there! We would like to verify that for you. Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
"@sprintcare Problems again here in Dallas | @549068 I will be more than happy to look into this for you. Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
Me to @115714 - especially since your customer service disconnected me for no reason. Hey @115725. https://t.co/Dh1QJAUAPG | @458965 @115714 @115725 Hello there! This is very concerning and we do not condone this happening to our customers. Please DM us so we can assist you today. -DD
"@TMobileHelp hi there, I'm having an issue with the autopay discount not showing up on my bill... help?? | @394857 We want to make sure you're getting all the credits you're eligible for! Send us a and we can help https://t.co/9JNutehtBH *JenniferRogers"
"@115913 Will you sending more help to improve destroyed cell towers in Santa Rosa? Used all my data because of the disastrous fires :( | @549151 @115913 You can check out what we're doing, here: https://t.co/Y2Kx6wYWm3 Please DM us and we'll check out your data options. *DanKing"
"@115913. @115911 
Seriously not happy. Been calling tmobile about issues with my phone. Still not resolved. What good does calling do? | @549163 @115913 It's important to us that you're taken care of, Kerri. Please DM us what's going on. We're here for you: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Hi! T-Mobile seems to have decided to block me from sending messages to short codes this morning. Can we un-block this, please? | @394732 Hi! We can help out with this! Send me a DM here: https://t.co/QIHNBDHoV8, or we can continue from the current thread. *LaurenWalker"
@TMobileHelp @115913 false adv on upgrading I6 to I8 perfect working cond no cracks & Junior the wouldn't accept & would not talk to me | @172611 @115913 We want to check this out and find out what happened. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp my new LG v30 arrives today. Does it have the LG switch app installed on it? I'm going from G6 to V30. Thanks | @193664 Check out the pre-installed app list here: https://t.co/5crVF15rPX You can always download LG Mobile Switch on the Play Store! *CarmenWest
"Why does @115911 claim to always take care of the customers but yet I find them always screwing my me every time @115913 | @549242 @115911 @115913 I see that you've sent us a DM, my friend. I've responded & have got you covered! https://t.co/EdLkYIfmTn *MariahDaigle"
"@115911 you lie more than any carrier, you guys never, thank god for charge backs | @327226 Lying is NOT the #MagentaWay I see your DM & will be responding there shortly https://t.co/E37bpdWEut Thanks so much! *StephanieTowers"
@115714 now I don’t even get the crappy 3g or 1x. I get NOTHING. I expect this months bill to be taken care of. #tmobile #att #verizon https://t.co/4smSC1vIrt | @186537 Thank you for taking the time to speak with me.  Please give me a call if your SIM Card is not received by 10/18/17. https://t.co/rMApsV8PQY
Really wanted to preorder the IphoneX but with 3 months left on my phone plan @115911 won’t just  let me upgrade for free? Lame | @523292 Down payments on phones depends on each individual account Shaun. *KaeW
"@TMobileHelp Hello, i have t-mobile one @2688 and i would like to have netflix, how can i activate it? | @193375 I want to make sure you can enjoy all of the shows and... Stranger Things 👾 👮‍♂️ . DM me https://t.co/tdwt367vMq *NevinBruce"
"@115911 @115913 I’m a new customer, amazing support from Kay(53398)!!  RAISE/BONUS!! Add more coverage in Omaha please! | @549310 @115913 Welcome to the #MagentaFam! DM me and we'll check out Omaha's coverage together https://t.co/Nr93OTtXRx *TaylorBest"
@115714 is literally the most worthless fucking company I’ve ever had the displeasure of interacting with | @549325 This isn't the kind of response we will like to hear. What seems to be the issue? allow us to help. -AP
"T-Mobile finally found the issue, but yet still was not resolved. They can’t help with my issues because of legal Bs. @115913 | @420308 @115913 We're working on a resolution for you now Justin. I see your DM and will meet you back there. https://t.co/93XwcSKFIy *RayButler"
"Can't stream audio on @115911 blazing LTE. SMH, tower upgrades aren't worth this suffering for months in downtown Seattle @115913 https://t.co/hagVcHyqWB | @128153 @115913 Having reliable data speeds is huge. Please DM us the address this was taken at so we can help: https://t.co/cuEwtd2epS *DanKing"
Please RT if you can. This is so wrong. @116447 @115714 https://t.co/6AMm2oEnpo | @472797 @116447 Team @116447 will be more than happy to assist.  Someone will be contacting you shortly. https://t.co/rMApsV8PQY
"My wife says we may leave @115911 and an awesome CEO @115913 for @115714 because we're unable to get service where we live. #SmallTownSouthOfAustin #Selena #ALCS #GoogleDoodle #Trump #TuesdayMotivation | @283352 @115913 We don't want to see you go, Ray. Please DM us your address so we can check this out: https://t.co/cuEwtd2epS *DanKing"
@115911 loyality dept is a joke they wouldnt know what loyality was if it bit them on the ass any mobile company  want a new coustumer | @521822 Yikes! I want your experience with us to be nothing but great! Send us a DM with more info and we'll look into this. *ValerieP
@115714 I’d like to purchase an iPhone X in a Retail store next week when the phone is available for preorder. Can I do that? | @549412 https://t.co/4BE0XAOQ78 states that the preorder starts the 27. You can make it trough store or over https://t.co/y5KU4cSsLx as well. - JP
"About to leave @115911 after 12 years for @169291 Rep that was trying to retain us never called back w phone offer, bill will be halved! | @549434 Whoa there, let's not make a move you'll later regret. We understand everyone wants an affordable account. DM us and let's talk. *JamieK"
"@TMobileHelp I really need assistance with my bill asap. Thx. @115913 | @549436 @115913 Help is here, Monica. Send a DM our way and we'll make sure all is right with your bill: https://t.co/cuEwtd2epS *DanKing"
Don’t buy the new #AppleWatchSeries3 from @115911. Doesn’t work and they’ll lose your return package. | @549438 Hey Sage! I certainly don't want you to feel this way so I'd love to help out! DM us with some details so we can turn this around. *BlakeT
Sprint's customer service is disappointing. They are repeatedly rude and lack the tact expected from a large company like Sprint. @115714 | @549448 This is really not the type of feedback we like to get. What can we do to change your perspective of us? Let us know. -TN
"The internet in fort Wayne Indiana
Sucks ass thanks @115714 👍🏽👍🏽👍🏽😒 | @489320 Oh no! We don't want you to have problems. Please send us a Direct Message, so that we can further assist you. LM -."
@TMobileHelp Why am I unable to unlock my Samsung Note8 using your unlock app?  I've paid for the phone in full | @549458 Hey there! :D I'd love to assist you with unlocking your device. 🔓 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"@tmobilehelp my Joanna coupon for T-Mobile Tuesday doesn't load, please help. All I get is a blank white screen. | @549483 Hey there - you've reached the experts! Send me a DM & let's get you hooked-up ASAP! *AlexKimbrell https://t.co/GefRnVqkyW"
"This is #FalseAdvertising as they make it easy to upgrade but they don't live up to their financial part! @ATT @115725 @115714 @115913 https://t.co/AgLubGLzf5 | @172611 @ATT @115725 @115714 @115913 We are here to make sure you get the best value. I see your DM, meet me there. https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 you are very close to losing a 15 year customer. Mistake to my account on your end and you can't seem to fix it in 4 months | @549518 @115913 15 years is incredible, Charlie. Please DM us and we'll get to the bottom of this and help: https://t.co/cuEwtd2epS *DanKing"
"Hey @115913, being paying for an iPhone I don't have for eight months now. Have a sick kid and didn't get a chance to call. Wtf?!? | @549520 @115913 It's super important to us that you're being charged correctly, Jay. Please DM us and we'll check this out: https://t.co/cuEwtd2epS *DanKing"
"@115913 what's up with those, constantly seeing 4glte but testing says otherwise. https://t.co/aSJY1NAQ00 | @522754 @115913 We want to make sure your data is working awesome, Glenn. Please DM us the address this was taken at: https://t.co/cuEwtd2epS *DanKing"
"And still no one @115714 is able to help. I just want to turn in my phone to and not a single person in the company is competent | @545704 We will be more than glad to assist you. Please, send us a DM so we can further assist you with your request. - VC https://t.co/rMApsV8PQY"
"My data has been super slow ever since I switched plans @117735 thnx. Ur plans are trash. Can’t wait to switch to @TMobileHelp | @327491 We can't wait, either! Please DM us any ?'s you have and we'll help you get the ball rolling :D https://t.co/PqgHENiX1V *ByronEdwards"
".@115714 is the most fraudulent company and their customer service is completely worthless | @549645 We would like to review this for you. Please, send us a Direct Message with more details of your issue. -DA https://t.co/rMApsV8PQY"
"@115913 Hey John, I want to get two Apple watches but I don't have enough EC, can you help please?! | @549677 @115913 Hi! Those Apple Watches are pretty amazing! We'd love to check out all of your options. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@115714 fuck you | @549683 Oh no! This is most concerning. What makes you feel this way? We'd like to change your perception of us. How may we be of assistance? - RA
"@sprintcare if I'm leasing and iPhone how much to change to a galaxy note 8? | @549685 Please send us a Direct Message, so that we can further assist you. We would really like to help with looking into this for you. -MH"
"@115913 PLEASE I BEG YOU REACH OUT TO ME. I am being treated so poorly by Tmobile in Los Angeles 8558 Venice. Over a week trying to meet with a mgr. Constantly told he is in a m   On hold this sec for 1hr 8min. Customer service is BEYOND HORRIBLE! | @549715 @115913 We're here for you, Markhum and your experience is everything to us. Please DM us. https://t.co/lH0SH5fy2m *MikeRice https://t.co/yv8HYNnzKV"
As soon as the website started working on me they take the promotion away 🙄 https://t.co/Do8vGKv3jI | @532033 Oh no! Well we’re working to make sure you still get thanked. Stay tuned to the app for further updates! *XavierH
@115911 @TMobileHelp y'all got any deals for switching to you 👀👀 | @549717 I'd be happy to get you all the details about becoming a member of the #Uncarrier! Send us a DM so we can chat! *RozLancaster
I truly hate @115714 why do I have ALL my bars with LTE coverage and still don’t have any reception/ pages not loading??? https://t.co/Z15exHtQCw | @343014 Hi there! Let us take a look into this for you. Shoot us a DM to further assist with your coverage in area. -JA
"I truly hate @115714 why do I have ALL my bars with LTE coverage and still don’t have any reception/ pages not loading??? https://t.co/Z15exHtQCw | @343014 Hey, feel free to reach out when available. We would be happy to help. Resolution Sup SR"
Smh I’m already ready to throw @115714 and this iphonex in the trash | @549753 This is not the feedback we like to hear. Can you please send me a DM advising me on why you feel this way. -NW
"@115714 @sprintcare when are employees able to get the iPhone X? | @70543 Unfortunately, I am unable to provide this information. I advise that you stay updated on https://t.co/CQGwwW8DQk . -TT"
"Two more months until I leave @115714 
I am so SICK of their service. 👎🏼 | @549782 What's wrong Jessica? Your tweet worries us. What has you feeling this way? - DW"
.@115911 Your hotspot is a disgrace. Pages are constantly timing out. I surfed faster on a dial-up connection back in the day.  😤 | @327448 Let's make sure you're up to speed with your personal hotspot! Send us a DM and we'll assist with this :) *ChanneyT
"@TMobileHelp I just restarted my LG V20 and now it will only flash the LG logo off and on. Help! | @549857 Oh no!! We're here for you, send me a DM here https://t.co/43NmJRsPfl so we can troubleshoot. Thank you! *BrentHayashi"
"@115911 @115913 Disappointed!!Was told to comeback today to sync my data,I get here an they sent the phone off.Lost EVERYthing!!Lied2me | @549873 @115913 Hi! That's not what I want for you at all and I'd love to get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp My iPhone is grandfathered into the $30 5GB plan. Can I use an LTE Apple Watch without losing that plan? | @549879 The new Apple Watch is incredible! Send us a DM so we can go over ways to use one on our network :) https://t.co/IUIA5vQSHC *MattHargleroad
@115913  @TMobileHelp .. Seriously your company has the WORST CSR Agents! You're about to lose 2 customers! | @364308 @115913 I'd be sad to see you go and I'd love the opportunity to turn this around. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@115913 Why no LG V30's in #erie? I've called 10 locations over 60+ miles. I want to support local salespeople rather than buy online! | @549880 @115913 Hey! I know you're looking to pick up in store and we'd love to check out all of your options. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@115913 @115911 Honeymoon photos and ALL gone!. Told me to comeback today, and it's sent back without our permission! Priceless photos | @549873 @115913 Oh no! Let's check it out to see if those photos uploaded to one of many clouds. DM us so we can get started. *AlissaFast"
"@115911 @TMobileHelp I just want to say y'all rock and to date have sent to bat for us and hit it out of the park! | @549991 Hey Brandi, YOU ROCK!! I appreciate the amazing feedback. <3 If you need anything, you know where to find us. Have a good day! *LaurenWalker"
"@TMobileHelp made 2 pymnts made. U still tried twice after putting my bnk acnt in overdraft. cld u told me u can't help..why? | @214022 I've got your back here, my friend! Send me a DM & let's get this checked out right away! :) *AlexKimbrell https://t.co/GefRnVHVqu"
"Fake LTE service again from @115714. I really hate this shit. It’s literally every where I go. No music again today | @136459 This is not the feedback we want to hear. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"@sprintcare I’m getting really sick of this symbol. Its the equivalent of having no signal. https://t.co/SZoYR44fVn | @550039 Wow! what's going on? Are you having issue service? Please send a Direct Message, so that we can further assist you. I'm Here to help. -KF https://t.co/rMApsV8PQY"
"@115714 you owe me money sprint | @217320 Let's check on that services for you. To do so, we need you to send us a DM. We await your response. - EG https://t.co/rMApsV8PQY"
"I'm strongly considering switching back to Sprint when I come back to the States... https://t.co/Z56TDISG7K | @550071 Sounds good to us! We'd love to have you rejoin our Sprint family. Please send us a Direct Message, so that we can further assist you. -MM"
"@115911 mANAGER EUGENE id 54086 TOLD ME THAT I WAS NOT IN FL THAT THERE TOWERS SHOW ME SOMEWHERE ELSE WOW!! SYSTEM FLAW!!! | @128517 Whoa, Rickey! This is not the experience we want you to have! Send us a DM so we address your concerns for you! We're here for you! *BrookeK"
"@115913 good morning. @115911  killed my credit. I am trying to fix it but I'm getting brushed off with auto responses. Please help! | @550105 @115913 We want to make sure you're taken care of, Martin. Please DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"Hey guys, do yourself a favor and don’t screw yourself over by switching to @115714 All they want to do is take all your money. | @550136 Oh wow! That type of feedback is very concerning. What makes you feel like that about us? -JE https://t.co/rMApsV8PQY"
"Was thinking of switching to @115911 Have @119943 right now. Can't afford a new phone though. :( @115913 why should I switch? | @453379 @115913 We'd love to have you on the Magenta Side. Checkout all the reasons why switching is a good idea, here: https://t.co/cCRIl0Fcnu *DanKing"
Havent been able to send texts for 2 days @115714 #thinkingaboutswitching | @550220 @550220 - Are you experiencing this issue in multiple locations? If is its a specific location please send me the full address -LG
@115911 @115913 Love my T-Mobile. Love my Netflix. But service on LIRR route @6332  is horrible can't stream anything. Can you help? | @550236 @115913 We're glad you're enjoying Netflix! Let's work in DM and take a closer look at that route. https://t.co/9lBsX5Dx3r *ChrisBradstreet
@115913  This is a great offer...but your coverage needs to get better in the Midwest.  How about you put a tower in Sioux City Iowa? https://t.co/1tpxXmA3EJ | @550243 @115913 We're getting better every day. Do you have T-Mobile right now? DM us anytime and we'll chat coverage: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Do you guys still buy out termination fees from Sprint? And does that also cover phone lease prices? | @382541 Great question, my friend! Let's cover ALL the deets - send me a quick DM & we'll chat! *AlexKimbrell https://t.co/GefRnVqkyW"
"@sprintcare I was told my a representative that a manager was going to call me & assist me with bill yesterday & no one called me | @373427 Hello, we want to help you here, but we'll need to use our secure site to discuss this in detail. May we send you the secure link?"
"another day, another incredibly unhelpful conversation with @115714 customer service | @550254 What's going on? Please send us a brief description of the issue you are currently experiencing, so we can further assist you. -JE https://t.co/rMApsV8PQY"
"@115913 recommendations on kids GPS+smartwatches allowing kids to use TMobile to call a few numbers? Stores said I should reach out. Thx | @550297 @115913 Hey Jake, we'd love to get some more info to find something that fits. Send us a DM here: https://t.co/9lBsX5Dx3r *ChrisBradstreet"
@115911 recommendations on GPS/Smartwatch for kids allowing for outbound calls to a few numbers? Store asked to connect for suggestion. Thx | @550297 We have a great ZTE Quartz smartwatch here: https://t.co/9QFTeLk3j0 also feel free to direct msg: https://t.co/9lBsX5Dx3r *ChrisBradstreet
@TMobileHelp if i am on jump plan will i preorder the iphone x directly through t-mobile or apple? | @550429 Hey Emily!! You can pre order right here with us at T-Mobile. We will be here 24/7 if you need any help!! #CantWait. *LaurenWalker
"@115913 It has been two months in a row where Long Island NY loses service for a day.  What's up? | @550436 @115913 We want to check this out with you, and ensure all is well. Please DM us the address this happened at: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I'm having trouble with WiFi calling not enabling on my S7 Edge.  Can you help me out? | @550450 Absolutely! I ❤️ Wi-Fi calling and am great at fixing things too! DM me here>https://t.co/x0QlmC72Qi<for assistance! #IGotYou *EricaCardwell
"I got @115714 because I was told the service was good.. lmao. No. Literally don’t get service anywhere. Thinking of switching back to AT&T. | @142572 Hello, what is the zip code of your location?"
I got @115714 because I was told the service was good.. lmao. No. Literally don’t get service anywhere. Thinking of switching back to AT&T. | @142572 We can look into why you aren't getting service. We have a 14day satisfaction guarantee just so you are aware.
@115714 @116447 why has my phone been going to 3G? It's been happening the last 2 weeks and other friends of mine say the same? 🤔 | @550474 We'd be glad to check the network in your area. Pls DM us w/ the address or cross streets & zip of the location. Team @116447 https://t.co/t9p1CXi2p9
"@115714 omg here we go upgrades with customer service that barley speaks English and just paid 105 and have zero service call me 3604513778 | @550508 We're so sorry for the trouble so far, can you DM us with a sum up of what you need, that way we know where to go? Thank you! -CDE"
@TMobileHelp @115911 @115913 I've been paying for device insurance for 2 years and now that I need to use it they give me a run around | @550518 @115913 The claims process should be a smooth transaction. Please DM us what's going on so we can help: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp @115913 drop @78263 already I've been w/@115911 for 4 yrs and it's always a trouble to file a claim w/Assurant | @550518 @115913 We're here for you and want to help out, Sean. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
@116447 I need someone to answer for the misery I suffered in a sprint store Cumming GA last night. NOT #SPRINTacular | @550554 This concerns us. Customer service is one of our main priorities. Please allow Team @116447 to turn this around. Pls DM us! https://t.co/gPoPlH3MEC
"@115913 hey John I have a question, my friend's husband passed away they both had T-Mobile she doesn't know what to do with his account | @550559 @115913 I'm sorry to hear about that, Bruce. Please have her send us a Direct Message anytime for assistance: https://t.co/cuEwtd2epS *DanKing"
"I'm not getting all my texts so please don't be offended if I haven't replied, promise I'm not ignoring you. Also, come on @115714 geez | @550562 @550562 - Are you experiencing this issue in multiple locations? Any error messages? -LG"
If anyone wants to get @115911 DONT do it their customer service is shit and they charge you for Bull shit stuff | @550563 We don't want you to feel this way. What can we do to work this out? Send us over a DM so we can turn this experience around for you. *NaeJ
"I hate being a troll, but I will not give up until that nasty rude threatening @115714 supervisor is dealt with by @116447 | @550594 @116447 Team @116447 will be more than happy to discuss your customer service experience.  Contacting you now https://t.co/rMApsV8PQY"
"100% yes. Literally I have nothing but issues with them. https://t.co/wckSseCQcN | @550598 Courtney, it saddens us to hear this. We want you to have nothing but the best. DM us and let us know what's going on. *KaeW"
"What a @115714 customer service representative said. They said they would have to ""honor the request"" once they go over the recording.... | @550616 This is not the feedback we want to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
Seriously @115911 network is trash. I cannot wait to drop them | @550627 We want to keep you Robert. Is this in certain areas or all the time? Let us know the details in a DM so we can check it out. *KaeW
"@115913 seriously though, how do you expect anyone to watch Netflix with these speeds?? https://t.co/0uo5ag5nhi | @329300 @115913 We want you to be able to binge watch it up. Please DM us the address you're seeing this at: https://t.co/cuEwtd2epS *DanKing"
@115911 Is my tmobile down? I am getting a 502 error. | @550633 We'll gladly look into it with you to see what's going on. We'll also take care of anything you need! DM us here with some details. *BlakeT
"@115911 don't tweet me and try to pacify me... | @550645 Mya, I've got the steps for you here https://t.co/aciXNPijzL. If you meet us in a private message we'll be happy ... https://t.co/XhwQc0LhGl"
"@115913 why make returning a bunk device bought online a run around 4 the customer, cant just go to store get a new one under warranty | @346998 @115913 I’m here to help you through this process and will continue working with you in DM. https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911  I was not given a T-Mobile+LG hat today. Employee suggested I'd better my plan or add a line and she'd be able to locate a hat.😠 | @550740 Oh no! Please let us know which location that is in a DM, that should not have happened. *ChanneyT"
@TMobileHelp Will T-MOBILE be able to support the esim built into the Google #Pixel2? | @550741 Yea we can! 💪 😁💪  I got a sweet deal for you in the DMs! Come see! https://t.co/sBIVWmm6X2 *EddieGough
"@TMobileHelp why did this expire? It says I can redeem til store close today. https://t.co/Ux4OYA3f1j | @550756 Those ""Show and Go"" offers can be a little tricky! Meet us in DM and we can help you keep on truckin! https://t.co/033FgbQAw8 *KyleVesely"
Guess ill be keeping the #V20 til @118302 V40 comes out thx 2 an ahole 🔨my🚗window @115911 @115913 keep me posted on V40 #2020? #moneygone | @550767 @115913 Ah man. We'd be happy to check out potential replacement options with you. DM us anytime: https://t.co/cuEwtd2epS *DanKing
"@115911 why am I getting ripped off constantly by commission based employees? My bill is insane! Wtf T-Mobile I’ve been with you 7+years | @550792 Woah, what happened, Gannon? We're here for you and would love to make things right! DM us here with some details so we can assist. *BlakeT"
@sprintcare Why oh why is it harder to return a phone then it is to get a phone! UGH! | @550809 Hello! Thank you for reaching us. Hearing you are having this impression concern us. Please DM us and follow us on Twitter to DM you. -JS
"@TMobileHelp thanks to Miss Michelle Idaho for helping me out with previous problem… | @405409 Hello Ray, we're here for you if you need any help today, send me a DM: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
"Thanks again @sprintcare charged for an upgrade I never received and Made my phone ineligible for upgrade til 2019 | @550967 Oh wow! That sounds like something we need to take a closer look into. Please send us a DM, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
"Need advice, @115714 says they unlocked my phone @1647 and @115911 said NOT. How should I proceed? Is some legal thing I can start? | @117306 Hey Damian. My name is Keston. I am a resolution Supervisor here at Sprint. Allow me to further assist Please send us a DM. -Keston W"
@TMobileHelp T-Mo Tuesday's had free photo prints (Oct 3) there is alot of issues with lost orders.   Any help on resolution? | @550978 Nothing like flipping through a photo album to relive old memories! Meet us in DM: https://t.co/AsNixOq0xa for help! *SekiaSmith
@116447 ever since i did the android system update (2 days ago) my phone cant even keep a signal. This is frustrating. | @550981 Please visit us at your local Sprint store for troubleshooting assistance or visit us at https://t.co/y5KU4cSsLx. -Team @116447
@115911 ...the sims card in correctly and it fell inside the phone. You tell him nothing you can do. Terrible customer service | @544116 We're always there for our customers. Have your friend reach out to us and we'd love to see what we can do for him. *JamieK
"hey @115911 how come you're the only service that doesn't have online enrollment in the apple iPhone program on apples website? | @438956 Hey Andy, Shoot us a DM so we can find out and make sure you have all the upgrade options!! https://t.co/nFCVJunANW *DJConstable"
"@115911 @TMobileHelp when does t-mobile one deal end? | @195948 Great question, I'll make sure you get the best deal out there! DM me and I'll get to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
"Thinking about leaving 
@115714 Who’s better @115725 or @ATT ??? | @551035 We'll hate to see you leave our family. What's the issue you're having? Send us a DM notifying us as such so we can further assist. -HS"
"@115913 @TMobileHelp 
Why is Jump & JOD now DEAD for premium phones like Note 8 or iphone 8+/X that require 130-230 downpayment?
Balance is wiped, but so is the downpayment equity. Payment for more expensive phone (screen/ RAM) is wiped out same as base model?
Not conducive! | @275778 @115913 We want to check this out and go over potential upgrade options with you, Matt. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115911 multiple phone calls, store visits and two emails and no one can help me cancel 1 line off of my multi line account. | @551053 That's not the experience we expect for our customers. Send me a DM so we can work together: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
@115714 I need the email address of the individual in charge of your customer service. Phone reps not resolving issues | @551062 What makes you feel like that? What's going on? -JE https://t.co/rMApsV8PQY
@115913 T-Mobile reps saying that existing customers doing #Pixel2 promo must pay $65/mo for 6 mo in order to recieve discount! WTF? | @551076 @115913 We want to make sure we're getting you all the right details. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
"@115911 why is all my data being drained when I'm not even using any services? Stop | @213867 There may be something running in the background! We've got you covered to figure it out, Shaun. DM us so we can review. *KeithM"
@115913 https://t.co/0uo5ag5nhi | @329300 @115913 We're here for you 24/7 and are always happy to help. Click this link to DM us so we can assist: https://t.co/cuEwtd2epS *DanKing
"So I just got a call that apparently a business received 3 calls in a row from my number. Why would that happen @115911 | @551082 That's very odd! Your number security is very important to us, Daniel. DM us so we can discuss what could be happening. *KeithM"
Headlines read @116447 murdered gut like the Mexicunt pig upstairs. #dead | @207325 We apologize for any inconvenience. We'd be happy to look into to this further. Please DM us your contact info. Team @116447
"@115913 I tried to call sales to switch from ATT but after 5 minutes, still no answer.  Busy day? | @551152 @115913 We'd absolutely love to see you on the UnCarrier, David. DM us anytime to answer questions about the switch https://t.co/cuEwtd2epS *DanKing"
@115911 Binge On is a scam. They still count the data used with Binge On qualifying services. | @551153 I hear you and I certainly want to ensure your data usage is reflecting accurately. DM us here so we can check it out with you. *BlakeT
"@TMobileHelp I get the hotspot bottleneck-data thing, but since ur partnered w/ @116602, shouldn't Netflix be streamable @ full speed 24/7? | @551154 If you're on T-Mobile One, hotspot is unlimited at 3G speeds :) Please DM if you have any more ?'s! https://t.co/PqgHENiX1V *ByronEdwards"
there has to be something that can be done with my situation! no one can help me! @sprintcare | @551183 Hello there. What issues are you having will your account? Are you referring to your online my Sprint account? Please let me know. -KW
@115913 I was treated badly today at San Antonio T-Mobile store . Can I share with you my story . I have six lines | @551191 @115913 We want you to have an awesome experience no matter how you reach out to us. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing
"@115714 it's a good thing there's WiFi, cause the Sprint signal has been getting worse and worse https://t.co/cogjznFBeS | @551192 We're Glad that you've brought that to our attention. Can you please send us a DM, so that we can be able to further investigate? -TC"
Still no #LGV30 in stores. #Pathetic @158861 @115911 @115913 should be ashamed August 13th was launch day still no v30 in store. | @203563 @115913 10/13 was the launch of the V30. We'll have more in-stores soon. DM us anytime for help ordering one today: https://t.co/cuEwtd2epS *DanKing
"@115913 so glad I found your Twitter. But so disappointed with my T-Mobile exsperience today. #usedtobealoyalcustomer | @551220 @115913 We want to turn this experience around for you, Amber. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"I tweeted this almost 3 hours ago and NOW is when it was sent out smfh POS @sprintcare https://t.co/BSDEIgpz81 | @235431 We understand this can be frustrating. We'd like to take a look into this matter. To do so, please send us a Direct Message. -RC https://t.co/rMApsV8PQY"
@115913 The store in my area didn't have the T-MOBILE Tuesday hats for my wife and myself. Would I be able to have them sent to me? | @551248 @115913 Great question. V30 hats are available in-store only while supplies last-EOD 10/18. Please check another nearby store if possible. *DanKing
"@115911 Yall giving away any phones today for #TMobileTuesdays. My wife's went down on the concrete!!! not paid off no insurance :-( | @551251 Ouch! We can see if we can get her something special, Eric. DM us & let us know what you've got in mind so we can check options. *KeithM"
"@115913 @115911 @TMobileHelp  HELP, I am an ATT customer currently and am moving to a place without internet and good phone plans | @551258 @115913 We'd love to welcome you to the Magenta Side, Steven. DM us anytime to chat all things UnCarrier: https://t.co/cuEwtd2epS *DanKing"
"@69902 TEPPlus + AppleCare is the perfect protection & support combo for @115714 customers! Protection plus backup = 👍🏽! | @551285 That's right! With AppleCare you have enhanced benefits, like coverage for loss, theft and physical damage! Sprint's got you covered! -RID"
@115913 been a customer for 8+ years sad to say I had such a horrible customer experience today I’ll be cancelling all 5 lines. ✌🏼 | @551296 @115913 We strive for world class customer service and definitely don't want to see you go. DM us what happened: https://t.co/cuEwtd2epS *DanKing
"I want @115913 himself to answer my puñetera pregunta, not you.... Thanks ! https://t.co/o3G7yuaBVW | @210373 @115913 You're in great hands here with the Executive Social Media Team. I just DM'd you and hope to hear from you soon. *DanKing"
"@TMobileHelp Hey TM, I love donuts but there's no dunkin donuts for T-mobile tue in Seattle. How bout hittin' up another donut place here #j | @551440 We're always exploring new partners, so make sure to check back each week! We do LOVE donuts :D *AlexKimbrell https://t.co/GefRnVHVqu"
"@115714 at least the last 3 months with minimal internet service .. we pay for 4 phones and get crap service.. unacceptable | @551445 Oh no! This is not the way we want you feel. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"Pretty funny (maybe not) when a communications company #Sprint calls you about a problem & after the 'hello' THEY disconnect the call 😡☎️ | @334356 Hi there, We don't want you to continue having problems. Can you send us a Private Message and let us know what's the issue? -KK"
Hey @AppleSupport & @TMobileHelp why do I get so much scam calls !!! 😡 https://t.co/bd7fRtNlaj | @551542 I see that is a large amount of calls. Send us a DM and we can take a look at what's going on. https://t.co/WZM6cbcgHU *JonPorter
"@115913 @TMobileHelp Is there going to be a firmware update for cellspot routers to fix this security issue?
https://t.co/ayLHDcN3Rw | @551569 @115913 We take security seriously.  Device manufacturers are developing and rolling out patches for this vulnerability. *MikeRice"
"#TMobileTuesday I went to get an LG V30 hat but sadly t-Mobile store located in Jonesboro,AR didn’t receive any supplies 😪 @115913 !?!?😔 | @551577 @115913 The LG V30 is super popular and we received fewer than expected. More inventory is coming and you can always order online! *MikeRice"
"@115911 charged me for shipping, it’s not my fault you can’t keep store stocked, @115913 @TMobileHelp  should be ashamed, after trashing other carriers about being rip-offs. All the same. | @551579 @115913 Hey! That's not how I want you to feel at all and we'd love to check out your options. DM us https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I heard u r the best at solving problems.  Short story my data ran out.  Long story is phone customer service sucks. Help! | @551607 Yikes no data! That's not good at all. We'd love to help, shoot me a dm so I can assist you. :)  https://t.co/Hch7N8hFAc *ConnieMixson"
"@115913 Hi John 15+ yrs of service w multiple devices, refferals & $$$ on bills paid.Not pleased w the CS re: possible additional line | @551609 @115913 Hi Craig! I'm here for you and I'd love to get to the bottom of this with you. DM us https://t.co/3sF8qpf2nx *AlissaFast"
@115913 @TMobileHelp It is so slow. #help  Name : Yunxiong Chen https://t.co/ICGiPIt2Ed | @165035 @115913 We're here for you and always ready to dive into this for you. Reach out in DM anytime. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp Does the Pixel 2 1/2 off deal require a new line if you're already a customer? | @551643 Hi Justin. Currently for our Pixel promotion and added line is one of the requirements in order to receive the $3... https://t.co/2qxBc1YbLn
"@115911 No matter where I go #Niagarafalls, #Newyork, #Raleigh or #Home your network never follows! Utterly disappointed. | @551659 Let's make sure you're able to post those awesome photos, Richa! #WorldTraveler Send us a DM, so we can see what's going on. *TarynS"
"@TMobileHelp I feel like I just got worked over trying to register a new line for the Pixel deal. Please help! | @551722 Sure thing, Aaron! You've reached the right place for assistance! Please send me a DM to chat more about the Pixel offer! Thanks *ZachReyes"
@115911 customer service lies to me again. everyone stay away | @190387 Whoa! We're all about transparency and are glad to clear up any confusion. Shoot us a DM and let us know what we can do to help. *JPL
"@115913 2. It's this true? I understand you can't go over pricing and that's fine. But can you confirm it will be offered on JOD thanks | @405063 @115913 Hi! We have no details at this time. When we know, we'll let you know. Keep your eyes on the Newsroom! *AlissaFast"
"@115911 @TMobileHelp Is there pricing available for the Jump on Demand for the upcoming iPhone X? | @299321 Not yet, but as we get closer to the big day, those details will be posted right here: https://t.co/Rs7ud2PYPg. I can't wait! *TreBrewbaker"
"@TMobileHelp I can't get ant text messages on my phone. Haven't been able to for about a week now | @451026 Hey Ed, I'd be happy to help you get this resolved! Could you please send me a DM so we can get your account info! *Matthew Harrison"
"IM SOOO FUCKING TIRED OF YALL, HOW TF SOMEBODY GOT UNLIMITED BUT THE DATA WORK EVERY NOW & THEN @TMobileHelp @115911 I NEED MY BILL WAIVED | @348248 We're here to help! Please DM me when you get a chance, I'll check out your account immediately! https://t.co/JPRc1xZFQs *LolaChu"
"@115911 ? More like T-Hoebile | @551794 Hey there Sien. Let's take a closer look to see what happened, and make things right. Send us a DM and let us know what happened. *RickK"
"@115913 @115911 @TMobileHelp

Firstly let me say that I have just made this Twitter account today because several Tmobile 1/47 | @551795 @115913 We truly want to take great care of you and bring this matter to a resolution. Please send us a DM. https://t.co/lH0SH5fy2m *MikeRice"
"Been on hold 21 minutes waiting for a supervisor. Shame on you #Sprint | @540582 We understand your position and we really would hate to lose u as a customer. Please, allow us to help. Send us a DM to assist you. - LM"
@115913 are there no @115911 Executives that live on #MercerIsland ? Service is crazy sporadic and weak. What’s the deal? | @551799 @115913 Hi Gwen! I want you to have the best service available and I'd love to check this out. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 is the worst 😫 | @551811 What happened to make you feel that way, Brelyn? DM us, I'm sure we can change that. *JoanO"
"@115911 Hey, I ported my number main number out, still have one left (but no SIM for it), and need to cancel my account (left the country); my t-mobile won't let me in. Can you help? | @551814 Hello Eleanor, we'd be happy to help you, DM us. *JoanO"
"@TMobileHelp @115913  6 yr prepaid customer changing to 2 for 60 but refused because I have a $100 account credit always..bad treatment | @407265 @115913 I want to get to the bottom of this and sort this out for you, Dave. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115714 y’all service is horrible and I’m going to @115911 ✌🏾 | @551825 We're sorry to hear that you're considering leaving our Sprint Family. Send us a DM lets see what we can do to change your mind. -CW
@115913 please help with a Tmobile issue I am having! Spoke to several team members and they say Twitter is the only way to resolve! | @551795 @115913 I'm here to help. Please give me a few minutes to review your message and I'll have a reply shortly. https://t.co/jYNFEXxh3c *CarmenSipes
How can I end my contract with this horrible ass service ? @115714 | @551829 That doesn't sound fun. We will hate to see you leaving the Sprint Family. Plz let us know what's making you feel this way about us? - AP
@115911 waste my time and my money really thinking about switching to @ATT | @506539 We would love to get a resolution for you. DM us so we can help and go over things in detail. https://t.co/SVhS3HeZe3 *LivFord
"Example @115714 , our school has a bake sale and I’m not able to communicate https://t.co/d0gTRIVJfM | @179267 This type of comments concern us. Please, send us a DM giving us more details on what's happening. We'll be waiting for you. - CE https://t.co/rMApsV8PQY"
"Waited all day... @TMobileHelp @115817 @UPSHelp #lost #bullshit TMO/UPS don't care @115913 https://t.co/9vnGb7iZvi | @254807 @115817 @UPSHelp @115913 We truly want to get to the bottom of this and take care of you, Rich. We'll respond in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 thanks for sending a warranty replacement phone with NO DAMN BATTERY! How am I supposed to transfer all my data from the old phone to the new one if I can't power on one of the two phones?!
Do you people ever THINK about these things? | @535201 Hi Dan, send us a DM, we'd like to take a look at that. *JoanO"
"@115714 @sprintcare I have unlimited data on my plan. Is utilizing my personal hotspot extra charges ON top of my unlimited? | @551899 We understand that this situation can be frustrating. Allow the opportunity to review this issue, Please DM us to further assist you. -JM"
@115913. Serious issue with tmobile accoount security.  After 15 years too many unanswered questions. | @551907 @115913 Hey! That's not what I want for you and we'd love to get tot he bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@sprintcare your service stink. $104 every month for this shitty stuff. Please sell your company to cricket wireless. It's sad | @551931 This is not the experience that we strive to provide. Please send us a DM so we can further assist you. -JA. https://t.co/rMApsV8PQY
"@115913 Mr. Legere, I have received the worst customer service ever from your representative.  a customer of over 10 years | @551964 @115913 We only want the best possible experience for you, Rosetta. Please DM me and we'll dive in. https://t.co/lH0SH5x9qW *MikeRice"
@115714 has the worst customer service. I’m a 15+ year sprint customer & have an outstanding issue that’s remained unresolved for 4+ weeks. | @551971 We are sorry to hear you are going through this negative situation. Please send us a DM with more details about the issue. -JA. https://t.co/rMApsVqrfy
"@115911 one of the promo codes is not working for me. Tried redeeming @22415 promo code and says not available... | @552094 Let's take a closer look to see what's happening with your gift, Brenton. Send us a DM! We'll make sure you #GetThanked *RickK"
"@TMobileHelp So, if I finally ditch @115725, can I keep my current phone and still get the buyout offer? | @542387 #GetOutoftheRed is an awesome promo for customers like you!! Shoot me a DM for more details https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@115911 is STILL ripping me off. Charges on my bill even they can't explain. They can't change my plan until Dec. Or do math. #theworst https://t.co/p3wzwgVpz0 | @552307 I'm sure we can provide you an explanation, Thomas. Please send us a DM and we'll take a closer look at your bill! *HeatherSaenz"
@115911 if you guys are so great can you explain why I get no signal at my house? | @552332 Let's figure this out right away Ashley! DM us and we'll take a look at what's going on with your service around your house. *KananiB
@115911 I have aa Nokia Lumia 635 that is locked to T-Mobile. I'm in Kenya and would like to use it on my local networks. Kindly assist me | @552344 We'll need to check your device's unlock eligibility https://t.co/CDV8GD5667. Send us a DM and we'll look at your options. *KananiB
"Wasted another 40 minutes of my life on the phone with @115911. I'm so ready to be done with them. | @552307 We're here for you, Thomas, and would love to address all your concerns. DM me so we can get started https://t.co/PUCbqyZK4U *RachaelTansey"
"@115913 @115911  What's with the slow android updates? | @411981 @115913 Hey! We always aim to make sure updates are fully stable before release. If you have Qs, DM us. https://t.co/ZxXpYRedaq *NicholasTomchik"
@TMobileHelp is just icing on the damn cake. I am so over this!! @115913 you said I would love it well not so much bro it's been a mess | @289052 @115913 We truly appreciate your time staying engaged with us. We also see your DM & responded. We look forward to hearing back. *MariahDaigle
Help me out y’all @115714 @sprintcare https://t.co/Vj1LTyNSSo | @552401 Hey! Hope you’re doing well today. I’ve not heard of that issue before but I’ll definitely figure it out. Send us a DM to assist you. -DC
"@116447 Sprint doesn't have to please everyone, but they might want to at least appease of us. Losing a lot of us. | @487677 We are concerned about your message and we'll be happy to help you.Please send us a Direct Message, so that we can further assist you. - AP"
@117543  hi I was wondering when T-Mobile was gonna improve the signal in my area I live in stone island enterprise fl 32725 | @552439 @117543 Your coverage is important to us. Let’s take a closer look now. DM us to get started. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 I called C/S they couldn't answer me? Why all my contacts now changed I now have 2 dial there #by hand I can't just click on#?😳 | @552440 @115913 Hey! Let's take a look & chat through this. Please DM us, so we can help. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115911 sent me a empty iPhone X box or @115817 stole my phone before leaving an empty box on my doorstep 😡😡😡 | @552673 Yikes! Let's get to the bottom of this ASAP! Send us a DM and we can see what's going on, Duane! *TarynS"
"@TMobileHelp can someone help me through DM please? | @552674 Hey, there! Thank you so much for hitting us up. I am here for you :) please shoot me a DM and I'll take great care of you today. https://t.co/oNgSAZYqFR *JawedK"
"@115911 it sucks that I pay $200 a month and I have no service at home 😡 maybe I should switch to @115725 | @402303 Whoa, Erika! We don't like to hear that! Please send us a DM and allow us to get to the bottom of this! We are here to help! *BrookeK"
".@TMobileHelp @188044 I gotta question guys i am a @117735 customer in Puerto Rico. Is there a unlimited data plan for my Smarthphone without a cap of 22 gigabytes because if i go beyond that @att is reducing my velocity @ 2G and im paying too much Cc: @115913 | @552750 @115913 Hey there, Lenny. There's no data cap with T-Mobile. Once you've used 50 GB of data on our unlimited plan there is a chance that your data speeds could be prioritized if/when you're on a tower that is experiencing network congestion. DM us if we can help further. *DanKing"
@115913 last week I won grand prize for TMobile Tuesdays. 200.00 to https://t.co/FTYFt1FrYp. Prize disappeared. NO ONE WOULD HELP ME!!!! https://t.co/QN8r9DyaHT | @552823 @115913 I love Tuesday offers and would love to take a closer look at that for you. DM us now to get started. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115714 I'm done with you, you frustrate me more than my boyfriend.Sooo mad. | @341931 Wow! what's going on? What makes you feel this way about us? Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
Wow. I have always had Verizon. Decided to switch to #Sprint  and nothing but AWFUL customer service. We got scammed. Beware! | @552866 We're happy to have you. What's going on? Send us a DM elaborating on this issue so we can further assist you today. We're here for you. -HS
@TMobileHelp I have a LG G6 on EIP I owe a little more than half the orig price. Can I jump into a V30 | @188910 I’m sure we can help you get that awesome new V30! Shoot us a DM so we can look at your options. Thank you! :D ... https://t.co/8qEzXUNAdJ
"Boy @115911 lies to you straight to your face... I’m leaving | @552876 Whoa, Jadah! This is not how we want you to feel! Please send us a DM and allow us to make things right. We are here for you! *BrookeK"
"Here we go again!!! My bill is incorrect as usaul, been happening for a year already 😤😈 @115911 @TMobileHelp @115913 | @394247 @115913 Having a reliable bill is key. Send a DM our way so we can make sure all is good to go on your account: https://t.co/cuEwtd2epS *DanKing"
"@115714 Worst service ever it's fitting the support is as slow as the service. | @468112 I'm sorry for the trouble, let's get this fixed for you. Let's check on that service for you. Shoot us DM. -DJ"
"@115911 @TMobileHelp I had service in Alma Michigan now where my t-mobile logo is, is AT&T... try to access internet states no connection | @125458 Never fear! T-Force is hear! Send me a DM and I will be happy to take a look at this for you. Thanks! https://t.co/SOlY6pwpus *EricMarentes"
"Dear @115911 y’all are really making me want to switch carriers! 😡😡😡😡 | @260804 Whoa, Honey! We don't want you to go! Please send us a DM and allow us to assist you! We are here to help! *BrookeK"
@115911 I fucking hate y'all | @288407 I definitely want to make sure we turn this around for you. DM me and let's look at things. https://t.co/jUueWiMypn *AmandaCross
@TMobileHelp I switched from the old plan to the new plan and now I am being charged for both the plans. | @553025 That doesn't sound right :( Let's have you send a DM to us ASAP so we can check this out for you! https://t.co/69dhFPbRJI *AmandaSansone
"@115714 @115714 @115714 https://t.co/W7PTf2whXo | @553053 Hi there, we understand your frustration in regards to this issue. Please send us a private message for us to further assist you. -NS https://t.co/rMApsV8PQY"
@TMobileHelp what is your monthly plan | @201535 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"The customer login page on your website doesn't work - this happens offen - what's up? @115911 https://t.co/MuRedkm7ZQ | @553082 Hiya, Saad! We would love to look into this for you! Send us a DM! *MelindaR"
"@TMobileHelp Your site is down. Cant log in to MyTmobile. ETA when that will be fixed? | @553107 Thanks for the tweet! I want to take a look with you, we can get it working! Send me a DM https://t.co/zDWnfmYCQB *LauraBeasley"
I'm pretty sure @115714 has been having issues since 1000 AD https://t.co/1TbhGmVs82 | @553145 This is not the feedback we like to hear. I will look into this for U. Please send me a DM along with your cross street and ZIP code. -NW
@632 @136221 Got my Google pixel xl 2 today! Can't wait to activated with @115714 and get the unlimited freedom I deserve! https://t.co/QmzZykSFLD | @553151 We're happy that you are a satisfied customer. Our number one aim at Sprint is customer satisfaction. We welcome you with open arms. -PP
"@TMobileHelp I need to close an old account that I haven’t used in over 8 years. Help? (UK) | @553152 Thank you so much for reaching out,y ou may be looking for @118101 If this was a US account, dm me! :) https://t.co/86MicZ64i4 *WarrenCamp"
"@115911 hey we're sorry someone used your credit card pay their bill unfortunately you're not on the account. We can't remove the card... | @553155 Hey there, Summer. We understand how frustrating this must be and would like to talk to you more about this. DM us. *MelindaR"
@115913 really hoping to have more service in our area soon. Love @115911 just have trouble getting service in our area :( | @553157 @115913 Having reliable service where you need it is key. Please DM us what exactly you're seeing and where: https://t.co/cuEwtd2epS *DanKing
"@115714 can u please tell me that my iphone 7 is eligible for permanent sim unlocking?? | @553164 @115714 Please follow us @sprintcare, we would love to reply to your DM. Click this link https://t.co/vcKAMnjW1m to view our unlocking policy. -CP"
"@115714 can u please tell me that my iphone 7 is eligible for permanent sim unlocking?? | @553164 Thanks for reaching out to us. Can you tell me a little more about it, please? Please send us a Direct Message. -CP"
"Another city with no cell coverage #Minnesota @115714 #Lol joke of the day | @163665 Hey, are you a current Sprint customer? If so, please send us a Direct Message, so that we can further assist you. -AB"
You guys argue that you're 1% shy of Verizon seems like everywhere I go I'm in the 1% your service is horrible @sprintcare. @115714 https://t.co/tRNTFjByb5 | @481784 Hey there! Please send us a DM with a brief description of your issue so we can further assist. -MM
"I'm looking for a cell #phone where I can lock calling (in and out) as well as texts to certain. #IPhone @115714 @115911 . | @360090 Thank you out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
I'm looking for a cell #phone where I can lock calling (in and out) as well as texts to certain. #IPhone @115714 @115911 . | @360090 Sure thing! Send us a DM so we can get you fixed up! *ElleA
RT @312964: LOL! Having trouble with @115714 and the CSR sends me a #Youtube video on how to click the links to view my bill. 😂😂😂 … | @553187 Thanks for reaching out. What seems to be the issue? -AS
@115911 nothing more funny than to get transferred 4 times only to be told the last department was the one that was suppose to help you. | @553188 We only want you to experience resolution with our unconditional team. DM us and let's provide you the resolution you deserve. *JamieK
"@115913 
Do you let your customer know when you are changing their plans ? Feeling cheated. Been with you for 4+years.#tmobilecheat | @553190 @115913 It's important to us that you're on the right plan for you, Utsav. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
@115714 can kick rocks. On top of literally having the worst customer service they even tried charging me $130 for my banks mistake | @553194 Hi there Tangie! This is not how we want you or anyone to feel on Sprint's behalf. Can you please DM us so we can clarify your issue? -MJ
@115913 saga continues. Autism Speaks paid $500 check on my acct. went to my TMobile store and paid w it last week. TMobile rejected it | @502394 @115913 We want to check this out and find out what happened. Please click this link to send us a Direct Message: https://t.co/cuEwtdjPOs *DanKing
"Thanks @115714 for giving me the strongest signal possible in the middle of nowhere but not at my house... 👍🏽 https://t.co/G8sWchu0Gn | @553241 We would be happy to look into the signal at your home for you. Please send us a Direct Message, so that we can further assist you. -JN"
@115913 nice to see your customer service staff lies on notes they enter into your database.  @116154 this is customer service?? | @434306 @115913 @116154 We are here to help in whatever way possible and will continue to discuss this matter in DM. Thank you *AlexSemsch
"@115714 was on the phone for 2.5 hours collectively. Promised credits. Now I’m being told not happening. Canceling service unles there’s res https://t.co/L2y0IN5i3F | @428875 Hey Gabriel, sorry to hear about this trouble you're going through. Could you please send us a DM so that we can better help you? - MJ"
"@115913 I  participated in the Note8 BOGO promo it's been problem after problem I EVEN PROMOTED THE DEAL MYSELF TO ALL MY FRIENDS | @553273 @115913 We want all to go smoothly with your BOGO redemption, Juntin. DM us and we'll check this out with you: https://t.co/cuEwtd2epS *DanKing"
#Sprint wants me to pay bill w/out seeking credit for no service b/c they giving us 2 months credit w/no guarantee return svc date #USVI🤔😑 | @282618 We saw that one of our agents is assisting you on our secure platform. Please return 2 secure chat to continue discuss ur issue. -AH
@115913 I was gifted a Pixel 2 which was purchased on 10/4 - ported my # from Big Red on 10/11 - Am I eligible for $325 back? #Uncarrier | @166540 @115913 We'd love to check this out with you and chat further. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
@115913 @TMobileHelp I wanted to Finance my devices but T-Mobile put me on one payment . so upset dont want to pay at one time .!$1100😤 | @339742 @115913 We want to check this out and ensure all is right with your bill. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
"@115714 bs ass coustomer service | @553316 Hey, this is not how we want our loyal customer's to feel. Please send us a DM elaborating on why you feel this way! Sprint cares! -RW"
"Oh yes @115911 engineer, please tell me how great service is outside and I should make phone calls outside...where it’s hot as hell 🙄 | @553323 As a Floridian I totally get it! Let's take a look into your device, coverage area, and coverage solutions. Send us a DM. *JasmineS"
"I was trying to switch to @115911 but their customer service is terrible I can’t have that | @553358 Aw man! What makes you say that, Josiah? DM us here with some details so we can change your opinion and take care of you. *BlakeT"
@115913 when are the contests and promos coming for #pixel2xl/ ready to trade up from #pixel1 / need help though with costs | @262618 @115913 We've got a sweet promo available right now when bringing the new Pixel to our network unlocked: https://t.co/ZpUYFrAEQJ *DanKing
"@TMobileHelp and really shady trying to put charging mats and cases and screen protectors on my account without me asking | @553373 Let me make this right for you! I see your DM, so I will be responding shortly. We've got your back from here on out! *DuncanWorks"
"@115913 nothing #uncarrier about paying 80 bucks down! Might have to switch now! https://t.co/dPMXRGHEdC | @553420 @115913 We don't want to see you go, Mike. Please DM us and we'll check out your upgrade options: https://t.co/cuEwtd2epS *DanKing"
@115913 you are not customer loving your company continues to screw me over! Horrible customer service horrible business ethics | @553431 @115913 We strive for world class customer service. I see we've been working via DM. We'll be replying back there ASAP to continue helping. *DanKing
"@115714 Your service sucks | @553438 Hi, we definitely want to work with you on this. Please send us a Direct Message, elaborating on your issue so we can assist. -NR"
#Sprint service really suck No Internet at my job got to go outside 👎🏽 | @553439 That's not something we like to hear! How long has this been happening and is it just the internet you are having issues with? -AH
"the FCC.  #THANKS #TMOBILE for making errors & trashing my #Credit @115913  your cust service r foreign morons.  Don't switch #THANKS ! | @553484 @115913 It's important to us that all is correct with your account, Joe. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115913 @TMobileHelp people should be treated better than what was experienced today. Pink isn’t looking so good | @553373 @115913 We absolutely want to turn this experience around for you, Townsen. We'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 Good Lord...I have been a loyal customer for years but your service is just terrible in Cincinnati. | @553504 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
@115714 Good Lord...I have been a loyal customer for years but your service is just terrible in Cincinnati. | @553504 This isn't the type of feedback we'd like to receive from our valued customers. We understand how frustrating service issues can be. -BC
@115714 Good Lord...I have been a loyal customer for years but your service is just terrible in Cincinnati. | @553504 We'd be glad to assist you. How long has the issue been occurring? Is there anyone else that is being impacted by the issue? -BC
"@sprintcare of course a new month with more billing issues!! No I’m not going to do a DM. Don’t say how sorry!! | @150243 Good afternoon Rachel, I would like to help you with the billing but if you don't want to DM I would suggest calling 8882114727. -MB"
@TMobileHelp just got an unlimited 4g plan. Doesn't seem right. Been testing since Monday. https://t.co/U0l5tIuPiJ | @553523 Lets figure out what's going on with your data speeds! Send me a DM so we can get this fixed. https://t.co/D4NKjfNwGQ *SultanGardezy
SPRINT SERVICE SUCKS @115714 THE WHOLE COMPANY SUCKS!!! | @118438 This is not what we like to hear. Can you let us know exactly what type of service issues you are experiencing? We want to help. -MH
"@115913 your customer service is shit man | @553533 @115913 That doesn't sound right. Please DM us what happened. We want to turn this around for you, Patrick: https://t.co/cuEwtd2epS *DanKing"
"@115913 I'm going to tell you again this is not good I love your company but Customer service is stinking it up all over the place | @553546 @115913 We strive for world class customer service and want to turn your experience around, LaRina. We'll be meeting you back in DM ASAP. *DanKing"
"I've been told my two lines / $100 does not qualify for free @116602 ? If so, why? @115913 @115911 @TMobileHelp | @147423 @115913 With the 2/$100 promo already being such a great discount, it does not qualify for this additional discount https://t.co/xbZy7jK9KD *DanKing"
"@TMobileHelp Received the phone, is it really necessary to verbally tell reps your password to activate it? Do we have to go to a store? | @312227 I can help you :) Just send me a DM from this link and I can take care of that for you right here! https://t.co/W3cyuk6dh9 *DebiChavarria"
"@115911 is a fucking scam. You’re lucky I can’t divorce you cause of this contact. But your bill is abusive af to my wallet & well-being. | @553584 Hiya, Ceniza! We know how important it is to have a great life-bill balance! DM us so we can get you feeling the #MagentaLove! *MelindaR"
"@115911 my service has been horrible, my bill is always high, and now I don’t get my text messages in time. | @553592 Whether it be your service, bill, or features, we certainly want to get everything right & consistent. DM us for assistance. *KeithM"
"@115714 SUCKS FUCKING MAJOR ASS. NONE OF THE CUSTOMER SERVICE REPS HELP WITH ANYTHING AT ALL. | @553606 We'll like the opportunity to change this experience around. Please send us a Direct Message, so that we can further assist you. - NA"
"@115911 order something with ""overnight"" shipping on 13th ""not"" backed ordered. On the 18th not shipped. Bet I still get billed #notwinning | @330435 We're doing all we can to make sure your order is shipped out quickly! Send us a DM if you need us to follow up to check. *KeithM"
@TMobileHelp What's wrong with the billing area? The pages are broken both through PC and the T-Mo phone app. | @553645 That definitely doesn't sound normal! Please DM me https://t.co/PqgHENiX1V and I'll get to the bottom of it with you :) *ByronEdwards
When you try to tweet @115714 but your service sucks... https://t.co/ztS21mLPMf | @553647 This is not the kind of feedback we like to hear from our customers. Please send us a Direct Message so we can better assist. -AG
"@TMobileHelp 24hrs to refer someone to tmobile for the bonus! I walked in with them right now and got jipped! 😡 what gives with the red tape | @553648 I would love to work with you today on your referral! Send me a DM, and we'll get started! https://t.co/QdMOv35qgk *PeterLabrecque"
"@115911 I've got the pixel2 and have added another line by going into the store, online redemption isn't taking in the code, what can I do? | @315408 I want to make sure you can get the discount applied to your account, Chirag. Shoot me a DM so I can get this taken care of. *JPL"
@115911 @115913 Well switching to sprint to many issues with t-mobile. it was nice while i had it | @553727 @115913 We want to turn this around and see you stay on the UnCarrier. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing
"@sprintcare is my 6 digit account PIN the one I need to port out, or is there another PIN beside that? | @460048 Wow! What has prompted those words? Shoot me a DM letting us know what makes you want to leave our Sprint family. We are here to help. -IB"
"If I knew my phone bill would’ve gone up 50$ more I should’ve never switched to @115714 | @553742 Hello! This isn't something we want to see, can you give us some more details? We'd love to help. -CD"
"I just want a new iPhone @115714 why y'all gotta be so difficult 😐 | @553750 Hey! Are you having problems upgrading? Please send us a Direct Message, so that we can further assist you. - GV https://t.co/rMApsV8PQY"
"@TMobileHelp but what's up with the Upgrade support charge? I don't see that charge when I upgrade online. | @553754 There's never a charge for upgrading via self-service, but there can be otherwise if you are not taking part in Jump! or JOD :) *SageMcGowan"
"So @115714 just told me the reason I have problems on their MOBILE website with my IPhone is because I should use Internet Explorer. | @553759 Hey Reagan, would you please send us a DM? We would like to hear more about that story and see what is going on here. Thank you. Ange L"
"@115911 once again I'm getting the runaround with this joke of a company. Managers are incompetent and don't do what they say total fed up | @346678 We're here to help my friend! I've sent you a DM, I look forward to getting you a solution! https://t.co/033FgbQAw8 *KyleVesely"
"@125652 @115913 so arbitrarily u guys killed digits for the number of my wearable which had worked since beta, no warning n no opts | @553777 @115913 I truly want to get to the bottom of this and straighten out your account. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
@115714 service is cheap because it is bad and they lock the phones so you can't use them anywhere else! | @117306 Can you provide us with the IMEI of one of the phones so we can check the status.
Still no service @115911 @115913  #thisisinsane https://t.co/iue77utc7n | @220692 @115913 Your service is critical to me and I want to get this sorted out for you. Please send a DM my way. https://t.co/lH0SH5x9qW *MikeRice
"@115913 ..still iddues w/tmobile paid off one of my phones and b cuz bill due, the wont release my phone..So i can sell it...SMH. wats the point of paying off phone | @553816 @115913 Hey there, Debbie. We'd love to look into potential unlock options with you. DM us: https://t.co/cuEwtdjPOs *DanKing"
"How do I never have service in the middle of Hollywood, Ca with @115911?  Pretty unacceptable in 2017.  #fixyourshit | @532829 We expect to keep you all connected in the area, William! Let's confirm what's happening with your service. DM us so we can assist. *KeithM"
@115913 Help me switch from Sprint! lol | @553827 @115913 We'd love to have you! Check out Carrier Freedom so we can help make it happen ASAP: https://t.co/eHNZ49126v. *MikeRice
@553835: @115913 @115911 @118302 will there be a #krack patch for the LG G4? Can you add in the Bluetooth patch? | @553835 @115913 We take security seriously. Device manufacturers are developing and rolling out patches for this vulnerability. *DanKing
Tried to port both of my lines from @115725 2 @115911 last night. Order never went thru now #tmobile doesn't have #Note8 Bogo🤮@115913 | @553867 @115913 Hey! I'd love to work with you to see what happened and what options are available. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp @115913 @115911 my phone has been slow and buggy ever since the software update... What is up with that? https://t.co/f2ZCUO0YgE | @553868 @115913 Hi! I want your phone it work as it should and would love to work with you to get the bugs out. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp @115913 Service has been out in 06517 for over 6 hours now. DMed earlier. No timeline for restoration no longer acceptable. | @553884 @115913 We are John's Executive Social Media team and we want service up and running as soon as possible. DM us. https://t.co/lH0SH5fy2m *MikeRice
Yo @115714 I think it’s finally time to get rid of you.... how do you have a national service outage | @553890 Hey there! Let's go ahead and check on that for you. Shot me a DM about this. - JP https://t.co/rMApsV8PQY
"Hey @18872 why is my internet speed 3down\2up when I pay for 10down\2up in Radford? @115714 #Shentel #speedtest | @553899 Please send us a Direct Message, so that we can further assist you. We would really like to help with resolving this for you. -MH"
What happen to @115911 ? I use to be able walk in to any store and get help. Now I have to watch them ignore me and treat me like crap. 1/2 | @553904 That is definitely not the type of store experience we want to provide. Send us a DM so we can get more of your feedback please. *JPL
A word of advice from me to you: Stay the hell away from @115714 | @553905 Wow! What has prompted those words? Shoot me a DM letting us know what makes you feel this. We are here to help. -IB
"@115913 Puerto Rico still down we need comunications fast criminals are getting away with crimes we are scared | @553906 @115913 My thoughts are with you and would love to check out your area, to see if we have any updates. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp if I go through my insurance to fix my phone, do they send me a new one or refurbished? | @553908 Hi we can help out with this. In order to check what insurance you have please feel free to send us a DM and we c... https://t.co/EkvuUCSzQV"
"@115714 where's the best place to get an iPhone 8 in Nashua NH? | @553913 Hey there! I was able to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"@115714 DUDE, WHAT THE HELL IS UP WITH THE LTE IN SOUTH FLORIDA?!?! | @553915 When did this issue began? Is it happening at home alone or everywhere you go? Is it affecting you alone or others around you? -NR"
"@115714 I fucking hate your service | @553920 Hi, your post concerns us! Please tell us, how have we let you down? We'd like the opportunity to change your view of our services. - AW"
@115913 when your so upset you have to spend your study time tweeting a CEO who will probably never see this hoping he'd help | @418403 @115913 We're committed to a full resolution for you and we're ready to continue exploring options. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@115911 you are positively the worst cell company I have ever dealt with! Your business account tactics are frankly anti-consumer. Glad I’m nearly done with you! #tmobilegarbage #nocoverage #nocustomerservice | @553947 Hi Lorenzo. This is not what we like to hear at all & we want to make things right. Please send us a DM so we can take care of you *ErikS
"@115911 Thank you for ruining my birthday and apparently selling me a used phone 14 months ago. So appreciate my phone being off. | @553973 No Queen! We want to turn this around! DM us, let chat more! *DayoG"
"@117543 with b2 deployment in N Scottsdale, things have gotten worse.  Phones camp on b2 and no aggregation.  https://t.co/Mn4xTjU4f0 | @514961 @117543 We want only the best signal and service experience for you. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"Do not waste your #money on the @115911 #GooglePixel #promotion. #CS rep #sell you on it then leave you hanging when it comes to redeeming | @553993 I truly want to get to the bottom of this all for you, Isaac. My team and I are just a DM away. https://t.co/lH0SH5fy2m *MikeRice"
@115911 #Hartsfield #ATL #international terminal. Not too good... @115913 https://t.co/UuUzAjJXE6 | @216781 @115913 Hey! I want you to have the fastest available data. Let's get to the bottom of this. DM us https://t.co/3sF8qpf2nx *AlissaFast
"@115911 @TMobileHelp @115913 #scam! Did my Due diligence for the #GooglePixel 2. Called multiple times. Now trying to redeem is failure | @553993 @115913 I want to make sure you're getting the most out of our promotions, Isaac. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp so my T-Mobile Tuesday app still isn’t working properly. It sucks that I’m still waiting for a resolution after almost 2 weeks | @194366 We want to make sure you're able to get in on T-Mobile Tuesdays properly! Click here to send a DM https://t.co/6eZrWJ9PIa *JustinRhodes
"Having to explain to a @115911 rep that my name is not hon or sweetheart and why is a bit unnecessary.  😑 | @554008 Hi Jazmin. We take your comfort seriously. If you would like to chat more about this, please send us a DM and we will be here *ErikS"
@115911 @115913 I guess since retention doesn't want to help me out I'll check into porting my 15 lines to @115725 | @554010 @115913 Hi! I'd be sad to see you go and I'd love to work with you to turn this around. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 What happens when you upgrade plans at T-Mobile? Data stops working & chat doesn't respond for over 15 minutes. Great service guys. | @554022 Whoa! Let's fix that! We want you connected at ALL times, Ashley! Send us a DM, so we can better assist! *KellenF"
"@115913 T-Mobile has been calling me and texting me non stop to pay them a balance I don’t owe! I tried reaching out, but no HELP! | @554034 @115913 Let's get this balance all sorted out, Indy. Please click on my picture to send a DM our way. https://t.co/lH0SH5x9qW *MikeRice"
@115913 the store needs to see what she told me so I need help please give me some help please | @173071 @115913 Hi Stephen! I'm here for you and happy to help. DM us so we can check this out for you! https://t.co/3sF8qpf2nx *AlissaFast
So Puerto Rico has no cell phone towers and @115714 is STILL making them pay for service!!! | @554065 Sprint will proactively waive overage fees between 9/23/17 and 10/20/17 to those impacted by Hurricane Maria in Puerto Rico and the U.S. -JJ https://t.co/rMApsV8PQY
"@115911 and @115913 is taking steps backward with their network in Seattle. Can't stream audio consistently! Get with the times please https://t.co/H4IkNwrd76 | @128153 @115913 I only want the best possible speeds for you, Josh. Let's dive in here. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
@ATT doesn't seem interested in retaining a customer of 18+ yrs. Hey @115725 are you interested in my business? How about you @115714 ? | @554120 Hello there! We'd love to have you as a customer. Please visit these links: https://t.co/IpCMvoAxex  https://t.co/9Jp7q8bedM for offers. -AR
@sprintcare exactly what nano sim card type does the pixel 2 need to work on sprint. Call 3 stores they all said dont carry a card for it | @554121 Hey there! Please let me know are you trying to do a SIM replacement or do you want a new number. Shoot me a DM with the details. -SH
"#Sprint's way to get a new phone is idiotic.
Looks like after 17 years as a customer, I'm going to look at other companies. @sprintcare | @554140 Oh no! This is truly concerning for us. What is happening? We don't want to loose a Value customer. Please, DM us we want to help you. -EC https://t.co/rMApsV8PQY"
"@TMobileHelp Bought T-Mobile Note 8 direct from Samsung. Trying to do a network unlock but not working. Please help. | @554150 Hey there Mark! I can help you with the unlock, I just need you to send us a DM so we can start. https://t.co/VPw2v7TEeD *HiginioAguirre"
"No @115714 store in Chicago has the right SIM for the #Pixel2. Unacceptable @sprintcare | @554151 Hey! Thanks for reaching out. We'd like to look into this for you. Please send us a Direct Message, so that we can further assist you. - RA"
@115714 is annoying. The service is Terrible! | @554154 This is not the feedback we like to hear from our customers. Please send me a DM along with your nearest cross street and ZIP code. -NW
@115714 is annoying. The service is Terrible! | @554154 @115714 Thank you for providing me with the make and model of your device. Can you please follow us so I may be able to private message you. -NW
@TMobileHelp is there a service issue in the 45429 area? Family has had issues all day. Full LTE  and intermittent connections. | @554156 I can totally make sure you are connected to the Magenta Airwaves in no time at all! DM me https://t.co/P5ACUoCEw4 *ChasityScanlanSevao
Why can’t we have Netflix for free if your on JOD? Changing to T-Mobile one I will have to pay more. Already pay 200 a month. @115913 | @554174 @115913 Let's make sure you're getting the best deal with the best possible perks. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@sprintcare do u offer a video calling feature ? | @554175 Hey there! Can you please tell us which device are you referring you? For further assistance, please send us a DM. We're here to help. - RA"
"I'm super disappointed. I hate feeling like I was lied to and misled. Might be time to move on from @sprintcare @115714. https://t.co/kJ30lB3PDj | @554176 Greetings, I am more than happy to help you.  When it comes to your upgrade, what type of phone are you interested in? -MB"
"@115911 @115913 helping mom get on the 55+ plan, & was told she needs code 4 2nd line otherwise rep had to chg her an additional $25? | @328151 @115913 I want this to a be an easy transition to this awesome plan, Jesus. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Hey @TMobileHelp when are you going to fix the data reception near Queensboro Plaza station in Queens, NYC? | @554201 Hi there!!
I am glad that you reached out to T-Force tonight. Please DM me @ https://t.co/ExhSfOyOH5 and we can l... https://t.co/Iv1LNFrkaT"
"@115913 someone should contact me about my bill I was on the phone for an hour and a half. Nothing situated | @554242 @115913 Let's get your bill all straightened out, Steve. Please send a DM my way to start. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 why do I still have you as my carrier, I have absolutely no signal on ohio state campus which is a big area so I definitely should | @554248 Whoa, Yeohoon! Please send us a DM and allow us to take a closer look at what's happening! We are here to assist! *BrookeK"
"@115913 @115911 do we have JOD price for the Apple iPhone X yet? I’m ready to order 2 of them. Hope to hear back soon. | @554251 @115913 We're super pumped for the iPhone X, too. We'll have JOD pricing soon. Stay tuned! *DanKing"
"@115911. What's going on with your 4G data? This is bad https://t.co/uNv5FlaNFj | @140116 Thanks for reaching out, I will meet you back in DM! https://t.co/b1rv6Im6uc *HolliePace"
"Mother of all ironies. @115911 who pride themselves in prepaid mobile service,  can't provide me with a payment confirmation for my payment https://t.co/zHtAhxdkQk | @554273 I want you to have all the info, VJ! I did confirm your refill, but prepaid accts do not generate bills 4 reference. *KrystnYogi"
"Mother of all ironies. @115911 who pride themselves in prepaid mobile service,  can't provide me with a payment confirmation for my payment https://t.co/zHtAhxdkQk | @554273 I did give you options in the DM though and we can continue to work there if you'd like! Just let me know! :) *KrystnYogi"
"Hey @115913 , just canceled my service with t-mobile .. you customer service department needs some brushing up #HelloVerizon | @554279 @115913 I'm sorry to hear that you've left us. We'd love to hear more; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 Could u PLEASE help me since customer service doesn't seem 2 want 2 help at all?I'd greatly appreciate it.5months,no resolution. | @550804 @115913 We definitely want to do all that we can to assist you here, Tiffany. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp what's up with your website & app ?? I'm trynna pay my bill... | @159259 The site and the app aren't working?  Are you kidding me?  Please click https://t.co/IvLqMUwEUf to DM.  I've got you! 👊🏼💪🏼 *Frank Maez
"Dear #Sprint,

I do not want your My Sprint app on my phone it is worthless garbage that you should have asked about before forceful install | @554328 Hey there Mik! Thanks for reaching out to us. We don't like you feeling this way at all. What type of device do you currently have? -MM"
Sooooo fucking tired of @115714  sick of their wack service/signal. Paying for wack ass service! | @554333 Hello! We’re sorry to know that you’re having this issues with your service. Please send us a DM so that we can further assist you. - CE
Can someone from @115714 tell me what pre registering for the iPhone X actually does? | @124541 We'll be happy to answer that for you. By pre-ordering the iPhone X you reserve a copy of the device at the store prior to its release. -KW
"Any way I can reserve a pre-order spot for that iPhone X? 👀 @115714 | @554378 Sure you can, Jose! You only have to enter this link: https://t.co/YkzaDqVPKw and make the pre-registration. I hope this can help. - JP"
@115911 y’all actually blow | @464216 Ouch! We hate that you're feeling that way. What can we do to turn this around? Send us a DM with some specifics so we can assist. *JPL
@115913 please Mr. ledgere get back to me soon as you can I don’t want to leave t mobile I have been with you guys 15 years!! | @554413 @115913 Hi George! I don't want you to leave either and I'd love to work with you toward a solution. DM us. *AlissaFast
"@115913 Hi Mr. John ledgere i’ve been a T-Mobile customer for 15 years it’s sadly that I’m going to leave | @554413 @115913 I'm sad to hear this news, George, and I'd love to work with you to turn this around. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hey tmobile I'll pay my phone in full by Friday, After that, How can I cancel my service with you if line is not on a contract | @554426 Hey, Oscar! I'd love to chat about this more in detail! Just send me a quick DM, my friend :) *AlexKimbrell https://t.co/GefRnVHVqu"
"You might as well not have a fucking phone if you have @115714 with no wifi | @235176 Hi! Experiencing service issues? Please send us a Direct Message, so that we can further assist you. -DS https://t.co/rMApsV8PQY"
@TMobileHelp @117159  Galaxy and Note still on JULY security patches even with Blueborn and other open security issues known. ETA? | @554451 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
Ugh. @115911 why is your service so crappy?! 😡😭 | @554463 I need my service to be on point at all times so I want to make sure you we get you the coverage you need. Shoot me a DM so I can help. *JPL
"@TMobileHelp Hey guys, hope you're having a good day!  Recent update and auto brightness for screen no longer works on s8 | @554473 We're having a GREAT evening so far, thank you for asking! DM me here https://t.co/43NmJRbdQL and we'll figure it out! :) *BrentHayashi"
"I'm Tired Of My @115911 Bad Service. @115725 Are You Available. My Service Has Become Crap And They Don't Help At All. #$UCKS | @391802 James, we want to be able to keep you happy on the Magenta side! Send us a DM so we can investigate your service concerns further. *KeithM"
"@sprintcare my device is not connecting to your service | @554509 Thank you for contacting us today. We will be more than glad to help you on this situation, please send us a DM. -AM."
"so confused and frustrated that @115714 tells me my iPhone x shipped but ups said otherwise. @sprintcare | @124104 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"@115911 it's a scam no upgrades truth is coming | @396178 That is not what we are all about, friend! Let's continue working to set you up. I sent a message over. :) *ChasityScanlanSevao"
"Hey @VerizonSupport, I really miss you.   I promise once my @TMobileHelp phone clears, I’ll come home.   I’ll never leave you again haha | @297577 We appreciate your business and time and want you to feel the #MagentaLove- we're just a DM away! https://t.co/jGtdfLsVbg *ErikaHoleman"
"@TMobileHelp having an account issue and having a difficult time calling. Is there someone I can email or message my problem? | @554590 Account problems are never fun, send me a DM with some details and let's take a closer look! https://t.co/izQCWNdYgX *NickSuzuki"
@115714 screw ya’ll!!!..the customer service is horrible! No help | @554593 Hey! We'd definitely like to take care of this for you. Please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY
@115714 YALL ABOUT LOSE A MF CUSTOMER IM TIRED OF THIS SHITTY SERVICE. | @554602 Hey! We'd definitely like to take care of this for you. Please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY
"@115714 @AppleSupport @115858 i have no idea who to ask but why isn’t my number loading? like i can’t get messages through my number https://t.co/9ab88UZ9dS | @554609 Have you recently swap your number from a different device? Please send us a Direct Message, so that we can further assist you. -EM"
"Going back to at&t fuck @115714    waaaaaack🗣 | @554610 You are a valued Sprint customer and we'd hate to lose your loyalty. Pls, send us a DM with more details of your issue for us to help. -DP https://t.co/rMApsV8PQY"
@115714 @sprintcare the customer service sucks btw I’m still on the phone right now https://t.co/5FUmNymJFf | @554619 Hey there! This concerns us. Please let us know how may we be of assistance today. Feel free to send us a Direct Message. - RC https://t.co/rMApsV8PQY
"Anyone else have Sprint & phone or service been tweaking lately? Cus mine is & i just now had to turn off my iMessage... wtf @115714 | @554631 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"@115911 hey any ideas?
I’m missing out on Tuesday swag. Hv 2 turn wifi off to use app, but get no signal at home so cannot get deals😡😲😠 | @554646 Hey Steve, you shouldn't need to turn off the wifi for the Tuesday app, only My T-Mobile. Shoot us a DM and we can help! *KittyG"
"Wish @115911 followed own rules while breaking the rules.didn’t confirm my consent before allowing SIM to be hijacked | @554697 Hey Jayson, can you send us a DM and let us know what happened exactly? We want to make sure you get the proper assistance. *ChanneyT"
"@115714 @sprintcare really 😒 https://t.co/REvAO46XjO | @554699 Hello there! We want to take a look into this matter. Please Direct Message us, so we can further assist you. - SB https://t.co/rMApsV8PQY"
"@sprintcare spent day with store staff, phone won't activate. Now I see it doesn't display my number or username...can we fix remotely? | @554700 Diana L Guerrero - Hello there! We're glad to help. Please, reach us in private with more details about this. -IG https://t.co/rMApsV8PQY"
"@sprintcare spent day with store staff, phone won't activate. Now I see it doesn't display my number or username...can we fix remotely? | @554700 Diana L Guerrero - Hello there! We're glad to help. Please, reach us in private with more details about this. -IG"
Will @TMobileHelp start selling iPhones X at the same moment of the Apple store? @AppleSupport . Will deliver same date in Nov? or later | @158059 Got some exciting news! News has gotten buzz all over the place. Big day is Nov 11. Dm me for details. https://t.co/cYAShZx2fF *PoxMaphixat
"Every Time I do a #BOGO deal with @115911 it fails. I mean seriously 4 times in a row? Oh yea, they sent me a 1K dollar bill too! | @157374 John, that's certainly not what we want to happen! DM us so we can rectify this and also take a look at that bill for you. *TerriL"
"@TMobileHelp #magentaJustin you are awesome. Thanks for addressing the issue and doing such a great job. 🥇🏆 | @554808 #MagentaJustin has a ring to it! It was my pleasure Edith, thanks for being so awesome! #MagentaFam https://t.co/GXcACu8dxr *JustinPhillips"
"@115714 why does it take me having to talk to 5 different customer service reps in order to be helped? #puntthecaller | @554829 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@sprintcare you need to upgrade your service already because you guys really suck 😤😤😤 | @554836 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115714 @sprintcare why can't you have good reception in solano county, California...slooooowwwww lte data | @408657 We apologize for the inconveniences, but DM us, so we can check your surroundings and check to what resolution we can get. -LR. https://t.co/rMApsV8PQY"
"Man @115911 tries to rip you off every time. Pay off phones and they continue to charge the payment plan. | @554863 Let's take a closer look into the EIP of your device, Don. Send us a DM! We're here for you. *RickK"
@TMobileHelp I just got a data usage alert and the last cycle ended just a week ago - I feel like my real usage hasn’t increased lately? | @410062 We would love to look into this for you! Can you please send us a DM so we can assist? https://t.co/IUIA5vQSHC *MattHargleroad
@115911 HR4HR | @554865 Yay! Keep it up ⚾️ fam! Let's make this post season the most charitable in MLB history. #HR4HR *NatalieKelm
"Hey @115714 maybe let me send a text message? | @554878 What else are you having issues with? Please follow us on twitter, so that we can continue to assist you. -JC"
Hey @115714 maybe let me send a text message? | @554878 Hey there! What seems to be the issue? Are you having service issues and can not send text messages? -JC
@sprintcare Yo sprint. screw you. I'm trying to upgrade online and you won't let me because I don't have a verification code set up. I have to drive to a store and get a code that I then have to come home to use????? screw you. Verizon is looking good these days.. | @554879 Hey! We'd be sadden to see you leave our Sprint Family. Can you shoot us a DM for us to have a chat? -ResolutionSup DC
@TMobileHelp my iPhone x ship date says 11/3-11/10 will there be a more definite date this week? Hearing some phones are shipping already | @124344 Stay tuned to the T-Mobile App for updates!  That amazing phone will be in your hands before you know it :). *NevinBruce
@115714 I have been with y’all for years now service this past year has been awful and I will be leaving after the end of this contract | @554881 We'd not want to lose your business. Allow us to look into this for you. Please DM us. -OM
"LTE my ass @115714 https://t.co/dzegMkRnYo | @554882 Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JN"
#Sprint you need to fix the tower in my area. I have been without a phone for to long. Please fix it. | @554883 We're here to help. Please send us a DM so we can further assist. -AT
"Hey @sprintcare can you guys let me know where in Miami you guys have more than 1mb/s data? Unlimited data is useless if you can’t use it | @187985 We certainly want to get you the service you deserve!  Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
@TMobileHelp check dm please | @350368 Sure thing! I'll meet you in DM and we'll continue the conversation there! :) *PhungDao
@115714 is always ruining its website. 😒 I can’t even find what plan I’m under with all this bs. Go back to the old format | @554946 Hello Lu! Please excuse us for the website mishaps. DM us in order to help you in anything you need! We're here to take over! -AC
"@115714 if you want garbage service ! | @554961 Hello Carlos! This concerns us. Are you in need of assistance? If so, please send us a Direct Message. We would love to assist you! - RC https://t.co/rMApsV8PQY"
"@115913 https://t.co/oboL3Hse8Q | @376693 @115913 Your bill should be consistent! We don't want you to have to call ever month, Kevin. DM me here https://t.co/PUCbqyZK4U *RachaelTansey"
@115911 @115913 is this coming ? https://t.co/Ne2MymNtUS | @555175 @115913 We aren't selling the Pixel 2 but check out this cool offer if you decide to get one! https://t.co/3lD1cfoHa6 *RachaelTansey
.@115913 @115911 Do you have any @118302 G5's left? Really looking for one. Thanks! | @555177 @115913 We’d love to help you find a phone that works for your needs. DM us for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
"Wondering should I go with @att @115911 or @115725 🤔💭
Who do you all suggest? #dumpsprint | @553194 We'd be happy to assist you in making the best choice, Tangie! Send us a DM and let's chat about your options on the #MagentaSide! *BrookeK"
@115911 company is horrible. Switched two months ago and still fighting to get our rebates. Not one phone rep is any help. Don’t switch | @555182 Ouch! That's not the experience we want for you! We appreciate you making the switch so let's get you fixed up. DM us to get started! *ElleA
"I'm being charged over $1000 by @115911 for a phone I returned but T-Mobile said I never did. What's going on? Battling this since June | @364870 Yikes! Let's get to the bottom of this! Send us a DM with any details you have, like shipping info on the return,... https://t.co/maVljsgkGc"
"@115911 @TMobileHelp Your website is down, cant log into my account, trying to figure out should upgrade to the iPhone 8+ or wait for X! | @291200 Yikes, our website is a great resource, that you should always have access to! DM me here: https://t.co/E37bpdWEut *StephanieTowers"
Hope it stays on. @115714 was almost useless when I called about dropped calls & lack of internet connection... https://t.co/y8hTUa5VhX | @555263 Hello there! How may we be of assistance to you today/ Please let us know. We're always here eager to assist. - KP
"6 phone calls later and @115714 still cant get it right! Continuously wasting my time . Way to treat your customers! | @555319 Hey, what's going on? What makes you feel this way? Please send us a Direct Message with more info, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
@115911 wats really good?! I have been with u less than 90 Days & my bill never is the same price! Shit just magically appears on bill | @555331 Hey There Fellow Peach! Billing consistency is super important to me so I get it. DM us and we'll take a look at this ASAP! *WhitneyJ
"@115913 so if I looked at the map and article correctly, suffolk county by should have gigabit LTE? I just need an s8 to use it? | @555475 @115913 We'd love to check this out with you. Please send a DM our way with which map you're referring to: https://t.co/cuEwtd2epS *DanKing"
Okay @115911 why did my payment information disappear?  Why do you make even paying you more difficult.  #BadBusiness  #NewProvider #HadIt | @158529 Oh no! Are you using the app? Send us a DM with details so we can assist! *ElleA
@TMobileHelp @115913 Would it rbreak your bank to offer a 10+yrs cust a discount or a perk? 6mos in a row w/ bill issues #verysad😞💸🤔💔👎🏻 | @555536 @115913 10 years is incredible. We're all about making sure you're being charged correctly. Please reply back to our latest DM for help. *DanKing
@TMobileHelp @115911 @115913 Im on my 3rd bad S8+ and u keep sending me refurbished. Im gonna leave if you dont send me a new one!!! | @445515 @115913 Having a working phone is crucial. Please DM us what's going on with yours so we can step in and help: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp why am I dealing with  these speeds again in Times Square? https://t.co/u9hhlNH4pD | @353465 Yikes! We can do much better than that, A.G. Let's get you back to true #MagentaSpeeds . Send me a DM https://t.co/6NxKsl5RJm *JoshHenegar"
"@118159 Cordial Saludo, Tengo un celular usado de Nashville Samsung Galaxy SIII, vivo en Bogotá, Colombia como hago para llamar aquí?? | @555558 Saludos. Estamos aquí para ayudar. Permítanos saber ¿Hacia donde desea llamar? ¿Intenta comunicarse con nosotros? - LJ"
"@115714 do you guys sell a prepaid cell phone plan? | @201535 Yes we do. You can have the Unlimited Family 5 lines for $20/mo. per line, no credit check. No annual contracts and no hidden fees. -R.A"
"@118302 #LGRIPOFF @TMobileHelp GOT PH 3 MONTHS AGO W/ SPECIAL LG PROMOTION. (GOOGLE HOME.) SENT IN ALL PAPERWORK. LG AND TMOBIL SAY "" O WELL"" | @555629 We want this sorted out! As an LG promo, LG would take the lead, but anything we can help with, DM me: https://t.co/rIZzKwKb2m *KurtMartin"
Why is my weather widget not updating? @AppleSupport @TMobileHelp It has been like this (saying 46•)for a couple days I think. https://t.co/rCFt4NZBWN | @555674 Oh gosh! Let's make sure you can stay up to speed with your weather app. DM me please: https://t.co/6NxKsl5RJm Thanks! *JoshHenegar
Hey @sprintcare any reason my data (not close to my limit) is moving at a snail’s pace & my calls are repeatedly dropping recently? | @387084 Thanks for notifying us. How long have this been occurring? Do you have an Unlimited Plan? Send us a DM for further assistance. -AS
"Switched to @115911 and now I get to experience no signal. @115913 you should be aware there's no coverage in Broken Bow, OK. Even EDGE | @555735 @115913 I see there are areas where LTE should be available. Please DM us the address so we can help: https://t.co/cuEwtd2epS *DanKing"
"Color me shocked... @Sprintcare #NotShocked Bought the phone for my Dad, but he passed-away. Can't wait to hear about the fees 😑 https://t.co/LZtDR6WhHJ | @135139 If you are currently working with a rep via online chat, please inform them of the nature of cancellation and they can assist. -Felicia R"
"Color me shocked... @Sprintcare #NotShocked Bought the phone for my Dad, but he passed-away. Can't wait to hear about the fees 😑 https://t.co/LZtDR6WhHJ | @135139 Please send me a Direct Message and let me know if we need to proceed.  Thank you in advance. -Felicia R"
"Color me shocked... @Sprintcare #NotShocked Bought the phone for my Dad, but he passed-away. Can't wait to hear about the fees 😑 https://t.co/LZtDR6WhHJ | @135139 If a case has not already been open for you, I can make sure that one is open to resolve this matter on your behalf. -Felicia R"
"Color me shocked... @Sprintcare #NotShocked Bought the phone for my Dad, but he passed-away. Can't wait to hear about the fees 😑 https://t.co/LZtDR6WhHJ | @135139 I am sorry for your loss.  Sprint has a process in place for family members of customer who have passed away. -Felicia R"
"@sprintcare it won't let me send a DM, but I've called and tried to have my service refreshed 2x, and did the ## thing. Still acting weird | @555758 Thank you for reacting out to you. Kindly follow us at @sprintcare in order to be able to respond to you in the DM. -CO"
@115913 That's the thanks we get for being loyal for 15 years. | @555759 @115913 It's super important to us that you receive all promos you qualify for. Please DM us and we'll help: https://t.co/cuEwtd2epS *DanKing
@115913 Maybe we should cancel 6 lines after almost 2 decades and probably $35K of money that went to T-Mob and go to Verizon... | @555759 @115913 We absolutely don't want to see you go. Click this link to send us a Direct Msg so we can check this out: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hello, my kickback discount didn't apply for my latest bill again. | @555766 Hey there Anom! Let's make sure you get all the discounts you can! Follow this link to DM me: https://t.co/vv9JsrbUOZ *AbigailRoach"
".@sprintcare  @115714 why would require a pin you texted me to sign in when I'm signing in to fix the fact that I don't have service? | @555785 This is not right give me a chance to take a look into this for you. Please send us a Direct Message, so that we can further assist you. -AC"
Hey @115911 get better coverage in West Texas please. Kthnxbai | @555808 We're always expanding our coverage. Let's take a deeper look into the area in which you are having issues. Send us a DM. *JasmineS
I got a bone to pick with @115714 for not fulfilling my recent request and now I am paying way more than I should! #notsatisfied | @555816 Let's help. Please follow us and send us a DM telling us what's going on. -JT
"@115913 threaten and harassment by @115911 customer service. Thanks John 8 hours DM straight and all I ended with is a bigger bill | @396178 @115913 We're here for you and want to make sure you're taken care of, Joel. We'll be meeting you back in DM ASAP. *DanKing"
@115913 @TMobileHelp owes me money over a year now. We switched from Verizon. | @421727 @115913 We want to make sure you're reimbursed correctly. Send us a DM and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp we’re all been through your help, the network needs to be fixed, not our phones!!! #TMOBILESUCKS @115913 https://t.co/D4B2oyP0hq | @329300 @115913 We want to help. The way that we can do that is for you to DM so we can troubleshoot and update our engineers as needed. Please DM. *DanKing"
"Sprint literally has the worst customer service @115714 | @555881 Wow! what's going on? What's you feel this way about us? Please send us a Direct Message, so that we can further assist you. -KF"
Hi @115911  https://t.co/pzuiMkHwgR is down.... | @555926 Hey Juan! It seems up from here so let's figure out why you can't access the website! DM us here so we can take care of you. *BlakeT
@115913 $1952 to upgrade my phones each year. If I would have known that. I would have stayed with at&t. You guys are way more expensive | @396178 @115913 I’m here to help you get the best possible pricing for your phones. I’ll meet you back in DM https://t.co/Et1Fu7xZtb *BarbPelotte
"A representative from the @115911 rebate dept just hung up on me. I’m switching back to @115725 | @253326 Whoa, Ash! This is not how we want you to be treated! Send us a DM and allow us to assist you right here. We are here for you! *BrookeK"
"@115714 @sprintcare @124218 is disgusting. This is not ok, and this employee needs to be held accountable. https://t.co/BTP4JE21fk | @555974 Hey there!  Thank you so much for the post today! What’s going on? Please send us a Direct Message, so that we can further assist you. -KJ"
"@115913 will there be more towers in West Virginia soon? | @352916 @115913 We're getting better every day, check out: https://t.co/7Ki780C2ND and https://t.co/Rs7ud2PYPg periodically for the latest. *DanKing"
@TMobileHelp do you guys know the pricing details of the #iPhoneX ? I have jump so I want to know how much ill need upfront | @216219 Great question! I can definitely help you with the pricing of the amazing iPhone X! Please DM me: https://t.co/4lHu3HURzy *TylerRoquemore
@115911 why hasn't my Nexus 6p recieved my Android Oreo update? Haven't gotten none of my security updates last two months | @376250 Keeping your device at its peak performance is our top focus. Send us a DM and let's talk more about your mobile updates. *JeremyJ
"I swear @115911 makes you wanna go back to the days of using a 50cent at the pay phones | @556065 We just want to free up your mobile possibilities, BUDDY. Let us take a look at your coverage experience. DM us and let's talk *JeremyJ"
@115911 @TMobileHelp I called 611 today for some questions and the guy tried to flirt with me over the phone. Super unprofessional 😓😓 | @556067 You deserve the BEST customer service experience. Send me a DM and let's chat! https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar
"Hey @115913 - Can Tmobile help me not get multiple robo calls a day! This is crazy! If it's not SolarPower, its Vacation Homes | @556074 @115913 We're here to help. Checkout https://t.co/MUcqjpxWR3 for some tips to help prevent these calls. DM us if we can help further. *DanKing"
"@115714 how do you have such terrible coverage in KC? | @556145 That doesn't sound good. Allow us to take a look into the area coverage. Please send us a DM, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
@115913 ferrum college in Virginia need T-Mobile so many students and staff depend on it!!! Please! | @556148 @115913 We'll continue to get better every day. Stay updated on our coverage by checking https://t.co/7Ki780C2ND periodically. *DanKing
"@sprintcare @115714 you guys have been charging me for a phone I returned to you over a YEAR ago. And now, the price has increased, on an imaginary phone. I have serial numbers and verification. I demand reimbursement. | @556184 We understand your frustration allow us the opportunity to get this issue resolved. Send us a DM, so that we can further assist you. -K.C"
"Hey @115911 @115913 your customer service is trash! Being a customer for 13 years means nothing to you guys! Bet it would at @ATT | @525218 @115913 We absolutely love our loyal customers, Tim. Please DM us what's going on. We want to turn this around: https://t.co/cuEwtd2epS *DanKing"
"WTF is going on w @115714 today, I keep losing service and no internet connection... I feel a credit coming on.. | @556197 How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS"
"Seriously @115913 I'm just in governors island... i can't browse internet..tsktsk https://t.co/0oVIMltud8 | @555666 @115913 We're here for you, Josh. Please DM us the address this was taken at so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115911 why is the service so terrible in NJ? Like I already hate it here but I can’t even watch Netflix at home?? Dime mi hijo 🙄😩😑 | @556222 Hey there, Coral! Send us a DM and let's take a closer look into that for you! We want to make sure you can stream away! *BrookeK"
"@115913 🗣 8 days till IPhone X pre order and your customers still know nothing about pricing. | @393127 @115913 We'll have JOD pricing available soon. Stay tuned! For EIP pricing, send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp I got my G5 on Jump with tax down. However I want to upgrade to the V30, but it requires a 608 plus tax deposit. How to fix? | @556263 Hey there! I would love to look into the down payment for the V30 for you! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"Gonna close my account with @115714 DO NOT GET THEM. My gps, Bluetooth, LTE never work. I can’t multitask while on a call either. Over this🙄 | @556268 This is not the type of feedback we'll like to hear. Shoot us a DM so that we can further assist. -Resolution SupervisorNP"
"Hi @TMobileHelp im being charged for a phone i never purchased. My bill is skyrocketing and ive made over 3 claims, 2 by phone 1 in Person | @556270 We would love to help you and make sure that this is handled. Please send us a DM to get started. Thank you so much! *StaceyMedranoLopez"
"Gotta love when you get the 1st bill from @115911 and it’s double what they said. #Verizon all over again! | @556399 Anthony, transparent communication especially in regards to your bill is our top priority. DM us and let's look into your account. *JamieK"
Hey @115714 I will change service providers over this. You need to hold this employee accountable. This is terrifying. https://t.co/DtYoA20ASI | @556447 This is deeply troubling! We apologize for the treatment that you had received. Please send us a DM to further assist you. -CO
"@TMobileHelp Do you know if I buy a Verizon Pixel 2 outright at a VZW it will Work on TMO? It did with the first Pixel | @172603 Hey Jordan, yes you can do that!! Send me a DM and I can get you all the info. Click here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"Time to do research on those ATT plans... https://t.co/lAl7nRpJXT | @487413 That's a bit much, and we would like to look into this Ashley. Please direct this to our DM so that we can take a look at your bill. *KaeW"
"@115911, your service needs to be better. I travel all over the state of Louisiana for work and can't rely on it! | @556529 I hear you Carly, and I know how important it is to have signal while you travel. DM us so we can look into your coverage with you. *BlakeT"
"@115913 Good afternoon Mr. Legere, I am having an issue with a replacement device my sister sent and you guys haven't received it 🤔HELP! | @556531 @115913 Help is here, Jose. Please DM us what's going on with her phone so we can get started: https://t.co/cuEwtd2epS *DanKing"
I want to go back to @115911 and @115913 so bad =( what have I done. @115714 sucks. #wishweneverbrokeupnahnahnahnah https://t.co/yvLpL2bEkG | @123580 @115913 It's never too late to come back home. DM us and we'll chat reunion: https://t.co/cuEwtdjPOs *DanKing
"@TMobileHelp @115911  TERRIBLE svc! You owe a $180 refund for a mistake YOU made in July. Reps lied 7x about processing it. I will now sue. | @556595 Yikes, Sarah! That is definitely not how we want you to feel! Let's turn this around. Send me a DM, so we can cha... https://t.co/eY6T1imBSW"
"Hey @115714, why is your response in the #USVI so abysmal after Hurricanes Irma & Maria? | @556603 We're working actively to restore service to our customer in the USVI. Visit the link provided for more info, https://t.co/tQAg9Xrq9I . -JC"
"@115913 I meant international sim card . Now incurring major charges . | @274957 @115913 Hey, Kabir! Let's talk through your concerns and turn your experience around. DM us! https://t.co/ZxXpYRedaq *NicholasTomchik"
@115913 I was a happy customer until a CSR lied to me while changing my plan. | @556695 @115913 That’s not the experience we want for you. Let’s see what we can do to make you happy again. DM us https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 @115913 2 bars LTE but no service?? What's up with that?? https://t.co/rRsskpe5M5 | @556717 @115913 Hmm, that doesn't look right! Please DM us, so we can look into this. Staying connected is crucial! https://t.co/ZxXpYRedaq *NicholasTomchik"
@115913 why can't JOD customers get the free tablet promotion with the Note 8? Why is it only available for EIP customers? | @556757 @115913 We want you to have a full description of all options available. Send me a DM so we can go over this. https://t.co/plE6XCdHhz *CharlesOpacki
#30DiasMaria aún sin señal de @115714 Ni @372856 Pero hay Salud y Vida! #PRintentaLevantarse 😒 | @556783 Entendemos que no este contento con la situación. Tenemos a todos nuestros ingenieros esforzándose para el restablecimiento de la red. - CA
"I hate y'all @115714 always cuttin my phone off over some bs ass change 🙄 | @556812 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
@115911 sucks so bad nobody should use them ever..... | @556860 Moe we would never want you feeling this way. I show that we tried to assist on 10/3. We would love to continue to assist. *JasmineS
@115911 please save me from @115714 ‘s horrible contract I’ve had enough it’s time to go back home 🙁 | @556923 Hi there! We saw your post and would like to help. Please let us know what makes you feel this way? -GM.
"@115714 you are the biggest Scam artist in the world, you just lost a 12 year customer, all you do is lie and hide fees no one get sprint | @471030 Hello there! We would not want to lose you as a loyal customer. Please send us a Direct Message, so that we can further assist you. - KP"
"@115911  rep says no more trnsfring 2 a US rep? But they r clueless in answering issues? Bye tmo | @557001 Hey James, we are happy to assist you here online! Send us a DM with what's going on so we can get you a resolution! *TerriL"
@115913 International lines were added to each line & ive NEVER made ANY international calls! I was told that I still had to pay. | @321713 @115913 Oh no! We can do better than this. DM me so I can help turn this around for you: https://t.co/c6ROkAqiws *HollyAdams
"@115913 It has been a hassle since day 1, when my iPhone was lost. I was without a phone for 10 days,b/c I ported my number. | @321713 @115913 We want switching to be easy and for your account to be set up how you need. DM me, I'll turn this around. *HollyAdams"
"@115911 @115913 you guys took 2 payments in 6 DAYS. I have rent coming up!!! | @265966 @115913 We definitely want to make sure your billing is correct. Shoot a DM my way, I'll help: https://t.co/c6ROkAqiws *HollyAdams"
what in the flying fresh fuck @115714 https://t.co/Bl1D4NoEr8 | @557077 We take matters like this very seriously and we are currently investigating. Our local team will follow up with you once completed. -DS
@115714 why the fuck don’t you carry the Google Pixel 2 !! I need that shit | @364342 The (Bring Your Own Device) phone allows you to purchase the phone fully unlocked from the Google Play Store and activate on Sprint. -DS
"@sprintcare hi I have a question. Would I be able to put money down for the iPhone X after pre order to lower the monthly payments? | @457457 ..we will have with the upcoming iPhone X. Please, look forward to this that will be posted closer to the iPhone X Pre-order date.(2/2) - OM"
@sprintcare hi I have a question. Would I be able to put money down for the iPhone X after pre order to lower the monthly payments? | @457457 We will be glad to help you. We would say that will be possible. But since we are still working to determine all the offers... (1/2) - OM
"@TMobileHelp suck my cock I'm switching back to Verizon... bitch ass motherfuckers get yah shit right | @557119 Hey Ronnie, those are some strong words! Let's work in DM to resolve your concerns, find me here: https://t.co/9IUH5Nit1g *AmberSellers"
"@115714 do you faggolas even care that you have the absolute worst reception in existence? wtf am i paying for? idiots | @557123 Wow, that’s terrible. Let’s get it fixed. What's going on? We want to help you. Send us a DM, so that we can further assist you. - MJ"
"@115714 status on sprint service in Rincon, Puerto Rico | @244084 We would be happy to look into this for you. Send us a DM with the nearest cross street and ZIP code. -NS https://t.co/rMApsV8PQY"
@TMobileHelp if I buy the #Pixel2 do I need a new line to get your deal or can I use my current line | @557134 Hi Adan! Let's make sure you have all the info you need for the best deal on the Pixel 2. DM Me plz https://t.co/6NxKsl5RJm Thx *JoshHenegar
"@115714 @sprintcare  what time will we be able to preorder the iPhone x on the 27th?Also , how do we preorder online? | @372432 Hey! You just need to log in to your My Sprint account to order. Stay tuned for updates, as we learn more we'll share the information. -GB."
"Oh @115714 why did you stop integrating my Google Voice number? @sprintcare | @557172 Hi there, we don't want you to have problems.  Allow us to look into this. Please send us a DM, so that we can further assist you. -JD"
@115911 @115913 I just an article about your new network and iPhone 8/10 doesn't have it in the phone. So I have to switch. Thanks 😒 | @557211 @115911 @115913 The iPhone 8 works wonderfully on our network! DM me if you have any specific questions. https://t.co/9lBsX5Dx3r *ChrisBradstreet
@119511 Im about ready to leave @115911 right now but if you guys use @118272 i have to pass on that offer as well | @557263 Getting the absolutely most from your device is important to us too. Stay part of the family. Send us a DM and let's talk more. *JeremyJ
"@115911 Your coverage map says you have fair to great LTE coverage all over Blacksburg VA, but its actually really bad here. Please fix :( | @557268 Having great coverage where you spend your time is definitely a must have item and I want to check into this for ... https://t.co/zwM3avfvuX"
"@115913 i guess you dont. | @173071 @115913 @115913 We are here for you - I just sent you a DM, meet us back there if you change your mind and we can further assist. *MattLegleiter"
"@TMobileHelp Hi, I would like to ask if the T-Mobile ONE Prepaid supports autopay, roaming in South Korea, and if there are speed limits? | @446523 Fantastic questions! I have all the info you need. Please DM me so I can share the #Awesomeness with U https://t.co/6NxKsl5RJm *JoshHenegar"
"@TMobileHelp when you get the unlimited 55+ plan do get the Netflix on us with that? | @352916 The 55+ plans don't qualify for the Netflix On us, but the good news is that you're getting a great discount on that plan! *HollyAdams"
"@sprintcare why couldn't an employee at a store look up my account when i called. said ""i cant over the phone."" i call BS + Lazy! | @557294 Hey Patrick. We appreciate you mentioning that to us. We would like to hear more details about this. Please DM us. Thank you. AL"
"Why would @116035 and @115714 collude to steal $426.08 from my acct?  #WhyIWrite | @324052 Wow, that’s terrible. Let’s get it fixed. Please send us a PM and elaborate more on what exactly happened for us please. -R.A"
@sprintcare why my data working slow?? | @154092 Oh no! How long have this been happening? Are you the only person experiencing this in your household? Send us a DM for assistance. -HS
"@TMobileHelp Hi I bought an Iphone 8 on Best Buy full price (USA), but it was blocked, how can I request the unlock? I'm in Brazil. tks | @557300 Hey there!! Send me a DM and we can go over the unlock requirements with you. Please click here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115714 finna get a foot in they ass | @557302 Hey there, this type of feedback is very concerning to us. Shoot me a DM letting us know what make you eel this way. We are here to help -IB"
"@115913 we need better coverage in Iowa City, IA! I’ll have to switch if something doesn’t happen soon | @557327 @115913 Keeping you covered is what we're here for. Can you shoot a DM my way? Let's troubleshoot: https://t.co/c6ROkAqiws *HollyAdams"
"@115725  Constant unfixed errors, overcharged and false promises to fix. Not reliable #verizonovercharges @115714 @Att @115911 @136958 | @557332 We would love to have you become part of the Sprint family! https://t.co/OLXF2ShjmN Here is a link to our most current deals! -Maria Q"
"I freaking hate @115714....🙄 | @557409 Hey, this type of feedback is very concerning to us. Shoot me a DM letting us know what makes you feel this way. We are here to help. -IB"
"DON'T do business w/@115911! My 2 kids in military returned phones to #Tmobile store when they deployed yr ago. Just charged $1300! #SCAM | @557413 I know how frustrating this type of thing can be, and I want to make sure we get the bill squared away. Please DM me so I can assist. *JPL"
"""...after two hours""? I may be spoiled, but it doesn't take two hours to activate a prepaid card, @115911. https://t.co/OxHItPfAjB | @178538 We want you connected as soon as possible, Aaron. Hang in there with us. If you have any questions, we're just a DM away. *JeremyJ"
"@115714 service has been pretty bad lately | @480103 Hey there, how long has this been happening? Are you the only person experiencing this issue in your area or household? Let me know. -AS"
@115714 I hate u so much right now in my @38363 v. 🙄😂 | @557460 This is definitely not the way we will want you to feel. What's going on? Please notify us about this matter in a Direct Message. -HS
"@TMobileHelp why is the new iPhone 8 deal only good for those with old iphones?Wanted to make the switch from Android but no deal w/o iphone | @557471 No worries! We've always got great promotions coming out, and you'll find one you love soon! https://t.co/zXrDYDCnIa *Bridget Wren"
"Any @115911 competitors looking for a new customer? Let me know. #data #wireless #mobile | @327907 Those are not the words we were hoping to hear from you, Renee. What's going on? DM us so we can get back on the right track. *JPL"
"So @115725 got rid of the switch incentive, so instead of having the gf switch, we're thinking about both jumping to @115911! @115913 | @557493 @115913 We'd love to have you. If you have any questions about making the switch feel free to DM me: https://t.co/c6ROkAqiws *HollyAdams"
@TMobileHelp S7 randomly does not receive calls/texts. SIM problem? already cleared cache... help! | @557530 Oh no! That is not cool at all to miss your text messages and calls. Click the link and send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite
"@TMobileHelp I've had problems w/text messages not being received in the 98005 area - what can be done to troubleshoot? LG Aristo, latest OS | @180795 Yikes! We don't want you missing out on any messages! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115714 y’all got a glitch on my account, thats gonna piss me off. FIX it! | @153515 Please send us a DM with your Sprint telephone number and more details regarding your concerns, we will review and contact you directly."
@115913 and @115911 - can you guys help get better coverage in tall buildings? Will 600mhz address this? #HR4HR | @530313 @115913 We're happy to check the area and get you all the details on 600mhz! Send us a DM so we can chat https://t.co/5bqVYFp5Vy *JamieEnglish
"@115911 check my phone number in 48 hours It won't be with ur company 516 787 1113 i ain't playing | @557656 That's not how we want you to feel, what's wrong? DM us, I'm sure we can change this and keep you a happy member of our family. *JoanO"
"Help please, I'm waiting on an unlock email for almost two days now. I can't use my phone until I receive the email.This suck @TMobileHelp | @399529 Yikes! Let's make sure you're on the right path for unlocking your phone. DM me please: https://t.co/6NxKsl5RJm Thanks! *JoshHenegar"
"@VerizonSupport is the worst system ever designed

@115913 does @115911 have live on-the-phone customer service? | @326130 @115913 We have customer service through many channels, including Twitter. If you have any questions. DM me: https://t.co/c6ROkAqiws *HollyAdams"
"@sprintcare if I'm not a Sprint customer, how do I get a Sprint iPhone unlocked? | @197521 Hi Christian! If you're a previous Sprint customer, click on the following link concerning the Unlocking Policy: https://t.co/vcKAMnjW1m -KP"
"@115714  just picked up a new iPhone 8 from y'all!! Can I get a follow back?! | @323592 Awesome! :) How do you like your new device? We tried hitting that Follow icon on our end, however, we'll need you to hit it for us! -AJS"
"@115913 well mr. ledgere sadly to inform you I didn’t hear nothing from anybody about my situation I’m leaving T-Mobile this weekend!!!! | @554413 @115913 Oh no! We definitely don't want to lose you. DM me, I'll help turn this around: https://t.co/c6ROkAqiws *HollyAdams"
@115714 your service is unacceptable... | @557757 This is not good news. We definitely want you to have amazing service! Could you send us a Direct Message so that we can assist you? - CE
"@115911 I have enjoyed the ride but after my phone call with customer service I will pay more for better service | @169409 We want you to have the better service right here, Doug. Let us check this out for you. Send us a DM and we can talk more. *JeremyJ"
"@TMobileHelp @115911 is making it impossible for me to get the phones I transferred from @115725 paid for as promised.

I'm ready to turn back if someone doesn't help me. I've talked to 6 agents over 4 weeks and I'm now sitting on hold 15 min. I've been hung up on 3x | @535268 We are here to help you anyway we can Genevieve. Click the link and send us a DM to assist. https://t.co/ineZm1Lcy2 *AntoineWhite"
"@115913  I just wanted 2 let u know that one of your employees lied 2 me & no 1 @115911 has responded 2 my email | @557832 @115913 I truly want a full resolution for you on this, Justin. We're on this and we'll respond in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @115913 Can someone PLEASE contact me...preferrably someone who speaks English! | @329301 @115913 We're committed to taking great care of you, Johnna. Click on my picture to DM us and get started. https://t.co/lH0SH5fy2m *MikeRice"
@115913 @115911 If you guys were really the #Uncarrier you wouldn't screw me over on my bill credits. | @557841 @115913 Let's get these bill credits all sorted out for you. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice
"@115913 Mr. Legere, I love T-Mobile and the iPhones paired with it. Is there any way to guarantee to be able to get the X next week? | @557851 @115913 Pre-ordering is the way to go! Pre-register here, https://t.co/rGPmP6ItT7, for all the details. https://t.co/lH0SH5fy2m *MikeRice"
@115911 Y do you say unlimited data... when at a certain point it becomes so slow it tells u you're offline??? Super frustrated | @464254 Your unlimited data is meant to perform at its peak! Come on over to DM Erika and let's talk more about your mobile experience. *JeremyJ
@115714 I should not be liable for the of a lease agreement on a item that was stolen from me! No one has helped! | @447410 Good afternoon. I am sorry to hear that this happened to you.  Please send us a Direct Message so we can further explain. -Felicia R
"@sprintcare @115714 I just had the most excruciating call that did not resolve my issue with a rep who refused to pass me to a manager 3x. | @557882 Hello, Kris! We hate that you've experienced this. Can you send us a DM with some more details so we can further assist you? -CD"
#Sprint Give me The Wrong Phone Again If They Send Me A Other Boots Mobile Monday Im Tell You I Will Go To Sprint Store Cuss Them Out | @557883 This is not the kind of feedback we like to hear from our customers. Pleas send us a Direct Message so we can further assist. -AG
"@115714 get me outta collection I don't owe you any money!! | @557888 Hello there! We'd love to take a deeper look into this. Let's move the conversation to DM, so that we can verify the situation. - FS"
"@115714 I'm currently in Brazil and someone bought a Sprint IPhone while they were in Orlando and it doesn't work (Bad IMEI) can you help? | @168088 You can learn more about our unlocking policy via https://t.co/vcKAMn2l9O. Please send us a DM, so that we can further assist you. -JJ https://t.co/rMApsVqrfy"
"Order cancelled? Uh, @22415 please keep yourselves out of @TMobileHelp @115911 #TMobileTuesdays you guys suck. #GuessNot Pls don't @ me.😒👎 | @469556 Oh no!  Did you have a question that I can help you with?  Please click https://t.co/IvLqMUf42H to DM me.  I've got you! 👊🏼💪 *Frank Maez"
"@115911 will never go to your company ive never had to pay for a deposit and never will sorry but ill stay where im at .. | @557910 I know the idea of a deposit isn't what you want to hear, but we'd love to have you over here. Shoot us a DM and we can talk options. *JPL"
"This is why I have been with @115911 @TMobileHelp 15 yrs. Always an excellent customer experience when I call them & a nice text following. https://t.co/fdqkQYRXry | @557919 Taking care of our #MagentaFam is what we do! We've ALWAYS got your back, and always will :) *AlexKimbrell https://t.co/GefRnVqkyW"
"Got a $650 per line credit offer from @ATT today to transfer from @115911, winding what to do?  @TMobileHelp | @557926 You look best in #Magenta , Bernie! Send me a DM and let's see what's going on. https://t.co/6NxKslnt7W I got your back! *JoshHenegar"
"@116447 I'm going to need your help again. @115714 just presented me with a ridiculous bill. #notahappyloyalcustomer | @557948 Please send Team @116447 a DM with your contact information, we will review your bill and reach out. https://t.co/AU2s0DX2AY"
Customer care wants me to go to a damn store are they not there to fix issues do you want to pay my gas and Time!!! @115911 @115913 | @334110 @115913 We are here for you and ready to dive into this. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice
@115913 John my daughter and I just want our phone back on. UR team are giving us the run around. Tired & disgusted | @308916 This is far from the world class experience that we want you to have. We have sent you a DM and will meet you there ASAP. *ShelbyMartin
"@115911 @TMobileHelp what service am I connected to and why? this is in Wisconsin. also, why is your service the worst I’ve ever used? https://t.co/fxC5c6RQmG | @558047 We always want you to have the best connection possible! Send us a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 @115911 @TMobileHelp now cant get a firm answer on my bill amount and what is/isnt required. not off to a great start, | @558095 @115913 We absolutely want to get this all straightened out for you, Jim. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 what is going on with our service?  Data and messages not working? Day 2 | @558140 We're here for you and don't want you going disconnected, Tionne! I'm seeing your DM and will meet you back there. Thank you! *MikePerez"
"@TMobileHelp @115913 @115911  3rd time blasting a tweet to ask for help?! Can anyone help me?! #frustrated #wehavewaitedlongenough 😡 | @330688 @115913 I truly appreciate your patience, Amanda. We'll be responding in DM as quickly as possible. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 I need all my money back https://t.co/dt0oNzpVhG | @558171 This is concerning message to get from our customers. Please send us a Direct Message, so that we can further assist you. -KA"
@115913 HALP! I get no service at #TwitchCon | @558175 @115913 Let's dive in and make sure you're getting the best service possible there. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"I don’t even know how these tweets are going through... according to @115911 I used all of my fucking data the same day I got it renewed. 🙄 | @558199 Hey Nelson, let's look into this together! You can't be without data for the whole month! DM us and we'll get started. *TerriL"
"Fr what's a good service to use cause @115714 so garbage I'm getting bad service... in uptown Charlotte...fucking garbage ass shit man | @558221 Oh no! this is not the way we want our valued customer felt. Please send us a Direct Message, so that we can further assist you. -RM"
"Dear @115714, can I get some network consistency though? Y’all shit act like it’s dial up! | @558224 This is concerning to us! Please send us a DM, so that we can further work with your situation. -GP. https://t.co/rMApsV8PQY"
@115714 did you guys blow up half your cell towers or what | @494825 Can you tell us why you feel this way? Please send us a Direct Message so we can look  into the issue for you. Thank you. -LL
"I believed @115913 that T-Mobile was worth using. Barely a month as a customer and I’ve had more problems than not. #notimpressedsofar | @400213 @115913 I want only the best possible experience for you, Jonathan. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Sick of T-Mobile taking all my fukin money!!!!! 😡😡😡😡 @115911 | @558266 Oh, no, boo! We want to make sure as much goes back into your pockets! Send us a DM, so we can sort things out. *TarynS"
@TMobileHelp can you help me fix my door knob plz??? Idk who else to ask | @558267 Hey there! Send us a DM and we can help you out with any T-Mobile related problems you might have! *MarkP
@TMobileHelp I have no service. Says service is disabled. Have past due bill but payment plan is set up. What's going on? | @558268 I want to help! I know you need to be connected! Send me a DM! I got your back :-) https://t.co/zDWnfngdI9 *LauraBeasley
"I Got Words For Y’all. I Was In Iowa For Two Days Without Service. I Am Displeased 😩 @115911 | @558269 @115911 Aww man, I'm displeased to hear that as well. Send us a DM so we can investigate this further. We gotchu! 💪😀 *HeatherSaenz"
@115714 your service is seriously the biggest joke of 2017. I can’t wait to end my service with you. | @228968 I know the importance of having a device that's works at all times. I'll be happy to check on the coverage for you DM us with your ZIP! - AW
@TMobileHelp I have 5 bars full service 4g lte in Tulare California and yet nothing will load on my galaxy s7... | @558280 It's CRUCIAL that you're able to load your data! Please DM me here and we'll get to the bottom of this: https://t.co/EoqAVShpFT *AustinWebb
@115714 service sucks! Been a loyal customer for 15 years and just about ready to leave and go with another company. | @497555 Hey there! We would hate to see you leave our family. Please send us a DM if we can assist you with any query or concern. -  EH https://t.co/rMApsV8PQY
@TMobileHelp I have T Mobile One and trying to get Netflix free on my bill! Help! | @558328 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"DL speed isn't that great in downtown Los Angeles. #TMobileOne #tmobile #600mhz @115913 I tested it 3 times within 2 hours. https://t.co/DMxYphUAMa | @558331 @115913 Your speeds are crucial to us, Valentine. Let's make sure you're getting the best. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 hey John, over the past few years I've noticed a decline in the data speed in Philly. Afraid to jump to Note8 with these speeds | @558347 @115913 Your speeds are everything to us and we want you to upgrade with confidence. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 Waiting 20 minutes to return phone.  Worst service by far! | @352116 Hey there, Steve. We understand how frustrating this must be and would like to talk to you more about this. Please send us a DM. *MelindaR"
on the phone w @115911 COMO SIEMPRE and this bitch was like “you can have some coffee while I check your bill” LIKE WHAT !!!! I HATE THEM | @558381 We would like to get more information from you in order to address your concern. Please send us a DM to get started. *JasmineS
I think it's time to leave @115714  after 15 years @sprintcare | @558404 After 15 years of service we consider you a valuable member to our Sprint Family. DM us lets see what can be done to change your mind. -CW
@125652 @117543 @115913 Instagram app works very slow on new iPhones 8 and 8 plus. Something is very weird. | @322259 @125652 @117543 @115913 We want the best experience for on those awesome devices. Send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp Come on guys.. can't you get it together. Bad service. | @385719 That doesn't sound like the T-Mobile I know? Let's chat in the DMs https://t.co/sBIVWmm6X2 *EddieGough
"What is this, @115911? I've been in Mexico for almost a month. I thought using 4GLTE in Mexico and Canada was the same as in the US? https://t.co/GzGrOIgura | @558426 Oh no! While we do offer you the option to use services in Mexico, it is not intended for extended periods. DM us to discuss more. *KeithM"
"@TMobileHelp why can't I log into Spotify through the pacemaker app? I've researched this online and it's because I'm on T-Mobile, is there a setting to fix this? | @558576 Oh no! Send over a DM and we can check the details out further! Let's get you hooked up to Spotify asap! ... https://t.co/lkL75eebIw"
"got a call from someone claiming to work for @115911 @TMobileHelp saying because of a tweet I'm a nuisance customer & getting penalized! Ha | @558581 That's odd! We haven't chatted in quite a while. Send me a DM, let's figure out what's going on! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"I am unofficially complete with my undergrad; however, I am officially done with sprint! Hello Verizon!

#libertyuniversity #verizon #sprint | @558588 This isn't the type of feedback we like to receive. This sounds concerning. Send us a DM, allow us to look into this for you? -SD"
"1.  @115913 super disappointed.  After an update my phone no longer boots.  I was told “bummer, you should have gotten the insurance.” | @558616 @115913 We always want a working phone in your hands, Justin. Please DM us and we'll explore every option. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp hey hey!!! I want to switch! Hook me up with the goods! 😍 | @558619 The #UnCarrier wants your GLAM! Let's chat about your stylish options with us, follow this link here: ... https://t.co/t526SLXcYn"
"@115911 I just switched from Verizon, i have a Galaxy S6, what apps do i need to download to prep my phone for your network? | @558627 We're so happy to have you on #TeamMagenta, Doug! DM us here so we can go over some apps and settings you may be interested in. *BlakeT"
"I seriously hope I don’t get a call from some @115911 middle tier support manager again... #TMobileTuesdays #FFS #NPS https://t.co/st4eQAztUu | @558630 As executive support here on Twitter, T-Force is here to come to the rescue! DM us and we can assist with your experience Fredrik! *KeithM"
@115913 @115911 are you guys doing pre orders for the iPhone X on the 25th? Or do I have to go through Apple to purchase it? | @530711 @115913 Pre-order starts on October 27! Pre-register here for details: https://t.co/rGPmP6ItT7. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp @115913 I’m hearing it’s only my iphones! What about my Samsung? I switched over to take advantage of this promo! (2/2) | @558680 @115913 Let's get to the bottom of this for you, Dennis. We want to take great care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp Three tickets have been raised. The latest one was Oct. 12th and I *still* have awful service at my house. Missing credits too! | @195519 Hey there!  We'ere here for you.  Shoot us a DM and we'll be happy to look into what's going on with your service and credits! *AmandaB
"@115911 @TMobileHelp do you have a phone number that is not 1800 #? Metro doesn't allow 1800 w/the International plan. I'm outside the U.S. | @558725 Hola Hannah! Is this for your T-Mobile service? If so, send me a DM at this link: https://t.co/pwHB5feVH5 I got ya! :) *ChanelShiraishi"
"Hey, @TMobileHelp. Been a cust since '03. Moved & svc is now poor in new 🏘. How can u help? Booster in home? Cell Tower in backyard? 😂 | @558728 Congrats on the move, Rishma! Let's check your coverage and make sure you're up and running. DM me plz: https://t.co/6NxKsl5RJm *JoshHenegar"
"@115714 what are you gonna do? https://t.co/tSX31Bza2n | @558731 Wow, this is very disturbing for us to hear. Please allow us to look into this for you. Send us a DM, we're here to assist. -SD"
"@TMobileHelp can you guys do something for the iPhone or iPad t-mo app?  It’s always buffering when I’m trying to pay my bill! | @558734 Yikes! Let's make sure your T-Mobile App is running great! Send me a DM, and I'll check it out: https://t.co/6NxKsl5RJm Thanks! *JoshHenegar"
@115714 is literally the worst phone carrier iv ever had 🙄 | @558736 This is not the kind of feedback we want to receive. Are you experiencing issue with our service? Please DM us to further assist you. -JM
My dislike for @115714 service is REAL. They are so trash. Worst service ever. 🚮 | @369198 Hello! We want to help. Follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F.
"@TMobileHelp Error when tying to go to my-tmobile to pay a bill. "" 502 Bad Gateway

The server returned an invalid or incomplete response."" | @558742 Oh no! I would love to help you with that today. Please send me a DM and we can get the ball rolling! https://t.co/LVOLbkh5EQ *SeanBrittain"
"@115911 I have requested a supervisor contact me. | @558743 We still would like to assist you Sarah, even if you've left us. Send us a DM and T-Force will be here to assist. *KeithM"
"After being a @115911 customer for 14 years, after my call with ur support staff I'll be taking my 5 lines elsewhere. Just horrible. | @558757 Hi Jim, we don't want to lose a customer like yourself! Let us make things better for you - send us a DM and we can start chatting. *TerriL"
"@TMobileHelp having a problem with my data and Spotify. I’m on music freedom & it keeps counting against my data. What gives? | @558768 Yikes! Let's make sure you get all of your awesome tunes without using your data. Send me a DM, plz https://t.co/6NxKslnt7W Thx *JoshHenegar"
"We have been @115714 customers for 12 years.  We just want our bill fixed.  -239 why won't they help us? | @558794 Hey Staci, Thanks for reaching out to us. Would you please send us a DM so we can further assist you? Thank you. Ange L"
@115714 so y’all just gone continue to be trash | @343598 Oh No! That is definitely not the type of feedback we like getting from our customers. Can you please send us a DM and let us know ..... -TC
@115714 so y’all just gone continue to be trash | @343598 What is the cause in which led you to have such feedback about us here at Sprint? -TC
"@115911 YOU'VE LIED TO OUR FACES ABOUT PLAN COSTS, OVERCHARGED, AND NOW CHARGED A MONTH AFTER CANCELLATION. GO TO HELL. YOU TOO @115913 | @558801 @115913 We absolutely want to straighten this all out for you, Xander. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
"Man this game between @115714 and me-canceling-my-service is close, but I think me-canceling-my-service is winning! https://t.co/iFBJlWYaU3 | @558804 Hey DJ, we would like to make sure you don't hit a buzzer beater on us. We would like to keep you here. Please send us a DM. Thank you. A L"
"I like how some text messages aren't being received today, @115911. It's fun when I can't get important work texts from anyone on Verizon. | @166894 I totally get that you need to receive all your messages. Let me check into this for you and get things back on t... https://t.co/T5cAE5F4vx"
"@115911 With 2 accounts and over 14 lines you would figure that they would be able to see the accounts and lines. | @558813 Hey Diana, we're here to help! Please send us a DM so we can look into what's going on and sort this out for you. We have your back. *TerriL"
"@TMobileHelp 502 Bad Gateway when trying to log in to my t-mobile. Help. | @558842 Howdy, Francisco! Thanks for bringing this to our attention! Please send me a DM, and we'll get you all fixed up! Thanks! *ZachReyes"
@TMobileHelp I'm trying to get off of my parents plan and make my phone prepaid. How would I do that without them? | @558852 We can help with that! :) Click here to send me a DM so we can get you started with that new account! https://t.co/6eZrWJ9PIa *JustinRhodes
Worst decision of 2k17: switching to @115911 coverage sucks so much fucking ass! | @558856 Whoa! We wouldn't want you to have any regrets coming to the Magenta side! DM us and let us know more about your coverage concerns. *KeithM
I have Sprint how can I get a Pixel 2XL? @115714 @sprintcare #pixel2xl | @558861 We would advise you buying this device directly from Google. As we do not offer this device however you can activate this device. -AP
"@115911 both lines down, lots of people with same issue at local stores. Not just Samsung either, my LG is also down. ETA on fix? | @558878 I want to take a look at what is happening with your connection! I see your DM, meet ya over there! https://t.co/EBkVSbXyIs *LauraBeasley"
@115714 hey big head https://t.co/8Lm6qfrOqa | @558879 Or you can contact our sales team via: 800-777-4681 Monday - Friday: 6:00 AM - 11:00 PM Saturday - Sunday: 7:00 AM - 11:00 PM. -AP
@115714 hey big head https://t.co/8Lm6qfrOqa | @558879 That's absolutely correct! u can check current promotions by clicking the following link: https://t.co/OLXF2ShjmN . -AP
"@115913 Can I share my current terrible customer service with you in T-Mobile? | @558886 @115913 I only want the best possible experiences for you, Jack. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 my brother is trying to use Us Cellular roaming that’s on your coverage map and it doesn’t work.  Calling 611 yeilds no results. | @558905 @115913 Hi Bryan, thanks for letting us know. DM me and we can work through this to get him connected. https://t.co/Ywc2SE9mUL *TylerDevenere"
Now I have to spend another hour talking to another @115714 rep about the double bill I’m being fucking charged! | @558906 I understand having a higher bill can be a bit overwhelming. Can you send us a DM for us to further assist you? -Sup Alake Joseph
"@115913  Switched to T-Mobile after 11 years with AT&T.  11 days later T-Mobile still can't setup my T-Mobile ID for new iPhone 8, WTH😒 | @558912 @115913 Let's get to the bottom of this, Carlos. We'll make sure you're able to get registered; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp COME ON CAN'T EVEN WATCH A 1MIN VIDEO ON YOU TUBE FONTANA CA. WOW GET MORE TOWERS SHIT | @558918 Hey there! I definitely feel you on the need to watch some YouTube! DM me, happy to help (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"Hey @115714 why do you allow your customers to be harassed and stalked? I need answers | @558931 Hey there! Your comment is concerning to us. Please, send us a DM with a brief description of this situation to further assistance - LM"
2 hrs 20 min and counting. All I want to do is return my phones and be done with @115714 once and for all. 😑 #imightbehangry | @558934 Good night. The phones can be returned to a Sprint Store or you can use self-serve at https://t.co/qiag3a3Zja or log into My Sprint . -FJ
"I get home and Check my new @115911 account and see an $80 charge!!!! | @558951 Hey Guido, can you send us a DM so we can get to the bottom of this. We don't want you paying for something you were promised. *ChanneyT"
"@TMobileHelp how or what do i do so you can replace it again? Physically want to throw it against a wall
 😭😢 | @558963 HeyO! First step for new phone: Done! Thanks for tweeting us about it! Step two: Send us a DM! :) Let’s see what we can do! *Becca Brandt"
"@115911 @115913 Im shocked. I have been calling611 Im moved from att will be going back if not fixed by tomorrow not getting txt wow | @558970 @115913 I absolutely want to make sure you're receiving your text messages, William. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @115913 LOVE T-Mobile!!! But service SUCKS here in the middle of Westlake LA 70669!  1 bar or NO SERVICE 😢 | @558992 @115913 Let's dive in and check out the coverage there, Josh. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @TMobileHelp @115913 your site is down and won’t let me pay my bill. This ones on you right? https://t.co/ELKy7X4RXV | @558996 @115913 Let's get to the bottom of this and get you connected, Derrick. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp talking to support now. If not fixed going back att | @558970 We're John's Executive Social Media team and we truly want to throw our hat in as well. Reach out anytime. https://t.co/lH0SH5fy2m *MikeRice
"@115911  For a communication company you don't do a good job at it. 
Called on saturday to get a phone unlocked. still waiting | @479666 @115911 Oh no! That isn't the experience I want you to have. I got your back Send me a DM quick! https://t.co/X9y1u6oSCt *AngieReyes"
"@115913 finally get someone to listen, promised new phone next day....been 2 damn weeks.  I'm done! | @559006 @115913 We're on this, Laurie and we want a full resolution for you here. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"I just wanna know where these late fees came from and my bill not due yet @115714 🤔 | @559024 We would like to have a better understanding of your situation. Please send us a Direct Message, so that we can further assist you. -JJ"
@TMobileHelp upgrading phone and your rep wants to upsell products. And charging phone upgrade charge. F this. F T-Mobile | @559045 Hey there! Let me turn this experience around for you today! Send me a DM when you have a chance :) *AlexKimbrell https://t.co/GefRnVHVqu
"@TMobileHelp Hey TMobile, why doesn't Netflix work with Binge On anymore??? | @559052 Howdy, Greg! Did you just pick up our new Netflix On Us offer?! Please send me a DM to go over how it works with BingeOn! Thanks *ZachReyes"
"@115911 claims that they are the #1 network yet my calls can’t seem to stop dropping & data dsn’t work w/o WiFi 😪 | @559062 We stand behind our service & aim to provide the best for you, Weedney! DM us & let us know about your recent experiences. *KeithM"
"@115911 @115913 I'm so tired of T-MOBILE! I've been lied to since I opened it, spent HOURS on the phone and now I got HUNG UP ON!! | @559069 @115913 We always want to be upfront and honest, Laura and I want a resolution for you here. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@139703 Hi Callie! I have sent you an email regarding a issue which is terrible. I hope you or someone from ur team can get back to me | @405062 I absolutely want a resolution for you here, Giorgio. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"#tmobile @115913 
Unbelievable. Guess what everyone. You have to all go buy new phones soon. Or just use your wifi! https://t.co/12NmmMF2Ty | @559101 @115913 We always want to explore every option for you, Cece. We'll reach out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 What happened to you? You use to have good service, now I'm sorry I switched from AT&T. Can't access email/Internet while on a call! | @559121 Hey Jeffrey. This is unfortunate. We have a calling Plus feature on select devices to combat this issue. What's your current device? - DW"
@TMobileHelp why don't I get very good service in williams ca?  Seriously considering getting a new carrier. Stuck here working for 3 years | @559133 We'd hate to see you leave the #MagentaFam! Send me a DM & let's get to the bottom of this ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
"Hey @115714 , please give me back LTE service. Thanks 😐 | @559147 Hello Andy! This concerns us and we would love to assist. Please send us a Direct Message with more details of your issue. - RC https://t.co/rMApsV8PQY"
"@115714 you are the worst mobile carrier company ever! in the event of an emergency situation you will be the cause of destruction | @559203 This is not the type of feedback that we want to receive. Please send us a Direct Message, so we can further assist you. -LR https://t.co/rMApsV8PQY"
"@115714 I'm trying to send literally a 30 second video. It fails. Is it too much?? | @559212 Hey there! We'd definitely like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115911 Service down in EDH, CA—not a drop of cell signal to be had for nearly 2 hours! | @559248 Let's make some #MagentaMagic happen for you, Alex! Send us a DM, so we can get you back connected! 🙌 *TarynS"
"@115911 help me get my Apple Watch faster plz 😢 date keeps getting pushed back and now it says I won’t get it until January 2018 | @559261 Aw jeez, that's a long wait! 😱 Please send us a DM so we can make sure your Apple watch shipping dates are correct Jamie! *HeatherSaenz"
"The worsttttt bruh barley can send a text y’all shitty asf @115714 y’all need to get y’all services fucking together!!! https://t.co/MeJVSyZTcF | @559262 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
@115714 thanks for no signal at Oakland Coliseum for the last 4 hours!  1 more month and I'm out of that train wreck of a contract | @131896 We would hate to see you go. This issue is only occurring in the Oakland Coliseum? Please DM us to check your surroundings. -LR. https://t.co/rMApsV8PQY
"@115714 I am from America, living in Thailand for 2 months. Trying to pay my bill, locked out from my account app and online. Help! | @559284 Hi there! Thank you for reaching out. I will be more than glad to help you. Send us a Direct Message to further assist you. -DC https://t.co/rMApsV8PQY"
"@124218 cont... I've already restart, updated prl, ensured I use the main sms app. . | @559310 This isn't the type of feedback we'd like to receive from our valued customers. We understand how frustrating service issues can be. -BC"
"@124218 cont... I've already restart, updated prl, ensured I use the main sms app. . | @559310 Is the issue only affecting text or is it also affecting talk and data? -BC"
"@124218 cont... I've already restart, updated prl, ensured I use the main sms app. . | @559310 Is there anyone else in the household that is being impacted by the issue? Is it happening in one or multiple location? -BC"
"@115714 y'all need to fix ya damn website, I can't even look at the phones so I can upgrade 😡 | @559380 Please clear your browser's cookies and cache and try to access our webpage again. - JA"
"@sprintcare is unconditional call forwarding free on the Free Year plan? | @371942 Yes, Call Forwarding features - conditional and unconditional are available on BYOD Web Exclusive Unlimited - Bring Your Phone. -CP"
"@115714 fuck you and fuck @sprintcare 
I can't even get into my account because your website fails. Not suprised given that my service fails | @559476 This is concerning; We'd like to help you with this. Please send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"@TMobileHelp I made 4 requests till date to convert to TMobile one plan. No follow up ! Frustrated long calls with customer care!! | @559486 Oh no! Let's figure out what's going on! Send me a DM  https://t.co/so3NREySxr, so we can get down to the bottom of this! *ChrisScott"
"@115913 @115911 Needs to find a way to get service out in Iowa | @559554 @115913 Hey! We're working like crazy to expand our network. DM us, so we can look into local efforts. https://t.co/ZxXpYRedaq *NicholasTomchik"
"Customer service over the phone with the Tacoma @sprintcare sucks. Needing answers about my daughters broken phone. Yea not helpful | @471027 We would love the chance to turn your experience around. Please send us a Direct Message, so that we can further assist you. -KA"
"@115911 @115913 hands down had the worst experience with T-Mobile today after almost a decade of loyalty. Now I'm in a pickle and angry | @202652 @115913 I only want the best possible experience for you, Kendahl. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp if I have a phone payment plan and I pay $100 more on my bill, will it go towards next billing cycle or the outstanding balance on my phone? | @558576 Great question!. Click https://t.co/IvLqMUwEUf to meet me back in DM! So we can talk about this further. I've got you!  👊🏼💪🏼 *Frank Maez"
I had @115911 📱 fixed by @115858 now TMO says must buy the lease and no return because not the exact 📱 really @115913?? #fail #fraud | @559604 @115913 Let's dive in here and explore every option. I truly want a full resolution for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115913  Since when was a mistake made by T-Mobile the customers problem? Why won’t T-Mobile just make it right? | @559606 @115913 We always want to be upfront and take great care of you, Daniel. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp About to board a plane with gogo.  Can i use my computer for the free 1 hour of in flight wifi?? | @559610 Hey Linden! Gogo in flight is only compatible with a valid T-Mobile phone # & your smartphone, unfortunately not a computer=/ *VictorianLang"
"@115913 Mr. Legere after 15 years being with t mobile I’m leaving I’m going to at&t tomorrow god bless!! | @554413 @115913 I truly don't want to see you go, George. We're here for you and ready to continue working with you in DM. https://t.co/lH0SH5fy2m *MikeRice"
Wtf @115714 my calls are not going through | @503074 Hi! Thanks for bringing this to our attention. We want to take a look of that. Please DM us and follow us on Twitter so we can DM you. -JS
@TMobileHelp How can I port a phone number to an existing account? | @464583 Hi we can help you with that. To access your account feel free to send us a DM and we can help with any port in questions. *JayMartinez
"Dear @115714, fix your service. | @559698 Thanks for letting us know! How long have you experienced this? Please send us a Direct Message, so that we can further assist you. -JN"
@115714 how is it I have unlimited data but it’s moving mad slow ? | @505599 This is not the experiene we strive to offer our loyal customers. Please DM and follow us to further assist you with this situation. -JR
"@115913 @115911 Then T-M ran the charge 5 more times causing my bank to charge me $33 each time. $160 dollars later I'm on the phone. | @349372 @115913 We're here for you, Rick. Please click on my picture to reach us via DM so we can help. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 @115911 Had to get a new card, notified everyone. Might have missed T-M. T-mobile took my monthly bonus as my payment was late. | @349372 @115913 We always want to take great care of you, Rick. Please DM us; we'd love to dive into this. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp should be ashamed of itself. horrific customer service. Wouldn't take responsibility for lies and fraud. | @348120 We would love to address any concern you may have. Please send us a DM so that we may do so. https://t.co/Qz0L1xpZB7 TY! *MikePerez
So glad my mom switched us from @115725 to @115714 $600.00 for a phone bill is a little much don’t you think ? | @119092 Wow! It's more than 'a little' too much Lois. We are dedicated to make you enjoy this ride. Welcome to the Sprint Family. Thank you. AL
"@115911 12 year customer seriously considering changing services because $260 promotion not honored and ""retention department"" blames me | @559779 Oh no! Let's work together to make sure we've reviewed thoroughly how we can assist with this promo. DM us so we can follow up. *KeithM"
@115911 yAll need to give me free credit for this month for all the bullshit service I’ve had | @559780 We certainly would like to get things on the right path to a better experience. DM us so we can pick up where we left off. *KeithM
@115913 love tmobile would never change. just feel like i was  being scammed. | @559781 @115913 We always want to take great care of you and get you the best possible deal. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
Yo @115714 can someone figure out how to use my Apple Watch 3 with my cell phone plan. #8hrswithsprintsupport#2sprintstores# | @559789 Just to confirm are you trying to configure your Apple Watch 3 series? Please Direct Message us so that we can further assist you. -JJ
"@115913 Some things can't be fixed w/a free pizza. 3calls 2 T-Mobile while on vac in Canada. No help. Very longtime cust&I felt helpless | @559800 @115913 I always want us to take great care of you, Sue. I'd love to get to the bottom of this. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I Would like to have a conversation about what is going on Please, this is frustrating. @TMobileHelp | @399529 I would be more than happy to talk over everything with you! Please shoot me a DM and we'll get started! https://t.co/i0i27Ors9t *AdamJudge"
"@115913 hey we just got done with a trip from Petoskey Mi to Grand Rapids and N. Indiana, dropped 75 calls in 5 days. whats the deal? | @559819 @115913 Let's dive in and check out those areas; I want the most reliable service for you possible. https://t.co/lH0SH5fy2m *MikeRice"
@115913 my friend is with @115714 and is paying $240 for 3 lines and only 10gigs a line. How do we get bim a deal w/the best carrier? | @559833 @115913 Sounds like your friend needs some Carrier Freedom! Check it out: https://t.co/eHNZ49126v. https://t.co/lH0SH5fy2m *MikeRice
"@115714 ...maybe not. Three hours, find out they’ve been defrauding me, no resolution and MAYBE refund for billing two leases for 1 phone. | @559835 We're here to help. Please send us a Direct Message, so that we can further assist you so that we can look into this for you. - RA"
"@115911 having nothing but problems with text messages on galaxy s8. Never had these issues with iphone | @290423 I certainly don't want you to have any buyer's remorse! Let's see what we have going, DM me! https://t.co/GXcACu8dxr *JustinPhillips"
"@115913 
I'm having a issue with T-Mobile I been a customer for 5 years probably longer and I been given the run around for 1hr 30 mins | @559851 @115913 I truly want a quick resolution for you here, Jose. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare whats going on in Houston?? We dont have fast internet since the morning | @559875 Allow us the chance to evaluate the service activity in the area. Please send us a Direct Message, so that we can further assist you. -EM"
".@115911 Why do you force us to buy an inferior iPhone X if we want to get it from you? | @559948 You've always got options on #TeamMagenta, Jason. What do you mean? DM us, let's chat. *WhitneyJ"
"@115714 your service is trash, I've had to restart my phone 3 times today just to be able to send a msg | @559955 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"@115714 I am more than ready to switch carriers after 4 years and 3 lines. Been dealing with stolen phone, now getting wrong claim #! DONE!! | @559977 We would not like to see a member of our family leave. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"@115714 how the hell do I get someone that can turn off a phone line. Chat is down and you are closed. Pain in the ass | @559986 Hello there! We'd love to take over from here, Everett. Could you please elaborate on your request via DM? Let us assist you! -AC"
@TMobileHelp I tried your customer service-nothing. I tried DMing-nothing. Between this and the poor reception i’m throwing my $ away | @351825 I got your back! I would love to your Magenta Hero for the day. I will meet you right back in the DM! :) *ChasityScanlanSevao
"@TMobileHelp I tried your customer service-nothing. I tried DMing-nothing. Between this and the poor reception i’m throwing my $ away | @351825 I am right here for you, friend! We may have sent our messages at the same time, but I got your back! :) *ChasityScanlanSevao"
"I swear tah gawd @sprintcare got some DUMBASS customer reps!! | @560010 This is very concerning to us, allow us a moment to help you. Please send us a Direct Message, so that we can further assist you. - NR"
"@115911 is a terrible company , they over charge their customers for devices they have already returned , I’m switching over | @560018 We want you to have the best experience, Kesha. Let's take a closer look to see what's happening with those devices. Send us a DM! *RickK"
"@sprintcare What is up with the horrible data speeds in Roseville, Mi. I'm currently pinging a Toronto server at less than 1 mbps. | @560025 Hi there, this is not the feedback we at Sprint strives to receive. Can you please send us a DM, so that we can further assist you. - AD"
"@TMobileHelp I’m goin to Cuba today and I was told while there it’s 20c per min, $2 per mb and free text msging. Is this accurate? Help? | @543506 You can see full prices here https://t.co/WHE0Cks2yn. Hit me up if you have any questions. 😄 https://t.co/soWScqBSGm *JohnAnderson"
"Anyone else have @115911 allow someone else to steal their identity? I’m scared to stay with after someone was able to get a sim today | @332284 Hey Josh, what's going on? We want to make sure you're totally confident with out service. Send us a DM so we can check this out! *KittyG"
"@sprintcare I can’t download the new IOS system for iPhone 6splus and I’m connected to internet | @190043 Hello there! Thank you for contacting us. In order to assist you further, please DM us to take a deeper look into your situation. -AC"
"@TMobileHelp @115911 thanks for not allowing us to pay our bill and then cutting our phones off during an family emergency | @353359 Hello Cory, Oh no! #LetsFixIt! Hit me up with a DM and I'll take care of you my friend! 😊 #IveGotYou https://t.co/JndQXzqo6y *UsmanArif"
"@sprintcare Hi, I only get 1-2 out of 4 service bars on my phone. Is this normal? How can this be fixed? | @195490 Understand your situation. We are willing to address such matters, please approach us via DM to better handle the situation. - VC"
"@ATT phone SIM card is stolen and neither your website nor chat can help deactivate the number...
Can you hear me now? @115714 @115725 | @560157 Hey , r interested in joining the Sprint Family? If u r, u can be eligible for a yr free! Click the link 4 more  https://t.co/teNGaHePQE -KY"
@TMobileHelp hi can t mobile call me!! | @554413 Hey there George! We'd be more than happy to chat with you! Please DM us here: https://t.co/JEMr7uozmi! Thank you! *AshHebron
"@115714 your awful cell service cost me a byline tonight--I hope you're happy with yourself. | @560167 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"@115714 when are y'all gonna fix my bill, I'm tired of y'all charging me $300 for poor service 🤦‍♂️ | @560179 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
@115913 @115911 your support says turn off data when in WiFi and turn on when out of WiFi. Is this for real? | @260904 @115913 We want to ensure that you have a strong connection. I'd love to review things with you. DM me. https://t.co/EdLkYIfmTn *MariahDaigle
"@115911 @115913 why should I pay $10/month more for the ⌚️ sim? It feels so @ATT | @560188 @115913 We want to make sure you're getting the most value for your money. Let's talk, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@115911 @TMobileHelp @115913 Will there be any new deals for the upcoming iPhone X? | @560108 @115913 We love promotions, but we have no news yet. Stay tuned & keep your eyes on our Newsroom! https://t.co/xpAdC8KLOL *NicholasTomchik"
"@115913 I'm having serious issues with T-mobile customer service. I have run out of options to get help. Any suggestions? | @560197 @115913 We always want you to have the best experience, Ameer. Kindly send me a DM to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913 hey, i need a little help with my bill and none of the CSR seem to be able to give me an answer! PM me if you can help! | @560199 @115913 We can certainly help out with your bill, let's go over the details. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115714 getting ""An error occurred on the server when processing the URL. Please contact the system administrator."" #justforyousweepstakes | @560220 Hi! Would you mind to explain where this error is occurring? Please, send us a DM, so we can properly assist you. -LR. https://t.co/rMApsV8PQY"
i cannot take another minute of @115714 horrible ass service !!!!!!!!!!!!!!! i’d rather a house phone | @560227 What sort of issues are you experiencing with your service? Please send us a Direct Message in order to look into your situation. -LR. https://t.co/rMApsV8PQY
@115911 @TMobileHelp @115913 when will you have Info about deals on #iphonex ?! Preorder is Friday! Am I missing it somewhere? | @428860 @115913 Check out the deals here https://t.co/LfKlxD4wcr! Send me a DM with any questions https://t.co/PbJEgtqanO *JeromyBingham
"I HATE @115714 , THANKS TO THEM I LOST 2 SNAP STREAKS OVER 400 DAYS!!!! | @560343 Sounds like something we need to look into. Tell us what's going on and we can help you. Send us a DM, so we can further assist you. - MJ"
I would like to thank the wonderful people at @TMobileHelp and especially A. Green for all his great help with an issue I had this morning! | @560349 We love the awesome feedback! Thanks for being the BEST part of T-Mobile #OurAmazingCustomers 💕😊 https://t.co/sSNDOSJlnR *AshleyHamilton
"We’d really love to know the #JOD pricing on the #iPhoneX on @115911 @115913 so we know what to expect come Friday’s Pre-order. https://t.co/6QKEiQ8lWC | @48933 @115913 We definitely appreciate your patience, Nick! I know we're all just as excited to find out. https://t.co/EdLkYIfmTn *MariahDaigle"
@TMobileHelp My data is being extremely slow in areas that I normally get LTE speeds. It still shows up as 4G LTE but it barely loads. | @560368 Getting your LTE data running great is a MUST! Please DM me here and we'll get to the bottom of this: https://t.co/EoqAVShpFT *AustinWebb
"I try not 2 be ratchet but @TMobileHelp plz tell me Y TF my streaming music is buffering on I-45 in HOUSTON, the 4th largest city in the USA | @247805 No worries. We'll get you back onto the fast lane with your data.  Send me a quick DM.  https://t.co/bZG3n7w6ik *AdrianAlbright"
@115714 hoping you guys do something about your network soon | @560399 Hi there! It seems like you're having issues with your service in area. Let us take a look into this for u. Shoot us a DM to assist. -JA
"@TMobileHelp Hey guys, how can I keep my number for a low price, if I'm not gonna be in the US for several months? Thanks! :) | @290254 You have come to the right place, send me a DM so we can chat and go over options :) https://t.co/b1rv6Im6uc *HolliePace"
"@115911  Hey, just want to say your customer service is horrible... I pay for insurance and now you're telling me that my phone that isn't a T mobile phone so i cant get a claim.  going to switch service now since you cant help me | @385772 Steve, you only deserve unconditional support from us. DM us and let's see what's going on. We're on your side. *JamieK"
"@115911 @115913 T-mobile does not keep promise made on the phone | @560433 @115913 We want to make sure you're taken care of, Ben. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"Hey look @115913, my customer service NIGHTMARE with @115911 is already losing you potential future costumers. https://t.co/BD1kWa1bgl | @463277 @115913 We certainly don't want to see you go and will continue working with you in DM. *JamieEnglish"
"@139703 Valued T-Mobile customer needs your help. Trying to place a simple add-a-line order and your customer support has been horrible | @560435 @139703 We're here for you and will do everything we can to help, Alex. We'll be replying back to your DM ASAP. *DanKing"
"@TMobileHelp I've been holding for 45 mins and still no rep what the hell | @560470 No worries, DM me! Happy to be of service & help as much as possible! We have options over here (; https://t.co/lsvk9Zelxd *BronsonBarretto"
"@TMobileHelp please recognize Miss KC of Meridian Idaho for her outstanding customer support… Thank you. | @405409 YES! This is what we love hearing, Ray! 🎊🎉🎈 TY for your feedback on KC as well as your time and effort in working with us! :) *MikePerez"
"@115714 :so is there an explanation and solution to the fact that your service has been horrible this whole past week? 🤔 | @560473 Hi! This has definitely called our attention and it concerns us. Allow us to take a deeper look into this. Please, DM us to assist you. -AM https://t.co/rMApsV8PQY"
@TMobileHelp what if we are existing tmobile subscribers. And are NOT adding line. I was informed by an agent it was not required. https://t.co/DIGaRo2du1 | @172528 I want to make sure you're set up to take advantage of the Pixel 2 promo! Send me a DM so I can help: https://t.co/JeuDhfsNjR *NatalieKelm
"@115714 my phone is running really slow and it won’t work | @560537 Hi there! We'd be more than happy to check what's going on with your data service. Please, DM us to further assist you on this. -L.D."
@TMobileHelp hopefully quick question...  what’s the benefit of a small business account over a personal line? | @560547 We'd love to go over those options with you. Send us a DM to get the scoop on small business :) https://t.co/IUIA5vQSHC *MattHargleroad
"@115911 can't get thanked when Panda's website is unusable. . . any alternative ways?? | @560557 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me so I can help out! *BlakeT"
"@TMobileHelp been in a store two times and spent hours trying to get a paid off phone upgraded to the iPhone 8. 16 plus years with@T-Mobile! | @560566 This doesn't sound like the #UnCarrier experience we strive for, send me a DM https://t.co/9IUH5Nit1g and I'll turn it around! *AmberSellers"
"@sprintcare is there outage in my area or did my router die?
38341 hwy 641-N and duck farm road | @560574 Hi there! Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsVqrfy"
"@TMobileHelp Did a warranty exchange for note 8 and returned old device, but still old device shows on account and in EIP and no refund also | @560624 That is definitely not the experience we want you to have! Let's check that out for you, DM me :) https://t.co/zMHlDmwgGJ *VictorianLang"
ive only used 2GB of data this month and im getting not even 1mpbs speed whats ur problem @115911 | @560631 Let's see what's going on. We definitely want you getting the most out of your data! Send us a DM and we'll check it out with you *ErikS
"@115911 customer service line has gone downhill pretty badly since they moved all their calls to India. Does Verizon still have US based? | @560635 Hi hi, if you need assistance. T-Force is the highest tier of Care, send us a DM and let us know what you need assistance with! *ChanneyT"
"@sprintcare why am I being charged full price for my note 8? | @481538 Hey! We'll like to help you with this situation. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
Cricket will not give my fiance and I our lock codes to our phones want to make the switch to T-Mobile need a super deal  note8 @115913 | @560637 @115913 We have a Note8 offer going on now that you might like https://t.co/p6mO5INt1p https://t.co/Et1Fu7xZtb *BarbPelotte
@121678 @2399 @115911 Vanwege een technische storing niet kunnen bellen. Nu geen reactie meer van de klantenservice #slecht | @560639 We are ALWAYS here for you. Please DM me here:  https://t.co/E37bpdWEut so I can assist *StephanieTowers
"@115913 @216260 @TMobileHelp It's bullshit it's almost 1 year now and every time the account is worst off, fucking bullshit. | @560641 @115913 @216260 I've got you in DM, JJ. You're in fantastic hands & I'll work to ensure things are fully resolved. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115714 get on my fucking nerves | @560653 Hey! Are you experiencing any inconvenience? Please give us a DM and let us know, we'd be glad to help! - FL https://t.co/rMApsV8PQY"
"@TMobileHelp what are you doing?! https://t.co/ZpMpMV0xjS | @118877 Getting those speeds up ASAP, that's what we're doing! Send me a DM & let's make it happen! *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 killing my vibes at the wrong time.  I can't tlk crap to #Yankees fans 😭😭😭😭 | @560672 We've got your back, Derrick! Responding to your DM as we speak & ready to get you up to speed again! *AlexKimbrell https://t.co/GefRnVHVqu"
"@115714 Been to 2 stores & no PokémonGO Phone Skin Trainer Reward & no employee or manger know about it or pin code, disappointed. Help? | @560693 Hi there! Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@TMobileHelp what do I do when my replacement phone just randomly stops working? | @445462 You reach out to T-Force, that's what! Send me a DM & let your #MagentaExperts take it from here! *AlexKimbrell https://t.co/GefRnVHVqu"
Also @115913 don’t believe me that we are disappointed. Read this reddit thread. https://t.co/tmVSvoyb7l good day and night sir. | @172528 @115913 Thanks for staying connected with us. We always want the best for you! I see your DM and I'll respond back to you there. *JennaLundh
How many 🐦s are allowed per person? @TMobileHelp    #HR4HR | @560730 Hey there! We don't have a limit of tweets were here to help! Is there something we could help you? https://t.co/EHqYValTw3 *MichaelPhillips
@115911 @TMobileHelp I went to store Universal Qi Enabled Wireless Phone Charging Pad https://t.co/xfvck5kCeD $100 at store and $40 online | @560837 Thanks for reaching out! I would love to dig into the pricing a bit more for you. Send me a DM :) https://t.co/98fTbXON7k. *HeatherPeterson
"@115714 & @1124 made it impossible to cancel this damn free subscription 🤦‍♂️ | @166079 Hi! If you're not satisfied with your Tidal subscription, please allow us to help you. Send us a DM to further assist you. -LR. https://t.co/rMApsV8PQY"
"@40693 @115714 Wait...what is the special running today? Can i take advantage of it if I come with my own device? | @560885 Hi there! Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
@115913 are you planning to release firmware for customers who still have the ASUS TM-1900 router?? It's been about two years now. | @560895 @115913 Send me a DM and we'll chat all things router related! https://t.co/Nr93OTtXRx *TaylorBest
@115911 @TMobileHelp can you explain to me how I can get free nextflix?? | @560896 Hey! That's a great questions. Send me a DM and I can take a look at that for you :) *BettyAranda
"@115913 I want to come back to T-Mobile but can't catch up on my bill, got in over my head, service now disconnected. Can you help? | @191955 @115913 Send a DM my way and we'll check out your account together https://t.co/Nr93OTLzg7 *TaylorBest"
"Uhm why does my phone say WiFi LTE? @115911 | @560897 Hey Selena, let's take a closer look at your device. Send us a DM and we can assist! *KittyG"
"I’m so over @115911 Services. Phone data never works😡😡😡 | @560898 Oh no! Data is extremely important to me on my phone so I hear ya, Nina! DM us so we can help get you connected. *BlakeT"
"At least u get somebody to NOT help you quick #Sprint #iphoneX #2stepjerkification | @560938 Good morning.  If you have Total Equipment Protection, it may be less expensive to file a claim with Asurion at 8005843666. -Felicia R"
At least u get somebody to NOT help you quick #Sprint #iphoneX #2stepjerkification | @560938 Please visit https://t.co/y5KU4cSsLx for available devices and pricing. -Felicia R
"Once my stuff is downloaded I'm leaving I can't believe @115714 is so garbage @sprintcare doesn't care 0/10 | @560939 Greetings, wow, this isn't the feedback we like to hear.  Is there a way for you to DM me so that I can help? -MB"
@115714 | @560940 Hey! What can we do to help you today? -AF
"I hate @115714 with a passion, I can't wait until my contract is over with them in December. | @560943 Ouch! What made you feel this way? -SA"
"Sprint is lacing in coverage and customer relations. #Dishonest #@115714 @sprintcare @116447 https://t.co/vU8p1aNjlI | @560967 @116447 If you have concerns that need addressing, please DM Team @116447 your telephone number and someone will contact you."
"@115911 I’m confused as to why I changed my number 12 hours ago. You guys said 2-4 hours yet I still have the same number ?? | @560968 It can take up to 24 hrs, K. This is something we can look into for you. Send us more info in a DM so we can see what's going on. *NaeJ"
@115911 @115913 @TMobileHelp I thought we had this billing dance fixed. But once again it is charging me for a line that should be free | @560969 @115913 I’m here to help with your billing concerns. DM me for a closer look at what’s going on https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp I received an email that claims it’s from T-Mobile. It claims my device got wet and can’t be traded in. Is this a real email? | @561013 Thanks so much for reaching out! Let's take a closer look, please DM me here:  https://t.co/E37bpdWEut *StephanieTowers"
"@115911 sucks!! After waiting 5bdays my order was cancelled! #badservice #badcarrier #CustomerExperience sucks, #lier | @326326 Woah! That's certainly no good :( Let's figure out what happened to that order. Shoot me a DM! https://t.co/9CGjXZaLy0 *SpencerKalata"
"Don’t miss @115714 #JustForYou sales event Sat Oct 21. #SpooktacularDeals for our loyal customers. @163659 https://t.co/GGtDvfmANN https://t.co/tYcEjTcBLf | @561090 You can simply visit this link to obtain the location & contact info of a store most convenient to visit, https://t.co/X1DpDgk1EU. -MM"
"@115714 for fucking up my husband's phone bill even though he's on the deployment plan isn't supposed to be getting charged https://t.co/gctAFy09S6 | @561094 Seems like something we'll need to look into. Please send us a Direct Message, so that we can further assist you. Be sure to elaborate. -HS"
@115911 seriously you need to look into the internet service at queensboro plaza In Queens the service here is terrible every day. | @561116 We want to cover every possible destination in your daily travels. Send us a DM and let us take a closer look at that area for you. *JeremyJ
"@TMobileHelp is there someone to talk to about switching dates on a payment arrangement I have | @360183 #TForceToTheRescue ! Let's check out what options we have for your PA, Steve. Send me a DM plz : https://t.co/6NxKsl5RJm Thx! *JoshHenegar"
@115911 @TMobileHelp trying to register my Pixel 2 for the promotion(I added a new line) but is telling me that the IMEI is not valid | @561224 Hey Matheus! Thanks for reaching out about that! Send me a DM here https://t.co/gU6UH2rJT8 so we can figure this out! *DanLawrence
The second part... https://t.co/8B3zuXOei2 | @561242 We take matters like this very seriously and we are currently investigating. Our local team will follow up with you once completed. CA
"@115714, what the hell is going on in your stores? #rva, update on Willow Lawn Sprint store employee aggressively violating people’s privacy https://t.co/PqaL20t3A0 | @561244 Hello! Thanks for reaching us. Hearing you are having such inconveniences concern us. Could you please DM us and follow us on Twitter? -JS"
"Got the Samsung 8+ horrible keyboard and phone quality. @sprintcare Please help me get Galaxy | @561268 Hello there! We'd be glad to further assist you. To do so, could you please send us a DM so we can take a look into this matter. -L.D."
"@115714 why do phones on your network in florida keep going to 1 hour behind actual time? | @561271 Thank for reaching out to us. Please send us a Direct Message, so that we can further assist you. -TN"
@115911 So why is it we can’t join @115858 upgrade program online like everyone else? Device launches are always a hassle! https://t.co/maAPwngUQ3 | @561297 We have our own upgrade program you can check out here: https://t.co/p6mO5INt1p *NaeJ
@115714 has absolutely the worst phone service I’ve ever experienced. Wouldn’t recommend to my enemies. | @561376 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area our household? -AS
@115911 10 + years with you guys and you won't budge on the down payment 😢 | @561424 Hey there! We appreciate the tenure and would be happy to clarify this for you. Send us a DM. *ChanneyT
"@TMobileHelp what in the heck is going on with service in Conroe Texas!!!!!!! 3 bars but can't send anything | @561494 We are here for you, Darren! I'm seeing your DM and will be meeting you back there. Thank you! https://t.co/Qz0L1x8oJz *MikePerez"
@115913 @117543 @226365 These speeds are just plain ugly. Who is monitoring the network. https://t.co/3EHGx9KaE8 | @247390 @115913 It's our goal to make sure you're getting the connection you need. DM me so I can check this out. https://t.co/plE6XCdHhz *CharlesOpacki
@115913 needs to be looked into for some of the BS spinning he puts on. T-Mobile Tuesdays is distributing your information. Theft. #TMOB | @343797 @115913 Protecting information is of the utmost importance. DM me and I'll help make sure you're all set. https://t.co/plE6XCdHhz *CharlesOpacki
"@TMobileHelp Getting this message when I try to enable wi-fi calling on my iPad and MacBook. Any ideas? https://t.co/scQgKBi3Do | @561590 I've got your back, John! Click on my ""unlimited forehead"" and we'll chat where we've got more room! https://t.co/WvduHDPGwV *MichaelHarvill"
Hey @TMobileHelp @115911 Will you be providing service to Puerto Rico using Loon🎈? AT&T just started using them and we need better service | @561609 Hey there! Thank you so much for reaching out to T-Force! Can I have you send me a DM so I can better assist you ... https://t.co/kFfVncRNsk
"@115714 keeps telling me to upgrade to the 8 and i'll get 30 dollars off. I'll only do it if I get 100 off. | @561628 Hello, Sharine! I understand you want the best price. Please follow us and DM us so we can check the offers available in your account. - JG"
"@115913 Mr.Legere,We have been a tmobile customer 6years&4-3days&during a death in/fam.w/have been dealing w/RUDE Cust.Serv.Rep.NEEDHELP | @344848 @115913 Our team can definitely help during this difficult time. Can you DM me, please? https://t.co/c6ROkAqiws *HollyAdams"
"It would be lovely if my @115911 would work so I can stream music while driving, a very simple request 💆🏾💆🏾💆🏾 | @328155 I keep the tunes going for hours at a time down the road. Let's see what's going on with your connection. DM us so we can assist. *KeithM"
I'm at a @115714 store and they miracously can't activate a Sprint phone.  Been here an hr & 30mins. Can't make this up 🤦🏽‍♂️🤦🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️ | @561691 Hey there! So sorry to hear that. Sounds like something we need to look into. Please send me DM so I can further assist you. -SH
@115911 took me off the advantage program and I applied again and I’m still not added. What’s that all about? I’ve been a loyal customer | @394794 Let's make sure you've been taken care of so you're getting the savings you expect. DM us if we need to follow up on things. *KeithM
"@TMobileHelp Ever since Hurricane Irma service in the Jensen Beach FL area has been hot garbage. Supposedly no towers down... help! | @561740 We never want you going disconnected, Michael! Send us a DM so we can take a further look into things! https://t.co/Qz0L1xpZB7 *MikePerez"
Sprint is so clutch working off of 3g right now thanks @115714 | @561741 This is not the tweet we like to see. Are you experiencing any issues with your service? Please DM and follow us to further assist you. -JR
"You now charge $8 for customer service calls when your website doesn't work right? Wow. I'm not happy 🙁 @TMobileHelp @115911 @115913 | @534122 @115913 We always want to take the best possible care of you, Kristi. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp so if I have Jump on Demand will I be able to call in on 10/27a and preorder the iPhone X? How will that process work? | @561772 The X will be available via Jump on Demand!! Send us a DM to get all the steps in the process :) https://t.co/IUIA5vQSHC *MattHargleroad
"@115911 wtf is up with y’all reception?! My phone has never been so slow in it life. How’s cricket faster than y’all? #smfh | @561776 Blazing speeds is what we're all about, Dae Dae! Send us a DM and let us know more about your experience so we can get you faster! *KeithM"
"@TMobileHelp Can't use Jump! at Costco anymore, 50%+ is paid, I just want out of Jump! but without paying the remaining ~50%. What can I do? | @561812 We would love to help you out with this situation! Can you send us a DM so we can assist? https://t.co/IUIA5vQSHC *MattHargleroad"
@TMobileHelp How can I find out exactly how much my iPhone 6 is worth? I want to trade it in for the iPhone X when it comes out. | @561813 Check out our trade in estimator here: https://t.co/LA0kLivUg9 Send me a DM if you have any questions: https://t.co/JeuDhfsNjR *NatalieKelm
"@115714 I just wanna know why my service is so damn slow ? | @561830 Hello! What services are affected? Voice, Data or Text? How long has this been happening? Send us a DM, so that we can assist you. -KW"
"@TMobileHelp SyncUP Drive needs to have a manual location option so you can trigger at anytime, if cars stolen can't locate unless keyon | @326628 Thanks for reaching out, and I’d love to go over all the  features of your SyncUP! Please DM me here: https://t.co/EoqAVRZOOl *AustinWebb"
@TMobileHelp my Galaxy s8+ is having horrible battery issues and constant freezes do I need to pay a deductable to do a warranty exchange? | @561854 That phone is way too new to be giving you trouble! Click here to DM and we'll take a look! https://t.co/6eZrWJ9PIa *JustinRhodes
"@115911 fucked me outta 700$ this week. Ya'll trash. | @561857 What do you mean? We're not here to take advantage of anyone, we're here to bring you good service. DM us, tell us what happened. *JoanO"
"@115913 so I was a TM cust w/ iPad, just added 2 lines from VZ and now losing mil discount. Disappointed. Plz consider valued disc. Thx | @348934 @115913 I truly appreciate your service and want to make sure you're getting the best deal possible. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp my Tmobile digits app (been working fine for a while) is telling me SIM removed, signing out... My phone is working just fine? Haven't touched the SIM! | @115892 Hey there Bryce! I definitely want to make sure that DIGITS app is running in tip top shape! Send me a DM and I c... https://t.co/vY0ADNbuOh"
"@173597 @TMobileHelp   ( 585 )  area code  recording CANNOT complete call due to technical difficulties  ""message fl 14857"" | @147262 Hello. We want to make sure you are connected. Please click the link here and send me a message.  https://t.co/bZG3n7w6ik *AdrianAlbright"
Sucks that I signed up with @115911 3 months ago and NOW they offer free Netflix. Still better than @115725 tho! | @561897 Hey Austin! As long as you're on a qualifying plan then we can still add Netflix. Shoot us a DM so we can check for you :) *KittyG
"@115911 @TMobileHelp you guy needs to compensate me for my phone bill if anything .. this 48 GB was used at reduced speeds & dropped calls https://t.co/Yq8KUMAhnz | @440346 Let's take a look at your data and speeds together :) https://t.co/DMr1doG7OR Follow that link, meet me in DM :) *JulissaBadillo"
@115913 @TMobileHelp @115911 Seems my 4G LTE connection needs a little 5 hour energy or Geritol... Who can offer some help??? https://t.co/xcaAbNlBuV | @492418 @115913 I'm here for you and would love to help! Those fast data speeds are super important! DM us. https://t.co/3sF8qpf2nx *AlissaFast
"US 59 and FM 1960 in Humble, TX. Well populated area and it has horrible service. Any update on when can we have better signal @TMobileHelp https://t.co/GRZl56aLcG | @561945 It's CRUCIAL that you're getting the best possible signal and data speeds here! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb"
@115913 JOHN T-Mobile service is still out on my side of town. It's been 15 hours + ... | @352693 @115913 Hey Curtis! We're here for you and we'd love to check this out and get you an update. DM us! https://t.co/3sF8qpf2nx *AlissaFast
@115714 https://t.co/Y8vPkySTiN | @561956 Please send us a DM and allow us the opportunity to work this out. Send us your cross streets and zip code of your work address. -AP
@TMobileHelp mmmm soo I been with out service for about 24 hours come on | @561981 Let's get you connected back to the world. Send me a quick DM and I'll take care of you. https://t.co/bZG3n7w6ik *AdrianAlbright
So @115913 is @115911 's latest #UnCarrier move to botch a warranty replacement and then charge the customer $650 for a device they never received?  Or is it to admit the error on the phone but do nothing to rectify the issue? | @562003 @115913 That's not the experience I want for you at all. I'd love to dig in and get to the bottom of this. DM us https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp I tried t-mobile but had to cancel less than a week because of spotty service. We were charged an entire month though. Not fair | @562028 Hey Kim, thank you for reaching out to us! I want to get to the bottom of this billing issue. DM https://t.co/tCo20jmsK2 me! *JelisaAbregano"
@115913 death in the family... guess which was easier??? It wasnt @115911 and @115817 to say the least | @177240 @115913 Hello! We're here to help and we'd love to get ot the bottom of this. DM us doe we can get more details. https://t.co/3sF8qpf2nx *AlissaFast
@115913 how did my ship date for (2) Apple Watch series 3 slip from 11/8 to January 3-24?  Ordered 9/30. This doesn’t make me happy! | @562120 @115913 Hi Jim! I know waiting isn't fun and I'd love to check out the order to see what happened. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"You got some explaining to do @TMobileHelp | @333998 Sure thing, Anthony! I would love to clear up anything! Please send me a DM to let me know what's going on! Thanks! ;) *ZachReyes"
@115714 why does my signal become weak while at home? #stillnextel #getthisfixed  #sprintproblems | @562221 TARIK TYLER - Hello there! Could you please tell us in a DM if there is anyone else having this same issues in your area? -IG
"@115714 is the worst phone service i’ve ever had I HATE it!!!! | @562252 Hi there! This is definitely not the experience we want you to have. We'd like to help. Please, give us a follow and send us a DM. -MK"
"@TMobileHelp Eip is showing me 2 separate prices the regular price when selecting and a different price when checking out. Needing help here | @495424 Hey hey! That sounds super confusing, so let's get it straightened out! Hit me up! https://t.co/3mHIwa3Iyu *JoeR"
@TMobileHelp @115913 ONCE AGAIN service is out.  5:30AM NYC reps DO NOT VALUE customer's time.  I NEED THE SERVICE. FIX THE NETWORK | @141232 @115913 Having a consistent connection is vital and we want to take a look at this. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"@115913 how can I contact you personally? Really need some help from the CEO himself! | @377218 @115913 I've got you covered, Marcos. Thank you for reaching out via DM. We'll be continuing to chat there. https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 @115911 with two promotion Netflix  Oneplus with digits included and being showed video about the deal from your [part 3] | @190918 @115913 We do value you and I'd love to check out your plan with you! Please send me a DM so we can chat! Thanks! *CassyFitzgerald
@115913 @115911 take time away from 68 grandmother day just to rush into sale what seems like a good deal we’re excited happy [part9] | @190918 @115913 You've been through a lot! I'd love to take a closer look into this situation with you! Please send me a DM so we can talk. *CassyFitzgerald
@115913 @115911 really scumming ! I work the retail business for fact was DirecTV sales agent top on team for being honest [part 11] | @190918 @115913 We are here to ensure that every customer has a great experience. I just sent you a DM so that we can assist. *CassyFitzgerald
"@115714 the fact that I have full bars and my phone still doesn’t fucking work | @562538 Hey! We'd definitely like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
@115913 @115911 pull the same stuns is madness well thank you for time and hopefully you are willing to take the time reach out | @190918 @115913 I know this is important to you! I'm here to turn this around! Please meet me in DM so I can get more info. *CassyFitzgerald
"@115714 and make it someone who speaks english as their first language too | @562554 Hey there! Are you still available for a call? Send us a DM, include your phone number and the best time to contact you. -SJ"
@115911 Can someone there please confirm in writing how much my monthly phone bill is? | @562560 Hey Darryn! We would love to assist! Please send us a DM and allow us to take a look at your account to confirm that information! *BrookeK
"changed to @115714 about 10 days. It's been easy, pain free and the billing interface is easy to use & helpful. | @562576 Hello there! We glad to have you as a part of our Sprint family. Is there anything we can assist you with today? Please let us know. - KP"
@TMobileHelp I placed an order yesterday and still haven't received a confirmation email | @562580 I'd love to make sure that you have all the details about your order! DM me and we'll take a look! https://t.co/GfMqTm3Joc *LizRackliff
"Another day another issue with @115714 @sprintcare | @562582 Hey Angelo, what seems to be the issues? Is this regarding the network issues you previously reached out about? If not, let us know. - AM"
"@115911 you lost me as a customer....everyone beware | @562585 Whoa, Elaine! Send us a DM and help us to get to the bottom of this for you! We are here to help and don't want you to go! *BrookeK"
Going back to #sprint tomorrow. | @322890 Hello there! Plz elaborate a little on the issue at hand so we would be able to further assist you. We're always here eager to assist. - KP
"@115913 https://t.co/U7biYkr6Oi | @562588 @115913 We want to make sure you have all the information you need. Let's chat, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 when are jump on demand prices for iPhone x going to be released.... we can preorder the phone Friday but no prices 4 days out? | @562589 @115913 We want to make sure you have all the information you need. Let's talk, send us a DM https://t.co/PbJEgtqanO *JeromyBingham"
@115714 you have been the cause of my anxiety the past two days. I’ll be filing a formal complaint w/corp regarding our local store. | @119416 This definitely isn't what we'd like to hear. Please send us a DM detailing your experience at said store so we can look into this. -AL
"@115714 yalls internet sucks | @562598 Wow! what's going on? What makes you feel this way about us? Please send us a Direct Message, so that we can further assist you. -KF"
Need ⚡️fast and reliable data regardless of cost!! Who’s got it??? @115714 @115911 @115725 @ATT @126302 🤔🤔🤔 | @489792 Hey there! Are you currently a Sprint customer. Are you having service issues? Please let us know. We're always here eager to assist. - KP
"Hey @sprintcare we've getting different answers by chat, phone rep and in store reps.  Is there someone we can talk to resolve a problem? | @562607 Thank you for reaching out to us. How can we assist you today? Please send us a Direct Message, so that we can further assist you. -KJ"
@115913 Bummed - just bought two s8+ dir. from samsung cause TM didn't have same trade in values. No deals on V30 or Pixel 2XL either :( | @153573 @115913 We have many great promotions and we'd love to get you all of the details. Send us a DM and let's take a look together. *ShelbyMartin
"#SPRINT this company just needs to die, the brand sux, the corporate stores are horrible, people have no concept of #CustomerService #Fail | @562634 Thank you so much for reaching out to us, we do apologize that you feel this way. How we can help you? -JM"
@sprintcare is there still a deal on the iPhone 8? | @562658 We would be more than happy to assist. You can visit the following link to view our available promotions https://t.co/OLXF2ShjmN . - AM
"@sprintcare I can’t log into my sprint account 🤗 I um wanted to add mobile hotspot to my plan but I can’t log in | @562665 Hey! Please specify what issues you're having with logging in? Please send us a Direct Message, so that we can further assist you. -NS"
Hi @TMobileHelp - does TM sell or make available customer's current or past location data to third parties? | @205621 Customer security is out top priority! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
@115913 @115911 I still have no service inside my home. $200 a month for nothing 😡😡😡 | @402303 @115913 Having reliable service at home is crucial. Please DM us your address so we can check this out and help: https://t.co/cuEwtd2epS *DanKing
It's cold asf outside & I'm so pissed I'm sweating 😑 I'm finna fire @115911 lil dumb asses up 🔥😑 on God | @562855 Yikes!! What's happening? DM us with details so we can get to the bottom of this! Customer experience is importan... https://t.co/XY6RoOH63Y
"@TMobileHelp Any word on when theT-mobile Note 8 will get the android Oreo update? | @562876 No word as of today, but stay tuned to this great page for any upcoming information: https://t.co/Rr9gquqLgQ #TMOreo *BryceCrawford"
"@115913 slightly disappointed in @115911 today. Been waiting forever for Apple Watch when I can go into Apple store and get one 2day :( | @562878 @115913 We want to turn your experience around and help in any way that we can, Erik. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115913 TMobile put a collection out on me for $30 without first informing me I owed them money - only found out via Credit Karma!! | @371223 @115913 We want to check this out with you and get to the bottom of this. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
"What’s the point in having unlimited if there’s no service @115714 | @562880 Hey there! Let's check on that service for you. Send us a DM, include your nearest cross street and ZIP, so we can further assist you. -SJ"
"@115913 Horrible service. Un carrier must be short for unbearably slow carrier | @371470 @115913 It's super important to us that your service is working great, Rory. Please DM us what's going on and where https://t.co/cuEwtd2epS *DanKing"
"@115911 @115913 Just tried to find out if can port number & establish new service, rep was asking about my current svc. Why? | @562893 @115913 We may have been looking to right fit you into the best service for you. DM us anytime so we can help: https://t.co/cuEwtd2epS *DanKing"
"Dear @115714, my service has been exceptionally horrible the past couple of weeks. Why do you hate me? #ordoiblameapple | @562898 Sounds like something we need to look into. Please send us a DM, along with your nearest cross street address and ZIP code. Thank you. -DS"
"@115911 @115913 that is just bad service and now looking for another provider to set up new service, U were better than this once | @562893 @115913 We'd love to step in and help you out, Alan. Please click this link to send a Direct Message our way: https://t.co/cuEwtd2epS *DanKing"
"@115913 ask me to hold on for a conference call then hangs up or leaves me to explain my situation again | @562903 @115913 We've got your back and want to turn this around for you, Sherise. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
@115913 not only did they try to humiliate me but disrepected me as a loyal customers and when i asked for a manager I kepted being | @562903 @115913 We want you to have a great experience no matter how you reach out to the UnCarrier. Please DM us: https://t.co/cuEwtd2epS *DanKing
"@115913 to go to at&t | @135515 @115913 We strive for world class customer service and don't want to see you go, Christian. DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"We've been with @115714 since 2001 with no problems...until now, the slow data is awful. Might be time to switch carriers. 🙄 @sprintcare | @428072 Thank you for being a Sprint customer! We can resolve slow data, call 888-211-4727 or send us pm here and we can troubleshoot your issues"
"@TMobileHelp when does the TMo Tuesday VUDU credits expire after redemption?  I thought I had till the Monday, but ended up getting charged. | @562952 Thanks for completing that for me. So the last time I see VUDU promotion was Oct 10 th is this the offer you are referring to? *ScottP"
@115911 giving me a “free upgrade” and then charging me the full phone amount😡#switchingbacktoverizon | @562961 It sounds like there may have been a disconnect in communication. Send us a DM so that we can get more information and assist. *JasmineS
"@115913 Your tech support was great but can't help my 92-yo mother get reception even w cellspot. Out of options. Help? | @337457 @115913 Help is here, Lynne. Please DM us your mom's address so we can ensure she's getting the best available: https://t.co/cuEwtd2epS *DanKing"
"I have to leave @115911 because I can’t keep paying a bill that’s higher than my rent. Then no one can explain why it’s high as hell. | @563007 Oh no! Paris, I hear you and I know how important it is to have a consistent, accurate bill. DM us so we can look into it with you. *BlakeT"
@115911 why can’t I do this? Nothing happened but it was redeemed https://t.co/NKSEBKSQ7L | @563050 We replied to your DM and will meet you back there :) *NatalieKelm
"@115714 I have never been treated as rude as I was just now by a customer rep. Been a customer over 6 yrs. I should change 2 another carrier | @563075 Hi William, This concerns me, Please send a Dm so we can address this. -AF"
Still haven't heard from @115714 or @sprintcare Verizon's recruitment is starting to work #helpmeoutsprint https://t.co/63b9Zjuqt2 | @382095 Hello Mary! Lets take a look at the best Unlimited Network in the U.S at the least expensive price. DM us for further details! Thanks! -DD
"@sprintcare I need my essential ph-1 replaced due to the speaker grill issue, however my local store says they don't know anything about it. | @563114 Let's get this issue resolved Jake, please send us a Direct Message, so that we can further assist you. YP"
"@TMobileHelp When I log on the website, I getting an error message 'page not found'.  And I've tried on all devices. #help | @563123 Tech queen is here to save the day! :) Please send me a DM, and I can help. https://t.co/NICrRPn7OP *SierraRichards"
"at this point, i want to go back to my old plan, return this stupid phone, & have @115911 refund all the extra fees, taxes, etc. i've paid. | @363056 Absolutely I can check into that and see what I can accomplish for you today! May I ask where you purchased the device? *VictorNunn"
@TMobileHelp Horrible customer service! | @563142 That doesn't sound like Team Magenta! I'd like to know more and turn this around. Shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan
@TMobileHelp do iPhone x preorders go live at 1201 am pst on 10/27? For JOD do I just call in to get my preorder rolling? | @216681 WHO isn’t excited about the iPhone📱📱 X!!! Shoot me a DM so we can get you all the details you need! https://t.co/nFCVJunANW *DJConstable
@115911 Horrible customer service! Wish you worked as hard to provide great customer service as you do to take payment!!!! | @563142 @115911 I'm 100% here for you and I've shot you a message in DM. I'll meet up with you there. Thanks so much for your patience! *LaurenChan
"@115911 customer service is horrible. Have called 5 times and my simple issue is still not resolved and now I’m unable to call in for help | @563170 Jeremy, I understand how you feel and want to resolve your issue right away. DM us and let's get to the bottom of this for you. *JamieK"
"@115911 This company is very, very, very BAD for small businesses. | @372897 We always strive to provide only the best for our customers, including small businesses. What's going on? DM us and let's talk. *JamieK"
Why cant I activate my @AppleSupport watch @TMobileHelp ? | @563207 I want to make sure you can use that Apple Watch! Please send me a DM so we can get it activated. https://t.co/98fTbXON7k *HeatherPeterson
"My phone still ain't got sent wtf @115911 | @459158 Hey there, Jesus. We'd love to look into your order with you to see what's going on. DM us here so we can check it out. *BlakeT"
"i have to say that being stuck on phone with @115911 has been a really sucky way of starting the work week, after returning from vacation. | @363056 @115911 I absolutely want to get you a resolution here, Ardent. I'll meet you back in DM and we can continue to get a resolution. *MontanaDaniels"
"@115913 Is there any way I can still get the buy one note 8 get one free deal? Switching from Sprint and At&t 😢 | @392485 @115913 While this particular offer is no longer available, we have new deals coming out all the time, checkout: https://t.co/aIZPWLwowe *DanKing"
"My @115911 bill is insane. I’m working just to pay this bill 😩 | @563252 Cizko, I hear what you're saying. If you think something is wrong with your account, DM us and we'd love to take a double look. *JamieK"
@116447 did you know none of your customer service or store assoc know about switch and save 50% off promo??? #help #badexperience | @563268 Sounds like Team @116447 needs to take a look and get this resolved ASAP! Please send us a DM! Pls include your contact number. https://t.co/mZBHaJNs7B
"@139703 Hello,  I switched from Sprint 7 days ago & am having problems.  The bureaucracy is brutal.  I have to decide today if I stay | @563308 @139703 We've got your back and want all to be going well, AJ. Please DM us what's going on. We're here for you. *DanKing"
@sprintcare I called Sprint Customer Service yesterday and was told I could turn the phones in and upgrade to the Note 8. | @563314 This sounds frustrating. Please let us know if you issue was resolved. If not send us a PM. -AL
"@115913 when are you releasing JOD pricing for iPhone X? Seriously thinking about leaving @115911 because no info! 😡 | @563316 @115913 We don't want to see you go, Stephanie. We'll have JOD pricing for the iPhone X available soon. Stay tuned! *DanKing"
"@115911 why do I have to manually pay my account every fucking time when I’m signed up for auto pay y’all stay scamming | @196539 Hmm that's odd, Tino! I hear you & I know that once you set it on Autopay, you don't wanna think about it. DM us so we can help out. *BlakeT"
"@158861 @TMobileHelp 
Am so mad with LG. My 2 month old V20 is broken. Replacement will be sent next week.
Not happy with LG. | @188910 I know they will take care of you! Please feel free to DM us if there is anything we can assist with on the #MagentaSide ! *VictoriaPollard"
"@TMobileHelp any deals on the iphone x comming up? | @245435 Great question! I am as excited as you to see what will come! No sneak peak yet, Stay tuned! https://t.co/s9b5I4qxPp *JamiePitcher"
"@115911, called customer service, talk to your tec guys. He swore on his mother’s grave that the problem would be fixed | @356032 Aw man! DeJa, I hear you and I know how important it is for your texts to go through. DM us here so we can figure this out for you. *BlakeT"
"@115714 must have been hacked, can't log on and their code they send to your phone won't load on the web page?????? WTF? @ATT working fine? | @476754 Hi, I hate to hear you are having issues logging onto your https://t.co/0qT1rLBLtN account, try clearing out your cache, cookies, & history."
@115911 i want to complain the store associate added premium protection for 15$ without asking. now will get charged for one day. | @563486 We take this very seriously and would like to gather additional information so that we may address. Please send us a DM. *JasmineS
I need to switch from @115911 to anybody else cause their service is ridiculously slow 😒😒 & unreliable | @186248 We only want to be ridiculously dependable for you during your mobile moments. Send us a DM and stay part of the family. *JeremyJ
"Let me go pay this bill and go back to @115725 . Cause @115911 is slacking super hard. | @356032 I understand how frustrating that can be, but we're here to get to the bottom of this once and for all! Send us a DM so we can chat! *ElleA"
"@115913 Why is @115911 the only carrier that hasn’t announced iPhone X pricing?!? Do I need to switch back to AT&T? | @351032 @115913 We'll have JOD iPhone X pricing available soon. In the meantime, DM us for EIP pricing: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp I have a question. I know T-Mo has to wait for new gear from Apple, but why Almost three months for back ordered watches?? | @357626 Hey Kenneth, waiting is not fun! I totally get it. Let's chat further, send me a DM here: https://t.co/9IUH5Nit1g TY :) *AmberSellers"
"@115913 How about loyalty discounts? We've been with @115911 for over 10 years now. | @563539 @115913 10 years is amazing, Karen. Send a DM our way and we'll make sure you're getting the best rates available: https://t.co/cuEwtd2epS *DanKing"
"@115913 what's deal for iphone x? I'm on JUMP with iphone 7. Any deals? Pricing? Thanks ! | @563569 @115913 We'll have JOD pricing available soon. For a 24 month EIP, send a DM our way to go over pricing: https://t.co/cuEwtd2epS *DanKing"
"@115913 I am a retired worker, now after 30 years former United States Army Reserve mem.
former Maryland Army.. | @357843 @115913 We want you taken care of on this - shoot me a DM and let's make sure you're good to go. https://t.co/93XwcSKFIy *RayButler"
"@115913 so, Sir.... first Dan King stated that restoration would ocurr but now a customer service rep. says ""NO"" to a Retiree.... | @357843 @115913 We didn't say no - we already turned that back on for you. I shot you a DM and will meet you back there. https://t.co/93XwcSKFIy *RayButler"
@TMobileHelp The My-Account page is down. 502 Gateway error. | @180363 Hey Aziz! We want to make sure that you're able to get into your account. Send me a DM and we'll get started with helping you out! *JamesH
"If only @115911 service was as good as their advertising... I would be happy for what I pay rather than being mad for a service I NEVER get | @563593 Strong service is incredibly important so I hear you, Isabel! Please DM us here so we can look into your connection with you. *BlakeT"
"Dont get me wrong I love @115911 actual cellphone service.  Obviously that's why I have service with them. But the behind the scenes.....smh.  I prolly talked to about 6 people so far.  #unacceptable. | @213509 Hey, Jibri! We hate to hear anything is going on. We are here for you and always want to come to a resolution to ... https://t.co/EtllOCssqA"
@TMobileHelp I just signed up yesterday for your service the speed test on The phone is 17mpbs when I turn hotspot on only .5mpbs for 3g? | @125458 Let's definitely take a look! DM me https://t.co/BXDdporH4e *JenniferRivera
"@115911 I really could use some help figuring out my account issue! @115913 #Frustrated #Help | @563745 @115913 We've got your back, Pete. DM us and we'll make sure all is correct on your account: https://t.co/cuEwtd2epS *DanKing"
@115911 the signal is always spotty whenever I visit my family in #Houston Y'all got to step it up. | @563762 Wow. I typically have great coverage in Houston. Let's take a look at the area in particular. Send us a DM to get started. *JasmineS
"@115911 why am I getting AT&T 4g if I have t-mobile https://t.co/5KIrVN7TEL | @563832 We certainly want to clear up any concerns with your coverage and signal, Milan. Send us a DM and we'll be delighted to assist. *KeithM"
"Aggravated at @115714 because we've battled for nearly a month trying to upgrade our phones and no one seems to know why it won't let them | @563872 Hi! This definitely has called our attention and it concerns us. Please, DM us, so that we can further assist you with this matter. -AM https://t.co/rMApsV8PQY"
"Like why my internet acting slow and I have unlimited data @115913 | @563877 @115913 We want your data working awesome, Tana. Please DM us the address you're seeing this at: https://t.co/cuEwtd2epS *DanKing"
"@115911 made my phone payments on time for a year, time for my 0 down upgrade! | @563880 Woohoo! Upgrading your phone is a fantastic feeling, especially when it costs a lot less up front! DM us so we can take care of you. *BlakeT"
"@TMobileHelp ok my account is in the negatives on tmobile need help | @524875 Hey Tarone, Thank you for reaching out :) Send me a DM and I would be more than happy to go over any questions :) *AnaAliciaCortez"
"@115714, excuse me? https://t.co/Yc4YXyrqwS | @563911 Good afternoon. We understand your concern about this. Please send us a DM, we'd like to share some information with you. Thanks! - WR"
@116447 I’m trying to switch my buddy over but a store refused a unlock phone | @563917 team @116447 here. Please send us a DM with more information and we will happily look into it for you. -ERS https://t.co/rMApsV8PQY
"@sprintcare problems are still ongoing! I need to speak with the rep w/initials SW specifically a woman named Shay. Idc to speak w/ ne1 else | @322744 Hey Alexandra, I don't want you having any problems at all. Would you mind to send a DM elaborating on the issue? I'm here for you! - AW"
"@sprintcare hi my IG is loading very slow! I’ve only had this service one day!!! Help | @322890 We will be more than glad to assist you today. Please, send us a DM with more information about your issue so we can further assist you - VC"
"@115714 y'all service is shitty bro | @563945 Hey there! Are u experiencing any issue with your service? Please, allow us to assist you with this situation by sending us DM. - LM"
"@sprintcare Been trying to speak to a representative on the phone, can't connect to anyone. Can I get a phonecall from someone? | @563959 Hey thanks for reaching out. In order to help, I'd like to call you. What is your call back number, time zone and best time to call? -LK"
"been to 3 @115714 stores trying to get an @115858 watch & they dont have any & if I get it online I have to pay full price...So frustrating | @563960 Hey Chloe, I know it's a device that you'll be eager to have it. I'll like to assist you with obtaining one. DM us to further assist! - AW"
"@115911 why do I only have edge connectivity at Raleigh, NC Airport? | @563975 Let's get a close eye on those connectivity concerns. Send us a DM and we'll take a look at your device & the airport area. *KeithM"
@sprintcare zero phone cellular use available in Chicago area code 60647 right now. I can't call you b/c my phone doesn't work. Pls fix! | @563977 Hey I saw your post about you having issues with your service? Shoot me a DM so that we can look into it. We are here to help. -IB
@115714 sucks bruh 🙄 | @492437 This is not the kind of feedback we want to read form our customer. Send us a DM with more info about it to further assistance. - LM
"Forever arguing with @115911 bc they’re not getting any of my services correct 🤦🏻‍♀️ | @564000 Aw man! What's going on, Alana? We definitely would love a chance to turn this around and make things right. DM us so we can help. *BlakeT"
@115714  can I upgrade my phone now even though it ain’t fully paid off?👀 | @183607 Hello! Depending on the kind of agreement that you have you could be able to. Send us a DM to further assist you! -R.S. https://t.co/rMApsV8PQY
Fun times at the @44271! I would have told you guys earlier but @115911 has next to no coverage in the exhibition halls. | @564037 We wouldn't want you missing out on sharing any moments at the event. DM us and let's see what we can do to keep you connected. *KeithM
"@115714 is the worst fucking phone service to have | @564039 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
"@115911 Trying to be patient - but it's getting to ridiculous - Sorry, VZ was easy. | @348934 We want all of your experiences to be world class. Send us a DM and we'll make sure you can use your Apple Watch flawlessly. *ShelbyMartin"
"@115913 Hello,the zip codes of 77478,77479 and some parts of Sugarland,TX still has weak reception.Tmobile must do something! | @448514 @115913 We want to ensure you're getting the best service available. Please DM us what exactly you're experiencing: https://t.co/cuEwtd2epS *DanKing"
"@115913 can I get my Christmas present early this year? Unlimited high speed data in Brazil? I'm here until November 1st. Thanks 😂 https://t.co/cltTcSdson | @168088 @115913 Hey there, Mark. We'd be happy to chat high speed roaming options. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Terrible service, terrible compan @115911 | @564126 Give us the chance to turn things around here, Deaconess D. Send us a DM about your experience and T-Force will be here for you! *KeithM"
@TMobileHelp hi my s8 screen cracked today how can I get my phone fixed? | @391553 That's heartbreaking to read that! Send me a DM so we can look into our options to get that fixed. https://t.co/D4NKjg57yo *SultanGardezy
@115913 why tmobile charge for Netflix for two line holder with T-Mobile one plan..it’s not free with that plan.. | @564172 @115913 Hi! I'm here for you and I'd love to check out your plan and get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@sprintcare y’all not gon run up though. 😊 | @564212 This not the way we want feeling. Please send us a DM let us converse and see if there is anything we can do for you as you elaborate. -HA
"@TMobileHelp People had problems, including myself, with signal coverage in the Long Beach convention center. We can't let Verizon have this | @564225 No we cannot! Thanks for the heads up so we can take a look at the area! Please send me a DM to chat more about this! Thanks! *ZachReyes"
@115913 Restum @ store 289E added a service i didnt want. And no one seems to know how to fix it. 3 days of Customer service fail! | @564232 @115913 Hi! I'm here for you and would love to work with you to et to the bottom of this. DM us https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp check dm | @126961 Hey, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! 

Please DM me again : ) *TaahirM"
Hey @115911 @TMobileHelp @115913 getting nervous hearing negative reviews ie carrier freedom. Been approved but no payment yet. 😖🤔 | @564279 @115913 Hey Ryan! Let's check yours out and get you an update! DM us so we can get started! https://t.co/3sF8qpf2nx *AlissaFast
"@sprintcare give me my iphone back please. its been longer than two weeks but please. | @564299 Good evening, Sullino! Unfortunately we don't keep the trade-in's like that, they're reprogrammed & shipped off. :[ What's the issue? -CDE"
"@TMobileHelp @158861 will the T-Mo branded version of the V30 have an unlockable bootloader? It so, will it have fastboot commands? | @176410 The bootloader will be locked. Please check with LG for a solution to unlock the bootloader if you're interested in doing so! *PaulPerkins"
@115911 And @TMobileHelp Has pissed me off for the last time today.  After this all gets rectified I may have to consider switching providers.  It's now 7:45pm and I've been dealing with this since 10:08am. | @213509 @115911 I very much care about helping and have just replied to your DM!  Thanks in advance for getting back to me. *PaulPerkins
"@115911 service reliability really sucks 👎🏿👎🏿👎🏿👎🏿 get it together | @564318 I definitely need my service to be top notch, so I get how you're feeling. Hit me through DM, so I can check into your area for you. *JPL"
"WTH is this @115911 @TMobileHelp if my stuff starts going really slow I’m switching to sprint 😤 lol https://t.co/nyvXBCpfl5 | @564331 Slow data is not in anyone's favor! Let's work this out, send me a DM by following this link: https://t.co/oNhjmI1cTs *VictoriaPollard"
"how are y'all so trash? 🤔 @115714 | @564379 This type of comment is concerning to us. Please send us a Direct Message with more details of your issue, so that we can assist you. -RC https://t.co/rMApsV8PQY"
"@115911 When did you guys start punishing people with $8 fees, when their app doesn't work or the website is down to pay their phone bill!? | @564458 Hey Jugvir. Can you please send us a DM so we can get more details on this? We want paying your bill to be easy and stress free *ErikS"
"@115858 whats up with the watches available at your store and not the carriers? Like @115911 why u holding the goods from the carriers!? Smh | @384361 We're not holding back, Angelo! They're just really popular! Send us a DM and let us know if there's anything we can assist with! *ChanneyT"
"@TMobileHelp is anybody there tonight? I've been sending DM's all evening? 😨 | @223510 Well, I got you, friend! Meet me right in the DM https://t.co/P5ACUoUfUE and I got your back from there! :) *ChasityScanlanSevao"
"@TMobileHelp Hey all is the iPhone X going to be on jump on Demand? if so can I pre-order later this week? | @564610 Hey!
The iPhone X is almost here! 😆

Why don't you send me a DM and I'll get you more info! 😄
https://t.co/SErXD4mku8 *CatherineG"
"@TMobileHelp seriously, this is ridiculous. At least say what the issue is. | @564651 Let's get you some answers Debbie! Pls send me a DM and I'll check out your area - https://t.co/kc7O8gvmk3. Thank you! 😊 *ClarrizzeHarkins"
"@TMobileHelp Hey guys, my phone just lost all connectivity. ""Not registered on network"" trying to call 611. Tried rebooting. | @564653 Hey there! Let's get you up and running again and see what the issue is! DM me so we can get started! https://t.co/yZ5k0mtFsX *SonjaKett"
"@TMobileHelp Apple Valley, CA area experiencing no Internet or ability to make calls on all 3 of my lines. Just got a sliver of net to tweet | @564657 Oh no! That's not the experience I want you to have. Shoot me a DM and I'll figure this out for you. 👍 https://t.co/JndQXzqo6y *UsmanArif"
"Hey @115911 @115913 T-Mobile signal not so great in Killeen, Texas. Very spotty all over town. Parents live here and we visit often. | @157691 @115913 Hey! We'd love to look at what's happening out there. You deserve the best! DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"Can’t put in words how frustrated i am with @VerizonSupport, i switched to them 3 days ago and ALREADY want @115714 back | @564743 Well, come on back.  We would love to have you back. -Felicia R"
"RT @115714 are crooks that give bad service and add on hidden fees into the hundreds each year! https://t.co/G5UBOw9g9I | @564778 Oh man! Sounds like you're having network issues! Is it voice, text or data? Please send us a DM, so that I can further assist you. -MM https://t.co/rMApsV8PQY"
@115913 @115911 @TMobileHelp What happened to service?? Did you pay your bills??This is bs!! System down | @564784 @115913 We want you to have access to all of the services you need. Send me a DM so I can lend a hand. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 I'm sitting in a University town outside SILICON VALLEY and unable to connect. Not good! | @564790 @115913 It's important to us that you have a strong & reliable connection, Jeanne. DM us an address to dig in. https://t.co/EdLkYIfmTn *MariahDaigle"
"Now I’m pissed @115911 2mo and your crack team can’t process a simple credit. 5 calls and 2 mo is too long. Thanks for nothing | @564826 Yikes! Let's get you fixed up, Vincent! Send us a DM with details on the credit so we can assist! *ElleA"
"@115911 When T-Mobile offers promotions, yet are empty promises!! I would advise any person concerning switching to T-mobile to not do it! | @564863 We realize how important it is to fulfill our promises, Zdenka. DM us the details. We're happy to help you. *GiselleM"
"@115913 every time I order something from @115911 when it reaches its first scan you text and email saying delivery attempted. | @564869 @115913 We want to make sure your orders are all set. If you have any concerns, just DM me and I'll help. https://t.co/plE6XCdHhz *CharlesOpacki"
@115911 is this true for iphone x ? 🤔 https://t.co/8sirympKun | @119999 I would love to help you out with all the info you need on the amazing new iPhone X! Send me a DM here https://t.co/gU6UH2rJT8 *DanLawrence
".@115714  @sprintcare having some billing issues with a newer account and a transfer. Being charged for a line that isn’t active. Help plz | @564875 Hey! We don't want you to have problems. We'll be happy to help. Please send us a Direct Message, so that we can further assist you. -NS"
"I live in the 1%... problem is, it’s @115714’s 1% difference in coverage on my corp phone... #nodatacoverage | @564900 Let's check on that service for you. What's your nearest cross street and ZIP code? Send us a DM, so that we can further assist you. - MJ"
"Dear @115911 @115913, I'm sick today any way of getting a cape shipped to me since I won't make it into a store? 
💗A Loyal TMO Customer | @564915 @115913 We want to make sure you can take advantage of any great deals that are available. Send a DM my way. https://t.co/plE6XCdHhz *CharlesOpacki"
"@116447 @sprintcare If I preorder iPhone X at 2am from sprint, will it be first available to get product? Don’t want to wait months | @564930 @116447 Team @116447 has confirmed the IPhone X availability will be based on first come first served options. https://t.co/rMApsV8PQY"
Hey @115913 and @115911 I’m in China and one of the 2 phones on my account gets 0 data! Your chat people are BAD...please help! | @564941 @115913 Traveling to such an amazing location requires that you get the connection you need as well. DM me. https://t.co/plE6XCdHhz *CharlesOpacki
"@sprintcare @115714 Why make it hard to port a number back to Sprint? It's like you don't want people to come back. | @173574 Thank you for reaching out o us. We are here to help.  Please send us a Direct Message, so that we can further assist you. -KJ"
"@115911 @115913 just screwed me! 😡😡 | @565043 @115911 @115913 We always want to take the best care of you, Brian. We'll reach out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare is there an outage in my area? I have no service. Can't even get calls or sent texts. This is ridiculous. | @460449 Let's check on that service for you. What's your nearest cross street and ZIP code? Send us a DM, so that we can further assist you. - MJ"
"@115913 I’ve had T-Mobile for a very long time today I had the worst experience of my life with customer service I will be going to AT&T | @565094 @115913 We strive for world class customer service and don't want to see you go, Alex. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"@115913  Good Morning sir.  I have some serious issues i think you should be aware of regarding my service @ tmobile | @565121 @115913 Your experience and service are everything to me, Tim. Please DM us; my team and I are here for you. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 sir,please look towards service in Houston. In some areas, the service is not so good. Many are not using T-Mobile coz of that. | @565123 @115913 Let's check out those areas, Gurpreet. We want the best service possible for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 Very disappointed at T-mobile coverage at Universal Studios FL, Royal Pacific Resort, and Shades of Green in Orlando | @565131 @115913 Let's dive in and check out those spots. We want the best possible coverage and service for you. DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare Are you having issues in the Albany, NY region? Phone went to roaming out of no where. | @565137 Hey! We've received notification of an outage in the Albany area. The good news is our network team is currently on it. Pls bear w/ us. -NL"
@TMobileHelp i haven't had service all morning long for no apparent reason | @411320 That's definitely not good at all Jorge :(  Shoot us a DM and let's chat more to get your service working fast! *KimWilliams
@sprintcare Is there outage or problem in Upstate Ny area? I've lost my signal completely. | @565169 Greetings! How long have this been happening? Are you the only person experiencing this issue? Notify us as such in a Direct Message. -HS
"@115913 Just checking on the iPhone X employee pricing for JOD? I am just wondering if it was announced yet! | @565173 @115913 We definitely want to get you all the answers you need, Brandon. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I'm on a cruise and we  dock in Mexico. How can I tell if my data is ship or tmobile  while we are docked? Carnival Valor | @565193 I would love to go over your network settings with you ! Shoot me a DM and we'll get started! https://t.co/QdMOv35qgk *PeterLabrecque
"Be careful with @115911 they ask for deposit and when you cancel they give you the run around, first you wait 60 days and who knows | @565196 Hey Ramses! I'm all about transparency so I'd like to know more. Send us a DM with details so that we can look into this. *WhitneyJ"
@115913 TMo web site shows no plan restrictions for iPhone 8 $300 offer but rep tells me my plan not eligible. Seems deceptive IMO. | @565210 @115913 We want to make sure we're 100% on the same page about this sweet offer. Please DM us: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp I have not had service since 4:00am. This is highly unacceptable. I'm switching carriers ASAP. You guys are just awful. | @565240 Oh no! We want to keep you connected. Don't leave! Shoot me a DM and we can get started! https://t.co/gLqwX4nHy4 *MontanaDaniels
@115911 Take the L...your service reliability is looking sad in comparison to Verizon and Sprint..they're still your daddies | @565240 You can check out how our service is dominating here https://t.co/giZS6K0Zfl. I'd love to DM if you want to chat further. :) *MontanaDaniels
@115913 I'm very upset with your reps right now. I lost my Napster when I changed plans even when told I would not after asking. | @565260 @115913 It's important to us that you're on the plan that best fits you. Please DM us and we'll help: https://t.co/cuEwtd2epS *DanKing
@115911 why am I paying for 4GLTE but I never receive 4GLTE service!? | @565286 Whoa! This is serious! I'm all about getting what I pay for so I get it. DM us so we can check this out for you ASAP! *WhitneyJ
@115913 anyword on what's going on with service? I have to keep rebooting my phone | @565289 @115913 Having reliable service is crucial. Please DM us the address you're seeing this at: https://t.co/cuEwtd2epS *DanKing
"@115911 @10568 This app actually works right? Always seems to be down. https://t.co/aixhLOoNFr | @565292 Eric, this is not the #GetThanked experience we want you to have. DM us and let's see what we can do to resolve this for you. *JamieK"
"@115911 could you please let me know why my Apple Watch is under a different number than my iPhone on my plan? | @565298 Because your Apple Watch is connected to a different line on your account. If you have questions, DM us and we'd love to explain. *JamieK"
"@115913 what is up with your network lately? It seems slower than 3g was a few years ago. | @565302 @115913 We want to make sure your service is working amazing, Mario. DM us what exactly you're seeing and where: https://t.co/cuEwtd2epS *DanKing"
@115714 y’all annoying af. I’m not in Canada. https://t.co/n1HfMOUAqx | @565309 Hello! Thanks for reaching us. we would like to take a look of your concern and get a better understanding. Please DM us and follow us. -JS
"@115911 I have TM-AC1900 router from T-Mobile. No new firmware released in years. With KRACK will you address this? | @565326 Santosha, we would like to gather a few more details from you. Send us a DM. *KaeW"
Also fuck @115714 for sending me a replacement phone that has a 30 minute battery life. | @565327 Hey! Replacement devices from Asurion come w/ a 1 yr warranty with no charges. Plz visit a Sprint Repair Center. https://t.co/X1DpDgk1EU -NL
@115714 @sprintcare will Sprint stores have iPhone X in stock on Friday? | @565334 Preorders for the iPhone X will be on 10/27. They won't be avail in stores at this time. Ck our site for official updates & announcements.
@115913 @115911 @TMobileHelp  how does TMobile serivce work without simcard? Why charge first time port in cust for simcard??? | @388336 @115913 We're here for you and would be happy to help out. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing
"@115714 y'all pissing me off too. | @565350 Wow! Why do you feel this way about us? Kindly elaborate on the issues you're having. Please send us a DM, so we can further assist you. -SJ"
"This is the first time I've ever been angry at @115911. You guys failed spectacularly, congrats, you're just another carrier. | @565356 Woah what happened, Brian? We're here for you and certainly don't want you to feel this way. DM us here so we can make things right. *BlakeT"
"John how can I join the Tmobile network and get this awesome discount?? https://t.co/GjTBAmQOQ4 | @501149 You can get started online at https://t.co/9cBIeO8j44, at your local store: https://t.co/PiPSI4hjzv or by calling 1-800-TMobile *DanKing"
"@115913 Want to switch four lines to @115911, but want to preorder iPhone X. Possible? | @565439 @115913 The iPhone X preorder will start on October 27! You can start the process of getting service then too! https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp So. Is Popular Mechanics sold out or something? | @565454 Good morning Matt, and thank you so much for hanging out with us today here at #TForce DM me. https://t.co/0nc0PsTZf6 *CamiCutsforth"
"@115913 hello John this is Victor a valued tmobile customer for 10 yrs and I am having a serious issue with a missing payment in my acct | @565457 @115913 I absolutely want to get this all sorted out for you, Victor. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 hi my bill isn’t due until the 28th, but I got no service out of nowhere?? I’m not the only one with this issue either. | @565469 Hey Vanessa. We'll gladly look into your service with you as I know how important it is. DM us here so we can check it out. *BlakeT"
"@115913 what about people who traded in for the iPhone 7 that are on bill credits do we get the balance forgiven as well? | @565515 @115913 Let's dive in and make sure you get the best possible deal on an upgrade, Jordan. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Why does it take 3 months to get a warranty exchange? @115911 @115913 here is my side of the story.. https://t.co/POwxFl6Dvb | @139789 @115913 I want a working phone in your hands as quickly as possible, Andre. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115913 Noticing very slow speeds/poor service in my area. Any known issues in the DMV today? | @565543 @115913 We only want the best possible speeds for you; we're on this and we'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
@115714 employee w/ stolen phone has access to all personal info and confidential client info from job at law firm @116447 | @527222 Team @116447 absolutely wants to fix this and re-build your trust by turning around this experience. Please DM us! https://t.co/YUBLk7AhzV
"I’d like to do an upgrade @115714 but none of your stores have the inventory that I’m looking for! Not everyone wants to get the iPhone 8 😡 | @565568 Hey, happy to hear you're thinking about upgrading to a new device. Great isn't it? =) What device are you interested in? -KA"
"Oh @sprintcare you’re the worst. Yet another monthly bill when I should have had cancelled service as of 10/4 & NO bill. #itsnotmeitsyou | @167649 Hi, I am showing we explained the remaining balance and we were never provided a confirmation number to resolve this.  PM us with # to fix."
"@115913 another pathetic experience with customer service. 20 minutes hold 45 minutes explain 7x when asked 2 trans 17 on hold hang up | @455875 @115913 We always want to provide the best possible experience for you, Aaron. We're here for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I have a question about the iPhone X pls | @565611 You came to the right place! Send a DM my way and I'll get you all the details you need. :) https://t.co/senzSt6Dl2 *HillaryTurner
@115714 Just missed a phone interview because of a dropped call. Can't wait to switch over to a REAL carrier | @565630 I hate to hear you are having dropped calls!  Use the mysprint app and report them to the network engineers!  I hope you still get the job!
@115911 about to lose a customer if I can't get a new iphone without breaking the bank!!! I need help please | @565639 Hey Daniel! I'll meet you back in DM so we can go over options. Phones aren't cheap so let's see what offers we have for you. *SonjaKett
@116447 @sprintcare @115714 I AM TRYING TO REACH CORP IN REFERENCE TO MY BILL. I HAVE MOVED ACROSS COUNTRY & I AM LOOKING FOR A JOB | @270563 Sounds like Team @116447 needs to take a look and get this resolved ASAP! Please send us a DM! Be sure to include a contact number! https://t.co/zI0d6tZL9W
"@115911 your mytmobile site has been down for over a week. Haven't been able to access it through the app either. | @565652 Hey Ndeye, let us take a look at what's preventing you from accessing. DM us, we want you to manage you account when you need it. *JoanO"
"@115911 I have chip data used October 2017 USA, I can put more credit in it to use trip to ASIA | @565682 Hey Volnei, we'd be happy to answer all your questions and give you the best option. Please DM us with more info, we're here to help. *JoanO"
"@TMobileHelp How do i trace an unknown call? I keep getting these AMEX spam calls and I want to report to the FCC. | @565691 I wish we had a way, however, we can look into other options for you! DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin"
"@115913 I’d love to move from @ATT to TMobile but we have little coverage here. Help! | @565698 @115913 We'd love to see you on the UnCarrier, JD. DM us and we'll check out the coverage where you're at: https://t.co/cuEwtd2epS *DanKing"
"Why do you lie @115911 ""3 bars of LTE"" and I can't even check my email. This tweet probably won't even send. https://t.co/QJ9Li08wF5 | @565702 Hello Adrián. Let us make sure you can always stay connected and up-to-date with your emails. DM us, we're here to help. *JoanO"
@115911 can’t even make calls not use the gps (getting lost in Montana) . I’m at an airport and T-Mobile has no reception?!!! https://t.co/1QKKzvNdNK | @565714 Hey Siftly! I'd love to look into your connection with you as I know how important it is to you. DM us here so we can help out. *BlakeT
"@115911 So frustrating! Just switched from Verizon, SIM card sent to wrong addr, store says new one costs $25. #UnCarrier, indeed | @565718 Nik, we're so grateful to have your business. You only deserve the best experience with us. Shoot us a DM and let... https://t.co/1RK1TmkCvr"
"@115913 @TMobileHelp @118272 The replacement phone is not in stock call back in a few days is not an acceptable answer. #refund | @376243 @115913 Hey there, Charlie. We'd love to step in and help in any way that we can. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115913 | @565719 @115913 We're here for you and would love to check this out, David. Please click this link to send us a DM: https://t.co/cuEwtd2epS *DanKing"
Pardon me @TMobileHelp I havent been able to do anything on the network since 8am besides txt...had to find a hotspot just to reachout. Help | @565720 Oh no :(  We can't have that at all!  Shoot us a DM and let's get you the service you've been missing out on and quickly! *KimWilliams
@115913 Lifeline program a joke. Submitting application third time. New info need each time by letterT-Mobile=phone. Old info not good? | @565747 @115913 We want to turn your experience around. I appreciate you discussing the details of the program in DM. See you back in DM. *EricPayne
"@sprintcare if I'm upgrading my phone with the iPhone forever plan to an iPhone X, can I get the $350 discount? | @198740 Yes you can!!! With our $350 Off iPhone 8, iPhone 8 Plus or iPhone X with Select Trade In promotion. DM me for more info. -Resolution Sup AM"
"@115913 After TMo offer to help with our daughter's data while at int'l school, they ultimately just cited policy and told to leave TMo😔 | @373462 @115913 We want to check this out further and make sure we go over all potential options. We'll be meeting you back in DM ASAP. *DanKing"
"@115913  I need to know is this how you guys are treating long time loyal customer? T-Mobile customer service is going downhill. | @376653 @115913 It's super important to us that you have a working phone, Rodreka. Please DM us so we can step in and help: https://t.co/cuEwtd2epS *DanKing"
"@115913 Im highly disappointed with the service that I am receiving from @115911. It is absolutely unacceptable. | @565803 @115913 We want to turn your experience around, Melissa. Please DM us what happened so we can help: https://t.co/cuEwtd2epS *DanKing"
@115911 @TMobileHelp #illegal. Allowed me 2 enter #drawing then said my name was taken out because I didn't purchase #phone  @47101 | @565812 Hey there Summer!  I would  be  happy to assist!  Can you follow  this link https://t.co/oNhjmI1cTs and shoot me a DM? *VictoriaPollard
"Gotta dig @118272 rep. Did you read policy we don’t guarantee anything. Heck of a job there @TMobileHelp | @376243 We are here to help, I've sent you a DM with some information. I hope to hear from you soon https://t.co/PbJEgtqanO *JeromyBingham"
@sprintcare Any update on the inability to use LTE? Why do I always get LTE esm - x emm - 12 error? | @549031 Let's check on that services for you. Please DM us to further assist. - EG https://t.co/rMApsV8PQY
I'm starting to develop a love/hat relationship with @115911 as of lately! I feel disrespected | @565839 Oh no! I definitely don't want you to feel that way and I'd love a chance to make things right. DM us here so we can help out. *BlakeT
"@115913 will there be any iPhone X discounts for current T-Mobile customers? | @565841 @115913 You know it! Checkout our iPhone promo that will apply for the iPhone X as well, here: https://t.co/LfKlxD4wcr *DanKing"
"@115714 really Sprint!!! I've been going through your automated system to speak with a live person and it's not an option 🤔 | @565849 Sorry for the delay in response. How can we be of assistance today? Please send us a Direct Message, so that we can further assist you. -JE"
"Hey @115911 false advertising I have t one plan but can't get Netflix. That was a waste of time with your rep.  Even she didn't know why | @565859 Hey Matt, if you got your plan on a promo, it wont be eligible since its already discounted. DM us and we would be happy to check! *MelJ"
"When you get lied to by multiple customer service reps... so done! @sprintcare @115714 | @565871 This is definitely not the way we want our customers to feel. Please send us a Direct Message, so that we can further assist you. -JE"
"@sprintcare quite the shame I'm having so much trouble
Hooking up a new phone to my service, it's like you don't want my $$$ | @565874 As a valued customer, we wud love to look into this. Please send us a Direct Message elaborating, so that we can further assist you.-DD"
"Really? @115913 
@115911  just ensured that I’ll be late to the game for pre-order now. No iPhone X for me on 11/3 I guess #Frustrated https://t.co/MTfQfFSqRr | @565906 @115913 You can pre-order without the iPhone Upgrade program through Apple on 10/27 or through us. DM us anytime: https://t.co/cuEwtd2epS *DanKing"
"2 different accounts same result @115911 if I want to upgrade Fri I’m basically paying for the entire phone... new carrier to get X then https://t.co/zmwlgmmq2I | @565910 Hey Darth, I'm sure there's something we can do. We want to make sure you upgrade to the phone you want. DM us, we're here to help. *JoanO"
".@115913 .@115996 .@565920 I presented my ID to T-Mobile Chinatown Washington DC they would not let me change my number 757 area https://t.co/wqk4Ogk5he | @395294 @115913 We'd be happy to help you out, Peter. Please DM us and we'll check this out with you: https://t.co/cuEwtd2epS *DanKing"
"Why are you guys so unhelpful and still trying to cheat me with these bills, how about you give me back my damn iPhone 4 @115714 @sprintcare | @565935 This is not the perception we want you to have. Please send us a DM with details of your situation and follow us so that we can respond. -JR"
"Soo frustrated with T-Mobile. It's almost a year and my bill still is not fixed. Grrr @115911 | @565940 Hey, Penny! I understand the importance of a reliable and affordable bill! Please send us a DM, and we'd be happy to assist! *KellenF"
@TMobileHelp My new LG V30 has a dead pixel and a lot of screen grain at low light. What do I need to do to exchange it for a new one? | @565945 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSu5uTH *TreBrewbaker
I promise you @115714 is the shittiest service I’ve ever had smh I’m ready to launch my phone | @490655 This is not the type of feedback we'd like to hear. Please send us a DM so that we can further assist you. We're here to help. - CE
@115913 I had a warranty exchange that was sent back in June and it had just been processed October 2. | @566005 @115913 We want to turn your opinion around. Please DM us what's going on. We're here for you: https://t.co/cuEwtd2epS *DanKing
"BTW @115714 : Your Puerto Rico recovery is still on traction... (and yeah, I'm on private WiFi now). | @566010 Our technicians are working around the clock to have all service restored throughout the island. We thank you for your patience. -SD"
@115913 Please allow me to give you a brief overview of what I’ve had to go through over the last 5 months | @566005 @115913 Help is here. Please click this link to send us a Direct Message so we can get started: https://t.co/cuEwtd2epS *DanKing
"@115913 I really want a Pixel 2, but I'm already your customer. Just 1 person, who doesn't need a new line... Can you cut us a deal? | @566012 @115913 You can still totally bring an unlocked Pixel to T-Mobile without adding a line, the promotion however would require a new line. *DanKing"
"well I updated my phone and now it just keeps turning on and off not doing anything and my phone provider say I need to drive towns over just to get it fixed....... thanks @115858 @115911 | @566014 We certainly want to make sure you've got a fully functional device, Thompson. DM us so we can figure out a solution. *KeithM"
".@115714 is a LIE!! The salespeople told me 2yrs ago I was leasing to OWN my phone & lease is up & now they’re saying I owe $187 to own it!! | @377581 Hi there, We saw your tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - AP"
"@sprintcare I upgraded my phone then returned it 2 days later paid restocking fee now sprint won’t refund upgrade fee #sprintsucks | @378561 Hi there, this is not the type of feedback we like to receive. Please send me a Direct Message, so that I can further assist you. -MC"
@115913 @125652 I know u both listen to cust feedback. Why can't the cust add intl calling plan without upgrade to One Plus | @566130 @115913 Hey! I want to make sure you're getting the best option for you! DM us and we'll check it all out! https://t.co/3sF8qpf2nx *AlissaFast
"I’m in Tucker and I have all of my bars .... I need @115911 to make this happen in Norcross too  ASAP! | @566202 Hey Sondra! Love hearing you have full service, but we want this to happen everywhere! Send us a DM next time and we'll take a look *ErikS"
"@115913 long time cust, 1st time I've had poor cust serv, need a sup who will actually help instead of talking over me! Plz help | @566203 @115913 We want you to only have the best experience. Let's get this back on track. Shoot us a DM: https://t.co/L9uPTsADYS *AndrewPelton"
Imagine asking a PHONE CO's help dept to call you. If its @TMobileHelp not gonna happen | @376243 You deserve the absolute best and we'd love to turn this around. We see that we've been working in DM. We'll meet you there. *ShelbyMartin
"Just had a conversation with the corporate office of @115911 & they basically lost a customer. They do not care or value their customers | @566242 That's the last thing we want you to feel, Biancco. We value and respect all our customers. What went wrong? DM us, we can change it. *JoanO"
"I'm so tired of @115911 definitely the worst service I have ever experienced & it's sick I'm paying them this much monthly 😴 | @566269 We only want you to love your service with us! If you have questions about your account, DM us and we'd love to take a look. *JamieK"
"Need help friends. Who has the best and customer friendly international roaming rates?
@ATT @115714 @115725 @115911 @115913 | @532516 @115913 Hey! We'd love to go over all the details with you. DM us so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115714 is there any word on when or if the LG v20 will be getting the Android O update? | @566270 At this time we don't have any information as to when the LGv20 will be getting the Android O update. We rally hope that you understand. -AA
"@115911 how come iPhone 7 isn’t on jump on demand? | @566271 Good question, JOD has the newest flagship devices and a few smartpicks. We are glad to check out your options if you send us a DM. *JPL"
"I want to be in a @115725 commercial. Can you hear me now @115714 ?

#Verizon #Sprint | @558588 Hey there! Are you a Sprint customer? Do you require assistance? Please send us a Direct Message, so that we can further assist you. - RA"
"@793-Mobile @115913 so I’m looking at getting a google pixel 2 XL and already have T-Mobile, how should I go about this? Thank you 👍 | @566312 @115913 Hey! Great phone! You'll need to purchase from Google and then check out our offer here: https://t.co/p6mO5J54pZ *AlissaFast"
"@TMobileHelp I have urgent issues needing attention npw.  These stem from hilurricane Irma, FEMA, and the hospital. | @484307 We're here for you! I'm seeing your DM and will be meeting you back there shortly. Thank you! https://t.co/Qz0L1xpZB7 *MikePerez"
"Not looking forward to being on the phone with @115911 customer service cause I've lost service all day. I pay almost a 100 for what? | @566327 Kelly, rest assured the team is on your side and always here to assist. If you prefer talking via MSG, we're always a DM away. :) *JamieK"
"@TMobileHelp My.t-mobile is down?  please tell me its to prepare for iPhone X orders on Friday!  CANNOT have crashes. must. have. iPhone X | @566334 The iPhone X launch will be great, we're ready to go! Reach out by DM if you have any questions: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
"Hey @TMobileHelp I know you’re offering up to $300 to trade up for the iPhone X on an EIP, but anything for outright retail purchases? | @270927 Hey there! I’m so excited for the new IPhone release! I want to make sure you’re getting the best deal possible i... https://t.co/VGqLI7pFXp"
"Thanks for nothing again @115714  13 year customer waiting until last contract ends to jump ship. Useless customer ""service"" | @396996 We hate to hear that the CS was less than helpful, Ron, can you send us a DM with specifics so we can address the issue please? -CDE"
"@115913 Mechanic just told me my SyncUP Drive caused a short in my car and also damaged some cables. Now I have to pay $300 to fix this. | @566368 @115913 That's certainly not what I wanted for you, Anthony, and I'd love to check out your options. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Got a welcome kit. Trying to sign up for an account before I change my sim card, but site won't let me create an account. | @566372 We're so glad to hear you got your welcome kit! Please DM me here and I'll make sure you're all set: https://t.co/EoqAVShpFT *AustinWebb"
"@TMobileHelp there's something going on here, how's this possible? https://t.co/6UKYUIgQzk | @373195 Great question! :) I'd love to find out what's going on with your data! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
@TMobileHelp did T-Mobile outsource of their customer service calls. I really enjoyed talking to reps from all over the US | @566377 Hey! We have experts around the world! But feel free to DM us if there's anything we can do for you! *AlexKimbrell https://t.co/GefRnVHVqu
Does anybody have the T-Mobile fraud dept. # apparently they’re harder to get in touch with than the Pope. @115911 @115913 | @566385 @115913 Hey! We're here for you and would love to get more details. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"Half my texts aren't coming through but can't tell if it's @TMobileHelp @122609 or @134924 that's at issue. | @268079 Oh no! I want to help with this, so thanks for reaching out! Please follow this link here: https://t.co/rAosiBSeqZ to DM me! *PaulPerkins"
@115913 I have never been so angry about something in my life than I am today. This is how you handle these things. Loyalty means nothin | @380521 @115913 Oh no! I want to make sure we do all we can to take care of you here. DM us so we can get more info. https://t.co/3sF8qpf2nx *AlissaFast
Worst #CustomerExperience ever @115714. After 17 years I'm ready for change. Thanks for making that choice easy. | @566426 We'd hate to see you leave! Allow us to turn this situation around. Send us a DM so that we can further assist you. - YD https://t.co/rMApsV8PQY
@115911 think theyre slick raising my phone bill by $1.05 without any prior warning! That’s a $12.60 per year increase 😐😒😒 | @566445 We definitely don't want any unpleasant surprises on your bill. DM us & we're more than happy to look into this if this is a concern *ErikS
@115913 @115911 so I messaged tmobile about a $200 text last month and was told by support to ignore it but now you guys are charging? | @566446 @115913 Hi! I'd love to check on this and get it sorted out. It's important to have an accurate bill. DM us https://t.co/3sF8qpf2nx *AlissaFast
"The absolute worst @115714 | @566470 Wow, that’s terrible. What makes you feel this way? Shoot us a DM. -DJ"
Lowered my cable bill...#Sprint I'm coming for you #too high | @566471 Hi There. Are you a Sprint customer having billing issues? -EG https://t.co/rMApsV8PQY
"Since when does @115911 charge $27 for a SIM card? That's a sick joke. Way to profit off your ""valued"" customers. 😒 | @566477 We occasionally have to adjust the SIM pricing but, there are upgrade options that avoid this cost. DM us so we can provide details. *KeithM"
"Mannn @sprintcare @115714 keeps failing me with these spam calls and texts — hey @115990 @115725 will you take me back? 😓 | @566479 Hey! Let get this resolved. Please send us a Direct Message, so that we can further assist you. YP"
"@115714 I went around telling people your service was good and now it's shitty af, thanks for making a liar out of me | @566481 Oh no! This is not the way we want you feel. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"@115911 to T mobile I've heard that you have changed JOD. And wanting downs I've been with you for 14yrs. I think it's BS. (Loyalty) right! | @566484 Appreciate the feedback and your 14 years as a customer. With the cost of some flagship devices going up, there i... https://t.co/jk2aGIYet5"
@115911 stinks. Going back to @ATT | @381418 I know the value of your time and want to make sure we address your questions. Shoot us a DM so we can get you taken care of. *JPL
"@115911 I’ve been working with your customer service dept for over a month trying to get a refund on a phone case. Please help 🙃 | @566521 Let's see what we can do to assist you and find a solution, Whitney. Send us a DM with more info and we'll be with you ASAP. *KeithM"
@115913 @115911 why no service in the Hudson River tunnel to Penn Station?  ATT and Verizon both have service. https://t.co/2mb5ssi8a5 | @157633 @115913 Staying connected is imperative! Please send us a DM so we can check this out with you. *CassyFitzgerald
@TMobileHelp Hi! I was wondering when my next available JUMP! Upgrade was? | @566528 Thanks so much for reaching out! Jump upgrades are always exciting! I see you sent a DM! I will reply to you there! :) *ChrisTarbox
@115911 you gotta be fuckn playin w/ me rn 😡😡😡😡😡 | @560589 👀 Why would we do that Queen? Send us a DM and spill the tea. *KaeW
@TMobileHelp Need help please | @566545 We are definitely here to help you tonight! I see you already sent us a DM thanks so much! I will meet you back t... https://t.co/yGbHt2kjuQ
first page of @115714 customer service handbook https://t.co/1GmReahtFh | @330038 We'd hate to lose you as a valued Sprint customer. Please send us a DM so we can work on turning around your Sprint experience. -JR
"@115911 has the worst customer service I called the customer svc # & they tell me to go to a store I go to a store & they cant help either | @512834 Oh no, Thania! I'm sorry about this experience. Send us a PM and let us know what you need assistance with, we got you! *ChanneyT"
"totally regret switching over to @115911, every month I have to call and remind them I signed up for the $35 per line deal--fix invoice. | @566588 Bill consistency is something we always want you to expect from the UnCarrier, Connie. DM us so we can work together on this. *KeithM"
"@TMobileHelp are you guys going doing any deals for trade ins for the iPhone X? | @566594 Thank you so much for reaching out to us about the iPhoneX! Shoot me a DM, I would be happy to help! https://t.co/hzjqSun5Lf *TreBrewbaker"
"Hey, @TMobileHelp is the @122986 Pixel 2 available on our awesome network or nah? @115911 | @566629 Hey there, Danilo! The Un-Carrier has all you want and more! Please send us a DM to discuss📱s  ! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
Damn us JUMP @115911 customers are getting the short end of stick on this iPhone X down payment. I wish I was on jump on demand 😭 | @231232 Hey there! Thanks for reaching out to T-Force!! Please send us a DM if you have any questions that we can help you out with :) *PennyC
"@115913 if I switch on the 1st to t-mobile, any chance you can pay off the $180 phone bill?  I own the iPhone now and it’s unlocked. | @278804 @115913 Hey! We'd love to check out your options to switch. DM us and we'll get more details! https://t.co/3sF8qpf2nx *AlissaFast"
"I really hate @115714 | @566726 Hey! Are u experiencing any inconvenience with your services? If yes, send us a DM with more information about it to further assistance - LM"
@115714 YOU ARE THE SHITTIEST COMPANY FUCK YOU | @566730 This isn't the feedback we like to receive. Please DM us with details of your situation and follow us so that we can respond. -JR
"I always get mad when I pay my phone bill and realize how trash my service is 🙄 #sprint | @566740 Hi there, these are not likely the feedback we like hearing. Please send us a Direct Message, so that we can further assist you. -SH"
@TMobileHelp can someone answer a dumb question for me please? :) | @566763 Hi there! No question is a dumb question :).  Please meet us over in DM and we will answer any and all questions for you :) *PennyC
@115913 @115911 Been trying to do a JOD upgrade for an hour. No progress just lame excuses. No sys problem until just now?! Really?! https://t.co/2IcZV6Fy6q | @566786 @115913 Thank you for working with us in DM to JOD upgrade to the Note 8. Lets continue to work together in DM to complete this. *EricPayne
"@115911 explain how water got in my note8 (what t-mobile rep said) causing it to malfunction, when I never keep it around water?Go | @566795 I know you want to make sure you are getting accurate info. I assume they looked at the water damage indicator. S... https://t.co/r2rYkCC4XG"
"@TMobileHelp i used the the free netflix code and still got billed for netflix how does this work? | @566802 Hi Steve! Thank you for reaching out to us, shoot me a DM let's take a closer look at that for you https://t.co/zMHlDmwgGJ *VictorianLang"
@115714 I hope there will not be a problem with your website on Thursday this will be my first time EVER preordering a iPhone | @423044 Hey! Know more about pre-ordering through: https://t.co/wT3JORgXVM We also suggest you to pre-register at: https://t.co/UjylmnrbkV - FL
"@115714 service suckssssss.  It's horrible. I can't wait until my fucking contract end!! | @156509 Hello there! We'd definitely like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"I am literally 50 feet from a sprint store...and I am roaming. Straight #trash @115714 #nevershouldhaveswitched! | @566831 Hey there! This concerns us. Please give us a follow and send us a Direct Message, so that we can review this together. - RC https://t.co/rMApsV8PQY"
"I am literally 50 feet from a sprint store...and I am roaming. Straight #trash @115714 #nevershouldhaveswitched! | @566831 @115714 We've been trying to Direct Message you back without success. Please go to our profile and hit “Follow”, so that we can further assist. - RC"
@115913 why doesn't the site show pricing for the Iphone X? I would like to know what I will need when I go online Thursday! 😆 | @566832 @115913 Hi Josh! We'd love to check out your options to get into the new amazing device. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"T-mobile has the worst customer service ever @115911 . | @566848 We want you to have the best experience with us, Jessica. Send us a DM and let us know what happened. We're here for you. *RickK"
"@115913 15 year customer @115911 given the runaround dept 2 dept over 2 hrs on the phone and nobody could help. Sad day @115911 | @566855 @115913 Hi! I'd love to work with you and get to the bottom of this, Jerry. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp curious can you purchase a ZTE Quartz from T-Mobile and use it without adding another date line. Used my moto360 this way. | @566860 You're on the right track! DM me so I can make sure your plan on that line is eligible for the promotioN! https://t.co/NDZulBnDGq *PhungDao
"Just got the October Android security update for my LG G6. What a quick turnaround! Thank you, @158861 & @115911 ! Keep it up! | @566862 That's what we do! Security is one of our top concerns, so we've always got your back there! :) *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp Pixel 2 50% off not eligible on my Simple choice plan even after adding lines!! The website says Simple choice plan is eligible | @566880 Hiya there! U may need to add a qualifying unlimited data feature.  DM me & let's see if that's the issue! https://t.co/NDZulBnDGq *PhungDao
@115911 WHY AM I PAYING YALL $50 A MONTH FOR UNLIMITED FOR MY DATA TO GO OUT BEFORE IT'S DUE I JUST MISSED AN ASSIGNMENT DEADLINE THANKS. | @566893 Oh no! Let's get you back online stat Ariel! We can't have you missing anymore deadlines Ariel! DM us. Let's figure this out. *KananiB
Wth @115911 my text are not going through to my daughter at UCSD! Not cool 😡 they go through to the rest of family? | @566895 We need to make sure that you can stay connected with your daughter! Please send us a DM and we'll get this worked out. *HeatherSaenz
@sprintcare why my data slow as fuck? | @566899 Hi there! We would be more than glad to assist you. how long has it been happening? Please send us a DM to further assist you. - LP https://t.co/rMApsV8PQY
"is there an unlocked iphone for sale anywhere in spfld? im super desperate and @115911 always gives me the run around. | @154907 We can help you get a hold of an iPhone Gabby. Although they may not be unlocked, we can help guide you through t... https://t.co/PN9yziDtHn"
Hurricane Maria help us https://t.co/jf98R2BUEJ | @399186 I hope you and your loved ones are safe. You can check out updates here: https://t.co/XJgx0kqijK DM me with any questions. *HollyAdams
"Why are you so slow? @115714  😡😡😡 | @566933 Hi there! Let's work together to get this fixed. How long has the issue been happening? Is it related to voice, text or data? - AP"
"@115714 some from account services had better reach out to me or I'm going to loose it! | @166486 Hi there! Simultaneous Voice and Data (SVD) on a phone is available when connected to Wi-Fi, and at times on Sprint's data networks. -JA"
"@115913 20,000+ people move into Plano Tx to work and how many bars do they get?  Zero!  @115911 leaves @50399 hanging. | @566951 @115913 We'd love to take a look at your specific location out there where this is happening. DM us! https://t.co/3sF8qpf2nx *AlissaFast"
"So, I’m on the phone w @115911 telling them about my calls constantly dropping and my call drops 😒 this is not what I pay for 😩 | @260804 What's a Princess without her working phone, Honey B? 💘 Send us a DM & we can make sure you can answer when your Prince calls. *TarynS"
"Is the @115911 service usually down more then once a month, or only once a month for like the hours of the day when we need it the most? | @566989 Keeping you connected is a top priority, Moshe! Send us a DM and let us know what issues you've been running into so we can help! *KeithM"
"Over 18 months if speed issues in the same area, and now <1Mbps. Time to leave @115911 behind. ✌️ https://t.co/jf53AQPQr0 | @566990 We wouldn't want to see you go, Brian. DM us anytime and we can pick up where we left off so we can work with you further. *KeithM"
"#HR4HR .@TMobileHelp please send link to reset password I have been hacked https://t.co/hxA21Ko2cz | @566232 Hey Peter, we take stuff like this very seriously! Send me a DM so I can get you back in. Thanks! https://t.co/VPw2v7TEeD *HiginioAguirre"
"And all I wanted to see is if I was eligible for an upgrade. Didn’t even finish my sentence and he was telling me no. 😂 @115714 | @566995 Hey Steve! We apologize for the previous experience that you've had. Please send us a Direct Message, so that we can further assist you. -MM"
@115911 confused about this weekend magazine offer... No where does it say it's free and when u go to sign up it says it's $5.99 an issue. | @567001 I definitely get why you are confused because it is a free year subscription. Send us a DM so we can check into what's going on. *JPL
This is why I'm about to leave @115714 https://t.co/3gYfemh89T | @155609 Oh no! That's not the experience we want you to have. Is this happening in one or more locations? Please DM us to further assist you. -EM
@115913 so many crazy tales going around about the pricing for JOD and iPhoneX. Care to give any insight? | @567032 @115913 Let's get this all straightened out for you. Send a DM our way and we'll lay out all the details. https://t.co/lH0SH5fy2m *MikeRice
Wonder if other carriers lie to their customers like @115911 does. This the last straw with them. | @348478 Let's get to the bottom of this Luis. Send a DM my way and I'll make sure this is taken care of. https://t.co/gA53lP8L6T *HeatherSaenz
@115913 As a longtime customer and Harvey victim it would sure be nice to be treated better by @115911 Im STILL struggling to recover | @567036 @115913 Hi! I've love to work with you to turn this around. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
Really @115911 treating customers who have 10+ lines and previous employees like this.that’s why people leave and take their business away | @567049 We want to make sure you're treated like family Chris! DM us the details so we can address this assist you properly. *KananiB
"@115913 hey, do you care when ur employees don't care about new custmers interested on switchng over? Had a bad exp at  your locations. | @567069 @115913 Your experience, especially these early ones, are everything to me, Steven. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 your service is god awful today. What the fuck? Why can’t I enjoy my damn music on fucking YouTube, idiots!! I want my money back | @567079 Hi there! That's not the way we want our customer to feel. Please send us a DM so we can further assist you with this matter. - DD"
"@sprintcare the signal in Homestead Florida is so weak. Can you hear me now because nobody I'm calling can😡😡😡😤😤😤😤 | @238795 We'll be glad to assist you today in order to check what is happening. Please, send us a DM so we can further assist you. - VC https://t.co/rMApsV8PQY"
@115714 talked with Chris. He won the title “worst ever customer service”. What is wrong with this company? | @567090 Hi there! We do apologize for the inconvenience caused. Did your issue was resolved ? Please send us a DM to further assist you. - LP https://t.co/rMApsV8PQY
@115714 27 days counting still havent received my refund as promised back in September.this is a nightmare#struggleisreal#sprintservice😱😱 | @473605 Hey there! I can see you're been assisted through our secure platform. Direct to the platform by using the provide link in a DM. -NC
@TMobileHelp visual voice mail is not working. All I I get is transcript not available. | @567127 Hey William! Thanks for reaching out to us tonight! Shoot us a DM and we can look into that together! https://t.co/znHA9pL0mM *BrendanLee
@115913 how can your company be so customer centric but you can’t get a simple billing error corrected after multiple calls? | @367450 @115913 We're on this for you and we'll get this all sorted out. Thank you for the DM; we'll respond in kind soon. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp @115911 Please don't merge with Sprint. I was a sprint customer and didn't like it at all. | @517379 T-Mobile will always do what is best for our wonderful Magenta customers. Send DM for assistance! https://t.co/jg1YyB1ZS7 *CherneilRandolph
@115913 The fixes that the help team offer aren't working | @567181 @115913 Hi. I'd love to work with you to get to the bottom of this. DM us so we can get more info. https://t.co/3sF8qpf2nx *AlissaFast
"@115714 if I trade in my 6s can I get the 8🤔 | @567187 Mari we would be happy to answer any questions that you have! Please send us a Direct Message, so that we can further assist you. -KC"
@115913 also kickback should be automatic. Hard to find and do. | @567190 @115913 Hi! An accurate bill is super important and I'd love to take a look at this and sort it out. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp Can you explain why my Apple Watch shipment date went from 11/1 to January? Seriously? 😒 | @567196 Hello Teresa I myself am anxiously waiting for my Apple Watch and would be curious about any shipment changes. If... https://t.co/mVp7Batrht
@115913 not feeling ur customer loving John & don't believe it. appears bunch of hog wash | @308916 @115913 I want you to have a resolution and I look forward to working with you via DM so we can get this taken care of asap. *AshleyNelson
@TMobileHelp I am an ATT customer I just started the process of switching to u and am extremely upset of how the process started @115913 | @567200 @115913 Hi Mike! I'm sad to hear this and would love to work with you to turn this around. DM us https://t.co/3sF8qpf2nx *AlissaFast
@115913 why can't JoD customers upgrade online? No doubt with the iPhone X by the time we are connected it will be months long wait... | @567203 @115913 Hey! We'll be here for you and can work with you to get that order placed. DM us when you're ready to order. *AlissaFast
Hey @TMobileHelp I reached out to your live chat people and my issue is still not resolved. I need an order canceled. | @567210 Hey there Derek! Send me a dm and I can certainly take a look at getting that order cancelled! :) https://t.co/cT5PtR2FvO *KaiLavendar
"Lying to get customers to switch to your service and not following through on your word is not how you do business. @115911 | @567216 You're correct in that we don't do business like that. Need assistance to straighten out any issues? DM us, we're here for you. *JoanO"
"@115911 my fiance has called your support line to get help with a billing statement. She keeps getting transferred. No help from anyone. | @567223 Stephan, we need to get you guys assistance asap. We're always available here on Twitter as well if you want to send us a DM *ErikS"
"A manager from @115911 had the nerve to scream at me and hang up the phone on me. The call was recorded, I’ll be filing a report. | @532581 That's not the type of experience we want you to have. Send us a DM so we can investigate further. We'll make things right. *RickK"
"@115911 really pissing me off. why is my service not working? i go from no service to Edge. | @567295 I know that isn't going to cut it, and am here to get you back on the network. Send me a DM so I can get to work on this for you. *JPL"
"@115714 I need you to fight AT&T and get a tower by my  complex because this 30 minutes waiting for my snapchats to load is outrageous | @394372 Hello. This is definitely not how we want our customers to feel. Please, DM us so we can further assist you and resolve your concerns. - DA https://t.co/rMApsV8PQY"
"@115911 I cant message you. You have to follow me. I want answers and a refund for the days I was w/o service | @229320 If there is anything concerning you currently, we can absolutely assist. Send us a DM at this handle and we'll meet you there :) *KittyG"
"What is the minimum pre-paid package for international users, visiting in Germany? @115911 | @388215 Hey! I definitely want you to have all the info! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! *KrystnYogi"
@115714 service on that bs again! 🙄 | @334830 Hello there! This concerns us and we would love to assist. Please send us DM and follow us so we can review this together. - RC https://t.co/rMApsV8PQY
"@115911 I ill be cancelling T-Mobile as my carrier when contract is up. https://t.co/UofuvMJ2B5 | @567339 Oh no! That's very sad news to hear John, we'd love to be of assistance to you. DM us with what you're experiencing. *KananiB"
I have pre-order iPhone X in my calendar for tonight. @115714 said I gotta wait until TH night. I’m gonna be hot if I miss this pre-order.😠 | @567342 Hello Queen! Please be advised that iPhone X pre-order is set for 10/27 at 12:01 Pacific time. Hope  this information can help you! -AC
"I’m deadass on my WiFi & my phone isn’t loading @115714 we’ve been having issues for a few days now I pay to much for this shit to happen | @567360 Hello there! We'd definitely like to take care of this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115714 HORRIBLE SERVICE in the valley area! https://t.co/ZcZc50Iysi | @567361 We apologize for the inconveniences, but DM us, so we can check your surroundings and check to what resolution we can get. -LR. https://t.co/rMApsV8PQY"
"@115714  @sprintcare I wanna talk to Corporate asap. | @479309 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"@115911 you wanna tell my why my data is blocked? Like my phone was working perfectly and now I can't call, text, or do anything | @567410 Oh, yikes! We definitely need to take a closer look at what's going on. Send a DM our way and we'll get this sorted out! *HeatherSaenz"
@TMobileHelp I had a question about iPhone X preorders | @426810 We have all the details ready to share with you for the iPhone X! Shoot me a DM for the deets. https://t.co/iUlnGXy3Ha *VinnyFrancisco
"@TMobileHelp hello | @567498 Hey Hayqal, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! 

Please DM me my friend : ) *TaahirM"
"@115911 just thought y'all should know y'all some hoe ass niggas 💯 | @567512 Aww man, what made you feel this way? Let us know what we can do to make things right in the DM! We're here for ya! *HeatherSaenz"
Well @115714 doesn't want to take care of its loyal customer for years...so today I say GOODBYE...and HELLO @115911 family | @567522 This is not what we want to hear. What make you feel this way? -KJ
"@115911 why did a replacement phone being shipped to me, in Louisville, KY, get shipped to Lexington, KY? I'm a little confused & upset. | @567533 We're a little confused too, Eric. Can you give us more deets about what's going on? DM us here! *NaeJ"
"@sprintcare trying to access a copy of my bill. Been in store, online chat help, nada.,It has neither my husband, nor I as account owner. | @567550 That's strange! Allow us to help you out. Please, send us a DM, so we can better address the issue you're experiencing. -LR. https://t.co/rMApsV8PQY"
"@115913 Hello John is there anyway I could get 4T-Mobile Tuesday Halloween capes? My fam wants to be TMob Heroes but sick /W
Bronchitis | @535306 @115913 Our Tuesday offers are limited, please try here for options  https://t.co/QI93JTN0qg https://t.co/Et1Fu7xZtb *BarbPelotte"
@115913 customer support no help! After 4 hours with them every month! Help please @TMobileHelp @117543 @567604 @216260 | @567603 @115913 That’s not the experience we want for you each month. DM us for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
@115714 how can iPhone users update network settings? | @567641 Hello Chris! Thank you for contacting us. Please DM us in order to assist you further! -AC
"@115714 

I am filing a complaint with the BBB about your service and sales practice.  It is awful what your company has done to me. | @567656 Hello there! Please allow us to look into this for you today? Please send us a Direct Message, so that we can further assist you. - KP"
"@TMobileHelp I haven’t been receiving text msgs for verification from apps like PayPal,Uber, and HQ trivia. Wondering if there is an issue on my end as I had happened with multiple phones as well. Other friends with T-Mobile don’t seem to have an issue. | @411743 Yikes! Let's check out those txts, Victor! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! *KrystnYogi"
"@115911 I been with you all for 2 months and I had the worst experience ever | @567695 Hey Mary, send us a DM and we will ensure a great experience moving forward. *ChanneyT"
"Shout out to @115911 for charging me 298 dollars for service and phone that I don't have !!! | @567696 Hey Alex, let's get to the bottom of this asap. Send us a DM and we'll get to it. *ChanneyT"
"@115911 @115913 T-Mobile has lied explicitly about honoring offers that show on the website.  Screenshot taken today but apparently the offer is expired. A customer would never know bc it doesn’t say, only limited time. Poor and frustrating customer experience. Trust is gone https://t.co/yVvfVJzzr7 | @418023 @115913 I want to get to the bottom of this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
@115911 I been with you guys for like 14 years now can I get a free iPhone 😂 #BeggersCantBeChoosers | @567697 Send us a DM and we'd be happy to assist by looking at your upgrade options :) *ChanneyT
"No cell phone reception (Hello @115911) AND I found a Trump/Pence sign while walking the 🐶  #TwilightZone #sendforhelp 😉 | @567700 Hey Laura, we want to make sure you're able to stay connected. Send us a DM and we can assist you. *ChanneyT"
"@115911 I need assistance . Very distraught because, for the umpteenth time in a row, my bill has been in disarray. Proper help hasn't been given nor communication. I've been a dedicated customer for years and am surprised about this craziness. Thank you. | @567701 Hi Niki. Let's get this billing situation figured out. I understand how important it is to be consistent and we are here for you. Send us a DM and we'll look into it *ErikS"
"@115913 @115911 thought I had slow service in Mexico not back in the USA and still getting slow data. | @285522 @115913 We want to help get you the best speeds available, Eric. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp For 3 months, using Firefox or Safari, I see this window when trying to schedule a bill payment. The next month is always ""NaN"" https://t.co/WzZVaIldey | @567702 Hmm, we definitely need to get that fixed for you Laura!  Send me a DM and we’ll get to the bottom of this.  https://t.co/Qc7LIIxEk7 *MeghanParks"
@sprintcare change my number 😐 | @567724 Hello there. In order to make any account changes please use our self service options by logging into your https://t.co/0qT1rLBLtN account.
"When there's intense traffic in the Lincoln tunnel but u still got cell service ✊🏼 @115714 | @567726 We appreciate your feedback & want U 2 know, if U need help going forward, we're here for U. Have a great day! Thanks 4 choosing Sprint. -MM"
@116447: My company has been a sprint customer since they came to New Orleans.  No one at sprint will call me back.  Need 12 new phs! | @567727 @116447 Team @116447 will be more than happy to assist with the ordering of your 12 new devices.   Please DM your contact information.
Really @115714 this is how you handle #issues when you are shown that you are wrong?! #hangingup on a #customer #poorcustomerserivce #sprint https://t.co/CAxhYlsqlw | @139734 Most definitely not the way we'll like you to feel about us. We strive to provide the best customer service at all times.  Send us a DM. -HS
"@115913 27days ago iPhone sent for trade-in,25days FLIP issue fixed,11days after deadline No money, no phone. No good for a 3+y customer | @567778 @115913 Hey Ricardo, we'd love to see you have a great experience! Samantha will continue working with you to get this resolved. *RachaelTansey"
@115911 I like T-Mobile been with you all for 10+ but this is a better deal and will have a phone that I can use | @567760 Before you make that decision allow us the opportunity to see what's going on. Send us a DM and we'll look into your device issues. *KaeW
"I really wanna leave @ATT 
 Who’s got deals !?! @115725 @115911 @115714 @126302 ANYONE | @465062 Us of course! We have reasonable plans, great selection on devices and the best customer service: https://t.co/P1A41GEtz9 *NaeJ"
"I really wanna leave @ATT 
 Who’s got deals !?! @115725 @115911 @115714 @126302 ANYONE | @465062 We'd love to have you as a part of our Sprint family! Visit the following link for our current promotions, https://t.co/OLXF2ShjmN. -SJ"
Hey @115913 @115911 I'm tired of you employees screwing me over. | @567938 @115913 We strive for world class customer service. Please DM us what's going on. We want to turn this around: https://t.co/cuEwtd2epS *DanKing
@115913 why aren't there any phone deals for existing long term loyal customers. It's more economical for me to go to your competitors | @567940 @115913 We have lots of love for our loyal customers. Please DM us so we can chat upgrade options: https://t.co/cuEwtd2epS *DanKing
@115714 @sprintcare y'all suck in kyle tx 78640 | @552622 Let’s do some troubleshooting. We saw that you have good coverage in your area for us to further assist we would need you to DM us. -AV
"@115714 why does your service suck | @567981 Oh no! Why would you feel this way about us? Kindly elaborate on the issues you're having. Please DM us, so we can further assist you. -SJ"
"@115913 as a @115911 customer I was disappointed by the lack of signal strength and lack of wifi @ dodger stadium...at&t wifi was there | @567983 @115913 It's important to us that you have reliable service where you need it, Peter. Please DM us: https://t.co/cuEwtd2epS *DanKing"
Your service sucks and so does ur customer service representatives @115714 @sprintcare when my contract up I’m running to @ATT #iHateSprint | @272522 This is not the feedback we like to hear. Send us a DM with your contact info and let us know what's going on. We'd be glad to help.
"#TMobile bill, $479... 😱😬
@115911 @115913 | @568013 @115913 We want to make sure all is right with your bill, Alex. DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp I have a question about receiving international text, help? | @547744 Hi, thank you for reaching out to us about this. For your privacy, please DM me as I may have to ask a few questions :) *ChrisFuimaono"
"Anyone having issues with @115714 data connectivity today?  I cant connect at all | @568056 Wow! This is concerning. We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. -SJ"
"@TMobileHelp, wish your stores opened wee bit earlier... I could use a technician before I do a factory reset on this device. | @568074 I would love to help you out with your device today! Shoot me a DM, and we'll get started! https://t.co/QdMOv35qgk *PeterLabrecque"
"@115913 https://t.co/bWP9W4PutV I'm at almost 11 months, since I signed up during the B2G2 promo and this rate has still not shown... | @433568 @115913 It's super important to us that you're charged correctly. Please send a DM our way so we can check this out https://t.co/cuEwtd2epS *DanKing"
"@115714 is the worst ever.
how am i gonna live in the middle of a major city and only have one bar of service AT ALL TIMES OF THE DAY
#trash | @568085 Thank you for your post today. I'd like to take a look into this for you. Please send us a DM, so that we can further assist you. -AC"
Sprint Owes Me Big Time. @sprintcare @115714 ! | @494785 You can use this link to find a store near your location https://t.co/X1DpDgk1EU -MC
Sprint Owes Me Big Time. @sprintcare @115714 ! | @494785 Have you try taking your device to a Sprint repair store to have one of our technician look at the device for you. -MC
@115714 leaving you raggedy bitches TODAY!!!!! | @568094 Oh wow! What makes you feel like that about us? What's going on? -JE https://t.co/rMApsV8PQY
"Why is @115911 constantly fucking me over?? They don’t even have good service so I’m not too sure why I’m still with them. | @568144 Wow! We don't want to do that, $hayna. What's going on? Tell us more in a DM so we can work this out with you. *NaeJ"
"@115911 @115913 
Man, my unlimited data plan is totally worth every penny. https://t.co/PmbRglDK2D | @568192 @115913 We want to make sure you're getting the best speeds available. Please DM us the address this was taken at: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp nobody on any other network besides T-Mobile is receiving my texts. Any info? Using a T-Mobile Note 8. | @568196 Greetings Tyler! Thanks for reaching out to us and letting us know! Send us a DM and we'd love to get you taken care of today! *VictorNunn
"2nd Day of bad service prevents me from winning #Dodgers #WorldSeries tickets what's going on? @115911 @115913 | @395763 @115913 We want you to have the best available service Paul - I see we've been working in DM, meet us back there so we can assist. *MattLegleiter"
"@115913 if I switch to T-Mobile will my happiness increase, willing to do whatever it takes to fix what att broke inside me. https://t.co/r3LUTSxIf2 | @568213 @115913 We've got the Magenta Carpet prepped and ready to go for you, Katie. DM anytime if we can help you switch: https://t.co/cuEwtdjPOs *DanKing"
"@sprintcare @115714. If I can 1 rep to tell the truth and provide good service...life would be easy
#lookingfornewprovider | @568216 Glad to have you on board today. What can I do for you? Please send us a Direct Message, so that we can further assist you. -KJ"
"Wonderin if carriers want a customer of 10yrs? @115725 @VerizonSupport @5847 @115911 @TMobileHelp Im ready to leave @ATT @117735 https://t.co/jCQEdho6nq | @128497 You would look great in Magenta, Frank!! :) We would appreciate your loyalty. Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@TMobileHelp For JOD can I pay insurance deduct. for broken screen when turning in phone, or do I need to go ahead and submit claim before? | @568223 Thanks for reaching out! Usually you would need to file the claim before exchanging the phone, for more details send us a DM! *Bert Louis"
"@115714 yet another reason why I  switches. your customer service always tell me different information. I paid my phones and still no unlock | @239270 The last thing we want you to feel is lied to, Sir. I would be happy to look into this for you. DM if you would like so assistance. -SW"
"Hey @246638 como me puedo cambiar con ustedes, tengo 3 meses que @115714 no me da buen servicio y como se ve..voy por otro mes más!!! | @568231 Hola Mr Torre, nada bueno saber que tiene iconvenientes con su servicio. Favor envíenos un mensaje privado para asistirle ma jor. -LM https://t.co/rMApsV8PQY"
"@115913 @TMobileHelp Not only do existing customers not get a discount 4 the new Pixel2, I’ll have to pay 27 for a SIMkit still☹️ | @568256 @115913 Current customers totally qualify for the Pixel promo when adding a line to your existing account: https://t.co/ZpUYFrAEQJ *DanKing"
"First road trip using @115911! Hit 3 dead spots already. Hopefully we’ll have no more of that. | @568257 Amy, we take our responsibility to keep you connected seriously no matter where you go. If you need help, DM us and let's talk. *JamieK"
@115714 what’s the # to call about my  government employee discount? It’s not showing on my latest bill🙄🤔 | @269549 https://t.co/GlY0yOaKYJ  is the link for plan info might need to recertify. 8882114727 for assistance //E-chat https://t.co/ge8eH3OdOw
"Best way to preorder the iPhone X this Friday for  JOD @TMobileHelp ? | @427918 Hey Eric, I can go over all the ways that you can pre order your device! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115714 y’all want to much when it comes to the bill & I still can’t talk and surf at the same time #Dobetteroriwill | @188307 @188307 -VoLTE is on Sprint’s roadmap but we've not announced a timeframe, network updates are in progress to improve LTE coverage -LG"
"@TMobileHelp your quick start guide says call you, give IMEI # and ""That's it!"" to set up a phone. Un-true this has been a 2 hour process | @213866 Yikes! That is not the experience we want you to have. DM me and I will look at things on this side. https://t.co/jUueWiMypn *AmandaCross"
"Not going to lie, switching to @115911 has been a nightmare. Because of conflicting information I now owe two AT&T bills and a T-Mobile... | @544783 Switching to us should only be a dream experience, Dale. DM us and let's see what we can do to make this so. We're here for you. *JamieK"
"I need a new phone service provider. @115714 is not getting the job done in NYC. I use GPS too much to be struggling for a signal | @568312 We would like to investigate this issue for you further. Please send us a Direct Message, so that we can further assist you. -ES"
"The dude who hacked my @115911 account logged into his iPhone w/ my @115858 ID, so I used Find My Phone to erase his iPhone. 😂🖕💦💦 FU Justin https://t.co/Fga5wzerW0 | @292802 Hey there, Travis. Your account security is very important to us. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare idk what your message is bc my phone won't let me receive measage or send them. 21703 | @396246 Thank you for reaching out to us. We are here to help! Please send us a Direct Message, so that we can further assist you. -CO"
"@115913 GIVE ME A REASON WHY I SHOULD SWITCH MR LEGERE 🤔🤔🤔 I WILL CALL CRICKET AS SOON AS I GET A TWEET AND SAY GOODBYE ;-) | @568343 @115913 So many reasons to join the UnCarrier, Anabel. Checkout: https://t.co/cCRIl0Fcnu Hope to see you in Magenta soon. *DanKing"
"@115714 @sprintcare transferred 2fraud-2custsrv-2 fraud? 20yrs, 4lines, 2mts., 8 trnsfrs, 3hrs. #CustomerExperience | @402636 Good day Shalon, we don't want you to continue having problems. Please send us a Direct Message, so that we can further assist you. -KK"
"@125652 You should look at issues with the promotions system, no email confirmation,can't find status off search, things disappear. | @568383 @125652 We've got your back and want to ensure you receive all promos you qualify for. We'll be replying to your DM ASAP. *DanKing"
@TMobileHelp hi I’m trying to order an Apple Watch and I’m having some issues. | @428049 I'd love to get you taken care of on this as I'm a #MagentaExpert! :D Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@TMobileHelp if I buy the X full price at Apple. Can I add PDP? | @568397 Great question! PDP can only be added if purchased from an authorized reseller. I'd recommend adding Applecare in this case! *PatrickUllmann
"Anyone else having issues with the dialer app & visual voicemail on the #iPhone7 for @115911? Just spent 30+ minutes on the phone with IT. Still not working properly. | @519421 Greg, let's get to the bottom of this and see what's going on with you app! Send us a DM :) *KittyG"
"@115714 needs to tighten up man, my phone don't work anywhere 😒 | @568443 Hey there, this is not the way we want u to feel. Shoot me a DM so that we can look into what makes you feel this. We are here to help. -IB"
@TMobileHelp. Been with you almost 19 years. Unable to make phone calls and now can't even call you! Five technicians in the last 24 hrs. | @568510 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker
@115913 I guess that is the treatment @115911 gives to an ex client. Never client again... https://t.co/nJBKbtIpAD | @568522 @115913 We want to make sure all is correct with your final bill. Please DM us and we'll check this out: https://t.co/cuEwtd2epS *DanKing
"@115911 worst customer serv. I cancelled account 2 months ago, paid off my leasing. You keep asking for that balance and cant explain why | @568522 Oh dang. We're sad you're no longer with us but we do want to make sure you're assisted. DM us here and we'll look into this ASAP *ValerieP"
"@TMobileHelp I am having difficulty paying my bill online. I am a 12+ year customer, a switch may be the near future @568529 | @568529 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
@115911 I'm moving to att since the reps can't help me. My family is in US and a call to PR is international? The rep says no charge | @187787 Let's get some additional details to assist you further. Send us a DM so we can review with you so you can keep in touch. *KeithM
"@115911 Netflix isn't ""on you"" its on my damn bill you give me.....stop advertising lies. 😒😒😒😒 | @568560 Hey Missa, while the charge is itemized you will see a credit for it too. We'd be happy to take a look at your bill, DM us. *JoanO"
Hey @115913 how can @115911 be so inept? It’s sort of astounding.  But at least you’re springtime fresh. | @278418 @115913 We're here for you and want to ensure all is good. We just replied back to your DM and look forward to working with you there. *DanKing
"@115714 @sprintcare held hostage in a Sprint store from 7p-10:45p. Came for an upgrade, left w\ original phone de-activated. #SPRINTacular | @550554 Thank you for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. -AC"
@TMobileHelp When can we expect a firmware update for the Asus CellSPOT to address the #KRACK vulnerability? | @568620 We take security seriously.  Meet me in DM and we can talk!  https://t.co/qqiiYhZxdI *SamanthaCassidy
@TMobileHelp can I use the SM-N950F/DS model of the note 8 with TMO? Would i have any network/connectivity issues? | @568624 That's an excellent question! DM me ➡ https://t.co/m0OQWGlE4J  Let's talk more about it. 😎 *SamoAljasim
@115913 didn't respond immediately to tmobile help. So I'm ignored. Guess you'd rather lose a customer than respond yourself | @377615 @115913 We're definitely here to address your concerns as soon as possible. I've got your DMs and will meet you there in a moment. *CharlesOpacki
"Whats really cool about having @115911 is my phone becomes a useless $800 paper weight when I'm out of data because nothing works. | @568635 Let's figure out how you can get some blazing speeds, Chloe. Send us a DM so we can review your data options that suit you! *KeithM"
@115913 your company is losing a long time over ten year customer all because of downhill customer service. I’ll see if @ATT is better | @376653 @115913 We certainly want to see you stick with us and I'll be happy to work with you. I've sent a DM and will meet you back there. *CharlesOpacki
@TMobileHelp....Grrrr.....I have a cellspot in my house and still drop calls routinely https://t.co/IYNGDrLnek | @292660 I want your services working to the best of their ability. Let's check out what's going on. DM me. https://t.co/SO2QeeKSfE *AshleeCooper
"@115913 been a customer for over 13 years. @115911 makes up new charges every month I want to speak with a competent manager please. | @568652 @115913 We're John's Executive Social Media team and we truly want a resolution for you, Benjy. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 I’ve been waiting to here a response for one of your stores about a Job opportunity what’s the deal?😅 | @568666 You can visit https://t.co/0qT1rLBLtN job opportunity's, or you can revisit the store for more information. We are always happy to help-DD"
"Wish customer service reps @ T-mobile store were trained. Why drive there, only to be referred to customer care? @115913 | @568685 @115913 We always want to take great care of you, Kelli. Please DM us and we'll take great care of you. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 @115911 going back to at&t as it’s only been 3 months and my bill is screwed up.  Yea at&t is expensive but never had this. | @174172 @115913 We're on this for you, Gabriel and we'll get this all sorted out for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Something is going on with downloads. Apps & podcasts aren’t downloading on two lines on my acct. Speed tests seem fine. Help? | @568708 It's important your phone is working properly, send me a DM so we can work on this together please: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
@115911 @118272 @115913 2/2 I was told to sit and wait since the phone is in back order and they can not give me anything replacement | @568709 @115913 It's crucial that you have a working phone. Please DM us so we can check this out with you: https://t.co/cuEwtd2epS *DanKing
"@115911 so once i resch my data limit i cant sent txt or make calls... Fuck you! | @276277 Whoa, Nathan! That's not what is supposed to happen at all! Please send us a DM and allow us to get to the bottom of this for you! *BrookeK"
@TMobileHelp is the best and I recommend their services to anyone who’s having difficulty with their current provider. Thanks 🙏🏾 for caring! | @274970 We want to reward you for all you do! Check it out: https://t.co/IIXeMEuQWX DM me if we can help! https://t.co/n6tQTx28XN *OliviaStewart
"@115913  John I'm a loyal T-mobile customer for over 14 years,  Please follow back I had a very bad encounter with several cs managers | @568718 @115913 Your experience is everything to us, Nekeyma. Let's dive in and turn this around; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @118272 @115913 That's how 11 years customer gets treteated by TMobile an Assurant. Taking my business to where's appreciated | @568709 @115913 11 years is incredible, Tino. Pls DM us so we can check this out and look into potential alternate options: https://t.co/cuEwtd2epS *DanKing"
@115913 Is T-Mobile going to carry the Goggle Pixel phones anytime soon... | @568784 @115913 Although we aren't carrying the Pixel we do have a great promo to bring it to our network unlocked: https://t.co/ZpUYFrAEQJ *DanKing
"@115913 I am T-Mobile customer with tablet data account and my data isn't working correctly. T-Mobile support can't fix. Can u help? | @568786 @115913 Help is here, Warren. Please DM us the address you're seeing this at so we can check this out: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Just lost data signal to both phones on my account. They're in two different locations 10+ miles apart. What's up? | @178383 Have no fear, Danny Boy is here! I'm the data superhero here to save the day! DM me, and I'll dive in! https://t.co/oIBK3mlmoz *DannyHarvey"
"@TMobileHelp Grrreat TmoTues?! Excited @ yr Popular Mechanics-TOO BAD THIS WAS ILL PLANNED 4 AND FAILING PAGELOADS?
https://t.co/fO66b3jmLJ | @529009 Hey there, I definitely want to see you #GetThanked with your free subscription! Send me a DM and we’ll figure this out! *SavannaGallagher"
"What happened?? @TMobileHelp @115913  I lost my internet connection  for a little while? | @568820 @115913 We want your service working awesome, Nina. Please DM us where this happened so we can check it out: https://t.co/cuEwtd2epS *DanKing"
"@115913 Currently on ATT GoPhone plan. Looking at perhaps switching to data plan - what are T-Mobile’s offers? Any come w/ phones? | @568826 @115913 We'd love to see you on the UnCarrier. You can check out the deals we have going on right now, here: https://t.co/aIZPWLwowe *DanKing"
@115913 i have some@issues w your company | @568843 @115913 We're here for you and want to turn your experience around. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@sprintcare hey @115714 hello @sprintcare help | @145021 Hi! How can we be of assistance today? Please send us a Direct Message, so that we can further assist you. -DS https://t.co/rMApsV8PQY"
"@115913 @115911 I returned iPhone 6+ last year, still charged $649. CSR report ‘looking into it’ despite mult call. - Upset long time | @568857 @115913 We want to make sure all is right with your account, Manav. Please DM us so we can step in and help: https://t.co/cuEwtd2epS *DanKing"
"@115911 @115913 can we preorder iPhone X in stores? Will it be available in stores on launch week? | @362184 @115913 iPhone X will be available to pre-order beginning 10/27, pre-register, here: https://t.co/rGPmP6ItT7 to be reminded when it's time. *DanKing"
"I pay all this money for my phones and @115911 just gonna have some shitty customer service lmfao time to port over #VerizonWya | @568922 I expect to have great customer service as well, so I know how you're feeling when it falls short. Hit me through... https://t.co/2QwnqFmnKQ"
"@TMobileHelp data problems in South Plainfield NJ. | @568964 Hey Chuck!, Could you send me a DM so I can pull up your info and figure out whats wrong with your data! Thanks! *Matthew Harrison"
"On everything @115911 & @115858 y’all can have this phone back .. these phones are slowing down and not working 😡 | @324592 Whoa, Shamika! We don't want you to experience any issues with your device! Please DM us so we can get to the bottom of this! *BrookeK"
"Calls aren't going through although my phone is showing full bars and LTE. When is this going to be fixed? @115913 @115911 @TMobileHelp | @568971 @115913 We want to make sure you're able to stay connected, Emma. Please DM us the address this is happening at: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp THREE PROMISED ""IT IS ALL TAKEN CARE OF"" now my 82 mother can't use her phone while she is out of town. | @394024 This is not okay! I have my cape and want to save your day, send me a DM https://t.co/9IUH5Nit1g to get started. Thank you. *AmberSellers"
@115913 please. please release @47284's info. he is 22 and missing and his location could save him. @115851 @116333 | @569002 @115913 We're doing everything we can to assist. We don't have location info on partner networks when customers roam. Will do all we can. *DanKing
"@TMobileHelp Credit placed on my acct BY Tmo rep is now gone. Online chat- no answr after 15 min's (#FAIL) I know-DM, so follow and DM me. | @569003 You're definitely in the right place to get this fixed - I'm pulling up an earlier conversation and will send a DM shortly! *DanielleGibbs"
@115911 @Tmobilehelp Got my iPhone8 from UPS today. Do I take it to a store to get it activated? | @350429 How exciting that you got your new phone today!! I want to make sure we get it activated send me a DM and I'll help out!! *JenniferW
@115714 why such a bad customer service. Nobody knows why extra amount is charged in bill. | @569055 Oh no! This seem very concerning to us. This is not the way we want you feel. Please let us know why you felt this way? Sprint cares. -RM
@TMobileHelp is there a service outage regarding incoming calls? I reset the network settings but only certain people can get through | @378084 Thank you for bringing this to us! We will be responding in DM and looking into this further for you. We appreciate you! *JonathanMacInnes
"@tmobilehelp If I'm already on a carrier and wanted to switch to T Mobile One, would we have to buy new iphones? | @168976 We have an awesome BYOD program, and you could get a phone from us as well! Send me a DM! :) https://t.co/zXrDYDCnIa *Bridget Wren"
"Hey @115913 , been a loyal @115911 for a while & I’ve been getting run around from your customer service #WTF ?!? #Customer ServiceFail | @569081 @115913 Hi Jerry! We're here for you and we'd love to turn this around. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp T-Mobile Tuesday offer for $30 off at Paper Culture not applying to order with email used to redeemed. What's the trick? | @181638 I want to make sure you're able to take full advantage! DM me! :) *JustinPhillips
"@115911 Run out of my data and there is a lot  tmuk4050 charged to my account.What is that,pls? | @569116 Diana, we definitely want to clarify that for you! Please send us a DM so we can take a look at that together. *TerriL"
"Helllooooo @sprintcare @115714 let’s talk!!!! https://t.co/fw9aKV8yzH | @566479 I'm sorry for the trouble, let's get this fixed for you. Shoot us a DM. -DJ"
"@115714 I have called 3x and chatted someone twice re: an overcharge on my bill for the last 7 months.  I’ve been a customer for 12 yrs | @569230 Hey, thanks for allowing us to help you with this billing issue. In order to discuss your account, would you message us via DM please."
Still haven't heard anything back from @115911 about the issue with #tmobiletuesday @115913 can you help? @TMobileHelp it's been hours | @569252 @115913 Hi Jesse! We're here for you and we'd love to look into this. DM us so we can get more info. https://t.co/3sF8qpf2nx *AlissaFast
"Hey @115913, is there work being done to make sure that Seattle has 100% cell coverage? Close to headquarters but still dead zones... | @569259 @115913 Hi! I want you to have the best service available out there. Let's get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 so the power goes out and my service becomes totally useless on my area.  If you rely on emergency service with @115911 don't! | @152711 We want to ensure that you have coverage no matter what the circumstances. Please send me a DM so I can help get you up and running. *JPL
"@115911 You wont stop breaking the rules is RIGHT - WORST CUSTOMER SERVICE and not ashamed to say so! Worst carrier EVER! Dont trust you | @399188 Oh my! That's not what I like hearing! Send me a DM, and let me know how I can turn this experience around for yo... https://t.co/GJYmnrDREf"
@TMobileHelp @115911 guess y’all don’t keep your word anymore | @209135 That is not something I like to hear. Send me a DM here https://t.co/gU6UH2rJT8 so we can discuss what's going on and fix this! *DanLawrence
"@TMobileHelp So is there a recommended means of ordering the iPhone X at midnight tonight? Website, app, over the phone? | @569327 Great question, Chris! We want to make sure you are setup for success for tonight. Shoot us a DM and we see what's best for you. *SethH"
"@115913 & @115911, retail store I purchased new phone put 2 additional phones on my account. TM not refunding $. 7 lines on account. 👎 | @569355 @115913 That's truly not what I want for you at all! Let's dig in and get tot he bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 and now I cant join TMobile. Your advertising finally worked on me..and then it lost me.  Maybe next time. | @420386 Dane, we'd love to have you with the team!! DM us and let's talk about our other ongoing promos that can make you happy. :) *JamieK"
@115911 @TMobileHelp @115913 slow performance sports on your network lately. Specially at a major metropolitan cities in south FL (3) | @569357 @115913 Let's take a look at those locations. It's important to have the best coverage available. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp Can you tell me what the pricing is for JOD for the iPhone X? Is there a down payment? | @183566 Absolutely! We can help get you on the right path so you are ready tonight. Shoot us a DM so we can dive into the full details. *SethH
"@115911 @TMobileHelp cannot get a website to work, why should their network be trusted.. | @394018 We are still attempting to help you resolve the concern of you not being successful logging in to the website and... https://t.co/zpSWsm9fCj"
@TMobileHelp Unsure of switching OS. Can people try phones before committing? | @118401 Hey Stanton! We'd love to have you switch over the #MagentaSide Send me a DM here https://t.co/gU6UH2rJT8 so I can help! *DanLawrence
@115911 @115913  very bad connection check out plz 😡😩 | @569408 @115913 Hi! Let's check it out! I want you to have the best available connection! DM us. https://t.co/3sF8qpf2nx *AlissaFast
"Been with @115911 for over 15 years, but how do I get on the iPhone X priory list and make sure my preorder arrives Nov. 3 😏😈 @115913 | @569522 @115913 15 years is amazing, Nick! Get your order in early, and any paperwork signed, to get the earliest shipment! *AlissaFast"
"Sooooooooo pre-order for the #iPhoneX starts at 3am for those living in east? @118936 @AppleSupport @115911 @TMobileHelp | @569525 Yep, starting at 12:01am PT 3:01am ET, the iPhone X Frenzy begins! DM me if you have any questions! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@TMobileHelp Hey, I have an S8+ and intermittently having issues receiving texts, seems mostly from Iphones (multiple different models/users/carriers). Any tips/updates? | @569528 Oh goodness! Let's take a look at what is happening with those texts! Please send me a DM https://t.co/98fTbXON7k. Thanks! *HeatherPeterson"
"This is getting ridiculous @115911 I get #scamcalls at least 4 times a day. I also block them. #scam #tmobile @TMobileHelp https://t.co/CDUsWPcAgl | @431299 We'll be glad to help stop the scammers!  Please DM us, if you don't mind, and we'll dig into the details to get it done! *BrettM"
"iOS apps that don’t work over VPN: @Delta @115911 @TMobileHelp @160285 🙄 | @569568 I would love to work with you on your devices  VPN . Send me a DM, and we'll get started!  https://t.co/QdMOv35qgk *PeterLabrecque"
"@115714 your customer service sucks. I’ve been told 4 different things over the course of 2 months, going on three months now. Get it together. | @424508 This is really concerning to us. Please, send us a DM with more details of what is exactly your issue, so we can be able to help. -DP https://t.co/rMApsV8PQY"
"So I was wondering... Does @115911 include BS bloatware apps on their phones? Like, my ATT samsung has Peel Smart Remote and I hate it. | @569614 We love putting together the best possible device experience! Some devices come with pre-installed apps. DM us and we can talk. *JeremyJ"
"@TMobileHelp why is my service so shitty?  #noservice #tmobile #garbage   #Charleston | @569616 I want to make sure your service is as fast as that Camaro in your avi! DM me, and we'll dig in! https://t.co/GXcACu8dxr *JustinPhillips"
"You may want to tell the RF guys that CSFB is disabled in Plano, TX, 75075. Manually lock to 3G for voice :( @115913 @115911 | @569620 @115913 We'll get this checked out right away, Arturo. DM me so we can take a closer look https://t.co/Nr93OTtXRx *TaylorBest"
@115911 You have the worst customer service of any company ever. | @569627 Delivering the absolute most memorable moments is our top focus. What's going on?! Send us a DM and we can check this out. *JeremyJ
"@115913 @TMobileHelp I am upgrading to the iPhone X tomorrow. Is the $300 deal only for new customers or is it for current ones on JUMP? | @569628 @115913 This exciting deal is for both new and existing customers, DM me and we'll chat details https://t.co/Nr93OTtXRx *TaylorBest"
"@sprintcare I moved  Sprint keeps charging me California taxes and even though my bill was sent to Oregon no one can fix HELP! | @569634 We would like to have a better understanding of your situation. Please send us a Direct Message, so that we can further assist you. -JJ"
"Sooo my lease is up soon for sprint...but I just dropped my phone and cracked the screen a bit @115714 can I still swap out?☹️ | @569635 Hey! Yes you can still upgrade, as long as the phone turns on. You'll incur a damage device fee, cost is based on the extent of damage. -CS"
@TMobileHelp I've a question regarding Netflix. | @569655 Hey there! Our #NetflixOnUs deal is amazing! Send me a DM with your question and I would love to help! https://t.co/LVOLbkh5EQ *SeanBrittain
"@115913 it’s a huge pain to add an SSN to my T-Mobile account, and I’ve been a customer for years. I’m worried about ordering my X! | @569661 @115913 Hey Eric! We'll get this checked out right away, send a DM my ways so we can dig in https://t.co/Nr93OTtXRx *TaylorBest"
@115714 your login website automatically logs me out and can't pay my bill :( | @569686 Hi Kaiya Kramer! You can also pay by dialing *3 from your Sprint phone and follow the prompt or visit your nearest Sprint store. -KP
"@115913 how come the pixel promotion requires a new line. That's not a fair deal to add a new line when you only need one line. | @569697 @115913 This is an epic deal but it does require an add-a-line, keep an eye on our newsroom for upcoming deals https://t.co/Rs7ud2PYPg *TaylorBest"
"Hey @115911, service has been effectively non-existent from Yountville to St. Helena since the fires... Any plans to fix it? | @275804 Oh gosh, making sure you are connected is important to us. Please DM us here with more info and we'll assist you ASAP. *ValerieP"
Hey y’all @TMobileHelp - can I get some clarification on account/credit worthiness for Jump On Demand $0 down. I’m so so confused. Any specific formula? | @569748 I know this iPHone X is on everyone's mind right now!  Please click https://t.co/IvLqMUwEUf to DM me.  I've got you covered! *Frank Maez
"@115911 ugh...
I get told etc. about the ""If you don't go over the 2 g's you will save $10! All of a sudden I am going over. I call BS ! | @158869 Oh No! That's no good. We are here to help you. Please DM us so we can assist you. *AndreS"
@TMobileHelp Why is my order status not saying processing? the status says preorder :(( will my iphone x be there on time?? reply | @438250 Hey there Mam! My name is DaShawnda and I'll be your T-Force expert assisting you today! *DaShawndaFoster
"@TMobileHelp Why is my order status not saying processing? the status says preorder :(( will my iphone x be there on time?? reply | @438250 https://t.co/CTBal5EDf3
Do me a favor and click on the link and shoot me a DM so I can take a look into your account here! *DaShawndaFoster"
"@115911 I need help with my plan and accessing my account! 😕 | @569779 Hiya, Mike! We're here to assist you! Send us a DM so we can talk more about this! *MelindaR"
"But I'm not sure that @115911 has better service. I can't stand my service with sprint! | @569781 That's a great thought, Jared! 🤗 Join the #MagentaFamily today! Send us a DM and we can provide you further details! *TarynS"
"@115911 I love my service, but not a huge fan of my phone. | @569782 Well those two don't mix. Send us a DM so we can check out some options for you *GrashondraG"
@115911 @TMobileHelp not sure why I even bothered with customer service... horrible!!! #SCAM | @394018 We certainly want to make sure your concern is resolved. If you would like we can continue in the DM we started before. *VictoriaW
"Maybe naming and shaming will work. @115911 is TERRIBLE in Brandon, FL. Don't seem to care. 

CC: @115913 

https://t.co/tS3SbPML1a | @488037 @115913 We absolutely care and want your service working great, Matt. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115714 I got an galaxy s7 a year ago and I was told by your rep I had galaxy forever.Apprently I didnt and now I am stuck with an old phone | @569837 Oh no, hearing this definitely concerns. This isn't how we earn your business, I'd like to look into this situation for you. Shoot a DM. -AH"
@115913 already having issues with Tmobile reps 😡😡😡😡 again!!!! | @124343 @115913 We want you to have a great experience whenever you reach out for help. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Please help I don’t want my accounts stolen! https://t.co/LoL7uchmCL | @569872 Your security and privacy are what we value most, shoot us a DM and we can make sure you're covered! https://t.co/033FgbQAw8 *KyleVesely"
@115714 i'm just curious how many IPhone X will you guys have shipping out on the 3rd? | @457461 Thanks for reaching out Joey. We appreciate your concern but cannot confirm that info at this time. https://t.co/Zjpo0fES4F. Sprint -MM
"If @115714 paid me for all the time I spent in 3G I literally would never have to work another day in my life 💁🏻😂🙄😒 https://t.co/YQ8NouHsLW | @569926 This concerns us. Allow us to take a look at this for you. Please send us a Direct Message, so that we can further assist you. -KW"
@TMobileHelp Can you guys help me? I'm simply trying to get the One Plus International add-on but I'm getting told I need to open a new line | @569931 Of course we can! Be sure to message us and we'll make sure we get to the bottom of things 😊 https://t.co/sSNDOSJlnR *AshleyHamilton
@TMobileHelp I have Jump on Demand have some questions about preordering the iPhone X | @406663 Hey Brandon! I’m so excited about the IPhone X coming out! Send us a DM and we’ll get you all the information you need! *CathleenS
@115913 I love @115911 and my service but have been offered 2 Galaxy Note 8s for $0 down with VZW.. y’all want over $400... what gives? | @569944 @115913 Hey! We'd love to check out all of your options to get into that great device! DM us. https://t.co/3sF8qpf2nx *AlissaFast
You guys need to fix your stuff @115714 | @__dommo__ Thank you for reaching out to us. Please send us a DM so that we can discuss what's happening with your service. - YD https://t.co/rMApsV8PQY
"I am so done with @115714 . From their service to their stores smh. I'd rather use a landline. https://t.co/Q90XalQ99k | @569946 Oh no, hearing this definitely concerns us. Did you receive bad customer service as a store? Please elaborate via DM, I'm here to help. -AH"
"@115714 the service in NYC is slow today why?? | @569972 We would like the opportunity to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"@115911  Service still sucks in 08852 Zip code. Forget about 4G. there are areas where calls don't go through. 
Lots of holes in the map. | @569974 Oh no! We know the importance of reliable coverage and want to make sure you're connected. DM us here and we'll check this out. *ValerieP"
@TMobileHelp S/O for the actual help 🙌🏽 | @570022 Thanks! Glad we were able to take good care of you today! Only the best for our amazing customers! https://t.co/hzjqSun5Lf *TreBrewbaker
international calls. And then the rep tries to give me life advice! Like wth do your job and adjust my bill! @115913 #terrible | @570026 @115913 Hi! I'm here for you and would love to get tot he bottom of this. Please DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"@115714 😳 #iPhoneX shipped 😍 
  Well done ! | @570039 Congrats on your early xmas gift:)). -ES"
"@115714 y’all are the worst. | @570041 Wow, what's going on? What's the issue? -HM"
I just purchased a speaker and it was stolen but y’all are still going to charge me? @115911 why are y’all going to do to resolve this | @570048 Your security is always taken seriously. DM us and let's talk about this case ASAP. *JamieK
@115911 my free prints promo code isn’t working for my free Tuesdays | @570049 Oh no! Are you getting an error message? DM us details so we can take a look! *ElleA
Can u pre order the iPhone X AS SOON AS 12:01 PT Through the T mobil app ?? @TMobileHelp @115913 @115911 | @570069 @115913 Hi! I can't wait for you to get this new amazing device! DM us so we can get you more details! https://t.co/3sF8qpf2nx *AlissaFast
#sprint has the worst customer service I've ever experienced. no one wants to help me. I'm trying to help a friend in need. So frustrating | @321435 Hey! What seems to be the issue? How can I help you? Send us a DM. -ND
@sprintcare don’t know how you guys are training your current CS team but here comes good all sprint again👎🏼 | @570083 What is going on? Allow us to assist you. -JM
"2. That I can't make changes to my @115714  plan at the sprint store,  I have to call a different phone number for that. | @570101 Hey there! thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"So it seems that #fakenews @115911 @TMobileHelp has fake retailers? | @171855 Hi @171855, my name is Abe and I will be glad to assist you from here.   Please initiate a private messag... https://t.co/nXMAb5U66l"
"@115911 just spoke with 2 customer service reps and neither one could explain this $15.05 increase in my phone bill🤔 https://t.co/VqFCXBU7eF | @570120 Hey Holli. Having a consistent, accurate bill is very important so I hear ya! DM us here so we can look into this charge with you. *BlakeT"
"@115714 NEED TO GET IT TF TOGETHER BEFORE I TAKE MY ASS TO @115725 ! #deadass | @570143 Hello there! Please send us a Direct Message, so that we can further assist you. - KP"
"How can I retrieve @115714 conversation recording with supervisor today? Nothing but #bullies #cheats, #disrespectful staff, and #overages | @550594 We don't want to see you leave. Allow me to change your perception of us. Shoot me a DM. -KA"
"@115714 @sprintcare when will @115714 @sprintcare credit the Virgin Islands ??? https://t.co/Cmme5vZjeb | @330484 @330484  -Sprint will proactively waive call, text and data overage fees between 9/23/17 and 10/20/17 for the issues -LG"
"@115714 In reality her monthly bill just posted and she had to pay her bill early, which by the way wasn't even due until Nov to unlck phne | @321436 I understand, but if you can send a callback number I can call and check to see if its eligible for unlocking."
@TMobileHelp When will https://t.co/iAdFv0hVVS stop returning 502 bad gateway and/or the app start working to manage my account? | @168766 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
@115911 likes to bait and switch their customers 😒 | @570158 What's going on? Why do you feel this way? *NaeJ
"I got unlimited data explain !!!!  @115911 finna switch to @115725 https://t.co/rbMWRdMxxC | @570159 We don't want you to switch! You will only experience slow speeds in congested areas, Jasmin. *NaeJ"
"@115911 has the worst service ever!!! | @570160 Yikes! What's got you feeling that way, Erica? DM us here with some details so we can help out. We're here for ya! *BlakeT"
"Hey @115911 is there anyway to tell which LTE tower I'm on? | @346367 Great question! At this time, your device will not indicate which exact tower you're connected to. *ChrisBradstreet"
i swear @115911 is TRASH!!! 😡😡 | @570164 That's not nice. Why do you feel this way? *NaeJ
"@115911 bro your app never works https://t.co/AyVl21n8K3 | @570185 Hey, Kristy! I totally understand the importance of a properly working app! Send us a DM, and we'll take a closer look! *KellenF"
@115911 why is my phone hardly having service? It’s going so slow i’m about to lose my mind! | @462873 Let's make sure you're all connected as expected! Send us a DM and we'll be delighted to follow up on your service concerns. *KeithM
"@115911 @TMobileHelp service issues in Fairfax VA, is there a known issue, tower down or something? | @570198 Hello and thank you for reaching out to T-Force!  My name is Jason and I will be happy to look into this!  Just send us a DM! *JasonT"
"i hate t-mobile so much, DONT EVER GET T-MOBILE THEIR SERVICE SUCKS AND THERES ALWAYS NETWORK CONNECTION ISSUES!!!!!!!!!! @115911 @115911 | @570227 Hey there. We want you rocking awesome service no matter what! Send us a DM and tell us some more about what's going on! *MelindaR"
@TMobileHelp Had a delivery of about 10 days of voicemails a couple hours ago that I had not previously received. Any reason? | @570271 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115913 Hello John, my friend had around $5000 T-Mobile accounts fraudulently opened in his name. I'm wondering if you could help? | @570273 @115913 We are always ready to help, Michael. Have your friend reach out here; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"Can somebody from @115714 verify that the ad I saw on YouTube for 5 lines/$20 each is legit? I'll leave @115911 if that's a real deal | @570276 Hey, we would love to have you as a part of our Sprint family. Yes! The promo, 5 Lines for $20/mo. each line is legit. DM us for info. -NR"
". @115911 is the #UnCarrier cuz they un-care about account security. No one in #cryptocurrency should trust @115913's company. #bitcoin | @292802 @115913 We are truly committed to preserving your account security, Travis. I hope you'll reach out in DM. https://t.co/lH0SH5fy2m *MikeRice"
"I hate how I pay my phone bill& it starts being extremely slow as if I ran out of data when I have unlimited data @115714 @sprintcare u suck | @570333 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"@115714 why do I have no service in the middle of Minneapolis | @570336 Further look into and investigate on the service in that area. Can you please do so, in order for us to be able to further assist? -TC"
@115714 why do I have no service in the middle of Minneapolis | @570336 Well we can't be to sure on what exactly is the situation in that area. What you can do is send us a DM so that we can be able to..... -TC
How many times will I be told to restart my phone and reset network settings before my phone actually works🤔 @115714 #whatamIpayingfor | @570371 I know this is confusing and I promise to get down to the bottom of it. Can you send us a DM  so we can take a closer look? -SM
I would like to thank @115817 for losing my old iPhone I sent back to @115714 leaving me with a bill for the phone. #whatcanbrowndoforyou | @570374 Oh no! This is not the feedback we want to hear from a valued customer. Please send us a private message to further assist you. -CO
Hey @115714 your texting bot sent me 6 text messages within 2 mins. Please stop spamming me. | @186875 This is very concerning to us. We wish to gather more information on this matter. Please send us a DM so we can look into this for you. -CW
"@TMobileHelp I missed the deadline to return a phone because I was sick 😷 and your CS won’t help me out | @284300 Hi there my name is Kristen, I definitely want to make sure you are taken care of, can you please send a DM?  ... https://t.co/QigsNnkLn5"
Hey @TMobileHelp @115913 looks like you guys have problems on your site taking payments | @278967 @115913 We want to make sure that you're able to make payments there. We'll reach out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
@sprintcare if I'm eligible for a upgrade can I preorder the iPhone X through the Apple App Store or just https://t.co/d4zF45A7ct ? | @570395 Thanks for chatting! You could preorder through Apple or Sprint. If ordering through Apple you'd be asked to choose the carrier. -MH
"@115714 I'm sure you already know but your service sucks | @570398 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
"@115714 has the worst customer service!!! #overanhouronhold #tonotbehelped | @570406 Good day Yesenia, this is not the way we want you to feel. Please send us a Direct Message, so that we can further assist you. -KK"
"Hey @115714 sooo I’m a Sprint rep for a year now, and my band needs help getting tour van! #sponserus help us! @52534 | @570474 Good evening. Go to https://t.co/0qT1rLBLtN and search for Sponsor in the search bar, then click on the first link and fill out the form"
@TMobileHelp is the new iPhone upgrade plan the same as jump? | @344690 Great question Nicole!  The new iPhone upgrade program is cool!  Please click https://t.co/IvLqMUwEUf to DM me.  I've got you! *Frank Maez
"@115714 if i get 5 retweets can u get an iphone x for free? | @300657 Hey there! Thanks for reaching out. Do your require any assistance? Please send us a Direct Message, so that we can further assist you. - RA"
"@TMobileHelp I broke my phone earlier and I filed a claim since I have insurance on it and now I can’t even get a phone by tomorrow? | @570496 Drat! Sorry to hear about your phone, Noah! Please send me a DM to go over all your options for a replacement! Thanks! ;) *ZachReyes"
"@115911  I had a horrible experience with being billed for extras I did not want. I cannot even find a pr contact.  Wow, how bad is this. | @570497 Hey Kurt. The last thing we want is for any unpleasant surprises to be on your bill. Send us a DM and we'll look into it with you *ErikS"
"Wondering why it takes @115911 45+ minutes to get through to their reps when I want to switch from @ATT.  Paying too much overseas. | @570504 We'd love to have you on the team, Ambert and I don't want you waiting any longer to switch. DM us and we'll assist you ASAP. *ValerieP"
"But @115714 is lying. Used all my data on a free music streaming service. I rather switch to @ATT and pay for TIDAL. false advertising | @411341 Hey Cory, We would love to hear more about your concern. We truly would hate to lose you. Please send us a DM? Thank you. Ange L"
"@115911 i have this unlimited plan with 8 lines. Am i eligible for @116602 ? https://t.co/bQPdCY2Hdb | @570552 8 lines is amazing! #NetflixOnUs is $0 after $15 automatic bill credit, added each month to qualifying T-Mobile O... https://t.co/1JYnL0tAuW"
@TMobileHelp the customer is never right with T-Mobile 🙄 just annoyed AF | @570564 That doesn't sound like us! Please send me a DM so we can find a way to make this right! We don't want you going anywhere! ;) *ZachReyes
"@sprintcare Have had issues w/network for years. Finally got fed up today. Customer Service said tower being updated. For 8 yrs, really??? | @570573 We understand how inconveniencing coverage issues are. You were informed of updates in your area. We'll like to assist w/ any inquires. -SD"
"@TMobileHelp I am having a lot of trouble with my at-work account. I don't know what is wrong, no one has been able to help. Can you help me | @570600 Yikes, that never good we want you to be able to adjust your account.   DM us and we got you https://t.co/EHqYValTw3 *MichaelPhillips"
@115911 @TMobileHelp Will the iPhone X be available to pre order online? With the $300 trade in promo? Looking to upgrade a line from a 6S. | @427015 $300 off a new iPhone? I think yes! https://t.co/LfKlxD4wcr Shoot us a DM if you have more questions! https://t.co/033FgbQAw8 *KyleVesely
@TMobileHelp can we pre-order the iPhone X over the phone? | @462377 You totally can!! We can help you through here as well! Shoot me a DM for details! https://t.co/HTgeLMEYEm You must be X-cited! *DonHebron
"@115913 @115911 $75 for taxes and fees & 7 day shipping for the iPhone 8 and only $100 for my iPhone 6 Plus trade in? Disappointed 😔 | @382365 @115913 Let's make sure you're getting the best deal on this new phone possible, Alanna. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I’m going to Puerto Rico for a lil but will I have service down there? | @570689 We've been hard at working trying to get everything back up and running! If you need anything while you are there, just let us know! *JPL"
"I think #Sprint is the worst mistake of my cellular choices! They won’t even tweet back | @322890 Hello there! We would love to review this for you. Please send us a DM and follow us, so we can provide further assistance. - RC https://t.co/rMApsV8PQY"
@115911 got the note 8 bogo deal & one note 8 screen is significantly brighter than the other & it's not the settings! $1000 & defective!! | @570750 We wouldn't want you having a defective device at all! Please send us a DM and let's work together on what's happening. *KeithM
"@sprintcare Cabo Rojo, PR still without cell internet service. Shameful. Plenty of open land to put cell tower. #getaroundtoit | @570758 Hey Ivan! Thank you for reaching out to us. This concerns us and would like to assist. Please, give us a follow and send us a DM. -MK https://t.co/rMApsV8PQY"
@TMobileHelp can you believe this super high speeds? https://t.co/agPRX9j7MV | @570810 You deserve to have the best blazing fast speeds! Our Magenta Network can deliver! DM us and let's look into this together! *ShelbyMartin
"@sprintcare @136221 
Has taken me more than 3 ,days to set up my new Pixel 2 phone. My near by Sprints do not have Sim Cards. | @455512 We would be delighted to assist you with this! Please send us a DM, so we can further work with your situation. -GP. https://t.co/rMApsV8PQY"
@TMobileHelp and @115911 has awesome customer service! Never had a better experience. :) | @570831 This is definitely the Magenta Experience that you deserve every time! We always have your back and are a DM away! *ShelbyMartin
"Payed a 94 dollar bill and still got no service @115714 great customer service. https://t.co/4OZQKcRMCk | @570834 Network issues? We would be delighted to assist you with this. Please, send us a DM so that we can further work with your situation. -GP. https://t.co/rMApsV8PQY"
"I gotta get rid of @115714. I have such poor service every where I go! 🤦🏾‍♂️ | @570859 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"Y’all service is H O R R I B L E ‼️ finna lose a customer @115714 | @570862 We certainly want to get you the service you deserve! Let’s take a look together, Please send us a DM. -JA. https://t.co/rMApsV8PQY"
"@TMobileHelp Your #tmobile store in #Pomona/#Claremont by the 10 freeway off of Indian Hill has a great employee named Jonathan! | @570901 Awesome!! We love all of our employees, you can DM me and tell me all about your experience https://t.co/KQh917xfZf *SurDuaneMcGurn"
Worst decision in life... switching to @115714 | @570930 Hey! This concerns us and we'd definitely like to help. Please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY
@115911 can suck my dick I’m not paying no extra fee no more always trynna finesse smfh | @570935 Whoa! We definitely don't add on fees without a reason. Reach out to us in the DM so we can look closer at your bill. *HeatherSaenz
@TMobileHelp No service in 48001 right now. Seriously. WTF is going on? https://t.co/pM1w4XG7Vj | @571029 Oh no! No service = no good! Shoot us a DM and we can check it out! *RozLancaster
"@115911 Why does the Tmobile Tuesday app continuously reject my pin? | @214587 I just DM'd you Frau, thank you so much for your patience! <3 *VictorianLang"
@115714 you guys started helping me and said “you’ll  receive a callback within 48 hours..” it’s been a week now | @571088 I'd like to take a look into this. Please DM me. - JM
@124218 I am being harassed by sprint a year after the service was terminated | @571089 Have you contacted our collections dept. to ask what the charges are?
"@117543  hi there, right outside T-Mobile Store
30186 Industrial Pkwy SW in Hayward CA, there is no reception, no to 1 bar and  Edge | @571103 @117543 I want to make sure you’re getting the best possible connection. DM us for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte"
@115911 Still no help after hearing your REPS LIE you still #WontHelp #DontShopWithTMobile | @128517 Sending you a message now :) *DavidBradford
"@115911 customer service stay lien to me 😡 I wanna from now on speak with @115913 😩 | @425314 @115913 Hey Kenzo, we're all about accurate, transparent info. We'd love to help DM me with some info https://t.co/PUCbqyZK4U *RachaelTansey"
I’m getting tired of @115714 service. Even with LTE can’t even send pictures!!!!! | @571125 No service is no good! Shoot me a DM & let's get to the bottom of this ASAP! :) - RR
"@115714 this horrible service. You can never get a live person. Why all calls Go out of the U.s. | @571126 Oh no! Hey Gloria, this is Ange. Please DM us so I can assist you today. Thank you. Ange L"
@115911 I have JOD what is the best way and what time date can I upgrade to iPhone X | @571131 Hi! I'm so excited about the iPhone X too! Check out this link https://t.co/NOKoyhf6uI and shoot me a DM for more details! :) *RazvanM
"Hey @115911! Can you explain how spammers are using MY number to mask their own numbers for spam calling? | @571147 Thanks for asking! You can check out more info on how to block them, Alexander: https://t.co/d1S6HbjKIz. *NaeJ"
"@TMobileHelp They dont help I just left the store and still no help!!! I'm in FL and they still telling me i'm not #DontShopWithTMobile | @128517 You deserve a great experience, drop me a DM here https://t.co/kGg2v4HP5h *DavidBradford"
@115913 when are we going to be in touch with families and friends in Cuba by sms again? | @322259 @115913 We will continue to work with the local carrier to understand what options exist for supporting a text option in the future *RachaelTansey
"So due to the heat wave my tempered glass screen protector came unstuck from my phone and it’s totally fine. However because it’s outside 14 days, @115911 wants me to just buy another one instead of returning or exchanging 🙄 $45 down the drain.... | @195688 Hey Matt,
I'd love to have the chance to resolve this for you!
Let's slide back in DM and I'll see what my #MagentaMagic can do! *CatherineG"
@TMobileHelp hey I was curious if you could tell me my tenure and credit class | @571205 Looking to upgrade with JOD? Send me a DM and I can give you details on where your eligibility falls https://t.co/wnPk0Kpe5r. *BrittanyJones
I’m ready cell phone providers. @115714 is too expensive for just two lines 🙄 | @571253 We'd hate to see you go! Please send us a DM in order to further assist with this matter. We await your response. - EG https://t.co/rMApsV8PQY
"I can't wait to get off of @115714 man can't even load a damn picture without wifi 😡😡😡😡😡 pay so much for shit service 🙄 #metrohereicome | @571312 Hey Pacianna, sorry you're experiencing this issue, we'd hate to lose a customer like you. Send us a DM where we can review your issue. -AL"
@115911 @TMobileHelp Het zou worden opgehangen en de kabels zouden worden weggestopt. Ik kom thuis en ik zie dit. Hoe doe je dit nu zelf? https://t.co/91GPoq7ryz | @571372 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
@115913 Very disappointed redeeming BOGO 4 S8+. 3 times & nada takes 6-8 weeks 4 answer then start again. Tmo can do better. #TMobile | @571374 @115913 Hi! I want the process to be smooth and would love to get to the bottom of this! DM us https://t.co/3sF8qoXrvZ *AlissaFast
"So thanks a lot @115714 can’t wait to see how your going to rip me off when I go to your store | @571405 We will hate to lose you as a loyal customer. Please send us a Direct Message, so that we can further assist you. We're here to assist. -HS"
Unlimited love? Use #AAADiscounts to get your mbrshp renewal paid by @115714. #canyouhearthat https://t.co/oJmC7Xsb92 https://t.co/gu7OwVwI9g | @571460 Visit https://t.co/HEkQFZAzHe for all the great info on the various opportunities we provide for discounts for our beloved customers. -MM
@TMobileHelp yoo I have no service in Turkey. No service is no good. Can you help me🙃 | @571475 Hey! Hit me up on DM here https://t.co/bFxJ0iwSJg #GotYouOnThisOne *AyubMogradia
"@115911 poor service at westgate vacation villas resort. Less than 256k download speed. | @571476 We want you rocking awesome service wherever you are, Nelson! DM us so we can see what's up! *MelindaR"
"I am now shopping my 4 cell phone lines to companies other than @115911 because the company lied about rates....I have to call every month to fix something in the billing @115913 | @154857 @115913 It's imperative to have a bill that is right on point, and we definitely don't want to see you go. We see we've been working in DM and will meet you there. *ShelbyMartin"
"@115913  My wife was the proud owner of a smashed iPhone for the holidays. Seem that the only path to get an iPhone replacement, is to signup for a line with a carrier. Since we don't need another line Tmo, we are looking elsewhere.  See you in 2yrs? | @571491 @115913 We absolutely don't want to see you go, Luc. Send a DM our way so we can check out potential replacement options with you: https://t.co/cuEwtd2epS *DanKing"
"Hi @TMobileHelp. My Samsung Galaxy S7 updated some software earlier this morning. Since the update I've few issues with the phone not wanting to connect to wifi. I did some troubleshooting, then tried to turn the phone off for a bit, and now it's stuck between off and on. :( | @571494 Hi Jenn! Good morning, and thank you for reaching out to us today! Please shoot us a DM and we can help you further:) *Davin Back"
@TMobileHelp DM you a question! | @571495 Hey Ritu :) Thank you for reaching out to T-Force. My name is Sergio I will respond to your DM. *SergioI
"@115911  78YR OLD MUM SICK, ONLINE FORM NOT WORKING AS MY MUM DON'T NO HER DETAILS I AM 6500MILES AWAY.. HELP. SHE ALONE NO LANDLINE | @571511 Hi There! We'd like to assist with this! Please, send us a DM with account details so that we can take a look at what's going on. *WhitneyJ"
@115911 Gave me horrible customer service this morning and I’m changing providers!!! Someone else can have my money! | @571513 That's not the experience we want for you and we want to get this turned around! What can we help out with? DM us so we can assist. *ElleA
"@115913 I am an upset customer of 10years who is not happy with the jump program system 30 days to check in my phone | @571525 @115913 Hey Jeffrey, thank you for your incredible tenure throughout the years. DM me so I can help https://t.co/Nr93OTtXRx *TaylorBest"
"@115714 your service really sucks | @571563 Wow, that’s terrible. Let’s get it fixed. Please send us a PM with your nearest cross street and ZIP code so we can further assist. -R.A"
"@TMobileHelp hey TMobile, I've been calling customer service for over a year now trying to fix my caller ID and it's still has gone nowhere. | @571603 Thanks for reaching out to T-Force today! My name is Kim and I’ll be your magenta hero here to help save your day... https://t.co/u0qanQ1Svq"
sick in bed on the phone on hold with @115911 30 mins and no voice later still no help https://t.co/p30bOE5mOa | @419341 @115911 Being sick is the worst. It's even worse when you need to take care of business when all you want to do is rest. ... https://t.co/FZT4FjjceO
@115714 your website sucks even more than your service. So glad to be dropping sprint at the end of the month | @571628 I would like to help you. This not the experience that we want you to have from us. Please send me a DM to further assist you. - BB
"@115911 your 4g Lte speeds are really slow... What gives? I moved over from att and am very disappointed. 😣 | @429629 We can't have that, Wilson! I, too, have a need for speed and want to assist! Please, DM us so we can check this out for you! *WhitneyJ"
"@tmobileHelp please help me. A customer since 2001.  A caregiver for my elderly mother trying to make ends meet.  You disconnected us. https://t.co/pl6xmK6d0H | @418599 Have no fear, Danny Boy is here! I'll be your superhero here to save the day!! Shoot me a DM!! https://t.co/oIBK3mlmoz *DannyHarvey"
Absolute worst customer service experience. Thanks @115714 now over an hour drive to and from a stupid store to change an acct #cancel | @571651 Your satisfaction is of utmost importance to Sprint and we will hate to lose your business. Please DM us to further discuss this matter. DS
"@TMobileHelp how do you preorder for iPhone x exactly I’m in Florida so that would be 3:01 AM EST for me right? | @249285 Randy, this is one exiting iPhone and we want to ensure you get yours. Send me a DM to go over any details of this pre-order! *AlfonosM"
"Wow, I had the worst experience with one of your sales reps just now. Completely rude. @115714 @sprintcare | @571667 We strive to provide the best customer service to all our customers at all times. Send us a DM so we can further address this matter. -HS"
"@115714 honestly is impossible to keep , after 11 yrs calling cust serv is not even worth it No Resolution to clients problems @sprintcare | @571668 Good morning. Thank you for mentioning us in your post. May we please know what is going on? We would love to help. Thank you. Ange L"
"@TMobileHelp not having luck unlocking my paid off samsung galaxy s8 plus. Unlock app no work even though I got email to use it to unlock. Help? | @571682 Hey! If that's what you're trying to do, let's get on it! DM me and let's dig into it :) https://t.co/X3FnlBEvX7 *TaylorBarnett"
"@115911 Please stop lying about your speed | @571689 What do you mean, Sudoku? We're here for you and would love to look into your connection with you. DM us here so we can chat. *BlakeT"
"#Sprint I am so sick and tired of your crappy service your #towers have been “down” for 5 WEEKS where I live and surrounding areas. | @571704 Wow, that’s terrible. Let’s get it fixed. Please send us a DM, along with your nearest cross address and ZIP code. We are here to help. -DS"
"Dear @115714, why is my service so bad on Wilmington Island, GA? I’ve literally thrown my phone in frustration. A little help? | @571728 That sound like something we should look into. I know how frustrating this can be. Please send us a DM to better assist -AF https://t.co/rMApsV8PQY"
"@115911 your reception sucks here in Jersey City fix the issues ASAP | @411095 Reliable service is important to me too, Avni, so I want to assist. Please, DM us with your location so we can check this out. *WhitneyJ"
"Yikes!! https://t.co/CRmiGDUzFZ | @519794 Shoot me a DM, I would love to check any information on the iPhone X. I know this is an amazing phone and I want you to get yours! *AlfonosM"
"Literally anytime I am near/crossing North Cap I don't have service! It's like when you're entering or exiting NW/NE @115911 gets confused. | @571792 Oh dang! I know how important reliable coverage is so I want to check this out for you, Amanda. DM us here to assist you. *ValerieP"
@TMobileHelp @115911 @115913  when and how can I preorder an iPhone X tonight? | @571798 @115913 Pre-order is starting at October 27 at 12:01 a.m. PT! We recommend to pre-order online but you can also always call or DM us too *TaylorBest
@TMobileHelp Wishing you guys were in Ireland :( | @571807 No service in Ireland?  Let's see if we can get you some service!  Just click https://t.co/IvLqMUwEUf to DM me! I've got you! *Frank Maez
"@TMobileHelp Hi, if I am traveling to Canada, do I need to notify you that I am going abroad to avoid extra charges? | @571819 Hey Liene, thank you for reaching out. Lets check the details out and get a game plan together, shoot me a DM so we can start *MatthewC"
"@115913 When I get home from this trip, I'm switching my cell service to @115911 from @ATT #pricewars #CustomerService #HR4HR #better | @424667 @115913 We can't wait till you're part of the #MagentaFamily! We're always here if you need assistance https://t.co/Nr93OTtXRx *TaylorBest"
@115714 How come every time I have a question about my bill Sprint is not available? When you call the prompts just hang up on you.  When I go online the Chat 24/7 is not even available 24/7!!! Sprint used to be a good carrier but lately they suck! | @571846 Oh no! We never like to see our customers unsatisfied. Please send a private message so we can gain further information about your account.
"@115714   So disappointed I switched.  Can I cancel my service without penalty for your coverage map lies. | @571849 Hey Mr. Reiss, We wouldn't want you to cancel your service. We can check to see what is going on with your magic box. Please send us a DM.AL"
"Got to be the worst customer service EVER to be assured by 4-5 different people that this issue has been handled and it isn’t, @115714. | @422255 We don't want you feeling this way. We are here to help address any concern you may have. Please let's address this via direct message. -CO"
"@115714 is down?  ""Searching for Service"" | @571878 Hi! This has called our attention and it concerns us. Please, DM us, so that we can further assist you with the matter. -AM https://t.co/rMApsV8PQY"
"@115714 If you don’t get my replacement device activated I’m switching to @115911 | @325807 Hey Brent, what is wrong with your replacement device? Have you already called customer service to activate it? Please Send us a DM. AL"
"Never again , @115911 is trash . Fuck you guys. | @571897 Ahh! What's going on, Aleen? DM us here with more info to chat about this. We're here to make sure you have a great experience! *ValerieP"
@115911 I’m trying to find out the value for my iPhone 7 plus but it looks like it’s not on the options. Just wondering why! https://t.co/f74WrzVKUG | @427713 🤔 Hmmm that's a great question. Send us a DM with which carrier your iPhone 7 Plus is on and we'll figure this out together. *KananiB
"Why @115911 gotta be the only one with a down payment?! 🙄 | @290101 Hey, let's take a look at your plan to see what options we have for you so you can get your hands on that new iPhone! DM us. *TerriL"
"@sprintcare Can I move the sim in my phone to another phone and it will work or do I have to do something before it works | @571961 Hey there! So there is actually something else to be done, can you send us a Direct Message so that we can provide you with the steps. -MM"
"And then my phone just says no service at the top. Fuckin @115714 has the worst service | @571973 Hi! Definitely, this has called our attention and it concerns us. Please, DM us in order to further assist with this matter. -AM https://t.co/rMApsV8PQY"
@115911 what's the JOD down payment for the iPhone X? | @571988 It's time to get geared up for this amazing device. Let's get you all the deets on JOD Down right here. DM us and let's talk. *JeremyJ
@115911 you have the worst LTE network in New York. Never get a good signal | @571991 Oh dang! I want to make sure you get reliable coverage in the big Apple! DM us here and we'll check out the coverage ASAP. *ValerieP
I just want y’all to know @115911 is bs. | @331947 Yikes! What's making you say that? I want your experience with us to be superb! DM us here and we'll be happy to assist you. *ValerieP
"@115913 Hello I am having a huge problem with the Chattanooga Tennessee department. With Melissa, Ashley, Tavia, Collin, (1/71) | @424579 @115913 Your experience is everything to me, Jem. We're John's Social Media team and we're on this. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Hey @TMobileHelp why does the TMo app ALWAYS need talk to the cell network? I’m inflight and can’t connect right now #TMobileWingman https://t.co/EyAwHluJQi | @572009 This is for account security and protection. Tmobile wants to ensure that anything account related is done on our secure network *TaylorMoon
"@115911 whats the pricing info for 256gb iPhone X? On an EIP plan | @572027 Hi hi, Vega! So stoked you're interested in getting the X! The pricing will be $429.99 down and $30.00 monthly for 24 months! *ChanneyT"
@115911 How do I pre-order iPhone X tomorrow? Do I need to go to a store to return my iPhone that is funded? | @200605 Hi Ralph! This depends what program you're on. Send us a DM and we can get you all the answers for you to have a smooth upgrade! *TerriL
"@sprintcare whats going on with the sprint app on iPhone? It keeps telling me to try later. Its been like that for over a week. | @572041 Hi there! We would like to take a look into that matter. Please follow us at @sprintcare and send us a DM, so we can further assist you -DG https://t.co/rMApsV8PQY"
"Yo! @ATT  Your Call Center Closed At 9PM? @115911 What Time You Guys Closed Since @ATT Giving Me The Run Around 🙄 @TMobileHelp 😒 Yall Open? | @572042 We know the world doesn't ever stop, so we're here for you 24/7 and we'd love to serve you! DM us any questions you have :) *ByronEdwards"
@115911 will i be able to pre order the IPhone X on JOD through the T-Mobile website? | @425504 We love getting you the best purchase options. You will be able to send us a Direct Message or give us a call to pre-order. *JeremyJ
"@TMobileHelp how do I pre order the iPhone X when orders open up? Also, will sales people people able to give me my options at that time | @460151 Hey there That's a great question! You can Pre-Order either through the MyT-Mobile App, online, calling in, or by... https://t.co/1lejdohC4W"
@TMobileHelp I have jump (not jump on demand) will I be able to pre orde the the Iphone x online? | @427183 Regular JUMPs can be done online! Find the steps for how-to here: https://t.co/2KOzlp12ay https://t.co/lOqKyE0PXQ *ReillyLeritz
So @115714 is really out here holding peoples money that doesn't belong to them. 16 days for a refund huh? | @471452 This sounds like something we need to look into. Please send us a Direct Message with more details of your issue. We're here to help. - CE
"@115911 I have a paid off iPhone and I want to get the iPhone X, will I receive credit to purchase it since I paid off my previous EIP? | @572085 We can check to see what the trade in value is and if you qualify for any additional promotions! DM us and we'll take a look. *KananiB"
"@115911 iPhone X launch to change the rules of the game. You don’t ask for a deposit for a Note 8 during that launch and the iPhone /3 | @342483 Hi, John! I know the down payment isn't what you're looking for, but I'll absolutely keep working with you in DM :) *ByronEdwards"
@115913 can I have one time a tmo store rep doesn’t lie and screw my account over. manager said the will call me but never did. Switch# | @547820 @115913 We always want to take great care of you; please send a DM our way. We're on this. https://t.co/lH0SH5fy2m *MikeRice
@115913 having a wonderfully horrible experience getting back to T-Mobile. What's your email? | @572111 @115913 You can reach John directly at __email__. We're here for you in DM as well. https://t.co/lH0SH5fy2m *MikeRice
"@115911 Hi! Can you tell me how I can get the IPhone X tonight, and how much down for a JOD customer? I need to know if I should call at 12 | @572125 Hey Joel, let's make sure we get you all the info you need. DM us, we'll to help get you that iPhone X preorder when it goes live. *JoanO"
"@115913  your customer service reps have been wasting my time all day 🤦 please help SOS | @419341 @115913 We absolutely want a resolution for you, Tiphanie. We'll be reaching out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Will BingeOn still work of I use all my data and go into data stash? Or will it count against data stash? | @572188 Great question, Alex! Send me a DM & I'd love to get you all the deets on this today! :) *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp do I have to put a deposit down to preorder iPhone x? | @400892 Let's check what an upgrade to the amazing iPhone X will look like for you! Send me a DM so I can help: https://t.co/JeuDhfsNjR *NatalieKelm
"@sprintcare will the #IphoneXPreOrder be available in stores tomorrow? | @572192 Hey! Thank you for contact us. Yes, is available in the store tomorrow. Also, you can make the pre-order here: https://t.co/6qGhGanS3A. -LR"
"@115714 listen here... I just want my new phone and y'all are making it soooo complicated. You want my money or nah?!!!! | @572200 Hi there! We'd be glad to help. Please send us a Direct Message with more details, so that we can further assist you. -DS https://t.co/rMApsV8PQY"
"@TMobileHelp be honest, how much of a dumpster fire is the website going to be for iPhone X preorders tonight? ;) @171672 | @572202 We've got the entire Magenta army ready to get you hooked-up! Send me a DM if you want to chat! :) *AlexKimbrell https://t.co/GefRnVHVqu"
"Definitely switching to T-Mobile tomorrow. Haven't had signal or good data connection with @115714 in 2 weeks now | @572208 We would hate to see you go. Please DM us, so we can check your surroundings and check to what resolution we can get. -LR. https://t.co/rMApsV8PQY"
"@115911 We can’t pre order if we have JOD? That’s BS | @234640 Hi there my name is Kristen, you Magenta Hero this evening.  Can you please send me a DM?  https://t.co/p5tlOIac4q *KrisAlamed"
@115911 Is this the support team? I need help unblocking short codes on my T-Mobile phone. Thanks! | @572217 Hi Beth! You've come to the right place :) Send us a DM with what specific short codes you're having issues with and we'll help! *TerriL
@sprintcare im trying to make a payment and your website is down. when will it be back up? | @572228 Yes. Our site is down for maintenance. Will be down from 9:00 PM CT until 3:00 AM CT. You can also call *3 to process your payment. - FZ
"@115911 - 6 calls, 9 reps, all with conflicting information, to open one account? Really? Is this what it's going to like with you? Damn. | @572236 I can absolutely understand why you are feeling this way, and want to get you accurate information without any fu... https://t.co/qB5APWhyqo"
Does this mean @115714 is like watching me?! 👀 I didn't agree to this 😱 https://t.co/u90jrpZQH4 | @572278 Hi Kristen! Thank you for reaching out. Please visit the following link https://t.co/KWNoGZk2SM for more information about the program. -DC
@sprintcare when will I be able to access the site?  Or can I order my phone from here? | @430045 Hey there! Pre-orders for the IPhone X device begins at 2:01a.m. CST - 11/2/17 at 11:59 p.m. CST on https://t.co/0qT1rLBLtN / Telesales. -JC
@TMobileHelp so if I trade in my iPhone 7 plus the money is credited over 24 months?? 🤔 | @166886 Hi Dane!  Jason here with T-Force.  Send us a DM and we can take a look at that offer and get you the most updated information! *JasonT
"@sprintcare are we going to be able to order through mobile or is it through a desktop only? | @572295 Hi, this can be done via your device but not your mobile app. You will need to order via https://t.co/6vdqzjyoDX. :) -ResolutionSup SR"
"@115911 Hi! Can you tell me how I can get the IPhone X tonight, and how much down for a JOD customer? I need to know if I should call at 12 | @572297 As a JOD customer you'll need to reach out to us directly by calling 1-800-T-Mobile or by sending us a DM. Let's ... https://t.co/mPV3PyHUWd"
"Most other carriers are $0 down except @115911 for some reason. https://t.co/TITgIQIxuL | @572298 Since the iPhone X is a more expensive model, we’ve set a down payment to give you lower monthly payments. We can... https://t.co/MhwuzjPKpB"
@TMobileHelp What's the number I need to call to pre-order the iPhone X via Jump! On Demand when it goes on sale? | @406957 Hi there! Thanks for reaching out to us here at T-Force about the iPhone X! It would either be through us here or dial 611 :) *PhungDao
"@115714 what's going with this company! my data is down once again in less than a week. get your SHIT together #sprint | @489004 Hi! This concerns us. In order to further assist you Please, follow and DM us. We'd be glad to look further into this. -IG https://t.co/rMApsV8PQY"
@115714 OPEN THE PORTAL SO I CAN BUY MY IPHONE 😭😭😭 | @541078 Pre-orders for the IPhone X device begins at 2:01a.m. CST through 11/2/17 at 11:59 p.m. CST on https://t.co/0qT1rLBLtN / Telesales. -JC
Hi @115714 I’d like to add my bill to my bill | @186412 Hello there! Thank you for reaching out. Could you please elaborate a little more on your question? You can also DM us for assistance. LM -.
When you set a alarm to be up before 2am to pre order @115714 iPhone but now they’re saying 3am 🙄 yay me | @238444 I'm sorry about the pre-order Melanin. The Pre-order is actually 2AM CST and may differ depending on your time zone (i.e. EST> 3AM). - DW
"@TMobileHelp - looking for the ORIGINAL JUMP 1.0 terms and conditions (the one released on July 14, 2013.  none of the call reps seems to remember what these terms were.  tired of having to explain | @572371 Hey there! I would love to review these with you. Please shoot me a DM so we can get some more info! https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@115913 Customer Care at T-mobile Help @ twitter keeps me on hold for 45 minutes and counting, I'm keeping the window open for a reply | @572372 @115913 Let's not keep you waiting. I sent you a reply, and I am happy to give you a call. Meet me in DM: https://t.co/jYNFEXxh3c *CarmenSipes"
"@TMobileHelp can we call in pre orders? | @572374 Hi Papi how are you today? I'm so excited to let you yes absolutely you can do in 40 minutes time.
#ExcitementExcitement *FerzanaS"
@TMobileHelp Just had the worst experience with customer service on the phone and need help for an upgrade. | @427026 You came to the right place! I'm an expert amazing customer service giver! :) Send us a DM! https://t.co/xo3WIlgYX6 *Becca Brandt
"@TMobileHelp Sent ya' a DM with a JOD iPhone X question. I know I'm the only one to do that tonight. Help please ;) | @427156 Just got your DM, Jeff! Responding as we speak and ready to get you hooked-up today! Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp how fast will you guys respond if I dm at 12:01 to buy iPhone x? | @120345 Hey there Bob, I see your DM and will be responding there shortly! Thanks for your patience :) https://t.co/RpP6DJRBrH *MarvaBiggar"
@115714  bill now includes un-disclosed $25 per/mo fee WTH #sprintPirateFees.  Customer service NO help at all.  Steal from customers 💩💩💩💩💩💩 | @572382 Hello David! Please know we can absolutely detail what this charge is all about and give you more information. DM us to help you! -AC
"An incompetent @115911 rep really just offered me a $40 credit in replacement of a $85 inaccurate charge. | @426502 Oh no!
I would love to get this resolved for you. 😊

Send me a DM and I'll see what I can do! 😄
 https://t.co/SErXD4mku8 *CatherineG"
"@115913 how does the iPhone Upgrade Program work? It doesn't look like my balance on my iPhone 6S Plus is covered? It's 12 months paid. | @459352 @115913 For a limited time, purchase a new iPhone from T-Mo (starting 9/15/17) and be able to trade it in once half is paid off for new phn *DanKing"
"You see this shit @115714 always 1 bar. Man y’all ass cancelled next month https://t.co/wwBqkTz0J8 | @414758 We apologize for the inconveniences, but DM us, so we can check your surroundings and check to what resolution we can get. -LR. https://t.co/rMApsV8PQY"
@115714 your site messed up my iPhone X order as I clicked checkout. Says it cannot send me text and I cannot refresh the site again | @427612 Hi! Our https://t.co/0qT1rLBLtN and other pages of Sprint like the app will be unavailable due to maintenance starting tonight. -AM.
"@TMobileHelp so you guys said you saw my DM but no one responded | @376885 We're super busy with the our iPhone X launch, sorry about the wait!  I just sent you a DM.  I'm all over this for you! 👊🏼💪🏼 *Frank Maez"
"@TMobileHelp trying to get a response via DM. Need to preorder. | @395096 Hello there, John! Thanks so much for making the effort to reach out about this pre-order! I will be following up with a DM! *PaulPerkins"
"i literally sat up to order my phone @115911 and somehow, despite being “well qualified” need a $300 down payment??  lmao ya byeee | @436263 @115911 If you would like I can take a look into the account and see why its asking for a the down payment. Please privat... https://t.co/cL7VzO3US7"
.@115714 websites crashes. Terrible. @sprintcare | @427627 Sorry for this inconvenience. Our websites will be unavailable due to maintenance until 3:00AM CT. Please try again by that time. -OM https://t.co/rMApsV8PQY
@TMobileHelp the rep I spoke to earlier did not give the right directions for iPhone X JOD pre-order. | @142413 I would love to help you with getting the iPhone X pre-order! Send me a DM so we can get that started.https://t.co/D4NKjg57yo *SultanGardezy
"@sprintcare this is ridiculous. Nothing is even open for preorders. I hate being on hold. | @428581 Our apologies, our website is currently under maintenance, it will end at 3:00 AM (CT). We know that you are as exited as we are! LM. -."
"@115714 your website for #iPhoneX Preorders has crashed 😡😡😡 | @572412 Actually, it will be unavailable due to maintenance until 3:00 AM CT. You can check back within an hour. 4 further assistance DM us. -OM https://t.co/rMApsV8PQY"
The T-Mobile App is no help pre-ordering the iPhone X. Was told earlier this week by rep to use the app!!!@115911 @TMobileHelp @115913 | @426997 @115913 Hi! I want this to be an easy process. Let's get you taken care of here. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"On the phone with @115911... 
On hold with @115911...

I can just feel this slipping out of my grasp. 😰 | @426887 Whoa whoa whoa! You are never on hold with us here on T-Force, friend! DM me https://t.co/P5ACUoCEw4 I got you! :) *ChasityScanlanSevao"
@TMobileHelp @115911 your website and app are trash and nobody answers the DMs or phones. | @362511 @115911 We are on it! We would never leave you hanging! We are super high demand tonight but we will be here all the way through! *TrudyM
"@115911 screwed up pretty bad. Up at midnight, very slow multi step process that ends up sending ppl to their iPhone 8 site... | @566971 Hey there, Miguel! Please send over a DM and let's get you hooked up! We want to get that new iPhone in your hands ASAP! *BrookeK"
@115714 let me in so I can preorder the iPhone x ho | @572424 The site is currently under maintenance for a better experience when shopping for your iPhone X. Maintenance will end at 3:00 AM CT. -LNL
"@115913 @115911 very sleazy to be charging $20 to upgrade over the phone when I can't get the site to work or display the iPhone 10 | @145167 @115913 We want this to be a fantastic experience. Let's turn this around, send us a DM https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp The iPhone X doesn't show up as an option in the product list. Only the 8 & 7. Help! | @572426 Hey there Max!! We definitely want to get the pre-order for you.  Please send us a DM and we can walk you through the app :) *PennyC
"@115913 @115911 and the app crashed 😟 | @572427 @115913 We're here for you and would love to help. Refresh and if this happens again, please DM us: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Trying to preorder the iPhone X, but it does not show up on the website. Can I preorder through y'all? | @572428 Absolutely! Send us a DM and we'll get you setup for iPhone X success. https://t.co/mG2aYYPAdA *AshleeCooper https://t.co/yl7CqtEhl4"
"@115913 my service dropped call when it counted, fix this my man 😐 | @397919 @115913 We are here to help, let's take a look at getting this taken care of. Send us a DM https://t.co/PbJEgtqanO *JeromyBingham"
Hurry up bitch !!!! @115714 https://t.co/sHd5R9fYcF | @427417 The site is currently under maintenance for a better experience when shopping for your iPhone X. Maintenance will end at 3:00 AM CT. -LNL
"Every time I try to order I’m forced to do a trade-in and then it takes me to a listing of iPhones WITHOUT The X @115913 @TMobileHelp | @572431 @115913 Try refreshing the website, if this doesn't work we've got your back. Send us a DM https://t.co/PbJEgtqanO *JeromyBingham"
Ughhh @115714 mobile app down can’t order @115858 iPhone https://t.co/qJkb8nJetC | @572432 Hi Thomas! We apologize for the inconveniences caused. Our website is unavailable due to maintenance and will be back up at 3:00 AM CT. -MK
"@115913 Well that was a disaster, easier for us to leave t-mobile than order an upgrade tonight. | @427345 @115913 That's not the experience we want for you at all! DM us so we can get you taken care of! https://t.co/JZo5j0MJSD *AlissaFAst"
"So much for @115911 uncarrier. Rep refused to process JOD because I didn't have current JOD half paid off. @115913 | @572435 @115913 We'd love to see you have the phone of your dreams, DM me here so we can check things out https://t.co/PUCbqyZK4U *RachaelTansey"
"@TMobileHelp why is only the iPhones 8 and 7 showing up???? | @426066 I apologise for the inconvenience, please may you come out of the page and completely log out as we would have co... https://t.co/6TB4hBdKgz"
"Such a big disappointment @115911 website/app not showing iPhone x for pre ordering till now 😏😏#EpicFail #iPhoneX | @572438 Hey there, Wanderer! Send over a DM and let's get you hooked up! We want you to get that awesome new iPhone and we got your back! *BrookeK"
@115911 @TMobileHelp Thank you for placing the order over the phone! According to my email the phone should be here next week! | @572444 That's awesome! We can't wait till you rock that new phone! Send me a DM if you have any questions! https://t.co/D4NKjg57yo *SultanGardezy
@115714 @sprintcare WHY DO YOU GUYS SUCK SO BAD 😤 fix your fucking website https://t.co/IsAawAAUlh | @572445 Hey Aubrey! Our site is on maintenance till 3:00AM CST. Please allow 25-30 minutes and try again. We're sorry for any inconvenience. - RC
"@TMobileHelp is there no way for prepaid customers to order the iphonex from the website? the upgrade button i was trying went away | @572446 Hello there Malfoy! Thank you so much for reaching out to us:) Its a great question you have here, so with prepay... https://t.co/WOOQyMUoEU"
@115714 how long? Why did I pre register to pre order and get out into a queue. Way to treat loyal customers https://t.co/5o3fmnxxSb | @310488 We deeply apologize for the inconvenience caused to u at this time. The order process will start at 3.00am CST thanks for your patience. KC
@115714 @sprintcare what the biggest lie. Once again you guys fail on an iPhone launch. Tired isn’t even the word of how I’m feeling rn. https://t.co/J6bjtWghYj | @131893 The site is currently under maintenance for a better experience when shopping for your iPhone X. Maintenance will end at 3:00 AM CT. -LNL
@TMobileHelp iPhone x isn’t an option to pre order. 🤔 | @572447 Yikes! The iPhone X is amazing and I want you to have this phone! Let's see what's going on. Shoot me a DM https://t.co/dzjAJQ2bkx *SoRaYi
"after all, I will not get the phone thanks to you @115714, great. I can't believe I switched to this company | @315735 We apologize for the inconveniences. Our website is unavailable at the moment due to maintenance and will be back up at 3:00 AM CT. -MK"
thanks @115714 for kicking me out of iphone line a bunch of times while i was picking my options | @456666 We deeply apologize for the inconvenience caused to u at this time. The order process will start at 3.00am CST thanks for your patience. KC
"@115911 @TMobileHelp sent DM need help with some questions regarding JOD | @572452 WoooHooo!  The iPhone X pre-order is here!  Please send us a DM with any questions you have, T-Force is here to help! *Lisa Galvan"
"@TMobileHelp can I get some help with pre ordering? | @427052 Hi there! :D We got your message but, would you mind updating your permissions or following us so we can message ... https://t.co/sw37X1wLS8"
"@115913 your site is super borked with traffic, how am I supposed to verify order and delivery? I signed the agreement. | @339558 @115913 Let's make sure your order is signed, sealed, delivered Brian! DM us and we will check your order out for you. *AlexGill"
@115913 @115911 How is it that I was told that with #JOD I wouldn’t have to put anything down but then come all of sudden i do ?BS!!!!! | @425832 @115913 Hmm! Let's talk through this & make sure you're taken care of. Please DM us!  https://t.co/ZxXpYRedaq *NicholasTomchik
"Never trust @115911 Reps. They just lie. I Missed my pre order for iPhone X. I was told I’ll get a call but never got it. @115913 😡😣 | @572460 @115913 Let's turn this around so you can get your order placed with ease. We are standing by to help, send us a DM. *JeromyBingham"
"@TMobileHelp @115911 dont understand they r not better prepared for this. Only iPhone 7 and iPhone 8 come out when I try to pre order x | @427363 Darnell, I'm so sorry you're having difficulties with that order! Send me a DM and we'll take care of you in true Magenta style! *BobbiT"
FURIOUS with @115913 and @115911. | @463277 @115913 Woah there! What's going on? We want nothing but smiles. Let me know what's up in DM https://t.co/PUCbqyZK4U *RachaelTansey
"@115911 sent a dm already no answer | @572473 Hey there, Brian! I currently do not see that we have received a message from you. Please attempt to resend your ... https://t.co/WQ9mpDBmuW"
"Umm @sprintcare how long do I have to wait....been waiting since 2:44am nothing is happening 😐😐 https://t.co/hnhbGgybbC | @572475 Hi there, thank you for reaching out. Our website is in maintenance and it will be back on working at 3:00AM central time. =) -DC"
"@115714 I’ve been on your page for 1.5 hour on this page been waiting my turn I though every thirty secs shoppers were let in ? https://t.co/5e9UOOYILt | @572478 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
My phone battery has gone from 100 to 62 trying to preorder the iPhone X. @115714 you suck. It’s been 22 minutes. Fix your shit! | @425538 We truly understand your concerns regarding this. We are working on these inconveniences to further assist! Please bear with us. - DB
"@115911 @115913 totally sucked preordering #iPhoneX never again | @194514 @115911 @115913 Hey there Justin! I see that you're working in DM, let's meet back there to get your order completed. Thank you! *AshHebron"
"Hey @115714 I've been in line for 50 minutes and nothing yet 😩😩😩 | @572479 We know you're excited, and we're too. We recently received a communication that said the page will be in maintenance until 3:00 am CT. -LR"
"@115911 like how all the advertisements had $0 down payment for iPhone X with jump then when you finally pre order you sneak in a $279 | @124344 Hey Vincent, since the X is a more expensive model device, there will be a higher day payment so that you get low... https://t.co/pbO1Xs4nup"
"@TMobileHelp almost 1hr 20min over the phone! they gave me wrong information yesterday about my eligibility.... | @342838 Hi, I apologize you spent such a long time on the phone and was given wrong information.  I am happy you got me t... https://t.co/sBF5zWc2kQ"
"@115714 your site keeps going to unavailable every time I finally get through the waiting room. Not cool. | @572494 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115714 preorders suck site still down | @572496 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@TMobileHelp after unsuccessfully trying to get the phone on ur site, I called to preorder & ended up getting charged an extra $20 #nothappy | @256067 That's definitely not the experience we want you to have. Send me a DM so we can go over it. https://t.co/D4NKjg57yo *SultanGardezy"
"@115911 @TMobileHelp • App crashed, site got stuck, store still closed • Good ol’ customer call/care handled it 2nite.  Thx Kim!  #iphonex | @572499 I'm happy to hear that our AWESOME Care Team were able to help! Shoot me a DM if you have any questions! https://t.co/c09vKrd5yq *AshaBegum"
"@TMobileHelp @115911 help a gal out | @572501 Hey there, Katiewafflesx! I'm working with you in DM's to get this sorted out as quickly as possible, I'll catch you there! *JoshuaB"
@115714 you have failed me.... | @427250 Have you tried the process again? If your still having issues you can also contact our Telesales department now at 800-777-4681. -KT
"Well, @TMobileHelp wasnt useful, slow responses in DM over course of an hour to order phones, luckily I called CC and it took less than 10m | @427312 We do apologize for the delay in our responses, I'm glad our CC was able to take care of you. We appreciate the feedback! :) *BrendanLee"
"why can't i preorder iphone x as an upgrade, its making me add a new line @115714 | @572513 Our apologies for any inconvenience caused. Please, follow and DM us to assist you. We are working towards a resolution. -IG https://t.co/rMApsV8PQY"
@115913 I accidently Orderd Two T-Mobile. Will you buy one from me? 😭😰😱 | @572515 @115913 Let's make sure we get this taken care of - shoot me a DM and we'll get started. https://t.co/93XwcSKFIy *RayButler
"@115911 just pre-ordered the iPhone X using JOD. I was never asked to put a down payment for Note 8 and now I'm being asked to put down.... | @428472 Hey Steven, there is a required down payment for the X as it is a higher end device, send us a DM if you'd like more info on this. *ChanneyT"
"@115714 how much longer are we going to wait? | @572532 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
Almost 2 hours n ur website is still not letting me order 🙄🙄 @TMobileHelp | @572535 Ok so sorry we want to get this phone ordered for you but I do need the link to be verified in order to pull up y... https://t.co/6ysyeALGYn
@sprintcare WHO THE HELL HAD THE IDEA TO DO MAINTENANCE ON A RELEASE DAY???? STUPID!!!!!!!! | @572508 We understand your concerns. Please try again using the website 'https://t.co/0qBF3Cekat' as maintenance is now complete. -JC
@115913 @115911 how accurate are the iPhone X delivery dates? | @572536 @115913 We want you to have a shipping estimate that is specific to you. I see we're in DM. Let's chat there. https://t.co/c6ROkAqiws *HollyAdams
"@sprintcare trying to preorder iPhone X, but even though I own my phone you won’t let me upgrade. Fix this or im going to another company | @572537 Hey Nicky! We would hate to see you leave and would like to help. Please, give us a follow and send us a DM for further assistance. -MK"
"Well,it’s been a fun 2 hours without an iPhone X preorder confirmation. I’m not excited anymore @115913, I’m going to bed... | @427745 @115913 We want to make sure you get your order in, John. Reply back to our latest DM when you can so we can continue helping out. *DanKing"
"Placed the order online, but discount prices said “find me” confirmation email w/o an order number #imgoingbacktobed #welltalkinthemorning @115714 #iPhoneX 😀🙄👍🏾👎🏾 | @572541 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
@115911 is F’n US. IPhoneX w/ JUMP  sup. to be 0 down if a cust for 3 + years. told $279 down. 15yr w/ Tmo guess Time 2 uncarrier T-Mobile | @572543 There are a few factors that determine your down payment such as credit and tenure. Send us a DM if you want more info! *HeatherSaenz
"@115911 Tried to order the iPhone X this morning. To many problems maybe I will wait for the iPhone 12. My iPhone 6 Plus still works. | @572569 It's important that you have a device that you love, and we are a fantastic resource. In DM we can look deeper into this. *AdrenaBentley"
"@115913 As a Tmobile customer tried to order the iPhone X at the specified time. At the end of the process all I saw was iPhone 7 or 8. | @572569 @115913 The X is too great to miss, and we want your order to be perfect. Click my pic https://t.co/VmSSoDsx9y to DM for help. *AdrenaBentley"
"@sprintcare I received an order confirmation email but no order confirmation number visible. | @428687 We apologize for the inconvenience this is causing you. This is concerning to us, please send us a DM to further assist you. -MD https://t.co/rMApsV8PQY"
"@115714 2 step verifiation has no number | @572588 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115911 @115913 The #uncarrier is not making it easy for customers who want to use JOD to get the latest and greatest #iPhoneX for $0. | @572589 @115913 Hey, Vinz! Let's work through this & turn your experience around. Please DM us! https://t.co/ZxXpYRedaq *NicholasTomchik"
@TMobileHelp most horrible customer service ever! Has taken them 2 1/2 hours and issue still isn’t resolved! @115913 | @428965 @115913 We strive for world class customer service and want to turn this experience around for you. We'll be meeting you back in DM ASAP *DanKing
@115714 @sprintcare @116447  Again Sprint’s iPhone ordering system is essentially unusable. There’s no excuse after all these years. | @572605 @115714 @116447 Team @116447 wants to make sure you are taken care of! Pls DM contact info and we will take a closer look!
"@TMobileHelp @115913 2/2 long time customer if down payments are activated for such program which have special customers 16 yr cust | @572611 @115913 With superphones getting more expensive, it's possible that this price point requires a down payment from you. DM any Qs. *NicholasTomchik"
"@115913 can you please explain why my JOD is being changed all the sudden? That feature was the only reason I switched over. | @572612 @115913 With superphones getting more expensive, it's possible that this price point requires a down payment from you. DM any Qs! *NicholasTomchik"
@115913 how do I pay for it in full? T-Mobile customer here needing answers | @572613 @115913 We have answers! Meet me in DM and we'll make sure the order is processed the way you're looking for https://t.co/PUCbqyZK4U *RachaelTansey
"@115913 @115911 business customers can't add a data pass online, must call & waiting over 30 min? second class citizens? dare u to care | @572624 @115913 We care about your experience & would love to help out! DM me here https://t.co/PUCbqyZK4U *RachaelTansey"
"@115913 Hi John, why is deposit being charged on JOD for 64gb?  I thought there was 0 deposit | @123512 @115913 With superphones getting more expensive, it's possible a down payment would be required when it wasn't previously. We'll be DM'ing. *DanKing"
@115913  Their is a bug on your website. Could see email address from others that order when hit refresh on page. iPhone X orders | @241050 @115913 Thank you for bringing this to our attention as security is so important to us. We are aware and will have it fixed soon. *AdrenaBentley
"@sprintcare I want to UPGRADE. Not add a new line which is all you will let me do. I now don’t even think I want my current line. -.- | @498183 Hello! We apologize for all the inconvenience you are experiencing, please send us a DM to further assist you with your issue. -JG."
@115714 was willing to switch from @ATT to order iPhone X but your site still has me waiting. So much for that! | @572639 Everyone's excited to get the new iPhone and I know you are too! Pls keep trying and we'd help you get yours soon! -MM https://t.co/rMApsV8PQY
"@115913 I’m not getting any  service at jfk and LaGuardia airport, been a loyal customer of yours for 14 years. I don’t want  to switch! | @572644 @115913 Hmm! Let's look into that & resolve ASAP. We want you to stay connected, so please DM us. https://t.co/ZxXpYRedaq *NicholasTomchik"
@115911 I've documented & screenshotted this ridiculous ordeal. I can't wait to share with you & @115913 when I wake. #HereWeAreAgain | @537532 @115913 We're here for you! Let's turn this experience around. Send me a DM & let me know what's going on https://t.co/PUCbqyZK4U *RachaelTansey
@115714  oh it won’t be long? After I was already in line it wouldn’t let me upgrade and now it’s 40 mins later after trying again https://t.co/a4aHUOQCzf | @216262 Tech support is looking into the issue and will have it resolved in a jiffy. We thank you for your patience and loyalty at this time. KC
Hey @115714 the apple website said my order was placed but they could not contact my provider so they will be sending a follow up email smh | @572645 Oh man! let me check this out for you. Did you get a confirmation email? Please send me DM and I'd get you an update on your order. -MM https://t.co/rMApsV8PQY
After 11 years with @115911 I think it’s time to move on. $300 down for the X? I think not. | @230936 Hey there! We definitely want to assist you in getting the device you want! Please send us a DM and allow us to take a closer look! *BrookeK
"Supposed to preorder iPhone x, now I have to wait for t-mobile xtra 3-5 Days !! #customerservicemessedup #ineedaphone 😩@115913 | @572686 @115913 Your experience is paramount – let’s talk on the phone. DM me your # and we’ll connect. https://t.co/PbJEgtqanO *JeromyBingham"
"Legit been trying to preorder the iPhone X for 4 hours, this is lit.
@115911 | @572690 Oh it's a LITUATION Mike! If you're having issues, we're always here to help! DM us and let us know! #iPhoneX #MagentaStrong *AntrisB"
"@115913 @115911 I am incredibly disappointed trying to preorder an iPhone X from T-Mobile on my no longer $0 down Jump on Demand | @572692 @115913 With the price of superphones increasing, a DP may be required to keep EIP low! DM me with any Q's https://t.co/PUCbqyZK4U *RachaelTansey"
@115911 You owe me fucking money!! Got damn network has prevented me from getting it all fucking week!!! System updates my ass | @572693 Whoa! This is not an experience we want you to have! Please send us a DM and allow us to get to the bottom of this for you! *BrookeK
"@115913 why do I have to go to an Apple store to enroll in the iPhone upgrade program? You’re being hostile to your early adopters! | @572695 @115913 Our online systems aren't fully integrated with Apple's at this time, but totally support your freedom to purchase how you'd like. *DanKing"
"@115714 #sprint. What  in the fuck is this??  You said 12:01a pt and nothing changed for 45 mins. https://t.co/kfScZISfPY | @572701 Excited about the new iPhone x! Visit the following link to pre order your iPhone X, https://t.co/YkzaDqVPKw. Hope this is helpful. -SJ"
"@115714 terrible service, 18 years as a customer and little has changed when time to get a new iphone, ""You're in line"" 44 min now | @572702 We don't want you to have any issues.We do apologize for the lengthy wait. Please let us know if you were able to purchase your phone. -  CF"
So pissed!! Tried for 40 min to order the iPhone X & #Sprint wouldnt accept my pin?!The f##k?! Its the same pin I always give when I call 😡 | @572703 Thanks for your chat today. We would be happy look into this for you. Send us a DM for us to further assist you. -NS https://t.co/rMApsV8PQY
@115714 1 hour in and still getting this annoying screen: https://t.co/5dqnsmQLus | @572718 Thanks for your chat today. Are you still experiencing the same issue while attempting to order the device? -NS https://t.co/rMApsV8PQY
Hey @115714 thanks for the automatic 4-5 week ship time on #iPhoneX because your servers can’t function properly AND NO ONE CAN BUY IPHONE X | @572721 Hey there! Contact our Sales department at 800-777-4681 Monday - Friday: 6:00 AM - 11:00 PM Saturday - Sunday: 7:00 AM - 11:00 PM. -SJ
@sprintcare I can’t believe I stayed up for this iPhone X order mess.. is it even possible to order?? | @572722 Thanks for your chat today. Yes the iPhone x is possible to order. You can visit the link provided https://t.co/ZO1ahVZmH9 for info. -NS
"@115714 open your chat feature plz I'm having a problem preordering my phone and I have been waiting. Thanks | @359555 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115913 should help out @115911 & @TMobileHelp figure out the jump policy. I should get a refund for all the years I had jump! | @427898 @115913 With superphones getting more expensive, it's possible that you have a down payment this year where you did not previously. *DanKing"
"@115714 Welp, goodbye shitty company. Hope T-Mobile drops the offer by half. | @572736 We are really sorry for this error. Our servers were too congested because of the high traffic. Are you still experiencing this issue? -LR."
"@sprintcare would love to buy a phone too bad your webite is a dumpster fire | @572737 Apologies for the issues experienced. We have resolved the issue & U can visit, https://t.co/YkzaDqVPKw to complete your order. Sprint. -MM"
@115714 I thought I had unlimited data??!!! Big ass liars!! Worse service in history!!! https://t.co/XQim7lYVNG | @572743 Hi there! Let us take a look into this for you. Shoot us a DM to further assist. -JA
"“ Pre-order your new iPhone beginning at 2 a.m.”- @115714
2 a.m. comes and here’s sprint... #iPhoneX https://t.co/mFqUjg2qCh | @572745 Hey, are you having issues getting your pre-order done? If so, please send us a Direct Message, so that we can further assist you. -AB"
@sprintcare You guys took my payment for shipping but never got a confirmation? Did my preorder go through? | @335666 Have questions about your pre-order? You can visit https://t.co/RDgqxv7W9w to check for order status and tracking information. -KA
@sprintcare what does this mean https://t.co/9OejpWEPM9 | @572747 Hey! We do apologize for any inconvenience caused.  Please try again and let us know if you were able to pre order your device. - KP
"@115714 infuriating website right now | @572748 Hey Ashley, our website was down temporarily however, we have resolved the issue now. We apologize for the inconvenience. -Resolution Sup KS"
".@sprintcare You asked, “Which phone do you want to upgrade?” but somehow I’m now back in line... #fail #iphoneX | @572750 Hey Nkosi, our website was down temporarily however, we have resolved the issue now. We apologize for the inconvenience. -Resolution Sup KS"
"Terrible preorder process, @115714 . You should be ashamed. Hopefully my order went through. | @572751 Due to the number of persons trying to pre- order the device we had been experiencing issue but we're up and running again. -MM"
"Same https://t.co/dasPgEBUbh | @572752 It's super important to us that all is right on your account, Will. Please DM us so we can step in and help https://t.co/cuEwtd2epS *DanKing"
".@115714 getting me up at 3am to upgrade my phone then having the site time out when you finally let me in is kind of shitty. Thanks. | @564552 Hey, our website was down temporarily however, we have resolved the issue now. We apologize for the inconvenience. -Resolution Sup KS"
.@sprintcare does this mean my iPhone is delayed or it will arrive on 11/3. This is confusing. https://t.co/hMCGwXiiXJ | @572753 Hey! This is a shipping estimate & may be subject to change. The shipping expectation on https://t.co/RDgqxv7W9w is your best resource. -NL
"I’m a @115911 customer right. But, @115725 had cheaper down payments for the iPhone X than TMOBILE. I’m thinking about switching fr | @316491 Hey there, send us a DM and let us know what kind of upgrade you're doing (JOD or EIP) and we'll look at those numbers again :) *ChanneyT"
"@115714 i finally was able to add it to cart, then this happened every time, now I'm back in the sprint lobby https://t.co/cul5fWjr6i | @572756 We know that you're excited to have the new device so we have fixed this issue in the fastest way we can. Plz try preordering again. -MM"
"Wtf @sprintcare @115714 #IphoneXPreOrder | @429835 Hey, our website was down temporarily however, we have resolved the issue now. We apologize for the inconvenience. -Resolution Sup KS"
"@115714 ummm on two devices-waiting to even get an upgrade when I was on time at 12:01— get it together. Guess I should preorder @ a store 🙄 https://t.co/8urksswMQD | @572759 Please contact our Telesales Department 800-777-4681 
Monday - Friday: 6:00 AM - 11:00 PM 
Saturday - Sunday: <br>7:00 AM - 11:00 PM -GS"
"Wow wtaf?!?! I had the X ready to check out and I had to sign in again and lost it.💀💀💀💀💀 @115714 | @572762 Hey, our website was down temporarily. We have resolved the issue now and ask that you try to process the order again. -Resolution Sup KS"
@115911 @tmobilehelp are stores open earlier today? | @572763 Hi! Good morning! My name is Samantha and I will be more than happy to help! To answer your question our local st... https://t.co/i1AbKyW2tY
"@115714 This is ridiculous! On four different devices using multiple browsers for 1 1/2 hours. Same screen. Total failure! https://t.co/RHup6Vuz2u | @572765 Good day, we understand you're excited about having the iPhone X. Please try again https://t.co/0qBF3Cekat. Our website is up again. - FS"
@sprintcare 2 hours waiting..This is not cool @115714 #iphoneX https://t.co/awV0Bm4yca | @572585 We know you want this phone and we want you to have it ASAP. The site is back up and running. Please visit https://t.co/0qBF3Cekat -DJ
"About to just give up on #Sprint for upgrading my phone. The constant error messages are getting frustrating. @115714 | @572768 Hey, our website was down temporarily however, we have resolved the issue now. We apologize for the inconvenience. -Resolution Sup KS"
"@115911 @TMobileHelp  you're employees suck | @572770 Yikes, Chris! We definitely want to turn this around for you. Shoot me a DM so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"@sprintcare I know your site is under maintenance. However are your sprint reps answering phones at the moment? Or should I call back later? | @572774 Hey, were you able to address your concerns? Our call sites had high volumes which may have caused long wait times. -Resolution Sup KS"
Thanks @115714 for kicking me off when I was about done pre-ordering my iPhone X and kicking me to the back of the line to wait for an 1hr+ | @572775 This is not good. We were encountering system issues due to the high volumes. You can try again by visiting https://t.co/YkzaDqVPKw. -KA
"Wtf is this @115714 https://t.co/cMPiv034hT | @572778 There was an issue3 hours ago, however, this issue was rectified. Visit https://t.co/0FE0wlbF4R or by calling 1-800-Sprint1. -HS"
@115714 third time I have been kicked out of my cart and now have to wait again! #iPhoneX #Sprint #Fail | @268318 We know you want this phone and we want you to have it ASAP. The site is back up and running. Please visit https://t.co/0qBF3Cekat -DJ
@sprintcare really... https://t.co/3fCzkVQWUo | @572787 We know u want this phone and we want u to have it ASAP. The site is back up and running. Plz visit https://t.co/0qBF3Cekat to preorder -NS
"@TMobileHelp Hi there. I put in an order for an iPhone X last night but it isn't showing up on my account home page. Not sure what to do. | @572796 Ahh that would have me worried, let’s make sure you are good to go on the X! DM me so we can help! https://t.co/nFCVJunANW *DJConstable"
"@115911 ....... trade in a iPhone 7 plus for the X . and still gotta 759$ down payment 😂😂😂 crazy crazy world 🌎 we live in . T-Mobile Got all that money and still being greedy 🤦‍♂️ | @388647 I do get your frustration, it is a high value phone! I'm here to help if you need me. 😊 https://t.co/soWScqBSGm *JohnAnderson"
@sprintcare is this on your end? https://t.co/B04lWCJLge | @572811 Hey! We do apologize for any inconvenience caused.Please try again and let us know if you were able to pre order your device. - KP
@115714 i hour and nothing https://t.co/dLkBDyglHq | @572813 We are happy to inform you that the website is back on so you can resume the process of placing your order. https://t.co/0qBF3Cekat . -GS
"I take back what I said @115714 I got the iPhone X!!! | @434353 Thx for the positive feedback! We'll fill every order, we won't leave you out. Look out for an email when your order is ready to go. :) -NL"
"Right on cue @115714 @sprintcare doesn’t work during an upgrade.  Can’t get through website of by phone.   Standard | @572816 Hey Dustin, our website was temporarily down, the issue is now resolved. We apologize for the inconvenience caused. -Resolution Sup KS"
"@115911 ....... trade in a iPhone 7 plus for the X . and still gotta 759$ down payment 😂😂😂 crazy crazy world 🌎 we live in . T-Mobile Got all that money and still being greedy 🤦‍♂️ #T-mobile #iPhoneX | @388647 I know it's a lot to pay in one go, I'm here for you if you want to go ahead with that. 😊 https://t.co/soWScqBSGm *JohnAnderson"
"@115913 why must I go to @115858 store when I want #iPhoneX thru their Upgrade Prog, why not online? So frustrating, so much for freedom | @572817 @115913 Our online systems are not fully integrated with Apple's at this time. We want you to upgrade whichever way is best for you. *DanKing"
@115714 @sprintcare  Any Idea when you will actually let me process my preorder?Don't want to stay up for another 3 hours...#iPhoneX | @572823 Hi! We had an issue earlier today which has been resolved. Please attempt to reprocess your order and let us know if u were successful. -DS
"@SprintCare Spent 45 minutes trying to pre-order through the website, just waited on hold for over an hour only to be told I can't order over the phone and have to call back at 9 AM - ARE YOU JOKING | @572827 We had an issue earlier today which has been resolved. Please attempt to reprocess your order and let us know if you were successful. -R.A"
"Finally got my #iPhoneX preordered. Went through #Sprint after all. I guess I’ll find out when I can expect to get it soon | @572831 It's wonderful that you were able to complete your order. Great choice in that device, we're positive you won't regret it. Sprint. -MM"
And this is bullshit. So the crap they told me was for “everyone”. Discrimination maybe? @115913 https://t.co/KFhLOUexo4 | @230936 @115913 With the iPhone X's higher pricepoint there are stricter requirements for $0 down eligibility. We may have other options. DM us. *DanKing
@115714 @sprintcare all kinds of issues over here with the pre-order. https://t.co/BFWAYG71lb | @572835 We know you want this phone and we want you to have it ASAP. The site is back up and running. Please visit https://t.co/0qBF3Cekat -DJ
"@115714 ive been “in line” for 32 minutes... were having a repeat of last year my friends ☹️ #iPhoneX | @572839 Hey, our website was temporarily down, the issue is now resolved. We apologize for the inconvenience caused. -Resolution Sup KS"
"Whoever designed process for pre-ordering the #iPhoneX on @115714 should be fired tomorrow! Incompetent person/team w/ unprepared system! | @572840 Good Morning, our website was temporarily down, the issue is now resolved. We apologize for the inconvenience caused. -Resolution Sup KS"
@sprintcare I have been standing in like send 2:15 eastern time. When will I be able to order iPhone x | @572893 This can be frustrating. We were encountering issues due to the high volumes. You can try again by visiting https://t.co/YkzaDqVPKw. -KA
@TMobileHelp @115913  woke up to try and order last night. Site wasn’t working. T-Mobile failed me. | @572899 @115913 I know it's a priority to order the iPhone as soon as possible! If you're unable to place the order DM me and we'll assist. *TaylorBest
"Too much drama ordering the #iPhoneX thru Apple Store so I ordered thru @115911. I'm betting I'll get it right before iPhone XI comes out. | @572924 Hey there, Mina! Send over a DM and let's check on that shipping time for you! We definitely want you to feel goo... https://t.co/RoaLpvxLzh"
"Hey @115911 is there a way to find out the name of the rep who took our iPhone X order? She was great! | @572931 Yes, Uri! Send over a DM and let's make sure we recognize her! Thank you for reaching out and making sure great service is seen! *BrookeK"
@115714 3 hours for the iPhone X and what do I get ? Kicked out of the website right as I get my chance | @572933 We know you want this phone and we want you to have it ASAP. The site is back up and running. Please visit https://t.co/0qBF3Cekat -DJ
"It’s always something with @SprintCare these days........ https://t.co/i30CEpCGnm | @572943 Apologies for the delayed response. Thanks for reaching out, tell me, are you having any care concerns? Let me know, I'm here for you. -MM"
@sprintcare you guys suck! Has anyone from sprint even been able to preorder?! Your site is trash. Worst experience EVER | @572949 We know you want this phone and we want you to have it ASAP. The site is back up and running. Please visit https://t.co/0qBF3Cekat -DJ
"Any hope for those of us who preordered online to get upgraded to overnight shipping @115913? I could only select 5-7 day. | @572951 @115913 We'll check out your order together to see what we're working with, Ian. DM me and we'll dig in https://t.co/Nr93OTtXRx *TaylorBest"
"come on @115714 I’m tryna pre order my iPhone X 😭 | @572971 Hey, our website was temporarily down, the issue is now resolved. We apologize for the inconvenience caused. -Resolution Sup KS"
"@115714 Are the web service and the app not working right now? Because I can't get through. | @572972 Hey, our website was temporarily down, the issue is now resolved. We apologize for the inconvenience caused. -Resolution Sup KS"
"@115714 your website has crashed on me trying to order a #iPhoneX 4 times now. I give up. @115725 here I come. | @572983 I'm sorry for the trouble, let's get this fixed for you. Are you still having issues preordering the device? We will hate to see you go. -SA"
@115913 I was told by @TMobileHelp that im a well qualified cust & qualify for 0 down on iPhoneX. When I tried to preorder Im told 279?! | @572989 @115913 Getting consistent information is essential! DM me and we'll assist you in placing your order https://t.co/Nr93OTtXRx *TaylorBest
".@115911, last night: ‘Your shipping date is November 2’
@115911, this morning... https://t.co/z7nbz3C1SX | @573009 Hey there, Josh! Glad you got your order processed! Please send DM to disccuss shipping! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"@sprintcare hello I pre ordered iPhone x and it’s sending it to my old address for some reason? | @573012 Oh no! This is concerning. We'd like to look into the matter for you. Please send us a Direct Message, so we can further assist you. -SJ"
Looks like another year of this. #iPhone10 #iPhoneX https://t.co/ZfRt49cOIi | @490876 We had an issue earlier today which has been resolved. Please attempt to reprocess your order and let us know if you were successful. -R.A
"@115911 was frustrated over the iPhone X down payment but CaseyN a rep on Facebook made it right with a fair compromise. Thank you! | @124344 Awww!  Thanks for the shout out, Vincent!  We love having you here and we want to thank you for getting that epic phone with us! *NevinBruce"
"@TMobileHelp I have an estimated shipping date of 11/3-11/10 but another place on the site shows up estimated date. When do I get a firm one | @573034 Hey there Jeremy, thanks for reaching out to us! Shoot me a DM and we can take a look at your order! https://t.co/ATjBsB3har *KristiJaxx"
"@115913 @115911 @TMobileHelp At approx. 9:20AM CT, T-Mobile app still gave me the same pre-order issues that it did at 2:01AM CT. 😔 https://t.co/yT59fZJCP3 | @573042 @115913 Let's get you up and running as soon as possible so you can get your new phone. Send a DM my way. https://t.co/plE6XCdHhz *CharlesOpacki"
"@TMobileHelp just preordered iPhone X. Are ship dates posted on site still correct? https://t.co/KviXFZ7fO0 | @573048 Congratulations on being one of the first people to get this phone! Preorders will be prioritized before retail, ... https://t.co/SEHdgPcu1d"
@115913 by getting more p on yoyr n/w its slowing down considerably.Boost network bandwidth/tower capacity | @432126 @115913 Hey! We'd love to check this out because you deserve the best available service. DM me https://t.co/Nr93OTtXRx *TaylorBest
@115714 Been a customer for over 10 years and am STILL having problems after trading my iPhone 6 for an iPhone 7 and still being charged | @573053 Hi there! We'd like to work w/ u on this. Can you pls send us a private message elaborating on this issue. Include your Sprint phone no. -NL
@115913 @TMobileHelp John!!! How much would I need to put down to upgrade to the iPhone X 64GB?? https://t.co/2SzpJAwEpO | @400769 @115913 I’m here to help you through this upgrade process. DM me so I can get you all the details. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115714 You've taken money from my account TWICE. No conformation email on wether or not I've actually gotten an iPhone X. | @259310 Hi! This is really concerning. Please follow us and send us a DM, in order to see if the payment was submitted and the order created. -LR. https://t.co/rMApsV8PQY"
@115913 T-Mobile USED to be good... | @431942 @115913 We're want to see you stick with us and help you get your phone. DM me and we'll get you a solution. https://t.co/plE6XCdHhz *CharlesOpacki
"Ordered Note 8 deliverers today, Anything special I need to do if switching from Note 5 @TMobileHelp? Im an Active customer. | @573070 That is awesome Bruce! I love my Note 8! You will too! Check out https://t.co/UuVpOSfZbF to get started w/ Samsung Smart Switch. *JustinL"
@sprintcare what's going on with the site???? please give us an update | @573077 We had an issue earlier today which has been resolved. Please attempt to reprocess your order and let us know if you were successful. -AC
"I called @115714 to order my phone and after 56 minutes, the call failed😅🙃 https://t.co/cYSh54ZRbF | @123107 Hello! Thank you for bringing this to our attention. Was your order completed before the disconnection? We want you to have your phone. -NL"
Really annoyed that the @115714 @115858 iPhone X preorder site has errored out 3 times on me. I’ve been trying to order for an hour. #iphonex | @573079 We know you want this phone and we want you to have it ASAP. The site is back up and running. Please visit https://t.co/0qBF3Cekat -DJ
"Nobody can buy the damn IphoneX because @115714 did not prepare for the customers. I am beyond disappointed and thinking of another carrier | @573100 Hi there! Are you still experiencing issues to pre-order the iPhone X? Please, send us a DM, in order to properly assist you. -LR. https://t.co/rMApsV8PQY"
@TMobileHelp is this DM? | @431942 The easiest way to send the DM will be if you just click on my picture. I'll be right there to help. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 @115911 I had trouble yesterday with 2g service and you got me faster 4g only bad thing it's on att towers thanks TMobile https://t.co/IfqRYHYBg6 | @423020 @115913 We want you to have the best coverage - I see we're following up with you this afternoon, DM us if we can assist. *MattLegleiter"
"@TMobileHelp @115913 tmobile trying to elim JumpOnDemand forcing downpayment on iphoneX  BS. Time to shop other carriers | @407946 @115913 With the price of superphones increasing, it's possible that you are required to pay a down payment when you previously did not. *DanKing"
@115714 I've been in line to preorder iphone X for 45 minutes | @573104 This can be frustrating. We had an issue earlier today which has been resolved. You can try again by visiting https://t.co/YkzaDqVPKw. -KA
@115913 ordered phone & they entered wrong trade in. Now delaying my order and taking HOURS of my time to fix mistake I pointed out. | @573105 @115913 You deserve to get the best service around and I'm here to make it happen. I've got your DM and will meet you there. *CharlesOpacki
"Why is @115911 charging so much down payment. When other carriers aren’t. Especially when you are on jump @115913 10+ ur customer | @572434 @115911 @115913 Wow, thank you for your incredible tenure! I see your DM and will be responding momentarily, hang tight! *TaylorBest"
@sprintcare keep getting a failed 2 step verification screen. What do I do? | @573120 We had an issue earlier today which has been resolved. Please attempt to reprocess your order and let us know if you were successful. -MC
@sprintcare is there a reason a rep wouldn’t call me back after cutting me off after a 30 min call?  Need to confirm my order... | @573122 Plz contact our Order Support department at 866-789-8292 to modify your address & 800-777-4681 to our telesales dept. for more info. - FS
@sprintcare why do u continue to use an email address that I’m no longer associated with for orders? It’s been updated nearly 10 years ago! | @573123 Good morning! Thank you for reaching out to us. Please send us a DM. You can also update your email on https://t.co/0qT1rLBLtN. Thanks. AL
"@115913 Would love to know how @115911 determines “well-qualified” customers for $0 down on #iPhoneX w/ Jump On Demand | @175006 @115913 Due to the higher price point, stricter requirements were made that also take into account tenure. DM anytime for assistance. *DanKing"
"Hey big head @115911 @TMobileHelp | @573124 We have the answers to all #StrangerThings Magenta!! DM me, I'm the gal to get you taken care of!! https://t.co/n6tQTx28XN *OliviaStewart"
"@115913 Hello Dear John! Happy Friday to you!!
I'd been with T-Mobile for 5 years and had a great service but not now in TX!! | @573127 @115913 5 years is amazing, Peter. We want your service working great. Please DM us what you're seeing and where: https://t.co/cuEwtd2epS *DanKing"
"This happened to me 2. I tried for 2hrs, online & the app. It only allowed me to choose between the 8s & the 7s. Couldn't get my upgrades. https://t.co/PqLS8qHLez | @430572 Hi there! We want to make sure you can get your hands on the awesome iPhone X. Send us a DM and we can work together. *NathanLovato"
"@115913 This is the followup on my prior tweet! Please have someone assist me to have my device changed to get proper connection! | @573127 @115913 We'd be happy to help out, Peter. Please click this link to send us a Direct Message so we can get started: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp is there a data outage in Orlando, FL? | @573174 No data in Orlando?  Oh no!!  I can def check it out.  Please click https://t.co/IvLqMUwEUf to DM me.  I've got you! 👊🏼💪🏼 *Frank Maez"
Good luck! Things have settled down now. But that prob means the ship dates are expanding. 😑 https://t.co/Bez4nGEaF1 | @433643 We are glad your order for the I-Phone X was successful. Enjoy your new device when it comes. Thank you for choosing Sprint. -CO
"@115714 got my iphoneX ordered! You guys are showing a ship date of 11/3 and Apple has it at 5 weeks. You guys still shipping on the 3rd? | @573272 Hello! We'll try our best. As of now, the scheduled delivery dates remained the same. Go to https://t.co/RDgqxv7W9w to check it out. - JC"
"After hours of waiting (which seemed like decades) because Sprint really screwed up this launch, I was finally able to order my iPhone X! 

You can file this under the “Reasons Why I Hate @115714” folder. | @401135 Apologies 4 any difficulties faced, happy 2 know U were able 2 complete the process. Great choice of device, positive U won't regret it. -MM"
@115913 hey John. I returned my LG V30 & it was received on the 17th. Still no refund. (cont) https://t.co/74vRlAZg85 | @573274 @115913 We're all about making sure you're refunded properly. Send a DM our way and we'll help: https://t.co/cuEwtd2epS *DanKing
"@sprintcare just ordered through Apple. Took me 3 minutes and I’m now guaranteed a phone on Nov. 3. Your preorder system is a disgrace. | @427810 Hey Dan, thank you for letting us know that. We are experiencing some difficulties with our site right now. We are working on it. Thanks. AL"
@115714 I’m sick and tired of y’all. Run me my money. I can’t even make a call. Y’all hung up on me twice already | @424286 Thanks for taking my call you will be contacted at your requested time. We look forward to speaking with you. --KR https://t.co/rMApsV8PQY
@115714 I’m sick and tired of y’all. Run me my money. I can’t even make a call. Y’all hung up on me twice already | @424286 Thank you for taking my call. It was a pleasure speaking to you. Thank you for being a part of our Sprint family. - Resolution SUP NN
@TMobileHelp @115911 @115913 are you still chasing off JOD upgrades with that giant down payment? Cuz everywhere I look says 0 down | @364701 @115913 We do want to make sure you have all the details on the down payment. Reach back to us in DM with any questions. *JamieEnglish
"@115913 I was happiest person with T-Mobile for almost 5 yrs but after moved to Plano, TX have been struggling to get proper connection | @573127 @115913 We're here for you and are ready to help. Click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
@115911 What's the benefits of having a business account and not matching competitors wearable prices? | @432291 I would love to look into that for you. I'll meet you in a DM. https://t.co/X4XNimg4Jh *JessicaCanada https://t.co/VExzDGVjEX
"Hey @115913 do you think at some point @115911 will be able to handle a device preorder accurately or should I just switch carriers? | @573281 @115913 It's super important to us that your order goes smoothly, DJ. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare my account says I have a transaction pending for the iPhone X sent a dm what does this mean | @573284 Good day, please retry with your order. Our website is was experiencing some issues earlier. Please visit https://t.co/0qBF3Cekat. - FS"
Amazing Service for iPhoneX order @115911 - Got through straight away  and overnight delivery on the 2nd November! JOD pricing is sick too! | @380977 #MagentaMicDrop #ShoutOuts4Days It was #APPLEasure assisting you today! Enjoy your phone! https://t.co/E37bpdWEut *StephanieTowers
"@115913 @115911 4 year customer, 800 credit score and don’t qualify for no down payment on the X? I’m leaving. | @573307 @115913 We absolutely don't want to see you go. Please DM us so we can check this out with you and chat options: https://t.co/cuEwtd2epS *DanKing"
@116447 @sprintcare @260054 I've been dealing with the same sugar coated lies | @432160 @260054 We definitely want to help! A member of the Executive Team will contact your shortly. Team @116447 & Team @260054
im seriously considering to switch phone carriers because @115714 is not making me very happy tonight... #iphonex | @573314 Oh no! We'd really hate to lose you as one of our valued Sprint customers. Please send us a Direct Message to resolve this issue now. -CO
"Last night, ordered just before midnight,  @115911 says ship date 11/2-11/3. This morning I get THIS text. *NOT* cool, @115913. WTF. https://t.co/WHecRHmUo9 | @573319 @115913 We want you to stay updated on the most up-to-date shipping estimates. Make sure to check the T-Mo App periodically for the latest. *DanKing"
"@115714 @sprintcare  Signed up 10/6 to transfer my company phones.  10/18 and I'm still waiting for the transfer to happen.  #really ?!? 😐 | @320501 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CO"
"@115913 preordered last night got the 256 Silver JOD @116154 hooked it up and made sure I was taken care of! https://t.co/rkOtJCHqJJ | @573326 @115913 That's fantastic to hear, Dev. If there's anything else we can assist with, feel free to reach out any time. We're a DM away. *ShelbyMartin"
@115911 if I buy the x on https://t.co/3MClnwI0PW can I still add device protection for phone? | @573330 Hey there! Here's a good link where to find the PHP specifications! https://t.co/g1iNNZhlnp *TiannahReagor
"@115911 , website is WAY toooo slow for ordering iPhone X | @573332 Hey there, Nilesh! We can always assist right here and order the new iPhone through DM! Send over a message to get started! *BrookeK"
@115913 T-mobile customer service says 1 thing. Corp. changes. Customer screwed | @431942 @115913 We want you to be put first as the customer. I've got your DM and will meet you there shortly to help. *CharlesOpacki
"@115913 T-mobile, no longer putting customer first, don’t trust anything they say | @431942 @115913 Getting you the most accurate information and helping you out is my goal. I've sent a DM and will meet you back there. *CharlesOpacki"
@115911 can someone tell me why T-Mobile's app never works properly and the website doesn't work very good either | @573343 Hey Gary. What kind of errors are you getting? DM us here with some details and we'll take care of you. Thanks! *BlakeT
You got to be kidding me. I finally get in and this happens... @sprintcare It's like they are begging me to switch providers https://t.co/BzKLH86zLw | @430374 We are excited that you are wanting to get the iPhone X! Due to the overwhelming response there may be some delays processing the order. -DD
RIP my #LGV10 greatest phone I've ever had. Hey @115913 @115911 this is my second V10 that dies on me. Hook it up with a new phone or what? https://t.co/hWcBNB8f6s | @573347 @115913 We're all about making sure you have a working phone. DM us and we'll chat options: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp when upgrading why was i charged for the phone I turned in as well as the new one? | @513765 That's a good question!  Send us a DM and we can take a look: https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp It’s unfair that I got my phone stolen and I finally got my replacement but when I’m on a call I barely hear the receiver... | @573353 You gotta be able to clearly hear all of your calls! DM me and I'll get to work! https://t.co/ajg0boXCWT *TanyaFalandysz
"@115913 Demand for iPhone X must have been high. Tried ordering last night at 12:01 and site wasn't cooperating. Gave up at 12:30. | @562876 @115913 We're here for you and would be happy to help get an order going for you, Tom. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115911 Does T-Mobile offer anything special for customers who have been with the company for over 10 years? #12YearsWithTMobile | @573380 Hi Ashlyn! We truly appreciate your continued loyalty. We're happy to perform an account review to check out your options. DM us. *GiselleM
"@115714 I've pre-ordered every iPhone to get it launch day every single year. I switched to you from AT&T this year and it's the first time I won't have the new iPhone on launch day. Your system sucks, I'm switching back to AT&T after this. | @573381 We are excited that you want the iPhone X! Due to the overwhelming response, we appreciate your patience as we work to fix this! -CD"
@sprintcare I was charged 3 times and then you guys cancelled my order. WTF 😂  such an epic fail of a company | @573385 Thank you for reaching out to us. We do apologize for the inconveniences. Kindly send us a Direct message to get this issue addressed . -CO
".@TMobileHelp @115913 so since I have 25 months tenure not 3 years, I have to give you a down payment IPHONE X?  #byebye #helloverizon | @407946 @115913 If $0 down is not available on the iPhone X, we'd be happy to check out alternate options. We'll be replying to your DM ASAP. *DanKing"
@TMobileHelp Hi- I preordered iPhone X early this morning 12:30AM and I have not received my equipment agreement yet - I have confirmation # | @413172 I am here to make sure you get your iPhone X in your hands with no worries.  DM sent! https://t.co/jg1YyB1ZS7 *CherneilRandolph
"When @115714 tells you the iPhoneX with the 256GB requires a down payment even though you have iPhone 4ever WTF!!! Bad marketing at its finest !! #ripoff | @573412 Hey! A down payment might be required when upgrading due to the customers credit info, to lower the cost of the device. - LJ"
"@sprintcare it won’t let me log in says access denied.. I finally went through and got it and it kicked me out.. | @573413 Oh no, sorry for the trouble. We are aware of the issue and we are currently working to have it resolved as soon as possible! -KM"
"@115714 Ur company sucks, can't get verified for account. Never able to buy iphone X on https://t.co/KABwREZhEh. I regret switching to Sprint. | @573414 Hey Mike, We are excited that you want the iPhone X! We appreciate your patience. We are working to get the iPhone ordered. Thank you. A L"
"@115714 I’ve never had to work so hard to give a company my money. | @573415 Hi there, seeing this brings concerns to us. Are you trying to upgrade or purchase a device via https://t.co/0qT1rLBLtN? - Resolution SUP NN"
"@sprintcare You guys cancelled my order after charging me a delivery fee and sending me a confirmation email, can I get some help?!!! | @573420 Oh no! Your iPhone order was accidentally cancelled. We’ll fix it & call today to get it pre-ordered. Sorry for the confusion! -CD"
"@115714 took my money, but I didn’t get a confirmation email or anything, and not appearing on my sprint account?! Wtf sprint | @573421 This is not the type of feedback I like to hear from our valued customers. Please send me a DM for further assistance. - Resolution SUP NN"
"@115714 if u wanna square up let me know, one on one, I don't mind losing a phone but would u mind losing the ability to breathe | @573433 Uh oh! Your  iPhone order was accidentally cancelled. We’ll fix it & call today to get it pre-ordered. Sorry for the confusion! -CD"
"I’m so close to switching. https://t.co/qkoXR8ly65 | @573434 Hey Queen, we are working really hard to order your phone right now. Please be patient with us. Send us a DM for more info. Thank you. AL"
"@115913 Back from Verizon.Misinformed all the way from store to phone reps regarding the move.Very friendly,but WRONG! | @573440 @115913 We want to ensure you are getting the most accurate info. DM me, I'll help turn this around: https://t.co/c6ROkAqiws *HollyAdams"
"Well just dropped my phone in the sink with no insurance...Have to wait till next June to get an @115911 phone..SMH | @573441 Yikes! I've definitely been there! Let's take a look at your options, B! June is quite a ways from now! DM us, let's chat! *WhitneyJ"
"@sprintcare @115714  you guys gotta do everything you can to get my phone in my hands on launch day! counting on you. | @573454 Hey I know you cant wait to receive your new device, you can keep visiting  https://t.co/VmpGtthzTc to keep track of our order status. -KJ"
"I think it’s time to leave @115714 @sprintcare 😡😡😡 | @573458 Hey TJD, this is not the type of response we want to hear. Please let us know why you feel this way so we can further assist you. -AH"
"@sprintcare forget ya'll, I have a ZERO balance and stupid sprint is telling me I have a past due that needs to be paid before making any purchases! Really? DUMB SPRINT | @573466 We're are saddened that you are experiencing this. These issues have been resolved. You can try re ordering at https://t.co/YkzaDqVPKw -K.C"
@TMobileHelp @115913 is there a tracking system which timestamps your order? I ordered around 2:50am EST so it will be shipped sooner? | @120053 @115913 @115913 knowing estimated shipping is important. I just replied to your DM so we can review and assist. *AshleyNelson
@TMobileHelp ordered the X and got a shipping estimate. Just got a text saying no current shipping estimate bc of low supply. Which is right | @573481 Let's find the status on that iPhone! Shoot me a DM so I can pull up the account and take a look :) https://t.co/9CGjXZaLy0 *SpencerKalata
"@sprintcare Terrible, terrible service | @573498 Hi, have you tried re accessing the link? If not please do so https://t.co/0qBF3Cekat. Let us know if you was successful. -ResolutionSup SR"
@sprintcare I have it in my cart but that error keeps coming up We’re not able to send a text message to any of the devices on your account | @573502 This is very concerning to us and we're here to assist. Kindly shoot us a DM so that we can further assist. -Resolution SupervisorNP
@115913 @115911 i hate that I have to use this for in building coverage.... 😣 https://t.co/UlqAQZ60F8 | @573513 @115913 Hey! We'd love to check this out because you deserve the best available service. DM me https://t.co/Nr93OTtXRx *TaylorBest
After 2 hours finally was able to get iPhoneX.  Bet it doesn't show up next week though.  Terrible experience @115714 | @573517 Great news that your order is in. You will be notified via email when your order is ready. Keep track on https://t.co/RDgqxv7W9w. -ES
"@115913 @TMobileHelp HELLO?!?!? WHY ISNT ANYONE HELPING ME OUT, I NEED TO GET THE PHONE RIGHT NOW! | @185048 @115913 Hey David, we have your back & will make sure you get this order placed ASAP. Bridget will meet with you back in DM! *RachaelTansey"
@115913 Service is utter garbage been trying to get a refund on a line that was closed in Dec 16 yet billed 5 more months SINCE AUGUST.  On the phone today 1.5 hours and told to write letter to complain. Tenika #20455201 and Asia #2044728 were especially unhelpful | @573572 @115913 Hey Andy! This isn't the experience you should have with the #UnCarrier and we'll do everything we can to turn it around. DM me. *TaylorBest
@115911 Why no Apple AirPods at the stores or on website. Disappointing. | @573578 We 💖 to make sure we have cool options for our customers. I'd 💖 to chat  about what we carry now. :) https://t.co/diKAFssR7H *SophyaBates
@TMobileHelp if my iPhone X email says ship date 11/03-11/10 and the text msg says unconfirmed ship date. Is it still within 11/03-11/10? | @573611 Hey! I would be happy to take a look at your shipping estimate. Follow this link here to DM me: https://t.co/QIHNBDHoV8. *LaurenWalker
Been up since 2:30 messing with this damn #iPhoneX #preorder with #Sprint slow ass 🤦🏽‍♀️ | @573617 We had an issue earlier today which has been resolved. Please attempt to reprocess your order and let us know if you were successful -LG
@115714  11 minutes and no one has answered..... seriously ?!?!? | @573618 Hey there! Our representatives are attending other customers. Your call is very important to us. We appreciate your patience. - LM
Man i thought you’re company was the best but now anything else is better than your service and reps @TMobileHelp @115913 @115911 | @573649 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
Looks like I also got screwed over by @115714! Stayed up to order the new iPhone and this morning my order was showing up as cancelled. . . | @573656 Uh oh! Your  iPhone order was accidentally cancelled. Worry not! We’ll fix it & call today to get it pre-ordered. Sorry for the confusion!
"@sprintcare just had the worst experience with your online sales trying to upgrade my 3 phones. Should I switch to @115911 @115913? | @573659 @115913 We'd love to have you as part of the #MagentaFamily, DM me if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest"
"@sprintcare just had the worst experience with your online sales trying to upgrade my 3 phones. Should I switch to @115911 @115913? | @573659 Hey Terry, thank you for reaching out to us. Would you please send us a DM? We would like to hear the full story. Thank you. Ange L"
"Being on hold with @115714 for 25+ minutes and hearing the same 3 messages is torture. | @573697 Hey my name is Keston. I am a resolution supervisor. Please send us a Direct Message, so that we can further assist you. -Keston W"
"@115714 are the 11/3 ship dates on the site still accurate? | @214774 Yes, this is an estimated date. Once your order have been placed, after 24 hours you can track your device at https://t.co/RDgqxv7W9w -K.C"
It looks like @115911 will lose a few customers with this rip off for the iPhone X @TMobileHelp #iphoneX #tmobile | @573700 The iPhone X is tech that I can’t wait to have in my hand!  You’re a part of the Magenta movement. Together we'll... https://t.co/LP5FfAZxWv
"@115913 I’m disappointed in Netflix on us. It really isn’t. I called Customer Service to address & got no where. Netflix on us $20 more https://t.co/eAPx7xoJPf | @364603 @115913 My team and I are here to answer any questions you may have about this, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@115714 My phone broke and I'm trying to get a new one how do I contact y'all? | @573732 Hey! We're sorry to hear about what's happened to ur device. Shoot us a DM w/ the phone no. of the damaged phone so that we may assist. -NL
SAME WTF https://t.co/FiUQ0TUPKl | @573738 This is concerning! What exactly did you have an issue with? Were you able to pre-order the device? Send us a DM informing us as such. -HS
"@TMobileHelp When I pre ordered the iPhone X, the $300 savings didn’t apply, but I know I’m eligible. Is there a way to apply the savings? | @573752 Hi
My name is Gretchen and I am going to be your magenta helper today. I am so glad that you took advatage of tha... https://t.co/tRw5jVfPQW"
"Fucking disgusting, @115714 where the fuck you at?? Help her out https://t.co/KoDBT0j5kD | @573792 Hey, this is very concerning. Please have her reach out to us via this platform for further assistance. We're here to help! -RW"
Didn't see this coming @115714 https://t.co/XHC2TTe3IC | @323550 Lets have a deeper look into this for you. Can you please confirm for us the number that send the last message to you. -JN
"@115911; so if you have the TMO all in plan for 100.00 and use the digits app you can not use the +55 plan. | @436073 Hi Gordy, the 55+ plan is a separate promotional plan. We can assist you in seeing what is the most affordable option for you. DM us *TerriL"
@115714 this is one of the worst customer service experiences i have ever had!! 3 hours on the phone and nothing is fixed! not okay | @573834 This sounds truly concerning. What issues are you currently facing with your service to make you feel this way? Please DM us to assist. - JF
"Literally admitting to throttling me!! Why, @115714, do I pay for unlimited data if you're gonna do this to me? https://t.co/CoQGHQHsc1 | @573839 You do have the option to purchase additional high speed data via https://t.co/0qT1rLBLtN or Sprint Zone application for only $15/GB. -AJS"
"Literally admitting to throttling me!! Why, @115714, do I pay for unlimited data if you're gonna do this to me? https://t.co/CoQGHQHsc1 | @573839 Hi there, this is not specific to Sprint but it is a common network management practice, in line with the practices of other carriers. -AJS"
"@115911 @TMobileHelp how long do we have to submit a pre order for the iPhone X | @449224 Hey there!! :) The pre order date ends on 11/2, and the device is released on 11/3. Send me a DM: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@sprintcare When I am trying to access your website cuz my phone does not work, having to get a code on my phone to proceed is not helpful | @573847 Hey there! I would like to assist you with this. Please send us a Direct Message elaborating on this, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"I am on a Plan with my fiancé unfortunately she has passed away when I try to take over my line @115714 would not let me | @167435 Hey there! I would like to look into this for you immediately. Please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"@115911  what the hell?!!! #tmobile #sharethis #wtf #ripoff #iphoneX #smh… https://t.co/1bpgavySd6 | @573859 Thanks for the feedback, Daniel. We do have a down payment to help keep the monthly recurring costs lower. DM us,... https://t.co/7R9nthgJLr"
"@115913 @115911 If there is anyone interested in this company making things right and treating customers with respect, please call me | @436464 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest"
Three months now my data has been terrible smh all I’ve gotten from @115714 is lip service smh time to make a switch | @194725 Good afternoon.  I'd like to check into the data issue.  Please send me a Direct Message with the cross streets and zip code. -Felicia R
"@sprintcare I sat on hold for near an hour for the system to tell me can’t send a text to either one of my phones. Like wtf | @573885 Oh no! This is not the way we want our valued customer feel. Please send us a Direct Message, so that we can further assist you. -RM"
"@115913 wanna join T-Mobile, but there is no T-Mobile service in Shoreham/Wading River, NY, area. Too bad. | @167581 @115913 We'd love to have you on #TeamMagenta, DM me and we'll check out those locations together https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp is there a way I can pull up my receipt for my Note 8 or other proof of purchase from tmobile app or website? | @379556 We would love to help. first, let me take a look at your account to see what's the best way to get you that infor... https://t.co/iwpmF8EBLp"
"@TMobileHelp is there a way I can pull up my receipt for my Note 8 or other proof of purchase from tmobile app or website? | @379556 We would love to help. first, let me take a look at your account to see what's the best way to get you that information. *TerrenceB"
"shout out to #SPRINT for finally tryin to give me some reliable service when I’m in the house I just tried to google something an it worked | @323294 Glad to know that your network experience has improved. If you need additional at anytime, please do not hesitate to reach out to us. -CS"
@115714 Woke up at 1:50 to order my phone and have lost getting my phone November 3 to now 8 weeks. Kicked off again because your down? 😡 | @573917 We had an issue earlier today which has been resolved. Plz attempt to reprocess your order and let us know if you were successful. -TR
"@115911 i got the worst customer service this Oct. i have ever got in my life and i have been with tmobile 8 yrs, and was offered nothing! | @421670 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest"
"I’m panicked because I don’t know if I’m supposed to preorder my #iPhoneX through @115858 or @115911. Guide me, I just want it quickly. | @573920 Hey Diego! We'd love to discuss your upgrade options with you so you can get your hands on that #iPhoneX! DM us here so we can chat. *BlakeT"
@TMobileHelp if I trade in my IPhone 7+ 128GB almost like new Can I get the $300 off the iPhone X instead? | @573931 Hello!  Great question!  We are happy to assist you!  If you send us a DM we would be happy to provide you all the details! :) *ThaniaR
"@115911 can you please clarify if the ""qualifying credit reqd"" terms for Pixel2 rebate includes TMO1 plans opened on No-Credit-Check basis? | @573932 Excellent question! We need to take a look at what plan you have on there so we can get you taken care of. Please send a DM. *JPL"
"I wish my data worked as fast as y’all send out my monthly bills @115714 🙄 | @573955 We understand your concern. We'd like to review this matter, please DM us to further assist you. -JT https://t.co/rMApsV8PQY"
"@TMobileHelp quick question, will iPhone X be available for pre-order at 12:01 10/27 and will jump upgrade be possible? | @573961 Yes the iPhone X launches November 3, with a pre-order starting October 27 at 12:01 a.m. PT!  Please PM me for details. *WileyC"
@115913 it’s unfortunate that TMobile leasing options for iPhones trail all the other carriers. Why isn’t your system online like rest? | @573963 @115913 Hey Bruce! We'll check out all options to get you int a new iPhone. DM me and we'll pick this up where we left off. *TaylorBest
"@115714 has the worst customer service ever!!! | @573968 That's not the perception we want you to have, what makes think this way? Are type of inconvenience are you experiencing? -JT"
"@115913 @tmobilehelp Hi John having Cust Svc and Major network issues (poor or no service)  Can anyone help?  9 calls no resolution. | @574015 @115913 You've got my team and me, Brian! We're on this; please sent a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
So u gonna lmk how to fix my phone or nah? @115714 | @574032 Hi! We would like to know more about this situation to find the best possible solution. Please send us a DM to further assist you. -JM
"Once again @115714 let's me down...its time to look 4 new provider I guess | @574050 Hey! This concerns us and we'd like to know the reason you feel this way, please give us a DM, we'd be glad to help! - FL https://t.co/rMApsV8PQY"
"@TMobileHelp this is your terrible customer service after you tweeted me to contact you. https://t.co/jnRI5RXamp | @569627 I appreciate your patience Chris, I've been reviewing you account to be able to clear up the issues that you've s... https://t.co/Rr7aPCJGv7"
@115714 switched from @115911 to you. Was told the buyback was simple. LIE! still haven't received visa to pay off tmobile! Keepurpromise!! | @574090 We do hate to hear you've had such a hard time receiving your buybacks. Would you be willing to speak with us about it? -SW
"@115714 switched from @115911 to you. Was told the buyback was simple. LIE! still haven't received visa to pay off tmobile! Keepurpromise!! | @574090 Hello, we would happily check the status for the buyback. When did you register?"
@TMobileHelp ever going to get this fixed? https://t.co/bD54bmk0Fo | @574093 Ouch! Those are not the kind of speeds we want you to be seeing. Shoot me a DM so we can take a look! https://t.co/9CGjXZaLy0 *SpencerKalata
@115714 just finished reading an article that you guys support hpue on the new Google pixel devices please confirm if it's true thanks | @312050 Thanks for contacting us. The Google Pixel 2 is capable of being activated on the Sprint Network through the Sprint BYOD Program. - BB
"@115913 I received some disturbing news I would like to talk to someone at @115911 Corp office not tech support | @574122 @115913 We're John's Executive Social Media team and we're here for you, Dustin. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare I’m leaving tomorrow for @115725 | @423257 Hi, this comment concerns us. We'll hate to lose you as a customer. Please send us a DM so that we can further assist you. -RA"
"@sprintcare I’m sick and tired of being sick and tired. The greed of this company and their high fees are losing them a loyal customer. | @423257 We're sorry that u feel this way. We'll be happy to assist in resolving your issues, please send us a DM so that we can further assist. -RA"
"@TMobileHelp I heard I could preorder the iPhone X via twitter, is that true? | @574192 That is an excellent question! Yes! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk more? *JonathanMacInnes"
"@115714 Why Sprint why? Why do we have to call every month because you screw up our bill? How about you fix it once and for all? | @514594 This is really concerning and we understand your frustration. Can you please  send us a direct message, so we can further assist you. KB"
@115911 Please explain why @4305 has better call quality over lte than you in Houston?  #HR4HR | @574206 Hey Mark. I hear you and I know how important it is to have amazing call quality every time. DM us so we can look into it with you. *BlakeT
@TMobileHelp Hello could you guys help me out with an issue on my account please? Thanks! | @574212 Absolutely! Consider me your personal Sherlock Holmes ready to crack the case! Shoot me a DM ;-). https://t.co/oIBK3mlmoz *DannyHarvey
"2 factor authentication to upgrade a phone I administer the account dont use a phone on the account=denied upgrade @115714 @sprintcare usuck | @574217 Hi! We'd be glad to help. Please send us a Direct Message with more details, so that we can further assist you. -DS https://t.co/rMApsV8PQY"
"@TMobileHelp how much is the down payment for iPhone X 64GB with JoD? Currently have a 7+ 128GB. Don’t know if I’m “well qualified” or not. | @574262 Great question! Send a DM, and we can go over the specifics. Let's get you squared for launch! https://t.co/jPSwKnAg0l *HarleySumida"
@115913 I have a question about a payment arrangement I have set up on my account | @195293 @115913 We're here for you Alonzo - shoot me a DM and let's get you some answers. https://t.co/93XwcSKFIy *RayButler
"@115913 to find signal I need to ride for over one hour from my house without electricity at night  an @188044 charge me, not fair | @399186 @115913 I'm definitely here to help. Click the link below my photo so we can discuss this in DM: https://t.co/c6ROkAqiws *HollyAdams"
@115913 Hello John! I need to talk with you....it’s very important and about my service!!! #tmobileproblems | @574405 @115913 We're definitely here to make sure your services are available to you. I'll meet you in DM and we'll work this out together. *CharlesOpacki
@115714 Is Definitely Going To Lose Out On Plenty Money The Worst Customer Service Ever.💯🤦🏽‍♂️ | @574429 Thank you for reaching out to us. This is not the kind of feedback we wan to hear. What make you feel this way? -KJ
@115714 #sprint customer service at its worst. Avoid these lying cheats. @115911 /  @115725 expect me as a customer. #boycottsprint https://t.co/fB2s0bLbAj | @550594 I apologize that no one has reached out I am here and ready to assist you. What's going on? -FR
@115714 #sprint customer service at its worst. Avoid these lying cheats. @115911 /  @115725 expect me as a customer. #boycottsprint https://t.co/fB2s0bLbAj | @550594 Hello I am here for you. -FR
I would like to personally thank @115714 for making me lose two phone interviews because the calls didn't go through. Can I come back @ATT? | @344994 This is concerning! We'd hate to see you go! Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY
@115911 @TMobileHelp https://t.co/kt29SSlcBm | @574450 I would love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
"@TMobileHelp T-Mobile service in 06517 seems to be down right now, service on both my iPhone and Pixel isn’t working. Not bad coverage area. | @553884 Oh no! Let's get this figures out ASAP! DM me and let's get a closer look! https://t.co/86MicZnF9C *WarrenCamp"
Why is looking at a @115911 bill so frustrating and like reading a foreign language 😡 | @574451 We don't like hearing that. Mr. Washington! Please send us a DM so we can be sure to make sense of your bill for you! *BrookeK
"@115913 letter you and your brother figure out any of my accounts yet? Brad | @206916 @115913 Hey there, Brad. We'd be happy to help out. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
Why does the @115911 DIGITS app always require relogging in every time and reenabling my line? I'm missing calls b/c of that. @TMobileHelp | @574457 That doesn't sound right! Let's team up and check this out together! Send me a DM! https://t.co/4tHjtOQM3E *LaurenChan
"@115913 iPhone X on JOD? when, cost, & why not? Lets figure this out now my friend! | @574459 @115913 We'll have iPhone X JOD pricing available soon. Stay tuned! *DanKing"
@TMobileHelp Apartment no is missing on my shipping addrrss for #IphoneXPreOrder. How do I update my correct my address. | @440842 https://t.co/xKtJVNqc2V  Please follow this link so we can jump into your account and take a look at this order. Thank you! *JorgeG
Who has @115714 and how is coverage. Thinking about changing from @115725 . Paying too much. $180 / mo 2 phones 4 mb. Ideas ? | @574482 Hello there! We would love to have you as a part of our Sprint family.  https://t.co/vRsxenjaBh  We're always here to help. - KP
I don’t know what’s worst @115714 or @22510 | @574485 That's not the way we want you to feel about us. Please don't doubt in sending us a DM with your concerns. We're here to help! -LR. https://t.co/rMApsV8PQY
"@115911 I love y’all, But if my phone keeps freezing or turning off on me one more time. I’m Out✌🏽 | @574499 Hey there, Sandy! We want to make sure you have a working device all the time! Send us a DM and let's work on making that happen! *BrookeK"
"I’m leaving @115714 after 5 years. I won’t even refer them to NOBODY 🤦🏾‍♂️ sad service | @574528 We would really hate to see you go, allow us the opportunity to help you. Please DM  us with all your concerns to properly assist you. -LR. https://t.co/rMApsV8PQY"
@TMobileHelp in case i get the iphone x  on nov 3 and do not like it. will i be able to return it for full credit at any tmobile store? | @438250 I certainly don't want you to have to keep a phone you don't like! Send me a DM here https://t.co/gU6UH2rJT8 to discuss options *DanLawrence
"@115913 if I activate a new line to get the pixel promo can I drop a different line? Do I have to keep the pixel on a certain line? | @167799 @115913 We'd be happy to chat details with you on this sweet promo, Lance. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115911 @TMobileHelp toller Kundenservice vorhin und vielen Dank, an den kompetenten und mehr als freundlichen Kollegen. Gerade in der heutigen Zeit, muss auch einmal toller Service kommuniziert werden, denn das ist nicht mehr selbstverständlich 👍🏻🙏🏻 https://t.co/BFknOnAGiX | @574564 Hey good morning go ahead and send us a direct message if you have any questions or concerns regarding any issues. :) *MiggyHerrera"
"@115911 cannot believe how shitty this order process has been for the iPhoneX .... ordered early and no record that it happen other than my emails. Wtf | @574581 I want to help find out what happened with the order and make sure we get this taken care of. Send over a DM, so I can get to work. *JPL"
"You don’t care at all and at no point did anybody offer me anything for my trouble, other than “I’m sorry” in different voices, @115714. | @422255 If you haven't already ask the fraud dept. to remove you from the do not sell list so you can create a new profile and complete an order."
"@115911 @TMobileHelp does the Google Pixel work on your network? | @574648 It does, indeed! We even have an awesome promotion running for the Pixel 2! DM me: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
A picture of @115913 talking to his @115911 customers service reps. #tmobile #customerservicefail #lie #tmobileCustomerService https://t.co/R5RakEqCDg | @438658 @115913 We always want you to have the best experiences with us! I'll meet you back in DM so we can work together further. *CassyFitzgerald
"@sprintcare Love the fact that you guys canceled my iPX order without letting me know. CS wants me to reorder but now I don't get launch day | @574654 Hey Ryan, we know how excited you are about this phone. We want  to make sure you get it as quickly as possible. Please DM us. Thanks. AL"
"@115913 your customer service lately hasn’t been good. I’m upset and your employees have no empathy and no willingness to assist. | @574658 @115913 We absolutely care and want to turn your experience around, Thalia. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
.@115911 @115913 once again you illegally overcharged me. When will your corruption end you liars? #racketeering #fraud | @514307 @115913 We absolutely want to get to the bottom of this and resolved this for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp how much rts for a iPhone 7 🤘🏼 | @342627 Hi there and thank you so much for reaching out to T-Force. I'd be more than happy to help you out today. Send us... https://t.co/skeDePrjJz
I've always loved @115911 but today not so much. Just wanna get the 8 256GB in a store. Apparently impossible... | @574694 We only want to deliver the love when it comes to your mobile moments. Send us a DM and let us take a closer look for you. *JeremyJ
"Anyone at @TMobileHelp able to help me with activating an Apple Watch on my business account? Been trying for weeks. Thanks! | @290668 Hey Eric thanks for reaching out today, lets take a look at this and get your beautiful Apple watch activated. Please send us a DM. *AlexI"
"My contract with att is almost up, was going to switch to sprint but hell naw i aint now. They lost 3 lines + because of customer service. https://t.co/jBRBbhREle | @444700 We're really sorry you had a bad experience, but we would love you to form part of the Sprint Family. Plz DM us to properly assist you. -LR. https://t.co/rMApsV8PQY"
"Submitted my #pixel2half rebate 5 times through @115911 , no one can find it. Frustrating! @115913 | @172942 @115913 Let's get to the bottom of this missing rebate, Dustin. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @TMobileHelp is there something up with your online payment process? trying to pay the bill and one time payment page isnt working | @574736 I definitely want you to be able to make your payment, Eamonn! Send me a DM here https://t.co/gU6UH2rJT8 so I can help! *DanLawrence"
"It's it just me or my phone or has anyone else been experiencing shitty @115714 service? #nosignal #frustrating | @574752 Hey Derek! We would like to look into this, allow us to help! Please send us a Direct Message, so that we can further assist you. -JD"
"@sprintcare not even a customer 30 days and I going back to T-Mobile! https://t.co/QCBeLPWvB7 | @574765 This is really concerning to us. Please, send us a DM with more details of what is exactly your issue, so we can be able to help. -DP https://t.co/rMApsV8PQY"
"@115913  @115911 , give me the coverage and service you are charging me for! https://t.co/2nQbpBY48q | @118741 @115913 I can see that you've sent a DM our way. I've got your message and I'll meet you back there in a moment to help out. *CharlesOpacki"
"@sprintcare how in the world am I billed twice in one month and I’ve only been a customer 26 days EXACTLY! https://t.co/Dm6rwMZked | @574765 We would like to verify this situation. Let us help you out. Please send us a Direct Message, so that we can further assist you. -JD"
"@115911 After 4 years of being a loyal customer, and spending over $7k a year on services and devices, I'm moving to Sprint.  All over $150 | @574774 Oh no, Scott! What happened? I'm sure we can turn this around and keep you a happy member of our family. DM us, we're here for you. *JoanO"
Yo son @115911 has stepped the customer service up like 1000% shout out to the Team of Experts for Dallas! | @435885 We're definitely #TheBest! 📶😎 Thank you for your feedback! 🤝 Feel free to DM for any questions ➡ https://t.co/m0OQWGlE4J *SamoAljasim
"#Sprint Thanks for the $64 billing credit I was supposed to have by this morning's autopay...NOT! #customerservicefail | @574816 Hey there! I will like to verify this directly on your account, please send us a Direct Message, so that i can further assist you. -DM"
@TMobileHelp Is the Sim starter kit for the Apple Watch Series 3 supposed to be waived? Cause I was charged for it. | @495424 That's a great question! I would love to look into this for you! Check my profile and shoot us a DM! https://t.co/SwRGd3n2Aq *ChrisTarbox
This is an actual picture of @115911  @TMobileHelp customer service rep at work. @115913 do you really care for your customers?  #fail https://t.co/2pl4OfAWTR | @438658 @115913 Our offer to help is sincere. I’ll continue working with you in DM to work through your concerns. https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp my question is I have a remaining balance of 295 could I transfer that to a new balance | @440663 Hey there, my name is Tillia and I am here to help with your request. Can you please DM me so we can access your ... https://t.co/mMGwG882zL"
@TMobileHelp my question is I have a remaining balance of 295 could I transfer that to a new balance | @440663 Here at the #UnCarrier we are all about options! Shoot me a DM so I can get you fixed up! https://t.co/8Ra5p7pOl6 *KealeighBradford
@115911 first time in Boston.. get to my hotel room and no service at all on my cellphone... thought y’all have service everywhere?! | @574843 We want your first time in Beantown to be memorable. Let us check out your coverage experience. Send us a DM and let's talk. *JeremyJ
@115913 once again no help! Same story I've been given for the last 8 days! My account does not matter to your company! | @127982 @115913 Keeping you in touch with the device you need is vital. I'll keep on digging into this with you for the right solution in DM. *CharlesOpacki
"@TMobileHelp I need someone who can help me with a issue I can’t seem to get resolved every time I call in!
Please help me | @574859 Yikes! We can't be having any unfinished business at all. Shoot us a DM and we'll make this right for you once and for all. *JustinT"
@TMobileHelp hello how much is the iPhone X because I was considering upgrading however my iPhone 7 Plus still has a $300 balance? | @525856 I'm happy to look into your options for you. Can you please shoot us a DM so we can find out what options are available? *KelseyW
"@115911 When will you get a tower that works in Barnes, WI?  Our cabin is there! | @574890 Hey Barbara! I totally understand needing to stay connected wherever you go! Send us a DM and we can look at this with you *ErikS"
@115911 bill came in and is wrong. Again. I'm ecstatic to relive this hell every few months. @115913 👎 https://t.co/H8VN2iWYvo | @574919 @115913 It's very important to us that your bill is accurate each month. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
"Pull up on @574922 @24530 @115714 2566 briarcliff Rd Atlanta ga 30329
I'm here from 2-4… https://t.co/Mxa7RZPSMt | @574922 How long has the issue been happening? Is it in one or more location? Is it you alone having the issue? Send us a Direct Message. -JN"
@TMobileHelp is the app having issues checking order status | @122738 We are here to help! No problems reported on our side. Send us a DM so we can get more details on the problem you are seeing. *Jesse S
@TMobileHelp   Just became a new customer.  How can I get the T-Mobile ringtone?  Thanks | @574955 Welcome! The T-Mobile jingle is preloaded on most of our phones. Shoot me a DM and I'll help find it! https://t.co/9CGjXZaLy0 *SpencerKalata
"My phone bill damn near $700 
How @sprintcare ?🤔 | @574977 We'd like to take at this for you. Please send us a DM so that we can assist you. Just click ‘Message’ at the top of our profile. - MJ"
"@115913 Have ATT Post, getting iPhone upgrade program. Want to switch to Tmo Pre. How long is your $50 10GB LTO running? Doesn't say. | @391861 @115913 This awesome offer doesn't have an end date just yet but definitely act fast to get in on it! https://t.co/lH0SH5fy2m *MikeRice"
"I’m sick of @115911 it’s just me I don’t understand why my phone bill is so high and I don’t talk or text for real 😳 | @574983 Hi Jaylah, I know how important it is to  know where everything on your bill comes from. We'd be happy to go over it with you, DM us. *JoanO"
@115913 Hey i was told my bogo would be good but was denied.  not cool payed for both devices | @327098 @115913 @115913 BOGOs are important and I want you to receive yours. I will follow up with you via DM right away. *AshleyNelson
"1/30 hour in the phone for call drop ! Since billing can explain charges correctly!!! @TMobileHelp not great customer service !! https://t.co/6SbDPMfGNB | @575040 @115911 Juan, that is not the magenta experience we like to hear. Send us a DM so we can take a closer look! https://t.co/qx8SWrpOp6 *MelissaWarren"
"Dear #Sprint, I'm fricken back in FL for crying out loud!! Wtf are my incoming calls STILL not ringing thru?! | @575074 Hi! We understand that this can be frustrating. We would like to verify this issue more personally. Please DM us to further assist you. -JM"
Why? @115911 @TMobileHelp https://t.co/OkkfA78Yll | @575084 Hey I see that you might be experiencing some issues.  Please shoot us a direct message and we will be more than ... https://t.co/0kvljzhF2A
"@sprintcare hey friends... I want to upgrade to iPhone X. But still owe $375 on my other phone.. 12yr Customer... Any help?? | @575087 Hey there! If you have the iPhone forever with a lease, you can upgrade after 12 monthly payments or accelerate payments. 1/2 -JP"
"@115913 T-Mobile setup issues 2-weeks into it, 4 CS calls - on-hold a lot, 2 store visits, web steps fail even for staff. Frustrating! | @575091 @115913 I want to get this all sorted out and get you set up, Elisha. Please send us a DM. https://t.co/lH0SH5fy2m *MikeRice"
"@115913, My fam, longtime @115911 cust STILL don't hav SERVICE IN PR.  While, @29832 sent up balloons repl down towrs. Help!! https://t.co/TiBuxw08lc | @575100 @115913 We are truly committed to restoring service as quickly as possible. Check out our recovery efforts here: https://t.co/psJ4TmwnVO. *MikeRice"
"Bad day with @115911, hours spent trying to resolve billing issues, store says they can't help due to initial sale was made online | @453201 I've got your recent messages, and I'm working on my replies right now. I'll meet you back in DM! https://t.co/GfMqTm3Joc *LizRackliff"
@115913 and you must follow me 😎. DM for my number! | @575128 @115913 We've got your back and will make sure your issues are addressed properly. I'll meet you back in DM in a moment. *CharlesOpacki
#Sprint is the worst company in the world for customer service! I have never had a worse experience with a company. | @575135 Yikes! Can you please let us know the cause in which led you to have such feedback about us here at Sprint and our customer service? -TC
"@115911  is the absolute worse. Too expensive, no good deals. Internet cuts off. 🤦🏼‍♀️ time for a different company. | @575154 Woah! This is definitely not what we like to hear. Can we chat some more and earn your trust back? DM us and we'll talk *ErikS"
"@115913 your cust svc ctr SUCKS! 2 Days 4 hours on the phone w 9 diff reps & 7 diff answers. #611sux #nottrained #stillhaveproblems | @575170 @115913 We want to make sure we're getting you 100% accurate info, Toby. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115911  mary(2131308) from CS was amazing. I tried the survey but it times out. I'll do if you text it again. She truly is outstanding. | @239165 Mary sounds like a #MagentaRockstar to me! 🤘 DM us here with some details so we can ensure she gets the recognition she deserves. 👏 *BlakeT
"@115913 I’ve been lied to by support many times and I’m just trying to get the iPhone X at the price I was originally told. Can you help | @575185 @115913 You're in excellent hands, DM me and we'll take a closer look at your account together https://t.co/Nr93OTtXRx *TaylorBest"
"Hallo @115911, I’m trying to switch from @ATT. For “Carrier Freedom” your stores don’t have terms of service for the prepaid card. Why? | @3365 Can't speak for the stores, but this should help some. https://t.co/20vs2OxIrl If you aren't seeing what you need, DM us & we'll chat *ErikS"
"@115913 can u save me from iOS and Sprint ? | @575198 @115913 We'll absolutely save you, Jason! You'd be a great part of the #MagentaFamily. DM us if you need assistance switching. *TaylorBest"
Way 2 go @115911 @115913 @118156 Great service at @4765 What garbage. Speak up ppl! Demand service that we pay 4! #tmobilesucks https://t.co/VF6wQqvr2c | @277125 @115913 We’re here to help and want you to have the best possible network connection. DM us for help https://t.co/Nr93OTtXRx *TaylorBest
"@TMobileHelp I recently switched from Sprint to u. I submitted my last bill to u to buy out my contract and have not heard back? | @575213 Hi Heather! Welcome to T-Mobile, let's check on that rebate! DM me here https://t.co/43NmJRbdQL please. Thank you!! :) *BrentHayashi"
@115913 since u r in NY come over to NJ and see how bad the @115911 service is at my house I have to go down the street to make a call | @276327 @115913 Having reliable service at home is crucial. Please DM us your address and we'll check this out: https://t.co/cuEwtd2epS *DanKing
"@115911 I want to get a #Pixel2XL. I called 611 & was told have to add line but cannot d/t gf lines. Ugghh. I left #VZN for this. Plz help. | @575239 Hey Krister! In order to take advantage of the #Pixel2 offer, you'll have to add a new line. DM us so we can discuss your options. *BlakeT"
"@115714 you really have the worst customer service I’ve ever experienced | @575267 We do apologize for the inconvenience. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
"@TMobileHelp 

So im supposed to have unlimited tethering at speed of 0.1-0.5 mB/s??

No one told me “tethering” was a gimmick on my plan https://t.co/Qv9o69UzLc | @479481 We definitely want you have the speeds you have grown to love Darwin. Send us a DM to assist. https://t.co/ineZm1Lcy2 *AntoineWhite"
@115714 how do I know if I have hotspot? | @575275 Some of our plans come with mobile hotspot. Other plans have the option to add hotspot. Can you send us a DM for us to check your plan? -KW
"@115913 Hey John, quick question. Will T-Mobile stores have iPhone X in store on Friday for those who didn't pre-order? | @575282 @115913 Hey Joseph! We recommend chatting with your local store on release day to see what inventory looks like! *TaylorBest"
@115913 @115911 I have been told 5 different things by 5 different representatives and non in my favor. Why did I switch from @115725? | @167110 @115913 We strive for world class customer service. Please DM us so we can turn this around for you: https://t.co/cuEwtd2epS *DanKing
"@115913 why t mobile in my hometown in PR has no data, has been sucky in this crisis, and i have lost money | @575288 @115913 We want to check this out with you. Please DM us your address so we can take a look: https://t.co/cuEwtd2epS *DanKing"
Just when you think @115911 is the best service provider they upset/dissapoint. Do better!!! 😒😞😤@TMobileHelp | @258068 Let's get your Saturday turned around and get you feeling #MagentaLove again! We're just a DM away! https://t.co/033FgbQAw8 *KyleVesely
"@115913 what's up with the network in Pigeon Forge, TN? Like dial up speeds here. Wasn't like this in August? We need bandwidth here! | @575317 @115913 We're all about making sure you're getting the best. DM us so we can check this out and help: https://t.co/cuEwtdjPOs *DanKing"
"@115913 just had a nice time getting a new phone with Avery in Chelsea, MA. Too bad the wifi was so BAD we couldn't restore the phone... | @357819 @115913 My team and I are here ready to help if you need our assistance. We're only a DM away https://t.co/Nr93OTtXRx *TaylorBest"
I’ve spent and hour arguing with a @115714 representative because they’ve been charging me for a product I don’t even have🙃 🙄 | @575412 Hi! This is concerning for us to hear. We would like to get this issue resolved for you. Please send us a DM. -KA
Hey @115714 everytime I try and go to a local store to get a pomemon go code for items thru trainer rewards they never help. Can you help? | @575427 Hey there! thank you for bringing this to our attention. Please send us a DM so we can further assist you. -  EH https://t.co/rMApsV8PQY
"@TMobileHelp Hey, I'm having some problems with DIGITS and my watch :( | @575455 No worries! Digits paired w/ your Watch is epic and I’m happy to make sure it works together! Shoot me a DM https://t.co/dzjAJQ2bkx *SoRaYi"
"@115913 apparent it is @ATT policy to make a customer say no twice before they acknowledge you.  Maybe I should switch to @115911 https://t.co/Xq8lkhkdhF | @575487 @115913 We'd love to have you on #TeamMagenta, Brock. DM me if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest"
@115911 I love everything about you guys. EXCEPT your shit service. No point in having unlimited data if I have no service to use it. | @415532 Ouch!!! We certainly want you taking advantage of that unlimited data! Send us a DM so we can get this turned around! *ElleA
Still waiting on @115911 and they just dont care so be it I will contact the local news here in FL @24477 #DontShopWithTMobile | @128517 @115911 @24477 Just replied in DM :) *DavidBradford
@115911 @TMobileHelp is the worst... | @394018 Help is here!  I just replied to your DM and I'll meet you back there. Thank you! *TraceyFoster
"@115913 @TMobileHelp my buddy Matt, veteran, wants to get a new phone and switch, they said his credit is too low online!  Help him out! | @448444 @115913 We have great plans available that don't require credit checks as well. Show him: https://t.co/glis9XAol8 *DanKing"
"Hey @115911, why do I get the runaround trying to unlock my phone? Different story every rep I talk to. Need some real help. | @575500 Oh no! Your time is precious to us and we want to get you fixed up! DM us so we can assist! *ElleA"
@115911 hi I need help activating my new SIM card on my new phone thanks | @185083 Hey Mike! We can help you out with that so you can get to using your new phone! DM us here and we'll take care of you. *BlakeT
"@115714 needs to give me a free bill or something shit don’t make no damn sense | @350669 Hey there. Can you please send us a DM, so that we can be able to further assist with the billing issues your currently experiencing? -TC"
"@115911 what's up with TMO here in Houston on the weekends, it gets really sluggish. Is it that saturated? @115913 | @335601 @115913 Staying connected is essential, DM me and we'll check out Houston's coverage together https://t.co/Nr93OTtXRx *TaylorBest"
"I'm canceling my @115911 postpaid phone plan because of my experience with the FDFL issue on my tablet @115913 Hope you're proud of it. | @284678 @115913 We definitely don't want that to happen! I'll meet you back in DM, so we can resolve. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115911 I have always loved your service until today. Daisy from your customer care department was very rude.I think I’m changing companies | @464988 Hey Carly, I apologize for that experience you had. Send us a DM and we can gather more details from you and assist you as needed *ChanneyT"
"@sprintcare We're calling each other & not getting the calls. It rings & goes to VM but phone doesn't ring/show call. What's wrong w/system? | @139423 Hey, thanks for reaching out. Where are you when you're trying to make the call? Are you the only person experiencing the issue? -LK"
@TMobileHelp Not to happy I got charged to $40 bucks for extending my service 2 years b/c I couldn’t order my phones online. | @575581 Oh no! We would love to look into this and help make this right. Click the link and send us a DM! https://t.co/ineZm1Lcy2 *AntoineWhite
"Hey @115714 why do I pay 150$ a month for such shit service | @486135 Hi there! We saw your tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"Two seconds left and station buffering thanks @115714 for garbage coverage | @575595 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115714 why do I pay 100$ a month for something that doesn’t work !! | @575599 Hey there, your post caught my attention. How can I be of assistance? Please send a DM with a brief description. We are here for you. - AD"
@TMobileHelp Any idea as to when we'll see payments process on the early orders? i.e. those placed 11:50 am - 12:20 am PST 10/26 - 27? | @120053 Thank you so much for reaching out.  Can you send us a DM so we can go over the info?  Thanks *AaronB
@115911 Please give us better service in the Imperial Valley PLEASE. | @575613 Hey Hector. I hear you and I know how important it is to have strong coverage. DM us here so we can look into it with you. *BlakeT
"Whatever you do, if @115714  @sprintcare  offers a deal to buy out your contract and device from your current carrier, don't do it. They will take the device and won't pay your previous carrier a dime. It's a scam.
My mom now has bad credit because of this. | @575633 Wow. What an unpleasant experience for your mom. We'd like to turn things around for her. Please let her know she can reach out to us. -KT"
"@sprintcare Serious question. How do you get away with calling this LTE? It’s not even 3G. #ThankTheLordForWiFi https://t.co/tICZUHvHXp | @575648 Hey Ryan! This concerns us, and we would love to review it for you. Please send us a DM and follow us so that we can further assist. - RC https://t.co/rMApsV8PQY"
"@115913 @115911 what happened to having the best customer service? I've been in touch since August 14, regarding why our lines has been | @575692 @115913 Getting you the best customer service is our top priority. DM me so we can chat: https://t.co/c6ROkAqiws *HollyAdams"
"wow i truly hate @115714 time to sWITCH BACK TO VERIZON I DONT KNOW WHY WE LEFT https://t.co/qSiOdOkf09 | @575696 Hey there. I see you're having network issues. If you would like us to look into this for you, hit that follow button and send me a DM. - DW"
"@115913 @115911 so slow. Twice you guys said you were gonna call me back regarding about the issue. The lastest one was suppose to be | @575692 @115913 We're here for you, and want to make sure you're taken care of. Let's chat in DM: https://t.co/c6ROkAqiws *HollyAdams"
I am so disgusted with #Tmobile @115911 @Tmobilehelp for their lack of customer service.  I have reached out for help but no reply. | @575756 I'm really sorry to hear that you feel this way :( please DM with more information so I can have a look into this for you :) *RebeccaB
"The worst thing that has ever happened to me? Switching my phone plan to @115714 | @575769 Hey Matthew, thanks for reaching out. Reading this comment is most concerning. Please send us a DM for further assistance. - RA"
Been trying to contact @115714 all  morning to order my #iPhoneX no answer!!  Terrible service.  Time for change | @575856 Demand is through the roof. Please keep trying or you can also try logging into https://t.co/0qT1rLBLtN and placing the order there. -KD
"Been on hold with @115714 for over half an hour trying to upgrade and have yet to speak to any cs representative. Oh gee, thanks. | @575874 Due to the large income volume of calls concerning the IPhone X upgrade. Calls will take a longer time to connect. Please bare with us. -RID"
"@115911 barely visible micro-crack on screen = $175 deductible? And no preordering of IPhone X until that’s done? #unhappycustomer | @575877 We can always confirm your options, John. We certainly want you to get a new device while saving. DM us for any questions. *KeithM"
"BuhBye @117159 BuhBye apple BuhBye @115714

Hello Pixel, Hello Project Fi. https://t.co/xCDxODOYqR | @575879 This isn't the type of comments we'd like to receive. Please send us a Direct Message, so that we can further assist you. -AP"
"Orders new phone; errors out; gets charged twice. @115714 what is you doing?! 🙄 | @575882 Oh no! This seems frustrating, let us get this resolved for you. Have you received the device you ordered? Shoot us a DM to assist! -SM"
"@127271 even @115714 preordering the iPhoneX for the @AppleSupport $999 price Sprint #WINNER https://t.co/qAWdWnRMIg | @567140 Hey Smith, is there anything we can assist you with today? Are you having issues with your order? Send us a DM for assistance. -MB"
The #BYOPixel 2 XL is so much more beautiful when it says @115911 on it 🔥🔥🔥 https://t.co/DL4za5j8PZ | @575888 WOW! That Pixel 2 XL is a beaut!  Thanks for sharing that clear screenshot with me!  We're just a DM away if you need us! 👊🏼💪 *Frank Maez
"@116447 what should I do if the @115714 won't allow me to login and customer service is no help? Credentials haven't changed so.. | @575889 @116447 If you are experiencing concerns with https://t.co/0qT1rLBLtN login credentials, please go to the Sprint store with ID for assistance."
Trying to upgrade with @sprintcare is LITERALLY THE WORST. Why can’t I order the $22/mo #iphoneX offer online? | @424262 Demand is through the roof.Please keep trying to place your order. We would very much like you get your hands on this amazing device. -KD
"Remember when 2 bars of LTE used to mean something? @115714 | @575916 Hey Ben! Is it that you're experiencing service issues? If so, Please send us a Direct Message, so that we can further assist you. -KA"
"@115913 @TMobileHelp Spent $1k, the least you can do is get my order right. Wasted my time.  Am I on the wrong network? @VerizonSupport | @437269 @115913 We're here for you and we truly want to get this all squared away for you. We're just a DM away. https://t.co/lH0SH5fy2m *MikeRice"
"Ordered @115911 Iphone, 3 hours and 7 reps later, now am told my initial estimate is incorrect and no timelines to iphone @115913 | @427113 @115913 We absolutely want to get this order all straightened out for you, Ankit. Please send us a DM. https://t.co/lH0SH5fy2m *MikeRice"
I switched from Verizon to @115911 @TMobileHelp and that’s the worse mistake EVER! Not a Happy Customer...Only 1 month in😡 | @575938 I want to help turn this around for you! Please follow this link here: https://t.co/rAosiBSeqZ to send me a DM! Thanks! *PaulPerkins
"An ill glad let everyone know how horrible my customer service was by ed who is a supervisor at @115714 | @575948 Hey, we wouldn't like to loose you as a customer. Can you please send us in a direct message the issue in which you are having? -KA"
"LOL the irony. Was calling Sprint to upgrade my phone and the call failed halfway through. @115714 | @575959 That doesn't sound good. You can get in contact with our Telesales Team: https://t.co/rRrvWdDdDR. The ""Chat"" option is available 24/7. -JE"
@115913 youre customer service is not where it should be! I've experienced horrible treatment for the past three months. | @575966 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
"@TMobileHelp I got my new #iPhone8Plus, it’s fantastic, but trying to trade in my old phone was ridiculous, I was misled | @196077 Isn't it amazing?! I just got one too! We want you to have a great experience, send me a DM! :D https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115913 What's up with 32% $ down requirement with top tier credit and 18 years w/ @115911 on the books? Bummer..... #clientexperience | @576027 @115913 Since the iPhone X is a more expensive model, we’ve set a down payment to give you lower monthly payments. *TaylorBest"
@TMobileHelp business care rep could barely explain the iPhone X promo. Finally gave up. Store Rep didn’t know there was one. Come on y’all | @576036 Oh no!  I've got all of the answers about our iPhone promo.  Just click https://t.co/IvLqMUwEUf to shoot me a DM.  I've got you! *Frank Maez
"If you got a delayed shipment email regarding #iPhoneX from @115714 , apparently they will still ship on time. Heard that from @sprintcare | @437446 The shipping estimate is still the same. Contact our Order Support Dept. @ https://t.co/RDgqxv7W9w. The ""Chat"" option is available 24/7. -SH"
@TMobileHelp https://t.co/aJcIKyilNO | @123876 Hi Kevin! Thanks for reaching out to T-Force. Happy to be your #MagentaHelper today. This shows that you are havi... https://t.co/a0sDeUFsMR
@115911 has burned me for the last time. Customer support is AWFUL. @169291 Can you help? | @212304 We see you've been chatting with us back and forth. If you have any further questions don't hesitate in letting us know in a PM. *NaeJ
"@115714 do you have ANY customer service reps, that speak English? Your service sucks and nobody can seem to fix any issues. #switchtoVZW | @229245 I'm sorry for the trouble, let's get this fixed for you. Let's check on that service for you. Shoot me a DM so I can further assist. -SH"
@115714 your fucking shity ass LTE gets me fucking tight | @576061 This is not the way I want you to feel. What issue(s) are you currently being faced with? Please send us a DM for further assistance. -JJ https://t.co/rMApsV8PQY
".@115714 I’ve done hallucinogens and I still can’t wrap my head around your terrible website #CanYouHearMeNow? https://t.co/IL0R9tpw2J | @576090 Have you tried through the App? Or with another browser? Please send us a Direct Message, so that we can further assist you. - GV"
".@115714 please clarify on #mysprint create account page that using acct # = acct owner, using ph # only shows 1 device. | @576101 Hi Victor! We are glad to know you are now an account owner with us. If there is anything else I can assist you with shoot me a DM. -SH"
"First we get hacked @115911 and now you start changing our JOD lease is a shame you are the same if not worse than @115725 or @att | @427772 We appreciate you being the best part of the family. Thank you for coming over to DM, let's continue finding a solution together. *JeremyJ"
Tried to get the new iphone X but the system failed me...smh @115714 what's with your website? Trash #iphonex #IphoneXPreOrder #sprint | @576143 We are aware that https://t.co/0qT1rLBLtN is having some issues with customers trying to pre-order. We advise that you try again. -KW
I can relate. @115714 your a piece of shit cell service https://t.co/CPw8fkFkpJ | @576163 Hello! We’re sorry to know that you’re having issues with your service. I'd love to help you with this ASAP. Could you shoot us a DM? - CE
"@115913 @115911 Grandson’s iPhone7 has failed. He is staying alone w. no comm. & store says can’t help until Monday. Can you help? | @576165 @115913 We want to explore every possible resolution for your grandson, Sandy. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 Mr. Legere, your CS is unwilling to fix a major screw up, any chance you're able to jump in to help a small biz out? @115911 | @436464 @115913 We truly want to explore every possible option for a resolution here, Josh. We'll reach out in DM. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @115913 @1647 @122986 Where are the OTA security updates for #BlueBorne vulnerability to Samsung Galaxy S7, Android v7? 1/ | @576168 @115913 Keeping your phone up to date is super important. The S7 updates can be found here: https://t.co/6WbXLvte43 DM me with any ?'s. *HollyAdams"
I’m still trying to figure out how I paid 1000 for this phone and all you’re going to give me is 285 back??? How @TMobileHelp how??? | @438807 I want to make sure you get the best deal possible on your trade send me a DM so I can find the best option avail... https://t.co/F2QQ1VYeIZ
"@115913 @115911  can someone call me bc @TMobileHelp is trying to do a replacement on my daughters phone and they are having trouble | @359039 @115913 We absolutely want to get this exchange sorted out, Tammy. We'll meet you in DM. https://t.co/lH0SH5fy2m *MikeRice"
Now to switch from @115911 to @115725 😝 | @576219 Oh no! What's got you wanting to do that? We're here for you and would love to make things right. DM us here so we can help out. *BlakeT
"@115913 You guys messed up my shipping address on my iPhone X preorder. | @159946 @115913 We absolutely want to explore every option to get this straightened out, Edgar. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I’ve had @115911 for almost a year because they were supposed to have better coverage in Seattle. #nope my data coverage sucks. Why? 😑 | @576237 That's not good, Conrad! Having coverage is very important to all of us. Shoot us a DM so we can look into this for you. *ToniciaP"
"@115911 Just wondering if something is up with service in #WSNC? Only 2 bars atm. | @569655 Let's make sure you have the best service, Laura! 💘 Send us a the zip code through DM so we can take a look at what's going on. *TarynS"
"@115913  why did it take a year of endless phone calls & msgs to the twitter team to finally get back the credits that were owed to me? | @576285 @115913 We truly appreciate you working with us through all this, Amil. We'll reach out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 I pay way too much for shitty service. | @576306 Oh no! This is not the way we want you feel. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"#Sprint really bullshit this that shit ,  I stay complaining when you gotta sit an wait done turn yo phone off bcss the service ass | @323294 This isn't something we want to hear from our customer. Please send us a DM sharing your concerns, so that we can further assist you. -AP"
"@sprintcare My iPhone X email said it would ship by 11/3. This Sprint site changed and now says 11/14. Will mine still ship for 11/3? | @576311 Hi there, Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -SH"
"@115913 If you guys can buy my iPhone 7 Plus, I’ll make the switch from Sprint. I’m tired of the data speeds sprint offers. | @476215 @115913 We'd love to have you, Jesse! Check out Carrier Freedom here: https://t.co/eHNZ49126v, to get started. https://t.co/lH0SH5fy2m *MikeRice"
"Last month #sprint supposedly gave me a $50 credit on a $160 monthly bill. The amount due on the bill was $172... #youjustlostacustomer | @439858 That's not the kind of feedback we would like to get from our valued customers. Please, send us a DM so we can further assist you. - VC"
"@115911 tried to charge me a $500 down payment on a phone . .. like ya don’t know the status of the fucking economy ?! https://t.co/z0Q0dvP3dr | @576374 Hey Bre'on, we understand it's a chunk of change up front, send us a DM if you'd like over to go over the details for this. *ChanneyT"
"@115911 
Hello 
I requested from T-mobile to cancel my lines because I’m in Saudia Arabia 2106396952 | @576434 Hi there! Send us a DM so we can assist with this. *ElleA"
@TMobileHelp what going on with your service at the Outlets of Orange? You even have a retail store here. #frustratedwithmyservice https://t.co/XdnomcVieh | @466353 Let's find out! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk further? *JonathanMacInnes
"@115913 what kind of deal to join t mobile having a person pay 60-65% of the phone the day of? Say it’s not a lease but everyone leases? | @576453 @115913 Since the iPhone X is a more expensive model, we’ve set a down payment to give you lower monthly payments *TaylorBest"
"@115911 @115913 how come tmobile doesn’t update credit scores so customers get the best price for upgrades? I’m stuck at low qualified | @576454 @115913 We'll check out all options to get you a new handset, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp what’s going on with your service at the Block of Orange? You even have a retail store there... https://t.co/NTqU7Ne8J4 | @466353 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"hey, @TMobileHelp Are you having website trouble? I logged into my Tmobile, and it's forcing me to a shop page. | @304883 Let's look into this! Send us a DM: https://t.co/xKrpoFD6ya We'll get you some answers! *ColleenLicudine"
"@TMobileHelp hey guys I need help unlocking my Samsung galaxy s8plus. It was already unlocked and I just reset the phone and it relocked! | @576457 We got your back, Jason! Send us a DM. We'll help you out! https://t.co/xo3WIlgYX6 *Becca Brandt"
"@115714 you guys suck right now just letting you know. I've had important calls to make today & I can't because of shitty service. Thanks. | @576490 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"I don't know what it's like to pay for STI meds after a one night stand, but I do know what it's like to be a @115714 customer. #itburns | @535565 This is definitely not the impression I want you to have. Please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"Getting bogus $25/month charge on my @115714 bill, Sprint blames @115858 & Apple blames Sprint & this 20 year Sprint customer gets ripped off | @576502 Hey there. Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. - MJ"
"@115913 need help in unblocking a Samsung purchased device | @576515 @115913 Thank you for reaching out here, Jayesh. We absolutely want to get this squared away for you. We'll DM shortly. *MikeRice"
since @115911 sadly doesn’t have signal to the college I’m planning on going... might consider switching ): @ATT or @115725 🤷🏽‍♂️🤔 | @409649 Never fear! We can always get you that coverage device to make sure you stay connected while you go to Crowder! DM us :) *TatianaG
"Hey @115911 @TMobileHelp !  This place also needs some signal strengthening 😊💪🏼
#tmobile #theUncarrier https://t.co/JLG72tFKJO | @424382 We always want you to have the strongest connection possible! DM us so we can take a look at this area. https://t.co/Qz0L1xpZB7 *MikePerez"
I’m out of data now I can’t watch YOUTUBE!😡😪 @115911 | @576580 I know you want to be able to stream away. We've got plans with plenty of data. Shoot us a DM if you want to go over possible options! *JPL
"Failed @115714 launch @115858 iPhone X left many thousands of loyal customers in utter despair- 3am EST  - no help  & tremendous expense | @576596 We strive to provide with our customer with the latest devices. Please send us a Direct Message, so that we can further assist you. - LB"
"@115714 #Sprint! Oh my fucking god! 2 weeks of trying to upgrade and you have no idea who the fuck I an. Calling Verizon! 😡 | @458086 We would like the chance to assist you with this issue. Please send us a Direct Message, so that we can further assist you. -TR"
@sprintcare liers! U know damn well sprint service sucks!    I need @24476 to look into this!!! Y’all frauds saying y’all got 4g | @576631 @24476 We are sorry to hear this. If you need assistance please DM us a good contact number and time to call to address any concerns.
"@115911 I've tried submitting order on my iPhone X about 10 times. No error message. Just reloads. Please help | @576636 Hey Patric, sorry to hear this but we're here for you! Shoot us a DM and we'll assist you with your order as soon as we can. *ValerieP"
Update: Waited in the “Secure” Chat link they sent me for an hour and no one ever responded to me. @115714 @116447 https://t.co/nZrfY4e6sz | @427415 Sounds like Team @116447 needs to look into this. Please allow us a moment to review and we will DM you. https://t.co/fjkxLbDtHN
"Bro y’all service suck so bad dude wtf is the problem @115714 | @576656 This is definitely not the kind of tweet we like to see. Are you a Sprint customer? If so, please tell us what is your issue. -JR"
Tried to help @57199 activate her unlocked phone on @115714 worst experience ever. To all you who have this garbage 🚮 service Godspeed | @574485 Hey! What's up? What's the inconvenience @57199 is experiencing? Have she tried to reach out to us for further assistance? - FS
"@TMobileHelp @115911 @115913 to order was told $360 down for a 64gb - that is crazy and a very #carrier move! | @129672 @115913 Let's check up on your order, and make sure everything is set up correctly. Meet you in DM https://t.co/jYNFEXxh3c *CarmenSipes"
"@115714 ur cust rep told me it's my fault u have overcharged me for the last year. I should have caught it sooner? Stay away from Sprint 😡👎 | @576691 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"@115913 @115911 
Im a brand new customer and not enjoying the speed in Renton WA 98057 https://t.co/3aohPyFtAy | @154453 @115913 I want the best possible speeds for you, Forrest. Let's get to the bottom of this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"14 day satisfaction...not true @115714 has lies for days. Don’t open your door to sprint 3rd parties. Say NO to @115714 | @576695 Hi there! This is definitely not the way we want you to feel about us. Please, give us a follow and send us a DM for further assistance. -MK https://t.co/rMApsV8PQY"
Are you nuts @115911 & @TMobileHelp for requiring $230 down on Note8 as of 4 days ago! No warning I would have bought 2 weeks ago 0 down! | @576704 Hey there Daniel! I'd love to get you all the pricing details for that sweet device! DM me! :) https://t.co/GXcACu8dxr *JustinPhillips
@TMobileHelp I am having this issue: https://t.co/730WpLLZEn | @330934 Music is everything to me and I would love to help. Please send me a DM and I'll do everything I can! https://t.co/LVOLbkh5EQ *SeanBrittain
"How do I have 3 bars of LTE and nothing is loading...wtf @115714 | @576712 Hey Paige! That doesn't sound good, and we'd like to assist. Please send us a DM and follow us so that we can review this for you. - RC https://t.co/rMApsV8PQY"
"@sprintcare what the heck is going on with your website?!! It’s been awful all week, most of the website I can’t even access. | @576747 We apologize for the inconvenience because of this. What would you like to have done. Please send us a DM so that we can assist you. -KT"
@TMobileHelp why are you ignoring my query? bad customer service | @438250 Hey there friend!  I promise I'm not ignoring you and I am here for you!  I'll meet you back in the DM <3 https://t.co/mn6KTF2tgi *RayNg
"Wow! @115911 has shittier customer service than @116136 and that says a lot! | @441393 We want you to have the best experience with us, Malika. Send us a DM and let us know what happened. We'll make things right. *RickK"
@TMobileHelp killing it | @576763 Awwwwwwwyaaaa!  We buried it also and planted a magenta tree of awesomeness at the location.  Ty for the shout out! DM any 🕰️ *NevinBruce
going straight to @115725 and switching from @115911 I can’t take that I can’t call anyone or CONTACT MY BOSS ANYWHERE IN MY WORK | @576771 Oh no! We'd be so sad if you left our #MagentaFamily Logan. Tell us exactly where you're having these issues. Send us a DM. *KananiB
@115911 @115913 you guys lost customers tonight. I'd rather pay more to not be lied to. | @332862 @115913 I can set you up with the plan you were expecting. Let's meet back in DM to talk details: https://t.co/jYNFEXxh3c *CarmenSipes
@TMobileHelp I have a quick question regarding my pre order | @432124 You absolutely came to the right place! Please DM me here and we'll get your question answered: https://t.co/EoqAVShpFT *AustinWebb
I want to upgrade to the iPhone X @TMobileHelp | @274083 We're here to answer those questions and get that upgrade started! Click here to send me a DM https://t.co/6eZrWJ9PIa *JustinRhodes
Speedtest 1 and 2 @115911 rocks in LA @78301 why’d  I leave @115725? @TMobileHelp 2nd time this week no one knows I was here https://t.co/xKoXqOC2Rp | @206496 Failed speed test is always a bummer! Meet me in the DMs so we can get you the service you need. https://t.co/sBIVWmm6X2 *EddieGough
"@115911 @TMobileHelp i have a question would you plz have someone get back to me | @344741 Hey Andrew, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! 

Please DM me buddy! : ) *TaahirM"
"I think @TMobileHelp  must be more active on twittr thn FB, or else they'd've noticed smthn i posted.  Oops | @576807 We are multi-taskers! Both Twitter and Facebook are in our pocket! DM us and we’ll take care of you! https://t.co/xo3WIlgYX6 *Becca Brandt"
If everything gose right I’m Switching to @115714 on friday because @115911 isn’t being awesome anymore. Sorry guys but you lost us. | @117235 We would hate to see you leave us! Send me a DM so we can talk about it. https://t.co/D4NKjg57yo *SultanGardezy
If everything gose right I’m Switching to @115714 on friday because @115911 isn’t being awesome anymore. Sorry guys but you lost us. | @117235 We would be happy to have you join our Sprint family. - IR
@115913 But they say I’ll just have to wait. Totally wrong | @342091 @115913 We're here for you. Click this link to get a Direct Message over to us so we can help: https://t.co/cuEwtd2epS *DanKing
@115913 The person I talk to said I would be treated as if I was calling in my order today. Would have to wait months for my phone | @342091 @115913 Let's check this out. Please send a DM our way. We truly want to help in any way that we can: https://t.co/cuEwtd2epS *DanKing
"@115913 bad CS w/ TMo.  Card fraud alert on iPhone preorder, got mssg & call w/ new Card.  Agent cancel order, now lost 11/3 ship date. | @576903 @115913 We want to make sure everything is looking great with your order, Jason. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115911 just shipped my new iPhone x! Had estimated shipping day on 11/2-11/3! | @576908 Congrats on the purchase you made a great choice on your selection.  If you have any other questions regarding th... https://t.co/sEWsB0ZrZ2
"@TMobileHelp  purchased the pixel2, added a line to my account for the 50% rebate. When i submit rebate, it says i am not eligible, help pl. | @576912 Awesome deal, I'm glad you took advantage of it! My names Olivia please DM me, I'm here to help! https://t.co/n6tQTx28XN *OliviaStewart"
@115911 Your ordering system is horrendous. Wasted 3+ hours today trying to place a simple order w/ reps ping-ponging me back and forth. | @560435 Hey Alex. So sorry to hear this hasn't been the smoothest process for you. Have you been able to place your order yet? *ErikS
@115714 can I get the iPhone x with my upgrade? | @447306 Yes you can. As long as you upgrade eligible you'll be able to get the new iPhone X to upgrade on pre-order in https://t.co/0qT1rLBLtN -OM
"@115714 my service went from great for 10 years to nothing loads. Same with my daughter. I will be switching providers. | @576973 We don't want to loose you, we want to resolve your service issues!  Did you call our specialist 888-211-4727? What steps have we tried?"
"@sprintcare What happened to your customer support? it took me 1.5 hrs to buy an iPhone 8 over the phone.... 40 MINUTES WERE SPENT TRYING TO SELL ME AN IPAD I DIDNT WANT | @577021 We're sorry to hear you had this kind of experience with us. If you still need us, send us a DM and we'll help! - MP https://t.co/rMApsV8PQY"
@115913  please help me activate my series 3 t-mobile wearable | @577039 @115913 Hi! I'd love to help get that device up and running! Send us a DM so we can get started! https://t.co/3sF8qpf2nx *AlissaFast
"@sprintcare trying to cancel my @1124 service has to be done through sprint and is becoming a pain in the ass | @577042 •Opening the TIDAL app and tapping on Menu>Subscription. Tap Cancel my Subscription, then confirm you selection on the next screen."
@sprintcare trying to cancel my @1124 service has to be done through sprint and is becoming a pain in the ass | @577042 Hope that helps.  Have a great rest of your weekend and thank you for being a Sprint customer!
@sprintcare trying to cancel my @1124 service has to be done through sprint and is becoming a pain in the ass | @577042 •Signing in to your account at https://t.co/8RFZdN4gxv and selecting manage services. Scroll to locate TIDAL to unsubscribe.
@sprintcare trying to cancel my @1124 service has to be done through sprint and is becoming a pain in the ass | @577042 Your TIDAL account will remain active until your payment period is up.
"@115913 Hey man, customer since 2001. Auto correct has gotten crazy stupid bad within the last month. Maybe a hand with this?!? | @577054 @115913 Hey! We're here for you and we'd love help! Send us a DM so we can get started! https://t.co/3sF8qpf2nx *AlissaFast"
@115714 @sprintcare hey when is calling plus coming to the #note 8? | @139144 Hey there thank you for reaching out to us. Can you elaborate a little more so that we can further assist? - AM
"Any of you cuties love your wireless service w/ @115714, @115911 , etc? After 10 years w/ @115725, today might be the last straw. | @395465 We would love to have you as part of our Sprint Family. Please send us a Direct Message for more information. - KD"
@115911 @TMobileHelp @115913 I am in one of the t mobile store to change get my micro sim.Why should I pay 30$ i am already t mob user | @253322 @115913 Hey! I want to make sure your charges are correct. DM us so we can look into this further. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp Can someone from your team contact me, I have called 611 and spoke to at least 5 people and my account is still not correct. | @577112 You've come to the right place! I am here for you. Please DM me: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
"@115911 is crazy if I wanna upgrade my phone, I have to keep paying for my current phone and the new one.. 2payments fuck that! | @577113 That's only under certain circumstances Franker. If you would like to discuss this again send us a DM. *KaeW"
@TMobileHelp Lots of outages at 19th Street/Oakland Bart lately. I don't think the data works down there anymore | @577114 Send us a DM and we can check into this for you. https://t.co/WZM6cbcgHU *JonPorter
"@TMobileHelp I am getting a ""502 Bad Gateway"" when I try to get to the My T-Mobile login page | @577120 Oh yikes! No worries, we'll get this resolved ASAP. DM me here to get started! https://t.co/wS7tizxjtQ *EmilyNewman"
@115913 I am with T-Mobile from last 14 years. Someone without my consent opened up 2 lines in my account & I have been trying 2 cancel https://t.co/5eljEDpVl2 | @577140 @115913 Oh no! I'd love to work with you to get to the bottom of this and get it sorted. Send us a DM. https://t.co/3sF8qpf2nx *AlissaFast
"@115913 T-Mobile cancels my iPhone X pre-order and now your reps can't figure it out, come on, get me someone who can | @577153 @115913 We want all of your experiences to be top notch, Led. We have send you a DM and are dedicated to getting this resolved. *ShelbyMartin"
"@115714 Trying to call your customer service to resolve a simple discrepancy on a bill might just be the worst experience of my entire life. | @577159 This is really concerning to us. Please, send us a DM with more details of what's exactly happening. We'd like to help. -DP https://t.co/rMApsV8PQY"
Any wireless providers want to offer good coverage and good customer service? @115911 @115714 anybody BUT @ATT? | @577190 We would be happy to take care of you over here at Sprint. Check out our great deals and promotions using at https://t.co/y5KU4cSsLx . -KD
"@TMobileHelp Adrian was AWESOME - JOD upgrade was super easy & fun, just like bullseyeing womp rays in my T-16 back home! 😎 | @577208 Thanks for letting us be the only hope you need! T-Force will be with you...always. Just send a DM. :) https://t.co/dPHUAru2pc *MikeVance"
"Baffled that this is the 2nd time I have to reach out to the @96471 for a problem with @115911 My security is at risk! @TMobileHelp | @577214 Howdy, Luz! I assure you that your security is our upmost concern! Please send a DM to chat more about this in further detail! *ZachReyes"
"@115911 your network coverage sucks, can't make a damn phone call in half of Miami. Screw you, I'm going back to the dickheads at @115725 | @577221 Don't do that to yourself, Antonio! Let's make sure you can stay connected wherever you are. Send us a DM and we'll look into this *ErikS"
"I swear @115911 sent a new Galaxy s8 phone to replace my preordered s8 that was broken and this new one is 5 times better image quality. https://t.co/QJkuuaa4vY | @309481 Oh my, I LOVE the fantastic camera abilities on the awesome S8 and I'm super glad that we got that replaced for you! *LynnetteTyler"
Hey @115911 @115913  been a customer for over 10 years. Why can't I get Netflix for free ??? | @577302 @115913 Hi! I appreciate your years of loyalty! Let's check out plan to see what's included. DM us https://t.co/3sF8qpf2nx *AlissaFast
"@116447 your NSS has lied to me and our customers for a week. The account notes all confirm it too, Sprint died when NSS outsourced | @577314 Please send us DM. team @116447 would like to help. -ERS https://t.co/rMApsV8PQY"
Omg taking to @115911's customer service team is so frustrating...😡😠 | @396673 We don't want you feeling this way! We want our interactions to be positive and productive! DM us so we can get this turned around! *ElleA
"Hi @115911 very disappointed that i can't get a loaner while i wait for my new phone very sad =( | @577373 While we no longer do the loaner program, we want to be sure you're always connected. DM and we'll look at what options we have *MelJ"
"@115714 any plans to offer simultaneous voice and data like every other carrier? | @487948 GA, GFC! We currently offer them on select devices (IE: Samsung Gal 8) & other models. We're trying to roll this out to other devices. -CDE"
"Hey @TMobileHelp FIX YOUR SHITTY NETWORK. | @343284 Hey, Jess! We're here for you! Send us over a DM so we can dive into things. Thank you! :) https://t.co/Qz0L1xpZB7 *MikePerez"
That moment when @115911 claims Netflix on them but you gotta have a certain package ....not what your ad claims #lies | @577405 Check out all the details here: https://t.co/xbZy7jK9KD DM us any questions you have and we're happy to hear your feedback! *ElleA
"basically @ATT what deals you got for a sista https://t.co/jy2TmsWbgE | @577415 Can you provide us with the make and model of your device? Also, Is it iMessage or SMS text messages that were deleted? -KW"
"Roaming in Milwaukie, Oregon. I'm like 7 miles from downtown Portland. Jesus @115714, get your act together. | @577468 Hi there! Please  send us a DM and provide us the ZIP code and the nearest cross street to check coverage in the area affected. - LP https://t.co/rMApsV8PQY"
Not to happy with the @115714 coverage in PR since the hurricane. Even Claro and Open have better coverage! Think ill change to @115911 !! | @577474 We're here for you! https://t.co/ufjndffgGn Send us a Dm so we can chat! *ElleA
@115913 what gives.  Sad. And I was trying to upgrade a line for my 80 year old dad. https://t.co/jaNzmLk1Pk | @577505 @115913 Hey! I'm here for you and would love to help. Let's get that order placed. Send us a DM https://t.co/3sF8qpf2nx *AlissaFast
"@115714 my family will be switching my phone to Verizon better customer service and phone coverage. | @577515 Good evening, Miss Emelia. We're terribly sorry for the inconvenience this has caused for you. Would you please reach out to us in DM? -CDE"
Help!!! Needed assistance about my new #LGV30 Video problems Brandon @TMobileHelp Tech was there & solved the problem Thx @115911 The Best | @139699 That's awesome! 👍😄💗 Thank you so much for the shout out! #NiceJob Brandon! *PatrickUllmann
@115714 needs to allow hotspots to have unlimited data already..those gb plans are outrageously overpriced. I mean it’s 2017 every1 streams | @262419 Out of data? No problem! You can do a Data Buy-Up of just $15 for 1GB after allotted data has been used. -SD
"@115714 needs to allow hotspots to have unlimited data already..those gb plans are outrageously overpriced. I mean it’s 2017 every1 streams | @262419 Please send us a Direct Message, so that we can tell you how. -SD"
"When will order status update on iPhone X? We ordered at 3am Friday @TMobileHelp @115911 | @476856 The anticipation is real, Ty! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
@TMobileHelp thank for the amazing service. Always there when I need #Tmobile. | @537427 YUSSS! This is what we love hearing! 🎊🎉🎈 We've always got your back and are honored to have you as part of the #MagentaFam! 💕 *MikePerez
"Some days, I get really tired of @115714's sub-standard service.  I would never recommend this cell service to a friend. | @287848 What made you come to this conclusion? What seems to be the issue? Tell us what's happening so we can look into the issue for you. -BC"
"Some days, I get really tired of @115714's sub-standard service.  I would never recommend this cell service to a friend. | @287848 This isn't the type of feedback we'd like to receive and definitely not the way we'd like you to feel about Sprint. -BC"
@115911 I would like the number to the corporate office so this doesn't happen again to another customer! | @577629 Our T-force team here on FB and Twitter are the highest tier of customer service you can reach out to. Let's addr... https://t.co/d0ASbgGpCc
"@115911 Instead of spending all this money on advertising. You should add more towers. Your service isn’t near as good as Verizon’s. | @577668 I know that having reliable service is super important. Shoot over a DM so I can look into your area, and help with a solution. *JPL"
Are there any @39795 out there that know how to sue @115714 and @116447 bc they haven't let me into my own acct for 2.5 months? | @201031 Our team @116447 apologize again for any issues you are facing as we are working diligently to get it resolved for you.
@115911 @115913 Black Friday offer was never resolved. Cost me my three phones. No one has solved the problem. Your my last hope. | @577695 @115913 Hello! I'm here for you and I'd love to help. Let's get to the bottom of this and sort it out. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"Hey @115913 it looks like I'm going to have to cancel my service with T-mobile... Today's a sad day. | @577702 @115913 Hi Glen, I'm sad to hear this news and would love to work with you to turn it around. Send us a DM https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 how do I add AppleCare to my iPhoneX purchase? | @251727 We want to make sure you're able to protect your X-traordinary phone, Amir! Send us a DM, so we can discuss all your options! *TarynS"
"Youuuu succcckkk @115714 | @577784 Hi there, these are not likely the feedback we like hearing from you a value customer. Please DM us so we can further assist you. -SH"
I am tired of paying so much for this crappy wifi @116021 and I'm tired of paying so much for this crappy service @115714 | @387323 We do understand the importance of having exceptional service. Please send us a DM so that we can address your issue immediately. - CE
Pre ordered my iPhone x on on preorder morning haven’t gotten shipping confirmation .. still says processing ??? @TMobileHelp @115911 | @577792 Thank you for reaching out! I can help you with your order status. Please DM me: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
Get your shit together @sprintcare | @577794 We understand that this can be frustrating. Can you elaborate on the issue you're experiencing? Please send us a Direct Message. -CP
@ATT @117735 I can't imagine how other customers feel. @115714 you're about to get a new customer! #pissedoff #loyaltynot | @475868 We welcome you with open arms! :) -JD
@TMobileHelp what does an order status of “running” means? | @427517 Fantastic news  You have one order # 7101764996  that has a tracking number of 1Z2E3A241301851092.    The 256gb g... https://t.co/YcqyAAsgBA
@TMobileHelp what does an order status of “running” means? | @427517 Fantastic question. My name is Lisa and I will be happy to check on that for you.  Getting a new device is very exciting. *LisaC
@115913 Just switched to T-Mobile & regretting it. Nothing but problems!!! | @167907 @115913 Hi! I want you to have the best experience and would love to turn this around. Please send us a DM. https://t.co/3sF8qpf2nx *AlissaFast
@115858 #iphoneX shipped !!! 😆@TMobileHelp @115911  📱 https://t.co/2rD9rfbplb | @427033 Congrats! We are sure you will love the new iPhone X. Let us know if you need any other assistance. ;) https://t.co/ineZm1Lcy2 *AntoineWhite
"@115913 Big shout to you and T-Mobile. I’ll be switching over very soon. #Cannotwait | @577885 @115913 We can't wait until you're part of the #MagentaFamily, DM me if you need assistance switching https://t.co/Nr93OTtXRx *TaylorBest"
"@115714 @124218 when will the Galaxy Note 5's be restocked? Thank youuuuu | @577886 Hey Kathryn! We saw your post. Thank you for reaching out to us. We would like to help. Please, give us a follow and send us a DM. -MK https://t.co/rMApsV8PQY"
@115913 I love you man but today I got the worst customer service hands down from @115911 customer service. #disappointed | @577887 @115913 Hello! I'm here for you and would love to assist. Please send a DM so we can get more  info. https://t.co/3sF8qpf2nx *AlissaFast
Hey @115911 & @115913 - your team verified my account via SSN this week and not PIN # and my SIM was compromised then my bank account.🤬 | @577893 @115913 Hey Austin. I'd love to work with you to get to the bottom of this. Send us a DM so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
@117735 @TMobileHelp @VerizonSupport Looking for a new customer. Wanna hear how bad @sprintcare treated me.  Would make a great commercial | @577794 We would to have you join the #UnCarrier. Send us a DM to get all the details on our offers! https://t.co/IUIA5vQSHC *MattHargleroad
"@117735 @TMobileHelp @VerizonSupport Looking for a new customer. Wanna hear how bad @sprintcare treated me.  Would make a great commercial | @577794 We would like to review this for you. Please, DM us. -CL https://t.co/rMApsV8PQY"
"So my iPhone X preorder was canceled with little explanation to as of why from @115714 I was told I would be refunded in 24-48 hours 🙃 | @468707 Hello! Thanks for bringing this to our attention. We'd like to help you. Please, DM us so that we can further assist you. - DA https://t.co/rMApsV8PQY"
"@115913 My v 10 wont work and assurant said its not because of negligence...i dont have rts and likes..i do have loyaltity..7yrs | @577902 @115913 Having a working handset is important, DM me and we'll check out all options to make that happen https://t.co/Nr93OTtXRx *TaylorBest"
@115911 is gonna be broke from donating for all these homeruns!#Astros #Dodgers #WorldSeries #HR4HR #TMobile | @577983 Never! We're the best and #WeWontStop dominating the wireless industry! 📶⚡ DM for any questions ➡ https://t.co/m0OQWGlE4J😎 *SamoAljasim
@115911 every bit of info I got while opening an account was wrong. How is it that your reps could be so inept? Bait & switch? #tmobilefail | @572236 We always strive to be as transparent and honest as possible. Please send us a DM so we can make this right Andy! *HeatherSaenz
@115911 when will my iPhone X ship? Its still processing 😭😭 | @119651 I would love to check on that order and make sure that everything is as awesome as you are!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@sprintcare and you lost my business again- due to your overseas customer service error, my lease was cancelled instead of number changed! | @578082 Hey there! We would like to help regarding this matter. Please, give us a follow and send us a DM for further assistance. -MK https://t.co/rMApsV8PQY"
"@115911 if I have the jump on demand to jump to iPhone 8 Plus how much would it cost me ? | @323479 Great question, Abrahame! Send us a DM with what memory variant you're interested in and we can see how much it will cost you! *TerriL"
"@115911 @TMobileHelp is there any way I can trade in a Samsung Galaxy s8 for an iPhone 7 or 8 | @578123 Hey there, Arif! You can trade in any device for another. Please send a DM for deets! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"@TMobileHelp lifesavers! Thank you for going above and beyond | @578177 Hey, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! 

You are most welcome Shandola! #YouRock! *TaahirM"
"@115913 will pixel xl 2 come to tmobile? | @415555 @115913 You can bring one to the network! Check it out here https://t.co/PAldAYmN8K, DM me with questions. https://t.co/PbJEgtqanO *JeromyBingham"
@115714 Are you guys shipping #iPhonex before the 3rd??? I got a confirmation saying mine is shipped. | @578315 Hi! The iPhone X will start shipping the 11/3. You can check your order status at the following link: https://t.co/O1mkYIdKu5. -LR.
"Gonna have to get Verizon cuz I don’t get service with @115714 in my house in the center of town🤷🏼‍♀️ | @578318 We apologize for the inconveniences, but DM us, so we can check your surroundings and check to what resolution we can get. -LR. https://t.co/rMApsV8PQY"
"@115913 hey sprint f*ck me over how can you help me switch to #TeamT Mobile | @125242 @115913 We would love to have you on team magenta! Let's check out the options today, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@115913 how many times can I tweet  #HR4HR ?? | @578321 @115913 Want to hear something amazing? There’s no limit to how many times you can tweet to drive donations! All tweets must be unique *MariahDaigle
"@115714 yooo my data is like 3g and I turned my phone off like 6 times already wtf going on🙅 | @578322 We apologize for the inconveniences, but DM us, so we can check your surroundings and check to what resolution we can get. -LR. https://t.co/rMApsV8PQY"
"Assist me with this issue and the @115714 representative places me on hold, comes back and says he's connecting me to his supervisor.. | @550616 Can you send us a DM so we can help figure this out? -CDE"
"Ugh been on hold for 30 mins now @115714 your system sucks. All this to remove something from my plan but they can’t do it in the store | @578342 Hello, may we help you with anything?"
"@TMobileHelp 

My Samsung galaxy edge 7 have a image burn in the background. I want to exchange this phone for a replacement but no help | @578373 We are here to help out with the replacement options on your S7 Edge. DM me by clicking my picture https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 

I am a customer for tmobile for 10 years. I called them about my Samsung galaxy 7 edge that I want to exchange and no answer. | @578373 @115913 Having a working phone is a top priority and we want to help out. Send me a DM to get started. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115913 network is completely down in northern V.T.  5 lines all down. Any ideas | @578381 @115913 Let's take a look, we want to make sure your service is working as expected. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@115911 loves to misinform and overcharge their customers. Disgusting. | @578382 Weird. We've never done this before. Tell us more in a DM so that we can look into this Felipe. *KaeW
"@TMobileHelp 

I want a replacement Samsung galaxy edge 7. my phone is 32gb I want a 64gb with same phone because it has an image burn In BG | @578373 Your experience is paramount and we are committed to finding a resolution. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
OF COURSE the @115911 tower is down during the downpour/hurricane style winds. Woohoo to slow internet in your own home #dataroaminf 🙄🙄 | @578426 Yikes! Where are you located? We do our best to keep you connected but sometimes mother nature has other plans. D... https://t.co/hQ7ME534sx
@TMobileHelp Any reason I can’t add a line via the website for a BYOD? Says to call T-Mobile once I verify my information? | @578428 Hey!  Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter
"@115911 I love it when you throttle speeds while downloading something(Netflix). It's fast for a few seconds, but pretty slow afterwards... | @578429 Let's take a look into what may be causing these delayed speeds in your area. Send us a DM for assistance Bobo. *JasmineS"
I've been literally dealing with the SAME issue for the past 3 1/2 monthe....DON'T offer a service if you can't offer the service @115911 | @550645 Thank you for reaching out to us! I see you have already been in PM with us. If you have any questions let us know. *NaeJ
"I'm having phone issues... my phone wont let me to call some ppl in my contacts. I have to *67 to call them, @115911 is checking it out | @578432 Calling issues are no fun so I hear ya! DM us here so we can look into this with you. *BlakeT"
"I may not be able to afford the up front costs, but I will say that @115911 has great customer service and suggested many options. | @453379 @115911 Thanks for the <3 ! It was a pleasure to chat with you :) *KirstenHartford"
@TMobileHelp https://t.co/SPbyNJGCP1 | @578433 I'd love to take a look and see what's going on. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"@TMobileHelp and I did it. So please, can you fix it! I need internet. Thank you. | @578434 Send us a DM and we can make sure e get everything going properly. https://t.co/WZM6cbcgHU *JonPorter"
"I think the @115911 tower, like much of the town, is without power.  Please send people in purple capes to help @115913 https://t.co/xcEDkZU8Yz | @578436 @115913 Making sure you have the connection you need is vital. Send a DM my way and we'll look into this. https://t.co/plE6XCdHhz *CharlesOpacki"
@115913 @115911 You guys planning on a BOGO for old gen iPhones? I'm shopping for a new carrier | @578472 @115913 We’d love to have you! Please keep an eye out here https://t.co/Rs7ud2PYPg for all upcoming offers https://t.co/Et1Fu7xZtb *BarbPelotte
"@115714 has the WORST customer service! Two iPhone X going to Florida and I live in Texas🙃 | @456946 Thank you for reaching out to us. Can you elaborate on this matter? Please send us a Direct Message, so that we can further assist you. -KC"
@TMobileHelp can you tell me if I'm able to jump again | @302538 Oh I love to JUMP! Let's see what we can do to JUMP you to a new phone. Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson
"@115714 needs to get an american based call center...this shit is gettin crazy 🤦🏾‍♂️ | @578511 Hey, can you please elaborate more on the issue you're having? I'm definitely here to help! -DS"
"Fuck you @115714 and your shitty connection. | @578517 This is not the kind of feedback we want to hear. We are here to help. Please send us a DM, so that we can further assist you. -KJ"
"When @115911 takes out $220 in 2 days so now you can't  work because you don't have gas money 🙃. Whats up @115913 i need a new phone | @578523 @115913 We want to make sure this is taken care of ASAP. Let's dig into this, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"How is it possible that Liberty, MO is 30 minutes from the Sprint World headquarters but the service is trash in the entire city? @115714 | @578532 Doesn't sound good at all. We'd be happy to look into this for you. Send us a DM so we can do so. -KT"
@115714 https://t.co/L0zPyY5Xpe | @125739 Hi there! Will you like to upgrade? We have great deals on the newest generation of iPhones & Samsung devices. DM us lets chat. DS
"Connection is unusually slow in Dover NH (03820) after the storm, is there any problem @115911? | @578570 Thank you for letting us know. Send us this location in a DM so that we can take a closer look, as we know that service is important. *KaeW"
"@TMobileHelp Connection is unusually slow in Dover NH after the storm. Is there any problem? Thanks. | @578570 Hi Ronald, my name's Mo and I'll be assisting you today! Thanks for reaching out to us in regards to this. I'll c... https://t.co/WGjpFtgcMH"
@TMobileHelp Connection is unusually slow in Dover NH after the storm. Is there any problem? Thanks. | @578570 Also before you do that could you DM us if you don't mind? *MuhmmadP
"Monday morning and @115714 is performing exceptionally . . . Poor. 4 calls this morning. 2 answer but can't hear anyone 2 ring busy. #LTE | @246974 Hi Scott, thank you for making us aware of this matter. Please send us a Direct Message, so that we can further assist you. -KC"
"@115911  who doesn’t like Danny phantom and spider man? #Thankenstein #contest https://t.co/0Gkk3bQTuv | @121628 Nice! :) These teen heroes make me feel like I don't do enough to save the world, but at least I have unlimited #MagentaPowers! *KurtMartin"
"@115714 https://t.co/GV5F48fjW1 | @217320 Let's check on that service for you. What's your nearest cross street and ZIP code? Send us a DM, so that we can further assist you. - MJ"
Been with @115714 for 5 years and next march i will be free!!! Take your money elsewhere!! | @578718 This concerns us! We don't want you to have problems. Are you the only one having these issues? Have you performed any troubleshooting? -NL
@115714 DOES NOT CARE ABOUT THEIR CUSTOMERS! Call center workers are a complete joke!!! | @578718 Please allow us to assist you concerning this issue. Send us a DM with your nearest cross streets & ZIP so we can take a better look. -NL
@115714 DOES NOT CARE ABOUT THEIR CUSTOMERS! Call center workers are a complete joke!!! | @578718 Hey Jaleesa! I'd like the opportunity to work with you on this issue. Can you shoot us a DM for us to have a chat? -ResolutionSup DC
"@115714 DOES NOT CARE ABOUT THEIR CUSTOMERS! Call center workers are a complete joke!!! | @578718 Hi Jaleesa, I'm a resolution supervisor here with Sprint. Allow me to help. Send us a DM. -ResolutionSup SR"
@115714 DOES NOT CARE ABOUT THEIR CUSTOMERS! Call center workers are a complete joke!!! | @578718 In understand your concerns. Allow me to look into them for you. Can you send us a DM? Resolution Sup -CS
"Y’all wake me up to text talking about y’all turned my phone off due to non payment. Who ain’t paid the bill?!? Y’all got me f’d up @115714 | @578785 Wow, that’s terrible! We need to look into this right away. Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
Why is my 4g not working??? @115911 | @578792 Uh oh! Send over a DM and let's get to the bottom of that doe you! We are here to assist! *BrookeK
@115913 40something days with no internet in PUERTO RICO  northwest of the island | @553906 @115913 We're working very hard to get everyone connected as quickly as possible. We'd be happy to take a closer look. Send a DM our way. *DanKing
"@TMobileHelp I referred a friend and got notified that I could redeem the reward, but it is not showing up in TmoTues app | @125869 Hey! I want to make sure you can take advantage of your reward!! PM me so I can assist you! https://t.co/rIZzKwKb2m *KurtMartin"
".@TMobileHelp you answered my tweets in just a few minutes. 12+ yrs of great customer service & you guys are proving why you're the best. | @341943 All the props go to you, 12+ years thank you for being the best part of T-Mobile, Traci!! We have got you 24/7/365!! *DJConstable"
@115714 I will highly recommend nobody become a sprint customer. I referred someone twice and didn’t get my money!! | @578854 Hi there! We at Sprint value our customers. How long have you referred customers to us? There are terms that firstly must be satisfied -K.C
"@115911 @115913 is there a way to stop this kind of crap? https://t.co/lKiZTMI0Fg | @248206 @115913 Thanks for reaching out, Mike. Checkout https://t.co/9zsXcAB4gQ for steps on reporting these types of messages. *DanKing"
"@115913 please help clarify the JOD and no 0 down for iPhone X.  https://t.co/021brHuoPQ says yes but when you call in told no:( | @578858 @115913 We'd be happy to go over pricing with you, Joe. Send a DM our way and we'll check out your account: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare do you still have promo for note 8 buy one get one | @578878 Hey, there is no current buy one get one promotion for the Samsung Galaxy Note 8. Please DM us to have a look at your account for promos -MP"
Sprint employee steals phone w/personal info & @115714 offers no protection for customer #sprintservicesucks @116447 @sprintcare | @527222 This concerns us. Customer service is one of our main priorities. Please allow Team @116447 to turn this around. https://t.co/zAZBRcl0UU
@sprintcare please have someone from the executive relations team contact me ASAP. I am furious and ready to cancel | @578899 We'd really hate to lose you as one of our loyal Sprint customer. What makes you feel this way about us? We are here to help! -CO
@115911 how is that I'm using data in the middle of the night when I'm asleep?! 🤔 | @578944 Hi Allie! Some apps might use background data overnight so we'll gladly help you figure out which ones! DM us here so we can assist. *BlakeT
"@115913 after 10+ years, debating making the change from @ATT to you. Can you give me 2 good reasons to do so? #potentialfuturecustomer | @578953 @115913 Sounds like a plan, Timothy. How about no taxes/fees and free stuff every week? Checkout more, here: https://t.co/cCRIl0Fcnu *DanKing"
"@TMobileHelp hi, my iPhone X order status is marked as shipped with a tracking but also got a text saying limited supply with unknown ship | @321108 Morning I am Ellen your Magenta Hero today. We certainly need to see what is going on with your order. I know you... https://t.co/fiPhIkLdZt"
"@TMobileHelp hi, my iPhone X order status is marked as shipped with a tracking but also got a text saying limited supply with unknown ship | @321108 Thank you.Can you please DM me so I can get you the information that you need? *EllenA"
😡😡😡😡 @115911 is ruining my mental health. | @219652 We only want you to experience seamless service with us. What's going on? *JamieK
"@115714 can I get an extension on my bill? | @578969 Thanks for your chat today. We would be happy to look into this for you, please send us  a DM for us to further assist. -NS https://t.co/rMApsV8PQY"
And the @115911 rep lied to me again. All lies lies lies. I’m deff switching to @115725 by the new iPhone release next year 🤦🏽‍♀️ | @219652 I'm sorry that you feel that way we can make things right just give us a chance send me a DM and I'll take a look at it. *JorgeL
"I've recieved the worst customer service from @115714, they don't honour their promises nor do they care about customer satisfaction. | @579010 Wow, what's going on? We want to help you. We would definitely like to look into this. Please send us a DM, so that we can assist you. -DS"
@115911 I need some assistance. What can I do at this point? | @579039 Hey there! We'll gladly help out with anything you need. Shoot us a DM here with some details and we'll take care of you. *BlakeT
"@115913 what’s up with your customer service!!! Always being charged for “miscommunications” from your reps... @ATT @115714 where u at? | @579045 @115913 We strive for world class customer service, Juanca. Please DM us what happened so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115714 is fucking wackkkk; the service is wackkkk!!!! DONT GET SPRINT YOULL NEVER HAVE SERVICE | @554333 Let's check on that service for you. What's your nearest cross street and ZIP code? Send us a DM, so that we can further assist you. - MJ"
"@TMobileHelp wanted to see if my series 3 order is still active. Site saying it can’t be tracked | @429993 Hey friend! Let's check it out together, you deserve that amazing device ASAP! DM me to get started, https://t.co/wS7tizxjtQ *EmilyNewman"
"@TMobileHelp Kind of disappointing that I couldn’t get a free bowl from @239217. A working free bowl would be nice next time... 😔 | @579216 This offer has since been pulled, but you can check in the app for updates as they come! We'll make it right by you. *ReillyLeritz"
Downgrade in speed in a matter of hours.. comunications still a challenge in #PuertoRico 🇵🇷@115913 @115911 @188044 https://t.co/QCnuTOf6LS | @443491 @115913 We want to check this out and ensure you're getting the best. Please DM us the address you're at: https://t.co/cuEwtd2epS *DanKing
@sprintcare I need to get my delivery address changed for the delivery of my iPhone x | @162125 Delivery addresses cannot be changed after the order is placed. Visit https://t.co/fNYtgPT1Aj to speak with an Order Support agent. - DW
"@tmobilehelp we have no signal from tower in chester, VA. Has been this way all night. | @579435 Oh no! That's no good! I'm glad you reached out! Shoot me a DM and let's get this figured out! 
https://t.co/NMvRntQYM5 *SarahPearson"
"@115913 when is 600mhz rolling in NM and which samsung phone.  Promised by year end.  Going to have to go back to @115725 why so slow? | @579454 @115913 We absolutely don't want to see you go, Johnny. Please DM us what you're seeing and where exactly: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare @115714 when will i be able to use my data and be on the phone at the same time? Thx | @139144 Hello! We apologize! Simultaneous Voice and Data on a phone is available when connected to Wi-Fi, & at times on Sprint's data networks. -VS"
"@sprintcare @115714 when will i be able to use my data and be on the phone at the same time? Thx | @139144 This feature is on our roadmap but we have not announced a timeframe, network updates are in progress to improve LTE coverage/capacity. -VS"
"@115913 for existing customers who want to bring a new phone to t-mobile, why do u charge 25 dollars for a new SIM at stores? | @579477 @115913 Hey there, Murali. Send a DM our way and we'll chat options of adding a new phone to your account: https://t.co/cuEwtd2epS *DanKing"
"A phone unlocking situation plus 20 years as a customer I will never go back to #sprint and it's still locked. #badcustomerservice  #idiots | @579523 Apologize for the previous message. Since it is Twitter, please send us a Direct Message, so that we can further assist you. -PC"
A phone unlocking situation plus 20 years as a customer I will never go back to #sprint and it's still locked. #badcustomerservice  #idiots | @579523 Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -PC
"@TMobileHelp  https://t.co/1DJ4DXhVEC This says 10GB LTE tethering included in the $70 plan. Tried to sign up & it’s pushing One PLus | @579549 The $0 10GB SMHS, as well as the 2/$100, were limited time promotions. Shoot us a DM and I can make sure you are on the best plan. *ScottM"
"@115911 Hi!!!! I'm traveling to Singapore, do u guys have service there? | @579573 Awesome question Christian! Travelling is always fun! We can get the details for you, just DM us! #MagentaStrong *AntrisB"
"Heated isn’t the word! I feel like @115911 is no longer where I need to be. Definitely not the cheapest for my anymore! | @579589 I want to help out to ensure we get back on the same page. Shoot me a DM and let me know what's going on, so I can assist. *JPL"
I’ve always been HAPPY with @115911 but no longer happy and  I’m DONE ✅ I refuse to keep dealing with the same sh*t. I’m so tired of it! | @579589 Oh no! What's got you feeling that way? We're here for you and would love to help. DM us here with some details so we chat. *BlakeT
"@115913 just switched to @115911 via #BYOPixel. Looking to add @1647 Gear S3 next! Any promo going on for new customers? Hook me up! https://t.co/Yekjdb4OcA | @579601 @115913 Right on, Mervin. We have new promos popping up all the time. Check em out, here: https://t.co/aIZPWLwowe *DanKing"
"Hey @115913 Still dealing with the 🤡 Act called @115911 “customer service”. LOL. What a joke. Crickets from you! | @575277 @115913 We are here to help, I see your DM and will be responding in a moment. Meet me there https://t.co/PbJEgtqanO *JeromyBingham"
"@115714 OMG my service is driving my CRAZY. And I'm at @78804 I've been trying to send this tweet for two hours!!!!!! | @579637 Hey there, Dex, can you DM us? It looks like there is a tower outage, you may need to reset your network. -CDE"
"@sprintcare I have a question about the galaxy forever plan? If I received a s7 last October, was I auto-enrolled? | @329639 Hello! To better assist you, we would like to review your account to provide you with this information. Pls DM us. -VS"
"@116447 I know your a busy man , Sprint messed up my whole account.  I would really hate to leave Sprint.  I just want justice | @579640 Team @116447 would be glad to take a look.  Please DM us your contact info so we can get started."
"@sprintcare @115714 this is currently ""What's Happening"" still waiting while I call corporate for the inconvenience that is occurring now. https://t.co/ufp8P6PyCX | @550616 We definitely understand the frustration with the wait, if you DM us with the issue, we can try to address it there. -CDE"
@sprintcare Trying to find out if I’m eligible for an upgrade to the IPhone 8 at no additional charge. | @186165 We have sent you a DM !
"Well, @115911 f’ed up our application with a credit freeze for the fifth time now. Doesn’t everyone have a freeze these days? Figure it out | @579642 We love to problem solve, so don't hesitate to shoot us a DM and let us get to the bottom of this, Megan. See you there! *CedriaJ"
would be nice if @115911 offered a chat support option so I don't have to spend valuable time on hold to fix an issue that is their fault | @579677 We offer customer support right here! Send us a DM so that we may assist you. *JasmineS
"@115911 what I have been going thru the last few months while continuing to pay you my money is UNACCEPTABLE | @550645 Our offer to assist you is sincere, Mya. Please use the instructions provided to meet us in a private message. *GiselleM"
On the other side wtf @115911 I always get no service at school da faq | @579684 Now now. Language young lady. Send us the location of the school in a DM and we'll check into it. *KaeW
Can’t wait to clear my balance on  @TMobileHelp so they can upgrade this shitty phone I have | @566581 Getting a new phone is always exciting! Send us a DM when you're ready. https://t.co/cbaCC4vqgh *MichelleWalker
@TMobileHelp @115725 @124218 @ATT isn’t that the same things we encountered under “CONTRACT” how is it different? 🤔😤😩 | @475925 You have questions and we've got options! Shoot me a DM to talk! https://t.co/oJwi530Mfi *KiaWashington
@TMobileHelp I do not see where my @116602 is being paid. | @579709 I've got your back! Click on my 'unlimited forehead' and we'll get to the bottom of this together! https://t.co/WvduHDPGwV *MichaelHarvill
"@115913 @115911 how is it that your mess up is our problem? Same thing last year. This is on you. Fix it. @463277 | @579711 @115913 We want to make sure that all is well, Dana. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
Thanks @115911 for this artpiece caused by your bad coverage #googleism #googlemaps #graphic… https://t.co/CeKkio9rpr | @579741 We're always expanding coverage so your feedback is super important Kickie! Send us a DM so we can personally check your service. *CedriaJ
"@TMobileHelp does having a Apple Watch 3 include a fee or a separate data plan? | @121628 Great question!We'd see $15.00/mo plan ($10.00 w/Autopay), but DM me to find out about 3 months free: https://t.co/rIZzKwKb2m *KurtMartin"
"@115913 Don't have a working phone. Need one while on the job search. Help me out? | @167770 @115913 We're all about making sure you have a working phone, Tyler. DM us and we'll chat options: https://t.co/cuEwtd2epS *DanKing"
@sprintcare does this mean I’ll get my iPhone X early???????? https://t.co/cjEltHIVjt | @428981 The shipping dates on the iPhone X are estimates and they may change based on inventory availability.
"@sprintcare Hi. Sprint service is still nonexistent where I work after Hurricane Maria, so I may need to move to another carrier for work reasons, at least temporarily. What's the easiest way to pay off my iPhone's Easy Pay balance and get it unlocked? Thanks! | @251391 Hi Miguel. Thank you for reaching out to us in regards to this matter. Please send us a DM, so that we can further assist you. DS"
"@115714 so I went to pay off my Moto z2 at Sprint store and the rep said I can't that I have to call, what's up with that | @524444 Hey, hope you're doing well today. Please shoot us a DM, i'll like to further assist! - AW"
"@TMobileHelp what’s my credit limit | @430750 That's a great question, Terrance. We'd love to get you all of the info on this. DM us and let's look into this together. *ShelbyMartin"
"@TMobileHelp is there a such thing as just adding a data line? | @373432 We definitely offer mobile internet lines, and we would love get you more info. DM us and we'll set you up for success. *ShelbyMartin"
"I wish just once I could get the correct customer service at @115911 @TMobileHelp @115913 . #problems is @115725 next? #decisions | @579998 @115913 We want to make sure you're having a great experience when reaching out to us, Travis. Please DM us: https://t.co/cuEwtd2epS *DanKing"
So many more hours wasted dealing with @sprintcare this is your daily reminder to stay as far away as possible from @115714 #IphoneXPreOrder | @490876 This isn't the kind of feedback we like to see. What seems to be the problem? Give us a chance to assist. Shoot us a DM. - NJ
@sprintcare first month into Freedom unlimited plan and already experienced 2 outages with @115714 network. In second outage now. | @580005 This isn't the type of feedback we'd like to hear from our valued customers. We'd be glad to work with you to have the issue resolved -BC
"@sprintcare first month into Freedom unlimited plan and already experienced 2 outages with @115714 network. In second outage now. | @580005 We'd like to review your coverage area. Please send us a Direct Message, so that we can further assist you. -BC"
@sprintcare first month into Freedom unlimited plan and already experienced 2 outages with @115714 network. In second outage now. | @580005 We understand how frustrating service issues can be especially when you need it the most. -BC
"@115714 How can I get 2Speak to a Supervisor, Stateside about removing a service from my phone? #customersince1987 | @580009 888-211-4727 is our customer service number.  Or if you want to pm us we can remove here or you can log into mysprint and remove services."
"@TMobileHelp since when JOD!
requires a down payment? What is the point then? | @580017 While we aren't able to make some superphones $0 down, we can look more into this if you shoot us a DM! https://t.co/033FgbQAw8 *KyleVesely"
"Just got tracking # for my iPhone X from sprint @115714 @sprintcare 11/3 delivery | @433635 For additional information on orders, tracking or shipment, please visit https://t.co/RDgqxv7W9w. Thank you for choosing Sprint! :) -CS"
#Shipped received my tracking number and my expected delivery date for 10-30 #IPhoneX @115714 | @428885 The shipping expectation on https://t.co/RDgqxv7W9w is your best resource -SJ
#Shipped received my tracking number and my expected delivery date for 10-30 #IPhoneX @115714 | @428885 Wonderful! We set a goal of getting pre-orders shipped on time and we are on track to meet that. -SJ
@115913 Nexus 6p from Google is sucking really bad on TMobile. No updates. | @376250 @115913 It's important to us that your phone is working great. Please DM us what's going on so we can help out: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp Could you help me with a question on my preorder please? | @500766 Sure! Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@115714 you guys suck and I hate you | @580122 Wow! what's going on? I am here to help. Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
@115911 change rules 4 days before preorders start?  12 days short of 3 years and you won't honor my jod benefit?  Really? I paid 4 it f me | @580155 Hey Joe! We want to be as transparent as possible. We can definitely go over any details of your JOD. Send us a PM to discuss. *GrashondraG
"@115911 #tmobilehelp a gripe with 1 of ur stores I went 2 buy iPhone 8 with cash &told no I couldn’t because name on account wasn’t same as my I.D this bullshit name on account is bob $ my I.D says Bobby what’s the problem? That’s fine plenty other phone companies out there https://t.co/Rq0sL0Vlut | @580159 Oh my... We definitely want to make sure you are able to get your iPhone 8 through us, please DM so we can discuss this. *VincentH"
"Loosing trust in @115714 signed up for iPhone forever plan when I was on Ntelos and they said id still be on it, I switched and now im not. | @159008 I can look into your account and see what you are eligible for.  We have various promotions that come through. Please DM me. -MB"
@TMobileHelp if your card has been charged does that mean my preorder is shipping? | @189132 That is a good question Derek! Send us a DM to check out your order my friend. Just click the link https://t.co/ineZm1Lcy2. *AntoineWhite
"@115714  your service is garbage and needs fixed when you guys had Spark it was worth it and now it’s straight ass, can’t wait to switch | @580198 This type of experience is certainly worrying. We understand how you feel. Send us a DM so that we can look into this matter for you. -KT"
"@TMobileHelp Again props to T Mobile support and especially Brandon from CO for helping me get my problem solved today. | @417484 We're always happy to help our #MagentaFamily! Meet me here https://t.co/jAb1JkOMRy  
in DM if you need any further help! *AngieShaw"
Does anyone else think it's ridiculous that 1 week later my mother still can't purchase a phone from @115714 @sprintcare @116447 ? | @201031 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns today.
"What’s happens guys I can’t do anything. @115911 @115913  iPhone 8 plus from T-mobile DC area. https://t.co/Sil17Dqs7N | @580221 @115913 We're here for you, Ozni. Please DM us the address you're seeing this at so we can help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp No bueno in LA! I’m by the Coliseum. https://t.co/xU8bYWLKCA | @343484 Thanks for alerting out to this Chris, please send me a DM so we can take a closer look at this: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
"@115714 has shitty customer service | @580261 We'd like to know what it is making you feel this way. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115913 bait and switch with false advertising! Your customer service is going downhill!! #fasterLTElousycustomerservice https://t.co/HVLkqW90lw | @580274 @115913 We strive for world class customer service. Please DM us what's going on. We want to turn this around: https://t.co/cuEwtd2epS *DanKing
"uhhh @115911  your commercial says ""netflix on us"" ......sooooo why am i still paying for it.. | @580306 Great question. Let's check out what plan you have and see if we can get you that #NetflixOnUs. Shoot us a DM. *JPL"
"Thanks @115911, this is super clear and not at all confusing or frustrating. https://t.co/oXn1MgfgmW | @580309 Whoa, Brian! We're here to make things easier for you so we've got to assist. Please, send us a DM so we can get you some answers. *WhitneyJ"
"@115913 how come employees who've been with the company more then three years and on JOD can't get the iPhone x for $0? | @580311 @115913 Although employees don't qualify for $0 down on the iPhone X, you will continue to qualify for $0 down on the 8 or 8 Plus. *DanKing"
anyone else having @115911 issues? can't make a call nor message them -- get a failed to connect to server error. cc @tmobilehelp | @449478 Thank for reaching out to T-Force I will be glad to assist you today. Can you please verify the account with this... https://t.co/alAeCuYiCt
I don’t know who to blame? @115714 for bad connection or my job for cutting it😅🤣😂 | @580316 @580316 - Are you having issues with data? Voice? Both? -LG
@sprintcare my phone has called 911 three times this morning. What hell is going on? 😡 | @531687 Hey! Please elaborate a little on the issue at hand so we would be able to further assist you. We're always here eager ti assist. - KP
Hahaha wild!!! @115911 @115913 still on the phone with your reps and still dealing with more miscommunications... #dmsopen https://t.co/mCFyJsxDTv | @579045 @115913 When viewing your Twitter page it's not giving the option to DM you. Please click here to send us one: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp 

And this is the help I'm getting shame of you tmobile. I told you would do better than this. i have a problem but no help | @578373 My team is on standby for your Direct Message so we can get started. Click this link to send us one, please https://t.co/cuEwtd2epS *DanKing"
"no U don't !  if ppl stay home, maybe.  U left me in MT w/no service & wanted to charge $100 for roaming.  so i'd have service again.  #con https://t.co/zj7MZGhpX0 | @464008 We're happy to address your concerns, Red. Please DM us. We're happy to help you. *GiselleM"
"@115911 @TMobileHelp @115913 after all this, I found ALL wireless is less than honest. They track every second but miss 2yrs of service | @129242 @115913 Know that we're here for you and would love the opportunity to step in and help. Please DM us anytime: https://t.co/cuEwtd2epS *DanKing"
"Anyone else having trouble in NorthEast US? @TMobileHelp https://t.co/BFqOjjCvCF | @580410 I'm in the Northeast, let's chat! Click on my 'unlimited forehead' and we'll take a look at what's happening! ... https://t.co/wDRTnV2r3A"
@115714 Driving my new Cherokee Here https://t.co/ye85gzej0k | @580443 Ty for your participation! Feel free to visit here: https://t.co/OxxFuIQX99 for any additional info regarding this sweepstake. -NL
"@115858 and @115911 - can we please get this fixed some day? https://t.co/ngux4PQNcK | @580445 Uh oh, Paul! Please send us a DM and allow us to further assist you! *BrookeK"
"@115714 worst fucking customer service I fucking hate you | @580469 Hey, this type of feedback is concerning to us. Shoot me a DM letting us know what makes you feel this way. We are here to help. -IB"
Omg sprint its been days all my friends and family having issues @115714 even trying call customer service it gets drop! Right now have 1x | @580476 Thanks for your chat today. Send us a DM with your nearest cross street and ZIP code. Which services are being affected? -NS https://t.co/rMApsV8PQY
@115714 confirms providing wrong info about status of investigation & still offer no protection of private info! #sprintsucks @116447 | @527222 Our team @116447 apologize again for any issues you are facing as we are working diligently to get this matter resolved for you.
"@115913 2 years in a row ordering issues:(. I’ll give you a dollar and my first born kid if you call me personally. So frustrating! | @580486 @115913 We want all to be going well with your order, Tyson. Please DM us so we can step in and help: https://t.co/cuEwtdjPOs *DanKing"
"What's up with @115714 @sprintcare arbitrarily changing contact agreements? | @580488 Greetings Rachel, not sure why this would happen to you?  I'm happy to check into the account with your permission - please DM me. -MB"
"@115714 it just took me 3 days to try and give you my money and only 15 minutes to cancel my account.  #worstcustomerserviceever | @580489 Hi Joshua, Are you needing any assistance? -AF"
When everyone’s IPhone x is shipping and mine hasn’t yet. I even ordered right at 3:01am last Friday! C’mon @TMobileHelp help me out here! https://t.co/r1ZHqxe20F | @124344 The T-Force is strong with me and I would love to use it to double check this for ya!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115911 this plan too much for this slow service 😑, how do I cancel it? | @580571 Hey Jerod, send us a DM and we can take a closer look at your speeds. *ChanneyT"
"@115913 Why does it take so long to update the system when you return a device. Going on 3 mos since returned and its still pending. | @580628 @115913 We've got your back, Mack. Send a DM our way and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
".@115913 hi John, 14 year customer here. This basically describes my experience w/ T-Mobile in a nutshell

Love you, hate the company 🐿🙃 https://t.co/D42Jgq9fxl | @225278 @115913 14 years is incredible, Watts. We want to do everything we can to turn this around. We'll be meeting you back in DM ASAP. *DanKing"
"@221549 yoooo I got an iPhone 7+ on @115714 but I’d like to get the essential, hook me up? | @580686 Thanks for your chat today. Can you please elaborate a bit more on this for us to further assist you. -NS https://t.co/rMApsV8PQY"
This is really not good! I hope @116447 @56586 has a plan B and a good https://t.co/0EzcWnj0Zw! Shareholders need communication! https://t.co/4hpTCDL2xf | @301491 @116447 Team @116447 will be more than happy to assist with your coverage concerns.  Please DM your contact information. https://t.co/rMApsV8PQY
@TMobileHelp Is service down in Dracut MA 01826 near new Hampshire? 0 service at home where I usually do | @580701 Let's check it out together! I want you to be able to stay connected to those who matter most. DM me. https://t.co/mG2aYYPAdA *AshleeCooper
I really wish that @115911 would stop over charging me. i’m gettin really fed up | @580706 I hear you and I know it's frustrating when your bill is inaccurate. DM us here so we can look into it and take care of you. *BlakeT
Looks like i Fucking stuck on @115911 . No one has options iphoneX can’t trade our until they’re in stock can’t use our on other network | @117235 Yikes! I'm so sorry to hear that you feel that way! I would love to continue helping out here! Feel free to shoot us another DM *ChrisTarbox
@115913 @TMobileHelp any chance of data roaming waivers for those of us living in #maine after last night's storm? | @580783 @115913 We're here for you and want to check out the service in your area with you. Please DM us: https://t.co/cuEwtd2epS *DanKing
"@sprintcare status on NY service issues for at least a week? Throughout Manhattan&Westchester County-only get 1 bar of service. Unacceptable | @506218 Hey melissa,currently we are having issues in the NYC area. Our network team is aware of the situation and working to fix the issue. -KJ"
"@115913 your team screws up my iPhone PreOrder EVERY year and now I have to wait an extra month for my phone. VERY upset | @418161 @115913 It's super important to us that your order is good to go, Jack. Please DM us. We're here for you: https://t.co/cuEwtd2epS *DanKing"
@sprintcare The only consistencies with Sprint have been the inconsistencies! Day three with no service in St. Paul Mn!! 😠😡😠 | @580829 We are still experiencing an outage in your area. Our network teams are working to resolve the problem as quickly as possible.  1/2 -LG
@sprintcare The only consistencies with Sprint have been the inconsistencies! Day three with no service in St. Paul Mn!! 😠😡😠 | @580829 The current expected time for resolution has not yet been updated 2/2 -LG
I have unlimited data... But my texts still send out of order #SMSGameWeak @115714 | @580831 Hey there! Seems like something we need to take a look. Please DM us to further assist with this matter. - EG https://t.co/rMApsV8PQY
"Hey @115913 could you have someone from your team contact me, if you aren’t available. This is urgent | @425314 @115913 We've got your back, Kenzo. Send a DM our way with what's going on so we can help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp @115913 'little or no money down' means 3,4 or $500 down using smartphone equality. Just words. #byebye | @129242 @115913 We'd love to discuss this further with you. I see your DM and will meet you back there. *CassyFitzgerald"
@115913 I've been a T-Mobile customer a long time. Is #netflixonus just for new customers or can I get it too? | @580877 @115913 New and existing customers on a non-promo T-Mobile One family plan with taxes included qualify. Checkout: https://t.co/xbZy7jK9KD *DanKing
"Shout out to @115911 for continuously screwing me over, Returned a device I paid in full on oct 5th have yet to receive my money👍 | @128154 Oh gosh, Hector. I want to make sure you receive due refund. Send us a DM here with more info and we'll assist you ASAP. *ValerieP"
"@115714 I'm extremely disappointed in the service I received today. Horrible communication! | @580880 This isn't good. What is making you feel this way? Please, DM us with some details about your concerns. - GS https://t.co/rMApsV8PQY"
@TMobileHelp Elise & the T-Mobile Help team rocks! Kudos! | @302528 Only the best for the best! Thanks for the Kudos! #MagentaHeros are here 24/7/365! DM us whenever! https://t.co/n6tQTx28XN *OliviaStewart
@TMobileHelp My bank stopped payment for my iPhone X order’s. It’s fixed now but waiting for the payment to process now is killlling me! 😔 | @580939 Yikes! I’d <3 to get this updated so your order is processed asap! DM so we can get this started! https://t.co/eiqro2hcq1 *KyleSaragosa
"@sprintcare Is there an internet outage in Altamonte Springs, FL? | @580940 Thanks  for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
"@sprintcare truly horrible service. Really some of the worst I've ever had. | @580950 Oh no! This is most concerning. We're here to help. Please send us a Direct Message, so that we can look into this for you. - RA"
This has been going on since when? 2013? #Sprint #TMobile | @580953 Thank you for reaching out to us Mark. Is there anyway we can assist you today? Please let us know because we are always here to help. -MH
@TMobileHelp  It's time you get your shit together. It's been 40 days after hurricane Maria and we're are still not able to communicate. | @580963 Oh no! Making sure you are in touched with loved ones is important. Click the link to send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite
"@115911 @115913 what gives? I’m not far from a window in a window heavy building in downtown DC and these are my speeds. iPhone7+ https://t.co/tLmooSEPau | @580966 @115913 We want to ensure you're getting the best service possible, Sam. Please send a DM our way and we'll help: https://t.co/cuEwtd2epS *DanKing"
"@115913 If I switch my account from Verizon , should I wait until after I get my iPhone X in Friday through preorder? 8 total devices | @477621 @115913 We'd love to welcome you to the UnCarrier, Mark. DM us anytime to chat all things Magenta: https://t.co/cuEwtd2epS *DanKing"
"@115913 contacted you guys twice in regards to slow data and dropped calls. No response | @580971 @115913 We want your service working awesome, Robert. Please DM us what exactly you're experiencing and where: https://t.co/cuEwtd2epS *DanKing"
so @TMobileHelp sends refurnished phones and once the phone stops working they dont wanna help you at all!! dont DO BUSINESS WITH THEM! | @266350 I want to help! Shoot us a DM and let me see what I can do for you. We may not make the phones but we know you need one to use us. *ScottM
"@sprintcare my cell phone won’t let me do anything like text and call. Is it down or something? #Sprint # | @580972 Hey there I don’t have the answer to that off-hand, Let's check on that service. Send me a DM with your ZIP code n nearest cross street. -KJ"
.@TMobileHelp anything going on with my.t-mobile? I can’t get to the website. I keep getting a 502 bad gateway error from my computer. | @580980 Yikes! DM me here:  https://t.co/E37bpdWEut and we'll take a closer look together! *StephanieTowers
@115911 Love my Note 8! Service is pretty good too. Occasionally I have good LTE signal but slow speed or no service. | @475995 We're all about upgrading your service so that you have the best experiences Joe. Share with us the locations in a DM. *KaeW
@115913 Who spoke well during NYC Gay Parade. We request to speak w/ him and/or marketing about sponsor https://t.co/KGeS2iUkqG   . | @580987 @115913 Thanks for reaching out. Please e-mail your request to __email__. *DanKing
@115911 Latest update for my LG G5 is killing my battery. Have 40% loss in 3 hours but only shows 12% used by apps. Any ideas? Gps is off | @580988 Oh no! DM us and let's see what we can do on our end about this. We only want your device to be working at its best. *JamieK
@115714 https://t.co/x8DRuETUuH would drive to Cali to visit my mom who is ill. | @581000 Hey! Thanks for your interest in our Just For You Sweepstakes. Click the link provided to get registered: https://t.co/drNtYldHij. -KM
"@115911 @TMobileHelp @115913 here are some more back in early September. How quickly computers forget https://t.co/L7jgkSLW1h | @129242 @115913 I've sent you a DM with a resolution, and I look forward to going over it with you. Meet me there https://t.co/PbJEgtqanO *JeromyBingham"
"🙃 #IphoneX @115911 @115858 #apple shipped ! https://t.co/jWcy7ckNrQ | @427033 Whoot Whoot! Soon you two will be united as one, may the #TForce be with you! DM us if you need to. https://t.co/ineZm1Lcy2 *AntoineWhite"
"@115714 why is your in store customer support as comforting as a cows vomit? | @581100 Hi there, these are not likely the feedback we like hearing. Please send us a Direct Message, so that we can further assist you. -SH"
"MY PLAN ISN'T ""UNLIMITED"" IF YOU'RE GONNA PULL SHIT LIKE THIS. FOH @115714 https://t.co/rUZQnbItfV | @581116 Hey Gage, I see how this can be a bit confusing. Please allow us to clarify by sending us a DM so we can further assist! -SB"
"MY PLAN ISN'T ""UNLIMITED"" IF YOU'RE GONNA PULL SHIT LIKE THIS. FOH @115714 https://t.co/rUZQnbItfV | @581116 Hey there ! I have some information for you. Shoot us a DM! -Resolution Sup JJ"
"@115714 won’t unlock your phone unless you buy it outright. Amazing the difference @115725 is; they know people won’t leave them | @170565 We appreciate the opportunity to redress your situation. Please, bear with us as we work diligently to get this resolve for you.#Sprint -AJS"
"@115913 
5 months of store visits, phone calls, emails...and still no rebate. Please do better. I want 2 continue 2 love the Un-Carrier. | @581152 @115913 We've got your back here, Jaelanne. Send a DM our way and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"@115714 are y’all still buying out people’s contract’s..After 10 years w/@6674&T & the w/ the poor service I received today, I need to switch! | @581171 And before you switch, if you have a friend/family currently with Sprint. make sure they use https://t.co/isYAs1fLOG to earn rewards. -SW"
"@115714 are y’all still buying out people’s contract’s..After 10 years w/@6674&T & the w/ the poor service I received today, I need to switch! | @581171 Of course we do. Don't deal with poor customer service. We cover up to $650 per line! Check out https://t.co/9Jp7q8bedM. -SW"
"No shipping information from @115714 yet for my two iPhone X orders.
HELP!!!! | @581177 Hey, thanks for reaching out. Could you provide us with your order number. -LK"
@115911 are on us as customers. My account was suspended in Aug. so why would I get another month and I can't pay Aug. | @119384 I can understand how this would be surprising if you were not expecting a bill. Let's get this cleared up. Please send us a DM. *JPL
"@115911 then customer service says charges weren't  on them even though they gave an extended month to customers. | @119384 Oh gosh! I know how important it is to have a steady bill each month, Sidnei. DM us here and we'll check this out ASAP. *ValerieP"
"@115911 my iPhone X preorder said it shipped today, is it still going to arrive on Friday? | @426636 Congrats!We would be happy to assist and confirm your order. Send us a DM to further assist!  https://t.co/ineZm1Lcy2 *AntoineWhite"
"@115913 your company is trying to rip me off . . . AGAIN!!!!!! | @398468 @115913 We're here for you and want to help, Ula. Please reply to our latest DM so we can continue: https://t.co/cuEwtd2epS *DanKing"
"#sprint another reason to leave sprint it takes 3 months for u to get ur phone credit when u turn it in and they make u pay $170 #mymoney | @581229 Such remarks aren't what we'd to get. Allow us to look into this. Please send us a Direct Message, so that we can further assist you. -SD"
@115911 when will I be getting my iPhone x? Status keeps changing on your website | @581290 Hi Andrew! You can check your order status on My https://t.co/9cBIeO8j44 or your app! Send us a DM if you have ??s! #SoXcited 😀 *TarynS
BYE @115714 HELLO @ATT 👋🏼 | @581298 Sounds like something we should look into. What's going on? -JT
"@115911 TMobile, I get no service in my area. Fix it please! I really want to live stream on YouTube but, I can't without service | @581321 Thanks for the feedback, Christian! We only want optimum #4GLTE data for you at ALL times! Send us a DM, we'll take a closer look! *KellenF"
@115911 @TMobileHelp Thanks For Helping Me 😘😘😘 | @479173 Thank you for reaching out and for being a part of the #MagentaFamily. You always have our attention and help! 😃 *JonathanMacInnes
@115714 I willl NEVER RECOMMEND ANYONE TO THIS SERVICE AND I WILL GO ON ALL FORMS OF SOCIAL MEDIA TO EXPRESS HOW HORRIBLE YOU GUYS ARE!!!! | @581358 This is not the type of feedback we like to hear. Can you let us know exactly why you feel like this? We want to help. -MH
@115913 Seattle children's is a coverage nightmare for all. Shouldn't have to worry about reception when kids are sick. Can you fix it? | @545052 @115913 Hi! It's important to have service where you need it. Let's take a deeper look into this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp Looking at switching my TMo plan to One. Rep said I have to cancel my Netflix account first and then get new account. True? | @581382 T-Mobile One is amazing for getting unlimited everything. Send me a DM, lets go over what to expect. https://t.co/D4NKjg57yo *SultanGardezy"
"@sprintcare is the absolute WORST customer service, I’m switching to @TMobileHelp | @192002 YESS! We would love to have you join the movement here on the Un-Carrier! Please send me a DM to chat about making the switch! *ZachReyes"
"@sprintcare is the absolute WORST customer service, I’m switching to @TMobileHelp | @192002 We hate to hear you wanting to leave the sprint family. But how can we change your mind from leaving our services?"
"@115911 customer service escapes you, I can't get any help with the phone you sold me! Why?!?! | @581437 Hi Leanna. We definitely want to to look into that further. We know the importance of having a working phone. Please DM us. *KaeW"
"my phone deletes my text every hour what's good😅 @115858 @115911 https://t.co/iKDFnb3zgS | @581438 Aw man! That sounds frustrating so I totally understand how you feel, Rya. DM us here so we can discuss your options with you. *BlakeT"
"2 things in life are certain,death and never winning a grand prize from @115911 Tuesdays.  But @115911 always wins the monthly $300 bill # | @581439 I mean...somebody wins. https://t.co/M0699gMKq2 But let's see what we can do to lower that bill. Send us a DM so we can chat options *ErikS"
@sprintcare the fact I can’t get a measly few extra days after 18 years. Love that Sprint loyalty!!! | @423257 Click on the link provided above in order for us to further assist you with this issue. -SV
@115911 How do I go about reporting a dead spot in NYC area? | @581457 We take our responsibility to keep you connected seriously. DM us and let's look into your location to see what's going on. *JamieK
"I actually entertained the idea of getting the new iPhone X thru @115911 but they want a $279.00 down payment! No thanks. | @581468 We're hoping to have you over here on #TeamMagenta Deb! Since the iPhone X is a more expensive model, we’ve set a... https://t.co/H3rTuoYfn5"
"@TMobileHelp how can i opt-out of getting text messages informing me of my ONE kickback usage? I just don’t care about the msg.

Thanks | @166011 Hey there Juan! I would love to talk about this! Send me a DM! https://t.co/86MicZnF9C *WarrenCamp"
"Hey @115911, it's currently really hard to login to your T-Mobile account online. Users are presented with a huge iPhone X preorder page. Clicking back only takes me to the same preorder page. The only way I found to go to the account details was clicking the tiny T at the top. | @581509 We're here to ensure that your T-Mobile experience (both online and in person) is seamless and enjoyable. Send a DM for assistance *JasmineS"
"@4693 @115911, can you please add the app @4693 in #MusicFreedom. | @581518 I love #MusicFreedom too and we definitely want you to get your jam on! I'll meet you back in DM to continue helping you! *JamesH"
"@115714 sub par service sub par signal....sad... | @581574 Oh no! this is not the type of response we like to hear. Please send us a Direct Message, so that we can further assist you. -RM"
"@115911 and for some reason ur representatives know nothing and can’t help me. So I’m giving up and decided to cancel my service. | @581646 Oh goodness, Bobbee. I want your experience with us to be great. DM us here with more info and we'll assist you ASAP. *ValerieP"
@115913 I’ve received the worst service ever @ your T-Mobile store in Hudson Mall on route 440 NJ. ... https://t.co/FHkOdrdTY8 | @581671 @115913 Hey! I only want the best service for you and all of our customers out there. Please send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
"I’m really angry at both @115911 & @115817 so just need to tweet about it like the troll I am. | @581689 You can always share your feelings with us, Colleen. DM us the details. We're happy to help you. *GiselleM"
"@TMobileHelp EIP paid off! yet I'm still charged again for equipment?! Not cool people. Very deceptive and/or inexperienced web manager! https://t.co/HavFqCtuRx | @581691 Hey there, Van! Meet me in the DMs and I can help you better understand what's going on! Its not as convoluted as... https://t.co/g272kUAnoL"
@115714 I'm amazed at how ur customer service continues to get worse.Not being able to turn in phone at any Sprint store is ridiculous.Awful | @581699 Oh no! This is not the type of feedback we like to see.  We strive for the satisfaction of our customers.
"@115714 I'm amazed at how ur customer service continues to get worse.Not being able to turn in phone at any Sprint store is ridiculous.Awful | @581699 Can you please send a private message, so that I can gain further details about your account?"
@115714 I'm amazed at how ur customer service continues to get worse.Not being able to turn in phone at any Sprint store is ridiculous.Awful | @581699 Please allow us opportunity to look into this issue for you.
"@tmobilehelp I think there's an issue in my area accessing data from Apple's Podcast both streaming and downloads over LTE. Please inspect. | @351818 Hey Vincent! Shoot me a DM https://t.co/zMHlDmwgGJ so I can take a closer look at that for you, I got your back! *VictorianLang"
"@TMobileHelp Hey you guys still shipping Apple watches? Finally mine appears getting ready to ship. Still on backorder? | @177567 They're pretty popular still Dan! If you shoot me a DM with your order number, i can pull up the ETA that it has for that order!:D *PhungDao"
"@115714 your service fucking sucks. Like how is it even legal for us to pay all this money and you’re this trash?? | @581741 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
@115714 your service fucking sucks. Like how is it even legal for us to pay all this money and you’re this trash?? | @581741 How long has the issue been occurring? Is there anyone else that is being impacted by the issue? -BC
@115714 your service fucking sucks. Like how is it even legal for us to pay all this money and you’re this trash?? | @581741 We understand how frustrating service issues can be especially when you need it the most. -BC
@115714 your service fucking sucks. Like how is it even legal for us to pay all this money and you’re this trash?? | @581741 This isn't the type of feedback we'd like to receive and we'd be glad to work with you to have the issue addressed. -BC
@115911 love when I use the chat section to get info about upgrading and it’s taken 25 min and counting to respond with info for upgrading😑 | @581745 Oh no! We will make sure to assist you. You can also DM us here and we'll be with you ASAP. *ValerieP
@115913 The incompetence of your company is unbelievable. I switched from verizon early sep and have extremely poor customer sac | @581817 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
"@115911 has some great reps, but they dropped the ball with this and sadly I'm the only one left to take responsibility for this. | @282643 Hi Shawn. Thank you for letting us know about this. Let's dig deeper & do what we can to get this resolved. Please DM us & we'll chat *ErikS"
"@TMobileHelp So I'm thinking of switching, but first I'd like to now if the SiriusXM app is among the ones that don't count against data allowance? Thanks! | @251391 Glad you asked! SiriusXM is a participating music streaming service of #MusicFreedom! Check it out: https://t.co/tKL6DwOi8K *BrittanyJones"
@115913 @115911 why does it take an act of Congress or a claim with the @118156 to close out an account with you guys? | @581877 @115913 Hey! I'm sad to hear you want to close it out. I'd love to get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@sprintcare I got this message on phone: ""Attention Your device has been unlocked to support any inserted UICC"" What is it and what do I do? | @376929 Eric,  your device was unlocked successfully. A UICC is the physical smart card that allows for LTE network authentication and access. -KC"
@TMobileHelp your app keeps crashing on iOS 11.03 just keeps spinning uninstalled it numerous times and reinstalled no help please fix thnx | @411095 You have reached your T-Force Expert today and I would love to help you. T-Force is here for you 24/7 and the UnC... https://t.co/4ZW1F4ekTL
@TMobileHelp your app keeps crashing on iOS 11.03 just keeps spinning uninstalled it numerous times and reinstalled no help please fix thnx | @411095 Please send us a DM and we will get it resolved! *GeraldB
@115911 Please fix your service. I live next to your tower & this tweet will take about 10 minutes to send. | @581891 That's no fun Chris. Let's take a closer look into your area. Send us a DM for assistance. *JasmineS
"@115911 @115913 attended a wedding in Goshen Indiana this past weekend, cell service was horrible! | @341597 @115913 Hey! We'd love to take a look at the expected coverage. I want you to have the best available. DM us https://t.co/3sF8qpf2nx *AlissaFast"
@115714 thank you Christian Alaniz for helping when others in the store did exactly nothing sprint store 438 McAllen TX | @581894 Thank u 4 d information n we r happy u were able 2 get ur issue resolved n we will ensure that Christian gets d recognition he deserves. -ES
"@115714 y'all need fix your service because you're gonna be losing customers real quick✂️ | @581911 Hi, we definitely want to work with you on this. Please send us a DM elaborating further on your issue, so that we can assist. -NR"
@TMobileHelp can someone please help me. A gentleman assisted me. I had more questions and I haven't gotten a reply for over 30 min. | @581915 We're replying as quickly as possible and look forward to continuing to discuss your upgrade inquiry. See you back in DM. *EricPayne
"@115911 I don't appreciate being threatened by your representative. After being a customer for 10.5 years they claim they cannot assist. | @581916 That type of behavior is never appropriate, and we want to make sure we address this. Please send a DM so we can hear more about this. *JPL"
@115714 I'm glad I was able to get an s8 | @480778 Hey there J.T. We're happy you're excited about your new device. Please feel free to reach out to us for further assistance. -KD
@sprintcare why do i bother paying for LTE service which is clearly advertised for me area on coverage maps...but constantly get 3g instead? | @581967 This is not the type of experience we want you to have. Please send us a DM to further assist you! -R.S. https://t.co/rMApsV8PQY
"@115714 It has been nice but I guess 9 phone lines and 10 years of loyal payments wasn’t enough to keep you from fucking us. Hello @115725! | @581969 This is really concerning to us. Please, send us a DM with more details of what's exactly happening. We'd like to help. -DP"
@115714 @116447 I already invested over $1000 on two crap phones and just need something that works.  Why can I not do this? https://t.co/gOEI6myPqG | @578472 We would be glad to see what we can do to help. Please DM us a time that works for us to speak with you. Team @116447
...damn @76438 see Ari Fucking Gold https://t.co/LvBKex9y7n | @581975 How may we be of assistance to you? We are always happy to help.-DD
"@115714, probably about to leave this company phone bill is way to high | @581978 Hi there, thanks for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
Inconsistent 4GLTE for months. How much longer is the excuse going to be working on the towers @115913 @115911 and in NYC. Frustrated | @581997 @115913 Hey! I want you to have the best available service. Let's get tot he bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@115714 effing sucks. Full bars on LTE yet my internet runs slower than dial up in 2005. | @582020 I do know how important it is to have service. Can you please send me a DM along with your nearest cross street and ZIP code. -NW
"""Yo we're super lost""

First of all, we gunna stay lost because I have @115714 and never have any service | @582043 Wow, that’s terrible. Let’s look into this for you. Send us a DM for further assistance. -EG"
@115714 Please thank phone rep WB801627 for me. She was a great help when I was not so happy on the phone for over 2 hours today. #thankyou | @582058 Hey. Your post has been duly noted and we're glad we were able to resolve your issue. Have a great day and thanks for choosing Sprint. -NJ
"My Service Poor Asf🗣🗣 @sprintcare | @582060 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue affecting talk, text or data? -BC"
My Service Poor Asf🗣🗣 @sprintcare | @582060 How long has the issue been occurring? Is there anyone else that is being impacted by the issue? -BC
My Service Poor Asf🗣🗣 @sprintcare | @582060 We understand how frustrating service issues can be especially when you need it the most. -BC
My Service Poor Asf🗣🗣 @sprintcare | @582060 This isn't the type of feedback we'd like to receive and we'd be glad to work with you to have the issue addressed. -BC
":@115911  has to be the WORST service carrier out there. | @582066 Hey, Nae! That's certainly not the Magenta experience we strive to give our customers. Send us a DM let us get this turned around! *EbonyC"
My service with @115911 has been so trash lately | @582078 Whats going on? We're always here to help! *JasmineS
@TMobileHelp I just received my v30 yesterday in the mail and was wondering if I could return it in store or would I have to mail it in | @574550 Thanks for reaching out to us today. Shoot me a dm so I can assist you. https://t.co/Hch7N8hFAc *ConnieMixson
@115911 why can't I get text messages???? 843 area code | @582088 I understand how important it is to receive messages in a timely manner. DM us and let's see what's going on. *JamieK
"Lawdd @115714 y’all really have to do better with y’all service in New Orleans bruh 

Sucks ass like for real..

GET IT TOGETHER | @582119 Hi there. I can definitely understand how important it is to have reliable service. Please send us a DM so we can further assist. -GB"
"@sprintcare @115714 do I need my actual iPhone box to send my phone back in for give back program? | @582129 Hey, we see you're returning your device,. You can Use a Bubble Envelope or a Box that provides adequate protection to prevent damage. -DE"
"@115714 needs to get their shit together.. I’ve had no service since last night | @582131 Hi, we definitely want to work with you on this. Please send us a DM elaborating further on your issue, so that we can assist. -NR"
"@115911 customer service sent me to a store. The store blew me off three times. You going to send me the phone you’re billing me for??? | @465553 Hi There! I know how important this is so I want to get this right for you. Please, send us a DM so we can check this out ASAP! *WhitneyJ"
@115911 @115913 I’ve been a customer for years and I’m about to switch providers. Y’all messed up and won’t take responsibility. None of your reps give consistent answers!! #switchingproviders! | @582145 @115913 Hey! I'd be sad to see you go and I love the opportunity to turn this around. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
No calls from @115911 US numbers are going to @10693 #Canada. Anyone know what is happening? #Telecom #outage ? | @158887 We're happy to check into your concerns. Please DM us. *GiselleM
"@TMobileHelp I have a question about the iPhone X preorder offer. What happens if I still owe on my iPhone 6S Plus? | @582162 Hey there, my name is Tillia and I'm her to help. It's exciting to get a new phone especially one as hot as the i... https://t.co/M9T3oRBmKC"
@TMobileHelp I have a question about the iPhone X preorder offer. What happens if I still owe on my iPhone 6S Plus? | @582162 With the Trade-in promotion your trade-in device must be paid in full. *TilliaB
What is really going on @115911  @115913 worst customer service ever. 2 years in thinking about changing providers😠 | @582165 @115913 Oh no! I'd be sad to see you go and would love to work with you to turn this around. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
I am about to just start writing letters and sending smoke signals cause I can't bother with @115911 😩 #phonebillproblems | @582170 I'm here for you and I want to help look into these bill concerns! Please follow this link:https://t.co/rAosiBSeqZ to DM me. *PaulPerkins
@TMobileHelp $280 downpayment plus tax and $25 upgrade fee to preorder the iPhone X ? That's absurd while every other carrier offers 0 down | @582186 Hey Roger! I definitely want to get down to the bottom of this for ya! Can I have you DM me: https://t.co/rYd2PDuSPi *RobFahl
@TMobileHelp does tmobile have known issues recieving video data from espn app servers wifi videos load fine 4gLTE videos buffer 45 secs...? | @582187 Hey there! I can certainly take a look and see what may be causing this data problem! Shoot me a DM and I will be... https://t.co/m2JBnlE99Z
@115913 @117543 Anything you can do about this? https://t.co/5twfvD70uj | @582251 @115913 @117543 Hey! Let's dig in and see what's going on. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
Que pasó @125241 no eran dos meses los que no iban a cobrar el servicio? No solo iban a cobrar los equipos? Se arrepintieron? #CansadoDeLoMismo #SiempreEngañandoAlCliente | @582275 No queremos que tenga inconvenientes con el servicio. Por favor envíenos un mensaje privado para revisar su caso. -AG https://t.co/rMApsV8PQY
@115911 @TMobileHelp where is my update https://t.co/wT68IzX9aB | @351911 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@115725 how I regret leaving you for @115714. Worst decision ever. @115714 how I REGRET coming over to you. Worst experience ever!! | @582292 Hello Merly. That's not how we earned your business and trust. What makes you feel this way about us? Please DM us. -OM https://t.co/rMApsV8PQY
Man how tf I live in San Francisco and still don’t got no service @115714 . Was lagging NBA league pass all night. Just tryna watch NYK. | @582301 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue also affecting talk and text? -BC
Man how tf I live in San Francisco and still don’t got no service @115714 . Was lagging NBA league pass all night. Just tryna watch NYK. | @582301 How long has the issue been occurring? Is there anyone else that is being impacted by the issue? -BC
Man how tf I live in San Francisco and still don’t got no service @115714 . Was lagging NBA league pass all night. Just tryna watch NYK. | @582301 We understand how frustrating service issues can be especially when you need it the most. -BC
Man how tf I live in San Francisco and still don’t got no service @115714 . Was lagging NBA league pass all night. Just tryna watch NYK. | @582301 This isn't the type of feedback we'd like to receive and we'd be glad to work with you to have the issue addressed. -BC
"When I see @115714 commercials I literally laugh out loud. It’s actually comical to hear them claim they have anything close to good service | @582304 Hi, this is not the type of feedback we will like to hear. Please send us a DM so that we can discuss what makes you feel this way. -RA"
"@115714 plz stop dropping my calls I’m trying to talk about dirty things with someone thanks | @582317 Hey, are you having service issues? I'll like to check the coverage for you, DM us providing your ZIP and nearest cross street! - AW"
"After 12 years of service, I just had the worst customer service experience with @115714 THEY DONT CARE ABOUT THE CONSUMER. | @582324 Oh no! You're important to us and we value you're business. Please send me a DM, tell me what's wrong? I'll fix it right away! -MM https://t.co/rMApsV8PQY"
@115714 has dropped 3 times on my business calls. Not the business... i feel a contract buyout coming soon @115725 | @582337 Oh no! There may be an outage in the area! When did it start? Can you DM your cross streets and ZIP? I'll check the area for alerts. -MM https://t.co/rMApsV8PQY
@115913 @115911 @TMobileHelp 2/2 AM FED UP w/runaround I'm getting..hv given screen shots..can a SUPRVSR please assist b4 I cncl all? | @157338 @115913 @115911 @115913 It's our top priority to ensure your account is set up correctly and at the best price. See you back in DM. *EricPayne
"@115714 you need TMobile so me as a customer can have dependable service. Damm your ego take the deal dammit. | @118027 Hey! That's not the type of feedback we'd like to hear. Please, follow us and DM us so that we can further assist you. - DA https://t.co/rMApsV8PQY"
"@115714 reps try to rip u off, put u on hold & when they figure out u r not going anywhere, after 35 mins #TheyHangUp #Smh #CanYouHearMeNow https://t.co/GF5WvQm3Kn | @582369 Oh no! This is not the type of experience we want you to have with us. Please, give us a follow and send us a DM for further assistance. -MK https://t.co/rMApsV8PQY"
@115913 I'm going to record and email u every conversation I have w 611.  Horrible attitudes & handing me off to fake supervisors. | @299031 @115913 Hello Joe! We're here for you and we'd love to turn this around. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"@115714 I need help cancelling an order ASAP | @582384 Thanks for reaching out to us. You can utilize our Chat support is on https://t.co/l13eStvC56, they will be able to assist you. -CP"
"@115911 https://t.co/lx2DtxRhdg | @582389 WAIT. You're extra awesome cus you love the Bell, too, Justin! 😍 Send us a DM so we can make sure everything is working perfectly. *TarynS"
"@115714 what’s going on with ur website, been down for weeks?? | @582392 Hi! Do you need help? Are you referring to our https://t.co/0qT1rLBLtN site? Please, follow and DM us to help you. -IG https://t.co/rMApsV8PQY"
"Hey @115714, can you update the website in a few minutes? I'm trying to order now... | @582451 Thank you for reaching out. We are working on having this issue rectified as soon as possible. We will keep you updated. -ResolutionSup SR"
"@sprintcare im connected to wifi and have full service im using randomly reloaded and now wont load it says not found for 10 web tabs | @521011 Wow, that doesn't sound good! When did this start happening? Did recently drop your phone? Please send me a DM, let me help you out! -MM https://t.co/rMApsV8PQY"
"@115913 @115911 as a loyal customer for years, do you believe in ignoring established and LOYAL customers? #loyalty | @582663 @115913 We truly appreciate the dedication of long time customers. DM me with any concerns so I can help out. https://t.co/plE6XCdHhz *CharlesOpacki"
So how long until universal profile RCS @117540 @115913 @117543? 2017 is hurtling towards a close... | @582665 @115913 @117543 We don't have a specific date yet but we are working diligently on RCS to get it out as soon as possible. *CharlesOpacki
@115913 I feel betrayed that T-Mobile is changing a down payment iPhone x I'm canceling my order for that phone where is the loyalty | @582680 @115913 We want to make sure you're able to get your phone as soon as possible. DM us so we can go over this. https://t.co/plE6XCdHhz *CharlesOpacki
"@115714 I would go to Arizona | @582705 Hey there, your post caught my attention. Are you in need of assistance? Please let us know. We are here for you. Sprint Cares! - AD"
"@115911 does American airlines employees receive a discount and if so how much and how do i obtain it? | @582738 Hi, Jason! Check out all the specs of our T-Mobile Advantage Program here: https://t.co/I3V05tQHrU DM us any questions you have 😊 *ElleA"
@115911 @115913 another week another disappointing T-Mobile Tuesday! Losing interest more each week | @200200 @115913 Make sure to keep playing to get all the free stuff. I'm here to help if you have any concerns DM me https://t.co/PbJEgtqanO *JeromyBingham
"@115714's ""LTE"" is a joke. 🙄 | @397059 This is not the feedback we want to hear. How can we assist you? Please send us a Direct Message, so that we can further assist you. -KJ"
@sprintcare my shipment still says waiting for ups pickup. Can you help? I have 2 next day air when can I expect a update | @119841 Thanks for your chat today. You can keep updated on your order status and shipping details by clicking the link https://t.co/hqOnhxrGCa. -DS
@115913 brought over 3 people with me to @115911 so far. Sadly can't to get a better phone for a year myself though. #stuckonnote4 | @453379 @115913 Let's make sure you have the phone that helps you get the most out of your service. DM us so I can help you out. *CharlesOpacki
@115911 ordered the iPhone X on the phone at 2:50am eastern time and still no tracking number and a $20 service fee on top of that. | @427788 @115911 Just sent you a response so we can take a look into your order! Meet you back in DM! *SonjaKett
"@115911 Shipped my IPhone X ,Even though y’all busy for the down payment y’all still my sons.. | @582802 Hey there! I definitely want to make sure you are all set with your order and concerns! Send us a DM so we can chat! *SonjaKett"
"Your rep lied to my face to get me off my old ""truly"" unlimited data plan. Said plans were ""identical"", wrong. @115913 @TMobileHelp | @582806 @115913 We want you on the plan that works best for you. Let's check out the options to fix this today, send me a DM. *JeromyBingham"
@115714 @sprintcare @116447 https://t.co/94YBxLsyf8 | @582812 This is definitely not the type of feedback we like to hear. Team @116447 is here to help! Pls DM us your contact number.
"@TMobileHelp My Baskin Robins gift card says it is ""Inactive"" when i try to add to the app. | @543021 Oh no! I want you to be able to get all of the goodies!! Shoot me a DM so we can get to the bottom of this for you!! *EricaCardwell"
"@sprintcare I am having a lot of trouble with my phone, it is on a plan, and has not had any problems till the service just stopped... | @582857 Thanks for your chat today. We would be happy to look into this for you. Send us a DM elaborate a bit more on this for us to assist. -NS https://t.co/rMApsV8PQY"
@115714 can y’all get some mf ppl on #technicalsupport that can actually overstand what you say to them and versa vice 🙄🙄 | @367615 Hey! What's going on? We'd like to assist. Please DM us. - EG https://t.co/rMApsV8PQY
"@115911  Dont do responsibility change for thus company they will try an make u pay 2 bills in 1 month . Been there 5 yrs smfh | @582908 Mike, we understand the importance of consistent billing. DM us and let's talk about what you're referring too. *JamieK"
"@TMobileHelp this is unacceptable. All around Tucson, very poor speeds. We switched recently, but it's unusable on our Android and iPhone https://t.co/Dqh7XMQ7BN | @582909 Thanks so much for reaching out. Fast speeds are super important! DM me here https://t.co/gU6UH2rJT8 so I can help! *DanLawrence"
"Trying to upgrade my phone but your website is down @115714 Going back to @115725 | @582913 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"Hey @115911 you guys f$&! Suck | @196808 Harsh words, George. What's going on to make you say this to us? *JamieK"
"I’m tired of all these “scam likely” calls 😡😡😡 @115911 | @582915 As one of our automatic scam protection features you can block scammers too. If you need assistance, DM us. *JamieK"
"@79142  John Marick, do @117735 @TMobileHelp also deny service to people displaced from Puerto Rico due to Hurricane Maria? | @582919 Hey there! Looking to join #TeamMagenta? :) Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
But hector by far went out of his way to call me back and follow up as well as making sure i felt comfortable after the issues @115911 tech | @582920 That's what the #UnCarrier spirit is all about! MAJOR shoutout to Hector! DM us so we can make sure he is recognized! *ElleA
@TMobileHelp My-TMobile Webpage is giving a 502 | @582926 Hey there!  Can you shoot us a DM! https://t.co/pPPWxmt76F *JohnKuhn
"@115714  already without service for long perthis morning, worlds worst phone service https://t.co/C8J5QsM2tE | @217320 Hey Alan! We'll be happy to look in to this issue for you. Let check on your coverage. Please provide us with your ZIP code? -AS"
"FYI #sprint sucks!! | @583004 Hi there! I am a resolution supervisor at Sprint, and I saw your concerns above. Please send us a DM, so that we can further assist you. -CS"
FYI #sprint sucks!! | @583004 We would really like to help with your issues. Please let us know why you feel like this. -MH
"@115714 I’ve had sprint forever and lived in the same town forever. Why am I now experiencing slow internet? Never had problems before??? | @251137 Hey Jeff, your matter is concerning to us and we definitely want to work on this matter. How long have you been having this issue? -AH"
@115714 I’ve had sprint forever and lived in the same town forever. Why am I now experiencing slow internet? Never had problems before??? | @251137 Is it with voice data or text?  Please send us a Direct Message including your nearest cross street and ZIP code. -AH
@115714 about 5 seconds away from losing a customer.  Nah I don't wanna dm you just letting u know your service is shit from day 1. | @583161 This is concerning to hear. You are an important part of our family and I don't want you to leave us. Please DM us to work together. -JS
"AHHHHHHHH #iPhoneX @115714 @115858 https://t.co/LB19B4eirr | @583163 Hey Anthony ,Good to know that your new phone has arrived! Hope you enjoy :) - AM"
@115714 charge whatever you want I’m leaving. Boost has better coverage. See you when you open today. | @210132 Hey! Plz elaborate a little on the issue at hand so we would be able to further assist you. We're always here eager to assist you. - KP
". @103432 glued to the window to not drop a call in 2017 😂😂 What’s going on with our service in Miami @115913? https://t.co/mteXSSVLp1 | @583176 @115913 @115911 We want to make sure your service is working awesome, Rosa. Please DM us where this is happening so we can help out. *DanKing"
"@sprintcare Having network issues in 19446. No LTE. Switching from 3g to 1x | @583178 Hey sorry your having issues!  1x means U R out of the Sprint coverage area & R roaming, no charge for roaming!  Enable roaming on Ur phone"
@115714 @sprintcare can you confirm this? I’m tired of looking out of my window for the ups man. 😂 https://t.co/tom5fjZ3mA | @429329 We know you are excited about your new device. What u can do is check check the shipping vendor website on 11/2/17 for shipping details -MC
MY WIFE WAS TOLD BY A TMOBILE EMPLOYEE TO MAKE A TWITTER ACCOUNT&MAKE IT PUBLIC HOW SHE HAS BEEN MISTREATED FROM TMOBILE @115913 | @583204 @115913 This is truly not the experience I want for you or your wife! Let's get to the bottom of this and get it sorted out. DM us. *AlissaFast
@115913  DOESN'T WANT TO RESTORE MY ACCOUNT NOR RETURN THE MONEY FROM FRIDAY FOR THE PREPAID NOR TAKE THE PHONES BACK | @583204 @115913 Hello Domenick! We're here to help. Please send us a direct message so we can get started. Thank you! *AlissaFast
"@115913 I hung up after 70 mins. Called back and told Joseph is on his lunch & he has been working on my problem all day & will call me later. I was told this yesterday too. Big phone problems. Today or tomorrow is 14th day. I pay 4 this SMH! https://t.co/qZgvSKX0OK | @549715 @115913 My offer to assist you here is a sincere one, Markhum. We're always here for you; reach out anytime. https://t.co/lH0SH5fy2m *MikeRice"
"RT @134924 setting on the smartphone galaxy s8 plus keyboard that I bought keyboard galaxy s8 plus  cover. @TMobileHelp ? RT | @261158 Thanks for reaching out! If I can be of any help, please follow this link here: https://t.co/rAosiBSeqZ to DM me! *PaulPerkins"
"Hey @sprintcare @115714 your phone service has been horrible the past few days drop calls and slow internet #comeon | @300542 Can you please send a private message, so that I can gain further details about your account?"
Hey @sprintcare @115714 your phone service has been horrible the past few days drop calls and slow internet #comeon | @300542 Thank you for reaching out to us. I would like to take a look at your area so I can see what's going on.
"@115714 why is it that it is 2017 and I still don't have coverage on your network through most of MS, AL, GA, LA, and FL??? #ridiculous | @583243 Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JN"
"@115714 is something wrong with your service? Everyone I know on Sprint cannot download pictures via mms | @583275 Hey! Thank you for contacting us, let's take a closer look into this. Please send us a private message for further investigations. - KP"
"@115911 @115913 APPARENTLY THE ROAMING DEPT HAS NO SUPERVISOR | @583204 @115913 You're important to us & we're here to help. I just replied to your DM, let's meet back there. *MattLegleiter https://t.co/OKWYiZW1AO"
"@115913 HAS NOT RESPONDED TO ANY OF MY TWEETS | @583204 @115913 @115913 You're working with John's Executive Social Media team, and we'll take great care of you Domenick. *MattLegleiter"
"@115911 so question.. my iPhone X was shipped since sunday, buttt still havent received it. I got next day air. So ugnna wait till the 3rd? | @551225 Hey Christian! Your order should have provided you a tracking #. I recommend keeping an eye on that in regards to your order status. *JamieK"
"@115714 someone needs to call me and fix it or I will leave and say fuck the bill you can have it and you wont ever get a dime from me. | @583337 Hello there! Please send us a Direct Message, so that we can further assist you. Please allow us to look into this for you. - KP"
"So disappointed with @115911. Joined 2 weeks ago and still no cell service. Now we’re told we need to buy new phones? | @583342 Melissa, we're so happy to have you with the team. You only deserve the best from us. Please DM us and let's see what's going on. *JamieK"
"@115714 thanks for treating a loyal long term customer worse than a new line customer. Looks like a switch is in order. #LoyaltyNotRewarded https://t.co/eINUjAv1Gr | @405159 Wow, that's not the kind of comment we want to see. What can we do to change that impression you have of us? -AS"
"@sprintcare anyone wanna explain this https://t.co/wgQLlfo2gE | @583399 Hey there. Thank you for reaching out. Are you having service issues? If yes, please send us a DM, we would be happy to help. -  CF"
@115714 @sprintcare My phone is not connected to the network and I can't even call out to customer service to resolve my issues. WTF? | @200009 Team @116447 wants to help fix this for you.  Please DM your contact info and a good time to reach you.
@115714 my data has become increasingly slower since the new iPhone came out. What gives? 🤔😤 | @583414 Are you currently using a different device? Does this happen in specific locations or all around? Does this happen indoors? - JF
"@115913 Your speeds maybe faster at times, but what about all the dead zones and dropped calls? I need reliable voice, just like data! | @583439 @115913 We're all about making sure you're getting the best service, Sean. Please DM us where you're seeing this: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare my phone is not making calls is there a service outage in the area of Cortland,ny??? | @583442 So sorry to hear that. Let us take a quick look at your area. Please send us a Direct Message, so that we can further assist you. -JO"
@115911 @115913 what can u do to bring me and my 6 lines over from @ATT ? Tired of fake inflated monthly phone bills after 15 years. | @583490 @115913 Hey! I'd love to see you make the switch! Check out out T-Mobile ONE plan and all of it's greatness! https://t.co/IGcNxs52Dw *AlissaFast
"@115913 why is there no connection on route 80 through pa? | @583491 @115913 We want to check this out and ensure you're getting the best, Ali. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115714 once again making promises and not keeping them. | @583496 Sounds like something we should look into. What's going on? -JT
"@115913 not happy about the new changes. Very irritated in fact, I've been duped and I don't like it. | @583501 @115913 We're here for you and would love to help out, Lawrence. Please send us a Direct Message: https://t.co/cuEwtdjPOs *DanKing"
"@115913  I use to love to brag tmobile but lately I can only bitch. Spent 6+ hrs with help to be misinformed, order what I didnt want | @583504 @115913 Let's make sure your order is exactly what you had your heart set on. DM me here https://t.co/Ywc2SE9mUL *TylerDevenere"
"Looks like maybe @sprintcare sold more iPhone Xs then they had. I was told by sprint I’d have my phone yesterday. Now it’s Friday. Thanks. | @564552 Hey! I'm sorry about any confusion, but the iPhone X's don't launch until Nov. 3rd, we're waiting on Apple's confirmation to ship them! -CD"
I need to upgrade my phone and switch to a better service. Bye @115714 going to @115911 👋🏾 | @583564 we hate to hear you wanting to leave the sprint family. Is there something we can help with or do to change your mind about leaving?
@115913 DOESN'T CARE! ALL HE CARES ABOUT IS HALLOWEEN | @583204 @115913 We absolutely do care and are here to help you Domenick. We're just a DM away if we can be of any assistance. *MattLegleiter
@135517 Y am I speaking 2 people who don't understand what I'm saying?!! This is not ok! Language barrier is effecting my account! | @583608 Oh no! That is certainly not the experience that I want for you! Please meet me in a DM so that we can get down to business on your account.
"I returned a phone 10/3 and I still don’t have my refund @115714 this is ridiculous!!!! | @583613 I know it's frustrating, this process takes a while. When we receive your device at our warehouse it has to go through the processing. -MC"
I returned a phone 10/3 and I still don’t have my refund @115714 this is ridiculous!!!! | @583613 After the processing is finish and the device is good they will credit account. You can keep checking for the refund. -MC
"@TMobileHelp Can someone help me with my iPhone X order? | @127983 Hey Teresa, I would be happy to help out!! :) Send me a new DM here: https://t.co/QIHNBDHoV8, or we can continue in DM. *LaurenWalker"
"@115714 Why y’all send me an e-mail telling me my iPhone x was here ,but the corporate store told me it’s not? | @583685 For questions regarding your order, contact our Order Support Team: https://t.co/RDgqxv7W9w The ""Chat"" option is available 24/7. -JE"
"@115913 Why are the T-Mobile reps trying to charge me a $280 down payment? https://t.co/5Yt3zIfUz5 | @583722 @115913 I'd be happy to take a peek into things with you, Jack. I see your DM & will respond shortly. https://t.co/EdLkYIfmTn *MariahDaigle"
"Very excited for the iPhone X. Thanks to @TMobileHelp for helping me preorder. https://t.co/G9AVRias8h | @117900 Awesome!! Glad you are all set and getting your new iPhone X!! 
If you ever need anything, you know where to find us! :D *CodyH"
"@TMobileHelp Tmobile is DOWN in my area after a storm... only carrier down | @532892 Thanks for the heads up, Roger! Will you please send me a DM with a physical address to check coverage in your area? Thanks! ;) *ZachReyes"
@115911  has horrible customer service.  Been with them for like 10 years time to change I guess | @583740 10 years is beyond amazing and it never goes unnoticed. What happened exactly? Send us a DM here and we'll assist you ASAP. *ValerieP
@115714 FORCES YOU TO STAY WITH THE SERVICE EVEN TRYING FOR ALMOST A MONTH NOW AND THEY REFUSE TO DISCONNECT ME!! #TuesdayThought #WTF | @118160 This is not the type of feedback we like to hear from our customers. Please send us a Direct Message so we can further assist. -AG
@115911 should improve it's coverage around Muskogee Oklahoma and the surrounding areas! | @583743 We're always expanding and I want to make sure you're connected. DM us here with the specific locations to check this out. *ValerieP
"@TMobileHelp the @343 gift card isn't working. 😫 | @155186 That's definitely not what I like to hear, but I'm here to help! Please DM me https://t.co/PqgHENiX1V and we'll dive in! *ByronEdwards"
"@115714 YOU ILLEGALLY  RUN OUR CREDIT & THEN TELL US THAT THERE IS NOTHING THAT YOU CAN DO ABOUT IT ON YOUR END? THE ONES WHO RAN THE CREDIT | @583763 @115714 Your feedback alarms us. Can you please  follow us on Twitter @115714, so that we can be able to respond to your DM and further.... -TC"
@115714 YOU ILLEGALLY  RUN OUR CREDIT & THEN TELL US THAT THERE IS NOTHING THAT YOU CAN DO ABOUT IT ON YOUR END? THE ONES WHO RAN THE CREDIT | @583763 @115714 ...look into the issues your having? -TC
@115913 I'm leaving a multi line plan but want to keep my line what do I do #tmobilehelpme | @583779 @115913 Click on my pic https://t.co/Mww69Rzn7a to send me a DM so we can go over all the details on how you can keep your line. *AshleyNelson
"@TMobileHelp why are ppls accounts being hacked? | @583786 Account security and privacy are of the utmost importance, please send a DM my way to discuss: https://t.co/jGtdfLsVbg *ErikaHoleman"
Bout to get my money back from @115714 pissed i been on the phone with them for like a week now for 2 seperate issues | @480521 Hi! We'd like to help you with this. Could you tell us more about what is happening? What kind of issues are you experiencing? - AR
"@115913 OMG I'm on the phone now such terrible customer service!!!!! for 6 months tablets didn't work and you billed me!!!!!! So bad. | @583833 @115913 We absolutely want to get to the bottom of this, Chris. We're here for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Getting an error while trying to redeem my Vudu rental from #TmobileTuesday
""Something's not right. Re-enter your code. | @316273 Whoa - let's get this checked out ASAP! Send me a DM & let me take a closer look at this for you! *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 maybe since I missed out on a couple hundred tonight on bets because of your slow ass service I’ll miss paying my bill till 2018 | @583890 Hey Tony, send us a DM if you need us to look into your coverage or setting up a payment arrangement, we're here for you! *ChanneyT"
@115913 talked to 3 customer service Reps over 3 hours and got 3 different answers on a new plan!  WTH I need a straight answer. | @583893 @115913 Getting all the details is a necessity. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
IF ONLY I COULD GET A STRAIGHT ANSWER FROM @115911 just a simple girl trying to get a simple unlimited plan...@115913 plz help | @583896 @115913 Getting the answers you need is really important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Got the wrong phone :( wanted the other model,Is there anyway you can help me fix this @115911 @115913 I would greatly appreciate it :) | @583904 @115913 Receiving the right phone is key. Click on my pic https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@115913 John, T-Mobile's homepage shows I can get a DIGITS t&t line for free with One Plus, but the rep refused. Why's that? https://t.co/QwAusuoyGU | @583907 @115913 Let's make sure that you're getting the most out of your plan. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115714   Sure hope I am eligible for this Sweeps , I do not have SPRINT I have a Free Phone from the State I am Disabled | @583918 Hi Jeffrey! We understand your situation, but sadly the ""Just For You Sweepstakes"" promotion is currently for Sprint customers. -LR."
"@115911 your app is taking hours to text verification codes. Maybe it's not the app, maybe the network, either way... #ThanksForNothing | @583934 Hey Avi, have you tried restarting your device to see if that helps at all? Send us a DM and we'd be happy to further assist *ChanneyT"
"@115714 your service is trash. I’m switching companies. | @583937 Hey there! It's so sad to know you have such a issue. Please, follow us and DM us to assist you. -IG https://t.co/rMApsV8PQY"
"@115911 terrible service: was provided 3 faulty phones under warranty exchange and your customer support department will not assist me | @120051 Nicos, that's not what we like to hear! We are here for you and we're going to make sure you are fully taken care of. DM us! *TerriL"
"@TMobileHelp I just want a order confirm and a ship date for the iPhone X. I Can't sleep at night. 😭😄 | @353759 Sleeping's my favorite, I want you to get your sleep too! Send me a DM, I'll find out what's up with your order! *JessicaBrenhaug"
"Seems @115714 has a wee bit of issues to deal with in the user account section... upgrade not go as planned? | @312964 Hey there! Are you experiencing any issues online? Let us help, send us a DM! -ND"
"Phone broke. New phone mailed to wrong addy. No help from #tmobile or #USPS & we r stuck overseas! #foreignservicefamily #Iraq @115913 | @512581 @115913 We absolutely want to explore every option for a resolution for you, Brynn. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 2/2 asked for a cancellation and a refund and the supervisor just told me that there is not refund possible, I never asked | @434513 We appreciate you bringing this to our attention, Hugo. Please DM us. We're happy to review the details with you. *GiselleM"
@115911 we recently switched over from att to two lines. Do we get netflix refund? | @584002 Hi Mathew! You can learn more about the offer here https://t.co/OQbKNxT72k. DM us with any additional questions. *GiselleM
"@115911 -had a frustrating wk being misinformed by 3 of yr ppl. 
Here's 2hoping the resltn by #4 works. It stinks when u feel hopeless. | @329012 We would never want you to feel hopeless Rachel. Feel free to send us a DM so we can gather more information and assist. *JasmineS"
"@TMobileHelp Placed an order earlier today for a jump upgrade and received an error at the end but got an order number, please help! | @584004 We want no delay for your new phone, Andrew! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
"@115911 I have had no service since this morning.  What's up? | @584008 Oh, no!  I see you sent us a DM.  Let's chat there and see what's going on. https://t.co/WZM6cbcgHU *JonPorter"
@115911 I have had no service since this morning.  What's up? | @584008 Thanks for verifying that info for me!  What's the address where you are having issues? *JonPorter
"@115714 i was told I needed to visit your store for a SIM card to bring my phone to sprint. The stores I called said they could not help me. | @584071 I know it's confusing, but I'll get to the bottom of this. Is it a new SIM or a replacement? Please DM me, let's get started. -MM https://t.co/rMApsV8PQY"
@TMobileHelp my Baskin-Robbins card from T-Mobile Tuesdays is saying it's inactive when I try to add it to the Dunkins app. Help? | @584255 We don't want to hold you back from an awesome BR card!! DM me so I can take care of this ASAP: https://t.co/rIZzKwKb2m *KurtMartin
@115911 @115913 i have video of me being on a call with customer service & them on mute not answering over 20 minutes happens 2 times | @135213 @115913 That’s not the experience we want for you. Please send a DM our way to turn this around. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 @115913 You want me to pay my bill, but #why is your app and website always #broken? #Seriously #fixit #noexcuses | @584269 @115913 It's important you keep services active with a payment. We're happy to help make that happen. DM me https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 @115911 @TMobileHelp but it will be highly appreciated if you can help because I really like tmobile. Thanks | @584270 @115913 We'd love to help look into this returned device. Send me a DM so we can get some more details https://t.co/PUCbqyZK4U *RachaelTansey
"@115913 hey John, I would like to switch with #TMobile. However, I preordered my iPhone X thru att.  Could I make the switch by Friday? | @119893 @115913 We'd love to have you join our fam! Let's chat about your preorder. Shoot me a DM here https://t.co/PUCbqyZK4U *RachaelTansey"
"@115714 I need u to credit some charges on my bill I see 59$ worth of bad charges that shouldn’t be there !! | @121555 Hey there, your post caught our attention. Can you please provide us with a brief description of what's going on via a Private Message? - AD"
@115714 @sprintcare what's going on!!!!!  Best carrier out there!!!!! #sprint #nownetwork | @451374 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
@115913 I want to send some big praise for one of your twitter agents. Where’s best place to send it to make sure she gets recognized? | @261651 @115913 I can help with that. I’m glad to hear you had such a great experience! DM me the information https://t.co/Et1Fu7xZtb *BarbPelotte
"I’m driving across the country and am shocked at how bad @115714 coverage is. This loyal costumer of 17 years is ready to quit you. | @584470 We're so very sorry for the inconveniences this has caused you, Eric. Can you DM us so we can try some trouble steps? -CDE"
@115913 Found out iPhoneX order didn't complete bc credit card held it since it was large $ order. Any chance I can still get it Friday? | @584553 @115913 We want to check out your order with you and see what we can do to help. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
"@115714 Their is absolutely no support or second option for military oversea if ur phe is lost, but go to ur nears @115714 store in the US🙄😑 | @123569 Hi Ray. We know how important it is to have a working device. Please send us a DM so we can look into your available options. -EG"
"@115913 @115911 will this talk/ text be included w/600 mhz service? Using my Galaxy S7 why should I not switch https://t.co/apmq7DImhW | @142417 @115913 Hey! The GS7 does not currently support 600Mhz, but once the network is launched, the plan can be used on it. *AlissaFast"
@115913 @115911 #brokenphone #brokedad keep missing giveaways #pleasepleaseplease #neednewphone | @159939 @115913 It's important to us that you have a working phone. DM us and we'll chat replacement options: https://t.co/cuEwtd2epS *DanKing
"What’s up with @115911 service in South Lake Union today. Every call is dropping. Anyone else experiencing this? | @584639 Oh no! We want to make sure you have coverage, Tim. Shoot us a DM here and we'll check this out ASAP. *ValerieP"
"@TMobileHelp I live in CT but my phone IP tells people I live in Boston.  Now I see a crazy amount of ads.

How do we fix this??!! | @584640 That is a great question! I would love to help out! Shoot me a DM so I can look into this for you!! https://t.co/x0QlmC72Qi *EricaCardwell"
. @115714 somehow pulled off a halloween miracle and is getting me my X by Friday! | @178991 We're delighted to know you're scheduled to receive your device. Great choice! You won't regret it. Thanks 4 choosing Sprint. -MM
@115714 where’s my iPhone X at? https://t.co/MtNF0Uw2UY | @584685 Thank you for contacting us. You can visit https://t.co/xJXdj2F9rR in order to check our shipping estimates and more information. - KC
".@115714 @sprintcare 
Really??
Should have thought twice before signing new contract. 
Already rebooted & PRL, Profile updated. https://t.co/QfqgOtVHgu | @324879 Hate to hear your having issues!  If it continues shoot us a dm and we can get your info and look at doing additional troubleshooting steps!"
(Philadelphia) Stronger connection underground and in large buildings would be great. Often I have no connection there @115911 @115913 | @584697 @115913 We're all about making sure your service is working great where you need it. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
"Hey @18872 why is my internet speed 9down\2up when I pay for 10down\2up in Radford? @115714 #Shentel #speedtest | @553899 Please confirm, when did you start having this issues? Is it happening at an specific time of the day? -PC"
Hey @115714 quit texting me about my account. I’m broke 🖕🏼 | @584710 Hello! Are you referring to payment reminders? Pls DM us. -VS
"@TMobileHelp do I seriously have to pay $10 more a month to be able to watch Instagram stories? They keep buffering on 120 Mb down signal. | @584724 I want you to be able use your phone whenever, and however you want. DM me, and we can make this right! https://t.co/bwHAQCkoRc *DuncanWorks"
"@TMobileHelp can you help me get an unlock code for my iPhone? | @584733 Hey! I am so good at unlocks, they should call me the Keymaster! DM me so we can take care of this: https://t.co/rIZzKwKb2m. *KurtMartin"
"@TMobileHelp what is going on with service in the DFW area? | @584739 Hey there, Freddie! Thank you for reaching out today.Please send me a DM https://t.co/FebpmprSfp and we can take ... https://t.co/idqst3sU7h"
"Time to make that switch, who should I got to now? @115725 @115714 @126302  ?? Def NOT @115911 @TMobileHelp #worstexperience ever | @124339 We definitely want to help out and get you a #MagentaResolution today. DM me at: https://t.co/m0OQWGlE4J. Thank you! 🤝 *SamoAljasim"
@TMobileHelp Hi | @434513 Hey hey hey! What's up? How can I help? DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin
@TMobileHelp Hi! Do iPhones with insurance come with Applecare through Tmobile? | @584787 Great question! We offer a variety of ways to protect your device including Apple Care + . Let's check things out for you. *JoshHenegar
@TMobileHelp Hi! Do iPhones with insurance come with Applecare through Tmobile? | @584787 Send me a DM by clicking my Profile Picture below. I look forward to hearing from you https://t.co/6NxKsl5RJm Thanks! *JoshHenegar
"Supposed to get my sprint #iphonex on Friday but still no tracking yet @sprintcare ? | @523007 Just to confirm, did you contact our Order Support Team regarding your order? To speak bout ur account, please send us a DM. - LP"
"Talking #ReferralRewards with some longtime @115714 customers @79427 convention. great event, lovely people; thanks for having us! https://t.co/FdCHmd6YrD | @584832 @79412 @79413 @79414 @116447 @468074 @79415 @79416 @79417 We appreciate the feedback. Visit, https://t.co/1dVv7sUGyo for additional info. Have a great day. Sprint. -MM"
@115913  transfer of responsibility messes up a families life - TM elite CSRs recount their troubles in comparison- TM FAIL | @123210 @115913 We always want our customers to have the information in regards to a transfer; https://t.co/OxYCk75vba. I've sent you a DM. *MariahDaigle
"Hey @115913 and @115911, will your corporate run stores have any supply of #iphonex on Friday morning? Normal hours? @2487 | @262661 @115913 I'd love to make sure you have the phone of your dreams in your hands! DM me, we can discuss options. https://t.co/5ggT9ogEb2 *AlexGill"
"@sprintcare if we preordered the iPhone x will we receive it on Friday or is that when its shipped? | @162125 For questions regarding your order, contact our Order Support Team: https://t.co/RDgqxv7W9w The ""Chat"" option is available 24/7. -JE"
"sprint better give me a mf apple watch @sprintcare | @584945 Thank you for reaching out to us. How can we assist you? Please send us a Direct Message, so that we can further assist you. -KJ"
New customer from @126302 now a part of the @115714 FAMILY.  @301491 @195416 @3671 @3673 @79446 @3678 https://t.co/Qkt9EsTRF5 | @584952 @7554 @3674 @79437 @79438 @53825 @124218 @118159 @125739 @79439 Wonderful! The best choice there is. Sprint. -MM
"@TMobileHelp Hats off to you for helping me in resolving my problem! I am grateful. | @584957 It's always our pleasure! T-Force is here for you anytime you need a #ResolutionRescue. :) Reach out any time, Shailesh. *JasonBurr"
"T-Mobile disables my service on accident, website only gives phone numbers to call... Well thought out. @115911 @TMobileHelp | @584978 Omg, thanks for letting us know what is going on. I totally want to help. Shoot me a dm so I can assist. ... https://t.co/JVJxou6uY1"
"@115911 well qualified people have down payments now?! | @584993 Well qualified people are eligible for 0 down, Clayzer. We can look into your account and see what you're qualified for. Send us a DM. *NaeJ"
I’m so over @115714 honestly think I’m going to switch to @ATT | @585043 Hello there! We would hate to see you switch back to AT&T! What seems to be the issue you are having? We would love to help! :) -DD
Please note your customer service oversees gets an F. Why teach foreigners to script Americans. But provide no help or services? @115913 | @126855 @115913 We strive for world class customer service. Please DM us what happened. We want to help: https://t.co/cuEwtd2epS *DanKing
"I bet Mr. Legere doesn’t care. He too damn busy playing with his socks to see his leadership is failing and customers are leaving. https://t.co/zfYaeqBRUZ | @126855 We all care deeply about our customers, Farren. Please click this link to DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp i canceled my sync up and drive do i need to return the device person never said what to do with it | @360183 Hey, Steve! Let's get to the bottom of this. DM me and we'll let you know what to do with your device. :) https://t.co/HuQi0EoCEV *JasonBurr"
"I really think i should have called the police @115714  That chick start walking towards me.a desk only separating. #cancelSprint # | @585124 Oh no! Hey Ms. Paris, thank you for reaching out to us. We would love to hear the full story and find a resolution. Please DM us. Ange L"
"@115913 8 CSR's, 4+ hours of my time, 16 days & T-Mobile still can't correct your issue.  Own the Customer First slogan. 15yr+ customer. | @124522 @115913 15 years is incredible. We're here for you and want to turn this around. We'll be meeting you back in DM ASAP. *DanKing"
"@115911 fucking sucks, should've got Verizon | @585133 Whoa! We certainly don't want you feeling that way. Let us know more on what's going on so we can help out. Shoot us a DM. *JPL"
"Lol @115714 is trash and do nothing to help when an issue they caused arises :) | @585134 Hey, this type of feedback is very concerning to us. Shoot me a DM letting us know what makes you feel this way. We are here to help. -IB"
"@115911 @115913 Your ""Connect Me"" self-activation needs improvement... does not work when replacing a device, needed 45m CS call. | @284678 @115913 We want it to be a seamless process, DM me so we can help https://t.co/Nr93OTtXRx *TaylorBest"
"@78087 @ATT @115911 @TMobileHelp Bro I ain’t heard back I js wanted Check on the screen repair. But @115911 offer that unlimited joint & free iPhone upgrade yearly @ATT 🤔 | @572042 T-Mobile ONE unlimited is THE ONE! :) For iPhone upgrades, DM us for your options! *SoRaYi"
Imma be honest @115911 y’all gotta step up the @10568 shit been mad trash lately | @254944 I've got your DM. I'll respond shortly. *ZachRicketts
"@115911  SERVICE SO BAD... Can't  EVEN TALK TO DYING MOM 10 MILES AWAY! WTF! DO NOT CALL ME! DONE ALL TESTS! LEAVING..MAD! | @127255 Dawn, we realize how important it is to stay connected. We would love the opportunity to help. Please DM us. We're here for you. *GiselleM"
@115714 u suck kys | @585222 This is concerning. What makes you feel this way? Are currently a Sprint customer experiencing issues? We'll be happy to assist. -JD
@115911 every single day a friend/family shows me a text message they sent me that I didn't get. Already replaced my SIM and my phone | @585228 I know the importance of getting all your messages and I want to find out why this keeps happening. Shoot me a DM... https://t.co/RNL0mCI07z
"@115911 I don’t have service at home or in my school. I thought you had the best network... 😒 | @585229 No way! I know how important it is to have data all the time, Roberto. Shoot us a DM with more info to check this out. *ValerieP"
"lol i fucking hate @115714 #yallsuck | @585230 This is concerning. What makes you feel this way? What seems to be the issue? Please send us a DM, so that we can further assist you. -JD"
"So excited to leave @115714 bc even posting this tweet was a struggle.
Yes, a 1% makes quite a difference in customer satisfaction. | @585273 Having service issues? How long has this been happening? Are you the only person experiencing this in your area or household? -AS"
"@115913 Crappy Day! Signed EIP, @115911 lost my 11/2-11/3 preorder for 256GB Silver iPhone X. Told to reorder with 12/1-12/20 delivery😡 | @585274 @115913 Hey! Our team is here for you to turn this day around. Let's check out your options. DM us https://t.co/3sF8qpf2nx *AlissaFast"
I’ve been overcharged for over a year and @115714 won’t give me my full amount I’ve overpaid. How is that okay? | @585284 Hi there. Please DM us additional details like what is being overcharged to have a closer look into this situation and better assist u. - JF
"@115911 been a customer for 14 years and TODAY I just experienced the worst customer service! @115913, may lose a customer @TMobileHelp | @585286 @115913 Hey! 14 years is a long time! Thank you! Now, let's get to the bottom of what happened. DM us https://t.co/3sF8qpf2nx *AlissaFast"
"My phone order has been at ""Order processed, Ready for UPS"" for quite awhile now @115911 . Pleeeease shiiiip iiit T_T | @129432 I'm super excited for this iPhone X as well! #StayTuned to the T-Mobile App as it will update with tracking info! 💪😎🌟 *PatrickUllmann"
"I am thoroughly disgusted with @115714. Y'all lied to me, took my money & then purposely hang up on me?! Yeah...I'm leaving. | @376951 Are you available for a call? -GT"
"@sprintcare my service and data are not working properly. It's been this way for about a week now... | @585326 Please send us a Direct Message, so that we can further assist you. -ES"
"It's gonna to be 2 months late, but I finally got my phone. In-store managers can work magic the tele-sales team can't @115911 | @117691 I'm glad that you got your phone, but you deserve the best, 100% of the time. DM me, and we can help! https://t.co/bwHAQCkoRc *DuncanWorks"
"@TMobileHelp Hi! will you guys have in-store availability for the new iPhoneX on Friday? | @585348 Thanks for reaching out today! As of right now, our stores are not set to have the iPhoneX on Friday due to limited inventory. *Bert Louis"
"😳 https://t.co/Ju54J8e87z | @585351 Hey Taylor, this doesn't sound good! Please give us a better understanding of this situation so we can look into this for you. - AM"
@116447 You need to educate your overseas CS dept. Their incompetence and lies are going to cost you customers #aboutdonewithsprint 😡 | @585353 Thank you for your feedback. We are listening and we will definitely pass this on to the appropriate channels. -Team @116447
"@115714 5 cites today with no cell #coverage #Minnesota. #joke of the day | @163665 Hi, we definitely want to work with you on this. Please send us a Direct Message elaborating further, so that we can assist you. -NR"
"Very upset at @115911 @TMobileHelp 😔 I ordered my iPhone X the 27th at midnight, got my order confirmation and now the order doesn’t exist🤔 | @585378 GAH! Let's see what we can do to help find that order! Send me a DM and we can look into this for you! https://t.co/yZ5k0mtFsX *SonjaKett"
"how can I speak to a human bro @sprintcare | @585428 This is not the way we want you to feel. Why do you feel this way? Please send us a Direct Message, so that we can further assist you. -TT"
"I️ need a better phone company than @115714. The customer service is horrendous. I️ feel 7yrs of Suffrage is enough.... | @585433 Hey Ajay, we definitely pride ourselves on CS - Can you please send a DM with the exact issue so we can address it properly? -CDE"
"@TMobileHelp i need some help with a downpayment request that was going on i’m my dms | @436263 We're here for you! Click on my profile to DM me, and we'll get the help you need. #TForceToTheRescue https://t.co/6NxKsl5RJm *JoshHenegar"
@115714 Grand Canyon | @585452 Are u seeking assistance? Can u let us know what r the issues u r having? -ES
"Anyone else get an ""attempted delivery"" message from @115911 for #iphoneX ? Obviously it has not even shipped yet. Worried. | @585469 Have no fear, Danny Boy is here! Shoot me a DM, and I'll save the day!! https://t.co/oIBK3mlmoz *DannyHarvey"
"I have to refuse delivery of my Note8 order & reorder in order to get $130 price drop. How nuts is that, @TMobileHelp? What a convoluted system. Multiple orders, multiple shipping fees, complete confusion - for no reason. A simple credit would do. | @128156 I know that can be a hassle but we want you to get that low price! Shoot us a DM so we can clarify! https://t.co/9CGjXZaLy0 *SpencerKalata"
@115714 congratulations on having the shittiest business ever. No service in metropolitan areas & horrible customer service? Get it together | @585531 This response is a bit worrying. We would really like to change your perspective on us. Let us assist with bettering your service. -TN
"This has been my life with @115911 for the past few months. >_>; https://t.co/bCURtkt4Nd | @585533 Hey, Cotton! I totally understand your frustration. We only want optimum data for you at ALL times! DM, us. We'll assist you! *KellenF"
They need to put @115714 out of business for real !! This stuff ridiculous !! | @399538 We hate seeing our customers distressed. Allow us a chance to look into this issue for you and work towards rectification. -AC
"Reviewing the #Sprint International Plan (does it work?) #all #internationaltravel | @585579 Hi there, thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"HPUE @115714 said, ""it's amazing!"" @115714 said. #whatajoke #iwantoffthisride https://t.co/xJoCgbWoI0 | @123580 Please send us a DM with your location so we may review coverage in your area."
"@115913 Hi John! I ordered a NikeAppleWatch by calling T-Mo 3 weeks ago but a rep told me Monday I won’t receive it till Jan2018. True?! | @572125 @115913 Hey there, Joel. We'd be happy to checkout your order with you. Send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
Hey @115913 one of ur biz reps changed our plan to the new #UNLMTD and now we get .62MB down and 1.2MB up. So mad!!! @115911 is bad https://t.co/RP2fuerIey | @119954 @115913 Hey! I know you love your fast data and I'd love to get to the bottom of this. Send us a DM. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp @115913 please can I get help.... once again no help from customer support | @208263 @115913 We're here for you and would love to help, Terri. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp got my new line bout 2 months+ ago , nobody told me I get Netflix for free 🤔🤔 where it at tho?😭 | @585622 I know how important Netflix is! DM me, let's figure it out! *TiannahReagor"
"@115911 Looks like mobile data is down in the South East Washington DC area... | @585626 I'm disappointed to hear you are having trouble there, Ajit. Please DM us. We're happy to help you. *GiselleM"
"I fucking hate @115714. Worst service ever. | @585643 Can you elaborate on the issue you're experiencing, please? Please send us a Direct Message, so that we can further assist you. -CP"
"@115990 When i drop @115911 and switch to you guys, can i keep my number ? | @348478 Oh no Luis :(  That's not what I like to hear at all!  Shoot me a DM and let's work on our fixing our relationship! *KimWilliams"
"@TMobileHelp do you offer rate discounts to federal employees? | @316889 Hi, we'd love to look into this for you. For your privacy, please DM us some details so we can get you all the info today. *ChrisFuimaono"
"I HATE @sprintcare they're trying to get me to $1,000+ for shit that I was told by them I didn't have to pay if I switched to @115725 😡😠 | @585689 Oh No! We want to make sure we can get those fees taken care of ASAP. Have you registered at https://t.co/9Jp7q8bedM? -SW"
@sprintcare is there a network issue? 4 people in my office who use sprint can not send picture text messages. We all use sprint... | @585690 Hey there! We'd like to take a look into this. Please DM us your closest cross streets and ZIP code so we can further assist you. - JC
"@115913 my T-Mobile Walgreens print isn’t working. It says invalid code. | @585704 @115913 We want to make sure you get your thanking, Daniel. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@226365 @115913 @117543 What will one gain on Tmo network using iPhone X vs iPhone 7 Plus? Better service, speed, anything? | @247390 @115913 They'd work equally great on our network. *DanKing"
@115913 Can we get some more US based call centers? It shouldn’t take 48 minutes to get a price on a mobile hotspot and plan. #uncarrier https://t.co/AS0RWrtdfx | @585757 @115913 Hey Rob! We're here for you and would love to help. Send us a DM so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
@115714 your service sucks here in Davenport FL. I can’t wait to drop this company and get someone else😡😡😡😡 https://t.co/JtT7FlbrU7 | @585764 Hello! This is not good to hear. Please DM us so we can further assist you and check your coverage. We don't want you to leave us. -JS
@115913 Need help! Husband & I posted in Baghdad. His phone was damaged. Replacement shipped incorrectly and no help from #tmobile | @512581 @115913 Hey! I'm sad to hear this happened and would love to check out all the options. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"@sprintcare too many people sending Halloween pics this morning? Can't send or receive pics or group chat.... San Diego | @585790 Hi there! We would like to take a look at this matter. Please send us a Direct Message, so that we can further assist you. - GV https://t.co/rMApsV8PQY"
@115714 I’d like my phone before vacation 🙁 | @585800 For estimated delivery dates visit https://t.co/xJXdj2F9rR. U will receive an email with tracking # once it ships from our warehouse. -VS
"Any chance cell/data connection quality in the DT Bellevue Expedia building will be improved? @115911 @115913 @117543 | @585815 @115913 @117543 We want to make sure you're getting the best service available, Garren. Please DM us so we can help out: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp 👀 https://t.co/Z3nqpr6VyS | @254462 Thank you for providing that feedback! We highly appreciate you and know your voice will be heard! We are here for you. *JonathanMacInnes
@TMobileHelp What's the deal with no service for flip phones in Nashville? Any ETA for when they will work again? | @585829 Hey Duncan! I'm sorry to hear your having service issues on your flip phone! Could you send me a DM so we can take a look! *Matthew Harrison
"@115913 Why does your customer service suck so much? Out of the probably 10+ people I have dealt with for my issue, 2 have been helpful. | @585854 @115913 We strive for world class customer service, Nicole. Please DM us what happened. We want to help: https://t.co/cuEwtd2epS *DanKing"
"Dear @115714 ya fuckin service fuckin sucks !!! Im tired of fuckin wit u lames ! Its no reason i should never have fuckin service u bums | @585856 Good day, we don't want you to continue having problems. Please send us a Direct Message, so that we can further assist you. -KK"
"@115911 @TMobileHelp HELP WITH CELL IN PUERTO RICO. Rotary Clubs need instructions to pass out across Puerto Rico for TMob with Loon. | @585863 Hi, Gene! T-Force is here for you all in Puerto Rico! Please send us a Direct Message so we can work on this! Thank you! *ArynH"
"Dave's getting great speeds at #WilkesonPointe in #Buffalo NY on the @115714 LTE Plus Network.  77 Mbps at the Wind Sculptures. #WorksForMe https://t.co/UGS21IkNkF | @195414 @195416 @79415 @468074 @3671 Hi there! Having issues? Please let us know, in order for us to further assist. -AA"
@TMobileHelp @115913 why did my iPhone x order change from ships 11/2 to no estimate available?! Trying to come over from att 😡 | @467824 @115913 We want to keep you updated with the most up-to-date estimates. Checkout the T-Mobile App for the latest. *DanKing
"@sprintcare Just sat on hold for 15mins only to be hung up on while trying to get my daughters phone fixed. | @585886 Oh No! Can you please send us a DM, so that we can be able to assist you with the issues pertaining your daughter's phone being fixed? -TC"
@115714 YOUR CUSTOMER SERVICE SUPERVISORS HANG UP THE PHONE WHEN THEY ARE TOO USELESS TO ASSIST ME WHICH IS THEIR JOB YOU PAY THEM FOR | @585951 I am sorry but certainly no one hung up on you. I am here to help you what is going on? -FR
@115714 is a shitty network. Slow as fuck. | @526613 This is not the type of feedback we like to get. Looks like you are having network issues. Please send us a DM so we can look into this. -LR
"@115913 and @115911  once again thanks for the great att service. I think I will start paying them instead. https://t.co/tFNrIByZPG | @423020 @115913 We want to make sure you're getting the best service available, Ricco. Please DM us where you're at: https://t.co/cuEwtd2epS *DanKing"
"My iPhone X preorder didn’t go through😩 now they’re all sold out☹️ @115911 fight me | @585963 Not sold out just yet, only backordered! Let's give it another shot! Shoot me a DM, we'll chat! https://t.co/oIBK3mlmoz *DannyHarvey"
@115714 are you kidding me Samsung didn’t sale it to us SPRINT did wtf we need to talk to Samsung for?????? I need answers or @115911 it is | @116426 @115911 Hello! Thanks for reaching us. Hearing you are having this impression concern. Please DM us and follow us to check that for you. -JS
S/O to @115911 for signing me up for a promotion that I was never put on. Thanks for the 5 reps that couldn't read notes. #PromotionHoax | @360787 We'd love to step in and help get this fixed! Please DM. *JohnWard
@TMobileHelp Just got a new Pixel 2 XL and love it! Question: the phone supports EVS. Will I be able to take advantage of that on T-Mobile? | @586037 Great question! Let's make sure we go over #AllThingsRelated to your new phone! DM me here: https://t.co/bWtUa4xl2I *JannaPrivett
"@115911 the T-Mobile tuesdays for non-customers page is saying it's an off day, to come back on Tuesday. https://t.co/z5NH2p0XSQ broken? | @586039 Uh oh! Not on my watch! Try to clear cookies and or switching browsers! :-). DM me for more help! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115714 has so many settlements underway, I'm surprised they can afford to pay their employees. https://t.co/dC8oT1100T | @127812 We would like to have a better understanding of this situation. Please send us a Direct Message, so that we can further assist you. -JJ"
"Sooo is this a lie or.... @115714 @sprintcare I ain’t trippin if it is I just wanna know before I leave work early 😭 https://t.co/Ps3tezTLqK | @586058 Good day, what phone did you order? -KK"
Sprint has the worst customer service. Worst phone company! Don’t go with them @115714 #dontgowiththem | @586097 I spoke with you yesterday and gave you the link to their chat and their number.  I hate to hear you were not able to resolve your issue.
"hello @sprintcare my phones been searching for service for 2 hrs going on 3 and reseting it or putting it on airplane mode didnt help | @586103 Hi there! We'd definitely like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -AA"
"@115714 little depressed my iPhone x want ship till 11/3 and I can’t get a clear answer about when it would arrive | @572764 For questions regarding your order, contact our Order Support Team: https://t.co/RDgqxv7W9w The ""Chat"" option is available 24/7. -JE"
"@115714 I have 10 mths left on my cell 📱 contract & U hve lost my business As much as we 💰 -bill damn near a 🚗 note & Customer Service sucks | @586146 We don't want to lose you, Wileva! Will you please DM us & let us try to address whatever issues you have? We'd love to keep you. -CDE"
"@115913 New LG phone doesn't work and store does't care. WORST CUSTOMER SERVICE EVER!
And I'm so frustrated I'm tweeting the CEO. Ugh! | @586155 @115913 We absolutely care and want to make sure your phone is working great. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115714 Good news! It's not your service. It's the crap Moto Z2 Force you sold us. Whew.. dodged a bullet, there. | @487676 This is not the type of feedback we want to receive about our devices & would love to get more info. Please send us a DM lets converse. -CW"
"Why is @115911 the only cellphone company that doesn’t offer $0/down on the new iPhone? Credit or not you have to put 30% down. ✌🏼 Terrible | @586190 We offer $0 Down for some well-qualified customers, and we have other offers to make owning the iPhone X easier. DM for info. *JohnWard"
"@TMobileHelp @115911 WITH ANY OF MY FAMILY....IN NY PEOPLE WERE JUST RUN OVER, I CANT CALL MY FAMILY THERE! I CANT GET INTO THE CLOUD.. | @586211 I definitely want to work with you today to turn this experience around! Send me a DM, and I'll jump right in! *PeterLabrecque"
"@115911 My bill is unusually high this month because a third-party purchaser is T-Mobile allowed me to pay my bill and installments | @273989 Don't worry! I'm a billing detective here to crack the case! Shoot me a DM, and I'll save the day! https://t.co/oIBK3mlmoz *DannyHarvey"
"@TMobileHelp @115911 I dont get calls or texts from anyone except other iphones, which are barely working, bc I dont get shortcodes either | @586211 I would love to help make sure your phone is running ASAP! Send me a DM, and we'll get started! https://t.co/QdMOv35qgk *PeterLabrecque"
"Under provisioned download in Boston tonight much, @115911 ? In Cambridge it wasn't working at all. :( https://t.co/qjoON65944 | @142955 We'd like to take a closer look at that with you, the Ping time looks great but the Down doesn't match up well. Please DM. *JohnWard"
"I've done that multiple times & nothing has been resolved. I've been lied to and finagled by your company since July. I just want my rebate https://t.co/xq82dYsi6A | @424579 We're here for you, Jem and we'll continue to work with you towards resolution. We're just a DM away. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 Hello Mr. Legere today I spoke with Thomas from your senior resolution team today. He (cont) https://t.co/H396Zl3NQC | @424579 @115913 We always want to explore every option for a resolution for you, Jem. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @115913 Since you're limiting 4G data in Canada & Mexico, does that mean we can't call and text Canadian numbers as well? | @247215 @115913 I want you to have all the details. Click on my pic https://t.co/Mww69Rzn7a to send me a DM so we can discuss. *AshleyNelson"
@115913 I need prepaid data! | @586264 @115913 Let's make that happen for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can assist. *AshleyNelson
"@115911 I had to get a s7edge  after turn in of note7 but told no jump for note8 but now I see people did jump for free for the BOGO WTF?! | @586280 Hey Louise, we'd be happy to answer all your questions, DM us. *JoanO"
"Man, i thought @115714 had the worst service, but @115911 is equally as horrible! @115725 why dont u have affordable plans? 😫 | @586283 Hey, Alexis! I totally understand the value of reliable service! We only want the best for you! DM, us. We'll take a closer look! *KellenF"
@116447 my mother in law doesn't like your billing envelopes because there difficult to open. | @586292 We are sorry to hear that. We do have paperless billing option as well. Please send a DM to Team @116447 for assistance if needed.
So @115911 is about 10 minutes from losing a 15 year customer.  No one at the store or on the phone is helpful.  @115714 looking good | @586312 Oh dang! Your loyalty is valued very much and we wouldn't want to see you go. DM us with more info and we'll assist you ASAP. *ValerieP
Hey @TMobileHelp my LTE isn’t working since I updated to iOS 11.1 | @346490 Yikes! LTE is our fastest network and want to make sure that you have that and the speeds. Send us a DM  and I’ll look into it! *MoniqueB
@115913  very disappointed in @115911 customer service.  I've been with T-Mobile for almost 15 years and customer service is bad. | @117837 @115913 You deserve the very best. Click on my pic https://t.co/Mww69Rzn7a to send me a DM so I can turn this around for you. *AshleyNelson
"@115911, I got your new slogan, for free: “The one bar carrier”. Instead of free Tuesdays, work on your network. @115913 @TMobileHelp. | @355404 @115913 Coverage is a top priority. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so we can chat about your experience. *AshleyNelson"
Going on week three (3) of my tmobile Tuesday app not working @115913 | @501397 @115913 You should be able to take part in all the fun. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115911 Thanks for the treats on #TMobileTuesdays but I'd love better service in Pearland even more. @115913. | @586381 @115913 Strong coverage is important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so we can discuss. *AshleyNelson
@115913 I been trying to get one of ur phones but the employees always trying to keep giving me hard time or rise the price so I got stuke with a metro | @586384 @115913 Let's get this resolved for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@TMobileHelp the photograph code for Walgreens does not work https://t.co/BzuJun6gen | @586396 Aw man! I totally want you to be able to get those prints. DM me. Let's take a look at this together. https://t.co/mG2aYYPAdA *AshleeCooper
"Your service sucks ass and I hope you lose customers @115714 | @586410 Oh no! We would love to change the way you feel about us. Please elaborate on the issues you've experienced, so we can assist. -SM"
"Guess who's the only one on the Metro North train right now that can't watch video, @115911 ? Fix your network on the Hudson line! | @586419 Uh oh! Let's get to the bottom of this Chilee. Send us a DM and we'll look into what's going on with your service in the area. *KananiB"
"Decide to leave @115911 after this refund nonsense. Which carrier is best? | @348478 We'd love to keep you on board with T-Mobile for sure! If your mind is made up, I can respect that... Is there an... https://t.co/tm5Mxxqqkz"
"Missed a call from my daughter in #ARMY boot camp cause the phone never rung on my end. @115714 #DangSprint #GotHerTextNotHerCall #Sad | @586430 ...... please send us a DM, so that we can be able to have a further look into the issues your device is having due to making calls? -TC"
"Missed a call from my daughter in #ARMY boot camp cause the phone never rung on my end. @115714 #DangSprint #GotHerTextNotHerCall #Sad | @586430 Oh No! We truly understand how frustrating it can be missing calls, especially those types of calls which are important. Can you........ -TC"
"So @115913  is it normal for your customer service agents to call customers at 6:14 am? And no, I didn't ask for a call. Ridiculous! | @408145 @115913 We only want to take great care of you and only during waking hours. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 gang 🤘🏽 https://t.co/lUksFjp8r0 | @586446 No respect there, smh. Anyway, let's take a look at that phone and get it replaced, Agelu! DM us, you know we're here for you. *JoanO"
"@115714  you guys really need to train your reps in the “finance” department on how to treat and speak with your customers. Not a good look | @586495 We do apologize, this concerns us. Customer service is one of our main priorities.  we can definitely provide feedback! DM us! -Maria Q"
"@115913 No reason for delay in Pixel 2 reward card #baitandswitch #justlikeacarrier #justlikeverizon #justlikeatt | @366322 @115913 We want to make sure all is going well with your promo, Brian. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115913 really upset with the lack of effective and focussed customer service. You company is not practising what you are preaching. | @586540 @115913 It's important for you to be taken care of and we've got your back. We've received your DM and will be replying momentarily. *MattLegleiter
"@TMobileHelp Is there any additional info you can provide? I just want to be at my residence tomorrow in case it arrives. Thanks! (2/2) | @586541 Sounds like it's ready to rock and ship out to you! Shoot me a DM, we can take a closer look! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 I have been a outstanding customer. Paying my entire bill amount always, with no defaults. Isint that enough to qualify for 0 down? | @586578 We certainly appreciate that! If you are referring to the iPhone X, credit and tenure come into play as well. Sho... https://t.co/9wyRK7YHf9"
"@115913 my cellphone service sucks big time. My wife and I decided to switch over to T-Mobile from Metro PCS also when we switched over we got the T-Mobile REVVLE phone because it was a cheap and cool phone but all we get is bad service, dropped calls and slow internet speed. | @586579 @115913 We want to make sure you're getting the best service possible, Roberto. Pls DM us what's going on and where https://t.co/cuEwtd2epS *DanKing"
"@115913 @TMobileHelp tmobile iphone is shipped way too fast, i cannot return the old one within time.! | @362519 We've got your DM's & responded. Thanks so much for your patience, Hen. We look forward to chatting. https://t.co/EdLkYIfmTn *MariahDaigle"
"Hey @115911, @115913-ordered an iPhone X on 10/28, the estimated ship date was 11/10-11/30. It suddenly changed to 12/1-12/20 now??? | @360623 @115913 We'll make sure to keep you updated on estimated shipping timframes. Check the T-Mobile App periodically for the latest estimates. *DanKing"
@115714 hurricane Maria hit more than 6 weeks ago and still no cell service for Puerto Rico. Where are you on this | @298771 Hey! We're working hard to get our towers back up and running. For more information and updates click here: https://t.co/lcWVtQ4Xv9 -CD
"@115911 I pre-ordered an iPhone X that’s supposed to arrive tomorrow. I get a phone call saying my order was canceled! WTF?!? | @459530 Let us get in there and take a closer look at your order, Michelle. Send us a DM and we can get more eyes on this for you. *JeremyJ"
"Just wasted ANOTHER 11 minutes of the day with customer support @sprintcare #nothingsolved | @550967 Please send us a Direct Message, so we can further assist you. -JE https://t.co/rMApsV8PQY"
"I had a phone interview and @115714 seriously sucks. Phone kept breaking up 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️ | @586613 This isn't the feedback we would like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 I need help in unlocking my iphone 6s which used to be on Sprint. | @586615 Thanks for contacting us! We will be glad to help you. Please, DM us for us to provide you with the best assistance. - OM"
"@115714 I need help in unlocking my iphone 6s which used to be on Sprint. | @586615 @115714 Thanks for the DM. However, we haven't been able to reply. Please, follow us to provide you with precise information. - OM"
@115714 customer service is really bad and unprofessional | @586616 Hello there! This is definitely not the type of feedback we like to hear! Can you please DM us so we can address any issues you have? -DD
"So over @115911 @TMobileHelp all this stuff i have to do to return a phone when they sent me the wrong phone to begin with! | @239081 Hello there!  We sure want to make the process accurate, smooth, and easy!  Send us a DM so we can do a better job for you! *BrettM"
"My service has been very insufferable as of late @115911 | @586618 This doesn't sound like the #UnCarrier experience you deserve, Kia. DM us and let's look into your location right away. *JamieK"
@115911 I will sue you guys for drafting money out of my acct when I cancel service | @586632 Let's get this squared away as quickly as possible. Send us a DM so that we may assist. *JasmineS
"@sprintcare worst customer service in the world.. have gotten the address wrong twice now, and my iPhone will be floating all over the place and not make it to its destination. Complete incompetence.. will never ever recommend sprint to anyone. | @586657 Hello Lori! We would be more then happy to address this issue and make sure you get your device. Please DM us so we can help! -DD"
"@TMobileHelp help! Bought Note 8 last week for $950, only to find you've lowered the price by $120 right after I bought it! | @586700 Hey really sorry to hear that, can you send me a DM through https://t.co/EyMABzAJlb. Would love to go over our options. :) *MiggyHerrera"
"It’s cute when @115911 pretends to care. https://t.co/cHZFBMT489 | @386460 We want to make sure you have all the specifics when it comes to your bill, please send us a DM! https://t.co/SJwp4xGJZL *TiannahReagor"
"Hey @115911 On the street one block from your retail store in downtown Oakland and zero bars. Really bad branding. Mgr says they know? | @586709 Hmmm, Carter. Keeping customers connected is super important so we'd like to know more. Please DM us so we can check this out. *WhitneyJ"
@TMobileHelp do you have a special about 2nd line with a note 8 included | @117687 We love promotions! Let's meet up and see what we have to make this a perfect fit for you! DM me here: https://t.co/4tHjtOQM3E *LaurenChan
@115714 where they would rather hang up on a customer then try to defend their terrible service. I dont blame them. Worst company in the USA | @586711 This concerns us! Can you pls elaborate on what's happening? Our team is here to help w/ any concerns or issues you may be experiencing. -NL
"@115911 will take all your money and offer you the worst customer service I've ever seen. Don't sign up with them!! | @460531 @115911 Sounds like we've some work to do for you Linda. Send me a DM, I'd be happy to address this for you. https://t.co/hzjqSun5Lf *TreBrewbaker"
"@TMobileHelp @139105 @115913 What a joke, I submitted rebate for  Pixel 2 XL and was denied for a non qualifying device #FAIL https://t.co/s2LQQ9F86S | @272232 @115913 It's super important to us that you receive all promos you qualify for. Please DM so we can help: https://t.co/cuEwtd2epS *DanKing"
@139703 I’ve had an unsatisfactory experience with about 5 of your representatives | @427768 @139703 We strive for world class customer service and want to do everything we can to help. We'll be meeting you back in DM ASAP. *DanKing
@TMobileHelp helped me determine the exact reason and status that helped me find clarity without being confused! Keep up the good work! | @126183 We're so glad you got the help you needed! Shoot me a DM here https://t.co/jAb1JkOMRy  if you need any further assistance! *AngieShaw
"@115911 @115913 I'm tired of hearing complaints from family about your poor coverage in N Granby, CT. I'm switching back to VZW | @459998 @115913 We don't want to see you go, Jim. Please DM us what you're seeing and where so we can help: https://t.co/cuEwtd2epS *DanKing"
@115714 hello if I preorder the      iPhone X today.  When will I receive it ? | @367736 Hello Joel! The date can vary depending on size and color. You can find shipping information on https://t.co/Pba3eoloAB order.
@115913 T-Mobile does a great job with lying to your customers | @586814 @115913 We love our customers and want to make sure all is well. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@115913 not impressed so far. Everyone saying nice things but no action. Even store number is not working number | @586540 @115913 My team is truly here to work for you. I'll meet you back in DM, and we'll continue towards a resolution together. *AlexGill"
"@TMobileHelp sure u asked a thousand times, but when the X shipping?????? | @564610 That is the question of the hour! I'd love to take a closer look into your order, DM me! https://t.co/GXcACu8dxr *JustinPhillips"
@sprintcare is TRASH!!! Been on the phone with sub par tech support since 1130 this morning. Missing out on money. | @586891 Hey! Thanks for reaching out to us. We'll be happy to look into this issue for you. Please Shoot us a Dm. -AS
"Enjoying my new #KeyOne by @238462 on the @115714 network | @586898 We're glad to hear it. If you ever have any questions or anything you're curious about, just let us know. We're here for you. - JM"
WHY DO I EVEN BOTHER WITH @115714 I HAVE BEEN HUNG UP ON AGAIN FOR THE THIRD TIME. 2 AND A HALF HOURS WORTH OF CALLS. THIS IS SO ANNOYING | @586914 I hate to hear you are going though that!  It is NEVER okay for one of our customers to be hung up on!  PM us and we can help you here.
"@115714 YO WTF IS UP WITH YALL ?! WHY DO I NOT HAVE SIGNAL/INTERNET SIGNAL ANYWHERE?!?!?! | @586916 Hi there, We definitely want you to have amazing signal everywhere! Shoot us a DM with the zip code so we can take a look into the area -SH"
"Trying to pay for iPhone X with a CC with a different billing address than the billing address on the account! 4x and counting @115913 https://t.co/sMIforg6io | @586923 @115913 We absolutely want to get this all sorted out for you, Chris. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Was wondering if I could get an estimate on my delivery (order: S036640252). It's been ""shipped"" for days, but no tracking. | @422215 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
@116447 - we are still waiting on the Calling Plus features for the Galaxy note 8 and it id freezing sometimes. Come on C.E.O | @342475 We apologize for the inconvenience. Please stay tuned to https://t.co/jynCKmEl7R for any new updates. Team @116447 https://t.co/m0rrK4i9lO
Payed my bill not even a week ago and I've already used up 85% of my high speed ? Fuck you @115714 | @586952 Hi there! I would like to review your account and look into that for you. Would you please give me the chance to do so? Send me a DM. - LP
@TMobileHelp Reporting coverage issues at Queensboro Plaza @844 station — a major outdoor elevated subway hub https://t.co/wK9mSj5LaD | @355818 Thank you for that feedback Alan! Please send me a DM so I may assist you and get a few more details. https://t.co/hBbPBuzTo1 *EdBatangan
"Damn you can at least multitask with METRO... or CRICKET.... hell even Boost Mobile!!! | @587024 This feature is on our roadmap but we have not announced a timeframe, network updates are in progress to improve LTE coverage/capacity -VS"
"Damn you can at least multitask with METRO... or CRICKET.... hell even Boost Mobile!!! | @587024 Hello! We apologize! Simultaneous Voice & Data on a phone is available when connected to Wi-Fi, and at times on Sprint's data networks. -VS"
"@115911 @115913 pain&drain! Hours of phone calls and bank issues. What’s going on TMobile, I hope this can get a response from the top! | @453215 @115913 I truly want a resolution for you on this, Tracey. We're on this; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"So, I guess that was just to make yourselves look good, huh? Crickets over here... @115911 https://t.co/mP6X5Ixfn4 | @130534 Not at all! I hope you're getting our messages and know we got you covered on this! We will be responding in DM! *JonathanMacInnes"
"*gets payment confirmation 20 minutes after submitting payment 4 times* panic immediately sets in.... @115911 app is triddddidash | @587059 We certainly don't want that being the case, Mitch. DM us here to confirm your payment and to make sure everything is accurate. *ValerieP"
"@115913 is there a way to have your top customer service manager call me. I been a member for over 8 years and frustarted with T-Mobile | @587060 @115913 You're in the right place, Michael. We're John's Social Media team and we're on this. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Im gonna visit @115725 today too. #Sprint $15 for ech phone just cuz we OWN it. They suggstd we start new leases..how wasteful! @sprintcare | @237743 Hi there, this is concerns me and I will hate to lose you. Please send us a Direct Message, so that we can further assist you. -MC"
"@115911 sent me a defective v30, bs'd me about the return and then LOST IT. Now refusing to refund. What a disgrace of a company. EVERY single thing is like pulling teeth with these people. Fucking robbers. | @462221 Hi George! I'm all about clear expectations so I want to make sure we get this right. DM us so we can check this out for you! *WhitneyJ"
@TMobileHelp what's going on with your service in NYC? Customer service says 72 hours till it's fixed! | @587082 I definitely don't want you to wait that long or longer!! Shoot me a DM and let's figure this out! https://t.co/NMvRntQYM5 *SarahPearson
"@115714 another terrible customer srv experience. 15 yrs of loyalty, got hung up on twice. Getting old that loyalty loses to new cstmrs.💩 | @587154 Each and every customer of ours is important to us!  I apologize you were hung up on that is NEVER an okay way to treat our customers!"
.@115911 has without a doubt the worst web services of any large corporation I've ever dealt  @TMobileHelp @115913 https://t.co/Qa8btAPXpN | @587171 @115913 Accessing the web is really important for billing. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115913 spent 2 hours and 6 reps trying to reactivate my iPad Pro with your service.  None of the reps could solve my sim problem. | @587211 @115913 I want to get this fully resolved for you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115911 not such a great experience changing carriers took 2.5 hours and still screwed it up. | @586540 @115911 Receiving a rebate is a necessity. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so we can get this resolved. *AshleyNelson
"@115913 why aren’t your stores getting the iPhone X on release day, no stores around me are going to have any in stock | @587233 @115913 Getting a phone on launch day is exciting. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so we can chat. *AshleyNelson"
@TMobileHelp can you help with a change of responsibility | @587245 Hello Ian to take a look at your account and see what options we have for you in regards to the Change of Respons... https://t.co/a4jA0GJoEr
My iPhone X has a label created ready to ship I AM SOOOOO EXCITED @115911 you finally got one of my orders RIGHT | @119244 Yay! So glad the wait is almost over! We hope you enjoy your new iPhone! Please send a DM if you need assistance with setup ! ;) *ZachReyes
I really hate when I get told the wrong information from @115911 customer service. 🙄😒 #getItTogether | @587272 Oh dang! What info are you looking for? I want to make sure you get a correct reply. DM us here and we'll check this out. *ValerieP
Could someone from @TMobileHelp assist with processing my @115911 Advantage™ Reward Card redemptions? | @553475 I'd be more than happy to help you with your Rewards Card Redemption! Send me a DM so I can help. https://t.co/D4NKjg57yo *SultanGardezy
"@158861 I got a V30+ through @115714 last week, do I qualify for the Google Daydream promotion? | @587283 Hey Cody - Thanks for reaching out. Due to character limitation please send us a Direct Message so we can provide the necessary info. -KD"
@TMobileHelp I’m missing the game because the network is too slow !! FYI https://t.co/3kPBKJ1D8B | @587302 Most important game that has been played all year! Let's fix this for you ASAP! Send me a DM >>> https://t.co/W3cyuk6dh9 *DebiChavarria
"@115911 is a scam. I was going to sign up with one of their sales ppl who I canceled with the next day and yet they still try and bill me! | @587307 Hey Devin, thanks for letting us know. Send us a DM so we can ensure you're only getting billed for the usage that you had with us *ChanneyT"
I literally have one bar in my house smh @115911 | @587314 Hey Fresco! Send us a DM and we'll take a look at what's going on :) We'll make sure you're getting the best experience! *ChanneyT
"@115714 what am I paying 100 a month for? I get the shittiest service, if any!! | @125913 Your post brought me great concern. I'll like to check on the coverage for you, DM me providing your ZIP and nearest cross street! - AW"
i called cusotomer service and all they can do is give me $30 credit @115913 @TMobileHelp. | @150485 @115913 I absolutely want to get to the bottom of this and straighten out your account. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp 

I need to activate cell spot
No T-Mobile coverage in 75024 zip- worst | @587377 Hi there. Poor coverage is not acceptable and I will help you get your cellspot up to fix that! :) Send me a DM and I am on it *DaveL"
"So, uh, @115911 why are you so slow right now. Come back to me, baby. #HurricaneMaria #GoogleFiberPlease | @448923 Esteban, let's get those speeds back up for you! Shoot us a DM with some details about what's going on & we'll get to work. *TerriL"
"@TMobileHelp Help! My dog ate IMEI label on my Pixel 2 box! I've got receipts, phone (luckily) etc, how can I still get promo w/o box pic? | @587389 Oh no that's not a good thing at all! No worries though, send me a DM and I can take a look :) https://t.co/cT5PtR2FvO *KaiLavendar"
"@115913 when you send a customer a broken phone they shouldn't have to jump through hoops to return it. | @587400 @115913 We want this process to be as smooth as possible for you, Andrew. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 @TMobileHelp I need some help. My mother's phone is not working the way it should. | @400769 @115913 We're always here for you, Jesse and we want your mom's phone up and running. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @TMobileHelp Don't you think this is a little bit extreme on throttling connections?  #TMobile #slowservice https://t.co/iLHm3bYdAH | @587403 Hey there,
 I would love to take a look at that speed problem for you. Please DM me and we will take a look at wh... https://t.co/1remfyhWhm"
@115913 ok. After using MetroPCS riding on TMobile's network I think it's time to go full magenta. Does TMobile do no contract monthly? | @587458 @115913 We sure do. Prepaid or no credit are both options. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115714 your service is trash https://t.co/ODi5jbJT93 | @587462 This is deeply troubling and certainly not the feedback we want from a valued customer. Please send us a DM to further assist you! - AW
"Pretty sure I am going to switch from @115714 to @115911 or @115725 whichever carrier has the best deal is where I'm going. | @587494 Thank you for reaching out to us. How can we assist you. Please send us a Direct Message, so that we can further assist you. -KJ"
"@793-Mobile vs @115714 #WeWontStop #Omaha https://t.co/FRyLlJlS6p | @587495 Wow, what's going on? We want to help you. -AF"
WHY is the LTE network at O'Hare so horrible? Dead spots all over. I can't do anything on my phone. @115714 | @587496 Let's check on that services for you. Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY
@116447 Hey Idiota. How many times me n my mother have to request a no contract phone to be shutoff? #startpoppinsuits what caliber? | @207325 Please allow us to turn this experience around for you. Please follow and DM us with more information. Team @116447
@TMobileHelp Is this deal still going on? https://t.co/3TejM6EHVY | @587512 I'll be sure to get you the best deal for your $! DM me and I'll get to work! https://t.co/ajg0boXCWT *TanyaFalandysz
Everytime i go to @115911 the employees are rude & extremely pushy. I always feel like I’m being judged and disrespected. I hate it | @328463 You should never feel that way Jacqueline. Our job is to provide and treat you the best. Please DM us and tell us more. *KaeW
".@115911 having mysterious ""internal issues"" and tons of accounts are not working. They are paid NOT to have ""internal issues"". Damn. | @448298 We're committed to ensuring your service is working how it should! Meet us back in DM and we can keep working together! *KyleVesely"
Made the switch to @115911 goodbye @115714 | @167435 WOOT! Congrats on joining the #UnCarrier! If you had any questions about anything you can ask us here! https://t.co/znHA9pL0mM *BrendanLee
@TMobileHelp on my iPhone I can’t switch to the LTE setting for data | @158665 Totally not cool! Send me a quick DM & let me see if I can get that straightened out for you! *AlexKimbrell https://t.co/GefRnVHVqu
"@115714 why cant i track my phone using my number like everyone else can!?! And i have nov 3rd delivery date! https://t.co/ufeclhr1SE | @398581 Hey Carly! You can track your order here: https://t.co/l13eStvC56. You'll need your order ID. If you're having issues, let us know. - RC"
#RussellCellular @115725 cust. service horrible. No managers on staff - lies 2 customers  - 😡😡😡Should switch to @115911 or @115714!! | @587615 Hi there! We'd love to have you as part of the sprint family. We currently have great promotions for new customers. DM us for more info. -DC https://t.co/rMApsV8PQY
"My tweets aren’t loading right now. 🙄 Thanks, @115714 | @587618 Hey!  We see hat you're having slow data. We don't want you to have problems. Please, DM us, so we can further assist you. - DA https://t.co/rMApsV8PQY"
"My tweets aren’t loading right now. 🙄 Thanks, @115714 | @587618 @115714 Please, follow us ad DM us your address so we can verify the coverage in your area. - DA https://t.co/rMApsV8PQY"
"@115913 hijacking 'Not Found' websites/subdomains to show sponsored search results? #NotCool I don't expect this from an ""Un-carrier"" https://t.co/OSxZUQJmiu | @587662 @115913 Being able to access the site is important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@sprintcare Extremely slow data for 2 days now. Can't load pics or videos, some websites can't even open. Overland Park KS | @587687 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115911 @TMobileHelp I wasted my entire afternoon and evening talking to you guys and the problem is unsolved. Didn’t even do homework... | @587697 We can totally check things out and get it solved out for you, friend! DM me https://t.co/P5ACUoCEw4 I got your back!:) *ChasityScanlanSevao"
"@sprintcare Is it possible to just get an apple watch and service with sprint? Without a phone line? Can you finance the watch? | @587721 Hey Joe! Thanks for reaching out to us. Unfortunately, we don't have any plans forthe Apple Watch at the moment. Stay tuned for updates! -MK"
"@sprintcare #sprintrip south Lawrence, ks tower https://t.co/mxlPBQuwBn | @587738 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
hey @115911 I restarted my phone and all of a sudden I've used 4.5mb of my data for November? It's only the first??? Explain? @TMobileHelp | @587768 Whoa - let's get this checked out ASAP! Send me a DM & I'll take a closer look at this for you! *AlexKimbrell https://t.co/GefRnVHVqu
"No service for 3 hours WTFFFFFF @115714 Yup that’s a definite yessss.. I’m switching companies ASAP ‼️ | @587824 Hi there! We'd definitely like to take a look into this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115911 no response | @450412 We’re here for you! Just replied to your DMs, click here: https://t.co/xKrpoFD6ya and you’ll get back to that chat! Tysm! *ColleenLicudine"
"No @115714 I will not pay this 700$+ phone bill until you deduct the total of my old I phone that was returned to you 🤦🏽‍♀️😡 | @587829 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"good night to everyone except @TMobileHelp bc they haven't responded to my DM& I was trying to buy an apple watch but I'm not trying to call | @427005 Hi there, I am more than happy to help. Meet me back in the DM's and let's get this resolved! https://t.co/lo6HrLTstT *SimranKaur"
@sprintcare any idea when service will be restored. | @587851 Hey Sly! We'd like to review this for you. Please follow us and send us Direct Message with a brief description of your issue. - RC https://t.co/rMApsV8PQY
"@115913 I convinced my fam to switch to T Mobile if the broken Sherman Oaks tower is fixed. No T Mobile reception here rn. Any idea? Thx | @587948 @115913 We'd love to check out the area with you, Sam. Shoot a DM our way when you have some time to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913, I’m so disappointed in my @115911 experience. I’m returning my new Apple Watch out of principle. 😡👎🏼 #UnPromisesCarrier | @190105 Hey, Jordan! I can see that we were chatting in DM. I've gone ahead and sent you a message. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115714 $15 a month to lease a phone for new customers and $40 a month for the same phone for CURRENT customers...so much for loyalty | @587978 We also have great promotions for our loyal customers. Please, send us a DM to properly provide you with all the info you need. -LR. https://t.co/rMApsV8PQY"
"@115913 I have 2 more Note 8's shipping out today, dont sent it to me. Customer service at store much better, they speak english | @531525 @115913 Let's get to the bottom of this. Send me a DM with some more details so we can help https://t.co/PUCbqyZK4U *RachaelTansey"
@TMobileHelp hi I have an iPhone 6s and every time I travel international I always have no service.. and others with the same phone do | @355802 Not good! Let's make sure your account is set up to take full advantage of what T-Mobile offers; DM me: https://t.co/rIZzKwKb2m *KurtMartin
"@115911 @115913 if you run a business DO NOT GET digits! Very janky, missed too many important calls because of it. #digits #TMobile | @588053 @115913 We want to make sure you're getting all of your calls. Please send us a DM so we can look into this with you! *CassyFitzgerald"
"@115913 still no info on my account for shipping smfh. First come first serve is looking less likely to be true 😡😡 | @124343 @115913 I’m here to help with your order, I’ll meet you in DM so we can take a closer look https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911 my phone has said shipped all week... but hasn’t moved...🤔 | @588096 It will be to you before you know it. If after the estimated shipping dates your phone still hasn't moved,  reach out to us. *KaeW"
I hate sprint stupid ass service. @115714 where tf is all my signal fam ?? | @588100 Greetings! Having reliable service at all times is very important. How long have this been happening? Send us a DM informing us as such. -HS
"@115911 @TMobileHelp no service in Hong Kong. Standard provider 3HK rejects connection. Several of us having same issue on Android and iOS | @588102 Oh no! Let's figure out what's going on and get you connected. Send me a DM  https://t.co/so3NREySxr, so we can get started. *ChrisScott"
Thanks @115911 @TMobileHelp #loyal. Loving my service I just need an upgrade now!!! https://t.co/8FTA2zObck | @523642 Let's hook you up with a new phone then! I am all about #TeamiPhone! Send me a DM and let's chat. https://t.co/Mc0PtWxV6a *JoslynLajoie
"Unsatisfied and disappointed with @115911 after 8 long yrs i was mishandled 3x by representatives when attempting to preorder the IPhoneX. | @588142 We want only for you to receive the best customer service, b/c we know how important it is Ron. DM us if you are still interested. *KaeW"
"@115913 I’m a employee with T-Mobile and I gotta say your the best CEO out there but I do have issues with my phone service where I live | @588149 @115913 Hey, Garrett! Let's make sure you're getting the best service available. DM me, so we can help. https://t.co/ZxXpYRedaq *NicholasTomchik"
"I swear, I love @115911, but there are way too many incompetent customer service reps on their end. Absolutely frustrating. Smh 🤦🏽‍♂️ | @588178 We want to make sure we jump in and get you squared away. Shoot us a DM with what we can do to assist, so we can dig right into this. *JPL"
"@TMobileHelp so what happens for those of us who were not able to use the PE promo today? It's been a mess | @537437 Hey Christine, we appreciate you being patience. Shoot me a DM https://t.co/zMHlDmwgGJ so we can go over it together. =) *VictorianLang"
"@115714 is pissing me off. Giving my number away to someone else type of shit is that 🙄🖕🏽 | @588243 Something doesn't sound right, can you tell me if you changed your phone number? YP"
Hey @18872 why is my internet speed 6down\1up when I pay for 10down\2up in Radford? @115714 #Shentel #speedtest | @553899 We would love to look into that for you. Shoot us a DM for further assistance :) - WR
"@115913 Sent letter re plans for complaints, lawsuit, emailed by Aika Aguilar but never called me back. Will complain and sue, I guess! | @588253 @115913 Hey there, Rodney. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp experiencing T-Mobile service issues on my phone in downtown NYC. Are there any issues going on right now? | @506239 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSu5uTH *TreBrewbaker"
@115911  Customer Satisfaction call?All he was interested in was getting an answer from me & going to the next call - no real interest ugh | @588269 Are you referring to a survey call Kay? *JasmineS
"@TMobileHelp I suspect fraud has occurred on my account. Been on hold forever. Don’t want to talk to foreign CSA. Please help. | @213425 Hey Max, we take your account security seriously! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@tmobilehelp @115913 I returned a defective phone and have not gotten my refund in over 23 days. Support is useless. Paid close to 900. | @588499 @115913 That's a large chunk of money, Tracy! Please send us a DM so we can review the status of your refund https://t.co/PUCbqyZK4U *RachaelTansey"
@116447 here's hoping a merger brings better service. 24 hours no phone service no help. @sprintcare sucks. No honest answers. | @129669 This is not what we want to hear! Pls give Team @116447 the opportunity to fix. Send us a DM so we can turn it around! https://t.co/HbxWLhoEr7
@115913 tmobile cust ser is a joke reactivated lines in error then make you jump through hoops to resolve 20+ min on phone noresolution | @550986 @115913 Hey! I want your experience to be smooth and I'd love to work with you toward a solution. Send us a DM https://t.co/3sF8qpf2nx *AlissaFast
"@124218 when will #Sprint get the #HTCu11Plus? & what colors will it get? Or will the unlocked version work on @115714 network? | @460010 At this time we do not have the HTC U11+, what we have available is the HTC u11. What you can do is keep update on our Sprint news room. -MC"
"@115913 Wish I didn’t hv 2 @ U 2 get service I deserve, but I still haven’t been credited for my iPhone trade-in from 2016. Pls hlp? | @588705 @115913 Hey! That's a long time to be waiting on a trade in. Let's check this out together. Send us a DM. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp how can I report a dead zone in Downtown Denver? | @369730 Oh goodness! Thank you for letting us know. Please send me a DM so I can get the details. https://t.co/98fTbXON7k *HeatherPeterson
"Thanks to a less than caring supervisor @115911 who doesn't value my 14yrs of loyality, I'm switching to @115714. #canyouhearthatnow https://t.co/9daKnSVBr8 | @588730 Hi Cassondra! We definitely appreciate that kind of loyalty and don't want to see you go! DM us! We want to make this right! *WhitneyJ"
"I’m tired of this slow @115714 network!!! 😡 can’t wait till my contract is over going to @115725 I heard good things. | @588781 Hello Carl, we are sorry if it's caused you any inconvenience. May we try some trouble shooting steps to get you better connectivity?"
"@TMobileHelp please stop using UPS, they do not update the freaking status of your order!!! Very very upsetting | @405409 Hey Ray, Thank you so much for reaching out to T-Force today! Can I get you to DM me so that I can see what is going on! :) *KatherineN"
"@115913 @125652 We’re completely without communication with Cuba. SMS are blocked by TMobile and calls does not work either | @322259 @115913 We're here for you, Eddy. Please DM us what happens when you try and place a call there so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115714 y’all service suck so bad I can’t even get service in certain places of my own damn house | @588860 Glad to hear from you. Please send us a DM, with your cross street address and ZIP. We would like to check the coverage in your area. -DS"
iPhone X coming in tomorrow but I won’t be home till Monday... thanks to @115911 I don’t need to sit outside the Apple store for hours 🙏🏼 https://t.co/kZybGn49Ol | @588862 YEESSSSS!! That's so awesome! Your iPhone X will be in your hands before you know it! T-Force is here if you need anything! :) *JoshHenegar
@115913 dnng u need to get TMobile working first | @588900 @115913 Having service where you need it is key. Are you with T-Mobile right now? DM us so we can help: https://t.co/cuEwtd2epS *DanKing
"Outraged @115911 bought an aristo YESTERDAY. It's defective,  burning hot,  can't pick up. They want $50 restocking fee. #NFW | @588914 Your safety is our highest concert so this is super serious, Bari. Please send us a DM so we can get you some answers ASAP! *WhitneyJ"
"@115913 customer service line sucks! About to regret going back to @115911, took 7 people to get a simple transaction done 🤦🏻‍♀️ | @588915 @115913 Hey! I'd love to work with you to turn this experience around. Send me a DM so I can get started. https://t.co/3sF8qpf2nx *AlissaFast"
@tmobilehelp @115913 Could you please ship my IPhone X? I ordered it on October 27. | @123876 @115913 Hi! New phones are exciting to receive and we'd love to check out your status! DM us https://t.co/3sF8qpf2nx *AlissaFast
"I'm so done with @115911 and @115858. My phone just deleted ALL my text messages and I had SOOOO many important documents and pictures 🤦🏻‍♀️ | @588962 No, we're here for you! Losing phone info is a bummer! Thankfully, with the cloud, you can recover. DM us & we'll gladly assist! *WhitneyJ"
@TMobileHelp I just bought my note 8 a few days ago and the price dropped 120.... do I have to return and rebuy to get the new price? | @588964 Hey great question! Can you go ahead and send me a DM through here please https://t.co/EyMABzAJlb I would love to help! *MiggyHerrera
"@115913 
WHY IS THERE A 20 MINUTE WAIT FIR CUSTOMER SERVICE????
My time is valuable. While I wait in hold I do not get paid | @455875 @115913 Thanks so much for your patience, Aaron. We're here for you and would be happy to help as well. DM us: https://t.co/cuEwtd2epS *DanKing"
@115913 will and/ or does T-Mobile have special rates for Military Veterans? | @588973 @115913 Hey! Check out this page: https://t.co/I3V05tQHrU for all the details! DM us if you have additional questions. *AlissaFast
"@sprintcare 
How about this, examine and fix the issues creating a problem with your LTE service in Louisville KY. Thanks. https://t.co/lhi8o5f6Ei | @455282 In order for us to take a look at the area we're going to need the ZIP code as point of reference for further investigations. DM us. - KP"
"@115913 @115911 @tmobilehelp Preordered the iPhoneX. There was a problem. Told the problem was solved, but now I'm told no order. ???? | @436889 @115913 Hey Ted! I'm here for you and would love to get to the bottom of this. Send us a DM. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp does the downpayment for the x take off total of phone? | @365431 Hey great question, can you send me a DM https://t.co/EyMABzAJlb I would love to answer any and every question! :) *MiggyHerrera"
"@115913 @TMobileHelp Like many, I've been a customer for years with T-Mobile, but one thing I dont like is being lied too. | @589022 @115913 We totally agree with you, LC. Please DM us what happened. We want to turn this around for you: https://t.co/cuEwtd2epS *DanKing"
"No comment perhaps it time 2re-evaluate my contract vs service
I pay way too much $ to b left on hold like throw away customers
@115913 https://t.co/lvA1xHVsWw | @455875 @115913 Your time is valuable and we are here to help! I just sent a reply to your DM and will meet you back there. *CassyFitzgerald"
"@115913 I'm on At&t why should I switch to T-Mobile? What you got for me? | @589101 @115913 We'd love to have you, Laura! Check out some of our awesome deals and offers here: https://t.co/p6mO5INt1p. *MikeRice"
"@115911 Giving out wrong info and when I try fix it, I can't because TForce reps can't stay long enough to complete a converstaion | @589104 @115911 Jubin, we know it's important that you have all the most accurate info. Can you send us a DM so we can talk and take care of you? *TerriL"
"@sprintcare how can I tell who is an authorized user on my account? Need to know who can pick up the iPhone X from the apple store tomorrow | @433222 Hello, Ryan thank you for letting us know about your concern. Please send us a Direct Message, so that we can further assist you. - JS"
@115913 Is it true T mobile Time Square your flagship store will have no iPhoneX models in stock? I just left the store. | @589170 @115913 We truly want to make sure that all those who pre-ordered get their device ASAP. Stock in stores may be delayed for that. *MikeRice
@115714 @sprintcare @AppleSupport How is it I can send/receive txt on iPhone from this 1 person n not on my iPad ? I keep getting an error | @198019 We'd be more than happy to assist you with this issue. Can you please let us know what was the error message that you received. -AA
@TMobileHelp Absolutely sick every single T-mobile interaction being lied too. EVERY SINGLE ONE. #WorstCompanyEver | @464117 We want you feeling the #MagentaLove - we're all about #Resolution here so please send a DM: https://t.co/jGtdfLsVbg *ErikaHoleman
"5 yrs with @115911  NEVER buying phone from you again. $20 warranty fee got me a used #revvl replacement that's also broken? Nope. | @589221 Say what?! That's totally not cool Melanie, you deserve a properly working device in fantastic condition. DM us a... https://t.co/pCFaptr46G"
@115913 I I am an employee and your Salem call center is there a way that you or one of your staff could send me an email | @589233 @115913 We're here for you and would be happy to help. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"Even though I requested to have my phone sent to the ups store, @115714 failed to do that. Hope I actually receive this phone. | @402505 Hey Alexis, we do understand how depressing this issue can be, click this link for more info https://t.co/RDgqxv7W9w on your device. -LR"
"@115911 lies so much about Thier coverage. #ripoff. Smh | @589256 Hey Dann, we're proud of our network and we want you to have a flawless experience with us! What's going on? DM us to let us know! *TerriL"
"@115913 need help w/ ur offshore acts cust svc peeps how many x do i repeat info only to get shoved back into your automated system? | @589266 @115913 We only want the best possible experience for you, Michelle. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp  I was with y'all for 6+ years.I left because of absolutely horrible customer on the phone AND in the local stores in Fresno | @459528 I'm sorry you had a poor experience and would love to win you back! Is there anything I can do to be your #MagentaHero today!? *XavierH
@TMobileHelp Hello! I have an issue with an EIP that I paid off recently. Could I please get some help? :) | @589324 I'd be happy to help you out with that EIP. Lets bring some clarity to the situation. Can you send me a DM so I can help out? *XavierH
. @115911 luv ya but got text offer from u of free iPhone upgrade. I call & you lay out down payment/pay plan. Was it spam?  #NotFreeIfFee | @589325 Hey Uncle Tony! It's important to us you have a flawless upgrade experience with us. Let's talk about this more - send us a DM! *TerriL
@115913 @115911 why no bill credit when I bought the Samsung Note 8 for $950 from you and now you sell it $820! :( Support told me no! | @589351 @115913 I want to ensure that you are taken care of. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so we can chat. *AshleyNelson
".@sprintcare I have had the worst customer service in all my history with sprint after being with you all since 2000. | @589390 Hi! This isn't the type of experience we'd like our customers to have. Please, follow us and DM so that we can further assist you. - DA https://t.co/rMApsV8PQY"
@115911 I did note 8 bogo. 6 weeks later no rebate. After 3 calls I am told I did not qualify? WTF? Take back your 📱 and give me my💰 | @465364 Hey James! I want to take a look at that promo enrollment with you!  Meet you in the message thread! https://t.co/EBkVSbXyIs *LauraBeasley
"Thanks @115911 You won't let me cancel an account that has no contract or change account details, thanks... | @589407 Hey Rahul, we're here for you and we wouldn't want to keep you from doing what you want from your account! Send us a DM! *TerriL"
"Not me but my aunt from dumber #verizon https://t.co/nkXIPnSHvZ | @448926 Awesome! You've reached RockStar John! Ready to Rock things out for you!

Allow me to review this thread of messa... https://t.co/82PqhgjIkJ"
"@115911 hi t-force, @115714 release a list detailing which of their stores will have the iphone X today, where is your list?🤔😪 | @331262 Hi Benitez, we encourage you to pre-order your iPhone X to guarantee you get a new phone ASAP! Send us a DM and we can assist. *TerriL"
"I don’t think these @TMobileHelp CSR’s understand the huge #securityflaw I just uncovered | @128958 Scott, I definitely want to make sure we look into this and do everything we can to fix this! Send me a DM and I ... https://t.co/jBRCQxvtwM"
"@115714 How people preorder the iPhone X on the 28 or 31 and they getting theirs tomorrow but I have to wait till the 14... ughh #sprint | @116169 We would be delighted to assist you with this! Please send us a DM, so we can further provide you with all the necessary information. -GP."
@115714 and y’all better not cut my shit off for comin at y’all head 🌽 🌽 | @589450 (2/2) Do you have issues in one or multiple locations? How long have you been having issues? - WR
@115714 and y’all better not cut my shit off for comin at y’all head 🌽 🌽 | @589450 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
@115714 >>I'M A NEW CUSTOMER & I am VERY UPSET!!! Please contact me>>> NORTH HOLLYWOOD CA LOCATION on Vineland Abe | @242205 Sounds like you need my expertise! Would mind discussing your issue in DM? I'd help get you the answers you're looking for! -MM https://t.co/rMApsV8PQY
@115911 @AppleSupport my wife just upgraded to an iPhone 8 and is now having issues with getting and sending text messages to people | @279594 Hey there! We would love to look into this for her! Send us a DM with some more info! *MelindaR
Absolute worst experience ever with @TMobileHelp got transferred to like 5 different people who knew absolutely nothing. Regretting switchin | @589488 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@TMobileHelp I absolutely hate this service, I have been unable to resolve my issue. I'm considering taking my business to Verizon | @589489 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
@TMobileHelp Did the deal for the pixel 2 end? I just got my phone today and I ordered on Oct 4th... | @589495 The Pixel promo has ended already but we'll look into your options. Send us a DM and we'll assist you there Chris! 😊 *HeatherSaenz
"@115911 instead of giving out BR promo cards, how about you fix your own website & improve service https://t.co/SAriw7eMPq | @589499 Hey Artemis, what are you wanting to do on our site?! We're happy to assist right here! Send us a DM and we can get to work. *TerriL"
"@TMobileHelp is your app down because I would like to pay my phone bill? https://t.co/ObBAt9bwsM | @589554 Hi there, buddy! I understand how important it is to you to make sure your bill is paid. Send me a DM and I will be happy to help. *FaisselD"
@115911 @TMobileHelp y'all gonna have iphone X's in stock in stores tomorrow or what's the plan? | @589561 Hiya and thank you for reaching out to me here at T-Force. Shoot me a DM and we'll look into this buddy.  https://t.co/SvegsScy1n *KimM
@TMobileHelp Hi dince my phone doesn't support 4G network on your network but it does on #AT&T Plz let me know procedure to port | @589567 Hiya and thank you for reaching out to T-Force. Shoot me a DM and we'll get this sorted for you. #HereForYou. https://t.co/SvegsScy1n *KimM
#sprint they lied to to me when I was a fateful customer for three years without a single lateness. Treated me like shit yo! | @466039 I'd like the opportunity to intervene in the issue you're having. Feel free 2 send us a DM & I'll be happy to work with u. -ResolutionSup DC
"Yo @117543 why are you guys lying on your coverage map about speeds? Been like this ever since I switched in Feb 2014. Really should fix that to be accurate. ""User generated"" I'm probably the only guy who tests in this location and I've always gotten these types of speeds. https://t.co/K1wuLQoVqT | @589680 @117543 We've got your back when it comes to getting the connection you need. DM for the right solution. https://t.co/plE6XCdHhz *CharlesOpacki"
@115911 @TMobileHelp @115913 after 9 years of being a customer I have received the worst customer service ever! | @589684 @115913 A long time customer like yourself deserves only the best service. DM me so we can turn this around. https://t.co/plE6XCdHhz *CharlesOpacki
"@TMobileHelp Why if I want to join the iPhone Upgrade Program TMobile is the only carrier I need to visit the Apple Store in person? | @589748 Hi, Alex here to help! Jeff, can you do me a quick favor and send us a DM so we can look into further details for you? Thanks. *AlexI"
@115714 I miss when you valued existing customers. 😑 | @589783 We value all our customers here at Sprint. Seems like something wrong. What's going on? Send us a DM informing us as such. Sprint cares! -HS
@115913 @TMobileHelp Just had similar issue @ store. Came to get phone & watch & being told issue with EIP. please HELP! Still @ store | @589784 @115913 We want to make sure your upgrades go smoothly. Send us a DM so I can help out right away. https://t.co/plE6XCdHhz *CharlesOpacki
@115911 @TMobileHelp does this email mean I will be one of the 1st people to  own a IPhone X? My order was made the first day of preorders. https://t.co/XE85K2O2Hb | @123876 Bet you're excited! Order status can be found on MyT-Mobile or we can check for you in DM! https://t.co/PUCbqyZK4U *RachaelTansey
"@TMobileHelp can I return a phone you sent that I did not order to a store | @531525 Hey Philip, devices must be returned in the way they were purchased. I'll meet you back in DM to discuss our options. *RachaelTansey"
@115913 @TMobileHelp Seems like close account or don't get watch is only choice. I want both. Why is this a problem? #badservice | @589784 @115913 We're here to make sure you get the devices you need. I've sent a DM and will meet you there to continue assisting. *CharlesOpacki
@115911 do stores open early at all for launch day? | @589797 Stores will open at regular times. Check out store locations near you by following this link: https://t.co/PiPSI4hjzv *JonPorter
@115913 AT&T is offering BOGO iPhone 8. Does T-Mobile offer this promotion so I can stay with ... https://t.co/pae1D45fRN | @589811 @115913 I’d be happy to go over our current offers with you. Please send a DM my way for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913  I called and talked to several people in the phillipines and have gotten no where, was told to go back to the store,they'll | @467517 @115913 I’m here to help you with your phone purchase. Please send a DM my way to get started. https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115913  Hello Ive purchased a note 5, I received the phone and I started transferring my information,no s pen,called CS and was told to | @467517 @115913 We want to make sure your getting everything that comes with your phone. DM us for help https://t.co/Et1Fu7xZtb *BarbPelotte"
I fuckin hate this phone. @115911 eat a dick. Fuck y’all | @589841 Whoa! That's not how we want you to feel! Please send over a DM and allow us to further assist! We are here to help! *BrookeK
"@TMobileHelp I’m trying to pay my bill but both my TMobile and the TMobile aren’t allowing me to do so | @589848 Never fear, T-Force is here! When not rescuing kittens from trees, we're helping you too. DM us for help *AmandaT https://t.co/1HZJ2IDkGK"
"Hey @115911 @115913 instead of opening more stores maybe you should build more towers. Just a thought #ineverhaveservice | @589870 @115913 Hey! We'd love to make sure you're getting the best service. Please DM us, so we can take a look. https://t.co/ZxXpYRedaq *NicholasTomchik"
@115913 I really need your help in clearing up an issue.  I have been trying to get this fixed for a year and getting nowhere. | @464740 @115913 We're definitely here to make sure your account is in top notch condition. I'll meet you back in DM shortly to help out. *CharlesOpacki
I use 2 NEVER have 2 look at my @115911 #bill BUT now I do! This is insane! 😡 @TMobileHelp better fix this ASAP! @115913 | @187841 @115913 Hey! We see your DMs and are working to respond. I appreciate your patience! https://t.co/ZxXpYRedaq *NicholasTomchik
#WTF It’s launch day & @115714 stores in NY don’t have any #iPhoneX phones in stock. This is some bullshit! #NotGood #ThisIsBullshit @115858 | @589883 We advice that you visit the link provided to check with the other stores to confirm if the device is in stock  https://t.co/X1DpDgk1EU. -AV
"@115911 @115913 I was advised by employee that they had 5 iPhone X in yesterday. Just spent 2h in line to find they dont have any :// | @589938 @115913 Due to the popularity of the pre-order, store inventory will be limited for some time. We're always ready to help you order one! *MikeRice"
"Yo how long does it take to process an order ??? @115911 I need updated info on my iPhone | @469882 @115911 Sorry for the delay, thank you for your patience.  Could you please either provide me with a tracking number or i... https://t.co/w4k5G9jwMI"
"@115714 how do I find out if im eligible for an upgrade!? | @589976 Hi there, Roy! U can visit this link to check ur upgrade eligibility https://t.co/jkR2vpxK4N. Feel free to reach out 4 anything further. -NL"
"@115911 please adopt a policy of requiring a signature for all phone deliveries, one upset customer today, the story is too long to tell | @272963 Hi Damon, This sounds like a serious matter so we've got to get this resolved. Please send us a DM so we can look into this ASAP. *WhitneyJ"
@115913 Spent 1 hr trying to give a payment and was told 5 different stories on why payment was not processed. I thought all businesses wanted payment for services. Why are your customer care staff having issues taking payment? | @589978 @115913 Thank you so much! Let me take a look and see whats going on. I definitely want to get to the bottom of this for you!! *SamanthaHowell
I'm so fuckin fed up wit y'all bullshit ass customer service/ support @115911 🖕🏾🖕🏾 | @589981 Hi Laci! I'm all about clear expectations and delivering so I want to make sure that we get this right! DM us so we can assist! *WhitneyJ
@115714 @sprintcare Why am I paying you for service outages? https://t.co/pVT36lwnsH | @458793 Goodness! I definitely will make sure that it gets sorted out. How long have this been happening? Send us a DM informing us as such. -HS
@TMobileHelp I got a new iPhone and it hasn't ported my number over. I can't make calls without it going right to customer support? why? | @590045 Hey Dave! Yay for the new phone! We can definitely look into this for you! Shoot us a DM and we'll get started right away! *WhitneyJ
@115913 I would like to place a complaint about one of the managers in T-Mobile who thought it was okay to scream at me and hang up. | @532581 @115913 Your experience is everything to me and this is unacceptable. Please DM me with more details. https://t.co/lH0SH5fy2m *MikeRice
"@115913 @TMobileHelp 14 year customer, who's being treated VERY unfairly#need MANAGEMENT assistance ASAP#CS is USELESS#THANK YOU! | @590077 @115913 We're here for you, Carl and I only want the best possible experience for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp I have t-mobile and I'm in Alma Michigan and AT&T comes up on my phone https://t.co/CbJqwiJRtM | @125458 Hey there Tim! Please send us a DM and we can make sure you are getting your promos and can go over anything else you like! *KatherynA
@115911 How is it that I received $100 in charges in one minute before shutting off my data? https://t.co/c8IIuebweg | @590084 Hey John! Billing is super important to me too so I want to get you some answers. DM us so we can check this out for you! *WhitneyJ
@TMobileHelp Any chance I could get information on where the iPhone X will be available in store | @393350 Thanks for reaching out to T-Force.  We're all super excited for the iPhone X launch!!  Send us a DM and we can talk in detail. *JeffreyN
"@115913 Cancelling Pixel 2 promo before Pixel 2 orders catch up is #Carrier. Almost brought 3 loyal customers but you scared them off! | @590154 @115913 We absolutely want to explore all our options here, David. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Your service is getting worse by the minute. Time to jump ship | @266225 That something we definitely don't want to hear. Send me a DM, to see what options we have to better your service... https://t.co/AJqMWyBYEI"
@115913 What are you playing at sir? All the stores are open early yet none got phones in stock. | @590161 @115913 The pre-order was super popular and store inventory may be limited with some time before stock is available. *MikeRice
"I had to Sprint my ass right on over to that Verizon store 😩😆 
@115714 I’m sorry, it just ain’t working out...... @115725 wassup big head? | @590180 Hey! What's going on?  We'd hate to see you go! Please send us a DM to assist. We'd be awaiting your response. - EG https://t.co/rMApsV8PQY"
"@115714 When Will The S8, S8+ & Note 8 Will Have Video Call Feature? 🙄🤔 | @590181 Hey! We currently do not have an estimated time when this feature will b available. We are however working 2 resolve this inconvenience. -NL"
@115911 service has to improve drastically or I'm out of here | @590206 Hey Ed! We're all about amazing coverage so we've got to deliver! Please DM us so we can check out what you're experiencing! *WhitneyJ
@sprintcare curious to know why I’m being charged the $30 activated fee when I ordered my phone it said it was being waived 🤔 | @590212 We'd love to look into this for you. Send us a DM lets see what we can do. -CW
.@sprintcare 4G LTE is no longer working near the address of 7183 Opportunity Rd in San Diego was awesome 3 weeks ago now non existent | @590213 We'd love to look into this further for you. Send us a DM lets investigate. -CW
"Another @115714 store experience, another obscenely long wait for no reason while employees socialize and take care of administrative tasks | @590215 Wow, that’s terrible. Have you been able to assist you in the end? Please send us a Direct Message, so that we can further assist - MJ"
"@115714 he sprint can you please give me the logic behind why only with sprint you can’t surf the web and be on a call at the same time? | @590216 •V30+
•X charge

Samsung
•Galaxy◦J7 Perx (SM-J727P)
◦S8
◦S8+"
"@115714 he sprint can you please give me the logic behind why only with sprint you can’t surf the web and be on a call at the same time? | @590216 Below is a list of devices that are currently available for our calling plus services.
LG
•G6
•Stylo 3 (LS-777)"
@115714 he sprint can you please give me the logic behind why only with sprint you can’t surf the web and be on a call at the same time? | @590216 We are currently working to have this feature updated to the network.
@115714 he sprint can you please give me the logic behind why only with sprint you can’t surf the web and be on a call at the same time? | @590216 Hello. We understand that surfing the web and talking on your device is a very important feature.
"@SprintCare Last rep I spoke said she couldn’t find my case number & very rude. I recorded it this time because this is out of control! | @590217 Hello Anne, what is the case for? You mentioned you've been working on it since 2014?"
"@115714 Has there been an issue with the network in Dallas? Sporadic Texts failing, no bars, no LTE, no internet connection. | @590222 Hey Kristine, we hate to hear that, can you DM us a near address so we can investigate please? -CDE"
"Dear @115714,

These past 3 years w/ u have been very frustrating, as your representatives are always respectful, knowledgeable, & friendly. | @553182 We saw your tweet. What's going on? Please send us a Direct Message, so that we can further assist you. -SD"
@sprintcare issues with s8? | @590227 Hello there. What issues are you having with your S8 device? Please let us know. -KW
@sprintcare I’m getting emails saying I have an account with you. I don’t. Why? | @590229 Please send us a DM and follow us so we can assist. -KG
Need some help with a port-in @TMobileHelp | @200659 Caleb! Send a DM our way and I'm on it! https://t.co/senzStoecA *HillaryTurner
"@TMobileHelp hi. I bought a line that was meant to be in use for a month, the unlimited at 50$, how do I extend this subscription? | @442844 We would be happy to look into extending that for you! Click here to send me a DM https://t.co/6eZrWJ9PIa *JustinRhodes"
"Good morning @115913 you customer reps messed up my pre-order on the 26th, now what? not cool at all. 💩 | @590252 @115913 We're here for you in Facebook or Twitter. DM us here if you'd like to work with us here. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 help me.i left @115911 for AT&T and hate! Help me! | @590276 @115913 Let's dive in and check out our options to bring you back, Richard! Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"If you want to experience world's poorest customer service...just call @115911 . Never have I had such an experience with a company before. One would think tweeting @115913 will make a difference... dont even waste your time | @469472 @115913 We're happy to call and take care of things Clive, I'm reaching out in DM in just a second to give you some info on this. *MattLegleiter"
"@sprintcare Hi, where can we report a bug regarding Google Play billing?  Can you have someone from the Google Play billing team contact me. | @590323 I don’t have the answer to that off-hand, but I will find it. Let me do some research. Send us a DM, so that we can further assist you. - MJ"
"@115913 my iPhone x was lost during shipping. Can I get replacement please? | @175990 @115913 We're here for you, Mohammed and we'll get to the bottom of this. We'll respond in DM shortly for you! *MikeRice"
"Leave it to @115911 @TMobileHelp to completely lie to me 😢 @115913 | @590370 @115913 We always want to be upfront and honest with you, Louis. We're here for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Hey @115913 @TMobileHelp - did Pixel 2 offer end? I was about to go to store today to make the switch even though my Pixel 2 is not in | @135514 @115913 We always want the best possible deal for you, Marlon. Please DM us and we'll explore all options. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Even though you know the ios11 is crappy you attempt to force me to keep a phone that doesn’t work! #ineedanewcarrier #upset | @225719 #TForceToTheRescue !! I'm here for you, Tanesia. DM me, and we can see what options we have for you. Thanks again! *JoshHenegar"
"@115714 If I do the 1year promo,do I still qualify for the Clean Slate offer? | @590460 Thank you for reaching out to us today. However, unfortunately you would be unable to get the two offers only one can be chosen. -AV"
"I'm curious if anybody else with an #LGV20 is having #ghosting or #imageretention problems?
@118302 @115714 
Images burnt into my screen. | @590461 Hi, please allow us to look into this for you. Can you send us DM elaborating on the issue that you having with your device? -AV"
"@115913 - T-Mobile I'm breaking up with you. Longtime customer - 2 days, 3 reps still no help linking Netflix. Total incompetence. | @590463 @115913 I'm on this, Erin and want to sort this all out for you. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @TMobileHelp @115913 thanks to stamping ur logo on ur boxes and making them targets my iPhone X was stolen at @115817 station 😡😡😡😡 | @553777 @115913 Oh no! I absolutely want to dive in and get this sorted out for you, Jai. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 @115911 I've had the worst promotion process ever. You guys need to help me, resolve and expedite this | @590512 @115913 I want to get this all sorted out for you, Gabriel. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"Waiting for a @115714 live chat specialist and they’ve said “We apologize for the delay. Thank you for your patience.” 7 times in 5 minutes. | @590521 Hi there! It sometimes takes longer than expected cause of the high chat volume. Can you send me a DM, so we can assist you? - LP"
"@sprintcare tweeting from a laptop because my LG G6 says ""No service"" - tried configuring & everything. Nothing is working. Orlando, Fl | @590528 Hey there, I saw your post are you having issues with your service. Shoot me a DM so that we can look into this. We are here to help. -IB"
"@TMobileHelp I'm worried...still waiting on SSI disability decision from atty. No income since Sept '16. No loans for bills available for me | @590539 Yikes! We definitely don't want you to worry! Shoot me a DM, so we can chat about options! https://t.co/s9b5I4qxPp *JamiePitcher"
"If I’m not on WiFi there’s no point in having a phone. No matter where I go. Fuck u guys @115714 | @590559 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
@sprintcare standing at the Westwood location for the last 21 min. and no one can find my iPhone X. #pissed | @381040 I appreciate your concern to receive that wonderful device Lisa & assure you the agents there will do their best to assist you. Sprint -MM
"@115911 @115913 did T mobile still have Pixel 2 deal ? | @590623 @115913 The Pixel 2 promotion ended on 11/02/2017, but you can check out all of our amazing offers currently available here: https://t.co/aIZPWLwowe. https://t.co/EdLkYIfmTn *MariahDaigle"
"Switched from @115725 to @115911 and seriously considering switching back. Nowhere near as clear. Dropped calls, bad connection. | @175780 Hi Ryan! We don't want any doubts on #TeamMagenta! We've got to get this right, ASAP! DM us so we can check this out for you! *WhitneyJ"
"How do customers who ordered it DAYS after I ordered mine have there’s before me and mines hasn’t even shipped yet @115911 smh 👎🏽 | @405284 Hi Jay! Deliveries and stock vary with each location. If you'd like, we can take a closer look at your order! DM us, let's chat! *WhitneyJ"
@sprintcare any word on Samsung Note 8 calling plus update? | @590631 Greetings! The Samsung Galaxy Note 8 is not eligible to enable the calling. Click here https://t.co/cu4V0zubYX to learn more. -HS
"@sprintcare @115714 I am tired of have bill that for a phone that I turned in. Also #convergentOutsourcing has been sending me info. | @590648 Hey Nadir, we'll like to look into this issue for you. Please DM us let's take a look into your account to further assist! - AW"
"@115911 customer service.told me that the possible reason to not getting my iPhone8 shipped is because the iPhone X 😐 really. | @590694 Whoa, Eric! Please send us a DM and allow us to take a closer look for you! We want to make sure you get your dev... https://t.co/tLiIOY3tBY"
Sprint is a joke. Why do y'all NOT have the iPhones in. Y'all are losing. Y'all are suppose to have them in store by TODAY @115714 | @590706 You can call Telesales at 844.529.6714 or visit https://t.co/0qT1rLBLtN to order the iPhone X and have it shipped to your home. -GS
"@TMobileHelp I can send texts, but I'm not receiving any. I have a Samsung Galaxy On5. How can I fix this problem? Help! | @477035 Hello Nicholas, we want to make sure you receive the best service possible.  Please send us a dm to better assist you :) *DyanaOrtiz"
"@115913 your network coverage area sucks at my house.  and many other places too.  Canton, Ohio | @590708 @115913 Hey there, Hunter!  We're all about keeping you connected.  DM us and let's chat Canton. https://t.co/7kiBsQoVoU *AdamBailey"
"@115913 I'm considering switching from @ATT because I'm tired of the discount ""shell game."" Is @115911 the right place to go? Thoughts? | @590718 @115913 We definitely are! We'd love to have you on Team Magenta; check out some of our current offers here: https://t.co/p6mO5INt1p. *MikeRice"
"@sprintcare Why are there no deals for a continued customer with sprint? | @491170 Glad to hear from you. Not all promotions work for every customer's account. Send us a DM, so that we can further assist you. - MJ"
@TMobileHelp any JOD offers on the iphone x? | @590760 Let's check it out for you :) Send a quick DM our way https://t.co/69dhFOUgl8 We'd love for you to have that awesome phone! *AmandaSansone
"@115913 please help me. Intervene. | @433187 @115913 We're here for you, Babette and we'll explore every option. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @TMobileHelp @115913 just had the worst experience with T-Mobile. Your customer service in Idaho is terrible!!! | @203656 @115913 I only want the best possible experience for you, Richard. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp whats going on with your website i cant log into my account | @444459 Hey! That's not the experience we want you to have! When you get a chance, shoot us a DM and we will be more than happy to help. :) *JoAnnaH"
"Super fast connection @115911 @TMobileHelp #itneverworkswhentravel https://t.co/cA7mv6O7i9 | @590781 Hey there, thanks for reaching out to us, today! Shoot me a DM if you have a specific question! https://t.co/ATjBsB3har *KristiJaxx"
"@115911 SMSes, LTE, and other carrier-related functionality are not working with my iPhone X. what should I do? | @590784 Worry not, Carlos, we're here to help. DM us, let's make sure everything's set up so you can start enjoying that iPhone X. *JoanO"
@116447 your customer retention ppl put me on hold for 15 mins when I asked 4 my acct # (knew I was leaving) @115725 not coming back | @590803 We hate to hear we are losing your business. Please send Team @116447 a DM if there is a concern we may assist you with. https://t.co/qbsj9Q26U0
"@115911 @TMobileHelp How long is the $300 off the iPhone X w/ eligible trade in going to last? | @416158 Hi Chris, no end date on the offer yet. Shoot us a DM if you'd like help with the offer though, we're here to help: https://t.co/jF5yH1FZgs"
"@115913 surprised there's no promos for long time T-Mo customers who want to return... don't have the $$$ for a new $1k phone. | @376023 @115913 We're always keeping it fresh with our offers, keep an eye on our newsroom for upcoming deals: https://t.co/Rs7ud2PYPg *TaylorBest"
@TMobileHelp Hi! I’m interested in trading in my iPhone 6+ for the $300 towards the iPhone 8+. Am I required to finance or can I pay full? | @590872 The $300 off is setup for finance. The $300 is applied back in monthly bill credits. Shoot us a DM if you want help getting setup. *SethH
Hmm.. any @115714 stores in the Houston area have iPhone X 256GB in stock? | @590902 Hi Shantrell. Here's a link https://t.co/X1DpDgk1EU for you to locate a Sprint retail store near you for details concerning your issue. -AC
do you guys have the iPhone X in stores? @115911 | @409649 Hi this is Ellen your Magenta Hero today!! Great question i can just imagine that you want the iPhone as soon as ... https://t.co/1J4OEIVyZR
@TMobileHelp why do I keep getting these random texts? I’m assuming they are spam https://t.co/16pZaH85Dg | @232933 We're just letting you know you're eligible to upgrade to the iPhone X! Give us a DM if you'd like more information :) *FabbyCeja
@TMobileHelp thanks for the free vudu code that didn't work! | @558328 We absolutely want to make sure you are getting your T-Mobile Tuesday goodies! Drop us a DM and we will get you covered! *KatherynA
@115911  shipped. Tomorrow delivery...I'm impressed https://t.co/MEIlmhqMFz | @430925 That's just how we roll! :) It just wouldn't be right to keep you waiting on a device as nice as the iPhone X! Enjoy! *JustinRhodes
"Go home @TMobileHelp , you're drunk. https://t.co/f7Vmp27ZLu | @585348 Oh wow! Talk about seeing the future! Send me a DM and let's take a look at this really quick! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@115913 @TMobileHelp frustrated with steps to get rebate 4 pxl2. submitted over 4x! 3x doesn't show up for tracking, then denied! #wtf | @591007 @115913 @115913 That's not how I want you to feel. Would love to work with you on a solution. We've got your DM and will reply ASAP *AlissaFast"
@116447 @sprintcare @115714 I am beyond upset-  NO resolve to my month long poor customer service issue + CHARGED for the month! | @591042 We will DM shortly with more information. -Team @116447
@115725 never been more disappointed with your customer service than I am right now! I hope @115714 can help me out with this | @591058 We would love for you to join our Sprint family. Please send us a Direct Message. We want speak with you. -MH
I have had @115714 for 2 months and already regret it | @591059 What is going on how can I help you. I am here for you. -FR
@TMobileHelp no signal in 00638 | @591063 Keep you connected is always our top priority. DM us so we can mark your case and look into your location. *JamieK
I switch to mint sim today that was probably a mistake because they use slowww @115911 LTE https://t.co/fJb748NLCK | @455879 Let's check into this. DM us. *GiselleM
"@TMobileHelp not sure you understand. For somebody to direct message you, you have to follow them. Until you follow me I cannot DM you. | @239165 Hi there! We've followed you, and you're all set. Plz click my profile below to send a DM: https://t.co/6NxKsl5RJm Thanks! :) *JoshHenegar"
@115911 @115913 Have fun dealing with AMEX you fucking thieves. You are a bunch of incompetent losers who can't do a simple thing like track a package. I can't wait to change service. | @462221 @115913 I truly want to reach a resolution for you and take care of you here. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
Such a horrible experience with @115911 @TMobileHelp @115913 | @459530 @115913 You're important to us and we are here to help you. Let's meet back in DM so we can continue to assist. *MattLegleiter
De todas las compañías de celular en #PuertoRico @125241 es la que aún no tiene señal en ningún lado!! | @591102 Entendemos su preocupación y estamos trabajando para restaurarlo. Puede dar clic aquí para ver el progreso: https://t.co/7hhimWv7PU . -CB
"@TMobileHelp Looks like you guys are finally offering a discount for the Note 8 :(  any way to get the difference? Had to give my 1st born | @591126 Hi @591126, you were among the first to get the NOTE 8.  That is awesome. I checked on your question and th... https://t.co/zJvZkqLidg"
@115911 @115913 not to mention that you'll be getting served for small claims court once you try and charge my bill for an eip on a phone I don't own. Seriously fuck @115911. | @462221 @115913 My offer to dive into this is a sincere one. I hope that you'll send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp @115911 I've got fake phone calls of people using names in my contacts to call me. How do I stop this? Third time this week | @591168 Let me sprinkle some #MagentaRazzleDazzle on this and see whats going on!  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy
"@115911 @115913 I have no life and am clearly pissed. I'll be at this all week if you fuckers persist. Find my phone and refund my money, or I'll fucking sue you and shit won't be funny. | @462221 @115913 We truly want a resolution for you here and we're ready and able to assist you. Reach out in DM anytime. https://t.co/lH0SH5fy2m *MikeRice"
"Can I get my shipping date for my phone or nah? @115714 | @591196 Hey Omari. Are you referring to the IPhone X? If so, please send us a private message so we can provide further assistance for you. -NJ"
@TMobileHelp thanks for shutting off my phone during a simple activation of a new sim xard | @591211 I've got your DM and I'll get to the bottom of what's going on! Look for my reply in just a moment! https://t.co/GfMqTm3Joc *LizRackliff
@115913 very disappointed in your customer service. Been lied and cheated to 4 times now. Will be taking my service to another carrier. | @462560 @115913 I truly don't want to see you go. We're here for you and want to turn this around. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@115714 How good is your cell service in 78945 area? 🤔 Cause @ATT isn't cutting it 😒 | @591215 Please send us a Direct Message with your nearest cross streets and ZIP code for us to review your coverage and further assist you. -JJ
"@115911 So disappointed in the service that I have received over the last year. Cancelling service and switching to ATT...farewell | @591249 Hi Blythe, We don't want to lose you! Reliable service is key and we get that! Please DM us so we can turn this around for you. *WhitneyJ"
@TMobileHelp or @AppleSupport please explain how I’ve used 12gbs and literally have nothing in my phone!?? This has been a prob since day 1 https://t.co/xzfezCHvPM | @256067 Whoa - let's get this checked out ASAP! Send me a DM & let me take a closer look for you today! *AlexKimbrell https://t.co/GefRnVHVqu
My reaction right now because I will have to now wait weeks for a new Phone because @115714 didn’t fix the error they made.😡 https://t.co/ygZvxz5r23 | @591250 Hello there! we don't want you to feel in this way. Please send us a DM with more details about the issue that you're experiencing. -JD
"@115911 did me so dirty. Used app to grab iPhoneX. Now they telling me I️ didn’t , even tho they charged me . 😳😳😳😳 | @591253 I'm with you! I need to know where my money is at all times so I want to assist! Please DM us so we can check this out for you! *WhitneyJ"
"Pretty sure my iPhone won't be here tomorrow since it's ""2nd Day Air"" from @sprintcare and it's still at it's origin scan, in a diff state | @427414 Find out the status of your order at https://t.co/hqOnhxrGCa. by entering the order number listed in your confirmation email. -CP"
"@115913 I know you probably won't respond to this but I'm asking for a PM about your company. I am a loyal customer and am being robbed | @591260 @115913 We're John's Executive Social Media team and we're here for you, Clay. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 @115911 Something has to be done with the customer service. Tired of being lied to about payments. I love your company but HELP | @591260 @115913 We're here for you, Clay and we're ready to dive into this for you. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
@115911 Looks like i’ll be leaving tmbile after almost 2 years . Horrible service and your customer service representatives are no better. | @591262 Hi Alize! We take this seriously! Great service & care are important to me so I want to assist. DM us so we can turn this around. *WhitneyJ
"@115913 this is shady business. I thought you were supposed to take TMobile into a transparent era. #shady #tmobilehell https://t.co/lfezrMUJD6 | @462701 @115913 Let's get to the bottom of your bill and account, Umair. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 worst customer support. very experienced workers. They can't guarantee me my replacement phone would be as good as the one I have. | @462833 Neil, we only want to provide you with the best support around. DM us and let's talk. We want to turn things around for you. *JamieK"
@115714 so wassup with this refurbished ass phone y’all sent me?🤔🤔 | @591353 Hey. Did you purchase a new device and receive this device in error? Send us a private message and let us know so we can further assist. -NJ
"@117543 another dropped call in this location. Can you tell me when this will stop? 
https://t.co/O2MQZ98ikK | @117542 @117543 We're here for you, John! Let's get to the bottom of this to make sure you have reliable service. DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 plays with my service like I never paid a bill in my life 😡 | @591371 Hey, this is such an unpleasant news to hear. What's going on with your service? Please DM us, let's check on the coverage for you! - AW"
I’ll probably end up switching back to  @ATT just to avoid paying the whole phone. Thanks. https://t.co/CKuhMiVL0S | @591374 Pricing is important and I want to look into this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"3/ @sprintcare I don't want to change my plan, especially as I was told twice I didn't have to. Please advise. | @591432 Hey James, please allow us to look into your situation. Follow us and send us a DM, so we can properly assist you. -  EH https://t.co/rMApsV8PQY"
@TMobileHelp I'm missing a lot of text messages on my S7. Help! | @456336 Oh no! Don’t worry; you are in good hands with your #Magenta heroes. Please send me a DM so we can see what is going on. *VanityPena
@115714 please get this lady off of my phone. She's not understanding English nor is she speaking it. I don't have time. Run me my money | @591440 Hey there! I'm sorry for the trouble. Can you please let me know what issue you need assistance with so I can further assist. -SH
"@115913 terrible experience trying to switch over from AT@T. No one seems willing to help. Disconnected twice with no call back. | @591445 @115913 We want this to be an awesome experience for you, Zack. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp DC area network issues? My phone won't connect at all. I've rebooted and reset network connections. | @591447 Not cool, Scarlet! Send me a DM & let your Magenta Expert take it from here! Chat w/ you soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
"So I get the message from ups that my X was delivered but I can’t get it til tomorrow? 🤦🏾‍♂️ fix it @sprintcare | @586058 We would like to have a better understanding of your situation. Please send us a Direct Message, so that we can further assist you. -JJ"
"Called local @115911 stores and zero #iPhoneX stock available tomorrow. Is that true for all stores @115913 | @439601 @115913 We prioritize pre-orders with our inventory, so it may be a bit until stores receives stock. We can definitely get an order going! *MikeRice"
"5. ...and then not even call. Or have the courtesy to contact me to change the confirmed date and time. @115911 | @211578 We truly do want to assist you Natasha, let's take a look at what happened and help you get to a resolution. Please send us a DM *KananiB"
"Little hard to pay my bill when this keeps happening @TMobileHelp the last rep was less than helpful. #SOS https://t.co/JwPP37jUck | @192312 I got your back here, friend! DM me here https://t.co/P5ACUoCEw4 and we can take care of this together. :) *ChasityScanlanSevao"
Looking to get bought out by @115911 from ATT. Bringing my 6s+ and wife's 7.  That unlimited data looks good. | @591498 Hey hey Aaron! #CarrierFreedom sounds right up your alley. https://t.co/lSnrOooTsp Send us a DM if you have any questions *ErikS
@TMobileHelp @115911 @115913 why can’t your customer service reps answer the question. Always redirecting it to a different subject.😤😤😤 | @117690 @115913 I want you to have the answers that you seek. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
Hey @115911 what can I do to leave @115714? Disappointed in their connectivity. Can never get service wherever I go. | @461281 Hey there! This is not the type of response we like to receive. Please send me DM so I can assist in having your issue at hand address. -SH
"@TMobileHelp @116602 how do i sign up for Netflix on us help | @591538 Let's see if you're set up for Netflix today. I just sent a DM your way, and I look forward to hearing back from you soon. *AlexGill"
@115911 @115913 iPhone X will be available in stores tomorrow? | @561224 @115913 Those who pre-ordered will have priority on inventory so it may be some time before stores have this awesome new device in stock. *MikeRice
"@TMobileHelp if y’all could fix the crappy download speeds along Highway 249 in Houston that’d be awesome! | @233114 Sure thing, J! I know exactly what you are talking about! Please send a DM to chat about ways to improve coverage on Hwy 249! *ZachReyes"
".@115714 Can I get a phone without all your bloatware!? Cant TS an app bcuz theres no way to uninstall it. Counting the days til I switch! | @440167 We are available to assist online, in store or over the phone!  You will need to DM us to help you with your personal account. -MB"
"@115911 @115913 My service has gotten worse since I’ve gotten it three years ago. What’s up guys? #tmobile I’m ready to go | @591577 @115913 We only want the best possible service for you, Alejandro. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 why are you a phone service option if the service doesn’t work | @591616 We would like an opportunity to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
@115913 can the simple choice customers also get unlimited data plan without increasing the monthly payment? @115911 @TMobileHelp | @591621 @115913 Let's dive in and make sure you're getting the best possible deal for the most benefits! Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115911 @115913 This does not explain why I was told that the release date isn’t till tomorrow https://t.co/E831acMxs8 | @364605 @115913 The release of the iPhone X is today, Nov 3, though store inventory may vary. DM us with any questions. https://t.co/lH0SH5fy2m *MikeRice"
.@sprintcare what the hell sprint?! WHY is my #iphonex not activating? This appears to be a common problem with your service! | @591647 We've sent you steps for activating your device via DM. Please visit https://t.co/XMUfyXnHqJ if you are needing additional assistance.
@115714 is so shitty omg 🤦🏽‍♀️ | @591652 Hearing this is so discombobulated. I'll like the opportunity to look into the coverage for you. DM us providing your ZIP! - AW
"Thinking about leave #Sprint. Who has good customer service? #cellphone | @591654 Oh no! Hey King, are you trying to leave us because of customer service? Please send us a DM, we would like to hear you out. Thank you. AL"
"@TMobileHelp am i eligible to upgrade to an iphone x and if so how much would it be? | @177239 Oh, I can't wait to get my hands on this new hotness! Please click https://t.co/IvLqMUwEUf to send me a DM.  I've got you! 👊🏼💪🏼 *Frank Maez"
"Dearest, lovely @TMobileHelp team: can someone help me out?  Finally got replacement for my busted screen phone & need to switch things over | @174847 Hey there! Your #MagentaFam Has you back can you follow this link https://t.co/oNhjmI1cTs and shoot me a DM? *VictoriaPollard"
@115913 @115911. Love you guys but service during #Astros parade in Houston nonexistent. What up? | @266611 @115913 I want the best possible service for you. Let's dive in and check this all out for you. https://t.co/lH0SH5fy2m *MikeRice
"@115913 @115911 @TMobileHelp these speeds are terrible at the AMC Streets of St. Charles in St. Charles MO I expected better. https://t.co/JhbwWJ6tRO | @591742 @115913 I want the best speeds for you, James. Let's dive in and check this out together; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Just switched.  Network is great.  However Sprint was far better at our home and at my daughter's work. What's the plan to fix? | @240681 We always want you to have the best connection possible, Robert. DM us so we can look into this further. https://t.co/Qz0L1xpZB7 *MikePerez"
Hats off to @115911 @TMobileHelp. Smoothest phone launch ever #iphonex | @216681 Well we should've figured it out by now right? LOL Thanks for the shout out!  Let me know if you need anything!! I've got you! *Frank Maez
@TMobileHelp can I return my old iPhone to a store or do I have to mail it? | @591766 Have no fear your #MagentaHero is here! Shoot me a DM and I will give you all the details! https://t.co/qF1oGJAQaV *Ashley Lingley
"@TMobileHelp hey i just got my X delivered, i’m on apple upgrade program, easy to activate with you guys? or do i need to go in to store? | @591089 Congrats on your new iPhone X! The program should be automatic. Pls send me a DM so we may review https://t.co/6JAtI8jAfO *RubenHernandez"
"@115714  heard sprint was going to start offering a $50 unlimited hotspot plan. Is this true? How about a stand alone hotspot deal too? | @591853 We are currently offering a $50 unlimited data plan to our hotspot devices, however an active phone line is needed on the account. - JF"
"@115990 @117735 @sprintcare @TMobileHelp @AppleSupport Some of my friends bought #iPhoneX. They work on you 4 major providers. 🍏🍎📱📲 | @399218 Good Afternoon, David, I hope you're having a fabulous weekend! Thank you kindly for taking the time out of your ... https://t.co/GkKhGLZAsl"
"@115714 always says you have at least two bars of LTE but then you open an app or safari and nothing loads.... | @591881 Hey, does this issue occur in one or multiple locations? DM us with the nearest cross streets & ZIP where you're affected. - NA"
@115911 hi! I’m a JOD customer do I have to put a down payment to upgrade to iPhone X? And what if I have the 256 GB iPhone 7 Plus? | @591884 Hey there! We'd have to take a closer look into your account to get you an accurate answer. DM us here so we can help out. *BlakeT
"@115714 why do you keep sending me offers and then tell me I’m not eligible https://t.co/KLylbyTKdF | @591893 ... on promotions. If it is that you would like for us to stop sending you these messages, we can place you on our do not contact list. -TC"
"@115714 why do you keep sending me offers and then tell me I’m not eligible https://t.co/KLylbyTKdF | @591893 We understand your frustration, however Sprint automatically sends these text messages when there are new promotions or updates... -TC"
"I don't get how I don't even have service at my fucking house @115714 | @591897 This is not the feedback we want to hear. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"I used to rave about tmobile & now I have billing issues every month & I'm getting the run around @115913 @TMobileHelp @115911 https://t.co/vzoS1NDKJT | @591900 @115913 Let's get to the bottom of this, Priscilla and sort out your bill. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"When @115714 tells me they have a network outage and has since Monday and they don't know when it'll be fixed.. THEN WHY AM I PAYING YOU?! | @126870 U can utilize our self service on Sprint zone app to get update. If you prefer, please send us a DM so that we can further assist you. -CP"
"@UPSHelp @AppleSupport @TMobileHelp worst service ever from ups.They just ruined my iphonex delivery due to their own mistake. Irresponsible https://t.co/tukSKwNtdU | @440842 Hi Yadab! Sorry to hear about your order getting held up!! Looks like UPS should have it from here, any T-Mobile questions? *LeshayBaker"
@115913 now the quotes have changed | @480308 @115913 I want you to get everything that you were offered. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
@TMobileHelp am i eligible to upgrade to the iphone x? and if so how much would it be? | @591938 I'd love to see about getting you into that awesome new #iPhoneX! Send me a DM and we'll take a look. :D https://t.co/Nec8mDWdEc *KarenHoth
@115714 service sucks... do not support Sprint | @591964 Hi there! This is not the customer experience we want you to have. What service issues you're having? -RL
"Bye @115714!! | @591967 Hi there, we would hate to see you leave as a customer I assure there something we can do to resolve your issue. Please shoot us a DM -SH"
"@125241 La señal en Hato Rey desapareció hoy ¿alguna noticia? | @591973 Muchas gracias por contactarnos. Por favor, envíenos un DM para ayudarle con esta situación. - LM"
Hey @18872 why is my internet speed 9down\1up when I pay for 10down\2up in Radford? @115714 #Shentel #speedtest | @553899 How long have you been having data issues? Does it happen in multiple locations? - WR
"Okay but is it gonna be free???@115911 https://t.co/snzzlhyZJs | @591974 We'd love to take a look at that for you, Curtis! I hear nothing but good things about this device!  DM us and we'll take a look! *WhitneyJ"
"If I was a millionaire. I’d personally start a campaign talking about how shitty my #sprint service is. Lord have mercy moe 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️ | @591981 Please send us a Direct Message, so that we can further assist you. CB"
@115911 @115913  how long until we get a more accurate ship date? 22 days is a big window of uncertainty 😥 https://t.co/dqwCyYd5ou | @130815 @115913 Knowing when you will receive your phone is key. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"I’m just tryna watch @117874 and my hotspot is slacking !!! 

@115911 what the hell !! | @592002 All jokes aside, send over a DM and let's get you back to streaming! *BrookeK"
@115911 you all need to reevaluate who you hire. Some of your representatives are idiots... | @592004 Oh my! What's going on? We certainly want to make sure you're getting a great experience. DM us with more details. *KeithM
"@TMobileHelp @115911 Couldnt log into my account all day, I wanted to check the address on my order, seems your system left out the floor # https://t.co/Ve3K1jhbPS | @472617 Pls send me a DM so we may review and resolve right away 💪👊👌 https://t.co/6JAtI8jAfO *RubenHernandez"
@115911 text me talking bout I can upgrade but when I go to ypgrade I’m illegible...which one is it fools? | @592049 Hey Ziggy! We'd love to look into your upgrade options with you so you can get yourself a new device! DM us so we can check it out. *BlakeT
"Just got the iPhone 8 plus last weekend, how the hell is @115911 gonna tell me I’m eligible to get the iPhone X? 🤔 | @592068 You've always got options on #TeamMagenta, David! Price may vary but we can check that out for you! DM us, let's chat about it! *WhitneyJ"
@125241 sigo sin señal en Las Piedras... ¿Que es lo que está pasando? | @592089 Aún presentamos averías y las estamos trabajando para reestablecer el servicio. Mira aquí las ya restauradas: https://t.co/9spCeEQiEf . - FZ
"@TMobileHelp you guys really need to work on efficiency when it comes to being attended 30 mins to pay a one bill | @592098 Hi, 
That's Definitely not the experience we want anyone to have. Please send us a DM so we can work on taking ca... https://t.co/mFQ2aM1POO"
No puede ser como que en 5 días ya se me van acabar mis 2 gigas si no veo videos 💔@118159 | @592162 ¡Saludos! Eso nos preocupa. Quisiéramos verificar su uso en nuestro sistema y así ver que está pasando. Por favor envíenos un DM. - AS.
"@115911 so one of your contractors at the Galleria in Taunton MA hung up on the customer care employee and won't add a line to my bill. | @592206 Well, we definitely want to throw some positive vibes on that experience! Let's see about getting that line added for you Emmy! *AntrisB"
"I got a text from @115911 that I'm eligible for an upgrade to #iPhoneX ! Yeah!  Until I go to the website and it says ""NOT!"". | @348783 I'd love to look into your upgrade options with you to see how you can get your hands on the iPhone X! DM us so we can help out. *BlakeT"
Wonder if a switch to @att or @115714 would best. Their costumers had tracking#s on Monday. It's clear a planned iPhone release is too much https://t.co/WlUFkY2Dka | @295925 We would love to have you become a part of the Sprint family! Here is a link to our most current promotions https://t.co/OLXF2ShjmN -Maria Q
@sprintcare lista actualizada de los lugare con señal | @398760 ¡Hola Luisstinger! Gracias por buscarnos. Si usted desea saber sobre la conexion acceda a este enlace https://t.co/9spCeEQiEf . - SS
"If I’m tweeting question marks in a box, I need to know. I’ll ask @TMobileHelp for a bill credit. Fuck that. | @592262 Thank you for reaching out to T-Force today! My name is Sarah and I will be your #magentamechanic Please follow t... https://t.co/sglLHagf5E"
@TMobileHelp are there any plans to expand band 12 to the Midland/Odessa TX area? new cust. having issues with reception inside buildings. | @592281 We are expanding coverage left and right.  Let's take a closer look for you. Send me a DM.  https://t.co/bZG3n7w6ik *AdrianAlbright
"@115911 30 mins, 2 phone numbers, 5 people and transferred 6 times,  wonderful, still no resolution. | @592285 Yikes Chris! Sounds like you need some help. DM us so we can get you the resolution you deserve. I'll be you Super Woman!! :-) *DanaT"
"if I️ don’t get my #iPhoneX today, I’m leaving @115714. @sprintcare do something for once. | @592315 If you have your order number that was sent to your email, you can check at https://t.co/RDgqxv7W9w for the status of your shipment"
"It’s sad that the trade-in value of my iPhone 6s is only $110 through @115911 and yet $210 through Apple! I don’t think that’s right / fair | @177578 We appreciate your feedback. We understand the offer isn't for everyone, but we're happy to review additional opt... https://t.co/x6sbDTJ8zm"
I hate @115911 they are giving me nonsense! I have to pay $500 to get the iPhone X @115913 | @592381 @115913 I want to ensure that you have all the details for an upgrade. Click https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"My new iPhone X is not activating please help!!! @sprintcare @115714 | @433429 Please send us a Direct Message, so that we can further assist you. We would really like to help with getting your issue resolved. -MH"
"@115911 #BadCustomerService #TmobileSucks #UnhappyCustomer 
Must Read, to anyone who is interested in T-Mobile!
https://t.co/7ZjD5okFXl https://t.co/MWZASbtgEO | @592384 We certainly want you to get the best price available for the device you want, Vicki. We can chat about options if you send us a DM. *JPL"
@115911 so my friend went to your contractor in Raynham MA (not Taunton). The rep wouldn't help and hung up on the customer care person. A manager ended up stepping in and doing what was needed. Not loving that rep AT ALL! | @592206 We appreciate you reaching out to us here. We'll need to gather a few details to better assist with your concerns... https://t.co/X3vrHKaRA6
"@115911 moto z2 force still only August 1 security patch? That's depressing come on. Still love you tho. | @592405 Hey Chris, it's important to us that you have the best experience with your device. Feel free to DM us if you want to chat :) *TerriL"
"@115714 so how is it fair that only new members get the 20,000 bonus points with the Sprint AAmilage membership? I’ve been w/Sprint for 9yrs | @476400 Hey there!  Thank you so much for the post today! What’s going on? Please send us a Direct Message, so that we can further assist you. -KJ"
"@sprintcare When you call for help, u sit for hours and tell you to chat online. When you try that, you get “no one is available try later” | @592421 Hey Scott, thank you for reaching out to us. Would you please send us a Private message so we can solve this issue? Thank you. Ange L"
"Hey @TMobileHelp, is the #Pixel2 half-off with new line offer still available? | @592465 Thank you for reaching out regarding the Pixel 2 Promotion! Please send a DM so we can discuss this further https://t.co/xKtJVNqc2V *DavidS"
Yo @115911 why you lying ? 🤔 @TMobileHelp https://t.co/gnSBVxm7ir | @474206 Oh no! Shoot us a quick DM so that we can get you updates on your new iPhone X Paul. Talk soon! https://t.co/ineZm1Lcy2 *AntoineWhite
"@TMobileHelp when will iPhone X be available in @115911 stores to buy as a walk-in, not preorder? | @592591 Hey Alex! It depends on each store's inventory, send me a DM here https://t.co/43NmJRbdQL for more details! Thank you :) *BrentHayashi"
Plz show me an explanation... @115913 https://t.co/GbhoEaO96O ..why we can't still get credit for buying 2 pixels and changing carriers? | @227770 @115913 Hey there Ana! I see that we've been working in DM with you. I will meet you back in there shortly. Thank you! *AshHebron
"my internet slow af, step up @115714 | @592630 We would like to review your coverage to further assist you please send us a Direct Message so that we can get the required information. -JJ"
@115913 I'm shopping around. TMobile sounds good but why I can not send unlimited SMS to my country?it's 2017. SMS limit is history | @592668 @115913 Sending messages is important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
Shout out to @115911 for playing me. 🙌🏼 | @427391 I care and want this to be 100% taken care of to your satisfaction.  I sent you a DM and look forward to your reply. *NevinBruce
@115990 why do you guys suck so much? shitty service & shitty sales reps at stores. thank you for wasting my time. @115714 here I come | @592696 We'd be more than happy to have you as a member of our Sprint Family. If you're interested you can go here https://t.co/9Jp7q8bedM . - JM
@115911 smoke and mirrors and their customer service is an absolute joke what a mistake!!!! empty magenta promises and horrible experience | @507097 Now that's not how we want your experience to end! We are more than happy to dig in and and help out and turn it around! DM us! *AntrisB
@115913 @115911 disappointed of your service | @477332 @115913 I want you to love your service. Click on my picture https://t.co/Mww69RQYvK to send me a DM so I can help. *AshleyNelson
"Its here in launch day @115911 You really got it right this time https://t.co/6L2XOzhXwb | @119244 What a beautiful phone!!!! <3 Enjoy it, and let us know if there's anything we can help with!! Have a great weekend. =D *LaurenWalker"
@TMobileHelp @115911 unacceptable customer service. | @592716 Making sure your interaction is #UnCarrier is our top priority. Send us a DM to further assist. https://t.co/ineZm1Lcy2 *AntoineWhite
Take that $140 Refund I been waiting for since October and wipe the dust that Verizon and AT&T leave you in @115911 | @348478 Oh no! Sorry to hear you feel that way we definitely want to make this right. Send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite
@115913 : I placed order for iPhone X at store. No one mentioned abt $20 & $6.99 additional charges. I hv cancelled my order bcoz of it. | @472393 @115913 I want to ensure that you have all the details. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115911 @115913 Customer service is so poor at night. Have to call multiple times to get help. Where are the good agents at night????? | @592836 @115913 We are fantastic and want to help. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115714 @sprintcare AMAZING experience with store mngr Craig Hunter at your Clifton,NJ store today. Cant say enough good things about him! | @592861 That's not what we want to hear! Please send us a DM with what happened and if you wanted to do something that day, please let us know. -LR. https://t.co/rMApsV8PQY"
@115714 y'all need to stop messing with my money 🙃 | @592868 This is not the kind of tweet we like to see. Please send us a DM with details of your issue and follow so that we can respond to you. -JR
@115913 y the deny https://t.co/8VGelxeo1m | @514355 @115913 We don’t tolerate this type of behavior and are actively investigating. We are also cooperating with law enforcement. *AshleyNelson
@115913 when ppl trade their phone for the X why you only given the ppl $155 and on top of that you given $7.50 every month for 24months | @411006 @115913 I want to ensure that you have all the details of this promotion. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"Life advice to everyone:

Don't switch to @115714. I regret it | @373945 We apologize for the inconvenience caused. That's not the way we want you to feel. Please follow and send us a DM to further assist. -GM."
"@sprintcare I got hung up on twice and asked to speak with a manger and got transfers back to the main menu now you closed🤔 | @592947 This isn't the type of customer service we strive to provide to our customers! Please send us a DM, let us change your perspective. -PB. https://t.co/rMApsV8PQY"
"@sprintcare Why is my phone not working? I can’t dial out and no calls are coming through. I just got a voicemail from 11pm NOW at 12 | @593009 Hi there, I would be happy to help. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
@115913 So after being promised my order would NOT be cancelled I just got a text that my order was cancelled? Should I leave @115911 ? | @593012 @115913 @115911 @115913 I want to look into this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"Is it possible my #iPhoneX is still out for delivery @115817 @TMobileHelp? Rep says delivery can happen b4 11:59pm but seems late?? | @427559 I'm not sure UPS works this late, but Lloyd Christmas wouldn't want me to say no chance! DM me! https://t.co/GXcACu8dxr *JustinPhillips"
@sprintcare having problems setting up my new phone to the sprint network | @593059 Hi! Are you attempting to activate your new device to an existing line on your account? Please send us a DM. -Resolution Sup. AD https://t.co/rMApsV8PQY
@115714 told me each time i️ called them/messaged with them that they would take care of my issue and every time they didn’t. #fail | @586914 This can't be good! What makes you feel this way? I'll be happy to help with any issues you may have encountered. -Resolution Sup. AD
@115714 @sprintcare yooo still no service after switching my SIM. We fix it tomorrow or I switch carriers. No local office | @432794 We understand how you feel. Let's have a look at this issue for you. Send us a DM so that we can get some more information from you. -KT
i cannot handle @115714 ‘s customer service anymore. i’m literally about to just switch phone companies. 😡 | @436503 Hi there! We would hate to see you leaving. Please follow and send us a DM to know what makes you feel this way and further assist you. -GM.
"The @115911 in marrero has the worst service ever , I’ve never seen such rude people | @593174 Hey Lynn, what seems to be going on? Send us a DM and we'll do our best to assist you through us here at T-Force :) *ChanneyT"
"@TMobileHelp I've sent a DM regarding enrolling in a premium protection plan for the iPhone X I received today. | @572428 First of all, please can you verify your account via the following link

 https://t.co/xKtJVNqc2V   

#MagentaMidnight #HereToHelp *DaleJ"
@115714   I'm on a trip overseas and can't log onto my account. And phone app sucks. My bill jumped up AGAIN. | @593212 Hi! Do you know if your account has enabled the service of Sprint Global Roaming? What happens when you try to log in to your account? -LR. https://t.co/rMApsV8PQY
@sprintcare Any plans to update your website/ ios app? Extremely aggravating being redirected /w multiple log in prompts when I change pages | @593225 Thank you very much for your feedback. We keep improving our website and app continuously in order to provide a better experience. -JA.
@115714 you suck:((( | @591059 Have a great Day! -FR
Me every fucking day i have @115714  https://t.co/fGMh8v1FdD | @593253 Wow! What has prompted those words? DM me letting us know what makes you feel this. We are here to help. -IB
"I returned something to @115714 over a month ago and they still can’t find it. I just want my money back. Thanks. 🙄 | @334143 Wow, that’s terrible. Send me a Direct Message, so that we can further assist you. -KJ"
"@115911 @115913 I LOVE T-MOBILE!!! How can I get some T-Mobile swag to show my support for team #magenta | @593280 @115913 Right on, Pat! Checkout https://t.co/bjPuexYdEC for all the available T-Mobile swag. *DanKing"
"@TMobileHelp when will the Alcatel Go Flip get security patches for CVE-2017-13077 and 
CVE-2017-1000251 | @593281 That's a great question! Check my profile and shoot us a quick DM! https://t.co/yNYYrES4h5 *ChrisTarbox"
"One hour 17 min on phone with @115911 and still no solution - time for a new  📱 provider, any tips? | @593282 We appreciate you sharing your experience with us here. We are more than happy to help. Please DM us, Meggie. *GiselleM"
@115913 Trying to find out where the iphone x is and CSR's are just blind transferring me. What am I supposed to do? Nobody will help me | @200402 @115913 You deserve to know the status of your delivery and what to expect. DM me so we can look into this. https://t.co/plE6XCdHhz *CharlesOpacki
@115913 can you assist me with getting my Pixel 2 rebate approved.Looks like they r not accepting receipts from Google's pop up in NYC. | @593306 @115913 I can help with that. We have a web site for you to submit for the offer. DM me to get started https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 TMobile has enjoyed profits of over 2 billion dollars, and yet I get slow or no service in parts of Greater Milwaukee. | @593312 @115913 Dealing with slow service when you need it is no fun. Let's figure this out, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@sprintcare So how come when I ordered my iPhone X the activation fee wasn’t waived but my friends did get waived. | @335666 Morning, please note we are not waiving upgrade fees for the iPhone X and as of 3rd Nov, 2017, we wouldn't be waiving any other device. - FS"
@115913 you keep tweeting how great @115911 but the last 10 hours is complete BS! Switching as soon as an @ATT opens! | @478596 @115913 We absolutely want to see you stick with us. I'll meet you back in DM shortly so we can find you a proper solution. *CharlesOpacki
@115911 all your reps saying “I wish I could help you and give you the iPhone X” we can all wish for things but they are not actions! 👎🏽 | @478596 We're determined to find a course of action for you. I've sent a DM and will meet you back there to continue helping out. *CharlesOpacki
"@115911 A mistake that happened on there end I'm now being charged over $600 for a returned phone!!! | @593360 Whoa, Tramaine! This is not the experience we want you to have! Please send us a DM and allow us to get to the bo... https://t.co/zWLGuWR9tI"
"@115913 When do you expect iphone x to be available in TMobile store for purchase? | @593363 @115913 This awesome new phone has already been released. For me details, send a DM my way and I'll help out. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115911 internet SUCKS SO BAD in my #Aurora, Colorado Service Area, that if I want decent internet access I have to pay @115900 for Wifi ! https://t.co/oI2nL5WxgR | @299595 Whoa! That's not a good experience! Please send us a DM and allow us to take a closer look for you! We're here to help! *BrookeK"
.@115913 Charging a new customer $25 for a SIM card is not #uncarrier. Terrible way to start the service. | @593372 @115913 We want your experience starting with us to be a positive one. DM me so we can help you out. https://t.co/plE6XCdHhz *CharlesOpacki
Hey @115913 what gives? https://t.co/yElh3n2FPw | @218899 @115913 Making sure everything is working properly while traveling is key. DM us and we'll look into this. https://t.co/plE6XCdHhz *CharlesOpacki
@TMobileHelp why did the pixel promo end so fast?? I ordered my pixel Oct 4th . Ship date is Dec 1st...I wanted to add .. We need time 😪 | @593386 Everything is limited time! There is always a great deal around the corner. DM if you need me! https://t.co/Mc0PtWxV6a *JoslynLajoie
Cmon @115913 you've gotta be kidding me. Buying a Intl Sim is the solution to slow data? This can't be real customer service. https://t.co/XSyFhqG5pC | @218899 @115913 We're dedicated to making sure you get the best options available to use your service. Message me and we can chat. *CharlesOpacki
"@115913 what's going on with the mobile app??? Mine has been saying experiencing trouble all morning. | @593422 @115913 Having access to your information when you need it is a must. DM me, we'll look into this together. https://t.co/plE6XCdHhz *CharlesOpacki"
"@TMobileHelp @115913 Now after all the inconvenience and poor customer service experience yesterday am getting text message to call only to be told that a member of the social media team cancelled my correct order. Am done with this shit. U all can keep your dam phone. | @469472 @115913 We want you have a world class experience every time. We see we've been working in DM, and we'll meet you there. *ShelbyMartin"
Dear @115913 I seek help with 5 serious Chicago dead spots that your social media team seems unable to escalate and rectify.  Thanks. | @579417 @115913 We're here to assist you with all concerns regarding your coverage. I've got your DM and will meet you there shortly. *CharlesOpacki
This shits getting out of hand @115913 #sendhelp https://t.co/7zZMYtdl7V | @218899 @115913 We've got your back when it comes to addressing your international connection. I've sent a DM and will meet you there. *CharlesOpacki
"@TMobileHelp  fatal fail. 🤔 Can't get texts, data, calls get sent to random strangers while in another country.. #TwilightZone #TMobile | @593530 Whoa! That doesn't sound right at all. Let's see what's going on here. DM me plz https://t.co/6NxKsl5RJm I got your back! *JoshHenegar"
"@115911 signing up with you guys,  do I have to pay anything up front for that? | @593595 Hi Andres! We would love to get you some great information and get you started! Please DM us, so we can take a look. *KimberlyG"
"@115911 @115913 You guys aren’t even doing anything to try to resolve the issue other than recreate my order | @470501 @115913 We truly want to do all that we can to fully assist you, Julian. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
"I preordered the iphone x on fri but the rep wrote wrong billing ad. Now I have to wait for dec because of your bad service  @TMobileHelp | @593639 We're super sorry to hear about this, please send me a DM and we'll look further into this! #HereToHelp
https://t.co/2AjMPFQ6Qm *EddieJ"
"@115911 I need the answers why tmobile CSR lied to me and activated 2 lines..its a rip off..I am going to the consumer court | @593640 We want to get to the bottom of this immediately. I see you've reached out to us privately, hang tight, we will be with you asap! *CedriaJ"
@TMobileHelp is there a network problem in the Atlanta area? | @593641 Hiya and thank you for reaching out to T-Force. Shoot me a DM and we'll get this sorted buddy. #GotYourBack  https://t.co/RiC0LfPNWh *KimM
@TMobileHelp looks like the E-sign documents aren't going through correctly. Might wanna look into that. | @245496 Hey Rudy. We definitely want your E-sign to be completed so you can receive your order. Can you send us a direct ... https://t.co/UlVoi7BgWA
"@115913 your customer service is ABYSMAL #tmobileFAIL | @593694 @115913 Your experience is everything to me, Daniel. Please DM us; we'll turn this around. https://t.co/lH0SH5fy2m *MikeRice"
@115714 dude what’s the point in having unlimited data if it takes me 20 minutes to send a tweet | @593723 Having data issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"@115913 So I made the switch from Vz, saving a hundred, but my svc is terrible here. Goodrich, MI, if anyone cares. Might switch again. | @593754 @115913 I only want the best possible service for you. Please DM us; we'll dive into your area. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp Heyo! Just got my iPhone X and having trouble activating it. | @310694 Hey There AJ! We would be more than happy to assist you getting your new iPhone X activated! Just send us a direct message! *IvanD
"Thanks, @115714 , I really love my download speed being 120x slower than my brother’s, who’s on @126302 . https://t.co/o3H8q8nSET | @593798 Having data issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS"
I STAY TELLING YALL ABOUT TMOBILES SHIT SERVICE https://t.co/HX4jXakMNf | @126179 T-Force is here to help! Let's see what we can do to get you back in the fast lane. Shoot me a DM! https://t.co/9CGjXZaLy0 *SpencerKalata
"@115913 @115911 Been with T-mobile for years but what you all just did was absolutely unacceptable. Don’t appreciate being lied to. | @593816 @115913 I always want to be upfront and honest, while providing the best experience. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
WHY did I pay for next day shipping just for @115911 to send my phone 3 days later? Ugh. | @593822 We are so excited that you just got you new iPhone sooner than expected.Please DM us so we can look into your order & see why. *VincentH
@115911 I have been getting this strange message. From you guys not sure what going on? Has my account been hack? https://t.co/GJhN9PR5GQ | @593823 Hey Oscar. This looks to e about our DIGITS program. https://t.co/O1w7kB6zTK Send us a DM and we'll check this out this with you. *ErikS
"We switched from @115725 to @115911 in an effort to save money. 

Since then I’ve been too often reminded that you get what you pay for. | @593831 We strive to give you more value for your hard earned money, Kyle. Send us a DM so we can get to the bottom of this. Thank you! *CedriaJ"
Hey@verizon I have a got commercial ideal in reference to @115714 billing issues.  16 year customer...call me. | @207879 Oh no! I'm sorry to hear this. We strive for the satisfaction of our customers. Shoot me a DM so I can provide further assistance. - RW
@115911 @115913 at least sprint had the balls to just be rude and force me to end doing business with them after 13 years 1 hr & 47min | @484024 @115913 I truly want to get to the bottom of this and get this squared away. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice
"@sprintcare Hi, I was wondering if you could help me upgrade my iPhone 7 to an iPhone X? I tried on your app & website, but it glitched. | @483439 Pleasant good day. Please try contacting our telesales department at 800-777-4681, they would assist you with getting the upgrade done. - FS"
"@sprintcare I upgraded my phone a few weeks ago & need to send back my old phone, but I haven't received my return kit in the mail. Help? | @593907 Hey there Paige, Thanks for reaching out to us today. I can assist you with getting a return kit for device. Please send me a DM. -KJ"
"After 6 years of being a customer, @115911 can't even work with me. Maybe it's time to start looking for a new provider | @593920 Oh no! 😞 Let's get this resolved once and for all cause your loyalty is everything to us. DM us so we can take a look. *TiffanyH"
"@TMobileHelp  Currently searching for new data plans & new phones. Found great plan with you,  but I gotta pay full price for phone at once? | @593931 Oh goodness! That seems quite strange, but I am certain that there is a good explanation for all of this =) Go ah... https://t.co/9DmBb6W3OR"
Hey @ATT what’s up with the crappy service in #ModestoCA? My fiancée has #sprint and more service than me. Help! | @593938 Hi! We would be glad to have you on board with us. It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau . -RM
"#TMobile https://t.co/6qg30SZ3B1 | @593956 We want to make sure that you're getting the excellent experience that you need! DM me, let's chat! https://t.co/YXKZKC8KqN *LizRackliff"
@115911 I’m giving y’all 4 bills today what do I get for paying next month in advance I never miss payments plug me one time bro | @594005 What's up Dru?! Thanks for being awesome! We have great deals for our loyal customers. Shoot us a DM and let's get you plugged 😛. *CedriaJ
"@115913 would u ever give a loyal/grandfathered plan customer a good deal? | @594014 @115913 Hey there Yohannes, we are here for you! Please send us a DM with your question! Thanks for reaching out. *MatthewB"
"@TMobileHelp in a store right now for a new sim card for new phone. 27$ in store? Why?? Free if customer care ships? @115911 #TMobile | @594037 Hey there! There is a charge to pick up a sim card, but I'm more than happy to talk details. DM me! https://t.co/bwHAQCkoRc *DuncanWorks"
"@TMobileHelp si hago el upgrade de mi iphone6s a un 8 en la store es el mismo precio fees etc ? | @591892 Hola :-) Sí, nuestro precio es el mismo en la tienda. Envíenos un mensaje directo si tiene alguna otra pregunta. *StaceyMedranoLopez"
"@115911 you need to improve your customer service everybody gives you a different response for the same question. Nobody knows anything!!! | @486153 Hey, Ramon! We want you to have the correct answers to all the questions/concerns, you may have! DM, us. We'd be happy to assist! *KellenF"
Like I️ really @115714!!!!! 😡 | @594124 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
It’s dope to be able to use the iPhone X. But then I’m constantly reminded how crippling @115911 network is to the awesome experience. | @273866 Ouch! Its important to us that you enjoy all the awesome features of your new phone with no worries! DM us your l... https://t.co/nRoSdB5TPl
"I'm tired of @115911 and their off shore customers services reps. The language barrier is prevalent and now they messed up my account #bs | @594139 What did we exactly do, Edwin? Send us a DM so we can straighten this out. *NaeJ"
"@115913 I've been a loyal T-mobile customer since 2008. Now T-Mobile has wrongly ruined my credit, but says they can't help fix it. Details are https://t.co/ZdbvswLKTN  Any help would be appreciated. | @594189 @115913 I want to dive into this for you, Melvin. Please DM us here; we'll explore all our options. https://t.co/lH0SH5fy2m *MikeRice"
@115714 Your customer service agents need some serious help and training. Maybe it would help if a few of them spoke English! | @594215 Hey there! I do understand your concerns. Do you have any issues that you will like for us to address? I'm here to help. -SA
@TMobileHelp @115911 you guys really need to fix your digits app. It randomly decides to make lines in active and I don't get calls | @197701 Let's get your DIGITS app working seamlessly! DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins
"Finally leaving T-Mobile, worst cell service there is! They like to blame your phone for their crappy network! @115911 #freefromtmobile | @391380 Oh no Jason :(  We're so sad to see you go! What happened?  Shoot me a DM and let's chat. *KimWilliams"
"@115913 Well switching to sprint too many issues with T-Mobile | @594218 @115913 We don't want to see you go, Lane. Please DM us what's going on. We're here for you: https://t.co/cuEwtd2epS *DanKing"
"@115714 & their trash ass service is pissing me tf off! 😒 | @261107 Hi! We'd be glad to help. Please send us a Direct Message with more details, so that we can further assist you. -DS https://t.co/rMApsV8PQY"
@115911 I saw your guys commercial saying you swept the competition and now are #1 all I gotta say is bullshit as a customer | @594221 Oh no. Your experience is very important to us. Let's get on the same page. DM us. *GiselleM
"I don’t know, I really want to love @115911 but I barely have service in my house, so I’m not convinced. | @418404 We would love to get you back to rocking awesome service! DM us so we can talk more about this! *MelindaR"
.... MAKE IT RIGHT FOR Boomer Mom told her Pixel Order did Not Quality After Being TRIPLE CHECKED By GenY Son #BYOPixel @115913 .... | @486318 @115913 I assure you that we've got your back and we'll make sure you're both taken care of. I've sent a DM and will meet you there. *CharlesOpacki
@TMobileHelp how can I get a receipt for my prepaid account with AutoPay enabled? The billing tab is broken. | @594302 Keeping track of your payments is important to a balanced budget! Shoot us a DM so we can look into this https://t.co/033FgbQAw8 *KyleVesely
@115913 you only you I will respond | @483248 @115913 Thank you so very much for your time and efforts Miguel. I've replied to your DM and look forward to resolving this for you. *EricPayne
"I MIGHT have to leave @115714... They're not doing enough for loyal customers looking to upgrade 🤷🏾‍♂️ https://t.co/eTDuj0RrEl | @594362 Yikes! This is definitely something we'll want to see. Can you please send us a DM, so that we can be able to assist with your upgrade? -TC"
@TMobileHelp Can I get someone to activate/switch sim cards on one of my lines? Thanks. | @429988 Hello Dan! Thank you for reaching out to your magenta T-Force team. Please send us a DM and we will be glad to help you out! *VanessaW
At the end of my @119511 contract. @att @115714 @115911 anyone wanna “wow” me before I sign again?! | @594369 We'd be happy to have you join our Sprint family. Please go to https://t.co/0qT1rLBLtN and look at our deals for switching customers. -JR
@115911 thanks for the 3 hour run around. | @488313 Thank you for sharing this. I understand how frustrating it is to feel out of the loop. DM us & we can chat *ErikS https://t.co/DuuTgvppyQ
"I swear to God @115911 has the worst customer service of all time. I am so tired of being lied to and transfered. | @594386 Whoa, Mark! This is not the experience we want you want to have! Please send us a DM and allow us to assist you right here! *BrookeK"
the @115714 in Calexico has the worst customer service :( | @531032 This is not the kind of feedback we like to hear. Please tell us what made you feel this way. Did you get your issue resolved? -JR
I hate @115714 so much! I live in dallas and never have service! Switching ASAP | @594434 Hi Michelle! We would hate to lose you as a customer. Please send us a Direct Message for better assistance. - AA https://t.co/rMApsV8PQY
"@TMobileHelp I woke up at 3AM last week to pre order an iPhone X and my tracking info hasn’t updated. I was expecting it today and I’m 😡😡 | @216219 I want to make sure that sacrificed sleep was worth it! DM me, and we can take a closer look! https://t.co/GXcACu8dxr *JustinPhillips"
"@115913 unreal man.

Sicko T-Mobile employee charged for allegedly stealing explicit photos from woman's phone https://t.co/ciEniRMmXv | @594462 @115913 We don’t tolerate this type of behavior and are actively investigating. We are also cooperating with law enforcement. *AshleyNelson"
"Hey @115714 Got an email saying I changed my plan, which I never did or authorized. | @594463 Hi! Thank you for reaching out to us. Would you mind to send us a DM with a screenshot or a picture of that email? -LR. https://t.co/rMApsV8PQY"
"Spent over an hour trying to upgrade with @115714 and this is after the bad experience I had 3 months ago during my 1st try. | @594515 Hello! This is really concerning to us, please DM us with the details of your request and we will be more than happy to assist you. -JG."
"@sprintcare I bought my iPhone X on Nov. 3rd, and on https://t.co/hTXJlGNAwe it doesn't show anything about ordering after Nov. 2nd. | @217630 Hi! Did you receive an Order Number when you bought your iPhone X? Please, send us a DM to properly assist you. -LR. https://t.co/rMApsV8PQY"
"@115714 your service in smaller southern markets is terrible. You should do something about that, because it’s been that way for a while. | @594545 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@sprintcare @115714 whats the availability on the iPhone X? 🤔 | @421988 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"Horrible experience with @115714 - said #iPhoneX would be delivered 11/3 - still not here | @594554 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
@115913 but suffer from inability to update the phone despite being unlocked and paid off | @491483 @115913 I want to help you join the Magenta family. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"Dam. That was probably the worst, most misleading customer service I’ve ever gotten. In store and over the phone @115911 | @594669 Tracci, we are here for you and more than happy to get things back on track. Please DM us. We're here for you. *GiselleM"
Absolutely and totally disgusted with @115911 customer service at the moment and ready to switch to another carrier!!!! | @594718 Ella we would never want you feeling like this. Send us a DM so we can get more information and assist with your concerns. *JasmineS
"@115911 thanks Maria-looweez (he a boy 😂 and that’s how his name sound like its spelled 2 me) and Mary 
Good people
Very good people
#raise | @594727 That's awesome feedback! We want to ensure that HE gets the credit he deserves! Send us a DM so we can get more info to pass along *JasmineS"
"@TMobileHelp @115911 Hi I had autopay on at the store, but why do I have a past due? Thanks! https://t.co/nYzpSOSqiu | @400598 Hey James thank you for contacting us at #T-Force. I'm Zak and i will happily look into this for you.Can you plea... https://t.co/EqKbNqVpRK"
"@115913 https://t.co/NXCi1ovRsh says you will cover EVERY $ amount to switch. I’ve switched 2 lines over and I’m only getting $650/line https://t.co/Vw24Uu4mUN | @574446 @115913 I've got your DM & responded. You can confirm the $650.00 at the bottom of this same page, as well as https://t.co/D6OSuU463B. *MariahDaigle"
"@115913 I need your help from a loyal tmobile customer. I don’t wanna go to another service they all suck. | @594900 @115913 We want you staying with your favorite provider, Kal-El. DM us what's going on. We've got you. https://t.co/EdLkYIfmTn *MariahDaigle"
"Does it really take that long for me to get my iPhone 8 plus from @115911 since I ordered it in October? @115913 :( | @594904 @115913 Waiting on a brand new phone for that long cannot be any fun. Let's find a solution, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"It's just so unfair and heartbreaking. I should have had my phone today, @115913 | @594906 @115913 I want to take a look at finding a resolution for this, let's discuss this experience. DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 how are you, wondering if I we’ve been with T-mobile for while & have two iPhones 5s can we upgrade with some kind of discount | @594911 @115913 We would love to look into your options on getting a new phone! Let's talk, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 hey so I got unlimited data but I gotta text saying “after 50gb, it might be slow” so it’s not really unlimited? | @594972 @115913 We offer truly unlimited data! I'd love to go over this notification with you, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115913  Everyone in Boothbay Harbor, Maine was judging my choice of carrier because AT&T and Verizon had service and I had Nothing! | @595025 @115913 I'm a Mainer & understand the importance of having the best service possible! DM me, so I can help. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@158861 @TMobileHelp My V20's 8am alarm went off at 4am today, probably for Daylight Savings. Why did that happen? | @595043 Hey, Thank you for reaching out to T-Mobile :-).

Could you please send me a DM so I can look into this for you.

#MagentaCrew *YasinP"
"The second coming of Jesus (who I don’t believe in) will come faster than consistent @115911 billing. I hate you. And John. Mostly John. | @595134 Hey Tommy, that is not what I like to hear at all! Send me a DM here https://t.co/gU6UH2rJT8 so I can help with your billing! *DanLawrence"
@TMobileHelp is telling me that I used all my 10GByte already. In 10 days. 1 GByte a day? Seriously? | @505862 Alex I understand your concern and I would love to take a look into this for you. Can you please send me a direct message? *MaureenHailey
"DEADASSSS @115714 y tf ur service so bad??? https://t.co/nmth8Qtr6E | @595153 Thank you for reaching out to us. How can we assist you today? Please send us a Direct Message, so that we can further assist you. -KJ"
Funny. Tried to send this tweet Friday afternoon. Couldn't. No signal in times square.  It just went over Wi-Fi. @115913 https://t.co/b7CJy9xAxv | @412376 @115913 We want to make sure you can stay connected. Please send a DM our way so we can check this out and help: https://t.co/cuEwtd2epS *DanKing
"@115913 as a customer for 7 years. I’ve literally had 3 different support experts from help in a little over an hour. Not a good thing | @373432 @115913 7 years is incredible, Matthew. We're here for you and truly want to help. We'll be meeting you back in DM ASAP. *DanKing"
"Dear @115911:

I'm supposed to get a discount on my plan through my employer. Still can't seem to get it applied.

Help? | @499300 Hi Craig! It's super important to make sure you get your employer credits! Of course we would like to take a look, please DM us. *KimberlyG"
"@115911 so incredibly reassuring to know that if I'm dying and need to make a call I still have no service. | @595275 While an emergency call will travel over any available network, it is important to get you back up and running. Shoot me a DM. *JPL"
".@sprintcare... I have spent an hour on a chat with a rep and gotten nowhere, now your website is a festival of bad links. https://t.co/In97KbAKGe | @595308 Hello Loren! We would be more then happy to address this issue you are having getting the code sent to you via sms. Please DM for help. -DD"
"@115913 I am ready to dump Sprint. My fiancee uses AT&T. Should I consider moving to @115911 ?? | @595397 @115913 Totally, Luis! We'd love to welcome you to the Magenta Squad. Checkout all the reasons why you should, here https://t.co/cCRIl0Fcnu *DanKing"
"How many times do I have to call @115714 @sprintcare to actually get help? Maybe someone who isn't rude and hangs up? Is that too much? | @281559 Good day Lyris, this isn't the way we want our customers to feel. Please send us a Direct Message, so that we can further assist you. -KK"
"@ATT 13 year loyal customer and the only wireless upgrade offer you can give is a one time $25 credit? Wow really pays to be loyal! #NoLoyalty #VerizonWireless #Sprint | @595508 Hi there, we'd love to have you join our Sprint family. You can click the following link to view our promotions https://t.co/OLXF2ShjmN -CW"
"@115913 @115911 long time TMobile customer HORRIBLE Service  systemic issues w/ @261409 Zmax and they say #sorry #thanksTMobile https://t.co/F9sZ3Vpn7w | @595613 @115913 Hey there, Brian. We want to help out in any way that we can. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Thinking about switching from @TMobileHelp to @126302. | @595614 I am here to help! Send me a quick DM, let's take a quick look at what options are available. https://t.co/hzjqSun5Lf *TreBrewbaker"
"People thought i was playing about this new iPhone. I’m headed to @115911 now | @595757 Hi there, Blair! What can we assist with? Dm us details on the iPhone you're interested in so we can get you hooked up! *ElleA"
"@115714 Has hands-down the worst service. Choose someone dependable like @115725 or @ATT because with @115714 you have zero coverage. #24/7 https://t.co/Xm5xfZosve | @444820 Hey! Hope you’re doing well today. Sounds like something we need to look into. Send us a DM, so that we can further assist you. -SJ"
"@TMobileHelp how do I send back my iPhone for trade in? Well you guys be sending me a prepackaged package with label? | @221162 Good question! We provide the shipping label in the box of your new iPhone. If not, you can print it https://t.co/7sAx4bn8E2 *BrittanyJones"
"Get rid of Sprint. Y’all gone learn. https://t.co/Pw4QNKNnl8 | @595818 Thank you for reaching out to us. How can we assist you today? Please send us a Direct Message, so that we can further assist you. -KJ"
"@115913 @115911 When will something be done about our poor data service? How many times do us customers have to complain? | @511787 @115913 We're all about making sure your service is working great, David. Please DM us where you're seeing this at: https://t.co/cuEwtd2epS *DanKing"
"@115858 @119511 @115725 @115913 @115911 #iphoneX https://t.co/MHhphfE5vg | @595911 @115913 We'd love to see you on the Magenta Side, Jackie. DM us anytime and we'll chat options: https://t.co/cuEwtd2epS *DanKing"
"I wanna toss my phone into a wall right now...I fuckin hate @115714 😡😡😡 #servicesucks #canttakeitanymore #iratherhavecricket | @595989 This is not how we want our valued customers to feel. Please, send us a DM with more details of what is exactly your issue. - CE"
@TMobileHelp When are y'all gonna fix this? AND I have a signal booster😠 https://t.co/IBci31H0xI | @346294 Hey send me a DM here https://t.co/gU6UH2rJT8 so we can figure this out! I know you need your phone running at lightning speeds *DanLawrence
@115913 if I wasn’t stuck in my contract and had to pay off phones I’d switch to T-Mobile immediately! Hate sprint! | @596072 @115913 Sounds like our Carrier Freedom program would be right up your alley: https://t.co/eHNZ49126v DM us anytime with questions. *DanKing
"I wanted to buy a phone that I don’t need, but I wanted anyway, @115911 just killed this hope off. Very poor customer service. #iPhoneX | @499020 Ouch! We want to help you get into that awesome new device! Shoot me a DM so we can look at options https://t.co/9CGjXZaLy0 *SpencerKalata"
"@TMobileHelp Network not so hot on Maui and Kauai...:( | @596117 😲 Let me see what's keeping you from enjoying the nation's fastest LTE network, Patrick. DM me https://t.co/wnPk0Kpe5r *BrittanyJones"
"@TMobileHelp I cant sign in to mytmobile, whats the deal? | @596240 That's no good! Send a DM our way so we can figure out what's up! *SageMcGowan"
@115913 @115911 NOT HAPPY🙍🏼I expected to pay the $20 fee but not per line? Especially after NO notice my service was being interrupted | @206793 @115913 Hi Meg! I'd love to work with you and get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@115913 @115911 @TMobileHelp Pre-ordered my iPhone X at midnight last Friday. Still no phone. Tmobile support has been atrocious. | @596294 @115913 We strive for world class customer service. Pls DM us and we'll make sure all is good to go with your order https://t.co/cuEwtd2epS *DanKing
"So, I was just trying to order the new iphone, and I was on the phone with @115714 for almost a hour..... why?! | @596301 Thank you RaeAnn, for reaching out to us with this issue. Did you get through with the order or do you still need assistance? -KK"
"@115911 dm real quick man | @596335 We'll gladly help out with anything you need, Maleka! Shoot us a DM here first and we'll gladly help out. We're here for ya! *BlakeT"
I was told it was a cell tower issue that suppose to be fix yet here I am 7 months later with the same issues. @115911 | @596394 No service is no fun so I hear ya. Let's figure out what's going on with your calls and texts. DM us here so we can help out. *BlakeT
"@TMobileHelp  @115911  @115913  very slow network in Rohnert Park CA. Needs to be addressed. https://t.co/7749UFuTML | @596454 @115913 We've got your back, Austin. Please send a DM our way so we can check this out with you and help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp Pre-ordered iPhone X on 10/27.  During checkout I was offered $0.00 for all shipping options. Chose expedited. Charged $24.99 | @596495 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker
@TMobileHelp cannot log into MyTMobile.  switched 1 line to another carrier (sorry) and now unable to log in.  Still have another line. | @512338 Hello my name is Hammam and I will be your helper today. Can you verify your account through this link  ... https://t.co/jTQRKeyTdw
"@116154 @115913 Is there someone from your response team that can reach out to me via phone to assist me with a ongoing issue I’m having. Thank you in advance. | @316843 @115913 We absolutely want to do everything we can to continue to assist you, Chris. We're just a DM away for you. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp y'all double billed me can you help me fix this? | @535400 Just got your DM and am responding as we speak! Look forward to getting this straightened out :) *AlexKimbrell https://t.co/GefRnVHVqu
"@115913 Your rep didn't order my iPhone X and now I will not have one for 6-8 weeks. And there's nothing your company can do? | @596579 @115913 We absolutely want the best possible experience for you with these orders, Brad. We'll respond in DM shortly. *MikeRice"
"@115714 @sprintcare Very disappointed with the Bordentown store! An ex employee has messed up and now I owe VW more than $1500!! | @596582 Hi Marissa. We understand this situation is quite frustrating, please send us a Direct Message, so that we can further assist you. -CA"
"Your customer service is TERRIBLE @sprintcare | @375802 This response tremendously affected us. We would be happy to assist.Please send us a Direct Message, so that we can further assist you. -TN"
@115913  I have talked to 7 cars over two days. Have been lied to repeatedly and my phones are still not unlocked. | @503925 @115913 I absolutely want to get to bottom of this and get these unlock squared away. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp iphone keeps saying no service.  Turned it off and on but hasn’t helped...need help! | @596677 I'm here for you and don't want you going disconnected! Send me a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"@115714 great service called local store, yeah we have sim card. Get to store 15min wait..no we don't have sim for your phone. #sprintfail | @596713 Hey there! Our apologies for the type of service that you got, but did you specify the type of device over the phone? -MM"
@115911 @115913 I'm curious why the iPhone SE is not eligible for the Apple trade in promotion when the 6 and the 6plus are? | @596819 @115913 I want you to have all the details of this promotion. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
@116447 over 3 hours on the phone to upgrade to iPhone 8. Had to speak with 7 different people to complete the transaction. Brutal! | @596821 Please allow us to turn this experience around for you. Please follow and DM if there is a concern we may help you with. Team @116447
@TMobileHelp can you help? My T-Mobile Tuesday app won’t load and I don’t know what to do 😭 who should I talk to? | @399924 Hey! I definitely want that to work for you! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! :) *KrystnYogi
"@TMobileHelp @115913 Your steam STILL can get it right! 10 people 11 diff answers. NO SOLUTION! #611stillsux #icantisyouronlyanswer | @575170 Hi Toby, I sent you a DM and look forward to working with you. You can expect another message from me in a few moments. *JasonYaddow"
Data connection is far more reliable in the sky on @JetBlue than it is on land on @115714 4G LTE? | @596892 This is not something we like to hear. What issues are you having with your LTE? How long have you been having this issue? Let us know. -KW
@115714 you guys are the worst at customer service. I can't believe I've been with u as long as I was. Oh well @ATT gain. | @596959 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! Customer service is our main priority -Maria Q
@116447 I hope this message finds you!!  @386651 @115714 https://t.co/Xb7SYmzpN7 | @250317 @116447 Team @116447 will review and see what can be do for the Navy Mom.  Please DM the Navy person name and contact information. https://t.co/rMApsV8PQY
"@125241 aún no se porque tengo que pagar una factura si no tengo servicio desde que paso Maria | @596963 Buenas tardes. Nos preocupa saber que tiene esta experiencia. Por favor, envíenos un Mensaje Directo con los detalles del problema. -CL"
@115913 i really need some help with customer service | @412449 @115913 Thanks for reaching out to us Bryant. I am happy to help and will be sending you a DM in just a few moments. *JasonYaddow
@115913 I was charged $12.84/mo since 6/15 4 mi on demand I disconnected.No refund was offered loyal customer in need of refund $346.68 | @596968 @115913 I want to ensure that you are taken care of. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911 fucking sucks. i havent had survice in 2 days. and dont reply with some ""call costumer survice"" bullshit. ive already done that | @596970 You can skip the call and DM us Christine. We'll definitely take a look into your area so that we can upgrade your service. *KaeW"
@115913 why would you change contracted JOD plans effective right away on current customers 2yrs in and u change my agreement? @115911 | @596981 @115913 I see we are working with you in DM. I am happy to continue working with you and will be sending you a message in a few moments *JasonYaddow
"@TMobileHelp if we want to switch to the 55 and over, do we need to transfer the account over to the person of that age? | @427898 Yep! The account needs to be in the person's name who is over 55, but it's an easy fix! DM me for more: https://t.co/HuQi0EoCEV. *JasonBurr"
@115913 been a tmobile customer for 15yrs john.customer service sucks. All i want is my netflix setup.#tmobileheadache | @597074 @115913 I want you to be able to stream all the time. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115714 your LTE fucking sucks I’m surprised I even managed to tweet this | @597160 This is not the kind of service we want our customers to encounter. Please send us a Direct Message, so that we can further assist you.-DD"
Stayed up past midnight to order iPhone. Now order cancelled. @115911 told me to reorder and get back to the end of the queue. @115913 | @597164 @115913 Hey Alex! I see you've been working in DM with us. I will meet you back in there now. Thank you for your patience! *AshHebron
Never thought I’d have to file a complaint with the FTC on @115714 @sprintcare @116447 | @124104 @116447 Team @116447 will be more than happy to assist you.  Please DM your contact information. https://t.co/rMApsV8PQY
@115714 fucked me over bad! LOL WOW | @459404 Please elaborate on the issues you're experiencing for us to have a better understanding to further assist you via Direct Message. -AP
@115911 they respond with words how about service | @180086 Yikes! I am so sorry to hear about this! I want to help out! I see that we already have some DMS going so I'll help there! *ChrisTarbox
"@116447 your company is retarded asf , i get no help every time i call y'all retarded asses | @493751 We would like to turn this experience around. If you need assistance please DM your contact info and Team @116447 will reach out."
"@115913 how is https://t.co/TrK3Q8EKcD not considered an authorized T-mobile dealer for this Samsung $200 g-card when u buy the Note8?? | @597251 @115913 Great question Adam. We want to ensure you have all locations at your fingertips, so follow this link https://t.co/hQIHLYxibg. *EricPayne"
@115911 so incompetent on the customer service/retail store side of things. Smh | @597256 Oh no! What happened Sterling? We want to make sure you experience only the best customer service. DM us with the details. *KananiB
"Internet has been ass all day wtf is up @115911 | @597265 Hey Ana, where are you located? Send us a DM so we can make sure you stay connected!! Can't have you missing any weekend plans! *TerriL"
@115913 @TMobileHelp ..the drama continues..I changed my plan last wk to get Netflix-went tonite 2 activate &told plan not elg..I'm mad! | @157338 @115913 We want you to be able to use Netflix. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"Great experience with @TMobileHelp ! Krystn was outstanding and earned many years of loyalty for the organization. Cant say enough! | @488633 YES! This is what we love hearing, Tim! 🎊🎉🎈 Thank you so much for partnering with Krystn and being part of the #MagentaFam! *MikePerez"
"Well, I know why @115714 can't get as many customers as they could. Their onboarding process is atrocious. Was gonna give a try but no ty. | @597321 We're sorry to hear so Leon. We hope you can consider us in the future. We'd be more than happy to have you as a member of us. - JM"
"@115911 technical team can't resolve issue since morning, My frnd doesnt want new Number he wants his network back! 2146807324 @115913 | @597357 @115913 I want your friend to have service and keep his number. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
@115913 Does @115911 no longer offer the promotion on the iPhone 8 Plus? | @249429 @115913 Promotions are awesome and I want to chat with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
@115913  Police say @115911 worker took naked photos from woman’s phone https://t.co/h4L5oAL29L | @597359 @115913 We don’t tolerate this type of behavior and are investigating. We are also cooperating with law enforcement. *AshleyNelson
if you’re with @115911  now: GET OUT!! | @492417 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
Thank u @115714 for not being able to activate my phone to either of my SIM cards & calling & going to the store didn’t help | @597382 So sorry to hear that you have had this issue. Did you try swapping out the device with the older device? -Resolution SupervisorDR
"Explain to me @115911 how i can have full bars and Internet connection but my texts keep failing? #ripoff? | @597397 Hey  Pal! I'm all about a reliable connection so I want to make sure we get this right. Please, DM us so we can check this out. *WhitneyJ"
"@115911 @239217 the panda express website and can't use the coupon help please been trying to get lunch. | @597414 No worries, Gabby, we're gonna make sure you don't go hungry! Send us a DM so we can assist. *TerriL"
"Thanks for wasting my lunch time 
#TMobileTuesdays & @115913 with your $3 off coupon to @239217 their website was crashing at 1:00pm Pacific time and I couldn't place order #ruinedmylunchbreak  :( https://t.co/tbReMJn9xD | @597417 @115913 We always want to take great care of you, Robert. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp I'm trying to use my Panda Express promo code, but the website isn't working.  Help? | @225156 Orders have been confirmed to be going through. Let's get this straightened out, DM me! https://t.co/UOOUCn8nWm *JeremyKelley"
"Just wanted my free Panda Express @115911 cmoonnnn 😪😪😪😪😪 | @597418 We're working to get it to you, Casandra! DM us so we can get you that #Thanking! *WhitneyJ"
@115911 been trying to redeem my free Panda Express bowl for the last hour but still not able to do so | @597419 We want to make sure you are able to #GetThanked this #TMT. DM us so we can help!! *TerriL
@115911 your service is a joke my phone always buffers while my friends on @115725 never buffer!!!! #UPGRADE | @597420 Frankie! We want you staying connected! Send us a DM and we'll make sure this gets squared away *ErikS
@239217 @115911 a little help here #TMobileTuesdays https://t.co/zP13w2H1i0 | @597421 We want to make sure you are able to #GetThanked this #TMT. DM us and we can sort this out for you Atif. *TerriL
@TMobileHelp @115911 your panda express Tuesday deal completely borked their site and app since you made it online only. Thanks. | @597422 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help! https://t.co/pNQZQpN77z *CourtneyWest
"@115911 slipped into my SMs trying to figure out why my phone suddenly only gets Edge network. Dipped out after two questions. #badservice | @124935 Reina, we're not going to give up on you! We're here to make things right for you - can you DM us again so we can chat? *TerriL"
"@115911 Geeze @239217 Next time, stick to in-store promo. https://t.co/aqnirh5Kyy | @245229 Hi Phil! We're working on this! We definitely want you to enjoy your #Thanking! DM us so we can assist. *WhitneyJ"
"Just trying to get my free panda express from @115911 tuesdays T_T | @597423 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *JamieK"
"@115911 please figure out how to get coverage on SR 99 I’m seattle | @597424 Hi Garett, having issues? DM us, let's get you online in that area. *JoanO"
"@115911 #TMobileTuesdays  wheres my orange chicken bowl?! Of course the websites is down. #pandaexpresswoes | @597425 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 would love to #GetThanked but you guys keep picking terrible partners. @239217 just wasn't ready. Frustrating! | @269323 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us. *JamieK"
@115913 why are we  experiencing service issues in Northern California. Haven’t been able to send regular text messages al day. | @444974 @115913 Being able to send text messages is important. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115913 @TMobileHelp ..I have sent the screen shots 2x..have done the authorization..CANNOT get answer! 3/3 | @157338 @115913 Thank you for your patience during the times where we are more popular. I'll be responding back to your latest DM, Lori. *JennaLundh"
@115911 used to have such an awesome upgrade system - def can’t/pay $300-$500 down for the new iPhone smh. Maybe switching after 10+yrs | @597596 Oh no! I hear you & I certainly want you to get your hands on the new #iPhoneX. DM us here so we can discuss your options with you. *BlakeT
"Should’ve just bought my iphone X at the apple store because by the time @115911 sends it, the NEW iphone will be out 🙄 | @597598 The iPhone X was a huge hit so we may have back-order times, send me a DM so we can check that out. https://t.co/D4NKjg57yo *SultanGardezy"
"Hi, @115913 . I've been w/T-Mobile for a month now and so far it's been awful. Really unimpressed. I shouldn't have switched. | @597605 @115913 I absolutely want the best possible experience for you. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 I’m seriously thinking about changing from Verizon to T -Mobile... I’m a little confused about everything. Can someone reach out | @597654 @115913 We're here for you, Vincent and we'd love to have you! Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp your website & app are not working for me.  Maybe you have lot of visitors right now? Which would be good for you 👏🏻👏🏻 | @233619 It's definitely not good for you though! Send me a DM and I'll see what I can do to help out. :) https://t.co/D4NKjg57yo *SultanGardezy
@TMobileHelp are there currently connection issues with T-Mobile | @597685 Let's make sure you've got the best possible coverage right now! Send me a DM so I can help: https://t.co/JeuDhfsNjR *NatalieKelm
@115911 I’m disappointed because y’all over priced | @503218 Say what?! We try to bring the best value in wireless plans possible Maria. DM us your thoughts. *KananiB
@115714 what’s good with your service?! | @597738 I do understand how important having service is. Please send us a DM with a brief summary of the issues that you're experiencing. -LP
"Smh must be another @115714 outage in my area. Why even pay my bill if I️ can barley use my phone @ATT  I️ might be coming back | @597739 This is concerning to us.  We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
"@115911  rep  told me promo i was offered in 16 didnt happen- 15 mths of texts,calls, face to face, w promo docs,NADA. IM LIAR-CMONTMBL WTF | @597745 We appreciate you reaching out to us here. We're happy to address your concerns. Please DM us. *GiselleM"
"Dear @115714 fix my service or I’m not paying. Period | @597750 Hi, please send us a DM so that we can further assist you. -RA"
Dear @115714 Why the fuck do I have to change my password every time I go on your shit dick website? Here's my new password: Switching2AT&T | @597751 Thank you for reaching out to us. We don't want you feeling this way. Please send us a DM. We are here to help! -CO
"Hey @18872 why is my internet speed 7down\2up when I pay for 10down\2up in Radford? @115714 #Shentel #speedtest | @553899 This is not the feedback we like. Please send us a Direct Message, so that we can further assist you. -SS"
"@115714 @116072...”I SWEAR, between the 2 of You, if I didn’t kno any better, I’d say you’re trying to pop one of my stents...Are You?” | @489874 Hi there, are you still experiencing service issues? Please send us a DM, so we can further assist. - RM"
"@134924 @TMobileHelp so it's November now, where's last month's update for my S7? | @120421 Good evening Chris I will be more than happy to assist with software questions.  Please send me a DM so we can take care of you. *RichardG"
@TMobileHelp is the pixel 2 rebate of $325 over? | @597779 Heya. That rebate is an awesome deal for an awesome phone. Send me a DM and we can discuss.  https://t.co/bZG3n7w6ik *AdrianAlbright
"@TMobileHelp Hey there, I can't access 'my Tmobile', it gives me a 502 Bad Gateway message | @597790 Never fear! T-Force is here! Send me a DM and I will get you fixed up. :D https://t.co/SOlY6pwpus *EricMarentes"
"@115911 original 3 customers being helped since I came in 30min ago. Now 4 people waiting 4 help! These associates need to b trained faster | @597795 David, we truly appreciate your loyalty over the years. Your experience is very important to us. Please DM us. *GiselleM"
I'm in a signal deadspot @115911. Why is the signal crap at loveland crossroads best western? | @597809 Hey Freyja. I'd love to look into this location with you as I know how important it is to have strong signal. DM us so we can help. *BlakeT
"Love how @115911  told me and tori our phone bill wasn’t gonna be more than $130 w/auto pay and our bill is just short of $200/ month. #wtf | @597810 Having a consistent, accurate bill is incredibly important to me so I hear you, Eric. DM us here so we can look into it with you. *BlakeT"
"After much debate, @115714 is about to catch a lawsuit. No joke, I’m over this asinine BS. I’ll see you in court. | @597907 Hello Jordan: Could you please tell us what is causing this comment? Please, DM us to further assist you. -IG https://t.co/rMApsV8PQY"
@115913 I also just got first bill and was slammed with all these charges for thing the retail store did not tell me about | @597936 @115913 Let's get to the bottom of these charges. We're on this; please send a private message my way to start. https://t.co/lH0SH5fy2m *MikeRice
"@115913 nice to see you doing well, I’ve been a customer for over 10 years and I’m paying for a phone that was stolen. Any help? | @597941 @115913 Let's dive in and explore all our options on this. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
@115913 because of such a horrible experience i had with retail store im considering porting my number back out | @597936 @115913 I don't want to see you go! I want to turn this all around. Please send a DM my way. https://t.co/lH0SH5fy2m *MikeRice
@115911 is a rip off I have been with them for 3 yrs I will be taking my money elsewhere pay attention to your bill #TMobile | @597944 Hey! We don't want you to leave :( We're happy to take a look at your bill together so we can be on the same page - send us a DM! *TerriL
@115714 you hoes gone see my ugly said with this bs ass service and always taking my damn money | @597961 That's not the way we want you to feel about us. Please don't doubt in sending us a DM with your concerns. We'll be glad to assist you. -LR. https://t.co/rMApsV8PQY
"@TMobileHelp me without data is like my dad with no belt, we all have to get our stress out somehow | @597999 Let's get you back on those blazing fast speeds we're all about! Send me a DM when you can  https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
"@115714 poor coverage in my side of Santa Clara!  seriously thinking about switching soon! | @598007 Hey there! This really concerns us. Please, follow and DM us so that we can get further assistance for you . -IG https://t.co/rMApsV8PQY"
"Fuck @115714 and there shitty ass service | @598042 Hey there! This concerns us, and we'd like to assist. Please send us a DM and follow us so that we can review this together. - RC https://t.co/rMApsV8PQY"
"#1 customer service in the world and best speeds and thanks to Alex for solving the issues and if your hiring would love a job @TMobileHelp | @598077 So glad I could help, Dylan! And we'd love to have you in the #MagentaArmy: https://t.co/Bc0EAZw4PV *AlexKimbrell https://t.co/GefRnVHVqu"
Am I ready @115714 stock correctly? | @598083 Hey there! Thanks for reaching out. Please send follow us and send us a DM with a brief description of what seems to be the issue. - RC https://t.co/rMApsV8PQY
@115913  your company is trash | @504127 @115913 We don't want you to feel that way! Let's turn this around. We'll meet you back in DM! https://t.co/62aD1VBovp *TJJones
"Apparently i pay $31 a month for my iPhone 6S but the iPhone 8+ is only $15 a month. Why am i being played @115714? My feelings are hurt | @598096 ...make an upgrade or check the promotion you have available, feel free to send us a DM. We'll be more than glad to assist you. (2/2) -LR."
"Apparently i pay $31 a month for my iPhone 6S but the iPhone 8+ is only $15 a month. Why am i being played @115714? My feelings are hurt | @598096 Hi! We understand your discomfort, but that price for the iPhone 8+ is part of a limited promotion. If you are interested to... (1/2) -LR."
"@115714 so I really enjoy where it says you get iPhone anytime with iPhone forever NOT only every 18 months #bullshit | @598127 Hello. Are you experiencing any inconvenience with our iPhone forever program? Please, DM us for further assistance! - DA https://t.co/rMApsV8PQY"
"@115714 I'm thinking about coming back @115911 won't give me a 
#newiphone without leaving a deposit so #what's good | @503920 Hello Jay: You're very welcome. See our promo:  https://t.co/cLSUsitfDr . DM us if additional assistance. -IG https://t.co/rMApsV8PQY"
"We preorder our @115714, iPhone x n said they will arrive last Friday.. 🤔🤔🤔 #giveourshippingmoneyback | @598139 We definitely understand that waiting can be a hassle! We encourage you to verify delivery updates here https://t.co/RDgqxv7W9w. - DB"
"@115913 is YouTube TV part of Binge On? All the other YouTube services are. | @598381 @115913 YouTube is a part of our Binge On services. You can check that, as well as all of our other partners, out here: https://t.co/RJrslvodBd. https://t.co/EdLkYIfmTn *MariahDaigle"
Your service sucks ass @115911 @115913 come the end of this billing cycle I'm getting the fuck out here ! | @598388 @115913 We would absolutely hate to see you go. Let's take a look at your service concerns and see what solutions we can come up with. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"@TMobileHelp @115913 your iPhone app sucks! Consistently been unable to view my bill details from the app. Very very frustrating!! | @598389 @115913 We absolutely want you to be able to view your detailed bills, Mandar. Let's see what's going on. Shoot a DM our way. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913 @TMobileHelp HELP! My phone was stolen yesterday, so I had to buy a new phone, so I saw this ad about getting half off the Pixel 2, so i bought it and went to the TMobile store just to find the offer has expired! Is there anyway you can help me? | @598390 @115913 Let's check on your options to make sure you're getting the most value for your money. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@115913 is there a coupon code or anything ? Looking to switch can’t afford to start out with 3 iphone 8’s too much down 😩 on 👉talk now | @598415 @115913 We want to make sure you get the best deal possible for making the switch. DM and we'll chat. https://t.co/plE6XCdHhz *CharlesOpacki
"@115911 @115913 @117540 You cancelled my launch week shipping iPhone X preorder twice. My wife already got hers Friday. I am not happy. | @598419 @115913 We definitely want you to have your device, as well. Let's review your order, Curtis. DM me. https://t.co/EdLkYIfmTn *MariahDaigle"
"@119943 time 2 go 2 @115911 changing the terms for group save 😡 @115913 sorry for trusting a company owned by @ATT | @598421 @115913 We would love to have you over here with us. Let's talk about the options, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp @115913 got msg there was an order problem. Called twice & was assured it was ok by 2 reps. Order still cancelled? Help! | @598423 @115913 We want your order process to go as smoothly as possible. DM us and I'll help you out right away. https://t.co/plE6XCdHhz *CharlesOpacki
@115913 gm john i understand u are busy but no one has contacted me BACK about my issue | @597936 @115913 You deserve your concerns to be addressed in a timely manner. Send me a DM so I can help right away. https://t.co/plE6XCdHhz *CharlesOpacki
"Bro @115714 full of shit how my phone bill go from $120 which it’s been the same forever to $160 out of nowhere........🤦🏽‍♀️💁🏽🖕🏽 | @598494 Hi Kierra, let's look into this for you. Please send us a Direct Message, so that we can further assist you. -RL"
@115714 doesn’t even give their employees chairs so they have to kneel wow! I foresee bad knees in their future. This makes me super sad! https://t.co/TbvK2Ab7Rz | @598495 Thank you for bringing this to our attention. Please send us Direct Message. -CO
"@23330 is anything wrong with the network right now? I can’t load anything and I have to rely on @115714 ‘s coverage lol | @432165 Hi there! We'd like to view your coverage in your area. Please send us a Direct Message, so that we can further assist you. -AA"
@115714 full of shit $50 unlimited data iPhone for life plan a scam and false advertisement fuck y’all | @598499 This is not the kind of comment we like to see. What is going on? Please DM and follow us with details of your situation. -JR
Yeah fuck y'all I'm pissed @115714 | @598501 Oh no! This is not the way we want our customer to feel. Can you please tell us what is causing you to feel this way? -TR
"Are you deadass? On my iPhone 8+? @115714 https://t.co/wh5SOZoPqr | @598502 Hi there, thank you for reaching out to us. Can you elaborate on the issue your having? -MC"
"Same problem for 7 years now yet the towers are always ""fine"" #NY Full LTE service, + a #Magicbox, Htc U11 @115714 @116447 https://t.co/ZAa4OtPB7i | @122984 We have notified your assigned analyst to contact you. If you need assistance before they reach out please let us know. Team @116447"
"@TMobileHelp I have plenty of connectivity to the LTE network but am getting no data. https://t.co/JCjWTbLZLw | @523825 We would like to look more in-depth at your location, click on the link to send me a DM:  https://t.co/E37bpdWEut *StephanieTowers"
"Then @115911 T-Force says they can't do it.. FIRE THIS MANAGER NOW @115913! LYING LOSER! 212 W Glebe Rd, Alexandria, VA 22305 https://t.co/0PIlm3OTz6 | @48933 @115913 We're here for you and want to help, Nick. I see we've been working in DM. We'll be replying back there ASAP. *DanKing"
@115913  46 days and counting without @188044 signal in my hometown of Lares. I travel one hour or more to use my phone. | @399186 @115913 Keeping you connected is of utmost importance to us. Please DM us your address so we can check this out: https://t.co/cuEwtd2epS *DanKing
"@115911 How come data speeds are so lousy at LAX?
@115913 https://t.co/78j0D5o3mi | @598760 @115913 We want to check this out and ensure you're getting the best. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115714 @sprintcare why does your call center says your not eligible to speak to a supervisor, your call centers are terrible | @414318 Hey! This is concerning. Can u pls elaborate on what happened? & what was the initial issue? Our team is here to help - Shoot us a DM. -NL"
"@115714 @sprintcare why does your call center says your not eligible to speak to a supervisor, your call centers are terrible | @414318 You would have reached out to us earlier on today with some concerns you are having. How can I assist you today? - Resolution SUP NN"
"Dear @115714, I’m tired of your crap...so I’m buying out of my contract ASAP! 😁 | @598869 Hello Corey, we hate to hear you wanting to leave the sprint family. Is there something we can do to help you today with your services?"
"@139703 @115913 @TMobileHelp the level of incompetence at all levels of support is concerning and baffling!  #toomanyissuestolist | @598926 @139703 @115913 Hey there, Robb. We strive for world class customer service and want to turn your experience around. DM us: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp You cancelled my iphone order for no reason, what the heck???????? SOS I called 3 times to make sure everything was correct! | @439316 Yikes! Let's dig into this and get to the bottom of it ASAP! Send a DM my way and I'm on it, Elliot! https://t.co/senzStoecA *HillaryTurner"
@TMobileHelp Is the Jump! Plus w/ AppleCare services required when you purchase a new iPhone through the EIP? | @598959 Hey Joshua!! Send me a DM and we can go over all of the Jump insurance details!! :) Click here: https://t.co/QIHNBDHoV8. *LaurenWalker
"@115714 Why am I paying for a smartphone if I can only make calls or play games 90% of the time? Such a waste of money. | @598960 Wow, that’s terrible. Let’s get it fixed. Please send us a DM with your nearest cross street and ZIP code so we can further assist. -R.A"
"@115911 your mobile website sucks, slow slow slow. | @598962 We're here for you and would love to take care of anything you need, Renier! DM us here with some details so we can help out. *BlakeT"
@115913 4 stores were involved in our deal 3 of them lied to us | @511583 @115913 We'd love the opportunity to step in and help. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing
@115913 we made a mistake bring out business too you and trusting your team | @511583 @115913 We hope for the opportunity to turn this around for you. DM us when you can so we can get started: https://t.co/cuEwtd2epS *DanKing
@115913 my phone died twice in less than 10 months and you want me to settle for a second hand version of the same phone | @511583 @115913 You're in great hands with the Executive Social Media team. Please send us a Direct Message when you can: https://t.co/cuEwtd2epS *DanKing
@115913 Americans are being ripped of by T-Mobile and others. Australia provides much more competitive services | @511583 @115913 Know that we're here for you 24/7 and are only a DM away so we can begin helping: https://t.co/cuEwtd2epS *DanKing
@115913 your store manager in Chicago told me she could not help me | @511583 @115913 We want to ensure you're receiving 100% accurate info. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
"@115714 YOU GUYS SUCK AT FUCKING CUSTOMER SERVICE FUCKKKKKKK YALL DISCONNECTING MY SERVICE!!!!! | @598985 Hello there! We are sorry you feel this way, but lets take a look at your account to see what's going on. Please DM us for assistance. -DD"
"@115714 so do I have to wait 12 months on the iPhone forever plan before I get my IPhone X?😭 | @598987 Hey Dru, I am happy to answer all of your questions and concerns. Please send us a Direct Message, so that we can further assist you. -TT"
So I’m wondering what time the ppl @115714 start work. If their customer svc # was easier to navigate I wouldn’t have to wonder | @265269 Hello there! We would be more then happy to answer any question or concerns you may have. Please DM so we can help. Thanks! -DD
@115913 we brought 5 services to you our supposed new iPhone was not new | @511583 @115913 We're here for you and want to turn your experience around. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
@115913 13 years with T-mobile and charge $25 for lost SIM. #timetoswitch #att #Verizon | @599030 @115913 13 years is incredible. We don't want to see you go. DM us so we can check out potential alternate options: https://t.co/cuEwtd2epS *DanKing
T-Mobile you have had me as a customer for over a year and you do not help fix your mistakes lies https://t.co/vzByfWVuCP | @511583 I see that we have not had the opportunity to help you out. You're in great hands with the Executive Social Media Team. DM us. *DanKing
@115913 Have two TMobile ONE lines but told by rep don't qualify for free Netflix because we are on promo TMobile ONE - help. | @599036 @115913 T-Mobile One promo plans would not qualify for the Netflix On Us. We'd be happy to go over what a qualified plan would cost. DM us. *DanKing
About to rip @115714 a new one. Don’t fuck with my money! | @509093 Good morning. I can tell something major is going on from the tone of your post.  I would like to help you. What's your concern? -Felicia R
"@115911 an upgrade fee plus a down payment to do a JUMP for the iPhone X? No thanks time to start looking for a new carrier @115913 | @599045 @115913 We absolutely don't want to see you go, Daniel. Send a DM our way and we'll chat upgrade options: https://t.co/cuEwtd2epS *DanKing"
"I have already been to 10 locations and 9 of them lied to me and did nothing to help https://t.co/8UZMTpWAv6 | @511583 This is exactly why we want to help. If you would like assistance, please DM us. We're here for you: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp After 10 days of processing my iPhone X order cancelled by T-Mobile. Disappointed | @599050 Don’t you worry one bit! I am on the case. :) Please send me a DM, and I can look into this. https://t.co/NICrRPn7OP *SierraRichards"
It's November 6th and my iPhone X still hasn't shipped! Thanks @115911 @115913 | @486151 @115913 We want you to have all of the details on your order. We see that we've been working in DM and will meet you there shortly. *ShelbyMartin
"@115913 John help why are the T-Mobile reps wanting me to pay a down payment to use my Jump Plan? Kind of makes the pump plan useless. | @599075 @115913 With the price of superphones increasing, it's possible that a down payment is required where one was not previously. *DanKing"
"@TMobileHelp I never thought I'd have to use this, but my bill shot up 400 dollars with two voice lines this month! Please help a guy out? | @599077 We are ALWAYS here for you. DM me here:  https://t.co/E37bpdWEut so we can take a closer look at those charges together! *StephanieTowers"
"Fuck you @115911 
Not a tourist friendly option at all. | @599103 Hi Akriti! Are you visiting the US or travelling outside of it? Send us a DM so we can take a look at any issues you're experiencing *ErikS"
@115913 let's see how many people in America are unhappy with T-Mobile we plan live streams a community and people power to solve this | @511583 @115913 We'd love the opportunity to turn this around. Please DM us your phone number so we can call you and help: https://t.co/cuEwtd2epS *DanKing
"If the service is so strong why should I have to have a signal booster? #sprint | @459060 I know how important it is to have proper working service. Please send us a Direct Message, so that we can further assist you. -SS"
@115911 if I trade my iPhone 7 for the iPhone x how much would I pay for the iPhone x | @599117 Great question Jose! Let's take a closer look at all the pricing details! Send us a DM! *RickK
@TMobileHelp CS said would not lose ship date (11/2-11/3) if canceled/placed new order to qualify for trade-in. Now showing (11/3-10) Help https://t.co/KGAI8Mm5li | @599121 We're here to help and get you some answers! Send us a DM: https://t.co/VuobRjHqhV *TracieBrazie
"Why is the Data/Signal so slow in Zipcode 97005? @TMobileHelp | @142069 Hi! I would love to help! Could you DM me to allow me to get more information, please? Thanks! *RandyC"
So @115911 @TMobileHelp and @115913 after all the things I went through earlier this year now a $900 bill. 10 years in and this sucks. | @351160 @115913 Hey! An accurate bill is important! We've got your DM and will reply shortly. *AlissaFast
"Hey @115714 why does your chat never come up when I need to talk to someone 🙄 | @500175 Hello Patricia! We apologize for this inconvenience, but we are here to answer question you may. Please DM us for further help. :) -Daulton"
"@sprintcare @115714 does @11999 #PRIV work on the network? | @599166 Yes, it do work on our network but will not have access to BB services such as browsing, email, orPIN messages without a Blackberry SOC. -JE"
"The misgendering on this @115911  customer service call is disgusting. Trans folks cant even pay bills without being harassed | @439848 We respect and love all our customers, LaLa. Please DM us and tell us what happened, we want to make your experiences the best. *JoanO"
"@TMobileHelp been having problems for months, Shauna in Wichita came to the rescue, restored my faith in T-Mobile | @236155 That is wonderful to hear! Glad Shauna was able to get things turned around for you! #MagentaHero *MattHargleroad *MattHargleroad"
"Think I’m leaving @115911. T-Mobile says $425 down for iPhone X, @115725 says $0 and cut my bill $25/mo. 🤔 I’ve been w/ TM for years... | @235208 We certainly want your bill and device to be affordable. While the down payment is not something we can change, w... https://t.co/Jb8PNhT0ti"
"@TMobileHelp I never even asked for this or agree to this. Thanks for tacking this onto my bill, you idiots. https://t.co/Gekr7ibY10 | @599194 It’s crucial that your account has only the features you need! DM me and I’ve got your back on this: https://t.co/EoqAVShpFT *AustinWebb"
"@115913 was taken for about $54 at one of your stores. Told it was non-refundable AFTER the sale.  How can i get my money back?  Thanks. | @405340 @115913 It's super important to us that you're charged correctly, Ken. Please DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing"
@115913 Hi due to a severe error on Tmobiles part I went from having 3 IPhone X's last Friday to about next year can you pls help fix | @599260 @115913 We're here for you and want to ensure all is good to go with your order. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp @115913 @115911 Continuity in customer service, please! | @245428 @115913 We want to make sure you get a consistent experience. I've got your DM and will meet you there to continue helping out. *CharlesOpacki"
"@115913 my phones are getting shut off because it due the 7th and i cant pay it till the 10th THANKS...
. | @599264 @115913 Keeping you connected is important to us. Please DM us and we'll check out all potential options: https://t.co/cuEwtd2epS *DanKing"
"WTF @115911, @TMobileHelp — phone support just asked me for my password. Really? Never heard of ""online security best practices""? :( :( | @599273 Your privacy and security are our top priority! Let's make sure everything is all good for U. DM me plz https://t.co/6NxKsl5RJm *JoshHenegar"
@115913 Now I get to wait 1-2 months? I was the second call for my rep at 3am and now i get to wait ~2 months? | @200402 @115913 We want you to have your phone ASAP. I've replied to your DM and will meet you there. https://t.co/93XwcSKFIy *RayButler
@TMobileHelp any estimate on when your website will be back functioning so I can make a payment? Been down all weekend. | @599289 I definitely want to make sure you are up and running! Can you follow this link: https://t.co/oNhjmI1cTs and shoot me a DM? *VictoriaPollard
"@TMobileHelp @115911 @115913 how do I ditch #AT&T for charging me $400 for their services and $450 remaining balance on the iPhone plus possible early termination fees? Please help. Thanks | @599291 @115913 We'd love to see you on the Magenta Side, Sasha. Reply back to our DM thread anytime so we can continue helping. *DanKing"
"@TMobileHelp I desperately need someone to fix my bill, it's been an issue every month since I signed up for service. | @512833 I would love to go over your bill with you today! Send me a DM, and we will jump right in!  https://t.co/QdMOv35qgk *PeterLabrecque"
@115911 has to have the worst customer service representatives of all time. | @599298 Ouch! I certainly don't want you to feel this way and I'd love a chance to turn this around. DM us here so we can make things right! *BlakeT
@TMobileHelp I’d like to inquire about switching from Verizon- have three lines. Can you give me a price for them with unlimited data? | @599321 We would love to have you come on over to the #MagentaSide. DM me here https://t.co/LCoTGMV7tC. *KennethStone
"I have to reset my phone everyday just to make sure I get text/calls because @115714 service is so damn bad... I really need to switch. | @599323 This really concerns us, allow us to troubleshoot this with you. Pls send us a DM -Maria Q"
@sprintcare how do I add additional data if I've used all mine for the month? | @599324 You have the option to use your data as you go. You'd be charged $15 per GB of data that you use. - NJ
Ugh I just want my #iPhoneX sooo hard right now. #sprint #imimpatient | @599346 We understand you're looking forward to receiving your new device. Check your order status by clicking on this https://t.co/hqOnhxrGCa -GS
"This representative in @115714 is really rude | @599349 Hey Von, this isn't the customer service we want for our customers! Can you DM us so we can further investigate the issue? Ty. -SB"
"i love what @115911 is doing w/ pricing; but, my god, their customer service sucks as badly as the rest… | @553289 @115911 We want to help! I sent you a message, check your inbox! *TiannahReagor"
@115913 JohnLegere how can I get the pixel 2 on @115911 ? | @599473 @115913 You can purchase it directly from Google and us it on our network unlocked. DM us anytime with questions: https://t.co/cuEwtd2epS *DanKing
"@115913 @115911 any deals on iPhones for existing subscriber during Thanksgiving? | @599507 @115913 Hey there, Manish. To stay up-to-date with the deals we have going on, check out: https://t.co/aIZPWLwowe periodically. *DanKing"
"@115913 Any incentives for ATT customers looking to switch into an iPhone X from a 7 plus? We have a family plan | @599514 @115913 We'd love to see you on the UnCarrier. Checkout the sweet iPhone deal we have going on, here: https://t.co/LfKlxD4wcr *DanKing"
"File this in the, yet again @115714 SMH stories https://t.co/eBrwlDVkIx | @599565 Are you currently experiencing this issue, in regards to your email? Please send us a DM, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"My 94 y/o g’ma relates to family via email & txt. @115911 relates to their customers probs via PO BOX. Wtf? It’s 2017 right?  @115913 | @512581 @115913 You have us available right here, Brynn. Click this link to send us a Direct Message, please: https://t.co/cuEwtd2epS *DanKing"
"Avoid @115714 they are liars and thieves! They blocked me, a customer of 17 years, from their Facebook page! Horrible company! | @515929 Hey! This isn't the type of feedbacks we like to hear. Please send us a private message and elaborate so we can assist if necessary. -NJ"
"@115913 why did tmobile lie to me today? Made me waste my whole day, about to check out dumb and dumber#been with tmobile over a year | @515343 @115913 We want to turn this experience around for you, Samuel. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
@115714 trying to setup 6 new lines for my family and have had the absolute worst customer experience... I’ve been yelled at hung up on ect! | @599668 Hi there I do apologize for the manner in which you have been treated previously. Kindly send me a PM  to be further assisted. -AO
"My grandpa, has been loyal to @115714 for about 20 years, and they still, tried to fuck him over. 😂😂😂🤔 | @599671 What issue(s) is he currently experiencing? Is it possible for him to reach out to us? Send us a DM, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
@115714 has hidden their posts in Facebook because of so many complaints. They are a shady company!! They blocked me from their page. | @515929 We'd be glad to look into whatever issue you may be having. Please send us a private message so we can get started as soon as possible. -NJ
"@115911 so.... is a policy to send your customers to a gas station to use a restroom? Your new store has two restrooms on 528 ABQ NM | @599673 We're all about excellent customer service, Daniel, so this needs to be addressed. Please DM us so we can look in to this for you. *WhitneyJ"
"@TMobileHelp The process of porting over from @ATT to you has been the most painful, irritating cust serv experience I've ever had. #regret | @599705 This is not what we want to hear! Definitely send a DM to us ASAP. We'd love to see what's going on https://t.co/69dhFOUgl8 *AmandaSansone"
"@115714 YALL SUCK | @599813 Hold the phone, sorry to jump in but what's causing you to feel this way? Could you send us a DM so that we can further assist you? - CE"
"FUCK @115714 😡😡😡 | @599848 Wow, this is not the type of comments we want to see. Pease allow us the chance to resolve your issues. Might you be up for a DM? - CE"
"@TMobileHelp sent you a message | @198229 Thanks so much for reaching out, John! I've responded there, so I'll wait for your reply. :) *JasonBurr"
@115911 @115913  TMOBILE HOLDS UR PHONE HOSTAGE WHEN YOU PAY THE BALANCE OF UR PHONE WHEN THE ACCOUNT WAS CANCELED #BOYCOTTTMOBILE | @515900 Not at all - we've got your back and want to help you out. I replied to your DM and will meet you there. https://t.co/93XwcSKFIy *RayButler
I hate @AppleSupport & @115714 just about the same thanks for fucking me over for a month! | @599929 We are concern about your message. Could you please send us a Direct Message so that we can address your issue immediately? - CE
"@TMobileHelp @115913  really!? 3 hrs of tweets, 3 nohelp reps and 1 failed  X order. Result: you better get it @115858. #uncarrier much? | @599050 @115913 We truly want the best possible experience for you, Victor. We'll be reaching out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@115913 my T-mobile promotion is denied .! how it possible ? Will never recomend T-Mobile Business account to anyone .! So Pissed 😤😡 | @339742 @115913 Let's get to the bottom of this rebate for you. We'll be responding to your DM shortly. https://t.co/lH0SH5fy2m *MikeRice
"Aye why does mobile phone carriers let apps like Netflix or YouTube run data free but maps wont weak ass motherfuckers fuck @115911 | @599977 Hey Johnny, I use my Maps everyday to help me get places! We want you to have the best experience on our network - send us a DM! *TerriL"
"@115911 @115913 tried hitting the IRL store 20 minutes before close for help, but nobody’s home. 😕 https://t.co/fumctZimdH | @599980 @115913 We always want the best possible service for you, Lorcan. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
So TMobile sells me refurb iPhone that does not work; they refuse to xchange cause of scratch on screen - seriously! @115913 @115911 | @599988 @115913 We absolutely want to explore all our options to take the best care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@sprintcare why can not call 611 & speak to person, sends you to dumb app when call it? | @343158 Hi there! Are trying to speak to Sprint customer service? If so, please send me direct message, so we can further assist you. - LP"
@115714 you guys want to pay for me to switch? @115725 has terrible customer service | @159277 We would love to have you. Please send us a Direct Message so we can provide details on how to switch over to us. We would be happy! -LL
"@TMobileHelp @117543 this was the best speed on a SUN eve in North Wilmington. Not a good way for me to convince my neighbor to switch. https://t.co/PYGU4iPuUo | @600091 @117543 I only want the best possible speeds for you, Dan. We're here for you; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp How late are y'all awake? | @600094 Greatness never sleeps, Adam! We're here 24/7, so never hesitate to DM us - we've got your back! *AlexKimbrell https://t.co/GefRnVHVqu"
.@115725 has just been full of BS and disappointments over the last 12 months. DEFINITELY about to let @115911 or @115714 buy me out! | @600155 We'll be more than happy to have you on board with us. You can visit https://t.co/4MjVV3ABaa to switch to us and get a Clean Slate. -KW
.@115725 has just been full of BS and disappointments over the last 12 months. DEFINITELY about to let @115911 or @115714 buy me out! | @600155 That's right switch to Sprint and we will cover your switching fees up to $650 per line via Prepaid Card. Sprint makes it easy. -KW
Big S/O to @115714 for having such shitty service that I can’t even pull up a coupon on the @McDonalds app. I want my dollar back. | @600157 This isn't the type of feedback we'd like to receive from our valued customers and we'd be glad to assist to have the issue addressed. -BC
Big S/O to @115714 for having such shitty service that I can’t even pull up a coupon on the @McDonalds app. I want my dollar back. | @600157 Is it that you're having service issues? What seems to be the issue? Tell us what's happening so we can look into the issue for you. -BC
"@115714 wtf!! Why is it taking me 15 minutes to pay a fucking bill | @600160 Hello! If you want, we can help you with that. Please send us a DM for further assistance. -AR"
Wow so just was on hold for 17 mins with @115714 JUST for the call to hang up .. GET IT TOGETHER TF | @600161 I can understand how upsetting that can be. I will gladly help if you would like me to. -CP
I don’t know what's up with @115911 but majority of the Bronx I rarely go above 2 bars of service. | @355709 Hey Anthony. We gotta keep you connected everywhere you go! Send us a DM and we'll look into this with you *ErikS
"My S8 freezes regularly..
Nothing works...
Not worth of 800$ 
@115911 help me out... | @600169 Aw man! That sounds frustrating so I certainly hear you, Vedamsh! DM us here so we can assist with your S8. *BlakeT"
"@115911 I’ve been trying to get to my T-Mobile for an hour to upgrade my Aunt’s iPhone 6 to an 8, but it’s still dooooowwwwn. She’s dying for more storage space. Help me be a good niece please | @600170 We're always on your side girl! DM us and let's see what we can do for you. *JamieK"
"I’m so sick of @115714 | @600181 Hi there, these are not likely the feedback we like hearing from you one of our value customer. Please shoot us a DM so we can assist. -SH"
Anybody know what these @115714 “Team Skins” look like?? https://t.co/2TcpdWN3Ec | @600184 The skins are like a vinyl for ur device. That's the easiest we can say. If you want to take part shoot us a DM to get more info. - NJ
"had breach in personal information due to sprint haphazardly giving my phone to another person all my personal info compromised. #sprint-204 | @600187 Hey Paula. We understand the situation is trust compromising. Please send us a Direct Message, so that we can further assist you. -CA"
Which phone provider will give me good customer service like #chickfila gives me when I buy some chicken. #att #verizon #tmobile #sprint | @600215 We'd love to welcome you to our Sprint family! Pls visit https://t.co/DzhTlZvbBW or https://t.co/0qT1rLBLtN to see plans/promotions. - AD
"Anyone with @115911 not able to send and receive text messages? | @600219 Hey Randy, send us a DM and we'll take a look at this together! Let's make sure you're able to send and receive texts! *ChanneyT"
"@TMobileHelp @115911 @115913 how do you call this great customer service?????!!!!

I have been dmfor the past 4 hours!!!! | @518470 @115911 @115913 @115913 We're answering your DMs as quickly as possible and appreciate your patience. See you back in DM. *EricPayne"
"The @115911 website should just say: ""We are the worst at online. Don't sign up here. Go to a store. It'll be easier, probably."" | @156224 Yikes! I am so sorry to hear this, Bob. We want your experience with us to be a great one. DM us here w/ more info to assist you. *ValerieP"
"@TMobileHelp I @#$%ing love T-Mobile!  The service I received tonight was above and beyond my expectations!  Cheers | @600272 Awe yeah! That's what I like to hear! Let us know if there's anything else we can do to help, friend! https://t.co/D4NKjg57yo *SultanGardezy"
"@TMobileHelp any reason incant pay my bill online or through the app the last few days? | @210604 Hmmmmm, let me check this out! Send me a DM & I'll be sure to get you all taken care of today! *AlexKimbrell https://t.co/GefRnVHVqu"
@115714 is the by far the WORSE cellphone company EVER. | @600291 It's worrying to know that this is how you feel about us. What is the cause of this? How can we assist? Please DM us with some details. -KT
"What's the whole point of preorder if I haven't got my phone yet and it came out 3days ago? Thanks @115911 for taking too long smh | @600299 Pre-order secures your spot to get your device by estimated time, Andi! You can see the status of your order on the T-Mobile app! *ChanneyT"
I got 3G service at my job. 😩😩😩😩😩😩😒 #sprint Thry must have took down a tower. | @600311 I am an expert at this and would love the opportunity to look into this for you. Shoot us a DM so we can get started rgiht away. - SP
"So pissed off that @115714 messed up my pre order for my iPhone X and now I have to wait until December to receive it. | @600401 Hello! We're sorry to hear that you had that experience with us. Please, DM us so we can further assist you. - DA https://t.co/rMApsV8PQY"
@115911 got me fucked up. I got a family plan (4 lines) and we pay $300 a month. | @600407 The most you should be paying is 4 lines for $160. Once device payments are paid your bill will lower. DM us and we can see! 😘 *TarynS
@TMobileHelp I ordered the upgrade to iPhone 8 plus on Sunday but haven't really gotten any email confirmations other than EIP. Did it work? | @333582 Ah no! This is not what we wanna hear! Let's go to a DM to check this out for you! #FindYouriPhone 📱 https://t.co/YIQqqAAINS *EmilyC
@TMobileHelp bought an isis iphone NFC case fr AT&T thinking it wasn’t carrier specific. Found out: it is :( why isn’t tmo iphone supported? | @600462 Hey there! Do you have a T-Mobile iPhone and service? ISIS does require a specific SIM card in order to work :) ^VS
"@115913 my husband wants me to finally leave sprint. Tell me why I should come to tmobile. I'm a dedicated user been w/sprint 15+years | @492542 @115913 Unlimited data, Awesome Network, to many reasons to list! Let's get you hooked up! Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115911 Maybe focus on finding competent customer service reps b4 ""breaking any more rules of wireless.""  Because yours suck. | @600536 We want to make sure we look into this order, let's check out the options. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp  I ordered a pixel 2 and your promotion on pixel 2 just ended with out notice. that's not cool. I was just about to become a T-Mobile customer. 😠 | @600582 I'd love to help you join the #MagentaFamily. Shoot me a DM and we can see what our options are. https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115913 Highly disappointed in T-MOBILE retail store. 😡  I am loyal, but made me think about staying..... | @600595 @115913 We always want you to have the most positive experience with us. DM me and we'll turn this around. https://t.co/plE6XCdHhz *CharlesOpacki"
@115913 very disappointing to be ignored by your employees ! | @200200 @115913 We're always here to address your concerns. Send a DM my way and I'll be glad to lend a hand. https://t.co/plE6XCdHhz *CharlesOpacki
"@TMobileHelp I sent a dm, whenever you get the chance to reply to it would be great :) | @437436 Hi there, thank you for reaching out, I've got your message just looking at how you can go ahead and redeem the trade in offer.😊 *ChilufyaC"
"@115714 always on some bs, none of my msgs come thru and when they do it's 24 hours later😤 | @600711 This concerns us! How long has this been happening? R u the only 1 experiencing this? Have u done any troubleshooting? Pls let us know. -NL"
"@115911 lost my Apple Watch and now i have to pay for a new one 🙃 so who wants to fight https://t.co/muIirlhV6e | @494964 Hey, thanks for reaching out about this! Send me a DM here https://t.co/gU6UH2rJT8 so I can get to the bottom of this for you! *DanLawrence"
"@sprintcare I havent had service all day. When will your network be running again? I need your network for work | @600823 Hi there, Please send us a Direct Message, so that we can further assist you. -SH"
"@115714 navigating the billing page in firefox is painful with the support pop up appearing with every click of a link. | @600832 Hi there, Thank you for reaching out to us. I will be happy to help. You can use the Sprint zone app or try another browser. -MC"
"So over @115911 and their shit service 24/7 🙄 I'm in the middle of freaking Houston!!! | @600873 Hiya, BreAnna! We want you rocking awesome service wherever you are! DM us so we can look into this for you! *MelindaR"
"@sprintcare do you have a solution for the “I️” issue going on? @AppleSupport isn’t doing anything and i️ts really annoying | @496411 We have no information regarding the issue u are currently experiencing. However, u can visit one of our stores for further assistance. -DS"
"After over 10 yrs w/ @115911, it might be time 2 leave. Calling & speaking 2 someone that you can even understand is like hitting the lotto | @600889 Hi Kita! We're here for you and looking to deliver the best in service every time! Please, DM us so we can keep the #MagentaLove! *WhitneyJ"
.@115913 #iPhoneX preorder debacle b/w @115911 & @115817. Phone I should've had 11/3 now back w/ TMobile & can't get it sent back to me over missing apartment number? Your reps placated me all weekend that I could get it back...might be in the market for a new carrier. #refund | @600985 @115913 Hey! That's not the experience I want for you at all and would love to get this sorted out. DM me. https://t.co/3sF8qpf2nx *AlissaFast
"@115913 @TMobileHelp - Customer service last month has been atrocious. 5 year customer, but @ATT is looking good right now. | @600987 @115913 Hey! I want you to get the best CS out there with T-Mobile. I'd love to turn this around! DM me! https://t.co/3sF8qpf2nx *AlissaFast"
when @115911 says my phone won't ship until December so I spend money. Then my payment declined this morning and now my order is cancelled | @600993 There is no way we would want to stand between you and your future device. Come on over to DM and let us check this out. *JeremyJ
@115913 Do you think it's ok for a 17 year customer to call & get wrong information from your employees that directly effects my account | @601015 @115913 Hi Melissa! That's not what I want for you at all! I've got your DM and we'll be replying shortly. Thank you! *AlissaFast
"@115913 T-Mobile text network is garbage! I can’t wait to get out of my contract! Free Tues how bout u fix the network 1st, JOKE | @355926 @115913 We'd love to work with you to get this resolved, Carmen. Send us a DM so we can get started. Thank you! *AlissaFast"
"@TMobileHelp check your DMs I need help | @425504 Hey friend! I see your DMs, and I'm replying right away, I'll see you back there for resolution! https://t.co/E37bpdWEut *StephanieTowers"
"Listen, @115714 need to figure out why they phones can’t browse the internet while being on a phone call, damn tryna merge | @577803 Hi! This feature is avail via ""Calling Plus"" on select LG & Samsung devices. More devices are being added. See https://t.co/cu4V0zubYX. -NL"
@115911 do you guys actually give out legit prizes on your #TMobileTuesdays app? | @525218 Absolutely! Tuesday is our favorite day of the week! Pull up your app to claim your gifts! https://t.co/9kv7eznV7E *SageMcGowan
"@115911 do you guys actually give out legit prizes on your #TMobileTuesdays app? | @525218 This weeks freebies inclue gifts from Pier One, Panda Express, Shell, Modcloth, Baskin Robbins, and Paper Culture :) *SageMcGowan"
Having error code 34 with @115714 and they can't fix it. Paying for service that I can't even use to text. Will switch to @115725 if I must | @601075 Hello I will be happy to assist with this issue please go to the following link. Get started here: https://t.co/CqvZspbQ3G -FR
"@TMobileHelp I keep trying to submit an order for a SIM, but the order won't submit. I have a SIM from my old account - can you reactivate? | @247382 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
@115714 I’m changing my number I have a stalker 👀 | @601114 Solution! Pls log in @ https://t.co/y5KU4cSsLx - preferences - change number - select the number - select the available options - next. -JP
@TMobileHelp #TMobileTuesdays one of my lines got free #pandaexpress and the other didn't 😔😔 | @326980 You should still be able to enjoy $3 off of a purchase of $5 or more!  We've got plenty to hook you up this week with! *BrittanyJones
When @115911 sends you that push notification your IPhone X is shipping https://t.co/0MwtFwmRFE | @523292 I'd be happy to check that out for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker
"@115913 over 120 days and still waiting for my $715.47 refund, glad Sprint was smart enough to tell Crooked John legare to take a hike | @601119 @115913 Hey! That's too long to wait and I'd love to work with you on a quicker solution. DM me! https://t.co/3sF8qpf2nx *AlissaFast"
@115913 Something really disturbing happened at one of your locations today. Don't think anything will change. But you should know. | @601122 @115913 Hi! I'm here for you and would love to discuss this further. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp had a question about my bill for this month | @426810 Thanks so much for reaching out to us. We are here to answer all your questions. Shoot me a dm for further help! ... https://t.co/R1HxgUt9Ei
On day 7 with 7 days left with 128kb data with @115911. This is fucking torture who offers actual unlimited data? | @601177 We do offer truly unlimited data! Are you on an unlimited plan currently? Send us a DM so we can make sure you are taking advantage! *ElleA
@115911 hey my friend needs help with his galaxy s7 edge he bought it from T-Mobile | @237141 Have your buddy reach out to us in DM on Twitter and we will be here! *ErikS
"@115913 @115911 do you guys ever plan on selling the wifi verison of the apple watch series 3 #tmobile #AppleWatchSeries3 | @554431 @115913 Hey there! Excellent question, right now we don't have any plans. *TaylorBest"
"@115913 You're folks in Richmond, VA are really dropping the ball with my identity theft situation. | @521735 @115913 Hello Michele! That's not the experience I want for you at all. Let's meet in DM. https://t.co/3sF8qpf2nx *AlissaFast"
"@115714 get your shit together before i take my service somewhere else .. 🙄 | @601488 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
"LTE speed by @115911 @TMobileHelp https://t.co/il45iyiHc6 | @601512 Hmmmm, I think we can do better! Send me a DM & let's work on kicking those speeds up a notch! :) *AlexKimbrell https://t.co/GefRnVHVqu"
"Thank for the @239217 @115911. To bad their website has like crashed so you can’t even order anything. #toogoodtobetrue | @601516 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Nick. Send us a DM! *RickK"
"@TMobileHelp Got my sim for my phone in the mail, trying to login, but it I never get the message. Help. | @497151 Yikes! Let's make sure you're all set up and ready to go, Pamela! #TForcetotheRescue !! Send me a DM, and I'll help get you right on track. To DM me, simply click on my profile picture below. https://t.co/6NxKsl5RJm  Thanks a million! *JoshHenegar"
"@115911 I called you guys to have my password reset because I got locked out, I have been transferred 5 times and back and forth between departments. ALL I WANT IS DIGITS. IS THAT TOO MUCH TO ASK? | @214454 Max, I truly feel for you and understand your time is valuable. Shoot us a DM here so we can get your password reset and your #DIGITS activated. We've got your back! *BlakeT"
"@TMobileHelp The Netflix link that I received keeps loading and error page and then a re-direct. Help please. Thank you, | @601527 Yikes! That’s not what we want for you! Shoot me a DM! https://t.co/jjKemKyHlV *AlexisGovea"
@115913 check out this very unsatisfied customer...I know them and they are so sweet...something very wrong must have happened for them to want to ditch Magenta. https://t.co/A2ZPlQRXrf | @601528 @115913 Thanks for reaching out for your friend. Please have them DM me https://t.co/Mww69Rzn7a or visit our Facebook page here: https://t.co/sQ54hpyrHy and send me a message so we can chat. I look forward to working with them on a resolution. *AshleyNelson
"@TMobileHelp how would I get a SIM card for my new phone and what is the Un-Carrier? | @601529 Great question. You can order online, pick up in a store or DM me https://t.co/Mww69Rzn7a and I can help. *AshleyNelson"
@115911 I need to speak with you about getting a SIM card for a phone. And what is the Uncarrier? | @601529 We are the UnCarrier and I want to help you to get a SIM card in hand. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115913 @115911 still violating my #FCC #FTC #consumer #rights,still overcharged Aug-Sep-Oct$35+$10+$23.33forJun-Jul$10/mo loyalty plan https://t.co/adI62EjeMG | @267971 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
@115911 @115913 Till when is the T-Mobile iPhone 8 or 8+ BOGO gonna run? And is it possible to pay the difference to get the 128GB or 256GB for both phones instead of the 64GB? And How much of a difference will it be? | @277725 @115913 Great news! It is running right now. Check out https://t.co/17OruoK5TU for all the details. *AshleyNelson
"sitting at @69729 in Jax and they have no wifi and the @115714 signal is 3g am I in 2008 | @601555 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
"NEVER get @115911 data with just an iPad. They charged me $25/m for international calling I cant use. Customer service has been useless | @601592 We certainly want you to be able to use the features you take advantage of, Brian. Send us a DM and let's discuss further. *KeithM"
"@1687 @115911 @115913  tried to use the discount code from #TMobileTuesdays, didn't work 
so no leg lamp sweater for me 😢😢😢😢😢😢😢😢😢😢 | @601602 @115913 Hey! Sounds like a cool sweater! We'd love to check this out for you. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 you have the WORST customer service I have ever seen. Your referral program is a scam. Never referring anyone else to your company | @601604 Oh no! It sounds like you really need a Magenta Advocate to help turn this around. Let me help! DM me! https://t.co/4tHjtOQM3E *LaurenChan
"@115911 I've been lied to in person, and now over the phone. I was told 2 lines for 100, now its 140 after I signed the paperwork. | @529522 Frank, this is certainly not the experience we ever want our customers to have. DM us and let's further discuss what happened. *JamieK"
"DO NOT GO TO SPRINT! The rig of the century @115714 so mad I️ have a headache | @601621 Wow! This is concerning. Why would you feel this way about us? Please send us a Direct Message, so that we can further assist you. -SJ"
@TMobileHelp love @115911 | @295866 We love you too!!! <3 Have a great day!! *LaurenWalker
"@TMobileHelp ugh panda code doesn’t work whyyy... this is the worst, wasted too much time argh, the website is glitchy as well 🤦🏻‍♀️🙄😩 https://t.co/6LKeaiVuS2 | @601629 Oh man! We would love to assist and get your code working right away :) DM me https://t.co/jaHSC7DwkH to get started! *JacintaJenkins"
@sprintcare I am astonished at how difficult it has been to get help from your company. Maybe somebody could get in touch with me? | @601682 This is not the way we want our customers to feel. DM us a brief description of the issue you are currently experiencing. -JE https://t.co/rMApsV8PQY
@TMobileHelp has the Pixel 2 rebate promotion expired?  Total bummer if it has. @115913 @117543 | @601686 @115913 Hey! We'd love to check out your purchase eligibility. We've got your DM and will reply shortly. Thank you! *AlissaFast
WORST sales manager at Westfield Sunrise Mall @115911 kiosk. Shut them down. DM me for more info. #LongIsland #tmobile | @601717 We are sorry to hear about your experience Cel. Send us a DM here so that we may get more information and offer assistance. *JasmineS
"@115714 so damnnn TRASHHHH , 🤦🏾‍♀️ they ain’t lasting too much longer in the industry | @601722 Hey there, this type of feedback is concerning. Shoot us a DM letting us know what makes your feel this. We are here to help. -IB"
@125241 Explíquenme porque he tenido buena señal en mi casa hasta hoy y ahora tengo que salir de mi urbanización pa tener buena señal | @601748 Gracias por dejanor saber acerca de este inconveniente. Favor envíenos un mensaje privado para asistirle mejor. -LM https://t.co/rMApsV8PQY
Hey @115913 lied to by one of your of your people from the office of the president. Been a T-Mobile fan for awhile. How disappointing | @601750 @115913 Hi! That's not what I want for you at all and would love to work with you to turn this around. DM me. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 @115913 are you still offering 50% Google Pixel? | @601764 @115913 Hey! The promo has ended but if you've already purchased, we'd love more details. Send me a DM! https://t.co/3sF8qpf2nx *AlissaFast"
"Was on a call with @ATT retention dept for 48 mins and the call dropped+No call back looks like ill take my talents to @115714 or @115911 | @601767 Hey, we'd be more than happy to have you as a Sprint customer. Check out our current promotions at https://t.co/OLXF2ShjmN. :) -AS"
"@115913 
John, your T-Mobile team delivers but your Trade In team does not.  if you care, refer to a 5- phones/plan switch 512-868-0785 | @601768 @115913 Hey! That's not what I want for you and we'd love to work with you toward a solution. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@115714 i Paid my bill in September in full yet am still being fucking charged!!!fix this!!! | @601796 Hello there! We would be more then happy to look into this for you and get this issue resolved for you today. Please DM us for help -Daulton
@115913 I need to get off Verizon bill is to high can you help me with a promo | @601802 @115913 Hey! We'd love to see you make the switch! Check out our T-Mobile ONE plan here: https://t.co/IGcNxs52Dw *AlissaFast
@115913 why would Magenta end it's Pixel 2 promotion right before @136221 provided OTA fix for it's myriad issues? @366206 @138069 | @601686 @115913 All promos are subject to end - shoot me a DM so we can see what options are available. https://t.co/93XwcSKFIy *RayButler
"WHY TF AM I PAYING $100/MONTH FOR TERRIBLE CELL SERVICE?!?! @115714 | @601838 We definitely want to make sure your services are working 100%! Please send us a Direct Message, so that we can further assist you. -TT"
@115911 @115913 😭did an update and now it doesn't work at all https://t.co/n5f102HNVy | @601841 @115913 Hey! Let's work together to get this resolved. I know I use the all the time! DM me so we can chat! https://t.co/3sF8qpf2nx *AlissaFast
".@115714 ya hizo la 1ra trastada. Factura de $233 lo que le bajó fueron $90.😬😬😬 https://t.co/KulBpPHVai | @566010 Hola Tony, para que podamos revisar su factura con usted. Por favor, envíenos un Mensaje Directo. -DA https://t.co/rMApsV8PQY"
@sprintcare Today I received the worst customer svc of my life.Please provide me with info to escalate incident to right person. | @601868 Hello! We would be more then happy to address any issues or concerns you may have. Please DM us so we can look into this for you. -Daulton
"@sprintcare. I need help with my bill | @181418 Hi, thanks for bringing this to our attention! We'll be happy to assist you today. Please, refer to the Direct Message. Appreciated. -AJS"
@115911 is https://t.co/lGz64dRnN3 a valid domain you are sending mail from? | @601903 Are you receiving emails that you don't trust? DM us here with some details so we can look into their legitimacy. We're here for ya! *BlakeT
@115911 when is the s8 active available and what's it gonna cost? | @497032 The S8 Active is a great phone and I want to make sure you know all of the details! DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins
Thought I was able to get help from @115911 but guess my friend was wrong still gotta pay my $175 insurance fee Might Just switch company's | @526018 We care about helping and I see that we are working with you via DM so please follow this link for me:https://t.co/rAosiBSeqZ *PaulPerkins
"@115911 @115913 What happen with JOD, I'd been using this program for long time and never be asked for down payment until today | @601934 @115913 Hi! Some devices may require a down payment and I'd love to get a closer look at this. DM me https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 I’ve spent about 12 hrs talking w/ your friendly reps to fix a problem that I think could be fixed in mins by the right person:) | @601939 @115913 Hi! We're here for you and would love to meet you back in DM, if you have additional questions. Thank you! *AlissaFast"
@115714 is definitely on my list today. After that rude customer service I’m definitely getting rid of their service | @601951 Good afternoon. We would hate to see you go without an opportunity to fix the issue. Send us a DM so we can start working for you.
@115714 has the WORST customer service and service | @601953 Hi! This is not the type of feedback we want from our customers. Please send us a DM and let us know what the issue is. -KA
@115911 @TMobileHelp do better!!! | @601955 Looks like your first tweet was deleted. We are here to help! DM us: https://t.co/hhkfSa6wT7 *JenniferJackson
"@115913 why is some collection agency calling me twice a day? I paid my bill to T-Mobile! Your billing department needs training! | @601966 @115913 We'll get to the bottom of this together, Carol. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"Snapchat not working/ not loading snaps ain’t a surprise when you have @115714 🙂 | @601969 How long has this been occurring? Please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"it's taking @115911 a week to transfer my number. i'm already having issues with the company and i can't even make phone calls yet. | @601979 Carina, I hear you and I know how important it is to have access to your phone number. DM us here so we can look into it with you. *BlakeT"
"@115911 y'all trash bro..y'all do everything for new custs but us current customers get boned. No deals no Netflix no nothin...terrible | @601999 Hey Darren! We want you to know that you are appreciated! DM us, lets chat more! *DayoG"
@115913 I need your help!!!! I’m having issues with my bill every month I have to keep calling for the to fix it for a yr st8 now😡😡😡😡😡😡😡 | @602005 @115913 Let's get to the bottom of these issues once and for all. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice
.... Um @115911 you're about to get a swift boot if you keep playing with my funds...just saying. I like y'all but I'm tired of calling. | @452676 I understand how you're feeling when it comes to your funds. Shoot me a DM so I can assist. We can get this straightened out. *JPL
"@115911 how come I️ needed a down payment even though I️ qualified for jump?? Please help me,also do you know an ETA on my iPhone X? | @602043 I definitely understanding needing to get the full picture. Shoot us a DM, Brandon, so we can break it all down for you. *WhitneyJ"
".@115911 is really taking 3 days to process an order smh , + ship time this is ridiculous #sigh | @422345 Hey Mike! We know you're super eager to get your brand new phone. More than happy to chat if you want to slide into our DMs *ErikS"
@TMobileHelp Thank you Team Magenta. You are always there for me and you've always given me great service! | @513028 We love to hear this! We are so glad you're a part of the #UncarrierFamily and know if you need anything we got you! 😃 *JonathanMacInnes
For the past month my connection has been so bad i can’t even load a simple email why @115911 honestly really upset | @602055 It shouldn't be that way. We want you to have service you can rely on! Send us a DM and let's figure out what's been happening. *KeithM
@115911 your service sucks.. im currently in Whataburger and I can't even post anything.. | @386843 That's no fun. Let's make sure you're connected whether grabbing a bite or anything else! DM us the address so we can check it out. *KeithM
"@115911 your customer service sucks! They don’t know what they are doing.  taking peoples money wont take u anywhere | @365650 Hey Rum, we are here so you can have the best experience on our network! Can you send us a DM with some details so we can chat? *TerriL"
"@115913 

Your customer service just promise me a watch for $0 if I activated a new plan and now telling me there's an upfront cost on0$ | @491914 @115913 I only want the best possible experience for you, Michael. We're here for you; we'll reach out in DM shortly. *MikeRice"
"@115911 probably has the worst service ever! You can't load a video anywhere to save your life! #NeedAllTheWifi | @602099 Having strong coverage is important to me, Alvaro. Let's take a look to make sure you have all your streaming needs. Send us a DM! *RickK"
"Every since I got this phone, my service has been horrible! I can’t refresh any of my social media or even search the web. #iPhoneX #Sprint | @218894 Hi Tee Jay, we'd like to review the service within your location. Please send us a DM so that we can look into this and assist you. -MB"
"Please help me with a Jump on Demand! Tmobile lost my old Jump on Demand Phone! @115911 @TMobileHelp @115913 | @292017 @115913 Let's get to the bottom of this, Alex. Please send a DM our way and we'll dive into this for you. https://t.co/lH0SH5fy2m *MikeRice"
@115913 Customer service rep put in wrong shipping addy for iPhone x order. Now have to re-order and lose spot in line. Pretty shitty. | @516989 @115913 I want to explore all possible resolutions for you with this order. We'll be reaching out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
"@115911 last time you told me i needed these rabbit ears to boost my signal at home WTF! i still cant hear you!!! | @514959 That's not the experience we want you to have, Jeff. Fifteen years is amazing! Let's see what we can do for you. Send us a DM! *RickK"
.@115714 $S tryina part itself out like they a stolen 2007 accord | @602134 Hey there. We're a bit confused as to what exactly you're stating here in your message. Do you need any help? We'd be glad to. - NJ
"@115911 worst experience ever in perry hall, been here over two hours to upgrade phone, drop $300 and no customer service | @602135 Yikes! I am so sorry to hear that, Chris. Shoot us a DM here with more info about this experience to assist you ASAP. *ValerieP"
"@115913 WOW!! NOW YOU'RE OFFERING EVEN LESS!! Does it ever end?? We didn't ask for free stuff. Just asked to pay the same for better😔 | @159631 @115913 We will always work to provide the best possible experience for you, Angel. We'll respond in DM shortly. *MikeRice"
"Can’t wait to pay off this phone and get back to Cricket @115911 sucks.... I need service coverage mannnnnnnn | @602147 I need all the quality coverage I can get too, Kresh. Send us a DM and let us know about your experience so we can look into things. *KeithM"
"dammit @115911, I so wanted to be a fan since I switched over but so far your customer service is terrible...!! | @602153 Your customer service concerns are truly important to us, Adam. Let's get back on the right track. DM us about your experience. *KeithM"
"@115911 you had ONE JOB , jeezzz, VERIZON is the company that deserves my business not you! | @514959 Jeff, we're here for you and would love to assist with this situation. Please DM us here with some details so we can help out. *BlakeT"
"@115911 i have put my personal tmobile number 7068888832 on here and you want me to DM you!? now im not worth a call JEEEZZ | @514959 Jeff, we recommend removing your phone number from our public wall for your security. Please meet us in a DM so w... https://t.co/XgrP7HHA1K"
"@TMobileHelp hey guys, question: I live in the US and heading to Canada. Anything I need to do to avoid additional charges? I am on TMO One. | @602198 We've got you covered for your trip to Canada! The UnCarrier is into unlimited roaming for all of North America! DM us :) *SageMcGowan"
"¿¿Why am I️ not getting all my texts messages @115714 ?? | @602213 This is concerning news. How long has this been happening? Please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"@115714 well I can’t get the iPhone x cause sprint lied and keep me on the phone 5 and 1/2 hours 😡😡😡😡😡😡😡 thanks for lying | @602238 Kay, we'd like to help. Please send us a DM so that we can further assist you. Just click ‘Message’ at the top of our profile. - MJ"
Fuck t mobile they do not  back their customers. I've been with them for 14 years and this is how they treat me. @115911 @TMobileHelp | @602241 Woah! Loyalty of 14 years is impressive and we would love to assist you Tina. Send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite
"If i bring my phone to @115911 because cant make/take calls the past 4 days are they gonna tell me its the update and leave me hangin | @602291 Oh dang! I know how important it is to stay connected, Molly and I want to look into this. DM us with more info to assist you. *ValerieP"
"#sprint is the only company I️ know that will screw up your service all day, then send a text like “payment due”  bihhh what?? | @602301 Hey there! Your feedback brings us great concern. Let's check that service for you. Please send a DM so we can further assist. -JR"
"@115913
My family r T-Mobile customers. I left Verizon after 15+yrs. I regret that decision. We will switch carriers after the new year. | @602314 @115913 I don't want to see you go, Kevin. We're here for you and ready to turn this all around. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 why don’t you have service in VT 🤔 | @602343 We definitely want to get to the bottom of this for you Ted! Send us a DM with your zip code so we can look into this! *KittyG
@TMobileHelp why would you guys stop making screen protectors for a phone that's barely a year old ... and then your stores want no part of putting a new one on your phone because it's not made my mobile ... 16 years and all I get is I'm sorry! | @602359 No way! We love our amazing customers and I'm positive we can turn this around. Shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan
"TIL @115714's ""Year Free"" deal costs $65 a month https://t.co/080Zdspm0a | @460048 This doesn't seem right to us Barry. Can you send us a DM with this for us to look into this further? You can click the link to do so. - JM https://t.co/rMApsV8PQY"
"Disappointed at @115911 for enrolling my mother in autopay without her authorization putting her at -$208. @115913 you feel me? | @602404 @115913 We always want to provide the best possible experience for you and your mom, Rodrigo. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I wanna lol at this but it won’t load, even with full bars https://t.co/5GSLtap6ez | @142763 Slow speeds are no fun so I hear you, Joshua. Gotta stay on top of those 💩 posts! DM us here so we can look into your connection. *BlakeT"
blame @88940 https://t.co/dc3IBi3nWl | @602425 This is not the way we want you to feel. Please send us a DM so we can look into this and make things better. We are here for you. -DE
"yo @115911 i thought yall were fastest in the nation, tf is this bs....i could be ded by the time its done https://t.co/PJL8gzeKK7 | @602427 Oh no! I know I wouldn't want those speeds getting in the way of my hunger. DM us and we'll work together on getting you sped up! *KeithM"
"Yo @115714 why do you suck so much?? Like you’re service is beyond dissatisfying | @333911 I'm sorry for the trouble, let's get this fixed for you. Can you explain to us exactly what are the issues you are experiencing? -ES"
"@115913 since this software update my phone has performed 💩. What gives? | @602481 @115913 I want the best experience for you for your device, Jaimee. Please send a DM our way. https://t.co/lH0SH5x9qW *MikeRice"
@TMobileHelp having an issue that cs can't help with. How about some Dm assistance plz? | @602503 Thanks for reaching out to T-Force <3 We are here for you!!! Please send us a DM so we can help!!! https://t.co/jXx14qL974 *KaylaKnowles
"Best cell signal in Dallas?  @8755 has been deteriorating over the last year, both wif-fi & cell.
@115714 @TMobileHelp 
@115725 | @602506 #TeamMagenta to the rescue! You need the very best, and we're here to oblige - send us a DM and we'll take a closer look! *DanielleGibbs"
"@115714 is the worst phone carrier I’ve had to date! The service is trash and then y’all have the nerve to just take $ out of ppls account! | @117732 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"How do you get the Visual Voicemail or Voicemail app at all on the #HTCu11 ?  @155347 @344970  @6617 @115714 | @602525 Please send us a Direct Message, so that we can further assist you. We want to look into this for you. -MH"
"@115913 does lte work on your iphone x because it doesn’t on mine | @602529 @115913 I want to make sure you're getting the best service on your new device, Chris. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 towers by my house messing up again. Gotta leave my home to use the internet. | @291784 This concern to us. Please send us a Direct Message, so that we can further assist you. -RC"
3 mnths of @115911 in US & disappointed with changes in bill amount & the explanations.. Misselling & poor customer service @115913 | @602537 @115913 I want the best experience possible for you and I want to turn this all around. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@115911 Reynaldo from customer support... OMG how unhelpful | @602539 Hey Francine! I don't want you waiting any longer for assistance. DM us here with more info and we'll assist you ASAP. *ValerieP
"@115911 still hearing the lies from T-mobile. haven't received my automatic refund, nor my deposit, nor the check you ""wrote"" twice 1 month | @602539 We want you to have the best experience with us, Francine. Let's take a closer look to see what we can do. Send us a DM! *RickK"
@115911 that awkward moment when the retention team hangs up on you and is not willing to give you the address for grievance | @602539 Hi Francine! Customer experience is super important to me so I want to make sure we turn this around. DM us so we can assist! *WhitneyJ
@115911 @115913 Surprised by lack of seriousness from this company. Lies for the past month. Just get your story straight! | @602539 @115913 We're here for you and absolutely want to ensure everything is straightened out. DM us please. https://t.co/L9uPTsADYS *AndrewPelton
@115911 @115913 Do I need to put another complaint in the BBB? | @602539 @115913 Let's get to the bottom of everything and get you all squared away. Click the link to DM us. https://t.co/L9uPTsADYS *AndrewPelton
Until you and @115913 have fixed this issue. You’re no stranger to this problem I’ve been having since July!! https://t.co/GQsv1BXKjV | @424579 @115913 My offer for my team and I to continue to work with you is a sincere one.  Reach out anytime. https://t.co/lH0SH5fy2m *MikeRice
@115714 come on y’all.  Hit me back. Fix my account or I’ll be the opposite of Paul and switch to @115725 😂 | @602560 Hey there. Please send us a DM so that we can begin to assist with the issue you're having. Let's keep you with the Sprint family. -KT
"Terrible first day experience with T-Mobile!! Just emailed the store manager.  (a portion of the end of the email) #TMobile @115913 https://t.co/PTUMA8GIqU | @602562 @115913 Your experience in our stores are absolutely critical to me, Anthony. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115714 only a lease and a full price option for the iPhone X? Why no payment plan like other phones? I wanted to switch to sprint :( | @553457 The iPhone X is available with Sprint under the Sprint Flex Program. Visit https://t.co/xRY4A14SAl to learn more about Sprint Flex. -LNL
@115913 please don't ignore me. I love T-Mobile but I feel like I am being taken advantage of | @518470 @115913 @115913 We look forward to exploring the eligibility requirements for the Pixel promo with you. See you back in DM. *EricPayne
If I’m stuck in a contract w @115714 and don’t have a million dollars to ditch them what do I do cause I swear to god im gonna go postal | @602584 Hey there. It concerns us to see that you feel this way at the moment. Please reach out to us via DM so that we can assist you. -KT
@115913 every time I get close to resolving the problem. I am left with no response. Can we please get to the bottom of this! | @518470 @115913 Thank you for your patience as we respond as quickly as possible and in the order received. See you back in DM. *EricPayne
"@115913 I'm a current tmobile customer is want to get the Google Pixel 2 xl 128gb will I still get Half back with the new promotionm | @602640 @115913 Thank you for the DM, Ian. We'll meet you there shortly to address all your questions. https://t.co/lH0SH5fy2m *MikeRice"
hey @115911 stop dropping my calls | @602642 Hey Georgia! Send us a DM and we'll look into this together. We want to make sure you're able to communicate flawlessly. *ChanneyT
"@115913 What If I'm an existing T-mobile customer and would like to swap my current lines phone for the Pixel 2, Eligible? | @602651 @115913 Hi! The offer does require a new line of service. DM us if you have additional questions. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Will there/is there an upgrade program for the apple watch? Can I get more details, if so? | @395366 Hey there Damian! That's an awesome question! If you want, DM me and I can give you some more info! :) https://t.co/cT5PtR2FvO *KaiLavendar"
@TMobileHelp can i get an ipad and put it on my plan for payments? how much would the deposit be? | @488837 Hey! My name Is Kat and I will be more than happy to set you up with a sweet new iPad! Shoot us a DM so we can get started :) *KatGrisham
"@sprintcare Kind of confused, you offered me 1 upgrade w/o the charge, so we bought 2 phones, but still hit with 2 upgrade charges? Help? | @602662 Thank you for reaching out to us. Please follow us @sprintcare and send us a Private Message, so that we can further assist you. -JD"
"@sprintcare so google pixel 2 is Exclusive to Verizon? | @119505 Hello Alexis! Thank you for reaching out to us. The Google Pixel 2 is coming soon. Please, stay in tune for any updates. -MK"
"Still experiencing terrible service n I can’t even get a discount on the bill smh @115714 | @194725 Thanks for reaching out to us. Please, provide us with your nearest cross street and ZIP code so, we can verify your coverage. - DA"
"@115714 y'all the worst phone company, I regret switching over | @602667 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"I just began to hate @115714 and Im on a mission to destroy them. Join me! https://t.co/DoxjHsHji5 | @163239 We understand your frustration. Allow us to turn this around for you. Send us a DM, so we can address this matter for you. - YD"
"I’ve never had to deal with so many incompetent people in my life @115714 FREE ME FROM UR SERVICE. | @602671 Hey there! Definitively, we would hate to lose you as a customer. Allow us to assist you. Please, send us a DM for further assistance. - LM"
"I've very old @ATT unlimited int'l data plan. Is your unlimited data plan really int'l @115913? I would switch to @115911 tomorrow. | @602689 @115913 I'd love to see you make he switch! Check out our T-Mobile ONE plan here: https://t.co/IGcNxs52Dw DM us, if you have questions *AlissaFast"
"@115714 I'm not fucking roaming, I haven't even left my house. Wtf is the problem | @602691 This is not the kind of experience we are striving to provide. Please send us a Direct Message, so that we can further assist you. - LV."
"Lmao @115911 charged me AGAIN today. Motherfuckers. I really want a new phone company now | @602692 Hey Yori, we want to make sure you're getting charged accurately. Send us a DM and we can get to the bottom of this asap *ChanneyT"
"@TMobileHelp Currently have phone w/micro SIM & I'm getting new phone that needs nano SIM, still want to keep same service. What do I do? | @293273 Great question! We'd want to get you a nano SIM! Send me a DM here https://t.co/43NmJRbdQL so we can talk, please! Thanks :) *BrentHayashi"
"@sprintcare welp have spent entirely too much time waiting for promised help today from Sprint customer service. Who can actually help me?? | @160370 Thank you for bringing this to our attention. We'd like to have more details about this. Please DM us, for further assistance. LM -. https://t.co/rMApsV8PQY"
"@TMobileHelp  Why is my iPad only showing 4G I’m on iOS 11 but where is my LTE | @145021 Thanks for reaching out to us Ricky! I see that you sent us a DM, let me meet you back in there and see what's going on! :) *BrendanLee"
"@115911 how come my friend and I are having trouble getting Data service  in PDX ? Shows Full bar and LTE sign. | @602763 Hey Nishil, thanks for reaching out. Send us a DM and we can assist you with getting you and your friend connected :) *ChanneyT"
@sprintcare this service is terrible and needs to be fixed ASAP 🚮 | @602851 What sort of issues are you experiencing with your service? Please send us a Direct Message in order to look into your situation. -LR. https://t.co/rMApsV8PQY
"@TMobileHelp just made EVERYTHING EVEN WORSE shouldve just went to @AppleSupport for help😡😡😡 | @166883 @AppleSupport Reliable service is extremely important for our #MagentaFam I see your DM, meet you there https://t.co/E37bpdWEut *StephanieTowers"
@115913 soooo @115911 what can I do to inquire about a zip up hoodie with the T-Mobile logo? Would love to rep it at work 😉 | @602869 @115913 We have a list of different items for you to check out here https://t.co/bjPuexYdEC https://t.co/Et1Fu7xZtb *BarbPelotte
@115913  Just worked with your T-Force team for over 6 hours. Misinformation and complete disregard for my requests. #uncarrier? Sad day | @178478 @115913 Let's get your experience turned around with the information you need. Click my pic to DM https://t.co/PUCbqyZK4U *RachaelTansey
@115913 we need another pixel promo for T-Mobile. Big Red can't all the toys. | @602878 @115913 Ask and you shall receive. We have a great Pixel offer for you here https://t.co/O0ORjASnNs  https://t.co/Et1Fu7xZtb *BarbPelotte
"@115858 & @115725 keep blaming each other for my iPhone problem #frustrated  I think I see @1647 & @115714 in my future | @602900 Hi there, we'd love 2 have you as a part of the Sprint family. You can click the following link 2 see our phones https://t.co/1ce4njbAsO -CW"
"@115911 A line was added to my account & my plan was changed w/o my authorization. When I call N2 CC, I keep hearing tuff luck! #OUCH | @602908 Yikes! We take account security very seriously and we want to get this resolved! Send us a DM so we can take a closer look. *ElleA"
@115913 am I no longer able to add lines online? You guys took functionality away from the site? I'm utterly confused.😩 | @278005 @115913 I’m here to help with your account needs and get that line added. DM me to start working https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 
Tmobile is a multi billion dollar company so why is so difficult to have coverage around UTC College.. Middle of Chattanooga TN | @602946 @115913 Your connection is important to us. Please send a DM my way for a closer look at that area https://t.co/Et1Fu7xZtb *BarbPelotte"
@115714 Thanks to your neglect now my account @116035 incurred an NSF fee | @602954 Thank you for reaching out to us. Can you please elaborate on what NSF fee you are referring about?  We are here to assist you. -KF https://t.co/rMApsV8PQY
@TMobileHelp @115913 if I am already a customer can I still get up 50% for Pixel 2? | @602956 @115913 You can! Here are the offer details https://t.co/O0ORjASnNs DM us with any questions. https://t.co/Et1Fu7xZtb *BarbPelotte
@115913 @188044 @115911 En fin 30 dias en esto y yo (cliente) aun con el problema. 16 años como cliente y el peor de los servicios. | @602990 @115913 16 years is truly amazing and we're here to help. Click my photo to start a DM. https://t.co/3sF8qpf2nx *AlissaFast
@115913 @188044 @115911 De la tienda en Plaza las America dicen q llame al 611 y 611 q es la tienda quien se supone que me resuelva. | @602990 @115913 Hey! We're here for you and would love to turn this around. Send us a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 @TMobileHelp here are Tuesday promos that work:
Dunkin’ Donuts, Baskin Robbins, Shell gas 

@239217 not so much | @388340 #Shell and #Dunkin are my #AbsoluteFav as well! Keep checking, we change it up every week. https://t.co/cX9JRYxboR *MelissaStephens"
Been with T Mobile and the change has not be pleasant!! I really hope @115913 sees this cause I know this isn’t the image he wants | @530122 @115913 Hello! I want you to have the best experience with us and want to turn this around. Send me a DM  https://t.co/3sF8qpf2nx *AlissaFast
So even after speaking to my (5th!) Person at @115725 they still won't honor their quote. @115714 I'm coming back! | @603031 We would love to have you rejoin our Sprint family. You can visit https://t.co/OLXF2ShjmN to see all our current promotions. -KG
@115911 does Minneapolis and surrounding areas have network upgrades coming? My data is so slow everywhere and calls are sketchy :( | @603061 Hey Justin. I'd love to look into your connection with you as I know how important it is to you. DM us so we can help out. *BlakeT
"Why #Sprint? Why do yu betray me so after I have not done anything wrong? If only #Verizon had consistency in their plans. | @603062 Hi Jesus, why do you think that we have betrayed you? What issues are you having? Send us a DM so that we can address this issue. -MB"
@115911 your Panda promo is sucks!!! why u make the promo so hard to redeem! | @603072 We try and make your freebies as easy as possible. Sorry to hear that you are experiencing issues. Send us a DM for assistance. *JasmineS
"@115911 @TMobileHelp I just want my mobile hot spot to work!! I have waited days and your engineers are supposed to have answers!! | @473591 @115911 @115913 So do we Amy, and we're here to help you. I just sent you a DM and we'll meet there to work on this. *MattLegleiter"
"@115913 looks like @115911 broke Panda Express website with T-Mobile Tuesdays! https://t.co/3FCXaqHKBO | @603099 @115913 Orders have been confirmed to be going through. Let's get this straightened out, DM me. https://t.co/3sF8qpf2nx *AlissaFast"
"Hey @115911 , why is it that every time I try to redeem a #TMobileTuesdays off like the @239217 one online it never works properly? | @603125 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us and we can chat. *TerriL"
"And I swear if #Sprint dont take these charges off my bill they can expect a lawsuit from me | @603139 Hi there Britt, we don't want you to continue having problems. Please send us a Direct Message, so that we can further assist you. -KK"
"Hey @115911 ...Thanks for my free @239217 today...Oh wait, I can't get it because the site is down! #TMobileTuesdays #fail #tryagain | @603140 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of Kevin. Send us a DM. *RickK"
"Thanks for getting all our hopes up with a free panda bowl @115911 lmao  im switching to Verizon and going to have lunch at China Joes 🤣 #TMobileTuesdays | @603145 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of Kassie! Send us a DM. *RickK"
"@115911, someone should tell @239217 that noone can use the coupon if their server keeps crashing. 45 min so far and no food... | @603149 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of Artemis. Send us a DM! *RickK"
Check out my @55 result! https://t.co/xDa8dya5vS. @TMobileHelp @115913 data sucks if your on TMobile 4g or less. | @603153 @115913 I truly want the best possible speeds for you. We're on this; please DM us to start. https://t.co/lH0SH5fy2m *MikeRice
"@115913 this whole @239217 coupon deal on @139105 Tuesday is a fiasco, I've tried to order for 3 hours now & nothing works | @365522 @115913 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *AlissaFast"
"Whats the point in @239217 and @115911 giving a promo if you cant redeem. Site and app down. | @603176 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Justin. Send us a DM! *RickK"
"@239217 no more @115911 Tuesday for you hopefully. Planned to pick up dinner for the family but website has been down for a while | @603191 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Alex. Send us a DM! *RickK"
Shout out to @115911 for being so great and still not having service anywhere I go 👍 | @603196 I need my service to be on point no matter where I go so I get how you're feeling if you are having trouble. Shoo... https://t.co/goEdKHtcaV
"One thing is for sure. @239217 won’t be invited back to @115911 Tuesdays after this failure lol their website is still down! 😂😂😂 | @603198 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Raphael. Send us a DM! *RickK"
@115911 @TMobileHelp @239217 worst #TMobileTuesdays https://t.co/d6WQXanwJa | @603200 We want you to LOVE your #T-MobileTuesdays gift! DM me and we will dive into this together! https://t.co/senzStoecA *HillaryTurner
"@115911 Panda Express website has been down a couple of hours.  Are you going to extend the expiration date for the free panda bowl? | @603203 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Stan. Send us a DM! *RickK"
"@TMobileHelp I got through to the panda website, but they are not taking amymore orders for today. | @550978 We would love to help you with anything you need. Please send us a DM. We look forward to working with you! *StaceyMedranoLopez"
"@115911 can u give the code in store for panda express to get thanked or are we shit out of luck waiting on this website to get fixed? | @531536 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 I’m trying to claim my Panda Express but their site is crashed. Will the code expire before we can even redeem? | @603234 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Linda. Send us a DM! *RickK"
"@115911 @239217 are you guys purposely running a promotion for online ordering while your online ordering isn't working? Trying 4 1hr | @603241 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Justin. Send us a DM! *RickK"
"[4] @comcastcares @TMobileHelp, ... whose ass do I need to kiss in order to make this work properly? :) | @603268 Kissing isn't required here, just some #MagentaPride! T-Force is here to help Kevin, so DM me :) https://t.co/hhkfSa6wT7 *JenniferJackson"
@115714 I am BEYOND frustrated with your customer service. I want to be contacted by an AMERICAN customer service representative ASAP. | @603270 Hello Jennifer! We would be happy to reach out to you. Please DM us with a good number to reach you at and details of the issue. -Daulton
ok @115858 @TMobileHelp WHATS UP WITH YALL NOT LETTING ME UPDATE MY PHONE FAM #DontWorry I'll wait 🗣 | @603289 Your #MangtaWarrior is here to save the day! We’d love the opportunity to help upgrade your phone! Please send us a DM. *MarissaChavez
@TMobileHelp the panda express website isnt working for me please help this was my lunch and i start work in 1 hour | @603290 Hey @603290! Thanks for reaching out! We want to make sure you are able to #GetThanked this #TMT. DM me so I can help. *JoshRyan
Another bulls*** by @115911 #TMobileTuesdays sent free stuff but panda express site out of order @TMobileHelp | @601512 Let's see what we can do to get you hooked-up today! Send me a DM & I'll work on doing just that :) *AlexKimbrell https://t.co/GefRnVHVqu
Seriously @239217 and @115911...this has happened before with restaurant promos. Plan better next time. #Fail #UnhappyWifeUnhappyLife | @603295 We're working on a fix as we speak! DM me again if you have any additional questions/concerns! *AlexKimbrell https://t.co/GefRnVHVqu
"@115911 I'm trying to order my meal, but the @239217 site is down. I'm hungry! Wut do? #TMobileTuesdays 💻🐼🍲 | @603296 Hi Koren. We definitely want to get you hooked up this week, so let's take a closer look & figure this out. Send us a DM & we'll chat *ErikS"
"@239217  Is it just me or is your site getting hammered with the @115911 offer? | @603298 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Henry. Send us a DM! *RickK"
@115911 Can you explain to me how MetroPCS transferred my phone number from MY ACCOUNT WITH YOU GUYS AND CANCELLED MY SERVICE. | @603312 I know how you must be feeling right now and I want to help get this rectified. Shoot me a DM so I can get right to work on this. *JPL
"The one time I get a free meal from @115911 for #tmobiletuesdays and @239217's website crashes. | @603318 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Raul. Send us a DM! *RickK"
@115911 @TMobileHelp i know it's not your guys fault but @239217 really fell short.. https://t.co/aBO78YfEwD | @603321 We hope it gets fixed quickly! I love those Panda Bowls. #OrangeChicken Send a DM if you need us. https://t.co/dPHUAru2pc *MikeVance
"Hey @TMobileHelp and @239217 , I can’t order b/c the PE website is so slow! What do I do? | @603323 We're aware of the issue & support teams are engaged. I would suggest retrying every so often to see if things go through! *ReillyLeritz"
"redeeming the @239217 on @115911 tuesday is a nightmare! stuck website or going in circles, cant order,ugh, site fail on #TMobileTuesdays | @603325 I get how you're feeling and want to ensure that you can still #GetThanked. Shoot me a DM and we can talk about this further. *JPL"
"Never has my iPhone behaved so buggy since updating to iOS 11. Doesn’t help that @TMobileHelp’s coverage in Chicago is spotty.  @115858 | @603326 Yikes! This is not the experience we want for you! Shoot me a DM, and I'll look into this for you! https://t.co/jjKemKyHlV *AlexisGovea"
"@115911 do you guys think if I got one of your wireless hotspots and had it in my car near work that it may let me get a signal inside? | @553157 Having coverage issues at work, Michael? We're here for ya! DM us here so we can look into this and discuss your options. *BlakeT"
When a free bowl coupon turns into a ddos attack on your website @239217 @TMobileHelp #sad | @603344 We're working with them for the fix. I'm trying to get a Panda bowl as well. send a DM if you need us. https://t.co/dPHUAru2pc *MikeVance
@115913 is the Pixel 2 promo still going on with T-mobile? | @603346 @115913 I want to go over the details with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115911 @239217 Thanks 4 my #pandabowl that I couldn't get cause the site doesn't work properly! #nopandabowl4u | @603347 Snap! We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us here, Amanda *ValerieP"
"@115913 why offer deals we cant use? Panda express website sucks and it's been like this all day. I cant even enjoy my T-mobile Tuesday's deals👎👎👎 | @603361 @115913 We want to take great care of you, Tasha and make sure you're good to go. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 @115911 Got my new phone but why was it already opened!! #NotCool | @427013 @115913 Let's get to the bottom of this, Tara; I want you to love your new phone. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 What happened to your Customer Service?  It's not good.  Am getting screwed on Jump.  Any suggestions to get help? | @534402 @115913 We're here for you, James and we want you to get the most out of your Jump feature. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp how many representatives do I have to talk to in order to reinstall my service? NO ONE seems to help | @603312 I'm here for you, Samantha! I see your DM, and I've responded to you there. We'll get to the bottom of this together. :) *JasonBurr"
"@239217 @115911 @TMobileHelp I've been trying to use the $3 off $5 coupon for hours now but the website/app doesn't even work! | @603370 Hey! We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me please :) *VictorianLang"
"@115913 @115911 that @239217 bowl sounds great. Good thing it’s online only causing server issues and I can’t order. | @339558 @115913 We're here for you, Brian and we always want to take great care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
#GetThanked @TMobileHelp @115913 this was a thankless Tuesday by Panda Express | @531706 @115913 Thanks for reaching out to us Chris. I just sent you a DM and I look forward to getting this fixed up for you! *JasonYaddow
"@115911 I so appreciate what you guys do with TMO Tuesdays but you really need to choose better companies to partner with. The website for @239217 can't handle all of these people trying to get some free food! #FAIL | @82007 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM us, Steff. *TerriL"
"So I’ve been without phone service for 4 days. @115714 has locked me out of my account and @115911 signup was a disaster. What’s next?? | @522753 Hey there! I'm sorry for the trouble, let's get this fixed for you. Please send me a DM so I can further assist. -SH"
Hey @TMobileHelp my wife and I can't get the @239217 site to work for T-Mobile Tuesday! Help!! We both have codes we want to use! | @603391 @239217 We want you to get your grub on! I'm seeing your DM and will be meeting you back there shortly. Thank you! *MikePerez
#sprint on hold with #sprint smh | @266279 Hey! Please inform us on the outcome of your call. - CE
"Thinking about only being reachable by carrier pigeon.. @115714 keeps doing my husband and I dirty. | @603393 Hi there! What seems to be the issue? Please send us a Direct Message, so that we can further assist you. -JJ"
I have been trying for hours to order Panda Express. I was really looking forward to it for dinner! @TMobileHelp #hungry | @603395 We are aware of the website issue & support teams are engaged! I would suggest retrying periodically until you get through! *ReillyLeritz
"@TMobileHelp hi i can't get Panda Express's website to work for my bowl :((( | @603396 Orders have been confirmed to be going through. Let's get this straightened out, DM me, Liz 💪. https://t.co/eiqro2hcq1 *KyleSaragosa"
"@TMobileHelp I'm about to send you a DM. 😐 | @160330 Okay great, we'll meet ya there! *ErikaHoleman"
"@115858 and @115911 I got this iPhone 7+ less than two months ago. now it won’t stay charged all day. too busy for a dead battery. Help!! | @226599 We know how important it is to have your phone at the ready, Emily! DM us so we can see what's up! *MelindaR"
Been tryin 2 buy a new phone all day & swear @115911 website is cockblocking me...or my current phone knows it's about to be replaced... | @603410 Trading your old device in for a newer model should be a breeze. Shoot me a DM so I can help make this happen. *JPL
"@115913 my dad has been a customer for 10 years, we just called the loyalty department, and we're not getting any ""loyalty""? Help us? Call my dad: 720-989-7583. I hope you read this!!! :) | @603414 @115913 We're here for you and your dad, Kenner. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"No @239217 for us today @115911 . The website won't even load. 😢😢
#TMobileTuesdays | @603416 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Just sat @ @239217 tryin to get their site to load. I️ told them the issue and they said “srry for ur luck”... @TMobileHelp pls help | @603425 @239217 Hey there! Thanks for reaching out. Let's make sure you get that discount today. I see your DM, and I'll get back with you there. *JasonBurr"
@115913 not to be rude... But.. The deal was not working all day..sadly.. Thank you for the offer though https://t.co/ajfn5tPboQ | @603426 @115913 I want you to be able to take part in this. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"I've been a customer for 5 years, and @115911 really screwed up with this @239217 deal. TY, @34 for always being there! <3 | @259242 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"How the fuck @239217 gonna have a deal with @115911 but can't use that deal cuz pandas damn server is all messed up. False ad bro | @603444 Hey Anthony! Can you try clearing your cache, cookies, history to see if that helps at all? :) Send us a DM for further assistance *ChanneyT"
"@115913 why does @115911 say on their map they cover northeast Louisiana when you blatantly don't? | @603449 @115913 I want the best possible coverage and service experience for you, Colton. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp hey I can’t redeem my panda reward bc the website is down :( | @603453 Ooo I love me some Panda Express! Send me a DM and let's see what we can do to get you hooked up! https://t.co/hzjqSun5Lf *TreBrewbaker
"@115913 Hello John i hope you're aware of pandas issue nd we're bng told keep trying. Wow.. this is how #GetThanked  @TMobileHelp @239217 #TMobileTuesdays | @532021 @115913 We are truly committed to taking care of you here, Sandeep. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 when I die I want your #tmobiletuesday program to be a pallbearer so it can let me down one more time. | @603467 Hey Sergio, I've seen that ecard before 😂  But we're different send us a DM and we'll ensure you get this delicious offer :) *ChanneyT"
"@TMobileHelp I’ve been trying to get my @239217 offer on #TMobileTuesdays and it’s impossible. Panda was not ready for high traffic | @603468 We're aware of the issue, but let's make sure we're doing everything to get you taken care of. DM me https://t.co/ajg0boXCWT *TanyaFalandysz"
"@TMobileHelp  Todays TMobile Tuesday was a big FAIL WITH PANDA EXPRESS... PANDAS WEBSITE & APP DID NOT WORK. WE COULD REDEEM THEIR OFFERS ONLINE. | @603470 We're aware of the issue, but let's make sure we're doing everything possible to help. DM us! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp smh at this week’s T-Mobile Tuesday. The Panda Express site won’t even load 😒 | @488386 Oh goodness, Alice! Well go ahead and DM me using the following link, and we'll look into this for you =) ... https://t.co/rrp5CImAkH"
"@TMobileHelp panda express online ordering down not working. Will tmobile extend offer?? | @564784 Hello Jeff thanks for reaching out to us. We're aware of the issue, but let's make sure we're doing everything po... https://t.co/XzIfCQ1kvp"
Hey @239217! Make sure your online ordering works before requiring @115911  @139105 @115913   customers to log in for their free bowl! VERY disappointed not to be able to redeem my free bowl today! | @603472 @115913 You should be able to use this discount. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@TMobileHelp the Panda Express website hasn’t worked for online ordering whenever I’ve tried to use it | @534264 Thanks for reaching T-force, want to make sure you #GetThanked! DM me and we can work together to get this straightened out. *EvanT"
"Glad I'm not the only one who just wasted their time trying to order Panda Express 🙄🙄 @115911 @239217 | @603484 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"#TMobileTuesdays @115911 What's Up with the Panda Express Offer?? 🐼 #smh | @326086 Hey, Laddy J! We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *KellenF"
@115913 @115911 Why would u offer this Tuesdays thing if you or the partner can't handle the items u give. wasted my time complete BS!! | @534409 @115913 You should be able to take part in the offer. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115913 por eso yo bine ala tienda I able loyalty pero no quisieron alludar yo tengo 14 con ustedes erecomendado a muchos de mis amigos nunca edtado tarde con mi factura por eso le pido de fabor a usted para que me autorise el cabio en mi teledfono gracias sinceramemente yoly | @603488 @115913 I truly want to get to get this all sorted out for you, Yolanda. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"seriously @239217  promo with @115911  tuesday illed the site and the stores WON'T honor the discount code, sorry, too bad is all they can say! wow | @603507 Orange Chicken is my favorite, and want you to be able to eat what you want too, Jung! :D Send us a DM so we can see what's going on *TarynS"
"@239217 it's 2017. How is your desktop site, mobile site, and app SO BAD and unresponsive? This is a disaster, @115911. #TMobileTuesdays | @603508 We're aware of the issue David, but let's make sure we're doing everything possible to make sure you #GetThanked this #TMT. DM us. *KananiB"
"@239217 I can't place an order for the @115911 #TMobileTuesdays promo. Looks like the site is down and the deal is only good today. 😥 | @384327 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"@115911 is there gonna be a extension for panda codes? Couldn’t use code for past 3hrs.. lunch was 12 now it’s 6pm.. | @603519 Hey Junior, we’re working to see what our options are. If anything changes it will be communicated inside the app... https://t.co/dxCQ9Mrf9R"
"@115911 my family and I are having a lot of trouble using my panda express $3 off $5 offer is there anyway you could extend the offer to expire in a couple more days so I can use it | @603521 We're aware of the issue Jake, let's make sure we do everything we can to make sure you #GetThanked. DM us so we can assist you. *KananiB"
@115911 are you going to extend the redemption time on the Panda Express T-Mobile Tuesday offer? Their website is still not up and it's past their online ordering cut off. They close in less than an hour in my area. | @603523 We’re working to see what our options are. If anything changes it will be communicated inside the T-Mobile Tuesday app. *ByronEdwards
"@115913 @TMobileHelp Good Evening, Long time customer since 1998 & I was wondering if someone could assist me when you have a moment. Thank you. | @386070 @115913 We're here for you, Tracie and we'll be responding in DM as quickly as possible.. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp @239217 all I️ wanted was some free food 😪 | @603525 Hey! T-Force is at your service!!! You’ll get a message soon on details when we’ll have that offer available agai... https://t.co/nNuPfwAof7
"@115911 @239217 not happy your website is down. Walked out of your store with no food today 🐼☹️ | @603526 Hey, BJH! Due to technical issues, we're removing today's Panda Express offer. Apologies for the inconvenience. W... https://t.co/VtMcrx4iu3"
"@115911 @239217 Thanks for the major fail on today’s goodies! I️ promised 5 Kids lunch for tmrrw & can’t even load the page | @603527 Hey, there! We're removing the Panda Express offer from our app today because of their Website issues. We're goin... https://t.co/b2jWExXC2H"
"@115911 Panda Express app does not work at all ended paying full price for both our dinners not cool #nothappy | @603528 We're aware of the issue Ruiz, we're working with our vendor doing everything we can to get this resolved. DM us ... https://t.co/9vYdTzfl9G"
"Spent 20 minutes trying to redeem my @239217 via @115911 #TMobileTuesdays ... & both the app and website aren't working. Ridiculous. https://t.co/G6xh9M9lTT | @603538 We're aware of the issue, let's make sure we do everything we can to make sure you #GetThanked. DM us so we can assist you. *KananiB"
"@115911 I am so disappointed... I have to buy my bowl because y'all are slackin. Getting thanked by paying more.
#NoThankYou #CravingPanda | @603541 We're removing the Panda Express offer from our app today because of their Website issues. We're going to continu... https://t.co/LLmyR9CvKC"
"Hey @115913 @115911 @TMobileHelp what's up with the Panda Express deal for tmo Tuesdays not working today? | @297683 @115913 Due to technical issues, we're removing the Panda Express offer. We hope to make it available again later! *MikeRice"
"@115714 has the absolute worst customer service I've ever experienced in my life. Straight bullshit | @603560 Oh no, hearing this definitely concerns us. This isn't how we earn your business, shoot us a DM elaborating on the issue in particular. -AH https://t.co/rMApsV8PQY"
"@115911 @239217 So how is this fair that after hours of trying to get through on the servers that it won’t even let me order anything | @603572 Hey, Briana! I totally understand your frustration! We're removing the Panda Express offer from our app today bec... https://t.co/Y8mWpGasyt"
"@TMobileHelp I need help quick! I have an Verizon branded iphone 6s that is locked to your network(was used on walmart family mobile) and I want to use it on Sprint. The phone was paid in full at the time of purchase. Never leased. Can you please unlock it for me. Thanks, Michael | @603573 Hi there, Michael! That's a great question. Let's check things out for your unlock. DM me plz https://t.co/6NxKsl5RJm Thanks! *JoshHenegar"
"@115911 what a load of bs. R u going to honor @239217 deal or leave customers hanging?! Site has been down for hours #makeitright | @603577 Hey Becky, we’re pulling the offer due to the issue you experienced. We’re working to make sure you still get tha... https://t.co/iKJKtgWRau"
@115913 @115911 is not helping reach a solution with my bill I have been with @115911 for 3 yrs | @597944 @115913 We are truly committed to a resolution for you and we'll meet you back in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp This @239217 deal is dumb. Can't even use it because Panda doesn't know what investing in servers means. Crash... Crash... Crash. | @603580 I've got some details for you in the DM's! Just send me a quick message and let's chat more! *AlexKimbrell https://t.co/GefRnVHVqu
Thanks for nothing @115911 maybe next #TMobileTuesdays you guys will have your act together. | @532301 Oh man! We always try to have things as neatly wrapped as possible for you! Thanks Stacie! We did also shoot you a DM! *KrystnYogi
"@115913 you’ve revamped the carrier game how about you revamp customer service too.... because t-mobile is lacking. Just spent hours on the phone to be brushed off like I’m a problem, when your reps sold something that isn’t honored. | @603583 @115913 I want the best possible experience for you, Bryan. We're ready to turn this all around. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
".@TMobileHelp so much for the @239217 promo. #LoadingScreenSimulator

Does not work on multiple devices. What’s up with this. #Tech https://t.co/t42iAZ25t1 | @603584 We’re pulling the offer due to this ordering issue. We’ll work to make sure you still get thanked. Keep an eye on the app! *JasonBurr"
@115911 why the hell does your connection suck!!?? | @603587 Say what?! You should better the best service possible Estuardo. Let's take a look at what's going on. DM us so we can assist you. *KananiB
"@115911 @TMobileHelp yo. So i have an iphone 7. Cracked it. If i fix the screen through apple/you guys and not some mall kiosk dude, am i able to trade it for the newer iphone and make less payments | @603588 Sorry to hear about the cracked iPhone, I want to make sure you can get into a new model. Send us a DM and we'll check it out *GregoryD"
And your replacement will ship early next month. That’s SUPER whack! Wtf @115911 | @603590 Aww man. Having properly working device is extremely important. Let's see if we can figure out other options for you. DM us. *KananiB
"Day 1 on @115911 and nothing works on my phone, ATT is it too late to come back? 😩 | @603593 Sounds like we're off to a rough start, but we want to make sure to get this back on track. Shoot me a DM, so I c... https://t.co/yIh0QLdJlL"
".@115911 your partner @239217 will not allow “guest” ordering after 35 mins online I was “told” signIn/account. Had to enter personal info if ordering. Not what your offer states. #pleaseTryBeforeUOffer | @603600 Hey there, we’re pulling the offer due to the issue you experienced. We’re working to make sure you still get tha... https://t.co/RGH86ktHbR"
"@239217 despite my frustration earlier, y'all and @115911 have been very professional and responsive, so thank you for that. My order went through eventually via mobile site. Thanks everyone! | @603508 Thanks so much for the shoutout, David. :) Our customers are the best ever, and we're always glad to help you #GetThanked! *JasonBurr"
"y’all know how many college kids, working young adults y’all disappointed today? @239217 @115911 #tmobiletuesday | @603612 Hey there, we've decided to pull the offer due to the issue you experienced. We’re working to make sure you still... https://t.co/2BKAlYNaAa"
"@139703 I wish you lived your customers.  We're not feeling the love. | @159940 @139703 Let's make sure you're feeling the love, my friend. Please send me a DM, we can take care of you. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@TMobileHelp We have confirmation to get Netflix for free but it keeps asking us to create new account. How can we keep existing account? | @603881 Hi, I am more than happy to look into your Netflix account. Send me a DM, let's get this sorted! :) https://t.co/lo6HrLTstT *SimranKaur"
"@TMobileHelp my phone gets about 50% of the texts people send me. Why? | @603894 #MagentaFairy at your service, I can certainly take a look into this for you! Fly into my DM! =D https://t.co/c09vKrd5yq *AshaBegum"
"@115911 NOT a fan of the new #TMobileTuesdays app... clunky interface, crashed on its first use after update... I want the old one! | @159961 We appreciate the feedback! We'll be making more improvements to smooth out your experience along the way. If you... https://t.co/jFwmxQF5dO"
"5 minutes to download a 54mb podcast at 3am?!? Is this what @115911 data performance is going to be like? #NewCustomerConcerns | @400213 Podcasts are the best, Jonathan! Let's make sure you're able to listen to them effortlessly! Send us a DM so we can chat. *TarynS"
"@115714 if your on a iPhone for life plan, can you upgrade to the iPhone X without paying $999? | @603918 Exciting times, we are excited as well! Pre-Order is available on 10/27 and launch is set for 11/3. Stay tuned for updates and offers. - AP"
"If I had a dollar for every time I had no service, I’d be filthy rich. @115714 | @603936 Allow us the chance to review the service activity in your location. Please send us a Direct Message, so that we can further assist you. -EM"
"@115911 been over 2 weeks I can’t call any of your customers 75% of the time I get all circuits are busy. Need to do better than that | @604015 Hi Juan, This looks like an isolated issue but we've got to assist just the same. DM us and we'll get you some answers! *WhitneyJ"
"@115913 will the new pixel work on the 600 network? | @444689 @115913 While the new Pixel does not support the 600 MHz frequency, it will support great new tech such as 4X4 MIMO and Carrier Aggregation *DanKing"
@115913 Thais os absurd!!! I HATE YOUR TMOBILE 😡😡😡😡 https://t.co/eeOkc002ll | @604021 @115913 My priority is making sure your device works. I was just able to send you a DM and I'll meet you back there ASAP. *AlexGill
"@115911 @TMobileHelp @115913 Will the Pixel 2XL support your 600mhz network? | @604027 @115913 It will not support the 600 MHz frequency. It will however have great new tech such as Carrier Aggregation, 4X4 MIMO, and 256 QAM. *DanKing"
"When you just want to get a new phone but the @115911 employee doesn't feel like working and locks up the store 6hrs early https://t.co/iJizobNLj1 | @604031 Whoa, Aisha! Convenience is important to us so we've got to check this out. DM us and we'll get you what you need ASAP! *WhitneyJ"
"@115913 I'm on the verge of dropping @115725 due to the throttling ""Unlimited"" plan.  Whatcha got to offer? Ps. Wife needs A  new Phone | @604032 @115913 We'd love to have you guys as part of the #MagentaFamily! Check out what we have to offer https://t.co/cCRIl0Fcnu. *TaylorBest"
"Should I get the #Pixel2? Will @115913 & @115911 have any upcoming deals? Will it last @220314 durability test? #somanyquestions https://t.co/uL3yoWWPnt | @604034 @115913 We've got an awesome deal for you to bring the new Pixel to our network. Check it out, here: https://t.co/ZpUYFrAEQJ *DanKing"
"@115911 is so trash...if I don’t have wifi I basically have an iPod Touch | @604035 Yikes! I know how important it is to have reliable coverage, including data! DM us here with more info and we'll check this out. *ValerieP"
@115913 @TMobileHelp Please tell me what’s wrong with my LTE. https://t.co/Dr1c6H75Gg | @604036 @115913 Getting the coverage you need is a staple to enjoying your service. DM me so we can check this out https://t.co/Nr93OTtXRx *TaylorBest
"@117543 Your tower in Williams, CA is putting out terrible data speeds. Was told fix was coming months ago, but still no resolve. | @604038 @117543 It's important to us that your data is working great, Adum. Please DM us the address there so we can check it out. *DanKing"
@TMobileHelp My Nameid is not allowing to block. I just resubscribed to the 25$ add-on that includes name id | @205097 I want to help with this! Please follow this link here: https://t.co/rAosiBSeqZ to DM me so we can get this resolved. Thanks! *PaulPerkins
"@sprintcare @115714 going to pick up a pixel 2. Please tell it works with Sprint. I've been with you for 10 years and don't want to change | @604047 Yes, the Pixel 2 works with our Sprint Network. If you are having any difficulties with the device feel free to reach out to us. -TT"
@117540 @115913 @115911 need some clarity on pixel offer. can existing 1-line sc unl or one customers take advantage without new line? | @475506 @115913 You can still totally bring the phone to use on T-Mobile unlocked. The promo though would require a new line to be added. *DanKing
"Come on, @115913 do we really have to add a line to get a deal on Pixel 2 on @115911? That wasn't required last year with Pixel 😕 | @604049 @115913 This new offer would require a new line be added. You can still bring the new Pixel to our network unlocked without a new line. *DanKing"
@115714 no service sprint what a surprise https://t.co/zdl9ofs7d5 | @217320 Hello! Thank you for bringing this to our attention. Please DM us and follow us on Twitter so we can further assist you. -JS
"@sprintcare I Have been trying to get my phone reimbursement since AUGUST 1st and can't get answers. Can someone get me what I was promised? | @166618 Thank you for reaching out to us. We want to assist you with this situation. Please send us a DM, so that we can further assist you. - MK."
"Is there a known issue with not being able to receive text on the #note8 @115714 ? @sprintcare | @604054 Since when are you experiencing issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@116447 opened up a second line on my plan under the impression my bill would be $130 per the sales rep, $188 later I am not happy!!! | @604058 @116447 Team @116447 will be more than happy to discuss your billing  concerns.  Please DM your contact information. https://t.co/rMApsV8PQY"
"@sprintcare why is your service so shitty on Michigan State's campus? Like I miss ATT | @604059 We would like to take a look into this problem. Please send us a Direct Message, so that we can further assist you. - GV https://t.co/rMApsV8PQY"
"EXTREMELY disappointed w/ @115911 @TMobileHelp @139105 for false advertisement of BOGO offer. | @604064 Oh, no! ☹️😲 Please DM us so we can make this right. We believe in honesty and transparency! https://t.co/sSNDOSJlnR *AshleyHamilton"
"Received Sim w. holes and scratches, getting charged $25 to replace this defective Sim which I never used. Stay away. @115913 @115911 | @604065 @115913 Hey Uri, we'll get this checked out right away, please DM me so we can review your account together https://t.co/Nr93OTtXRx *TaylorBest"
"On a rampage rn. Convinced @115714 is trying to pull the wool over my eyes. In March when my plan is up for renegotiation, I’m jumping ship | @173916 Hi Michelle! Could you please elaborate more about your concern? Send us a DM. -  EH https://t.co/rMApsV8PQY"
@115911 @TMobileHelp this service isn’t worth $0.01 downtown Chicago | @604146 Yikes! Send me a DM here https://t.co/43NmJRbdQL so we can figure out what's going on. Thank you so much! *BrentHayashi
"@115913 Hay what's up I hope you having a good day I need to discuss something with you urgently what's your email address? 
TIA | @604147 @115913 You can reach John directly at __email__. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp Where do I find the payment receipt for my last payment made on my T-mobile account? Please help. | @554273 Payment confirmation is crucial! Shoot us a DM and we'll assist in getting that to you! https://t.co/lOqKyE0PXQ *ReillyLeritz
".@115911 why? https://t.co/NdFVVj3rkZ | @463580 Greg, let's get those speeds up for you! Send us a DM with where you're at and we can chat :) *TerriL"
"@TMobileHelp do you have any LG V30 deals? Say, if I wanted to upgrade from my galaxy s8 to the V30? | @604463 We would love to help you with an upgrade and look at any deals we have. :) Click on this link to DM me. https://t.co/SVhS3HeZe3 *LivFord"
@115714 on that bs today ... | @604464 Hey there! Reading this is most concerning! What makes you feel this way? Please send us a DM so that we can further assist you. - RA
"Dear @TMobileHelp, what’s the best way to get an Apple Watch without being tricked by hungry lying salesman? @115858 store? | @202114 We want you to have the best experience as possible, especially when it comes to getting a new device. Send us a ... https://t.co/syzWA5F2U0"
"The disgrace that @115714 @12346 has just shown me to help my dying father is the most disgusting thing I have ever seen. | @267828 Please allow us the opportunity to turn this around for you. Please send us a Direct Message, so that we can further assist you. -PP"
"@TMobileHelp  way too low LTE speeds. 😔😔😔 https://t.co/dS4FjZKgIF | @604466 Thanks for the heads up, Sid! Please send me a DM so we can find a way to get you back up to speed together! Thanks! ;) *ZachReyes"
@sprintcare going to tell me 14 days and I can't get a different phone. Forcing me to pay $800 for a phone that im extremely unhappy about!! | @604467 Hello there! Thank you for bringing this out to our attention. Please send us a DM for further assistance. -AR https://t.co/rMApsV8PQY
"@115913 I ordered a Pixel and I want to take advantage of #BYOPixel, but why cant I take advantage of it as a current @115911 customer? | @604468 @115913 Hi! Awesome that you go one ordered. All customers can take advantage of the discount, with a a new line added on! *AlissaFast"
"Hi @115913 how do i activate #NetflixOnUs from my account online? | @604469 @115913 Check out all the steps here, https://t.co/xbZy7jK9KD, on how to activate this offer! https://t.co/lH0SH5fy2m *MikeRice"
@115911 terrible!! This is the worst customer service experience I've ever had. Wasted my evening. https://t.co/E0509C47l8 | @604472 Hey Omar. This is definitely not what we like to hear from our customers. Can you send us a DM and we can chat details? *ErikS
"@115913 @115911 
Do we have a problem here?

Alert! You've changed line to a rate plan that is not eligible to receive the Free Add A L | @289438 @115913 Hey! We're here for you and we'd love to dig into this and gt it sort out. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hi, are the phones in your refurbished iphone 7 for $366 deal unlocked? | @604473 Great question, I’m more the happy to help can you just send me a direct message through here https://t.co/EyMABzAJlb *MiggyHerrera"
@TMobileHelp Pixel 2 T-Mobile during the promotional period and activate on a qualifying plan. This wrong  I already have 2 lines | @604475 I would love to see what options we have to get you setup on such an awesome promo! Please DM me: https://t.co/4lHu3HURzy *TylerRoquemore
@116447 @115714 @sprintcare Need some assistance unlocking my iPhone. | @176886 We have attempted to contact you but were unsuccessful.  Please advise of the most convenient time to follow up. -Team @116447
"What good is it being on ""America's Best Unlimited Network"" if I can't get LTE to work in the Silicon Valley @115913 @115911 #tmobile https://t.co/4mB4DyzR07 | @604480 @115913 We want the best possible service experience for you, Ali. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice"
"Sprint is horrible, 2017 they r still on 3G, but you can’t talk & look up anything w/o WiFi. time to chg carriers. @115714 . | @604482 Sharonda - Hi! We definitely want to work with you on this. Please, follow us and send us a DM, so that we can further assist you. -IG https://t.co/rMApsV8PQY"
#Sprint Please contact me | @604483 Hello Patrick! Please send us a DM in order to direct this conversation into a secure platform and be able to help you properly. -AC
"@115913 your CS reps are the worst! Long time loyal customer here now looking to switch to another carrier for being treated so badly | @604484 @115913 We see your DM.  With your choice, you can follow these steps: https://t.co/HwlsF8tAG7 allowing us to DM you. *RachaelTansey"
"@115913 your CS reps are the worst! Long time loyal customer here now looking to switch to another carrier for being treated so badly | @604484 @115913 We don't want to see you go anywhere, Marina! Please let me know what's going on by DMing me details https://t.co/PUCbqyZK4U *RachaelTansey"
"If I was on the verge of death and needed to call 911 I would literally just die since @115714 gets to pick and choose when I have service. | @604486 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115714 Beware all, do not use Sprint!  They've screwed up my bill, failed to correct it! 4 hours on the phone and 8 people, really Sprint? | @604488 This sounds concerning. Allow us the chance to evaluate this situation. Please send us a Direct Message to further assist you. -EM"
Aye @115714 you need more coverage 😡 https://t.co/PoSK72iSa5 | @269305 Hello! We would like to help. Please follow us at @Sprintcare and send us a Direct Message so we can properly assist u with that issue. -DG https://t.co/rMApsV8PQY
"@sprintcare how do I temporarily suspend data on a phone and why isn't there a direct choice on the website? | @122754 Hey there, can you send us a DM so that we can be able to provide you with information pertaining to the temporary suspension? -TC"
"@115913 Might as well go to the source. Can I get two lines with existing phones and numbers, unlimited data, for under $150? Thanks! | @593754 @115913 If you move quickly, you can get all that & more for $100 on our T-Mobile One plan! Taxes included. https://t.co/dpWFhWFdKj *RachaelTansey"
"Sprint is absolutely the worst phone service you could ever get. I've been with them for 8 years and never had a good experience.
@115714 | @604492 This response truly concerns us. We would like to make your experience a bit better. Let us know about the issues you're having. -TN"
"Thanks for bringing the #Pixel2 to Tmobile @115913!!!  

Oh wait, you didn't.  After 8 years with @115911 it's time to leave. | @604513 @115913 We'll continue to work with manufacturers to bring you the phns you want most. You can also purchase through Google and bring to us *DanKing"
"@115911 Rotten cust. service this week! It took 12 hrs and 4 botched attempts 2 order a phone, was promised 2nd day air free, didn't happen | @604514 I can understand how you are feeling, ordering a phone should be a breeze. If there is anything that I can do to help, DM me please. *JPL"
"@TMobileHelp any explanation for the carrier? https://t.co/KeiKnGzBDy | @604515 Let's look into this and make sure you're connected and set up for success! DM me, please: https://t.co/6NxKsl5RJm Thanks! *JoshHenegar"
"@115913 that Murphy location is absolutely terrible bro | @604516 @115913 We want you to have a great experience with the UnCarrier, Castillo. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"@115714 I have been trying to unlock my phone for almost a month. Everyone has been giving me the run-around. I'm going to contact the bbb | @604518 Hello there. Please DM us additional details on what is going on with this unlock, to review the situation and find a solution for you. - JF"
Los puertorriqueños esperamos más de @188044. Ya sabemos que no son tan líderes y les aseguro que no serán considerados como los mejores. | @604521 ¡Queremos cambiar ese pensar Carlos! Tenemos a los #DurosDeIngenieria trabajando para ti. Ya tenemos sectores en ... https://t.co/Ql1nRK3026
"@sprintcare your service is not very good in Evanston, IL. Just a heads up. | @604522 We apologize for the inconvenience but we do appreciate the feedback and this will be submitted to our network team to look into this issue."
@115913 this has been my Most awful experience with T-Mobile ever | @163201 @115913 We'd love the chance to turn this experience around. I see your last DM and will meet you back there. *CassyFitzgerald
"Hey @TMobileHelp, tried 2 sign up for the netflix promo but it says I need to change my account....but I already hv the accnt for the promo | @446517 Hey!! We can help out to make sure you can take advantage of #NetflixOnUs. Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115911 in store now, they won't honor $300 trade in of an iPhone 6 to purchase iPhone 7 on EIP | @213537 Hey Kevin, happy to hear you're at one our awesome stores. An iPhone 6 or newer can earn up to $300 trade-in cred... https://t.co/Sptd4Q3qkR"
@TMobileHelp Hey guys! I can't connect to my mobile hotspot in Mexico on telcel connection. Am I out of luck? (iPhone 7 Plus) | @192683 You're not out of luck with me! Shoot me a DM ->https://t.co/qllKaoYyVl and we will get this hotspot connection figured out! *HeatherTrisby
"@115913 page 2

Your trade in value is $317. Out of pocket you will have to pay 242.50. You will receive a mail in rebate with a total | @173071 @115913 I'd love the chance to go over your upgrade options with you! I just sent you a reply in DM and will meet you back there. *CassyFitzgerald"
"If you want to avoid interruptions while streaming audio and are in Seattle, don't choose @115911 until they figure this out https://t.co/EIduLCJHvd | @128153 I hate to see you getting those kinds of speeds and I would love to help!  Shoot us a message :) https://t.co/9CGjXZaLy0 *SpencerKalata"
@TMobileHelp my fiancee is trying to activate a new SIM card from overseas (replacement). There's no way to do it without reception though. | @604526 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker
"What is going on with @115911 in SF. Calls are dropping and the service has been completely unreliable. @115913 | @604527 @115913 We want to make sure your service is working awesome, Brynn. Please DM us where exactly you're seeing this: https://t.co/cuEwtd2epS *DanKing"
"I added the free 6 month tidal service. When do I get my tidal sign up text? @115714 | @604528 Please send us a Direct Message, so that we can further assist you. We would like to sent you the information to your question. -GS"
"hey tmobile, you’re still trash @TMobileHelp https://t.co/zWitqITys9 | @604531 Aw Alma, we certainly don't want you to feel that way. If you would like to respond to our DM yesterday, we can continue. :) *LaurenWalker"
Dude if @115911 doesn’t get this issue resolved with my iPhone7 I need my money back and my iPhone 6s back.. this is unacceptable | @163622 Hey Nikki! I see your DM and I'm replying now. We'll get that new device up to speed! :) https://t.co/vv9JsrbUOZ *AbigailRoach
@115714 is the worst phone service no service last 55 min everyday https://t.co/zObK9zuPqH | @217320 Hello! Thank you for bringing this to our attention. Please DM us and follow us on Twitter so we can further assist you. -JS
"@115911 I wasn't able to get in the MLBShop website. It states it's unavailable. It was a sad #TMobileTuesdays for me | @604533 Hmmm...I wonder what happened, Mercy. I'm all about a good #Thanking! DM us with details so we can look in to this for you. *WhitneyJ"
"I took it to @TMobileHelp and they said buy a new phone! @AppleSupport 😡😡😡 | @603992 That doesn't sound right, so I'd love to get more details from you! Shoot me a DM here https://t.co/YIIspJXBoc :) *LynnetteTyler"
"@TMobileHelp Yo, I have no service again. This is the second day in a row of no service. Assistance please? | @604534 Wow, we definitely need to get you back up and connected! DM us and we'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz"
"Starting my @115911 ""Uncarrier"" experience w/ surprise $25/line sim card fees. ""All fees included!""..after you pay these other fees first 😑 | @604535 We always strive to provide the best experience to our family. If you have concerns about your new sim card, DM us and let's talk. *JamieK"
@115913 my wife is getting deployed to Puerto Rico for the relief effort. Is she going to have cell service there? | @604540 @115913 Repairs are underway and we're working as hard as possible to get everyone online as quickly as possible: https://t.co/XJgx0kqijK *DanKing
"Apparently the only thing worse than @115714 cellular service is their customer service | @604541 We'd like to know what is making you feel this way about us. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 cellular service and customer service are equally garbage. | @604542 Oh wow! That feedback is very concerning. What seems to be the issue? What makes you feel like that about us? -JE https://t.co/rMApsV8PQY
@115911 going on 6 mos of the most incompetent cust svc I could write a novel.  Stress is too much for me. DONT SWITCH. | @271329 Ouch! That's not the experience we want for you! What's going on? DM us your concerns so we can get this turned around! *ElleA
@115913 No one will answer and its a downright shame that T-Mobile fails there customers. | @173071 @115913 I want to make sure all of your questions are answered about our BOGO offer. Please meet me back in DM so I can help. *CassyFitzgerald
"@115911 @115913 scam artists... never ever ""get out of the red"" because they mess w your service. I can't ever get or make calls! https://t.co/JXFu7Rg3Y3 | @330429 @115913 We only want the best for you, DM me and we'll get this checked out right away https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 @115911 Love T-Mobile but ordered new iPad Pro and they totally messed up my plan!! Help!! | @604590 @115913 We've got your back, Colt. Send a DM our way so we can make sure all is right with your plan: https://t.co/cuEwtd2epS *DanKing"
"no network connection 4 days cant text,make calls, receive calls😡😡😡talked 2 several @TMobileHelp reps and NO1 has been able 2 fix my issue | @166883 This is important and I have your back! I'm digging in with you in DM and will shoot you a message shortly! Thank you! *LaurenChan"
Sad that @115911 treats new customers so much better than those who've been w them for almost 20 yrs. Time to try new carrier @115913 😕 | @604592 @115913 20 years is outstanding. We absolutely love our long time customers. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
@115913 explane ehy your double billing me? | @173071 @115913 That is not the experience we want for you when it comes to your billing. I’m going to DM you for help https://t.co/Et1Fu7xZtb *BarbPelotte
@115714 I had faith that @116447 would change it all around. But these decisions are dumb and aren’t customer friendly | @604603 This concerns us. Customer service is one of our main priorities. Pls allow Team @116447 to turn this around. Dm us your contact # https://t.co/zFKDOXDKzZ
"Half the time my alarm doesn’t even go off https://t.co/OD6keLsBA8 | @604615 Thanks for contacting us! We will be more than glad to help you. Isn't your device working properly? Please, elaborate some more. - OM"
@115913 With other carriers having their own switch-to-us promo; why should I still stay with you? Where are the carrier exclusives? | @604708 @115913 Being part of Magenta is the way to go. Check it: https://t.co/cCRIl0Fcnu DM us if you have any other questions. *AndrewPelton
"@115990 any good deals for switching from @115911? @115913 is making it a pain in the ass for customers to get a #Pixel2 | @604972 @115913 We've got an awesome offer to add a new line, bring the new Pixel to our network, and get up to 50% back: https://t.co/ZpUYFrAEQJ *DanKing"
@117540 @115913 Any trade in promos on the V30 tomorrow? The Google store will give me $410 for my pixel xl 128GB. | @118552 @115913 Not at this time. You can totally trade-in a paid off phone when purchasing a new phone though: https://t.co/0UdZrWVrUL *DanKing
I really wanna switch to @115911 or @115725 service and leave @115714 for good and never look back | @604992 We'd be thrilled to have you on #TeamMagenta. Please DM me here: https://t.co/gAmFrAsnx1 for all the details! :D *PatrickUllmann
@TMobileHelp https://t.co/cyxVjSxnsw | @164226 We're so glad it's fixed! Thanks for the kind words! We've always got your back and are here to help whenever you need. *TracieBrazie
@115714 I switched to you and I'm starting to regret it | @604995 Oh no! How can we make your experience with Sprint better? Would you please let us know? Thank you. Ange L
"Hey @18872 why is my internet speed 7down\1up when I pay for 10down\2up in Radford? @115714 #Shentel #speedtest | @553899 Thank you for reaching out to us. However, can you please send me a private message so I may be able to further assist. -NW"
Hey @TMobileHelp If I opened 2 lines on 9/24 do I still qualify for #BYOPixel without adding another line? | @604997 Lets take a look at the promotion and see if those 2 lines qualify. Send me a DM so we can check. https://t.co/D4NKjg57yo *SultanGardezy
"@115714 service absolutely sucks.  Metro has better coverage, not sure why I'm still paying you and can't get decent service on a rooftop | @604998 Hey there! Let's check that coverage for you. please send a DM so we can further assist. -JR"
"@sprintcare @115714 update, you guys just hung up on me after waiting over an hour and I had to call back. Y’all suck https://t.co/8Kodhwkn46 | @605001 Oh no! Hey Eric, would you please send us a private message? Thank you. Ange L"
"@sprintcare Trying 2 pay a bill after my account has been closed is ridic. I've had 30+ in late fees. I can't pay in store, online, phone.. | @605005 Hello! Hearing you are having such inconveniences concern us. Please DM us and follow us on Twitter so  we can DM you and assist you. -JS"
#Pixel is compatible with @115714. Yay!!!! Hopefully they have a good offer to go along with it. | @359485 Hello there! The pixel is part of our Bring your own device program Please follow this link for more information https://t.co/zAJ67aM2z6 -JR
"@TMobileHelp you guys rock! Excellent customer service, no wonder I have 5 lines with you. | @268218 Aw! Thanks for the love Jasdeep! We couldn't be half as good without our #MagentaFamily members like you!  #ShoutOutsForDays ❤️ *EmilyNewman"
"what's up with sprint service @sprintcare | @605013 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
"@115714 I have the worst service w you.. hands down the worst phone company I'm convinced.. | @605019 Oh no! Why would you feel this way about us? Please send us a Direct Message, so that we can further assist you. We're here to help. -SJ"
"@115913 Thanks for proving you're full of shit by changing the terms on the new Pixel promo. Enjoy my churn. | @160330 @115913 Hey! I'd be sad to see you go, Jonathan! We've got your DMs and will be replying shortly. Thank you! *AlissaFast"
"@TMobileHelp I started a order at 12 noon and 8 people later still nothing... stay away | @497032 HI, Bill! We're here for you and genuinely are trying to assist. I'm replying to your DM right now :) *ByronEdwards"
"@115911 Is there a way I can order the V30 through through here? It's still not in stores in my area. | @547960 You sure can, my friend! We'll get that #V30 in your hands in no time. DM us here so we can take care of you. *BlakeT"
@115911 Hey T-Mo So I'm due for an upgrade  so how much would it be to upgrade to the 8 plus when I have an 6 16gb | @605038 Great question! I would love to get you all the details! Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
"Hey @TMobileHelp @115911 now that the @122986 #pixel2 supports eSIM, when will T-Mo enable this feature?  Thanks | @605045 Hey Patrick! Send me a DM here https://t.co/43NmJRbdQL to discuss -- that way we don't have a character limit :) -- thanks!! *BrentHayashi"
"Still dealing with @115714 and they customer service is getting worse and worse | @163239 Thank you for contacting us. Please send us a DM, so that we can further assist you with any concern or request you might have. - YD"
Never sign-up with @115911. Terrible service and terrible network. | @126855 Thanks for reaching out to T-Force!  I would be happy to take a look into things with you!  Send us a DM so we can further assist! *JasonT
"@116447 Why does an ""upgrade"" now mean paying over $600 to own a phone eventually when it used to be $200 to own it immediately? | @167660 I would like to review your account and look further into your account. Please send me a DM, so that I can assist you further. - LP"
"@115714 when you gonna stop lying to us about having ""LTE"" y'all provide dial up speeds with that so called fastest network you have | @605133 This kind of comments are worrying to us. Please, follow us and send us a DM with more details on what makes you feel this way. - CE"
"@sprintcare Anyone get scammed by Sprint's 1 Year of Service?  My ""free"" offer has been billing me $54/month.  Time for formal complaint. | @605134 Good afternoon.  I am looking into this.  Please send a Direct Message so I can get some additional information from you. -Felicia R"
"@115714 Check out my @55 result! How fast is your internet? https://t.co/nlfRr5zBmz | @555826 Oh wow! That's very concerning. Do u have a Sprint account? If yes, please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
@115913 hey can we get that @122986 #pixel on the line up please @115725 isn't no1 we are @115911 is the best should have best phone | @368729 @115913 Grab it at the Google Play Store - it'll work hand and glove with our awesome network! DM any questions. https://t.co/93XwcSKFIy *RayButler
@115913 @117540 do you think you will include existing customers and if we can add insurance through t-mobile for #madebygoogle pixel 2? | @605135 @115913 We have insurance options for non T-Mobile devices. Let's chat options. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
THREE days into our plan with @115714 & they have everything EFFED UP!!! 😡😡😡😡😡😡 I could scream!! | @605136 Sorry for the issues on your service. We want to help you! Please send us a DM for further assist you. -EC https://t.co/rMApsV8PQY
"@115913 
Dear Mr. Legere,
 Your company did me dirty.

Sincerely, 
 Unsatisfied Customer | @605137 @115913 We always want to take the best care of you possible, Maria. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
"@sprintcare I keep trying to upgrade my phone via the website but it keeps saying there’s a connection issue. I’ve tried multiple devices ? | @605138 Hello Evan! We understand how frustrating this must be. Please send us a Direct Message, so that we can further assist you. -DS"
"@115714 literally sick of Sprint. Their customer service is horrible and the website is shit. So annoyed | @605139 Hey there! We're sorry for the inconvenience, can you provide us more details of the issue you're experiencing? Please send us a DM. -AL https://t.co/rMApsV8PQY"
@TMobileHelp I'm an independent contractor and I rely on a steady data stream. I am currently unable to work in Pinellas County Florida | @272207 I see your DM and would be happy to look into those connection speeds. I'll be responding shortly and will talk to you there! *JustinRhodes
How is sprint gonna limit me on my data when I have UNLIMITED DATA??? my shit is running so slow fuck u @115714 | @605140 Are you experiencing the issue indoors at your location or is it happening everywhere? Is the issue also affecting talk and text? -BC
How is sprint gonna limit me on my data when I have UNLIMITED DATA??? my shit is running so slow fuck u @115714 | @605140 This isn't the type of feedback we'd like to receive. How long has the issue been occurring? Is anyone else being affected by the issue. -BC
"Rejoined @115911 & there's a problem w/ my switch credit.asked for callback twice now and website says they'll call. Not a good start! | @317076 We've got to make this right, Kristin. I'm all about making things seamless for customers and want to assist. DM us, we can help. *WhitneyJ"
"My phone just told me a message failed to send From 41 days ago 😂😂 #wtf #shittyservice #everywhereigo #sprint | @605141 Hey there! Are you still having issues to send text messages? If yes, please send us a Direct Message, so we can further assist you. -JE https://t.co/rMApsV8PQY"
"@TMobileHelp Please, fix the wireless services on Corozal, PR ASAP @188044 @11486 | @605142 Hey there Oscar, we're working on it as quickly as possible. For latest updates check here: https://t.co/lwQv4QVVIy Thanks! *Erica Ramos"
@115714 this is what 11 years and many more years looks like getting away from you https://t.co/X6qjFnBMqr | @163239 That is definitely not the type of feedback we like from our customers. Also we'll not want to see you leave us here at Sprint. -TC
@115913 @tmobilehelp what's the deal with the pixel promo only working if you port over a new line?  What about existing  customers? | @605143 @115913 Existing customers are eligible as well and you'd just need to add an additional line for the promo. https://t.co/L9uPTsADYS *AndrewPelton
@134202 @sprintcare @115714 when will Sprint customers see the update released today for the unlocked Essential phone ? | @395075 These updates usually go through a series of stages before being rolled out. Keep yourself updated by visiting: https://t.co/sWkQlfLFzr - JF
"@TMobileHelp @115911 @115913 Nike Apple Watch in stores tomorrow? Or just online👀👀👀 | @176789 @115913 This will be available in select stores, however a ship-to option will be available at all retail locations. *AndrewPelton"
"@TMobileHelp I went to a T-Mobile store today, and they wouldn't sell me the iPhone 8 Plus. Unless I would purchase a bundle of $400 extra!? | @605147 I'd love to turn things around for you and help you upgrade! Send a DM my way and I'm ont it! :D https://t.co/senzStoecA *HillaryTurner"
.@TMobileHelp I woke up and my phone says “No SIM Installed.” What does that mean? | @163203 Hey! My name Is Kat! We absolutely want to make sure we are taking care of that Issue. Shoot us a DM and let's get that fixed! *KatGrisham
"(2/2) even though @115714 offered to reduce her deductible | @605148 Hi there! We are unable to see your first Tweet. Please send us a DM with the details of your concern, so we can further assist you. -  EH https://t.co/rMApsV8PQY"
"@115911 When logging on My T-mobile, I get the following: ""We're sorry, your online account access has been temporarily disabled"" | @605149 I know that you need to have access to your account, and want to help get make sure that happens. Shoot me a DM so I can get to work. *JPL"
"@115714 Can you hear me now? Actually, nevermind I can't hear you because I have your garbage service... | @605150 Are you having trouble with talk, text or data? Please follow us and send us a 'Direct Message' so we can further assist. -KA"
"@TMobileHelp I'm confused. Do existing subscribers need a new line to get the #Pixel2 credit? @115913 is saying we don't? | @605152 @115913 Great question! To qualify for this awesome Pixel 2 promotion, you will need to add a voice line. https://t.co/lH0SH5fy2m *MikeRice"
"Whyyy isn't @115911 getting the pixel? https://t.co/iN6HJYDehR | @186113 We will not be carrying the device, but it will work hand and glove with our network! Simply activate at a store or online! *HillaryTurner"
"Sheesh https://t.co/f08KAhTAH1 | @480725 Hi! We would like to help. Please follow us at @sprintcare and send us a Direct Message, so we can further assist you with that issue. -DG"
"@115714 I’m so sick of y’alls shit. | @605156 Oh no! This is most concerning. What makes you feel this way about us? Please send us a DM, so that we can look into this for you. - RA"
@sprintcare When is the #BlueBorne patch coming to your Galaxy S7? Samsung says they shipped it to you already. | @568317 We do not have any information at this time but you can visit our Sprint community page to learn more https://t.co/SCp7pfkaXH. YP
"@TMobileHelp @AppleSupport - my phone died and now won’t take a charge. iPhone 6s just updated iOS last week. What’s going on | @167170 Oh no! Definitely want you to get all of that juice you deserve! DM me, happy to help! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"48 minutes and counting on hold for @115714. | @605233 Oh no! This is not good. What's the issue you're calling about? We'll be happy to help. Please send us a DM, for further assistance. -AD https://t.co/rMApsV8PQY"
"@TMobileHelp I have a question. I have 5 lines with 1 free after credits. if i cancel my 5th line, do i lose ALL promotional credits? | @605237 That's an awesome question! I definitely would want you to lose out on any kind of promotion! Send me a DM and I ... https://t.co/kGaQtMIXUS"
"@115714 where is my LTE at??? I’ve been struggling all day with 3G | @605246 We'd like to review the service activity at your location. Please send us a Direct Message, so that we can further assist you. -EM"
"@115911 been a customer for  9 mos and regretting my decision to leave Verizon. Was told my phone would be swapped out,
But was a lie | @605248 We're here for you, Ashley, and I'm certain we can get this resolved quickly! Please send us a DM and we'll get to work :) *ByronEdwards"
"@115714 hey Sprint. I want a magic box. Or you can put a tower in my backyard. I just need to not lose calls every 2 minutes in my house. | @605252 We apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist you. - VC"
Thanks @TMobileHelp for doing an awesome job to get my Advantage plan back on track. It only took 3 days! | @205723 Happy to lend a hand!  T-Force got you covered anytime. DM here if you ever need anything https://t.co/fFwcGHx0L1 :D *TaylorMoon
It’s just crazy asf to me how my wifi doesn’t work and my phone company service suck! cc: @115714 | @126793 Hey there! Our apologies for the inconvenience. May we have your nearest cross streets and ZIP code? Please send us a DM for assistance. -AL https://t.co/rMApsV8PQY
"@115911 @115913 If breaking the rules of wireless is providing no service in an urban area, I agree. #WeWontStop. Hello @ATT, I'm porting my number tomorrow | @605503 @115913 Our coverage areas are growing & we'd be sad to see you go! Let's talk this over. DM an address so we can look into the available coverage and learn more about your experience https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 continuing issues with https://t.co/avOjauB062 login. going on 2 months unsolved. Please help! | @605504 @115913 We need to figure this out. I want to make sure you have access to all the great things your online account can provide. https://t.co/Et1Fu7xZtb *BarbPelotte
@115913 if T mobile loves customers so much why do you have to pay extra to speak to a csr? | @605506 @115913 We love talking to our customers and do it for no charge. DM me to figure this out. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 Question for John specifically. I have to trade in my phone for a warranty exchange. I forgot a SD card in a previous exchange and purchased a screen protector that is on my current phone. Is there a way to get reimbursed when things lile this happen or it's a loss? | @605507 @115913 Great question, Lamar,  we wouldn't be able to reimburse for accessories in warranty exchanges *RachaelTansey"
Feeling unbelievably frustrated with @115911 .  We’re on phone # 4 because they keep sending us broken phones!!  #sickofit | @605508 Hey! We know you need a working phone in your hands at all times. DM us so we can make that happen! *TerriL
@115913 How are you going to give T-mobile customers $3 off a $5 purchase at Panda only for the code to say expired! #FrustratedAF | @605509 @115913 We always want to ensure that you are getting thanked during the qualifying time frame. Kindly DM me. https://t.co/EdLkYIfmTn *MariahDaigle
@115913 don't like how my first month with tmobile my hotspot speed was great but now it's slow | @605510 @115913 A fast connection is important and we're here to help find out what's going on! DM me and we'll check it out https://t.co/PUCbqyZK4U *RachaelTansey
@115911 not entirely show that on my 'unlimited' plan once I use my 2GB it reverts to '3g'..it is very very very slow and definitely not 3G | @605529 Hey RD! It sounds like we may need to upgrade you so you don't need to worry about limits! Send us a DM! *TerriL
"@115911 who can help me upgrade my phones | @396178 Hiya, Joel! We can assist you with your upgrade! Send us a DM so we can get you squared away! *MelindaR"
@115913 you don't fail me often but you did again with the pixel. https://t.co/RegHW91aMq | @152657 @115913 You can totally buy it unlocked and bring it to our network. Check out our great offer if you do: https://t.co/ZpUYFrAEQJ *DanKing
"@115911 
I will travel to Vietnam next week.
Pls unlock the phone.
I purchased a TMO Note 8 thru Samsung.  IMEI __credit_card__. Thks | @605533 Let's take a deeper look into this Rino! DM Us and we'll assist you with unlocking your device before you leave for Vietnam *KananiB"
"Hey @TMobileHelp going across next week. How do I start connected, for the 6 days? | @428669 Let's make sure you have everything you need- send a DM my way! https://t.co/jGtdfLsVbg *ErikaHoleman"
"@115911 yall service on the iPhones sucks 😡 | @605555 Whoa. Your experience is very important to us, Kristel. Let's check things out. DM us. *GiselleM"
How will @115911 and @115913 respond to this shocking news #NetflixOnUs https://t.co/mSwKlh4nFq | @48933 @115913 Hey Nick! Absolutely nothing changes! T-Mobile will still cover your Netflix standard subscription with Netflix on Us. *TaylorBest
"@115913 I  think  the  whole phone is great.  I just want a  phone that works  because  my phone  doesn't. | @337222 @115913 It's super important to us that you have a working phone, Glen. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
Been with @115714 for 3 days and I'm about to say fuck this shit https://t.co/048dZaLIeP | @346836 Oh no this is concerning to us please DM us so we can get this resolved! -Maria Q
@115714 think I’m finna switch services cause they getting on damn nerves | @605662 This isn't something we like to hear. Can you elaborate why you are thinking of switching? We'd love to help! -DD
"@115714 I have played your game since the end of September. I just want my phone unlocked. what is it going to take? | @605666 Hi there, this is concerning to me. Please send me a Direct Message, so that I can further assist you. -MC"
@115714 I have played your game since the end of September. I just want my phone unlocked. what is it going to take? | @605666 @115714 Can you please follow us on twitter so we can DM you back to get your issue resolved? Thanks in advance! -DD
"But ya service is wild trash tho https://t.co/X0jpEuBAza | @605705 That's not what we think! If you're having difficulty with service anywhere, send us a DM and we'd be happy to chat! *TerriL"
@115913 T-mobile says cant unlock my S8 because it wasnt manufactured by them. When did t-mobile start making their own phones? SMH | @605706 @115913 I want to explore every option to get your device unlocked. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@115913 might want to check if your people are Wells Fargoing upgrades. Just received an unsolicited bill for an upgrade of my phone. | @605744 @115913 It's super important to us that all is as it should be on your account. DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing
"Don’t worry if @115911 robs you in the middle of the night they will apologize and get your money back to you within 1-5 business days. | @605752 Jimmy, this is an experience we never want our customers to have. DM us and let's discuss what happened. We're here for you. *JamieK"
"@115913  is @115911  gonna cover the rate increase through #netflixonus ? And how does that effect people with 4k plan and #netflixonus https://t.co/iJVUSkXDC4 | @529331 @115913 We'll continue to cover the cost of the Standard subscription with Netflix On Us, if your plan is more, you'll continue to pay diff *DanKing"
@sprintcare Your offers are a bait and switch. I have 2 lines eligible for upgrade but you will only apply the advertised offer to my 1 line https://t.co/UOXluFu9eD | @605756 Hey there! I would like to review your account and verify if both lines are eligible for this promotion. Please DM us. -JE https://t.co/rMApsV8PQY
"@TMobileHelp I need to know when is my 📱arriving. I am getting mixed messages. Saying today since I preorder and others are saying Monday 😩 | @331262 Okay Benitez, let me check this for you!

#SuperPhone #JuicyApple *DaleJ"
"@115913 what a surprise another thieving liar who showed up to screw over loyal customers, thanks for ruining a great company. | @173960 @115913 We all absolutely love our loyal customers, Alexander. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
"@115714 called 3 stores and no one knows when the v30 is coming. Other carriers have it today, in yet yall don't know when it will arrive. | @541965 Hi! While other carriers will have LG V30, Sprint will be offering LG V30+ w/ twice the memory & sound upgrades available on 10/13/17. -NL"
"@sprintcare once again you told me one thing on the phone and another arrangement made wrong. I just had a stoke i dont need this crap again | @164544 Hello there! We apologize for this happening to you, and would like to resolve your issues. CAn you please DM us so we may help? Thanks! -DD"
"just heard a coworker’s awesome customer service experience with @tmobilehelp #happymagentadance you’ve got 2 loyal customers now | @605805 That's wonderful news, Cherry! Our customers are the best and mean the world to us! We're here if you need anything. Cheers! *JoshHenegar"
"@115913 plse talk 2 me about how 2 make coverage better in our area (new market), & how 2 blow ppls minds w/iwatch. #EpilepsyAwareness | @605807 @115913 We're all about making sure you have the best service available. Please DM us what you're seeing and where: https://t.co/cuEwtd2epS *DanKing"
@117159 @115911 it's died there times while i was trying to send this tweet. After this update it keeps dying... #whattodo | @605827 Let's figure out what's going on and take a look into your warranty or insurance options. Send us a DM for assistance. *JasmineS
"@TMobileHelp getting really poor internet out in Bothell the past couple days. Anything going on? https://t.co/QuOjPbHm67 | @605834 Those definitely aren't the speeds we expect, especially with full bars of LTE! DM me and we'll fix it: https://t.co/HuQi0EoCEV. *JasonBurr"
"Seriously so bummed with @115913 and @TMobileHelp. No help but telling me what will fix it... Which is $650... Not for a bill a new phon | @171776 @115913 Some phones have down payments, but we want to help. I see your DM and will meet you there. https://t.co/93XwcSKFIy *RayButler"
"@TMobileHelp Digits app doesn't work -_- | @605840 Hey friend! I see your DM, my reply is on its way! We'll get DIGITS back to 100% for you! https://t.co/wS7tizxjtQ *EmilyNewman"
"@115913 I dont understand why a customer has to pay to fix a problem your company caused... Cause no one in customer care knows | @171776 @115913 We're here for you Dallas, I just sent you a DM. I'll meet you back there so we can continue working together. *MattLegleiter"
@116447 Your network is unreliable and your organization is not customer service friendly. Please give me a direct number to call. | @605905 This concerns us. Customer service is one of our main priorities. Allow Team @116447 to turn this around. Pls dm us your contact # https://t.co/JVRK6sUN9F
"@TMobileHelp sucks they always give different information and don’t fix anything. Leaving @115911 after 13 yrs of being a customer | @605925 Emma, if you would message me direct I can offer assistance and would be more than happy to do so. https://t.co/fouTCzmMFc *HeatherB"
"@115913 Netflix is raising its prices. How will this impact the @115911 plan that includes @116602 for free? | @605928 @115913 Good news, Chad! Absolutely nothing changes with Netflix on Us! T-Mobile will still cover your Netflix standard subscription. *TaylorBest"
"@115714 y'all service is trash. Deadass. How do I not get service in Kansas City. The homebase for y'all. | @605941 We would like to review our network coverage in your area. Please send us a Direct Message, so that we can further assist you. -DS"
@115714 so sick of this! https://t.co/yKPyh01ujb | @605948 Oh no! This doesn't seem good at all! Please DM us so we can take a better look into what's going on. We definitely wanna resolve this. -DD
"@TMobileHelp hi can someone message me? | @169681 Hi April. I see you were working with someone earlier, thanks for being so patient. In the previous message we as... https://t.co/WjvVFrZz3M"
"@115714 why am i not having any signal and i know i paid my damn bill 🤔😡 | @283797 Oh no! We'd like to look into the matter for you. Please send us a Direct Message, so we can further assist you. We're here to help. -SJ"
@115714 what a rip off. Try getting $50 unlimited was told it was $70.  I want my act fee refunded. | @605969 Hello there! This is very concerning to us and would like to see why you were told this information. Please DM us so we can help you. -DD
"@TMobileHelp Hi there!! Is the LG V30 available in stores? | @605978 Did someone say LG V30!?! What an amazing phone is that! I know how awesome that phone is, send me a DM to further assist you! *AlfonosM"
@115913 my #twitterfingers are just warming up I'm too pissed right now there are over 10 tmobile lines in my family 6 of which are mine @115911 I have been a customer since I was in HS and my eldest is almost in middle school I keep giving y'all my #coint #280characters | @346349 @115913 I want to ensure that you are taken care of. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"In the @115714 store and have ZERO service. 4G started over yesterday too. Let’s see them explain this shit to me today as I close the acct | @333911 We would love to look into this for you. Please send us a Direct Message, so that we can further assist you.-DD"
@115911 @115913 my #TMobile service at my home in Smyrna GA a suburb of #Atlanta... https://t.co/Q3MK4EBUsW | @216781 @115913 Hi! Your data speeds are a top priority and we'd love to check out what's happening out there. DM us. https://t.co/3sF8qpf2nx *AlissaFast
If you're in Seattle avoid @115911 & @115913 Currently waiting on an upgrade to the network and have dealt with this for 6+ weeks now https://t.co/8cCkPXO5kZ | @128153 @115913 Making sure your service is working great is of utmost importance to us. Please DM us back anytime so we can help further. *DanKing
"@sprintcare should be focused on why there's no service in Quincy, IL! #garbage | @606313 Wow! this definitely something we need to look into right away. Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
"@115913 why such a headache trying to get a new phone, huge down payment,  because I was a week late on 1 payment.  Don't make no sense | @606337 @115913 We want the upgrade process to go smoothly for you. DM us and we'll check out your upgrade options: https://t.co/cuEwtd2epS *DanKing"
"@115911 why does it take so long to be seen by someone at a store. 3 hours per customer every store I go to I wait for hours to be seen. | @606341 Yikes! We know your time is valuable. Did you get everything taken care of? If not, let us know what's going on in a DM. *NaeJ"
"So if I want a pixel 2, I have 2 add a line I don't need to get the byo pixel 2 deal from @115911? Very CARRIER move @115913 😢 | @606344 @115913 You can still use the new Pixel on our network without adding a new line, you only need to add a new line for the promotion. *DanKing"
"@115911 Worst customer service experience.  I've spoken to 4 customer reps, transferred back and forth and still don't have a working iPad | @606369 We've got to make this right, Jim. I want to assist. Please, DM us so we can get this right and get you a working device ASAP! *WhitneyJ"
Since yesterday excuse me https://t.co/EWn7UMjlZc | @606372 Thanks for reaching out to us here! Please DM me the details https://t.co/PqgHENiX1V and I'll get to work on a resolution :) *ByronEdwards
"@115913 I'm in South Carolina I'm with Metro PCS an was wondering if you could tell me if you guy's could offer a better rate | @606373 @115913 Hey there, Shannon. We'd love to see you on the Magenta Side. Checkout our plans, here: https://t.co/nvMS1TZg3e *DanKing"
"@115913 pixel 2 would be awesome on @115911, but requires new line of activation, what about existing? PS, I amaxed out at 10 lines. 😔 | @297099 @115913 You can totally still use the new Pixel on our network without adding a new line. You would just need the new line for the promo. *DanKing"
"3 calls to @115911 and now at store for them to remove a 3rd phone they charge by mistake and nobody can fix the problem. @115913 | @606404 @115913 It's super important to us that all is right with your bill, JC. DM us and we'll help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp To clarify, this means there won't be a $1 charge on my bill since I am on the $9.99 plan that will soon become $10.99. Right? https://t.co/V5WuZnMXbs | @128854 Absolutely nothing changes with Netflix on Us! T-Mobile will still cover the standard subscription, taxes and fees included. *SekiaSmith"
@116447 @115714 you can literally be trapped in a store for 3 3/4 hrs with a phone they broke and just a sorry gotta love #sprint | @550554 We are so sorry to hear this. How can we help you?
"Hey, @115913 @115911, is this price increase for Netflix going to be covered by your “Netflix on Us” plan?

https://t.co/dmwoixViYj | @506437 @115913 Hey Steve! Your Netflix standard subscription is still on us and included in your T-Mobile family plan, at no extra charge. *TaylorBest"
@115714 loving it #SPRINTacular https://t.co/1o0oNIec7B | @286358 Hey! How can I help you? - AW
"DO NOT lease a phone through #sprint!  Want to pay off my phone and own it but they will not let me! | @606438 Hey Lori Johnson! Please send us a DM and follow us at @Sprintcare, so that we can further assist you. -BJ https://t.co/rMApsV8PQY"
"@TMobileHelp Ugh..AT&T is holding my old phones hostage.  Who I can call to get them paid off?  @ATT is no help. | @606442 Hi there, we'd love to see what we can do to help. Send us a DM right here for assistance: https://t.co/jF5yH1FZgs"
@115913 No deals for current customers that want a pixel 2? | @606443 @115913 Current customers on T-Mo One or SC unlimited can get up to 50% back on a Pixel when adding a new line: https://t.co/ZpUYFrAEQJ *DanKing
@115714 stop screwing @175888 and give her her money back | @606468 We'd be glad to look into this for your friend. Please have them reach out to us so we can provide some assistance for them. -NJ
"@115913 so with Netflix raising it's price a dollar, is that going to change your Netflix promotion? | @583721 @115913 Absolutely nothing changes! T-Mobile will still cover your Netflix standard subscription with Netflix on Us. *TaylorBest"
".@115913 @115911 again today had to deal with over billing issues. How about you try managing! #failure | @514307 @115913 It's super important to us that all is right with your bill, Mai. Please DM us and we'll help: https://t.co/cuEwtd2epS *DanKing"
"@115714 how is it possible theres no service at the nations largest airport? I can't wait till my contract is over so I can switch | @128383 This is concerning to us. We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
"@sprintcare and everytime I try to talk to someone they hang up on me | @177232 We would like to take a closer look into this situation for you, as well as verify what's going on with your account.  Please DM us. - JF"
"@115913 tmobile has lost my old trade in device... Been paying for it since! Can't upgrade now.. If you can help you'll get a sale ahora | @606525 @115913 Send a DM my way so we can ensure all is well with your account, I look forward to working with you https://t.co/Nr93OTtXRx *TaylorBest"
Looking for a new cell phone carrier any suggestions #TMobile #att #verizon anything except #sprint | @186392 I am sorry to see that you have decided to leave sprint. I really wanted to resolve your issue. Thank you and have a great day. -FR
"I never expected to be treated so poorly by @115911 after having multiple lines for so long...anyone suggest any other cell companies? | @606600 Hey, Angie! I understand the importance of fair treatment! We'd like another opportunity to gain your trust! DM, us. Let's chat! *KellenF"
Switch from @115725 to @115911 a few months ago...HUGE mistake. Cell coverage AND service are subpar. Switch2Tmobile promo is a joke! | @606671 This is not the #Uncarrier experience we want you to have. DM us and let's look into your location to see what's going on. *JamieK
@115913 I've never been disrespected as bad as i have now in the 4year 4months I've been with your company! #overit | @606672 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
"@115714 your service is unbelievably slow. I even worked for u guys and the service is just so unreliable with data. This iPhone is an ipod | @606695 We are concerned about your message and we'll be happy to help you.Please send us a Direct Message, so that we can further assist you. - AP"
"@115714 your service SUCKS | @606713 Hey there! Is this mainly related to voice, text or data? Please send us a DM for further assistance. -AL https://t.co/rMApsV8PQY"
"Tisk Tisk @115911 @115913 I had an issue with my account and instead of wanting help me with it yoyr account rep is letting me walk | @606745 @115913 We certainly don't want to see you go, Bryan. Please DM us what's going on so we can help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp do I really have to? Or is there a way around this for being a TMo customer? https://t.co/X2NdolfL2n | @197586 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker
"My phone bill just gets higher and higher every month and I'm just not understanding the saving here 🤔🤔🤔 @115714 | @606753 Hi! This has really called our attention and it concerns us. Please, DM us so that we can further assist your with any inquiry. -AM https://t.co/rMApsV8PQY"
"@TMobileHelp Can you tell me how much the #iPhoneX is going to be on installments? | @302286 Hey Andrew!! Send me a DM here: https://t.co/QIHNBDHoV8, and I can give you all the info that we have on the iPhone X! *LaurenWalker"
"@115911 issues in 63367? My parents phones (note 8s), not getting service suddenly in their home. Normally works fine. | @606784 Nothing's been reported, Jeremy, so we've got to check this out. Send us a DM with account details so we can get this resolved. *WhitneyJ"
"@TMobileHelp Another month, another error. I’m getting fed up with having to waste my time reaching out to you. | @178350 The buck stops here! Please send me a DM so I can turn this around for you: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
"@115714 I've spoken to 5 cs reps who can hardly comprehend english and have NO clue how to help. | @178597 We are concerned about your message and we'll be happy to help you.Please send us a Direct Message, so that we can further assist you. - AP"
"Immediately before that rude “executive relations” rep called, I received a message, my password was changed. Never changed it. #sketchy https://t.co/oW7P5W1Tq6 | @178478 @115913 Your account security is critically important and we want to ensure you're taken care of. Send us a DM for help. *MattLegleiter"
"@115913 tell me when will t-mobile service be available again in #PuertoRico ,this has been the worst 2 weeks without your service 😡 | @450007 @115913 I hope you and your loved ones are safe. We're here to help. Please shoot a DM my way: https://t.co/c6ROkAqiws *HollyAdams"
"Love you @115911  but in-store experience at Springfield town center is the worst!! | @606901 Hey, David! I understand the value of great customer service! Please reach out to us via DM, with any questions/concerns! *KellenF"
"@115714 si buenas, pa’ cuando la FUCKING SEÑAL? | @606944 Actualmente estamos trabajando para restablecer la señal lo antes posible. Le estaremos actualizando por https://t.co/StwepFeOIC . -JR"
"We spent three hours in here yesterday trying to get it straightened out by TMo, AppleCare, and local shop. Three hours of runaround. https://t.co/XHf4tulqHC | @179150 We're John's Executive Social Media team and we're committed to a resolution for you. I hope you'll DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I've been lied to recently and so curious why @115911 states they are recording my call, yet I cannot record it.  #doublestandard | @606951 Hey Tyrome! I would never want you feeling that way about us. What happened exactly? DM us here with more info to assist you! *ValerieP"
When will @115911 improve its crappy signal at the Atlanta Airport? @TMobileHelp | @533548 Our speeds are known for being sky high - let's take a closer look! Cleared for takeoff in the DM's! *AlexKimbrell https://t.co/GefRnVHVqu
"@115913 insisted it was T-Mobile’s obligation as go-between. We’d happily pay $29 for new glass, but Apple said TMo should swap phones. https://t.co/KG0lO77Bkr | @179150 @115913 We truly want to dive into this fully for you. DM us and we'll be able to explore every option. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 today, CS calls US to come in at three so they can swap the phone. We show up and ur workers tell us there’s no note to swap. https://t.co/TDZv85CFuO | @179150 @115913 We're here for you, Heather and we're equipped to take great care of you. Click on my picture to DM us. https://t.co/lH0SH5fy2m *MikeRice"
Wanting a different COLOR which she never said. And I’m very upset and disappointed in your company with friendly reputation @115913 https://t.co/nvt55NgvmL | @179150 @115913 We're John's Executive Social Media team and we're all about your experience. DM us. https://t.co/lH0SH5fy2m *MikeRice
"Paying a “flat fee” of $50 for the “privilege” of having a 13 day old DEFECTIVE item replaced on top of all that is not cool, @115913 https://t.co/62BSr3o5sY | @179150 @115913 We want the best service for you in any channel. Please DM us; we'd love to assist you here. https://t.co/lH0SH5fy2m *MikeRice"
"Finding more places that I frequent are not in @115911 coverage areas. :/ https://t.co/cKdNcQOHw4 | @607009 We'd love to look into this to see what's going on, Jason! Please PM us the details and we'll check it out right away :) *ByronEdwards"
Health crisis. @115913 Shouldn’t your service be a lot more customer-focused and helpful? One person even snidely accused her of just https://t.co/LpdHcN0OfQ | @179150 @115913 You and your wife deserve an awesome service experience. I hope you'll reach out; we're here for you. https://t.co/lH0SH5fy2m *MikeRice
"A courtesy” for which theyre charging me $50. For a phone with a defect. After driving 30 miles repeatedly, hours & hours on the phone & a https://t.co/jcuBEZ2gfB | @179150 We're here for you and we're just a direct message away. Click on my picture to get started. https://t.co/lH0SH5fy2m *MikeRice"
Well. @115911 says they offer free gogoinflight. Another lie. 😞 Switching service after this trip. | @517614 That's one of my favorite #UnCarrier features. Please DM us here: https://t.co/gAmFrAsnx1 so we can get you online! :D *PatrickUllmann
@TMobileHelp haven’t been able to make and or receive calls in two days really and it’s a new account how does that sound | @607035 I need your phone to work too! Let's get this figured out. I'm replying to your DM now! https://t.co/iq4B8dCJFx *JessicaBrenhaug
@115913   can you help me end this madness? https://t.co/yOlsrG3cWf | @607070 @115913 We'd love to have you on Team Magenta. Check out our current offers here: https://t.co/p6mO5INt1p. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp Why am I still getting charged 2 months after leaving tmobile? Promotion charges??? | @607075 I would seeking for answers too if I got an unexpected bill! No worries, we are here to assist! Send us a DM so we can help! *EdgarLopez"
"I can't believe I just won a brand new, not even out yet LG V30 phone from @115913 and @115911! Totally makes up for my crappy day LOL! | @179977 @115913 Congratulations Linda! Send me a DM and we can gather up all the necessary information. https://t.co/F5qTU4vh90 *AlexSemsch"
"@TMobileHelp @139105 
Do you have a better deal on the LG V30? Sprint is offering 2 for one... And it's the V30+ look good to me | @607109 The V30 is LIT and will be even better with our 600Mhz spectrum! Send a DM to go offer our LG offer: https://t.co/jGtdfLsVbg *ErikaHoleman"
@115913 The Wide Angle Camera to take photos of all the sad and jealous Verizon customers!!! HaHA!! #TMOLGV30 https://t.co/tQ5Lj3K9qE | @179976 @115913 Hey there! Congratulations on the win! Send me a DM and we can gather up some details. Thank you! https://t.co/F5qTU4vh90 *AlexSemsch
"@115714 Can you tell me why we are paying way too much, for mediocre service? Customer service can't give me a legit answer either. | @607151 Hey! That's not the type of feedback we like to see from our customers, follow us at @Sprintcare and send us a DM for further assistance -DG"
"Aye @115714 yall gotta tighten tf up with your shitty LTE and yall need some call centers with fluent english speaking employees | @607162 Hey there! Our apologies for the inconvenience, give us the opportunity to help you. Please send us a DM for further assistance. -AL https://t.co/rMApsV8PQY"
@115911 Thanks for the free WiFi on my flight 🛫 #TMobileWingman | @607169 YES! I love it! GoGo is amazing and its only free with T-Mobile! Glad you enjoyed it Parker! :) https://t.co/hzjqSun5Lf *TreBrewbaker
Somebody from yall company need to call me @115714 | @607173 Hey! Let’s get your issue solved! Please send us a DM for further assistance. -SA
@115714 ; smh | @607175 Hello! Do you need our assistance? - AP
@115913 you seem like an honest business man. Been having lots of trouble with promo issue for over a year and no support. Can you help? | @607176 @115913 We absolutely want a resolution for you. Thank you for the DM; we'll be responding in kind shortly. https://t.co/lH0SH5fy2m *MikeRice
@sprintcare  Tried to screw customer AGAIN. | @68093 We apologize for any inconvenience. We will have an analyst reach out to address any issues on your account. Thank you.
"Still upset. Still sucks. @sprintcare | @409759 This is not the feedback we like to hear. However, just to confirm are you experiencing issues with your service. -NW"
". @115714 https://t.co/PPR3X0wqqO | @166915 Hey there ,can you let us know why you feel this way?. I would love to assist you in anyway possible. -KJ"
"@115714 @sprintcare the customer service tonight is a nightmare I am ... 5 calls for 2 questions.  I am going to switch. Can't do it. | @607186 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
Thinking about switching to @115911 because @115714 got me f*cked up | @607190 Let's weave some #MagentaMagic and make it happen! DM us what you're looking for and we'll get you the info you need :D *ByronEdwards
Um Houston we got a problem my bill skyrocketed to 183 bucks from 135 wtf gives I was told it would only be a few dollars more @TMobileHelp | @266192 Wowsers! I wold be reaching out for some help too! Man am I glad you reached out to us! Lets take a look at what ... https://t.co/JczUFGBFN5
"Its no reason i should have LTE and a damn 8 second video cant even load @115714 fuck yall | @607162 Hi! Reading this has definitely called our attention and it concerns us. Please, DM us so that we can further assist you with this. -AM https://t.co/rMApsV8PQY"
@115714... I need some assistance with a payment arrangement after being unsuccessful with the call center | @607203 Hey there! Allow me to have a look into this immediately. Send me a DM for further assistance or learn more via https://t.co/AUDSPU1qnb. -JJ https://t.co/rMApsV8PQY
"@117735 you text me that I can get @1561 FREE w/my plan I try to & get a message my plan dosen't qualify Oh so clear!? Switch to @115911? https://t.co/NptAIQogDW | @607204 You'd fit right in with #TeamMagenta, Kirk! And with #NetflixOnUs you'll be streaming for days :) DM us any ?'s you have! *ByronEdwards"
"@117543 Very slow speed near 59th and Broadway in 85043. Avg around 1mb download. Hopefully there will be upgrades in this part of Phx. | @607206 @117543 Let's dive in and check out that area for you, Robert. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
"What is the fucking point of unlimited data then???? @115911 https://t.co/Uqs66G9HQU | @536995 Hey Junior, glad to see you're using your data to its fullest capabilities! Send us a DM and we can explain this further if needed *ChanneyT"
@115911 #GooglePixel2 #promo u need Simple Choice Unlimited or T-Mob 1 #plan. All other plans don’t qualify. @115913 #educate your reps | @553993 @115913 We'll be with you via DM very soon! Thanks! https://t.co/62aD1VBovp *TJJones
".@TMobileHelp ONE KickBack & has used 1.6GB of data this month. If it goes over 2GB b4 cycle resets u won't receive discount 4 that line. ?? | @289087 That's a really great question! DM me, I have great expectations about KickBack for ya! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"@115911 fast to collect money always slow to solve problems. And sometimes never solved, just magically dissapears! Lol corporate BS. | @544569 That's not the experience I want for you! We're here to help and we'll work to turn it around! Please DM us and we'll dive in! *ByronEdwards"
@TMobileHelp No #iPhone8 blk in any LA area store.They say I can order 2day ship but will cost me!? Even @Walmart has free shipping over $35 | @607260 Let me see what I can do here for you! Send me a DM - let's get you hooked-up with a new iPhone 8! *AlexKimbrell https://t.co/GefRnVHVqu
"@115911 @TMobileHelp why are your reps coming into my work asking for my social security? | @607264 Amir! We take sensitive information ,like your SSN, VERY seriously! Shoot me a DM and let's get to the bottom of this! *SarahPearson"
"@TMobileHelp I have the T-Mobile Tuesdays app and got a code for @13762, but I'm unable to redeem it. Why??? | @607279 I definitely want to make sure you are able to redeem that prize! Send me a DM so that we can see why! ... https://t.co/E99Q2GNsDS"
@115714 why the date keep getting pushed back for iPhone 8 ship dates? | @205405 We are as excited as you are. Please visit the link provided to check for order status and tracking information https://t.co/RDgqxv7W9w -SH
"@115913 I'm on TMobile, but I want to buy the LGV30 and pay full price right away, can it be unlocked right away? Any other colors? | @607313 @115913 Let's cover all those details, Mena. Please DM us and we'll address all your questions. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 my mother was screwed over by one of your representatives at your store in Chicago Illinois. Specifically at Fullerton and pulaski. | @252068 Hey there, Alexander. We take things like this very seriously and would like to talk to you more about this. Please send us a DM. *MelindaR"
@ATT worst customer service ever! Been on hold waiting for a manager Really thinking of canceling service and going back to @115714 https://t.co/lb5eXgwTbQ | @607322 We would love to have you join our Sprint family. You can click this link https://t.co/OLXF2ShjmN to view our current promotion. -CP
"@115911 #tmobile your service sucks everywhere, thanks. Unlimited data is cool but pointless if your phone never works. | @533359 Hey Justin, we understand the importance of having a great device and using it on a great network! Send us a DM & we'll chat. *TerriL"
"@115913 Day 1 of T-M, 1 bar. not able 2 get any single booster cuz I’m prepaid, anything coming soon 2 help, or switch carriers again? | @322341 @115913 Let's dive in and check out your service, Kevin. We're here for you and we want the best. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp hey can you guys check your dm I have an issue | @607450 Hey Hermes! Thank you for your patience :) I'm putting the finishing touches on my DM back to ya https://t.co/dzjAJQ2bkx *SoRaYi
"@115913 Prepaid customer since 2008. Wanted to change to 55+ $60/mo 2-line. But Prepaid dept won't refund my $208.50 acct balance. Help? | @607477 @115913 We'll review all of our options to find a solution that fits, DM me and we'll dig in https://t.co/Nr93OTtXRx *TaylorBest"
"@sprintcare @115714 why is my phone not working? | @607496 Hi! We will be more than happy to assist you, in order to do it, please follow us and send us a private message. -AM. https://t.co/rMApsV8PQY"
Hey @115911 any chance your website will be fixed today so I can make a payment?  I'd really like to pay you... | @607549 Hey there! We would love to assist you! Please send over a DM and we can make it happen! *BrookeK
"@115714 @sprintcare can you guys fix the service issue everyone seems to be having????? I want a discount on my bill. Shits ridiculous. | @607562 Hi there! This situation has called our attention. Please, send us a DM, so we can better address the issues you're experiencing. -LR. https://t.co/rMApsV8PQY"
"@115913 When we signed up for our free Netflix, bill increased by $20 this month. We have two lines on T-Mobile Plusone. What happened? | @607571 @115913 Hmm, that doesn't sound right! DM me, so we can take a look into this & correct any issues. https://t.co/ZxXpYRedaq *NicholasTomchik"
"Just switched to t-mobile, SMS keeps failing to send, help 😭@115913 | @607590 @115913 We want you to be able to send your texts! Please send us a DM so we can look into this with you. Thanks! *CassyFitzgerald"
"@115913 Hey, I can't add a line for Pixel 2 credit, is there any other way? | @607592 @115913 Hey, Joyal! You would need to add/bring over a line, to qualify. More: https://t.co/O0ORjASnNs Thanks for checking with us! *NicholasTomchik"
At least I have documentation of all transcripts cause this is going to end up becoming a legal matter 😡😡😡😡 @TMobileHelp | @166883 We totally want to make sure you are able to stay connected! I responded to your DM https://t.co/E37bpdWEut  meet you there *StephanieTowers
"@115911 @115913  your support chat sucks. I ask specific questions and get stupid robo responses of info I already know #fail | @607636 @115913 We appreciate the feedback! If there's anything we can do to help, don't hesitate to DM us. https://t.co/ZxXpYRedaq *NicholasTomchik"
@115911 @115913 Netflix says they're raising their prices... Are you guys gonna cover the new price or still keep the credit to $9.99? | @607637 @115913 Absolutely nothing changes with Netflix on Us! T-Mobile will still cover your Netflix standard subscription. *TaylorBest
"@sprintcare have your engineers ride the GREEN LINE in Dallas! The signal sucks on the entire trip. Has for 2+ years. @12039 #FixIt Plz. | @124290 Ty for bringing this 2 our attention, Jack! Can u send us a DM with the location's ZIP & any nearby cross streets so we can take a look? -NL"
"@115911 now wants me to re-pay for the phone, because now they magically never received it. Someone has it. Someone sent me a text....😡😡😡 | @607688 Hi Jared! We're all about transparency so we've got to check this out. I've been without so I get it. DM us so we can assist. *WhitneyJ"
"@TMobileHelp T-Mobile app seems to have issues with iOS 11 https://t.co/QGueTOlAJI | @560837 Issues are for magazines, not phones, so I'd love to take a look and fix everything! Please DM me! https://t.co/YRA4YfdxVQ *BryceCrawford"
"@115911 are y’all down because I’m having problems with Mobile Internet🤔 | @607705 Nothing's been reported, Arlon. Staying connected is key and I can totally relate. DM us. We'll get you some answers. *WhitneyJ"
"@115913 My family still has no service in Puerto Rico. Is it possible for T-Mobile to set up temporary antennas or cell towers in PR? | @607744 @115913 Hey there, Peter. We're working extremely hard to get everyone online as quickly as possible: https://t.co/XJgx0kqijK *DanKing"
"@TMobileHelp @115913 looking for trade-in clarification of 8 Plus -> 8. 3 calls to T-Mobile CS + 3 store visits and only mixed answers | @607826 @115913 We'd be happy to answer all questions, Andrew. Click this link to send us a Direct Message to begin: https://t.co/cuEwtd2epS *DanKing"
love #BYOPixel with @115911. What if we already have a plan? Is the promotion thrown out he window if we just bring a Pixel 2? @115913 | @607832 @115913 This new promo is available for existing accounts as well when you add a new line of service: https://t.co/ZpUYFrAEQJ *DanKing
@TMobileHelp how can i know if a phone is available at a nearby location? Can’t find such info on your website! | @425946 Hi there! The best way would be to give the store a call to confirm using our store locator tool! https://t.co/PiPSI4hjzv *PhungDao
"Aside from paying for no service, just spent 2hrs being ignored dismissed laughed at lied to and embarrassed by @115714 | @163444 We are concerned by you experience and would like to help. Please send us a Direct Message, so that we can further assist you. -DR"
Hey @18872 why is my internet speed 8down\2up when I pay for 10down\2up in Radford? @115714 #Shentel #speedtest | @553899 I will like to look into this issue for you. Please send me a DM so I may further assist. -NW
@sprintcare hello I wanted to know where is a corporate  sprint office at in Cleveland? | @379164 I'd be happy to assist. Please send us a DM with your address so I can provide further information to you. -LP
The only part of @115714 that functions is accounting. They can collect $ but can’t actually help customers.  #CanYouHearMeNow | @550554 We will be glad to talk with you about any issues that you are having.
@115714 got me fucked up as usual | @607879 Oh no! This is concerning to us. Can you let us know why you feel this way? -PP
"My phone keeps fucking up what the fuck @115858 @115714 | @607880 This doesn't sound good at all! Please follow us on twitter, so that we can continue to assist you. -JC"
Sprint is thee worst. @115714 @sprintcare | @68093 We are here to help you with any issues that you may be having.
FUCK YOU @115714 | @607881 What makes you feel this way about us? :( -KA
Okay so I just saw tmobike one plus what exactly does it cost? @TMobileHelp | @169764 That is an excellent question! We would love to continue in DM with that information! Know we got you on the details! *JonathanMacInnes
@TMobileHelp I’m trying to talk my Mom (3 lines) to make the big switch over. What’s the current promo? Any referral incentives? 😍🙌🏼 | @607909 We'd love to go over switching promos with you :) Definitely send a DM our way and we'll get started  https://t.co/69dhFOUgl8 *AmandaSansone
"@14799 @118272 @115911 @TMobileHelp 
THE ASSURANT PHONE INSURANCE IS COMPLETELY AWFUL! | @607910 That's definitely not how we want you to feel, and I want to help! DM me so we can get started! https://t.co/GfMqTm3Joc *LizRackliff"
@TMobileHelp any deal for #note8 for #loyal customers? Using #Note5 now. @115911 | @607911 Hey there it maybe time for a new phone! :) Go ahead and send me a DM to go over some options! https://t.co/EyMABzAJlb *MiggyHerrera
"Someone please explain why @115911 does a hard credit check for a BYOD plan?  Hey @115913, you know about Equifax right?  #frustrated | @607916 @115913 Hey Ben! Send me a DM so we can ensure this is addressed. I look forward to working with you https://t.co/Nr93OTtXRx *TaylorBest"
"@115714 wtf Sprint 15 years of loyalty | @186762 We appreciate our loyal customers, we would like make this better for you. Please DM your contact number so we reach out to you. @115714"
"Got my #lgv30 today from #TMobile. No headphones? #fail @118302  @115913 | @605153 @115913 Hey Willie! It's incredibly exciting that you got your V30, however, headphones are not coming with the device. *TaylorBest"
@115714 Fix our shit https://t.co/RXKYpcpz6S | @607947 Reading this had driven our attention. This isn't the way we'll want you to feel. What's going on? Send us a DM notifying us as such. -HS
@TMobileHelp How much is a wearable plan with T-Mobile one? | @567537 Hello there Brandon! My name is Jeanie and I will be stepping in to help you with all things T-Mobile today. So g... https://t.co/UdnVOXvF4t
@116447 zero service had to walk out side for a place I always have service https://t.co/3m8r4pTZue | @155354 Let us look into that for you! Send us a DM with the cross streets or the zip-code and let us look into it.  Team@marceloclaure https://t.co/mspSaX2mvF
"@116447 Why is your customer service rep trying to charge me $200 dollars when I'm not able to send a text message??? | @329955 That sounds like something we need to take a look into. Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
No one is happy with your customer service team. Hire new people. @115911 | @607963 Oh goodness! We appreciate your feedback and want to ensure the best experience. DM us here with more info to look into this ASAP *ValerieP
"@TMobileHelp thanks for your quick response and excellent resolution of the complaint about my bill. | @607967 We aim to please, and what's better than a quick resolution! T-Force has always got your back! https://t.co/9x08hmPfV9 *OliviaStewart"
@115913 We need celphone service and data in the West side of Puerto Rico asap. Send us help!!! I need a job also!! | @607978 @115913 Hey Joel! We're doing everything we possibly can to ensure services in RP are restored as fast as possible. *TaylorBest
"@TMobileHelp Looks like my account has been compromised, login as well as password reset are impossible. May I ask for help? | @187007 You ask, we answer, and we're here to help. We take things like this very seriously. Click my pic: https://t.co/VuobRjHqhV *TracieBrazie"
"@134924 Help! This is my 2nd S7 Edge from @115911 which is having an issue with battery swelling up, causing the back to pop-out. | @607988 We'd love to gather more info on this, Ashish. Please DM us so that we can work together. Thank you! https://t.co/Qz0L1xpZB7 *MikePerez"
"Wish @115714 would fix their all of a sudden shitty service | @608008 Your tweet really concerns us. What issues are you having with your service? Send us a DM, so that we can further assist you. -KW"
"UPDATE: After speaking to Ms. Lisa Greer from @115714 my issue is FINALLY resolved. Still shouldn't have had to take THIS long tho #happy | @185569 Thank you for the opportunity to resolve your billing concerns.  If you have concerns on your October 2017, please give  me a call. https://t.co/rMApsV8PQY"
"@TMobileHelp my bill cycle changed without my permission!! | @214587 Any account changes should only happen with your permission, DM me, lets's dig in to what's going on! https://t.co/GfMqTm3Joc *LizRackliff"
@115911 @TMobileHelp  is the lg v30 in stores yet?? Demo units or able to purchase? | @173211 ALOHA Corey !! The LG V30 is #Stunning!! I would 💗 to help you with tracking on down!! Send me a DM https://t.co/X9y1u6oSCt *AngieReyes
"@115911 is horrible ! Can't use my phone in my house it's like living in a dungeon. They refuse to help. What company has better service ?? | @189225 We need you to be able use your device at all times, especially while at home. Come on over to DM and let's talk more. *JeremyJ"
"@115911 so many years being a loyal customer and it pays with a disappointing answer from CSR. | @608109 That's certainly not what I like to hear, Carmen! Please send us a DM with the details and we'll work to turn it around :) *ByronEdwards"
"@TMobileHelp called 3 wks ago for promos. I always hit my 2gb data cap, C.S. said no.Find out you had 2 for $100 promo till 10/4. Lame. https://t.co/4nnpHqoGvt | @608110 Having slow data is the pits!  Let's see what options I have for you today!  Just click https://t.co/IvLqMUwEUf to send me a DM! *Frank Maez"
"@TMobileHelp I need an LG V30 stat since my last phone broke! What's the fastest way to grab one ASAP?! | @608119 We don't want you going disconnected, Kristopher! DM us so we can dive into this amazing phone! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 how do I switch to T-Mobile from Verizon. I'm tired of paying a mortgage for my damn phone bill?? | @529385 @115913 Magenta would look fantastic on you, check out this incredible reimbursement plan #GetOutoftheRed https://t.co/D6OSuU463B *TaylorBest"
"Really tryna figure out why my T-Mobile bill so high and my service sucks 😒 @115911 | @608123 A double whammy is the worst kind, and we're here to help figure it all out with you :) Please DM us and we'll get started! *ByronEdwards"
Never again will I conduct  business in the future with Tmobile @115913 @115911 @TMobileHelp #YourFired!!!!! | @608125 @115913 @115911 My priority is making sure you have a device that suits your needs. I was just able to send you a DM. Thank you. *AlexGill
Wish @115714 had better service 🙄 takes 15 mins to load a 30 second video | @608128 Hello there! How long the issue has been happening? It is impacting anyone else? Please DM us to further assist you with this matter. -EC https://t.co/rMApsV8PQY
@116447 i was promised a call on oct 4th today is oct 6 still no call bty hurry sprint will turn my service of soon got the text | @608134 @116447 We do apologize for the inconvenience. we will have an analyst reach out to you shortly. Team @116447 https://t.co/yg2gqbXY6h
"@115714 hi is there a way of checking stock in your stores? I’m on Vacation in NY and after one of the Pokemon Go phone cases :) | @603724 Hey! For updates on the stores, you can keep get in contact with the store of you choosing for information regarding the cases. (1/2) - RA"
@115714 hi is there a way of checking stock in your stores? I’m on Vacation in NY and after one of the Pokemon Go phone cases :) | @603724 You can use the link https://t.co/X1DpDgk1EU to locate the stores to get their information. I would advise calling ahead. (2/2) - RA
"@sprintcare @115714 if I were to cancel my contract is the amount billed in full? And if so, can I set up a monthly payment arrangement. | @204253 Hi, thank you for reaching out to us with your concerns. Please send us a Direct Message, so that we can further assist you. #Sprint -AJS"
@115913 how much do you love your customers? Your customer service dept makes me want to switch carriers. Wanna help me out so I don't? | @299448 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
@115714 your customer service is horrific. | @608256 This concerns us. Customer service is one of our main priorities and we're not happy to hear this. Please send us a DM if we can help!
"@115913 in a store, ready to become a raving fan, but... You won't take a 5 for $300
Att is willing to match all if I stay. 12 yr client https://t.co/jU2uq48nkF | @425021 @115913 Magenta is going to look fantastic on you, Sean! DM me if I can help with anything https://t.co/Nr93OTtXRx *TaylorBest"
"My @115911 #DIGITS line got ""cancelled"" this morning, and then help restored it 10 minutes later :) Hiccups happen, thanks for helping out! | @328710 I'm glad to hear you're back up and running!  Please let me know if you need anything else my friend!  I've got you!! 👊🏼💪🏼 *Frank Maez"
"@115913 Been a TMobile customer for 12+ years, this month I get triple-billed b/c of billing glitch. @TMobileHelp #helpmeJohn
@33127 | @608312 @115913 Let's get to the bottom of this, Cedar. Please DM us; we'll get this bill sorted out. https://t.co/lH0SH5fy2m *MikeRice"
@115911 service is ass out here in Boston | @317573 We've got great coverage in the Boston area. Please send us a DM so that we can look into what may be causing this for you Lora. *JasmineS
"@115714 No service at my home & work. So far on all sides of town.Get it together, I'm pretty much paying $100 a month for a tiny camera. | @608320 Sounds like something we need to look into. Please send us a Private Message in order to further assist you. -AG https://t.co/rMApsV8PQY"
"So @116447 another day without @115714 How come my neighbors got they’re phones up an running, but no @sprintcare.... | @176886 Please check https://t.co/tQAg9Xrq9I for the latest information regarding our efforts to restore service in Puerto Rico -Team @116447"
"@sprintcare crazy amount of connectivity issues in the last 3 weeks. Such  headache | @588653 Hey! Our apologies for the inconvenience, is this issue mainly related to voice, text or data? Please send us a DM for assistance. -AL"
Dear @115911 @TMobileHelp Valycia in Augusta Ga was fantastic!!!! She provided clear & concise information w/ excellent customer service. | @250504 That's what we like to hear! Click on my 'unlimited forehead' and tell me about your experience! https://t.co/WvduHDPGwV *MichaelHarvill
My texts haven't been working right all day @115911. I called and did what they told me to do but still not working right. | @376563 OMG! I live on my phone all day. Especially my texts so I get it. Send us a DM to get to the bottom of this once and for all. *JasmineS
"Was going to add a device to my plan but the Sprint rep that “helped” was rude as hell, so I didn’t add shit @115714 | @186411 Hello Miriam! We apologize for this inconvenience. Please allow us to make this right for you. Send us a DM for further assistance. -AR https://t.co/rMApsV8PQY"
"@115714 Device activation isn't working properly. Need a better system. | @119061 Hello Paul! We understand how this can be an inconvenience for you. Please send us a Direct Message, so that we can further assist you. -DS"
@115911 has the Note 8 for $210 down payment.. While @115714 has $0 down payment. Looks like I'll probably switch to Sprint. | @608390 Thank you for your interest in joining us. Please visit this link https://t.co/tJs25qDY1h to learn more about switching to us. -JE
Got a $120 plan for 2 lines in @115911 (tax included). We have been overcharged EVERY FREAKIN' MONTH. Just save your money and get @115725 | @274310 Yikes! I'm all about billing transparency so I get how important this is. DM us so we can take a look and get this right for you. *WhitneyJ
I’m really bout 2 jump ship from @115911 that’s how pissed I am right now @115913 | @187841 @115913 Your business is important to us and we're here for you. Let's meet back in DM to ensure that you're taken care of. *MattLegleiter
"Yeah....1% or not, two bars is not acceptable, @115714 https://t.co/ybD9pKFgk2 | @608406 This is most concerning! We're here to help. Would you be so kind as to follow us and send a DM so that we can look into this for you. - RA"
"@115911 @TMobileHelp I want to upgrade to the 8 why can't we upgrade with the SE it came out after the 6? | @391292 Hi there, Nahendra! Let's see what we can do to get you a deal on that awesome new iPhone 8. DM me here: https://t.co/HuQi0EoCEV. *JasonBurr"
"@115911 @TMobileHelp and no I'm not gonna chat with you this time. You've grown so big that you no longer care about losing customers. | @305442 I know you don't want to chat, but I wanted to reiterate that we're here to help! Were only a DM away if you change your mind *SpencerKalata"
What do I do? RT @115913: @608421 @115911 Want tickets to tomorrow's @117118 game?? I have (cont) https://t.co/MoJDBrguH4 | @608421 @115913 Hey Armando! Send a DM my way and we'll get the details necessary for your awesome prize! https://t.co/lH0SH5fy2m *MikeRice
"Why is yalls network sucking ass rn @115714 | @608425 Your tweet really concerns us. What issues are you currently experiencing with your service? Send us a DM, so that we can assist you. -KW"
@115911 @608429 Someone blocked my phone IMEI and TMobile won't help me out even tho they know it's fraud!!!!!!! | @608428 Oh no - we're here to help! Send us a DM and we'll take a closer look at this for you today! *AlexKimbrell https://t.co/GefRnVHVqu
"@TMobileHelp can I get a pixel 2, come and add a line for the promo, and then remove one of my other lines? already a customer. | @608446 Hey, Mike! Let's make sure you get the best deal for your account. Shoot me a DM and we'll check it out: https://t.co/HuQi0EoCEV. *JasonBurr"
"@115911 I bleed magenta, but   accuracy of coverage maps is borderline deceptive. Like somebody spilled magenta paint. | @568828 :( That's not what we like to hear, Kyle! What areas are you referring to specifically? DM us so we can look into it for you! *TerriL"
"@115911 pls US person call me.Cust sprt says I've 0 bal,keep getting collection threats in mail. I never even had srvce. didn't work. | @189398 You've reached the experts! Let's get this hammered out ASAP - send us a DM and we'll take a look! *AlexKimbrell https://t.co/GefRnVHVqu"
"I know I'm in a bad mood, but this @115911 Deeper Coverage bit is awful. | @608486 We're here for you, Steve! Please DM the details of what's going on with coverage and we'll get to work on a resolution! *ByronEdwards"
The new @115714 store in Lake Elsinore is a terrible place | @608508 Oh no! This is concerning. Not the way we'd like our customers to feel about us. Can you please send us a DM telling us what happened. - RA
"@115911 @115913 anyway to improve this signal and speed in #boston mean I am in cell phone lot https://t.co/c9zh1LIvAj | @189310 @115913 We want the best possible service for you, Luigi. Please DM us and we'll check out those areas! https://t.co/lH0SH5fy2m *MikeRice"
"@115913: Per my Squeaky Wheel Theory, I just ended a call with a T-Mob rep trying to fix my new phone because the BG noise was terrible! | @349885 @115913 We hear your feedback and we want to take great care of you. Please DM us and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"12 hours still can't get a clear answer to why my digits isn't working I wonder if thats a record for @TMobileHelp @115911 @115913 Done | @188042 We are still working for you Eric, and we'll be with you until this is resolved. I just sent a DM your way to continue our chat. *AlexGill"
I will be so very happy when @115913 gets @115911 service together ... The've started a troubled ticket but its not the 1st time https://t.co/MF1MRVnmMW | @174120 @115913 We are committed to taking care of you. We'll be following up soon; please reach out with any updates. https://t.co/lH0SH5fy2m *MikeRice
@115913 following T-Mobile sale ass/s’ adv. 2 buy T-M ins inst. of AppleCare now asked 2 pay more than w/out insur. Not a happy customer | @608539 @115913 Let's dive into this and sort this all out. We want the best possible deal for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"I just got a line for my tablet and the data connection is super slow. It works great on wifi. What's up with that? @115913 | @608573 @115913 Let's make sure you're getting the best speeds possible, Chuy. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Haven't had internet all day. Wtf is going on @sprintcare?????? | @608588 Hi! This has really called our attention and it concerns us. Please, DM us so that we can further assist your with any inquiry. -AM https://t.co/rMApsV8PQY"
"how did my Tidal subscription expire when i had 6 months free @115714 ??? | @608592 Thank you very much for reaching out to us. We would be happy to help you, so please send us a DM for further assistance. -R.S. https://t.co/rMApsV8PQY"
Thats why im gunna cancel u guys @115714 6 years of shitty service and i still pay more than @115725 users let me know if you can hear that | @608598 Your tweet really concerns us. Please send us a PM so that we can further assist you. Just click ‘Message’ at the top of our profile. -KW
@115714 @125607 My S8+ ran out of battery and I put it to charge for 5 mins and now the screen won't turn on. What can I do? | @608608 Hi there! You would need to visit your nearest Sprint repair store. Do you know any in mind or would you like us to locate one for you? -KP
"@sprintcare I'm having trouble with my phone my data is working. It pops up with a error saying ""Mobile data connection error"" ""MIP : 67"" | @608624 Hey there! I'd be happy to look into this for you. Please send a DM let's get started. -JR"
"That is true, I’ve been with @115714 7 years https://t.co/tYt4n3VIkq | @608625 Is there something we can do for you today sir?  We definitely do NOT want you to leave Sprint.  DM Please? -MB"
@116447 @sprintcare @115714 @180843 @124218 Porting dept just told me it won't be up until November 20th!  #WTF | @320501 We will have an analyst reach out shortly. Thank you.
Literally FUCK  @115714 | @608626 This is most concerning. What happened to make you feel this way about us? -IC
"Dear @115714  I think you should change your company name to #walk or #crawl, your internet speed is mad slow. 🤦🏽‍♂️ right @15308 ? | @608635 Hi! John. We saw your tweet and called our attention. We would like to verify this issue. Please send us a DM to further assist you. -JM"
"Convinced @115714 has the worst reception. I shouldn't have to rely on wifi to do anything above ground in NYC. | @608641 Hey Phill! Let us change the way you feel about us. How long have this issue been occurring? Shoot us a DM, so we can further assist! -SM"
"8 weeks now, still can't use @115911 at home where map says excellent service, have talked to 40+ @TMobileHelp and support techs. #NoHelp https://t.co/sFcQ44OORJ | @366162 We want you to have service correctly everywhere you go lets chat so we can see what's going on  https://t.co/EHqYValTw3 *MichaelPhillips"
"The 4 employees @115714 today were the best. Each of them were helpful, genuinely nice, funny and had the best attitudes. Good experience. | @608660 Sprint strives to create excellent customer experience and we're happy to hear that it was received thanks for sharing your experience -CW"
So hey @115911 can we discuss how you're double charging? Or at least not making this transition to a multiple-line plan very economical? | @446242 Hey there. We would love to talk to you more about this! Send us a DM! *MelindaR
"@TMobileHelp @115911 i really need some help with my bill. Not happy at all | @518630 We got your communique! Help is here! Send me a DM, Bryce. :) https://t.co/dPHUAru2pc *MikeVance"
"@115913 what is going on with T-Mobile 10 years I'm about to leave tonight somebody needs to get back to me Mr legere.. | @121148 @115913 We absolutely want to take great care of you, Crystal. We're here for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp How hard is it to add a new line to an existing account, than add the new line to a new sim? Ive been on tmobs for 4 yrs now! | @582920 We want to get this fixed! Send me a DM and we can take a look together. https://t.co/xaT8QuZFeS *SidneyNorton"
"Just tested @115911. Literally standing @82748 of 1st &st paul ICT #badcelservice #opensignal #speedtest https://t.co/vPH0KpB1J9 | @362909 Please feel free to DM us when you can, and we'd be happy to assist! https://t.co/62aD1VBovp *TJJones"
"@115913 with one of your supervisors who had enough time to get on the phone | @121148 @115913 We're here for you, Crystal and we want to dive into this. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @ATT @VerizonSupport which of u can save me from sprint ? I’m tired of having no phone service. I’m looking for a single line. | @354432 Have no fear, your #MagentaFam is here! Drop us a DM so we can dive into bringing you over! 😎 https://t.co/Qz0L1xpZB7 *MikePerez"
"@115714 your customer service is horrible and IMPOSSIBLE to get to. Full of conflicting stories and promises, and I've been with since 2012. | @608695 We would like to have a better understanding of your situation. Please send us a Direct Message, so that we can further assist you. -JJ"
@TMobileHelp Can I get some help w/my inadvertently cancelled digits line please? | @608707 Absolutely!! Please send us a DM so we can get working on this right away for you!! :) https://t.co/IUIA5vQSHC *MattHargleroad
"Have been on hold with #Sprint Customer Service for almost 40 minutes. Ridiculous. | @580488 Thanks for reaching out! What's going on? Are you still on hold? Please send us a Direct Message, so that we can assist you. -S M https://t.co/rMApsV8PQY"
"Been on the phone 4 the last month with @115911 and still have no service. Going to go to @115725 2morrow since y'all willingly let us go | @608722 We're here to help, Chani, and I'm positive we can get to the bottom of it! Please DM us and we'll get started on a resolution *ByronEdwards"
"@115714 once again my phone isn't accepting or making calls. A $5 credit isn't going to cut it. | @608739 To better address this situation. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
"@115913 can you DM me please? | @297533 @115913 I'm still here for you, and just sent you a DM. I look forward to your reply. https://t.co/jYNFEXxh3c *CarmenSipes"
@115913 Just spoke to Tmo Cust Serv and was told that BC I have current unlmtd plan I need to pay $20/mo to use Apple Watch LTE? Why? | @608775 @115913 Let's make sure you're getting the best deal possible for that Apple Watch. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
I worked for @115714 for years and have been an advocate for their service. Now I'm going to tell anyone who asks to find another carrier. | @608792 Hello Evan! Please know this is not the perspective we wish our members to have. We'd love to take a look into your case. DM us! -AC
@115714 is the worst. Been on chat/phone for 2+ hrs & still cannot fix my problem that has been going on for 6 yrs & their coverage map lies | @608805 Hi Katelyn! Please know this isn't the way we want any of our members to feel. DM us since we wish to turn your experience around. -AC
"@115714 y'all got me Fuuuuccked Uuuup!! I pay for unlimited, but there is a limit!! I'm mad 😡 I… https://t.co/923O0B9VgR | @608849 This is not the type of feedback that we like too see. Please send us a Direct Message, so that we can further assist you. -MM."
"Because @115714 will tell you you’re signing up for an 18 month lease with option to upgrade after 12 but give you the box to sign a 24 mo. | @194722 This is not the kind of experience we are striving to provide. Please send us a Direct Message, so that we can further assist you. - LV."
@115714 really bought my iphone8 a week ago and it’s not working. U telling me I don’t have insurance #sprint #iPhone8 | @608874 What are the issues being experienced with your device? Have you tried returning to the point of sale for further assistance? - DW
"@115913 FIX YOUR CUSTOMER SERVICE! HOW CAN I CALL 12x AND NOT GET MY ISSUE RESOLVED! BAD SERVICE!!! | @190717 @115913 Thank you so much for your patience, Eugene. We'll be reaching out as quickly as possible to address your concerns. *MikeRice"
@115714 this is every day no matter what this is it no signal no internet lots of drop calls https://t.co/QAeljxm0Kd | @448473 Hey Carlos. The screenshots are cause for concern. How long has this been happening? Is it in multiple locations? Anyone else affected? - DW
"Aaaaaaand @115911 seems to be down... again. I'm goin' to bed.

Cc: @TMobileHelp | @306897 Hi there, Scot! I understand how important it is to have service. Send me a DM and I will be happy to help. #MagentaMan *FaisselD"
@115911 my screen is severally cracked I can barely see my screen | @608926 Oh no!!! Let's figure out what options you have available to you. DM us and we'll figure out what to do with your cracked phone. *KananiB
"I get 0 phone reception at work. You fucking blow fam @115911. Finna take me my cheap ass back to Verizon | @608979 Having strong connection is important to me, Danny! Let's take a closer look to see what's happening at your work place. Send us a DM *RickK"
"@115913  I am have unhappy with your company over the last year. There is no single person that said I will handle it. #passthebuckTM https://t.co/LTrG9eHl7a | @191235 @115913 You've come to the right place! I see you're already in DM, we will meet you back in there now. Thank you! *AshHebron"
"@115911 I went into a store to payoff a handset I. Cash and you idiot  employee took the cash and charged my card on file. | @608999 We take situations like this very seriously, DM us with the store location you were at and we'll look into this with you. *KananiB"
@115911 I'm fed up with you im told something else by your sales department and then it's something else I'm literally over it changing | @124519 Getting the right information is key. Send a DM my way and we'll make sure you have the right details for sure. *CharlesOpacki
@115911 Everytime I try to send a text to join a text program it sends me back a message saying Service access denied.whats going on | @595614 We'd love to help!  You have the option to open your DMs by following these steps: https://t.co/HwlsF8tAG7. ... https://t.co/kDS3Zp7d1C
@115913 @115911 @TMobileHelp  Why bill $0.20 a min WiFi calling countries outside USA when overseas? Should be same price Digits App!! | @609018 @115913 I don’t like surprises like that either. Find WIFI calling prices here https://t.co/Ojfk7Ef1cw  https://t.co/Et1Fu7xZtb *BarbPelotte
@115913  What do I do with 2 galaxy S7 that my mother in law gave us then reported them stolen? They weren't stolen and I can prove it. | @609023 @115913 Let's make sure we find the best solution for those phones. Send me a DM and we'll work this out. https://t.co/plE6XCdHhz *CharlesOpacki
"@115911 @115913 I hope this isn't a glimpse into the future of T-Mobile. Since it started storming here I've dropped 6 calls in 2 hours | @142417 @115913 We want to make sure your service is working the way it should. Let's take a look, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp Do I qualify for the 50% discount on the Pixel 2 XL if I sign up for a new Simply Prepaid plan? https://t.co/NWAwDpnJVM | @609045 Great question and we certainly want you to get the best deal! I will meet you back in DM! https://t.co/qF1oGJAQaV *Ashley Lingley
@117543 I live outside TMo cvrg. Bought cellspot on eBay. Turns out was someone’s unreturned return and is blklisted. Can you plz help? | @609046 @117543 Oh my! Let’s get together to see what we can do to help. DM me here to get started https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 your Magenta ""experts"" ...not so much. Sent me on a goose chase and tried to sell me vs solve my problem. | @609059 @115913 We want to make sure you get a resolution today. I want to hear more about this, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 can you please DM me, please. | @297533 @115913 We're here to make sure any concerns you have are being addressed. DM me so I can help. https://t.co/plE6XCdHhz *CharlesOpacki"
How is it possible that she's allowed to do that WITHOUT MY PERMISSION?!?? @115911 @115913 | @192247 @115913 We want make sure your plan is set up the way you want. Please send a DM our way for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
@116447 How can I get my @115714 plan corrected? Was told 24hrs to correct but that was last Thur 9/28. | @609075 @116447 Team @116447 will be more than happy to discuss your plan concerns.  Please DM your contact information. https://t.co/rMApsV8PQY
@TMobileHelp  can the new tmobile digits number you receive be used with WhatsApp or @115873 ? Will their service recognize it as a real #? | @268831 DIGITS lines are wonderful!  I would love to talk about this more.  Meet me here and we can talk https://t.co/qqiiYhZxdI *SamanthaCassidy
"I'm in the biggest city on the planet, and this is what I get.  3g service and a spinning circle. After a decade with @115714 time 2 switch https://t.co/IW9Tp7W8VI | @575879 Oh no! We'd like to look into the matter for you. Please send us a Direct Message, so we can further assist you. We're here to help. -SJ"
"@TMobileHelp the visual voicemail app isn't working on my phone. Any way you guys can help me!? | @609163 Absolutely!!  Voicemail is super important, send us a DM and we'll get this fixed in a hurry!! *JeffreyN"
"@117543 B71 support in the Pixel 2 series? Would be amazing, but specs page says no, Google CS says yes. Which is it? | @609174 The Pixel 2 is going to work like a charm on our blazing fast network. It works on the following bands: LTE bands 2, 4, and 12. *TaylorBest"
@115714 Your service is struggling | @609175 Providing reliable service to all our customers is very important. What's going on with your service? Send us a DM elaborating as such. -HS
"@115913 Love being with @115911 and the customer service. Only complaint... Some bad spots and delayed texts & vm's. | @307795 @115913 I know staying connected is essential, DM me and we'll take a look at these areas https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp I have tmobile and my roaming is off. Im on a trip in NY state and its saying AT&T 4G. Is this free? Because i’m not on roaming | @609196 Thanks for reaching out today! Usually we do not charge for domestic roaming, send us a DM and we can take a closer look! *Bert Louis"
@TMobileHelp when will there be a bogo without opening a new line | @609201 There wouldn't be incentives without something to incentivise! Click the bald head and we'll chat! https://t.co/WvduHDPGwV *MichaelHarvill
"@TMobileHelp hey team, I need help ASAP. Been working all night to get my new Apple Watch connected. Getting an error T-Mobile
Code 412-2004 | @190996 Hey, John! I see that we're already working together in DM, so I'll get back with you there now. Thanks for your patience. *JasonBurr"
"Called the company so many times about this inquire and nothing has been resolved @115911 @115913 | @193169 @115913 We'll ensure that all is well with your account, click my picture to DM me so we can dig in https://t.co/Nr93OTtXRx *TaylorBest"
@115913 @188044 No connection at the west side of Puerto Rico yet. Had two drive two hours for internet signal. | @609326 @115913 I can assure you that we're doing everything we possibly can to ensure services in RP are restored and back online. *TaylorBest
"@TMobileHelp why is Spotify and YouTube counting against my data? I thought I had binge on | @274593 Hello there, Jaz, My name is Jeanie and I will be stepping in to help you with all things T-Mobile today. So glad... https://t.co/tkfnQsfzae"
@116447 i even have the tracking number https://t.co/bjXspfSdAf | @186390 We regret to hear about your dissatisfaction. DM us your phone number so that Team @116447 may research your concerns.
"Disgusted with @115911  There LTE upgrade has made my Oneplus One no longer receive phone  calls. So there remedy for a 9 year customer is to reward me with raising my rates $70 / mo and charging me full price for the note 8 bogo. Who should I switch to? #tmobilesucks | @189612 I’m on your side here, Todd. Thank you for coming over to DM. We want you to stay part of the family. Let's continue the talks. *JeremyJ"
"Anyone else who has Sprint having issues with your phone being slow as hell and not loading..? #Sprint #seriously | @609361 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
Lady at the @115911 store was rude. #okk | @609362 We would like to get more information regarding this matter. Please send us a DM so that we may address your concern. *JasmineS
"@117735 has royally screwed me out of a 15 yr relationship with @sprintcare. 
Worst switch Ever!!
#CustomerExperience #gonewrong
#screwed | @609363 Hopefully we can win you back with our current promotions https://t.co/OLXF2ShjmN"
"@117735 has royally screwed me out of a 15 yr relationship with @sprintcare. 
Worst switch Ever!!
#CustomerExperience #gonewrong
#screwed | @609363 Oh no! We hate that we lost you as a valued Sprint customer."
.21 download speed .37 upload speed. I am loving @115714 lightning speed. Definitely worth 380 dollars a month! 😑 https://t.co/HXKpAbnuMu | @344884 I will like to look into this issue for you. Can you please send me a DM along with your nearest cross street and ZIP code. -NW
@sprintcare why is there spotty service still along the eastern seaboard? Use to have lte near my house now I'm roaming. #getitogether | @609366 Hey there! Let's  work on these coverage issues. Please send us  a DM so we can get started. -JR
@115911 I have a question about the promotion you have with save sense I'm with you do I get the $50 credit? | @323646 Hey Ryker! Send us a DM so we can take a look at your situation in detail and get you the info you need! *TerriL
"@115714 why don't I have any data in Portland Oregon ... issue started yesterday | @609403 Hey there! Let's take a look at your area coverage. Please send us a Direct Message, so that we can properly assist you. - MA https://t.co/rMApsV8PQY"
"@115911 why do I have to resign an EIP agreement that I already signed online!? Guess I won't be seeing my #LGV30 anytime soon! 😠😠😠 | @362736 We're all about you getting your hands on your future favorite device, Phil. Send us a DM and let us take a closer look for you. *JeremyJ"
@115714 your customer service is by the first customer service I have ever had to deal with.  Time to change | @609412 Quite concerning! Why do you feel this way about us? We'll like to hear from you. Send us a DM elaborating on this matter. -HS
"@115913 digit beta acct auto reverse tax inclusive switching to NetFlix On Us.. reps told to tell customers ""just buy Netflix directly""? | @193977 @115913 We want to check this out with you and ensure all is right with your account. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest"
@115911 @TMobileHelp Thx to CHRISTOPHER1240700 for being my saving grace today.Ty to his supvr also. 14yrs n counting! | @609423 We appreciate your love and support and I am so glad to hear we were able to get you taken care of! T-Force has your back! *Ashley Lingley
"Is it only me when I use Instagram, no video load with Wi-Fi or data, why? @115911 .. idk why I'm asking you lol | @238606 Hey Viktor! If it's not working on data OR WiFi, it's either the app or your device. DM us here so we can help you figure this out. *BlakeT"
thanks @115911 for the assistance but it still didn't solve my phone problems! | @189613 Oh no! I want to make sure we've done all we can to assist you. Please meet us in a Direct Message and we'll reply ASAP. *ValerieP
la señal en trujillo pa cuando @115714 | @388156 El trabajo no para. La #ZonaSprint ya está restablecida en más sectores y seguimos trabajando sin cansancio para completar la mision. - JP
"@115911 sucks man. @115714 What's up big head, how you doing? | @609459 You can save 50% on the Samsung Galaxy Note8 just by switching to Sprint. That's how we're doing. Click here https://t.co/aXXZYoP06Z. -HS"
@TMobileHelp just had my phone replaced and the “new” iPhone 6s+ sometimes isn’t placing calls. People can’t hear me talking etc. help 🙃 thx | @609467 Oh gosh! Let's make sure everyone hears you #LoudandClear! Send me a DM and I'll check things out. https://t.co/6NxKsl5RJm Thx! *JoshHenegar
"@TMobileHelp is there a fix to the S8 not receiving texts? Rebooted, factoried, still missing them. | @609473 Yikes! Let's make sure you're getting all of your texts! Send me a DM and I'll see what's up: https://t.co/6NxKsl5RJm Thanks! *JoshHenegar"
"@115714 @sprintcare you guys are the worst company and people I have encountered .. I have been trying to get my refund for months. | @609531 We don't want you to have any issues. We would be happy to assist. Please send us a DM, elaborating on this. Sprint Cares! -  CF"
@115911 please explain why the price to change my number is oh so expensive? | @609579 Changing your phone # is a one-time charge but we'd love to take a closer look at your account. DM us here w/ more info to assist *ValerieP
"@TMobileHelp Hi, how much does it cost to add 'Family Allowances' to a ONE plan with 4 lines? Don't have T-Mobile yet, so cant see online. | @171528 You can get Netflix and Family Allowances for free with #NetflixOnUs! Send us a DM for more info! :) https://t.co/vv9Jsrtwdz *AbigailRoach"
@115913 hey man I have 3 lines of T mobile One and I’ve been with t-mobile for 2 years. And I don’t qualify for Netflix.? Please Help | @177008 @115913 We want to make sure you take advantage of as many great deals as possible. DM me and I'll help out. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 hey john. Can you convert my grandfathered plan for data? Thanks. | @609595 @115913 Hey, Robert! We'd love to look into your options. Please DM us, so we can help. :) https://t.co/ZxXpYRedaq *NicholasTomchik"
@115911 @115913 is there an issue with digits? My digits line dissappeared from my account and I don't know why. | @609596 @115913 Let's make sure you have everything on your account that you need. DM me and I'll lend a hand. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 Mr. Uncarrier is it a way u could get T-Mo 2 reassess my acct early so iPhone X is on my radar without spending my rent first?🙏🏾 | @609598 @115913 Hey! Let's check into your options & pricing. DM us, so we can take care of you! https://t.co/ZxXpYRedaq *NicholasTomchik"
@TMobileHelp @115913  same issue again you fixed yesterday now broke again. John WTF this is ridiculous AGAIN ! | @289052 @115913 We want any promotions you take advantage of to go smoothly. DM me and we'll straighten this out. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913: MY 2 phones are still on T-Mobile. If U fuck with my phones the way U fucked w/ my wife’s phones, I will go 2 @ATT aswell!(3/3) | @609609 @115913 We're sad to see your wife go & hope you stay with us for many years to come! DM w/ any Q's https://t.co/PUCbqyZK4U *RachaelTansey"
"no le recomiendo @115714 a nadie!! nos ha tenido sin comunicación desde irma!!! | @609611 ¡Hola! Definitivamente estaremos encantados de asistirle.  Por favor, envíenos un mensaje directo, para que podamos ayudarle más. -GM."
My digits was just unpaired with my line according to a text message I just received? @115911 @115913 #Tmobile | @188042 @115913 That can't be right! Let's find out why and get you paired up again. DM me here https://t.co/PUCbqyZK4U *RachaelTansey
"@115714 who can I speak to about adding an international plan to my phone? | @558219 Thanks 4 reaching out. U can contact our International department at 888-226-7212 24 Hours a Day, 7 Days a Week or further assistance. -MM"
"@115913 I’m seeking legal actions for T-Mobile falsifying when I’ve returned the device, y’all gotta be stopped!! U will get my letter!! https://t.co/5pKl3jwoV8 | @609683 @115913 This is not the experience I want for you and I’m here to help. I sent a DM your way  https://t.co/Et1Fu7xZtb *BarbPelotte"
@115911 @TMobileHelp @115913 https://t.co/iJlZIblxwD | @609741 @115913 That’s not the experience we want for you. We love our loyal customers. Please DM us for help https://t.co/Et1Fu7xZtb *BarbPelotte
"@115714 no service last15min. I’ve got my company phone which is Verizon and service is fine. What a surprise https://t.co/xnHVK4sS5v | @217320 Oh no! This is concerning. We'd like to look into the matter for you. Please send us a Direct Message, so we can further assist you. -SJ"
"@115714 I have no service | @609847 Please send us a Direct Message, so that we can further assist you. -IC"
Sprint is sooooo annoyingggggggg 😤 I pay all this damn money for my internet to work when it want too🙄 I’m sickud ! @115714 FIX IT ! | @609848 We would be more than happy to assist you .Please send us a direct message to further assist you. - AP
"@sprintcare
My wife’s phone has been stuck on 3G for a few days now. Toggling airplane mode didn’t fix
Can you help? | @609850 We would love the opportunity to take a look into this. Send us a DM lets chat further. -CW"
@TMobileHelp Your My T-Mobile https://t.co/KRJGoyr4dD password security check is flawed. DM me and I'll show you. | @609852 Your security is our top priority! Send me a DM here https://t.co/gU6UH2rJT8 so we can discuss what's going on with that! *DanLawrence
@sprintcare not a personal problem this is the problem and has been https://t.co/qqKWf9t1A8 | @609366 Please allow me to look into this for you. Please send your nearest cross streets and ZIP code to further assist. -JR
"@115913 because I didn’t even use the phones! Not was that a whole month! | @291845 @115913 Hey Raven, my team and I are on standby ready to jump in and find a solution. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 I will be telling EVERYONE I know about this horrible horrible company. | @291845 @115913 Hey Raven, we'll dig into your account and figure out a solution that fits. Please message me https://t.co/Nr93OTtXRx *TaylorBest"
@115913 Any promos on the pixel 2 xl without adding a line? | @609865 @115913 This is the only deal for the Pixel right now. Keep an eye on our newsroom for upcoming promotions https://t.co/Rs7ud2PYPg *TaylorBest
@115911 @115858 my service has been lagging since the unveiling of the new iPhone. Please advise | @609891 Connectivity is important to me as well. Let's take a look into what may be causing this JR. Send us a DM for assistance. *JasmineS
"@115911 Woke up this morning to an unpleasant surprise. My #DIGITS # was canceled. Apparently my opt-in (conf# PNZY-4525-7574 , 6/13) is not valid. But why? T-Mobile support quality is legendary. Help a 15+ yr customer? @115913 | @609893 @115913 I know having that DIGITS line is essential, DM me and we'll get this checked out right away https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp what the hell is going on with service in minnesota | @609908 Hey there! Sounds like we need to take a look at things! Send me a DM & let's chat! *AlexKimbrell https://t.co/GefRnVHVqu
"@TMobileHelp If I enable kickback, does that enable it for all lines on the account? | @259800 You would have to enable it on each line. *JayMartinez"
@116447 How do I get a itemized bill I'm a disabled veteran on a fixed income I just want to pay my bill but sprint sent me to collections but cannot send me a bill | @609913 @116447 Team @116447 will be more than happy to assist you.  Please DM your contact information. https://t.co/rMApsV8PQY
@115913 @115911 sent dm to @TMobileHelp why was a line canceled when I never canceled it? Bc of you guys I can't work now https://t.co/khmz4ARJpw | @183896 @115913 @115911 We've got your DM and will respond in just a moment to make sure this is resolved.  See you there Tessana. *AdamBailey
Come on SPRINT it's time to up your game. Your coverage is terrible! #SPRINT | @609920 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"@115714 it's annoying to speak to an agent for 10-15 mins, give them your info & issues only to be transferred to someone to explain again | @609924 Oh no! This is concerning. Please send us a Direct Message, so we can further assist you. We'd like to look into the matter for you. -SJ"
"@TMobileHelp @115913 Got a text about my free digits line being cancelled? Never got an email on 5/31 to opt-in, didn't know I had to. | @609938 @115913 We want to ensure all is well with your account, DM me and we'll take a closer look https://t.co/Nr93OTtXRx *TaylorBest"
"my brother, friend, and i all have you and it wont let us update our phone. please explain @115911 | @609966 That doesn't sound right! We've got to get you the latest and greatest! Send us a DM so we can check this out for you. *WhitneyJ"
@TMobileHelp Good morning T-Force! I have a question for you... 😊 | @609971 Oh I love questions! Click on my 'unlimited forehead' and we'll chat where we've got some more room! https://t.co/E1yNNaQ8Mj *MichaelHarvill
"@115714 @134202 when will the essential phone be available in Ocean Depths in stores? | @609975 Hi! You'll have to stay tuned for our release date, Sprint & Essential r hard at work ensuring the successful launch of this gr8 device. -NL"
"@115911 Are you sure it's not Monday? Because I am pretty sure you guys have lost it today... lol | @169286 #TGIF and that means T-Force is here to help, 24/7/365!! Please send me a DM, my name is Olivia! https://t.co/9x08hmPfV9 *OliviaStewart"
"@TMobileHelp data near northwest fwy 77040 has been horrible for 2 weeks. how long does it take to put up a new tower?! | @546179 Thank you for reaching out, I would love to take a closer look into this for you. Go ahead and send me a DM! ... https://t.co/RZQoKE7FJR"
@115913 Hey man. I'm thinking of bringing my business to you from AT&T. Anything else I should consider to get me over the hump? | @609987 @115913 We'd absolutely love to have you on #TeamMagenta! Check out what we've got to offer here: https://t.co/cCRIl0Fcnu *TaylorBest
@115913 TMobile coverage at Long Beach airport is consistently atrocious. What gives? Even streaming audio cuts off to buffer https://t.co/iktfkajwse | @579465 @115913 I want the best quality service for you there. Please DM us and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp @115913 please update the tmoapp4tablets My tabe recently updated to7.1but unfortunately I still have the old dated tmoapp | @404923 @115913 I know it's essential to be up to date on your apps, DM me and we'll take a closer look https://t.co/Nr93OTtXRx *TaylorBest"
"@124218 @118159 @10  USE ANOTHER CARRIER.  DONT USE @115714 https://t.co/WMpjC9Roqq | @610038 Hi! Can u please elaborate on the issue you have been experiencing? Please send us a Direct Message, so that we can further assist you. -DS"
@115913 tried to reach out to you in hopes of getting this awful situation somewhat solved. Failed once again. This company sucks. | @291845 @115913 That’s not the experience we want for you and will continue working with you in DM https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 speeds this morning @115913 In #seattle https://t.co/IKvY2pDGho | @128153 @115913 DM me and we'll get this checked out right away, Josh. We want only the best for you https://t.co/JCUBIfpaYn *TaylorBest"
"@116447 Thanks for your immediate response I think we'll get this resolved finnally | @609913 Please give me a call if you do not received the overnight invoices no later that Tuesday October 10, 2017.   Enjoy the rest of your day. https://t.co/rMApsV8PQY"
"@TMobileHelp 👋 I have a sim I bought in July (prepaid) Where can I see if it’s still active and what options I have for refills? | @169171 Hello, Linn, this is Riley with T-Force here to be your magenta hero. I know how important it is to be able to ta... https://t.co/agsLFWJIdU"
"@TMobileHelp 👋 I have a sim I bought in July (prepaid) Where can I see if it’s still active and what options I have for refills? | @169171 Do you use My T-Mobile? To set up Auto Refill, log in to My T-Mobile, choose an amount and a date, and we’ll refi... https://t.co/agsLFWJIdU"
"@TMobileHelp 😡 You cancelled my virtual Digits line - that I secured in May! WTF? Already called suppt. But, why did this happen? | @193663 Ouch! Sounds like you need a Magenta Superhero here to save the day! Shoot me a DM, I'm your guy ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
"Seriously @115714 needs to step their network up cause I forever have shitty signal at work!!! | @610122 We are saddened to hear that u are still experiencing service issues. Please send us a Direct Message, so that we can further assist u. -DS"
"@TMobileHelp in midtown Manhattan on a Friday afternoon 34th Street Javits Center. Why I’m I constantly encountering poor cellular service? https://t.co/Xijfewhpql | @610182 We would love to chat to get to the bottom of this! Send us a DM, and we can get started! https://t.co/fl14BcaDgC *ErickiaLaChance"
I hate @115714 so much. How is it gonna take 2 weeks to get my new iPhone. When every other store has them 🖕 | @610197 Hi! We're excited about the new iPhones just as u! These devices are in high demand but u can keep updated on https://t.co/RDgqxv7W9w. -NL
So a few weeks ago I bought a new phone and updated my plan with @115911 under a promotion that offered a mail in rebate | @293852 I would be asking the same questions as you are. Let us take a closer look for you. Send us a DM and we can talk more. *JeremyJ
"@TMobileHelp when will the V30 be on display in stores? I wanna see it in person. | @176410 Let's get you up close and personal with the new V30, before you decide! DM us, we'll check it! https://t.co/9x08hmPfV9 *OliviaStewart"
"I am currently with tmobile, looking to switch. What can you do for me? 
@115714 | @176262 Robert, I can only provide you with your best possible option! Visit https://t.co/FBpfbZOd9C & https://t.co/teNGaHePQE 4 such. Sprint. -MM"
"I don’t get it 😔 https://t.co/CjtE8Wj7Bg | @610277 Hey Jocelyn. Everything seems to be in order but we'd be happy to go over it with you and answer all your billing inquiries, DM us. *JoanO"
"@TMobileHelp Im getting LOTS of calls listed as ""wireless caller"" and ""scam likely"" lately... How can I just block those calls so they don't come through to me? | @610284 Those calls are never fun, but we've got some options for you! Click my pic, we'll go over options: https://t.co/VuobRjHqhV *TracieBrazie"
"@TMobileHelp to the rescue.  Turned a really negative experience into a positive one.  This is who you do customer service! | @275388 Thank you for reaching out to us! I am glad you had a good experience! 
If you have further questions, Follow us, and send us a DM!! *CodyH"
@sprintcare I have to spend at least 45 mn on the phone. Cannot wait till my contract is over. | @610287 Good afternoon.  Please send us a Direct Message with more information and I can check into this.  Thank you in advance. -Felicia R
"i hate you @115714 | @610288 Hey, this type of feedback is very concerning to us. Shoot me a DM letting us know what makes you feel this way. We are here to help. -IB"
"Thank you @115714 for fixing the towers. My internet is back on speed ! | @174748 Great! We're glad your service is up and running. Customer satisfaction is our number one priority, thank you for choosing Sprint. -AB"
"Wondering why @115911 cancelled my Digits Beta for Life line, didn't authorize that. @117540 @116154 https://t.co/rRwUPqr4H6 | @121672 Hey William, we see your DM and will be replying momentarily. I appreciate your patience and look forward to working with you *TaylorBest"
"@115913 Just renewed my contract with @115725 but thinking of cancelling contract and moving over. Can @115911 help with cost assoc? | @610350 @115913 We'd absolutely love to have you, Jimmy. Check out our reimbursement program here https://t.co/D6OSuU463B *TaylorBest"
"New pay period, same terrible restricted service from @115714 someone please shoot me and save me from this company | @610378 Hi Krystle! Can you please send us a DM with details about your concern so that we can take a look at your concern? -BJ https://t.co/rMApsV8PQY"
"@186390 @115714  You're lost in a sea of nothingness not only does the warehouse not exist. neither does customer service#Hatingit | @610383 Oh…that’s so not cool…let me check it out for you! Shoot us a DM. Please send us a Direct Message, so that we can further assist you. -AH https://t.co/rMApsV8PQY"
@115913. 1 of the worst customer srvce experiences switching 2 T-Mobile from Sprint. T-Mobile promises were not followed through. By TM | @610390 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
@115714 Again they try to sneak in the subsidies phone charge every month. cannot wait till contract is over. | @610287 We would like to look into this matter for you.  Please send us a Direct Message so we can further assist.  Thank you. -Felicia R
"@TMobileHelp My DIGITS line disappeared. I opted in after the beta and it was approved. Please help. Thanks! | @610392 Good morning, Eric! You've come to the right place. We'll have that fixed up for you in a flash. DM me: https://t.co/HuQi0EoCEV. *JasonBurr"
"Just had the most amazing customer service experience on the phone @TMobileHelp | @183568 Grrreat! We absolutely love hearing that, it never gets old! Thank you so much for positive feed back. It warms our hearts ♡ *NicholasKale"
"@TMobileHelp Do I need to return everything with the phone when I JOD to a different one or do I just return the phone? | @135975 Generally, we only need the phone itself. I'm only a DM away if you have any questions though! https://t.co/bwHAQCkoRc *DuncanWorks"
@115714 @sprintcare Ive been on the phone for literally 5 hours transferred 8 times only to repeat myself 8 times. Horrible customer service | @610452 This is not the kind of feedback we like to hear. Was the issue resolved? -JR
"@115714 You guys are still so bad, there's just no escaping you. Never do business with Sprint. It's like Hotel California. | @127812 Hi there! This really concern us. We'd be happy to assist you, just tell us how we can be of help. Send us a DM to further assist you. -L.D. https://t.co/rMApsV8PQY"
"@115913 My wife is on her second iPhone 7 plus and is still having problems with it. Can you help us with this? | @610491 @115913 Let's dive in and explore all our options, Tyler. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
ITS BEEN 24 HOURS AND I HAVEN'T GOTTEN AN EMAIL SO I CAN UNLOCK MY IPHONE. UNLOCK MY MF PHONE....please. NOW. @TMobileHelp | @610494 Send me a DM and let's take a closer look into the unlock! https://t.co/izQCWNdYgX *NickSuzuki
@TMobileHelp 5 months and STILL haven't received my @117159 promotion! @115911 cust. Care rep JUST told me he couldn't help! Wow. | @550804 Oh no! Let's take a look at this. Do you mind meeting me in DM? https://t.co/DMr1doG7OR *JulissaBadillo
@TMobileHelp I'm trying to find all the terms and conditions for the Pixel 2 offer on your website and I'm running into trouble | @285062 I got your back! Shoot me a DM and we will get you what you need! :) https://t.co/jjKemKyHlV *AlexisGovea
"And now @115714 wants to charge me double the bill because their autopay system messed up? Lmao done. | @610508 Hi there! This has caught our attention, we'd be glad to take a look at this matter. Please DM us, in order to further assist you. -L.D. https://t.co/rMApsV8PQY"
It seems like we are starting to have more dead zones with @115911 @115913 😩 | @155237 @115913 We want you to be able to fully utilize your service. Send a DM my way and we'll check it out https://t.co/Nr93OTtXRx *TaylorBest
"@TMobileHelp why is the TMO store unable to make changes and says I can only call 61? | @169198 We are super eager to find out... Please DM me, I'll figure out the details to this mystery... https://t.co/9x08hmPfV9 *OliviaStewart"
"@115714 um, someone calling from 1-800-777-4681 claims to be from Sprint saying I'm approved to add a line and I think it's weird that you guys would call for that, sooo... here we are. | @610575 That's our Telesales Department's phone number. -KA"
"@115911 is gonna make me switch carriers.. someone fix my bill before I switch !!!!!! | @532581 I hear you and I know it's important to have a consistent, accurate bill. DM us here so we can look into it with you. *BlakeT"
"@sprintcare lies about svc, lies about fees, lies about startup cost, lies about fixing issues. Don’t switch to the liar @115714 | @177117 We would like to able to help resolve whatever issues you may be having. We'll need you to follow and send us a DM for us to do so. - MJ"
"If you are with #sprint and are eligible for an upgrade or have the ""iPhone for life plan,"" the iPhone X will be around $41/month | @603918 The pre-orders for the iPhone X start on October 27th! Bet you are as exited as we are! Check out more: https://t.co/4ZMNSSFGc4 -MH"
"If you are with #sprint and are eligible for an upgrade or have the ""iPhone for life plan,"" the iPhone X will be around $41/month | @603918 Stay tuned since we will be providing updates as the pre order date comes. We've got great deals in the works, more to come soon! -MH"
"@115911 you suck what's with your towers in #RoadAtlanta connectivity down the pits😤@199588 | @610668 Aw man! Ed, I want your connection to be as fast as those #LeMans cars around #RoadAtlanta. DM us here so we can look into it. *BlakeT"
"@115714 these speeds are absolutely embarrassing! https://t.co/SzRKiNMAfY | @610688 Hey Terry. Thank you for reaching out, I'll be happy to take a look into this for you. Please send us a DM for further assistance. - NN"
"@115714 this is what I get when I try your app to find a way to complain to you about my sucky service. Only able to post this because wifi. https://t.co/PPlNiu8Z3Z | @610692 We would like to have a better understanding of your situation. Please send us a Direct Message, so that we can further assist you. -JJ"
"I can't even begin to explain how GARBAGE your signal is @115714 | @610696 Hi there! This is not good to read. What seems to be the issue? Please send us a Direct Message, so that we can further assist you. - YM -. https://t.co/rMApsV8PQY"
"I can't even begin to explain how GARBAGE your signal is @115714 | @610696 Hi there! This is not good to read. What seems to be the issue? Please send us a Direct Message, so that we can further assist you. - YM -."
@115714 how you gunna text me saying you're going to reduce my data speed when I got UNLIMITED !! Y'all just lost a customer | @610703 That's no the way we want you to feel. Please visit: https://t.co/GNW6J9bkSh to learn more about our Quality of Service practice. LM -.
"@115714 about to lose an almost 20yr long customer and doesn’t even care | @209853 Hi there! We'd hate to lose one of our valued customers. Please send us a DM with more details, so that we can further assist you. -DS"
"Just had the WORST experience at the Arlington Sprint Store. Incompetent staff & lackluster management. Spent 3hrs to swap a phone. @115714 | @610725 We understand how frustrating and inconvenient that can be. Please send us a Direct Message, so that we can further assist you. -AT"
"@115913 T-Mobile wouldn’t bump up my preferred pricing option (June2018)to allow me to get my wife and I a new phone. Mind helping out so I don’t have to join ATT? | @610734 @115913 Let's dive in and explore all our options, Adrian. We're here for you; please DM us to start. https://t.co/lH0SH5fy2m *MikeRice"
"Why do you have the worst cell phone service? It’s 2017! Get with it! @115714 | @610738 Hi there, this is not the type of feedback we like to hear from our valued customers. Please send us a DM for further assistance. - NN"
@115913 is T-Mobile going to be carrying the pixel 2? | @610751 @115913 We aren't going to carry the Pixel 2 but check out this awesome offer to BYOD. https://t.co/ZpUYFrAEQJ. https://t.co/lH0SH5fy2m *MikeRice
"Bye @115714 @sprintcare @116447 @610780 hasta alguna nueva oportunidad, si mejoran la calidad en servicio,cuidado del cliente | @610779 Soy del equipo de @116447 y estoy para ayudar. Síganos y mandenos un mensaje privado para poder obtener mas información. Gracias. https://t.co/hMatVY3mmI"
"Since y'all don't want to make any changes for better service , @115714 I'm going to @115725 , can you hear me now ? GOOD | @610798 Hey there! Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -SH"
How do i change from prepaid to postpaid? @TMobileHelp | @610815 Hi Gabriel! We make it super simple to switch over. Send me a DM and I can get the info you need. Thx! https://t.co/6NxKsl5RJm *JoshHenegar
"@115913 The wait times for the apple watch are insane, please help!!!!!!! | @610817 @115913 They're super popular! We're getting these devices out as quickly as possible! https://t.co/lH0SH5fy2m *MikeRice"
@115911 help why it takes longer to processes square transactions using #T-Mobile network than #at&t | @427729 Hmmm. We definitely want payment processing to be convenient for your needs. Send us a DM so we can get more details. *KeithM
"@115714 y'all got to fckn do better! hurricane ain't even hit yet & phones not working! y'all know how to text for a monthly bill tho. | @610866 We're sorry to hear that. Tell us, what kind of issues are you experiencing? Please send us a DM, so that we can further assist you. LM -. https://t.co/rMApsV8PQY"
"Wisconsin: land of no @115911 coverage. | @610873 Sarah, let's change that for you! Send us a DM and we'll be happy to work with you to get you the coverage you need. *TerriL"
"@115913 0% data service in Nashville...what’s up with that | @610881 @115913 We want the best service for you, Jody. DM us and we'll check out your location in Nashville. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 
Ur PHX crew SUCKS. We left Verizon, 4 ur great plan. Tmobile has no customer service or knowledge on the phones or in store. | @610897 @115913 We always want the best possible experience for you, Genna. Please DM us and we'll dive in here. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @115913 also you should cater to those customers that don't want to put a down payment. You're getting paid either way! | @118454 @115913 We always want to take great care of you, Blake and get you the right details. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 Factory durability tests intentionally bend new phones. Once in the hands of consumers screens are cracking at random. #GalaxyS8Plus https://t.co/o8odsLZEKy | @610905 Unbelievable! We can only imagine how disappointed you must feel. Please, refer to the Direct message. We'll like to help! #SprintCare -AJS"
@115714 been a customer for 14 yrs wth?  Hung up once we get to tech support.  iOS 11 sux and so does sprint | @610920 Hey Please provide us more details about the issue you are experiencing Follow us at @sprintcare and send us a DM for further assistance -DG
2/@115913 Samsung. Samsung says carrier must u lock.  TMO suggested 3rd party. Paid. Any suggestions to unlock? | @551955 @115913 We'll explore every option for a resolution here. Thank you for the DM; we'll respond in kind shortly. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp I'm having issues receiving text messages | @610929 We don't want you missing out on any messages, Osvaldo! I'm seeing your DM and will be meeting you back there. Thank you! *MikePerez"
"@sprintcare are there connectivity issues in Chicago? Past day or so the internet only works if I toggle airplane mode every 5 mins | @610931 Hey, is this happening at home or other locations also? Is connectivity the only issue? Please send us a DM so we can further assist you -AH"
"@115911 im trying to buy a pre owned phone through yall but its making me get all these add ons i dont need | @167949 Arabella, we all about right fitting you with only what you want! Send us a DM and we'll get this squared away for ya ;) *KittyG"
"@115714 you are the worse phone service ever 😒 Go out of buisness by now | @610967 Hey! We would really like to change the way you feel about us. Please elaborate on the issues you're experiencing, so we can assist you. -SM"
"@115911 @TMobileHelp thanks tmobile Philippines and mexico for pissing me off bad customer serivce | @336396 Yikes! Definitely not the experience we want you to have, send me a DM here https://t.co/43NmJRbdQL w/ details, please! *BrentHayashi"
"@115913 my phone broke and i need one pronto can you hook me up with free shipping pleaaaaaasseee @115911 | @167949 @115913 Let's dive in and explore all our options, Arabella. We'll respond in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Please Help me with my issue | @610985 We are popular today, but haven't forgotten about you! I'm seeing your DM and will be meeting you back there. Thank you! *MikePerez"
"@115911 @115913 I had a T-Mobile Tuesday offer I was going to redeem but I updated my app and it disappeared! | @610992 @115913 Let's get to the bottom of this, Dani. Please DM us and we'll make sure you're getting thanked. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp DM is a joke. You solve nothing there | @184741 You can always count on us to do everything we can! If you change your mind, we'll meet you there! https://t.co/GXcACu8dxr *JustinPhillips"
"@115911 why leave out loyal long term customers with your pixel 2 promotion? | @611014 Tenured customers can definitely take advantage of this promotion, Henye! Let's find a way for you to get on this deal! Send us a DM! *RickK"
"@115911 has the worst service. Why do the least expensive networks HAVE to be crappy? I'm going back to Verizon asap | @611061 Having a strong connection is important to me, Ashley! Let's take a closer look to see what's happening in your area. Send us a DM! *RickK"
Annoyed at @TMobileHelp I haven’t received my DD gift card from tmobile Tuesday’s ! | @433392 It's so important that you're getting all your SWEET T-Mobile Tuesday gifts redeemed! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb
"@115913 It's been painful trying to return a defective device to your company all day.  About to cancel over a measly $145 fix. | @611095 @115913 We truly want a resolution for you, Dennis. We're here for you and we'll meet you in DM. https://t.co/lH0SH5fy2m *MikeRice"
"@115913, receiving texts intermittently. new sim today and no luck. Tech support unhelpful, called at least 8 times. Help!! | @611108 @115913 Let's get to the bottom off this and make sure you're getting those texts. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp do you have to use digits with the series 3??? Can it just use our iPhone number?? | @455877 That Series 3 is awesome, I'd love to snag you all the facts! DM me, and we can get started! https://t.co/GXcACu8dxr *JustinPhillips"
"Yup. As soon as I get my reimbursement from #T-Mobile I’m switching phone companies again. I’ve been at work 4  hours and the whole time it said NO SERVICE. unacceptable! My friend texted me at 11 and I didn’t get it until I was OUT OF THE STORE! @115911 | @453472 Hey Noah, that's not right! We gotta make sure you are covered wherever you are. Send us a DM & we can chat to make things right. *TerriL"
"WHY excellent Performance 

LG V20 

#4gLTE 
#700mHz 
#Band12 
#Band12spectrum 

predominantly AFTER Midnight ???!

#T-Mobile 
@115911 
@TMobileHelp 
#Tmibilehelp 

download =  114 Mbps 
UPload =  15 Mbps 
PING  =   18 ms 

ELSE Junk? 

@55 result! https://t.co/6Zjqsbms7t | @268862 Woot! woot! I am super excited that you are able to fly down the #MagentaHighway with your new device :) https://t.co/b1rv6Im6uc *HolliePace"
@TMobileHelp I’m trying to use my lte on my phone but it’s saying no internet connection been force to use WiFi all day. | @611289 Let’s make sure you have all the #MagentaConnections!! Shoot us a DM and we will get right to work! https://t.co/nFCVJunANW *DonaldConstable
"@115913 when I switched to t-m I really have not gotten the service I expected, I may have to leave...#tomanyhandinthekitchennothelping | @322341 @115913 We'd hate to see you leave & want the best service for you! We'll meet you back in DM. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115913 I'm an IRL Streamer on Twitch, I'm also a TMobile Unlimited customer, I've noticed some slowdowns, can we work out something? 🤔 | @611330 @115913 Howdy! Let's make sure you're getting the best connection & service available. Please DM us! https://t.co/ZxXpYRedaq *NicholasTomchik"
@115913 @TMobileHelp said I could turn in my old phone to a store then the store turned me away. What gives? | @611359 @115913 I want to make sure you have all the details on how to handle that old device. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"A @115911 customers Check out your @115911 account you might be paying something you don't have just happen to me I don't know how long | @611409 We want to make sure 💯% on track with you, please DM, I'll get down to the bottom of this for you! https://t.co/9x08hmPfV9 *OliviaStewart"
@115913 switched from VZ to tmobile in south jersey and service and coverage is poor. No service in some areas and buildings | @611453 @115913 We want to make sure you're getting the best service possible. Please DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing
@125241 cada día qué pasó sin señal los odio más | @611482 Entendemos su decepción. Envienos un DM para informarle de algunas medidas que Sprint implementa para mitigar los inconvenientes. CA
"@115913 I'm about to transfer to NS Guantanamo Bay where T-Mobile is the only service offered without roaming. Make me a loyal customer! | @611505 @115913 We'd love to see you on board the Magenta Squad, Joey. DM us anytime if we can help with the switch: https://t.co/cuEwtd2epS *DanKing"
"@115913 Looking to Use @115911 as my business cell service, do all your phones allow for wifi calling and text? | @222485 @115913 WiFi Calling is such an amazing function. DM us what phone you're interested in and we'll check it out: https://t.co/cuEwtd2epS *DanKing"
"@115913 ...you need to fix signal problems in Springfield, queens,NY. Since I joined TMobile 2016,only getting 1 bar | @611567 @115913 Having reliable service where you need it is key. DM us the address there so we can help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Where's my $144? Can provide account no.privately | @313362 Hey Catherine, we'd like to find out what's going on with your refund!! Please send me a DM: https://t.co/9IUH5Nit1g *AmberSellers"
"@115913 left T-Mobile after many years to save $ on AT&T but not happy. Wished I could get a comp X or S8 Active - would return today. | @376023 @115913 We'd love to have you on #TeamMagenta, DM me if you need assistance switching back https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp Note to 20-somethings: stop using exclamation points. Please. | @313362 Hey Catherine, I would like to help you this morning. Please go here: https://t.co/9IUH5Nit1g & then click the pink DM button. *AmberSellers"
"@115911 - 2nd bricked phone < 1yr, can I get a deal on an upgrade as the RMAs are 2nd rate? | @205098 We know your mobile device is your connection to the world and we want you to stay connected. Send us a PM and let's talk. *JeremyJ"
Trying to get my husband to make the switch from Verizon to @115911 but the systems are down 👎 frustrating!!!! | @307202 We don't want to stand in the way of those mobile dreams. Come on over to DM and let us check out all the options for you. *JeremyJ
"I hate sprint so as my lease up I'm leaving y'all ass @115714 | @611626 Wow this not good. Can you tell us why you are feeling this way? Please send us a Direct Message, so that we can further assist you. -SR"
@TMobileHelp hello! I need some help setting up my new Apple Watch on digis | @611684 Hey there! I would love to help you get your Apple Watch set up today. Send me a DM! https://t.co/LVOLbkh5EQ *SeanBrittain
"@TMobileHelp @115913 Network is not working today. I keep losing signal and if it works it's really slow. #NotAHappyCamper | @536508 @115913 We want to check this out and ensure your service is working awesome, Mike. Please DM us where you're at: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp aftr update on SG8 ths pst wk Facebook doesn't wrk properly. Tried evrythng 2 no avail. I run 5 pages so ths is bcmng a crisis! | @309139 We want to make sure you stay connected to those who matter most to you! Shoot me a DM here https://t.co/jAb1JkOMRy  *AngieShaw
Swear I can't wait to get rid of @115714 and it's unreliable ass network. | @611774 That's definitely not the kind of experience we want you to have. What seems to be the issue? Just DM us so that we can further assist. - RR
@115911 on hold for over 10 minutes now with you rebate line with no indication of how long it will be. Is this really TMobile???#waste | @611782 We want to be respectful of your time. Hang in there with us. If you need more assistance send us a DM and we can talk more. *JeremyJ
"@115714 I'm transferring to NS Guantanamo Bay in January. Been with you since 1998. Why are you not there? | @611505 Good afternoon, I'm Melissa here in Oklahoma City and you just now come up for us. Have all or any of your issues been resolved? -MB"
"@115911 Completely disgusted Husband's serving our country 5 exchanges on the s7 edge changing carriers kids can't talk to dad way to go!!! | @611789 Keep you and your loved ones connected is our top focus, Jessica. Come on over to DM and let us take a closer look for you. *JeremyJ"
"@115913 John how does free Netflix work on smartphone? What would I have to do & what if you are paying for Netflix. How does it work | @611792 @115913 Great question. If on a non-promo T-Mobile One family plan with taxes included, check out: https://t.co/xbZy7jK9KD to get set up. *DanKing"
@115913 Just as I called it.... No call from T-Mobile as they said they would | @194367 @115913 I see we were looking for what timezone you were requesting your call. We'll be meeting you back in DM to get the call going ASAP. *DanKing
"@115714 so what you're saying is that your trash service i pay assloads of money for isn't really ""unlimited""? Weird how that works! https://t.co/TILiw8sXpB | @611808 Sprint wants to make sure all our customers have a fair share of access to network resources. For more information, please DM us. -ML"
"@115913 - telling me they cannot do anything to give me better pricing on new phones even though i clearly qualify for the smartphone - | @314703 @115913 We want your upgrade process to go smoothly, Karez. DM us so we can check this out and help: https://t.co/cuEwtdjPOs *DanKing"
"@115913  - equality program, need new phone asap I wish you could help! | @314703 @115913 Help is here, Karez. Please click this link to send us a Direct Message to get started: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare reporting service outage again in Cleveland, Georgia. location= Asbestos Rd. And Frank Black Rd. | @611843 If you are having issues with Sprint service we are here to help. We will pinpoint this location and report to our technical support team."
@115911 all this company likes to do is lie and scam waiting 4 days now for feedback as well as a refund of $450 owed to me by tmobile | @159958 We're here for you and would love to look into what happened. I see you DM'd us on Thursday. Feel free to DM us again to chat. *BlakeT
"I switched cell service to #sprint thinking I was saving $. Little did I know that service was so bad in the US that it should be free. | @611887 Are you having service issues in multiple location? Are you having issues with data, text and voice? Are you getting any error messages? YP"
"@sprintcare all my calls are failing...why? | @611891 We apologize for the inconvenience. Allow us to assist you though this channel. Please, send us a DM so we can further assist you. - VC"
@115911 @115913 is the Google Pixel offer only for new customers and not for existing customers ? 😑 | @609389 @115913 This sweet offer is available for existing customers as well when adding a new line to your account: https://t.co/ZpUYFrAEQJ *DanKing
@TMobileHelp if I upgrade to T-Mobileone is it high speed or is it going to be like my simple choice plan slowed down to 2g speeds | @611918 ONE is perfect for those that live life in the Unlimited Lane :) Send a DM to get all the details! https://t.co/IUIA5vQSHC *MattHargleroad
"@sprintcare why does my phone not have service but my bill is paid?? Fuck is this | @611925 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
@sprintcare wtf are you!? Like what do you do?! | @611927 Hi there! Your tweet really concerns us. Can you please give us more details in a DM of what made you express like that? - JM https://t.co/rMApsV8PQY
"Tired of bad service when talking to @17609 on FaceTime. Pick up the slack @115714 | @611933 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"I got completely ripped off by @115714 who would of know an upgrade will lead to this. after being with them for 4 years I say goodbye | @203121 Hey there! We would like to help you with any inconvenience. Please, send us a DM with a brief description of your situation. - LM"
Horrible experience at TMobile. They need to up their Customer Service !! #horribleexperience @115911 | @378087 Care is the most important part of anything. Let us put the care back into your experience. Send us a DM and let's talk. *JeremyJ
@TMobileHelp thanks for the ignore. Guess I'll block you b/c longtime customers don't matter #badcelservice @115913 | @362909 @115913 We absolutely love our loyal customers. Please DM us what's going on so we can help out: https://t.co/cuEwtd2epS *DanKing
"@115911 Worst mobile co ever DO NOT sign up with them if ur considering. I HAVE TO WAIT A WEEK for insurance claim replacement phone??WTF!! | @611985 Hey Christian. I know how important it is to have a working phone, so I hear ya! DM us here so we can look into it with you. *BlakeT"
"Only @115714 can have more incompatible part numbers for SIM cards than bars in my house... | @612008 Thank you for reaching out to us. Please send us a DM, so we can address this matter and further assist you. - YD https://t.co/rMApsV8PQY"
@115911 stores are like going to the DMV.⏳⌚🕰 #waiting | @612036 We want to put you in the driver seat when it comes to your time. Hang in there with us. You can also send us a DM to chat more. *JeremyJ
@TMobileHelp how is this LTE speeds on TMo One Plus plan again? https://t.co/29uq9WLN4F | @612062 Whoa! Those are definitely not speeds you should have on the nation's fastest LTE network. DM me https://t.co/wnPk0Kpe5r. *BrittanyJones
"@sprintcare Sprint is violating the agreements of my bankruptcy claim that it is included in. Contact me. Urgent @116447 | @612063 Hi there, we need a Direct Message so we can discuss your account privately and securely. Team @116447 https://t.co/q9PTqNWkud"
"@TMobileHelp Can anyone help me unlock my wife's Note 8. She needs to use it with another SIM, due to Hurricane Maria. Bad signal. Thank you | @612070 Hey Carlos! I will be happy to unlock the Note8 for you! Send us a DM so we can get it taken care of: https://t.co/SX3pEjs26A *EdgarLopez"
"Gonna get Babe and I the #iPhone8Plus from @115911 this week. Heard good things about the service and the pricing seems reasonable. | @369573 Sounds like a good idea to me, my friend! DM us here if you've got any questions or need some help. We've got your back! *BlakeT"
"I wonder why @115714 service doesn’t all me to make phone calls and use my data like other providers? Kinda pointless to have a smartphone. | @612128 We are concerned about your message and we'll be happy to help you.Please send us a Direct Message, so that we can further assist you. - AP"
"I've had @115714 since 2011, & have only been disappointed. if this was a bf, I would've dumped him years ago #12monthstogo #damncontract. https://t.co/NbyT2fbXQM | @612139 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"@115714 one of the worst way to handle a buyout contract, 6 billing cycles have passed still waiting on the buyout payoff. | @202890 We are willing to assist you with this situation. Allow us to investigate your account. Please send us a DM for more details. - MK."
"@115911 so disappointed in your customer service will no longer refer you to my friends and business associates SHAME!! | @612149 We expect to give you the best support every time and it sounds like we fell short. Send us a DM with more info, ... https://t.co/HGjEKBYng4"
How does Tmobile kickback work? @TMobileHelp @115911 | @316564 What a great question! Can you go ahead and shoot me a DM so I can answer all the questions you have about it! ... https://t.co/vOeqmEJTvx
"@TMobileHelp no service from Ellensburg to spokane! Issues? | @612155 I'd say its certainly worth a look! Click on my ""unlimited forehead"" and we'll chat in your DMs! https://t.co/WvduHDPGwV *MichaelHarvill"
"Thanks a lot @115911 for replacing my phone with an unsafe phone that is out of warranty😊 | @612164 Yikes, your safety is always our top focus. What's going on?! Send us a DM and let's talk more about your experience. *JeremyJ"
@TMobileHelp y’all gotta change this dang noise y’all have. It’s annoying as hell | @612191 We want to make sure you're always having a great experience at the Un-Carrier! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb
"@115913 Still no magenta signal nor data in the West side of Puerto Rico, roaming with ClaroPR sucks and no data neither. | @607978 @115913 We're working as hard as we can to get everyone back online. I hope you and your loved ones are safe. Thanks for your patience. *HollyAdams"
"Why is @115714 the only phone company that doesn’t allow you to use the internet while on a phone call? | @612221 Thank you for reaching out to us. Please send us a DM, so that we can address any concern or request that you have. - YD https://t.co/rMApsV8PQY"
"Yet another broken promise from @sprintcare    Been awaiting a call back since 1:30 today | @134203 Sir, your voicemail is full preventing me from leaving a message about my call. Is there another way you wish to be reached? -SW"
@115714 u know we been together for few months now... I vowed to keep it 💯 x 💯 with y'all... How does Unlimited Data gets reduced speed because of unlimited usage? This is @115725 kinda stuff... Still love the bill tho! 🙏🏾 https://t.co/JGkgeXeJhc | @396245 This means that you MAY have your speed reduced in specific location and/or time during your day. To know more: https://t.co/nOfRD9n4EK -DP
"@115911 I had an awful experience with a store and with this company. If you are looking to lower your bill don't do it with T-Mobile. | @612252 I wish you didn’t have to go through that, Hanz. We are here for you. Come on over to DM and let us take a closer look. *JeremyJ"
"@sprintcare so in my area of Indianapolis My family has been getting terrible service. We all still have our high speed data for the month. | @223859 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"Can't send out text messages AND LTE is acting funky to the point I have to sign onto WIFI still can't send texts @sprintcare | @589896 Allow us the chance to review the service in your location. Please send us a Direct Message, so that we can further assist you. -EM"
@119511 @VerizonSupport I need to transfer 6 lines asap from TMobile. I'm not getting help from them for a new iPhone 8. @115913. Deals? | @149616 @115913 We are here to help! I see you're working with us in DM. I will meet you back in there now. Thank you. *AshHebron
"@115911 been trying 2 get my gpad rebate card for 5+ months promises keep getting broke. time for a new carrier #UncaringUncarrier | @612281 I know you are counting on getting that rebate card, and I want to help make sure you get it. Send over a DM so I can assist. *JPL"
"I should have just stayed with @115725.. I switched over to @115714 and their internet service sucks ass. | @612286 We are concerned about your message and we'll be happy to help you.Please send us a Direct Message, so that we can further assist you. - AP"
I just paid my phone bill & they already saying I used my data for the month. How sway?! The month just started! @115911 | @612304 Hey Ashley! I hear you and I know it's important to make sure your data usage reflects accurately. DM us so we can check it out. *BlakeT
@115913 It takes ALOT 4me to get this upset! Am good loyal cust 2companies I do business with.THE LEVEL OF INCOMPETENCE UNBELIEVABLE!!!😨 | @612350 @115913 You've come to the right place for help. Please send a DM my way and I'll help turn this around for you: https://t.co/c6ROkAqiws *HollyAdams
@115911 you need to hire better people I'm salty | @612351 We definitely don't want you mad at us so let us know the details of what happened by DM. We will turn this around for the better. *JPL
@115714 worse fucking phone company ever 🙄. About to go back to Verizon. You gotta pay for quality. 🤦🏾‍♀️ | @275821 This is not the type of comments we want to see. Can you tell us what happened? We'd like to help. - CE
@115714 Why do we have so many dropped calls here? We called tech support and they did a refresh but didn’t help... 😕 | @401070 Thanks so much for reaching out to us. Please send us a Direct Message so that we can further assist you. - CE
"@115911 Twitter account run by #obnoxious and #uncaring or #incompetent and #unreading ? https://t.co/w8DvVdlZZu | @204502 We want to be sure you are getting the most from your device. If you have run into issues, send us a DM and we can check it out. *JeremyJ"
I wonder if @115911 knows that every one of their calls are being dropped when trying to contact @115714 customers... | @612376 We don't want any calls being dropped! DM us so we can keep you saying 🎶 hello from the other side! 🎶 https://t.co/Qz0L1xpZB7 *MikePerez
"Just received 257 text messages spanning the last 72 hours. Keep up the great work, @115911 | @612392 We are committed to a resolution for you, Jonny. Please reply to our last DM so that we may continue addressing your concern. TY! *MikePerez"
"30 minutes on the phone with @115714 @Sprintcare trying to get help with illegal charges Sprint crammed on my account, agent hangs up on me | @612398 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"@TMobileHelp  hey my binge isn't working | @612403 Oh no! You should be able to Binge On, worry-free! Shoot me a DM and let's fix this! *SarahPearson"
"@115911 Just a thought, quit spending money on MLB commercials and invest it in more towers. | @612404 If you've got service concerns, we'll be delighted to assist Wes! Send us a DM and let us know more about your concerns. *KeithM"
@115913 after 15 years T-Mobile customer service treated me very badly they were very rude to me and that’s the thanks I get from them | @554413 @115913 15 years is a great thing and I'd love to work with you to turn this around. DM us! *AlissaFast
@115911 Not a very good first impression for someone switching from @115725...Ripped off of 25$. Second guessing this switch now for sure | @612418 We want your first impression to be the best. Let us take a closer look at your experience. Send us a DM and let's talk. *JeremyJ
"@115714 @sprintcare and its bs outsourced customer service get on my very last nerve. | @612487 We are concerned about your message and we'll be happy to help you.Please send us a Direct Message, so that we can further assist you. - AP"
@TMobileHelp Sr Citizen physically present at your store s/b offered lower Sr Citizen rate.  Been paying more since sign-on. Credit? | @612529 We would love to go over out 55+ plan with you and help you save money. Send me a DM so we can talk. https://t.co/D4NKjg57yo *SultanGardezy
@115714 you are going down. You have frustrated me and wasted my time. Your count down begins. | @612544 Hi I understand this situation is frustrating. At Sprint we put our customers first. Please elaborate on the issue so we can help. -CA
@sprintcare Do you when Sprint will get the white Essential phone color? | @168106 Hey Manuel! The launch date is still TBD. We're excited about it too. Stay tuned to our Newsroom: https://t.co/sWkQlfLFzr for updates. -KM
@115911 @TMobileHelp I just moved to Spokane and this connection is terrible... i need this fixed asap | @612611 We always want you to have the best connection possible! DM us so that we can dive into this location! https://t.co/Qz0L1xpZB7 *MikePerez
"@115911 @115913 Hopefully the rep can solve my issue. I apparently got a tablet, and the T-Mobile worker signed me up for other crap! | @310522 @115913 We're here to help make sure your account is set up correctly. DM me for assistance: https://t.co/c6ROkAqiws *HollyAdams"
"@115714 what’s up with y’all service ? My phone just says searching and I’m fed up ! | @__cevin__ Hi Cevin! We'd be glad to help you with the network issues, please send us a DM for further assistance! - FL https://t.co/rMApsV8PQY"
"@115990 @115714 As you can see @115911 doesn't want to retain my business, please DM w/offers.
3 lines, 3 tablets, unlimited data. | @205098 @115990 @115714 @115911 I'm still here to help make sure you have a phone you love! Let's continue in DM. *JessicaBrenhaug"
"@115990 @115714 As you can see @115911 doesn't want to retain my business, please DM w/offers.
3 lines, 3 tablets, unlimited data. | @205098 @205098 - Hi! Do you have 3 mobile devices lines & 3 tablet lines or do you just have 3 tablet lines? Foolow us and DM us 4 info -LG"
@115714 isn’t doing anything 4 those affected by Maria in St. Croix! My Fam was told pay your bill?!?? They switched 2 @ATT. 🖕🏽#Sprint | @612663 Hello there! This is not the way we want you to feel about us. Could you please give us a follow and send us a DM with more details? -MK
Don’t get @115714 as they won’t help if you have a problem terrible customer service | @612667 Hey! This concerns us and we'd like to help! Please give us a DM for us to further assist you and improve your experience with Sprint! - FL https://t.co/rMApsV8PQY
"Bruh @115725 how why tf your signal always dropping or going to 3G? Ffs @att @115911 @115714 yall at least got service in Raleigh? 🤔 | @612671 Hello there! For more details about our coverage feel free to check: https://t.co/sdhRNIR75K If anything else, let us know! - FL"
"Thanks @115911 for making this the worst damn weekend ever with you horrible, rude, and inappropriate outsourced customer service!! #pissed | @612682 We want you to have the best experience with us, Acacia. Send us a DM and let us know what happened. We're here for you. *RickK"
"20 years with @115714 and I can’t even text cuz my service is so bad. | @612777 Your tweet caught our attention. Allow us the chance to take a look into it. Please, send us a DM in order to further assist. - KF"
"I’ve been with @115911 for 10 years but no roaming upgrade for travelers and a horrible customer service call...might be time to move to @ATT 😢 | @461731 Hey Monica, we love taking care of our customers. DM us, tell us what we can do to help keep you a happy member of our family. *JoanO"
"Little or no data for over 3 weeks. Sometimes even calls and texting is blocked. My bill still over $300 though. Get it together @115714 | @612826 Hi there! That comment really concern us. Please follow us at @sprintcare and send us Direct Message, so we can further assist you. -DG"
"@115911 logic: phone covered under warranty, don't notify you when replacement phone comes in, oops, phone's out of warranty now?! | @612827 Hey Woody! We want to assist you as much as possible and make sure you've got a fully functional device. DM us so we can review. *KeithM"
@115911 ur customer service sucks want 2 charge 2 pay your bill on the phone $8. Ask questions about text & y’all can’t even answer those! | @453617 Hey there! We're here for you and would love to take care of anything you need and answer your questions. DM us here so we can help. *BlakeT
Hello @115714 - I switched my service over to you about six wks ago & got a @1647 #S8. Is it to late to switch to @115858 #iPhone8? | @612830 Hey John. Unfortunately  6 months is too long to make this switch happen. DM us if you need more assistance please. Thank you. A L
I hate @115714 so much it doesn’t make any sense. | @229556 Hello there! That's not the type of experience that we want you to have. Please inform us what makes you think like this about us. -AR
"@115911 went to the store in the Woodlands Mall. Nobody greeted us, nobody smiled,I waited for 45 minutes and NOBODY came 2 help. #pathetic | @612838 Shafaq, we are all about quality customer care and want you to get the best all the time. DM us so we can work with your feedback. *KeithM"
"Y’all ain’t shit @115911 | @612874 Oh gosh, what's making you say that? DM us here to chat about this. We want your experience with us to be nothing but great! *ValerieP"
What I get... @TMobileHelp https://t.co/A6yNcW2Sij | @195088 I can definitely check that out! Send me a DM when you are ready to get started! https://t.co/zXrDYDCnIa *Bridget... https://t.co/ZYuIDaPKKO
"You guys rock! Really appreciate the help. Industry best customer service! @TMobileHelp | @612898 It's always our pleasure to assist, CJ! Customers always come first. Reach out any time. We're here for you 24/7. #StayMagenta *JasonBurr"
"@TMobileHelp Are you wanting to charge me to block a specific number from messaging/calling me? | @612912 Thank you for reaching out to us in #TForceLand with such a great question, Please DM us and we can look into the for you. *TeriO’Shaunnessy"
"Once again, inconsistent service with different pricings for the same products from @115911. Agents are poorly trained re:pricing/promotion | @178125 We only want to get it right for you, when it comes to your mobile needs, Lucas. Let's continue finding a solution in DM. *JeremyJ"
@TMobileHelp i use yall n already pay 4 Netflix but now see its offered to your customers. How do I go about getting the free one? https://t.co/7NRx8D5Vm2 | @612914 I’m glad to see you’re as excited about free Netflix as I am! I'll get you the deets! Shoot me a DM! https://t.co/jjKemKyHlV *AlexisGovea
"I’ve learned 1 thing about @115911 & @4765 – they don’t mix. What’s worse is the false full bars I get yet SLOW service. #fail | @612915 We understand how important it is to have reliable service when having fun, Damian! DM us so we can look into this for you! *MelindaR"
#sprint customer service has no clue 👎🏽 | @612957 Hi! This is not good to hear. We don't want you to feel this way. How can we assist you? Please send us a DM for further assistance. -JM
"So in Telluride, CO we have 2 @TMobileHelp iPhones that have zero service, but my @VerizonSupport support iPad Pro? Full bars! Sad T-Mobile. | @339956 Yikes! Sounds like you need a signal superhero here to save the day! Shoot me a DM, I'm your guy! https://t.co/oIBK3mlmoz *DannyHarvey"
@115911 why has ur service been so bad lately????? | @612983 Top notch service is what we're all about! Let's dive in and figure out what's going on. DM us with location & experience details. *KeithM
Hi @115911 your Android app is the slowest thing I have ever used. I can login/pay my bill in chrome while the app tries to load my bill. | @612986 I want to make sure you're able to pay your bill! You can pay online or DM us here and we'll take a closer look at the app! *ValerieP
"@115913 Love paying well over $200 a month for this ☹☹ https://t.co/L6McTvpcfO | @612992 @115913 We want you to have the best service available Michael, DM me and we'll take a look at your area https://t.co/Nr93OTtXRx *TaylorBest"
@115911 $150 credit for a $400 scam on people who can't afford it. What bollocks | @212181 We would be glad to discuss your concerns and make sure we get things straightened out. Send us a DM and we can talk account specifics. *JPL
"Please explain how this happens on a UNLIMITED PLAN @115714 @sprintcare run me my GIGS https://t.co/dVZsxaFWT2 | @613001 Hi there we would be more than happy look into this for you .Please send us a Direct Message, so that we can further assist you. - AP"
"Thank you @115714 for charging me $20 for something I never wanted nor asked for then telling me it’s a valid charge from their perspective | @484963 Thank you for contacting us. We don't want you to feel in this way. let us help you out. Please, send us a DM so that we can assist you. -JD"
@115913 Change your policies to allow refunds on your scams. | @212181 @115913 Hey! We'd love to check this out and get to the bottom of it. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
".@115714 @sprintcare are probably the worst people to help you out with any problem, I need to go back to verizion | @613042 Hi there! We are sorry, we would hate to see you go, please send us a DM in order to turn things around and further assist you. - LP https://t.co/rMApsV8PQY"
"So right now I'm SOL without a phone because @115817 and @115714 @sprintcare fucked up. THIS* close to cancelling my lines atm | @613054 Hello. Thank you for tweeting. We'd like to further look into this concern. Please, DM us to do so. - GS https://t.co/rMApsV8PQY"
@116447 I've spent 20 hours the past week on the phone with your staff and no one will help me. Im disgusted to be with sprint | @329955 This is definitely not the kind of feedback we like to hear. Please send a DM with more info regarding your concerns. -Team @116447
"Love how I tell @115714 I’m having problems with my phone and they won’t fix it. Thanks for nothing | @230696 We apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist you. - VC https://t.co/rMApsV8PQY"
Hey @115911 nice try on trying to scam me saying that I dropped my phone in the water when I NEVER DID switching lines | @359865 I definitely get how you're feeling if your device has water damage. Please send a DM and we can figure out what ... https://t.co/2HlaRlAIeU
"@117159 @115714 @sprintcare so if my s8+ is water resistant how did rain water damage my phone? It's suppose  able 5 ft of water | @613095 Thanks for writing to us. Please send us a DM, so that we can further assist you and provide more details. -RC https://t.co/rMApsV8PQY"
"So, add that to the list of lies from @115714 reps. https://t.co/lZzVEflXdS | @152471 I can have you rep give you a call. Most credits are not posted to the account until the device has been put back in the warehouse"
Hey @115911 you have better service than @117735 ? How fast can you get me an apple watch? @ATT likes to cancel order. #newcustomer. | @613103 @115911 @117735 @ATT DM us and we can get your order set up today! You can also check out coverage in your area here https://t.co/Nes5z2YpFF
"@115913 Is the cellphone reception working in Napa, Sonoma, Santa Rosa areas ? people were having issues with other carriers | @613122 @115913 I'd love to check on coverage for you. Can you please DM me so we can investigate? https://t.co/c6ROkAqiws *HollyAdams"
"@115913 Been loyal to @115911 since it was VoiceStream, but my bill has been wrong every month since November. Can you help? | @613131 @115913 Hi! We're here for you and we'd love to help! An accurate bill is super important! DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 your website sucks! Trying to switch from at&t but your site won't load!! Oh well! | @613134 Hey Fernando! Have you tried using a different browser or clearing your cache and cookies? Send us a DM for any assistance. *ChanneyT
"I think I'll switch to at&t as soon as possible bcuz @115911  doesn't give a shit abt current customers and is more expensive for less | @214024 We care about you, Olivia. We want you to have the perfect plan with the best bill! Send me a DM and we'll look at your options! *ChaseTC"
Little disappointing we pay almost 200$ for two phones through @115911 and we don’t qualify for the Netflix plan... @TMobileHelp | @613138 Oh man! Lets see what we can do you get you that Netflix On Us! DM me and I'll be happy to make that happen for you! *BruceBerg
"Not so great coverage, frequent billing issues, sub-par customer service all describe @TMobileHelp. Maybe we should go back to @115990. https://t.co/DVhh4sFukq | @371295 We're here for you and I'm positive we can help :) If you're willing to work with us, please DM https://t.co/PqgHENiX1V *ByronEdwards"
@115913 Can @115911 & @125607 work together to fix the missing texts issue that's popped up on the S8? Don't let me down now :) | @362025 @115913 Hey! We'd love to check out what's happening out there. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
Why is my coverage soooo bad @115714? 🙄🙄🙄🙄 | @477766 Thank U for reaching out to us.I do know how important it is to have service.Plz send me a DM along with your cross street and ZIP code. -NW
Switched to @115911 and now @115725 is denying me the final bill but expect me to pay it off🖕📵 Stay as far away as possible from them. | @193875 That is awful! Can you message us so we can go over options for you to get that bill from them? https://t.co/IUIA5vQSHC *MattHargleroad
Shout out to @TMobileHelp for helping me get a new #iPhone8 with $0 DOWN! Stoked to get it in the mail 🙏 #Blessed #Uncarrier #WeWontStop | @325021 Woohoo! We're super excited to get that out to you - thanks for being such an awesome part of our #MagentaFamily! <3 *DanielleGibbs
@116447 Today my @115714 phone change from “No Service” to 1X. Maybe in another 2 weeks I’ll be able to place a phone call. | @176886 Hey Axel! We're sorry to hear your having problems with the network. Team @116447 is still working on the towers in your area.
@116447 Ive been with @115714 longer than you. 01/99! Misinformation by reps blatant omissions is why we’re breaking up. #Time2port | @176695 Hey Trish! Team @116447 can look at your account to help. Please send us a DM with your contact information and best time to call.
"@TMobileHelp Outstanding customer service. Problem solving is job 1 and is done by top notch professionals! Love T-Mobile! | @613237 Much #MagentaLove right back at you! We LOVE to hear this, and we'll continue to provide the world class service you deserve! *AustinWebb"
"@115714 slowing my phone down isn't going to make me pay my phone bill any faster. | @613243 Hi David. Seems like you're having slow data issues, Right? Please send us a Direct Message, so that we can assist you with this. -S M"
Would you look at that @115911 gave me some bars so I could call @126452 to let them know i #StandWithJemele https://t.co/uCenh4augL | @189225 Thanks for the shoutout! Did you need help with anything? If so check out my profile and shoot us a DM! https://t.co/q8EkgwognZ *ChrisTarbox
"@TMobileHelp 2 of 5 lines not working for two days now. That's really BAD! 2nd time in 2 months. | @613277 It's CRUCIAL that ALL your lines are working, and you came to the right place! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb"
"Son.. @115911 is so terrible like my snap videos keep freezing every .2 sec. @115990 where you at sway? | @613283 Hey Meshack, it's crucial to be able to view those snaps. Send us a DM & we'll see what we need to do to get it working smoothly! *ChanneyT"
@115913 look at those blazing fast LTE speeds! Ohhh wait :?) https://t.co/GW0LoYFhnP | @613308 @115913 Hey! Those aren't the speeds I want for you at all! DM us so we can take a closer look. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp Ever since last week's app update on Android, I can't sign into the T-Mobile Tuesday app. ""You're not on T-Mobile"" message. | @613312 It's CRUCIAL that you're getting this T-Mobile Tuesday access, especially for tomorrow! DM me here: https://t.co/EoqAVShpFT *AustinWebb"
"Somebody should beg @115911 for me o! This network is horrible, don’t know who told them T-Mobile one was a good idea | @613332 Hey there. This is definitely not what we like to hear! Let's make sure we can keep you connected. Send us a DM and we'll chat! *ErikS"
My co-worker just had a problem with them today too! https://t.co/IkQKnFyPxx | @613333 This doesn't sound at all! Please have her reach out to us. -JC
@115714 got me fucked up first the service barely works now all of a sudden I'm being charged for shit I don't know about | @179316 Hey there can you please send us a DM and clarify on the charges that you are letting us know about for further assistance? -TC
"@115714 I NEED A BETTER PHONE... SERVICE.. HELL, I NEED COMPENSATION | @613334 We are sorry to hear this. Please follow us @Sprintcare and send us a Direct Message, so that we can further assist you. -DM"
"@115714 #SprintCorporateExecutives that is because you just don't get where to put your towers 
https://t.co/98uePYwCAu 
You have to listen | @509016 Hey, are you having service issues? DM us for further assistance. - NA"
@TMobileHelp I don’t know what to say. You definitely rocked my day 😤🤢😡. That is not customer service at is best! Sorry! | @211286 Let's turn your experience around. T-Force is here to the rescue!!! Please meet us back in DM so we can continue ... https://t.co/5rf5eX5x0i
"I'm in a straight-up abusive relationship with @115911. @115725 is looking real sexy, right now. | @613365 Whoa, Brandon what's going on? We definitely want to make sure things get straightened out. Shoot us a DM with what we can do to help. *JPL"
"@115911 @115913 Questioning my bill, ur ""csr"" can't tell me about charges for ""security"" reasons. #scam | @247850 @115913 You should have all the details about your bill. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@115714 why does my iPhone 7 Plus keep doing this https://t.co/JZatZBDDO2 | @296016 Hi there! Thanks 4 reaching out. We'd like 2 look into this 4 u. Please send us a Direct Message, so that we can further assist you. - RA"
"No matter what I do, uploading photos to @118190 over @115714 usually results in fails. | @152471 Please send us a DM if you have a network concern that you would like us to review."
"Really struggling with @115714 customer service. If you make me go to a corporate store to return a phone can't you see you have it ? | @613696 Hello there! We would like to help regarding this matter. Please, give us a follow and send us a DM for further assistance. -MK"
"@115714 are you serious right now? You can't manage a three way call on Sprint? | @487948 Hello there! Yes, you can. Are you experiencing any issues doing so? Please let us know. LM -."
"@115911 my tuesday app is not working, I can't click on anything 😭 | @118123 Hmmm that's strange! Could  you Dm us more info so we can check it out? *ElleA"
"@115913 Guessing the Pixel 2 cashback doesn't apply to existing customers that don't want to add a new line? :( | @613707 @115913 Hello! The Pixel 2 promotion, does require a new line added to an existing account or a new activation. Thank you! *AlissaFast"
@115911 you may need to contact @115858 or @369222 to figure out how to help up your customers. https://t.co/bNb7LRRVOH | @174555 Hello Jann. Keeping our customers connected & safe is our top priority. Send me a DM so I can further help  https://t.co/dzjAJQ2bkx *SoRaYi
"@115714  when are you getting phone service back up in Eureka, CA? @19642 My phone service is deader than my hope for humanity crap | @613713 Hey there. We do apologize for the inconvenience that you're currently experiencing. Let's look into this for you. Please DM us. -KT"
"@115714 my internet service has been EXTREMELY slow for the passed week .... | @613730 Hi! We'd definitely like to take a look into this, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@sprintcare hi, help me! | @613748 Joshua Pierce - Hi there! We'd be more than glad to help you out with any issue you may be having. Please, send us a DM with details. -IG https://t.co/rMApsV8PQY"
"@TMobileHelp I redeemed the $2 MLP on the TMoTues app but don't have access to the code. Can I PM you my cell number for a code resend? Thx! | @613759 Hi there, Joe! Great to hear you are getting the T-Mobile Tuesdays offer! Hit me a DM and I'll sprinkle some #MagentaDust on this. *FaisselD"
"Take your $$$ elsewhere, @115911 doesn’t care about their paying customers. I promise you. Keep an eye out for the blog coming soon. #TMo | @215463 Breaks my heart to hear you say this. Let's work in the DMs to find a solution to improve your service. https://t.co/sBIVWmm6X2 *EddieGough"
@TMobileHelp - awesome customer experience! Thanks for going over and above! | @613827 We love making every interaction top notch for our amazing #MagentaFamily. Thank you for being you! *AshleeCooper
"@115911 how do we play for T-Mobile Tuesdays? New format is confusing😐😐 | @613860 Hey Matthew! You no longer have to play the game to get to your free stuff. From time to time, you’ll still see t... https://t.co/hZjiMCg1yF"
man! If @115911 was offering 50% off #Pixel2 and #CarrierFreedom I'd already be signed up!!! @115913 can we make this happen?? | @224434 @115913 We'd love for you to join the Magenta family. Let's be sure you're getting the best deal. DM us. https://t.co/EdLkYIfmTn *MariahDaigle
"@115913 hey john ! Do you use iphone ? If yes, are you happy with ios 11 ? I am about to switch note 8... so angry to iphone. What u thk | @342838 @115913 Sounds like you have some iPhone concerns, how can we help!? Let me know what's going on in DM https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 dissatisfied and mislead by t-mobile crew no note 7 and now no note 8 what a disappointment | @613872 @115913 We want you to be able to use the phone that works best for your needs. DM us. We'll figure this out. https://t.co/plE6XCdHhz *CharlesOpacki
"Definitely not happy with @115911 signal - could barely make a call @118580, dropped calls... @115913 | @169180 @115913 Your network experience is important to us and we want to hear more about this. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115913,@TMobileHelp needs some serious improvement. I’m very upset with my train wreck of an account and the terrible customer service. | @190105 @115913 You deserve nothing but the best experience. Let's get you taken care of. Kindly send my team & I a DM https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 and I will be sending this correspondence to your top ten shareholders too https://t.co/c1lwJ4ldtF | @198681 @115913 We're dedicated to making sure you have a great starting experience with us. DM me so I can help out. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 I want to return to @115911 for pricing, customer service, and int'l plans. Please continue to work on that cellular network. | @613878 @115913 We can't wait to have you back. Feel free to send a DM my way any time and we can check out coverage. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115913 The deal for the Pixel 2 is amazing. Disappointed I have to add a line. Any chance that deal will extend to existing lines? | @373347 @115913 No news on that right now, David. Keep an eye out here & our Newsroom https://t.co/Rs7ud2PYPg for updates + additional offers *RachaelTansey"
Soooo now this is what happens to my G6 whether I have wifi on or LTE. Why is there ALWAYS an issue with this @sprintcare phone?? https://t.co/nCFeeksjxX | @239757 I see you're having issues data issues. How long has this been happening? Is it in multiple locations? Anyone else affected? - DW
"Thanks @TMobileHelp for calling me with info in follow up to our call, but at 11:45pm you scared the crap out of me! | @613920 Yikes! That definitely is a late call! DM me here: https://t.co/E37bpdWEut so I can take a closer look with you. *StephanieTowers"
"@115913 Any way you could change Tmo’s system to use different PINs and pwds than the SSN? With the Equifax hack, this feels v unsafe | @613921 @115913 We want you to rest assured that your account is safe & can add on an alternate pin/password. DM me https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 what’s up seems like some T-Mobile people aren’t trained and quite rude I know that’s not how u conduct your business https://t.co/a3ocqjF0C2 | @169556 @115913 We want to ensure everyone has the best experience. We're only a DM away to listen and help. https://t.co/PbJEgtqanO *JeromyBingham
"Wanna go live for this sound check...
But #Sprint is like nahhhh... | @613933 What seems to be the issue? Give us a chance to look into this for you. Shoot us a DM, lets get this fixed. - NJ"
"@115913 the continue issues with my @115911  service is unacceptable in Australia and now having issues #Tmobile | @215849 @115913 I want to make sure you can enjoy your trip, let's get this fixed today. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
I'm about to let @115714 go I'm sick of this it's ALWAYS something literally | @613936 This is concerning! What makes you feel this way? We'd hate to see you leave our family. -JT
@115714 Adrianne was great! He did an awesome job and was very patient explaining things to me today. | @544369 We are happy to hear that you are satisfied. Thank you for choosing Sprint. :) -ResolutionSup SR
Why is @116935 streaming so terrible? Is it only bad on @115911? Can't play more than a few seconds without it pausing. | @613942 Oh no! We certainly don't want to interrupt your streaming! Send us a DM with your location so we can check out t... https://t.co/Ryr6owZAjP
"@115913 @TMobileHelp, #TMobileTuesdays doesn’t work, just + that 2 the let downs I have of ur service 5 days in 2 having the service... | @322341 @115913 We want to make sure you're having the best experience possible. Let's fix this, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp your network coverage has gone from terrible to non-existent around zip 01752. What gives??? | @613952 That's not the change we're working towards! Let's check this out. Follow this link to DM me! :) https://t.co/vv9JsrbUOZ *AbigailRoach
@115911 EXPLAIN. how this is missed when it isn’t the 18 yet??! https://t.co/aqIdaO5wMU | @613953 Let's get that Magenta Goody into your hands ASAP! DM me https://t.co/P5ACUoCEw4 I can help! :) *ChasityScanlanSevao
"@TMobileHelp, @115913  is the #TMobileTuesdays offer for @233595 good at @343744 as well? | @613980 @115913 It is - feel free to enjoy $10 off of your purchase at other Nordstrom partner locations as well! https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913 love you but I had move to a new services. Today I get my new phones from the other service. Thank you for everything. I may be back someday. To be honest not sure if I did the right thing. | @116151 @115913 We are here to help with any information you may need, we would love to have you back. https://t.co/PbJEgtqanO *JeromyBingham"
"Wait like sprint ain’t at all??? https://t.co/HobZL4hmrK | @613993 Hey thanks for reaching out. Lets assist you. Please send us a Direct Message, so that we can further assist you. We are here to help. - KR"
"@115911 Why existing customer need to open/add new line for Google pixel 2 offer to refund  of $325🤔 ? Pointless. | @362179 It's a promotion. If this deal doesn't work out for you, you can check out more we have to offer: https://t.co/p6mO5INt1p *NaeJ"
"@115911 @10568 this t-mobile Tuesday's been pretty lame latley 😧😧😧😧 | @614067 You don't like discounted gas, doughnuts, movies or even $10 off at Nordstrom?!?? If you aren't satisfied with th... https://t.co/mPfKGUx7YL"
"@TMobileHelp I see no ""play now"" button in the T-Mobile Tuesday app. | @301260 Hi there, buddy! I want you to get the free gifts on the T-Mobile Tuesdays app! Send me a DM and I will get this fixed right away. *FaisselD"
"@TMobileHelp Helaas nog steeds geen internet in het buitenland... Eerst USA, en dit weekend in Italië. Wat is er aan de hand? | @614169 Thank you for reaching out to T-Mobile USA, meet me in DM so I can get to the bottom of this! https://t.co/x0QlmC72Qi *EricaCardwell"
"@115714 all I’m trying to is get my number change , y’all blowing it on this phone | @614170 Give us the chance to make things right for you. Please, provide us with more details about the issue for further assistance. -FG"
"Hey @115913 cater to customers who don't want to put a down payment, your company is getting paid either way!!! @115911 | @118454 @115913 We want you to get the most value for your money, let's take a look at the options. DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 Please can someone from your executive complaints department reach out to me? Thanks | @198681 @115913 My team and I are here for you, Lee. Kindly send a DM our way when you have some time to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
"I lost my Apple Watch today at the @37334... 😡😫
May I have a replacement? 
@115913 | @214781 @115913 Losing a new watch is not a fun thing to deal with. Let's check on the options, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@614233 @115911 @TMobileHelp is always taking advantage of true customers who are loyal. #shame on T-Mobile.
Time to switch $85 in mic and $59 in taxes. #Ridiculous | @614232 We can do better than that! DM me, and I will make this right. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@115911 @TMobileHelp is always taking advantage of true customers who are loyal. #shame on T-Mobile.
Time to switch $85 in mic and $59 innovation taxes. #Ridiculous https://t.co/qf3Q75yHFb | @614233 Hi, we are here to help and can absolutely look into that statement with you today! Please send us a DM:) *Davin Back"
@115913  U CANT GET A COMPENY UP AND RUNNUNG...TELL REPS TO STOP CONTACT..DONE AFTER15 MONTHS...GOOD LUCK..NO SERVICE! SUE ME. LOLOLOL | @127255 @115913 My team and I would appreciate the opportunity to make things right. DM us if you change your mind. https://t.co/PbJEgtqanO *JeromyBingham
@115911 how do get in contact with a supervisor? | @488315 Send us that DM and we can get started! *ErikS
@TMobileHelp Why was someone able to order a SIM card on my account when I have a passcode on the account? I'm glad I was there to receive the package because someone could very easily have stolen my number and bypassed multi-factor authentication from my financial institutions! | @614235 your safety is our #1 priority! Go ahead and DM me so we can discuss this! <3  https://t.co/ezZMoc7QXB *GraceFranco
@115911 get your shit together | @614236 What's going on? Send us a DM with some more info! *MelindaR
"@TMobileHelp where is my order??? | @235664 Lets take a look! DM me, and we can talk details :)https://t.co/bwHAQCkoRc *DuncanWorks"
"Tired of dealing with @115714 and no one knowing why my account says I have an upgrade pending when I don’t. 10 years and this is what I get | @614249 Hello Miranda! This concerns us and would like to help. Please, give us a follow and send us a DM for further assistance. -MK https://t.co/rMApsV8PQY"
"Tired of dealing with @115714 and no one knowing why my account says I have an upgrade pending when I don’t. 10 years and this is what I get | @614249 @115714 Try clearing out your cache, cookies, history and try again.  follow us and dm us so we can further assist you.  Thanks."
#Sprint price for adding an iPad Pro per a month? I hanan unliminted@plan. | @614273 Hi! There are various prices available varying on the model and your credit. You can view the prices via https://t.co/0qT1rLBLtN. -DS
@115913 I have TMO One promo 4 lines for $35each “this ones on us”+”insider hook up” will I lose these if I sign up for “Netflix on us” | @614278 @115913 We'd love the chance to look over your eligibility with you! Please send us a DM so we can help. *CassyFitzgerald
City on fire and @115911 has no service. Come on son | @614281 Oh no! We certainly want you to be able to use your phone in emergency situations! Send us a DM so we can get you fixed up pronto! *ElleA
Just paid over $300 to @115911 and they thank me by suspending my services. Done with them next pay. | @165232 Yikes! We don't want to interrupt your day! I rely on my phone for everything so let's get you fixed up! DM us so we can take a look! *ElleA
"@sprintcare @115714 the company needs to hire better CRS.. I needed to file a complaint but the rep wouldn’t let me. | @614311 This sounds really concerning! We will be really glad to help you with this. Please, send us a DM for us to better assist you. - OM"
"@115911 - who do I need to contact to file a complaint? | @163621 We are sorry to hear that you are needing to do this, Ryan. Please send us a DM and allow us to further assist. W... https://t.co/GqLzX88hS0"
"@TMobileHelp 611 continues to screw up jump on demand orders. | @614349 Hey Rick, I'm sorry to hear you're that. Hit me up with a DM and I'll take good care of you my friend. https://t.co/JndQXzqo6y *UsmanArif"
"....asking for a friend.... https://t.co/hKbCjnKPEt | @205098 I see your DM, Daniel. I'll be responding shortly and appreciate your patience in advance. https://t.co/EdLkYIfmTn *MariahDaigle"
unable to get signal on @115911 LTE. possibly overloaded. Do not dial 911 unless you see an *unattended* fire #napafire | @614419 Andy we want to ensure that we keep you connected. Please send us a DM so that we can look into this for you and help resolve. *JasmineS
"@115714 if you have a lease agreement with sprint seriously consider switching. Because @115714 purposely leaves out the rent charge you pay | @213843 This sounds concerning! We will be glad to help. Are you having issues with a lease agreement? Please, elaborate some more. - OM"
"@115714 any idea when LTE coverage will start working again in Columbia, MO? | @614436 Thanks for reaching out to us. Please send us a DM with your ZIP code so that we can take a look at the coverage in this area. - RR"
"@115913 today I will start my campaign against TMobile/MetroPCS to bring down this company who lies about work order tickets | @207957 @115913 We're always here for our customers, Terrell. Can you kindly shoot a DM our way to chat? https://t.co/EdLkYIfmTn *MariahDaigle"
"@sprintcare @115714 I learned the hard way that my Sprint account has a hard cap of 100MB roaming data per line. Any way to increase this? | @464861 Thank you for reaching out to us. Could you please elaborate on your issues. Please send us a DM, so that we can further assist you. -KJ"
I'm just trying to pay my bill like normal but @115911 is asking for my SSN??? | @614466 Are you referring to the last four digits for the verification process? We can assist you in paying your bill. Just send us a DM. *JasmineS
"@115913 the exact date of the initial message I sent was on Oct 3 if that helps sir. | @614478 @115913 We've got your back and would love to help out, Genorvis. To begin, please send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
"@115913 my account is showing a charge for an unreturn phone,which shouldn't be there. Please help! | @614478 @115913 We're all about making sure everything is good to go on your account, Genorvis. Please send us a DM: https://t.co/cuEwtd2epS *DanKing"
:’( @115911 @115913 maybe pull that out of the three point font for those of us on limited data plans.... https://t.co/Po5jDEeI8E | @347416 @115913 It's our goal to make sure you have all the info you need. I've got your DM and will meet you back there to help. *CharlesOpacki
"@115714 Been charged 35 a month for years for a hotspot sprint no longer supports. called repeatedly yet still billed month after month | @614506 Thank you for reaching out to us. We will be happy to assist you. Please send us a Direct Message, so that we can further assist you. -KJ"
"@115714 it’s time to break up. It’s not me, it’s you. For the past 13 years I raved about you to everyone but you let yourself go this year. | @539310 This is terrible!. What makes you feel this way about us? Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
"@TMobileHelp How come people who bought the Note 8 T-Mobile version directly from Samsung and paid in full can't unlock the phone? | @614517 Let's make sure your Note8 is free to travel, that's why you paid full price right. DM, I'll help! https://t.co/9x08hmPfV9 *OliviaStewart"
"As an ""uncarrier,"" @115911 shouldn't make me call someone to know how much it'll cost to add a line... https://t.co/NXLqbc1JIx | @614518 Hey there, Jonathan! We can assist you with that right here! We always want to provide the best options to get yo... https://t.co/P8keAK16gY"
"@115714 so i can buy,lease,pay my bill,add a line,etc on ur website/cust svcs # but I can only buy expired leased device at a store? #Fail | @614553 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"@115714...the next thing that is going to happen is I am going to get disconnected...yeah they are famous for that...BAD SERVICE | @207879 I can assure u that we are here to help, allow us the chance 2 change ur experience. Plz send us a DM, so that we can further assist u. - KR"
@115913   I cannot believe the incompetence of customer service. They have screwed up my account beyond belief | @208196 @115913 We strive for world class customer service. Please DM us what happened so we can turn this around: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp My account screwed by incompetent service reps and supervisors, porting fouled up, number canceled data shut off unacceptable | @208196 We're here for you and would love the opportunity to help. Click here to send us a DM to begin: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp @115913 really would like to ditch Sprint get The $100 for 2 lines this link is what I need https://t.co/nCSSoESwcP | @323034 @115913 We'd love to see you on board the UnCarrier, Brandon. DM us when you can so we can check this out: https://t.co/cuEwtd2epS *DanKing"
Amazing how one employee tells you one thing and another tells you the total opposite @sprintcare | @614663 Thank you for reaching out to us. We strive for the satisfaction of our customers. Plz send us a DM so that we can further assist you. -KJ
"@115913 I would love to join T-mobile Is your 55+ for real. | @614669 @115913 We'd love to see you join, Wendy. It sure is for real: https://t.co/qll71UZiuj DM us anytime if we can help https://t.co/cuEwtd2epS *DanKing"
"Yesssss! But to who tho? I’m thinking T-Mobile https://t.co/AcF7qou4J0 | @448543 Hi! We would like to help. Can you please elaborate on your issue? Please send us a Direct Message, so that we can further assist you. -DS"
"Should I simply call the corporate affairs services at @115714 - @sprintcare? I'm ready to cancel my services. Tweet me the number STAT. | @614677 Hello Andrea, I'm just reporting in this morning.  It sounds like you may have some questions, I'm here to help you.  Please DM me. -MB"
"@118302 @115911 says to contact you regarding my G4 🔥& getting a dif phone. They're ""just the carrier""

#passingthebuck
#badcustomerservice | @205098 We always want you to provide you with the options available, Daniel. I've sent you another DM & will be here for you. *MariahDaigle"
"@115913 on mobiles part. Checked my credit report, STILL ON THERE : 3 times with 3 different amounts. Would love to have this fixed. | @323698 @115913 We want to step in and help in any way that we can, Erin. Send a DM our way to get started: https://t.co/cuEwtd2epS *DanKing"
"@115714 I have unlimited and it’s the slowest data plan I ever had. | @614717 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"@115911 this phone don't send pictures and all your Pomona manager could do is blame me. I went to you all because you said you'd be diff | @570901 We are different than the rest because we always care about our customers, Ardiana. DM us and let's see what's go... https://t.co/i9zDm4iU1y"
@115913 you should fix your customer service u guys locked my phone refused to unlock it and charged me for the time I didn’t want to | @614728 @115913 We want you to have a great experience no matter how you reach out to us. DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing
@115911 @TMobileHelp I can assure you that your coverage is no this good at this location.  🙄🙄😫😫 https://t.co/gF3QvoJx8w | @406586 We need to dive into this with our #MagentaMagnifyingGlasses on! DM me and we will chat. https://t.co/cX9JRYxboR *MelissaStephens
"@115714 WTF??? I can't reach anyone you call CS BUT CANT USE THE SERVICE https://t.co/6Zy1KNRXN9 | @614752 Please bring us the opportunity to review your case and help. Please send us a Direct Message, so that we can further assist you. - LB"
@115913 @115911 is no longer cust friendly. Wont unlock phone for travel. Guess I should switch to @115725 since phones are unlocked | @225576 @115913 We absolutely don't want you to leave our Magenta Family. We're responding to your DM and will look into all options ASAP. *ShelbyMartin
"@sprintcare if I have a current contract but I buy an unlocked phone and want to use that on my account instead, what happens? | @614785 Thanks for reaching out to us. Can you shoot us a DM for us to have a little chat? We'd be happy to answer your questions. -DC"
"@sprintcare I paid $1260 for a 128gb  6plus.  That's way more than the original cost.  Why am I being asked to pay $112 to keep the phone? | @209149 Hello Annie, I'm Melissa here in Oklahoma - how are you?  I can review your account with you - no problem.  Please DM me so that I can. -MB"
Why do I have to wait 45 minutes just to exchange a screen protector @115714 ? | @614797 We do knw tht the process at the store can be lengthy bt we do ask tht you bear w/ the representatives as they would be w/ you shortly. -AF
@TMobileHelp I’ve had T-Mobile for a year now and I’m just wondering if I’m eligible for $0 down?? | @614805 Hey!! I would be happy to take a look at that for you. Upgrading is so much fun!!  Click here: https://t.co/QIHNBDHoV8. *LaurenWalker
"Why can't you get to speak to a senior manager/ supervisor at T-Mobile, especially when you have lingering issues over days?
@115913 | @188245 @115913 We definitely have folks who can help - I replied to your DM and will meet you back there. https://t.co/93XwcSKFIy *RayButler"
"Question of day of inquiring @115714 customers, why won't our chats on snap load?? | @614834 Hi Erica! We'd like to look into this 4 u. How long has this been happening? R u experiencing this w/ any other apps? Kindly let us knw. -NL"
"@115911  Where thinking ""outside the box"" means ""more out of pocket"".

#badcustomerservice | @205098 We've offered you a no cost resolution. It's important to us that you have a working phone. DM us if you change your mind. *MariahDaigle"
"@115714 Your phone service is terrible and your customer service reps are liars. #stayawayfromsprint | @614841 Oh no, hearing this definitely concerns us as we at Sprint aspire for the satisfaction of our customers. Shoot us a DM. -AH https://t.co/rMApsV8PQY"
@115911 @TMobileHelp  This has got to stop. Never happened with @115714  in the 15 years I was with them. https://t.co/qKCGWHuEwf | @536566 We would like to look more in-depth with these calls! Click on the link to send me a DM:  https://t.co/E37bpdWEut *StephanieTowers
"Ain't no good T Mobile @115913 out here in Vineland, NJ. Only 4G. Whats the wassup? | @614881 @115913 I'm showing we should have strong LTE available in Vineland. Please DM us your address so we can help: https://t.co/cuEwtd2epS *DanKing"
"Thanks @115911 for getting the whole family pregnant from screwing us every month. 4 gigs between 4 lines!? I’ll be expecting child support | @614892 David, we only want you to receive the max value of your account every month. DM us and let's see what's going on... https://t.co/oop3Rpbq2N"
"Why is it so difficult to get a hold of someone at @115714 | @612667 Hi, we have a Sprint representative who is waiting for your response to the message they sent in the secure message 30 minutes ago."
@115913 So T-Mobile can't get my new iPhone up and running after almost 3 days? How is this possible? @229580 @VerizonSupport | @149616 @115913 Ensuring you're able to use your phone and services is our top priority. Our engineers are working hard for you. See you in DM. *EricPayne
@TMobileHelp what’s really going on with this data outage? | @614898 I live on my device so I know not having service is not cool! DM us so I can check it out for you! https://t.co/hsJ4QAiTJb *RachelMartin
"@115911 Please send me the full Terms & Conditions for when you sign up for a payment plan | @614910 Hey Doug, we also understand the importance of transparency. DM us and let's go over all the details with you personally. *JamieK"
"@115714 no service last 35 min. https://t.co/OxY0PjN2DN | @217320 This is very concerning to us. We need to look into this right away.Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
"@115714 asked me to DM them about the stinky service & then needs permission to access my Twitter account to report the issue #No #Invasive | @198600 @198600 - If you do not wish to click the link, feel free to discuss the issue with a rep at https://t.co/a8o8qjKr9l -LG"
"@115913 so if I bought a pixel 2xl from Google and already have a T-Mo voice line, I can't get the #BYOPixel deal? Thats a carrier move! | @606344 @115913 You can most definitely bring the phone over and use it with T-Mobile, but for the promo, it would require a new line to be added. *DanKing"
"@TMobileHelp https://t.co/7ThiUcMVKq | @201108 We are more than happy to dive into things, Gordon! Click the link in my picture to send me a DM! https://t.co/Qz0L1xpZB7 *MikePerez"
If @115714 can get me more than 1 bar in my own home I’ll switch today. So done having a $120 bill & no service. Ridiculous. #TMobile 😡 | @215463 We'd be happy to have u w/ us! Feel free to use our coverage map https://t.co/yxXzIh6b38 for an overview of your personalized coverage. -NL
"@115913 kinda wanna switch to T-Mobile but it’s hard to switch being a single dad. Heard great things bout t mobile | @423869 @115913 We'd love to have you on board the UnCarrier, Josh. DM us anytime for help switching over: https://t.co/cuEwtd2epS *DanKing"
"@115913 @115911 Are we going to get the #Pixel2? | @237418 @115913 While we won't be selling it, we do have a sweet offer to bring the Pixel to our network when adding a line https://t.co/ZpUYFrAEQJ *DanKing"
"@TMobileHelp Hello, I have a question regarding the Pixel 2 promotion. | @176411 You've come to the right place! I will get you all setup with that promo! Please DM me: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
"I apologize @115714 but I’m not going to miss my midterm for a last minute training 🤷🏻‍♂️ | @614981 Hey there!  Thank you so much for the post today! What’s going on? Please send us a Direct Message, so that we can further assist you. -KJ"
.@115913 @115911 @TMobileHelp - My voicemail has not worked in 2 weeks. Numerous trouble tickets. No remedy. Surely we can do better. | @351698 @115913 We're here for you and want all to be working well with your phone. Please DM us and we'll help: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hello.  Your webiste is broken.  Can;t login to my account.  thanks | @614997 We definitely want to make sure everything runs smoothly for you, send me a DM so I can help out. https://t.co/D4NKjg57yo *SultanGardezy"
Hi @115911 Stamp of disapproval. Your Finance team must find a way to turn profit and customers are happy. | @206153 Oh wow Jamal :(  That's definitely not the T-Mobile way of doing things at all!  Shoot us a DM and let's talk more about it. *KimWilliams
"I had this phone 2 weeks my bill $130 dollars can y’all explain the text I got saying it’s $194 @115714 https://t.co/b8HyqSJfC0 | @225465 We would like to assit you with this issue. Please send us a Direct Message, so that we can further assist you. -TR"
"@115714 you guys have gone downhill...almost 10 years with you and ready to switch | @615043 This is very concerning. I will like to know what are the issues you are having, so we can provide the best resolution to you. - NR"
"your service is fucking trash @115714 | @615046 Hi there! This is definitely not the way we want you to feel. Please send us a Direct Message, so that we can further assist you. -AA"
@TMobileHelp I need some help with my bill! | @370269 Hey there I would love to help you out today! Can you please send me a DM so we can pull up your account information. :) *VickyHernandez
"@sprintcare @115714 Data coverage is so bad here that I had to get a screenshot of where I was and then send it later. #Mtjuliet https://t.co/7uzUGDG5Jf | @615061 Hi there, thanks for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"when can I expect a security update my @161452 TM-AC1900 @236406 @TMobileHelp | @537163 Hey there, AJ! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! :) Thank you! *KrystnYogi"
@115913  college student doing a double major in world languages and film it would a great help to get the new iPhone 8... help me? | @210878 @115913 We would love to look into all available options to get you into the phone you want. We see your DM and will be replying ASAP. *ShelbyMartin
"@115911 for 10 minutes. What kind of company is John Legere running? At 34:28 I hung up. T MOBILE CUSTOMER SERVICE?  WHAT A JOKE!! | @211188 We appreciate you reaching out to us here, Patty. Your experience is very important to us. Please DM us. We're happy to help you. *GiselleM"
@TMobileHelp is there an issue with the online payment system?? | @615081 Hi There! Shanika here with T-Force. Thank you for reaching out to us today. I know how important it is to make y... https://t.co/kn5IEVECBg
@TMobileHelp are y'all aware that the my T-Mobile link is going to metro pcs website?? | @545603 Hey Dow! Our support teams are aware of the issue and are actively engaged to get this resolved as quickly as possible! *ReillyLeritz
@115913 any news on iPhone x JOD pricing? | @405063 @115913 No JOD pricing to share at this time for the iPhone X. We'll have it available closer to launch. Stay tuned! *DanKing
"@238828 I've been trying to resolve a DIGITS issue w/ @TMobileHelp & they don't get it. Would U pls look @ this & have someone technical DM? https://t.co/JIqSGVkC74 | @186021 Hey, we are still ready to help anytime when you are ready to switch back to DM we can discuss your account infor... https://t.co/XOCeFYDxVZ"
2018 is the year I drop @115911. Customer service is always terrible | @615133 Whoa! Why would you do that? We want to keep you on the Magenta side of things. Send us a DM and let us know what we can do. *KeithM
@115714 ...and I have no phone service outside of my house!!! | @615139 Thanks for bringing this to our attention. Can you shoot us a DM for us to have a chat? I'd like to look into this with you. -DC
"Thank you @115714 @sprintcare https://t.co/FPpvD8eaOH | @615144 Ahmed Kabrah - Hey Ahmed, we're happy that you are satisfied with your devices. Sprint cares! -RL"
"@115714 I keep getting a message from 936-9 trying to get me to subscribe to a text service what to do? | @286596 Let us provide you with the proper actions that you can take. Please send us a Direct Message, so that we can further assist you. -KA"
@115913 slowed down my service only after 15GB and i just moved trying to settle in #falseadvertising | @615155 @115913 We want you to be getting the best speeds available. DM us a data speed test and the address it was taken: https://t.co/cuEwtd2epS *DanKing
@115913 @TMobileHelp I don't knw if you don't like backroads or something bt I almost got in an accident because yall never have service | @422686 @115913 It's super important to us that you're getting the best service available. Please DM us the address there: https://t.co/cuEwtd2epS *DanKing
@155347 will you plueeze send me a new phone? The people @115911 pushed me into an #iPhone and I've been miserable for 18 months. | @615193 Hey there. I definitely want you to have the phone you want. Send me a DM and we'll take a look at some of your options. *ChaseTC
"@TMobileHelp If you want to really earn that 'Halloween Cape"" I'd like an honest/earnest attempt to resolve ticket #17605854. | @181112 Hey, thanks for reaching back out to us and let me put my #MagentaCape"" on right now.  

The ticket has come back... https://t.co/98NW318uva"
@115913 i was treated so rude and have never been so disrespected as I was when I went to pay my bill on saturday. I'm should cancel. | @327101 @115913 Hi. That's not the experience we want for anyone. We've got your DM and will be replying shortly. Thank you! *AlissaFast
"@115911 sent me the wrong damn phone like yall really suck. 🙄 | @615217 We appreciate you reaching out to us. We realize how important it is to have the right phone, Cokes. DM us. We're on it. *GiselleM"
"@TMobileHelp Hey guys, In Re: The Pixel 2 50% promotion, would my wife and I both be eligible if we both had new phones and setup new lines? | @615226 That's a great question! I can absolutely hook you up with this promo! DM me: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
"@sprintcare I have no CREDO cell service in Pt. Arena CA 95468, where I evacuated from Rohnert Park CA 94928. Is service down? | @615242 Hello! Thanks for reaching out us. Please, follow us and send us a DM with more details about the issue you are experiencing. - CE"
Hey @115714 I thought you didn't do this you cucks https://t.co/GjKbqlz3xQ | @615248 We do this so that all our customers have a fair share of access to our network. Here we explain the reason: https://t.co/nOfRD9n4EK . -R.S.
Thanks @115722 for having me call your help desk 7 times.  Pro move to forward me to @115714. Issue unresolved. #ColumbusDay #fail | @615278 We would love for you to join our Sprint family. Please view https://t.co/OLXF2ShjmN to see our current promotion available. -TR
"Since I bought this chip on Tuesday I’ve been getting so many Jamaican calls, text and whatsapp. FOH @115911 this recycled number | @615284 Hello Montana! I know that can be very annoying. DM us, so we can have a look at your line. *RodnellaK"
"@115911 y’all are not slick. Fix it. | @615285 Hey, Tania! We'd love to help, or fix whatever the issue maybe. Send us a PM so we can get started. *EbonyC"
"@TMobileHelp Is there a way to turn my teen's data on/off at will? He's using it to bypass the filters on my wi-fi network. | @183976 Hey, Cam! We definitely want to give you as much control as possible - send me a DM & let's chat! *AlexKimbrell https://t.co/GefRnVHVqu"
"@sprintcare tried 2 get iPhone8 at Rio Salado Store,Tempe, but was denied cc approval bc I didnt know yr of a car I own 30 yrs ago. #:( | @180702 Hey! It's not good to see you could not purchase your device. Please DM us with more details to review this. - GS https://t.co/rMApsV8PQY"
"@115913 made the switch from Verizon a yr ago 1 problem Why can't I go into store and get warranty honored for I items bought in store 🤔 | @615308 @115913 It's super important to us that you have a working phone, Andres. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"If @115911 spent as much time maintaining towers/working to resolve issues as they do tweeting re social events, customers would be happy. | @181112 Hey, Jon! I've got your back all the way. Let's keep chatting in the DM's & get this checked out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp Is there a data network issue in the North Dallas area? | @615325 We can check it out, and make sure you are receiving the best network available! Meet you in DM! https://t.co/n6tQTx28XN *OliviaStewart"
@115913 https://t.co/ZYTlVQbQex | @328763 @115913 Hello! This is not the experience we want for you and would love to check out what happened. DM us! https://t.co/3sF8qpf2nx *AlissaFast
"Soon as I finish paying off my phone with @115714 I’m definitely going to @115725  ! | @615357 This concerns us, we would like to know why do you feel this way. Please send us a Direct Message, so that we can further assist you. - NR"
Idk if the rumored merger with T-Mobile will make it better!!! Bye bye @115714!! Where should I go? @115725 @att @115911 | @615365 @115725 @ATT @115911 We apologize for the issues you have experienced. We will reach out to you momentarily to address your account concerns.
"Hey sprint @115714 @sprintcare @124218 V20 charging cord caught #fire  #sprint & store wouldnt do anything or phone cust svce either https://t.co/Z4v1b3kLR9 | @615392 Hi there, this is not the way we want our valued customer felt. Please let us know why you felt this way? We are happy to help. -RM"
"Día 19:
Sigo sin luz y sigo sin señal.
Me gustaría saber que están haciendo @372856 y @125241 para reestablecer sus servicios | @178500 Gracias por contactarnos. Lamentamos la demora. Puede mantenerle al tanto de la situación por medio este link:https://t.co/StwepFeOIC. - DD"
"Will @115911 @TMobileHelp  have the @118845  #beatsstudio3  in stock when released ? | @427033 Cosmic, shoot us a DM for some more info on our fantastic offers, or keep an eye on our T-Mobile Newsroom https://t.co/Rs7ud2PYPg *RileyRed"
"Who is the #best #cellphone #provider and #why ? #Done w/ @ATT who shld I switch 2? @115725 @115911 @115714 #20yearsLoyal #exhausted | @615498 We would love to have you join Sprint!  https://t.co/0qT1rLBLtN for all the promotions on the new IPhone 8, Samsung Note 8, and others."
"@sprintcare I am a new customer, been trying to order a phone from 10/4 and still unable to get my order situated. Someone needs to fix this | @328784 What you mean is that you already placed the order and it hasn't been shipped yet or that you haven't been able to order the phone. -DM"
"@115714  I left your company almost 5 months ago and I still keep getting a bill for services that I am not using.  clear this or I will! | @214282 We'll lo review this situation and get to a resolution. Please send us a Direct Message, so that we can further assist you. -EM"
"@sprintcare I have insurance on my iphone & my screen cracked, I live in Denver, CO. Can I take it to any sprint store? | @615544 Thanks for bringing your concern to us. Please, send us a DM with more details so we can assist you further. -DP https://t.co/rMApsV8PQY"
@115911 Do you plan to directly sell the stainless steel Apple Watch? All I can see on your site is the black sport.. | @615548 We would love to go over our Apple Watch offerings with you :) Please send us a DM so we can chat :) https://t.co/IUIA5w8u6c *MattHargleroad
"WTG @115714...24 hours for a voicemail to show up. Gotta be a record. #missedcalls #voicemailtrouble | @615577 We apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist you. - VC"
@115913 the update has stopped my app from working! | @501397 @115913 We want to check this out with you and help. Please DM us what app you're referring to and what happens: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp is @5270 included in binge on? My podcast addiction might be using up all my data | @615591 For a list of our Binge On partners check out this link: https://t.co/dEMWyJQOQL Questions? DM Me. https://t.co/SO2QeeKSfE *AshleeCooper
Can I get the 50% back on a Pixel 2 from @115911  if I finance it through the @3100? @TMobileHelp | @615600 Hi there! That is a super great question! Send us a DM and we can get all of your Pixel promo questions answered! :D *MelissaWarren
"@sprintcare have someone with an actual brain call me... and maybe dont put me on hold as the first thing you do... | @615606 This is Melissa here at Sprint in Oklahoma City, have you been helped yet?  If not will you please DM me before discussing account? -MB"
"Might be leaving @115911 as a phone provider, not liking how they handle their long term customers compared to the new ones. | @615609 Hey there! I would be happy to help out. :) We appreciate all of our customers. Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"There’s not even words to describe how much I wish I had never switched over to Sprint. Been issue after issue. 

@sprintcare @115714 | @615642 Oh no! Why would you feel this way about us? Kindly elaborate on the issues you're having. Please DM us, so we can further assist you. -SJ"
@115913 Like Pixel2 deal. BUT what about the families who already have 4 members & 4 lines and want PIXEL 2! CANT ADD ANYMORE LINES! | @615721 @115913 You can still totally bring the unlocked Pixel to our network without adding a new line. The promo would require it however. *DanKing
"@115913 I'm unhappy with inconsistent info. I had to buy a new | @615747 @115913 We want to make sure you receive 100% accurate info, Teresa. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
@115913 Any chance Pixel2 coming to @115911 stores? | @615753 @115913 While we won't be directly selling them you can get a sweet deal when bringing one to our network: https://t.co/ZpUYFrAEQJ *DanKing
"My phones legit broke & @115714 can't do shit bc they fucking suck!!!!!! | @615754 Wow! We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. We're here to help. -SJ"
"@sprintcare I have been having nothing but problems since I signed up with Sprint now the replacement phone will not hold a charge and the other 3 phones are terrible you can't hear on them as a business owner I can't conduct business properly. | @615803 Thank you so much for reaching out to us, we do apologize for any inconvenience caused. Please send us a DM, to further assist you. -JM"
"@115714 fuckin up literally everything lol. Mess up bill, tell us not to pay till it's fixed, now can't remove late fees from your mistake | @583161 Oh No. We're sorry to hear that, Sir. Would you mind messaging us privately with the details? We would love to resolve this. -SW"
"Thanks @115714 for charging my account despite not having anything to do with you. Thanks for the huge inconvenience... 🖕 | @136472 Hi! We want to take care of your issue. Please, send us a Direct Message with more details to better assist you. -DA https://t.co/rMApsV8PQY"
"@TMobileHelp  I can't use the Nordstrom discount. How can I do this? | @615852 Hi, Jonathan! Please DM https://t.co/PqgHENiX1V the details of what's happening and I'll help you figure it out :) *ByronEdwards"
@sprintcare My girlfriends phone service appears to be out; she lives in Eureka. What is going on? Supposedly you have multiple cell towers. | @615854 Lets get this looked at please direct message me and provide me with the zip code and I can also research your account further. -MB
"Hey @115913 any @115911 promo gonna be available for the IPhone 10 on pre-order night ? | @615860 @115913 We're super pumped for the iPhone X as well! Checkout our sweet iPhone promos, here: https://t.co/LfKlxD4wcr *DanKing"
@TMobileHelp love T-Mobile 🤙🏾 | @219915 Awe shucks! Thanks Danaeya! We feel the love and are returning the favor by sending some your way too! https://t.co/hzjqSun5Lf *TreBrewbaker
I swear @TMobileHelp @115911 has THE WORST customer Service ever young 😡😡😡😡😡😡 | @615865 That's not what we like to hear! :( We'd love to turn this around. Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@115913 @115911 this has been going on for over a year now where I work and it's not just me https://t.co/B6VPjmhfvn | @615870 @115913 We want to check this out and get you the best speeds available. DM us the address these were taken at: https://t.co/cuEwtd2epS *DanKing
Bloody @TMobileHelp How many people do they have on the phones??.....One? If that???? Frustrating 😬 | @615871 Hey Sonia! T-Force would be happy to help you out right here. :) Send me a DM right here: https://t.co/QIHNBDHoV8. *LaurenWalker
@TMobileHelp Called #611 on 10/8 with a question and was told I would get a call back.  Still waiting for question to be answered on 10/10. | @615926 Your time is valuable and we want to make sure your questions are answered. DM me here! https://t.co/bWtUa4xl2I *JannaPrivett
"@TMobileHelp Hey - does the Gear S3 LTE model work with DIGITS or would I get a second number when dialling out from watch? | @229276 Hey, Phil! If your watch is LTE-ready, we can set you up with DIGITS. :) DM me and we'll make it happen: https://t.co/HuQi0EoCEV. *JasonBurr"
@TMobileHelp @115913 It usually does not happen but I had a very bad experience with customer agents twice in 4 days.Not happy at all | @157345 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
@115714 is about to have one less of a customer today. | @615984 Hi! This tweet really concerns us. What make you feel this way? Please send us a DM to address your concerns and further assist you. -JM
"@115913 How do i send to you a email about a family account problem that
i know you would want to hear about? Thank you | @615989 @115913 You can email him at __email__. My team and I are here to help, DM me so we can dig in https://t.co/Nr93OTtXRx *TaylorBest"
@115913 I called customer service was on the phone for 45 and they couldn't help me. They don't  have the fraud depart number to call | @289165 @115913 Thank you for the DMs Alan in regards to ensuring your order and account get correctly set back up. I'll see you back in DM. *EricPayne
"@115911 @115913 wow! I must say wow! No hidden fees at Tmobile yeay! NOT! Love how you treat your loyal customers - 17yrs!!! #pathetic | @615995 @115913 Wow, 17 years is incredible, thank you! DM me and we'll help with whatever is going on https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp @115913 calls to cust support not helping 2/2 | @615997 @115913 Let's dive in and get to the bottom of this for you. Please send DM our way to start. https://t.co/lH0SH5fy2m *MikeRice
"@115913  Terrible customer service. Received broken device from insurance. Didn't work. Tried to exchange it the same day. Told No. | @615998 @115913 We want a working in your hands as quickly as possible, Matt. Please DM us; We're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Literally spoken to almost a dozen people and no one has an answer. Just keep bouncing me to the next person. ""Customer Care"". | @616001 Hey there, Kyle! I'd be glad to get you the information you're after, no transfers required. DM me here: https://t.co/HuQi0EoCEV. *JasonBurr"
"So im convinced @115714  lost my phone in one of their repair centers. -_- | @616003 Hi there! This matter really concerns us. Please, DM us a brief description of what happens with your device, to further assist you. -L.D."
".@115714 you must pull people right out of jungle over there in Philippines & stick a headset on them cause that's what answers your phone. | @616017 Hi there, all our agents are equally able to assist with any concerns. We're happy to help via this channel if needed :) -CA"
"So I have a suspicious past due balance of like 80 from my phone company and when I call to ask they cnt even tell me why way to go @115714 | @616018 Hi there! We would like to take look into that matter. Please follow us at @sprintcare and send us DM, so we can properly assist you. -DG"
"@TMobileHelp This past week I'm suddenly getting a LOT of ""no internet connection"" messages from apps while I have full bars. What's up? | @616028 We want you to #StayConnected no matter where you are, shoot us a DM so we can look into this! https://t.co/033FgbQAw8 *KyleVesely"
"@115714 Your LTE service in Newark, NJ sucks. Paying $170 a month for what? #BadConnection #LTEWho Think a service change is needed. | @616034 This is not the type of feedback we like to hear. How long has this been happening? What areas are affected? Voice, Data or both? -KW"
"Sprint’s connection is so bad that I don’t even have full bars in my own house @115714 yes bitch I @‘d you | @616052 Your comment concerns us. Send us a DM, so that we can take a look into this matter for you. - YD https://t.co/rMApsV8PQY"
"@TMobileHelp @115911 @115913 real funny T-Mobile I ask for help and my service gets shut off, on a zero balance wow!!
#Tofunny | @217579 @115913 We'd love to continue troubleshooting this with you, please respond to our latest DM so we can continue assisting you. *MattLegleiter"
@115913 I believe they showed prejudice and racism towards me because i am a Afro Latino. I have considered taking further action. | @616058 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
"@115911 not a fan of moving tmobile Tues to Twitter for contest, also newest app update really bad, msgs freeze and won't work with xperiaZ | @609740 From time to time you may see the instant win game in the app, but we'll be switching it up a bit! DM for app help please :) *JohnWard"
@TMobileHelp my service keeps going on and off. | @421074 I'm here for you! I'll reply to your DM in just a moment https://t.co/iq4B8dCJFx *JessicaBrenhaug
"For the first time I’m disappointed/not happy with @TMobileHelp service. No idea whats going on, I just want my phone fixed! 😳😖 | @190816 go ahead and send me a DM and we'll get this figured out!  https://t.co/ezZMoc7QXB *GraceFranco"
@115911 any deals with trading my iPhone 6s for the iPhone X? | @616062 Great question! We do have an amazing iPhone promotion for that trade-in! DM me and I'll help! https://t.co/4lHu3HURzy *TylerRoquemore
@115913 Why was customer service so much better when you were trying to get me to switch from Verizon? -Frustrated magenta customer. | @616064 @115913 We want you to have an amazing experience whenever you reach out to us. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
@115911 @TMobileHelp why don't I have service right now?? I have shit to do. | @288407 let's go ahead and get this figured out! DM me! :)  https://t.co/ezZMoc7QXB *GraceFranco
"@115913 Is there a data cap on the unlimited plan??? I thought your phone was slowed down at 32 GB. Is this correct??? | @616075 @115913 In areas of congestion, you may see slower data when you reach over 50GB of data. DM us for details. https://t.co/lH0SH5fy2m *MikeRice"
".@TMobileHelp You know what would have saved me time? Actually telling me my password had expired rather than erroring out 4 times. | @616085 I'm here to help! If there's anything unresolved at this point, please follow this link: https://t.co/rAosiBSeqZ Thanks! *PaulPerkins"
"@115911 your company is the worst. Ordered a phone. It was lost, replaced the order and only took 4 hours on the phone to do this. | @616097 Your time is valued and we wouldn't want you having order trouble. Send us a DM if there's anything we can help with further. *KeithM"
@115911 y'all tryna play me charging me 5 pair of beats when I only purchased one 🙄 | @616111 I'm glad you reached out here because we're the experts! I'll help you out. Please send me a DM: https://t.co/4lHu3HURzy *TylerRoquemore
"@115913, I am very disappointed of t-mobile customers service. | @616132 @115913 Your experience is everything to us, Robert. Please DM us and we'll dig into this for you. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 THE WORST CUSTOMER SERVICE LIKE BACK IN THE 90s. IVE BEEN WAITING ON CORP FOR 2 WEEKS, bill STILL NT RT even w NOTES #DontUseSprint | @616133 This is really concerning to us. Please, send us a DM with more details of what's exactly happening. We'd like to help. -DP https://t.co/rMApsV8PQY"
The disconnect between their customer care and stores is ridiculous. There is zero accountability @115714 | @404291 I am sorry to hear this when leasing a phone at the end of the lease there is a buy out option or turn the phone in and upgrade. -FR
"@115911, @115913. Don't do business with t-mobile. Customer service is 88 | @616132 @115913 We want to turn this all around for you, Robert. We're John's Social Media team and we're just a DM away. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Bought a prepaid ultd sim in NYC, never worked as advertised.Cust service & multiple stores refuse to help.U stole our money !! | @616171 We're here for you, Roelien! Please DM me the details https://t.co/PqgHENiX1V and I'll get work on a resolution :) *ByronEdwards"
"@115913 trying to get on the On Demand Plan has been harder than it should be, I tried going into a retail store as instructed | @378090 @115913 Hi! I'm here for you and would love to help with a JOD lease! DM us so we can get started! https://t.co/3sF8qpf2nx *AlissaFast"
".@115714 my texts are failing to send. My internet has no connection despite having bars on my phone! WTH?! | @616296 We are concern about your message and we will be happy to help.Please send us a Direct Message, so that we can further assist you. - AP"
"@115714 y'all be slow af switching shit over! | @616309 We will hate to see a loyal customer as yourself leave the Sprint family. Plz send us a Direct Message, so that we can further assist u. -JE"
@115913 please fix your service here in Orange Beach I am tried of the interference | @616381 @115913 Hey! I want you to have the best available service out there. DM us so we can sort this out! https://t.co/3sF8qpf2nx *AlissaFast
@115911 second time in a row the shell fuel reward does not Work for me. Says code has already been claimed. How is this possible?!! | @616501 Ugh! I want to make sure you can get this discounted gas and find out what happened. Please send me a DM so I can help out. *JPL
"yo I have no phone for the next 24 hours thanks to @115911 . I sent them my broken phone, they sent me a (broken) replacement phone... | @616502 Let's get you a working device ASAP, bro! Send us a DM, so we can assist further. 🙏🙏 *TarynS"
"@115913 Please help! I'm unable to manage my t-mobile account online due to an error which persists, I have made numerous calls to support who tell me to wait 24 hours after each call and still face the same problem. https://t.co/YIKS16bDMb | @616925 @115913 Let's get to the bottom of this, Aaron. We're here for you and we want to get this squared away. DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 playing with my emotions 😪 | @616926 Never want to do that unless I'm in a boy band. Lets chat in DM. We'll track things down. https://t.co/cYAShZx2fF *PoxMaphixat
Thanks @TMobileHelp @239217 for the major fail. #dinnerless #wastingmytime drove there to get my free meal coupon didn't work | @617618 We do want to make sure you get the best out of T-Mobile Tuesdays- Trust! Please shoot us a DM so we can chat! *RozLancaster
"I'm so #teammagenta up until @239217 made me feel like I was #trash or worse 2 hrs stolen just because I kept trying and had already parked far away did I mention it was #raining so quick to take my money and give me false hope of getting a return @115911 y'all playing | @346349 Hey Elizabeth, we’re pulling the offer due to the issue you experienced. We’re working to make sure you still get... https://t.co/KqHCWCangP"
Might have to make a move to @115911 my @115714 service is horrible | @617843 Hi! Gerald. We don't want to see you leaving our family. We would like to verify this issue. Please send us a DM to further assist you. -JM
@TMobileHelp Will you support Google RCS or bring your version of RCS support to the the Pixel XL and 2XL. This would be an amazing add. | @617873 Excellent suggestion! We love that feedback. We have an awesome Pixel promotion! DM me for details: https://t.co/4lHu3HURzy *TylerRoquemore
"@115911 @TMobileHelp @117540 chances we get the U11 Plus? I need some HTC love to upgrade my 10. | @544392 No plans to carry the U11 yet, please DM us for more deets! https://t.co/JPRc1xZFQs *LolaChu"
@115913 @115911 will the iPhone x be available for jump on demand? | @618270 @115913 Stay tuned for more details as we get closer to the pre-order launch on 10/27! *AlissaFast
@115911 @115913 any word on iPhone X JOD Pricing | @292528 @115913 Hi! Stay tuned as we get closer to the pre-order launch on 10/27! *AlissaFast
"@115911 I'm tired of you'll taking advantage. Time to go to court I want another phone it's was on a recorded line it's a ""known"" problem with this phone bc I'm prepaid u sold me crap. | @302459 Whoa! This is not the experience we want you to have! Please send us a DM and allow us to take a closer look! We are here to help! *BrookeK"
"@115911 tells me their is a ""know problem with my phone."" I just got this phone last WK. Although it's a ""known"" problem I have to pay restock fee bc I'm prepaid they won't upgrade. | @302459 We're here to assist! Could you send us a DM with derails on what's happening with your device? *ElleA"
@TMobileHelp no LTE in 92236 | @385197 Oh no Jose! Please hit me up with a DM and I'll find out what's going on here! #LetsFixIt *UsmanArif
@115911 how much a month would i be paying for the iPhone x with unlimited everything | @618819 Hey there! Send over a DM and let's take a look at your options! We want to hook you up! *BrookeK
"When you preorder a new tech gadget and (!) use the reservation service yet still everybody gets it delivered before you.. @115911 😂 https://t.co/owPOyGLaOR | @618821 Whoa, Patrick! Let's take a look at that for you! Please send over a DM so we can get started! *BrookeK"
@TMobileHelp  Please i need help with unlocking a Tmobile s8pro i bought from samsung . Com | @618822 Hey there! Let's get to the bottom of this! I'l meet you back in the DM's! https://t.co/YIQqqAAINS *EmilyC
"@TMobileHelp
HELP..!!!
Been given a run around, trying to get my Note8s unlocked.. | @618823 Oh no! Send us a DM: https://t.co/xKrpoFD6ya We'll get you some answers! *ColleenLicudine"
"@115911 gives me 1 bar at my own house , my internet takes forever to load unless I have wifi @115714 never did that to me https://t.co/N4IgAn9rkH | @618825 Hi hi, send us a DM of your location (street and zip) and we'll look into what we need to do to ensure a great experience. *ChanneyT"
"@TMobileHelp can someone help me... https://t.co/HKOx6ETD1V | @159259 Thanks for sending the DM, I'll meet you there! *NickSuzuki"
@115911 #TMobileTuesdays won prize for $200 to use at https://t.co/TNB1wlo05I. But code is saying this below. Pretty disappointed... #SCAM https://t.co/mDpoQZGNWQ | @618981 Hey Genevieve! Send us a DM and we'll find out why you're running into this! *ChanneyT
@115913 please tell your staff at @TMobileHelp to please do their work. As @UPSHelp is useless https://t.co/K8YXpoYLyD | @254807 @115913 Hi! We've got your DMs and will be replying shortly. Thank you! *AlissaFast
"@115913 please reach back to help me with this https://t.co/1709zJteiP policy and billing insanity.  I'm being chrgd 4 2 phns U have! | @619014 @115913 We want to make sure that all is right with your bill, Deborah. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
@115911 come hang out in Utah.. it’s beautiful and you’ll enjoy it because your cell won’t work.. slcairport @115913 | @619054 @115913 Hey! We'd love to check this out because you deserve the best available service. DM me https://t.co/Nr93OTtXRx *TaylorBest
"@115911 Took money out of my account on the wrong day again, how is auto pay supposed to help me if you guys can’t get your heads together? | @161027 Consistent billing is important to me too, Heather, so I get it. Send us a DM so we can take a look at this for you. *WhitneyJ"
@115913 D'ya think T-Mo might bring back the $5/mo wearable deal? Got a Gear S3 but can't justify $10/mo to the wife. Help a bro out? | @619101 @115913 With DIGITS you're already saving $5.00 with AutoPay. Keep an eye on the newsroom for any updates. https://t.co/Rs7ud2PYPg *MariahDaigle
"@TMobileHelp Want to buy the ZTE Quartz at the $96 price.  Can it be done without adding a line? | @619103 I would love to check out your options, Chris! Follow this link https://t.co/3KYvpVSslV to send us a DM. I got your back! *MicheleHughes"
@115913 Nothing better than being back at work to blazing speeds with @115911. A simple update estimated to take 13 minutes?! In 2017 😧 https://t.co/kwwC2zOVzn | @128153 @115913 We’re here to help and want you to have the best possible network connection. DM us for help https://t.co/Nr93OTtXRx *TaylorBest
Why do I pay my phone bill on time every month for @115714 to have HORRIBLE service | @619120 Oh no! Why would you feel this way about us? Kindly elaborate on the issues you are having. Please DM us so we can further assist. -SJ
"@115714 y’all the worst phone kompany my iPhone might as well b a dam iPod | @619127 We'd like to get a better understanding of your concerns. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115911 @TMobileHelp No service for 2 days in philly. No warning at all. Notify your customers if there's an issue. | @619130 Hey Leigh! 2 days is a long time, let's get to the bottom of this together. DM me here to get started! https://t.co/wS7tizxjtQ *EmilyNewman"
@TMobileHelp I didn't claim that Nordstrom offer 🤔 https://t.co/MN3f29AzFX | @619163 Hey friend! Let's make sure you get your $10 on this T-Mobile Tuesday! DM me here to get started! https://t.co/wS7tizxjtQ *EmilyNewman
"Tmobile has like the best customer service ever. So convenient and very fast support!! ♥️♥️ @TMobileHelp | @619197 Awww!  We are so glad to help you quickly, efficiently, and correctly!  Thanks for the shout out and feedback!  Have a great day! *BrettM"
"@sprintcare in the UK and can’t get LTE to connect. Only 3G. Please advise. Believe the 25 a week should include LTE? | @619211 Hey thanks for reaching out, allow me to look into this matter on your behalf. Please send us a DM, so that we can further assist you. - KR https://t.co/rMApsV8PQY"
@TMobileHelp is the service down?  No mobile data working. | @619237 We'll be glad to make sure your internet is in tip top shape!  Please send us a direct message so we can start troubleshooting. *BrettM
So T Mobile gone have service in the sky but not down here?? Word https://t.co/9xxp0MDx3t | @619243 We're all about keeping you covered and connected wherever you are! Send us a DM if you're experiencing issues with your service. *JasmineS
"Hey @115911, I love you guys but 9 out of 10 (of the very few) calls I make, ALWAYS DROP! #ComeOnGuys #WhatsGoingOn? https://t.co/3wN5M76d8I | @619250 Those numbers would be upsetting to me as well and I want to help get things turned around. Shoot me a DM so I can get started. *JPL"
"If you ever want to feel like gods abandoned you, just switch to @115714 ever since I switched from @115725, I’ve given up all hope! | @619252 Thai is not the way we want you to feel. Tell us, what issues are you having? Send us a DM, so that we can further assist you. -SJ"
"Anyone else with @115714 having issues receiving calls? My phone shows no missed calls, nothing. My husband says it just rings and rings... | @290345 Can you tell us how long have you been experiencing this issue? Please send us a Direct Message, so that we can further assist you. -GS"
@115911 are you guys not training them right or what? I also feel like my credit card information isn't safe either 🙄 | @340982 Hi Rosaly! Customer experience means the most to me so I want to make sure that we get this right. DM us so we can assist. *WhitneyJ
@115714 when can we pre order the iphone x? | @619290 Thx for posting to us today. iPhone X. You’ve never seen anything like it. It’s never seen anything like you. Pre-order 10/27 -SR
"@115911 ""Free tablet"" is such a scam. I will be reporting you to the BBB. People work hard for their money for you to just take it | @619496 Whoa M, what's going on? We definitely want to make sure your getting exactly what you expect! Send us a DM! *KittyG"
"Straight up, the PD about to get sued bc “yet to prove a crime has been committed” um STOLEN PROPERTY might be a nice start fuck the law https://t.co/QgYmXq9PvB | @179290 Hey this sounds serious and we'd like to render immediate assistance. Please send us a Direct Message, so that we can further assist you."
How much would you give me to leave @115714? https://t.co/v50I6pqEeV | @219841 We would no like to lose you as a customer. What has influenced you to feel this way? -Resolution SupervisorDR
"My #opensignal TRUE Speed Test on #Sprint 2.5G @115714 | @619672 Hi Jackie, I would like to help. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"ughhhhh @115714 needs to stop playing games and send me a magic box... I'm legit irritated I NEVER HAVE SERVICE!! | @619673 Hi there! This is really concerning, allow us the opportunity to help you. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
"Why the hell am I paying #Sprint for 4LTE speeds, and I get 3G speeds? But y’all want my money on time though right?! #overit | @619674 Hi there, this seem very concerning to us. Please let us know why you felt this way? We are here to help. -RM"
@115714 how is it that this companies IPhones aren't able to receive or use other apps during a phone call? Lame ass service! | @619675 We understand that you would like to use voice and data. Please shoot us a DM so that we can further assist you. -Resolution SupervisorDR
This @115714 signal gets on my nerves 😒 | @619676 How may we be of assistance to you? Are you encountering network issues?-DD
"Yo @sprintcare your service fucking sucks | @619678 Hey there! That's not the kind of feedback that we want to hear. Contact us by direct message, so we can further assist you. - SB"
"Me: “wtf are you making me watch, fast forward it..”
Cait: “I️ can’t, I️ have @115714 I’m scared...” | @619679 Hi there, are you experiencing an issue with your data? Please let us know we want to help. -Resolution SupervisorDR"
"I should've never went back to @115714 🗣 I pay $120 a month for what exactly? I NEVER have service. EVER!!! Counting down the 8 months until  the end of my contract. #TeamWifiOnlyThanksSprint | @619680 Please send us a DM, let us work with you. We want to fix this! -PB."
@115714 fix your help service. tells you to go to places that dont exist on website | @619683 Hey! Allow us to take a better look into this. Please send us a DM to further assist you. - DB https://t.co/rMApsV8PQY
subtle flex https://t.co/tx3G2tEfNG | @434247 Can you DM us for further assistance? -FG
"@115714 I've just received the worse customer service from one of your stores! I am being scammed. Phone stops working, sure faulty product and I have to pay. Now I am mad | @619684 This isn't the way we want you to feel! Please send us a DM, lets talk! -PB. https://t.co/rMApsV8PQY"
"@115714 y’all are horrible...customer service and service/connection wise | @619685 This isn't the perception we want our customers to have of us! Please send us a DM, lets talk. -PB. https://t.co/rMApsV8PQY"
"@29360 necesito mi internet yaaaaaa, @115714 me quitó la dataaaaaaa | @619686 ¡Hola! Nos gustaría ayudar. Por favor, envíenos un DM para poder asistirle. -JA. https://t.co/rMApsV8PQY"
"@sprintcare I am DISGUSTED with your customer service right now! I don't know who you have working for you, BUT PEOPLE DO NOT GET SPRINT! I'm shaking right now! Verizon here I come! | @619687 Oh no! Please send us a DM, let us change your perspective of us! -PB. https://t.co/rMApsV8PQY"
"Bro @115714 is so petty, they disconnected my phone for $0.36. So I go into the app to pay it, and it doesn’t even accept less than $1, I’m PISSED. | @373024 Please send us a Direct Message, so that we can further assist you. 2-2 -AH"
"Bro @115714 is so petty, they disconnected my phone for $0.36. So I go into the app to pay it, and it doesn’t even accept less than $1, I’m PISSED. | @373024 Hearing this issue bothers us and we'd like to look into this for you. 1-2 -AH"
"Spent past 3+ hours trying to upgrade a line in my @115714 account and @115714 has failed miserably.  I thought they were customer focused | @619688 Sounds like something we need to look into. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"@115714 if my iPhone X screen cracked should I come see you about getting my money back or @115858 Cause I ain’t paying mucho $$ for something that broke in four days | @619689 U can contact them by dialing 800-584-3666.They are operational on Mon - Fri: 7:00 AM -11:00 PM Sat - Sun: 
 8:00 AM - 9:00 PM -TN"
"@115714 if my iPhone X screen cracked should I come see you about getting my money back or @115858 Cause I ain’t paying mucho $$ for something that broke in four days | @619689 Hey Brain, once you have insurance on your account you can file a claim with Asurion to get your device fixed. -TN"
"I hate @115714 , we’ve been waiting for our 8’s for like a month ! | @619690 We truly understand that waiting can be a hassle. Please click here https://t.co/O1mkYIdKu5 to check delivery updates. - DB"
"@115714 I’m just wondering why I’m paying for service and not receiving any calls, texts or being forced to use WiFi & I pay y’all every month? | @464985 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"My iPhone X is giving me some serious problems @115714 @115858 😡 | @619691 Hi! What issues are you experiencing with your new iPhone? Please, send us a DM to properly assist you. -LR. https://t.co/rMApsV8PQY"
I switched to @115714 & it's the worst decision of my life. I can't use my internet unless I'm connected to the internet and I'm not going to be paying for a service I can't even use😡😡🖕🏼 | @619693 Not having the service can be frustrating at times and we understand how you feel atm. DM us some more details so we can assist you. -KT
"If I have unlimited data then how tf am I getting charged for going over my data @115714 | @619694 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"@115714 Hours and hours on the phone with you. Hung up on 3x. We’ve been customers for over 25 yrs. can’t you fix this? | @619697 We at Sprint strive for excellent customer satisfaction. Shoot us a DM so that we can further assist, Sprint cares! -Resolution SupervisorNP"
wonder @115714 a good phone company and will buy me out my contract .. | @619698 Hi there. We're pleased to know that you've considered joining our Sprint family. You can get more details here https://t.co/9ABiXqmY33 -KT
"Thank you sprint for the great customer service #cutsprint #sprintcustomerservice #theywillhanguponyou @115714 @sprintcare #lousyiphonexupgrade https://t.co/P8Eu3t7Vn9 | @619699 Hello Bick! So sorry to hear that. Please, send us a Direct Message with the details of the issue. -CL https://t.co/rMApsV8PQY"
@116447 Hello I was almost going to change my phones to sprint again because recently @115714 launch Calling Plus feature.  When I went to a store no body knew what that was. I also apply for a job and nothing happened. | @619700 If you would like a member of Team @116447 to contact you please DM your contact number.
@115714 I just had the most horrible experience with a customer service person. I've been with you guys since 2001 too. I am switching companies as soon as my contract is up | @619701 Such comments concerns us. Please reach us via DM to further assist you upon this matter. - VC
"@sprintcare I’m a customer...why can’t i get this deal?? https://t.co/MQnlLgLC9d | @619702 eligible from the trade-in list. For complete eligible trade-in list, please visit https://t.co/0FE0wlbF4R. (2/2) -AC"
@sprintcare I’m a customer...why can’t i get this deal?? https://t.co/MQnlLgLC9d | @619702 Hello D!  Please know that you may qualify for this offer. This deal is available for new and existing customers with devices (1/2) -AC
"My internets been shit all day wtf @115714 | @619703 This is not the kind of service we strive to provide. Please send us a Direct Message, so that we can further assist you. -DD"
@SprintCare Check Direct Message. | @619704 Thanks! -RM
Do any phone providers have optiobs that help make the move from @115714 ? @115911 @115725 @att @126302 | @619705 How may we be of assistance to you? We are always happy to help.-DD
"Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 Oh no! This is not the way we want you feel. Please send us a direct message but better assistance, we're here to help. -RM"
Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 Please send me a Direct Message so I can a look into your issue. I look forward to your message. - Resolution SUP NN
Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 I haven't gotten any feedback from you and we would like to take a look into this for you. 2/3 - Resolution SUP NN
"Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 Hi there, you would have reached out to us yesterday in regards to a billing related issue. 1/3 - Resolution SUP NN"
"Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 We would not like to lose you as a customer. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 Hey, still waiting on feedback. I know you must be busy at this time. When you do have time please reach out. -Resolution Sup AM"
"@115714 https://t.co/6feO2Y6Mru | @619706 This is not the kind of service we strive to provide. Please send us a Direct Message, so that we can further assist you.-DD"
"@115714 is an iPhone 8 plus that I pay off fully unlocked? | @448785 Hi there! Please send us a Direct Message, so that we can further assist you with your question. - LV. https://t.co/rMApsV8PQY"
"#sprint is hella lame , can’t get signal no where!!! Why I’m paying this much for soo shitty service. | @619711 Hey, are you having issues with your voice, data or text? DM us with your nearest cross streets & ZIP. - NA"
@115714 @SprintCare Frustrated. Furious. Disappointed. Disgusted. 2 weeks ago money was erroneously taken from my account. At that time I was told to wait 5 to 10 business days and it would be restored. Today I learn that they applied the monies to a CLOSED account. | @205475 Please follow us and send us a 'Direct Message' so we can further assist. -KA
"How da fucc I change both my numbers and BOTH the old numbers still popping up wtf @115714 | @619713 Hi there. Can you send us a DM with a bit more information on your issue, so we can help? -DE"
"What company wants to steal my business from @115714 tired of my 500 dollar cell bill every month | @619714 Yikes! Can you please send us a DM, so that we can be able to further look into the billing issues that you're currently experiencing? -TC"
"Sprint is having issues since 04:00 PM EST https://t.co/fSjFrzcc55 via @130140 @115714 | @200392 We understand that this can be frustrating however at this point we would like for you to send us a DM, so that we can assist. -TC"
"@115714 obsessively checking my #iPhoneX shipment information, I’m literally too excited for words! #appleLover ❤️📱🍎 #SprintForLife 💛 #SprintCustomerForLife 💛💛💛 | @486714 We can feel your excitement! It's such a great phone, you'll love it. -KA"
Why does your service suck so much 👎@115714 | @619715 Hi there! Tell us how to change this impression around. I am here to assist. -JA
"@115714 sucks. How y’all gonna offer the #iPhoneX at a cheaper cost to new customers ONLY. Smh | @619716 Hey there. We have an offer for existing customers. For a Limited Time, save $350 on the iPhone X with Sprint Flex and Eligible-trade-in -KW"
"@115714 I didn’t figure y’all would tweet back just furthers proves your lack of concern for your paying customers just kys!!! | @554881 We would like to have a better understanding of your issue. Please send us a Direct Message, so that we can further assist you. -JJ"
@115714 really disappointed me today. How are you gonna tell me I have iPhone forever then turn around and say I can’t upgrade till 2018? Like WTF | @619717 This is a common misconception. I will be happy to educate you further on our iPhone forever program. Please send us a DM lets converse. -CW
"2 days in a row of dogshit service, thanks @115714 | @518782 We would like to review your account to further assist you. Please send us a Direct Message, so that we can further assist you. -JJ"
@115911 @ATT @115714 any of you need a customer who's sick of @115725 charging ridiculous prices and hiding things in the fine print? | @619718 We'd be happy to have you join our Sprint family! Please visit https://t.co/DXeSKlIlYx to check out this unbeatable offer. -KA
this iPhone X was a waste of money and time y’all service slow as fuck! I’m over it @115714 | @619719 This isn't something we like to hear from our customers . Please send us a DM so that we can investigate this issue for you. -CW
"@115714 @VerizonSupport if I have my own iPhone X, how much is the unlimited plan for a single line? | @290243 Unlimited is the way. At Sprint we charge $65 for our unlimited plan for one line or 60 once you o auto-pay. -MG"
@sprintcare @115714 get it together....slow data if at all since yesterday | @619720 Hi Alyson! Thank you for reaching out to us. Please send us a private message so we can further assist you. -TT
@115714 https://t.co/a0Fo8mXRdy | @619721 Hey! We would like to look into this issue. Please send us a DM so that we can further assist. -KA
@sprintcare For the 2nd trip in a row I’ve gotten a welcome to Vietnam msg on my 2nd day in Peru. Any idea why? #wrongcontinent https://t.co/zGtOKmRpmk | @619722 Hey there! Sorry about the bad geography. Send us a DM. Let's look into it so you can continue enjoying your trip. -KM
"Yet another horrible experience at @115714. Everyone in your company I’ve dealt with have left me with anger and regret being with sprint. | @619723 Hi David, I am here to assist, please send a Direct message. -AF"
"@sprintcare my phone won’t stop glitching! I’m losing my mind and #Sprint is about to lose a customer! | @619724 Hey, we definitely won't like to lose you. How long have you been experiencing this? DM us with details. - NA"
"Everything working out perfectly. Can't wait to end my @115714 contract. | @619725 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
"@115714 stole $200 from me and then had the nerves to ask me to pay an extra $150 !! Like are you serious! Never trust this company!! @sprintcare @138028 | @619726 This isn't the type of feedback we like to receive from our valued customers. Please send us a DM, we're here to assist. -SD"
@sprintcare I need someone to help me with my bill🤬 | @342116 Thank you for reaching out to us. Please send me a DM elaborating on the issue you are experiencing. -NW
I'm so done with @115714 | @619727 We would not like to see you leave. Please allow us the opportunity to assist you with your issues by sending us a DM and following us. -KG
"I hate @115714 so much, that I’ve come to a quiet acceptance that I’ll just have to jump ship. I’m not accepting bullshit service anymore. | @558906 Hi, please allow us to assist you. We want to help. Send us a DM. -ResolutionSup SR"
Dear @115714 ... yalll fucking suckkkkkkkkkkkkkkkkkkkk | @619729 This is concerning. Give us the opportunity to change your view. Shoot us a DM. -SMG
@sprintcare @115714 CAN YOU PLEASE SEND ME ANOTHER PRE- LABELED PACKAGED PLEASE TO PUT MY TRADE IN. THE ONE PROVIDED GOT WET 😕 | @619730 Hey! I can definitely help you with that. Send us a DM so we can further assist you. -CD
"Dear @115714,
If I have unlimited data, how/why are you warning me of high data usage at 2Gb? 🤔#sincerelyconfused | @619731 Thank you for reaching out to us. I will be happy to assist you. Can you please send me a DM so I may be able to further assist. -NW"
"Exclusive @115714 @344970  bolt in repair center 145 days now.  Wife's bolt just died.  No customer support from either company. #supportwhatyousell | @619917 Hey John! Allow us to assist. Can we please move to a secured forum, so we can proceed. Get started here: https://t.co/QEg1fZikLT Conversation will be continued in your secured web browser. -LR"
"I️ wanna goto @115714 and curse there asses out sooooo bad | @619918 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE"
"@115714 is literally the only shitty ass company that hasn’t taken care of their customers effected by Hurricane Harvey. Damn near 2 months later and they’re still collecting money for service that doesn’t work. 🙄 | @619919 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE"
"@115714 after years as a loyal customer I will b saying farewell... ur service sucks | @619920 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE"
@115714  @sprintcare are you kidding? 14 years of consecutive service and you still waste half my day and give me a headache every time I upgrade. I'm thinking it's finally time to part ways! #whatapain | @619921 We are sorry to hear that you have had some issues with getting your upgrade and we would hate to lose you as a Sprint Customer. Please shoot us a DM so we can see what we can do to improve your experience with Sprint. Thanks! -Daulton
I just wanna know if my phone is coming today☹️ @115714 @sprintcare | @619922 Hey! Use this link to view the status of your order https://t.co/O1mkYIdKu5 - CE
"@115714 yall need to get yall shit to-fucking-gether its been damn near 6 days and my phone service sum shit , get a fucking grip im not paying yall for some shit service bitches | @619923 This is definitely not the experience I want you to have. Is your issue voice or data related? Please send us a Direct Message, so that we can further assist you. -JJ"
"@116447 @sprintcare I can't believe after 3 calls today that you said you would help , and you have the same specialist call me.  Do I need to start going higher up in the company to get help here??? | @561268 We appreciate you working with us to address your concerns.  Team @116447 will DM you."
"Hey @115714 thanks for the false promise at the store. The worst service I got from any telecom network. Need to switch to any other service within a week. | @619924 We will hate to see a value customer as yourself leave the Sprint family. Please send us a Direct Message, so that we can further assist you. -JE"
My service been on some other stuff lately. Wassup w that @115714 | @619925 Hey Jalyn! What service issues have you been experiencing?  Dm us and let us help. -R.I.D
"Fuck @115714 high ass I'm about to move over to Metro PCS they keep on fucking with me 😤 | @619926 This type of comments concern us. What's happening? Why you want to leave us? Please, send us a DM giving us details on what makes you feel this way. - CE"
@sprintcare Please tell me how I can get normal service in my home. All I get is Zero bars continually on Roam. | @619927 Oh no! Are you having network issues just a home? Since when is this occurring? -JM
Phone stores aggregate me so much. Like why can't you just explain to me exactly what is happening. Stop talking in this weird code @115714 | @619928 Hello there! How can we assist you? -DM
"T-mobile easily the worst service @115911 fuck all of you | @619929 We only want you to be confident with the best team around, Matt. DM us and let's talk. *JamieK"
"@115913 @TMobileHelp I would like to get the Apple Pencil on the installment plan, but the darn thing is always out of stock. When will you all be restocking? | @400769 @115913 Hey there, Jesse. No specific time frame to provide, but check https://t.co/Aq7Df1wSRw periodically for the stock status of the pencil. *DanKing"
"@115911 don't fall for T-Mobile scam : Buy a LG V30 n get a GPad tablet. Lies ! They said I didn't qualify because I'm on the "" On demand program"" , so they gave me the Alcatel A30 instead, and I come to find out ' in order for the tablet to be free, I have to keep tablet active | @302827 Getting all the info upfront is super important, and I want to make sure we get your feedback and help in any way we can. Send us a DM please. *JPL"
@115913  I don't understand its taken 3 days with no progress trying to jump my phone to the new Note8 customer care seemed not to care to fix the issues now another trouble ticket waiting another 24hrs been with @115911 for 4 yrs perfect credit dont feel like avalued client | @619930 @115913 We absolutely care about you. Please DM us so we can get to the bottom of this: https://t.co/cuEwtd2epS *DanKing
@115911 when y’all gonna let me see my bills from more than 3 months ago ?! | @619931 Hey Vic! We can definitely help you out with that :) Send us a DM! *KittyG
"It takes 15+ minutes to load a 5 minute video with unlimited data from @115911 that shit is crazy | @620279 Hey Vic, send us a DM and we'll make sure you're getting the best speeds to stream your videos :) *ChanneyT"
"@TMobileHelp @115911 ultimately, after almost 4 hours, I was instructed to wait 2 days for someone to call me back. THE WORST. https://t.co/2EhEAZi5YT | @620280 T-Force is here to help! Send me a DM so I we can take a look together. https://t.co/xaT8QuZFeS *SidneyNorton"
Hey @115714 why am I paying for unlimited if you throttle my data so bad my phone is completely useless? That’s not even a little unlimited | @336602 This isn't what we like to hear! Please send us a DM. -PB. https://t.co/rMApsV8PQY
"@TMobileHelp can you guys help? https://t.co/LSkg7o0JTr | @620890 We definitely can Jose! Let's update that, send us a DM! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115913 mr. Legere i need someone to call me from your team this evening please,im at work now,can someone please call me after 3pm this evening please? Very important | @620891 @115913 I’m here to help make sure you’re taken care of. Please send a DM my way to get started. https://t.co/Et1Fu7xZtb *BarbPelotte"
"Takes up to half an hour to get back on LTE w/@115714 when I go to the bathroom, so of course @sprintcare suggests I don't bring my iPhone in there. Great advice to a radio host who would be in serious trouble if he were locked out during a broadcast. 100%, dummies. | @221523 Please send us a Direct Message, so that we can further assist you. - LS"
"New prepaid sim card from @TMobileHelp already activated? Receiving someone else's text and calls! | @621002 Hey there, let's get to the bottom of this! :) Please send me a DM https://t.co/hBbPBuzTo1 Thank you! *EdBatangan"
@TMobileHelp my phone seems to reboot if in a certain area. Of Jersey City. Very odd. Can we talk? | @543021 That is odd for sure! Let's chat in DM about what you are experiencing :) https://t.co/jaHSC7DwkH *JacintaJenkins
Clearing a message issue is upsetting with @115911 .the issue contuines on. I wonder if this would happen elsewhere | @303649 Hi Ej. I'm having trouble understanding your problem. Please DM us so that we can further discuss this. *KaeW
"@TMobileHelp is it optimal to add @115911 line at the last day of my billing cycle or on the first day? Thanks! | @228354 Hey there, it's best to add it the day your cycle starts over, DM us and we can check it out! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@TMobileHelp , the T-Mobile app keep saying there are some technical difficulties on my pixel 2 xl after logging in. Help please. | @621253 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"Been on the phone with #sprint 20 minutes and already been transferred 3 times | @603139 Hey, feel free to reach out when available we would be happy to look into this for you. Resolution Sup SR"
"Been on the phone with #sprint 20 minutes and already been transferred 3 times | @603139 Hey saw your post, plz know that we r here if u need further assistance. You can also reach out when you are available. Resolution Sup --KR"
"Been on the phone with #sprint 20 minutes and already been transferred 3 times | @603139 Hey, were you able to get your issue resolved? Please send me a direct message with your contact information. -Resolution Sup AM"
"Been on the phone with #sprint 20 minutes and already been transferred 3 times | @603139 Hi there, Britt are you still on the line with the agents? Do you still need assistance? -KK"
Now that I have 280 characters I hate @115714 double. Don't buy phones from Sprint. They don't unlock the phones on purpose! Choose any other carrier and you will be happier | @117306 This is not the way we want you to feel. Please let us know what makes you feel this way so we can turn this around. Sprint Cares! -  CF
@115714 signal is so fucking slow | @621303 Hey there!  Thank you so much for the post today! What’s going on? -KJ
"@115714 @sprintcare for real your service and call center is the worse, idk what I was thinking when I call for info | @621304 Hey! Can I please have your nearest cross street an ZIP code? I would like to help. - IR"
"@115911 just confirmed that the no-coverage and no service I have been dealing with since early this year is the “expected coverage by @115911”.  I hope you are listening, @115714 , @115725, @ATT!!! So @115913, you can stop faking reliable network. | @118741 @115913 I’m here to help with your coverage questions and will meet you in DM https://t.co/Et1Fu7xZtb *BarbPelotte"
"@TMobileHelp @115911 is the IPhone X available in stores yet? I’m in Dallas today. I would love to do an instore pick up if you have the IPhone X available in stores today. Let me know which store has it in the Dallas area. | @122740 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
@TMobileHelp so idk if T-Mobile don’t like me or this is my point to switch but I got a warranty claim on my phone got it and it don’t work | @418159 We love you my Magenta friend!  Lets have a look and get this fixed!  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy
"@TMobileHelp hi! I understand there were some issues with the pier1 coupon for T-Mobile Tuesday's? Any timeline as to when that might be fixed for online use? | @115892 We definitely want you to be able to #GetThanked! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"@115913 I've bn with tmobile for years,wht do I need to qualify for a zero money down phone upgrade??? | @621427 @115913 I’m here to help with all your upgrade questions. Let’s see what’s going on. DM me for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte"
Thinking of switching from Big Red...getting to be too expensive for us. Does @115911 still do a trial phone to test their Network? 🤔 @115913 | @621429 @115913 I’d love to see you make the move to our Magenta Family. Please send a DM our way to get stared https://t.co/Et1Fu7xZtb *BarbPelotte
"Hey @115913 . @115911 store# 4466 in seems shady. 3 day promo for 20% off my bill if I switched. Now they won’t honor it! Please fix?!? | @621431 @115913 Hey Scott, your experience matters to us and we'd like to hear more about this. DM me https://t.co/PUCbqyZK4U *RachaelTansey"
The @115911 system they can only go back to May and I paid $96 5/6/17 and $125 in April $210 in February @115913 | @597944 @115913 It's important to us to follow through with our promises. I see your DM and will meet you back there. *CassyFitzgerald
"Hey @115714 how do I know where the corporate stores are located in my state? | @621694 Jamie - Hello there! Regarding your request: Please, get into this link: https://t.co/cj6DFeSaGj so that you can find it. -IG"
@115911 very disappqointed about The quality and ability to send videos thru MMS on @125607 Galaxy S8. | @290423 Let's take a closer look Vin! Send us a DM and we can assist :) *KittyG
"@TMobileHelp If I have a line with t-mo already, can I take advantage of the pixel 2 offer? Can I get the rebate if I buy with installments? | @442352 Great question! Send me a DM! https://t.co/dPHUAru2pc *MikeVance"
@TMobileHelp How long does it take for the Pending on my Plan change to go through? | @399478 Let's check it out! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! :) *KrystnYogi
"@TMobileHelp horrible network coverage in Philadelphia center city. Several others suffering. | @622466 We want to show the City of Brotherly Love some #MagentaLove DM me, I'm here to help! https://t.co/n6tQTx28XN *OliviaStewart"
Does @sprintcare even listen to its customers' problems or just create more? I've 2 issues for the last two months remain unresolved. Pretty simple - data dispute and failure to retroactively apply plan discounts. I wonder how @115725 @169291 @ATT would handle...#contractfree | @313133 May we send you a link to review the account?
@TMobileHelp @115911 what are your plans to improve data speeds & coverage in the SF Bay Area? Been using your service here for about a year & am disappointed in the service | @622467 I want to make sure you have the service you need!  DM For more help! https://t.co/JP7aKumWOa *AlexGreen
"Thanks @115911 for sending me something I did not order, not being able to cancel the order after 2 hours it was placed, when it did NOT ship until the next afternoon, charged my bank account after telling me you wouldn’t and telling me to dispute it with my bank!! https://t.co/v2E3IsmFrd | @299870 Crissy, I want you to know that the team is always on your side. The experience you described is never our intent... https://t.co/ModQApSGvE"
"@115911 This whole suspend my phone service 3 days after I get my bill thing is BULLSHIT. | @622468 Hi Kadesh, let us help and see what happened there. DM us, we're here for you. *JoanO"
@115913 Take this for #humpday #ASSHOLE https://t.co/9zKmHJ53hD | @218413 @115913 Hey! 16 years is awesome! We've got your DMs and will be replying shortly. Thank you! *AlissaFast
@115911 @TMobileHelp $50 per month 10gig .I'm always out anyway poor Customer service. Who plan better I need to switch @6674&t or @126302 | @302459 @115911 @6674 @126302 T-force is here to fix this ! Let's DM about this ! *TaylorMichaels
"Bruh I’m switching phone service @115911 I pre ordered my iPhone x from your service just like that damn commercial said and I still don’t have my fucking phone .. I’m going to Verizon y’all better give me my money back 😒 | @512565 C'mon, D! You don't mean that! We're working around the clock to get the devices out. DM us so we can check your delivery date. *WhitneyJ"
"I wonder if @115911 has lowered the cost on iPhone 8? I went in the store 2 get the 0 down 4 being a long time cust & was told that's a lie | @622473 We are all about being honest with you, Natasha. We’ve set a down payment to give you lower monthly payments. DM us, let's talk. *JeremyJ"
"Constantly having an issue with @115911 service or associates so ridiculous 🤬 | @622471 What can we do for you? DM us, we want to make your experience with us the most pleasant one possible. *JoanO"
"Show of hands 🖐🏾 of who hates @115911 services | @622471 Hey there! We definitely want to assist, but we would need to receive a DM to look further into your concerns. We're here for you! *BrookeK"
"@115913  I've been with T-Mobile 17+ yrs because it was the most affordable. Now @115714 is and t-mo promos are for new customers not loyal customers, why should I stay w/@115911 ? Have a new kid around the corner, so I have to pinch pennies. | @622474 @115913 17 years is truly amazing! We'd love to help save you some cash each month. DM us!. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913  I've been with T-Mobile 17+ yrs because it was the most affordable. Now @115714 is and t-mo promos are for new customers not loyal customers, why should I stay w/@115911 ? Have a new kid around the corner, so I have to pinch pennies. | @622474 We'll be happy to have you. Switch today and take advantage of the BEST rates. Click here https://t.co/YNqHv8RGu4 to get started. -HS"
"@115911 switched almost 6 months ago...15-30 days, 8 weeks OR 8 YEARS???? what is the hold up??!! https://t.co/2TiMNC4DFj | @622475 Whoa, Nick! Send over a DM and let's take a closer look for you! We definitely want to assist! *BrookeK"
"With Project Loon, #HR4HR and #slowcookersundays with @115913 , I just may switch to @115911 after almost 15 yrs w/ my carrier. | @116948 @115913 Magenta would look fantastic on you! DM me if you need assistance switching, Lisa https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 how are you going to get new iphones and your service can’t support all the new features that come with it. | @481749 Kendi, we hear you have come concerns. Send us a DM, so we can get your questions answered. *RodnellaK"
@TMobileHelp this is complete crap nothing gets congested it’s a wireless data plan your not even human ! https://t.co/bgLXiwUk4E | @622486 Hi! I'm human and I'd love to help! Send me a DM and we'll discuss your unlimited data plan https://t.co/dzjAJQ2bkx *SoRaYi
"[My Best Fans] @622488 @117735 @153185 @84292 @TMobileHelp via https://t.co/6sBjMMlhoV https://t.co/f3W6ZGr02W | @622487 Awww! So honored to be your Twitter BFFs, Steven! But why that other guy on the list though? ;) *SoRaYi"
"push comes to shove i’ll upgrade my @115911 hotspot so i can get unlimited internet and hopefully @116602 too | @427708 Greg, you never should feel forced. Let's look into your options and see what best fits your needs. DM us. :) *JamieK"
"@TMobileHelp hey, was having issues with my T-Mobile Tuesday app yesterday, but if I read right, I'll get another shot at Panda Express? #really?? | @622499 I'd love to go over this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
"I am not satisfied with @115911  service. | @622500 Well, Zion, what can we do to change that? DM us, let's chat! *WhitneyJ"
@115911 @239217 so everyone who had issues w the code and site just misses out on getting “thanked” cuz of ur errors? @115913 BS https://t.co/KYtYG7xCNS | @529689 @115913 Hey! We’re working to make sure you still get thanked. Stay tuned to the app for further updates. *AlissaFast
"@ATT @115725 who wants my money if you promise good service. @115714 cannot fulfill contract of good service. | @622726 Please allow us the opportunity to change your experience, send us a DM so that we can further assist you. - LV."
"And fuck you @115714 for your shitty service and your shitty customer service! It's time to switch! | @622727 This is not the kind of experience we are striving to provide, please send us a DM so that we can make it right for you. - LV."
"Can someone @115911 explain why auto payment is unreliable and why bills fluctuate month to month with no changes made on my end? | @622731 Hey Sarah, thanks for reaching out about this. Send us a DM and we can further assist you :) *ChanneyT"
@TMobileHelp 78666 zip code.  Mobile internet has been down all day.  When calling people can't hear me unless I'm on Wi-Fi | @622732 Hey Carlos I want to make sure we get this turned around. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
@TMobileHelp need help my billing cycle changed and i was charged for a late fee i need answers | @339293 We're here for you! I can see you sent us a DM so expect a reply there in the next few minutes! *ChaseConway
"@115911 could you guys just activate my highspeed data plz? I dont wanna wait weeks for it | @601240 Why do you have to wait weeks, thats no fun! DM us and we can take a look *MelJ"
"@115913 I have been with T-Mobile for 20 years and am getting the run around with Customer Service. They are not honoring an Uncarrier Promo. Can you please help? #loyalty | @622733 @115913 I absolutely want to make sure you're getting the full value of the promos you qualify for, Stephen. We're on this; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 what info do you obtain by a Dm? | @622734 We can talk account specifics in DM. *JPL
"@115911 y’all need to get y’all shitty service together man! Y’all stangin’ me already.. | @622735 Having strong connection is important to me, Vic. Let's take a closer look to see what's happening in the area. Send us a DM! We're here for you. *RickK"
"I’m so effing done with @115911 😡😡😡 | @516365 Hi Teresa! What can we do to turn that frown upside down? DM us, let's chat about it! *WhitneyJ"
.@115911 @TMobileHelp just issued 11/1 android patch. Still no 11/6 patch for KRACK WPA2.  https://t.co/NP1pMm2pkd | @622737 Magenta Queen 👸 is here to help! Send me a DM so I can help. :) https://t.co/NICrRPn7OP *SierraRichards
"@115911 the customer service here at you Lynnhaven store in Virginia Beach is very unsat. We came in 1st yet everyone else is being served by 2 employees | @474776 This is super important to us, Shamal! We appreciate this feedback and want to address this. Please, DM us so we can get some details. *WhitneyJ"
@TMobileHelp I have your guys prepaid service and I'm getting texts from random numbers with screenshots that I called them. I'm pretty sure my number is being spoofed. Will I be charged to change my number? | @622738 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"So somehow someone got access to my family's @115911 account and ordered an iPhone 8 Plus to get shipped to some address in a sketchy area of the Bronx. Called T-Mobile up right when I got e-mails on Saturday and they still shipped the phone out today. smdh. | @622739 James, we take fraud like this very seriously and would love to take a closer look. Send us a DM here with some more details and we'll gladly help out. *BlakeT"
@TMobileHelp how can I get a bill when phone is totally paid and line is in military suspension? #tmobilestrikesagain #sotieredoftmobile | @554808 Let's go over that bill to see what happened! Send me a DM! https://t.co/dPHUAru2pc #BattleBuddy *MikeVance
"@TMobileHelp hoi, mijn instaleerpakket is bezorgd (en is getekend) ik was alleen niet thuis toen het afgeleverd werd. Hoe kan dit? | @623215 We would love to assist however we are T-Mobile US, you may want to try @121678 *JessicaBrenhaug"
Having signal issues with iPhone X where I had great signal with my 7+ the X only gets 1-2 bars tops and is very slow speeds @TMobileHelp | @117987 Oh gosh! Let's dive into your signal right away! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins
"@115911 no service 20 miles east of Austin?  Come on man...... | @623285 Let's get you back online, Andrew. DM us, we're here for you. *JoanO"
Hey @115911 I'm thinking about doing a outdoor charity concert for donations for food who can I talk to for a request about sponsoring? | @623286 That's an awesome idea. DM us and let's provide you the right resources. *JamieK
@115913 Customer loving is a #fuckingjoke. Your billing system sucks. #timeforanewcarrier #fatcat #livinglarge #whatdoesyourpaychecksay | @623288 @115913 Hey! Let's take a look at your bill and turn this around. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
"I just switched from you to @115911 and i regret it every day. are there options to switch back? https://t.co/nrlnV1AaTw | @345985 The great option is to stick with us and allow T-Force to win you back, Jodie. Please send us a DM. Let's pick up where we left off. *KeithM"
"Bout done wit @115911 | @623294 No sir, Von! What can we do to turn this around? DM us, let's chat! *WhitneyJ"
"30 minutes and 6 different reps just to try to pay a phone bill @115911 what's going on? I keep getting redirected back to customer service.

Sounds like a case for the #whiskeywednesdays, n'est pas @623296 https://t.co/XuVsLnjjtf | @623295 DM us, Andy. Let us make sure that whiskey is just for pleasure. *JoanO"
@TMobileHelp @115913 disappointed that I couldn’t get the promotion $300 off new Iphone x... I had my 7 for over a year and wanted to trade it in. I have been with T-Mobile for years And this was very disappointing to me :-( | @623297 @115913 Hey! We're here for you and we'd love to review your options. DM me so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 what’s up with the service downtown. | @623298 Yikes, LC! Let's take a look at this! DM us so we can take a look at this for you. *WhitneyJ"
Today's lesson. @115911 will not alert you that your new phone is not covered under the insurance plan you're paying for. But they'll still take your money for a year. So now you're out insurance money AND the cost of a new device. Perhaps it's time to switch providers. | @623299 We need to sort this right out for you. DM us and let's chat. https://t.co/cX9JRYxboR *MelissaStephens
"@TMobileHelp so u guys just gonna take my money and not send my phone? | @623300 That's not how we roll! Let's fix this, send me over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
"This is the slowest I've seen @115911 in Gulfport, Mississippi. I really hope the service get better down here. I've had 2G speed in some areas and absolutely no coverage in others. https://t.co/bbpP3xCEAi | @268822 Let us take a closer look at this, Jesse. We'll make sure you get the speeds you expect from us, DM us. *JoanO"
"@TMobileHelp Everybody at the office w TMobile is having service issues. What the heck is going on?! 
#GrapevineTX | @623301 I'd be happy to check that out for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@115913 I’m having difficulties with my iPhone X order.At store I was told everything is fine,now I rec’d txt saying my order cancelled. | @446500 @115913 Hey! I'd ask the same questions! I'd love to work with you to get to the bottom of this. DM me https://t.co/3sF8qpf2nx *AlissaFast"
"Beetje jammer @TMobileHelp @115911 plaats je een verlengingsorder maak je een kleine aanpassing die het systeem toelaat wordt je order geannuleerd aanpassen niet mogelijk ?! | @623303 Hi Giljam! I would be happy to help, but I think you might be looking for our Dutch teammates @2399. *LizRackliff"
@TMobileHelp I️ need some assistance. Anyone there? The messaging section on the t mobile app didn’t work | @623305 Hey go ahead and send me a DM https://t.co/EyMABzAJlb I am more than happy to help!  *MiggyHerrera
"@115913 and @115911 
How is the Pixel 2 promotion gone already? I bought this 10/24 in part because of my plan to switch my 4 lines from cricket. It didn't ship until last week and the promotion was over when I checked Monday... | @623306 @115913 Hey! Let's check out your options for the promo. Send me a DM and we'll chat! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp how long does it take for an unlock phone link to come through.I’ve had 3 diff associates tell me immediate, 24hrs, 3 days? | @623307 Hey There Jaime it normally does take 24 hours however if you have any other questions can you DM on this link 

... https://t.co/9h2nUk9eup"
When @115911 cancels my iPhone x order 😡😡 not okay!  @115913 | @623309 @115913 Hey! That's not what I want for you at all. Let's chat in DM! https://t.co/3sF8qpf2nx *AlissaFast
"Thinking about switching from @115714 to @115911 | @569781 Hi there! We don't want you to go anywhere. Please send us a Direct Message, so that we can further assist you. -MM."
@TMobileHelp any way to see if stores near my area have the iPhone X without calling each one? I know it's a long shot of getting one either way at this time. | @623310 Hey there David We do not know if a store does without calling them but if you have any other questions do you mi... https://t.co/4sNLhzIZBt
@115911 you can’t expect me not to speak bad about a SHITTY company | @622471 I've got your back! I see your DM and will be meeting you back there to work on turning this experience around! *HeatherTrisby
"Every time I see a @115911 ad promoting “America’s best unlimited network” I LAUGH bc I can only SOMETIMES get service standing on my front or back porch | @623312 Well, that won't do, Helen!  We've got to deliver the best because you deserve it! DM us so we can check it out for you. *WhitneyJ"
@115911 why have I been paying for replacement coverage on my phone if you're just going to deny coverage and force me to pay out of pocket for a new device? I shouldn't have to jump through this many hoops to use a service I pay for monthly. | @623299 I agree Kirk and we want to get you fixed up! Could you DM us details so we can take a closer look? *ElleA
"@115714 even if I took advantage of the new lease option you have (the 50% off lease with the 14.58 monthly credit); however... (1/2) | @529923 Hi there! Please send us a Direct Message, so that we can further assist you. -KC"
@115714 has awful customer service and no one should ever get sprint. Waste of money | @623439 this is not the kind of feedback we like to hear from our customers. Is there something we can help you with today regarding your services.
"@115714 every single time over the past two months I've tried to view my bill online, there is an error. Why can't I view my bill? | @623440 Wow! This is concerning. Visit the following link to view your bill, https://t.co/mFYbe2sJFl. Hope this information is helpful. -SJ"
@sprintcare can a billing specialist please call me in order to review my bill I am having a hard time understanding the need of two statements within one month just because my due date was changed | @623442 I can definitely do that! Please send us a DM with a good contact number to call you at. -CD
I have never seen worse customer service than @115714 | @623443 This concerns us. Customer service is one of our main priorities. DM so we can talk about this! -Maria Q
"I advise everyone to never sign for automatic payments with @115714 they are really fucking me right now. | @623444 This isn't the type of feedback we would like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"If @115714 doesn’t fix my caller ID today I’m canceling my service | @623445 Hey, this isn't something we want to see! We'd hate to lose you as a customer. What's going on with the Caller ID? I'd love to help. -CD"
Day3 and no word back from @sprintcare @115714 about $1500 plus more to pay back @115990. My credit is now shot! | @596582 Hello I am not understanding what is going on. Did you come over to Sprint and register on the buy out? -FR
It’s 2017 people I️ expect top notch SERVICE. And shouldn’t have to go on a rant to get it 👊🏾 @115911 @115725 @115714 | @622471 Good Morning! We've noticed you've mentioned us in your tweet. We sincerely hope not to be the reason for your concerns. Are we? AL
"@sprintcare how am I supposed to view and pay my final bill of I can no longer log in? I've been on hold for 15 just trying to get a bill! | @623446 Hey, send us a DM  let's assist you! - AM"
"@115714 @sprintcare my phone still “searching” for a signal. I’m out fam. It’s been doing this for a week now. https://t.co/5YObBnWpRc | @482071 Thank you for reaching out to us. How can we assist you? Please send us a Direct Message, so that we can further assist you. -KJ"
"Anybody else sprint phone turning on and off and having service issues.... @115714 y’all tripping! | @623447 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
I’ve been a loyal customer for years now and I still feel like I’m being told whatever just to make a sale @115714 | @623448 We don't want you feeling this way. Please elaborate more on the issue via the direct message. We are here to help! -CO
SO @115714 I’m just trying to figure out how I ordered my phone Monday & it was suppose to have been overnighted & it’s still not here 🤔 | @623449 This is concerning to us! Please send us a DM so that we can assist you better. - AM
"You should fix y'all customer service, outsourcing outside of the US is the reason y'all turnover is so high.. people not getting shit fixed https://t.co/dJBpXpUtay | @623451 Sounds like Team @116447 needs to take a look and get this resolved ASAP! Please send us a DM!"
"@sprintcare terrible service in Chattanooga right now. | @623452 This is not good, Please send us a DM  so we can look into this matter. - AM"
"@sprintcare I’m very confused as to why I’m not eligible to unlock my phone, when my phone is paid off. Can you please help? | @623453 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -KC"
Fucking BASURAAAA https://t.co/BjODWtlRzk | @623456 We definitely want you to have amazing coverage! Shoot us a DM so we can take a look into the area -Maria Q
"Never going to be @115714 customer ever again. When you leave they refuse to unlock your phone and wait on issuing that final bill | @437630 Wow! Why would you feel this way about us? Please send us a Direct Message, so that we can further assist you. We're here to help. -SJ"
"@115911 again, for more than 6 months and ally Requests, I still CANNOT ACCESS MY ACCOUNT.
Now, U hack into my Wfi. https://t.co/kGNFedT1YU https://t.co/sAxa8VI4Ee | @609367 That's not our style, doll! We definitely want to turn this around for you! Please DM us so we can resolve this ASAP! *WhitneyJ"
@TMobileHelp Please stop sending me texts & emails in Spanish - it's annoying. I'm getting double conversations now. | @128156 Oh no! That is something we want to fix ASAP! Please DM me and we can take a look! https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115911 Can I please my iPhone X now? If not, soon. | @623858 Have you already placed your order, Gessica? DM us so we can chat! *ElleA"
"@115911 Thanks for the bait & switch offer on BYO #Pixel2 and for giving me the run around with 5 different operators to fix a spelling mistake. Not impressed with cust. service. Cancelling service with you, sticking with my old carrier. | @623859 Yikes, George! We're all about delivering the best in service for you so we've got to assist! DM us so we can make this right! *WhitneyJ"
"@115913 @115911 @TMobileHelp I bought Pixel2 to join Tmobile only to find the offer is suddenly stopped on 2nd Nov without notice, while most of us just received our phones three weeks ago! Please honor us as it is still within 30 days of receiving Pixel2! Thanks! | @515898 @115913 I’ve got your back on this. Please send a DM my way to get started. https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911 how can an item be free if you're making people pay for it on their monthly bill. At which their then purchasing it. If it's free, then it should be free besides taxes. If it's bogo free, then I expect it to be free. | @623863 We're happy to address your concerns, Sherry. Please DM us. We're happy to help. *GiselleM"
@TMobileHelp not receiving text messages from friends and family. Need help | @623864 Reliable service is extremely important for our #MagentaFam Use this link to DM me: https://t.co/E37bpdWEut *StephanieTowers
@117159 @TMobileHelp ever since I updated my phone it crashes / freezes lot. Just this morning I went to unplug it and unlock it. Frozen. It crashes / freezes about 3-4x a week now. Never really did it before this update. https://t.co/xkWXt0XUO3 | @623866 We need to revive your phone ASAP! DM us and let's chat. https://t.co/cX9JRYxboR *MelissaStephens
"@115714 are you going to ever make it so you can actually use your data unlimited not get a message in the mail saying hey your using to much and we can shut you off if you use this much ""unlimited should be UNLIMITED NO ISSUES"" I keep getting messages in the mail I am annoyed | @213931 We are happy to contact you to discuss your data concerns.   Are you available now? Team @116447"
"@sprintcare I need to talk to the exec team regarding turning in an old iPhone on a old account.. this final bill is incorrect. I still have the phone and an return it | @231263 Wow! This is concerning. We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. -SJ"
@sprintcare i swear i'm gonna sue you. HOW CAN YOU CHARGE ME EVERYDAY $279? | @624129 Goodness! This does not sound good! Send us a DM elaborating on this matter so we can have this issue rectified as soon as possible. -HS
Feels good to know I'm not alone https://t.co/MCxcOGYJKK | @624130 Hi there! What seems to be the issue? Allow us to assist by giving us a brief description so we can assist further. -JE
Isn't that just for new customers??? https://t.co/4jaR3vUBOj | @624131 Available for new and existing customers adding a line and upgrading from 10/13/17 - 11/16/17. Pls call 888-211-4727 for more details!
"Y’all service is super ass and y’all always on my line about a bill FOH @115714 | @232475 Hi there! Let's have a further look into your concerns. Please send us a Direct Message, so that we can further assist you. -KC"
Bitch ass supervisors need they ass kicked @115714 @sprintcare | @455914 Reading this post had driven our attention. What exactly is the issue you're experiencing? Send us a DM notifying us as such. -HS
"@115714 and @115817 combined to royally screw up my @115858 #iPhoneX order. Wrong phone, shipped to the wrong address, and a ton of bad info … https://t.co/BGIyJRwY3D | @572605 I would like to apologize for your IPhone X experience. I will contact you to discuss your IPhone X concerns  and a resolution. https://t.co/rMApsV8PQY"
"So @TMobileHelp, wanna help a girl out? In-store rep told us we were eligible for free #Netflix w/our account, but when I followed the steps Netflix didn't offer me the plan. :( | @174847 Why don't you send me a DM,
and I'll see what my #MagnetaMagic can do! 

https://t.co/SErXD4mku8 *CatherineG"
"So @TMobileHelp, wanna help a girl out? In-store rep told us we were eligible for free #Netflix w/our account, but when I followed the steps Netflix didn't offer me the plan. :( | @174847 Oh no! 
I really want to help you get your FREE Netflix! 😊 *CatherineG"
".@115911 @TMobileHelp just updated android, but only patch level 2017-10-1 -- not 2017-11-06 that would fix KRACK WPA2 vulnerability. :/ https://t.co/hvZfNR2IV6 | @622737 We want you all taken care of properly. Shoot us a DM and let's chat. https://t.co/cX9JRYxboR *MelissaStephens"
"@115911 @TMobileHelp y’all some bullshit | @624358 Aw man 😩 What's going on? If there's anything we can help with, please DM us! We'd love to help  https://t.co/sSNDOSJlnR *AshleyHamilton"
@115913 we are so sick of our carrier.  But they have us so locked with these iPhones!  X is here and we have to stay.  Just one of those things.  If you’d help with my cause maybe we could talk. Welcome to real biz! | @624359 @115913 Hey! Check out our Carrier Freedom program here: https://t.co/eHNZ49126v and DM us if you have additional questions! *AlissaFast
"@TMobileHelp on a gogo powered United Flight which should be incl in my One Plus plan. Couldn’t connect, Gogo support saying no-go(go). https://t.co/tmYEuNmxgy | @624360 United is definitely a supported airline https://t.co/r1qqadL1Nx. DM me so I can lend a hand! https://t.co/wnPk0Kpe5r *BrittanyJones"
"Fuck @115911 I’m switching to @115714 | @624361 On no, Anabel. What happened to make you feel this way? DM us, I'm sure we can turn it around. *JoanO"
Fuck @115911 I’m switching to @115714 | @624361 Yes come on we will be happy to have you. You are making the right choice for sure.. -FR
"@TMobileHelp I bought a Pixel 2 partly because of the T-Mobile promo and didn't receive my device until 11/6 due to delays @3100 Based on the press release about the promo, I thought I had until 12/2, but I was told at the store that the promo expired? Please explain. | @624362 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"@TMobileHelp trying to pay my bill via app and website and won't let me. Issue on your side? Says amex number invalid in app...wtf? | @624363 We encourage self-help options, so you rock! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
@115911 why are you so FUCKING SLOW | @624637 Slow in terms of..? Let us know what's going on. Send us a DM Zach! *HeatherSaenz
"@TMobileHelp Hello, 22 minutes on hold your rep answers and gets my number then we lose connection. Then doesn't' call me back. Trying to get to your switch reimbursement reps is a nightmare | @624980 Have no fear your #MagentaHero is here! Shoot me a DM and I will make sure you are taken care of. https://t.co/qF1oGJAQaV. *Ashley Lingley"
"@115911 I need someone to restore my service TODAY. I'm paying for a service you're not providing and no on seems to care. I NEED SERVICE, T-Mobile | @603312 Still talking with you in the DM! *TJEllwood"
"@115913 anyway to sill take advantage of #BYOP please ✌🏻✌🏻 | @624983 @115913 Hey! If the purchase was before 11/3, send us a DM and we'll cover the details! https://t.co/3sF8qpf2nx *AlissaFast"
@115913 what do I have to do to get two iPhone Xs ??? | @494369 @115913 Hey! We'd love to check out your options back in DM. It looks like we were working on this with you! *AlissaFast
"@115911 ever since I upgrade to the iPhone X, my Apple Watch does not have cellular service. | @427788 That's no good, Eric! You can't have one without the other! DM us so we can check this out for you! *WhitneyJ"
@TMobileHelp I’m switching from AT&T to @115911 I just hope the service is worthwhile. | @624984 Welcome to #TeamMagenta! 😃 See how our LTE measures up to those other guys on our comparison map: https://t.co/F2itTg4rMX *BrittanyJones
"@115911 you are really starting to upset me. I’ve been with you for 10 years and now your starting to get on my nerves!!!! | @138059 We definitely don't want that, Christopher! This kind of loyalty is unmatched. DM us so we can make things right! *WhitneyJ"
"@115911 I seem to have a lot of connectivity problems around school and in my home office. Is there low coverage in my area? | @599119 Hmmm, let's take a look at this for you. Connectivity is key and we've got to deliver! DM us so we can check this out for you! *WhitneyJ"
@115911 is the worse service EVER! | @622471 Whoa! That's not how we want you to feel! Please send over a DM and allow us to further assist you! We want to help! *BrookeK
"@115913 @TMobileHelp At Tmobile store, your employee said trade in $300 for my old phone,so I have $12.50 monthly credit on my bill for iphonex. Now the accepted offer value from assurant is $155. Is it a lie? https://t.co/OfHycGhzPD | @624985 @115913 Hi! We'd love to work with you to get you some answers. Send me a DM and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hi, I need a label made to return my cellspot. Can we DM and I'll give you my address/details? | @201434 You came to the right place!  I can use my #MagentaRazzleDazzle to get that label to you asap!  https://t.co/qqiiYhZxdI *SamanthaCassidy"
I'd love to pay my @115911 bill - as ridiculous as it is for 2 lines - but I can't because of this... https://t.co/w2KIl0Na1G | @624986 Hey! I want bill paying to be super easy and I'd love to get to the bottom of this. Send me a DM! https://t.co/3sF8qpf2nx *AlissaFast
@115911 how do i get rid of advertisements and pop ups samsung galaxy s7 user | @446503 Hey there! Send over a DM and let's take a look at what's going on for you! We are here to help! *BrookeK
Just received awesome customer service from @TMobileHelp They're so friendly and took care of everything! #MagentaFamily #tmobile | @617617 Yay! Thanks for giving T-Force a shot. Continue being a #MagentaRockstar 🙌😊 https://t.co/sSNDOSJlnR *AshleyHamilton
"@115911 @TMobileHelp THANK YOU for the data bump from 32GB to 48GB.

Can you give us 64GB for Christmas? https://t.co/il7N26lT70 | @625037 Hey! Hit me up on a DM here https://t.co/bFxJ0iwSJg I'm more than happy to help! 😎😎😎 *AyubMogradia"
"Don’t really like the feeling of being double billed @115714 🙄 | @369578 Hi there, we need a Direct Message so we can discuss your account privately and securely. Pls DM us."
So @115714 doesn't have 2 year contracts anymore .. what the hell. I don't want to pay monthly for a phone | @625039 Hi there! Please send us a Direct Message for more details on our device payment option for our customers. -JD
"So what time can i pick up my phone @115714 | @625040 Hey there, have you reserved an appointment online? -JE"
@115714 just shut the whole company down | @625041 This is definitely not the type of response we'd like to hear. What seems to be the issue? Allow us to help. -JE
"I switched to @115714 and I absolutely love my new phone :) and my service is way better. Want $50? You can switch, too!  https://t.co/2cdKCuKIsF | @625042 Keep it up. -Felicia R"
"I switched to @115714 and I absolutely love my new phone :) and my service is way better. Want $50? You can switch, too!  https://t.co/2cdKCuKIsF | @625042 Way to go Danielle.  Welcome to the Sprint family and I see you are moving full speed ahead with our referral program. -Felicia R"
.@115714 you have the WORST service and the WORST customer service.   😡 | @625043 we apologize for the inconvenience you are having. Is there something I can help?
"Bye @sprintcare @115714 loyal customer leaving!!! | @625044 Oh no! We do not want to see you leave, especially after the many years we shared. Please DM us. Thank you. Ange L"
@115714 I’m really about to switch to Verizon or AT&T I never have any service. | @625045 Good morning.  Are you experiencing service issues everywhere you go or only at certain locations? -Felicia R
"It's been 8 days, 7 support calls, and 2 stores visits since Sprint said it would unlock my paid off Samsung Galaxy. @115714 @sprintcare Phone still locked even though my C.C. has been charged. #customercare #whatstheholdup?#FCC #ConsumerChoiceAndWirelessCompetitionAct https://t.co/buLsyHJg1x | @625046 Wow! This is concerning! We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. -SJ"
"@116447 Hello Mr. Claure, how long does it usually take to receive a backordered device #annoyed | @625048 Hi there, we need a Direct Message so we can discuss your account privately and securely. Team @116447 https://t.co/jBxZQN6j58"
First month and I️ hate @115714 😒 | @544410 What makes you feel this way about us? -MC
"@sprintcare Yes could you tell where the corporate store is located in Louisville, KY? | @335666 Hey there We would be happy to help. Please send us a DM with you ZIP code. -  CF"
"I FUCKING HATE @115911 SO FUCKING MUCH | @486658 Oh my, that's not the way we want our wonderful to feel about us.  Please DM us so we can discuss this issue. *VincentH"
"@TMobileHelp Chris @ the Arundel mills, MD store was the least friendly employee I've ever met. Said maybe 5 words the entire time | @417165 Hey Matt we want to make sure that you are taken care of. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"@115911 @115913 , Just to tell you customer service i received was horrible. I left and went else where and nobody in corporate seemed to care. I was told ""all well"" by a rep from a corporate office for my issues. I dont understand how you treat people this way. | @625859 @115913 Hi! That's not the experience I want for you or any customer. Please DM me so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115913 you might be a great person and have a great company but you should know some of your district managers are firing people for no reason. Great leaders are those who take responsibility for everything not firing people because they don't like to be questioned. | @625860 @115913 Hey! This is not the experience we want for anyone and would love to chat. DM me. https://t.co/3sF8qpf2nx *AlissaFast
@115913 can you please tell your T-Mobile team to just fix my issue instead of giving me stories that do not add up and poorcustomercare | @625862 @115913 Hey! That's not what I want for you at all and would love to turn this around. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 shame on ur assoc at 715 Providence Hwy for the horrible customer serv stood 4 30mins while they talked 2frnds | @625864 That's not the kind of interactions we want to have, Cathay. DM us, we'd like more info on this situation. *JoanO"
@115913 I want to join the t-mobile fam and ditch @ATT but don't see Pixel 2 on your site. What do I do? | @625865 @115913 Hey! The Pixel 2 is an  exclusive device and will need to be purchased before moving to T-Mobile. *AlissaFast
@115913 Pet peeve communication companies that WONT do an EMAIL SUMMARY of  SPOKEN PROMISSES  ensuring UNDERSTANDING & accountability for both parties . T MOBILE B ABOVE the REST do it. | @625866 @115913 Hi Gary! We're here for you and would love to help. Please send us a DM so we can get more details. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 @115913 Added a new line to my plan and the sim card I received gets over 30 calls a day for some random guy. Call consists of bank loans, collections agencies, and credit agencies. Send me a new # w. sim card | @531232 @115913 Hey! That's not something I want happening to you and would love to work on a solution. DM me https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp ⚠️📡 | @625867 Hello! :D The good news is we are always here for you as your #UnCarrierAdvocate 💪😎🌟 *PatrickUllmann
"Hey @115911 you’ve never failed me, need you again. @118845 headphones stolen (thanks coworker) while still paying them off. Anything I can do? | @625868 Oh no, Leah. DM us, let's see what we can do to keep the tunes coming. *JoanO"
"I bet @115911 will force me to abandon my promo plan from 2014 and pay more for their current plans to even qualify for the iPhone X trade in deal. | @625869 Not so, Dirk! No rate changes needed for this device! DM us and we'll set you up! *WhitneyJ"
.@115913 your Pixel 2 rebate program is all kinds of dysfunctional. @115911 CS reps telling me they have no record of my submission (despite me getting a confirmation email). Now telling me promotion is over. | @625871 @115913 It's important to get what you're eligible for and I'd love to get to the bottom of this. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
"@115913 didn't even make it a month with your lies and fake promises, bill is $100 more than promised with all this hidden charges. | @173960 @115913 Hi! An accurate bill is important and I'd love to check yours out. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hi, I bot Tmobile s8+ from Samsung after paying in full but not able to unlock. Please help. It’s been 45 days. | @625872 I see your DM and will meet you there :) *KirstenHartford"
"@116447 -Your company has been charging my family for a device we have not had for 2 yrs, and none of your reps will help us. #shame | @626042 Sounds like Team @116447 needs to look into this! Please send us a DM with your Sprint phone number. https://t.co/A4XeO1ZUA9"
"At first I wasn’t sure if my phone messing up was due to @115858 wanting people to upgrade or @115714 having terrible service. | @626045 Hi there! What seems to be the issue? Please send us a Direct Message, so that we can further assist you. -KC"
"@115714 why is my LTE absolute garbage in South Spokane, Wa!? https://t.co/JAPXEaSPzO | @626046 I'm sorry for the trouble, let's get this fixed for you. Can you please provide me with your nearest cross streets and ZIP code? -DS"
".@115714: Where you're transferred 4 times because no one knows the answer to your question. #reasonswhyimswitchingcompanies | @626047 Thank you for reaching out, could you elaborate. - LS"
Well every morning I’ve been checking @115714 @sprintcare to see if there’s been an update on my order. Still stuck in “pending” | @165455 Quite concerning! Did you receive a tracking number? Send us a DM elaborating on this matter so we can further assist you today. -HS
"@115714 service sucks ass!!!! | @626048 Wow! What has prompted those words? What kind of issues are you experiencing? Is it related to voice, text or data services? -IB"
"@115714 just lost an 8+ year customer, all because they won't let me have the discounted rate for a new phone. ""New customers"" get all the perks, the rest of us can just piss off apparently. I'm done. Should have never left @115911 | @626049 Good day, we would hate for you to leave. Shoot us a DM please. - FS"
Have an issue with my @115714 account and was told to wait a week for a call back? @116447 @sprintcare . Thinking about porting out. | @626050 @116447 Team @116447 will be more than happy to assist.    Please DM your contact information and I will contact you immediately. https://t.co/rMApsV8PQY
"@115714 Data has been slow and very spotty in Far North Dallas for the past week. Is there a tower or other system issue?  This issue is across several different users/phones. | @626051 Hi there! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JD"
@sprintcare I’m required to call the West Des Moines store to make sure my upgrade phone doesn’t get cancelled.  Called 6 times and no one answering | @533467 You mentioned earlier that your wife made the order online. Do you have an order number we can look up for you?
"YOU GUYS CANT GET NOTHING RIGHT‼️ @115714 @sprintcare | @626054 This isn't the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 breaking my heart man, I keep losing service 😔 gotta keep switching in and out of airplane mode to send a text | @626055 Oh no! This is not something we like to hear! Please DM us so we can see what may be causing this issue. -Daulton"
@TMobileHelp what is this bullshit https://t.co/PrjSJbhGBz | @379127 No service is no good at all. 😣 Shoot me a DM and I'll check that out straight away! 👌 https://t.co/soWScqBSGm *JohnAnderson
@115911 I need my T-Mobile phones unlocked and I have not been provided unlock codes yet. I have tried using the app and it doesn't work. My phones were paid in full. | @626559 Hey there! Please send over a DM and let's get to the bottom of this for you! We are here to help! *BrookeK
"@115911 told me my bill was $105 every month but every month I see $87.69 you gotta stop pranking people we know you are good but you scared me for min had me thinking I'm on Verizon lmao | @626560 We'd never want to trick you like that! If you have questions about how your bill is being displayed, DM us and let's talk. *JamieK"
"@115913 @115911 Anything you guys can do about the ""call spoofing"" scams that have been going around? I get a lot of spam calls from the same prefix as my number, and different number every time so blocking doesn't help. | @626561 @115913 Hey! Have you checked out our spam blocker feature? DM us and we'll get you the details. https://t.co/3sF8qpf2nx *AlissaFast"
Thanks @115911 for no movie code!!! Y'all suck! | @558328 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
"@115911 do you offer any student accounts?? | @626565 Hey there, Mel! Send us a DM so we can go over some options with you! *ElleA"
@249570 how in the world do I get off your perks / other emails? Unsubscribed 3 Times now keep getting added. @TMobileHelp is the constant junk email the price of the “free” #TMobileTuesdays magazine subscriptions? #cosmospam | @448695 Yikes! DM me and we'll get this figured out :) https://t.co/ajg0boXCWT *TanyaFalandysz
@TMobileHelp Dm'd you! | @626566 I've definitely messaged you back :) Talk to you soon! *JacintaJenkins
"@TMobileHelp Can you provide details on an order please? The website keeps sending me in circles stating that my order number can’t be found please go to the website...well you know what? I was on the website already! | @162056 Send a DM my way, and I'm on it! :D https://t.co/senzStoecA *HillaryTurner"
@TMobileHelp Can you provide details on an order please? The website keeps sending me in circles stating that my order number can’t be found please go to the website...well you know what? I was on the website already! | @162056 Hey Kimberly! I'd love to hook you up with all the details you need regarding your order! *HillaryTurner
"@115911 Netflix never worked for me, I have been charged for Netflix from last 2 months and never received free Netflix subscription or Credit for Netflix subscription in my bill. I have 6 lines with TMob ONE and this is how I get treated. Thank You T Mobile 🙏🏻 | @142745 Whoa, Himu! This is not the experience we want for you! Please send us a DM and allow us to assist you further! We're here to help! *BrookeK"
"@TMobileHelp Can I turn in 16GB iPhone 6 for $300 credit when buying iPhone 8? Store rep said deal was only good if buying iPhone X. | @174711 Hey, Aaron! We have a deal for that, please meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
"@115913 @TMobileHelp #FRUSTRATED #HotPotato  Mr Legere, I'm a T-Mobile cust,happy w data and call quality.BUT I'm extremely disappointed and frustrated with your executive social media https://t.co/3S6obnu53i Issues since Oct9 and I've been passed through 12 reps of your team | @211577 @115913 I was just getting ready to send you a message. I'll meet you in DM shortly. *StephanieGarza"
@TMobileHelp @135517 please help me cut off this person from my damn T-mobile smartphone i bought ASAP i am fed up | @366865 Hey Robert! Happy to hear have a T-Mobile phone! Do you need assistance managing your contacts and/or who can reach you? hmu via DM!
"@116154 @115913 @117540 so calling TMO at 2:30am EDT gets you an overseas call center that doesn’t have access to customer passwords, so they only ask for last for of SS #s? Smh. | @626569 @115913 Hi! I'm here for you and would love to help. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp Hurry up with the S8 Active! 😉 | @346343 We'll be releasing it ASAP! :) You can sign up for updates here so you're in the loop! https://t.co/abfw3vU8mU *JustinRhodes
"@115911 @115913, Its sad because i was with tmobile a long time and spent so much money with you guys, but to tell someone ""all well"" and refused to help me with my bill was uncalled for, I hope you treat others well, not like my experience. Sad. Very sad..... | @625859 @115913 We're here for you and would love to work with you on this. Send me a DM so we can gt started. Thank you! *AlissaFast"
"@sprintcare when I get faster speeds on 3G than on LTE please stop throttling me I have unlimited data https://t.co/rZ2qW2tYTi | @626874 Please send us a Direct Message, so that we can further assist you. -AL"
"@115913 i love my #tmobileone , but hate that i missed the #Netflix promotion...#Haaaaalp | @626959 @115913 Hey! Let's check out your options for the Netflix offer! Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 hey assholes my data replenished so why tf is my data so slow ??? | @626962 That's not nice! Send us a DM with details so we can check it out! *ElleA
"When you have true unlimited data for your needs, oh and a network built for #unlimited @115911 is a lifesaver when WiFi is unavailable https://t.co/is2HIE3iyh | @126056 Hey you, can you please DM me. :) I'll be more than happy to help you  https://t.co/XOMz3euW2N *RehanaAnwar"
"You asked 'what is this'? I think it's: logo (94%), trademark (94%), lighting (50%). https://t.co/AEE5wL2fHj https://t.co/epgbNrXPbb | @627092 Hey friend! Shoot us a DM and we can look into this together! :) https://t.co/znHA9pL0mM *BrendanLee"
"Love how @115911 sends email confirmations they received a return, but doesn't update their system, and I CAN'T get a new phone. What do you mean I have to wait 4 days? I need a phone today. | @627123 Have no fear your #ResolutionNinja is here! Meet me in DM to chat :) https://t.co/b1rv6Im6uc *HolliePace"
"@115911 Hey Guys, I really need some help from someone good. I am very frustrated!! | @627239 What's going on, Donna? We're here for you and would love to help out with anything you need. DM us here so we can assist. *BlakeT"
@115913 Kinda bum my Princess phone is running at 2g speed (E) ever since Nov1 & was force to buy new device to just to have an LTE 4g speed? Help please? Via direct messages? | @627241 @115913 Hey! We're here for you and would love to help. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 love how you can’t help me and tell me the business team that can left for the day. So business team doesn’t work business hrs? | @627123 Hi Adriana, we can definitely help you. DM us, what's going on? *JoanO"
".@TMobileHelp where the number of bars you have doesn’t matter. You won’t have service anyways. https://t.co/dp8cepYiKs | @371295 Hey that isn't what I want to hear, let's get another look at your signal, DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
@115911 - why you solve the problem with the network coverage between Sullivan station and Bunker Hill Comm College?! | @627242 Hey Majid! We're here for you we're all about delivering the best in service! DM us so we can check this out for you. *WhitneyJ
@TMobileHelp Do you guys still have those hook-up codes? | @131227 Sounds like someone's looking for a Hook Up code?  Please click https://t.co/IvLqMUwEUf to DM me.  I'm all over this for you! *Frank Maez
@TMobileHelp any idea why my iMessage won’t work on my new phone? | @184993 We're here for you! Please DM me https://t.co/PqgHENiX1V and we'll get to work :) *ByronEdwards
@115911 do NOT reward their LOYAL customers with anything I will be leaving due to lack of customer support👎🏾👎🏾👎🏾 | @627243 Hey! We do love all of our #MagentaFam! Send us a DM and we can do an audit of your account and chat about options *ErikS
"Can I get some help @TMobileHelp or @115911 it's been a month, and our business still only has wifi calling!  No connection here at all! | @450099 Hi Lizzy, thanks for getting in touch. We're here to help, send me a DM here so I can check this out: https://t.co/jF5yH1FZgs"
"@TMobileHelp excellent service from your reps.  I can't say the same for @158861  who told me to Google how to fix THEIR phone.  So much for support. | @627244 We LOVE your feedback, and definitely want to make sure you get this 100% resolved! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb"
Not only must i worry about going over my “unlimited” data @115911 but despite my cycle having reset STILL can’t play one song @TMobileHelp | @411974 We'd love to make sure you are #MagentaConnected!!! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
Looks like @UPSHelp had lost my @TMobileHelp iPhone X... nobody knows where is it... | @627247 Yikes! That's not what I want to hear! Send me a DM so we can get this taken care of. https://t.co/cbaCC4vqgh *MichelleWalker
@115911 No capes or hats this week? T-shirts soon? | @408004 Hey! Thanks for reaching out. We love #TMobileTuesdays. I am glad you are taking advantage of the great offers. S... https://t.co/VsVhzNtkGx
@116755 @TMobileHelp @115911 How do I get in touch with Brent Adams or his team? Asked for a supervisor...then crickets | @471816 @116755 Hey! Exec Social Care is here and has your back! Let’s get on the phone and talk it thru I'm DMing you now! *AlissaFast
@TMobileHelp Any idea when the Pixel 2 November 2017 OTA will be approved? It's been pushed to other carriers already. | @627248 Glad you're loving your Pixel 2! Meet us in DM: https://t.co/AsNixOq0xa for software concerns :) *SekiaSmith
"so close yet so far, @TMobileHelp @115911! pulled this yesterday, couldn’t redeem and went back today but nothing. so does that mean i’m just SOL? https://t.co/Fx7yDSE4G9 | @331264 I'd love to get you all the #MagentaDetails on this! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
I think it’s officially time I leave @115714 which is better you guys @ATT or @115725 | @627398 Oh no! We hate to see you leave the Sprint family. Please let us know why you felt this way? -RM
@115714 I've spent an hour trying 2 make sure there's no fraud used 2 open an account under my name. It shouldn't take this long. | @447152 I would definitely like to assist you at this time. Hey there! Are you still being addressed on the phone? -JJ
"@115714 trying to buy an Apple Watch and can't do so in store, web, or call. I'm sure @115911 could assist me better | @627399 Hi there, we do not want you to miss an opportunity. Please send us a Direct Message, so that we can further assist you. -AJS"
@sprintcare weird thing happens to phones on Florida State University campus in Tallahassee. While on campus the time is always 1 hour behind. Only happens on campus. I have talked with other sprint customers and happens to them too. Doesn't matter if iPhone or android. ideas?!? | @627400 Thank u for reaching out. Can you tell us what model device you are using? We would love to look into this for you. -JR
"@115714 y’all service sucksssssssss | @627401 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
@sprintcare I have now been  lied to 3x since 9/11 by you! I'm so angry and frustrated. I will NEVER deal with Sprint again! | @627403 Hey Kathleen! We understand your frustration and we would like to help. Please send us a PM elaborating on the issue you're having. -TT
"@115714 What is wrong with my internet? For a whole damn week I don't have internet with my LTE ""unlimited"" | @483476 Hi, please send us a DM so that we can further assist you. -RA"
Imagine paying $100 a month to never have a working phone and the only solution @115714 gives is “just restart it” | @627404 Hey! This is very concerning. Please pm us so we can fully resolve this issue! -SB
Thanks for shutting my phone off @115714 your monthly bills are ridiculously outrageous...now I have no way of calling my doctor. | @627405 Allow us to further look into this. Please DM us. -CS
"Why the fuck don't I ever have signal anywhere @115714 | @627406 Oh no! this seem very concerning to us. Please send us a Direct Message, so that we can further assist you. -RM"
"@115714 has gone crazy again...looking for a new phone carrier #I hatesprint | @627407 Hey there, We will hate to lose you as a customer. Please let us know what issues you are having, We are here to help. -DE"
"My phone basically a tablet cause can’t use it outside of WiFi. Thanks @115714 | @623447 I understand. If there is a better time for me to contact you, I will be happy to assist. Please let me know."
@115714 u are the worst service. Need to go back to @115990 @115725 | @627408 This is not the feedback we would like to hear from our customers. Please send us a DM so I can further assist you. -LP
ok... @115714 Has such terrible customer service.. on hold 45min.. no resolution for something that they screwed up. Maybe time for a change... | @627409 This concerns us. We'd hate to lose a customer as yourself . Can you please send us a DM so we can further assist you? -AL
"@att @115725 @115714 @115911 @126302 - I’m in the market. Make me a deal. | @627410 How does Unlimited data, talk and text free for 1 year with eligible BYOD phone sounds? Send us a DM, lets chat. -CW"
"@115714  how do i make a complaint? A girl at the store in Manor, Texas has lied to us TWICE and overcharged my card TWICE | @627411 Hey. Allow us to look into this. DM us the details. -CS"
"@115714 idk what y’all got going on but, y’all need to get right. | @627412 Hey Plain! What seems to be the issue today? -TT"
"Communication is the Greatest thing in the WORLD, next to understanding. Understand,I pay for the service you say you can provide. #Sprint | @627413 Hey there! What issue(s) are you currently being faced with? I am more than willing to assist you at this time. -JJ"
What's the point of an appointment if NOBODY IS THERE @115714. I need to just leave this relationship already. | @576279 Have you been to another store to address your reason for visiting in the first place? - JM
What's the point of an appointment if NOBODY IS THERE @115714. I need to just leave this relationship already. | @576279 If so we sincerely apologize for the inconvenience of making you go out of your way only to have nothing to show for it. - JM
What's the point of an appointment if NOBODY IS THERE @115714. I need to just leave this relationship already. | @576279 We're sorry to hear that. When you went to the store that you made an appointment at was this closed? - JM
Horrible customer service @115714 just transferring and transferring not answering my question 🙄 | @627414 We don't want you feeling this way. What question do you have for us? Please let us know. We are here to help! -CO
@115714 makes me want to lose my mind | @444954 Oh no! Please let us know why you felt this way? We are here to help. -RM
Who likes to spend an HOUR on the phone trying to fix a problem that wasn’t YOURS in the first place ?! @115714  help your employee ID i1295244871 Ansal . Because CLEARLY he doesn’t know what he’s doing. | @627418 Are you still on the line with the agent? -JA
@115714 really trash they always lying  🤥 | @627419 This is definitely not the way I want you to feel. How can I be of assistance to you at this time? -JJ
Hey @115911 get me out of my @115714 contract | @582304 We hate to hear you wanting to leave the sprint family. But how can I help you with your services today?
@115714 @sprintcare why can't I get account info? your store manager says he cannot get customer care on the phone?!? https://t.co/zfTHWw5HmJ | @627420 Good afternoon.  Please send us a Direct Message letting us know what account information you are seeking.  Thank you. -Felicia R
So happy to be switching back to @115714. 👏 | @627421 We're happy to have you back.  Have a good day. -Felicia R
"@115714 has the worse service. I’m about to go back to @ATT 🙄 | @627422 Hey Caitlin, What's going on? I would really hate to see you leave us. -KJ"
Called ID is fixed ! Thanks @115714 | @623445 You are welcome.  Have a great day. -Felicia R
@115714 Ima need my IPhone X any day now 🙄 | @627424 Hi Danilo. Find out the status of your order at https://t.co/hqOnhxrGCa. by entering the order number listed in your confirmation email. -AC
@115714 Just wanted to share a few photos. From a customer in one of the largest metro areas in IL. https://t.co/iyxrJS9LJs | @627425 Seems like you're having some coverage issues. How long have this been happening? Send us a Direct Message notifying us as such. -HS
@116447 @sprintcare Sprint cares? Really? 6 days and still unable to use srvc or phone properly. No help. Thx for caring. | @129669 We are still working on your concerns. We apologize for the delay. Team @116447
"I don't tweet much but @115714 might be one of the worst companies I've ever had business with.  The scams and lies are infuriating. | @627515 Hi there! This is not the type of feedback that we like to see. Please send us a Direct Message, so that we can further assist you. -MM. https://t.co/rMApsV8PQY"
"Hi! hope you're having a good day @TMobileHelp - anything, in particular, you show going on with network in Springfield, MO today? Anyone else saying anything? Hopefully I get helped by Kirsten Hartford! (I've already restarted my phone haha) Attached is my 5th attempt at a test. https://t.co/adtSnu4NoD | @627879 Hey Jordan! I'm doing great thx! Send me a DM 📩📩📩 and I'll look into this asap! https://t.co/mn6KTF2tgi *RayNg"
@115911 u suck | @430746 Cara we absolutely don't want you to feel this way! Drop us a DM and we will check out your coverage! *KatherynA
@115911 can I still qualify for the pixel 2 deal using 17pixel2half promo code? I got my pixel 2 last week | @627881 Let's take a look at your eligibility. Send us a DM here. *JasmineS
"@115913 why in the world, mr. Legere cant anyone off your team call me,dear lord i have tried for 2 days to have someone off your team to call me | @620891 @115913 We are here to assist you in anyway possible. I have just replied via DM. Thank you *AlexSemsch"
"@115913 @115911 Received my iPhone X box today, no phone was inside. Seems like someone stole out of the phone and retaped it! https://t.co/EEd9DoauzE | @627892 @115913 Let's work together on a solution. Send me a DM so we can get started. Thank you! *AlissaFast"
@115913 @115911 Been on your customer service/retention department for close to an hour and counting to solve the issues but no help yet!!! https://t.co/MekgqryAgw | @627241 @115913 Hi! An hour is so long and we're here to help. Send me a DM so we can chat. Thank you! *AlissaFast
"@115913 @115911 Hey John, I got shipped a iPhone X box with no iPhone inside? What going on? https://t.co/f0D5Yr6Xeh | @627892 @115913 Oh no! That's not how it was supposed to be. Send me a DM and we'll chat about a solution. https://t.co/3sF8qpf2nx *AlissaFast"
"Hey @115911 wheres my $850 ? its day 34 
@115911 : https://t.co/XLgVGIeKnK | @128154 Let’s find out! DM me here https://t.co/xTjNVF3Ex4  and we will be right there with you. *KirstenHartford"
Been really happy since switching to @115911 but the only drawback is a huge spike in scam calls several times daily. What gives? https://t.co/BuQWsOJI4I | @627895 We want you to only deliver the best mobile moments. Send us a DM and we can take a closer look. *JeremyJ
@115911 service has been down for hours Wyd bud ? | @627896 We want you to be connected at all times. Come on over to DM and let us check this out for you. *JeremyJ
"Hour/30 on 📱 w/ @115714 4 a 2 min fix. They billed me 2 & spent an hour trying to not give me my money back full of 5 excuses #sprint | @627996 Hi Hasson, we want to help. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"I'm so tired of cursing y'all out every two weeks @115911 | @311076 Let's put a stop to this, Ashley! Send us a DM so we can address your concerns once and for all! *WhitneyJ"
@TMobileHelp is 'Partner' coverage considered roaming? | @628122 Yep. You can roam both domestically and internationally and most of our plans cover both! *BrittanyJones
"bro whats wrong with @115911 today, i haven't had service ALL DAY | @628123 Hmm. That's odd. Have you tried restarting your device? Send us a DM and let's figure things out together to get you connected. *KeithM"
"@TMobileHelp  yes my precious has arrive today is gonna be a great day https://t.co/2HB3kBH2w3 | @628124 YASSS! 😁 I am so excited for you, Ladonna! Have fun playing around with your brand new iPhone. 📱 *BrittanyJones"
"Looking to make the move from the most unhelpful pair @115911 and @125607 What does everyone recommend? | @628126 We don't like the sound of this, James. I assure you that we'd like to turn your experience around. DM us so we can assist. *KeithM"
@TMobileHelp need help with the Jump Program. I returned the old phone by mail and you guys received it in your warehouse back in October 5 but it still shows that I own the phone. I’ve talked to different representatives and nothing has been fixed. | @628127 Hello! I want to make sure we get to the bottom what is going on! DM for more help.  https://t.co/JP7aKumWOa *AlexGreen
"@115913 can I get an extension on the Pixel promo?? I'd switch from Verizon today #unlimited | @628128 @115913 Hey! If your device purchase was before 11/3, we'd love to check out your options. DM me! https://t.co/3sF8qpf2nx *AlissaFast"
"Since this @115858 update on my phone I have no service without using my hotspot..might be time to switch from @115911 and go android 🤷🏿‍♀️ | @628130 Whoa, T! That's extreme! Reliable service is key and we've got to deliver! DM us and we'll get you some answers ASAP! *WhitneyJ"
I wonder why @115913 is not responding the the F up that @239217 and @115911 @TMobileHelp caused last night?? #HidingLikeAKid!! | @534409 @115913 I’m here to help with your concerns. I see your DM and will be reaching out to help. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 without my knowledge made a $80 bill $92 adding these fees to what's suppose to be NO CONTRACT....  false advertising. | @628131 That's not our style, Carrie! We'd like to prove it! DM us so we can get started! *WhitneyJ"
"@115911 promotes NO CONTRACT bs... I have been with them for years thinking I pay $80 flat plus tax... without my knowing they add $12 tax | @628131 Taxes and fees are included in all of our pricing. If this isn't what you're seeing, send us a DM and we'll check it out *ErikS"
"@115911 when is the LGv30+ pre-order and I was wondering if it's possible if I can trade my LGv30 sealed not opened | @628132 Hey there, thanks for reaching out! Shoot me a DM and we can chat! https://t.co/ATjBsB3har *KristiJaxx"
"@TMobileHelp I’m getting inundated by repeated scam calls from bad numbers. Aside from blocking, is there any filtering you do on this? | @628133 Yikes! Spam calls are no fun! I would ❤️ to see what I can do to help! DM me here >https://t.co/x0QlmC72Qi< to get started! *EricaCardwell"
@115911 what's going on with my service? No service for over an hr now in Florida!!!!! Update Please... | @628134 Our apologies Althea. Are you in West Palm Beach? Send us the info in a DM so that we can look into this further. *KaeW
"@218362 @115911 I just picked up a Nest Secure w/ outdoor cam (haven't opened yet), can I add TMobile to it or is a cellular version diff hardware?
 https://t.co/8Fn6nCjGXd | @196079 Let's get you all the details, Brandon. Send us a DM and we'll get things going. *KeithM"
"@115911, you know what happens when your Panda Express #TMobileTuesdays code didn’t work? You know what happens when you left people hungry because they didn’t get their food? You know what happens? #TMobile..... YOU JUST MADE THE LIST! https://t.co/5pB0vXFmQO | @346346 We'd love to make sure you #GetThanked moving forward! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"So @115911 you apply roaming charges to my bill for talking on the phone with you https://t.co/3H3g0FfmZC | @628135 No really, let's figure out what's happening with the unexpected charges. Send us a DM so we can review your bill, Curtis. *KeithM"
@115911 having major issues.. full LTE bars but absolutely no data coming through or sending unless im@on WiFi. None. Is there an outage in NYC/NJ? Restarted phone numerous times. | @537813 Let's get this looked at right away. Can you send us a DM so we can dig a little deeper and keep you connected? *ErikS
"FALSE ADVERTISMENT!! RT @115911: @274061 Due to Panda Express Website issues, we have decided (cont) https://t.co/Yi74horyeA | @534409 @115911 @274061 @115913 Hey! We've got your DM and will be replying shortly. Thank you! *AlissaFast"
"Hey @115725 why is my internet so unreliable and slow all of a sudden? I have your most expensive plan. Maybe time to explore @115911. | @209814 Let's take a look at that. DM us, we'll get you the speeds you're expecting of us. *JoanO"
When @115911 charges you $40 more than what your receipt says.... Are you kidding me? @TMobileHelp @115913 | @432520 @115913 Hey! We want to make sure your bill is 100% accurate! We've got your DM and will be replying shortly. Thank you! *AlissaFast
Thanks #TMobileTuesdays #fuelrewards and @115911 @910 https://t.co/Hl16C7SALt | @531708 You are so welcome! This is one of my all time fav rewards! #FuelUp *TreBrewbaker
@TMobileHelp I bought an iPhone X from T-Mobile and got it on the 3rd. How do I add AppleCare coverage through y’all? | @628476 You're within the 14 day time frame still so good catch! Here's how to add on the PDP from your app https://t.co/drLR0I8jOG. *BrittanyJones
"I fucking hate @115911 ad i only had this service for 2 days🙄🙄🙄 | @628477 What's wrong? DM us, we want this to be the start of a long relationship. *JoanO"
@115913 Tried to add a line over the phone paid the 28 still no SIM card a week later what gives? | @227368 @115913 Hey! I'm here for you and would love to get you an update on the shipment. DM me so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Why is my phone being so slow ? @115911 ya have the WORST internet | @157632 Oh my goodness! Where at, John? DM me your location so I can take a look at what's going on. https://t.co/wnPk0Kpe5r *BrittanyJones"
"@TMobileHelp question for you. I joined recently, and have 2 lines on the 55 and over plan. I just learned that because I'm a vet activation should have been free and 15% discount. Is that correct ? | @628479 We LOVE our heroes, and always want to make sure you’re taken care of! I received your DM and I will meet you bac... https://t.co/LGUaoospob"
The most reliable LTE ?????? @115911 @TMobileHelp https://t.co/6cpCEm11oy | @247067 Your cell phone coverage is important to us! Send us a DM so we can dig into this with you. *MichaelLabao
"@115911 yo I accidentally got the iPhone 8 Plus on jump plan is it to early to upgrade? There saying yes | @628480 Let us get in there and check all the options for you, John. Come on over to DM and we can chat more. *JeremyJ"
@115913 Losing a longtime customer today to the bad guys.  Customer service clown show has become too much to handle | @628482 @115913 Hey! We've got your DMs and would love to turn this around. We will be replying shortly. Thank you for your time. It's appreciated. *AlissaFast
@TMobileHelp @117159 Android Novemberr security update released yet my Note and Galaxy still stuck on July patch. What's up? | @554451 Hi! The #Uncarrier works to stay on top of software updates. Meet us in DM and we'll check on the status of your phones! *NathanLovato
@115911 trying to upgrade to a new phone | @478958 We can help with that! Send us a DM and we'll chat options with you! *ErikS
"T-Mobile Help is NO Help! Don't waste your time. I have been ""Escalated"" due to posting on Social Media! Ha! 😉🤣😂😴@TMobileHelp @115911 @115913 #customersince2003 #waitingforacallbacksinceSaturday | @346370 @115913 You're working with John's Executive Social Media team, and we've got your back. I just sent you a DM. *MattLegleiter"
bruh....@115911 @TMobileHelp how in the hell yall charge me twice for the iPhone X!? Y’all took my money on pre-order and y’all just charged me today in my sleep! | @628484 Oh no! Let's figure out what's going on! Send me a DM  https://t.co/so3NREySxr so we can look into this for you. *ChrisScott
because it's how them and Sprint make their money. That and billing you twice a month for the same month. https://t.co/0pwzAjKO8j | @239518 Hi Johnn! We’re here to help! Can you send us a DM? Thanks.  https://t.co/1Qq0aTgeAL *HeidiEsperanza
"Dealing with ID fraud, @115911 has ignored my fraud affidavit - both faxed and mailed in with copies of the police report and all other required docs.  They continue to send me collections notices. Called several times, awful customer service. Making a stressful time worse. | @628485 I totally understand that you want to get this resolved without any further delay. Please send me a DM, so i can ... https://t.co/X0B3wVlMiG"
"@115913 I am loving my #Pixel2 on @115911 , but 'My T-Mobile' doesn't recognize it or have an option to select it https://t.co/hZyU6mQKbD | @628487 @115913 Hey! I'd love to look into this and get you more information. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 @TMobileHelp @115913 Seriously? As a long time customer I really expect better customer service. Unbelievable. | @628488 @115913 I want you to get the care you deserve. I see your DM, Ben. I'll meet you back there ASAP. *AlexGill"
@115911 why your stupid app keep sending ppl to internet browsers?! Tryna pay my bill on the app not get sent over to some damn internet browser. | @628489 Let's take a look at your app issues. Send us a DM so that we may assist with your payment. *JasmineS
"@115714 Is there a reason your service is always ass? At home or on the go always ass and always in and out. | @600569 Hey, are you having issues with your voice, text or data? What's the make/model of your device? DM us for further assistance. - NA"
"@115714 my phone always gets slow around this time of the day! And i'm starting to get pissed! | @628643 We definitely don’t want this to happen again. I can resolve this for you. But first, you'll need to DM us. - CE"
"Hey @ATT, @119511, what’s your promos for incoming customers for the iPhone X? I’ve had enough do the horrendous customer service from @sprintcare! #newcarrierwhodis | @519781 Hey Christopher give us an opportunity to resolve your issue.  Please send us a Direct Message, so that we can further assist you. -CA"
@115714 you need more customer support in chat. Been hours waiting. #frustrated | @628645 Hi there! We're here and ready to help! What exactly do you need assistance with? -WF
"BABY JESUS @115714 I already pay $300/mo!!!! 😭🗣 HOW MUCH MORE DO YOU WANT FROM ME (Crying Tyrese voice)
https://t.co/8AxC8wXiSk | @166909 This is not the kind of experience we would like our customers to have. Please send me a DM so I can further assist you. -LP"
Sprint is the absolute worst. Can't load anything anywhere in Albuquerque 1x and 3G everywhere I go. @sprintcare #sprintisawful | @628646 Are you having issues with your voice & text as well?  What's the make/model of your device. DM us for further assistance. - NA
Ordered my new phone yesterday & it’s here already. That’s even faster than Amazon Prime. Bravo @115714 👏🏼 | @511070 That's great to hear. Thank you for choosing Sprint. - NA
@115714 has the worst customer service on earth. Auschwitz had a better customer service system than your company does. How does it take a month to mail someone a box so they can mail you back a damn phone? Maybe if your operators understood english... | @628647 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. DM us to further assist -Maria Q
@115714 I purchased a used iPhone but found out later that it is still under financial responsibility. Is there anyway I can still use the phone? The person who sold it to me has long since vanished. I hope you can help. It is a sprint phone and I am on the sprint network. Thanks | @628648 Yes you can provide us with the imei of the device just to verify if it is a Sprint device. -TR
"I swear @115714 keeps increasing the bill every few months for no reason. I'm completely annoyed & the service sucks out here. 🙄 | @628639 Hey, allow us to look into this for you. What issues are you having with your service and bill? DM us for further assistance. - NA"
I've never dealt w such bs from a phone company like @115714 never again | @628649 Hi there! tell us how we can change this impression. -JA
"I can either buy an iPhone X outright or do the payment program? No more $300 down ?? @115714 @sprintcare | @521535 @115714 Please send us a Direct Message, so that we can further assist you. We would like to provide you with the relevant information. -MH"
"@sprintcare why does my phone say LTE when I have no service??? | @628652 We definitely want to make sure your services are working 100%! Please send us a Direct Message, so that we can further assist you. -TT"
YALL RUIN EVERY SINGLE LAST ONE OF MY DAYS!! DUMB ASS COMPANY! @115714 | @628653 This is definitely not the type of feedback we like to hear. What can we do to help! -SV
"@sprintcare sucks so much i don’t even get service downtown!!! seriously get some more towers and upgrade your shit already! 😒😒😒 | @500790 Hi there Amanda, we don't want you to continue having problems. Please send us a Direct Message, so that we can further assist you. -KK"
"@sprintcare @115714 Looking to get the Note 8 or LGV30 what promotions do you have I found this on @125607 website and they said to check with you? https://t.co/jrCvbaUeKY | @157432 Hey there, you can check out our promotions at this link. https://t.co/OLXF2ShjmN -OA"
"wow I️ wish I️ could get the iPhone X like I️ planned but @115714 screwed me over for the third or fourth year in a row, I️ can’t remember anymore 🤷🏻‍♀️ can’t wait to finally switch | @628654 Hello I am sorry to hear this what is going on? why were you told you can't upgrade. -FR"
Phone broke and @115714 doesn't seem to want to help me with anything at multiple stores so hit me up on here if you need me | @628655 Yikes!  Can you please let us know exactly how is your device damaged? -TC
Why am I paying for phone service that doesn’t work?!?! @115714 | @628656 We would like to look into issue for you. Please send us a Direct Message so that we can review your coverage. -JJ
"Yall don’t deserve my money @115714 | @208203 Please send us a Direct Message, so that we can further assist you. - NA"
@115714 Your service at Nashville Intl Airport is terrible.  All of the Sprint customers were walking around the rideshare area trying to get a signal to get a ride.  Took me 20 mins! | @628657 We would like to review your coverage to further assist you. Please send us a Direct Message. -JJ
@sprintcare downtown sanantonio has improved and thank you for #magicbox but losing/missing lots of text messages today | @578901 Hi there! Let us take a look into this for you. Shoot me a DM to assist further. -JA
@115714 I'm sooo upset with y'all I don't know what to do...because when signing people up with services u should explain the deal clearly | @628658 Hey there! I can understand how frustrating this must me. Please send us a DM so that we can further assist you. -LH
@115911 y'all the freaking top of my stylus pen to my stylo 3 fell off and I cant use my pen now 😭😭😭 | @629022 Aw man! Gotta have the stylus on the Stylo! DM us here so we can assist. *BlakeT
"@115913 I was very happy with #TMobile  for 9+ years until recently when bunch of problems started. I realized I have to shell out money for every small thing/change I need on the account and I am not even directly responsible causing those... Not so great Customer Service :( | @629025 @115913 Let's dive in and get your account all sorted out, Noumit. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp How can I receive video messages sent to me? There is always an error and it never downloads, no matter how much ""unlimited"" data that I have available. &I get #poorqualityvideos when they do download. It sucks | @141678 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@115913 will you help me cancel @115714 to switch to @115911? Our bill is pretty high and our coverage is horrible. I drop at least 5 calls a day, no joke. | @589296 @115913 We'd love to have you on Team Magenta, Nicholas. Check out our Carrier Freedom program to help: https://t.co/eHNZ49126v! *MikeRice"
"@TMobileHelp So can u tell me y when u call your Comp, u have to speak to 7 ppl to resolve a prob? | @629026 That's too many people! I'd love to help out, so send me a DM  https://t.co/so3NREySxr, and we can get started. *ChrisScott"
I hate @115911 and I'm leaving them right now. | @629027 No way! Don't leave our side. DM us and let us know what's got you at that point. We're here to turn things around! *KeithM
@TMobileHelp why does my phones brightness keep going up/down on its own? how do I fix it? | @534051 Your phones brightness is adjusting on it's own?  Please click https://t.co/IvLqMUwEUf so I can see what's up!  I've got you!👊 *Frank Maez
"I've tried to place orders for the iPhone X 3 times and had cancel those thor 3 times cause of mistakes made by @115911 @115913 | @480306 @115913 Let's get to the bottom of these orders for you, Evan and get this going. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@139703 Your ""Executive Social Media Managers"" are a huge letdown today! Can you put me in touch with one of your best? | @626566 @139703 I want to ensure that you are fully taken care of. I will get a reply via DM sent out to you shortly. *AshleyNelson"
"@115911 @TMobileHelp 
Whats up with my internet!! 😡
#slowmo | @629029 Oh no! Let's look into this ASAP! Send me a DM and let's get to it! https://t.co/86MicZnF9C *WarrenCamp"
"@115911 Your service is horrible. Your staff is incompetent. How can u you remain in business? | @629026 We only want to provide you premium support, Queen. DM us and let's turn your experience around. *JamieK"
@115913 I didn’t see the credit that has been promised by CEO office. Could you please check my email? | @175990 @115913 I want to ensure that you receive what you were offered. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911 couldn’t use my free bowl coupon @239217 yesterday because I couldn’t get any service. Do I need to switch carriers?? | @629032 I know how important it is to stay connected. Are you having trouble now? Shoot us a DM, and we can help get you back up and running. *JPL"
"@115911 yal got -1 MORE TIME to charge me with these random hidden “fees” on my bill. -1, keep trying me.😡 | @629033 We don't want anything hidden, Rosalynn. What do you mean? DM us, I'm sure we can straighten it out. *JoanO"
"@TMobileHelp hi, I was very happy to find out that my iPhone X arrived sooner than expected, but disappointed that the screen had a scratch on it. I called & cs rep said I need to pay a restocking fee to replace it and wait weeks. Is this true? Apple store offers full refund. | @629034 We'd love to look into this with our #MagentaOptions! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"@115911 shipping date keeps slipping nov dec this year or is it next year was 11/10/ - 12/1 /217 now 12/01 12/20 2017 or when can not get  answer | @629035 Hey John, we're happy to take a look at when your device will be shipping for you! Send us a DM! *TerriL"
"@115913 @TMobileHelp Am very disappointed with your company. So many mistakes & issues y your employees, I can't get resolved. Talking a good talk does not mean Anything if you don't walk the walk. | @612350 @115913 I truly want to dive in here to turn this all around for you. We'll be reaching out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@115913 @115911 this or less I feel is my average on tmobile in Las Vegas on iPhone 8. 😪 Network feels congested day or night. Still enjoy tmobile though! https://t.co/nDXJiNpQDU | @629712 @115913 I want the best possible speeds for you. We're on this; DM us here and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice
@115911 if @AppleSupport don’t fix this I️ shit I’m switching to the Galaxy 8! 🙄 | @629713 What's going on with your iPhone? *JasmineS
"@TMobileHelp instead of getting a phone shipped to me, can i get it in stores? | @589339 Great question ! Shoot us a DM let's chat ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
"@115913 @115911 after 15 years as a customer, I just had the WORST customer service experience I've ever had .. 40 mins, still at square 1 | @629715 @115913 I truly want a full resolution for you, especially after so many years. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @115913 yo what is up with your app trying to open it on my phone and just won’t do it!?? Help, trying to look at my bill | @629716 @115913 Let's make sure your app is up and running! We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp frustrated that you cheat customers on your buy one get one offers | @629717 That's not what we're about or what we stand for! Send me a DM so we can straightened this out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
"@218362 supporting ONLY @115911 is a horrible idea. They don't even cover an area within 10 miles of my house! @119511 or @ATT please! | @609975 Chris, are you a T-Mobile customer? Where do you live? We want to make sure you have a flawless experience with us. DM us! *TerriL"
"@115913 T-Mobile is the best cell company!! No doubt, but 49 days after hurricane Maria, this is the faster speed I can get at home in Puerto Rico 😢 https://t.co/laWhTytkpP | @629718 @115913 I want the best services and speeds for you, Roberto, after all that's happened. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@219531 @115858 @115911 so now there is no recourse for someone who bought a new iPhone X that has problems. Stuck w a phone til Dec that sometimes works | @629596 We definitely want to find a solution to this problem and get you a replacement ASAP. Shoot me a DM so we can assist. *JPL
"I need your help with something please @115911 | @613587 Of course, we're always here to help. DM us, what's wrong? *JoanO"
"@115911 :wanna pay 15$ to get two day shipping?
Me: sure 
@115911: your phone will be arriving between the 11/17/17 to 12/01/17 
Me: ... two days huh. | @629719 Hey Angel. Send us a DM and we can look into this with you *ErikS"
And why I gotta pay for you not to sell me shit @115714 | @629865 Hey there! Please send me a Direct Message letting me know how I can assist you. -SH
"@sprintcare @115714 And surprisingly guess what, after a 20 minute call, 8 days ago obviously no body got back to me within 24-72 hours, it’s been 192 hours and counting... so predictable | @123402 Hello.  Please let me know what this is concerning.  Thank you. -Felicia R"
Then finally @115714 sends me to another woman after an hour & 10 min . She’s actually helpful &  apologizes and says they took out two payments two days apart. 1 I authorized the other I did not #sprint | @627996 We understand that this is very frustrating and we will like 2 look into your matter.Are u currently on the phone with  representative? -TT
"Y'all suck @115714 | @629867 Hi there, these are not likely the feedback we like hearing from you. Please shoot us a DM so we can further assist you. -SH"
@116447 You're trying to raise prices for Sprint customers but you won't improve the sucky network? SMH. | @629868 We are constantly working to improve our network. Please allow us to check your service for you. Please DM US. Team @116447 https://t.co/1wRtY0Ek9u
"Hey @115714 i have the HTC BOLT 
Can i connect the Mobile Hotspot option to my PS4 | @124216 Hi there! To answer your question, yes you can connect your hotspot to your PS4. -JA"
"@115714 took 245 out my account and paid my bill after I preach paid it. Then tried 3 different exuses on me like i don’t have paperwork & emails and receipts in my face . They think we are stupid. #sprint | @627996 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -TT"
"@sprintcare trying to find out if there's a 4G outage in 11209 I can get 3-g perfectly on my phone but the 4G is like mud. On Tablet it works perfectly. | @629869 We would be happy to look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
I️ swear @115714 trains their employees to put their angry customers on hold forever then disconnect if I️ don’t hang up in time. | @629870 What's the issue? Let us know what's bothering you. - NJ
@115714 I’m getting really sick of your shit. | @629871 Hi there! Tell us how we can change this impression. I am here to assist. -JA
"This week Invalid sims!  Last week connect to itunes! 🤬 @115714 | @629872 Hi there, thank you for reaching out to us. What seems to be the issue? -MC"
"me @ @115714 when I’m paying for 5g lte premium service & my shit still won’t load: https://t.co/5B4oRP6jOt | @629873 Hey, thank you for reaching out to us! Having service issues? Shoot us a DM for assistance. -RW"
@115714 @116447 I LOVE my #MagicBox and my wife loves her #Airave3LTE I got for her office!! Love the service and look forwards to VOLTE and things improving more!! Just go easy on the price hike please! 😀 #Sprint | @144152 We love to hear we've satisfied another customer! Let Team @116447 know if there is anything else we can assist you with.
"What’s the point of make an appointment at the @115714 store if you can’t be helped on time 🙃 | @390915 This is very concerning to us are you still at the store? Please send us a Direct Message, so that we can further assist you. -TR"
"It stopped raining which means my data is working now !!!! #sprint 😑 | @629874 Hi there, thank you for reaching out to us. Please send me a Direct Message, so that I can further assist you. -MC"
"My @134202 phone is now active on @115714. Pro tip: coming from the Pixel or many other phones, you'll need a new SIM. After I got that, the store rep was able to swap service, though it took a few tries to get the network to sync up. Good now though! | @140966 Hey! We're glad to hear that you are satisfied with our service thus far. If you have any other issues, feel free to reach out to us. -MM"
"I go today to pick up my watches and they have two pink watches, I ordered a pink one for my wife and a black for myself, now I have to wait probably just as long as I had to initially, what can be done for an over four year loyal customer? @116447 | @629875 Please send Team @116447 a DM with your concerns and contact info, we will review for you."
"Customer service at the E. Commercial Blvd sprint store sucks @116447 I have been inconvenienced by this store with my phone and apple wathes I ordered two watches 9/19/17 to be told just last week that they can’t find my order number | @629875 Sounds like Team @116447 needs to review this matter for you. Please send us a DM with Sprint number, we will reach out. https://t.co/YYczEiR1c4"
"Even with the iPhone X @115714 ‘s service still sucks | @629876 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -GT"
Literally the worst/appalling service from @115714! This treatment is despicable and will not be tolerated! I'll be calling headquarters 😡 | @629877 Hello! Please tell us why you feel this way. We would like to help in anyway we can. -WF
"@116447 I wanted to let you know that Michael & Kathy (PICI Team) took care of my latest problems in just 2 phone calls, AMAZING T.Y. | @629878 We are so glad we were able to resolve! Thank you for your positive feedback! Team @116447 will ensure your kudos are passed on."
"@115714 when will my #iphoneX order will be updated no movement bought in 10/31/2017. @sprintcare how long it takes to make the shipment 📦. Where is my tracking number??? | @629879 Hey there! We appreciate that you reached out to us. Can you send us a DM, so that we can take a look into this? -CO"
"@sprintcare I want to switch my phone number. I do not want a current number to be lost, but to port it out. Can I do this? Phone rep tells me, port = cancel and there is no solution. | @629880 Do you want to port it over to Sprint. Please let us know. Let us continue the conversation via direct message. -CO"
@115911 quite disappointed with the @70562 promo from #TMobileTuesdays . Spent a lot of time editing and working on the layout of my pictures and then the promo didn’t work. Don’t give out promos that only work for one item. Gives a bad taste for @115911 & @70562 | @630398 Hey! Can you please send us a DM about this so we can take a closer look and see what options we have to assist? *TerriL
"I missed the @115911 Pixel Promo because @136221 took longer than expected to ship my phone :( loving my pixel tho.😎 | @206090 Congrats on the new addition to your mobile inventory, Aldo! Feel free to send us a DM and we can talk more about the promo. *JeremyJ"
"Hey @TMobileHelp I'm in Canada, and have been having all sorts of issues and now my phone won't send any text messages. Can you please assist!! | @630399 We're happy to help! DM me, and we can get right to work. :) https://t.co/bwHAQCkoRc *DuncanWorks"
@TMobileHelp is It normal for ur sales guys to hound u for ur SSN? This guy was brutal didn’t even ask for my name or why I️ was calling! Hello AT&T! | @630400 Your privacy and security are our #TopPriority ! Let's make sure you're all taken care of. DM me plz :https://t.co/6NxKsl5RJm *JoshHenegar
"@TMobileHelp 
I called in last week but our tower is still not operational. Please help https://t.co/YGEiuTUOnE | @588499 You deserve the fastest speeds possible - shoot me a DM and let's get this fixed! https://t.co/93XwcSKFIy *RayButler"
"@115911 really knows how to fuck over people and there money! | @630403 Oh no, SnowBunny. We only want to bring the best moments to your mobile experience. Send us a DM and let's talk. *JeremyJ"
"@TMobileHelp Im trying to upgrade my iPhone 6 Plus to the iPhone 8 Plus with the $300 promotion but its saying my phone isnt eligible. Help? | @590872 Hey Thomas shoot us a DM!! And I'll work on getting that trade in eligible!!
https://t.co/KQh917xfZf *SurDuaneMcGurn"
@115911 Your reception indoors is complete garbage in the Mulberry/ Lakeland region. | @630405 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM. *RickK
@115911 thank you for being this for us with @910 discounts on some Tuesdays. #TMobileTuesdays https://t.co/SF9p54SM7O | @458285 Yasssss! You deserve it! <3 https://t.co/zXrDYDCnIa *Bridget Wren
@115911 sucks.I have to pay double the down payment that I had to before due a cs rep telling me I had to run another credit check. | @630406 We want you to have the best experience with us. Let's take a closer look to see what we can do for you. Send us a DM! *RickK
"@115911 @TMobileHelp @115913 What’s going on in Boston? Atrocious speeds from Back Bay through Downtown to Cambridge tonight. https://t.co/YpO6HR9k71 | @630407 @115913 I want to look into this with you, David. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"Yo @115911 @115913, just got a new iPhone today and you guys forgot to activate my sim. #notcool | @630846 @115913 We'll get that activated right away, Viet. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115911  it’s been over a week since I left your company and you have not unlocked my phone.... a phone I own!! At this point that is theft.... you have basically stolen it.... I’ll file a police report today!!! And call my local news station | @630938 Hey there, Heather. We take things like this very seriously and would like to talk to you more about this. DM us so we can. *MelindaR"
"@115913 @TMobileHelp just found a charge of $12.95 I don't recognized, my old phone is stolen n been try to delete the devise & reset the email the link to it but was not success..changed password already pls help | @631402 @115913 Let's get to the bottom of this and sort out that charge. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 upset traveling in 24 hours my iPhone X is carrier locked I paid full price ! | @433392 Hey there Rafael. Let's take a closer look into this, and see what we can do. Send us a DM. *RickK"
@TMobileHelp if I’m on someone’s family plan & my current phone is paid off. Can I go into the store & buy (pay in full) a new iPhone without having the person whose on the account with me? | @253603 Hey there Melissa! Meet me in DM here https://t.co/XnESpSZVr6 I'd be happy to help! *EliseBlake
"@TMobileHelp how can all managers at customer support happen to be in a meeting at the same time? Very irresponsible, specially when there’s an account breach. | @631404 Yikes! This is not the experience we want for you! Shoot me a DM, and we will look into this for you! https://t.co/jjKemKyHlV *AlexisGovea"
"@TMobileHelp you guys need to change the rules about returning online orders, customers should be allowed to return items to any corporate store without being told they can and then get embarrassed at the store by finding out it’s not allowed it’s BS and has to be changed!!!!!! | @411095 Hey Avni! Shoot us a DM and let's look into this together and make sure we get you taken cared of. https://t.co/znHA9pL0mM *BrendanLee"
"@115911 @TMobileHelp @115913  this is not what I want to hear after spending $2000 for two  Pixel 2 XL phones!!! I have 5 on fam plan I want to switch from ATT https://t.co/32t5ufNBSH | @631408 @115913 We're on this for you, and we're ready to dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @115913 poor customer service today trying to figure out the issue with my shitty refurbished s7. Getting really tired of paying good money for bad phones. | @253547 @115913 I want that device to work great for you, Steve. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 wanna hook me up with a Free IPhone X case? | @523292 We can look into what deals we have available on a case for you Shaun, send me a DM! *TreBrewbaker"
@ATT & @115725 y'all give free upgrades? Cause @115911 DONT and im tryna switch to somebody else I been a loyal customer to long | @471815 Your loyalty is truly appreciated and we certainly don't want you to leave us! Please DM us so we can discuss your upgrade options. *BlakeT
"@115714 why is everything such a hassle through your shitty service? https://t.co/ZBno60JVI9 | @631590 Hey Wade, this is not the kind of feedback we like to hear! How long has the issue been happening? Where are you when the issue occurs? -RW"
@115714 why is everything such a hassle through your shitty service? https://t.co/ZBno60JVI9 | @631590 Is the issue impacting anyone else in your household or around you? Does the issue happen in one or multiple locations? Let us know! -RW
"shout out to georgina at @115714 who was a pleasure to chat with and was very helpful | @631591 Just for confirmation, were you and Georgina able to get to the bottom of your issue and have things sorted out? -TC"
Oh baby. Expected delivery after 11/21... but guess what came today!??!  #iPhoneX  is in the house. Didn’t even order a case yet. Not taking any chances.  @115821 will have it here by tomorrow. Thanks @115714 for getting it here early https://t.co/VVHMoGGpg2 | @631592 We're happy to hear this. Do enjoy your new device. - NJ
"#sprint wtf is going on. I can’t connect with a representative | @250285 Hi Brittany, I am here to assist, Please send a private message so that I can help. -AF"
@116447 the way Sprint's trying to save money to their bottom line is at their customers frustration last time I had a problem it took a month to resolve it and then you did the person who resolved it did not resolve it they lied to me my contract with Sprint is up in Dec. | @609779 Allow Team @116447 to look into the matter. Please follow and DM for assistance.
"@115714 just FYI your n. Broadway store in chicago is the worst ever. Have a grwat day! | @525742 We will like the opportunity to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"An iPhone X on @115714 is like a Ferrari on a dirt road... just a waste. | @631593 Sorry you feel this way! If you have questions about your Sprint service or account, we'd be glad to asst."
"Have never had worse customer service from any other industry. @115714 and NOBODY from corporate or anywhere else can seem to fix this | @631594 Lets look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
Sprint Sucks!!!!!!! #MrCarpeDiem #Sprint @115714 https://t.co/Os95zEu8r2 | @631595 Hi there! Tell us how we can change this impression. -JA
"@115714 since when you can't put money down on a phone to upgrade?? | @631596 If yes, based on your credit class, it will determine whether a down payment is required or not. -SM"
"@115714 since when you can't put money down on a phone to upgrade?? | @631596 Are you referring to making a down payment, on the device you would like to upgrade to? -SM"
Idk who’s service is worse @115714 or @116136.  but tbh it doesn’t matter at this point bc they can both kiss my black ass. | @631597 Hi there! tell us how we can change this impression. -JA
SNAP NOT LOADING & I CANT TYPE THE LETTER I WITHOUT IT MESSING UP SMH @AppleSupport @115714 GET IT TOGETHER | @631598 Hi there! Let us take a look into this for you. Shoot us a DM to assist further. -JA
"I've had trouble with cell carriers before, but never has a company sucked as bad as @115714 @sprintcare | @631600 We will be happy to look into any service concerns you may have. Please follow and DM us with more info!"
Honestly idk why I'm still putting up with you guys. 🖕🏻@115714 😅 | @364615 What makes you feel this way about us? Please let us know. -CO
"I’ve been a faithful Sprint customer for so many years now and I’m 👌🏽 close to leaving. This particular sprint store has screwed me not once but TWICE. Eff that. @115714 your store at Zona Rosa (Kansas City, Mo.)  sucks!! | @631601 Oh no! Hey Faipa, we would like to hear the full story. Would you please send us a DM so we can communicate more freely? Thank you. Ange L"
"My #opensignal TRUE Speed Test on #Sprint 4G | @631602 Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JN"
"@115714 y'all suck I never have service so I'm making the move to @ATT | @631603 Hi, we'll hate to lose you as a customer. Please send us a DM so that we can further assist you. -RA"
@115714 wassup ? Let me know something im tryna get the 8 https://t.co/bhdNiqzy3p | @471815 Good evening. Please send a DM so we can properly assist you with your upgrade request.
".@115714 customer retention is a real pain in the ass. You will be on hold a long time as they delay. | @631604 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -TT"
"@115714 y'all killing me!!!! My service sucks!! | @631605 This is very concerning for us to hear. Send us a DM, so that we can look into this for you. -SD"
"Worst experience with @115714 representative rude, wouldn’t helped and hanged up on me. Was told my bill was going to be cheaper, but is not | @631606 Good evening. So that I can better assist you, please send me a DM. I will be happy to assist"
"PM’n you right now @115725 & I️ think @115714 is losing a great customer https://t.co/GUG6g7bVX9 | @629876 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -GT"
"So I've got two magic boxes from @115714 that were working up until 3 days ago, but now neither one will connect to LTE zip codes 12561 & 12486. Been complaining that data connection has been inconsistent for a long time now, the recent problem is 3 months. #help @116447 | @122984 We will have an analyst reach out to review this. Thank you. Team @116447"
"@115714 Why does my phone say ""LTE"" but my internet is like a 14.4 modem running windows 3.1?!😡 #slowinternetisslow | @563383 We will be happy to look into any service concerns you may have. Please follow and DM us with more info!"
"Everyone needs to check their @115714 accounts for suspicious sprint activity. They are basically the Wells Fargo of phone companies #sprint | @627996 I appreciate u bringing this to our attention, so that we can deal with this immediately. Pls DM us, so that we can further assist you. -TT"
"Everyone needs to check their @115714 accounts for suspicious sprint activity. They are basically the Wells Fargo of phone companies #sprint | @627996 Good Morning Mr. Harris, were you able to get this issue resolved? Please provide feedback so that we can assist. -Resolution Sup KS"
@115913 @TMobileHelp can you please apply 20%  #hoookedup promo to my account? | @631661 @115913 I’m here to get you the best possible pricing for your plan. DM me for options https://t.co/Et1Fu7xZtb *BarbPelotte
Pleasantly surprised at my call w/ @115911 today. Broken phone and apparently ins was somehow taken off my acct. | @632006 Hey Victor! What happened?! Shoot us a DM with more info and we'll check this out ASAP. *ValerieP
"@TMobileHelp Hiya! Will I be able to use my T-mobile phone while in Xpu Ha, Q.R., Mexico? And if so would it result in roaming charges? | @480758 Great question! Send us a DM: https://t.co/xKrpoFD6ya for more deets! :) *ColleenLicudine"
@115911 I have a family of 3. Is some some special deal for that or it has to be a family of 4 | @519886 Let's make sure you and your family have the best of what the #MagentaFamily has to offer! DM me! https://t.co/n6tQTx28XN *OliviaStewart
@115911 was there a general announcement on what's happening with yesterday's Panda Express fiasco? Bummed I wasn't able to access the online ordering. | @632009 We're continuing to work on this with our gift partners to make sure you still get thanked! DM me here: https://t.co/EoqAVShpFT *AustinWebb
"What happened to the great @115911 customer service that convinced me to switch in the first place?  Now I have no coverage, and have wasted over 10 hours on conversations with a new rep each hour.... | @450099 @115911 Hey Lizzy! I'm totally here for you! Meet you back in DM :D <3 *BialyQuinonez"
@TMobileHelp when does the pixel 2 promo end? | @632010 Hi Monte! The Pixel Promo ended Nov. 2nd but if you purchased your device before then you'll have until Nov 30 to register. *JoshHenegar
"@TMobileHelp when does the pixel 2 promo end? | @632010 Send me a DM, and I'll help answer any questions for you. https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
@115911 never in my life have l felt so #discriminated against for being #disabled. l have been with you since 1999. l had someone on the phone listening to your #abhorrent #behavior. lf you are #disabled stay away from @115911. #discrimination #disabled #Unacceptable | @632011 Oh my! This is absolutely not what we like to hear. Send us a DM and let us know more about your experience. We're here for you. *KeithM
"@115913 @TMobileHelp just visited a T-Mobile partner store owned by Verge. Nice people, but didn't know any thing about binge on, I had to tell them about. Looking to restart my hotspot service and will be traveling wonder how many devices can stream w/ binge on via hotspot? | @346690 @115913 We're here for you, Andy! DM us and we'll answer all your questions. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 i had my s watch stolen  and i have it on EIP also i think customer care messed up with my bill | @632012 @115913 We're on this for you, Yashveer. Please DM us and we'll explore all the available options. https://t.co/lH0SH5fy2m *MikeRice"
"Seriously debating on switching phone companies, because @115911 has been slacking lately 😠 | @632013 We want you to have the best experience with us, Karen. Let's take a closer look and make things right. Send us a DM! *RickK"
@27376 So do you have any financing plans for note 8 case? Or via @115911 cause the mophie juice pack for note 8 is all I care for. | @332011 Hey there! I'll meet you in DM to make sure you are getting the best options through T-Mobile! *EliseBlake
"@115911 when am I supposed to be getting my rebate for my galaxy s8? It's been months! Ridiculous | @632014 Hey David, we know this is important. Send us a DM and we can take a closer look for you. *TerriL"
"Just want to thank @115913 @115911 for the photos of people in caskets and parole information of the last person to have my son's warranty replacement phone.  Just wondering if this is what we get after nearly 20 years. | @632015 @115913 I truly want to sort this all out for you, Jennifer. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"So I'm on my way to McDonald's in Canton, Ohio.......then I thought.....real-world speed test 🤔?? @115714 @116447......What kind of alien satellite did y'all steal to do this?? Imma check this through my day https://t.co/mYTDq11AFg | @632504 Team @116447 would love to tell you , but the aliens won't let us."
@115913 & @115911  let's talk! Looking to switch 3 lines plus add a 4th BUT on contract ... | @632654 @115913 We can help you get out of that! We'd love to have you; check out Carrier Freedom here: https://t.co/eHNZ49126v. *MikeRice
"I am getting Error 500 when I click on 'Check Voicemail' link in my @115911 @18394 https://t.co/NTn26enpNK | @563207 Hmm that's odd, Matt. Let's see what's going on and get to the bottom of things. Send us a DM so we can review. *KeithM"
What's wrong @TMobileHelp ? Congestion in Bay Area? Slow internet today... surprising | @632655 Hey there! I’m happy to help! Shoot me a DM so we can take a closer look! https://t.co/3hyhCiTfQi
@TMobileHelp having issues with a recent phone upgrade the wife and I did. Mixed messages from people. | @632656 Congrats on the upgrade! I am here to separate the messages! Please send me a DM to get to it! https://t.co/jg1YyB1ZS7😇 *CherneilRandolph
"@115911 your webpage says pixel 2 promo is good till 12/2, but your reps say it expires 14 days from receipt, what gives? | @632657 Sorry for any confusion. You would have needed to purchase the device by Nov 2 but there has been additional time... https://t.co/UtLdjc7Sp6"
@115911 will forever and always give me the biggest headache @115913 I promise I try so hard to give your company good reviews but the customer service absolutely sucks all the way to management. Everytime I call I'm nearing a stroke. | @632658 @115913 I want to turn this around for you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@TMobileHelp Thanks for messing up my Mobile Tuesday acct with your last update! Oh, and thanks for deleting my rewards too. | @632659 I would love the opportunity to work with you & see how I can help. Please DM me to get started. https://t.co/VPw2v7TEeD *HiginioAguirre"
Bout To Fire @115911 No Service Having Ass | @632660 Ah dang!!! Shoot us a DM here to check your coverage out. We've got your back! *ValerieP
"I wish @115911 would’ve told me i had to pay for the whole Fucking phone to upgrade when i switched!!! Poo ass service anyway!!!! | @632662 We're here for you rrb, DM us the details for you experience so we can address any questions you might have. *KananiB"
"Hi @115911 Over the past week I've gotten a different answer for every different person I've talked to. There was supposed to be a call back tonight, but none came. Been a customer going on 10 years. Really disappointed right now. | @632663 Disappointment is not the name of our game. We want to ensure we find you a resolution. Send us a DM so we can assist. *JasmineS"
"Happy Wednesday a @115911 employee faked placing my pre-order for the iPhone X and stole my credit card information instead... | @632664 @115911 Hi, Rahul! I just replied to your DM, I'll meet you back there. *ByronEdwards"
"@115913 New iPhone X is delivered today. Open it & get an error there is a problem with the camera. Contact customer service & am told I should return to the store and pay another $291 - for a total of $582 oop- rep says yes. SERIOUSLY not happy customer. | @632666 @115913 I want a working device in your hands and for this to be a smooth process for you, Michelle. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Wtf @115911 supposed to be that fastest at? I know it ain't data speed. | @632667 Oh dang! What are you experiencing? Shoot us a DM and we'll check your data coverage out ASAP. *ValerieP
"@115714 you making all this money but having foreign call reps lie to me about upgrading my phone. Nothing but a scam and the worse service in America please sale | @632692 Please tell us, how can we be of assistance? Are you trying to upgrade your device? -KA"
"@sprintcare Care to tell me how to delete on updated voicemail app for Galaxy S5. Used to be 3 dot in upper right, no longer there. Highlighting multiple messages gave no option either. Also no settings button anywhere, just mailboxes. | @632693 Just to clarify, your voicemail app was updated. Are you requesting information to restore the voicemail settings to the old version? -CA"
"@sprintcare Care to tell me how to delete on updated voicemail app for Galaxy S5. Used to be 3 dot in upper right, no longer there. Highlighting multiple messages gave no option either. Also no settings button anywhere, just mailboxes. | @632693 Hi Chris. No problem we will assist your issue, kindly give us a moment while we locate this information for you. Thank you. -CA"
@sprintcare Is a kit the phone and sim? | @338424 Hey there. Can you tell us what you are referring to? Are you referring to the SIM kit or Return kit for devices? -KW
"I couldn't watch the game on my train ride home because of your slow ass network, thanks alot @115714 | @632694 Hey, this is not the feedback we like to hear. Can you please follow us and send a Direct Message. In order for us to further assist. -AD"
@115714 you have garbage service and I will be changing services... that will be all.😤 | @632695 Hi there! This isn't want we want to hear. This concerns us. We don't want you to feel that way. -JA
@sprintcare when your friends tell you your phone sucks https://t.co/B9cOwGw04v | @494722 We would like an opportunity to look into this for you. Please send us a Direct Message so that we can further assist you. -JJ
"@sprintcare 
Please Let me know how I can get some help for my issue that I have called over 10 times and no one can help! | @632696 Hi there, thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -RM"
@115714 LG G4 well documented issues and no recourse for customers. That sucks. | @632697 Hey there! How can I be of assistance to you at this time? -JJ
My mom is under my bro family plan on @115714 she wants to get the @117159 Galaxy Note 8 at @116062 during Black Fri ($300 gift card on installment deal) Can I(daughter)go in Target and get the phone for her if I have the Sprint Acct pin? Thx | @632699 We like to further assist you please send us a Direct Message so that we can further assist you. -JJ
"@sprintcare if i buy a dual sim note 8 in the middle east, will my american sprint sim work? | @447825 Thank you for reaching out to us. kindly send us a direct message to further assist you. -CO"
"@sprintcare hey, i want the pink galaxy s8, but it's not available via the website, but i really want it | @631591 Hey! Have you tried visiting a store to check this or have yu contacted our Telesales Department concerning this? - JM"
So annoyed with my service right now @115714 | @632700 Hi! This isn't something we want to see. Can you tell us what's going on? We'd like to help. -CD
"Fuck @115714 tho 🤷🏾‍♂️ | @632701 Hi, we definitely want to work with you on this. Please send us a private message and elaborate on whatever issue you may be having. -NJ"
@sprintcare is this real? https://t.co/vWOWtw7rll | @632704 Hi there! Yes the price is real. You can visit this link provided https://t.co/6MLPUeNvOB for more information. -JA
I dont know ANYONE that is happy with @115714 . Its actually baffling that  this company still exists. Get your shit together | @632705 This is not the type of feedback we like to get. Is there anything we can assist you with? Please let us know. -ES
"@115911 what is going on wijth your company?! Without your #WhiteKnight @115714 I hope you guys tank! 

Returned product 2 months ago, still being billed...staff can't help...go figure | @189419 Hey Joseph, how can we assist you today? -AO"
"@115714 Is there a trick to get better coverage? | @346770 Send us a DM, so that we can be able to do so. -TC"
"@115714 Is there a trick to get better coverage? | @346770 There really isn't any trick to get better coverage, however we can assist you so that you can be able to receive great coverage. -TC"
@TMobileHelp once again I have to waste time with fixes my my bill since you can’t ever get it right #Magentasucks #unhappy #disappointed | @555536 Oh no! We definitely want to turn this experience around!! Meet me back in DM. *KurtMartin
"@115913 @115911 I applied for 2 lines free back in November of 2016. They gave me only one of those lines free. I've talked to 9+ representatives over the course of months. All said they would fix it. And still nothing has happened!!?? What happened to customer service?? | @633994 @115913 Let's get to the bottom of this and sort out these lines, Darren. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
yo @sprintcare y’all keep raising my bill. it was $98 last month and now it’s $114. this is why i’m switching to @TMobileHelp | @633995 *Chants* Make the move! Make the move! Our #MagentaDoors are ALWAYS open for you to make the move! :) *ChasityScanlanSevao
Hey @115911 i have two lines but got my service in June. Do i get free Netflix too??? | @592368 Appreciate you reaching out. If you have two lines at standard rates on our T-Mobile ONE Voice plan with taxes & ... https://t.co/TackAIoUa4
@TMobileHelp my billing is wrong every month and we have been loyal customers for years...7 lines and so ready to get out of tmo | @633998 It's so important that we get the bill right every time! Send me a DM. I know I can help! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@TMobileHelp Amazing service tonight thank you Kai | @630408 Right on, Sharon! So glad we could help you out tonight - that's what we do! :D *AlexKimbrell https://t.co/GefRnVHVqu"
Y’all getting me tight with this busted ass service I’m getting from y’all in DC @115911 | @633999 Hey! We're here to improve your experience however we can - send us a DM and we can chat! *TerriL
"@115911 couple months ago I did a jump and thought I was getting the bundle free. I such know better I end up with $ 80 added to my bill. Next time I do a jump not adding any bundle and no I can't take it back I paid 3 months so far | @634000 Hey there, William. We want to talk to you more about this! DM us so we can look into this for you! *MelindaR"
@115911 not cool. Sent me a defective Tablet. Confirm my return and reorder. Email less than 1hr ago says delivery 10th. NOW BACKORDER????? | @634001 Totally understand that this order hasn't been the best experience for you. We want to make sure you have accurat... https://t.co/vFfcePlWoZ
Hey @115911 question about an email I just got. | @399045 We're happy to answer any questions you may have! Send us a DM with the info and we can chat. *TerriL
@115911 your 4g Lte suck lately in LA area. https://t.co/fXInQy3aO1 | @634002 Oh my! Let's take a look at what's going on in your area Juan. DM us and we'll check out what's going on with your data speeds. *KananiB
"@115911 are you still offering thepixel 2 offer? | @634003 Hey! If you purchased the Pixel2 before 11/2, we can assist you in adding a line to qualify for the promo! Send us a DM :) *TerriL"
@115913 How can a 10 plus year customer with 8 lines on his account JUMP his phone to a iPhone X without having to spend $340. #TMobile | @634004 @115913 I want you to be able to complete a Jump upgrade. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
@115913 just upgraded and received 2 iPhoneX's. Do I get shipping labels to return my 2 trade in phones to you? | @634006 @115913 Let's get your trade in devices all sorted out. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp You guys fixed it!!! Johnathen in customer service needs a raise or promotion! He rocks and fixed it. Super dope!!!! | @634007 That is awesome!!! I will totally forward up your feedback <3 YAY!!! *KaylaKnowles
"@TMobileHelp I tried to get the iPhone X today but they said they’d have to order it and it’d take 3 weeks, so I got the 8 Plus instead. Could I return my phone in 3 weeks and get the X? | @169783 I can definitely get you more details! Send a DM my way and I'm on it! :D https://t.co/senzStoecA *HillaryTurner"
Liar #scamartist #usury #scammers #KRR #badbusiness #goodbye Who wants my business @115714 @115911 @TMobileHelp tired of unethical @115725 #scamming @VerizonSupport https://t.co/WrcFPXMBLb | @291335 We win awards for being the most ethical company around. https://t.co/rtuSYGXSWJ Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough
No service in my own home! Its time for change. @115911 your hot spot box is no good as like your service. Good day! https://t.co/NgJfzCkAO8 | @634009 No way! We want your coverage to be great! Shoot us a DM with more info to check this out ASAP. *ValerieP
@TMobileHelp I hate how I always have to restart my phone just to get a signal | @634013 This is not what you should have to do to be able to use your phone. Please send us a DM so we can help you tonight. *StaceyMedranoLopez
@TMobileHelp where can I make a complaint? | @634007 T-Force is here to help!!! We would <3 to review this further for you please send me a DM https://t.co/jXx14qL974 *KaylaKnowles
"@TMobileHelp @115911 I thank you for all you do and I’ve been pleased with you all these years. I’m not planning to change... but you did me wrong in selling me this case over the phone. Smh not what I was expecting. Mood colors don’t change and it looks like I’m holding a 🍭 https://t.co/XcBcKpGfQC | @634017 I’m sorry this wasn’t up to your expectations, but I’m sure I can help you out! Shoot me a DM. https://t.co/VPw2v7TEeD *HiginioAguirre"
"@115911 I’m ready to switch from @115725 , hows your customer service? | @634018 I would say our customer support is more OP than #ArdentCenser at #Worlds2017! Send us a DM! Let's get you on #TeamMagenta *RickK"
"If you ordered the @115858 #iPhoneX from @115911 and it arrives damaged, GUESS WHAT? You will NOT be refunded your $300 BUCKS for 30+ days! #ItHappenedToMe @85584, what’s your policy? @115990 | @632666 We are truly committed to exploring every option to take care of you. We'll meet you back in DM. *MikeRice"
@TMobileHelp fuck. I need a better wireless provider whose LTE signal actually works unlike these scam artist assholes known as T-Mobile | @180733 Hi there! Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@TMobileHelp very disappointed in your Virginia Beach BLVD store. I would like to inbox you the problem? | @634019 Hey David, shoot me a DM https://t.co/zMHlDmwgGJ -- we got you covered! *VictorianLang"
"So fucking pissed. @TMobileHelp will not refund the charge someone made with my stolen card.  Please everyone, do not use any T-Mobile products. | @634020 Whoa!! That's not what I like to see!! Shoot me a DM so we can figure out your options!!  https://t.co/HTgeLMEYEm *DonHebron"
@115913  please help me out!!! | @634022 @115913 I can help you Melanie. I just sent you a DM and look forward to working with you.*JasonYaddow
"@TMobileHelp Quick question, I have 7 payments remaining on my JUMP! lease, can I pay all the remaining lease payments + purchase option price to get out of JUMP! and keep the phone or do I have to pay the remaining payments each month before purchase option? | @217241 Hey, that’s a great question and we’d love to go over it in detail with you! Follow this link to DM us. :) https://t.co/SVhS3HeZe3 *LivFord"
@TMobileHelp Any idea if you’re getting a new shipment of iPhone X’s and if orders will ship early? | @479035 The iPhone X is a sweet phone! Meet me at the DMs https://t.co/sBIVWmm6X2 *EddieGough
@115911 @115858 I need y’all to get I️t together. You’re playing on my line. | @634023 What's going on?! Shoot us a DM with more info and we'll assist you as soon as we can. *ValerieP
"@115913  please message me back!!! | @634022 @115913 We here for you, Melanie and we're always ready to dive in. Click on my picture to DM us. https://t.co/lH0SH5x9qW *MikeRice"
"@115913  can you please get ahold of me I’m having issues with costumer service and I’m a costumer. | @634022 @115913 I only want the best possible service for you, Melanie. We're for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Please Help 🔓 my Samsung Note8 (direct purchase 3d ago). Device 🔓 App, says No! Sorry I accidentally DM 1st. | @634024 No worries, Watson! The Note 8 is super easy to unlock :) Shoot me the receipt from Samsung and I'll help https://t.co/dzjAJQ2bkx *SoRaYi"
@115911 someone has my email address listed for their account. I do not have a a mobile account. Get your customer to change their email. I'm getting order information / his home address. | @634025 Jesska we need to look into this ASAP. Please send us a DM so we can rectify this. *TerriL
@115913 Hey Jon how do I start my Netflix service after changing over to t-mobile | @634026 @115913 Netflix is awesome and I want you to have it. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Lmao so @115911 charging $ 8.00 to talk a representative over the phone now.🙃 #ISSASCAM🚮 | @634027 Hey, that's not right! Can you please send us a DM with more info so we can look into this & clarify for you? *TerriL"
"@115911, screwing customers over since 1994, isn't that right @115913 | @632014 @115913 We will get this resolved for you. I will get a DM reply sent to your shortly. *AshleyNelson"
@115913  hello I’m having issues with costumer support at T-Mobile can you please contact me back | @634028 @115913 I want to work towards a resolution for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 We need to talk fam. I am one person and my phonr bill is legit $135+ every month. Im a broke college student send discounts 😂😂😂 no but seriously though. Help. | @634029 We got you, fam! Are you already on our T-Mobile One plan? Send us a DM so we can hook you up, Kai! *TerriL"
@TMobileHelp Hi! I have a question concerning the LG Tablet? | @634031 I got you on this one!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@TMobileHelp Couldn't just wait a week for payment. No payment arrangement or anything. I can't go a week with no service with a 2 year old | @117030 Hey there! Let's look into this together, shoot us a DM and lets turn this around for you. :) https://t.co/znHA9pL0mM *BrendanLee"
@115913 so good customer service is sending a broken iPhone (that can happen) & then telling the customer return the phone & we are keeping you money for 30+ days & then you can order a new one with your money or wait. Is this how Tmobile does business. | @632666 @115913 Our offer to assist is sincere. We will be replying to your DM in just a moment. Thank you for your time and patience *AlexSemsch
"@115911  your LTE is trash. I’m switching to version, bitch ass nigga | @634032 Say what?! You should be getting the best LTE experience possible. Let's investigate this, DM us! *KananiB"
T-Mobile charged me $177 because I didn’t upgrade my phone. So a bitch upgraded her phone. @115911 clearly wears the pants in this relationship. | @634033 LOL you know that's not what it's like...DM us though so we can take a look at your bill if you want to chat. *TerriL
@115913 so upset purchased a buisness; IPhone X full price and it’s locked to your network I’m traveling in 24 hours and need it unlock I love tmobile but I need to use my iPhone with my euro sim! | @433392 @115913 Aloha Rafael! I will meet you back in your inbox to get this resolved for you. Thank you for your patience! *AshHebron
"@115913 Can you tell me why your company put my closed account in collections after I cancelled within 6 days & returned all phones?  Your ""customer service"" told me everything was fine, then I got the letter.  The worst incompetence I have ever experienced! | @634035 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69RQYvK to send me a message so we can chat. *AshleyNelson"
Hey @TMobileHelp Any reason why bogo rebates take over a month to even approve?? Not quite on the ball. | @634036 Wowzer. Never a good thing to see with an awesome deal. Lets chat in DM. Hit me up here. https://t.co/cYAShZx2fF *PoxMaphixat
@TMobileHelp hey Jonathan r u around tonight | @634037 Just got your DM and am responding as we speak! Look forward to chatting with you here soon :) *AlexKimbrell https://t.co/GefRnVHVqu
"What’s going on here @115913 https://t.co/wdmRU8W7Oa | @634039 @115913 I want the best possible speeds for you, Sam. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
This was my last straw ! I️ have had it with @115714 and their signal and service is getting worst ! Like do I️ have a revol or boost !! | @548145 Oh no! What's going on? LM -.
"@115913 @115714  WHAT HAVE I DONE!   I Left TMobile for Sprint's 1 Free Year.  My Pixel 2's Google Assistant walked out on me. #Regrets https://t.co/kYpgsRgNdV | @402047 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"Phone audio stopped working soon as I️ updated & i have to pay for a whole new phone 🤔 @115858 @115714 ain’t shit https://t.co/SpreyUfy5Q | @634074 Hello there! This concerns us, have you reached one of our repair centers to have it checked? - FL"
"Dear @115714 @sprintcare I’m just trying too watch my Netflix on my phone & I clearly have service, LTE all that good stuff but nothing is loading for me ..... I don’t understand, where’s my converage?! Why do I have unlimited everything?! Obvi for something | @634075 Hey there! This concerns us and, we'd like to assist. Please send us a DM and follow us so that we can review this together! - RC"
Just got an email from @115714 saying my iPhone X has shipped. Not sure what to think or when to expect it now but damn that's lovvveeeeeeeeee | @634076 Hi there! This is great news! You can put your order number in link to stay up to date with your order  https://t.co/RDgqxv7W9w -SV
"@115714 not to mention your password policy. Do you not know what a “special character” is? | @634077 Hello Mr. Jackson. Problems activating your phone? Please, follow us and DM us to assist you. -IG"
@115714 Your website is a mess! Get it together! | @515370 Hello Monique! Please excuse us for the mishaps occurring with the website. Are you in need of assistance? DM us! We can help. -AC
"Not gonna lie @115714 that’s not really good LTE service :/ especially if I’m paying for unlimited data...What gives? Problem has been going on for months, it’s worse today. https://t.co/wzaP118Ijo | @634078 Allow us to take a better look into this! Please send us a DM to further assist. - DB https://t.co/rMApsV8PQY"
@sprintcare Your costumer service is complete trash. Your employee didn’t even know that Sprint AutoPay was a thing. Absolutely poor employee training. | @634080 We're you thoroughly assisted when u were in contact with this representative? If not please let us know if there's anything we can do. - JM
@sprintcare Your costumer service is complete trash. Your employee didn’t even know that Sprint AutoPay was a thing. Absolutely poor employee training. | @634080 We're sorry to hear about that Ramon. We apologize for the inconvenience and we only hope this doesn't reflect on us as a whole. - JM
@115725 where y'all at cause @115714 is trippin!! | @634081 Hey LaDonna. We're sorry to hear you feel so. Can you let us know what's causing this? We'd like to help. - JM
@115714 phone contracts https://t.co/suflCstaah | @634082 We're sorry to hear that you feel so. Is there anything that we can help you out with? We'd like to know. - JM
"I️ can’t wait to cancel service with @115714. The absolute worst phone service I’ve ever dealt with. | @634083 This concerns us and we'd hate to lose you as a customer, can you please send us a DM so we can assist you? -AL"
"@116447 what's the deal with @sprintcare ? I understand there are restrictions, I want them lifted. https://t.co/zdGYzRKSY9 | @480315 Hello Nelson! Team @116447 can look into this for you. Please send us a DM with your contact information."
@115714 @sprintcare AGAIN!! AGAIN!! MORE TECHNICAL ISSUES CAUSING ME TO LOSE $$$ U FUCKING IDIOTS! | @461747 Hi there! Tell us how we can change this impression. -JA
"I pay too much for y’all service to be this bad dawg @115714 | @634084 Hi, this comment concerns us. Please send us a DM so that we can further assist you. -RA"
@115714 anyone else’s new phone sending iMessages from email only can’t change to my number https://t.co/vKbZkrBI8w | @494722 Can you please send us a DM and clarify more on the issues your having with your iMessage? -TC
"@sprintcare i'm tryna unlock a phone i bought off of someone and its from sprint help | @634085 Hi there! We would be more than happy to assist you. Please send us a Direct Message, so that we can further assist you. -PP"
My tweet of the day! 🙄😒 @115714 apple Help a sista out please before I throw my phone out of the… https://t.co/8WqxXteeQG | @634187 What type of issues are you experiencing? We'd like to help. -LC
"@115714 @115817  I'm very disappointed and frustrated in the handling, non-delivery, and cancellation of my phone. | @634627 Hey Tyler! That's not the way that we want you to feel about us. Please reach us through Direct Message, so we can further assist you. - SB"
"@115911 @TMobileHelp you guys are scam artist.  My iPhone is locked to you guys but you still claiming it’s not.  Gonna file a @136958 complaint against you guys. | @634665 Hey there, I would love to get a look at this for you.  Drop us a DM so that we can see what going on. https://t.co/wSb32Hg1Da *LouM"
"The fact that @115911 sent me a phone that doesn’t work and then their lack of customer service makes me 2nd guess why I joined in the first place | @634666 Hey there, Chris! We would love to talk to you more about this! DM us so we can see what's up! *MelindaR"
"@TMobileHelp hi, i have some billing questions about my account | @634668 I've got some billing answers! Send me a DM! :) https://t.co/1zjPjvErgA *MaddieAbbot"
I really want to know how much it would all cost me to switch from sprint to  @115911 | @634669 We'd be happy to have you part of our #MagentaFamily Janira! Let's figure out what you'll need to do. DM us. *KananiB
@115911 how are you gonna tell me to renue my contract with you but failed to give me more options inside your store when it comes to your phones? I didn't know that @115858 @118302 and @138021 were the only phone manufacturers. #annoyed | @634670 Your in-store experience is important to us Bubba! DM us what hand happened so we can get them your feedback. *KananiB
@115911 can y’all give me a phone and charger that works please | @634672 Hey there! What's going on? DM us some more info! *MelindaR
@115911 needs to put up more cell towers so we can get better coverage. I think I’m just going to switch to @115725. | @535166 We want you rocking awesome service all the time! DM us so we can see what's going on! *MelindaR
@115913 @TMobileHelp so my iPhone isn’t charging took it to 🍎 under warranty pay assurion monthly but told 175 for replacement WHYYYY | @152912 @115913 I want to look into this with you so you have a phone. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"So disappointed @115911 @115913 @TMobileHelp! phone breaks & becuz of your screw up @118272 denies claim now I’m out ALOT of $ | @634674 @115913 We're on this, Lizy and we'll dive in to explore all our options. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
So I added a second line to my @TMobileHelp account today and nobody in the store told me how to get my dag on Netflix for free!!!😐😲 | @634675 Hey there! Send us on a DM and let's get you started with that FREE Netflix! *KatGrisham
"@TMobileHelp I just wanted to let you know your new ""message"" on your website is slow and useless. I sent a message and did not get a reply for 15 minutes and then got a wrong answer after another 15 minutes. I called in and my issue was resolved in less than 5 minutes. | @155675 Hi Josh! I want to make sure your issues are resolved swiftly and accurately. Can you please send me details https://t.co/dzjAJQ2bkx *SoRaYi"
"nothing to say? @TMobileHelp @85694 I pre-ordered iPhone X.  Planning to move from AT&T.  So frustrating! You cancelled my iPhone X pre-order.  No notice.  Phone agent admitted mistake.  Now I'm at back of line.  Please help! https://t.co/w2XUAhcGnA | @634676 I'm sorry to hear about your order, and I'd love to make sure things are looking 100! DM me! https://t.co/GXcACu8dxr *JustinPhillips"
This replacement phone that @115911 sent me is doing what it wants to do & it’s annoying! 🤦🏾‍♂️ | @634677 Hey there! We would love to look into this for you! DM us so we can check it out! *MelindaR
"@115911 Y'all really got me fucked up... my phone keeps freezing on me. I don't pay for unlimited internet for nothing smh | @634678 Hey there, Val! We want you rocking awesome service all the time! DM us so we can see what's up! *MelindaR"
@115911 I can't wait to LEAVE your phone company :) | @634679 Oh no! What's got you saying this? DM us so we can talk! *MelindaR
"I don’t wanna pay my phone bill @115714 fuck you for LYING deceitful sales associates, and shitty customer service after the fact. | @634710 This isn't what we like to hear. Please send us a DM, we want to help. :) -PB. https://t.co/rMApsV8PQY"
@sprintcare why am I getting 3G and not LTE? At times I get no data at all. https://t.co/kYH9XyxCHq | @634711 Hello Yagnesh! Please DM us in order to take a deeper look. We'd love to assist you! -AC
they better get better service or my ass is switching i can’t do shit without wifi it’s annoying as hell https://t.co/pZPlR2b1Iy | @634712 Lets talk about this and reach a resolution. Please send us a DM. -PB. https://t.co/rMApsV8PQY
@115714 Your site is down and can't get on to check anything. Any updates? #sprint #customerservice #help | @354308 Hey Kristen! Thanks for reaching out. Our site is under maintenance till 7AM CT. You'll be able to access your account at that time. - RC
"@115714 I opened my current account as “building credit”. How do I go about upgrading to the “good credit” since it is now.. where do I change that crest option so I don’t have to put a down payment for a new phone? | @263332 Hi! Thank you for reaching out to us. To properly answer you, we would love if you send us a DM in order to properly address it. -LR. https://t.co/rMApsV8PQY"
"@sprintcare can i get an upgrade yet please? Please?
Its an HTC Hero https://t.co/pVNfkRDDaZ | @634713 Hey! You can check your upgrade eligibility and offers available for you here: https://t.co/ezqCXGDhMl. =D - RC"
"After 10+ years with @115714 its time for a change, spending $100 a month is not fun anymore💰💰💰💰💰  @115911 @ATT @115990 | @634715 Hey! We'd be sad to see you go, please give us a DM for us to take care of this and look for the all the options available! - FL https://t.co/rMApsV8PQY"
"@115714  This is what I️ have been dealing with for 2 days now (even after tech support). Your service is horrible, I️ am switching. https://t.co/YeTW8wjrt9 | @634716 Please send us a Direct Message, so that we can further assist you. -FG"
Hey @sprintcare I'm pretty sure it doesn't take a rocket scientist to determine that I'm an android user either by my account details or the freakin' bloatware on my phone. https://t.co/LF0PL28YlK | @634717 Hey! Thank you for reaching out to us. Please send us a DM letting us know how we can assist you! -PB.
WHY THE SPRINT BE CHANGING MY DAMN AMOUNT IM PAYING EVERY SINGLE GODDAMN MONTH. THIS MONTH ITS 77.95 LIKE WTF CAN I HAVE ONE FUCKING AMOUNT TO PAY WITHOUT IT CHANGING FUUUUCCCKKKKKK I HATE SPRINT @115714 https://t.co/D0eQuCORHK | @634718 Allow us to look into this for you! Please send us a DM. -PB. https://t.co/rMApsV8PQY
Shoutout to Brian @115714.  He seems to be the only one in customer care that wants to help someone solve their problems. | @602560 Thank you for the feedback! We appreciate it. :) -PB.
@115714 #FuckSprint https://t.co/mIbDF0DHGm | @634719 That's not the way we want you to feel about us. Please don't doubt in sending us a DM with your concerns. -LR. https://t.co/rMApsV8PQY
"@sprintcare I am confused as to what the spending limit is. I have already been to the webpage explaining it but I am still confused. Is it saying how much you can spend on apps and stuff? | @338424 Hey there! Please, send us a DM to further assist you. -MD https://t.co/rMApsV8PQY"
"Y'all service is bugging out. Fix it @115714 | @634721 Hi! Besides the 3G service are you experiencing any sort of issues? Please, DM us with all your inconveniences to properly assist you. -LR. https://t.co/rMApsV8PQY"
"RT @634721: I really hate sprint bro my phone service bugging. Are y'all phones doing the samething?<all da time! Smh @115714 | @634722 This isn't how we want our customers to feel. Please send us a DM, lets resolve your issue! -PB. https://t.co/rMApsV8PQY"
"Nah fuck them. They been garbage since 99’. 🤷🏽‍♀️😂🙄😒 https://t.co/hCEfmkMalH | @634876 Sorry you feel this way! If you're having service troubles, let us know in a DM. *NaeJ"
@115714 how come your stores don't have any sim cards for my new Pixel 2? Do you not like having customers?? | @635076 We apologize for the inconvenience. We do carry sims for this device but unfortunately this store may not have it. Can u DM us to help? - JM
"@115911 in the UK for 6 days. What are my options for data besides 2G included? | @216781 Hey there, Scott! Send over a DM and let's take a look! We are happy to help! *BrookeK"
@115911 Is it possible for the international students who have social security number to finance an iPhone? | @635581 As long as they have social security numbers they should be able to finance. *NaeJ
"@115911 @TMobileHelp wth is wrong with the service in the oakland CA? I keep dropping to 4G and I have to put it in airplane mode to get LTE back... | @635582 Yikes! Let's definitely take a look, and keep you connected. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"Who has the best #SWITCH program? Tired of being conned by @115725 !!! @115911 @ATT @115714 #Screenshots coming next. | @635583 Hello Candace! We have great offers for you. Please, click on this link https://t.co/0qT1rLBLtN . -CL"
"@TMobileHelp meerdere dagen met jullie aan de telefoon gehangen, 3 dagen terug telefonisch toestemming gekregen voor opzegging. En nu krijg ik een afkoopsom? 🙃 meerdere medewerkers die allemaal wat anders zeggen en daar zijn wij de dupe van? https://t.co/RZZUzc7xUb | @635584 Hey howdy hey! Thanks for reaching out to T-Force. Hit me up in a DM https://t.co/3mHIwa3Iyu *JoeR"
"@115911 YALL FUCKING TRASHHHHHHHHHHHH | @635585 Whoa, Darr! This is not how we want you to feel! Please send us a DM and allow us to further assist you! We're here to help! *BrookeK"
@115911 Give me Netflix for free please :) | @504751 Hey there! Send us a DM and we can get you all hooked up! *BrookeK
"@TMobileHelp nevermind...  Working fine.  Must have been some weird software thing | @635586 Glad to hear that the problem is sorted! DM if you do need us, we are always here! https://t.co/GkKzSV0CsP *KerryS"
@115911 l contacted you thru DM! Followed directions! Was told account rep would get back to me...22 minutes ago. #nonpriority #provesmypoint #tmobileisdiscriminatory | @632011 Meet ya back in chat. I got you now. https://t.co/cYAShZx2fF *PoxMaphixat
A crook changed my sim card to another phone. Prob used text verify to change my online bank pw. They logged on bank acct changed the pw & xfer $ out. SO #Crazy 30 min prior they did the same to my mom. @115911 & @116827 how can you fix this?!?! #fraud #tmobile #wellsfargo | @635587 Thank you for reaching out to us Jenni! We take these situations very seriously and would like to assist you. Please send us a DM *KananiB
How convenient a @115714 ad on my timeline after @115911 @TMobileHelp is doing a horrible job with their customer service. Maybe it's a sign. | @346315 Oh no we don't want to lose you! I see we're working with you in DM  Lets chat  https://t.co/EHqYValTw3 see you there *MichaelPhillips
"How convenient a @115714 ad on my timeline after @115911 @TMobileHelp is doing a horrible job with their customer service. Maybe it's a sign. | @346315 We would love you to form part of our Sprint Family. If you have any question, feel free to DM us. We would be glad to assist you. -LR. https://t.co/rMApsV8PQY"
@115913 why is @115911 customer service so horrible tonight. I just can’t defend the service and product when this happens | @634666 @115913 I've got your DM and will reply shortly. *ZachRicketts
"@sprintcare I spent over 1k on a new phone today. I was told in store that you handled my lack of service incorrectly and should have been sent a magicbox immediately. Please reach out to assist. Thanks. | @635625 Hi! Thank you for reaching out to us. Let's take a look at your account to see if you are eligible in the system. Please, send us a DM. -LR. https://t.co/rMApsV8PQY"
Yoo @115714 what’s up wit ur network? | @635627 We're sorry for any inconvenience you're experiencing. What kind of issues are you having? Please DM us properly assist you. -LR. https://t.co/rMApsV8PQY
@115911 when will BOGO sale end? My contract with Verizon doesn't end for 20 more days. | @635642 Hey there! No details to share just yet on an end date! When we get closer to the 20 day mark DM us so we can go over our current deals with you! *ElleA
"So done with @115911 ❗❗❗
Seriously switching... | @635643 No! Why do you want to be done with us? Tell us more in a DM so we work on this relationship. *NaeJ"
@115913 please is there a way that you can fix the signal in Puerto Rico?Signal still sucks after the hurricane. | @635644 @115913 It's vital to stay connected and we want you to have a top notch experience. DM us and let's look closer into this together. *ShelbyMartin
Headed out to the LI campus of Old Westbury for day 2 of no @115714 service. How is that possible less than an hour out of #NYC NO SERVICE?! | @635690 Thanks for letting us know! Let's check on that service for you. Please send us a DM for further assistance. -SA
"@TMobileHelp have a question about the pixel 2 promo deal. I'm under a family would I have to open a new line for this deal | @636000 Hey Cahrles, hit me up with a DM and I'll get the deets checked for you! 😎 https://t.co/JndQXzqo6y *UsmanArif"
"Hey @115911 can I get some help with an order? Order status in the app says delivered, but to the wrong address? | @636008 Hey there! We would be happy to assist! Please send us a DM and let's get to the bottom of this! We are here for you! *BrookeK"
@TMobileHelp how long does a number not have to be used for before you recycle it? | @254772 Hey Kimberly! Let's get some specifics! Follow this link to DM me: https://t.co/vv9JsrbUOZ *AbigailRoach
When will I and the rest of #PuertoRico be able to have data and regular service? @115911 its been 25 days since ... | @636013 We would be happy to give you an update! Send us a DM so we can take a look! *ElleA
"@115911 I should slap the shit out of you don't you ever play with me like that again | @636992 Whoa there! Those are fighting words. What's really going on, Ciara? Send us a DM so we can fix this! *NaeJ"
"@115911 @115913 I need to get in touch with someone with a brain at support, been going in circles and I'm about to cancel... | @636993 @115913 Help is here, Ryan. Send me a DM & let me know what's going on so we can assist https://t.co/PUCbqyZK4U *RachaelTansey"
@TMobileHelp  I️ called customer service and they said nothing we can do. How is that supposed to be Grade A customer service? | @636994 I want to make sure all the options are explored to get you this rebate. Send me a DM  https://t.co/PbJEgtqanO *JeromyBingham
Jajajajajakaka 🤣🤣🤣🤣🤣👇🏾 https://t.co/4oX9r68lPo | @192834 We apologize for the issues you have experienced. DM your phone number so that we may research your concerns and reach out.
@TMobileHelp Hi I need help in unlocking my iPhone. What do I do? | @637462 Hey let's give your device some freedom! Follow this link to send me a DM! https://t.co/vv9JsrbUOZ *AbigailRoach
@TMobileHelp looking to see if upgrading to iPhone X would be worth it on my account | @637704 Hey Nathan! I would be happy to cover all options for you. Please follow this link here to DM me: https://t.co/QIHNBDHoV8. :) *LaurenWalker
@TMobileHelp WORST CUSTOMER SERVICE REPS ON EARTH TODAY FUCK OUTSOURCING TO FUCKING INDIA YOU PIECE OF SHIT CHEAP ASS MOTHERFUCKERS YOUR PEOPLE DONT TALK OR RESPOND ON CHAT WILL BE CAUSING YOU TO LOSE BILLIONS IN SALES #2032 IT ALL ENDS YOUR END COMES | @589693 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@TMobileHelp WORST CUSTOMER SERVICE REPS ON EARTH TODAY FUCK OUTSOURCING TO FUCKING INDIA YOU PIECE OF SHIT CHEAP ASS MOTHERFUCKERS YOUR PEOPLE DONT TALK OR RESPOND ON CHAT WILL BE CAUSING YOU TO LOSE BILLIONS IN SALES #2032 IT ALL ENDS YOUR END COMES | @589693 You're #Magentastic! I just wanted to touch base with you to ask if you still needed any additional assistance? *KiaWashington
Yo deadass... @TMobileHelp .. the service is trash!!! Data is horrible!!! | @271884 We want you to have the best service possible. Shoot us a DM with some more details so we can help! *SethH
Having @115911 @TMobileHelp is so frustrating at times 😒😒 | @534592 Oh no! We don't want you to feel that way! Shoot me a DM so that we can turn this around. https://t.co/gLqwX4nHy4 *MontanaDaniels
@TMobileHelp guys I don't have any 3G or LTE? Tried to restart the phone already. See picture https://t.co/n6DDfVl4hm | @597968 Thanks for reaching out! Please send us a DM so we can help! *JoylynnD
Very bad customer service experience. @115911 @TMobileHelp | @637706 This is not the experience I want for you! My phone is my best friend. Send me a DM https://t.co/9IUH5Nit1g & I'll help. *AmberSellers
"Hi @TMobileHelp, I had a bad experience with your customer service. I have talked to the supervisor, but she terminated the call. Therefore, I have two questions, 1-Do your employees speak on behalf of T-mobile? 2-What is the procedure to report this issue to the management? | @637707 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"Hi @TMobileHelp, I had a bad experience with your customer service. I have talked to the supervisor, but she terminated the call. Therefore, I have two questions, 1-Do your employees speak on behalf of T-mobile? 2-What is the procedure to report this issue to the management? | @637707 You're #Magentastic! I just wanted to touch base with you to ask if you still needed any additional assistance? *KiaWashington"
"Here's a picture of my sweet mom, 86 y/o next month, with my son and his fiancée. We all have @TMobileHelp the CEO is @115913. My mom has #AlzheimersDisease. EMERGENCY CALL came in for me! I got the V/M 2O HOURS LATER! 24yr Customer -can't get me new phone! #DISGUSTED! https://t.co/9BtqodFUey | @346370 @115913 We've tried very hard to get you into a new phone; we're here for you. DM me when you're ready. https://t.co/93XwcSKFIy *RayButler"
"@115911 my mother and I switched to your service because of the 55 an over plan you offer and even though I'm willing to pay the early termination fee with Sprint NOW they refuse to unlock my mother's phone. She's a senior. Is there any way you can help? We've already ported. | @437630 Hey Anne! We'd be happy to see what options we have to assist you with this situation. DM us, we're here to help. *JoanO"
"@115911 did the Chat go away? I no longer see the Chat link on your website. | @637708 Jason, we can help you out from here. What's going on? DM us. *GiselleM"
Hey @TMobileHelp Check out my @55 result! How fast is your internet? Are you LTE or old 3G?  https://t.co/VPzN3Oaj5E | @179629 Hey Joswald! Let me check to see what speeds you should be getting around Chicago. DM me https://t.co/wnPk0Kpe5r *BrittanyJones
Look at my 2 pound chihuahua rescue dog. There's something wrong with her. Choosing to take her to the vet over my #TMobile #iphone6splus that gave me an EMERGENCY VOICE MAIL 2O HOURS LATER! #donttrusttmobile @TMobileHelp @115913 #cantaffordboth #chihuahuarescue https://t.co/uL3xUL0ImS | @346370 @115913 We offered a pretty amazing deal on a new phone - I'll meet you back in DM to discuss it further. https://t.co/93XwcSKFIy *RayButler
"@TMobileHelp   Can someone with advanced tech help?  I have spoken to four reps to unlock my phone, been given unlock req#, and told I should receive an email with unlocking instructions, it never happens.   When I speak to the next rep it's always a  different reason why. | @637711 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"@115911 I thought BingeOn didn't count for our high speed data limit??? I was watching Netflix and it just capped off and now it won't even load | @637712 You're right, #BingeON allows you to watch videos without using data. DM us and let's see what's going on. *JamieK"
"@TMobileHelp if I text someone with a Canadian number who is in America at the time, will I be charged extra? | @637713 Depends on your rate plan, but most cover U.S., Mexico and Canada! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
"@115911 About ready to switch to AT&T or Verizon!!!!!!!!!!!!! My billing cycle is on the 10th and my phone is off today!!!! Have multiple credit cards on file and just wanted one charged and got the run around on the phone. This feels scummy T-Mobile!!!!!!!!!!!!!!!!!!!!!!!!!!! | @637715 Roger, we wouldn't want you to do that. We realize how important it is to have your service. Please DM us. We'll ... https://t.co/okjOAOfmQg"
@TMobileHelp has by far one of the best #CustomerService teams out there. Good service is a dying art. They keep it alive! | @518915 We appreciate your kind words! I am happy you are feeling the #MagentaLove. <3 *MontanaDaniels
"@TMobileHelp is there anywhere in my account to see how much tethering data I've used for this cycle? My speed is reduced, and I don't think I've used anywhere near 10GB. Thanks! | @391186 Great question! I would love to go over your options! Shoot me a DM https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@115911 signal strength is poor in PIT airport, and nonexistent in baggage claim! @TMobileHelp | @637716 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
90% of the time https://t.co/ZQJghDXdEa | @637717 I don't want you to feel this way. We're here to help! DM me so we can talk about it. https://t.co/cbaCC4vqgh *MichelleWalker
"@115913 T-mobile doesn’t want to take my money and get a new customer.  They cancelled my iPhoneX order.  I have corporate offer.  Now they’re telling me I have to go into a store with some personal id.  I won’t get the corporate offer.  Can you help? | @637718 @115913 It's super important to us that all is going well with your order, Roberto. We'll be replying back to your DM ASAP. *DanKing"
"Damn, finally I️ get my iPhone X and it doesn’t even work straight out of the box 😭😢. @115911 @115858 @115913 @20600 https://t.co/xM5bfWSWcd | @481619 @115913 We've got your back and want to help, Moe. Please send a DM our way so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
"Been a #TMobile customer for 10 years and have experienced poor customer service the past 3 phone calls @115913 can you help me since your call centers won’t? | @620408 @115913 We strive for world class customer service and want to turn this around for you, Harold. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115911 Can I unlock my iPhone if I'm still paying the leasing fee? I'm in Vietnam and I can't get a SIM or service. | @637719 Hi Teri, let us take a look at this. We'd love to help keep you connected and assist with this, DM us. *JoanO"
@115911 need PAC code please | @637722 Hey Paul! Let's get you some answers! DM us and we'll check this out for you. *WhitneyJ
"@115913 My wife and I have been loyal @115911 customers for almost 13 years. We have two lines but we are on an older plan so we don’t qualify for free @116602. If we switch plans we pay $20 extra to save $10 on our @116602 bill. Please help us. | @637725 @115913 Wow, thanks for your years with us! We're all about getting the best deal. DM me https://t.co/PUCbqyZK4U *RachaelTansey"
@TMobileHelp How can I get my device unlocked permanently? Bought it in US now in Nigeria and can't use it on any network here. | @637726 I will be more than happy to take care of you. Send me a DM and we can get started.  :D https://t.co/SOlY6pwpus *EricMarentes
@115911 I'm switching to @115725 y'all play too much. | @637727 Hey there! What's got you saying this? DM us! *MelindaR
"@115911 you should be kidding.. asking me to reply with stop to opt out, and doesn’t let me to send message, and that was the reason i called you... https://t.co/782NCDYsWi | @637728 Hi Mehmat. Please send us a DM so that we can look into this. Other messages may have been discontinued from us. *KaeW"
"@115911 I received a call from guy asking me why i called him, he then sent me a text about who am I, calling him at 1am. When I did not. On top of that I have like all these missed calls last night. -_- https://t.co/bmmJoTbUhi | @484078 Hey there, Jennifer! Let's check out what's going on! DM us so we can see what's up! *MelindaR"
@TMobileHelp my service is working as good as gas station toilet paper #3barsnoservice | @637730 This isn't what we wanna hear at all! Let's go to a DM to get this fixed! https://t.co/YIQqqAAINS *EmilyC
@115913 Im in Cleveland 44102 and I have absolutely no internet on my phone. In the beginning it was slow. I have been talking to tech support for the past month and a half with no solution in sight! | @637731 @115913 That’s not the experience I want for you when connecting to the network. DM Me for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp Here in Rochester, NY at the biggest Hospital and University there is NO T-Mobile service inside the buildings. Can you guys add this to your agenda? | @637732 Uh-oh! That's not what we like to hear! Shoot me a DM and let's talk! https://t.co/oJwi530Mfi *KiaWashington"
"@sprintcare As a biz client who spent $700+ a month for 11 yrs- I don't appreciate being hunted by a 3rd pty instead of directly w/my calls | @637792 Please send us a Direct Message, so that we can further assist you. -NE"
"@115714 @124218 I am very disappointed in Sprint due to false advertising, the IPhone forever plan is a joke- looking into other carriers. | @637793 Hello are you on the Iphone forever plan how can I assist you please. -FR"
"@115714 you fucking suck | @637796 Wow, what's going on? We want to help you. -R.A"
"@sprintcare - I guess you could make your network better. My phone always has static and rarely works. #notimpressed https://t.co/Gr20DwDY0w | @137533 I understand the frustration, now for the static in the phone have you taking it to a sprint repair store and have them check it out?"
"I can’t tell you how many unsuccessful hours I’ve spent @115714 in stores, on the phone and online trying to get some dang help!! And I’m not exaggerating, this is the worst company I have ever dealt with. #bye | @637799 Hey there. We dont want you to have any problems. What seems to be the issue that you are having. Let us know. -  CF"
@115714 #WorksForMe would be more accurate if you could get your website to #work for your customers.  It's been down for WEEKS. Maybe change the hashtag to #CannotSignIn.  Guess the new phone I was going to order won't be bought from you. | @637800 Hey there! We have no records of our systems being down. Can I please have your nearest cross street an ZIP code I would like to help? - IR
"@115714 UR CUSTOMER SERVICE SUCKS! 🗣🗣 i repeat YOUR CUSTOMER SERVICE SUCKS! How is that one rep will tell you something then when u speak to someone else, they tell you that information was incorrect. Its a never ending cycle. Im about two secs from canceling & going with @ATT | @637801 Sounds like you need my expertise! please DM quickly and tell me what's wrong? I'll get to the bottom of this right now! -MM https://t.co/rMApsV8PQY"
Reasons to not get a @115714 contract. The service is shitty even where it’s not suppose to be. https://t.co/YmEP322ZJy | @208817 We are terribly sorry about that. We can try some trouble shooting steps. What type of phone do you have?
@115714 @sprintcare - I must say that your customer service wasn’t stellar but your phone network is far worse than att. And #attsucks | @137533 This is not the kind of feedback we like to hear from our customers. How can we help resolve this issue today for you?
"@sprintcare I need answers this out of control. | @308317 This is deeply troubling! At Sprint, value and respect  for our customers is very important to us. Please send us a Direct Message. -CO"
@115714 has the WORSE customer service EVER!!! | @637802 Oh no! Good morning Drea. We would like to address any issues you have today concerning Sprint. How may we help today? Ange L
Update on @115714. Tried to call them and their support lines simply disconnect! | @637803 Hey Randy! We are sorry to hear you had issue getting to us over the phone. We are here to help! How can we assist today? -CO
@115714  I payed for my iPhone 8 upgrade via telephone and it still appears in my bill 😤 What gives? | @637804 Hey there. We would be happy to help. Please send us a DM. Sprint Cares! -  CF
Tired of @115714 weak service. I think it’s time to switch. | @637806 Hello what is going on how can I assist you -FR
"Wow @115714 @sprintcare seriously doesn’t seem to care about adjusting your bill when I’ve been overcharged wrongly two months in a row. Speaking to reps over the phone has done nothing, I’ve spent hours at the sprint store. I️ should charge them for my time. | @421236 Thank you for bringing this to our attention. Let's take a look! Please send us a Direct Message, so that we can further assist you. -KC"
@122986 YOU A BITCH TOO YOU AND @115714 ARE CONSTANTLY RECORDING AND SURVEILLANCING MY VOICE MY LOCATION MY ONLINE ACTIVITY... BUT CANT TELL ME WHERE MY PHONE IS WHEN I NEED TO KNOW | @637810 Please send us a DM and also follow us so we can further assist. -MM
WTF @115714  is there not a day you dont fail me | @637810 Hey there! What seems to be the issue? We'd like to assist. -MM
I don't know what's worst @115714 or @115858 but all I do know is having them both just don't mix #Apple X #Sprint =HEADACHE 🤦🏾‍♀️😒☎️ | @637812 We don't want you to have problems. What's the issue? Shoot us a DM. -AV
"@115714 you guys are awful, i pay monthly for insurance and file my claim for 250 dollsrs for a new phone and i still get fucked over, about to drop my number from you guys. | @637813 We understand this can be frustrating. Please send us a Direct Message, so that we can further assist you. -AB"
@115714 day 2 of “no service”!! | @623447 We are here to help. Could you please send us a DM for we can further assist you. -KJ
@115714 I'm on the free plan that was offered. Any chance I can upgrade my phone without losing the free plan? | @637814 Are speaking about our Bring your Own Device Free Unlimited for 1 Year program? If so when did you take part in this? -MC
"@sprintcare @115714 @116447  I hate @69156 network in Vacaville, ca | @408657 We have reported your concerns to the network team! Team @116447"
"@115714 going up on phone protection, lol. laughable. | @287083 Currently i am not aware of this increase. Could you tell me where did you receive this information? -MC"
"@sprintcare my iPhone still says invalid SIM card I take the SIM card out and it gets cell service again then it says no sim again then I reboot my phone and it works then it says no sim again 10 mins later | @296016 Hi there, we advice that you visit the nearest sprint store for further assistance. - LS"
"@115714 I have to give you credit, my #iPhoneX wasn’t to ship until the end of the month but it arrived yesterday!  Thank you! | @637819 You're welcome! We set a goal of getting pre-orders shipped on time & we're on track to meet just that. Have a gr8 day frm all of us. :) -NL"
"@115714 YALL SERVICE IF FUCKIN TRASH 🛢🗑🚮 | @637821 Kindly send us a Direct Message, so that we can further assist you. The statement is truly concerning and we would like to rectify it. -BG"
"My brand newiPhone X makes a great paperweight with @115714! Who needs to be able to make calls or text anywhere when you can just use your phone to hold papers down from blowing in the wind! #ad | @466585 Let's get this fixed, are you having this issue in multiple locations? Are you getting any error messages? YP"
"@sprintcare WHO THE HELL,.TURN SOMEONE PHONE OFF, OVER A 33 DOLLAR PAYMENT...I SWEAR,NOBODY BUT SHITTY SPRINT... | @637822 Hello there! How may we be of assistance to you today.  Please send us a Direct Message, so that we can further assist you. - KP"
@115714 need to hurry up & deliver my iPhone X ❕😡 | @637823 King Goldie - We know you can't wait. You can keep updated on https://t.co/RDgqxv7W9w for  your delivery status. -DJ
@115714 The worse phone company man 🤦🏾‍♀️ been with them my whole life | @637816 Hey there! Hope you’re doing well today. What caused you to feel this way? -SJ
"Ordered the wife and my new iPhones at the same time. Hers is set to arrive today, meanwhile my order has been processed. It’s still pending.
Cmon @115714 | @637824 Let me look into this for you, Please send us a Direct Message, so that we can further assist you. -MC"
@115714 going to your store to see about getting an iPhone x. Ur site on my cell is not working properly for some reason. Plus I need to get a secured phone. @637826 @126302 @173597 @86246 | @637825 Thanks for your chat today. You can also contact our Telesales department at (800-777-4681) to purchase your device. -DS
"Tough time with service here at @122828 from @115714... I'm a forever faithful guy but I'd expect full tilt LTE here! #thistweettook17minutestosend | @637827 Hey, we want to help. Please send us a Direct Message, so that we can further assist you. -AB"
"Some of the @115714 customer care reps are so freaking rude😒 | @637828 Good day, we're so sorry to hear that. Is there something we can assistance you with today? - FS"
🗣 @sprintcare I️ had LTE in Bali but now you want to give me one bar in Flatbush | @637829 Let's check on that service for you. What's your zip code? We assure we are here to help. -AV
If i can't watch my early morning documentaries in peace you all can't exist on my planet in peace @115714 Stop robbing | @637830 Hey there. We don't want you to have any problems. What seems to be the issue that you are having. Let us know. Send us a DM. -  CF
"I️ can’t wait to leave sprint bitch ass @115714 stupid ass company | @637831 Wow! Why would you want to leave our Sprint family? Kindly elaborate on the issues you're having. Please DM us, so we can assist. -SJ"
@115714 Why do you need to raise prices? Your customers already pay to much for to little. #NOMERGER @115913 @115911 | @637833 Hello there! Is there anything we can assist you with today? Please let us know. - KP
Wait and the slap in the face is bundling #USVI with #PR when our service was down since #HurricaneIrma not #HurricaneMaria @sprintcare | @282618 Thank you for reaching out to us. How can we assist you today? -KJ
"@115714 we should receive quality and professionalism not language barriers and incompetence. Fix it please. | @638233 Hey Arthur, your concerns are understood. Did your issue get resolved? -DS"
"@115911 should update their app... It's terrible right now. | @638787 Oh no Anthony! What's going on, send us a DM so we can straighten this out! *KittyG"
@TMobileHelp can you please help me unlocking my phone? I need to travel international in a couple of days | @584957 I'd love to help you out with unlocking your phone! Send me a DM so we can get started: https://t.co/JeuDhfsNjR *NatalieKelm
Essentially just called a liar by @115714 customer service rep 😕 @sprintcare https://t.co/sk6rGfOsHy | @222826 We don't want you to have problems. What's the issue? -AF
"I left @115714 for @115725 and I have to say.... I miss @115714 😩 | @638913 Hey there, you're always welcome to switch back to us. We'd be more than happy to have you back as a customer. :) -AS"
"I have a bad customer experience and this is what the VP sends! Not even a simple apology? Customer service where? @115911 is this a threat to my business ?? @177582 @118156 https://t.co/TYn0y4466C | @638939 No threat at all! These are a few things that will assist us while we are assisting you, that's all 😊 *ElleA"
@115714 a new car would take me to a road trip to Florida #JustForYouSweepstakes | @638980 We wish a good luck! You can click this link: https://t.co/1dVv7sUGyo to know all the ways to participate. -LR.
@sprintcare Help me | @638981 Hey thanks for reaching out. To further assist we would need access to your account. Could you send us a DM -LK
@sprintcare I’m trying to upgrade my iPhone on the site but it keeps telling me I have to go to a store. Why? | @639071 you to our sales team to do the upgrade for you.
@sprintcare I’m trying to upgrade my iPhone on the site but it keeps telling me I have to go to a store. Why? | @639071 we apologize you are having that issue. But if you can send a callback number through direct message we can get
"What is wrong with #Sprint @115714 I️ lit have no 3g, LTE , lx | @639303 Oh no! Having reliable service is very important. How long this been happening? Send us a DM elaborating on this issue. Sprint cares. -HS"
"I need to ask @sprintcare what this is...? https://t.co/4Hx8NywFJy | @639304 Please send us a Direct Message, so that we can further assist you. -NE"
"@sprintcare I turned my autopay off, so why are you guys still snatching money from my account? | @229314 Please send us a Direct Message, so that we can further assist you. Thanks for choosing Sprint. -NE"
"@115714 can any body tell me who won or how it works to find out about the keep Cherokee 2018 or this is a scam | @639308 Hello Jose! In order to stay tuned and know more about this Promo and who will the winner be, please visit: https://t.co/1dVv7sUGyo -AC"
"@115913 got any solutions for people who upgraded to the iPhone 8 through Apple but really want to get the iPhone-x through tmobile? Next time I’ll be more patient...... | @639399 @115913 We'd be happy to go over upgrade options with you, Chris. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115913 You showed amazing concern when I emailed you. Your employees overruled your decision with my account. Which I'm sad to say caused me to leave T-mobile mobile. Thanks you for being concerned. TINA SCOTT😢stayed only cause of you👇 | @639400 @115913 Hey there, Tina. We don't want to see you go. Please send a DM our way so we can check this out: https://t.co/cuEwtd2epS *DanKing"
"@115913 hey John I have at&t service but somehow we always go over the limit I owe about 400$ on my iPhone 7 and am looking to get the iPhone X on t mobile any way to hook me up or trade in my 7 for the x and get a account going on t mobile thanks -David hendrickson. Big fan | @534854 @115913 We'd love to see you on the Magenta Side, David. DM us anytime and we'll chat switching options: https://t.co/cuEwtd2epS *DanKing"
Speeds have been bad here for years now in this area of Springfield MO. How to get fixed either @TMobileHelp or @188045 ? I'll gladly provide location in DM or anything to help make my lunches better. https://t.co/9L4KQXeFxz | @639401 I'd love to get you #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
"@115913 I've tried everything I can think of to get my problems resolved and no one help. And kelsie lynns post is the customer service I receive.  Is there any way you can help me please? https://t.co/GMpgwoikdN | @639402 @115913 Help is here, Taylor. We want to make sure you're taking care of. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
Last month at @115911 who has recommendations for a good phone company? | @637715 I’d hate to see you leave and will continue working with you in DM *BarbPelotte
@TMobileHelp Could someone help me with my Jump plan? | @639405 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@TMobileHelp I got an email to confirm my advantage program. I went online & tried doing it but the page does nothing even after I click “check account”. What should I do next? | @148134 Hmm, that's odd! No worries, we'll get this figured out! DM me and I'll get to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
"Shoutout to Ashley Zikorus from @TMobileHelp for being so awesome. Solved my issue right then and there! :) | @413357 Thank you for the kind words, Eric! I work right alongside Ashley, and you can see why she's one of our best! *MichaelHarvill"
"Hey @115911 @TMobileHelp !! For the last few weeks, 1 out of every 20 texts I try to send actually send. I've been in CO, Chicago, CA, MN.. my bill is paid. so i know its not just my location.. What is going on? | @639407 What!? That's not right! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
hey @115911 why is it always a pain in the %ss to verify with your Advantage Program?  and you phone reps are no help at all | @639408 Hi Jose. Our goal is to make every transaction as smooth as possible. DM us and we'll assist you here. *KaeW
"Quite a disconnected day in London today. Lost my @117159 Note 8 on a Black Cab in front of Buckingham Palace. @115911 can't get me a new SIM. 😬

And I'm now contemplating the iPhone X thanks to @33151 and @434518. | @189054 Hi Vincenzo. We definitely want you staying connected abroad. Can you send us a DM with some more details? *ErikS"
@TMobileHelp @115911 my phone keeps randomly losing service for hours? Help? | @639410 Yikes! Please DM us so I can have a closer look. https://t.co/I6eWC2B8S0 *JohnWard
"@TMobileHelp please answer dm | @358584 I am here to help you! Meet me back in DM, and we'll get started! *PeterLabrecque"
"@TMobileHelp T mobile really let me down on another level, no care for customers at all | @639411 Thanks for reaching out. We will respond to your DM shortly. https://t.co/WZM6cbcgHU *JonPorter"
"@115911 Last year I was a customer, unfortunately I was not   able to get my Xperia Z3 phone unlocked.
Is it still possible since I did pay everything and not owe anything further since?
Thank you for your time and response! | @639412 I have a few questions before I can answer that. Send us a DM and we'll get the details from you. *KaeW"
@TMobileHelp I bought an unlocked S8+ yesterday and I don't have visual voicemail. Is this something on your end as a carrier or what? I'd very much like this feature. | @417130 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115911 I called your customer service line yesterday to ask about how much it would cost to add a line to my account and I now have 4 voicemails from sales reps ""following up"" on it. Please stop, it's annoying and makes the company seem desperate for sales. | @639414 Communication is always our priority. If you have concerns, DM us and let's see what we can do to improve your experience. *JamieK"
@117735 @115714 @sprintcare @119943  @VerizonSupport @115725  @117196 @169291 @122986 @122609 @270954 @457912 @639415 @606131 https://t.co/iITURaTKst | @637715 I’m here to help you with your payment and will be sending a DM your way. https://t.co/Et1Fu7xZtb *BarbPelotte
@115913 Will the new LTE require a phone upgrade?  Samsung Galaxy S7 | @639416 @115913 We'd be happy to chat coverage with you. Please send a DM our way with what LTE service you're referring to https://t.co/cuEwtd2epS *DanKing
@115911  @TMobileHelp  @115913  T mobile showed me today that their mobile app doesn't work and they are useless to charge me with card on file even through DM and sending a picture of my license. A work day ruined and hundreds lost. I'm frustrated and angry. Beyond Pathetic | @637715 @115913 It’s important what you’re able to make that payment. I’ll meet you in DM so we can continue working https://t.co/Et1Fu7xZtb *BarbPelotte
@115913 when is the chantilly VA area gonna get some LTE | @639418 @115913 I'm showing LTE service available in the area right now. DM us anytime to chat coverage further: https://t.co/cuEwtd2epS *DanKing
"Thank you to @1647 and @115911 for pushing a faulty update. My s8+ had to restart atleast 30 times to actually function then it crashed again.. it's working now though | @639419 That shouldn't be happening, Juan! I rely on my device at all times so, we wouldn't want that happening. DM us if it persists. *KeithM"
@115911 has up dated shipping time frame 11/9/17 - 11/13/17 So frustration level with T-Mobile has been reduced | @629035 Great news John! We hope you enjoy it when you get it! DM me if you have more questions! :) https://t.co/vv9JsrbUOZ *AbigailRoach
@115911 @1647 @115913 I have been trying for days to upload my T-Mobile receipt to the promo in Samsung rewards and it has not gone through. Now it is saying it is over. Wth? | @639421 @115913 It's important to us that you receive all promos you qualify for. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
@115913 please fix your customer service or hire me. I've been trying to pay my bill for hours. | @637715 @115913 I see your DM and will continue working on your payment there. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 I️ wasnt able to use my @239217 deals you guys sent on Tues.Neither the free bowl or $3 off worked and now they’re expired! 😩 | @639432 Oh no, Jared! DM us and let's see what we can do for you. *JamieK"
"@115913 I own a trucking company and I need phones that will work. How many 600 Mhz phones are on the market now? | @434306 @115913 We want your service working where you need it, Jay. DM us and we'll chat phone options: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Good morning!! On my account I have auto pay and it scheduled for payment on the 16th, if I want to pay now could I and stop the 16th withdrawal? | @292530 hey David! My name is Robin and I'm here to answer all of your questions! Send us a DM to start. *RobinS"
@TMobileHelp TWO HOURS ON TWITTER CHAT AND BACK TO SQUARE ONE????????????? WTF is wrong with you people ? | @637715 Hey I'm here for you! Meet me in the DM! https://t.co/BMDMqsRi3P *DebKlajbor
"@115913 I️ am forward deployed for 10 months and a T-Mobile representative said I️ could keep roaming even after 3 months abroad on Batelco I️f I️ sent my orders in. I️ did. I️ am now without service after 3 months. Help! | @371039 @115913 Help is here, Steven. Please DM us so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp Help! My new phone is being shipped back to T-Mobile because of an address error. Is there an email address to help me? I don't have time to chat all day. Thanks | @639438 I'm your girl! Send me a DM and we can look into your options! https://t.co/Mc0PtWxV6a *JoslynLajoie
"@TMobileHelp Hello! I am still having problems with the $300 iPhone upgrade promotion saying my device is not eligible. Any suggestions? | @590872 Let's check it out! Meet us in DM, Thomas: https://t.co/AsNixOq0xa *SekiaSmith"
"My phone been acting stupid since i updated it. Idk if its a @115911 thing or a @125607 thing but my phone has been freezing and blacking out. https://t.co/2w0eT4XOJx | @639439 Let's check that out, Tina. DM us, we'll make sure your phone's good to go. *JoanO"
So while I have your attention @115911 why are so many of your customer service reps so rude 🤔 #AskingForAFriend | @639440 No one should be experiencing the support you are describing. DM us and let's talk about what you're referring too. *JamieK
"I️’m being charged for a device I️ have already turned in, and customer support refuses to adjust my bill- it’s not that difficult to understand. @115911 has lost sight of what helped them grow the past few years- so much for the #uncarrier @115913 https://t.co/gWm4XUVEaE | @639441 @115913 We're all about making sure all is correct on your account, Alex. DM us so we can get to the bottom of this https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp i have been trying to return my JOD but it seems like customer service made a huge mistake on my account what do I do | @125460 Hey Dion, T-Force is here to fix this! Can you please follow this link to send me a DM? https://t.co/vv9JsrbUOZ Thanks! *AbigailRoach"
"@115913 I Found a T-Mobile Sales VP Online. But He couldn't answer any of my specific T-M =Metro Pcs LG V10,20,30 Phone questions for me | @639443 @115913 Hey there, Jacqueline. We'd be happy to help in any way that we can. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115913 @TMobileHelp is taking 30-40 minutes to get replies from anyone. | @637718 @115913 We want to make sure we get you a resolution! I see your DM and will meet you back there now. *CassyFitzgerald
@115911 is ruining my kids xmas.  Be warned. Cancelled pre-order by mistake.  @TMobileHelp @85694 don't even bother to reply. https://t.co/sXVufEiEPL | @634676 We want you to have a Christmas filled with #Magenta!  I want to make this right.  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy
"Once. Again 🤬🤬🤬🤬🤬🤬 @sprintcare  I’m going back To @115911 !!!!!!! | @186654 Joel oh no, why do you want to leave us? -KJ"
"Lesson of the day. Don't leave a good thing for a promotion. Moved to @115911 because of a misleading promotion. Sorry @115714 take me back. | @639444 Gabriel, transparent communication is always our priority. What are you referring too? DM us and let's talk. *JamieK"
Lesson of the day. Don't leave a good thing for a promotion. Moved to @115911 because of a misleading promotion. Sorry @115714 take me back. | @639444 Switching costs include: installment plan balance and/or early termination fees. Registration site: https://t.co/9ABiXqmY33. -DS
Lesson of the day. Don't leave a good thing for a promotion. Moved to @115911 because of a misleading promotion. Sorry @115714 take me back. | @639444 Glad to hear from you. We cover switching fees* up to $650 via Visa Prepaid Card provided after registration and new phone activation. -DS
"@TMobileHelp Help! I DM'd you! | @639445 Thank you Tim, I'm on the case and replying now! See you there! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"I've never had this much of an issue with any other phone company. @115911 sucks. | @493416 You only deserve the best, Britany. What are you referring too? DM us and tell us about your experience. #TMOnlyCares *JamieK"
"I have said for years that all cell phone companies suck but at least @115911 costs less to suck.  Never more true than today.  What a HUGE pain in the ass to simply activate my new very expensive phone I bought from YOU. | @639446 I definitely want you to have the very best experience you can with us, Scott. DM me so I can fix this: https://t.co/rIZzKwKb2m *KurtMartin"
"@115913 I wasn't looking for you when opened Twitter speak my peace. You were on my page when I opened the app. #ironic! Why is it so difficult exchange a phone? No packaging for an SD card and I'm stuck w/ an $80 item & a phone I don't like. #noluv #8yrcustomer! | @639447 @115913 8 years is incredible, Karim. Send a DM our way and we'll check out your exchange options with you: https://t.co/cuEwtd2epS *DanKing"
"Always telling me FALSE information I’m so over this stupid fucking service @115911 YOU ARE HORRIBLE | @639448 Woah Elisa, what happened? DM us, I'm sure we can turn this around. *JoanO"
"So happy I switched to @115911 barely have service in my house. Very slow streaming. Dropped calls. How many years do I have to keep this contract? #nonetflixonus | @170814 Let us look into this and make sure you get what you expect from us. DM us,we're here for you. *JoanO"
whoever thinking to switch to @115911 don't do it they lie n tell you one price and 2mo later they try and add $40 to the bill | @639451 This shouldn't be happening unless you are referring an EIP being reflected on your bill. Send us a DM and we'll chat *ErikS
"Yesterday I walked into @115911 stood there for a coo 5 mins didn’t get helped so I left . | @639452 That's not our style, Alonso! We value every customer and we want to prove it! DM us and we can assist right here! *WhitneyJ"
"@TMobileHelp Check out my @55 result! Looks better at Elgin,IL but not in Chicago https://t.co/rjmCw2NEGZ | @179629 That's amazing speeds in that last screenshot! Looks like 4G LTE to me, Joswald. ⚡ *BrittanyJones"
Man @115911 4G HSPA network IS SLOW!!!!! Where is my LTE??? | @639513 Service is very important. Where are you located? Send us a DM and we'll check this out. *NaeJ
"Oh how I love always having only one or two bars and crappy internet speeds!  My lease is up in a few months and I can't wait to get rid of #sprint. 🎉  Eight years with them and don't know why I haven't switched sooner. | @187180 We understand your frustration, and would be more then happy to address this issue you are having. Please DM for us for assistance. -Daulton"
@115725 @115990 just learned first hand why #Verizon is loosing customers #sprint here comes a new Biz account | @212284 We'd be delighted to have you as part of our Sprint family. Feel free to shoot us a DM if you need any assistance. Sprint cares! :) -NL
"@115714 really not cool how you are trying to scam me to change my plan after i upgrade my phone. Customer service is telling me i can't activate my phone until i change my plan, what is this about ?!?!?!?!?!?!?!?!?!?!?!? | @639514 Let us address this right away. Kindly send us a direct message. -CO"
@115714 is the biggest joke good bye | @639516 Glad to have you on board today. Let me know what questions you have. What is causing you to feel this way towards? -NS
@ATT @115725 @115714 @126302 @115911 - I don’t expect to get screwed on price because I have one line and not 4. | @627410 We'll be happy to welcome you to our Sprint family. Click on this link to view our great offers. https://t.co/OLXF2ShjmN. -GS
Literally have been on the phone with @115714 EVERY SINGLE MONTH SINCE APRIL about my bill and nothing has been done about it yet. Don’t ever choose this company as yours. I’m so ready to jump ship. #makeitright | @161146 @161146  - Hey! Follow us and send us a DM -LG
@sprintcare so why am I on hold for 10 mins with the store just for the guy to ask the tech if the battery can be replaced in the note 5 | @639518 At this time I won't be able to say why you are on hold for 10 mins. Please allow the representative to provide further assistance . -SJ
"@TMobileHelp trying to figure out how this pixel 2 deal works. I'm under a family account would I have to add a new line or new account | @636000 Hey Charles, send me a DM and I'll get this checked for you my friend! 😊 https://t.co/JndQXzqo6y *UsmanArif"
Can't make or receive calls @115714 | @627414 We understand how upsetting that can be. We are here to help! Please send us a direct message. -CO
Thanks @115714 any reason I received 6 of the same message in a 30 second period? https://t.co/DqELNh0rMi | @633404 Good morning and we apologize for the inconvenience.  This should not have happened.  Thanks for bringing it to our attention. -Felicia R
@116447 - How can one reach your office? Need to resolve a pending issue with Sprint.  Paul Thorpe 202 821-2030 __email__ | @639520 @116447 Team @116447 will be more than happy to discuss your concerns.  Contacting you now.
"@115714 Your nightmare phone system should allow me to press 0 to get a human at any time, rather than scold me for doing so.  ""We really need you to make a choice"" give me a break. | @639521 Hello there. Is there something I can assist you with today?"
@115913 T-Mobile is a bunch of corporate pigs. Still no fix to my plan issue and you want me to change my plan so that I don’t get charg | @324008 @115913 I’m sending a DM your way and we can continue working there https://t.co/Et1Fu7xZtb *BarbPelotte
The #truth is @115714..... 🤬😤 https://t.co/OQ5kycqQi8 | @639522 What issues are you having with your device? YP
@115714 You suck !!!!! I’ve been a customer sense 2001 I need to find me a new company to go with !!!! | @639523 This isn't what we like to hear. Please send us a DM and also follow us so we can further assist. -MM
"@117735 @TMobileHelp @VerizonSupport @sprintcare  Does anyone want a new customer because T-mobile is of no help, had to take a day off of work for $50 phone bill. Can anyone sane help me???????????????? | @637715 We would be happy to have you join our Sprint family. Please visit https://t.co/6vdqzjyoDX and see what we have to offer. Thanks Sprint. -NE"
@sprintcare @116447 Why does  sprint make it so hard to swap phone? Why can’t I just take my SIM card and insert it into a different phone ? I’m getting really tired of this online swapping situation. Half the time it don’t work! Very frustrating! Please fix this! | @628650 You will be contacted shortly. Team @116447
My phone is still “searching” please tell me wtf u searching for?! #sprint get it together! | @639524 Seems like you're having some coverage issue. How long have this been happening? Send us a DM elaborating so we can further assist. -HS
"@115714 is hands down the worst phone company ever. | @639525 This is really concerning to hear! What makes you feel this way? Let us know, we want to help. - AM"
@115714 what IS your policy to protect consumers against your customer service reps if they decide to illegally lock the consumer out of a phone that they paid for in full? #askingforafriend | @639526 Please send me a private message so that I can get this issue resolved for you today. -FR
@115714 what IS your policy to protect consumers against your customer service reps if they decide to illegally lock the consumer out of a phone that they paid for in full? #askingforafriend | @639526 Hello I am sorry and would like to get this issue resolved. -FR
@115714 2 hours of being disconnected and transferred. About a half hour of actually speaking to a person. Awful customer service https://t.co/gaOPd19VDu | @280539 Good morning.  I apologize for your experience today. Has your concern been resolved? -Felicia R
"RT @118159: No importa quién es el 5to miembro de tu familia, con Sprint Unlimited es gratis. La 5ta gratis//solo para clientes nuevo? | @639528 ¡Exactamente! Sprint trajo esta oferta promocional para nuevas cuentas. Puede ingresar a este enlace: :https://t.co/FdpaG3SA7Y -JP"
@sprintcare canceled my iPhone X preorder because I found one in store and now it’s credited the refund to my account instead of refunding me and I’ve been on the phone for an hour trying to get my refund... ridiculous | @250288 Thank you for reaching out to us. Kindly send us a direct message to further assist you. -CO
"@sprintcare i need help!!!!! i need a english speaking customer service agent to help me!! | @639530 Hello Dante, what may we help you with today?"
"@sprintcare I'd like to send a message to Sprint regarding my very negative customer service experience, and it's too long for Twitter. Is there an email address to use or something? It's purely feedback, I'm not looking for a solution anymore. | @639531 Hey Andrew! We can continue discussing it here! Just send me a DM and let's get started. -MM https://t.co/rMApsV8PQY"
"I️ still haven’t received my credit for a case that was opened over a week ago on a phone i returned @115714 I’m getting extremely annoyed!!!! | @583613 Hi Desi! Let's check this out! Please send us a Direct Message, so that we can further assist you. -KC"
@sprintcare how can i get out this contract your service sucks i freaking hate you guys coverage do not know why my wife put us on you guys network | @639532 Hello I am sorry you feel this way are all of your Sprint lines having coverage issues? -FR
Look at that speed!!! In Reston for training and Sprint is by far the fastest!!! @76439 @86448 @76440 https://t.co/W0qc0ibUa3 | @639533 Beautiful speeds! Thank you for being a loyal customer!
"@sprintcare can’t upgrade from the site, keep getting “Failed to calculate tax due to calculateEquipmentTax API error” and “Continue to Delivery” is greyed our | @639534 Hey there. You can also upgrade by contacting our Telesales Department at 800-777-4681 or by visiting one of our stores. -  CF"
@115714 @115858 get your shit together thanks I’d appreciate it 🙃🙃 | @639535 Hey! What seems to be the issue? Kindly let us know. Our team is here to help. -NL
@115714 I'm getting dropped or failed calls failed text messages and bad internet connection (data) for about a day now what's going on?? | @639537 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
@115714 I'm getting dropped or failed calls failed text messages and bad internet connection (data) for about a day now what's going on?? | @639537 Oh no!  Let’s do some troubleshooting. -DS
My #opensignal TRUE Speed Test on #Sprint 4G... any comments @115714 ? | @639538 Hi there! Is there anything we can assist you with today? We are always here to help. -SJ
"@115714 been fucking up my husbands account for the past month. Bout to just cancel that shit!! 😡😡😡😡 | @238277 Hello, what's going on and how may we help?"
"@sprintcare I just recently switched to Sprint. I was given a $350 credit for my old phone, but it isn’t appearing on my first monthly bill. Why is this? | @639539 Hello please send me a private message so I can send you a link to check the status. -FR"
"@sprintcare I just recently switched to Sprint. I was given a $350 credit for my old phone, but it isn’t appearing on my first monthly bill. Why is this? | @639539 OOPS Typo I will be happy to assist you one moment please -FR"
"@sprintcare I just recently switched to Sprint. I was given a $350 credit for my old phone, but it isn’t appearing on my first monthly bill. Why is this? | @639539 Hello IA will be happy to assist you today. -FR"
"My WiFi, my phone, and @115714 all have me fucked up. | @637874 Hey there! What seems to be the issue? -MM"
"Called @115714 about available new plans lol. What a joke. I can save you money sir...with iPhone freedom plan. A whole $8 gtfo #garbage | @639540 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -DS"
@115714 needs a driving mode Android devices | @181560 Hello I am not real sure what you are asking please elaborate. -FR
"@TMobileHelp You guys just f*#$ed me so hard on the note 8 bogo deal. #bamboozled said I was approved when I ported a line to get the deal, now my $960 rebate card is held hostage unless I switch my plan to T-Mobile one for $40 more a month | @639552 That's definitely not our style! Let's take a look at things! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
#Sprint is trash | @640116 This is not good. What is making you feel this way about us? What issues are you having?  Let us know. -KA
"@115714 can''t solve my problem whit the service maybe they can change my phone whitout cost..i can support bad service whit a nice #note8 | @568231 Having Network issues? Please send us a Direct Message include your cross street and ZIP, so that we can further assist you. -SJ"
Frustrated with @115911 😡 | @640210 Oh no! What's going on Diana? *JasmineS
"@115913 

Hi John I'm with tmobile for just about a year when I lived in Brooklyn I loved everything about you guys. But.....
Our community has grown with massive digits and many many family's including mine have moved out to Lakewood nj
So far 20 people I know left tmobile | @640211 @115913 We want to make sure all is well, Meir. Please DM us what caused this: https://t.co/cuEwtd2epS *DanKing"
@115911 plan on switching to your company for services can we keep our current mobile number? | @640212 You sure can! We can port it over! Send us a DM for more info! *ElleA
"I went to a haunted house in pa why I ain’t have service the entire time??? Y’all trash @115911 | @640262 Having strong connection is important to me, Joy. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@115911 got some questions about remaining EIP and how to best go about upgrading next week. | @314365 No problem. Send us a DM Gregg. *KaeW
@115913 how can you call yourself the uncarrier when you’re not unlimited? Your customer base means nothing to you..it’s all 💰💰💰 | @324008 @115913 I see we've been working together in DM. I'll meet you back there so we can go over your plan! *CassyFitzgerald
I'm so glad I stayed with >  @115911  Because #TMobile came up  Now  we  Over  the under Dogs! @TMobileHelp #Wireless #WeWontStop #Phone | @640801 Woohoo! Thanks for the love and support! We're happy that you're happy! ;) *MichelleWalker
@TMobileHelp Hello . Can I speak to one of your representatives ? | @511786 Of course! We're here for you. Send over a DM. https://t.co/wnPk0Kpe5r *BrittanyJones
@TMobileHelp why isn’t the app letting me make a payment??? | @640813 Yikes! Drop me a DM here https://t.co/kGg2v4HP5h and we can get this fixed up! *DavidBradford
"I'm starting to believe that leaving @115911 for @115714 was a horrible idea. Data coverage is pure trash. Not a happy customer. | @131055 Hey, let us help with your service issues. Please send us a Direct Message, so that we can further assist you. -TN"
@115714 why is your service so damn slow even though I have 4 bars of LTE | @640980 This is not the kind of experience we want our customers having. Please send us a DM so that we can assist. -KA
@TMobileHelp i am facing no service problem since morning | @641230 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115913 @115911 not one rep not one can give me a reason to stay !!! #badcustomerservice #epicfail#verydisappointed | @200200 @115913 We absolutely don't want to see you go, Bill. Please DM us so we can help turn this around: https://t.co/cuEwtd2epS *DanKing"
"hey @TMobileHelp, should have my Launch day my iPhone X in hand but it appears to have been ""lost"" in transit.  Help! | @641231 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"Anyone else with @115911 and has no service when you should? 

@115911 are y’all down or what | @330297 Hi Bethani, let us make sure you're always connected. DM us, let's see what's going on there. *JoanO"
@115913 when will T-Mobile get RCS?! | @641232 @115913 We're targeting by the end of year to have Universal Profile available. Stay tuned. *DanKing
"@115913 @115911 I traded my and my son iPhone 6 + and 6, for 2 X’s expected 300 credit for each , just to see only 109 credit for 6+... what happen ? I’ll be returning X’s if I have to and change provider if this is not fixed. Help! | @641234 @115913 Help is here, Damir. Send a DM our way so we can get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp problems in Seattle? Nothing is loading and texts aren't being sent. | @641235 I'd love to take a look! Meet me in the DMs and we'll get to the bottom of this! https://t.co/WvduHDPGwV *MichaelHarvill
"FUCK @115911 & @115858 | @641236 That's harsh, what happened? DM us, we're here to help. *JoanO"
"@115911. Why does a solicitor have a t-mobile phone number and using it to call me? | @641237 Thank you for reaching out, Josephine! Please DM us some details so we can discuss. *WhitneyJ"
"@115913 Hey man why does it cost extra to speak to a person to pay my bill or buy new phones? The nearest store to me is 90 miles away. Ive been a Tmobile user for like 12 years now and have always loved my service but it bugs me that I have to pay extra to pay you money. | @641239 @115913 Hey there, Cliff, you can pay your bill: https://t.co/Nibmy0MgYC or upgrade online https://t.co/FFC9KY0xtq at no extra cost anytime *DanKing"
@115913 @117540 @115911 - my new favorite group is BAND 71: Care to share if they've toured near central Ohio Yet? #Uncarrier | @641240 @115913 We'll continue to improve our service everyday. Checkout: https://t.co/Rs7ud2PYPg periodically for the latest updates. *DanKing
@TMobileHelp for Tuesday I️ got te Panda Express deal but I never redeemed I️t because of issue. But the app shows I️ redeemed I️t. Will I️ be able to redeem later or it’s gone forever? | @641241 Pls send me a DM so we may discuss together :) https://t.co/6JAtI8jAfO *RubenHernandez
"@TMobileHelp How can a blocked number leave a voicemail but nothing in the Call Log? If I block a number, block them from my voicemail box as well. That's the point of blocking numbers = I don't want contact from them. Right? | @69053 That's a great point to bring up! Send me a DM so we can check into this for you. https://t.co/cbaCC4vqgh *MichelleWalker"
@TMobileHelp what is the jump program | @167143 Jump is only the best upgrade program and insurance bundle ever! Send me a DM and I can give you deets! https://t.co/yZ5k0mtFsX *SonjaKett
"@115911 @115913 how you  gonna replace my broken phone w another broken phone :'( | @641242 @115913 We've got your back, Colten. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
why did you send me a defective iPhone x @115913 @115858 | @641243 @115913 That's an amazing phone that we want working great for you. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@11486 @115913 @15006 this technology will be live in Puerto Rico??? 🤔👀 https://t.co/Ei2vVrAOio | @641244 @115913 Hey there, Jean. There is 4X4 MIMO available in several markets in Puerto Rico. DM us anytime if we can help further. *DanKing"
"Y’all got the Jump program right? Hook me up with the IPhone X please @115911 | @196587 DM us, we'll hook you up. *JoanO"
@TMobileHelp pixel 2 promo? | @632010 Pixel 2 promo is an awesome one! Send me a DM for all the details https://t.co/izQCWNdYgX *NickSuzuki
@115911 shout out to Amber @TMobileHelp for answering my questions & CS for switching me to unlimited. 👏 Quick & easy! 👍😎 | @378982 I know her! I'm glad she took great care of you! If you need us again we're here for you! https://t.co/GfMqTm3Joc *LizRackliff
"@115913 your customer care botched my preorder for the iPhone X and financed it instead of a JOD. Went to the store for two hours. Store employees where great but the suggestion from the people on the phone is to return my X and reorder. That is BS i didn’t cause this. Fix it | @641247 @115913 We want to make sure all is good to go with your order, Tommy. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp you guys up for answering a few JOD questions about the iPhone X? 👀 | @275027 We are always up for answering your questions :) DM me to chat! https://t.co/jaHSC7DwkH *JacintaJenkins
"Hey @117543 I have a question about sponsorship with T-Mobile! I've tried contacting almost everyone and I can't get a straight answer. Any way you can help me ? Thank you for your time. | @225720 @117543 Hey there, Brian. Thanks for your interest. Checkout https://t.co/fgQUMEb1Y1 for the steps to apply. *DanKing"
"@TMobileHelp Hi, if I had a phone that supports these bands, would it be compatible with TMO?

 2G/2.5G GSM/GPRS/EDGE
- 850/900/1800/1900 MHz
3G UMTS
- 850/900/1900/2100 MHz
- HSDPA 42, HSUPA 5.76
4G LTE
FDD Bands 1, 3, 4, 5, 7, 8, 12, 17, 20, 28, 32
TDD Bands 38, 39, 40, 41 | @641248 It would be compatible but is missing a few of our bands. Click here to DM for details! https://t.co/6eZrWJ9PIa *JustinRhodes"
@TMobileHelp Could someone tell me the difference between Jump & Jump+ and do they both include AppleCare? | @641249 We can totally give you clarity -- both are great insurance features! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith
"Well, @115911 let me down, but @115858 never does. It pays to have friends like @86682 - truly the best. | @641251 How's that, Shane? That's never what we want! DM us so we can find out how to make this right! *WhitneyJ"
.@115911 @TMobileHelp need to add/adjust cell tower near Lafayette & Gold St. connector in San Jose. Would love to use cell at work! Thx | @641252 We agree! We want you connected while at work. Shoot us a DM so we can go into more detail and get this resolved! *SethH
@115911 do you have a list of which markets received lte-a and lte gig today? | @603061 That's a great question! You can read all about it here! https://t.co/dGcSdqyxes *ErickiaLaChance
@TMobileHelp Ship my iPhone X already | @450177 Hey! We want to make sure you get you phone ASAP. Meet me in DM to check on your order. *GeorginaRueda
@TMobileHelp come on guys seriously? I haven’t reached my data cap and already I’m being throttled https://t.co/zeWqv5xKG8 | @641255 It’s CRUCIAL that you’re getting those blazing fast LTE speeds! DM me here and we’ll get this resolved: https://t.co/EoqAVShpFT *AustinWebb
"Just so you know, my greatest mistake was switching to @115911. Should have stuck with Verizon. | @641257 Aw man! What's got you feeling that way? DM us here with some details so we can help out. *BlakeT"
"@115911 can you dm me, i have questions & concerns about black friday sales | @641260 Absolutely, Charese! We're here for you anytime you need! DM us here and we'll do our best to get you the answers you need! *WhitneyJ"
I️ have Verizon but I️m willing to explore because getting the iPhone X on any service is expensive as hell. So @115725 @ATT @115714 @115911 what y’all packages look like? | @381357 Hello there Kjruss13! We would love to help you make the switch! Please DM us so we can discuss our great offers with you. Thanks! -Daulton
Hey @115911 @115913 WTF am I supposed to do with a phone I've exchanged 3 times and still has problems? Your system supposedly won't allow me to get a different device. Who do I need to speak to to bypass this crap? Tired of a phone that freezes at random. | @641261 @115913 It's super important to us that you have a working phone. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
@115911 @115913 Was so excited for the $300 iPhone 7 Trade Up Rebate! But my rebate was denied. No one told me about non-compatible rebate offers. 😡 Very disappointed. Loved @115911 til now. | @641262 @115913 We want to take a look at this with you and find out what happened. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp us too - no service :( very sad in Poland. No English-speaking consultants when we called for help :( | @641264 We'd love to help! Send us a DM to get started! *JoylynnD
@TMobileHelp I have a grandfathered family plan (15 years! ) Does the free Netflix apply to me? | @641265 Hey!  Send us a DM and we can check out the details! https://t.co/WZM6cbcgHU *JonPorter
"@TMobileHelp Hi, received 2 free lines last year during Black Friday. It's been a YEAR and credits to my account STILL AREN'T RIGHT! Someone, PLEASE get it fixed! | @641266 It’s CRUCIAL that your bill is looking 100% A-OK, especially w/ those free line credits!  DM me here: https://t.co/EoqAVShpFT *AustinWebb"
@115913 Was just in one of your locations and had an associate call me a liar over getting a defective Sim card switched out tried to charge me 25 bucks I don’t need treatment like that you’ve lost a customer | @252817 @115913 We want to check this out with you and turn your experience around. We'll be meeting you back in DM ASAP. *DanKing
"@115913 
Robbing piece of shit. Just went through my phone bill.
Charging $40 a Month for a tablet that was meant to be $10/month
Game Over. Hello new phone company
@TMobileHelp | @641268 @115913 We're all about making sure your bill is correct each month. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp @115911 your online support through Twitter is terrible along with your Android support for the app. Glad to be leaving the form letter conversations via DM! What a waste of a day and money your company is! | @637715 We’d hate to see you leave and will be reaching out in DM to help *BarbPelotte
"@115911 hi, could you explain to me how I barely have internet access on my phone while paying so much for my plan ? Had to connect to wifi to send this. | @641271 Hi Rodolphe, let us take a closer look at this. DM us, we're here to keep you connected. *JoanO"
@115911’s hotspot is fucking trash & eats your data so fast. Getting tired of this network & their limited “unlimited” data. | @641272 Let's take a closer look into your plan and your options. Send us a DM for assistance. *JasmineS
"@115911 there's some serious network issues at @86686 https://t.co/JUNwOf0zZY | @641273 Hey Jacob, let's look into your location and take a look. *JamieK"
"@TMobileHelp hi there! just got my new iphone x and i need help! | @641275 Hi there! Congrats! I'm a fan of #AllthingsApple DM me, I've got all the help you need! https://t.co/n6tQTx28XN *OliviaStewart"
@TMobileHelp getting reports of nearly unusable slowness around zip code 45040. | @594217 Let's see what we can do to speed things up! :) Click here to send me a DM so we can make it happen! https://t.co/6eZrWJ9PIa *JustinRhodes
I freaking love @TMobileHelp and @115911 period great company | @125460 I ❤️ how I was able to tailor your resolution to meet your needs! We ❤️ you too & will always treat you like #MagentaRoyalty! *EricaCardwell
"@115913 I’d love an @115911 ringtone for me @115858 #iphoneX. How do I get one? Got one you would recommend? | @641276 @115913 Hey there, John. There are a few T-Mobile jingle ringtones available in the iTunes Store on your phone. *DanKing"
"@TMobileHelp how many devices can use the binge on feature while using the same T-MOBILE hotspot? | @346690 There's no specific limit, but just remember it all counts towards total data usage. Here's more! https://t.co/aU3IBLecJI *BryceCrawford"
Why the slow speeds @TMobileHelp? https://t.co/h8ntLiLGA1 | @641279 Oh no! Let's look into this ASAP! DM me! https://t.co/86MicZnF9C *WarrenCamp
"@115911 what does “PartiallyPreOrder” mean? | @431295 Great question! It means it's been submitted for processing but, not ready to be shipped. DM us for additional questions! *KeithM"
"@115911 you guys really need to step up your speeds in LA. Absolutely abysmal service while I was on vacation. | @641281 Victor, we always want to provide you only the best experience wherever you go. If you have concerns, DM us and let's talk. *JamieK"
@sprintcare bro why did y’all give me a kansas city number on my iphone x?? i’m from harrisburg pa | @144542 Hello a Kansas City number would be 816 or 913 area code. -FR
@115714 @AppleSupport my phone won't let me call or text or receive anything even when I'm connected to wifi and switches between no service. help I need my phone 😫 | @533885 Hey Tina. thank you for mentioning this to us. Would you please send us a DM so we can tackle this issue together? Thank you. Ange L
"I swear @115714 coverage has gotten noticeably worse in Seattle in the last week. | @641365 Hi there, this is concerning to me. Please send me a Direct Message, so that I can further assist you. -MC"
@sprintcare  why no service? https://t.co/Zusuhb6Ixm | @641366 I do understand how important having service is. Please send me a DM so I can further assist you. -LP
"@115714 #worstCustomerService
#misinformation | @641367 Oh no! This is definitely not the kind of feed back we like to receive. Can you please elaborate more on your issue for us? -TR"
Dear @115714 you suck!!! | @641368 @115714 We understand your frustration and would hate to see you go. Please DM us so we can further assist in getting this issue resolved. -SB
"Dear @115714 you suck!!! | @641368 Hey Trish, this is not the type of feedback we like to get. How can we be of assistance today? -SB"
"@115714 yo I need some help | @641369 Hey there ,how can we help you today? -TC"
"(1/2) Direct from @sprintcare:
Thanks for the information. Please try these steps, to update your data profile: 
1. From the home screen,... | @641370 Please let us know if these troubleshooting steps were helpful. -SD"
"Called @115714 customer service and had nothing but static, breaking up, and then a dropped call 🙄 | @533385 Hello! We just want to make sure you were able to get any questions or concerns answered. Is there  anything we can help with? -Daulton"
"@115714 why has the service in Quincy, MA been spotty to non existent all day? Your network sucks. | @641371 I will like to look into this issue for you. Please send me a DM along with your nearest cross street and ZIP code. -NW"
@115714 your customer service is horrible had theee different reps threaten to turn off my account when I didn't want to update a security question and would not allow me to talk to a supervisor or manager absolutely horrible customer service | @641374 How can I assist you. -FR
@115714 your customer service is horrible had theee different reps threaten to turn off my account when I didn't want to update a security question and would not allow me to talk to a supervisor or manager absolutely horrible customer service | @641374 Hello I am sorry to hear this we do not access any accounts with out the correct security information. This is for your safety. -FR
"Hey @sprintcare, are you able to do anything about spam calls, multiple times a day, spoofed with a similar number to my own? It's getting out of hand, 3-5 calls daily. I know there are apps to block #s, but I figure @115714 should be doing something/care to change that too. | @533330 We're here to help. Please send us a DM so we can further assist. -AT"
"@sprintcare Good afternoon, I been having difficulty receiving text message in a timely fashion. I did everything from calling sprint to (c) | @641376 This is very concerning to us. Please send us a private message to further assist you. -C.H"
"In all of my 5 years as a @115714 customer, I’ve taken pride in telling others that my service always is great. Therefore, I DO NOT UNDERSTAND why for the last month, my service has been the WORST of all time. I’m in Chicago, why hasn’t my LTE been working, texts lagging & more | @641377 Oh no! We appreciate that you took the time to bring this to our attention. Can you send us a DM, so that we can look into this? -CO"
"This Bolt will will be the last @155347 phone I will ever buy and @115714 is definitely about to lose a 14 year customer. This has been the worst customer service experience EVER! | @641378 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
"@115714 can we talk about getting this bill waivered? Its from when i was 18 and a friend worked for you guys and he conned me into a deal. I can show how ridiculous of a deal it was NOT. And its affecting my credit and my life hard.... | @641379 Hey :). Please DM us, let's talk. -CS"
"Got a phone @115714 15 days ago, it’s already not working and they won’t let me return it. Commission over customer satisfaction #tmoblie😍 | @641380 Please follow us and shoot us a DM to further assist you, we'll be happy to help. -KP"
"Got a phone @115714 15 days ago, it’s already not working and they won’t let me return it. Commission over customer satisfaction #tmoblie😍 | @641380 Oh no! Is it a leasing device or you purchased the device who price? -KP"
@115714 apparently you have 3 towers done in DFW area since 10/31 & this has not been fixed and I have no signal | @483476 I would like to review further in order to further assist you. Please click on the link above. -RL
Thank You @115714 for giving me a phone to fix my credit. I love you! | @641381 Your welcome. Thank you for choosing Sprint. -SMG
@115714 is getting better where i live but upload still sucks worst ive seen in 4 months and #magicbox doesnt help im very disappointed with the box was suppose to be great but #sucks https://t.co/uok33KBbJg | @121555 We can check the towers on your area.
"@115714 has pissed me off for the day 😤 | @641384 This sounds concerning. What's going on? Send us a DM, so that we can look into this for you. -SD"
"Y’all gotta do better @115714 | @641386 Please send us a Direct Message, so that we can further assist you. -SS"
@115714 service is trash | @641387 Hey can you send us a DM with the details of your issue? -HM
@sprintcare pretty disappointed how it was not transparent that my plan would change when I preordered the iPhoneX. I found it out when I was activating the new device. | @430025 Oh no! This isn't something we'd like to hear. Could you tell me the plan you had previously? -KP
This is the most AMAZING thing I️ have received during my 8 years at @115714 Thank you @116447 🇺🇸🇺🇸🇺🇸 https://t.co/ydEujSjeLd | @641388 Thank you for the positive feedback and for being a loyal customer. Team @116447
"@115714 Just had a disturbing conversation with a sprint representative. Also just realized that Sprint does not care about long standing, loyal customers | @641389 Hey! This is not something we want to hear from a loyal sprint customer. Can you tell us what's going on? We'd like to help. -CD"
".@115714 Are there coverage issues in my area 11372, don’t have any LTE service. | @458732 Hey Howard! We can help with that. DM us for further assistance. -RID"
"@115714 apparently you have towers down since last Tuesday. When will I get my internet back? | @483476 Please send us a Direct Message, so that we can further assist you. -RL https://t.co/rMApsV8PQY"
"@116447 poor service when calling into support, I should be able to understand the person who is tasked to resolve my issue. Still unresolved and I am thinking of switching service | @641393 Hello Geneva! Team @116447 can help. Please send us a DM with your contact information."
@124218 Sprint turned me into a collection agencies for charges which were their fault | @571089 What type of charges were they?
@115714 to invest more in network development https://t.co/u0BPMGxEF7 | @641403 Thank you for the feedback. We are constantly working to improve our network.
"Hey @sprintcare my last bill you never sent me was due yesterday and you send me an email this morning that I'm going to collections if I don't pay asap? This is exactly why I left. Your company, service, and way you treat customers is unacceptably poor. #sprintsucks @115725 💓 | @641404 We are terribly sorry about that. May we send you another one or give you the balance?"
@sprintcare WTF | @637810 I'd be responding to your secured chat now. -MM
"@sprintcare I've been trying to lower my bill and have a better offer with AT&T. I don't want to leave but will if you can't help. | @641405 Hey Alexis, your post is concerning to us and we definitely want to work on this matter for you. What billing issues are you having? -AH"
"@sprintcare to make and receive calls on the
S3 watch - I feel like the brunt of jokes because we have Sprint. My family has
a group text going - I'm the only one that has a Sprint phone & I get half
of all the texts that are exchanged. | @641370 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"@126 @115911 hey guys. Just bought #revvlplus . It's great, but in Instagram when I take a photo it's defaulting to the camera that is zoomed. Could you check that out? | @641453 Let's take a closer look to see what's happening, Drigo. Send us a DM! *RickK"
Wtf going on with @sprintcare | @641650 What seem to be the issue? You seems to be really upset. Send us a DM notifying us as such. -HS
@115911 do you T-Mobile really care or want to help your customers by showing good customer relations | @308916 I want to help make this right!  I will meet you in DM or you can message me here https://t.co/qqiiYhZxdI *SamanthaCassidy
@115911 @TMobileHelp does the pixel deal include the 55+plans? | @405060 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
".@115725 y'all still buying out contracts? Been a @115714 customer for most of my life, but it doesn't feel like they give a damn | @642468 Oh wow! What makes you feel like that? What's going on? -JE https://t.co/rMApsV8PQY"
@TMobileHelp can you DM me the APN settings? | @324579 You got to a great Tech wizard! I got you on this. DM me up and let's start. https://t.co/cYAShZx2fF *PoxMaphixat
"@TMobileHelp a known issue for over a year???? Enough. | @312776 Hey there, Bobby! I will meet you in the DM to help! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"You know, I thought other cellular service providers were shitty, but @115911, you've outdone them. 3ppl, STILL no activation on new phone. 

WHO THE HELL has agents ask their customers for their password over the phone?!! | @642880 Let's make sure you're all taken care of so you can start using your new device. Send us a DM so we can assist. *KeithM"
"I literally stay around the corner from a @115911 store the service over here trash 🤦🏾‍♂️ | @642881 I definitely need my service to be on point where I live, so I want to make sure we get yours up to par. Shoot me a DM so I can help. *JPL"
"@115911 gotta a long term customer here that got sudden health issues,y'all add too many fees etc. Can't keep up or pay..shame shame on you | @642882 We're always ready to try everything to reach a resolution. Click on my picture to DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 all the giving you say you do,help a lady in distress out....a very long term customer in sudden health pitfall needs phone but you guys charging all kinda fees etc...cant handle | @642882 @115913 We're always here for you and ready to explore all our options, Kellie. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Thank you @115911 for taking money out of my account THAT YOU WEREN’T AUTHORIZED TO TAKE!! Now my account is negative due to banking fees. Literally the worst phone service in the world. Everyone please go with ANY other phone company. ✌🏽 | @642883 That is never something we want to have happen and we certainly want to get this taken care of for you. Please se... https://t.co/68oeyChMfY
"Your agent hung up on https://t.co/KouVWD7NFn | @642884 You're experience is crucial to us, Steve. My offer to assist you here is sincere. Reach out anytime. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I need help in clearing an incorrect bill issue. I discontinued the service yet I received a full month bill. can you help ? | @642885 You got to a billing wizard! I'm your guy to help. DM me up and let's chat. https://t.co/cYAShZx2fF *PoxMaphixat
"@TMobileHelp 11/2 bought Note 8 for $200 Samsung Pay promo. Tried myTmo, multiple Tmo customer reps, supervisor, Tmo store rep, couldn't get me receipt for now expired Samsung promo. Should I tweet @115913 @115911 to get a receipt?? 14+yr w Tmo doesn't even get you a receipt | @642886 @115913 We're here for you and we'll explore all options to make this right. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
i need help with my account @TMobileHelp @115913 | @642887 @115913 I want to help with your account. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"Mike, the 611 representative already ""explored"" the option of changing my number. How is that an option?

Let me go through all of the people that I've met in the last 15 years and let them know that I have a new number based on one call.

@115911 @115913 @TMobileHelp https://t.co/oqA1ZKC7lw | @642889 @115913 We're John's Executive Social Media team and we're always here for you. Reach out anytime. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 dp cam you explain why you guys are charging me $2.92/mo for a product I have proof I returned to you almost 60 days ago? #BuyerBeware | @189419 If you've returned it, we'll get this fixed for you. Please send us a DM, so we can get this resolved for you. *JPL"
"30 minutes on chat with an idiot #TMobile rep. Idiot is clueless. Nice call center @115913 wow | @642884 @115913 We're always ready to dive in to assist you here, Steve. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
"Wow @115911 Bennington,VT, College town, 15k ppl.  No coverage and you cancelled/lapsed any roaming coverage so my wife is left with zero capability.  Tech support:  “go buy a prepaid phone”.   Really? | @642890 That's not the type of experience we want you to have. Let's take a closer look to see what happened. Send us a DM! *RickK"
"So does @115911 just not work in the Bronx? Cause I’m ready to set my phone on fire & feed it to the rats | @642891 Oh goodness! I definitely don't want you doing that, Zuleyka. Shoot us a DM with more info and we'll check this out. *ValerieP"
"Hey @115913 @115911 I just received a call from an ""unknown number"" and was told by 611 that I need to mail a letter to find out who called me.

What year are you living in? I should be able to find out who is harassing me without waiting weeks for a letter to be delivered. https://t.co/DUfXbKFWsN | @642889 @115913 We always want to explore all options for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 please help me, t mobile customer service is not helping me, and I’m out 400 dollars for something I didn’t even receive! | @642892 @115913 You should receive what you pay for. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
It sucks when you try to video chat with your daughter and you get these type of signals #Smhtmobile @115911 https://t.co/xjBzGrhFik | @642893 That's not fun. Let's figure out what's causing these speeds Javier. Send us a DM for assistance. *JasmineS
".@115913 30 minutes on chat for a support issue. They promised to call back in 2-3 days. That was a week ago.  Fun with #tmobile support. Ha | @642884 @115913 We truly want a resolution for you, Steve. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp HORROR story with customer service right now.  Closed our 2 lines/$100  acct mid month,so we had a credit. Out of nowhere TMo is charging us  $10/month for a non existent tablet plan, and CS REFUSES to issue us a  check for overpayment.  HELP!! | @642894 Oh no!! That's 100% not okay! Shoot me a DM and let me get to the bottom of this! https://t.co/NMvRntQYM5 *SarahPearson"
"Soooo somehow my wife's number got canceled and now #TMobile is saying I cannot get it back. GREAT SERVICE. @115913 | @642896 @115913 We want to explore all options to get you and your wife squared away, Matthew. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I’m very upset @115913 all my fiancé and I need is a simple letter from @115911 so we can buy our first home. Please help! | @642897 @115913 We're here for you, Grant. Please DM us and we'll explore all our options. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp @115913 @346370 - WARNING- Your T-Mobile Service May NOT work in the case of an ACTUAL EMERGENCY! My child beaten by Bully after school at bus stop. I got the call and the V/M 2O HOURS LATER!!! #tmobiletheories #shouldhavecalledalawyer #notapriorityfortm | @346370 @115913 That in no way is the experience we want you to have! Please send me the details in DM. Thank you again for working with us *AlexSemsch
"Two line free promotion ended on 11/22/2016 was not applied automatically since 1 year, now one rep says i cant take advantage of that and combining with some different offer, isn't this crazy @115911 they say we are escalating the issue don't know where did they escalate | @642898 Hey, we have some great promotions and we want you to take full advantage of all of them! DM us so we can look into this. *TerriL"
"@115911 Worst customer experience of my life is with Tmobile.  Over 8 hours on the phone to cancel service and pay off phone. 29 hours later on the phone, still no resolution.  Almost 2 months and every time I call, they tell me something else.  Shameful and appalling business. | @642900 We want to make sure you can get resolution without any further time spent on this. Shoot us a DM and let us know how we can help. *JPL"
@115911 if I have a iPad connected to my account can I take that off and put a cell phone in its place? | @642901 Hey Kirsten! Those two lines aren't classified the same way so it wouldn't work exactly like that. DM us so we can chat! *BlakeT
"@TMobileHelp need help with payment arrangement | @360183 Hey Steve send me a DM and I can set that up for you!!
https://t.co/KQh917xfZf *SurDuaneMcGurn"
"You fuckin suck @115911 you took money for an inactive account! Give me a refund! | @642903 Asael, we'd love to take a look at your refund for you - send us a DM and we can get started. *TerriL"
"@115911 we're switching to you and my wife has not been able to receive calls or texts for 70 hours because the number transfer from @310006 isn't complete. The calls go right to her Republic voicemail. #needhelp | @642904 We're here to assist you and your wife, Stephen! We don't want her missing any important calls. DM us so we can dive in. *KeithM"
@115911 Hi i want to report an employee from your Louis Joliet Mall location for being a racist | @642905 We take matters like this very seriously. Please DM us here with some details so we can chat about this. *BlakeT
@TMobileHelp @115913 -Thinking about T-Mobile? RUN! I'm a customer of 24 YEARS! @115913 your Customer Service is Horrific! I have been on @TMobileHelp for 3 Days! I have been passed around like a plate of crappy appetizers. You need HELP! #literally #timewaster #why | @346370 @115913 Our offer to help is sincere. I have replied via DM. Thank you for your time and patience in this matter *AlexSemsch
.@115911 tell your employees to stop up selling so much. I came in for just a phone and had to repeat many times. I told him I didn’t want anything else. | @642906 Your feedback is truly appreciated Alif. We want to make sure you're provided a great experience. DM us w/ additional details. *KeithM
@TMobileHelp im trying to cancel data service on a tablet &I can’t figure out how but if I️ add the lifetime guarantee it’ll let me take off the data. What is the life time guarantee?? | @642910 We're here for you! I can see you also sent us a DM so expect a response there within the next couple of minutes. *ChaseConway
"@TMobileHelp @115913 - I have been working with TMobileHelp for 3 days. I have told my story too many times. We made a deal hours and hours ago. Can't close the deal. Wait time between responding is 30 minutes. I can't do it anymore! #imdone | @346370 @115913 I truly appreciate your patience, Debbie. We'll be responding in DM as quickly as possible. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @115913 My Company was promised a major rebate to leave Verizon and adopt TMobile.  Now TMobile is trying to stiff us out of the $2K+ | @642912 @115913 You should receive what you were offered. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
Sent @115913 and email...let's see if he is for his customer and their loyalty for 20yrs. | @213730 https://t.co/ENOyacYYL0 this is the link to Apple *TJJones
"Sent @115913 and email...let's see if he is for his customer and their loyalty for 20yrs. | @213730 @115913 We'll be back with you in DM momentarily, thanks! :) *TJJones"
What kind of company tells you to use another company's product??? SO MAD AT YOU @115911 and @Tmobilehelp | @642908 My ultimate goal is make sure you stay connected and make sure we’re on the same page. Meet me back in DM and we can chat. *AmarizLugo
"@TMobileHelp slow ass 4G | @642915 Not okay! We're in the fast 4G business, so let's dig into what's going on -- shoot me a DM! https://t.co/YRA4YfdxVQ *BryceCrawford"
"Yooooo @115911 i dont pay out my ass for unlimted data to have shit data😤 yall need to change your shit man💯 | @642916 Hey Tyler, let's make sure you're getting those lightning fast speeds you need on your phone! DM with some details & we'll chat. *TerriL"
"@115911 Please fix your service in Sheridan Co. It's poor to say the least. | @581891 Having strong connection is important to me, Chris. Let's take a closer look to see what's happening there. Send us a DM! *RickK"
"@115911 wtf is going on with the service today ! I can't do anything. | @308349 Oh snap! How long has this been happening? Shoot us a DM and we'll check this out, Tasha. *ValerieP"
"This @115911 store in ORLANDO Florida would NOT open its doors. They said they were closed and it’s 730pm and they close at 8pm. People out here upset smh https://t.co/WA8d2hq7CG | @642918 Hey, please send us a DM so we can grab some more details from you and address this internally. We have your back. *TerriL"
"@115911 @TMobileHelp @115913 TMO is being sketchy AF when it comes to who is eligible for BingeOn. My BingeOn is on but my plan is not eligible... #ridiculous #sketchy https://t.co/O17pZMo7z1 | @642919 @115913 Let's get all your questions answered, Aliya. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp T-Mobile has officially lost my Jump on demand device that I returned IN THE STORE. Of course, I am the one to suffer the consequences! No one is able to help me. Can a MANAGER please contact me? | @292017 Hey Alex, thanks for reaching out on this! I just sent you a DM so we will get this resolved there for you! :) *EmmanuelLopez"
@TMobileHelp if I switch it t-mobile can I get $300 off a phone as well for trade in? Coming from verizon | @642922 OHH great question :) Send us a DM so we can get you some deets! https://t.co/69dhFOUgl8 *AmandaSansone
Oops!!! Time to upgrade @1202.  Thank you @115911 https://t.co/nqvd9NnZyv | @642923 Hey Ajit! Send us a DM so we can take a look at your situation together and make sure you have the best experience. *TerriL
"Lookin at @115911 for awful service and @115817 for losing my phone. Can’t believe we needed 12 calls for UPS to admit they lost it & TMO to believe us. Now, TMobile has no replacements for cases like these. FU I’ll buy directly from Apple when available. #cancelledOrder #iphoneX https://t.co/tF0uUmNmAP | @511997 Ed, we're sorry to hear about that! We want to see if there's anything else we can do for you - please DM us. *TerriL"
"@115911 My shell fuel up code from tuesday comes up invalid :((((((( #gaspriceshighaf | @642925 If you've claimed it already, it should be good to go. Let's get them prices low! DM us so we can check into that code. *KeithM"
"NEVER USE @115911 this company is awful!!!!! Should be sued for fraud. Spent the last 3 hours on the phone about an account on my credit that doesn’t even match my social security!!! What do I do to get this removed since they won’t give me any info on the account???? | @642926 Yikes! I am so sorry to hear this, Anthony and I want to make sure you are assisted. Send us a PM with more infor... https://t.co/9tNBTJtjbq"
"@TMobileHelp @115911 Give a girl a break already 🤬. Help ya girl out. | @642927 I'm here for ya! Send me a DM, let me know how we can help! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
Hey @115911 @115913 I've been searching your website but am having trouble; is there a way to block voicemails from anonymous numbers? I get about 10 calls a day from an anonymous number and it doesn't ring but they always leave a silent voicemail; talk about irritating 😠😡 | @642928 @115913 That sounds frustrating. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@TMobileHelp hi! I'm going to be travelling to the UAE for 8 days and wanted to know about your international plans | @642929 Hey There! That's so exciting that you'll be traveling! Send us a DM and we can go over the best options for you! :) *GabiMcGinty
@115911 @115913 4 months of billing errors topped by having a line closed that I didn't ask for!? How incompetent is t-mobile customer service? I expect this fixed and I demand to be compensated for all the trouble t-mobile has caused me. | @305460 @115913 I want to ensure that this is resolved for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Phone shopping? Do NOT rely on @115911 folks 2 give u total info. While we needed to stay inexpensive, the aristo is NOT better than what we had & now we r stuck with it. Feh. | @642930 Having a phone that you love is certainly important. Are you within your buyer's remorse period? Send us a DM and... https://t.co/BQpLt0wIWP"
"Yo @115911 , why I gotta be a new customer to get the tablet with my note 8 purchase? | @642932 New and existing customers on a qualifying plan can take advantage of this promo. Send us a DM so we can get you on this promo! *RickK"
@TMobileHelp Is the Panda Express deal issue resolved? Didn’t get to redeem my free bowl and coupon because of the issue. And I haven’t received a message yet ☹️ | @642933 Hey hey Annalee! We’re working to make sure you still get thanked. DM me and lets talk here: https://t.co/DT7uvztAz3 *LeeLovelace
@TMobileHelp why does scam likely keep calling me? | @642934 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"So @115911 doesn't have anything they can do for me in terms of an upgrade? I've been sitting here loyal to this same phone for 4 years, there's no strings yall can pull? https://t.co/Yjse6FcJlM | @642935 Dang girl, four years?! Let's get you an upgrade! Send us a DM with what you're interested in and we'll chat :) *TerriL"
So i tweeted out to @115911 CEO @115913 let's see how much he really cares for his customers....i will keep you all posted. | @213730 @115913 I am here for you and want to work towards a resolution. I will get a DM reply to you shortly. *AshleyNelson
"When your company stalls over a month to give me my refund @115913 @115911 🙄 | @642938 @115913 We're truly committed to a resolution for you, Bryan. We'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@115911 is garbage!!!!!!!!! I have the @52480 and it still has the worst reception! I called 4 help and nothing changed!!!!! Ugh!!!!!!!!! I can't dial out!! https://t.co/sBuHgLSzjz | @525340 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
"@TMobileHelp Okay, my phone is still acting goofy.  Would like to check to see if I'm within the warranty exchange window. | @635586 Yikes! Well, we've got your back! Send us a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
@115911  what are you going to do about this Tmobile store approved product by Casemate damaging note 8 screens? This phone is less then a month old. https://t.co/09JNQroSuY | @642939 Hey Chad! I definitely want to make sure your device is in tip top shape and that your case isn't affecting the s... https://t.co/S0pRjqMIk0
So sick of @115911 always misleading customers and giving wrong information! About to switch to @ATT | @642940 We would never want you to have anything other than a clear and transparent experience. Send us a DM for assistance. *JasmineS
@115911 @TMobileHelp why haven’t i had service for over 5 hours?! Help😩 | @642942 We'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
I'm TIRED of y'all @115714 | @642991 Tell us how we can change this impression. -JA
"I pay way too much for your shitty ass service... @115714 | @642993 Hey, can you DM us with the details of your issue? -HM"
@115714 i never have service my bill is paid on time my phone freezes call drops. I’m just over this company. I will be changing companies soon😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤬 | @642995 Cherrelle how long have u been experiencing this issue? Kindly DM us so we can better assist u? -ES
@115714 terrible customer service.  Treated my wife very poorly she's a 14 year customer as well. Emailed district manager still no answer. | @642997 I will be happy to contact you directly. What is a phone number?
@115714 terrible customer service.  Treated my wife very poorly she's a 14 year customer as well. Emailed district manager still no answer. | @642997 So that I can assist you better.
@115714 terrible customer service.  Treated my wife very poorly she's a 14 year customer as well. Emailed district manager still no answer. | @642997 Good evening. This most certainly is not how we want you to feel as a long tenured customer. Please send me a DM
I hate you @115714 | @607162 Hey Rod! We hate to hear that our customers are unhappy. Can you tell us what is causing you to feel this way? -LH
"@115714 y’all service getting worse and worse buddy... 🤦🏾‍♂️😡 | @642998 Hey Dev! What's up? Shoot us a DM, so that we can look into this for you. -KC"
It's sprint what u expect? https://t.co/uDhKsQthIq | @643000 Hi there! We'd definitely like to work with you on this. How long have you been experiencing this issue? -AA
@115725 literally lost my money and cannot figure out how to fix it. Enjoy internet. @115990 @115911 @115714 https://t.co/4ni95BwQ9m | @643001 Hey Daniel! Maybe you should Switch to Sprint. Follow the link: https://t.co/DXeSKlIlYx to view the amazing offer we found for you. -KM
"So sick of throwing $$$ away for @115714 service. Pretty difficult to do my job when I️ can’t get service in the most normal places like, I️ dunno, outside on the corner of a city block? Switching carriers ASAP. 👋🏻 | @643002 Hey! This isn't something we want you to experience. What's your zip code? I'll be more than happy to look into this for you. -CD"
How is this deadass my service now? @sprintcare and no im not about to dm you FIX YOUR SHIT PUSSIES https://t.co/i0EAFFM1Uj | @273416 Diddy we don't want u 2 feel this way. We wish 2 assist but we need u to DM us for further assistance. -ES
I tried for 25 minutes to understand what the representative from @115714 was saying and trying to get my questions answered. 25 minutes of my life I can never get back. Huhhhh | @643003 Hey there! What seems to be the issues that you're having today? What are the questions that you need answers to? -MM
Deadass https://t.co/f11cutw0PT | @470189 Hey there! Is it you alone that is experiencing this issue? Is it at one specific location or everywhere that you go? -MM
"I wish @115714 would fix their text messages and not send texts in pieces. It is annoying. | @426507 Hi there! Thank you for bring your concerns, how can we assist? -AA"
"@sprintcare Is there any way on #galaxynote8 to disable the ""Caller ID"" app & use the built-in Samsung provided caller ID? | @643004 Is there an option to uninstall the app? -CA"
"@sprintcare Is there any way on #galaxynote8 to disable the ""Caller ID"" app & use the built-in Samsung provided caller ID? | @643004 Hi, kindly give me a moment while I access that information for you. Thank you. -CA"
"@115714 @sprintcare , give FJ a raise please | @643005 You're welcome. That's what we're here for. Feel free to reach out to us with any future  issues or concerns you may have. -FJ"
So @115714 how is the iphoneX lease monthly is cheaper then the iphone7 plus? | @361779 There open from Monday - Friday: 6:00 AM - 11:00 PM Saturday - Sunday: 7:00 AM - 11:00 PM. 3/3 -AD
So @115714 how is the iphoneX lease monthly is cheaper then the iphone7 plus? | @361779 You can our Telesales department at 800-777-4681. 2/2 -AD
So @115714 how is the iphoneX lease monthly is cheaper then the iphone7 plus? | @361779 Thank you for reaching out. There are various prices for the make and models of devices. 1/1 -AD
@115714 Wow you weren't kidding when you said you improved your network. #LTE #Sprint https://t.co/4QZENn0jTL | @643006 Send the nearest cross street & ZIP so we can check on the coverage in ur area via Direct Message. -AP
where my phone at @115714 | @643005 Good night Sir. Would I be correct in assuming that you are referring to a pre ordered iPhone X? -FJ
"My favorite thing about unlimited data from @115714 is getting throttled for actually using it. https://t.co/iNG1WSfWs5 | @643008 Hi there! Is there anything I can do for you today, big or small? -JA"
"@115714 4 #cities today with zero #cell coverage #Minnesota. You guys ever hear of #towers. I’ll find a #picture of a tower and send you one | @163665 Hi there! Is there anything I can do for you today, big or small? -JA"
"@116447 Could you try looking into service down in Florida near Disney Springs & Disney World? I got service, but data was not usable, couldn't open a website, kept loading and loading... | @427659 Please send us a DM with your exact location, Team @116447 will review coverage in the area. https://t.co/lNOGned1dF"
"@115714 store 1126 charges us a restocking fee for returned iPhones but never restocked them. 🤔 3years later we're being billed. #fraud | @362657 Hey there, this is concerning to us. Send us a DM, we would be happy to assist. -OA"
fix my phone.service been awful all day .this tweet sent to draft 6x before i could send. Yall lucky they took my 280characters away @115714 | @643010 We hate to hear you are experiencing difficulties with our network. Please DM your location so that we may further review the area.
"@sprintcare can somebody help me with my account | @161655 Hey! We'd love to assist. Please send us a Direct Message, so that we can further assist you. -KA"
"@115714 I️ bought and iPhone X made by @115858 I️ should be able to use a Safari browser to activate I️t right? Alas but no. Returning I’m done. | @613597 This sounds concerning. Please allow us to look into this for you. Send us a DM, so that we can further assist. -SD"
I have the mf iPhone 7 Plus. This phone needs to be speedy and it’s fucking NOT. Idk who to be mad at @115714 or @115858 | @643013 How long have you been experiencing this issue? -AA
"I have the mf iPhone 7 Plus. This phone needs to be speedy and it’s fucking NOT. Idk who to be mad at @115714 or @115858 | @643013 Hi there, this is definitely not the way we want you to feel and this is not the way we earn your business. -AA"
@115714 You guys need to have everyone on the same page. Customer Care says one thing and then it ends something else. | @643014 This is very concerning to read. Is there anything that I can assist you with at this time? I am here to help. -JJ
"@115714 says my phone is carrier unlocked, @115911 says it isn't and can't be used on their network. How do I get this sorted out? I just want to use my phone... | @196099 Please send us a Direct Message, so that we can further assist you. -AH"
@115714 I’m so sick of y’all bxs how tf i don’t have cable in my own fucking home stupidbxs | @597961 Can you tell us exactly what's going on? How  can we help? -SM
"@sprintcare I’ve figured out why you offer unlimited data. It’s because your service stinks and that’s the only way to get people to stick around. Candidly can’t wait to leave Sprint forever. | @643015 That isn’t how we earn your business, please send us a Direct Message, so that we can further assist you. -NR"
"@115913 i was'nt looking for a retweet Sir..more like a DM and call from you to help me with a serious issue,seem's your team won't do the right thing. | @213730 @115913 Thank you for your patience. I will get a reply out to you right away. *AshleyNelson"
Someone try to place an order from my @115911 account 2 times in 24 hours. Very disappointed with my security information. | @643324 Oh no! Security is a priority to us! Send us a DM with details so we can get to the bottom of this! *ElleA
Kind of annoyed that @115911 has not been cooperating with me today... Instagram post is still trying to upload since 5:30 this morning! | @187111 Ouch! We don't want to interrupt your posting schedule. Send us a DM so we can check it out! *ElleA
@115913 it’s not unlimited when you put a limit at 5gb and then give me data speeds from 10 years ago.....then try call it unlimited | @324008 @115913 I just sent you a response in DM and will meet you back there. *CassyFitzgerald
i might make to magenta switch @116447 smh still waiting for your team to contact me 🙄🤷🏾‍♀️💅🏾 https://t.co/ugRNA1VHlq | @643869 We apologize for the issues you are experiencing. We will reach out to you today to address your concerns.
"@115714 How does one username expire???? Please work on your app ...there's always issues | @568216 It does expire for security purpose, we do apologize for any inconvenience caused. -JM"
"This is great.
I’m downtown, and I’m drunk.
Because i have @115714 my service sucks (as always) and now I can’t even get and uber or lyft because...internet.

So now what? Thanks for being dependable guys. | @643870 We are here to help, what is the best time to call?"
@115714 @sprintcare sprint needs to fix there connection because I’m always having problems connecting when I’m in Atlanta | @643872 Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"See when @115911 said I should be seeing reduced speeds after I used up my high speed data, I thought it would just be slower, not just completely halt all loading and data use all together smh | @399110 Lets take a look and see what else might be going on, DM us! *MelJ"
Is it just me or is the @115911 chat thing through the app not working? | @643978 What can we assist with? Send us a DM so we can get you squared away! *ElleA
"@115714 You guys are the WORST cellular service provider in the world. 🗣 | @213011 Hi there, your comment concerns us. What is causing you to feel this way towards us? -NS"
@115714 service is literally the worst. i'm switching to @att asappppp🤦🏻‍♀️ | @263317 Hello I am sorry to hear you are feeling this way. How can I assist you with getting your issue with Sprint resolved. -FR
First my phone dies and doesn’t wanna turn back on and now it drops all my calls? @115858 @115714 run me an X or a 8 plus. | @644176 Can you also send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
First my phone dies and doesn’t wanna turn back on and now it drops all my calls? @115858 @115714 run me an X or a 8 plus. | @644176 That's not good! Have you tried visiting a Sprint store pertaining this issue? -DS
"@115911 really nothing but a bunch of scammers | @644234 That's not true, P. Why do you feel this way? Tell us more in a DM. *NaeJ"
Fuck you @115911 why the fuck does it take 15 to load a 5 min video y'all are trash | @644235 Ouch! We certainly don't want to interrupt your streaming! Send us a DM so we can get you fixed up! *ElleA
@115911 I changed all my account settings immediately when it happened first time but it happened again this morning. #informationsecurity | @643324 We're here for you! Send us a DM so we can assist! *ElleA
@115911 @TMobileHelp Worst customer service in the history of any business #alwaysaproblem #goingtosprint #doyourjob | @644295 I definitely want to help you! Please send me a personal DM! https://t.co/eNOMRUc3s7 *Shannon Pelletier
i can't tell if @115911 caused my phone to erase everything... or if it was @AppleSupport ... | @217203 That's really strange Katie. Let's take a closer look to see what's happening with your device. Send us a DM. *RickK
I would have never thought that me leaving @115714 for @115911 would mean my service was going to be 10x worse! Nothing loads and I can barely make a phone call. 🤬🤯 | @644296 Let's take a look into your device settings and coverage area. We want you to fall in love with your new service. Send us a DM. *JasmineS
"I would have never thought that me leaving @115714 for @115911 would mean my service was going to be 10x worse! Nothing loads and I can barely make a phone call. 🤬🤯 | @644296 Hi, We would love to have you back. -AF"
"@115911 I love watching the half circle spin on my phone. Seriously your service sucks! Anytime I question your service I get the same old ""We are currently updating our towers"" | @644297 Let's take a closer look into your device and coverage area. Please send us a DM for assistance Thomas. *JasmineS"
"@115911
Hi, i'm Australian but I recently got a Samsung Galaxy Note 8 from your services. I want to use my Australian sim but it won't let me unlock the device. I've tried going to different services but they can't unlock my sim. Can you guys help me? | @644298 Let's take a look into your upgrade options. Send us over a DM to get started. *JasmineS"
"Hey @115725 - LTE signal on west side of 93065 is terrible even though a tower is nearby. I have 5 lines I’m considering moving to another carrier like @115911. | @644299 Let's make sure you're getting the blazing speeds you expect, Phil. Send us a DM so we can look into what's causing that low signal. *KeithM"
@115911 speed my fucking internet back up y’all making me mad | @644300 Let's figure it out Meechy! Send us a DM so that we can take a look into your speeds. *JasmineS
I’ll be canceling my service in two weeks @115911 I️ cant Stand this horrible ass customer https://t.co/h2yGlmTETR guys cant keep your word | @503361 We would never want you to have an unpleasant experience. Please send us a DM for assistance. *JasmineS
".@115911 is the freaking shiz. 

T-Mobile more than doubles its gigabit LTE availability

https://t.co/ECQ578HFCl | @644301 And #WeWontStop! :) Have a great day! *WarrenCamp"
"@115911 your network is fucken Garbage
5 minutes to play a YouTube video🖕🏻 | @644302 We're known for blazing speeds, Sotelo! Let's figure out what we can do to get you the same. DM us for assistance. *KeithM"
@TMobileHelp phone no longer on a network | @644303 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@115913 Hi John. I can't edit my profile (web) to change my @115911 password. Any fix coming for this? Thanks! @TMobileHelp | @644304 @115913 You should be able to access this tool. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
Hey @TMobileHelp I need you more than ever | @185044 Hey Gary we are always here to help. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@115911 has caused me so much stress it has made me physically ill.. | @213730 Winters are hard enough healthy, let's make sure your ready for the season. Thanks for the DM, I'll meet you there! *OliviaStewart"
@115911 why isn't my messaging working and only my LTE and Calls? | @644306 Hey Jordy. I'd love to look into your connection with you as I know it's incredibly important. DM us so we can help out. *BlakeT
"Calling @115911 customer service is worse than pulling my own teeth I swear. Train your fucking agents. | @644308 Chido, we are here to assist with whatever you need. Send us a DM with some details and we can chat. *TerriL"
"@115911 Your insurance does not cover anything. Pixel deal is over no one really tries to help in store. Bad service really bad! | @644310 Erdogan, our insurance assists you in replacing your device, & we can still help with the Pixel deal if you bought the phone. DM us! *TerriL"
"@TMobileHelp WHY IS YOUR SERVER ALWAYS DOWN?? I just want to change my billing options!!! WTF!!! | @644311 Woah, that doesn't sound right! DM me and I'll get right to work on this! https://t.co/hpGGTthdHr *TanyaFalandysz"
"@115911 sure know how to let me down with this internet 😒😒 | @644312 We hate letting you down, and certainly want to make this up to you. Send us a DM so we can get to work on this for you. *JPL"
hey @115913 18 calls and chats and still get a $20 account correction. wow | @642884 @115913 I want to work towards a resolution for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Hey @115911 I want to upgrade to the Note 8 | @491273 We can help you, DM us! *JoanO"
So upset I already lost the stylus of my @117159 Galaxy Note 8!  How does that happen!? Not even 3 months in!!! @TMobileHelp | @644314 That's not fun! Send me a DM so we can figure out how to get you an new stylus. :) https://t.co/diKAFssR7H *SophyaBates
"@TMobileHelp Please clarify, for pay-as-you-go plan: Any amount $100 or over added to acct. will be good for 365 days, amounts under $100 for how long? And will $ roll-over? | @644315 That's a unique question, Meinhard. We're going to get you the details. Please DM us so we can gather more information *KeithM"
"When in ATL terminal i would expect to be able to make calls @115913 #TMobile https://t.co/NHa8AzBubF | @644316 @115913 Let's make sure you're getting the best possible service there, Kevin. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"So yet again @TMobileHelp has screwed me.....i have no servise whatsoever and still paying my bill,yet they claim they cant do anything. | @213730 Let's make your service great again! DM me, I'm here to help! https://t.co/n6tQTx28XN *OliviaStewart"
"@115911 has anyone noticed that since their android phone was updated that their phones performance has throttled down? | @644318 Nothing's been reported, Phil! Speedy service is who we are so we've got to deliver! DM us so we can check this out for you! *WhitneyJ"
"@TMobileHelp having some timezone problems in our area. | @550465 Hey Nathan, I want to make sure that we get your questions and concerns answered. Send me a DM =D *AnaAliciaCortez"
"@TMobileHelp your employee SoRa Yi is awesome if I need help again i'm going to ask for SoRa Yi Someone should reward her!! | @644319 YES! This is what we love hearing, Tyler! 🎊🎉🕺Super happy to know SoRa was able to get to your taken care of! #MagentaForLife *MikePerez"
"@TMobileHelp I know it's a silly question but would any T-Mobile store in the Los Angeles area have any iPhone X in stock? Thanks! | @644320 Not a silly question at all, DM us and we'll see what we can find 😊 https://t.co/sSNDOSJlnR *AshleyHamilton"
"@115913 had a awful experience at a Massachusetts store they are either stealing or scamming customers into more than need or want | @644321 @115913 I only want the best possible experience for you in our stores, Josh. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913  hello can you please get ahold of me I’m having issues with a extend I️ recently got done... | @634022 @115913 We're always here for you, Melanie. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I have awful service at the gym. No, I'm not working out in an underground bunker. The only people that seem to have issues are  T-Mobile customers. Please do something! 😞 | @644322 Karina, we know you gotta have service to stream those tunes while you work out! Send us a DM with your gym location & we'll chat. *TerriL"
"@115911 they throwing shade https://t.co/JhvHmbT2sI | @451598 If you're having trouble with your service, we can certainly check into this for you. Send us a DM with more details. *JPL"
@115911 some shit | @644323 What's going on? *JamieK
"Thanks @TMobileHelp the number you gave me so many years ago now is the prefix for telemarketers in my area so when I call people I don’t know they think it is one of those lovely people and I have to leave a message on their voice mail instead of talking to the person | @644324 Hey there, B! I'm a little confused about your issue! Send me a DM and we'll chat! https://t.co/WvduHDPGwV *MichaelHarvill"
"Shoutout to @115911 for REPEATABLY telling me my insurance claim for my stolen iPhone 10 was $175, and now it magically jumps to $275 in less then 24 hours. | @120052 Ricky, that doesn't sound right! Let us look into this for you in more detail and sort this out. Please send us a DM. *TerriL"
"I AM SOO FUCKING TIRED OF THESE “scam likely” CALLS !! IT DRIVES ME NUTS!  @115911 DO SOMETHING!! | @644325 Hey Mami, we're just warning you that those calls are most likely scams! We can assist you in blocking numbers if you want - DM us. *TerriL"
"I hate @115911 service so much. I don’t know why I continue to pay for it. | @644326 We want to do away with any regrets, Rachel. Send us a DM and let's see what's been happening so we can head in the right direction. *KeithM"
"@TMobileHelp Hi, I bought a TMobile Samsung S6 phone from someone. Is there a way to get it unlocked? Note: I don't have his account information, but have the device IMEI. Thanks! | @644327 Hey there! We definitely want to assist you in unlocking your phone, meet us in DM and we can see what we can do. :) *GabiMcGinty"
"@115913 just started a new job, unfortunately my phone doesn't have signal, i work at the bagroom at ohare airport, sad to say 8 hours of no signal for my phone, any suggestion, only sprint and att have signal at the bagroom, 😭😭😭😭😭😭😭😭😭😭😭😭😭😭 | @644328 @115913 Let's dive in and check out your service there, Angel; I want the best for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @TMobileHelp fraud. I️ just tried to establish svc and the girl asked me for my ss#3x and then I️ heard a tv.who is Morgan | @453259 We definitely take the security of our customers very serious. Send us a DM, let's talk about this! *TiannahReagor"
"Somebody give me @115913 contact cause phone, online and instore reps are trash @115911 this week | @155238 @115913 I want to help you with your account. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"It's been over a week, and while @TMobileHelp keeps saying they are going to do something, I'm still unable to get anything over Edge network.  WTF y'all? | @124935 Tech queen is here to help. Please send me a DM. :) https://t.co/NICrRPn7OP *SierraRichards"
I️ hate @115911 bill so high | @644329 Let's take a closer look at your bill and see if we can save you some $$$! Send us a DM! *RickK
@115911 really likes to bring out my anxiety! I’ll be dang-on if I’m waiting 6 hours for some update | @166833 Let's take a closer look into this and make things right. Send us a DM! We're here for you. *RickK
Every year I keep hoping @TMobileHelp would improve the signal quality in Bennington.... and every year it’s the same lack of signal. :/ | @642908 Hey there! I wanna help you out! Shoot over a DM and we can look at the coverage in Bennington together. https://t.co/RMKR1Yl9ux *AmarizLugo
"@117543 Switched from VZW last week with the Pixel 2. Signal at workplace, 330 Madison Ave, 10017 upper floors very spotty. 3 coworkers have window signal repeaters to no avail. Love @115911 in rest of NYC. Help! (WiFi calling or boosters not an option) | @644331 @117543 Help is here, Edrin. Please send a DM our way so we can check this out and ensure you're getting the best. *DanKing"
"@TMobileHelp Does T-Mobile support iPhone 8 model # A1863 ? | @644333 Hey there, Dennis! Send us a DM, let's take a look at things together! :) *TiannahReagor"
"I thought T-Mobile would be strong in this area ... haven’t seen 4G in forever ! Data is slow AF ! @115911 😭😭 https://t.co/BeSU5hic7H | @644334 Having strong connection is important to me, Margie. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@TMobileHelp I haven't been able to unlock my s7 even though it's paid off. Help | @644335 Let’s get you set up for success, shoot us a DM!  I got your back! #MagentaHero *JoshuaSanchez"
"So ready for @115911 to turn on 600mhz in Midland/Odessa because these speeds aren't cute. https://t.co/yEMYE9fYXO | @644336 We're working on it, Tim! In the meantime, shoot us a DM so we can get this right for you! *WhitneyJ"
I never get a good signal here in Charlotte! @115911 need to fix it! #tmobile | @644337 We're all about reliable service so I want to make sure we get this right! Send us a DM so we can turn this around for you. *WhitneyJ
"I just dropped my phone and broke the screen ...    😢😢  Looks like I'm new phone shopping....any suggestions @115913 https://t.co/bTasKT1xOL | @568820 @115913 Ah man. We'd be happy to go over replacement options with you, Nina. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Getting a bunch of this from @115911 https://t.co/AZjtcqpIKy | @644338 Let's check that out, Tom. DM us, we want to make sure you're connected. *JoanO"
@TMobileHelp will the December ship dates for iPhone X ever be updated for an earlier date? Or are they set in stone? | @644339 Good question! You can check out the estimated ship dates here https://t.co/fFQ24plBMY for the latest on orders placed today. *BrittanyJones
Love @115911 but am missing my launch day iPhone X.  It has been 'lost' in transit for 6 days now.  Help me @115913! | @641231 @115913 We want to make sure you get your phone! I see your DM and will meet you back there! *CassyFitzgerald
Service at Jamaica station sucks @115714 🖕🏾 | @644424 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area -SH
"@115714 DO NOT ORDER SPRINT, seriously their customer service reps are completely incompetent | @407207 This is not the kind of feedback we like to hear form our customers. How can we help you today in getting any issues resolved?"
"So about #Verizon, service over the past few months hasn’t been worth the high rates. Home internet sucks too. #Sprint is looking good now! | @644425 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -LP"
@sprintcare I send s direct message no reply in a chat | @644426 I am currently assisting you in the Secured chat. -MM
How Do We Draw a #Privacy Line? | @39182 @115714 @39183 @39184 #4thAmendment #IoT https://t.co/YlgCJT0rCu | @644427 Hey! Is there anything we can help you with today? -NJ
"@115714 says I have to PAY to have the FACTORY charger for my phone replaced. When I was a customer with @115725, they gave me TWO new chargers when this happened. Please RT if you think Sprint should replace for free! #Sprint #CustomerService #Powerinnumbers | @644428 Hello I am sorry your charger broke Sprint no longer offers free chargers. -FR"
"So within seconds they say something about my tweets see they don’t care @sprintcare #sprint don’t care | @644426 Now that's really frustrating! Please send us a Direct Message, so that we can further assist you. -MM"
Got to check something very cool off my professional bucket list today as I was able to attend one of @116447 ‘s town hall meetings in person! Can’t wait for what’s next! @232483 #HereICome https://t.co/0lA63JiZba | @434854 We appreciate the feedback! Glad that you were able to attend the meeting.  Team @116447.
Yeah baby @115714 just shipped my 2 new iPhones ! I was expecting to wait at least 3weeks but it shipped earlier then I thought I’m so excited I can’t wait!!! | @644432 I am so happy to read this. Getting the latest device can be so exciting. Thank you for being a part of our Sprint family. -JJ
"@115714 each day passes gets me closer to when my #iPhoneX will ship from you ! 💛💛💛 📱 I am so ready & excited! 💛💛💛 | @486714 Hey, it's an amazing device! Hang tight, we got you ;). -CS"
@sprintcare IHATE YOUR CUSTONER SERVICE YOU GUYS DONT TAKE LOYALTY INTO CONSIDERATION AT ALL YOU GUYS ARE THE WORST | @644426 Hey there! These statements are a concern to us! Do you mind telling us the reason that you're turning against Sprint? -MM
"Currently on the phone with @115714 again. Still trying to fuck me out of money for a phone they took from me for a and I quote ""free upgrade due to the issues people were having with the lg g4"". You guys are the absolutely worst company I've ever dealt with. | @574048 This is concerning. If your issue is still not resolved, please send us a Direct Message, so that we can further assist you. -IC"
@115714 trying to help figure out a deal with this ridiculous bill i have and i was on hold and hung up on after 45 minutes. Either help me help you help me or i can just take this bill and subjegate it and nobody is getting paid :) | @641379 I am sorry how can I assist you -FR
"Unreal, @115714 has been charging me since April for a lease thats up. Put none of what I paid for toward the phones cost, just pocketed $140. Service canceled, going elsewhere. @sprintcare | @608860 Hello I am sorry but once your lease is up you can either trade the phone or pay the purchase price to own the phone. -FR"
"Unreal, @115714 has been charging me since April for a lease thats up. Put none of what I paid for toward the phones cost, just pocketed $140. Service canceled, going elsewhere. @sprintcare | @608860 month payments: Pay the Fair Market Value price -FR"
"Unreal, @115714 has been charging me since April for a lease thats up. Put none of what I paid for toward the phones cost, just pocketed $140. Service canceled, going elsewhere. @sprintcare | @608860 complete: Pay the Purchase Price Option. 
◦After your lease term is complete and you are making month-to- -FR"
"Unreal, @115714 has been charging me since April for a lease thats up. Put none of what I paid for toward the phones cost, just pocketed $140. Service canceled, going elsewhere. @sprintcare | @608860 Own your phone:*
 •With a lease agreement (most lease agreements before 7/14/17):◦When your lease term is -FR"
@115714 is the only phone company where you can have LTE and full bars and shit will still not load 😒 | @644435 Definitely not the way we'd like you to feel about Sprint. Please send us a DM so we can further assist. -AT
"Dear @115725, me thinks our time is almost up. @115714, @115911, whatcha got for me? | @644437 Hey there! You can learn more about our latest offers via https://t.co/0qT1rLBLtN. -JJ"
@20945 I️ thought @115714 gave horrible customer service until I️ started dealing with AAA... HORRIBLE | @501556 Hi there! Tell us how we can change this impression. -JA
"@115714 @sprintcare your customer service is horrible. 3 months with a fraudulent number on my account, and whenever I try to call to talk to somebody about it I can't get a live person | @368462 Hello I will be happy to call you and get you over to our fraud department regarding the unauthorized line on your account. -FR"
The best customer reps I’ve ever dealt with were from @115714 | @644442 We're glad to know that we can be of assistance :) . -JR
@115714 i need a Maryland store with #iPhonex in stock | @644443 Thank you for reaching out to us. You can visit https://t.co/X1DpDgk1EU to get locations of Sprint stores in Maryland. -MH
"@115714 has the worst customer service ever. Stop transferring me to the sales dept. | @644444 Hi Marlena, I am here to assist please send a Direct message. -AF"
"@115714 update.finally got a call back from a rep, they transferred me and the call was disconnected! | @637803 Hey, are you available to take our call now. -CA"
"@115714 update.finally got a call back from a rep, they transferred me and the call was disconnected! | @637803 Hey Randy, no problem I will call you back, kindly give me a moment. -CA"
@115714 https://t.co/VmJeWCCo5D | @644452 message and I will call you to get you to our sales team to see what they can do for you.
"@115714 https://t.co/VmJeWCCo5D | @644452 Hello Cheryl, we apologize for the inconvenience. If you want please send a callback number through direct"
@115714 how Can I use data that hasn’t even been given to me??? Fix this NOW OR IM SWITCHING! | @644456 Hello Rachelle! We would be more then happy to look into this for you and see what's going on. DM us so we can get this resolved. -Daulton
"@115714 made me cry twice today with 2 different customer service reps. One who laughed at me & another who for the first time in 3 months told me I could have gotten new phones through the mail. way to go, keep up the shit service! | @644457 Hello! This is not something we like to hear happen to one of our Sprint Customers! Please DM us so we may address this matter. -Daulton"
@115714 fuck your service | @644458 This is not the feedback we like to hear. What issues are you having? -RL
"Trying to cancel the @115714 phone that I got for Dad. I'm sure that ""Mary Smith"" can handle it... https://t.co/gY4wDaeLDL | @135139 Good morning.  Please send us a Direct Message so we can assist you further. -Felicia R"
RT @sprintcare Lot's of people are loving the Moto Z2 Camera! #sprintcommunity https://t.co/9JkNKI5GZJ | @645173 That's great! We really appreciate the feedback & we're happy to know you love it! Thanks 4 choosing Sprint. -MM
Literally every city and state I go to has terrible @115911 service how is that possible? Is it my phone? @TMobileHelp | @558581 Yikes! I live on my device and use it for everything! DM so I can check things out for you! https://t.co/hsJ4QAiTJb *RachelMartin
@115911 please consider another insurance company for your mobile phone customers. Assurant keeps dropping the ball. Clean house. | @645196 Thanks for the feedback! DM us details so we can help out! We will do anything we can to assist! *ElleA
"Wow no joke @115911 @TMobileHelp you guys have great troubleshooters! 😁 great customer service too! Dope | @505024 Thanks Alex, we value our customers! https://t.co/ineZm1Lcy2 *AntoineWhite"
#ImTheBestCustomerBecause I already know there is no customer service anymore so I have no service expectations. :-) @115714 | @355031 Please let me know the issue your having. I would like to help. - IR
"Thank you @TMobileHelp for getting my LTE back on track! 🙌 ☺ | @168989 Woot woot!! 
<3 *BialyQuinonez"
@TMobileHelp WHY DOES THE SIGNAL IN MY HOUSE SUCK EVEN W THE SIGNAL BOOSTER. EVERYTHING TAKES LIKES 30 MIN TO LOAD.  CAN YA’LL HELP ME OUT. thank you so much https://t.co/LbG2HnKfcY | @646088 Let's get you the coverage you need. Can you meet me in the DMs? https://t.co/sBIVWmm6X2 *EddieGough
Why must my @115911 phone suck?! 🤦🏻‍♀️ Literally thee slowest connection... | @646090 Oh dang! I want your service with us to be great! Shoot us a DM with more info to assist you. *ValerieP
@115913 please have someone call me. I️ went into the t-mobile store. They tried to help for an hour but couldn’t figure why account doesn’t show that signed up for the $300 credit & other issues. | @646091 @115913 We're here for you and we're ready to dive into this. Please DM us and we'll get started. https://t.co/lH0SH5fy2m *MikeRice
"@115911 employees messed up my Jump in MAY and I️ didn’t find out about it until I️ tried to upgrade a month ago and here I️ am still unable to buy a new phone.😡🖕🏼 | @646092 Let's make sure we get this all figured out, Sarah! Please send us a DM, so we can take a look into your upgrade options. *TarynS"
"@115911 so y'all paying for Netflix subscriptions? 🤔 | @646093 As long as you're on a qualifying plan, you'll receive #NetflixOnUs! Let's see if you qualify. Send us a DM! :) *RickK"
I’m so ready to switch over to @115911 ... sprint is trash 🙄 | @646094 You should totally #SwitchAndDitch! DM us so we can talk more about your options! *MelindaR
@115911 lowkey got me fucked up. | @646099 Hey there! What's going on? DM us some more info! *MelindaR
"@115911 $TMUS @115913 How can I have a good LTE signal and not be able to call or even SMS???? https://t.co/m1TghEpL7u | @646100 @115913 We want the best possible service for you, Rod and we'll be responding in DM shortly. *MikeRice"
@TMobileHelp guess not... https://t.co/OJCNiWTuOF | @646102 Thanks for your patience and I just responded to your DM. I'll see you there. :) *AustinWebb
@TMobileHelp hey got a ? my new phone when I'm on video call for facebook  why does my phone get hot even when its not on the charging  ? | @646105 Using the phone can certainly warm up the hands during the cold weather with it being used! DM if you need some help! :) *MikeVance
"@115911 you're a piece of shit. Are you good for ANYTHING?
How long is your server going to be experiencing ""problems""??? https://t.co/gRX3iWPMM8 | @421549 Hey, DM us with what you're trying to do and we can assist. We're here for you. *TerriL"
"Don’t believe @115911 they say you won’t be charged until your phone ships. They sent the phone to wrong address. Now say can’t send new one for another month. But still charged me 546$ | @646106 Yikes, that is no good we want to see what is going on and turn this around for you.I see we  are working with yo... https://t.co/iRuBKdFpAr"
"@115911 oh, and not a very good retention dept btw #byebye | @248785 Our assistance is sincere, Rob. Send us a DM and allow us the opportunity to make things right. We're here for you. *RickK"
"@TMobileHelp Does tmo have the ability to block calls without caller ID? Had 28 phone calls from same person since 3pm today and was left with numerous voicemails. https://t.co/0UvHGCHJwT | @508039 Wowow! That's no good, Nikko! Shoot me a DM here https://t.co/QHDTFHxSPu & we'll see what we can do! <3 *KrystnYogi"
"@115911 so after speaking with ur cust serv dept for 30 mins no one could explain why u cut my ""friends & fam 2 lines on us"" promo after 7 mos.  @127051 here I come! | @248785 We're definitely can help make sure your plan is as it should be. Shoot us a DM and we can get right to work. *JPL"
"@TMobileHelp @115913  On my first trip after switching to @115911. In Boulder CO, three bars LTE can't make a call. So far you can't hand off calls at home and can't roam across networks. $TMUS for kids to snapchat and stream cartoons. Lame. Time to return to @ATT | @646100 @115913 A strong connection is super important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"So one should be able to trust sales assoc., @115911. 2 steer 1 in the direction of appropriate phone. But now I know I should just have all the knowledge I need & buy phone elsewhere. Sales=scam | @642930 I see the DM you sent! I'll meet you there! *NickSuzuki"
"@VerizonSupport @115725 @TMobileHelp . Verizon is the new Comcast. It will be AT&T or T-Mobile after 10yrs. #verizon sucks | @646108 We've always got room on #TeamMagenta! Shoot me a DM, and we'll chat ;-). Prepare to be AMAZED! https://t.co/oIBK3mlmoz *DannyHarvey"
". @115911 @TMobileHelp What happened with my order? It was messed up, and I was told I wouldn't lose my spot in line for the iPhone X, but it seems like I'm in the back of the line. What happened? | @436889 Lets get this figured our Ted.  Hit me up I'm here to help: https://t.co/fFwcGHx0L1 *TaylorMoon"
"On everything I️ Love @115911 is the worst cell phone service everrrrrrrrr | @646110 What makes you say that, babes?! Let's make sure your service is as flawless as you! Send us a DM so we can chat. *TarynS"
"Hey @TMobileHelp I'm excited about the @218362 security system, will it be in stores or will it be online only? | @138073 We are so excited about it too! Thanks for reaching out to us! We can hook you up with one here,or through 1-800-... https://t.co/I1YgQiwja6"
"Hey @115911 fix your damn data in Phoenix. It's been a nightmare the last hour | @535838 Having strong connection is important to me, Sarah. Let's take a closer look to see what's happening there. Send us a DM. *RickK"
@TMobileHelp How can you improve my current experience with TMobile *JPL? | @646112 It's T-Force Time! I just replied to your DM my friend :) https://t.co/GXcACu8dxr *JustinPhillips
"@115911 not loving the current run around with ur customer service. Think its time to switch to @127051 | @248785 Oh dang! We wouldn't want to see you go, Rob! Shoot us a DM with more info to assist you. *ValerieP"
"@115911 @115913 I bought a sweet @13597 #nighthawkM1100 LTE router, 4x4 mimo, 4x carrier aggregation I live in 29527 will this work with the T-mo network? https://t.co/x8leIbm6yL | @319952 @115913 Lets chat about this new equipment that you got. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115911 What happened to good cell service AND customer service???? Not getting voicemails for 2 weeks is unacceptable! No help from TM! | @646114 That is two weeks too long, so I want to make sure we get this figured out without any further delay. Shoot me a DM so I can help. *JPL"
T-Mobile takes forever to reply back like always @115913 @115911 | @646115 @115913 Thank you so much for your patience. I will get a reply to you soon via DM. *AshleyNelson
@TMobileHelp how come I can't sign up for the iPhone upgrade program through Apple like the other carriers? | @646116 I'd love to get you all the details on your awesome iPhone Kevin! DM me! https://t.co/GXcACu8dxr *JustinPhillips
"@TMobileHelp Hey, my new Note 8 is having mic problems since I bought it and it happens randomly. It kind of makes the call part of it either useless or hit and miss. I've read on a couple web sites that a lot of people are experiencing this. Can I go in store for a replacement? | @646117 Have no fear, Danny Boy is here! I'll be your technical superhero and save the day! Shoot me a DM! https://t.co/oIBK3mlmoz *DannyHarvey"
@115913 I love T-Mobile but the billing system is the worst. Every month we have to call to change it. The contact says something and we have to pay for something. 😡😡😡 this is insane tbh. #Mad | @646118 @115913 Your billing should be accurate and consistent. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115913 I cannot get better service in my area! You executive team would not even help me | @155652 @115913 Our offer to assist is sincere. I will be replying to you via DM in just a moment. Thank you *AlexSemsch
"Cancelling @115911 after 11 yrs sent my iphoneX wrong address & told me srry they would reship & would have in 2 days. Now say 1month! Ruined my wife’s bday gift🖕 | @646106 B, we're sorry to hear that :( Please send us a DM - we want to see if there's anything else we can do to make it up to you. *TerriL"
@115911 Loving the Pixel 2 on the best network! Having trouble with Binge On though. NBC is on the list but I'm using huge amounts of data when watching on the app. Any ideas? | @646119 We got you. Shoot us a DM so we can look into why this is using data. *JPL
"@TMobileHelp how do I access Netflix 🤐 | @179384 Hey, Kathy! Let's check your eligibility and get you the steps to get that free Netflix! DM me here: https://t.co/HuQi0EoCEV. *JasonBurr"
"@115911 2 of 2 with countless calls to close account, while being repeatedly lied to by everyone! | @646112 My money is important to me as well, so I know you don't want to wait any longer. Shoot me a DM, so I can help with this. *JPL"
"@115911 recently became a T-Mobile customer, customer service is not so great this is not a great start TMobile | @646120 Let's not get off to the wrong start, Mr. Vice. What's going on? Let us know in a DM so we can change your mind about us! *TerriL"
"hello yes @115911, I want the iPhone X but I'm not about to drop a $250 down payment on it, what do I do? | @204885 I definitely get that you want to pay as little upfront as possible, but the down payment does help keep the monthly costs lower. *JPL"
Hey @TMobileHelp I DM’ed a question abt the #iPhoneX | @646121 Hey Noelle!!! Can you hit me up with a DM again?  I'm here for you! *LisaMarieArnold
"@115913 @115911 come on, you guys were doing great but now i cant even watch standard definition video. What happened to you guys? | @574541 @115913 I want you to get the best service possible. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
Wish my data some luck on my way to Arizona. @TMobileHelp @115911 | @330436 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@115911 I was stranded on the street for 1.5 hours today because my phone completely lost network, couldn't even contact customer support. YOU SUCK. | @485813 We're here to help, and I just sent you a reply in our DM's - you're in good hands and we'll make sure you're taken care of! *DanielleGibbs"
@115911 can I speak with someone regarding changing my network carrier? | @593522 Hey Randy. we can definitely answer your questions. Send us a DM over here. *JPL
"Yo @115913 does my one free hour of #TeamMagenta @116462 Wifi not work on this @115911 #GalaxyTabE I got for buying a new #Note8? 😕😩😧 | @259200 @115913 Let's dive in and check this tablet line out for you, John. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
". @ATT I'm so sorry I cheated on you with @115911. They aren't there for me like you were. Plz take me back. | @646124 What's going on, Vance?! We're here for you. Let us know what we can do to help! *JPL"
"@115714 not happy with you guys, finally got my iPhone X only to learn I can’t use it unless I change my plan. What gives? | @646276 I’ll be happy to take care of this. I am sure I can fix this for you right now. But first could you shoot us a DM? - CE"
"@115714 going to Mexico, have Open World. Do I need to do anything to be able to call, text for free? | @646282 Hi, Suzanne! To use Open World, you only need to activate roaming when you arrive in Mexico. If you have any concern, please tell us. - LR"
"@115714 I have just gone thru 6 hours of conversation (over 3 days) with Sprint reps and they still haven't sent out my phone...this is the WORST customer service I have EVER experienced.  Can any carrier get me decent service and a new phone??? | @646283 Hey! This is really concerning to us, please DM us so we can further assist you. -JG."
"@138028 and @115714 is THE WORST company ever. They don’t even take care of their business customers! I️ have spent 2 days talking to literally 20 people.  So right now I’m on the phone with @ATT. I️ will be canceling | @646285 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
"So excited to be leaving @115714, @115911 here I come! Less than 24 hours left! #notsponsored | @646286 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
"@sprintcare I finally upgraded from a note 3 and damn your network sucks. I can't talk and surf the net and it sucks. And you guys tell me I can do it on wifi. Wtf. TMobile and every other carrier allows this | @646287 On all devices you can talk and surf while on Wi-fi, just not while using network data. -KA"
Verizon is too expensive. Which should I switch to? #att #sprint | @646288 Hey Megan! We'd love to have you here at Sprint. You check out our deals here: https://t.co/0zzgy1hdHv. =D - RC
I fucking hate @115714 they always have some extra bullshit up their sleeves how tf do you say I have 0 months remaining but my shit expires in 60 days bruh get me off of this shitty company asap | @402639 We'd like to assist you as much as possible. Grant us the opportunity to change your perspective on our services. -AC
@115714 so when do I get the great service you guys promised? | @646289 We do understand the importance of having exceptional service provided to you. Please send us a DM so that we can further assist you. - CE
"@115714 One of your reps has fraudulently placed a payment arrgmnt on my acct. 2 w/draw 2morrow. I have transcript & it is NOT authorized. This needs 2 be fixed 2night! | @646290 Hello! Not to worry, we are here to help! Please DM us elaborating on this situation in order for us to assist you. -AC"
"@115714 you have got to improve your coverage in Gilbert,AZ  if you have any expectation of customer retention.   Pretty much worst service ever.  Failed to send texts, dropped calls, no data service are the only things I️ know @115714 will deliver. | @646291 Hello Joe! Not service isn't good at all and, we'd like to assist. Please send us a DM and follow us so that we can review this. - RC https://t.co/rMApsV8PQY"
"@115714 https://t.co/voQJyY6X87 | @646292 Sounds like something we need to look into. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
@115714 sucks | @646293 Please allow us to assist. What issues are you experiencing? -LR
"Hmm @116447 @sprintcare what is wrong here read the photos 3G then zero Data address to the tower is in the photo https://t.co/lmwS2cIs0z | @155354 We do apologize, we see there is an open ticket for that location and our network team is working to get it restored. Team @116447 https://t.co/HiIMkedGgS"
@115714 I hate you. I really mean that with all of my heart. I hate your guts. I wish you would stop selling phone service. | @318555 Oh No! Can you please let us know the cause in which led to your feedback about us here at Sprint and our services? -TC
"So @115714 idk how tf nobody has my new number but I’m still getting calls and text .. tf yall always pissing me off | @390592 We would like to have a better understanding of your situation. Please send us a Direct Message, so that we can further assist you. -JJ"
What I’d buy @115714 #SprintRewardsSweepstakes https://t.co/Q57HHgRK3J | @647004 Thanks for reaching out Keron. Have a great day. -MM
"@115911, not to be a jerk, but your new radio commercial with someone immediately yelling “SPOILER ALERT!” at the beginning is obnoxious. | @647027 I like to think of that as being considerate, but thanks for the feedback. *JamieK"
@115913 and @115911 You should allow current Loyal T-mobile Subscribers to take part in the Pixel 2 50% credit not just new accounts! | @647041 @115913 Current customers qualify as well when adding a new line to your existing account: https://t.co/ZpUYFrAEQJ *DanKing
"@TMobileHelp hey seems like my T-mobile site is broken? getting a ""502 Bad Gateway"" response. | @647053 Oh my! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
@115911 your coverage sucks in Tennessee and Kentucky...... | @647398 Oh dang! Shoot us a PM with more info to take a closer look at your coverage. We're here for you! *ValerieP
"@115911  y’all have the worst customer service ever all you can do is run people around transfer and then hang up on me smh | @647399 Hey there, Kevin. We want everyone feeling the #MagentaLove! DM us so we can talk more about this! *MelindaR"
@115911 Please advise where I can get the $50 deal for 10GB LTE data? Is this prepaid and what is the cost of the simcard? | @647400 Hiya! Let's see what we can do for you! Send us a DM so that we can talk about this! *MelindaR
My texts are coming in all outta order & wayyyy past when they were obviously sent @115911 I’m fed up | @647401 Hey there! We know how important it is to have your service in order! DM us so we can see what's up! *MelindaR
@TMobileHelp on pretext of help to resolve my billing issues the agents keep asking me same information in a loop and run away. No help provided yet and I have provided info 5 times. @115913 | @642885 @115913 I can make sure your bill is squared away. Meet you in DM. https://t.co/jYNFEXxh3c *CarmenSipes
"@AppleSupport plz fix my new iPhone X dual ‘General’ option in the setting asap, I bought it through @115911 trade in-option. https://t.co/k007jG4kzV | @647404 Let's go through some troubleshooting steps to get this fixed. Send us a DM! We got you. *RickK"
"@TMobileHelp why do I get shit signal in my own home | @647405 Hey there! Just replied to you DM, click here: https://t.co/xKrpoFD6ya to send one back! See you on the other side! *ColleenLicudine"
"So @115911 @TMobileHelp says to DM but doesn't answer... excessively rude continued lack of customer service after last agent shouted over Lim on the phone... | @647406 It looks like we're a bit popular tonight but not to worry, I'm here and I've got your back! Meet you back in the DMs! *SarahPearson"
@115911 Is there a limit for carrier freedom rebate?  Are the BOGO rebates count toward that limit? | @647407 Certain promotions do not stack with carrier freedom.  Hit me up here and lets see: https://t.co/fFwcGHx0L1 *TaylorMoon
"@115913 can I️ ask a question?  How come your reps don’t fully notate their account | @647410 @115913 We'll be with you via DM momentarily, April! Thanks! :) https://t.co/62aD1VBovp *TJJones"
"@115911 it's official folks #uncaringcarrier ! | @200200 We'll continue working with you in DM, thanks! https://t.co/62aD1VBovp *TJJones"
@TMobileHelp check dms plz | @647412 Oh NO! I'm sorry to hear you've lost your device! Send us a DM and lets chat and see what's up https://t.co/EHqYValTw3 *MichaelPhillips
"11 phone calls, two supervisors, and 7 days, and the iPhone still isn’t unlocked. Just today they think the wrong device got paid off, and apparently the day mgrs have far more power than the night ones. What the hell @TMobileHelp @115911 ?!?! Surely someone can figure this out? | @337116 Wow! You should never have to go through all that! Shoot me a DM. Let me get to the bottom of this! https://t.co/NMvRntQYM5 *SarahPearson"
@TMobileHelp can u upgrade from a iphone 7 to the x if u are paying for it monthly or would u have to pay off the 7 and then pay for the x | @647413 Hi thanks for reaching out to us. To be able to check what the best option would be to purchase the awesome new i... https://t.co/6NrDNAQZBA
@115911 @115913 and there you have it another rep uninterested ! #uncaringcarrier | @200200 @115913 I am here for you and want to help. I will reply via our Direct Message right way. *AshleyNelson
"T-Mobile @115911 just took our bill out on the wrong day & made our rent check bounce... THEN admitted their fault but won't even pay NSF | @647406 Hey there, Chavaleh! We would love to talk to you more about this! DM us! *MelindaR"
Hey @115911 I’ve talked to multiple representatives about possible identity theft by one of your employees and none of them have been helpful. Please help. | @632664 Hey Rahul! Let's keep chatting in DM. I don't want you to feel like that! *BialyQuinonez
"I hate you @115911 this always happens 🤦🏽‍♀️ https://t.co/I4FzfVGk81 | @154536 Let's take a closer look to see where all your data went, Vanessa. Send us a DM! *RickK"
"Hey @115911 I think you’re great, but can you speed up your internet please? 😂 https://t.co/SteABBrC8J | @647416 Oh snap! We want your coverage to be great, Vickie! Shoot us a DM here and we'll check this out! *ValerieP"
"@TMobileHelp I’m not receiving my text messages! Please help! 😩 | @647418 That ain't good, V! Send me a DM and let's figure it out together https://t.co/NDZulBnDGq *PhungDao"
"@115913, I have been stuck in a situation ever since my wonderful Note7 came out and was recalled. I had a note 4 at that time, paid in full. I gave back the note 7 and I am now still paying for the note 4 they gave me back, no NOTE 8, as T Mobile charged me for ANOTHER NOTE4 | @647419 @115913 You have been through a lot and I want to help. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@TMobileHelp can someone tell me why our lg v30s can't see hdr video on YouTube, for example? | @281453 It’s crucial that you’re getting that awesome HD video access on your apps! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb"
"I️ hate @115714 right now | @647495 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 y’all need to do better🗣 sincerely, #sickandtired | @647497 We really apologize for the inconvenience. Please send us a DM to further assist. -FP."
annoyed I can’t sign into my existing @1124 account cause I got a new phone🙄im not about to find all of that music over @115714 fix it | @647498 Such situation concerns us. Please reach us via DM to further address this matter for you. - VC
@sprintcare is this legit? So I️ pay $549 TOTAL if I️ do a 2 year? https://t.co/sj7ZoR2mTx | @212629 Could you let me know where you're purchasing the device? - DW
"@sprintcare If i return my phone (on the iphone forever plan) but kept my service, could i stop making payments on the phone itself? | @196603 Just to clarify, are you interested in returning you leased device and use a device you already owned? Let us know. -TN"
"@115714 it’s 2017. When can I use my phone and browse the web simultaneously without WiFi??? | @647499 Hi Micah, we at Sprint working on this simultaneously voice and date, so everyone can be connected. -SMG"
"Deaing with @115714 for the last hour and half. Smh https://t.co/rcR4Cur8OL | @647500 Hello Charlie! Are you still being assisted in our secure message? If not, we'd gladly look into this for you. -OM"
"@115714 I got my iPhone X! At first it said it wouldn't be here until the end of this month! Now it's here and I just set it all up. Thank you @sprintcare and @115817 @UPSHelp #iPhoneX | @634076 That's good news! Remember, if you have any concerns, do not hesitate to contact us. We're happy to help! =) - LR"
"Does sprint have volte ? @115714 | @647501 Yes we do. But not all devices, can Talk and Surf while on Wi-Fi, just not while using network data. - CE"
"Really been taking L after L after L with technology for the last 24 hours. All thanks to @115714. | @251456 Hey! Do you need assistance? If so, please send us a DM. -JA."
"Why is sprint acting so fucking stupid right now @115714 more than usual. Yeah I tried trouble shooting/ turning it off and on already!!! | @647502 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. - JA"
"@115714 I bought my out my 7plus and I’m now on the X I want to unlock my 7plus how do I go about that through you ?? | @622119 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@sprintcare what the hell is this https://t.co/laZ50nnTbh | @234042 Hi there, we need a Direct Message so we can discuss your account privately and securely -Maria Q"
@sprintcare outgoing text are slow and takes almost a min. Incoming are almost as slow | @648082 Please send us a PM with the make and model of your device so we can further assist. -R.A
"@sprintcare im being charged $1k for a phone i already returned to you. Was supposedly escalated but havent heard anything back. | @648083 Thank you for reaching out to us. We are here to help! Please send us a Direct Message, so that we can further assist you. -CO"
"I hate @115714 I wish someone would just buy them out, I hate that I ever left Verizon | @648084 Please send us a Direct Message, elaborating so that we can further assist you. -AH"
"I hate @115714 I wish someone would just buy them out, I hate that I ever left Verizon | @648084 Hey Breana, your post is very concerning to us and we definitely want to know what makes you feel this way. -AH"
"Hey @115714 I used to have great reception at work. I now have terrible reception at work.  What happened? | @648085 Wow, that’s terrible. Sounds like something we need to look into. How long has the issue been happening? -AF"
What is happening @115714 ?  ToT: 10:09 | @369061 Hi there! Are you having any issues with the service? How can we assist you today? -JE https://t.co/rMApsV8PQY
@TMobileHelp I live in the USA. Customer 2004 to now. Why can't I speak to a US rep. #frustrated #CustomerExperience | @648126 I'd love to help out. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"@115911 I can’t believe I had to go through that much trouble and the credit from @118272 is STILL PENDING. | @648127 Brooke, we assure you we would like to assist! Please send us a DM to get started! *BrookeK"
"@115911 I’ve spent MONTHS trying to get this resolved and I’ve had it. I pay way too much for my phone to have such crappy customer service | @648127 Whoa, Brooke! That's not an experience we want for you at all! Please send us a DM and allow us to assist you right here! *BrookeK"
Can someone help me with a issue regarding bankruptcy'? @TMobileHelp | @648134 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
Not only did I have to track the package down BY MYSELF. I had to call multiple times to get it resolved. @115911 | @648127 We're sorry you had a negative experience with your insurance claim/warranty exchange. We would love to help resolve. *JasmineS
"@115913 ready to cancel.  Have never been treated so rudely.  Reached out to office of pres no reply after 3x tries.  @116154 no hlp | @434306 @115913 We've got your back and don't want to see you go, Jay. We'll be replying back to our DM thread ASAP. *DanKing"
Just had THE WORST experience with @115911 😡 | @648127 What happened Brooke? The team is on your side. *JamieK
Lied to by 3️⃣ @115911 @135517 @115913 reps. Previous recorded calls cannot be accesss by reps to verify past representations. How convenient. #Worstserviceever @115725 can you help❓@121927 @1669 | @648135 @115913 Making sure you get the right information and the service you need is vital. DM me for assistance. https://t.co/plE6XCdHhz *CharlesOpacki
"@115911 has the most incompetent customer service. More than 2 weeks and several calls to ""find"" a phone traded in and returned with tracking only to get an email about it being returned after buyer's remorse period. | @648136 We're 100% here for you Leo. Send us a DM and our T-Force specialists will take this into their hands. *HeatherSaenz"
@TMobileHelp I have a question regarding my bill | @196685 Hey I'm a #BillGuru and would love to help you with your bill today. Shoot me a dm so we can chat. :)  ... https://t.co/q5XTU3lV3D
@ATT how much does your unlimited data plan cost cuz @115911 out here trippin #thinkitstimeforachange | @527646 Soooo...You're just ready to change just like that? You haven't even tried to work it out with us Nick. *KaeW
@TMobileHelp I called 611 to get a refund of a mistake and they sent to me to the store to finalize. Store said only customer support can. Can you help?! | @648138 Send us a DM and we can take a look! https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp The same problem is back. The free line won't stay free. | @648139 We'll get that free line under control! I just sent you a DM so I will meet you back there! *SonjaKett
"@115911 I have a T-Mobile branded moto z2 force I have been trying to #unlock. I am on prepaid I paid the $100 requirement I contacted your #service they tell me no problem. Waited days again now I get the attached email from you. Please advise. I am about ready to #leave. https://t.co/ajaQPS1Ee3 | @648143 Whoa, Corey! We don't want you to go! Please send us a DM and let's get this sorted for you! *BrookeK"
"@115911 My iPhone X is locked with you for no reason. Paid Full price on @127271 and I am in Brazil right know! | @648147 Hiya, Bruno! We would love to look into this for you! DM us so we can see what's up! *MelindaR"
When U can’t log into @123765 bc you don’t recall your password ugh an this bloody phone isn’t charging @AsurionCares @tmobilehelp Im just | @152912 I’m here to help with your phone needs. Please send a DM my way to get started *BarbPelotte
@115913 do you offer free WiFi for T-Mobile customers on Emirates airline? | @592954 @115913 Gogo inflight internet is AMAZING! You can see all supported airlines here https://t.co/oOdNTW4EOu  https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 Thank you for supporting Hurricane recovery in my island of Puerto Rico. I want to upgrade to the new iPhone 8 Plus or iPhone X, why is T-Mobile the only carier in Puerto Rico without inventory of these iPhones? Thanks #PuertoRicoSeLevanta @188044 | @648151 @115913 These phones have been quite popular, keep an eye out for more inventory! *RachaelTansey"
"@115714 reasons why ppl leave your business isn’t because of your tech but because of your offshore CS center. | @648217 Hey, hearing this concerns us. Is there anything we can assist you with today? If so, please send us a Direct Message, for assistance. -AB"
"#Sprint has the slowest, crappiest data. I’m the most unhappy customer EVER. | @648218 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. - KP"
So @115714 sucks. Been with them since 2003. Service has been terrible for about 3 years now and they can never fix any issues we have. Can't wait until my contract ends! | @648220 And we will be glad to take a look in order to help! 2/2 -AC
So @115714 sucks. Been with them since 2003. Service has been terrible for about 3 years now and they can never fix any issues we have. Can't wait until my contract ends! | @648220 Hello Jeff! We'd love to address your issues and turn your perspective around. Please DM us elaborating on your situation. 1/2 -AC
"@115714 I got a notification on my phone that takes me to an offer for $15.xx/mo galaxy s8. But when I log in to upgrade the price jumps to $20.xx/mo? | @648221 Let me look into this for you. Please send us a Direct Message, so that we can further assist you. -MC"
"@sprintcare Your site has been down for over  3 hours, everything ok? I've been waiting to pay my bill. | @648223 Hello there! Please excuse us for the inconveniences with https://t.co/0qT1rLBLtN. We'd love to assist you! Please DM us to do so. -AC"
"@TMobileHelp Is there a reason why Siri and Apple Music pop up unprompted and skipping like crazy on my phone? Especially when I have headphones in. | @648662 Yikes, Corrine! That would be annoying for sure! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"Hey @ATT @115725 TMobile and @115913 don't have any IPhone X deals for current jump on demand customers. What do you have available? | @126401 @115913 Hey there, Jeff. We'd be happy to go over upgrade options with you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Hey @115913. Have you been reading any @115911 tweets lately? Your BOGO offer is  great for newbs, but absolutely sucks for existing customers. It's not a deal if we have to pay more every month for something we don't need or want. Give us a reason to stay. #loyaltymatters | @143008 @115913 We absolutely care about our long time customers. Even with adding the new line, getting the 2nd phone for free after rebate ends up being an amazing deal. If this particular deal isn't best for you, make sure to check: https://t.co/H5XGcKdSSg periodically for new offers *DanKing"
been on hold with @115911 for literally 25 minutes... this is not okay. 🤦🏻‍♀️ | @397077 Hey Jae! I hear you and I know your time is valuable. DM us here so we can take care of anything you need! *BlakeT
"@115911 whats up with my phone foo? | @648840 Uh oh, Sahara! Please send us a DM so we can get to the bottom of this for you! We are here to help! *BrookeK"
"My signal console via #OpenSignal for Android, get your own on #GooglePlay: https://t.co/9VFVTZP584
@115911 https://t.co/GSxEcDG4sh | @648891 Hey Francisco, we're happy to chat with you regarding your experience on our network! Just send us a DM :) *TerriL"
"@115911 back on the same BS! Here we go with the connection issues... why do I still have my service with them again 🤦🏻‍♀️ | @646090 Ti, shoot us a DM, we want to make sure you're covered everywhere! *KittyG"
@TMobileHelp shout out for your help! You guys fixed my issue promptly! Thanks guys!!! 🙌🏼 | @628127 Thanks for being AWESOME! Have a GREAT weekend! *PeteHarman
"I'm breaking up with @115911 this weekend. | @401394 Say it ain't so, Daniel! Why would you do that? Let's work this out together. DM us! *TerriL"
"Customer service HELL: @TMOBILEHelp, true oxymoron. Back & Forth for week w/12+ agents/supervisor. Untruthful Keystone Cops, promises broken | @239165 I would love to continue working with you in DM, Michael! I'll meet you back there! *MaddieAbbot"
Being a T-Mobile customer has to be the most stressful and exhausting thing in life😞 @115911 @135517 @TMobileHelp | @641229 I got you on this and look forward to turning it around.  I sent you a DM and look forward to your reply. *NevinBruce
"Had to call @115911 customer care tonight & I can't express how much I'm loving the new local customer service! My representative Israel was so helpful, answered all my questions, even the ones I didn't remember to ask. Thanks @115911! #bestcustomerservice #TMobile #RGV | @648892 Love it Julie!! Thanks for being part of the Magenta family! *KittyG"
"Come to @218199 bring your phone and save money! Unless you have a GSM phone and we can't add you to the network cause @115911 says we can only have so many numbers active in that area? So you're forced to buy a CDMA/multi-network phone meaning you now have to spend more money! https://t.co/eDMHi17TKA | @648893 Hey, can you send us a DM so we can chat more about this with you? We want to make sure we're on the same page. *TerriL"
After a conversation with @115911 still not sure when i will receive my phone. But i was reminded of it being Veteran's day weekend. I am a #Veteran. Thanks! | @648894 We love our #Veterans! Let's try to find a more concrete answer on that phones ETA. I'll meet you back in DM :) *SpencerKalata
"Part 2
@115714 you should really be doing something about this https://t.co/7iOBIVrVKi | @649550 Thanks for your concerns, however Karen is currently being assisted. -SJ"
"@115714 yo I had wonderful data at work and since yesterday I can’t load ANYTHING. This is extremely frustrating 

Please dm me | @649556 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
"Was ready to buy an iPhone 8 pls from @115911 but they don't have rose gold ...sad face @115725 ? @115714 ? | @649557 Hey! Unfortunately we only have Gold, Silver and Space Gray. -SJ"
"Everytime I see a @115911 commercial, I miss it so much! Put towers in Central, WI soon! The only option is AT&T up here 😭 | @649566 We'd love to have you back on #TeamMagenta, Kasha! DM us here so we can look into your local coverage. *BlakeT"
@TMobileHelp is there a network outage in Washington DC?  Band 12 is unusable and band 4 is barely working? | @649567 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
@TMobileHelp can I DM? Questions about iPhone X pre-order... | @420533 Yes you absolutely can! 🤝 Shoot me a DM ➡ https://t.co/m0OQWGlE4J 📲 let's talk about #iPhoneX 🤙 *SamoAljasim
"@115911 @115913 how come he only responds to good tweets? 2 days of trying to get an Apple Watch connected to digits it’s ridiculous | @272474 @115913 We want you to be able to enjoy your watch, Cory. We'll be meeting you back in DM ASAP. *DanKing"
"@115911 @TMobileHelp is the service down in Southern Pines, NC?!? It says I have bars but no signal? | @649568 Oh no! Let's look into this ASAP! Send me a DM! *WarrenCamp"
Ugh.. @115911 dropped my 2nd address line for my phone delivery... now the package is stuck in limbo w/ @115817 @TMobileHelp @UPSHelp | @649625 I want to help! I know you are so looking forward to that package! Send me a DM! https://t.co/EBkVSbXyIs *LauraBeasley
For the past 11 hours I have been attempting to get a hold of someone in T-Mobile with no luck @115911 @TMobileHelp since 3:40pm earlier today https://t.co/S538HHts5v | @138070 Oh no! We can help you out right here! Send us a DM: https://t.co/xKrpoFD6ya We got your back! *ColleenLicudine
@Tmobilehelp @20324  I am a long time Tmobile customer. I've upgraded to a new phone & trying to get my old device unlocked. Customer service keeps telling me that they're unable to get it unlocked. Please help. | @649695 Let's go to a DM to see why we can't unlock the device for you! #UnlockNinja https://t.co/YIQqqAAINS *EmilyC
@115911 i can’t use my phone without wifi even though i️t says i have full coverage and LTE fix this | @649696 Whoa! That's not cool! Send us a DM and let's get to the bottom of this for you! We're happy to assist! *BrookeK
@115911 i have the jump plan and want to hop to the Iphone X. How does it work. Is there a down payment? Whats the pricing? Can i jump? | @649697 Hey there! Send over a DM and let's take a look at your options! We are happy to help! *BrookeK
@115911 Activated my fiancé’s phone last week...activated mine today and the person activate my phone with her number! WTF! Now her number is on my phone. I called and again and the rep doesn’t know what she’s doing and she said she’ll call back...still waiting. Both no service! | @649698 Hi Jim! Let's get this situated once and for all. Send a DM our way so we can get this adjusted. #WeGotYourBack 🙌 *HeatherSaenz
@sprintcare https://t.co/zkmuoaso3P | @649753 Hi! We would like to assist and get a solution for this. In order for us to do it please send a DM and follow us. -AM.
"Is @115714 ever going to upgrade the towers in Phoenix and Scottsdale? Or they just going to say they are upgrading the towers for the next 10 years. Hard to stay loyal to a company when zero improvements have been made. If nothing is going to happen just be upfront about it ~B~ | @649754 visiting, https://t.co/FvvwW0ECfN. We hope all this information can be of help! -AC"
Is @115714 ever going to upgrade the towers in Phoenix and Scottsdale? Or they just going to say they are upgrading the towers for the next 10 years. Hard to stay loyal to a company when zero improvements have been made. If nothing is going to happen just be upfront about it ~B~ | @649754 this time it is possible that the strength of your signal indoors may improve. You can also learn more about what we are doing by 3/4 -AC
"Is @115714 ever going to upgrade the towers in Phoenix and Scottsdale? Or they just going to say they are upgrading the towers for the next 10 years. Hard to stay loyal to a company when zero improvements have been made. If nothing is going to happen just be upfront about it ~B~ | @649754 their ability to support indoor location. Throughout the next year we will be making major updates to your to your market, after 2/4 -AC"
Is @115714 ever going to upgrade the towers in Phoenix and Scottsdale? Or they just going to say they are upgrading the towers for the next 10 years. Hard to stay loyal to a company when zero improvements have been made. If nothing is going to happen just be upfront about it ~B~ | @649754 Hello Brett! I can understand that this is a frustrating experience. Sprint is continually working to expand cell sites and 1/4 -AC
"Thank you @115858 & @115714 for not making me wait until 12/8 for my #iPhoneX & shipping it early!  Glad I preordered!! | @649755 Glad to hear this! Enjoy it and if you have any feedback or questions, please, don’t hesitate to contact us. -FG"
"@sprintcare after all that sprint twitter, heres what good ole DD sent...a link to VirginMobile!! https://t.co/UKQS49CAlQ | @649756 Can you inform us on the issue you encountered when clicking on the link?-DD"
"@115714 talk to me about your international plan as I’m paying out the ass right now and I travel all the time | @553378 Thank you for reaching out to us with this matter, you can contact our international dept. at :888-226-7212, open 24/7. - JA"
"How is the @115714 website and app down at the same time...🙄 | @649757 Hey! Our App and Website should be properly working. If is not the case, please send us a DM so that we can further assist you. -JA."
"@115714 Verizon has this $20 line access fee on all their plans, sort of a hidden charge just for using their service. I find this abhorrent and want to know if you do this too or can I switch companies | @649758 Our most popular plan (Unlimited Freedom) does not incur any access fees but we do have a plan that has this fee. Most don't though. - DW"
"WTF @115714 let me view my damn bill! I just got the iPhone X, what else do you want?!?!? https://t.co/gTKye11YoG | @305326 This situation concerns us. Please feel free to send us a DM to further assist you. - VC"
"@sprintcare I have a question. I still have my charger from my note7 will the charger for the note7 work for my note8? | @400923 Yes it should, because both device has a USB type C charging port within the device. - JA"
"Part two of why #metoo is completely necessary. https://t.co/7SdaCK1Bhx | @650241 Hi there, is there anything we can assist you with? -JD"
Yooooo @TMobileHelp @115911 what's been going on with my service these past few weeks. I think you owe me a free month. 👀😡🙄 | @310003 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
@115911 been to several stores now and no LG V30s have been delivered at all.  Boo.  Very disappointing. | @650273 Hey Michelle! I hear you and I want you to get your hands on a new #V30 ASAP! DM us here so we can help out. *BlakeT
"I love when the same rep that opened the ticket DMs me, like what are we going to change less then 2 months later? @115913 #TMOBILESUCKS | @329300 I am still here to work for you, and I look forward to meeting you back in DM. *AlexGill"
Hey @115911 one of your customers is using my email for their acct. How do I stop it? | @650274 We always take your privacy seriously. DM us and let's further discuss this ASAP. *JamieK
@TMobileHelp @115911 I am getting multiple processing errors trying to submit for reimbursement! Help! | @650275 T-Force to the rescue! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz
"I don't know what it is, but I can't get @TMobileHelp signal out at Lake Nona UCF College of Medicine for the past week. No connection. | @205064 Oh no! Let's look into this ASAP DM me! :) https://t.co/86MicZnF9C *WarrenCamp"
@TMobileHelp I have some questions about switching to TMobile. :) | @650518 We have answers to help you transition to the Magenta side! Send me a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester
"@115911 Thanks for denying my BOGO rebate again... it's not enough I give you all my $$ to begin with. Trying to keep my 1K visa..Shady.... | @650519 Let's see what happened there, we'll be happy to help get the deal you signed up for. DM us, we're here for you. *JoanO"
"@115714 why the hell y'all so damn expensive | @651157 Good morning. Actually, if you check online at https://t.co/0qT1rLBLtN, our prices are lower than our competitors."
@115714 you need to work on getting a better signal for your customers. Let’s put some towers up. | @412223 Hey! What's going on? Are you having any issues? Do you need any assistance? Please let us know to assist. - EG
Today’s the day that I lose it & throw my phone across the room bc of @115714 having the most shit service. | @651163 We would not want that! Please DM in order for us to take a closer look and be able to resolve this issue! -Maria Q
"@sprintcare Is there anyone I can contact at Sprint to stop sending me account updates via email? I don't have a sprint account. | @650415 Hey there Yeshua, Let’s get this issue fixed ,Please send me a Dm so I can further assists you. -KJ"
"@115911 how can I download my bill statement?  Bill Summary on your website does work. | @125450 Hey there, Anthony! Send us a DM and let's see what we can do for you! *BrookeK"
"Fuck @115911 and their momma ..That is all..carry on | @556065 Ouch! What's got you feelin' that way, Buddy? DM us here so we can turn this around for ya. *BlakeT"
"I like how @115911 protects me from seeing my own info because of ""Privacy"" so I can't recover info??? #Fail #SwitchingToATT @ATT | @651325 Hey David, what's going on? Send us a DM with the details so we can assist! *KittyG"
"@115911 @115879 you guys need add more towers & servers I've lost out on 5 rides due to your networks lax bandwidth in SE Dallas. #Ridiculous | @651326 Hey Ryan, we definitely want to take a closer look at the areas concerning you. Send us a DM! *KittyG"
"@115911 I can't wait too leave u guys an I just joined tmobile on 10/18/2017 | @651327 Woah, why would you want to do that, Dakota? 💔 Send us a DM so we can make sure that the love is restored! *TarynS"
"@TMobileHelp I have a fully paid-off iPhone 7 plus that I purchased from T-Mobile. I called in to get it unlocked but I have not got that e-mail to unlock the iPhone. Please advise. Thank you. | @651766 Oh, no! Vergel, shoot us a DM so we can dive right in! *RileyRed"
"Please fix this @TMobileHelp https://t.co/c9YtZHzbUg | @134036 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
@115913 @115911 stole my $4.90 credit balance when I ported out my number. CSR says they cannot refund it :-( #thiefs | @651767 @115913 We want to review all possible options with you. Please DM us: https://t.co/cuEwtd2epS *DanKing
@115911 is the WORST customer service like who tells a customer there's nothing else to do to save a 13y/o customer 🙄 @115913 😒 | @651768 @115913 13 years is amazing. We absolutely don't want to see you go. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp why can I buy a „5 GB 150 day pass“ for 10 USD, and a „1 GB 7 day pass“ also for the same price in my t-mobile account for my mobile SIM. same price for different passes? do they autorenew with the need to cancel if I want them only once? | @640554 Hey there! Let's go over the differences between those passes. :) DM me and we'll dig into it together: https://t.co/HuQi0EoCEV. *JasonBurr"
@115913 @TMobileHelp I want to return the iphones Xs because they are not unlocked and I cannot use them oversea. Its a different iphone from sprint and verizon. | @362519 @115913 We'd love to check our your order and help. We'll be replying back to your DM's ASAP. *DanKing
"Took 6 min to spd test, screen shot & load map 2 show & complain how crappy @115911 @115913 svc is n a major city. #fail #tmobilesucks https://t.co/02yTv5thO0 | @277125 @115913 We're all about making sure you're getting the best, Tyler. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
My life is ready for this phone. https://t.co/KGlFGFUWu8 | @651770 We've got one ready for ya! DM us here so we can discuss your upgrade options with you. *BlakeT
"@115911 y’all are the worse phone company! I see why you last in customer service | @651771 Whoa, what's going on Wilfred? Send us a DM with the details, we hate that you're feeling this way! *KittyG"
"I love that in my office in Bellevue, just a mile from @115911 HQ, I get poor reception, but in the middle of the Puget Sound, by Canada, Im golden 🤔 https://t.co/Y4z3RvPDkG | @484219 Hey David! Next time you're in the office drop us a DM and we can check out what's going on with your reception! *KittyG"
"Still disappointed in #TMobile. Emailed the store manager about my terrible 1st experience & no response. It’s been 5 days!! @115913 | @602562 @115913 We've got your back, Anthony. Please DM us so we can turn this around for you: https://t.co/cuEwtd2epS *DanKing"
"Last night!!! I called @115911 and I spent that time passing through 8 agents and only the last one could fix my issue!!! Really disappointed AGAIN @115913 @115911... https://t.co/O3AdBUNaR6 | @651772 @115913 We want to ensure all is good to go with you, Rudel. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Hi @115911, I just received a spam email claiming to be from you. Is this really one of yours? https://t.co/erpVdS47B4 | @310464 Pause, Adam! We'd like to take a closer look at this. DM us so we can get you some answers. *WhitneyJ"
@115911 Still waiting on you guys to fix my bill after 5 months for a phone that's not on my account and that was turned in. | @651774 That's quite a while and we want to make sure we've reviewed thoroughly to assist with those charges. DM us so we can review. *KeithM
"@TMobileHelp I would like to set up a payment arrangement for my plan. | @135975 Hey Gus, we can help out with your payment arrangement! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@TMobileHelp, I just got an email from a ""https://t.co/6ZJYrGl6tg"" address about a discount program. The unsubscribe link goes to https://t.co/nS6KmeY4Jp. You might want to alert people of the spam/phishing attempt. | @396723 Hey Steve, we want to hear more about this! Can you please DM me, by following this link: https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115913 I wanted to first tell you that we've been with T-Mo for almost 12yrs. 2nd I would like to express how unhappy I am with outsourced customer service. Service has gone down tremendously since the beginning | @651775 @115913 We're all about making sure you have a great experience, Rob. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp I'm in the market for a new phone and in targeting the Xperia XZ1/XZ1 Compact. My question is are either of these phones certified to work with T-Mobile VoLTE? | @651776 Nice choice of phones, DJ! You can check the compatibility of different phones here: https://t.co/n56m1XA6IV . :) *KyleSaragosa"
@TMobileHelp last year I have purchased 2 Galaxy 7 mobiles and added 2 lines so device cost will be reimbursed but it's been an year and still fighting with TMobile customer service and no positive response. | @651777 Lets get this resolved once and for all! DM me. :) https://t.co/bwHAQCkoRc *DuncanWorks
"Why do yall make my life miserable @115911 | @651778 That's never the goal, Reese! How can we make it #MagentAmazing? DM us, let's chat about how we can turn this around! *WhitneyJ"
"@115911 is the app down? | @651781 Should be good! Check if there is an update, then try powering down your phone & back on. Send us a DM if you're still having issues *ErikS"
"@TMobileHelp @115911 #TMobileTuesdays The best freebie is always the digital movie rental! Keep em coming please 😀😀😀 | @651782 I agree! Nothing like kicking back to a good movie! Stay tuned, you never know what we have up our sleeve :-)! *JenniferRogers"
@TMobileHelp Question about JOD return. | @472992 I'd love to hear out today Adam! :) DM me! https://t.co/86MicZnF9C *WarrenCamp
"Having a @132995 phone on @115911 network, feels like taking a Yugo to Autobahn https://t.co/SyT4Rrkd3f | @651784 We want you to have the best experience on the Magenta side with the device you enjoy. Send us a DM with more about your experience. *KeithM"
@TMobileHelp there's an error in my bill credits for @115911 One plan. Please help! | @228354 Let's get to the bottom and fix that! Send me a DM so your #MagentaNinja can help! https://t.co/yZ5k0mtFsX *SonjaKett
@122986 @TMobileHelp if this is true -- https://t.co/TSmapbXpDv -- shit's broke. Nothing like buying a phone directly and still getting screwed by shitty lazy carrier practices. | @168269 We'd be happy to shed some light on software updates. Shoot us a DM! https://t.co/RpP6DJRBrH *MarvaBiggar
@TMobileHelp hello! I have a Pixel 2. Can I use Wi-Fi calling? | @651786 That's a great question Diego! Can I have you send me a DM? https://t.co/rYd2PDuSPi *RobFahl
"why is the @122986 #Pixel2 only available for @115725? makes 0 sense to me that @122986 wants to limit itself to this 1 network. @115913 help this (current @115911) iPhone having, customer who wants the #Pixel2 on the network. Need that #Pixel2 now! | @186991 @115913 Hey there, Tony. While we don't carry the Pixel, you can totally purchase it unlocked and bring it to our network. *DanKing"
"@115913 your team has lied,  lied and lied,  can we please get an engineer to go out and look into this? It's going on two years https://t.co/m2IH30b2cN | @651789 @115913 We're all about making sure you're getting the best, James. Please DM us the address there so we can help: https://t.co/cuEwtd2epS *DanKing"
"Hey @TMobileHelp I️ gotta return my iPhone 7 Plus but there was an issue when I️ tried to return it in store....what should I do? | @281569 SheGot_the steps you need to complete that return! DM me, I've got you #covered https://t.co/n6tQTx28XN *OliviaStewart"
@115911 - sent you a DM.  Need assistance. | @651790 We got your DM and will be replying shortly. Meet you there! :) *MattHargleroad
".@117543 Speeds pretty regularly like this at Capitol/Hwy 87 in San Jose, CA https://t.co/EXRzUWT4P2 | @299180 @117543 Hey there, Nate. We're here for you and want to ensure you're getting the best. Please DM us so we can help out. *DanKing"
"@115911  @115913  Just switched to you. Having problem. Local store wont help. Please direct message me. | @651791 @115913 Help is here, Donna. Please DM us what's going on so we can turn this around: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp  @115911 why doesn’t the Tmobile network work properly in NYC Downtown? Shouldn’t tmo signal penetrate buildings better?? | @304547 I'd be more than happy to check into that for you! DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin
@115911 @TMobileHelp whats the point of having customer rep if they can't help? If they don't have no clue of whats going on? | @651793 The anticipation is real! Meet us in DM for clarity on shipping :) https://t.co/AsNixOq0xa *SekiaSmith
"@115911  can you please fix signals at 1330 amerigroup way Virginia beach virginia 23464. I miss lot of calls. | @651796 Yikes! That's not not cool! I see you've already DMed us, I'll be with you momentarily to get to a resolution with you! :-) *RachelMartin"
@TMobileHelp why are you guys holding back in the pixel 2 update? Other carriers are getting it. | @651798 Software updates are always a pleasant surprise! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith
"@115913 I'm having a problem with your rude, outsourced customer service representatives, Sir. | @651800 @115913 It's important to us that you have a great experience no matter how you reach out for help. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@117543 Any of the new ""Advanced"" coming to a tower near me? https://t.co/rHBgkoRwN2 | @605151 @117543 We'd love to chat coverage with you, Bill. Please send a DM our way so we can get started. *DanKing"
@TMobileHelp Your online bill pay isn't working! Any clues? I am using Firefox! | @651801 I'm sure we have some clues for you! Send me over a DM. https://t.co/eNOMRUc3s7 *Shannon Pelletier
"@115913 saw binge on 4 hotspot still on TMUS website, 1 store didn't Know about it, 800 said it was available, Twitter said it wasn't, Corp store tried to setup got help, got wrong soc/code (great associate in store), hour later no service. Walked out Nothing could Be done. | @346690 @115913 We want to make sure all is well, Andy. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp @115911 Waiting like... https://t.co/4rum7xVsBp | @346293 I've spotted your message. I'll meet you there momentarily. *AshleeCooper
"@115911 help!  T-Mobile for 15 years!  keep getting notifications that my bill is passed due today when it is due on November 20th ! | @651803 Hmmm, let's check that out, Denise. DM us, we want to make sure everything's ok. *JoanO"
"@115911 I want to know what day of the month my data usage resets back to zero. Please help. Thx. | @651780 That's super important so I want to assist, Gerald! DM us so we can take a look! *WhitneyJ"
@115911 18yrs dedicated customer being scammed #samsungnote8 rebate since voicestream | @651807 Let's get you some answers! DM us so we can take a look at this for you. *WhitneyJ
"@115911 note 8 rebate runaround call customer service  today u will find out complete Bull shit #Note8 #samsungnote8 | @651807 We'd be happy to help take a look at that, DM us. *JoanO"
"@TMobileHelp this s7 need to be sent back had it for bout a week almost to it turns off, I have to charge it up like 3 -4 times a day ... | @117687 Hey there! I'd be happy to help you with that, I'll meet you back in DM! *Shannon Pelletier"
"@115911 need some help thinking if ordering the iPhone x but keep getting errors on the page | @651809 We're here for you, Branden. DM us, we'll help you get that order started. *JoanO"
"@TMobileHelp I cannot turn off my iPhone 7+ , the touch on the screen doesn’t work , I cannot slide power off | @651811 Hey Leah. I am so sorry you are having issues with your iPhone 7+. Send us a Direct Message so that we can better assist you."
"Really @115911 why you throttle me? https://t.co/fKWl5O5ia7 | @651812 Not at all, Chris! Shoot us a DM and we'll check this out for you! *WhitneyJ"
@TMobileHelp - Need some account help please. | @651841 Hi there.  T-Force is absolutely here to help in any way we can.  Send us a quick DM and we will get started. *JonSimmons
"@sprintcare Hello, my HTC U11 is unresponsive (frozen) and won't turn off even if I hold the power button for about a minute? What steps should I take? | @651842 Wow, that’s terrible. Let’s get it fixed. How long has this been happening to you? Shoot us a DM, so that we can further assist you. - MJ"
"I'm so sick of your shit @115714 | @651843 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
@115714 when will you fix my Internet. I'm so pissed https://t.co/ryoLTUDsBP | @483476 Let us figure it out! Please send us a Direct Message with your nearest cross street and ZIP code. Thank you. -DS
"@115714 when did ""Unlimited"" become ""Limited"" ? https://t.co/Zfeu8dw2zN | @651845 However, you would still experience Unlimited services. -DS"
"@115714 when did ""Unlimited"" become ""Limited"" ? https://t.co/Zfeu8dw2zN | @651845 Glad to hear from you. Data de-prioritization applies during times of congestion when u use more than 23GB of data in the bill cycle. -DS"
"I vow to save you all, from the shit network that is @115714 LTE. The numbers can’t lie! https://t.co/0vnFrpZxzm | @136459 Hi there could you please send us a Direct Message, so that we can further assist you. -MJ"
"my shit was doing that yesterday 🙄 https://t.co/1bRQf0hytG | @651846 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"A yo @115714 y'all service been real 🚮🚮 today. Been roaming for 5hrs 🖕🏽🖕🏽🖕🏽 | @651847 Allow us to look into this for you. Please send us a Direct Message, so that we can further assist you. -MJ"
"Irritated! This back and forth is annoying! If you can’t provide a service then don’t offer it! #iphone #sprint #CustomerService https://t.co/gkOdGjDLQo | @651848 Online orders can't be taken out of store stock, they are shipped from the warehouse."
@sprintcare I have a Magic Box (and Airrave) since we live in a home between towers. Sometimes it seems like there's a huge delay in receiving text (SMS/RCS)/MMS messages. Is that normal with the signal boosterd? | @228757 Is this the first time this happening? Is it affecting  your device alone? Also are you getting any error message? -MC
"@115714 Say what you mean, mean what you say, but quit lying to your loyal customers. Every time its something different. | @561655 I understand your frustration. What seems to be the issue you're having? -TT"
"Hey @sprintcare how many times do I have to call to have something removed from my bill every month? Today will be the 8th time that I've called and the 8th credit I will get. It's getting to a point I can't handle being a customer anymore. Time to find a new provider. You suck! | @651849 Wow Cari Andrew, I get what you’re saying and I agree that something isn’t right. Can you send me a DM. -KJ"
"@sprintcare Uhh, I think someone may have accidentally put a hyperlink to a test page on your production website. When I click ""Detailed Usage"" I'm directed to https://t.co/s9mDGBRHy3. https://t.co/0rilk1eONP | @651850 Please send us a Direct Message, so that we can further assist you. -NE"
Dear @115714 it's been a week I'm still waiting on my call back 😑 | @651851 Thank you for mentioning us. Would you please send us a DM? Thank you! Ange L
Hey @115714. You really need to improve LTE coverage and speed in North Ft Worth (76131 & 76179)! Please! 1x or 3G in a major city? #YouCanDoBetter | @651852 This concerns us. How long have you been having this issue? Shot me a DM. -KA
"#Sprint worst service ever, tried to activate a phone for 3 days and they 25 calls later and over 10 hours amd terrible service still no luck. I guess im going back to verizon. never again, not even for free service will I go back.!!!! | @651853 Good day, what devices are you trying to have activated? - FS"
"#Sprint.. I can't call out., I can't get calls! What's going on?!!😡 | @651855 Please send us a Direct Message, so that we can further assist you. -NE"
Ok @sprintcare what y’all got going on today? Calls are failing incoming and outgoing 🤦🏽‍♀️ | @651856 Ouch! How long have this been happening? Send us a DM with the nearest cross streets and ZIP code so we can check on the coverage. -HS
"Sprint service is dog shit @115714 @sprintcare | @140967 Hey, what seems to be the issue with your service? -AS"
"@sprintcare Help! I can text everyone in my contacts except my husband.  Keep getting ""Can't send message with Sprint, error 107"" | @651857 Please send us a Direct Message, so that we can further assist you. -AV"
@115714 - can you guys help me out with a order issue? I'm stuck in phone support purgatory | @651858 Thanks for your chat today. What seems to be the issue with the order? -NS
"@sprintcare so is Sprint spark  still coming to Amarillo? 3 years ago I was told it's only 6 months away. | @651859 Hi! Great question. There's no defined time frame on our end yet. However, u can keep an eye out for updates on https://t.co/DFew7UlnrP. -NL"
@sprintcare I’m having the worst customer service experience ever right now. A mistake was made on your end and no one is helping us | @651860 This concerns us. Customer service is one of our main priorities. Please DM us to get this resolved! -Maria Q
@115714 your customer service has been quite bad. DM me please | @651861 Good morning.  Please send us a DM explaining the nature of your concern.  thank you. -Felicia R
"@115714 well it must be a good sign, it’s gone from #pendingShipment to just #pending when I check my order status! At 3:42 am, it said estimated delivery at 11/30, now there is no date! 💛💛💛 the excitement is building @115714 💛💛💛 #iPhoneXFever 💛📱 | @486714 Excited to get your new iPhone! Track of your order by using the following link, https://t.co/hqOnhxrGCa. Thanks for choosing Sprint. -SJ"
@115714 - are taking away Amazon Prime from sprint customers? My membership gets billed thru sprint. But the Amazon site says its expiring 11-17-17 | @651863 Can you please send us a DM with the details so we can get down to the bottom of this? -ES
@sprintcare you guys are the worse cell phone company ever. Charging extra fees for upsale offer from rep. | @651864 Good morning.  Your post concerns us.  Was a service added to your account that you did not request? -Felicia R
I spoke to two other @115714 reps and they couldn't even fix the issue and when I asked for a corporate number they gave me the run around. This is crazy @115714 | @651865 Thanks for your chat today. Can you please elaborate a bit more on this for us to further assist you. -NS
"@sprintcare why am I getting this message when I have full bar LTE... https://t.co/87Ge2yI1mk | @651867 Wow! This is concerning. Please send us a Direct Message, so that we can further assist you. We are here to help. -SJ"
"fuck them . https://t.co/QjvXtKYvh3 | @651869 Hi there, what seems to be the issue today? Please send us a DM, so we will be able to further assist you. - RM"
"@115714 trying to spend money at your store in Fairfax and getting no help #rubbish | @651870 Hey there Ryan, What's going on? Is there anything I can help you with. -KJ"
"@115714 can I have someone contact me please regarding Case Number: 69832352 as a customer of 8 years, I think I deserve better than to be lied to by your reps. | @651871 Oh no! We don't want you feeling this way. We are here working for you. Please send us a direct message -CO"
"@sprintcare  trying to update to iOS 11.  Deleted apps, txt messages..still get this every time...  any ideas? https://t.co/DcKiprNRH1 | @651872 Hey there! What type of IPhone do you have? -SJ"
"@sprintcare your service sucks! My calls are always dropping🙄.  @ATT what deal y’all have for me??👀 | @247163 We definitely want to make sure your services are working 100%! Please send us a Direct Message, so that we can further assist you. -TT"
@sprintcare sme1 was to call me bck a cple days aftr thy spoke w/me-nvr did. I clld cstmr serv as I cont to hve prbs w/S7 nthg thy can do. I've been w/Sprint 15 yrs. This is BS. @115725 need 3/4 lines unlmtd evrthng w/LG phns-best $$$?? | @597966 Hey! We hate that you're experiencing issues. Can you tell us what's going on with your s7? We'd like to help. -CD
No way my @115714 network today really sucks ! @116447  que pasa ? | @651875 We're here to help. Please DM your location. Team @88101
@sprintcare Trying to shut off my deceased dad’s phone.Your “care” rep is rude and unable to answer any questions. Need help please! | @164364 I am reviewing your account and I will contact you shortly.
"@sprintcare Trying to shut off my deceased dad’s phone.Your “care” rep is rude and unable to answer any questions. Need help please! | @164364 Please accept my condolences.  We have your contact number, is now a good time to contact you?"
@115714 I am so happy that I went into a lease agreement and completed my obligations and now you want to double charge me for a phone charg | @651876 Please send us a DM so we can assist you.
"@116447 I don’t know if anyone reads this? However, I have not received the referral credits I am entitled to. Also, I am due another credit.cancelling my service if this is not resolved. 9 lines. | @651877 Team @116447 would be happy to reach out to assist you.  Please DM your contact info so we can get started"
this is unacceptable. @115913 anything you can do to help her switch? https://t.co/W0SIRtVD01 | @651878 Please provide me with the store location so that I can escalate the issue. -FR
"@sprintcare Your service fucking sucks!! | @651879 We certainly want to get you the service you deserve! Let’s take a look together, Please send us a Direct Message. -TT"
"@sprintcare When I receive a long text msg, it gets cut off with a ""View All"" button. When I click ""View All"", it takes me to a blank screen. I then have to ask sender to resend the missing part of the msg. Why is this happening? | @651880 Are you using the default text app?  Has an update been performed on the device.  Which device are you using? -Felicia R"
"@sprintcare When I receive a long text msg, it gets cut off with a ""View All"" button. When I click ""View All"", it takes me to a blank screen. I then have to ask sender to resend the missing part of the msg. Why is this happening? | @651880 Good morning and thank you for your inquiry.  Several factors could be causing the issue. -Felicia R"
"@115714 Been trying to pay my bill for 30 minutes now but your site is shit. If you don't want my money,fine by me. Fire your web designer | @571628 We're sorry that you're faced with this inconvenience. Were you able to pay your bill? If not, send us a DM for further assistance. -HS"
"@sprintcare I currently have no phone service in Cleveland, Ohio | @341414 Please send me the exact address in a DM to take a look into the area. - BB"
"In all of my days, I’ve never seen a bigger lie. @115714 https://t.co/HozLNGePJM | @651882 Seems likw you're having some network issues. Please send us a DM and follow us so we can help. -JT"
Finally 4G LTE is back!!! @115714 | @651883 That's good to hear :). Do enjoy your service and have a good day. -AS
"Been Sprint customer for 6 years. Call to switch to a cheaper plan. Their response: ok, but you also have to pay an additional  $25 a month fee and sign a 2 yr contract. #sprint | @651884 This is concerning to us! PM us to get this resolved for you! -Maria Q"
Waiting for my iPhone X to ship like... @115714 @sprintcare https://t.co/CxUcIVX2Hx | @485404 That order is in our system & will be getting ur device ASAP! The shipping expectation on https://t.co/RDgqxv7W9w is ur best resource.:) -NL
More message send fails from @115714. Can I just have some fucking LTE coverage that is better than the “3G LTE” that I receive? | @136459 We're sorry that you're faced with this inconvenience. What are the nearest cross streets and ZIP code for your area? Send us a DM. -HS
"@115714 what is going on in eastern NC???? Service is terrible today! | @651885 Hey, I saw your post are you having issues with your service? How long have you been experiencing this issue? DM me letting me know. -IB"
"If my issue with @115714 doesn't get fixed by the end of the day I'm going to @115725... | @549009 Ouch! What seems to be upsetting you today Raul? We'll like to assist, send us a DM so we can do so. Sprint cares. -HS"
"@115714  um why do I not have any service? I'm on my wifi but I can't make any phone calls | @522303 Hey there, I saw your post about you having issues with your service. Shoot me a M so that I can look into this. -IB"
@115714 There is no need for any more excuses a new phone is out which means no more complaining about an old raggedy phone. Monthly payments sounds like a great option. I am very excited to be getting a new phone. #pbmfwkn1 https://t.co/GoE9VGvnxR | @651886 Awesome! We are equally excited for you Keymaria. Make sure to always let us know if you need anything. This phone is amazing! AL
"@115714 @sprintcare are you ever going to release the latest essential phone update? | @651887 I understand your concerns. You can always check for updates on your device. If no prompts, the device software is up to date. -KA"
"@115714 @sprintcare are you ever going to release the latest essential phone update? | @651887 Hey Matthew, how are you today? The software update is not released by carrier but by the manufacturer of the device. -KA"
"@115714 your trash🤦🏽‍♂️ | @651888 Hello! Do you need our assistance? If so, please send us a Direct Message, so that we can further assist you. --OC"
"@sprintcare sent a message.  Having  missed texts.  Any help appreciated | @651889 Hey there Andy, thanks for reaching out to us, Can you provide me with your cross street and ZIP code so I can take a look at your area? -KJ"
"@115714 hey bighead, as i try to scroll through my tl &realize i can't watch any videos i want to because they're just not going to load. I can't help but to get fed up and wonder why i pay you guys so much money.  TO NEVER HAVE SERVICE 😒😣 you guys are really killing me. 😒 | @651890 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. - KP"
"@115714 hi, I️ switched to a diff carrier. I️ was on a month to month extended lease, where and when will I️ get info of returning device | @404797 Where or how did you return the phone?"
@115714 why is it in having extreme data connection issues... Constantly... | @652161 Hey there! Let's work on this together. Send us your call back number and a suitable time to call. -Resolution Sup JJ
"My #opensignal TRUE Speed Test on #Sprint 4G Sprint is so slow | @312460 Hi! Are you only experiencing slow data issues? Please DM us, so we can check your surroundings. -LR. https://t.co/rMApsVqrfy"
@115911 Is by far the worst company I have ever dealt with #horrible #pissedoff | @652781 What happened Shanti? Send us a DM so that we can work on turning this around. *KaeW
"Fucking same https://t.co/GedW9nuRW4 | @652782 Hey there, Ari! Send over a DM and let's get you all taken care of! We are here to help! *BrookeK"
@TMobileHelp  #MagentaMelissa are you out there?  I need some help again. | @157343 I'd love to assist you with my #MagentaMagic! :D Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@115911 we’re waiting for our answers https://t.co/3VVJ8XCT1j | @570185 We definitely want to make sure we get to the bottom of this for you! Please send us a DM and we can get started! *BrookeK
"@115911 When will you fix the bug in your website? You can't see your usage in the webpage as it errors out! Already a month with this bug! https://t.co/6ffCkx8Oke | @652788 Uh oh, Pako! Please send us a DM and allow us to further assist you! We are here to help! *BrookeK"
@TMobileHelp how can we find out if we can use our T-Mobile phone overseas & have the right network? | @344849 Great question! 👍 We want you to stay #MagentaWorldwide 🌎 DM me ➡ https://t.co/m0OQWGlE4J 😎💪 *SamoAljasim
"@115913 Miss my T Mobile account.  Was a customer for over 12 years.  Great service. | @652981 @115913 It's never too late to come back home, Linda. DM us anytime to chat reunion options: https://t.co/cuEwtd2epS *DanKing"
"Just had the worst experience with @TMobileHelp @115911  customer service. Over an hour on the phone and nothing is resolved. @115913 | @652982 @115913 We want to turn this around for you, Stephanie. Please DM us what's going on. We're here for you: https://t.co/cuEwtd2epS *DanKing"
@115913 I admit that I make a big mistake buying my #note8 directly from @117159 I should got it from @115911 instead. Really bad experience with a defective unit and their customer service. Heading to 15 days without a phone -.- | @652983 @115913 It's important to us that you have a working phone. DM us anytime so we can look into any potential options https://t.co/cuEwtd2epS *DanKing
@TMobileHelp I'm having a rough time with support changing my number to a rate center in my city.  Can you please help? | @652984 Hey there!  Thanks for coming over to T-Force today.  Meet me back in DM so we can discuss your concerns on today :) *KimWilliams
"lol...My @115911 LTE speed is half the rate of 802.11b, yes b. | @652985 We're happy to address your concerns. DM us, J.T. *GiselleM"
. @TMobileHelp dat is brutaal: nieuw abonnement afgesloten krijg ik 'n brief van @652987 dat ik 'n abonnement voor verzekering afgesloten zou hebben. Graag 'n reactie! https://t.co/3Q3qUdlpkH | @652986 Hello! You've reached T-Mobile US. You can try our amazing partners at @2399! :) *SamoAljasim
Trying to cop a iPhone X but y'all don't have any in stock near me 🤧 @115911 @TMobileHelp | @652988 Let's get you an #iPhoneX 📶😎 DM me ➡ https://t.co/m0OQWGlE4J 📲 *SamoAljasim
"@TMobileHelp The agent argued with me stating nothing has been charged, my last payment which it didn't go through. These companies are a mess! | @446494 This is extremely concerning! Please send me a DM https://t.co/9IUH5Nit1g and I will check into this for you. Thanks. *AmberSellers"
"Spent 4 hours at Lincoln Road Store trying to convert business account to personal account. Great rep Crystal Mata. Ridiculous activation system- never got anywhere and after being with T-Mobile for 20 years, no one could activate? @115913 @115911 | @652989 @115913 20 years is incredible, Stewart. Please DM us so we can find out what happened: https://t.co/cuEwtd2epS *DanKing"
"In the parking lot of the main @115911 store in 16509 using an iPhone X #tmobile https://t.co/fsSBWwh43r | @652992 Hmmm...let's take a look at this with you, Bobby. We definitely want you getting those speeds back up. DM us and we'll chat *ErikS"
"Yep. I was correct. More of the run around and no help. Thanks @115911 @TMobileHelp @115913 https://t.co/CvH2jznvkI | @652993 @115913 I'm am still here to help, and I want to make sure that you have your services. I'll meet you back in DM so we keep working. *AlexGill"
"@TMobileHelp Heard you were carrying @218362 Secure systems. Is this available from T-Mobile Puerto Rico as well, or is it just Stateside? Thanks! | @652994 Hey there Raul I see your interested the the Nest so currently they are not eligible in Puerto Rico. if you had a... https://t.co/k6IX5i9D8h"
@TMobileHelp have a question.  Can someone help? | @340271 Hey there David! Can you please send me a DM so we can help you out today? :) *VickyHernandez
@115911 I need 2 new phones😒 | @652995 We can help with that :) Send us a DM and we'll go over your options with you *ErikS
@115911 How hard would it be to switch to you guys from Sprint? | @652996 Not hard at all C.J. Send us a DM and we'll give you the details. *KaeW
"Hey @115911 its day 36 Where is my $850 refund ?
@115911 & @117157 https://t.co/2tcRsqq1ap | @128154 Let’s find out! DM me here https://t.co/xTjNVF3Ex4 and we will be with you. *KirstenHartford"
"@115911 @115913 another day another frustrating disappointing thread with the #uncaringcarrier | @200200 @115913 I’m here to help turn this around, I’ll meet you in DM so we can continue working https://t.co/Et1Fu7xZtb *BarbPelotte"
@115911 when can we expect November Security Patch OTA for Pixel 2 XL? | @530124 Hey!  Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter
"So hyped for today I’m switching to @115911 today boys!💯 | @519886 That’s mad lit, my guy! Reach out if you have any questions! https://t.co/B8FcpdOqwN *JoshMonty"
2nd time this happened-my FR app shows rewards and @910 pump doesn't agree. No use of @115911 Tuesdays with this disconnect @TMobileHelp https://t.co/4hiy1gh6fP | @652999 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
"So @115911 server is apparently STILL having a problem. I think it's just a worthless system, just like the cell service. #horrible | @421549 We definitely want everything running smoothly; A DM would help us see the specific issue for ourselves. https://t.co/rIZzKwKb2m *KurtMartin"
@TMobileHelp hello i need someone to direct message me to place a order | @653001 My name is Rose! I'd love to help you out! Check you DM! :) https://t.co/LNUbmWfmEy *RoseAdams
"@115913 I seriously hope this is a glitch. I didn’t even touch my phone and noticed this after landing in Germany!!! https://t.co/YrXXZG0lAz | @653002 @115913 Thanks for reaching out, Joe. Please send a DM our way so we can check out your plan and help: https://t.co/cuEwtd2epS *DanKing"
"@115913 I have been with Verizon for over 20 years and want to switch to T Mobile to buy the X but saw this.   Can you ease my concerns about this....I really want to switch.    https://t.co/FoiVuy9mV8   Thx | @653003 @115913 While the iPhone X will not work on the 600 MHz frequency, it still works amazing on our network. DM us anytime for help. *DanKing"
"@TMobileHelp Did two $300 trade in promo for iPhone 8. Was trying ship old devices but found ""Original estimated value"" shows $109 & $81 | @653004 I'd love to go over this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
"How the fuck do I use 1.2 GB of data in 5 days, when I'm always connected to WiFi, and Spotify streaming is unlimited with @115911?! https://t.co/GiVY0v49EG | @653005 I'm all about clarity, Jacob, so I want to get you some answers. DM us and we'll take a look for you! *WhitneyJ"
Can some one from @TMobileHelp  help me with some questions about my cell phone bill? | @368400 We sure can help out with your bill :) Send me a DM here: https://t.co/J6BRlk7L5s. *LaurenWalker
"@TMobileHelp @115911 I have now spoken with several people, and my new iPhone X is still not activated. | @653006 Hey there, Everett! I can't see why this would be difficult; send me a DM and get some experience on your side! ... https://t.co/7k6WMmcRqB"
"Hey @115911 not bad for Roanoke VA. #Nexus6 https://t.co/9mRQLUZuQX | @533981 Woohoo, we're loving it Scott! Thanks for sharing! :D *AbigailRoach"
@115911  @TMobileHelp never had such a horrible experience in the 4+ years I’ve been a customer time to change providers | @314233 We absolutely don't want to see you go. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp @115913 What’s with your tech support today? Very rude and unprofessional! Calls go through and then rep just talks in background. Very disappointing!!! | @653007 @115913 We strive for world class customer service. Please send a DM our way so we can turn this around: https://t.co/cuEwtd2epS *DanKing
"I could real life slap the shit out T-Mobile and all the workers @115911 | @653008 Violence is never the answer, Nae. Shoot us a DM so we can get you back to the #MagentaLove! *WhitneyJ"
"@TMobileHelp I haven't been able to access anything under phone  devices on your your page in weeks.  No from phone or iPad. This is what I get and it won't stop. https://t.co/Yix6C0Ghmi | @653009 That must be annoying! Let's fix this, send us a DM! :D https://t.co/vv9JsrbUOZ *AbigailRoach"
@115911 @TMobileHelp @115913 these people in your call center for customer service are SCAM ARTISTS!! #theives | @314233 @115913 We want to turn this opinion around and make sure all is well. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp @115911 your about to loose a loyal customer | @653010 Oh no! Let's figure out what's going on and turn this around! Send me a DM  https://t.co/so3NREySxr to get started. *ChrisScott
"@TMobileHelp I need to speak to someone who can actually help me, please. I've spent hours of time I don't have trying to resolve problems. I can't spend 24 hours without my phone number. | @653011 Joseph, I have my magenta cape today and I want to save your day! Send me a DM https://t.co/9IUH5Nit1g to get started! TY *AmberSellers"
"Ordered some accessories from @115911 returned them in same package. @115911 received package @ warehouse but missing camera.  Someone is stealing just check cameras. On call for a hour that’s with a manager not in US. #mytimeisnotvaluable.#badexperience.#badcustomerservice | @653012 I agree, LaToya, time is super valuable so I want to make sure we get you some answers. DM us so we can look in to this for you. *WhitneyJ"
Been having issues with my T-Mobile billing for many months.  Nobody can fix the problem.  Frustration has reached the boiling point. @115911 @TMobileHelp  @115913 | @224111 @115913 We've got your back and want all to be correct with your bill. Please DM us so we can straighten this out: https://t.co/cuEwtd2epS *DanKing
"My husband is losing business today because of @115911 @115913 . We have 8 children. #worstserviceever #tmobile https://t.co/lNMz4gnVaN | @652993 @115913 We're here for you, Cynthia. Please send a DM and tell me more about what's going on so we can help https://t.co/PUCbqyZK4U *RachaelTansey"
"hey, @115911 @115913 $100 for a 30min phone call to Spain on T-mobile ONE just cause you routed it through wifi? not cool. | @653013 @115913 We want to make sure your account is set up for your needs. DM us and we'll chat options: https://t.co/cuEwtd2epS *DanKing"
@115911 @TMobileHelp @115913 you guys are theives! U took my hard earned money and I made a payment didn’t apply the payment n now can’t get it refund I’m going to go as high as I can cuz u stole from me! | @314233 @115913 Oh my! That’s not the experience we what you to have when making a payment. DM me for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp Hi, my parents from India are here for 6 months, and I want to sign them up for One 55+ plan. Do they need a social security number to get service only and if they don't need new phones? Thanks. | @653016 Looking out for Mom and Dad! <3 They would need a social to activate that plan. DM me with me more questions! :) *AbigailRoach"
"@115913 just stuck on @115725. I liked your service, more for my money #Stuck | @653017 @115913 We want to make sure you're able to go with the service you prefer. DM us so we can lend a hand. https://t.co/plE6XCdHhz *CharlesOpacki"
@115911 @115913 #faketues #uncaringcarrier #nonegcommentsallowed | @200200 @115913 We're still here to make sure your voice is heard. I've sent a DM and will meet you back there. *CharlesOpacki
@TMobileHelp Changed my #... It hasn't been given to anyone yet (the old # that is)... can I possibly change my # BACK to the old one for an hr or 2? I NEED a verification code that's being sent to that # | @653018 Send me a DM and we can chat about your options! :) https://t.co/Mc0PtWxV6a *JoslynLajoie
"@115714 Why is your site ALWAYS down? Why????? | @653081 Wow, what's going on? We want to help you. Send us a DM, so that we can further assist you. - MJ"
@sprintcare I have not had data on my phone at my house for 3 days now. Prior service was 4GLTE. Zip code 47012. | @653082 ETR has been updated as 11/10/2017  but is subject to change. Thank you for your patience -LG
@sprintcare I have not had data on my phone at my house for 3 days now. Prior service was 4GLTE. Zip code 47012. | @653082 @653082 - There is a network outage in your area.  Our network teams have identified the issue & working to have it resolved 1/2 -LG
"@sprintcare I’m trying to figure out if I’m able to upgrade to the X... is there a # I️ am supposed to call? | @653083 Hi! Checking ur eligibility is easy & can b done via our self-service https://t.co/jkR2vpxK4N. For further assistance, shoot us a msg.:) -NL"
@sprintcare anyone there that can assist me with an issue? | @542927 Questions? You’ve come to the right place. How can I be of assistance today? -SA
"That's how y'all feel @115714 😡no service | @653084 Hey! Please send us a Direct Message, so that we can further assist you. - KP"
My #opensignal TRUE Speed Test on #Sprint 4G are really kidding me @115714 | @639538 Thanks for responding. Are you currently having issues with the service in your area? We're here to help. -SJ
@sprintcare Im really disappointed in the service I've received today trying to upgrade a line I am on the verge of dropping sprint after 10 years and going to @115911 | @653088 Oh no! We definitely don't want you to leave our family. Please allow us to turn around this experience for you. Send us a DM for help. -HS
@115714 I saw a news article about raising your prices next quarter. You better rethink that strategy. I’m already tired of over paying for mediocre spotty service. I’ll be leaving ASAP. | @653089 Hello.  Customers on Legacy plans are grandfathered into them unless it is a promo. We can review your account if you like. -Felicia R
@115714 what is going on with your services in NC. They are down and your tech support can’t seem to find anything on hold 45min | @653090 Sounds like something we should look into. Please send us a DM and follow us so we can help. -JT
"Just spent an hour on the phone with 3 associates of @117735 , no help whatsoever. Maybe I’ll get treated better at @115725 or @115714. | @653091 Hey Josh, your post is concerning to us and we definitely want to work on this matter for you. Please elaborate on the issues? -AH"
"@115714 say brah, why yall still didn’t send my phone yet 🤬 | @653092 Thanks for your chat today. Can you please elaborate on your issue? We are here to help. -DS"
@115714 on phone 1+ hr 4 hlp with dropped calls. Got disconnected TWICE. #SPRINTFAIL #CustomerService #badsprint | @653093 I'd be more than happy to assist you today. How long has this been happening? Are you the only person experiencing this issue? -AS
@sprintcare is there a current service issue in areas of NC? all three phones on my account are now roaming in our home area? | @653094 Hi! Ty 4 bringing this to our attention. I'll be happy 2 check ur area for any service alerts. Pls DM us ur nearest cross streets & ZIP. -NL
"today the customer service rep from @115714 called me a bitch, i will never be going back to sprint in my life. the service sucks as well as the customer service 😒😊 | @653095 That is unacceptable! We need to address this now! We apologize for the treatment that you had received. Please send a Direct Message. -CO"
Soooo @115714 what’s going on here | @653096 Quite concerning! What is the issue you're encountering? Send us a Direct Message notifying us as such so we can further assist. -HS
"@115714 why are yall so trash ? | @653097 Wow, that’s terrible. Let’s get it fixed. What makes you feel this way? Shoot us a DM. -DJ"
"Sprint being sprint again🙄 get ya shit together @115714 | @653098 Hey there, what seems to be the issue you're having today? -AS"
@115714 Can i Update my iPhone at anytime or do I gotta wait a year?? | @653099 @653099 - Are you referring to software updates? -LG
"I thought I was tripping https://t.co/DyW1SC6WbB | @653100 How are able to call, text or use the internet? Is happening in one  location or other locations? -MC"
I thought I was tripping https://t.co/DyW1SC6WbB | @653100 Are other sprint devices around you affected? how long have this been happening? -MC
"@115714 my service was trash this past week | @653102 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. - MJ"
"Aye @115714 stores, did y’all re-up on the iPhone X yet??? | @653103 We are just excited as you however, you can visit or contact the store closest to do so plz visit the link https://t.co/X1DpDgk1EU. -AV"
"y’all gotta run me my coins back @115714 or its go get ugly . | @651869 Wow, what's going on? We want to help you. - MJ"
"@115714 why is your service so bad? :-) | @653104 This isn't the type of feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 @sprintcare are you having issues in the Clearwater, FL area? | @653105 Thanks for reaching out. You’ve come to the right place. Please send us a DM for further assistance. -SA"
"Anybody else phone messing up that has @115714 | @653107 Hi there! What seems to be the issue with your device? Please send us a Direct Message, so that we can further assist you. -JD"
"so @115714 @sprintcare played me so I️ order my iPhone X and the rep said it will be here today or yesterday but nothing so I️ call and the lady rep said it’s on back order.🤬🤬🤬 | @194822 There is a high demand for this device at this time,  what I advise that u call our Sales department (800-777-4681) -MC"
Why is my @115714 service down???? What’s going on @sprintcare ?? | @651883 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"@115725 Why is my cell phone service now horrible in Hampton, VA? #verizonwireless #cellphones @115714 @115911 | @653108 Having service issues with your carrier? Switch to us. :) Check out our promotions at https://t.co/OLXF2ShjmN if you're interested. -AS"
"@sprintcare Any word on when Sprint customers will be getting this? https://t.co/JJ5lTQrkdJ | @653109 Until then, it is advisable to keep checking your device for updates. Feel free to reach out if you have any further queries. :) -NL"
@sprintcare Any word on when Sprint customers will be getting this? https://t.co/JJ5lTQrkdJ | @653109 Hi! We do not have a specific release date at this time. Security updates will be push out as soon as they're available. -NL
"@115714 just curious if I won the Jeep? | @653110 Hey there, you would be notified if you won the Jeep. :) Hope this information is helpful to you. -AS"
Really need my #iPhoneX to ship today... @115714 u got me brodie? | @653111 Glad to hear from you. You can click the link to see the dates in which your iPhone X would be shipped to you https://t.co/O1mkYIdKu5 . - MJ
"I must be on @115714 ""prohibition plan"" because I rarely see any bars #Sprint #shittysignal #sprintsucks | @653112 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
Will @115714 @sprintcare  ever get their stuff together?! Good Lord. After 17 years of being with them one would think... smh | @654146 Hey! What's going on? Please let us know in order to further assist. - EG
@115714 Why can I not use the internet while I’m on a call? Really sprint T-Mobile users can. Step it up sprint you’re failing miserably. | @654148 Hey! We'd like to assist. Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY
"@sprintcare yo check dm | @583492 Hey there, I'd be more than happy to help. Would you like to keep your current area code and change your number? -AS"
@TMobileHelp @115911 is the shittiest company!!!! Pay more money for shitty service phone wise and representative wise. 💩🖕🏼🖕🏼🖕🏼 | @346676 Yikes! I don't want you to feel like this! DM me so I can check things out for you! https://t.co/hsJ4QAiTJb *RachelMartin
"@115913 @115911 very low or no network near  CRSmith Museum in Fort Worth, TX. Can you help..?????????
#Frustrating | @654250 @115913 Help is here, KruPesh. Send a DM our way and we'll check this out with you: https://t.co/cuEwtd2epS *DanKing"
"@115913 @115911, how many years does one need to get unlimited data w/o affecting their current plan? 11 yrs here, where’s the love? | @205484 @115913 We want you on the plan that fits you best. DM us and we'll chat options: https://t.co/cuEwtd2epS *DanKing"
"Just switched to @115911 disappointed with terrible reception on Park ave and 57th street in Manhattan... | @654532 Oh wow! No more disappointments. Having reliable service is vital and for someone on the go, I know that I'd be lost without service. We've got your back to determine the root cause and figure out solutions. Send us a DM so we can further assist. *KeithM"
"@115913 I realize you have far more pressing issues, I get it. Please hear this story of samsung, and my experience with the Note8 within 30 days of ownership. I expect NOTHING from t-mobile, but realize how @125607 reacts to issues. https://t.co/alDGjkKLps | @654567 @115913 Hey there, Dane. We're here to help in any way that we can. DM us anytime: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp my wife and I have been seeing our data speeds slow to a crawl for the past couple months. what is going on? considering a switch back to verizon... am in the bay area (mostly SF & peninsula) | @654568 Oh no! Let's figure out what's been going on with your speeds! Send me a DM  https://t.co/so3NREySxr to get started. *ChrisScott
"@115911 changed over a year ago from AT&T... still not impressed.. #tmobile #badservice #AT&T #cell | @654569 I need my service to be spot on, so I hear what you're saying. Please send me a DM, so I can help get yours where it needs to be. *JPL"
.@115913 just another failed CEO that is trying to sell and cop out. Can’t even get that done. Doesn’t care about customers. #looser | @514307 @115913 I am here for you. When you are ready click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"Anyone else see this with T-Mobile? iPhone 8. Second time observed these characters, then it will reset to display T-Mobile. @TMobileHelp @115911 https://t.co/rr1MwdHQHd | @654570 Hey Steve we can take a look at that with you. Send me a DM here https://t.co/LCoTGMDwC4. *KennethStone"
My iPhone just stopped working @115911 | @654571 Hm. Well that's not what we want. Can you send us a DM and we'll troubleshoot with you? *ErikS
"@115913 We REALLY need to talk... 😒 | @211442 @115913 We're here for you and would be happy to help, Jacobi. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
.@115913 why do you do nothing about fraud on my account? | @514307 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
Dear @115911 I cannot afford to pay my phone bill sincerely a struggling single mom 😔😔 | @654572 We've all been there before and understand that sometimes you need extra time. Shoot us a DM so we can look into this for you. *JPL
@115913 While I appreciate the media specialist team responding to my concerns and current issue I'm no farther along than I was before and the conversation took longer than a regular call. 4hrs | @651775 @115913 I see your DMs and will be reaching back to you there. *JamieEnglish
Once again being misinformed by @115911 @TMobileHelp has caused me a tremendous amount of confusion and headache!!! It is not beneficial for you to ever pay your phone off with them. Just continue to upgrade! | @438385 We always want to be 100% clear with info. let's meet back in DM to find a resolution. T-Force is here to help. *SpencerKalata
"@115911 @TMobileHelp Thanks for having agents that lie. I held service for four days, returned all devices to the place purchased, line did not cancel and now have been charged for time service was unused. This needs to be fixed. 4 days of service shouldn't cost me $45. | @654573 Oh, no!  Send us a DM and we can take a look and see what's going on. https://t.co/WZM6cbcgHU *JonPorter"
@TMobileHelp @115911 #wtf too late #Losser https://t.co/7jph14BRTL | @654574 Hey there!! I would be happy to help with your payment. Please send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
"@135517 @116755 stop calling my business lines!!!!!!!!

STOP CALLING MY BUSINESS LINES !!!!

#entreprenuer #attorney #lawsuit #harrasment | @654575 @116755 Hey there, James. We're here for you and want to help. Please DM us. *DanKing"
So I am guessing @115911 is done supporting the @125607 gs7 since I haven't had a security update in over 2 months. | @654577 We always want to keep your device up to date with the most recent security updates. Keep an eye on ... https://t.co/C0NRlcWob8
@115911 @TMobileHelp After multiple calls and request still no update. My phone is fully paid and you should unlock it ASAP. #TMobile | @416639 I can make sure you get the help you need. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
So I pay for insurance on my phone T-Mobile well now when I need it cuz my phonecracked and I can't use it they decline and say my phone hasn't been in use since Jan who cares I pay for the insurance and the bill! Where does it say that? @115911 | @654578 Hey Jimmy! Send us a DM so we can get you all the info on insurance claims :) *KittyG
Uhmmm.... @115714 maybe you should let your Cupertino corporate store know this? No one here to help or even acknowledge us. The girl who is here is super #HANGRY https://t.co/RtCPBcjCzW | @654646 We appreciate the feedback. We will be escalating this matter to the store manager. -JM
@115714 Why do your telephone reps lie about contract conditions to make sales? Why aren’t they informed on how to process a legal name change? Why do they hang up when called from a Sprint store? 16 year customers are nothing to them. @123765 Thanks for the 280 fam | @654647 Hey! Thanks for bringing this to our attention. Can you send us a DM with more details? We'd like to help get this resolved. -CD
"Damn shame my phone only works properly while on WiFi @115714 !! How convenient it acts up when a new phone comes out 😶 | @654648 Please send us a Direct Message, so that we can further assist you. - NA"
"Just had customer service go through her prompt ""name, cant hear you, goodbye."" In a few seconds so she didnt have to talk to me and hung up. It was hilariously rude. Thanks @sprintcare ! | @654649 This is concerning to us, we'd be more than able to provide feedback! Please DM us to get your issue resolved -Maria Q"
@115714 mind fixing your service connection in Eastlake? Thanks | @654650 Let’s get it fixed. Please send us DM so we can further assist. -AT
"╦═══╗
║║  
║╠╣օllօա
║║╰┉ #ff
╩╩  @sprintcare @55760 @88414 @88415 @88416 @88417 @88418 | @473031 Hi Ali, my number 1 favorite customer! How may I help you on this lovely afternoon? -Resolution SupervisorDR"
"Sad when you can see the New York City skyline, yet have zero data on your phone. #SPRINT | @654652 We're sorry to hear about this inconvenience. Allow us to help you. Please send us a Direct Message, so that we can further assist you. - SH"
@115714 your service is very poor and I've been highly dissatisfied since I've signed my contract w/ you and I regret it. Luckily for you I need a phone so I'll pay it but know you need to step it up or else I'll be calling you soon | @489916 Is there anything I can do to address your situation?
@115714 your service is very poor and I've been highly dissatisfied since I've signed my contract w/ you and I regret it. Luckily for you I need a phone so I'll pay it but know you need to step it up or else I'll be calling you soon | @489916 Hello there! This is not the type of feedback we like to see. We strive for the satisfaction of our customers.
"@115858 @115714 its been 2 days when can I activate my devices? | @654653 Hi there, thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. We are here to help. -RM"
"@sprintcare What's the situation in Dallas?  I've been flipping between 1x-3G all day and haven't been able to use any mobile data.  When is LTE back up?  Read there was an outage or issues in the area. | @654654 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
@sprintcare @115714 loses my lease return two years ago and sends my account to collection now. #joke #worstcompanyever #pleasegobankrupt | @654655 Please elaborate on the issue you're experiencing. We'd like to further investigate. -KA
@sprintcare this is what I deal with! https://t.co/HDKCnPiiEg | @310032 We will have your analyst attempt another call back to you this evening. Thank you for your patience.
"After that two hour phone call with @115714 retention they seem to think that my phone bill isn’t messed up!! Uh hello your charging me $80 more!! @115911 I’m headed your way!! #sprintsucks | @654657 Natalie - This concerns us greatly. Please send us a Direct Message, so that we can further assist you. -KK"
@115714 is such a damn joke | @654658 Hey! This concerns us. Can you tell us why you feel this way? We are here to make things better. -SV
"@115714 it’s time you send more SIM cards to your stores! it’s only the 10th the month and they’re already out? Giving me the run around..😩 | @613096 Hi there Mandy, this is very concerning to us. Please send us a Direct Message, so that we can further assist you. -KK"
"Since beginning of October my @115714 service has been not up to par. Luckily I called in and they are working on it | @654659 Let us take a look into this for you.Please send us a Direct Message, so that we can further assist you. -JA"
Sprint @115714 is the worst company I’ve ever done business with. They over charged me $90 and they’re attempting to bleed another $122 off me. Beware of Sprint cell service. Worst customer service ever. | @654660 Good afternoon. We really hate to hear about you're being overcharged.  Send me a DM so I can start research.
#Sprint lied...said I️ was buying the phone then sent a bill for a lease. #Horriblecustomerservice #liars #dearborn | @654661 Oh no! This is not what we want to see. Can you send us a DM with some more details? We'd love to help get this resolved. -CD
"@sprintcare very frustrated with your service. | @654663 Good afternoon. If you are needing assistance with paying on your Sprint account, I will be more than happy to assist you!"
When is @115911 getting the IPhone X I'm trying to get mine asap 🤬🤨 other retail companies already have it in stock I'm switching to @115714 | @221273 Hello there. Check out our latest promotions by clicking on the link. https://t.co/OLXF2ShjmN
"@sprintcare once again if you can not register my number why is my phone off? | @345094 Hi, please send us a DM so that we can further assist you. -RA"
"@sprintcare Currently still on hold with a location for 10 mins after calling 5 times with no answer, and one additional time & being hung up on. And you wonder why people hate your customer service? | @654645 Hello Vanessa, what's going on and how may we help you?"
"Sorry to air this in public... @sprintcare my experience at the Sprint store in Oakland CA the other day was **HORRIBLE**. Sales rep had a bad attitude and was totally condescending. After her attempt to up sell me failed, she was like ""whatever"" #lame @115714 | @654664 We do apologize for this horrible experience that you had to go through! Please DM us to talk about this -Maria Q"
"I am addicted to this #Note8, goodness @1647 @117159 what an AMAZING fucking phone!!!! Love you too @115714 | @654666 We love you too and are glad you are enjoying your new Note8! -Maria Q"
"i fucking hate @115714 SERVICE!!! | @654667 Hi, this comment concerns us. Please send us a DM so we can discuss what makes you say this. -RA"
"@117735 @ATT you've officially lost a customer of over 10 years today.  Your customer support wasted over 1.5hrs of my time during a work day, since I'm unable to call you from home due to not getting service in the CITY OF CHICAGO at my own home.  Can't wait to join @115714 | @654668 Hey there! We'll be happy to have you as a member of the Sprint family! Click here to get started: https://t.co/9ABiXqmY33 -WF"
@115714 here is how much you suck! I'm currently home and with 1 bar are we back in the 90s!?!? Leaving this #shittyASSservice for good. Sprint will never get a dime from me again!!!!!!! #gotoATT #sprintsucksASS https://t.co/cngdbx32CQ | @338870 You deserve the very best service available and we are here to help! Please DM -Maria Q
"@sprintcare your data service is awful! Full bars and data is slow and pitiful | @310032 Please send us a DM with your location, we will review your coverage and respond back with more information."
@115714 my service is 🚮 where I’m at..wth? | @654671 Hi! We'll be more than happy to help you. We would like to take a look into this matter. Please send us a DM to further assist you. -JM
"@115714 customer service is terrible. 3 weeks ,10 phone calls,2 trips to the store and still no resolution. Almost as bad as Comcast and that’s sayin something!!  Verizon here I come!! | @654672 Hello Michael, that's not good, what concerns do you have that we can help you with?"
@115714 horrible customer service on the phone. | @654673 This concerns us. Customer service is one of our main priorities. Please DM us so we can talk about this -Maria Q
I would rather stick hot pokers in my eye instead of dealing with @115714 worst customer service EVER! #sprintistheworst | @654674 This concerns us. Customer service is one of our main priorities! Please DM us so we can talk -Maria Q
"@115714 2 reps tell me the one thing, find out it's wrong and customer service still can't even help me #sprintfail bunch of crap #theirfault | @345095 Please send us a Direct Message, so that we can further assist you. -JE"
"Wtf @115714 got going with this service today | @654675 Hey, can you send us a DM with the details of your issue? -HM"
"And, I freaking hate @115714 ... I’m about to switch and have @ATT buy out my contract .... your company service sucks more than superhead | @272522 Hello, we attempted to reach out but there was no answer and the mailbox was full. Please let us know the best time to reach out. Thank you."
"And, I freaking hate @115714 ... I’m about to switch and have @ATT buy out my contract .... your company service sucks more than superhead | @272522 We apologize for any inconvenience. We will have an analyst reach out to discuss your account. Thank you."
"@115911 switched to you because Verizon is ripoff, but why is getting pix by text always such a problem? Always ""failed to retrieve."" | @654677 We're so grateful to have you with the team. DM us and let's dive deep into this case for you. *JamieK"
Switching to @115714 was the WORST decision I ever made. | @654679 Hey! We hate that you feel this way. What's going on? I'd like to help. -CD
Today I️ was sent to an old abandoned barn in So. IL instead of a middle school @88419. I️ then stopped a school bus to get directions because @115714 doesn’t work outside of cities. #adventuresoflex https://t.co/NoBlD3NC9a | @654680 Seems like you're having service issues. Shoot us a DM so we can further assist. - SP
"Honestly fuck you and everything you stand for. I can’t even send or receive texts or calls because of a network issue and i honestly want to set your company on fire. Why the fuck am i paying you just to miss all my texts and calls? Fuck u @115714 @6706 | @619721 Do u see ""no service"" on the screen? Did u make a recent phone swap? Pls DM us ur telephone number & full cross streets with ZIP code. -VS"
@115714 WHY DO I️ LEAVE YOUR ESTABLISHMENT CRYING MAD TEARS EVERY.SINGLE.TIME. WHY!!?? | @654681 Hey! What's going on? -JP
@115714 has been charging me for a phone I don’t even have! Called once about it already and still haven’t fixed it. Basically what I’m saying is DONT get sprint! | @654682 Sounds like something we need to look into. Let us resolve this for you. Send us a DM so we can get started. -S M https://t.co/rMApsV8PQY
"Been sitting on no service for 20 minutes @115714 | @521535 Please send us a Direct Message, so that we can further assist you. -AJS"
"You guys have a service outage? Why does my phone say no service ? @115714 | @521535 Hi, due to unforeseen and controllable circumstances we've had some customers reach out to us about network and connectivity. -AJS"
"I assume that enabling this will block #SS7 related vulnerablities that have been used to compromise SMS-based two-factor auth @TMobileHelp https://t.co/Nhzo7IQRmK | @433782 We have numerous blocking services, send me a DM so we can pick out the right one! https://t.co/xaT8QuZFeS *SidneyNorton"
"@TMobileHelp  how do i report a major dead zone | @655813 I got you! Send me a DM bro, I'll get you squared away - https://t.co/UOOUCn8nWm *JeremyKelley"
"@115911  Let me tell you how sick I am of T-Mobile. I buy a new phone and I paid for it out right. I told the guy to put jump on my phone along with the other phones we had purchased. I wanted to use my jump and the guy never put it on my phone. Now TMobile says I'm screwed. | @655814 Hey Bekah, if you've paid for your phone outright there would be no need for Jump. Send us a DM so we can take a closer look! *KittyG"
"@115911 is making me want to switch carriers. Stop messing with me | @655815 Hey Jesse, I would be happy to look into your unlock request. Please follow this link here to DM me: https://t.co/QIHNBDHoV8. *LaurenWalker"
@115913 to continue my last contact was Rodrick id#854360 | @581817 @115913 We're here for you and would be happy to help out. Please send a DM our way so we can get started: https://t.co/cuEwtd2epS *DanKing
"@115911 is trying to charge me for phones I returned! | @268859 Rachael, we can definitely get to the bottom of this! Send us a DM with the details, we can help! *KittyG"
@TMobileHelp No service in southern Kansas all morning. How do I find out what is going on? | @82753 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115913 @TMobileHelp FFS is there anyone actually ""improving"" the MIA airport cell sites? This is SUPER SLOW and annoying. Its been like this since AUG. | @187137 @115913 We're here for you and want to ensure you're getting the best, Gabo. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp 

Why is this part not working on your website?  I want to submit my cell phone bill for reimbursement, but I don't want the detailed version.  That's all that will download. https://t.co/aBXENXQ2mb | @655817 Send me a DM, and I'll be happy to check it out for you! https://t.co/zXrDYDCnIa *Bridget Wren"
looking to switch from @115911 what's your favorite cellphone provider??? 😃 | @655818 https://t.co/rYd2PDuSPi *RobFahl
"@115911 what's up with the VoLte calls, everytime i try calling someone the call drops. | @655820 I rely on my service to be drop free, and want to make sure yours is as well. Shoot me a DM so I can investigate. *JPL"
@TMobileHelp how come the pixel 2 promotion ended so quick? Some people didn't even get their devices yet! This is ridiculous treat loyal customers like this | @655821 Hey can you go ahead and send me a DM https://t.co/EyMABzAJlb. I would love to help you out today! *MiggyHerrera
"Thought my service wasn't working again for a while but had no way to be sure. Now am MY SON'S HOSPITAL PROGRAM HAS BEEN TRYING TO REACH US ALL FUCKING DAY AND HAD TO COME HERE TO GIVE US IMPORTANT INFO! WHAT THE ACTUAL FUCKING FUCK YOU FUCKS @TMobileHelp @115911 @115913 | @489413 @115913 Keeping you connected is of utmost importance to us, Jess. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115911 , I k ow you guys are super busy but the T-Mobile app on my Note 8 isn't working | @382759 We're never too busy to help you Justin! Send us a DM so we can get this straightened out!! *KittyG"
"@TMobileHelp Having issues w/ my apple watch when on cellular only.Everything works (calls, music strming, notifications) except mssging (text/iMessage).Watch has been replaced by Apple and the new one has the same issue. It works fine when connected to iPhone via BT.Can u help? | @655823 We'd love to get you #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"@115911 why can't we get service?! https://t.co/wftMVIigbx | @655824 What do you mean, Ant? Send us a DM so we can assist! *WhitneyJ"
@TMobileHelp Do you guys have any residential offerings in the San Francisco area? These other dudes tried to offer me 5MBps! for my apt. The others don't even want to enter the building! #YoureMyOnlyHope 😬 | @545585 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"So sick of @115911 !!!! It SUCKS!!!!!!!!! | @655825 What makes you feel that way? DM us, I'm sure we can change that and turn it around. *JoanO"
"@115911 What is with the crappy service lately 😡😡 My phone has had little to no service for the past week 😒 | @655826 That's no good, Liliana. DM us, let us take a look and make sure you get full bars. *JoanO"
@6178 says we can only use 1 @TMobileHelp tmobile tues promo per family even though we have 2 coupons?!? The promo clearly states 1/person! | @532600 I'd be more than happy to check out those deets for you! DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin
"@115911 when are you launching a hotspot that will support band71? | @655829 Keep checking back for updates, J.P.  We may have something coming soon! *NaeJ"
"@TMobileHelp when trying to renew my T‑Mobile Advantage Program discount I keep getting a message saying ""An error occured executing the application"". Help? | @420996 I'd love to check out what's going on for you! to get started please send me a DM: https://t.co/hsJ4QAiTJb *RachelMartin"
"Ping 322 ms, Download 0.21 Mbps, Upload 0.13 Mbps.  I think I need a new service provider @TMobileHelp https://t.co/P5C397FNki | @655831 We can do much faster than that! Click here to DM so we can get you some true high speed! https://t.co/6eZrWJ9PIa *JustinRhodes"
"Hey @115911 @115913 this is happening for the last 3 days when I try to check my account, what should I do? https://t.co/2jPEo3KfWM | @655832 @115913 Hey there, Angel. Please try checking for available app updates and if this continues, DM us: https://t.co/cuEwtd2epS *DanKing"
"@115911 @TMobileHelp Do you have an estimated time when 600 mhz band 71 will be available in Central Virginia? I heard it was by the end of the year but I wanted a more accurate date, thank you. | @655833 Great question! I'd love to look into this in #MagentaDetail! Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
"@115714 @115725 @115911 @ATT any of you thinking about the bring the Blackberry Motion to your shelfs? | @524444 Hey there! Not at this time, but you should give this page a look and send us a DM to go over your options https://t.co/oiU9cKB2cu *ErikS"
@115714 @115725 @115911 @ATT any of you thinking about the bring the Blackberry Motion to your shelfs? | @524444 You can also visit this link provided https://t.co/sWkQlfLFzr for further updates. -JA
"Hey @115913 ! When will Gigabit LTE become available for example, Chicago? | @655835 @115913 While we can't speak to specific locations, your market currently does support this new technology. *DanKing"
"Ping 122 ms, Download 3.12 Mbps, Upload 8.55 Mbps. This is the fucking high-speed internet you like to fucking brag about @115911 https://t.co/V6lVUhujQt | @655831 We can do better, Brett, and you deserve it! DM us so we can take a look at this for you! *WhitneyJ"
@TMobileHelp there’s no service connection for my iPhone X at Philadelphia air ride share parking lot!!! Help!! | @399328 We know how important it is to stay connected. Please send us a DM so we can investigate :) https://t.co/IUIA5vQSHC *MattHargleroad
"@TMobileHelp Hey Help Team, I've been having some network speed issues for the past 2-3 weeks. I raised this issue to the TMobile network department and they never got back to me. Any suggestions? | @655836 Thank you for you DM! I will be responding shortly! https://t.co/zXrDYDCnIa *Bridget Wren"
"I HAVE BETTER CELL RECEPTION IN THE MOJAVE DESERT THAN AT MY APARTMENT WHY @115911 | @655837 We know it's super important to have the service you need, Ashley-Grace. DM us. We'll check things out. *GiselleM"
@115913 when should my friends switch their simple choice to @115911 One plan? 1st day or last day of cycle? Want or save them from the headache of a prorated bill. | @228354 @115913 When switching the plan it will automatically go into effect at the beginning of the next cycle. We'll meet you back in DM ASAP. *DanKing
I can't understand why every time I go to do something with equipment on my account with @TMobileHelp it's a mess. Don't understand why they won't stand by their word @115913 | @366194 @115913 Getting new equipment should be a simple process. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing
"Hey @TMobileHelp ,new customer here. Getting low/no signal at 330 Madison Ave, NYC, 10017. High rise 30 fl+. Phone: Pixel 2. Coworkers have Tmo trouble for years. Have 3 window+desk booster units that don't help. WiFi calling not an option (closed company network) | @644331 Hey there, Edrin. We're here for you and would love to help out. Please click this link to DM us to begin: https://t.co/cuEwtd2epS *DanKing"
"T-Mobile billed a customers account today, a month after they cancelled their payment, T-Mobile took the money from their account they had borrowed to pay for 5yo child’s Oncology appointment&now too incompetent to reverse it. WTF @115913 #WhyTmobileSucks | @655838 @115913 It's super important to us that all is correct on your account, Michael. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115913 @TMobileHelp When are the towers going in for Nelson County, VA?  @117543 has been talking about it for a while now.  I see movement on 600mhz and GigLTE.  How about we get some basic band 12 installed first? | @655839 @115913 We'd be happy to check out the service in your area, Chris. Send a DM our way so we can get started: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp She’ll station are reporting a problem with the T-Mobile tuesdays rewards for gas. | @655842 Thanks for that feedback! We'll reach out them and check it out! *RachelMartin
"@115913 Hello I'm a big fan and love what you've done with the place, I've been a T-Mobile customer for some time now and have a question. I'm looking to get a Xperia XZ1 and wants to know if they have met your VoLTE cert as stated in this article https://t.co/o01FpwiXvI | @651776 @115913 Hey there, Justin. We'd be happy to chat further. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
".@TMobileHelp I've been playing with DIGITS. Your Windows app doesn't remember login creds, and needs a tray icon-only mode. Thoughts? | @655843 Hi mfeingol 
I would love to help you today. Can you DM me please? *GretchenZwall"
"@115913 love T Mobile, but need a little signal help up here in Cuba New York | @655845 @115913 Let's make sure all is working great. Please DM us so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
@115911 is iPhone X instock at the insurance I just lost mine | @582802 Hi Lamont. We're happy to help you out with that. We realize how important it is to stay connected. DM us. *GiselleM
@TMobileHelp hey if I buy a T-Mobile iPhone can I use my I wireless sim? | @286123 T-Force is here to assist!! Answering your DM now :) *SusanaDominguez
"@TMobileHelp  Question about returning (or not) my old iPhone 7+ .. Help? :) | @427156 Hey there Jeff I would be happy to help you out here today do you mind DM on this link below

https://t.co/GzQFNLmNtl *RyanPerez"
"@115911 hey, your T-Mobile Tuesday app doesn’t need to shut down my listing to music! Still need swift developers? | @271749 Hey Jason, can you DM us here with some details so we can look into this with you? Thanks! *BlakeT"
"@115911 uninstalled ur visual voicemail app cuz no one there can fix quote ""We can't help u"" am paying 4 it but can't use it this is wrong also ur kiosk in malls is a joke theyre to busy groping ea other rather than helping customers strike 2 | @655846 We hear you loud & clear, Joshua. Whether feature issues or concerns about your in-store experience, DM us so we can discuss. *KeithM"
"@115913 Okay, so T-Mobile is ""upgrading"" their network in my city. I have Samsung Galaxy S5 that worked just fine until Nov 1. Now, my phone gets 0-2 bars in my office, it drops calls and when I can talk, it's static-y. As for data, it's always on ""E"" and I can't use the  1/ | @655847 @115913 We want your service working great where you need it, Joe. Please DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp wow ! Stop over charging me | @655848 Yikes! I definitely want to make sure you are not being over charged. Please send me a DM so I can help you out. :) *VickyHernandez
"@115990 Always finding new ways to take advantage of their customers.. Customer of 16 years, out of contract for for 9+. Went to APPLE to pay $1220 for a new phone and get charged $30 by @115725  for an ""upgrade fee""?! Time to take this phone over to @115911 @TMobileHelp | @655849 We'll be here with open Magenta arms. LOYALTY means everything to us. DM us if you want to chat! 📩😊 https://t.co/sSNDOSJlnR *AshleyHamilton"
"Hey @115911 , thanks for having factory reset info for Samsung Gear on your website! On-site employees at other stores were clueless on how to fix my lil Gear, but I've got it working now! Yay 🌸 | @655852 Hey Valket, we're so happy you were able to get your Gear reset. If you ever need tech assistance, shoot us a DM here! :) *KittyG"
"gotta love when @115911 tells you your cell phone bill is gonna be cheaper and then when you call and ask why it isnt they say they never said it. guess it's time to shop around again. | @655818 Jessica,  I assure you that we want to get off on the right food and turn your experience around. DM us so we can review your bill. *KeithM"
I’m trying to figure out why my bill is $40 more than the norm..when I sent my other phone back #sprint 🙄 | @655881 Let us take a closer look and get this resolved for you! DM us to further assist -Maria Q
"So over @ATT losing a 10 year customer as soon as I decide if I’m going with @115714 or @135517 or some other carrier, suggestions? https://t.co/WV3veEilhE | @601338 Additionally, you can visit this link for our Sprint Business options, https://t.co/kkjivAazoy. -MM"
"@sprintcare I am now looking signal everywhere I go. Are you gonna tell me again that I'm in between 2 towers and that's why I can't get signal? Shit getting old. Time to move to verizon. https://t.co/eSdroMaH6Z | @655916 We will hate to see a valued customer as yourself leave the Sprint family. Please send us a Direct Message, to further assist you. -JE"
"Not more than superhead 😩😩😩😩 https://t.co/CXwqG2nT11 | @655918 How can we be of assistance today? Please send us a Direct Message, so that we can further assist you. -JE"
Once again @115714 customer service was horrible | @655919 We strive for the satisfaction of our customers. Is there anything I can do to address this situation?
LMAOOO. They really are cheeks https://t.co/RB7sMXU2xt | @655920 Hey there! This is not the type of response we like to receive. Please Direct Message me with a brief summary of your issue at hand. -SH
"Thanks for reminding me @115714 🙄 how about you just give me free unlimited data & stahp being a 🐍🐍🐍 https://t.co/iFEgCtBejR | @655921 Hi there,  thank you for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. - AP"
@115714 's motto: be a good customer or else we will overcharge you or let you go.  Its their way or the highway. You've been warned. They don't need business. #monopolies https://t.co/hYdaEpZbZT | @355031 This isn't the type of feedback we'll like to hear. Can you let us know the issue you're experiencing? -PP
"@sprintcare why am I paying for unlimited data when it's always sooo slowwww https://t.co/3iD7xi99Hi | @655922 Please send us a DM with the location where this test was ran, we will review coverage in the area."
"@115714, where 15 min equals 2 hours | @655923 Hi there! Please send us a Direct Message, so that we can further assist you. -MJ"
"@sprintcare that’s some ludicrous speed I got going (sarcasm). Your network is terrible. My modem years ago was faster. :/ https://t.co/32gWbiGh4n | @655924 Please send us a Direct Message, so that we can further assist you. - NA"
"We complain a lot about school wifi, but so many problems would be solved if Eastvale had better cell service. No excuse that a city this size has such bad reception. #ATT #sprint #TMobile #fixit | @655925 Can you please send us a DM with the details so we can get down to the bottom of this? -ES"
Over 1 hour and @sprintcare has not called me back. This is a common practice for them. Promise a phone call for a follow up and nothing ever comes of it. I’ve spent over 60hrs in the last 3 months on this issue when it’s an easy fix. | @655926 Hey there can you provide a call back number in a DM. I would be happy to call now if you are available. -OA
"@115714 ur Newport Ave, Rumford RI store told me they would send me my phone. Turns out they cant, I complained & now they are harassing me https://t.co/R9bZEZ5r59 | @655927 Glad to hear from you. What seems to be the issue? -NS"
"We ordered an iPhone X for me and my sister, she got hers today, but mine didn’t even ship. @115714 | @351724 You will be given an order number via email where you can track your order by login into https://t.co/l13eStvC56. 2/2 -ES"
"We ordered an iPhone X for me and my sister, she got hers today, but mine didn’t even ship. @115714 | @351724 Brett I know that you are anxious to receive this device. The demand is high and rest assure your order in on stream. 1/2 -ES"
"@116447 I am 5 hours and 6 different customer service reps (including chat, in store and telesales) into the worst customer service experience of my life.  Please help. 20-year customer here | @655928 Sounds like Team @116447 needs to review your account and assist! Please send us a DM with your Sprint number, we will reach out. https://t.co/MnjoSYIWDS"
"Hey @115714 your busted-ass website won’t take my money. Hire somebody who gives a shit. | @33053 Please send us a Direct Message, so that we can further assist you. -PP"
Hey @115714 your busted-ass website won’t take my money. Hire somebody who gives a shit. | @33053 This is really concerning to us. Can you let us know the error you're receiving? -PP
@sprintcare Still can't upgrade the last phone I have from you. The dead pixels from day 1 cracks on both sides chips of glass missing from corners and 2 other versions of the phone out since. Not that you really care about customer satisfaction. | @655929 That doesn't sound good. Can you please verify the make or model of the device you are referring to? -JE
"A #280CharacterTweet isn't long enough to express my disdain for @115714. Neither is over 12 hours dealing with them on phone, chat, and in person apparently. | @213440 Please send us a Direct Message, so that we can further assist you. -AJS"
"A #280CharacterTweet isn't long enough to express my disdain for @115714. Neither is over 12 hours dealing with them on phone, chat, and in person apparently. | @213440 Hi there, we're sorry the outcome of your interaction resulted in disdain. We'll appreciate the opportunity to earn your business. -AJS"
"Dealing with @115714 customer service reps is always such a mind numbing process #TheySuck | @655930 This is definitely not the perception we want to have from any customer. Plz send us a Direct Message, so that we can further assist u. -JE"
So how the fuck do I break up with @115714 because I've had enough 🤦🏽‍♀️ | @655932 Hi! We saw your tweet and called our attention. What seems to be the issue? We would like to help. Please DM us to further assist you. -JM
@sprintcare Can I get some competent help with my phone order? India can’t seem to handle it. | @655934 Hey there! What exactly do you need help with? -MM
@115858 you need to get your shit together too. https://t.co/IGFDwcfWHp | @655935 Thank you for the response! Let's check on that service for you. Please send me a Direct Message so I can further assist. -SH
@115714 ..I have been a customer for over 10 years.. I because I have a problem with my PHONE..IT'S MY PROBLEM .. | @655936 Hey Nerisha Arce! We do understand how upsetting this issue can be.  Please allow us address it. Please send us a DM. -CO
"@115714 about to lose this family plan. It doesn't pay to be a loyal customer. About to browse other carriers! | @655938 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -TT"
@115714 time to fix  your customer service before more customers leave . #fail | @655939 This concerns us. Customer service is one of our main priorities. Please DM us to talk about this -Maria Q
"Upgrading phones is so frustrating !!!! @115714 | @655940 Hey Deziree! Please send us a DM, so we can assist you. -  EH https://t.co/rMApsV8PQY"
"Dear @115714, I appreciate you putting in AI for customer service... this is just unacceptable... https://t.co/pHmJBXY7vA | @601387 We do apologize, our chat reps are not AI but we would be happy to help, please DM us about your issues and a good contact number for you."
"@sprintcare I can't understand how you guys can chargeback $400 to my account and not give me the proper information I need to dispute it. I have been a customer for several years and you have terminated my service for a payment from July 8th. Horrible service. | @655942 I am happy to assist you. Please send us a Direct Message, so that we can further assist you. -TT"
"Why do i get an alert saying my data gonna be slower when i have unlimited!! 😒 @sprintcare | @655943 Hi there, thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -RM"
"I’ve provided all the correct requested documentation, visited the store twice, called them a hand full of times but now @115714 is telling me my personal information doesn’t match my identity and they need me to jump through even more hoops...  #itsnotmeitsyou | @655944 Hello Andrew. This is very concerning. Please DM us so we can review, and further assist in solving this issue. -SB"
These dudes at sprint are out of their minds I ain’t dropping 110 on a phone I’m about to get rid of #sprint | @655945 Please provide us with this information via a Direct Message. - RM
"These dudes at sprint are out of their minds I ain’t dropping 110 on a phone I’m about to get rid of #sprint | @655945 Hey there, what seems to be the issue today? Please provide us with some feedback, so we can further address your issue. - RM"
"@115714 makes me want to throw my phone out a window | @655946 Hi, this comment concerns us. Please send us a DM so we can discuss what makes you feel this way. -RA"
"@sprintcare Is there an activation outage? I’ve been trying for 5 hours to activate my new phone and no one can help | @655947 Hey there Can u send me a DM, and follow us for further assistance. -KJ"
@115714 oh do I️ have a story for you. I’ve been apart of your network for 10 years and Comcast has better customer support. | @655949 Wow! What has prompted those words? Shoot me a DM letting me a know what makes you feel this. We are here to help. -IB
"@115714 I need better service 😩😖#sprint #sprintfixit #happensallthetime https://t.co/D5XDPCODor | @655951 Is the issue impacting anyone else in your household or around you? Please send us a Direct Message, so that we can further assist you. -TR"
"@115714 you ever gonna get your shit together or what? | @655935 Oh no! Your comment is very concerning to us, can you please tell us what seems to be the issue? -TR"
".@115714 says they cover 99% of the same area as Verizon. I guess the 1% they miss is South Dakota, Wyoming, Montana, and Idaho. #WhereSprintRoams | @655952 We definitely want to make sure your services are working 100%! Please send us a Direct Message, so that we can further assist you. -TT"
"hey @sprintcare your phone automated service sucks | @655955 Please send us a Direct Message, so that we can further assist you. -SS"
It’s really sad about @sprintcare because they're causing a huge mess and loss of a long time customer over a $15 per month overcharge and a $100 credit that was not applied to the account. | @655926 We can't make any changes to a device outside of the 14day satisfaction guarantee.
"Hey @115913 I think your website is broken and I can’t get my warranty claim going 😑 https://t.co/dxk0JBLZGG | @655964 @115913 We're here for you, Matt. DM us and we'll check this out and help: https://t.co/cuEwtd2epS *DanKing"
Same level of poor data speeds at Boston Logan airport as well. C'mon @115911 ? https://t.co/H5cOVqSmCq | @598760 We want the best experience for you and we're always just a DM away for you. https://t.co/lH0SH5fy2m *MikeRice
"Unfortunately veing a cool CEO doesnot help #T-Mobile customers deal with lies and deception https://t.co/7jHbBUHW4c | @655997 We want to turn this around for you, Kevin. Please DM us what happened. We're here for you: https://t.co/cuEwtd2epS *DanKing"
@115911 how y'all niggas got the best service but I'm not even covered in my job in the heart of the nations capital fuck goin on | @656011 Let's take a closer look to see what's happening in your area. Send us a DM! *RickK
"@115913 I HAVE 4 LINES,  SO is the free netflix only for new customers? An i have the grand father plans? Been with t-mobile from day1! | @656013 @115913 Let's check to see if you qualify. DM me: https://t.co/c6ROkAqiws *HollyAdams"
https://t.co/tMAYCh5H6c @115714 I didn't give you permission to send me ads. I hate advertisements on my phone | @128384 Thank you for reaching out to us. Kindly send us a direct message. Looking forward to assisting you. -CO
Never get signal with @115714 | @656333 How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"@115913 @115911 - want to credit $10 for the 20 days without service in the island. @136958 should take a look. 2/2 | @445845 @115913 We're here for you, Jose. Please DM us so we can check out your account and help: https://t.co/cuEwtd2epS *DanKing"
@115913 hi John T-Mobile is messing up my account | @470229 @115913 We want to turn this around right away. DM us what's going on and we'll help: https://t.co/cuEwtd2epS *DanKing
How do I go about getting 4G LTE speeds while in Brazil? Your 2G data roaming plan is beyond painful. @TMobileHelp | @262035 I'd love to provide you all the #MagentaOptions for your trip! :) Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"@115913 The reason I leave, is because to enjoy any deal I must activate new line. I have 3,dont need another, so it's off to ATT for my business 1 get on galaxy. There I have no lines, so I can activate 3 | @533371 @115913 We’d hate to see you leave! I’m here to help you take advantage of the promotional offer and will meet you there https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911 is by far the worse company I've ever dealt with. Makes me regret leaving At&T | @657498 Hey, Marquita! We only want the best for you! What's going on?! *KellenF"
"@115913 We've been with TM for 18 years. I love TM. I was inspired by your video to call and upgrade. I'm sorry, but the service rep sorta killed my passion for that. We haven't upgraded in three years. Not going anywhere. We will eventually upgrade. Just feedback for you. ✌ | @657503 @115913 18 years is incredible, Jeff. We want you to have a great experience no matter how you reach out to us. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp atrocious customer service and flat out scam?- paying for so called insurance and jump upgrade service... not! Computer glitch my a$$.  How many give up? #tmobile | @657504 Whoa - sounds like we need to get this cleared up ASAP! Send me a DM and let's check this out! *AlexKimbrell https://t.co/GefRnVHVqu
"@614233 is right @115911 @TMobileHelp is always taking advantage of true customers who are loyal. #shame on T-Mobile.
Time to switch $85 in mic and $59 innovation taxes. #Ridiculous | @657506 Hey! We love our loyal customers! :) <3 Send me a DM and we can figure out what's going on! https://t.co/rYd2PDuSPi *RobFahl"
"@115714 You make me so mad. I can't wait to get @115725 | @657587 We hate to lose you as a valued customer, but how can we help you today?"
"@115714 LTE speed is too slow in my area. far slower than T-mobile/ATT/Verizon. What hell are your company doing? | @657588 Wow, that’s terrible, Let me  check on your service for you. Send me a DM. -KJ"
"AHHHH. I HAVE @115714 LTE SIGNAL AT MY HOUSE FOR THE FIRST TIME IN A MONTH.

Yeah, it’s been a month already, and things aren’t much better. | @538934 Hey there, having service issues? Are you the only person experiencing this issue in your area or household? -AS"
@125241  comenzó a facturar el servicio de roaming desde el viernes 27 de octubre y todavía no hay señal en muchas partes!!! 👎🏽👎🏽👎🏽 | @657882 Este no es el tipo de comentarios que nos gusta ver de nuestros clientes leales. Por favor envíenos un mensaje privado. -MM.
"My battery life sucks on my newly purchased iPhone 8. @sprintcare @AppleSupport EXPLAIN!!!!!!! | @621297 Hey! We would like to look into this issue. Please send us a Direct Message, so that we can further assist you. -KA"
#sprint is so garbage. I can’t even get two bars in my own home since our internet is down. | @657883 Hi there! We saw your tweet and would like to assist you. Please send us a DM to further assist you. -GM.
"@115911 please stop playing w/ my phone service before i have to switch to @ATT | @657926 What's going on with your service, Natalie? We're here for you and would love to help out. DM us so we can look into it with you. *BlakeT"
"@115911 @TMobileHelp what's your customer service email? I still haven't been reimbursed for my switch from At&t 7 months ago. | @657927 Carrier Freedom issue + Me = RESOLVED! It's what I'm known for, DM me, I've got you #covered https://t.co/n6tQTx28XN *OliviaStewart"
"Had to break up with @115911 today | @499066 Why, Ami?! We miss you already 😭 Let's see if we can work this out. Send us a DM! *TerriL"
"@115911 has the worst deal for hotspot, it's not even worth paying anything for. Can't even open a web browser to Google. | @657929 Slow speeds are no fun so I'd love to look into your connection and options with you, Su! DM us here so we can chat. *BlakeT"
@115913 I have an issue with t-mobile. My 18 year old son wants to unlock his phone. He recently turned 18. He wants his own service with another provider. I have been told that t-mobile refuses to unlock his phone. He has an lgv20. His phone is completely paid for. | @657931 @115913 Thanks for reaching out. Let's look into an unlock for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"hey @115911 how about actually sending me a phone that works so I don't have to go through 3 of them in three months!! | @657932 Oh no! A working phone is essential so I hear ya, Amber. DM us here so we can help out. *BlakeT"
"Honestly shocked how bad of customer service I just had talking with @115911 @TMobileHelp after they told me they were gonna disconnect my line for being in Canada too long. Absolutely zero care to help me or to keep me as a customer. I will never in my life come back. #STUNNED | @657934 Hey there, Ryker! We definitely care! Send me a DM if you'd like another set of eyes on the situation: https://t.co/HuQi0EoCEV. *JasonBurr"
@115913 please contact me TMobile defrauded me 310-502-3007 | @657935 @115913 I want to look into this with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Has any other @115911 customers notice a completely dead zone in downtown #Seattle? | @657936 Hey Corey! Send us the details about where you're experiencing this, we want to check this out for you! *KittyG"
"So I call @115911 and they transfer me to three different people who almost spoke no English. | @657938 We can assist you here on Twitter, Devonta. Send us a DM and let us know what happened. We're here for you. *RickK"
"Talked to 2 different reps @115911 about why my supposedly unlimited plan gets throttled after 2GB so hard that i literally cannot get texts or use google maps. No 0 answers. Might be time to go. | @657939 Do you have T-Mobile One, Ivan? If you hit 50 GB and are in an area of congestion, you could see temporary slowin... https://t.co/voRbfp18z0"
@115911 We have a problem. We need fi talk. | @657942 We've got your back! What's going on? Send us a DM and let's talk it all out. *KeithM
@TMobileHelp Why are 44067's data speeds so awful in some areas and awesome in others? Even outdoors? Can this please be fixed? | @602732 We know that fast data is a must! Send us a DM so we can start investigating those speeds :) https://t.co/IUIA5vQSHC *MattHargleroad
@115913 @115911 seems impossible to get through to actual csr over phone to switch to $25 talk and text | @142417 @115913 I am here to help with that change. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115913 T-Mobile has no coverage in the subway tunnels in SF. Other carriers do. Can you do something about it? | @657943 @115913 I want to ensure that you have coverage on your commute. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
So yesterday my phone completly stop taking a charge. @115911 said they were overnighting me another phone to St Louis. Still no phone hopefully tomorrow. #prayforme | @648894 We definitely want a device in your hands ASAP! Send us a DM if you have any questions about the status. We're here for you! *KeithM
"@115913 I know u do not care, I am unfollowing u bc I thought u really cared about ur customers, u don't. | @308916 @115913 We value our customers and I want to prove it. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
@115911 how the mighty will fall | @308916 I am here to help. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
@115911 is this your definition of 4G LTE? #pathetic https://t.co/KJJNn1hfRI | @657944 Let's take a closer look at this! Send us a DM so we can assist. *KittyG
"@TMobileHelp Hey T-Mobile, what's going on in the 32804 with text service?  Used Android Messages, Samsung Messages, and it's slow/dropping texts altogether! | @657945 I'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
This internet so trash @115911 i hate you | @657947 That's not like us. We've got the blazing speeds! Send us a DM and let us know more so we can get things going. *KeithM
"#Tmobile #bogo is a scam.... Go elsewhere... they get you to sign up, buy the phone, set you up, to only deny you 2 months after and your left paying both phones.  How do we file a complaint? I have a paper trail to follow @115911 @TMobileHelp @115913 Samsung did there part | @657948 @115913 I am here for you and we will get to the bottom of this. I will get a reply via DM sent out right away. *AshleyNelson"
want horrible phone service? go with @115714 I cant wait to leave | @453467 Oh no! We hate to see you leave the Sprint family. Please let us know why you felt this way? We are here to help. -RM
@sprintcare @115714 does Sprint still offer help with fees from Verizon when switching from Verizon to sprint? | @396919 Thank you for reaching out to us. Are you referring to the Sprint contract buyout? Please let us know. We are here to help! -CO
@115714 @sprintcare I am not very happy with my phone not being able to connect to the internet right now. All day actually. I have taken all necessary steps and nothing. Thanks for that. | @658013 Hey there! Send us a DM to further assist you. - LM
"@115714 Its nice having a new phone but whats the point if I am missing out on so much because its not activated. Since activating is easy sign me up. #pbmfwkn1 https://t.co/oK7rBjF5rR | @651886 Hey, there! We'd be happy to further assist you. Please, send us a DM to move forward. -L.D."
Who can explain why my @115714 phone data with two bars makes @23330 look like #dialup I’m tired of #wasting $50 for crap. https://t.co/UEYDoz6V2I | @658014 We apologize for slow data speeds. Please provide your contact # by DM and we will reach out to help.
"I paid @115714 for a phone that I don't have up to now. What am I? | @658015 Hey! Let's get to the bottom of this. Please send us a Direct Message, so that we can further assist you. -KA"
"@sprintcare I switched to a new provider, turned my phone in to my local Sprint store but got a bill in today for the phone because it's wasn't mailed back. | @658016 Hey! This is concerning, we'd like to look into this and get this fixed for you. Send us a DM so we can further assist you. -CD"
"@115714 I'm a very unsatisfied consumer of 12 yrs bill always high looking for a better phone company don't lie when u add a line phone bill skyrocket from $122 to $234 whoa If I  knew that i would went to Metro PCS or Cricket it's sad | @658017 Hi, please send us a DM so that we can further assist you. -RA"
@sprintcare @115714 how do I redeem the two months of free iCloud that was supposed to come with my new #iPhoneX | @286200 Hi there! We advised that you reached out to Apple concerning your issue. -JA
"#Sprint been with sprint for over 15 years just experienced the most horrible customer service | @658018 Hi Bridgette, This concerns me please send a Direct message so I can address what happend. -AF"
😒 @115714 what yall got going on | @658020 Thanks for reaching out to us. Can you elaborate on the issue you're experiencing? -CP
"Hey @115714 @sprintcare I need your help ASAP | @128384 Hi there, we are here to help. How can we be of assistance? -G.C"
"I was promised $145 per month and @115714 keeps charging way more. | @156980 We understand and we'll like to resolve this issue for you. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 charged me over $200/month. Promised $145 month. Not fair. | @156980 This is not how we wish our customers to feel. Please send us a Direct Message, so that we can further assist you. -MJ"
"I must be in the bad area of my house. #sprint #cox problems. | @415873 Hi there! Hope you're doing well today. Please, send us a DM giving us more details on the inconvenience you are experiencing. - CE https://t.co/rMApsV8PQY"
I need help with my order @sprintcare | @483351 Hi there! How can we assist? -RL
"After 15 years, might leave @ATT, @115714 @115911 @115725 what you got? | @658028 Hi there! We would be more than happy 2 welcome your 2 our Sprint family. Click the link provided https://t.co/EVS8Kcud8U for more info. -JA"
"Oh, #Sprint! What a horribly mismanaged company. I say this as a stockholder and a subscriber. It sucks when I have to teach the rep on the phone how to do her job @115714 | @267382 Hi! We understand that this can be frustrating. Are you currently having issues? We would like to help. Please DM us to assist you. -JM"
So. I really am an early adopter. Just ordered iPhone X. @115714 upgrade program makes it very affordable (read: irresistible) 😅 | @658030 We are glad to know you are enjoying our services. Our customers satisfaction is our number one priority. -SH
Oh @115714 how i hate your service 🤦🏻‍♀️ | @658031 We would love the opportunity to change that impression. Please send us a DM and follow us so we can. -KG
"How does GPS work but I have no reception for the entire state of Utah? @115714 | @658032 Hey! We would like to take a look into this issue. Please send us a Direct Message, so that we can further assist you. -KA"
@116447 I would like to pitch my brand Kix Mobile to Softbank. Who should I contact? Thank you in advance! https://t.co/x72n56y8Td | @658112 Hello Lonnie! You can go to https://t.co/UuejozDB1c.
"@115911 My wife has had to go to one of your stores 3 times to try to get a new Samsung galaxy S8 but each time your system is ""down"" and unable to process the sale. Really?? | @658158 We only want you and your wife to be confident with our services. DM us and let's check out what's going on for you. *JamieK"
"Why give an option to turn on and off Binge On if a customer doesn’t even qualify, @115911? Used all of my data because of misleading advertising. @TMobileHelp @115913 | @658159 @115913 We want to make sure we're on the same page and that all is right with your plan, Dolly. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I need to update my Corp discount.  How and where do I do that? | @658201 Hi @658201. #TForce to the rescue! Send us a DM so we can help you get that info updated. *JustinL
"@115913 I switched to @115911 in March. Still waiting to get my @ATT termination fees reimbursed as promised. Tried calls, emails and @TMobileHelp to no avail. Can you help? | @657927 @115913 We're here for you and want to ensure you receive all reimbursements that are due to you. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I’m thinking about leaving T-Mobile because you all cut my phone off and told me I️ could do payment arrangement and told me after the fact that my account wasn’t eligible | @421982 I would love to see what we can do to help! Please send me a DM! https://t.co/1zjPjvErgA *MaddieAbbot
"I've had to initiate all attempts to resolve this issue. No one has followed through with what they said they'd do, and no one seems to understand that the point of supervisory support staff is to resolve *extraordinary circumstances*, which this clearly has been. @115913 | @659220 @115913 We are here for you every step of the way, Nathan, and would like to continue in DM. I will respond there. *AdrenaBentley"
"I just unlocked my @115858 7plus from @115714 and through Sprint ...@115911 will I be able to use my phone on your network??? | @622119 Great question, James! Send us a DM so we can talk more about your situation! *MelindaR"
"@115911 Your customer service is dog shit. Everyone I talk to is rushing, can barely understand what they are saying because they talk so fast. After 6 seperate calls my issue still isn’t resolved. Get better customer service. It’s an absolute joke and a waste of time. | @659221 It's important to us to always have the best service for you, Alan! Please send us a DM, so we can get this resolved for you. *TarynS"
@115911 @TMobileHelp @115913 are u guys planning to fix these speeds in my area or should I get something else? https://t.co/8y7pKs2LR4 | @659222 @115913 Coverage is a necessity. Click https://t.co/Mww69Rzn7a to send me a message so I can review and assist. *AshleyNelson
@115911 I have a question about upgrading my phone | @659224 We're here for you Heather! Send us a DM! :) *RickK
"Sure is hard to use my @115911 phone when it completely fails t0 have service even in the middle of major cities. | @306886 Hey Steve, let's take a closer look. We want you to be able to use your phone everywhere! *KittyG"
@TMobileHelp still holding my breath wating 4 a Spvr to call me about this bill which is never correct -every month bill drama😣 | @629026 send me a DM and let's get this worked out! <3  https://t.co/ezZMoc7QXB *GraceFranco
"@115911 whats up with the free Netflix. I was told that me and my family could get it but it turns out we aren't getting it until January. | @659225 It does take some time to kick in, if you have any questions, send us a DM! *KittyG"
"@115911 I never got the Netflix account for t-mobile | @659226 Hey Cheyeanna! Have no fear, we can totally assist! Send us a DM here and we'll get you the info! *KittyG"
"@115911 so disappointed in ur comp. Nothing but probs since day 1 now new prob and waiting an hr for sup call back.. | @659227 Hey Charmaine, we hate that you're feeling this way! Send us a DM so we can turn this around for you asap! *KittyG"
"@TMobileHelp need some help. DMd you. Please help guys thanks. | @659228 Hey Kyle! I got your DM, I'll meet you back in there and send a reply shortly. :) https://t.co/D4NKjg57yo *SultanGardezy"
"@TMobileHelp How much is it to jump to the Galaxy S8+ on JOD? | @135975 I got all the deets on that upgrade when you're ready, just sent you a DM! https://t.co/JPRc1xZFQs *LolaChu"
"@115911 I was on the phone with one of your customer service representatives asking about TMobile and why I might switch, and I was hung up on.. I have great phone service w/Verizon, so the call wasn’t dropped

Not a great impression | @623922 That's definitely not how we do things here, Jack. We are glad to discuss anything you want to ask. Shoot us a DM. *JPL"
@115911 how come @6178 not willing to honor the TMobile Tuesday coupon? | @659230 We want to find out more about what happened so we can assist. Shoot over a DM so we can chat further. *JPL
"@TMobileHelp sent DM, can use your help w an issue | @659233 I see it! Thanks, Ramon! I'll meet you back in the DMs! :) *MaddieAbbot"
"Looks like it’s time to go back to @115725. I have “LTE” and my internet is very slow. @115911 https://t.co/oXlx8ZaTaw | @659234 Having strong connection is important to me, Ruben. Let's take a closer look to see what's happening. Send us a DM. *RickK"
"This is so sad @115911 @115913  Twitter now offers 240 characters but you guys can’t offer decent internet speed at Logan International Airport even though LTE is available with 4 solid bars.
How much longer do we have to wait ? https://t.co/DIZ4EniEPQ | @553726 @115913 Coverage is a must when waiting at an airport. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@TMobileHelp I requested an unlock email to unlock an iPhone 7 but haven’t received it | @642940 I can help make sure we are setting you up for success here, friend! DM me here https://t.co/P5ACUoCEw4 I got your back *ChasityScanlanSevao"
"Lol @115911 my network really messed up @comcastcares fix up | @362711 Shaerronn, send us a DM with the details, we got your back! *KittyG"
@139703 @115913 @115911 Pre-ordered an iPhone X. Paid a $300 down payment even tho @TMobileHelp said beforehand it'd be $0down&$41/mo. @115817 lost the phone on the 3rd. Spent 5 hours at @UPSHelp trying to track it down. It's stayed lost/stolen. | @659220 @115913 I want to get to the bottom of this for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@TMobileHelp please check DM | @657942 Hey Luzshara! Thank you for your patience :) I got your DM and replying back right away https://t.co/dzjAJQ2bkx *SoRaYi
@117543 it's frusturating to travel outside metro Memphis and have no service. AT&T and VZW friends had no issues. | @384597 @117543 Coverage is important especially when with friends. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"So i has a lot of voicemails on my old iPhone 7 and now my new phone iPhone 8 Plus is only showing 5 on visual voicemails after i restored it from the backup what gives? @115714 @115858 | @659284 Hi there. Please send us a Direct Message, so that we can further assist you. --RB"
"@115714 How is possible I'm been charged $263 for one day?! Btw I activate my account on 11/7, so on 11/6, I wasn't even a customer. Do you still have the 14 days satisfaction guarantee policy? https://t.co/VQa8VGkZxo | @659285 Yes, we do have 14 days satisfaction guarantee. Please send us a Direct Message, so that we can further assist you. -CP"
"@115714 u suck !!!😡😡😡 | @659286 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
@115714 u suck !!!😡😡😡 | @659286 This statement is really concerning to us. Can you let us know why you feel this way? -PP
"@115714 you are going to lose a customer of 7 years....I didn’t ask you to change anything on my plan 🙋🏾‍♀️ @115911 👀 here we come | @659289 Please send us a Direct Message, so that we can further assist you. -PP"
@115714 you are going to lose a customer of 7 years....I didn’t ask you to change anything on my plan 🙋🏾‍♀️ @115911 👀 here we come | @659289 Oh no! We would hate to see you leave. Please allow us the opportunity to turn this around for you. -PP
"@115714 I stuck with your service for 11 years. Your terrible network in the USVI post Hurricane Maria damaged any good reputation you had left there. Tonight Jan in the Philippines, Id 1296740175 was completely disrespectful. Her supervisor yelled at me and hung up on me. NPS=0 | @659290 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
Okay QUICK UPDATE: THEY👏🏼DROPPED👏🏼MY👏🏼SECOND👏🏼CALL👏🏼AND👏🏼NOW👏🏼THEY👏🏼ARE👏🏼CLOSED. @115714 🖕🏼 https://t.co/UR7TJ4o3eO | @659292 Hey there! This concerns us and we'd definitely like to check this! Please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY
"100% do not recommend switching to @115714 | @659293 Please let us know what makes you feel this way, we really want to help you. Send us a DM to further assist. -GM."
When a company says on Wednesday that a supervisor will call you back today and now it’s Friday hmmmm @115714 | @644455 Hi there! Please send us a DM with the details of your issue so we can address it for you. -GM.
"why y’all service so horrible, what am I paying y’all for ? @115714 !!! | @659297 That's not what we like to read! Allow us to further assist! Please send us a DM. - DB https://t.co/rMApsV8PQY"
@sprintcare tired of bill continuously showing plan changes when I am mot making changes. My plan has not changed in months | @659298 We would like to review this case. Please send us a Direct Message so we can further assist you. - AP
🗑 award goes to @115714 https://t.co/FUTLK59flO | @659299 Hi there! We want to help. Please follow us @sprintcare and please send us a Direct Message to further assist you. -Y.F.
@sprintcare when will the service in Wilson nc be back working. It’s in and out. 😡😡 | @659300 Hey there! Send us a DM to further assistance. - LM
Can I get a conditional unlock (short period) on new device if I move to tmobile? @115911 @TMobileHelp | @660184 Let's take a look at the account. I got your back! Send me a DM please. :D https://t.co/SOlY6peOCU *EricMarentes
@TMobileHelp I suddenly have no service and can't access my tmobile online on my computer. | @660186 Let's take a closer look and get your service back ASAP! Click here to send me a DM https://t.co/6eZrWJ9PIa *JustinRhodes
".@115911 & @117159 
Why is it that everytime I get an update from you guys it ruins phone! Phone is now super super slow. Google doesn't work. Phone constantly freezes & I have to restart. Takes forever to type. Etc etc etc. Why do you guys suck? Why all the problems? | @302566 Whoa, Michael!This is not the experience we want for you. Please send us a DM and allow us to take a closer look!... https://t.co/GaVY64VbEY"
"After everything I’ve gone through this year, I pray that @115911 would make it easier for me to get he iPhone X. It’s a long story, but I’m just happy to be alive. 🙏 | @660192 Life comes with a lot of struggles so you deserve to #TreatYourself. Send us a DM & we'll look at your upgrade options! 😊 *HeatherSaenz"
"@115911 @TMobileHelp I have been trying to get my ELIGIBLE iPhone 7s unlocked for 3 days, very frustrating calling multiple times!  I am a loyal customer just trying to give old devices to my family! | @660193 Unlocking phones is my forte!🔓📱 DM me here! https://t.co/Op5C2z3lou *ChelseaBailey"
"@TMobileHelp I switched over from GoogleFi from Speeds at over 40MB/s and now activated my line with you to only see  <1.5Mbs, what's up with that for zip 94502? SAD.  My other verizon phone gets 25Mbs+. | @660194 I definitely want you to see lighting speeds! Shoot me a DM and let me take a look! https://t.co/NMvRntQYM5 *SarahPearson"
"@TMobileHelp hi guys. can someone help me with a cancellation this late | @543595 Hey David, hit me up with a DM and I'll be happy to help my friend. 😊 https://t.co/JndQXzqo6y *UsmanArif"
"@115911 why did I have to wake my husband up to tell you you could talk to me? I was there in the TMobile store in person when we combined our separate accounts from another provider into one TMobile account. Who presumed that I wasn't an authorized person FOR MY OWN PHONE? | @660195 Hey there, Stevie! We understand how frustrating this must be. DM us so we can see what's up! *MelindaR"
". @115911 is the system down? My phone has no service and I’m in a good area 😔 | @660196 Hiya, Bobby! Let's take a look at what's going on! DM us! *MelindaR"
"Same as hell. Getting rid of they weak asses ASAP.. Been with @115714 trash ass too damn long.. https://t.co/Ztc4JIu11J | @305001 We would like to assist you. Please send us a Direct Message, so that we can further assist you. KC"
"really want to switch services @115714 is expensive for mediocre coverage | @660215 That's not the way we want you to feel. Please DM us, so we can check your surroundings and check to what resolution we can get. -LR. https://t.co/rMApsV8PQY"
"Hey @115714 why is my bar 3/4 full, on LTE, and i cant send a text? Your service SUCKS!!!! | @660216 Understand your situation. We are willing to address such matters, please approach us via DM to better handle the situation. - VC https://t.co/rMApsV8PQY"
@115714 Has the worst customer service I've ever experienced lol | @660217 That's not the way we want you to feel about us. Please don't doubt in sending us a DM with your concerns. We're here to help! -LR. https://t.co/rMApsV8PQY
The most egregious lack of customer service & discrimination I’ve ever experienced @sprintcare @115714 - never been so disrespected. | @660218 This is not the type of feedback that we like to hear. Please give us a second chance to assist you further. -FP.
@TMobileHelp I sent a dm | @651327 Thanks for sending that DM! I see it! You'll hear from me there shortly! *Becca Brandt
"I got a text with one date to debit and an email for another. @115911 https://t.co/96HbT83GqS | @660255 Let's get you the right date, once and for all. Send us a DM Joie! *KittyG"
man @115858 @115714 disconnect my phone bc I’m just going to get in trouble | @660388 Hey there. What's the issue that you're having? Please elaborate some more via DM. -KT
Hey @115911 can you guys just not throttle us anymore we have a 6 person business plan and tour the world often and it’s pretty hard to be efficient | @661129 We appreciate you reaching out. We're happy to review your account to ensure you have the best possible option fo... https://t.co/JxMXseOl3d
Let’s part ways @115911 you’ve lied to me you’ve led me on and verbally abused me. This relationship is toxic and must come to and end. | @424579 I've sent you some information in a DM. Let's meet there to talk about this. https://t.co/PbJEgtqanO *JeromyBingham
"@TMobileHelp Hi, can't make or receive voice calls and no-one on chat responding to me - please advise where I can get help to restore my services. Account is current (nothing owed) | @661131 Hey there, we are certainly here for you anytime. DM me so I can get you fixed up today! #MagentaMaster
https://t.co/yWJ3dkAYQP *FreyaH"
"What’s wrong with @TMobileHelp online billing? 🙄 | @661132 If something is out of the ordinary, DM us and we'll help 📩😉 https://t.co/sSNDOSJlnR
#TforceIsHERE *AshleyHamilton"
"Are you seriously that pressed for $$ that you’re refusing to give a customer their rebate? @115913 @115911 | @424579 @115913 We want this rebate to be swift and painless. I'm here for you today, let's find a solution. DM me https://t.co/PbJEgtqanO *JeromyBingham"
"How can u take phones off my account & offer a rebate only if you put the phones bck on my account? What kinda shit deal is tht @115913 | @424579 @115913 We are here to take care of this and I don't want to see you leave. Let's fix this, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@115911 hi
i bought an note 8 from samsung and i cant use it from israel, can u please help me unlock it?
thanks. | @661134 Hey there, Salim! Send over a DM and let's take a look at that for you! We are here to help! *BrookeK"
The hell does @115911 thinks charging us for a phone they are not even sending? Fkn Pissed!! Where is my momey???? https://t.co/Az6o2x689o | @661135 Hey there. I'm here to get you all the deets you need on your order. I'll meet you back in DM. 📱📦 *ChelseaBailey
"@TMobileHelp Do yall report late payments to my Credit Report? If you do, how long of a period? 30 days? | @600500 I'd love to get you the answers that you're looking for! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
@TMobileHelp my bill is so screwed up. | @661136 You're in the right place! Meet me in DM :) https://t.co/BXDdporH4e *JenniferRivera
"Hey @115913  why is it so hard to unlock a phone for traveling? Especially one that is fully paid off.
Been talking to @TMobileHelp for almost a week now and just been going around in circles. I already have a lot more issues with @115911 compared to my experiences with @ATT | @428216 @115913 That’s not the experience I want for you. I’ll meet you in DM to help with that unlock process https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911 you guys use to have the best costumer service. Now every time I call your employees are always rude can you fix this @115913 | @413849 @115913 We always want you to have the best experience, hands down. If you need a hand with anything, DM me. https://t.co/plE6XCdHhz *CharlesOpacki"
@115913 LTE still sucks in downtown Denver 🙁 when is T-Mobile going to focus on this severely congested area?Reporting for 3.5 years now | @661137 @115913 Coverage is vital so let's make sure your area gets the attention it deserves. DM me for assistance. https://t.co/plE6XCdHhz *CharlesOpacki
"Why are there always issues with the @115911 app? It hardly ever works or says oops @115913 | @661138 @115913 We want to make sure the application works for you. Let's get this fixed, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@sprintcare Why am I constantly getting a message that says server can’t be found. When trying to search the net. | @661155 Hi David. Sounds like something we need to look into. Can you send us a DM for further assistance? -EG
"Hey @115714 how does it feel to lie, cheat, and steal money out peoples pockets? Because you are damn professional at it! #🖕🏼 | @661156 Hi there! Please send me a DM, so we can further assist. - LP"
"My iPhone has been searching for service for 12 hours now. WTF?! @115714 | @152925 I would like to look into this for you.Please send us a Direct Message, so that we can further assist you. -MC"
"Retweeted Brian Tong (@219531):

@115725 .@115714 network isn’t ready 2 support the Pixel 2/2XL yet. A lot of confusion for peeps who J… | @661192 Currently we're supporting the Google Pixel devices. You can learn more via https://t.co/yZbCr6o8bt. -JT"
@sprintcare  1/2 If you are going to encourage customers to upgrade at least keep your stories straight | @210982 Pleasant good day. Shoot us a DM with what you'll like assistance with today. - FS
"Hey @89026 @TMobileHelp thanks for being top High Value Members of last week, have a great day :) (insight by https://t.co/YAI3d4VkbN) | @661278 You're welcome! :D We appreciate the support! 💪😎🌟 *PatrickUllmann"
"@TMobileHelp So NO ONE can help me unlock my phone? I just paid off the entire EIP and none of you can help me? | @283609 Hey there, Rah! Replying to your DM now! *KyleSaragosa"
"@115913 hi John, I have contacted TMO's customer service twice regarding a return shipping label; have yet to receive anything. Help!! | @661286 @115913 We've got your back here. Please DM us and we'll check out this return with you: https://t.co/cuEwtd2epS *DanKing"
"@115714 ur services are def NOT worth the headache of my phone bill being incorrect every month & having to go into the store.About to leave | @661386 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -DJ"
"@115714 has the worst customer service. On hold forever just to be yelled at, cut off and then hung up on. | @661387 Wow that is not the kind of feedback we like to hear from our customers. How can I help you today?"
Yo @TMobileHelp any update on complaint ID 21775328? | @566990 I can check it out for you! DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin
"@TMobileHelp my Z2 Force has Facebook and FB App Manager installed. I can't remove App Manager? How else do you disable privacy on my phone? | @661392 Send me a DM, and I'll show you how to uninstall your downloaded applications! https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp just paid off my EIP can you unlock my phone please | @283609 I’ve got your back, Rah! Replying to your DM now! *KyleSaragosa"
"@115911 I havent been able to lgo into ""my tmobile"" for over a week 502 Bad Gateway. & theres no way to contact a webmaster. | @661393 Whoa, Mallory! Please send us a DM and allow us to further assist you with this issue! We are  here to help! *BrookeK"
Fuck the @115911 rewards is set to eastern time and I️ missed it | @661782 Oh no! We want to make sure that you #GetThanked! DM us so we can get you feeling the #MagentaLove! *MelindaR
@115911 I need help with T-Mobile carrier freedom rebate | @647407 Send me a DM and we can take a closer look into the Carrier Freedom offer! https://t.co/izQCWNdYgX *NickSuzuki
"Hey @TMobileHelp ya bud bought a #iPhoneX but it doesn’t come in until thanksgiving, if y’all could rush that to the week before on a Wednesday that’d be a gr8 help fam 💓💓 | @458405 I wish ya boy had those kinda powers around here! DM me and we can at least track it! https://t.co/GXcACu8dxr *JustinPhillips"
"@115911 @115913 - $50 credit for 4 months of over-billing, topped by aving a line removed against my permission, then being ignored for 24 hours seems low. @sprintcare, @115990, @117735, @661784 - wht do you think? | @305460 @115913 We are still awaiting a response from our new offer in DM. We'll be on the lookout for it. *JennaLundh"
"@115911 @115913 - $50 credit for 4 months of over-billing, topped by aving a line removed against my permission, then being ignored for 24 hours seems low. @sprintcare, @115990, @117735, @661784 - wht do you think? | @305460 We would love to have you join our Sprint family. You can click this link https://t.co/OLXF2ShjmN to view our current promotions. -CP"
@115911 is taking too long to ship my iPhone X. I’m getting impatient 😐 | @661785 New phones are so exciting! Let's see if we have any updates on your shipping! Send a DM any time. https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@TMobileHelp, I sent a DM. I was wondering if you would possibly be able to take a look at it. Have a great evening. | @591109 Hey Richard! Got your DM! Meet you back in there! https://t.co/NMvRntQYM5 *SarahPearson"
"@TMobileHelp sent y’all a pm | @661787 Thanks for sending that DM, I'll meet you there! *NickSuzuki"
@TMobileHelp just wanted to let you know that I just received the best help from PeteH! He answered all of my questions quickly!!! Go Pete! | @659224 That is awesome! I'm glad to see that Pete was able to help you out! What a rockstar! :D https://t.co/D4NKjg57yo *SultanGardezy
How i used up all my UNLIMITED data ? @115911 please let me know. Because this sure is an interesting concept to think of..... | @387738 Hey there! Let's take a look at what's going on! DM us! *MelindaR
"@115911 I have a locked T-mobile Samsung Galaxy s8 plus that I want activated on the Metro PCS Network. Can someone please help me? | @661789 We can assist you with the unlock process Kev! Check out these requirements here: https://t.co/CDV8GD5667 

Send us a DM! We got you. *RickK"
"Still waiting on Verizon @115990 to get act together. @115911 @115714 @ATT Would you guys do this to me after 17 years of service | @661798 Hey there, thank you for reaching out to us. We value all our customers. Visit https://t.co/0qT1rLBLtN for more information. -OA"
"Suing @115714  bc if it weren’t for their SHITTY SERVICE I would’ve gotten an Uber an hour ago and would have been home in bed already 2 hours ago | @298614 We understand your frustration, please send us a DM. Lets check this out. -PB."
"@sprintcare Traveled (U.K) and cant get into my Sprint iPhone app to check my European roaming/status I get error. Pls PM me ASAP #issue https://t.co/F8RFCFnQJC | @661848 We would be more than happy to assist you with this. Please send us a Direct Message, so that we can further assist you. -PP"
"@115714 y’all need to make my speeds better cause this ain cutting it 😤😤 | @661849 Since when have you been experiencing that low speed? Please, allow us to assist you, sending us a DM with this concern. -LR. https://t.co/rMApsV8PQY"
"@sprintcare 24/7 help? yeah right | @630747 We are really sorry for this situation, allows us the opportunity to assist you from here. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
"@115714 scamming | @661850 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
Fuck @115714 you suck ass | @661851 This statement is really concerning. Can you let us know why you feel this way? We would like to turn this around for you. -PP
"Can’t believe it paying for phone service and it doesn’t work. More than couple years with @115714 being obligated to change company no service,  it’s too slow at @150414 | @661853 Can you elaborate on the issue you're experiencing? Please send us a Direct Message, so that we can further assist you. -CP"
"hey @115714 i’m thinking of switching over carriers, what deals you got? | @181248 Also you can visit https://t.co/OLXF2ShjmN to learn more about current device and plan pricing promos. -LNL"
"hey @115714 i’m thinking of switching over carriers, what deals you got? | @181248 Available is our Contract Buyout Promo (https://t.co/9ABiXqmY33) and our 1YR FREE Promo (https://t.co/DXeSKlIlYx). **Not combinable. -LNL"
"@sprintcare Sprint - You have a test link live in production! Went to log in and view the call log and got this link - https://t.co/HauMeN0PuB. To replicate, try to view your call log in my sprint. #Sprint | @661854 Hi there! Please, elaborate on your issue and send us a Direct Message, so that we can further assist you. -MM."
"@sprintcare my #Army #veteran husband came back after 15 mo in S Korea & @115714 screwed up suspending his contract. They've confiscated his phone for 2 days now, trying to find someone to void charges. Happy #VeteransDay breaching #soldiersailoract | @369841 Wow, that’s terrible. Let’s get it fixed. Shoot us a DM! -LNL"
"How am I still on 3G @115714 ? | @661855 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
Why do i pay extra for unlimited if my coverage is LITERALLY TRASH. I switch to wifi all the time because @115714 data doesn't work at all. | @661856 Allow us to take a better look on this! Please send us a DM. - DB https://t.co/rMApsV8PQY
"@115714 need help and no one ever picks up the phone. | @589412 Hey there! Please, send us a DM in order for us to further assist. -MD https://t.co/rMApsV8PQY"
@115714 make it right https://t.co/q7PphlxQhh | @662830 Please allow me to look into this for you send me a private message so I can help. - IR
@115911 you guys charged me for 2 watches instead of 1😩😂 that was NOT the plan | @662908 Aww no! We can definitely check this out for you. Send us a DM ASAP. *NaeJ
"Started service with #sprint was not satisfied, canceled before my 14 days, serveral calls to customer service or lack there of, forced to pay account charges! Not good Marcelo. @115714 @sprintcare @116447 | @663436 @116447 Team @116447 would like to thank you for taking the time to speak with us.  I will give you a call on Tuesday November 28, 2017 once I receive a reply from our refund team.  Enjoy the rest of your day."
"Started service with #sprint was not satisfied, canceled before my 14 days, serveral calls to customer service or lack there of, forced to pay account charges! Not good Marcelo. @115714 @sprintcare @116447 | @663436 Team @116447  will be more than happy to discuss your concerns.   Contacting you now. https://t.co/rMApsV8PQY"
Don't let @115714 bait and switch you this holiday shopping season!!! | @663463 Hello Tammie we hate to hear you feel this away about sprint. Are you a sprint  customer if so how can we help you into changing your mind on how you feel about sprint.
"@115714 your service sucks ass | @663464 Are you currently experiencing some type of issues with your service? Let us know what is going on, to take a closer look into this for you. - JF"
@sprintcare How come 3G is all we used to have and could do everything but now when my iPhone says 3G I cant do anything? | @460009 (2/2) Do you have this issue in one or multiple locations? How long have you been having issues exactly? - WR
@sprintcare How come 3G is all we used to have and could do everything but now when my iPhone says 3G I cant do anything? | @460009 (1/2) Morning. Thank you very much for bringing this to our attention. We would love to look into your concern. - WR
"@115714 2nd time trying to switch over from Verizon#CS sucks#verification process has to be done in a store!!!! | @663465 Hello Maria we do apologize for the inconvenience you are having trying to make the switch, if you want please send a callback number through private message and I can call you to see if there is something we can do to get this matter resolved over the phone."
@sprintcare Having issues sending texts and receiving phone calls for days. I’ve missed some critical phone calls from my Dr. :( Help! | @663466 (2/2) Is this happening in one or multiple locations Is it a recurrent situation? ? How long have you been having issues? - WR
@sprintcare Having issues sending texts and receiving phone calls for days. I’ve missed some critical phone calls from my Dr. :( Help! | @663466 (1/2) Good morning! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@sprintcare : You guys offer a 14 day satisfaction guarantee and when I asked to cancel within 14 days, no one wants to cancel my line. | @426551 Hello Mitral, we hate to hear you want to cancel you services, is there anything I can do to change your mind?"
"@115913 @115911 @TMobileHelp I experience call drops near my home at a specific place. Was told your engineers would look into it 6 months ago but it has not been fixed yet. Help! | @663515 @115913 Help is here, Saketh. Please DM us the address you're seeing this at. We want to make sure you're getting the best service available: https://t.co/cuEwtd2epS *DanKing"
"@115913 John, I see u on Twitter all the time and I’ve been a t mobile customer for like 2 years now. Been trying to get my iPhone unlocked for 6 months, but every attempt fails & support can’t help. what’s the deal my guy | @128340 @115913 We've got your back, James. DM us and we'll check out your unlock eligibility with you: https://t.co/cuEwtd2epS *DanKing"
"@115911 traveling in India, in areas you're supposed to have full coverage available - unfortunately your ""unlimited 2G"" coverage is 100% dysfunctional. Can't load a single page. Any help? | @318148 We want to have you covered no matter where you travel. DM us and let's check out your service for you. *JamieK"
"@TMobileHelp Still trying to get a straight answer from you guys about Jump, cracked screens and my Samsung Galaxy.

Come on guys, I know it's a holiday weekend - but work with me! | @663516 Hey Asha! I see your DM and I am replying to that now. I will meet you back there! Thanks! *DanLawrence"
@115911 i need help with my account relating with name appearing on peoples caller id  ty | @663517 We're here to provide assistance. DM us so we can check this out for you. :) *JamieK
"why is the @136083 crap (eg ""destroying government institutions = just fine."") still showing up my phone? how do I get fox ""news"" off my news feed, @TMobileHelp? or is it iPhone I ask? | @663520 Hi @663520! Thanks for reaching out to #T-Force! I’ll be you #iPhoneHero. Send us a DM so I can help get this resolved for you today. *JustinL"
"Weirdest chat with @115714 ever. 🤪 https://t.co/xeCCzzGbF1 | @659360 Hi there, we saw your message. Please let us know if you need any assistance.? -SMG"
"@115911 service spotty today. Lots of dropped signal. No connectivity. Completely random.

Cc: @TMobileHelp | @306897 Staying connected is my number 1 priority! Meet me in DM so I can dive into this! https://t.co/b1rv6IDHSM *HolliePace"
"@TMobileHelp DM’d you guys. Waiting on a response. | @159946 Thank you for the DM, I will have a reply out to you shortly. https://t.co/jYNFEXxh3c *CarmenSipes"
@TMobileHelp is it possible to switch a business account into a personal account | @664118 We'd love to get you all the facts on that process Arivinder! DM me :) *JustinPhillips
"hmm... seems I'm not only one with a bad experience from @115911 @TMobileHelp https://t.co/wZYjgBwq6s | @651325 Hey there David! I'd love to get this turned around for you here, DM me! :) https://t.co/GXcACu8dxr *JustinPhillips"
How is it that @115714 will deny a deal to us the same day my brother law got that exact deal? Explain that to me please. | @665028 We will be happy to assist you. Please send us a PM so that we can further assist you. -SH
"Hey @18872 why is my internet speed 8down\2up when I pay for 10down\2up in Radford? @115714 #Shentel #speedtest | @553899 Hi there, i'll like to look into the coverage for you. Please DM providing your ZIP and nearest cross street! - AW"
"@116447 @115714 when will pricing for #iphoneforever for the X be released? Please make sure the site stays up the night of preorder! | @427430 We don't have any news to share, but keep an eye here https://t.co/YptxdDAL6i for the most current #SPRINT . Team @116447"
"@116447 @115714 when will pricing for #iphoneforever for the X be released? Please make sure the site stays up the night of preorder! | @427430 We don't have any news to share, but keep an eye here https://t.co/YptxdDSlXQ for the most current #SPRINT"
@115714 Still completely underwhelmed by your website. All I want to do is order a new phone! It's not that hard to do better. #bronzeage | @665045 Thank you for reaching out to us. Please send me a DM so I may be able to further assist you with your issue. -NW
@115911 well first teach your supervisors and representative to be honest with customers canceling service after12 years not a happy ending | @665067 We're all about honesty and transparency. What's going on? *JasmineS
"Welp, @115911 sucks again. After being told to return my old phone to a store, now I’m being told to ship it back. #lostlunchhour | @185506 Hiya, Mike! Let's get you squared away! Send us a DM so we can talk about this! *MelindaR"
"@138028 when will I ever get my $300 for bringing my Pixel to your service. Been a year | @326065 This does sound good at all! Please follow us on twitter, so that we can continue to assist you. -JC"
"@115714 this is getting out of hand. https://t.co/jlxFUTyw1p | @665686 We will like the opportunity to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"@sprintcare my texts are refusing to send to some people, but not others.  They are just stuck on ""sending"" | @665688 Hello there! Thank you for the message today. Please tell us are you receiving any error messages? -JR"
@435444 & @665690 spreading @115714 savings knowledge to the @127271 blue shirts. @257443 @22637 https://t.co/yD1JX5eAMT | @665689 Great pic! -KA
So I’m out of $158 because the lady at @115714 didn’t know how to do her job. Great. | @665691 Hi there! This looks like something we need to check. Send us a DM and we'll help. We'll await your message. - MP
dear @115911 How long do YOU think it should take a store rep to determine whether you have any given model/color of a phone? 15 min? 30? | @401337 We can assist you here with any upgrade or purchase of the device that you may need assistance with. *JasmineS
Hey @115911 your website is shitty and so are your stores | @665739 We expect you to have the absolute convenience and a pleasant experience with both. DM us more about your experience. *KeithM
"@115911 out of nowhere my account got charged an extra $9 Called twice about it and got two completely different explainations | @175096 Hey there, Jeanie! Please send us a DM so we can get to the bottom of this for you! We are happy to help! *BrookeK"
@115911 how do you redeem the @6178 credit? There is nowhere to enter it on the website | @666084 Having some trouble redeeming? DM us details so we can get you fixed up! *ElleA
Hurricane Irma passed over a month ago & I still have poor @115714 cellular service. #cmon any day now. | @666358 We're here to help. Please send us a DM for us to further assist. -AT
Hate sprint. @sprintcare . Second time. Ready to change carrier. Your network team obviously isn't paying attention to anything!! | @492322 Hi there! We don't want you to have problems. What's the issue? Please send us a DM. -  EH
"End up yelling obscenities at voice recording because I can't get help from @115911 and can't get live person. They spend zillions on marketing, nothing on support. Pretty much the way it is today. | @666382 We're all about offering support. How can we assist Johnett? *JasmineS"
"Hey @115911 if you give a shit, I’m still at work with no service you PRICKS! | @165232 I'll meet you in DM! *FeliciaPorter"
"@115913 so we just bought our pixel 2xls @ Verizon, trying to activate at T-Mobile to get our promo on, system rejected it, was up bro? | @333283 @115913 We've got you, Roberto. Send a DM our way so we can check this out and help: https://t.co/cuEwtd2epS *DanKing"
@115913 if you are a customer-loving why won't ur team help me w/unfair charges | @308916 @115913 We want your bill to be correct! I see your DM and will meet you back there! *CassyFitzgerald
Thanks @115911 for a quick response and great customer service for helping with my problem https://t.co/Q58mi9wM0E | @556529 You're Welcome! Thank you for being #uncarrier with us! *HeatherB
"This is absolutely disgusting and terrifying, @115714 how do you plan on handling this? https://t.co/d6bhpsx2ck | @666445 Hey there, we would love to look into your situation. Please send us a Direct Message, so that we can further assist you.-DD"
.@115714 has the most ridiculous wait times. I'm here to drop $900 on a phone & sign a contract & have to wait 45 mins in line. #ByeFelicia | @666446 Oh no! Good afternoon Kenton. Please send us a DM so we can resolve this issue for you. Thank you. Ange L
".@115714 has the most ridiculous wait times. I'm here to drop $900 on a phone & sign a contract & have to wait 45 mins in line. #ByeFelicia | @666446 @115714 We are trying to send you a DM, however we are unable to do so. We ask that you follow us so we can send you a DM. -KW"
"@sprintcare SMS stuck on send and then fail in New Jersey | @390993 Sounds like something we'd have to look into. Please send us a Direct Message, so that we can further assist you. -AA"
"Sick! #Sprint dropped my call with them after an hour and 10 minutes of transferring me around and keeping me on hold! 🙃 | @666447 We saw your tweet, and this sounds very concerning. Please send us a DM so that we can look into this for you. -SD"
"@115911 the phone was ordered 10/15 and thier was stocked!! | @326326 Gizel, we only want to provide you optimal support so you can be happy. DM us and let's look into your order. *JamieK"
"@TMobileHelp I added a voice line, but don't see One Plus Promo as a data option, is it possible to add? | @293024 Hey, I can definitely go ahead and add that. Send me a DM to better assist you :) *BettyAranda"
@TMobileHelp I asked a question on dm about the LG Aristo | @169764 I'll meet you back in our DM Joy :D *MarkMcLaughlin
Hey @TMobileHelp how do I report 2 bad cell signal areas? | @666478 Right here! DM me to get started: https://t.co/hsJ4QA1iRD *RachelMartin
"@VMUcare yes what prepaid monthly plan do you guys have | @201535 Hi @201535, you can check out the plans here: https://t.co/3ffcKGV3fB"
"After over an hour on the phone with @115725 today, I will be cancelling my service. @115714 @115911 let's talk. | @667114 Hello come on the Sprint Family will be happy to have you. -FR"
"@115714 won't unlock my phone, which is illegal. @115714 is a liar, because they said they unlocked it, and IT'S not. #ReasonsToLeaveSprint | @667115 Please send us a Direct Message, so that we can further assist you. - NA"
"@115714 won't unlock my phone, which is illegal. @115714 is a liar, because they said they unlocked it, and IT'S not. #ReasonsToLeaveSprint | @667115 Thank you for reaching out to us. We'll like to take a look into this matter. - NA"
"Fuck @115911  and their incompetent staff that works for them. | @667175 Hey, Jeramie! I totally understand the value of great customer service!  Come on over to DM, let's chat! *KellenF"
@115913 do you still offer the T-Mobile test drive? | @240577 @115913 The test drive is no longer offered. DM us anytime if we can be of assistance: https://t.co/cuEwtd2epS *DanKing
I have never had such an issue trying to buy a new iPhone. Get your servers together @115911 | @667176 Getting a new device should be super easy. Shoot me a DM so I can look into what's going on and get you taken care of. *JPL
"I have completely had it with these cell phone companies. Do not ever sign-up with @115911. TM get's an F in customer service. | @126855 We would love to work you to turn this experience around. Meet me back in DM, and we'll get started! *PeterLabrecque"
#InAnAlternateReality @115714 @124218 @180843 @sprintcare has their act together.  #Day13 #NoService #flabberghasted | @320501 Hey Theron! We will have an analyst contact you shortly.
"Yeah @115714 is on that bullshit fr | @299452 Thanks for reaching out to us. Is there anything I can do for you today, big or small? -CP"
"@115714 @115725 @VerizonSupport @sprintcare I need a new phone carrier dk wich one to pick | @667683 Hi there, thank you for considering us. You can visit the link provided to view our offers https://t.co/OLXF2ShjmN -MC"
"@116447 you shoud listen to your customers, be like @115913 ! He is a perfect example! | @577474 Team @116447 and the Sprint Network team have dedicated their time and energy to restoration – and normalcy – in Puerto Rico."
"@115911 is your customer service better over the phone than in person? #sorry | @553358 You can always send us a DM, Josiah! We can assist you! *MelindaR"
@115911 #TMobile @115858  focus more on customer care than selling things to me I don’t want. https://t.co/AWunrc7vq6 | @553373 I am anxiously awaiting your DM so that we can get stared! :) https://t.co/zXrDYDCnIa *Bridget Wren
"@TMobileHelp  i would like to unlock my T-Mobile Samsung Galaxy Note 8 i brought from Samsung, can you help me with that? Thanks. | @667731 I can help you get that unlock for you! Send me a quick DM. :) *TreBrewbaker"
@115911 @TMobileHelp stop trying to sell me accessories and try to help https://t.co/16vYKArMWp | @553373 I assure you that my offer to help is genuine! Send me a DM when you're ready! https://t.co/zXrDYDCnIa *Bridget Wren
"So, @115911 limits hotspot data speed unless you pay $ even though you are on the unlimited data plan. Yay! | @667741 Hey there! We're always here if you would like to talk about this! DM us! *MelindaR"
2 hours of driving for lies @115911 @TMobileHelp #Lies #sellmesomething | @553373 Oh my! Send me a DM and let me know how I can help! https://t.co/zXrDYDCnIa *Bridget Wren
"Hey @115714 my moms flip phone kept ringing 
I had to turn it off and back on it helped | @124216 Great! Glad to know that its working better. -WG"
Really hate @sprintcare. They only way you can talk to someone is through social media...smh. horrible customer service. Hello @115725 | @668241 This isn't what we like to see. Give us a chance to fix this. Shoot us a DM! - NJ
"As @sprintcare continues to disappoint been sitting 4 10 min at the sprint store with four reps one is actually working, the others talking. | @668242 Hi there! Did you receive assistance? If you have any query or concern, send us a DM. -  EH https://t.co/rMApsV8PQY"
I will NEVER recommend or use @115714 services EVER!! #worstservice | @668243 @115714 Thank you for responding. We need the details of the cancelled account to address the issue promptly.. -CO
"@TMobileHelp I’m trying to set up a payment arrangement online, but I keep getting a 504 error. Is the site down or is this on my end? | @661132 Let's look into this! Send me a DM! https://t.co/86MicZnF9C *WarrenCamp"
Unreasonable prorated charges ☹️ @115911 | @668278 Hiya! We're always here if you would like to talk more about this! DM us! *MelindaR
"@TMobileHelp hacked .need extension on at least part 2 of payment arrangement | @491024 Hey! Let's check that PA for you, shoot me a DM https://t.co/zMHlDmwgGJ =) *VictorianLang"
"CANCEL MY SERVICE THANK YOU. I NO LONGER NEED YOUR BUSINESS. TY. @115911 @TMobileHelp | @126855 We would hate to lose you as a customer, meet back in DM, and we will get to work! *PeterLabrecque"
@TMobileHelp Hey! Having issues and on the phone w/ customer care. Can someone check the DM and message me back. Possibly call me? Thanks! Urgent. | @405062 I've got a DM on the way! *TJEllwood
"@115911 @TMobileHelp - How many customer care people does it take to activate a line? | @668320 Hey it's Sasha, I just sent you a message! I’ll meet you in DM! *SashaAlvarado"
@115714 y’all better quit playin niggas paid a 430 dollar bill my shit can be this slow 😒 | @668695 Hey give us a chance to look into this. Shoot us a DM let's continue this conversation. - NJ
"why tf my bill $464 @115714 

first of all, your service not worth $464 and im not paying that shit. PERIOD | @668700 Hello I will be happy to take a look at your bill and see what is going on with it. Please send me a private message. -FR"
"@115714 it’s 2017, why am I still getting 3G on my 7 plus? | @668701 Let's check on that service for you. Can you send us a DM? We'll be able to move forward from there. -HM"
@TMobileHelp I have coverage but my data is not working. What’s up? | @668761 Thanks for the DM :) We got your back and will make sure to turn this around! *AmandaSansone
Still driving back empty handed #TMobile @TMobileHelp hang tight | @553373 We're here for you whenever you have a minute! *DuncanWorks
"@115714 why does your coverage suck so bad? | @228968 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"@sprintcare Horrible two weeks trying to activate phone. Still no solution, and no compensation. Will verify with PIN and account # in DM https://t.co/9kUd4Qiim0 | @302560 We would be happy to look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
"Not off to a great start @115714 @ Sprint Store in Glendale, AZ https://t.co/TFeXzxg01T | @206880 Can you let us know why you feel this way? We would like to look into this for you. -PP"
"Where is the help? @TMobileHelp called for the green light from your phone reps, then this? And the manager acted as if it were my fault https://t.co/nZ2LM99J8B | @553373 Thanks for reaching back out Townsen, I'll meet you back in DM. *MarkMcLaughlin"
"@TMobileHelp quick question: if i change one of my lines from One to One Plus, am i still eligible for tax inclusive and netflix-on-us? thx | @580690 Yes, absolutely!! :) Send me a DM and I can make that change for you. Click here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115714 why do I pay for unlimited data but now that I want to hot spot to use ""unlimited data"" I have to pay more? | @669633 Hi there, this is concerns me. Please send me a Direct Message, so that I can further assist you. -MC"
"Sooo unsatisfied with @115911 ... I need to switch to another phone service | @669649 Hiya, Chelsea! How can we get you feeling the #MagentaLove? DM us! *MelindaR"
"@115911 how do you inform tmobile of a dead zone in Chicago? Downtown in the city on Lasalle and Lake/Wacker. | @669650 We have you covered, Kimberly. Send us a DM and we can check out your coverage experience. *JeremyJ"
@115911 is service down in Austin -78745 Zip? | @669651 Let's take a look and see what's going on. Send us a DM so we troubleshoot with you *ErikS
@TMobileHelp when a order is switch to kept on hold what does that mean? | @429993 We can help you with that! Click on my photo to send me a DM! https://t.co/gf5u76tUhT *JennyRowe
@TMobileHelp Having to consider switching to Verizon b/c building reception not good enough in NE Atlanta. | @669652 Atlanta should have great reception! Click this to DM me so we can take a closer look https://t.co/6eZrWJ9PIa *JustinRhodes
"I can’t believe #Sprint sucks so much in Chicago. Wrecking my life. | @670014 Please send us a Direct Message, so that we can further assist you. -AH"
"@115913 @115911 going on Half an hour, where ya be? | @553373 @115913 We're here for you Townsen - I see your DM and will meet you there. https://t.co/93XwcSKFIy *RayButler"
"Ive always taken for granted the amazing service @115725 has provided me. But not anymore. Because now I have @115911 and the service is 💩 | @670070 Hey, Anthony! We only want optimum data for you at ALL times! Send us a DM, and we'd be happy to assist! *KellenF"
@TMobileHelp Can’t believe the great service T Force and Brent have provided for me. Keep up the great work 👍🏻 | @670246 Thanks for the shout out! We will be here for you no matter what Magenta Fam! https://t.co/zDWnfmYCQB *LauraBeasley
"Whenever my @115911 phone is in a house that gets their internet and such from @115725 , my phone literally stops working

🤔🤔🤔🤔🤔 | @670247 What the 🤔 Sounds like something we can solve! Send us a DM and we can take a look into this, Ricky! *TarynS"
"@115714 i have a question about my plan | @115952 Hi there! We'll be glad to assist you. Please send us a Direct Message, so that we can further assist you. -MM."
@115714 you really fucking suck I’m tired of this terrible service | @670366 Oh No! What has caused you to  feel this way? Let us know. -RID
@115714 get your shit together | @670367 Wow! Your comment is very concerning to us what seems to be the issue? -TR
"@115714 when your service is so bad you can’t even tweet the service provider to tell them..... https://t.co/QejXWmAXXs | @424347 We would love to look into this situation. Please send us a Direct Message, so that we can further assist you.-DD"
otw to @115714 right now. figgety fucked up. | @668700 If you decide you need us please reach out here in the chat. Have a great Day! -FR
"Got tricked by @115911 after the dude said it came with the plan 😒 could’ve bought my own. https://t.co/fiDQa2wsPD | @670446 Omar, lying is never our game. DM us and let's talk about your experience. *JamieK"
"@115911 @115913   answers on very poor service.  In Chicago.  Irving Park road.  20 minutes trying to return a phone.  Not working | @352116 @115913 We want this to be a smooth process for you, Steve. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Online reps for @115911 are unwilling to work with you like the ones on the phone https://t.co/sgr64NKY3F | @491024 I'm glad to help, but I do need your help as well. I'll meet you back in DM, Bud! :-) https://t.co/dPHUAru2pc *MikeVance"
"@115911 I claimed my redbox this week & now your ap says it's not Tuesday so now I can't redeem it. had till the 23rd. 😞wth?! | @670454 Oh no! If you redeemed it, you should have the code available for use until then. Send us a DM so we can review. *KeithM"
"@115714 When will My trainer rewards restock in gift cards? | @670773 Hi there, How we can assist you? -SMG"
"Got the Magic box from @115714 WORKS GREAT! Thanks 2 @sprintcare & @116447 for making this happen! Birthday this Sunday, gift maybe ? https://t.co/dSg9iQoCgw | @191555 Thank you for being a loyal sprint customer and Happy Birthday!!!! We hope you enjoy your day. team @116447 -ERS"
@TMobileHelp curr cust:ONE plan. 1 line 70$. Ordered 2x google Pixel 2 for 2x $325. Can I add line calling 844.786.2964 for additional $100? | @458898 Hey there! I've got all the details for you in the DM! Send me a quick message :) *AlexKimbrell https://t.co/GefRnVHVqu
@TMobileHelp & @115911 if you ever ship anything to me again using @115817 @UPSHelp I will immediately terminate my services with you | @553360 We appreciate the feedback Joe! Send us a DM if you'd like to talk more please: https://t.co/9HjR7dkKQb *MarkMcLaughlin
"Anybody wanna y’all about how @115911 is basically the worst...like THE WORST | @671032 We wanna know how we can help get back on your good side. Hit us up through DM, and tell us the details, so we can help. *JPL"
"@115911  @115913 Why do you only offer deals for new customers and not exixting? 10+years, always pay in time. No good deals for us. Why? Must value more loyal customers. | @671033 @115913 We absolutely love our loyal customers, Melinda. We have great deals available for existing customers right now, including a great BOGO when you add a line to your existing qualified plan. Check it out, here: https://t.co/H5XGcKdSSg *DanKing"
"@TMobileHelp Quick question! If I use wi-fi calling internationally, will I still be charged per minute for each call I make with wi-fi calling, no correct? (I’m on iPhone 7 Plus) | @265095 We have worked out some awesome international roaming features. WiFi calling back to the US in covered countries is free for our customers on qualifying plans! Check out the details here: https://t.co/COVxMcdcPs. *AmandaCross"
I’m never been so annoyed in my life with a phone carrier. 🙅🏽‍♀️ @115911 has did it this time. | @671037 I see your DMs and replied over on that side. Meet me over there so I can help turn things around for you! *HeatherPeterson
"I’m never been so annoyed in my life with a phone carrier. 🙅🏽‍♀️ @115911 has did it this time. | @671037 We never want you feeling that way ! Shoot us a DM, let's chat ! *TaylorMichaels"
"@115911 Im really on hold for 45 minutes. RIDICULOUS. 🙄🤦🏽‍♀️ | @671037 That really is too long to be waiting and we would like to jump in and lend a hand. Please send us a DM, with what we can do to assist. *JPL"
"@115911 , your service has sucked for the past few days. Plz get your s*** together. Thank you. ♡ | @671120 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115913, I have lovely reception in almost every building I am in except 360 Adams Street in Brooklyn. Can you help? Thanks! | @671127 @115913 Let's dive in and check out that address. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 what is going on with service around the #wheaton area?! No signal at all. | @671128 Oh no! DM us and let's look into your location right away Jennyfer. *JamieK
"@115911 https://t.co/YVGl7H0jL9 | @421509 Hey, Steven! I totally understand your frustration! We're here to assist you! Send us a DM, let's chat! *KellenF"
We should not have to talk to 20 people to file a complaint abt fraudulent charges @115714 but your customer service reps sounds robotic | @671159 Good afternoon.   Please contact our Fraud department at 8887880788 if you have experienced fraud on your account.  Thank you. -Felicia R
@TMobileHelp @115913 all the free promos in the world don’t make up for your horrible service and response rate | @553373 I was just able to send a DM your way. I look forward to working with you more there. *AlexGill
"@TMobileHelp @115913 seems like you are all soooo ready to help. Over an hour has passed with no response to my message. | @553373 @115913 We truly appreciate your patience, Townsen. We'll be replying in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"Anyone having connection issues with @115911? A show of hands, please! | @671654 A strong connection is very important for me, so I hear ya! DM us here so we can look into this with you. *BlakeT"
@115714  within 1% of the top carriers. When did the top carriers get so crappy. Why do we pay for such horrible service. Oh yeah shitty contracts | @671861 Allow us the opportunity to assist you. Send us a Direct message with more details of the inconvenience you're facing. - FS
"@sprintcare  what a joke. In the last year I have wasted more than 36 hours on the phone resolving billing issues because of Note 7 & 8. | @671861 Please, consider reaching out to us through a DM to better address the situation. - FS"
@115714 worst damn service ever😒 | @671862 Please tell us why you feel this way. We would like to know so we can further assist. -JN
"@115714 I don't know why I stay a customer with you guys, I'm on my 8 phone call try to activate the Pixel 2, why is this so difficult? | @671864 This situation concern us! Pease, shoot us a DM to better address the situation. - FS"
".@TMobileHelp - My bill cycle ends on the 14th. If I cancel service tomorrow to go to ATT, am I charged the whole month or prorated? Thanks. | @351698 Let's dive in and explore every option, Tom. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
@115911 I've no T-Mobile account. I can't access customer support on your website. I've a security concern that someone registered my email | @671890 Hi Kathleen. We take our customers' security very seriously. Please send us a DM and we will look into this with you *ErikS
"2.  Hold up - I need insurance for software updates? customer of 7 years.The math, take $189 or lose $150 per month FOREVER.  @115913 | @558616 @115913 We're here for you, Justin and we're ready to dive into this. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 How can I get some help?  I have chatted with you, called you and went to your store.  15 hour, 7 visits still messed up. | @672176 Hi there, Can you please follow us, so we can send u a DM. -G.C"
"Your service sucks @115714 | @672177 We will like to look into this situation for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"@115911 the data signal in Orlando is really bad rn, are you guys aware of this? data loads slower than DSL | @672186 Hey, BenZo! Thanks for the feedback! We only want optimum data for you at ALL times! Consider this noted! *KellenF"
"@126302 @115911 pls fix data signal in Orlando. thx | @672187 What issue have you been running into, Darian? DM us with more about your experience & zip code so we can assist. *KeithM"
"Seriously @115714? | @672451 Thanks for reaching out to us. Can you tell me a little more about it, please? -CP"
@sprintcare what was the point of sending me a secure message link if no one is on the other end to address my issue | @453435 Hey! We see you are already being assisted. I assure you an agent will be with you shorty. -RID
Can y’all fix my screen for free? @115714 | @672453 Hi Val! Do you have insurance on your device? Please follow us so that we can send you a DM for further assistance. -KC
"Why is my network sooooo slow @115911 😒😭 | @672474 We want those speeds to be at their peak performance at all times, Abigail. Send us a DM and we can talk more. *JeremyJ"
"When you try something so long for @115911 to help but no one helps :( | @525251 We won't let you down! What can we do for you, A.T.? DM us, and we ill make sure to get you taken care of. *JPL"
"Went to @115911 store to get v30. Not in stock, wanted me to pay for shipping, didn't explain charges, no v30 for me. | @672475 Hey, Marc! I totally understand your frustration! Come on over to DM, we'd be happy to assist! *KellenF"
@115911 will you extend another day just in case Panda doesn't fix their website to order food? | @346346 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help https://t.co/LCoTGMV7tC. *KennethStone
Sent you a DM @TMobileHelp :D | @126056 Thanks for the DM and for using that tag <3!   I sent you a DM back and look forward to your reply! *NevinBruce
"@TMobileHelp I need help, can you guys help me out? | @672670 Thanks so much for reaching out, and I just responded to your DM. *AustinWebb"
"@TMobileHelp I never received my Astro hat that everyone else got free in the app | @672745 Check your DM, let's chat ! *TaylorMichaels"
@115714 Why am I not able to pop my sim card in to another phone. You guys are playing dirty. #freemysimcard | @398936 Hello there! Are you trying to use your SIM  in a new or previous device? -KW
"@115714 Great company first they lie about promotions,then after 7 days still won't unlock the phone you paid off in full , fuck @115714 | @360980 Hello Curtis. Could you please elaborate on the issue that you're experiencing? -AR"
"Where is my $1000 phone @115714 🤔😡😒, I hate u guys | @278349 Hey there, may you please elaborate more on the issues you are experiencing? - LP"
"Sprint in pissing me off @115714 @sprintcare after being on the phone for 30 minutes of them offering me other options up selling me and the desperate SAVE ACCOUNT tactics I hung up I have 2 iPhones on my account just want to Remove the dam tablet! | @672858 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"My #iPhoneX on #Sprint is less a smartphone and more a pretty looking object that doesn’t do what I need it to do, when I need it to do it most. One or both will be dropped if I don’t get a fix soon. #frustrated | @672859 Please confirm, what type of issues are you currently having with the service? -PC"
"@115714 why are you charging me for international fees. I’ve traveled so many times and this trip you’re charging me extra smh | @672863 Hello there! We do apologize for the situation. Please send us a Direct Message, so that we can further assist you. - RU https://t.co/rMApsV8PQY"
"Worst customer experience ever @115714 . If this is how you treat a loyal customer of 17 years, I'd hate to see how you treat your newer customers. | @672865 Hello Mark! We are reaching out in regards to your comment on one of our posts. The sentiments expressed are concerning. Sprint seeks to earn our customers business with transparency at all levels of interactions. We would like to assist with any issues. Please DM us for help -DD"
"Worst service ever https://t.co/jo0c81IoMa | @672881 Wow, what's going on? We want to help you. -LNL"
I second that https://t.co/NDN9l1M1GN | @673122 We don't want you to have problems. What's the issue? -JN
"@115714 Why doesn't your web site work correctly. Links don't work, pages don't display correctly formatted. It's completely frustrating | @673123 Sounds like something we need to look into. Send us a DM so that we can check this out! - RR"
"I b ready to throw my phone out and buy a new one. FUCK @115714 😡 | @673125 Hey there! Please follow us @Sprintcare and send us a Direct Message, so that we can further assist you. -DM"
"@TMobileHelp Just got my Pixel 2. I submitted my promo for the Pixel 2, but used my existing line. Do I get the promo or do I have to reset? | @673130 We replied to your DM and will meet you back there :) *NatalieKelm"
"@TMobileHelp Trying to submit my Carrier Freedom and I'm having some issues, can someone help me out? | @259800 I got your back! Shoot me a DM and I'll help you out! :D https://t.co/SOlY6pwpus *EricMarentes"
"@TMobileHelp got a text saying there was an error & I wasn't getting all discounts & it would be taken care of. Next bill is more? Help https://t.co/fcWp0ecXc3 | @673131 Oh wow, I  would like to talk further about this! Can you please DM me via this link https://t.co/A2kWVVGFXO. *JonathanMacInnes"
"@TMobileHelp bruh my connection is deadass slow 

i just want to watch mob psycho | @673132 We can help get your speeds up and your stream on! :) Click here to send me a DM https://t.co/6eZrWJrr6K *JustinRhodes"
@TMobileHelp you'd really come in clutch if my iPhone can be shipped today. | @278362 I want to make sure we get that phone to you as well! Can you follow this link https://t.co/Zrm6IKeKxU and Shoot me a DM? *VictoriaPollard
@TMobileHelp Do you have an update on the November OTA for Pixel 2 XL? Thx | @673308 Updates to have the phone working properly is super important! Shoot me a DM to chat :) https://t.co/b1rv6Im6uc *HolliePace
".@115911 why am I forced to use IE to pay my bill online? It's 2017 and your site doesn't support Chrome? | @673309 Absolutely! I pay my bill that way every time, Matt! Convenience is key! DM us so we can check out what you're experiencing. *WhitneyJ"
"Day 38, Me looking for my $850 refund from @115911 https://t.co/tIOEWCijlF | @128154 ! I know waiting can be a bummer. If you follow this link https://t.co/FebpmprSfp and shoot me a DM I can look into this for you *DesiReed"
"@TMobileHelp are you still running the @122986 Pixel 2 promotion where, if I bring in an unlocked Pixel 2, i receive a $325 credit on my account? | @186991 Hey there Tony! Swing me a DM so I can help you out! 

>>>  https://t.co/xKtJVNqc2V  <<< *PrakashP"
"@115911 I had a free bowl from Panda Express that I couldn't redeem last week, will I be seeing it back in My Stuff this week? #TMobileTuesdays | @673310 It depends the prizes are the same from last week, Sam! *NaeJ"
"So much for @TMobileHelp and their ""ESCALATION"" team. Discriminated against and had security falsely called by store manager and still No resolution from escalation team after a week. #Disappointed #PoorResponseTime #NeverAgain | @495491 Hey Summer, you should never be discriminated! Send me a DM here https://t.co/gU6UH2rJT8 so I can make sure this is addressed! *DanLawrence"
"I'm switching phones soon, but my current phone (@198874) has a lot of #2FA codes in my @115890 authenticator app. Is there a convenient and safe way to transfer those to my new device other than unlinking and re-linking one at a time manually? @128511 @TMobileHelp @149211 | @143629 That's a great question and I can certainly look at your options. Please drop us a DM and I'll take it from there! 😃 *JoeleenH"
@115911 is ruining my week with all these problems associated w/ my account. This is my third fucking time calling within two days about the same thing! Instead of making it better its WORSE. | @673311 We only want to bring you the brightest moments to your mobile moments. Send us a DM and let us take a closer look for you. *JeremyJ
@TMobileHelp Any student discounts on plans? | @673312 We want all your #Magenta concerns answered. Shoot us a DM and I will be your #MagentaGuru! https://t.co/cX9JRYxboR *MelissaStephens
@226365 @117543 @115913 @115858 Hope Tmo is working with 🍏 to address iPhone X data connection issue. Data stops working and requires power cycle when moving from one location to another. Using airplane mode on/off does not fix. iOS 11.2 | @247390 @117543 @115913 Having reliable data is crucial. Please send a DM our way where you're seeing this happen: https://t.co/cuEwtd2epS *DanKing
"Having trouble with @115911 can't get service, is it my phone or other issues? | @673313 Hey Dylan! We want to be sure your phone is in tip-top shape! DM us and we can take a look to see whats going on. *MelJ"
"I fucking  HATE @115911 ! | @673314 Harsh words, Rae! What did we do to deserve that? DM us so we can make it right! *WhitneyJ"
"This is what no service @115911 looks like. Prob can’t even call 911 in emergency. There is no WiFi calling without service. #tmobileOUT #Verizon or #ATT https://t.co/Z3vz2MMpD4 | @205049 Hey Quan! Lets figure out whats going on, DM us! *MelJ"
"@115913 @117543 I've been working close with your technical support. You have a great staff and they have done everything they can (which is why I refuse to switch to another provider). I still have no resolution to my coverage issue. This is going on over a month. | @129070 @115913 Staying connected is vital, and we're dedicated to finding a resolution. DM us and let's look into this together. *ShelbyMartin"
As promised I'd tweet @136958. @115911 @TMobileHelp are throttling service in the 75237 area. How you (cont) https://t.co/f6mu7v8GLc | @673316 Let's make sure that you have the best possible coverage available in Dallas! Please meet me in a DM https://t.co/wnPk0Kpe5r *BrittanyJones
@TMobileHelp former cust. now living in Germany. Can’t find way to email you about unlocking old phone. How do I contact w/out intl call? | @673317 How about you save the phone call and meet us in a DM! https://t.co/wnPk0Kpe5r *BrittanyJones
"@TMobileHelp @115911 has the worst customer service ... they lie t you so you leave them alone and don’t note anything on ur account and screw u when u call back ...... I️ need a new cell phone company @ATT @119511 | @506273 Hey Jonathan, I want to help out and get more info on this. Please send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115911 I have spent 4 hours with your T-Mobile help messaging and I have been switched from person to person and not one suggestion for a fix | @673318 Hey there! I see your DMs, and I'm replying right away, I'll see you back there for resolution! https://t.co/E37bpdWEut *StephanieTowers"
"@TMobileHelp Are there any network issues? My messages won't go through, I've restarted my phone 3 times. | @673319 Yikes! Texting is my main source of communication nowadays! Send me a DM with your location, Nish. https://t.co/wnPk0Kpe5r *BrittanyJones"
"@115911 your service sucks most of the time with my account.  no signal while people next to me with other carriers have service.   When I call them they have have ALL kinds of excuses.  They blame the world before taking responsibility. | @673320 Candela, we're always working to expand and bring better coverage to every area. Where are you located? Tell us more in a DM. *NaeJ"
Shout out to @115911 @TMobileHelp for charging my active duty bf over $800 because they only applied the military suspension for 6 months while he's stationed in Germany EVEN WITH ORDERS. So he had no idea...y'all are a real class act. Worst provider ever. So many probs. | @293678 Yikes! This is not the #Uncarrier experience we want for you. Shoot me a dm so I can help. :) https://t.co/Hch7N8hFAc *ConnieMixson
@TMobileHelp what is the meaning of this you guys keep saying sorry but what is sorry doing I am being charged more for restoring fee them my bill https://t.co/0tp8AceMrG | @673321 Hey hey! T-Force is here to clear things up! Reach us in DM to get started! https://t.co/QwRncnQuHg *CameronMadore
@115911 do you guys have a jump on demand eligible device with 64gb of onboard storage and cost $500 or less. @115913 listening?? | @277721 @115913 Let's take a look at getting you a phone that meets your needs! Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
Hey @115911 we're going 2018. Get your shit together. Tired of the shit as service. #fullbarsoflies | @673327 We're always working on expanding our service! Let us know where you're having service trouble at in a DM and we'll check it out. *NaeJ
@115913 I have a question for you. Your company encourages  people to free them selfies from contracts correct? The reason I am asking is because Ive never felt so restricted until I meet t-mobile and the requirements for unlocking an iPhone its highly disappointing. https://t.co/n7iFmNNOeD | @673329 @115913 Our unlock requirements can be found here: https://t.co/CDV8GD5667. Send me a DM. We'll chat some more https://t.co/EdLkYIfmTn *MariahDaigle
"@115913 @TMobileHelp i want to cancel the tmobile service and return the iphones back to tmobile. the iphones are not unlocked, what a ripped off. | @185048 @115913 We certainly wouldn't want to see you leave. Kindly shoot a DM my way to chat when you have some time. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115911 can someone please message me about my prepaid phone number? Can't access using the # | @673332 We can try to figure this out. We just need a little more info from you, Jay! Send us a DM so we can check this out for you. *NaeJ"
"@TMobileHelp @115913 Will T-Mobile ever sell the regular HTC U11 ? The life version isn't for me. | @673333 @115913 No news on that yet, keep up to date with our newsroom here! https://t.co/Rs7ud2PYPg. https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 @115858 wants to charge me $200 to repair my Apple Watch series 1, I ain’t got that kind of money to throw away esp on a 1st gen, any ideas? | @448362 @115913 We'd be more than happy to review all of your options on this end. Kindly DM us. https://t.co/EdLkYIfmTn *MariahDaigle"
Fuck @115911 🖕🏼🖕🏼🖕🏼 | @673336 Very harsh! What's going on? Can you explain why you feel this way in a DM? *NaeJ
@TMobileHelp do any android phones support iTunes or Apple Music? I’m think of switching and am told some do. | @195688 Hey! You can DM right here personally. I'll be more than happy to help you myself. https://t.co/XOMz3euW2N *RehanaAnwar
"@TMobileHelp Yeah, I'm having a tough time without being able to call back home :( | @673337 This isn't what I want to hear at all! I've just seen your message, I'll meet you back in the DM's! https://t.co/YIQqqAAINS *EmilyC"
@115911 @TMobileHelp some birds told me that on #Thanksgiving  week there'll be a free line for #subscribers w/ 2 or more voice lines. Is that legit news? | @575125 Hey there! I'd love to answer any questions that you have! Please shoot me a DM. 😊 https://t.co/c09vKrd5yq *AshaBegum
I'm having trouble getting my Google Pixel to connect to any cell network abroad in the Czech Republic @TMobileHelp Please halp! | @673337 I'd hate to not be connected when travelling! Let's go to a DM & get this #fixed! https://t.co/YIQqqAAINS *EmilyC
@TMobileHelp i need to unlock my tmobile note 8 purchased from https://t.co/wq85utCXVT. help please! | @673338 I'd be happy to check on getting your phone unlocked. Send us a DM and lets see about doing that. https://t.co/D4NKjg57yo *SultanGardezy
@115911 calls their customer service team the “team of experts” now.  I’ve never talked to more douchebaggery in my life.  I’m done with T-Mobile.  I’ve had enough.  @TMobileHelp | @673339 Oh no! We would love to make this right and assist you. Send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite
I wish there was better reception out here @115911 | @673341 Where you at? Send us a DM and we'll see what we can do for you! *TerriL
"@115911 why does your rebate department collectively have 1 brain cell? | @673344 We can definitely figure this out for you, Syd. Send us a DM so we can be on the same page! *TarynS"
"@115911 just letting y’all know the bill gonna be a lil late. | @673345 Hey, DM us so we can do something about that and make sure your service stays connected. *TerriL"
@TMobileHelp so I just saw a commercial that says Netflix is available for family plans. This commercial did NOT say only for T-Mobile One plans as I’ve seen before. Is this available for all plan types now? | @673349 Thank you for reaching out about Netflix! I can help you. Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
@115913 @115911 very disappointed with the way I was treated by your customer service. No one willing to listen or look for the problem | @673351 @115913 I truly want to turn this around and get to the bottom of this for you. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice
"@115714 why has your site been down 48 hours?!! I'm trying to upgrade but this is frustrating @115911  @ATT are starting to look real good | @673352 Hello Carl! We'd definitely like to take a look into this, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
@TMobileHelp I need help... | @197586 Never fear! T-Force is here! I'll get you taken care of :) Send me a DM: https://t.co/JeuDhfsNjR *NatalieKelm
@TMobileHelp I was just passed around on the phone for 1hr55 minutes before the call disconnected after trying to get help to make my Data Stash kick in. Second time this has happened and no one has fixed the issue | @673354 Wow. I know your time is valuable and would love to get this figured out ASAP! Shoot me a DM! https://t.co/NMvRntQYM5 *SarahPearson
@115913 ok i have 5 lines with Verizion i. Their unlimited plan. What is you coverage in rural Ohio. Plus how much is a five line unlimited plan | @673355 @115913 We'd love to have you! Check out our coverage map here: https://t.co/7Ki780C2ND and our plans here: https://t.co/IGcNxs52Dw. *MikeRice
"@115911 promo for #free #netflix is a scam! I switched 2 lines from #AT&T & they said I couldn’t get @116602 unless I got a plan which costs more! So how is that #freeNetflix then? Hey @tmobilehelp that’s called #falseadvertising! #weak #joke #scam #lies #nottrue #notcool | @673356 send me a DM, let's talk this out!  https://t.co/ezZMoc7QXB *GraceFranco"
"@115911 I don’t appreciate the lack of service . I’m trying to beat my coworkers in trivia and this is messing up my game plan 😑 | @673599 Let's get you those answers fast, Colleen. DM us, we'll make sure you don't have to stall to get the answer right. *JoanO"
"Hey @115913...@106706 is looking to switch from VZW. I’ve been pushing @115911 hard. Anything you can offer to make it a done deal?! | @673602 @115913 Hey! Check out our Holiday Deals here: https://t.co/p6mO5INt1p and T-Mobile ONE, with Netflix included, here: https://t.co/IGcNxs52Dw *AlissaFast"
@115911 wifi calling not functional so no service .  Yes it's turned on. That hardest thing about being T-Mobile customer is the lack of coverage. https://t.co/6hjCCdzW4x | @119906 Hi Thomas. Where are you at the moment? Send us the details in a DM and we'll see what's going on in that area. *KaeW
"@TMobileHelp is the service workking | @673609 Hi there, buddy! I understand how important it is to have service. Send me a DM and I will be happy to help. *FaisselD"
@115911 @TMobileHelp I changed my number to MetroPCS cuz u told me I can’t take an iPhone on repayments. I had been a customer since 2015. Why? | @673618 Hey there! I'd love to dig into this and get you all the details you need! Send a DM my way and I'm on it! https://t.co/senzStoecA *HillaryTurner
PSA:  Setting up #AppleWatch3 and #Sprint independent cellular capability is not for the inpatient.  Spent all day Sat -still not working . | @673665 I get what you’re saying and I agree that something isn’t right. I’ll be happy to work on this. Could you shoot me a DM? - CE
"I don't see where this missimg $75 supposedly went that @115911 says I owe them. I have bank statements saying I paid. | @673674 We don't want you pulling your hair out over this, so let's make sure the payment was applied correctly. Send over a DM so we can help. *JPL"
how does one enable Wi-Fi calling on Android 8.0.0 using a Nexus 5X?  Is this even possible? @115911 @TMobileHelp @2816 | @47293 We would love to discuss the Nexus X with you. Send us a DM to get all the details. Thank you! https://t.co/IUIA5vQSHC *MattHargleroad
"Haha, well, no service in my apartment, AGAIN!! Thank you, so much, @115714, for confirming my choice to go with another provider after my contract is up... sad... https://t.co/PdLgD4XYqg | @673693 If this is something you might be interested in please let us know. -FR"
"So @115714 @sprintcare I just called tech support & basically was told they can’t help. I need answers 🤬☹️😢👎🏾Sprint, get it together! | @673698 We would love to look into this for you. Please send us a DM with more information on the issue you are experiencing. -CW"
@115714 Middletown store is the definition of a waste of time every time I go there. Get it together | @673699 We're sorry to hear that. When you went into the store we're you able to get what you wanted resolved? If not let us know. - JM
"@592611: I absoluelty ABHOR @115714, @Sprintcare. They are doing their very best to make it (cont) https://t.co/ie4hPaR7cc | @592611 Please send us a Direct Message, so that we can further assist you. -IC"
"@sprintcare I really hope you can fix this awful CS situation! So far making 12+ hours over calls. Terrible service! | @673793 This sounds bad, we hate our customers to feel this way. Have you been able to receive assistance with your issue? - NJ"
"20 years as a customer and @115911 Sucks. Customer service is no help. They claim I have never had voicemail on my phone.........really???? | @478791 Hey Andrew, let's look into this together for you. Send us a DM so we can sort this through together! *TerriL"
Thank you @TMobileHelp for your quick service. https://t.co/H5CBkeY8si | @424047 thank you so much for the shout out! DM if you ever need us again! *MikeVance
"Finally set up on @115714 @ Sprint Store in Glendale, AZ https://t.co/YSWWI8GUEN | @206880 Hey Richard, what exactly have you set up? Is it that you have just set up an account with Sprint Family? -HA"
my service sucks & im in my own home connected to my own wifi #sprint | @674331 We're here to help. Please send us an DM to further assist. -AT
"@115913 I am throughly disgusted w/ur co. Trumped up charges on our bill, offering no solutions, only problems. | @308916 @115913 We are committed to a resolution for you Wendy and we'll respond in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
I hate y’all @115714 | @674866 Hello! This is not the type of comments we want to see. Can you tell us what happened? We'd like to help. - CE
"@sprintcare Your bio says 24/7 help so where’s it at | @595594 Please, send us a DM, to better address the situation. We are here to assist you. - FS"
"using wi-fi cause my ""unlimited data"" ran out and it's running on GSM practically. @115714 you are frauds | @404618 (2/2) What seems to be the issue? - WR"
"using wi-fi cause my ""unlimited data"" ran out and it's running on GSM practically. @115714 you are frauds | @404618 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR"
"@TMobileHelp @115911 been trying to pay my bill online for the past 2 hours & the page won't load 😡😡 | @675083 Hey, we appreciate you staying on top of your account! Send us a DM and we can assist with this :) *ChanneyT"
"@115913 why would I pay extra money when one of your business executive made mistake ! so upset . didn't expect from T-mobile .! | @339742 @115913 We will be back with you shortly via DM, thanks! :) https://t.co/62aD1VBovp *TJJones"
@TMobileHelp my phone suddenly stopped working with the LTE band today. Is there anything I can do? P.S. I use a Galaxy S7. | @675084 I'd love to make sure you are #MagentaConnected! 🔌 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"Yo @115911  I'm tryna make some changes on my account but I keep getting this error, can you assist?? https://t.co/wSEtTcU9By | @675085 Hey there! We apologize for the inconvenience, send us a DM and we'll get you taken care of here! :) *ChanneyT"
@sprintcare is service in houston down? i can't send out texts or browse the web. my apps work and can make calls. | @149189 I am an expert at this and would love the opportunity to look into this for you. - KP
"@sprintcare is service in houston down? i can't send out texts or browse the web. my apps work and can make calls. | @149189 Hey! Please send us a Direct Message, so that we can further assist you. - KP"
"So @115714 said they were going to fix an issue that was their mistake, and instead they sent my bill to collections.. Well you'll be receiving a letter from my attorneys now.. Thank you! | @648816 Thanks for reaching us. Please send us a Direct Message, so that we can further assist you. - JM"
"@sprintcare The website to pay my bill seems to be down. | @675134 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
i just love paying a $200 phone bill then not being able to use my phone... this is day 3 @sprintcare @115714 | @675135 (2/2) What seems to be the issue? - WR
i just love paying a $200 phone bill then not being able to use my phone... this is day 3 @sprintcare @115714 | @675135 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"*gets new phone:
Me: New phone who dis?
@115714 : Hey man, we mirrored your old phone. Everything should be exactly the same, you're good to go!
Me: ………Who dis? | @675136 Sounds like something we should look into. What's going on? -JT"
"@115714 me ha decepcionado. ¡Tenía señal en Comerío y se me fue hace como dos semanas! Y nada que llega 😩 | @675137 La inestabilidad de la señal se debe a que el servicio no está restablecido a totalidad, pero estamos trabajando para resolver eso. - CA"
"@115714 How hard is it to hire English speaking Americans to work in your call centers? I'm tired of calling and having to talk to people with such thick accents from Mexico, India, or the Philippines that I cannot understand them. I shouldn't need Rosetta Stone to fix my phone. | @675138 Sounds like something we should look into. Please follow us and send us a DM in regards to the issue you called about. -JT"
Completely unhappy with the lack of customer support by @115714 #verizonwasbetter | @675139 Hey there! This is not the kind of feedback we like to hear! What exactly do you need assistance with? We're here to help! -WF
"Completely unhappy with the lack of customer support by @115714 #verizonwasbetter | @675139 @115714 Can you tell me a little more about the issue you're experiencing, please? Please send us a Direct Message. -CP"
"Completely unhappy with the lack of customer support by @115714 #verizonwasbetter | @675139 Maria, I know that you're upset. Allow me to take a look into your account so that I can help with rectifying the issue. -ResolutionSup SR"
"@115714 service is absolute shit today. | @274332 Wow, what's going on? We want to help you. -ES"
2 meses sin internet... yo espero que minimo me den el iphone 8 gratis...@115714 #cambiandomepaclaro | @675141 Oh no! Esto no es lo que queremos escuchar. Favor envíenos un mensaje privado para asistirle mejor. -LM https://t.co/rMApsV8PQY
"@115714 steals money from their customers. They screw up my bill then hold me up for funds I don't owe | @298399 This is not the feedback we want to hear. How can we assist you today? Please send us a DM, so that we can further assist you. -KJ"
"Have become convinced that the @sprintcare @115714 rep I spoke to last night is actually a ballerina. The way she danced around solving my problem was BEAUTIFUL 😑😑😑 | @675142 Wow, what's going on? We want to help you. -R.A"
"@sprintcare my sister broke the home button on her iPhone 7 can she get it fixed ? | @675143 Hello! Please advise her to visit her closest Sprint repair center, here's a link to our store locator site: https://t.co/cj6DFeSaGj . LM -."
"#sprint #sprintcare @115714 @91542
Congratulations on being the perfect Corporation I have been to each phase and each person points to the next person who again doesn't give you any information you are the perfect Loop of nothingness | @675144 Hold the phone, sorry to jump in but what's causing you to feel this way? Please shoot us a PM with details and we’ll jump on it. - CE"
@115714 I HAVE BEEN TRYING TO ACTIVATE MY NEW PHONE FOR HOURS WHY ARENT YOU HELPING ME?!?!!?!? | @623743 Hi there! Could you please tell us the type of device you're trying to activate? -KP
"Y'all fucking suck @115714 | @675145 Wow, what's going on? We want to help you. -R.A"
"@115714. Time to get FTC, BBB, and the NYS Attorney General involved | @671861 Hi! We are here to help, please send us a direct message for further assistance. -Resolution Sup TM"
"@115714. Time to get FTC, BBB, and the NYS Attorney General involved | @671861 We will be happy to assist you on this forum. Please send us a DM so that we can assist you. -RA"
"@sprintcare  Network interruption in Central VA area....can't make or receive calls. | @675146 Hi Patti! My name is Chevonne, and I am a Resolution Supervisor here with Sprint. Please send a DM for additional assistance. -CS"
"@sprintcare  Network interruption in Central VA area....can't make or receive calls. | @675146 Hi Patti, Are you still having issues in the central VA area? Send us a DM so we can review your info & further assist. - Resolutions Sup AA"
"I want to switch back to @115911 @115913 made a terrible mistake with @115714 | @675147 Please send us a Direct Message, so that we can further assist you. -JE"
Why do you @115714 charge me .25 to call 911?????????????? | @675150 Applicable taxes are collected by Sprint and remitted to the jurisdiction that is assessing the tax. -JE
Why do you @115714 charge me .25 to call 911?????????????? | @675150 These fees vary by state and locality. -JE
Why do you @115714 charge me .25 to call 911?????????????? | @675150 Some states and localities require wireless carriers to collect a fee for 911 funds. -JE
@115714 wish you would add #magicbox to all sprint store to Improve data speed in slow and poor reception areas | @675151 Hey Bryan! Are you experiencing service issues? Please send us a DM so we can assist you. -AF https://t.co/rMApsV8PQY
Thinking about switching from @115911 after 8 years! Who should I️ go with @ATT @115714 @115725 | @188517 You are welcome here at the Sprint family come on please. -FR
@sprintcare @115714 make sure your employees know the right answers to give you so they don’t end up telling you the WRONG thing causing a total inconvenience 😒 | @675152 Hey there!  Thank you so much for the post today! What’s going on? -KJ
"@sprintcare when do you throttle speeds? | @338424 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
@115714 is really testing me. My bill this month was only $9.87. Which means my next month bill will be like $568.97 | @675153 How could we be of some assistance? - LS
@115714 is trying to send my old account into collections because for some reason they “haven’t received my old leased phone yet.” i know I’m a millennial and my credit is shitty but there’s no need to make it worse cause y’all can’t get it together. @115725 | @675154 Sounds like something we should look into. Please send us a DM and follow us so we can assist. -JT
"@115714 I’m sick of y’all shit!!!! | @675155 Wow, what's going on? We want to help you. -DS"
"Thanks for turning off my service while I'm out of the country @115714 even though I paid my bill. Worst service there is. | @675156 (2/2) Please send us a DM, so that we can further assist you. Thank you! - WR"
Thanks for turning off my service while I'm out of the country @115714 even though I paid my bill. Worst service there is. | @675156 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"@115714 Stop these annoying messages from popping up on my phone. I am researching other carriers so I can drop you. I update when I want | @675157 Wow, what's going on? We want to help you. -DS"
"@115714 I’ve spoken with 5 different customer svc reps re: my incorrect bill and you all still can’t figure it out. Terribly disappointing!! | @675159 Wow! This is not the way we want you to feel. Please send us a Direct Message, so that we can further assist you. -SJ"
"@115714 your cell phone service sucks and your customer service also sucks. Thanks for nothing. Sincerely a poed customer | @675160 Hey! This concerns us and we'd definitely like to take a look into this, please give us a DM for usto further assist you! - FL https://t.co/rMApsV8PQY"
"@sprintcare online rep Aia is the worst rep I have EVER dealt with.  She will be the reason I switch carriers. 10 lines $700 a month! | @675161 Hi, Leslie. I have sent you a DM, please let us know what's going on. -DC"
"Dear @115714 you’re literally the worst service that ever existed. Full bars don’t exist for me | @675162 Hey Jim! This is not the type of feedback we like to see and, we'd like to assist. Please send us a DM so that we can review this. - RC https://t.co/rMApsV8PQY"
"I need to ditch @115725, what horrible customer service they have.  Who's better @ATT or @115714, it @115911 | @675164 Hey there! It'll be an honor to have you here at Sprint. You can check our cool deals here: https://t.co/0zzgy1hdHv. =) - RC"
"This is starting to sound like fraud, who else in #Boyleheights have #sprint and experience slow speeds but paying high rates ? | @675167 This is concerning. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"@115714 I am a current @115911 customer who refuses to pay a down payment for iPhone X.   I have their jump on demand program for 2 lines and then I have a 3rd line.  What options do I have to switch with 0 or minimal out of pocket.  #trust #tmobilegames | @407946 Please send us a Direct Message, so that we can further assist you. -FG"
"It seems like @115714 was listening to me... Ordered the @134202 phone today on the $5/mo program... Now the only question is can I pay the full 18 months & final payment once I activate it? https://t.co/HtAtLP12vI | @675168 Hello there! We'd like you to learn more about our Sprint Flex Program, please visit: https://t.co/8PWLdR625u to learn more. LM -."
@115714 worst phone company | @675169 We truly don't want you to leave the Sprint family! What seems to be the issue? - DB
"@115714 y’all service making me mad and my phone bill too high 🗣😭✌🏾 | @675170 Hey! We don't want you feel this. Please, DM us, so we can further assist you regarding this matter. - DA https://t.co/rMApsV8PQY"
"@115714 sucks | @675171 This is not good to read. Please, let us know what does make you feel this way? -CL"
"@115714 you guys service👎🏽 | @675172 Hey there! What's wrong with the service? Is it related to voice, text or data services? Pease, follow and DM to help. -IG https://t.co/rMApsV8PQY"
@115714 a phone in my account was stolen and I don’t have access to report it stolen. What can I do? | @311261 Hey Becca! We're sorry to hear that. Please send us a DM and follow us so that we can provide further assistance. - RC
"@115714 your service is 🗑. | @675174 Hey there! We'd definitely like to take a look into this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
@sprintcare why aren't pre-existing sprint customers eligible for the 350 iPhone X trade in | @163395 The promotion you are referring to is available to both our new and existing customers. For more info on applying please send us a DM. -CW
"@115714 my cellular service is trippin trippin 🤦🏽‍♂️ | @675177 Thank you for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. - AP"
Hey @115714 is your app not working? I’ve tried to log in on several different devices and it’s not working. I️ can only log in to my account through a browser. | @675179 We do apologize. Do you have access to the https://t.co/0qT1rLBLtN website? - AP
"@115714 i have just a s8+ on the unlimited plan would it be possible to add a tablet to it? or is that something you dont do? | @238327 Yes I can help you with that, first I would like to verify this. Please send us a Direct Message, so that we can further assist you. -JD"
"#Sprint, Suckstherefore, I was not paying attention to what I was signing at the time.  It has been I year since.  I only found out about this now when I was checking on my upgrades. | @675180 This is concerning to us. We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
@115858 @115714 can I please get a new phone. K thanks | @675181 Hey! Are you a Sprint customer? We're glad to assist you. Please DM us. -EM
"@115714 As talented as Beckham is, he CAN'T CHANGE PHYSICS. #Physics #Facepalm #HeadDesk https://t.co/2yUJj0obxD | @675182 Hey , how can we assist today? - AW"
"Customer satisfaction guaranteed my ass @115714 🙃 | @675183 Hey Destiny, how may we be of assistance today? -CA"
"@115714 excuse me I’m tryna jam out to my jams in the car rn in middle of nowhere Pennsylvania. And you’re ruining my @115888 service. | @515739 Thank you for informing us about this, allow us to help. Please send us a Direct Message, so that we can further assist you. -JD"
"@sprintcare do you know if the iPhone 6s should automatically unlock after the phone has been paid off? | @468863 Hi, if you would like to have your device unlocked, you will need to request to have it unlocked. -RA"
"My phone never work in the country💀fuck @115714 | @675186 Please send us a Direct Message, so that we can further assist you. -IC"
"@115714 you reception is AWFUL in Avondale! Going to a sporting event, and can’t get any reception! Don’t give me this, oh we are going to turn on more towers bull! Prove it | @675187 Hey Sara, could you send us a DM for further assistance. -LK"
"@123765 @115714 sent me bill for $85.85 from an account I had several years ago. Doesn't make sense! | @156980 Hi there! Please send us a DM, so we can look into that. - LP"
"My data is garbage in Long Beach. Thanks @115714 | @675188 Thank you for informing us about this, allow us to help. Please send us a Direct Message, so that we can further assist you. -JD"
"ONE MORE TIME FOR THE PEOPLE IN THE BACK 👏🏽👏🏽👏🏽 https://t.co/3sZzEiaamh | @675189 Please tell us, how have we let you down? We'd like the opportunity to change your view of our services. - AW"
"@sprintcare really sprint... really? Full internet at my house and two bars #veryexpensivepaperweight https://t.co/Z0Cx2hz548 | @486892 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
"@sprintcare my text messages are severely delayed getting messages 12 hours later from many people. | @675191 Hi there! We would like to go through that. Please, send us a DM for further assistance. - JM https://t.co/rMApsV8PQY"
"@115714 I pay for unlimited everything and my internet still run slow !!!! | @675192 Hey there! Allow us to check the coverage in your area. Plz, give me ur ZIP code and the nearest cross street to u. - LM"
How is it that @115714 doesn't have service anywhere in Waco? | @675193 Hi there! We would be more than glad to assist you. When did the issue start ? Please send us a DM to further assist you. - LP https://t.co/rMApsV8PQY
"Why does @115714 have an ad online saying they’ll waive the activation fee if you call them but they tell you when you call that you have to do it online? #makesnosense | @675194 Hi there! Please send us a DM, so that we can better assist you. - LP"
2 hours later and counting  @115714 @116447 can’t accomplish such an easy task even after death in my family. | @675195 Team @116447 will contact you shortly.
"Jesus lord. I'm completely done with @115714 They put my recent upgrade payment on my current bill (I was paying for device at end of transaction) so I get a threatening msg that I have to pay *overdue* bill within 6 days or get service turned off. What? #sodone | @550623 This is a matter of concern to us. Please allow us to assist. Kindly send us a Direct Message, so that we can further assist you. -SD"
@115714 @sprintcare Mediocre CSR’s; Worst decision of my life was going with sprint. Who can help me with poor data service! SLOW! Smh. HELP | @675198 We would love the opportunity to help you with this. Send us a DM lets get to the bottom of this for you. -CW
@115714 is trash | @534859 This isn't the type of feedback we like to hear. Send us a DM lets see what we can do to change your mind about us. -CW
"Wow @115714 is actually garbage | @675199 Please send us a Direct Message, elaborating on your issue so that we can further assist you. -NR"
"I wish @115911 worked at my house... i literally only have canle/wifi at this point cuz i need it for my phone to work at home | @430574 Keeping you connected is a top priority! Send us a DM and let's discuss your coverage solution options, Hershé. *KeithM"
"If only @TMobileHelp would answer.. | @675213 Right here for ya, thank you for your patience! I'll meet you back in the DM (: https://t.co/lsvk9Zelxd *BronsonBarretto"
@TMobileHelp @115913 I bought an iphone 7 under the $300 rebate promo. Tmobile keeps on dening it with “Must buy a qualifying device” | @675214 @115913 Let's make sure you're getting the deal you signed up for Navi. DM me here https://t.co/Ywc2SE9mUL *TylerDevenere
"U keep getting railroaded https://t.co/mWCQoJjoTJ | @675383 Hello, we do understand your concerns. We would like to take a look into this with your help. Please send us a DM. -HA"
"Does @115714 get good service in the Charleston, SC area?? Looking for a cheaper plan | @675384 You can click the link to get more information about coverage in that area https://t.co/6jYwwzn8ok . -AH"
"How do I activate my new phone? It still say no service @115714 | @675385 Hello. Thanks for reaching out to us. Please send us a DM, so we can further assist you. - YD https://t.co/rMApsV8PQY"
Also @115714 my sister works for NYC DOE. Found a page w/ all these offers/discounts. Can we get them? https://t.co/STeKyUZzRf @sprintcare | @239601 Hey there! Sounds like something we need to look into and to talk about. Please send us a DM. -  EH https://t.co/rMApsV8PQY
@115911 @TMobileHelp question?! can i trade in iPhone 8 for An X? | @675392 I'd love to check out your upgrade options! Send me a DM so I can help:  https://t.co/JeuDhfsNjR *NatalieKelm
"I’m stack in traffic and I can’t play any music bec fucken @115911 isn’t giving me any good service at all I’m takin this MF to court | @675393 Hey there, Jimmy! We want you rocking awesome service wherever you are! DM us so we can see what's up! *MelindaR"
Why you so loud https://t.co/RHcrhSCvUt | @192580 Your comment is very concerning to us. Are you having service issues with voice text or data? -TR
"@115714 why can't talk offer more then 10GB of hotspot? | @675631 Please, considered reaching out to us through a DM, so that we can further assist you. - FS"
@115714 extra fees like John Cena. Can't see them until it's too late #disappointed | @675682 We're sorry to hear that you feel that way. Please let us know about this situation. We'd like to help you out in anyway we can. - JM
@TMobileHelp @115911  they told my daughter if she wanted a different phone to utilize her Jump .....smh | @304020 Hi Dana! I’m here to help! Your daughter deserves a working phone. Can you send us DM to help you? Thanks! *HeidiEsperanza
"I am getting texts hours later. I just got 2 texts from noon & one from 2pm. But I’ve gotten other texts. This is ridiculous @115911 | @373747 Thanks so much for letting us know your experience, send us a DM and we can get to the bottom of this. *ChanneyT"
"@115714 your network sucks... everything is so slow and I hardly get service.. | @675735 Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JN"
@115911 ripped me off. Cost me $$$ when they lied abt a phone https://t.co/5DdjgZ6vUJ | @235841 Hey! We're all about being honest and upfront! Can you DM us with some more info so we can work this out for you? *TerriL
Oh dang @TMobileHelp support is busy! I ask about upgrade tomorrow :) | @169883 Not too busy for you! Here if you need us (: DM so we can upgrade ya! https://t.co/lsvk9Zelxd *BronsonBarretto
"@TMobileHelp Is it ultra busy in your chat support queue? | @169883 This is a great question, Mark! We certainly can be of service today (: DM me! https://t.co/lsvk9Zelxd *BronsonBarretto"
"Yo, @115714 what is the cheapest unlocked phone you have? My @125607 battery started smoking ,had to throw it outside. Need a temp. | @675805 You can check out https://t.co/AMRRilNc6L view all our phones, new and refurbished. -KA"
Maria my ass! That’s not her name. God knows where @115714 manger John ID: I1287301 needs some Straight Line. What an asshole. 2 hour waste | @558906 I will really like to help. Please send us a DM for further assistance. -Sup Alake Joseph
@115714 why can't I ever get service? | @675806 (2/2) What seems to be the issue? - WR
@115714 why can't I ever get service? | @675806 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
@TMobileHelp Love your service but overseas customer service is not very knowledgeable. Same question three different answers? https://t.co/HfBYfyhvGh | @675814 I definitely want to get you the right answers! You're in the right place! Shoot me a DM and let's talk! *SarahPearson
I'm not paying over $100 a month to get shitty data service @115911 | @349556 We're all about that top notch data service! Send us a DM and let us know what issues you're having so we can assist. *KeithM
"@115714 thanks for waisting 20min of my time by not letting me know what’s going on to look over my account.  my account is new how much is there to look over and inform me what’s going on 😡😡😡😡 #Upset | @675896 Hello, what concerns do you have so we can help you here?"
"@TMobileHelp My T-Mobile line has experienced missing some msgs from some banks and companies, but not all. What's wrong with T-Mobile? | @675953 I do not want you to be missing those messages! Send me a DM so we can take a look :-) https://t.co/zDWnfngdI9 *LauraBeasley"
"@sprintcare, why am I having an impossible time ordering my magic box? Im absolutely exasperated with this company Months of non resolution | @676003 Hey! That's not good. Please, DM us to review this concern. - GS https://t.co/rMApsV8PQY"
@115911 @115817 need to get their act together! My bro ordered the new @118302 v30 and it was missing from the box. The driver handed it 2 him! | @676011 This is something we'd like to further investigate Patricia! Send us a DM and we can further assist you. *ChanneyT
"ok @115911 - wtf is up with your website tonight?! Trying to look at phones to upgrade for 30+ minutes but site won't load. So frustrating! | @422807 Hey Nikki, so sorry for that inconvenience. Send us a DM and we will get you taken care of here. *ChanneyT"
"@115911 you say the coverage is good across USA but when am inside home I need to have the WiFi calls enabled to receive the calls. Worst! | @676072 Hey there, we want to make sure you stay connected. Send us a DM so we can further assist you. *ChanneyT"
"T-Mobile’s unlimited data is so slow I can’t stream the game wtf @TMobileHelp | @259691 Buffering totally isn't cool, Kyle! Send me a DM & let's check out those speeds ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp I have verified my account 4 times still no help! I'm sick with a 102 fever I'm going to sleep! Frustrated 😠😠 | @304020 I am so sorry that you are sick. That is no good.  Get some rest and please DM us when you are ready . *LisaMarieArnold
"Counting the days to ditch @115911 losers. 

#uncarrier
#iPhoneX https://t.co/S9H4D7saHW | @423892 Pete, we want this relationship to stay strong! Can you send us a DM so we can work on your service to keep you? *TerriL"
"@TMobileHelp Yo, it seems I'm having an outage or something similar. Any way to verify? | @676201 Sure there is! DM me, happy to look into this for you! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"@115911 I Need to unlock my phone the imei its __credit_card__ | @676202 Hi! We can assist as long as you meet the requirements here: https://t.co/CDV8GD5667 If you do, send us a DM! :) *TerriL"
"No service for the past 24 hours... i have shut off phone so many times,  tweaked network setting to no avail @115911 @TMobileHelp | @676203 Yikes! Let's check it out and get you back up and running! Shoot me a DM here https://t.co/QHDTFHxSPu! Thanks! *KrystnYogi"
I just got my I phone 8 and it’s already messing up lmao took a L @115911 | @676205 Send us a DM and let us know what's going on with it. Let's make sure it's working smoothly. *ChanneyT
"Mami me va a matar cuando le llegue el bill del celular
Estoy segura de q me pase del
roaming data
 @115714 te necesitamos en todo CaguasSur | @549581 Hi! We would like to assist you. In order for us to do it, please follow us and send us a private message. -AM."
"@115714 Idk what ya’ll doing to the network(hopefully improving it) but uhmmm my LTE isn’t working and I need to know why | @662823 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
"I can't order phones on the website and store or cust service can't help @TMobileHelp | @676247 Hi Sara, I appreciate you reaching out to us! I just responded to your message, let's meet back there =) *VictorianLang"
"@115911 Question re: Pixel 2 50% rebate offer. Rep said you have to keep the new line for 1 year. Can't find anything re: this. True? | @413629 Great question, Alex! Send us a DM and we can walk you through all the details! *TarynS"
"I hate u guys my service should work anywhere @115911 | @676553 Hey Cels, send us a DM and let us know where you're experiencing this. We'll take a look at what's going on. *ChanneyT"
"hi @115911, fix it | @676596 Fix what, Eery? Send us a DM and let us know what's going on so we can properly assist. *ChanneyT"
Where is the iPhone X Jump information at? I have to prepare myself ! Can’t wait to place my order with the best @115911 @115913! | @252920 @115913 We don’t have any new updates. Please keep an eye out here for any updates https://t.co/Rs7ud2PYPg https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp I thought the Pier 1 promotion ended yesterday?  I tried to use it and was told it ended Saturday. | @677618 The Pier 1 Imports gift expired end of day Sunday, 11/12/17 to use in store at your nearest location. *BrittanyJones"
"@115911 has been nothing but trashed since I joined them. | @677620 @115911 We don't want you to feel this way, Karissa. Send us more info in a DM. We want to turn this experience around for you. *NaeJ"
"@115911 Why is My phone Hotspot so trash.. Do you guys throttle certain people.. | @677621 Not at all, sir! That's not our style! I live on my hot spot so I know how important this is. DM us so we can check this out. *WhitneyJ"
".@115911 @TMobileHelp, when you issue update to fix KRACK WPA2 vulnerability? | @622737 Let's check into this for you! Send me a DM here: https://t.co/9IUH5Nit1g Thanks! *AmberSellers"
@TMobileHelp Called Google Support and no longer taking phone calls?   So any ideas? This all ties to Airbnb a bit too. https://t.co/uTsUi2pljg | @214791 Hey friend! We always got your back with anything we can do! Send me a DM to get started! https://t.co/wS7tizxjtQ *EmilyNewman
"@UPSHelp Preordered iPhone X from @115911, paid for it and geniuses from @115817 informed me that they left it on my doorstep(!?) There’s nothing there. This was 2 weeks ago🤬 | @487645 I can only imagine, Vladimir. Certainly not what we want for you. DM us so we can check on the status of your service ticket. *WhitneyJ"
"@115911 @TMobileHelp you are joking right? Still haven't been helped https://t.co/vpVMzpj5ov | @677622 We always want you to have the best experiences with us! If we can help further, please send us a DM. *CassyFitzgerald"
"@TMobileHelp your customer service is starting to get Like ATT. If I️ had to do a survey today it would be very poor. | @677623 Hey Daniel, I'd like to get more information on this! Send me a DM here: https://t.co/QIHNBDHoV8. :) *LaurenWalker"
@115911 any #magentafleet trucks in the Carolinas? | @605875 Keep an ear out on your local radio stations for up to date information on our super awesome #magentafleet trucks! :D *MelissaWarren
"@AppleSupport @115714 A lot of folks have complained about issues with their iPhone X. Well I just wanna day I’ve had NO ISSUES at all with mine, and my Sprint coverage has reached everywhere I’ve gone! I’m happy! Don’t listen to the haters! | @426804 Great to hear from you! We appreciate the positive feedback and thank you for being a loyal customer. :) -NL"
After this one year contract with @115714 I am gone because they don’t make any sense want allow u to scroll while on the phone and stuff can’t even text another iPhone person until u get off the phone crazy as every | @603242 we apologize for the inconvenience and do know that the feature is important. Sprint is working on bringing that
After this one year contract with @115714 I am gone because they don’t make any sense want allow u to scroll while on the phone and stuff can’t even text another iPhone person until u get off the phone crazy as every | @603242 back shortly. But for now if you need to surf the internet while talking on your phone we do offer great deals on tablets to substitute.
"@115714 service has been super trash lately | @677715 Hi, we definitely want to work with you on this. What's the reason for you feeling this way? Please let us know. - KP"
@115714 is everyone’s service being extremely slow or just the people paying an arm and a leg for unlimited? #AskingForAFriend | @501409 Thx for reaching out! R u a Sprint customer? What specific services r u experiencing issues with? Have u attempted any troubleshooting? -NL
This is ridiculous not how I want to spend my morning on the phone with sprint. Horrible service provider @115714 https://t.co/AAy9f8Sqmz | @677716 Hey there! What seems to be the issue your having? - IR
"@115714  Fastest shipping ever. Ordered my iPhone X 11/10 and it was Delivered!! today😀😀😀 | @677717 Hey, that's great news!!! Happy to hear you have received your device. Thank you for choosing Sprint. -GS"
@115714 this is ridiculous. Our business line has been off more than 6 xs since June because of ur error & u don't know how to fix it smh... We R Leaving. @115911 we R coming back | @677718 Please tell me what is going on I will be happy to help you. -FR
@115714 I called on Thursday to unlock my iPhone 7 and the customer service told me that it takes 72 working hours. How do i know when it’s unlocked? Do i receive a message? | @677719 Yes once when everything is finalized for the unlock you would be contacted.
"@sprintcare Can you pay off ypur lease early without penalty? | @677720 Hey Jake! Yes you can. However, you do have options after paying off your lease. Please send us a DM so we can further assist you. -AF https://t.co/rMApsV8PQY"
Probably switching from @115714 to @115911 soon since even with full bar i never have internet access. Iphone X? | @619705 if that will help with your internet issue.
Probably switching from @115714 to @115911 soon since even with full bar i never have internet access. Iphone X? | @619705 We hate to hear you wanting to leave the sprint family. If you want I can send some troubleshooting steps to see
"@115714 wassup with y’all service i’m bout tired of this shit . been happen for to long now get y’all shit together fr | @677721 This is most concerning to us. Please send us a Direct Message, so that we can further assist you. -KC"
"@115913 I get slowing down data speeds, slowing data speeds to the point where no app works. # more money # unlimiteddata | @677994 @115913 Let's make sure you're getting the best service available. Please DM us where this is happening: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp @115911 Just got off the phone with Jefferson and the amount of incompetence is astonishing! How can I talk to someone that I can feel confident that my problem is their primary concern? I've been with @115911 a very long time! | @677995 I'm the magenta hero for you 💪, send me a DM https://t.co/9IUH5Nit1g and I'll save the day :) *AmberSellers"
"@115911 wtf
Dropped calls, unsent messages like crazg over the last week fix your network in 80229 | @360685 Hector, we appreciate you bringing this to our attention. We realize how important it is to have the coverage you need. Please DM us. We're happy to help you. *GiselleM"
Any1else have problems wit a older @115911 phone not being able to hear the person on theotherline callingyou?Itsbeenhappeningformonthsnow | @678163 HI Tiffany. What phone are you experiencing difficulties with? Let us know the details in a PM so that we can see what we can do about it. *KaeW
"@115913 will there finally be a BOGO deal for existing @115911 customers on #CyberMonday? Hubby needs a new phone... 🤞🤔 | @678164 @115913 Hey there, Amy. The BOGO we're currently offering is available for existing customers as well when adding a line to your existing qualified plan. Checkout the details, here: https://t.co/H5XGcKdSSg *DanKing"
@TMobileHelp I think I am being overcahrged any help!? | @522495 No way! Getting overcharged would be way out of the question! Hit me up in a DM #IveGotYou https://t.co/3mHIwa3Iyu *JoeR
@115714 customer service and everyone that works there is complete trash | @597583 We hate to hear you feel that away is there something we can help you with today regarding your services here at sprint.
"Sprint trash 🤦🏽‍♂️ https://t.co/xjgDIbcnRm | @678225 We would like look into this further for you. Please send us a Direct Message, so that we can further assist you. -ES"
"@115714 don’t be sprinting to nothing lol connection be slow as hell 😑 | @678226 We definitely want to ensure your data speeds are super fast! Please send us a Direct Message, so that we can further assist you. -TT"
"Seriously @115714 Really?  I ""closed"" my account 2 months ago. Paid off all my devices to get away from you. Today I see in my email that I am STILL getting bills from you!?  CLOSE MY ACCOUNT!! | @678227 We understand that this is very frustrating and we will like to look into your matter. Pls DM us, so that we can further assist you. -TT"
"I fucking HATE @115714 ! I can’t even get service at home!! In my house, in my damn ROOM! This is ridiculous. Better off with Cricket or Straight Talk 😒 | @678228 We definitely want to make sure your services are working 100%! Please send us a Direct Message, so that we can further assist you. -TT"
@sprintcare Are there current connectivity issues in the following area codes 77007 and 77002? | @678229 We do need a little bit more information can you provide us with a address?
@115714 had my order canceled and not able to complete a new order. Entering third day and 10th hour dealing with your customer service.  Amazing | @678230 Hello I apologize for this inconvenience you may need to go in the store or contact our telesales at 877-746-8249 -FR
@115714 you’re customer service is literally useless. You guys are the worst company I’ve ever come in contact with. | @678231 We hate that you feel this way. Is there something we can help you with today regarding your services.
"Anybody remember when (Trade-In) upgrading to a new iPhone (any phone) meant the credit was immediately taken off at the point of sale & nothing was due? I do, I even remember when you had the credit you didn’t pay anything out of pocket @115725 @115714 @ATT @115911 @91787 | @678232 This is of utmost concern to us. Please send us a Direct Message, so that we can further assist you. -KC"
"@115714 new tag line sounds like an admission that they are the worst service/ could also be used to give customers excuses | @678233 Wow, what's going on? We want to help you. -R.A"
I conclude that @115714 has the worst customer service ever known | @315735 Hey Pauth! We don't want you feeling this way. We are here for you. What questions do you have? Let's address it. -CO
"Huge disappointment from @115714 spent 3 hours at the store for them to apologize to me for deleting my account and there was no way to get it back Unfortunately I have a new number this ones final though 216 640 3371 thanks @115714 for this mess sorry everyone! This # is final | @678234 If so, please send me a DM with a bit more information.  I'd like to assist you. -Felicia R"
Huge disappointment from @115714 spent 3 hours at the store for them to apologize to me for deleting my account and there was no way to get it back Unfortunately I have a new number this ones final though 216 640 3371 thanks @115714 for this mess sorry everyone! This # is final | @678234 Is it my understanding that you no longer have your original phone number? -Felicia R
Huge disappointment from @115714 spent 3 hours at the store for them to apologize to me for deleting my account and there was no way to get it back Unfortunately I have a new number this ones final though 216 640 3371 thanks @115714 for this mess sorry everyone! This # is final | @678234 Good morning.  I apologize for any inconvenience you have experienced. -Felicia R
"@115714 is the worst cell service out! | @678235 Wow, what's going on? We want to help you. -DS"
"Ten days now and just crickets from @115911 after my $1,500 billing issue was ""escalated"". Time to stop the recommendations. | @461732 Let's continue finding a solution together. Come on over to DM and we can talk more. *JeremyJ"
"@115913  I recently switched 5 phones to T-Mobile. I live in Annapolis, MD and the coverage is competitively inferior.  Disappointing. | @364928 @115913 We're all about making sure you have the best, John. Please DM us what you're seeing and where exactly: https://t.co/cuEwtd2epS *DanKing"
"@115911 has definitely bitten more than it can chew ! 
(WHY is it always something wrong with my service) | @273066 Whats going on? Were here for you, DM us and we'll check this out! *MelJ"
"@115911 We have three phones all on one account.  I'd like to turn on family allowances.  Which line do I enable it on -- mine, my kid's, or both?  I'm very confused.  Your documentation and video don't explain this. | @678496 Let's go step by step and guide you to success. DM us, we'll help you get that set up in no time. *JoanO"
@TMobileHelp Any reason why the app has been unusable for months now? Its the only way for me to check/monitor wifi data usage on my phone since the Honor 8's usage of that is carrier dependent :( | @158479 Oh no! Send me a DM and let's get to the bottom of this! https://t.co/Mc0PtWxV6a *JoslynLajoie
".@TMobileHelp @115911, why the delay getting fix to users? Google and Samsung issued fix for KRACK WPA2. https://t.co/l7IPkG576b | @622737 Hey Glenn, did we miss your DM? I'd love to work with you, find me here: https://t.co/9IUH5Nit1g *AmberSellers"
"@115911 taking too much $ @91839 not taking enough. Both causing me service issues and wasted time on the phone w/support. #Frustrating | @572777 What's wrong, Ryan? We'd be happy to address all your concerns, DM us. *JoanO"
"Day 7 of no serivce from Americas most reliable cell service @115911 literally paying $40 a month wifi at my own apartment. | @678497 Hi Daphne, let's see what's going on there. We want to make sure you're always connected, DM us. *JoanO"
"Thanks @115911 @TMobileHelp for running an update ""overnight"" that overlapped my 6 AM alarm clock so I overslept and was late for work. https://t.co/vCnDexmQei | @259200 Oh no! This isn't the experience we want you to have. Please DM me if I can help further! https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@115911 if your website is this bad how bad is your service? No I'm not going to call I refuse to sit on hold for customer support | @240372 Hi Beth, we'd like to help. DM us, we'll help you get all set up for that trade-in. *JoanO"
"@TMobileHelp I'm having a WiFi connection issue and I need help fixing it | @477035 Hey there, I would be happy to look into the Wi-Fi for you! Send me a DM here: https://t.co/QIHNBDHoV8. :) *LaurenWalker"
@115913 it would be great if I did not have to separate my 5 phone lines from 1 account into 5 separate accounts with Tmobile in order for All 5 of my family members to enjoy free Netflix. Sharing 2 screens among 5 people simply does not work!😡 | @512063 @115913 I see your DM and I will make sure we get you all the info you need. I'll meet you there! https://t.co/PbJEgtqanO *JeromyBingham
@115714 please fix my service.. I️ can’t even use my phone at my house.. I️ switched from t mobile to you guys thinking it would help.. cmon now😢😢 https://t.co/izza8ZK6dR | @678637 Hello there! It would be our pleasure to see what we can do to fix your service. Please DM us so we can better assist you today. -Daulton
@136958 thank you for investigating @115714 on my behalf | @678638 I will be happy to assist you please send me a private message so that I can send the link for additional information. -FR
I need this Android 8.0 update. @117159 @115714 👀 | @270564 Glad to hear from you. We would be happy to look into this for you. Can you please send us a DM in which we can assist you. -NS https://t.co/rMApsV8PQY
"@115714 @sprintcare the Sprint service sucks. EVERYTHING IS SLOW! i can’t even open apps or send text while on the phone. not the mention, i got fucked over too. | @678639 Hey, I saw your post about you having issues with your service.. Shoot me a DM so that I can look into this. I am here to help. -IB"
"@sprintcare do prepaid plans include Global Roaming? Or can it added as an add-on? Thanks. | @678640 Hey! For proper assistance w/ ur queries regarding prepaid plans, u may contact Sprint Prepaid 855-639-4644. Mon-Fri 6:00 AM - 10:00 PM. -NL"
"She not the only with this problem too we don't want no problems, just service 👊🏾👊🏾👊🏾‼️ https://t.co/ATnqRf8R5a | @678641 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"@sprintcare I sent ya phonee back why do ya still have me as owing anything? WHAT THE FUCK | @560010 We understand that this is very frustrating and we will like to look into your matter. Pls DM us, so that we can further assist you. -TT"
@115913 is your company policy to rip people off or is it you just don't care as long as you get money? | @229622 @115913 We strive for world class customer service. Please DM us what happened. We want to turn this around for you https://t.co/cuEwtdjPOs *DanKing
"@TMobileHelp I am getting the runaround when I call.  I want to pay off the remaining balance for the lease on my phone for the line that I moved to another provider.  Can you help? | @512338 Howdy! Send me a DM, I'm working on this for you right now. https://t.co/UOOUCn8nWm *JeremyKelley"
"@115911 what's up with the slow signal in South los angeles  ? | @678822 We want you to have the best mobile speeds across the board, especially while on the move. DM us, and let's talk more. *JeremyJ"
"@115911 @TMobileHelp your business model and plans are great but your employees and customer service is incompetent AF #Tmobile | @678823 Aww, that's definitely not the news we want to hear! Send me a DM so I can help out: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@TMobileHelp  I am a relatively new T-Mobile customer and have an ongoing billing issue.  6 + calls, more than 7 hours on the phone and it's not resolved.  Customer service not following through with promised call backs etc.  Can you connect me with someone who can help? | @678824 Hey there Marc :)  We would certainly love to work with you to get info on your service.  Shoot us a DM and let's chat! *KimWilliams"
It is now day 5 since getting our upgraded @115911 phone and it is still locked and unusable. Customer care has done nothing @115913 | @239083 @115913 We want to get to the bottom of this and help. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp told to pay $500 by the 11 th.  I do that and u shut my service off anyway.  You guys are cheats and liars. | @229622 Oh no! I definitely want to look into this together. Send me a DM! *TiannahReagor
@TMobileHelp @115911 @116988 iphone X delayed in the queue by thousands I'm told t mobile. And now I go from having a phone this week until potentiall after christmas. terrible customer service. | @678826 I hate to see that yanked back from you Mark! Shoot me a DM so I can get this sorted! https://t.co/HxATIJF0QV *KevinGray
"@TMobileHelp I am trying to check my device compatibility with tmobile, and I think your website is broken / stuck in a loop on the IMEI check page.  I have tried to use it on multiple computers, broken on each one. | @678827 Oh no!  Device compatibility is very important, send me a DM real quick and I'll take a look at that for you. :) *MeghanParks"
@TMobileHelp is there a website billing issue going on I was trying to make my payment online but it's not showing amount due or any info | @678829 Help is here!  Send me a DM so I can assist!  https://t.co/vuTPc7Xx7T *TraceyFoster
"Dear @115911 - Your store locator is freaking out, mannnn. https://t.co/glw1U6AbZ3 | @678830 We can help you get to your nearest T-Mobile store, Eric. Come on over to DM and let us check it out. *JeremyJ"
"@TMobileHelp T-Mobile... why can't ANYONE get my account straight?  This has been a nightmare since the Note 8 BOGO started.  Dozens of phone calls and multiple handsets...  and now I get a rejection letter?  Is this how you treat a 15 year customer? | @678831 Yikes, multiple issues is not the experience we want for you, Danielle!! I will meet you back in DM! https://t.co/nFCVJunANW *DJConstable"
"@TMobileHelp Hello. Need help w/BOGO offer.  It was denied and I feel lied to.  I even have a text from salesperson saying all ok. | @678834 I can check the status on the BOGO offer and give you details on your submission, Vanessa. DM me https://t.co/wnPk0Kpe5r! *BrittanyJones"
"SprintFreeMsg We have cancelled your entire payment arrangement. Your next $200.03 installment using card account **** on 11/13/2017 will not process.—— @115714 🙄can u stop | @679042 Kindly send us a direct message. We are here to help!  We need to address this, fast. Looking forward to assisting you. -CO"
@sprintcare the personal hotspot on my new iPhone is HORRIBLE. I can’t get anything to connect to it and when something does connect it’s so slow it won’t load! | @346761 Hey Nicole! Thank you for chatting with us. Allow us to take a look into this for you. Please send us a DM. -AF https://t.co/rMApsV8PQY
I️m reporting them to the BBB today RT @678642: @678643 @sprintcare 💁🏾😂 | @678643 This is not the feedback we like to hear. Send us a DM w/ your contact info and let us know what's going on.
"Screwed by @115911 this AM. Was first in line to preorder iPhone X at store. Was told Nov 3-10th it would ship. They cancelled order last night, and said they had to remake order. Now I gotta wait till Dec 6-20th. What a scam. | @679223 Hi, Will. Let us take a closer look at what happened there. DM us, we're here for you. *JoanO"
"@115911 dear, I need your support to how unlock SIM in my iPhone.. https://t.co/hIfpRZpYXa | @679224 We got you! DM us and we'll figure this out! *MelJ"
"@115911 I was told I would have 0 down on JOD because I am a well qualified customer but try to get an iPhone X and I have to pay $280 down and all I want to do is try it for a month to see what the hype is about. I don't like being lied to. I have never in the had to paid down. | @679225 Hi Alan! Since this is such a premium device, down payments are often being required. DM us so we can get you some final answers. *WhitneyJ"
"I fucking hate @115911 and their shitty service. How are they even in business🙊 | @679227 Ouch, Ale! I'm all about bringing customers the best so I want to assist. Shoot us a DM so we can turn this around. *WhitneyJ"
@115911 i have been her almost a year and ever single month is something with them!!!!! | @679228 Hi There! I'm all about a seamless customer experience so I want to turn this around for you. DM us so we can make this right! *WhitneyJ
"Wow, never thought I'd say it but @115911 is making me really consider @115725. #billingblunders | @679229 Whoa, we can't have that! We'd miss you too much! DM us so we can make this right and keep you on #TeamMagenta! *WhitneyJ"
"@115913 my name is Debra scaife Davis and I need help I'm  a long-time customer w/T-Mobile&have been screwed financially w/this company. I've talked w/many of ur employees @ T-Mobile w/no consistent, last 5 months I paid close to $2,000 on cell phone bill&phone equipment. Hlp | @679230 @115913 Help is here for you, Debra. Please DM us so we can check this out and get started: https://t.co/cuEwtd2epS *DanKing"
"@115913 hey I've been having issues with the voucher for the BOGO galaxy and my trade in | @679231 @115913 Help is here, Rollie. Please send a DM our way and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Can use text messaging but calls drop and no mobile internet in El Paso area. Is there an outage Im not aware of? | @679232 Yikes, my friend! You need to stay connected! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@115913 any news if T-Mobile is going to carry the razer phone at all?? Or is it like the pixel and BYOD? | @173211 @115913 No news yet! Keep an eye out on https://t.co/Rs7ud2PYPg for the latest! https://t.co/PbJEgtqanO *JeromyBingham
Hey @TMobileHelp how does the jump actually work? I'm having phone issues and I'm thinking of going to get a new phone. Does the jump help with cost? | @679233 Hello! We want to make sure you have a device that works! DM for more help! *AlexGreen
"@115913 please dont limit Mexico and Canada data, or at least raise the limit, we love traveling and T Mobile should travel with us | @679322 @115913 A majority of customers (over 99%) already use less than 5GB of data across Canada/Mexico & likely won't notice a difference. *MariahDaigle"
"@115911 Most frustrating experience of my life just took place, customer support treated me horribly. my iPhone X was delivered to the wrong address and I'm being told I need to wait up to 21 days for a resolution? my CC has been charged and I do not have what I ordered. | @679541 Geovanny an investigation into your missing package needs to be updated. Please send us a DM to discuss options during this time. *JasmineS"
"@TMobileHelp Do you guys have any iPhone X in stock? | @679542 Fabulous! Thanks for doing that for me, Roberto! Let me see where we are at with that iPhone X. Be back in a jiffy! =) *JuanaBermudez"
@TMobileHelp Do you guys have any iPhone X in stock? | @679542 That iPhone X has been super popular! Shoot me a DM here  https://t.co/xKtJVNqc2V and I'll check the status for ya! *JuanaBermudez
"Hey @115911 , why is taking so long to port over a number from ATT?  I had high hopes for better service but it’s not starting out so great... | @223222 Hi Pieter. Porting a number can take up to 24 hrs. If it'a taking longer than that send us a DM ASAP. *KaeW"
@115913 get me off sprint bro . I need that new Samsung note | @679544 @115913 We've got the Magenta Carpet prepped and ready to go for you. DM us anytime to chat all things UnCarrier: https://t.co/cuEwtd2epS *DanKing
"I blame everything on @115911 @TMobileHelp y'all suck, fuck you | @572770 Yikes! Sounds like we need to turn an experience around for you Chris, send me a DM https://t.co/9IUH5Nit1g to get started. TY *AmberSellers"
"@115913 tmobile loves to go back on agreements and still take ur money | @229622 @115913 We'd love the opportunity to turn this around for you, Paul. Please DM us anytime for assistance: https://t.co/cuEwtd2epS *DanKing"
54 dias sin señal de @115714 en San Lorenzo Bo Cerro Gordo 00754 pa cuando? Pal año q viene? | @179254 Continuamos trabajando en el restablecimiento del servicio. Tenemos a todos nuestros Ingenieros poniendo todo de su parte. - CA
"@260054 Hi, I was overcharged, scammed and forced into paying for services at a Sprint store. | @679706 We apologize for the issues you have experienced. DM us your phone number so that Team @260054  may research your concerns."
"@115911 - never really used TMobile, but your seem desperate for customers and prices are high for a #Sprint  competitor. If I'm going to pay $80-100 a month might as well go to Verizon and hey better coverage. | @473284 Thanks. -Felicia R"
"@115911 - never really used TMobile, but your seem desperate for customers and prices are high for a #Sprint  competitor. If I'm going to pay $80-100 a month might as well go to Verizon and hey better coverage. | @473284 Good morning. Please access the My Sprint app to report problem areas. Tap on Help(?) and then Pinpoint your experience. -Felicia R"
@115714 I have been dealing with your customer service the past for months. 1-2 hr on phone still no resolution. Help. | @679707 Good morning.  Please send us a DM letting us know what you are seeking a resolution to. Thank you. -Felicia R
"@115913 The motorola phones we purchased at your store at the suggestion of your staff had a promotion of projectors to be sent within 4-6 weeks. 6 weeks later Motorola tells me it will be 4-6 weeks more.  This is unacceptable. Pl,ease help us get this resolved. | @679880 @115913 Help is here, Craig. Send a DM our way so we can take a look at this promo with you: https://t.co/cuEwtd2epS *DanKing"
@115911 don’t use T-Mobile they are thieves and have horrible customer service! Every month they are adding additional costs to my account for one reason or another | @679881 Hi Brenda! Billing transparency and consistency are key so I want to assist! DM us so we can get this right for you! *WhitneyJ
@115913  Good Afternoon Mr. Legere.  I am having trouble with a promotion at Motorola on a phone that I purchased at my T-Mobile store.  I am a new customer to T-Mobile and have heard nothing but glowing reports of what you have done for the company and customer service | @679880 @115913 It's super important to us that you receive all promos you qualify for. DM us and we'll check this out: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hi can you change the name on my 917 667 3901 phone number from Emily to Sam, please? Thank you. | @679882 Hey, I'd love to help get you taken care of today. Just DM me and we can get that done for you. https://t.co/UjLZ4Px65q *MakLarson"
When you literally debate swapping phone companies from @115911 to literally anything else because all you have with them is problems after years and years of service. | @629908 Brittanie we would never want you to experience this type of service. Please send us a DM so we can gather more info and assist. *JasmineS
"@115911 @TMobileHelp any reason why my phone is forcing me onto this WiFi network vs allowing me to use LTE? Similar complaints to @ATT online for iOS 11.1. Even after disabling auto-join, phone is forcing to connect to this network without permission. can’t forget network. https://t.co/PacRHdQt4y | @679883 Let’s make sure you are able to use your #MagentaConnections! Shoot us a DM so we can have a look! https://t.co/nFCVJunANW *DJConstable"
"@115913 @115911 I made the switch from at&t to T-Mobile with my dad under the 55+ plan. Is there anyway T-Mobile can help with paying off my lease from at&t for my iPhone? Thank you for your help John. Glad I made the switch, loving T-Mobile so far! | @679886 @115913 We're so glad to have you on the UnCarrier. Click this link to send us a DM so we can get started: https://t.co/cuEwtd2epS *DanKing"
"@115911 Worst experience ever had with T mobile. I phone 7 was broken and couldn't claim with their insurance company for some reason, they made a in-house claim and asked to keep old device which is great and said would unlock it. Now, other employee says she would block it. | @679887 Hey Sanketh, let's take a closer look at this situation. Send us a DM with the details! *KittyG"
"@115913 I made the switch from at&t to T-Mobile with my dad under the 55+ plan. Is there anyway T-Mobile can pay off my lease from at&t for my iPhone? Thank you for your help John. Glad I made the switch! | @679886 @115913 Hey there, Mike. We'd be happy to check out potential reimbursement options with you. DM us: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp what is going on with your network in tampa? | @679891 Message me on my DM link and we can run some diagnostics. https://t.co/1z5XewtUia *NicholasKale
"@TMobileHelp what is going on with your network in tampa? | @679891 Hey there, my name is Nick. Sorry to hear about the network, I'd love to check that out for you. *NicholasKale"
@115913 you need to do something with ur customer service team | @506273 @115913 We've got your back and want to ensure all is good to go. Please reply to our latest DM so we can continue: https://t.co/cuEwtd2epS *DanKing
"@115911 is a complete joke!
They have the absolute WORST Customer Care I've experienced. 
7 days to get it right.. But they can't | @539084 Ouch! I would love the opportunity to turn this around! I'll get it right. Please DM me: https://t.co/4lHu3HURzy *TylerRoquemore"
"Reason #8749376 why I hate @115725 .. getting charged double taxes for THREE YEARS only to have them say they'll ""compensate for the past 6 months"". @115714 needs to up their coverage game. 😡 | @551764 Hello there! It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! - KP"
@115714 why is my line disconnected but all my other lines work??? Try to call customer service but get an error... are you being over taken by robots? | @680056 No we are not taken over by robots I will be happy to assist you. Please send me a private message so I can send secure link. -FR
"@115714  your customer service sucks this is ridiculous I've been trying to get a live person for an hour ? Any better carriers ???? | @680057 Hi Ebone, I am here to assist, please send a Direct Message. -AF"
"@115714 in addition to being number 2 in I can't get a signal on my phone - but customer service ouch, ordered new phones and sent to the wrong place. @92035 #iphonex | @680058 Hello there. Please provide a time that we may contact you  in order to resolve your concerns."
.@sprintcare @115714 I am appalled at the level of service I am receiving from your company. I have had an account with Sprint since 2012. I am trying to make an arrangement and I am getting the worst level of customer service possible. This is ridiculous. | @518734 Hey Valued Janet! We apologize for the treatment that you had received. Let's fix this right away. We are here to help! Please send a DM -CO
"I gotta call @115714 today and gtf off this contract/piss poor service | @680059 We don't want you to leave us. Please send us a private message with the details, and we’ll get this thing figured out. -ES"
"My texts are going through to everybody except my husband, and he’s getting texts from everybody but me. Anybody have any idea what the hell could be the reason? 

@AppleSupport @TMobileHelp | @412455 Yikes- if there's one person who you need to be able to reach at all times, that's your husband! Send a DM our way to chat! *SageMcGowan"
@TMobileHelp Just brought my mom to my family plan from @115725 using #getoutofthered but it looks like it may have messed up our previous promotions. Don’t want my bill to skyrocket next month. | @680183 Hey Corbin! You are an amazing part of the #MagentaFamily DM me so we can get this rocked out!  https://t.co/zthtntYav7 *ChelseaMischek
"@117543 Is there a way to see which markets have LTE Advanced and Gigabit LTE? Also which phones are compatible with these technologies. Thank you and keep kicking ass. | @188497 @117543 We'd be happy to check out the coverage in your area with you, JC. Please send a DM our way. *DanKing"
"@115913 I saw the news about the new amazing speeds, do you have a map where T-Mobile speeds got the upgrade over the weekend? | @680185 @115913 Hey there, Jenson. We'd be happy to chat coverage with you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
Fuck T-Mobile I’m Going Back To AT&T @TMobileHelp | @680187 Hey there! We would hate to see you leave. :( Tell us what's going on! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
@115913 I really want to change to T-Mobile but currently being suffocated by ATT. =[ | @680188 @115913 We'd love to see you on the UnCarrier. Sounds like our Carrier Freedom program would be right up your alley https://t.co/eHNZ49126v *DanKing
"Not a month goes by that I don't have an issue with @115714 & @sprintcare 

@116447 I hope with the increased capex spending you hire intelligent CSR reps | @173005 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns."
"@115913 wtf is wrong w/ur company?! On hold for 15minuyes to talk to a supervisor when I️ was told a 2 minute hold to get a phone fixed that you guys sent me that doesn’t work #ihatetmobile | @680486 @115913 We want to turn this situation around for you, Sheree. Please send a DM our way. We're here for you: https://t.co/cuEwtd2epS *DanKing"
"@115911 How much do you tax in New Jersey? | @680487 Hey! It depends on what area you're in. You can go to your local T-Mobile and ask, K. *NaeJ"
@TMobileHelp when will y’all announce your Black Friday specials? | @680488 Great question!  Here's a link to all of our current promotions that updates regularly:  https://t.co/9JarWu3UDQ. Check it out! *KimWilliams
@115911 what is up with this speed? https://t.co/D42XpmzsZe | @680489 Hey! Let's get those speeds back up for you - send us a DM with your location and we can get started for you! *TerriL
"@TMobileHelp will you guys have some special iphone deals this black friday?🤔😏😏😏 | @157326 Promo's are always exciting! Send me a DM, I would love to go over how to keep track of our offers! https://t.co/QdMOv3n1EU *PeterLabrecque"
I’m having a full blown convo with @TMobileHelp on the app with Brittani about what color iPhone 8plus I should get lmao I love @115911 💕💕💕 | @680491 Haha! Thanks so much for the shoutout! We love you too! If there's ever anything you need just let us know! We're here 24/7! :) *ChrisTarbox
Wow @115911 is really frustrating and annoying to work with. First the manager is calling me a liar for his mistake and I keep being sent in circles. Cool 🙂 | @680493 Please tell us more. DM us so that we can talk details. *KaeW
"@115911 why do I have international call charges on my account when I have it blocked?😢 | @680494 We'd got to find out, Ankush! Consistent billing is super important to me so I want to get this right for you. DM us, let's chat. *WhitneyJ"
I actually liked @115911 but after today most likely switching fucking dumbasses 🙃🙄 | @680495 What's going on Shamara? Send us a DM with the details so we can turn this around for you! *KittyG
"@115913 Is there anyway that I could get an extension for my extension just lost my job. 🤦‍♂️ | @408563 @115913 Hey there, Edwin. We're here for you and would be happy to check out potential arrangement options. DM us: https://t.co/cuEwtd2epS *DanKing"
"it is almost comical how terrible @115714 service is. Its literally 1 day since I switched, and I'm already regretting this decision... #DOESNOTworkforme | @680713 This is definitely not the perception we want to have from any customer. Please send us a Direct Message, to further assist you. -JE"
"it is almost comical how terrible @115714 service is. Its literally 1 day since I switched, and I'm already regretting this decision... #DOESNOTworkforme | @680713 We hate to hear you feel this away about your services. Is there something we can help fix today?"
Wondering why @115714 charged me for a canceled line still.. check your account guys...👀 #sketch | @680714 This sounds like something we need to look into. Please send us a DM lets investigate. -CW
"@ATT then force them to pay outrageous amounts for service this is ridiculous @115714 what plans do you guys offer?? | @680715 Hi! In order to see the offers we have for u, feel free to visit our web page at this link: https://t.co/9ZG0QCdTY7 :) -AP"
"@115911 towers must be down on the Olympic Peninsula in Washington!
#NoService #BorrowingnlNeighborsWi-Fi | @680918 Let's take a look into your immediate coverage area. Send us a DM so we can get started on a coverage resolution ASAP. *JasmineS"
"Sometimes I feel like I know more about @115911 plans and upgrade offers than 611,,. | @680919 We want you to be knowledgeable but we should be the experts! Send us a DM so we can assist with any concerns you may have. *JasmineS"
"@115911 T-Mobile i need your help family | @470229 We always look out for our family, whats going on? *MelJ"
@TMobileHelp how i just paid my bill a week ago and my data gone? what i give y’all money for? reset it now it’s been done before so do it again or i’m taking my money to @117735 https://t.co/xDGPN8nryU | @481749 T-Force is here to make sure that you stay in the fast lane! DM us and we'll get right to work :) https://t.co/hpGGTthdHr *TanyaFalandysz
@115913 @115911 come on fix the iPhone mobile app every time I go to use it it tell me to go to the internet and yes I have updated my phone you app | @273749 @115913 We want the app working great for you. Please DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp @115913 You guys are once again charging me for apple care.. you lost my #iPhoneX pre-order and wont be delivered for another month at the earliest. Please remedy immediately. | @200402 @115913 It's super important to us that your account is set up just as it should be for you. We'll be meeting you back in DM ASAP. *DanKing
@115913 all to tell me I️ can’t exchange a phone in store...STILL on hold second time in two days I️ have had to spend over 20 minutes to get nowhere https://t.co/zkyx73hFkn | @680486 @115913 We want to check this out and help in any way that we can. Please click this link to send us a DM: https://t.co/cuEwtd2epS *DanKing
"Share this appalling action on @115911 we go 18 months later, they are charging my deceased sons cell bill after they asked for obituary | @680922 Hey Lauren! Please send us a DM so we can assist you further! We look forward to chatting with you! *MarissaChavez"
"I got me a #GalaxyS8Plus in the summer and told myself I wouldn't upgrade for 2 years, but now I can't resist the #GalaxyNote8 @115725 @115911 | @680923 LOL. It's so hard to resist! I'm with you! Let's take a look into your upgrade options. Send us a DM. *JasmineS"
"I got me a #GalaxyS8Plus in the summer and told myself I wouldn't upgrade for 2 years, but now I can't resist the #GalaxyNote8 @115725 @115911 | @680923 LOL. It's so hard to resist! I'm with you! Let's take a look into your upgrade options. Send us a DM to get started. *JasmineS"
"@TMobileHelp A little experiment: Could you reply to this tweet using more than 140 characters? Or does your client ""Lithium Tech."" not support it yet? | @680924 We work to keep our tweets tight! :) Please hit me in DM with any account questions! https://t.co/CpepB4KjFi *BrianBenderski"
"i️ hate @115911. it’s always some shit with y’all 🙄 | @680925 Whoa! We gotta do something to change those feelings! Send us a DM with what's going on, we've got your back! *KittyG"
"@TMobileHelp I need someone to DM then give me a call. Yall followed me before but had that account deleted. | @680926 Hey, there I'd be more than happy to help. Please shoot me a DM so I can see what we can do for you https://t.co/HgDqRFVqeJ *MarcoMalp"
"@TMobileHelp heyoh... can you folks check out why the LTE in the Columbia, MD area, zip code 21046 Broken Land Pkwy and 32 is at a 3mbs crawl? I had to switch my APN to ipv4 and even that's struggling at 14mbps... been happening a lot more frequently :( thanks! | @680927 Oh no! Let's definitely look into this! DM me! https://t.co/86MicZnF9C *WarrenCamp"
"I️ don’t enjoy doing this, but @115911 local stores need to level up customer service. I’ve had to call 611 FIVE times already to fix stuff | @680928 You should definitely be receiving only the best services possible. We're always here to assist you as well. *KaeW"
"Am I able to text people with international phone numbers, @115911? Or only American numbers internationally (as in wherever I am)? 🤔 | @566723 Hey! You can text an international number with additional cost, Monica. Hope that helps! *NaeJ"
Well @115911 @115913 has dropped the ball on a business account with 15 lines who wants at it? @115714 @115725 @ATT | @680981 We'd love to have you in the Sprint family. Click here to learn about the current promotions: https://t.co/CMQUevkx20 . - AA
Well @115911 @115913 has dropped the ball on a business account with 15 lines who wants at it? @115714 @115725 @ATT | @680981 @115913 Hey! We're here for you and would love to help turn this around. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"I don’t understand why @115714 had me pay for overnight shipping of the iPhone X even though it says they’re unavailable and may take a week or even three weeks. 😐😕 | @680982 Hi there! Please send us a DM, so we can further assist you. - LP"
"@125241 hay alguna avería en Barceloneta? La señal se habia arreglado pero esta última semana ha estado pesimo :( | @680984 ¡Hola! Para nosotros sera un gusto poder ayudarle y verificar esto. Por favor, envíenos un mensaje directo para mayor asistencia. -JM"
"Hey @115714, what’s going on? I don’t pay 70$ a month for LTE data for things to be loading at “1x” speeds. | @680985 Hi there! We want to help! Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"@sprintcare can’t use my cellular data at all!!!! My bill has been paid. I can send regular texts, make and receive calls, but I can’t send iMessages or do anything that requires data at all!!! This is very irritating. | @680987 Hi. We got you! How long has this happened? Is it happening in one or multiple locations? - WR"
"as a reward for my customer loyalty for upgrading 2 devices within 1 week with @115714 I have spent approximately 6 hours either on the phone or on the live chat trying to get everything activated, correctly billed, and set up. Cheers! Gotta love customers! NOT | @550623 Sprint values your loyalty & business. We'll like to look into any unresolved issues/concerns you may have. DM us for assistance. -SD"
.@AsurionCares & @sprintcare is trash service still haven't even received the confirmation email so that i can pay and get my phone | @628655 Have you tried accessing the site: https://t.co/lMV5E1Mnn3 to review? - GS
"@115714 literally is the worst phone provider i've ever had. I sincerely hope none of my friends have them, straight up TRASH. | @681190 What's happened to you? Why do you say these things? We'd like to help. - JM"
@115714 tryna be my friend | @681191 Hey! Is there something we can help you with? Let me know! -ND
@115714 Your service is terrible. | @681192 Can you please send us a DM so that we can verify what's going on with your service? -BJ https://t.co/rMApsV8PQY
I went to @115714 6 times in October let’s give them hell https://t.co/iom897Z6yB | @510632 Hey! What seems to be the issue? I want to help you! -ND
"@115714 service is really like a slow jog or power walk, I’m getting tired of y’all smh | @502074 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area. -GB."
"@115714 I need to contact your corporate manager @92239 he and Frank, the want who brought me over sprint are not returning my calls. This is urget | @681193 Good afternoon.  Did you happen to get Anthony's last name?   May I ask,  what does this matter concerns? -Felicia R"
@115714 absolutely sucks | @681194 This is not the type of feedback we like to hear. Could you DM why you feel this way? -MG
"@sprintcare Is there an issue with the service near Sperry, OK? | @681195 Greetings. We'd like to review this matter. Please, DM us to further assist you. -JT"
"I think two cans and a string will have better service than @115714 🤦🏽‍♂️ | @496669 We'd gladly look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@sprintcare & @115714 took the time and energy to make things right -- feeling less angry. https://t.co/bcmGcPPEwR | @451280 We LUV our customers and I am glad we were able to show you how valuable you are to us!  Thank you for being a great Sprint customer!
"I called today because of my bill and they told me well we no longer see and outage, but that still doesn’t account for my 3-4 weeks of hour left reception and sevice @115714 | @448318 Hi. Thanks for reaching us .Please send us a Direct Message, so that we can further assist you. - JM"
@sprintcare https://t.co/X3dUS1eSFH | @681196 Hey! What's going on? Please let us know to assist with this matter? - EG
"Yes broo Samee!! That shit is annoying https://t.co/mco5rIKRvw | @681198 We'd like to look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare  I haven't been able to make or receive a calls on this garbage network here in metro Atlanta since November 7th. Text messages and data have been spotty at best and calls to  tech support have produced nothing but unanswered tickets. I am not alone in this fiasco. | @675163 We understand your concern. We'd like to review this matter, please DM us to further assist you. -JT"
"8 employees, only one person being helped while everyone else plays on their phones. Seriously, @115714  ?? https://t.co/ChnG0akMe0 | @681199 Hey there! How're you doing today? Were you able to receive assistance on the store? -DM"
"@115714 your connection sucks | @681201 Hi Jenah, thank you for reaching out to us. Could you elaborate on the connection issues you have been experiencing? -AK"
"@115913 Mr. Legere it would be nice for your company to do something special for customers who have been with Tmobile 15+ years. I think I've been a customer since 2001.

#Loyalcustomer #Tmobile | @681366 @115913 Wow, 15 years is outstanding, John! Make sure you #GetThanked weekly by downloading the T-Mobile Tuesdays app. *TaylorBest"
"@115911 switching from t-mobile to a different carrier due to no coverage. How can I log into my My T-Mobile to check my bill? | @681369 Say it isn't so, Angelo. We wish we could be there for you at all times. Send us a DM and let's chat more. *JeremyJ"
"@115911 is the site down cause I am trying to make a arrangements pay but it still loading https://t.co/Ax7Wk1G7Nw | @178335 Let us check this out for you, Vince. Come on over to DM and we can take a closer look. *JeremyJ"
"Hey @115911 you need to realize #Denver is over crowded now and calibrate your towers or find extra space on them. It's  really getting irritating that your service doesn't work downtown. | @681370 Lets check this out and see whats going on Robert, DM us! *MelJ"
"I'm ready to sue @115911 they on some stuff | @681371 Mandy, what's going on? We're absolutely here to help! Just send us a DM :) *KittyG"
"Hey @115911 - is your 2 for $100 deal coming back? Was going to switch but now it's more expensive. Maybe #BlackFriday? | @681372 Great question! We would love for you to make the switch, I will meet you in DM in just a moment! *Ashley Lingley"
"@TMobileHelp hello, please see my dm. Thanks | @284842 On it! *TiannahReagor"
"@TMobileHelp Help 1. https://t.co/K2yXvknAvH says I have a phone in cart 2. I didn't put one in a cart 3. I cant find the cart 4. It rejects my COA | @312635 Woah, that's not the experience we want for you! DM us and we'll get right to work! https://t.co/hpGGTthdHr *TanyaFalandysz"
Just discovered @115714 was supposed to send me a prepaid card for switching to them back in February... They never sent me one & now my old T-Mobile account is in collections 😠 | @454837 Hey Tanka! We are sorry to hear this happening to you. Did you submit the final bill and do the registration on https://t.co/9ABiXqmY33? -CO
"I would love to pay my bill @115714 but your website still isn't accepting payments... | @681599 Todd, did you know you can call *3 on your device to make a payment? Well you can! Hope that helps. -KC"
"Ay @115714 your customer service is trash | @681600 This is  concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
After 17 years I finally let @115714 go | @425149 We hate to hear we lost you as a part of our Sprint family. Always remember you are always welcome back to Sprint if you like. -NR
"@sprintcare Sprint 1 Year Free - Bring Your Phone promotion is a big fraud. Sprint refused to upgrde my phone & keep the same free unlimited rate plan. The terms clearly indicate that I should be able to upgrade after 120 days and keep the free unlimited promotional rate. | @681601 Sounds like something we need to look into. Please, send us a DM to further assist you on this. -MH"
"@sprintcare why is it that I have outages & LTE drops to 3G in America’s current “it city” of Nashville & surrounding areas?  Customer for 20 yrs & service here the last couple have sucked. | @681603 Hey there! Thanks for reaching. Let us figure out what is happening. Please, send us a DM to further assist you. -MH"
"@115714 your payment system is garbage. Every time I try to save a new card, it says I didn't enter an expiration date and doesn't let me continue. And yes I did put one in. | @681604 Hi Joe! Please send us a Direct Message so we can get you over to our secure forum and further assist you. -C.H"
I want to switch networks because @ATT @117735 has shown me countless times they don’t care about their customers! Which one of y’all have the best offers @115911 @115714 @115725 | @681605 Thank you and welcome aboard. -Felicia R
I want to switch networks because @ATT @117735 has shown me countless times they don’t care about their customers! Which one of y’all have the best offers @115911 @115714 @115725 | @681605 Sprint is offering 1 year of free service if you Bring your Own Device.  Get started at https://t.co/cLSUsitfDr. -Felicia R
"I was with @115714 for 6 years. Loved it. Even referred friends to them.
Bc of pricing and better network, I️ am now with @127051. 
If you’re thinking about going with @115714... be warned. This is not how you do business. https://t.co/nX3TyL3isK | @414293 Justin, I'd like to take a look into this for you. Send us a DM. - JM"
The man at @115714 definitely ruined my day yesterday...i cannot wait for my contract to be up | @681606 We hate to hear you wanting to leave sprint. How can I help you today regarding your services?
"@115714 what's the point of paying for service when it NEVER WORKS. | @681607 Sounds like something we need to take a look. Are you having issues with the Data, Talk or Text? Please let us know to assist. - EG"
"@115911 @115913: @6178: 2441 N Maize Rd in Wichita Ks refuses to accept T-Mobile Tuesday coupon, in person. #TMobileTuesdayfail  #disapponted #reindeerpillow #😕 | @137972 @115913 You need that pillow. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"Sorry @115913 @115911, no #uncarrier for me. I've got to stick with AT&T | @467824 @115913 We certainly don't want to see you go - I see your DM and will meet you there. https://t.co/93XwcSKFIy *RayButler"
"@115911 hi T-Mobile my camera screen is black | @423227 Let's take a look at it, DM us. *JoanO"
"Day 10. Still caught in call center limbo. @115911 still can't seem to fix my very straightforward problem. ¯\_(ツ)_/¯

@115714 @ATT @115725 Anybody want a new customer? The Uncarrier is being very carrier-like. @139703 @115913 | @659220 @139703 @115913 We absolutely don't want to see you go, Nathan. We're here for you and want to help. Please reply back to our latest DM to continue *DanKing"
So it turns out @115911 @116602 really is not free if you have more than 2 phone lines!😡 Impossible to share 2 screens with 5 people! Are there any other carriers out there that wants to earn our 5 iphone lines with unlimited data business? @115725 @115714 @117735? | @512063 Netflix on us  *is* free for a single Netflix account - shoot me a DM and let's chat. https://t.co/93XwcSKFIy *RayButler
So it turns out @115911 @116602 really is not free if you have more than 2 phone lines!😡 Impossible to share 2 screens with 5 people! Are there any other carriers out there that wants to earn our 5 iphone lines with unlimited data business? @115725 @115714 @117735? | @512063 Great to know that you're interested to join our company. Please check our amazing offers here: https://t.co/tFcp64NxE0 . -AG
"T-Mobile made a branded budget phone with magenta highlights https://t.co/E8F48ImCMe hopefully this baby is on the 600mhz ready for 5G?...@115913 @117540 | @297389 @115913 Great question. While this phone won't be 600 MHz compatible, it will have access to Extended Range LTE on the 700 MHz frequency. *DanKing"
"@TMobileHelp  I was out of the country, placed service on hold, Just got back, found out that the hold was undone, I lost my phone numbers and now on a collection with a bad credit mark, I call Tmobile and it seems no one knows how to help me.  need my numbers back, credit fixed | @681745 No one wants to give everyone a new phone number! Shoot me a DM and I'll dig into this! https://t.co/i0i27Ors9t *AdamJudge"
@115911 & @115817 pissed me off... | @644195 We can't have that! It's all #MagentaLove here! DM us so we can make it all better! *WhitneyJ
"Cancelling my @115911 service ASAP. A huge thanks to the employee that explained JUMP! in-depth and made me realize how hard they're screwing over customers. Good thing @169291 stepped in!

Tip: Check your total lease amount against your monthly payments. | @681746 That's definitely not the impression we want you to have and are here to help. Let us know what we can do to assist, by sending a DM. *JPL"
"THIS IS WHAT U GET FROM @115911 SEE THE RED. Never got that with @115725 if u are in #NH DON'T USE @793.mobile they don't care oh and I was 2 days late with my bill got a Nasty .. if u don't pay we will shut u off.. https://t.co/N0ElPVzC8C | @219739 Totally understand the need to have reliable service, and I want to look into this for you. Shoot me a DM, so I can check this out. *JPL"
"@TMobileHelp just got off the phone with Joseph on customer service completely unhelpful and he was quiet sounded he didn’t give a crap about me trying to add a line. Guess I’ll be going to @ATT | @360370 Wow! We don't want you to feel like that! Send me a DM, I got you 100% https://t.co/UOOUCn8nWm *JeremyKelley"
@115913 you got to do better with your customer service team. I will be canceling my services after today. Highly upset and disgusted. | @681747 @115913 We're all about providing world class customer service. Please DM us what happened. We want to help: https://t.co/cuEwtd2epS *DanKing
On the phone now with tmoile for two hours as well as using their customer support through twitter have gotten NOWHERE!!!!! @115913 | @680486 @115913 We want to make sure you're provided a resolution. I just sent a reply to your DM and will meet you back there. *CassyFitzgerald
"Kind of annoyed that in Mauston I had to manually set my phone to @115911  because all it would find was BTW, which only does Edge. TMo has LTE. I was just off 94 which has TMo coverage too. | @380755 Let's make sure all of your settings are updated Addie. Send us over a DM for assistance. *JasmineS"
I have been on the phone with @115714 for an hour and a half trying to become a new customer and I have never been more frustrated in my life 🙄 | @682032 Hello! Were you able to have assistance over the phone? -DM
@115714 im so tired of you business. All you do is fish money out of people. this past year of service with you has been horrible. | @682033 Hello there! What is the issue that you're experiencing? -DM
Sprint working my last nerve right now. @115714......I’m not getting what I paid for!!! | @566913 Hello there! What exactly is the issue that you're experiencing? Please send us a Direct Message to further assist you. -DM
@115714 @sprintcare somebody can tell me how much time I need to be waiting? My problem whit data and calls continue and u guys can't give me an answer!! | @568231 I would be happy to look into that for you.  Please send us a dm so we can get your account information and assist you.
@sprintcare I just ordered four phones for pickup today with four new lines. 12:30pm pickup appointment. I showed up and they only have three of the four phones in stock. Why did you let me order online if the phones were never here to begin with? | @222827 We are sorry to see this. The store should provide you with an estimate time in which the device will be available. - GS
"I never had such much issues with @115714 LTE. Waiting 15 MINUTES TO LOAD A DAMN TWITTER PICTURE. 🤨#foreverloadingScreen #hateYou #FixIt | @682034 Please send us a Direct Message, so that we can further assist you. -BJ https://t.co/rMApsV8PQY"
@115714 you have the worse service ever | @682035 Hello there! How can we assist you? What is the issue that you're experiencing? -DM
"@115714 quick ? If I am required to put down 275 for a iPhone X do I still need too if I take advantage of the 350 trade in? | @682036 Hey there! Hope you’re doing well today. Please DM us, due to the character limitations we won't be able to share full details. -MH"
"@115714 quick ? If I am required to put down 275 for a iPhone X do I still need too if I take advantage of the 350 trade in? | @682036 Hey there! We received your DM, but we've been unable to answer, please follow us @sprintcare and let us know. -MH"
@115714 your stores are so worthless. How does a phone store not have Sim cards? New Pixel XL2 and the store in downtown SF has no Sim card for it. This is ridiculous. I should switch to @115725 | @682037 Also you can order through Telesales at 877-746-8249 -FR
@115714 your stores are so worthless. How does a phone store not have Sim cards? New Pixel XL2 and the store in downtown SF has no Sim card for it. This is ridiculous. I should switch to @115725 | @682037 I would like to direct you to https://t.co/xy8wposkel you can call first and make an appointment as well. -FR
"If you’re in Columbia be sure to stop by the Sprint store in Cayce and ask for Shakela. If you’re looking to upgrade, port over or add a line to your service. https://t.co/wvPFS27p4p | @682038 Thank you so much for the feedback!"
@115714 @sprintcare absolute worst customer service!  55 minutes all the way to supervisor with no resolve.  @115725 how's @VerizonSupport?  #newcustomer | @682039 Hello there! We would hate to lose you as a valued Sprint Customer. How can we help you resolve any issues you may have? -Daulton
"Dear @115714 your service is terrible. I'm supposedly in an LTE area and all I get is ""extended"" or ""no service"" ??? This isn't my phone's fault, it's your network. I never had these problems with @ATT https://t.co/sZN3fXt3QS | @682040 Hello. Please, DM us with some more details about this to address this concern. - GS https://t.co/rMApsV8PQY"
"@sprintcare 17 years & I'm going to do EVERYTHING I can to get out of my contract I was bait & switched into. 4 calls to customer retention all with promises to fix my bill & call me back & I've heard from NO ONE!! 1 rep actually said she can't honor what another rep promised! | @600885 Hi Lisa, This concerns me , please send a Direct message so that I can get more account details. -AF"
i want my iPhone X already :(( @115714 | @682041 Hey there! Would you like details about your order? Keep checking it at https://t.co/RDgqxv7W9w and also by using the Live Chat there. -MH
Been otp with @115714 all day and still haven't been refunded my $520 😩 | @682044 This sounds very concerning! AJ please elaborate on your problem in a DM so that we can help. -KC
"@TMobileHelp so we have a big problem you send my wife her phone I got her for her birthday it came with a cracked home button and now between the apple store and t Mobile we have to pay for a lagging phone | @353359 Oh wow! You're right, that's a huge problem. Meet me in DM and I can take care of you. https://t.co/nofhK4Kr3A *AmarizLugo"
"@TMobileHelp hello can someone please assist with a issue I have | @521499 Have no fear, T-Force is here!   Shoot me a DM and I can assist with any issues.   https://t.co/CpepB4KjFi *BrianBenderski"
"@TMobileHelp T-Force, any tower outages reported for Austin, TX? LTE signal dropped from full, to barely 1 bar in last hour. Thx. :-) | @682071 Oh no Travis, let's see what is going on! Can you shoot me a DM and we will take a look https://t.co/BVna4Qt4At *ErinMadigan"
@115913 @115911 you guys need to do something about your store in Tuckerton New Jersey I just called to see if there was an iphone available and the girl working said yes we have it but you should know I’m on break until 845 it’s only 4 oclock who takes a four hour break🤬😡 | @185096 @115913 It's important to us that you have a great experience no matter how you reach out to us. Please DM us: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hi, I ordered Pixel 2 before 2nd Nov. Phone is due for delivery on 17th Nov. Am I eligible for Tmobile's 50% discount offer on Pixel 2? | @682072 Thank you for reaching out about this and I see we have your DM! We got you there and will address all your questions! *JonathanMacInnes"
"@TMobileHelp I am irate, called 2 days ago they said i could trade in iphone 6 for 8 300 dollar credit - now it is just X. Help. | @682074 Hey! Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter"
"@115911 has gotten the same attitude as Verison and AT&T. Time to start looking for new service. Take all 6 lines and switch. | @682075 We only want to have a winning attitude when it comes to your mobile moments, Richard. Send us a DM and let's talk more. *JeremyJ"
"@115911 no service or nothing on my phone from jacksonville fl 32256 | @550653 I know you need to stay connected and want to make sure we get this figured out. Please send over a DM, right away. *JPL"
"@115911 needs to improve their customer service drastically. #itsucks | @682076 Hey Gabriel, we don't want that to be your experience! Send us a DM with more details on what's going on so we can chat. *TerriL"
@115913 just had some crappy online customer service via chat box. Customer since 2002 | @230933 @115913 15 years is incredible. We want to turn this experience around for you. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp hi there, I think I'm missing some kickback credits on my account... help?? thanks! | @394857 Never fear! #StellarSellers is here! Send me a DM https://t.co/9IUH5Nit1g and I'll locate any missing credits ;) Thanks! *AmberSellers"
@TMobileHelp how much for 2 lines? Annnddd gooooo #switch | @682077 Hey!! I would love to discuss our rates and benefits with you! =D Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
"@TMobileHelp Felicia did an awesome job assisting me! She was super personable and answered all my questions. 👍🏽👍🏽 | @682461 As my favorite Friend might say ""Could we be any more UnCarrier?"" Thanks for the props! *KyleVesely"
"@115911 needs to stop selling phones known to be defective. Then ask customers to shell out more money to resolve the issue. #TMobile #TMobileBS | @682462 Whoa, Jermaine! This looks serious so we've got to get this resolved. Send us a DM with details so we can look in to this matter. *WhitneyJ"
"@115913 
Please explain to me why I'm getting charged $48 for calls thanks I've got a plan for that I'm paying $25/Mt on???? This was the reason I switched from #Sprint to #TMobile to get away from this type of s***! https://t.co/T6g3xsnh5u | @682463 @115913 We're all about making sure you're being charged correctly. DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp your customer service is horrible, they hanged up on me while I was explaining my issue | @682464 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"@115911 is t-mobile network down in Los Angeles, haven’t had data in passed hour | @682465 Let's check that out, Daisy. DM us, we're here to help. *JoanO"
"When the customer service rep ends the call with ""Take Care. Stay Gorgeous."" and immediately brightens your Monday. @115911 @TMobileHelp https://t.co/fLJdzL6hkl | @682466 Always fun to brighten your day! Send a DM if you need us. https://t.co/dPHUAru2pc ❤️❤️ *MikeVance"
Still in @TMOBILEHelp customer support hell. | @239165 I'm here for you! *TiannahReagor
"Why is it that whenever I go to a @115911 store I the staff there stares at me instead of asking if I need help? Y'all teach them to behave like bartenders? | @682468 Hi JC! We believe in action on #TeamMagenta so we're all about delivering amazing customer service! DM us, we'll make this right! *WhitneyJ"
"@115911 why do I pay for unlimited data for my phone to work better on shitty wifi😡 | @682469 Hey, let's change that for you! We want to give you a stellar experience all around. DM us and we can work together! *TerriL"
"@115911 u guys suck big time | @676124 What makes you say that, Luis? We're here so you can have the best experience with us! DM us so we can chat. *TerriL"
"Convinced @115911 Doesn’t Work In Queens,NY 😒 | @682470 But it does! Let's take a closer look at your connection. Send us a DM for assistance. *JasmineS"
"One last chance to extend a big fuck you to @115911 before they disconnect me tomorrow for roaming because their own network is shit. They'll lose a customer and my business because they have such a stick up their ass about roaming. | @682471 We certainly want to get this worked out, so please send us a DM and we can chat further. *JPL"
@115714 Dear sprint is has been 3 years now you have been upgrading the towers in my area and still no positive results..... | @682507 This is concerning to us! We'd like to take a look into this for u. Please send us a PM to further assist you. -AG
"@sprintcare can you please find my iPhone X I ordered it 10 days ago and there is no updates on any of the iPhone besides saying ready to ship. | @682508 Hey there! I would like to verify this for you. Please send us a Direct Message, so that we can further assist you. -DM"
"@115714 ... every month, it’s becoming a pattern... I JUST paid my bill yesterday why my shit loading so slow😭 yall some liars | @369596 This is not the type of feedback that we like to see. Please send us a Direct Message, so that we can further assist you. - RU https://t.co/rMApsV8PQY"
"Start of week 2, waiting for my iPhone X from @115714 . And before you say anything @sprintcare tech i ordered at the store so you cant help me at all lol. unless you can bump me in front of everyone else :) | @471252 Hello there! I recommend you to approach to the store, so that they can verify this and tell you when the device will be arriving. -DM"
@115725 @115990 has DO NOT come to Verizon store on LaCienega and Beverly. 3 mistakes in under 30 min & not even store manager smart enough to fix it. Calling @115714 @115911 today. #shameonverizon | @682510 Please visit https://t.co/0qT1rLkaCf -FR
@115725 @115990 has DO NOT come to Verizon store on LaCienega and Beverly. 3 mistakes in under 30 min & not even store manager smart enough to fix it. Calling @115714 @115911 today. #shameonverizon | @682510 Please come see us we will be happy to have you as a customer. We offer great plans at a very affordable price. -FR
"I️ use a megabyte and I️ experience reduced speeds @115714 https://t.co/P1m86nFAPb | @682512 Hi. Please note that you may experience reduced speeds at times only after reaching the 23GB mark. If you are having issues now, DM us. - GS https://t.co/rMApsV8PQY"
"Pretty pitiful signal here, @sprintcare.  One of the busiest intersections in a major city. Philips and Greenland 32258. Reliability does not equal availability | @181292 Please send us a Direct Message, so that we can further assist you. -BJ https://t.co/rMApsV8PQY"
"@sprintcare my phone isn’t working | @464838 Hey there! What is the issue with the phone? Is it related to voice, text or data? -DM"
"Hey @115913 it's getting really tiring of having to call @115911 customer care every month to fix my bill. Good on paper fail in executuon. | @682819 @115913 I want to get this bill sorted out once and for all, Anton. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
@115913 if I have to buy specific T-mobile phone to use the mobile phone data then you are doing something wrong with your business. | @682820 @115913 I want to make sure you're able to use your service. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice
"And I do not intend on shutting up about this ANYTIME soon. @115911 @TMobileHelp here I come. https://t.co/lJcQwnyOka | @186557 We would love to have you join the Magenta family!  Send me a DM, and we can get started!  https://t.co/QdMOv35qgk *PeterLabrecque"
"@TMobileHelp thank you guys again for everything go #MAGENTA T-Force! | @682821 Thanks for the shout-out, and if you need us you know where to find us :) *JohnWard"
"@TMobileHelp I bought a new iPhone and it doesn’t have the “I” glitch. 

I want a refund. | @682822 Well played, sir! Well played! 😉 *MattHargleroad"
What is up with #TMobile's iPhone update that now inserts weird characters and makes #texting VERY inconvenient? @115911 #iphone #stopit https://t.co/RWpSSc36al | @682823 We want to be sure your messaging experience is top notch. Send us a DM and let us check this out. *JeremyJ
"@115911 customer service that only gets worse as you problem is escalated! All I want is a shipping label to return my phone! | @682824 We'd be happy to help you with that. DM us, we're here for you. *JoanO"
@115911 should not have a big stick up their ass about roaming but they do. Phones service should not be hindered by borders. But I guess Tmoblie is content being shitty and average. | @682471 We're here to turn your experience around for the better! Please DM us and I'll meet you there! https://t.co/ajg0boXCWT *TanyaFalandysz
"It’s about time to switch because @115911 customer service is poor, rude, and unhelpful. #badcustomerservice | @263320 That type of service is never acceptable, and we want to hear your feedback and ensure you are taken care of. Send us a DM. *JPL"
@115913 so I don’t qualify for switch to from red promotion because I have an iPhone 8 plus? | @682825 @115913 We're here for you and will continue helping via our DM thread. We'll be replying back there ASAP. *DanKing
"@115911 I don’t have a problem paying a restocking fee when I’m told UPFRONT before finishing a transaction, I do mind when I’m not forewarned. So yes. Bit of a sticker shock. I also have a problem w/stores who send you back to the original location even if theyre corp store too | @352596 Definitely hear what you're saying, and would be glad to get your feedback. Send over a DM, so we can chat furthe... https://t.co/Jz0Gz7vlXD"
"@115911 worst phone company lmao | @682828 What makes you say that, Rique? DM us, let's chat about it. *WhitneyJ"
"Dear @sprintcare, you all have sent me (2) RETURN KITS over the past 3 weeks & none of them are large enough for my iPad. I’ve called you guys 3xs to stress that I need a larger kit but still, I receive these. Can someone help??? https://t.co/sm313KmjOQ | @373856 Hi there! Please send me a DM, so we can further assist. - LP"
@sprintcare I have never received a return kit and when I select the option to order or reorder there is no orders to select from.  My concern is that it's been 30 days and I want to ensure I won't be penalized for this error. | @249868 Hello I will be happy to assist you is the order kit for a phone that you are returning via phone sales or on the internet. -FR
"@sprintcare here’s a start your own cellphone starter kit that’s far more superior than sprint network...IJS https://t.co/dQ1Lg2Wl8z | @683142 Hi There! Let us know what's happening with your service, send us a DM for further assistance. - CE"
"it’s almost 2018, why don’t I have service to make a call in Walmart??????? @115714 | @683143 This is not good to see. Please, DM us to review the location. - GS https://t.co/rMApsV8PQY"
"@sprintcare c/s is #1 at dissatisfaction, can you make a difference #sprint | @683144 Definitely not the way we'd like you to feel about Sprint. Please send us a DM so we can further assist. -AT"
@116447 explain this one why is sprint charging 143.89 tax base on iPad Pro 12”9 64GB full price and 24 months installment and att Verizon Wireless https://t.co/WwVVtTIlTz and T-Mobile same area New York City charging  the correct tax 82.45 ... | @127867 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily.
@sprintcare sprint service only works when you are sitting directly on top of their tower....🤦‍♂️ | @683142 Hey! Are u having problems with ur services? Send us a DM giving us more details on what makes you do posts like this one. - CE https://t.co/rMApsV8PQY
@115714 how much better are you then t-mobile? | @683145 A lot! Give us the opportunity to show you our best. - CE
Customer service with @115911 sucks sometimes 😒 | @683166 No way! What's going on? Shoot us a DM with more info and we'll assist you as soon as we can. *ValerieP
"@115913 hi John was wondering maybe of you could help. Everyone says there is no way they can help. Maybe you have special powers. | @521499 @115913 We're here for you and we'll explore all options, Victor. We'll be reaching out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 wow, after waiting for almost a month, my order was cancelled out of the blue. Cust svc response was - tough luck. | @683167 @115913 Let's get to the bottom of this and sort out this order, Jorge. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@158861 @TMobileHelp I've had 3 LG v10 phones all with the boot loop issue in < 2yrs. Now the 3rd one has died from the same issue...and I'm told sorry, you're out of warranty now. The LG boot loop should be a class action suit at this point. | @683168 I don’t like the idea that you don’t have a phone. Please give me the opportunity to look at your situation. Reac... https://t.co/YeSL0mSYj3"
"I love @115911 https://t.co/EGnc49hZOQ | @437436 You are the best, Lexi! We <3 you too! *DevynGalligher"
"Why can't I access the T-Mobile app? @TMobileHelp | @121414 Alex,
Together we will figure out the problem. I want to access the account. Below is a link!
 https://t.co/xKtJVNqc2V *DarlaF"
"@115913 new phone never arrived. 5-7 biz days for 'research', 7 biz days for 'fraud research'. Good policies...while I'm out a new iPhone. https://t.co/dQ830NM7ic | @683171 @115913 We absolutely want to explore every option to take care of you and get a phone to you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 @115911 @TMobileHelp The fact that I can't send message or call from my mobile phone at home is ridiculous. I live less than 4 miles from the T-mobile headquarter in Bellevue. This issue keep happening again and again.... | @683539 @115913 We're on this, Hank! I want the best possible service for you and we're ready to dive in. DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115913 you think your company can figure out how to send a shipping label for a trade in!  Over 3 calls and numerous chats.  Maybe T-Mobile doesn’t care about customers | @682824 @115913 We're here for you and we'll make sure to get this all squared away. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp I am trying to ""Add Wi-Fi Calling for Other Devices"" on my iPhone6S, but when I select this I get the error ""To allow Wi-Fi calling on this account, contact T-mobile."" Regular ""Wi-Fi Calling on This iPhone"" is enabled and working.  Can you help? | @683541 Absolutely I can! I'm a tech expert! =D Meet me in DM through here https://t.co/xKtJVNqc2V I've got your back. ;) *JuanaBermudez"
@TMobileHelp do you guys still have a re-verification website for the Advantage Program? The link provided to me via text is broken and the site does not work. | @683542 Hey there Bea and thanks for reaching T-Force :)  Shoot us a DM and we'll be happy to help! *KimWilliams
"@TMobileHelp added my girlfriend to my plan this past weekend, she’s coming over from VZW and she was sick of being ripped off. She couldn’t believe how quick and easy it was activating a device and adding a line. You guys are one of the best companies going today. Thank you! | @683543 👍😄💗 We are so happy to have you both on #TeamMagenta! *PatrickUllmann"
"@115911 STILL patiently waiting for my x, to get processed and shipped...... 3 weeks later.... 🙇🏻 | @683545 Let's have a look at your order! Shoot us a DM here and we'll assist you as soon as we can. *ValerieP"
"Narrator: things weren’t perfect, there were service interruptions and @115911 is charging a reconnect fee https://t.co/yBgHNRkZvU | @661396 We only want to get it right for you, Fred. Come on over to DM and we take a closer look into this for you. *JeremyJ"
"@TMobileHelp why am I getting my data throttled? | @433570 We always want you to have the fastest connection possible, Ben! DM us so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
dealing w/ @115714. incompetent accounting (again!) causing inconviences to customers. way to hang on to 4th place. seriously considering a move. @116447 | @683581 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
I got straight ripped off by @115714 over the last two years due to this leasing program. They're pretty good at not explaining terms well so you're trapped in it lmao. https://t.co/uDcWbgD06F | @639792 I will be more than happy to assist.   Please DM your contact information. https://t.co/rMApsV8PQY
"I got straight ripped off by @115714 over the last two years due to this leasing program. They're pretty good at not explaining terms well so you're trapped in it lmao. https://t.co/uDcWbgD06F | @639792 It's super important to us that you have all the info you need re: leasing, upgrades plan options, etc. If you ever have questions, please feel free to hit us up. - CW"
"I got straight ripped off by @115714 over the last two years due to this leasing program. They're pretty good at not explaining terms well so you're trapped in it lmao. https://t.co/uDcWbgD06F | @639792 Yeah, we definitely need to look into this and see if we can make things right. Can we take it to DM to get started? - CW"
I’m about to switch from @115714 I’m tired of y’all and these false advertisement. Any better carrier out there ? | @683602 We are here to assist you today can you let us know the issue you having with sprint services.
I’m about to switch from @115714 I’m tired of y’all and these false advertisement. Any better carrier out there ? | @683602 we hate to hear you wanting to leave the sprint family. Is there something we can help you with today regarding your services?
"@sprintcare lied to at every turn. Was told I couldn't wait for the iPhone X on my plan found that was false. Told iPhone forever which I had was gone. Also false as it's in ads now. Was told my bill would be lower than it was etc ect...seriously about to rage quit sprint | @542373 Hi! Seems like there are few things to take care of. Please, DM us to do so. - GS https://t.co/rMApsV8PQY"
@115714 @ATT @115725 @115911 who should i go with as a cell phone provider & why? What do you have to offer? GO... | @683603 We are faster in more places. That’s faster in download and upload speeds and we have stronger signal strength in over 100 markets. - LP
"@115714 @ATT @115725 @115911 who should i go with as a cell phone provider & why? What do you have to offer? GO... | @683603 There are over 250 million valuable reasons to choose Sprint. You get truly unlimited data, text and calling to any mobile. There's no throttling, no metering and no overages all while on the Sprint network. - LP"
@116447 again poor service https://t.co/OzpljuynDn | @155354 We do apologize for network issues and are still working on updating the towers in the local area.
@115714 thanks for the lack of service 🙄 | @683641 Hi! Was this issue affecting anyone else around you? Is the internet working properly now? - AA
@115714 OK @115714 PLEASE EXPLAIN THIS MATH ... my coworker switched to #Sprint last Friday and had to order her #iPhoneX IN STORE.... I ordered 11/1 ... she just got a call she can come pick her #iPhoneX ! How did she get it so soon!?!!! #iReallyWantMyiPhoneX | @486714 Waiting is so hard and we want you to have your phone ASAP! Check the status of your order here:  https://t.co/l13eStvC56
"@sprintcare at a cell site  and no service from sprint at all getting charged for roaming smh. https://t.co/8zrAs1p5gI | @683644 Hi. This is something not good to see. Please, DM us to further review. - GS https://t.co/rMApsV8PQY"
These @115714 customer service numbers are straight scams | @683645 Hello Shannon! Have you attempted your order on https://t.co/y5KU4cSsLx? The number to make purchases is 866-275-1411.
"@116447 Dear sprint it has been 3 years now you have been upgrading the towers in my area and still no positive results..... | @682507 Hello, Team @116447 can look into this for you. Please send a DM with the location so we can check on it."
"T-Mobile has Netflix on us, AT&T has HBO for life; What is @115714  offering?..  I have been with you for 15 years and all I get is No bars and a large bill. #WeWantMore #Sprint | @683646 Hi! You can visit https://t.co/0qT1rLBLtN and log in to your My Sprint account to take a look into unique promos just for you. - AA"
@115714 having an absolute horibbke time trying to cancel my service!! Getting nothing but the run a round. So glad I switched and saved @115911 #sprintsucks | @253301 Hello we do not cancel service in this forum please contact customer account services at 800-847-6654 -FR
@115714 your support site sucks major ass! How do I get locked out for twenty minutes after having to reset my password!? | @683648 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
@TMobileHelp @115913 9 lines total and Including Watch 3 added late October ... called CS to add BOGO for two existing lines (not adding a new one) CS said special permission provided for BOGO and put in order.  Left thinking “TM is the BEST”.  Now ...  “sorry not sorry” 😡 | @683654 @115913 We want to check this out with you and make sure we're 100% on the same page with our BOGO offer. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
@115911 @TMobileHelp shout out for some great customer service. Had a call today and it was helpful as could be | @683688 FANTASTIC!   Hi ayylmao!   I am Alison and we appreciate hearing when our people do a great job!  Was everything resolved or can I help with something too! *AlisonB
"@TMobileHelp Lost a potential customer. I'm eligible for an employee discount through my company and went to a store to give you my money, but was told stores can't do employee discounts. I'll just stick with Verizon. | @683689 That is not the experience we want you to have. We would love to have you join the #UnCarrier and make sure you can qualify for any applicable discounts. Can you please send us a DM so we can get more info and assist, Thank you :) https://t.co/IUIA5vQSHC *MattHargleroad"
"@TMobileHelp can we try this one | @683690 Hey, Duane! I would love to help! Can you shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"@TMobileHelp do you guys even provide 4g service,I'm getting 1g all the time. | @155252 It's imperative to have the best data speeds possible. We see we've been working in DM and have sent you a message. *ShelbyMartin"
@TMobileHelp I am highly disappointed with switching to t-mobile. I want to switch my phone out and they won’t let me smh @115911 | @683691 I don't like hearing any member of our #MagentaFamily being disappointed with us! Please send me a DM so I can take a look. https://t.co/98fTbXON7k *HeatherPeterson
@115911 @TMobileHelp Still waiting for call from CS manager;4 days after repeated assurances from him. #TMoShamefulService. | @230597 We can totally do better than this!! Shoot me a DM so we can chat and work toward a resolution for you! https://t.co/RaTDVzOYlM *DJConstable
"@TMobileHelp Checking on status of order# 5171862401
Tried to track but, doesn’t show anything… no indications of order processing!!! Do you mind providing update?? | @235664 I would love to work with you to dig into your order today! Shoot me a DM, and we'll get started! *PeterLabrecque"
"@TMobileHelp trying to check the eligibility of my work email for promotions but your link is down, please advise. https://t.co/4tVc0Q7yQy | @683957 Hey Brendon I want to make sure we get this turned around for you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"@115911 @115913 I️ need to speak to someone at corporate regarding an issue that was never ever resolved and you’re now asking me to pay 1300$! | @418028 @115913 We're here for you, Eddie and we're ready to dive into this for you. Please DM us and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
".@115911 I love you guys, but I think after the second one we figured out you'd accepted our #JUMP trade 😂 https://t.co/mlfklY2OoL | @683958 Yikes! We definitely want to make sure these messages stop! DM us, if they are still coming in. *JPL"
"Then I switched to @115911 using hotspot on my phone. Same thing. Around Jamaica NY barely any service. | @434559 Everywhere your mobile adventures take you, we want to be right there. Send us a DM and let's talk. *JeremyJ"
"@TMobileHelp Hi! I just switched a week ago, Imm guessing these are not the speeds I should normally be seeing? Thanks! https://t.co/U7VDLj2oSY | @251391 We want you to get our blazing fast 4G LTE speeds! Please shoot me a DM here https://t.co/jAb1JkOMRy  Let's figure this out! *AngieShaw"
@TMobileHelp Thankyou AlexKimbrell Alex Semsch Mariah Daigle Ray butler JessicaNeedham from Tmobile help you are awesome # bestservice | @679889 AMAZING! That's what I love to hear! #UnCarrier! *DannyHarvey
"@115911 Help me make sense of this. For $20, I get a 1 GB high speed data pass abroad. But you give free temp unlock and I can get a SIM abroad for less than $20 with unlimited minutes and text AND 10 GB of high speed data. 🤔 | @683959 Hey Malcolm! Planning on traveling somewhere? Shoot us a DM here and we'll go over your data pass options. *ValerieP"
@115911 it appears there is a problem with your company losing returned devices | @683960 Oh gosh! Did you return a device to us? Shoot us a DM here and we'll check this out ASAP. *ValerieP
8 hours and (not even exaggerating) over 25 representatives/Supervisors combined later my issue with @115911 is corrected thanks to Sam. He deserves a raise! PROMOTE HIM PLEASE. | @673311 Glad you got it taken care of! :) Reach out if you need anything else! This will get passed along! https://t.co/LNUbmWfmEy *RoseAdams
Not sure why we even have a Do Not Call list anymore. I get so many spam calls and nothing can be done about it. Not even @TMobileHelp's spam blocker has stopped these calls. | @130913 What!? That's crazy! DM us and we'll go over all of our options for these pesky calls! https://t.co/ajg0boXCWT *TanyaFalandysz
"iPhone forever program has been removed from my plan without my consent nor did they convey that to information from me.    Their excuse is that the sprint flex is exactly the same as the iPhone forever program. What kind of BS is that! Your reps can’t even lie for you  @115714 | @684154 Hey there! Please send us a Direct Message, so that we can further assist you with this concern. -DM"
"Just once I want to be able to go from WiFi to LTE without having to restart my phone to get an internet connection. @sprintcare is that too much to ask? | @476014 Hey! We know this is not good to experience. Please, DM us to take a further look into this. - GS"
@115714 store customer service is slower than DMV’s. @115714 fix it. People are waiting since 30 minutes. They couldn’t even finish with one customer. https://t.co/On9uKVVeX1 | @412299 We added numerous self-service tools to our online service.  Log onto your https://t.co/0qT1rLBLtN account and check it out.
So how come UPS told me my phone X might be stolen or missing and no one is doing anything about it?? I call one company and keep getting directed to the another  @AppleSupport @sprintcare @UPSHelp | @237906 This is concerning to us! Please send us a Private Message to take a look into this for you. -AG https://t.co/rMApsV8PQY
"@115911 Hey, I got my Pixel 2 before November. Was trying to get rebate at a TMobile store earlier but the guy said the offer has expired. Is that true? | @684287 The offer is expired but if you purchased your device during the open period we can still get you taken care of. ... https://t.co/0gyPKH2DJ1"
"T-Mobile is officially a piece of shit company ! Fucking tired of their Bullshit ! @TMobileHelp @115911 ....  their jump on demand program is a crock of shit ! | @489053 Ouch, Justin! That's not what I like to hear! I can turn this around for you. Please send me a DM: https://t.co/4lHu3HURzy *TylerRoquemore"
"Thanks Mike, but I already had several DMs over this issue, and none of the CSRs were able to help me. They all apoligize that they cannot give me back the lost $ https://t.co/xSahgkeCKa | @651767 I truly appreciate you working with us and we've sent you a DM so that we can make sure to get you squared away for good. *MikeRice"
"@TMobileHelp I have not received a call back from the manager at the Southaven, Mississippi store (662-349-8784). Not good customer service. I've tried to reach them regarding a returned phone still showing on my EIP. Emily through a DM has been assisting me. She is awesome! | @684288 Howdy, Michael! We have your back and I appreciate you. Toss me a DM, lets get this taken care of :) https://t.co/F1LcvbHvWu *DevynGalligher"
@TMobileHelp Went through a Zero coverage area | @200659 Your mobile signal is important to us! Send us a Dm so we can dig into this with our #MagentaShovel and get you taken care of. *MichaelLabao
"@115913 I️ still have not gotten a reply from your dm request | @418028 @115913 Thank you for your patience, Eddie. We'll be reply in DM as quickly as possible. *MikeRice"
"@115913 So disappointed in your broken warranty exchange program. We have been struggling for 4 months trying not to get ripped off for a phone we sent back. Will be sending you an email with details 😡 | @684289 @115913 We're on this for you, Eduardo and we're here to resolve this once and for all. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Hey @115911 @TMobileHelp Does the iPhone 8 come with a SIM card ejector tool? | @519421 What a great question! DM me and I'll get you all the details you need :) https://t.co/ajg0boXCWT *TanyaFalandysz
My internet seems slower than usual. Maybe I should turn on my sprint hot spot and use it for its few seconds? @115911 | @348021 Let's take  closer look into what may be causing these delayed speeds. Send us a DM for assistance. *JasmineS
"Is @115911 better or worse than @115714? I currently hate my @115714 service. | @684505 Hey there! This is concerning, Please send us a DM elaborating on the issue you're having so we can further assist you. -TT"
@115714 I wish you would know how incredibly frustrating it is to speak with your customer service reps from the Philippines. Simple questions with no help. | @684506 We can assist you here!  Shoot us a direct message and we'll gladly help you or you can also reach our E-chat at https://t.co/6pfcByi97Q.
"@sprintcare trying to pay my bill. been this way since Friday. Why isn't this working https://t.co/1gQyRk9O71 | @684507 Hi Esteban! If you can't make a payment trough our page, send us a DM for further assistance, we'll be happy to assist you with this. - CE https://t.co/rMApsV8PQY"
@sprintcare trying to pay my bill. been this way since Friday. Why isn't this working https://t.co/1gQyRk9O71 | @684507 Are you trying to pay trough this page? https://t.co/pp9c6SnawV . You have an Sprint account activated? - CE
@sprintcare why does the Chat on your website never work. I can't really sit on the phone for hours and it's much easier to do it via chat but that's never available | @305855 Hello there! Let us know how could we be of assistance through this channel. Please send us a DM. -MH
@115714 y’all service fucking sucks | @684508 This is really concerning to us and we are here to help. What kind of service issues you are having? -K.B
"@115714 got weak ass service, weak ass customer service and a weak ass phone plan. I've never been so disrespected in my life. @115911 @115725 what it do? Not you AT&T. | @510602 Hello there! This is not the type of feedback we like to see. Is there anything I can assist you with today?"
"@115714 Been a loyal customer for 17 years, and get treated like crap. I will be switching carriers ASAP!!! | @684509 That's never how we want our valuable loyal customer to feel!  Please send us a direct message with what is going on so we can help you."
Cómo @115714 pretende dejarme sin data si no hay wifi en ningún lado y no hay nada que hacer en las noches sin luz???? | @684510 ¡Hola! ¿Qué tipo de inconveniente está experimentando con su data? Por favor envíenos un mensaje directo con más detalles para ayudarle. -AR
@115714 needs to get it together because I don’t have any service. been gone all day and then come home to notifications all coming at once 🙄 | @684511 Hey there! You mean that you were on a place with no service and now you do have service. Please send us a Direct Message. -DM
".@115911 My Phone # and name are on my account with my spouse's. You should not require his permission to let me buy a new phone. This is a serious problem. | @684546 Hey Kendra, we apologize for the inconvenience and we're always listening for feedback. Are you the account holde... https://t.co/VuK9VPrdtp"
Just had the worst customer service experience with @115911 now I'm paying for an employee mistake. Nice. | @684547 Oh gosh! What happened? Shoot us a DM with more info and we'll make sure to assist you ASAP. We're here to make this right. *ValerieP
"@TMobileHelp clarified some mixed messages and we are good now. But I want to shout out to this guy for taking time to engage with me. Instead of treating me like a number I the queue, he created conversation about my hobby. This means he looked over my profile and that's 5 ⭐ https://t.co/N0uNwaD54R | @681746 Awesome! I'll make sure he gets to hear the positive feedback. *JeremyKelley"
"@TMobileHelp @115911 is the T-Mobile REVVL compatible with the US Cellular LTE roaming coverage in Iowa & Wisconsin? It’s not on the official list, but neither is iPhone 8 or X | @318180 We'd love to cover those details with you. Please send us a DM so we can get you all the info :) https://t.co/IUIA5vQSHC *MattHargleroad"
@115913 if you are so accesible please read my issues and handle this mistreatment of along time customer | @418028 @115913 I'm on the case Eddie. I see your DMs and will be replying to them shortly. *StephanieGarza
@TMobileHelp How long is a customer usually on hold waiting to be connected to the “Solutions Center”? | @684548 Hold times vary depending on call traffic coming in- Shoot us a DM and we can certainly assist with any needs you may have! *RozLancaster
"The real moral of the story is don't trust @115911 when they tell you you have insurance. They're most likely lying. | @684550 Oh no! What happened? If your phone is supposed to be ensured, we're here to look into this. Shoot us a DM and we're on it. *ValerieP"
"@139703 can I please get some help?  My bill is still wrong after 4 months and no one will do anything about it.  Office of the president does nothing but call me a liar.  Sure could use some help.  Have reached out to Art many times but still no success. | @434306 @139703 We're here for you, Jay and we're ready to dive in. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 I have an issue with my phone and no one in customer service can help me.🤷🏽‍♀️ | @225434 @115913 We're here for you, and we want to take great care of you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 my friend lost his T-Mobile phone in Varanisa India.  Can TMobile provide any tracking or erase phone? | @684757 We can lock the device! Meaning NO additional usage without proper consent! Send us a DM, and we'll assist! *KellenF"
"@115911 can I cancel my iPhone x preorder? | @162774 Is there a reason for this, Uri? :(

We would be able to assist you with this. Send us a DM. *RickK"
Thanks @115714 I pay $107 a month to watch the loading sign 9/10 times even when I have LTE & 4 bars | @684767 Could you send us a DM for further assistance. -LK
"Thanks @115714 I pay $107 a month to watch the loading sign 9/10 times even when I have LTE & 4 bars | @684767 Hey, thanks for reaching out. Where are you when you're experiencing the loading sign? -LK"
@115911 y'all sent the wrong replacement 😭😭 at this point I feel like y'all should upgrade me to a iphone for the mix up 😂😂💁 | @629022 Let's take a closer look to see what happened. Send us a DM! *RickK
"@115911 why T-Mobile not getting the blue note 8 while other carriers will be? | @432763 We'd be more than happy to go over your color options, DeWayne! Send us a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
@TMobileHelp I went to pier 1 imports to use my $10 code and it didn’t work :-( | @196476 Oh no! I like free stuff as much as the next person! When did you try to use the code and what was the error? *MoniqueB
@TMobileHelp What's new with carrier settings 30.2 on iOS? Thanks. | @204199 Software updates are the best! Click my picture to send me a DM and we can go over what it came with! https://t.co/i0i27Ors9t *AdamJudge
@115911 is fucking trash!!!! | @684794 What's going on? Shoot us a DM with more info and we'll make sure to assist you ASAP. We're here to make this right for you. *ValerieP
@115911 your customer service is garbage... Switching a prepaid account to postpaid/porting its number to an existing postpaid/TmoOne acct shouldn't be a dance of CC numbers! This is a problem! | @684795 We want you to have the best experience with us. Let's take a closer look to see what we can do for you. Send us a DM! *RickK
"@TMobileHelp I need an email address to contact someone in customer support regarding an issue I have. | @684796 Hey great news! You've reached an expert, I'd be happy to help you. Meet me in DM! *SyndiCampbell"
smh @115911 messing up my bill again. https://t.co/enw158jY3h | @134969 We're definitely here to help go over that bill! Meet ya back in DM. :) https://t.co/dPHUAru2pc *MikeVance
There’s levels to pissing me off and @115911 and their insurance company Assurant has reached the max level😡. I’ve literally been on the phone with them over a hour & still haven’t resolved anything!! 7yrs of this nonsense smh I️’m taking my business elsewhere. | @684798 Oh no! What's going on? *JasmineS
".@115911 - it's incomprehensible the amount of ass you suck. Seriously | @494509 Yikes, let's get to the bottom of this! Send us a DM Michael. *KittyG"
"@115911 looks like the #MyTmobile site is not working | @121149 Have no fear, Danny is here! I'll be your account superhero here to save the day! DM me, we'll chat! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 @TMobileHelp if I pay off a phones installment plan and I decide to upgrade, Can I keep the old phone? I’m currently with T-Mobile for almost 5 years | @238827 Hey Micah I can get you the information you are looking for. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
@TMobileHelp I am trying to change my adress on the website and it keeps saying failed. Can you help me? | @457888 T-Force to the rescue! DM us and I'll meet you there :) https://t.co/ajg0boXCWT *TanyaFalandysz
@115714 a broke down janky ass service. I’m going back to @ATT | @684863 Hey there! How can we assist you? -DM
"Hey @115714 way to turn my phone off not even a month over due on my bill. 👍🏼 | @684864 Hey there! Sounds like something we need to look into. Please, send us a DM. -MH"
"@115714 and @sprintcare I've been asking to get my bill resolved and it didn't. I'm not about to pay for some shit I ALREADY PAID FOR. | @430962 Hey there! As we could read from a previous interaction, you were already provided with the information about your bill. -DM"
"I actually think once @sprintcare saw this tweet they made my service 10x WORSE. NOTHING u could do will make this better dude just get better towers & prices https://t.co/91JNRFIKc7 | @684866 Hey Courtney, please allow us to assist. What issues are you experiencing? -LR"
"Day 3 of not having my iPhone X even though I paid for overnight shipping @115714 | @684867 Hello, we at sprint know how this can make you feel. Please send us a DM so we can further assist. -GB"
@115714 how the fuck do you pay your late phone bill and your internet is moving slower than when your bill was past due?!!!! Yes even on WIFI 😡🤔🤔 | @684868 This is very concerning. How long have you been experiencing this? Please send us a private message to further assist you. -C.H
"Hi @115714 if you want me to pay my bill it would be awesome if the bill pay phone number, or the app, or the website would work. 🤷🏼‍♀️ | @684869 Hey there! How're you doing today? Are you having issues to pay your bill? Send us a Direct Message to further assist you. -DM"
@115714 @sprintcare are you still offering the iPhone X at $22/month? | @211388 Get more details at https://t.co/3xQ8UgqQDz. -MH
@115714 @sprintcare are you still offering the iPhone X at $22/month? | @211388 Hey there! This promo is still available to new & existing customers adding a line & upgrades with eligible trade-in for limited time. -MH
"Fuck Metro @115911 @115714 which one of y’all want my business ? 😂 | @684870 Definitely, we'd like to have you as a member of our big family! - CE"
"@115911 usually is far from perfect, but now it’s completely unusable on any SF BART station. I hope it’s gonna work in the East Bay. Fingers crossed. https://t.co/0PpKwVmLsM | @685020 Oh gosh! I know how important it is to have reliable coverage and I want to make sure we check this out. DM us and we're on it. *ValerieP"
@115911 how the hell are you Number 1 in anything when my speeds slow as shit!?? 😡😡 | @241040 Let's take a look into your coverage and speeds Leo. Send us a DM for assistance. *JasmineS
@115911 incredibly disappointed!  Changed over to TMobile One and now I’m told I don’t have Netflix 😡 #BaitAndSwitch #BadBusiness | @685021 Hey Sean! Let's take a look at what plan you're on - you do have to be on an eligible plan. Send us a DM and we can chat! *TerriL
".... Cmon @115911 how is this what 4GLTE 5 bars gets me? https://t.co/FbMiu6M0Zg | @685022 We always want you to have the best speeds, Anthony! Send us a DM so we can take a look further 💘 *TarynS"
"@115911 tmobile sevice is trash"" drops calls all the time plus abuses customers with awful lies unlimited net"" | @685023 I depend on my device to be drop free, so I want to look into why this is happening. Shoot me a DM, so I can dig into this for you. *JPL"
"@TMobileHelp DMs | @466628 I see your DM, replying back to you shortly! Thanks for the patience! *KyleVesely"
@TMobileHelp can you open a ticket for the towers in my area? They reach capacity when people get Home from school and work around 2 and until 10/11 it’s almost unusable. Great in early morning and late night https://t.co/w3g5xMf5vV | @603061 We'd definitely like to get our eyes on this! Please DM us and we'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz
@TMobileHelp I as wondering with the Tab E promotion. Do I still qualify even though I bought my Note8 last month? | @685024 I'd love to take a look at your eligibility for this sweet promo! DM me and I'll get to work! https://t.co/ajg0boXCWT *TanyaFalandysz
"@115911 & @118272 EASILY THE WORST EXPERIENCE I’VE EVER HAD WORKING WITH ANY COMPANY. 13 PHONECALLS LATER & NOTHING IS STRAIGHTENED OUT😤 | @685025 Let's get this sorted out ASAP, Kylie! Please send us a DM so we can make this better. 😘 *TarynS"
@115911 Hi there! Any promotions for trading in an iPhone 6S in pristine condition in order to upgrade to an 8 Plus? Or is there promotion right now only for iPhone X? | @265095 Great question Val! Let's find the best deal for you to save you $$$! Send us a DM! *RickK
"@115714 Don't interrupt my Fucking shows with your reliability commercials, when Nearly your whole Network in the U.S.V. I is down. | @155617 Your feedback brings great concerns to us. Can you please send us a DM with the details so we can get down to the bottom of this? -ES"
"@sprintcare does the word “facepalm” mean anything to you? | @181292 Sorry, I don't get your statement. - LP"
"@sprintcare does the word “facepalm” mean anything to you? | @181292 May I ask you to describe your concern in detail, so that we can provide the assistance you need? - LP"
"""LTE+"" on @115714 Now I know it's not just the device but the network... https://t.co/byfXlWiYSU | @440167 Hi there! You have problems with coverage? Please, send us a DM regarding what's happening and give us more details on the issue. - CE"
"Hey @115714 is there a service issue in Houston. Service is extremely slow thruout the north side of the city. | @591128 Hi there! You have problems with coverage? Please, send us a DM regarding what's happening and give us more details on the issue. - CE"
@115714 are iPhones getting #callingplus or what 🤷🏼‍♂️ | @488517 Hi! Thanks for chatting. Calling Plus is currently available on select Android devices. Visit https://t.co/cu4V0zubYX & get more details -MH
"@115714 it must be hard maintaining 1% reliability of a puny weak little network.. I don’t know how you guys manage.. | @330927 Hi there! You have problems with coverage? Please, follow us and send us a DM regarding what's happening and give us more details. - CE https://t.co/rMApsV8PQY"
yo @115714 jw buT why does your service suck so fucking bad | @685223 Hi. What are the issues you are having with the service? - GS
"@sprintcare I'm trying to make payment on my account, but it's telling me my card's expiration date is wrong when... it's not? Is the system not working right now? | @137542 Hi there! Please send us a DM, so we can further assist you. - LP"
"Wtf is going on @115714 | @685224 Hi there! Is there anything we can assist you with? Please let us know what's going on, so we can provide you the assistance you need. - LP"
@115714 I have a iPhone 7plus and would like to trade for a iPhone X and yes I have sprint service | @685225 Check more at https://t.co/3xQ8UgqQDz . Verify your upgrade eligibility at https://t.co/DFwpZVcDas . Or if you'd prefer DM us. -MH
@115714 I have a iPhone 7plus and would like to trade for a iPhone X and yes I have sprint service | @685225 Hello! This promo is available to new & existing customers adding a line & upgrades with eligible trade-in for a limited time. -MH
@115913 @115911 I’m seriously about to switch. Any other carrier couldn’t possibly come up with as many lies. #annoyedAF #EndMyContract | @685249 @115913 We never want our customers feeling this way! DM me so we can turn this around https://t.co/Nr93OTtXRx *TaylorBest
"When @115911 sales reps tell you that your jump is insurance, they're lying. | @684550 @115911 Hey meet me back in DM please sir and we will get it figured out. *ArthurRansom"
"When @115911 sales reps tell you that your jump is insurance, they're lying. | @684550 Hey meet me back in DM bro. *ArthurRansom"
My phone  wasn’t doing that bullshit with the (i) now it’s doing it #WTF !!!! @TMobileHelp See this I️ think I️ jinxed myself @685251 | @685250 Hello.  We want to make sure you are happy with your phone.  Please send me a DM and we'll talk.  https://t.co/bZG3n7w6ik *AdrianAlbright
"@TMobileHelp I get horrible reception every time I'm at Raleys in Lodi, CA. Unusable. 311 S Lower Sacramento Rd. Lodi, CA 95242 | @531869 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"@sprintcare I don't know where to begin with the horrible support I've received over the past two days. Not only did it take half a day to get my phone activated, but now I'm in order hell with two orders already bring cancelled because of the ""fraud"" team. Absurd! | @684865 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q"
"@115911 @115913 we are trying to move over 8 lines to T-Mobile and my wife was disrespected by a rep at the Jefferson Valley mall. She was told “she doesn’t know anything” can we get some real help?! | @189588 @115913 We always want to take great care of you and your wife, Craig. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 I didn’t get my free Panda Express bowl last week, you going to hook it up? (It already said it was redeemed when it wasn’t) | @685460 @115913 We will always work to make sure you're thanked properly! Keep an eye on the app for updates. https://t.co/lH0SH5fy2m *MikeRice"
Hey @115911 if my bill is past due then why is my service still active? https://t.co/UZNK5gGOrc | @685461 We're all about second chances! Let's take a closer look into possible ways to avoid getting past due bills. Send us a DM! *RickK
"@115911 ""message to __email__ has been blocked 550 permanent failure. Diagnostic-Code: smtp; 550 permanent failure for one or more recipients __email__:blocked"" ?? why?? | @354804 Hm, that's strange. Can you send us a DM with a screenshot so we can see what's going on? Thank you! *TarynS"
@TMobileHelp Yo can someone help me? I have a few questions. | @685462 Just got your DM! Responding as we speak and ready to answer ALL of your questions. Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu
"Thinking about switching from Verizon iPhone 6s to T-Mobile Galaxy S8. Yay or nay? (And why pls) ...and it may or may not be because @115913 is my digital CEO crush. 😳🤐 | @685463 @115913 We'd love to have you on Team Magenta, Colleen. Send a DM our way so we can chat! https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp When will you guys be announcing your Black Friday deals? | @685464 We are as anxious as you are :) No info on this just yet. Pls stay tuned! https://t.co/6JAtI8jAfO *RubenHernandez
"Hey @115913 is it true that @115911 is no longer offering new customers the discount for working for a government agency? Went to the store this afternoon and was told that it is not offered with the T-Mobile one plans. | @685466 @115913 Our T-Mobile One plan has a TON to offer, and has incredible value built in. However, it is not eligible for employer discounts *TaylorBest"
Netflix through @115911... I feel brand new! lol Thanks <3 | @130322 Wahoo!  I'm sooo excited that you get to enjoy those shows on us 🍿 . Ty for rocking that on the fastest mobile network! *NevinBruce
@115911 yo my phone beeen spazzZzin ! | @685469 What's going on with it? Shoot us a DM with more info and we'll be happy to check this out. *ValerieP
"@115913 #TMobile #settings 
Bought an unlocked phone that does support Tmobil 4G LTE. 
Below is what I get even after going to Tmobile several times to get the APN and other settings set for optimal support. Can anyone give me the best settings for my phone to get better? https://t.co/E2TsQxPFXd | @590410 @115913 We want you to have the best available service! Send me a DM so we can chat https://t.co/Nr93OTtXRx *TaylorBest"
@115714 can you use the phone & internet at the same time ? | @685515 Hey! This feature is available to certain devices. You can check more information about Calling Plus here: https://t.co/cu4V0zubYX. =) - RC
"@115714 having coverage issues with Waze map NW Atlanta all the way to Doraville on I-75 and I-285 No service. This is the second time in 3 days that I have had no coverage for over 20 miles in Metro atlanta. This is unusual, please advise. | @685516 Hi. Please, DM us to review this concern with the service. - GS https://t.co/rMApsV8PQY"
"My service has been so ass lately. What’s up @115714 I️ pay my bill on time and everything! | @685517 Hi there! You have problems with coverage? Please, send us a DM regarding what's happening and give us more details on the issue. - CE"
"pa cuando @115714 piensa arreglar la señal completamente?? | @685518 Gracias por contactarnos. Estamos trabajando arduamente para restaurar los servicios , puede verificar aca https://t.co/9spCeEQiEf . - LP"
Jumped to @115714 earlier today after four years with Boost. Keeping my fingers crossed that we get off to a good start and I get my iPhone X when promised | @343796 Hey! Glad to have you on board. About your order you can follow up your order status at https://t.co/RDgqxv7W9w . -MH
"@115714 why has your service been so terrible lately? | @685519 Hi there! You have problems with coverage? Please, follow us and send us a DM regarding what's happening and give us more details on it - CE"
@sprintcare I’m a new Sprint customer and getting lousy coverage at home.  What can I do? | @685521 That's not the experience we want you to have. Are you the only one having this issue? Please DM us to assist you properly. -LR. https://t.co/rMApsVqrfy
"My phone forever acting stupid bro @115714 🤦🏽‍♀️ what’s up with that | @685522 Hi there! Would you mind to send us a DM elaborating a little bit more your concern? Please, allow us to assist you on this. -LR. https://t.co/rMApsV8PQY"
"Like two years ago, @115714 told me that we could lease our phones and once we paid those off, and once we paid them off, the lease payment would drop off the bill.

Now we're being charged $20 a month to keep the phones b/c we've gone past the lease? | @685523 Hi! Did you already buy your cellphones? Please, DM us in order to properly assist you with this situation. -LR. https://t.co/rMApsV8PQY"
"@115714 is there a tower not working or something in the west suburbs of Chicago? #signal #Sprint https://t.co/27UOeVY9xe | @685524 Hi! We apologize for the inconveniences, but please DM us, so we can check your surroundings. -LR. https://t.co/rMApsV8PQY"
"@115714 worst company I’ve ever dealt with in my life! They double billed me and now won’t refund me my money because I’m no longer their customer! #cellphonemafia | @685525 Oh no!  We are really sorry you had experienced this, allow us the opportunity to help you. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
"@115714 your customer service is horrendous! Two years of headaches. You owe me hundreds of $$ and I can’t get it back. #sprintsux | @685526 We are really sorry you are going through this, allows us the opportunity to help you. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
"Not sure why I would refer any friend to sprint. This service is ridiculous and has dropped 8 of my calls tonight. Yes I had a service update. Your new towers suck also. #sprint | @685527 Oh no! Are you only experiencing any other issues besides the drop calls? Please, send us a DM to properly assist you on this. -LR. https://t.co/rMApsV8PQY"
"@TMobileHelp what can we do? His screen is smashed, starting to completely disappear. He can answer, just no screen to use 2/2 | @286960 Have no fear, Danny is here! I'll be your superhero here to save the day!! Shoot me a DM! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115714 called 1 (800) 777-4681 got horrible service and hung up on.  I’ve asked for a supervisor multiple times and am getting the run around from someone who barely understands English | @468850 This is a bit concerning. Please send us a Direct Message, so that we can further assist you. -TN"
"Sprint is the ABSOLUTE worst! I have spent over 5 hours, 3 incorrect iPhone X orders, and COMPLETE back and forth with @sprintcare - THE WORST. | @685906 This is not good to see. Please, DM us to review this situation. - GS https://t.co/rMApsV8PQY"
"Shout out to @115714 for lying to me about my plan, when trying to get it fixed telling me there is nothing to do about it and to this day having the worst customer service out there. You're the best. :) | @685907 Hi Kara! We'd like to help you with this. Please, follow us and DM us so that we can help. -IG https://t.co/rMApsV8PQY"
"@115714  anymore #444 tickets available?👀👀 | @341770 Sadly, JAY-Z 4:44 Tour Ticket Offer Ended in 8/27/17. Maybe next time, keep tuned! - CE"
"@sprintcare yo, why won't your website accept my CC! keeps asking me to verify expiration date.. smh | @685909 Hey there! Please send us a Direct Message to further investigate the issue. -DM"
"@115714 whats up the the horrible coverage at LAX! | @685910 Hey there! This concerns us and, we'd like to assist. Please follow us and send us a DM so that we can review this with you! - RC https://t.co/rMApsV8PQY"
"Wait... the hell

Did @115911 really just charge $6.00 on the Netflix bill EVEN WHEN ADVERTISED AS COMPLETELY FREE? | @366106 Hey! Let's take a look at your bill together to make sure you're qualifying & have nothing to worry about :) Send us a DM! *TerriL"
"@115911 your app keeps crashing, the customer service staff isn’t good, and i have a crazy bill with no understanding of why it’s so high? Let me know something ASAP or i will be taking my talents to @115725 | @182282 John, we're gonna turn this around for you stat. Shoot us a DM, we've got your back! *KittyG"
"@115913 I am stupid disappointed in T-Mobile . Service has been horrible 💀 | @685924 @115913 I only want the best possible service for you, AJ. We're on this; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I need you to save me from Verizon! Please they’re doing illegal moves and screwing me over!!! #notfair | @685925 Never fear, #Magenta is here! Let's make sure you #GetOutOfTheRed and provide you with #Unlimited! Send us a DM. We got you! *RickK"
@TMobileHelp Been with you guys for a lot of years and I  have a family plan. how can I get Netflix for free? | @686075 Let's see what we can do to hook you up! Shoot us a DM and we can take a look! *RozLancaster
"@115911 not very happy with T-Mobile right now. Was quoted $140.00 for 3 lines with $15/month for new phone, and promised “no hidden fees”. New bill is $179.00. Is that common core math? | @686076 Oh no! Is this your first bill? Shoot us a DM and we'll take a look at your bill and explain it in detail. We've got your back! *ValerieP"
"@TMobileHelp I have a ""call reminder"" app that I did not install.  I would like to find a way to remove it.  It's ad-supported and whenever I set it to turn off, it won't turn off. | @391988 Hey Danielle I can make sure you get the help you need. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
"@115911 - you actin' a cray w this #GetOutofTheRed program. Hubs did his research, asked questions & was informed he was ""qualified"", but all of  sudden now he's not? Not cool. FYI: don't cross the man; especially when it comes to his deals! @115913 - can you help? PM me! https://t.co/eNl0tnffds | @686077 @115913 We absolutely want to get this all sorted out for you and your husband, Cara. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 sucks when your mom gets screwed over by your store employees because her English isn't the greatest. | @686078 @115913 We always want to take great care of you and your mom, Nery. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 could you make cancelling your service any more impossible? #buyerBeware #Sprint #Sucketh! | @686136 It seems like you are in need of our assistance. Please send us a Direct Message, so that we can further assist you. KC"
@ATT WORST CUSTOMER SERVICE EXPERIENCE EVER. 2+ hours chatting/calling representatives just to get a supervisor with zero empathy that only partially resolved my concerns/complaint. Unacceptable. Who cares about their customers? @115714 ? @115725 ? Looking for new service! | @686137 Hey there! You can click the link https://t.co/OLXF2ShjmN to check our newest promotions. We will welcome you with open arms. KC
"For anyone traveling to #DisneyWorld, @115714 has horrible service. You’ve been warned 😡😫. #shouldvestayedwith @115725. | @682286 Hey there. Let's look into this for you so that you can get back to the fun. Please DM so that we can assist with your coverage issue. -KT"
@115911 @TMobileHelp My IPhone7 keeps freezing #help | @294250 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
@115911 small biz CSRs are terrible. I've called weekly trying to get my refund and all I get are empty promises. I wish I could just return this phone & find a provider who actually cared about small business customers. @TMobileHelp is no help since they change reps every 15. | @686329 Hey there! This is not how we want any of our #MagentaFam to feel Send us a DM lets look into this https://t.co/EHqYValTw3 *MichaelPhillips
"Hey ceo! help!! i want to cancel & think everyone else should! ! My bros bill only 40 but i keep being asked to pay 700+ for a mistake HIDDEN FEE they never fixed! Horrible @115911 help @TMobileHelp https://t.co/HIG8mVn2o5 | @541287 Jane, thank you for taking the time to reach out- please shoot us a DM so we can assist! *RozLancaster"
"@sprintcare Trying to enroll in Autopay, but form keeps telling me ""Your expiration date is required."" Tried different credit cards, browsers, computers - they all say the same thing. I am entering a valid date in MM/YY format. | @686554 Hello there! Please, follow us and DM us so that we can do this for you here. -IG https://t.co/rMApsV8PQY"
I have a plan of 5 lines with you guys and it doesn’t give me the Netflix option :( @115911 @TMobileHelp | @426641 Hi there can you please send me a DM so I can help out? https://t.co/p5tlOIac4q *KrisAlamed
"@TMobileHelp I'm in South Africa (from the us), turned on data roaming for unlimited internet and text etc but only text works no data, help | @440225 Oh no! Send us a DM: https://t.co/xKrpoFD6ya We got your back with this! *ColleenLicudine"
"Damn @115714 why does this service suck in Illinois | @686605 Hi! We'd like take a look at your area. Please send us a Direct Message, so that we can further assist you. -KA"
"@115911 I don’t know why you guys do not finance for international students, I switched to t-mobile 5 months ago and they rejected it . Even Im doing auto payment ! | @686732 Hi Ali! Is it a pay in advance account? Feel free to send us a DM so we can chat and provide you all your options. *TarynS"
"@115911 Multiple times, Tmobiile Tuesdays fail - at least 3 times now for me.  This might be a scam; a marketing ploy just to get attention for tmobile.  Other offers are worthless, like magazine subscriptions.  Tmobile could do better.  Why not honor the failed ones? | @274231 T-Mobile wants nothing more than to gift wonderful Magenta users like yourself. DM shortly!https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"@115911 I bought 2 Pixel 2s in October and would like to add 2 lines to take advantage of the promo but looks like it's over. Can you help me with this? | @686733 Let's make sure we're saving you as much $$ as possible, Bradley! We'd love to help ya out! Send us a DM and we can take a look. *TarynS"
"@115911 Why is it that your unlimited internet is getting worse? We joined your network for that!  Keep me happy and stop sending me a text talkin about how much I used. Mind your business and do better! Like I can’t do this with you!  @ATT  what’s up with y’all? | @686734 Your service should always be as flawless as you, Aisha! Send us a DM and let us know where this is happening at! *TarynS"
@TMobileHelp I have a question about making a return on a recently purchased device... Can I get that answered here? | @686735 Sure you can!  Hit me up: https://t.co/fFwcGHx0L1 *TaylorMoon
"@115714 tonight i spent 2 hours trying to find a shore that had a LG G5 in stock.
most of the stores seemed irradiated that i called a non prepaid store for a prepaid phone...if only it was marked on your site.
why can't you look up store stock some how? on website or in store? | @686782 Hello Joan! We would like to review this for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"@115714 how come every person I’ve tried talking to with sprint technical support they’ve hung up on me. Thinking about switching to Verizon. Need to start training these people right, they suck! | @686783 This is a bit worrying. We would be happy to assist you with any issue you maybe experiencing on this forum. Let us know the situation. -TN"
who’s better to switch to ? @115725 or @115714 ? 😅😅😂 | @686787 Hey! #TeamYellow is the way to go. Please click here: https://t.co/0zzgy1hdHv to see our available deals. - YM -.
@115714 I swear to god your phone service is shit I swear I never have more than 2 bars service | @686788 Hello! This is not the kind of feedback we want to hear from our client. Please send us a DM to help you more. - LR
My service just works when it feels like it... heard you @115714 | @686850 Hi there! How long have you been experiencing this? Where does this happen? Does this happen to anyone else around you? --OL
"I'm so irritated with Tmobile pre ordered my iPhone X October 28 called to check the status of my order it has been cancelled @TMobileHelp | @686889 Oh no!! Can you send us a DM, I'd like to see what we can do for you https://t.co/KQh917xfZf *SurDuaneMcGurn"
@TMobileHelp is there a service issue in the 75002 area? I’m not able to send texts messages. | @160545 Woah! Texting is definitely important to have access to. Send us a DM to assist. https://t.co/ineZm1Lcy2 *AntoineWhite
I'm really disappointed. Would absolutely NOT have changed @115911 plan & bought @118302 v20 phones if I'd known in-stock versions couldn't be rooted. Now I have a phone I don't want or go back to my Note *3*. Ugh. | @686890 Oh dang! We want to make sure you're happy with your device. Shoot us a DM with more info and we'll assist you as soon as we can. *ValerieP
"@115714 why has your service sucked in the 99163 zip area for the past FOUR DAYS??!! | @596158 This is not the kind of comments we want to hear from our client! That really concerns us. Please, send us a DM to further assist you. - LR"
"#sprint @115714  Update. Another hour wasted on chat only to tell us to go to the store where the store told us they can't help us already. And the wheel of pathetic customer service turns. @sprintcare #SprintFromSprint! | @686136 Hey, this doesn't sound good. Let us know the situation. We would like to help. Please send us a DM, so that we can further assist you. -TN"
"ok @115714 @sprintcare obviously does NOT CARE about their users, their customer service is horrendous said my issue would be fixed thursday, then they said sunday. now they are like well it is my fault their stuff has issues like rally wth | @687152 This sounds a bit troubling. Allow us to help with your situation. Please send us a Direct Message, so that we can further assist you. -TN"
"Oh Fuck No , @115714 Is Gonna Hear Me Tomorrow . I’m SOOOOO DONE Making Business With Them . Looking At My Account And I’m LIVID . Good Luck To The Next Agent Who Gets My Call Tomorrow . 🙃 They Never Fix My ISSUES . It’s Always A Problem With Them . ALL THE TIME . | @687153 Link -CL https://t.co/rMApsV8PQY"
"Oh Fuck No , @115714 Is Gonna Hear Me Tomorrow . I’m SOOOOO DONE Making Business With Them . Looking At My Account And I’m LIVID . Good Luck To The Next Agent Who Gets My Call Tomorrow . 🙃 They Never Fix My ISSUES . It’s Always A Problem With Them . ALL THE TIME . | @687153 Hey Kim! This is not the type of experience that we want you to have with us. Please, send us a Direct Message. -CL"
@TMobileHelp I submitted my pixel 2 offer within 30 days of receiving my phone (and ordered it way before expiry of your promotion) but my offer value is listing $0 on the status website. Will this be corrected? | @687314 This is an issue for T-Force! I'm on it! Just responded to your DM :) https://t.co/c8WLj2ujg3 *JustinPhillips
Fuck you @115911  you guys cut my line for no fucking reason fuck you give me my money back | @687315 Oh no! Shoot us a DM with more info to check this out. We're here to assist you! *ValerieP
"@TMobileHelp I’m really frustrated I want to add Apple Watches to my lines. Why do I have to call customer service? Please help me | @687316 Hi friend! I hear your cry for help! I see that you DM'd us, I will meet you back there right away! ^^ *BrendanLee"
"I think I’m due for an upgrade matter of fact.…

cc. @115911 👀 #Pixel2 | @687546 I think you are too, D! 😇 Send us a DM and we can check out your options. *TarynS"
"@115714 should be ashamed that 2 mos after #HurricaneMaria #USVI residents still don’t have service. Imagine losing your home and belongings and not even having reliable communication to help you recover and find relief. #DISGRACEFUL. Thank God @ATT cares & has been reliable. | @687608 Please send us a DM, so that we can further assist you. - LP"
I really hate @115714. Most terrible phone company ever g. 😩 | @687609 This type of feedback is concerning. What type of issues are you experiencing to make you feel this way? We wish to take a closer look at this for you. - JF
"@115714 tried to say their internet doesn’t function well when I’m at home because of MY phone, but it works impeccable elsewhere. 🤔 | @525390 Hey there! Please send me a DM, so that we can further assist you. - LP"
I have to reset my password every time I go to make a payment on your website @115714 ... you've made the criteria so hard that I can't even remember them. | @687610 Thanks for bringing this to our attention. - JM
"@sprintcare please help! My phone is saying I ran out of data, but I have unlimited data ... | @687613 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 what exactly is wrong with services in 77072, 77099 area of Houston? | @687614 Hey there! Let's check on that services for you. Please DM us in order to further assist. - EG"
"@115714 it seems impossible to be able to talk to a representative in the US let alone impossible for this company to stop lying about fixing my bill. Every month the same BS! I'm about to just tell Sprint to f**k off and I'll give a different provider a chance to be honest. | @687615 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Okay @115911 how do I have my highest connectivity and also a ""poor connection""? https://t.co/bYR5daNReF | @687626 That doesn't seem right! Send us a DM so we can make sure your service is flawless! *TarynS"
"@158861 @TMobileHelp can you give me some insight on this? It says it's charging wirelessly but definitely is just laying on the bed here. It does the same thing with ""water in the charging port"" and it hasn't come into to contact with liquid in over a week. https://t.co/IE40kU7LEj | @176410 Good morning! My name is Matthew the Magenta Magician! Please DM me so we can get started! *MatthewM"
@TMobileHelp Hi I read you have the new cellspot v2 and was wondering if I could get my hands on one? the signal and LTE in my service is pretty poor | @687660 Hey Bobby! I would love to help you get the best coverage possible! Send me a DM here https://t.co/gU6UH2rJT8 so I can help. Thanks! *DanLawrence
@115913 can you help me get my phone back on just started working again been a customer for over 6 plus years please | @687748 @115913 I’m here to help you get into a working phone. DM me for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
@TMobileHelp can you please help with tracking my order? | @251727 Hey there Amir! Sure thing we can help track your order! Please DM me! *PrakashP
"@TMobileHelp I need Help | @688008 Hi there, buddy! I'm all eyes and ears here in T-Force. Shoot me a DM and I will be happy to help. *FaisselD"
@TMobileHelp i am 16 years old with your JUMP! plan for the LG Aristo and i have paid a month already will i be eligible for an iPhone 8 plus upgrade | @567917 Hey howdy hey! Hit me up in a DM and we'll take a look at what we can do! https://t.co/3mHIwa3Iyu *JoeR
"@115911 hey guys I'm about to switch to @115725 .... unless y'all can beat what they're offering? | @688009 Hey gurl, we don't want to lose you. Send us a DM so we can give you the full deets on our offers! We've got lots of them! *HeatherSaenz"
"@TMobileHelp y’all really expect me to pay my bill with this shitty fucking service huh smh lol fuck this is the most frustrating cell service I’ve ever had. | @167622 Hey there.

I would really like to help you out with that service, Drop us a DM to get you back up to speed. https://t.co/wSb32Hg1Da *LouM"
"I’m sorry but y’all are ass and make no sense 
@115714 https://t.co/mizXTTXqVl | @575052 Hello there! This is not the type of feedback we like to receive. Were you able to make your payment arrangement? Please, let us know. - RC"
"Less than a months left with shitty @115714 service. Can't wait for this contract to be up. | @399362 Wow, what's going on? We want to help you. -LNL"
@TMobileHelp hey guys I recently switched over to the tmo one plan. Is BingeOn no longer offered? | @371765 Hey great question! Shoot us a DM and let me get you some answers! https://t.co/NMvRntQYM5 *SarahPearson
"@sprintcare I’ve been getting no internet on LTE all night. Is there an outage? San Antonio TX area. | @688537 Hello John! This is concerning and, we'd like to assist. Please follow us and send us a DM so that we can review this for you. - RC https://t.co/rMApsV8PQY"
@115911 @TMobileHelp Why does every tech site and blog say Galaxy S8 users are already enjoying Android 8 Oreo while I STILL DON'T HAVE IT!?!?!? | @236322 Android OS updates are pretty exciting! Send me a DM for information about the software updates https://t.co/98fTbXON7k *HeatherPeterson
"@115911 @tmobilehelp What’s this? I’m on One Plus. Plz PM me to correct this. I’m getting anxious. Thx! https://t.co/8YC9Q5Un8m | @688915 Yikes, Jin! I would have a small heart attack! Shoot me a DM, so I can help! https://t.co/s9b5I4qxPp *JamiePitcher"
@115714  hi you guys charged my card twice and now I’m overdrawn can I get my money back? Thanks | @688946 Thank you for reaching out to us. We would like to check into this for you. Please send us a Direct Message. - EM
"@115913 An employee at one of the location stores made a rude and unprofessional commment to me I contacted t mobile about it and nothing had been done to fix it he’s still employed with the company. I’ve meet with my lawyer about this issue. | @689065 @115913 We want to hear more about this experience, I'm here to help. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@115913 how is it going?I work at At&t call center but always wanted to go to work with T-Mobile tshirt. Can you help me out with that? | @689066 @115913 Pick up the gear you need at https://t.co/QI93JTN0qg! https://t.co/PbJEgtqanO *JeromyBingham
@115714 @sprintcare wtf is going on!!!???!!!!!!! Your app won’t even tell me! https://t.co/LluJ9XFluW | @689169 Currently we're experiencing some issue with the website. Please tell us what you were going to do so we can help. -JT
"Just traced back the @115714 protection plan theft, was added on to two phone lines on the very same billing period as the Rep Lease Lie theft of $500 Aug '16. Sprint just left all the additional fee land mines Temecula Sprint store rep thief inflicted.  #NeverTrustSprint | @689170 We do apologize for any inconvenience caused, please send us a DM to further assist you. -JM"
"@115913 @TMobileHelp I mean what kind of shitty company are you running at this point? @115911 loses my #IPhoneX (Falsely blames it on @115817) then I need to spend a WEEK trying to get my account back to the way it was prior to the pre-order. Canceled my #IPhoneX preorder. | @200402 @115913 I've got your back, I'll be responding in DM in just a moment. We will get this fixed, https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 Why will T-Force not read what I type them? THey just keep parroting back my bill. I thought these guys were the best? I already paid my phone off and your CSR""s dont get that you are trying to change me for the phone payoff again.. please help! | @200402 @115913 We are here to help and I see your DM. I'm confident we can fix this, look out for my DM. https://t.co/PbJEgtqanO *JeromyBingham"
@115911 do you still have the $300 tradein offer to get an iPhone 7? | @689182 That trade in deal is for the 8-X now. *KaeW
"@TMobileHelp hello i am attempting to pay an amount on my bill but I get this ""Request Unsuccessful"" where the amount owed is normally displayed and I get ""Page Not Found"" when I click on ""Past Due"" under Alerts | @163115 No one wants a hard time when trying to make a payment! :) DM me, so I can help! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@TMobileHelp can we talk about my bill? | @482454 I’d love to clear up your bill, Colby! Send me a DM so we can get started! https://t.co/eiqro2hcq1 *KyleSaragosa"
"Yay, Placed my dinner order for my free bowl at Panda Express this morning. Thanks @115911 #TMobileTuesdays Also finally moved my mother-in-law to T-Mobile over the weekend from Verizon. She was getting killed in overages! | @689509 You're winning big on #T-MobileTuesday Todd! Enjoy that freebie and your mother in law being happy! :D #MagentaFamily *AbigailRoach"
@115714 I participated in your referral program and was to receive $400. Never received.  It’s 5 months later.  This is unreal.  #fraud #badcustomerservice https://t.co/zjfkRAy8VC | @689577 Hey there. You can visit https://t.co/Nymcoq1r6P to check the status of your referral. -  CF
What's up with the delayed text messages @115714 ???? | @689578 Hey! Let’s get your issue solved! Send us a DM with more details about what is happening. - RR
"I will NEVER refer anybody to @115714 😤 they are the worst. I'm about to switch to @ATT 🤗 | @689579 Oh man! It would sad to see you leave like this. Please, send me a DM! Tell me what's going on? I can help you fix it! -MM https://t.co/rMApsV8PQY"
"I have been on 3g for 3 weeks I can’t take this anymore ! I’m breaking up with @115714 gotta get on Verizon | @572908 (2/2) Please send us a DM, so that we can further assist you. Thank you! - WR"
I have been on 3g for 3 weeks I can’t take this anymore ! I’m breaking up with @115714 gotta get on Verizon | @572908 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@sprintcare I need to speak with someone regarding my in-laws account regarding an investigation into their account that is being made. We have received no update and your telephone minions cannot answer a simple question. I expect information today. | @137541 Sure thing, Chris! Let's continue our conversation in a DM. I'll get you some answers right now! -MM https://t.co/rMApsV8PQY"
"@115913 @115911 what’s up with this.  When will bakersfield ca see some good network speeds. I see other T-Mobile people posting over 100 Mbps what California isn’t good enough for the extra love. Help us #IamBatman your our only hope.When we can stream Netflix we’re to slow https://t.co/4fFUBv82G9 | @210511 @115913 Hey there, Christopher. Although not in the triple digits, you should still have no problem streaming video with these speeds. Please DM us anytime if you're having any difficulty doing so. We want your service working awesome: https://t.co/cuEwtd2epS *DanKing"
. @115913 your company @115911 has shown that they can make deals but they actively refuse to honor the deal that was presented on the website.  Why is it so hard to honor what was written in black and white on this #SundayMorning | @418023 @115913 I'd love the chance to look into this with you! I see your DM and will meet you back there now. *CassyFitzgerald
@TMobileHelp  whats up with the Pixel 2 XL deal? Is it still on or not? | @232006 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"Everytime I see that @115911 #holidaytwogether add on TV I shed a little teardrop for all the loyal customers that can't take advantage of this deal because we have to add a line. What about us @115913? Where is the love? #loyaltymatters | @143008 @115913 We love all customers. If this particular promo doesn't work for you, make sure to check back periodically as we come out with new promos all the time: https://t.co/H5XGcKdSSg *DanKing"
"Is @115911 @TMobileHelp down? Experiencing issues when I’m not on WiFi. | @197246 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp Even though I have went over the 50 gig there has to be something wrong with some of the towers in my area. The area I live it seems like I am connecting good but when I am at my aunts the open signal app is showing red. | @272327 Snd me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"Please someone in @115911 @TMobileHelp  can explain to me how I have to pay for a mistake made by a representative of the company. | @210738 We're here to get to the bottom of whatever's going on, Jorge! Please send me a DM https://t.co/PqgHENiX1V with the details and and I'll be able to get to work for you :) *ByronEdwards"
"@115913 I was on t-mobile until I changed jobs, and my new job gave me a Verizon cellphone

What do? | @689593 @115913 It's never too late to come back home. DM us anytime to chat reunion: https://t.co/cuEwtd2epS *DanKing"
@115911 I've encountered some of the worst customer service representatives and supervisor at your promotion center when trying to reach them this morning | @689594 We take our responsibility to provide the best support seriously. Please DM us and let's further discuss the details of your experience. *JamieK
"@TMobileHelp can you help me with a billing problem? | @532841 Absolutely, that's what we are here for. Shoot me a dm so I can help out. :)  https://t.co/Hch7N8hFAc *ConnieMixson"
"Same here.  Service is not very good in Madison, WI and surrounding areas.  I work from home a lot and am constantly dropping calls. https://t.co/kzmeUgOVNO | @219540 Let's take a look at your service to see what we can do. Send me a DM so we can start https://t.co/PbJEgtqanO *JeromyBingham"
"Got fucked hard by @115911 today. They decide to send me the charges all at once. We could’ve stopped at $50 charges. But no... $600 down the drain. We were told by your employees data roaming was free anywhere. https://t.co/7y7ycTojdo | @689752 Oh no! I don't like surprises, especially on my bill so I'm happy to assist! Send us a DM so we can get to the bottom of this! *ElleA"
"I'm still having issues w/ @115990 that are yet to be resolved...  @115913!! @115911 still a chance to get me the Magenta hook up 💓 | @344977 @115913 We would love to have you on team magenta! Let's check out your options, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@115911 How do I get free Netflix, since I already have 2 lines on my plan? Can I get this? | @689754 We definitely want you to be able to binge on your favorite shows on us! Let's chat in DM :) https://t.co/jaHSC7DwkH / *JacintaJenkins"
"Searching for a new phone plan? Well be lost in the dark with @115714 every where you go! #ad https://t.co/4PPNe250EB | @466585 We'd like to look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 your coverage sucks. 3/10 not within 1% of Verizon | @689968 We definitely want you to have amazing coverage! Shoot us a DM with the ZIP code so we can take a look into the area. -GB.
"@sprintcare Does not care about their long-term customers and continuously talk down to you. ""maybe in a different world they would get that price, "" ""it would be stupid for Sprint to sell you this device for that."" Those are just some comments the agent stated on the call. https://t.co/U2DBUYrLxz | @689969 Hey! What seems to be the issue? Let me know how can I help you today? -ND"
"@sprintcare i paid my phone off fully & im trying to see if i can upgrade my phone but it’s saying im not eligible for a upgrade | @287083 Thanks for reaching us today. Please send us a Direct Message, so that we can further assist you. - JM"
"@115911 what used to be free products on Tuesdays has changed and now is a discount off (even though @115913 said it wouldn't be when this started) and now even for the ones we have to pay for we cannot get. @689994 has been congested for an hour, not worth my time | @689993 @115913 We want to make sure you can redeem your offers. Let's take a look, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@115911 @TMobileHelp your signal strength is pretty weak at the sapphire resort in Universal Orlando. Several dropped live streams for us. | @316129 Reliable service is extremely important for our #MagentaFam Use this link to DM me: https://t.co/E37bpdWEut *StephanieTowers
"@115913 dude it says on T-Mobile that the service is great but I can get barely one Bar standing outside my building?! Zip code is 10475 everything sucks in this area!! | @689995 @115913 Let's take a look at your area to see what's going on. I'm ready to dig in, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
Who the hell wants ice cream when it’s fricken winter??? So stupid @TMOBILEHELP | @689996 Ice cream is a year-round treat! Enjoy the other gifts if you prefer to bypass :) *SekiaSmith
@TMobileHelp looks like Basic Outfitters are crippled by demand on TMO Tuesdays!! | @689997 Have no fear! We are always looking out. Keep checking back for the offer. https://t.co/cX9JRYxboR *MelissaStephens
"Bait/switch @115911 Tuesday deal ALERT! Basic Outfitters deal was supposed to have free shipping, but charged me $5. Disappointed!! | @689998 Having some trouble redeeming? Send us a DM with your questions so we can check it out! *ElleA"
"@115913 Good morning, love ur TMobile Tuesday’s but cannot get thru to claiming free Henley on the basic stuff website.  I’ve notified their customer service.  They’re most likely overwhelmed.  Just do not want to miss this.  Thanks. | @689999 @115913 Thanks for the heads up! Can you shoot me a DM & let me know in detail what you're experiencing? https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 These two messages are really confusing to me.....  What is going on https://t.co/8MfIRDzzS7 | @690259 @115913 Let's check it out! I want to make sure you have the info you need. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"@115911 my iPhone 7 keeps freezing on me ever since I updated it to the new update!? 😤 why? | @690264 Yikes! I just did my update last night, so I know the importance of a top performing device. Send us a DM and let's talk more. *JeremyJ"
"@689994 @TMobileHelp I got an error while adding promo code ""Fatal error: Class 'Mage_SalesRule_Model_Resource_Rule_Collection_Abstract' not found in /mnt/nfs/basicoutfitters.com/app/app/code/core/Mage/SalesRule/Model/Resource/Rule/Collection.php on line 5"" | @690265 This is not good! Let's go to a DM to get this fixed for you! #GetThanked #T-MobileTuesdays https://t.co/YIQqqAAINS *EmilyC"
"Thank you @115911 for sending me accessories I did not order, charge me, then tell me 30 days for a refund after they receive them. Multiple calls and now it’s 5-7 business days from today while I rack up over draft fees from my bank. Thank you!! | @299870 Yikes! We don't want to put you in a tight spot! Send us a DM with details so we can get to the bottom of this! *ElleA"
@115913 Is @115911  carrying the samsung S8 Active yet . Also want to thank you for supporting veterans like you do us vets are truly grateful | @427577 @115913 Coming soon! Check it out here https://t.co/QqzxzMSngU. DM any questions https://t.co/PbJEgtqanO *JeromyBingham
"idk but I think my mom found out about hidden @115911 charges? | @366106 Yikes! Your bill should always be spot on! Shoot me a DM, we can check it out! https://t.co/xTjNVF3Ex4 *KirstenHartford"
"@115913 @115911 I am so mad at you guys right now! Messing my bill up and making me pay for it! Even after telling me I had nothing to worry about! Lie. I swear I'm on the phone with y'all more than I am with my family! | @690266 @115913 It's important to have a consistent bill, Toni. Send me a DM. I'll be sure to respect your time. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913 @TMobileHelp @33127 
Our billing situation/case # was escalated to business supp. over 3 WEEKS ago, no solution yet?! Come on | @608312 @115913 We're here and happy to assist you, Cedar. Kindly send a DM when you have some time to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
Just a reminder... @115714 admits they owe me $252 and hung up on me when I️ asked when I️ would receive it.... #customerservicefail https://t.co/QrVj0aV8CT | @414293 Hey Justin. Please send us a DM. I would like to look further into that for you. - LP
"@sprintcare please contact me Asap, I have spoken with a legal team and I am about to make a huge deal over your mistake. | @690357 Let me figure it out! Shoot me a DM so I can take care of this for you. - RR"
@sprintcare WHY YALL TRIPPING 💀💀 I HAVE NO CONNECTION AT ALL MAN | @690358 Hi! How long has this been happening? Is affecting anyone else around you? What do you see reflected in the signal bar? - AA
@115714 stop claiming to be the most reliable network because you let me down all the time | @690361 What's going on? Do you have issues with the Network? -GB.
@sprintcare network in Houston sucks this morning. What gives? | @690363 Let's take a look at the area. Shoot us a DM with the ZIP code. -GB.
@115714 #worsecarrier ever #crap company most horrible #wireless carrier #neverSprint #FoffSprint | @690364 We are glad to help. Please DM your specific concern.
"@115714 Within 1%, eh? https://t.co/jtVnHNCcw6 | @690460 Hey there! What seems to be the issue? -MM"
"Why is it so fucking hard to talk to a human fuckinfg being when you’re calling sprint @115714 | @690461 Hey there! How can we help? Please send us a Direct Message, so that we can further assist you. -SJ"
@115911 nothing but outages in the Ronkonkoma and Patchogue areas of NY. | @690551 Thanks for informing us Jr. We understand the importance of great service. Send us a DM and we'll look into those areas. *KaeW
@TMobileHelp why do I show having data but it doesn’t work? This is not reliable. https://t.co/psQdmlaB4O | @557327 I'd love to help out! Data is super important. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"Broke my phone 😔🙄😤 ... On my iPad until further notice smh I hate @115911 @TMobileHelp insurance, why can't I pick up one in store today?! | @690627 Oh, no! That's a bummer. Let's fix you up! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"@sprintcare is there some kind of network problem/outage in central florida? My 4G has been less than spotty since yesterday. | @690631 Hey there! Please send us a Direct Message, include your cross street and ZIP so that we can further assist you. -SJ"
Another hour of my life wasted @115911 support center. They claims they don’t know how to help me. said I’ve never in 20 yrs had voicemail | @478791 I would love to take a look at this for you!  Meet me here and we can get to work! https://t.co/qqiiYhZxdI *SamanthaCassidy
Is there something happening? https://t.co/YyxbljhIXm | @248800 We can look into this for you. Send us more info in a DM so we can check this out! *NaeJ
"@115714 got 3 diffrent stories from customer service my bill is due 11/14 but they want to threaten me to pay by 10/27 complete bullshit | @690695 We will be glad to help. Please DM your specific concerns, contact information, and good time to reach you."
"@TMobileHelp I'm kind of regretting getting the V30, great phone but wanting the Note 8 back is there anything I can do since I just jumped | @202652 We can take a look! Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"Today, I was AGAIN given #excellent #CustomerService from @115911 @TMobileHelp call center in the UK. Well done! Thank you! #13Years | @690748 #AlltheMagentaLove!!! For our amazing #MagentaFamily!!! 13 years and counting CJ!! *DJConstable"
"@TMobileHelp hey guys, need billing help | @376430 Have no fear your #MagentaAssistant is here! Shoot me a DM, I would love to help! https://t.co/qF1oGJAQaV *Ashley Lingley"
@115714 y’all bullshitig | @690912 That sounds really concerning! We will be glad to help you. Why are you feeling this way? Please elaborate some more. - OM
Just Thought I’d Let The World Know That #Sprint Service SUCK ‼️ Hate Them ! ☺️😒 | @690979 Hey! What's going on? Please let us know to further assist. - EG
"@sprintcare can you have a rep call me? I can't get through and my phone isn't working | @690980 Hey! Hope you’re doing well today. How can I help? Please send us a Direct Message, so that we can further assist you. -CS"
"@115913 lets see if a EXECUTIVE RESPONDS TO THIS!+!!! | @173071 @115913 I see your DM's, we'll meet you there ASAP! *HollyAdams"
"So I update my phone .. and now I have no LTE or 3G or anything @115714 wassup with it ? | @691052 This concerns us! We would like to look into this matter. Just to confirm, how long have you been experiencing this issue? - AM"
@115714 how come you guys never have no phones in the store | @691053 Hey! Do you know that you can also shop for the latest handset online? You can click the link to shop https://t.co/6DCCUGongY . - MJ
@TMobileHelp and this is exactly why I never wanted to buy the new iPhone online. I’m getting $0 because of a stupid error that wouldn’t have been made if you would have my phone in stock. Now I’m getting $0 instead of $82 when I thought the deal was for $300!!!! 😡😡😡 | @574694 Yikes Cameron! I totally want to help fix this issue. Shoot me a dm so I can help. :) https://t.co/Hch7N8hFAc *ConnieMixson
@115913 Months ago 2 of your employees insulted me.Then I was promised a credit. Still waiting. Why do you pay these people? | @691244 @115913 Hi! That's not the experience I want for you at all and would love to get to the bottom of this. DM me https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp is there an LTE outage in Emporia, KS? | @691245 I want to make sure we figure out what is going on.  DM for more help! https://t.co/JP7aKumWOa *AlexGreen"
"Anyone else thinking the @115911 Tuesday deals suck these days. Nothing free. Just overpriced products I never wanted now at ordinary pricing. | @264723 Scott, this week's loot is pretty cool! Stay tuned for the things you love. *GiselleM"
@115911 @115913 why has your service gone from good to terrible in my area?? I don’t want to switch but I get 1 bar in my apartment when I used to get 4... | @691246 @115913 Hey! Great service in your home is important and I'd love to check out the area. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
@115911 is truly the worst!!! The service sucks and the customer service is horrible | @691247 We would never want you feeling this way Jasmine. Send us a DM with more info so that we may offer assistance. *JasmineS
@TMobileHelp tried using code for free panda express bowl and said code does not exist. | @691248 Help is here! I want to make sure you #GetThanked! Send me a DM so we can chat!  https://t.co/vuTPc7Xx7T *TraceyFoster
"@115911 my #iPhoneX worked awesome in Singapore (thank you!), but I get to LAX and have almost no signal (4G?). C’maaan!!! At ORD I get like 100 mbps download speed. I tried resetting network settings too. No joy. | @187448 Hmmm, let's check that out then, Glori. DM us, we're here to help. *JoanO"
@115714 how long will it take to get an iPhone x after your website says next business day you still don’t have space gray  @115725 do you have you Phone in store @115911 | @691557 Saturday - Sunday: 8:00 AM - 8:00 PM. They will well equipped to help you order the iPhone X. - LP
@115714 how long will it take to get an iPhone x after your website says next business day you still don’t have space gray  @115725 do you have you Phone in store @115911 | @691557 Please contact our Sales Team directly at 800-777-4681 hours of operation: Monday - Friday:  7:00 AM - 10:00 PM - LP
"Dear @115714 & @AppleSupport ,

Can somebody please fix my text to Android & iPhone people?! It sends the same text 15x to certain people and gets stuck trying to send😑 | @401882 When did u begin to notice this issue? Does this happen in specific locations? How many times has this happened since u first noticed? - JF"
"@115714 what’s wrong with my service? My data has been subpar for #fivedays This must be a ploy to force me to get an #iPhoneX #notcool #networkissues 🥊🥊😡😡 | @691558 Let us look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@124218 Glad T-Mobile deal failed. Now I can properly leave Sprint and go to T-Mobile. Can't wait for that day | @538516 Hey! We'd hate to see u leave. Tell me what's going on and I can help you -AF
"Why are all #Sprint txts coming in 2x? Reboot, same. 3 diff Sprint phones. #sprintcares | @253632 What is the signal bar showing when it happens? Are u connected 2 an indoor AIRAVE device when duplicate texts occur? (2/2) -PC"
"Why are all #Sprint txts coming in 2x? Reboot, same. 3 diff Sprint phones. #sprintcares | @253632 Have u received separate duplicate messages 3 or more times in the same month? Does it happen at 1 or more locations? (1/2) -PC"
"@115714 morning team Sprint..mobile internet down near my house approx 7400 block of Burleson Rd, Austin, TX 78744..several miles radius. | @691559 Let's take a look at this. Please send us a DM so that we can further assist you. - RR"
"@115913 hey John one of your employees lied to me so I would buy him the iPhone 8. I contacted Customer Service and they told me they had nothing to do with the case. Employee told me the iPhone was going to arrive in a few days in order to get the sale and it was false. | @691586 @115913 Hi! I'm here for you and would love to get to the bottom of this, Diego. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I must make a ""change"" re: the date of the payment scheduled for 11/17/17 for $111.00. As I have kept the prior arrangement and made my requested payment on Nov.1, 2017.
Thank you, 
Mrs. Joyce D.Sanders | @357843 Help is here! I would ❤️ to see what is possible to get you back on track! Click here >https://t.co/x0QlmC72Qi< to DM me!  *EricaCardwell"
"I really hate @115911 i gave you hundreds for a phone already you don't need me to wait forty days b4 i can go somewhere else. unlock MY FREAKING PHONE. SO I CAN HAVE SERVICE IN OTHER PLACES BESIDES ONE SPOT IN A COFFEE SHOP. | @691587 Hi Tayler, we want to be sure you have all the details to get your phone unlocked DM us and we'll take a look! *MelJ"
"@115911 hm. @689994 site isn’t working for #TMobileTuesdays | @691588 Hi Alana, we're happy to check into this with you. Please DM us. *GiselleM"
"so @115911 cancelled my order & i want EVERYONES HEAD. somebody gotta die. https://t.co/xrb1bVD5sz | @691589 We're happy to check into the details of your order, fam. Please DM us. We're happy to help. *GiselleM"
@115911 I paid off my phone its mine idc how many days of usage it shows. Im not paying 40 days of usage for service that i don't have! just freaking unlock it. this is ridiculous. | @691587 Let's take a look into your options for unlocking. Send us a DM for assistance. *JasmineS
@115911 Alrdy spoken w/ support and issue of why my bill is increasing wasn't properly addressed. Tires. Changing carriers soon. | @657929 I understand because billing is important to me as well. Send us a DM for assistance. *JasmineS
@115911 @TMobileHelp 2nd week in a row T-Mobile Tuesday isn’t working for me. Last week Panda Express now can’t get the sweater #Smh https://t.co/TTpnIEBAeM | @533973 Mikelo! Send a DM my way and I'm happy to help! We want to make sure you #GetTHANKED! https://t.co/senzStoecA *HillaryTurner
"@115913 @TMobileHelp Am upset by all the different info I recieved about Jump. I feel cheated and lied to by customer service. | @188910 @115913 We want to ensure you've got 100% accurate info, Matthias. Please DM us and we'll answer all questions: https://t.co/cuEwtd2epS *DanKing"
@115911 my basic outfitters code is not working | @361274 We want you to #GetThanked. DM us and let's get you sorted out. *JamieK
"@115911 I need help please I tried to use my free tmobile Tuesday code and it's not working https://t.co/ZLuT07DOpO | @185083 Hey, Mike! Don't fret! We'll make sure you #GetThanked Send us a DM, and we'll assist! *KellenF"
@115911 @TMobileHelp @115913 huge shout-out for adding a purchase window to the pixel 2 offer that isn't in the terms and conditions just so you don't have to honor the promotion #shady https://t.co/a01VIPntYN | @691894 @115913 Hi! We've got your DM and will be replying shortly. Thank you! *AlissaFast
"@tmobilehelp not sure what went wrong, but it looks like I won't be scoring any goods this TMobile Tuesday!?  Can you help me out!!?! https://t.co/9jBan6KIw2 | @691895 We want you to be able to be thanked and scoop up your goodies. Send us over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
"Hey @TMobileHelp I’m trying to use my @689994 coupon code and it says it isn’t working. Plz DM me to help #TMobileTuesdays #GetThanked | @691896 I got your back, Will! Please meet me in a DM and I can get you taken care of. https://t.co/wnPk0Kpe5r *BrittanyJones"
"@115911 problems again with codes again! This time with Basic Outfitters | @603527 Hey, there! We want you to #GetThanked DM, us. We'd be happy to assist! *KellenF"
@115913 I️ WANT TO SPEAK TO THE EXECUTIVE TEAM! YOU WILL BE HEARING FROM THE ATTORNEY GENERAL AND THE BBB | @418028 @115913 Hey! We've got your DM and will be replying shortly. Thank you for your time. *AlissaFast
I️ filed a claim with my @115911 insurance and they tell me that the phone is out of stock and they don’t know when they’ll get it again! What the fuck am I️ suppose to do without a phone? | @691897 Usually when that happens another device comparable to it will be sent out. Send us a DM and we'll look into it for you Autumn. *KaeW
"@115911 sent another DM, now that @689994 site is running a little better it states that my code is invalid even though it has not been used to checkout yet because I have not been able to get through the site . Can you please look into that or provide me with new code? | @689993 I see your DMs, Timothy, I'll be following up in a moment to look into this with you further! *RachaelTansey"
"@115911 2 weeks in a row the #TMobileTuesdays doesn’t work! SMH, why offer stuff if it never works???  Might need to talk to @115725 see if they can follow through on promises... https://t.co/0g8gM9HPj8 | @691898 Mort, we always want you to #GetThanked. DM us and let's look into what's going on. #TMOnlyCares *JamieK"
@115911 @TMobileHelp @115911 is there something you can do. I’m trying to redeem my Henley from Basic Outfitters and it’s saying my code isn’t valid... https://t.co/zRgHwXBZCG | @691899 That's no way to spend Tuesday! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith
"@115913 I just tried submitting my Basic Outfitters code for over an hour and the website finally worked, except my code is not valid. A little help here? | @691900 @115913 Hi! I want to make sure you get #thanked today. Send me a DM and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hi, I am unable to use the code I got from #TmoTuesdays on Basic Outfitters! It says code is invalid! | @653016 Let's make sure you get your free gift! Send me a DM! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 hey, your app crashed while I was trying to play. What the heck? https://t.co/9puzdm3zCv | @321714 Try closing out the app completely and restarting it Lisa. *KaeW"
"@115911 I tried to redeem the @689994 T-Mo Tuesdays offer, and it rejected the coupon code | @691901 Hey Joshua. Let's take a look at this and make sure that we can get you hooked up this week. Send us a DM and we'll look into it *ErikS"
". @115911 @115913  
You messed up my unlimited data upgrade and it took you 3 days to fix that. Now you canceled my iPhone X preorder for no reason. I’m regretting going with T-Mobile. #trash | @691902 @115913 Hey! I'm here for you and would love to work with you to turn this around. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp @689994 hey trying to redeem my tmo Tuesday Henley promo with code provided and I’m told it’s not valid at checkout. Can you help? https://t.co/EeuPZLGScm | @691903 Hey Luis! Meet me in a DM! I can give you a hand with that promo code. https://t.co/wnPk0Kpe5r *BrittanyJones
"@115911 @689994 I tried claiming my T-Mobile Tuesday deal for Basic Outfitters but the code I was given is not valid on Basic Outfitters website.  Can you help? #TMobileTuesdays | @691904 Hey, there! Send us a DM, and we'd be happy to assist! *KellenF"
@115911 @115913 T-Mobile Tuesday code for Basic Outfitters is not working and says Code not valid https://t.co/7KykbbMMiI | @428221 @115913 Hi! I want to make sure you get #thanked today! Send us a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"Got my @10568 @689994 order placed but no socks and paid for shipping. @115911 https://t.co/t0T28U1odI | @691905 Hey Greg, lets take a look and see if we can turn this around. DM us! *MelJ"
@115911 #TMobileTuesdays  coupon code is not working for basic outfitters promo | @691906 Oh no! DM us and let's get you thanked now. *JamieK
.@TMobileHelp @122986 Any news on when I will receive the November OTA security update for my Pixel 2 XL? | @272195 Hey there I'd like to go over this with you! Can you follow this link  https://t.co/xKtJVNqc2V and shoot me a DM? *VictoriaPollard
@TMobileHelp I have direct messaged you. I just don't have a response. | @691587 Just got your message! I'll meet you back in the DM's!  https://t.co/GkKzSV0CsP *KerryS
@689994 @TMobileHelp y'all didn't propely prepare for this shit? I'm starting to get pissed off! | @691909 Let's take a look at what is going on with this TMobile Tuesday offer. Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson
Just placed my #TMobileTuesdays order with @689994 however did not get the free socks or free shipping. I applied the offer code but it wouldn't work. @115911 @115913 Took over an hour to get this far | @691910 @115913 Hi! I want to make sure you get #thanked today. DM us so we can chat! https://t.co/3sF8qpf2nx *AlissaFast
"#sprint network down the last 2ish hours | @691965 (2/2) Please send us a DM, so that we can further assist you. Thank you! - WR"
#sprint network down the last 2ish hours | @691965 (1/2) Morning! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"No @115714 ..scratch that. Your wonderful, offshore tech support guru, missed diagnosed my issue. Worst experience ever. 45 minutes on the phone and still no resolution. Definitely paying off this phone and switching (and telling everyone to switch too!) https://t.co/3Q90FvEOpy | @691966 We want to resolve this for you, we know how important it is to have a working phone!  Please send us a DM so we can get your info."
@10680 tried out the Keyone on @115714. Reception was not good. Dropped calls. Lose service continuously. Need to make some changes. | @117912 How can we assist you? -JM
Very disappointed in @115714 and @sprintcare 's handling of a refund for a return I made over a week ago. They won't refund my money and act like they have no record of my return. :( | @427239 Hey! This is concerning! Send me a Direct Message so that I can take a look into this for you! -ND
@115714 @sprintcare can somebody explain to me why my cellular connection keeps connecting and disconnecting every 30 seconds? | @691967 Is this happening at just one location or more? What does the signal bar shows when it happens? -PC
@sprintcare I've been getting double texts since last night in 03801 and 03824. Rebooted and updated PRL/profile/etc... | @691968 Did you send/receive separate duplicate messages 3 or more times? Are you connected to an AIRAVE ? -GB.
@sprintcare I've been getting double texts since last night in 03801 and 03824. Rebooted and updated PRL/profile/etc... | @691968 What is the make and model of your device? YP
@115911 @115913 @TMobileHelp the Basic Outfitters promo isn't working. My Card declines and says Not Available in USA. | @361792 @115913 Hey Ron! Let's make sure you get #thanked today. DM us and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast
"Pretty Sure If I Call Back It'll Be A Different Story From Another @115911 Rep Mind Blowing 🤯 | @692370 Hey Anthony, what do you mean by all this? *JamieK"
@TMobileHelp I cannot redeem my T-Mobile Tuesday basic Outfitters hoodie saying redeem code is not valid? | @692373 We want to make sure that you're #GettingThanked! I see that you DM'ed and my reply is on it's way! https://t.co/GfMqTm3Joc *LizRackliff
"@115911 My code for Basic/Outfitters says “it’s not valid” 😭😩 | @692374 Hey Priscila, we always want our customers to #GetThanked. DM us and let's talk. *JamieK"
@TMobileHelp @AppleSupport why is #brandnew #iphone #x having #horrible connection #issues ? Same route #daily #7s had no issues https://t.co/tvCUf1T7Yn | @343382 Keeping you connected to your Magenta signal is crucial! Send me a DM to chat :) https://t.co/jaHSC7DwkH / *JacintaJenkins
"@TMobileHelp help! Your website and app is not cooperating and letting me make a payment. | @175534 Hey, let's work our Magenta magic and fix this! Send me a DM please! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 @TMobileHelp 
@689994 - the coupon code doesn’t work, tried multiple times for both me and my wife | @692375 Hello there Prakul! Send us a DM so we can look into this! #GetThanked https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 So, my code for Basic Outfitters is not working. You sure this deal is for real?? | @692377 This loot is absolutely real. DM us and let's look into your redemption code. *JamieK"
"After more than a decade, I have to say that I'm extremely disappointed with @115911. Trying to upgrade to iPhone X and feel like it's all a scam with them. | @692378 Dade, we want to keep our 10+ years strong. DM us and let's talk about what's going on. *JamieK"
"@115911 i keep getting ""coupon code ... is invalid"" from basic outfitters. | @692379 That's no good Emma! Let's see what's going on! Send us a DM to get started. *JasmineS"
@115913 YOU DONT CARE ABOUT YOUR CUSTOMERS I️ WAS EORKING EITH THE EXECUTIVE TEAM WHO TOKD ME NITHING BUT LIES AND NO RESOLUTIONS I️ WANT THEM TO FOLLOW THROUGH! | @418028 @115913 We care about all of our customers and their experience. I am looking things over now & will follow up with you in DM *RachaelTansey
@115911 fix this #TMobileTuesdays trash situation that's happening today | @691909 I see your DM and replied. Please meet me back on the DM side so I can help. Thanks! *HeatherPeterson
Basic/Outfitters saying tmobile coupon is invalid @115911 #TMobileTuesdays | @692382 Oh no! We're sorry to hear that your code is not working. Let's take a look into that for you. Send us over a DM for assistance. *JasmineS
I getting tired of these coupon codes not working. @115911 @TMobileHelp #TMobileTuesday | @692383 Let's help you get your gift! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith
"@TMobileHelp hey tmobile if you guys really wanna thank us, look for better partners been trying to redeem  from @689994 for an hour now, website keeps crashing once they fix it the promo code is not working/valid #tmobiletuesday | @692384 Thank you so much for your feedback. Shoot me a DM let's talk about it! https://t.co/oJwi530Mfi *KiaWashington"
"@TMobileHelp hey tmobile if you guys really wanna thank us, look for better partners been trying to redeem  from @689994 for an hour now, website keeps crashing once they fix it the promo code is not working/valid #tmobiletuesday | @692384 Please shoot me a DM so we can take a look in to this https://t.co/FebpmprSfp *DesiReed"
Hey @115911 my @689994 code isn’t working :( | @692385 Hey Brian! Let's make sure you can get hooked up with some new threads this week. Send us a DM and we'll take a look *ErikS
"@10568 @115911 I applied the 30% off + ship coupon at puma, it only applied free shipping not 30%. | @233332 Take a look at the details on our app Ale. Some exclusions apply. DM us if this is not the case. *KaeW"
@115913 the monthly billing and overcharging from T-Mobile continues! | @692386 @115913 Hi! An accurate bill is important and we've got your DM. We'll reply shortly. Thank you! *AlissaFast
"""were extra busy. Would you like to schedule a call back in 5 minutes?""

@TMobileHelp wins again. Thanks for not making me sit on hold. | @558259 Pretty awesome, right! Saving time is what we're all about! If you need anything else, send us a DM! *AlexKimbrell https://t.co/GefRnVHVqu"
Completely frustrated. @115714 just cancel my joint now. | @692736 We absolutely want to fix this and re-build your trust by turning around this experience. Please DM us -Maria Q
@116447 at my wits end with @sprintcare haven't been getting texts all weekend on my new @134202  Called in three times. Issue not resolved and agents tried to upsell me on an iPhone. Help now! | @134201 Team @116447 can look at your account. Can you send us a DM with a number to reach you that is not the Essential device?
@115714 y’all trying me with this one bar shit | @284836 Hey! We'll be more than happy to help. What seems to be the issue? Please follow us in Twitter @sprintcare for assistance. -MP
"@115714 I normally come here to praise ur gr8 customer service, however, I noticed u guys were being nice to scam me out of my $$. Ur company is slowly showing it's colors. Do I need to add a customer beware link to ur company? | @544369 Hello this is very disturbing what has gone wrong to make you say this. -FR"
".@sprintcare How do you expect me to return my phone NOW if I'm waiting for the iPhone X?! And when I call the number you leave on voicemail, I can't reach anyone? Long time customer, but @115725 might be the move considering my experiences of late... | @692737 Hi there! Please send me a message, so we can further assist you. - LP"
"@sprintcare Receiving duplicate texts all AM. Address is 14444 66th St N Clearwater, FL 33764. Can you please look into this? | @453354 Hi! How long have you experienced the inconvenience? Are you connected to an AIRAVE? -GB."
@115714 Is there something going on with service today? I keep sending and receiving doubles of ALL text messages. | @692738 Hey! Thanks for brining up this to our attention. Please follow us in Twitter @sprintcare for assistance. -MP
@115714 I just ordered an upgrade phone but I put the wrong shipping address. Can you help me change it? | @692740 Sure thing! Just send me a Direct Message. -ND
"@sprintcare @115714 I really have to stop doing business with y’all. Money for my phone bill was taken out on Thursday and then it was taken out again yesterday. Now my account is overdrawn. Wtf! | @343265 We don't want you to have problems. Send us a DM, let's find a solution. -GB."
@sprintcare every text I receive is coming in duplicate. | @665688 Hi! Did you send/receive separate duplicate messages 3 or more times? Are you connected to an AIRAVE device? -GB.
"@115714 @sprintcare I’m switching carriers and that’s that. I’m not dealing with your inconsiderable customer service | @692744 We don't want to loose you, send us a dm so we can help resolve what issues you are having.  We're here to help!"
"Me paying my 2 parking tickets, credit card bill and my monthly fee to the devil (@115714 ) this morning. https://t.co/fZBT0yhQAr | @654681 Hello there! Is there anything we can assist you with today? Please let us know. We're always here eager to assist. - KP"
@TMobileHelp @115913 help? They provide lies to steal more money from you.  Thieves crooks and liars. | @229622 @115913 Hello Paul! I'm here for you and would love to help. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
@115911 lately prices have been high | @568226 How so? Send us a DM so we can hear more! We're always open to hear your feedback! *ElleA
@TMobileHelp any issues with the network? Can't stream anything with that download speed. 😢 https://t.co/6UQq1BCU8Q | @692766 Howdy!  Can you please shoot us a DM? - https://t.co/Llbz2sQI37 *JohnKuhn
@115913 can I ask you something do the pre- paid plan of T-Mobile have unlimited data plan and until how many gigabytes it's start to slowdown and the cost of it? | @486890 @115913 Hey! We'd love to check out your plan and get you all the details. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp 1 message in the morning saying I owe $50 then later during the day $100 with my data fully off? What the hell #Tmobile? 

I didn't take them as such crooks | @692767 Thank you so much for reaching out to #T-Force today. Please DM me https://t.co/nd3UEQ1CMv *NinaCastle"
T-Mobile Tuesdays BEEN wack !! @115911 | @692768 What's going on to make you say this? *JamieK
"@115911 yall gonna look out if i leave @115714 ? | @692769 We don't want to see you leave, If you do change your mind please feel free to let us know why you want to leave us. What's going on? - JA"
@115911 Y’ALL GETTING ON EVERYBODY’S NERVES. I’M SWITCHING TO VERIZON! https://t.co/h8pBMuQ1z8 | @692770 We always strive to achieve your satisfaction with us. Shoot us a DM and let's talk about what's happening on your end. #TMOnlyCares *JamieK
"@115911 Has anyone reported issues with time sync on network this morning? My clock keeps switching from correct to one hour ahead and back. Same for coworkers on T-Mobile. | @692771 This is an interesting case, Daniel. DM us and let's see what's going on with your time settings. *JamieK"
"@115911 i tried using my code for a free panda bowl and I go to check out and it says the coupon has already been used 🤔 | @692772 This doesn't sound right, Karla. DM us and let's see what's going on with your code. *JamieK"
"@TMobileHelp So you dinged my card this morning, does this mean my X is on its way? | @692773 Hey @692773! Thanks for reaching out! I would be more than happy to check on that for you! Send me a quick DM! *JoshRyan"
@115911 do you know that the Basic Outfitters site isn't accepting your redeem code? | @692774 Thanks for the heads up. DM us. We're happy to help out. *GiselleM
"@115911 why do you only have 2 people working when they’re 8 people waiting? It’s not that hard to hire a couple more people | @209314 Hi Arche, we know our teams are hard at work to get to all our customers. DM us and let us know if there is anything we can do! *MelJ"
"@115911 what’s happening in Manhattan....no connection with a 3-5 bar signal on two different devices... | @432973 Let's check that out, Steve. DM us, let us keep you connected. *JoanO"
"@TMobileHelp hi my coupon code for basic outfitters isn’t working, what should i do | @692775 Hey Kel! We want you to be warm this Winter! Send me a DM and we'll figure this out! https://t.co/vv9JsrbUOZ *AbigailRoach"
"Got an iPhone 5c. Obsolete now, software-wise, and battery won't hold a charge for long. Wife has one too. Same problems. So now I have the pleasure of shopping for a new phone/plan/carrier. Wonder how badly @115911 wants me and my wife to stay? | @692776 Roy, we'd be totally disappointed to see you go. Please DM us. We're happy to help you. *GiselleM"
@115911 trying to order from @689994 for the #TMobileTuesdays event and the site keeps getting errors. | @692777 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@115911 trying to order from @689994 for the #TMobileTuesdays event and the site keeps getting errors. | @692777 Hey there! You're #Magentastic! I just wanted to touch base with you to ask if you still needed any additional assistance? *KiaWashington
"Surprised @115911 doesn’t have that great of signal as @115714 does out here in North Carolina, I’ll probably just switch to sprint 🤷🏻‍♀️ | @693029 We'd love to have you join us at Sprint.  Get started at https://t.co/0qT1rLBLtN or call our telesales department at 800-777-4681.  WELCOME TO SPRINT!"
"Surprised @115911 doesn’t have that great of signal as @115714 does out here in North Carolina, I’ll probably just switch to sprint 🤷🏻‍♀️ | @693029 I know that you need us to deliver that great coverage where you spend your time. Please send over a DM, so I can look into this for you, and help with a fix. *JPL"
So my only works on WiFi? Look @115714 this might be your last straw. | @693030 Hey! What's going on? Please let us know to further assist. - EG
"When I got my @115714 ""loaner phone"", I was told I would have to only pay $20 to fix it in case of water or physical damage. Dropped it and it cracked because I'm waiting for my case in the mail (God forbid Sprint sell cases to their phones, eh?) and was told I have to pay $50. | @693032 Hello. We would like to see what can we do about this concern. Please, DM us to start. - GS https://t.co/rMApsV8PQY"
"It’s sad that I spend so much time making sure @115714 doesn’t rip me off. Been a customer for 5 years and if I blink for a second, it costs me hundreds. https://t.co/weRu77Hlb8 | @693033 Transparency is really important to us. If there's ever anything we can help you understand better about your service or options, please contact us directly. - CW"
"Wow it took 17 while minutes to load the GFUEL website!! I missed the logic shaker thanks @115714 you guys suck | @693034 Hi! Are you having issues with the service? If so, please DM us to assist you. - GS https://t.co/rMApsV8PQY"
@116447 EVERY FREAKIN TIME I TRY TO UPGRADE ITS SOME BULL FREE ACTIVATION ONLINE BUT TECHNICAL ISSUES THEN THEY SAY GO IN STORE AND CHARGE ME | @693035 Team @116447 can look into this for you. Please send us a DM with your contact information.
"@115714 i need someone to contact me immediately. I am sick of wasting my time on the phone with people who dont follow through on issues. I am an unhappy customer and want proper resolution immediately. | @400044 You are in the right place. Please, DM us with some details about your concerns to assist you. - GS https://t.co/rMApsV8PQY"
@115911 Why is it so complicated to return device bought online at tmobile site??? Spoke to 10 reps and  all have diff or no no info https://t.co/uKLMPbVmPg | @693064 Oh no! We're here to assist! Check out our return policy here: https://t.co/thvo7xp8o8 and send us a DM so we can get you fixed up! *ElleA
"@115911 Every time I try to get into the T-Mobile Tuesday app, I get an error message ""Our Wires Got Crossed"" - refresh brings me to the same screen.  I cleared all of the data and relaunched it, provided my wireless number, and it went right back to the same screen.  HELP! | @693216 Hmmm that's strange! Could you send us this info in DM so we can check it out? *ElleA"
@115911 BasicOutfitters code not working... help? | @693218 Sure thing! Send us a DM so we can check it out! *ElleA
"@115911 tried placing @689994 order, it put an auth on my card twice but errored out and no order confirmation? | @693219 Let's figure out what's going on. Send us a DM for assistance. *JasmineS"
@AppleSupport @115858 @115911 @TMobileHelp why does my iPhone keep freezing ?! This update this update . | @693221 Shoot me a DM and we can get that iPhone back up and running!   https://t.co/CpepB4KjFi *BrianBenderski
"@TMobileHelp send me a DM, I need your assistance please, thanks | @693222 We're happy to help, send me a DM https://t.co/9IUH5Nit1g and I'll resolve your concerns :) Thanks! *AmberSellers"
"@TMobileHelp tried to use offer from TM TUE for pier1 imp. But, Code didn’t work, what should I do?? That happened on both lines I hv. | @235664 You’ve come to the right place! DM me so we can chat! https://t.co/vuTPc7Xx7T *TraceyFoster"
"@115913 spent all day on the phone with tmobile trying to figure out an issue that occurred 6 months ago, mistake on behalf of t-mobile now on top of paying alittle over $1000 on my phone they are charging $300 extra. no supervisor has been able to help. | @693225 @115913 Hi! An accurate bill is super important and I'd love to help. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 Ugh my T Mobile Tuesdays code for @689994 doesnt work. It keeps saying ""coupon code ---- is not valid.""  😞 | @693228 Ouch! Could you DM us details so we can check it out? *ElleA"
Hey @115714 your website is an atrocity | @693331 Oh no! What's going on? - RR
"@115714 damn it! why does your mobile data service suck so bad in the Austin TX area? https://t.co/NwkY1hxnEu | @245336 I'm sorry for the trouble, let's get this fixed for you. Send us a DM so that we can further assist you. - RR"
"finally got my new phone and now it is taking forever to activate #Sprint | @693332 Hi! Were you able to activate it? If not, let's get it addressed through this channel Please send us a DM to start working. - AA https://t.co/rMApsV8PQY"
"@sprintcare I am getting duplicate texts, not just one or two but 20, 30 of them since yesterday.  Anything I can do? I am in Yorba Linda, CA | @693333 Please DM us your nearest cross streets and ZIP code to better pinpoint the area where you are having these issues. - JF"
@115714 can we knock off the double texts please | @693334 Hello there. When did you begin to notice the double texts? Is it happening for outgoing or incoming texts? - JF
Is it just me or does @115714 keep “searching” for signal? | @693335 Let's check on that services for you. Please send us a DM to assist. We await your response. - EG
Paid my phone bill and @115714 shut off my service while away from home. Absolutely the worst service ever. Don't use Sprint. | @675156 Hello is your service on and do you need assistance. I would love to assist with this issue. -FR
"I'm switching to #Sprint | @693336 Hello Jacquonda, This is Great News!! if there is anything we can do for you please reach out to us."
Does anyone else that has sprint know why their network has been unbearably disgustingly slow lately? Couldn’t even get my email to update last night @115714 | @693343 Hi! We'll be more than happy to help u with this. Please follow us in Twitter @sprintcare . -MP
"@115714 what y’all gon do about Verizon telling me to slide in they DM’s? https://t.co/0SJssq84iG | @693345 We don't want to loose you as a valuable Sprint customer, what issues are you having with your service?  We're here to help."
"@115714 your website is straight up garbage. How do you sell high end technology but you can’t get a website right? https://t.co/SCXDIoJqUR | @693393 Thank you for your post today Polish, can you tell me what issues you're having when using the website. Send me a DM to assist further. -AC"
"@689994 @115911 @115913 @10568 
Not only did the requests never process, but I was CHARGED EVERY TIME I TRIED. I want my money back. https://t.co/jz7OaWmYq2 | @693738 @115913 Hi Alexis! I'm sad to hear of this and we'd love to get more details. Send us a DM https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 what are the chances I can get help with my iPhone X order? I ordered 2 but one isn’t due to ship till next month while the other has already shipped. | @693739 Hey Vidal, if you have concerns about your order shoot us a DM and let's take a look into this for you. *JamieK"
"@115911 @TMobileHelp why has t mobile Tuesday’s gotten so bad? I honestly could delete the app cuz not a single thing you guys have given me in like 3-4 months is useful or something I’d actually wanna get, slacking | @693740 We're always looking to add new things to make sure everyone is able to use the service! Send us a DM and we can chat more! *ErickiaLaChance"
"I swear people probably think I always ignore their calls, but it's just @115911's spotty signal at work. 😑 | @693741 Hi Maricruz, we want your service to be spot-on! DM us and lets check this out. *MelJ"
@115911 my code for @689994 is coming up invalid. Any suggestions? | @693742 Hey George. Send us a DM and we'll take a look at this with you! *ErikS
"Me on the phone w/ @115911 customer service https://t.co/lqm4zpbBMD | @693743 We're also available via DM, De'Mone! *KellenF"
"@TMobileHelp Hi, my panda bowl order says the coupon does not exist. I may be doing something wrong, but can I get some help here? | @693744 I'd love to make sure you can #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
@TMobileHelp the charger  included with my new galaxy note8 stopped working after a week ?!? @117159 | @693745 Oh yikes! The charger is a pretty important accessory. Please send me a DM so I can help https://t.co/98fTbXON7k *HeatherPeterson
@TMobileHelp I think you guys might have shipped me the wrong LG phone when I ordered one... Can I get some quick support? | @693746 Absolutely! You did the right thing by reaching out! Send me a DM and let's get to it https://t.co/wpL37NrHcr *AlexisDean
"@TMobileHelp I never received the new phone with SPen and so I still don't have a S pen with my phone. | @467517 Howdy, Kelley! So excited you reached out. We want to make sure we get you a solid resolution! Toss me over a DM ... https://t.co/zy1egjzlB9"
No point playing #TMobileTuesdays if you’re gonna get absolutely nothing for a month straight. Might just have to switch providers 🤷🏽‍♂️ @115913 | @693748 @115913 Hey! We'd be sad to see you go! Check out the app today for all the great gifts! *AlissaFast
@TMobileHelp Hello! I could use some help on iPhone X pricing. | @693749 Hey there! I would love to answer any and all questions! You can message me here: https://t.co/fk4xNyQBXY *CodyH
@115911 @TMobileHelp @115725 @ATT @115911 why did you stop allowing conference calling while using the cell network? Asking for a friend | @693750 Hey thanks so much for reaching out! You're a good friend. Shoot me a DM https://t.co/oJwi52JbnK *KiaWashington
@115911 @TMobileHelp @115725 @ATT @115911 why did you stop allowing conference calling while using the cell network? Asking for a friend | @693750 Hey there!  You're #Magentastic! I just wanted to touch base with you to ask if you still needed any additional assistance? *KiaWashington
@TMobileHelp - not able to use the promo code this week as well for panda express. It says coupon doesnt exist. | @529683 I'm positive we don't have another Pandamic this week! I've got the paws to fix this up for you. DM me! https://t.co/4tHjtOQM3E *LaurenChan
"@115911 there's problems with #basicoutfitters it's charging me but not giving me a confirmation that it went through. It charged me twice!!! 😬 #TMobileTuesdays | @693751 Hey, Jen! Don't fret! We're here to assist you! DM, us. *KellenF"
"@115913 Apparently your business support team for escalated customer support issues doesn't have a telephone number? #2017 I need some #uncarrier help. | @608312 You're in the best hands with my team & I, Cedar. I've gone ahead and sent you another DM. I look forward to hearing back. *MariahDaigle"
"Time elapsed since #TMobile voicemail service on my #iPhone7 has been broken.

cc: @115913 @115911 @117543 https://t.co/7K4CshzXBV | @351698 @115913 @117543 Know that we're here for you and we want to help. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
@115714 just wasted 45 minutes on phone to get no answer to a question after being transferred 3 times and put on hold 5. | @694161 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
@sprintcare @115714 I'm in UR store. Both of your associates are on their personal devices not helping customers. Not cool. #WhyAmIYelling | @694162 Thanks for reaching us. Ask to speak to a supervisor. - JM
"@sprintcare would i be able too save 50% of of tmobile for 2 lines? https://t.co/lzvn05ZOF9 | @245435 These savings are calculated, as stated, using 5 lines of services as a guide. For more details please visit:  https://t.co/ozfJDmVEaq - JF"
.@115714 continues to charge me for a phone I returned more than a month ago. Can you believe their customer service handle is @sprintcare? I've never got the sense that they care. Constant miscommunication. | @694163 I hate to hear that you are still being charged for the phone.  Please send us a dm so we can get this resolved for you.
"My service is very poor....at the worst time ever too. Come on @115714 get it    together please!!!!! | @694164 We understand your concern, are you having network issues in a specific place or multiples locations? -JM"
"@115714 SPRINT SUCKS
I switched from AT&T.  Sprint won't send me the gift card to pay off AT&T and everything about the deal they promised has been untrue.
Lies, time wasting and poor service. | @694165 Hey! This is definitely not something we want you to experience, we'd like to fix this for you. Please send us a DM so we can help! -CD"
"To make matters worse, @115714 decided not to include the suite # - I asked them to add it, but they say it's not guaranteed that they will be able to.  Well, I'm not guaranteed to pay for a phone that I may or may not receive with an incomplete address. NEVER a good experience! | @694166 Thanks for stopping by. Please send us a DM in order to continue the assistance. - JM"
"@115714 @sprintcare I want to upgrade to the iphoneX. How do I know which stores, if any, have them in stock? | @245504 To locate the closest one to you and confirm availability, please visit https://t.co/X1DpDgk1EU 2/2 -LC"
"@115714 @sprintcare I want to upgrade to the iphoneX. How do I know which stores, if any, have them in stock? | @245504 Most of our retail stores have the iPhone X available. 1/2 -LC"
@115714 https://t.co/0SWo3EveJr | @217320 Oh no! This is not something we want to hear and we'd like to fix this for you. Please send us a DM so we can help! -CD
"@sprintcare just flipped on a switch near 90804 and I’m getting 50mbs down. Let’s see how long it lasts. ie, not long | @573466 Sprint is always working to improve the network. Congratulations! -FR"
@115714 why are you SO slow??? | @694170 Hey! Are you having issues with the services? What's going on? Please let us know to assist. - EG
"Why do you charge $30 activation fees? @sprintcare and I didn’t receive my phone in two days, please refund my money | @591491 Let me figure it out! Send us a DM with more details about what's going on. - RR"
"@sprintcare i've had no service on my phone for more than 18 hours now, any reason why? I'm located in Winona, MN. | @694171 Let's check this out! Send us a DM with your ZIP code and your nearest cross streets, so that y can take a look at the coverage. - RR"
"@115911 FYI, it'd be cool if you could upgrade this stretch of highway from edge to lte.

https://t.co/6egFQMJehI | @694193 Always working to make our network better, Topher! Happy to chat about this more in DMs if you would like to *ErikS"
@TMobileHelp Is T Mobile part of Apple's DEP program? Thanks | @694194 Thanks for reaching out! I would be happy to look into that for you! Send me a quick DM and we can go over it! *JoshRyan
"@115911 is there any reason the forge of empires redeem is not working? It says redeemed but I never got it at all  #TMobileTuesdays | @694195 Hmmm, let's check that out, Chrisy. DM us, let's make sure you #GetThanked. *JoanO"
"New @115911 website sucks...   does not let you search for phone/tablets.. does not easily tell you price of phone...  and NO EMAIL ADDRESS to complain about site!!   just a SNAIL MAIL ADDRESS????    HUGE step backwards!!!!! | @694196 Hi Danny, we're here for anything you need. DM us, we're here for you. *JoanO"
"@115911 @TMobileHelp hey, any sales/promos still going on for the @117159  note 8? #galaxynote8 | @203546 My name is Mak and I'd Love to help get you taken care of today. DM me https://t.co/UjLZ4Px65q *MakLarson"
@689994 @115911 #TMobileTuesdays what's the time frame to get this fixed? Yet to receive an order confirmation or a response from basic outfitters via email https://t.co/bCj8vscbQl | @694197 Yikes!! We want to help get to the bottom of this! DM us this info so we can take a closer look! *ElleA
@TMobileHelp you guys having an outage? Haven't been able to send text messages | @694199 Yikes! I can't have you unable to text! Shoot me a DM so I can jump on that in a #MagentaMinute! *JoshuaB
@TMobileHelp how do I get one of these? https://t.co/d2ctssY9zO 611 told me earlier this week that this wasn't a thing. /cc @694201 | @694200 Hey @694200! Thanks for reaching out! I would be more than happy to look into that for you! Send me a quick DM to get started! *JoshRyan
"@115913 False advertising on the free Netflix! I actually already have T-Mobile One, 2 line promotional plan for $110 and to get Netflix, would have to pay $20 MORE!! 😦 | @689754 @115913 Hey! We want you to have the best options for your usage and budget! We're always a DM away, if you have additional questions. *AlissaFast"
@115913 meaning to ask the question. Does T-M have online gear shop customers can buy items from? Get t-shirt. & show onesie 2 fellow residents. Onesie handy 2 put on when bldg fire alarm goes off @ 3 a.m. like when ****** puts smoldering cig butts down trash chute. | @425685 @115913 Hey! Check out our https://t.co/bjPuexYdEC site for all the latest is awesome T-Mobile gear! *AlissaFast
Day 39 and @115911 is sitting back worry free enjoying my $850 https://t.co/w7yqi6aVQ4 | @128154 I'd love to get you more info on that! DM me here: https://t.co/Op5C2z3lou *ChelseaBailey
"@TMobileHelp if my bull is paid and there's been no interruption in service, why is my phone not connected to a mobile network??? This is ridiculous. #GetThanked | @603151 My phone is my lifeline! Send me a DM so I can turn this around for you! #IGotYourBack https://t.co/8Ra5p7pOl6 *KealeighBradford"
"@115911 major dead spot in SF on Haight between Castro and Market. I’ve dropped to 4G and been unable to do anything on my commute for the past few weeks. Dropping to 4G may as well be the same as no service | @130816 Lets check out service in your area Rishabh, DM us. *MelJ"
"@115911 the Panda Express coupon is coming up as “coupon does not exist” #TMobileTuesdays :( sad panda | @694204 Oh no, Mason. DM us, we'll make sure you #GetThanked. *JoanO"
@115911 mobile app messing up again | @273749 I am here to help! I'll meet you back in DM to get this straightened out! *JessicaNeedham
why my shit saying no service @TMobileHelp | @694205 No service?? Sounds like a job for T-Force! Click this link to send a DM so we can fix it ASAP! https://t.co/6eZrWJ9PIa *JustinRhodes
@TMobileHelp love the Supler. T-Mobile support is so fast and responsive on Twitter.  Available 24/7 too. | @694423 #Magenta👊Bump Yeah we are! Send us a DM day or night and we will help out any way we can! *SonjaKett
"@TMobileHelp @115911 ZTE Quartz Is free now with Bill credits? What about someone who brought it a month ago? Can I get in on this offer? | @428742 @115911 I see your DM's, we'll meet you there! *HollyAdams"
@TMobileHelp Hi. I have preordered the Iphone X on launch night via phone. I have been charged a 20 dollar upgrade fee. Please help | @324822 We would <3 a chance to chat with you! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins
"@TMobileHelp my friend just lost his TMobile phone in Varanasi India.  Anyway you can shut it down and or track it? | @684757 Oh no! That stinks! Can he send us a DM, from his account? https://t.co/s9b5I4qxPp *JamiePitcher"
@TMobileHelp Do you guys have English speaking people in America on right now ? | @694610 You got the right person! I'm our guy. Shoot me a DM and lets chat. https://t.co/cYAShZx2fF *PoxMaphixat
@TMobileHelp you failed to update my order’s address (you missed appt numb.). I had to cancel the order you may lost 4 lines customer. #fail | @694795 Oh gosh! Let's make this right! Please DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins
@117735 no one got back regarding my issues Maybe it’s time to part ways after ten years of service. @115911 might finally have to switch | @694796 Oh no! What can we assist with? Send us a DM with details so we can follow up! *ElleA
"bra y’all sizing me @115714 . HOW THE FUCK I PAY MY BILL AND I JUST WOKE UP TO MY PHONE SERVICE OFF BITCH I PAID MY SHIT LIKE 3 DAYS AGO | @694848 I don’t have the answer to that off-hand, but I will find it. Please send us a DM for further assistance. -SA"
Beginning to like the #pixel2xl more & more each day. Speeds & call quality is awesome on @TMobileHelp @115911 #Tmobile camera is the best. https://t.co/rzoGkFKfwS | @156432 WOW! Those speeds are very impressive!!! :) Thanks so much for sharing. *AliciaBanks
@115911 hello I wanted to check on my iPhone x order and make sure it's all set I'm going to dm you | @694942 Sounds like a plan! DM us so we can make sure everything is all set with your order! *ElleA
@TMobileHelp I’m told because the payment is taken two days before due date with autopay. But when due on the 1st it’s not taken 29/30th. | @694994 Awesome! :) I've just responded to your DM! *PatrickUllmann
"@TMobileHelp Why is it, when my due date is the 1st, pmt is taken on the first. When it’s due on the 3rd, it’s taken on the 1st? | @694994 I'd love to provide you the details on this. Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"@115913 I live in an urban area and have had signal issues and still LOVE T-Mobile! could u please send me a pink shirt or a jacket! | @534593 @115913 We want to ensure you're staying connected. DM me, I'll help: https://t.co/c6ROkA8HEU *HollyAdams"
@115913 your system didn’t had apartment # on my order & the only way to change order was to cancel it. Lost my iPhone X. #fail t-mobile | @694795 @115913 We can help! Send a DM my way and we'll assist: https://t.co/c6ROkAqiws *HollyAdams
@115714 Is there a person who can understand my question regarding my service? Been W/Sprint since 1999 much dissatisfaction now that I need assistance. | @503088 Hi there! Let's get your concern addressed. Please elaborate on your issue. -NC
"Why can’t I get 3g or LTE this morning @115714 get it together please | @695294 Hey Bushido, I don’t have the answer to that off-hand, but I will find it. Let me do some research. Send me a DM. -KJ"
"@115858 and @115714 is the worst....never able to fix the issue but they always want your money | @695295 bola adesunloro - Hello, So sorry to hear that. Please let me know what the issue is? How can I help you? - JS"
"@sprintcare went to check order status; got this “The number you entered doesn't match our records. Please try again” # has worked before. | @695296 Hi! Here's the Order Support chat. Please, follow this link: https://t.co/a8o8qjKr9l . -ED"
@TMobileHelp what’s going on with the internet service. The internet on my phone won’t work | @695386 Yikes- we all need our internet to be running top-notch! Send a DM our way to chat :) *SageMcGowan
One more phone call to my cell phone that's a robo call and all hell is going to break loose. I pay your company plenty to not receive unwanted calls. @TMobileHelp | @695483 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
"@115913 Hey John, my business partner has reached out over the phone, email, and facebook to get our account restructured, they've pulled it off of facebook to DM's then had us call account services.  It's been about 6 months and nothing's been resolved.  Any help? | @626127 @115913 I'd love to check out what's happening and the options available. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"@689994 @TMobileHelp obviously today's unprecedented, but I'm not sure if my order went through, given there's a pending charge on my card + this error following the purchase screen. #TMobileTuesdays https://t.co/ZBsCPfDec5 | @695484 Yikes! Lets check on this and make sure your order went through succesfully. DM me, plz https://t.co/6NxKsl5RJm I got your back *JoshHenegar"
"I’ve been trying to redeem my @115911 Tuesday offer for @689994 for 4 hours now, with no luck. Guess I didn’t need a new hoodie anyways. | @695485 Hey Bianca. Send us a DM and we'll troubleshoot with you. We definitely want you getting hooked up this week *ErikS"
@TMobileHelp @158861 I've only had my phone for a few months and the camera takes mostly blurry pics and the battery need to be charged every couple hours. I feel like I overlayed for this paperweight | @279594 I'd love to make sure you can take amazing photos! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@115911  Hey the promo didn't work :( https://t.co/SWHy19Lv4l | @695487 Oh no. DM us. We're on it. *GiselleM
"@115911 how y’all gonna tell me yall was gonna pay my overdraft fee for taking my money out before the actual date, and then tell me you’re not gonna pay shiiiit👀 | @695488 Say whaaaa? Oh no! Could you DM us details so we can check it out? *ElleA"
@115911 @TMobileHelp i have a question regarding Tmobile tuesday | @200138 Hi. We are your #GetThankedExperts and answer all your questions. Send us a DM please. *SusanaAnchondo
"@TMobileHelp @689994  I used the TMobile Tuesday code for the promo.  I didn't get any purchase confirmation yet I see that my card has been charged 3 times. | @168989 Whoa! Triple charges are a triple no, no, no! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
"@115913 I just got a notification saying my line will be cancelled due to excessive roaming. I will halt all roaming, please do not cancel it. Had to use tmobile line because my iphone got locked in Turkey. | @695491 @115913 Hey! We'd love to check this our to make sure everything is good. DM us so we can get started! https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 talking with one of your outsources reps is a horrible experience. | @695492 What happened, Kenneth? DM us, we can take care of you. *JoanO"
@115913 My employee just switched but having issuss w/Carrier freedom reimbursement... Nodbody is helping him!!! | @695493 @115913 Hey! We'd love to help! Have him reach out to us on Twitter or Facebook and we'll get right on it! *AlissaFast
@TMobileHelp my service keeps dropping | @695494 Yikes! That's not what we want to hear. Send me a DM and I'll be happy to take a look at it. https://t.co/SOlY6pwpus *EricMarentes
"@115911 I'm so disappointed with your company and the lies I was told at one of your retail stores when I switched to your carrier. | @695495 What happened there to make you feel this way, Hollie? DM us, I'm sure we can clear it up. *JoanO"
"@sprintcare I'm not getting any mobile internet service in Austin, TX.  Been like this all morning. | @695588 Let's check on that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Have never had so much trouble with any customer service as with @115714 | @695589 Hello what is going on. -FR
@115714 pissing me off been a loyal customer since 2009 😡 @sprintcare | @695590 Thank you for being a loyal Sprint customer.  Please send us a direct message letting us know what's going on so we can help you.
Just so you guys know @115714 @sprintcare sent me to collections for money I ALREADY PAID THEM A YEAR AGO.  This was a matter that was already resolved that hey have now decided to escalate | @695591 Hey! Are you still having issues? Let me take a look into this for you. Send me a Direct Message. -ND
@115714 does it again! Store 265 rep Cristina H. was in such a hurry 2 help others rushed 2 charge me fees & accessories w/o my knowledge until the emails I read at home said otherwise. Evan/Lead store 265 says he’ll look into it & spw her. Never fails that I have 2 wait 4 reply | @271476 Hi. I am sure they can take care of this for you at the store. - JM
"i'm convinced satan himself founded   @115714 . i refuse to believe otherwise | @695593 Yikes, harsh words. Sorry to jump in but what has causing you to feel this way? - LP"
@115714 @sprintcare @116447 contacted sprintcare and they have no recollection of what was discussed yesterday. | @12269 Per our phone discussion on 11/13/17 u will need 2 switch back 2 the Nexus device in order 2 qualify for this promotion. Team @116447
"@115911 Trying to #GetThanked with a $4 @94506 movie ticket, but the app won't process the promo code. Any suggestions? | @695970 Hey, Kaleigh! Come on over to DM, and we'll assist you! *KellenF"
"@115911 Are you actually going to do anything about the disaster that is @689994 or just keep letting people get burnt.  Some kind of announcement wouldn't be amiss, and maybe $20 off our next bill as we cant actually claim the offer would be a decent gesture! | @695971 Hey Matthew. I hear you and I certainly want you to #GetThanked! DM us here so we can help you out. *BlakeT"
Someone hacked my account with the help of T-Mobile - I'm still waiting on @115911 @TMobileHelp to make it better @115913 - https://t.co/m4FOseLbDE https://t.co/C1MEAvLRIB | @577893 @115913 Hey! I'm here for you and would love to help. IT's important to feel secure. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
"@UPSHelp @TMobileHelp my order was shipped on the 9th via “3 day select” and should have been delivered today and I just got a call from customer service saying “it’s not at that hub” waited almost 6 days for a 3 day delivery...HELP!! https://t.co/NHN001Vp4q | @695972 Howdy, friend! I get sooo eager when I see a package has been shipped! DM me, lets get to workin' :) https://t.co/F1LcvbHvWu *DevynGalligher"
@TMobileHelp @115911 your customer representative is rude and he would not listen anything..charged incorrectly for international call via google voice #bad #tmobilessucks #wrongone | @547085 That  doesn't sound right at all! Let's turn this around for you Arjun. Send me a DM and we can chat! https://t.co/nofhK4Kr3A *AmarizLugo
"@115913 can I just give y’all my old phone and use the funds to recoup the initial cost of my new phone? Trying to move from a 6 plus to 8 plus on T-mobiles upgrade plan thing. Love the service just can’t buy outright, and don’t really need bill credits. Wanna stay with y’all | @695973 @115913 Hey! Let's take a look at your options! Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 Just found out that TMobile ripped off my small business.  Charging us monthly for one year for a temp phone that TMobile made us take when they sent us the wrong one, and which we returned, plus myster charges of $20 per month for something called JUMP | @695974 @115913 Being billed properly is absolutely crucial, Alan. DM us so we can straighten this out. https://t.co/9lBsX5Dx3r *ChrisBradstreet"
"I don't have your direct dm. I have sent 10 emails, tried to call was put on hold. Enough with the runaround. https://t.co/J6jMpFNctR | @691244 Hey! Just click my photo to start a DM to our team. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp hi admin. Can I unlock iphone with t-mobile careers even I’m not in US? | @695976 Let's take a look at that unlock together Dany!  Shoot me a DM and we will get started! https://t.co/HxATIJF0QV *KevinGray
"Broke my phone today, and though I was not available for upgrade for another year @115714 not only helped me replace the phone, but get an upgrade as well without increasing my cost. 
I've been with them 15 years straight and I doubt I'll ever switch. Thanks! @sprintcare | @696363 your cost. If there is anything else you need regarding your sprint service please reach out to us. Thank your for being a loyal customer!!"
"Broke my phone today, and though I was not available for upgrade for another year @115714 not only helped me replace the phone, but get an upgrade as well without increasing my cost. 
I've been with them 15 years straight and I doubt I'll ever switch. Thanks! @sprintcare | @696363 Thank you for the great feedback Capt-Caramel Jenkins and glade that your issue was resolved without increasing"
@116447 @193678 @193677 @sprintcare I am furious with Sprint! Your customer service has been completely ineffective and non-responsive. I've been trying to get a situation resolved for MONTHS with empty promises and failure after failure. | @696364 Hello Rich! Team @116447 can help. We will be contacting you shortly.
"@sprintcare “our system doesn’t show taxes until it’s time to actually make a purchase” Well isn’t that fucking dandy. My purchase of $771 went up to $835 because your “agent” can’t give an accurate price the first time she is asked. | @364096 Could you please elaborate more the issues or concerns you're experiencing, so that we can provide the assistance you need? - LP"
"I'm in San Juan, Puerto Rico and @115714 's network went back to sucking again! 😡 | @696365 This isn't something we like to hear. Allow us to look into this for you and get your network back to working as it should. -CW"
"@115714 how long will it take you get me an iPhone X? @115911 is taking too long!! Been a customer 14+ years but really considering switching | @661785 Make your order by  2 p.m. ET Mon-Fri , you'll get it the next business day. Visit https://t.co/8ZGxwnd8si  and upgrade now! -MM"
"@115714 how long will it take you get me an iPhone X? @115911 is taking too long!! Been a customer 14+ years but really considering switching | @661785 We wouldn't want to see you go, Timonte'. We're doing all we can to get the devices out as quickly as possible. DM us w/ questions. *KeithM"
@115714 why is your service so bad??? | @696366 So sorry to hear that. What's going on? - RR
"Aye yo @115714 .. why can’t I surf the web and talk on my phone at the same time? #thisis2017 | @696367 We are currently working on bringing this feature to our network and devices. To learn more, please visit: https://t.co/etSTd1awPT . - JF"
@115714 @sprintcare please explain to me why y'all have such shitty ass service everywhere a company this big shouldve fixed this shit by now smfh | @696368 Sounds like something we need to take a look. Please send us a DM in order to further assist - EG https://t.co/rMApsV8PQY
@115714 y'all selling the Essential Phone at the new price or the old price? | @696369 Could you please provide a little more clarification on your question or concern? - LP
This is my regular reminder to you all that @115714 sucks. Every time I try and cancel they find new fees to make it impossible. | @696370 This is not the way we want you to feel.  Team @116447 will review your account and reach out shortly.
This is my regular reminder to you all that @115714 sucks. Every time I try and cancel they find new fees to make it impossible. | @696370 Hello we sent you a DM.
"When you pay for insurance and @115714 makes you jump through hoops and sends you to multiple stores to get a replacement phone after them telling you it's DBR and unusable...a week later still no progress on a replacement phone.
#NotAHappyCustomer | @696371 Thanks for stopping by. Please send us a DM to continue the conversation. - JM"
"@115714 your service has been crappy for the last week.  My and others signals have been less than LTE and sometimes it gets thrown into roaming.  I spoke with a rep about this and they state there is nothing wrong with the coverage in the area.  Clearly there is... | @696372 Let's check on that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115913 OMG the csr is the rudest child ever he said  I was mumbling and this after being hung up several times being told my problem. | @327098 @115913 That's not the experience I want for you at all. Let's turn this around. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"I hate @115911 they are the worst people on earth. Don't trust them! They will ruin your phone & leave you high & dry! Worthless! | @302566 Hey Michael, I just replied to your DM. We'll get this all figured out, meet you there! *DanLawrence"
"@689994 @TMobileHelp if you get the ""demand is of the charts message"" does that mean it went through? I definitely have a pending charge.. | @415426 Hi @94530, my name is Abe and I would be glad to assist you. Please initiate a private message or direct message. *AbrohamVela"
"@115911 @TMobileHelp You guys have absolutely ZERO coverage in Gowanda, New York. It's actually pretty embarrassing. 

Gowanda
New York 14070

https://t.co/BL8JoPUAvy | @696398 I know you need your phone working no matter where you are. Send me a DM here https://t.co/gU6UH2rJT8 so I can help! *DanLawrence"
"@115911 hey guys having some trouble with the #TMobileTuesday app any chance y’all can help? | @696399 We can always help you, Jacob! DM us so we can get started! *WhitneyJ"
"@tmobilehelp  T Mobile Tuesday Panda express offer getting same error as last week.  ""coupon doesn't exist"" | @696401 Food is my favorite thing, Lou! Lets check this out. Toss me over a DM and we can get your grub on! https://t.co/F1LcvbHvWu *DevynGalligher"
"When you pre-ordered the iPhone X, paid premium for shipping cuz you were so excited, and the package got lost. Oh the frustration...!!! 😡 @115817 @115911 #needphonefortonightconcert https://t.co/P1OmoOnggw | @696742 Oh my! I know that feeling all too well so I want to assist! DM us so we can track your new device and get you some answers! *WhitneyJ"
@TMobileHelp hello. How do i return a phone that i got from care? I went to the store and they said that they can’t process returns? | @591884 Send me a DM https://t.co/9IUH5Nit1g and I'll set you up for success 💪 *AmberSellers
"@115911 @239217 site #crashed again https://t.co/S5Q4MT9eMO | @287465 Our folks have broken the internet, Senthil. DM us. We're happy to help. *GiselleM"
@TMobileHelp can I get a copy of my bill sent to me. | @389365 We can help! Shoot me a DM and we'll get you fixed up! https://t.co/99Z9nj0518 *RyanMitchener
"@TMobileHelp i can't recharge online, is the system down? | @637562 T-Force to the rescue! DM us and we'll meet you there :) https://t.co/ajg0boXCWT *TanyaFalandysz"
WHY DO YOU HAVE TO PUT A GIANT TMOBILE ON AN IPHONE SHAPED BOX LIKE WHY. PEOPLE ARE FUCKING SHIT. Y’ALL KNOW THIS! @115911 https://t.co/3H2tswrK4K | @117644 Hey friend! This matter is definitely URGENT! We are at your service! Lets move this to DM so we can help! *DevynGalligher
@117543 so you tier II tech support told me a few moments ago that Verizon Pixels are not compatible with @115911 4G LTE.  How is it Magenta is considered considered to have Superior CS? @119351 @115725 @244902 @696765 @216880 @270954 @94592 | @601686 @117543 Hey! We're here for you and we'd love to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Customer service agent lectured and insulted my wife, then cut our service, disgraceful. | @559192 Whoa. That doesn't sound like us. We certainly want to assist while providing needed details. DM us more about your experience. *KeithM"
"@115911 Do you have any plans on updating your #TMobileTuesdays App so that it works? It's been broken for awhile now... I'm on an iPhone 6s on the current iOS version, and I've re-installed the app... it never loads... | @388429 Hey Mike! I definitely want you to #GetThanked through the app. DM us here so we can figure out what's going on. We're here for ya! *BlakeT"
"@115911 all these high ass bills betta come with a new muthafucking Iphone ain bullshittin | @696766 Bill not what you expected, Jae? Let's take a look for you. DM us so we can get started. *WhitneyJ"
My hotspot isn't working again someone please help @TMobileHelp | @696767 Your #TechWizards are here have no fear. Meet me in DM https://t.co/vFlxW8eRD7 *RyanCulpepper
@115714 what is your customer retention phone number? | @696849 Hi There! What's happening? Send us a DM giving us more details on why u want the customer's retention number. We'll be waiting for u. - CE https://t.co/rMApsV8PQY
@sprintcare explain why my phone STILL says I have no sim card. https://t.co/Q1N6XfNKbv | @356695 Oh No! I'll be more than happy to help. Please follow us in Twitter @sprintcare for assistance. -MP
"@115714 out here running scams on people. but its okay i have my paperwork in check and everything documented. | @696851 Hi. Why do you feel scammed? Please send us a Direct Message, so that we can further assist you. - JM"
@115714 so tired of having to deal with customer service every month because you guys can’t accurately credit for my phone. Especially love when I am told escalation team will call to finally resolve the issue and they NEVER call. Glad my contract is over so I can look elsewhere. | @531784 We don't want to loose you as a valuable customer!  We're here to help you with any issues you are having with your Sprint service.  DM us.
"@115714 30 years.  30 YEARS SPRINT!  that's how long my family and i have been your customers.  we go back to the nextel days.  and 10 hours of on the phone ""customer service"", mostly on hold, can't get a satisfactory answer to my issues?
#customerloyalty | @696853 Hey! This is not the type of customer service that we strive for. What's going on? We'd love to help. -CD"
"#Sprint the lte is good now but other places where I go that is dense and has a lot of hills because Pittsburgh is like that that where I see more dead spots that where sprint need to prove the network the most | @199236 Our network team works hard to enhance the coverage, you can always report your location on Sprint Zone or Sprint Mobile App. -PC"
@115714 how come you are ignoring my request for assistance?? | @149937 Hey Richard! We responded to your direct message. Were you able to receive that message? Please return so that we can assist. -KC
"@sprintcare Your network is spotty or down in multiple states and has been that way for days and in my case a full week with no service and yet, Sprint has the audacity to continue to boast about their great coverage and service in TV ads. Customer since 2001 and I now hate you! | @675163 Follow the link provided to send us a DM and review what is going on with your service. We would like to assist you with this issue. - JF https://t.co/rMApsV8PQY"
"Still being charged for and use of all equipment returned to ANOTHER company; has fallen on deaf ears!  It's pure Aggravation,cont'dCharges+humiliation to my mental-state. Much success in their ineptness. https://t.co/dVLMzzyY1g | @696854 This concern us!  Allow us to take a look. Please, send us a Direct Message with more details to better assist you. -DA https://t.co/rMApsV8PQY"
"@sprintcare ??? I’ve ordered 2 iPhones almost 2 weeks ago. Why are you telling about next day delivery? https://t.co/dpm1XwOm0j | @512444 To know the status of your order, please visit https://t.co/l13eStvC56 - JM"
"@TMobileHelp, I appreciate your help, you guys are awesome sauce with a splash of excellence! | @697071 Any time! :) It's easy when the #MagentaFam has people in it as awesome as you! We're only a DM away should you need anything! *JustinRhodes"
"Rather disappointed in @TMobileHelp 

Just tested @115911 in Arlington, VA 22203, USA: 3.6Mbps using https://t.co/2cUIIbhD0k #opensignal #speedtest https://t.co/9NvJW5rKXj | @526692 Oh my! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 @TMobileHelp Why in the last year or so has LTE plummeted in speed in Washington, DC? Device and signal strength doesn’t matter. Any fixes coming soon? Additional towers needed maybe? https://t.co/OJWqtPCen6 | @697108 Whoa - I think we can do better! Send me a DM & let's work on kicking those speeds up a notch! *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp Henley and sweatshirt sold out on website. My code says redeemed. Can I still use it later? | @697109 Happy T-Mo Tuesday! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith
My rebate for #BYOPixel has been received since 10/27. Status is still pending. Anyway to expedite this? @TMobileHelp @115913 | @579601 @115913 Hey! I'm here for you and would love to check out your submission and get you and update. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
This one is a disaster. Actually something I'd want and every option is sold out. Smh @115911 https://t.co/hGAsHGaORL | @697110 Oh no! Let's see what we can do about this. DM us and let's talk. *JamieK
@TMobileHelp Why doesn’t the T-Mobile Tuesday Forge of Empires gift work? I followed the instructions to the letter. | @697111 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@115913 improve network as in my city it’s been more than 10 yrs and no T-Mobile coverage as no tower. Send your team to look network in our area 95391 | @697112 @115913 Hey! We've got your back and would love to look at this a bit closer. Please send a DM  https://t.co/3sF8qpf2nx *AlissaFast
@689994 @115911 @TMobileHelp #TMobileTuesdays really working my nerves. Multiply charges and not 1 confirmation. #really | @697113 Oh man! I'd love to team up with you and dig into the situation. Click my pic and shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan
"Another week with #TMobileTuesdays @239217 free bowl bust. Nope, there no such thing as free meal apparently. Code from @115911 can't be redeemed because ""That coupon doesn't exist"". 2nd week in a row. At least their website is not crashing... | @531718 We're here to make sure you get thanked, David! Send us a DM and let's work together to check into that code. *KeithM"
"@TMobileHelp i am attempting to get some help through the app and webiste but im now getting these images. What do i do? I have 3 problems now (instead of 2) https://t.co/ag0BMVmJgE | @444458 Oh my! Shoot me a DM, so we can get this fixed! https://t.co/jjKemKyHlV *AlexisGovea"
@115911 you gave @239217 another opportunity to #EpicFail #getthanked. What is the definition of insanity? #gotshanked | @697114 Send us a DM and SURELY we'll be able to find a resolution with you *ErikS
"@115911 Finished the tutorial in Forge of Empires after following the instructions on the T-Mobile Tuesday app. I want that $20 in diamonds, what gives? | @697115 We're happy to check into this with you. Please DM us. *GiselleM"
@689994 @115911 @TMobileHelp #TMobileTuesdays another fail. Basic outfitters Website breaks and now everything out of stock. #fail | @697116 I'd love to make sure you can #GetThanked! 🎁 Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
Hey @115911 @TMobileHelp ... tell me again why this is not considered streaming according to your guidelines!!? Pfftttt! See that LIVE thing in the right top corner that shows it's STREAMING! https://t.co/6UqPGk4JBY | @498384 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@TMobileHelp can I submit my rebate for the pixel 2 and delay the line port... I got proof I purchased on time it's just that I have it under project Fi and I can't cancel until my trade in is complete.. They have a delay of 2 weeks + | @697117 Thanks for reaching out! Please DM me https://t.co/PqgHENiX1V and we'll go through the info together :) *ByronEdwards
@115913 your helpdesk cost me $300 of money I didn't have because they can't answer questions correctly! This is totally unacceptable! Money doesn't grow on trees!!! | @697120 @115913 Hey! We've got your DM and would love to meet you there. Look forward to our reply soon. *AlissaFast
"@TMobileHelp Tried to redeem my free bowl from @239217 on T-Mobile Tuesday and the code was invalid, 2nd week in a row. How do I retrieve a working code? | @697121 I'd love to make sure you #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
@TMobileHelp hey can you please DM? | @697122 Hey James! Send me a DM https://t.co/9IUH5Nit1g with your magenta concerns and I'll help find your resolution 💪 *AmberSellers
@sprintcare im new to your service. I like it so far. Except for 2 things. 1 small deadzone and 1 massive deadzone. Both for data. | @267650 Hey there. Happy to hear that  you are enjoying our service. Send us a DM so we can take a look at the dead zones you are having. -KW
"@115911 @TMobileHelp @115913 I have a serious complaint to make so upset with  T-MOBILE | @697533 @115913 We want to turn this experience around for you, Lexii. Please DM us what happened. We're here for you: https://t.co/cuEwtd2epS *DanKing"
. @115913 your employees all tell me the same thing. Why is it so hard to honor what was written on the website? Everyone acknowledges they saw it. The deal online was for the #Apple #iPhone8 and #iPhone8Plus . I’m not looking to get the #iPhoneX this #SundayMorningِ https://t.co/GttU18JaNt | @418023 @115913 I want to make sure all options have been explored for you! I'm meeting you back in DM now. *CassyFitzgerald
"Y’all I hate @115911! Honestly worse carrier in history.. for anyone thinking of switching, don’t do it! | @697535 Ouchhhh! That's not what we want to hear. What has you feeling this way! DM us so we can make this right! *ElleA"
"Sinds migratie van @397115 naar @94733 langzaam wifi en storende digitale televisie. Alles duidt op minder capaciteit, wat te doen? Hoor graag @TMobileHelp | @408557 We would love to assist, however we are T-Mobile US, you may want to try @260566 https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 Hey, why am I getting texts about roaming charges when I should be getting free data while in Ireland? | @651619 Hmmm, let's make sure you're all covered, James. DM us, we're here to help. *JoanO"
It's been 10 days since I bought my iPhone x smfh @115911 still says it's comming in December!!! | @697579 I can assure you that we're working around the clock to get them out! Send us a DM and we'll check on your order status ASAP! *WhitneyJ
"Just spent 48 min trying to watch YouTube vid. Only got 3:22 into it & gave up. Top floor in Boston. @115911 is ridiculous. | @697581 Even at the top of every building, we want to be right there for you. Come on over to DM and let us check this out. *JeremyJ"
@115913 I can't even get signal in the city next to mine | @697582 @115913 I want you to have the best service available and would love to check this out. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
Hi @115911 @TMobileHelp all sold out #basicoutfitters https://t.co/XL8vg93TpI | @193693 Hey Lisa! I see that you're trying to redeem a T-Mobile Tuesday gift =) DM me!  https://t.co/50uQFIz4rj *JusticeSerai
@TMobileHelp I need help. My bill is ridiculous | @378496 I'll meet you in DM! *FeliciaPorter
@tmobilehelp horrible connection along 5 from top of South center hill along Boeing field. Makes it tough to talk with my mother. What gives? | @273245 Oh no! Mom comes first! Let's check this out ASAP - send me a DM and I'll take a look at this for you. *AlexKimbrell https://t.co/GefRnVHVqu
I am ashamed that @115911 @TMobileHelp partnered with @689994 for they're tmobiletuesdays.  The lack of customer service given by basicoutfitters is horrible and does not line up with T-Mobile s customer service.  7 hrs and no response or resolution. Shame | @697584 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@TMobileHelp @115911 @239217 Thanks for making things right. 👍🥗📱 | @346343 Ayyy! :D Thank YOU for sticking with us! :D Enjoy my friend! *JohnKuhn
"@TMobileHelp i just signed up w/ T-Mobile on Sunday and am having issues with getting voicemail set up. Tech was as helpful as possible, but now i have to wait 3 more days to get this resolved?? that's a little nuts. Please help - i cannot go 3-4 days more without voicemail | @697997 Greetings! Send us a DM, let's take a look at things :) *TiannahReagor"
"@115911 wtf is wrong with you!? You say one thing, and do something else. #fail #worstliars @115913 get your house in order as your system is bonk, your CS reps are not being upfront, and you won't let me apply $1K credit to payoff phone | @125654 @115913 Hey! I'm here for you and would love to work with you to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115913 Any way possible for you to unlock my Verizon branded iphone 6s? It was purchased(paid in full) at walmart in Jan 2017. Sales rep told us it would be unlocked permanently(was uninformed or lied). We acitvated it on family mobile(mvno or yours) and used it for months.. | @603573 @115913 Hello! It's important to be able to use your phone on your network of choice. We've got your DM and will reply shortly *AlissaFast
Yet again my bill is much higher than should be @TMobileHelp @115913. I don't mind talking with you but this is getting ridiculous every month. | @303580 @115913 Hello! An accurate bill is top priority and I'm here to help. I've got you DM and we'll be replying shortly. *AlissaFast
"@115911 My mom made an international call while she was in the hospital. I didn't know about the call until recently Bill is 800. I don't think I can afford to pay this. Can we do something about this? Thanks. | @697998 I hope your mom's feeling better, Manirul. DM us, let's take a look at that and help you any way we can. *JoanO"
I am a T-Mobile Customer; but is it true that I can get a backstage experience with @236757 if i switch to Verizon? I'll switch now and get the iPhone X if that's true. @TMobileHelp @VerizonSupport | @698001 If Verizon doesn't respond fast enough send me a DM  https://t.co/UOOUCn8nWm *JeremyKelley
"I am a T-Mobile Customer; but is it true that I can get a backstage experience with @236757 if i switch to Verizon? I'll switch now and get the iPhone X if that's true. @TMobileHelp @VerizonSupport | @698001 Wow! That one sounds a bit too good to be true, so I did some research. *JeremyKelley"
@115913 @TMobileHelp tmobile has the garbage iphone x because they would not unlock it for you. go to sprint and verizon! @sprintcare @115990 | @185048 @115913 I'm confident we can get this resolved for you. We'll meet you back in DM. *StephanieGarza
"Thanks for nothing, @115911 and @115913. Switched to T-Mo for int'l data. Using in NZ and get text alert of roaming charges ($50+). Calls to cust support get disconnected. #TMobile  #NotWhatISignedUpFor #TruthInAdvertising #TruthfulTuesday | @698002 @115913 It's important to get the services included in you plan. Let's check this out together. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 We’ve been trying all day to get the shirts at Basic Outfitters and now they’re all sold out.  First, the system kept crashing.  Now this!  Not happy!!!   😡 | @689999 @115913 Hey! I want to make sure you get #thanked today. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"#TMobileTuesdays downloaded the Forge of Empires become a new player but never received my diamonds after completing the tutorial Help? @115911 | @698003 DM us, Priscilla. We'll make sure you #GetThanked. *JoanO"
@116447 Your executive team said going to call me in between 24-48Hrs and I still waiting. 😠 That’s unacceptable. #SprintTheWorse | @130465 Hello Alberto. Team @116447 will have your analyst reach out to you shortly.
"@115714- seriously Hate your poor loading time.  So much like old Dialing period when login or run video. Doesn’t matter Where! Do something to Improve!   Maybe I’ll just say hello T-Mobile or Verizon. | @435345 Hello. This is not the feedback we like to see. We'd like to see the reason you are having these issues. Please, DM us to review. - GS https://t.co/rMApsV8PQY"
@115714 I don’t have any service in my neighborhood wtf!! I’m tired of this shitty company. | @298226 Hi there! We will be happy to assist. Please send us a Direct Message so we can further assist you. - MS. https://t.co/rMApsV8PQY
IS ANYONE ELSE HAVING A PROBLEM WITH @115714 service right now?! | @698068 Hey! What seems to be happening? We'll be happy to help. Follow us in Twitter @sprintcare -MP
"@115714 y’all need to get an all new staff at the Bryant Park Sprint in NYC. None of them employees on the floor. Piss poor customer service in the busiest city in the world | @698069 We know your time is valuable, check out our self-service online options by signing into your https://t.co/0qT1rLBLtN account."
Nice try @115911 @115913!!! Let’s have something better next week. My food is cold dealing with @239217 | @427013 @115913 Hey! We've got your DM and will be replying shortly. Thank you! *AlissaFast
"@115911 you’re seriously making easier and easier to go back to @ATT  🤬 I’m so over the lying this company does! Even if it’s in writing they change  things on you! #annoyed #overit #tmobile | @698301 Whoa! What's going on, Gina? We only want the best for you! Come on over to DM, let's chat! *KellenF"
@115913 I spent my entire lunch break @239217 & they had no idea what to do with today’s freebie. 👎🏽#BadExperience #WontBeBack | @427013 @115913 Hey! I want you to be able to get your #thank you today. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Horrible place! Watch your back! Have your lawyer read all paperwork before you sign anything! They will charge you for things without your consent and then refuse to remove or reduce the charges! | @698302 John, the experience you are describing is something we'd never do. DM us and let's further discuss what you're referring too. *JamieK"
@115911 your customer service reps in the store and over the phone are giving you guys a bad rep. That’s why a lot of customers want to leave and it sucks that no one is trying to hear us out before us deciding to leave the company | @639440 We want you to have the best experience with us. Allow us the opportunity to assist you. Send us a DM and let us know what happened. *RickK
"@115913 Hey John, this is becoming pretty common... https://t.co/55V82qPXpM | @605507 @115913 Hey! I'm here for you and would love to help. Send me a DM so I can get more info. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp | @697118 We are here for YOU.  DM us any questions : https://t.co/tdwt367vMq *NevinBruce
@115911 @115913 : Panda Free Bowl code does not work for 2 of us in my family. Both of us keep getting a message that Code doesn't exist. #TMobileTuesdays @239217 | @137972 @115913 Hey! I want you to get your #thankyou today! Send me a DM and we'll chat! https://t.co/3sF8qpf2nx *AlissaFast
@115913 @115911 I did not get my free $20 of Diamonds for downloading and playing #ForgeofEmpires . Played thru tutorial until automatic prompts ended. How far must I go or ehat must I do? | @179047 @115913 Hey! It's important that you get your T-Mobile Tuesday #thankyou Send me a DM and we'll check this out. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp I tried to port OOMA number to T-mobile, called you 6 times, no help. Poor job, guys! | @698305 Awh, man! We definitely want to help you out today! Send us a DM! *TiannahReagor"
Hey @689994 we were charged 7 times for a #TMobileTuesdays order.  @115911 @TMobileHelp Please fix this. | @602321 You were charged SEVEN times!  EEK!  Please click https://t.co/IvLqMUwEUf to DM me so we can chat.  I've got you! 👊🏼💪🏼 *Frank Maez
@115911 codes don’t work... https://t.co/jrgruKCTSK | @698307 Oh no!  I'll shoot you a DM! *JohnKuhn
"So even tho I dont agree with NY policies on Apple Care on Apple Watches (Vlog coming soon), I wanna thank @115911 @TMobileHelp for helping me as much as possible. I still have some coverage on my watch and Ill be getting a new one. Yall not so bad now lol. Apologies!!! | @696400 Awe, happy to hear we could turn around your experience! Thanks for being part of the #MagentaFam, we've got your back 💪 *AmberSellers"
@TMobileHelp looks like Basic Outfitters is out of stock and earlier the site crashed. Is there anything to do to still get the deal?! | @689997 Yikes! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check on this! Thank you! *KrystnYogi
"@115911 @TMobileHelp I'm tired of this terrible service. 4G LTE is constantly not showing up, or I'm on one bar. Different zip codes and times, same problems. https://t.co/hNlUcHvrHk | @437780 Hey, Sharon! I know we can do better than that! Let's fix this. DM me here and we'll get started: https://t.co/HuQi0EoCEV. *JasonBurr"
@sprintcare You billed both my credit card AND my Sprint account for one new iPhone. Can you help? | @698410 Wow that looks odd! Let's take a look at it. DM us for further assistance. - JC https://t.co/rMApsV8PQY
@115911 that it was not free. They made it seem like it was included but it was not. Not a great way to treat people!!! | @698474 Thanks for reaching out about this! Please send us a DM with some more details so we can look into this with you. We're here for ya! *BlakeT
"@115913 what’s up with @239217 ?? No bowl is making me express my #hangry #tmobiletuesday | @698537 @115913 I want to make sure you're able to enjoy your gifts, Vincente. Please DM us. *MikeRice"
"Yo @115911 why doesn’t your app work anymore?? | @698538 Tyler, can you give us more details in a DM? We want to guarantee you have the best experience with our app! *TerriL"
"@TMobileHelp  whos bright idea was it to put the panda express deal online only instead of an in-store coupon? The site is down,  can't order | @366166 We always want to make sure you get thanked.  DM me: https://t.co/tdwt367vMq *NevinBruce"
"So the Pier1 reward has issues online & @115911 informs that it can be use in store but doesn't add that option for the @239217 online issue. My family & I have been trying to order for 30 minutes | @698540 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *TarynS"
"@TMobileHelp hey, I think my bill is higher than it should be. Can you please check it for me? | @580928 Sure we can! Send a DM about it so we can get started. :) https://t.co/dPHUAru2pc *MikeVance"
@115911 what’s going on with my service. Two straight days like this! Why my phone been searching for single all day? | @698541 Oh snap! I want to make sure you're connected. Shoot us a DM with more info and we'll assist you ASAP. *ValerieP
@115913 @115911 @239217 I haven't been able to make an order this whole day and the promo ends tonight. I didn't even eat lunch today at work. I'm dying. Save me. Hook me up with free orange chicken for life please | @698543 @115913 You should be able to take part. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
Hey @115911 if you could stop throttling my speed on my phone that i pay $260 a month for that would be great | @698544 Let's take a look at what's going on with your data speeds Michael. DM us and we'll take a look into this together. *KananiB
@115913 @115911 @TMobileHelp Sitting here at Panda Express and getting “coupon does not exist” on multiple coupons 😩 | @698545 @115913 Click https://t.co/Mww69Rzn7a to send me a message so we can chat about this offer. *AshleyNelson
@115911 @239217 @115913 I've been trying to redeem my free bowl for over three hours. The Panda site is still not working and the promo ends tonight. This feels deliberate. Why can't we redeem in store? #pandagate #getthanked #feelingrobbed | @698546 @115913 I want you look into this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@TMobileHelp Panda Express isn’t loading to order online! Can I walk in? | @274596 Hey, Janet! This deal is online only, but let me see if I can help! Send me a DM :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 after taking long way home, I left my order with the large pile of unclaimed meals b/c the @239217 reward cannot be claimed | @698547 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Servers are down for Panda Express. I can’t even claim my free bowl from @115911 😰 | @698548 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"FYI @115911 - Panda Express online order website has been practically down ALL day😫😩 What gives⁉️ | @698549 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@115911 the @239217 that is literally just down the road from HQ isn't participating in #TMobileTuesdays c'mon man! #nofreebowl @115913 https://t.co/VyqdXKcoB5 | @692766 @115913 Let's chat about what is going on. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"I’m at 32 Gigabytes per month What More Do YOU WANT FROM ME ???!!   @115911 Ohhh My God !! https://t.co/6CRIErBHc7 | @698550 Hey hey! Our data threshold is actually at 50 GB, send us a DM and we'd be happy to clarify our data policy for you. *ChanneyT"
"@115911 @115913 After 1 hour trying, I give up. Panda Express site completely unprepared for T-mo Tuesdays, just like Dominos wasn’t. | @698551 @115913 I want to look into this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@TMobileHelp I spent 30 mins trying to claim the Panda Express deal, the site is broken, why couldn’t u guys offer a instore coupon | @159424 Hey there! Let's make sure we get you fed. :) Send me a DM and we'll check into this together. https://t.co/HuQi0EoCEV *JasonBurr"
@TMobileHelp how do you help me configure email services via Mozilla thunderbird please? | @698848 I would love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
u know 😁 😌 https://t.co/kRdCTmWlAZ | @698860 Sounds like something we should look into. What's going on? -JT
"Extremely disappointed with results @115911 & @125607 due to S5 tech issues late last night by phone. | @698921 What's happening, Lauri? DM us details so we can have a look! *ElleA"
@115913 @135517 @115911 Business account with multiple employees and I can’t finance anymore phones? Are we serious? How am I supposed to run a business if I can’t get my employees devices? I can do that easily with @ATT | @292080 @115913 We always want for you to have the tools you need for your business to run well. I see your DM and will meet you there so that we can get this resolved. Thanks so much for reaching out! https://t.co/93XwcSKFIy *RayButler
@115714 how on earth can I lower my bill? I’m a long time sprint customer and my bill is ridiculous! | @698932 Sounds like something we should look into. Please send us a DM and follow us so we can help. -JT
My iPhone x already shipped?? Took me 4 hours to preorder my phone with @115714 but if I get my phone before the 3rd all is forgiven omg! | @698933 We got u covered! We know u can't wait. For shipping & delivery info visit us at https://t.co/xJXdj2F9rR -VS
I need y'all to put one tower in Dawson @115714 | @629865 (2/2) Are you having any issues? Is there anything we can do for you? - WR
I need y'all to put one tower in Dawson @115714 | @629865 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@115913 Been a loyal customer for quite a few years. There's free stuff? Haven't experienced that yet unfortunately... | @698999 @115913 Download the T-Mobile Tuesdays app and get sweet free gifts every week: https://t.co/9kv7eznV7E *DanKing
"Just preorder my #IphoneX thanks #sprint for fast response to getting out! | @419422 Your Welcome, I hope you enjoy your new device.:-) -KJ"
"Hi @115911 I'm in #HollywoodFlorida & we have ""no service"". Are your networks down? I had borrow the ""red network"" to tweet #HurricaneIrma | @699084 I'm glad you're safe, Mario! Send us a DM and we can see what's going on further! 💘 *TarynS"
"@TMobileHelp I got charged for my iPhone x today does that mean it’s going to be shipped out already ? Or just preparing ? | @117987 Go ahead and DM me and I can look into that for you.

https://t.co/H4MZKbOYCn *IzzyMint"
"@115714, your service is garbage and I hate you. That's all. | @699094 That's not good! Can you please send me a Directing message elaborating more on your issue? -DS"
Hey @sprintcare DM 😡😡😡 | @699095 Hey! we sent you a DM. Did you receive it? -SJ
@115714 I was told I was going to get a $470 some dollar credit they said it was pending and I want to use it to get off contract can u help | @121555 It would be our pleasure. Would you mind explaining the situation? -SW
@TMobileHelp why is service so bad everywhere! A @115725 mifi spot saves me all the time https://t.co/3KWkFvnHNV | @699175 Oh no! Let's look into this ASAP! DM me! https://t.co/86MicZnF9C *WarrenCamp
"@115913 Tell me why after about 3 yrs of being a customer, every upgrade since joining is a #fail with @115911? Needing me get a CSR? | @439766 @115913 We want your order to go smoothly, Jason. DM us so we can help out: https://t.co/cuEwtd2epS *DanKing"
"@115911 
What has happened to this company? The reps don't seem to have any training, they can't answer questions or solve problems. | @699284 Hey Simpson, we want to make sure that we provide you with the best experience every time! DM us so we can help out! *RodnellaK"
"@115911 I wouldn't really call this ""high speed."" https://t.co/U2zMQZ9CA6 | @699286 I have a need for speed as well! Shoot us a DM so we can take a closer look at your data. See ya there!! *CedriaJ"
@115913 so do u no how do use the phone u sell the store employees don't | @166274 @115913 We're here for you and would be happy to answer your questions. DM us: https://t.co/cuEwtd2epS *DanKing
"@115714 barely works in Wichita and not at all anywhere else. | @699309 Hi there! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JD"
"👀 Let me check my e-mail https://t.co/b9E4U8QPJ4 | @218894 Hey Tee , you can also check https://t.co/RDgqxv7W9w to check the status of your order. -KJ"
@115911 why your service suck so much? Every call I've made in the past 5 months has dropped. Smh | @699386 Oh No! That's no good. We are here to help. Please DM us so we can assist you. *AndreS
@TMobileHelp plz help with my bill I was charged for a mistake on tmo side. | @265890 Oh no! I'll be glad to look into that for you. Can you please DM me? *GracieR
"What having @115911 service looks like.
""But let's make sure https://t.co/DmOiPW2ctx shows biased speeds!"" https://t.co/Ubtn8e5Z9Y | @210881 I need my data connection to be buffer free as well and want to help with yours. Shoot me a DM and I'll get right to work. *JPL"
And my sister l shattered her iPhone screen right before we were going to @115714 to upgrade 😒 | @304730 You can visit a nearby Sprint repair store to verify your options before upgrading using: https://t.co/X1DpDgk1EU (2/2) - JF
"And my sister l shattered her iPhone screen right before we were going to @115714 to upgrade 😒 | @304730 We know how bad something so unlucky feels. However, you may be in luck if you currently have our total equipment protection plan (1/2) - JF"
"@115714 FRAUDS | @699532 Hold the phone, sorry to jump in but what's causing you to feel this way? Please send me a DM. - LP"
"@sprintcare I keep getting spoofed calls from the 919-247-xxxx (the numbers vary).  I get them several times a day.  What are you willing to do to protect your customers from this?  I called 2 of them back and they are people who have no record of calling me, seem like nice ppl. | @185779 You can file a complaint with the FCC online visiting https://t.co/bB5heyJ6zL , -PC"
@116447 hey just so you know your representatives are stealing people’s money and when the people catch them they don’t return the money. You guys owe me 400 bucks. | @699533 We regret to hear about your dissatisfaction. Please DM us your number so we can assist. Team @116447
I’m beyond pissed off. @115714 https://t.co/T7mrhbwwt8 | @699532 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
How looooong does @115714 take 2 connect to the internet? Watch:  Blazing slow 4G 'speed' 😩😣 #youdontwantsprint https://t.co/4RnR9MUoAS | @699534 Hi there! We would like to help. Please send us a Direct Message to further assist you and resolve this as soon as possible. -Y.F.
"I asked @115714 to send me my final bill so I could fucking pay it... and they sent me to collections. What the ever loving fuck is wrong with this company? | @209328 Hey! We would like to review this concern. Please, allow us to do that by sending us a DM. - GS https://t.co/rMApsV8PQY"
"Hey, @115911, going to activate a new line with my #Pixel2 and wanted to know if I need to use a company store or if I can use a third party to take advantage of the #Pixel2 Promo (17PIXEL2HALF)? I bought the phone before Nov 3. @TMobileHelp | @615600 Hey there Eli! I can get you all the deets!Will you follow this link https://t.co/Zrm6IKeKxU and shoot me a DM? *VictoriaPollard"
@115911 @TMobileHelp nice to change my terms without my consent. And Denise was the most patronising support I've ever encountered 😡 | @372450 Let's message about this experience! Send me a DM. https://t.co/dPHUAru2pc *MikeVance
Something wrong with the app since I updated it... can’t even open it! Keep loading circle-ing like that all the time! Been like that for 2 month now! So I can’t #GetThanks every #Tuesday... @115913 @115911 @TMobileHelp! Please help!!! Thanks so very much!!! https://t.co/bJqZ63EnZt | @699545 @115913 Hey! I want you to be able to do all the things all the time. Let's check this out! Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
How many hoops will T-mobile make me jump through for an obviously broken mic on my 10 day old iPhone? Almost as many as the number of times they have switched customer service reps. Who needs to make phone calls anyways? #hopeidontneedtocall911 @115913 | @568685 @115913 We want you to be able to rely on your services. We'll be meeting you in DM shortly. *StephanieGarza
"@TMobileHelp FYI: T-Mobile app experiencing technical difficulties. | @141346 Howdy, Jamie! We appreciate you letting us know. The app is pretty awesome! Lets talk over in DM. https://t.co/F1LcvbHvWu *DevynGalligher"
"Hey @115913 data service hasnt worked all day in Manhattan, cust svc reported towers down and maintenance being done with an estimated return to service a month from now? Glad I'm only in town for a couple of days.... | @432973 @115913 I want the best possible service while you're in town, Steve. I'd love to dig into this for you; DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp any deals on the iphone x before i jump to sprint? | @245435 Hey there Eve! Send me a quick DM and let's see what we can dig up today! https://t.co/hzjqSun5Lf *TreBrewbaker
"I’d rather eat nails than deal with #tmobile @115911 Customer care. Never in my life have I been lied to more. Worst unethical service ever | @699547 What made you feel this way, Ryan? DM us, I'm sure we can work it out. *JoanO"
@TMobileHelp I was wondering how I can become eligible for an upgrade sooner? | @699549 Hello! Let’s see what options are available for an upgrade. Please send me a DM. https://t.co/fye0x17BKr *VanityPena
"I've been with @115911 for years, but it's time to look for a new carrier. | @699550 We don't want to see you go, Dori! What can we do to assist and keep you on the Magenta side? DM us so we can chat further. *KeithM"
Llegar a  Puerto Rico y @115714 no sirve! Worst cellphone connection everrr! | @118439 ¡Hola! Este no es el tipo de mensaje que queremos ver de nuestros leales clientes. Envíenos un mensaje privado con detalles por favor. - RU https://t.co/rMApsV8PQY
"Lol, someone between @115817 and @115911 lost an iPhone order and both are blaming the other. ""Please contact the shipper to start an investigation."" ""Please contact the shipping company."" 

The lesson: leave work and upgrade in person, apparently. | @264121 Nobody wins if you play the blame game. Shoot us a DM, so we can get this figured out and make sure you get your phone. *JPL"
"Free Panda Express was awesome @115911 Forge of Empires redeem failed though 😞 Guess I’ll eat my free Baskins Robbins to feel better about it | @699841 Let's make sure you get those diamonds, Steven! Send us a DM! We'll make sure you #GetThanked *RickK"
.@115911 and @115913 love talking about download speeds. This is reality #WhatCarrierShouldISwitchTo? https://t.co/y08rvUwQtE | @699842 @115913 Hey! Those aren't the speeds I want for you at all! Let's get this resolved. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
Davie Got ZERO Service For @115911 😡😡😡😡😡 | @699843 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
"@115911 cracked my screen 😭 can you help me figure out if I’m eligible for new phone from Jump? | @699844 Oh no! Cracked screens are no fun so I feel your pain, Briana. DM us here so we can discuss your options with you. *BlakeT"
@115911 I need a plan to call from a country THAT IS NOT US/Canada/Mexico to another country THAT IS NOT US/Canada/Mexico. I already have TMobile ONE and I am looking for the right feature to add. Thanks! | @178125 It is all about keeping your mobile connection strong while on the move. Come on over to DM and we can explore more options. *JeremyJ
"Geniaal, @TMobileHelp Thuis doet uit t niets een reboot terwijl ik een goed en interessant interview zit te kijken. Lekker bezig @TMobileHelp #FirstWorldProblems | @699845 We would love to assist however we are T-Mobile US, you may want to try @121678 *MikeVance"
"PSST Hey @115911 we are having a repeat of last week with @239217 where the promo code says not found. Any advise? | @530837 Hmm, have you ensured there's no spacing at the end? Let's make sure you #GetThanked. DM us so we can assist. *KeithM"
@TMobileHelp hey I’m trying to redeem my T-Mobile Tuesday code for basic outfitters but it’s not working. Help? | @351424 Hey friend! We wanna get you hooked up with the best deal. Send us a DM! Lets work this out. :) *DevynGalligher
"@TMobileHelp Been loving switch to T-Mobile...until I tried to use maps while in Tampa, FL. Bad. Very bad. Kept spinning. LTE was horrible. What gives? | @699846 Oh no Tom! Let's look into this ASAP! DM me! https://t.co/86MicZnF9C *WarrenCamp"
OMFG my service is being DUMB @115911 eat ass | @699847 Woah what's going on with your service? DM us here with some details so we can help out. *BlakeT
@115913 I left cause they lied now they wont even send me my last bill if they wouldnt of lied I wouldve stayed cause the service good | @602238 @115913 Hey! I want you to be able to get that final bill. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
I ordered my iPhone 10 today will my card be charged today or shipping day @TMobileHelp | @119569 That's super exciting! DM us and we'll get you all the info you need :) https://t.co/ajg0boXCWT *TanyaFalandysz
@TMobileHelp  hey tmobile help I just joined you guys over a month ago and I got the bogo note 8 deal . . I was wondering what was taking so long and checked to see I had been denied because my number was used . . but it wasn't im new with tmobile. | @699848 Oh My! This is not the experience we want you to have. Shoot me a dm so I can take a look. :)  https://t.co/Hch7N8hFAc *ConnieMixson
@sprintcare could sprint have been more under prepared for for a major iPhone launch?? | @699876 We don't want you to have problems. Were you able to make the order? -JT
"@115714 y’all got the worst service, just shut down y’all ain’t shit | @699878 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS"
"@115714 y’all got the worst service, just shut down y’all ain’t shit | @699878 This is definitely something I need to look into. -DS"
"@115714 how dare your staffer hang up on me after about an hour of incompetence? | @407324 Hey there, what's going on? DM us elaborating on the issue, I'm here! - AW"
"@115714 , I know you don’t have many towers in this desert, but how am I roaming when it’s turned off and I have bars?! 😑🤷‍♀️ | @699895 Hi Darling! Could you send us a DM giving us more details on what's happening? - CE"
.@sprintcare .@116447 need some assistance with my account! #JustSayin | @257445 Team @116447 will reach out to you shortly to address your account concerns.
Just found out @115725 doesn't pay early termination fees anymore 😞. Stuck with @115714 for another 9 months 🤙🏼 | @699896 We will hate to see you leaving the Sprint Family. What's going on? What's making you take that decision? We want to help. - AP
"Hey @115714, you're garbage!! Ntelos was 146335 times better!!!! | @699897 Wow, what's going on? At Sprint we work to provide the best experience to our customers. What’s making you feel this way about us? - AP"
@sprintcare I’m looking at leasing an Apple Watch Series 3 42mm. None of the stores in my area have any or have yet to receive them. Is there anothe route I can go for leasing? | @333497 Click the following link https://t.co/VcUHzpmQDp to order online. -PC
Customer service @115714 is crap! I highly DO NOT recommend them to anyone! You pay for what you get! | @699898 We hate to hear you feel that away about sprint. But how can we change your mind about our services?
"@689994 @TMobileHelp Yikes! SOLD OUT already? Can't enjoy #TMobileTuesdays #sad https://t.co/B6gyTcSrBN | @204199 Ah, shucks! Shoot me a DM, and we’ll look at this! https://t.co/jjKemKyHlV *AlexisGovea"
"@TMobileHelp hey, there is a huge dead spot at Kipling and Morrison in lakewood, CO. Its always been there and I'm sick of it. | @403047 We always want you to have the connection you need, Tony! DM us so we can look into this location! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911 so what’s the point of making offers ? Last week too. Even basic outfitters is “sold out” https://t.co/s6RDxBDJx9 | @700103 Let's take a look at this for you, Jess! I know there's nothing like a good #Thanking! DM us and we'll get started! *WhitneyJ"
"@115911 is the worst fu*king service i have ever had #justlikecingulartheyshoulddissapear | @700106 No service is no fun so I hear you, Sean. DM us here so we can look into your connection with you. We've got your back! *BlakeT"
"@TMobileHelp I tried to redeem my basic outfitters reward today but the site was not working and when I went back to try, it said the code was redeemed | @700107 That is such a great deal right? Shoot us a DM and we can look more into this! https://t.co/033FgbQAw8 *KyleVesely"
"@TMobileHelp Hello.. can you help with Pixel 2, 50% off | @700108 I just sent you a message. Please meet me back in DM so we can chat!  I've got your back!!! 👊🏼💪🏼 *Frank Maez"
"What is this crap? T-Mobile no longer supports veterans?@115913 @TMobileHelp @115911 this is what I was told on the phone by a supervisor. #tmobiledoesntcare | @312023 @115913 We truly appreciate our customers who service, David. I'd love to turn this around; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 It just took me 45 minutes to change my mailing address. Are you f*** kidding me? 45 minutes? What a #waste! #cancelled #badservice #NeverAgain | @700109 Hey! That's not the experience we want for you :( Next time, send us a DM here and we can assist you in getting that done quickly. *TerriL"
@115911 my phone was suppose to be unlocked weeks ago and it wasn’t and now it’s locked. I fucking hate your company | @700351 Oh gosh! I am so sorry to hear this and want to make sure you are assisted. Shoot us a DM here and we'll check this out. *ValerieP
"Check out my @115911 speed result! How slow can this go @115913? 👎 https://t.co/doaj99J9tT | @232344 @115913 I only want the best possible speeds for you, Danny. We're here for you; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 shit, four support reps, one phone hang up, and three days just to report a case of fraud. Good thing I’m not an actual customer. | @700352 Your experience truly matters and we always expect a smooth experience, Jon. DM us if there's anything we can do to assist. *KeithM"
"@115911 @TMobileHelp @115913 why were one of the lines on my account charged $500 for roaming data in Canada, when I have free unlimited roaming data in Canada????? | @394247 @115913 Let's get to the bottom of these charges. We're on this for you and we're ready to dive in; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 totally disappointed with the upgrade process, specially with how the phone returns are handled. My old device has delivered several days ago and I keep getting notifications to return it. No credit yet. | @700353 Don't mean to be a bother, Alex. It does take a few days to get processed through the warehouse. DM us, if you have any questions. *JPL"
"Hey @115911 @239217...neither of the coupon codes worked this week for #tmobiletuesday 😭😭 ""that coupon does not exist"" https://t.co/kfGTyFZMGJ | @700355 Hey Cassie! I definitely want you to #GetThanked and #GetFed. DM us here so we can help out. *BlakeT"
@TMobileHelp @115911 I didn't get a code from this. https://t.co/DwbuFKkV0f | @117902 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@TMobileHelp I just got off the phn with a Sprvsr wi/Pier 1. She did not undrstnd why Tmobile told me to cll thm. That being said, your ""gifts"" does not make up for the terrible service. I cannot wait to port my number on the 22nd. Thank you for providing subpar customer service! | @677618 Oh no! I'm sad to hear this! Let's keep chatting I'm here for you! *BialyQuinonez"
@TMobileHelp I have a question about my device protection | @427749 Shoot me a DM here https://t.co/QHDTFHxSPu and tell me what's up! I'll make sure you have all the deets! :) *KrystnYogi
"@TMobileHelp I need an explanation.  I've submitted my final bill, received calls saying you need more info but the phone number given to contact you doesn't get me to a real person. I'm running out of patience getting cut off by the phone tree. | @700356 Yikes! This is not what we want for our #MagentaFam! Shoot me a DM! https://t.co/jjKemKyHlV *AlexisGovea"
I updated my iPhone and now I have no service @sprintcare | @700425 Thanks for your chat today. We would like to check your coverage. Please send us a DM along with your cross street address and ZIP code. -DS
"@115911 you cancelled my phone for using too much data on your unlimited plan in August. 

1. It’s November
2. No warning?!
3. Just cancelled my two factor auth device
4. You don’t get to redefine unlimited https://t.co/MGgoCskpKh | @700595 Hey, let's look int othis together so we can ensure we're both on the same page & you're getting the service you need. DM us. *TerriL"
@115913 @TMobileHelp Tmobile sent a bill of $1000+ for using wifi calling feature their customer service rep instructed me to use. #TMobile customer service refuse to fix the billing. This is the thanks I get for using #TMobile for over 10 years. | @700596 @115913 I truly want to get to the bottom of this bill for you. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice
"@115911 is the WORST phone company. do NOT get your phone service with them. their employees are trash | @700597 That's not how we expect you to feel, Ciara. We pride ourselves on excellent customer care. DM us so we can turn things around. *KeithM"
"@115911  why is your service so freaking slow?  I switched from Verizon but your connection is to to slow | @261121 Having strong connection is important to me, Jose! Let's take a closer look to see what's happening. Send us a DM! *RickK"
@TMobileHelp pls explain. https://t.co/8X7eJcThKF | @149923 Hey Jordan! Nice to meet you. :) Those texts can me alarming. Toss me a DM and lets chat. https://t.co/F1LcvbHvWu *DevynGalligher
"@689994 @115911 add me to list, 2 pending 20 charges, 2 error codes, be great if you can make sure they get resolved #TMobileTuesdays #GetThanked | @700598 Hey Bill, that's not right! Send us a DM so we can take a look at what's going on with your order. *TerriL"
"@115911 I cannot get my free panda express bowl code to work with two of my lines. Both codes say ""That coupon does not exist"" when put in the panda express checkout | @700599 T-Force is here to save the day! Just sent you a DM :) *TanyaFalandysz"
Hey @TMobileHelp @115911 I hereby damned your souls. Switching back to @115725 tomorrow. #Tmobile the Piece of shit company. | @700600 Ouch! Those are some strong feelings! Send me a DM for assistance! https://t.co/zXrDYDCnIa *Bridget Wren
"@TMobileHelp Again same old process. If I buy something with full price and I am speaking about my number why does it have to go to line owner !? #Frustrating | @700601 Howdy, my friend! I don't like seeing you frustrated/ That's not the #MagentaWay! Toss me over a DM, lets chat. :... https://t.co/OAZBxhSeby"
"@115911 Very disappointed on how a loyal customer of over 14 years is being treated. Why can you not refund me more than 5 months of chargers that were your error in the first place? I have been charged for a year but am not able to be refunded? Please fix this ASAP. | @700602 We want you to have the best experience with us, Nicole. Let's take a closer look to see what happened. Send us a DM! *RickK"
@115913 that quite clearly says t mobile at the top where is says what carrier you have... why https://t.co/yu1ObUxVA3 | @700603 @115913 Let's get to the bottom of this! We're here for you and ready to dive in; please DM us. https://t.co/lH0SH5fy2m *MikeRice
"I WISH i ha my IPhone X that i ordered almost two weeks ago and paid extra for overnight shipping..... thanks @115714 😒😒 WHEN i get it I’ll be making a video.. (it’s going to include lots of makeup) | @700677 Hello there!  In order to know more information about your order, please refer to the following link https://t.co/RDgqxv7W9w . -DG"
"All this money paid for service to be constantly in and out @115714 #mostunreliable | @700678 Sounds like something we need to look into. How long has the issue been happening? Is it related to voice, text or data? Please DM us. - AP"
@115714 why do you have such shitty service | @700679 That's not the feedback we'd like to receive. What's making you feel this way about us? - AP
"@115714 update. social media posts got their attention. 3 people have reached out. I’ve told he story again. Let’s see if @115714 responds | @685526 Unfortunately we do not have your account information, so we cannot review the notes. If you would like us to, please send us a DM. -Daulton"
"@TMobileHelp @115911 binge on means streaming Apple Music doesn’t count, this is annoying. Full bars & can’t play one song all the way thru | @411974 We want you to stream all day and all night. Let's figure this out.  Send me a DM and we'll talk. https://t.co/bZG3n7w6ik *AdrianAlbright"
"@115913 John, id like to speak with you about an issue I am having with T-Mobile. I am being robbed with money and with a device. Seriously this is not cool at all. | @700921 @115913 I want to get this all sorted out for you, Benjamin. We're on this and ready to dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 why signal dies while travelling north on metro north NY as of Greystone station up to Tarrytown? | @700922 Having strong connection is important to me, Hernan. Let's take a closer look to see what's happening. Send us a DM! *RickK"
All of the CSRs support nor managers at @115911 do not hold up nor show ownership and honor their mistake mistake when it comes to customer | @700923 We're John's Social Media team and we'd love to take great care of you here. Click on my picture to DM us. https://t.co/lH0SH5x9qW *MikeRice
"@115911 is about to make me leave over $9.99 because they can’t seem to get their shit together and fix my bill for good! | @700925 What do you mean, Kristi? We're here to make sure your bill is perfect! DM us so we can take a look at this together. *TerriL"
Smh....wtf is going on with @115911 customer service!? @115913 seriously needs to do some something about this. #PissedTheHellOff | @700923 @115913 Let's get to the bottom of this; I only want the best possible experience for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"Thanks a lot for going outta your way to do nothing @115911 Hazel Park... #FU | @700926 This doesn't sound like the experience we expect you to have, James. Send us a DM & let us know what we can do to assist. *KeithM"
When the @239217 code won’t work for @115911 smh | @700927 Let's take a closer look to make sure you #GetThanked Jess! Send us a DM! *RickK
LOL https://t.co/d6t0K4ySle | @469556 Send me a DM at: https://t.co/rYd2PDuSPi *RobFahl
LOL https://t.co/d6t0K4ySle | @469556 Oh no I'm so sorry to hear about that Rebecca! Send me a DM to take a closer look at your account! *RobFahl
"@115911 do you guys do trade-in's for your LTE hotspot devices? | @423565 Why don't you send us a DM so we can take a look at what options you have together, Sachin :) *TerriL"
"@117543 How’s service in 14204? Mom’s new iPad doesnt get reliable service indoors still... Band 12  capable 😭 | @700928 @117543 I would expect great coverage there for you and your mom, Connor. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 why can’t I buy an iPhone X in full from T-Mobile and have the phone unlocked? I have a T-Mobile account... | @700929 @115913 Let's dive in and explore all our options, Greg. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115913 I’ve been having CONSTANT issues with Digits John with no resolution can you help fix these problems Mr. CEO? | @363301 @115913 I truly want a full resolution for you and we're ready to dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
Smh this don’t make no sense @sprintcare | @701128 That doesn't sound fun. Please DM us the details. We will be happy to help. - AP
@115714 network has been really slow over the past week in Seattle. Is it systematic? | @119521 Let's check on that service for you. What's your ZIP code and nearest cross street? Please DM us with the information. - AP
"@917 @115714 I’m getting pissed at how all my snaps I️ try to post always fail to upload. I have to constantly retry to finally get them uploaded. One of y’all is the problem and I️ need answers 😤😤😤

Btw y’all my Snapchat is @701129 follow meeee 🤙🏼😁 | @701129 Hello. We would like to review the reason of the inconveniences with the service. Please, DM us to review this. - GS https://t.co/rMApsV8PQY"
@115714 get better service challenge | @605941 Hey! Are you having issues with the service? How long has the issue been happening? Please DM us so we can further assist. - AP
@115714 needs to step up their service in Lubbock. Trac phones get more service than I do here | @701130 Sorry to hear you feel this way. Please send us a DM and we'll help you. We'll be waiting for your response. - MP https://t.co/rMApsV8PQY
@115714 literally sucks and I’m so disappointed in my parents for convincing me to leave AT&T | @701131 That doesn't sound fun. Are you having issues with the service? What's making you feel this way? - AP
12 years with @115714 and they mess up and I get crapped on AGAIN just about done with them | @701132 This is not what we like to hear. Please send us a DM and we'll assist you. We'll be waiting for your message. - MP https://t.co/rMApsV8PQY
@115714 sucks ! I can be otp with someone and can't go on the internet & I don't get texts until I'm off the phone 😒 | @701133 You can use Simultaneous Voice & Data while connected 2 Wi-Fi and Sprint network at the same time. Visit https://t.co/Q90IFcIiYv . - AP
@115714 sucks ! I can be otp with someone and can't go on the internet & I don't get texts until I'm off the phone 😒 | @701133 VoLTE is on Sprint’s roadmap but we have not announced a timeframe. You can use Calling PLUS available on some devices. Please DM us. - AP
how do you have people working at your stores and haven't heard of UICC unlock? @115714 | @701134 Hi! Are you having trouble with your device? Please send us a DM for us to provide you with further assistance. -R.S. https://t.co/rMApsV8PQY
"wtf, hey @115714 cant i just buy an older phone for $100-200 again? why do i need to lease or pay monthly for a brand new $600 phone i dont want. https://t.co/0NSoATWZQx | @234627 Hey there! In Sprint Postpaid we only have Flex but, in Prepaid we may have more options closer to what you're mentioning. - MP"
@115714 Y'all really have the worst signal and i'm tired it. If someone tried to kill me and I had to call someone to save me omg forget it i'm already dead in a ditch 🙄 | @701139 That's not the type of comment we'd like to read. How long has the issue been happening? Please DM us so we can help. - AP
I wonder if I can get the iPhone X since I’m on iPhone forever helllllllur @115714  I need answers | @282114 You need answers? Then you've come to the right place. Send us a DM lets answer this and any other questions your may have. -CW
"@115714 just got the iPhone 8 Plus from your King of Prussia store. @115858 expert, Dan, was SUPERB. Everyone there had phenomenal customer service!!! I’ve been with Sprint for 20 years now, this is why. | @701142 Hello Word, you are my sunshine today, thank you so much for choosing Sprint as your carrier! -MB"
"My touch screen is screwed beyond belief @TMobileHelp! 9 installments left, whats a boy to do? | @701158 Oh no! Send me a DM, and we'll check out your options! https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp can I be helped | @175602 I've got your back, Kevin! Meet my in the DMs! https://t.co/WvduHDPGwV *MichaelHarvill"
"@239217 @TMobileHelp my promo code isn’t working😩 https://t.co/8Z8MyOyRFk | @701159 No worries, we'll get this figured out -- gotta get thanked! DM and I'll get to work! https://t.co/ajg0boXCWT *TanyaFalandysz"
"So far, strange @115911 activation message (which I missed), the tap tap install worked from old phone, watch paired, downloading apps, effortless. No idea how to activate and transfer number yet. And FaceID frikking rocks! | @701160 We're here to lend a hand to ensure that your activation goes smoothly. Shoot us a DM, and we can assist. *JPL"
i really wanna switch to @ATT i’m tired of @115911 & their antics https://t.co/taNCjVsVnc | @484160 Allow us to discuss what's been happening and get back on the right track. Send us a DM and let us know more about your experience. *KeithM
"@115911 My bill is too high & due a week earlier. Explain fam. | @701161 We got you, Evan! Send us a DM so we can see what's going on and get this sorted out :) *TerriL"
@TMobileHelp If I block a # they can still leave a message. When I call that # it doesn't exist. How did they call me.  Why cant I block this # from leaving msgs? | @532366 Unwanted calls are no good! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"@115911 I can't get the free panda express bowl code to work! When I try to enter it, it says ""That coupon does not exist"". Please help! | @252147 Don't worry Elliot, we're here for you! Send us a DM and we can take a look at how we can make sure you #GetThanked. *TerriL"
"@115911 @115913 No reception at the #Atlanta @11189 Medical Center! @ATT & @115725 do though 😱 Connectivity is important for taking care of patients. | @285512 @115913 I want to make sure you have the best possible service there, Erik. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
S/o to T-Mobile for promising me that my iPhone X would be delivered today but it’s still on back order til December 👎🏻👎🏻👎🏻👎🏻👎🏻 @TMobileHelp | @701162 Sorry to hear the phone is still on backorder! The iPhone X has been so popular recently! Send me a DM: https://t.co/rYd2PDuSPi *RobFahl
@115913 how many calls does it take to solve a rebate problem?  6? 7? btw your Philippines call centers need a refresher on how to NOT to drop customers on the phone. | @701163 @115913 I absolutely want to get this rebate all sorted out for you. Please DM us; we're on it! https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp Hey Im having trouble with my tmobile tuesdays offer can u help? | @701164 Yikes, Moe! Let's make sure you #GetThanked today! Send me a DM, I'm here to help! https://t.co/6NxKsl5RJm Thx!! *JoshHenegar"
"@115913 my service sucks... when people call me my phone always breaking up.. I got to sit in a certain spot in my room just for it not to break up.. how can you resolve this problem? | @679455 @115913 Your service is everything to me, especially at home. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Save me from Verizon, any tips on joining you? | @700587 Love to help you get out of the red! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough"
I’m def thinking about leaving and probably will leave @115911 because of #CustomerService and the lack of ownership with them @115913 | @700923 @115913 My offer to assist you here is a sincere one and I hope that you'll reach out so we can help. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp The week's gone by and I never got my Panda Express bowl coupon from last week to work. | @701166 We'd love to make sure you #GetThanked! Please DM us here: https://t.co/gAmFrAsnx1  💪😎🌟 *PatrickUllmann
is it even possible to walk into a store and upgrade to a iphone x right now? or they all on back order? @TMobileHelp @AppleSupport | @425507 Great question! Send us a DM and I'd love to go over this! *TylerBrown
"@115911 no more #Pixel2 rebate??!! What about those who've had their phone backordered since Oct 5th?...phone not scheduled to arrive until Nov 27th...is this true? | @435613 Hey Sheldon! Since you ordered within the promotional window, you should be good! DM us here so we can discuss your eligibility. *BlakeT"
"And this is why, as much as I loved the customer service, I am leaving @115911 for @115725 LTE but unable to deliver a pic? https://t.co/f2GT2zGoqy | @701440 Hey Chad, send us a DM so we can refresh your connection and make sure your pics go through to your friend! *TerriL"
"@115817 @UPSHelp Lost my $1000 iphone that I ordered through @115911 I don't know who is more at fault - UPS for employing people who cannot read a computer screen; or Tmobile, for their inability to employ people who know how to use a keyboard to properly type in addresses | @701441 We want to make sure that we do all we can to get your device into your hands, Shauna! 🙏 Send us a Dm so we can assist further. *TarynS"
My phone been acting a fool. @115858 @115911 https://t.co/ZLDdvSFLK1 | @701442 What's going on? Shoot us a DM here and we'll check this out for you ASAP. *ValerieP
@TMobileHelp I am have a issue with your international roaming https://t.co/ekpFqTjRWn | @254807 We're here to help! DM me and I'll get this figured out in no time :) https://t.co/ajg0boXCWT *TanyaFalandysz
"@115911 just so y'all know there at T-Mobile y'all added 2 lines to our account without notifying anyone | @701443 That's definitely not our style, but let's make sure we get this straightened out. Shoot us a DM, so we can assist with this. *JPL"
"@TMobileHelp hey I have a question about a weird text I just got about my bill can someone assist? | @385818 Got some billing questions? I can help, shoot me a DM!! https://t.co/KQh917xfZf *SurDuaneMcGurn"
".@116447 .@sprintcare I need help with an account issue, please help! | @183424 We are here to help. Please send us a DM and Team @116447 will reach out to assist."
I've had more problems out of @115714 this week then ever. I will switch. Why can I receive texts but not send them. And call out but not receive calls. | @701477 Hello! We’re sorry to know that you’re having this issue. We'll be happy to help you. Have you reset your network settings? -CD
@116447 Yo when can I get that free @115940 https://t.co/O3KP5CLmhJ | @701478 Please stay tuned to https://t.co/jynCKmEl7R for all future news regarding all our new promotions. Team @116447 https://t.co/0ptQHAHNK0
@115714 this is what you’ll see a lot of if you sign up for the worst phone service out there https://t.co/Rub2SlN3vE | @217320 We would like to review this case. Please let us know your nearest cross street and ZIP code. DM us with the information. - AP
Smh I will be switching phone companies because @115714 is entirely too high and won't help me pay the high bill when I want to pay it smh | @701480 Good evening. We really hate to see you leave and really want to help. Send us a DM so we can assist you further. Thank you
"So my LG G6 no longer vibrates.just randomly stopped working today.  Hopefully @115911 replaces or better yet let's me just upgrade. | @701665 Let's take a closer look at your options, Mike! Send us a DM! We got you! :) *RickK"
"Dear @115911 please make your #Digits app less annoying!Im having to re authenticate pretty much every day | @701666 Hey Danny, we're happy to see what we can do for you so you can have a flawless DIGITS experience. DM us! *TerriL"
T-Mobile is absolutely ridiculous and their in store and customer care customer service is a joke @115913 | @701667 @115913 We always want to take great care of you and I'd love to turn this all around. Please DM us. https://t.co/lH0SH5x9qW *MikeRice
@115911 I can't claim my $20 In diamonds for @95407. I followed the steps but still nothing. #TMobileTuesdays | @701668 That's really strange. Let's take a closer look to make sure you get those Diamonds! Send us a DM! *RickK
"On top of it all @115913 I’m offered for my efforts a account credit. I just want to return my phone for vision purposes since the 8 plus has better resolution. No consistency causes bad customer service and leads your customers to false information https://t.co/GdRLNzHUBu | @701669 @115913 I truly want to explore every possible resolution and take great care of you, Adam. We'll meet you in DM. *MikeRice"
"slide me a discounted iphone X or i’m switching back to sprint @115911 | @701671 We have awesome promos! Send us a DM, so we can take a look at all your options. *TarynS"
@TMobileHelp what’s the return policy on phones that are being shipped | @365431 Great question! DM and I'll make sure that you have all the details you need! https://t.co/ajg0boXCWT *TanyaFalandysz
"@TMobileHelp Hi! My plan has free international data, so why did I get a text this text? https://t.co/ppc8l4Nk5G | @701672 No worries, we'll get this figured out! DM me and I'll get to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
@TMobileHelp When can we expect Black Friday ad release? | @701673 Ooo! We'll list everything on our https://t.co/9cBIeO8j44 site but you can always check back here too! #staytuned *KrystnYogi
"@115913 An hour and 20 so far, bounced around to 4 diff. Departments and no one seems to be able to help me. Thought you guys were supposed to be the best??? | @701674 @115913 I truly want to get this all sorted out for you, Cat. We're on this; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 hey why can't I pay my phone bill on the TMobile app right now? I haven't been able to pay since Monday even though I've tried many times. | @701678 That's really strange, Kaitlyn. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"fuck this iPhone and @115911 | @701679 What's going on, Ash? We're here to help. Send us a DM and let us know and we'll do all we can to turn your experience around. *KeithM"
"Do i have to cancel my free tidal trial if i quit you, @115714 ? | @701749 Hey once the account is cancel tidal will also be canceled. Why do u want to cancel? Lets me no all the details. Resolution Supervisor. --KR https://t.co/rMApsV8PQY"
I did not expect to be so disappointed with @115714 service 😣 | @701884 Sounds like something we need to look into. What's making you feel this way about us? - AP
@116447 After 20 yrs with Sprint I am sad to say that I will have to leave. My due date keeps  being changed so late fees are being applied. I can't do this any more. | @701885 Allow Team @116447 to look into the matter. Please follow and DM for assistance.
@sprintcare your service has been horrible for the last few days! I’ve been a loyal customer I think since that doesn’t seem to matter I need anew provider | @701886 That's not good. Allow us to take a look into this. Please follow us at @sprintcare and send us a DM so we can further assist you. -DG
"@115714 4 hours and 12 agents later- still no upgrade. Couldn't be more discombobulating or frustrating. | @701887 This is concerning to us! We'd like to take a look into this for you, please send us a Private Message, to further assist. -AG https://t.co/rMApsV8PQY"
"Every time I go to a @115911 store, I'm given a different estimate on what it'd cost to get a new phone | @701901 Hey Corey, let's clear that up for you right now. Send us a DM with what phone you're interested in and we'll let you know the cost. *TerriL"
"Closing my @115911 account tomorrow. Just found out they are responsible for my scam calls. 
Buh Bye @115911 | @532366 John, I am still in the message thread to help! Send me a message so we can take a look together! https://t.co/zDWnfngdI9 *LauraBeasley"
"@117543 interesting issue, my T-Mobile iPhone 7 is roaming onto Verizon but the network or calling is not working. Oval Pennsylvania https://t.co/YiuP95gylm | @140117 @117543 Let's get to the bottom of this for you, D. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911

Was just chatting with t-force on FB messenger and the chat rep hasn’t responded in 45 minutes. Help please | @701902 Oh my! Can you please send us a DM? We do want to look into this and make sure you're taken care of. *TerriL"
"@TMobileHelp hello, I was told I would only get debited until my iphone x would ship, tho I have been debited yesterday and still no updates on the shipping? | @143734 Thanks for reaching out to us! Shoot me a DM so that I can jump right in.   https://t.co/VPw2v7TEeD *HiginioAguirre"
"@TMobileHelp  ok, ready to activate a new iPhone X from old iPhone 7, please advise what to do, thanks 😀 | @701160 Perfect! Next step is sending us a DM! Just follow this link: https://t.co/GefRnVHVqu, and hit the Magenta DM button :) *AlexKimbrell"
@TMobileHelp other line on the account is not receiving the pin to register tmobile Tuesdays. Other number in my account doesn't have any issues | @417293 Thanks for reaching out as we want you to #GetThanked! Please follow this link:https://t.co/rAosiBSeqZ to DM me! *PaulPerkins
Why did i just get a bill from @115911 ? I DONT HAVE TMOBILE | @701905 Please DM us so we can look into this immediately! *TerriL
@115913 i have had the absolute worst experience with switching over to T-mobile. The sales associate and manager clearly made promises they could not keep. i would have never switched! Now I’m stuck with a balance on a phone i never wanted! | @701906 @115913 I truly want only the best for you and I want to get this all sorted out. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@115913 i have had the absolute worst experience with switching over to T-mobile. The sales associate and manager clearly made promises they could not keep. i would have never switched! Now I’m stuck with a balance on a phone i never wanted! | @701906 @115913 We're John's Executive Social Media team and we're here to dive in for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115911 really has me BENT w this unnecessarily high ass phone bill 😤 | @701907 If you're looking for a way to lower your monthly bill, we got you! DM us so we can work together :) *TerriL"
"I really have a love hate relationship with @115911 😒 | @701910 Aw, babes. We want it to be a only a love relationship. What's going on? Let us know through DM so we can restore the love. 😘 *TarynS"
"I FUCKING HATE @115911 Im paying for no service, constantly dropped calls and more. Leaving as soon as I can!!! I'm beyond a pissed customer! | @701911 Tori, we want to change your mind! Let's keep this relationship going strong - DM us and we can chat. *TerriL"
2nd week that there's issues with @115911 Tuesday deal @239217. Atleast in Greenville  SC the Employees were super unhelpful and rude had to hold up service to even get a number to call and never got it. #frustrated | @701912 Hey! We are here for you and we want to guarantee you a positive experience. Please DM us! *TerriL
"Yeah @115911 really dropped the ball on this phone. It's sad. They seriously need to do something for the ones of us who have this. https://t.co/RyzSwfs1NM | @364798 Hey Dustin, we're happy to chat with you to find you a resolution! Send us a DM - we have your back :) *TerriL"
Um @115714 explain https://t.co/CUmPndDAJG | @702125 That's the estimated time to receive the order. - IR
@115911 #HR4HR #speedtest https://t.co/1XoNtoWj7e | @126056 Hey Konstantin! :) Send me a DM if I can help at all. *ZoeyH
My Speed test Result - Download 56.71 Mbps - Upload 23.11 Mbps - Ping 51 Ms. What's yours? #SpeedSmart @115911 https://t.co/CiOjl4A2GH | @126056 That speed looks great!!!! :) *ZoeyH
"Dear @115714,
You really suck for going above and beyond to screw me into nearly a 200.00 bill, because you don’t want to go by the contract | @702235 Hey. Your tweet has me worried. Send me a DM ASAP with details for assistance. - DW"
@115858 @115911 #wtf is going on!? After  last update my phone always has #nosimcard and doesn’t send All messages! Come on! This is ridic | @623311 Hi there. Making sure your phone is working after an update is super important! Please DM us so we can take a look. *KimberlyG
Some of my texts haven’t been going thru. Haven’t been able to make calls out. Constantly says SIM card is not installed. And much slower https://t.co/HnpOqdmwFN | @623311 I've got your DM and will reply in just a moment! I look forward to working with you! https://t.co/GfMqTm3Joc *LizRackliff
@TMobileHelp Is there a reason why I can’t receive messages from short code numbers ? | @662419 Hi there! That sounds like a frustrating situation. Can you please shoot us a DM so that we can get this resolved? *KelseyW
"After paying over $200 in insurance that was sold to me as a ""cover-all,"" they want a $175 deductible? Goodbye @115911 👋 Going to @115725 | @702535 We want to look into this situation Brad. Tell us more about this by sending it to us in DM. *KaeW"
Why am I w/@115990? @sprintcare do i still get corporate discount off the $100 2 lines? Bye #vzw https://t.co/1xJIitECbF | @702550 We would love to have you join us!  Call our telesales department at 800-777-4681 to get started!  Welcome to Sprint!
@115714 has the worst service i have ever experienced 😡 | @702551 I am so sorry you had this experience is there anything I can do to turn this around? -FR
"@115714 why is my cell always on 3G 🙄 it can’t even load a song, Didn’t know 3G existed still. Thank god for WIFI or else I’d be screwed 👋🏾 | @702552 Please send us a DM so we can review this further. -ES"
"@115714 I hear people are getting shipping notifications for #iPhoneX. Where’s mine? | @702553 Please send us a Direct Message, so that we can further assist you. -GS"
@TMobileHelp confused why I’m being charged $279 for iPhone X on JumpOD with excellent credit and while some are not. Please advise | @702637 Great question! Shoot me a DM lets chat ! :) *TaylorMichaels
@115714  10+ years customer and Still can Never  find service even outside. #sprintsucks yes or no? #lastyearwithyall #deccantcomefastenough | @702647 This is concerning. Send us a DM so we can further assist. -CB
"All within 5mins!🙌🙌 
I somehow wasnt able to do the review so heres a positive shout out to you #Sprint!🙌
#ThankYou | @702648 We look forward to provide you with more great experiences going forward. Thank you for choosing Sprint. -JT"
"@115714 is the worst service in the world .!!! #DoNotGo go to other #PhoneServices #Sprint 💩 worst #CostomerService ever .!!! | @702652 Wow, what's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. - MJ"
"@115911 aw man I need your help again you guys. | @702691 That's what we're here for, Jabour! What's up? Let us know through DM, and we can get started. *TarynS"
@TMobileHelp code says does not exist for Panda Express offer | @702697 Let's get you Grubbin! I just DM'd you :) https://t.co/c8WLj2ujg3 *JustinPhillips
lol shout out to @TMobileHelp for telling me to dm them for help then tells me that i should just call stores. very helpful? 🤷🏻‍♂️ | @425507 Yikes! I'm so sorry about that! I am definitely here to help if you need anything! Shoot me a DM if I can help! *ChrisTarbox
@TMobileHelp DM sent! | @251727 Hey I'll meet you in your DM https://t.co/BMDMqsRi3P *DebKlajbor
"Hey @TMobileHelp @115911 , something isn't right here. https://t.co/bJIPbeU4JG | @164595 Yikes! I'm a numbers guy, and I'd like to make sure things are adding up! DM me! https://t.co/c8WLj2ujg3 *JustinPhillips"
"@115913  I dont know how can you be so happy when your company lies to people just to get their business | @702726 @115913 We always want to be upfront and honest with you, Juan. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 Is there a reason I can't login to my account?  I've tried multiple browsers, It keeps going back to the sign in screen | @702727 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
@115911 I like on how T-Mobile Tuesday 2 weeks in a row can't redeem panda express coupons because they don't exist via online or in-store so what's the point of giving millions America for something that doesn't work? https://t.co/IfHzGljbWy | @702728 That is not the experience we want to provide. We want to make sure you can #GetThanked. Please send us a DM. *JPL
@sprintcare how the fuck do you get ahold of a person? | @423045 You can call our Customer care at 888-211-4727  Assistance with E-chat: https://t.co/ge8eH3OdOw  or we can also help you here.
"@115911 how about getting some coverage in Carroll County Ga. Just about the whole county is dead... | @702732 We're always improving to make sure speeds are the best it can be, Clayton! Feel free to send us a DM and we can check it out! *TarynS"
"every single solitary tower yall have in stockbridge must be down huh, @115911??? | @532601 Hi there! Making sure that you stay connected is super important. Please DM us so we can assist. *KimberlyG"
Anyone else been trying to preorder the iPhone X for days and still can’t get through? @115911 https://t.co/gjZgNXsIke | @702785 Oh No! That's no good. We are here to help out. Please DM us so we can assist you. *AndreS
".@115911 - totally unimpressed with your account managment  ineffiencies. Changing a bill into my name shouldn’t be this hard! | @702786 Hey Elisabeth, shoot us a DM with the details on this situation. We want to help! *KittyG"
"I can't honestly say I've never had a bad encounter with any @115911 representative EVER. CS, @TMobileHelp or in-store reps #thebest | @256067 Aw! Thanks for the awesome feedback! We are always here for our awesome customers! https://t.co/s9b5I4qxPp *JamiePitcher"
This new town we moved into has no service on my phone. These next months are going to be long. @115714 you got to step it up. | @702798 Hey! Your comment called our attention. We'd like to take a look. Please DM us for further assist you. - WE
"@115714 you guys have done it again. If I have another mishap from you people I'm switching service. Can you people get it together I need a phone | @560939 Good afternoon, I will be happy to help if you would be so kind as to DM so that I can assist? -MB"
"@115911 how does a company not know about products they offer. How about #getoutofmagentia. Customers service was so rude trying to upgrade | @702861 Whoa Kyle, what's going on? Send us a DM with the details, we want to turn this around! *KittyG"
"@TMobileHelp I was in northern Minnesota this weekend, automatically switched to this network. What the heck is that? https://t.co/59HS7v59h7 | @702862 Yikes! We can't have this going on, Bill! Send us a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"Hey @115714 your service sucks. Lol, is this 4GLTE? @115725 what's up? You won't under perform like this on the reg, right? https://t.co/QR24uetvih | @702873 Can you DM us if you need personal assistance on your service? -MB"
@115911 Let’s talk about the rep on a product launch day. That hangs up on you after holding for an hour. Let’s see if you actually care. | @702861 Oh no Kyle! We want to make sure we get you handled. DM us so we can help out! *RodnellaK
@AppleSupport @sprintcare Since installing iOS 11 my iPhone 6 barely operates.  Never more than one signal bar.  Are you working on a plan? | @330862 Let us help you out. Please send us a DM so we can further assist you. -R.S. https://t.co/rMApsV8PQY
"Gracias @246638 por la gorra pero nadie me quiere regalar una camisa :( https://t.co/MO9Vf90kPG | @193375 Hola @193375, esa es una gran gorra. Yo también quiero una camisa. Esperemos que salga más equipo.  :-) *AbrohamVela"
"Well over 10 years with @115714 and this is how we are treated? Like we are idiots? No apologies, just another employee saying ""your in good hands"" and leaving us with the idiot. Couldn't even talk to a manager. Customer service is a JOKE | @703057 Oh no! We would hate to lose you as a customer. Please, send us a DM so we can look into this for you. -MD https://t.co/rMApsV8PQY"
"@115714 FIX MY PHONE!!!!!! NOW!! | @703058 Hi there! What happen? send us a DM giving us more detail on the issue, we'll be waiting for you. - CE"
"My screen is cracked i can’t even check twitter properly:/ yo @115714 hook me up with iPhone X 🙏🏽@115858 | @703059 Wow, that’s terrible. Let’s review your options. Please DM us with more details about the issue. - AP"
"@116447 Mr. Claure, can you explain how come people that had shipping dates for December (iphone x) their phones are being shipped but Sprint cant do the same? I feel that Sprint is lacking in that dpt. | @471252 Hello! If you need further assistance please send us a DM and Team @116447 will assist you."
".@sprintcare spent 30 minutes on the phone and ended up without a solution to my question about upgrade fees -- close to 20 year customer with no answer to question other than ""try again"" @115714 | @703060 We surely have the answers to your concerns. Please, DM us and we will assist you. - GS https://t.co/rMApsV8PQY"
"Also, my friend got an email about a discount iPhone X offer. How do I️ receive this offer? @115714 | @703061 About the amazing new iPhone X, we have great deals. We would like to take a look at your options. Please DM us. - AP"
"Also, my friend got an email about a discount iPhone X offer. How do I️ receive this offer? @115714 | @703061 Simultaneous voice and text is available when connected to Wi-Fi and Sprint network at the same time. 1/2 - AP"
@115714 @sprintcare crazy I am leasing phone N never rcvd a notice that my warranty end .it end the dam phone die! cust over 5yr. suck | @235553 We would like to take a look at your options. Please send us a Direct Message so we can further assist. - AP
@116447 @115714 @95577 #ripping speeds https://t.co/mvlYLagcmj | @703064 Happy to see that speed! Team @116447 https://t.co/glCKqWraMT
Team @116447 need your help.  Sprint Union City and @sprintcare are not able to credit back the $35 restocking fee due to store error | @12269 We apologize for any inconvenience. Team @116447 will reach out shortly. Thank you.
"per usual, 3 bars of LTE and nothing will load @115714 🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼 | @703066 Hi! let us help you out! Please send us a DM so we can provide you with further assistance about this issue. -R.S. https://t.co/rMApsV8PQY"
"@115714 @116447 Unknowingly to me, when my SGS5 lease ended, it was converted into a rental agreement? I was charged $160 over 8 months. My buyout price was $4... 

This is dishonest.

I guess I'll wait 8 more months before I lease my next phone. | @703067 Please follow and DM if there is a concern we may help you with. -Team @116447"
"I'm making the final decision of which phone to upgrade to with @115911 The only question is which one? | @703209 Let's take a look and find the best option, Andrew! Send us a DM! We got you! :) *RickK"
"Literally have been signed up with @115911 for 12 days and I’m ready to cancel all my lines! | @701906 We'll meet you back in DM here, Krystal. Thanks! :) https://t.co/62aD1VBovp *TJJones"
@115911  @239217 Second week in a row my son’s code is not working! Website says “That code does not exist” | @703212 We want you to enjoy your thanking! I'm seeing your DM and will meet you back there! 👍 *MikePerez
"@115911 and @TMobileHelp gotta say I was impressed with how your people stepped to fix @117735 screw up, and your rep didn't say F you! | @240372 We are here for you 24/7 Beth :) Glad we were able to help! https://t.co/W3cyuk6dh9 *DebiChavarria"
@115911 my phone keep freezing and I ain’t have it a week yet 😑 | @504931 Let's do some troubleshooting to see what's happening. Send us a DM! *RickK
"@TMobileHelp second time the panda express bowl is not working. Last week and now this week can you please troubleshoot this. Thanks | @703213 Hey let's see what's going on, can you send me a DM and let's get you that Orange Chicken https://t.co/KQh917xfZf *SurDuaneMcGurn"
@TMobileHelp hello would i be able to convert my one plan to a one business plan with my business? | @703214 Great question!  Lets go take a look.  Hit me up: https://t.co/fFwcGHx0L1 *TaylorMoon
"@TMobileHelp I️ thought ‘unlimited’ meant no restrictions on my service, what’s happening? I️m confused https://t.co/5BJnK69ed6 | @703215 Hi Frank! I want you to enjoy your data to the max! Send us a DM and we’ll be happy to help. https://t.co/1Qq0aTgeAL *HeidiEsperanza"
"Shoutout to those @115911 employees though | @703216 WOOO! Thanks for that shoutout, Juan! :) Give us a DM if you ever need us! 👏 https://t.co/dPHUAru2pc *MikeVance"
@115911 sucks with resolving issues that they’ve created. | @703217 We can prove you wrong and get this resolved ASAP. What's going on? Let us know through DM so we can get started. *TarynS
"I do not know how but I have used over 50Gigs of data for the last 10 months, how @115911 ? https://t.co/PfBBJbb7S2 | @237261 Do you stream a lot of videos, Arthur? We'd be happy to take a look at get you some answers if you can send us a DM! *TerriL"
"@115911 I downloaded Forge of Empires so I could get the $20 of diamonds from #TMobileTuesdays  and now I'm obsessed w the game but haven't received the diamonds 😳 #help | @703218 Let's take a closer look to see what happened, Karen. Send us a DM! We'll get you those diamonds! *RickK"
"Hey @115911 @TMobileHelp Why is George spamming me?? https://t.co/bWnpoUcUlH | @703219 woah that is a lot of messages George, let's get you sorted! DM me!  https://t.co/ezZMoc7QXB *GraceFranco"
"@115913 @115911 @TMobileHelp looking to get 1 line just for me anyway I can get a good deal reply / follow @169841 #djalexreyes | @169841 @115913 We'd love to welcome you to the Magenta Side, Alex. Checkout all the deals we have going on right now, here https://t.co/aIZPWLwowe *DanKing"
"@115913 someone has been a customer with T-mobile for over 8 years, then they lost their Job, TMOBILE cancel their service | @565719 @115913 8 years is amazing, David. Please send a DM our way so we can check out potential arrangement options: https://t.co/cuEwtd2epS *DanKing"
@sprintcare I can’t connect to my home WiFi but everyone else can. I toggled my Wi-Fi button and have also reset network settings. | @483475 This is concerning to us! We'd like to take a look into this for you. Please send us a Private Message to further assist you. -AG https://t.co/rMApsV8PQY
Went to @115714 store today to port two numbers over from another carrier . 2.5 hours later and a call to @sprintcare and still got nowhere. Told system issue and couldn’t find my new h/w tied to my account. Supposed to go back tomorrow. #BadFirstImpression | @703445 We do suggest that you revisit the store as informed to have this issue settled. 2/2 -TN
Went to @115714 store today to port two numbers over from another carrier . 2.5 hours later and a call to @sprintcare and still got nowhere. Told system issue and couldn’t find my new h/w tied to my account. Supposed to go back tomorrow. #BadFirstImpression | @703445 This is quite unfortunate to hear. We are working diligently to having all these issues resolved. 1/1 -TN
am i the last to know how absolutely trash @sprintcare is? because i feel like the last to know. | @703446 Hi! We are terribly sorry to hear you are having a negative experience with our service. Please follow us so we can further assist you. -FG
Dear @115714 my text messages come in days late if at all... Help! | @162295 sounds like we need to take a look at this. please send us a DM and lets see if we can help. How long has it not been working right?
"@115714 your customer service is ridiculous. I have been on the phone for two hours with no resolution—just transfers! | @703447 This is concerning to us, allow us to assist you! Please send us a DM. -PB. https://t.co/rMApsV8PQY"
"@115714 your customer service is straight up garbage! What makes people stay with you over @115725 https://t.co/bGDutAFOy8 | @212854 Hi Nick! We understand what perception you might have of this situation. However, we'd like to turn things around. DM us to help! -AC"
"@115714 @sprintcare  when you walk inside your stores and get discriminated by the manager because you voice a concern. | @703448 Hi there, thank you for letting us know. Please follow us so we can send you a DM and further assist you. -DC"
"Team @116447, need your help.  I'm still see I'm on the wrong plan, have a spending limit program charge of $7.99 and has no hotspot option. @sprintcare | @12269 We apologize for any inconvenience. We will have an analyst reach out shortly. Team @116447"
"@115714 we need to talk. | @703451 Hello there! Give us a DM for us to further assist you, we'd be glad to help! - FL https://t.co/rMApsV8PQY"
why aren’t any pics loading on my twitter feed? is it my @115955 wifi or @115911 service?? both are equally challenging. 😒 | @703460 Hey Tlee! Let's take a look and what we can do to keep you connected! Please send us a DM - we have your back. *TerriL
@TMobileHelp My phone has been without any data or service for four hours 😩😩😩 | @703462 Oh no! Let's get this resolved ASAP. Please follow this link:https://t.co/rAosiBSeqZ to DM me. Looking forward to helping! *PaulPerkins
"@239217 @115911 Couldn't get my $3 code last week, and this week I have it but keep getting the error that ""This coupon does not exist"" when applying. Girlfriend is getting the same error with her code. Is the deal dead already? | @334216 Oh no! We want to make sure you #GetThanked so we're here to check this out. DM us and we'll assist you ASAP. *ValerieP"
@TMobileHelp i hope China arrest you and you guys are never allpwed to do business. Just as crooked as @119341 | @346606 We want to make sure that you are being charged properly. Send me a DM so we can look over your bill. https://t.co/D4NKjg57yo *SultanGardezy
"@115911 Worst customer service ever. 3rd visit to a store to get charges removed that never should have been there. Hours of my life lost.. | @703463 So sorry to hear this, Aaron and I want to make sure you are assisted ASAP. Shoot us a DM here and we'll check this out ASAP. *ValerieP"
@TMobileHelp @115911 c'mon guys... https://t.co/EI1n6qLZQp | @703464 Timing looks to be off! Hopefully tomorrow gets you it while the store is open. DM if you need us: https://t.co/dPHUAru2pc *MikeVance
@115911 u have the worst service ever. Thank u | @703465 Oh gosh! What's going on? Shoot us a DM with more info to check this out. We're here to assist you. *ValerieP
@TMobileHelp have a charge in my bill that concerns me and need help with it | @311007 I want to make sure there isn't anything concerning on your bill. Send me a DM so we can go over it. https://t.co/D4NKjg57yo *SultanGardezy
".@115911 probably hates me I’ve called like 7 times tonight because I keep thinking of new things to ask. | @317341 Ask away Carlos! We're always here for you! :)
You can even DM us if you want! *RickK"
Not able to redeem the #TMobileTuesdays @239217 offer even today. It says coupon doesn't exists. @115911 @TMobileHelp | @703467 You need a thanking for being so awesome! I see your message and will be replying to you there shortly. 😎 *MikePerez
@TMobileHelp my Panda Express Free Bowl Coupon from T-Mobile tuesdays isn’t working. | @703468 I really want to help! DM me from here> https://t.co/W3cyuk6dh9 *DebiChavarria
"@115911 trying to redeem my free bowl on Panda Express site, but it says ""that coupon does not exist"" 
Same when I try to redeem $3 off $5 | @703469 That certainly won't do! Let's make sure you can redeem this offer. Please send us a DM. *JPL"
"@TMobileHelp can't redeem free diamonds on Forge of Empires. I clicked claim downloaded the game did the tutorial and still nothing. Also I couldn't get the basic outfitters hoodie bc they were sold out so I clicked go to my stuff and the app crashes every time. HELP please. Tnx | @703470 I want to make sure you're able to get in on all those goodies! DM me, and we can jump right in! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"@TMobileHelp @115913  why does this keep happening in 2017!? Loyal customer for over ten years. This is so frustrating. Missing conversations because of this. And I've already tried all of the ""fixes"" https://t.co/r00p5U2830 | @244460 @115913 Hey! I'm here for you and would love to help get to the bottom of this. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 Panda Express code doesn't seem to work when I'm trying to pick up a meal for this Friday. Site says coupon doesn't exist. Double checked a bunch of times it was put in correctly. | @703706 Let us check into this for you, Kyle. Please send us a DM, so we can assist. *JPL"
Hi @115911 @TMobileHelp I get an error when I try to redeem the @261702 class. Please help! #TMT https://t.co/zc6RnnF5Ts | @519686 I do want to help! Please send me a DM  from here- https://t.co/W3cyuk6dh9 *DebiChavarria
"Not sure who has the worst customer service @115725 or @115911 I went to both stores tonight to buy a new phone and got zero service. Looks like I will try @ATT tomorrow | @703707 That is not the type of retail experience we want to provide, Chris. Please allow us to assist you and hear your ... https://t.co/4MvRma3vM5"
"@115911 I need help my family can’t redeem any Panda Express codes through the T-Mobile Tuesdays app. | @703708 Christopher, we are here to help! Please send us a DM and we can take a look at what options we have for you and your family. *TerriL"
"@115911 handing out fake promo codes so you have to pay full price at @239217 #tmobiletuesday | @703709 That definitely not our style. Shoot us a DM, so we can help make sure you can #GetThanked. *JPL"
"@115911 the phone I ordered is scheduled to arrive Dec. 21st. WTF?? How am I supposed to go without a phone for 5 weeks? Any way I can pick up the same phone from my local T-Mobile store? #HelpPlz | @703710 Why are you without a phone for five weeks, Basim?! We're here to help, we just need more details from you! DM us! *TerriL"
Does anyone know if @115911 offers payment plans for the Apple Watch? 🤔 I had a polar watch to track my workouts but it doesn’t work anymore 😩 I’ve always wanted an Apple Watch. ⌚️🤭🧡 | @248719 Hey Lily! I see your DM and will continue to work with you there! *HiginioAguirre
@TMobileHelp my T-Mobile Tuesday Panda coupon says it does not exist? | @703714 Yikes! We can't have you miss out on your thanking! DM us so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"@TMobileHelp Hey guys, so I just bought a brand new Unlocked GSM phone from Amazon (U.S.A) and I was wondering what reasons you could give me to leave my old provider (Virgin Mobile) and could I keep my number? I've had it for years. | @703715 Hey! I'd LOVE to have you on the #MagentaSide & have plenty of reasons! Shoot me a DM here https://t.co/QHDTFHxSPu! *KrystnYogi"
"@115911 now that things have died down, can I have a new redeem code to grab my hoodie for T-Mobile tuesdays? | @697110 DM me and let's talk this out!   https://t.co/ezZMoc7QXB *GraceFranco"
@TMobileHelp I'm trying to redeem my free Panda Express bowl and I'm following directions but it says the coupon doesn't exist | @703716 Oh no! Making sure you get your #PandaExpress thanking is our goal. Send us a DM. :) https://t.co/ineZm1Lcy2 *AntoineWhite
Thanks @115714 for dropping my call three times and my chance to buy a show ticket because they sold out. #TerribleCoverage | @703747 That's not something we like to hear! What issues are you having with your services and for how long? -AH
"@115714 you are the worst...... at......Website functionality, customer service, how to knowledge...... | @703748 Good afternoon, Michael! If there's anything we can help with, please send us a DM. :) -CDE"
"@115714 @sprintcare  I am upset that I am paying this much for service and DO NOT have any service. I need you all to fix this Dallas Area service glitch... 😡🤬 | @703759 Hey there! Please, send us a DM in order for us to further look into this issue for you. -MD https://t.co/rMApsV8PQY"
I spoke to at least 15 different reps @115714 @sprintcare to get my phone unlocked & each time I got a different story. They're basically holding my phone hostage | @703761 Hey! Please send us a DM to take a better look into this. - DB https://t.co/rMApsV8PQY
"@115911 how yall gonna offer a coupon code and not even make it real wtf bros 
Unacceptable. | @703889 Hey, what do you mean? We're here to do everything we can to make sure you #GetThanked! Send us a DM! *TerriL"
@TMobileHelp the code you provided didn’t work and now i can’t get my free bowl https://t.co/iKJRJBBZVR | @703890 We definitely want to make sure you are able to get thanked! Send me a DM here https://t.co/LCoTGMDwC4. *KennethStone
"Another failed attempt at the “free panda” had to pay out of pocket just cause you made me crave it and i couldnt say no. @TMobileHelp @115913 #tmobilenottuesdays | @551225 @115913 We want for you to have a great, enjoyable T-Mobile Tuesday Christian. I'm replying to your DM now to discuss further. *EricPayne"
"@115911 customer service & your policies suck. Haven't had a phone since Sun. I have a warranty replacement plan for my dead phone. They told me I'd have it by today. Now they tell me Thurs. Unacceptable it takes a week to get a replacement. #whypayforawarrantythatsucks #lies | @703891 Hey Edward, we understand how important it is for you to get your replacement phone ASAP! Please DM us so we can help. *TerriL"
"@115911 yoooooooo what’s going on with the panda discount codes??? 
Mine didn’t apply !! | @703889 Are you seeing an error message? Send us a screenshot in DM and we can get everything fixed. *TarynS"
"Guys I am fedup with the Tmobile customer care... If someone who can resolve the below issue it would be great. I had upgraded from S7 edge to S8 plus in the month of May 2017 and shipped back my device through USPS tracking 9216290106__credit_card__ @TMobileHelp @115913 | @703892 @115913 We're on this for you, and we're ready to dive in. Please send a DM our way to start. https://t.co/lH0SH5x9qW *MikeRice"
@115911 my wife and I are having problems with our tmobile tuesdays @239217 codes | @703893 Just got your DM and am responding as we speak. Let's see if we can get you hooked-up! Chat soon :) *AlexKimbrell https://t.co/GefRnVqkyW
"@115911 need to reconsider using @115817 for delivery! They not delivering on specified day and now cant find my package! | @703894 Oh my! We need to straighten that out for you, Ian. Please send us a DM and we can look into this right away for you. *TerriL"
"@115911 Panda Express code isn't working and I'm trying to order food for tomorrow!!! | @703895 Maggie, send us a DM so we can assist and ensure you #GetThanked today! *TerriL"
"@115911 is probably the biggest scam and leaders in false advertisement🤦🏽‍♂️ | @704010 Danny, why do you say that? We're here to help how we can! Send us a DM - we have your back. *TerriL"
"@115911 has phones in the store, yet i have to wait for one to be shipped to a store because of dumb policies. Called Sun to make the warranty claim. Called Mon to confirm shipment. No phone received today & now i have to wait 2 more days b/c customer service. sucks @ their job | @703891 It's important for you to have a working device ASAP. Send us a DM so we can take a look at what's going on, Edward! 😘😘 *TarynS"
"@115911 hello, I want to claim my free bowl @239217 but when I apply the coupon code, it says 'That coupon does not exist'. | @704155 Hey Angelina! Shoot us a DM here and we'll check this out for you to make sure you #GetThanked! *ValerieP"
@TMobileHelp need some help I dm you and no response | @704156 Thanks for the heads up! We'll reply to your DM shortly. https://t.co/dPHUArLDNM *MikeVance
@115911 Hi! I tried to redeem my free Panda Express bowl but it said the coupon does not exist? #TMobileTuesdays | @704157 Yikes! Let's check this out. Shoot us a DM here and we'll assist you ASAP. *ValerieP
@TMobileHelp My free Panda Express bowl & $3 off $5 isn't working for me... 🤔 | @704159 I want to make sure that you are able to redeem the gift. Send me a DM and lets see what can be done. https://t.co/D4NKjfNwGQ *SultanGardezy
@115911 @239217 so bummed!! Trying to use my #t-mobile Tuesday code - #PandaExpress online says code doesn’t exist - #badpanda | @704160 Oh no! Shoot us a DM here to check your code out. We're here for ya! *ValerieP
"@115911 You lost 2 customers just because of your unfriendly, unhelpful customer service. | @644310 Oh no! Shoot us a DM with more info to check this out. We're here to assist you. *ValerieP"
"@115911 I can't get the free panda express bowl code to work! When I try to enter it, it says ""That coupon does not exist"". This is the 2nd time in two weeks ): | @704161 I love Panda Express, and I want you to be able to enjoy it as much as I did! Meet me in the DMs https://t.co/sBIVWm4w5u *EddieGough"
"@TMobileHelp the panda express code does not work once again | @586396 I love Panda Express, and I want you to be able to enjoy it as much as I did! Meet me in the DMs https://t.co/sBIVWm4w5u *EddieGough"
"@115714 ""Our coverage is 1% less than @115725!"" #thatisalie #imissverizon #eventhoughitsexpensiveaf https://t.co/jDqnu5UmoR | @704203 Hey Loren! We would like to review this for you. Please, send us a Direct Message. -CL https://t.co/rMApsVqrfy"
My #iPhoneX screen occasionally turns black but I can still use Siri to open apps but CANNOT see anything. This usually lasts for 5-7mins and is really annoying and mostly happens when in the Messages app. @AppleSupport @115858 @sprintcare Any clues as to what's going on? | @634076 Sounds like something we need to look into. Has the device any physical damage? -CL
@115911 is honestly the worst phone service ever they try adding on extra fees every month thinking I’m not going to notice them | @619328 Oh dang! I am so sorry to hear this. Shoot us a DM with more info and we'll check this out. Here to assist you. *ValerieP
Two weeks in a row with this free @239217 bowl not working @115911 😔 https://t.co/EVJc48xa4C | @704340 Hey Allan! Shoot us a DM here and we'll check this out. We're here to make sure you #GetThanked. *ValerieP
@TMobileHelp #TMobileTuesday 🤔 https://t.co/etOtu7o4yG | @704341 I'm here to help! Send me a DM and we'll work on getting you all hooked-up! *AlexKimbrell https://t.co/GefRnVqkyW
"@TMobileHelp @239217 when your Panda Express #TMobileTuesdays coupon doesn’t work for the 2nd week in a row... | @704342 Oh man! Sorry about that, but we're here to help! Send me a quick DM and I'll get right to work! *AlexKimbrell https://t.co/GefRnVqkyW"
#evidenceofnoresponse #tryingtolookliketheywanttohelp #imjustaninvoice @TMobileHelp @115911 https://t.co/0ATzyfZPZd | @703891 Today has been quite a busy day here at T-Force. I am here for you! DM me from right here- https://t.co/W3cyujOCpB *DebiChavarria
"@115911 @239217  this is the second week that T-Mobile let customers down. My coupon doesn't work at checkout #fail #MakeItRight https://t.co/sZ27f5qpb7 | @603577 I want to make sure you #GetThanked, Becky! Shoot us a DM and we'll check this out. *ValerieP"
"Whaddya know. Just as I'm complaining about my @115714 service, it returns. @sprintcare | @672866 Hi! Thank you for chatting. Tell us what's going on and we can help you. Please send us a Direct Message, so that we can further assist you. -S M"
"@115714 question, why I do not have 4G? | @155385 Hello there! Thank you for reaching us trough this way. Please, follow us and send us a DM in order to further assist you. We'll be waiting for you. - CE https://t.co/rMApsV8PQY"
"What good are phones without service @115714? Why ask me if I want to lease an upgrade while telling me you don't know when the tower will be fixed? #dataroamingathome | @704357 Hello! We would like to review the status of the service in your area. Please, DM us to start. - GS https://t.co/rMApsV8PQY"
@ATT it's annoying that you offer new customers better deals than your current ones. Where's the rewards for loyalty? @115714 what can you offer me? | @704358 We'd love to have you in our family! Check out these great offers > https://t.co/OLXF2ShjmN -MP
I’d love to have @115714 figure out why my phone doesn’t get text messages and not have customer service hang up on me🙃 | @704359 We are reaching out in regards to your comment on one of our posts. The sentiments expressed are concerning. Sprint seeks to earn our customers business with transparency at all levels of interactions. We would like to look into your concerns. Please DM us for assistance. -DD
@115714 absolutely worst Cust Serv ever. Countless hours plus travel to get refund and nothing. Completely unsatisfied and will persuade others against your service. So bad. | @704360 Oh no!   What can we do for you? -JM
The one thing you can always count on @115725 for is bad customer service. Hey @ATT and @115714 how's your coverage in Ohio? | @704361 Hello Brian if you want I can check the coverage for you. Just send your address through direct message and I can see what kind of coverage we have.
"@115911 a call back, thx for allowing me to switching my note 5 3 times to no avail, dealing with the same issue,  thanks for promoting that if a customer out of line they will be compensated for adding a line a year later still waiting T-Mobile thank you for that too | @704414 Hey Faith, we only want you to be satisfied with our support. Please DM us and let's further discuss your experience. The team is always on your side. *JamieK"
"@TMobileHelp on November 18th, I spoke to Anita and she set up an arrangement for me to split my bill. I then spoke with Bridget to let her know that the payment was made and she advised me that everything was restored - now my phone is suspended | @549025 Oh no!! That doesn't sound right at all. Let's look into this and make sure you're 100% on track. Send me a DM, and I'll be your #MagentaHero today. https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
"@TMobileHelp do yo guys even provide 4g service | @155252 We are here to help make sure you're having the best experience possible. I've sent you a DM, let's continue there https://t.co/PbJEgtqanO *JeromyBingham"
"Tried to switch to @115911 from @115714 was charged then told it had to be redone - lady was rude when it was her fault - transferred 4x still no refund I was told to fax my bank statement to get a refund 😩😂
Some1 needs to fix this now | @704416 I know you need to have this resolved, and we are here to help with this. Send over a DM, so we can get to work on this for you. *JPL"
"Help @115913 the new updates to the iPhones has me streaming like I’m on the Verizon network. Like a 🐌 lol. #Help #ILikeToGoFast | @692949 @115913 Help is here, Jason. Please DM us what exactly you're seeing and where. We've got your back: https://t.co/cuEwtd2epS *DanKing"
Now that doesn't work no more. What the used in having it! Sure I can get a new iPhone every year but I want all my money back that I put in the phone. If I have to return the phone to get credit then give me credit then not unbilled credit that is bs @115714 | @502076 Seems like you're really upset & we hate that you feel this way. Shoot us a DM so we can further assist! - SP
"Hey @115725, can you do any better than the nightmare that is @115714 ? | @704487 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
Nothing or nobody pisses me off more than @115714  and their sorry ass customer service. I still CANNOT download anything from the App Store and I’ve had this phone for a damn month! Y’all tell me the same stupid shit everyday! | @704488 Hey there! We would like to help with this issue. Please elaborate a bit on the situation you're having. We are here to help. -TN
"@115714 & @115911 please do something about your cellphone service, causing a lot of problems since my calls & texts aren't being sent or received! | @704490 Hi! This truly  concern us. Please follow us and send us a direct message, so we can further assist you. -AM."
stop stressing me out @115714 | @704491 Hey! What's going on? LM -.
"@TMobileHelp need help regarding Apple Watch Series 3 | @127980 I'm the man to help you out with that Ashish, feel free to shoot me a DM and I'll be here for you! 😃 👌 https://t.co/soWScqTu4W *JohnAnderson"
@115911 @239217 two weeks in a row either of the two Panda Express coupons for T-Mobile Tuesday’s doesn’t work. What gives or can you guys not get your act together to make a coupon code functional??? | @704496 Let's have a look! We definitely want to make sure you #GetThanked. DM us here and we'll assist you ASAP. *ValerieP
@115911 my panda express codes say coupon does not exist AGAIN | @704497 Let's have a look a that! Shoot us a DM here and we'll check your code out to make sure you #GetThanked! *ValerieP
"@TMobileHelp phone showing that I have 4 bars LTE, but can’t connect to internet. Have latest software update. Started earlier today. Help 😢 | @704498 Oh no! Data is LIFE! Send us a DM: https://t.co/xKrpoFUHWK We'll look into this for you! *ColleenLicudine"
@TMobileHelp did you run out of the Basic outfitters deal? The app doesn't give me a coupon code | @352030 Great question!  Send us a DM: https://t.co/xKrpoFUHWK and we'll get you the details on that offer! *ColleenLicudine
"Totally bummed out! @115911 @115913 my panda express promo code isn't working. Getting ""coupon does not exist"" message. | @704657 @115913 We've got your back & are here to help. I see your DMs and will respond shortly! https://t.co/ZxXpYRvOz0 *NicholasTomchik"
"@115911 why is my data not working | @704658 Hm, good question. Let us know where this is happening at in DM and we can take a look. *TarynS"
@115990 @277901 What’s your plan now that @TMobileHelp offer Netflix and @115714 about to offer Hulu to there customers? | @126786 Send me a DM if I can help with your 'flix A! https://t.co/EBkVScfa72 *LauraBeasley
@115990 @277901 What’s your plan now that @TMobileHelp offer Netflix and @115714 about to offer Hulu to there customers? | @126786 Every one tries to be like us #BrushYoShouldersOff #MagentaFam *LauraBeasley
@TMobileHelp need help asap. My panda express code is not working | @425504 I've just DM'd you! I'm on this. *OmarF
"Intrigued how @TMobileHelp @TMobileHelp @115911  ignored the tweet and refuse to help its customers. Earlier this week I contacted someone about coverage no response. Tmobiletues problems still no response | @469553 I've got you Fanne, I'll meet you back in DM and help you out straight away! 😊 👌 #MagentaFamily https://t.co/soWScqTu4W *JohnAnderson"
"@115714 @sprintcare Do you think I’ll ever get decent service in the Pittsburgh area???? | @704672 Hey there! Please, send us a DM. We would like to look into this for you. -MD https://t.co/rMApsVqrfy"
"I've been with @115714 since 1999. For the first time ever I'm seriously thinking of switching carriers. Just to get this #Pixel2XL from @115725 | @704674 Hi customer, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. --RB"
"@sprintcare service is especially poor this evening what’s going on in Kansas? | @704675 We're sorry for any inconvenience you're experiencing. What kind of issues are you having? Is it related to Voice, Text or Data services? -LR. https://t.co/rMApsVqrfy"
god I HATE @115714 so much!!!! | @704676 This is concerning! Pls tell us why u feel this way? We're here to help. -RW
"Well @115714 idk I've heard bad stuff !then @115725 well that one guy moved to sprint😂 so who do I trust ? | @704677 If this sounds at least a bit interesting, don't doubt on giving it a try. Check your phones eligibility in  https://t.co/cLSUsiKR21 and also, you can check the Frequently Ask Questions that are on the bottom of that page.

If you have any question, don't doubt reaching us. -LR. https://t.co/rMApsVqrfy"
"Well @115714 idk I've heard bad stuff !then @115725 well that one guy moved to sprint😂 so who do I trust ? | @704677 ...contract and you can keep your phone, number, accessories, photos, apps and music. The perfect promotion to try us out and see if you are interested to be part of our family for long-term. (2/3) -LR."
"Well @115714 idk I've heard bad stuff !then @115725 well that one guy moved to sprint😂 so who do I trust ? | @704677 Hi! We will love to have you in our Sprint family. You can see if you are eligible for the “BYOD Free Unlimited for 1 Year” in which you and your family can get free Unlimited data, talk and text for one year. And besides all of this, there's no annual... (1/3) -LR."
"@115913 please help me get a better cell phone deal than Verizon I have Crohn's Disease and medical bills are killing me | @685986 @115913 We'd love to have you on Team Magenta, Kryssi! Check out our current offers here: https://t.co/p6mO5INt1p. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 hey so for my T-Mobile Tuesday’s I got a code for $3 off an order and it’s not working it’s saying the code doesn’t exist. | @532015 Well, we certainly want to check this out! Shoot us a DM and we'll assist you ASAP. *ValerieP"
"@115911 Does your customer service always act like this? ""Shucks?"".. | @704802 Let's make sure you have the absolute best #MagentaExperience with us! Send us a DM and let us know what's going on, so we can assist further. Thank you! *TarynS"
@115714 is the Chat 24 hours???? | @538916 Hi there! Our Chat is 24/7. -CL
I'm still mad about this pointless ass insurance I pay for every month. WTF IS THE POINT IF YALL STILL GON CHARGE ME A DEDUCTIBLE FOR MY NEW PHONE @115714 | @704937 Deductible is much less than the cost of a replacement device. This is similar to filing a car insurance claim and paying the car insurance deductible. -DC
"@TMobileHelp do you reply DM 24/7? | @704939 We certainly do Chris, and I can see your DM into us. 😄 I'll meet you over there! https://t.co/soWScqBSGm *JohnAnderson"
"@115911 My Panda Express says ""This coupon does not exist"" when I enter my coupon. Second week of no Panda. | @704940 Uh oh! Send over a DM and let's get this straightened out for you! We want to make sure you get thanked! *BrookeK"
@TMobileHelp @121678 @115911 can you help me out? Getting some mixed messages. https://t.co/tJtL8vSSa6 | @704941 I can definitely help you out today! 😄 Hit me up with a DM and I'll get that checked out for you straight away. 👌 #MagentaFam https://t.co/soWScqTu4W *JohnAnderson
"@TMobileHelp I sent you a DM a long time ago, can you please respond? It is urgent. | @705100 WOwzer! Thanks for your patience. I got you now. DM me up and lets talk! https://t.co/cYAShZx2fF *PoxMaphixat"
@115911 customer service... smh. This a joke! Absolutely ridiculous https://t.co/vICXl2hN8v | @469553 I've still got you in the DM and I'm here to help. I really appreciate your patience tonight! 😊 I'll meet you back over there. https://t.co/soWScqBSGm *JohnAnderson
Is the weather effecting my cellular? @115714 🙄 | @395356 We do understand having your device is extremely important at all times. Please send us an DM so we can further assist you.  :) -RM
@sprintcare less my phone was stolen by one your employees and they filed a insurance claim. They still obtain the cell phone | @700028 Thank you for informing us. Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile.-DD
@115911 me and my family can't seem to redeem the panda express coupons from T-Mobile Tuesday | @705282 Uh oh! Please send us a DM and let's take a look at that for you! We are here to help! *BrookeK
"@TMobileHelp my #iPhoneX preorder says Estimated to ship 11/02/2017-11/03/2017, will it be shipped from your end or delivered on that date? | @127980 Please feel free to DM me here w/ any other questions and I've absolutely got your back: https://t.co/EoqAVShpFT *AustinWebb"
"@TMobileHelp my #iPhoneX preorder says Estimated to ship 11/02/2017-11/03/2017, will it be shipped from your end or delivered on that date? | @127980 Great question! That's the date it will leave our warehouse, but the you'll receive it only a few days after that. *AustinWebb"
@TMobileHelp just DM’d you question regarding order | @249285 I'll meet you in DM! *FeliciaPorter
"Aye @TMobileHelp when will my rebate clear? | @520537 Hi CiCi, pls send me a DM so we may review together :) https://t.co/6JAtI8jAfO *RubenHernandez"
@TMobileHelp  Help I am inAmsterdam with a US cell and my son is in London with a US cell how do I call him | @705410 Right here for ya! (; I'll meet you back in the DM https://t.co/lsvk9Zelxd *BronsonBarretto
@115913 Is there a way to contact you personally? Like a pm over Twitter? I have to ask something. | @577897 @115913 We've got your back here and would love to help. DM us anytime: https://t.co/cuEwtd2epS *DanKing
"#Sprint can you get any worse on your customer service?? | @705434 Hey! Sounds like something went wrong with you. Please, send us a DM, so we can assist you more. - JM https://t.co/rMApsV8PQY"
"If you like being happy and having items you actually ordered sent to your actual address, never become a @115714 customer. @116447 https://t.co/AN5n1Q5Bp1 | @572605 Team @116447 will reach out to you shortly to address your account concerns."
@115911 what is wrong with your data? Seems like everyone that has T-Mobile for their iPhone is having some kind of network issue. | @705602 Hmmm let's take a look. Send us a DM and we can check this out with you! *ErikS
@115911 how do I find out if Netflix is included with my plan? | @279594 Let's take a further look into your plan. Send us a DM for assistance. *JasmineS
@115913 I was up at 3 AM and did everything right. Your rap screwed it up and now they’re telling me I will have to wait | @342091 @115913 We want to check this out and do everything we can to help. Please DM us: https://t.co/cuEwtd2epS *DanKing
"@115911 I have JUMP & am 2-3 payments away from being eligible to JUMP. Could I do so with the new iPhone X? I have a 7 plus currently. | @644977 You sure can! Let's get that #iPhoneX ordered for you, Austin. DM us here so we can help out. *BlakeT"
@sprintcare is sprint sold out of iPhone X's if we go to a sprint store to preorder and turn in an old iPhone for $350 off? | @163395 Hi! The preorder are only made online here: https://t.co/Ra6R9TgoIm . Or by or telesales department at 1-866-275-1411. -R.S.
Been waiting at @115714 store for 30+ minutes to have damaged phone looked at and there’s 3 more employees than customers...🤔 https://t.co/aYPbBdpOhS | @705616 Can you please send me a private message so I can look into this for you? - IR
"@115714 why did you cancel my iPhone X preorder? Because of that I won’t get my iPhone X till around November 21st | @705618 Wow, that’s terrible. Let’s get it fixed. Please DM me when you get this! -MB"
"@115911 I'm disappointed that I'm not eligible for the free Netflix even though I have T-Mobile One plan. | @705695 Hey Jonathan! We want you to be able to take advantage of the free Netflix! DM us, let us look more into this for you. *DayoG"
"I'm beginning to feel like I need to get a lawyer to look at my @115911 bill.. | @705696 Hey Aungelita, I know the billing can be very confusing. We are here to help. Send us a DM so we can help out. *RodnellaK"
"@sprintcare @160285 I'm gettin a lil miffed that my local stores never seem to have any codes or promo items that I get emails about | @705710 Please send us a Direct Message, so that we can further assist you. --OC"
@115725 I live in Las Vegas verizon really no service 🤷‍♂️ I’m switching ✌️bye @115911 hello 👋 how are you https://t.co/jLReWeKBby | @705769 Hey Alex! Jump abroad the #MagentaTrain! DM us for details! *RodnellaK
"@sprintcare Just wasted 20 min on phone with CS or wasted 30 min chat session with CS or both.  Contract is up paid FMV for device, but... | @705780 Hello I am here and ready to assist you. What is going on that makes you consider leaving? -FR"
"@115911 you need to get your act together. You signal in @95988 is very bad and unusable even though I have full bars and LTE. | @705843 That's definitely not what we want for you Jimmy, DM us, lets figure this out together! *MelJ"
"@TMobileHelp @115911 it’s been real, @115725 here I come | @209135 Oh no! We would hate to see you go! Send me a DM and let's talk! https://t.co/86MicZnF9C *WarrenCamp"
"Don’t Trust @115911 worst customer experience. Promised a replacement phone and was told on following up- no idea about your previous call. | @705844 Oh no! We are here for you! Let us turn this around, DM us. *DayoG"
"Wow @115911 thanks for the free bowl that apparently doesn't exist! Two weeks in a row that I get a free bowl and it doesn't work. What gives? https://t.co/BhSVp0s3ed | @705907 hi there, Shimme! Send us a DM we'd be happy to assist further! *ElleA"
"@115911 I'm very unhappy right now with the level of customer service I've received and am very close to switching carriers.  Thoughts? | @705956 We definitely don't want you feeling unhappy, Steeeevve. Tell us what's going on in a DM so we can make this right. *NaeJ"
"@TMobileHelp can you awesome people help me with an issue? 😁 | @302538 We'd love to help out an awesome customer! Send me a DM, let's check :) *TiannahReagor"
@TMobileHelp I've just sent you another DM as I am having further issues with my order. Thank you. | @153165 I'm here! Reviewing now- I'll be in your DM! *TiannahReagor
"I really hate @115911 and your service | @706018 But why tho, Andrew?! 💔 Send us a DM, and we can sort this out! *TarynS"
@115913 your site is broken and your customer service sucks https://t.co/mcLgiy60Zd | @200742 @115913 Upgrading should be a fun time. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115913 Thank you waisting my time, for making me drive 10 miles to borrow a friends phone to call you, just because you guys cancelled the wrong freaking line! I asked for a manager and I was told to write a letter...wow, just wow! @115911 | @205352 @115913 I want to get to the bottom of this with you as you should have service on the correct line. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
@115911 can you cancel the cellular part on the series 3 if you don’t need it? | @214499 Let's take a closer look at your account Ashley. Send us a DM so that we may assist. *JasmineS
"@TMobileHelp 

Is there any deals comparable to metro pcs? 

Metro is so ghetto the 30/mo after 1gb goes below 56k speeds | @233442 We have tons of great offers and I would love to go over those with you. Send us a DM to hear all our deals :) https://t.co/IUIA5vQSHC *MattHargleroad"
"Is it just me or has @115911 ‘s customer service gone to the pits in the last year.. what happened? You used to be cool. | @706022 Hey, Justin! What's going on?! *KellenF"
@115911 @TMobileHelp why is the data not working in #Dallas? It selectively connects. Please fix this #ASAP | @706023 I would be totally lost without those #BlazingFast speeds! DM us and let's chat! https://t.co/cX9JRYxboR *MelissaStephens
How am I using my high speed data if I'm using wifi at home @115911 | @706064 Hmmm....something sounds off there! Send us a DM so we can get to the bottom of this! *ElleA
@TMobileHelp Ive Been hung up on 5 Times from Customer service and all I’m trying to do is switch fro at&t | @634037 I've replied to your DM and look forward to meeting you back there:  https://t.co/JeuDhfsNjR *NatalieKelm
@115714 your service is ass y’all make me not even want a iPhone anymore 🤦🏾‍♂️ | @706077 Please give us the opportunity to change this. What seem to be the issue or issues affecting you? -AP
Not sure why @115911 offers services in Houston! No signal anywhere I go. | @706163 Having service everywhere is our main priority! DM us so we can check your coverage area. *RodnellaK
"@TMobileHelp order says shipped but “track shipping” button doesn’t help. Too soon for UPS to show info. But I want the # so I can track. | @378310 Let's look into this together, send me a DM please: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
@115911 @TMobileHelp won’t help. All other carriers offer $0 down. Do yourself a favor; buy it out right or switch | @706177 T-Force is here to help! Shoot me a message so I can see what options we have. https://t.co/9CGjXZaLy0 *SpencerKalata
"Going to @115714 this week to get the hell out of this lease. $160/mo for 1 phone is absolutely stupid. Cut @115725 ‘s bill in 1/2 my ass. | @706180 Allow us to take a look at the situation. Please send us a Direct Message, so that we can further assist you. -PC"
"Hey @115911 your throttled cell data will be the reason I cancel ASAP. I use my phone for work and Kbps download speed is unacceptable. | @706219 Having strong speeds is important to me, Donavan. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@115913 yo Johnny what’s up never replied to my email | @254944 @115913 I'd love to meet you back in DM. Let's get you squared away. *ZachRicketts
@TMobileHelp will iPhone X be available in store on release day? | @706220 Stores will have the iPhone X - but supplies will be limited!! https://t.co/lOqKyE0PXQ *ReillyLeritz
@sprintcare why y’all so slow | @706231 This is very repugnant news. Are you having issue with your service? Please let us know how we have let you down! - AW
@sprintcare ya lied to me. I’m not happy | @706233 It seems like you are in need of assistance. Please let us know why is it you feel this way? We would like to help. KC
"@115714 ... I’m coming for that ass tomorrow.. get ya fuckin REPS READY .. cuz imma dig in that ass | @706234 Hey, what seems to be the issue? I'd be more than happy to assist you. Please send me a DM. -ResolutionSup SR"
My phone has went from 40% to 41% back and forth for the last 40 mins fml. I don’t want to spend hours on the phone with @115911 again. 🙄😒😭🤬😡 | @706470 Uh oh! Send over a DM and let's take a look at that for you! We are here to help! *BrookeK
@TMobileHelp @115911 I'am in france and i have a smartphone blocked on TMobile. But i would to use this phone in France now. How i can deblocked the phone ? | @706471 France is so beautiful! 😍 🇫🇷 🇫🇷 Shoot me a DM and I'll help you with your phone right away. 😄 👌 https://t.co/soWScqBSGm *JohnAnderson
"@sprintcare My phone was disconnected for a month and I’m still being charged. | @167648 In order for us to better assist you on this situation, Could you send us a DM, so we can start the process to review your account? - JA"
"@TMobileHelp trying to pay bill but app and https://t.co/LWjp3VITvo not working. Help! | @323110 Oh goodness! I see your DM, and I will be responding there ASAP! https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@115911 why service is too bad? Signal became porest than ever in boston .. can’t even google anything | @622734 Hi there! Where are you located, Charlie? Send us a DM with details so we can take a closer look! *ElleA"
"@TMobileHelp my cell spot has all green lights yet my iPhone x only has 1 -2 signal bars, a reboot did not help | @706940 Oh gosh! Let's get this sorted out. Shoot me a DM to get started. https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@261702 @115911 thanks for the free class. However, after enrolling last night and trying to watch a video this morning it's not letting me. Trued enrolling again but says I've already used the code. | @559833 Hey Daniel. Send us a DM so that we can see what information we can gather on this. *KaeW"
"@TMobileHelp Is there a reason to why the speeds are so slow here in Bowling Green KY? https://t.co/2jEwPwV9MI | @706941 Woah, let's check this out! Can you please follow this link to DM me! https://t.co/vv9JsrbUOZ *AbigailRoach"
Philadelphia: 2nd largest city on the east coast. But consistently this. Ugh. #dialup #unlimited @115911 https://t.co/8S8rDHs2be | @706942 Hi there! Could you DM us this info so we can take a closer look into your area? *ElleA
Bought a phone plane @115911. Bought BYOD 3 in 1 SIM. But current phone is locked to other carriers. What do I do? Old carrier won't unlock | @706943 So that we can get a few more details from you send us a DM. *KaeW
"@115714 keep on emailing me them bogus offers. Until you offer two $10 credits like you did with the note 7, I won't budge. Everyone promised us great savings on the note 8 until it launched. Now everyone has amnesia. Flex leasing is robbery. | @706950 Hey! Let me take a look into this, I'm sure we can find great offers for you! Send me a DM. -ND"
Hoy la señal de @sprintcare esta peor que hace 1mes... 🙄😔😒 | @706952 Entendemos lo incomodo que es tener problemas con la señal. Vamos a verificar ese servicio para usted. Por favor envíenos un DM para asistirle mejor. - WE
"@115911 @TMobileHelp Your customer service has been crap, so I am using an appropriate response on Wednesday morning🖕. #WednesdayWisdom #WhatIveLearned #ImJustAnInvoiceToThisBigCompany #MyProblemsDontMatterToTMobile | @703891 Hey I just sent you a message in DM! *KiaWashington"
"Text from @115911 bill $1200
Chk online : warning phone being used in another country. Call Tmo🤬 we sent wrong text and will fix bill🤔 | @707099 We're always here to assist! If we make a mistake we're never too big to fix it! Send us a DM if you have any additional questions! *ElleA"
"I strongly urge anyone who has @115911 to really comb through their bill for false and made up charges.....I have been trying to work things out w/ them for months but to no avail, be smarter than I was | @370266 I'm happy to go over the details with you to make sure everything is 100% correct! Meet you in DM! https://t.co/8Ra5p7pOl6 *KealeighBradford"
@115911 | @707100 Hey! We would like to look more into this for you. Please send us a DM at your earliest convenience. *KaeW
"@TMobileHelp I was able to claim a code earlier in the day for basic outfitters from tmo Tuesdays app but the site to redeem doesn't exist, what gives? | @704585 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"@115714 offering free Hulu!? 👀 | @707306 Hey there. Only Sprint gives it's customers the best price for Unlimited. You can enjoy Unlimited data, talk and text and streaming in HD. And now includes the TV customers love, with Hulu. More info coming soon. - KF"
It’s SOOO BAAADDDD RT @707308: I️ legit think I️ have a moment at least once a day where I’m fucking sick of how shitty @115714 service is. How is yall’s service THIS BAD?!? | @707307 Sounds like something we need to take a look. Please DM us to further assist with this matter. - EG https://t.co/rMApsV8PQY
"@sprintcare is the service down west Chester pa area? My phone has been searching for service for the last hour. | @707309 We'll look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
I'm so sick of @115714! I meant to tweet that earlier but didn't have any service 😤 | @707310 (2/2) What issues are you currently having? Is there anything we can do for you? - WR
I'm so sick of @115714! I meant to tweet that earlier but didn't have any service 😤 | @707310 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"Can you trade your phone to upgrade if it’s cracked @115714 | @690461 No, the device must be in good working conditions. If you have other question, just DM us. -LC https://t.co/rMApsV8PQY"
"@233796 @sprintcare HELP! New phone. Logged me into tidal with the automatic trial. Will not let me log into my actual account | @707311 Let us know, Have you used TIDAL before? - JA"
When @115714 sends an email one day giving six days to pay a balance only to give 48 hours to pay the balance the next day #badform #worsebusinesspractice #FUBAR | @707312 Hi. What can we do for you today? Send us a DM to continue the conversation. - JM
"Bye bye @115714. 

Customer for 10 years. I need a new carrier. | @707313 Oh no! Why do you want to leave our family? -JM"
"@TMobileHelp @115913 I got my Iphone8 10days ago and its dead now, @115911 wont exchange it, want me to go to Applecare? I want @115911 do the right thing and replace it. #10daysold #fail | @272232 @115913 It’s our top priority to make sure you have a working phone ASAP. Please send a DM our way so we can make that happen. https://t.co/Et1Fu7xZtb *BarbPelotte"
"Requested a warranty replacement on Sun. Was told I'd have it by Tuesday. Come to find out request was completed by their reps.  4-days now with no working phone. My #WednesdayWisdom is @115911 Custom Service and it Reps Suck! #TheyScrewedMeOver | @703891 Hey there Edward, meet me back in a DM, let's talk! *KiaWashington"
No signal on fort bliss but it tell me LTE  with full bars... 😒 come on @115911 | @707350 We realize how important it is to stay connected. Please DM us. *GiselleM
Bout to switch to @ATT. @115911 really got me bent. | @707351 What's going on? Let us know why we have made you feel this way in a DM. *KaeW
@115911 your store lied to me and was dishonest. Now I'm paying the price for thinking your company was reputable. I should have stayed with @115714. #lessonlearned | @695495 This is not the #MagentaRedCarpet experience that I want to hear about! Send me a DM to chat! https://t.co/b1rv6Im6uc *HolliePace
"#WednesdayWisdom - If @115911 @TMobileHelp doesn't care about my phone problems and the bad Customer Service i received, chances are high they don't care about you either. #WeAreInvoicesToThem #MyProblemsDontMatter | @703891 Hey Edward! We definitely care and I am here to help. I just replied to your DM. I'll meet you back there! Thanks! *DanLawrence"
"@115714 what’s this?? I can’t click it or call it? https://t.co/kfnURtxWcC | @628416 Please shoot us a DM, so we can further assist you. - LP"
"I did call And still nothing happened ended up speaking with someone from God Know were ! could not understand me !please I just want my iPhone X space gray please guys before my birthday on 27 your stores in location gat nothing pleases @AppleSupport @115714 
@sprintcare @115858 https://t.co/HrjcAvwu4I | @691557 Please send us a Direct Message, so that we can further assist you. - JM"
@115714 why don’t I ever have service? I’m trying to enjoy my iPhone X but the internet and music streaming is forever not working! | @460367 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area. -GB.
Paying ya’ll $150 every month for a phone bill is fucking ridiculous. I’m so over ya’ll. @115714 | @707678 We definitely want to work with you on this. Are you looking to lower your bill? What seems to be the issue? -GB.
The ONLY thing that’s made me stay with @115714 this long is because every other service is expensive as fuck...but I’m abt ready to bite the bullet and pay for reliable service. | @707308 We'd hate to see you go! We'd like to take a look into your services. Please DM us to further assist. - EG https://t.co/rMApsV8PQY
@117543 I hope you have the L 600 frequency coming to Purcell Oklahoma soon really Need service in my house | @246337 We'd love the chance to check out your coverage with you! Please send us a DM so we can help. *CassyFitzgerald
"@TMobileHelp fails to update my auto pay. Suspends my line. Tries to charge me fees. AND calls me the wrong name four times on a call. Wow. | @137282 WHOA! That is not the #UnCarrier experience we strive for, send me a DM https://t.co/9IUH5Nit1g and I'll turn it around 💪 *AmberSellers"
@TMobileHelp Hello!  Why am I getting another bill 4 days after one I just payed?  Thanks! https://t.co/kEtbxFWnki | @707939 I'd love to take a look into this for you! Send me over a DM to get started. https://t.co/gLqwX4nHy4 *MontanaDaniels
"Hey, @TMobileHelp, is there a known issue with making address updates via the website? The form keeps failing with a generic 'Update Failed' error on Chrome (MacOS & Android) and Firefox. | @707940 Hey! Thank you for bringing this to our attention. I'd love to get some more info. Send me a DM, please! :) https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@115911  I need help with my account. | @707941 We have you covered, Lovebug! Come on over to DM and let us take a closer look for you. *JeremyJ"
"@115913 
Hi John, I saw you interview today and it was really inspiring and touching.  I would love to work for you... Let me know if there is anything I can help you with...
Thanks | @707942 @115913 Hi! It'd be great to see you join our team. Check out our latest openings, here: https://t.co/QsMvCCqbr7. Good luck! *NicholasTomchik"
"Yooo @115911 really sucking ass right now | @707943 Never that, Sasha! What's going on? Send us a DM so we can check it out for you! *WhitneyJ"
"@TMobileHelp good morning I’m in need of having a question answered | @125460 Let's get that question answered! Send me a DM, my friend! :) https://t.co/Mc0PtWxV6a *JoslynLajoie"
@TMobileHelp How can I change the caller ID of one of the lines on my plan to reflect the actual user and not the billing name? | @593619 That's a great question! I'd love to help! Send me a DM to get started https://t.co/gLqwX4nHy4. *MontanaDaniels
@115714 @116447 Why is there no Calling Plus on iPhone ? | @682507 Hi there! Currently this feature isn't available on the iPhone. We apologize for this inconvenience. Team @116447
@116447 not able to shop device on https://t.co/9q2HFSghDa | @708245 @116447 Team @116447 will be happy to assist you with ordering devices off https://t.co/0qT1rLBLtN. https://t.co/rMApsV8PQY
"@sprintcare getting a ‘no sim error’... restarted phone, took out sim and back in, nothing. Error was going on and off this morning | @577021 Hi! How long have you experienced the inconvenience? Did you recently update the software? What's the model of the device? -GB."
"@sprintcare @115714 is there a promo for buying a @117159 #GalaxyS8 ? I think it was like the 360 camera or memory card | @285676 If you are looking to upgrade to the Samsung Galaxy S8, you can access to my Sprint and check the deals available for you or you can chat with Sales Dept. at https://t.co/a8o8qjKr9l -GB."
@sprintcare @115714 is there a promo for buying a @117159 #GalaxyS8 ? I think it was like the 360 camera or memory card | @285676 We had the promotion with the pre-order (3/30-4/20) of a Samsung Galaxy S8 or Samsung Galaxy S8+ you get a NEW Free Samsung Gear VR headset and an Oculus content bonus but is expired. -GB.
"Hey @115911, how do I call this morning to avoid something from happening and it still happens? 😑 | @708264 Hey Whit! I'm all about a seamless customer experience so I want to assist! DM us and we'll get you some answers ASAP! *WhitneyJ"
"@TMobileHelp I am getting dropped calls on my way home from work every day. Anyway to report this? I just joined T-Mobile and so far not impressed. #TMobile | @708265 Absolutely, you've come to the right place, I'm happy to assist, DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
"@TMobileHelp Hi there.  I purchased my tmobile phone (S8) from Samsung and I am trying to get it permanently unlocked so I can take it on trips outside of the country.  Can you guys help me? | @708266 Hey Brent! I have my #MagentaCape today, give me the chance to save your day! Send me a DM https://t.co/9IUH5Nit1g to get started. Thanks! *AmberSellers"
"@115913 Any idea why prepaid cards, which are SAFER to use when paying online & yes even RECOMMENDED, are NOT accepted by @115911 
also why do your CS fon ppl NOT UNDERSTAND WHAT 'LET ME SPEAK TO A SUPERVISOR' MEANS?!?! | @708267 @115913 Hey! I want you to make your payments in the safest manner. I'd love to look into this, Send me a DM https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hi best telecom company ever,
Planning to order the X, is it available for shipping immediately or still in high demand? | @708268 Hi, #MagentAmazing customer! Please send me a DM https://t.co/9IUH5Nit1g and we can chat shipping dates! Thanks :) *AmberSellers"
"@115911 You should update your website when deals end. I bought Pixl 2 phone for promo ($325 credit) and found out the deal ended. This ad popped up on GoogleAds 2 days ago. #uncarrier https://t.co/fdvjK7rcSl | @708269 We want to be right there for you, when it comes to getting the most from our offers. Send us a DM and let us take a closer look for you. *JeremyJ"
@TMobileHelp hello do you have to pay for the tmobile tv service?? | @564784 Hey Jeff! I'd love to get you #AllTheDeets! Send me a DM https://t.co/9IUH5Nit1g to get started. Thanks :) *AmberSellers
@115911 y'all the worst ever and i def will be switching back to @ATT 😡 smh | @708271 Ouch! Having issues with your service? DM us your concerns so we can get this turned around! *ElleA
@VerizonSupport @TMobileHelp Why can’t my friends that use both YOUR networks rcv 1 text from me (AT&T) instead multiple texts that are out of order when I send something longer than 180 characters? | @708272 Hey Beth! Send a DM our way so we can chat in more detail and see if we can get to the bottom of this! https://t.co/senzStoecA *HillaryTurner
"Day 40 and @115911 Is still enjoying my $850 dollar refund that they refuse to give me back, their customer service is laughable at best ""Hey give us a DM so we can check out the issue"" ""sorry we cant help you any further, have a nice day "" https://t.co/oqnuGh2Owc | @128154 Bird is not the word! We genuinely would like to help, for the privacy of your information, meet us in DM to get started! https://t.co/QwRncnQuHg *CameronMadore"
Not sure why I’m paying $120 a month at @115911 with only one line.... I need to switch to Verizon haha. | @708274 What plan are you currently on Brittney? DM us so that we can see if you're on the best possible one. *KaeW
"Hey @115913 I feel like I'm getting the run around from customer care about my bill | @708346 @115913 It's super important to us that you're billed correctly, Brian. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare When I ordered on the phone she told me id get it 11/3 the website now says 11/14. This is unfair how I was lied to. Resolution? | @559013 Hi, was it the iPhone X you ordered? If yes, please inform us of the color and memory capacity of the device you ordered. -RA"
Hey @TMobileHelp over here waiting for u guys to get back to me... Wassup wit that good ol #CustomerService @115913 | @708597 @115913 Hi! We've got your DM and will be replying shortly. Thank you for reaching out. *AlissaFast
@115911 I’ve been a customer for 2 years and i still haven’t even received my reimbursement from @115714. What’s going on tmobile? @115913 https://t.co/3midm162nQ | @708598 @115913 Hi! Those reimbursements are super important and I'd love to work with you to get to the bottom of this. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
@115911 been 3 days https://t.co/jG4gYZ6cV6 | @708599 We realize how important it is to have access to your tools. Please DM us. We're happy to help. *GiselleM
"@115913 I returned 3 Iphone 6's  after getting 3 X's and have the tracking #'s saying they w delivered and signed for. TM say's they only have 1. Just off with a terrible rep. Was no help. First time evr bad cs. Please help. | @708600 @115913 Hi Bob! It's important to make sure those devices are received and check in as quickly as possible. I'd love to check it and get you an update. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 can you send me the address for headquarters? One of my co workers had a very unpleasant experience with T-Mobile this morning. | @708601 @115913 Hi! We're here for you, and your friend, and would love to help. We can forward on any feedback for you and your friend. Please have them contact us on Twitter or Facebook and we'll take it from there. *AlissaFast"
"@115911 this Tuesday was a bust didn't let me claim what I wanted and what I did claim it won't let me redeem. Ever since the update I've been having issues. | @708602 We certainly can't have that, Clyde! I'm all about a good #Thanking, too, so I want to assist. DM us so we can take a closer look for you. *WhitneyJ"
"And the worst mobile carrier award goes to @115911. | @700600 Oh no! We're here for you, check your DM! *TiannahReagor"
"@115913 Verizon has me by the balls, I need a new phone but funds are limited. Options? | @708603 @115913 Hey! We'd love to see you make the switch! Check out our Deals page here: https://t.co/p6mO5INt1p and check it often! *AlissaFast"
@TMobileHelp Does T-Mobile offer an educator discount and what’s the details there? | @279640 Send me a DM and lets take a look at available discounts for your account! https://t.co/D4NKjg57yo *SultanGardezy
"So...@TMobileHelp 🤦🏾‍♀️ | @660255 Shoot us a DM, we would love to hear the rest ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
@115911 @TMobileHelp #tmobiletuesday $2 codes aren't being accepted by the Baskin Robbins scanners. | @115916 Hey there! Send us on a DM and let's get this fixed! *KatGrisham
"@115911 I preordered #iphonex but you guys screwed up my address for shipping and now say it can't be fixed! Come on now! | @474207 Yikes! Time for a superhero to save the day! Shoot me a DM, we'll chat! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 I love you guys, but this isn’t perfect. https://t.co/MOPepvUaz3 | @708677 We only want our relationship to be perfect. DM us and let's look into your network. *JamieK"
"@TMobileHelp #TMobileTuesdays  My Vudu reward says it was redeemed, but there was error with login on my new v30. Anyway to get a new code? | @708678 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
@115714 grand canyon national park | @708689 What seems to be the issue today? -AP
"@115714 @sprintcare more and more frustration. Now my iPhone doesn't even charge. My android won't connect to the internet. #Sprint yay me! | @708690 That doesn't sound good. Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
"@sprintcare I'm missing incoming texts from friends and family. Is there something going on in my area? | @708691 Thank you for reaching out to us about this issue. Please send us a Direct Message, so that we can further assist you. -KA"
"@115714 only good thing about you is the unlimited data | @708692 Hi there, thanks for reaching out to us. Please let us know how can we assist you today? -RM"
"It is really sad that after years and years as a customer and overcharging me that @115714 hasn't once offered a retention offer for our phones... I guess they only want ""new"" customers.  Lets all jump ship?? | @156678 We'd hate to see you leave. Let's discuss this, send us a DM, we really want to help. -GB."
"well @115714 sign up for hulu doesn't seem to be working, the stated web link is just an endless loop to dashboard... sad.. | @156678 Sounds like something we need to look at. Send us a DM so we can further assist. -GB."
"Can I ever have a good signal? @115714 | @531454 Since when are you experiencing issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@116447 I hope someone is still in the office I need some help ASAP please DM me thanx | @155354 We would be glad to help. Please DM your concern. Team @116447
"@115714 it’s too early for my phone to moving so slow, stop playing with me! | @708722 Are you having service issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"So @115714 has throttled my service so severely, that I can't download and edit my own photos on my own phone. What's the point in having service at all? | @708723 Sounds like something we need to look at. Send us a DM, we would like to check on the coverage. -GB."
Wow @TMobileHelp provides no support.  Definitely did not understand what I said to them.  Another reason to get rid of @115911. | @437443 We definitely want to help! Please meet me back in DM! *AngieShaw
"@115911 it’s confusing when I live where it says there’s coverage, yet I have no reception... | @572248 Hmmmmm....could you DM us your location so we can check it out? *ElleA"
@115911 trying to cancel a pre order I made 45 min ago was told can't be done . | @357955 Hey Matt! We will gladly look into this order and take care of it for you. DM us here so we can help out. *BlakeT
"all my msgs just deleted, i'm drove af😤 @115714 forever fucking up and pissing me off | @577415 Hey there! Is this the first time that this had happen? When did you realize that your messages has been deleted? -KW"
"@115714 These charges can not be explained by the in store sales rep, Customer care agents, no one has any idea of the line charge? | @708769 We'll be happy to look into your concerns. Please send us a Direct Message, so that we can further assist you. -CS"
@115911 This is how bad LTE is around my house. I keep hoping it's my phone but 3 phones later service in my area is still horrible. https://t.co/X6DwPK6HHG | @157713 Having service on our network is our top priority Devin. PM us so we have a look at your coverage area. *RodnellaK
@TMobileHelp I preordered an iPhone x and was unable to complete the trade in of my existing device. The  6/6s was not available on site! | @708832 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
@115714 why does my LTE disappear every time it gets cloudy I’M GETTING SICK OF THIS!!! | @708836 That must be terrible! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
I really hate y'all nut ass slow ass service. I'm about to switch @115714 🤧☹️ | @708908 We hate to hear you feel that away about sprint. Is there something I can help you with to change your mind?
another reason to switch to Sprint ! https://t.co/Bf1EzJn4CZ | @708909 Hello Daniel and yes this is another great deal we offering here at sprint. If there is anything we can help you with let us know.
"@hulu_support @sprintcare How does an existing @115940 & Unlimited @115714 sub take advantage of free Hulu as of 11/17? | @708910 Hi! New and current Sprint customers can sign up for Hulu:
•Online at https://t.co/9iQNtDIXhz
•Chat with us at https://t.co/6pfcByi97Q
•Go to https://t.co/8RFZdN4gxv -GB."
"@hulu_support @sprintcare How does an existing @115940 & Unlimited @115714 sub take advantage of free Hulu as of 11/17? | @708910 After signing up, you'll get a text message with an activation link, where you can complete the subscription process. This is a required step to access Hulu and all its benefits. -GB."
"@115714 I switched to Sprint Saturday and service is great but I need VoLTE because I travel and this is the worst right now I’m about to switch back | @283355 Hello Wren, we can try some trouble shooting steps to try and get you better connectivity if you would like?"
it’s too early to be dealing with @115714 🙄 | @708913 Please feel free to let us know whenever you are in need of assistance. - LP
"Sprint still trash though - Seriously disappointing. https://t.co/3rWRki7cFi | @692739 If you have concerns that needs addressing, please DM your contact information. https://t.co/rMApsV8PQY"
Sprint still trash though - Seriously disappointing. https://t.co/3rWRki7cFi | @692739 Please check your DMs as we are assisting you through the private thread. -LC
"@115911 Shame on you for overcharging me and lieing to me  about my bill  credit just to keep me as a customer | @507097 @115911 Thanks for sending that DM, I'll meet you there! *NickSuzuki"
"Feel like @115911 #5687 sold me on a sim card knowing it wasn’t going to work, and they dealt w the same problem from others.. smh 🤦🏽‍♂️ | @708924 That doesn't sound right, Kyle. We would love to hear more on what happened to get your feedback. Shoot us a DM. *JPL"
@115911 pls save me a Silver 256GB iPhone X on Friday thx💕 | @475509 We got you covered! Hit us up if you have any questions so we can get you hooked up! *ElleA
"@115911 want to upgrade,  but can't get past jump. It says line ineligible.  So why am I paying??? | @708925 Hey! We would love to help with that. Please DM us so we can assist you. *AndreS"
"@115911 wants me to write a review, but I'd rather not until we can discuss the issues I'm having with my new phone.. | @708926 Hey Queen. It's very important that we address your issues with your new phone. Please DM us so we can chat. *KimberlyG"
@TMobileHelp I bought a LG G6 less than 24 hours ago and I cannot receive SOME of my texts. Even got a replacement SIM already. WTH?? | @708927 Jenna can you DM me and we can get that phone back up and going for you today. *MasonG
"@sprintcare Hey, I have a few questions about my phone lease. | @708931 Hey :D! How can we help? DM us the details. -CS"
"@115714 The network around Oklahoma City is intentionally bad, right? Download speeds here are ridiculously horrible. | @708933 Thank you for making us aware of this. Please send us a Direct Message, so that we can further assist you. -JD"
.@115714 towers down again in #Dallas thanks @sprintcare | @708935 We would be happy to look into this. Please send us your cross streets and zip code. -AP
"@115911 representatives each give completely different explanations!!  #ridiculous #TMobile #sucks #unlockmyphone | @709041 Lori, DM us we can try things around and make it right! *RodnellaK"
"Hey @TMobileHelp this has been my download speeds in nyc for awhile. What’s going on? At this rate I might as well go back to AT&T. https://t.co/7Dw3z6miTE | @475873 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
@115911 Customer service is the worst I have ever encountered!!  I have spoken with four representatives in the last two days.  Ridiculous | @709041 Oh no Lori! We want to make every experience a good one! Send us a DM and we would be more than happy to help ou *RodnellaK
"@115911 how come my 2nd iPhone X that I ordered 20 minutes after I ordered my 1st one has shipped, but not my first order ? 😩 | @577410 Hey Benny! We want to look more into this for you. DM us! *DayoG"
Great service @115714! Pocket-purchased an app unintentionally. @SprintCare refunded it and blocked future 3rd party charges. Well-done! | @709043 Sprint is committed to giving their customers the best treatment. -AH
"@115911 My card was charged for my iPhone X but I still haven’t gotten shipping confirmation. What’s up with that? | @451557 I am here to make sure you get that info, ASAP! DM me https://t.co/P5ACUoCEw4 I got your back! :) *ChasityScanlanSevao"
Is something wrong with @115911 messaging?? Been down since yesterday. | @709112 Hi Martine! It's super important to make sure that you stay connect! Please send us a DM so we can take a look. *KimberlyG
"@TMobileHelp 
Hi 
I just got a message that says I am eligible for financing a new phone w/o credit card approval
What are phones available? | @709113 Aloha!! I love getting those texts!! Send me a DM so we can talk more about it! https://t.co/X9y1u6oSCt *AngieReyes"
@TMobileHelp How come when I’m on amazon or something with a link & want to ‘share’ it in a text - it shoots back to me saying ‘message failed to send’ . It’s never happened before | @127783 Interesting! Send me a DM and let's get to work on it. :) https://t.co/dPHUAru2pc *MikeVance
"@115913 Thank you for your time. | @709189 @115913 Hey Shea, DM me so we can get additional details and get to the bottom of this https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 I was then told I was immediately immediately terminated because of fraud. | @709189 @115913 We'll get to the bottom of this together, Shea. DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp I need help! CC rep typed in my card number wrong when I placed my order at 2am Friday. | @709190 I will be glad to look into that issue and make sure the order is taken care if for you. Please DM us. *Jesse S
"Just recently had my broken iPhone switched out for another broken one, thanks @115911 https://t.co/gil2mqI52z | @709191 Alex let's make this right for you. Send us a DM and we'll chat about getting this fixed *ErikS"
"@115913 I called the general manager and told him what was going on. Once he finally showed up to the store he calls the cops. | @709189 @115913 My team and I are here to assist in whatever way we can, Shea. DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp Good evening! I sent a DM. Thanks! | @195519 Thanks! We will meet you there shortly. *AliciaBanks
@115714 has the WORST customer service smh | @709194 What seems to be the problem? Shoot us a DM so we can help. - NJ
"@115714 how many times do I have to call and explain the difference between an employee discount and a 5 dollar auto pay discount? | @709195 Hey, we understand how this can be frustrating. What can I do to assist you today? -OA"
"Fucking @115714 https://t.co/KtoR9EyhIJ | @398208 Your post concerns us deeply. Please send us a Direct Message, so that we can further assist you. -ES"
@115714 I really want the Jeep! | @709196 I KNOW RIGHT?!?!?!  Did you register?  https://t.co/5BciNqgODO. Customers can enter daily!!   GOOD LUCK
@TMobileHelp I pre ordered the iPhone x and in the process I lost my jump on demand. My wife’s phone has shipped and I’m waiting. Help. | @554251 Oh wow! Sorry for the loss. We got the right moves for you! DM me up for more info. https://t.co/cYAShZx2fF *PoxMaphixat
"@TMobileHelp  Good evening, I have a question, Am I able to pay 2 months of bills at a time on my account? I have T-Mobile One @115911 | @292530 Great question! Shoot me a PM and we'll go over it! https://t.co/Hxjy5gDEwA *PeteHarman"
"@115911 why does this keep happening?  And why does my reception continue to get worse and worse?
Signed,
Customer of 10 years https://t.co/xalh2gNnwI | @709263 Hey Suzy, send us a DM and we'll look into this! *MelJ"
"Spent the whole day at Gelena, IL just got back, but I had absolutely NO 🚫❌ @115911 service. I was freaking out the whole day. | @193052 Hi! That's not what I want for you at all. We'd love to check this out. Send us a DM! https://t.co/3sF8qpf2nx *AlissaFast"
@115911 slow down my service! Ughhh the worst ! | @709347 Yikes! DM us so we can make sure you're on a plan that fits your needs! *ElleA
"@115913 thanx 4 changing the rules 4 days b4 preorder  jod is useless  walk into store, denied jod upgrade 12 days short of 3 years bye | @580155 @115913 Hey! I'd be sad to see you go! Let's check out your options. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 zero service on Windward and Pacific in Venice Beach despite having full bars. #noService #tmobile | @537427 Aw man! Strong coverage is super important so I hear you and I'd love to look into it. DM us here so we can help out. *BlakeT
"@TMobileHelp I have a problem with my pre-order | @432124 Uh oh, that problems are never good. Please shoot me a DM and we can check on it and make sure we fix it. *KendraA"
@sprintcare yeaaaa....might change to Verizon or sum because sprint be bugginnn out | @709522 This is not the feedback we hope for! What's happening to make you feel this way? -CS
"@115714 My service in an area where you say it’s 4g acts like 1g, #wtf | @642038 Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 is charging me every month a charge for my phone cuz I bought a new phone even I paid full price for @127271 when I bought it there | @709523 Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 your fucking service fucking sucks. | @709524 Hey there! We want to help with your issue. Shoot us a DM, and please refrain from profanity. -KC"
Yooo @115714 is a rip off... I’m taking my talents to @115911.... been with them for 7 years and no appreciation just sad 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ | @709525 Can you please let me know what makes you feel this way? I would like to help. - IR
@115911 @115913 @TMobileHelp any chance I can actually use my data look at the speed I'm supposed to have! https://t.co/bkTBe5aTY0 | @709590 @115913 Hi! Fast data is important and I want to help get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
I #Promise unless you're already @115911 #customer you haven't experienced Customer service like this ever!!! @TMobileHelp Rocks 💯😀 | @139699 Awwww... Thanks for all the  #MagentaLove <3 We are here for you 24/7! *VictoriaPollard
@115911 Surprise me. https://t.co/LUMUf6MQr7 | @709591 OOoooooo YEAH!   Enjoy all that awesomeness and DM any ?s: https://t.co/tdwt367vMq *NevinBruce
"@115913 phones are off again trying to make arrangements because of hurricane Harvey, just don't have the money cuz are off of work | @709653 @115913 It's important to stay connected to your friends & fam during this time. Let's look into options https://t.co/PUCbqyZK4U *RachaelTansey"
"@115911 your service is trash !!!! @115714 i need y’all help to get off this trash service. I feel like Ice cube with nwa lol | @709823 We're happy to address your concerns, Henny. DM us. *GiselleM"
@115911 uhhh are you going to respond or nah? | @709824 No service is NO GOOD! Click here >https://t.co/x0QlmC72Qi < to DM me! I want to get to the bottom of this for you ASAP! *EricaCardwell
@TMobileHelp That $300 dollar promotion for an iPhone is a sham to attract customers and I fell for it.  I’m unhappy with the measley $82 and $118 that is being credited when I was promised $300 for each phone.  Water damage on working phones. Pssshhhhh!!! | @709825 Hey there Jay! Let's make sure that you're getting the credit you deserve. DM me! https://t.co/bwHAQCkoRc *DuncanWorks
"@TMobileHelp I think we chose to do the rebate for our phones when switch via e-mail, but we haven't received anything. Is there a way I can check? | @263227 Yes, there is! Head over to https://t.co/oVp0ohhpkc and click on 'promotion status' - enter your information in 1 of 3 fields - and you'll see the rebate! We're here if you get stuck! :) *TiannahReagor"
"@TMobileHelp what happened to T-Mobile's service. Took 9 calls and to pay for services I am helping to fix?? Worst service ever! #readytoleavetmobile | @709827 Emily, I'd like to get this experience turned around. I see your DM and I'll meet you back there in a magenta flash! *AmberSellers"
"Be careful everyone @115911 is bait and switching people to get on there service. #baitandswitch #shittycompany they just can't compete with @115725 | @700600 For more information regarding our conversation, please reply back in a DM! :) *TiannahReagor"
"For the record, @TMobileHelp is probably THE BEST way to get customer service interaction quickly, especially if your phone is offline for some reason. Using Twitter on my computer to communicate with them, and getting results fast!! | @709829 That is what we are here for! Thanks for being so amazing!!! *SonjaKett"
@115911  @TMobileHelp why yall lying? https://t.co/tI5saB6jvK | @709830 We need to dive into this with you and figure it right out! #MagentaDiverHere Shoot us a DM and let's check it out for you ASAP! https://t.co/cX9JRYxboR *MelissaStephens
@115913 getting sick of AT&T and their games. They refuse to enable VoLTE for my device and have horrible  plans. How do I make the switch? | @608371 @115913 Hey! I'd love to see you make the switch! I'd love to go over all of your options. Send me a DM so we can chat! https://t.co/3sF8qpf2nx *AlissaFast
"Shit the service be interrupting me and my babies FT calls 
@115911 get it together please and thanks 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ | @709824 Happy to look into this with you and make sure you can stay connected. Just send us a DM and we'll chat *ErikS"
"@TMobileHelp PLEASE FIX THE DAMN WEBSITE!!! I am absolutely at a loss. Every. Single. Time. I try to accomplish anything account related on your site something is not working right. Currently trying to order a new phone - apparently it is too much to ask. | @709832 Oh man, not what I want to hear at all, I'd love to assist with this, DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
"@115913 trying to leave verizon paying too much for 2 iphones i need help!! #TMobile #saveme!!! | @710101 @115913 We'd love to have you on #TeamMagenta, DM me if you need assistance switching, we're here for you https://t.co/Nr93OTtXRx *TaylorBest"
@115714 sucks. They take your money without authorization then won't give it back. | @274743 (2/2) What seems to be the issue? - WR
@115714 sucks. They take your money without authorization then won't give it back. | @274743 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
I’ve been on the phone for over 30 minutes with @115725 trying to find my order. I’m about to switch to @115911 or @115714. Smh https://t.co/6eZoQXdI3G | @710144 We'd love to have you as a Sprint family member! Here is a link to our most current promotions https://t.co/OLXF2ShjmN! -Maria Q
"@sprintcare I can’t rely on the service I pay you $200/month for. This was in Tampa yesterday. We experience regular service outages all over the state, on major highways & in cities. Can you let us out of our contracts for free or credit us? https://t.co/NZJco92sE6 | @458793 @115714 (2/2) Are you currently having any issues? Is there anything we can do for you? - WR"
"@sprintcare I can’t rely on the service I pay you $200/month for. This was in Tampa yesterday. We experience regular service outages all over the state, on major highways & in cities. Can you let us out of our contracts for free or credit us? https://t.co/NZJco92sE6 | @458793 @115714 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR"
Leave his tired ass sis https://t.co/VNFbFbVecC | @710149 We hate to hear you feel that away about sprint. How can we help you today in changing you mind in leaving?
"AND The horrible service continues with @115714 Day 5 | @710150 We completely understand your concern, the open alert is still open on your area. Our network team is working diligent to resolve this issue. -JM"
"I pay $68 for my line with @115911 with my discount. But I don't qualify for free @116602 . So @115714 would be around the same price but include @115940 . Now if they included a discount on @233796 plus included taxes and fees I'd be seriously considering it. https://t.co/TQXAwBySv9 | @168989 Qualifying customers get a 6 month free Tidal subscription. So, I think that tips the scale. Come over! - JM"
"I pay $68 for my line with @115911 with my discount. But I don't qualify for free @116602 . So @115714 would be around the same price but include @115940 . Now if they included a discount on @233796 plus included taxes and fees I'd be seriously considering it. https://t.co/TQXAwBySv9 | @168989 If you have any more questions about Netflix On Us, feel free to send me a DM! :) https://t.co/86MicZnF9C *WarrenCamp"
@115911 is something wrong with T-Mobile service right now? I haven't had service in over 12 hours. | @710182 Oh no! That's no good! Where are you located? DM us so we can get this turned around PRONTO! *ElleA
"@115911 Device Unlock continues to fail. I requested the unlock twice via chat and got email confirmation today. I paid the phone in full. Note 8. Need some help here. | @161894 And we're here to provide it, Steven. Just DM us, let's see what's going on there with that unlock. *JoanO"
"De hele middag al geen 4G, is er storing @TMobileHelp? | @710183 We would love to assist however we are T-Mobile US, you may want to try @121678! *MontanaDaniels"
"I’ve been losing a lot of service lately @115911 but it’s not bc of coverage, I️ think it might be my phone! What should I️ do? | @533059 First of all, DM us. Let's take a look and make sure we cover all our bases. *JoanO"
My phone still won't let me update it 😞@115911 @TMobileHelp @115858 @AppleSupport https://t.co/xwkuDoPbpj | @273803 Hey! Send me over a DM so that we can dig into this! https://t.co/gLqwX4nHy4 I look forward to working with you! *MontanaDaniels
@710184 https://t.co/gaYv1foipM | @709830 😃😃😃 All the smiles!! 😃😃😃 Have a great rest of your day! https://t.co/cX9JRYxboR *MelissaStephens
"@TMobileHelp is it true that if I have a plan with three lines and I move a phone to a different line in the same plan I lose the insurance I’ve paid for for two years? | @573330 Great question! Insurance attaches to a phone number, not to a device. I'd love to take a look at this for you. Shoot me a DM so we can get started! https://t.co/gLqwX4nHy4 *MontanaDaniels"
@TMobileHelp TMo needs 2 get their auto txting 2gether. I shouldn't get a txt today saying my new bill for almost $500 is available when it came out 10/28 and $250 of that was paid 3 weeks ago! | @276328 Whoa! That's a big difference! Shoot me a DM so that we can take a look at this https://t.co/gLqwX4nHy4. *MontanaDaniels
@TMobileHelp could i upgrade to an iphone 7? | @157326 Let's get you an #iPhone7 📲 DM me ➡ https://t.co/m0OQWGlE4J 💪😎 *SamoAljasim
"@TMobileHelp gets Netflix, @117735 gets HBO, @sprintcare Gets Hulu, @115990 All We get is a bill. The best network also involves the best features. #Brexit | @710186 1000's of movies at your fingertips! Yup, that's the #UnCarrierWay :) *KiaWashington"
"@TMobileHelp gets Netflix, @117735 gets HBO, @sprintcare Gets Hulu, @115990 All We get is a bill. The best network also involves the best features. #Brexit | @710186 Have a #MagentasticDay! *KiaWashington"
"@TMobileHelp @115911 @115913 hey the T-Mobile app on Android is not working care to fix that please | @166884 @115913 Hey! The T-Mobile app is life and I'd love to check this out with you. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 will the v30+ be in store for purchase? | @710501 @115913 Hey! Great device! The LG V30+ can be picked up at participating stores nationwide and online, once launched. Keep in mind, quantities will be limited so get in early! *AlissaFast"
"@115911 I will trade. I will give back your Netflix in exchange for better cell service. Not happy with Temecula,CA quality. | @710502 Let's check out that service, we want to make sure you're always covered and online when it matters. DM us. *JoanO"
@TMobileHelp I goofed and locked myself out of my account. Mind helping a scatterbrained person out? | @710503 It happens to the best of us! I'd love to assist. Shoot me a DM to get started https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115913 So @119943 changed their group save plan, now they are no longer worth it for only 8mbps.  What does @115911 have for 4 lines? Bye @119944 | @710504 @115913 Hey Austin! I'd love to see you make the switch! Check out our T-Mobile ONE plan here: https://t.co/IGcNxs52Dw It's pretty amazing! DM us if you have additional questions! *AlissaFast"
"@115911 customer service is giving me the biggest headache right now! I don’t even want a phone at this point 🙄 | @710505 This is never our intention. Providing you unconditional, easy support is always our goal. DM us and let's talk about what you're referring too. *JamieK"
"Ok, @115911 , can you stop hanging up on me while “transferring me”? | @710506 Tomo, we pride ourselves on providing unconditional attention to our customers. DM us and let's assist. *JamieK"
@TMobileHelp I lent my IPhone se to a friend to use your service overseas and I got it back and now it's locked to T-Mobile!  How do Fiz this? | @153051 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker
Why am I even with @115911 the service is mediocre and I pay the same as if I was on @115725 bye T-Mobile | @710507 Don't say good bye to the magenta family. Come on back. Send us a DM and let us take a closer look for you. *JeremyJ
@TMobileHelp why can’t I chat on the @115911 i have a question | @306396 Hey there! :) Send us a DM and let's chat! :) https://t.co/86MicZnF9C *WarrenCamp
"@sprintcare I have an iPhone 7 Plus & I would like to know if I could take it back & downgrade to the regular refurbished 7 because it’s too big & my bill is too high. You guys have been charging me $20+ more each bill. | @710579 We completely understand your concern, when did you purchase the iPhone 7 plus? -JM"
"@115714 you insist my payment is past due [it's not], you give me many ways to pay it...yet it's IMPOSSIBLE to speak to a live person to rectify the problem. How can I get to a live person? #furious_customer | @710582 Hey there, let me figure it out! Send me a DM so that we can verify what's going on. - RR"
"Hey @sprintcare I’m in the heart of Arlington, TX with one bar of LTE! What is up with horrible coverage in one of America’s major metropolises?!? #DoBetter Hope this text can send with such cell coverage! | @651852 Oh no! Since when are you having network issues? This is happening in more than one location? -JM"
Saying ✌🏽 to @115714 and Hello to @ATT 😌 | @474659 Oh no! Why do you feel this way? -JM
@sprintcare  well of course they didn’t fix my account! Eric said the account was fixed! 😡😡😡 | @150243 I will be more than happy to assist you with your concerns. https://t.co/rMApsV8PQY
@115714 @sprintcare  how can I speak to a representative to address a complaint? I'd like a corporate/ customer relations contact. | @710586 Tell me what's going on and I can help you. - RR
"Beware of shitty salesman..
Know your product man..

@115714 | @710587 Wow, what's going on? We want to help. -GB."
"Its almost 12pm and @115911 hasn't made up for not doing their job correctly and lying to me. #lies #badphonecustomerservicereps #fourdayswithoutaphone #ineedaphonenotecuses #theyonlycareaboutyourmoneynotyourneeds #youtoldmetuesdaybutnowmaybethursday #makethisviral | @703891 Hey Edward I responded to ya buddy, let's talk in a DM :) *KiaWashington"
@115913 I’ve emailed you and your team has told me they the executive team again would also be emailing me and I’ve hear me from neither of you | @418028 @115913 Hey Eddie! We're her for you and would love to get you an update. Please send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp This DIGITS app.. Is it more or less T-mobile's version of SKYPE? | @532587 Hello Ken!  DIGITS is so much more.  Here is the 411 on our awesome service!  https://t.co/QRBVV3HEn2  Shoot me a DM if you have any questions. https://t.co/HxATIJF0QV *KevinGray
"Help @115911 | @710868 We're here to assist. What's going on, Edward? *JamieK"
@115911 go fuck yourselfs | @710869 What happened to make you say this to us? *JamieK
NEVER GO WITH @115911 BECAUSE THEIR REPRESENTATIVES DON'T GIVE A FUCK ABOUT YOUR PERSONAL INFO.  @115913 | @710860 @115913 Hey Lance! I'm here for you and would love the opportunity to turn this around. Click my photo to send me a DM https://t.co/3sF8qpf2nx *AlissaFast
"@115911 you guys really really need to work on expanding your service because im in the middle of Manhattan currently and my service keeps dropping. Cmon, man..... | @149824 Let's get those bars where you need them, DM us. *JoanO"
@115911 signal trash af | @710871 You should only be experiencing blazing service. DM us and let's look into your location ASAP. *JamieK
@TMobileHelp I have a video app made by company.It works well on wifi connection and works well on LTE connections.It does not stream video when 1 of the 2 connections is on LTE and the other is on wifi.This is unique to Tmobile only.Pl help me out | @710876 Oh no! That is a unique situation to have with a video app. Send me a DM so we can get to the bottom of this. https://t.co/cseyxpyzFm *VanityPena
"@115913 @TMobileHelp Any cyber Monday deals? | @711049 @115913 Nothing announced yet, but you can check out our current deals here: https://t.co/p6mO5INt1p. *StephanieGarza"
"@115913  I can’t believe I can’t finance or upgrade my phones to an iPhone 8 Plus I m paying over $500 dollars for five phones  I’ve been with the company for 5 years now paying on time this is CRAZY!! And my family trust y’all for all these years | @711065 @115913 We want to look into this and go over potential upgrade options with you, Alexis. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"I lost my job, basically a $2000.00 mistake because @115911 shut off my internet service for NO reason. ALL THEY CAN OFFER IS A $10 CREDIT. What service is the best out there? #PISSED #SundayMorning | @711066 To see if all of your options have been weighed send us a DM Michael/Zach. We're more than happy to look into this for you. *KaeW"
"I’m truly PISSED that @115911 @115913 decides to do a buy one get one iPhone AFTER I have activated a new line on my acct!! You guys need to give me a free one since I just added that line less than a month ago!!!! #NotAHappyCustomer | @711068 @115913 We'd be happy to check out your account and go over potential options with you, Neicy. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp no deals on the note 8? | @266610 We sure do @266610! Check it out! https://t.co/3NoOuSRT0q *JustinL
@TMobileHelp I haven’t been able to use the service on my iPad since about the beginning of last month. Is there any way that a bill credit can be added to my account for service I can’t use? | @301733 Thank you so much for reaching out to us here! Please DM me the details https://t.co/PqgHENiX1V and I'll check everything out with you :) *ByronEdwards
"@TMobileHelp I have a cracked screen LG k20, what's the insurance deductible for it? | @711070 Oh man, I want to make sure this gets taken care of. Send me a DM https://t.co/tCo20jmsK2 and I'll review your device protection plan for the deductible! *JelisaAbregano"
"@260054 I am overwhelmed with the extremely poor customer service as a new Sprint Customer. I’ve given your company SIX months to resolve my incorrect bill. I have a family to support, so Paying $300 a month for a $150 plan is NOT okay. Please contact me to resolve. | @711255 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM and be sure to include your contact number. @260054"
"@sprintcare 
Hi ! I own 2 phones with Sprint ( not family) with unlimited everything ... Will I be able to get Hulu with that on the 17th ? | @711256 Hi. Send us a DM to continue the conversation. - JM"
@115714 is the worst company in the phone bizz....just know #facts | @128570 Mr. B. this is Felicia.  What is your issue?  Is this related to the last conversation you and I had? -Felicia R
"I think I'm  ready to move on from @att. @115714 @115725 @115911 what kind of deals do you have | @711257 Hi! We saw your tweet and it'd be great having a new member at Sprint Family. To see the plans and offers available, you can visit these links: https://t.co/Hzr3Br6qCY https://t.co/hK2ExZ23qs . :) -AP"
"Funny how @115714 can charge new fees ASAP before the bill cycle even closes out, but I've been waiting for them to credit my account for close to a year for money they owe me...... | @711258 Send us a DM with the details of your issue. - JM"
Bro who else is having the hardest time getting videos to play on their iPhone ? @115714 you suck | @711254 Hey! That's definitely not fine! Let me take a look into this for you. Send me a DM. -ND
"@sprintcare I have called twice already to have a  Fradulent charge taken off my bill. It's been 2 weeks and it still has not been resolved. | @711259 Hi there! Please send us a DM, so we can further assist . - LP"
@115714  your reps want to waste hours of my time and lie to me and I️ seem to be getting nowhere with resolving my issues. So maybe you will respond to me on here | @711260 Hey there! What's going on? We'd like to help. - KF
"@sprintcare i was on hold for over 15min on chat regarding my phone issues, had to disconnect. CS for ur VI users is really bad | @711261 What seems to be the issue? Let me help! -ND"
"Drop my iPhone X one time and it shatters fuck you #Sprint FuckYou #Apple | @711262 Wow, that’s terrible. Send us a DM to see what's the best option for you to fix it! - RR"
"@sprintcare Is Sprint going to have any deals for Black Friday? | @711263 At this moment Customer Care department doesn't have this information. But you can always check our Offers web page at https://t.co/dwtDgGbWzU, Or get in contact with our telesales department at the following number: 800-777-4681 - JA"
"OMFG @115913 THANKS TO YOUR SHITTY @115911 COMPANY MY SIM CARD JUST GOT HACKED BECAUSE OF YOUR DUMBASS EMPLOYESS AUTHROIZING RANDOM PEOPLE ON MY ACCOUNT, THANKS ASSHOLES. FUCK YOU AND YOUR COMPANY | @710860 @115913 Hi Lance! That's truly not the experience I want for you at all and would love to work with you to get to the bottom of this. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"when waiting for a signal takes longer than the phone usage itself... wow. #Sprint | @711266 Allow us to take a look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 40 min still on hold ain't nobody came an said hi or hello in the last 15 min...when should I hang up | @128570 Good morning.  How are you and what's going on? -Felicia R
Do not go to the #AT&T store in Annapolis mall. The level of customer service in that store. Disgraceful. Even #Sprint has awesome customer service. | @711268 If there is anything we can do here at sprint for you let us know we love to have you as a customer if you already not one!!
@115911 got yet another spam call from this number +1 303-834-9034 | @212052 Hi there! Have you added them to a blocking list? DM us. *GiselleM
"@115911 worst carrier ever! I called spoke with one of your agents and was promised a credit & a call back of course I got neither #tmobilestealingfromcustomers | @711298 We believe in being transparent and accountable, Angelica. DM us, tell us what's going on. *JoanO"
"@TMobileHelp Hey guys, I have to swap my wife's phone out tonight. She has a micro sim and new phone needs a nano. I have a spare tmobile nano sim at home. Will a phone call be enough to swap it over? | @216781 We can update the sim over the phone! Or you can update it through your My T-Mobile, send me a DM https://t.co/9IUH5Nit1g for more details! *AmberSellers"
"Hey @115911 very subpar customer service right now, @TMobileHelp is no help, 0/10 do not recommend smh | @568811 Hey there! I'll be shooting you a DM shortly, meet me there! *RyanMitchener"
"@119511 who know trying to start new service was so difficult...2 hours on Monday 1.5 hours on Tuesday and one hour and coutng today. Still not get service started...might as well stay @115911 | @552693 Yes, Irvine! Stay with your #MagentaFamily! What's making you want to leave? DM us so we can turn this around! *WhitneyJ"
You guys need to hire better representatives. @115911 | @711299 What's going on? We're here to make sure we've assisted to the fullest. Send us a DM letting us know more about your experience and T-Force will be to the rescue. *KeithM
"Any deals on the iPhone 8 Plus @115911 @TMobileHelp or anything for Black Friday ? | @615860 Hey there Brandon we currently do not know the promotion for Black Friday just yet we will have more information coming soon. If you have any other question just DM  on the link below and just reach back out. 

https://t.co/GzQFNLmNtl *RyanPerez"
I hate @115911 smh dumbest decision ever | @711300 We only want you to be confident with us. DM us and let's talk about what's going on. We're here to turn things around for you. *JamieK
"@115911 you can never complete my order Everytime I use my credit card my money better still be there when I go out today. If not you will have a law suit on your hands. | @711301 Matiña, we certainly want to make sure your order is processed as expected or you're not getting any surprise charges. Send us a DM so we can assist. *KeithM"
"@115714 you suck so bad. trying to upgrade 2 lines to iPhone x. worst experience ever. broken pages and system errors. so much 4 iPhone 4evr | @516428 Our apologies, our website is currently under maintenance, it will end at 3:00 AM (CT). We know that you are as exited as we are! LM -."
@115913 so I have a $600 credit on my bill and can't use that to pay off my phone I'm buying thru you??I was wanting to upgrade but guess will buy elsewhere now. | @711653 @115913 Hi! I'm here for you and would love to take a look at all of your options. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"yesterday I went to pay off what I had left on my cell phone so I could give my old phone to this guy who is just getting back on his feet after being homeless for 8 years BUT T-Mobile had me pay off the wrong phone and ive been on hold now for 15 minutes @115911 @TMobileHelp | @711654 Yikes! Let's look into this, Shoot me a DM! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"Is this LTE @115911? I would expect more than this out of edge. https://t.co/TvpLoPWOzq | @182315 Let's make sure you get the 🔥🔥🔥 speeds you expect, Tyler. DM us. *JoanO"
@TMobileHelp if you need customer service for @115911 use Twitter they were excellent. | @711657 Thank you so much for the wonderful support! 💪😎🌟 We are always a DM away: https://t.co/gAmFrAsnx1 *PatrickUllmann
"“Yeah we buy out old contracts, up to $650” Then you get denied. Good thing we have 30 days to cancel. @115911 @115913 | @711658 @115913 Hi Matthew. This is truly no the experience I want for you. Those buyouts are a lot of cash. Let's get to the bottom of this. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
No service at work. You suck balls @115911 | @711659 Well let's figure out what's causing this coverage issue at work. Send us a DM for assistance. *JasmineS
"@115913 Black Friday sale info coming soon?  Making a carrier decision and want to see what you are offering. | @432292 @115913 Hey! Saving money on Black Friday is always great and you can bet we'll let you know on our Deals page, when we have the details. Keep your eyes here: https://t.co/p6mO5INt1p *AlissaFast"
"I'm done with @115911!! | @711660 Oh no. Why would you say that, Brandon? DM us. We're listening. *GiselleM"
@TMobileHelp @115911 cant believe I've been completely lied to and treated like a complete sucker. Thank you for betraying a loyal customer of 10+ years. And pretending there's nothing you can't do about it. Seems like the perfect time to switch to @115725 | @711661 Yikes! I definitely don't want to see you go. Send me a DM so we can work on this. https://t.co/cbaCC4vqgh *MichelleWalker
"Probably leaving @115911 after this next payment. Thanks for nothing! | @711662 What happened to make you want that, Aaron? I'm sure we can change that, DM us. *JoanO"
"Fortunate to get the I Phone X for me and my GF @55396 .. thank you @115714 for the help https://t.co/9irz9aYo9y | @381967 Ty for your feedback! It's better for us if you get the new phone as fast as possible, we're working overtime to make that happen. :) -NL"
"@115714 how do I get the free Hulu I’m tired of paying for it 🤷🏽‍♀️💁🏽 | @500274 Hi! New and current Sprint customers can sign up for Hulu:
•Online at https://t.co/9iQNtDIXhz
•Chat with us at https://t.co/6pfcByi97Q
•Go to https://t.co/8RFZdN4gxv
•Call Sprint customer care -GB."
"@115714 how do I get the free Hulu I’m tired of paying for it 🤷🏽‍♀️💁🏽 | @500274 If you’re already a Hulu Limited Commercials plan customer without any premium network add-ons and if you pay Hulu directly (not through a 3rd party), you can switch your billing for Hulu to Sprint. It will be included as part of your Sprint Unlimited plan. -GB."
"@115714 love when I get a text that my new phone is ready for pick up in store, and I get there and it’s not there!!! Great job!!! :) | @711724 If you place your order through the store, they will contact you as soon as the device is available. -PC"
"@115714 love when I get a text that my new phone is ready for pick up in store, and I get there and it’s not there!!! Great job!!! :) | @711724 We haven't forgot about you, we're filling orders as fast as we can. You can check the status of your order o https://t.co/RDgqxv7W9w , if you order number starts with or-pdpm. -PC"
"@115714 my friend broke her @verizonsupport iphone. i gave her one of my old Sprint Droids, and VZ said it wouldn't work. i thought you were both CDMA? | @315365 Hi there! The phone needs to be unlocked, in order to be able to work with a different carrier. - LP"
Just when i think about quitting you @115714  https://t.co/C7UkEURUHl | @257444 You can visit our newsroom to learn more about this amazing plan by clicking on the link https://t.co/JaHTMSrexQ . -KJ
"Just when i think about quitting you @115714  https://t.co/C7UkEURUHl | @257444 I'm so glad that you are staying with us, With this great new plans, enjoy Unlimited data, talk and text and streaming in HD with Hulu. Hulu is a video streaming network that offers unlimited access to the most popular next-day TV, thousands of hit shows, movies and more. -KJ"
trying to order a new phone and these @115714 people are absolutely useless | @558337 Hello there! That's definitely not the kind of feedback we want to hear. What seems to be the issue? - WR
@115714 i am not gonna lose my family over this bs is there a way to trade in a s8 for a s8 that does what it is supposed to do? the local stores cant seem to fix the issue and i cant stay on hold all day troubleshooting options that dont work | @711725 Send us a DM in order to continue the conversation. - JM
"@115714 in San Francisco, CA, USA:  #speedtest #sprintsupport - - - - - - - - are these numbers acceptable to you? https://t.co/DfZbFXisr9 | @711727 Sounds like something we need to look into. Send us a DM with your nearest cross streets and your ZIP code so that we can take a look to the coverage in this area. - RR"
"2-We returned our Iphone 6’s to the physical store when we picked up our 7’s... Sprint mysteriously can’t find phone or their own store!! That’s another $500!!😡😡😡 @115714 | @711728 Hi there, please send us a DM so we can further assist you. - LP"
@115714 customer service sucks they suppose to call me about my bill issue after I spent 2 hours on the phone with the support nobody can tell me the issue I will recommend every customer to check your bill because sprint add charges without notice after 9 years of service | @711729 Thank you for the information how can I help you today.
@115714 customer service sucks they suppose to call me about my bill issue after I spent 2 hours on the phone with the support nobody can tell me the issue I will recommend every customer to check your bill because sprint add charges without notice after 9 years of service | @711729 Hello we hate to hear you having issues with the bill. Is there anything I can do to help you today.
Considering a new phone carrier since @115714 @sprintcare mislead their customers | @711730 Please DM us so we can take a look into that. -LC
#Sprint or #Verizon ??? I have Sprint and I am considering the move to Verizon any opinions??? | @703057 Oh no! Why do you want to leave our Sprint family? -JM
"@sprintcare @115714 if certain deals going to be offered make sure all sales representatives are updated on info. Not false advertising & screwing over faithful customers like myself. If i had to rate my experience for the day wouldn't be the greatest. Thank you for your time | @711730 We'd like to know more in order to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Beware of upgrading with @115714. One week they’ll charge you 30/line then run a promo the next. Won’t honor promo for those that paid. #iPhone #sprint #CustomerExperience | @711731 Oh no! What is going on? -JM
i stand corrected; #sprint blessings in disguise. | @711266 We are happy to help! -LC
@115911 @TMobileHelp ugh can someone please help me with my order??? No one can help me on the phone | @711976 Sure thing! Send me a DM so we can get started!. ;) https://t.co/cbaCC4vqgh *MichelleWalker
@115911 even customer care horrible been on the phone since 8:30am today and still on calls keep dropping and Internet is garbage | @711979 We're all about ensuring you have the coverage you need Boe. Send us a DM so that we can take a look into this for you. *JasmineS
@115911 service suck been with them 8 years and I’m ready to break up who has better coverage? I’m looking👀 | @711979 Whoa! I thought we were having a great time. What's going on to make you not feel the same in this relationship? *JamieK
"@115911 Please improve 10306 https://t.co/5owY3mS1LT | @171603 Slow speeds are no fun so I hear ya, Amy! Can you send us a DM here so we can look into your coverage with you? Thanks! *BlakeT"
"@115913 Hello John, moved my entire family over to T-Mobile from AT&T in October after having great service from T-Mobile on my tablet for a year.  Had the worst service from my local store manager and no one is calling me back about it...really hate to leave t-mobile. | @711980 @115913 Hi! That's truly not the experience I want for you at all. Let's dive into this and find you a solution. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Dang, @115911, fix your signal in Montana to better-than-EDGE. You're making it hard to talk to my girlfriend @96854. | @316751 Hey Kari, let us look at your location. DM us, we want to keep you two connected. *JoanO"
Son! i d k if its @711982 or @115911 FUCKING UP MY LISTENING FLOW. Whether piff take off that u need wifi bullshit to listen to music or T moblie get their LTE together cause 104 a month is alot to invest in wack service; we in 2017. | @711981 Whoa. We're happy to check into this with you. Please DM us. *GiselleM
@TMobileHelp Hey can I DM and go over options to migrate my prepaid tablet line with FDFL back to postpaid again? | @553884 Of course! You asked so very nicely ;) Chat with you there!  https://t.co/IUIA5vQSHC *MattHargleroad
@115714 we had a rough start but you're coming along. Now to get a tower or here.. #babysteps #letsworktogether #nomoreroaming | @712102 Hey there! Are you still having service issues? Let us know. -TN
WTF is wrong with yall website? I can't get anything done @115714? | @712103 Hey! What are you trying to do on our website? -JD
"This sucky signal is for the birds! Why th is the signal so bad lately?! @115714 | @325883 Hey there! We would like too look into this for you. Shoot us a DM, so that we can further assist. -KC"
Last attempt with @115911. called again b4 doing my switch tomorrow & I guess they are willing 2 have ppl switch 2 competition @TMobileHelp | @573700 We would love to help you out! Please shoot me a DM here https://t.co/jAb1JkOMRy  *AngieShaw
@115911 location....this is bad business | @577629 That's no good. I can understand wanting a receipt. We are here to help. Please DM us so we can assist you please. *AndreS
"@TMobileHelp preordered iphone X at midnight via call, rep said she initiated the trade-in but i don't see it applied to my account. help? | @712166 Andy, thanks for reaching out! I can totally check this out for you through a DM https://t.co/tCo20jmsK2 *JelisaAbregano"
@115714 after 17 years of being a customer you are refusing to unlock a phone that I own outright? | @410229 Tell me what's going on and I can help you. Shoot us a DM let's look into this. - NJ
"Dawg my iPhone 7 plus been on 3G allllllllllllll day! @115714 | @123889 Please send us a Direct Message, so that we can further assist you. -AH"
@115911 is really on some other shit I pay insurance every month and they saying I can't make a claim for a new device🤔🤔😤 | @712225 Hey Griselda! We want to be able to look more into this for you. DM us. *DayoG
@115911 can someone in T-Force hit me up? I have a question about name is. | @712226 Absolutely! We are here to help. Please send us a DM so we can assist. *AndreS
"@115714...#complaint..#poorservice.... https://t.co/UYPehyXFKE | @712230 Please send us a Direct Message, so that we can further assist you. -AH"
@TMobileHelp please reply to my dm | @284842 Hi there Arielle! We got your DM's and I will be meeting you there shortly! ^^ https://t.co/znHA9pL0mM *BrendanLee
"My iPhone 7 keeps freezing, is anyone else experiencing this problem???? #apple #sprint #iphone | @583004 Thanks for bringing this to our attention. You can find troubleshooting steps here - https://t.co/FpUcWrYTMV . -Resolution Sup NW"
"My phone been trippin @115714 is ass | @712296 Let's look into this. Please send us a Direct Message, so that we can further assist you. -SD"
"@115913 put iPad sim in modem for some emergency coverage while waiting for new internet. Looks like I’m throttled. How can we fix this | @200212 @115913 We'll get this checked out asap, Shane. DM me https://t.co/Nr93OTtXRx *TaylorBest"
1 month w/ @115911 & less than thrilled. Netflix not included in our 1plan and 0 service in Canada. How many years do we have to suffer? | @170814 Oh wow Terry! Apologize for any inconveniences to you. Please send us a DM so we can rectify all concerns now! *JohnikkaD
I always have problems with @115714 10/10 would not recommend to anyone | @712378 This is not the experience we want for our customers. Can you send us a Direct Message with any issues you may be having. -KD
"@115911 my card was charged but it hasn’t been shipped yet, should it be shipping soon if i have a date of 11/3-11/10? | @364493 Yes! We can look deeper into your order. DM us and we'll check out the details. *KananiB"
@115911 seeing peoples orders for iphone x ship already. I called 3am sharp n its still being processed . When will mine ship? | @130310 It will be happening soon Daniel! Send us a DM and we can get you more accurate info! *KittyG
"@115911 I am vacationing in Cancun, MX and can't use the service. Please help | @712430 Hey There! We are here for you. Your coverage is our number 1 priority! DM us, let us check it out for you! *DayoG"
@TMobileHelp umm hello my hotspot is not working  and I have a note 8 I called t Mobile  and they didn't  do anything | @712431 We don't want you going disconnected! Shoot us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"My @115714 bill is due Dec 1, 1911. I don't want to see the late charges on that. https://t.co/fhjfoj1x2t | @712446 Please feel free to reach out to us with your Sprint related concerns and queries, we'll be happy to assist. -SD"
"Phones been down all day saying no service like wtf @sprintcare this happens way too often | @499457 Thanks for contacting us. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
Shout out to @115714 for providing such outstanding service… https://t.co/WDL1dwUfbd | @340341 Glad we could be of help! -AH
I HATE @115714 SO MUCH 🖕🏼 | @712512 I would like to change the way you feel about us. -JD
I HATE @115714 SO MUCH 🖕🏼 | @712512 Why do you hate Sprint? :( -JD
@115714 I sent a risky text 2 hours ago to one of your users and it still hasn’t delivered. GET IT TOGETHER! https://t.co/2kO1hB7R0q | @712513 Thanks for reaching out to us. What seems to be the issue? - CE
"i hate @115714 why do i have unlimited data if it don’t even work. | @497910 Allow us to help. Please send us a Direct Message, so that we can further assist you. -JD"
I ain’t gone lie @115714 got some GREAT ASS SERVICE 😌🤘🏼 | @712514 Hey reading your post deeply concerns me! Shoot us a DM providing your ZIP and nearest cross street. - AW
"What are the odds @sprintcare actually cares?   The way they are treating me tonight is disgusting.  Your site has an error. Fix it | @577794 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
@TMobileHelp  I am sadden by a a misunderstanding/communication in one of your stores | @280221 We always want the best experience for you. I'll meet you in DM. *StephanieGarza
@115911 if u have jump on demand why do u need to pay the 279 down payment ? I thought jump was zero down | @309798 Thanks for reaching out and asking! Send us a DM and we can further assist you with this :) *ChanneyT
"@TMobileHelp my phone will not boot up, how do I get help? | @712559 Oh no! Send me a DM and I can help get that phone working for you again =) *Tyler H"
@sprintcare why are you never able to solve problems I have called several times to get my online access fixed twice and still nothing? | @712566 Hello. What issues are you having with your online access? Are you having issues logging in? Do you receive any error messages? -KW
@TMobileHelp my.t-mo undergoing maintance? cant get any page with a form to load ATM. | @167968 Hey Ken! Let's take a look together click my pic to send me a DM plz 📩📩📩 https://t.co/mn6KTF2tgi *RayNg
@TMobileHelp just spent 1 hour 45 minutes on hold to be hung up on. Can I get help?? @115913 | @712617 @115913 Hi! I'm sad to hear of this and I'd be happy to help. Send us a DM. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp is the sim starter kit that comes with the iphone x a prepaid one? | @438250 I've got your back right here in DM if you have any other questions: https://t.co/EoqAVShpFT *AustinWebb
"@TMobileHelp is the sim starter kit that comes with the iphone x a prepaid one? | @438250 Great question, and the iPhone X is AMAZING! All our SIM's work with both prepaid and postpaid service. *AustinWebb"
"s/o to @115911 for claiming to provide free netflix w a TV package when they actuallly don’t | @712673 Hey Ryan! What do you mean, send us a DM and let us know what's going on! *ChanneyT"
I don’t know who’s loving this more; me or @115911 #HR4HR #WorldSeries2017 | @431296 This game is #MagentAmazing! ⚾⚾⚾ Who will win it all?! 💪😎🌟 *PatrickUllmann
"@TMobileHelp your service sucks. #HR4HR | @712794 Having strong connection is important, Chris. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@TMobileHelp does the high speed data prioritization kick in after 50gb of usage between both lines? Or only on the device that's used 50gb? | @351274 Hey there Brandon! Please send us a DM and we would love to answer all of your questions :) *PennyC
@TMobileHelp can I pre order Iphone x | @413849 Hey there! I will be more than happy to get this pre-order taken care of for you :). Please send us a DM. *PennyC
Need help @TMobileHelp | @178479 We're here for you! Shoot us a DM and we'll get started. https://t.co/lOqKyE0PXQ *ReillyLeritz
"@TMobileHelp @115911 the HR4HR thing is great & all. Rly tired of u blasting the MLB w/ that & waking up in a 30d house no insul. HRHR 🤔👀👌? | @712867 We'd love to gather more info about your concern, Meagan. Send us over a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115714 need to anoint their services with the blood of Jesus because this is sad and my nerves is bad. | @712874 Hey there! We saw your post, and we would love to assist. Could you elaborate on your issue? Please let us know. - RC"
"Even customer service guy couldn’t figure out. Care to explain, @TMobileHelp @115911 ? Magic numbers. #iphoneX  #tmobile https://t.co/yU2m52yZnp | @712921 Let's go over the pricing and clear this up. Send me a DM. https://t.co/dPHUAru2pc *MikeVance"
"I mean, how awesome is @115911 !! Thank you for another successful preorder year as I do this every year when a new @115858 iPhone is out 😬 https://t.co/i1bKSsta6h | @399050 Yay! Enjoy that amazing new iPhone X! *NatalieKelm"
@115911 @TMobileHelp why is it that I promised that I would be able to upgrade with my JOD plan w/o a downpymt and now i do what changed | @712922 I'd love to provide you all the details on this! Please DM me here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
GREAT NOW I HAVE NO PHONE @115913  ALL THE TOWERS FROM @115911 ARE DOWN IN MY AREA :( | @713006 @115913 OH no! Let's get right on this and get to the bottom of this. Send us a DM. https://t.co/3sF8qpf2nx *AlissaFast
Man @115911 is about to go broke with all these home runs! | @172603 All for a good cause fam! 🙌 ⚾️ 🙌 #HR4HR *SoRaYi
"Looked at my order on @115911 app, said order processing. Refreshed the page and it changed to shipped!! Boom #iphonex #tmobile #shipped https://t.co/PV2vRujGdr | @577410 Ah, yeah! That's what we love to see! 👏 enjoy that iPhone X! https://t.co/dPHUAru2pc *MikeVance"
"@sprintcare every month we have the same conversation.  Every month my bill exceeds $400.  Every month you reduce it.  Can we just fix it? | @713010 Hello Daryl! We would like to review this for you. Please, DM us. -CL https://t.co/rMApsV8PQY"
y’all trash @115714 | @713171 Hey! What's wrong? What seems to be the issue? -ND
FUCK @115714 MY PHONE ONLY WORK GOOD PASS MIDNIGHT https://t.co/tWzahtDSKi | @713173 Oh no! What is going on? -JM
@116447 Why is your company trying to scam me out of $545 on a replacement phone covered by insurance? Is it time to switch to @115725? | @376415 Team @116447 would like to help straighten this out.  Please DM us your contact info so we can take a look.
"Hey @sprintcare - I have sent you a follow up email, could you please get back to me? Thanks | @637799 Get started here: https://t.co/fVdgAmGKjb Conversation will be continued in your secured web browser. -FR"
"Hey @sprintcare - I have sent you a follow up email, could you please get back to me? Thanks | @637799 Hello please go to the link and I will be happy to see what the issue is. -FR"
@sprintcare what’s the best number to call for customer service. Online only shows numbers for sales | @590364 Give us a call at 888-211-4727. We'd be available till 10PM CT. -MM
"Aye bro @115714 y'all terrible, I've highkey had it up to here with y'all shenanigans do better | @713175 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP"
"@115911 my iPhone 7 is not Letting me answer or complete phone calls, EVERYTHING else works... help! | @713208 What good is a phone that can't make calls, Eddie? I hear you and I'd love to look into what's going on with your device. DM us here so we can check it out and assist. *BlakeT"
"@115913 I bought iPhones for 2 of my kids on @115911, same phone, 2 totally different prices. the website is whacked! #fixit | @713209 @115913 Hi Geri! Consistent pricing is definitely important and I'd love to check this out. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp they say one thing in the store and another on the phone | @713210 This is the total opposite of what we want! Send me a DM, let's chat. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
@115911 @TMobileHelp just got my 🐼 pixel xl 2 yesterday. Is it too late for the promotion? | @405060 If you purchased your Pixel between October 17th and November 2nd you can still take advantage of it! *BrittanyJones
Just want to say FUCK YOU @115911 😡 haven’t had a phone in over 24 hours because they fucked up. | @713211 Hi Destiny! We definitely don't want you without! DM us so we can take a look at this and get you some answers! *WhitneyJ
"OK. @TMobileHelp It’s happening again. This time right where I live and work. Maps will NOT load. Spins until it times out. Very frustrated. 33071.also iHeartRadio will not load and play. | @699846 Hey there! I just responded to your DM, so be on the lookout. We'll get you up and running, so don't worry. *ChrisScott"
@115911 can I dm y'all with a question? | @306658 You can DM us here! What's up? *JoanO
"@115913 do you guys offer a completely uncapped hotspot plan? something that i don't have to turn off dropbox when using? | @713504 @115913 Hey! I'd love to go over all of your options, John. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp , Trying to get my  T-Mobile Samsung galaxy S8 purchased from https://t.co/fMkpJji2uC  unlocked. Samsung says talk to T-mobile. T-mobile customer care says they cant do it. Please help me out...I am in India and need to use local carrier's SIM.  Phone is Fully paid. | @713505 DM me and let's look into this ASAP! https://t.co/86MicZnF9C *WarrenCamp"
"Ugh @TMobileHelp @115911 really wants me to cancel this contract come February with this crappy customer service. https://t.co/Qj9x9Nzdur | @713508 I would love to work with you to turn this experience around. Send me a DM, and we'll get started!  https://t.co/QdMOv35qgk *PeterLabrecque"
"@TMobileHelp Amazing team that genuinely cared about my issue and had it resolved! | @713509 We're happy to have you apart of our family, Erika! :) *TiannahReagor"
@115913 wonder if I'll get a response - our experience with your company is one for the books and deserves your attention! Training and knowledge among your staff on the streets is unimaginably poor and is making me regret switching from Verizon. My # is 630-674-6783 call me | @713510 @115913 Hey Patrick! I'm here for you and would love to forward along the feedback. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Wow, so my phone just shuts down like a computer #samsunggalaxy #sprint #s6 @117159 @125607 | @183333 Is there any message that pops up on the screen when this happens? Have you take the device to a repair store to have it checked? -PC"
@115714 took care of my issue GOOD JOB Sprint!!! I’m a really happy customer now!! | @468865 Great. Will you be needing anything else? - JM
"@sprintcare What's up with your site and app? I've been trying to pay my bill all day! When I called, I was on hold for an hour!!!! Get it together Sprint!! 🤬🤬🤬🤬🤬 | @713554 Hi there! Thanks for bringing this to our attention. We would love to look into that for you. What seems to be the issue with the website? Are you getting any error message? - WR"
"Wtf @115714 you changed my plan without my authorization? Wtf is a National freedom plan? Where is my 10 gig mobile hotspot I had free every month? | @468865 Hi there! Please send us a Direct Message, so that we can further assist you. - JM"
"I swear I lose about 30 brain cells getting angry using my phone with this slow service and then trying to pay the bill I lose another 30. Do something bro @115714 | @713557 What type of issues are you having when trying to pay your bill through https://t.co/0qT1rLBLtN? In regards to the slow data, does it happen at just one location? What does it show on the signal bar when you get slow data? -PC"
"@116447 not receiving text messages reliably on my phone. Sprint Customer service unequipped to handle serious issue. Can you put me in touch with someone who can? | @713558 We are sorry to hear that you are having problems with text messaging, Please send us a DM and an agent with Team @116447 will be happy to assist."
@115913 I would like to private message you how would I go about that | @713766 @115913 Hey David! We're here for you and would love to help. Send me a DM so we can chat! https://t.co/3sF8qpf2nx *AlissaFast
@115911 you full of shit & today is the day | @713767 Woah! What's going on with you? *KaeW
"@TMobileHelp I received my new phone but no return label for the trade in, what do I do ? | @713768 Head to your My T-Mobile account to print off your label! Everything is right there for you. Send me a DM and I can help! https://t.co/yZ5k0mtFsX *SonjaKett"
"@115913 I have a friend w/AT&T who might go TMo w/4-5 lines port over. They have iPhone 5s. I told them there might be good deals w TMo plans & new iPhones this Black Friday, and to tweet you himself, but he's skeptical. What should I tell him? | @713769 @115913 Hey! Share the link to our T-Mobile ONE plan and Deals with him! https://t.co/p6mO5INt1p  https://t.co/IGcNxs52Dw *AlissaFast"
@TMobileHelp Quick question. Which credit bureau does T-Mobile use to run credit checks? | @713770 Great Question! We've replied back to you in DM. :) *MikeVance
"@115911 on that bull smh ! | @713772 Woah, what's wrong, Micah? *JoanO"
"@115911 why does T-Mobile make check payments so difficult. Issues come up and the length of time to get it is a problem. | @713773 I'm all about making sure my funds are processed as expected, especially when I could use that money. Send us a DM and let's work together on what's going on with that check payment. *KeithM"
"@TMobileHelp Hello, I would like assistance removing the carrier lock on my iPhone 6s. | @713774 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
I can’t believe @115714 kept me on the phone for a good hour n couldn’t solve my issue! 🤦🏿‍♂️ I need another line... https://t.co/236WvsIhnN | @713818 We're sorry for the inconvenience that you've experienced. Let's assist you via this forum. Please send us a DM so we can do so. -KT
@115714 @SprintCare What does it take to CANCEL my cellular services?!? I called many times just to find out you do NOTHING to satisfy me! | @714003 Hello I will be happy to help you. You can cancel service by contacting our account services at 800-847-6654 -FR
@115911 i hate y'all https://t.co/cbeLOfVM9J | @714004 Why is that Adri? *JoanO
.@115714 My LGG4 got stuck in a bootloop and died. My LGG5 is now showing signs of doing the same thing after 1 year. I don't want to pay-off another broken phone that I bought brand new in order to get a new one that works. Can you remedy this? | @714005 Does the phone presents any error message on screen? Was there any recent update made to the phone? -PC
@sprintcare inconvenienced isn't the word.. I'm ready to cancel you guys | @714006 Hey Berto! We do understand that can be really frustrating. We are here to help! Please send us a DM -CO
"@115714 THIS is LTE? #sprintsucks https://t.co/NIqjwmp6Ig | @648218 Hi Tiffany, I am about to call you. -Resolution SupervisorDR"
I just want to thank @115714 for lying to me in the phone yesterday and then hanging up on me the day after after I tried to resolve an issue. Why are you lying to your loyal customers???!! | @634669 This isn't the treatment we like to hear our loyal customers such as yourself have receive. Please send us a DM as we would love to assist. -CW
"Got to love crappy phone service where you can only FaceTime 50% if the time if you’re lucky. #sprintsucks @115714 upgrade your network already! https://t.co/Xj74sqyICN | @714008 Hey! That's not the type of feedback we like to read from our customers. Please follow us at @sprintcare and send us a Direct Message, so we can further assist you. -DG https://t.co/rMApsV8PQY"
@115714 Y’all Service So Shitty Mane | @714009 HI there! We want to help. Please follow us @sprintcare and send us a Direct Message in order to assist you and solve your service issues as soon as possible. -Y.F.
"@115714 Why is my phone still getting double text messages...smh | @714010 Hey there! We’ll be happy to take care of this. Please, send us a DM to further assist you. -MH"
"@115714 I’m fed up with you ! My service is horrible RN | @714012 That doesn't sound fun. Let's work together to get this fixed. How long has the issue been happening? Is the issue impacting anyone else in your household or around you? Is it related to voice, text or data? Please DM us so we can help. - AP"
"@115913 🗣🗣 will you give me free iphones if I sign up for a t-mobile plan? | @714160 @115913 We've got a sweet BOGO going on for a limited time if you add a line to T-Mobile. Check it out, here: https://t.co/38Et9rf5Dp *DanKing"
@115913 switched over from att to tmobile. Switch2tmobile cards did not work had to pay $600 to a debt collector cause att put me on collection. No one can answer at tmobile and im $600 down :( loving tmobile though... | @714161 @115913 That doesn't sound right. It's important to us that you're able to utilize the reimbursement you receive. Please DM us and we'll check this out with you: https://t.co/cuEwtd2epS *DanKing
"Hey @115714 @sprintcare do I seriously have to go to a store to get my phone on a total protection plus plan? Cuz I canceled it 5 months ago in my account and I regret canceling it! Just wanna make sure my phone is protected before I upgrade to a new one! So that no problems come | @600789 Hey! Unfortunately, we aren't able to enroll you in our Total Protection Plus once it has been cancelled. We can only add the insurance on upgrades and activations. -CD"
"@sprintcare just activated new line on my personal account wanted to get my plan changed to the plan I originally had  a week ago from retention please can u help thanks! | @121555 Hey there! We'd like to check more on this. Please, send us a DM to further assist you. -MH"
@sprintcare why do I and my sister not have any serviiiice | @714256 Hi there! We want to help. Please follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F.
"@115714 how do you track a lost/stolen android ?? Help lol | @714257 Hey! Could you let us know the make and model of your device? Please, send us a DM. -MH"
"@115714 hands down the worst customer service of any carrier. Doesn't matter which carrier I switched to just had to get away from @115714 after almost 20 years with them. They didn't give a f#$k. They were like ""don't let the door knob hit you on the way out!"" Smh😝 | @714258 We don't want you feeling this way. We're sorry to hear we lost you as a customer. Hopefully, we'll win you back soon. Thank you for reaching out to us. -CO"
@115714 can you please message me about a horrible experience I’m having in your store. Thank you! | @714265 Hey! This isn't something we want to hear. What's going on? -CD
Sprint robbed me with no ski mask this morning Smh .. ya couldn't wait til tomororow when I got paid huh? @115714 | @714266 Hey there! We'd like to work with you and verify your situation. Please send us more details of your concern in a Direct Message to further assist you. Follow us @Sprintcare. -DM
"So @115714 gave us free Hulu, but that doesn’t cover the fact that WE HAVE NO SERVICE ANYWHERE. | @176456 Allow us to look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115913 made a mistake trying to add netflix. i had the all in plan with 3 lines for $100.00 and now im getting charged $120. Can i please go back? Tmobile says i cant. please help. | @714413 @115913 Hi Dennis! I want you to get the best value for your budget and usage. Let's take a look at your options. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 if your tmobileTuesday coupons expire a day or so after Tuesdays why can't I use them???? | @714414 Expiration dates for coupons differ, Elizabeth. We'd be happy to look into them with you, DM us. *JoanO"
@115911 why does my data run out 100 times faster than before you offered T-Mobile 1?? I'm always on wifi too.  #ScamAlert | @714416 Let's take a look into your data usage Alycia. Send us a DM to get started. *JasmineS
@115913. Terrible experience trying to order I Pad from your office in Colorado Springs. 8 days of trying. 6 yr customer. Having second thoughts. | @714417 @115913 Hi! I want you to have the best service out there. You only deserve the best. I'd love to chat with you about this. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
"@115913 I'm in PR and this is what 5 bars LTE look like when bandwidth is measured. I know it's been difficult rebuilding, but I paid full price for a service that's not working as it should. Can we get 10 mb downstream and 15 upstream? https://t.co/devJCiExfI | @714418 @115913 Hi Leo! I want you to have the best service available in your area and I'd love to get a closer look. Let's chat about this in DM. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115911 any clue on #blackFriday #deals? | @575125 DM me for deets!  https://t.co/ezZMoc7QXB *GraceFranco
@115911 has the worst coverage!! 🖕 | @714420 Are you a T-Mobile customer? Send us a DM with your location so we can check it out! *ElleA
"@TMobileHelp @115911 @115913 I've had little to no data for the better part of the day. Is there a service issue in Chicagoland? 
(60559 to be specific) | @429186 @115913 Hi Chris! My data is important to me, too. I'd love to look into this for you. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"Hi @TMobileHelp LTE speeds in 91101 painfully slow on my iPhone 6.  Recently added more data to my line so I shouldn’t be throttled. https://t.co/UChBqVBmGn shows dl speeds of 300-400 kbps! What’s going on? | @714422 Yikes! Let's check that out for you, can you shoot me a DM https://t.co/zMHlDmwgGJ & we'll go over it together. #iGotYourBack :) *VictorianLang"
@115911 bait and switch. Raised my rate $40/month and changed my plan. I apologise to everyone I told how good they were. | @714425 What's going on Gary? Rate/plan changes are not initiated by T-Mobile. Was there a change that was unauthorized? *JasmineS
"@115911 for all my years here at T-Mobile any chance I can get a free revvl Plus my phone is killing me | @714426 We may not be able to do free, but we can certainly try and find some savings for you, James! DM us here so we can help out. Your loyalty is truly appreciated! *BlakeT"
@115913 let’s get the network better in the 24060 zip code. I want to switch so bad but everyone tells me the price is right but you pay for it with lack of coverage. | @156066 @115913 Hi! I'd love to see you make the switch and great coverage s super important. I'd love to talk to about your options. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Well can you offer me some damn free GOOD customer service because I️ need it ASAP @115911 @TMobileHelp https://t.co/DLKKj1shkq | @368868 I would love to work with you today to make sure your account is squared away! Send me a DM, and we will jump right in, and get started! https://t.co/QdMOv35qgk *PeterLabrecque"
@115913 Since when doesn't the 4 lines for $100 plan include BingeOn? And why? | @714526 @115913 Let's dive in and get this all sorted out for you. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice
T-Mobile you say? https://t.co/1Kjt4VsHDq | @421983 Oh heyyy! FREE Netlfix?! *TiannahReagor
"@TMobileHelp my.tmobile isn’t letting me print the return label for my phone to complete my JUMP! Upgrade. Could you guys help me please? | @714528 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp any ideas as to why my service in the top left is showing up as Sprint but I have T Mobile 🤔 https://t.co/F1I5FoSyPr | @714530 Hey, Winston! Shoot me a DM & let me take check this out! Just follow this link: https://t.co/GefRnVHVqu, and hit the Magenta DM button. Chat w/ you soon :D *AlexKimbrell"
"Oh how i wish the @115714 website wouldn't crash every time i attempt to checkout | @714804 Hey! Were you able to complete your order? If not, DM us to give you a hand. - GS https://t.co/rMApsV8PQY"
Trying to switch to @115714 and so far failing. It's like they don't know what to do when you want to bring your own devices. @sprintcare | @714806 Hello there Eddie! This isn't something we like to hear. We want you to be able to make the switch nice and easy. Please send us a DM so we can help assist you with making the switch. Thanks! -DD
"Hey @115714 @sprintcare, how on earth is this LTE? https://t.co/kxSSPWhjzU | @714807 Let's check on that services for you. Please DM us in order to further assist. - EG https://t.co/rMApsV8PQY"
"Hey @115714 I’m with VZW, I have 4 lines with 4gb plan. 2 phones have device payments, 2 don’t and I’m paying $180 a month... what can you do for me? | @245974 We've got great deals for customer's just like you! Check out these amazing offers :D https://t.co/OLXF2ShjmN -MP"
"@115714 @sprintcare i need a manager from higher up to contact me ASAP! I AM NOT HAPPY WITH YALL SERVICES | @714808 Hello there! We understand your frustration, and would be more then happy to address this issue you are having. Could you please send us a DM so we can get some additional information from you to help us with any issues or concerns you may have. -DD"
"Dumb ass T-Mobile was charging me for using 411, WHO EVEN USES 411 anymore wtf I got Siri & google square tf up @115911 😂 | @714987 Hey Lyssa! Bill looking funky? No sweat! We can take a look at this for you! Shoot us a DM and we'll get started! *WhitneyJ"
@TMobileHelp when an iPhone 10 order status goes from back ordered to pending. What’s that mean? Can I get excited? | @119569 Let's take a look! DM me and I'll get your order status in a jiffy :) https://t.co/ajg0boXCWT *TanyaFalandysz
"@115911 Stuck with a billing issue, store/customer care not helping. Was misinformed about the plan when buying, got a call saying I owe $200+. | @714988 Hey Ishan. I'd love to help you out with your billing to make sure everything is reflecting accurately! DM us here so we can check it out. We've got you! *BlakeT"
@115911 your internet really sucks man. | @714989 What's going on? DM us and we'll make sure you have the speeds you deserve! *MelJ
@TMobileHelp can you dm me about the iPhone X... | @714990 Let's talk about the iPhone X! Meet me in DM to chat :) https://t.co/QN1g4bqJOC *JessicaNeedham
Your @115911 Tuesday app didn't work for me yesterday at @239217 I ended up sitting around for 20 minutes trying to get their site to accept the code. Made my wife get all mad and stuff waiting in the car. Thanks alot. | @714992 Hey Tom. I hear you and I certainly want you to #GetThanked! Can you DM us here so we can chat? Thanks! *BlakeT
"I'm not sure if I hate my iPhone or if I hate @115911 or maybe both. 🤔 | @714993 We don't want you to have any bad feelings towards us. If you need assistance, DM us and let's talk. *JamieK"
"@115913 Do I need to find a provider who does not require me to spend hours on hold each month getting these overcharges on my credit card reversed? To add insult to injury, I now discover that your Free Netflix ""deal"" does not apply to seniors!! What gives?? Please advise. | @714994 @115913 Hey! This is not the experience I want for you and would love to help. Please send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115913 I made a inquiry at one of your franchise stores about opening a account in Sept. My identity has been stolen. I believe an employee at one of your franchise stores must have opened an acct in my name. I'm hoping the fraud department handles this matter asap. | @714995 @115913 Hello. Your account security is important to us and I'd love to dig and and get to the bottom of this. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp Silly question—Bought my iPhoneX last night. It’s saying SHIPPED this morning 😳 Could this be true? 🤔 | @714996 Woohoo! That sounds like great news if so! I can double check for you if you'd like. DM me, Regina. https://t.co/wnPk0Kpe5r *BrittanyJones"
"@115911 I have an issue I need assistance with | @359590 We can definitely help out. Let us know all the details by DM, and we'll lend a hand. *JPL"
"How does @115911 send you a phone from a warranty exchange with less memory and calls it comparable prices.#byetmobile | @715001 We only want to say hello, Nemo! Having to replace your device is a bummer. Come on over to DM and we can take a closer look for you. *JeremyJ"
I winder was I the only one that wasn’t able to do my new update with @115714 I wonder what it was about | @603242 Hey there! How're you doing? Do you mean upgrading to a new device? -DM
@115714 is the worst phone service😤😤😤 | @715137 Hey! What makes you feel this way? Follow us and send us a DM with more details on what's happening. We'll be waiting for you. - CE
"@115714 we have two phones in Westford and have been experiencing ""no cell service"" for too long... what is going on? It was fine when we started a year ago; what's going on now? | @715138 Hey! Let's check on that service for you and get your issue solved. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
@125241 La señal en Toa Alta está pésima el día de hoy. Arreglen por favor | @715139 ¡Saludos! ¿Puede decirnos con más detalles que sucede? ¿No puede hacer o recibir llamadas? ¿Tiene problemas en un lugar o en diferentes lugares? -CB
As soon as I click on a contact I get this on my screen @115714 https://t.co/Pi9TEREpbE | @715141 Hey there! Are you able to make calls? Please turn your phone off and on and then try to receive a call. -DM
The fact i have to give @115714 $207 tomorrow has me sick. | @715142 Hello there! This is not the type of feedback that we like to see from our loyal customers. Please provide us more details of your situation. - RU
"@115714 you should get better coverage so when @115858 forces me to update my phone, I have service to receive the text message verification so I can log back in | @715143 Let's work together to get this fixed. How long has the issue been happening? Is it also related to voice? Is it impacting anyone else in your household or around you? - AP"
Telephone services been actin g up for 2days! What’s really going on @115714 ? I been too loyal to keep going through this | @715144 Hi there! Let's look into this for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
Fucking Love @115911 and @TMobileHelp. Best customer care industry wide. From experience. | @348378 All the  #MagentaLove  <3 *VictoriaPollard
"@115911 I was switched to the T-Mobile ONE plan after years on my previous plan. It's advertised as ""one flat price....taxes and fees included"". Then I found an extra $6.22 in taxes and fees. I got them removed after a call...but the customer experience wasn't good. | @715200 We'd need to look over your plan to see why this happened but definitely are here to help if you have any questions or want to submit your feedback. Send us a DM and we can chat about this further. *JPL"
"@TMobileHelp @115913 Loyal T-Mobile family here.Unhappy!2 days unable to make outgoing calls!PDX area!Customer service no help!HELP! | @715201 @115913 I want your services up and running perfectly for you, Janet. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
"Just landed at #LAX, yet another location with shitty #tmobile @115911 service | @189226 Having strong connection is important to me, Freddy. Let's take a closer look to see what's happening there. Send us a DM! *RickK"
"@TMobileHelp just got notified my iPhone X is being delivered by UPS going out tonight.  I’m at my Boston residence and they are shipping it to FL.  Can you help me get this changed pls? | @715202 Hey, Steven! Let's make sure we get that sent to the right place! Shoot me a DM & let's chat more! *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp If I wanna sell my old phone to a friend my (S7 Edge) will they be able to take it and activate it on their own plan? | @715204 Great question! Please send me a DM here: https://t.co/gAmFrAsnx1 and I'll get you the #MagentaDetails! *PatrickUllmann
"We JUST switched to @115911 from Sprint. First glass screen protector they put on our Samsung Note8 wouldn’t stick. Second one they put on is covering all of the top icons. Now they won’t fix it and want me to do it myself at home. 🤣😑😠 | @715205 That's not the type of experience we want to provide you, Melissa. DM us, tell us more about this. *JoanO"
"@115913 @115911   Seriously, y’all need more cell sites in NW Las Vegas. https://t.co/51HdwHvBYf | @715206 @115913 Coverage is a necessity. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@TMobileHelp I keep getting no service...seems to be worse after the iOS 11 update. New TMobile customer--NEVER had this problem with Verizon. Always had strong signal strength; now it is typically one bar. Even in the house where I've got a signal booster. Frustrated! | @242565 Oh geeze, let's take a look at your service, DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
@115913 wrap me in a big #magenta blanket and tell me when today is over. Worst. Wednesday. Ever. https://t.co/WQBZsfND8p | @115809 @115913 Oh no! That is definitely not something I want to see for you! Let's make sure you're covered. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp does T mobile except prepaid credit cards to buy something on their website? | @158665 Hey there! We accept all prepaid credit or gift cards with a major card logo. DM me if you have any specific questions about something. *RyanCulpepper
@TMobileHelp Looking to unlock my phone. Assistance please | @127983 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
What are the @115911 Black Friday deals? Ads out yet? Can't wait 😬😬 | @715436 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"A little disappointed that @115911 didn't disclose the functions I would loose on my Verizon Samsung S8+ when they enthusiastically accepted my #BYOD and business ... @115913 | @715437 @115913 Your experience with your device is absolutely critical to me, Scott and I want to explore every option to take great care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I've noticed slow speeds on 4g LTE between the Harvard and porter @429805 subway stations lately. Works fine at Porter or above ground at Harvard. Started about a month ago. https://t.co/M75iAImtbt | @715438 I would love to check this out with you!  Please DM :) https://t.co/I6eWC2B8S0 *JohnWard
@TMobileHelp I swear the internet connection in Manhattan only getting worse! Beyond frustrating lib | @715439 I'd love to check that out with you. Please DM :) https://t.co/I6eWC2B8S0 *JohnWard
@115714 #sprint is the most crappiest most unreliable mobile company ever on this planet. stay away for your sanity.  #shitcmpany #sprintISshit | @690364 This is not good.  We would like to address your concerns. Please DM us with your info.
Is there a reason why I️ never have more than two bars @115714 ? | @320685 We would be happy to look into that for you. Please send us a DM with your zip code or cross streets and let us see what we can find out for you.
"A @115714 rep called Sun to fix my issue Took info said would call back Mon/Tues. No word, I called ext left a message. Still waiting. | @414105 We do apologize for the wait. We will reach out to your analyst and ask that they call you this evening. Thank you for your patience."
My patience with @115714 is becoming so freaking thin 🤬 | @498679 That's not the way we want you to feel about us. At Sprint we work to provide the best experience to our customers. Let us know what questions you have. - AP
@115714. https://t.co/Iwrfp6J2D7 | @715502 Hi there! Let's check on that service for you and get this issue solved. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@115714 Y’all are crooks. Store 264 in West Springfield Mass, specifically. | @715503 Wow, what's going on? We want to help you. Please send us a Direct Message with details about the issue. - AP"
"@115714 don't @ me when my bill is late. Your website is so messed up. | @715504 We definitely don't want you to have problems. What's the issue? Please send us a Direct Message, so that we can further assist you. -S M https://t.co/rMApsV8PQY"
"@115714 If I wanted to leave a comment for the amazing girl at our local store that helped my husband and I sign up and get awesome phones the other day, where might I go to do so? | @715506 You can go to the store and thank her personally, we are sure she would appreciate the gesture. :D - CE"
"@115714 Your service is terrible! I cannot even get a real person on the phone to talk about my bill. Calling the State Attorney General in the morning. | @715507 Thanks for reaching out. What questions do you have? Please send us a Direct Message, so that we can further assist you. -S M https://t.co/rMApsV8PQY"
I’m so over @TMobileHelp I’ve been getting helped by 5 different people and my account still isn’t resolved! @115913 help!!! | @425314 @115913 @115913 Hey! We've got your DMs and will be responding shortly. Thank you for reaching out. *AlissaFast
@115911 charged me for my #iPhoneX that should be a good sign that theyre shipping soon? @175600 | @506550 That's a great sign for sure! #StayTuned 💪😎🌟 *PatrickUllmann
@115911 HI - looking for Tmobile customer relations contact phone #.... | @387791 Send me a DM and I'll give you some information. :-) https://t.co/dPHUAru2pc *MikeVance
"Hey @115911 can I trade my unlimited texting/2g data in Bulgaria for a change in my Iphone X shipping address. | @439316 Hey there, Elliot!! I am still waiting on that DM!! I got your back on this!! https://t.co/HTgeLMEYEm #X-Cited *DonHebron"
@115911 @TMobileHelp live shot of my AT&T service since you guys rolled out #unlimited #uncarrier... #letstalk #imready #signmeup https://t.co/3pFxmdyTrd | @237779 We'd love to provide you all the #MagentaDetails! ⚡⚡⚡ Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"Hey @TMobileHelp , if our estimated shipping date for the iPhone X is a Friday, will it be delivered Saturday with overnight shipping? | @129432 Let's take a look at that order and see what we can find out. Send me a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@115911 regrets to inform you due to the number of Home Runs hit during this world series, they are going out of  business. #HR4HR | @538629 One of the greatest games I've ever seen! 💪😎🌟 #HR4HR ⚾ *PatrickUllmann"
"My messages aren't sending but I can send Gifs. Thanks @115911. 👍 | @715793 What?? I mean, we love gifs but we gotta have your texts working too. DM us with more details so we can assist! *TerriL"
"@TMobileHelp I just got my new SIM card for new account. I put it in my phone and am trying to call 611 to get active, but it won’t go | @292530 Hey David! Please send me a DM https://t.co/hBbPBuzTo1 and let's get that SIM card working for you! :) Thank you! *EdBatangan"
@TMobileHelp help. I have the Samsung Galaxy S8 and my camera has stopped working for hours. Yes I've turned phone on&off & forced stop | @715843 Yikes! Can't have you missing those once in a lifetime picture moments. Send me a DM! https://t.co/izQCWNdYgX *NickSuzuki
@115911 I was charged for my iPhone X but no shipping info !!! Help !!! | @715904 Let's take a look into your shipping updates. Send us a DM for assistance. *JasmineS
.@115911 fuck you and your shitty service for making me miss that walkoff hit. | @715905 We don't want you to miss one minute. Send us a DM so we can take a look into your service. *JasmineS
"#HR4HR @115911 | @716037 Hey there, Carol! See you sent a DM meet you there! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
@115913 did T-Mobile Tuesday break the @239217 online ordering abilities? Can’t order online or via app | @716105 @115913 I want to ensure that we look into this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
Free ice cream thanks to @115911 😎🍨🍦🤫 https://t.co/vf3IjHQ76t | @698548 NOOIICE! Baskin-Robbins looks SO legit right now! :D Thanks for sharing the love and I'm glad you got it! <3 #getthanked *KrystnYogi
My free Panda Bowl can’t be redeemed because of Panda Express’ website problems. What do I do? @115911 @TMobileHelp | @716106 I've got some details for you in the DM's! Shoot me a message and we can chat more about this! *AlexKimbrell https://t.co/GefRnVHVqu
"@TMobileHelp I need help | @491869 Have no fear!! Your T-force hero Rob is here!! I can certainly assist tonight Skylar, please send me a DM to begin. :) *RobertValencia"
@TMobileHelp @239217 Unable to place an order online.  =( So sad that I can't use my coupon. Will this coupon be extended? | @716107 We're working with them to make sure you can still get thanked. Check back in the app for a message with further details! *NevinBruce
"@239217 @115911 @TMobileHelp Your promotions are useless when you place an order, show up, wait 20 min after order supposed to be ready and leave with nothing because they never received it. #TMobileTuesdays | @218806 Due to technical issues, we're removing today's Panda Express offer. Apologies for the inconvenience. We hope to ... https://t.co/rPZlTQpNQd"
Spent all day trying to order panda @239217  for the #TMobileTuesdays and wasn’t able to. Huge disappoint. Imma broke college student so I was excited for this ! @TMobileHelp @115911 😭😭😭 | @716109 I’m so sorry. We’re pulling the offer due to the issue you experienced. We’re working to make sure you still get ... https://t.co/PnJdwi2Obe
"@115911 y'all paying for Netflix? | @716132 Yes Beezy. If you are a current customer or if you're looking to switch and get this promo, send us a DM & we'll get you details. *KaeW"
My phone with this sorry ass battery just shut down for the 10th time in 20 minuets. Let me call @115911 to upgrade | @465267 Sounds like you need to upgrade for sure! DM us with what you're thinking & we can make it happen for you :) *TerriL
"Thru all the craziness of this game, shoutout to @115911 for donating $20k per home run hit in the #WorldSeries for hurricane relief https://t.co/Wwx8LKbR70 | @558680 We are happy to do it! 💪😎🌟 #HR4HR ⚾ *PatrickUllmann"
😡😡😡😡@115714 | @716175 Hey! Are you in need of assistance? Let us know. - DB
@TMobileHelp Check my order for the iphone x and it says it has shipped with 2 day delivery will I receive before Nov 3? | @716268 Shoot me a DM and I'll get this chcked for you! https://t.co/vyjB7ko3ro *OmarF
@TMobileHelp is there a way to set up a primary acount holder without using my ssn? | @716269 Shoot me a DM and I'll get this checked for you! https://t.co/vyjB7ko3ro *OmarF
"@115714 y’all are about to lose a customer.... 😡😡 | @716278 Hey MAMi! We would hate to see you leave. What is making you feel this way? Please, let us know! -MK"
"@TMobileHelp I need help with my app, I've been trying to get this issue fixed for a while now. https://t.co/mzhwNZjpnb | @716169 Hey! Sorry for the delay in response looks like we are quite popular tonight. I'll meet you back in the DMs now! :) *BrendanLee"
"@TMobileHelp also, I have requested for my iPhone 6plus to be unlocked 2 times&both times I just get a blank email &no unlock code. Why? | @482102 T-Force can assist you with all the things! Please send a DM so we can assist! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
My fuckin phone service is trash... @115911 y’all have to do better | @716348 What's going on? DM us the details of your experience so we can investigate this together. *KananiB
@TMobileHelp my iphone x order still says processing | @448445 I sent you a DM and look forward to your reply :). *NevinBruce
"@115911 All our lines are out. Only emergency dials.  When will we get our service back? | @522449 Hey Sujith, hit me up with a DM and I'll get this taken care of for you! 👍 #LetsFixIt https://t.co/JndQXzqo6y *UsmanArif"
"@TMobileHelp Why do I always have to pay for your screw ups? Incorrect info on website... Assurant says I'm not covered when I am. Day three | @716395 Have no fear, I am here to help. Please send me a DM. https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp hi, if I preorder today when will my iPhone x 64gb space gray ship? | @427768 Woohoo! Hooking up the new iPhone X on America's Fastest Network sounds ace! Shoot me a DM and let's check it out! *RazvanM"
@TMobileHelp I keep getting conflicting ans- Can dwnpayment/taxes of iPhone X b billed to my business acct? I have a credit balance on there | @716396 Great question! Meet me in the DMs so we can chat! https://t.co/sBIVWmm6X2 *EddieGough
@115911 I’ve been with y’all for 10 years and I’ve never had a problem until now! I purchased 2 iPhone 6splus a year ago WITH JUMP and now your only showing 1 of them?? That means Your stores aren’t properly doing their job. That’s not ok | @716525 Hmmm can we get some more details on this? Send us a DM and we can chat *ErikS
@115911 This to Christina on the phone who talked me off the edge. ..2 refurbished phones not working#Iwasonfire...shout out to the fellas at White Oak tmobile  store who tried to help as well... #7edgeNew | @701685 I'm glad that everything got wrapped up and fixed for you! Let us know if you need any assistance! *LeeLovelace
"@115913  I received a text back in October that a credit had not been applied to my bill and I get my bill this month and it has increased? WTF? | @716529 @115913 Let's get your bill and these credits all sorted out for you, Andy. Please send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I contacted you guys the other day but fell asleep b4 I could chat with u. | @286960 We're here for you! We've got your back always! I'll meet you back in that DM! *TracieBrazie
"Its almost 6pm est. A just a reminder that @115911 @TMobileHelp has really sucked over the past few days. #ibettergetmyreplacementphonetomorrow | @703891 I would love to work with you today to turn this experience around! Send me a DM, and I will jump right in, and get started! *PeterLabrecque"
"Hey @TMobileHelp, I seem to be unable to use text short codes. Every time I get error: ""Service access denied."" Can you help? | @716530 Let's look into this ASAP! DM me and let's get those short codes firing on all cylinders! https://t.co/86MicZnF9C *WarrenCamp"
"@115911 expect a lawsuit from my name any time soon there is no reason I have to wait 40 something days for a refund when you gladly took my money in an instant, I'm sick of your shit and your lies, you and @117157 bank can't seem to get your lies straightened out. | @128154 @117157 Hi @128154, please initiate a private message or direct message to assist you. *AbrohamVela"
"@115911 expect a lawsuit from my name any time soon there is no reason I have to wait 40 something days for a refund when you gladly took my money in an instant, I'm sick of your shit and your lies, you and @117157 bank can't seem to get your lies straightened out. | @128154 Sounds super urgent, Hector! Toss me over a DM, we are eager to help you! *DevynGalligher"
"Ugh, @TMobileHelp. What is up with the crappy LTE signal in Orlando at Conroy and Millenia? Huge mall, lots of tourists, two dots. | @228452 Oh no! Let's look into this ASAP! Send me a DM! https://t.co/86MicZnF9C *WarrenCamp"
@115911 I was advised by my representative 2 weeks ago that I would be receiving codes for Netflix activation. Nothing yet. | @716532 Hey there Lori! Let's make sure you can get your #BingeOn with #NetflixOnUs! Send us a DM! We'll check it out for you. *RickK
"@115913. So John, i am a customer with T-mobile, and I had to trade in my phone because it was malfunctioning, they traded it with a LG phone that takes the worst pictures, drops calls and has very poor reception no matter where I am. I wanted to bring this to you attention | @716533 @115913 I want you to love your phone, Jacqueline. We're here for you and we're ready to dive in to explore all our options. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 should step up their game or I’m gonna switch carriers, @ATT is giving their customers faster download speeds and better service. | @119745 Jerry, we always bring our best game to our customers. DM us and let's talk what's going on. We're here for you. *JamieK"
"@115911 @TMobileHelp how is it that you have the most underprepared and uninformed support staff ever. They somehow know less than me about your system. Coupled with an error ridden site it’s a nightmare. All I’m trying to do is pay off my phones it shouldn’t be this hard. | @589343 Hey, Roy! Sorry to hear about your recent experience, but I'm here to turn that around for you ASAP! Paying off phones SHOULD be easy, and I'm here to help! Let your Magenta Expert take it from here. Send me a DM! https://t.co/GefRnVqkyW *AlexKimbrell"
"I though you raised the throttle limit to 50GB @115913, i'm just over 23gb and can't even load wallpapers now. https://t.co/lFxnyCDKqr | @550518 @115913 @115911 Let's make sure you're getting the best speeds available. Please DM us the address this is happening at: https://t.co/cuEwtd2epS *DanKing"
@sprintcare why is service so bad in Topeka? Not enough service to even refresh twitter  @97702 and Wanamaker or 6th and macvicar even tho my phone says it has LTE. | @716808 Let's check on that service for you. What's your zip code and cross street? Please send us a DM so we can take a look at the coverage around your location. - AP
@115714 the sprint app and phone calls aren't working for me. | @716809 Hello there. What seems to be the issues you are having with the app and making calls? Let us know so we can look into this. -KW
"If you plan on going to @115714 @sprintcare , don’t. They’ll overcharge you, provide terrible service, and always make excuses | @447647 This isn't the type of feedback we'd like to receive from our valued customers and we'd be glad to work with you to have the issue addressed. What seems to be the issue? Tell us what's happening so we can look into the issue for you. -BC"
"@115714 I have had Sprint for 24 hrs and was lied to and a rep signed me up for a tablet data plan that I did not agree to. Called to remove and get refund but was told servers are down. Any help sprint? Even with a ""free"" plan, this is pretty ridiculous. | @716810 That's definitely not the customer service we want to provide or the way we want you to feel about us. Allow us the chance to turn this experience around. Please DM us so we can further assist. - AP"
"@115714 what's wrong with your website... not only does it make me go in circles to log in and it won't even let me pay my bill... ugh! | @716811 Oh man, I know how that can be. Have you tried dialing *3 to make your payment? -KW"
@115714 @116447 Today I spent 2 hours on hold with account services/telesales to upgrade 4 phones. Eventually they hung up on me. Your Philippines based sales department does not really speak English. Where is customer service ???? | @716812 @116447 Please allow us to turn this experience around for you. We will contact you shortly https://t.co/6lUIYULrXK
@sprintcare you are the  worst | @716813 That doesn't sound fun. What's making you feel this way about us? - AP
@115714 fucking sucks wack ass service | @716814 That's not the feedback we'd like to receive. At Sprint we work to provide the best experience to our customers. What type of issues are you having with the service? How long has the issue been happening? - AP
Sprint is the most crappiest shitiest service and telephone mobile company on this planet stay away forever FCUK @115714 #sprintISshit @97720 | @690364 We are here to help. If you will send a DM with your number we will reach out to help immediately.  Team @116447
@115714 did I tell y'all today how bad y'all been to me the last 4 weeks an keep taken my money an (cont) https://t.co/wEgzFFVlSK | @128570 Not something we like to hear. Can you send us a DM so we can look into this? -KW
"@115714 systems issues when I call in to leave ur network hmmmmm-Ur network is terrible in Charlotte- how is that possible in 2017-trying to get on @115725 as it may cost more but their network flat out works every time-ughh | @716815 Hey there! We are sorry to hear that. Please send us a Direct Message, so that we can further assist you. -DM"
I should've NEVER MADE A ACCOUNT With @115714 | @716816 Oh no! This is not the feedback we like to see. We do not want anything related to our company being viewed as the worst. What can we do to assist?
The minute I mm ready to cancel sprint the website goes down and they aren't available. IM STILL LEAVING ONE WAY OR ANOTHER ! @115714 | @716817 Hello Arcane we hate to hear you trying to leave the sprint family. Is there something we can do to change your mind today?
@116447 @sprintcare  I’m trying to get help with my plan and get help with phone number now u guys apparently r having issues in costumer care please help me ASAP with my issue! | @121555 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily.
@sprintcare how about honoring your promotion rate for the iPhone x when you send your longtime customers flyers in the mail #falseadverise | @716819 Hi there! We want to help. Follow us @sprintcare and please send us a Direct Message with details on your concern in order to further assist you. -Y.F.
"@sprintcare what is the TEP repair cost to repair a cracked rear glass on a Galaxy S8+? | @716820 File, complete, and check your claim status at https://t.co/U1nqKozJyS within 60 days. If replacement is needed you can check the deductible at https://t.co/nPZNSQcUWS select manufacturer & model. -MH"
@sprintcare what is the TEP repair cost to repair a cracked rear glass on a Galaxy S8+? | @716820 Hey! Visit https://t.co/4eMcsmx3TZ select the TEP you have in your phone and see some rates. Or visit a Sprint store about more details taking into consideration that deductible could be up to $125 depending damage and device. -MH
@115911 why the fuck my bill 700 y'all got me bent | @716836 Whoa! We're here to make sure you have an understanding of your bill and all charges are reflected accurately. Send us a DM so we can review together. *KeithM
@TMobileHelp I want to switch from a family plan to a single line plan. Can you help? | @512338 Absolutely my friend! Nice to run into you for a second warm hug from your biggest fan! Shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan
"@115913 my iPhone X was just cancelled by one of your incompetent customer service reps which I specifically told her not to do!!!  I want the phone I ordered and I’ve been charged for it! | @715202 @115913 We truly want a resolution for you, Steven and we'll explore every option to take care of you. We'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp you guys are killing me. How do I get ahold of “cash apps” department? This fax nonsense is like 1989 style crap | @716838 Oh no Tomas! This isn't how we want things to be. DM me and I can help! https://t.co/hhkfSa6wT7 *JenniferJackson
"@TMobileHelp yesterday my high speed internet was going slow because i was over the limit of my ""unlimited"" data plan until my next billing period which started today, well guess what, Its still going slow today so what excuse do you have today? | @716840 Oh wow :(  I use my data for almost everything especially on our amazing 4G LTE!  Shoot me a DM and let's chat! *KimWilliams"
"On the phone with @115911 at the moment and idk who is in charge of the music you hear while on hold but being blasted by SCREAMO music is not ok at this time | @716841 We appreciate that feedback, Ximena. Please know that you can also send us a DM here for assistance! We're here for you 24/7! *TerriL"
"@115911 when did you start charging $25 for a nano SIM !? | @717117 Hi Mike, this is a policy that we have had for a few months now. Send us a DM and we can chat more about what options you have and what we can do to assist! *TerriL"
@115913 @115911  we have a problem. Check out my @55 result! How fast is your internet? https://t.co/twQhliZZDr | @717118 @115913 I want the best possible speeds for you and we're ready to dive into this. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice
"@tmobilehelp @115911 🤷🏽 where's the updates for better ? On rhe galaxy S7 edge (cont) https://t.co/E8o2jVrA02 | @446518 Great question! :) Send me a DM, and we can go over this together. https://t.co/NICrRPn7OP *SierraRichards"
@tmobilehelp @115911 🤷🏽 where's the updates for better ? On rhe galaxy S7 edge (cont) https://t.co/E8o2jVrA02 | @446518 @115911 We definitely want to be able to help you out. We just ask for the DM so we can take a look at your account to make sure we're giving accurate information. We're ready to help if you want to message us. *Erica Ramos
"Please @115913 help me out of this terrible customer service with @115714 and switch me to @115911 pleeeeeeeaaaaaassss!!!!!! | @717119 @115913 We're here for you, Danny and we're ready to dive into this. Send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
"I just want a well functioning phone. Why is that so hard!? I go into @115911 thinking I'm going to do a simple swap and they hit me with some bullshit not under warranty crap and now what was supposed to be only $20 is now $150. 2 words FUCK OFF! https://t.co/VFEsES5hPv | @679233 I want you to have a working phone too Cynthia.   I’ll meet you back in DM, but I promise we’re going to do everything that we can. *MeghanParks"
@TMobileHelp I just ordered my iPhone X where can I keep track of it ? | @679542 Niiice! Feel free to track it by following this quick link here: https://t.co/90YNWiU2D0 and DM me if you have any questions! https://t.co/ajg0boXCWT *TanyaFalandysz
@TMobileHelp anytime I’ve had questions #Tmobile has always been there and I feel like they actually care. Thank you | @163205 We do care a lot! We're always here for you; just DM when you need us. https://t.co/dPHUAru2pc *MikeVance
Bro sprint keeps disconnectig my phone even tho its paid for i swear ima leave them @115714 | @717151 Hey! Sounds like something we need to look into. Please send us a DM to further assist you. -MH
@115714 Im tired of y’all bullshit.... | @717152 Hi there! What makes you feel this way? This is not the way we want our customers to feel about us. Follow us @sprintcare and please send us a Direct Message with details on your concern in order to further assist you. -Y.F.
@sprintcare cancelling my @115714 service ASAP | @717154 Hello there! This is not something we like to hear from a valued Sprint Customer! We would hate to see you leave! Please DM us so we can see what we can do to keep you in the Sprint Family. -Daulton
"@115913 I switched to TMobile during the 20% unlimited for life promo 6 months ago, and I've been told by customer support multiple times they fixed, but still haven't! I've been billed extra every month! /Very dissatisfied | @717424 @115913 I want to ensure that you receive all promotions that you were offered. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@115913 thought you should know your customer service reps aren't very helpful..switched from verizon and have had network issues for 2 months, only solution offered was to buy a new phone or leave, guess I have to switch back 😑 | @717426 @115913 I absolutely want to explore every possible option to resolve this for you, Jessica. We're ready to dive in; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp thank you for the wonderful customer service replacement at store but can't pickup when it's defective. Keep up the great work https://t.co/oO7cUpLADL | @326628 We appreciate you Nicholas! <3 Thank you for being an awesome Magentastic customer, you deserve the best! ;) *VictorianLang"
"@115913 please contact me. I would like share my experience with you.. | @717427 @115913 We're here for you, Candace. We'll be meeting you in DM shortly. *MikeRice"
@115911 what do you do when you try to redeem your free stuff and can't? I never got my bowl but it says redeemed. #TMobileTuesdays #fail https://t.co/94Bj3cF73r | @717428 Let's have a look at this! Shoot us a DM here and we'll assist you as soon as we can. *ValerieP
"hey @115911, every time i call about something COMPLETELY UNRELATED to a t-mobile account, why do you ask me for my account? i have to continue to insist that it's irrelevant to my account. | @411296 We wouldn't want any confusion or inconvenience, Calvin. If it's not related, we're able to answer general questions. Send us a DM with any details about your experience and questions you may have. *KeithM"
"@TMobileHelp our company @97793 needs a new dedicated business rep to help us with our needs wants and more responsive to us and our needs. | @717429 We're on this for you, Dan. Please click on my picture to get started with a DM. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 please help my business find a new tmobile business rep dedicated to us and our business @97793 we want more lines new devices #weneedhelp | @717429 @115913 Let's dive in and explore all our options here, Dan. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @115913 Championsgate, FL 33896 either on fading bar or no service! Not the T Mobile I know and love! You’re better than this!!! 😱😢 | @717430 @115913 I want to make sure you have the best service possible, Bill. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 if I blocked this persons number why are they still able to call me and leave me needy ass voicemails https://t.co/h0cNNkCmnC | @717431 Let's take a look and see why this is happening. Shoot us a DM, and we can dig into this for you. *JPL"
"Hey @sprintcare can you help me | @524950 Hello there! Please follow us at @sprintcare and send us a DM with more details of your concern, so we can properly assist you. -DG"
@sprintcare I AM SWITCHING TO VERIZON. SPRINT CUSTOMER SERVICE IS BULLSHIT. DONE. | @364096 We are showing you are in a secure conversation where they rep who was assisting you is still waiting for your reply.  Please respond back in the established secure message for assistance.
@sprintcare phone was working completely fine now it’s super slow and won’t stop “searching” for service what’s going on? | @717733 Hey there! When did you start experiencing this issue? Is the issue happening in one or multiples locations? Does a No Service sign appears on the top left corner of the phone? Please send us a Direct Message to keep assisting you. -DM
I hate @115714 | @717734 Hey! What makes you feel this way? send us a DM with more details on what's happening. We'll be waiting for you. - CE https://t.co/rMApsV8PQY
😂😂😂 apparently you can’t cancel your services with @115714 at an actual store. What an absolute joke. | @558804 Hello there Ryan! We hate to hear that your thinking of leaving Sprint and would like to see what we can do to try and keep you as a valued Sprint Customer. Please DM us so we can help. -Daulton
"Y’all @115714 got me out here living like a peasant 🤬 
SEND ME MY PHONE DAMMIT | @586338 Hi there! We saw your order it's in Pending Status, keep tuned and checking the status of your order trough this link https://t.co/O1mkYIdKu5 . We advise you to be patience. - CE"
"Switching from @115714 was the best decision 😂😂😂 | @717739 We're sorry to hear we lost you as a customer. Hopefully, we'll win you back . Is there anything I can do to assist you?"
@115714 I ordered my X almost 3 weeks ago and still haven't got it. My 7plus hanging on by hope & faith. | @717740 Hey there! Please check your order status at https://t.co/RDgqxv7W9w or contact our order Support Department for more information. -DM
@115714 and @att.  Who is #winning #sprintscam https://t.co/k2O6OcmYhE | @254580 That doesn't sound fun. What's going on? We want to help you. Are you having issues with the service? Do you need some information about our promotions? Please DM us so we can assist. - AP
Better coverage my ass https://t.co/SODEhD2gYb | @717152 Sounds like something we need to look into. Please follow us @sprintcare and send us a Direct Message in order to take a look at the coverage in your area and resolve the issue you are experiencing as soon as possible. -Y.F.
"Thank you so much @115714! It’s been awesome to be your customer for the last 3 years! Cheers! https://t.co/1sbqYfB9k5 | @717153 We're glad to hear that! We value you as well, and we appreciate you have been part of our family for these years. :D - CE"
"@ATT this is tragic...I make have to make the jump to @115714 or @115725 🧐 who got the better deal for me? | @717742 Definitely we have the best deals, why don't you take a look in our website and the options available for new customers? Go trough this link to find the option that best suits to your needs: https://t.co/0zzgy1hdHv . - CE"
"You were of no help @115714. I will be going with another provider. | @715142 Hey there! As we can see, you are being assisted in our secure platform. Please access the link provided in the last interaction to keep getting assistance. -DM"
"Every since I updated this phone it’s been tripping wtf @115714 | @717744 Hello there! Please follow us at @sprintcare and send us a DM with more details of the issue you are experiencing at the moment, so we can further assist you. -DG"
@115911 still not understanding why my phone bill is so high and nobody can give me a legit reason why either .. I hate yall. Verizon I’m coming for you | @717747 Let's make sure your bill is reflecting accurately! Send us a DM so we can investigate those charges. *KeithM
"@115911 @TMobileHelp getting on a flight, how do I get the WiFi? Free | @717748 Hey awesome question, let's be your wingman(woman)! DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
"Still can't believe @115911 charge a $6.99 shipping fee when you bought a $1000 phone on their website! Unbelievable! | @717749 Hey, let's take a look at your order together! We definitely want you to have the best experience with your new iPhone! DM us and we can get started :) *TerriL"
"@115911 is #ridiculous! I don't usually complain, I'm very grateful for a lot of things, but they're customer service is awful... They put you on hold than hang up. They don't pay attention or acknowledge their 'notes'. And they LIE! I'll never go back. #disrespectful 😔 | @717750 Yikes! I am so sorry to hear this and I want to make sure you are assisted ASAP. Send us a DM here and we're on it. *ValerieP"
"@115911 is so weird.   I have a plan that's 6 months old.  Now I want to add an additional user and they're saying I need to pay more for my plan, double for the new phone, and a bunch of millennial features I don't care about.  Am I missing something? | @717751 We want to be transparent about your options as well as get you the savings. Send us a DM so that we can discuss in detail what's available. *KeithM"
I️ swear @115911 is a piece of shit!!!! And their customer service is the worst def probably going to leave @115913 | @700923 @115913 We are here for you and we're always ready to assist you. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice
"@115913  I have had the worst experience at Riverton Ut T-Mobile. Credit card info lost, telling me things will be covered then having to pay more. I’ve been in the store 5 times in the last 3 days! No help at all.  If things do not get resolved I’m leaving T-Mobile. | @718101 @115913 I would love to work to get this resolved for you. This is not the experience we want you to have, let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
.@115913 instead of tutti-fruitting around you should make sure your employees are doing their job. | @155660 @115913 We strive for world class customer service and want to help in any way that we can. Please DM us: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp what's up with service in 27410? Worked just fine up till this am. | @718126 Oh no! We want to make sure you stay connected to those who matter the most. Send me a DM so we can get to the bottom of this. https://t.co/cseyxpyzFm *VanityPena
"@115913 @TMobileHelp @115911 wanted to buy a new phone, was being assessed a "" support fee"" from your Annandale and Fairfax stores that wasted 1 hour of my time. I walked away from the fee fee.. disrespectful | @718127 @115913 We know your time is important. I would love to work on turning this around. Let's chat in DM https://t.co/7gT2t775m7. *StephanieGarza"
"Thank you again t-mobile for yet again living up to my expectations...which would be none. You send me a faulty replacement phone for a phone that should have been recalled for its issues... Now you want to send me the same phone yet again... Verizon I go. @115911 | @718128 Kenny, we want to make sure you have a working device stat! Send us a DM so we can help! *KittyG"
"Am I paying $120 every month for no service ? @115911 @TMobileHelp | @718129 That's a big concern, and I would be happy to investigate this further with you. Click my pic and shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan"
"Hey @115911 , I won #netflix for a year and now @116602 raised the price from $9.99 to $10.99... #whatdoido ? | @718130 Hey there, Joshua! Could you send us a over a DM so we can gather some details from you? *ElleA"
Fuck @115911 y’all ain’t helping me with shit | @718131 What can we assist you with? *KaeW
@115913 Mr. Legere do you have a moment for a question? | @718132 @115913 We're here to answer your questions! Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 is really tripping on giving me my promotion for the Google Pixel. | @629243 Yikes. What's going on? Send us a DM with more information so that we can offer assistance. *JasmineS
"@TMobileHelp With TMobile One Plus, we get data and texting included in a visit to France, correct? | @291325 Great question! You sure do, and we can get you the specific details on that awesome feature! Send us a DM: https://t.co/xKrpoFD6ya We'll get that info for you! *ColleenLicudine"
"I am appalled. *Literally* every time I contact T-Mobile support, they fix the issue I contacted them about, and they cause two or more additional problems. How do people live with service like this?? @115913 | @412105 @115913 I want a total resolution for you, Rich. We're here for you and ready to dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Is @ATT still buying people out of their phone installment plans cause @115911 has been a nightmare these last couple months. I gotta get out! | @718134 Oh no! What's got you feeling that way, Torres? DM us here so we can make things right. We're here for ya! *BlakeT"
@115913 where can I get a T-Mobile pre paid to see how the coverage is here in WV since there is no store close if it works where I need it to I'll transfer 5 phones to your service and dump my 20 plus year relationship with dtv | @718135 @115913 Check out our prepaid plans through our website here: https://t.co/glis9XAol8! *MikeRice
"@115913 After a Tmo rep stole 2 phones on false lines and I spent 8 mo getting it fixed, sent you 2 emails that were shunted to ER...and been through 3 ER reps who don't put any effort out at all, maybe Tmo's next value add can be cust svc with a little integrity. | @718136 @115913 We always want to take great care of you, Nicole and make sure you're getting the best possible experience. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp I see an 8 year relationship going down the drain. Lying to get your customers in a contract...Tsk tsk tsk! @405652 looks like you were right!! | @718137 Yikes! This is not the #Uncarrier experience we want for you. Shoot me a dm for further assistance. :) https://t.co/Hch7N8hFAc *ConnieMixson
@115911 do you understand how frustrating it is to drop every single call I make? | @630361 Those awkward interruptions would be a pain to me and that shouldn't be happening! Send us a DM and let us know about a few recent experiences so we can figure out what's happening. *KeithM
BIG SHOUTOUT TO JENNIFER JACKSON @115911 @TMobileHelp for being such a rare gem and helping to resolve my issues! #truemagenta #customerserviceEXCELLENCE #TMobileMVP | @267414 You are so right! She is the best! I am so glad that she was able to not only take good care of you but to make you this happy! That is what it is all about! Get some much needed rest and thanks again for being part of the Uncarrier! *TreBrewbaker
"@115911 your service sucks ass ! I should have stayed w/ Verizon 🙄 | @620369 Having strong connection is important to me, Michelle. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@115911 I’ve never had a worse network in my life | @718138 Oh no! I am so sorry to hear this and I want to make sure we assist you. DM us with more info and we'll be right with you. *ValerieP
@sprintcare @115714 thanks again for wasting more of my time!! Another 30 mins I won’t get back!!! 17 year customer same deal as a new one!  Hey @115725 @ATT do you all treat long term customers better than @115714 ?? #sprintdontcare #canyouhearmenow | @117001 Hey there! I'd like to work with you. Please send us a Direct Message to further assist you by this platform. -DM
"I get like 10-15 spam calls per day. Thinking bout changing my number but what good will that do! @115714 @115858 | @478039 Hey there! This sounds like something we need to look into. Please, send us a DM to further assist you. -MH"
"@sprintcare my mom lives in Taylorsville, KY by herself. She cannot place or receive calls. What is going on??? This is unacceptable. | @718254 Hello there! Please follow us at @sprintcare and send us a DM, so we can further assist you. -DG"
"@sprintcare #Sprint you lied about permanently removing a previously not-disclosed surcharge I complained about twice in October. Today I spent 26 minutes on phone unsuccessfully trying to remove it. Will try again tomorrow. With Sprint for decades, but not a happy camper now! | @718255 Hey there! I would like to verify this for you. Please send us a Direct Message to further assist you. -DM"
Only Sprint gives you Unlimited at the BEST price+Hulu #Sprint4NYC #HungryForHulu #SprintNow #iwork4Sprint @115714 @116447 https://t.co/LBQfs7zQOr | @718256 @163659 @115940 @97917 Team @116447 appreciates your feedback. We are here to help in any way possible.
Watch your @115714 account like a hawk! They tried to change my payment arrangement to the full amount-THEN they picked a random credit card saved on my account! Good thing I had the proof on @sprintcare chat. After 10 years with them I am cancelling both lines. | @718257 Good evening. I greatly apologize for any inconvenience. Please send us a DM so we can research this for you.
@sprintcare i need to file a formal complaint against you. How does this get done #pissedoffcustomer | @718259 This is not something we like to hear. What issues are you experiencing? Please let us know so we can assist you. -KW
"Anyone else sick of “customer service” reps patronizing you? Sorry to sounds shitty (not really), but I know more about your company and services than you do. @115911 | @118877 I am so sorry to hear this, Juan. We want your experience with us to be nothing but great. DM us here and we'll assist you ASAP. *ValerieP"
"@TMobileHelp the tmobile Tuesdays basic outfitters deal doesn't work, and they don't appear to have the items in the deal :( | @174708 Hey there Hillary! I want to make sure you're able to take full advantage of those T-Mobile Tuesday deals, DM me! https://t.co/c8WLj2ujg3 *JustinPhillips"
@115911 shame for lies when I signed up and shame again for not canceling two lines on my account that I never used after asking. Fix It | @718488 Yikes! We want nothing but to present you with the best wireless experience. Shoot us a DM here and we'll assist you ASAP. *ValerieP
@115911 this is a bunch of crap. I always have no service everywhere I go 🙄 smh. https://t.co/95w5Lz3Fu5 | @718489 We know how important it is to stay connected and we want to make sure you are. DM us here and we'll check this out ASAP. *ValerieP
@TMobileHelp I'm porting a number to Tmobile...how do I find out the status of the port? | @601764 Hey Eric I can take a look at that with you! Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@115913 Customer for over 5 years and being content blocked on short code messages for over 2 months now. Is that how you take care of customers? | @276322 @115913 Let's get to the bottom of this and sort this block out for you, Ernesto. Please DM us; we're on this for you. https://t.co/lH0SH5fy2m *MikeRice"
@115714 I need help updating my address for my phone scheduled to ship out any day now | @467391 Please contact our Order Support Department at this number for assistance 866-789-8292 Monday - Sunday:8:00 AM - 8:00 PM Chat: 24x7. -GS
"@115913 T-Mobile reps lied to me on sign up and billing me for lines that I asked to be canceled | @718488 @115913 We're on this for you, Amber and we're ready to dive in to turn this all around. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 is it just my account or has three been a lot of Auto Pay billing issues over the last few months.  Its getting to where I may go back to prepaid when my S8+ is paid off, which sucks because I love being a customer. | @718492 @115913 I love having you as a customer. Let's get this resolved for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@115911 been giving me some shitty service lately 🙄 | @718493 Having strong connection is important to me, Lino. Let's take a closer look into your area and see what's happening. Send us a DM. *RickK"
"@sprintcare my airave 3 is only getting lte signal and not cdma , what do i do ? | @718682 Hello Sean, thank you for reaching out. Please send us a DM so we can further assist. -GB"
@115714 heeellllllpppppp. All I want to do is connect my new Apple Watch to cellular. | @718683 Hello! Follow us and send us a DM to address your concern ASAP! We'll be waiting for you. - CE
"@115714 Idk what’s going on over there, but stop playing with my service. My bill has been paid so cut it out | @168192 Hello, could you send us a Direct Message so that we could have some more information on this issue you are experiencing? Thank You. -AK"
Wow 5 lines for $100 #Sprint | @476209 Hey! Check more about this Plan promotion at https://t.co/hmK25IzMjF as well as some benefits this plan includes. -MH
Everything with @115911 us such a hassle holy fuck | @718708 Oh no! What's going on Amanda? We want everything to be easy peesy! *JasmineS
"I have been unable to make or receive calls or text since November 12. I have reached out via Twitter, Facebook, my T-Mobile, but no solution has been reached yet. It displays LTE with no signal bars in an area that should have 1 or two bars. @TMobileHelp @115911 https://t.co/MkhQUhmU8j | @123876 It’s absolutely CRUCIAL that you’re getting the connection you need to reach your loved ones! I rely on my signal on the daily so I truly know how important this is. Please DM me here and I've absolutely got your back on this: https://t.co/EoqAVShpFT *AustinWebb"
"@115913 My brand new Note 8 camera glass shattered for no reason. I didn't drop it, have the phone in a spigen case. I was horrified and saw that a lot of folks have had the same problem with S7 and now Note 8. What do I do now?
https://t.co/byYXiEp0wW | @718709 @115913 I want you to love your device, Karthik. We're on this for you and we're ready to dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@239217 Fail. Website down last Tuesday.  This Tuesday coupon code is invalid. Your guest relations just tells me to contact @115911 (#647258).  #TMobileTuesdays https://t.co/Ec5PVGZ2eW | @704344 @239217 @115911 This code has now expired after 5am ET this morning. Let's take a look into options. Send us a DM. *JasmineS
"@TMobileHelp Hey #TMobile, driving on a US Navy military base in San Diego, CA, USA, get message on phone:  Welcome to Mexico!    What gives? | @718591 Hey David, shoot me a DM https://t.co/zMHlDmwgGJ so I can take a closer look at that for you, I got you covered ;) *VictorianLang"
"@115911 I have been a loyal customer for many years. However, I am starting to grow frustration with the slow data that I have been dealing with over the past few months. Can you please help me understand why the data has been so slow lately? #PR3480 @115911 | @718711 I would certainly feel the same way, and I want to make sure we get your connection back where it needs to be. Shoot me a DM, so I can look into the cause of this and help with a fix. *JPL"
"@115911 also when asking about the up to $650 payoff for switching, rep didn’t know much and said I had to pay extra per month to get this @TMobileHelp @115913 #falseadvertising | @718712 @115913 I absolutely want to straighten this all out for you and make sure your experience with switching to T-Mobile is a smooth one. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I hope @115911 never contracts with @115817 again for letting my iPhone X get “delivered” to someone else. | @718713 I know you are looking forward to getting your new device and the important thing is making sure we get this fixed ASAP. Please send us a DM, so we can get right to work. *JPL"
@TMobileHelp how much can I get if I turn in a iPhone 6 (Verizon) if I get the iPhone X | @642922 You mean besides gaining the power of the UnCarrier network in the palm of your hand? Shoot us a DM and we chat! https://t.co/033FgbQAw8 *KyleVesely
"What’s weird is theres an outage with AT&T but I have @115911 and if my phone isn’t connected to wifi, I cant send or receive texts through imessage and it wont connect to any of my apps. 🤔 | @718714 We want to make sure your data connection is working as it should be. Shoot us a DM, so we can check into this for you and get you back up and running. *JPL"
"@115911 @TMobileHelp @115913 all lies https://t.co/Pn6og8voUd | @129242 @115911 @115913 I'm here to get this fixed, I'm confident we can find a resolution. Meet me in DM https://t.co/PbJEgtqanO *JeromyBingham"
why the hell does my phone not have service in a safeway in the middle of san jose @115911 👿👿👿 | @718979 Hey! Send us a DM so we can take a look at what we can do to improve your service! *TerriL
@115913 how is that I have jump on demand but they want me to pay $300 to jump. I've never had to pay before????? | @718980 @115913 You should have all the information. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"Hey @115913, a couple months ago I bought a device, intending it to be on JOD, but looking at my bill it seems to be JUMP Plus. What should I do? | @718981 @115913 Let's look into this with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115911 I constantly have service issues at home and work, what’s the deal?? I can barely use my phone most of the day. | @718982 Hey Adam! We definitely want to make sure you're connected. DM us here with more info to assist you. *ValerieP"
@TMobileHelp my phone has had no service whatsoever for 5 and a half hours. What is going on? | @718983 Getting you the service you need on your phone is absolutely CRUCIAL to me! I rely on my signal on the daily and would be going crazy without it! Please DM me here and I’ve got your back on this: https://t.co/EoqAVShpFT *AustinWebb
@115911 just messed up B-I-G time #yallshouldfeelreallyreallybad 🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️ | @718984 What's going on?! Shoot us a DM here with more info and we'll assist you as soon as we can. *ValerieP
"@115911 - train your incompetent and lying so called ‘customer service specialists’ to understand that changing the facts and lying to the customers is not the best way to attract new and retain existing customers. | @718985 Deepak, what is going on here? We're happy to chat with you to make sure you are taken care of and getting the best Magenta experience! Please DM us so we can chat. *TerriL"
Why is @115911 service so horrible in Flagstaff!  @TMobileHelp | @292431 Oh no! Let's turn that frown upside down... meet me in the DM to talk coverage! (: *BronsonBarretto
"Switched to @115714 three weeks ago and now I'm wishing I hadn't. This has been one of the worst experiences of my life and nobody cares to help....  Getting ready to switch again. | @719041 We wouldn't like to see you leave. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
@115714 my service is acting up. I️ paid my bill in full. | @578969 Hey there! Could you please be more specific about the issue that you're experiencing? -DM
"Another positive experience with @TMobileHelp!  They are the best! | @719177 Only the best for the best! Thanks for those amazing words! We aim to please, so hit us anytime! https://t.co/n6tQTx28XN *OliviaStewart"
"I'm never usually a brat about anything but @115911 why hasn't  my Apple Watch been shipped out yet! 🙃 | @719193 Let's take a closer look at your order, Jamie! Send us a DM! *RickK"
"@AppleSupport @TMobileHelp what is happening to my phone. it’s not letting me type in a groupchat or even leave. (i am not kicked) helllp https://t.co/JBLJG1FYFk | @719194 Yikes, we can clear this all up... can you shoot me a DM! https://t.co/JPRc1xZFQs *LolaChu"
@115913 i changed from Simple Choice to Tmobile ONE per a sales associate offer to lower my bill n now the sales associate is saying he didnt know it expired when he offered and changed the plan so my bill will ve $10 more a month. | @719196 @115913 I want to make sure you're getting the best deal possible. Please send us a DM; we're on this. https://t.co/lH0SH5fy2m *MikeRice
It’s funny when my phone won’t load things. I can’t assume I’m on LTE or WiFi because @115911 and @10431 service is both the worst in the country. | @241619 Oh gosh! I am so sorry to hear that and want your service with us to be great! DM us here with more info and we'll take a closer look at your reception. *ValerieP
"@115911 my battery is getting weaker what should i do?  Galaxy' s7 | @446503 Charge it! :) 
Let's take a closer look at some options and go over some troubleshooting. Send us a DM! *RickK"
"I thought @115911 had the fastest 4g LTE service in America. I can’t Netflix and chill with this. On twin nem.  What’s good? https://t.co/mIkk9KQmFU | @719197 Allie, send us a DM and we'll make sure you can Netflix & Chill without worrying about buffering. We got you! *TerriL"
"So @115714 how will i get @115940 | @124216 Hello there! Please send us a Direct Message, so that we can further assist you. - RU https://t.co/rMApsV8PQY"
Will @115714 be selling the @213709 phone 🤔 | @632164 Thank you for reaching us out Brandon! So far we don't have any confirmation about the Razer Phone to be available with us... That doesn't mean we wouldn't like to! - FL
Fuck you @115714 ! Hello @115725 👋🏿 | @719411 Hey there! We'd be sad to see you go Jimmy! Please give us a DM so we look for the options available. - FL https://t.co/rMApsV8PQY
@115911 I dont pay 100$ a month to watch blobs... https://t.co/1Fg1soL8XQ | @719419 Let's check out what's happening with the quality of the stream. Send us a DM! *RickK
@115911 I hate you | @719420 Oh no! What's making you say this? We're here to assist you! Shoot us a DM with more info and we're on it. *ValerieP
"@115913 After speaking with 7 reps and two managers, my problem isn't solved and I'm about to cancel my 16yrs of service😤😤😤😤 | @719421 @115913 I truly want a full resolution for you here, Shakina. We're on this; please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp 
Hi i would like to find out when Newly Expanded LTE added to Extended Range LTE will become active around zip 58762, Upper North Central North Dakota. | @719422 Hey Quentin I can make sure you get the answers you are looking for. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"When @115911 takes #familyandfriends discount to another level and adds a random stranger to my account and now I’m paying for Mrs.Carol’s plan. | @719423 Hiya, Daniela! This doesn't sound right! DM us so we can look further into this for you! *MelindaR"
"I swear @115911 has THE absolute WORST customer service ever! I don't recommend them to anyone. My bill is a higher amnt every damn month! Liars & scammers! | @719424 Nobody wants to see their bill going up without explanation so I definitely want to make sure we get this figured out. Hit me through DM, so I can get right to work on this for you. *JPL"
"Full bars but no service anywhere? Bye. https://t.co/oF3Fs6qMhr | @719427 Let's make sure you stay connected 24/7, Mishele! We have your back - send us a DM and we can work together to get you the experience you deserve. *TerriL"
"Hey @115911 you’re a piece of SHIT. | @719427 Hey there, Mishele. What's going on? DM us so we can talk about this! *MelindaR"
"@115911 how come when I go in the store to see about a new phone they want a $50 upgrade fee plus they want to charge me more then I would pay online? Been a customer like 8 years. #nonewphone #loyalty | @719430 Great question Jennifer. The upgrade support charge covers a new advanced SIM card; transferring data between devices, and specialized assistance selecting devices and performing upgrades Retail and Care teams. If you order the device online, you can move around the charge *RickK"
"@115911 ~we are on hold right now, waiting for a supervisor. When you decided to go paperless w/our bill, you have been gouging us w/extra charges that we didn't ask for. This is outrageous for your company to be ripping us off for years! How dare you treat us so badly! #TMobile | @719431 I need my bill to be accurate as well and definitely don't want you to wait any longer. Shoot over a DM and we can make sure this gets squared away. *JPL"
@115913 so I have only used T-Mobile forever.   How do I get my free Netflix?   Only for newbies? | @719432 @115913 You qualify with a qualifying T-Mobile ONE family plan that has taxes and fees included. Check out the details here: https://t.co/2ZXjV0kYJx! *MikeRice
@TMobileHelp sent a message | @661787 Hey! I will meet you in DM :D *EliseBlake
"@115911 how much would it cost to add a line? | @505235 This depends on the type of plan you'r eon, Ken. We can take a closer look and provide you accurate information! Send us a DM! *RickK"
@115913 John i need your help! | @719435 @115913 I can help with your T-Mobile services. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"honestly fuck @115911 and their bad customer service, i just had a CSR scream at me and my dad on the line. “recorded line” my fucking ass fuck them. i’m moving to @115714 | @719597 That is certainly not acceptable behavior and we'd like to find out more on what happened and also make sure we get whatever you called in for taken care of. Please send us a DM. *JPL"
"honestly fuck @115911 and their bad customer service, i just had a CSR scream at me and my dad on the line. “recorded line” my fucking ass fuck them. i’m moving to @115714 | @719597 Hi there! We would love for you to join the Sprint family. Save 50% of your monthly rates by switching to us. Go to https://t.co/9DVCZwuoCz for more information. -DC"
"@TMobileHelp i have an issue. Dm me back please. | @719599 Hey there Janessa! Thank you for reaching out to us at T-Force. I will be your #MagentaHero today and help you out with the issue you're having with your bill. What's going on? Btw, I love your cover photo! Did you take that?! *JubileeFong-Soon"
"When the manger isn't concerned you are about to cancel your service after 16 years  #Tmobile @115911 @115913 | @719421 @115913 Your experience is important to us, and we would love to keep you around. Meet me in DM https://t.co/jYNFEXxh3c *CarmenSipes"
"@115911 so wait, do we all get coverage in Mexico and Canada? Or do I have to buy a new dealio. | @719600 Awesome question, Miles! Send us a DM so we can look into this further for you! *MelindaR"
@115913 I was trying to get acct info but reps tell me there is a password on my account that I don't remember adding to the account. Can this remove online? | @719603 @115913 We want the best in security for you while making this as convenient as possible. Let's cover all our options; please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115714 please fix your towers at chillicothe, Ohio 45601. My family and I pay hundreds every month and somehow LTE doesn’t work 1/2
#sprint | @719650 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115714 do you not do contracts or contract discounts anymore for upgrades? | @719651 Hello there! Now, we have Sprint Flex, the flexible way to upgrade or own your phone, please visit: https://t.co/OUuxiKB48h to learn more. LM -."
It's pretty ridiculous  that this is the 3rd Samsung J7 I've had on the last yr and it has been nothing but problems and that @115911 can't help me out so i have to go and pay for ANOTHER replacement that will crap out on me again 😡😡 | @499019 Hey! There is always something we can do to help out! Can you send us a DM so we can take a look at what's going on with your J7? We have your back. *TerriL
"@TMobileHelp I'm really disappointed in your customer service right now #nothappy | @456349 Send us on a DM, Let's get this fixed! *KatGrisham"
@115911 I am current sprint customer and wanting to switch two lines for my parents and I see 55+ 2 lines for $60/month is that correct? And can I open line over the phone? | @719767 These are some great questions! Send us a DM so we can talk more about your options! *MelindaR
"@TMobileHelp my Moto z2 force randomly gets really hot and then reboots, sometimes it just locks up completely and reboots. What should I do? I've tried factory resetting it and it still does it. | @719768 It’s CRUCIAL that you have a great working Moto z2, and you’ve got the right team to get to the bottom of what’s going on! Please shoot me a DM here and I’ve got your back on this: https://t.co/EoqAVShpFT *AustinWebb"
@117543 Is it possible to improve connection in Eugene Oregon? 3rd largest city in Oregon and very spotty service besides a few parts | @719839 @117543 Coverage is a huge part of being able to utilize your service. Send a DM so we can check this out. https://t.co/plE6XCdHhz *CharlesOpacki
"@AppleSupport y’all gotta do better @sprintcare @115714 @2928 https://t.co/75h1ttlmog | @719886 Hey there! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
"@115714 fraud!!!!!🤡🤡🤡🤡🤡 | @719887 That's not the way we want you to feel about us. Are you experiencing any inconvenience with your Device or Account? Please, send us a DM with your issue. We'll be more than glad to assist you with it. -LR. https://t.co/rMApsV8PQY"
"@115858 @AppleSupport @115714 @sprintcare I've updated my iOS and reset my phone multiple times, however I only can imessage on WiFi and service says searching. How can I fix this issue? https://t.co/3qGfP2z3GQ | @719888 Hi there! This reason is concerning to us. Please, provide us with your nearest cross street and ZIP code so we can look into this for you. -GM."
@115714 when y’all coming to SD. I can’t get nothing here. Hellllllp | @719890 Hello! That does not sound good. Send us a DM with a more detailed explanation of what you are experiencing. - LR
"#Sprint is the absolute worst.. it takes like 4 years to load anything on LTE 🙄🙄🙄😠 | @719891 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA."
"@115911 I switched to ur network but I got an att note 4 so no band 12. Any way I can trade my phone and some $ for a t-mobile note 4? | @719898 Lets find the best way to optimize your trade-in, Vasilis. Send us a DM! We're here for you! :) *RickK"
"@TMobileHelp Want to note that customer rep ""Asheli"" fails at their job as support staff. Did not bother to do due diligence and review my account. Spoke like a robot ""the system is automated"". Condescendingly offered to send me a text to explain kickbacks. | @719899 Oh my! This sure isn't how we want you to feel after a call with us! Send me a DM so I can help! *JessicaBrenhaug"
"#tmobiletuesday suck. Not everyone has a baskin robins around them. I wish I never left @115714 cause @115911 service sucks. So spotty | @719900 Having strong connection is important to me, Dan. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"#tmobiletuesday suck. Not everyone has a baskin robins around them. I wish I never left @115714 cause @115911 service sucks. So spotty | @719900 We would love you to form part of our Sprint Family once again. If you have any question about any plan or promotion, don't doubt to send us a DM with your inquiry. -LR. https://t.co/rMApsV8PQY"
@TMobileHelp I sent you message | @259691 Thanks for the DM! I will meet you back there right away Kyle! *BrendanLee
"@115911 my upgrade eligibility comes around in January but my phone is
F. U. B. A. R. 
What to do.....
 #sadface | @720036 Making sure you have a working device is definitely something we want to help with. Please send us a DM, so we can assist. *JPL"
"So I would just like to say that the people at @TMobileHelp have been phenomenal at helping me with my phone problems. I can't really say that about the actual in store employees I encountered today but hey you win some you lose some. https://t.co/nkdkZe3sId | @679233 We always got you, fam! We also love us some Zack Morris gifs ;) *SoRaYi"
"We all got questions for @115714 https://t.co/hEEoWZ4DPD | @720061 Hello there! Questions? You’ve come to the right place. Please, let us know! - RC"
"@115714 getting really disappointed with this company after 10 years of be part of them. I has been waiting around a month to get a situation solve. Any high supervisor that can assist because anyone from Customer service can assist me. Really sad for that. | @720062 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA."
"@115714  @116062 shame on you for tricking my father in law into a contract, then after he cancelled slapping him with a $1000 plus fee even after the phone had been returned! Hoping you will make this right. | @619948 Hello there. It sounds like something we need to look into. Please get him to contact us about this matter, so that we can review the case. -OM"
"@sprintcare I haven’t had cellular connection in about 4 hours here in Houston | @720063 Oh no! This concerns to us. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
@TMobileHelp Please check your DM’s 😊 | @343155 Checking DM right now! Thanks for your patience with us and reaching out! https://t.co/jg1YyB1ZS7 *CherneilRandolph
"@115911 y’all needa fix my phone dumb bitches | @517805 We're glad to help with your phone. Send us a DM, with what's going on, so we can assist. *JPL"
"@115911 I can not believe after being with T-Mobile for over 10 years, the customer service I have received today is astonishing & horrible! I will be switching services tomorrow! All the issues with your service and phones is unacceptable! | @720138 Alex, I am terribly sorry to hear this. Your experience with us is very important and we want to make sure you are assisted. DM us here and we'll check this out. *ValerieP"
"@TMobileHelp how easy would it be to transfer 3 lines from @117735?

Right now I spend about $330 a month and travel internationally. | @684090 Oh it's super easy! DM me chat about making the switch :) https://t.co/jaHSC7DwkH *JacintaJenkins"
@TMobileHelp #TMO coverage along US RT 250 between Wheeling WV & New Philadelphia OH is just BAD!!! https://t.co/Y2G4l5jtOv | @434340 Staying connected with your friends and family is super important. Send me a DM! https://t.co/HbdADi3eov *HumeiraPatel
"@TMobileHelp 

what is a DM | @578373 A DM is a direct message. You can click on my picture from my prior message so we can lend a hand. *CharlesOpacki"
"Do y’all think I shit money ? Charging me every fucken two weeks & my phone got disconnected AGAIN ???? Fuck y’all @115911 | @720502 Oh, no, babes! We want your experience with us as flawless as your makeup. 💘 Send us a DM so we can get this sorted out! *TarynS"
"@115714 @sprintcare Bought phones from a Sprint customer who said phones would be unlocked & only 1 is unlocked | @720512 Please send us a Direct Message, so that we can further assist you. - LS"
@TMobileHelp I have a question about my iPhone preorder | @216681 We can totally answer any questions you have on Pre-order! Send us a DM! :) https://t.co/pNQZQpN77z *CourtneyWest
"Hey @115911, I live in MA where the power is largely out and have NO data on TMobile. Using BF’s ATT phone as hotspot. Pretty sad. | @720632 We realize how important it is to have the service you need, K. Please DM us. We're happy to help you. *GiselleM"
"@115714 got GREAT customer service from Marsha at your Belvedere Sq Baltimore store, you should be promoting her | @720643 @720643 - We are happy to hear of your positive experience with us. Thank you for choosing Sprint :-D -LG"
Hè @115911 @TMobileHelp mijn contract bij @19143 loopt 11 december '17 af. Volgens mij kan ik een overstap al bij jullie regelen toch? | @720681 I’d love to go over your options! Send me a DM so we can help! :) https://t.co/eiqro2hcq1 *KyleSaragosa
70 MISSED TEXTS!! LOST OUT ON $THOUSANDS$ OF DOLLARS!! THANKS A LOT @115911 👌🏼👍🏼 #hate… https://t.co/l8WhfXqk6o | @720683 Yikes! We certainly don't want you missing out on $$! Send us a DM so we can get this turned around! *ElleA
I’ve called T-Mobile 3 times and they can’t fix my payment method please help me #IphoneXPreOrder @TMobileHelp @115913 @115911 | @720823 @115913 We are here to help make sure this order is taken care of. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
@TMobileHelp is there service issue in NH this morning. No text or calling capabilities | @720824 I want to make sure you can stay connected with everyone! DM for more help.  https://t.co/JP7aKumWOa *AlexGreen
"@115714 wtf y’all on tonight man | @720885 Hello there! This concerns us and, we'd like to assist. How can we be of assistance today? Please, let us know. - RC"
"I have no service in a 25 miles radius of my apartment, but I love how @115714 claims there's full coverage here. Bullshit their within 1% of Verizon. I rarely had more than 2 bars of service when I was in TX, ND, OK, MA, CT, GA or PA. | @720886 Hello! We're happy to help with this. Please, follow us and DM us with exact address to check this for you. -IG https://t.co/rMApsV8PQY"
@TMobileHelp @115911 Why are the taxes and fees so high when upgrading to the Note 8 or any other newer phone? | @720981 Let's chat in the Dms https://t.co/sBIVWmm6X2 *EddieGough
".@158861 & @115911 I'll have to pay deposit on 2 phones. LG the V30 is crap. Don't care what anyone says. Tmo I'm almost over us. 7/7 | @341943 We wouldn't want you going anywhere, Traci. DM us. We're happy to address your concerns. *GiselleM"
@115911 I saw you changed your plans - will you still have the $50 one or has it been bumped up? | @641320 Hi there! What type of plan are you looking for? Send us a DM so we can go over pricing details! *ElleA
@115911 We got hit with some hard winds last night powers out in a few places are towers down? services is less than normal. | @115914 We appreciate you reaching out to us here. We're happy to help with your service concerns. Please DM us. *GiselleM
Do @115714 even have live agents | @436112 We do have live agents here at Sprint. How may I be of assistance to you today? DS
"Don’t you love waking up to a call from @115714 saying you owe 263 dollars?!?!?!?! Nope not today Satan | @720997 Please send us a Direct Message, so that we can further assist you. -GS"
@115911 Can you give me a deal I can't resist on a iphone 8plus if I trade in my Samsung galaxy 8 am already with yell | @721056 Great question! You can always trade in your device to upgrade! DM us so we can chat about some options! *ElleA
"@115911 Does Tmobile cover the early term fees from Sprint if I move a couple lines over ? | @721057 Yes, we have a few options Joel. Send us a DM and we'll give you all of the details. *KaeW"
"lmao they absolutely did THANKS AGAIN @TMobileHelp | @436263 Save your scream for Halloween!! Please DM me, I'm eager to help! https://t.co/n6tQTx28XN *OliviaStewart"
@115911 I guess I'm going to be forced to go to iPhone I'm not getting text messages from my gf on a constant bases #Note8fail | @307605 Hi there! We're happy to check into the issues you're having. DM us. Our swing by the link here ... https://t.co/Nr4QUs7AfR
.@115911 ur hotspot internet box doesnt work anymore it keeps leading me to a site where it says log in but i never logged out... | @348021 Shoot us a DM here and we'll check this out for you as soon as we can! We've got your back! *ValerieP
And @TMobileHelp https://t.co/jvVHlFOwNh | @720050 Let's get this noted what you're trying to return! Meet me back in the DM's! https://t.co/YIQqqAAINS *EmilyC
Black Friday Deals? @TMobileHelp @115911 | @721191 No news yet but it will be launching soon. I'm very excited to see what we'll have! Stay tune to https://t.co/9cBIeO8j44 *PoxMaphixat
"@TMobileHelp Having issues in 78640 tonight. LTE won't register and HSPA+ is overloaded, which tells me others are having same issue. Have tried re-registering, rebooting, and toggling airplane mode. Any known outages? | @721192 Hey there Brendan, Thanks for reaching out to us today! Are you able to tap the link below for me so I can look into this?

 https://t.co/xKtJVNqc2V *PrakashP"
"@sprintcare getting annoying when my password doesn't work, and I have to set up a new one twice just to get in, and now I can't update my address... why is your site such crap, and you're a cell service company, it doesn't make sense. | @721226 Hi Alexandra! Are you receiving any error? -CL"
@115911 my phone just got cut off cause your prepaid bill pay site is down. WTF!!! | @721386 Whoa! This is not the experience we want for you! Please send over a DM and let's get that all sorted for you! *BrookeK
@115911 #ServiceDown #frustrated https://t.co/BmwMlAexUJ | @721387 I know you count on us to keep you connected. Please send us a DM. so we can check into this for you. *JPL
@115911 @TMobileHelp Please get your affairs in order. It’s hard to resolve issues when your call center associates are in the Philippines! | @695822 Hi Donald! All reps are trained to provide excellent customer service. I'd love to help! Shoot me a DM https://t.co/dzjAJQjMJ7 *SoRaYi
"So @115714 say we are 1% within the other guys ...... my 1% feel so far sometimes !!!! | @721604 Hey! Are you experiencing any issues with the service? Give us a DM and let us know, we'd be glad to assist you! - FL https://t.co/rMApsV8PQY"
"@115714 YOOO MY STUFF ACTING DUMB 😒. I cant use my internet. Fix the tower or sum dawgg | @721605 We certainly want to get you the service you deserve! Please, send us a DM so that we can further assist you. -JA."
@TMobileHelp  please do something about this issue with the payment system. I need my phone on!!! | @721386 Oh Dear! Let's get your services restored buddy. Shoot me a DM. #GotYourBack *KimM
"Ugh. @115911's website is always down, I swear. The fuck do ya'll be doing? Always fucking up and shit. Either ya'll need new computers or a whole new staff. #annoyed 😡!!!! | @550775 Hey Paku! We  want to make sure you get the assistance you need! Send over a DM and let's get started *BrookeK"
"@115911 any Black Friday deals this year? | @721630 Great question! I just replied to your DM, click here: https://t.co/xKrpoFD6ya  to reply back to me! See you on the other side! *ColleenLicudine"
"After hours of talking with @TMobileHelp , we finally figured out what was wrong and my order is officially though . Huge relief 🙏 | @721631 Hey hey! I'm glad we've gotten you sorted! Thanks again for reaching out! 👌👌 *JoeR"
@TMobileHelp Eddie Jackson helped me so fast and so easy this is why TMobile is the best company in the world | @323646 WOW!!! Thanks for showing my teammate some love here. This is why we do this every day and night. For great customer experience just like this. °˖✧◝(⁰▿⁰)◜✧˖°. Let us know if you need anything else. We're just a dm away! *PoxMaphixat
"@115714 I tried to return my "" leased"" phones to your store, you won't take them, then bill me? | @721869 Hi! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
@115714 @ATT who has cellular service working on the west side Puerto Rico? When will services be back to 100%? #helpPuertoRico | @721870 Hi there! Our network team is working diligently to get service restored around all affected area as soon as possible. Check out our Community for updates and helpful links: https://t.co/az1EInm9N8 . Thank you for your patience. - JL https://t.co/rMApsV8PQY
Why do I pay monthly for insurance for my phone and still have to pay $200 out of pocket for a replacement phone???... Like why @115714 | @721871 We'd be glad to explain in detail how this works! DM us for more information. -AC
"@115714 take a trip out in the countryside. | @721921 Hey Dewey, We are here to help. Could you elaborate some more so we can further assist you. -AH"
Never choose @115714 | @721922 Hello there! Is there anything we can assist you with today? Please let us know. We're always here eager to assist. - KP
When @115911 says their going to slow your data they really do.. I️ can’t even get a YouTube video to load😕 | @722130 Hey there! Let's take a closer look at what's going on for you! Send over a DM to get started! *BrookeK
@115911 fix my coverage | @476378 We're happy to help out with this but will need more information. Send us a DM with more details so we can assist. *JPL
"@115911 ~it's late. I will get back to you after I receive my 2yrs worth of bills. When you went #paperless, it wasn't for the #environment, it was to rip #customers off... By mysteriously raising the bill without notice. Shame on you #TMobile #ShameShame... | @719431 Paperless certainly doesn't mean you don't receive a copy of your bill, Susie. We are glad to help you get this taken care of if you send us a DM. *JPL"
"@115911 ~so I finally spoke to a supervisor (Rhonda/in the US) tonite. She advised me she had no phone number for corporate, but gave me an address. I also asked for 2yrs worth of bills, so I can see how badly you've been stealing our money. It's a travesty! #TMobile is awful!☎ | @719431 Whoa, Susie! This is not the experience we want for you! Please send us a DM and let's get to the bottom of this. We are here for you! *BrookeK"
"@115911 T-Mobile pretend it's a response comm membr. But I canceled T-Mobile contract two years ago. Paid off balance. Last bill on my credit report.  Paid off the bill.T-Mobile refuses to delete it from my credit report affecting my ability to buy a home. How is that fair? | @225494 Hey there, April! Send us a DM so we can talk more about this! *MelindaR"
"@TMobileHelp where’s my money | @223220 Hey, Paola! I would love to check things out, shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@115913 what does a long time customer need to do to get a free cheap phone mine went out cant afford new one?? | @722455 @115913 A working device is a must! Especially for a long time customer such as yourself. Send me a DM so we can look into options https://t.co/PUCbqyZK4U *RachaelTansey
@115911 @115913 is there coverage near #OldFaithful geyser in @98604 | @722456 @115913 Talk and text may be available but LTE will be limited. Check out our coverage map here https://t.co/h0x0QXlJWe *RachaelTansey
"@115911 @TMobileHelp @115913 I am very frustrated with T-Mobile customer service, especially as a new customer.  I am constantly getting the run around from customer service and the store where I️ bought my device. All I️ want is for a simple billing issue to be resolved. | @722458 @115913 Rest assured, you've come to the right place. Billing is our specialty. Send me a DM and tell me a bit more about what's going on so we can help https://t.co/PUCbqyZK4U *RachaelTansey"
"Well guess it's time for me and @115911 @115913 to part ways..its utterly ridiculous how much you want me to pay to restore my services on to bigger and better things #Verizon #Sprint which one 😏 | @673323 Hey Tascha! It'll be great to have you joining the Sprint family. Please, take a look into this outstanding promotion: https://t.co/gbN1RsoAV8. Switch to Sprint and get FREE unlimited for 1 year! Also, you can check more of our amazing deals here: https://t.co/0zzgy1hdHv. =D - RC"
Well guess it's time for me and @115911 @115913 to part ways..its utterly ridiculous how much you want me to pay to restore my services on to bigger and better things #Verizon #Sprint which one 😏 | @673323 @115913 We want you to stay! Please send us a DM so that we can check out your billing with you. *CassyFitzgerald
@TMobileHelp hi!! Do you guys do screen repairs for phones on your plan? | @722742 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
@TMobileHelp Been with T-Mobile for 4 years with the same number. Recently been working in Canada and two days ago you decide to cancel my phone number due to excessive roaming.  Currently have One + International on my plan to prevent such situations. Please help. https://t.co/9DqAu7DH28 | @722743 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115911 why does your service suck?? I have full bars 4g and it isn't working like it should 😠 | @722744 Uh oh, Spencer! Please send us a DM and let's get to the bottom of this for you. We are here to help! *BrookeK"
"@115911 I have an iPhone 6S & want to upgrade to the 8 Plus. How much would that cost? | @610992 Hey there, Dani! Send over a DM and let's take a look at your account! We are happy to help! *BrookeK"
"@115714 8 months after i paid my leases off, im still being charged. Who is going to fix this? The support staff is lacking to say the least | @722757 Hi shawn ward! Can you send me DM so that I can verify what's going on with your leases? -BJ https://t.co/rMApsV8PQY"
"Need a Logo Design? please visit this link.
Portfolio Link :     https://t.co/LWnmuKX58F
Fiverr Link    :     https://t.co/ysIXDaVhFI https://t.co/M1mnxAahVD | @722868 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"Need a Logo Design? please visit this link.
Portfolio Link :     https://t.co/LWnmuKX58F
Fiverr Link    :     https://t.co/ysIXDaVhFI https://t.co/M1mnxAahVD | @722868 Hey there :)  I just wanted to take a moment and check back with you to see if you needed anything further? *KiaWashington"
"@689994 @TMobileHelp What a disappointment Basic Outfitters was. My original code didn’t work. Emailed BO support and they sent me a code that only gave me $10.50 discount LOL. Not just me, but tons of people on T-Mobile reddit getting shafted this past #TMobileTuesdays https://t.co/uqLp0J6LD9 | @179031 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"Ah, that fateful time of the month when @115911 throttles me and my phone turns into a useless paperweight because I can't do anything at all with it. | @145023 Whoa, Anthony! We want to make sure your services fit you! Please send over a DM and let's take a look at your options. We are here to help! *BrookeK"
"ive been with @115911  for over 10 years ago, with my parents then on my own. I recently got scammed and lost alot of money and my bill also ran up to 700. I enlisted tmobile help and sad to say but they were no help at all. I'm truly very disappointed. time for anew carrier | @722869 Whoa, Keshlamoya! This is not the experience we want for you! Please send us a DM and allow us to make things right! We are here for you! *BrookeK"
@116447 @sprintcare @115714 I've been lied to and screwed over by Sprint more in the last few days than I have been by any company in my entire life. Noone seems to be able to solve my issue. Guess I should just switch to @115725 or @115911 | @305855 We would be happy to assist you in taking a look at your options! Send over a DM to get started! *BrookeK
@116447 @sprintcare @115714 I've been lied to and screwed over by Sprint more in the last few days than I have been by any company in my entire life. Noone seems to be able to solve my issue. Guess I should just switch to @115725 or @115911 | @305855 You will contacted today. Team @116447
@115913 https://t.co/FP4PzB9W0u | @138054 @115913 Hey! We've got your DMs and will be replying ASAP
"@115714 I got an order number but no tracking number for my phone. | @723022 If you have questions or concerns regarding your order, 24 hour Chat assistance is available at https://t.co/RDgqxv7W9w. -GB."
"@115714 I got an order number but no tracking number for my phone. | @723022 You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email. -GB."
"@115714 I got an order number but no tracking number for my phone. | @723022 Hi! 24 hours after you successfully place your order, you can track its status online using the order number provided on your order confirmation email. -GB."
@115714 got the worst LTE service shit stay on 3g so much aint no point in payin for unlimited data cant never use my shit I HATE SPRINT LTE shit pathetic | @221558 Let's check on that services for you. Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY
Who has better phone service for iPhones @115911 or @115714 🤔 | @723023 Sprint! Hands down. Trust me. - JM
"@125241 NO ENTRAN LAS LLAMADAS A LOS TELEFONOS DE LINEA TERRENAL. Cuál es la excusa ahora en el servicio? | @118439 Por favor envíenos un mensaje directo con sus cruces de calles más cercanas y su código postal, para poder ayudarle más. - GV"
@115913 After 5 months of @115714  we’re headed to @115911 . Sprint can piss off. | @723024 We'd hate to see you go! Give us the chance to change this situation. Why do you want to leave? - EG
"@sprintcare Hey sprintcare!  Have a joke for you. What did the sprint customer say to the other sprint customer? ....NOTHING BECAUSE THE SERVICE WAS STILL DOWN! | @675163 Please send us a Direct Message, so that we can further assist you. - JM"
"@sprintcare I'm getting texts 12 hours or more late. Especially group texts. What do I do? | @289285 Hi there! Can you send me a DM so, that I can verify what's going on? -BJ https://t.co/rMApsV8PQY"
@115911 So I guess going over my 6Gig limit means I get NO data serivce? Good job guys. | @723051 We appreciate you reaching out to us here. We're happy to check into your data concerns. DM us. *GiselleM
@TMobileHelp I found t-mobile phone. How can I get it back to the owner? | @723052 You're an angel Paul! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith
@115911 @115913 just wanted to tell you worst customer service. | @723053 @115913 Hey Dan! What's got you feeling this way? We're here to help however we can. Send me some details in a DM https://t.co/PUCbqyZK4U *RachaelTansey
"@115911 very disapointed with your customer service !!  Ongoing billing issue for last 3 months and still no help !!  10 years + might be time to find a better carrier !! | @230596 That's quite a while to be contacting about the same issue and your time is valued. I would be concerned as well so, let's get to the bottom of this! Send us a DM so we can assist! *KeithM"
"@115911 and @4305 down at the same time... Perfect 🙄 | @723253 What's going on with your service, Moe? We're here for you and would love to help! DM us here with some details so we can take care of you. *BlakeT"
"@115911 cracked my screen last night 😭, any suggestions on if I am eligible for an upgrade? | @723274 Ouch! We can definitely see what your options are. DM us. *GiselleM"
I enjoy my commute to work when my music stops because @115911 has such terrible service #buildmoreantennas | @723275 We definitely don't want the music to stop for you Chris! DM us and we'll take a look at whats going on. *MelJ
"@115913 really annoyed with @115911  and their lack of competence with my order!!! | @723278 @115913 What's going on, Josh? We've got your back and will make sure everything is in order. Send me a DM with some details, please https://t.co/PUCbqyZK4U *RachaelTansey"
@TMobileHelp What is going on?Internet upload is way too slow in my area this AM. Same thing with my husband's phone too. https://t.co/Rh4ijbBhL1 | @723279 Oh no! Send me a DM https://t.co/so3NREySxr so we can figure out what's going on! *ChrisScott
"So @115913 said digits was free, so I signed up... Guess what I see on my bill today🤦🏻‍♂️. Disgusting false promo! | @708597 @115913 We want to make sure your bill and plan is correct. I'll meet you back in DM now. *CassyFitzgerald"
@115913 will you be carrying the razer phone | @723280 @115913 No news yet! Keep an eye on the newsroom here: https://t.co/Rs7ud2PYPg for new devices coming our way. https://t.co/EdLkYIfmTn *MariahDaigle
"@sprintcare how do I get signed up for the Hulu special? | @723341 Great Question! You can sign up for Hulu trough this options : Online at https://t.co/9iQNtDIXhz , Chat with us at https://t.co/6pfcByi97Q Go to https://t.co/8RFZdN4gxv and beginning 12/8/17, in a Sprint store.  1/2 -AF"
"@sprintcare how do I get signed up for the Hulu special? | @723341 After signing up, you'll get a text message with an activation link, where you can complete the subscription process. 2/2 -AF"
@115714 why do ya'll make it so difficult to pay my bill every month? | @723343 Hey Jay! What seems to be the issue? Let me help you! -ND
@115714 @sprintcare are thieves! This has gone on for wayyy too long and they refuse to credit what they overcharged us and want us to pay 1000 for two months!!!!! | @447647 Hi! Please send us a direct message for us to review this with you. -Resolution Sup TM
Everything about you @115714 @sprintcare i despise. You make my life harder than it actually is. May you rest in shit. | @723344 We always want to exceed your expectations We will be very happy to assist. Please send us a DM if you are seeking assistance.
"@116447 Hi I called sprint corporate. I have a concern is there a way you can contact me. | @723345 I'm w/Team @116447 & here to help. If you have questions about your Sprint svc, we'd be glad to help. Please DM us. https://t.co/Tdfh8904ec"
"How do we activate this / do this as @115714 unlimited customers now? Two lines, 1: iPhone 8 Plus Unlimited & 2: iPad Pro 2017 Unlimited https://t.co/hhDbkvidRA | @277120 Good morning, please visit https://t.co/jynCKmEl7R for all the details."
"@sprintcare is there something going on in 75248? Mine, husband, and friend’s signals keep going in and out at the same time | @723474 Hey there! Thank you for reaching out to us. We'd like to help. Please, give us a follow and send us a DM for further assistance. -MK"
"Hey @115911 I got a call from a rep to expect another call Friday for a special promo offer - is this legit or a scam? Thx | @723699 Hey there, Doctor Jay! Send over a DM and let's take a look for you! We would love to give you the best deals, but also  make sure your account is safe! *BrookeK"
"Wow @115714 couldn't care less about current customers only deals for ""new numbers"" sad | @156678 We strive for the satisfaction of our customers. Not all promotions work for every customer's account. Sometimes we run promotions for people that are not even customers yet, however, we can assure you, we have new promotions coming up all the time. Please send us a DM. -AG"
"Thankful my entire family is on a @115714 plan. The lack of service allows us to actually pay attention to each other. | @723703 That's not good to read. Please, DM us to review your situation with the service. - GS https://t.co/rMApsV8PQY"
@sprintcare my LTE coverage is super spotty lately. I have to manually switch to 3G constantly or put my phone on airplane mode. Any help please? | @723706 Please direct message me or at least let me know what type of phone you have and the current proximity of your location. -MB
"@sprintcare my LTE coverage is super spotty lately. I have to manually switch to 3G constantly or put my phone on airplane mode. Any help please? | @723706 We actually had a podcast on the Network Improvement.  This is a HUGE deal to Sprint, and we are planning on the BEST.  If you review the website, (you will see) our dedication to the Network and the service we provide you! -MB"
"Thanks @sprintcare for once again giving me terrible customer service. Ready to switch back to AT&T | @344994 Hello there Mary! We would hate to see you leave being such a loyal Sprint Customer. We apologize if you received poor customer service, but we assure you we do care and would like to address any issues you may have. Please send us DM with details of what exactly is going on. -DD"
It’s crazy that I pay good money to @115714 for my iphone7 but they can’t fix the fact that my account can’t make outgoing calls. It’s been a week and they still want me to pay my bill for an account that doesn’t work. Hours and multiple trips to their store for nothing!not happy | @723707 Hi there! Can you send me a DM? I'd like to take a look at your concern. -BJ https://t.co/rMApsV8PQY
"@115911 Help. Have tried for a couple months now to get a solution that will allow me to access my server via GOTOMYPC on cell service. No problems connecting through wifi. Plz advise. | @723728 Steve, we're totally here to help. Send us a DM and we've got your back! *KittyG"
"@TMobileHelp so an agent in store made an unauthorized change of a name on an account and due to such although my last 4 digits are on the account still and I initially opened the account. I can't get help. Great. Smmfh. | @177240 Oh no! Shoot us a DM, we are happy to help ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
@TMobileHelp hi I received my new iPhone X and I wanted ETF reimbursement what’s the latest I have to turn in my old device? | @241498 Congrats on your new iPhone X!! Send me a DM and we can take a look at your reimbursement specifics :) https://t.co/jPSwKnAg0l *HarleySumida
"@TMobileHelp why is my LTE slow? I got 6gb and I haven’t used them all. I’m located in Granda Hills California. | @259316 slow speeds are the worst! Let's get you patched up, DM me!  https://t.co/ezZMoc7QXB *GraceFranco"
@TMobileHelp what stores got the iPhone X! | @275817 We can get you that iPhone X ordered right here! Send me a DM for details! https://t.co/iUlnGXy3Ha *VinnyFrancisco
@115911 customer service sucks (SERIOUSLY) I️ highly don’t recommend them. Every time I️ have a problem I️ have to go through corporate to get it done. 🤦🏽‍♀️ | @671037 T-force works for you! Rest assured are only a DM away ! *TaylorMichaels
"@TMobileHelp @115913 i need to unlock my iphone x, please help me submit the request. | @362519 @115913 Let's look into to this together. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
Jodi from T-Mobile store #5707 refuses to sell me iPhone 8+ as she was holding it for another customer. When I called they were not ready to reserve it for me @115913 @115911 #discrimination | @723735 @115913 We absolutely want you to be able to get an iPhone 8+. I'd love to chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
I love @TMobileHelp! They're always so kind! | @287175 Thank you for being an awesome part of the Magenta Family! #UnCarrier *Rosalyn C
"@115714 I need every bill for the next 6 months to be free out of all the shit y’all have done | @724021 1. Visit https://t.co/0qT1rLkaCf and sign in. 2. Click on View my bill. 3. You will be prompted to verify your identity.
4. From the Bill Period date dropdown list, select the billing period that is desired to view.
5. Click on View/Save PDF Bill. - JM"
"Good Lord @115714 been trying to sign in my account for 30 mins and keep getting this. You’ve got to have the world’s worst website. https://t.co/LUL8jklq6u | @724023 Oh no, I know how that can be! Can you please DM me? I'll be more than happy to help. -MP"
"@115714 why does my phone keep saying no service | @724024 Does the issue happen in one or multiple locations? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@TMobileHelp moms been w/ u since Voicestream, finally ready 2 get rid of her flip phone 4 IPhone 7 or 8. She called 2 get pricing then was told by a coworker @ATT offered a better deal.  I’m buying her iPhone 4 Christmas so I’m comparing, what deals do U have 4 her please! TY | @724043 Hey Melissa!! We're all about saving money here at the Uncarrier. Send me a DM here: https://t.co/QIHNBDHoV8 so we can look into some options! =D *LaurenWalker"
"@115911 Is the Apple Watch Series 3 (Cellular + WiFi) compatible with the Simple Choice North America Unlimited Family Match Promo plan? | @724044 Hey there, Jonathan! Send over a DM and let's take a look at your account! We want to ensure you have all the info you need! *BrookeK"
@115911 use have the worst wifi. fuck u and ur company. telll the owner throw handz and strap up im bout whatever. full bars but i got poor connection??? dont kno why yall so gassed up. get sued for false advertisement. metro trapphone ass is over yall company😈😤 | @724045 Anything we can do to help you? DM us. *JoanO
@115911 @TMobileHelp @115913 network seems to be having issues on the red line in Chicago. Super slow or not loading at all on iPhone X. Says I have LTE but every app says no connection. Can you please look? | @402873 @115913 Hello! I'd love to work with you to get to the bottom of this. Send  me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
". @115911 Need better coverage in East Hampton, CT! No service right in the town’s business center! | @582180 Hi Jake, let us take a look at your connection there. DM us, we want to make sure you're always ready to go. *JoanO"
@115913 customer loving? Maybe you can help me with TMobile screwing me out of $600 | @601368 @115913 Hey! That's not the experience I want for you at all and would love to work with you to get to the bottom of this. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp hey, my phone call got disconnected from you guys. Could you answer a quick question for pleaseee | @477653 We're here for you Romello! Follow my picture to send me a DM! :D https://t.co/vv9JsrbUOZ *AbigailRoach"
@TMobileHelp Just got off the phone with customer service that isn't willing to help. Can you help get a soft copy for a bill payment I made for a US phone number? | @724046 Hey Akshay! Let's see what we can do! Please follow this link to DM me! https://t.co/vv9JsrbUOZ *AbigailRoach
"@115911 are there still service issues around zip code 03874? | @724050 Hey Kelly, let's check out what's going on there. DM us, we'll make sure you're connected. *JoanO"
@115911 @TMobileHelp Got a text saying you don’t have an estimated ship but the link connects me to your app & says 11/2 - 11/3 ????? | @724051 Hey I can answer that for you just DM us so we can talk!! :) *NatashaH
@115714 | @724065 @724065 - Hi! How can we assist you today? -LG
"I’m stuck with @115714 but if you arent stay as far away as possible @sprintcare is useless and not worth the value  #iPhoneX #iPhone #apple | @490876 Wow, what's going on? How can we be of assistance? -GS"
"@115714 trying to win this jeep! So I can cruise the highways and streets!! Indiana, to Kentucky!! Ya boy will be lucky!! | @724143 Hey there! Click the link to see how to enter https://t.co/1dVv7sUGyo -SJ"
I have a question about Digits. Can you help? @TMobileHelp | @262035 Thanks for choosing T-Force please send me a private message and ill be more than happy to assist *AdrianH
Another $2 donated to hurricane recovery by @115911! Use #HR4HR to join the cause! | @294636 Keep it up ⚾️ fam! Let’s turn this Postseason into the most charitable in MLB history. #HR4HR *LizRackliff
"@115714 Thanks for the awful customer service and coverage, I will not be coming back to your network. | @724241 Hi there, this is concerning to us. However, are you currently a Sprint customer? Please let us know. -AV"
@115714 nothing but problems with the online account and phone support for over a year....outsourcing failure! | @724242 Can you please send me a private message with an elaboration of the issue your having? I would really like to help. - IR
"@115714 service is absolutely terrible.. Literally nothing will load while I'm in my own house in copper beech... shoulda never left verizon | @724247 Please send us a Direct Message with your nearest cross streets and ZIP code, so that we can further assist you. - KD"
Wanna go straight to Florida to see X and Keisa 😭 craziest siblings I have 💕 @115714 https://t.co/Wlt4Ly5hlg | @724249 •Visit https://t.co/5BciNqgODO. you can enter daily. -AH
"Wanna go straight to Florida to see X and Keisa 😭 craziest siblings I have 💕 @115714 https://t.co/Wlt4Ly5hlg | @724249 Hey Tamiera To Enter,  you Must Complete One of the Following •Visit a COR store on 10/21/17 for the Just for You event. -AH"
"@115911 starting to suck!! | @724304 Woah, what happened, Krystal? DM us, I'm sure we can turn this around. *JoanO"
I hate @115911 | @724305 Whoa! This is not how we want you to feel! Please send us a DM and let's get to the bottom of this for you! *BrookeK
@115911 disconnected my phone even tho i already payed my bill https://t.co/tZJRee8b5m | @724306 Yikes! We don't want any problems. Tell us more in a DM so we can check this out. *NaeJ
"@115714
I wanna win a jeep... | @724321 Hey there! Click the link to see how to apply https://t.co/1dVv7sUGyo. -SJ"
@115714 is giving away free vehicles? I’m in! I can use a new Jeep on my move to Illinois. | @724322 Hey! That's right. :) See https://t.co/MFmvXXhN0O for further details. -NL
Y’all pathetic @115714 | @243010 we hate to hear you wanting to leave the sprint family but how can I help you today?
@115714 is the worst phone company around! Beyond mad | @586097 Can you please tell me why you feel this way? -DS
"@115714 | @724417 Hey! Hope you’re doing well today. How can I help?  Please send us a Direct Message, so that we can further assist you. -CS"
"@115913 called 611, your service center said they couldn't help me correct my billing address utill there was a problem, that's not good | @344302 @115913 We'er here for you and would be happy to help, Buddy. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Aye... @115911 Are Y’all Planning On Getting More Towers In Southern Maryland? I Had An Emergency And Couldn’t Even Use My Damn Phone ! | @479173 Hey there, Rel! Please send us a DM and allow us to take a look at that for you! We are here to help! *BrookeK"
@115714 | @724502 Have any questions? I’ve got answers! -AH
@115911 i’m so sick of y’all can i withdrawal my papers!!! | @724581 You only deserve the best with us. What's going on to make you say this? DM us and let's talk. #TMOnlyCares *JamieK
"@115911 what's the point of your app?  Gotta go to the web site to view my full bill?  Wonder about Verizons app... | @724582 We're happy to help you out, Bill. Please DM us. *GiselleM"
@TMobileHelp Just experienced the worst customer service ever. You need to hold your reps accountable for lying and misleading customers. | @508171 I'd love to go over this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
Can’t wait to switch my service from @115714 @sprintcare it is unbearable awful | @395013 we hate to hear you wanting to leave the sprint family. How can I help you today to change your mind about our services?
"@sprintcare can someone please tell my how to speak to customer service thanks | @171529 Hey Trish, how can I be of assistance today? -DS"
"@115911 Why isn't my network working https://t.co/bDBB6yOH5Y | @724677 No signal is no fun, so I hear ya! Let's get this figured out. DM us here so we can take a closer look and help out. *BlakeT"
"Hey @115911 I love y'alls service but the data situation needs some addressing. | @578944 What's the matter, Allie? DM us. Let's chat about it and how we can make it right! *WhitneyJ"
If @115911 doesn't ship my iphone x by tonight I'm canceling my order😂 | @438250 It's going to be #MagentAmazing when it arrives! 👍😄💗 #StayTuned https://t.co/vuAf2Q5FUm *PatrickUllmann
ok so. @115911 is not storm proof. My friend's Sprint works tho. 😒 | @260801 No we are not....It depends on how severe the storm is unfortunately....Send us a DM so we can check into your area. *ElleA
Terrible customer service experience continues with @115714 Investigation of employee stealing phone comes up with wrong info! #sprintsucks | @527222 This is not the feedback we want to hear! Please DM your phone number so that we may research your concerns and reach out.
"@sprintcare your customer service is horrible | @724695 Hearing this is concerning to us. Please let us know what makes you feel this way, so we can turn this around. -  CF"
"Why are the wait times to talk to a customer service representative always so long @115911 
always 20 minutes | @724838 With our current device launches, wait times are a little higher. We can assist you here though! DM us, let's chat! *WhitneyJ"
"@115911 @135517 @TMobileHelp about to sue y’all | @724840 Whoa, definitely sounds like we need to dive into something. Please shoot us a DM -- we've got you! *BryceCrawford"
"Yo @115714 get y'all shit together | @724866 Please let us know what makes you feel this way, so we can turn this around. -  CF"
@115714 Cross-country to Cali and back~with a little off roading boot! I love @273569 | @724867 Did you already enter? https://t.co/i3UB1Y37Kc . -CP
"I HATE having @115714, and I have 6 more months until my contract is up 🙄 | @432790 Oh, no! This is not the type of feedback that we like to see. What is making you feel in that way? Please send us a Direct Message, so that we can further assist you. -MM."
@115714 your stores continue to turn me away as I request my stolen Galaxy 8+ to be replaced by insurance.  My account has been phased and unable to call anyone | @139508 Can you please send me a DM so that I can further assist you? -BJ https://t.co/rMApsV8PQY
@sprintcare Looks like putting a Sprint SIM in my factory unlocked @134202 phone...locked it? Mind pushing a UICC unlock since I own the phone outright? DMs open. | @140966 Hey there! please send us a DM with details so we can assist you. - LP
"I have full bars and LTE from @115714 and I’m still not getting internet. Sad! | @724989 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"@sprintcare comes upon phone. Do I have a virus or scam https://t.co/GuBjWb1GSB | @280320 Hey there! We advise you to please contact Apple to confirm that information, so you would be able to receive a proper assistance. Just click here https://t.co/Fk0okGXXJv to get in contact with them. -  EH"
@sprintcare why can’t I connect to any service? | @724990 Hi there! Can you send us a Direct Message so that we can look into it? -S M
"Just told by an @ATT employee that, b/c I’ve been a customer for 20 years (via Bellsouth, Cingular,) I don’t qualify for any good deals (like the BOGO iPhone.) Why? They’re more concerned about getting new customers than keeping loyal ones. Unbelievable. @115725? @115714? | @325441 We'd be proud to have you join our network! Please, review our current plans and offers here: https://t.co/dwtDgGbWzU . - FS"
"@115911  what the fuck !!!!!!!!!!!!! Still no dm and still can't pay my bill!!!!!!!! | @721386 https://t.co/0nc0PsTZf6 Hey DM me, and lets figure this out!! *CamiCutsforth"
Hey @115911 @TMobileHelp explain this. How can I be getting these kinds of down speeds but a single app has been updating for 20 minutes. Tried a different app update same thing. Care to explain? https://t.co/h2DFttFnIy | @725132 Slow service is NO GOOD! Click here >https://t.co/x0QlmC72Qi < to DM me! I want to get to the bottom of this for you ASAP! *EricaCardwell
"Having the worst experience with @115911. Seriously!!!! #tmobilebad | @725134 Oh no, Jessica. What's wrong? DM us, I'm sure we can turn this around. *JoanO"
"@115911 @115913 You just lost a loyal customer of 10 years for poor customer service. Porting my numbers to @ATT this afternoon. | @261242 @115913 Hi Michel, I'm sad to hear this news and would love to work with you to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp any plans to support Pixel / Pixel 2 in WI/IA given you promoted them so much? https://t.co/D0HHEcPjRi | @351658 I'd love to get into details! Please, meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"@AppleSupport iPhone X has been out for 20 days and I still can't get one because I'm on @115911.  Very disappointed #iPhone_upgrade_program | @269751 Hey Ahmed, the iPhone X is a popular device but we want you to get one too! DM us and let's look into your options. *JamieK"
"@TMobileHelp I need assistance with my promotional offer, sales rep in store did not submit info as well provided false information and now stuck in a situation | @725137 You're in the right place! Meet me in DM and we'll jump in! https://t.co/BXDdporH4e *JenniferRivera"
And suddenly @115911 cuts out and I lose service .. making whatever I'm doing 10000000% harder. @TMobileHelp | @725139 That doesn't sound like the Uncarrier network! Send me a DM so we can see what is going on and get this fixed for you! https://t.co/yZ5k0mtFsX *SonjaKett
@TMobileHelp I've tried having your reimbursement department call me sever times to no avail. They are only reimbursing 1 of 3 phone I switched. | @166556 I'd love to help out! Let's see what's going on! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"Maybe my iPhone X will arrive sometime before the new year @115714 ? 🤨 been pending since 11/3 | @516407 It's better for us if you get the new phone as fast as possible, we're working overtime to make that happen. The shipping expectation on https://t.co/RDgqxv7W9w is your best resource. -GB."
"@sprintcare is there a network issue in Shawnee, KS? I have zero signal at my desk by a window where I normally have full bars? | @725191 Let's look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 who is the regional diector for the eastern USA? Your billing team cannot add, so I want compensated! 8 months of this BS! | @722757 Hi, Shawn, Thanks for reaching us. Please send us a Direct Message, so that we can further assist you. - JM"
"@115714 It’s official, 20 yrs later and no missed payments but they still screw you to the wall and suck as much money as they can out of you. If you want to go totally cold and control your destiny on the web - @115911 or @115725, take it from the wasted last 12 hrs of my life | @725192 This is comment concern us. Please, send us a DM so that we can further assist you. -JA."
Just bought my iPhone X 😌🔥 #sprint | @725194 We are glad to know you did. Great piece of technology! -LC
"@sprintcare @115714 what the hell is a ""spending limit""  for, if i can't use it to buy anything from the sprint store, or website? | @725195 The ASL program is designed as a convenient service to help you monitor your account spending. -PC"
"@sprintcare your representative in account services made it aware that I wasn’t even receiving service! Please release me , it’s been a long 4 years. I’m paying 100$ a month for a service I can’t even use. Your coverage map is completely wrong. https://t.co/Sj5KrWiJ8k | @300304 Please send us a Direct Message, so that we can further assist you. - JM"
And i still havent spoke to somebody.. bout to say fuck @115714 https://t.co/TuOpHFnL5n | @725196 Hey! What seems to be the issue? Can u please DM me and let me know the best phone number I can reach u at? I'll be happy to help :) -MP
"@115911 service sucks | @725422 We want to keep you connected, MacKenzie. DM us, let's check that out. *JoanO"
"@TMobileHelp how can I get an iPhone X when I currently have a GS8+? | @699549 Hey Jack, I LOVE upgrading! Send me a DM here: https://t.co/J6BRlk7L5s, so I can help out! *LaurenWalker"
@115911  see your service is shit🤷🏽‍♀️ https://t.co/lnuG1ZrGVH | @679227 I'm really sorry that you feel this way. I'd like to go over some details with you. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"When you get a notification that you almost hit your data speed cap but when you check how, there's 3 apps that I don't use unless I'm on wifi so how? @115911 | @124936 Happy to take a look, Jose. DM us, we're here to help. *JoanO"
"@115913 Tmobile is trying to  charge me for a device that I sent back with no damage , but they're saying when the warehouse received it , it was cracked.. but it wasn't because I have pictures of the front an back .. what can be done? | @725423 @115913 Hello! It's important to have an accurate bill and I'd love to work with you to get to the bottom of this. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
I'm tired of your shitty ass phone service @115911 | @725424 Whoa! This is not the experience you should have! Please send us a DM and let's get to the bottom of this asap! We are happy to help! *BrookeK
@TMobileHelp Basic outfitters charged me $100... all due to their website coming down! Worst Tuesday gift! | @725425 Here is a link to do so: https://t.co/rIZzKwKb2m *KurtMartin
@TMobileHelp Basic outfitters charged me $100... all due to their website coming down! Worst Tuesday gift! | @725425 Hey Sergio! Sounds like things got a bit busy for their site! :( DM me so I can see what happened with you. *KurtMartin
"Got my service to kind of work again on @115911 after 18 hours of having nothing. Had to connect to a different network and get booted back to default. I need to switch cause this is ridiculous. | @718983 I'm glad to hear that you were able to get your phone reconnected, and I want to make sure that you don't want to switch! Hit me up in DM and we'll chat https://t.co/GfMqTm3Joc *LizRackliff"
"@ATT, please put competent people on the phone. Don’t put someone on the phone that’s going to claim that research shows they have the best service! I’m quite sure you paid for that research. Learn how business works!! @115725 @115714 @115911 Can you do better! | @725426 We would love to hook you up with the best possible deal, Kristina! Send over a DM and let's check out your options! *BrookeK"
"@ATT, please put competent people on the phone. Don’t put someone on the phone that’s going to claim that research shows they have the best service! I’m quite sure you paid for that research. Learn how business works!! @115725 @115714 @115911 Can you do better! | @725426 Well, we offer the best pricing on Unlimited plans. Plus you can get your favorite cellphone at 50% off, 10 GB of Mobile Hotspot and HULU! Waste no more time! Visit https://t.co/y5KU4cSsLx - JM"
Bro y'all service @115911 ASS y'all gone make da kid slide on y'all ass fr 👊🏽 | @725428 We only want you to only experience the best quality from us. Shoot us a DM and let's look into what's going on. *JamieK
@TMobileHelp I’m doing some teaching work in a new area and my @115911 cell Service is super shotty. Anything you all could do to help? I’m sure the community would be thankful as well. | @607909 Send me a DM and let's look closer into this! https://t.co/86MicZnF9C *WarrenCamp
I'm so sick of @115911... why do I have to call every month to get my bill adjusted! Why am I getting charges with no explanation? And my Govt discount was never applied from Feb 2017!! 😡 #livid Time to switch!!!! | @725430 Hey there. I absolutely understand how important it is to have a consistent bill. Let's take a look at this and see what we can find out about that discount too. Send us a DM and we'll chat *ErikS
I cannot wait until I'm 100% done with @115714 and switched over to @115911. The customer service has been nothing but unhelpful and given me different answers everytime I have called about my account and canceling a line. | @725743 Hello Ashley! This is definitely not something we like to hear from a valued Sprint Customer! Please send us a DM so we can try and resolve any issues or concerns you may have. -Daulton
@115714  can I used my Verizon Wireless phone on ur network?  I wanna switch | @725744 In order to determine if this will work for you please go to the following link. https://t.co/p4WqANHSjN -FR
"If you wanna make sure you have service don’t get @115714 you’ll just be disappointed 🙄 | @725745 We'd like to know what is making you feel this way. Please send us a Direct Message, so that we can further assist you. -LC"
@115714 could you speed up my port request. I am tired of over paying for your service. | @725747 I am sure they are working as fast as possible to get your phone ported over. -FR
@115714 could you speed up my port request. I am tired of over paying for your service. | @725747 Hello we do have a port department at 855-641-1960 -FR
"Idk why I’m still with @115714 🤦🏾‍♀️🤦🏾‍♀️ this service is really TERRIBLE. | @725748 Allow us to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
When you’re on a phone call in front of a customer trying to help them and the call is dropped. How embarrassing. Thanks a lot @115714 | @266764 Hey! This is concerning! Are you experiencing network issues? Let me know. -ND
@sprintcare hi when will my iPhone x 256 go silver be delivered to the store? | @725749 We want you to have your phone. New shipments are going out every night. The store will contact you when your order is ready to be picked up. -GB.
"I've had the worse experience w/@115714 ! I've a loyal customer with them for years yet they can't resolve the issue with my device. I'm beyond frustrated with their lack customer service. I simply want my device UNLOCKED to use with the carrier of my choice.@115714 | @725750 Hey Herlinda, thank you for reaching out to us. We would like to assist you today and find a resolution. Would you please send us a DM? Thank you. Ange L"
"@sprintcare Why can't new customers take advantage of your BYOD promotion for activating new Pixel 2 XLs? After 17 years of being a Sprint customer, I don't want to switch to T-Mobile, but I may have to... | @725751 Thank you for reaching out to us. As a loyal customer, we do appreciate your business with us and cannot afford to lose you as a customer. What issues do you have with the BYOD promotion for activating the new Pixel 2 XL? Please let us know. Please send a DM. -CO"
"@sprintcare I switched to Sprint last night. I'm consistently only getting 300-500 Kbps over 4 bars of LTE on my new Essential Phone. Is this normal? My old carrier ran between 10-50 Mbps. I'm in north-central WV. | @725752 Hey Allen, thank you for mentioning this to us. Would you please send us a DM so we can resolve this for you please? Thank you. Ange L"
"Not happy with @115714 was supposed to receive a new SIM Card 3 days ago, didn’t happen. Anyone recommend another carrier? I’m about done with @115714 | @725753 Hello there. Are you having issues with your previous SIM cards or are you ordering new SIM cards to join us? Where did you order these? - JF"
Wow! Another day of lightning speed @115714 https://t.co/pOW1973m9P | @394066 Oh No! I'd like to get the chance to take a closer look into this so that we can start a fix for you. Can you please DM me when this started? -MP
@TMobileHelp cannot process a call...just ends...no ring. Help? | @725769 Yikes! Let's make sure you're able to stay connected and fast! Meet me in a DM. https://t.co/wnPk0Kpe5r *BrittanyJones
@115913 I've contacted customer service several times about the issues with my phone and they aren't will to help. They keep wanting to do exchange. Help! | @725771 @115913 Hi! I'm here for you and would love to help. Let's meet in DM so we can get to the bottom of this. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp but let me ask tho.. Has yal service improved in Mississippi.. I used to have t-mobile years back but I guess the service was still growing at the time I was with yal.. | @725772 Hey Brandon! Let's talk about our #MagentaCoverage! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
So my phone suddenly has no service while I'm in another country. It's been like 4 hours without service 😬 @TMobileHelp | @725773 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
"@115911 HAS THE WORST CUSTOMER SERVICE | @725777 What makes you feel this way, Teresa? DM us, give us a chance to turn this around for you. *JoanO"
"Shout out to @TMobileHelp for getting us up and running on our new plan.  Couple of glitches initially, but their response was perfect. | @699846 I'm so happy you are up and running! Your T-Force team is always here for you, no matter what! *JacintaJenkins"
"@TMobileHelp iPhone stolen at @UPSHelp distribution hub and I’m not getting answers | @725833 Hey Jamie, drop us a DM and I will see how we can help! : ] *MatthewS"
I need two switch to cans and a string cuz @115913 @115911 ain’t 🤬 https://t.co/EROBlE9loC | @254944 @115913 Hey! That's not the experience I want for you at all. SEnd me a DM so we can get to the bottom of this! https://t.co/3sF8qpf2nx *AlissaFast
"@115913 Verizon contract just ended, I'm shopping for a new carrier for 18 lines. Have a business rep get a hold of me if interested. Thx. | @605627 @115913 Hey! I'd love to see you make the switch! We're here for you and would love to answer any questions you have. Send us a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp why am I missing group messages from friends? This is constantly happening! https://t.co/FzAUHKRwMb | @726150 It's important to us that you're able to stay connected. Please DM me so we can Assist: https://t.co/E37bpdWEut *StephanieTowers
@TMobileHelp trying to use hotspot but speeds are very slow. Test shows 0.08 Mbps for down and 0.48 for up. Phone is right next to device. Phone tests high speeds tho | @726153 Magenta Queen 👸 is here to help! Send me a DM. https://t.co/NICrRPn7OP *SierraRichards
"Okay tell why I have unlimited data and I’m suffering @115911 | @448692 We don't want you suffering, what's wrong? DM us, we'll make you happy. *JoanO"
"Y'all see @115911 trying to be low right? Nah, play time is over! I'm a send y'all to collections! I want the 🌍 to see y'all some 🐍🐍🐍 | @726156 What happened to make you feel this way? I'm sure there's something we can do about that, DM us. *JoanO"
@TMobileHelp @115913 Having issue with reported payment history; payment incorrectly reported as late. DM sent to TMobileHelp. | @726158 @115913 Thank you for your DM! I see it and will meet you back there. *CassyFitzgerald
@115913 @115911 Does the Black Friday deal include the iPhone X? I'm assuming it does. | @621431 @115913 Hey! At this time the Black Friday deal includes iPhone 7/7+/8/8+ *AlissaFast
@TMobileHelp is the network down? Looks like I can't connect to the wonderful world of the Internet — pretty sure my plan is alive and kickin' | @267052 I want you to be able adventure in that wonderful world without a hitch. DM me. https://t.co/mG2aYYPAdA We'll check out what's causing the roadblock. *AshleeCooper
"@115911 Y'all are really living up to these T-Maybe and Trash-Mobile nicknames. I can't handle time sensitive shit like this 😡 | @726159 Like what, Gerell? *JoanO"
@115911  y'all should be ashamed for trying to rob me!!! I watch y'all on the stock market every day! Big company like y'all trying to rob me! I pay what I OWE...not no 👻 charges! | @726156 We absolutely want your bill to be 100% accurate and I understand the concern if anything looks out of place. Send us a DM and we will be happy to look at any issue with you *ErikS
"@TMobileHelp Does the BOGO offer require an EIP or can I buy the phone outright?  If I pay in full in advance, can I cancel the new line after the first month and still receive the credit for the free phone? | @726161 Hey there!  Great questions!  Happy to help! Can you please shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn"
@TMobileHelp what’s more accurate? The estimated shipping page for back orders or the one listed in my status? | @119569 Hey there! I will meet you back in DM and get all of those questions answered! https://t.co/ea3Ik3g0kK *LukeWalsh
"@115911 @TMobileHelp, why am I already getting another bill? https://t.co/97BfL5bHa7 | @726164 Hey Zach! Let's clear this up for you! Follow my picture to send me a DM! https://t.co/vv9JsrbUOZ :D *AbigailRoach"
Love @TMobileHelp but not sure why the service has been ridiculously slow lately  #ineedanswers | @726165 Hi there! I’d love to help out and make sure we can get you those answers for you. Shoot us a DM so we can get this resolved. *SabrinaH
"@TMobileHelp hi looking to switch from Verizon.  Can I use the iPhone 8 BOGO to get a plus (paid) and regular 8 (free)

Also, does it have to be 64 gb or can I get 256 gb? | @726167 Hey there!  Great questions!  Let's check it out together!  Can you DM me? - https://t.co/Llbz2sQI37 *JohnKuhn"
"@ATT Your new slogan should be you’re only worth $5 a day. AT&T, where we don’t guarantee service, don’t know the definition of unlimited, consistently drop calls and have no respect for the customer! I’m ready to hear your proposals @115725 @115714 @115911 | @725426 Shoot us a DM and let's talk specifics! :) #TForce has got your back and would love to get you on #TeamMagenta! :) https://t.co/86MicZnF9C *WarrenCamp"
"@115913 @115911  Can existing customers on old plans use these BOGO deals if we add a  line to an existing plan, or do still shut out long-term customers who  like their plan and would like to keep their plan? | @327224 @115913 Hey! I'd love to go over all of the details with you and will need more info. Send em a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Been on #chat with #CustomerService for 30 mins & going NOWHERE please credit my account for charging me TWICE for my monthly phone @115714 https://t.co/Sd5qpSQlSN | @606492 Hey there, please send me a DM, so we can further assist you. - LP"
"Besides the bad service, they gave us Tidal, 6 months free. Now we get Hulu for free??! What else! @115714 | @726221 Allow us the chance to look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@sprintcare Experiencing severe network issues in KC metro | @726222 Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"Sprint is totally cockblocking me from getting an #iPhoneX and I do not appreciate it. Do you hear that @115714? Not. Appreciated. | @726223 Wow, what's going on? We want to help. -GB."
"@sprintcare just paid my past due, can I get help reactivating my phone please | @613095 Sounds like something we need to look at. Send us a DM. -GB."
"@115714 how do I get free Hulu with my existing sprint service? I have a legacy plan framily? | @675151 After signing up, you'll get a text message with an activation link, where you can complete the Hulu registration process. This is a required step to access Hulu and all its benefits. -GB."
"@115714 how do I get free Hulu with my existing sprint service? I have a legacy plan framily? | @675151 Hi! Phone lines on Seasonal Standby or BYOD - Unlimited (free for year) are excluded. New and current Sprint customers can sign up for Hulu:
•Online at https://t.co/9iQNtDIXhz
•Chat with us at https://t.co/6pfcByi97Q
•Go to https://t.co/8RFZdN4gxv -GB."
"@sprintcare 12 hours without phone service is unacceptable, ""outage"" !? all over Orlando? For only my phone? 😡😤 | @726224 Hi Alyssa! Let's take a look into this situation. Please send us a Direct Message to start working. - AA https://t.co/rMApsV8PQY"
@195107 @115714 @116447 currently at Westgate having breakfast  by the Arizona cardinals stadium... band 41 none existing. https://t.co/CS7YAKgMtd | @449932 Please DM us your location. Team @116447
"@115714 i wanna trade my 7 plus for the X for the low price of $0 | @726225 iPhone X looks amazing, right? You'll just have to own the device that you're trading in. To check the price and other eligible offers, just login here https://t.co/KDKMy1BbDn to check ur eligibility & see ur #iPhone offer :D -MP"
"Really disliking my Samsung Note 8, after owning an iPhone for 10ish years, I don't know why I decided to switch. Unfortunately with @115714 (@sprintcare) policy, I am stuck! Any recommendations?! I miss the iPhone! Thanks! | @726226 Oh no! Hey Rachel, would you please send us a DM so that we can discuss resolutions here? Thank you. Ange L"
.@sprintcare I already have a limited commercial @115940 plan. Will I be able to link to my account for the offer? cc: @hulu_support | @347233 Great news: You can switch your billing for Hulu to Sprint. It will be included as part of your Sprint Unlimited plan. 2/2 -AF
".@sprintcare I already have a limited commercial @115940 plan. Will I be able to link to my account for the offer? cc: @hulu_support | @347233 Yes, if you’re already a Hulu Limited Commercials plan customer without any premium network add-ons (e.g., HBO, Showtime), and if you pay Hulu directly (not through a 3rd party) 1/2 -AF"
"@TMobileHelp why do I have no internet in nyc slow as a snail 🐌 yesterday | @726485 Hey there! Let's kick those internet speeds up a notch! I see your DM, so I will responded in just a minute. :) *DuncanWorks"
Holy shit T mobile customer care is horrible @115913 | @719435 @115913 Hey! I'm here for you and would love to turn this around! Please send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"Hey @TMobileHelp, is there anyway to view the SIM card number on a @136221 Pixel 2? If I go to Settings>System>About Phone>Status>SIM status, it's missing the ICCID when I have a T-Mobile SIM in | @135514 Hey there! That's interesting that it's missing. Shoot me a DM so I can check a few things for you! *JoshuaB"
"Unfortunately @115911 ""Holiday offers"" suck badly for existing customers that don't need lines (one for each hand?). I'd like to get #S8Active but extra sucky price and no trade-in :( Is it time to switch to @115714? | @328710 Max, we always want you to be satisfied on the Magenta side. DM us and let's look into your options for what you're looking for. *JamieK"
"Unfortunately @115911 ""Holiday offers"" suck badly for existing customers that don't need lines (one for each hand?). I'd like to get #S8Active but extra sucky price and no trade-in :( Is it time to switch to @115714? | @328710 Thanks for your chat. -AF"
"Unfortunately @115911 ""Holiday offers"" suck badly for existing customers that don't need lines (one for each hand?). I'd like to get #S8Active but extra sucky price and no trade-in :( Is it time to switch to @115714? | @328710 Hi Max, are you ready to join our Family? We are currently  running some great promotion right now that you can check out at
https://t.co/0qT1rLBLtN or you can contact us at 800-777-4681 -AF"
"Hey @TMobileHelp I bought a screen protector for my phone that has a big crack in it, how do I go about getting it replaced, is that an insurance claim? | @525218 You've got to get the crack fixed, Tim! Send me a DM and I can tell you how. https://t.co/wnPk0Kpe5r *BrittanyJones"
@TMobileHelp the best customer expirience ever ! Thank you very happy with the service. | @726488 Woohoo! Thank you for the shout out Mike. You deserve the best because you are the best! :D Remember T-Force is always here for you! :D https://t.co/gFUHJa9y2S *OscarSalaiz
Thank you @115911 for listening to my feedback & taking prompt action! #MakeWirelessGreatAgain @TMobileHelp https://t.co/gqJv1fohQx | @118274 Delighted and spectacular to hear Steven! You have a speedy day! Oi I'm lame :) hehe. *LeeLovelace
@115913 I WANT TO GO TO COURT TO CONTEST THE FRAUDULENT CHARGES ON MY ACCOUNT I TRIED TO RETURN MY JUMP ACCOUNT… https://t.co/WtloNHjsAg | @726493 @115913 We're here for you and our offer to assist you is genuine. DM us when you have some time to chat. *MariahDaigle
"@115911 @115913 @TMobileHelp With so many wow points for your great service, there is a small feedback though. The new change in JoD by charging a down payment on few phones is not good. Please rollback. It fails the purpose of JoD. | @323300 @115913 Thank you for the feedback. We really appreciate it and please DM us if you have questions we can answer! *AlissaFast"
"@115911  can you please have vocabulary words added transfer to a new phone?  regarding #samsungS7 | @726494 We can't do that, Gina. But let's see what we can do to make the process easier. DM us to begin. *JamieK"
"@115911 I need help DM ME | @726498 The BOGO does include the Plus devices, my friend. Feel free to DM us if you need further assistance.  https://t.co/EdLkYIfmTn *MariahDaigle"
"@115714 Why is it so hard to cancel the phone of my friend who passed away? As if that wasn’t hard enough, the store tells me to go online and online tells me to go to the store. He’s dead.  I just want cancel his service and turn the page. Now this hassle. ☹️ | @726854 First off, I'm so sorry about your loss.  Especially here during the Holidays.  Are you available for a call?  If so, please DM direct message me first so I can help you. -MB"
@sprintcare will Sprint support the OnePlus 5T? @132995 | @597851 Hi! We're so excited!!! Please visit our newsroom to stay updated: https://t.co/sWkQlfLFzr . - AA
"When @sprintcare supervisor is supposed to call you back within 24-48 hours and it’s been 5 days #sprintfail #worstcustomerservice | @345095 Hi Amber, I am here to assist you, please send a Direct message. -AF"
"When @sprintcare supervisor is supposed to call you back within 24-48 hours and it’s been 5 days #sprintfail #worstcustomerservice | @345095 Hello Mrs. Miller, I hear you and would like to help.  Are you available now?  If so - please DM me so that I can further assist you. -MB"
@sprintcare @116447  - went to Sprint store to do my upgrade n was told they charge 30.00 activation fee n to do it onlinen it’s free. Then they bill me 100.00 #baitnswitch #sprintripoff #badbusiness | @587170 @116447 Team @116447 will be happy to assist.  Contacting you now. https://t.co/rMApsV8PQY
"@115714 now you disconnected me from the 877 number, thnks for your excellent customer support | @722757 I've sent you a DM. Please check! -ND"
@115714 @sprintcare @AppleSupport  NO service going on on my iPhone 7+ won’t load any apps or safari | @726856 Let's check on that service for you. Shoot us a DM with the zip code so we can take a look into the area. -GB.
@sprintcare I have Sprint cell service and Verizon on my tablet. I just ran speed tests in the same location. Picture 1 is Sprint. Picture 2 is Verizon. Got the same results in another part of Mobile last night. I’m extremely disappointed. I’m hot spotting my phone to my tablet https://t.co/lriUuBCAo8 | @726857 Let's check on that services for you. Please send us a DM to assist with this matter. We await your response. - EG https://t.co/rMApsV8PQY
"I think I'm about to finally leave @115714 and go with @115725 .. where's there's LOYALTY, after 10 years. | @726858 We'd hate to see you go! What's going on? Why do you want to leave us? Please let us know to assist. - EG"
"Anyone but Sprint because my service suck ass. https://t.co/UUm0QoTzlA | @556417 We'll gladly look into that. How long has the issue been happening? Do you experience issues in one or multiple locations? Please send us a Direct Message, so that we can further assist you. -LC"
.@115913 @115911 any chance the BOGO or trade-in plans will include #pixel2 like they did with the last one? | @119453 @115913 There's no telling what's coming down the pipeline - keep an eye here https://t.co/QsFHJTuENU for awesome deals. https://t.co/93XwcSKFIy *RayButler
"@115913 I am very anal with my phones and even thoe they are water proof I would never get the phone wet. As a T-Mobile customer this makes me so frustrated | @726871 @115913 We would love the opportunity to look into this with you, Mark. Kindly DM us when you have some time to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
@TMobileHelp yooo can i get more info on the iphone deal that starts tomorrow? | @157326 You TOTALLY can! Send a DM our way and I'll hook you up with everything you need to know! :D https://t.co/senzStoecA *HillaryTurner
"Man @115911 what happened to your customer service. 15 minutes 2 transfers and nobody passing along information to get a situation resolved. Pretty sure the first person just  dumped me back in the queue. Where is #VoiceOfTheCustomer  when you need it. | @210741 We're here for you and we definitively want to deliver the best in customer service, Jeremy! DM us so we can check out your account and get you the answers you need! *WhitneyJ"
I refuse to pay my next @115911 bill if your signal keeps being this shitty. Apple Music doesn’t even load cmon mannnn. | @663097 Your experience is very important to us. Please send us a DM. We're happy to help. *GiselleM
@115911 second tmobile store that is owned by wireless vision in the brevard County in Florida that has given me AWFUL customer service. Why have a store when you can’t do anything at the store. 164825 dealer code | @726872 This feedback is vital and we thank you for bringing your experience to our attention. Send us a DM and let us know more about your experience and let us know how we can assist. *KeithM
"Funny that @115911 just sent me a survey, via text message, to ask me how i felt about finding out: they've been overcharging us for years. I feel terrible, how would you feel??!! #TMobile has stolen our money!! | @719431 Hi Susie, having a correct bill is super important! DM us and we'll take a look *MelJ"
"@115911 The only way to get an incoming call via T-Mobile in Central Florida. Inside, not a chance. Tower problems??? https://t.co/jOOtqIy82H | @726873 @115911 Well I appreciate the creativity, but we definitely want you getting service without the ladder. Send us a DM and we can take a look at this, Larry *ErikS"
@115911 @TMobileHelp How is it possible that your customer service supervisors aren't aware of the International disaster that was and is Hurricane Maria. I've had issues with them from before Maria and now the care I've received has been even worse. | @726874 Engineering's been working 24/7! Please DM me the details and we'll work together towards a resolution :) https://t.co/PqgHENiX1V *ByronEdwards
"@115911 Come on. Accidentally underpaid  bill, not even 3 weeks past due on biz account and service cut off. Paid and still waiting. augh | @726876 Steve, if you have concerns about your recent payment DM us and let's see what we can do to improve your current experience. *JamieK"
@TMobileHelp so the newest bogo starting 11/17 is only if you open a new line? | @726879 We've actually got a few BOGO deals for #MagentaFriday! DM me the offer you're interested in and I can give you all the details. https://t.co/wnPk0Kpe5r *BrittanyJones
very disappointed and disgusted with @115911 @TMobileHelp the people that have working for their company aren’t good at all! | @727137 Let's turn this around for you! Send me a DM so I we can talk details on what is going on! https://t.co/yZ5k0mtFsX *SonjaKett
@TMobileHelp how much for iPhone 8 plus for someone on Jump program who currently has iPhone 7 | @118401 I would love to check and help you get your dream phone :).  DM me: https://t.co/tdwt367vMq *NevinBruce
@115913 I've been given the run-around by your staff at least 6 different times. Is this how you treat valued customers? @115911 | @560435 @115913 We want your upgrade to go smoothly. DM us what's going on. We want to help: https://t.co/cuEwtd2epS *DanKing
Way to go @115911. Crawling along in downtown Seattle https://t.co/wEiTMmPaeo | @128153 Hey Josh! Let's get those speeds back up. Send us a DM and we'll see what's going on *ErikS
@115911 customer service sucks really bad a “manager” just hung up on me cause she couldn’t answer my tough questions 😭 | @727271 We pride ourselves on excellent customer service and want to make sure we've addressed your concerns. Send us a DM and let us know more about your experience. *KeithM
"@115911 does using the cellular with a Apple Watch cost? | @727272 If you want to have service with a wearable device, you'd have to add a line for that specific device. If you have more questions, DM us. :) *JamieK"
"@115913 Love tmobile, but have been going through tourture trying to order my Iphone X, support has been horrible... don’t know where to start | @727273 @115913 You've come to the right place. Let's take a look at this iPhone X order and make sure you receive your phone ASAP https://t.co/PUCbqyZK4U *RachaelTansey"
"@TMobileHelp Own the J5. Sent messages get the ""!"" with ""Sending failed"". Restarted. Cleared memory. Put in airplane mode. Took out of airplane mode. Restarted again. Done everything I can think of. Any ideas on how to get the phone working? Thank you. | @573790 Hey! Sounds like you've put in a lot of time and effort into this. Let's see what additional steps we can work through with you. Send me a DM so we can get started. *AlissaFast"
@115913 Are you guys getting the iPhone X as well? | @727274 @115913 We have them now! You can purchase one any time here https://t.co/EKdmrpz516 . DM me if you have questions or need help. https://t.co/Et1Fu7xZtb *BarbPelotte
"Never call @TMobileHelp because they won’t do shit. #readytoswitch | @727276 We are definitely here to help, Courtney! Let's put an end to all of your troubles. We got your back. Send me over a DM - Lets talk this through. :) https://t.co/F1LcvbHvWu *DevynGalligher"
"@TMobileHelp can you confirm, does the BOGO offer starting tomorrow work with existing, non ONE customers? | @366188 I’d love to look into these promotions in more details. Send us a DM so we can assist you better! https://t.co/eiqro2hcq1 *KyleSaragosa"
"@TMobileHelp Hi, I'm trying to set myself and my family up with pixel 2s and the ""Unleash you Pixel 2 promotion"". I had previously arranged everything with t-mobile support way back in mid October, but now I am being told the promotion is expired. Is there any way I can get help? | @727278 Absolutely there is!! Shoot me a DM, and I'll save the day!! https://t.co/oIBK3mlmoz *DannyHarvey"
I also have 4 separate charges from @689994 even though my #tmobiletuesdays order never went through. What now @TMobileHelp @115911 ? | @727280 Let’s make sure you can get hooked up with that awesome offer from T-Mobile Tuesday’s!  Send me a DM so we can go over some details https://t.co/Qc7LIIxEk7. *MeghanParks
"@115911 why is this what I see about %80 of the time? #frustrating https://t.co/evIQKc22Qo | @727281 Our app was made to be easy, lets figure out whats going on. DM us! *MelJ"
"@115913 No kidding, was told by the roaming team that decided to terminate my number that I have had for 4 years with T-Mobile to go to Verizon and port the number over to them if I don’t  want to lose it. Wow! | @722743 @115913 We'd love to make sure all options were explored for you! Send us a DM so we can assist. *CassyFitzgerald"
"My LTE be slow as balls lately wtf @115911 make it better | @727283 Let's see what's going on there, Caleb. DM us, we'll take a look. *JoanO"
"@132995 does the new OnePlus 5t work with @115714 | @524444 I have checked but I cannot see any clear information on the website. So, I suggest you to visit a sprint store to confirm it so that you do not face any problem after purchasing it. - LP"
"@132995 does the new OnePlus 5t work with @115714 | @524444 Give me a moment, let me check that for you. - LP"
I should have never left @115725 for @115714. Y’all trying to take me back or nah??? | @727378 Hey! What's going on? We don't want to see you go! Please let us know to assist. - EG
"@115714 I’m eligible for an upgrade. Can I trade in my phone i have now to get credit on my new phone or just have to make payments like I have been ? | @727379 It depends under what type of agreement is your current device. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsVqrfy"
"Okay @115714 you need to get yourself together because my phone isn’t working right. It keeps freezing and crashing. Like I️ don’t pay a crap load of money for it to not work 🙃 | @727381 Let's look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare more like Sprint don't care, telling me they can no longer honor the aggreement we made | @727383 Please send us a Direct Message, so that we can further assist you. - JM"
"@115714 got a supervisor. Not good enough. NEXT! | @722757 Greetings again, what's going on Shawn?  How can we help you today?  I'm next!  Please DM (direct message) me so that I can help you! -MB"
"@115911 Why can’t loyal existing customers get the Black Friday buy one get one free deal? Or even any discount? I’ve been a customer for nearly 20 years. I already have four lines, I shouldn’t have to buy another line I don’t need to be eligible for a deal! This is terrible! | @610992 Howdy, Dani! We absolutely value your loyalty and want you to get the best hookups! This is by far my favorite time of year. :) Toss me over a DM and lets chat. I'll race you there! https://t.co/F1LcvbHvWu *DevynGalligher"
"@115911 signal is awful @125872 especially Terminal C. Full signal to no signal. | @727668 We'd be happy to take a look, DM us. *JoanO"
"@115913 https://t.co/7qa3J6SA8c | @727669 @115913 Thanks, Kyle! If you have any questions regarding the upgrade process or pricing on any devices, let us know! We'll be available in DM. https://t.co/PUCbqyZK4U *RachaelTansey"
"@TMobileHelp my phone says there's no sim card installed.  It is physically installed, and I have confirmed it was still in.  Even after putting it back in, the phone still says it's not there.  I tested with another sim and it works fine.  Please help! Any suggestion would be <3 | @397219 Let's make sure you're staying connected! Send me a DM! Thanks! https://t.co/pNQZQpN77z *CourtneyWest"
"@115911 Hi. I bought a phone on eBay. It is new, in a sealed package, hot used.  I live in Kazakhstan and we do not have a t-mobile, and phone not work with my carrier.  Tell me, please, how can I unlock the phone in order to use it in my operator's network? | @727674 Hey Denis, I'd recommend to reach out to the seller that you purchased your device from. *JamieK"
"@TMobileHelp I just got my Pixel2 XL today that I ordered the day it was released by Google. How do I redeem the Pixel2 Promo that has now expired as it was impossible to redeem until the device arrived? | @727676 Hello Joe!  I am always excited to talk to another Pixel 2 user.  Don't worry, you still have time! Shoot me a DM and I will make sure we get you set up right!  https://t.co/HxATIJF0QV *KevinGray"
"@115913 John it’s been a month w/out solution.14yr. Biz cust- my phone is My biz. Help mgt quote not honored | @694609 @115913 Let's find you a resolution, Lyn. Send us a DM with some more info so we can help https://t.co/PUCbqyZK4U *RachaelTansey"
"@115913 had one of the worst customer service experiences I have had in the 14+ years we have been with T-Mobile | @727685 @115913 14 years is fantastic, and we want to make sure to check this out together.  DM me the details https://t.co/7kiBsQoVoU *AdamBailey"
Is it back to $90? @116447 @114372 https://t.co/va3FFAwHHg | @329350 Visit of at https://t.co/jynCKmEl7R for the latest promotions. Team @116447
"So, I took my phone to @115714 to get it fixed because I dropped it and I have insurance. Why are the technicians so dope? | @129035 We'd like to assist you. Please send us a Direct Message in order to do so. -LC https://t.co/rMApsV8PQY"
"Need the X today.... @115714 what you talking. | @727971 Hi there! Please send us a DM, so we can further assist you. - LP"
"Ordered my iPhone x like 2 weeks ago. Wtf @115714 | @727972 Please shoot me a DM, so that I can assist you further. - LP"
"@115714 why doesn't the internet work!?!?! #outtage ??? | @727974 Since when are you experiencing issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 Is really frustrating me. They are sending me from person to person with no help | @727978 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
lol y'all don't appreciate my loyalty smh @115714 | @727979 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
"@115714 why is it every time you ask for a manager you either get the run around or they just hang up on you? I thought customer service was in the business of servicing customers.SMH | @727980 Greetings Timothy, what can we help you with today? Please DM (direct message) me to assist you. -MB"
@115911 transferred 7 times trying to get to business sales then the business sales rep tell the CSR to ask if I have a credit card before transferring me. #fail #poorcustomerservice #byebyetmobile | @727996 We want to make the process easy for you! DM us and we can turn this around *MelJ
@115911 you slacking w this no service | @582523 Staying connected is always crucial. DM us and let's look into your location right away. *JamieK
@115911 get your shit together man. | @727997 What's going on to make you say this to us? *JamieK
@115911 @TMobileHelp is service down in Honolulu? Haven't been able to make a call for over a hour. | @727999 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115911 is there a service outage in hawaii? Had ""no service"" for awhile now | @530714 Hey!  Send us a DM and we can take a look! https://t.co/WZM6cbcgHU *JonPorter"
"Excuse me @115911 why isn’t my phone service working??? It’s says “searching” 🙄 Thank God for WiFi! | @728000 That's always awesome to have a back up, but lets make sure you're taken care of. Send us a DM and we'll take a look. *MelJ"
everyone’s service is out mahhh dude @115911 | @728001 Hey Kai! Can we take a look at this with you? Happy to make sure you can stay connected. Send us a DM and we'll chat *ErikS
Needs help @TMobileHelp | @178479 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"Hey @115911 you service is down in Hawaii and it’s super annoying / inconvenient. Mahalo. | @670963 Jackie, we want to work this out for you. DM us so we can look into your location. *JamieK"
@115911 no service status on phone in Hawaii?! | @728002 Oh no! DM us and let's get this worked out for you. *JamieK
"@115911 - Is service down all over Oahu, Hawaii? In Honolulu now, had no coverage for about 1/2 hour | @728003 That is no good! Let's check out what happened. DM us so we can take a look. *JamieK"
fix it please @115911 @TMobileHelp https://t.co/czy05xAFAh | @725998 We're here to help! Please DM me the details https://t.co/PqgHENiX1V and I'll dive in for you :) *ByronEdwards
@TMobileHelp service down on the big island https://t.co/NlRBOTixUX | @728006 DM me and let's work this out! <3  https://t.co/ezZMoc7QXB *GraceFranco
@115911 get your shit together I’m not trying to be bored while waiting for my flight.. might as well stay on this island 🤷🏻‍♀️😴 | @728009 What's going on that's making you say you'll be bored on your flight? *JamieK
"@115911 WTH is going on? I have ""No Service"" and neither do several of my friends in Hawaii. This has been happening on and off since yesterday!! I have a business to run!! Fix the signal! #tmobile #wtf #tmobileproblems #nosignal | @537851 Staying connected is always crucial. Please DM us and let's look into your location ASAP to see what's going on. *JamieK"
"@115911   WORST CARRIER EVER. CANT WAIT TO SWITCH. NO LOYALTY TO LOYAL CUSTOMERS. | @433187 This makes me sad to hear, Babette. I'd love to work with you to turn this around. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115911! What’s going on??? I️ want my service on! | @728012 We take your connection very seriously. DM us and let us know of your location so we can look into this for you. *JamieK
@TMobileHelp Is there outage of service in Hawaii? 😫 | @728013 Hey!  Send us a DM and we can see what's going on. *JonPorter
@TMobileHelp Is there an outage in Honolulu? We have no signal on either line. Help. | @728014 It's so important that you're able to remain connected to those who matter most. Send me a DM and we'll get to the bottom of this ASAP. https://t.co/mG2aYYPAdA *AshleeCooper
@115913 @115911 what’s going on with this no service in Hawaii! 😩😩😩😩 https://t.co/nJgC7VvxXk | @728015 @115913 Hey! That's not the experience I want for you at all. You need your service. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
Is it just me or @115911 is being ass right now #noservice | @728016 You always deserve to be connected. Please DM us and let's look into your location right away. *JamieK
@115911 literally no one in this room has ducking service help them | @728017 We always want our customers to be connected. Please DM us and let us know of your location so we can look into this. *JamieK
Why doesn’t anyone have service rn @115911 ? | @728018 If you're facing network issues please DM us so we can look into your location ASAP. *JamieK
"@115911 what the hell? | @728019 Kiersten, what's going on? If you're facing an issue please DM us. *JamieK"
What the fuck @115911 | @728020 What's going on? *JamieK
@TMobileHelp what's going on with your service in Honolulu? It's been in and off all morning. Mostly off! | @728022 Yikes! We can't have this going on! Send us over a DM so we can dive into this! https://t.co/Qz0L1xpZB7 *MikePerez
"@115911 complete outrage in honolulu.  Tech support no help.  Just google tmobile hawaii outtage and see others have the same issue rather than tell the customer to reset network settings. | @728023 Hey Patrick, we take our responsibility to keep you connected seriously. Please DM us and let's look into your location right away to see what we can do. *JamieK"
@115911 what is going on with the service. Can’t do anything without WiFi. #TMobile #Seattle | @728024 Lets check this out and make sure youre taken care! DM us *MelJ
"Ok, @115911 what’s going on with my service. 🙃🙃 | @728025 Hmmm let's see. Send us a DM and we'll check it out *ErikS"
Ok @115911 why is my service all of a sudden gone making me use this ghetto school wifi | @728027 Let's look into your location and see what's going on. Please DM us. *JamieK
"@TMobileHelp hey is something going on with tmobile my service too tmobile has no service, and my sons phone too? Is there something going on with your tmobile service, because it keeps saying no service network? please address this issue asap? | @728028 This sounds like a job for T-Force! :) Let's take a closer look at your service to see what's going on ASAP! Click this link to send a DM https://t.co/6eZrWJ9PIa *JustinRhodes"
@115911 is there an outage in Honolulu? I have no service on my phone at all >_< | @673730 We always want you to be connected at all times. DM us and let's look into your location ASAP. *JamieK
"Lol. @115911 has a massive outage. This is the only time having a work phone has ever come in handy. | @179556 Hey Travis, we take your connection seriously. DM us and let's look into your location right away. *JamieK"
What’s up with the “No Service”..... @115911 | @728030 We take your connection seriously. DM us and let's look into what's going on. *JamieK
"@115911 is there a network problem in Hawaii right now? @728032 @728033 @38724 @99438 #Tmobile #TmobileHawaii | @728031 Hey Keenan, lets take a look! DM us *MelJ"
"@TMobileHelp no service in hnl?? keeps searching | @728034 Have no fear, your #MagentaFam is here! Send me over a DM so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911 seriously sucks, I have no service at all 🙄 | @728037 Hi Tayler, we want to keep you connected. DM us, let's see what's happening there. *JoanO"
@TMobileHelp help my phone doesn’t have service and It won’t connect | @590368 Service downtime is never a fun time. Shoot me a DM and we fix this together! #TeamMagenta *MatthewS
"okay, iPhone X should arrive tomorrow and this time I did NOT ship it to my home (sad). i got all my money back from the stolen package several days earlier than the estimated time frame. i love you @115911. #happyplace | @117644 #AllTheLove We want you to be able to enjoy all that your new device has to offer. We're so excited to hear that it will be in your hands tomorrow. If there is anything else you need, you know where to find us. #AlwaysThereForYou *AshleeCooper"
@115913 I called to get my iPhone x activated - cs rep wanted my online password! What!?!? This should be encrypted and not shared with employees! I hope you look into it! | @728038 @115913 Let's get some more details about your experience and make sure this gets sorted out. Your privacy is very important to us https://t.co/PUCbqyZK4U *RachaelTansey
Hey @TMobileHelp can I get a refund since your services are down? | @419329 Not being connected is the worst!  Shoot me a DM and we can look into the area and see what is going on for you!  https://t.co/CpepB4KjFi *BrianBenderski
Just call the customer service rep and tell them about this tweet https://t.co/qubBDe6Hwd | @438820 Hi there! Can you please send me a private message so I can help? - IR
Just Got shipping confirmation for my #iphonex thank you @115714🙌🏿 | @429338 Congratulations on your purchase of the new I phone x!!
I think @115911 is down... | @728264 We always want you to be confident with us. Shoot us a DM and let's talk. *JamieK
Me rn Bc @115911 service is down 🙃🙃 https://t.co/vIbLD8GOh0 | @700927 Hey there! Send a DM our way and we can dig right into this! https://t.co/senzStoecA *HillaryTurner
@TMobileHelp I'm getting no service all of the sudden | @728267 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115913 Feeling disappointed and discouraged with @115911 
After 16 years as a customer we are unable to finance a new 
#iphone8plus | @728268 @115913 Hey! We're here for you and would love to turn this around. Please sent me a DM so we can chat about the details. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 makes it hard to be a great father while over the road, meanwhile its like this @115725 built in 4G in my truck never loses signal. 🤦🏿‍♂️ | @728269 Hey! It's important that we keep you connected wherever you are. Send us a DM and we can chat about some options *ErikS"
Fuck @115911 I’m switching | @728273 Woah! Not so fast! Let's troubleshoot first. Send us a DM and we'll chat about it *ErikS
Fix your connection services @115911 😡😡😡 | @728274 Hey there! Please DM us if you're facing service issues. The team is here to assist. *JamieK
"Does anyone have service on @115911 ??????? Please fix this issues i can’t tweet on company WiFi | @728275 Hey there! If you're facing issues with your service, DM us immediately so we can look into your location. *JamieK"
Can't even use wifi calling @115911 @TMobileHelp @115913 | @728276 @115913 I’m here to help with your calling needs. Please send a DM my way so we can figure this out. https://t.co/Et1Fu7xZtb *BarbPelotte
"Nobody’s phone is working at school because we all have @115911 🙄 | @728277 Hey Maka, we always want you to be connected. DM us and let's look into your location ASAP. *JamieK"
"T-mobile carriers are down till Saturday wtf @115911 | @728278 Rommel, we prioritize keeping our customers connected at all times. DM us and let's look into your location. *JamieK"
@115911 why don't I have service in Maui rn??? | @728279 Oh no! DM us and let's look into this for you. *JamieK
"@115913. Hello John, my daughter is getting life threatening text message from last several month from fake number. What can be done? Contacted support all in-vein. | @728280 @115913 Hey! We want to make sure your daughter is safe. This is a top priority. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp how much does it cost to add a line to my plan? | @610992 Hey Dani, Devyn here! I have your DM open still, I'll catch you on the flip side for all the details. :) *DevynGalligher"
"Hey @115911 #hawaii Looks like you have a problem NO SERVICE! | @222476 Hey Todd, lets take a look. Send us a DM *MelJ"
Bro @115911 what's going on right now why don't i have service🙄🙄 I pay my bills on time and everything😤 | @728281 Oh no! Shoot us a DM and let's look into what's going on. *JamieK
"T-mobile wtf @115911 all y'alls service is down | @728282 Camryn, we always want you to be connected. DM us so we can look into your location. *JamieK"
@TMobileHelp whats was that pixel 2 half off promo code? Im attempting to look up the status of my promo. | @172603 Great question! :D Go to https://t.co/VN39u7JAMH  and use code 17PIXEL2HALF 💪😎🌟 *PatrickUllmann
@115911 get it together omg | @728284 Whats going on? Send us a DM! *MelJ
"@115911 I love you guys and have been a loyal customer ever since you were Voicestream! But I get sooooo frustrated that a lot of the times your service is unreliable. I’m in Orlando for work right now and can’t even play a reliable game of @210685 because of the service! | @728285 Hey Nicasio, we only want you to be confident with the best network around. DM us and let's look into your location ASAP. *JamieK"
@TMobileHelp what is that with that “no service” things 🙄 | @728286 Oh no! We want to make sure you stay connected. Send me a DM so we can get to the bottom of this. https://t.co/cseyxpyzFm *VanityPena
"@TMobileHelp looks like your service is down here in Hawai‘i, or at least on our island of Oahu. Any word on what’s going on and ETA when it’ll be back up? We have work to do... | @512151 We know how important it is to stay connected. Send us a DM and we can get you the latest update on the network there in Oahu. https://t.co/IUIA5vQSHC *MattHargleroad"
@115911 why hnl ppl ain’t got any service? | @728287 Hey there! If you're facing network issues please send us DM. *JamieK
"@115911 T-Mobile service is down in Hawaii. Any updates of when it will be back up ? | @728288 Hey Sean, lets take a look. send us a DM! *MelJ"
@115911 my phones running like shit and won’t load anything today! WHATS THE PROBLEM?! | @728289 This doesn't sound good. Shoot us a DM so we can look into your case. *JamieK
@115911 why don’t I have any service? Fix this! | @728290 Hey Martin! Let's check this out with you! Send us a DM and we'll get you reconnected *ErikS
"@115913 I just sent you an email about hoping to switch from Sprint to #TeamMagenta, hopefully you can make me a sweet deal! | @728291 @115913 We'd love for you to join #TeamMagenta! Send us a DM and we can answer all of your questions! *CassyFitzgerald"
@115911 @115913 i live on the border and it's not my fault that my phone finds that @174794 and @579529 give me a better QoS. what the hell am i supposed to do? move? absolutely ridiculous https://t.co/xgHlCixRpV | @728292 @115913 I want to make sure you have the best possible connection at all times. Please send a DM our way for a closer look at what's going on. *BarbPelotte
".@115911 @TMobileHelp is it that hard to acknowledge this publicly? I think everyone would appreciate a more proactive approach and forthcoming ETA on the fix. - A loyal 10+ year customer. https://t.co/JeKXVCLtWy | @728031 We appreciate the feedback! Glad you got the answers you need. If you have any other questions, let us know! *MarvaBiggar"
Why does @115911 have no service in Hawaii right now? @TMobileHelp | @728294 Let's get to the bottom of this! DM me your zip code and I'll check it out. *AlanaB
"@115911 YALL FIX UR NETWORK | @728295 Jayson, if you're facing issues please DM us so we can assist. *JamieK"
"Hey @115911 my service has been down for more than an hour now. If you could fix that, thanks! | @728296 Oh no! DM us and let's look into your location right away, Karla. *JamieK"
"There is a service outage in Kahului, HI 96732
via our systems it seems like it working but multiple reports across the area are the same. If you can please file a service compliant and get it fixed as soon as possible that would be more than appreciated. @115911 @115913 | @728297 @115913 Hi! Thank you! We've got this! *AlissaFast"
"@115911 wtf is going on | @728298 If you're facing similar issues as your friend, please DM us so we can look into your location right away. *JamieK"
"Service has been down for about an hour in Hawaii & every time @TMobileHelp @115911 replies to someone's tweet they act like it's the first time they're hearing about the service being down. GET. IT. TOGETHER. I don't pay $$$ for this kind of service. #TMobileDown | @514306 While we are extremely popular today, we have not forgotten about you and don't want this experience for you or any of our amazing customers. Please DM us so that we may take a further look into this. https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911 @115913 does this mean I’ll get mine sooner than December 20th?! iPhone X Lead-times Drop To 2-3 Weeks via @232395 https://t.co/RNrPEohfdz | @728301 @115913 Hi! I'd love to check out your status and get you an update, if we have one. Send me a DM so we can chat. *AlissaFast"
".@TMobileHelp DMs not available on my work computer, but I have no cellular service in Honolulu. Plz help | @728303 Thank you so much for letting us know! Can you please try restarting your phone until you can meet us in a DM? Thank you! *KiaWashington"
@115911 how come I don’t have no service??? | @728304 Hey Roxanne! Let's see what's going on. Send us a DM and we'll check this out with you *ErikS
@115911 I'm about to hop on @115725 if you don't give me my service bitch | @728305 You always deserve the best from us. Shoot us a DM and let's look into your location. *JamieK
@TMobileHelp service is out in Hawaii. What’s going on? | @728306 We'd love to take a closer look into your service! Click here to send a DM so we can investigate! https://t.co/6eZrWJ9PIa *JustinRhodes
I pre-ordered the iPhone X with an iPhone 6 Plus trade in for $300 credit. I go to print shipping label and now it's only showing $109 Credit! Support Chat refuses to give $300 credit. Canceling order! @115911 @TMobileHelp @115913 | @728308 @115913 Hey! I want you to get the most trade in value on your phone. Let's check out your options. Send me a DM so we can chat. *AlissaFast
"Seriously @115911, what’s up with this no service | @728309 Oh no! DM us and let's see what's going on. *JamieK"
"Well, seems like @115911 is down for #Hawaii folks. I found out bc I was trying to call @99491, it didn't work, but then I heard her voice down the hallway... talking about how Tmobile is down for her lol | @504658 Paola, we always want you to be connected. DM us so we can look into your location. *JamieK"
"Bruh I’ve had no service since like 8:30 this morning... wtf is going on @115911 | @728311 DM us Kanani, we'll take a look. *MelJ"
"@TMobileHelp no service in hnl 😒 | @728312 Let's turn that frown upside down! DM me, I want to get to the bottom of what's going on! https://t.co/GfMqTm3Joc *LizRackliff"
"@TMobileHelp @115913  Honolulu, Hawaii area wireless network is down as 0922 AM Hawaiian Standard Time. | @165035 @115913 Send us a DM and we can check out the details. Thank you in advance *AlexSemsch"
@TMobileHelp @115913 I wish TMobile had a rewards system. I really want to order the iPhone X but can’t afford the down payment. 11yr customer with 5lines @ $340/month | @728313 @115913 Getting you the phone you want is our goal! Send us a DM so we can make sure all options have been explored! *CassyFitzgerald
"@115911 @TMobileHelp No service for the past 30 min. in Hawaii.  What's going on?  And, how long until service will be restored? | @728314 Let's check this out. I'll need to collect some info from you, send me a DM! https://t.co/ajg0boXCWT *TanyaFalandysz"
"@115911 @TMobileHelp @115913 Hi, T-Mobile service isn't working.  Data not working and can't call or text.  Fairly certain not my phone. | @728315 @115913 We can't have that! Send us a DM and we can check out what's going on https://t.co/F5qTU4vh90. *AlexSemsch"
@115911 my signal is really bad today. Dont even get 1 bar | @728317 Oh no! Let's see what's going on. DM us. *JamieK
"Dear @115911,

Please get your life together because I haven't had service for about 4 hours...I'm located in Honolulu, Hawai'i. Please get this fixed A$AP Rocky!

Thank you,
Charmaine | @728318 Dear Charmaine, we always want you to rock out with amazing service. Please DM us and let's look into your location. *JamieK"
@115911 service is out in Hawaii. What’s going on? | @728306 Hey there! We want you to have the best service around. DM us and let's look into this for you. *JamieK
Wtf @115911 WHY MY PHONE NOT WORKING | @728321 I always want you to have a working device. DM me and let's look into your case right away. *JamieK
"T-Mobile sucks so bad I should have stayed on Chris' Verizon plan lol SMFHHHHHH I HAVE NO FUCKING SERVICE what the fuck @115911 @TMobileHelp | @728322 Hey there, we want your service to be solid. Lets check this out, send us a DM *MelJ"
"PSA for those with T-Mobile and have WiFi available.

Connect to WiFi, and turn on WiFi calling on your phone. You should be able to make outgoing calls and texts and receive them as well. 

As for you @115911, get your sh*t together. We paying for a reason. | @728323 We always want our customers to stay connected. Please DM us and let's look into your location right away. *JamieK"
"@115911 Wtf is up bitch? | @728324 If you're facing an issue, feel free to DM us and we'd love to assist. *JamieK"
"Dude my @115911  service is down rn -_- any word on when it's gonna go back up? | @728325 Aloha! Lets check out your service, send us a DM! *MelJ"
@115911 need help with accidentally carrier lock | @728328 Let's look into what we can do for you. DM us. *JamieK
Wth @115911 | @728329 Yes? *JamieK
@115911 do you know when service will be restored to Hawaii? | @728330 Staying connected is always crucial. Please DM us so we can look into your location. *JamieK
"@115911 wya boi? I have no service by uh manoa. | @728331 Hey Nathaniel, send us a DM and let's look into your location ASAP. *JamieK"
My phone bug'n im not receiving certain text msgs and shit like @115858 @115911 whats really good ma?! | @608123 We always want you to have a flawless experience with us. Shoot us a DM and let's look into your experience right away. *JamieK
"@TMobileHelp  Do we have a outage in Englewood, CO ? I have  data connection issues | @728332 Good afternoon, I am not showing any known outages listed at this time. Please send a DM and we can dive into your issue specifically. *KendraA"
"@TMobileHelp Mobile wifi service dead and kaput in Waikiki, USA. Assume outage is statewide. Just FYI... | @728333 Hey there! We definitely want to make sure that you've got the coverage you need on the islands! DM me and we'll get to the bottom of what's going on! https://t.co/GfMqTm3Joc *LizRackliff"
"@TMobileHelp No service in Honolulu right now, whats happening? | @728334 Hey Sebastien! Send a DM our way and lets dig into this ASAP! https://t.co/senzStoecA *HillaryTurner"
@TMobileHelp got Emergency Calls Only and now No Service in Honolulu.   what's the problem? | @728335 Getting you the service you need on your phone ASAP is crucial to us! Please shoot me a DM and we'll see what's going on here: https://t.co/EoqAVShpFT *AustinWebb
I’m getting really impatient with @115714 and how it’s been well over 12+ hours and still no service/signal by where I live!!! | @728381 We've been assisting you via Direct Message. Please stay in touch for further assistance. - AA https://t.co/rMApsV8PQY
@115714 how come my phone number still shows someone's else's name when I call people? I have that number for over ten years. | @471324 Are you trying to call a landline when the incorrect name displays? Have you noticed this recently or has it always been this way for you? - JF
@115714 Stop with these security updates. They suck. The website is complete garbage now and I had to stop working in the middle of my work day to contact sprint. Why would Sprint as for my pin and security question if you deleted them. Good Job | @485989 Please DM us if there is an account or service concern we can address.
Not even sure the point of making appts if you are still waiting half an hour later... @sprintcare | @728382 We do apologize. The wait time can vary depending on how many representatives are available and the transaction they are working on.
@115714 loyal customer over 12 years. UP for an upgrade in 30 days. Phone got destroyed last night. Any chance you would give an offer 30 days early? (The one I will get then) | @371842 Hi Kristine! We appreciate your loyalty! Let us take a look into this for you. Send us a DM! -ND
shame we're going to have to take @115714 to court.  should have listened to @115725 | @356711 Hi there. Thanks for stopping by. Send us a Direct Message to further assist you. - JM
I have to switch to a GSM carrier. I get so sick of @115714 not being able to handle my ESN changes… once a week I have to go through 2 hours on the phone. Love the service but man get updated already. | @340381 Sorry you feel this way! Let us know if we can assist you!
"Am I the only one who serious thinks @sprintcare has the worst customer service on the planet? How can they cancel a transaction and change it for another $100 more without even speaking to you? | @728384 Hello Tiffany, this is not how we like to be perceived at all, sorry for the trouble.  Please DM (direct message) us for help. -MB"
Okay guys.... @115911 or @115714 #help | @728385 Hi there. How may we help you ? - LP
@115714 your service fucking sucks. Forsure dropping you guys and going to @115725 | @728386 This sounds concerning. What type of issues are you currently experiencing with your service to make you feel this way? - JF
@115714 is bootycheeks. Service sucks. | @728387 Hey! What's going on with the services? Please let us know to further assist. - EG
@115714 Can you give me a estimate of how much it would cost to upgrade to a iphone X or 7 | @728388 Hi! Login to https://t.co/KDKMy1BbDn to check your eligibility and see your iPhone offer :D -MP
@115714 @sprintcare This should not be my service in my house  I live in a major city too. Y’all suck. https://t.co/9eHp3zlIw7 | @728389 Please DM us so we can look into this. -LC https://t.co/rMApsV8PQY
@sprintcare Is there something going on with the network in Dallas. It's really slow and I'm having trouble loading sites and apps. | @459216 When did you start having this issues? Is it happening at just one location or more? What does the signal bar shows? -PC
"@115714 please thank all 15 people I talked to today to get 8 months of over billing fix, but we need to wait for the next chapter you write | @722757 We are very happy to hear we were able to solve the issue for you. - JM"
@115714 get your shit together | @728390 Hey Becca! What seems to be the issue? -ND
"Seriously??!! @sprintcare Total of 12 hours spent w/customer service on issue- 40 minutes in this time to get put on hold for 22 minutes, then hung up on. @116447 @115714 #disappointed #customertimedoesntmatter | @728391 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily."
"Dear @115714 I just want my network improved in NW Ohio. 

Customer since 2001 | @728392 What type of issues are you experiencing? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115913 do you have somebody I can talk to about you ripping me off. | @155252 @115913 Hi Amir, I am happy to continue working with you to address and resolve the concerns that you have. I just sent you a DM and I look forward to your response. *JasonYaddow"
"@TMobileHelp Vraagje kun je oude voicemailberichten van bijna 1 jaar geleden opvragen. Heb hem zelf niet verwijderd. | @728406 Good afternoon! It seems like you may be looking for T-Mobile Netherlands. If that's the case, you can reach them here: @2399. If you have a T-Mobile USA account, DM me here and we'll get started:https://t.co/HuQi0EoCEV. *JasonBurr"
"Trying to get my wife switched over from @115725 to @115911, since @115858 and #verizon are no help. #thanksfornothing https://t.co/pFvlmFSDBM | @25343 Hey Matt! Happy to get you guys hooked up with a new device that looks a little shinier. Send us a DM and we can talk options *ErikS"
Me going back to writing letters because I am giving up on phone companies @115911 @115714 @ATT which one is best? https://t.co/jH0kh8iWly | @582170 I appreciate your patience while we got back to you. I'll meet you in DM. *MarkMcLaughlin
"@117159 A Galaxy S7 G930P (for Sprint).. paid off and unlocked... Can't be moved to @TMobileHelp because of a LOCKED bootloader that restricts the LTE / GSM basebands not used by other carriers!?! | @448444 We can definitely take a look to see what kind of options we have. If I can have you DM me, https://t.co/oKCwgkQDUm. *GwenStand"
"@TMobileHelp New Customer to T-Mobile poor customer service got the BOGO Samsung Galaxy 7! I've paid twice for The The phone The phone offer. Being charged for the balance. That was resolved a year ago! I came from Verizon and Going Back Asap! Standup to your Name T-Mobile! | @728408 Carolyn, shoot me a DM https://t.co/zMHlDmwgGJ I definitely want to check that out for you, I got you covered! *VictorianLang"
@117543 @158861 Does the unlocked LG V30 (US998) support @115911 #wificalling | @728409 @117543 Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
Thanks for slowing down my data by a trillion @sprintcare | @615087 Thank you for reaching out to us. How can we assist today? -KJ
"@115714 say stop playing with me I just made a payment | @452680 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"What's going on @115911? There hasn't really been service and my bill is paid. Therefore, I shouldn't be having issues | @728560 I hear you and I know it's no fun when you don't have strong service. DM us here so we can look into it with you. *BlakeT"
"@115911 You guys royally screwed me during a new account setup and and upgrade... Anything we can do about that? | @728561 Hey Christian, what's going on? Definitely DM us with the details so that we can turn this around! *KittyG"
"@TMobileHelp @115911 @115913 this is TMO's idea of smartphone equality after 2 years of never missing a payment or being late. #screwed | @129242 @115913 Hey there, Paul. Please DM us what's going on. We're here for you: https://t.co/cuEwtd2epS *DanKing"
When you pay for insurance and @115911 tells you they cant help you a claim...... Mondays | @385772 @115911 Help can always be found here with T-Force. I see your message. I'll meet you there. *AshleeCooper
My iPhone X wasn’t even suppose to ship until after launch date. And it shipped today. Thank you @115911 | @728562 We'll keep you up to date throughout the process via text and email! DM me for any questions! https://t.co/4tHjtOQM3E *LaurenChan
"@TMobileHelp Heard a ad on the radio about Note 8 promo ($200 Samsung Pay+Tablet) is this for existing customers and for a financed device? | @728563 You made it to the right hands, I am a #PromoExpert! Shoot me a DM to chat! https://t.co/b1rv6Im6uc *HolliePace"
"@sprintcare My phone has been 3g all morning. Here in KcK, KS. Never had this issue before. Rebooted and the problem persists. | @728624 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist - KP"
"@115714 if I'm not going to get service half of the time, I really should be paying half the price.. let's compromise here | @728626 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
"@115714 Your website is seriously one of the worst.  The screen can't seem to decide on a format, popups every change, poor help section... | @728627 Sounds like something we should look into. What exactly are you trying to do on the website? -JT"
"@115714 woman at retention is rude!!! Is this really how you treat customers for over 15 years!? | @728628 Hey there, That is not the way we treat our customer. Lets talk in private. Send me a DM. -KJ"
@138028 are there ways to fixing a slow connecting | @728629 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
"@115913 @TMobileHelp can anyone help me figure out the mystery of the missing iPhone 7+? Returned a phone, now it's missing. #frustrated | @728649 @115913 Hi! That's certainly not what I want for you at all and would love to get to the bottom of this. DM us https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 I can't talk to anyone because my signal sucks so thanks! | @728651 Definitely understand that you count on us to keep you connected and I want to get you back up and running. Shoot me a DM, right away. *JPL"
"@TMobileHelp hi there, I need to activate my line please | @728657 You absolutely came to the right place to get your line added! Please DM me here and I've got your back: https://t.co/EoqAVShpFT *AustinWebb"
"I have never had a worse experience at a @115911 store in my entire life. Thanks 🙃 | @728658 Let's make sure that we turn that in to the best experience of your life, Jack. Send us a DM. Thanks 🙃 #ComebackSeason *TarynS *TarynS"
@115913 @115911 The difference between customer retention and churn is customer service. I give @115911 customer service 👎👎👎. | @363772 @115913 Hey Mike! We're here for you and we'd love the opportunity to turn this around. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@115911 @TMobileHelp @115913 I'm ready to give up on all wireless and go to the f--king library. I've done everything you've asked+more | @129242 @115913 We'll meet you back in DM and continue assisting you there. *JamieEnglish
LG V30 or Moto Z2 Force? Can't quite decide... @115911 @TMobileHelp | @412334 Great choices either way! We are just a DM away if you need any assistance! :) https://t.co/eiqro2hcq1 *KyleSaragosa
@TMobileHelp is the iphone x available with jump on demand ? i'll get the 8 today if i can switch to the x in a month or so. | @655280 Let’s check out upgrading options! Send us over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester
"@115911 @115913 it shouldn't take Over a month to get a refund | @549242 @115913 We're here for you and truly want to help, Chavez. We'll be meeting you back in DM ASAP. *DanKing"
Love when phone companies try to steal money from you. @115714 is terrible. I have two disputes open. I honestly rather go without a phone 🖕 | @728769 Can you please send us a DM with the details so we can get down to the bottom of this? -ES
"@sprintcare doesn't care about their customers.   Haven't even replied to my comments    It's a shame how poorly they treat people | @577794 @577794 - You have sent 7 tweets, all of which were responded to. We have requested a DM from you with an elaboration -LG"
"@sprintcare doesn't care about their customers.   Haven't even replied to my comments    It's a shame how poorly they treat people | @577794 Hi, your issue was brought to my concern. I'm a resolution supervisor here with Sprint. Please send us a DM. -ResolutionSup SR"
"@115911 my phone keeps saying “no service” | @728823 Let's get some bars up there, Paige. DM us, let us check what's going on there. *JoanO"
"so like what phone companies will pay eft/my phone lease if i switch since @TMobileHelp has been garbage @VerizonSupport @117735 | @436263 @VerizonSupport @117735 We are definitely hear to help, Jordan! We will see you back in DM. :) *JamiePitcher"
@115911 @TMobileHelp how can i find out if my family plan is eligible for netflix? i pay for it and would love for it to be included | @728824 https://t.co/PJshX6BC4d *SageMcGowan
@115911 @TMobileHelp how can i find out if my family plan is eligible for netflix? i pay for it and would love for it to be included | @728824 Absolutely! Netflix on Us is pretty incredible if you ask me! Send a DM our way and we can check it out :) *SageMcGowan
"Watch yalls cards and info Fam.
@115714 system is ""glitching"" and taking $ while their customers sleep. 
Scandalous. 👿 | @728853 You will have to DM again for assistance ma'am.  If that link doesn't work for you than I can call you. -MB"
"Can’t barely use my @sprintcare @115714 phone in the building ... nothing is sending via social media .... idk if I’m missing messages . The phone completely froze up on me . I need a new provider ASAP | @335932 Hello Monica, we here to help you. Kindly send us a Direct Message, so that we can further assist you. -KK"
"@TMobileHelp If our phone number is being spoofed for scam calls, is there anything we can do to stop it besides change our number? | @728945 Amazing question! Please send me a DM, and I can help. :) https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp @115913 yep now they will ignore me, i did my part twice. Time to post #AmVet | @129242 @115913 I'm working on a reply to your DMs now and will continue assisting you there. *JamieEnglish"
I hate when @115911 over charge you for something its not your fault. | @371498 Tell us more Nate. Send us a DM and we'll figure out what's going on. *KaeW
@TMobileHelp CHECK YALL DM | @382724 I just sent you a DM. :-) *FeliciaPorter
"@sprintcare Is there an outage in the Houston area? I have no data, phone, or text service. Restarted phone. Updated prl and device config. | @729022 Please DM us & we’ll get this figured out ASAP. -ES"
@115911 why am I receiving callz from random numbers. TMobile has been hacked | @729111 Do the people say they are trying to reach your number? We can help get this figured out. Send us a DM. *JPL
@115911 question how can I order a cell personal spot? | @729112 Hi Josue! We can help you out here. DM us. *GiselleM
@115714 Also the offshore agents you hire should be able to have connections to where they can clearly understand your customers. | @591893 get you to sales to upgrade your phone.
"@115714 Also the offshore agents you hire should be able to have connections to where they can clearly understand your customers. | @591893 I understand the frustration, if you want send me a callback number through direct message and I can call you and"
@TMobileHelp Can you help me check the status of my carrier freedom reimbursement? | @200659 I can definitely help check the status for you. When did you apply for your Carrier Freedom rebate? *JenniferP
"Hey @115911, not a customer, but someone used my card # at store #2012. Getting the run-around from CustServ. Just want my money back, @115913 | @729230 @115913 We'd be happy to chat next steps that should be taken. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp very disappointed at @115911 i repeatedly asked not to charge my card. And i still got charged 😡😠😡 | @729231 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
@TMobileHelp why is the hold time always 20 min?! And what happened to the call back feature?? | @729232 No hold times on social media! Send me DM so I can help! https://t.co/yZ5k0mtFsX *SonjaKett
"@115913 TMobile Name ID shows ""Wireless Caller"" if not in contacts. Wish it would show  #. Or wish I could disable  & keep 1Plus. Help | @176268 @115913 We're here to do all we can to help - shoot me a DM and let's take a look. https://t.co/93XwcSKFIy *RayButler"
"@115714 And your representative, Charles, asks me well didn’t you read your lease. Yes but I expect customer care to know my lease | @591893 apologize for the inconvenience  you had experience."
"@115714 And your representative, Charles, asks me well didn’t you read your lease. Yes but I expect customer care to know my lease | @591893 I understand, our sales team would know and supposed to have the information you need for the upgrade. But I do"
3 @sprintcare What's the point of opening trouble ticket and resolving if nobody can find it when problem reoccurs? | @729247 Thank you for reaching out to us. Can you please send us a DM with the details so we can get down to the bottom of this?k -ES
@115714 The place that I would go with my new Jeep is on a road trip to the gran canyon with my family and friends.🤗 #JustForYouSweepstakes https://t.co/TsTKXy2Ppo | @729248 Just click on the link provided to start your registration for this promotion https://t.co/drNtYldHij. Good luck Katie. - RM
"@115714 The place that I would go with my new Jeep is on a road trip to the gran canyon with my family and friends.🤗 #JustForYouSweepstakes https://t.co/TsTKXy2Ppo | @729248 Hi Katie, what an interesting suggestion. Thanks for having such an interest in our Just For You Sweepstakes. - RM"
"@115911 Hawaii no more service can you get it back for us Thanks 🤙🏽 | @729683 Sonny, we for sure want you to have the service you need. Please DM us. *GiselleM"
@115911 we about to scrap you don’t get this shit working🙄 | @729685 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@TMobileHelp why is the service down in Honolulu,HI?? Trying to get some work done but can't make any calls to clients or customers! | @729686 Hi @729686, my name is Abe and I would be glad to assist you from here.  Please initiate a private message or direct message. *AbrohamVela"
"@TMobileHelp @115911 - 30 days to process a refund?  What's up with that?  Way too long! | @572411 Depends on what the refund is for, Ryan! Shoot me a DM and I'll help clarify https://t.co/dzjAJQ2bkx *SoRaYi"
@TMobileHelp haven’t had service all morning. Really needing my phone to be reliable today. Any explanation for the service issues? I’m located in Kailua Hawaii 96734 | @729687 We got this! We’re aware of what’s happening and our engineers are working to resolve. See https://t.co/MTs0J2O4aZ for more info. *TanyaFalandysz
@TMobileHelp Hello? Are there any updates on outages on Oahu? | @728008 Check out the latest on the coverage in Hawaii here: https://t.co/EnNY6yXJtM *BrittanyJones
"@115911 @TMobileHelp  how do I link my Netflix account with my TMobile plan to take part in the promo, @405439 @99637 | @262618 Hey Andrew!! #NetflixOnUs rocks!!! Send me a DM here: https://t.co/QIHNBDHoV8, and we can go over the steps to link them! =D *LaurenWalker"
"@TMobileHelp *wakes up* 
""entire island of Oahu down this morning"" 😒
*goes back to sleep*

 #tmobile #Hawaii #noservice | @729688 Greetings! Hawaii is experiencing a network outage. We are working hard to get things going again. Hang in here with us! We'll get it going for you :) *TiannahReagor"
@115911 what’s going on with the “no service” | @729689 Oh no! Let's take a look at what's going on with your service concerns. Send us a DM and we'll dive right in! *KeithM
"@115911 trying to sell me a #GalaxyS8 and callin' it the #GalaxyNote8.  This is the kind of sketchy thing I expect from @127051 or @39142 not from T-Mobile. Get your crap together @115913

#TMobile #Scrubs https://t.co/Z1e4Osn8qU | @729691 @115913 We'd love to help with your order! Send us a DM so we can get some more information! Thank you. *CassyFitzgerald"
@TMobileHelp any updates on the outage in HI? | @577153 Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter
"I'm going to keep things civil and just say how incredibly angry I am at @115911 right now. My mom bought a new phone less than 6 months ago and they just tried talking her into a new one because her STILL NEW phone won't charge properly. | @729692 We can help replace that phone. DM us, we're here to help. *JoanO"
"Dear @TMobileHelp: if a support rep accidentally drops the line after 20 minutes on the phone, please call the customer back so they don’t need to explain everything again to someone else 😕 https://t.co/vZXbPDp6Fe | @729693 Hi @729693, my name is Abe and I would be glad to assist you today.  Please initiate a private message or direct message. *AbrohamVela"
@tmobilehelp Any idea when service will be back on in Hawaii #hawaii | @729694 We know how important it is to stay connected. Send us a DM and we will get you all the updates on the coverage in Hawaii. https://t.co/IUIA5vQSHC *MattHargleroad
aiiii aiii https://t.co/TEV6QTvTwx | @728001 Hi I'll meet you in the DM https://t.co/BMDMqsRi3P *DebKlajbor
"Spend a weekend in Canada, then a week in England (where I paid extra for the privilege of poor 4G/LTE Roaming service) and this inaccurate warning crap is what you get...

@115911 - get your billing accuracy act together! https://t.co/rLXErvgWjz | @729695 Hey Val, lets check this out for you. Send us a DM! *MelJ"
"I've got no service @115911! Hurry and get it up and running, I have visitors from the mainland waiting for my call... | @729696 Melanie, we always want you to be connected. DM us and let's look into your location. *JamieK"
Hey @TMobileHelp I dm’d you about my service being out but no response | @729697 We got your message and will be responding shortly! Meet you there :) *MattHargleroad
My network has been down for a little too long. Any update on when everything will be up and running again @TMobileHelp? #tmobileoutage | @729700 Hey Anna! Thanks for reaching out. Working to repair a fiber cut in Hawaii that resulted from a major fire. Service is impacted and teams on the ground are working to repair as fast as possible. Thanks for your patience. *AbdolA
@TMobileHelp fix ya shitttt | @729701 We'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@TMobileHelp My phone has no service.  Please check the DM.  Thank you. | @575756 We will respond to your DM as quickly as possible. We appreciate your patience. https://t.co/WZM6cbcgHU *JonPorter
"Hey @115911 can you explain to me how you manage to treat your customers like shit. And add additional charges, and lie about it. Piss off. | @729702 Hey there, surprise charges are never good and we want to get to the bottom of this. DM us and we'll take a look. *MelJ"
"@115911 has ripped me off for the last time #Swindlers | @729703 Jazz, we definitely want you to have a working phone. Send us a DM so that we can get a few more details from you. We will definitely look into it. *KaeW"
"The day I’m expecting a call from my salesman, @115911 goes down. How convenient 👍🏽 | @729704 Oh no! Let's look into what happened for you. DM us. *JamieK"
"same https://t.co/51JDw8Wwnj | @729705 Keeping you connected is vital, Valerie. Let's see what's going on with your connection. DM us so we can assist. *KeithM"
@TMobileHelp outage in honolulu? @115911 | @729706 Let's check this out! Feel free to send a DM my way. *SusanaDominguez
@TMobileHelp Honolulu is down...when will we be back online...I need this phone...over 30 minutes now! | @366189 We know how important it is to stay connected. We are here for you. Send us a DM so we can figure this out for you! https://t.co/IUIA5vQSHC *MattHargleroad
@115911 No Service in Honolulu!! What's going on!!!! | @729690 Let's check this out for you right away. DM us. *JamieK
"@115911 uh wtf is going on w/service??? | @729697 Hey Manu, please DM us so we can look into your location. *JamieK"
"Please tell me I’m not the only one having problems with @115911 because I really wanna jump somebody rn and wondering if anyone wants to join in the festivities | @729707 Hey Jon, tell us what's going on. DM us, we'll take care of it. *JoanO"
@115911 @TMobileHelp When will service be backup on Oahu? | @729708 Let's get to the bottom of this! DM me your zipcode and I'll check it out. *AlanaB
What is wrong with @115911 ? I have no service. | @729709 Oh no! DM us and let's look into your location right away. *JamieK
@115911 Whats with your customer service hanging up on me when Im trying to get answer to why I have no service | @377751 Hi Andrew! Sorry you're having trouble staying connected. Can we take a look with you? Send us a DM and we'll see what's going on *ErikS
@115911 please fix the issue of no service :) | @174733 Hey Kayce! Send us a DM and we'll look into whats going on. *MelJ
"@TMobileHelp help please check inbox | @729710 I'm here to help, and can check the inbox! Please meet me in DM, thanks! https://t.co/n6tQTx28XN *OliviaStewart"
. @115911 @TMobileHelp service down in #Hawaii. What’s up?? Please fix ASAP | @729711 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"Cell service down in Maui, Hawaiʻi 😫 Why?!? @115911 @TMobileHelp | @729712 Let's check this out! Send a DM my way. *SusanaDominguez"
@115911 needs to get their shit together cause I’m really about to throat punch a bitch. | @729713 Hi Anna. Happy to help however we can. Send us a DM and we'll chat *ErikS
@TMobileHelp @115911   OMG no service as I was listening to your commercial about best nation wide coverage...... | @729714 Aww man that's not what we like to hear! Shoot me a DM for help! https://t.co/oJwi530Mfi *KiaWashington
"@115911 @TMobileHelp can you automated service STOP harassing me to remind me that a bill - I have paid - is ""due"". Ridiculous. | @729715 Oh gosh, I am shocked to see this. DM me and I can help. https://t.co/NICrRPn7OP *SierraRichards"
"Nooooo @115911 is down in Honolulu | @312421 Amanda, we only want you to be connected. DM us and let's look into your location right away. *JamieK"
"I've had nothing but problems since I switched to @115911 and it's the most frustrating thing!!!! | @729716 Hey Jennell, this is not the Magenta experience you deserve. Please DM us so we can turn things around for you ASAP. *JamieK"
"My husband and I and friends also have no signal. This issue should have been fixed YESTERDAY when it started. https://t.co/m9ohNYL5cT | @537850 Hey Jean, lets turn this around for you. Send us a DM! *MelJ"
@TMobileHelp @115911 @115913  what's going on no service in Honolulu. Just missed my conf call. | @729717 @115913 Hi! I'm sad to hear this happened. You deserve only the best! Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
Everyone should switch to @115714 | @729987 Thanks for the great feedback we love to have everyone apart of the sprint family!!
"@sprintcare You're gaslighting me! Hungup on, lied to ... hours on the phone waiting... #sprintdontcare | @729988 Hello there, what's up? Please, tell us a bit more of what's going. - FS"
@115714 I do a ton of work via my personal phone and would love any corporate incentives. I'm in the localization industry and would love to see how we can work together! | @729989 Hi Smita! We encourage you to visit https://t.co/38RP9BhkbF for further assistance ;) -MP
"Well I’m in Washington D.C. and as I expected @115714 LTE speeds are at dial up levels | @221523 We'd like to look into this. Please, DM us. - GS https://t.co/rMApsV8PQY"
"@115714 I need a iPhone X but I’m not trying to pay $1000 | @729990 Hey! Hope you’re doing well today. We have great deals so you can get the device you are looking for. Get the iPhone X for $22.22/mo. with Sprint Flex and eligible trade-in. For details, visit https://t.co/R3NhvnIckO . - AP"
"I don’t know why my parents are so loyal to T-mobile. As of right now, not only was it slow af but now my whole reception is gone. @TMobileHelp Um get your shit together pls?! https://t.co/CiIjfIJD3T | @730016 Whaaat? You should be getting blazing fast speeds and great reception! Click here to DM so we can make that happen! https://t.co/6eZrWJ9PIa *JustinRhodes"
"fuck you @115911 | @730019 That's harsh, why? *JoanO"
"@TMobileHelp I frequently lose reception now that I’ve switched to T-Mobile from @115725. That never happened before! When will the towers be better in So Cal? I use my phone for work, and miss job requests because my phone loses service so often. Very frustrating! | @730021 Ah! I get it, Ashley! Let's check it out! Shoot me a DM here https://t.co/QHDTFHxSPu with what address you're at where this is happening for you now and we'll check it out! Thanks! *KrystnYogi"
"This is why you don't upgrade your phone with the #jump plan, gonna go shop @115725 bye @115911 https://t.co/0kaCQJyO67 | @730022 Reliable service is extremely important for our #MagentaFam Use this link to DM me: https://t.co/E37bpdWEut *StephanieTowers"
"@115911 I NEED MY SERVICE ON NOW . I need to use my phone for work! 🤬😤 | @730023 I hear you and completely understand, I'd like to take a better look, DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
@115911  what’s wrong with your LTE network? Significant network drops all over #NewYork!! Following @ATT ? #TMobileFollowingAT&T | @730025 We definitely want you to have the service you need. DM us. *GiselleM
"@TMobileHelp I do not know what is going on with this network in the area, but I am getting a bit tired of being on it if it does not work correctly!!! | @679891 I'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann"
"@115913 I have T-Mobile and like to stream music. I work in downtown Sacramento and always get bad LTE signal there. Only if I force my phone to 3G do I get fast, and consistent enough speed to listen to music. Reporting this through T-Mobile support has yielded no help. | @730026 @115913 Hi! I want you to have the best service available out there and would love to take a deeper look into this. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 Square up fam. I’m finna go back to AT&T | @730027 Why would you want to do that, Caelan? *JoanO"
"@TMobileHelp I hope you can help. I have called customer support every month since March with the same billing issue. It seems as though no one can fix it | @730028 We're here to help, Linda, and I'm positive we can! Please send me a DM https://t.co/PqgHENiX1V with the details and I'll get to work :) *ByronEdwards"
@TMobileHelp  what's the total cost of the new Revvl (spelling?) And when is it released? Black and magenta phone | @364308 We'd love to get you all the incredible details on the new Revvl Plus. Send us a DM so we can get you all the details! :) https://t.co/IUIA5vQSHC *MattHargleroad
@TMobileHelp seems like service is down in Oahu.  Are you working on a fix?  many of us rely on our cell lines for business.  thank you. | @730029 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@TMobileHelp  - Network is down where I live... | @730030 Let's check this out. I'll need to collect some info from you, send me a DM *SabrinaH"
"@TMobileHelp to qualify for the promotion that starts tomorrow, do I have to convert my existing grandfathered plan to the current one ? | @726155 I'd be more than happy to take a look for you. Click my pic below to shoot me a DM and we'll take a look. https://t.co/93XwcSKFIy *RayButler"
@TMobileHelp T-4 at JFK and I switch from one bar to no signal I'm facing a wide open window. https://t.co/GZYxhUj0jl | @730031 I know how important that service is. Shoot me a DM so we can dig in to see whats going on! https://t.co/fouTCzmMFc *HeatherB
"@TMobileHelp Been trying to claim my promotional bill credits that were due since September. Manager & rep at T-Mobile store has attempted to help with no resolution. Need someone who can get the job done, please. | @730034 Oh no! Let's figure out what's going on! Send me a DM https://t.co/so3NREySxr, so we can get started. *ChrisScott"
"@115911 @TMobileHelp @115913 is there a time frame for getting service back up? Very inconvenient and I hope we are not being charged | @730379 @115913 We'll take a look at this ASAP, DM me and we'll dig in https://t.co/Nr93OTtXRx *TaylorBest"
@115913 I had issue with non receipt of an lg g6 I paid half down. Why can't you send a replacement with zero down.your running a bogo on lg g6 why can't you help a loyal customer I paid half on original lg g6 | @730380 @115913 Hey Marty I see your DM and will be responding momentarily. Thank you for your patience. *TaylorBest
"@115911 is actually going to give me a heart attack. The BOGO deal requires adding on a line, monthly installments, and simple choice unlimited plan which I have. As if adding on a line isn’t absurd enough, which I’m willing to do. Apparently my simple choiceplan isn’t eligible! | @610992 We are still certainly here for you, Dani! I'm seeing you have replied to my last DM and will meet you back there shortly. Thank you! *MikePerez"
"@115911 Heard of your iphone BOGO deal for 11/17. Will it work for senior 55+ plan? | @730382 There are a few restrictions to the limit of lines available on the T-Mobile ONE 55+ plan. So To get a better understanding of your needs, please send us a DM so we can take a look into your current plan to determine your eligibility for the add a line requirement. *JasmineS"
@TMobileHelp @115911 https://t.co/UY5SaPWCdG | @730383 @115911 Thank you for bringing this to us! We would like to talk further. Can you please DM us https://t.co/A2kWVVGFXO. Know you're in good hands! *JonathanMacInnes
"@TMobileHelp @115913 
Last year i signed on to a free tablet line on us promotion and now @115911 wants to take it back #help | @468704 @115913 Hey! I'm here for you and would love to work with you to get to the bottom of this. It's important that your billing is accurate. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"For whatever reason all content is unavailable to me rn. Who gets this knuckle sandwich, @123765 or @115911 ? | @730385 Let's figure this out together Geronimo. Send us a DM for assistance. *JasmineS"
@115911 @115913 Been outta service all morning here in Hawaii😕 being told by reps that it may be down for as long as 72 hrs😨. Will tmobile compensate customers? 🙏🏾🙏🏾🙏🏾🤙🏽 | @730386 @115913 Hey! We'd love to check out your options and get you more details. Please send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"America new #1 Network crashed during 3rd period @115911 https://t.co/n7RF2hI9oe | @730387 Whoa, Jimmie! We can't have that! DM us so we can keep you connect! You've still got a full day ahead! *WhitneyJ"
"@115911 @TMobileHelp everyone is rushing to Tmobile store due to ""No svc"" that's happening. Now I know we can't live a day w/o phone😐😶😅 | @730383 Thank you for reaching out about this! We totally get it and want to make sure this is addressed! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"Ok @115911, why don't I have service? @TMobileHelp | @452058 I can look into this for you, first let's start with where you're located. Send me a DM! :) https://t.co/ajg0boXCWT *TanyaFalandysz"
what's happening! @115911 @TMobileHelp Line has been down!  not good #tmobilehawaii not good. #NoServerice | @730388 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@115911 so I went with my friend to the store on Flatbush Ave in Hartford. The whole store smelled like weed & the employees failed to put the SIM card in her new phone. Is that normal? | @185385 That would never be the norm Heidi. Please send us a DM so that we can gather more information and offer assistance. *JasmineS
"Got a text from @115911 saying no shipping date estimate for iPhone x?
In my app it says nov3 -10th??
Help? @TMobileHelp | @577792 Let's look into this! DM me! https://t.co/86MicZnF9C *WarrenCamp"
@sprintcare my iphone X wont activate can you help? | @730479 Hey! I'll be happy to help. Please follow us in Twitter @Sprintcare and DM me for assistance ;) -MP
"@124218 I do I know if I qualify for this? | @730480 Hey there! Are you referring to the Hulu service with Unlimited Freedom or to any other deals? Please, let us know. -MH"
"@115911 can’t wait to switch to you guys! @115714 Sucks!!!!! | @359994 This is concerning to us, what seems to be going on? DM us to talk about this -Maria Q"
"5th spam call on mobile today... Is there nothing the providers can do to monitor/block these (like DDOS mitigation). Getting out of hand. @115725 @115911 @115714 @ATT please do something. | @730481 Hey! We can understand how inappropriate this can be. Our customers can use our Premium caller ID which allows them to block this kind of calls. For more Information, visit here: https://t.co/oOYZczbynu -AF"
@sprintcare more like sprintDONTcare. Y’all are a 0/10 in customer service. | @730482 Hello Taylor we hate to hear you feel that away about our services here at sprint. Is there something we can do to change you mind about the way you feel about our services?
Worst help - @127852 or @sprintcare ? | @272073 Hi there! Is there anything we can assist you with? - LP
"@115714 @sprintcare HOW many time do I have to call you to unlock my already paid off iPhone 6S? First guy told me 48 hrs, AND I had to pay my acct balance early. Second I called today told me 5-10 business days. Stop giving me the run around! | @186934 Hey there! We'd like to verify this for you. Please send us a Direct Message to further investigate. -DM"
"@115714 I should get some sort of reimbursement for every penny I spent today cause I been in this store for over 2 & 1/2 hours 😑 talked to 9 different reps on the phone 😑 | @730484 This is concerning to us! We'd like to further assist u. Please send us a Private Message, in order to take a look into this for you. -AG https://t.co/rMApsV8PQY"
"@115714 I just want to know how much its going to cost me to get a plan/phone but no..your site keeps having errors during credit check. I just want to know the cost to see if I want to join | @730485 We will be happy to have you as part of our Sprint Family. We have great deals for new customers. You can visit https://t.co/vmQEcCG8fV . To have details about how to start services with us, you can contact our Telesales Department at 800-777-4681 or visit a Sprint Store. - AP"
"@125241 Tengo señal y la data funciona relativamente bien, pero no logro hacer la mayoría de las llamadas y cuando me llaman, les suena ocupado. Algún problema que no se haya reportado aún? | @555292 Por favor, envíenos un mensaje directo, para poder asistirle mejor. Incluya su Código Postal y sus calles más cercanas. - GV https://t.co/rMApsV8PQY"
@115714 fix your fucking service in Spring Hill. | @730487 Hey there! What seems to be the issue? Let us help! -ND
"i have zero service in town but come to corbett in the middle of no where and i get full bars😐 thanks #Sprint | @730682 Hi there! We know having reliable service is important. Please send us a Direct Message, so that we can further assist you. -JD"
"Hey, @115911, I’m sure you aren’t going to pay my bill this month, so I suggest fixing your online payment system. It’s been down for a week. Thanks. | @730994 We definitely want to find out why this is happening with your account, so please send us a DM, and we can dig into this for you. *JPL"
@115911 You are back in my good graces!! | @730995 Glad that Lauren got you helped out! :) Have a spectacular week! *RoseAdams
"@115913 @115911 when are you going to offer a prepaid plan that has about 5gb of data with unlimited talk and text? Straight Talk offers this for $45 but their customer service is horrible! I want to be back with T-Mobile so bad! | @730996 @115913 Sounds like our Simply Prepaid plans would be perfect for you, Gary. Check them out, here: https://t.co/iMuSTaClnX *DanKing"
"@TMobileHelp I purchased a pixel 2XL but it didn't arrive until after Nov 2. Now being told I can't get the rebate deal. Rebate says 30 days from receiving device tho. Help!!! | @730997 Hi, Jonny! My name is Matt and I'm a #PromoExpert! I want to help you get any promo that you're entitled to! Please meet me in the DM so we can get started! https://t.co/Mrhe7LI6A5 *MattRoyo"
"@TMobileHelp 
Lauren Chan is the greatest!
A1 customer service! | @730995 If I can add a little #MagentaMagic to someone’s day, it brightens my #worklife :D Thanks for being an awesome customer, and we are here for you anytime, 24/7! *LaurenChan"
@TMobileHelp This is unbelievable that questions and situation is still not being answered @115913 | @689594 @115913 Finding you a resolution is important to us. I just sent you a reply and will meet you back in DM. *CassyFitzgerald
"@TMobileHelp Been trying to get unlock code for my Note3 PLEASE HELP | @730998 I’ve got your back on this.  Your #MagentaHero will be waiting for you in DM, and have already responded to your initial message.  Let’s do this! :) https://t.co/iQvO7MlTZ2 *JoshuaSanchez"
"@TMobileHelp  @115911 
Niedziela, wieczór i wasz nielimitowany internet LTE ledwo daje rade. Problemy z utrzymaniem 3-4Mbit/s przy oglądaniu video. | @730999 Hey Krystian! Try messaging our folks at @99854 for further assistance. *BrittanyJones"
"So upset I was told I could get an upgrade then when I get to the @115911  store I'm told no😣we been together 3 years and we lying to each other now?! | @629005 Hey, Taylor! I totally understand the importance of transparency! We're here to assist! DM, us. *KellenF"
"@115911 please update your Coverage and frequency in #seattle ... the slow speeds and connectivity is killing the vibe. https://t.co/MGsegoGxZU | @116155 Hey, Kashif! I totally understand the value of dependable coverage! DM, us. We're here to assist1 *KellenF"
"@TMobileHelp do you guys even offer 4g | @155252 We are here to help get this taken care of. Your service experience is paramount and we want to make sure this is resolved. I've sent you a DM with some new information, meet met there. https://t.co/PbJEgtqanO *JeromyBingham"
@sprintcare according to your support there was an outage in my area but it has been like this since I can remember. What’s up with a download speed of 0.15 mbps and upload of 0.16 mbps when I pay extra for high speed data? | @119578 Hey! Let us take a look into this for you. Please send me a Direct Message with your ZIP code. -ND
"@115714 @sprintcare read carefully!!! Hwy 78/i-22 that connects Birmingham, AL to Tupelo, MS,, PLEASEEEEE put a few cell towers along this road way!!! Makes no sense not to have service for 2hrs | @731157 We would love to look onto this for you.  Please send us a Direct Message lets investigate. -CW"
"Hey @115714! When will my #iPhoneX arrive? $AAPL | @155986 Hi there. We know it must be tough to wait for such a great device but we also know it will be well worth it. In order to verify your shipping details and estimated times, please visit https://t.co/RDgqxv7W9w with the order number received in your confirmation email. - JF"
"Can you explain why I cannot upgrade my phone and tablet and add a line? Anyone ever heard of a ""Variable Payment Offer"" RESET??? I have great credit w/#Sprint but I am thinking of switching to #Verizon #ATT #TMobile #sprint #MarcleoClaure #GuntherOttendorfer | @138724 Hello please allow me to assit you. One moment please. -FR"
Me and @115714 bout to fight | @731159 This is concerning to read. What's going on? Are you having some type of issue with your service? - JF
@115714 @sprintcare can one of y’all help to see if I am under Total Equipment Plus - 2 screen replacement plan? Because none of your customer service agents want to help over the phone | @200377 Hello I will be happy to help please send me a private message so I can send the secure link. -FR
@sprintcare : Someone that knows the last 4 of my SSN keeps changing my password. Can U please help? | @374674 We apologize for the issue and will contact shortly to assist.
I did exactly what it takes to get the BOGO deal exactly 8 days ago. now i gotta return everything and start over because T-Mobile won't honor it. more hassle for both sides @115911 😑 | @731200 Hi Naomi! I'm all about a seamless customer experience so I want to get this right got you. DM us and we'll get you some answers to make this right. *WhitneyJ
@115913 could existing customers get this Boo deal? I want a new iphone and my husband does too😭 | @731201 @115913 Click https://t.co/Mww69Rzn7a to send me a message so we can chat about options as I want you to have new phones. *AshleyNelson
you fuckin up @115911 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️ | @731204 Hey!  Send us a DM and we can see what's going on! *JonPorter
"@TMobileHelp Hey I just dm'd you guys, can you give me a dm back when you get a chance? | @125459 Thanks for the DM, Evan! Sending a reply now. *KyleSaragosa"
"@TMobileHelp whats up with the network on Oahu,HI? Its been down all morning. | @731207 Let's get to the bottom of this! DM me your zip code and I'll check it out. *AlanaB"
"@115911 hey I’m not in Hawaii but in California and I have zero service but my aunts line is working perfectly... | @731208 Let's take a closer look to see what's happening with the connection in your area, Jaz. Send us a DM! *RickK"
"@115911 So y’all was just gonna have no service for 3 hours???? | @731209 We want you to always have service! Send us a DM, let's find out what's going on. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"It's the GREAT HAWAII TMOBILE BLACKOUT! 😢😨😡
@115913 | @731211 @115913 We are working on a resolution. Thank you for your patience. *AshleyNelson"
"I love how i finally decide to switch carriers and join @115911, but in the process of doing so the store clerk brakes my LCD screen an offers me $20 off next bill payment. 😡 I don't even have a phone for the bill anymore thanks to you! | @731212 Oh my! We need to look into this right away. Please send us DM so we can make sure you're taken care of. We have your back and we're going to make this right for you. *TerriL"
@115911  WTF when it the service will be up | @731213 Let's get you the service you need! Send me a DM so we can take a look at what's going on. https://t.co/iq4B8dUl47 *JessicaBrenhaug
@115911 any estimate on when service will be restored in Hawaii? | @731214 Hey!  Send us a DM and we can take a look. *JonPorter
"@115913 @115911 @TMobileHelp no service in Oahu, Hawaii for a few hours today, what happened? | @731215 @115913 Thanks for reaching out. Check out https://t.co/EnNY6yXJtM for details on what is going on right now. *AshleyNelson"
"Wanna port to Verizon because I felt bad with customer service at arganout way, Fremont @115911 | @731216 Oh no! We wouldn't want to see you go, Sandeep. Please send us a DM so we can turn things around. *KeithM"
"@115911 so any Black Friday deals for current, loyal  customers that have no need for a new line? Lol | @535638 Hey!  Send us a DM and we can take a look at options for you. *JonPorter"
"When it comes to @115858 and @TMobileHelp the customer service department does not know what the hell they’re doing. | @420308 Never fear, T-Force is here! Send us a DM so we can help out. https://t.co/xaT8QvhgDs *SidneyNorton"
@TMobileHelp #tmobile outage is done! Service finally was restored in Honolulu | @673730 WOO HOO! So glad to hear it! :D *HillaryTurner
@115911 y’all slackin fr | @731219 Send us a DM and we can see what's going on! *JonPorter
"I’m about to cancel @115911 and my iPhone X order how am I not able to get good connection on my bus ride from NYC to NJ every damn day it’s not like I’m in a tunnel I’m OUTSIDE!!! | @731221 It's definitely important to have service on your commute. Please send over a DM, so we can check out the areas where you're having trouble. *JPL"
I haven’t had service on my phone for 4 hours wtf @115911 😒 | @731222 Let's find out what's going on here! Send me a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug
I have a dead @115911 phone BUT at least my internet works!  Is someone trying to sabotage the airways? https://t.co/l16Q68cWRp | @731223 Let's take a closer look at what's happening on the Aina. Send us a DM! We're here for you. *RickK
Its back!!! Ily bb @115911 😘 | @728027 We love you! Thanks for being patient. Have a #MagentaThurday. *GeorginaRueda
"@TMobileHelp so how long is it gonna take to get the network back up in Hawaii? | @731225 We're working hard to get back up and running, follow this tweet for updates: https://t.co/MTs0J2O4aZ *TiannahReagor"
@115911 isn't doing anything about the fact that my mom was being taken advantage of. I had to leave work and go protect her. I know the store is an authorized retailer but maybe they shouldn't be authorized if they treat customers like they do. | @729692 We want nothing but the best for our stellar #MagentaFamily. I'll meet you back in DM. *AshleeCooper
"@115911 signed up for service and bought 2 phones with your company - The store rep said that we can have 3 accessories for free for each phone - case, screen protector, and charger - We've been charged for these and now told we have to return accessories - Why did your rep lie? | @474996 We are so sorry to hear about this experience Zach. Send us a DM so that we can gather more information and offer assistance. *JasmineS"
@115913 needs to slide into my DM’s we need to speak! | @731227 @115913 Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@TMobileHelp   I swithced from Verizon 'cause my new hearing aids would only connect to an Iphone and I needed a buyout on my Samsung.  But, you have no real support to speak of.  Please have supervisor call me. I don't want to give number here,  Morton Kligerman zip code 92126 | @731228 We are here to support you 100%, and would love to give you a hand with this. Thankfully you've come to the right place, we're the best of the best and we have your back. Send me a DM here to get started! https://t.co/wS7tizxjtQ *EmilyNewman"
@115911 fix your service! | @731233 Let's make sure you're getting the best service possible. Send me a DM and tell me more about what you're experiencing. I'm here to help! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@TMobileHelp going on 3 hours with no service in Hawaii. My husband relies on his phone fom work, and I have my own business to run. Not to mention that I have no way to contact my family and let them know we are ok until I get home and connect to wifi. Please fix this. | @731234 We don't want you going disconnected at any given time and are eager to get this looked into! Send us over a DM so we can work on this! https://t.co/Qz0L1xpZB7 *MikePerez"
@TMobileHelp I'm apparently not receiving most of my incoming text messages. Checked multiple apps and no record of my phone ever receiving the messages. Conversations are mostly fine if I initiate them but it's hard to tell without texting at length with someone in person. | @731235 Hi! I'm a #MagentaTechWizard. Let's work some phone magic together! Follow this and meet me in DM: https://t.co/cDHmSFlO12 *NathanLovato
@115911 y’all trash | @731236 Let's turn this trash talk around! Shoot us a DM and I know we can change your mind :) *KyleVesely
"half the school no more service, t-mobile fix your network 😴 @115911 | @728282 I definitely want to make sure that we do all that we can for you today! Meet me back in DM and let's get down to it! :) *WarrenCamp"
@115911 I am getting too many texts from you.  4 in the last few hours | @731237 Let's take a look into your notifications. Unnecessary texts can be annoying so I get it. Send us a DM to get started. *JasmineS
Wasting another hour waiting in queue to fix #iPhoneX n #iwatch3 problem.  @115911 tried twice n said “go to @115858 store now’ | @487155 Let's make sure we're doing all that we can to help! Send me a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@115911 I don't qualify for any promos! Don't qualify for #netflix or any of the #pixel2 feeling no love right now | @262618 No one should be left out of the #MagentaSpotlight! I see you have a DM with us, I'll catch you there! *JoshuaB"
It truely truely does suck. @115911 I’m strugglin https://t.co/UA4IslCBHD | @731238 We wouldn't want you running into any issues or trouble staying connected. Please send us a DM and let us know more so we can assist. *KeithM
@TMobileHelp what's going on in honolulu? | @689505 Let's check this out! Please send a DM our way. *SusanaDominguez
"@115911 whats up with this? https://t.co/x7WWhEkrAs | @731239 Hmmm let's get those bars back up, Steve. Send us a DM and we'll take a look *ErikS"
@TMobileHelp is there a reason why I haven’t had service since 8AM this morning 😭 | @731240 !Oh no! I understand the importance of being connected all the time. Please meet me in DM to help you with a solution. https://t.co/le8uaMHAU8 *GeorginaRueda
"@115911 so help me here, i’m a t-mobile customer so how can i get that netflix promo 👀 | @731241 All you've got to have is a T-Mobile One Family plan (without a promo) and it's yours! DM us and we'll take a look for you! *WhitneyJ"
"@115911 wtf is up with my service I’m fed up | @731539 Let's dig into this and see what's going, your service shouldn't ever leave you feeling that way! Shoot us a DM and we can help! *KyleVesely"
@115913 I live in @99924 and the signal is weak. Especially in our apartment complexes and stores. Any updates to fixing that issue? | @731540 @115913 Coverage at home is a necessity. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@115913 45 mind and on hold again with my fourth operator telling me you have to cancel my account or change my number. Umm no!! | @731541 @115913 I want to help you through this situation. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115911 @115913  thanks for the timely reminder that my payment will come out two days ago. 👌🙄 https://t.co/f5yNKZ3iyZ | @513652 @115913 I want to look into this delay with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115913 done nothing but sing praises since un-carrier 1.0. Phone lost by UPS at the sort facility.  🙏 make this process more transparent and easy. | @731545 @115913 I want to see if we can locate your phone. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@115911 @115913 I don't need a new line or change of plans, but I'm a loyal customer. Is there any Black Friday offer for me? | @731546 @115913 Hi! I always appreciate your loyalty and would love for you to get in on this offer. You never know when you may need a new line and the costs maybe better than you think. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
T-mobile network is down on Oahu because of the weather.... UMMM @115911 | @731547 We're working to get service up ASAP for you guys! Shoot us a DM and we can go over a bit more detail. Thanks for your patience! *KyleVesely
"@115911 y'all owe me some jay-z tickets for having shitty service https://t.co/Y0Tcm6QgTd | @731548 We can't make any promises about the Jay-Z tix, but if you shoot us a DM we can make sure your phone an LTE State of Mind! *KyleVesely"
@115911 shouldn’t charge me for this month since y’all buggin’ and shit 🙄 | @731549 Your device is your lifeline to the world around you and something that needs to be working for you. Let's make sure you are squared away. Can you shoot us a DM https://t.co/RpP6DJRBrH *MarvaBiggar
@115913 does your service include taxes and fees for pre and post pay accounts? #sockofthefees | @731551 @115913 Our plans do include the taxes and fees so you do not have to think about them ever again. *AshleyNelson
"@115911 T-mobile be having people that don’t use no profanity at all in there everyday life, curse them out because of there bad customer service | @731552 That's not how we want a call for help to go! Send me a DM and tell me more about what happened. I'm here to help!  https://t.co/iq4B8dCJFx *JessicaBrenhaug"
no service @TMobileHelp  yey! | @731553 DM me and let's look into this! #TForce is here for you! :) https://t.co/86MicZnF9C *WarrenCamp
"@TMobileHelp has some awesome people on their team.  Courtney West was absolutely amazing and deserves a big fat Christmas bonus!  :D | @397219 Whoa now, I totally agree, I'm going to let her and the rest of the team know immediately! Thank you!! *LeeLovelace"
TMW @115911 is back up. You gotta post your @99928 #🌯 https://t.co/KHqu5BiiIM https://t.co/QeCFwUAuL3 | @731554 YUMMY!  Glad things are working for you again! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@TMobileHelp I reached back out to you guys about a follow up in your DMs.. thanks! | @465362 Thanks for sending the DM, I'll meet you there! *NickSuzuki"
"@TMobileHelp Are there any current known issues with the new iOS update? Even though I updated my carrier settings, I'm having tons of dropped service today. | @731557 Oh no! Let's figure out what's going on Amanda! Send me a DM https://t.co/so3NREySxr so we can get started. *ChrisScott"
@115913 major issues with my account after 15 years. A non corporate store misquoted me and actually being charged more than discussed. Pls help!!!! | @731541 @115913 I want to ensure that your billing is correct. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
Finally @115911 is working again!! | @729709 Yay! Awesome to hear! Thanks again for your patience. *AlanaB
"I’m convinced half of @115911 call reps don’t know what they’re doing🤦‍♂️ | @731558 We want you to feel confident during your interactions with us, Hector. What can we do to help? DM us. *JoanO"
@115911 what’s the status on the series 3 Apple Watches? | @731559 I'd be glad to check your order's status! Send us a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@115911 is service I'm Hawaii back up yet? | @731560 Let's take a closer look with you, Kendall! Send us a DM! *RickK"
@115913 How do I get a traded in phone back once it's shipped from a T-mobile store? I have been through many many people and not one person can give me an answer. I need my traded iphone 7 back! | @731561 @115913 Getting your phone back is really important. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@117543 when the power occasionally goes out in south Kansas City we lose all cell service and get the ""no service"" indicator on T-Mobile phones. Is this typical? No Secondary back up signal? Thanks | @731563 @117543 I want to chat with you about service in your area. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@TMobileHelp This outage costing my family lots of $$. 2 of my family drive for Uber and Lyft.. cant work because they cant use there phones! | @731564 We would love to look into this with you, and make sure that everyone is setup for success. Send us a DM, and we can chat! *ErickiaLaChance"
"@115913 hi John,whats going on with the international plan? Has it just stopped working? My wife can only make 10% of her calls and she’s an internationally flight attendant so she depends on t-mobile’s international plan.🤷‍♂️ | @731565 @115913 Hi! Your wife definitely needs her international service, given her awesome job of choice. I'd love to work with you to get to the bottom of this. Send me a MD so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"I am sad that my first tweet is about how disappointed I am with @115714.
Hey @115725 hit a girl up. | @731628 Hello there! Please follow us at @sprintcare and send us a Direct Message with more details off the issue you are experiencing, so we can further assist you. -DG https://t.co/rMApsV8PQY"
"Idk who these phone carriers are hiring jobs too but I shouldn’t have to be teaching the person that’s suppose to be answering my questions over the phone #Sprint phone support should be someone who speaks English.. | @731629 Hi! Were you able to resolve your issue? If not, let us help you out! Please send us a DM, so we can further assist you. -R.S. https://t.co/rMApsV8PQY"
"@sprintcare your customer service is garbage. I’ve been transferred to 4 different departments during the same phone call. No one knew what they were doing. Complete garbage! https://t.co/6mHaRC0ehY | @363842 Hello and I apologize for your experience.  I will be happy to assist you.  If the matter is private, please send me a DM and I will help you. -Felicia R"
"@115714 can ya update, upgrade ya service never get more than 2 bars | @731630 Hi there! We want to help! Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
I'm missing calls due to @115714 @sprintcare network 🙄👎🏾 | @731631 Hi there! Let's work together to get this fixed. How long has the issue been happening? Is it also related to data? Does it happen in one or multiple locations? Please let us know more details so we can further assist. - AP
@115714 what is going on today? my bars keep decreasing and my phone is loading slow... | @560473 What do you see on  the signal bar? Are you having issues with all three services? Does it happen in just one location or more? -PC
"@115714 @115858 whys my phone keep fucking up | @731633 Hello there, what's up? Please, tell us a bit more of what's going. - FS"
"@115714 @115858 whys my phone keep fucking up | @731633 @115714 @115858 Hello there, what's up? Please, tell us a bit more of what's going on. - FS"
.@115911 was down all morning here in Hawaii. That made me realize how much I depend on data (luckily I saved my music offline). | @731829 I'm so glad you had it downloaded! Send us a DM if you need us! We want to make sure your service is working perfectly. https://t.co/iq4B8dCJFx *JessicaBrenhaug
@115911 why oh why do y'all keep trying to fuck us over. Best carrier but the worst company I've been thru. Get charged 600+ a month when our bill is 190 max. Smdh @115913 what's the deal with being ripped off. I won't stay if this continues | @731830 @115913 Your billing should be consistent. I want to look into this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@115911 My 4G LTE been tripping lately, tf going on? | @731831 Having strong coverage is important to me, Robert. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"Over two weeks with no help from @115911 about why I am stuck on the Edge network.  Sounds like someone is going to lose a customer of almost 20 years! | @124935 Reina, we absolutely wouldn't want to see you go. Let's make sure you're getting that great signal and see what's going on. Send us a DM so we can check into your device & signal further. *KeithM"
"@115911 why does my phone consistantly keep changing the signal strength when I'm at work? Sort of frustrating. | @731833 I definitely know how this could make you feel that way. Has it always been this way? Shoot us a DM, so we can take a look at the area and help with a solution. *JPL"
"@115911 no phone or texting in Madison, WI or Chicago, IL. | @731834 Oh no! DM us and let's look into this for you right away. *JamieK"
"@115913 
First of all, I'd like to commend your company for having some amazing offers. However, ATM I'm having a huge issue with one of my lines. I'm not able to do the JUMP on it especially after being told by several specialists at customer care that I can. Please help | @731839 @115913 Having Jump is awesome and you should be able to use it. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@115911 what's the deal with your LTE service in Glendale, CA? It is super slow. When is it going to be improved? | @731840 Good question! Send us a DM and we can take a look. *JonPorter"
"@115911 it’s pretty insulting on principle. You’ve gotten your money every time for the past 16 yrs, how am I️ being penalized for this | @731841 I really want to make sure we're doing the right things! We're only a DM away and would love to chat. *JessicaBrenhaug"
"@115911 @TMobileHelp this is not LTE. Reporting speed issues, again... not a phone issue. Network issue. https://t.co/6nwNvuN5pB | @200660 Hey there Steev! I want to make sure you're able to enjoy those LTE speeds to the fullest! Shoot me a DM with some location details, and we can jump in! https://t.co/c8WLj2ujg3 *JustinPhillips"
@115911 hi I’m a customer of 16 years and I️ was just charged a $20 restoration fee and told I️t can not be credited back to my acct | @731841 Thank you for reaching out. I'd love to see how we can help. Send us a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug
My phone has been moving slow for the last past few days @115911 | @609340 Let's get it up to speed! Send me a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@115913 the map shows great coverage in my hometown of Pleasantville, but when will the rest of this photo have better coverage. I am an intruiged Verizon customer but don't want to be without service when traveling the state! https://t.co/npraIlu8w0 | @731845 @115913 Let's check out the coverage in your area. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
@TMobileHelp Zero cell coverage at 02739 Mattapoisett | @731912 I’ve got your back! Replying to your DM now. https://t.co/eiqro2hcq1 *KyleSaragosa
"@115714 a month without service in Puerto Rico and the credit that we received $30. Time to change cell service. | @562990 Hey there! This sounds like something we need to look into. We'd be more than happy to further assist you with this. Please, send us a DM. -MH"
"This how long I been on the phone with @115714 trying to resolve my issues. That’s why I’m canceling my service https://t.co/MlTRxmppjg | @732102 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
@115714 Wassup Y’all Good? Y’all Been Moving A Lil Crazy Lately | @732105 We're great thanks for asking! What seems to be the issue you're experiencing. Send us a Direct Message lets assist. -CW
"Does this look like 1% speed as other wireless providers. Unless it’s two cans and a string. 🤦‍♂️ @115714 https://t.co/EBubDgDAhz | @732106 Hello there! We would like to take a look into that matter. Please follow us at @sprintcare and send us a Direct Message, so we can further assist you. -DG"
"@115714 has pissed me off to the highest capacity😒 y’all Always charging some extra shit talking about a glitch | @732107 This situation concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - FS"
@TMobileHelp Saw the BOGO deal that starts tomorrow. Is the 8 Plus 256GB eligible? | @732137 We have a ton of great promos starting tomorrow! Send us a DM and we'll get you all the details :) https://t.co/IUIA5vQSHC *MattHargleroad
Hey @TMobileHelp what's going on with the phones I'll try to send texts and my phone tells me they won't go through meanwhile the receiver gets like 6 of the same text. #TMobile #help | @732139 Oh no! Shoot me a quick dm and we can get this resolved! No one wants to get flooded with texts!! https://t.co/6JdUkm4DZj *RikkiJohnson
"@115911 Hey guys, having trouble with my bill, a lot of confusion around the This One's On Us Promo. Looks like I'm being charged full price for my 'free' line, and have been since inception of my account. | @732140 We're here for all your billing needs! Send us a DM! We got you. *RickK"
"@TMobileHelp My 3G isn’t showing on phone have reset phone and still not showing. | @294927 Brandon, shoot me a DM https://t.co/zMHlDmwgGJ so I can check that out for you. Rest assured you're in great hands :) *VictorianLang"
Disconnected 3 Tmobile lines today because we get about 1-2mbps... 3 trouble tickets filed with no improvements or call backs... @115913 speeds used to be great what happened? | @732141 @115913 I am sad to see you go. I would like to turn this around for you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
hey so @115911 @115913 @TMobileHelp since I live in Honolulu and ALL my t-mobile phones went dead today including the landline that is supposed to be my mom's emergency phone. Can I get some service credit? | @304636 @115913 I hope that your service is back up and running. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115911 what is going onnnn | @732142 Hi Shylin. We are currently experiencing a service issue in the Hawaii area. We are working very hard to restore services to you as quickly as possible. *JasmineS
"@115911 @TMobileHelp I needa New iPhone nd a new phne contract since @sprintcare @10 doesn’t wanna give me any good data service | @732143 You have come to the right gal. Please send me a DM, and I can help. :) https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp Why in 2017 does your app still suck so badly? Sorry but there’s no other way to put it. I’ve gently suggested improvements over the years, but frustrated that today it isn’t even working for basic things like checking, paying bill. | @623824 Oh man, Jeremy! I use the app and site for everything for my account and get it! Let's take a look into this! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! *KrystnYogi"
"I think the @115911 network is down. Coooool | @732144 Not cool! Send me a DM, let's figure out what's going on! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@TMobileHelp sweetie, y'all got an international plan? | @732145 Hello! I'd love to discuss our #MagentAmazing plans! 💕📶 DM me ➡ https://t.co/m0OQWGlE4J 💪😎 And we'll go over everything together! 🤙 *SamoAljasim"
y’all got me fucked up adding stuff on my bill i️ didn’t ask for 😒😡 @115911 | @732146 Bill surprises are no good! Send me a DM so we can figure out how this happened. https://t.co/iq4B8dCJFx *JessicaBrenhaug
"My internet been shitty @115911 fuck y’all doing cuz | @586731 Having strong coverage is important to me, Drew. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@TMobileHelp DM sent | @478113 Message received. I'll meet you in DM momentarily. *AshleeCooper
@115911 u suck | @732150 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK
@115911 wtf is going on? I can’t call no one rn #fuckingup | @732151 Oh no! We'll gladly look into your connection with you to see what's going on. DM us here so we can check it out. *BlakeT
"@115911 why am I paying $100 each month if I'm the only person on my line? Can we do something about that 🤔🤔🤔🤓 | @732295 We'd be happy to take a look at that, Ben. DM us, we're here to help. *JoanO"
@115911 why is this location closed @ 7pm? Online the hours are clearly stated they are open until 8 | @732445 We truly want to assist you and wouldn't want you to have any inconvenience visiting a retail location. DM us with location details and let us know what we can do to help. *KeithM
Just spent almost 3 hrs with Dell support online due to how slow my T-Mobile internet was.@115913 please fix it. | @732446 @115913 Data speeds are important and I want to look into this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@115911  @Walmart https://t.co/jVxeHNjoHz | @341147 Hi there! Are you needing assistance? Shoot us a DM here and we'll assist you as soon as we can. *ValerieP
"If I die under mysterious circumstances please know that it was @115911 that killed me with their horrible, horrible service | @732448 We know how important it is to have reliable coverage and we're here to make sure you're connected. Shoot us a DM and we'll assist you as soon as possible. *ValerieP"
How many times do I have to tweet to get help @TMobileHelp | @178479 T-Force is always here to help! Please DM us and we'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz
@115913 was so happy With T-Mobile until we added a line. 1st bill is way more and customer service line said Goodbye and hung up. Very upset. | @732449 @115913 That is not the experience that I wanted you to have. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
Back up and running! Thanks @TMobileHelp @115911 | @366177 Awesome sauce! Thanks for keeping us up to-date and have fun surfing the web! <3 *KyleSaragosa
"@TMobileHelp Your doing bogo when you add a line 
I think it should be bogo free were the free line is bill credits https://t.co/NWbRlwR4cD | @189468 Hey Zack! We have some pretty awesome offers starting tomorrow. Shoot me a PM to chat! https://t.co/QN1g4bqJOC *JessicaNeedham"
"T-Mobile Help, @tmobilehelp is now trending in #Honolulu

https://t.co/yNyQPw6C3i https://t.co/ogfw0RN3ij | @732450 Hello and thanks for reaching out! How can we help? *AbdolA"
"So last time I exceeded my data limit, I was able to purchase a 1 week data pass for $10. Now I can't because @115911  changed their policy. If it's not one thing, it's another. Can't wait to switch to Verizon. | @732452 We'd hate to see you go without giving our best shot to get things working for you, shoot us a DM and we can chat! *KyleVesely"
"@115913 I feel ignored. Over a week ago I got an email back from executive response (never got another email), who I only sent an email to in the first place because I was hung up on when filing a network trouble ticket. Fix this please. | @732454 @115913 I want to turn this around for you as you are important to us. Click https://t.co/Mww69RQYvK to send a DM so I can review and assist. *AshleyNelson"
"@115911 so what is the use of an IMEI # if on two iPhone X that came directly from Apple - sealed, and when I call your support services ☎️ they inform me the IMEI # don’t exist. WTF? | @326558 Let's take a closer look into this for you. Send us a DM so that we may assist. *JasmineS"
"@TMobileHelp can you please tell me what's the fee I have to pay for returning a device with broken screen under JoD? | @178936 Hi, we want to help with options! Follow me into DM and we'll talk: https://t.co/cDHmSFlO12 *NathanLovato"
"@TMobileHelp @115913 Hey guys. Is T-Mo selling the HTC U11 Plus, and does it support your new bands? Thanks! | @534397 @115913 Hey there, Craig. No news to share at this time for that phone. Checkout: https://t.co/Rs7ud2PYPg periodically for the latest news. *DanKing"
@sprintcare My phone is broken and I need it fixed right away | @732505 Hi there! Let's get your issue solved! Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
@sprintcare Need help accessing my account but am not able to reach anyone via the phone! | @732427 Hey there! Do you mean your My Sprint account? -DM
"After 2 hours on the phone talking to 7 people, (still on the phone BTW) I’m convinced that more coverage isn’t all @115714 needs help with… | @433832 Hi there! What seems to be the issue? Has your issue been resolved? We want to help you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"I’ve had problems with @115714 since like day one and to this day can I please get a discount now???!! Like I deserve it | @732506 Hey there! You can apply for a discount, please access the following link to check eligibility https://t.co/zHlU5DBnfS. -DM"
"@sprintcare I havent had service all day, your service is terrible and I am about to change carriers | @732432 We are sorry to hear that you are having service issues. Please send us a DM and we will be happy to assist."
I literally HATE @115714 They have the absolute WORST customer service!!!! | @732507 We do not want anything related to our company being viewed as the worst. What can we do to assist?
"@115714 why am I paying just as much as @115725 for cellphone service you claim is just 1% less as good theirs when it clearly sucks. | @732510 Hey! We'd like to look into this. Please, DM us to do so. - GS https://t.co/rMApsV8PQY"
@sprintcare I need help | @732512 Glad to have you on board today. Let us know what questions you have. - AP
@115913 tried to do BOGO with @ATT on iPhone 8.  Horrible experience and my number wouldn’t port.  Will I have better luck with magenta? | @732713 @115913 Hey there! Thank you for reaching out! We would love to have you join up! I will be replying to your DM in just a moment. *AlexSemsch
@115913 @115911 Please stop posting about all these deals. They're lies. I called TMobile today and they are acting like they know nothing. Wanted to buy a REVVL but they said there are no deals. #angry #wantToChangeToVerizon https://t.co/4in7gS3BtV | @221718 @115913 I want to turn this around for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115913 
How many IT personal must one speak to at T-mobile before someone understands the equipment is faulty? | @455875 @115913 You should have a working device. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
Bummed @115911 discontinued their unlimited Canada Mexico plan... One of the main reasons I switched to you guys... | @700926 T-Mobile customers never pay overages – if you manage to use up your 4G LTE data you automatically stay connected with unlimited data at Simple Global speeds.   Shoot me a DM and I can answer any questions about Mobile without Borders.  https://t.co/CpepB4KjFi *BrianBenderski
"@115911 I have 3 credit cards paid off.   What hurts ur chances of getting #a phone from ur company , I have roughly 4 Items in collections. Please help.    Christy Mallesky | @240605 Great question, Christy! We have lots of options for great credit and no credit, and all points in between! Send us a DM any time, we'd love to chat about the options https://t.co/iq4B8dCJFx *JessicaBrenhaug"
You know it's sad when you are trying to resolve an issue with @115911 but your calls keep dropping while talking to them👍🏾 | @732716 That's no good at all. Let's figure out what's the cause of those dropped calls. Send us a DM if you still need assistance and we can work through all of your concerns. *KeithM
@TMobileHelp Why do you need my IMEI number? Whats if I want to use another phone? https://t.co/RDI3shZ75S | @732719 Let's get this figured out! DM me and I'll get you all the details you need :) https://t.co/ajg0boXCWT *TanyaFalandysz
@TMobileHelp some people got their service back up in Hawaii. What do I have to do to get mine back up too? | @732721 We got this! Shoot us a DM and let's get you back connected!! https://t.co/KQh917xfZf *SurDuaneMcGurn
"Idk if I have enough data or not. Thanks @115911 https://t.co/wwaDotmsCZ | @732723 Let's find your best data option, Amanda! Send us a DM! We got you *RickK"
"Just had such a pleasant experience w/ @115911 customer care! Didn’t realize it was possible for someone to sound that🔥😅 over the 📱. Thanks, Cory! (Bellingham Service Center) | @732724 Thanks so much for letting us know it was a great call! We'll let Cory know you said, ""Thanks!"" *JessicaBrenhaug"
@115913 My wife was recently talked into updating our unlimited plan and it made tethering unusable. Been with you since before VoiceStream and this is the first time I have been unhappy. Even your site took over a minute to load. | @732725 @115913 I want you to love your plan. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@TMobileHelp need a little help | @731741 We would love to help you! Our team is here for you 24/7. Send us a DM and we'll take care of you :) https://t.co/IUIA5vQSHC *MattHargleroad
Thanks @TMobileHelp for getting us in Hawaii up and running again! | @732728 Anything else we can assist with? *LauriL
Thanks @TMobileHelp for getting us in Hawaii up and running again! | @732728 Sweet! So happy everything is working again!! *LauriL
@115911 I must express again how annoying it is that I get crap coverage with my iPhone yet Samsung is fine. Slow speeds & curently #noService | @732729 Hey! Send us a DM so we can make sure you're getting the best experience with us! We are here for you & have your back. *TerriL
"@115913 
So can you tell me why I would have to go without a phone for 2 weeks for a warranty exchange just because I am a prepaid customer.  Why is there not an option to exchange in store? Ready to change carriers! | @732730 @115913 You deserve a working device. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
@73536 @115911 @115913 @246638 Holy Buckets I have never felt so scared in my life. About to crash and burn with my cell bill. This is war!!! 👹 | @732731 @115913 I want to ensure that your billing is correct. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115714 @sprintcare why do you charge for 4GLTE service if you have towers down all over Miami, FL??? | @732932 Hey Damian, thank you for reaching out to us. We would like to assist you today. Would you please send us a DM? Thank you. Ange L"
"Back to @115714 after leaving @115725 @116447 https://t.co/jsP4KQfvgu | @490136 Welcome back, we're glad to have you.  -Team @116447"
"@115714 , works when it wants #cellphone #sprint | @732933 Hey! Hope you’re doing well today. Are you having issues with the service? is it related to voice, text or data? Please let us know more details so we can further assist. - AP"
"@115714 what’s good with your service? https://t.co/S9Cg9BsVdo | @732934 Hello there! We would like to take a look into that matter. Please follow us at @sprintcare and send us a DM,with more details of the issue you are experiencing at the moment, so we can further assist you. -DG"
@sprintcare my phone is broken. Please help! | @732429 This is concerning to us. Please send us a Private Message to further assist you. We'd like to take care of this for u. -AG https://t.co/rMApsV8PQY
@115714 I’ve been trying to get through to an actual person. Your automated system sucks as does your chat function. What do I need to do to get help?? | @732936 Hey there! I can help you by this platform. What is the issue that you're experiencing? -DM
"@115714 just wasted an hour of my life w ""cust service"". You should revisit that title. #horribleservice@sprint | @732937 Hello there, what's up? Please, tell us a bit more of what's going on. - FS"
"After @115714 didn't follow through in the store with what they promised on the phone, my parents might be switching service providers.  So much for loyalty to customers who have been with them for 15+ years. | @732940 Good evening. We sure don't want your parents to miss out on any loyalty incentives that should be for them. Please send us a DM so we can further assist. Thank you"
@sprintcare WHAT A JOKE OF A COMPANY!!!! YOU SCREW OVER CUSTOMERS AND DON'T COMPENSATE!!! LOSERS....I WILL NEVER DO BUSINESS WITH SPRINT AGAIN!!! YOU HAVE LOST THIS CUSTOMER FOREVER!!!! | @523709 We are sorry to hear that you have had an unpleasant experience. Please send us a DM if you would like further assistance from us and we would be happy to help turn this around.
"My fiancé Samsung 7 battery exploded tonight. The phone became very hot, he placed in sink and exploded. @115714 @125607 | @732941 Hello there! Please send us a Direct message to further assist you with this concern. -DM"
"@sprintcare my new Iphone is not working | @732706 This situation concerns us. Please, feel free to send us a Direct Message with more details, so that we can further assist you. - FS"
"Sooo I'm guessing no one works at 6925 S Rainbow anymore @115911 phones just left to ring with no answer.  Nice. | @732963 Hey Selena, we're here to assist! We know your time is precious and we want to make sure you're taken care of. What do you need today? DM us! *TerriL"
"@115911 Fucc you and yo Bullshit ass service , slow ass bullshit . | @732964 Hey Chozun, what's going on? We're happy to help! Just send us a DM so we can assist! *TerriL"
@115913 Hello Mr Legere unfortunately I’m at my wits end AGAIN w/the negligence of customer care resolving an issue I’ve been having with my phones for a MONTH now.  I am so upset and ready to leave T-Mobile because this is NOT acceptable. I can NOT receive calls....HELP | @732965 @115913 Let's get to the bottom of this with you as a month is far to long. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115913 @115911 I think you have a major glitch my bill was deducted 2 days ago and I received a text message saying it's going to be ducted on November 13th | @601523 @115913 Your bill due date should be the same each month. Click https://t.co/Mww69Rzn7a to send a DM so I can look into this with you. *AshleyNelson
"20 minutes on the phone with @115911 customer service only to not come up with a solution. I’m over this BS #pissedoff | @732967 Finding a resolution is our specialty, Luis. Please allow us to jump in and lend a hand. Send us a DM with the details so we can get started. *JPL"
"whatchu doin @115911 ,, y’all really trynna mess with my streaks | @732968 We're here to help make sure everything is perfect! Send me a DM and tell me more about what's going on. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@TMobileHelp Hi, I am thinking of switching to Tmobile under your 55+ plan for 2 lines, and was wondering if I can also get the BOGO offer that starts tomorrow on Samsung devices with this 55+ plan?  thank you. | @678827 We'd love to have you join the #UnCarrier! Send us a DM and we'll get you all the info you need on the 55+ and those amazing BOGO offers!  https://t.co/IUIA5vQSHC *MattHargleroad"
"I don't want to check out this morning's tweets. I'm glad @115911's service was down for the morning today, or else I'd be depressed with what's going on in the world. | @731829 The silver lining! I do hope things are back to normal now and nothing super important was missed. We're here for you if you need us, only a DM away. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"Thank you @115911 for fixing the problem in New York City | @732970 Thank you for being part of T-Mobile! We're here all the time if you need anything else, ever! *JessicaBrenhaug"
.@115911 inside #yakarena during HS hockey game #wyandotte #MI #WTF #opensignal #tmobile always when you need it https://t.co/VOG1DYgV3L | @732971 Hey! Let's make sure you're getting the speeds you need. Send us a DM and we can take a look together :) *TerriL
"@TMobileHelp this has shown up several times now. What do we need to do to fix? Also, my data is still acting wonky https://t.co/8XkL3XOF0e | @732972 We got you on this! Please DM us here: https://t.co/gAmFrAsnx1 :D *PatrickUllmann"
"I was very surprised to find that my iPhone with @115911 was indeed locked. I'm switching carriers. Always trusted that with @115911, they remain unlocked. Not true. I'm told it's an @115858 thing. My phone is paid off. I've got the code now, have to wait 24 hours. Surprise! #fb | @567237 We can help to unlock the device just as soon as it's eligible. Send me a DM, I'd love to go over the details! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"Shout out to my buds @115911 for always being so helpful, legit and the only carrier ive ever used forever 
👍💕 fav for awesome people | @262244 Thanks for the <3  We think you're pretty awesome too! *JessicaBrenhaug"
"Hi Ashley...I've been assisted by 6 people already
You'll be different how???
At this point my conversation is reserved for Mr Legere. https://t.co/hP8VuBUSrK | @455875 @115913 I am here to help and want to get to the bottom of this with you. Send me a DM so we can chat. *AshleyNelson"
"@115714 And I really, REALLY, don’t appreciate the rudeness today from a company that I pay $400 to each month. | @591893 in upgrading. And yes I wouldn't appreciate the rudeness either as a loyal customer. And I apologize for going through that."
"@115714 And I really, REALLY, don’t appreciate the rudeness today from a company that I pay $400 to each month. | @591893 Ok I will get you over to our account service team to see why is this a issue and why are you having a had time"
@115714 is hold a sweepstakes for a Jeep charok #jeepchearoke | @733041 Hey there! For more details regarding this sweepstake you can visit https://t.co/OxxFuIQX99. :) -NL
@sprintcare Do you guys know RI sprint has been down all day since storm? | @733042 (2/2) What seems to be the issue? - WR
@sprintcare Do you guys know RI sprint has been down all day since storm? | @733042 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"I've spent more than 10 hours of my life on hold and in chats to solve a billing issue with your 2 lines on us deal @115913 @TMobileHelp | @733136 @115913 We're here for you and appreciate you working with us, Adrian. We'll be meeting you back in DM ASAP. *DanKing"
"SoftBank to Drop Effort to Merge Sprint With T-Mobile. Excellent news as @115911 @TMobileHelp is awful. https://t.co/bdyPTaf6L8 | @318053 We'd love to help, it's in our name. If you have any questions for me , I will be waiting for you in your, DM. :) *SophyaBates"
@115913 I would like to discuss what went wrong with the service I received the other night and another detail. DM me to schedule a time | @428862 @115913 We would love to hear your feedback. I'll meet you in our DM. *StephanieGarza
"yo @115911 my 7+ lagging. stop this madness | @733137 Is this happening when using a certain app, or the internet? Send us the details in a DM and we'll look into it Ant. *KaeW"
@TMobileHelp I'm trying to pay my bill here. It's kinda annoying to have no service when you have a business to run. | @733138 You've definitely come to the right place for assistance :)  Shoot us a DM and we can surely help with that payment. *KimWilliams
"Why is it so hard to talk to an actual human 🤦🏾‍♀️ @115714 tired of this automated mess | @733168 Oh no, we know that can get annoying so now we have our Social Media platform. I'm Shay, how can I help you this afternoon? -SW"
@115714 your network coverage SUCKS! | @381791 Your post brings great concerns to us. Can you please send us a DM with the details so we can get down to the bottom of this? -ES
"@sprintcare Updated my iPhone 7, but now my phone keeps saying there’s no service. Keeps searching for the sprint network, can’t find. Help! | @733170 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"At this point, I just need a new provider because @TMobileHelp isn't any help at all 🤦 | @733227 We'd love to turn things around for you! Shoot me a DM here https://t.co/YIIspJXBoc and we'll get started. :) *LynnetteTyler"
"@TMobileHelp Hey, I'm having trouble connecting my account in DIGITS. Can you help please? | @589935 Your DIGITS experts have got your back on this! I just sent you a DM and I'll see you there :) *AustinWebb"
Really @115911? And still no resolution??? You have found many new ways to suck. #tmobilefail #tmobilesucks https://t.co/wkDqK6xzwl | @572236 T-force is here to help! Work with us in DM https://t.co/QwRncnQuHg *CameronMadore
"Hey @sprintcare I have an issue with a text I received about a “discount eligibility form”. | @733248 Hi Greg, thanks for chatting with us today. Please indicate the issue you are currently having regarding the text received? - RM"
"@115911 $75 restocking fee on a $48 item.  How can you ethically charge more to restock an item than the item costs to begin with?! | @733321 That doesn't sound right, Josh. Come on over to DM and let us take a closer look for you. *JeremyJ"
@115911 Gandalf & Frodo hoping for an epic adventure to London #LOTR #Thankenstein #contest #TMobileTuesdays https://t.co/4KGKXwqymv | @733322 The feet on Frodo made my day! Thanks Aishie! https://t.co/W3cyuk6dh9 *DebiChavarria
"So let me get this str8. @115911 rolled the red carpet out for phones to take advantage of 600mhz but they’re not supported.?! | @733323 If you're worried about our new phones, they are working perfectly fine on our current network. *KaeW"
".@115911 has the absolute worst customer service I've ever encountered. Seriously consider training your ""customer care"" staff in soft skills before letting them into the field. I've never been so insulted in all my life. | @733406 Oh no, Jon. We want you to have the best experience possible whenever you're with us. DM us, tell us what happened. *JoanO"
@TMobileHelp I got a text saying my #iPhoneX order status has no shipping estimate. But the online order status says 11/2-11/3 ship - 🤷‍♀️ | @733407 Send me a DM and I'd love to look into this! :) https://t.co/86MicZnF9C *WarrenCamp
"@115911 @att @115725 @115714 Since you gave our metadata to the government without a warrant like wussies, I still want you to shove all of your cell phones and contracts and stolen metadata straight up your asses. I won’t pay you a penny to be violated, motherfuckers. #usa | @229745 My apologies, we are here to help."
"@115714 I was threatened by an outsourced customer rep that if I insisted on talking to a manager that I wouldn’t get what he offered. | @733433 Miss Jennifer, this is not how we operate with our Sprint family. Will you please DM us so we can look into it? -CDE"
I fucking hate #sprint and yall bet not jump in my dm or tweet me either yall are fucking trash and im moving my service immediately | @733434 We don't want you to have problems. What's the issue? -AF
"The worst mistake I’ve ever did was switching to @115911 | @733490 Whoa Tee, we hate that you feel this way. Send us a DM with the details! We want to help. *KittyG"
"@115913 Been customers for 17 years and highly considering a new carrier. Tired of the mess ups | @418161 I see your DM and I'm here to find a solution. Let's meet back in DM, https://t.co/PbJEgtqanO *JeromyBingham"
"Why???? @115911  I don’t have time for that 🙄 https://t.co/uMYnxlh5jB | @733492 Hey J, is this is a JOD upgrade? We can help you here! *KittyG"
@115911 hey I can't get this s7 to stop offering dumbass updates.  Every time I do it it just offers it again and I want it to STOP !😜 | @733600 Hi Floyd! We'd be happy to take a look at those updates for ya. DM us here and we're on it. *ValerieP
"@115913 @115911 Apparently years of faithful service is not enough for a simple limit increase to get us our upgrades? #VeryCarrier | @149818 @115913 We'll check out all options to get you into new handsets, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@115911 Your Service is Garbage I can't load anything | @733601 We don't want you to feel this way. Tell us more about your area in a DM so we can check this out for you. *NaeJ
@115714 your service is horrible. Complete shit. | @733626 Hey! This is not the type of feedback we want from our customers. Send us a DM so that we can assist. -KA
"@115714 :
Why does Block unknown callers allow all these unknown #s through?
Basic functionality. https://t.co/bYY5jME9ex | @733627 Hi, unknown numbers also known as private numbers are numbers that you would not see the digits for. -RA"
"@115714 do y'all still allow text to come through when someone is on block.? 🤔 | @733628 It depends on the kind of block your device has. Send us a DM with more details, so we can help. -DP https://t.co/rMApsV8PQY"
"@115714 do y'all still allow text to come through when someone is on block.? 🤔 | @733628 @115714 Please, follow us so we can be able to DM you back. -DP"
"I pay $75 a month for unlimited data, why my internet moving so slow @115911 | @733688 Let's see what's going on and how to fix it! Send us a DM so that we can assist! *KittyG"
"@TMobileHelp My order says my Iphone x is shipping between the 2nd & 11th of November. Is that still true given supply demands? | @182300 Send me a DM, I'll be happy to take a closer look at this for you: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
Montana + Idaho = the land of perpetual “Extended 3G.” Thanks @115714. | @733746 Hi there! What can I help with today? -ES
"@115714 if I got the 8the day it came out can I trade it in for the X? | @392502 Hey there, nice to meet you. We'll be happy to assist in your query today but first can you clarify your question for us? -DE"
"@sprintcare when will my ph9ne be shut off after my pay period ends I had from Oct 19-26th and don't have the full amount | @212459 Hi, I understand your concerns. Can you send us a DM so we can further assist you. KT -KT"
@115714 | @733748 How can we be of assistance today? KB
Haha I hate @115911 | @733817 Why do you feel this way? Send us a DM and tell us more. *NaeJ
@115911 I WILL NOT PAY FOR A DEVICE I GAVE TO YOUR EMPLOYEE!! https://t.co/TNjuJJC9fC | @398468 I'll meet you in DM. *FeliciaPorter
"@115911 @TMobileHelp shout out to Mason in Boise, he went way above and beyond to take care of an issue I had nearly forgotten about! KUDOS | @599673 So glad that you got some awesome #MagentaCare! :) Have a great day! :) *WarrenCamp"
"I’ve enjoyed being a @115911 customer, but the others seem to have them beat when it comes to  getting an iPhoneX. #ShouldIStayOrShouldIGo | @733819 Stay, Kyle! We love having you here too! And we can help you out with that new iPhone. DM us and we'll talk options *ErikS"
@sprintcare can you tell me why my in-laws are paying a lease price on phones they already own? And also why they are getting a cancellation fee and they don't have a contract? | @137541 I would love to explain everything that I can with you and/or your in-laws. DM us so we can give you account specifics. -SW
"Everytime I get a new phone @115714 gives me the run around for a SIM card, Gona run right back to @115725. #Pixel2 | @733843 Can you please send us a DM with the details so we can get down to the bottom of this? -ES"
"@sprintcare I called and asked for a Device return kit for magic box. You sent me this.  #Really #You'reKiddingRight
Ha ha ha ha https://t.co/qIcZ3C1fOw | @733844 Thank you for bringing this to our attention. Please send us a direct message so we can assist you. -MA"
@sprintcare why did my order originally say it would be here on 11/3 but is now gonna be here on 11/14 | @428489 Can you let us know the color and the memory capacity of the iPhone X you preorder. -SH
"Hey @115911, you need to review how you handle fraud cases | @733942 Oh no! What's going on? *JasmineS"
Dear t-mobile i better get the FASTEST data and  a refund ! THANK YOU SO MUCH ☺️ @115911 | @733944 Refund?  What's going on? *JasmineS
@TMobileHelp can you help me track my phone. Apparently the only way I can get a straight answer is thru Twitter -.- | @462836 Thank you for completing that so quickly Cody! :) Give me a few minutes to look into this and get you all the tracking details for your phone! What kind of phone are you getting? *JubileeFong-Soon
@TMobileHelp can you help me track my phone. Apparently the only way I can get a straight answer is thru Twitter -.- | @462836 Hey Cody!! Thank you for reaching out to us at T-Force today! :) I will be your #MagentaHero and help you track your phone! Can you please follow this link so I can dig deeper into this? :)  https://t.co/xKtJVNqc2V *JubileeFong-Soon
@115911 hey your hotspot sucks ass | @733945 Oh no! What's going on? Shoot us a DM with more info to check this out. We're here to assist you. *ValerieP
@115913 the tuesday app still not updated for the iphone X screen john? really? come on 🤨 https://t.co/8YF2sBy6Ht | @733946 @115913 T-Mobile Tuesdays are so much fun and I want you to be able to participate. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@TMobileHelp I don't know why but now Everytime I go to use my hotspot it's not even giving me a mb this is ridiculous and I haven't even gone over the 14gb. No matter how many times I restart my phone and hotspot nothing changes. | @733947 Hello Kiri. This is not at all how we want your hotspot to be working. We would like the opportunity to help you. Please send us a DM https://t.co/yZDcl2tTDD. We look forward to helping you. *StaceyMedranoLopez
@115911 y'all making me mad 😒 | @733948 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK
We are still down here in oahu #tmobiledown @TMobileHelp @115911 | @733949 Hey Robby! I'm on Oahu and I can help! Shoot me a DM https://t.co/dzjAJQ2bkx *SoRaYi
"I hate @115911 for throttling data and not giving uncarier to every one who doesnt pay enough | @538372 Having strong connection is important to me, Nicholas. Let's take a closer at your data options. Send us a DM! *RickK"
"What’s wrong with @115911 customer service tried calling but it’s not letting me press 1 or anything just hangs up | @733950 Hmm. That shouldn't be happening, Mahdy. Send us a DM and let us know what we can do to help. *KeithM"
"@115911 is the fucking worst!!!! Every month they screw my bill up.. overcharged me $125 this month... last month $100 month before $60... I don’t understand how this constantly happens!!!! | @210063 I understand how you're feeling if your bill isn't accurate. Shoot us a DM, so we can help get this taken care of. *JPL"
"@402953 Legere....
Why does one have to explain 6 different reps @115911 without any of them understanding faulty equipment is in play??? https://t.co/XbpThyTdGR | @455875 @115913 I want to ensure that you are fully taken care of. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
@115913 Trying to get my Pixel promo but im getting hosed on some of the fine print.  What gives?! loyal customer and im not leaving but im bringing 2 of those bad boys to you guys and could use some help!!!  #tmobilecares | @733951 @115913 I want to get this settled for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@TMobileHelp could you help me find my tracking number for my iPhone order | @477653 Hey Romello! I'm still here. Let's keep this in the DM and I can see I can get it for you! *AbdolA
"@TMobileHelp I have a account that is in collections with your company. If I pay my debt in full how soon can I get a phone and service with @115911 | @733952 Hey Jeff, I can definitely help you get this taken care of.  Meet me in the DM https://t.co/FMiO4w03fI :) *BiancaWillis"
@TMobileHelp What do I need to unlock an iPhone? | @733953 Meet me in the DM! I can get you going in the right direction! (: https://t.co/lsvk9Zelxd *BronsonBarretto
@115911 Referred a friend and he activated 2 lines. Yet status is referral expired. I was on phone for 45min and it was passed on and not resolved. | @733954 Oh dang! We certainly appreciate your referrals and we're here to make sure you are assisted. Send us a DM here with more info. *ValerieP
"I am in the Dominican Republic with my US phone.

I understand I have data here but do I need to enable roaming?

@115911 help please https://t.co/XFiJQKIPl3 | @733955 We got you covered, Chriss. Let's make sure you are all setup with the proper plan, so please send us a DM. *JPL"
Time to say bye to @115911 bring it on #googlefi !! | @733956 Oh no! What's got you wanting to leave? DM us here with some details so we can make things right. *BlakeT
"@115714 @sprintcare Ive been a loyal customer since 1996. 4th issue with my Note5 power button sticking (yes, insured) and the complete lack of support or customer service from your South Portland ME store is unacceptable. You have lost me as a consumer. So disappointed. | @734030 Hey! We hate to hear that you've experienced that. We'd hate to lose you as a valued customer and I'd like to make this right. What happened? -CD"
"I need to follow suit cuz they suck https://t.co/5enxanGoGO | @734031 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
"@115714 fuckin sucks out here like goddamn | @734032 Hello there, what's up? Please, tell us a bit more of what's going on. - FS"
"Bought out my @115714 contract to switch to @115725 and ordered my iPhoneX today. 🙌🏾🙌🏾🙌🏾🙌🏾 | @734034 Oh no! We're sorry to hear we lost you as a customer. Hopefully, we'll win you back ."
@sprintcare https://t.co/J1Sk6HYlnX | @734035 Hi there! Let's take a further look into this. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
@115714 can y’all tell me why my data is going so SLOW | @734037 Hey! Hope you’re doing well today. How long has the issue been happening? Is it also related to voice? Is the issue impacting anyone else in your household or around you? You can visit https://t.co/RXCK1Zmquq to have some troubleshooting steps. - AP
"@115714 Did you change it yet.  If not, I CAN automate these, set up a few more sources, and buy some followers (but I wouldn't do that, would I?).  Keep charging customers for a once free POS voicemail app and you'll find out. | @734039 It would be my pleasure to look into the issue with the voicemail. Please send a private message for further assistance."
thanks @115714 for giving me a defective phone 🙃 | @734040 Hi there! We want to help. Follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F.
@115714 It just crossed my mind again -you people are theives. #BoycottSprint | @734039 Hello there. We understand that you are frustrated and would like to assist you. Please send a private message for further assistance.
"@115714 Remember the 80's, 90's, and 00's when we had free, ad-free simple voicemail?  I miss that and will switch carriers on Jan 1st if I can't get it.  #BoycottSprint #HiddenFees | @734039 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
@100222 @TMobileHelp I have called and left 3 voicemails at the presidential office and no one has returned my calls | @734228 It is vital that we are able to address all of your concerns. DM us and we know that we can help. *AdrenaBentley
"@TMobileHelp ok, ready | @733953 Simply click on my bio card to go ahead and direct message me! (: See you soon! https://t.co/lsvk9Zelxd *BronsonBarretto"
@115911 lol got it. Like your profile. :-) | @567237 Aww thx!! I'll meet you back in DM here soon. We'll get the phone unlock in no time. https://t.co/cYAShZx2fF *PoxMaphixat
"@115913 I paid $800 for a factory-new phone a year ago that has been exchanged 8X with USED phones (the first time DAYS after I bought it) and the problem is still not fixed!  Dozens of tech support calls have not helped! Please HELP! | @734229 @115913 It's essential to have a working handset, I know this firsthand. Shoot me a DM so we can review all of our options https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp can I use your #BlackFriday Samsung #bogo special for 2 existing lines? I really don't need a 3rd line. #LoyalCustomer | @734230 Let's go over the BOGO promotion coming! Send us a DM. :) https://t.co/dPHUAru2pc *MikeVance
"@115913 so I spoke with a customer care rep via DM. There is no other way to use #Blackfriday #bogo offer without adding a new line! No retail store is offering discount for T-Mobile this #BlackFriday and now #t-mobile is doing the same. #noloyalty #disappointed https://t.co/2mMQAcxFG3 | @449890 @115913 Hey there, Kenure! We just sent you a message, and we look forward to working towards a solution in DM! *TaylorBest"
@115913 hook me up with some good deals sick of dealing with shitty service all the time 😒 | @734231 @115913 Coverage is key. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115911 thanks for fucking us with your BoGo deal that you refuse to honor because your employees failed to do their job correctly. Now I'm out 150$ for the phone and paying the full amount for the note 8 which your staff forced down our throats. | @279062 Yikes! This is certainly not the experience we want you having and we're here to check this out. DM us with more info and we'll look into this ASAP. *ValerieP
Is @115911 in the Central Valley (CA) down? Service is out for some reason. 🤔 | @734232 Let's take a look into this for you. Send us a DM for assistance. *JasmineS
"Debating on what carrier to keep. Should I stick to @115911 or make a total switch to @ATT? #FirstWorldProblems | @734233 What's got you wanting to leave, JC? We're here for you and would love to turn things around. DM us here so we can help out. *BlakeT"
"@115913 john why your sales team lie about plans, just to sign up and customer service won't even do anything about it?? | @734234 @115913 You should get all the details up front. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"Have been dealing with CS @115911 since 11-09 on the same issue. Would rather spend the time blogging about business and running ads. Lesson of the day: don't make a CS issue worse by not handling it the first time around. https://t.co/NWSBJHbPsd | @639444 It's an important lesson! I really want to make sure we've got things 100% resolved, too! Send me a DM so we can chat. :) https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@TMobileHelp no cell service in Barrington, RI.  I have to drive out of town 15 minutes to get a signal.  Any idea when it will be restored? | @734413 We don't want you going disconnected! DM us so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"Get your shit together @115911 https://t.co/JWHb1avMZQ | @734414 Let's take a look at what you're experiencing, Amanda! DM us so we can get you connected! *WhitneyJ"
"@115714 @sprintcare you guys suck I’m seriously going to switch to @115725 | @734426 We hate to hear you want to leave the sprint family, How can we help change you mind about leaving."
@115714 you guys should build more towers out here in dsm | @734427 Hey there! You can find additional info related to this here: https://t.co/GUqK5GKe18 . -AG
"@115714 Dont use Sprint if you plan on using your phone in Alabama. | @734428 Hey! Are you having issues with the service? If so, please DM us with some more details to assist you. - GS https://t.co/rMApsV8PQY"
"Can’t believe @115714 has been charging me for a leased phone that I had to replace since it froze on me, and when I asked the rep if they needed to keep it they told me no. Clearly that was a damn lie. I’ve been paying for it monthly until now. 🤬🤬🤬🤬🤬 | @734429 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP"
@115714 needs to fix their fucking shit!!! | @734431 Hey there! Please send us a DM with details so we can further assist you. - LP
"@115714 or @sprintcare why can’t sprint customers make outgoing phone calls? Kind of annoyed... 😑 | @734434 Hello there! We would like to take a look into your situation. Please send us a Direct Message, so we can assist you. -  EH https://t.co/rMApsV8PQY"
@115714 Do you have #towers in #South Dakota. #joke cell service | @163665 Hi there! We'd like to review your coverage. Send us a DM with your ZIP code and the nearest cross streets. We'll be waiting for you. - CE https://t.co/rMApsV8PQY
@sprintcare I have the unlimited freedom plan how do I get the new sprint and Hulu deal | @428575 Hey there! Visit starting on 11/17 https://t.co/10Fdbu4s1O to learn more and sign up for Hulu through MySprint/Manage. -MH
@sprintcare hey if I swap out a pixel for a pixel 2 will the monthly discounts for pixel folks still work? | @119611 This is concerning to us. We'd like to take a look into this for you. Please send us a Private Message to further assist you. -AG https://t.co/rMApsV8PQY
"@115911 Thought to give your customer service a try to retain me as a customer for an oversight with a purchase but I guess my colleagues were right....no hope in @115911. Att may be winning my service back | @734500 We want to help turn this around, Gina. Let us know all the details by DM, so we can assist. *JPL"
@115911 is customer service still open ? I need to edit a pending order I have been trying to reach them | @696127 We can help you with that here. Send us a DM to get started Sly. *JasmineS
"@115911 I love your hold music, the wait for technical support is horrendous though. https://t.co/TR45FujEfd | @734501 Awww. At least you found the silver lining! We might be able to help here though. What's going on? *JasmineS"
@115913 I just switched to t-mobile but was unhappy with the service and now in order to cancel return my device it’s gonna cost me $50?? That’s a whole month of phone service :(((( | @734502 @115913 I want you to stay. Let's turn this around for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 don't tell me to DM you then ignore my messages. At least acknowledge you've read them. | @279062 We got all of your messages, thank you! We'll be with you very shortly Rengeki, I truly appreciate your patience! https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
@115911 WHAT IS GOING ON WITH OUR SERVICES IN HAWAII?!?!? | @734504 Hey! We're here to keep you connected. Send us a DM and we can take a look at what's going on. *TerriL
"@115911 is Hong Kong covered under your international roaming plans? | @254044 My man Phillip! I see we have a conversation going, feel free to meet me back there (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"@115911 be like “You have unlimited data” but my shit be stuck on 4G 😐 | @734505 Hey Jude, let's change that and get you connected to LTE! Send us a DM with your location and details so we can get started. *TerriL"
"@115913 my network is slow in South Carolina Elgin 
Can you fix it #new customer @793-Mobile | @222650 @115913 Data speeds are important. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
@115913 this problem and treat me like I’m the thief when asking for resolutions.Im currently searching for a new cell provider. | @734507 @115913 We want to check this out with you and ensure all is right with your account. Please send a DM our way so we can get this straightened out https://t.co/Nr93OTtXRx *TaylorBest
"@115913 sir if u need anything more from me please feel free | @734676 @115913 Thank you for the DM, we'll be replying shortly. *AlissaFast"
"I cannot believe that actually T-Mobile cancelled my personal lines from MY BUSINESS ACCOUNT!!! Just because I had a family emergency in Mexico @115913 @115911 #TmobileSucks | @734677 @115913 Hello Jose, I'm here for you and would love to get to the g=bottom of what happened to your lines. Please send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 glad i switched from @ATT to TMobile & bought $900 phone to do cool stuff. Wait, #Note8 functions don't work on TMobile? Nice! 2 hours 6 tech people last night trying to get new smart watch line correct. Not resolved. John, if listening, regret switch to your company. https://t.co/f7j1T4jbhU | @734682 @115913 Making sure you can use your device is the most important thing to us. I'll meet you back in DM so we can continue to work there. *AlexGill"
"@115913 10 yr loyal customer having bad problems with S8 galaxy edge plus device, calls, data, signal...Pls Help!!! | @734684 @115913 Thanks for the 10 years! That's truly amazing. Let's check out what's happening with your phone. You deserve a working device. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp My data isn't loading. I'm stuck at work all day, and if I can't stream music I'm gonna go crazy. HELP! Is the network having trouble in Kentucky? | @734686 I hear you Leita! Music can keep us sane! Thanks for your patience! Send us a DM so we can check this out! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"Ummmm excuse me bitches? @115911 well well well wtf do we have here 🤔🤔 look like some bullshit to me https://t.co/pXuGZ9NgMA | @734688 Let's check it out. DM us, we'll see what's going on with that bill. *JoanO"
"Ok here me out @115911... you know how sprint have the unlimited iPhone thing? What if you start up the unlimited samsung galaxy thing? | @734743 Sounds kinda like our JUMP plan 🤔
Upgrading to the newest device! We can definitely look into this option for you. Send us a DM! *RickK"
"@115911 You do nothing to keep your customers ! Time to switch to a carrier that cares ! | @734744 We want to make sure we get you the device you are looking for and repair this relationship. Shoot us a DM, so we can assist. *JPL"
@115911 @TMobileHelp @115913 while driving I just heard a commercial talking about fastest speeds in the nation. Filthy liars. #tmobilesucks https://t.co/6Oi0IkCGxl | @277125 @115913 You deserve the best signal and I want to chat with you more about this. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911 yall should give me my data back for that issue yall had earlier | @734745 Hey Frank, it's important to us that everything is working perfectly for you! Send us a DM if you're still have trouble with anything. *TerriL"
"@115913 Walked out of a tmobile store over a $20 upgrade fee. No fee online, I WAS excited about a new phone...it seemed like TMobile was better than this crap. | @734746 @115913 Let;s get to the bottom of this for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
Why i only have 4G @115911??? | @734748 Let's take a closer look to see what's happening in your area. Send us a DM! *RickK
@TMobileHelp I dm y’all about my account. | @386532 Oh Sweeet!! Thanks for sending us a DM. You got me now. I'll meet you back there. https://t.co/cYAShZx2fF *PoxMaphixat
Disappointed that @115911 isn't providing any black Friday deals to loyal customers like myself. I am in desperate need of a new phone and their deals are only for new customers. What happened to their customer service? Or just plain rewarding loyalty.... @TMobileHelp | @734750 Hey Marnie our offers are for all customers. If you have a question you can DM me here https://t.co/LCoTGMV7tC. *KennethStone
"@115911 your service inside @4765 is not good at all. It’s an opportunity. | @734751 I know you count on us to keep you covered at the Happiest Place On Earth, so please send over a DM, so we can help out. *JPL"
@115911 @115913 Remember last yr when you gave two free lines to your customers? Can I transfer one of those lines to the Apple Watch? | @734755 @115913 Let's chat about all the options. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911  your 4G service is almost nonexistent right in middle of SF!! | @734756 Hey Amr, let's get you connected to LTE! Send us a DM and we can chat. *TerriL"
"@115714 Why is it when I try to upgrade my phone, the price changes when I add it to my cart? $16.50 doubles to $33. | @734808 Hi. It may be because of a promotional pricing. DM us to review this. - GS https://t.co/rMApsV8PQY"
@115714 Man my phone keeps dropping calls. I want this month bill free 😒 | @734809 Hey! Hope you’re doing well today. Let's work together to get this fixed. How long has the issue been happening? Does the issue happen in one or multiple locations? is it also related to data? Please let us know more details so we can further assist. - AP
@115714 @12346 Do you have a VoiceMail app that doesn't cost money and doesn't show ads? #BoycottSprint | @734039 Please send us a private message for further assistance. -FG
I️ don’t understand how I️ have full LTE bars but can’t watch a YouTube video ? @115714 | @206893 Hey! Hope you’re doing well today. Let's work together to get this fixed. How long has the issue been happening? Is it also related to voice? Is the issue impacting anyone else in your household or around you? Please let us know more details so we can further assist. - AP
"How my 3g working better than LTE @115714 ? | @734812 Hello there! This concerns us and, we'd like to assist. Please follow us and send us a DM so that we can review this for you. - RC https://t.co/rMApsV8PQY"
"@115714 send me a promo code so i can get a new phone and plan with you please | @496711 Hello there! In order to know everything about our newest promotions that might fits  all your necessities, please refer to our platform https://t.co/0qT1rLBLtN . -DG"
"we dont get wifi until next week and im so ready bc my service is complete trash @115714 | @734813 Hello there! Please follow us at @sprintcare and send us a DM, with more details of your issue, so we can further assist you. -DG"
Just had my car start having problems @115714 so if I win a Jeep im definitely going to drive everywhere 😂 | @734886 Just click on the link to start your registration https://t.co/drNtYldHij. - RM
"Just had my car start having problems @115714 so if I win a Jeep im definitely going to drive everywhere 😂 | @734886 Oh my, we are so sorry to hear that. Thanks for having such interest in our promotion. - RM"
I Officially Hate #Sprint | @734887 This is not the feedback we like to hear. Please send me a DM advising me on why you feel this way. -NW
You would figure with this possible merger that Sprint care would take care of customers #fucksprint @116447 | @734889 This concerns us. Customer service is one of our main priorities. Please allow Team @116447 to turn this around.
"When you lose power and your iPhone is a brick because no WiFi and your #sprint service is trash | @734890 Hey there! We would like to take a look into this for you. Shoot us a DM, so that we can further assist. -KC"
Almost ready to make the switch to @117196 since @115913 at @115911 and his team still haven't resolved my complaint. Almost a year. #On5 was junk and I'm still paying for it. No upgrade offers. Just taking my money. Now they took my tablet data away?! Smh. | @734999 @115913 I want to see this turned around for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 okay I filled out your twitter app authorization and still waiting. Shouldn't have to keep publically shaming your company's twitter account to do its job. I'll be filing a BBB complaint. This is getting ridiculous. Between this, customer care and your in store ""help"" | @279062 Hi there! I'm with you now. I will respond to your DM shortly. *AliciaBanks"
@TMobileHelp Can someone help me upgrade my iPhone 7Plus to iPhone X. Been a customer for 12 years! | @735001 And HUGE shoutout for 12 years of loyalty! AMAZING! We love having you in the #MagentaFamily! Cheers to 12+ more years to come! *HillaryTurner
@TMobileHelp Can someone help me upgrade my iPhone 7Plus to iPhone X. Been a customer for 12 years! | @735001 Hey Sameer! Of course we can help! You're going to LOVE the iPhone X!! I just got your DMs and will meet you back there! :D *HillaryTurner
"@TMobileHelp i just bought the note8 2 days ago, can i still get on the bogo starting nov 17th? | @735002 Hi Carlos! Let's look into this, send me a DM! :) https://t.co/iUlnGXy3Ha *VinnyFrancisco"
@TMobileHelp need to unlock my device... that when I purchase they told me was already unlocked... #fraude | @735004 Not unlocked? Shoot us a DM https://t.co/KQh917xfZf *SurDuaneMcGurn
"@TMobileHelp is there an outage in Victorville, CA? I️ can’t make any calls. | @735005 Yikes! No calls is no good! Send us over a DM so we can get you back to saying 🎶 hello from the other side! 🎶 https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp why is my phone so slow?? I have unlimited data and it’s going extra slow, can you help me ? | @225259 Hi there! We’re here to help! You deserve to enjoy your speeds. Can you send us a DM so we can help you? :D https://t.co/1Qq0aTgeAL *HeidiEsperanza"
"@115911 @117159 which one of these i loath the most? @115911 or my Samsung Glxy S5? tough choice. i say both suck right now! | @551843 Eddie, why do you say that? We're here for you and we're going to assist however we can to give you the best experience! DM us what's going on. *TerriL"
"@115913 worst customer service I’ve seen, have spent 30k w/ them & they won’t honor a buy 1 get 1 promo as we bought phone 20days ago | @735006 @115913 Let's look into this for you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"Hey @115911, pls do your job. #headache #tmobiledown | @735007 We want you to have the best experience with us, Helena. Send us a DM and let us know what happened. *RickK"
"@115911 are crooks I made 12 consecutive payment to be able to get an free upgradeSo I go into the store show the person where it says I qualified for the upgrade nd 1 hr later poof it's gone now theyre saying I have a new acct and new number and have to make 12 more payments | @735008 Let's figure out what's going on, Adonis. Send us a DM! *RickK"
@115913 I filed a complaint for overcharging me of $25 for a year now and its been 3 weeks still no straight answer 😓 | @735009 @115913 You deserve answers. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"I need to switch from @115714 asap bc this service is garbage ass shit | @735220 Hello there! That's not the kind of feedback that we like to hear. Please reach out us through Direct Message, so we can further assist you. - SB"
"@115714 worst service period | @735221 Why do you feel that way about us? Are you experiencing any inconvenience with your account or device? Feel free to send us a DM, in order to properly assist you from here. -LR. https://t.co/rMApsV8PQY"
"@sprintcare Will the black HTC U11 be coming back in stock? If so, how long until then? | @735223 Another option is to contact Telesales (800-777-4681) with the following operation hours: Monday - Friday: 6:00 AM - 11:00 PM Saturday - Sunday: 7:00 AM - 11:00 PM. - FL"
"@sprintcare Will the black HTC U11 be coming back in stock? If so, how long until then? | @735223 Hello there Chris! Right now this device is out of stock online, it should be back in stock within 3-5 business days. You can also contact your nearest store, look for it right here: https://t.co/IN2m2f15ne - FL"
"If I'm dying * lol anyone else t mobile service acting up? No 4g, no calls out/in. https://t.co/TYVCZR4I78 | @735240 Hey there, Lui! We want to get you back to rocking awesome service! DM us so we can see what's up! *MelindaR"
"@115911 your service sucks big time today no network whats so ever. @115725 here we come. | @735241 Hiya, Manu! We want to make sure you're rocking awesome service all the time! DM us so we can get you back to feeling the #MagentaLove! *MelindaR"
@115911 I responded to your message and in typical @TMobileHelp service I have received no reply. AT&T here I come. | @734744 Hey John! I see you in the DM's and will hit you back there! Thanks for the patience! We're a little popular here on social and are working to get back to each DM ASAP! :) *KrystnYogi
"@115911 Also, was just put on hold due to what sounded like a screaming match in a call center... Very entertaining... | @142419 Hey there! Let's talk more about what you've got going on! Send us a DM! *MelindaR"
"@115911 4 solid bars of connection, still can't watch any videos 😑 | @735242 We want you rocking awesome service all the time! DM us so we can take a look at what's going on! *MelindaR"
@TMobileHelp curious is there a way to get free standard shipping when placing an order online from an already established account? | @735243 Hi there Darcy! Let's go over this together! Shoot us a DM and we can help you out right away. :) https://t.co/cN1DaTRthB *BrendanLee
My credit is shot I need a new phone who can help me @115714 @119511 @ATT gotta see how @115911 is | @567108 Hey Robert! Are you with us now? Send us a DM so we can help you out! We got you! *TerriL
@115911 Where can I find a competent person to explain my bill? Alfred is clueless. | @735244 Hey Jeff we can go over your bill with you and get that turned around. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"Sooooooo is y’all gonna credit us for the outage orrrrrrr? Are we being charged extra? 😂 @115911 🤔 | @735245 Hiya, Jen! Let's talk more about this! Send us a DM! *MelindaR"
Update this shit fuckin sucks fuck You @115911 I'm livid https://t.co/W0RckW1qUQ | @735246 Yikes! Send us a DM with more information and we'll assist you. *ValerieP
@115913 Third month in a row we are being overcharged. We switched to the 55+ plan and have been double charged 3 billing cycles on a row. Customer service can't fix it.  Can you? | @735247 @115913 Let's look into this and find you a resolution. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"Oh, and @TMobileHelp isn't answering either. Normally they're really good about it so I can only assume @115911 is having an all-hands meeting. | @735429 @115913 I want to get to the bottom of this for you so you have a working phone. I will get a DM reply to you soon. *AshleyNelson"
@115911 ummm is there a reason my unlimited LTE is acting up? cuz my service has been shitty af lately. | @735430 We would love to look into this for you! DM us! *MelindaR
"@115911 Adding a line is not a lot to ask existing customers to get BOGO, but it just means I'll have to remove one, and have a different number.  How does that make any sense?  There's 4 of us, we have four lines.... adding a line is crazy. | @735431 Getting a great deal like a BOGO on some amazing super phones is what we like too Fred, shoot us a DM and we chat more about all our offers! https://t.co/033FgbQAw8 *KyleVesely"
@115911 am I eligible to participate in the early Black Friday bogo deal if I just participated in the carrier freedom offer last week? | @735432 Hey there! Great question! Send us a DM so we can talk about this! *MelindaR
"Welcome to @115911 @TMobileHelp where the new BOGO holiday promotion means you can pay $1,000 up front to finance one. The iPhone 8 Plus 64gb is only $850 before taxes. Please explain to me how this is BOGO when I’m supposedly considered well qualified @115913 | @272961 @115913 I appreciate your continued time and efforts in working with us, and would like to continue towards a resolution. I will be sending a DM shortly. *AdrenaBentley"
@TMobileHelp is the Netflix offer available for business accounts ? I️ have 5 lines on T-Mobile one | @664118 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
what's the best phone carrier? any deals? @115911 slacking | @735434 Happy to help see what we can improve on your account right away! DM me from here and we can take a look https://t.co/W3cyuk6dh9 *DebiChavarria
"My iPhone screen is coming off bc of a manufacturer error and even though I have @115911’s shit ass insurance plan they wanna charge me almost $200 to get it fixed. Fuck y’all @115911 @115858 @AppleSupport 

I should switch to @125607 and @115714 📲🚮🚮🚮 | @275035 Hey there! We want to get you squared away! Send us a DM so we can talk more about this! *MelindaR"
"@sprintcare so do we get Hulu free with the unlimited freedom plan? Because I have the unlimited freedom plan and just wanted to know more | @175007 Hi there, thanks for reaching out. Please visit https://t.co/10Fdbu4s1O for the details of this great promotion. -DC"
@sprintcare @115714  Thanks for kicking ass on the time frame for the rebate/ pay off visa's for transferring carriers. That's the fastest payout I've ever received. | @267650 Thank you for your positive response. We strive to provide exceptional services to our valued customers. Thank you for choosing Sprint! - AD
Made the switch to @115714  have to say #worstmistake #ClassActionSuit for false ads its #2017 can't talk&surf.#wtf | @735465 Hi! Please follow us for further assistance. -FG
@sprintcare are existing unlimited freedom cx eligible for hulu or is it just for new cx? | @238327 Hello there! This great deal will be available for new and existing customers with most Sprint plans for Smartphones. You can keep track of the news about Hulu with Sprint Unlimited here: https://t.co/UdYRZD8FUX. =D - RC
@115911 @TMobileHelp I have 2 phones that both have LTE but internet is not working on either of them | @735587 Hey don't worry we can take a look at what is going on with your data. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@TMobileHelp is there any t mobile people out there tonight | @158665 Hey there! We're sure here for you tonight, meet us in DM to assist! *RozLancaster"
"@115913 give me an absolute DEAL you can't resist and get me off this @115725 DEATH BED!!! #TMobile | @296928 @115913 We'd love to see you on the UnCarrier, Erik. Checkout the deals we have going on, here: https://t.co/aIZPWLwowe *DanKing"
"@115714 yall’s service really lets me down too often | @735722 This definitely not the way we want our customers to feel! Please send us a DM, so we can further assist you with your situation. -GP."
"@115714 switched to Sprint after being an @3769 customer since they were Comcast Cellular in 1999 bc of your BYOD free year. Your text messages being so out of order may chase me back soon. #soannoying | @735723 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. - JA"
"@115911 did we lose LTE because all I see is 4G #tmobiledown | @735745 Let's take a closer look to see what's happening on the Aina, Koaie. Send us a DM! We're here for you. *RickK"
"Is this deal only for customers on #TMobileOne or for all customers regardless of plan @115911  https://t.co/v4BQwLTRoY https://t.co/8eYZZzgqMb | @480307 As long you have T-Mobile One of a qualifying Simple Choice unlimited plan, you'll be able to take advantage of this promotion! Let's check this out for you. Send us a DM! *RickK"
@115911 This sucks... https://t.co/IBTSwkVwnf | @735748 Hey! We don't like seeing that on your screen :( Send us a DM with where you're at and we can work to improve your experience. *TerriL
"if my t-mobile tuesday isn’t LIT next week after today’s shitty service imma be mad @TMobileHelp @115911 | @735750 For free offers and amazing prizes, every #TMobileTuesdays is always LIT ;) We always want to make sure all our Magentastic customers #GetThanked <3 *VictorianLang"
"@TMobileHelp https://t.co/hQWSs9Tlxh | @735886 I'd love to help! Send me a DM, I'll be standing by! :) - https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
I’m curious as to whether anyone has actually had their @116602 account paid by @115911 @TMobileHelp? I signed up for it the first day it was offered back in September & it’s still being withdrawn from my bank account. #toogoodtobetrue #netflixandtmobile | @735887 Hi there! Let's look into this together to make sure you are taken cared of. Shoot us a DM and we can help you out right away! :) https://t.co/cN1DaTRthB *BrendanLee
@TMobileHelp I am trying to get ahold of a rep I spoke with yesterday | @259691 I see you and sent a message 😉 https://t.co/sBIVWmm6X2 *EddieGough
@TMobileHelp can i get some help iv been trying to get help from your website and no one is answering. | @735888 https://t.co/xKtJVNqc2V just need you to verify the link if you could please *ScottWilliams
@TMobileHelp can i get some help iv been trying to get help from your website and no one is answering. | @735888 Hello Thank you for reaching out to T-Force. My name is Scott I can look into this for you sorry for the delay *ScottWilliams
@115913 I’ve been trying to work with your #TeamMagenta and now they’ve hit the poor service list too!! #youdontcare #tmobile @115911 #poorservice @115913 | @574405 @115913 I want to get to the bottom of this for you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@TMobileHelp can u send me a dm I have a few questions regarding plan I just purchased | @704156 I see your DM now, I will be responding shortly :) *LonnieWoods"
@136958 @TMobileHelp @115911 well going into week two and service still sucks in my area and home. | @673316 I want nothing but the best possible service for you. Shoot me a DM and I'll check out what's going on https://t.co/dzjAJQ2bkx *SoRaYi
@TMobileHelp why won't your site or app let me update my billing/usage/e911 address?!? All it does is say that it fails to update. | @659309 Whoa?! I am here to solve the issues you've addressed! :) Shoot me a DM! I got you! https://t.co/HTgeLMEYEm *DonHebron
@TMobileHelp What's up with the website failing to save an address change? And why do I always have to turn off WiFi before I access the mobile app? | @735990 Hey Bianca! We have processes in place to help you make account changes securely. Please shoot me a DM https://t.co/dzjAJQ2bkx *SoRaYi
"@sprintcare will Hulu be offered if we’re on the everything 1500 plan?? | @736093 However, please stay tuned for more information regarding all plans qualified for HULU usage. -AC"
"@sprintcare will Hulu be offered if we’re on the everything 1500 plan?? | @736093 Hello there! Thank you for contacting us. Hulu will be available with most Sprint plans for smartphones, excluding Seasonal Standby Plans and the Unlimited - Bring You Phone Plan Free for a year. -AC"
"@115714 so i got the calling plus update for my Samsung galaxy note 8, but still no video calling. Why is that?? | @167675 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. - JA"
Fuck @115911🖕🏾 ... about to give @115714 a call🤘🏾 | @736101 Yikes! What's going on? We want your experience with us to be great. DM us here with more info and we'll assist you ASAP. *ValerieP
@115911 your app fucking sucks! That is all | @736102 Hey there! What's got you saying this? DM us some more info! *MelindaR
@TMobileHelp do I have to add one new line or two new lines to get BOGO? | @168233 DM me and I can get you all of the details you need :) Follow this link for me >>> https://t.co/W3cyuk6dh9 *DebiChavarria
@TMobileHelp does the prepaid plans have the same coverage as postpaid? | @734784 They sure do! They run off the same awesome network! DM us for details! :) *JustinPhillips
@115911 How do I go about returning my coverage device (specifically the Personal CellSpot Router) if I don't need it anymore? | @316751 Hope you made good use of your CellSpot Kari. 😊 You can return your coverage device at your local T-Mobile store or you can send us a DM so we can create a return label for you! *HeatherSaenz
Dear @115911  I love my phone and all but why does my phone sound like it's taken a bubble bath | @736241 Hey there! We would love to check this out for you! DM us some more info! *MelindaR
"@115911 How about some credit for the lose of service today on Oahu! Inconvenient as hell both personally & professionally!
#JohnLegere | @736408 Staying connected is definitely crucial, my friend. We'll meet you back in DM to address your concerns! https://t.co/ZxXpYRedaq *NicholasTomchik"
"Somehow or another my @115911 reception decreased at my boyfriends apartment but increased at mine, guess there’s a silver lining here #welp | @736409 Either way, we want you rocking awesome service wherever you are! DM us so we can see what's up! *MelindaR"
"@115911 fucking sucks. My phone and my data is so fucking slow I can’t even use this shit. | @736411 Hey there, Briana! We know how important it is to be rocking blazing fast speeds! DM us so we can look into this for you! *MelindaR"
@115911 you might think I'm being a dick but it's also a dick move to steal $750 from your customers. Fix this. | @279062 Harsh words! Lets talk about it in DM. I'm here for you and I can meet you back in DM. https://t.co/cYAShZx2fF *PoxMaphixat
"#sprint having great difficulty getting my international service working. Can u help?
User name apcllc1
In Greece | @736520 Hello there. We'd gladly look into your concerns. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"@115913 are the purple affected by the outage today in Hawaii getting credit for all those hours without service? So inconvenient both personally and business wise. | @736408 @115913 We understand the importance of getting the best service & definitely want to talk through this. We'll be responding to your DMs, so we can assist. Thanks! https://t.co/ZxXpYRedaq *NicholasTomchik"
"What is happening with @115714 ? Network & Customer Care 👎👎 | @736809 Hi! We would be more than happy to assist you in any concerns you may have. In order for us to do it, please send us a direct message. -AM."
"@sprintcare I have 4 devices I just added the Hulu service so do we make one account for 4 devices or one account for each device? | @428575 Hi there! Thank you for contacting us! Only one Hulu with Limited Commercials plan is available per Sprint account. If you need assistance, feel free to contact us via private message. -MM."
"On God @115714 Fuckin SUCKS. I Hate They Trash Ass. Its NO REASON My Phone Should Be On A Damn 3G, Tf Is This | @736810 Hey there! This is concerning to us. Please, send us a DM so we can further look into this for you. -MD https://t.co/rMApsV8PQY"
"@115911 Why is my roaming bill $3,458 😡😡🤬🤬😤😤 | @736877 Surprise charges are no fun, lets figure this out. DM us! *MelJ"
"@115911 @TMobileHelp I have had the same ongoing issue with the galaxy s7 edge, I have no service and can only use it while on wifi. I have checked my settings and nothing seems to fix it. I am on my third replacement phone and the issue continues. | @736878 My service is my lifeline, let's get yours back up and running ASAP! Meet me in DM so we can get this fixed! https://t.co/8Ra5p7pOl6 *KealeighBradford"
"#QuestionTime What's the difference between #TMobile & #MetroPCS since Metro rides off the @115911 network? @115913 | @531540 @115913 Metro would be a prepaid option available. You can check out more about T-Mobile and why going with the UnCarrier is a great choice, here: https://t.co/cCRIl0Fcnu *DanKing"
"Unhappy with @115911, I’ve had them for 8 months and I’ve had to call EVERY MONTH because they up my bill, change my plan, etc. Anyone have a better plan? I’m tired of having to talk to people who can’t really help me. | @141450 We can help you here Chantelle. We understand the importance of having a bill that is both consistent and low. DM us and we'll check into this matter ASAP. *KaeW"
"@115913 @TMobileHelp so with TMobile for 20 yrs, 2 months and a couple of days. On EIP for a lot of that... get told in a Tmobile corporate shop today that the form of ID I use is no longer good enough for EIP... seriously?!?! | @736879 @115913 20 years is incredible, Thomas. We'd be happy to help get an order placed for you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115913 why t mobile doesnot have any offers for 'Jump on demand' customers?But, I see buy one get one for Jump customers on all android phones. | @736880 @115913 Jump on Demand has it's own set of benefits for those who like to upgrade frequently. I'd love to chat about what phone you're looking to get into. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@115911 what’s the point of having a carrier that doesn’t work anywhere smh we pay so much for it to not work | @736882 That's definitely not awesome Em! Let's get to the bottom of this and make sure your phone works perfectly! Send us a DM! *KittyG
"@115913 I joined TMobile from Verizon, got my sim overnighted and called to cancel the account within 24hrs due to disrespectful Cust Service. Now I’m just waiting until the 12th for the cycle to end and it cancel out. I put my VZW sim back in my phone & ur still chargin me. | @736883 @115913 We strive for world class customer service and want to turn this experience around for you, Kennan. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare the back of my iphone 8 plus shattered even though it had a case on it lol how much would it be to repair it? | @737082 Hello there! Thank  you for reaching out to us. Please send us a Direct Message, so that we can further assist you. - EM"
"@TMobileHelp hey when is service gonna be back up for Oahu?! | @731547 Let's definitely jump in, and see what's going on! I'll meet you in DM my friend! https://t.co/BXDdporH4e *JenniferRivera"
@115911 hey - I keep getting texts about needing to turn in my iPhone so I get my credit. None of the links generate shipping links.  Tell me what to do NOW or I want a credit that exceeds the value of my phone. Now. | @737107 Hey Adam! Send @tmobilehelp a DM so we can ensure your device is returned properly. *HeatherSaenz
@115911 gotten better customer service support from @141157 :I | @279062 I want you to know that we're totally here to help! Meet me in DM :) https://t.co/BXDdporH4e *JenniferRivera
@TMobileHelp i hope DM means direct message. i did that but no response | @387960 Thank you so much for hanging in there with us! I'll meet you right back in DM :) https://t.co/BXDdporH4e *JenniferRivera
@115911 is about to stress me out. | @737151 That's not what we want for you at all! Please send us a DM and allow us to further assist! We are here to help! *BrookeK
@TMobileHelp I'm having MMS issues with Pixel 2 XL. Can you help? | @719177 Call me your #MagentaLiaison because I can definitely help! 🛠 DM me ➡ https://t.co/m0OQWGlE4J 😎 *SamoAljasim
"@TMobileHelp why do I have problems with y'all everytime it's time for me to pay my bill?? | @737152 Hey! What's going on? Send me a DM here: https://t.co/QIHNBDHoV8, :) *LaurenWalker"
"#sprint telecom service | @737191 Hi there! Is there anything we can assist you with today? Please let us know, we're here to help. -DE"
"Dealing with @115714 support is a headache... They are going to ""call me back"" in 2 hours after their lunch? SURE, I trust that @SPRINTCARE | @737193 Hey, this is very unpalatable to hear. I'll like the opportunity to change your views, DM us to further assist! - AW"
". @115911 Noticeable service decrease in Waterford/NL CT area after major storm and power outages. Are u working with @515249 to fix? | @582180 Hey Jake, we want to make sure your service is the best possible! Send us a DM, we got your back! *KittyG"
"@TMobileHelp hi, i preordered an iPhone X from Apple. how do I make sure my T-Mobile insurance applies to it? Thanks! | @643590 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
@115714 @sprintcare my phone still has no service and when it does it only lasts for a short while. Wtf am i paying $105/month for? | @737289 Seems like you're really upset with the service you're receiving. Shoot us a DM so we can further discuss your concerns. - SP
"To no fault of my own. Stayed awake till 4am. After messing up twice, they did 0 to rectify it. Lookin at Verizon plans tn,done w/ @115911 | @413577 We don't want you to leave us. What can we do to make this right? DM us here. *NaeJ"
"@793-mobilehelp @115911
Problem with digits, please see DM | @183896 I just got your DM and will be sending you a response shortly! *SidneyNorton"
"@TMobileHelp Hi there - I have SUPER slow speeds in 95818....4G often, <1 Mbps download. Any thoughts/assistance you can provide? Thanks! | @586541 Oh no! Shoot us a DM, let's chat !https://t.co/1ocOwOpmDJ *TaylorMichaels"
@81467 @115714 you two get together and have a chat about this membership waiver program. I'll wait. | @737385 We understand your concern. Lets try to rectify this for you. Are you accessing it via this site?  https://t.co/dT5pPQ6582 -OA
i'm about to cancel my plan with @115714 if they don't send me the return kit i requested about three times now 🤔🤔🤔 | @737387 Good afternoon.  I apologize that the Return Kit has not been sent.  What are you returning? -Felicia R
@115714 your LTE coverage is absolutely trash!!! Can’t even use Spotify! Yuck! Where you at @ATT or @115725!!! Save me! | @737388 This is not the feedback we like to hear from our customers. Please send me a DM along with your cross street and ZIP code. -NW
Cot damn @115714 service is beyond trash | @737389 This is really concerning to us and we would love to help. Are you experiencing this issue in one or multiple locations? KB
"@81467 Have made 3 attempts to take advantage of your program w @115714 for waived AAA membership. Denied every time. /1 | @737385 Hey there, this is concerning to us. Can you send us a DM so we can better assist. -OA"
"What is with my service lately ?? @115714 @sprintcare @115714 https://t.co/O7H7pYLNzN | @190916 Hey, DM us with the nearest cross streets & ZIP where you're affected. Lets review the area. - NA"
@115911 when will the iPhone X preorders start to ship? @TMobileHelp | @177690 You can also can reference the UPS tracking number through your T-Mobile App for the latest tracking details! *RachelMartin
"@115911 when will the iPhone X preorders start to ship? @TMobileHelp | @177690 On the national release date which is this Friday, November 3rd! *RachelMartin"
@115911 A thorough DM has been sent to you all. If you can't see it I will continue to tweet... | @119384 Thanks so much for the DM! We will be following up shortly as we do want to help look into this for you right away! *PaulPerkins
"The most dropped calls and lost service than any other network. That's what @115714 will get you. | @737485 Hi there, this seem very concerning to us.  Please send us a Direct Message, so that we can further assist you. -RM"
When my partner got a new phone with @115714 they unlocked it immediately so she could travel. I have to experience antagonism and lies https://t.co/jycbW3zmFb | @170565 Is there a perticular reason you need your device unlock? -ES
@115714 Why does your customer support suck so much? | @737486 Hey Josh. This is rather concerning. Can you elaborate on the issue that is causing you to feel this way? -LH
"My Iphone 7 keeps crashing/freezing & i have to do a hard reset to hear any sound for calls. Either @115911 or @115858 owe me a new phone | @278800 Oh dang! I want to make sure you have a working device, Jeremy. DM us here and we'll check this out ASAP. *ValerieP"
"Shout out to @115911 for stealing 206$ from my account and not knowing where the money went. | @737543 Yikes! That certainly doesn't sound right. DM us here and we'll look into this ASAP, Hannah. *ValerieP"
@115714 I just entered the #Just for You Sweepstakes. I would take my Jeep Cherokee Overland to the Everglades. David @737570 | @737570 Great!  Be sure and use  #justforyousweepstakes   (all one word) so your entry gets counted!  GOOD LUCK!!!
"Sin internet, @SprintCare | @308075 ¡Hola mari! Por favor, envíenos un mensaje privado con más detalles, para poder ofrecerle una mejor asistencia. -JD"
"@115714 Getting texts exactly 12 hrs late or 3 days late or not at all. Any suggestions? | @737571 Please send us a Direct Message, so that we can further assist you. -PP"
@115714 Getting texts exactly 12 hrs late or 3 days late or not at all. Any suggestions? | @737571 This statement is really concerning to us. We would like to look into this for you. -PP
@115911 You are robbing Hurricane victims...PERIOD | @119384 I promise that we're here to help and I will be responding to your DM shortly! *PaulPerkins
@TMobileHelp I preordered my phone on the 27th and it says estimated shipping but the same day I get a message saying supply is limited. | @591038 I'd love to provide you the #MagentaDetails on this! Please DM me here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
"Been requesting for a year. @115911, can you please add the app @4693 in #MusicFreedom. | @581518 I've got you covered Raj, I've seen you a DM to help you work on this! *JamesH"
"I been with @115714 for a loooooong time ‼️ | @737689 Hi there, Please elaborate the issue you are having today? We are happy to help, Sprint cares. -RM"
"I used to think #att was bad until #sprint came along. Absolutely horrible #CustomerService! | @737690 Hi Besa, can you please elaborate on the issue that you are having. We are here to help. -KA"
@sprintcare  dm sent a couple minutes ago | @737385 Thank you for joining me here. Are you getting an error message and what does it state? -OA
"Shoutout to @115714 for having the worst cell service known to man 👍🏼 | @737691 Hey, I saw your post are you having issues with your service? Shoot me a DM letting us know. We are here to help. -IB"
"@115911 how come your 4g LTE won't load anything for me? | @737771 Hey, Angel! Where are you located? We're here to ensure a great mobile experience, with blazing fast data speed! *KellenF"
@115911 @115913 gotta love when you get lied to at a store as a new customer. Not to happy at the moment. | @581915 @115913 Hey! No one wants to feel this way at all and I'd love to turn this around. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"Wow dealing with @115911 sucks | @116150 We don't want that, we want your experiences with us to be painless and easy. DM us, Cullski, what's going on? *JoanO"
"I hate @115714 the Service is terrible and I pay to much damn money 🖕🏽🖕🏽🖕🏽🖕🏽 | @737818 Oh no, hearing this definitely concerns us. Please send us a Direct Message, so that we can further assist you. -AH"
"@TMobileHelp I want to temporarily suspend a line on my account. What will it cost me? | @567127 Thanks for reaching out, we will be happy to help. Send us a DM so we can access your account more securely. *JesseP"
"@115911 Why is it that I ordered a phone, it says shipped, but hasn't shipped? | @292528 We can check this out for you, Nasr. Send us your order # in a DM! *NaeJ"
@115911 why can’t you guys let me get my new phone thru warranty?! | @737878 Let's check out all the ways to put a new device in your hands. Send us a DM and we can chat more. *JeremyJ
@TMobileHelp PLEASE ADVISE YOU CST REPS WHETHER OR NOT THIS INfom they are providing is only good over the phone to a mailed address. | @737879 Hello @737879 how can we help you? *JorgeL
"Wow @115911 y'all fucking suck, worst fucking service ever, y'all ain't shit | @737880 This is very harsh. What's going on? DM us and tell us everything. We're always here to help. *JamieK"
"@115911 y’all service is fucking trash I’m getting rid of this bullshit | @737881 What's wrong, Art? I'm sure we can turn this for you, DM us. *JoanO"
"@115911 Customer service attitudes are great but they should tell you whether the offer is good in stores or only over the phone. | @737879 We only want the best for you, Zanzi! What's going on? *KellenF"
"Not sure why but all of a sudden I can’t call and talk to @sprintcare representatives. Kinda annoying but 🤷🏽‍♀️ | @737947 Please send us a Direct Message, so that we can further assist you. -JE"
"@sprintcare @115714 https://t.co/Wjzwd2EuPK is failing IMEI/MEID check steps. Tried 4 browsers on 2 different computers. DM sent, no answer | @545888 Can you give us a confirmed time at which you can be contacted? -FA"
"@115714 | @737948 Hi there, what can I assist you with? -SH"
"@115714 | @737949 Hey there, are you seeking assistance? I'm here to help! - AW"
"I’ve never understood why I have full bars and LTE and my phone take forever to load @115714 | @737950 We would love to look into this for you. Please send us a Direct Message, so that we can further assist you.-DD"
@115714 has the worst service ever !!! | @122983 Please send us a DM and follow us so we can assist you. -KG
@115714.. Your rep just told me I have to pay for a bill you guys did not close due to “human error” that is 4 months old... Why! | @737951 Please send us a DM so that we can further assist you -LH
Why does @115714 sucks so much smh | @312459 This is not the feedback we like to hear. Please send me a DM advising me on why you feel this way. -NW
"@115714 | @737952 Hi there, Please let us know if you need any assistance? -SMG"
"@115714 please hire better managers & employees in vineland New Jersey!! They’re making you look bad & lying their way to sell phones | @737953 This is very troubling to hear. Can you please send us a DM, May? -CDE"
"@TMobileHelp Please help. Nobody is able to help me make my final payment and im totally being stonewalled and dont want the final bill to go to collections | @738053 You're in the right place! Let's get this done :) Please, meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"@TMobileHelp I'm having trouble with the chat feature on the website, can someone here help? | @738054 I can totally help! Let's chat. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"Then teach the @115911 representative basic math. ""Okay honey let's add these decimals together."" | @738055 @115911 Uh oh! Send over a DM and let's work this out *BrookeK"
"@115911 @TMobileHelp is the new bogo offer comes with iphone 8plus too? | @738056 It sure does! :D Send us a DM if you have more questions, we'd love to go over this awesome deal with you! https://t.co/vv9JsrbUOZ *AbigailRoach"
"extra 30$ to get my iPhone x shipped in faster @115911 and they said they can do anything about it before smh anything for money right! | @697579 Let's see what is going on with that order and shipping! I sent you a message over DM, please meet me back over there. Thanks! https://t.co/98fTbXON7k *HeatherPeterson"
"@115911 not feeling the #magentamagic as you continuously and consistently fail me. | @738057 Uh oh, James! That's not how we want you to feel! Send over a DM and allow us to turn your experience around! *BrookeK"
"@115911 @TMobileHelp your website and mobile app are both crashing. Is this wide spread? | @542208 Hey Rick, hit me up with a DM and I'll be happy to find out what's going on here for you. 😊 https://t.co/JndQXzqo6y *UsmanArif"
"@115913 I am tempted to leave TMobile after 15 years so I can be rewarded with deals when I leave and come back. Who wants six lines with an excellent payment history?? #sprint #verizon #loyalty #addthisline #irritated #blackfridayindeed | @738097 Hey, Kayla. Please check out these great deals for new customers: 50% off of your current plan here https://t.co/9DVCZwuoCz or FREE unlimited for a full year here https://t.co/gbN1RsoAV8. We'd love to have you joining the Sprint family! =) -DC"
@115913 I am tempted to leave TMobile after 15 years so I can be rewarded with deals when I leave and come back. Who wants six lines with an excellent payment history?? #sprint #verizon #loyalty #addthisline #irritated #blackfridayindeed | @738097 @115913 We’d hate to see a valued member of our #MagentaFamily leave. I see your DM and will be reaching there to help. https://t.co/Et1Fu7xZtb *BarbPelotte
"I absolutely HATE @115714 @sprintcare. I already am not feeling well and they aren't making it better. Switching as SOON as the opportunity presents itself. BYEEEEEE 🙄👋🏾 | @738098 Hey there! This is not the way we want our customer's to feel. Please, send us a DM so we can discuss the issues that you are having. -MD https://t.co/rMApsV8PQY"
@115911 this can be frustrating just bought 2 note eights and because I bought them 2 days early no bogo deal! Why do you not give loyal customers a heads up. 12 years and upset! | @738192 Let's definitely look into the details! I'm your go to! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"@115913 bait & switch data  deprioritization-wow! No prob unlimited data years with #att Regret move 2 #TMobile
@ATT warn your customers! Tonight, 2 hrs 6 reps for smart watch set up purchased at Tmobile corp store. Business Care offered to email tech manual-wow! Not working! | @734682 @115913 Hey Dan, we'd love to get your Apple watch set up. Let's find out what's going on. Send me a DM & we'll get to the bottom of this https://t.co/PUCbqyZK4U *RachaelTansey"
"@115911 @TMobileHelp What about deals for existing customers who don't need new lines? Would love to have deals that would apply to me, been with you guys for 8+ years! Serious fomo. 😔 @115913 | @288225 @115913 A new line may not cost as much as you think! Mobile Internet and Digits lines qualify. There is also an LG offer that does not require an add a line. DM for more info. https://t.co/PUCbqyZK4U *RachaelTansey"
I bought Note8(T-Mobile version) from https://t.co/n2Orw702fe. I would like to unlock it. I called Samsung and they said T-Mobile can give me unlock code. So I called T-Mobile customer care and the rep couldn't find my device in the system. Help me. @115913 @TMobileHelp | @738345 @115913 I’d be happy to help you get your phone unlocked. Please send a DM my way to get started https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 @239217  Haven't been able to access panda's site for the past two hours.  How do we use our T-Mo reward? | @738433 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Lana. Send us a DM! *RickK"
@sprintcare ever since the last update the ‘thinking’ circle on my phone is non stop! It’s next to the LTE How do I make it go away? https://t.co/jQQFdr0YnT | @738550 Hey there! Are you having any issues with the services? Please let us know to assist with this matter. - EG
Have to send this b4 i get 2 wrk bcz  i will not have signal there...because i have #sprint.  But they say i hv great signal.  1x is not a signal. | @424818 Sounds like something we need to take a look. Please DM us to assist with this matter. - EG https://t.co/rMApsV8PQY
"For real 😒 https://t.co/GnBDjAqUkr | @738586 Hey, @738587! We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *KellenF"
"@115911 your service sucks. I bought a brand new phone had to have it replaced and what do I get? A refurbished unit. #nohappy | @738639 Hey there, Wilhein! This is not a good experience for you. Please send us a DM and let's take a closer look for you! *BrookeK"
"@115913 please make sure to hire more competent people for your ""customer service experts""....that can't even read a whole message through to save time for bs responses to get same final response!!! https://t.co/sYKBhUiuIC | @734500 @115913 That’s not the experience I want for you when reaching out. I see you’ve been working with us in DM. I’ll meet you there so we can continue working https://t.co/Et1Fu7xZtb *BarbPelotte"
"@TMobileHelp Ik ben mijn inloggegevens kwijt, en kan me ze helaas ook niet meer herinneren net nu me mobiel in 1x met een PUK code is vergrendeld.... Hulp nodig aub! | @738640 Hi there! We would love to help, but you've reached T-Mobile USA. Try sending a tweet or DM to @2399 Thanks and have a great day! :D *AbigailRoach"
@115913 Absolutely love @115911 and all you've done revolutionize the US cell industry. Excited for BOGO but do you have any deals on Samsung S8's for existing customers that aren't adding lines. Already have 9! Need to pick plp off the street to join my family. Lol | @426113 @115913 We have some great offers on phones and I’d love to see what I can do to help you get a great deal on one too. Please send a DM my way to look at options https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 @115913 my service has been cancelled for some reason there was a balance of $1100 I am going thru financial hardship and started a new job and my first check is not until 12/1 service was suspended on 10/15/17 | @738641 @115913 Hey, Israel! We absolutely want to keep you connected and work through these difficult times. Please DM us, so we can look into our options. https://t.co/ZxXpYRedaq *NicholasTomchik"
@115911 says I am a payment behind and they can explain why and I make my payment | @597944 We would love to get to the bottom of this for you! We'll meet you back in DM so we can get this figured out together :) *ShaynaVega
"@115911 I saw your Black Friday ad for BOGO when you add a line, but are there any deals for those of us who are flying solo? My wife is tied in with her Sister and they don't want to switch!😡😡 | @738851 That's a great question, Jess! DM us so we can see what we can do for you! *MelindaR"
@115911 are you still offering the $300 trade in credit towards an iPhone X? | @738852 Yes we are R. DM us and we'll get you all of the details. *KaeW
"@TMobileHelp legitimation because he is not calling from the original number and if yes, what will he need for that except the telephone number of the simcard? 2/2
(And - btw - why can't I simply book passes in my web account?) | @738853 I would love to lend a hand with that data pass and account set up. Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson"
".@117540 @115913 @115911 need some clarity on pixel offer. can existing 1-line sc unl or one customers take advantage without new line? | @475506 @117540 @115913 Great question. To qualify for the promo you would need to add a new line. Check out more info, here: https://t.co/ZpUYFrAEQJ *DanKing"
"@115911 @115913 If I switch from at&t to t-mobile what kind of deal can you give me? | @739349 @115913 I'd lvoe to see you make the switch, Adam! Check out our Holiday Deals page here: https://t.co/p6mO5INt1p for all the latest. DM us if you have additional questions! *AlissaFast"
"Going on my 3rd day of no cell service from @ATT and thinking I might switch to @115911. #attoutage  #notamused | @739351 We would be happy to hook you up, Michelle! Send over a DM and let's chat about your options! *BrookeK"
@115911 is the worst. After UPS lost my phone they took a week to refund me. Then charged me for the phone again after they refunded it and said they have no record of me ever paying. Definitely going back to Verizon. Not worth a slightly cheaper bill. | @739352 We understand the importance of correct billing. So that we can look further into this for you please send us a DM. *KaeW
"@139703 I want you and @115913 to look at what I have been through on my account since joining @115911. You will be appalled by the barrage of different systematic things that have gone wrong. Kirsten Hartford on Twitter is helping but this needs to stop from happening | @439766 @115913 We're here for you, Jason, and are committed to turning your experience around. We'll be following up in DM soon. *RachaelTansey"
"@115911 you guys may need to recheck how strong your coverage is in Atlanta and it’s suburbs. It’s not how many places you have coverage in, it’s about how strong the network is in those areas where you have coverage | @739353 We appreciate you reaching out. We're happy to dig into this with you. DM us. *GiselleM"
"Team Magenta,
Your loyal customer extremely needs your help. I called 911 they couldn't help @TMobileHelp @115911 @115913 
Thank you | @739354 @115913 We're here for you! We'll make sure you get the assistance you need. I see your DMs, we'll be following up shortly *RachaelTansey"
"@TMobileHelp So we financed new Galaxy S8s when we switched to you from ATT. We HATE them. Do we have any options to swap for iPhones? Love the service, miss our iPhones.... | @739355 I'll certainly be more than happy to help you switch to #TeamiPhone, 😄 shoot me a DM and I'll get you the options! 👌 https://t.co/soWScqBSGm *JohnAnderson"
@115911 I need iPhone assistance | @739356 I will respond to your DM ASAP! https://t.co/WZM6cbcgHU *JonPorter
"@TMobileHelp How do I get help with a possible warranty related issue on my phone? I think its still in warranty. Thanks. | @216781 Hey Scott, we're always happy to assist via DM! You can find me here: https://t.co/9IUH5Nit1g I'd love to make certain your device is working how it should! *AmberSellers"
@115911 why are you guys SO stupid? https://t.co/e010gA5GLa | @134969 Hi Nina! This typically happens when you pay the previous month's balance after the due date. We can take a closer look with you. DM us. *GiselleM
I wonder what it's like to have a phone service that doesn't screw you over like @115714 does. | @739633 Hi there. What seems to be the issue you are having? - JM
"@125241 @sprintcare @115714 you announced 2 months credit for customers in PR affected by hurricane María, you still charching and no such credit reflects in the bill. LIARS. Btw service in Humacao started 1 week ago,not reliable and SUCKS. | @444089 Hi! Credits will be reflected within 1-2 billing cycles. You will see the normal charge and also the credits. Your patience is appreciated. - AA"
@115714 I don't know why you have started automatically expanding my high-speed data n charging $15 when you never did steal this way before | @739635 Some of our plans have automatic Data buy-up built-in in order for customers to enjoying high speed navigation. - JM
"I️ need for @115714 to explain how I have iPhone forever, yet I can’t get a new iPhone | @739636 We'd gladly help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare why why why do you make it so difficult to sign in and pay my bill? How does my username expire? #everysinglemonth | @739637 We'd like to look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"goodness.. when your cell phone bill is more than your car payment... something has gone wrong with the world! @115714 #craziness #somuchmoney #idliketobuygroceriestoo 😩😫 | @739638 Hi there! Do you need any assistance? If so, please let us know to further assist. - EG"
"@115714 I have never paid so much for a phone bill in my entire life. Absolutely ridiculous, you guys have yet to prove to me after three years that you’re cheaper. #thanksfornothing | @739639 Can you please send us a DM so that we can verify what's going on? -BJ https://t.co/rMApsV8PQY"
Thank you Sprint proud and loyal customer for 13 years! @116447 https://t.co/eItzKlV1O6 | @525149 Thank you for being a loyal customer! Team @116447
"Nu voor de 3e x @TMobileHelp moeten bellen. Zeggen ze dat je automatisch teruggebeld wordt en je in de rij blijft staan. Na 2h nog niet teruggebeld 😤 | @739655 We would love to assist however we are T-Mobile US, you may want to try @121678. Have a great day! *LaurenWalker"
"@TMobileHelp I'm on a simple choice plan now with 2 free mi lines from last year. If I switch to mobile one, do i lose those lines? | @406484 Let’s check it out! DM me here https://t.co/xTjNVF3Ex4 and we will take great care of you :) *KirstenHartford"
"No big deal just spent a lot of $$ at @115911 2 days ago and already having issues with my service.... 😡😡 | @739657 Hi there, Jessica!!! This is a big deal we need to get you all the #MagentaConnections, I will meet you back in DM right now! https://t.co/nFCVJunANW *DJConstable"
"@TMobileHelp hi guys need some help | @376430 Never fear, #StellarSellers is here! I've got my cape today, send me a DM https://t.co/9IUH5Nit1g and I'll save the day! *AmberSellers"
@115913 Why do you BOGO offer only to new lines. Do you want the loyal existing customers like me for more than 5 years to change to Verizon or Sprint? | @739660 @115913 Hi! I's be sad to see you go and we'd love to work with you in DM. We've got your DM and will reply shortly. Thank you! *AlissaFast
@TMobileHelp Hey guys. I’m traveling to Europe next week. Can you help me alter my plan so my phone will work in London? | @160323 Hey Mitch! Most of our plans already include Simple Global https://t.co/COVxMcdcPs! I can definitely take a look for you just in case. Meet me in a DM. https://t.co/wnPk0Kpe5r *BrittanyJones
I am leaving @115911 first chance i get. Worst company ever!! | @739681 Whoa. We want to change your mind. DM us. *GiselleM
"Is @115911 not working right now or is it just me?!?!? | @739657 Hey Jessica, let us check out what's going on there and make sure you get back online as soon as possible. DM us. *JoanO"
"@115911 and your Customer service for telling me I have no record when I'm calling from your phone lol to give you money for the bill https://t.co/1aMj9YQ99H | @740087 Hey Richard, we only want you to be confident with our support. DM us and let's talk about your experience. *JamieK"
"@115911 @TMobileHelp Brought new Pixel 2XL to my account, added a line to meet the rebate criteria.  Filed the online forms and attached paperwork. Status page on your website said ""Received"" until two days ago--now it says, ""Sorry, unable to process your request."" Huh?? | @740091 Oh no! Let's figure out what's going on with your submission. Send me a DM https://t.co/so3NREySxr, so we can get started. *ChrisScott"
"@115911 I ride a commuter rail into nyc everyday. Is there a reason I completely lose service 15 minutes before I go into a tunnel even though my phone has full bars? | @740092 That sounds odd, Matt! Send over a DM and let's take a closer look for you! We are happy to assist! *BrookeK"
@117543 how is the coverage in  roseburg or 97471. I’ll be traveling there. Have they got any upgraded service there. Thanks | @185083 @117543 Hey! I want you to have the best service available when at home and traveling. Send me a DM and we'll check this out. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 seems it is that time again already to contact you yet agian about my bill not being right | @560969 Hey, AO! I understand the importance of a consistent bill. Come on over to DM, we'd be happy to take a closer look! *KellenF"
"@TMobileHelp hey, what happened to the $300 off deal on the iPhone X? | @471008 Hey Andrew! We still have it! :D Send us a DM and we'll go over the details! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 @TMobileHelp sent a DM | @399045 Hey Isaac, I'll reply to your DM now buddy. 😊 *UsmanArif"
"@TMobileHelp Even after entering correct password, you locked me out of account and now since yesterday, I cannot even reset my password. I am always getting ""sorry we are currently experiencing problems with our server"" | @740094 Your #MagentaNinja is here to help! Send me a DM so I can get you hooked back up again! https://t.co/yZ5k0mtFsX *SonjaKett"
"@115714 Is something wrong with the Sprint app or Sprint website? I keep getting the error in the attached pic... https://t.co/68r4HbKHFp | @740157 Oh, I know how that can be! Have u tried refreshing the webpage? Is the app up to date on your phone? Please lmk what troubleshooting steps you've taken. -MP"
@115714 get your 💩 together 😒 | @740158 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
"Has anyone been able to take advantage of the @115714 and @115940 deal yet? I added it to my account but Hulu is saying I haven’t. | @740159 To complete Hulu signup, phone must be active on Sprint network, not on Wi-Fi, not roaming.  https://t.co/q3KFiJsGQi - JM"
"I can’t dial 411, *2 or *3. Why??? & why am I getting this when I dial 411 if I’m @115714 https://t.co/iWeIpvbxIh | @335665 When did it start happening? Have made several attempts and get the same message? Have you power of and back on your device? -PC"
"@115714 & @115940 who do I complain to about the ""Internal error-server connection terminated"". | @740160 Thank you for letting us know, sorry you're currently having problems. We will forward your concerns along. Team @116447"
"@115714 when will I get my free Hulu? | @740163 Hey, go to https://t.co/9iQNtDIXhz to know everything about it. -LC"
@115714 you got some explaining to do regarding my bill! | @740164 Hey there! How can help you? Send us a Direct Message! -ND
"When your gps is in your other car and your @115714 iphail has random service outages, so you’re 20 minutes late to an appointment. #rage https://t.co/Kf5sEjEglB | @458793 Please DM us so we can look into that. -LC https://t.co/rMApsV8PQY"
@sprintcare is your network down in the Chicago suburbs? | @740165 Hi! How long has this been happening? Is affecting anyone else around you? Please send us a Direct Message to work into this situation. - AA https://t.co/rMApsVqrfy
"Not sure how @115714 can openly lie about their network reliability. I have 4 bars LTE and yet it takes over 5 minutes to load a picture, don’t even think about a video! Sprints network is a 2/10 @sprintcare | @740166 Please send us a Direct Message, so that we can take a look at this issue for you. -BJ https://t.co/rMApsV8PQY"
"@TMobileHelp I need help with iPhone X order | @679542 Thanks for the DM, Roberto! Replying to your DM now. :) https://t.co/eiqro2hcq1 *KyleSaragosa"
"@TMobileHelp does your business service work with VPN? | @547152 Hey there! I see your DM, and will be providing you with all the details there, so be on the lookout. *ChrisScott"
@TMobileHelp So the BOGO offers don't apply if you're a current customer looking to upgrade lines? | @693749 You would definitely be able to use the BOGO if you are a current customer! :) You would just have to add a line as well! :) DM me and let get you all the specifics! :) https://t.co/86MicZnF9C *WarrenCamp
@115911 @TMobileHelp does my business plan qualify for free Netflix? #DAYCAREKIDSWANNAKNOW #NetflixOnUs | @456087 Yess Rahjah! I can totally help you with all of this. shoot me a dm so I can help you out. https://t.co/Hch7N8hFAc *ConnieMixson
"I do not get why you all made the decision to suspend a business CUSTOMER WHEN NOT PAID WITHIN A WEEK? @115913 | @740430 @115913 Hello James, let's get to the bottom of this together. Meet me in DM so we can chat. *AlissaFast"
@115913  #tmobileForgotTheCustomer Why in the world would you suspend a business customer line after a week?????? | @740430 @115913 Hi James! This is truly not the experience I want for you and would love to check out what happened with the account. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 is there an outage? Why is data so slow!? | @214587 Hi Frau, let's see what's going on. DM us, we'll get you the 🔥🔥🔥 speeds you expect from us. *JoanO"
@TMobileHelp Sent you a DM. Thanks. | @578912 I see your DM and just sent a response. I'll talk to you there! *SonjaKett
"@115714 @sprintcare, isn't the hulu offer available for existing users? Thanks! | @677944 You will receive a text message with an activation link, enter your email associated with your current Hulu account; it will recognize you and prompt you to login. After you login you will be asked to activate the Hulu account included with your Sprint plan. -GB."
"@115714 @sprintcare, isn't the hulu offer available for existing users? Thanks! | @677944 Hi! If you’re already a Hulu Limited Commercials plan customer without any premium network add-ons, and if you pay Hulu directly (not through a 3rd party), great news: You can switch your billing for Hulu to Sprint. It will be included as part of your Sprint Unlimited plan. -GB."
Is there an outage in Atlanta @115714?  👀 | @740706 When did you star having this issues? What type of issues are you having with the service? What does it show on the signal bar? Does any error message pops up on the screen? -PC
@sprintcare being on the phone for two days! Issue still not resolved!! | @150243 Please accept our apologies your concern is not resolved. I will have your analyst reach out to you today.
"In store told another . It’s highly infuriating to have your hopes up set by sales associate and then be let down by “customer service “ @115714 | @740707 This is very concerning to us, we strive for excellent customer service. It is one of our main priorities. Please allow us to turn this around, DM us to talk about this -Maria Q"
@115714 didnt know y’all enable managements bad theft habits | @571088 Hey Larry! This is a great accusation and is deeply troubling.  Please send a direct message and elaborate more on the issue. We are here to help! -CO
"Every since I️ did an update on my 6+ phone it’s been acting up! Missed/dropped calls, texts, ext. @sprintcare I️ know you want me to upgrade but this is ridiculous!
#disappointedagain
#customersupportbad | @740708 Please send us a direct message for further assistance. -PC"
"It's outrageous how terrible the customer service is for @115714 I live in KC so with Sprint here I wanted to go ""local"" & I've had to deal with them time and time again.  If you have @115714 keep a close eye on your bill! | @740709 Hey Matt! We don't want you feeling this way. What makes you feel this way about us? Please send us a direct message. We are here to help! -CO"
WTF @115714!!!! 🤬🤬 Why do y’all take our phone payment than days later put it back just to take it out again?!? You are screwing thing up with our bank and costing us more money!!!!! 😡😡😡#NotAHappyCustomer | @287033 Send us a DM to further assist you. - JM
"@sprintcare has Thee worst customer service ever!!!!! | @466584 Dom, please know that we'd like to take care of your concern and be able to deliver the kind of customer service you deserve. Please DM us for further assistance. -AC https://t.co/rMApsV8PQY"
Hey @115714 is the half off lease deal on the Note8 only for new customers? Or can upgrades get it as well? | @643064 This promotion is available for new and existing customers adding a new line of service. -LC
"I figured it out no help from @115714 go to services / add, change svcs / add svcs, select hulu | @156678 In regards to upgrading and special offers, please log into you account at https://t.co/y5KU4cSsLx to check eligibility and special offered tailored to your account.  Thank you and have a good day. -Felicia R"
"I figured it out no help from @115714 go to services / add, change svcs / add svcs, select hulu | @156678 Good morning.  I would like to apologize for the experience you had adding Hulu to you account but it is definitely good to know that you were able to take advantage of the offer. -Felicia R"
"@115714 I just upgraded two phones on my plan. Usually my payment is due by the 23rd of each month. I was never told in store that the date will change. I just got a text saying my payment is last due.  I’m getting charged an extra $30 for it too | @740711 Let us look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 you are horrible lol why is my phone not making or receiving  calls | @740712 Since when are you experiencing issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"Want to investigate a new @115714 plan, but their site is garbage for current customers. I'm at work and can't suffer being on the phone for 30-60 minutes either. /s | @740713 Hey, we can help you! Please send us a Direct Message so that we can get started. -ND"
"@115913 
I have been a customer since Dec 2002.  For the past 3 months I have contacted CS to rectify a billing problem and I was promised that it will be resolved.
Last statement made the error even greater.  I've become fearful of contacting CS.
I would like a resolution. | @740725 @115913 Hi. You deserve a billing expert on your case and you've come to the right place. Send me a DM and we'll work together to get this resolved. https://t.co/3sF8qpf2nx *AlissaFast"
"Hey @115913 and @115911 - we have 9 lines with Sprint. You’re hilarious. Sprints network is hilarious. We’re a comedy club. Help us make the change to the pink side of the moon? | @740726 @115913 Hi! I'd love to see you on our side of the moon! Check out our Carrier Freedom page here: https://t.co/eHNZ49126v and send us a DM, if you have additional questions. *AlissaFast"
"I still don't have any service, been more than 18 hours now 😔 @115911 @TMobileHelp @115913
Send help, location is Sanger, CA | @740727 @115913 Oh no! That's a long time without service. You need your phone! Let's check this out together and get you an update. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
Why the fuck my service not working @115911 ? My phone has been acting up since yesterday morning. | @740728 Hmmm let's take a look. We definitely need you staying connected. Send us a DM and we can look into this with you! *ErikS
@115913 @115911 again your iPhone app not working this is everyday come on https://t.co/3uLvDwMcMi | @273749 @115913 Hi! This is not the experience I want for you or any customer! We've got your DM and will be replying shortly. Thank you! *AlissaFast
@115913 considering a switch to T-mobile.  Currently with Verizon for $126 a month for 2 lines and 24 GB of data.  What's the best deal you can make to get me to switch? | @740731 @115913 Hi! Check out our T-Mobile ONE plan! It's pretty awesome and Netflix is included! https://t.co/IGcNxs52Dw *AlissaFast
"Not a deal if you are limited to simple choice or tmobile one accounts. Also, tmobile charging $20 for the upgrade. Not a deal https://t.co/TdPjO4S71d | @740732 Simple Choice Unlimited plans are included! We can address any concerns you have regarding the BOGOs. Send a DM my way if we can further assist https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 so now that you’ve limited my data abroad how does it affect the amount of time I can spend abroad without you cancelling my plan? | @324008 @115913 Hey! You deserve the best service available while traveling abroad. Let's get to the bottom of this together. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115913 @115911 So, I'm trying to convince 2 coworkers to crossover. They won't. They claim they tried TM and had no service in their area & switched back to V. One is Northern Jersey. I need help here! | @251053 @115913 Hey! I love that you're sharing the T-Mobile love out there. Have them check out the maps to see what's improved in their area! *AlissaFast"
"@TMobileHelp Hey, why am I the only one who is receiving calls and messages about payments when I'm not the owner of the family account? | @146042 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"@115911 I was not able to RSVP for Club Magenta because the link didn’t work on @129941 :( | @376297 Hey, Snah! Definitely want to get you in Club Magenta! Send us a DM, let us help out! *EbonyC"
@TMobileHelp I dont feel like calling customer support. Already on the phone. DM please. | @427871 No worries! We're always here to help! DM me whenever you're ready: https://t.co/hsJ4QAiTJb *RachelMartin
"@115714 I can’t find my sons iPhone SE. can I ping it? He hadn’t activated find my iPhone. | @741202 Unfortunately, without find my iPhone activated, you won't be able to do that. We do apologize. - NJ"
"1 hour, 19 minutes, 19 seconds @sprintcare. I need some sort of credit, this is how y’all treat customers? | @192002 Hi there! This is not how we want our customers to feel. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 | @741203 Hey, thanks for contacting us. Are you seeking assistance? We're here! - AW"
"My AT&T phone does it now also but that was after the update https://t.co/hiEv6ybLpo | @737950 You need to send us a Direct Message, so that we can further assist you-DD"
"How Do We Draw a #Privacy Line? | @39182 @115714 @39183 @39184 #4thAmendment #IoT https://t.co/sJzSeeIBoA | @741204 Hey there, what's going on? - AW"
"@115714 | @741205 Hey there! How can I be of assistance to you at this time? I'm here to help, please let me know. -JJ"
"@115714 my S8 hasn't been receiving all texts for about 2 wks now. Using Google message app, tried the pound code to reset service. Not wrk | @197108 Hello Justin! Thank you for contacting us. Please DM us for further assistance, we'd love to help! -AC"
"@sprintcare is there an outage in El Paso, TX? Data services have been incredibly slow today. | @741274 Hey Tom! We would like to take a look to this matter. Please, could you provide us your nearest cross streets and zip code? - LR"
"@115911 I'm so pissed with your services I'm really thinking about switching to another phone service unless you guys fix this problem... | @741311 Hey Nicky, what's going on? DM us, I'm sure we can help change that for you. *JoanO"
"@sprintcare Waiting on hold for 40 minutes now and getting the run around trying to get a refund?  Terrible customer service @115714! | @291383 Can you please send a private message, so that I can gain further details about your account?"
@sprintcare Waiting on hold for 40 minutes now and getting the run around trying to get a refund?  Terrible customer service @115714! | @291383 Hello there! This is not the type of feedback we like to see. We strive for the satisfaction of our customers.
"@115714 hey, I called 911 on an employee about an hour ago. I need to file a complaint. | @741348 Hi, This is really concerning to us and we would love to help. Please let us know your issues and concerns. KB"
".@115714 makes me so frustrated that it physically hurts | @185646 Hi, this comment concerns us. Please send us a DM so we can discuss what makes you feel this way. -RA"
Deeply hurt my @115714 account was hacked & trust rattled. This is how loyal customers are treated? @sprintcare @116447 | @440354 This is not something we want for any of our customers.  Team @116447 is here to assist. We will DM you.
Deeply hurt my @115714 account was hacked & trust rattled. This is how loyal customers are treated? @sprintcare @116447 | @440354 This concerns us.  Please allow Team @116447 to turn this around and assist.
"@115911 @TMobileHelp why TF have I been without a mobile network connection all day in Charlotte, NC. @115725 how's your service here? | @741400 Yikes! Let's check that out for you Janelle, shoot me a DM https://t.co/zMHlDmwgGJ #iGotYouCovered ;) *VictorianLang"
"ayo, i got the same damn issue.. EXACTLY the same issue https://t.co/PCSwpoTwBX | @741401 Well, let's get this taken care of for you! DM us and we'll get this resolved ASAP! *WhitneyJ"
"@115911 Really? I’ve been a customer since 2012. No late payments, and All u worried about is me paying off the phone after canceling | @581646 Hey, Bobbee! We certainly don't want you to cancel. DM us so we can turn this around! *EbonyC"
"I pay like 140 for my phone hill and my service is on another level of garbage today @115911 y'all are fucking up | @741402 Hey, King! Let us take a look into the service troubles you're having. DM us, so we can turn this around! *EbonyC"
S/O to @115911. Getting that new phone ordered today was a breeze 🙅🏾‍♂️ | @465267 WooHooo! Glad it all worked out smoothly for you! 🎉😉 #MagentaToTheRescue *AshleyHamilton
"@115911 can u pls get ur act together | @741403 What makes you say that, Tia? DM us here with some details so we can help out. *BlakeT"
@115714 is fucking stupid | @741438 Please send us a DM and follow us so we can assist. -KG
"@sprintcare Our pocket mi fi says connected but no internet. Any ideas? | @741439 Hi there, thanks for bringing this to our attention.  Please elaborate the issue you are having today? We are happy to help. -RM"
"Got international plan @115714 in San Diego on biz account, told 20 cents/min. Got $500 charge! HELP @116447 #sprint | @741440 I'm with Team @116447 and here to help. Please send us a DM with your contact information."
"@115714 why don’t I get service at my house when I get 4 bars at the Sprint Store that is a block away from me? | @741441 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
@TMobileHelp any idea when the pixel2 xl November security update will be released? | @741538 Great question for a great device! Send me a DM so we can chat! *SophyaBates
"@115714 can y’all PLEASEEE explain how tf my bill is $413.19? I need mf answers. | @__twitty__ This is very concerning and we'd like to help you. Please send us a Direct Message, so that we can further assist you. -KK"
"@115714 really needs better insurance people, I’m about to lose my shit. | @741541 Can you elaborate on the issue you're experiencing? Please send us a Direct Message, so that we can further assist you. -CP"
"Definitely one unhappy @115911 customer | @741598 We're here for you, Alyssa. What's going on? DM us. *GiselleM"
"@115913 Is there a glitch on the iPhoneX online ordering system? Ordered and signed the EIP on release night but T-mobile has no record. | @741599 @115913 We want you to get your phone asap, DM me and we'll dig into this https://t.co/Nr93OTtXRx *TaylorBest"
"Fix whatever’s wrong with my phone @115911 | @741600 Hey, Mely! A broken phone is no fun! Send us a DM, so we can take a further look. *EbonyC"
"Tell me about it shits stupid https://t.co/QR9awgTaUa | @741601 We're happy to address your concerns, Papi. Please DM us. *GiselleM"
"um maybe the storm? https://t.co/ldu9UHDLSv | @690294 Hey, @741402! We only want optimum #4GLTE coverage for you at ALL times! Send us a DM, and we'll analyze the area! *KellenF"
"@115913 added a line of service for the pixel 2 and t-mobile still cant process the rebate...should have stuck  with @115725... | @741602 @115913 Promo's are my forte, DM me and we'll figure this out together https://t.co/Nr93OTtXRx *TaylorBest"
I love @115714 | @741629 We glad that you're part of the Sprint family. -KK
"@115911 i messed up and switched to @115714 and now i barely get signal, help | @741690 We got you, Devon. Send us a DM and we'll figure out a way to rescue you *ErikS"
"@115911 i messed up and switched to @115714 and now i barely get signal, help | @741690 Oh No! We never like to see our customers unhappy. Please send us a private message. We would be more than happy to assist you."
"Clearly certain things download and stream well on @115911 LTE, but podcasts are not one of them. What is the deal. | @351818 Hi Vincent, let me take a look at that for you, can you send us a private message and we can take it from there? *EricR"
@TMobileHelp | @741691 Hello there! *TiannahReagor
"@115714 so my family has been with sprint since the beginning, I remember n I had always picked the phones that were discontinued | @741713 Hi there, are you needing any assistance? -AF"
"@115714 | @741715 Hi there, how may I be of assistance today? -MC"
"How do I pay for unlimited data, yet when I hit a certain data  usage, my shit slows down? Tf. 🤔 @115714 | @741716 Hey there, thank you for reaching out to us with this. Shoot me a DM so we can chat. We are here to help. -IB"
@116447 can’t believe I couldn’t get a Apple Watch with Sprint cause of “accessory limit” on my account. Anything you can do to help? | @741717 Hey Chris! Team @116447 can look into this for you. Please send us a DM with your contact information.
"@TMobileHelp I’m a biz customer 4 well over 10 years- I don’t want an accnt rep- the last one lied and added lines - how do I opt out? #tmo | @467809 Hey there! I'll be your #MagentaExpert, can you follow this link https://t.co/oNhjmI1cTs and shoot me a DM? *VictoriaPollard"
"@115714 SUCKS. We never get service ANYWHERE 🙄 | @741791 Please send us a Direct Message, so that we can further assist you. -JE"
"@115911 Will your retail stores have iPhone X stock available for purchase on 11/3? @115913 | @371380 @115913 With the limited availability, the stores are currently doing ship to orders for the device. *AlissaFast"
"@115911 what happened to my speech-to-text option on my phone?  #yourkillingmesmalls #getittogether | @741858 Whoa! I rely on mine so I know how important this is! DM us, Jose, and we'll get this fixed ASAP! *WhitneyJ"
@115714 | @741879 Thanks for reaching out to us. How may I be of assistance to you this afternoon? -GT
@115911 I just bought a Samsung galaxy note 8 can I get it unlocked to use on Metro PCS? | @741942 Before I can answer that I need a few more details. Send us a DM so that we can discuss it Alexander. *KaeW
@115911 any update on your East Coast outage? https://t.co/78VU2B5l0W | @741943 We're happy to assist with your coverage concerns. Please DM us. *GiselleM
".@115911 what can you do about the ridiculous number of scam calls I’m getting? I’m on every do not call list but I still get 10+/day 🤷🏼‍♀️ | @741944 We're happy to review your options, Giulia. We realize unwanted calls are no fun. Please DM us. *GiselleM"
I swear to bob if I lose this gif battle I'm switching service providers @115911. yall better ask @ATT @117735 | @741945 Let's keep that connection blazing around the clock Rasheed. Send us a DM and let us take a closer look for you. *JeremyJ
@TMobileHelp  thanks for the awesome customer service. Chase Conway rocks!!! | @378495 WHOO HOO!! Thanks for the awesome feedback. You're a #RockStar! Have a great day! =D *LaurenWalker
"When @115714 ""LTE"" (2-3 bars) won't even load a basic Facebook page. Or take 20 mins to send this tweet. Ugh. https://t.co/PJNACDhIUl | @741964 We'd like to change the way you feel about us and we're here to assist. How long have you been experiencing this issue? -AA"
"Raise your hand if you love @115714 🙋🏾 and it's great service !!! ................. said NO ONE! Ever ! | @741966 Wow, what's going on? We want to help you -ES"
Thanks a heap to Xander at the Sprint store on 19! You're awesome! #Sprint #besttech | @741967 I am so happy to know that you are satisfied. Thank you for choosing Sprint! -JJ
"@115714 | @741969 Hey Elvin, how may we assist you today? We're here to help! -RW"
"I wonder if anyone was able to chat with their carrier at 6am this morning and totally get their issue resolved @115911 | @742012 We're always here for you, Jovan. What's going on? DM us. *GiselleM"
"After 17 yrs as a customer @115911 only offered $25 to keep me happy. I need @TMobileHelp ASAP. #fail #CustomerServiceFail | @742013 Thanks for reaching out, I'd like an opportunity to chat with you more, send me a DM: https://t.co/9HjR7d39YD *MarkMcLaughlin"
Hope @28345 is getting better customer service from @116447 and @sprintcare then he does his @115714 customers. | @201031 Thank you for speaking with Team @116447  Glad we were able to help you get a phone.
Hope @28345 is getting better customer service from @116447 and @sprintcare then he does his @115714 customers. | @201031 Thank you for talking to me tonight.
@115714 what’s the deal with having full bars on LTE and nothing works.. explain. | @742030 Are you experiencing device issue? Please elaborate more on this issue for us so we can gain a better understanding. -TR
@115714 I would visit my grandfather. #JustForYouSweepstakes | @742031 Hey there! Is there anything I can assist you with today. -GT
@115714. The mud | @246859 Thanks for reaching out to us. How may I assist you today? -GT
@115714 | @742033 Hey there? Do you have any concerns or queries you'd like for us to address? -JR
"If @115714 sends me another promotional e-mail with an obnoxiously loud video in it, I will gladly buy out my phone and walk to Verizon. | @686580 This is not the kind of experience we would like our customers to have. Please send us a DM so we can further assist you. -LP"
My free Hulu is amazing!! https://t.co/fLa16aDY2F | @742057 Glad you are enjoying Hulu.  Happy Holidays. https://t.co/rMApsV8PQY
"I would never recommend @115714 to anyone | @742058 This is not something we like to hear form our customers. Please, feel comfortable sharing with us any experience you're facing, via DM. -AP"
"Say whoadie, send me my issue @115714 | @184290 Hi there! Send me a DM with details and I'll jump on it. - LP"
"@115714 so your manager hung up on me after a 50min discussion after I asked should I be talking to tech support to solve this issue smh! #Worst | @742059 Oh my goodness, we are very sorry about that. We would like to assist you here. How may we help you?"
I’m sick of @115714 with there high ass bill & @115858  because my phone keep messing up 🤬 | @742060 Hi! Let me take a closer look into this to verify what seems to be the issue. Can you please DM me and provide me more details of your matter? I'll be happy to help. -MP
"Dear @115714 @sprintcare just about had it with your customer service. Sure your service “compares” to @115725 but your customer care is rude offensive and down right embarrassing sincerely a frustrated customer #sprint #canyouhearmenow | @742062 Oh no! Hey Rudeboy, we would like to address this issue with you and hear more about it. Would you please DM us? Thank you. Ange L"
"@115714 hows does a loyal customer get the Hulu access just announced? | @742064 Hi there! You just need to visit https://t.co/9iQNtDIXhz to add the service. Enjoy full seasons of exclusive series, hit movies, Hulu Originals, kid's shows and more. -BJ"
"The customer service at the Sprint Store (9598 E State Rte 350 C, Raytown, MO 64133) is complete trash!! #Sprint | @742065 Good morning.  I apologize for your customer service experience at the local store.  Is there anything I can assist you with today or has your matter been resolved? -Felicia R"
"Worse store & customer service experience ever @115714 @sprintcare | @742066 Oh no! Hey Nutella, could you please send us a DM so we can discuss this? Thank you. Ange L"
"@sprintcare Why do I not have signal.  I am at the Gaylord Resort in Grapevine, TX.  Seriously???  Is there a problem with my plan or what?  I have a BRAND NEW iPhone 8 Plus......this is absurd.  I seem to constantly have issues, yet my daughter, who has Sprint has no issues. | @361706 What is it currently showing on the signal bar?  Does it happen at just one location or more? -PC"
"Second day my mobile internet has been down in Richmond VA...@115911 any known fixes? | @742266 Oh no! That shouldn't be that way, Nick. Have you tried restarting your phone? Send us a DM if that doesn't work and we'll check things out together. *KeithM"
On the phone with @115911 making a payment arrangement and while on call I get a notification from my bank saying the payment was taken out. RUN ME MY SHYT BACK CUZ @115911 | @742267 We're happy to check into this with you. Please DM us. *GiselleM
Congratulations @115911 @115913 for losing a customer today due to the treatment a retention have me today. | @742268 @115913 Hey! This makes me sad to hear and I'd love the opportunity to turn this around. Please send me a DM so we can chat. Let's make this right! https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp me looking at my bill like WAAAAA https://t.co/YWYea1WORO | @454948 Lol, good one Pedro! Let's see what's going on with that bill! Follow this link to send me a DM! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
@TMobileHelp lemme get that Netflix lol | @742269 Let's see if we can set you up so you can #NetflixandChill! Send us a DM! https://t.co/vv9JsrbUOZ *AbigailRoach
"@TMobileHelp Do existing customers for over 10 years get Netflix free also? | @742270 Hey hey, Daren!!! #NetflixOnUs is the bomb! Shoot me a DM so we can check out your plan, I want my loyal family getting all the deals they can! https://t.co/RaTDVzOYlM *DJConstable"
$20 DLS upgrade fee! Really @115913 @115911???? After 14 yrs of doing business with you guys want to charge me $20 DLS just to buy another phone and continue to give you my money in exchange for a phone? | @335601 @115913 Hey! We've got options that don't include the fee. Send me a DM and we'll chat about your options! https://t.co/3sF8qpf2nx *AlissaFast
"@115911 @158861 any tips on how to improve pictures on my new #LGV30 ? I have a toddler and a dog and every picture I take is very grainy and processed.  I am not a photo enthusiast but would like to take decent pictures of my kid. | @742271 We're happy to dig into this with you, Stefan. We know how important it is to capture those priceless moments. DM us. *GiselleM"
Need assistance with my account please @TMobileHelp | @742272 I've got you covered! I'll meet you back in a DM! :) https://t.co/Mc0PtWxV6a *JoslynLajoie
"@115913 2 hours & 6 people tech department call last night. Multiple service issues not fixed. Today, since tweeted complaint, started w/Rachel, passed to Alex, now Matt is going to help me. Several hrs, 3 people, slow messaging back and forth, nothing done. @115911 sucks! | @734682 @115913 We're committed to resolving things for you Dan and are on the right path to take care of things. Meet me back in DM so we can continue our troubleshooting. *MattLegleiter"
Is @115911 down for anyone else in Miami?? @TMobileHelp | @742275 Oh no!  Can you shoot us a DM? https://t.co/Llbz2sQI37 *JohnKuhn
"@115911 hey just wondering where is my notice about upcoming bill before you pull the money out of my account? How about a little heads up! | @742276 I agree, reminders are important to stay on track. You should be receiving texts from us notifying your next bill. DM us and let's see what's going on. *JamieK"
"@TMobileHelp hi me again. Can you ease my worries. Lol. Just updated my card info on my pre order and now order status says it can’t locate my order 😢 | @119569 Howdy, my friend! We absolutely want to ease your worries! Especially with a new order. Toss me over a DM - let me work my magic. :) https://t.co/F1LcvbHvWu *DevynGalligher"
"@TMobileHelp fix y’all shit. Why don’t I have cellular data | @742277 Good morning, please send us a private message and we can take a look as to why the cell data is not working. *KendraA"
"@TMobileHelp heeeey, guys. Is there any chance to get a iPhone X in the store? | @200605 Hey Ralph, the stores have not had any of the iPhone X's available just yet. The quickest way to get one would be to order it. Are you looking to trade in a device? *StephanieG"
"@TMobileHelp Why did I receive a text saying I'd be billed in two days, then get charged less than 30 mins later? | @163695 We want to make certain that everything is correct with your payments and billing. Please send us a DM so we can make everything is good. https://t.co/IUIA5vQSHC *MattHargleroad"
And again for the second day in a row. This is getting old fast. @115714 @sprintcare @AppleSupport https://t.co/OEglfohTkw | @726856 Our Network Team continues working to resolve this inconvenience as soon as possible. We truly appreciated your patience. - AA
"@115714 @124218 your competitor is offering to eat your lunch. Now would be a good time  for #CustomerRetention team to do its job. https://t.co/NY777l4LI3 | @138020 Hello there. Your business is important to us and we would hate to lose you as a Sprint customer. Can you please send a private message, so that I can gain further details about your account?"
"@115714 is so trash, they have no customer care. I️ can’t get anymore annoyed. | @742558 Hey! What's going on? Please let us know to further assist. - EG"
"Hey @115714 - if you are rolling out an awesome new promo (Thanks!) you should probably make sure the people on the support chat have heard of it. #hulu | @742559 Hey, we'd gladly address your concerns. What would you like to know? -LC"
@sprintcare @115714 @233796 @1124 i want to continue my tidal but only if it’s hifi! How do we make this happen #sprint #tidal #HiFi | @190922 Hi there. Are you currently taking advantage of our 6 month trial or are you looking to start a subscription? - JF
I will never bill with @115714 again 🤗 | @742560 Is there anything we can assist you with? - LP
"@115714 has got to be the crappiest service provider ever!!!! I’m moving to boost, or straight talk, or something along those line! Which one has iPhone and hotspot?? No but for real!! 😡😡😡 | @742561 What is making you feel this way? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare , I'm having an issue with the new @115940 addition.
I signed up, but haven't received the text message yet.
I did the same process on another one of my lines and the text instantly came through on that line. | @267650 Good morning and thank you for letting us know about the HULU concern.  Are you connected to Wi-Fi?  If so, please disconnect from Wi-Fi as you have to be on the Sprint network to receive the text message.  Please let us know if this works for you.  Thanks. -Felicia R"
"Love when @115714 switches my due date for my bill a week early n doesn’t tell me 🙃 | @742562 Good morning! This sounds like something we need to look into, please send us a DM so we can further assist you. -CD"
"DO NOT, I REPEAT

DO NOT ORDER YOUR iPhone X through @115714 

Terrible sales people always lying! SCAMMERS! @115714 @115858 | @742563 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP"
"@138028 you got anything to say about turning my service off before my birthday, aldo before the due date? this phone was my first major expense so it's like youre fucking qith me on purpose. i dont want that to be the case | @147344 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP"
"@115911 is the worst company I have ever been. You’re the definition of a scammer shame on you | @742835 Woah, that's definitely not how we want you to feel about us, Micaela. What happened to make you feel this way? DM us. *JoanO"
"I go to @115911 BC my phone had an issue and the dumb bitch behind the register doesn't even try to help she just tells me to call customer service. She was in a bad mood even her coworkee said it.  @115911 STOP hiring stupid ppl who don't want a job 😧 | @742836 Hi Nette, this is not the type of experiences we want to provide you. Please DM us with more info, we'd also be happy to help with any concerns regarding your device. *JoanO"
"@TMobileHelp got sent a replacement phone & sim, phoned to activate the SIM and was told to go instore where I was charged to activate it. Assume I'll be getting statement credit towards that? | @742837 Let's get that taken care of for you quickly! Shoot me a DM here https://t.co/xTjNVF3Ex4 *KirstenHartford"
"@115911 How does one go about reporting someone using the wrong email address on a TMobile account? Someone used mine and I cannot unsubscribe (violating Canadian anti-spam laws). Tried chat, but it requires login, which I don't have. | @742839 Oh no, Leigh. Let's get this checked out for you. Please DM us. *JamieK"
@115913 nothing like TMobile data at 1 PM. .23 MBS!!! Sad. https://t.co/Ewm4g2sWBC | @294731 @115913 Hey! Fast data is a top priority and I'd love to work with you toward a solution. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115913 @TMobileHelp is this spam? If not, why isn’t STOP recognized. Super intrusive. https://t.co/mJY4ikxoHC | @742840 @115913 Hey! I'd love to go over your options to stop the survey and offer texts. Please send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 tech calls, @TMobileHelp msgs, now asked to keep a log of the times, location, signal strength to figure why simple text on $900 #Note8 sometimes doesn't work.  #uncarrier, refer to networks failures to simply text? John, $320/month plan to keep error log? Really? https://t.co/FV0dCx1YUa | @734682 @115913 We want to make sure the right steps are taken to take care of you Dan, I sent a DM your way a little bit ago and hope to hear back from you soon. *MattLegleiter"
@115913 can you please help so I can work this weekend ? 😣 | @742841 @115913 Hi! I'm sad to hear about your phone and would love to check out any additional options we have for you here. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Dear #Tmobile, you claimed ""bring your phone over"" so we brought our phones from @ATT but now you modified your bands, or did something, and we don't get proper reception. We have two lines, and no phone deals for existing customers. 😿 | @179044 I want you to have the best coverage and service available out there. Let's take a closer look at what's happening. Send me a DM so we can get started. *AlissaFast"
"@TMobileHelp Hello, it used to allow me to select the iphone x as an upgrade but once i login it takes it away as an option.  Is it only select customers who are allowed to select it? | @573918 Hey Josh. I'll be your #UpgradeWarrior today. Let's get this ordered. Follow this link:https://t.co/xKtJVNqc2V to meet me in DM *RyanCulpepper"
"Okay @115911, why tho? @TMobileHelp  https://t.co/JzAucH6cou | @732056 Let's look into this, and see what is going on here! Send us a DM, and we can chat in more detail! *ErickiaLaChance"
"@TMobileHelp https://t.co/sz7ySXBg4O | @178239 Hi there, Katie! We have always got your back!!! Bill transparency is key! I will meet you in the DM so we can check out that bill together! https://t.co/RaTDVzOYlM *DJConstable"
"@TMobileHelp Is the t mobile Promotions Status page down? Keep getting "" Sorry. We are unable to process you request"" message from yesterday. | @742844 Let's get this figured out! DM me and I'll get to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
"How my 70$ bill turn to 95$? @115714 | @185803 Hi there! Please send me a DM, so I can look into that and further assist you. - LP"
"@115714 y’all must really want me to go back to @115725 huh? Why does my phone keep going on 3G? 😒 | @742920 We definitely don't want to see you leave. Allow us to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
I rarely have over 2 (out of 4) bars with @115714 ... TRASH is an understatement to describe their service. | @310714 This is concerning! Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"Representatives from @115911 are horrible | @743169 Oh no! What's going on, Ty?! How may we assist? *KellenF"
@TMobileHelp I am not getting incoming messages. Check ur dm | @743170 Got a DM on it's way back! *TJEllwood
"@115913 any blackfriday deals for Samsung note 8? Just asking for a friend, 😉😉😉 | @743172 @115913 Great news! The Note 8 is on the list. Check out the deals here: https://t.co/p6mO5INt1p *AlissaFast"
Just passed @TMobileHelp @115911 HQ in Berlin & wanted to say much love for my great phone service while visiting here! This New Orleans based lady is very pleased. 👍💖 https://t.co/LhKT9dD56G | @743175 Thanks for the pic of the HQ! Glad you are able to stay connected while traveling :) If you need any support our team is here for you 24/7! Prost! https://t.co/IUIA5vQSHC *MattHargleroad
"I swear this @115911 customer service is great. @TMobileHelp | @399045 You're great! Thanks for working with us today :) We're here all the time if you need anything else, ever! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"Fuck @115911  I’m switching to @ATT | @743180 What happened to make you want that, Mike? I'm sure we can turn it around, DM us. *JoanO"
Why y’all service so trash? @115714 | @743449 Please provide with more details for better assistance. What type of issues are you currently having with service? -PC
"Just spent over an hour on the phone with @115714. Been a customer for 5 years but never again. | @743450 This very concerning, allow us to take a look into this.  Please send us a Direct Message with your situation, so that we can further assist you. -AP"
"@115714 I purchased phone to be picked up online. The rep at the 138 34 st. NYC. Is not allowing me to pick up the phone with out activating it. Is this correct. https://t.co/A1p3V71F35 | @743476 Hey there! Please send us a DM, so that we can further assist you. - LP"
"Im just tryna order this pizza while bussin a jugg,.. but nooooooooooo, yall service sucks @115714 | @743477 Hi! This is very concerning! Please send us a Direct Message, so that we can further assist you. -AP"
"@115714 yo sprint what’s up my service is doing terrible right now , I️ usually don’t got a problem with my phone it’s new but what’s up it’s been like this since yesterday and the day before.? | @743478 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"@115714 can you please put my iPhoneX on rush order please. Love me | @327879 Hi there! Can you please elaborate on your request, so that we can better assist you? Please send us a Direct Message, so that we can further assist you. -S M"
"@115714 @160285 If the Trainer Rewards program actually ends on Dec. 31st, you REALLY need to get on putting more gift cards up for us to use points on!! | @154428 Hey there! You can check information related to this here: https://t.co/vLAUjSfbVu . -AG"
"@115913 Hey John, hope you had an epic Thanksgiving Week, I have a question if you don't mind answering it. My signal drops immediately to 3 bars whenever I enter my house but I have 5 bars outside it. Is there anyway to fix this? I have a cell tower right next to my house 🤔 | @743573 @115913 You should still be able to use your services normally with 3 bars. Let's chat about what happens when you're indoors. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"I’ve dealt with a lot of improperly trained customer service reps. But @115911 takes the cake on bring the absolute worst!!!! Trying to switch from @ATT and I’d rather overpay then deal with this headache. | @743575 Whoa Melissa, that's definitely not the experience we strive to provide! Send us a DM with the details, we will make this right! *KittyG"
@115913 finally made the decision to make the switch. Mostly because of you. However pretty bad start... No one can figure out #bogo @ your stores :-/ | @743576 @115913 I'm confident you made the right choice! Let's see if we can clear this up for you. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 I’m disconnecting T-Mobile right now I’m going to Verizon with all my iPhones @115725 | @743577 What's helped you to make that decision? We don't want to see you go so w're open to smoothing over our relationship. Send us a DM with the details. *KaeW
@115913 @115911 Connected to 4GLTE in Santiago Chile but getting only 65kbps with all other processes blocked. International speeds are pathetic to begin with (max 128kbps) and not even getting what I paid for. Give us atleast 2 mbps. #notuncarrier https://t.co/Xhyf1GYlp8 | @743578 @115913 We want to check this out and do all we can to ensure you're getting the best speeds available there. Please DM us: https://t.co/cuEwtd2epS *DanKing
um ive been on hold with @115911 for ten minutes 🤔 .....wyd | @656276 Skip the hold line and send us a DM! *KittyG
"How do I get Netflix @115913 @TMobileHelp ? Someone please pm me | @743580 @115913 Great question. If on a non-promo T-Mobile One family plan with taxes included, checkout the steps here: https://t.co/xbZy7jK9KD to get set up. DM us anytime if we can be of further help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I have been with you 5 years and the new changes that were made to the insurance have made me a very dissatisfied customer for 5 months I been told to do one thing after another with no results please contact me | @743581 Are you having trouble filing a claim? Any additional details you could provide would be most helpful. I'm here to help in anyway that I can. You got my word on that! *JoshHenegar
"@115940 @sprintcare I restarted my Hulu account I'd had cancelled for awhile after I added Hulu to my Sprint plan. I haven't found a way to connect the two and Sprint's website seems to be a little busy. The texted link gives no option to connect them either, only a new account. | @425283 Thank you for reaching out to us. Let's get you stated with Hulu on Sprint! Kindly send us a direct message. -CO"
"Is it just me or is @115714 #iphone #internet coverage a joke right now? No matter where I go! I'm about to pull my curls! | @743589 Hey, glad we can be of assistance. What seems to be the issue? Pls lmk when this started so that I can start a fix for u. -MP"
"Been on the phone with @115714 for 45 minutes trying to pay my bill online. Maybe they don’t want to be paid?? | @743590 Hi there! Please send us a DM, so that we can assist you further. - LP"
"Check out my @55 result! How fast is your internet? https://t.co/vjewAb8vAU @sprintcare | @743591 Hi there. Please send us a DM, so we can further assist. - LP"
@TMobileHelp Guys 96740 signal has gone to the dogs! | @647909 Yikesss! Let's get you back to enjoying the service you deserve! DM us so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez
It's my fault that @115911 took many hours to deliver the voicemail about my bag finally making it our destination. I am the one that has failed to pick the right vendor | @494562 That's definitely not awesome! Let's take a closer look at your voicemail and see what's going on! Send us a DM so we can assist :) *KittyG
4 years on .@115911 and im stil getting hit with the jig. you'd think treatment would be a lil bit different. | @743610 What's going on Bam? We've got your back! Just send us a DM with the details! *KittyG
"@115913 returning my shiny Apple Watch because @115911 couldn’t provision after being on the phone with them for 3 hours. Error 411, 412, or 401. Disappointed 😡 | @743611 @115913 We do want you loving that new Apple watch and would love to help get it working. Send us a DM so we can help https://t.co/5bqVYFGHk8 *JamieEnglish"
"I spoke so highly of you @115911 and y'all let me down yesterday. Smh... #NoService#Hawaii#WhatHappened How will you make this up? 🤔🤔 | @743613 Hey, Truce! I totally understand the importance of dependable coverage ! Come on over to DM, we'll take a closer look! *KellenF"
@115911 @TMobileHelp Just had the worst customer service experiences with T-mobile. Took 1.5 hours on the phone with 4 transfers. One of the most rude supervisors. This was my second 1+ hr call with them and I'm not even supposed to be a customer. | @743614 Woah! Let's get down to business and take care of your concerns! Send me a DM and I will be your #MagentaHero! https://t.co/yZ5k0mtFsX *SonjaKett
@115913 no Black Friday deals for existing customers who don't need to add additional lines?  What's up with that?  Help me spend my money on new phones for the lines I have already! | @743615 @115913 We certainly want you to be able to upgrade and happy to check into the best deals for you. DM us. https://t.co/5bqVYFp5Vy *JamieEnglish
"@115911 your representatives told me I'd receive a rebate because I was a note 7 customer. However, they never pursued that with Samsung and now I'm stuck paying full price for a phone I wouldn't have purchased in the first place, had it not been for the promotion. What now? | @743616 Hey Dante, this is definitely something we want to take a look at for you! Send us a DM here, we've got your back! *KittyG"
@TMobileHelp I set a DM please read | @208263 Thank you Terri for reaching out.  I will meet you back over in DM. *JonSimmons
"@115913 your office called stated I️ are we messed up but it is too late to fix it. Really? Never too late to fix bad customer service #TMobile | @220002 @115913 Hey! I'd love the opportunity to turn this around. Please send me a DM, so we can get started in the right direction. Thank you! *AlissaFast"
"@TMobileHelp My mother and I have been loyal customers to y’all and we can’t get the service we deserve | @743617 We certainly don't want you feeling this way, Nina! Send me over a DM us so we can get things turned around! https://t.co/Qz0L1xpZB7 *MikePerez"
@115913 I️ think it’s awful that your employees messed up my acct. ur office acknowledged the mistake was yours and still disconnected my service. #scam #badcustomerservice #tmobile | @220002 @115913 Hi! I'm sad to hear this news and would love to work with you toward a solution that works. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp Trying to pay my phone bill but the ""pay my bill"" page has a 404 error. Are you aware? | @743926 Hey Ryan! T-Force is here to the rescue! Send me a DM! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@115913 very disappointed that bad employee training or deceit with the account I opened in February 2017 is going to cost me $1,300. @TMobileHelp says there is nothing they can do. | @461732 @115913 We certainly want to turn this around and will be happy to look into this further. We will meet you back in DM. *JamieEnglish"
"@115911 : only ONE PERCENT less coverage than verizon!!

my phone often and for no reason since switching to T-Mobile: https://t.co/O3ySsJa5uv | @743927 That's definitely weird! Let's run through some troubleshooting and see what's going on!! Send us a DM and we've got your back ;) *KittyG"
"I have had it with @115911. I am cancelling my services next month. | @457343 Whoa there Stephy, what's going on? DM us and let's talk. *JamieK"
i hate @115911 ...i lose my damn signal when i put my phone in my pocket. | @743930 OUCH! That shouldn't be! DM us the device you have so we can check it out! *ElleA
@TMobileHelp How can I send text messages through my laptop? | @743932 You certainly can! DIGITS is an amazing tool that you can utilize for texting through your computer. Click my face to set me a DM and I'll go over how we can get this set up! https://t.co/i0i27Ors9t *AdamJudge
@115913 got room on magenta for one more pissed off @115725 customer? Their return policy is from the time of order not the time you got a device.  Ridiculous. | @210259 @115913 Hey! We'd love to see you make the switch! Send us a DM is you got questions! https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp Are the @115911 One plans the only ones that qualify for the BOGO offer? | @743935 Hey Shane! Great question! That's actually not the only plan available to take advantage of our #MagentaRockin' promo! :) Meet me in DM  https://t.co/8bTARZljkY and we'll look into it together. :) *GabiMcGinty
"@115913 
You know John I answered a shout out of yours for a free T-mobile t-shirt a couple of months ago and despite 2 email follow-ups from your guys and several from me, still no T-shirt. I don't want to be pushy but perhaps a jogging suit might be in order ;) | @743936 @115913 Hey! We'd love to get you taken care of on this. Send me a DM so we can chat and get more details! https://t.co/3sF8qpf2nx *AlissaFast"
"I just want to say ever since @TMobileHelp reached out to help.... Its been the best customer service I had with the company. Why sit on the phone for hours when #TmobileHelp is only one tweet away. #ThankYou #TeamTMobile #TeamIphone | @596394 That is seriously music to our ears, you are the best <3 Thank YOU for being so awesome, we're so happy to have you on #TeamMagenta :) *TanyaFalandysz"
"@115911 I have 5 lines for 8 years, my 15 year old lost her phone and because I have a payment arrangement on my account per customer service reps on the phone, they are unwilling to help me...go figure and we have been loyal to you guys for over 8 years.. | @743937 Hey Cassondra, we definitely want to assist in anyway possible. There may be some options to help until your payment arrangement has wrapped up. Send us a DM! *KittyG"
@115913 How about a promo that long time customers can take advantage of without having their phone bill rise?  Forcing us to go to Tmobile one is not fair!  I guess it’s time to shop around. #bogoiphoneisajoke | @743938 @115913 Hey! We'd be sad to see you go and would love to check out your options on T-Mobile ONE. It could give you more and even save you some cash. Send me a  DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
taking the leap and moving the family plan from Verizon to @TMobileHelp ...is there a sim promo code for ordering sim's from the site? | @743939 Good morning! I certainly can help you! Just DM me and we can get started! *MatthewM
"2 visits to a store and 4 phone calls to @115911 and I STILL don't have what I need to return a Jump on Demand phone. Makes me want to switch carriers until they get their act together. Who will take this phone?? | @743940 Whoa Rebekah, that is definitely not how we do things! Please send us a DM with the details so we can get this resolved for you asap!! *KittyG"
"@115911 @118272 Broke my iphone, got a new phone thru insurance. This phone has battery issues & Assurant says its Tmobile's problem, Tmobile says its Apple. After over an hr on the phone, Tmobile dumps me on @115858 still waiting terrible customer service today! #notcool | @744077 We're here to do all we can to make sure you've got a device you're enjoying. You've got to make it through the day right, JP? Send us a DM so we can review and make sure we've exhausted all options. *KeithM"
"@TMobileHelp I have a billing issue that I need help with | @744078 We want to make that issue a thing of the past, you've come to the right place! This is what I specialize in, please DM me, I'm here to help! https://t.co/n6tQTwKy6f *OliviaStewart"
"@115911 what’s good with my service??? | @744079 If you want us to check out your service, DM us. We're here to assist. *JamieK"
@TMobileHelp @115911 it’s 21+ ?? my life is ruined i am sad. https://t.co/zvhT17HPAd | @744081 Don't be sad! We'll have more great stuff coming! <3 https://t.co/zXrDYDCnIa *Bridget Wren
"I hate @115911 🔪 
Where you at @115725 ❤️ save me! | @744082 But... we love you. What's wrong? I'm sure we can turn it around, DM us. *JoanO"
"Probably the WORST experience ever. Now I’m stuck in a contract with @115911 because of FALSE ADVERTISING on a salesman’s part. Train your people better!!!! 😤😤  #BeyondPissed #WorstCustomerService #tmobile | @744083 Whoa, that's definitely not the way we want you feeling! Please DM us with the details so we can turn this around asap! *KittyG"
what is wrong with the website? Cannot access call usage for ANY lines?  @115911 @TMobileHelp | @374126 Oh no!! We want to make sure you can get access to everything that is possible. Lets get to the bottom of this right now. Shoot me a DM! *LauriL
"@115911 @TMobileHelp I am SICK of the same damn dead spots im a major metropolitan area that you NEVER fix. Shows bars doesnt work for shit. Yes I rebooted, yes I was not on Wi-Fi and then I was when I took the pic. https://t.co/VOPEaHYnDp | @142505 Yikes! Send me  DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
@115913 @115911 Any T-Mobile Black Friday deals with phones that don't involve adding an additional line? I already have 11 lines. | @744084 @115913 Hi! Check out all the Black Friday deals here: https://t.co/p6mO5INt1p and DM us if you have questions! *AlissaFast
"@115911 it’s been over a month since I’ve received a refund. Not sure how many times I have to contact you and do your damn jobs. | @437778 Ouch! I understand how time sensitive refunds are, and we're here to assist! Send us a DM so we can get to the bottom of this! *ElleA"
@115913 I have been a customer for at least a decade.. always bragged on you guys but it seems like service is slipping lately. Major runaround and lack of knowledgeable help with my last experience. #disappointed | @744086 @115913 Hey! Thanks for your amazing tenure with us! I really appreciate you and would love to work with you to turn this around. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
Been over an hour and 15 mins and your #magentateam isn't able to help me @115913 @TMobileHelp . Can y'all connect me to Bronson Barretto - he solved the same issue I had about a month ago | @743170 @115913 We are here to make sure we work on getting this resolved together. I'm checking on what was done last time and meeting you back in our DM. *MarkMcLaughlin
"@115911 service so ass,  mad slow 😤😒 | @744087 Shoot us a DM so we can check it out, we've got your back! *KittyG"
"Why is it that my bill gets higher and higher each month @115714?! Y’all are not slick. | @744393 Hey there! This sounds like something we need to look into. Please, send us a DM to further assist you. -MH"
"@ATT @115725 can you please teach @115714 how to care for customers?! Clearly the need help. Neither of you were ever inept at solving my issue promptly with in 24 hours. Going on week 2 and now I’m told I have to drive 150miles to solve my malfunctioning phone. | @744396 I understand how frustrating this can be. It would be my pleasure to assist you. Can you please send a private message, so that I can gain further details about your account?"
Y’all service so ass @115714 | @744397 Hi there! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@115714 it would be great for you all to fix the down cell tower in the N. Dallas area. FYI: It Sucks paying for service I can’t use! #ReclaimingMyData | @744398 @115714 Please follow us at @sprintcare, so we can be able to assist you in private. -DG"
"@115714 it would be great for you all to fix the down cell tower in the N. Dallas area. FYI: It Sucks paying for service I can’t use! #ReclaimingMyData | @744398 Hello! Allow us the opportunity to assist you. Please, follow us at @sprintcare and send us a DM. We would like to take look into your coverage experience. -DG https://t.co/rMApsV8PQY"
Thanks @ATT Loyal customer for 13 years.  You overcharge me for 6 months due to a billing error.  I catch it and after much consideration you agree to give me 1/2 my money back??  But you took the full amount! Need a new provider @115725 @115714 | @744399 This is a great time to join our family. We have great offers like the phenomenal iPhone X at $350 off and many other offers that you can find and review at https://t.co/0qT1rLBLtN . - JF
@115714 please help. Apple Watch Series 3 not connecting to cellular. Ticket has been open for 7 days!!!! | @744401 Hi there! Due to the nature of your concern we advise you to follow us and send us a DM for further assistance with this matter. We'll be waiting for you patiently. - CE
"@115714 what is going on?
Data has been on and off for days now! 😡 | @459182 Let's look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 download speeds are actually only 1% the speed of other carriers. Can't wait to get rid of them. | @744403 Definitely not the way we'd like you to feel about Sprint. Please send us a DM so we can further assist -AT
"@115714 this one percent difference is BS.  My 3G hasn’t worked since yesterday | @598917 Hi there! That is not the way we want you to feel, we strive to provide the best customer experience and would like to help. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"@115714 u need to fix the issue with losing LTE and the phones going to 3g and then not being able to make calls or text #not happy | @744404 Hi there! We would be more than glad to assist you with that inconvenience. Please, follow us at @sprintcare and send us a DM, so we can further assist you with that matter. -DG https://t.co/rMApsV8PQY"
@115714 Hands down the worst performance and customer service I’ve ever experienced. Can’t not wait to be rid of you. Truly a shame. | @744396 We do not want anything related to our company being viewed as the worst. What can we do to assist?
I’m finna cuss out y’all whole establishment @115714 @sprintcare WHY DO YALL NEVER KNOW NOTHING? | @744405 Hey! Hope you’re doing well today. Please let us know how can we help? - AP
"Looks like I am about to become a cell phone company free agent. @115714 doesn’t seem to want to keep me as a customer. Anyone have any recommendations for a new provider? | @744406 You know, sometimes free agents give their teams a hometown discount! What's going on? Shoot us a DM. - JM"
"@115714 I have been a customer for OVER 20 years AND you are the worst company and treat loyal customers TERRIBLE! | @165009 Hi there! That is not the way we want you to feel, we strive to provide the best customer experience and would like to help. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
I’m about to lose it with #Apple n #Sprint!!!!😡😡😡 | @744407 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
@115714 I have paid my bill in full. I was then told it would take 4 to 5 hrs for my services to me reconnected. once customer care restored my data I can no longer make calls it says my service has been placed out of service | @744408 Sounds like something we need to look at. Send us a DM. -GB.
"This is what happens when I try to log into Sprint about 50% of the time. This is a company with a revenue of $30 billion. Hire a decent web developer. @115714 https://t.co/uqYqhGt3Sd | @448526 Hello there! We appreciate your feedback, our technicians are working to resolve that inconvenience as soon as possible. Please follow us at @sprintcare and send us a DM. Let us know if you need any type of assistance and we will be more than glad to properly assist you. -DG"
"Only @115714 gives you Unlimited at the BEST price, and now that includes the TV
you love, HULU. https://t.co/nyl8xda2wL https://t.co/a9gL8ygNQ7 | @174319 Hi Tood, thanks for the positive feedback. Reception such as this make us even more appreciative of our valued customers. -HM"
Paid for overnight shipping and I still won't get my stuff until Monday. Nice work @115911 😒 | @686735 We are happy to continue discussing this with ya via DM. Meet me there if you have additional questions :) https://t.co/RpP6DJRBrH *MarvaBiggar
"@115913 your stores need to get their crap together, I’m tired of my bill always being higher than sales says it will be. | @744420 @115913 Hi! You've come to the right place! We're the billing experts and I want to make sure yours is 100% accurate. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I've been trying to unlock a Samsung Galaxy S8+ for months without success. Found this thread that has the fix but need your help https://t.co/GQpFF2CBV1 | @744421 I got you, Matthew! Meet me in a DM and I'll find a solution to unlocking your GS8+. https://t.co/wnPk0Kpe5r *BrittanyJones"
@115911 Store number 585D is awesome!  Got me all set up on Note 8 and even got my accessories set up. | @118850 Glad to hear my friend! The UnCarrier will always do everything we can to get you taken care of. :) Enjoy the heck out of that amazing new Note 8! *KyleVesely
"@TMobileHelp i have 3 lines in my account, 2 of which had EIP and for the 5third i never purchase a phone. Can i use that third line to get BOGO on iPhone? | @568579 Great question! We'd love to see you get hooked up for #MagenatFriday! Send me a DM to chat! :) https://t.co/diKAFssR7H *SophyaBates"
"@115911 some people have been calling me lately that they have been receiving calls from my phone. Random people, having the same area code. How can that be possible? Could it be something to be concerned about? | @177872 Hmmm that's strange! Could you DM us details on this so we can check it out? *ElleA"
"@TMobileHelp what's the JOD up front pricing for iPhone 8 plus? | @200659 There's never been a better time to get the latest iPhone with us, let's take a look for and get you the deets! Shoot us a DM and we can review with you. :) https://t.co/033FgbQAw8 *KyleVesely"
"Morning started out great until my @115911 service shut off. In the middle of driving. Using GPS 🤦 I GOT LOST!! How are you guys gonna recompense for nealry an entire day of #NoService ? Spoke so highly of you & got ppl to switch over too 😩 | @744424 Whoa! That is no good at all I literally am thankful every time I can use GPS on-the-go so I know how you feel, Mildred. Send us a DM and let's work together to prevent this issue going forward and see what occurred. *KeithM"
"@115913 why does my phone show no service I restarted it test it and nothing. | @179045 @115913 It is imperative to be able to stay connected, and you deserve to be able to depend on your phone. We see we've been working in DM and we'll meet you there ASAP. *ShelbyMartin"
@TMobileHelp I understand there is a BOGO offer started as  part of Black Friday deal. Would like to know  whether I can buy a iPhone 8 plus 256GB and get a samsung galaxy S8+ 64gb by adding a new line. | @253318 Yipppee! I'm glad to help you with this awesome BOGO. Shoot me a dm so I can help. https://t.co/Hch7N8hFAc *ConnieMixson
@TMobileHelp DM. 😔 | @160330 We are here for you!  I have sent you a DM now to start getting everything resolved! *BrettM
"@115911 I thought NBC Sports was included in Binge On. Y am I now out of data? | @744426 Hmmm, let's check that out. DM us, we'll make sure everything's working correctly. *JoanO"
"@115913 I have reported network outages in the same window of time in my area twice. If this keeps happening we will have to switch back to @115725. My guess is the network guys are doing maintenance work at 6am-ish rather than doing it earlier. | @301659 @115913 @115725 We absolutely don't want to see you go. I've responded to your DM, meet me there. https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 #2 I have been a customer for over 7yrs. I lost my ""Grandfather"" plan & Tenure. How can I get those back? Customer Srv will not give those back. Please help! | @260087 @115913 My team and I are on standby ready to help, Corey. Shoot me a message so we can dig in and find a solution https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 you claim to not stop breaking the rules of wireless but customer reps lied to me on the phone and still sent me the same horrible TMobile Revvl phone. You conned me into buying the Revvl thinking you designed a phone yourself that would work flawlessly!! ALL LIES!!! | @572205 Jesse, this is definitely not the experience we want for you! Send us a DM, we want to turn this around! *KittyG"
@TMobileHelp I'm on TMobile one at work and saw this when I signed on to my account. Are work accounts now eligible for Netflix promo? https://t.co/rYV4020HE6 | @566860 Hey Ryan! I'm so happy that you reached out to us today to inquire on this awesome promo Netflix On Us. Shoot us a DM and we'll see if you can take advantage of the free goodness. *JackieLujan
@115911 i just wanted to thank you T-mobile for the great service and the best customer service!!! 5 star⭐️⭐️⭐️⭐️⭐️ | @735009 We want to thank you for being the part of the #MagentaFamily! Take care and have a great weekend! 😁👍 https://t.co/ea3Ik3g0kK *LukeWalsh
"Hi @115911 what can I do about all these spam calls I get everyday? | @744709 Hey Andre! Let's make sure your spam alerts are turned on, shoot us a DM so we can assist :) *KittyG"
"very dissatisfied with @115911 | @744710 Oh no, Kristin ☹️ What's going on? How can we help? Send us a DM and we'll chat about it *ErikS"
"Ok but what about the IPhone X ? @115911 https://t.co/GznUA9CsFp | @744711 You'll have to do the iPhone 8 to qualify for the offer, Omar. However, if you prefer the iPhone X we can check your options. DM us. *GiselleM"
@115911 @115913 I have been trying for a week to move to you guys and 3 people so far have been unable to figure out how to port my number... | @575487 @115913 Hey! I'd love to see you make the switch and would love to work with you to make it a smoother process. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115714 Wow! I never tweet but i just had such a terrible experience with your call center i thought you should know! | @744837 Oh no! This is concerning to us, please DM us to get this resolved -Maria Q"
@115911 what can you do to get my ass out of @115714 with their wack customer service 😑 | @744838 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. -Maria Q
"@115714 where in the DMV can you buy a Sprint SIM card? Called about 5 stores and no one has them in stock. How's that even possible? | @744839 You can also contact our Order Support Department, through chat on https://t.co/6pfcByi97Q . -PC"
"I got a brand new iPad & iPhone X and a @sprintcare employee told me they were going to back up my iCloud before sending my old phone in but didn’t so I just lost a YEAR of photos & videos. Im furious. | @744840 Apologize for the inconveniences. Please send us a Direct Message, so that we can further assist you. -PC"
@115714 is offering Hulu for free with all unlimited plans. Don’t sleep 😴 if you are a Sprint… https://t.co/bV4MPH7vb6 | @744841 Hey there! Please access to https://t.co/10Fdbu4s1O to learn more and sign up for Hulu through MySprint/Manage. -DM
"@115714 @sprintcare have ordered Air Rave over a year ago and contacted support multiple times but never received. Shows up on my billing statement but not in use, please advise, thank you https://t.co/OwLhqhDUX6 | @744842 Hi there! Please send me a DM, so I can look into that and further assist you. - LP"
Hey @115714 tell your employees to stop hanging up on me while I'm trying to close a fraudulent account that you allowed to be opened in my name. | @744843 Hi there! Sorry to hear that. Please send me a DM and I will assist you further. - LP
"apparently if youre stuck in a hospital for 2 weeks after an accident, and your phone was stolen @115714 still wants you to pay for the month you DIDNT use a stolen phone, yay customer service #worstserviceever | @744844 Hi I am sorry to hear about your accident and I hope you are now feeling better, please send a private message so that we can discuss your issue. -AF"
I fucking HATE @115714 horrible service can't wait until my contract is fucking done with. | @156509 Good afternoon.  Your post alarms me.  Are you having problems with the service in your area or is there something else we can assist you with? -Felicia R
Need your help @TMobileHelp | @178479 Let's get you take care of! DM us by clicking on this link > https://t.co/lOqKyE0PXQ < *ReillyLeritz
"If I call @115911 5 more times and get the $25 ""inconvenience credit"" I will have what I'm looking for. Should I do that @TMobileHelp ? | @742013 Thanks for holding tight Heather, I'll meet you in our DM :D *MarkMcLaughlin"
"@115911 your new update crashes apps, makes my phone restart on its own, doesn't allow my battery to charge to 100% anymore and caused my camera to fail. What gives?! | @745020 Oh, dear! Ben, send us a DM and let's check things out with the issues you're having using the app. *EbonyC"
@115911  need your help asap!!!! | @350110 Hey Nelly! Send us a DM and let us know what you need assistance with! We are here for you :) *ChanneyT
"I hate @115911 😠 | @745021 Hey, Jenise! Send us a DM, let's make things right! *EbonyC"
"@TMobileHelp I switched to t-mo yesterday and was trying to enter my 911 address on the website but every time I try, I receive a message saying Operation Failed.  Can you help me? | @745101 Hi there! First off welcome to the Magenta family! My name is Alana and I will be glad to help. Please complete the link and send me a DM once completed and I'll get you fixed up. Thanks *AlanaB"
"@115911  @117176 Tell me how many more lies I have to hear before I receive my $850 refund, On 2 ocassions now you have stated you sent out two visa gifts cards with that amounts IT IS DAY 42 and I have yet to receive either one, what does 5-10 business days really mean? | @128154 Hey Hector! I want to make sure we're taking complete care of you. Send me a DM and we talk through this. *AmarizLugo"
@115913 should I️ send the recorded call from your office to one of those new channels that assists consumers? | @220002 @115913 Getting you the care you need is our priority. I just sent a DM your way and I look forward to helping you there shortly. *AlexGill
When @115911 has great unlimited pricing since @ATT and @115725 charge security deposits per line but the other two companies offer phones you want. | @196929 Thanks for the shout out! <3 *JohnKuhn
@119511 up your 22GB thresh hold to 32 GB or more and I’ll give @115911 back their phone. I’m sick as sh*t being stuck on T-Maybe Edge Ntwk @115913 | @530313 @115913 We want to make sure we explore every option to ensure you get the coverage you need. Send me a DM https://t.co/Nr93OTtXRx *TaylorBest
"@115911 where is your blackfriday ad can't find it anywhere | @745103 Hey Austin! Our #MagentaFriday offers are right on the ""holiday deals"" section of our website! Click this link for a list of all that we have to offer: https://t.co/SeQkwYA878 *BrittanyJones"
"@115911 screwed me pretty hard on my iPhone X preorder not once but three times. Uncarrier not so much. Should have stayed with @ATT | @745104 Whoa Richard, let's get to the bottom of this and turn it around! Send us a DM!! *KittyG"
@TMobileHelp why is it I get roughly  30mbps down speeds on LTE but you still throttle YouTube videos to 360-480p? It starts buffering when I do 720p or higher. It shouldn't be. Stop this. | @745106 I'd love to take a look at this with you! Meet me in DM to get started. :) https://t.co/5WTbYMDfLD *JordanNeuhauser
@115714 good service it’s nice | @745130 We appreciate your feedback! -AO
@115714 | @745132 Thanks for reaching out to us. How may I be of assistance to you today? -GT
"Hey @115714 you might want to work on your awful customer service reps in the stores. ESPECIALLY when the store manager is the worst | @745145 Oh wow! That type of feedback is very concerning. What's going on? Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
@115913 how do I get out of my Verizon contract so I can get T-Mobile? | @745430 @115913 We'd love to have you on #TeamMagenta! Check out how you can get out here: https://t.co/D6OSuU463B *TaylorBest
@115911 @115913 are stores going to have the iPhone X in stock on Friday? 😁 | @530711 @115913 We recommend to check with your local store on Friday to see what inventory looks like! *TaylorBest
@TMobileHelp @115911 I just switched I get 0 service at my house and have to use Wi-Fi calling now this with good connection https://t.co/ea1Tjjf9eL | @745510 Let's get you fixed up ASAP. Send me a DM to get started by following this link.  https://t.co/bZG3n7w6ik *AdrianAlbright
"@115911 can you tell me why people, I don't know, keep getting calls from me when I haven't called them? https://t.co/Dv91PpBOFo | @745511 Hmm. It isn't a pocket dial, Anthony? DM us. We'll check it out. *GiselleM"
"So someone stole and used my @115911 rebate card. There needs to be a better system to deliver these cards. $750 worth, gone! #BOGO | @540779 Hey Andre, we definitely want to take a closer look at this. Please send us a DM so we can assist! *KittyG"
@115911 ship my phone bro! 🙏🏾 | @745512 Each order will ship in the order it was finalized. We know how excited you are for the X to arrive!! :) *MattHargleroad
"@sprintcare I need to discuss an issue with you guys ASAP. In regards to a business employee. | @124541 Hey Cory, thanks for reaching out. Please send us a Direct Message so we can further assist you. -KD"
"Ever get a 670$ month bill from @115714 for 2 phones with unlimited data? Good service 👍🏿 https://t.co/H3xdzTOVxp | @745531 Hey Masen, we'd like to help! Please DM us so we can review your account to better assist you. -SB"
"#sprint what the hell is this? My son called me from overseas and you charge me 90$ for the call which was not a collect call. Hell no | @745532 Hey there! Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -GT"
"@115913 need some help my man. I need details on switching from sprint | @476215 @115913 We can't wait until you're part of the #MagentaFamily, DM me with any questions https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 please help me sir!!!

T-Mobile is treating like crap for nearly a whole year. My account says I cant do a bill 2 account...why? | @745565 @115913 My team and I are on standby ready to help, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"Y’all don’t switch to @115911 lame no signal having plan. Stay w @att | @745566 Having strong connection is important to me, Jennifer. Let's take a closer look to see what happened. Send us a DM! *RickK"
"@115913 ordered my pixel 2 XL and gonna switch to T-Mobile. Unfortunate I'm only getting $325 and not $450 (half price as advertised!) | @745567 @115913 Promotions are my forte, DM me if you have questions https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 @TMobileHelp i need to order an iphone x | @185048 @115913 I see your DM and will be responding momentarily, I appreciate your patience. *TaylorBest"
I knew @115911 & @TMobileHelp would do right by me! Thanks so much and #StayMagenta | @742013 It was our pleasure! #GoochybirdRocks *MarkMcLaughlin
Sameeee!!! @115714 https://t.co/Z6UaA2J2Ii | @745580 Hello Aleese we're sorry you feel this way. Please send us a DM so we can further assist. -GB
"@115714 network so fuckin trash. I gotta switch asap | @745632 Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 | @745633 Hi there, is there anything we can assist you with today? What seems to be the issue? We'd be glad to assist. -BC"
"@115911 Is it common practice to try and steal from people who try your service? For a day!? | @465553 We only want to practice being the best magenta family, Spoopy. What's going on?! Send us a DM and let's chat/ *JeremyJ"
"@115913 what happened to the free stuff you promised you'd be giving away to your followers, you got my follow under false pretenses!! | @745704 @115913 Hi! Check out the T-Mobile Tuesdays app very week for all the great gifts and epic prizes! *AlissaFast"
I have better @115911 coverage in a tunnel under water than I do in the presidio outside. What gives @TMobileHelp ? | @121704 We'd love to make sure you are seeing #MagentaSpeeds! Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@115911 Oreo update starts tomarrow is this true | @745705 Hey Elizabeth! Check out this link here for any software updates :)  https://t.co/Rr9gquqLgQ *ChanneyT
@115714 I am right across the street from one of your stores and I am not getting any reception. Sad! #myphoneisapaperweight https://t.co/gffzeK7b9W | @745745 Hi there! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@sprintcare 6 more months then may contract is over. | @745746 I would like to apologize for the delay. What seems to be the issue? Please send us a Direct Message, so that we can further assist you. -JD"
"Not sure why it is taking 24 hrs to transfer my #projectFi to #goovleVoice .. looks like I can't simply port from #projectFi to #sprint directly. I have to do this intermediate step which makes no sense. Why 24 hrs? I was having more expectations on @136221 @161472 | @374463 Hey there! Is there anything that I can assist you with at this time? If so please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"Tried to connect my @115714 account with my @115940 account, and it seems to have cancelled my Hulu account! WTF? | @381782 Good afternoon and I apologize for your experience.  By chance, did you receive the text message from us with the activation link? -Felicia R"
"Tried to connect my @115714 account with my @115940 account, and it seems to have cancelled my Hulu account! WTF? | @381782 A credit card should not have been required and Sprint has no way of cancelling your Hulu account - even after signing up through us.  Signing up0 via Sprint, the following should have occurred: -Felicia R"
"@TMobileHelp for the limited-time offer on the iPhone X, the down payment for the 64GB is $279.99 what's the down payment for the 256GB one? | @451390 Hey Nabil!!! Glad to hear from you. Send us a PM and we can chat about that. *TerassaT"
"If my phone is off tomorrow because the automated system is dumb as hell im going to go offfffffff @115911  😤 | @418870 Let's double check to make sure everything is properly set, Geminy. Send us a DM! *RickK"
"My cellular service is #sprint.com | @745765 Hi, we definitely want to work with you on this. How long have you been experiencing this issue? -AA"
@115714 | @745767 Hello there! Is there anything we can assist you with? -JR
@115714 | @745768 Hello there!  Do you have any concerns or queries you'd like for us to address for you? -JR
"@717735 @195416 @sprintcare  horrible speeds everyday but keep being told nothing wrong with network in Camdenton, MO https://t.co/P7vPVoV5RT | @745782 @717735 @195416 Rickie there is normal coverage activity in the area. Have you done any troubleshooting steps? If not can you provide the make and model of your device? I will like to do a PRL update to it. -ES"
Needing some @115911 help here. | @745827 We've got your back Kier! What's going on? Shoot us a DM with the details :) *KittyG
@TMobileHelp @115913 wow. Was just told one of my iPhone X orders was cancelled!! | @119924 @115913 Oh no! That's not what I want for you at all! Let's check this out! Send us a DM https://t.co/3sF8qpf2nx *AlissaFast
"My #opensignal TRUE Speed Test on #Sprint 4G | @745838 Hi there! How can we assist? Are you having network issues? Please let us know, in order for us to further assist you. -AA"
@115714 sprint the best network!!! | @745839 We're happy to see that you're enjoying our service! -CW
@115714 will go to Cherokee village with my Jeep Cherokee. | @745840 Thank you for participating! Sprint#JustForYou -AJS
"The day I leave @115714 will be the best day of my life!!!!! | @446458 Hey there, sorry u feel this way. We wish you would give us a chance to change that perspective. How can we help? -DE"
"@115913 @115911 Really sad, no thanksgiving deals for me because I was your customer when you were an #uncarrier. It sucks that there are no deals for someone who is not on unlimited plans. | @745856 @115913 Hey! I'd love for you to get in on this deal and make sure you're on the best plan for your budget and your usage. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Beware @144529 app. They accessed my #AndroidPay acct without asking my consent & the @115911 Wonder promo didn't work. @tmobilehelp | @745857 Oh no, that's not good to hear. Let's have a look at taht. Meet me in DM  https://t.co/xKtJVNqc2V *RyanCulpepper"
"@115913 did #TMobile lie about helping #HurricaneHarvey victims? | @220002 @115913 We are here for you every step of the way, Kimberlyn. I'll meet you back in DM, ASAP. *AlexGill"
"@115911  really..? #magenta you owe me $15. You already removed my veterans discount without notice. I know your competition is non-exsistant as the... Un-carrier.. But come on. https://t.co/IaTD5b8RAM | @514350 Hey Michael, let's take a closer look at this for you! Send us a DM! *KittyG"
@TMobileHelp ...anything for me!! Stop calling me I am done with you! | @438385 We are here for you! Send us over a DM so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez
"@TMobileHelp | @529522 Hello Frank!  I see we have a DM from you, I will see you over there right away to make sure your bill is what it should be! https://t.co/HxATIJF0QV *KevinGray"
"@TMobileHelp I just saw the new BOGO offer from @115911 , Was wondering if my rate plan qualifies for the offer. or is it available only for T-mobile one plan. | @745860 Hey!  Send us a DM and we can take a look at your eligibility.  https://t.co/WZM6cbcgHU *JonPorter"
"@TMobileHelp ready to switch from ATT. How does the B1G1 IPhone 8 deal work? Want to finance, not pay up front. When do I get the MasterCard? Any other up front fees? Thx | @570142 Hey friend! These BOGO deals are sweet, right?? I am so stoked to get hooked up with a sweet iPhone. Toss me over a DM, lets chat! :) https://t.co/F1LcvbHvWu *DevynGalligher"
"@115911 haven’t heard anything about my iPhone X preorder ? Can you look into it | @433392 We sure can, Rafael! send us a DM, and we'd be happy to assist! *KellenF"
@115911 I got this message for my iPhone x’s. Called UPS and they say they haven’t received the phones at all yet. What’s going on? https://t.co/nbElLUnaMM | @454591 Let's check into this for you. Send us a DM for assistance. *JasmineS
"nice try , but i heard yall trash , i'll stick with @115911  for now ✌ https://t.co/3EirBrm0mS | @745881 You know we got your back Kenny! Send us a DM and we'll check out your data and see what's up! *KittyG"
"@115911 I'm very upset with the way your company handles complaints and situations. Would never have expected  that from you. #timeforanewcarrier | @745883 We want you to have the best experience with us, Sabrina. Send us a DM and let us know what happened. We're here for you. *RickK"
"Hey @sprintcare, still waiting for that support call recording review you promised in 10 business days. 15 business days and counting... | @745900 We understand how this can make you feel. Please send us a DM so we can further assist. -GB"
@115714 you guys playing | @745901 Hi there! Thank you for reaching out to us. How can we be of service tonight? -AJS
"@115714 so in another 6 months , Sprint managed to mess up my billing again, How long will it take to fix it | @263043 Hello we will contact you shortly."
"@115911 I live in LA next to Dodger stadium and have 1 bar to zero service at home, what are my options? I don't want to leave you guys :( | @551820 Send us a DM and we'll see what we can do to ensure you're getting the best experience with us, Tristan! <3 *ChanneyT"
"@115911 Customer service after hours is a joke 😷 | @745949 Send us a DM and let us know what you need assistance with, Ashslon! We're here for you! *ChanneyT"
@TMobileHelp @115911 I ordered iPhoneX T-Mobile carrier from Apple website. Can you expedite the process please? | @432281 Hi Nishant! We are just as excited as you are.  Send us a DM so we can chat :)! *PennyC
"@115911 I have 5 lines, can I have my credit amount raised? Same credit amount for 7yrs‼️ Phones are almost $1000. So Disappointed 😫 | @745950 Let's take a look into this for you Lory. Send us a DM for assistance. *JasmineS"
"@115911 slows down your data speed jeez its slower than third world internet connections.. | @745990 Slow speeds are no fun so I hear ya, John. DM us here so we can look into your account and connection with you. *BlakeT"
"Yo wtf is up with @115911 & @116136 rn 😤 | @745991 Is something going on with your connection, Oscar? We're here for ya! DM us here so we can help out. *BlakeT"
"@115911 I need some help please | @745992 We got you, Jay! Hit us through DM with what we can do for you today. *JPL"
"I’m paying 120 a month for @115911 slow ass. If I switch back to @ATT they better sponsor me. | @745993 Slow speeds are no fun so I'd love to look into your connection with you, Andy. DM us here so we can help out! *BlakeT"
"@115714 | @746000 Hey there! Are you in need of assistance? If so, please let us know. - RC"
"@115911 why is your webpage so difficult to navigate. Just trying to see prices for a mobile hotspot and can't even do that smh! | @746029 We got your back, Jorge! Do you need unlimited? Send us a DM and we can provide you all your options. *TarynS"
"@115714 can I have another entry for the contest? | @122641 Hey there, how many times have you tried entering? Please DM us to further assist! - AW"
"@115714 | @746035 Hi, how can we assist you today? -RA"
"@sprintcare Why is there no chat icon when I am on my laptop and logged in to my account? Says that it should be there on the left but no. | @746037 Hi, we will be happy to assist you here. Please send us a DM so that we can further assist you. -RA"
@115714  I love sprint been with you since 2006 | @746038 We're happy to have you with our Sprint family. - NR
"@115714 is hands down the worst company ever. Internet is slow as hell.
@115725 was expensive as hell but worth it 😡 | @746039 Hi! Do you need help? Please, follow us and DM us so that we can further assist you. We're glad to help. -IG"
@115911 I get 0-1 bars of service in the 93041 zip code via @188045 | @746079 Let's take a closer look to see what's happening in your area. Send us a DM so we can get to the bottom of this. *RickK
"Why are my mobile soeeds suddenly way slower, but Speedtest says they're as good as before? @TMobileHelp https://t.co/4PkziGdP0A | @746080 I appreciate the tweet! DM me https://t.co/tCo20jmsK2 & I'll make sure you're up an running with your data. *JelisaAbregano"
@TMobileHelp my phone says i have lte data but nothing will load. That's a little irritating | @247899 Yikes! We can't have this going on! Send us over a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez
@TMobileHelp can you check why an addr shows coverage on map but I’ve never had signal there? I think it’s 700mhz but phone supports it. | @427312 We don't want you going disconnected! Shoot us a DM so we can dive into this location more! https://t.co/Qz0L1xpZB7 *MikePerez
"@115714 | @746093 Hi, how can we assist you today? -RA"
"If I don't see @115714 taking my plight seriously this complaint will go beyond Twitter cuz apparently that's only time you companies act. | @746094 Hello! We know that this situation can be difficult for you. Let us help. Please, send us a DM. -CL https://t.co/rMApsV8PQY"
@115714 | @746095 Hey! Thanks for reaching out. What questions do you have? -LR
I would cruise all day with a Jeep and go road trips @115714 | @746096 Hey how can we assist you today? - NR
@115714 extra frustrated at the company. Even trying to switch is a task smh🤦🏽‍♀️ | @746097 Hey! What type of inconveniences are you experiencing at the moment? Let us know. - DB
"*SIDE NOTE* Dear @115911 thanks for offering AppleCare plus when i bought my phone. NOT! Now i gotta cough up $200 to fix my screen | @746182 That certainly is a lot of money, so I get how you're feeling. We can check out all your options if you send us a DM. *JPL"
"@115911 why do I get this every time I use the Tmobile app? https://t.co/Nu5vuK70I5 | @335422 We gotta get you access to the App so you can manage your acct. Shoot me a DM, and I'll get you squared away. *JPL"
@115911 your service sucks it use to be just at home...now it’s everywhere. Imma switch to @126302 | @746183 Oh dang! Where are you located? DM us with more info and we'll take a closer look at your coverage ASAP. *ValerieP
@TMobileHelp am I not able to pre-order multiple iPhone X's using the online trade in deal? when I select my other devices it gives an error | @746240 Hey! Send us on a DM and Let's get started! *KatGrisham
"@115911 y'all are a horrible service that employs liars and swindlers, there's a special place in hell for service companies like you | @746280 Whoa Ike, what's going on? DM us the details, we want to turn this around! *KittyG"
@115911 is fucking trash dude | @746281 Yikes! What's making you feel this way? DM us with more info and we'll be happy to assist you. We've got your back. *ValerieP
@115714 | @746289 Hey! Hope you’re doing well today. How can I help? -LR
"I pray my #iPhoneX doesn’t have the coverage issues my old iPhone has. Sitting next to #Android the #iphone has 1 bar, Android 5 w/@115911 | @455494 I sure hope so too! We're here for you if you need help with coverage, too! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"Y'all service so fuckin horrrible @115911 | @746336 Oh no! No service is no fun so I hear ya, Mitchell. DM us here so we can look into your connection with you. *BlakeT"
@115714 my phone has been saying “searching” since yesterday I cant make calls or receive text messages unless there iMessage I need answers https://t.co/NSXjCXkMoE | @746513 Hi there! We would like to assist you with that issue. Follow us at @sprintcare and send us a Direct Message for further assistance. -DG
"I need return this iPhone 8, I need my seven back smh @115714 | @346547 Hi Mr. Tyler:
We'd be glad to help. Please, follow us and send us a private message so that we can give you details. -IG"
"@TMobileHelp does the $0 down for all promo apply to iPhone X? | @118401 Good evening, I have pulled up the account and at this time I am showing that the iPhone X will require a down payment of $279.99 for the 64GB device. *KendraA"
"@TMobileHelp Been on xferred 4 times, on hold again, been on the line 40 mins trying to cancel out this account. Keep getting transferred to representatives, none of whom can help me. | @340608 That's so many holds! Here on twitter and DM, there is no hold on the phone. Send us a DM and let's go over the playlist for the account, Mark! https://t.co/dPHUAru2pc *MikeVance"
"@TMobileHelp ryanculpepper, go ahead and DM me | @745857 Hey Jeff! We're happy to check into this for you, send me a DM https://t.co/9IUH5Nit1g for assistance. Thanks! *AmberSellers"
"@TMobileHelp @115911 @139105 has great deals on new phones. But I'm an existing customer with no way to take advantage. I need 1 or 2 phones. I just added a second line (no deal) and don't need a third. In order to get a deal, I have to add a third line I won't use. Help! | @524231 Existing customers are able to take advantage of well as long as the requirements are met! DM us so we can go over things in more detail! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 Would you consider this satisfactory customer service?

https://t.co/T60zFVp1tk | @746688 @115913 It sounds like this has been a long journey and I want to help you end the quest. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@TMobileHelp if we take advantage of the IPhone bogo, do we still qualify for the new IPhone upgrade program? | @746689 Hey!! Yes, you sure can! :) Send me a DM here: https://t.co/J6BRlk7L5s, and we can go over all of your details! *LaurenWalker"
"Yo @115911 why tf would y’all buy that new bandwith??? Fix my LTE | @746690 Hey Theós, let's check this out for you. DM us. *JamieK"
"@115913 Hey John, Ive been with TMobile for 10 years now and can't get my bill to around $35 per month.  No one can help, can you? 8432985794 | @746691 @115913 Thanks for reaching out about your billing. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"After being with @115714 for over 10 years, I will be canceling with them. In the last few months I've been lied to by store employees and customer services reps, And just mishandled as a customer. 
I can not now or again in the future recommend them or their business. | @746754 We would be happy to look into this and see how we can help. Please Dm us your contact info and allow us the opportunity to help."
"@116447 https://t.co/YsYECauH7o offered the iPhone 8 @ $1.38 for 2 lines on 11/10. Offer not being honored, see photo for proof. Customer service did not help. Long term customers pissed. https://t.co/UWt1EGDcQw | @746755 Team @116447 is here to help. Please send us a DM with your contact information."
"Getting real tired of your cold molasses data speeds @115714. Ain’t no reason for anything but good speeds almost anywhere these days. Continuing to rethink phone upgrades I want to do 😕 | @643457 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Man @115714 just told me I didn't pay them and I'm looking right at the bank statement. Like right at it. | @312549 Send us a DM with your phone number or one of your preference, your time zone and the best time frame for you to receive a call from us in order to transfer you to the Fraud Department for a resolution. - CE"
I hate @115714 y’all are way too expensive and stay ripping people off 😡😤 | @746756 Hey! Hope you’re doing well today. What's making you feel this way about us? - AP
"Dear @115714 ...T-mobile has free Netflix & T-mobile Tuesday’s, AT&T has free direct tv for life. So wth do y’all have to offer because it damn sure isn’t good service .... https://t.co/5C2H3RFg90 | @746757 Hi there! We have a new offer on Hulu for our customers. Take a look using this link trough our Sprint Website: https://t.co/s49PBILQbl - CE"
"@sprintcare Currently having worst customer service experience ever! Live in Kansas City. Now on my 3rd tech person. No one's got a clue! | @466587 Hello Angela, what's going on and how may we help you?"
"So @115714 let 1 of their employees buy phones on my account and now they keep trying to charge me the fees. | @312549 Hi there! We review previous conversations, and we'd like to know if your case was addressed and you got in touch with our Fraud Department? - CE"
@115913 I've been with T-mobile for 16 years now that's loyalty how can I get Netflix w/o switching my plan? | @747013 @115913 Let's take a peek at your plan and what options we have to help with this. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@TMobileHelp Can you help me find out what the stock situation is on the iPhone X? | @747014 We would love to go over the options to get an iPhone X. Can you send us a DM so we can get you those details? https://t.co/IUIA5vQSHC *MattHargleroad
"Look at that #tmobile fast network. You guys suck @TMobileHelp @115911 https://t.co/zNb18ObSeT | @580654 I see your DM, and will respond shortly! Thanks! :) https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp Could you assist? I haven’t received the visa card via mail that I need to pay off my BOGO Note 8. I preordered this thing back in Sept. | @747015 Hey David, I'd be happy to help you out! Please send me a DM https://t.co/9IUH5Nit1g to get started. I look forward to getting your resolution :) *AmberSellers"
"@TMobileHelp I purchased a pixel 2 from Verizon during pre-order and when I went to activate 2 lines today, I was told that the promo ended and I had to have activated before end of promo. Now I'm stuck staying with Verizon. Can you please help? | @747017 The Pixel 2 works best on America's 4G LTE network! #Uncarrier We’d be more than willing to help you #GetOutOfTheRed! Shoot us a DM so we get started. *MarissaChavez"
"@TMobileHelp always having issue with the payment being processed on time, this is the 2nd time. What is happening? | @747018 Oh wow, sounds like a job for T-Force! We've got you covered! Shoot me a DM and let's get this figured out! https://t.co/99Z9nj0518 *RyanMitchener"
"@115911 @TMobileHelp Appalling behavior @ store ! Helpless Customer service ! Store cant release my warranty exchange phone! Flying tonight without a phone! T-mobile folks very well aware of the situation! Time to switch 
Hope I don't get lost | @747019 Bad experience? Not on my watch! Don't worry, T-Force has your back! DM me and we'll get this all sorted! https://t.co/99Z9nj0518 *RyanMitchener"
"@TMobileHelp just wondering what makes you qualify for the Pixel deal! Sent you a DM! | @747910 Hi, we'd love to help with this. For security, can you DM us as we may ask questions pertaining to your account? Thank you :) *ChrisFuimaono"
Really @115911 im trying to get a damn phone and you guys are playing games!!!! https://t.co/aZIiTfQ64L | @188738 Hey babes! Let's make sure you're able to upgrade! Send us a DM so we can walk you through the steps. *TarynS
"@115911 I need your assistance | @334427 What's going on, Iris? 😘 Send us a DM, so we can help ya out. *TarynS"
"@115911 I m having major issues w my prepaid sim. No data. Impossible to drive my rental without gps and data. Horrible experience . Customer.service no help. | @748252 Wow, that's never a good way to experience your vacation. We want to make sure you hit all the hot spots! Dm me up and lets chat about your data. https://t.co/cYAShZx2fF *PoxMaphixat"
"Dear @115911,
Will you have any black friday phone sales for EXISTING customers? #MommaNeedsANewPhone #NotANewPhoneLine | @265885 Dear Susan,
You already know we have promos for everyone! 😘😘 Send us a DM, so we can take a look at your options.  #TreatYourself #YouDeserveIt *TarynS"
"@115911  @TMobileHelp  that moment when you guys delete the number ive been using for almost 20 years without asking. | @594251 We need to look into this right away, send us a DM so we can sort this out! https://t.co/xaT8QuZFeS *SidneyNorton"
"I still cannot process what just happened.  Customer care Rep from T-Mobile just yelled at me, cussed me out and hung up on me... @115911 wow. | @748255 Thanks for reaching out about this, Kim. Can you please DM us here with some details so we can help out? Thank you so much! *BlakeT"
"@115911 why is my connection cutting in and out?! I can’t even see my bill summary on the app 😒 | @748256 That doesn't sound fun, Chelsea! We'll get this figured out for you. DM us here so we can help out. *BlakeT"
@115911 Need to unlock iPhone X to use in India. Called yesterday and spoke to rep- no email yet from T-mobile on instructions.Thanks | @748258 We can definitely check up on your unlock status to see where it stands. Send us a DM so we can take a closer look! *HeatherSaenz
"Actually what’s better than one iPhone 8 is (but not limited to):
- An iPhone 8+
- An iPhone X
@191435’s tweets
- @137524’s Roadster 2.0
- Ignore the top: it’s actually anything @6000 related
- Black Friday Deals
- Christmas &
- Any cell service other than @115911 https://t.co/eiCk3Uvy77 | @748259 Well, that was unexpected. Why's that, Sai? *TarynS"
"Can’t download anything but MAN CAN I UPLOAD FAST!!! Thanks @115911 @115913 
#boo #tmobilesucks https://t.co/6TCcvPv2KR | @277125 @115913 Tyler, we're absolutely here for you and ready to help. When you're ready, shoot us a DM, so my team can tackle these concerns. Thank you! https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115911 saw BOGO iphone 8S but required new line? any promotion for long time T-mobile customer? | @748260 Hi Taejun! For the BOGO, you would need to add a line and be on T-Mobile ONE plan! Send us a DM and we can take a look at your options. *TarynS"
Are you gonna answer my Question @TMobileHelp @115911 | @748263 Our apologies for the wait! Let's continue in the DM.  See you there. *PhungDao
"Are you shopping at the Citadel Mall and want to use your data to post a pic or Snap a cool photo? Tough luck if you have @115911 @115913 
#boo #tmobilesucks #slowestdatainthenation @118156 @11214 @2601 @TMobileHelp @128836 @162861 @30158 https://t.co/9KXPlc4yeK | @277125 @115913 We're dedicated to addressing and resolving these concerns, Tyler. We're going to reach out via DM, so we can assist. Thanks! https://t.co/ZxXpYRedaq *NicholasTomchik"
"@TMobileHelp I would like to know what offers I have available | @748264 Sweet! Love to help! Please use the following link to send me a DM! 
https://t.co/XCjbelq2mw *LisaMarieArnold"
"@115913 @TMobileHelp tmobile basically told me to cancel the existing service either 1) go to sprint 2) sign up again with tmobile to get a better. which one should i choose? | @362519 @115913 I does look like we had a bit of a miscommunication, but I am so glad we worked it out. Thanks again! *ZachRicketts"
"@115913 @TMobileHelp Thanks Zach Ricketts for telling me to cancel my tmobile service. Today tmobile stated that loyalty means nothing. AT tmobile, nothing is more important than getting new customers. | @362519 @115913 Your loyalty means everything, and I am so happy you gave me the chance to find a solution for you! *ZachRicketts"
"Still shitty service @TMobileHelp @30158 @115913 in LOS ANGELES. #tmobilesucks https://t.co/KhRWi9XPnh | @277125 @115913 We'd love to get to the bottom of this and make sure you have the best service, Tyler. Please DM me! https://t.co/ZxXpYRedaq *NicholasTomchik"
"@TMobileHelp i am hoping you guys could help a loyal customer like myself get in on the note 8 bogo deal.  I'm currently a simple choice 10gb, upgraded to unlimited for 2017, but was told i dont qualify.  Please let me know if you guys can help me with this. | @748265 We LOVE our loyal customers! DM me so to check out what we Can do to get you in on this sweet offer, together :) https://t.co/jPSwKnAg0l See you there! *HarleySumida"
"Wow @TMobileHelp @115911 @115913 great job! Crappy service in the tiny rural town of LOS ANGELES!!!!!! What a joke. #boo #shame #tmobilesucks @118156 @162861 @128836 @2601 @30158 @11214 https://t.co/dPhxV0PNj1 | @277125 @115913 Hey, Tyler! Let's make sure you're getting the best service possible! Please DM me, so my team can dive into this and address these concerns. https://t.co/ZxXpYRedaq *NicholasTomchik"
@115913 @TMobileHelp Thanks Zach Ricketts for telling me to cancel my tmobile service. Today tmobile stated that loyalty means nothing. Edging me to cancel my service is the goal of your service tonight. | @362519 @115913 I am happy we were able to clear everything up and find a great resolution. Thanks for your continued loyalty! *ZachRicketts
"@115913 @TMobileHelp here we go, they provided me with the cancellation disclosure, but my business is not valued anything https://t.co/kLjW8aTr6G. it has been a fun 10 years. but thanks for pushing me to cancel/ | @362519 @115913 I do hope our solution will keep you for another 10 years. Thanks again. *ZachRicketts"
"Fam! This happened to me! I didn’t even have my credit card on file. Scammy @115911 https://t.co/C8WXi8duO3 | @748266 Woah, we take these things seriously, Cain! Send us a DM so we can take a look into this for you. 💘 *TarynS"
@TMobileHelp will there be black Friday deals being released? | @157326 Yes! They're already here! woo hoo! https://t.co/aIZPWLwowe *PhungDao
"@115913 @TMobileHelp Thanks ZachRicketts for telling me to cancel my tmobile service. Today tmobile stated that loyalty means nothing. | @362519 @115913 I do believe there was a bit of a misunderstanding. We would never recommend that, but I am sure glad we came to a solution! *ZachRicketts"
"How can I check what deals I'm eligible for @TMobileHelp, thinking of getting a new phone tomorrow | @748264 I love a great deal too!!! Hit us up with a DM and we can help ya out! *LisaMarieArnold"
"@115911 can we please have customer service positions created in America. Language barriers are beyond frustrating especially when the rep doesn't listen... please and thank you. | @241653 We have something even better, Vanessa! You can easily send us a DM right here and have the convenience of getting assistance at your fingertips 💘 *TarynS"
"Hey @115911, if yet gonna throttle my data every 4th week, maybe let me have enough so I can get a @115879 home so I'm not stuck in a bus station for the night?

You fucks. | @306543 Let's make sure you're not stuck being bus-y at the station, Tony! Send us a DM so we can take a look at your plan. *TarynS"
"Am actually going to a @115725 store tomorrow because of the incompetent Support / follow up from @115911, sprint or whoever and my fraudulent carrier @ATT @117735 | @585931 We're still waiting in the DMs! If you're unable to meet us there, you can check out coverage at https://t.co/7Ki780C2ND
https://t.co/iUlnGXy3Ha ⬅click here to DM *VinnyFrancisco"
"@115913 you might as well get rid of those marketing reps they just make it worse. I have tried for months to get this fixed. The just keep adding fees and no one will credit because service didn’t work. When we asked to stop they charged us instead of credit sml clms coming | @139905 @115913 Hello Mark! I'm sad to hear that you've been working on this so long and I'd love to help. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 I’ve been a T-Mobile customer since like 2008, can you hook me up with a deal on the new iPhone? 😇🙏🏼 | @748268 @115913 Hey, Candace! Thanks for that STELLAR loyalty! Check out our latest deals, here: https://t.co/aIZPWLwowe. Feel free to DM us, if you have any questions. *NicholasTomchik"
"Lord, @TMobileHelp is there anything you can do to improve service in the mission area of San Francisco? | @748269 I 💗💗💗 SF!!!  Send me a DM 📧📧📧 by clicking my pic so I can take a look plz!  https://t.co/mn6KTF2tgi *RayNg"
@115911 why can't I send or receive sms pics it been 2 days like this 😠 | @748270 Let's get this figured out Dorian! Send us a DM and we can help! *KittyG
"@115913 @TMobileHelp new customer = no need to trade in iphones. new customer = better deal. new customer= tmobile's everything. | @362519 @115913 You are a valued customer, and I would love to continue working with you in DM. I'll see you back there. *ZachRicketts"
".@115913 2hrs + chatting via FB messenger with your team and they say I need to go to a @115911 store. Waste of my Saturday night waiting for their responses. #FAIL | @599479 @115913 My team and I are on standby ready to help, Jimmy. DM me and we'll get started https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 what gives? I use my mobile plan exclusively to save internet costs. Now I’m throttled to nothing https://t.co/VeTkY8RZqp | @380889 @115913 Hey, Chris! We want you to be getting the best speeds possible! Please DM me, so my team can take a look. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115913 @TMobileHelp unresolved, unresponsive, and unable to provide the same deal. #loyaltymeannothing | @362519 @115913 Please meet me back in DM, we'll discuss all of your options. *ZachRicketts"
"@TMobileHelp yeaaaah. Couldn’t actually get your coverage link to load.  I need reliable service at 35 Black Rock Rd, Warwick NY 10990. Doable? Thanks. | @585931 Aloha Ash! I'd love to look into coverage in your area! Send me a DM! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"When you have @115911 in hawaii https://t.co/mYtEHg8RDi | @748271 Send us a DM where this is happening, and we can make sure you have the best speeds all over the island. *TarynS"
"@115913 @TMobileHelp is with tmobile for 10 years, not is the time to jump ship because they give better deals to new customers than loyal customers. @115714 would be able to pay off the remaining iphone installments. in shock with how bad the deal i signed up with tmobile. | @362519 @115913 Please meet me back in DM. I am here to help you. *ZachRicketts"
"@115911 Please,I have an issue and need a contact email 
Thanks. | @748274 Hey there! We'd love to assist. We've got your PM and will follow up shortly. *KeithM"
"@115913 don’t you think they would try something new if after two years it don’t work and we want to buy American   American company’s don’t give good product or service they ignore you but they keep taking your money | @748275 @115913 It is very important to me that you get the support that you need, and I am here to help. I will see you in DM shortly. *AdrenaBentley"
"@115911 that totally would have rocked and sold me if not for the 90 Second load time of this: @119736 complaint time? https://t.co/qHazjgQVm9 | @585931 Aw, let's make the decision as easy as possible for you, Ash! Let us know where you're at through DM and we can look that up for you! *TarynS"
"@115911 So I want to change my family plan back to an individual plan (since no one is helping cover the cost) Would that count as a cancellation of the entire family plan? Would I have to pay the entire EIP balance of my device if I switch back to an individual line | @748277 I've been there before, James. Any line that you cancel, the EIP balance would become due on the next bill. Shoot us a DM, if you want to discuss the details. *JPL"
"@115911 @115913 Thanks to your really shitty customer service i have cancelled my iPhone X order and digits additional line. If it wasn't for your great roaming plan it would have  been the whole lot! | @748278 @115913 Hey, Clinton! We're truly sorry to hear this & are here to address any unresolved concerns. Feel free to DM us! https://t.co/ZxXpYRedaq *NicholasTomchik"
@115911 I'm so bummed! I've been a customer for years & my new house is in a dead zone. Meanwhile 3 houses away has 4 bars. How can I get help for this? TY! | @748279 We can totally help Karen! Send us a DM and we'll get you on the info on in-home coverage devices!! *KittyG
"@TMobileHelp something going on in Houston today with network? Very slowly DL/UL rates in normally speedy areas | @330219 Yikes, Javid! Likes check those speeds out! Shoot me a DM here https://t.co/QHDTFHxSPu and let me know what address you're at out there so we can check things out! Thank you! *KrystnYogi"
"@300717 my lg g4 is dead, will my phone be replaced or something since @115911 didn't care about it? | @263225 Whoa. We absolutely do care, Hassani. I rely on my phone to get me through all the time. We'd like to assist in getting you into a new device. DM us so we can check into the issue and options. *KeithM"
"@115911 we changed 10days back to T mobile network..after that you released BOGO offer. I checked with the store people for this offer but they didn’t accept because i need to add new line.Can you help in any way that you can assist us in this regard...for existing customers???? | @748280 Hey Avi, let's take a look at options for you! Send us a DM so we can chat :) *KittyG"
"@115911 could you please please PLEASE work on bettering the service out by @102475 . We were dying out there today. | @748281 We just want you to really experience life in the middle ages Jenni! (jk though, send us a DM with the zip code and we'll get to the bottom of this!) *KittyG"
"@115913 @TMobileHelp i want to cancel the service, because the iphone x promo was really bad. i need to return those phones. | @362519 @115913 Hey! We'd love to chat with you & get these concerns resolved. We're all about turning your experience around! Please DM us, so we can assist. https://t.co/ZxXpYRedaq *NicholasTomchik"
Thanks for the @748283 tickets @115911. Cried 5 times. 6 stars! #TMobileWingman #TMobileTuesdays | @748282 Woohoo! Glad it worked out! Sounds like an AMAZING time! #TMobileTuesdays! *DannyHarvey
I done @TMobileHelp with your #uncarrier bullshit. | @371295 Aloha! Those are some strong words there! Let's work this out! Shoot me a DM and I'll help https://t.co/dzjAJQ2bkx *SoRaYi
@TMobileHelp I love T-Mobile | @121074 We love you too! <3 :) My name is Rose! DM me if you have any questions! :) https://t.co/LNUbmWfmEy *RoseAdams
"@115911, this made me sad https://t.co/mzRPmL4JoA | @380879 This makes us sad too Bryce 😢 Send us a DM so we can get this straightened out! *KittyG"
"@115911 on your EIP support page states to call 1800-897-9337 to cancel, but when I called that number I got a automated message with non stop ads. What's up with that? | @748285 Whoa! What's going on, Wei? We certainly don't want to see you go. DM us and let us know what we can do to turn this around. *JPL"
Why are @115714 sms going through at 70 characters a message instead of 160?!? No emojis involved either. Fix it cause this is absolute garbage. | @748692 Hey CK! It sounds like your phone is now sending messages in the Unicode UTF-16 character set instead of the GSM character set. UTF-16 limits you to 70 characters per message instead of the 160 for GSM because it uses more space for each character. -AC
"Why are @115714 sms going through at 70 characters a message instead of 160?!? No emojis involved either. Fix it cause this is absolute garbage. | @748692 letters, numbers, a few upper-case Greek letters, and a selection of common accented characters and punctuation (https://t.co/pXNzQfHNzA). If you've used anything else your phone will have switched to UTf-16 and hence reduced the number of characters per text. (2/2) -AC"
Why are @115714 sms going through at 70 characters a message instead of 160?!? No emojis involved either. Fix it cause this is absolute garbage. | @748692 This can either be a phone setting - possibly related to changing the phone's language or locale settings - or it can be due to using characters that aren't in the GSM character set. The GSM character set includes upper and lower case English (1/2) -AC
@115714 why has my service been so ass today ?!?! Kissimmee / Orlando Area | @398761 Hi! We would like to analyze your area. In order for us to do it. Please follow us and send us a Direct Message. -AM.
"I just want to know what NYC (Manhattan) @115714 store has the space gray iPhone X 256gb in stock #help #upgradetime | @748693 Hi there! Please follow the link below: https://t.co/cj6DFeSaGj  to locate the store closest to your location. Here’s you will be able to find the address, working hours and telephone number, so they can provide you with information you need. - JL https://t.co/rMApsV8PQY"
"@115714 good speed bad coverage 😡😡. Step it up https://t.co/idcdVnMYvU | @748694 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@sprintcare what is up with the network in Dallas? This shit sucks🚮 | @748695 Hey! This is concerning. Please, send us a DM so that we can further assist you. -JA."
"Ok, gave @115714 a try. It sucks, reception and everything. I'm sorry I betrayed you @115911, going back to you real soon | @748696 Hi! We saw your comment and this is concerning to us. You are an important part of our Sprint Family, as a company we value each one of our customers and you are not the exception that's why we would like to resolve this for you. Please send us a DM to further assist you. -AM."
When we move home we are definitely getting rid of our @115714 plan. Outrageous prices and shitty service | @748699 Hi! We would like to assist you and provide you with the best resolution for your situation. Please send us a private message for us to further assist you. -FP.
"stupid @115714 voicemail app killing my battery even though i never use it. i keep killing it and it keeps restarting and sucking cpu. https://t.co/XkTBw4rQLv | @748700 Oh, I know how that can be! Is the software on your phone up to date? Is the Voicemail app up to date? -MP"
@115714 can you please get your software team working on the endless bugs that makes ordering a phone basically impossible. | @748701 At the time we are working to resolve every issue and be able to give you the best service we can provide. -FP.
"Goodbye @115714 it has been a long time coming. I travelled around today and actually had coverage for the first time in years. #byebye #yourcoveragesucks #your customerserviceisworse | @748702 Hey there! We would hate to lose you as a customer. Please, send us a DM so we can look into this for you. -MD https://t.co/rMApsVqrfy"
Sooooo @115714 I️ need some answers to whatever has been going on with my phone cause I’m sick of this shit https://t.co/7Ol3beqDbt | @748703 Hi there! How can we be of assistance? -GM.
"@sprintcare no signal in san pedro,ca | @748705 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"I swear to God I should just learn @115714 representatives names because I spend 4 hours of my day each week having to deal with them anyways. I might end up breaking my phone before I even get the chance to properly use it. | @748706 Thanks for the information, and we do apologize for the inconvenience. Since the phone does not complete the 50 days with sprint the device could not be unlocked. These are the requirements for unlocking your device: https://t.co/0lrOQ5HL7P -FP."
"Holy shit @115714 has been so slow today I’m about to throw my phone in the toilet | @748707 We certainly want to get you the service you deserve! Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"@sprintcare trying to log in to make payment arrangement. This is all pops up. Customer service line no help either https://t.co/ijDsJdU7sq | @473607 Hi there! Please send us a Direct Message, so that we can further assist you. --RB"
#sprint I love you again. They went out of their way to make everything that happened to me right. Got to show love for that. #thankyou ❤️ | @466039 We are glad everything was resolved. Thank you for being part of the Sprint Family. :) -Y.F.
"Checkin if my @sprintcare plan qualifies for free @115940 | @239757 Hi! Thank you for reaching out to us. Please, send us a DM, so we can access your account to check if you qualify for it. -LR. https://t.co/rMApsV8PQY"
@115714 is the best thing yet | @748708 We appreciate you think that way about us.  We constantly strive for better service and coverage for our clients. Don't doubt to reach out to us if any question arises. -LR.
Seriously @115714 these network issues need to end or my bill needs to be credited I'm paying way too much for consistent outages https://t.co/VJVm7L69GM | @748709 Hey! Hope you’re doing well today. Let's check on that service for you. What's your zip code and nearest cross street of the location where you are experiencing issues the most? Please DM us the information. - AP
"@115714 , America’s most unreliable service provider. Hands down. | @444820 Hi there! We want to help. Please send us a Direct Message in order to further assist you. -Y.F."
"@sprintcare please help. My fiancée has been in your retail store for over 5 hours trying to get a new phone. She is at 5609 N Pennsylvania Ave, Oklahoma City, OK 73112. Obviously no one knows what they are doing there. This is ridiculous | @748711 Hello there! What is the issue that you're having to get the phone? Are you a current Sprint customer? -DM"
"@115714 need a tower out here in Argyle, NY !! 🤷🏽‍♀️😩 | @748712 Hey there! How can we help you today? -DM"
"@115714 yo I need more data | @748713 Hey! Hope you’re doing well today. You can add more data through https://t.co/0qT1rLBLtN : Sign in to your account, select the link for My data controls to access your data control panel and follow the steps. If further assistance is needed, let us know. - AP"
"@115714 What is wrong with your Internet ?? 2 days and none of my apps won't load. | @748714 Hello there! We would like to take a look into that matter. Please follow us at @sprintcare and send us a DM with more details of your issue, so we can further assist you. -DG"
"i hate sprint y’all cant do shit right @115714 | @748715 Why do you feel that way about us? Are you experiencing any issues with your account, bill or device? Please, allow us to assist you from here. Send us a DM with your inconvenience, and give us the opportunity to help you out from here. -LR. https://t.co/rMApsV8PQY"
"@sprintcare I am having trouble adding the Hulu offer to my account, any chance you can help me? | @125077 Hello there! We will be happy to assist you with the Hulu. Did you try to access to https://t.co/q3KFiJsGQi ? - RU"
what @115714 do now? | @748716 Hey! Hope you’re doing well. How can we help today? - AP
"Hey @126302 can you explain to me why I was refused a refund for a 5 day old phone that doesn't work??  So appalled with your customer service, I've been with you two years and you've lost a customer unless you can make this right. Going to @115714 on Monday. | @748717 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -JE"
I’m tied of @115714 🤦🏾‍♂️ | @135780 Hey! Hope you’re doing well today. Allow us the chance to help. What's making you feel this way about us? - AP
I worked at a corp Sprint store. Co-workers called me old and a dumb blonde. I filed a complaint with he. Guess who got fired! Me. #sprint #metoo | @748719 We're so sorry to hear this! Please follow and DM us so we can further discuss this. -R.I.D
"Love when I'm ""roaming"" while at home. Thanks @115714. 
#myserviceblows
#goodthingitscheap
#syc | @748720 Hey there! We would like to take a look into your situation. Please send us a DM. -  EH https://t.co/rMApsV8PQY"
"@115714 why come I can’t get any good service in my house!??! Wtf am I paying y’all for?? | @748722 Hello! We would like to take a look into that matter. Please follow us at @sprintcare and send us a DM with more details of your issue, so we can properly assist you. -DG https://t.co/rMApsV8PQY"
"@115714 I have been with you for almost 8 years and all I have to say is: you're  🚮. I will be switching carriers in 2018. | @748724 Please send us a Direct Message, so that we can further assist you. -JE"
"Truly!! @115714 wyd :( we out here struggling https://t.co/noEahzitvC | @416024 Hello there, what's up? Please, tell us a bit more of what's going on. - FS"
"@sprintcare does the high speed global roaming pass have a data cap? Going to Canada soon, was curious | @749052 Once Sprint Global Roaming's high-speed data pass expires, it reverts to low roaming speed. Visit: https://t.co/7aTN3yAddq for details. -FG"
@115911 I have an issue with your service I am a valuable customer please help | @749546 We're here for you! Just send us a DM and we'll chat about whatever you need *ErikS
@TMobileHelp my iPhone has an estimated ship date of 11/2-11/3... Now will I receive the phone that day or will it be on next day air? | @427368 Great question! Toss me a long drive in the DM and let's take a look. :) https://t.co/dPHUAru2pc *MikeVance
@115714 | @750321 Glad to have you on board today. Let me know what questions you have. - LR
@115911 why my service going in and out and why am I not on LTE | @750345 Hmmm...let's take a look! Send us a DM and we'll make sure you can stay connected *ErikS
"@TMobileHelp I was told the $20 phone upgrade fee was going to be waived d/t site being down but I see I was still charged? | @399016 Hi Patrick, shoot me a DM https://t.co/zMHlDmwgGJ so we can check that out for you. I got you covered :) *VictorianLang"
@115714 enter me jeep | @750349 Hey how can we assist you? - NR
"@115913 y can’t I just pay $41/mo for iPhone X instead of $300 up front just to keep paying $30/mo like on my i7+. Other competitors are $41. I’m a jump on demand customer & for $330 up front, u can keep it. Feel free to write back & not online customer service | @750373 @115913 It's our goal to make sure we get you the right information when it comes to your upgrades and find the best solution that works for you. DM us so we can work out the details together. https://t.co/plE6XCdHhz *CharlesOpacki"
@115911 with it ? Me and my family are loyal and faithful customers ! We spend a lot of $$ wit you guys we need that wireless charger 😩😩 | @750374 Send a DM our way! We'll get a wireless charger sent your way immediately. 👍😊 *HeatherSaenz
"@115714, I found one of your customer’s phone.  If I drop it off at a retail location, would they be able to return it? | @750378 Would you like us to find the nearest Sprint to you? -RA"
"@115714, I found one of your customer’s phone.  If I drop it off at a retail location, would they be able to return it? | @750378 Hi, thank you for notifying us of this lost device. You can return the phone to any Sprint store. -RA"
@115911 is there an LTE outage in Manchester CT area due to the winds? HSPA+ works but no LTE on any of my devices. | @750407 Send us a DM with your zip code and we'll check out your areas coverage! *HeatherSaenz
"imma BEAT @115911 ass!!!!!!! Why S my service so damn slow !!!!!!!!! | @750408 👀 I'm with ya, Trey! We only want blazing fast #4GLTE data for you! Send us a DM, and we'd be happy to assist fam! *KellenF"
@115911 yall about to make me cuss | @750409 We don't want that! Send us a DM and let us know what's going on 💕 *TarynS
"@115911 How can upgrade my phone to the latest iPhone | @750444 Tons of ways! The app or https://t.co/zEmnBRekUB is easiest, or you can shoot us a DM and we can help here :) *KittyG"
"@TMobileHelp Facing Echo Problem on Samsung Galaxy S7 G930T.
@117159 | @325316 Oh wow, I  would like to talk further about this! Can you please DM me via this link https://t.co/A2kWVVGFXO. *JonathanMacInnes"
"@115911 #Thankenstein #contest https://t.co/A1dXfHHg0z | @410496 Great pic, thank you for sharing! :) Good luck in the contest! *EdBatangan"
iPhone X shipped and ready for release day!! Can’t wait. I’m hyped! Thanks @115911 🙏 https://t.co/moLLbQ8hTL | @451557 Thank YOU for being part of the #MagentaFam ❤️ Enjoy your new #iPhoneX buddy! https://t.co/HbdADi3eov *HumeiraPatel
"I need @115911  to give me an wireless charger ! | @750374 Let's get you one my friend! Just replied to your DM, I'll meet you back there. :) *ClarrizzeHarkins"
"@TMobileHelp Hey, I send you guys a DM but no response so far. | @750444 Hey Raymundo, hit me up with a DM and I'll be happy to help my friend! 👍 #Xcited https://t.co/JndQXzqo6y *UsmanArif"
@TMobileHelp can I dm you about my #iPhoneX pre order | @590368 Hey there friend! I see that you DM'd us earlier! I will meet you back there right away! :) *BrendanLee
"Apparently my pants were way too tight because they cracked my phone screen. #wtfTmobile #bitchassphone @115911 | @750701 Yikes! Sounds like you're in a ""tight"" situation. Send us a DM and we'll assist you with this! *HeatherSaenz"
"Sick of @115911 and this weak data 😭 | @750755 Oh no. We for sure want you to have the data you need, Alicia. DM us. We're happy to help you. *GiselleM"
"#TMobile automatically charged me with full price of the phone without prior notice, I noticed my bill increased by 5 fold. I am on their Jump on Demand program and the reason I dont want to pay a full price for a phone. Lately, T-Mo is been screwing a lot 🤔 @115911 @115913 | @750757 @115913 It sounds like things are a bit mixed up. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
@TMobileHelp I have bingeon using psvue and I get a message I've used all my data?? I thought psvue data didn't count | @750758 Yikes! Let's check it out so you can #BingeOn! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! *KrystnYogi
@115913 not happy with TMobile! If you don’t buy a phone you don’t have the other carrier fees to end contract paid... 😔 | @750767 @115913 I want to go over all of our reimbursement options with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
How many DM's do you all need @115911 as you send my dead sons acct to collections after saying it was clear and closed https://t.co/9oQjk2QHhj | @680922 I will try my best to resolve this. Please DM me :) *WaqarSheraz
@TMobileHelp hello! Just wanna make sure this past due message I got was sent in error. I have a payment arrangement in place but paid early | @175534 Send me a DM and I can double check that to put your mind at ease! https://t.co/yZ5k0mtFsX *SonjaKett
"@115911  sucks they stole 165 from my account thanks to auto-pay 😡 and what sucks is there only giving me back 50 😠 | @750880 Hey Jackie, thanks for reaching out about this. Send us a DM and we can assist you :) *ChanneyT"
@115911 i have a question | @750881 Send a DM our way and we'll answer all of your questions Tweezy! *HeatherSaenz
@116447 very unhappy customer here. | @750954 This is not what we want to hear! Pls give Team @116447 the opportunity to fix. Send us a DM so we can turn it around! https://t.co/cMJAQJc48k
"@115714 my phone says searching for service and does not connect to service. it happened overnight and my bill is paid and everything I just wanted to know why!!!!??? | @750968 Let's take a look into this for you. Please, send us a DM, so that we can verify what's going on with your service. -GP."
"@sprintcare Help!!! My phone keeps losing connectivity and it flat out won't work!! https://t.co/gQC9xLFRyJ | @497531 Hi there! Please, send us a DM in order for us to look into this for you. -MD https://t.co/rMApsV8PQY"
@sprintcare can you all help me get the Hulu promotion? Can’t find it online. | @124541 Hey! Here you have the direct link of the promo: https://t.co/10Fdbu4s1O -JA.
"Fucking hate sprint ... worst fucking cellphone company in planet earth @115714 nothing but problems since day 1 now almost a year and a half later still nothing but issues and problems ... | @750970 Hey there! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
"Patiently waiting for @115714 to send my confirmation so i can watch some Hulu | @251683 Please send us a DM, let us assist you! -PB. https://t.co/rMApsV8PQY"
Went to switch from @115714  to @115725 and now i regret it | @532054 Come back! We still want you to be part of our Sprint family! -PB.
@sprintcare the service (or lack of) in Northern Bergen County this week is the worst. All Sprint users with same issue. What’s going on??? | @750971 We would like to assist you and provide you with the best resolution. Please send us a private message for us to further  assist you. -FP.
"If someone were to break in & kidnap me I imagine I would be stealth & reenact the scene in Taken; use my phone to low key call my emergency contact & yell out all the kidnappers' distinct features and OH WAIT I don't get any cell service in this GD house or ever. Cc: @115714 | @750972 Hey there! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
If you ever in an emergency do not rely on @115714 worst phone company ever! | @750973 We apologize for the inconvenience caused. That's not the way we want you to feel. How can we be of assistance? -GM.
"@TMobileHelp i keep try to redeem the vudu for tuesday and it keeps saying error | @513867 Gah! This is supposed to be a treat, not a trick! Send me a DM! https://t.co/yZ5k0mtFsX *SonjaKett"
What’s the problem with my serviceeeeee 🤦🏾‍♀️ @115911 @TMobileHelp | @751105 Just replied to your DM! Send me one back by following this link: https://t.co/xKrpoFD6ya Looking forward to hearing back from you! *ColleenLicudine
"@115913 Hello I am a T-Mobile customer and had a terrible experience with your customer care today. It’s hard to believe that you refuse to make any exceptions for your loyal customers (with 7 lines on my account) in a situation that was not our fault or in our control. 👎🏻 | @751229 @115913 We want you to have a great experience no matter how you reach out to us, Danielle. Please DM us what happened so we can turn this around for you: https://t.co/cuEwtd2epS *DanKing"
"Honestly, I'm real tired of the mediocre service of @115911 in the Tampa-Brandon-Lakeland area. Phone paid off, ready to JUMP to another company | @751230 Mediocre is not our #UnCarrier way, Ken. DM us and let's talk about your experience. *JamieK"
"@TMobileHelp Is it possible to get a record of my data usage from past billing cycles, somehow? I had to reset my phone. This'll help me decide if I want to stay with y'all or not. | @340282 Hey! Almost everything is possible with #teammagenta! Meet me in the DM so I can take a look at this for ya. https://t.co/FMiO4w03fI *BiancaWillis"
Can I still return my old phone for the bill credits if it's been over 30 days? I never got any return instructions with my new phone. @115911 @TMobileHelp | @578026 Yikes! Let's see what can be done! Shoot me a DM so we can work on this! *JoshuaB
@115913 ok my wife has had 3 different phones from you guys in 8 months and I know they are budget ones but this is ridiculous is there any way you can wave the fees and let her get a iPhone 7 or 6s please we need a reliable phone and don't have the funds to put a big down! | @577143 @115913 We would love to look at options with you. We'll meet you in DM shortly. *StephanieGarza
"@115911 CSR quoted deal over the phone but you guys won't honor it, rather lose a customer than honor what you say. Calls recorded for QUALITY assurance huh? | @751239 We certainly want to do what we say, and would like to look into this for you.Hit us up through DM, and let us know the specifics, so we can assist. *JPL"
38Mb/s on @115911 yet @126972 stream dies every 10-15sec. Blatant throttling by @115911 compounded by @126972 stubbornly refusing to buffer. Internet video worked better 15 years ago. Which of these 2 is more at fault? | @257226 Hmm... let's take a closer look at this and see what's going on. Send us a DM! *KittyG
"@115911 Im having issues upgrading my phone online? Im trying to use my JUMP feature but won't let me get past the payment info page.  Please help!! this has been going on since yestersday, Come'on man! | @751240 We definitely want to make sure we get this upgrade completed without any additional delays. Please send us a DM, so we can help out. *JPL"
Your fucking my sprint app sucks shit never works @115714 @sprintcare | @221126 Hello there! We're sorry for the current inconveniences with our App. Is there anything we can help you with regarding our App? Please DM us. -AC
"@TMobileHelp contacted you guys last week to resolve an issue, you guys assured me it would resolve. It didn’t. DM’d you. | @673344 I got your back! I have all the details ready to go! I will be your #PixelPro ! :D https://t.co/HTgeLMEYEm *DonHebron"
"@TMobileHelp My phone can’t stream any video but has fast speed test results, help me out? | @306665 We got your back! Send us a DM: https://t.co/xKrpoFD6ya We'll get this figured out for you! *ColleenLicudine"
"@115911 is there a service interruption or something i can’t make a phone call | @751566 Hm, that's weird, Shaun! Where are you at right now? Let us know through DM, so we can take a look into this. 💘 *TarynS"
"And also this bullshit, which, no, @115911 didn't program, but if they'd told me it WOULDN'T EVER LEAVE I'd have never said yes. https://t.co/BERiDFoEFw | @751567 Let's turn this around! Please send me a DM and we can check this out. https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@TMobileHelp so when will i hear back from you guys in DM | @188738 Hey! I'd love to answer your questions, Rachel! Send me a DM! I've got you! 😊 https://t.co/HbdADi3eov *HumeiraPatel"
@115911 MY FUCKING PHONE STILL FREEZING I COULDA KEPT MY FUCKING 7 😑 | @504931 Freezing? OUCH! Send us a DM so we can get this turned around ASAP! *ElleA
"@115911 i had an extension til the 25th now my service is being interrupted why? | @751566 Hi, I am so sorry to hear the service has been interrupted! Don't worry, DM me! Let's check this out and get this sorted! https://t.co/lo6HrLTstT *SimranKaur"
Whitestone Dome Glass fix Cracked smartphone screen https://t.co/ybRaOmYoe7 https://t.co/7y3rRp9Qyw | @751724 Hey! I'd love to answer your questions about your screen protector! Send me a DM! 😊 https://t.co/HbdADi3eov *HumeiraPatel
"Hey @TMobileHelp, I've been with you for 6 years, and added two more lines to qualify for your Pixel 2 promotion. But I've just been denied for not having bought the phone by 11/2, though the only date I see mentioned in the promotion is 12/2. Please help! https://t.co/LFOJwWc5al https://t.co/ew1uWPF1Z0 | @751725 I got you! Let's check this out! Send me a DM to get started! https://t.co/gLqwX4nHy4 *MontanaDaniels"
@115911 @TMobileHelp HEY BIG HEAD😌😚 | @751726 Hey there! Send me a DM if you need help! https://t.co/gLqwX4nHy4 We are here for you! *MontanaDaniels
Thanks @115714 for the free Hulu appreciate it 🙌🏾 | @751771 You're very welcome. Thank you for giving us the opportunity to serve you. If any question arises feel free to send us a DM. We're be glad to assist you. -LR.
"@115913, it's been 2 WEEKS since CC'ing you via email: SIX MONTHS of DENIED access to Folio First account to manage @115911 stock transferred over from Loyal3. Contacted @103093 3X past 6 months by phone & email with screenshots but TO NO AVAIL GGRRRRRRRRRRR! @118156 https://t.co/gSUESz4plQ | @751823 @115913 Hey, Prakash! Please DM us, so we can discuss & see how we can help. We've got your back! https://t.co/ZxXpYRedaq *NicholasTomchik"
".@115913 @115911 hey man,  just switched from AT&T to T-Mobile you’re sales people signed me up for 2 extra lines without asking what’s up with that? | @751824 @115913 Hey, Oscar! Let's take a look into that & address this ASAP. Please DM me, so we can help. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115913 I've been with t mobile going on 20 years I even signed up over 30 people during that 20 years. Last black Friday 2016 I got a deal on 4 free phones because I have 4 lines its been nothing but a headache ever since. So disgusted | @751827 @115913 Promotions are supposed to be super exciting and effortless. Let's make sure this is taken care of, send me a DM  https://t.co/PbJEgtqanO *JeromyBingham"
Hey @115913 any free phones or upgrades now that the holidays are around the corner? This broke college girl could use one lol | @751828 @115913 Let's check out the options on getting you into something affordable! Hit me up in DM https://t.co/PbJEgtqanO *JeromyBingham
"Alright @115714 im starting the day off showing you guys love!!!!!!🐐📲 | @451374 Hey there, how can we assist you today? -OA"
Finally switched to @115911.  Got home and noticed they pulled bait and switch on me with wireless chargers.  Is there no honesty anymore? | @752241 Bait & Switch is not what we're about! What charges are you referring to? DM us so we can have a look! *ElleA
"Tired 😓 with sprint and their unpredictable bills monthly from past 10 months don’t know why will be back @115911 | @752242 We would love to have you over here on our team! Let's chat about the options, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp why can't we add @343 code to the #app? | @575125 We totally want you to #GetThanked DM me https://t.co/E37bpdWEut so we can assist! *StephanieTowers
@TMobileHelp Been trying for days to pay my bill due 11/2 and I am unable. Please fix this. I want to schedule it for the day it's due! https://t.co/exYMfSOtO0 | @237447 Let’s get this working! Send me a DM so we can clear this up! https://t.co/eiqro2hcq1 *KyleSaragosa
"@115911 I am a prepaid customer in Netherlands, can I direct my phone to a gsm number in Turkey in all conditions? | @752325 Hi there! Send us a DM so we can check it out! *ElleA"
"@30226 @139105 I can't find the ""Upload Your Receipt"" option in Samsung Pay app to take advantage of @115911 deal #note8 | @752326 Hi, Rich! We're here to assist! Send us a DM so we can walk you through the steps to redeem! *ElleA"
"@115911 @115913 @TMobileHelp any deals on adding a new phone line? | @189132 @115913 Check out all of our amazing deals here https://t.co/aIZPWLwowe! If you have any questions or need more info, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@TMobileHelp morning, my iPhone X preorder Still says it’s being processed w/ a shipping date 11/3 when should I️ get a tracking #? | @437523 I'd love to take a look to see the ETA! Send a DM my way and we can check it out! https://t.co/AoIxFXbK8A *JenniferRogers"
@TMobileHelp @793-Mobile  #horrible service one month never more than two bars #tmobile#notowers#nocoverage | @180086 Keeping you connected is my forte! DM me and I'll get right to work on this with you! <3 *ChelseaBailey
@115714 | @752616 Thanks for reaching out. What questions do you have? -R.A
"@115911  3 years,  I don't have #netflixonus but i SUPPOSEDLY have #bingeon.  Yet streaming still sucks up my data. What gives? ! | @752661 Umm! We can check this out for you. Send us more info in a DM. *NaeJ"
"@115913 what’s the point of “music freedom” if you don’t provide enough bandwidth to listen to it? | @752662 @115913 Let's make sure you can listen to your music hassle free. Let's find a fix, send me a DM. *JeromyBingham"
"@TMobileHelp when it says est to ship 
Does that mean the arrival day or when it’ll get shipped out? | @752663 Shoot me a DM and I'll get that checked for you. https://t.co/vyjB7ko3ro *OmarF"
"@115714 gives better deals to new customers vice the existing ones that have been loyal to your brand.  Can't even get a deal on old iPhones https://t.co/qs6d8S6ogZ | @578472 Good morning, we are happy to reach out to you to see what deals are available for you. Pls provide best time to contact."
@115714 mountains | @246859 Hey there! Is there anything we can assist you with today? Please elaborate a little on the issue at hand. - KP
"@115913 @115911 Is the @115714 deal dead? | @752780 @115913 Which specific promotion are you speaking about? Shoot a DM our way to chat, P. *MariahDaigle"
"@TMobileHelp I need so help with my iphoneX order before it ships out please. Hurry, it’s an emergency😭😭😭 | @477653 Hey there, we don't want you missing a trick with your new iPhone X order. Hit us up in a DM asap! 👌 *FreyaH"
"smh
@116447 | @361961 Team @116447 wants to help. Please DM your specific concerns and a good time to reach you."
"@115714 | @752788 Hey Fernando, how can we be of assistance today? - AM"
"I HATE @115911 !!!!!!!!!!!!!!!!!!! YOUR REPRESENTATIVES DONT KNOW WHAT THEY ARE TALKING ABOUT | @752842 Ummm! What do you mean, Katrina? Send us a over a DM and let us know. *NaeJ"
"@TMobileHelp I completed the auth form but twitter wouldn’t let me send you a response to inform you through DM, so I’m tweeting here. | @752843 We replied to your DM! Meet us back there! Thanks! :) *CourtneyWest"
"@115913 what happened to international days passes? I bought them all the time since I work outside the US. | @752882 @115913 Let's go over our data pass options! Let's meet in DM, see you there!  https://t.co/PbJEgtqanO *JeromyBingham"
"#JustForYouSweepstakes
I would go to Yellowstone Park which has been my lifelong dream.
@115714 | @325066 Hey there!  Thank you so much for the post today! What’s going on? -KJ"
"@sprintcare I retuned equipment to a Sprint Store on 9/22. Have the receipt yet you're still billing me for it. WTF? | @752892 Please send us a Direct Message, so that we can further assist you. - LS"
Text msgs w/emojis is Snapchat for #sprint users.  Been sending my bestie a snap for 20 min now with 2 LTE bars.  Happy Halloween! 🎃 | @424818 Please follow us and DM us if you need any assistance with your services. -BG
@115911 yo any news on network fixes in New England? especially Maine? | @753030 Hey there! Dm us your exact location so we can go over details! *ElleA
"@115714 I would drive to Memphis Tennessee#justforYouSprint | @753035 Hey Lester , what's up! How can we be of assistance today? - AM"
@115714 I enjoy @115714 for the good deal especially foreign travel. | @753036 Thank you for the awesome feedback. We appreciate you. -NS
"@TMobileHelp is the baskin Robbins promo code good to use at Dunkin also? | @534407 Good morning! Awesome gift, right? Meet me in DM and we'll go over details https://t.co/BXDdporH4e *JenniferRivera"
Have to use this at work for cell service @115911 @TMobileHelp even tho my phone reads  lte https://t.co/HsCs16iYSy | @392161 Thanks for reaching out! I'd love to look into details. Please send me a DM https://t.co/BXDdporH4e *JenniferRivera
@TMobileHelp Can I have some assistance with my iPhone X order please? | @127983 Hey Teresa! I'd love to help you out with your #iPhoneX order! Send me a DM! :) *HumeiraPatel
"@115714 been with over 10+ years $216 a month for 2 people 15 goes to sur charges 7.99 to spending plan 😡 ready to move | @753100 Something isn't right, lets get you a cheaper plan. Please send us a Direct Message, so that we can further assist you. YP"
I think it’s time to leave #sprint my service sucks and I’m tired of doing tech support. @115714 my bill is too high to pay for shitty service | @753102 This is not something we want to hear. We don't want you to have issues. Shoot us a DM so we can address your issues. -NS
"@115714 #JustForYouSweepstakes I would take my new Jeep Cherokee Overland to the mountains for a restful vacation. | @753103 Have you sign up for our sweepstakes? If not, click here https://t.co/1dVv7sUGyo to learn more and sign up. -BG"
@TMobileHelp my photo code won't work? | @753170 Hey Majid I can take a look at that with you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
@115911 has got to be THE worst service provider EVER. #IDontWannaArgue 🖕🏾 | @753171 How did you come up with that conclusion Terri? Send us a DM with the detail. *KaeW
"If I have a code that didn't work, who do I contact? 😫 @115911 | @753172 Let us know what code you are referring to in a DM Mackenzie. *KaeW"
@TMobileHelp Service Outage in 02893 since 10/30 storm - not sure where to report this. Any help would be appreciated. Thanks! | @753173 Hi there! T-Force is here for you! Send me over a DM so I can help you out! https://t.co/eNOMRUc3s7 *Shannon Pelletier
@115911 I’m bouta come up there and snap | @753174 What for Jahnell? *KaeW
@115911 ordered back in September and bn waiting ever since and 2day they cancelled my order without trying to contact me | @753175 Yikes! Were you ordering the iPhone 8 or the X? Send us a DM so we can get to the bottom of this! *ElleA
Thoughts: 1. I’m in trump America 2. How is @115714 full bars advance hyper LTE unlimited bandwidth 1000mbps but spotty in New York City? https://t.co/Bt6QkHFWAw | @753185 Please DM us with your phone number for us to provide the steps to do a PRL update on your device. -SV
@TMobileHelp misschien moet de vraag naar jullie toe? https://t.co/85LHtpFiP7 | @753240 Send your questions over to our friends at @121678 for further assistance in Netherlands. 🙂 *BrittanyJones
"@115911 so if I book with HotelStorm, I lose only 80% of my money? #gethanked #TMobileTuesdays https://t.co/UHTtcZNhgm | @753241 Lose? *KaeW"
@TMobileHelp I'm sorry guys I tried to redeem my promo code and when I did it I had to close the page now I can't redeem my promo need help! | @753242 Do not fear T-Force is here!! I don’t want you to miss out on that promo! send me a DM so we can go into further detail! *JenniferW
"@TMobileHelp Have or are you all seeing speed issues with data in the Raleigh area? Closest intersection would be Highwoods Blvd and Atlantic Avenue. | @124021 Hey! Let's figure out what's going on! Send me a DM, so we can look into this. *ChrisScott"
@115714 shameful. I have spent 7 months trying to get false charges removed from my account put on there by a sprint employee!!! #dobetter | @515658 Sounds like something we should look into. Please send us a DM and follow us so we can help. -JT
@115714 | @753256 Hey! Hope you’re doing well today. How can I help? -SJ
@115911 can you guys please get me out my contract with @115714 without charging me $1200 for 2 new phones | @753335 We can work something out with you! Send us more info about your current contract so we can work this out with you. *NaeJ
"@TMobileHelp Once again, my CellSpot needs resetting.  Please have tech reset it. | @394982 Good Morning! I want to get this resolved for you A.S.A.P. Send me a DM so we can get started. #MagentaHero *AshleyW"
"@115911 , what's going on in the York, ME area? Service has been cutting in and out (mostly out) since the storm Sunday night. | @753336 Uh oh, Vasilios! Please send us a DM and allow us to take a look! We are here to assist! *BrookeK"
@369030 @115913 @369031 @46905 @115714 I can afford my phone bill but I'm not ready to drop $1200 on a phone https://t.co/Lq0STb5w4z | @753354 @753354 - Are you interested in the IPhone x? -LG
@115913 The magenta gear website isn't working for me 😰 | @673319 @115913 Hey! It looks like they'll back online ASAP! For urgent issues you can call 800-468-4332. *AlissaFast
@TMobileHelp I'd like to order an Apple Watch | @174567 Let's get you an 🍎⌚! Shoot me a DM and I'll get that handled for you. :) *SamoAljasim
Leaving @115714 after 10 years. Thank you but it was time to move on. I expect great things from you @115911 . | @753451 we hate to hear you wanting to leave us. Is there something we can help with or change your mind about leaving sprint?
"@sprintcare I just sent you guys a dm regarding a situation I’m having a response would be greatly appreciated! | @753452 Hello, we apologize for the delay. Where did you post your concerns?"
"@117735 $45 activation + $10 month for the minuscule LTE use from Apple Watch.  No browser, no VPN.  Get real.  @115714 accepting offers. | @708744 Hey there. Is there anything we can assist you with. -  CF"
"Just got a @115911 notification that I’ve used 4 out of my 5gb, which isn’t possible. That only happens in the last week of the month. https://t.co/m4DlhG1Qbg | @753540 Hmmm that's strange! Send us a DM so we can take a closer look! *ElleA"
"@TMobileHelp almost two weeks with text only service, no data and crappier reception than usual...not worth the $450 🤷🏽‍♂️ | @412110 Oh no!  Let's check it out!  Can you DM me? - https://t.co/Llbz2sQI37 *JohnKuhn"
"@115911 , I got the Walgreens app and got my free photos printed! But my wife is trying to do the same and the code isn't working! HELP | @753541 Thanks for letting us know. Send us more info in a DM so we can check this out for you. *NaeJ"
"@115714 @115725 @VerizonSupport @115911 @TMobileHelp any of you have a rep in Kansas City talk about apps use to track your kids during 🎃? | @753542 Hey Belinda, hit me up with a DM and I'll fill you in with the deets! 😎 https://t.co/JndQXzqo6y *UsmanArif"
"@TMobileHelp If we have a shipping date for 11/3 for the iPhone X, shouldn’t we be getting tracking info soon?? | @753543 Good morning. Happy #T-MobileTuesday #HappyHalloween.  Shoot me a DM https://t.co/nd3UEQ1CMv *NinaCastle"
@TMobileHelp been a customer almost 5 years and no problem until the past 9 months that have been hell. Why is tmobile so slow now? | @753544 Hey Chris. Hit me up with a DM and i'll find out what's going on! https://t.co/JndQXzqo6y *UsmanArif
#Thankenstein #costume @115911 I want to win!! https://t.co/UfEUVUG7Eo | @753545 Doyer Dog = cutest dog ever! 😍 #HappyHalloween 🎃 *FreyaH
@115911 Went to use my free photo prints code from Walgreens & it isn't working :( is there anything that can be done? #tmobiletuesdays | @753546 Oh no! It's super important to us that we get you thanked! Send us a DM so we can check it out! *ElleA
"Hey @115714 my iPhone 7 drops 40% in two hours can I pick up my @115858 #iPhoneX today instead of waiting until Friday | @453045 Hi, you would have to wait. - LS"
@115714 so sprint can provide worst service imaginable charge whatever they want | @217320 We want to resolve this issue. Please shoot us a DM -AS
@TMobileHelp @1247 the code doesn’t work for #tmobiletuesdays | @151680 Hey don't worry T-Force is here to help. Send me a DM so I can make sure you get thanked! *KennethStone
@115911 @TMobileHelp @139105 I Want To Know Does Any Of Your Mobile phone Plans Include Tethering Phone To Computer | @753656 Hey!! :) Send me a DM here and we can go over everything: https://t.co/QIHNBDHoV8. *LaurenWalker
"okay so i know that its probably fine but the fact that its still 'being processed' scares me a little bit lol #iphonex @115911 https://t.co/gGUyTVJu1J | @489411 No need to worry, Caison! If you have any questions on your order send us a DM! *ElleA"
@TMobileHelp reply my dm please | @135451 Hi I'm here to help!  Shoot me a DM let's chat https://t.co/BMDMqsRi3P *DebKlajbor
@sprintcare  Can you please have a representative please contact me I have a question | @753738 We will reach out to you momentarily to address your account concerns.
Dead ass waiting until the fuckin’ 22nd to change my plan..this sucks not having data man...seriously! I’m pissed and bored asf! No data! Gotta use my nigga phone just to fuckin’ watch @115940  and @116602 this BITES! I’m this close to going to @115714 or @115911 . | @641922 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save!
@116447 what's this about ? https://t.co/BH5ZU5qMaB | @251683 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
"@115714 4 bars but lte has still been extremely slow the last few days. what am I paying for? | @753739 You mentioned is happening since the last few days. But, have this happened before? It's only happening to you or anyone else near you? - JA"
@sprintcare did your service die in Jacksonville? Haven’t been able to use any LTE since last night | @753740 Thank you for reaching out to us. I have checked the location provided & there is currently an outage in your area. Our network team is aware of the issue and is working hard on getting your service back up and running. We ask that you please bear with us through this. -KF
"I'm leaving @115714 ... TODAY . dropped calls , terrible service , expensive for no reason , and an employee was rude a while ago . Nah cuz | @753741 Hey Dway, your post is very concerning to us and we definitely want to work on this matter for you. What service issues are you having is it with Voice, Data or Text? -AH"
"I'm leaving @115714 ... TODAY . dropped calls , terrible service , expensive for no reason , and an employee was rude a while ago . Nah cuz | @753741 Are you having this issue in multiple locations? Please send us a Direct Message including your nearest cross street and ZIP code, so that we can further assist you. -AH"
"Anyone with experience with a #Note5 ever have it tell them their SIM card isnt detected? Had this issue a few times, and just missed OT hours because of it

@125607 @sprintcare | @753743 Sorry to hear that! How long have you been experiencing this issue? - RR"
@115714 when ever I dial out it says this line has been placed out of service | @744408 Morning! We can definitely look into this for you. Are all the line being affected? - WR
@115913 still awaiting my refund from device that was returned to tmo | @412449 @115913 Hi! A speedy refund is super important and we'd love to check this out. DM us. *AlissaFast
"@115714 will stores have iphone x units available? | @471252 They should have them available, due to the high demand for the devices some stores might be out of stock. -MC"
"Hey @115714 any reason why my 4G connection is at a crawl? Been going on for a couple weeks now. | @753834 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"@115714 conflicting info on trading in device: is return kit sent to me, or give phone to store? Order eml says kit, chat says store. | @753835 Hey Allison, we would like to help you. Please DM us for more info. -MP"
"@115714 i want someone to call me as promised since that has not been done | @753941 Hey Maika, Please send us a Direct Message, so that we can further assist you. -AH"
If @115714 don’t stay out of my inbox about the iPhone X. #NotOneMoreDime https://t.co/yEb8UUI8ah | @293250 Is there anything we can help you with? Please let us know. - LP
@115714 | @753942 @753942 - Hi! What's up? -LG
@sprintcare Any text messaging issues at 92161? | @334849 Hey! Your coverage is great. Shoot us a Dm. Lets try some troubleshooting steps. Are you able to send or receive text? -AS
"@115714 you fucked me for the last time I'm taking my service elsewhere. @115911 . | @583337 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
Apparently @115714 charges you for owning your phone. How is that legal? | @753943 Hello this information can be found online https://t.co/TqLApROGWV -FR
Apparently @115714 charges you for owning your phone. How is that legal? | @753943 •Before your lease term is complete: Pay all of your outstanding lease payments along with the Purchase Price Option. -FR
@TMobileHelp hey at tmoblie how are you? You guys have shipped my iPhone X but it’s say that it haven’t been dropped or yet by Ups. Help Plz | @426802 Hey Lawrence! Send me a DM here: https://t.co/QIHNBDHoV8 and I can go over the shipping expectation! :) *LaurenWalker
"Hey @115911 - any way to test drive your network? Thinking about switching | @453630 We'd love to have you join #TeamMagenta, Mike! We'll gladly discuss the switch with you. DM us here so we can chat! *BlakeT"
"If I ordered an iPhone 8 but think I may want a plus instead, how difficult a change is this? @115911 | @221556 Everything is always easy with us. Shoot us a DM and let's discuss your options, Anthony. *JamieK"
"Bro fuck @ATT I’m going to @115714 | @754035 Hey there, thanks for posting to us today. How may I be of some assistance to you today? -SR"
"@118159 hola quiero liberar mi iPhone 7+, para poder ingresarle a cualquier compañía que debo de hacer? | @754036 Envíenos un mensaje privado para asistirle mejor. - BB"
@115714 I’d go on a road trip to the Grand Canyon! | @754037 Don't forget to tag your entry #justforyousweepstakes so you are entered!  You can tweet daily!  GOOD LUCK!
"@115714 i am so aggravated of calling sprint every other day!!!! No one is helping | @753941 Please send us a Direct Message, so that we can further assist you. -AH"
"@115714 i am so aggravated of calling sprint every other day!!!! No one is helping | @753941 Hey! I want to help, but first, I recommend deleting your last post as your sharing your number publicly. -AH"
@115714 SUCKS!!!!!! Pissed me TF off this morning. | @754148 We don't want you to have problems. What's the issue? Shoot us a DM. -AV
"@115714 Why in Augusta, GA, one of the largest cities in Georgia, do I get these data rates? https://t.co/VE3ywuVV7V | @754149 Hi! Let's check on that service. Please, provide us your nearest cross streets and ZIP code. -ED"
@115714 what’s up with the emails saying the iphone X is waiting for pick up at the store i ordered it from. Store says no. | @585922 Hi! I don't have an answer for that. You can check the status of your order at : https://t.co/RDgqxv7W9w . -ED
@115714 I will drive cross country | @754150 Hi! Feel free to visit https://t.co/OxxFuIQX99 for any additional information. -NL
@10568 itd be nice to be able to use your app on wifi. @115911 doesnt have service everywhere | @754248 Did you sign out of the app Nate? *KaeW
"@TMobileHelp I am trying to redeem the Dunkin’ donuts promo card and add it to my DD app and it says card inactive......... | @754249 Have no fear, Tuesday’s queen is here to save the day. :) Please send me a DM, and I can help. *SierraRichards"
"@115911 No phone service, no internet, and I can't log in to https://t.co/thg4CuqFhP! | @754250 Richard, we take our responsibility to keep you connected seriously. DM us and let's get you connected right away. *JamieK"
"@TMobileHelp I got charged for my iPhone X Sunday morning bank declined it I got that issue fixed now waiting for a charge and shipment | @280225 Hey! Let's double check, and make sure you're good to go! Send me a DM https://t.co/so3NREySxr to get started. *ChrisScott"
"@115714  yo i need to talk to y’all. my order said shipped and i didn’t hear nothing back from y’all 👀 | @754267 Hello, did you receive any order number?"
@115913 auto pay is a sham your cant reps can't explain..get it together | @754353 @115913 We want to clear up any confusion. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@115911 
I love you guys but the new #TMobileTuesdays 's isn't fun anymore | @754354 We love you too! We're always spicing up our loot every week. Hopefully next week will have you feeling the fun again. *JamieK"
@TMobileHelp how do I play the game T-Mobile Tuesday where is the play button | @754355 Don't miss out on #TMobileTuesdays! Send me a DM I'll help you out! https://t.co/eNOMRUc3s7 *Shannon Pelletier
"@115911 can I speak with someone about pmt? | @754356 We're here for ya, Mr. Butter! DM us here so we can chat about a payment or anything you need. *BlakeT"
@TMobileHelp is there any way you can restrict data usage for a particular line | @699109 We can help! Send us a DM to get started! *JoylynnD
@115714 has now charged me 3!!! times for 1 months bill and now my account is overdrawn!!!! i love incompetent companies | @754364 Can you send us a DM? We definitely want to get this corrected. -CDE
"This shit say ""no service"" even tho my bill is paid @sprintcare wtf do I do ? | @171632 Please accept our apologies. DM your contact number, we'll take a look."
"Good morning, Me and my wife moved from you @115911 @TMobileHelp to ATT because they gave us 6 gb prepaid for $45 and $40 each if we active autopay. But there is a problem, ATT signal is the worst. Big mistake for us. Do you have something like that, 6 gb, 40 dolar prepaid? | @754374 I see your DM and sent you a reply about our awesome prepaid plans! Meet me back over there https://t.co/98fTbXON7k *HeatherPeterson"
"@115911 fix the signal in Puerto Rico | @754375 Esteban, keeping you covered is our #1 priority and we are working diligently to restore the connections across the country to optimal quality. Please send us a DM so that we can provide additional insight for your location. *KeshonaL"
"@TMobileHelp I can't receive text messages, please help | @754378 You have come to the right place, I am a #Textaholic myself! Send me a DM to chat :) https://t.co/b1rv6Im6uc *HolliePace"
So @115911 keeps charging me for a phone i returned back via ups and even tho i have my receipt is my fought they cant find it so is nothing they can do.. WTF.. are you serious? | @754382 Hey GeonCarlos! Lets get to the bottom of this and get you taken care of. DM us and we'll get started. *MelJ
@TMobileHelp hey the in app chat support is not working ..... keep getting error while trying to msg for help | @260561 Hey @260561. We haven’t seen any reports on this today. Send us a DM so we can work on this with you and help answer any questions you may have while we are at it. *JustinL
"@115714 I am saddened that the same offers you have for new customers aren’t available for longtime customers... seems like it’s easier to switch companies every 2 years rather than have any sort of brand loyalty. 😢 | @754519 Good evening! This isn't what we want to hear. We try to personalize experiences, yet not all promotions work for everyone. Let’s see what's available for you. Please DM me. -CD"
"@115714 @AppleSupport @ATT can you help @725750 get her phone unlocked cause it’s sucks going back in forth to all these 3 stores !! 😡# please collaborate! | @754520 Hey there! We would like to assist. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
"I know that phone companies are sleazy and greedy, but @115714 promising me $90 on the phone and then charging me $180 is a new low. Apparently I also have to pay monthly to buy out my phone on a 2 year contract. There needs to be laws preventing this shit. Beyond pissed 😡 🤬 | @754521 Hello! We would like to look into this for you. Please, send us a DM so we can further assist you. -MD https://t.co/rMApsV8PQY"
"@115714 making people of a certain demographic present themselves in person for a credit check is discriminatory.  That's what just happened to me and I'm not happy and not probably switching to Sprint, after all | @754523 This is concerning to us, please DM us with a description of the events that occurred to get this resolved for you -Maria Q"
"Oh crap! Tried to redeem my #TMobileTuesdays @116688 code and messed it up @TMobileHelp. Won't let me go back and correct it :( #Boooo | @210700 I am here to save the day. Please send me a DM, and I can help. *SierraRichards"
@115913 I am with T-Mobile I need a new phone you help me out pleaseeee | @754583 @115913 Hey! We're always here to work with you on an upgrade! DM us https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp hello. do you have a direct link to your thankenstein twitter contest? thanks. the link in the video isn't working for me. | @572685 Happy Halloween Crystal! Please meet us in DM https://t.co/AsNixOq0xa for help. *SekiaSmith
G I haven't talked to my family in a week because of @115714 😡 | @754601 Sounds like something we should look into. Please send us a DM and follow us so we can help. -JT
Who knows how to fix this???  @AppleSupport @115714 https://t.co/JK6eRctlBk | @754602 Sounds like something we should look into. Are you having issues sending or receiving iMessages? -JT
"@TMobileHelp When will iPhone X preorder status' update? Everyone I know just says ""preparing to process."" | @754829 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
"Jump? @115911 | @754830 You want to look into Jump, CJ? We can help with that. Send us a DM. *JPL"
@115913 your service is a garbage fire through SLU in Seattle. You'd think it'd at least be usable in TMobile’s home town. | @177869 @115913 Hi Dan! Great service is important and I only want the best for you. DM us! https://t.co/3sF8qpf2nx *AlissaFast
".@tmobilehelp Trying to get my free 4x6 prints via the walgreens app, but it keeps saying the tmobile coupon code is invalid. What gives? | @754831 Let's look into this right away so you can #GetThanked! Please send me a DM here: https://t.co/bWtUa4xl2I *JannaPrivett"
Fiancé @103594 making the switch to @115714 from @115725 after 15yrs! | @754843 Welcome to the Sprint family.  Get started at https://t.co/9ABiXqmY33. -Felicia R
"@sprintcare unable to send pics to family. On Halloween if all days. What’s going on? | @754844 We would like to look into this for you. Send us a DM with the details, and we’ll get this thing figured out. -ES"
"@sprintcare Need some help. Can I use my SIMOLW506C SIM card from my Moto Pure X in the new Moto X4? Or do I need a new SIM card? Thanks | @754845 Hey there! Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
@115714 @sprintcare I need to speak with customer service but your customer service page is down on your site. Can you fix it?? | @754846 Hey what seems to be going on? DM us to assist -Maria Q
if i have iphone forever how often can i upgrade? @115714 | @755010 These programs continue with Sprint Flex. (no change) We added the annual upgrade option for all other phones for $5 more a month to give customers the upgrade option no matter what phone they choose. - LP
if i have iphone forever how often can i upgrade? @115714 | @755010 The iPhone Forever and Galaxy Forever programs have always been on a lease agreement with annual upgrades. - LP
"if i have iphone forever how often can i upgrade? @115714 | @755010 Hi there! We built the annual upgrade into the monthly cost for iPhone Forever and Galaxy Forever. These are the most popular phones that people want to upgrade every year. For the other phones, we wanted to leave it to you to decide what you want to do. - LP"
"@sprintcare Why is the signal strength so poor in Kokomo, Indiana? | @739637 Hi there, please send us a DM so that we can further assist you. -RA"
"My girl actually experienced this first hand and I told her I didn't understand the #Sprint process cause with #Verizon, when the phone is paid off it's yours. She paid on a phone for 2 years and still didn't own it. She traded it in now and is purchasing a phone on installments. | @755012 Hi there! Please, follow us and send us a DM with more details on what's happening. We'll be waiting for you. - CE"
@sprintcare Does sprint still offer loyalty discounts for customers. Been sprint 20+ years. 6 lines. Haven't seen any on web site. A shame if you don't.  Not good. | @755013 Hey there! We strive for the satisfaction of our customers. We'd be happy to personally review your information. Please send us a Direct Message to further assist. -AG
"@sprintcare @103613 the lease was not explained as clearly to me either. The reps need better training. I feel dooped also, luckily (I think) I’m still in lease. | @755014 We want you to have all the facts & know all your options. We have some FAQs here https://t.co/ifywwyLIxW but we're always happy to answer questions - CW"
"Haven’t been a @115911 customer for 1 1/2 months & they still charge me. How is this possible? Where’s the cancellation letter promised? https://t.co/zdz4Ynfwcd | @188443 Valentina, if you have concerns about your recent charges please DM us. Let's look into your account right away. *JamieK"
@115913 - having the ABSOLUTE WORST customer service experience with T-Mobile #feelslikeascam | @755056 @115913 Hey! I'm here for you and would love to turn this around! Send us a DM. https://t.co/3sF8qpf2nx *AlissaFast
@sprintcare @115714 thank you for wasting my hour lunch break today by texting me my phone is here to “get to the store” #iphonex #sprint | @143507 We would like to apologize for the inconvenience and understand how frustrating this can be as your time is very valuable.
What’s the price of the iPhone x with my 2 year upgrade? @sprintcare | @755070 Access the following link https://t.co/7esColq99k to review available options to acquire the great IPhone X. -PC
@sprintcare back in May or April I got a g6 was told a credit of 700 some odd dollars would be put on my account where can I find info | @608807 Hey! We can definitely check this out for you. Please shoot us a DM so we can further assist you! -CD
@115913 @TMobileHelp JUMP OD prices for iPhone X yet? | @755084 @115913 Hey! Full cost is $999 for the 64GB and $1149 for the 256GB. DM us and we'll check your options. https://t.co/3sF8qpf2nx *AlissaFast
@115911  store associate tells us to “Get the hell out my store”... watch now https://t.co/5fPbz16Cf1 | @461518 We take customer experience very seriously. Please DM us so we can further discuss the details of this. *JamieK
"@115913 can you make my iPhone X get here faster? I'm suffering here with Sprint service! | @755200 @115913 We're so excited to have you join the UnCarrier, Lauren. DM us anytime to check out your order: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp I'm having issues downloading group messages. I'm receiving notifications for them, but I'm only seeing ""new message available for download"" then the download fails. | @755201 Hey I'm here for you! Shoot me a DM let's chat https://t.co/BMDMqsRi3P *DebKlajbor"
@TMobileHelp the twitter contest isn’t working. Tweeted no reply. How do I link it with t mobile tuesday app? | @338456 I'd love to get you all the #MagentaDetails! Please DM me here: https://t.co/gAmFrAsnx1 :D *PatrickUllmann
"I pay close to $300 a month and have for 9 years just to have @sprintcare fail us during a weather emergency and try to shut me up w $10 | @117588 This is not the feedback we want to hear. Please send us a Direct Message, so that we can further assist you. -KJ"
"@115714 Is there a way to find out which stores has the Pokemon Go skin instock? | @755253 Please send us a Direct Message, so that we can further assist you. --OC"
@TMobileHelp my Walgreens code isn’t working. Says cannot be applied. Put the 10 in cart on app and no go. #help  @139105 | @116157 I'd love to make sure you #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1  💪😎🌟 *PatrickUllmann
Really bad support today.Nobody knew how to help a customer who ordered a new line and iPhone X but no account yet #TMobile @115913 | @755421 @115913 We'd love to help out. Please send a DM our way so we can check out your order with you: https://t.co/cuEwtd2epS *DanKing
@115913 @115911 got my frnd from @115725 to @115911 #Halloween #Scarystories but some how i.missed my referral bonus 😣🤔 | @409851 @115913 Hi! We've got your DM and will be replying shortly. Thank you! *AlissaFast
"Kinda weird that my @115911 Note 8 won't ever pick up Band 12 service and always defaults to crappy Band 4 . . . | @529331 We'd love to look into that with you, please DM! *JohnWard"
"Haven't changed my how much data I use. And hardly went over 6gb a couple of months ago. Now magically I go over 10. Thanks @115911 | @755422 Actually, we mean unlimited! If you're needing some help, shoot me a DM, we'll chat! https://t.co/oIBK3mlmoz *DannyHarvey"
"@TMobileHelp I have jump on demand, is there a down payment if I want to get the iPhone X 64GB? | @532878 Hey Dale! I would be happy to check out your options. :) Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
@115714 cellar coverage is terrible. #canyouhearmenow Plus you’re only giving us 10gb of Hotspot. My Lord! | @710705 Hi there. Can you please send us a DM for us to help? -EG
"@sprintcare down again in Brownwood, TX at least 4x this month - not good | @755592 We do not yet have an ETR. We appreciate your patience. 2/2 -LG"
"@sprintcare down again in Brownwood, TX at least 4x this month - not good | @755592 There is a network outage in your area. Our network teams have identified the issue and are working to resolve it 1/2 -LG"
I'm getting rid of @115714 ASAP! hate em | @755705 Hey there. What's going on? We'd like to help. - KF
@115911 my #TmobileTuesday VUDU code isn't working. | @298438 Oh no! Please DM us here so we can help with that code :) *JohnWard
"Messaged @TMobileHelp asking about rates on plans and got a response in 2 mins and all my questions answered.
Messaged @115990 yesterday and still haven't got a response.
Good job T-Mobile. Verizon come on now. Step your game up | @755889 That's how we do it here at the #Uncarrier. #GetOutOfTheRed *JustinL"
@TMobileHelp How do I add the Netflix deal to my existing account? | @569556 Hey! My name is Rose! :) I'd love to help answer your questions! DM me! :) https://t.co/LNUbmWfmEy *RoseAdams
What's been good with @115911 lately. The data is TRASHHHHHHHH | @755890 Yikes! Where are you located? Dm us details so we can make sure we getting you back to blazing fast speeds 🔥 *ElleA
"@TMobileHelp trying to redeem the free Panda Express bowl before it expires, App now says not available anymore. Will this still be honored at some point? | @124524 Oh no! 😲 Hit me up on DM here https://t.co/bFxJ0iwSJg #GotYouOnThisOne 👊👊👊 *AyubMogradia"
"Dear @sprintcare, what is my spending limit for exactly? | @465194 Is a program designed as a convenient service to help you monitor your account spending. Sprint helps Spending Limit customers manage their bill by setting up preset spending limits and alerting you via a text message when you are near, at, or over your limit. - JA"
@115714 Any specific Black Friday deals upcoming or are current deals final holiday offerings? | @756013 Hey there. We still don't have information about any specific upcoming offers. We have new promotions coming up all the time and we always inform our customers about them. You can check our site for current offers and for updates as the time goes by: https://t.co/y5KU4cSsLx - KF
So no one at @115714 knows if my order for a phone is ready for pick up or nah like dude come on brah | @756014 Have you checked with the order number at https://t.co/RDgqxv7W9w? - JA
"@115911 If I was to purchase 2 LG V30's, How much do you get back on the prepaid card? | @756206 Hey! The cards are valued up to $400. DM us if you have questions on this awesome deal! *MelJ"
"@115911 I really need to speak with upper level management in CS & for some reason I can only get the #Tampa office and the supervisor that’s there today A.J. is always a complete asshole any suggestions on how I can speak to someone else outside @4080 | @556065 We always treat our customers with respect, Petey. DM us and let's discuss more details about your experience. We're here for you. *JamieK"
"@115913 I'm putting out a Bat Signal 🦇. I just had to replace my s7 edge 2 months ago bc the back shattered in my case. It shattered again and all I want for Xmas is a new s8 that I can't get without replacing this one. But I'm short on $! #uncarrier #carryme #loyal 10+ yrs! https://t.co/C4TWSZIx8E | @756207 @115913 10 years is incredible, Linda. We'd love to check out replacement options with you. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115913 we were initially impressed with T-Mobile, but your store reps don’t know the promotions. It’s horribly frustrating. #takecareofthecustomer | @756209 @115913 We're all about our customers. Please DM us what happened. We want to turn this around for you: https://t.co/cuEwtd2epS *DanKing"
"@115911 will say just about anything to get you to switch to them and when you go to upgrade on their jump on demand program you can't unless you out half or more down! Been 2 months and hate TMobile already | @756210 Robert, we always have our customer's best interest. Let's see what we can do to turn your experience around. DM us and let's talk. *JamieK"
"@115913 gotta say I love T-Mobile but you guys need to make the process of returning an old phone after an upgrade easier. Maybe send the customer the things they need to return it in the box with the new device that they just bought from you. The current way is the old way.. | @756211 @115913 Thanks for reaching out, Joshua. We'd be happy to step in and ensure all goes smoothly with your return. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
"I fucking hate @115911 more than anything in this world. Trash ass service. Jesus Christ. Legit unless I’m on WiFi I cannot do shit on my phone. FUCK YALL. | @595413 Hey Lauren, we only want you to experience the best from us. Let's check out your service. DM us, we're here for you. *JamieK"
#Sprint....WORST SERVICE PROVIDERS EVER!!! Do not ever switch to them!!! | @756500 Hello Janelle we hate to hear you feel that away about sprint. How can we help you change you mind today about our services?
"When u switch to @115714 this is what you get https://t.co/IZRHJZVnjO | @666880 Hello Kristi, we hate to hear you having issues with your services here at sprint. How can we help you today."
".@115714 Doesn't work for me!
I can't wait to dump you for @115725 !
I wonder how long this will take to post? https://t.co/KBKYK1pXbN | @756502 Oh no! Since when are you having network issues? -JM"
"@139105 @115913 @115911, being a T-Mobile customer for 15+ yrs, hate to see all your special promotions only offer to T-Mobile One plan and add 1 extra line. Feels like I am being left out with your best Simple Choice Plan. 😡 | @756503 @115913 15 years is incredible, Anthony. We'd love to checkout your account and go over the specifics of how this great new offer would work for you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115911 as much as I have bragged about T-Mobile on Twitter and as much as I like to service I'm a little pissed off right now at customer service | @746028 Oh no! We've been so great together and we want to keep this up! Send us a DM and tell us what's going on! I assure you we will get things turned around! *ElleA
"@TMobileHelp 
HELP, I can't use my phone for calls or text or tweets.  What is going on? | @756506 Greetings Robert! Oh wow, we definitely want to check into this and get this resolved for ya. Can you send us a DM? *VictorNunn"
@115911 when you have to jump through hoops to get the #bogo that’s not really #bogo it’s crazy we have to pay this and that and then wait 2 months before we can get the rebate…of course that’s if you qualify and did everything you had to do..it’s a #scam & #notworthit #verizon | @756741 We never want you to go through difficulties during any of our promos. DM us and let's help you out. *JamieK
Free 2g data and text in Norway 🇳🇴 @115911 💅🏽 | @137515 I am glad to see you are able to take advantage of #SimpleGlobal! DM if you need more help.  https://t.co/JP7aKumWOa *AlexGreen
"@TMobileHelp Samsung S7 edge...what is Android media storage and why does it have an almost 20 GB cache file?  It is consuming almost all of the memory on the phone, and this phone is lean on apps | @292571 Hey friend! Keeping your device in tip top shape and running its best is a priority! You came to the right place. Let's dive in together DM me here to get started, https://t.co/wS7tizxjtQ *EmilyNewman"
"@115913 Hi! If I want to move to T-Mobile from Metro-Pcs, what type of deals would there be for one line that is affordable. I'm also thinking about getting a new Samsung phone but quite on a budget. Thanks Mr.Legere | @756743 @115913 We'd love to see you on the Magenta Side of the family, JJ. You can check out the deals we have going on right now, here: https://t.co/38Et9rf5Dp and the plans we offer, here: https://t.co/IGcNxs52Dw DM us anytime if we can help with the switch. *DanKing"
@115911 @115913 constantly lose signal for an hour on my drive to my family's house. Anything I can try? | @7543 @115913 Having reliable service where you need it is key. DM us where you see this at so we can take a look and help: https://t.co/cuEwtd2epS *DanKing
"@115913 Can you tell me why Samsung S8 Active is 100 down with the 18 month lease program but the V30 is 0 down and there is only a 20 dollar difference in price | @246337 @115913 We'd be happy to chat pricing with you, Freeman. Send a DM our way and we'll check this out with you: https://t.co/cuEwtd2epS *DanKing"
@115911 @115913 I have said and said and said over and over from the very beginning of last year please fix this I have the 128GIG jet black not the 32GIG 😡🤯😤😖 I am so tired of the running around so here’s the rub if you don’t stop 🛑 I’m leaving I’ll just buy flipphone https://t.co/IdHFeKU3qm | @756744 @115913 Let's make sure everything on your account is displaying as it should be. Please DM us so we can step in and help: https://t.co/cuEwtd2epS *DanKing
Hola @125241 la tienda de Sprint en Las catalinas mall Caguas está abierta? | @600789 La tienda en Las Catalinas Mall en Caguas actualmente esta visible en el listado del localizador de tienda. El telefono es el siguientes: 787) 743-7879. Puede confirmar antes de visitar el establecimiento. CA
Fairly certain we're not going to be streaming live via @115714 @sprintcare this morning on FB Live. Working on sourcing alternative for #t1ehl final game @103505 vs Fox. https://t.co/DgkEce57cV | @578471 Oh no! Are you having network issues? -JM
@115714 what’s the phone number to speak to a live customer service representative? | @756807 Sure thing! You can give us a call at 888-211-4727. We're open until 9:00 PM CT and looking forward to helping with your issues. -MM https://t.co/rMApsV8PQY
"@TMobileHelp I am very dissappointed I just closed my account with AT&T and now you wont uphold the information I was told in the store. | @756965 Hey Katherine, send me a DM and we can go over all your questions and concerns! *AnaAliciaCortez"
Hey @115913  and @115911  - I don't appreciate being lied to for a year and having a high bill for the past 12 months! BBB complaint and chargeback coming right up! | @756966 @115913 We're here for you and want to get this turned around. I see we've been working together in DM. We'll be meeting you back there ASAP to continue. *DanKing
"Hey @115913  and @115911  - I don't appreciate being lied to for a year and having a high bill for the past 12 months! BBB complaint and chargeback coming right up! | @756966 @115913 I do see that AutoPay had withdrawn today, as well. So, I've got your back on this end with the bill once we get things all situated, AJ. Thanks again for hanging in there with me. I'll check in as soon as possible. *MariahDaigle"
"@115911 Hi TMobile I have canceled my account with you since I moved out of state but you still did charge my debit card !!! | @756967 Mohammed, we're sad that you've left but we're always here to assist. Let's see why you were still charged. DM us so we can check this out. *JamieK"
"Hey @115911 I need your help | @185044 We're here for you, Gary. DM us and let's assist. :) *JamieK"
"@115911 I️ had a very bad experience with customer service and it’s frustrating. I️ talked to four agents including a supervisor Chris L and they have no clue what went wrong with my account. Supervisor lie to me about my account and only worried about the survey! | @756968 Hey, Nazbilwani! I understand the importance of great customer service! Send us a DM, and we'd be happy to assist! *KellenF"
Y'all my @115714 service is running super slow idk why I bother paying the bill I'm at the point I'd pay the early termination fees just to switch back to T-Mobile lol | @353881 If you have specific questions would you be so kind as to Direct Message us for assistance? -MB
"Y'all my @115714 service is running super slow idk why I bother paying the bill I'm at the point I'd pay the early termination fees just to switch back to T-Mobile lol | @353881 We actually had a podcast on the Network Improvement.  This is a HUGE deal to Sprint, and we are planning on the BEST.
If you review the website, (you will see) our dedication to the Network and the service we provide you. -MB"
Why my internet connection been lacking lately 🤨🤨🤨 @115714 | @757192 Oh no! Since when are you having network issues? -JM
"Thank you @115714 for making your system error my problem and leaving me stuck with this phone! | @757193 Good morning Jennifer, I know you are excited to upgrade!  I'm not sure what your eligibility is but if you are an iPhone Forever customer - you should be able to upgrade after 12 payments. https://t.co/jkR2vpxK4N -MB"
@115714 say goodbye to another customer! NOT worth it people! | @757194 I see what you're saying and I can help get you answers right now! Can you Please DM me? I'd need some more details so I can fix this. -MM https://t.co/rMApsV8PQY
"@115911 @115913 I just had two fraud I-phones ordered on my account to a city Inhave never lived in. Weak Identity verification? | @757195 @115913 We want to check this out with you, Alok. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115913 can you direct message me. I need for eip credit for an emergency line | @757196 @115913 Hey there, Savannah. We're here for you and would be happy to go over order options with you. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115911 I’m highly disappointed at the actions and lack of work ethic at your company. My Apple Watch was stolen a month ago before I even received it! I have yet to get a new device sent to a new address. | @757197 Hi Joel, we always want to provide you with the best experience possible and want to make sure you get that Apple Watch you've been waiting for. Please DM us to look into it, we're here for you. *JoanO"
I am existing Customer @115913 @TMobileHelp how to take BOGO offer for my existing lines https://t.co/Zdah0akj1S?ssr=true | @156062 @115913 We'd be happy to go over this sweet new BOGO with you. We'll be meeting you back in DM to help ASAP. *DanKing
"@115913 I am having a major issue with iPhone X preorder I placed. Neither @TMobileHelp nor 611 have been able to resolve. Please help! | @757428 @115913 We've got your back and want to ensure all is good to go with your order, Juan. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115913 consulted T-Mobile help bc of a fraudulent purchase on my account. Didn’t really get an answer why it happened. Representative ignorantly explained that the fraud really victimized both myself and T-Mobile. I didn’t let the thief access! Sympathy? | @753737 @115913 We want to make sure you're taken care of, John. I see we've been working together in DM. We'll be meeting you back there ASAP. *DanKing"
@115911 is making me an unhappy customer after 3 days im still at square one | @757429 I'm so sorry to hear that you feel this way! I see you sent us a DM! I will respond to you there! I've got your back! *ChrisTarbox
@115714 Your customer service is HORRENDOUS. I can't even cancel my account without spending an hour on the phone!!! https://t.co/xJsAXxp6Yc | @757549 We hate to hear you canceling out your service here at sprint. Is there something we can do to change your mind?
"@sprintcare 30 min on the line to cancel my service and the rep refused to cancel my service this is after 4 days of the worst customer service I've ever had. I still don't have my line cancelled, this is ridiculous. | @757550 We hear you and we don't want you to cancel for sure!  Is there something that I can do for you today?  Please DM (direct message) me for assistance. -MB"
@115913 hey I am deaf why they rip off cost and do you don’t have any discount. Also I try buy new x iPhone they very rude | @757658 @115913 We want you to have a great experience with the UnCarrier. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
"Stg @115911  y’all have the weakest service I was OT For the weekend and didn’t get  1 bar I was with no service 👎🏾 | @757659 Let's check that out. DM us, we'll make sure to keep you connected. *JoanO"
"Why do I have better service in the middle of the Mojave desert than I do in the Centeal Valley @115911 | @757661 We absolutely want to make sure you have great service no matter where you go. Please send us a DM, so we can investigate. *JPL"
"@115911 , please get it together. I shouldn't have to call customer service almost every week and keep repeating myself. | @757662 You definitely shouldn't Steph. Let's get this resolved once and for all! Send us a DM so we can help :) *KittyG"
"Wow @115911 you suck. | @173779 Wow why? DM us, I'm sure we can turn that around. *JoanO"
"@TMobileHelp Hey guys, can you help me with an order question? | @757663 Please DM men so I can look into that for you.  https://t.co/JlFYMuiDdD *MicahLev"
"@115714 please fix the service. | @757939 Hey! What kind of problems are you experiencing? Does it's related to Text, Voice or Data? Does anyone in your household it's experiencing the same inconvenience? - CE"
"Have full bars of service yet can't send a text unless I'm connected to wifi... typical good ol @115714 🙄🙄 | @499111 Hi. That is not good to see. Please, DM us to review this issue. - GS https://t.co/rMApsV8PQY"
Looks like I have to deal with @sprintcare once again today 🤦🏽‍♂️ | @678643 We'd love to address your concerns. Just DM us to get started. - GS https://t.co/rMApsV8PQY
So disappointed in @115714 | @757941 Hey! Why is that? Please DM us to turn things around. - GS https://t.co/rMApsV8PQY
"@115714 I just updated to an iPhone 8 Plus and now I keep getting duplicate txt messages from none iPhone users. I tried all the solutions I found on the internet and none worked what now | @757942 We'd like to look into this. Please, DM us. - GS https://t.co/rMApsV8PQY"
"@115714 I’m so mad at sprint they leave a bad taste in my mouth because all they care about is making an un ethical sale and screw You over!!!! | @757943 This feedback is concerning to us. Please, DM us with some details about the issues you are having with the service. - GS https://t.co/rMApsV8PQY"
I miss @att at #LakewoodChurch. @115911 is #dead #nil #nada #dissapointing https://t.co/YtQTopGGNz | @757944 Lets check this out! DM us and we'll work to get you back on track. *MelJ
"@226365 @115913 @117543 NY 287 East LTE here but ugly. https://t.co/wrBB2aZICC | @247390 @115913 We're all about making sure you're getting the best speeds available, Mike. Please DM us so we can look into this with you and help: https://t.co/cuEwtd2epS *DanKing"
"Extremely disappointed in @115911’s service. I’ve been a customer for years and now they’re saying i can’t get a new phone without a huge down payment. So y’all are ripping me off for more of my money @TMobileHelp | @757945 Oh my! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
@115913 @TMobileHelp I am a loyal customer staying in your network for around 3 years.But today I had a hard time with your customer support through phone who was not good at English 🙁 | @253318 @115913 We strive for world class customer service and want to ensure all is well. Please send a DM our way so we can help out: https://t.co/cuEwtd2epS *DanKing
"@115911 @TMobileHelp is the shittest Co. I've ever seen no one speaks or comprehends English... | @758129 Hey there! Here at T-Mobile, customer service is one of our top priorities, so we want to make sure you always receive excellent service. Send me a DM here: https://t.co/QIHNBDHoV8, so that I can help out! :) *LaurenWalker"
"@115913 I need help with a payment arrangement I have set up on the account | @195293 @115913 We've got your back, Alonzo. Send a DM our way and we'll chat arrangement options: https://t.co/cuEwtd2epS *DanKing"
"@115913 I've gone to 3 of your stores and called 2 different customer service reps about pricing for the iPhone X and they've all told me something different... I just want a 0 down $30-something per month iPhone X with JOD, and I keep getting mixed answers! Can you help me? | @758130 @115913 We'd be happy to checkout your account and go over pricing info with you, Ben. DM us: https://t.co/cuEwtd2epS *DanKing"
@115913 After 6 years of T-Mobile service we sadly have to leave T-mobile! They're charging me over $460 for a phone I returned 3 months ago!! Not lying!! | @758131 @115913 It's super important to us that you're being charged correctly. Please DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp why is my account STILL being charged for the free lines promo from a year ago. So very tired of this. HELP!!! | @758133 Let's get this resolved today! Click my pic and shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan
".@115911 Why is your service so weak in Ruston, LA? Very disappointing! | @758137 Whats going on Matthew, were here for you! DM us and we'll turn this around. *MelJ"
"@115911 y’all service really trash and I’m sick of it. | @758138 What's going on Kris? Send us a DM with the details, we want to turn this around for you! *KittyG"
"@115913 @TMobileHelp T-Mobile is ripping me off right now, forcing me to pay for shipping fee what other carriers do not get charged. Time to switch. Worst carrier ever. Nickel and dime me. | @185048 @115913 I see your DM and will be responding momentarily, I appreciate your patience. *TaylorBest"
"@115714 3 calls, 2 hours of talking with @sprintcare on vacation and my hotspot that has never worked still doesn't work #waytoenjoyvacations and #reasonstoavoidmergers @115911 what kind of deals do you have? | @758208 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 on the phone now for the 5th time to get my unlock-eligible (paid off) phone unlocked. Painful! | @393321 Sorry for the delay in response. Please send us a Direct Message, so that we can further assist you. -JE"
"My phone service has pretty much been off since yesterday. I’m sick of y’all @115714 this is unacceptable. | @758210 Hey, I saw your post about you having issues with your service. Shoot me a DM so that I can look into this. We are here to help. -IB"
"Omg I hate how I have no service at work like what are you doing @115714 | @758211 Hi! This is very concerning. Please send us a Direct Message, so that we can further assist you. -AP"
"Been with @115714 for 15 years, making the jump to @115911 today.  Thanks for the iPhone bogo @115913 - I look forward unlimited data that’s actually usable! https://t.co/hfvxRxR6cK | @758212 We will hate to see a value customer as yourself leave the Sprint family. Please send us a Direct Message, so that we can further assist you. -JE"
"@sprintcare has there been issues in Saginaw, MI (48603) regarding data? Showing LTE, but getting dial-up likes speeds at best. Timeframe is roughly a week... | @154072 We'd like to further look into this. Please, DM us to do so. - GS https://t.co/rMApsV8PQY"
"I’m honestly so fucking annoyed. I fucking HATE SPRINT. They were so much better with the 2yr contract. Now they’re complete shit. IM SO PISSED OFF FR. The iPhone forever plan isn’t even a good plan!! ITS HORSE SHIT. @115714 I’m annoyed af | @758213 This is concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"I love how #TMO @115911 is charging $50 more for #beatsx then #apple is ...and when asked the reps had no clue .... @115913 🤔 | @758348 @115913 My team and I are here to help in whatever way we can, click my picture to DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 @TMobileHelp seems to me I gotta move to Cali to get north of 100mb download speeds 😮 because in Ohio I'm getting dial-up speeds 😂 just throwing that out there 👍 https://t.co/pHbmeOauRM | @150487 @115913 No matter where you are, we want you to get amazing LTE. I'll meet you back in DM so we can keep working. *AlexGill"
"@115913 Hey. How about phone promotions for current customers without adding a line? Do we have to leave and come back to get a deal? | @758349 @115913 This BOGO is a great deal. In order to qualify for this particular offer, adding a line is required, but if that doesn't work for you, we have a ton of other offers. Check them out here: https://t.co/aIZPWLwowe *TaylorBest"
@115911 what is the internet speed for mobile hotspots? | @758350 It depends on which plan you have? Are you referring to using it from your phone or purchasing it by itself? *KaeW
"Honestly can’t wait to leave T-Mobile. That’s two ranked matches gone now. Paying premium price for lackluster results. Thank you @115911. | @758351 I know you count on us to keep you covered. Shoot us a DM, so we can make sure this doesn't happen again. *JPL"
"Not a good start with @115911 horrendous customer service absolutely horrendous professionalism | @262037 It's not how you start but how you finish. Let us help get back on your good side. Please send us a DM, with what we can do to assist. *JPL"
@TMobileHelp my app I’m not sure if something wrong but last month or so it doesn’t let me view anything through app. When I click check account it takes me to the web. What’s the point of the app then? https://t.co/z0Fw5ARPoX | @503123 We want to make sure that your T-Mobile app is working properly. Send us a DM and we can work through everything with you :) https://t.co/IUIA5vQSHC *MattHargleroad
@TMobileHelp Wow shout out to T-Force they get the job done happy holidays and thank you 😄 satisfied customer again | @743581 You deserve it! Thanks for being the best part of T-Mobile! <3 https://t.co/zXrDYDCnIa *Bridget Wren
@115913 I'm really disappointed with the service I'm getting right now. I have a maxed out EIP balance and they arent doing anything to help me. The sales reps are doing everything they can but your offices are saying you can't help me. I'm close to going elsewhere. | @758595 @115913 Upgrading your phone is an exciting time! Let's see what options we have available for you. Please meet me in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp can you please help me! im so over the issues im having with yall | @758596 Hi Cristma! Thanks for contacting us here at T-force. Meet me in DM and I can assist you with anything you need! I got you! :) https://t.co/GAqK5BaXyk *JoySimmons
"@115913 I Have A #COMPLAINT, Have You Read This Tweet?

Thank YOU 😘#HolySpiritJesusChrist🙌 | @758597 @115913 We are here to help! Please send me a DM with some details: https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp I mean seriously what do I have to do to get someone to help me with a problem we are having with T-Mobile before I just say I'm done | @758598 I just DM-ed you. :) We're ready to help! *AliciaBanks
"@115725 can you please buy me out of this @115911 contract worst decision ever it’s only been 3 months 😞 | @446486 Hey, Stacy! What's going on? Send us a DM, and we'd be happy to assist! *KellenF"
"@115714 sucks again god this network is terrible | @758775 That isn’t how we earn your business. Please send us a Direct Message, so that we can further assist you. -NR"
"@115714 It seems as if they like to treat customers as if they are Idiots. Something happened ( some update), and I don't have access to MySprint. | @758776 1. Visit https://t.co/8RFZdN4gxv.
   2. Click the SIGN UP button and follow the instructions to complete the three-step process. 
    Smartphone: 
   1. Tap here to sign up.
   2. Enter your Sprint phone number and tap Next.
.
 -MB"
"@115714 It seems as if they like to treat customers as if they are Idiots. Something happened ( some update), and I don't have access to MySprint. | @758776 Hello Uriah, please follow these steps and let us know if you are able to log on.  I will call you if you like and we do apologize for any extra time this takes. -MB"
Dear @115714 I wish your customer support/ service  was good as you advertise. | @758777 This is not the type of feedback we like to hear from our customers. Can you let us know your issues and concerns? We are here to help. -K.B
"@115714 why am I getting this error message all the time?! I'm so sick and tired that @115714 is so behind! I pay to much for crap services!! https://t.co/zPH2b4Nety | @758778 This is not the type of feedback we like to hear from our customers, and we are here to help. When was the last time you successfully logged in? -K.B"
Fucc @115714..... I’m taking my talent to @115911 lol | @758779 That's not what we want to hear. Please send us a private message with more details of your issue so we can help. We're confident that we can change your mind. -DE
"@115714 to bad u offer special phone deals to new costumers. Hello @115725 | @758780 Please send us a Direct Message, so that we can further assist you. -IC"
@115714 I came over 45 days ago from @115911 and you coverage is terrible. 3 bar lte and I can’t get web pages to load. About ready to cut my losses and go back | @177117 Hey there John! We take pride in providing our customers with the best experience possible. Can you send us a DM so we may lend a helping hand? -CO
"When you call @115714 to upgrade both your phones and the guys didn’t want to do the sale so he is rude to you on the phone. And hangs up on you. #Sprint #theydontwantmybusiness #only4monthsleftwiththem | @758781 This is definitely not the feedback we'll like to get from our valued customers. Please send us a Direct Message, so that we can further assist you. -SD"
"@115714 can’t seem to get anything right. After over 10 years with the same account, I’m now not the registered owner of it and can’t get anyone to help me correct this. And I am the only person/device/number on the account! WTF! | @758783 This is not the kind of experience we would like any of our customers to have. Please send me a DM so I can further assist you. -LP"
Also I fucking hate @115714 🙃 | @758784 This is not the feedback we like receiving. What happened to make you feel this way about us? -IC
"I am definitely about to leave @115714. | @758785 Hi there, these are not likely the feedback we like hearing from you one of our value customer. Please send us a Direct Message, so that we can further assist you. -SH"
"@sprintcare how is it possible to be roaming when I’m at the corner of Parker and Midway in Plano TX...where there’s supposed to be LTE? #sprintnetwork #alwaysaproblem https://t.co/bVd5cQmloC | @184897 Hello Bobby, we hear you loud and clear.  Please try turning your phone off and then back on first.  Can you tell me if an R or triangle is showing on your device?  We know its frustrating and would like to help! -MB"
#Sprint @115714 terrible service ALL THE TIME! I'M SICK OF THIS PHONE AND THIS SERVICE! Can't… https://t.co/QW0z4XqzSe | @758787 Hey I saw your post are you having issues with your service? How long have you been experiencing this issue? Are you the only person in your area with this issue? Also have you attempted any troubleshooting steps on the device? Shoot me a DM letting us know. -IB
anybody elses phone keep changing timezones ?? @115714 | @758788 Thank you for reaching out to us. How can we help you today? -JT
Is the 50% off the Samsung Galaxy S8 promotion that @116447 mentioned also for current customers wanting to upgrade? @sprintcare | @758789 This offer is for new and existing customers adding a new line of service. Team @116447
"@115714 14 day ""Satisfaction Guaranteed"" is a scam. They count the 14 days from the time they ship the phone, not from the time you get it and activate the phone. I called to replace my phone, and they said that I was 1 day too late. I'm going back to @115725 as soon as I can. | @252104 Please send us a Direct Message, so that we can further assist you. -JE"
"Why can't @115821 be more like @115911... first I have to be a #prime #member, then I have to #pay more for @116935 unlimited, more for @117093 etc. can't you just have #one #unlimited package?! With free @115833 #upgrades with new models @TMobileHelp  @AmazonHelp | @363616 Hey there Adam, my name is Dessie. I am looking forward to assisting you today! Can you please send me a DM! =) *DessieV"
@115725 hey what's your unlimited plan like for 2 people.. Been in Canada 4 weeks returning next week to Massachusetts @115911 sending me threatening messages because the 4 weeks of usage in Canada. Tell me what you can offer me | @758798 Threatening is not the name of our game Peter. DM us and we can take a look! *MelJ
@TMobileHelp how long does it take an iPhone X order to be done processing? | @679542 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115913 my Man.

Love t_mobile but so far i have no signal where i live, ffs gimme a hand | @758799 @115913 Having reliable service where you need it is crucial. DM us your address so we can take a look and help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp @115913 Had several issues with porting my number to you guys via phone, @TMobileHelp said go to the store and the store just called the same number and still can't port my number.  Why?! | @575487 @115913 We want your switch to be simple and smooth. I see your DM and I'm confident we can find a fix today. I'm sending you a DM, I'll meet you there. https://t.co/PbJEgtqanO *JeromyBingham"
"@TMobileHelp https://t.co/SX13us2IMU $TMUS I WENT TO THE T-MOBILE STORE TO REPLACE MY PHONE AND TO ASK SOME QUESTIONS; WHEN I GOT MY BILL THEY HAD CHARGED ME $20 FOR CONSULTATION. SHAMEFUL !! | @758800 That's definitely odd, but we're here to get to the bottom of with ASAP! Please send me a DM https://t.co/PqgHENiX1V and I'll get started on figuring out what's going :) *ByronEdwards"
"my phone has been switching between “no service” and one bar since last night, @115911 what’s going on??! | @758801 Hey, Aly! We only want optimum service for you at ALL times! Send us a DM, and we'll analyze the coverage area! *KellenF"
"@TMobileHelp The associates in your store told me the credit check they needed to run for me to switch over from Verizon was a soft pull. Why did I just get home to see a new Hard Inquiry on my credit report? | @758803 Thank you for reaching out, I want to ensure that you have 110% correct information! Please send me a DM to chat! https://t.co/b1rv6Im6uc *HolliePace"
"@115911 Hey, why does my iphone x pre order cancelled? | @758946 Oh no! DM us and let's see what happened with your pre-order. *JamieK"
@115911 Fix ur awful billing FU's. EVERY single month u overbill me even after u 'fixed' issue last month. I'm SICK of calling u. #HR4HR | @126176 Oh no! This is something we can look into. Send us more details in a DM. *NaeJ
@TMobileHelp my Walgreens Tuesday code is not working. Help me please. | @758947 Hey there my name is Arthur! I would love to help you get these pics!! Send me a DM! https://t.co/VEGOaB4ukT *ArthurRansom
"First time flying as part of the #magentafamily on #tmobiletuesday never the less. ""Free Wi-Fi"" are truly beautiful words. Go @115911! https://t.co/k47Fjvhpp4 | @427751 We are so excited to be your #TMobileWingman ✈✈✈ 💪😎🌟 *PatrickUllmann"
"@tmobilehelp My phone is a deactivated Samsung Tracfone from Safelink. You're the carrier on the sim card, so I don't know if you can help.. | @759079 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"@115911 tell me how I can’t get my final bill until after the 23rd when I canceled almost two weeks ago? And a local store nor any other employees could look it up? But I still had to pay money for them to even tell me this!? | @759080 Hi Hailee! We wish we could keep you on the #MagentaSide, but understand if you choose to leave. I'm all about ease of experience so I want to assist. Please, DM us so we can get you what you need. *WhitneyJ"
"So unhelpful @115911 @TMobileHelp . 🙄 | @149785 Hi Tori, I would be happy to assist you! Please click on the following link so I can get more information: https://t.co/GSALkn3yAO *MichelleScott"
"@115911 ""You've reached your mobile provider's limit of 200 Tweets received/day. Sending Tweets not affected. Read Tweets at https://t.co/YFUcbV46aM (resets in an hour)."" This is a joke right? I watch sports. #Homestead #NASCAR #Championship4 | @759082 👀 Are you unable to receive tweets? We are certainly happy to dig into this if you are. Please send a DM. *JPL"
"FTM due in June🤰! Limping along on an iPhone 5s and trying to decide if I should ask for iPhone 8+ for Christmas or hold off and wait for a deal on the iPhone X closer to my delivery date. Will #Tmobile have any holiday sales @115913? | @759083 @115913 We've got some sweet deals going on right now. You can check them out, here: https://t.co/38Et9rf5Dp *DanKing"
"@tmobilehelp Is there any trick to getting the puk # out of my phone? (I.E. Dialing *#977 or something like that?) Thank you. | @759079 Hi there, definitely a great question.There is no short-code dialing for this but I can gather that info for you if needed. For your security please DM me so we can get started. *ChrisFuimaono"
"This terms and conditions are affecting your business. Had to return two phones today because my account was not qualified for the BOGO offer. What to do if i am not ready to upgrade my account?? @TMobileHelp @115913 @115911 @135517 | @418029 @115913 We'd be happy to chat upgrade options for your particular account, Pritesh. DM us and we'll check it out: https://t.co/cuEwtd2epS *DanKing"
"I see everybody getting they iPhone X, where is mine @115714 | @759187 You’ve come to the right place. Please verify your order status here: https://t.co/O1mkYIdKu5 or additional info: https://t.co/W19L9HUDtS . -AG"
It’s like I have an ipod not an iPhone bc if the shit isn’t hooked up to WiFi you can count on it not working. @115714 you guys are shit | @759188 Hey there! We would like to look into this for you. What's going on? Shoot us a DM. -KC
"Why do all the major phone companies always have the best deals for new customers...meanwhile long term existing customers get what?!! @115911 @115714 @ATT where’s those amazing deals for the rest of us?!!!!!!! 🧐 | @302347 We're here to answer your concerns & would love to have you join our Sprint family. Firstly, you can visit this link for info on some of our best available offers, https://t.co/lHDQ076Flh. -SMG"
@115913 @116755 @125652 @115911 just went to one of my TMobile local stores 17th and Bristol was mislead by shady sales tactics. Will never go back. #thistheuncarrier? | @759313 @115913 I want to look into this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@TMobileHelp hey guys I have times when texts don't come through. Sam S7. I have service when it happens. | @759314 Oh no! Let's get your texts working pronto. Send over a DM so we can tackle this together! https://t.co/jPSwKnAg0l *HarleySumida
"@115913 I’m watching you now. My phone bill is too high, can you take care of that? Thanks. | @591512 @115913 Let's look into our options. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@115911 ... REALLY thinking about going to @115725 right about now... https://t.co/wm1X6hnQkO | @759319 Whoa, Chun! Let's not go that far! We can definitely check this out and get you connected. DM us so we can turn this around for you. *WhitneyJ"
".@115714 @sprintcare 
Bruh this unacceptable 
How it is always in my house
That download speed is incredible https://t.co/CY1KPcMv8F | @541267 Does it only happens at your house? Are you only having issues with data? -PC"
@115714 yall gon take $350 and give me a X 🤔 | @759554 Thanks for reaching out. What questions do you have? Please send us a Private Message to further assist you. -AG https://t.co/rMApsV8PQY
"@sprintcare what’s the deal with the network issue 😭😭 | @759555 Hi! Please send us a Direct Message, so that we can further assist you. -AP"
@TMobileHelp @115913 - I’m at Chicago O’Hare and I’ve been seeing these slow speeds for months over here.. please advise! https://t.co/kGJciryYVh | @759564 @115913 Let's make sure you're getting the speeds you deserve. Please DM us and we'll check this out with you: https://t.co/cuEwtdjPOs *DanKing
"@117543 

My wife and I switched from Verizon to T mobile and we went from getting service with Verizon...Zero services..voice and data nothing in my area...
Why ? | @759565 @117543 We want to ensure you're getting the best service available. Please DM us the address you're seeing this at so we can step in and help. *DanKing"
"@115911 has me tripping 😡 how am I going to pay for Jump and then when I come to trade my phone they said I never paid for it 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 | @759566 Hey, Cindy! We want you to have access to the latest and greatest devices! Send us a DM, and we'll take a closer look for you! *KellenF"
"@115911 why am I paying almost $300 a month and I cannot receive a phone call from my dad, not to mention my text messages aren't sending? F'n sick of this ridiculous crap. | @759568 I know you count on us to provide great service, and if you are having trouble I want to find out why. Shoot me a DM, so I can help. *JPL"
So I did and they stopped responding. Shady. https://t.co/1O5jWp0Vkv | @759569 @115913 It's important for you to have the best experience possible. I'm replying to your DM now. I appreciate your patience. *EricPayne
@TMobileHelp can I drop off my old iPhone to a TMo store for the trade-in instead of shipping it? | @759570 Hey meet me in a DM Let's talk https://t.co/BMDMqsRi3P *DebKlajbor
@TMobileHelp @TMobileHelp | @759806 Hi there! How can we help? :) *AliciaBanks
"It’s time I drop @115911 | @673314 No, Rae! We'd miss you too much! DM us. Let's chat about what we can do to keep you on #TeamMagenta! *WhitneyJ"
@115913 @115911 Can I please get a mobile hotspot data pass?? I have destroyed my data this month trying to do homework in Puerto Rico with no internet anywhere... 😩😬 | @436081 @115913 Let's check out our options. Click on my picture https://t.co/Mww69RQYvK to send me a DM. *AshleyNelson
"@115911 Your plans are too expensive. | @756206 Hey there!  We want to make sure that you are on the best plan yet!  Shoot us a DM, I’ve got your back!  #Uncarrier https://t.co/iQvO7M4j7u *JoshuaSanchez"
"Hey @sprintcare! I’m new to Sprint. What do I need to do to open a Hulu account and make sure I don’t get charged? | @343796 This is concerning to us! In order to receive the text msg, u should add the service through your account: https://t.co/FKcdCr7C9D , after that you'll need to create a Hulu account https://t.co/q3KFiJKieS . However, we can add the service for u, please send us Private Message -AG"
"Hey @115714, I pay you all this money every month, just to not have any service at a @11244 game 😡 | @759852 Apologize, what is the signal bar showing? Have you power off and back on your device? -PC"
"@115714 YOUR SERVICE IS SO AWFUL IN ARIZONA!!! | @759853 Hi there! Send us a DM giving us more details on what's happening, we'll be waiting for you on private. - CE https://t.co/rMApsV8PQY"
"Sundays: the day the @sprintcare tower near my house goes crazy for no apparent reason and I’m forced to reset my network connection and run service updates every half hour. It’s thrilling. | @759854 We'll like to look into this issue. Please send us a Direct Message, so that we can further assist you. -SD"
@116447 went to state street store Chicago- ast mgr wldn’t sell an iPhone X unless bought accessory bundle.  Dissapointed shareholder | @759855 This is not what we want to hear! Pls give Team @116447 a chance to assist. Send us a DM with you a contact number.
@115913 JL good evening. This is Daphne smith. I had brain surgery on the Nov 6th. I want to thank you for helping me a few month ago with my bill. I'm still a situation I'm asking you again for help. Please contact me. Thank you so much | @759952 @115913 I want to see what options we have to help you through this difficult time. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@TMobileHelp is there coverage issues in Chicago? My phone keeps going from No Service, then LTE but no data. | @759953 Oh man! Fluctuating signal can definitely be annoying. Send me a DM and let me work on getting that signal more stabilized for you! *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp @115911 @115913 thats how your social media help works when some one who use Apple devices for years argues with basic trouble shooting which any user knows ..... insted of checking backend services .... ???? To fix the issue .... https://t.co/ncQjef5jIv | @260561 @115913 T-Force is here for you, Mehul. Let's make sure you're fully taken care of. Please meet me back in your DM. :) https://t.co/6NxKsl5RJm See you there. *JoshHenegar"
"@115911 @540972 going on almost a month of the online offline BS with SyncUpDrive I'm getting sick of it when is this crap going to be fixed | @121149 Awh man, send us a DM! Let's check! *TiannahReagor"
"@115911 My monthly services are $119, but I am charged $150.54. That is a ridiculous 37% in taxes and fees. I see that things like FUSF are charged for the plan and then again once for each line. Can't imagine how that is legit. #TMobileBillingIssues | @759954 I also understand the importance of consistent billing, Maneesh. Please DM us so we can check what's going on. *JamieK"
@TMobileHelp any plans to get service in WA on 410 beyond Enumclaw? Beat out the other carriers and make it safer for drivers. | @759955 I see something promising on my maps here.  Please DM for more info :) https://t.co/I6eWC2B8S0 *JohnWard
@TMobileHelp could someone DM me about a conversation we had about updates that were going to take place on the 17th? | @759956 Hey friend! We definitely want to make sure we get you taken care of. :) #MagentaWarriors have your back. Toss me over a DM and lets get working on this! https://t.co/F1LcvbHvWu *DevynGalligher
"@TMobileHelp I have a question about ending a lease,  can I option for keeping the device if I pay for the lease and the device | @759957 I have an answer about that!  Please DM.  https://t.co/I6eWC2B8S0 *JohnWard"
@115913 A Rep at a Salt Lake City Kiosk compromised ALL my accounts. I'm in FL. I'd like a call please. | @759958 @115913 Your security is our top priority. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"WTF @115911 ?!? How can I brag about your service if I CAN’T EVEN USE IT?!? Get your shit together inside the Long Beach convention center. | @759959 Hey, Susanna! Thanks for the feedback! We want our customers to have #4GLTE coverage, at ALL times! Consider this noted! *KellenF"
"@115714 just want y’all to know after all the years I have been with y’all, I’m done. I will be switching carriers.Not only did you mess my bill up for the past two months and not give me my company discount, but your interstate service is horrible.I’m tired of the dropped calls. | @760244 We're concerned to read your feedback. Please let us make this right for you. DM us so we can assist you. - AS."
"@sprintcare I need y'all to fix this issue with me not getting all my text messages. Y'all about to ruin relationships. 😒 | @373802 We understand your concern. We'd like to review this matter. Please, DM us to further assist you. -JT"
"@sprintcare how in the world can I resolve this??? I’ve tried everything google can throw at me.  Voicemails showing at all. https://t.co/sSE9dFrvNC | @760245 Please send us a Direct Message, so that we can further assist you. -PC"
"@sprintcare Is the TEP price increase mandatory? | @183333 Due to the incremental cost of the iPhone X, the cost to replace and repair is significantly more than other Apple iPhone products. This price increase applies only to the iPhone X. -AG"
We've got this rolling in @760247 thanks to @104314 @104315 & @115714 https://t.co/IJn9mDvUM3 | @535203 Thank you for the feedback. We appreciated your business.
"@115911 it's ridiculous how bad your network is wow what a pile of shit .... @ATT I miss your fast service | @547236 Speed is high on our list, so we definitely want to deliver! DM us so we can check this out for you pal! *WhitneyJ"
You really fucking suck @TMobileHelp | @342559 Oh my! Send me a DM and tell me what happened! https://t.co/zXrDYDCnIa *Bridget Wren
"So @115911 automatically cancelled my iPhone X order after they took my money, And the customer care lady was rude about it. If something doesn’t get fixed they’ll be lucky if I stay with them. Still love @115913 nothing but respect for you my guy. | @760259 @115913 I want to get to the bottom of this order with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@104311 Help. A @115911 Kiosk in SLC swapped my sim fraudulently with fake license and now my whole life is compromised because of sms 2FA. Please help. Bank accounts, social, all of it. Was told FL PD had to ask and nothing I can do. Never even been to UT! | @759958 Ensuring your accounts and life are safe and secure is paramount. I'm replying to your DM now and look forward to helping William. *EricPayne"
"@115911 should apps/websites/mms be loading if I have 4 bars, and its indicated on my device that im sending/receiving data on your 4G network or? | @760260 Hey Ryan, I want to make sure your data is running as it should! DM us here with more info to check this out. *ValerieP"
@TMobileHelp Terrible Service!!! I'm VERY dissatisfied with this store's mistakes.https://t.co/ZhWwjc74ww | @760261 send me a DM so we can get this straightened out!  https://t.co/ezZMoc7QXB *GraceFranco
"For all those out there who want to criticize T-Mobile let me tell you I was in a situation that was my own fault and T-Mobile went above and beyond to help me out regardless @TMobileHelp | @746028 Greetings! We definitely appreciate you as a customer, and we're soo happy you feel we went above and beyond- we're always here for you! *TiannahReagor"
@115913 how dare one of your employees yell at me at west county mall st.louis mo just because i walked in and out of there store needs series customer service training. | @760262 @115913 You should always have the best experience when visiting our stores. DM me https://t.co/Mww69Rzn7a so we can chat a bit more about this. *AshleyNelson
"Omg omg what happened it’s not loading!!!! @115911 fix it please I have to see my BTS oops#AMAs | @760263 Of course you do, Amy! Shoot us a DM so we can check out what's going on and get you connected, ASAP! *WhitneyJ"
"@115913 why can nothing ever just be simple with your company 🤬🤬🤬 like wth so aggy rn i always get the run around @TMobileHelp | @406587 @115913 My team and I are on standby ready to help with whatever is going on, Danyelle. Shoot me a DM https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp What's the story with all of us that missed the Panda Express deal yesterday?  Will we get another free bowl sometime soon? My wife and I tried several times yesterday without success. | @760376 We definitley want to make sure you #GetThanked! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"Look at the turtle based speeds I am getting with @TMobileHelp.  Sorry couldn’t post this when I took it, their was no coverage. https://t.co/yDAZP4Vn6n | @371295 We can do better than that! Send me a DM to get started! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 what's up w/ BOGO Galaxy8 just 2 weeks after we buy ours.I should get it since I haven't even gotten 1st bill. #disappointed | @511148 Aw, Elizabeth! You can always get more devices! Send us a DM if you have any questions! *TarynS"
"@TMobileHelp So, any black friday deals for existing peeps that isn't BOGO? | @760451 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"@115911. Worst experience with you today. Just moved to the US, purchased a new iPhone 8S and another line to my current iPhone and the lines in those were cancelled due “fraud” by you without letting me know. | @238590 Manuel, we absolutely want to get to the bottom of this for you. Please send us a DM with the details so we can assist! *KittyG"
Swear if @115911 @115913 gets this fixed I’ll forever be grateful | @760259 @115913 Thanks for the heads up! I just responded to you in DM and I look forward to turning this around for you. *JasonYaddow
"Working with @115911 has been the worst nightmare. They have been transferring me from one department | @760452 I want to jump in and make sure your concern is resolved without any further delay. Send over a DM, with the details of what I can do to assist. *JPL"
"@115913 I can't wait to go back to verizon, your service is horrible were I live and your customer support keeps passing me around like a bad habit. | @527004 @115913 You deserve the best coverage. DM me https://t.co/Mww69Rzn7a so we can chat. *AshleyNelson"
@TMobileHelp incredible wait time at your Kent WA branch near Safeway. Nice that your employees have time to chat idly with customers while doing nothing for those actually waiting to be helped. We left. | @760453 We can do much better than that! Click this link to send me a DM so we can grab some more details about that experience and get anything you need taken care of! https://t.co/6eZrWJ9PIa *JustinRhodes
"I can not believe how many times @115714 lets me down when I get a new sim for a new phone. It never, ever activated properly. Sprint customer for 15+ years and I've never once had this work. @TMobileHelp I'll see you Monday. | @760456 Can't wait to talk to get you hooked up with the best unlimited network!  Unlimited Netflix, T-Mobile Tuesday, what more could you ask for?  All kinds of great things coming, too!  Welcome, friend.  Please holler back on Monday! *ScottDegelman"
"I can not believe how many times @115714 lets me down when I get a new sim for a new phone. It never, ever activated properly. Sprint customer for 15+ years and I've never once had this work. @TMobileHelp I'll see you Monday. | @760456 This is not the type of feedback we would like to hear from our customers . Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. - AP"
"Hey so I’m at home and on WiFi but I haven’t had service in an hour. Anyone know anything about that? @sprintcare | @760522 We'd like to review the coverage in your area. Please, send us a DM with your ZIP code and your Nearest Intersection of streets. We'll be waiting for you. :D - CE"
@115714 why around orlando an most of southwest florida. Does service how to put it... Unreliable?! | @760523 What is the signal bar showing? Have you power off and back on your device? -PC
"@115714  I’m so tired of your shitty ass service 🤬🤯😤 | @314957 Please confirm, what type of issues are you currently having with service? -PC"
No calls or text coming through and i can’t text @115714  get y’all Shit together #annoying | @760524 We would like to take a look at this. How long the issue has been happening? Is it impacting anyone else around you? Please send us a Direct Message to further assist you in this situation. - KC
"@115714 service fucking garbage been messed up since Thursday | @760525 We don't want you to have problems. Please, send us a Private Message to further assist you. -AG https://t.co/rMApsV8PQY"
"@115714 WORST SERVICE EVER!! Imma let y’all kno everyday | @760526 Please allow us the chance to help. Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 WORST SERVICE EVER!! Imma let y’all kno everyday | @760526 @115714 Hey, I want to help. What's going on? Please send me a direct message providing me with your contact number and a time best suitable to contact you. -Resolution Sup AM"
"@115714 WORST SERVICE EVER!! Imma let y’all kno everyday | @760526 hey, allow me the opportunity to help with this issue. Please send me a direct message providing me with your contact information. -Resolution Sup AM"
"@115714 WORST SERVICE EVER!! Imma let y’all kno everyday | @760526 Please allow us the opportunity to turn this situation around. We'd like to help provide a resolution that will have you satisfied with our service. Please send us a Direct Message, with your callback number and a convenient time. Thank you! -Resolution Sup. AD https://t.co/rMApsV8PQY"
"@115714 what is the point of having a site you cannot order from? Even utilized chat and said to call. If i wanted to deal with talking to a person I’d go to a store. It’s been 4 days I’ve been trying to use your site. Not cool. | @760527 Hi. That's not good. Please, DM us with some more details of your issues with the site. - GS https://t.co/rMApsV8PQY"
"@115714 DISGUSTED! My acct is charged for almost a year for 2 old leased phones sprint won't help with and in Sept I was told by Apple and Sams that my acct showed an upgrade for a phone and now it doesn't? Also it said my contract for that phone ended in 2008!! | @222309 Hi, please send us a DM so that we further assist you. -RA"
"@115714 canceling my service with y’all after this last payment!!!!! Smh | @760528 Thank you for bringing this to our attention, we'd like to review this matter. Please, DM us to further assist you. -JT https://t.co/rMApsV8PQY"
hey @115714 ; you fucking suck | @760529 We'll like to hear from you. Please feel free to share your Sprint related concerns & queries with us. -SD
"@TMobileHelp I never received my rebate for the BOGO Note 8 and my status says appoved, mailed 10/24/17 :( | @176922 Uh oh! Let's track down that money. T-Force is on the case! Shoot me a DM so we can dive in. https://t.co/9CGjXZaLy0 *SpencerKalata"
".@115911 I have a serious bone to pick with you right now. Family switched to your service, they said DO NOT turn my phone off as I won't get the Sim card, YOU DID IT ANYWAYS, and now I have no cell service to use. WHAT A WAY TO WELCOME NEW CUSTOMERS. | @160981 We're here to make amends and get things back on track. Please send us a DM, so we can assist. *JPL"
"@TMobileHelp UPS ""lost"" my iPhone X preorder (it appears it was returned to T-Mobile after ~2 weeks of shipping issues), I was asked to ""stay patient"" until UPS investigation ended so that next steps could be taken; now: ""wait for the refund to process and re-order"" | @680730 Dustin, it sounds like you've been through a lot!  Please let me help you out!  Shoot me a DM, please,  by clicking on this link.  Here to help!  https://t.co/0PCsjwunml *ScottDegelman"
"T-MOBILE FUCKING UP SERVICE RN !!!!!  @115911 😡😡😡 | @760635 Hey, Amber! Send us a DM, so we can better assist you! *KellenF"
"@115911 @TMobileHelp yall need to tell your employees at least focus on their customer. My visit yesterday was a 1/10 since the sales rep was more focused on his coworkers interaction with a customer than getting my stuff done 🙃 | @538168 They didn't see your twitter avi, if they did, they would have focused 100% I got you. Meet me in DM so we can focus on your concerns?  <3 https://t.co/DMr1doG7OR *JulissaBadillo"
"@115913 We have been with T Mobile for 12 plus years, have stock options in your company, two iPhones , and now no insurance on one iPhone because they forgot to add it a month ago  and now I probably have to buy a new phone because this one has problems. | @760636 @115913 Send me a DM https://t.co/Mww69Rzn7a so we can chat about your phone as I want to ensure that you have a working one. *AshleyNelson"
"@115911 Literally worst experience and service ever. Nobody cared about my issues and they even denied my 3 yo daughter the use of the bathroom! Either want the service for which I paid or my $ 1,111.20 usd back! Never use T-Mobile!!! | @238590 Hi Manuel! A seamless customer experience is super important to me too so I want to make sure we get this right for you. Send us a DM so we can address your concerns. *WhitneyJ"
@115913 customer service for iPhone X is horrible. No support from staff to make it right. Dumb and dumber strikes again! | @590759 @115913 Send me a DM https://t.co/Mww69Rzn7a so I can provide you the support that you deserve. *AshleyNelson
@sprintcare Not sure WHY you won't admit there is a problem with LTE service in North Dallas?  Store workers freely admit there is one. Day 16 of bad data service | @549068 We would like to take a deeper look at this. Please send us a Direct Message so we can further assist you through this channel. - KC https://t.co/rMApsV8PQY
"@115911 - the worst mobile serive in #2015 - #2017 #cellphone #badservice #miami #florida | @760819 Hey Emran, send us a DM and we'll ensure a great experience :) *ChanneyT"
"@TMobileHelp Wondering if anything is wrong with the service by me. Part 2 days, weak signals at home....with a Cellspot device up and running. 3 bars max. Normally it's full | @546522 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"@sprintcare My Pixel 2 works on your network when I subscribed to Google Fi, but I can't transfer my existing Sprint number to it because I didn't buy it through Sprint. Why is that? | @761052 Hello Erin, yes we have some help for you.  You said your existing Sprint number, meaning you are still a Sprint customer.  It sounds like you bought the Pixel and are having issues swapping your old number to this new phone? -MB"
"@sprintcare My Pixel 2 works on your network when I subscribed to Google Fi, but I can't transfer my existing Sprint number to it because I didn't buy it through Sprint. Why is that? | @761052 •Google Fi agents complete all troubleshooting to verify it is not Google related before calling Sprint. Google Tech 8557914041 -MB"
"Don't understand why @115714  has not switched my cell account from my Late husbands name to mine. They have all they need as far as documentation. So frustrated. So stressed. Want to cry!!! Hate this! | @761054 Please send us a Direct Message, so that we can further assist you. -JE"
@TMobileHelp can you mix and match the samsung BOGO? My sister wants the S8 and I want the S8+? Possible? | @761227 Hey there Mark! Great question! So glad to hear you're thinking about taking advantage of one of our #MagentaRockn' offers. Meet me in DM! https://t.co/8bTARZljkY *GabiMcGinty
"How is it that I add a 4th line to my phone plan and the bill has skyrocketed? How does that make sense. @115911 | @761228 Saving you money is our forte, Alex! Send us a DM so we can see what's going on *TarynS"
@TMobileHelp how does the BOGO iPhone work? | @249631 Hi there! Send us a DM and we can get some more details for you! *BritneyJ
"@115911 Your horrible customer service and dishonest reps have lost two more customers tonight. | @761230 What's going on, Matthew? Let's restore the love! Send us a DM and we can chat. *TarynS"
"@TMobileHelp @115911 Trying to find a chat, but can't. Asks for signup but don't have a plan. Do you not offer the Pixel 2 anymore? Not on the site. Thought you did. | @612555 Howdy, Matt! We have the latest and greatest devices. Toss me over a DM, lets get this all squared away. :) https://t.co/F1LcvbHvWu *DevynGalligher"
"@115913 Spent a lot of money to switch to a new phone on T-Mobile and have been hitting tons of dead spots in downtown Denver.  What’s the deal? Hope coverage is better back home in Las Vegas.. | @761231 @115913 Welcome to the UnCarrier. I know that coverage is really important, especially while you are traveling. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"The thing about marketing is:
I have #Sprint wireless service so I know how bad a company can lie about the quality of their product | @761418 Hi. Are you having issues with the service? If so, please DM us, we'd like to review your concerns. - GS https://t.co/rMApsV8PQY"
"@115714 this is how long I have been on the phone trying to get my bill adjustment for you to charge me activation fees that were supposed to be waived since I bought the phones online https://t.co/LcfPkcvS5s | @761419 Hey! We'd like to look into this. Please, DM us to review this situation. - GS https://t.co/rMApsV8PQY"
"Sameeeee!!! 🙄 https://t.co/ZlT7LaGIy7 | @761420 Hey! That's not the type of comments we want to read from our Sprint family Members, What's happening? send us a DM with more details about what makes you feel this way. - CE"
"I think it’s a conspiracy that i dropped my phone today and I’m up for an upgrade too 👀 @115714 | @521262 If you decide to upgrade, we advise for you to pass by one of our stores. Access the following link  https://t.co/X1DpDgk1EU to locate the nearest one. To see all available device models click the following link https://t.co/jQOuAJhec3 . -PC"
"@115714 has the worst service in da world, I’m done with y’all after da 25th ✌🏼🖕🏽 | @761421 We wouldn't like to see you leave, let us know what type of issues are you currently having? Please provide us with more details. -PC"
At this point I’m tired of your shitty service @115714 | @761422 Hello there! We'd like to take at look at this. Could you please let us know how long the issue has been happening? Is it impacting anyone else around you? What services are affected? Please send us a Direct Message to further assist you. - KC
s/o to @115714 for being awful | @761423 What's happening that makes you feel this way? Send us a DM in order to further assist you. We'll be waiting for you. - CE
"@115911 Why is our web site so terrible? Impossible to make changes to service! | @6177 We've got your back Pete, send us a DM with what you're experiencing and we'll get this taken care of asap! *KittyG"
"@TMobileHelp re: the new Apple BOGO offer, must you finance the phones? I would rather buy them at full retail and obtain a new line. | @761425 Hi! That's a great question! I'm a promo expert! Please DM so I can answer all of your questions! https://t.co/Mrhe7LI6A5 *MattRoyo"
"@TMobileHelp service issues in pueblo, co. And I just switched from another provider. Not a good sign. | @281352 We want to make sure that you're getting the best of your service. Send me a DM so we can check that for you. https://t.co/D4NKjg57yo *SultanGardezy"
"If @115911 was the best network @104453 would have LTE at my house, but the kid can't even call his mom. So ya lyin' | @761426 Kyle, let's take a closer look and see what's going on! Send us a DM with your address so we can help :) *KittyG"
"Have you ever called a phone company and the recording said “No one is available to take your call at the moment”? Well, yeah. @115911 just did that to me, again. | @159580 Hi Richardine, we are available and eager to help with anything you need from us. DM us, to assist you is our number one priority. *JoanO"
"When @115911 says they are the best but their coverage in my area sucks... #AMAs https://t.co/31S3OuhO2t | @637621 Let's take a closer look at your area Vini, send us a DM so we can help :) *KittyG"
"@115911 wish I could finally get a new phone , tried 3 times to get a phone, sent to wrong address twice!!, and sent the wrong phone to the store,charged me 3 times, now I'm waiting on my third credit back on my card, this has been going on since oct. 9th , still no phone ugh!! | @761598 Oh no, Lynn. Let us take care of this and make sure you get that phone you want. DM us, we're here to help. *JoanO"
"@115911 used to have full signal at my work now there's 5-10 of us fighting to find a bar or two of service. Thanks for the reliability | @761599 There's plenty of service for everyone, Matthew! Send us the address through DM, and we can make sure you get the best speeds. *TarynS"
"@TMobileHelp no service in 15690 in Pennsylvania. Anything going on? Normally I have full 4g | @127017 No service is no good, my friend! Let me check this out right away and work on getting you back up and running! Send me a DM and we'll dive right in :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp - I am unable to get any service here in Alexandria, VA. Can't make/receive calls from anyone or texts that aren't iMessages. my iPhone is only showing ""Searching""...been that way all day. Please help! | @761605 Dang, John! That's definitely not the experience you should be having on the best network in the country. Send me a DM & let me get you back up and running ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
"@115714 what’s up with towers in Rockport, TX #poorservice | @761640 Allow us to take a better look into this! Please send us a DM to further assist. - DB https://t.co/rMApsV8PQY"
"Wth is up @115714 ? Service been crappy since FRIDAY.  DFW area. | @761641 This does not sound good! Please, follow us and send us a DM to help you even more, this really concerns us. - LR"
"Can y'all promote some better service!? https://t.co/3zwkL4GRfS | @761642 If you have a service or account concern we can help with addressing, please follow and DM your info & we will reach out."
@sprintcare Hey! I've sent a DM and would appreciate a response as soon as possible. Thank you so much! :) | @302867 I see that you are already being assisted in the secure chat. Are you receiving these messages? -K.B
"Hey umm @115714 and/or @115940 why can't I get my Hulu offer to work? Is it only available for one person per plan? | @152785 Hi there, thanks for reaching our. It is only available for phone number per account. If you need further assistance please let us know. =) -DC"
"Can someone explain to me how the I can take advantage of the deal online on The T-Mobile website. It says ""buy one get one on us"" @115911  @TMobileHelp | @761749 Hey There! So glad to hear you're thinking about taking advantage of our #MagetnaRockn' offer! Meet me in DM and We'll look into that together :) https://t.co/8bTARZljkY *GabiMcGinty"
So mad @115911 started BOGO promo a week after I got my phone. | @377616 I would love to make this right!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115714  botched my in person lease payoff, applies it to my account, tells me I'm now past due because of any overpayment, denies my upgrades, tells me they'll have it fixed in 4 hours, then customer service goes offline for system updates. Looks like @115911 dodged a bullet. | @761966 Hi there. We're engaged to resolve any issues you have. Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -OM"
"WHY TF IS MY PHONE BEING SO SLOW RIGHT NOW @115714 | @184157 This does not sound good! Please, follow us and send us a DM to help you even more, this really concerns us. - LR"
"literally was in @115714 for over an hour. literally got NO RESULTS. WORST VISIT EVER! all I wanted to was a new phone. | @761968 Hey there! Our apologies for the inconvenient. We'd like to help you. What phone are you interest in? Please, DM us with details. -IG https://t.co/rMApsV8PQY"
"@115913 I love tomobile but I'm having issues that the store employee's can't seem to fix, wanna help solve this mystery? | @761969 @115913 I want to take a shot at it and work towards a resolution. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115911 why would you not continue my this one on us free line if I change my plan? This is not what I expected for the ""Uncarrier"" tag line you are promoting | @761970 Hey there, send us a DM and we'd be happy to go deeper into why this is! :) *ChanneyT"
"@TMobileHelp need to add #KickBack on one of my lines! | @216177 I gotchu, Terry! Let's get you all set up with #KickBack and get you on the path to saving more mula! Send me a DM and I'll make sure you're all hooked-up :D *AlexKimbrell https://t.co/GefRnVHVqu"
"I feel like @115911 wants me to pay for more data or buy a hot spot. But I'm thinking a new provider might be in my future. | @761971 What makes you feel that way? DM us, I'm sure we can turn that around. *JoanO"
"@115911 looking at me every time I ask for an extension on my phone bill https://t.co/3lF1P5lOds | @762111 Nah its not like that, Ezekiel! DM us here if you'd like to chat about your bill. We're here for ya! *BlakeT"
"And once again, @115911 fails me. Why do I even pay 160 a month for BS service? | @762112 Oh, man, CJ! Come thru our DM, and we can see what's going on. 🙌 *TarynS"
@115913 disappointed in customer service tonight. The girl on the end wouldn't let me speak and basically called me stupid. Not happy | @762113 @115913 That is never the experience that I want you to have. Click https://t.co/Mww69Rzn7a to send me a DM so I can help to turn this around for you. *AshleyNelson
"@115714 is a bunch of scam artists and can't correct a simple bill even though you call them for 2+ hours every weekend of every month for the past year  #thanksfornothing #dontswitchtosprint #itsatrap | @762161 Hi there, this is not the way we want our customers to feel. Please send us a Direct Message with more details about the issue so we can assist you. -DC https://t.co/rMApsV8PQY"
"@115714 y’all known y’all service is horrible right ? Why can’t i text iPhones unless I’m in WiFi ??????? | @762162 Hi there! We'd like to look into your network experience and turn it around. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"@TMobileHelp If I was on AutoPay and moved to prepaid, will AutoPay still pull my final or do I need to call and pay through the IVR? | @316751 Your postpaid account will be separate from your prepaid service, where the IVR always needs your call.  So you may have two accounts simultaneously, for a spell, which seems odd, but if you make that switch, that's how it will work.  Does that make sense? *ScottDegelman"
"@TMobileHelp If I was on AutoPay and moved to prepaid, will AutoPay still pull my final or do I need to call and pay through the IVR? | @316751 I'm happy to answer that question!  (And is this Brian, or Kari?)  Eager to help!  If you are on autopay, on a postpaid account, and do not rescind the autopay feature as you close that account, then the final bill will come out automatically.  .  . *ScottDegelman"
@115911 I just purchased 2 iphone 7 plus and 2 T-Mobile ONE lines. I'm wondering why you charge me $16/mo for Netflix ($10.99 value). Even with the discount you gave me the total is still $121/mo. Which means I need to pay $1/mo for Netflix. Which is supposed to be free. Thx. https://t.co/5RE8uPPqiR | @762249 I got you! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough
"Shoutout to @TMobileHelp for their excellent customer service. It was a pleasure working with them today! | @598959 We appreciate it, Joshua, we always are wanting to make sure our customers are always taking care off!! *RyanPerez"
"@sprintcare Super poor service in NYC since Friday. Updates, please! | @762402 Hey there! This is something we need to look into. Please send us a Direct Message, so that we can further assist you. - YM -. https://t.co/rMApsV8PQY"
"@115714 Why am I still waiting for a response on a billing issue that YOU messed up on? We have been told 4 times that it would be taken care of (6 wks) however nobody has bothered to follow up with us or correct the problem. Where's your integrity? #vantogroupconsultingservices | @762403 Hi, Brett. We apologize for any inconvenience. Please send us a Direct Message with more information about the issue so we can further assist you. -DC"
"I’ve been with @115714 since about yr 2000, but with the service I just received it’s time 4 change. Who’s better @ATT or @115725 | @453910 Hey! This concerns us and we'd like to take care of this, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115911 i didnt get my magenta TSM jersey yet. Problem with shipping? | @762411 Hey TeAndre, can you send us a DM so we can look into this further :) *ChanneyT"
@115913 I like the work that you have done to transform T-Mobile.The only thing is that all the new deals that you put out there is for the new   https://t.co/BNZ3lVQVYV forget customers who have been loyal to your company. People that have been with T- Mobile 10 plus years. | @762412 @115913 We value our long time customers and want them to be able to take advantage of all of our offers. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115911 has the worst costumer service | @762413 Oh no! What makes you say that, Trinity? DM us here with some details so we can make things right. We're here for ya! *BlakeT"
"Hey @115911 can you explain this misleading offer. Says you can get 8 Plus free but offer only gives gift card of $700. There's still a difference of $99 plus taxes https://t.co/HPNTb6wnHc | @238284 Hi Suriya! The promotion is for a rebate card up to $700! Send us a DM if you have any questions, and we can take a look at your upgrade options. *TarynS"
"After spelling it out ""3-R-D, third street, like three, the number, not first, not second, third street"", the @115911 call center person wrote it down as ""Birch St"". | @762549 Let's get this straightened out for ya, Jonas. Send us a DM so we can get started. 💘 *TarynS"
"T-mobile pisses me off every month! Might be time to switch my carrier @115911 | @762550 We always wanna be there for you through the ups and the downs, boo. 💘 Send us a DM, so we can make sure your experience with us is as flawless as you.  💘 *TarynS"
@115911 @TMobileHelp @115913 why so slow today? 💔😩 https://t.co/150occUp5Q | @412334 @115913 That's not what we want to see. I'd love to work with you in DM to figure this out. *ZachRicketts
@115913 I get an 18% discount with @115725 & thinking of leaving and losing discount. What puts T-mobile ahead of them and AT&T please reply | @762551 @115913 I would love to have you join the Magenta family. Send me a DM https://t.co/Mww69Rzn7a so we can go over all the benefits. *AshleyNelson
"Still on this and all the agents are intentionally misinterpreting the issue. @115913 https://t.co/q9ILhdI6pU | @759569 @115913 Lala, I'll be meeting you back in your inbox to chat more. Thank you! *AshHebron"
I️ need to go back to sprint. T-Mobile just ain’t right #Sprint | @676834 Hi there! We'd love to have you back. You are always welcome home :) - YM -.
@115714 hang up one more of my calls I’m goin back to my old ways fr! | @762561 Hi Diontae! We'd love to assist you today. Please let us know what's going on. Feel free to send us a Direct Message as well. - YM -. https://t.co/rMApsV8PQY
Why does the @115911 app NEVER work? Such an inconvience for a “leading” network provider. | @762651 Oh no! We want to make sure the app is working. DM us here with more info and we'll check this out. *ValerieP
"I hate @115714 ..y’all fucking suck. My phone be tripping all the time around this time saying I have no service and shit. | @762749 This does not sound good! Please, follow us and send us a DM to get further assistance. This really concerns us. - LR"
"I really just wanna wake up one day and fucking @115714 stop turning my gahdamn phone off. 🙄 | @762750 Hey there! We'd like to take a look into this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"I find it amazing I have @115911 service but not, oh right, timewarner spectrum doesn't have anything. | @762762 Hey Brandon, if you are needing any assistance at all, send us a DM and we can properly assist. *ChanneyT"
"@115911 are all the txt/web people busy? | @762764 Hey, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! My name is Taahir and I am here to assist you in any way I can!

Please DM me Petty : ) *TaahirM"
@TMobileHelp Trying to add a line and upgrade another on the website. Is it not possible to do this if you are a current customer? | @460427 Hi John. #MagentaMan reporting for duty. Shoot me a DM so we can debrief. https://t.co/TMXeckGP06 *WaqarSheraz
"@tmobilehelp Was told my bill will be $82 a month.  I just received the last bill and it's $91.33.  I have had the wrong billing for three straight months since signing up for T-mobile. | @308585 Thank you so much for the DM! I am responding to it, now and will help you with your bill. Thank you! :) *TylerRoquemore"
"T-mobile is losing a loyal, 5 year customer after tonight. I had no data for no apparent reason for an hour. I was at a huge event with a huge surge when it went out. Screwed me out of potentially $100. @115911 you f’ed up big time. | @116268 Hey there, please send us a DM so we can get to the bottom of this. Let's make sure your data is working properly. *ChanneyT"
@115911  - I bought phone with unlimited data & text for international before I left for France. Called their Service Desk long distance & cant help me. What a waste! 😡😡😡 | @763068 Let's make sure you have the best trip ever! Let us know what's going on through DM and we can get this resolved! *TarynS
"@115911 Kelsey and Hanh from the Issaquah, WA T-Mobile by Tully's wouldn't sign my poor parents to their 55+ plan without the newest iPhone or Samsung Galaxy. I think you need to talk to your employees about this, because that's not what your plan is about! | @763183 Oh my, Jon. Let's make sure we're on the same page and this feedback is in the right hands. DM us so we can discuss further. *KeithM"
"@TMobileHelp So I got an system update from T-mobile on my Note 8 and ever since I updated it, my phone is completely useless. I cannot access the lockscreen and i have always on display active, keep getting the ""system UI has stopped error""..? | @189160 That isn’t supposed to happen with an update! I would love to dig in and help get this error fixed. Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson"
"Top service @2399 
Als iets niet mag worden aangepast zorg dan dat het niet kan worden aangepast. En hoe klantvriendelijk is het om te melden als het niet goed gaat ipv te zeggen dat de bestelling klaarligt en dan te zeggen sorry naar je krijgt de telefoon niet mee! https://t.co/AvaqxwrGTU | @763598 We would love to assist however we are T-Mobile US, you may want to try @121678 *PatrickUllmann"
"@115714 is so bad fam the worst coverage https://t.co/I2N32XHGln | @763599 Hello! You have problems with the coverage? Please, send us a DM in order to check the coverage in your area. We'll be waiting for you. - CE"
"tried to buy iphone X, @115714 said if I ordered a new line they were in stock, current customers have to order and wait,,,,way to treat your customer Sprint | @763601 Hey Andy! We'd like to know more about your comment. Please DM us in order to assist you regarding this matter. -AC"
@115714 is there something wrong with the towers or something? | @375084 Hey! Let us help you out and review the coverage in your area. Please send us a DM with the nearest cross street and ZIP code. -R.S. https://t.co/rMApsV8PQY
Still don’t have my iPhone X @115714 🤫😡 | @208203 Hey there! May you send us a DM with details so we can further assist you. - LP
@115714 please help; your customer service reps keep hanging up on me as I'm trying to close a fraudulent account. @104773 | @763602 I hate to hear you are having issues with our Customer service.  Please send us a direct message if you have not been assisted so we can help you.
@TMobileHelp can you guys let jeromy know I'm still waiting on his great team of experts. | @155252 Aloha Amir! I see your DM! I'll meet you back int your inbox right now. Thank you so much for being so patient with us! :) *AshHebron
@115911 @115913 has been such a disappointment lately ! | @481593 @115913 I hear you! We want to turn this experience around for you. Let's meet back in DM. *NathanLovato
"@TMobileHelp I am a T-Mobile ONE customer with 4 lines. Does my plan already include unlimited calling from the US to Canada, or do I need to add Stateside International Services? | @763659 Greetings, Rohit! If you have T-Mobile One you will be able to call Canada & Mexico (this service is called Mobile w/o Borders) without having to add Stateside International Services. You can view more information here: https://t.co/dpWFhWFdKj to confirm. Cheers! *TiannahReagor"
"@TMobileHelp I got a 8+ about a month ago . Can I get the buy one get one free deal by adding another line ?? | @730721 Excellent question! The promotion date started on November 17, 2017. https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp @115913  hello, I've been trying to get help on a replacement V30 all day and people keep ignoring me. I've had like 6 different people that have a different answer or suggestion all day long. | @176410 @115913 Hey Logan! I see your DMs with us. Let's meet back in your inbox shortly. Thank you so much for your patience! *AshHebron"
"@115911 Is trash I have zero service in the middle of downtown. Can't wait to switch. | @763675 Yikes! We can do better than this, Jayson! Dm us your location so we can take a closer look! *ElleA"
"@TMobileHelp I am buying a Google pixel2 . customer services start service and I can receive rebate from T-Mobile..true? | @763676 The Pixel 2 is awesome, but a rebate for it is even better!! Shoot me a DM and let's check it out. https://t.co/KQh917xfZf *SurDuaneMcGurn"
I'm still trying to figure out where to purchase a tmobile shirt to wear at my work. Working in cellphone repair I want to rep the best carrier on earth. Any chance you can point me in the right direction? @115913 | @763677 @115913 You've come to the right place! Check out all our sweet magenta swag here: https://t.co/bjPuexYdEC *TaylorBest
"@115913 I'm thinking of jumping from my carrier to @115911 - what's the Cyber Monday deal this year? | @763678 @115913 We'd love to have you on #TeamMagenta! Stay tuned for more info on Cyber Monday, keep an eye out here: https://t.co/aIZPWLwowe *TaylorBest"
"@115911 @TMobileHelp I am trying to contact customer care but my network is not working in India therefore unable to call 611. Can you please look into it asap as I am not receiving any calls or texts. | @763691 Oh, my! Keeping connected while travelling is paramount! Shoot me a DM, and I'll get to the bottom of this! #GotYourBack *RazvanM"
"@115911 Woensdag telefoon voor mijn vrouw besteld icm verlenging. Zou 24 uur duren. Wat is nu de status??? Vestiging nog niks laten weten. | @763692 We would love to assist however we are T-Mobile US, you may want to try @121678 *JasmineS"
I’m thoroughly convinced that the employees at @115911 don’t know shit about their own policies and services. It’s getting old. | @763989 Is there anything that I can assist you with Andrea? *KaeW
@115913 should I make the switch??? | @763990 @115913 You absolutely should! We have some awesome deals going on and we would love to go over the details of coming over. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"@115913 why t-mobile won’t sent rebate to PO box but it’s ok to sent bills there?  Waited 10wks for rebate. | @763991 @115913 Let's make sure you get this rebate as soon as possible. We want to get this figured out, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@TMobileHelp　Omg....I finally found out that I was getting charged monthly payments for an apple watch that I returned from t-mobile shop about 1 year ago. A whole year of payments for something that I don't even have. This is so ridiculous. | @764096 Yikes! We definitely want to make sure we get this resolved ASAP! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"That high ass @115714 bill https://t.co/Ooxr2CtbxJ | @764225 Hey there! Are you needing any assistance? If so, please let us know to further assist. - EG"
@115911 I pay for unlimited everything on my phone every month why TF do my internet slow after a few hours of using it ... STOP PLAYING WITH ME 😐 | @764310 I hear you. I'm on my phone all of the time. So I understand how annoying that can be. Let's get your speeds slayed like your lashes! Send us a DM so that we may assist and check out what may be causing these delayed speeds. *JasmineS
cc: @115913 @115911 @104895 https://t.co/OrX5k5nhBG | @764311 @115913 We're all over that! Check out our amazing deals here: https://t.co/UrhUIeKReg! *CassyFitzgerald
So I thought I’d been getting text messages at really odd times the last couple of days.  Turns out they’re just getting to me REALLY delayed.  Anybody know why that might be?  Any other @115714 folks out there with the same issue? | @764518 We apologize for the issues you have experienced. DM your phone number so that we may research your concerns and reach out.
"@116447 Hi Marcelo please message me, I have something to say. Please thanks. | @764519 If you are having issues with Sprint service we are here to help. Please go to https://t.co/VvuGuy5WX2 for assistance."
@115714 you have the worst network ever. Didn’t want to believe it but you outright suck!!!! | @764520 Sounds like something we need to take a look. Please DM us to further assist with this matter. - EG https://t.co/rMApsV8PQY
@116447  @115714   https://t.co/HSl90wbG4u stay classy sprint | @764521 We regret your speeds. Please DM the address where you're having problems. Team @116447
"I need to quit being a cheapskate and pony up for Verizon, because @115714 and their trash service has me on the verge of throwing my phone off the wall. | @764522 Hello there! That's definitely not the kind of feedback we want to hear. What seems to be the issue with the service? - WR"
Why is my #iphone7plus acting like it doesn’t have signal!! @115911 #paidmybill #notloading | @764523 Thats not what we want Rosie! DM us and we'll check this out! *MelJ
"@115911 @TMobileHelp what was the updates on the @1647 S7 EDGE it has nothing NEW the user can (cont) https://t.co/a9raj3XZsK | @446518 If you have any questions about the recent update for your phone we're here for you! DM me, I've got your back! https://t.co/GfMqTm3Joc *LizRackliff"
@115911 I'm getting 15Mbps speeds on LTE is that low??? | @764524 Ultimately we want you rocking out with our blazing fast speeds! Let's take a closer look at your upload and download speeds. Send us a DM to get started Matthew. *JasmineS
"@134924 Hey, I've been trying to purchase the @115911 S8 Active on your site for several days now, but the trade-in option doesn't seem to be active (even though it is eligible). Can you fix this? | @764788 Hey David, lets check this out and get you your dream phone! DM us *MelJ"
"@115913 great service and great company but i still cant get my signal problem in my apt in memphis i get no signal at all | @614418 @115913 It's imperative to be able to stay connected, Carlos. DM us and let's look into this together. *ShelbyMartin"
"I AM SWITCHING MY SERVICE @115911 IS A SCAM!!!!!!!! | @764789 What's going on Blair? We're here to help, DM us! *MelJ"
"@TMobileHelp @115911 was it this? @174844: Google will finally fix that Pixel 2 buzzing bug (cont) https://t.co/2hhrVys6RF | @446518 Good question, the Pixel fix was not included in the recent S7 Edege update. You can check out all the software versions, and update details for the S7 Edge right here: https://t.co/gOdOECmLb0 *LizRackliff"
I’ve been with @115911 10 yrs... not happy with them... | @764790 How come KP? Please share with us your thoughts in a DM. *KaeW
"@115911 - switched from @ATT to your company and it’s been nothing but a nightmare. No one can give me a straight answer. This is not how you treat clients! | @590939 Hi David, your experience with us should be nothing but the best with us. Lets turn this around and give you the treatment you deserve. DM us! *MelJ"
"@115714 hi! if I'm starting my credit, can i still have the iphone x for 22 p/month? | @764822 You can Save $350 on the iPhone 8, iPhone 8 Plus or iPhone X with Sprint Flex and Eligible-trade-in, DM us for more details about the promotion. -GB."
Sick of getting jerked around with @115714. Who's offering good deals for new customers? | @764823 Oh no! What is going on? How can w help you? -JM
Alguna avería en la red @125241 para el área de #canovanas? La señal ha estado pésima este fin de semana 😒 | @764824 Nos gustaría verificar su área. Envíenos un mensaje directo para poder asistirle. - EG https://t.co/rMApsV8PQY
"@115714 If my iPhone isn't at the sprint store today I'm breaking up with y'all. You will not keep hurting my feelings. @sprintcare @10 @124218 | @764825 We'd hate to see you go! You can check and track your order in this link: https://t.co/RDgqxv7W9w . If you need additional assistance, send us a DM. - EG https://t.co/rMApsV8PQY"
"So unlimited data really means only 22gigs to @115725.  
What say you @ATT @115714 @126302 ? Do you also have to reset towers when your customers complain about your lies? | @764827 Hey there! We'd love to see you as part of our family. Check our great offers in this link: https://t.co/dwtDgGbWzU . - EG"
"I am really sick and tired of @115714 | @299666 We'd like to know what is making you feel this way about us. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 can I get a black Friday deal on my phone bill?
#IWannashop | @765266 You may be eligible for some deals, log into your Sprint account and check out our offers just for you. -GB."
@sprintcare @sprintcare @115714 @116447 please contact me | @765267 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns today.
Yo @115714 when will I be able to talk on the phone and use data at the same time | @535273 Hi! Voice over LTE (VoLTE) means better sounding voice calls and the ability to use voice and data at the same time. VoLTE is on Sprint’s roadmap but we have not announced a timeframe yet. -GB.
"@115714 I’m canceling today | @732107 Hey, please provide me with your contact number an a time best suitable to contact you. -Resolution Sup AM"
"@115714 I’m canceling today | @732107 Hey, I want to help. Please provide me with your contact number and a time best suitable to contact you. -Resolution Sup AM"
"@115911 You have the absolute worst customer service. I have only been a member since August and am now looking to switch carriers. Lie after lie and no concern about honoring promises. | @765268 It saddens me to read this. It is very important to us that we not only provide amazing customer experiences, but that we are completely transparent. Let us know what's going on in a DM and we'll look into whatever it is. *KaeW"
"All my texts deleted, all my pics deleted, it's not letting me text 😤 keeps freezing & cutting off @115911 gotta run me one | @765269 Oh no, let's take care of that phone and make sure everything's working correctly. DM us. *JoanO"
"@TMobileHelp check dm | @126961 Hey friend! I see your DM, and I'm replying right away, I'll see you back there for resolution! https://t.co/E37bpdWEut *StephanieTowers"
"@TMobileHelp is the worst mobile company, I’ve tried for a year and you continue to disappoint. Once the devices are paid off I’m leaving | @765274 We don't want to see you go! Let's continue to work in DM to get you taken care of. https://t.co/cbaCC4vqgh *MichelleWalker"
"@115911 I have been with you for 10 years as a prepaid user but once I have become a contract consumer,  my bill goes higher and higher every month!!! Wtf!!!! After 10 years of service,  I don't recommend your service to anyone.  Your just scammers!😡😡😡😡 | @765275 Lakeisha, we don't want you to feel this way. We believe in providing you a consistent billing experience, please DM us to go over you account. *JoanO"
"In case anyone is thinking of changing carriers to @115911 DONT DO IT. @115913 has decided that if u are 5 days late on a payment they call u, THEN SHUT UR PHONE OFF. ALSO THE WORST CUSTOMER SERVICE EVER. DOING ALOT OF ADS BUT SADLY IT'S ALL #FAKENEWS
#DONTUSETMOBILE | @219739 @115913 We strive for world class customer service. Please DM us so we can check out potential arrangement options with you and turn this around: https://t.co/cuEwtd2epS *DanKing"
"Yeeeerrrrr @sprintcare we get Hulu for free with Sprint now? Or how does that work? | @267956 After signing up, you'll get a text message with an activation link, where you can complete the Hulu registration process. The phone that receives the SMS must be used to register for Hulu. The device must be active on the Sprint network. -GB."
"Yeeeerrrrr @sprintcare we get Hulu for free with Sprint now? Or how does that work? | @267956 Yes! New and current Sprint customers can sign up for Hulu:
•Online at https://t.co/9iQNtDIXhz
•Chat with us at https://t.co/6pfcByi97Q
•Go to https://t.co/8RFZdN4gxv
•Call Sprint customer care -GB."
"@115714 got me mad asf @ 7:35 this morning. This is ridiculous, I need to switch plans immediately!!!!!!! | @765567 I'm on it! I can help you get this resolved right now! Please send me a DM and let's get started. -MM https://t.co/rMApsV8PQY"
@sprintcare @115714 it’s awesome that I can’t call no one or text ... only way my phone works is WiFi internet ... glad I don’t need emergency help | @544877 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area. -GB.
@115714 two of your employees helped me pay my bill and buy a phone a few days ago through the chat and over the phone. they had my debit card info to do this and now someone charged multiple transactions on it which is not a coincidence! | @765569 Hey! This is concerning! Send us a DM so that we can take a look into this for you. -ND
Seriously @ATT @115725 @115911 @115714 @ anyone who will listen. Why is it so hard to get us in Midlothian TX some cell coverage? Stop talking about 5g and put up a lte tower already. The town has grown a lot in 10 years and we have garbage service. | @765570 Hi there! Let's take a look at this for you. Send us a DM with your ZIP code and your nearest cross streets so that we can help you with this. - RR
"@sprintcare well...i've attempted to have someone call me several times and no one can seem to get to me when I ask them. You can review our DMs to see this. | @764823 We completely understand your concern, your situation is already escalated. Our back office team will get in contact after the proper investigation. -JM"
"Just paid my @115714 bill, only 8 months remain of my self imposed sentence in this sub par cell carrier.   Pay for LTE get 3G 50% less is about right. #sprint #sprintsucks https://t.co/BjhsPWZ7WP | @765571 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area. -GB."
"Thank you for NOTHING @115714! You're going to lose a 19 year customer! @sprintcare I bet you don't even care! | @765572 Hi there! We don't want our customers to feel this way,  What's going on? - RR"
@115913 @115911 NOT EVEN your TEAM OF EXPERTS know how to read and understand your BOGO promo.  SO DISAPPOINTED.  BEEN EXTREMELY DISAPPOINTED FOR NEARLY A YEAR.  It's a deja vu @ATT experience ALL OVER AGAIN.  #FML | @765798 @115913 We want to turn this experience around and ensure you have all the details for this great offer. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
"@115913 You got it, Mohammed. As soon as I get the reference number for the refund, I will send that over to you. As it is still pending on our side, there isn't quite a transaction number you can give to the bank, but I'll make sure I get that for you. When will I get it? | @175990 @115913 Let's make sure you get any information you need as soon as it is available. I've got your DM and will meet you back there to continue assisting and make sure your refund is all set. *CharlesOpacki"
@TMobileHelp outdoors in this location I never have data service nor cell service (tried several devices) even though there is modest tower strength and LTE https://t.co/3KtU3NtgJX | @734678 Reliable data service is a must. Please DM us the address there so we can check this out and help: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp y’all can choke cause my LTE isn’t working https://t.co/63ofWnToJ4 | @187554 Oh no! Let's look into this ASAP! DM me! https://t.co/86MicZnF9C *WarrenCamp
"My phone gets slower everytime there is a software update, why is that @115911? Planned obsolence? https://t.co/meHXnfbpg1 | @765802 No way Jafet! Updates on older devices can sometimes make things seem slower, but lets check and make sure you have the device speeds you need. DM us! *MelJ"
Hi @115911 my iPhone X isn’t charging past 65% 🙃🙃🙃 | @765803 Yikes! Let's look into what we can do about this. DM us. *JamieK
"@TMobileHelp please help.  Both phones on my account are terribly slow.  We drove 400 miles and it’s always painfully slow “pretty please” https://t.co/fVy7fGvcwJ | @765804 Thank you so much for reaching out! I know how frustrating it can be dealing with slow speeds! To get a better idea of how we can help, I am going to send a verification link.  https://t.co/xKtJVNqc2V *JoshMonty"
@TMobileHelp please help.  Both phones on my account are terribly slow.  We drove 400 miles and it’s always painfully slow “pretty please” https://t.co/fVy7fGvcwJ | @765804 Thank you for that! Can you send me a DM https://t.co/tCo20jmsK2 and I'll check out the speeds! *JelisaAbregano
Worst customer service rep I’ve talked to! @115911 #annoyed | @765805 Hi Matt! Customer service is sort of our thing so we've got to make this right. DM us so we can turn this around for you. *WhitneyJ
"Yesssss! After three failed attempts my #iPhoneX is finally processing! @TMobileHelp 😎🤘🏽#TMobile | @119569 Oh wow, while I am sad to see that it took three attempts I am also happy that you're all set now! If you have any further questions I would love to assist you! I want to make sure you're 100% covered on this! *JonathanMacInnes"
@116447 @sprintcare  Another 20 minutes wasted with executive customer care to tell me to try to get the phone repaired in a store. Is someone going to send me an iPhone or do I have to continue to waste even more time on the phone???  I need a manager to make this happen | @561268 We regret that you feel this way however you will need to visit a service and repair center for additional assistance. Team @116447
@115714 is having data issues with new iPhone X on band 41 LTE. Updated 2 lines and both having issues. @sprintcare @116447 are you guys working on this? | @626050 We definitely want to ensure your data speeds are super fast!  Please provide the zip codes where you are experiencing issues. Team @116447
@115714 I’m not satisfied rn | @766097 Hey! What's going on? Please let us know in order to further assist. - EG
So ready to switch from @115714 🤗 best Christmas present lol | @717734 It would be sad to know we lost a loyal customer! Please tell me what's wrong? I'd love to fix it and make your Christmas even better! -MM
"@115714 you stole money out of my account!
#thief #money #phone #exhusband #gregleehan | @766098 Hey there! This is not the feedback we want to read. What's going on with your account? Please let us know to assist. - EG"
@115911 why as a long time loyal customer should I have to change my jump plan now to get Apple Care with my iPhone X.  why punish loyalty?  #noloyalty | @418395 What do you mean Paul? we want to be sure you have the perfect features for you! DM us and we'll take a look *MelJ
"Cool @115911, it's alright I guess that I have no service. Only way I can use my phone is when I'm on wifi. Thanks for fantastic service. | @766103 Chris, we want to check this out for you. Please DM us. *JamieK"
"Please update the SyncUP Drive app on iOS for iPhone X @TMobileHelp @261409 @540972 | @166890 Hey Shayaan! Optimization for all popular devices is a priority. Thanks for the feedback, we can't improve without your suggestions. Please DM me here! https://t.co/wS7tizxjtQ *EmilyNewman"
"@115911 someone was suppose to call me about help and they never did.  Can you not have the website say someone will call if they won’t! | @448926 We're here for you, let us get to the bottom of this. DM us. *JoanO"
@TMobileHelp how can I get a copy of my reciept for my phone? | @280318 We would be more than happy to help you! Please send us a DM :) *PennyC
"@TMobileHelp I was issued a UPS tracking number for my iPhone X but it hasn’t updated yet. Is there any word on the expected ship/delivery date? | @124021 Hey! We can definitely look for any additional updates! Send me a DM, so I can check on that! *ChrisScott"
"@115911 y'all got me FUCKED UP, I'm going to @ATT | @766400 Whoa, Sito! No need to switch! What's going on? Send us a DM, let's chat! *KellenF"
"@115911 help! Bought $30 reload card and after scratch off, pin is not fully legible! Don’t think I can return to store ...., | @766401 Send us a DM and we'll look into this for you Jenne. *KaeW"
"We asked for help and: Fraud Dept in Bellevue FAILED us. Tried to do it through Twitter, also FAILED. No one CARED. Kept passing us around!. https://t.co/Xw8LGY7jUy | @766495 I'm not seeing that we've had the opportunity to help out here. Know that we're here for you 24/7. DM us anytime: https://t.co/cuEwtd2epS *DanKing"
@115911 Where's my supposed rescue call BlakeT*?!? Where's my DM response?! ExFuckingXactly | @766496 I just sent you a DM and will meet you back there! https://t.co/GfMqTm3Joc *LizRackliff
"@TMobileHelp is there any iphone deals?, that doesn't include getting a gifted one | @157326 Here are all the deals we have available right now just in time for the holidays! https://t.co/aIZPWLwowe *Bridget Wren"
"Is someone going to help???? 
@115911 @TMobileHelp | @394247 We would love to lend a hand, and turn this experience around. We have received your DM and will be responding very soon. We'll meet you there. *ShelbyMartin"
@TMobileHelp for the Iphone 8+ BOGO deal can we open an additional hotspot line instead of a mobile line? | @510767 Great question!  It does need to be a voice/phone line of service. *JohnWard
"@TMobileHelp Something wrong with your site? Trying to buy new phone and keep getting ""oops, we hit a snag"" on both mobile app and desktop web. | @581382 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"@115913 @TMobileHelp Any offers to add my husband to my account from @ATT ? He wants me to swap to them bc they are offering rewards. | @711049 @115913 We'd love to see you both together on the Magenta Side, Tasha. DM us anytime and we'll chat family plan options: https://t.co/cuEwtd2epS *DanKing"
OTHER CEOs CARE ABOUT LONG TIME CUSTOMERS @115913  DOESN'T &  LOST FIVE 17 YR CLIENTS!  @115725 @ATT @115714 @115911 @26385 https://t.co/6zOmGXTxsa | @766495 @115913 17 years is incredible. We absolutely don't want to see you go. Please DM us what happened. We want to help: https://t.co/cuEwtd2epS *DanKing
"@115911 what's the upfront cost to move from v20 to v30 on JOD? | @286046 Hey Steve! It's hard to say without taking a closer look into your account with you. That's a solid upgrade, though! DM us here so we can get into specifics with you. We can take care of your order for you as well! *BlakeT"
"@115911 why are you guys giving me so many problems | @143867 Oh man, what's going on Don? Send us a DM with the details, we're here to help! *KittyG"
"@115913 I am sorry to say that I am disappointed the way T- mobile operates between it sales , rebates and customer care | @629717 @115913 We want you to have a great experience no matter how you reach out to us. Please DM us what happened. We want to turn this around for you: https://t.co/cuEwtdjPOs *DanKing"
"@115911 Seriously go straight to Hell. Your service sucks, your attitude sucks, your call centers suck, and sincerely... You can suck it!!! | @766496 This is never how we want our customers to feel. Please DM us and let's talk through your experience. The team is on your side. *JamieK"
"ATTENTION!!!

DO NOT GO TO THE SPRINT DESK AT THE DAYTON MALL! They charged us almost triple what he told us it would be. He didn't set up phone, at all. And he said a phone was free when it wasn't. They are scam artists and do not care if they lie to you.

#daytonmall #Sprint | @766599 Your post called our attention! Send us a DM elaborating on this, so we can further assist you today. We're here to help. - CE"
"Still can’t get LTE coverage from @115714. Seriously they are the worst carrier of them all. #stayaway #sprint #sprintsucks #noltecoverage #ever https://t.co/64Cg2KkURu | @136459 We'd like work with you on this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@sprintcare -I port my number over to Verizon on Oct 19th. I ASK you assholes if I owe anything more on my account before I leave...No sir... you are current. Why the hell do I get a bill from u FUKS saying I OWE $141 +late fee??? I SWEAR you bastards are bloomin’ idiots. | @766600 Hello there. I understand how frustrating it can be to be told one thing and something totally different happens. Please send us a private message so we can gain your account information for further assistance.
"@sprintcare No phone service since Friday, slowed/stopped texts, slowed emails, and slowed Internet. Many similar complaints on Twitter. I'm in BKN, NY | @762402 This is not the kind of experience we want you to have. Allow us to take a look and change this experience to a better one. Please DM and follow us so that we can assist you. -JR"
"@115714 WHY do I not have service, it’s been two days. Get it together | @766601 Hi there! Thanks for bringing this to our attention. We would love to look into that for you. Are you having issues in one or multiple locations? Do you know of anyone else having the same issues? - WR"
I’m done wit you forever @115714. I have a lot of choice words for your company but I’m just gonna leave it at that | @766602 Hi there! Are you a current Sprint customer or you already left our big family? - CE
@115714 when you have another phone bill due and Sprint owes YOU money!!! | @222309 We are happy to assist you in resolving this issue but we need you to follow us in order to assist you. -RA
@115714 so when are y’all planning to ship out the iPhone Xs because I️ ordered days ago 🙃 | @766603 Hello there! Thanks for reaching out to us today. Have you checked on your order status yet? - WR
FUCK @115714 AND there shady ass employees finessing ppl into hidden fees. I cannot explain how displeased I am with your ass of a company! | @766604 This is not the way we want you to feel. Please DM us in order to further assist . - EG https://t.co/rMApsV8PQY
@115714 confuses me. I owed $122 so I paid $122. It still says I owe $122 by the 24th. Did I not just pay my bill or? | @311202 Sounds like something we need to look at. Send us a DM. -GB.
"Thanks @115714. If you could tweet me your resolution to this, but only when Twitter is down, that would be great. https://t.co/3zQM5Q1WLk | @766605 Hey, we'd be very happy to be of some assistance to you. Do you mind sending us a DM so we can get some more information. -HM"
"Yeah, but they won't be enjoying the $100 Gift Cards you promised in September and then decided not to send out.  I think Sprint's motto is ""We keep lying because they keep buying.""   Yeah, well we keep buying... until we don't.  Happy Thanksgiving, Marcelo... :) https://t.co/cVX9IAMMlk | @766606 We will be glad to talk to you about this."
"Dear @115714 @115911 won.
I am completely over your shit.
I'm missing texts, texts not going out. You're traaaassssssh.
14 year customer is goone.
Buh-bye. | @510300 I'm sorry for the trouble! Tell me what's going on and I can help you. - RR"
"@115714 @117159  Pls train ur staff on the history of the products they are selling/promoting. I just spoke w/ a #Sprint rep who had NO IDEA of the issue of the #Note7 catching fire. Asking me did I notify sprint of that being a problem? WTAF | @766608 Thank you for your feedback. Were your concerns addressed at the store? If not, please, DM us for further help. - GS https://t.co/rMApsV8PQY"
Then @116447 @sprintcare has me have a conversation with the someone who isnt assisting me at all | @766609 We will be reaching out to you.
"@115714 LTE  in Frederick is some doo doo. I’m switching ASAP. | @766610 So, since you got the new phone you've had no service?  I can look into the area if you like and see if there is anything going on?  Have you checked through https://t.co/yVhBvxRViJ? -MB"
"@115714 @sprintcare @115714

I dont know why i still have an account with you guys, youre the absolute worst. | @766611 Hey there! What makes you feel this way about us? Please send us a DM. Let us help. -ND"
@sprintcare Can You help me enable short codes on my phone please | @766612 Sure! Send us a DM so we can get started. -GB.
Honest I’m so tempted to get @45933 because literally @115714 has the worst service in Howell Michigan.  My plan is about 20 years old. | @766614 Hey there! What's going on with the services? Please let us know to further assist. - EG
"Man, @115714 speeds on 🔥 in #Fargo today! @766616 @3526 https://t.co/e4qVDaJMog | @766615 Hi there, how can we be of assistance today? -G.C"
"@sprintcare is there a way to surf internet while on phone and not on wifi? | @256924 Hi, so presently the ability to utilize data while voice calling is not an option, your device has a single-radio and does not have the capability to use data on the LTE network while on a voice call. -HM"
"@115714 LTE  in Frederick is some doo doo. I’m switching ASAP | @766610 Greetings Jessie, we take our Network very seriously and we have some amazing plans in the upcoming future.  Have you been assisted with any trouble shooting or have you reported issues through your device? -MB"
@115714 I’m so tired of y’all bsa service I can’t even see Karis baby cause y’all playing 😑 | @766619 (2/2) What seems to be the issue? - WR
@115714 I’m so tired of y’all bsa service I can’t even see Karis baby cause y’all playing 😑 | @766619 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@115714 you guys are bottom of the barrel🙄. Customer service is just non existent! Every time I try and get help I get hung up on. And I'm already upset I have to deal with this issue over and over again. TRASH | @766620 Good afternoon. I greatly apologize for the issue you are having. Send us a DM so that we may be better able to assist you.
I can’t wait to get off of @115714 | @766621 @115714 I assure you that you will be contacted shortly. Thank you for your patience.
"I can’t wait to get off of @115714 | @766621 We would hate to lose you as a customer. Are you available for us to contact you now, or is there a better time that will work for you?"
@116447 @sprintcare OH DID I MENTION THAT ITS BRAND NEW!!!!!!! AND I PAYED OUT MY LAST PHONE JUST TO UPGRADE WHAT A MISTAKE | @766622 We regret to hear about your dissatisfaction. Please DM us your number so we can assist. Team @116447
"I have insurance through @115911 but I literally don't know what I pay for.  I need to fix my screen! | @766693 Let's take a closer look at your options, Joy! Send us a DM! We're here for you. *RickK"
@115911 has the worst customer service on Willow and LongBeach they forever crowded and nvr assist you properly | @766898 Oh gosh! What happened? DM us with more info and we'll look into this as soon as we can. *ValerieP
"@115911 so, with your bogo deal, you're only interested in new customers... Us existing customers (10 years plus) can just go to hell, huh? | @766899 Not all! Our loyalty customer make us great and that's why this deal is open for all to take advantage of! Send us a DM with any questions you have! *ElleA"
@TMobileHelp are there any networking issues going on? | @766901 Let's see if we can get your service where it should be. Can you meet me in the DMs? https://t.co/sBIVWmm6X2 *EddieGough
@115911 @TMobileHelp YOUR CUSTOMER SERVICE SUCKS BECAUSE YOU OUTSOURCE !!!!! I WAS IN A STORE FOR OVER AN HOUR AND THE STORE REP CALLED RETAIL CUSTOMER SERVICE AND KEPT GETTING HUNG UP ON. THIS IS WHY PEOPLE LEAVE TMOBILE. SHITTY CUSTOMER SERVICE ! | @374498 Hey girl! That's definitely not the experience we want you to go through at our stores. I'm here for you to make this better! Meet me in DM and we can get you all taken care of! :) https://t.co/GAqK5BaXyk *JoySimmons
"Yup. That’s not half bad, @115911 https://t.co/SnThtGeGU9 | @519785 Those speeds are so fast you had better wear shades! 😎🔥 *MattHargleroad"
@115911 is full of shit @115913 https://t.co/Rf7iOk3CwJ | @229109 @115913 Let's get those speeds moving quicker for you! Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp I have a couple of question to ask about my recent phone purchase | @477653 I got you, Romello! Please meet me in a DM with your questions. https://t.co/wnPk0Kpe5r *BrittanyJones"
"Been with @115911 for over eight years but it’s about time for me to move around. Every time I call customer service something is always wrong. I give up | @766903 Oh no! We want your experience with us to be great, Kyra! DM us here with more info and we'll assist you ASAP. *ValerieP"
"@TMobileHelp Any way to cancel a line (not whole account) from my account online? | @766904 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp I joined T-Mobile back in March during the 20% hookup promo, which has been applied just fine on every bill until this most recent one when it disappeared suddenly. Can you help me sort this out? | @479765 Hey Jose! Thank you for being apart of the #MagentaFamily :) Let's go ahead and take a look at that bill and get it all taken care of! Meet me in DM and we can get started! :) https://t.co/GAqK5BaXyk *JoySimmons"
"@TMobileHelp Are you going to do anything about your prepaid refill site which has been broken for weeks? https://t.co/2hxUhV8rUS I've tried on three browsers on two PCs and a phone. Nothing happens after hitting Refill Now and entering a phone number. | @234863 Good question! Shoot me a DM, and I'll figure out what's going on!! https://t.co/oIBK3mlmoz *DannyHarvey"
"@105332 What are the differences between HD & Glass for Note 5 protector? And what are the odds that @TMobileHelp would help install? I'm poorly skilled at this! Thank you! | @312635 Hi, Dennis! Please DM me https://t.co/PqgHENiX1V and I'll work hard to get you the info you need :) We'll always do what we can to help! *ByronEdwards"
"@115913 very disgusted with customer svc. Customer srv. says one amount due to pay off the phone. Store says another. This JOD is UGH! | @766928 @115913 It's super important to us that you're receiving 100% accurate info, Andrea. Please DM us and we'll check out your account and help: https://t.co/cuEwtd2epS *DanKing"
"@115913 T-Mobile customer almost 10 years & I'm very upset Moved to a high population area near Disney World & has very bad reception. Was told end of Oct. You was going to have 2 new towers up to fix it. Nothing has been fixed. I call & email my rep. Does not get back to me | @766929 @115913 Having reliable service at home is critical. We want to look into all potential solutions to help, Mike. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp @115911 @115913  after insurance my phone now @116297 does not have the phone in their database so it can't be replaced. :( Need some help !! | @272232 @115913 Help is here, HC. We want to make sure you have a working phone. DM us and we'll check out potential replacement options: https://t.co/cuEwtd2epS *DanKing"
"@115911 what’s going down in honolulu? Why is there no service? 😑😟😫 | @735007 Let's check it out, Helena. DM us, let us make sure you're connected. *JoanO"
"Can’t send a text at work unless the other person has an iPhone also. @115911 your service sux balls | @711659 Hey, Mr. Grimm! I'd check your iMessage settings. You may have to toggle it off/on. This is a normal issue with Apple products. For any additional questions/concerns please DM, us. *KellenF"
"yea fuck @115911 im leaving | @766931 Woah, what's wrong, Iris? I'm sure we can turn this around and keep you a happy member of our family. DM us, we're here for you. *JoanO"
"@TMobileHelp I had a very bad experience in one of your stores today, could you please give me direction on who I can speak with regards to my experience? | @766932 Hey there Marilyn! I'm so sorry to hear you had a less than pleasurable experience in store. We want every time you work with a Magenta Team Member to be great! DM us, and we can get this turned around for you! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"@TMobileHelp do you guys hire support in Manila? Overseas? | @766934 We have reps all over the place, some stateside and some not! :) No matter where we are, we've got ya covered! Please feel free to DM us if you have questions about this. https://t.co/lOqKyE0PXQ *ReillyLeritz"
#Sprint service has been really lagging lately. | @767099 We'd like to take a look into this. To do that please DM us with some more details. - GS https://t.co/rMApsV8PQY
"What’s with the nickle & dime-ing @115714 ? This isn’t cool - you don’t value your loyal customers. Please step up your customer service! | @421037 All customers have to pay for this process. However, We're always offering great deals. -JP"
@115714 | @767243 Hello there! How can we help you today? -DD
"Struggling with @115714. Have autopay, they don’t take the amount, then threaten to end services, on hold forever no one can help me | @767244 We hate that you're experiencing this issue. Send us a DM so we can further assist you! -CD"
"Thought I was getting my IPhone X but Sprint lied to me.  @115714 @175600 https://t.co/GyA5yhJnPW | @767245 Please send us a Direct Message, so that we can further assist you. -DJ"
@TMobileHelp Can you port a MagicJack number to a new T-Mobile Pay As You Go sim? | @591746 We'd love to look at your options! Shoot me a DM and we can check this out. :) https://t.co/gLqwX4nHy4 *MontanaDaniels
"Where’s the good iPhone 8 deals for existing customers who don’t need to add a line? @115913 I couldn’t take advantage of the $300 trade-in because my screen is broken - but I can go to Walmart or Best Buy on Friday and switch to ATT or Verizon. | @767295 @115913 We absolutely don't want to see you go, Ri. Send a DM our way and we'll chat upgrade options on your account: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp sent DM, thanks | @767296 Thanks, I will continue with you in DM. *AlexGreen"
"Holiday season spoiled!Trying to buy a phone by paying in full and I can't avail the bill credits because the ""SYSTEM"" won't allow @115911 | @767297 Oh no! Let's see what's going on. DM us. *JamieK"
"@115911 could I speak to someone about my account? | @651775 Of course, Rob, that's what we're here for. DM us, what's going on? *JoanO"
"@115913 @TMobileHelp  Could you guys work on the dead area in Andover, MA along Dascomb road!?!?! It's the main road to a main highway, 95, and phone calls/GPS stops working. | @767298 @115913 We're all about making sure you have the best service possible, Christopher. Send a DM our way and we'll check this out with you and help: https://t.co/cuEwtd2epS *DanKing"
"@115913 it’s 2017 and I’m told your Technical Support team can’t utilize chat support or email? | @767299 @115913 We've got your back here and would be happy to help out, Scott. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp why does it always take so long to credit back after a JoD return?! | @131153 We'd love to make this a smooth process for you! Shoot us a DM and we can look into your return. :) https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115913 @116755 I’m getting the iPhone 8 today can I still get the $300 promo? | @224110 @115913 While the $300 promo on the iPhone 8 is no longer available, it is on the iPhone X, or we do have an amazing BOGO going on for the iPhone 8. Check it out, here: https://t.co/38Et9rf5Dp *DanKing"
"It’s been three days and my phone still says “no service”. How am i supposed to call or text when i’m not on wifi?! This is unacceptable @115911 | @758801 Hey Aly, I see we were trying to work in DM yesterday to resolve your concerns. Meet us back there so we can get you taken care of! *MelJ"
"#ohboy @115913 the hits at @115911 keep on coming. Maybe one day someone will take #CustomerService #serious. #customerdissatisfaction is at all time high, I now see why. https://t.co/e83uXrBoz3 | @767300 @115913 We've got your back and want to make sure you're taken care of, Jeff. Please DM us what's going on. We want to help: https://t.co/cuEwtd2epS *DanKing"
"I love my local Sprint store, but any time I have to call to deal with @115714 or @sprintcare, I want to change to ANY other carrier. You all are rude and very unhelpful. | @767397 Rena, we are sorry to read your experience over the phone is less than spectacular. What do you need assistance with? Shoot us a DM to further assist. - JM"
"@115714 has had even worse signal than usual and I’m going to need you guys to figure it out because it’s really irritating when I can’t Snapchat at work to pass the time 🙄 | @767398 We'd gladly look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 Where tf is my iphone order you hoes. | @279692 You can track your order by visiting https://t.co/RDgqxv7W9w -LC
@sprintcare you destroyed ypur customer service when you stopped having an actual person to talk to on the phone! Grrr after 6 years I'm thinking about a switch. | @767400 Oh no don't do that we are for you what is the problem. How can I help today. -FR
"@sprintcare you destroyed ypur customer service when you stopped having an actual person to talk to on the phone! Grrr after 6 years I'm thinking about a switch. | @767400 Sure thing, we are here.  Would you be so kind as to direct message me if you need assistance?  Otherwise - we won't be able to discuss any personal account information. -MB"
"@115714 why don't you offer the installation payment option for phones online? | @767401 Hi! Sprint Flex, has simplifies our business by combining the advantages of both leasing and installment billing. We added an easier ""ownership option"" at the end of the lease. Customers can pay the PPO in 6 installments. Visit https://t.co/8PWLdR625u to learn more. -GB."
@sprintcare I need your help please . CAN you DM me | @767402 Hey there! Follow us so that we can send you a DM. -ND
"@115714 YOU GUYS ARE FUCKING GARBAGE | @767403 What is making you feel this way? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare How do I change my caller id that shows up when I call someone? It shows up in my dad’s name, but I want it changed to mine. | @349147 Here's a link to our web site: https://t.co/JA0R8K0Hgs With steps about how to change the name on the caller ID. If there's anything else you may want to know, feel free to ask. - JA"
"@115913 Hey you should do something about cell coverage along the I-5 in California, kind of hard to defend T-Mobile during a six hour car ride when my friend's AT&T coverage doesn't die randomly. xoxo | @767598 @115913 Reliable service where you need it is key. We want to check this out with you and ensure you're getting the best. DM us: https://t.co/cuEwtd2epS *DanKing"
"Hi @115913 Just tried to buy 4 ulmitied phones on a business account and they won't sell them because of a DEAD ZONE just outside of Raleigh.  I got 10 acres you can put a tower on right there | @767599 @115913 We want to check this out with you, Alex. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@AsurionCares @ATT received ""help"" from managers from both companies, spoke for 4 hours, got hung up on 6 times, still managed to mess up my order and now won't answer my questions.... switching to @TMobileHelp | @767600 We'd love to have you join the #UnCarrier fam, Tini! :) DM us for details :) https://t.co/lOqKyE0PXQ *ReillyLeritz"
"Hey @115913 happy customer for almost 15 yrs until today. Not only did I receive a defective phone from my Jump! ASSURANT claim, but now I'm told I need to pay an exchange fee to replace it? What's the deal? Throw a loyalty customer some love? | @767601 @115913 We absolutely love our loyal customers. It's important to us that all is working great with your phone. Please DM us and we'll help: https://t.co/cuEwtd2epS *DanKing"
"@115913 can you tell me if this is true? T-Mobile stated that the area of Lebanon, NH does not support 3G devices. They have not supported them in a little while now, they used to but they upgraded the towers to LTE 700A and LTE 1900 they also have 2G in that area | @767602 @115913 We'd be happy to checkout coverage in your area and chat further. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115913 is @239217 still on for TMobile Tuesday tomorrow? I don't see it listed. Thanks https://t.co/OGHapjm4NJ | @168088 @115913 Hey there, Mark. Panda Express will only be available for those that have not yet been gifted their free bowl if this week is their free week. *DanKing"
"I liked @115911 until I tried to cancel, at which point they informed me they don't prorate billing, meaning I'm now being charged for a month of service I didn't use.  #sadface | @767603 Duncan, we're heartbroken that you're leaving us but the team is always here to assist your needs. DM us and let's look into this billing. *JamieK"
"Hey @115911 quit LYING about your 4G LTE coverage. https://t.co/p212NA1Rob | @767604 Experiencing less than the best, Kelt? Excellent coverage is super important. DM us so we can check it out for you! *WhitneyJ"
"@116755 Your system canceled my Jump on Demand order for an iPhone X after the CC on the order was canceled due to a fraud compromise.  This, despite assurances from my proactive calls to T-Mobile and promises my order was OK & linked to the new CC in my acct. WTF? | @767605 @116755 We've got your back and want to get to the bottom of this with you, Jim. Please send us a Direct Message when you can so we can help. *DanKing"
"@115913 so unreal your company basically admitted they didn't know how to fix a mistake on my account & told me I had to pay regardless..surely someone can fix this cluster | @767606 @115913 We're here for you and want all to be good to go on your account, Kelly. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
"@115913 The CC I used for an iPhone X Jump on Demand order was compromised and the account was closed. I was proactive and contacted T-Mobile. Reps assured me my order was OK, linked to the new CC in my acct. Less than a week later the system canceled my order. WTF? | @767605 @115913 We're here for you and want to check our your order with you, Jim. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115913 what’s up with TMobile paying for Netflix??? | @767607 @115913 Pretty sweet, right? If you're on a non-promo T-Mobile One family plan with taxes included, checkout the steps to get set up, here: https://t.co/xbZy7jK9KD *DanKing"
"@TMobileHelp Hello! CS told me that I need to use label in original Phone order box to return phone but I've missplaced the return label. Any chance to get a new label emailed to me to return phone? Thanks! | @767610 Yikes, Byron! I can definitely help get you that label! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@TMobileHelp why bother giving me an executive office extension # if they haven't answered in a few days? 😒 | @197521 We would love to assist you right here! Shoot me a DM and we can get started! https://t.co/gLqwX4nHy4 *MontanaDaniels
"@TMobileHelp, can I give the ""gift"" Bo Go iPhone to family members on another network? Or is it locked to @115911? | @228354 Howdy!  Great question!  Can you shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn"
I regret leaving AT&T for @115714 ! Something is always wrong with my bill and I spend too many hours arguing over the same issue every month. I need peace of mind! | @767860 That is not at all how we want our valuable customers to feel.  Can you send us a dm so we can get more information and find a resolution for you?
"@115714 Glad to see tech CII leave. Been a Sprint customer since they entered SE Mich. Lived at same address and watched network decay. Current LTE speed is slower than 3G years ago. #fail | @139376 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare been a customer for 15 years with 5 lines. Canceling today!!!! Please message me. | @767861 Greetings Jessica, well you know this isn't what we want!  Sprint does care about your business with us, Will you please direct message me so we can address your issue. -MB"
@sprintcare been a customer for 15 years with 5 lines. Canceling today!!!! Please message me. | @767861 Thank you - I'll call you now. -MB
"@115714 says they are very transparent and aggressive about truth in leasing. Here's the phone advertised.  The sales person quoted me $25 down and $15 per month for 18 months.  By my calculation that's (15*18)+25 which is $295.  Wow, that's aggressive for sure. https://t.co/VMuWjhPP2f | @767862 Sounds like something we need to look at. Send us a DM so we can get started. -GB."
yea please buy out my plan because sprint is nothing but some scammers and thieves https://t.co/ioZv77sEao | @597057 We regret to hear about your dissatisfaction. Please DM your phone number so that we may research your concerns and reach out.
"Here's how it works.  See great deal on @115714 and call in to buy. They say go to store. Store doesn't have that phone but plenty of more expensive models.  Call service support, they say they can sell it online but instead of the $72.50 price, it's $295.  What? | @767862 Sprint is very transparent and aggressive in how we communicate with customers about leasing options. See more on our FAQ page. https://t.co/ifywwyLIxW -FR"
Sence @115714 OTR update my #GalaxyNote8 won't work with @123765 even on @9242 HELP! @34590 @457912 @270954 @117159 @1639 https://t.co/JT4wWrjPaF | @211304 Hi! Does it happen with other apps? -GB.
"@115714 was in rehab and had my phone shut off. 14 year customer and I can’t get that waived? Cust serv said no. ☹️ going to have to go to Verizon. | @767867 We do value our customers loyalty. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@TMobileHelp I need help managing phone lines on my account. Can you help? | @128365 You've reached the account experts! Send a DM our way with what's going on and we can help out! *JenniferRogers
"@115911 I just picked up a new digits line and I love it. However, now I'm getting bombarded with spam calls. Protection options? | @767868 Hey, Ryan! I understand how annoying spam calls can be. We've got ya covered with spam protection! Send us a DM, if you have any additional questions/concerns. *KellenF"
"@115911 I️ own my phone. Ive switched to Verizon and @115911 will not unlock my phone so I can use it. I’ve called in 4 times. HELP | @767869 We definitely don't want to lose you, KK, but we won't hold you hostage. Shoot us a DM so we can take the necessary steps to assist! *WhitneyJ"
@115913 @TMobileHelp just was told @115911 didn't receive a document I received a confirmation for. Now I'm being charged more than initially agreed to and being told there's nothing more that can be done | @376159 @115913 It's important to us that all is right with your bill. Please DM us so we can get to the bottom of this with you: https://t.co/cuEwtd2epS *DanKing
"Literally hate @115911  with a passion. Don’t hire new people without properly training them. #Myphoneisfucked | @767870 Hi Courtney! We're all about the love on #TeamMagenta so this won't do! We appreciate this feedback and would love to turn this around for you. Please, DM us so we can check this out. *WhitneyJ"
"@115911 there is nothing I like more than spending 1 hr on the phone with your customer service only to be told my order can’t be completed | @767871 Let's check out what's going on there, Sarafina. We'll be happy to help you, DM us. *JoanO"
"@115911 I am tired of your crappy service. nothing but call drops every time. It is frustrating. | @417420 Hey there, we want you serviced to be the best, DM us and we'll look into this to find you a resolution. *MelJ"
"@116447 please help me your Sprint customer service team is driving me crazy, they've kept me on the phone for a total of 4 hours, I have the biggest headache of my life.  They are transfering me back and forth between departments and not getting me anywhere. | @767933 We want to assist you. 
Get started here: https://t.co/VvuGuy5WX2 Conversation will be continued in your secured web browser. Team @116447 https://t.co/1X7Nn4JCtJ"
"So the battery on my @1647 #s7 has expanded and is lifting the back of the phone cover. Even though it's a mechanical breakdown claim (battery dying from 70%) I still had to pay $175 deductible because the battery caused physical damage. Thanks @115911 | @768131 Your concerns are heard loud & clear, Aurianna. I really on my device to get me through the day and to run into an issue like this, I understand you wouldn't expect to pay additional costs. DM us so we can review options and what caused the physical damage. *KeithM"
"@115913 . you seem to only want people's money and angry customers. I'm with 1200 usd less, worst experience ever and the feeling that this is the way you Americans make business. | @238590 @115913 We're here for you and want to help in any way that we can. We'll be meeting you back in DM ASAP. *DanKing"
@TMobileHelp can you help me | @413849 Sure can! Send your concerns my way https://t.co/9IUH5Nit1g and I'll save the day 💪 *AmberSellers
"Get @115725 it’s so much better https://t.co/2wSvz4V4sk | @768132 Hey, @766103! We only want optimum #4GLTE data for you at ALL times! Send us a DM, and we'll correct the issue! *KellenF"
"@115911 Very dissatisfied with my tmobile customer service! Spent hours trying to solve an issue. Overcharged! Treatment was horrible! | @768134 Sarah, this is not how we want you to feel about us. Your business means a lot to us. DM us and let's talk. *JamieK"
I’ve had nothing but a nightmare experience with Customer Care @115911 for the last six months. Can someone please help me. Everyone says they will help but no one does. It’s come down to begging for help on Twitter. @139703 @115913 . | @768135 @139703 @115913 We've got your back and want to turn this around for you. Please DM us what's going on. We're here for you: https://t.co/cuEwtd2epS *DanKing
"@115913 Why does T-Mobile never extend device promotions and deals to those of us already on 4 or more lines? Every damn thing is ""activate a new line to get this promo."" We already have 4 lines, we don't need more but it sure would be great to feel valued as a customer | @581382 @115913 We love our loyal customers! Let's take a look at these current promotions, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@sprintcare why it is so difficult to get anything done for customer service. Ordered one phone online . Wasted 2 hours and got nothing. Customer service need to be trained . It really suck | @768215 We apologize for the issues you are experiencing. We will reach out to you today to address your concerns.
My X was suppose to get here today. I paid for overnight shipping and it isn't here @115714 @sprintcare | @768216 Hi there! Thanks for bringing this to our attention. Have you checked the order status? - WR
"@115714 you really need to do something about your Santa Barbara coverage | @768217 Hi! Please send us a Direct Message, so that we can further assist you. -AP"
I knew you wouldn't care @115714 @sprintcare so after 19 years we will look for a new cell phone company. #SprintDoesntCare #BadBusiness https://t.co/23W14NYcJH | @765572 Just send us a DM and let us know what is happening and we will be more than glad to work with you on this! - RR
Sprint Sprint Sprint ! Do better ! @115714 ! | @768218 Hey! What's going on? Please let us know to further assist . - EG
Too keep charging someone for services that have been cancelled is so messed up and the customer service is horrible @115714 | @768219 We hate to hear you having this issue. If you want please send me a callback number through private message and I can give you a call on this.
I need a new phone ASAP. I really need to call @sprintcare | @768220 Hi there! What's going on? - RR
"Where that link, I’m tryna see something https://t.co/gqWDIWaGgs | @768221 Hey there. Only Sprint gives customers the best price for Unlimited, and now includes the TV they love, with HULU. Go here:  https://t.co/10Fdbu4s1O to learn more and sign up for a Hulu subscription. - KF"
"@115911 hi, i want to know if my iphone its unlocked for any carrier. | @768407 Let's check for you. DM us! *JamieK"
@115913 good afternoon T-mobile has been charging me for a phone I bought at Apple | @768408 @115913 That doesn't sound right. We want to make sure all is right on your account. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
"Proud to be a customer of a company where the CEO publicly recognises #TDOR (as much as I hate rainbow capitalism) https://t.co/sLlCVzpkdA | @291130 I'm with you on that, my friend! I feel pretty lucky to have him as our CEO. He's genuinely an awesome person with a big heart. He also knows how to have a great time! :) *NicholasKale"
"@TMobileHelp am I to understand that T-Mobile offers discounts to federal employees? 🤔🤔 | @768410 We'd be happy to go over the details of all the amazing benefits we offer, Ms. Siler! Send us a DM so we chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"Thanks @115911 for the terrible customer service!!! Just wow. 
Do you hire anyone that speaks English or that is competent enough to help me over the phone?!
Unbelievable. | @768411 Whoa Mikey, what's going on? We're absolutely here to help, just send a DM with the details so we can turn this around. *KittyG"
"When people tell you @115911 is shit but you’re stubborn and don’t listen so you end up experiencing the reasons why they’re shit first hand. https://t.co/hdB09Hs44h | @768412 Alex, we only want you to be confident with the team and our network. DM us and let's talk. *JamieK"
"@115911 - when is the rough water going away? Need to set auto bill pay for discount. https://t.co/BvPOYBdh1z | @768413 Ah shoot. We'll be delighted to help out so you can set up that convenient AutoPay feature while saving, Noah. DM us so we can check out the app issue while getting you squared away! *KeithM"
"@115911 s billing process has always been a huge cluster f**k. I now know that every time I make any change to my plan I will have to call about my bill for the next 2 months. This time I’m being told that I was lied to by everyone before this rep & my bill is $80 more. #screwed | @440775 That's not the experience we want to provide you, Tim. DM us, let us take a look at what's going on there. *JoanO"
Irony is @115714 cannot keep their own text appointment program up https://t.co/jWNDH5lI3s | @164364 We definitely want to make sure your services are working 100%! DM more information so that we may research your concerns.
"@115714 is the absolute WORST phone service, can’t get service anywhere, and when I do, nothing ever works. And on top of all of that, I have to leave my phone on airplane mode and the data still gets ate up, I run out of data early every month. I’m ready to switch. | @768641 It sounds like you are not getting a great Sprint experience.  We have Unlimited Data plans available so you don't ever have to worry about running out of data each month. Send us a dm and we will be happy to assist you in finding a better plan for your data needs."
"@115714 18 minutes on hold, call drops, no one calls back. I call back, and get a recorded “sorry, system can’t respond now”. Worst service around. Ironic that a phone company cannot take a call. | @282002 This is not good to see. Are you still on the phone? Please, DM us to see what can we do about your concerns. - GS https://t.co/rMApsV8PQY"
"@115911 @TMobileHelp @115913  on of my lines did a T-Mobile update on their phone and now the phone doesn't work!!!! Please help ASAP!!! | @394247 @115913 We've got your back, Morgue. Send a DM our way so we can check this out and help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp My bank account was fraudulently used to pay someone else’s bill. Your fraud dept told me they couldn’t help. Can someone please contact me? | @374273 Hi there! I just sent you a DM so we can get tho the bottom of this! I'll meet you back there! *Shannon Pelletier
"@115911  @TMobileHelp 15 yr customer, I give u hell when u are not professional, but yesterday I called 611 for a rep, she did AMAZING job,  GREAT JOB THANK U T-Mobile #Tampa | @230933 Awesome thank you so much for that feedback! So glad we were able to provide you a wonderful #MagentaExperience. We love you! *TylerRoquemore"
"@115911 your customer service is TRASH. | @234751 Whats going on LP? We can help, send us a DM! *MelJ"
"Fuck @115911!!!!!! | @768642 Harsh words, Teja! What's the matter? DM us, let's chat! *WhitneyJ"
"@TMobileHelp can u help me put with the number of the insurance company to pay the ded? | @286960 Hey there Dana, I'd love to make sure everything is looking good! DM me! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"@115911 
I have nothing but issues with my MotoZ & Motorola, now you're ""phasing"" them out...? How do I change back to Samsung? I am thinking about changing provider !!!
I am ANGRY !!! | @158869 Kristine, send us a DM with what's going on, we're absolutely here to assist you! *KittyG"
@TMobileHelp Hi I have some questions regarding the Pixel 2 promo that you have. I finally got my Pixel last week and was wondering if I can still apply and get the rebate? | @128365 Hey!  Send us a DM and we can take a look at your options! https://t.co/WZM6cbcgHU *JonPorter
"@172439 @115911 only took me hitting check for update button 50+ times. Lol. https://t.co/MDiwGcxHrK | @326628 Magenta Queen 👸 is here to help! Send me a DM so I can help. :) 💖 
https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp Hi! You've all been really helpful. I have a question--I just bought the Note 8 & am considering this: ""Buy one Samsung Galaxy, get one FREE to gift."" 1st - Am I eligible? Does my friend need to switch from her AT&T? Is this a good idea? | @177708 Hi! All of those are good ideas! Shoot me a DM and I'll review your account to ensure you're 100% set up for BOGO success https://t.co/dzjAJQ2bkx :) *SoRaYi"
"@115913 @115911 So black friday walmart/target/bestbuy all giving giftcards with purchase of iPhone X, 8 and 8 plus either 250 giftcard/300 giftcard and for Sprint/Verizon/At&T phones for existing customers too but we get no deals on t-mobile b/c they don't sell t-mobile fml | @768785 @115913 We've got sweet deals going on here as well, Vashishth. Check them out, here: https://t.co/38Et9rf5Dp *DanKing"
@115911 @TMobileHelp Can you guys assist me with a quick unlock for my Galaxy Note 8 please? Thanks!! | @167641 Thank you for reaching out to T-Mobile today. We would love to assist you today. Could you go ahead and DM me so we can assist you today? *MasonG
"@115911 why do i need to get the best cellphone if it worthless ‘cause of the signal..10 years with tmobile and now is worst than ever. I think you dont care | @622734 Oh no! Staying connected is a necessity. I rely on my device to get me through the day. What issue are you running into exactly? Please let us know, including your zip code, so we can get a little more insight to assist you. DM us with that info. Thank you! *KeithM"
"TIL a 4 minute phone call to the United Kingdom using @TMobileHelp costs $12. That, uh, seems a little excessive. How in the heck are international rates still so exorbitant? Especially for companies with service in both countries? ¯\_(ツ)_/¯ | @769368 I am here to help. Please send me a DM, and we can talk about this. :) https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp I’m getting errors that my SMS from Email ( phone at https://t.co/g5VqzBpgzO is getting blocked. I tested from another place and it worked. How can I get that unblocked? Host looks like a https://t.co/g8xYPA8eng host. | @400213 This is definitely something I can help you with. Please send me a DM https://t.co/FebpmprSfp and we can get started! :) *DesiReed
"please make sure you have your promotion correct next time or may be there wont be a next time....😠#bogopromotionnogo....@115911 @TMobileHelp | @769369 Oh, no! Send us a DM and we can go over anything regarding our BOGO offers for you. https://t.co/WZM6cbcgHU *JonPorter"
"@TMobileHelp hey I don't have data on my s7? My brother and dad have data, and I've tried restarting my phone and making sure data is on | @769370 Let's look into this ASAP! :) Send me a DM and let's get started! https://t.co/86MicZnF9C *WarrenCamp"
"@115911 I was denied the #Pixel2 promo for invalid purchase date, even though it was 10/5, within 10/4-11/2 range. I'm furious, outright scam. | @769371 Let's take a closer look into this, Emanuel. Send us a DM! We'll make things right for you. *RickK"
@115911 why is my Galaxy S6 clearing the notifications on its own before I have a chance to read/see them? @117159 | @769372 That's really strange Andrew. Let's take a closer look to see what's happening. Send us a DM! *RickK
@TMobileHelp @115911 Looks like $30 was stolen from me by T-Mobile. Looks like T-Mobile Stores don't have a way to communicate with the T-Mobile headquarters... | @769373 go ahead and DM me so that we can work this out Brendan! <3  https://t.co/ezZMoc7QXB *GraceFranco
I may have to break up with @115911 their international plan is not cuting it for me and Im trying to live my best life. Can you guys do better? I dont wanna break up 😩😩 | @769374 Oh no.  We would hate to lose you.  Breaking up is hard to do. I'll meet you back in DM. *AdrianAlbright
"@115911 @115913 love I got charged and I had no service https://t.co/3RswHCUaW5 | @346690 @115913 Let's dive in to get this all straightened out for you, Andy. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
hey @115911 why is my phone telling me I'm roaming when I'm in Albany NY | @769375 That's a great question. Let's take a closer look to make sure everything is ok. Send us a DM so we can help. *JPL
@115913  Wow....how does your team does it every time...time and again....To give misleading information again and again....Is it something that comes from top team.....like...you know.... | @769376 @115913 We truly want to be upfront and honest with you an provide the best possible experience. We're here for you and we're ready to turn this all around. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp @115911 keep getting conflicting info from cust service vs. In store. I’m so confused. Verizon was expensive but less hassle. | @769377 Oh, no! Send us a DM and we can take a look and see what's going on. https://t.co/WZM6cbcgHU *JonPorter"
@117543 What's the latest on enabling RCS Universal Profile on @115911 @115913 | @433568 @115913 We're targeting sometime this year for RCS Universal Profile. Stay tuned. *TaylorBest
"So frustrated that @115714 won’t unlock my phone for my trip to London. Good thing I kept my old phone. | @769449 This is concerning to us. We'd like to know if this device is attached to any agreement, please send us a Private Message to further assist u. You can verify our unlock policies here: https://t.co/GHH0yb9Inl & https://t.co/0lrOQ5HL7P . -AG https://t.co/rMApsV8PQY"
"@115714 @sprintcare i will be terminating my service with your company this week. Switching to @115725, for i have heard only positive things about the service they provide. | @349298 We don't want to loose you as a valuable Sprint customer.  Send us a dm and let us know what issues you are having so we can resolve them for you."
@115714 i re-downloaded my Twitter just to say fuck y’all & y’all have the worst customer service ever! | @767145 Ouch! This is not the feedback we would like you to have. Can you elaborate on the issues you're having? -SA
I did a carrier settings update & now my phone hardly ever has service. doesn’t even work on LTE sometimes @115714 | @167652 This is not the kind of feedback we like to hear from our customers. Please send us a Direct Message so we can further assist. -AG
"😡 When on a plan with @115714 supposedly i have like the best https://t.co/E3tsoTNSpL i work at a place that allows me 2 have 20% off my bill which @115714 WONT honor because of the best plan im on and already saving.doesnt make sense.might lose me as a customer after 11yrs
#BS | @213110 Hey Rob. I understand your concerns. Please send us a DM so that we can further assist you. -LH"
"I'm getting 5 telemarketing calls / day disguised under Holland, MI phone numbers. Can somebody help? #PleaseStop @115714 | @769450 This is concerning to us. We'd like to further assist u, you can verify some steps to block those calls here: https://t.co/Ku56UOy5V4 , or please send us a Private Message to take a look into this for you. -AG https://t.co/rMApsV8PQY"
@sprintcare when I call customer servc in Spanish never get any help when I call customer service in English my issue gets better outcomes.  Stop the inequality | @769451 We hate to hear you having this issue with our customer service. But is there something we can help you with today?
"@115714 talk to your associates because I’m being treated unfairly and she’s not listening to me and being rude. And she won’t give me her supervisor’s name | @298226 That's not good to read. Please, DM us with some more details about this. - GS https://t.co/rMApsV8PQY"
@115714 @sprintcare How do I get rid of this? https://t.co/K2KI8Qjvuq | @223117 Hey! Got questions about your bill? DM us to review this together. - GS https://t.co/rMApsV8PQY
@TMobileHelp been trying to change the primary acct holder as well as log in through the app but your servers have been down and it's been a few weeks now? Any update on that? | @769603 go ahead and DM me so we can work this out! <3  https://t.co/ezZMoc7QXB *GraceFranco
I can’t wait to be DONE with @115911 !!! They’re just like that ex that always promises you that he’ll do right this time and NEVER does!! I’m so frustrated!!!!!!! 🤬🤯 | @418957 Ouch. That comparison isn't the perception we'd expect you to have.Let's work to find solutions and turn your experience around. Please send us a DM and let us know more about your experience so we can assist. *KeithM
@115913 for the DC metro area I never used to have this issue. It’s been a little more consistent than I’d prefer lately. Rebooted. Cycled airplane mode. Consistently not good. Not sure what to do. Suggestions? https://t.co/uXxVrVCCw5 | @769604 @115913 I want the best possible speeds for you. We're here for you and we're ready to dive into this. Please send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp so how l my does it take after I get off the phone for the esign email to come? | @158880 The email can take a few hours, but I'm here for you! I've replied to your DM and am looking for to your reply there! TY! *MikePerez"
"@TMobileHelp Went to get the rebate for the Google Pixel 2, but was expired. Pre-ordered the phone and my wife got added to my account. Was waiting for the phone, and just got it... Your rebate should have been extended for the back-ordered phones. | @769605 Thanks for reaching out, I am responding to your DM now. *JessicaCanada"
@115913 i wanna go to T-Mobile but i have Cricket...I Just Wanna Know Priceing And Stuff -Selena | @769606 @115913 Check out all the pricing details here: https://t.co/IGcNxs52Dw. We'd love to have you on Team Magenta! *MikeRice
"@115714 is another big corporation that does not care for the customers who regularly keep them in business. But that’s fine, SOMEONE ELSE WILL GLADLY APPRECIATE MY MONEY. | @769839 Hello Zeno, we hate to hear you feel this away about sprint. We really appreciate all of our customers. Is there something I can help you with to change your mind about our services?"
I hate y’all @115714 | @712186 @115714 I understand your frustration. Please allow us to review and assist you in getting this problem resolved. Send us a DM with your closest cross street and zip code so we can check for problems within your location. -SB
The customer service at @115714 is worse than the DMV | @769841 Hello there Breda! We are reaching out in regards to your comment on one of our posts. The sentiments expressed are concerning. Sprint seeks to earn our customers business with transparency at all levels of interactions. Please send us a DM so we can talk details. Thanks -Daulton
"Hey @115714 I hate you. That is all 🙃 | @769842 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE"
I hate sprint https://t.co/1lwN6ykGNH | @252114 We're sorry to hear you feel so. Are you a current Sprint customer? If so can you please let us know why you feel this way? - JM
"I pay every month for unlimited data but I get getting messages that my data has run out send someone to my location to fight me @115714 | @769843 Hi, this is definitely something we have to look into. Shoot us a DM for further assistance. -NS"
"I really don’t have any service and I’m really confused as to why......... @115714 | @712186 Hello Cee, this is concerning. How long has this been happening? Also, does it happen in one or multiple locations? -SB"
"I just entered to win one of five different phones from @397160 & @115714 https://t.co/QEAQg5SdSJ Enter to win a Galaxy S8, S8+, LG G6, Moto Z2 Force or LG G6! | @769844 Thanks for participating, we wish you the very best. -AJS"
"After 45 minutes on the phone with  @115714 costumer service I realize they officially do not care ONE BIT about customer service. How did I make it through 16 years of this awful service? You've lost all 3 of my lines today! Suggestions on new providers?? | @769846 Hello Jennifer, this is definitely not the feedback we like to hear.  Especially since you have been with us for as long as you have!  What can we do? -MB"
@115714 major issues with texts in Rhode Island...barely usable unless on wi-fi | @769847 Hey can you shoot us a DM with details? -HM
"I just entered to win one of five different phones from @397160 & @115714 https://t.co/jBy7WtY9Wn Enter to win a Galaxy S8, S8+, LG G6, Moto Z2 Force or LG G6! | @769848 That is AWESOME !!  Best of LUCK !!  Thank you for reaching to Sprint !! -MB"
"@115911 Dm | @622734 Hey Charlie, we're here for you! Send us a DM to this handle and we'll make sure to assist you ASAP. *ValerieP"
"@115911 you did not honor your word and it is very disappointing. We felt like we are being cheated. Called several time, issue still not rectify! And we are out 600 dollars! | @769850 We absolutely do not want you to feel like you need to call back about the same issue. Let's see what we can do to put an end to that and turn things around. DM us with additional details and T-Force will be to the rescue! *KeithM"
"@502972 I'm joining #wing asap @115911 literally just bent me over and fucked me. #withnolube | @769851 RJ, we take our customer support seriously. Please DM us and let's talk about your experience. *JamieK"
@115913 why is Tmobile soliciting me with phone calls for #blackfridaydeals #notgood | @769852 @115913 Let's get to the bottom of this and get this all sorted out for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115911 i see people with cheaper devices watching movies and youtube and using internet and tmobile signal became slow and im not the only one...when i see an upset person its cause is using tmobile | @622734 We want to get to the bottom of this for you. Hit us through DM, so we can dig right in. *JPL"
"@TMobileHelp you guys plan on making any promotions to appreciate loyal customers, and NOT have to add a new line jesus, 15 years feels like none. I have 3 lines forever and its staying that way | @620674 Hi there! 15 years is quite a long time, and super amazing!! We certainly don't want a promo to take away from any of that. Send me a DM, and we'll see what we can do to help you out. https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
"Heck, I bet that @TMobileHelp makes it purposely impossible to get the 300$ Promo on a IPhone X :) | @769853 Hey Tony! Happy to figure everything out for you and get you set up on that amazing iPhone X promo! Can I have you DM me @ https://t.co/rYd2PDuSPi *RobFahl"
"@115911 in the middle of copley square in boston do i have to blame my iphone because it does not get good signal..copley square | @622734 Having strong connection is important to me, Charlie. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115911 hi, I need help. I switched my plan at 12 pm and my phone is still off! | @769855 Oh no! DM us and let's assist you right away, Tommy. *JamieK"
"hey @115913 you guys have really screwed up my account and if you really are the unique CEO they say, than have your team reach out! i miss the #magentafamily and it was no fault of my own! | @769856 @115913 I truly want to make sure we're always taking great care of you Kayla. Thank you so much for reaching out here and in DM; we'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I need help with a rebate status? | @769857 Thank you for reaching out to T-Mobile today. Can you DM as I am happy to assist you today. *MasonG
"@115911 @TMobileHelp Can we get a tower near Mandan, ND? I'm roaming far as fuck out here | @769858 Hey, Michael! Would love to chat about this more! Send me a DM & I'll see what upgrades are coming that way! *AlexKimbrell https://t.co/GefRnVHVqu"
@116447 https://t.co/j6NrpEwere | @770129 Team @116447 can look into this for you. Please send us a DM with your contact information.
"@115714 what number do I use to call & speak to a representative ? | @770130 Hey, what seems to be the issue? -AL"
I've cursed out sprint like 7 times in three months. If this next call is some bullshit I'm dropping y'all Bitch ass @115714 | @414321 Hey! Your business is important to us. Did you make the call? Were your concerns taken care of? - GS
"I receive a @sprintcare @115714 bill.Since Hurracan Irma and Maria I have an intermitente signal. Not good. Not a happy customer. https://t.co/G7md2qZfJx | @770131 Hey, we do apologize for the inconvenience you have been experiencing. Please send us a Direct Message, so that we can further assist you. When you are there, can you please send me your nearest ZIP code and cross streets. Thank you, for you co-operation. -L.S"
"@sprintcare I have a question | @196883 Hello! We'll be more than happy to further assist you, just let us know. -AG"
Ain't no body got time for that.. @116447  1590 s 4th Ave. 85364 https://t.co/uCMFP0h2wY | @166626 Team @116447 will be looking into this information that you have provided and will be sending this to our networking team to be looked as a potential issue for the area.count.
"I have paid over $12,600 to this company for service and today they look at my account, see their mistakes and tell me they can’t fix it. Lololololllll.@115714 | @769839 I understand the frustration but if you can send a callback number through direct message we can look into this issue for you."
"To add to the places @115911 doesn’t work: the entire city of Denver. | @196131 We certainly want to make sure you are covered, David. Please send us a DM, so we can get some more information from you and lend a hand. *JPL"
"Thanks @115911 for the hour of free WiFi on my flight. #TMobileWingman @Delta | @770282 Awh yeah, so cool to stay connected while in the skies! Safe travels :) #MagentaLove *TanyaFalandysz"
"Is anyone else having issues with little to no signal from @115911 one minute I'm good and seconds later no connectivity. | @770284 Let's get this figured out, send us a DM and we'll take a look at what's going on :) *ChanneyT"
".@115714 my phone doesn’t send texts or calls anymore. Contacted you and my phone is all in order @AppleSupport tried to fix it too. Any ideas? | @770391 Hey! Let us check out what is happening. Please send us a DM to provide you with further assistance, -R.S. https://t.co/rMApsV8PQY"
https://t.co/hJFFsbXUZn Wow! @115714 @sprintcare Really!How Bad Does This Make You Look! | @258150 Millions of customers enjoy the benefits of leasing their phone from Sprint. It offers lots of choice and flexibility (https://t.co/YJw8XpZwn6). We take great pride in being transparent with our customers. Please let us know if we can help you with any questions.
"I honestly have been extremely dissatisfied with @115714 @sprintcare. The internet SUCKS. Back to AT&T I go, I rather deal with data caps then unlimited data that stalls & never works | @173534 Hello, Indoor coverage can vary depending on location and building structure.  Have you reached out to our tech support to do any troubleshooting steps?"
@115714 @sprintcare @116447 I’ve been a customer since 2006. I think it’s time I depart. The way in which you do business now is piss work. I’m extremely disappointed. | @200587 Sorry you feel this way! Team @116447 can look at your account with you. Please send us a DM with your contact information.
I can’t deal with @115714 ✌🏾taking my number with me! | @770393 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
@sprintcare Just got done talking to Online CSR and was extremely impressed with how helpful they were! Took care of my issue right away! | @770394 Hey Chuck! We're thrilled to know your issue was resolved right away. we hope we can keep doing it better everytime. :) -AC
@115714 you are currently offering better deals to new customers.  Been with you since 2001.  Verizon here we come!! | @770395 @115714 This is not what we like to hear from our customers. Please send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
"@sprintcare Loving my new iPhone X on @115714! Now, when can I finally get a Magic Box in my apartment? Please?! | @770397 Hello! You can use this link in order to verify your eligibility for the Magic Box trough our Sprint Website: https://t.co/L8g9NVS0bV - CE"
"#sprint didn't fix my bill for the BYoD one year free plan, still getting billed $63.73, had to dispute the charge at credit card. | @770680 Hi! Reading this is truly concerning. Allow us to take a look into this. Please send us a Direct Message for further assistance. - AA https://t.co/rMApsV8PQY"
Idk if it’s @115714 or @AppleSupport BUT my phone has been trash. NO videos or photos will load on any app. 🙄🙄 | @770792 Hey! Hope you’re doing well today. Can you please elaborate more on your issue for us? -TR
@115714 your customer service sucks.  do you teach your ppl to be argumentative or is it just the rep? | @770395 This is not the experience we want you to have. What issues are you experiencing with your device? We want to help. JJA
Hello @115911 I'm getting no response | @278370 Thanks for hanging in there! I have responded! https://t.co/zXrDYDCnIa *Bridget Wren
"@115911 I'm a bit frustrated. I tried to sign up for new service and the company you use for credit varification outsources to India. I could barely understand the woman I spoke to my answers were incorrect. Now I have to wait 30 days. Not my fault, I'd like to get this sorted. | @770832 Oh gosh! I am terribly sorry to hear that, Casey. We'd love to set you up with service correctly and we're here to look into this. DM us with more info and we'll assist you. *ValerieP"
"@TMobileHelp It's been 2 weeks already but my rebate status is still stuck at the ""Received"" stage | @353619 Let's take a look at that rebate together and make sure that everything is good to go for you! Please click on my picture to send me a DM and I'll take a look! https://t.co/i0i27Ors9t *AdamJudge"
"Good evening to everyone except for @115911 for having crappy service all day today. | @770836 Aw man! That doesn't sound like fun so I'd love to help out, Ruth! DM us here so we can look into your connection with you. *BlakeT"
"Today for the first time in my life I felt the need to write a complaint about a company. @115911 sent my phone to my old address. Even though they have admitted to making the mistake they refuse to refund me my money. | @770838 Kevin, this is definitely not awesome! Let's take a closer look to find an option that works. Send us a DM here so we can chat!! *KittyG"
"Wow @115714! Can’t get over how “unlimited” my data is!😁 https://t.co/HCDzlIYgzn | @770863 This doesn't look good. Please, give us  the chance to review this. DM us to start. - GS https://t.co/rMApsV8PQY"
"@sprintcare how can my bill not due till Dec 05 yet my phone number is suspended... | @770864 Hi Sam, can you send us a DM with details so that we can look into this issue for you? -MB"
"@127271 For the @115714 LG G6 deal, do you have to keep service for 24mos or can you pay the device off early? | @770865 Thanks for stopping by. Please send us a DM in order to further assist. - JM"
"#Sprint has the worst phone service in history #dontswitch | @770866 Hey! What makes you feel this way? Please, send us a DM to review your concerns. - GS https://t.co/rMApsV8PQY"
@sprintcare  @116447 no one called me like you promised to fix my issue | @639228 We will be reaching out to you shortly.
"@115714 Can someone PLEASE send me the number for Customer Care here in the USA?! | @770868 Hi there, you can contact 888-211-4727 -L.O"
@sprintcare @115714 Your customer service is atrocious! I have never experienced it worst than I have today. I can't get the 4 hours of my time back and now I will be looking to make a change | @770869 We are reaching out in regards to your comment on one of our posts. The sentiments expressed are concerning. Sprint seeks to earn our customers business with transparency at all levels of interactions. We would like to look into your concerns. Please DM us for help. -Daulton
"How you gone charge me $10 to see my own phone bill history? You want me to pay you to see what ive been paying? This company is trasshhhh @115714 | @770870 Hi. Please send us a Direct Message, so that we can further assist you. - JM"
"@115714 I go to store last night to activate my sons iPhone 8 & they got me to get 2 iPhone 7s silly me now my son & husband don't want them & return them in less than 18 hrs never activated/opened & they are charging me $90 restocking fee (for what). https://t.co/lUpWIfuLZp | @770871 A restocking fee of $45 for applicable devices may apply. If the product is returned in its original unopened packaging or has not been activated, no restocking fee will be applied. The devices on the picture are the iPhone 7 you returned? -GB."
@115913 is your guys system network down>? I tried to jump to a new phone online and even called T-mobile Rep. We both couldn't process the order.  We're both getting errors. Also are you guys getting the new Razor phone? 😉 | @770872 @115913 We'd love to help out with your order. Send a DM our way and we'll check this out with you: https://t.co/cuEwtd2epS *DanKing
@115913 stuck in (E) on your network in Dallas. I’m so frustrated with this. Why is this happening!? Customer care hasn’t resolved anything!!! | @530313 @115913 Let's make sure you're getting the best service available. Please DM us the address you're seeing this at: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hi there, I bought a unlocked S7 Edge device with Tmobile. I want to use it with another sim international,  can you please help with sim unlock code? Thanks | @770873 Hey there!  Let's dive in and check this out!  Can you please follow this link for me? - https://t.co/Llbz2sQI37 *JohnKuhn"
Thank you @115911 for resolving my issue! | @766103 You're welcome! Thank you for being part of the #MagentaFamily! *AmberSellers
@115911 why my phone trippin b pops paid the bill | @770874 We can check into this for you to make sure everything is working as it should. Let us know what's going on by sending us a DM. *JPL
@115911 I thought there was no taxes or fees yet my bill summary says other wise SMH | @268219 Let's take a look at this and make sure you're on the tax inclusive plan! Send us a DM so we can assist :) *KittyG
"I will be cancelling my plan with @115911 today ! Your customer service sucks @115913 !! | @771136 @115913 We most definitely don't want to see you go, Tylika. Please DM us what happened. We want to turn this around for you: https://t.co/cuEwtd2epS *DanKing"
@115911 @TMobileHelp Thanks for making it so hard to figure out how to upgrade my iPhone to an X on your site. You keep stopping me from impulse buying something I don't need #frugal | @771137 Let's get you upgraded! DM me and I'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz
"@115913 I hope you’re real proud with having your employees screw somebody out of $1300+ 
 #GreatJobGuy 👍🏼 | @771139 @115913 We absolutely want to ensure that you're being charged correctly, Miranda. Please DM us so we can help: https://t.co/cuEwtdjPOs *DanKing"
"@TMobileHelp Hello hello, sending you an S.O.S. via DM. #damselindistress | @771140 Thank you so much for reaching out in DM! You rock and we would happy to help you! Consider us your Knights in #MagentaArmor! We will be reaching out in DM going forward! *JonathanMacInnes"
"@115913 Just had first bad time with Tmobile - random $55 extra charge on bill that was NOT an itemized item. You're on blast - next time my money gets toyed with, I stop being a customer. | @771141 @115913 It's super important to us that your bill is 100% accurate every month. DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"@115913 EVERY TIME I DEAL WITH T-MOBILE ITS A HEADACHE. I’m trying to get my mom an iPad for her birthday I go in the store and because they are out of stock they try to charge me for shipping how is that fair this company constantly wastes my time! It’s always a headache! | @278005 @115913 We want the order process to be a breeze. DM us anytime if we can help out with your order, Amber: https://t.co/cuEwtd2epS *DanKing"
@116447 Why am I again spending 30-45 minutes with your customer service to try to get what I was originally promised? | @771197 Let Team @116447 assist you with this concern.  Please DM us your contact information.
"fuck y’all poor ass service. Shit stay buffering for a good 30 minutes @115714 | @771198 Hi. What is happening? Please, send us a DM to review this situation. - GS https://t.co/rMApsV8PQY"
"After a year of having to get my TMobile bill manually adjusted every month, because it's wrong every month, I'm told the reason it's wrong is b/c reps who made promises to me were wrong. How will they fix their errors? My bill's going up. Is that satisfactory, @115913? | @513493 @115913 We are here to do everything possible to get you taken care of. I will be responding to you via DM in just a moment. Thank you *AlexSemsch"
".@115911 you REALLY need to do a better job of describing that your preowned phone have virtually zero warranty. #igotscrewed #samsungs7 | @269324 Hey Colin, what's going on with your S7?? We're here to help! *KittyG"
@115911 @TMobileHelp these speeds @ dfw airport are embarrassing @106014 https://t.co/tn1B4KI0KB | @771437 DM and let's get this worked out!  https://t.co/ezZMoc7QXB *GraceFranco
"@TMobileHelp is there Tmobile service in streeter, nd? | @771438 I would be happy to check for ya! Send me a quick DM! :) *TreBrewbaker"
"Dude your internet sucks though @115911 | @771440 That's not true! Send us a DM letting us know where the issue is at, so we can make sure you have the best speeds, Monse! *TarynS"
"@TMobileHelp Just switched from Verizon.  The coverage map shows I have service to and from work, but 50% of my hour drive shows no service.  Contacted support and no dice.  Not making a good first impressions :( | @771477 We're here to change that! Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"@sprintcare @116447 How about a range of times? In my view, we are already well beyond ""shortly"". I am trying to plan my evening and tomorrow. It's 6:30 PST now, do you expect they will reach out by 8:00 PST? https://t.co/15dn9sVMD8 | @770129 Team @116447 sent a DM right after that tweet. Please review your DM's. Thanks"
"@sprintcare Any eta on when I can expect to hear from Team @116447 at the contact you asked for? It's been about 4 hours since I started, nearly an hour since I escalated to you with no substantive feedback. | @770129 Hello Barry! Team @116447 will send you a DM shortly."
My iPhone X isn’t charging again. I’m gonna have to exchange it for another one @115911 | @765803 Yikes! I can see that you've DM'd us about this! I'll catch you there! *JoshuaB
"@115911 wtf are y’all on today like every fucking call I️ made today has dropped! Get on y’all fucking shit | @771592 Hey Cam, thanks for letting us know. Send us a DM so we can ensure you're able to communicate flawlessly. *ChanneyT"
@TMobileHelp for the bogo note 8 can I trade in my note 5 and this this deal? | @771594 The Note 8 BOGO is an amazing deal! What's a better gift than a free Note 8 during the holidays? Click my picture to send me a DM and we'll go over how this would look for you! https://t.co/i0i27Ors9t *AdamJudge
"Trying to activate this new phone and @115911 is already the worst customer service I’ve had yet | @771595 Yikes! Not awesome Jake, let's turn this around! Send us a DM so we can help! *KittyG"
@TMobileHelp Having an issue getting into my online account to add more data..plz help | @419977 Hey my friend. Go ahead and send us a DM to better assist you =) *BettyAranda
What’s up with the weak service @115911 | @771596 Send us a DM and let us know exactly what you're experiencing and we'll be able to properly assist :) *ChanneyT
@TMobileHelp I just purchased an LTE enabled smartwatch. How much would it be to get a nano SIM mailed to me and add a data only plan for the watch? | @771597 I can take a look into all off that with you. Send me DM here https://t.co/LCoTGMV7tC. *KennethStone
"I got swindled by @115911 😤 | @771598 Sabrina, what's going on?? We'd never try to deceive you!! *KittyG"
"@115911 makes #Jump returns difficult- it’s a costly process and takes a lot of time to complete, but it shouldn’t. Is there an alternative? | @140116 We're here to help, Andrew and make this process as easy as possible! I'll meet you back in DM where we can keep talking though this. *EmilySchooley"
"@115911 shame 4 telling customers they qualify for BOGO when they don't. $900 mistake=lost customer & family. | @771599 Apologies for the confusion, Lorrie! We'd love to turn this around for you! DM us so we can check out other ways to save! *WhitneyJ"
"All @115911 does is lie and their people in store or on the phone never know what they are talking about! I need to go back to @115725 🤦🏾‍♀️🤦🏾‍♀️ | @680348 Hey, we try to be as transparent as possible. Let's make sure you're getting accurate info, send us a DM and we will assist. *ChanneyT"
@TMobileHelp THE BEST EVER!!!!!... Magenta RULES!!!!💕💕💕 | @499503 Hey Susie thanks for the love and we love you right back! #TeamMagnetaforEver *KennethStone
"@115911 still got my bill alllll the way messed up 😤😤😤 representatives need to speak clearly | @463455 I completely understand, Naisha. I know how important it is for me to have a consistent, accurate bill every month. DM us here so we can look into your account and see what's going on. We're here for ya! *BlakeT"
@TMobileHelp BIG shoutout to *CaseyN who fixed a problem for me that no one else could seem to get to the bottom of for 5 months... IN UNDER 10 MIN FLAT! They deserve my #TMobileTuesdays cape for being the SUPERHERO I needed! | @771749 Thank you for the shoutout! We'll make sure they get the recognition they deserve. <3 *GraceFranco
"Added A 3rd Line @115911 & Yet No free Netflix 🤔.... | @771750 Are all three lines on our T-Mobile One Family plan, Brian? Let's take a look so we can get you what's due! DM us and we'll get started! *WhitneyJ"
"@115911 wow your connection is so horrible even in the city with full bars. It’s pathetic you guys probably have one of the worse signals in America lmao you guys are a joke | @283298 I know you count on us to keep you covered, so please send over a DM, and we'll look into this for you. *JPL"
"@115714 if i sign up for you phone service will you give me a free iphone? | @714160 Hello Nick! Hope everything is well. You can check all of our amazing deals here: https://t.co/0zzgy1hdHv. If you have any other questions, do not hesitate to reply! :D - RC"
@115714 why y’all connection sooooo trash? 🤦🏽‍♀️🤦🏽‍♀️ y’all need to fix this | @771798 Hey there! This really concerns us. Please follow us and send us a DM to help you with this matter.  https://t.co/t98FVGqxwu… - LR
"Yo @115714 DM me them #blackfriday deals. Trynna get a new phone ! | @771799 Hey Frank! Hope everything is well. You can check all of our amazing deals for this Black Friday here: https://t.co/0zzgy1hdHv. If you have any other questions, do not hesitate to reply! :) - RC"
"Almost a week and my phone is still searching @115714 | @466585 That is not good. Please, DM us to continue reviewing this concern. - GS https://t.co/rMApsV8PQY"
"Been on Twitter with Tmobile since 10a😡problem not resolved. What can you do? @139703  @115913. Why would it take all day for you to tell me we can’t help😡 | @768135 @115913 Hey Donna, I appreciate you working with me this evening – I truly want to get this resolved for you, and have responded to our DM’s with an update. I look forward to chatting with you further! *DanielleGibbs"
"@115911 can’t find a way to print a return label for my trade in device. Help ! | @382227 Hey Jay, send us a DM and we can take a look at your options. *ChanneyT"
"Has anyone else experienced like what I would describe as 'striping', where black stripes come in and out of my screen as if the display on my s8+ was trying to 'scan' for OTA tv channels?? @117159 @125607 @1647 @TMobileHelp | @370269 Say what?! Thanks for the heads up, Rusty! Would it be possible to send a DM with a photo so we can take a look at the issue? Thanks in advance! We got your back! ;) *ZachReyes"
@TMobileHelp Your device unlock status page has been down for some time now | @771903 send me a DM and let's get this worked out!  https://t.co/ezZMoc7QXB *GraceFranco
@115911 @TMobileHelp  I am having problems with text messages not sending for up to 45 minutes after I send it. What is wrong. I have a note 3 | @155251 Yikes! Ain't nobody got time for that! ⌚ Send us a DM we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez
"@TMobileHelp I paid for phones on 11/18/17 and they still have not shipped. They have them in store now but wound cancel order so I can get them from the store. Not A WAY TO TREAT A NEW CUSTOMER. | @152195 Hey Glenn! We appreciate you. <3 I know new orders always keep me on my toes! After I place the order, I want it right at my door. :) Lets turn this around, toss me over a DM. Lets get this taken care of! https://t.co/F1LcvbHvWu *DevynGalligher"
"@115913 Why would T-Mobile send a $930 promo gift card in the mail without a tracking number. I never received mine and your company is telling me that the money is spent!!!! | @771904 @115913 I absolutely want to get to the bottom of this for you, Jimmy. We're here for you; please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"I currently have been with @115714 about 10 years. Completely UNHAPPY! Horrible service. Thinking of switching to @115911. Thoughts people? #Sprint  #TMobile #BadService | @772097 Hello there! This concerns us and we'd definitely like to take a look into this, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
I think 2 cans and a long piece of string would have a better stronger signal than @115714 | @385631 This is not the kind of feedback we want from our customers! Please follow us and send us a DM to help you with this matter. - LR
"I️ fucking hate @115714 . I️ pay hella fucking money for a shitty ass service. Literally a fucking joke | @772098 Hi! Please, follow us and DM us so that we can further assist you. -IG https://t.co/rMApsV8PQY"
"My phone bill sure did go up wassup with y’all @115714 | @772099 Hey there! We'd like to check your bill. Please, follow us and DM us to further assist you. -IG https://t.co/rMApsV8PQY"
"I hate Sprint. #sprint Trying to log into my Sprint account and it won't let me. Says my username may have expired so I created a new one. Same crap when I try to log in. | @772100 Hello Avery. Allow us to look into this matter for you. Please send us a Direct Message, so that we can further assist you. -OM"
"@115714 Been a customer for 18 years, but after being lied to, hung up on, redirected then finally told deals only benefited new customers instead of loyal customers we're ready to switch to either @115725 @ATT @115911 https://t.co/c57KNDzihT | @772103 Please follow us so we can further assist you. -FG"
@115714 I just spent 2.5 hours on the phone with your CS and it was the worst experience ever. Still couldn't  resolve my issue. Need to switch to @115725 | @772104 Omg! We would hate to lose you. Please send us a DM with your issues so we can assist from here. At Sprint we care! -KY
"@115911 Why can't I send pictures to people who have androids? | @425387 Hey Brittany! Let's see what's going on, can you send us a DM :) *ChanneyT"
"@115911 curious about this coverage map. I’m currently in Portland with hardly any service... https://t.co/cBjdfSlonN | @675963 Let's take a closer look to see what's happening there, Adam. Send us a DM! We're here for you. *RickK"
"This crap is always happening around the same time 10pm... @115913 @115911 @TMobileHelp 👎🏽😡 https://t.co/YmrMH5U1V9 | @412334 @115913 That is not what we want to see for you. Shoot me a DM, and we can take a look. *ZachRicketts"
"@115911 You cut my phone service after I couldn’t pay my balance (August 15) I just received a bill for an unpaid balance of $521.53. I had unlimited EVERYTHING but rarely made a call or used my data. So am I supposed to pay for services I never received. This is pure robbery... https://t.co/YkHZc3tPps | @772254 We want to make sure your charges are accurate, so let's look this over together. Send us a DM. *JPL"
"@TMobileHelp I have unlocked my note 8 using the unlock app and took it to verizon but it doesn't register the verizon sim. I called the T-mobile customer service two times and they assured me that my phone is indeed unlocked. My IMEI: __credit_card__ | @269898 Hey there, I would be happy to look into your Note 8 to make sure that everything looks okay with the unlock on our end. Send me a DM here: https://t.co/J6BRlk7L5s. :) *LaurenWalker"
WTH @115911 @TMobileHelp I’ve had no service since this afternoon. | @772255 Whoa - no service is no good! Let's get this checked out ASAP! Send me a DM & I'll take a closer look! *AlexKimbrell https://t.co/GefRnVHVqu
"@136958 I'm tired of complaining abt @115911 @TMobileHelp lack of service in my home. I mean NO SERVICE WHEN I GET 2 MY AREA. Had 2 call cust today. Will make formal complaint tomorrow. | @673316 Yikes, we want you to be able to use your phone at home of all places!! DM me, I'm sure I can fix this! https://t.co/JPRc1xZFQs *LolaChu"
Hey @115911 @TMobileHelp O have questions abt ur Bogo deal. Kindly reply back in DM | @772257 Hey friend! I would be happy to reach out to you and talk about those sweet deals! I am sending you a DM now! Let's get you hooked up with some  #MagentaMagic *ChelseaMischek
"@TMobileHelp I guess customer support is not a top priority for T Mobile | @152195 I appreciate your patience, I've responded to your DM now. :) See you soon! *KyleVesely"
"Hey, @TMobileHelp - ""International Calling"" got added to a line on my account without my knowledge. Can you help me with how that got added? | @772296 Hey Sagar, I would be happy to look into that for you! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
@TMobileHelp @115911  I really need help this is my 5th time reaching out in a week over a phone that was delivered 100% but isn’t showing | @420041 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
"@TMobileHelp sent a dm about my Apple Watch order on hold now? Why is it it on hold | @177567 We got your message, let's move on over to DM. Thanks! *JoylynnD"
"@115913 Hey John, your vision for T-Mobile is awesome and I true enjoy handing over my cash every month to pay bill for the past 13years. However a computer system glitch has Suspended our business account. Please Help??? | @772298 @115913 Help is here, Hasan. Please DM us so we can check this out and help: https://t.co/cuEwtd2epS *DanKing"
"@115714 if you didn’t already know, but I’m sure you did....YOU HAVE THE WORST CUSTOMER SERVICE EVER LIKE EVER !!!  And I literally switched over to you 3 days ago ... I’m extremely disappointed and dissatisfied 😡 #chaosatitsfinest | @772304 Hi, Kai. This is definitely not how we want our customers to feel. Please send us a DM so we can help you. -DC https://t.co/rMApsV8PQY"
I’m not receiving text messages yet again fuck you @115714 | @772305 That's not what we like to read! Please send us a DM to further assist. - DB
Next month I’m going with @115911 fuck @115714 | @772306 Hi there! What's wrong? Could please let us know? We want to help. DM us. -IG https://t.co/rMApsV8PQY
"It's time to switch phone services to @ATT or @115714 , @115725 is absolutely trash! 🚮🚮 | @772307 Hello there! We'll be glad to have you join the Sprint family. You can check our amazing deals here: https://t.co/0zzgy1hdHv. If you have any questions, do not hesitate to reach out. We're always happy to assist! :D - RC"
"@115911 I have 4 lines for 160 deal. How would deicing two of those line to the 25 dollar talk and text effect that? | @191396 Hey Jeremy, can you send us a DM so we can better assist you with what is the best value for you :) *ChanneyT"
"Surprise! @115911 decided to change my number without telling me! | @772387 Hey, Srinivasan! Are you in the middle of porting?! Send us a DM, we'd be happy to assist! *KellenF"
"@115911 why don't we have service in San Antonio Texas!!! | @772389 Having strong connection is important to me, Jenn. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115714 Your website is broken. I can't even get the page to stop cycling between being signed in and not signed in. It loads, then reloads, and reloads... | @772506 Hey! Allow us to take a better look into this. Please send us a DM to further assist. - DB"
I really think we should just reduce our research and go to another company .. This has been by far the worst experience ever with these phones. And company. @115911 hasn't helped just giving run around. I will make sure I tell everyone about this. https://t.co/majRaUgExG | @772508 Let's make sure that the love is restored! Send us a DM and we can take a look into this for you. Thank you! *TarynS
"@TMobileHelp I sent a DM. TY | @755550 I see your DM and I am on the way, Sam! https://t.co/DMr1doG7OR *JulissaBadillo"
"Okay @115911, here's the deal.  I need a new phone...bad!  So, on black Friday,  when you offer your BOGO phones, SOMEONE out there is gonna buy one and take the other one.   Can you just save that one for me?  Great. Thanks.  (Let's call it a 14 year loyalty perk) Deal? | @265885 Hey Susan, I'll meet you back in our DM! *JelisaAbregano"
@TMobileHelp I have a question about a promotion...sent you a DM | @287605 Thank you so much for that DM! I would love to help you with the promotion. I'm checking out your eligibility now so it will be just a few moments and I'll be right back to you. Thank you! *TylerRoquemore
"Hey @115911 - service stopped working. Can’t reach you online without a working #. Catch22. Waited 10+ mins for support. How do I get my iPad data working again? | @772601 Hey, Eric! I totally understand the importance of on-demand data! Don't fret, we're here for you! Send us a DM, and we'll assist! *KellenF"
"@115911 
and switch I will tweet as long as I'm stuck with you guys. Because just like you I should of gotten what I asked. | @772508 We want to help you! 
:) *BialyQuinonez"
"my first phone was a sprint sanyo. that thing was cute af. had a mean thirty second tetris demo and a baby blue home screen that would make steve jobs' eyes bleed. a lot's changed since those days but one thing hasn't. SPRINT SERVICE IS STILL SLOW AF GET IT TOGETHER @115714 | @772624 Hey there! We would like to review this for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
Getting a @115714 worse decision ever | @772625 Hello Zeke! This is concerning. What does make you feel this way? -CL
"@TMobileHelp @115911 I'm hoping we get the ZTE Axon M
@261409 can we get some love with the ZTE Axon M???¿¿¿ | @735243 More than happy to hook you up with a new phone, DM for details! https://t.co/JPRc1xZFQs *LolaChu"
"@TMobileHelp Every time we upgrade or have to return a phone it's not received. Oh and still no EIP on our https://t.co/ctwDMObvjN I can't do this anymore. So over this company.  I could just cry after seeing my bill once again. | @772680 We don't want any bill shock! I'm a billing expert, and I'd love to dig into this further! Could I have you shoot me a DM? We can dig in from there! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"Always check your @115911 Bill. I just noticed it appears I am paying my bills mid-cycle, which is fine. But I got a final bill that I am being told seems to be for the same cycle as my previous bill. Is it just me or is it just confusing how they do bill? | @413629 We're here to answer any questions you've got about billing. :) I see your DM and I'll be getting back to you in a minute! https://t.co/5WTbYMDfLD *JordanNeuhauser"
Big shout out to @TMobileHelp for working out a complicated issue with my device tonight! | @419977 Hey there Scott! Thanks very much for your kind words! *PrakashP
Unable to send pictures from iPhone to Android via text right now. Really hurting very important work. Is it a @115714 @sprintcare issue?? 😡 | @772803 Hey there. We would be happy to look into this. Please send us a DM. -  CF
"@TMobileHelp please help | @772920 Hey there! Fear not, help is here! #MagentaFairyGodMother at your service! 😎 Shoot me a DM & I can certainly help you! https://t.co/c09vKrd5yq *AshaBegum"
So we can’t use the internet or send messages while talking on the phone & you guys don’t see a problem with that @115714 ? I’m switching to @115725 or @115911 because wtf | @761164 This can be done if your device has calling PLUS enabled on it. -KY
"@230195 is this covered under warranty? https://t.co/Vbhl6H5ZRo | @451870 Hi there, Thomas! That doesn't look good my friend! Send me a DM and I can help make it look good again. *FaisselD"
"@TMobileHelp I'm unable to login to my.t-mobile because your captcha isn't working. Been like this for over a week, help! | @773111 Hey there Julie! Are you able to send me a DM so that we can discuss this!

You can follow the link below to meet me there! #GotYourBack

 https://t.co/xKtJVNqc2V *PrakashP"
"@115911 I was with you guys but no longer am and when I went to use your phone with a SIM card was told MY PHONE was reported lost or stolen what do I do now because it’s my phone and I never reported anything? | @773112 Oh, wow! Let's make sure we get this straightened out ASAP, Anissa. Please send us a DM with the device's IMEI and we can take a look. *TarynS"
"I just got #TMobiled @115913! What’s up with #TeamMagenta?! Can’t seem to get anything right. For weeks, we’ve been back and forth with your team and executive team and yah, still one problem after another. https://t.co/8XX4qdEmxe | @205484 @115913 We want to turn this around for you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Dear @115911 I’m not happy with you...my service has been super horrible... y’all said y’all was working on my tower but you made is worse!! | @773118 Oh gosh! We definitely want to make sure you are connected, Tiffany. DM us here with more info and we'll check this out ASAP. *ValerieP"
"@117543 Camp Verde, AZ once again has 5 signal bars LTE and no data. Same thing I reported 5 months ago. | @773119 @117543 I would love to get some details from you about this. I want you to be able to access your data here! Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@117543 Camp Verde, AZ once again has 5 signal bars LTE and no data. Same thing I reported 5 months ago. | @773119 We would love the opportunity to review the area with you, as well as provide you any updates. It's important to my team & I that you're enjoying your services. If you'd like to chat, kindly send a DM our way. https://t.co/EdLkYIwYhX *MariahDaigle"
"@115911 Is A Damn Joke. Three People And Three Different Policies. No One Can Tell Me How To Fix My Issue.  No One Has A Straight Answer.. | @773120 Hey, Kene Boy! I totally understand the value of accurate info! Send us a DM, and we'll be sure to rectify the issue! *KellenF"
"@TMobileHelp you guys are as slow as your 4g,why can't you just answer my very easy q. | @155252 Hi Amir! Our apologies for the wait. We do our best to reply to all of our customers' messages in the order we receive them. Thank you for being so patient. *AshHebron"
"@115911 Guys! Do you expect ppl to be able to exchange recently purchased defective phones? Spent an hour on the phone, and somehow now feel convinced that you sending me the defective phone is somehow my fault. Nice job! | @773121 Definitely don't want you feeling that way, Bek. Do you mind meeting me in DM so we can see what we can do? https://t.co/DMr1doG7OR I'd appreciate it. *JulissaBadillo"
YA LOOKING WILD FUNNY IN THE LIGHT ! @115911 BOUTTA HIT UP @ATT TBVH | @374498 Hey there! Thanks for reaching out! I see that you sent some DMs! I will respond to those now! I've got your back tonight! *ChrisTarbox
"@115913 hi John it is now fair that I can not get the buy one get one free Samsung note 8 because I have been with tmobile for 14 years and have the old plan. | @773122 @115913 First off, thank you for your long time loyalty! Let's look at what options we have available to get you into that Note 8. Please send a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Just switched to @115911 and it STINKKKKKSSS | @773123 Whoa Angela, what's going on?! We're here to turn this around for you, send us a DM! *KittyG"
"ur ruining my life @115911 https://t.co/Tn5lBMaZbV | @459396 Hey, we've got the highest data threshold of all the carriers so I would think the opposite! If you're using more than 50 GB in a bill cycle, we recommend connecting to wifi when it's possible or looking into getting an internet service provider. *ChanneyT"
"We need to have a talk @115714 | @186412 Hey! Hope you’re doing well today. How can I help? Please send us a Direct Message, so that we can further assist you. -CS"
"@sprintcare data fucking up again | @773502 Hi there, thank you for reaching out to us. Please send me a Direct Message, so that I can further assist you. -MC"
@115714 @117159 Text messaging has become unreliable... I just received a text 30 mins ago that was sent last night. Is this a network issue or a phone issue? Sometimes messages send/receive on schedule. There's no discernable pattern. | @343337 We don't want you to have problems. Please send us a Private Message to further assist you with this matter. -AG https://t.co/rMApsV8PQY
@115911 Please how can i fix my Samsung Galaxy Note 2(SGH-T889)? | @773925 What seems to be the problem? Let us know the details in a DM and we'll see what we can find out. *KaeW
@115911 I didn’t @239217 everyone else on my plan did #TMobileTuesdays | @773926 We can check it out for you! Send us a DM so we can have a look! *ElleA
@115913 has T-Mobile added a streaming service for #streaming #live #video yet? | @601529 @115913 We're always adding new providers to BingeOn! Stay up to date with the latest by bookmarking this link https://t.co/aU3IBLecJI *RachaelTansey
@115714 looks like your new policy is to hang up on customers you don’t want to help. #sprintsnewpolicy #I-1302627152 | @774114 Sounds like something we need to look into. Tell me what's going on and I can help you. - RR
"@TMobileHelp Hello, I don't know if the area has been serviced yet post-Hurricane Maria, but I'm having service issues at work (spotty to non-existant coverage at times). The address is 699 Industrial Ave., Isabela, PR 00662. Thanks! | @251391 Thank you for this Miguel! We always want you to be connected and we're thrilled you made it through Maria! Let's check out the area, can you please send us a DM? :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@TMobileHelp @Ask_Spectrum y’all are both trash, idk why we pay so much for y’all | @138378 Ouch Thomas! Let's turn that trash into treasure! Can you please send us a DM telling us what is going on? https://t.co/vv9JsrbUOZ *AbigailRoach"
"Hi @TMobileHelp! Referred my friend to TMo. They told her in store that I could get the referral credit as soon as she got home, within 24 hours or something? No luck. Can you assist? | @115892 Hey, Bryce! We definitely want you to get that referral credit! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@115911 @TMobileHelp You shd close your pathetic and horrible social media customer support on FB and Twitter..trying to unlock my iPhone from last 2 weeks and meeting all criteria but Your Support is now saying I don’t even have an IPhone which I bought from You 2 years back | @774115 Oh goodness! We don't want to leave our customers behind! Can you please send us a DM so T-Force can get on the case for you? Thank you! :) https://t.co/vv9JsrbUOZ *AbigailRoach
"@115911 this is bullshit

I sent it back within 10 days.

IF you aren’t going to close the eip then I want my phone back https://t.co/XXiH32zS95 | @774116 Hey Joe! I just replied to your DM, thanks for hanging in there! :) *AbigailRoach"
"After 10 years with another provider, signed a new business account for 13 devices. 13 devices!!!!  Nothing but a headache. Order screwups. Incompetent account exec. 30 days...still waiting for 6 devices. Horrible. You don't need to keep customers?? @115911 | @774258 Ouch! That's not how we do business! We know how important communication is for our business customers and we want to get this turned around! Dm us so we can take a closer look! *ElleA"
"@144529 #TMobileTuesdays $5 movie ticket promo code is not applying at checkout. Error message reads ""only one promo code per order can be applied"". I have no other promo codes activated as I can see. This is for Friday November 24th. Thank you. cc: @115911 @115913 | @774259 @115913 We want to make sure your Tuesday gift goes smoothly. We can definitely lend a hand so send a DM my way and we'll get this straightened out. https://t.co/plE6XCdHhz *CharlesOpacki"
@115911 I want to come home to T-Mobile but I don't think I can | @492989 You can always come back home! What's stopping you? Send us a DM so we can get you back where you belong 💓 *ElleA
"@TMobileHelp how long would it take to get a replacement phone shipped out to me? Just dropped mine and it's cracked up now.. | @591168 Yikes! No fear, T-Force is here! Send us over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
@TMobileHelp tmobile down in the Tampa Bay area? | @774394 I see you Magenta Bat Signal and I am here to help!  Meet me here and lets talk https://t.co/qqiiYhZxdI *SamanthaCassidy
"@TMobileHelp trouble with your mobile site https://t.co/f5fVeDnQVu | @771903 Hey, Alexander. Please shoot me a DM and I'll definitely look into this immediately :) https://t.co/oNgSAZYqFR *JawedK"
"@115714 If you don't want my money, just say so. Don't make me fight with your broken website every month to pay you. | @774627 We are so sorry for the trouble. Let's look into it, send us a DM. -GB."
"@sprintcare Here we are another month down the road and my service still sucks I last talked to you on Nov 6 yet its still bad | @774628 Thanks for stopping by. Please send us a Direct Message, so that we can further assist you. - JM"
@115714 Great LTE speeds this morning 😡 https://t.co/IFsuD7PC0a | @492645 Oh no! Please let us know since when are this happening? -JM
@115714 slowing down my service just because my bill is almost due won't make me pay it any sooner I'm still going to wait until the last minute. Thank you. https://t.co/kNPGXDKYmu | @774633 (2/2) What seems to be the issue? - WR
@115714 slowing down my service just because my bill is almost due won't make me pay it any sooner I'm still going to wait until the last minute. Thank you. https://t.co/kNPGXDKYmu | @774633 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@TMobileHelp I can’t get T-Mobile Tuesday’s verification text via the DIGITS app.  Could you let the DIGITS dev team know please? Thanks | @134011 Oh no!! We need you getting all the thankings!! Shoot us a DM so we can make sure we have got you 100% covered! https://t.co/RaTDVzOYlM *DJConstable
Well that sucks. My @115911 #TMobileTuesday app keeps dying. Never had this issue before. Guess I can't #GetThanked this week. https://t.co/MwxA6wxpgL | @774634 Hmmm... That's weird. Try closing out the app and restarting your device Adam. If that doesn't work send us a DM. *KaeW
"Dear @TMobileHelp / @429805 anyway you can make sure the data / phone connections work between Andrew & South Station, Boston ?  #redline Calls always drop. 👹📱 | @774635 We would like to look more in-depth at your location, click on the link to send me a DM:  https://t.co/E37bpdWEut *StephanieTowers"
"@TMobileHelp  I can't access my free magazine subscription | @586396 Hi there, buddy! I understand how important it is to get what is yours. Send me a DM and I will be happy to help you get just that. *FaisselD"
I hate poor customer service. If you say I will call you back call back. this has happened 3 times. I have always given props to Tmobile's customer service not this time. All I want is the call back I have been promised @115913 @115911 | @774636 @115913 Keeping our commitments to you is of the utmost importance so that you can truly feel valued as a customer. DM me and I'll be happy to make sure your concerns are being addressed properly. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 and just so you know we'll probably be leaving T-Mobile by the end of the month | @757660 @115913 We don't want to see you leave and we are here to find the best possible deal for you. Let's talk about the options, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
hello I have a question about the samsung bogo offer and my account. can you help? @TMobileHelp | @774867 I've responded to your DM! Please meet me back there. https://t.co/wnPk0Kpe5r *BrittanyJones
"@115911 I love but you slacking. Service is getting worse and worse. | @774868 Lets check this out Angel, DM us so we can turn this around! *MelJ"
"@115911 I know there is a lot of work been done in #PuertoRico after #HuricaneMaria , but we've been having poor connections lately | @774869 Lets take a look and make sure you're getting the best Luis, DM us *MelJ"
"Put order for S8 Active on 11/17 w/ expect ship 11/20 w/ express shipping. No shipping email yet and can't check order status w/o T-MO ID with new sim as current S7 Active is not unlocked and # not ported. Any chance @TMobileHelp can help me out? | @282278 We know you need your device ASAP, meet us in DM for clarity: https://t.co/AsNixOq0xa *SekiaSmith"
"@sprintcare hit me up I need to talk to y’all | @774946 Hey there! We would be more than happy. Please send us a DM, so we can further assist you. - LP"
"Will @115714 have a discount on the iphone 8 on black friday?🤔🤔 | @461451 Hi there, thanks for querying! All the offers on iPhone 8 is on https://t.co/0qT1rLBLtN and you can also have a word with the Telesales team. There is no Offer on any particular day. - LP"
"@115714 when do you guys plan on improving your internet signal in south Florida? Cause at this point I’m burning money by paying for my monthly bill since my internet is as shitty as it gets.. | @774948 Thanks for stopping by. Please send us a Direct Message, so that we can further assist you. - JM"
"I’m so tired of @115911 y’all are a trash ass company with trash ass service https://t.co/hEiNqe2iwL | @775196 Uh... why? I'm sure we can turn that around for you, DM us. *JoanO"
@115913 thank you for the free gifts up until these last 3 to 4 weeks it's problem after problem redeeming them and no help I am uninstalling it was nice while it worked | @586396 @115913 Hey! I'm sad to hear this news and would love to continue working with you in DM regarding your T-Mobile Tuesdays gift. Meet me back there. Thank you! *AlissaFast
"hey @115714, don't send me an email claiming my bill is ready if that bill is not actually available. it benefits no one. | @600832 Hey there! Can you elaborate a little bit more on this? Send me a DM so that I can further assist you. -ND"
"@115714 fuck your service you some trash | @775478 We'd like to look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 so with the iphone forever plan if my screen is cracked can i still upgrade to a newer iphone? | @775479 Hello there. You would need to return the device in good working condition or pay a device damage fee, which you can verify by visiting a nearby store using: https://t.co/X1DpDgk1EU . - JF"
"@115714 @sprintcare Why always the good offers and discounts are for the new customers? | @775480 There's are deals and promotions that current customer can get advantage of. Just take a look at https://t.co/dwtDgGbWzU, Or feel free to get in contact with our Telesales Department at the following number: 800-777-4681. - JA"
@ATT @117735 - And now you guys are doing same. You asked me to describe the issue and nobody gives a shit about it. @115725 @115911 @106759 @115714 - Can you help to get me out of this stupid situation? https://t.co/8nMbpZ0YN9 | @775481 Hey there! We'd love to see you as part of our family. Check our great offers in this link: https://t.co/dwtDgGbWzU . - EG
@136958 @115911 @TMobileHelp ran a speed test in my home about 10 minutes ago. Here are the results. Service so bad everything timed out. 😩😐😒😕 https://t.co/Tx1pA3yItc | @673316 We have to find out what is going on so we can get you up and running again! Send me a DM so I can help get you some answers! https://t.co/yZ5k0mtFsX *SonjaKett
"Seriously over @115911  bull shit... | @775482 What's going on, Lindsey? *JamieK"
"I live in a rural part of VT and I have @115911 
We have @ATT towers 
T-Mobile pays $ to use the towers but I was told yesterday by an ATT supervisor they were PURPOSELY  kicking Tmob users off, but “couldn’t discuss it w me.” Dangerous problem. WTF? | @775484 Hey Neko! A seamless service experience is super important and we aim to deliver every time! DM us with account details so that we can take a closer look at this. *WhitneyJ"
“Greatest wireless company “ canni even get service in the store ya fanny @115913 https://t.co/VepL7XMHYw | @775485 @115913 Hey Chris! I want you to have the best service available and would love to check out this location. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"@115911 I can't win with y'all man | @589684 What's the matter, Mr. Magic? DM us, let's chat about it! *WhitneyJ"
"Hey @115911 I'm planning to buy a prepaid SIM card for my Huawei 4G Mobile hotspot.
https://t.co/WzaTmBtCSs
Could you confirm, if the USA frequencies will work the Huawei E5377T model, will I be able to tether the internet with the 10GB data plan?
https://t.co/9uiU1Q4Tyi | @775486 Hi There! Are you on an international plan? I want to make sure we get all the details so we can give you the right information. Shoot us a DM so we can take a closer look. *WhitneyJ"
"@TMobileHelp is there a service outage in NYC? | @775773 Yikes, Glenn! We can't have you having service issues! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
I'm hoping that the issue with not having service from @115911 @TMobileHelp gets resolved soon. Not having service is annoying! | @775774 Definitely here to help you out with this one! DM me so I can get you the service you are looking for! https://t.co/W3cyuk6dh9 *DebiChavarria
I absolutely love @115911 but I felt like I was taken advantage of and was misinformed when my boyfriend and I switched to them from our parents' plans. *sighs* 😞@TMobileHelp | @775785 Oh no :(  That's definitely not how we want you to feel especially for taking time to join #TeamMagenta!  Shoot me a DM and let's talk about what's bothers you and your boyfriend! *KimWilliams
"@TMobileHelp Activated an offer prematurely..can I get it reset? | @775786 Which offer, Yvette? Meet me in a DM and I can give you a hand. https://t.co/wnPk0Kpe5r *BrittanyJones"
@115911 how is it possible to have no service for a 3 to 4 mile stretch on a major interstate with the technology we have today? Riddle me this | @775787 Let us know the interstate you're referring to in a DM Scott. *KaeW
"@115913 hi Jonh from Puerto Rico. I have a problem in tmobile pr and i dknt know what to do. Im tired to explain the situation and sendind letters trying to explain and nothing. Need help!! | @775789 @115913 Hi! I'm here for you and would love to help, Tommy. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I am SO FRUSTRATED with t-mo support. Everything on my account is disabled and forces me to call in, then I get people who don't know what to to do, transfer me around, lie and say it will take 24 hours to get me off the phone. T-mo app is broken, tired of calling | @249005 Oh no! That is not the experience you should be having! :( Send me a DM and we can get you a #MagentaResolution! https://t.co/Mc0PtWxV6a *JoslynLajoie"
@TMobileHelp only wants written correspondence??? you're a telecommunications company!!!! >:[ | @775790 Uh-oh let's talk about that! Shoot me a DM https://t.co/oJwi530Mfi *KiaWashington
"Spreading the word....

and I'm a @115911 user in Kansas City.  Have been repeatedly unable to place calls the last couple days, incoming calls never ring and sometimes don't even go to VM https://t.co/i98799xoVE | @775791 We don't want this, Dax! Please DM us so we can take a closer look. We want to address your concerns ASAP! *WhitneyJ"
"@115911 I brought T-Mobile Note 8 from https://t.co/bvxp50BH3S for full price. I would like to unlock my note. Tmobile or samsung customer care none helped. | @775792 Hey, Naresh! Are you having a technical issue?! *KellenF"
Anyone else having problems with their @115911 service ? Only have bars no LTE or 4G ????? | @775793 Hey Desiree. Let's make sure we can keep you connected. Send us a DM and we'll check it out *ErikS
@TMobileHelp @4755  the promo for bon appetit doesn't appear to work | @775794 Hey! Thanks for reaching out. We want to make sure you can get your #TMobileTuesday offers. Please meet me in DM.  https://t.co/le8uaMHAU8 *GeorginaRueda
"@115714 y’all really have horrible customer service in store and the ones on the phone act slow I’m going to @115911 ✌🏾 | @774946 Hello Antwine, we hate to hear you wanting to leave the sprint family. Is there something we can do to change your mind?"
"@sprintcare Lily in customer care WILL NOT TRANSFER MW TO TECH SUPPORT. LOUSY SERVICE | @775880 Hello Carol, we apologize for the inconvenience you having with our customer services. But how can I help you today?"
"@sprintcare @115714 has the worst customer service. They don't want to help they want to direct you somewhere else. 🖕🏽 | @775881 Hello Ayana, we apologize for that ma'am. How may we help you today?"
"@sprintcare My phone has said No Service all morning. I’ve turned it on and off and it’s been like that since 5 am | @775882 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare : speaking to a live rep. is nearly impossible and then when you get one on the line , they are not helpful at all. | @775883 Please shoot me a DM, so I can assist you further. - LP"
@115913 I’ll pay my balance once my iPhone is unlocked. I was happy with t-mobile until that occurred. | @776079 @115913 Hey! We'd love to look into your options for unlocking your device. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Your TMobile Tuesday's code for Atom movie tickets is invalid. Disappointed. | @776080 Lets see whats going on Gaurav, DM us! *MelJ"
@TMobileHelp @115911 @136958 for some reason I can't DM these screenshots. As you see these are the towers I'm suppose to be connected (1/2) | @673316 Doesn't look like anything is coming through here either. I'll meet you back in DM! *SonjaKett
@TMobileHelp I'm not able to sign in to T-moible Tuesdays I have an iPhone 7 Plus 128 GB every time I try to use the app I get the pink wheel. Please help | @355269 We aren't about to let you miss those T-Mobile Tuesday goodies! Drop us a DM and we will get you set up! *KatherynA
"@115911 in order to speak to an agent
I need to pay a “ support fee” 
Not too supportive of TMobile | @304762 Shouldn't need to! Send us a DM here on Twitter and we'll be happy to chat *ErikS"
"@TMobileHelp I would like to use the POIP for my lease that’s ending | @174567 Absolutely! I know with the holidays coming, it is important not to have anything extra coming on your bill if it can be avoided. DM me and I will work on that with you. https://t.co/jUueWiMypn *AmandaCross"
So yesterday I tried to get the BOGO offer with @115911 . Went through 3 CS. Finally the last one understood what I want and put me on hold to get my order. Minutes later a 4th CS picked up asking me.. 'How can I help you?' He had no clue what happened? Can @TMobileHelp  help? | @776082 I'd love to help you out today. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
@115911 who can I speak to about not paying their employees properly. I was robbed of my hrs and commission before quiting | @776083 Hi Bryan! Let's get you to message us with details so we can assist. *WhitneyJ
@115714 you have been the worst type of company. No one in your company can fix anything and each department just pushes the blame off on another department. #worstcompany | @776409 What type of issues are you currently having? Please elaborate more for better assistance. -PC
"So someone stole my identity and opened accounts at various places. Kudos to @149880, @115725, and @233595 for handling it quickly & over the phone. 
Shame on @sprintcare for not even having someone to talk to in fraud. @sprintcare think you can have someone give me a call? | @776410 Hi there. Please send us a Direct Message, so that we can further assist you. - JM"
@116447 Zip 85350 Dec 16th Big event #TameleFestival thousands of people attend event. @115714 is deficient now imagine that day. What can be done? | @166626 Team @116447 will be looking into this information that you have provided and will be sending this to our networking team to be researched.
Hey @sprintcare you suck and I’m about to see what @115725 is talking about. https://t.co/CIl0EbrB4M | @619919 Hello there! We hate to hear that you feel this way about Sprint. We would hate to see you leave and pay more money with a less reliable carrier. Please DM us so we can look into any issues or concerns may have and get them resolved for you. -Daulton
"Hey @115714, here’s a fun fact: there’s a whole state between Idaho and Nebraska. Might want to put some cell towers there. | @776412 Hey, are you experiencing service issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Nothing pisses me off more than paying for a phone that never has service. Over @115714 😡 | @776413 (2/2) What issues are you currently having? Is there anything we can do for you? - WR
Nothing pisses me off more than paying for a phone that never has service. Over @115714 😡 | @776413 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
Only been with @115714 for 6months and having problems back to back | @776414 Hello I am sorry to hear this what trouble are you having? -FR
"Switching is good, right? Bye @115911 @115913 it has been an amazing 12 years, but it’s time to switch. | @776415 @115913 Hey Sara! I'd be sad to see you go. 12 years is amazing and I'd love to work with you to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 So is the free Panda bowl gift not working? Stayed in the screen for 5 mins and got nothing. | @776416 Hey, Obadiah! Sounds like you saw the timer that was supposed to shown in store! Send us a DM so we can get you fixed up! *ElleA"
"@115911  having no LTE in Louisville this morning can you guys check on this? Zipcode 40206 | @776417 Happy to check on this, Joseph. DM us so we can take a closer look. *JoanO"
@115911 when I get my new IPhone X do I replace the sim with the one in my old phone? | @141452 Great question! Send us a DM so we can go over details with you! *ElleA
"@TMobileHelp I claimed the $5 Atom movie in the T-Mobile Tues App, but then bought a ticket for the WRONG theater! I canceled the order, but am I able to use the code again for the right theater this time? | @730045 Hey I'm here for you! shoot me a DM Let's talk https://t.co/BMDMqsRi3P *DebKlajbor"
"@TMobileHelp I just replaced my Samsung Galaxy 7 Edge with a Note 8 and I added device protection. I wanted to add ""JUMP"" to this plan, but I wasn't able to do so. Is this an option for Samsung devices as it is on iPhone? | @776418 We certainly want to make sure you do have the correct protection on your new device! Send me a DM and we'll check it out! https://t.co/eNOMRUc3s7 *Shannon Pelletier"
Don’t trust @TMobileHelp @115911 . They steal your phones you send back for returns | @776419 Hey Chris! Stealing is not the T-Mobile way! Let's see what happened and investigate for you! Please send us a DM! :) https://t.co/vv9JsrbUOZ *AbigailRoach
@115913 disappointed with ur n/w speed.More ppl in n/w 'cause of u but tower bandwith not keeping up. Plz boost tower speeds | @432126 @115913 Hi! I want you to have the fastest speeds available and would love to work with you toward a solution. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp hi 
can you tell me where this jacket from the Justin T-Mobile 'Friends' advert is from?
you'd be a real help if you can
thanks xo https://t.co/RxQkPoDrJs | @389797 Hey there! We really appreciate your interest in this, I think it's a sweet jacket too! I love those, I have a few green ones! We sadly don't have any information on where it came from, but I'm sure you can find many online! :D *AbigailRoach"
@115913 on how to go about getting the iPhone 8 | @776079 @115913 Hey! We've got your DM and will be replying shortly. Thank you! *AlissaFast
"Hey @115911 @TMobileHelp your customer service people should probably not hang up on customers when they express frustration with the help they are getting. Just saying. | @776686 I would love to work with you today to turn this experience around! Send me a DM, and we'll get started! https://t.co/QdMOv35qgk *PeterLabrecque"
@115913 Why doesn't T-Mobile honour its agreement with me?  Why aren't your people returning telephone calls and emails?  Why can't you just get the billing right in the first place? | @776687 @115913 Hi Mark! I'm here for you and would love to check out your bill. It's important that it's 100% accurate. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Tuesdays app keeps erroring - can't redeem magazine offer. No reply from DM to @TMobileHelp - what do I do? I've NEVER been able to redeem a TMT offer. EVER. Always one problem or another. It's a real bummer. :( | @776688 This will not do! We need you to be able to check into all the #FoodPossibilities with this sweet subscription! I will meet you back in DM to figure this out with you, my friend! https://t.co/cX9JRYxboR *MelissaStephens"
@115913 your returns department stole my phone when it was shipped back @TMobileHelp and @115911 have been unable to locate that phone even though ups shows delivered and received by that team. Check it out your self. UPS 1ZX1392R9091155042. Now I’m out 381.24 | @776419 @115913 I see your DM and will meet you there! We want to make sure we locate that device for you. *AmandaCross
@117543 is the 4G romaing partner finally in affect for west wisconsin like Monroe wisconsin? | @776689 @117543 Hey! Great question and we'd love to take a look. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Been with @115911 for 13yrs and they want to be fucking up my bill. @115725 what’s Good? | @124687 Oh no, Seff. I'm sure we can clear up what's going on with your bill, DM us. *JoanO"
@115913 ur network is crippled in nyc. Extended range lte is complete garbage. Same problem since March with future promises. Unbelievable. Put out a ticket again let’s see the uncarrier do something quick. | @136503 @115913 Hey! I want you to have the best service you you deserve. Send me a DM and we'll get to the bottom of this! https://t.co/3sF8qpf2nx *AlissaFast
@115911 I subscribed to Bon Apetit through the tuesday promotion but it's not showing up! Please help! | @278473 Lets makes sure you get access to all that good food! DM us and we'll check this out. *MelJ
@115714 is really starting to irk my last nerve | @776779 Hey there. What's going on? We'd like to help. - KF
Set an appointment they said...still waiting almost 40mins past my appointment time.. @115714 #tricounty #awful | @776780 Apologize for the inconveniences. Are you currently at one of or our stores? Is there anything we can help you with? -PC
@115714 y’all did me so dirty 🤦🏿‍♂️ | @776781 Oh no! What is going on? -JM
"@115714 will verizon galaxy s7 edge work on sprint | @776782 No, it won't. The Samsung Galaxy S7 edge Special Edition is eligible and is sold by Samsung only. -LC"
10+ years with @115714 and they said I'm a valuable customer but won't grant an extension...customer no service...need to switch! | @776783 I need to send the secure link in order to assist you. -FR
10+ years with @115714 and they said I'm a valuable customer but won't grant an extension...customer no service...need to switch! | @776783 Hello I will be happy to look in to getting you an extension. Please send a private message -FR
i won’t feel successful in life until i leave @115714 | @168477 Hey! Why do you want to leave us? What's going on? Please let us know to further assist. - EG
".@115714, Thank you for making the cancellation of my mom’s phone as gentle as possible. It’s hard after her passing to close up all her affairs & I appreciate your exceptional @sprintcare in getting it done because even these little things feel heavy on the heart. Miss you Mom. https://t.co/rWEe1bVwRl | @776784 My condolences to you and your family. Thank you for reaching out and sending the lovely picture of your mom. My prayers are with you. -FR"
I started out with Nextel which @115714 bought. We've only ever had this service about 14 or 15yrs. I want 4lines but it's unaffordable with sprint. Im seriously considering @126302 because they are only $100 4 what I need 2give phones 2my kids. Any1 hv any stories 4me | @776787 We wouldn't like to see you leave. From what we can see you're willing to lower your monthly bill.  Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -PC
"@115913 I have a question is there a way for someone from you to team to contact me now!!! Very important | @599280 @115913 Hi Misty, I'm here for you and would love to help. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"I’m watching SuperGirl on my phone. I get not one, not two but around 12 calls from unknown numbers. I answered one and the person tells me I’ve called them when I never have, what’s going on? This is scaring me @115911 | @776982 Send us a DM so that we can get a few more details from you Astrid. *KaeW"
@TMobileHelp BOGO Great! How about us poor slobs who already have a line with T-Mobile how about giving us a break say 50% off a Samsung Galaxy Note 8? Just something to show you give a crap about us! | @776983 Getting a deal is always great! DM for more help! *AlexGreen
"@TMobileHelp Hey, what happened to my Panda Express? I never got my bowl but one line on my account got it twice. So bummed. | @719430 Uh oh shoot me  a DM let's talk about it ! https://t.co/oJwi530Mfi *KiaWashington"
@793-Mobile  @TMobileHelp @289172 https://t.co/jJImphFB70 | @776984 Thank you so much for reaching out today! A strong signal is a necessity especially when you are pregnant! You need that peace of mind! Drop us a DM and we will check it out together! *KatherynA
"@TMobileHelp 6th week of my T-Mobile Tuesday app not working | @501397 T-Mobile Tuesdays deals are the #BeesKnees, let's get you fixed up! Meet you in DM! https://t.co/8Ra5p7pOl6 *KealeighBradford"
"@TMobileHelp I was so happy to get free Panda Express. The App wasn't clear I would only have 5 minutes to redeem my prize. Is there any help I can get on this? I opened it at 9 am this morning, and no PE was open. | @776985 Help is in our name! Send me a DM and we'll chat details! *EmilySchooley"
"How many @115911 customers also got pver charged by Basic Outfitters and are getting no help getting your money back, their system goes down and im the one that gets screwed, not cool | @776986 We want to make sure you're on the right path to getting your money back as soon as possible. Send a DM my way and I'll be happy to lend a hand. https://t.co/plE6XCdHhz *CharlesOpacki"
"@TMobileHelp i hate your $25 upgrade fee | @510767 Ouch, harsh words, Nikki! We don't want you feeling this way! Send us over a DM so we can go over things! https://t.co/Qz0L1xpZB7 *MikePerez"
"Data speeds in Seoul with @115911 ""roaming"" have been abismal this trip. Spotty coverage, unusable speeds, and constant timeouts | @777157 Hey there, Jared! We want you rocking awesome speeds wherever you are! DM us so we can see what's up! *MelindaR"
"Wow. I have just spent 20+ hrs in 4 days for a broken #iphone w/ @115714 & @AsurionCares. Worst experience ever. | @777270 Hello Amy!  Wow, that is a long time to not feel satisfied!  My experience with Asurion was great!  I got my replacement device the next day, I paid my deductible, well worth it!  This enabled me to have a device to turn in now because I do want to upgrade! -MB"
Hey all @115714 DOES NOT FOLLOW THROUGH WITH PROMISES!!! 😡 #SprintLiestoCustomers #Store265withSprint #HorribleService #NoFollowthrough | @271476 Can you provide a convenient time to be contacted? -Resolution Sup TM
"Hey @115714 why do I have to pay off a lease of a phone that was stolen? I have a police report number to show it was actually stolen so why should I have to pay off a phone I no longer have? | @462242 It is unfortunate that this happened to you. However, that doesn't take from the fact you still are responsible for the agreement on the leased device. - JM"
"@115714  can kiss my ass. Y’all ain’t never getting a dime of mine again ❌❌❌ | @153501 Wow, that’s terrible! What's going on? - RR"
@sprintcare I am trying to reach sprint exec services and am getting a message saying “this number is no longer in service”. Please advise. | @777278 You will be contacted momentarily
"@sprintcare I am trying to reach sprint exec services and am getting a message saying “this number is no longer in service”. Please advise. | @777278 Amanda, please let me know if you were able to order your device. I completed everything on my end."
"Hey @115911 is the service down in Atlanta? I have full bars but have no data. | @553904 Hmmm, let's see what's going on there, Antonio. DM us, let's get you back online. *JoanO"
When it's #TmobileTuesday and it doesn't give you instructions so you LOSE YOUR FREE PANDA EXPRESS. I'm so sad. 😭😖😔 @115913 @115911 | @777279 @115913 Hi Sierra! I want to make sure you get #thanked today. Let's meet in DM so we can go get to the bottom of this. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 are you guys ever going to fix the damn issue with the iwatch series 3 not sending messages over lte? | @777281 The latest software update should have addressed this, but lets make sure you're completely set up- DM us! *MelJ"
@144529 @tmobilehelp my 5 dollar promo code isn't working says invalid. | @705771 Let's make sure we're doing everything we can to help you #GetThanked! Please follow this link: https://t.co/rAosiBSeqZ to DM me! *PaulPerkins
"@ATT @117735 apparently it takes you guys all of last nights and all of today morning to investigate an issue I had with emailed proof, and still no call. Can you explain this? @ATT @117735. Is your customer care better than they are @TMobileHelp @115990 | @777282 We would love to have you join our #magentafamily! Send  me a DM, and we'll take excellent care of you! https://t.co/zXrDYDCnIa *Bridget Wren"
"Fuck @115911 your service is bootycheecks | @777283 We certainly want you feeling better about your service, Kyle! Let's address these concerns. Send us a DM so we can assist. *KeithM"
"@115913 @tmobilehelp ran out of time, need to do productive things today.  figure it out, fix the problem.  and let me know that it is done.  today.  not tonight, not tomorrow, *today*.  I should be done emailing and calling except to express my gratitude if you get it right. | @776687 @115913 Hey Mark! We've got your DMs and will be replying shortly. Thank you for reaching out. Your time is valuable. *AlissaFast"
"@115911  when making a insurance claim do i get the exactly same phone or  there are other model options?? | @128516 Great question, Roberto. DM us and let's look into your options. *JamieK"
".@TMobileHelp Went to a T-Mobile store to add a new line with my Pixel 2 and they are saying the rebate offer is expired. I read on the website that it's till 12/2/17. What does this mean ? | @777284 Hey there, Abhi! Your Pixel 2 would pair wonderfully with our 4G LTE network! Send us a DM and I'll get you covered with all the deets! :) *MiaMonk"
"Hey @TMobileHelp, Your TMobileTuesdays app appears to be inaccessible for VoiceOver users on iPhone. When I go to an item in my stuff tab, I can't read details about it. Only thing I can do is redeem. Any suggestions? | @777285 #GettingThanked should be easy! DM me and we'll work on making that happen! https://t.co/GfMqTm3Joc *LizRackliff"
"Panda Express doesn't know how to process the #tmobiletuesday #getthanked free bowl offer for a dozen of us who came to use it. Feels like a bait and switch @115911 since we all came for a free bowl but now end up having to pay. | @777286 No bait and switch here! While this offer is only available at participating locations, lets make sure you get all the details. DM us! *MelJ"
"@115911 if I opened a line in the last month and haven’t used it for a promotion can it be applied to the BOGO for the iPhone 8? | @130815 Send us a DM, Lyle! We'd be happy to get you more info! *ElleA"
@115913 your customer service peeps are INCREDIBLE!!!!! @TMobileHelp | @765804 @115913 #Magenta👊Bump Only because our customers are just as incredible!!! *SonjaKett
"Hello @TMobileHelp, the accessibility of your ""t-mobile tuesday"" app with assistive technologies on iOS is horrid and requires much guesswork. Please fix, would be more than happy to feedback where there are relevant issues. | @255668 Magenta Queen 👸 is here to save the day! Send me a DM so I can help. :) https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp i didnt get the panda express bowl but my friend did for #TMobileTuesdays why is that? | @603325 Let's find out! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk further? *JonathanMacInnes
"Yet again @115911 and @TMobileHelp goes above and beyond! I messed up on my redemption of a free bowl at @239217 from #TMobileTuesdays and their customer service on Twitter (Joshua) just took care of it. Finally, a company that gets customer service! https://t.co/FvDuDwdrmN | @777570 Woo hoo! Thanks for the shoutout, Shady! Enjoy your tasty treat!! *EmilySchooley"
"@TMobileHelp yo I’m talking to 611 and your lady needs to go through training again because she knows less about the apple⌚️ than I do | @777571 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
@TMobileHelp Do you still have the ZTE Quartz Smartwatch? | @777573 Most def! We want your wrist rockin' in style. Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith
Love #tmobiletuesday but they changed instructions for @239217 3 weeks in a row. Lost my free bowl. Sad. @115911 @115913 | @777574 @115913 Hey! I'm sad to here this and would love to work with you to make sure you get #thanked today. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Your T mobile Tuesday code for the movie ticket doesn't work for me. Gives an error. Can you do something about it? | @777575 We absolutely want you to #GetThanked, Soham! Send us a DM and let's figure out what's happening. *KeithM"
@TMobileHelp why didn’t I get anything for Panda Express ? https://t.co/CH2gdYfoFd | @777576 Hey Shoot me a DM https://t.co/oJwi530Mfi  let's talk! :) *KiaWashington
@TMobileHelp is there a way I can provide feedback on one of your customer service people that helped me in store? This guy went above and beyond and helped me when another store told me they couldn’t & he deserves good feedback. | @175252 Thank you so much for the #ShoutOut! I'd love to hear about it! https://t.co/oJwi530Mfi *KiaWashington
"hey @115714, why is literally everything about you so horrible | @777697 Thus is not something we want to hear from you. Please send us a Direct Message with your situation, so that we can further assist you. -AP"
"@115714 No return contact needed to me, but please, update and try to redesign the site.  At least try it for yourselves.  You will see very quickly it is as bad as the sprint app that takes you to the website to login | @777698 Hey there! Just to check, since when have you been experiencing issues with the website? - LP"
"@115714 5 years of dropped calls and no data between Little Rock and Conway, AR on six lane I-40. Please fix. | @467296 Hey! We would like to know more details about this. Please send us a DM to provide further assistance, -R.S. https://t.co/rMApsV8PQY"
"@115714 you're about to lose a customer that's been with you for about 10 years! 😡 My wife has been on hold for over an hour! #customerserviceisshit https://t.co/0nXInlSvq3 | @777700 Hi there! Thanks for reaching out. What questions do you have? Please send us a Direct Message, so that we can further assist you. -S M"
@115714 have my internet back but this is rediculous. You need to start refunding people when your service is down and send out texts so we know what the hell is going on. That’s 2 nights in a row I’ve been without service so why am I paying for that time? | @251137 We apologize for the ongoing issue. Our network team is aware of & working to restore service ASAP!
Hello @TMobileHelp I was buying a phone in your app and when I was doing the electronic signature it stopped working | @201147 Oh no!!! I want to fix that for you right away just send me a DM I'll be happy to assist https://t.co/9PL1jl5Ac2 *JamesO'Daniel
"Dear @115911 please fix your service in downtown Santa Monica.  It’s always stuck at 1.5 bars. | @325638 Russ, we want to make sure you have amazing service everywhere! Send us a DM with the location details and we will take a closer look! *KittyG"
"@115911 What's wrong with this picture? If you are going to force a password reset before I can pay my bill and then say the new password doesn't meet the requirements, you'd better let me know which requirement it doesn't meet or the bill isn't going to get paid. https://t.co/mKkpnqbmks | @777721 Super weird Scott! Shoot us a DM and we'll get to the bottom of this! *KittyG"
"@TMobileHelp I want to order a flip phone.  Butvi want him to have the same number he has. How do I do that | @451828 Hi, the #Uncarrier has a phone for every lifestyle and budget. Let's meet in DM and we can talk details: https://t.co/cDHmSFlO12 *NathanLovato"
"Stephanie, you can read the DM’s — look into it. Your team said they’d take care of it yet here we are.  @115913 @TMobileHelp @135517 @139105 @354094 https://t.co/Mz8lLxEM0x | @205484 @115913 We'll check those out and meet you in DM shortly. *StephanieGarza"
I mean how many times must we go through this? @115913 @TMobileHelp @135517 @139105 @354094 https://t.co/QDzluHhoBF | @205484 @115913 We are here to help and would love to work with you. I'm confident we can figure this out together. *StephanieGarza
"Tonight: @115913 @TMobileHelp @135517 @139105 @354094 

“We regret to inform you that due to a trade-in device issue, your T-Mobile line  no longer qualifies for the  promotion and monthly bill credits will no longer apply.” | @205484 @115913 I would love to look into this with you. Looking forward to your DM. *StephanieGarza"
@115714 get your shit together! I pay to much for my service to suck this bad! #stepyourgameup | @777747 Apologize for the inconveniences. What type of issues are you currently having with the service? Please elaborate more for better assistance. -PC
"Just got my new phone & i need no change my unlimited data plan from AT&T 
Who wants my business and what to you offer.
@115714 @115911 @119511 | @777748 How about Unlimited with 10GB of hotspot and Hulu for $60 for one line. How does that sound? - JM"
"Just got my new phone & i need no change my unlimited data plan from AT&T 
Who wants my business and what to you offer.
@115714 @115911 @119511 | @777748 Need more lines? Good! Second line is $40 dollars. Lines 3-5 are $0! - JM"
"Lol @115714 , tried charging me $200 for saying they “never received” my iPhone when I purchased the 8. 🤦🏻‍♂️ | @777749 This issue was resolved? -JM"
"@115714 is my bill that overdue? https://t.co/I5xO7j0ceK | @777750 Hi there! I would be happy to look into that. Please shoot me a DM, so I can check it out for you. - LP"
I’m so sick of @115714 they don’t do ANYTHING that you tell them to do and today is the day I switch to someone else! I’m done | @777751 Hello there! We would hate to see you leave Sprint being such a valued customer. Please shoot us a DM so we can look into any issues or concerns you may have. Thanks! -Daulton
"Kennedy S.: i checked the phones from top to bottom and found the eligibility for unlock has been locked until year 2099, it was built it on the phone SCAM! @115714 | @777752 Hello   I am sorry you feel this way all information when purchasing a phone is in the agreement at the time you get your phones. -FR"
"@116447 hi there, so i am broke and my bithday is coming up (dec 1st, yaya fellow sag!) and i was wondering if you could do something about my phone bill? xxx | @643869 Team @116447 would be happy to reach out to you.- You will be contacted today."
"@115714 Whybisbmy phone bill consistently $600 Montly for 5 lines and others tell me they pay way less??? | @777753 We'd like to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115725 you’re just great.. 2 business day phone delivery that turns into 26 days.. but make that 27 since you requested a signature that I won’t be home for. @115714 @115911 who can save me | @777754 Hi Patrick! We'll be more than glad to help you! Please send us a Direct Message, so that we can further assist you. -AP"
To start with your service is the pits! Dropped calls and forget about searching the internet if you are inside a store.  Tried to get out and you never canceled my account.  Had to call 3 times!  They still have not unlocked my PAID OFF phones! On try #3! LAME!  @115714 | @777752 Hello I will be happy to follow up on unlocking your phones. Please send a private message so I can send the link. -FR
@TMobileHelp having trouble redeeming the atom code. Says can only use one promo code but I have never used any promo code lol | @255115 Hakuna Matata! We've got your back! Send me over a DM so we can ensure you #GetThanked! https://t.co/Qz0L1xpZB7 *MikePerez
Is it normal for your store to make copies of drivers licenses @115911 ? A little sketched out by that. | @276067 Thanks for checking with us! That is a standard practice at our retail locations for consumer protection. DM me if you want to chat a little more about your experience! I'm happy to help! :) *HillaryTurner
@115913 looking to drop Verizon. Convince me to sign up with T-Mobile! | @778014 @115913 We'd love to have you on #TeamMagenta! Let's chat deets in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"GOD DAMNIT @115911 
YOUR SERVICE SUCKS DICK! It’s so fucking slow, and it’s like that all over Orlando!!!! | @778015 That's now how we want you to feel about our service. DM us and let's see what we can do to turn this around for you. *JamieK"
@115911 @115913 JOD was removed from my account because I jumped to a phone and returned it before 14days and that supposedly changed my account. This is not a reason to remove JOD from my account. Can that be put back please. How is that possible? | @778016 @115913 Let's look at what options we have available for you. Looking forward to your DM! *StephanieGarza
@TMobileHelp if somebody replies to my last tweet my home visiting occupational therapist it's running very late just buzzed to be let in the building. | @425685 T-Force will be sure to get you all the BOGO info you need :) DM me and I'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz
Was on jump on demand and jumped to the Note 8 but ended up returning it before the remorse period was over. Well I just found out that I no longer have JOD because of it and they said nothing can bring it back to my account @115913 how can this be possible @115911 terrible | @778016 @115913 Let's see what we can do to get you on the financing you want. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 @115913 some of your customer care reps are horrible. Shady practices #bogo | @138054 @115913 We want you to have an exceptional experience each time you contact us. Let's work on turning this around https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 judging by a simple Google search I'm not the only one you're pulling this shit with either | @279062 Yikes! I don't want you to feel this way. Let's continue to work in DM to get this issue resolved. https://t.co/cbaCC4vqgh *MichelleWalker
@115911 & @115913 as a leader I thought you should know how your former and current customers are being mistreated. This was an error that @115911 has admitted to but refuses to fix with even a simple letter! | @778018 @115913 I would love to see what options we have to help out. Looking forward to a DM from you. *StephanieGarza
"#storytime with @115911 and @115913! I was a TMobile customer for almost 5years and after left due to a situation in the story, not only has tmobile as a company refused to fix an error in my bill! They have lied 🤥 numerous times. | @778018 @115913 Let's take a closer look at this together. Please send me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 I was looking into TMobile tuesday for free panda bowl and click the bottom ""Im not sure"" and it still redeem the code :( anyway to reset it? | @530519 Aw man! I definitely want you to #GetThanked so let's figure out how to make it happen! DM us here so we can chat. *BlakeT"
@115913 I tried doing the free bowl at Panda Express and they didn’t know what to do they kept telling me that I have to do it online and it didn’t say anything or a code to do it online can you help ? | @778019 @115913 Hey! Let's make sure you get thanked today. Send me a DM and we'll chat about your options. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp uhhh... tad embarrassed for being irate but please check out my DMs | @778020 Hey there, Amy! It's all good. I get passionate about my food, too! :) We'll make this right, just send a quick DM along here, and we'll make it happen: https://t.co/HuQi0EoCEV. *JasonBurr"
"@115725 and @VerizonSupport Looking to switch 5 lines from @115911, whose gonna help me?!? | @566785 We'd love to turn this around for you. Let the #MagentaHeroes fix everything. DM me: https://t.co/m0OQWGlE4J 💪😎 *SamoAljasim"
@115911 @115913 today’s #getthanked sucks. Last time we ordered online today I have to show it to the cashier... thanks for nothing. | @778021 @115913 Hey! I want you to get the thanks you deserve. Send me a DM and we'll chat about your options. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 my data was never high speed to begin with. ""BitchassMobile"" https://t.co/bZnQAShzAf | @778022 If you have concerns about your service, DM us and let's talk. We're here to assist. *JamieK"
"@115911 I apparently switched 4 lines too early by 5 days to be eligible for BOGO promotion. If I cancel, switch carriers, and switch back, would I be eligible? | @778023 Hussein send us a DM so that we can discuss your options. *KaeW"
"@115911 need some help | @122422 We're here! Send us a DM to TMobileHelp and we can chat about account specifics, Jake *ErikS"
@TMobileHelp I am trying to use my atom code for a movie but it keeps on giving me an error. | @778024 Thanks so much for reaching out as we care about making sure you #GetThanked! I see your DM and will be following up with you shortly! *PaulPerkins
"@115911 @TMobileHelp @AppleSupport @115858 I’ve had this phone for two months and it’s worked fine but now it won’t read my sim and keeps saying phone not allowed, what does that mean? https://t.co/16LOu4Qtvr | @778276 Oh my! Send me  DM, and I'll check it out! *Bridget Wren"
"Called into 611 to #TMobile CS and was going to set up Digits and the woman from that department deactivated my sim card for the line! Not cool! @117543 @88096 @115913 | @778322 @117543 @115913 We've got you covered, Chris. Please DM us and we'll make sure all is set up correctly on your account: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare @115714 I own both iPhones on my plan and asked you to unlock them 3+ days ago... 🤬... chop chop! | @778334 Hey Jason! Please, DM us to review this. - GS https://t.co/rMApsV8PQY"
"@sprintcare Hola. Quiero comprar un HTC Bolt, que directamente solo acepta Sprint y Boost, me dijeron que a ustedes les puedo pedir el código para que lo pueda liberar/desbloquear, ¿podría hacerlo? Considerando que no soy usuario de Sprint. | @278787 Lucas, gracias por acercarte a nosotros en este dia. Para poder desbloquear un telefono, el mismo debe pasar por un proceso de verificacion de elegibilidad. Envianos un mensaje directo. - JM"
"I’ll beat everybody ass that works for you, on God @12346 @115714 | @744405 Hey there! What's going on? Please let us know to further assist. - EG"
"@115714 is the worst service I’ve ever had. Wait.... their the worst Carrier.... I almost said they had Service! Hahah that’d be a lie... | @136459 Please allow us the chance to change your mind. Just send us a Direct Message, so that we can further assist you. -LC"
If only I️ had 4 bars @115714 https://t.co/GTyEGIZrJK | @778335 Sounds like something we need to look into. Please send us a DM so we can further assist. -AT
"If only I️ had 4 bars @115714 https://t.co/GTyEGIZrJK | @778335 The bars don't necessarily indicate bad service, even though they are designed for that purpose.  The question would be if its happening to you all over or in a certain area?  If you've reported through your device any network issues? -MB"
"@115714 @54903 I ask a simple question I get some long story,  I just want the phone that I want and can't get a straight answer.  I have been on the phone for an hour. This is unacceptable Sprint.  Next I will be going to the BBB and I mean that with all my heart. | @778336 Hi, I have been trying to write to you however with our platform it deletes what I am writing each time you write again.  Please send us a dm so we can help you here.  We want to help you resolve this."
"I’m so tired of @115714. I need a new company like YESTERDAY | @778337 What is making you feel this way? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714’s service has progressively gone from ok to straight garbage recently. Phone is completely useless unless you are on a WiFi connection. Idk which company to switch to though. 🤔 | @203637 This is definitely concerning to us! Allow us to get a closer look and get this resolved, please DM us -Maria Q"
"Your service is ridiculous!!! I have been waiting over 15 minutes to talk to a customer service rep. You are the most expensive wireless service with the crappiest customer service. Been with you since you were Cingular. On month to month, should switch to @115714 or @115725 | @778338 Hello there Jennifer! Contacting your carriers customer service shouldn't be so difficult!  Come on over to Sprint! We'll make the switch easy as can be! Please send us a DM for further details. -Daulton"
"@sprintcare nothing like spending two hours on the phone with three different departments to be lied to when being “helped out” | @778339 Hi there! Please send me a DM with details, so I can assist you further. - LP"
@115911 your company failed to inform me that my previous promotion was going to be revoked when adding Netflix. Even after being told my plan wouldn’t change and the price would be the same. | @424853 Oh wow. Tell us more about your experience in a DM Aaliyah. *KaeW
@TMobileHelp is there a way to check voicemail when phone has no service? 11101 zip code and 11372 also. | @778341 We don't want you missing any important calls! Send me a DM and I'll take care of you! https://t.co/eNOMRUc3s7 *Shannon Pelletier
@115913 I’m interested in knowing why your reps have no clue that regardless of where they are located T -Mobile is one ☝️why your reps are not trained to take ownership and go the extra mile? | @778018 @115913 Hi! It's important to ensure all of our customers have a great experience with us. We've got your DM and will be replying shortly. *AlissaFast
@239217 wouldn’t let me use my free bowl from @115911 😩😩 | @778342 Hey there! This offer is only at participating Panda Express locations. I recommend calling ahead to make sure that restaurant is participating! Dm us so we can get you squared away! *ElleA
@115913 why can't your customer support give service like you would. #problemseverymonth #attitudesduringthanksgiving | @778343 @115913 Hey! We're here for you and would love to help. Send me a DM so we can chat! https://t.co/3sF8qpf2nx *AlissaFast
"Got charged for an international FaceTime call, yikes. @TMobileHelp | @778345 Unexpected charges are never pleasant! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
I have 5 lines with @115911 4 voice and 1 data. I've been a customer for about 5 years but have received three defective phones from them with no hope of a solution. I want a company that will stand behind its phones. @115725 can you hear me now? @115913 | @778346 @115913 I'd love to hear about what's going on with your phones. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp you might not want to put a 5 min timer on your coupon to @239217 because their drive thru takes 30+ mins and their workers are rude. | @778347 We want you to get your thanking! 🐼 Send us over a DM so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez
"@115913 I wish I could find a plan to hook up my 80 YO parents something reasonable. | @253915 @115913 We have an amazing T-Mobile ONE 55+ plan, 2 lines for $60 after auto-pay. DM me any questions! https://t.co/7gT2t6PtXx *StephanieGarza"
"@115913 @115911, I want someone to fix this and take ownership and not take advantage of customers like myself. I have spent countless hours on the phone trying to get T-Mobile’s error fixed, they even tried to blame it on Verizon.. how sad | @778018 @115913 I see your DM and will be meeting you there shortly! *StephanieGarza"
@TMobileHelp I'M IN DALLAS / JUST RECEIVED/ANOTHER 'REMINDER' TO-PAY-BILL !!! Trouble-Is 'I-ALREADY-DID'... 5-HRS AGO /// | @741980 Hey there! I know it's no fun to get those notifications when you've already cleared your bill up. Let's double-check and make sure that everything's in perfect shape. Could you please send me a DM so we can take a look together? https://t.co/HuQi0EoCEV *JasonBurr
@115913 fix your shitty network before we all go to @115725 https://t.co/WH8Ya4PLbT | @294731 @115913 Hey! You deserve so much more than this and I'd love to work with you toward a solution. Let's get you back in the fast lane. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp my T-Mobile Tuesday app doesn’t work and I want the free Panda Express bowl | @501397 Just responded to your DM, my friend! Check out your inbox, and I look forward to working on this with you today. Chat soon :) *AlexKimbrell"
"Could this be why I get no @115911  signal in Michigan?? https://t.co/4DUFvFnV4L | @621650 What are you experiencing, Gypsy? Staying connected is important so we've got to deliver. DM us and we'll check this out for you. *WhitneyJ"
@TMobileHelp ; Hello I would like to unlock my Samsung S8 device purchased from https://t.co/oU1SfXd6dN carrier unlocked for T-Mobile. Could you help with that. I need this unlocked for one month for overseas travel. I have been T Mobile customer for more than 2 years now | @778615 I would love to help out here today! :) Send me a DM and let's get started! :) https://t.co/86MicZnF9C *WarrenCamp
@TMobileHelp ; Hello I would like to unlock my Samsung S8 device purchased from https://t.co/oU1SfXd6dN carrier unlocked for T-Mobile. Could you help with that. I need this unlocked for one month for overseas travel. I have been T Mobile customer for more than 2 years now | @778615 Looks like we can't send a DM - we leave this option up to you - adjust settings here: https://t.co/HwlsF8tAG7 so we can help. *WarrenCamp
"@115911 & @115858 can suck my ass. Nothing but problems w this phone. My 5s never failed me. | @778617 There's nothing like a flawless device, trust me, I know so I want to assist! Send us a DM so we can explore your options for a replacement. *WhitneyJ"
"Come on @115911! My internet is too slow today! #Tmobile | @540908 We'll take care of that, Dorothy. DM us, we're here for you. *JoanO"
"@115911 need some help here https://t.co/4c5DaDGej5 | @778618 Let's check that out, Jose. DM us, we're here for you. *JoanO"
"@115913 @115911 
I have a VERY SERIOUS fraud issue & I need someone to call immediately! The 2nd line on my account was my husband's & was hacked last night. Has NO PHONE USAGE NOW! 3 hours w/customer support, dropped calls, & no live person to help! | @778619 @115913 Hello! This is not the experience I want for you at all and I'm here to help. It's important to get this taken care of ASAP. Send me a DM so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp I’m trying to figure out I have left to pay on my phone in order to get an iPhone X | @778620 I got you! Send me a DM and we can take a look. :D https://t.co/SOlY6pwpus *EricMarentes
"Wow been a customer of @115911 for over 5 years and they can’t help me at all today!!! Now stuck with a phone I don’t even want!! So lame!!!!!im pissed! | @778621 We appreciate that kind of loyalty, Molly! I'm attached to my phone so I get how important it is to be completely in love with your device. DM us so we can check out your options. *WhitneyJ"
"@TMobileHelp can you see if I am on a dealer account for my plan? | @623113 Good morning, Zak! You've come to the right place. T-Force is full of account experts! :) Let's check into that account status together. Could you please DM me here so we can dig into it? https://t.co/HuQi0EoCEV *JasonBurr"
@TMobileHelp Why am I getting a “Service is restricted” error when I try to make an outgoing call. I pay my bill before the due date every month. This shit needs to be fixed and I want a credit! | @631401 Yikes! Let the #MagentaHeroes fix this for you! 😎  DM me ➡ https://t.co/m0OQWGlE4J 🤝 I got your back! 💕📶 *SamoAljasim
"@115911 why when I paired my Apple Watch it says your digits number is paired but that’s not my phone number 😅😅😅😅I’m very confused. | @395135 Hmmm, Rai. I know how important a seamless experience is. Let's get a few more details so we can assist. DM us and we'll get started. *WhitneyJ"
@TMobileHelp So I paid for 2 day shipping yesterday and my order still says processing. So I’m guessing it’s not actually 2 days? | @158880 The shipping package time frame takes place once the order is done processing since there are a few steps that come before. Send me a DM so we can see what the hold up is and look into that order for you! https://t.co/yZ5k0mtFsX *SonjaKett
"@115911 he actually knew what the problem was, why it occurred and how to fix it. Like good god he did what 10/11 of of your staff couldn't | @279062 I'm glad that you were able to get things sorted out! Trey for the win! Let us know if you need anything else. We're here for you! https://t.co/cbaCC4vqgh *MichelleWalker"
"Switching to @115714 has been the worst thing I've ever done. | @778700 Oh hey Caylin, we don't want you to feel this way? What's going on today? -MB"
I’m 100% convinced that @115714 slows down my data DAILY from 12-3pm. No way it can be this consistent and be a coincidence. @107171–> 🆘🆘 #verizon | @778702 (2/2) Do you usually have issues in one or multiple locations? How long have you been experiencing this? - WR
I’m 100% convinced that @115714 slows down my data DAILY from 12-3pm. No way it can be this consistent and be a coincidence. @107171–> 🆘🆘 #verizon | @778702 (1/2) Thank you for bringing this to our attention. We would love to look into your concern. - WR
@115714 y’all see @115725 trying to steal your customers... what y’all go do about that? 👀 | @778704 What seems to be going on with the service? Allow us to take a closer look. Please DM us. And thank you for being the best part of Sprint and sticking with us! -Maria Q
"hey @115714 @sprintcare quit making promises you can’t keep. don’t tell your customers you’ll call them
back at a certain time, then not call them and when i call you on it have no record of this in your notes. worse than a crazy ex girlfriend!  #sprintistrash | @778705 Hi! That sounds concerning. We'd like to look into this situation. Please, DM us. - GS https://t.co/rMApsV8PQY"
@115714 still out here being straight trash. They begging me to switch to Verizon at this point | @367144 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q
"I'm so fucking pist rn I waited 17 days so far for the iPhone x just so they can tell me this @115911 fuck you guys I'm switching https://t.co/KSbYWkED8Y | @697579 Hi Tommy, let's see what's going on with that order. DM us, we want to make sure you get that iPhone you want. *JoanO"
"While your at it please respond to my fraud report @115913 PLEASE DM ME NOW. 
#TMobileTuesdays https://t.co/Gp3twCvWMG | @778619 @115913 Hey Solei - we're here and want to get this addressed immediately. I'm sending you a DM now so that we can dig in and get this resolved. https://t.co/93XwcSKFIy *RayButler"
"Dear @115911 love what you guys offer world citizens, happy customer majority of time, but please beef up your identity security. Two times this year you guys have allowed someone to change my SIM UNAUTHORIZED! Very not cool. How does this happen? | @267976 Hi, Derek. We'd be happy to take a look at the security measures in your account and safeguard your data. Please DM us, we're here to help. *JoanO"
Here to another 2 weeks of waiting for this iPhone thanks @115911 and @115817 @115913 because tracking your package and calling 100x to get things resolved is fun!!!😡😡😡 | @778942 @115913 Hey Alex! Waiting for a new phone is no fun and we'd love to work with you to get you an update on it's delivery. Send me a DM so we can check it out. https://t.co/3sF8qpf2nx *AlissaFast
@115911 @115913 why is your customer service making it a nightmare to switch my 6 lines + 5 new phone purchases from att to tmobile? | @778943 @115913 Hi Benjamin! This is truly not what I want for you and would love to make the process of switching as smooth as silk. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp is there a problem with tmobile service today or the past few days my internet doesn't load and I dont get much service and the calls keep going in and out?? | @778944 Hey friend! No data is no bueno, you need it for all the holiday shopping for sure! Let's dive in right away, DM me here to get started! https://t.co/wS7tizxjtQ Thanks! *EmilyNewman"
"@115913 
& Stephanie Garza, this is ridiculous!
Fraudulent activity with my cell phone device and I can't get a live person to respond???? And it's the holidays! 
#TMobileTuesdays #TMobileMVP #TMobile | @778619 @115913 Hello! We're all live here and would love to work with you to get to a solution. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Debating if I have to go back to my old company or not. This is too frustrating to deal with for something that should be available to me! @115911 @115913 | @778945 @115913 Hello Brenda, before you go, please give us a chance. Send me a DM so we can chat. *AlissaFast"
"@TMobileHelp question. I have the T-Mobile One plan and am going to Sri Lanka for two weeks. Is my data free? Also can I call and text USA numbers for free? That's what I heard, just confirming. Thanks | @778946 We can totally take a look into all of your options! Unexpected fees or never any fun! Send a DM our way and we can take a look! *JenniferRogers"
"@144529 @115911 I want to use my TMobile Tuesday for @144818 but I can't see which one is for the Spanish language format. How can I see? | @127120 Hey there, Manny! Send us a DM so we can check it out! Let's get you hooked up! *ElleA"
"@115911 @TMobileHelp Chantelle 1278318 Augusta coach this is unbelievable how this employee spoke to me. I️ need someone to reach out to me ASAP | @778947 We are here for you, and awaiting your DM! :) https://t.co/zXrDYDCnIa *Bridget Wren"
@115911 @TMobileHelp I️ have received the WORST customer service experience EVER from Chantelle 1278318 Augusta coach who is an employee. I️ have stayed on the phone for 3 hours to be transferred to multiple departments.  This is 😡😡😡😡😡 beyond upsetting. | @778947 Oh my! That's not okay! send me a DM and let me know how I can help! https://t.co/zXrDYDCnIa *Bridget Wren
".@115911.  I have gone through 5 CS reps and you guys can't grasp a simple concept.  New customers get a BOGO deal, but existing customers ONLY get a BOGO deal if we pay more monthly.  That is NOT a deal. It's called Bait and Switch.  Look it up!! #loyaltymatters | @143008 Our #MagentaFriday BOGO offers are available to new and existing customers! I'll continue to help you in our DM. See you there! *MarissaChavez"
"@115913 we need to have a little chat about customer service, buddy. | @779299 @115913 Hello! I'm here for you and would love to help. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Thanks for all the help @TMobileHelp! I was able to get my Panda Express! | @776985 Any time, Kevin! Hope it's delicious! Enjoy that tasty deal and we'll see you back next week for even more ways to #GetThanked *EmilySchooley"
"@TMobileHelp Iphone 6s keeps saying no service. I definitely always have service at my house. Have reset it, installed latest update. Can you confirm that service is up in my area so I know if i need to go to Apple. | @779301 No service is totally not cool! Send me a DM when you have a moment & let me see what the culprit is behind this! *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp hey im unable to receive and send codes to short numbers can anyone assist? | @427007 Of course we can help! :) Send a DM my way and I'm on it, Jonny! https://t.co/senzStoecA *HillaryTurner"
"@TMobileHelp My bill was paid today via AutoPay, but it's the wrong credit card. Any way to cancel that payment and use a different card? (I have changed the card for next month's payment, but I want to change today's payment). Thanks! | @779302 Oh wow, I  would like to talk further about this! Can you please DM me via this link https://t.co/A2kWVVGFXO. *JonathanMacInnes"
"@115911 that’s 3 Times a staffer was to call me and didn’t. I’m going to start to think you don’t want to pay for my previous contract as promised. | @779303 Tasha, we want you to have only the best with us! DM us and we'll get to the bottom of this. *MelJ"
"@115714 @sprintcare just called me and said my phone is eligible for an upgrade, and I can get an iPad to my line for $15 a month. For some reason, the call got disconnected and now I don’t want them to think I was being rude. I want an iPad but I will need to think about it. | @779304 Thanks for reaching out to us. We understand that you need to take some time to see what's the best option for you. Please feel free to reach back out to us if you would like to accept the offer proposed to you. Thank you for choosing Sprint. -SD"
"Hey @115714, I’m already a customer. Please do not have your stores start telemarket call me to push promos. Quick way to create bad customer experience. | @779305 We're sorry to hear you had a negative experience & want to help. Wants to turn this around. Please DM so we can take a closer look. -S M"
"@115714 has the worst customer service in the world! We have been on the phone w/ them 2 different times for 4 hours and they are still over charging us for sucky service!! 😡 #goingbacktoverizon | @779306 This is very concerning for us to hear, and this isn't the kind of experience we want for our customers. Due to the nature of your concern, we will need to access your account. Get started here: https://t.co/kEfbpXcaB2 and we will continue in your secured web browser. -SD"
"@115714 i've been trying to get my phone unlocked for like 2 weeks now and customer support has been less than useless. super frustrating. i pay a lot for mediocre cell service and ABSOLUTELY ABYSMAL customer support. i need this to be resolved asap. | @779307 Hello there! We would love to take a look into that matter. Please follow us at @sprintcare and send us a DM with more details of the issue, so we can further assist you. -DG"
"@sprintcare Network is garbage in this area after 12pm,why? 4G and its slower then dialup. Why do I keep you guys?! https://t.co/wGn1bvYCTE | @779308 Hi. Please, give us the chance to look into this. DM us with some more details. - GS https://t.co/rMApsV8PQY"
They don’t care about their customers!! And they are not helpful! Beware of 🐍 @793-Mobile @TMobileHelp @115913 | @779572 @115913 Hello Ajia! We care about all of your customers and would love to help. Send us a DM so we can turn this around. *AlissaFast
"@TMobileHelp How come I can't opt-in to anything by sending a text to xxxxxx? (""Service access denied"") | @779573 Hey there! I definitely know that getting your shortcodes working ASAP is crucial! :) DM me! :) *WarrenCamp"
@TMobileHelp is service down in NYC? i have no data. | @779574 Yikes!  Let's take a look!  Can you DM me? - https://t.co/Llbz2sQI37 *JohnKuhn
"@115911 when you're slower speeds of unlimited data can't even load 4 second videos with full signal. | @779575 Let's get you the 🔥🔥🔥 speeds you expected, DM us. *JoanO"
"@Tmobilehelp Just tried calling a toll-free number I received with email confirmation of eligibility for T-Mobile Advantage. Calling number gets a message telling me to ""kindly engage us via written correspondence..."" What's up with that? | @779576 Woah! That's super weird! Send me a DM so we can check into this for you. https://t.co/cbaCC4vqgh *MichelleWalker"
"NO! I don’t want to chat with you at all. This is taking up my time. https://t.co/9vSUeRHcVz | @779572 Hi! My offer to assist is genuine. Please know that we're always a DM away, if you need us. I want to make this is easy fro you as possible. Thank you. *AlissaFast"
"@TMobileHelp Being charged for a SIM card in-store even though I already had one for a new account doesn’t sit well… any way I can get a credit for that? | @141682 Let's take a look at our options! https://t.co/Llbz2sQI37
Can you DM me? *JohnKuhn"
"@115913 bit of a stretch here but can you contact me directly? I would just like to share something with you that is concerning. Would love for it to be you, but any important magenta person will do. | @779578 @115913 Hi Herb, I'm here for you and would love to help. Please send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
I’m on the phone with @115911 and they are telling me it’s my fault I over paid in their system and now I have to suffer for it. I HATE IT. @115913 @TMobileHelp | @779572 @115913 Hi Ajia! That';s not how I want you to feel about us and I'd love to work with you to turn this around. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"Hey @115911, is this promotion still going? https://t.co/28FrX4yb7N | @779579 Hey Brandon! You would have had to get the Pixel 2 by Nov. 2 for us to honor this promotion. DM us and let's talk more about this. *JamieK"
"@115911 it's truly shameful that your store associates treat senior citizens with disrespect and no urgency at all, I hope you guys follow up with some of your stores in Irving Texas. | @779580 We'd like more info on this situation, please DM us. *JoanO"
"@TMobileHelp T-Force, I keep getting SMS reminders to return my iPhone trade-in, which I returned at least 3 weeks ago.  Please help me. | @418387 We're here for you, I'll DM in a sec! *JohnWard"
"Fix your app homie, my patience is running thin  @115911 | @779581 Hey, Cassie! What's going on?! *KellenF"
"@115911 Would love to see a deal for customers that just want to upgrade one line! Love my Pixel XL, but wanting a bigger screened phone like the S8+, Note 8, or V30 on a great deal! | @779582 Thanks for reaching out again! I still have my fingers crossed for you! :) https://t.co/zXrDYDCnIa *Bridget Wren"
"Nooo my wife clicked redeem and the timer expired...is there anything we can do for her free panda express bowl. She thought it was online like the last time @115911 | @779583 Hey Jonathan, let's take a look, we want her to #GetThanked. DM us. *JoanO"
"@TMobileHelp https://t.co/FFSGwUlE0G | @779584 We would love to assist however we are T-Mobile US, you may want to try @121678 https://t.co/zXrDYDCnIa *Bridget Wren"
"If @115714 could get their mobile internet back up and working at a normal capacity that would be great. I don’t pay to have half ass internet and no service. This has been over a week now. Get it together. | @779678 Seems like you are having data issues. Please, DM us to review this situation. - GS https://t.co/rMApsV8PQY"
"Was told by @115714 to turn off LTE on my phone until they fix a tower issue. No date on when it will be fixed and has been an issue for over a month now.

Why am I paying for data I can’t use?!? | @779679 We'd like to review the towers in the area for any updates. Please send us a Direct Message, so that we can further assist you. -PC"
"@115714 why is it ok for yr store reps to lie about plan costs, then after 6 hrs on phone to get it fixed find out nothing has changed & still being overcharged plus threatened with collections? 10+ yr customer & can’t wait to get the hell out of my contract | @779680 No, it is not okay to lie to our customers.  Six hours is a good stretch of time to be on the phone resolving anything.  The best way to review your bill would be to log onto your Sprint account via My Sprint or https://t.co/0qT1rLBLtN. -MB"
@116447@@sprintcare  says the sale member on the phone team does not have visibility on the stock info - is that acceptable from ur end | @779681 Team @116447 can look into this for you. We will send you a DM shortly
"@115714 you guys suck, about to change companies after 15 years cause this is bullshit | @717725 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE https://t.co/rMApsV8PQY"
@115714 is so fuckin shitty I can't even listen to Pandora without data. Thanks for being the least helpful phone service I've ever had. | @141499 Hi there! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"Trying to call @sprintcare customer service is the worst ever. I've tried every prompt and still couldn't get to a rep. Ridiculous @115714 | @779683 We understand your time is valuable, that's why you can log onto your https://t.co/0qT1rLBLtN account and manage your Sprint account. If you need help setting up your account let us know.  You can also send us a dm and we can assist you here."
"@115913 carrier freedom is costing me 450+ because I was once a T-Mobile customer, after returning and purchasing my wife and I 2 iPhone x’s. Please help | @779874 @115913 Let's dive in and explore all our options, Brock. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 sometimes i really wonder why I’m paying y’all smh | @779875 Well, that's not good, Zion! Shoot us a DM so we can check out what you're experiencing! *WhitneyJ"
"@115911 I never received the Panda Express promotion today for T-Mobile Tuesday, who can fix that? | @779877 Let's take a closer look to see what happened, Dee. Send us a DM so you can #GetThanked *RickK"
@115913 T-Mobile just called. Thought it was about the email I sent you - nope! Automated system - pay my bill. 2.5 months waiting for large credit. Many calls in to customer service. Nothing but runaround and no follow-up...last resort contacting you. __email__ https://t.co/YqvqqqOZAs | @779878 @115913 Hi Matthew! You've come to the right place because my team and myself are the billing experts. Let's work together to sort this out. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
OMG! @115911 You CS has been invaded by Bots! All of your reps have been reading my tweets with but absolutely NO comprehension! They all keep telling me that I don't understand basic math! Paying more monthly just for BOGO https://t.co/jtFtA3h9zs!!!  #loyaltydoesntseemtomatter | @143008 Thank you so much for the feedback. I will be sending you a DM shortly. https://t.co/dPHUAru2pc *MikeVance
"@TMobileHelp just bought 2 iPhone 7’s for great price. Why charge me ridiculous $20 svsc upgrade charge each when no one needs to help me upgrade? | @779880 Hey, Mason! So glad to hear you're sporting some new gadgets! Send me a DM & we can discuss those upgrade charges in more details! *AlexKimbrell https://t.co/GefRnVHVqu"
"Hey @115911 @115913 can you please do something about the dozens of ""Unknown Caller"" calls I've been getting more and more over the past few months? It's out of control and driving me insane! | @129432 @115913 We absolutely want to explore all options to take great care of you. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
"@115913, can I donate ALL my future #TmobileTuesday goodies toward the cost of someone fixing the bandwidth issues here in JAX FL? https://t.co/CYbhZl0oDf | @269323 @115913 Your coverage and data speeds are critical to me, Joel and we're here and ready to dive into this for you. Please DM us and we'll continue to support you there. https://t.co/lH0SH5fy2m *MikeRice"
"Haven’t even had @115911 for a year and I already hate it. I literally never get service anywhere. Couldn’t get it at work so went outside and I still couldn’t get internet like come on guys. | @779881 Having strong connection is important to me, Gustavo. Let's take a closer look to see what's happening, and get to the bottom of this. Send us a DM! *RickK"
"@TMobileHelp I purchased a new iPhone online on 11/19 and will be trading my old one. My order status says ""Running."" What does that mean? | @140997 Hey there!  Thank you for reaching out, and getting us involved.  Shoot us a DM, I’ve got your back on this!  #MagentaHeroAlert https://t.co/iQvO7MlTZ2 *JoshuaSanchez"
"@115911 yo is everyone having service issues or just me my connection just went out 😱 | @779882 Let's take a closer look to see what's happening, Joe. Send us a DM and provide us the zipcode. We're here for you. *RickK"
@115911 Hello. I bought data on Nov 20 and believe it has still not been applied. Can you please help? | @779883 Surely! Data is my lifeline so I know how important this is. Send us a DM with account details and we'll get you some answers. *WhitneyJ
@TMobileHelp is there something wrong with the network in D.C.? I have been UNABLE to stream all day. Speed Test confirms... https://t.co/HyZZKeJ4aE | @757884 Great question! Making sure you have the best coverage is important so that you stay in touch with family and friends. Send us a DM to assist you further Nathan. Thanks! https://t.co/ineZm1Lcy2 *AntoineWhite
@TMobileHelp the TMO Tuesday code for the free movie ticket didn't take off 5$ it only did 5% | @779884 Hey Clinton we want to make sure you get thanked. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"Dear @TMobileHelp, I have been waiting since more than 2 hours now. Just want to get one thing clarified so that I can switch to your network. But no response !! | @777284 I would love to make this an easy move for you! I see your DM and I will meet you back there to get everything cleared up. *HeatherTrisby"
@10568 wish u guys had same format for redeeming items for @115911 tuedays. Usually u have claim and redeem buttons. For the panda express deal there was only a claim button and I hit it too early and lost out on the free bowl 😔 | @779885 Hey Joon. The feedback is appreciated. Send us a DM and we'll see what we can do *ErikS
"Hey @115714 your service fucking sucks 🤘🏽 | @276432 Hi there! This is not the way we want you to feel, we strive to provide the best customer experience and would like to help. Let's check on that service. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
I️ hate @115714 service so much 🤬 | @780146 Hey! That's not the feedback we'd like to receive. What's making you feel this way about us? - AP
"@115714 Your network is garbage! | @236579 What type of issues, are you currently having with service? Please elaborate more for further assistance. -PC"
"@sprintcare @115714 

How would I know if I'm in the Galaxy Forever program? | @780147 Hi! Login to https://t.co/KDKMy1BbDn to check your eligibility and your #Galaxyphone offer :D -MP"
"@115714 just lost 15 year customer. South side Indy store had 4 associates and refused to provide service to wife and daughter.  Literally, associates walked away from them. Embarrassing. | @780148 That doesn't sound fun. I see what you’re saying and I am happy to help. What's going on? Please send us a Direct Message so that we can further assist you. -S M"
"Well, I tried @115714 and it runs out that 1% makes a huge difference. Switching back soon. | @250723 We're sorry to hear that Michael. We can check the towers in your area."
@115714 why are you guys giving me such a hard time upgrading?  -_- | @780149 Hey! Hope you’re doing well today. Let's work together to get this fixed. Did you contact our Telesales Department at 800-777-4681 to upgrade your device? What's going on? You can DM us so we can further assist. - AP
I cannot wait to leave @115714. The service is trash!!!!! | @780151 Hi there! We would hate to lose you as a customer and would like to help. Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@sprintcare 2hrs on the phone cancelling my service yesterday, that i had for 4days, only to find out today my service won't be cancelled for a month. What scam are you guys running over there? | @757550 Hello I assure you we are not running any scams when you cancel service the service cancels when your bill cycle changes. -FR"
"@115913 No service !!! Just switched to T-Mobile from att and no service for most of the day here in NYC. How can this be ???
Unless something can be done , Switching back ! https://t.co/oC1TGvIeO2 | @780155 @115913 I want the best possible service for you, Gino. Please DM us and we'll dig into this for you. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp getting random reboots and weird sounds before crashing on @117159  s8. On 2nd phone with issue,  this one refurbished. Have done all troubleshooting steps. | @780156 Yikes! We don't want you going disconnected at any time! Send me over a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp @115911 @115913  Switched to Xfinity Mobile to save money... Been trying to close this account for months...despite store visits and many calls, still keep getting a new bill every month! Help!! | @780157 @115913 Let's get to the bottom of this and sort out your account here, Chad. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I'm trying to get the free Bon Appetite magazine subscription. But it hasn't sent me my code to download. Help! #tmobiletuesday | @780159 We'll get on it and make sure you #GetThanked, Rizuzua! DM us, we're here for you. *JoanO"
"@TMobileHelp quick question, my wife got a replacement LG V10 less than 90 days ago and my daughter text me to tell me it won't turn on. What are my options? | @150487 Thanks for reaching out about the LG V10 Gary, I know how important it is to have a working phone. I'm going to meet you back in our DM after I look over the options for your wife's line. *MarkMcLaughlin"
"@115911 McDonald's cares more about there customers than y'all do. #awefulcustomerservice | @152195 We ALWAYS have the back of our #MagentaFam! What's going on, my friend? Send me a DM with all of the details and let's get this cleared up ASAP :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp hey mother didn’t get the free bowl from @239217 on her app | @557999 Hey, James! Let's check this out ASAP and see what we need to do to get her hooked-up with some free grub! Send me a DM & I'll get this checked out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
@115913 trying to take advantage of T-Mobile Tuesday post on Black Friday BOGO on bottom of T-Tuesdays which says $0 down for everyone. Limited time offer. Started working on this @16135:30 EST. No knows about the $0 down. | @425685 @115913 Hi! It's important to get all the offers you're eligible for. We just sent you a DM. Meet us back there and we'll continue to work there. Thank you! *AlissaFast
"T-Mobile is HORRIBLE in the Bay Area! It keeps saying no service. @115911 | @140115 Oh no! The Magenta map stretches from coast-to-coast, Jennifer. We certainly want to keep you connected in the Bay Area! Send us a DM so we can review how your device is connecting in the area. *KeithM"
@TMobileHelp Don't think you can go much slower than this. https://t.co/hiodrs3EqY | @504482 Hi there.  Thank you for reaching out to T-Force.  We absolutely want to dig into any data speed issues that you might be experiencing.  Please reach out to us via DM and we will get to work for you. *JonSimmons
"The day Spectrum services are out in my area is the day @TMobileHelp decides to give me 4G instead of LTE 😡😡😡😡😡😡😡😡😡😡😡 | @509568 Oh no! We've got your back here, my friend! Send me a DM and let's make sure you're getting the most out of the best network in the country :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911  do I get $300 when upgrade my to IPhone X  for trade in iPhone 6 ? | @780161 We're still running that promotion, DeeJay! Let's make sure you have all the steps to take full advantage of the promotion. Send us a DM! *RickK"
"@115911 has to be joking about their tech knowledge and customer service. 4 days later and still no resolution.  Rep 2059167 Camilla, just hope she doesn't try to help you. Better off switching. | @289454 Hi James, let us take a closer look at this situation. DM us, we'd love to make sure you're connected. *JoanO"
"@115911 why would you guys only give us 5 minutes to receive a free bowl from Panda Express ?? How is that fair? I lost a free bowl waiting in line smh worst app ever | @780165 We have multiple buttons making sure you're ready to check out, Donna. Let's see what we can do to make sure you #GetThanked. Send us a DM! *RickK"
"@TMobileHelp #carrier freedom is costing me 450+ after coming back to T-Mobile and purchasing two new phones, please help out... | @779874 We're here to help, Brock and we're ready to dive in. Please click on my picture to send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp so why didn’t my daughter get the free @239217 offer today like my wife and I? #TMobileTuesdays | @345643 Hey there Brad! I'm so glad you and your wife both got that offer, date night! DM me, and I'll explain the process for your daughter's situation! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"@115911 needs to get a signal at queensborough Plaza, Queens NY. there is just nothing when I come above ground out of subway tunnel. | @780540 Strong coverage is super important so I hear ya, Daniel! Let's look into this. DM us here so we can check it out with you. *BlakeT"
"@TMobileHelp help | @780541 Hey Valencia, T-Force is here to help! Can you shoot me a DM and I will get you all taken care of? https://t.co/BVna4Qt4At *ErinMadigan"
"Wooooow. Wtf. You can’t do that at all https://t.co/LRcKCZeZNZ | @780542 We never want to do anything that makes you uncomfortable, shoot us a DM let's chat ! *TaylorMichaels"
"@TMobileHelp your website has terrible password policies... | @780543 Hi, the #Uncarrier takes security very seriously. Let's meet in DM and we'll talk about how we can keep you safe: https://t.co/cDHmSFlO12 *NathanLovato"
"@TMobileHelp accidentally activated Tuesday offer for Panda Express and ran out in 5 minutes, is there a way I could get it reset? | @780544 I gotchu, fam! Let's get this cleared up ASAP and get you hooked-up with some free grub! Send me a DM & I'll make sure you're all taken care of today :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 very time I go to your store in Simpsonville South Carolina they mess up my order. What is up with that?!? | @780545 Thanks for reaching out about this, April. Can you DM us here with some more details so we can help out? Thanks! *BlakeT"
Amazing people over @TMobileHelp Great experience! | @780546 We are so glad to hear this! Thank you for being a part of the #MagentaFamily and know you can reach out anytime! We always have your back! *JonathanMacInnes
"@TMobileHelp I need help! | @780547 Magenta Queen 👸 is here to help!I am just a DM away. :) 
https://t.co/NICrRPn7OP *SierraRichards"
"@115911 I always thought them commercials was lying, but y'all really do got garbage ass coverage | @780550 Well I don't know about that, but we're happy to take a look with you. Send us a DM and we'll see what's going on *ErikS"
"Is there an easy way to get a digital copy of my receipt for the phone I bought in June, @TMobileHelp ? | @174847 Awesome question! You can get a copy of any equipment you recently purchased online goes back as far as three months, you can use this link https://t.co/De14sstc6r to give it a shot online. If you have any issues send us a DM to assist you. https://t.co/ineZm1Lcy2 *AntoineWhite"
"Im just trynna figure out why my phone doesn't have service and keeps saying ""Searching"" @115714 @AppleSupport | @780672 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
Between @Ask_Spectrum and @sprintcare I can’t do anything on the internet. Home service goes down and I have horrible cell service at home. | @780674 Hello! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@115714 I love how I pay for one day shipping and I check my order the next day and it says the iPhone X shipping is pushed back another week 🤷🏼‍♂️ | @780675 Hi, we'd like to address this further for you. Shoot us a DM for further assistance. -NS"
@115714 @sprintcare Your network is awful and I can’t wait until my phone lease is up so I can switch to literally any other network. Notice the “LTE” yet my phone is “not connected to the internet” (this is a VERY common occurrence on your network). https://t.co/Yn2QJkaqiG | @476014 I hate to hear you are having network issues.  Have you performed any troubleshooting steps?  Send us a Dm and we'll be happy to assist you.
"Shitty data service really irks my nerve. Liiike, all these towers and WiFi’s and wavelengths in the air and I can’t creep on people’s Instagram stories in peace?? @115714 🤨 | @780677 Hi there! Sounds like something we need to look into. Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"@115714 you guys gonna support the oneplus 5t? | @780678 Hi there! We don't have any information available now about this amazing device, however, we encourage you to visit our website trough this link so that you can see the devices we support: https://t.co/6DCCUGongY . - CE"
"I've been a loyal T-Mobile customer for over 5 yrs and love you guys but recently have been misinformed, treated very rude, and bounced around like a ping pong ball by customer service. This is ruining my holiday plans :( 
please help @115913 @115911 @TMobileHelp | @780847 @115913 We're here for you, Thomas and we're ready to dive into this for you. Please DM us and we'll explore every option to turn this around for you. https://t.co/lH0SH5fy2m *MikeRice"
#1 regret : leaving @115725 for @115911 | @780848 This shouldn't be the case. We only want you to be confident with us. Shoot us a DM and let's talk. *JamieK
@TMobileHelp @115913 Still waiting on a DM about my wife's replacement LG V10 thats less than 90 days old has a 93% battery in it and WON'T turn on at all. | @150487 @115913 We are truly committed to taking care of you and exploring all options. We'll meet you back in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
@115911 why tf am I losing service rn. | @780850 Let's check this out for you. DM us. *JamieK
@115911 need a question | @122422 @115911 Hey Jake!  I have your DM and will be back there to help out! https://t.co/HxATIJF0QV *KevinGray
"@115714 customer service is absolute trash. I have been trying to resolve an issue caused by one of their phone reps for 3 WEEKS! They have no sympathy for the customer and no one can fix the issue. @115725 @ATT @115911 who wants my 9 lines of service? | @780851 Hey there, your post caught our attention. We'd to address your concerns. Can please send us a DM so we can get further details from you. Thanks! -DD"
"@115911 my company gave me a tmobile galaxy s6 phone and tmobile app says ""not eligible to play"". Please help | @780852 Let's look into this for you. DM us and let's talk. *JamieK"
"Just purchased 2 @172439 Moto G5 phones. Now just need a plan for 3 phones. 
Any better plans coming @115911 ? | @756206 Those phones are awesome!  We want you to join the #Uncarrier!  We have the best plan options around, shoot us a DM for more info!  #MagentaHeroAlert  https://t.co/iQvO7MlTZ2 *JoshuaSanchez"
"@TMobileHelp
Hey there, I recently joined TMobile in Chicago and the service works great at home but at work (downtown) it says I'm getting 4 bars of LTE but I can't connect to anything - any web site times out when I try to pull it up. Is this because the network is overloaded? | @780853 I'd love to check that out with you!  I'll DM in a sec :) *JohnWard"
"@115911 Wrong that my 78 yr old mother legally can't have anything in her name & I 47 on SSDI who has to be primary can't get 55+ plan. | @780855 Let's look into all your options in regards to this promotion, Craig. DM us and let's talk. *JamieK"
"@115911 #TMobileTuesdays #tmobilehelp store in Hend,Nv I was refused service Cause dumbass blonde told me my DL was not proper I.D contd https://t.co/NBKdEAyUAz | @580159 Yikes! Let's check this out! I'll meet you back in our DM! https://t.co/Hxjy5gDEwA *PeteHarman"
"@TMobileHelp What's up with your promotions website?  I submitted my request 2x now and still can't see status of the pixel 2 rebate | @591007 Good afternoon! Send us a DM, I'll take a look! *TiannahReagor"
@TMobileHelp Why did I get charged $60 bucks when I didn’t even have a contract or anything? That’s stupid! | @157700 Hey there! Send me a DM and we can check that out for you :) *AnaAliciaCortez
"@TMobileHelp I keep receiving letters from you for a chap who doesn’t live at my address. Returned letter but they keep coming. Concerned! | @780870 Thanks for giving us a heads up, meet me in DM, I can fix this! https://t.co/9HjR7dkKQb *MarkMcLaughlin"
"@TMobileHelp I've been trying to get my daughter's number ported over correctly for almost a week, and no one has been able to fix it. Help? | @585854 I would love to help you out with porting over that number today. Send me a DM, and we'll get started! *PeterLabrecque"
"@TmobileHelp Server problems? Unable to set primary account holder online or via app. | @780872 Let me give you a hand, Erik! Send me a DM https://t.co/wnPk0Kpe5r *BrittanyJones"
@116447 Eric c of sprint escalations told me to follow up with him about my problem but is not returning my calls or emails. Back to thinking about switching carriers... | @781083 @116447 Your assigned analyst will reach out to you shortly https://t.co/UHJ24lEC4A
"@115714 stole money out of my account then took almost three weeks to get it back. This morning it happened again. 10 years plus doesn’t mean much. Still waiting to hear from a supervisor | @235876 Good evening, Sprint is unable to steal money from accounts.  If you have auto pay set up, it will come out automatically.  Here is a link to access payment options. https://t.co/58z2Y1el34 -MB"
(3) Now here I am with an opened phone I can't return that a @115714 associate told me was compatible. Does anyone really enjoy Sprint? I now see why they are voted dead last @116447 #NoCustomerSupport | @268959 Team @116447 can look into this for you. We will send you a DM shortly.
"@sprintcare can yalls add support for the oneplus 5t?? | @780678 Actually, the OnePlus 5t it isn't compatible with our carrier. If you are thinking about to get a new device you can review the options available we got for you in our website trough the link provided before. - CE"
@115714 @sprintcare Thanks for the promised callback to resolve my problem.  Figured you were blowing smoke.   I’ll be doing some good promo for you.   It’s on me.   #CaveatEmptor | @781084 We don't want you to have problems. What's the issue? We'll be more than glad to further assist you. Please send us a Direct Message. -AG https://t.co/rMApsV8PQY
Bout to leave @115714 asss | @475664 We'd hate to see you leave. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
"@115714 bruh man hung up on me twice in the last hour . . . I was in the middle of upgrading my iPhone 4 to an 8 Plus. | @332157 This is not good to read. Please, shoot us a DM, let's get it straight. - FS"
@115911 is really beginning to piss me off today!!! | @650584 Just got your DM and am responding as we speak! Chat soon! :) *AlexKimbrell https://t.co/GefRnVHVqu
@115913 maybe you can clarify this for me. Is Jump! On Demand still available for customers or do you have to be grandfathered in to get it? When I got a line on my sister's plan I wanted On Demand bc I didn't want to stay with the s8. | @781085 @115913 Jump On Demand is absolutely still available in stores or by calling 611! https://t.co/lH0SH5fy2m *MikeRice
"@115911 How do I know it was a $10 part? Your store manager on Highway K told me I should replace it myself before picking up my replacement phone that the warrantee should cover. #tmobilsucksthisTuesday | @781086 Gina, what was it that broke on your device? Can you DM us here with some more details so we can chat? Thanks! *BlakeT"
"@115911 you suck this has been a failed experiment! We switched in September. 100s dropped calls can’t stay your service sucks! Back to the over priced @ATT we go! | @781087 Hey, Blair! I understand the value of dependable coverage! Give us one last chance, to change your stance! Dm, us. Let's chat! *KellenF"
"Hey @TMobileHelp I drop my iPhone and I guess the LCD screen broke from the inside, what can I do? 🤔 | @156070 That is not what we want! I am sad to hear this happened to you! Have no fear though, you've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"Guys I am going to post a blog soon for what happened with me as a customer of @115911. They have the worst customer service I have ever seen and they charge unnecessarily. Do read my blog if you don't want to get fooled by the BOGO trap of @115911. #TMobile | @781088 Oh gosh, Arth. We want your experience with us to be great and we're here to make sure it is. Please DM us about the BOGO and we'll assist you ASAP. *ValerieP"
Me after switchn 2 @115911  @TMobileHelp they send me a broken phone n want me to pay them $100 to send me a new phone then refund me $100 when they get the broke phone like 1-thxgvn aint thur 2-xmax is 1mo away 3-didn't i just pay u $100 to switch n the 1st place 💵dnt grw on🌳 https://t.co/gXk51kWkk6 | @781089 Let's get this figured out! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz
I just shifted to @115911 because of the BOGO offer on Iphone 8 plus. This is a trap guys as they don't pay the price of the phone back. Now I don't want to be a part of this offer and they I am returning my phone before 24 hours and they are charging me $200 fot that. #Tmobile | @781088 Hey Arth. It sounds like there was some miscommunication about the BOGO offer and we'd love to clarify it for you. Send us a DM here so we can chat about this. We're here for you! *BlakeT
@115911 hello I'm trying to signup to tmobile Tuesdays and I haven't received a code | @781090 Let's see what's happening to make sure you #GetThanked. Send us a DM! *RickK
"Not sure if anyone noticed but the @115911 @tmobilehelp IVR at 611 doesn't allow for you to press 1, it just asks for you to press 2 for Spanish or loops back to main menu. Thank goodness I know Spanish or I wouldn't have been able to activate my phone. | @781091 Whoa! That sure is strange to hear! Thanks so much for the headsup. Congrats on your new phone! I'm glad to know you're activated and ready to go. I'm here to help if you need anything. Send me a DM by clicking on my profile https://t.co/6NxKsl5RJm  Thanks a million! *JoshHenegar"
@115913 Please look at the chat screenshots I have attached and help me out before I switch carriers.  I have been very patient with my assurant claim and getting my phone exchagned but I am at my wits end.  Never expected such bad service from you guys https://t.co/YCloZZCozU | @767601 @115913 We see your DMs and will be responding to you there shortly! *StephanieGarza
@TMobileHelp @115913 my first initial response was an hour ago for a DM about my wife's replacement LG V10 👌 let's not to the @115725  route | @150487 @115913 Thank you so much for your patience. We're truly committed to a resolution here and we'll be reaching out in DM as quickly as possible. https://t.co/lH0SH5fy2m *MikeRice
"@115913 I need your help John! ASAP! | @781093 @115913 We're here, Devarsh and we're ready to dive into this for you. Please send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I’m upset all over again! I thought I would be helped and nobody has helped me!!! @TMobileHelp | @778945 I truly appreciate your patience, Brenda we're here for you and we'll be picking up with you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 - tried to refer a friend using https://t.co/2cBubHiHV6 - it wouldn't take their number. They went today to activate service, store told them I can refer them once their service is activated. Is this true? | @742168 Let's make sure you get that referral, Michael. Send us a DM! *RickK"
@TMobileHelp any updates on when T-Mobile will support Google Jibe? | @781094 Howdy!  Let's check it out!  Can you shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn
"So my iPhone decided to die today and @115911 and @118272 keep hanging up on me while I'm trying to find this claim. The Assurant website won't let me do it either and I need a phone asap smh | @781095 I know you want to make sure this claim gets taken care of. Please send over a DM, so I can help make sure this is completed. *JPL"
"@TMobileHelp 
I bought 2 2nd hand unlocked t-mobile phones legitimately in Dubai/UAE, I wanted to know how to register an account as registration requires a US number with a sms code sent for verification. HELP! My phones were stolen n I wanna get the IMEI numbers to report them | @781096 Oh wow, I  would like to talk further about this! Can you please DM me via this link https://t.co/A2kWVVGFXO. *JonathanMacInnes"
"@115913 @115911 Would like to submit some feedback in regards to a horrible experience at a corporate store today. After an hour at the store, I had to call 611 and a wonderful CS agent came to the rescue. However, store experience was utterly horrible. | @781097 @115913 We always appreciate feedback, Steve and I thank you for reaching out here. We've got you in DM and we'll meet you there shortly. https://t.co/lH0SH5fy2m *MikeRice"
"Does this seem safe to you guys? @115714 

P.S. I didn’t request this. https://t.co/jiCiSYTClM | @781165 Hey Michael! Pleases send us a direct message so that we can further assist you. - LP"
"@115714 YOU FUCKING SUCK!!!!! Y’all should just shut down | @315271 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
@115714 what’s the price for the X? I have a business account and a 2 year contract | @356711 You can check out pricing at https://t.co/a1CreULD22 for iPhone X's
@116447 I have an unauthorized plan change. Customer service can’t put old plan back on account. 19yr customer #upset @sprintcare | @414105 Thanks for reaching out we are with Team @116447 We're here to help! Pls DM your phone #
@115714 can you explain to me why my phone says sprint LTE but when I get on my browser it says no internet connection 😒 | @781166 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q
"So I get the s8+ in July and @115911 drops the s8 active great 😒😔 | @381638 Send us a DM if you really need that active model, Will! We can take a look at what your upgrade options are :) *ChanneyT"
3 different access point changes and still shitty data? y'all gotta do better @126302 @115911 | @781321 Let's take a closer look at what's happening. Send us a DM! We're here for you. *RickK
"@TMobileHelp hi, can someone please call me? Sent you a dm. Very, very tired of getting the run around. | @661987 I see your DM, and am responding now! Thanks so much! :) https://t.co/zXrDYDCnIa *Bridget Wren"
Hey @115911 why are we paying you so much money if my service never fucking works 🙃🙃🙃 | @781322 I rely on my service just as much and we want to keep you connected! Send us a DM so we can assist. *KeithM
"@115911 is by far the worst provider ever! So much inconsistency. Totally going back to Verizon ✋🏼 | @781323 Hey Henna, we know how important consistency is! Send us a DM and we can further assist you! *ChanneyT"
"#T-Mobile Bogo Offer 
Its so tricky and even their employees are unaware and unclear about what actual deal is!!
Also once their store members sells this product by false information not ready to tack it back without charge @115913 @TMobileHelp @115911 | @781324 @115913 I absolutely want to make sure we're on the same page about the terms and conditions of these awesome offers. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
Sooooo My PhOnE iS gEtTiNg No service aaaaaaaand now it's not? WTH @115911 | @781325 We absolutely want to keep you connected! Have you tried a device restart so it can reset you on the network and refresh that signal? Do so please and send us a DM if the issue persists. *KeithM
@TMobileHelp I have been on this screen for two minutes. Why is service so bad these days? https://t.co/wYF1BZ7fTZ | @699175 I can help you out with this today! Send me a quick DM! https://t.co/hzjqSun5Lf *TreBrewbaker
"@115911 @115913 Got to say the 5min to redeem panda express coupon is kind of trash time limit why not the whole day? I hope next time you guys fix this ended up looking stupid in line bc the guy infront of me took 5min to argue with the cashier. | @781326 @115913 We want to make sure you're able to redeem your gifts, J.G. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 I'M LEAVING YOU!!!! It's over!! | @781437 Hey, what seems to be going on? You, as a Sprint family member, are important to us and we would hate to see you leave. Please DM us -Maria Q"
@115714 horrible service!!! | @781439 Hi there! We want to help. Please follow us @sprintcare and send us a Direct Message with details on the issue you are experiencing to further assist you. -Y.F.
@115714 please unlock my cell phone and quit holding me hostage as it’s been since Saturday that I requested u to unlock my phone- not cool | @716815 Please take a look at our unlocking policy https://t.co/vcKAMnjW1m. -SD
"@115714 please unlock my cell phone and quit holding me hostage as it’s been since Saturday that I requested u to unlock my phone- not cool | @716815 This sounds concerning to us. Is your account at a zero balance? Also, we'll like to take a look at your account. Get started here: https://t.co/P69ogCZ0iS Conversation will be continued in your secured web browser. -SD"
"@115714 2 years ago while on contract work, i switched to you from @115725. Verizon  said “You’ll be back.” I’m back home now and my #sprint coverage sucks. Please do something.  Dont make me go back to #Verizon. | @134926 Good evening! We definitely don't want to lose you as a valued Sprint customer. What's your zip code and nearest cross street so I can look at the towers nearest to you? -CD"
Hey @115913 does T-mobile offer any sort of microcell for homes out in the sticks like mine? | @781556 @115913 We have some awesome coverage solutions that can definitely help with your coverage at home. Please DM us and we'll cover all those for you. https://t.co/lH0SH5x9qW *MikeRice
btw @TMobileHelp these sim card welcome kits with the slidey out of both ends? really cool. Makes you feel like a superhero. :D | @661987 Haha! Because you are a superhero! #magentasuperhero https://t.co/zXrDYDCnIa *Bridget Wren
@115913 I wish you could spend a day with me so you can see how bad @115911 service is! @TMobileHelp | @699175 @115913 We want the best possible service for you and we're ready to dive in to check this all out. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp is the web browser internet down? I have no internet | @145829 Good evening to you.  T-Force is absolutely here to get that internet up-and-running for ya.  Looking at the area around your Billing Address, I am not seeing any outages or tower issues being reported.  Are you close to home or are you maybe traveling? *JonSimmons"
"How is it that I have @115911 in WA live within 20mins of HQ in Bellevue and my internet and data speed is crap... really...  makes no sense. | @781558 I definitely get the need to have a 🔥 connection, Ray. Let's take a look and find out what we need to do to get things headed in the right direction. Please send over a DM. *JPL"
"@TMobileHelp If me and someone else on the same network (T-Mobile) were to switch SIM cards, would it transfer all info to the other device? Me and my cousin want to trade phones. Thanks | @781559 Great question Jesse! A quick swap of the SIM cards won't quite transfer all the info but send me a DM and I'll guide you. Let's make the swap a smooth one! :) https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
"Krystal from @115911 @TMobileHelp “Customer Service” is the sweetest person ever. She did a great job helping me. ♥️ ❤️ 💜 | @781560 Awh that's awesome, so glad you got to chat with her :) Hope you love all of your #TMobileTuesday freebies this week! *TanyaFalandysz"
@115911 need to up your game in Gatlinburg. My Verizon family is throwing shade on me on my lack of service.😞 | @781561 Whoa! No shade here! Let's see what's going on so we can work toward proving 'em wrong. Send us a DM so we can assist further. *KeithM
"@115911 why do you always have to cuck me like this??? It’s literally been a day!!! I’m a good person! I don’t deserve this!! https://t.co/tCsSN6KB6t | @781562 We can take a look into options for all your data needs, Gabby. Send us a DM! We're here for you. *RickK"
@115911 @TMobileHelp I'm glad I'm paying for the nation's fastest 4GLTE. @115725 @115714 @ATT think you guys can do any better? https://t.co/shC22RCwOT | @247845 We're here to help! Please DM me the details and I'll get to the bottom of it with you :) https://t.co/PqgHENiX1V *ByronEdwards
@sprintcare As a 9yr customer today was the worse day ive ever encountered with Sprints customer care off Town east blvd. in Dallas Texas with Tec Ocie if thats even his real name.I really hope u guys get ur S**T together. | @781792 Glad to hear from you. I see what you’re saying and I am happy to help. What's going on? Was your request or concerned addressed? Please send us a Direct Message so that we can further assist you. -S M
@115714 STILL waiting for ANYONE to respond is worse torture than waiting for the next season of Game of Thrones........................... | @781793 Allow us to look into your issue. Please DM us. -CS
"@115714 Waiting for ANYONE to respond from Sprint is worse torture than waiting for the next season of Game of Thrones........................... | @781793 Hey! Please send us a Direct Message, so that we can further assist you. -CS"
@116447 all I want is my money refunded for the b/o for the phones I was told I would have today and an free month bill. I understand b/o’s happen but to not get an email text or phone call about it is no way to treat a customer! Please help | @781795 We would like to reach out to further discuss this. Please DM us your contact information. Thank you.
"why my service get slower when it get around that time to pay my bill ?@115714 | @781796 We'll take a look at this situation. Please, shoot us a DM to best address your concern. - FS"
@116447 I’ve payed sprint thousands of dollars over more than 15 years.All I get is over seas call centers that hang up on me an give me a run around is now way to treats loyal customer! | @781795 This is not what we like to hear. Customer service is one of our main priorities and we're not happy to hear this. Please follow and DM us if we can help! Team @116447
I'll change to whatever ISP offers unrestricted access to the web. I'll bounce on all this shit. #optimum #sprint | @781797 Sounds like something we need to look into. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
@sprintcare @115714 Question: is there a way for me to get a print out of my text messages b/w me and a specific number? | @781798 Hi. Follow these steps to see your calls/text logs on https://t.co/0qT1rLBLtN with the account holder profile: https://t.co/c5wdd0H163 . - GS
@116447 I’ve been on the phone with sprint now 3 1/2 hour with people over seas that hang up on me an transfuse me 4time to peps that can’t help me. | @781795 Allow Team @116447 to look into the matter. Please follow and DM for assistance.
I've been a customer for almost 14 years @115714 and your customer service the past few months has been the best ever. Not sure what changes u made but great job. | @781800 We have made it our mission to put the customer first.  We appreciate you noticing we are working harder every day to be better for our customers.  Thank you for being a loyal Sprint customer!  Happy Holidays!
Hey @115714 I need some help over here | @185044 Glad to hear from you. How can we be of assistance today? - AP
@115714 don’t get why you let loyal customers pay for insurance on a phone and in the end make them send it to your 3rd party and pay 100-200$. Talk about better service meanwhile I have no service on my phone for the past 24 hours | @781801 We don't want you to have problems. We'd like to further assist you. Please send us a Direct Message in order to take care of this for you. -AG
"Totally pissed at @115714 

Should have known that getting free service comes at a greater cost. | @781802 HI there! We want to help? How may we assist you today? What seems to be the issue? Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"Sitting in a small house like restaurant in Bonita Springs, FL on old 41 north of Bonita Beach Rd & there is NO @115911 service. Not a great start to our relationship. | @121077 I certainly depend on my service to work no matter where I am, so I want to check into this area for you. Please send a DM. *JPL"
"Hey @115913 and @115911 what is the impediment to getting coverage in the tunnels on either side of I-90 floating bridge between Seattle and Mercer Island? It’s been terrible for years. | @262661 @115913 Let's dive in and check out the coverage and service there, Dan. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I brought 4 lines today to @115911 from Sprint. 3 hours in the store, 4 customer service reps have hung up on me and every person I talk to refuses to connect me to a manager. HORRIBLE CUSTOMER SERVICE @115913 #FirstDay#CustomerService | @781803 @115913 I truly want to turn this around and make sure your start with T-Mobile is a smooth one, Michael. We're here for you; please send a DM our way and we'll dig into this fully. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp can you please have a representative message me. Your phone reps are absolutely awful. | @259691 Oh no! That’s not the #Uncarrier way! Send me a DM so we can get to the bottom of this. https://t.co/cseyxpyzFm *VanityPena
"@115913 I really need help. We switched from Verizon  (after 8 years) to T-Mobile on 11/18/17. We paid over $400 for two phones, but the store did not have them so we ordered them. The phone's still HAVE NOT shipped and we are without phones. Please message me we can talk. | @152195 @115913 We absolutely want to get to the bottom of this for you, Glenn and sort this all out. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp new apartment with no service! Would cellspot be the best option for me? Can I grab one at the local store? | @781804 Hey, Chris! Congrats on the new apartment! Let's make sure you're able to get the most out of our network at your new home! Send me a DM & let's chat more :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115913 your app developers should optimize the t-mobile app bc most of the times I can’t even pass the processing page to sign into my account on iPhone 7 | @781807 @115913 I want to make sure you're able to get into the app, Eric. We're on this; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
Someone is #spoofing my number.  I don't feel like changing my cell # that I've had for over 12 years. How do I make it stop? @115911 | @781808 Hey Muni. This sounds serious so I'd love to look into this further with you. DM us here with some more details and we'll gladly help out. We're here for ya! *BlakeT
"@115911 @TMobileHelp when I listen ""Friends"" @214045 doesn't appear by my side,  I want my money back😂 | @781809 That would be an epic party trick! Though if I got his coat from on the the bus, when I play the song, I might love that too! That is one awesome coat! 😃 *JonathanMacInnes"
"@115911 @ johnlegere. T-mobile I am at an all time dissapointment. I called no help, did the survey, gave you chance to fix.Agt calls me no solution to see what the issue is.Really! Today my16 Year Anniv with you. Should have switched sooner. Kelly at store only good thing. | @780154 Hello Bea, we are here to assist 100% Meet us in DM so we can help! *RozLancaster"
"@126972 @115911 too much of this. 😐 not sure who’s to blame but the lag... https://t.co/VS5XLxiote | @781810 Let's take a closer look to see what's happening, Jorge. Send us a DM! We're here for you. *RickK"
@TMobileHelp wanting to use the @239217 free bowl but app won't display the fine print!! Just flashes loading then nothing... so frustrating. How do I use it? | @781811 Hey! Send me a DM by using this link. I got all the info ready to shoot over to you. I'm hungry too :)    https://t.co/UOOUCn8nWm *JeremyKelley
"What’s going on with @115911???  I contacted @TMobileHelp last month about missing the 20% hookup discount on some of my lines.  I was told i will see the credit this month.  Now, not only no credit for last month, none of my lines are getting the discount. | @781812 Let's get to look into that 20% Hook Up, Chris. Send us a DM so we can get on this 100%! https://t.co/dPHUAru2pc *MikeVance"
"@TMobileHelp @115913 Still waiting on resolution! We've been waiting for an hour for either Raiven or Madison, the Supervisors that we were last told would call us back. Might be a good idea to respond and say I'm resolving the situation! #customerservicefail #1stday #TMobile | @781803 @115913 I'll see you back in DM. I'll get you taken care of. *ZachRicketts"
I don’t understand why @115911 keeps playing with my MONEY. @115913 . Y’all really stressing me out . | @511786 @115913 Let's get to the bottom of this for you; I truly want a full and lasting resolution here. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115913 On JUMP Demand, walk to a T-Mobile store only to find out I am unable to return my old phone in-store. Call customer service for a shipping label, to find out the only way to return the old phone... is in-store. In-store service 👎, call service 👍. | @782048 @115913 We only want the best experiences for you in any channel. Please send a DM our way and we'll dive into this. https://t.co/lH0SH5fy2m *MikeRice"
"Okay I'm never ""Walking"" into an @3769  or @115911 store again... Takes hours like buying a car | @782049 That's not the experience that we want for you! Send us a DM and we'll assist you here via T-Force! *ChanneyT"
"@115911 $5 atom discount code not working in atom app.  Can u help, pls? | @536915 We sure can, Ken! Send us a screenshot through DM, so we can assist further. *TarynS"
"Is @115911 having issue with their service today?😩😭 | @769303 Hope not! Send us a DM and we can take a look at what's going on, Stephy! *ChanneyT"
"@135517 you should offer your grandfather business customers some sort of holiday offer......right? | @735000 Eduardo, BOGOs are the flavor of the holidays! Everyone can get in on this one! https://t.co/JPRc1xZFQs *LolaChu"
Hey @TMobileHelp why offer the Note 8 if even the smallest live messages are too big for MMS?? | @726776 We want to make sure all of your friends can get your Note 8's amazing live messages! :) Click this link so we can take a closer look at how to make that happen https://t.co/6eZrWJ9PIa *JustinRhodes
"@115911 you guys better give me my old phone back 😢 | @782050 We've got your back, Francisco! I'll meet you back in DM! :) *MaddieAbbot"
@TMobileHelp so...I purchased my Apple Watch over 24 hours ago and paid for 2 day shipping and it’s still processing. Why? If I knew it would take so long to get to me I would have done overnight. | @158880 Hit me up and lets see whats going on: https://t.co/fFwcGHx0L1 *TaylorMoon
@TMobileHelp no service in little Ceasars arena. | @782052 That sounds like a job for T-Force! Click here to shoot me a DM so we can take a closer look at the service there! https://t.co/6eZrWJ9PIa *JustinRhodes
"@TMobileHelp @115911 my Walgreens code doesn't work. Can u help? Thanks! | @782053 That is not what we want! I am sad to hear this happened to you! Have no fear though, you've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
@TMobileHelp any black friday offers besides the bogo one? | @782054 I would love to go over our best deals.  DM me: https://t.co/tdwt367vMq *NevinBruce
Sooo all the @115911 stores in #BatonRouge are down tonight... How inconvenient #smh | @782055 Hey there! Send us a DM and let us know exactly what's going on so we can better assist you :) *ChanneyT
"@115913 tmobile systems down?  Customer care can't even look up my account | @782056 @115913 We absolutely want to make sure we're taking great care of you, Melissa. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I need to follow up ref#07419527 Courtney manager Customer support. The s7 edge we returned to tmobile is still on my bill. Please take it off. | @782057 I am responding to your DM now my friend! You've got a #MagentaExpert at your side through thick and thin. :) https://t.co/033FgbQAw8 *KyleVesely
"Part 2 that’s all it would have taken in the first place. Don’t lecture customers on how they don’t read when we’ve been getting this same deal for weeks to have it changed. @115911 @TMobileHelp | @426715 Hey Adam, I want to help with the deals that you are enrolled in! Send me a DM. I am here to help no matter what! https://t.co/zDWnfngdI9 *LauraBeasley"
After one month of leaving @115911 I was charged for the service of the month I haven't been with them and now refuse to refund me! What a joke of a company! | @635151 Hey Caitlyn! You should only be charged for the days that you used your service with us! Send us a DM and we can assist! *ChanneyT
@117543 I got a new 4G LTE cellspot it is version2 do you know what the difference is if it's better performance https://t.co/Nav1I2GVgi | @430215 @117543 Check out all the details on the new CellSpot V2 here: https://t.co/udDh9F6sID. https://t.co/lH0SH5fy2m *MikeRice
"Having @115911 as your service provider and trying to use @917 is a joke and epic #fail ... I live in a HUGE city with basically no service all the time, what are we paying them for if our shit doesn’t work?! #snapchat #tmobile #cellservicesucks | @782058 Oh no! I love to share the moments with my friends all the time and would want the same for you! Send us a DM with the areas you're concerned about and let's figure out what's going on to get you the blazing speeds & connection. *KeithM"
Aye @115714 I'm trying to leave @115911 what deals yall got?!? | @738055 Hi there! We great offers for new customers. You can take a look at our promotions at https://t.co/vmQEcCG8fV . - AP
@115725 @115714 payment plan 200 moneys | @782118 Glad to have you on board today. Let us know what questions you have. - AP
"@115714 I've now been in a sprint store for over 3 hours trying to buy a new phone because customer service can't remove an error from my account. Literally (and I mean that when I say it) the worst customer service I've ever received. | @782120 Wow, we hate to hear that!  What is the error you are getting Tucker? -MB"
hey @TMobileHelp - andrea (emp id 1222451) is AWESOME please give her a kudos/raise/box of puppies/all of the above | @661987 LOVE IT! Thanks for the feedback! I'm so glad to hear Andrea got you all taken care of! That's what we do for our #Magenta Fam! I'll make sure she knows how much you appreciate her help. Have an amazing rest of your T-Mobile Tuesday :D *AlexKimbrell  https://t.co/GefRnVHVqu
"Wow @115911. I have insurance and yet you tell me I DAMAGED my phone on the outside . I’ve had this refurbished phone 3 months and the screen is coming off. Unacceptable, I pay 1000 dollars for a phone 15 dollars for insurance and I’m still demanded to pay a deductible. Unaccept | @782264 Let's take a closer look at what's happening, and find your best device option, Alonzo. Send us a DM! We're here for you. *RickK"
@115913 I want to switch to T-Mobile! Sprint doesn’t give me anything free 🤦‍♂️ | @782265 @115913 We would love to have you join us! Shoot me a DM and we can chat deets https://t.co/7gT2t6PtXx. *StephanieGarza
"@115913 @TMobileHelp i need help with the trade in device. Could you please help? | @185048 @115913 Thank you for the DM, David! We're on this and we'll be responding in kind shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 help! No service in my new apartment! | @412103 Let's take a closer look to see what's happening, Vrunda. Send us a DM! *RickK"
"@115911 wtf you keep hijacking my phone to do updates? I NEED MY PHONE WHAT IF IT WAS A LIFE OR DEATH SITUATUON?! FUCK YOU!! | @782266 Ouch, send us a DM & we can get to the bottom of this to ensure you're able to use your device. *ChanneyT"
"Hey @115913, I'm starting to get disappointed in @115911. David from support just told me t-mobile won't honor the promotion that's currently on the t-mobile website. 

https://t.co/Z235nkAkQC https://t.co/kj1nqsFghy | @117288 @115913 We're here for you and we want to make sure you're getting every promotion possible that you qualify for. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"So y’all ain’t gon text back? @TMobileHelp https://t.co/MckOY8BbRZ | @782267 Hey, man! Thanks for that screenshot! Let's just double check and make sure that payment went through and everything is good to go. Shoot me a DM & I'll take a quick look! *AlexKimbrell https://t.co/GefRnVHVqu"
"I️m tired of have no service and failed calls on y’all weak ass shit, FIX IT @115911 | @640231 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@TMobileHelp Are tiered data plans still available?  Would rather have limited data but full speed tethering and HD video the rare times I use those. | @782268 Hey Cain I can help you get the answers you need. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"Was thisclose to ordering an iPhone X through @115911  but their system in store went down #notagoodsign | @279487 That's not the start we want to have, but we can make up for that. Send us a DM, so we can assist. *JPL"
"@115913 Am I supposed to be throttled to the point where I cannot send a picture on iMessage? This is frustrating but if so I guess I will have to suffer. Please let me know. | @782269 @115913 Let's dive in to make sure you're getting the best service possible, Jordyn. Please send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 just wasted over 1.5 hours of my time with a rep to try to figure out why my service sucks and now he is just ignoring my responses and didn’t fix the issue. He just left me hanging. | @782270 @115913 I want to make sure that you're getting the best service possible, Bradley. We're here for you and we're ready to dive in. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 , Sir , I am having a hard time in solving an issue for which I am not responsible with t mobile . Because of this I have decided to leave t mobile and take this issue with a lawyer.. please help me if you can.. | @782271 @115913 I truly want to turn this all around and make sure we're reaching a resolution for you, Suneel. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
They're trying to get me to upgrade my phone but won't fix the issues i already have! Over charging me because they told me wrong information from the beginning. GRRRRRR @115714 | @782451 We are very sorry to hear this. We are here to help. Please let us know via DM if you need further assistance.
@115714 about to loose a customer 🤬 | @782452 We'd hate to see you leave the Sprint Family. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
"@115714 if you're going to call.... have someone American that I can understand and not in the evening | @514150 Did we miss a callback? Please, DM us with some more details to review. - GS https://t.co/rMApsV8PQY"
"@115714 Hold up. Hulu free!?! | @337875 Hey there! Only Sprint gives customers the best price for Unlimited, with HULU. For details visit https://t.co/DxvjNQ4Zwg . - AP"
@115714 free Hulu? | @782458 That's right! See everything about it here: https://t.co/jSlSl5eqLc. - MP
@115714 hey you guys are the worst provider I’ve had. You can’t even call and use your data at the same time???? What is this the Stone Age days? 🙎🏽‍♂️ | @782459 This is not what we like to hear. Please send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
"@115911 thanks for the free panda express... I post a picture but my kids and I  already ate them. My wife was kinda disappointed when she tried to claim here's this morning its said this offer is no longer available... | @341848 Let's make sure your wife is able to #GetThanked as well, Nathan. Send us a DM! We got her! *RickK"
@TMobileHelp Why is it so hard to activate a new device on your network? Why would your service rep get me off the line before making sure my service was working? Wouldn't you want to make it easy for a customer to use your service? | @782460 Hey there! We definitely don't want you to have a hard time activating your phone! Send us a DM so we can help out! *EliseBlake
@TMobileHelp my galaxy 7 keeps crashing & randomly turns off...nothing but issues with this phone since day one... which wasn't too long ago :/ | @782461 Oh wow.  I'm a HUGE Samsung fan and I am disappointed to hear one of them is letting my customers down.  There is a TON of things I can show you that will help us here.  Please send me a quick DM and I will take a peek. *JonSimmons
"@115913 I would really like for u to contact me about the service I don't have. | @152195 @115913 We are truly committed to taking great care of you here, Glenn and we'll be responding in DM shortly for you. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 So disappointed with how my issue was handled. 2.5 months of promises by countless representatives and supervisors, and nothing! I'm the one who is wrong? After 10 years, loyal to T-Mobile, I'm taking my business elsewhere.

#lame
#whathappened
#brokenpromises | @779878 @115913 I would love to continue this with you, Matthew - I truly want to help get this resolved. I just sent you a reply to our DM's and will meet you back there! *DanielleGibbs"
"@115913 ""If you’re not happy with the One Plus feature I would be more than happy to remove it from your line for you."" This is a reply from your @TMobileHelp team instead of finding/fixing WHY MY DATA IS almost nonexistent ABROAD! #BadService #TMobile | @782462 @115913 Tarik, we're here to give you all the right info regarding speeds abroad- Please DM for further assistance! *RozLancaster"
"Date Night with the love of my life!! #JusticeLeague was AMAZING in 3D!!! Thanks @115911 for the awesome promos for $5 movies this month @144529 and @5080 !! Perfect timing to get our super hero fix!! #TMobileTuesdays Rocks 💖 https://t.co/qizM0rfjzo | @572205 Wow!!! 3D and everything. Pulling out all the stop for date night. Thanks for showing us some love on your #TmobileTuesdays. Spreading thanks all over the place!! If you need anything, DM me up anytime.  https://t.co/cYAShZx2fF *PoxMaphixat"
@TMobileHelp @115911 Your TMobile Tuesday app ruined my entire dinner. Automatically started counting dow when I wasn't even at the store!!! Now it's gone and I didn't get anything!! Please give me back my free panda bowl! | @560108 T-Force is here to assist! Feel free to send a DM our way! *SusanaDominguez
@115911 how TF do you exist as a business. I gave you $50 to have Internet on my phone. Where TF is it. | @782463 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
@115911 I have been this company since 2005 and now they are screwing me over...how sad | @782464 That's not the type of experience we want you to have. Send us a DM and let us know what happened. We're here for you. *RickK
@144529 @115911 attempting to use the TMobile Tuesday Promotion but code given for Atom Tickets won't work. Please help. | @782465 Hi hi! Send us a DM and we can take a look at what's going on *ChanneyT
"So #ThankfulFor @115911 for making me realize my account can get hacked and they're not going to do anything but sue me. https://t.co/e1b8eJfl1p | @782466 Woah, we take these matters seriously, Printha. Send us a DM and we can take a further look into this for you. *TarynS"
"@115911 giving me that “LTE” branding with a 3G experience. https://t.co/3ZvkBgbhnO | @782467 Let's check out what's happening in your area,. Send us a DM! We're here for you. *RickK"
"@115911 @115913  not sure where everyone is getting these amazing speeds, but mine averages about 3 to 4 Mbps??? WTH https://t.co/vUlTpqjcqy | @782469 @115913 Let's see if we can get those speeds working for you. Please hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Fuck @115911 .. I need to change my service to somebody else! | @782626 What's going on, Brena? Anything we can do to help? *JPL"
"@TMobileHelp your agents need better training | @156987 Yikes! Let's chat about what's going on, send me a DM! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
Hey @TMobileHelp @115911 ... you should really look into the service where I work. It is horrible every single day. | @782627 Let's see what we can do to improve your coverage. Can you meet me in the DMs? https://t.co/sBIVWmm6X2 *EddieGough
"Hey @115911 please don't use Atom again for #TMobileTuesdays what a clunky app interface! Plus the code wouldn't work for me. @168990 is much better | @782628 Let's check out what's happening with your gift, Sean! Send us a DM so you can #GetThanked *RickK"
@TMobileHelp good job today. Your tmobile Twitter help is the best. Much better than the call centers. Keep up the good work! | @782057 Yay! Glad that we took care of an awesome customer like you! Let us know if we can be of any additional help by sending a DM. https://t.co/jg1YyB1ZS7 *CherneilRandolph
"@TMobileHelp @115913 Help! My parents are threatening to drop off our family plan & switch to Verizon. They say they don’t get good coverage in their home. Tips? | @782629 @115913 Let's make sure they're getting the best coverage possible, Peter. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp Hi I'm not able to get my code for the $5 movie ticket | @782630 $5 movie tickets is a sweet offer! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough
"@115911 Your company just gave away sim cards and phones to people who hack others. Pray these two gentleman don't sue your company for the amount of money they lost. There's a hack going around where people clone phones through your system. Congrats | @782632 Hey there, please send us a DM and let us know what you are seeing so we can assist you properly. *ChanneyT"
"Company wide computer outage at TMobile stores? I️ call bullshit, store reps just didn’t want to help. @115911 | @782633 That sounds really strange, Kristen. Let's take a closer look to see what happened. We'll be able to assist you here on Twitter. Send us a DM! *RickK"
@sprintcare you are seriously the worst service. I make a $100 bet you can’t go 24 hours without making me retry sending an under 180 char text | @131053 Hi! This isn't the experience we want for our customers. Please send us a direct message for us to further assist you. -FP.
"Giving up on dealing with this terrible service smh soon I’ll be gone @115714 | @194725 We certainly want to get you the service you deserve! Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"Hey @115714 thanks for hanging up on me because you don't want to answer why there's an erroneous $514 charge on my bill... after I was placed on hold for over 20 minutes.  You ROCK 😡😡😡 | @782684 Hey! We are sorry to see this. Please, DM us to review this situation and answer your questions. - GS https://t.co/rMApsV8PQY"
"@115714 one percent does make a difference... your service sucks all over Los Angeles. This is all I always see... unless loading and choppy videos. https://t.co/H04485d5sn | @782687 This is not the type of experience that we want you to have. We would be more than happy to assist you in this situation. In order for us to do it, please send us a Direct Message. -AM."
"So... Um @233796 and @115714 ... How are you offering 6 months of Tidal and it's day 7 and I'm still on ""Please Wait""?

What are y'all doing? Getting Prince to re-recorded his masterpieces? | @782688 This is not the type of feedback we want to hear from our customers, Please DM us so we can look into this issue. -MG"
But what’s going on with your service @115714? 🙄 | @782689 Hello there! This concerns us. Please follow us and send us a DM to help you with this matter. - LR
"@115714 #Sprint getting coal for Xmas for turning off our daughter’s data when needed for mapping, b/c she used 100mb roaming data. So I can buy more roaming data? NO says Sprint. If u want to get stuck in unfamiliar city without GPS help, get Sprint. https://t.co/j2axs7h4C3 | @782690 Hi! We saw one of your messages, and we want to help you to provide you the best resolution. Please send us a direct message for us to further assist. -FP."
"@115714 riddle me this... 1 bar I have service but then this happens... #NetNeutrality  ??? https://t.co/hVgCvdDhyQ | @782691 Thank so much for the information provided, we will be more than happy to assist you with this situation. In order for us to do it, please follow us and send us a Direct Message. -AM."
Why is it @115714 never runs a deal for standing customers? The deals are always for new lines. Must not want my long time allegiance. #sad | @542346 We understand your concerns and we are here to help. Please send us a DM if you would like to see if you are currently targeted for any promotions as an existing customer.
"@115714 @sprintcare I helped my mother sign up for service using my referral link - set it up and paid for it online then picked it up in the store. Haven't received any confirmation regarding the gift card, however. | @782692 Hi! We'd like to help. Please send us a DM and we'll assist you. - MP https://t.co/rMApsV8PQY"
"@115911 SUCKS! My data been lagging on some weird shit ever since I switched to them my shit mad slow😡❗️ | @782823 Thanks for reaching out! Let's find out why this is, send us a DM Julizza! *ChanneyT"
"Customer service at @115911 is a joke. I’ve been trying to fix an account issue and this girl has been trying to sell me shit I don’t need this whole time. | @782824 I know you want to get your account in order, and we are glad to jump in and lend a hand. Please send us a DM, so we can help. *JPL"
"@115911 I checked my TM Tueday app and it said I redeemed my Panda Express offer on the 7th but I only got $3 off $5 coupons ever since the deal began. What can I do? It literally says redeemed but when I check what was redeemed it only shows the 3 off 5 and not the free bowl. | @782825 Let's take a closer look to see what happened, Astrid. Send us a DM! *RickK"
"God forbid I die while T-Mobile service never not working... 🙄 @115911 | @782826 Hey Lauren, send us a DM and we will further assist you with ensuring a great experience at all times. *ChanneyT"
"@115911 hello, I need some help unlocking a phone that got locked as soon as I inserted a T-Mobile SIM. Contacted you guys on live chat and was told they can’t find the phone in your system! | @782827 Let's take a closer look to see what we can do . Send us a DM! *RickK"
"Boyfriend called @115911 twice now, and both agents don't even know what BingeOn is. Oh the joys of outsourcing overseas. XD | @200766 Hey Liz, send us a DM and let us know what you guys are needing assistance with. We'll do our best to assist you here! *ChanneyT"
"@115911 been with T for a dozen years, any perks for old-timers? No need for another line, but 💕 2-for-1 iphone deal! Customer retention is much more cost effective , studies say 🤓 | @782830 Hey Renat! Thanks for your loyalty! Send us a DM and we'd be happy to take a look at your upgrade options :) *ChanneyT"
"If you want horrible customer service and non-working refurbished phones that cost $175, go with @115911 | @782831 It's super important that we get you a working device. If you are having trouble, shoot us a DM and we can help. *JPL"
"@115714 I cancelled my brothers phone line today, and you won’t cancel it until the end of the billing cycle?? I want it cancelled today, way to put the customer first... guess the customer isn’t right when it comes to @115714 | @783045 Hey Luke. We would like to assist with this situation. Please send us a Direct Message, so that we can further assist you. -TN"
One Thang Bout It... @115714 TRASH AF @115714 | @783046 This is not the type of feedback we like to hear fro our customer. Please DM us why you feel this way. -MG
"@115714 @sprintcare  Why the service so bad...cmon now⁉️⁉️ | @783072 This definitely not the way we want our customers to feel! Please send us a DM, so that we can further assist you. -GP."
"Couple more months and im cancelling @115714 im done with them and their bs | @783074 Hi Juan! We would hate to see you go. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"Looks like I'll being suing @115911 !! Over charged and never cancelled a line I request back in July | @139344 Hi hi, we don't want you paying for something you no longer have, send us a DM and we can assist you. *ChanneyT"
"@115913 Sir I did not get the justice even here. Zach Ricketts could not able to resolve my issue. Because of your employee i was charged 325$ . Please do the justice for my money | @782271 @115913 We're here to help, and I would love to make sure we've explored every option for you. I just sent you a DM, and will be providing some additional information there in just a moment. I look forward to working with you! *DanielleGibbs"
"hey @TMobileHelp please help me getting the access to my account online, thanks | @537202 Hi Luis! We'd love to help! Could I have you follow here: https://t.co/jXcJ1nMfO2 and I'd be more than happy to help! *ChelseaTorralva"
"We need more marissa's in the world to make the world brighter ✨🌞😂 @115911 !!!! https://t.co/120Jq2OlkA | @780165 @115911 Marissa is pretty awesome? 😂...!!**  Thank you for working with us, Donna! You the best! ❤️ https://t.co/DMr1doG7OR *JulissaBadillo"
"Use every social media platform to expose the double charging tactic! How convenient @115911 wants to increase their volume during holidays while family’s suffer | @783075 We want to look into this right away. Send us a DM, so we can help. *JPL"
"Once again the shady @115911 double charged me, over $433, just think if they do that to their customers | @783075 If there was an error made with your payment, we will absolutely get this straightened out. Please send over a DM so we can dig right into this for you. *JPL"
"@115911 is a bullshit company fuck y'all | @783138 Woah! What's got you feeling that way, Casey? DM us here with some details and we'll gladly assist. *BlakeT"
@TMobileHelp please save me from Verizon! They’re ruining my life #seriously | @685925 I think that we can definitely help you out with that one! I have tons of details for you on what it would look like to paint your world #Magenta :) Send me a DM and we can chat! https://t.co/W3cyuk6dh9 *DebiChavarria
"@TMobileHelp can u plz fix ur service in columbus it sucks | @783144 Hi there, Claudia! Your services are very important to us and we want you to be able to enjoy them as well. Shoot me a DM so I can dig into this with my #Magentashovel and work towards a resolution to your problem. https://t.co/OPQr0EYSsq *MichaelLabao"
@115911 4g speeds in Tempe Az. https://t.co/fDGX9vCpIp | @155252 Thank you for staying engaged. We just sent you a new DM. *JennaLundh
"@115911 your company sucks! Been with you guys for 2 years and now Sprint is giving me a better deal for a phone | @783145 Hey, Mike! Send us a DM, and we'll explore additional options for ya! *KellenF"
"@TMobileHelp -Almost 2 months after #switch2tmobile, we still have NO status update on our ETF, device payoff, & BOGO rebate... What is the deal? Even visited two local physical tmobile stores ... they ALSO are put on hold - your OWN dealers!! #bad #carrierfreedom ?? | @783146 Hey Susan. Thanks for reaching out to us at T-Force. Please follow this link to provide us a little more information so that we can take care of you.  https://t.co/xKtJVNqc2V *MichelleA"
@TMobileHelp ... The deal has expired. Any help here? | @783147 I definitely want you to be able to take advantage of that promo! Shoot me a DM and let's talk! https://t.co/NMvRntQYM5 *SarahPearson
@115913 this is the internet speed in my area and that’s with 3 bars inside and outside https://t.co/MCA84ssfbR | @286737 @115913 Let's see what we can do to get those speeds working for you. We'll reply to your DM shortly. *StephanieGarza
"@TMobileHelp hi I am a customer on TMobile One 2 line/100 with hookup promotion so paying $80/mo. I really want to use your BOGO and add a new line to my plan, but cancel after getting the rebate. Is there a way to do so without losing my current promotion? | @783149 Hey my friend =) Send me a DM and we can take a look at that. *BettyAranda"
@115913 you have a great crew of people behind you at @115911 and @TMobileHelp above and beyond customer service. | @265435 @115913 Jay! Following up with you to make sure that we get this 100% right for you! Please send me a DM when you are available! Mahalo! https://t.co/W3cyuk6dh9 *DebiChavarria
"@TMobileHelp Hey, I've got a question in regards to Payment Arrangements. | @783150 You got the questions, we got the answers!! Send us a DM of your question. 
https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@115913 I'm so disappointed in T-Mobile customer service. 4 phones and a business account and they don't mind that I'm shopping for other service | @783151 @115913 We'll do whatever it takes to keep your business, Kellie. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp apparently I am receiving bills to my email from one of your customers that’s not me. I am not a customer. How can I make this stop? Also Connie needs her bill! | @783152 Oh weird!! Let's get that handled for you. Can you shoot me a DM and I can grab some info 
https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@115911 sister I have no service and I’ve already restarted my phone and taken out the sim | @783291 Those are great troubleshooting steps, but it sounds like we need to take a closer look. Please send over a DM, so we can assist. *JPL"
"If you work as a customer representative you should all have the same information I can’t deal with @115911 no longer! What’s a good phone company I should switch too? | @783292 Aw, what;s going on, Tiffany? We want to make sure that we're always on the same page. Send us a DM and we can work this out. *TarynS"
"@TMobileHelp I sent you a DM, really need help on this situation | @287605 Thank you so much for sending us a DM concerning your account, we would be more than happy to assist you with this. To better assist  you I need you to send me a DM. Thanks in advance! https://t.co/ineZm1Lcy2 *AntoineWhite"
"@115911 I ported out my t-mobile number to sprint but t-mobile is not releasing the number. my number is active on both the networks(Same mobile number active on 2 different mobile phones, one t-mobile device and one sprint device) since last 3 days. | @783294 We can look into this for you. Please send us a DM. *JPL"
"@115913 Give me and my wife each a free phone of our choice, we will leave AT&T in a heartbeat. Their customer service sucks and we're roped into AT&T Next.  Our bills just keep getting bigger. | @783295 @115913 We do have a pretty amazing BOGO deal going on, sounds like the perfect time to switch. Send me a DM and I can help with any questions you have https://t.co/Ywc2SE9mUL *TylerDevenere"
"@TMobileHelp Thanks, Chase C for your help and peace of mind. Many kudos to you! | @783297 Thanks for the shout out Dava we do appreciate that! If you ever need anything T-Force is here for you. *KennethStone"
"Ok @115911, do you see my “No Service” status? It’s been happening a lot this month... any reason? https://t.co/MiRXbTZTbM | @236951 Having strong connection is important to me, Anton. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"Really disappointed in @115911 right now 😩 | @290112 Aw, why, Ashley? Let us know through DM, so we can work this out! *TarynS"
I have @115940 now! Thanks @115714. https://t.co/Kj43QNyHn8 | @783335 You are very important to us! Thank you for the trust you have placed in us. -GP.
"@115714 so...what’s you Black Friday or Monday specials??? | @619702 We also invite you to visit our official website: https://t.co/bmjSCSZtTi to see everything related to our services and products, new offers and promotions available at all time. - JL https://t.co/rMApsV8PQY"
@115714 so...what’s you Black Friday or Monday specials??? | @619702 Hi there! We do not have that information in hand at the moment but please visit https://t.co/RaFdvTmR8M for new updates at all time. - JL https://t.co/rMApsV8PQY
I wonder why my @115714 bill keeps fluctuating ! I was at 175 and now I’m at 200?? | @783337 Hi! This is  important for us. We want to provide you with the best resolution for this. Please send us a direct message for us to further assist. -FP.
"Hey @117735, your tech killed broadband and my entire workday today. His response? “Call ATT”
I called and waited 2hr. No show. U cancelled the appt and won’t say why. Missed deadlines, hrs of missed work. Thanks for your “sorry.” 10+ yrs. Here I come @115955 and @115714 | @783338 Hey there! We'd be glad 2 have you join our Sprint family! Check out our contract buyout offer visit https://t.co/4MjVV3ABaa. -TN"
@158861 @TMobileHelp does the #LGV30+ have a better DAC than the standard #LGV30 ❔ what are the differences? #❓ | @612031 That's a fantastic question! We'd love to talk phone specs with you. Send us a DM to get started. :) https://t.co/5WTbYMDfLD *JordanNeuhauser
"@115911 I can’t even get service in my own apartment. So tired of this. https://t.co/pszl3vpHSY | @778889 Let's check out what's happening in your area, Ryan. Send us a DM! *RickK"
"@TMobileHelp Coverage during Stanford Football games at Stanford Stadium is terrible. Can't get any data through for several hours. Any way to increase capacity on game days so I can use my data plan? | @783443 No signal is no good, especially during a fun event! Send us a DM and let's take a look at what's going on! https://t.co/5WTbYMDfLD *JordanNeuhauser"
"@115913 Bad experience in store # 2293 Torrance, Ca 11/21.  Wanted to buy J7 new phone, pay CASH, or w/my Visa Card.  I do not need credit.  Store employees (all 3 or them!) rudely insisted I needed a SS# & credit run to get T-M One Plan activated. Please Help! | @783445 @115913 Let's explore all our options to get you set up with us, Tom. I want you to have the best possible experience in any channel. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
SO YALL WASNT GUNNA TELL ME @115940 COMES W/ MY NEW PLAN?BET @115714 | @538001 Hi there. We're currently providing hulu service at $0 rates. You can visit https://t.co/jSlSl5eqLc for more details or simply DM us to further assist you. -OM
"When @115714 try to act like they don't see your tweet... https://t.co/Kb3xf4hGDU | @783566 Hi there. We'd like to look into your network experience and turn it around. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"So annoyed with @115911 and their slllloooooooooooooow service! 4G is acting like everyone and their mama's mama is using the dial up! | @783567 Hey Kim, thanks for reaching out to us. Let's make sure your data is working fast. Send us a DM and we can assist. *ChanneyT"
"@115913 C'mon John don't tease those of us with business accounts and not deliver! 😔 #NetflixOnUs https://t.co/R7UJyQT8HD | @783568 @115913 Let's get to the bottom of this, Jeff. I want to make sure we're all on the same page; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 wtf I got the iPhone 8 that shit just keeps on freezing 😭😂 | @783569 Hey hey Kevin, let's make sure your phone is working flawlessy! Send us a DM and we'll see what's going on :) *ChanneyT"
"According to .@115911 it takes 48 hours to unlock a phone. | @771903 Hey, my friend! It can take a few days for an unlock to process. Send me a DM & I'll get you a update on your request :) *AlexKimbrell https://t.co/GefRnVHVqu"
"Tried to use T-Mobile DIGITS Mac app for the first time and got this error at first launch ☹️ @115911 https://t.co/MzByZFRk8H | @661137 Hey Manu, send us a DM and we will see if we can get this working properly for you :) *ChanneyT"
@115911 Any Black Friday deals on plans coming up? I need a new line of service (and want to use Digits) but don't need a new phone. | @224118 Hey Christian! We have tons of awesome deals and we'd love to set you up with a new line! DM us here and we'll look at your best options. *ValerieP
"POTENTIAL BUYERS BEWARE, CRIMINAL ACTIVITY AT THIS T-MOBILE. @115911 I don't even know where to begin... The sales associat… https://t.co/V3XNUhUnwq | @783662 Hey Ronald, we are so sorry for this experience. Please let your gf know she can reach out to us here on Twitter or our FB page and we'll do everything we can to make this right. *ChanneyT"
@TMobileHelp I have the old 4 for 100 plan on T-mobile. Am i able to do the  Buy 1 get one with it? | @783663 Hiya Javier! Send us a DM so we can take a look if your plan qualifies for that BOGO deal :D https://t.co/NDZulBnDGq *PhungDao
@115714 where’s my I-Phone X I ordered :( | @579432 Hello there! We want you to have your phone. The shipping expectation on https://t.co/RDgqxv7W9w is your best resource to track your device. LM -.
"@sprintcare Just activated a Nexus 6P on my account for an existing number. They gave us a generic SIM and everything seems to work except for enhanced messaging in Android Messages. | @449930 This is very concerning to us, allow us a chance to have a resolution to your issue. Please send us a Direct Message, so that we can further assist you. - NR"
"@TMobileHelp ugh accidentally locked my sim card HELP | @783761 Wowzer! never a good thing to see. Not to worry, you've got a friend in me! DM me up and let's chat. https://t.co/cYAShZfro7 *PoxMaphixat"
"@115911 hoping to get straight answer. Going to cancel a line of service and go to one line. If I decide to add a line back, will I get same number? Seems to be that way for bogo, but don’t want to be wronged with info. | @669880 Hey TK, send us a DM so we can ensure you're getting accurate info about this :) *ChanneyT"
Shoutout to T-Mobile for the Free Panda Bowl! @115911 #TmobileTuesdays https://t.co/YNXCBFP2ma | @265887 Ah yeah! I'm so glad you were able to grub on us tonight! Nothing better than orange chicken and fried rice! :) *JustinPhillips
"@115714 really knows how to screw a loyal customer over and then keep telling you their going to fix the problem... 3 months later and it’s still not fixed 😇 | @783859 Hi, what issues are you having? We are here to help! -KY"
@115714: 17yrs - don't know how I've stayed w/ u so long: I always want to cry after leaving 1 of ur stores...  always a hassle | @783860 Hearing this is concerning. Can you elaborate on your issue? -AH
"Hey @115911, if I were to buy the unlocked Pixel 2 phone, would I be able to use wifi calling with it? I know you had a promo about getting people set up with the phone. | @744080 Hey Brian, that's a great question. Send us a DM and we can try find this out and better assist you. *ChanneyT"
@TMobileHelp can y'all read my dms | @167949 I've got your DM's! I'll meet you there! https://t.co/3mHIwa3Iyu *JoeR
@115913 I'm begging for help..... | @507097 @115913 Thank you for sending us a DM. I'll respond back to you there right now. *JennaLundh
"@TMobileHelp trying to verify my advantage program account as you requested but you wont allow for ipad photo upload?!
What gives https://t.co/UDHimy2szd | @160010 Hey, that's a pickle but I am here to solve it. Please shoot me a DM and I'll take it from there. *JoeleenH"
@TMobileHelp I currently have a 4 line plan. How much would it be if I needed 5 lines | @253085 Hey there! I'd love to check out some prices for you today! Send me a DM! 😊 #IveGotYou https://t.co/HbdADi3eov *HumeiraPatel
"Why aren't you letting me pay my bill lol @TMobileHelp | @783966 Hey there! Fear not, #MagentaFairyGodMother is at your service! 😊 Shoot me a DM and let me sprinkle some #MagentaMagic! 😉 https://t.co/c09vKrd5yq *AshaBegum"
"@115714 On hold with Sprint for the 3rd time today. Wasted 4 hours of my life today getting the run around. I have been a Sprint customer for 15+ years but am SERIOUSLY considering switching. Customer service is going down hill! | @784271 Oh no, what is it that you are still on hold and yet for a 3rd time?  That's awful.  What can we do?  If you want to direct message me for assistance, then we can start there. -MB"
"Because of the reps at the Huntington Park, CA @115714 store I am no longer a customer after 11 yrs. | @784273 Hold the phone, sorry to jump in but what's causing you to feel this way? How may we turn things around? - LP"
"@115911 could have had an easy win but blew it. After 15 years as a customer, who wants my business now? @ATT @115714 @115725 | @477188 We're the most improved network and getting better every day. This is an exciting time to be part of Sprint! - LP"
"@115911 could have had an easy win but blew it. After 15 years as a customer, who wants my business now? @ATT @115714 @115725 | @477188 Survey says! Thank you for your interest in Sprint. Join the Sprint family and would be happy to have you here. Are you ready to make the move? Sprint is proud to be the best value in wireless with great savings and service for our customers. - LP"
"@115911 could have had an easy win but blew it. After 15 years as a customer, who wants my business now? @ATT @115714 @115725 | @477188 Hey, Steve! No need to shop around! We're here for you! Come on over to DM, let's chat! *KellenF"
I’ve spent more of my day — actually of the past two days — trying to switch my @115725 iPhone from defective device to warranty replacement. What a nightmare @115990!! Getting the runaround!! Ready to switch to @115714 😡🤬😡😡🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡😡😡😡😡😡🤯🤬🤬🤬 | @784274 We are here with open arms https://t.co/0QadQzhBta or https://t.co/9Jp7q8bedM! -MB
"@115714 fuck you guys. Seriously fuck you. The worst service hands down. It took me 45 mins to load twitter because Facebook, YouTube, or my email wouldn't load. Sprint is shit | @143888 That's not good to see. Please, DM us to take a further look into this. - GS https://t.co/rMApsV8PQY"
@115714 how come I have 3 bars of LTE but nothing loads? Please explain I’ve been dealing with this shit for too long. | @784275 Hello Joey! Please DM us elaborating on your situation in order to further assist you. -AC
"Check out my ludicrously low internet speed https://t.co/Hdc2EKEDTP
#Sprint @115714 | @784277 Hi! We would like to assist you and resolve this for you. In order for us to do it, please follow us and send us a Direct Message. -AM."
"@TMobileHelp Been with T mobile for over ten years, but after this last update I'm pulling my hair out!!! Every time I want to use my browser I need to go into settings and reestablish my WiFi connection even in my house. During the same use I'll have to do it again within 5 min. | @390630 Yikes!! You're right! That doesn't sound fun at all, and I sure can't blame you for feeling that way. Let's see what we can do to fix you up so your phone behaves it self. Send me a DM and I'll help get this sorted out. https://t.co/6NxKsl5RJm Thanks! *JoshHenegar"
"@TMobileHelp @134924 I updated my galaxy s7 last week and I've experienced my phone not reading my micro sd card and my front camera is glitching. I bought this phone October 8th so it's over month old, please help. | @784405 You have my attention my friend! Let's check out your phone together, send me a DM when you can. 😊 TY! https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
@115913 @TMobileHelp John please contact me to resolve a fiasco trying to get my two iphone 6s's traded in per your $300 offer at iphone X launch. Call center screwed up my order and have been getting runaround from support ever since. | @427904 @115913 Let's make sure you can take advantage of this promo! Please shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp hey, I was watching Netflix last night using tethering from my phone, and it used a bunch of data. I thought it was supposed to be free with Binge On? | @784406 Netflix + Binge On = a great day in my book. Let's figure this out for you. Send me a DM and I'll be happy to help. https://t.co/bZG3n7w6ik *AdrianAlbright"
@TMobileHelp sucks.. I was told 2 different things by store employees and customer support.. | @784408 Oh no!! Send over a DM so we can take a look at what we can do to turn your experience around asap! https://t.co/jPSwKnAg0l *HarleySumida
@115913 no BOGO for existing customers?? | @784409 @115913 Existing customers can absolutely take advantage of this! You just need to add a line to your account. Send me a DM with any questions https://t.co/7gT2t6PtXx. *StephanieGarza
"@115911 Very disappointed. We have been loyal for 13 years and have 5 lines with you - after speaking with the Loyalty Department 3 times in the last 2 days we were told there are no programs/offers to retain customers only to gain new customers and those who want to add lines. | @784410 Hey, Ashlley! I totally understand your frustration! We appreciate and value your 13+ years with us! Send us a DM, and we'll take a closer look! *KellenF"
"@116447 hello, I would like to have the spending limit program removed from my account I have been a customer of Sprint since 2007. I have experienced horrible customer service from representatives when I call about this matter. I haven’t been able to reach you via phone. | @784611 Please follow us and send us a DM with your information and one of our team member will contact you shortly."
I aint got the fucking time with @115911 bullshit! @115714 what’s up | @313075 Hey there! Seems like you could use a Family like Sprint's family. -AC
"@115911 Exactly why does the""Bill my T-Mobile account"" feature become disabled when you opt in for Netflix on us? | @191396 Hey there! Have some questions about your bill? DM us details so we can get you fixed up! *ElleA"
"Hey @115911, I️ have full bars and LTE all the time now, but my data is slow and nothing ever loads. You guys suck #FigureItOut | @784622 Slow speeds are no fun so I hear ya, Ben! DM us here so we can look into your connection and coverage with you. *BlakeT"
@115913 why is it hard for older customer like me to get bogo phones | @773122 @115913 We have been discussing the requirements and it's completely your choice if you'd like to take advantage. We are still waiting for your return DM. *JennaLundh
@115913 John I've been a T-Mobile customer for many years with many phones and devices but in recent months I have not felt special at all lots of Bill fluctuations and miscommunications my wifes bill has gotten to the point of frustration | @476052 @115913 We want to check this out with you and ensure all is right with your account. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest
"@TMobileHelp Hey I need some help with the t mobile BOGO offer and I am trying take advantage of this offer, can you help? | @784624 Never fear! T-Force is here! Send me a DM https://t.co/jPSwKnAg0l and we can take a look at this together #HolidaySavings :) *HarleySumida"
@TMobileHelp Thanks for helping me finish my Christmas shopping without leaving home. Got to watch football and get my purchase done. Such a WIN WIN! | @784627 Amazing! I am so glad to see that #TForce was able to help you out and keep you winning! Hope that you and your family truly enjoy your holidays! https://t.co/W3cyuk6dh9 *DebiChavarria
@TMobileHelp we completed our T-Mobile Switch 2 complete with our final bills from sprint and it was denied and they said a rep would call us and they never did. Can you please help? | @152652 Yikes! Thanks so much for reaching out tonight! I would love to help out with this! Check my profile out and shoot us a quick DM! https://t.co/URLZj8K6sc I've got your back! *ChrisTarbox
"More fun waiting for any info from T-Mobile @115911 @TMobileHelp @115913 https://t.co/l3EEk0eFXV | @226364 @115913 Hi Antonio, I just sent you a DM and I look forward to working with you. *JasonYaddow"
@115913 why should i change my plan | @773122 @115913 We appreciate you working with us and we are still awaiting a response back from our latest DM. We'll be on the lookout for it. *JennaLundh
@TMobileHelp is there no more in-app contests for @115911 Tuesdays? Is that a permanent change? #app #competition #prizes #gone | @208903 We'll continue to bring you awesome things each week! Please DM me https://t.co/PqgHENiX1V any ?'s you have :) *ByronEdwards
"@TMobileHelp I have an issue with my phone line. Could you help me, please? | @296592 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"@115911 I’m stuck in Baghdad. Husband’s phone broke. U charged me for new one but shipped it incorrectly. Now u offer no help. What gives? | @512581 We're here for you and want to do everything we can to help, Brynn. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115911 been your customer for almost a year and unable to get an iPhone 8 or X without a down payment whereas Verizon offers no down payment and 24 monthly installments #T-Mobile #byetmobile #helloverizon #poorbusiness | @784890 Hey Marcos! We'd love to take a look at options for you to get the phone of your dreams at the lowest cost possible. Send us a DM! *KittyG
"When you pay for a phone service and can’t even use it unless it’s connected to WiFi , and then the representative can’t even tell you the right way to soft reset your phone 🙃🙃🙃 way to go #sprint 
7 years of you has been enough 🙄🙄 | @784974 This is not the kind of feedback we want from our valued customers. Please follow us and send us a DM to help you with this matter. - LR"
"I've been unable to log into @115714 since Wed aft. How many ""I can help you with that"" H-1b's in their IT dept? Problem < wk prior where call log URL pointed to test server. When will Amer business learn Amer empls are more service oriented than H-1b's. | @784975 Hey there! Please send us a DM, so we can assist you further. - LP"
@sprintcare Is a magic box or any other option available?  My data service is bad in my house and I have 5 phones on my account.  If not I may need to shop other options | @784976 We would hate to lose you as a customer. You can check if a Magic Box is available in your area by following this link: https://t.co/N2GX2iy7z0 -MD
"I’m not getting any service @115714 😡😡 | @358926 Please shoot me a DM, so that we can further assist you. - LP"
I pay 105 monthly and I can’t even watch a video on my iPhone! You suck @115911 https://t.co/389a4TeV0R | @785092 Let's get to the bottom of what's going on with your data Erlis! DM us so we can take a look at those data speeds in your area. *KananiB
"Just sat on hold with @115911 for 25 mins only for call to be dropped before anything was accomplished! | @254756 Whoa Nay, that is totally not cool. Definitely skip the hold and send us a message with the details here!! We can assist! *KittyG"
"Crazy how @115911 can take $ out your account within 2 minutes, but take 2 months to refund you. Still havent even got the damn money back. @115913 | @237105 @115913 We want to check this out with you and ensure all is right with your account. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest"
"Maybe tomorrow will be the day I finally upgrade my phone. BUT I DONT WANT TO HAVE TO PAY FOR SHIT. #sprint #hiddencharges | @785242 Hello there! This is not the impression we like our customers to have. Please, bear in mind that you can check your upgrade eligibility and offers available for your account specifically here: https://t.co/rNX0hvW76P. You can check them out before taking a final decision! - RC"
"Sprint advertises their network reliability is within 1% of the ""other guys"". FYI, that is roughly 7 hrs/month with no service. #foodforthought #sprint | @785244 This does not sound good! Please follow us and send us a DM to help you with this matter. We really care about that. - LR"
This bitch really just hung up on me but that’s perfectly ok cause guess who’s calling in the morning 👀 @115714 don’t wanna go there with me bro I’m telling you 🤨😂😂 | @785245 Hello there! Are you in need of any assistance? Please give us a DM and let us know! - FL https://t.co/rMApsV8PQY
"@TMobileHelp  Hey I need some help with the t mobile BOGO offer and I am trying take advantage of this offer, can you help? | @784624 I can help you out =) Send me a DM to get it set up my friend. *BettyAranda"
"@TMobileHelp Yikes. LTE so weak along Highway 5 in CA my google maps won’t load!  Can this be fixed. Really difficult on this traffic heavy weekend. Thanks. | @785286 Hey there, my friend! If the roads are seeing lots of traffic, are towers most likely are as well. But let's take a closer look and see what we can do to help! Send me a DM & I'll get started on this ASAP :) *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp in order to be eligible for the BOGO iPhone deal does the new line have to use one of the new iPhones? Or can I use the new phones on existing lines? | @691806 Hey Andrew send me a DM and I can explain that awesome promotion =) *BettyAranda
"@TMobileHelp need help! Got a text say tmb was unable to process my autopay but went I went to pay online it said it would be a duplicate | @785287 We've got you covered, Tatiana! Send a DM my way and we can dig right in! Talk to ya soon! https://t.co/senzStoecA *HillaryTurner"
I love how @115911 has great deals for new customers. Buy one iPhone 8 get one free. Existing customers get nothing. But they are thankful I am a faithful customer. | @785288 Hey Patty! You can get these awesome deals too! All you've gotta do is switch to our #TMobileONE plan and open up a new line of service and you get a FREE flagship phone! DM us here if you'd like us to help you get switched over. *BlakeT
"Having a major issue with @115911 #DIGITS. Been fine for months, since the beta actually. Now after going through ""Level 3"" support, I'm being told the fix is to not use DIGITS how it's designed to be used. Seriously? I've lost hundreds of important texts because of this! | @233576 Todd, we definitely want to make sure your device, and your DIGITS line, work as they should. Send us a DM so we can help! *KittyG"
"@TMobileHelp any word on updates to the nexus 6 build nbd92g - still have a security patch from April. and I'm not the only one https://t.co/JnCCJi53md | @785291 Howdy, Grant! Updates are sweet, right? Toss us over a DM, lets chat! :) https://t.co/F1LcvbHvWu *DevynGalligher"
"@115913 I'm supposed to get free data w my music streaming on Pandora.. Not happening! Is it because I have premium Pandora? | @317589 @115913 Pandora should not pull from a data bucket with Binge On, even premium. Let's chat in DM and see if we can figure this out https://t.co/7gT2t6PtXx. *StephanieGarza"
"Tonight would have been awesome if @115911 was actually open at the hours stated on their website. Instead, I wasted time and gas only to be turned away drive by staff and security at 7:45pm while they just hung out waiting for 8pm to come. Probably closed doors @ 7pm too. https://t.co/Iceams9CkI | @785431 That's definitely now awesome and we would love to get your feedback on this! Send us a DM. *KittyG"
I agree! Same experience. https://t.co/zjvNWNv3Wp | @785432 Hey Vanita! Your experience with us is extremely important and we're here to make sure you are assisted. Send us a DM here and we're on it! *ValerieP
@115911 Do y’all take pride in being the worst cell phone company on the planet? | @785433 Yikes! What's going on? We want your experience with us to be nothing but great. DM us here with more info and we'll be happy to assist you. *ValerieP
"@TMobileHelp @115911 you can do better than this. First place on I-5 that I have had signal at all and this is what I get with 4 bars https://t.co/rJR33MbRw6 | @785434 I think we can, too! Let's get this checked out ASAP! Send me a DM and I'll be happy to help with this, Sam :) *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp hello id like help i have recently bought a used phoned and it came clean my i dont have service and says not accepted in network options | @785435 Hey send me a DM with the details so we can check on that phone! https://t.co/izQCWNdYgX *NickSuzuki
Phone gets here in less than 24 hours 😊 @115911 @TMobileHelp | @156070 Can't wait for you to get your new phone! 😁  https://t.co/sBIVWmm6X2 *EddieGough
"WORST CUSTOMER SERVICE. Tried to upgrade phone. Rep Michael Paul extremely rude and unhelpful! Hung up on me. 2nd attempt diff rep very pushy on selling tablet with plan. What a joke. #sprintfail #switchingfromsprint @115714 @sprintcare | @785481 This is not the type of experience we strive to provide. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"Get it together, Sprint. Shit is annoying. Especially when my alarm goes off in the morning an hour earlier than it’s supposed to. @115714 https://t.co/vBh1Kor6uK | @785482 Hey there! We'd like to take a look into this for you Maki, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
@115911 need y’all to help me out | @123524 That's what we're here for 😉 What's going on J? *KittyG
@115913 @115911 @TMobileHelp @115858 so rep lies about iphone bogo. I have recording and told to kick rocks | @226364 @115913 Thank you for looping us in and we look forward to continuing this conversation. I sent you a DM and will see you there. *AdrenaBentley
"@115913   need to tell you that I had a horrible customer service incident in one of your stores, but Elizabeth Reagan from your @115911 Team of Experts really saved the day.  Would still like to file a complaint about the store though. | @725946 @115913 I'm so glad to hear Elizabeth turned this around. I would love to get more details about the store. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 JESUS!! First i was billed incorrectly,charged $80 in fees and needed help with an arrangement and Vincent from CS is THE most unhelpful person ever..i literally had time to DL/install/sign and tweet this and ,still on hold!! | @785621 Oh no! We want your experience with us to be great. DM us here with more info and we'll be happy to assist you. We've got your back! *ValerieP"
@TMobileHelp any insight into why the Alamo Ranch tower gives full bars but choppy or dropped calls? Been this way for 3 years. Don't want to switch but may have to. | @785623 Thank you so much regarding the connection in your area.  Can I ask you to DM us please? *AaronB
"@TMobileHelp  

Hi, I'm an international student and i do not have SSN. Is there a possibility to take one of ur iPhone plans? | @785624 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
@115714 oh no heard about the lease am I going to have to switch after 10 years | @378993 We truly don't want you to leave the Sprint family! What seems to be the issue? - DB
"@115714 It baffles my mind that nobody reads account notes when you call in. It’s frustrating and totally unacceptable customer service. I guess you’re looking to loose customers. Supervisor is of no use either as none of them follow up. Never had this problem from a company ever | @382826 Hello Frederick! We would like to review this for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
@115714 Thank you @115714 @sprintcare for being absolutely no help at all when it came to my order. | @542053 Please feel free to give us a DM for further assistance! - FL https://t.co/rMApsV8PQY
@115714 Thank you @115714 @sprintcare for being absolutely no help at all when it came to my order. | @542053 Hey there! Have you tried reaching our Order Support team through live chat 24/7? Get in touch with them!: https://t.co/wj5ex09t7f or contact them at: 866-789-8292 with the following operation hours: Monday - Sunday: 8:00 AM - 8:00 PM. - FL
"@115714 I need help setting a payment arrangement for Dec 8th & 22nd | @119757 We would be glad to assist you with this matter! Please send us a DM, so that we can further work with your request. -GP. https://t.co/rMApsV8PQY"
"@115911 — On my fourth LG V20 replacement.

This current device, like the three lemons before it, suffers from infuriating image retention.

This is unacceptable. | @785786 Oh man, your 4th replacement?! Let's figure out what options we can offer your LesGroper! DM us, we're here to assist. *KananiB"
"@TMobileHelp Your website is in serious need of some help.  The trade-in status link goes to the order status page. Also, the button to go to Assurant to open a claim for a Jump replacement freezes the page. I've tried Firefox and Chrome. | @785787 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
Shout outs to the reps @115714 I finally had a hands on with the @118302  V30! 😨😆😁👍 | @785918 Hello is there anything I can help you with ? -FR
#Sprint is down in Eastern NC. Can't make or receive calls. @sprintcare | @785921 Let us check on that for you. Send us a DM for further assistance. -KC
@115714 i love my phone | @785922 That's great Curt! We strive to provide the best customer service to all. Have a splendid day.-DD
"@116447 Today I called @sprintcare and they say ""Chat Agent gave wrong info"". Didn't get my credits in new bill😢 Who should i trust? https://t.co/u3OKE0fStH | @229923 This is not what we want to hear! Pls give Team @116447 a chance to assist. Send us a DM with your contact number."
"This girl sent me a cute ass text and i cant respond cus @115714  sucks balls😭😭 she probrobly thinking im ignoring her😭😭 | @513072 Hey there, how long has this been happening? Are you the only person experiencing this issue in your area or household? -AS"
@115913 why don't you answer my tweet why a tmobile staff keep DM me | @773122 @115913 We are here to help. Looking forward to your reply to our last message. *StephanieGarza
@TMobileHelp https://t.co/NhPaptfgyD | @785934 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115913 
Why am i always having issues.  If I'm at an event.  I show full signal but can't get anything in or out. Meanwhile my buddies have full access.  I have about 25 lines with @115911 | @785935 @115913 We appreciate your loyalty Ben! I would love to look into this with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@TMobileHelp hey so I have a free-line-on-us line and in currently on Simple Choice plan. If I switch to T-Mobile One, would it carry over as a free line also? | @750407 Great question! In short, you would lose any free line promotion you currently have on your account. But let's chat in more details about this and see if it might be worth it to do the switch! Send me a DM and I'll take a closer look :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp need some help with my phone | @236602 You've reached the experts, Benjamin! Hit me up in the DM's and I'll be happy to help with that gadget of yours :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 I pay around $95 a month now. This is $120. Since when is that “under $10”? I’m ditching magenta. https://t.co/WKaeRqgdk5 | @786072 Hm, that doesn't add up 🤔 Please send us a DM and we can take a look and make sure you're saving as much $$ as possible and weigh your options. *TarynS"
"@115911  this weekend while shopping at the Cabazon premium outlet mall in Cabazon, Ca  all T-Mobile customers were in a Brumuda Triangle no service no retail | @786073 Aw, we'd love to take a look into this, Lizette! Send us a DM and we can chat further. *TarynS"
"Same exactly phone same exact issue, glad I'm not alone, I will have Xfinity mobile tomorrow. 12 year customer. https://t.co/bXiH9Dnipg | @786234 Hi there. We don't want to lose your business. We'd like to look into your concerns. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"broke my screen hopefully #sprint won't charge me a lot to fix it | @786235 Oh! We're sorry to hear that. In this case, if you have insurance, fortunately for you, you can file a claim here: https://t.co/3zfmv4UowR . In most cases you save hundreds on a replacement device and get it the next day (in most cases). LM -."
"I've only been with T-mobile for a short time but I'm loving every deal I get from them. Don't miss @115990. Thanks @115911 | @786326 Super exciting that you have had opportunity to take advantage of some of our incredible deals! It is only #UnCarrier that we keep the deals fun, exciting and very frequent! Send me a DM and we can go over the latest! https://t.co/W3cyuk6dh9 *DebiChavarria"
@TMobileHelp will you be replenishing stock of the new @108195 soon? I would like to buy one! Maybe two. | @140515 Love to see that you're interested in the Smart Lock! No word on that yet but stay tuned by checking the site: https://t.co/TbChnCyqKd :) *SarahPearson
"Thanks @115911 for making me go out and buy a BRAND NEW phone, because my phone “isn’t covered” by insurance even tho I’m paying for it!!! | @503841 Hey Derik, let's go over what had happened to your insurance claim. DM us so we can look into this together. *KananiB"
"How to add employee discounts? @115911 | @234557 You can activate your employee discount online, at a retail store or by sending us a DM. If you're lines are all activated head to https://t.co/b77g9BCgBl and complete those line designations. *KananiB"
"@115714 you guys are charging me an arm and a leg and refuse to let up. | @786613 Hello there! We'd love to assist you with your inconvenience. Please reach out us through direct message, so we can further review your problem. - SB https://t.co/rMApsV8PQY"
"@115714 Why do you sell substandard devices as premium (@155347 Bolt) and then blame your customers when they fail?  Google HTC Bolt. #ripoff #cellphone #consumer | @786614 Hi there, we saw that you're already being assisted via Facebook, please continue to chat there and an agent will continue to assist you. -DC"
"So @115714 lost my returned phone and is now charging me for it??

I hate everything 🙃 | @786615 Hello there! That's not the kind of feedback that we like to hear. Please Reach out us through Direct Message, so we can further assist you. - SB"
"Hey @115714 or @115911 , do you have any good deals on the iPhone 7, 8, or X for Cyber Monday? @115725 does not have any good offers. | @266918 What's better than buy one, get one FREE!! Send us a DM and we'd love to make sure you save the most money with us! *TarynS"
"OK @115911, I stayed up to 3 am to find out what would happen when your #CyberMonday2017 clock counted down to zero. Now the clock is gone and I see nothing new. | @744080 Hi Brian! #CyberMonday is our fav too! What are you looking to get? Send us a DM and we can make sure you have the best deals. *TarynS"
Switching to @115911 had been legit the biggest mistake ever bruh. Going back to @115725 @VerizonSupport ASAP. | @786767 Definitely want to turn this around for you- ASAP! I am sure there is something we can do to get you those blazing speeds you are looking for! Shoot me a DM from the link and we can tackle this right away! https://t.co/W3cyuk6dh9 *DebiChavarria
"@115714 if I get an Apple Watch 3 with cellular, do I have to pay more for it?? | @787083 Hi! We would like to assist you. In order for us to do it, please send follow us and send us a Direct Message. -AM."
@115911 you guys are the worst at giving back 😔. Broken phone this holiday season | @258874 We love giving back to our #MagentaFam! 💕 Send us a DM and let us know the damage. We'll be sure you have a working phone just in time for the holidays! *HeatherSaenz
"@115911 — Five hours and three, nay, four empty-headed representatives later, and I'm still at the exact point of frustration. | @785786 I am here to help out! Meet me back in DM so we can get this all taken care of for you once and for all!  https://t.co/x0QlmBPrYK *EricaCardwell"
@115911 Dm | @717051 Have you sent us one? *NaeJ
"Brand new 8+  but it stay glitching 🙄.. yea I think @115911 owes me a discount on my first bill or something. This shit be frozen for 5 minutes and won’t lock,  reset.. & it’s up to date.. 🧐 @115911 I need answers | @787617 Hey! We don't make the devices, we sell them. We can still try to see what's going on with it. Send us more info in a DM so we can check it out. *NaeJ"
"@115911 — Who do I need to address to shutter an account? Retention? Your competitors? Pazuzu from the Exorcist? | @785786 I would hate to see you leave the magenta side of the world, send me a DM to chat! I would love to turn this around for you! https://t.co/b1rv6Im6uc *HolliePace"
"@115911 has all the deals, except for loyal customers... #wack Do you really think I'm going to get a new plan that would make my bill $90 MORE a month? | @530130 What exactly are you talking about? *NaeJ"
@115913 https://t.co/TiNWBmJRDn | @258874 @115913 We are always here to explore options to assist our customers with saving when we can. We're currently chatting in DM & will continue there. We will also honor that request to call if you provide us a time that you would like to be reached. https://t.co/EdLkYIfmTn *MariahDaigle
"@TMobileHelp i had 30 days to return your phone. i cancelled on the 3rd of november. what the FUCK | @436263 Hey, Jordan. Woah! That does not sound good. Please shoot us a DM and I'll take care of you #GotYourBack https://t.co/oNgSAZYqFR *JawedK"
"@115911 is probably the worst cell phone provider I've ever dealt with. Who has @115725 @115714 or @ATT? Pros & cons? | @787763 Ash, that's not nice. We should always be the best! Let's chat in a DM so we can turn this experience around. *NaeJ"
@TMobileHelp hi if I buy tmobile revil  and if i pay in full . When will it be unlocked? | @730376 Have no fear your #MagentaHero is here! Shoot me a DM and I will give you all the details! https://t.co/qF1oGJjfjn *Ashley Lingley
"@TMobileHelp Is there a free memory upgrade along with the Iphone BOGO going around for cyber monday? | @787896 Not so far! You can check out all of our awesome holiday promotions right here, https://t.co/jf9qmuD5FE! We do have an iCloud offer you can grab when you upgrade to an iPhone! DM me and we can talk details! https://t.co/yZ5k0mtFsX *SonjaKett"
"@115911 — ""Un-carrier""? More like unsatisfactory and ""un-attentive."" | @785786 Please meet us back in DM to continue working towards a resolution. Thank you. *HeatherPeterson"
"@TMobileHelp  Can I do a Jump on Demand for the T-Mobile Revvl at the current cyber monday deal price? | @787897 Let’s check it out, send us over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
@sprintcare well here we are again. As soon as I get back to 1001 e Blvd 46901 the serv goes to Shit. I leave here and it works great. U people don’t get it. YOU HAVE A TOWER issue close to me NO LTE. IT SAYS ITS WORKING BUT ITS “NOT” quit arguing and have somebody look at it | @172379 We'd like to take a look into that area to check the services. Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY
@sprintcare well here we are again. As soon as I get back to 1001 e Blvd 46901 the serv goes to Shit. I leave here and it works great. U people don’t get it. YOU HAVE A TOWER issue close to me NO LTE. IT SAYS ITS WORKING BUT ITS “NOT” quit arguing and have somebody look at it | @172379 Give us the chance to change this situation. Just click on the link provided to send us a DM. - EG https://t.co/rMApsV8PQY
Will a competent and professional employee at @115911 please stand up. | @785786 Hey Les! T-Force has your back. I see your DM and I am replying right now. Meet you back there! *DanLawrence
"@115913 Hello it's been five days since T-MOBILE toke $229.70 from my account without me authorizing them to do so and I called them to send it back, I still have not received my money yet.i give it today and if I don't get my money I'll get a LAWYER and take them to court, | @788358 @115913 We know how important money is; especially around the Holiday's. We see your DM & responded. We'll continue chatting there. https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 also you offer a promotional but because we signed up 2 days before we don't qualify.  Kind of crappy don't ya think? | @788359 @115913 You deserve to get the most out of your plan and be able to get the best devices with the greatest deals. I've got your DM and will meet you there to continue assisting. *CharlesOpacki
"@115911 life. Signal is bad in most central areas. No internet. Can't make calls. And @115913 send you the bill every month. How do you sleep at night? https://t.co/Va6BotkNiW | @118741 @115913 We absolutely want you enjoying your services, Al. Kindly send me a DM to get this looked into ASAP. https://t.co/EdLkYIfmTn *MariahDaigle"
"Spent 3 hours at @115911 yesterday, and still have to go back today because they can't seem to get porting their own number to a new phone right. This is just insane | @788360 Hey Osirilen, I hope this gets sorted out asap. If you need any assistance at all, feel free to send us a DM and we'll do our best to assist you here via T-Force! *ChanneyT"
"Roaming in Hyderabad and only getting Edge speeds even after Datapass added (no different than earlier)...please help @115913 @117543 | @788361 @115913 We would be more then happy to review the area with you, Rahul. Kindly send a DM our way. https://t.co/EdLkYIfmTn *MariahDaigle"
@TMobileHelp by when do we have to activate a new TMobile one voice line in order to qualify for the free iPad? | @788362 Free devices are amazing and I would love to see your best options! Please send me a DM so we can chat  :) https://t.co/b1rv6Im6uc *HolliePace
"YALL ARE SOME SHIT IS RIDICULOUS. LIKE YALL SERVICE IS GETTIN WORSE, NOT BETTER AT ALL @115714 | @175495 Oh no! What is going on? -JM"
"@115714 your service is messing up my phone 😭 | @788474 Please let us know, what type of issues are you currently having with your phone? -PC"
@115911 I need help! | @788608 You come to the right place. What's going on? *NaeJ
"@115911 @115913 is this in addition to the money you will get for the trade in?? https://t.co/Ap0DoayF1Y | @711068 @115913 Our iPhone X promotion is amazing, and we want you have all of the details on how to take full advantage of it. DM us and we'll get you all of the info. *ShelbyMartin"
"yo @TMobileHelp @115911 why is your Unlimited 55+ plan age restricted...seems scummy for us younger couples | @168336 Hey, Michael! Thank you so much for getting in touch :) please shoot me a DM and let's discuss options available for you #RightFit :) https://t.co/oNgSAZYqFR *JawedK"
"@115913 I've tried 4 times in the past 8 days to switch to T-Mobile, twice online, twice in store.  Always stuck in ""manual review"".  Phone, Twitter, Facebook, store - nobody can figure it out.  Last time I got told ""call back in 72 hours"".  Huh?  Seriously frustrated! | @478244 @115913 Let's make sure your switching experience gets turned around today. I'm confident our team can find a solution, let's go over the options. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@116755 just want to let you know.  My account still isn’t fixed and i still haven’t heard back from fraud.  Extremely disappointed. | @330927 Getting you the proper resolution is always at the top of our list. I see we've been messaging and I'll meet you back in our DM so we can continue to assist. *CharlesOpacki
"#sprint, No data coverage today, can't text or do anything!
Thanks #sprint | @788886 Oh, no! What does it display your phone (ex.: LTE, 3G, No Service)? Allow us to assist you with this to see what's going on. Please, send us a DM to further assist you. -LR. https://t.co/rMApsV8PQY"
Maybe I will switch my phone service to @115725  since I'm getting terrible LTE service with @115714 | @788887 We'd like to help. Please DM us so can look into it. -LC
"@115714 im leaving yall ass today | @788888 Why you no longer want to be part of our Sprint Family? Please, send us a DM and allow us to assist you. We would hate to see you go. -LR. https://t.co/rMApsV8PQY"
So @115714 trying to steal from me now 😐 | @788889 Hi! Why do you feel that way about us? Feel free to DM us with any situation you are experiencing -LR. https://t.co/rMApsV8PQY
"I love how I'm on LTE with @115714 and my service is sucking ass !!! | @788887 We'd like to look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@116447 as a small business owner and veteran, it was by far the worst customer experience I’ve ever had the displeasure of having to pay for. | @788891 This concerns us. Customer service is one of our main priorities. Please allow Team @116447 to turn this around. Pls Dm us your concerns and be  sure to include your contact number. https://t.co/8XpVIGKXDW"
".@sprintcare .@116447 data and cell service in Zip code 31088 is terrible! Have a new #Note8 thought that might solve the issues NOPE!!! This needs looked intro ASAP! Asked about this issue for months, send to be getting worse! #fixit #nothappy | @257445 Currently there is a network ticket open for this area that is unfortunately impacting all the services on the device. We are working to get this issue resolved now. Team @116447"
".@sprintcare .@116447 data and cell service in Zip code 31088 is terrible! Have a new #Note8 thought that might solve the issues NOPE!!! This needs looked intro ASAP! Asked about this issue for months, send to be getting worse! #fixit #nothappy | @257445 We definitely want to make sure your services are working 100%! Team @116447 is always here for you! We are researching this area."
@sprintcare having a really difficult time getting a fix for an international issue. You should do better for long term customers. | @414119 Hi there. What type of issues are you experiencing with our international services? Provide us additional details to assist. - JF
"@sprintcare Good day, i have an LG V20 phone i  bought while i was in The States. I want to know if i can get it unlocked and use it anywhere in the world? | @788892 Can you send me a DM so that I can better assist you? -BJ https://t.co/rMApsV8PQY"
"@115714 I’ve given you $1600, in monthly phone bills alone, in one year and that’s unacceptable 🤦🏽‍♀️. | @788893 Hey what's up! Can you tell me what's going on? Send me a DM with details about your concern so that I can further assist you. -BJ https://t.co/rMApsV8PQY"
"ah yes, back to the land of shitty cell service if you’re a @115714 customer. 😭 | @620339 Hey. What's going on. Send us a DM. - JM"
"@115714 It’s ridiculous that I see cell towers on I-40 from LR to Conway, AR but have zero internet the entire way. Whyyy?? 4 years running. | @788894 Does it happen at just that location? Is it only data or are you having issues with calls and text messages? -PC"
"Woke up to a @115911 update that removed my work email from my mobile device but included an @115821 shortcut. Thanks for making Monday super special. #NotHelpful #ICanMakeMyOwnDecisionsThankYou | @788906 Let us take a look at what happened there, Mark. DM us, we're here to help. *JoanO"
"Hey @115913 , I just joined my friends account and I’m trying to finance a new phone. My current phone just died on me and now I have no phone and a bill to pay for. Please help!!!!! | @788907 @115913 Help is here, Uriah. Send a DM our way and we'll check out potential replacement options with you: https://t.co/cuEwtd2epS *DanKing"
"Can’t stand them either lmao @115911 has never given me this much issues and those ladies sounded black. Fucking cunts! Yo I’m so done ! https://t.co/PRaUq1FClM | @526301 Hey! Hit me up in DM, I am more than happy to help turn this experience around for you! https://t.co/9RTnmWVDJe *SamanthaSylvester"
"@115911's cadre of donks expect me to ""troubleshoot"" image retention issues on a barely three month old device—NINE hours after I've initiated dialog. | @785786 Yikes! We definitely want to get you a resolution here my friend. I will meet you in DM! *JamiePitcher"
"@ATT @115725 did you know @115911 owes me six months of over charge fees but only wants to give me 50 dollars back... #Awful | @788911 Hi there, Digeso I would love to check things out for you, money doesn’t grow on trees! I will meet you in the DM so we can chat! https://t.co/RaTDVzOYlM *DJConstable"
"@115913 Why No free iPad for existing customers? Time to switch? @115725 @ATT | @788912 @115913 We absolutely don't want to see you go, Shani. We'd be happy to check out your account and go over options of getting you into an iPad. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"So @115911 has been over charging me for 6 months but won't reimburse me back money they owe.  Help @ATT | @788911 Hey DiGeso, send us a DM so we can get to the bottom of this. *ChanneyT"
"@115911 is trash, I need @ATT again | @347948 What makes you feel like that, I'm sure we can turn it around. DM us, we're here for you. *JoanO"
"I’ve been with @115911 for 7 + years and i never been this annoyed with them ! | @526301 Hey Samantha, let's turn this around. Send us a DM and let us know what's going on so we can properly assist. *ChanneyT"
"@115913 We were at your store in Ohio Tuttle area for 3 hours! Only customer in the store. We were told our bill would go down. This was a lie!!! No way to do business!! #donttrusttmobile | @789189 @115913 We've got your back, William. Please DM us and we'll make sure all is as it should be on your account: https://t.co/cuEwtd2epS *DanKing"
"Mannn this wait for the iPhone X is killing me. Especially since I can’t even look up my order 😂😢 @115911 | @789190 Why can't you look it up Frankie? Lets see whats going on and the status of your iPhone X, DM us! *MelJ"
"@115911 can you tell me the status, if i give you a claim # | @789191 Hi Jon, we can help you with anything you need. DM us, we're here for you. *JoanO"
@115911 is getting ridiculous. Attempting to charge $20 to do the upgrade on the phone just bc it wouldn’t work on the computer. Have they lost their minds?! @TMobileHelp | @789192 I want you to have that awesome new phone! Send me a DM so I can see what's happening. Thanks! https://t.co/98fTbXON7k *HeatherPeterson
@115714 @sprintcare @124218 do not get their service. Charged me an equipment charge for a phone they took and then cut my services off because I refuse to pay. After 12yrs I am canceling my service. | @789377 Hello I am sorry to hear this how can I assist you. We appreciate your business and do not want to loose you as a customer. -FR
@sprintcare Is there something wrong with the service? I am getting stuck on 3G roaming when I normally have 4G LTE. I can't even send texts. | @125803 Oh no! Since when are you having this issues? -JM
Why my phone on 3G all slow af i paid my bill @115714 | @789378 Morning. Thanks for bringing this to our attention. How long has this been going on? Is this happening in one or multiple locations? - WR
@sprintcare fix this damn service | @789379 Hey! What's going on with the services? Please let us know to assist. - EG
@sprintcare why am i not being notified when my bill is available to be paid? I always have except this month. | @134594 Hey there! Let me take a closer look into this for you. Shoot me a DM! -ND
"#Sprint why am I still paying for service on a phone that i sent back to you? | @789380 Hi! We'd like to take a look into this. For this, please send us a Private Message providing us more details about this situation, so that we can further assist you. -AP"
"So thank you @115714 Bc since 5/3/2016 you have been trash. I’ve had to pay for a house Phone Bc you don’t work in my own home. To this, i say good riddance | @693030 We are sorry to hear you are having issues with the service. Please DM us to further assist you. - JM"
"What do you do if your phone just turns off & wont turn back on ? @sprintcare @AppleSupport | @789382 Did you try to charge the device? Was it exposed to physical or liquid damage? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare So, I purchased an essential phone two days ago over phone as an upgrade. No 360 camera offered? | @315088 Please send us a DM, so we can further assist you. - LP"
I have called four different numbers and cannot get a human to answer at @115714 – meanwhile my services are restricted even though I have an arrangement all set. The frustration is amazing.#whathappenedtohumans #thatsnotcustomerservice | @692214 Hi Jessie! Please allow us to take care of this matter right away. Please DM us for further assistance. -AC
OMG @sprintcare me and @220734 have been trying to talk for the past 30 Minutes But it just beeps What Should I Do? | @773562 Allow us to assist you. Please provide your zip code so that we research the area.
"@115913 One of my friends said he'll switch today if you guys respond in less than five minutes. Lets make it happen @TMobileHelp | @789545 @115913 We'd love to see your friend on the Magenta Side, Tanner. Have them DM us anytime for help switching over: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I sent you a DM and you didn't answer | @789548 Hey! Thank you so much for taking the time out of your day to reach out to T-Force. My name is Anita and I will be the #MagentaExpert today. I'm sorry about the wait. How can I help ? *AnitaT
"@115913 @TMobileHelp @115911  Good morning Mr. Legere I have been a TMobile customer for 12 years. Why is it that I can never get the opportunity of getting a free phone, or any good deals? All the good things happen to new customers 😢😢😢 | @238081 @115913 We've got lots of great deals going on for existing customers as well, including a great BOGO when adding a line to an existing qualified account. Checkout all of the deals we have right now, here: https://t.co/aIZPWLwowe *DanKing"
"@115911 Why does your website Always have issues? I'm Trying to upgrade but it wont even load the phone page. I get the ""Oops We hit a Snag!This literally happens all the time. You guys are better than this. | @789549 We want you to be able to do what you need online and not worry about these kind of situations, let us take a closer look at it. DM us, we're here for you. *JoanO"
"Wow, it's legit, a Moto Z2 Force with Projector Mod for $300 from @115911.  How could I not buy one? https://t.co/wvxBXH4YuU | @306866 Boom!  Did we just become besties?  DM me as I would love to help ya with this: https://t.co/tdwt367vMq *NevinBruce"
@TMobileHelp How do I change ring tones for my contacts on a Samsung Galaxy S8? | @273753 Hey!  Send us a DM and we can go over the details! https://t.co/WZM6cbcgHU *JonPorter
"Bye bye @115911 sorry as service | @789550 Whoa, what's going on to make you want to leave us? We cherish this relationship. DM us and let's talk. *JamieK"
"@115911 Hey, for the past couple of days my navigating apps haven't been working for some reason but my location services option is on. My phone has been updated to the latest ios release https://t.co/Ka1jrI2aPb | @536942 Hmmm this is interesting. Let's check this out for you. DM us. *JamieK"
@115714 needs to get it together man! Data on my phone still isnt working; sucks I can only use my phone on wifi | @157813 Please DM us with this information so we can help you today. -DD
@115714 needs to get it together man! Data on my phone still isnt working; sucks I can only use my phone on wifi | @157813 Hello there! We would be more then happy to look into why you are having these data speed issues. What is your ZIP code and the closest cross street? With this information we can check to make sure there isn't any tower outages in your area. -DD
"Why is your service so poor, @115714 ?

Can any of you guys help, @115911 @115725? Please? | @789862 What kind of issues are you experiencing? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
10 years with @115714 1300 to cancel sounds appealing with this billing issues every month | @301156 Hello what's going on what is the billing issue you are having? -FR
Fucking dumbasses at @115714 send my phone to the wrong address and then tell me they aren't going to credit my account at all | @789863 Hi. Please send us a DM in order to continue the assistance. - JM
"@115714 @sprintcare @116447 #worksforme. 😉 https://t.co/clQ4PqSiae | @141500 I'm w/Team @116447 & here to help. If you have questions about your Sprint svc, we'd be glad to help."
"Upgrading to new phone with @115714 . So far - hung up on once, asked if I'm sure the S8 will fit my needs (will I take advantage of all it has to offer) and asked what Hulu is. #SerenityNow | @789864 Hey there! You can check additional information about Hulu here:  https://t.co/jSlSl5eqLc . -AG"
"@115714 is literally trying to charge me for a phone I turned into the store two months ago!! Fuck y’all tbh. @ATT where’s ur cyber monday deals | @781759 Hey! We don't want to see you leave the Sprint family. Send us a DM, let us change your perspective. -ND"
"@115714 never ceases to amaze me. Drive 5 hours across the desert with signal for about 10% of the time and apparently all my data has gone. Time for a change I think. @115911 or @115725...which is best? | @789865 We wouldn't like to see you leave, are you unable to connect to the internet? What is the signal bar showing? -PC"
Just tryna figure out why my data coverage ain’t been working all morning @115714 @sprintcare 🤔 | @789867 (2/2) Is this happening in one or multiple locations? How long have you been having issues exactly? - WR
Just tryna figure out why my data coverage ain’t been working all morning @115714 @sprintcare 🤔 | @789867 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@115714 @sprintcare Hello I am a Sprint customer trying to figure out how do I sign up for the free Hulu promotion? | @789868 It's simple; just enter your email, name and password to create an account, confirm your subscription details and you're done. The phone that receives the SMS must be used to register. This promotion offers one Hulu subscription per Sprint Account. 3/3 - KF"
"@115714 @sprintcare Hello I am a Sprint customer trying to figure out how do I sign up for the free Hulu promotion? | @789868 After signing up for Hulu, you'll get a text message with an activation link, where you can complete the Hulu registration process. This is a required step to access Hulu and all its benefits. 2/3 - KF"
@115714 @sprintcare Hello I am a Sprint customer trying to figure out how do I sign up for the free Hulu promotion? | @789868 Hey there. You can get information and how you can sign up for Hulu online here: https://t.co/9iQNtDIXhz Or by using My Sprint: https://t.co/8RFZdN4gxv 1/3 - KF
"anyone else's @115714 service REALLY slow this past week? | @789870 We'd gladly look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"I feel so sorry for the @115911 associate that gets me today cause I never even done business with y'all fonky ass mfs but y'all sending me phone bills for WHAT PHONE BITCJ | @417380 Nisha, we're always here to assist. Consistent billing is a priority. DM us and let's talk right away. *JamieK"
@TMobileHelp my phone is now stuck on no service even though I am in a good area for service and a bunch of people around me have service. I am at my school and have had service here thousands of times and now I do not have any and nothing won't load. What is the deal????? | @789906 Don't you worry Adrian we can get that taken care of! Just DM me and we will get started! *MatthewM
@TMobileHelp Is the $25 sim starter kit required for existing customers purchasing new phones? | @789908 Hey send me a DM to better assist you my friend =) *BettyAranda
@TMobileHelp Does the CM Ipad deal apply to prepaid Tmobile customer porting into Tmobile One Postpaid? | @789910 Hey there Dani! I can totally go over the deets with today's offer! Send a DM our way and we can chat :-)! *JenniferRogers
"@115913 , it’s sad that my loyalty as a customer can f 15 years isn’t valid for a small discount for two new iPhone 8’s. I was looking to upgrade and I have to pay full price. When new customers get buy one iPhone and get one free. | @789911 @115913 15 years is incredible, Mary. Our BOGO deal is available for existing customers as well when adding a new line to your existing qualified account. You can checkout all the deals we have going right now, here: https://t.co/aIZPWLwowe *DanKing"
"Is @115913 at all aware of @115911's dismal, bush league customer service and retention? | @785786 @115913 We strive for world class customer service and want to make sure you're taken care of. We'll be meeting you back in DM ASAP to help. *DanKing"
"$33 for 11 minute call to UK man I regret switching to @115911 its been a horrible year with them😡😡😡 | @790306 We'd be happy to take a closer look at this situation in your bill and help in any way we can, DM us. *JoanO"
I’m really about to raise hell in @115911 after work because every single one of the people that work for you don’t know what the hell they’re doing. | @790307 You only deserve to experience the best from us. DM us and let's talk about what's going on. *JamieK
@115913 TMO installment plan for iPhone 10 256g downpayment is $400. Seems like you are getting arrogant!.. With a lot of dead spot signal in upstate NY. | @790308 @115913 Having reliable service where you need it is key. Please DM us what you're seeing and where so we can step in and help: https://t.co/cuEwtd2epS *DanKing
"@115913 as a 15 year customer, I am appalled at the HORRIFIC customer service I am currently getting. My GOD it's pathetic! Ur costing money everyday from incompetence | @230933 @115913 15 years is absolutely incredible. We want you to have a great experience no matter how you reach out to us. We'll be meeting you back in DM ASAP to help. *DanKing"
"@TMobileHelp Updated a Note 4. Now I turn it on its says recovery mode. Then says installing system update gets to 25% then shuts off | @790309 Have no fear! Tech queen is here to help. Please send me a DM, and I can work my magic. :) https://t.co/NICrRPn7OP *SierraRichards"
"@115911 @TMobileHelp Beste T Mobile ik heb sinds kort weer deezer in mijn abbonement opgenomen en ik wil de code ingeven via de app maar hij reageert niet. Ik krijg na het invoeren van de code een foutcode | @790310 Hey there, welcome to T-Force! We would love to assist, however we are T-Mobile US, you may want to try  @121678. Have a great day! *LaurenWalker"
@TMobileHelp service is completely out in zip 35226 | @790311 Oh no! Let's look into this ASAP! Dm me! https://t.co/86MicZnF9C *WarrenCamp
"Today's the day @115714 ! Todays's the day I get a new phone or we end this 10 yr relationship. | @712857 Hi! Let's take a look into this. Please send us a Direct Message, so that we can further assist you. -AP"
@115714 I am tired of your dunning emails.  I paid my bill and took out my sim card. I told you it was over prior to my last bill was due.  You treaded me terribly & you lost me bkz of that. If you don't close the account its on you.ONLY YOU.  YOU ARE HARASSING ME WITH EMAIL. | @790426 Hello there! Sorry for the inconvenience. Please send us a Direct Message to further assist you. -DM
@115714 your rep is asking me if I want a discount now... Your customer service seriously needs some work. #done | @790427 Hello there! We would like to answer any questions or concerns you may have. How can we help you today? -DD
"@115714 data coverage in my area is seriously so bad... | @790428 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Yet to find a place in Gainesville where I get @115714 service. | @790429 This sounds concerning. How long have you been experiencing issues with your service? Are you having issues with your voice, data or text messages? - JF"
"@115714 @115714. Hello,im furious with your automated setup,can i please talk to a real person please. Holy shit. Horrible.  Just horrorible. | @790431 Hello! I'd like to help. Please send us a Direct Message to further assist you. -DM"
"@115714 how is it possible that you offer cheaper plans for new customers and not for customers that have been with you for many years ? | @557747 We do have great deals for our current customers as well. If you'd like us to evaluate all your available options, just DM us. -LC https://t.co/rMApsV8PQY"
Can @TMobileHelp give me an update on my refund? I returned a phone to you guys on 11/10 and now I'm missing out on the cyber Monday deals 😣 | @790648 We sure can! Shoot me a DM let's chat ! https://t.co/1ocOwOpmDJ *TaylorMichaels
@115714 in 10 months from now I will get rid of Sprint as a carrier for my cell phone service d for unfair communication practices. This after more then 10 years with Sprint. Never again!!💸🤥☹️ | @791014 Oh no! What is going on? -JM
"@sprintcare My phone just stopped working out of nowhere- for no reason, Can you help | @791015 Hey Sherri, thanks for reaching out to us. Did you drop your device? Is it broken? Does it have liquid damage? Does it power on? Does it charge? -  EH"
"@116447 Hello my name is kin walker. I have been a customer for years now, and I have had some great reps helping me with my company communication equipment over the years. This last rep has really made me upset to the point that I would tweet you. | @791016 I'm w/Team @116447 & here to help. If you have questions about your Sprint svc, we'd be glad to help https://t.co/TjdHXAeF4u"
Hey @115714 I’ve had no service/poor service for the last two hours. When ya gonna fix it? I’ve got stuff to do. | @791017 Please consider reaching us in a Direct Message to better address this situation. - FS
@sprintcare Again I am spending money and time for your mistakes!..is really frustrating and I am beyond disappointed..I purchased it outright more than a month ago and still I do not own my phone?..criminal! | @791018 Please review your DM for more info.
"@115714 trash af | @791019 What is making you feel this way? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@sprintcare Sprint sucks!!!! | @791018 Please allow us a moment to review.
@TMobileHelp no cell service in Lubbock TX since last night. Getting mobile data but no calls or SMS | @791046 Tech queen is here to save the day. Please send me a dm. :) *SierraRichards
"@TMobileHelp no cell service in Lubbock TX since last night. Getting mobile data but no calls or SMS | @791046 Please follow this link, to DM me. :) https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp I am frustrated with the inconsistent messaging and considering changing carriers as a result of this. | @769605 just send me a DM please *AdrianH
"@115913 Please Help!!! I Have called customer service at least 10 times with no resolution. This has been ongoing since August. You have the phone!!!! https://t.co/6WUhcIBcpM | @791047 @115913 We've got your back and want to help, Darrell. Please send a DM our way so we can get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"Hoe kan het toch dat héél Amsterdam #IJburg anno 2017 nog steeds #waardeloos mobiel bereik heeft? @44039 @397115 @90885 @TMobileHelp | @791048 T-Force is here for you. :) Please send me a DM, and I can help. *SierraRichards"
"@115911 not terribly pleased to find out I was signed up for JUMP without my consent. Thankfully got rid of it online, but I'd specifically asked not to have it when I purchased my new phone in store... | @172871 Johanna, we always have our customers best interest in mind. Please DM us so we can follow up on your experience. *JamieK"
@115911 I brought T-Mobile Note 8 from https://t.co/bvxp50ThVq  for full price. I would like to unlock my note. Reached Tmobile or samsung customer care none helped. | @775792 @115911 That certainly doesn't sound right! I've got 10 years experience and would love to get you a solution! I'll meet up with you in DM!  https://t.co/4tHjtOQM3E *LaurenChan
So displeased with my current customer service @TMobileHelp @115911 | @791049 Oh no! I don't want you to feel this way! Send me a DM so we can turn this around. https://t.co/cbaCC4vqgh *MichelleWalker
"@TMobileHelp Trying to reg as Primary Account Holder on web and app. Put In SS# & birthdate, get this error: ""Sorry, but we are currently experiencing problems with our server. Please try again later."" Going on 6 weeks. Calling 611 hasn't worked. Can you help? | @791050 Good morning, please send us a private message so we can verify your account and make sure we get that fixed. *KendraA"
@TMobileHelp Do you still offer the Wifi Cellspot router? | @791051 Great question!  We don't currently offer that.  I sent you a DM and look forward to your reply! *NevinBruce
"Glad I checked the website considering the guy at Tmobile on Sat told me the iPhone X trade-in promo was over, was spitting out wrong stats, & had an 'I don't care' attitude when ordering my phone. @115911 I hope you're able to resolve this without a ton of issues | @407964 Hey, Lily! If you have any questions about any promotions or deal, let us know. We can clear up any concerns here. *NaeJ"
"Dear @115913, I love T-Mobile but more recently the service near my home (Sandy, Utah) has been terrible and is a safety issue. I am a single mom and my children cannot even make a call from our home. Can you please look into the service in my area please? Thank you | @791388 @115913 Having reliable service at home is crucial. We want to check this out with you and ensure you're getting the best. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"Tired of DMing @TMobileHelp so I switched carriers. Got two new phones for the price of one and a  lower plan price, and better service. #ByeTMobile | @786072 That's certainly never what we like to hear, Frank, but we're always here for you and only a DM away if anything ever comes up. *ByronEdwards"
"@115913 thinking today is the day we move to T-Mo. Hoping there is a great deal to convince me. | @791389 @115913 We've got the Magenta Carpet prepped and ready to go for you, Mel. Check out the sweet deals we have going on right now, here: https://t.co/aIZPWLwowe *DanKing"
"@115911 @115913 Totally UnHappy with your UNoffer of BoGo for #note8. I am a loyal customer and need to add phantom lines to qualify-No Thank You.Time to #CarrierShop. | @124004 @115913 We absolutely don't want to see you go, Josh. While the BOGO does require a new line to be added to qualify, we'd be happy to check out alternate upgrade options with you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115911 is a bullshit company there service is terrible and they refuse to send me an unlock code for a phone that's paid off | @791391 I'm sure we can help with that, Joseph. DM us, let's get that phone unlocked. *JoanO"
"@TMobileHelp If I sign a line up for KickBack and use over 2GB of data do I simply not get the discount? It seems like there's no downside to adding it to a line. | @791392 Good afternoon, if you go over 2GB you simply do not get the discount. Definitely no down side to having it enabled on the lines! *KendraA"
@TMobileHelp what’s your contract buyout maximum? | @791393 T-Mobile is reimbursing customers by paying off their service contracts and device payments (up to $650 per line). Check out the details: https://t.co/eHNZ49126v https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp hi! Can someone help me navigate how to get two iPhone 8's on our account please? | @791394 Hey there Shovanda! I can help! Send me a quick DM and let's get you those iPhones! https://t.co/hzjqSun5Lf *TreBrewbaker
"@115913 I made the switch! Got stuck with an $810.00 Verizon Bill though. I think not eligible for the $650 gift card.😔 | @768413 @115913 We're so glad to have you on the Magenta Side, Noah. DM us and we'll check out your reimbursement eligibility: https://t.co/cuEwtdjPOs *DanKing"
@115714 is fucking trash | @791555 Hey! What seems to be the issue? What makes you feel this way about us? -ND
Hey @115714 @sprintcare Why am I still seeing a voicemail notification when I dont have one?? Please fix your service. This is overly annoying to stare at ALL THE FREAKIN' TIME. I listened to the voicemail loong ago. I tried leaving myself a voicemail which only made it worse. | @791556 Get started here: https://t.co/JXrqetIlAs Conversation will be continued in your secured web browser. -FR
Hey @115714 @sprintcare Why am I still seeing a voicemail notification when I dont have one?? Please fix your service. This is overly annoying to stare at ALL THE FREAKIN' TIME. I listened to the voicemail loong ago. I tried leaving myself a voicemail which only made it worse. | @791556 Please go to the link so tahat I can further assist with clearing out the voicemail for you. I am sorry you are having this issue. -FR
"@sprintcare I got an email saying you guys will offer me $350 off an iPhone if I switch back. I left in 2013 because service/data speeds were bad. Am I able to test the data speeds before porting my number over? | @791557 We are glad you are interested in coming back. The $350 off on the iPhone is our new offer, you just have to trade in your device and get the iPhone X, 8, 8+ with a lease sprint flex. Here's the offer's link to get more details: https://t.co/GcxeV8pdPq - JA"
"@115714 @sprintcare why have I spent over 8 hrs trying to upgrade 4 phones to iPhone X and still unable to finalize orders. #customerservice???? | @619853 We'd like to let you know you can also visit one of our stores to upgrade your device, click the following link https://t.co/X1DpDgk1EU , to locate the nearest one to you. -PC"
"@115714 answer y’all mothafucken phone I been on hold for a hour damn | @478456 Hey there! Please shoot me a DM, so that we can further assist you. - LP"
Why @115714 charged me like 5 times for the same thing 🤦🏽‍♀️ | @791559 Hey! This is concerning. Please send us a Direct message for us to take a look into this for you. -ND
Man I cannot wait to break my contract with @115714 it’s damn near 2018 I should not lose service in Atlanta with an iPhone as much as I do | @791560 I am sorry you are having this issue please dial ##873283# press talk to reset on the network. -FR
Holy fork... @115714 is AWFUL... No wonder @115913 ended merger talks 😱😱😱 https://t.co/wq0XTGgS71 | @791561 Millions of customers enjoy the benefits of leasing their phone from Sprint. It offers lots of choice and flexibility (https://t.co/YJw8XpZwn6 ). We take great pride in being transparent with our customers. Please DM us if we can help you with anything -CT
"Dang @115714 left me on hold so long i started taking pictures of Cody, then tweeting, next thing you know I’m feeding my cat, my phones on the table, I’m in mom cleaning mode and sprint is gone.... | @791562 Hello. Are you still in need of assistance? If so, please DM us to review your concerns. - GS https://t.co/rMApsV8PQY"
Thank you @115714 for ruining my wireless experience once again... | @791563 Hey! Thanks for stopping by. Tell us what do you mean. Send us a DM. - JM
@115714 fuck y’all | @791564 Hey! What makes you feel this way about us? -ND
"@115714 customer service is horrible! Was speaking to a representative, she muted the call and never came back!! | @386442 You’ve come to the right place. I'd love to help you get this resolved right away! Would you mind continuing our conversation in a secure web browser?  I'd be able to review and discuss your account information without violating your privacy. -MB"
"@115714 customer service is horrible! Was speaking to a representative, she muted the call and never came back!! | @386442 In order to discuss your account, we would like to continue our conversation in a secured web browser.  Will you please private message me for assistance? -MB"
"@115714 I'm breaking up with you! Service is terrible and @116297 insurance has not come through! I'm done! | @791566 Allow us to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 really taking their time with my phone..... | @791567 Hey there! Please send me a DM with details, so I can assist you further. - LP"
"Fuck you! @sprintcare & @115714  worse decision I have ever made P.S. I am not paying you a single dime after your agent lied to get me to switch from @ATT | @377684 We hate to hear you feel this away, how can I help you today?"
@115714 so sprint screwed me and is just going to ignore my problem? 🤦‍♂️ | @578854 Hello there! Please send us a Direct Message to further assist you. -DM
"Wonderful customer support experience, through and through @TMobileHelp | @791811 Aww, you are awesome!! Thanks so much for the amazing feedback! I hope you have a great week. T-Force is here for you 24/7. :) *LaurenWalker"
@TMobileHelp adulting with gf & added 2nd line heard you pay for Netflix now? | @791812 You came to the right place! We will get this set up in no time. I will meet you back in DM to get started :)  #AdultingWin! *JessicaNeedham
"@TMobileHelp @115913 I'm a long-time existing customer on legacy simple choice plan and got Pixel 2 XL - no deals for me? :( | @791813 @115913 We've got lots of offers going on right now, Nathan. You can check them all out, here: https://t.co/aIZPWLwowe *DanKing"
"well @115714 just hit me with the biggest bill to date for upgrading to the iPhone X. Gotta love how they find new ways to charge me more every year..... | @791814 I'm sorry this most recent bill caught you off guard, Please send a private message to look into the matter. -CP"
"@115913 Had overpriced Verizon on Sprint now but would make the switch. Why should I? | @791815 @115913 So many reasons why the UnCarrier is the way to go, Ken. Check them out, here: https://t.co/cCRIl0Fcnu *DanKing"
"@115911 is just awful... they transferred me over from India, to UK, to Florida to Hawaii... like wtf no help or nothing #poorservice #poorcustomercare | @788911 My offer of help is sincere! Meet me in DM, and we'll get started! *PeterLabrecque"
"After getting an update from @TMobileHelp last week on my @117159 #GalaxyS6 , I now get ""authentication error occurred"" connecting to any wifi network.  I've tried 4 different networks so far, and they all fail.  I see others complaining on Twitter as well. | @384932 Thanks for the heads up!!  I certainly understand, Wi-Fi is a great way to stretch out your plan data.  Great for travelling too!!  Send us a DM and we'll get this working again in a hurry!! *JeffreyN"
@115911 @TMobileHelp how do I use my free @116462 on @135156 ? | @171947 Great question! It doesn't look like Air Canada is included in our supported airlines. https://t.co/oOdNTW4EOu Send me a DM so we can go over things in more detail! https://t.co/Qz0L1xpZB7 *MikePerez
"Amazing! @115911 rep for our Business account won't return calls. Called 800 # and they told us. No Deals today on 2 new Samsung. S8 phones. Calling Verizon. | @791816 Rob we would never want you to feel as though our At Work reps aren't here for you. In addition, we're also all about getting you the best deals around. Let's figure out how we can assist. Please send us a DM to get started! *JasmineS"
"@TMobileHelp there are 3 charges for international roaming on my parents' numbers that are not recognized. can someone help me look into this? | @125869 Surprise charges!?! You have come to the right place, Christine! Shoot me a DM so we can check things out!https://t.co/RaTDVzOYlM *DJConstable"
"@115913 really disappointed to hear from #Tmobile that the the 5G network is the reason for my daughter's IPhone 6 lack of coverage in the Seattle area... Worst is that my only solution is to buy new phone... I switched 9 months ago and no feeling any love... Can you help? | @791818 @115913 We'd be happy to go over phone options with you, Andres. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp  you want to know what truly sucks about T-Mobile when you call?That I wait 22 minutes then I get the dial tone. #WTF!!!😠 | @156068 We want you to have the help you need, when you need it! DM us and we'll get you taken care of! https://t.co/lOqKyE0PXQ *ReillyLeritz"
"@115911 your cell service just completely dropped off randomly for us on two phones, did you guys lose a tower? | @791819 Hmmm, let's check that out. DM us, we'll get you back online fast. *JoanO"
"Oh and @115911 and @115913 my attorney sent you an email of you could please respond to it. That would be awesome. Thanks so much!! | @424579 @115913 We're here for you, Jem. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115911 is the worst, they screw up and I am forced to eat over 300's in fees because they have poor customer service go @ATT or @115714 people... | @788911 I definitely want to work with you to turn this around. Send me a DM, and we'll jump right in! *PeterLabrecque"
"@115913 I know you're very busy, but I was wondering if I could get some help. I did the BOGO offer on the note 8 in September. The T-Mobile rep did not tell me I had to input a code to receive the offer. Can you help me with this? I already tried contacting @TMobileHelp | @791821 @115913 We want to make sure we're 100% on the same page for this promo. We'll be meeting you back in DM ASAP. *DanKing"
@115714 customers may pay more than phone’s price through lease plans https://t.co/SmosskELEk via @47198 | @792180 Millions of customers enjoy the benefits of leasing their phone from Sprint. It offers lots of choice and flexibility. We take pride in our transparent communications. Please DM if we can help you
@hulu_support i added the Hulu plan offered from @115714 and did the steps they asked now when i log in to Hulu it says i need to pick a plan.. wth?! Help me | @357745 Hello there! Please send us a Direct message to further assist you. -DM
"Sprint customers may pay more than phone’s price through lease plans https://t.co/LkyvZQfCty #Philly #Tech | @792181 Actually, Sprint customers can save money, upgrade after 12 mos or buy the phone at the end of the lease! We provide options and take pride in our transparent communications w/customers. Find out more: https://t.co/evpwnP8Fg0"
@115714 @sprintcare was told last night that there would be some phones on sale for 10+ year customers today. True or false? | @792182 We have great deals for you too! Log in to https://t.co/KDKMy1BbDn to check ur eligibility & your phone offer :D -MP
"Dear @sprintcare , may i as a customer, have another upgrade option beyond lease or buying outright? Not having a subsidized phone purchase sucks | @792183 The Sprint Flex offers the best benefits: You can upgrade every year. You can upgrade at 18 months. You can choose to own your device by spreading the Purchase Price Option at the end of the 18 months to be paid in 6 months. - JM"
"New customer @115714 @1647 I have one month old S8 that has bad battery life (no damage or liquid damage) and all they want to do is repair this phone instead of a new one. I'll be out a phone for 2 weeks.. stupid  Think Ill go back to @115725. | @792185 We would not like to lose you as a customer. Please, DM us to review further options about this concern. - GS https://t.co/rMApsV8PQY"
s/o to @115714 for actually reminding me i had a trial ending instead of just gunning me with a charge. everywhere else just dips into my wallet. https://t.co/yjIZz0NHUa | @792186 Hey there! Please follow us @sprintcare and DM us with more details so we can further assist you. -NC
"@115714 im trying to see when my order is coming? | @287083 You can visit https://t.co/RDgqxv7W9w to verify the status of your order and delivery date estimates, if you placed your order online. If placed at the store, they will contact you as soon as they have it available. -PC"
Sprint Data is slow rn🙄 its always fast @115714 | @792188 (2/2) Do you have issues in one or multiple locations? How long have you been having issues? - WR
Sprint Data is slow rn🙄 its always fast @115714 | @792188 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@sprintcare is there anyway to get a replacement pair of headphones? | @792189 Hey! Accessories must be returned within 14 days of the purchase date for a refund or exchange. For further assistance, please DM us. -LC https://t.co/rMApsV8PQY"
hi @116447 So 4 years later I find out @115714 has been falsely reporting a debt of iphones that were never restocked by reps. + insult to injury Sprint has yet to remove the fraudulent charges despite confirmed receipt from store & manager. Internal ops need help #Fraud | @362657 We are reviewing your concerns and will contact you shortly.
"@115911 you wanna charge me $22.50 to upgrade my phone when I'm paying in full.. 9 years with you and now you wanna pull some bullshit. | @163379 Timmy, upgrade unassisted via the app or our website and skip the support charge!! Send us a DM if you have any questions! *KittyG"
"The quality of my internet has severely decreased @115911 @1647 | @792214 Let's see what's going on there, Steven. DM us, we're here to help. *JoanO"
"After doing a DM you will just leave the things in between, isn't it https://t.co/bmwCNyDvMS | @792215 Wow! Thanks so much for reaching out to us about this! Allow me to check on this for you. *Tyler H"
@TMobileHelp Added two lines to my account last Friday & have just noticed today my hotspot data plan has changed. Looking for help. | @281113 I got your back! DM me and we can look at things together to get you back on track. https://t.co/jUueWiMypn *AmandaCross
@189997 WHAT THE FUCK?????????? I NEED TO WAIT 68 MINUTES ON CHAT TO GIVE MY ADDRESS FOR AN APPLETV?! WHAT A TOTAL FUCK UP THIS WHOLE THING HAS BEEN?! FUCKING HELP ME! @117735 @TMobileHelp @115946 @115940 i absolutely HATE ATT | @641275 T-Force is always here to help! DM me https://t.co/9IUH5Nit1g your magenta concerns! *AmberSellers
"Dear @115990, do you have any promotions to switch to Verizon. Made the biggest mistake of my life switching to @TMobileHelp. I need service that works, I don’t care the cost. | @371295 Hey!  Send us a DM. We would love to find a way to turn this around for you. https://t.co/WZM6cbcgHU *JonPorter"
"@TMobileHelp @115911 ok here we go again!  I transferred all my lines away from your company and yet you all didn’t shut my account down and I had to call and cancel service even though I have no phone numbers on your service! #PoorCustomerService | @478642 Hey there! We are sad to see you go. :(  If all lines were ported out, this should have closed the account. I would be happy to clarify everything for you. :) Send me a DM here: https://t.co/J6BRlk7L5s. *LaurenWalker"
"@TMobileHelp hey, need help. bought an iPhone outright and it locked up with tmobile. | @792216 No worries at all! Shoot me a DM, and I'll help with that locked up phone ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
"Well I won’t go as far as calling @TMobileHelp dumb but I can tell you that they have obviously not read the dm’s as they should. Why do we need to do their work to complete our transaction? Your @115911 team, Mr. @115913, made us an offer they have yet to honor. https://t.co/A6xgANRkpl | @205484 @115913 We are absolutely here to help take care of you Robert. We've received your DM and will be replying momentarily to get things squared away. *MattLegleiter"
@TMobileHelp @115911 Any idea when coverage will be back? Going in one day of no service in Chicago... | @792217 What!? Let's get some eyes on this! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz
"Never had an issue w @115911  until this week. You cancelled my order, you sent me only one iphone instead of 2 but cancelled the 2nd saying my cc was declined (I spoke w my bank & thats not true) so after 15 phone calls problem still NOT solved. New trend? @115913 | @667373 @115913 We want to check out your order with you and get to the bottom of this. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115911 trying to log in and see if my phones are eligible for upgrade and the site keeps telling me there is ""a snag"" and try again...wow...cyber monday be a bummer | @792549 Don't worry, Tom, we can get you in! Please send us a DM, so we can make sure you can snag a great deal. *JPL"
@115911  How hard is it to switch 2 phones over to 55+ plan. Been waiting for Verizon to match your price. I guess they are too greedy to worry about losing customers. | @792551 Super easy!! Shoot us a DM and we'll get you all the info you need to make the big switch!! :) *KittyG
"@115911 why am I not able to purchase the watch at the price listed on your site? Cust Svc & Retention Dept says it's incorrect and cannot honor the price???? https://t.co/gTc4qFilUV | @792552 I know you want to get the advertised price, and we can definitely help with that. Shoot us a DM, so we can make sure you get taken care of. *JPL"
"@115911 - Cannot redeem the $540 in rebates you owe me. Been trying for almost a year!!! | @792553 How come, Conna? Tell us what problems you're running into so we can check this out. DM us here! *NaeJ"
"@TMobileHelp My phone won’t text or type, and your cell service sucks ! #Frauds! | @792554 Yikes! We can't have this going on, Andrew! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 my wife, two kids, and I are currently with Sprint.  We currently have unlimited talk/text, 4gb data.  Phone bill is about 220 per month.  Can TMobile increase data and do better on pricing? | @792555 @115913 We'd absolutely love to see you on the Magenta Side, James. You can get 4 lines with unlimited talk, text, and data on T-Mobile One for $160/month after autopay discount here with T-Mobile. Checkout all the reasons why T-Mobile is the way to go: https://t.co/cCRIl0Fcnu *DanKing"
"@115911 I Have A Issue With You All And My Account And I Having Problems And I Dont Like It At All | @792556 Don't blame you for feeling that way, but not to worry, we'll get you squared away. Send us a DM with the details, so we can get right to work. *JPL"
"@TMobileHelp hey there! Can you help me file a Service Complaint due to a Dead Spot? | @792557 Hi Nicole!! Happy to help out, if you can verify your account here I can access the tool to file a complaint.  https://t.co/NBrdMz62Pr *JessicaG"
@TMobileHelp the representative I was working with has become unresponsive after I asked them to talk to their supervisor. | @769605 I'm still here did you receive the message stating i was contacting my supervisor ? i apologize my system shows it was sent . *AdrianH
@TMobileHelp when did you guys start charging a restocking fee on online orders and when did your reps are start not caring.  Little effort to help | @792558 This is not the experience we want you to have! DM For more help! https://t.co/JP7aKumWOa *AlexGreen
"@TMobileHelp how fast are the iPhone x’s being shipped typically? | @221248 Great question Terrance! It depends on the memory size and the color of the device, are you looking at a specific one? *JessicaG"
Yo @sprintcare how come I can't send a message online in messenger and do a phone call at the same time like every other provider. Kinda annoying when you expect that service and accidentally hang up on someone because you needed to message something online... | @792719 Sorry for this. You can verify additional information about Wi-Fi calling & Calling Plus service here: https://t.co/cu4V0zubYX and https://t.co/Ex99ZsMasy . -AG
"@sprintcare when will service in Leesburg, VA be back up? | @792720 Please provide us with more details. What type of issues are you experiencing with service? -PC"
"@sprintcare HEEELLLLLPPPPPP!!!!!!! | @448108 Hi, we'll be happy to help. Please shoot us a DM for further assistance. -NS"
@115714 I got the iPhone 8 using the iPhone forever thing and I was wondering if I could switch it out to the X bc it keeps glitching and I’m over it | @792721 Good afternoon. Please send us a DM so we can better assist and see what we can do for you. Thank you
Aye bro why y’all suck so bad @115714 | @792722 Oh No! What's going on? What seems to be the issue? -MP
I have NO signal in a school?? Makes no sense!!! 😠 #sprint | @675557 Hey!  Let us review what is happening and help you out! Please send us a DM with the nearest cross street and ZIP code. -R.S. https://t.co/rMApsV8PQY
"@115714 why haven’t I️ had service all day | @792723 That sounds like something we need to take a look at. Please, DM us for further assistance. -FB"
"@sprintcare I can’t make or receive calls. What’s going on? | @792724 We'd like to take a look into this situation for you. How long has the issue been happening? Where are you when the issue occurs, indoors or outdoors? Please, send us a DM for further assistance. -FB"
@115714 I’m on vacation in Charlotte and I haven’t had good coverage since I’ve been here! | @792725 What is the signal bar showing? Have you power off and back on the device? Are you having issues with all three services? -PC
"@115714 @sprintcare @116447 Hire competent developers that can create a secure site that follows NIST https://t.co/JEfTZYYzrX

Tired of resetting my password! | @792726 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns."
"@TMobileHelp , Hi is the 17PIXEL2HALF still valid? I ordered my pixel 2 today on Cyber Monday deal and was able to see on TMobile rebate that I may still be accepted, can you please confirm. https://t.co/Bp386dGI31 | @792920 Great question! Let's get this figured out; DM me and I'll get to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
"@115913 the Yukon, OK store was worthless to help me figure out how to manage the family allowances feature. Have a crisis going on, they didn't not know anything not offered to find out. https://t.co/uXopYPYnRk | @792921 @115913 We are Family Allowances experts here. I use this frequently with my daughter. Let's chat about what you're trying to do https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp you dropped the ball on me. Still waiting for help | @792922 We want to make sure your concerns are resolved! Send me a DM https://t.co/9IUH5Nit1g to get started. Thank you! *AmberSellers
"@115911 please bring back US based customer support. | @792923 We've never gotten rid of our US Care teams Ken, is there anything we can help you with? *KittyG"
"@115911 I am about disgusted right now. Y me? About 2 months ago I was on the phone w/u for about 1hr to enroll all lines for insurance now a nasty rep just told me there is nothing to be done! I need ur help | @214022 I can understand how you are feeling if your request was not completed. Shoot over a DM, so we can look into what happened and get this taken care of. *JPL"
Started with a super bad morning and one of the representatives made my morning a lot better with his patience dear lord @TMobileHelp . Back to sleep before I get more cranky | @792924 We love to hear about this! I am so glad that we were to help and make your morning better. If you need anything else just shoot us a message! We have your back 24/7. Have a great sleep and get some shut eye! *SonjaKett
"@115911 thanks for nothing. my phone is useless in my apartment when this is the speeds im getting constantly. https://t.co/AFm9Te9SK0 | @536055 Hey Pablo, you only deserve the best experience with us. Send us a DM and let's check out your location for you. *JamieK"
"@115911  how can I,a customer of yours for 10yrs go about gettn the  newest Galaxy  and getting one free..w/o addn a extra line. 4LNATABLET | @792927 Hey Gigi, send us a DM so we can look into options to get you the phone of your dreams! *KittyG"
"@TMobileHelp Can Yall Contact Me Asap | @792556 I’m here for you. Please send me a DM, and I can help. :) https://t.co/NICrRPn7OP *SierraRichards"
"@115911  gave me an advanced SIM card, now I'm ready to @109313. Heres to hoping to further growth to this NFC Tech. | @792971 We thought you'd like that! Isis is awesome! :) ^TJ"
@115714 is the worst phone company ever 🤦🏿‍♂️🤦🏿‍♂️🤦🏿‍♂️ | @793125 This sounds wrong. What is going on with your service to make you feel this way? We want to help. - JF
I’m so pissed off @115714 customer Service Representative for giving me the wrong information. The representative had me thinking 🤔 I only owed $195.00 on my phone and he sent me a box (without my permission) so that I can turn in my phone. I told him I want to pay it off! 😤 | @793126 Hey Stud! We apologize for the treatment that you had received. We are here to help address your concerns. Kindly send us a direct message. -CO
Crazy this is the only way I can get a @115714 @sprintcare in the phone like this is starting to become bs | @793196 Hello there! How can we assist you? What is your concern? -DM
@115714 I don’t know what’s with you employees and yelling misleading information. My bill has been over charged for the passed 3 months and nobody has done anything about it. I am not takin legal actions against your corporate store. | @436291 Please send me a DM to further assist you. -BJ https://t.co/rMApsV8PQY
"@115714 LTE is so trash, Siri has no idea how to compute with these less than 2G speeds. Fucking junk. Don’t believe the sprint hype. It’s 100% bullshit. | @136459 Let us help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"I hear @115725 offers me a 15% discount for being an @3524 employee... think I might make that switch from @115911 | @793232 Hey Nicholas, we love all our members and want to show you our appreciation. Tell us, how can we keep you a happy member of our family? DM us, we're here for you. *JoanO"
"@115913 for customer service being an emphasis, @115911 is failing me horribly. Charging me for plan features that I can't use...starting to regret my switch over from @ATT | @793233 @115913 It's important that your bill is consistent and correct each month. I would love to look into this with you. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp  do the 55+ qualify for the Iphone 8plus BOGO ? | @793234 Great question! Sent us over a DM so we can go over the specifics of this amazing BOGO offer! https://t.co/Qz0L1xpZB7 *MikePerez
"I have been with t-mobile for almost 14 years and this is the worst cellphone company in the world @115911 | @602241 What makes you feel like this, Trina? I'm sure we can turn this around for you, DM us. *JoanO"
@115911 referred 2 family members to t-mobile and now they are telling them their plan didn't qualify for $300 iPhone discount and can't return phones? #shameful #deceitful | @134036 We definitely want to make sure your fam is getting all the deals! Have them reach out to us here or by calling 611! *KittyG
"@TMobileHelp What happened to the $300 bill credit /w trade-in offer on the iPhone 8? You're offering it on the X, is it not still possible to get it on the 8? | @793237 Great question, my friend! I'll be happy to go over the details of both offers with you. Send me a DM & let's chat! *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp I never received my free bowl from panda express in my TMobile Tuesday app | @157069 Gotta get that T-Mobile Tuesday freebie! Shoot me a DM and we'll get this figured out! https://t.co/99Z9nj0518 *RyanMitchener
@TMobileHelp I need help looking at the bogo deal! Previous attempt getting the information was not so good! #pause #hold #pause #hold | @793238 You’ve come to the right place for help. Shoot me a DM so that I can give you all the details. Thanks! https://t.co/VPw2v7TEeD *HiginioAguirre
@TMobileHelp @115911 maybe don’t have a JUMP program if it is incredibly unorganized and literally no one can inform me how to send my original phone back. 🤷🏼‍♀️ I have never wanted to switch carriers more to be honest. | @793239 This is not what we like to hear! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
@TMobileHelp I sent you DM | @793240 I see your DM and I will meet you there! Thank you so much for your patience! *SonjaKett
@115911 https://t.co/C3Z0VqYrqY | @793241 Just replied to you Pete! Talk to you soon. *DannyHarvey
@115913 can’t take advantage of bogo iPhone because we don’t have “EC” 😔 | @793242 @115913 This is a great promotion and I would love to explore options with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp Does T-Mobile offer any (pet) tracking service coverage (like @79214 products use AT&T for) or do I really just have to give money to another carrier? | @793243 That is a great question. Send us a DM so we can discuss this with you :) https://t.co/IUIA5vQSHC *MattHargleroad
@115911 @TMobileHelp trying to get set up my account with Netflix and keeps saying my password isn’t valid and taking me off of the app? Help please | @793244 #TForce to the rescue! #NetflixOnUs is an amazing offer. Let's meet in DM and get you binge watching: https://t.co/cDHmSFlO12 *NathanLovato
"Hey @TMobileHelp can you check on an IMEI for me before I cyber monday and buy a new phone? | @236258 I always recommend buying from Authorized T-Mobile Re-sellers! However, you can always check the IMEI here: https://t.co/YgRyDpGWyc :D *PatrickUllmann"
"@226365 @117543 @115913 @115858 Seeing improved speeds on Tmo network with IPhone X vs 7 Plus which is really good news. I hope Tmo and 🍏 continue to aggressively optimize LTE radio/modem for even better performance/service. Still seeing plenty of scary service in NJ. | @247390 @117543 @115913 We'd love to check out coverage with you, Mike. Please DM us when you can: https://t.co/cuEwtd2epS *DanKing"
"Never use @115911! Their trade-in system is completely messed up and their employees try to scam their customers. | @793525 Brian, we definitely hate that you've had this experience. Send us a DM with the details so we can turn this around! *KittyG"
@117735 Some outlandish stuff you guys are doing to my account. Making us pay for a phone we returned is outrageous. Looking like @TMobileHelp  may be in our future. | @793527 Come on over to T-Mobile  We would love to have you! Send us a DM for details. https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp well your site must be getting hammered today as your upgrade to an iPhoneX page doesn't seem to load. | @645033 We'd love to help you upgrade here. Send us a DM to get started! :) https://t.co/5WTbYMDfLD *JordanNeuhauser
"I thought the service coverage was anywhere and being on the road or working in small towns does not work. Anyone else has issues?? @TMobileHelp | @793528 We certainly want you to stay in contact with your friends, family members and most importantly your work! Send me a Dm so I, your #MagentaTechExpert can take a closer look at this. https://t.co/OPQr0EYSsq *MichaelLabao"
"@115913 @AppleSupport @TMobileHelp TMO blocked my iPhone and said it was reported stolen. I was asked to contact Assurant, who said there's a claim on my IMEI and it takes 10 days to investigate. Apple says it has to be unblocked by TMO.  So no cellular service for 10 days??! | @624041 @115913 We want you to be able to use your services. Let's take a closer look at this together. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 (2) was NOTHING TMobile could do about the fraud, but they could in fact sell me as many phones as I wanted! Which, I didn't! They did not seem to understand what fraud was, and were VERY RUDE. Pls explain? | @793529 We take this type thing very seriously and want to make sure everything is cleared up and that we get your feedback. Please send us a DM, and we can talk about this further. *JPL"
@TMobileHelp Is your website overloaded? Trying to upgrade a phone for my mother and get this every time. #CyberMonday @115913 @115911 https://t.co/m4YWOf2OVx | @450361 @115913 Let's get your mom a new phone! Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 trying to upgrade my phone and your site keeping crashing. WTF? | @793531 Nothing grinds my gears more than not being able to upgrade when needed! We've got you covered Cody! Just send us over a DM so that we may assist you with your upgrade. P.S. The baby in your avatar photo is just so ridiculously adorable! *JasmineS
@115913  Wife just had worst most frustrating 3+ hour on phone Cust Svc experience with T-mobile 😡!!! We switched over 2 months ago and regretting it😭. Please help us John! | @793532 @115913 I'm confident you made the right choice when you switched to us. I'd love to hear about what's going on. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@118272 I'm am upset that I had to pay $175 for a replacement phone through you guys and you sent me a busted phone and now your associates are giving me the run around. I want my money back. You messed up! @TMobileHelp @115911 | @310003 What!? Let's get this figured out! DM me and I'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz
"@TMobileHelp @115913 being told 1 thing over twitter & a diff thing on the phone. Very disappointed in the cust service! Time to switch! | @711049 @115913 We absolutely don't want to see you go, Tasha. We'll be meeting you back in DM ASAP to help. *DanKing"
"@115911 is trash. I could be outside and still I won’t have a signal 🖕🏾don’t reply to this tweet unless a solution comes with it. 100. | @793533 I know you are looking for solutions and that is what we intend to provide. Shoot us a DM, so we can help. *JPL"
Done with @115911. Lets see what @115714 have for me. | @793236 I would love the opportunity to retain you business. Looking forward to your DM. *StephanieGarza
Done with @115911. Lets see what @115714 have for me. | @793236 We're the most improved network and getting better every day. This is an exciting time to be part of Sprint! - LP
Done with @115911. Lets see what @115714 have for me. | @793236 Survey says! Thank you for your interest in Sprint. Join the Sprint family and would be happy to have you here. Are you ready to make the move? Sprint is proud to be the best value in wireless with great savings and service for our customers. - LP
"@TMobileHelp my employer gets 20% off for employees with another carrier.   Do you match? | @793534 Great question! While we do not match employer discounts, we would be more than happy to go over the options to get discounts on our T-Mobile ONE plan! Send a DM our way so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp Hey I just got a text saying jump was added to one of my lines and I didn’t authorize that | @406587 Good afternoon my Magenta friend!  If something was added to my account without my permission I would be reaching out as well. So I want to make sure we get this resolved, please send me a DM so we can go over what is happening! *JenniferW"
@TMobileHelp Help! I wasnt offered Jump on Demand and now i can’t upgrade my phone? | @793535 Your upgrade expert is here to help! DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins
"@115911 is really grinding my gears.... | @793536 What's wrong, Steffy? I'm sure we can change that, DM us. *JoanO"
@115911 hello my father in law is interested in a 55+ account can you help? | @679889 Absolutely Yusell! Send us a message here and we can chat about the details!! *KittyG
"GIRL SAY IT AGAIN! @115714  T R A S H https://t.co/osiJK2Bnpd | @793715 Hello! Thus type of comments concern us. Please, send us a DM whit more details on what's happening that makes you feel this way. - CE"
"@115714 when are you shipping out my phone tho 😩🤦🏽‍♀️🤔 | @575267 Hi! You can check the status of your order trough our website, you can access directly using this link: https://t.co/O1mkYIdKu5 - CE"
"@sprintcare your tower was dismantled in #blowingrock last week and there is no longer service in town.  What's the plan for restoration? | @793716 We'd like to review the area, please send us a Direct Message, so that we can further assist you. -PC"
Hey @115714 I just wanted to let you know you screwed me and that you suck | @793717 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
"@115714 @sprintcare I can’t believe after you guys allowed someone to order devices and services on my account, you guys in turn trying to bill me for fraudulent services. Then contact Customer care and they are just making matters worst. I am cancelling today! | @394918 Hello I am sorry you are having this issue I would love to help get this issue resolved. Have you already spoke to our fraud department at 888-788-0788. -FR"
"So is @115714 ever gonna take care of its customers who were affected by Hurricane Harvey, or are we just expected to continue to pay for terrible service? | @793718 Thanks for stopping by. Please send us a DM to further assist you. - JM"
Trying to order new phone on @115714 but site down all day. Do you want my money or not? #error #sprint #phone #iphone #fail #customer https://t.co/t4Tlnrn3WV | @776499 Hey there! We'd like to verify this for you. Please send us a Direct Message to further investigate this. -DM
@115714 how can you tell someone that you can switch carriers that day without paying anything upfront and then once you get into the process of switching tell someone they have to pay $400 upfront to switch carriers? | @793719 we hate to hear you wanting to leave the sprint family is there something we can do to change your mind in staying?
"@115714  Call me for upgrades.  You need to assign a U.S. based communications call center. | @793720 Hi there! Want to upgrade? Please send us a Direct Message, so that we can further assist you. -S M"
@115714 @sprintcare my case number is 188806230. Never seen a worse customer service like this anywhere in the world | @793721 Hello I have reviewed the information please be patient as there is a case in to add the previous plan back to your account. This will be done for you but there is a process. -FR
"@115714 is the worst fucking company...I think it has to have surpassed Comcast for worst customer service, worst product, worst website...worst fucking everything. | @793722 We hate to hear you feel this away about sprint. Is there something we can do into changing you mind about the way you feel about our services?"
"@115911 @TMobileHelp You just forced me to change a password, VIOLATING the new NIST regulations. Get your security nerds up to speed please... https://t.co/Hccmp3RUBH | @222893 Your security and privacy are of the utmost concern to us. Shoot us a DM and so we can get more details from you please https://t.co/033FgbQAw8 *KyleVesely"
"@115913 @TMobileHelp @115911 Hey guys, I am trying to add a line and take advantage of your Note 8 BOGO. Have many devices. Loyal customer. But my remaining balance on my EIC is too high. Can't find anyone in customer service who is willing to help. What should I do? | @793896 @115913 Thanks for reaching out, Aviad. We'd be happy to check this out and see what we can do to help. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"p2 @118272 I did not agree to T&C that if something changed with device value I accepted that and you just take it and destroy it, leaving e high and dry with a $350 balance left. @115911 @TMobileHelp this is unacceptable as it is your insurance company! I demand a solution | @793897 Casey, we'd like to look into this further for you. Please send me a DM https://t.co/9IUH5Nit1g to get started! Thank you. *AmberSellers"
"Is anyone else having trouble with @115911 throttling your teather speed when you use it to look at adult content? | @694196 Hey Danny, if you have concerns DM us and let's check things out for you. *JamieK"
"@115911 and @TMobileHelp really coming in clutch with their Colorado Springs Support team. Sara(h?) was super friendly, helpful, and expedient. T-Mobile support: 10/10 would recommend | @658359 Hey Jediah, thanks so much for the amazing feedback!!!! Customer service is one of our top priorities, so we love to hear this!!! Have an awesome week. You rock! *LaurenWalker"
@TMobileHelp is there a way for to let you guys know my customer service experience I’ve had recently? | @399924 Hey Andrew :) Thank you for reaching out to T-Force. How can I help you? *SergioI
"@tmobilehelp Help! I have no service! | @236602 Oh, no!  Send us a DM and we can check into this for you! https://t.co/WZM6cbcgHU *JonPorter"
"@115911 is the worst company on this planet | @793899 Whoa, strong words! Send us a DM and tell us what's going you feeling this way so we can fix it asap! *KittyG"
wait @TMobileHelp @115911 .. one of my phone plans is with you. Do I get free Netflix? | @793900 Great question Alexis. My name is Dom and I will be assisting with your T-Mobile needs and concerns. Click here so I can get into your account. *DominickL
"@115913 5 foreign trips and data roaming has yet to work once, done all troubleshooting possible. @115911 support is horrendous, so disappointed. | @793901 @115913 We want you to be able to stay connected while travelling. Please DM us so we can check this out with you and help: https://t.co/cuEwtd2epS *DanKing"
"The @115911 rep I️ just spoke with on the phone got so frustrated that he couldn’t figure out how to help me, so he hung up on me... | @793903 Whoa Erin, that's definitely not cool! What's going on? Send us a DM and we can help! *KittyG"
"WHY TF IS MY PHONE DROPPING EVERY SINGLE FUCKEN CALL I MAKE @115911 VALEN PURA MADRE GET YOUR SHIT TOGETHER IN YUMA AZ | @520061 Whoa Erik, we definitely want to look into this and see what's going on! Send us a DM with your zip code so we can get started! *KittyG"
@115913 added new line.. got sim only..defective. bought at store 2 hours away. Was told I could get replacement here 1313 w Tyler harlingen tx.. manager Edward wants to charge me again. Manager from other store keeps calling .. no one answrs | @793904 @115913 We want you to have a working SIM card. Shoot me a DM so we can look into this together. https://t.co/7gT2t6PtXx *StephanieGarza
Hey @TMobileHelp when will we get the Tizen 3.0 update for @115911 Gear S3 LTE? Bluetooth version has been out for over a week. We need this ASAP. https://t.co/8a2KTleMC2 | @579601 Issues with the Gear!? We got your back! Shoot me a DM and we'll get this figured out! https://t.co/99Z9nj0518 *RyanMitchener
@115911 service went down entirely in my section of Altadena California. It’s been 4 days!  Are you kidding me?? | @793898 Let's take a look into what may be causing this interruption in your area. Send us a DM for assistance. *JasmineS
"I miss the days when you could just buy a phone from your carrier. Now it's all lease this, and your account doesn't work so you have to come into the store that. why? .@115714 #inconvenient #notsocybermonday | @794232 Our Sprint Flex option is an industry revolutionary way of getting the latest device, affordable and with lots of options. You can upgrade at 12, 18 months. Or you can own your device at 24 months! - JM"
bruh @sprintcare how the fuck you gonna charge me for my phone after I reported it stolen and I haven’t used it in a month AND I removed my info from the site did u hack into my chase account wtf bro | @309266 We would be happy to look into this for you. Please send us a dm. -ERS https://t.co/rMApsV8PQY
I have to hurry and get rid of #Sprint | @794234 We wouldn't like to see you go. What's causing you to be willing to be leave Sprint? -PC
"FYI: Check if you are receiving a chat transcript from Sprint customer service, especially after they ask you a security question over chat. Email is not a good place to be sending that information through. Is there a way to remove that from transcript? @sprintcare | @794235 Hello we do not request your security information in a public forum. Only through our secure site we send a link for this information. -FR"
"DO NOT BUY FROM #Sprint @115714 @sprintcare Brought iphone X for daughter paid off iphone 6+, asked if they could unlock the phone instore, was told to call customer service. 4days later phone isn't unlocked due to a balance on the account, But i own the phone now???? #verizon | @794236 payments, and/or 3) end-of-lease purchase options. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the SIM unlock is completed. -FR"
"DO NOT BUY FROM #Sprint @115714 @sprintcare Brought iphone X for daughter paid off iphone 6+, asked if they could unlock the phone instore, was told to call customer service. 4days later phone isn't unlocked due to a balance on the account, But i own the phone now???? #verizon | @794236 or any Minimum Service Term, where applicable), Installment Billing Agreement, or Lease Agreement has been fulfilled including, but not limited to, payment in full of any applicable: 1) early termination fees, 2) accelerated installment or lease -FR"
"DO NOT BUY FROM #Sprint @115714 @sprintcare Brought iphone X for daughter paid off iphone 6+, asked if they could unlock the phone instore, was told to call customer service. 4days later phone isn't unlocked due to a balance on the account, But i own the phone now???? #verizon | @794236 Sprint will unlock a device from Sprint's network under the following circumstances:
•The device is SIM Unlock capable
•The device must be or have been active on the Sprint network for a minimum of 50 days
•Any associated Service Agreement -FR"
"DO NOT BUY FROM #Sprint @115714 @sprintcare Brought iphone X for daughter paid off iphone 6+, asked if they could unlock the phone instore, was told to call customer service. 4days later phone isn't unlocked due to a balance on the account, But i own the phone now???? #verizon | @794236 Hello I will be happy to assist you. You stated there is a balance owed on the account correct. -FR"
"@115714 has the worst phone protection plan/customer service. Do not waste your money | @794237 Hello Douglas, we hate to hear you feel this away how can I help you change your mind."
"I've been with @115714 for years , never had my phone disconnected never had a problem. I ask for a 1 day extension nd I cnt even get that.. y'all suck for real nd dnt value ur customers | @794238 Have you talk to our Finance Department? Please send us a Direct Message, so that we can further assist you. -PC"
@TMobileHelp Do you sell Apple AirPods with EIP? | @478595 What an AWESOME question! Shoot me a DM and we'll check it out! https://t.co/Hxjy5gDEwA *PeteHarman
"@TMobileHelp 
Hi, New customer, trying to move from ATT to TMobile.
5 lines to transfer.
Want to use the BoGo on Iphone for 4 lines and carrier freedom to get out of ATT.
Costco is able to honor that, TMobile stores can't? Unfortunately Costco don't have the device Disappointed. | @230602 Hey there! Let's get this checked out ASAP and make sure we hash out all of the details here. Send me a DM! *AlexKimbrell https://t.co/GefRnVHVqu"
@115911 Buyer beware. Once you become a customer they do not care about your business. Have been customer since Voice Stream days and am switching to Att. Have 10 lines | @392829 Whoa! That's definitely a long time to be together and suddenly end it! Let's save this relationship Dennis! What's going on? *KittyG
"@118272 Rip off-they sell fraudulent insurance policies they replace new phones with refurbished phones that don't work. @TMobileHelp | @445047 T-Force is here for you. Please send me a DM, and we can go over this. https://t.co/NICrRPn7OP *SierraRichards"
"@115911 I'm currently traveling in Mexico and my phone is not picking up any signal in Monterrey. I was here in August and it worked fine but this trip I can't get a signal at all. | @219918 Let's check out what's happening in the area, Lance. Send us a DM! We're here for you. *RickK"
Me and my friend @220734 want to upgrade to the iPhone X @TMobileHelp what plan would you recommend? | @794258 We would love to get you all those details on upgrading to the incredible X!. Send us a DM and we'll get you all the info you need :) https://t.co/IUIA5vQSHC *MattHargleroad
"I’ve Had Enough Of @TMobileHelp @115911 ...
But All The Other Phone Companies Are Equally Trash. | @794260 Hey there! We definitely don't want you to feel that way. T-Force is here to help out. Please send me a DM here: https://t.co/QIHNBDHoV8. :) *LaurenWalker"
"@TMobileHelp Hi, I just switched my plan over to T-Mobile One last week hoping service would be better. But I have no service on any of my lines right now. No calls can go out and none are coming in. | @794626 This is right up my alley Ella! Send me a quick DM and we can tackle this together! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@TMobileHelp Will T-mobile offer home internet service? I fell my ISP will start doing paid prioritizations if net neutrality goes away. Currently, with your excellent service, I am taking your word on protecting neutrality. | @252700 We would love to discuss our our products offerings with you. Please send us a DM so we can chat further :) https://t.co/IUIA5vQSHC *MattHargleroad"
"@TMobileHelp Need help T-Mobile Support.. please. | @532021 Just sent you a DM, talk soon. https://t.co/NICrRPn7OP *SierraRichards"
"So apparently @115911 doesn’t match their own online prices in store ?! What is that @115913 ?! @TMobileHelp | @794628 @115913 There are deals available online only from time-to-time, including today's Cyber Monday deals. DM us anytime if we can chat ordering options with you: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp, @115911 me and my friend @220734 just turned in our phones at T-MOBILE, it was the best decision of our lives. | @794629 Thanks so much for the shout out. I would love to get some more details from you! Check out my profile and shoot us a DM! https://t.co/qS8zTIAkPZ *ChrisTarbox"
"@115911  Just spent an hour trying to take advantage of a cyber Monday deal. 3 reps plus a retail store could not figure out how to place the order. Frustrated 12 year customer. | @794630 Hi Dan, I don't blame you for being frustrated that sounds like a lot of work. I am happy to take a look at that for you if you can verify here  https://t.co/NBrdMz62Pr *JessicaG"
@TMobileHelp it’s been over 24 hours and we still have not received a call from a rep regarding our switch to T-Mobile and turning in our final bill from our previous carrier. This is getting ridiculous. Please fix this! | @152652 Hey meet me in your DM https://t.co/BMDMqsRi3P *DebKlajbor
"I'm Leaving Youuuu @115911 | @794631 What? Why? :(
Send us a DM and let us know what happened. We'll make things right between us. *RickK"
"@115911 I need to figure out how to keep my internet speed working for updates on my windows 10 software...any idea's...?🤔 | @794632 Let's take a closer look at your options, Steven. Send us a DM! *RickK"
@TMobileHelp bought a Samsung Galaxy S8+ from (link: https://t.co/QsleMMOrOu) https://t.co/QsleMMOrOu and having trouble unlocking it. I am leaving tonight for an international business trip and need it unlocked ASAP | @794633 I would love to look in to this for you. Please DM me please. *AshleyL
"Wait sprint is giving away Hulu - only to galaxy 8 owners? Like... For real, yall? What about the rest of us? https://t.co/ekQqtgDEeO | @610914 Hi. There is no brand limitation to take advantage of this promotion. You just need a smart phone. You can find more details here: https://t.co/s49PBILQbl . - GS"
"@sprintcare I've been a Sprint customer for ~10 years, but increased insurance costs and the transition to leases/full-priced phones is making me seriously consider buying an unlocked phone and switching carriers altogether. | @794767 Hello I understand however leasing has it's benefits like less out of pocket. Pick your phone. Pay our lowest out of pocket today when you finance it over 18 months.
•You can choose to upgrade and return your phone after 12 payments. -FR"
"@115714 #sprintsucks Worst company out there, horrible customer service, hostage holders, and crooks. | @794768 Good evening. We really hate to hear of a less than positive experience for our customers. If there is anything that we can do for you, please let us know, we are here to help!!"
@116447 Your reps keep saying that no one knows the answer so I'll ask you. Why were the Jan 2017 49348 and 49333 upgrades canceled? | @200019 Team @116447 Definitely wants to answer any questions you may have! Pls DM specifics so that we can investigate and contact you.
@sprintcare I’m using my phone as a hotspot and my proxy shows I’m in the UK. Why? | @206880 This is concerning to us. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
"Hey @127271 and @115714... you guys have been the most frustrating twosome in the history on Mondays... I don't understand why you guys are making this so damn hard smh | @794769 Please provide us with more details of the situation, are you a Sprint customer? -PC"
@115714 you guys have absolute dog shit coverage. I can barely get these tweets off with this carrier that is powered by hamsters running on wheels #SAD | @794770 Hey! Send us a DM with your ZIP code and your nearest cross streets in order to check de coverage and how it's performing at your location. - CE
"@115714 I am totally disappointed with the service I have received from sprint today!  1.5 hours on the phone to update my plan and upgrade phone.  Disconnected twice and still not done!  Bad job sprint.  Please fix this! #disappointed | @794772 That's not good to read. Please, DM us with more details to review this concern. - GS https://t.co/rMApsV8PQY"
"@115714 I am totally disappointed with the service I have received from sprint today!  1.5 hours on the phone to update my plan and upgrade phone.  Disconnected twice and still not done!  Bad job sprint.  Please fix this! #disappointed | @794772 Hello, I understand your frustrated.  What type of transaction are you trying to complete?  Oh, being on the phone 1.5 hrs.?! What's going on today? -MB"
@116447 I Need someone from corporate to contact me mediately Sprint has liedTo usAnd is providing no customer service at all very disappointed in this experience | @794775 We are hear to help! Team @116447 is standing by waiting for your DM with your contact info!
@116447 I need to speak with someone from corporate immediately sprint has messed up and lied and is now trying to cover it up. Very dissatisfied customer | @794775 wow! this is definitely not the feedback we like to hear! Pls send a DM with contact info and Team @116447 will take a closer look.
"@115714 and @sprintcare once again dropping the ball. How can I not swap devices without driving to a store. Goodness gracious. It's like the poor service never ends. SMH | @425712 That's not good to see. Please, DM us to review this concern. - GS https://t.co/rMApsV8PQY"
"@115911 I have been a loyal customer yet it's been a headache and costly just to upgrade my phones. @115725 How good is your customer service? | @792922 I see we have you in a DM, want to meet back there? :)  https://t.co/ezZMoc7QXB *GraceFranco"
@TMobileHelp Make online purchases easier by listing 4 protection plans in a chart highlighting the differences between the plans. | @312635 The #Uncarrier strives to make doing business easier. We'd love to hear your feedback. Let's meet in DM: https://t.co/cDHmSFlO12 *NathanLovato
@115911 is making me pay $700 in international calls that I didn't make once my phone was stolen. @TMobileHelp could you please help? | @794978 I am so sorry to hear your phone was stolen. That's such an awful feeling I know all too well and even worse with that kind of bill shock! I can definitely help you. Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
"@115911 YOU WEBSITE IS CRASHED. I TRIED TO UPGRADE MY PHONE AND AFTER I TRIED TO PAY-- THIS IS WHAT I SAW | @794981 Thanks for reaching out, Dawn. We can get you back in your account. Shoot us a DM, so we can get right to work. *JPL"
"@115911 Customer service department is awful. Quick to post 2 payments ... No one could assist with returning one immediately, even with the help of my bank... | @794982 We're happy to address your concerns. We realize how important it is to have your payments set up accurately. DM us. *GiselleM"
@115913 Well looks like I won’t be doing the #T-Mobile BOGO deal. Three failed attempts to give me simple pay amounts and hours wasted trying to do something that should be simple. #sadday #maybenextyear | @793238 @115913 We will continue to work with you on this in DM. Meet you back there shortly. *StephanieGarza
@TMobileHelp Do I need to tweet first before sending a DM to address some displeasure? | @499567 Hey Friend! You've come to the right place. Just click on the following link and I'll meet you in DM to get started. See you there! https://t.co/GAqK5BaXyk *JoySimmons
@115911 my phone isn't working with out wifi? What's up?.. network down in my area or... I already reset my network settings 2x!!! #helpplease | @472196 Let's take a closer look to see what's happening. Send us a DM so we can investigate. *RickK
@115913 based on this misinformation your rep provided conflicting information I am asking for an Lg G6 with $0 down | @730380 @115913 We are here to address all your concerns. I will meet you back in DM. Thanks again *AlexSemsch
"@TMobileHelp I've been waiting in line to speak to a representative on the phone for 45 minutes. Please give me a call, this is crazy | @794983 Long waits are never fun, Send us a DM and let's help right over social media through messages. :) https://t.co/dPHUAru2pc *MikeVance"
"@115913 on November 16 at 4:19 pm tmobile tweeted to me That being said, at this point in time with your financing qualifications that the G6 can be available for $0 down. | @730380 @115913 Thank you for your patience today. We have replied to your DM. Meet you there! *AlexSemsch"
@TMobileHelp says call @115725 verizon tells me call t-mobile COOL GUYS. YALL MAKE ME REGRET HAVING AN ACCOUNT | @794984 I can make sure you get the help you need! Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
Hello @TMobileHelp I’m interested in adding another line to my account. Can someone help me do that on here? | @249424 Thanks for reaching out my Magenta friend! We are able to add that line for you! its easy peasy lemon squeezy! Send me a DM so we can get this started for you! *JenniferW
"about to cancel my @115911 account right now...  so frustrated!! | @247381 We want you to have the best experience with us, Brisa. Send us a DM and let us know what happened. We're here for you. *RickK"
@TMobileHelp how’s the $0 down for all promotion work?? | @433570 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
Y’all are trash @115714 | @795274 This is not the way we'd like you to feel. Please tell us what made you feel this way. -JR
Wanting to upgrading to the note 8 but the @115714 consesion line sucks ass. And I’m not trying to pay full price for it. | @591070 Hey there! We'd like to see what we can do for you. Please send a DM so we can work with you. -JR
Extremely frustrated with @115714 again ! Worse customer service I’ve ever gotten ! | @198638 Hello what is going on how can I assist you please. -FR
"Lost my headphones yesterday at church, I wonder IF @115714 will allow me to get them replaced & just add the charge my upcoming bill since this is the first time it’s ever happened to me?? | @795275 Hello Terrence, Sprint does not replace accessories. We recommend you to contact your nearest Sprint Store to verify if they have some available. -  EH"
@115714 2xs ove tired to switch over .....but i guess sprint doesn't want my business.... | @663465 What happened when you tried to switch over to Sprint?  I am the one that sent you to attempt to join online. -MB
"I can't believe I've been with @115714 for this long. Waiting for Nadia to select her phone and I'm out. Had a good chat with another phone company. With my credit and payment history, it won't be an issue. I never beg anyone who doesn't appreciate my patronage to take my money | @316235 Hello what is going on is it anything that I can help you with? -FR"
"@TMobileHelp did try to help. But helping solve a problem by ""meeting you half way"" on a bogus charges is not fixing the problem. I think it's time to #drop the uncarrier and find a company that knows customer service. @115725 @ATT @115714 https://t.co/C7SvirViLb | @795277 We will welcome you gladly, see what we have to offer at https://t.co/y5KU4cSsLx, https://t.co/9ABiXqmY33 :-) -CP"
@188044 pqno veo mejorias en Lares? | @575288 ¡Hola! Tu mereces disfrutar de tu señal. Envíanos un mensaje para ayudarte. https://t.co/1Qq0aTgeAL *HeidiEsperanza
"@115911 I bought a temporary chip from you with data plan, and it stoped working. What should I do? | @795294 You should DM me! I'll save the day, and make sure everything works!! 👉😉👉 https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 has a sweet deal on gear S3 watch but I'm not understanding why they're charging for SIM card. Especially when I have my own. Does anybody can get me a better deal than what T-Mobile can? | @795320 Hey Rahim, we'd love to assist you with the gear S3! Shoot us a DM here and we'll reply as soon as we can. *ValerieP"
@115911 @TMobileHelp I ported my lines from tmobile and now can't access my account at https://t.co/JNAEh7987j. How do I view my last bill etc? | @795321 We'd love to go over things! Send us over a DM so we can take a further look! https://t.co/Qz0L1xpZB7 *MikePerez
@115911 You guys have the worst customer service ever #badcustomerservice | @795322 Oh no! What's going on? Shoot us a DM with more info and we'll be happy to assist you. We're here to make sure you have a good experience with us! *ValerieP
@TMobileHelp wtf is this and why did it come pre- installed on my Samsung Galaxy light https://t.co/YN9Hu30XJC | @795323 I'd love to help you out with this! Shoot me a DM and we'll get you taken care of! https://t.co/99Z9nj0518 *RyanMitchener
"@115911 need help | @271341 What's going on, David? DM us. *GiselleM"
I wanted to say the #iPhoneX is awesome but I can’t. It sucks; no one can hear me & it does not play voicemails. Stores won’t take it back. @AppleSupport @115858 @115714 | @795415 Don't give up so soon! Have you taken it into one of the Sprint stores in your neighborhood to have it checked? - JM
"Honestly had the worst customer service of my life today thanks to @115714. All I wanted to do is upgrade my phone. Still can't. | @743307 Hello, are you trying to upgrade on the website, store or telesales?"
"...elsewhere. Maybe @ATT would appreciate taking customers from @115714. I will be getting @117830, so might at well bundle, huh? | @795630 We're terribly sorry for the delay in resolution - Can you DM us some specifics & we can look into it on our end? -CDE"
"Why does @115714 make it so difficult for me to just log on to the website and pay my bill? | @795631 Were you able to pay your bill. If not! Please send us a Direct Message, so that we can further assist you. -JN"
@sprintcare why did I get an email saying my iPhone X was delivered ? | @795633 Hello! Lets help. Please DM us a screenshot showing the full email to further assist. -VS
"@115911 trying to turn in a device in store I am being told that it was ""filed wrong"" upon creating the transaction so I should just purchase it and sell it. Uhm How about NO let me turn it in and not pay 179.99? What are we going to do TMobile? | @134137 Brian, I hear you and I'd love to look into what happened here. Please DM us with some more details and we'll gladly chat about this with you. *BlakeT"
@115911 sent you a question via DM | @444689 Thanks! Just replied :) *SageMcGowan
@TMobileHelp how can I report a dead zone? The past 2 months j haven't been able to connect while at work. Happens to anyone using t-mobile or an mvno like MetroPCS. | @795634 Hey there! We never like to hear about dead spots! I would love to get some more info from you about this! Check my profile and shoot us a quick DM! https://t.co/qS8zTIAkPZ *ChrisTarbox
"Bye T-Mobile!! Apparently being a ""Well Qualified Customer"" doesn't mean much anymore!! And Verizon has never hung up in my face before so maybe I'll take my Well Qualified family plan to them!!😒✌🏽#richarddropscalls @115911 @115725 | @795635 Oh no! We want your experience with us to be nothing but great, Kenny. Shoot us a DM with more info and we'll assist you as soon as we can. *ValerieP"
@115913 @115911  what’s up with your CS always telling us something different? Out of control been placed on hold 3x and was rude to me | @572686 @115913 This is not the experience we want you to have. I see your DM and we'll be meeting you there shortly. *StephanieGarza
"@115911 you’re sales associates are ass. They tricked us into switching to T-Mobile from Verizon and had us replace our iPhone 8+s with shitty android phones for 15 days. They were very unprofessional and misinformed on their promotions. https://t.co/hASOiHnXxF | @795640 Oh gosh. I am terribly sorry to hear about this experience, Dennis and I want to make sure you are assisted. Shoot us a DM with more info and we're on it! *ValerieP"
"@115913 Who has the best family cell phone plan? My family has 4 Lines, and is considering a switch from @ATT! 

@115911 @115714 @115725 | @795641 @115913 We would love to have you join us! You can get 4 lines for $160 after an auto-pay discount with us. Check it out https://t.co/RaKojihfeq. *StephanieGarza"
"@115913 Who has the best family cell phone plan? My family has 4 Lines, and is considering a switch from @ATT! 

@115911 @115714 @115725 | @795641 It depends on if you were planning to have us buyout your ATT account, or if you plan to Bring Your Own Device. out plans, and promotions are all on https://t.co/y5KU4cSsLx look at https://t.co/9ABiXqmY33 for detail. or let me know more about your situation. -CP"
"@115911 someone stole my iPhone x heres my IMEI :__credit_card__ & IMEI :__credit_card__. | @795642 Oh no! Liem, we're here for you and would love to help in any way we can. DM us here so we can assist. *BlakeT"
@TMobileHelp The rep I spoke to by the name of John id 297792  didn't note the system that I would be getting $219 back v. rebuying.  I have also sent a tweet to @115913 asking for his assistant in this matter.  I was promised a refund and now no one is willing to honor. | @795643 @115913 I would love the opportunity to look into this for you. Looking forward to your DM! *StephanieGarza
"@TMobileHelp I was wondering if I could buy the T-Mobile REVVL outright, without adding or upgrading any of my lines on my account. It would be a great gift for another T-Mobile customer account holder that I know. Was wondering if I could purchase it as a gift? Thanks! | @795644 Great question Angelo!! You can definitely purchase the phone as a gift but it would have to be processed as an upgrade to get the discount. You do not have to use it on your line though. *JessicaG"
@115911 continues to baffle makes us do updates and screws up our voicemail. Listen to me #DONOTMOVE @115913 HAS HIS CASH.. he doesn't care | @219739 @115913 Let's get that voicemail working for you again. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115913 why is service so terrible in Miami International Airport? never fails | @795646 @115913 I'd love to take a closer look at this with you. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115913 I have spoken to several of your representatives about a refund and unable to get help.  I was promised a refund  $219 if I kept a phone instead of returning & repurchasing w/o down payment.  Please help me | @795643 @115913 Let's get this resolved for you, hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Soooo.... just got THIS from @115714 
I did not order it. 
I don’t know what it is. 
I don’t WANT it.
I canceled my service a WEEK AGO!! 😡 https://t.co/7iDgjfIwcJ | @606492 Please send us a Direct Message, so that we can further assist you. -JE"
"My data should not be moving slow after a bill of $580 was paid. #sprint please stop it with the tricks | @795770 Hey there! We would like to take a look into your situation. Please send us a DM, so we can assist you. -  EH https://t.co/rMApsV8PQY"
"and now we cross the 45min mark of being on hold trying to do anything with my account. This is absolutely pathetic @115714, if this is how you treat new customers, I can't imagine how horrid it is for your existing users.  #WorstCarrier #SprintPutsTheCustomerLast https://t.co/jqjk3P5UYo | @779579 Hey! Are you still on the phone? Was your request addressed? If not, please DM us to see what can we do for you. - GS https://t.co/rMApsV8PQY"
@sprintcare @115714 if I canceled a payment arrangement why am I getting charged a returned payment fee | @795774 I will certainly look in to this for you please go to the secure link. Get started here: https://t.co/lfuDdRmU7j Conversation will be continued in your secured web browser. -FR
@sprintcare @116447  Marcelo your employees state you don't have a corporate number. TMobile and ATT have theirs publicly available. Is this how Sprint treats it's customers #sprint #customerservice | @795778 Hello Joshua.  Sounds like Team @116447 needs to take a closer look! Pls DM your contact info and we will give you a call.
Still waiting... #sprint | @795779 Hey there Pamela! We'd be more than happy to work with you on this. Please send a DM so we can further assist. -JR
"@TMobileHelp @115911 so i have insurance on iphone but b/c its mechanical damage/manufacture defect assurant wont fix it.  U wont either and its 42 days outside apple warranty
WTH 😡😡😡 why do i give yall insurance money each month. Worst service ever | @469767 Yikes! I am so sorry to hear that you're having issues with that phone! I would love to help out with this! Check out my profile and shoot us a quick DM! https://t.co/qS8zTIAkPZ *ChrisTarbox"
"@115911 @TMobileHelp 
You have the worst customer service ever
To solve an issue you are going to make the client suffer from it before solving it (they didn’t solve mine yet)

A photo of the nearly 2 hour call and still the problem is not solved https://t.co/FjQarHC5PN | @795987 We do apologize about the delay ! Shoot us a DM when you finish! Let's chat ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
"@TMobileHelp just to let you know I have lost all faith in T-Mobile and have disputed the changes with my credit card company. My concern is that this will be a put on my friends bill and that would escalate the situation to another level if that happens. | @795643 I appreciate you reaching out, please meet me back in DM so we can chat :) https://t.co/b1rv6Im6uc *HolliePace"
"I am about to make the switch from @115911 cause you they are playing.  False adverstisements to the max! | @795988 Oh no! We certainly don't want you feeling this way, Brian. Shoot us a DM with more info and we'll assist you as soon as we can. *ValerieP"
"@115913 I am really disappointed in Tmobile, I’ve been a customer since 2006. I’ve talked to several reps, been lied to by several reps. I got a called today from a Tmobile store saying your more than qualify for a free phone, get to the store. We need $187.00 plus your phone | @795989 @115913 First off, thank you for your long time loyalty! I would love to look at upgrade options with you, and get some more details about your store visit. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
Once again @115911 messed up our attempt to switch to them. I think this makes four failed attempts. Like hitting our heads against a brick wall. https://t.co/auSnkZa67Q | @579642 Yikes Megan! That's not the way we want to get started! Send us a DM and we'll see what's going on! *KittyG
"@115911 Had bad customer experience, I bought iPhone 8 on bogo over the phone.. and care executive didn’t inform me that my plan don’t eligible for bogo.. and now I had to return my devices due to executive mistake.. This is worst experience I ever had.. | @795991 This is not the type of experience we would want for anyone. Send us a DM so we can get more info and offer assistance. *JasmineS"
@115911 y’all need more towers | @795992 Strong coverage is super important so I'm with ya! Where are you seeing a lapse in service? DM us here with some details so we can look into it with you. *BlakeT
@TMobileHelp how long until my EIP balance updates? Had an autopay go through yesterday but my EIP balance hasn’t changed. | @468453 Let's get you all those details. We know the importance of having those balances updated. Send us a DM and we can get you those answers. https://t.co/IUIA5vQSHC *MattHargleroad
"@TMobileHelp @115911 I’ve had this major issue w/ 1 of ur promos and after being passed along twice on the phone n never called back I’m glad I got this guy Johnathan on the chat helping me - we haven’t solved it yet but at least he’s trying and entertaining https://t.co/pNMnRwTnzk | @795995 Hi Gloria, This is Leanna , Was just wondering if your issue was resolved? *LeannaB"
STOP OVERCHARGING MY ACCOUNT @115911 !!!!!! | @126180 We can definitely check your account to optimize your savings. Send us a DM! *RickK
"@sprintcare could you explain to me how I can have lte and YouTube loads fine to 10 feet down the road 3g not loading 20 more ft LTE stutter | @633404 Let's check on that service for you. What's your nearest cross streets and ZIP code? Send us a DM, so that we can further assist you. - MJ"
"@115714 Sprint discriminates against single women who only need one phone and not a family plan. Totally UNFAIR! Tired of being lied to and ripped off!!! #SPRINTDiscriminates #SPRINThatessinglewomen #SPRINTLies | @796209 Hi there! Tell us what's going on, so that we can help you. Please send us a Direct Message, so that we can further assist you. -S M"
"Thanks to @115714 I've been waiting just over a week just to be able to ORDER a replacement phone bcuz @116297 doesn't have it in stock. When you ask 'how likely are you to recommend...', this doesn't help your case guys. | @796210 Please, note that they may have the option to provide you with a similar model. Contact them for more info. - GS"
@116447 Why does @115714 always lie to me. They offered me a deal multiple times and now I'm trying to take advantage of the deal and they said no they can't do it...ridiculous. | @796211 Oh no so sorry to hear this has happened. Pls give Team @116447 a chance to assist by DM'ing your phone number and we'll reach out to you.
"@115714 your too high!! I’m going with @115911 😊 | @796213 Hi there! Your business is important for us, and we don't want to see you dissatisfied with your service! what's going on? Please DM us so we can talk! -S M https://t.co/rMApsV8PQY"
Within 30 days I will move all 5 lines from @115714 @sprintcare #Sprintcountdown #getridofsprint #Fsprint | @796214 We'd hate to see you leave. Send us a DM and we'll do everything we can to help. - MP https://t.co/rMApsV8PQY
Time to roll the dice: I’m with @115725 now & feel I’m terribly over paying. Hey @ATT @115911 & @115714 what do you have for 5gb or less/mnth w/iPhone & some international data ?!? | @230557 In regards to your inquiry we'd like to inform you that you can use our self service option by clicking the link provided to visit our site and view our current promotions that are available to you.  https://t.co/OLXF2ShjmN -BC
"Time to roll the dice: I’m with @115725 now & feel I’m terribly over paying. Hey @ATT @115911 & @115714 what do you have for 5gb or less/mnth w/iPhone & some international data ?!? | @230557 Hi there, it seems to us that you're seeking a new carrier and we'd be glad to have you join our Sprint family . We understand that you have some concerns and we'd be glad to assist. -BC"
I don’t use this word lightly but I really #HATE @115714 right now | @796215 This sounds like something we need to look into. Send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
I’m making complaints with @115714 any and every way I can because I haven’t had data services since Monday and here it is Monday again. 🤬 | @157427 Oh no! Send us a DM in order to further assist you. - JM
"@117543 @115913 Please fix the network in 95547! A tower must be malfunctioning or something because we live in an ""excellent coverage"" area, + get 4 bars of LTE randomly, then it just disappears to No Service and doesn't come back for a few hours, then disappears again! https://t.co/UKKUcYEbS8 | @284666 @115913 Having reliable service where you need it is important. Let's chat about this in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Someone from @115911 is going to hear from me about this bill. Y’all have serious issues making people pay extra when it’s y’alls mistake. 😡 | @796242 Let's take a closer look to see what's happening with your bill, Kennedy. Send us a DM! We're here for you. *RickK"
@115911 @115913 You@know you are taking on too many customers than you can handle when at full bars of LTE https://t.co/lJES3aVzYT | @755421 @115913 I'd love to work on these speeds with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp Hey! 👋🏼 I’m having an issue with visual voicemail: HOW DO I TURN IT OFF? 🤔 every time I get a voicemail, I also get an SMS with it kinda transcribed. Please help! 🙏🏼 Thanks in advance! | @796244 Thank you so much for reaching out, Jared! It sounds like you have another feature called voicemail to text enabled, too. Please DM me https://t.co/PqgHENiX1V and I'll be able to dive deeper with you :) *ByronEdwards"
"Since the only options you gave me were to buy a new phone or ship me a another faulty one, I decided to take my phone apart and fix it. Thanks for nothing. @115911 | @718128 Yikes!  You tried to repair your own phone?  I'm not sure if that's your best option!  Please click https://t.co/IvLqMUwEUf to send me a DM if you'd like to talks further.  I'm all over this for you cheese on pizza! 👊🏼💪🏼 *Frank Maez"
"@115913 @TMobileHelp @115911 can you explain to me why you guys randomly withdrew an active EIP balance out of my bank account and refuse to refund it to me when I actively have the device and am actively honoring my contract agreement? | @171593 @115913 This doesn't sound right. Let's take a closer look at this together, please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
Say what you will about @115911 but @TMobileHelp does wonders to help you abroad. Truly outstanding service. | @796245 Thanks for the shout out! You deserve the best! :) https://t.co/zXrDYDCnIa *Bridget Wren
you guys charge my card $300 for a closed account and say you can only help in 5-7 business days @115911 @TMobileHelp | @796246 Lets get down to business and see what is going on with that account! Send me a DM so I can take a look into this for you! https://t.co/yZ5k0mtFsX *SonjaKett
Super frustrated with @115911 I have been a customer for 19 years (yeah 19) I guess they want churn and burn customers instead. I guess I need to play the switching game like everyone else? @115714 @115725 ? | @796247 We want you to have the best experience with us. Send us a DM and let us know what happened. We'll make thing right. *RickK
"@115911 I’ve been waiting for almost 3 weeks now for a refund (sent back iPhone X) and haven’t heard anything. The customer service keeps giving me the runaround - what should I do? | @796248 We appreciate you reaching out to us here, Ken. We're happy to dig into the details with you. DM us. *GiselleM"
@TMobileHelp I have been trying to view my current bill both online & on app and neither will load. Online says “no data available” and the app just keeps spinning/trying to load. 😕 | @796249 Yikes! I definitely want to get you to be able to see your bill! I've got your back tonight! Check my profile and shoot us a quick DM and I will help out! https://t.co/qS8zTIAkPZ *ChrisTarbox
@TMobileHelp still waiting on hold in both phone and DM. Please expedite. | @118549 No coverage in downtown Sacramento?  EEK!  Please click https://t.co/IvLqMUwEUf to send me a DM.   I'm a technical expert and I'll do everything in my power to get you a resolution today. I've got you covered!! 👊🏼💪🏼 *Frank Maez
@TMobileHelp well I’m not getting any help so I guess you made the choice for me. I’m dropping @115911  due to poor customer service this is not ok. All I’ve been through and you put me on hold for almost 40 mins https://t.co/seM4cxHmeW | @796514 Hey Jonathan! Could you DM me here:  https://t.co/xKtJVNqc2V and I can help you get that payment arrangement set up. I've got your back :) *ChelseaTorralva
"Your cheap tempered glass & phone case protector @115911 are just that Cheap #FakeProduct iPhone is broken after all that wasted 💰 Thanks | @796515 Breaking a phone is no fun. Trust me I've been there. T-Mobile is the retailer for accessories, including screen protectors. You can reach out to the manufacturer directly for warranty information on your purchase. This can be found on the packaging. *JasmineS"
"@115913 been w/ tmobile for about 20 years. Trying to get my parents new phones for Christmas. Customer Loyalty can't budge on the BOGO w/o adding a new line (our entire family is on tmobile, there is no one left to add). Quite bummed to say the least. | @796516 @115913 The add-a-line requirement is not something we can waive, but I would love to explore upgrade options with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@115913 having an issue with my @115911 account. Have been unable to resolve through regular channels.  Can we discuss via direct message please. Thanks in advance. | @552355 @115913 We are here to help! Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp Just ordered my first Apple Watch ⌚️ with Patrick & can’t wait! He was so awesome!!! 💜⌚️🙌🏻 | @248719 That is awesome. We're glad you are satisfied. *HammamN
"Utterly ridiculous @115911 the women that told me she would set me up for a payment arrangement after making a $200 payment is M.I.A. @TMobileHelp this isn’t ok | @796514 Oh, no! We would love to get you taken care of! Can you please DM me here: https://t.co/jXcJ1nMfO2 and I'd love to help you with your payment arrangement :) *ChelseaTorralva"
"Thanks @TMobileHelp for your bot chat today- pretty useless.  In 98944 and coverage maps show 4G LTE.  I have ""No Signal"" for 4 days inside buildings and only some areas of this zip has any data access.  Chat bot says upgrading from U1900 to 4G, of course maps show verified LTE | @546717 https://t.co/SkmXnioVXx *DanielaP"
"Thanks @TMobileHelp for your bot chat today- pretty useless.  In 98944 and coverage maps show 4G LTE.  I have ""No Signal"" for 4 days inside buildings and only some areas of this zip has any data access.  Chat bot says upgrading from U1900 to 4G, of course maps show verified LTE | @546717 Hi there! I hate to hear that you have no signal at zip 98944 send me a DM and I can help out. *DanielaP"
"@115911  I just called @115911 , they took my payment of $200 then refused to set up a payment arrangement for me. Shame this is what I get for being a customer for 5 years 😭 | @796514 Just ensure we understand your issue can you please send us a DM so that we may gather more information and assist. *JasmineS"
@Sprintcare... is super shady! Putting false charges on bills 🤔 wow https://t.co/fBR52ErvK0 | @796631 Hello! Could you tell us more details on what's happening that makes you feel this way trough DM. We'll be waiting for your message. - CE
@115714 I could've sworn y'all said y'all was waiving activation fees when I was ordering my X. | @469244 Hi! We'll be happy to help. Please send a DM and we'll assist. - MP https://t.co/rMApsV8PQY
@115714 is shit and @115858 is shit. oh & @11488 and @115858 together? extra shit | @486832 Hey! That's not good to see. What is making you feel this way? - GS https://t.co/rMApsV8PQY
@54241 With speeds like this https://t.co/63xnwa8See why were the Jan 2017 upgrades canceled for 49348 and 49333? | @200019 Team @116447  have informed your analyst to reach out to you at their earliest opportunity.
@sprintcare I’ll be filing a lawsuit against you guys for being horrible company I can not believe how you guys treat customers | @796632 This is definitely not the kind of feedback we would like to hear from our valued customers. Please consider reaching us in a Direct Message to better address this situation. - FS
"@115714 If my phones are paid for completely, why do you think you can keep them locked? | @796633 Good evening. Please send a DM so we can assist you better regarding your request. Thank you"
"I'm can't lie...I miss @115714 😩 I was with them for 10 years | @796634 We'd be proud to have you join our network one more time! Please, review our current plans and offers here: https://t.co/dwtDgGbWzU . - FS"
"#sprint why can't you give a customer a straight answer-ever? So pissed my husband stayed with you.  #Verizon #TMobile bring back your payoff promotions please so we can bring 5 devices over to you pronto. | @796635 Hi! We'd like to take a look into any situation you may have. Please send us a Direct Message sharing with us the details about your situation, so that we can further assist you. -AP"
".@115714 @sprintcare now in #day11 of data brown out. I'm not getting #unlimiteddata I was promised. Contracts work both ways. #sprintbreachofcontract #unsatisfied #newcustomer #onlypaidthefirstbill #nodata | @260057 Hi! We'd like to take a look into this, DM us to start. - GS https://t.co/rMApsV8PQY"
"@115911 why does my wife’s phone has LTE and I get the dreaded E 4G coverage?  This is unacceptable, we both have iPhones 6 and 6s. https://t.co/L8gptISPuy | @796782 Hey Lawrence, we want to take a closer look. Send us a DM so we can better assist! *KittyG"
"@115913 I like the idea of getting people onto tmobile with a BOGO phone deal but how about the loyal customers that have been with you for 20 years? Again, quite bummed they can't waive this new line stipulation for me. | @796516 @115913 Thank you for staying engaged and sending us that DM. I'm responding back to you there now. *JennaLundh"
"Well, Stephanie (and subsequently Eric) succeeded. It went from bad to worse. When they hide in DMs they don’t think anyone else will see the conversation. https://t.co/SgxPUMzgkL | @279782 Your time is greatly appreciated Ryan. If you have any other questions please let us know. Thank you *AlexSemsch"
Clearly not interested in customer service or customer satisfaction. T-Mobile drops the ball yet again. @115913 @115911 @TMobileHelp https://t.co/dBdLTrSKKT | @795635 @115913 Color me interested. I don't want a down payment to keep you from getting the phone you want. Meet me in DM so we can go over our options. https://t.co/jYNFEXxh3c *CarmenSipes
And this has fully confirmed what I said earlier about @115911 @TMobileHelp I have repeatedly expressed my concerns about this and I have yet to get a response. Guys if you have T-Mobile or looking into getting them please reconsider. We are worth more then this | @796514 Hello hello! I can help you! Please DM me here: https://t.co/jXcJ1nMfO2 and I can help get that payment arrangement set up for you! :) *ChelseaTorralva
"@TMobileHelp
EmilyS. was polite,helpful,cheerful,accommodating&EXTREMELY knowledgeable!
She assisted us OLDFARTS who R electronically challenged 2set up hubby's new phone.
She made a REALLY confusing&convoluted mess4us in2pleasant experience!
Give Emily #PATonTHEback #ATTAgirl ;) | @796784 Hey Eleanor! I will definitely forward the feedback to Emily! She's a shining star and I'm stoked she was able to get him all set up with his new phone. We're always here for you at T-Force any time of day. :) Thank you for being apart of the #MagentaFamily *JoySimmons"
@115911 what kind of family plans or promotion to switch over | @663465 Hi Maria! You can see everything that we have to offer (including holiday deals!) here :) https://t.co/IGcNxs52Dw *ChanneyT
@115913 I love tmobile I have a question on my bill that is partially past due. Which corporate number should I call | @254293 @115913 I'm confident we can answer you bill question right here on Twitter. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
Save you money and don't buy products @115911 that are designed for shatter proof. #FakeProduct #PUREGEAR #CaseProtector my asshole | @796515 Hello.  We definitely aren't in the business of wasting your time. I'll be happy to help. Send me a DM.  https://t.co/bZG3n7w6ik *AdrianAlbright
".@TMobileHelp how exactly can I get online with my iPad on an Alaska airline plane? It has LTE on T-Mobile one and WiFi-calling, but the page doesn’t show the T-Mobile option | @796785 Let's get you connected! DM me and I'll get to work! https://t.co/ajg0boXCWT *TanyaFalandysz"
@TMobileHelp why is it taking so long for the customer service to pick up are they down | @796786 Let's not wait any longer! Please send me a DM and we'll get you taken care of asap! #TForce https://t.co/kc7O8gvmk3 *ClarrizzeHarkins
"@sprintcare I really need some help with my account. The store charged me activation fees that were not disclosed. Bad customer experience. | @797027 Hi Nikita, we do apologize for the inconvenience caused. Allow us to assist you send us a DM. -SMG"
"@115714 is punishing me negative feedback.  I’m sure if it!!! LTE fail! In Dallas!  J/k | @654654 Hi! Is your device still displaying the No Service message? We also reviewed your area  on  Arts Plaza, Dallas, TX 75201 there is a damage tower around this are. -AM."
"Just dealt with the rudest sprint customer service representative ever. Honestly made me want to cancel my account. Probably will. Sprint has terrible cell service, awful customer service. Why even deal with y’all? @sprintcare | @494100 We'd really hate to lose you as one of our loyal Sprint customer. We apologize for the treatment that you had received. Kindly elaborate on the issue. Customer service is one of our main priorities. We are here to address your concerns. -CO"
"@sprintcare calls are dropping like flies.😡😡😡😡 | @172153 Hi there! That doesn't sound fun at all. I see what you’re saying and I am happy to help fix this. Please send us a Direct Message, so that we can further assist you. -S M"
@115714 @sprintcare YOUR WEBSITE IS GARBAGE. I am trying to GIVE YOU MY MONEY and it NEVER works. #frustrated #justwanttoupgrade #worstserviceever | @797028 This is concerning to us. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
. maybe @116447 would be able to inform me as to why @sprintcare 's customer service is so bad | @420976 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
"@sprintcare So, my mom is trying to get a phone, and now it's out of stock. Can't you just order her a V20? | @379310 Hello there! In order for you to order this device, i recommend you to order online or contact our Order Support Department at 866-789-8292 Monday - Sunday: 8:00 AM - 8:00 PM. You can also chat with a live Rep. in the following link https://t.co/rRrvWdDdDR. -DM"
@115714 so can y’all get better workers who can actually know what they’re doing? They’re helpless ! | @797029 Hello there! Please tell us what made you feel this way. We'd like to help you out. -JR
"@sprintcare I swear is absolutely terrible literally been on the phone for 41+ mins trying to resolve issues. @115911 needs to expand to the QC asap | @797030 Are you still on the phone? Was your concern addressed? Please, DM us if you are still in need of assistance. - GS https://t.co/rMApsV8PQY"
Switching from blue (cough @117735 cough) to magenta (@115911) is perhaps in this guys future 😀. | @739349 Hey Adam we can't wait to have you over on #TeamMagenta! *KennethStone
"@TMobileHelp Anyone around to sort out my bill?Somehow it's 23 bucks higher this month.. the bills are seriously very confusing. | @797059 I got you, Carlo! Let's get right to work here and see where that $23 is coming from. Go ahead and send me a DM & I'll make sure we get this straightened out ASAP! Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
I was disappointed to find out the BOGO Cyber Monday deal at @115911 was to reward new customers and not current customers. I thought T-Mobile was different @115913 | @797060 @115913 This offer is available to existing customers as well! DM me if you need any details on the promo https://t.co/7gT2t6PtXx. *StephanieGarza
@115913 @TMobileHelp having problems redeeming virtual card for switch to T-Mobile. | @797061 @115913 Let's get that card redeemed! Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp Can I use my Verizon Wireless iPhone 6s on your network (if I switch to your network of-course) | @797062 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"@115913 would you explain my bill for me? Because your customer service people from @115911 are not doing their job. I’m chatting with Jaymar now, not good 😔 | @797063 @115913 I know having a clear understanding of your statement is important. I would love to look into this with you. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 I’m having the worst experience trying to transfer over from att. Your credit check system is faulty and ended up putting a hold on my credit. I’ve tried for FOUR WEEKS to transfer but I’m about to give up on the terrible method that it takes to switch over. | @797064 Hey Dougie, we apologize for any inconvenience so far. Let's see if we can get this sorted out asap. Can you send us a DM so we can further assist you :) *ChanneyT"
@115911 hands down win the prize for worst service and in-store customer service of the year #smh | @797065 Yikes! What's making you say that? We want your experience with us to be great. DM us with more info and we'll assist you as soon as we can. *ValerieP
"@115913 tmobile puerto rico is charging the half of the month of october. And still at that date we didn't had TMobile service in Puerto Rico, Im very upset of this. | @450007 @115913 We value your business, and will meet you back in DM shortly! *StephanieGarza"
@115911 I'm surprised to see that the @117159 Note 8 and the S8+ have dropped in price so quickly. Now if only they were as low as the LG G6 price of $500. | @744080 The LG V20 and V30 are both great phones! Let's take a look at some of our options for you! Shoot me a DM! https://t.co/NMvRntQYM5 *SarahPearson
@115911 any idea why my Note 8 keeps disconnecting from my home WiFi? It just randomly shuts off. Thanks | @199138 Hmm.. let's take a closer look Justin! Send us a DM! *KittyG
"@117543 Is there a map where I can see what areas are covered by band 66? I’m getting a new IPhone and want to see the coverage area. Thanks @115911 | @130309 @117543 We don't have a map of this yet, but I would love to check out coverage with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp is the greatest way to engage customer support. Thanks so much guys for all your help. | @776082 You are welcome. Thanks for being the better part of Tmobile. *JesseP
"@TMobileHelp I’m going to eat dinner now, be back in a bit. 😘 | @279782 We are here to help. Let us know if you need us when you get back. *JesseP"
"@TMobileHelp hi we tried to activate scam blocker with #662# and we get system failure message | @797068 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"I don’t say this as much as I should but fuck @115911 | @797069 If you're saying it now, something must really be wrong Ricky. What's up? DM us so we can assist you. *KananiB"
"okay @115911 i've been patient enough but y'all need to fix the cell reception issues in the country cities of texas...else @ATT  might just have a new customer!bragging about coverage when you guys got none when it matters.smh😐😐 | @613034 Hey Isede, send us a DM of a more precise location you're experiencing this and we'll take a look at what's going on and what we can do to improve your experience :) *ChanneyT"
"@115911 is your site getting the hug of death right now? Been trying to go for about 5 mind | @797070 This is news to us Michael! DM us with what you're trying to do, maybe we can help you. *KananiB"
"@TMobileHelp While I anxiously wait for a new SIM card, wondering about any service expansion plans for two areas. Could you maybe provide some answers to those kinds of things or is it just phone and service support through here? #MagentaEverywhere | @301733 We can help with anything and everything! You might say we're #MagentaExperts ;) Shoot us a DM and we can take a look for you! https://t.co/033FgbQAw8 *KyleVesely"
".@TMobileHelp Retail valet cost me so much time. ""0 minutes wait"" was 60 minutes. Buying a new phone after 2 years I pay a $20 upgrade charge? UNCarrier? | @312635 We want to help turn this around for you. Meet me in DM and we'll talk details: https://t.co/cDHmSFlO12 *NathanLovato"
"@TMobileHelp I placed an order this evening for a new phone, but didn't receive order confirmation. I realized that my old email was on file. It has been since corrected. Can I get confirmation sent to me again? | @797260 Please send me a DM. *DeniseR"
"@TMobileHelp I placed an order this evening for a new phone, but didn't receive order confirmation. I realized that my old email was on file. It has been since corrected. Can I get confirmation sent to me again? | @797260 Hi, Moni, my name is Denise, and I will be helping you out with this going forward. Can you please follow this link for me  https://t.co/xKtJVNqc2V *DeniseR"
"@TMobileHelp how can I get signed up for #NetflixOnUs https://t.co/kEZlsZ8Js9 | @599289 Don't worry, we'll hook you up! Shoot me a DM and we'll get you all set! https://t.co/99Z9nj0518 *RyanMitchener"
"@TMobileHelp Went to pay bill, using chrome. android pay doesn't appear to work anymore. Used to work. | @797261 Oh No!!! That's no good!! 
Thank you so much for reaching out to T-Force tonight! My name is Sarah and I will be your #magentamechanic. Please fill out this link so I can take a look under the hood of your T-Mobile account.  https://t.co/xKtJVNqc2V *SarahScherman"
"@115911 @TMobileHelp I need | @152912 Hey!! Thank you for reaching out to us today!! :) Your cover photo is so interesting! Where did you take that? 

I'll be your Magenta Expert today and answer any questions you have! What can I help you with today? :) *JubileeFong-Soon"
"And my MacBook disconnected my IMPORTANT call with @115911 | @797262 We're here to help, Erin - and we're just a DM away! Feel free to shoot us a message and we'll help! https://t.co/lOqKyE0PXQ *ReillyLeritz"
"@115911 @TMobileHelp 
3) T mobile debugs the camera after I come back on Nov 12th and Samsung on 14th Nov. 4) I go to the store and they stay you would need a reset and then it could work. | @797263 Yikes! I'm so very sorry to hear that you feel this way Sanjay! I would love to get some more info from you, and see what we can do to turn this experience around for you! Check my profile and shoot us a quick DM! https://t.co/Wwj6ZNNjyB *ChrisTarbox"
"3 hours on the phone with 7 reps @115911 and a trip to the store trying to buy 2 phones. Still waiting on confirmation emails. Not a happy 15+ year customer. | @797264 Oh my! We're terribly sorry Kristin, your experience should be seamless! Lets see if we can figure out what happened to those confirmation emails. Please DM us. *KananiB"
"@115911 is the worst phone service. Shits always slow af smh | @737881 Art, we definitely understand how important it is to stay in the fast lane. DM us. We'll check into your data concerns with you. *GiselleM"
@115913 John I am still having trouble with staff regarding my free phone during a Promotion in late July no one retified my situation held on phone a long time with no resolve thank you | @797265 @115913 I would love to take a look at this promotion with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115714 my friend @220592 just got sprint and his data is really really slow! | @797371 Hey Randy! We'd love to follow up. Please have him DM us to further assist him! -AC
"@115714 - Thank for you for hitting my wife and I with $600+ in unnecessary fee’s for leaving the worst wireless service ever! What kind of fraudulent company chooses to promote service to the US Miltary, then stabs them in the back! #sprintneveragain #vet-unfriendly #fraud | @797372 Sounds concerning to us. We'd gladly review this for you. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"@115714 is the most crooked company in America.  Don’t believe anything they tell you in the @115714 store. | @797373 Hey! What's going on? Please, send us a DM with more details on what's happening regarding your tweet, what makes you feel this way? - CE"
@115714 you really need to train your reps on how do to stuff and/or not have a customer service call center. the rep i spoke didn't listen to me or really cared about what i was saying. | @797374 Hello there! we'd be glad to assist you and turn your experience around. DM us for further assistance! -AC
I've grown to HATE @115714 been with them 7 years and get the WORST customer service EVER. It may be time to switch to another provider. | @797375 Please know we'd hate to lose such a valuable family member. Tell us what needs to be done in order for you to stay. DM us for further assistance! -AC
"@sprintcare Does sprint have towers down in the Milwaukee,Wisconsin area??? Cuz this internet connection sucks. | @797376 Hello. Thank you for posting. Please, DM us to review this concern. - GS https://t.co/rMApsV8PQY"
"@115714  pls help nothing will load https://t.co/KOiTGbFBuS | @797377 Hello There! We'd like to review the coverage in your area in order to verify how it's working the service in your location. Please, send us a DM with your ZIP code and your nearest cross streets in order to further assist you. - CE"
"@115714 is pure garbage, my iPhone 7 literally stopped working and I can’t trade it in because it won’t turn on stupid software I want my money back | @797378 Hello. Please, allow us to review this situation. DM us to start. - GS https://t.co/rMApsV8PQY"
@sprintcare do you offer 24 months 0% financing still (like Verizon) ? (No I do not want leasing) https://t.co/vhwhdynfdq | @224478 At this time we only offer Sprint Flex which is a leasing program.
"@115913  Greetings! Verizon is killing me with endless cycle of device upgrades and contracts , can @115911 help me? | @797491 @115913 We would love to have you join us! We can help with your Verizon contracts as well, check it out https://t.co/lSnrOooTsp. DM any questions you have https://t.co/7gT2t6PtXx. *StephanieGarza"
@115913 man I wish I could celebrate the Holidays :( I wasnt allowed to upgrade 2 the samsung note 8 becuase I was informed by Care that  T-Mobile changed the zero down JOD lease program last minute and now im required to put a down payment 0 down was only reason I signed up! | @797492 @115913 With the increased cost of some of these devices a down payment helps to keep your monthly costs low. I would love to look into assisting with you upgrade. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115911 your Washington store staff just knows how to ignore customers. | @797493 We never want you feeling that way, and would like to get your feedback on what happened and make sure you get assistance. Send us a DM. *JPL"
@115913 What's wrong with your customer service? I've been passed around 4 times! and disconnected about 4 more. I just want to know what happened with my refund for my account when it was pre-paid. I gave two deposits! I am expecting refund for the first one | @797494 @115913 I would love to look into this with you. Getting your refunds is important. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115913 if @115911 had better coverage in The Villages, FL, you would have 100k+ customers with your 55&over plan. I have @115911 and it’s kinda spotty at best. | @797496 @115913 I would love to look at what you can expect in your area. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Dear @115911, get your shit together. I’ve been on hold.  One guy answered and said it’s a business account so he couldn’t help. It’s not an effing business account.  Then he put me back in the queue. https://t.co/Q1tMJMvoAJ | @797497 We value your time, send us a DM and we'll do our best to get you taken care of here. *ChanneyT"
"i just got a txt saying i’ve used up all my data but i am using my wifi... que pedo??? @115911 | @544069 Let's make sure everything is working as it should. Shoot us a DM, and we can check into this for you. *JPL"
"@115913 @TMobileHelp I was charged for an extra line for over a year and told I could get a one-time _$20_ bill credit to make up for it. Not right! | @797499 @115913 Having an accurate statement is important. I would love to look into this with you, please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"It's crazy how I have to call @115911 4 times in 1 month to solve the same fucking problem. Are you gonna return my 23+ minutes of my time back? Because fuck I think calling 1 time to solve something should be enough https://t.co/tYbjn9N5pj | @797500 We definitely want to make sure your issues are resolved, once and for all. Send us a DM and we can assist! *KittyG"
"@115911 I need help! Unlocked my iPhone through Tmobile, received an email and placed in the new sim card but it says ""Sim not supported"". My number has been ported over and I cannot contact customer service because I no longer have a working phone. | @797501 Uh oh! Let's see what we can do for you Bill. DM us and we'll check this out together. *KananiB"
"and fuck @115714 too, while we're at it. I upgraded my phone online so you cut service to the phone I'm currently using? WOW. What am I paying for right now? Honestly, y'all have been a pain in my ass since we signed up for this plan in May. | @221269 Hey! We'd like to review this. Please, send us a DM to start. - GS https://t.co/rMApsV8PQY"
"@sprintcare  Will someone explain to me why a customer of 15+ years now has to lease a phone and WATCH when that lease ends? | @797653 We have created the new Sprint flex. Sprint Flex is our flexible way to upgrade or own your phone.  To learn more, check out our Flex support center: https://t.co/xRY4A14SAl. -DM"
"@115714 I have requested unlock four times from four different agents...Feb and Eli among them...over the course of 10 days. NO ONE has helped me. | @797655 Hi there! Let us look into this for you. Please send us a Direct Message, so that we can better assist you. -S M"
@sprintcare. I live in North Dallas and my phone has no network service. Can you check if there is a problem please? | @797656 Of course! DM us to get started. - GS https://t.co/rMApsV8PQY
"Y’all are absolute garbage @115714 ! I never have service anywhere!! | @268021 Hey what seems to be the problem? Why do you feel this type of way towards us? DM us, so we can further assist you! - DA https://t.co/rMApsV8PQY"
"@116447 I just spoke with Roberto from Corp who was extremely kind,patient&understanding. He apologized for the inconvenience addressed my concerns to my satisfaction. He really took the time to listen to my side of the issue. He had a HEART 4 the customer Thank you Robert | @794775 Team @116447 appreciates your feedback. We are here to help in any way possible."
"I am so tired of paying so much for my phone bill with @115714 ... I have been with them for more than 15yrs maybe more, never a discount sheesh. Every time I look the bill is more and more. I have 3 lines and I feel like I am paying for 10 lines. I need to find a new company. | @797658 We do understand your concern about your bill. Let's go over your charges together. I want to make sure we resolve your concern. Please send us a Direct Message, so that we can further assist you. -S M"
"Never ending @115714 problems! #2bars #tiredofseeingthis Churn, churn, churn!!! SMH https://t.co/DnEuX39RW4 | @797659 This does not sound good! Please follow us and send us a DM to help you with this matter. - LR"
"@115911 y’all service sucks & my unlimited data is slow even before I waste over 50 gigabytes 🙃 glad I’m changing after this bill cycle 🙃🙃 | @797687 Keep in mind we have the highest data threshold of all the carriers! The others cap out around average 25GB! We know how important it is to have great data speeds, Mariela. Send us a DM so we can take a look to ensure you're always having a great experience :) *ChanneyT"
"Thanks @115911 @TMobileHelp for the cellspot2 works great | @194514 That is awesome! Thank you so much for letting us know and we are so glad we could get that into your hands! Know if you need anything at any time, you can reach out here, we have your back 24/7! *JonathanMacInnes"
"@115911 signed up for T-Mobile today- might just cancel it today too! Customer service non existent! They have already taken 4+ hours and still can't resolve https://t.co/Dqgn16aRri | @797688 We're here to help get things back on track. That is definitely too long to be on the phone. Please send us a DM, and let us know what we can do to assist. *JPL"
"@TMobileHelp my account and phone have been stolen by drug dealer.  iPhone 8 is in the hands of the arsonist that bomed my home 8/16 -10/20 and continues | @139508 We take these types of situations very seriously, and rest assured, you're in excellent hands with me.  We'll work through this together to take the right steps to find a resolution.  Send us  a DM so we can get you squared away quickly. https://t.co/5WTbYMDfLD *JordanNeuhauser"
"@115913 so pissed tried doing the BOGO but they want $250 deposit per line added because we already have 12! That's rediculous, | @281356 @115913 I know this BOGO is a great deal, but we have a lot of amazing options that don't require an add-a-line, check it out https://t.co/p6mO5INt1p. *StephanieGarza"
"@115911 man, been on hold for 1 hour now trying to redeem perkspot promo for 2 new lines.  Hopefully I can get through within 90 mins of calling | @797690 Hey Jason! Your time is valuable, let's see if we can help you out here via T-Force! Send us a DM :) *ChanneyT"
"@TMobileHelp After signing an EIP, I got a 403: Forbidden error.  Where did my order go? | @797691 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"@115911 y’all have the worst customer service | @797692 Certainly not how we want you feeling, and would like the chance to turn this around. DM us with all the details, so we can assist, *JPL"
"I love being able to see my tweets again, thanks @TMobileHelp @115911 | @156070 Glad we were able to get your tweets working! We are here 24/7 and have a passion for resolving all your T-Mobile needs. https://t.co/sBIVWmm6X2 *EddieGough"
"@TMobileHelp 
Hi, I have been unsuccessful in upgrading one of my lines to the Moto Z Force promo for Cyber Monday. I have been trying for several hours and have not been able to get past the web page after entering my payment information. Appreciate any assistance | @797875 Cyber Monday deals are here!! Shoot me a DM and let's get you that MOTO Z2!! https://t.co/KQh917xfZf *SurDuaneMcGurn"
@115911 if I switch from Simple choice to T-Mobile one. Would I lose family stateside international promo $10 or I can keep it? | @797876 Great question! I'm seeing your DM and will be meeting you there shortly to go over the deets. Thank you! https://t.co/Qz0L1xpZB7 *MikePerez
@TMobileHelp im being charged $580 for not sending in my malfunctioned refurbished phone 45 days after receiving a warranty phone (also refurbished). It would have only cost $160 to fix the led light on my phone by samsung instead of taking another possibly fault warranty phone | @797877 Hey Brittaney! I'd love to dig into this with you! Send a DM our way and I'm on it! https://t.co/senzStoecA *HillaryTurner
"@115714 @sprintcare spent two hours in a store, was completely ignored before being told they were closing the store, tried getting service through the app, another waste of time. Get it together, you’re about to lose a customer of almost ten years. | @797937 Hello there! We're sorry for the inconvenience that you have faced. How can we assist you from here? Please, let us know, we are more than happy to assist in anything we can. - EM"
"@115911 @ATT @115714 @115725 someone stole my iPhone x heres my IMEI :__credit_card__ & IMEI :__credit_card__. | @795642 Hello Liem! We're truly sorry to hear that you're going through this situation, and we'd like to assist in any way possible. Are you a current Sprint customer? If so, please send us a Direct Message so that we can review this with you. - RC"
"@115911 @ATT @115714 @115725 someone stole my iPhone x heres my IMEI :__credit_card__ & IMEI :__credit_card__. | @795642 Hey there! I was working with you in DM! If you want to meet me back there, I'd be more than happy to further assist in any way I can. 🙂 *GabiMcGinty"
"@115714 @sprintcare named Jason/ Cindy supposed to be supervisors case # 1306458389 | @797940 Hey there! This is a bit worrying. Please send us a Direct Message, so that we can further assist you. -TN"
@115714 can you please have the customer service rep call me back our call was disconnected and she was outstanding 😞 | @797941 Shoot us a DM and follow us @SprintCare so we can further assist. -LNL
"@115911 has had me on hold for rep to rep for the past 4 HOURS!!! I’m about to flip ALL THE OUT!!!!😡😡😡😡😡 | @725807 That is certainly way too long to be on the phone, and we want to make sure you get resolution without any additional time spent waiting. Hit us through DM, so we can assist. *JPL"
"@115911 good night, can I renew my plan right now even if I have a valid one? | @78963 Good evening ignacio! Let's take a look at your account and see what we can do. DM us. *KananiB"
"Kicking myself for joining @115911! I switched from VZW and was told my 3 device paymen would be paid off..that was 10.12 I’ve been reimbursed for 2 of the lines and ONLY my store manager can fix this and he goes ghost unless I show up and “they’re working on it, sry” shs..smh https://t.co/vFSLcfKqIZ | @798044 I know you are counting on us to get that third device paid off as well, so please let us help. Send us a DM, so we can dig right into this for you. *JPL"
"@115911 @TMobileHelp ; Worst Customer Service Experience after placing a new order under BOGO, 8 Hrs on Phone & CSR's were not sure what to do with the defective phone that I received out of the box & misguided me in buying another set of lines. | @798045 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
@115913  I am so frustrated withTmobile! They now say they won't honor the discounts we have been told over and over will be fixed on our account. Seriously thinking about switching companies... please help! | @798046 @115913 Have a correct billing statement is important. I would love to look into this further with you. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp 😳😳 https://t.co/vudaLBmGHT | @798047 Thanks for sharing those amazing speeds and for being a great part of #TeamMagenta! *KennethStone
"@115714 is your chat window ever going to be available????? | @798255 This is very concerning to us we're here to help. Please send us a Direct Message, so that we can further assist you. - NR"
"Either everyone is ignoring me or I am not receiving texts....i hate you @115714 | @798256 Hello there! We understand how important it is to receive your texts in a timely manner. For that reason, we'd like to review this for you. Please follow us and send us a DM so that we can provide further assistance. We look forward to your response! - RC https://t.co/rMApsV8PQY"
"@115714  really bummed that sprint rep didn’t add a line she replaced my work number with a number that I ported 🤬🤯 then didn’t want to honor the promotion for porting my number 🙄🙄🙄 I just am beyond pissed ! | @798258 Allow us to help with the issue at hand. Please send us a Direct Message, so that we can further assist you. KC"
"Bought GalaxyS7 from @115714. Hella CustomerService: 1.Paid for overnight delivery, but Saturday isn't a day. 
2.The data xfer adapter wasn't in the box. 
3.The tool to open the microSD slot wasn't in the box. 
4. @sprintcare can't help coz I ""ordered online."" Yes, FROM SPRINT!!! | @798260 Hello MissHell! We would like to take a deeper look into this for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
@115714 where can I file a complaint? | @798261 Hello Carlie! What issues are you experiencing? -CL
"Deja vu... 2 years later and time for another hassle with @115714, @sprintcare. An hour on the phone, don't know any more than before. | @798263 Hello amyll! What process are you trying to complete? -CL"
"I forgot my phone at home today & I had like two notifications lmao what a joke @115714 cancel my contract please 🙃😂 | @798264 Hey, let's look into your data issues. Send us a DM with ur zip code. -KY"
@TMobileHelp do you even have deals for loyal 15yr customers on cyber Monday? On hold for 30min on phone being transferred around. | @798271 Hey Bobby we sure do and you can check them out here https://t.co/aIZPWLwowe. *KennethStone
"@115911 Wife just upgraded phone.Was@ Bellevue WA store.Had horrible experience.Bad service.Called store manager & asked for area director,was hung up on 2x.Was with Sprint for 15+years,just changed because thought T-Mobile had better customer service.Any1 else experience this? | @798272 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK"
"@115913 I've enjoyed being a T-Mobile customer since switching from AT&T this past summer. However, I'll have to admit that my internet speeds (Oceanside, CA) have been a bit lackluster compared to AT&T. Are there any plans to upgrade services in this area? Thank you. | @798273 @115913 We love having you here at T-Mobile! Having quick speeds where ever you need them is important. Let's meet in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"What’s going on with your service @115911? I am a not so happy customer right now. Been waiting fo r 2 hours now and the person that transferred me?? She transferred me an hour ago!!! and let go my line I guess. So frustrating! | @798274 Time is precious, Frances, and we want to make sure things get resolved ASAP. Send us a DM and we can assist here! *TarynS"
"is @TMobileHelp down? I was going to switch plans and take advantage of #CyberMondaydeals but maybe not a good idea? Lol... | @798277 I certainly hope not! Please DM me, and we can see just what we have going! https://t.co/c8WLj2ujg3 *JustinPhillips"
"@115913 T-Mobile has pretty hold music, but after being on hold for 5 hrs, idk if I can take anymore piano. Pls halp @115913  you're my only hope. | @798280 @115913 Let's get this turned around for you. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp been on hold for an hour and a half trying to get a purchase made as it won't work thru the website 😣 | @798281 Yikes! No one has time for that! We would be more than happy to help you here! Send me a DM so we can get you back to your night! https://t.co/zthtntYav7 We take care of our #MagentaFamily in T-Force :D *ChelseaMischek
@115913 Trying to take advantage of the Cyber Monday deal on the Gear Classic and very frustrated. Three hours later and being transferred from CS to Sales 3 times. Still not able to get the offer. Won't let me do it online. | @798448 @115913 This is a great deal! Let's see what we can do to help you take advantage. Shoot me a DM https://t.co/7gT2t775m7. *StephanieGarza
@115911 @115913 tried to get a trade in estimate on my @115714 iPhone 7 Plus and it’s not an option. What gives? | @172545 @115913 I know getting that trade in value is important. I'd like to take a closer look at this with you. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115913 hey @TMobileHelp why aren't you answering my messages? | @798046 @115913 We are here for you and eager to help. I will see you back in DM. *AdrenaBentley
"About to cancel @115911 because of their terrible insurance company @118272. These refurbished phones they keep sending me are no good 😡 | @798449 Aw man! What's going on with your phone, Marco? DM us here with some details so we can help out. We're here for ya! *BlakeT"
"@TMobileHelp smh y’all did me dirty | @499221 That's not what I like to hear! I'm glad you reached out, though, because I can definitely turn this around for you. To get started, please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
Hi @115911 my wife and I are having issues with #GetOutofTheRed. Can someone help us? Please dm me for more information. Thanks! cc:@110173 | @798450 Hey Wardell! What kind of issues are you having? We're here for you and would love to help! Can you please DM us here with some more details so we can chat? Thanks! *BlakeT
"@115913 please help. I tried T-Mobile but didn’t have cell service around my house. Canceled in three days then continued to get charged for 4 months. I’ve tried for 8 weeks to get a refund. Hours of time, phone calls, chats. Brent VanKeulen | @537908 @115913 Let's make sure we get your refund out. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@TMobileHelp went to two stores, have been on the phone with 5 different customer service representatives over the phone and no one can process a payment! A little help! | @798451 Oh no!! I will be your one stop shop, Estrella!! I will meet you back in the DM to help you! https://t.co/HTgeLMEYEm *DonHebron"
@TMobileHelp I want to unlock my iPhone 7 | @798615 Send me a DM and lets take a look at getting your iPhone 7 unlocked! :D https://t.co/D4NKjg57yo *SultanGardezy
"Dear @115714 
Please Be Good To Me 🙏🏽 #NewCustomer | @798736 Hi Tonee! We are more than glad to know that you are part of our family. -CL"
"Estoy en estados unidos de vacaciones decidi comprar un teléfono en @118159 tengo que volver a mi pais y no lo han querido desbloquear porque ningún asesor ha tenido capacidad para dar solución a un pago de 4usd, pague el teléfono y pague el plan y nada, que mal servicio | @798737 Buenas noches, Darwin. Nos preocupa saber que ha tenido esta experiencia. Por favor, envíenos un Mensaje Directo para brindarle una mejor asistencia. -CL https://t.co/rMApsV8PQY"
"“How much data did I use last night?” hangover commercial from @115714 is hilarious!  (A shame the network sucks.) | @798740 This is very concerning to us, we're here to help. Please send us a Direct Message, so that we can further assist you. - NR"
"@sprintcare I need someone to help me and not read a script. I've been a member too long to be experiencing this problem. | @798741 Please send us a Direct Message, so that we can further assist you. - AD"
"@sprintcare I need someone to help me and not read a script. I've been a member too long to be experiencing this problem. | @798741 Hey there, your post caught my attention. How can I be of assistance? Please let me know. I am here to assist. Sprint Cares! - AD"
@sprintcare your Galaxy S8 charger is trash and now I have to come into the store to figure out whats wrong like I have loads of time to do that shit. | @798742 Hey there! What's the issue? We'd like to help. -TN
"@sprintcare No online order, call #, order device & Sprint can't text device to finalize, get cut off, call back & office closed. Lovely. | @798743 Sounds like you've had a tough time. Let's work on turning this around for you. Please DM us so that we can further assist you. -KT"
"@115714 lying once is never okay, but lying 4-5 times is utterly ridiculous and just shady business practice @ATT @115911 @115725 can y’all help? Any new plans? Don’t worry I’d rather pay way more for a single line than to stay with sprint. | @798752 Hey Chris, check out our latest and greatest T-Mobile ONE plan :) https://t.co/IGcNxs52Dw Check it out and let us know what you think! *ChanneyT"
"2 hours on one phone and 2 hours PLUS on the other....@115911 @TMobileHelp  oh yeah I’m still on hold... https://t.co/7kKCrujsjV | @725807 Thank you for staying engaged with us, JaQuin. I'm sending you a new DM now. *JennaLundh"
"Super frustrated with @115911 I have been a customer for 19 years (yeah 19) I guess they want churn and burn customers instead. I guess I need to play the switching game like everyone else? @115714 @115725 ? https://t.co/JCwGvqbZcm | @798753 Hey now, we certainly appreciate your tenure! Send us a DM and let us know what's going on and we can properly assist. *ChanneyT"
"Praying 🙏🏼 I get my free Panda bowl 🍲 tomorrow from @115911 @TMobileHelp Haven’t gotten it yet!!! | @137722 When it comes to grub, you know we deliver! Make sure to check that T-Mobile Tuesday app tomorrow. 'Tis the season for some free Panda Express :D *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911  I purchased a Galaxy S7 Edge(TMobile) from samsung 6 months ago, now I need to travel outside US and want it unlocked, unable to do so using the TMobile app or the website, please help? | @798955 #MagentaMan reporting for duty. Shoot me a DM so I can help you unlock your phone :) https://t.co/TMXeckGP06 *WaqarSheraz"
"TMobile superviser hangs up after over an hour on the phone THANKS TMOBILE @TMobileHelp @115911 | @796246 Thank you for working with us, Mobena. I see our DMs and I'm responding back to you now. *JennaLundh"
"I don’t get any service at La fitness so I have to bump Plain Jane my whole sesh fuck you @115714 | @799008 I'm sorry for the trouble, let's get this fixed for you. Shoot us a DM and follow us @SprintCare so we can further assist, -LNL"
"#Sprint TERRIBLE CUSTOMER SERVICE EXPERIENCE!! To be laughed at by the ""supervisor"" and others in the background when I am a new CUSTOMER only asking for what I was promised when making the switch. Is this the level of disrespectful customer service I should expect? | @237740 We do apologize , please DM us so we can assist further. -KY"
@115913 @116447 @115911 @115714 to make things worse this isn't Sprints first offense. I still have two escalations for Essential 360 degree cameras that haven't been taken care of. I've spent countless hours on the phone with no resolution. | @494397 We strive to provide the best customer service to all. This is not the way we want your valued customers to feel. Please inform us on what have you feeling this way?-DD
"@TMobileHelp sent you guys a DM can you help me when you get a chance??:) thanks | @326775 Hey there, Cody! I would love to help you out today! Please join me here in a DM https://t.co/GkKzSV0CsP *KerryS"
"@115911 it’s unreal how you claim to care about customers but don’t want to help them when your third party stores screw then.   I tired of talking to people who just tell me sorry and have no real help for me.  I won’t talk you up anymore. | @799291 Hey Joseph, our assistance here at T-Force is sincere. It sounds like you've tried getting assistance but if you want to give us a chance, we'll do our best to get you taken care of. Send us a DM and let us know more about what's going on so we can assist. *ChanneyT"
"@TMobileHelp I bought an iphone and used your services in USA, but now I’m Brazil and I can’t use my SIM! How can I buy the unlock services? | @799455 Hi there. I would like to get this looked at for you.

Can you meet me in the DM's so I can help? >>>  https://t.co/xKtJVNqc2V  <<< *PrakashP"
"@TMobileHelp still waiting for a reply on in app support, been a lousy several days with @115911 | @296954 Oh no! I know how convenient the app is so I definitely want to make sure we get eyes on this! Shoot me a DM. Let's figure this out! https://t.co/NMvRntQYM5 *SarahPearson"
"Bro i got free Netflix shout out @115911 😜😜🤑🤑 | @799456 Ooh, what you gonna binge watch first girl? *ChanneyT"
"@TMobileHelp doesn't! What kind of co keeps person on hold half the nite? I know u were busy bec of promo, recording kept telling me 2 stay on line. When call finally goes thru I get told promo is over. Someone better fix this! | @240703 Hey buddy! I can quickly look into this for you right away, just send me a quick DM and I'll get onto it straight away! *FaisselD"
"@115911 @TMobileHelp zero cust service! Someone finally came on but transferred me again. Almost 3 hrs on phone & I get told promo is over. WASN'T WHEN I CALLED. Gal in Philippines can't do anything now but will call me in am, maybe. I better get promo. #terrible! | @240703 Hi there, buddy! I can understand you want to take advantage of the GREAT promo we have going on right now. Please send me a DM and I will be happy to help. *FaisselD"
"@115911 @TMobileHelp almost 2 hr and 15 min. Would b real nice if someone there gave me an idea of how much longer? C'mon people, a little info please. For all I know all you TMobile people went home an hr ago and r already asleep. A little courtesy would b nice!!! | @240703 Hi there, buddy! I understand how important it is to have service at all times. Please send me a DM and I will be happy to help. *FaisselD"
"Mix hidden fees w/sudn bad med issue & get $2730 @115911,ugh,can't do. @TMobileHelp | @642882 Hi Kellie,

My name is Louise and will be assisting you today,

That sounds like some crazy fees there, I am just going to load up your account and get a look into this for you, 

I will be back with you in a moment. *LouM"
"Mix hidden fees w/sudn bad med issue & get $2730 @115911,ugh,can't do. @TMobileHelp | @642882 Would you like to drop us a DM so that we discuss this further with you? https://t.co/wSb32Hg1Da *LouM"
can’t wait to get paid to get a new phone 📱🙌🏼😅 @115911 | @799866 Ohhh yeaaa 😎 can't wait to get you upgraded! DM us if you have any questions in the meantime! *ElleA
@115911 #givingTwogether today is AWESOME | @219738 Super pumped you're loving it! You're pretty AWESOME too! #T-hanks! *JenniferRivera
"@TMobileHelp mijn abbonement is 2 dagen geleden verlopen. Als ik wil overstappen met nummerbehoud kan ik pas overstappen op 28-12 (+) | @389308 We would love to assist however we are T-Mobile US, you may want to try @121678 *JamiePitcher"
"@115911 hello can i use the Hersheys BOGO candybar coupon at Walmart/ Safeway? | @800039 Hey, Ani! This coupon valid at participating retailer locations that accept mobile coupons. Send us a Dm if you have any additional questions! *ElleA"
"@TMobileHelp does T-Mobile offer a military discount | @689594 Hey there Dimitri! If you can shoot me a DM, I can certainly help with your query! Thanks *PrakashP"
@TMobileHelp is the 8 plus included in the $0 down for all promotion? | @433570 Hey there! New phones are pretty exciting and the iPhone 8 plus is pretty amazing :)  I want to make sure you have all the pricing details. Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson
"@115714   I purchased my phones and plans in September.    Why is my December bill still incorrect after 2 phone calls and 4 trips to your store. | @800167 Hello Shannon! We would like to review this for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"Uh oh @115714 this kid's been sans iPhone for almost a week. It won't restart so I'm thinking a new phone for Christmas 🎄8 or X what say you? 

https://t.co/l5aaRTjaTU | @800168 Hey! We're excited about the newest generation of iPhone. You can check our great deals here: https://t.co/0zzgy1hdHv. Also, you can check upgrade eligibility and offers available for you here: https://t.co/rNX0hvW76P. If you have any questions, don't hesitate to reach out! - RC"
@115911 I wish Me And My Uncle Ali could revive @116602 we been a long time customers and I know it suposted too be all in one but please can we get @116602 but we have 4 lines $150.00 every Month 😔🙏🏽💯 | @800173 Good morning Damien. DM us so that we can see what family plan you all are currently on. We'll look into it for you. *KaeW
@115911 @TMobileHelp @115913 how do I get that added to my plan ? https://t.co/Y6DccGWzGP | @400473 @115913 Let's check out the options for your plan. Send me a DM and we can get started! https://t.co/PbJEgtqanO *JeromyBingham
"Ok, I'm getting really frustrated @115911. I'm trying to sign up for your BOGO deal to get an iPhone but I've been on hold for almost an hour. I'm going to miss out on this deal now, not cool TMO. @115913 can you help me out here??? | @800175 @115913 We'd love to see you get the iPhone BOGO. Shoot me a DM https://t.co/PUCbqyZK4U *RachaelTansey"
"@TMobileHelp
@115911 @115913 How does @115911 charge you for overnight delivery and send it two to three day air. Why did I pay more? Not a good start to our relationship. Disappointed! #stealingmoney | @800176 @115913 We always want you to have the best experience, Ryan. We'd be happy to review your order and shipping with you. Shoot a DM our way. https://t.co/EdLkYIfmTn *MariahDaigle"
"@139703 I had an issue ordering online. Called in and was on hold today for 2.5 hours and spoke with 5 agents who transferred me to another agent. I finally was able to place a new order online while waiting for the 6th. Hung up waiting on hold . Completely unacceptable! | @800177 That is certainly not the experience that we want for you, Andrew. Kindly send a DM my way to chat when you have some time. https://t.co/EdLkYIfmTn *MariahDaigle"
"After more than 4 hours no one at T-Mobile can figure out how to sell me a SIM card and activate a new line of service @115913 @TMobileHelp | @800180 @115913 We absolutely want things to be a breeze for you when you're reaching out for assistance, Jason. Kindly DM me. I'll get you taken care of. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913 @115911 @TMobileHelp On chat 40 min.  Reps can't answer when on chat. But they're not. 10 year customer Ready to leave. Not valued. Just want my #Money #NeedHelp #CustomerService #T-Mobile #Shame | @800181 @115913 Being such a long time customer means we want you to have the best experience no matter how you choose to reach out. If you send me a DM, I can address any concerns you have and make sure we help you stick with us. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115911 towers in Sterling, IL please? Please? @115913 | @800182 @115913 Looks like service varies in Sterling, IL according to our coverage map https://t.co/h0x0QXlJWe Send me a DM so we can take a closer look https://t.co/PUCbqyZK4U *RachaelTansey"
"@115913 I tried to switch to @115911 today but due to faulty information from multiple sales reps, ended up walking out still tethered to Verizon. Don't suspect you can give me my 1.5 hrs back? #wishfulthinking #closebutnotclose | @800183 @115913 Starting off on the right foot and getting a great experience is critical to fully enjoying your new service. Send me a DM so we can review this together and help you make the switch. https://t.co/plE6XCdHhz *CharlesOpacki"
@115913 why is it cheaper to roam intl and call home ($0.20/m) than to make an intl call from home ($3.00/m). Time for another #uncarrier move? | @800184 @115913 It's vital that you have all the information you need when it comes to communicating outside of the country. You deserve to stay in touch at the best rate possible. DM me and I'll be happy to cover details. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 I was excited about TMobile until I heard about my parents experience each signing up for the 55+ plan over the holidays. The Tmobile store added services without their consent! I just fixed the issue via CS but this was a terrible experience. #alwayscheckyourbills | @800341 @115913 We always want our customers to have the best experience, including your parents. I see you mention that you've got things all situated, but if you need anything else we are only a DM away. https://t.co/EdLkYIfmTn *MariahDaigle"
@115911 very disappointing to know this situation have happened to me! I’ve been lie to for over a week with your customer service team & all they can do is APOLOGIZE? | @800342 Hello Bellz. We apologize that you experienced anything other than amazing customer service. Allow us to turn that around and assist you here. Send us a DM and let us know what we can do. *KaeW
"Still. Still have not seen 4g anywhere I've gone. Still. It's almost 2018 @sprintcare @115714 | @382396 Let's us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Girl why my LTE not working? @115714 | @536392 (2/2) Are you having this issues in one or multiple locations? How long have you been having issues exactly? - WR
Girl why my LTE not working? @115714 | @536392 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"Thanks... @115911 your website was down all day, so I couldn't buy anything you had on sale for #CyberMonday. Multiple online purchase attempts, called multiple times, was on phone for hours and 2 trips to store like reps said I had to do. 13 hours, empty handed and no help. https://t.co/H5mAjGmso4 | @800508 We apologize about that Adria. In the event that you need assistance we can also assist you here. DM us if you would still like help processing an order. *KaeW"
"@115911 #GivingTWOgether | @800509 Nothing like helping a great cause, or four for that matter! Keep up the good work and #GetThanked with all of your Tuesday Goodies today! *SonjaKett"
"@115913 Your customer service kept me on hold for hours  and screwed me out of money. Google fi here come. | @800511 @115913 This is certainly not the kind of experience you should have had and we want to hear more about it. Let's find a solution today, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp @115911 just left me hanging mid conversation. 🆒 | @433570 I am here to help!  I just sent you a DM and I will meet you back there when you are ready my friend!  Or you can follow this link!  https://t.co/qqiiYhZxdI *SamanthaCassidy
"@TMobileHelp hey, need help with visual voicemail. | @167637 Hey there! T-Force is on the case! Follow this link to send me a DM! https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 where can you use the snapple and Hershey coupons? They give no store info. | @800512 Hi Hannah, once you REDEEM it will allow you to select your preferred retailer. *KaeW"
"Sprint really disappoints me every time I talk to them I gotta call everyday for months to get the situation resolved @115714 | @800556 Hello there! Please send us a Direct Message with details of the situation that you are being through, so that we can further assist you -DM"
"@115714 really disappointed that the giant “waive your activation fee online” button was a giant lie 🙄 | @800644 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115911 @TMobileHelp why no Google Wallet? | @425201 We have chosen to work with ISIS and hope to roll that out to everyone very soon as we are currently testing it ^KM
@115911 is great!  #GivingTWOgether | @800804 We love to #GiveBack! #GettingThanked and spreading the #MagentaLove <3 *AmberSellers
@TMobileHelp i cancelled my order for 3 sims before start using it. You refunded my order but i still received a bill . What should i do with it | @788506 Glad you got your refund! Meet us in DM to get things settled: https://t.co/AsNixOq0xa *SekiaSmith
Whatta *censoured* @115911 ? All the time when I open your T-Mobile Tuesday app my music stop playing on my phone. Could you fix it? | @120209 #TForce is here to help with anything and everything. DM us and let's chat. https://t.co/cX9JRYxboR *MelissaStephens
"@115714
Has been going on over the whole weekend. I was down in Soho. Almost couldn't pick up reserved sneakers due lack of service. https://t.co/MOCwBUtLkl | @152121 Hey there! I am a resolution Supervisor here at Sprint and I am willing to work with you on your issue. Were you able to get your issue resolved? If not, please provide your call back number and the best time for us to call you. -Resolution Sup JJ"
"@115714
Has been going on over the whole weekend. I was down in Soho. Almost couldn't pick up reserved sneakers due lack of service. https://t.co/MOCwBUtLkl | @152121 This is not the kind of service we strive to provide. Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -DD"
"I pick on you a lot, @115714, but I have to give props when they are due. Ellie C knocked the customer experience out of the park last night. It could have easily been a nerve wrecking experience again. It was not. https://t.co/4CDK6aaXdG | @800931 We're glad that our agent made you feel this way. Thank you for taking your time to let us know. Remember we are always here for you if you need any assistance. - LP"
Still no reply @sprintcare | @134203 Rest assure that you will be contacted. Thank you for your patience.
"@115714 has the absolute worst LTE ... @126302 got better LTE service EVERYWHERE & no matter how much u complain or call they never help, fix the LTE, or give u credit for horrible service NEVER get @115714 bad decision on me wit that | @221558 Let's check on that services for you. Please DM us in order to further assist. - EG https://t.co/rMApsV8PQY"
"@sprintcare how is this ok? https://t.co/ohvn2f0Y9I @116447  how is it that you have such an anti-consumer policy and don't care? | @800933 I'm w/Team @116447 & here to help. If you have questions about your Sprint svc, we'd be glad to assist. Pls DM us. https://t.co/smtd6HkG8t"
@sprintcare how can you help me if you don’t respond? | @134203 We apologize for the issues you are experiencing. We will reach out to you today to address your concerns.
@115714 what’s up with your lack of service in Chicago? Second day! #notcool #whatamipayingfor | @800934 Have this happened before? It's affecting only to you or anyone else? - JA
@116447 Señor Claure porfavor no se olvide de sus clientes de Sprint en Puerto Rico. Mi esposa y yo cambiamos de T-Mobile hacen ya 9 años y estabamos sumamente satisfecho con nuestro servicio hasta ahora. #CanYouHearMeNow | @800935 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
"@115911 hi i have been a loyal customer for 24 years. I was with Powertel then it became Voicestream then Tmobile. Looks like we would get a break for being such loyal customers. Nope. Oh well, still good service. | @801058 A break? Could you tell us what you mean by that? Send us a DM so we can chat! *ElleA"
@TMobileHelp can we dm? | @801059 Absolutely! We are totally here to help out. Shoot me a dm so we can talk. :) https://t.co/Hch7N8hFAc *ConnieMixson
@TMobileHelp Thanks again for finding my old device and getting it returned. 😀 | @801060 Yay!! I'm happy to hear we took care of this! We always have your back here at T-Force :) *SageMcGowan
@115911 Your most recent update for the Samsung Galaxy S8 is killing my battery! The one before that was excellent. Thanks a lot! | @801061 We can definitely check into this with you. Please DM us. We're happy to help. *GiselleM
@115725 @att @115911 @115714 - It's 2017 and you cant keep cell phones connected in rural areas. Tired of my calls getting disconnected. Figure it out already. 😡 | @801301 Are calls dropping only at one location or more? What is your device showing on the signal bar? -PC
@sprintcare hey can someone call me to go over the details over my bill pretty please | @801302 Can you please send a DM with more details about what's going on? - JA
"Back to broken glass on the #iPhoneX dropped 2” off the ground and the back shattered #ripoff #Appleiphones #sprint #6hrs #thinkingaboutswitchingtoandroid | @801303 Oh man! Sorry to hear that, send us a DM so that we can see what can be done about this situation. - RR"
"It’s been a week @115714..... where’s my phone, bruh? | @272669 Hi there. Did you order a device upgrade or replacement? Did you order your device through a store or online? - JF"
@sprintcare I’m sure I’m not the only customer in 27410 who has complained about the low quality of service here...it’s been over a year and NO improvement! | @801305 Please shoot us a DM. We will be assisting you further. - LP
@sprintcare contacted on what if y’all have shut off our phones 🤔 https://t.co/RGYR8eaM32 | @134203 We apologize for the issues you have experienced. Please provide another number that we can reach out to you or if you can provide your email address we can email you our information for you to reach out to us directly at your convenience.
@TMobileHelp @115911 I see bogo candy as part of #TMobileTuesdays but don't know what to do to redeem please help | @801320 I want to make sure you can redeem! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
@115911 ain’t good for shit. My phone supposed to work and it still not. I’m dropping them soon as I get back to the U.S. | @512001 We definitely want your phone to work for you. Please DM us. We'll check it out with you. *GiselleM
@TMOBILEHELP sure would be nice if T-Mobile Tuesdays app was actually accessible with voiceover for those who are blind and visually impaired.  Step it up!! Any qualified  iOS developer will know how to do this with Xcode. #a11y | @801321 Thank you so much for your feedback! Let's talk! https://t.co/oJwi530Mfi *KiaWashington
"@tmobilehelp Pre-pay receipt has 16 digit PIN number and 16 digit serial number yet when we phone we are invited to enter 16 digit ""voucher"" number. Unhelpful mix-up in terminology at work here ~ | @801322 Thank you for sharing that feedback! #WeWontStop improving for our magenta family! *AmberSellers"
@115911 thanks for kicking off giving Tuesday so nicely! #GivingTWOgether | @486746 Spread the #magenta Love <3  https://t.co/AoIxFXbK8A *JenniferRogers
@115911 the new version of the Tuesday app is much more restrictive and it's hard to find where you can play to win stuff? Why were these changes made? A five min countdown timer feels stressful and not needed! | @440929 Thanks for your feedback Mike. We made changes based off customer feedback. *KaeW
"@115913 I pay $278.86 per mo. for 5 lines & 5 iphone 7plus' on the Sprint 6gb 50%off promo. I have 5 months left to pay on my phones & have 2 cracked screens. My offer expires in January & the bill will go up to $418.00 per month. Can Tmobile buyout my Sprint & save me money? | @801323 @115913 Hey! I'd love to see you make the switch, Tony! Check out our Carrier Freedom program here: https://t.co/eHNZ49126v Send us a DM , if you have additional questions. *AlissaFast"
"@TMobileHelp 
#GivingTWOgether | @801324 Thank you for donating your #THANKing! #WeWontStop *AmberSellers"
@TMobileHelp @115911 I’m trying to get unlimited data. Do I really have to do auto pay to get this feature? I have multiple lines in my account that pay separately. | @280808 We want for you to have all of the details that you need! DM us to go over things. https://t.co/lOqKyE0PXQ *ReillyLeritz
@115911 lied to me this morning | @288980 About what? Transparent communication is always our priority. DM us and let's talk. *JamieK
"@115911 really 3 bars and can't even load T-Mobile Tuesday https://t.co/v8g2c8Iwlt | @801576 Yikes! That shouldn't be happening, let's dive in and get the fix! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"@115913 John, don't need free gifts. Just need good (not even great) customer service, that is fair. Where and when can we get that? | @230597 @115913 Hello! Great customer service is always expected and I'd love to work with you to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 y’all got me fucked up, i got time today | @534576 What happened to make you feel this way? DM us, we're here for you. *JoanO"
"@TMobileHelp Really nervous and dissapointed I cant get my phones back on with my kid going on a field trip today with no way of contacting us. over 118$. Thought arrangement was 2 weeks, turns out it was only 7 days. got sorries and i feel pain, long time customer, no help | @801577 That service is vital, especially when you've got kiddos! Send me a DM and I'd be happy to get to the bottom of this for you! https://t.co/8Ra5p7pOl6 *KealeighBradford"
"@115911 I joined TMobile on 11/3. Added 4 lines and then was told I could not do the pixel 2 rebate. That's the reason I joined. I tried to call customer service and got no where.   I'm a new customer. Really!?! | @801578 Nathan, we appreciate you bringing this to our attention. Please DM us. We're happy to help. *GiselleM"
@115911 #GivingTWOgether | @801579 Thanks for sharing your #THANKing <3 #WeWontStop *AmberSellers
@115714 really playing with my Money. | @801703 Hi there! Thanks for stopping by. What seems to be the issue you are having? Send us a DM to further assist you . - JM
@sprintcare I was told by someone in retention that the unltd plan I was switched to includes 10gb of pers hotspot &that he also added free Hulu access bc of my 11+ yr tenure w/Sprint. I have the Hulu but no pers hotspot. I need this feature. Please help! | @801704 I can take a look into that for you if you can send me a phone number in direct message I'm going to send you a secure link to fill out so I can access the account to check if the hotspot is there.
"@115714 is sure unique in the fact that they've nuked my online account twice now. I just want to pay my bill, but now I get to waste on hour getting it fixed again | @135139 There are some other options you can use to pay your bill, click the following link https://t.co/hOoO4jnnjT, for more information. If is s there anything you might need our help with, Please send us a Direct Message, so that we can further assist you. -PC"
It's been since August and i still dont have the magic box i was promised. Sick of being lied to. @116447 @sprintcare @115714 | @801707 Please allow us a few moments to review your concerns.
"@115714 not so sure the Harmon Kardin Onyx speaker is worth $300-$400, charged for hours and had maybe 15 minutes of power unplugged ..sucks | @551445 This sounds wrong. We advise you take your device to a nearby Sprint store to have it reviewed by one of our technicians. To locate nearby Sprint stores, please use: https://t.co/X1DpDgk1EU . - JF"
I need @115714 to stop messing with my life 🤦🏾‍♀️ | @801708 Oh no! What is going on? -JM
You about to lose a customer @115714 #disgusted #unfair #Verizon #TMobile #AT&T | @801709 What makes you want to leave the Sprint family? What seems to be the issue? -ND
@sprintcare I was supposed to receive a return kit and it never arrived. | @777278 We apologize for the delay. We will resend the return kit. Please allow  2-5 business days to receive it.
@115911 the T-Mobile Tuesday today is awesome. Everyone should be doing this. #GivingTWOgether https://t.co/9BpL1z84rU | @801842 Thank you for your participation today Francis!! We really appreciate you!! :D <3 *CodyH
"Now if there's an emergency, I can make a phonecall!  #Hopefully. Since @115911 is trash and I have ZERO service in the middle of #BOSTON! | @801843 Ouch! In the case of an emergency the last thing we want you worrying about is your phone! Send us a DM with your area so we can have a look! *ElleA"
@115911 Equifax caused a lot of people problems. T mobile was Not real understanding. Always getting someone from Phillipines or Honduras. They never heard if Equifax. Pitiful. https://t.co/jrhxDsez33 | @526896 What can we assist with? We're always here to answer any questions you have! Send us a DM to get started. *ElleA
"I’m not even sure which customer service is worse @117735 or @TMobileHelp 🤦🏽‍♀️ | @801845 We strive for top notch customer service and #WeWontStop, send me a DM https://t.co/9IUH5Nit1g and I'll turn your experience around! #StellarSellers *AmberSellers"
I've never had so much of a headache until I switched to @115911 in September.. | @657498 Thank you for reaching out! I am super excited that you got me today! Please send me a DM so we can chat :) https://t.co/b1rv6Im6uc *HolliePace
@TMobileHelp how do I take advantage of the Netflix thingy? | @801846 Thanks for donating your #THANKing <3 Send me a DM https://t.co/9IUH5Nit1g and I'll get you the #NetflixOnUSDeets 💪 *AmberSellers
"@115911 my LTE isn’t working ☹️ | @801847 Hi Evelyn. Let us know where you are in a DM so that we can look into this. We'll get to the bottom of this right away, as we know you need amazing service. *KaeW"
"Hey @TMobileHelp , need your assistance on the same issue from Saturday. | @331719 I'll meet you in DM. *FeliciaPorter"
"@115911  @TMobileHelp 

Glad to be part of helping team who support feeding america | @801851 So glad that we could partner up here today Mac! :) Don't forget that #TForce is here for anything you need 24/7! :) We've got your back! *WarrenCamp"
"@TMobileHelp #GIVINGTWOGETHER boys and girls club | @801852 Thanks for the shout out, Amy! That’s a great cause! <3 https://t.co/eiqro2hcq1 *KyleSaragosa"
@115911 #GivingTWOgether | @323110 Awesome! Thank you for being the best part of T-Mobile! :) *RoseAdams
"Just selected @224456 for my T-Mobile Tuesday Donation, thank you @115911 for being so caring and giving. #GivingTWOgether | @743573 Thank you so much for being the best part of T-Mobile :) *KiaWashington"
@115911 #GivingTWOgether with every tweet with this hashtag T-Mobile donates $2 . Help T-Mobile donate to one of four organizations. https://t.co/MCHreSV2vp | @574245 Thank you so much for all you do. :) *KiaWashington
"Why is 3G speeds faster than LTE? @115714 @sprintcare why do y’all show me full bars and my internet still slow? | @802101 We'd gladly look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Just got my bank claim in . It’s over https://t.co/rsvr8ssdBk | @510632 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
How does the @115940 bundle work on a family plan @115714? Does only one phone get it? | @802104 The Hulu promotion is only one account for Sprint account. -JM
Lol my phone company don’t let you access conference calling @115714 @ATT @115725 @115911 @119943 what y’all got for me | @802105 Hey there! Please shoot us a DM. - LP
Lol my phone company don’t let you access conference calling @115714 @ATT @115725 @115911 @119943 what y’all got for me | @802105 Thanks for the DM. How many lines you are looking for? - LP
"@sprintcare is there an outage in the Springfield Ohio area? Not receiving calls | @802106 Thank you so much for reaching out to us, please send us a DM to further assist you. -JM"
"Got a new iPhone and still have 2 bars what’s up @115714 | @802107 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 so I go in to your store to make a simple return and get with 3 different hidden charges that show up 2 weeks later | @802108 Hello, we are sorry for what occurred. What did you return?"
"I’ve been with @sprintcare @115714 for about 5 years now & due to a POOR CUSTOMER SERVICE I’m about to switch. Makes no sense I’ve been dealing with the exact same issues since April and no one seems to be able to help | @802109 Oh that's 7 months, no wonder your ready to leave us.  We value you as a Sprint customer, we don't want to loose you we want to resolve this for you.  Please send us a direct message so we can get more information in a secure message and get this resolved for you."
@115714 @sprintcare When ur customer of 16yrs is READY TO WALK-speaks volumes. agents r CLUELESS-unhelpful. Disgusted #canuhearmenowNOT #sprintsvcfail #leavingsprint | @136460 Thanks for stopping by. What seems to be  the issue you are having? Send us a DM to further assist. - JM
@sprintcare worst customer service! | @198638 we hate to hear you feel this way how can we help you today?
"Dear @115714, I love spending my time talking to your customer service reps to fix an error on your side. #SaidNoOneEver | @802110 I will gladly help you, please send a private message to begin. -CP"
"@115913 what's wrong with Tmobile? 12+ year customer with 4 lines, and I need to add $60 a month to my plan just to get a phone deal? | @802134 @115913 Hey! Getting a new phone is always an exciting thing! Let's check out all of your options. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Hey @TMobileHelp, I'm having a bit of a problem with shipping, please answer my query so I can get the service I paid for #latelatedeliver | @802135 Hey Mohamed! I'm hear for you and would love to get you all the details you need! I'll meet you back in DM. *HillaryTurner"
@115911 I hate you. | @802136 Ouch! Such strong words! What has you feeling this way? DM us so we can get this turned around! *ElleA
"@115911 I only created twitter to let you know your customer service is disgusting. I was over charged and i called you like 40 times and still dont get it resolved. I seriously hate this. | @802138 Hey there. This is definitely not what we like to hear. I understand how important it is to have a consistent bill. We want to help out however we can, so please send us a DM and we will chat more. *ErikS"
"@TMobileHelp service lately has been HORRIBLE😡😡😡😡 | @802140 Our phones keep our life in order, so having that reliable service is #majorkey! Let's check this out, send us a DM! https://t.co/vv9JsrbUOZ *AbigailRoach"
That was nice of @115911 to tweet back. Let's see if this service issue gets addressed. 👀👀 | @801843 I can use my #MagentaRazzleDazzle and get this fixed for sure!  Meet me here and lets get to work https://t.co/qqiiYhZxdI *SamanthaCassidy
"@TMobileHelp y’all suck horrible service | @157330 Let's turn that around, Chris! Go ahead and DM me =) https://t.co/50uQFIz4rj *JusticeSerai"
"@115911 I was told multiple times on a recorded line that my account would be refunded and you are not honoring your word. | @802143 We're here for you! Could you send us more info on the refund in DM so we can have a look, Stephanie? *ElleA"
"@TMobileHelp question how can an existing client get a deal when he wants to upgrade 2 📞, when all deals are for new clients or requires adding a line, I already have 3 don’t need a new one! | @802144 We're always ready to get you the best deal possible! Send me a DM and we can check out what's available for ya! :) https://t.co/8Ra5p7pOl6 *KealeighBradford"
@115913 all they had to do was replace my phone. I will not pay for a problem I didn't create. The phone charger port was weak when I received it and now its broken. Get this. 30 day warranty. Yes u guessed it. Relationship and trust lost | @802141 @115913 Hello! This is not the experience we want for you and would love to continue working with you in DM. We've got your messages and will be replying shortly. Thank you. *AlissaFast
"Hey @sprintcare, many problems going on in the North #LA and #Ventura County areas with making/receiving calls. Anything @115714 customers should know about?

Cc: twitter dot com followers with #Sprint | @802150 Hello there! We do apologize for the situation. Please, send us a DM to further assist you. - RU https://t.co/rMApsV8PQY"
@TMobileHelp what stores are participating in the BOGO snapple and candy today from the t-mobile Tuesday app? | @802426 Just need to hit that redeem button and it will pull up locations near you! If you have any more question you can DM https://t.co/UjLZ4Px65q *MakLarson
"@115911 @TMobileHelp  what do you consider ""shortly""? Waiting almost 24 hours for a return phone call is not shortly. #unacceptable #horriblecustomerservice | @802427 Oh wow!  That's definitely NOT the T-Mobile way of doing things at all!  We value our customers and make every effort to be there for them too!  Shoot me a DM and let's talk more about what's going on.  I'm here to lend a listening ear and resolve your concerns:) *KimWilliams"
No carrier cares more about people than @115911. Today is #GivingTWOgether for #TMobileTuesdays. Thanks guys! May you inspire even more people to give this holiday season. | @802429 I love #GivingTuesday! We give customers goodies AND we give them a chance to give to a worthy cause too! I just sent mine too! Thanks for joining in the spirit of giving today! :) *TreBrewbaker
"@115913 pretty bummed.  Just moved and have terrible service here, but @115911 has no buyout for phones.  I have $1400 in equipment that doesn't work. Wish you had a clause for people like me. | @480647 @115913 Hi Jack! We'd love to check out your service in your new location. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Ugh will my pixel 2 rebate from @115911 process already? I want to use my note 8 on the line! | @797262 Hmmm, DM us to take a look a how that rebate's coming, Erin. *JoanO"
@115911 the worst T Mobile store ever 6431-B George Ave NW Washington Dc. Every time I go to make a payment  it takes 25 to 30 mins they are slow as can be | @802430 You can always make a payment online! Send us a DM Gilbert! We want you to be able to pay your bill conveniently! *ElleA
@TMobileHelp @115911 Great offers for #TMobileTuesdays today! Really appreciate it! 💯👍 | @802431 You are so welcome! What is your favorite one this week? How about favorite of all time? #OnlyTheBestForOurCustomers *TreBrewbaker
"@119943 it's almost like you want to lose customers lol, you get rid of plan choices and new getting rid of rewards program, and still no wifi calling... @126302 and @115911 must be loving this | @134036 Hey! I would love the opportunity to help you. Please meet me in DM. *GeorginaRueda"
"@115911 WTF, you deny my @1647 #BOGO promotion and now ""due to a high volume of calls"" I have to call later? not even a call back feature? @115913 - can you get on this, please? | @802433 @115913 Hey! We're here for you and would love to help. Send me a DM so we can get this sorted out for you. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 Your #TMobileTuesdays app never works. This is the third week I’ve opened it and it’s unresponsive. | @802434 Oh no! We certainly want you to take advantage of these SWEET deals! Send us a DM so we can get you fixed up! *ElleA
@TMobileHelp can I geta follow back | @122255 Consider yourself followed! :D #MagentaFamily Send us a DM if you have questions or concerns! :D *AbigailRoach
"@TMobileHelp - I guess that I'll ride this ship until I can no longer.  Long time customer with TMobile (15 yrs+, circa Voicestream)...misled by reps on otp upgrades...no resolution...thanks so much... | @802435 Michele, we'd like to get the details and work on this concern with you. As a long time customer you deserve nothing but the BEST! Please send me a DM https://t.co/9IUH5Nit1g to get started. Thank you! *AmberSellers"
"@115913 @TMobileHelp We've signed up for 55+. Now we are getting paper bills and AutoPay. Why? I thought that I took care of this last month. | @802436 @115913 Hey! It's important to have your account set up just how you requested. Let's sort this out together. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@AsurionCares @sprintcare @115714  Someone please explain to me how Asurion can increase our deductibles, increase our monthly cost & still be able to send us a refurbished device if we file a claim? #WhatInTheTrumpIsGoingOn 🧐 | @165265 Please call Asurion Team at 1-800-584-3666 and they can assist you better regarding the replacement cost of the device through insurance. - LP"
"@115714 4 hrs of my time wasted and still no resolution. #uneedbettercustomerservice | @802544 This sounds concerning. What is going? Let us know what you need assistance with, to give you a hand. - JF"
@115714 Customer service took a nosedive when they started outsourcing their customer service. You can’t hardly have a conversation with these people...it sucks. The only time you can talk to someone you can understand is if you threaten to cancel your service. | @502176 Is there an issue that needs to be resolved? Please DM us to further assist -Maria Q
One of your authorized dealers is driving me nuts. And CS/Corp stores have been no help. @115714 | @802545 What seems to be the situation? Please provide us with more details. -PC
"@sprintcare I just switched to Sprint from Verizon.  Prior to switching, I was told over the phone that I could bring my own phone/phones over from Verizon and get free unlimited for a year plus get access to Hulu free for one year.  Apparently not true...thanks for lying to me! | @802547 Hello Nathan, did you not get the 1yr free service or both?"
"Teach your employees some respect @115714 because over at the store in Kissimmee, Florida; it seems like Ronald has a bit of a problem 👎🏾 | @802548 Thanks for reaching us. Please send us a DM in order to further assist you. - JM"
"hey @115714 who do i talk to about a horrible in store experience? | @261532 I'm sorry that you had a horrible experience in one of our stores. You can send me a private message to begin, I can report this for you. -CP"
@115714 @sprintcare your customer service is crap. Keep being put on hold. NO ONE will fix the issue. Pure crap on service. No response. | @802549 This is concerning to us! Please DM us with a description of the issue to further assist -Maria Q
"@115714 how is it that I’m only getting one bar of LTE service in my apartment close to downtown Detroit. I’m so sick of this. What am I paying for?????? | @488353 Have you power off and back on the device? Please send us a Direct Message, so that we can further assist you. -PC"
"Well #sprint,after 15 years,my ass is out,I'm sick of receiving delayed voice mails a day late,especially when they're important, FUCK YOU!!!!!!! | @802550 We wouldn't like to see you leave. When i did you start having this issues? Have you power off and back on your device? Have any recent updates been made to the device? -PC"
"@115911 Is tethering with the ONE Plus plan usually this slow (4G)? I have full signal but struggling to download while connected... https://t.co/clL6K251Pl | @624850 Let's take a look at that, Frost. DM us, we're here to help. *JoanO"
"@TMobileHelp Reception and mobile internet were close to non-existent yesterday for me, today it's back and better than ever, I wanted to say thanks since I'm not sure if you guys get that much! | @397120 We are happy to hear that you are enjoying all of our hard work, we are growing our network at an EPIC speed! #WeWontStop If you need assistance at all, DM me, I got your back!  https://t.co/x0QlmC72Qi You can stay tuned to our growth here: https://t.co/07AkY3ZfFt *EricaCardwell"
"@TMobileHelp For T-Mobile Tuesday candy and drink offers, how long does it takes to receive the text messages? | @155810 I'd love to make sure you #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
"#Walmart #FamilyMobile @115911 @Walmart #Scam 
Do not buy this service. Especially if you’re from out of the country. It’s a scam. Been on hold for 35:47 mins. 😤 https://t.co/NbDATMxnf9 | @802721 Hi Addie. We definitely want to get you the help you need as quickly as we can. Send us a DM and we can chat. *ErikS"
"Sad that all new phone deals are for new service. Been a loyal @115911 customer 12 yrs @115913 | @802722 @115913 We truly appreciate your loyalty and want to make sure you get the best deal available to you. If you DM us, I'll be glad to help you look into getting a new phone right away. https://t.co/plE6XCdHhz *CharlesOpacki"
In Between Here AND There: #TMobileTuesdays Is The Worse @115913 I Purchased A New Phone On 11/21/2017 It Went Dead A Few Hours Later & #TMbolie Herb Said It Wasn't His Fault I Was Sold A Defective Phone.. I Spoke To 3 Reps In My DM & They Accomplished NOTHING.. #MyBillisPAID | @758597 @115913 Hey! That's not the experience I want for you at all and would love to work with you to sort this out. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"The worst Treatment you will ever get in life in USA in T-Mobile . 
The Manager Told me I know it is my employee mistake but he is fired , therefore T-Mobile company is not responsible , I have 22 lines and a business account @115911 @115725 @att | @802723 If we make a mistake we're never too big to make it right! Send us a DM with details so we can have a look! *ElleA"
"I'm upset w/ @115911 customer support I want to talk directly with @115913 I need to talk w/ him because this is ridiculous! I can't get any help whatsoever! I love the company but @ the moment I don't like the support that I am receiving, If I can get a DM that'll be great! | @225720 @115913 Getting the assistance that you need is at the top of our list. You've come to the right place and we'll make sure you're fully taken care of. Just send a DM my way so we can get started and get you the support you need. https://t.co/plE6XCdHhz *CharlesOpacki"
"Hey @TMobileHelp, I tried to redeem my Vudu rental credit from T-mobile Tuesday app and got this message. What gives? https://t.co/FWQFIrSkOJ | @802724 I dont want anything standing in the way of you #GettingThanked this week!  Meet me here and lets get to work!  https://t.co/qqiiYhZxdI *SamanthaCassidy"
@115911 makes no sense that we are buying for Xmas but they give you 20 days from the date you receive the watch to return or exchange. Buying on Black Fri or Cyber Mon means you have to give the gift before Xmas. 7 people later & no resolution! RIDICULOUS! | @802725 HI Tony. You have the option to purchase it after these dates. *KaeW
@TMobileHelp do your help people on https://t.co/JdXii0qcYv talk to multiple people at once or do I have a dedicated rep once they start the conversation with me? | @220584 I'd love to go over this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
"Well I have no damn phone. My SIM decided not to work. Apparently to @115911 they say it’s my phone. But my step dads SIM reads in my phone. Tell me how that works. Word to the wise don’t go to the oxford pa store they are horrible | @221396 Hmmm that's strange! We certainly don't want you to be phone-less, so let's get you fixed up! Send us a DM so we can assist! *ElleA"
"@115911 my service has been in and out all day!!! WHY HAS MY SERVICE BEEN IN AND OUT ALL DAY?!?!? 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 | @802726 Hey, Erin! We only want optimum #4GLTE data for you at ALL times! Send us a DM, and we'll analyze the area! *KellenF"
Hate when @115911 tell you one thing to get you as a costumer then you get your bill and airs something totally different.... @115913 #shouldhaveneverswiched | @802727 @115913 Hey! It's important to have an accurate bill as you were expecting. I'd love to work with you to sort this out. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
I remember when @115913 started the @115911 Uncarrier movement and it was about simplifying wireless for customers. Unfortunately their billing is so fragmented from all the one-off promotions that they can't even agree how a change would impact me. I guess it's Recarrier. | @802728 @115913 Hi! We've got your DM and will be replying to it shortly. I appreciate you reaching out. *AlissaFast
@TMobileHelp where can we redeem the bogo Hershey’s and Snapple for tmo Tuesday? | @802729 Yummy right?! I can't wait to get mine when I get off! Click redeem from the T-Mobile Tuesday app in order to see the list of available retailers! :D #GetThanked https://t.co/vv9JsrbUOZ *AbigailRoach
@115714 got me fuck up 🤷🏾‍♀️ | @302391 Oh no! What is going on? -JM
"@115714 thanks so much for 4 hrs of my time wasted, still no resolution. Been a customer for over 10 yrs! #uneedbettercustomerservice | @803041 Hey there! What's going on? What seems to be the issue? Send me a DM! -ND"
"@115714 y’all the worst phone company in the world. | @803042 Hey, what's causing you to feel this way? We'd like to help. -LC"
"@sprintcare your chat agents are not informative on products, services or plans. How can you satisfy your customers like this. I know when my lease is done I’m gone. | @471027 We wouldn't like to see you leave. Is there any information you might want to get regarding any of products or services? We'll be glad to answer any questions for you. -PC"
"@115714 trying to retrieve my password and the site keeps telling me my zip code/SSN combo is bad. Ive moved 3 times this year, i need more chances to get it right before you keep locking me out | @803043 Apologize for the inconveniences. Please try introducing the ZIP code that comes in your bill. -PC"
Ugggghhhh! My advice to anyone who still has #Sprint is DUMP THEM ASAP! I waited 3 or 4 years too long. They suck. | @391340 Hey there! What's going on? Are you a Sprint customer? Please let us know to assist. - EG
"why did my mom get the iphone 8+ for cheaper than i got my iphone 7+ a month ago @115714 | @803045 We completely understand your concern, how much do you mom pay monthly? -JM"
.@115911 ur service is extra shitty today | @803068 Ouch! We don't want your service that way ever! DM us what's happening so we can get this turned around! *ElleA
@115911 it’s almost 2018. Why is EDGE still what I’m getting in a high rise in a major city? https://t.co/XTYTj1UNUJ | @731935 Oh no! You're right and we can do better than this! What city are you in currently? Send us a DM so we can check it out! *ElleA
"@115913 
8 yrs
2 lines 
T-Mobile admittedly wronged.
What do I get?
$50.00 credit.
#Tmosenceofhumor | @230597 @115913 We're here to make sure we turn this experience around for you in any way we can. If you have any further questions, just send us a DM back and we'll continue to assist right away. *CharlesOpacki"
"@115911 #GivingTWOgether is great but what’s going on with the internet outage across the US? | @803070 Lets look into this Johnathan, send a DM our way! *MelJ"
"@115911 the Vudu code today is not working for me. Is anyone else having issues? | @803071 Oh no, Howard. We'll make sure you #GetThanked. DM us, we're here to help. *JoanO"
"@115913 Hey John, i was scammed at one of your T-Mobile stores in Los Angeles. I was supposably given a deal where I got free accessories for Black Friday, only to find out it’s on my EIP. Let’s talk? Here’s my email: __email__ | @803072 @115913 Making sure that you're getting the right information in our stores is a must. I want to make sure you're only being charged for what you should be. Just send me a DM and we'll straighten this situation out for you. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115913 Please extend the IPhone 8 Buy One Get One Deal! I called in to retail stores near me and customer care. No one could help, I was a day late! | @803073 @115913 We always want you to have the opportunity to get new devices whenever you need them. If you'd like us to go over other options with you, just send a DM my way and we'll work out a solution together. https://t.co/plE6XCdHhz *CharlesOpacki"
@115911 what happens when I finish paying my iphone off ? @TMobileHelp | @803074 Hey! I'd love to help you! My name is Rose. DM me! :) https://t.co/LNUbmWfmEy *RoseAdams
"Hey @115911 When I'm talking to support, please have the call back request cancelled so I'm not getting called constantly by you (and  have messages left). | @803075 Hi Julie! If you need to have this done send us a DM. *KaeW"
@TMobileHelp can someone explain to me why my device says it's not eligible to unlock in the app | @803076 Hey there!  I know how important it is to be able to use your device the way you would like! Can you follow this link https://t.co/Zrm6IKeKxU and shoot me a DM? *VictoriaPollard
"Although this is definitely amusing, probably not the right move for @TMobileHelp to label @268005 like this when they are calling about my new account. https://t.co/OYbK2R2bxE | @803387 Let's get this figured out! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
Soo.  @TMobileHelp @115913  has a 4 hour call limit before it disconnects a call? | @392486 @115913 Hey! That's correct. It's done to ensure your device doesn't stay connected to a call made in error for a large amount of time. *AlissaFast
"@115911 help me ughhh | @803389 Hey, there! What's going on? *KellenF"
The @115911 store in White Oak is the worst. | @658058 Uh oh! I'm sorry to hear that you had a bad experience in our store! I would love to get some more details about that! I see that we were speaking in DMs earlier! I will shoot you a quick message there now! See you there! *ChrisTarbox
"Just bought an #LGV30 from @115911 and was charged a $20 (plus tax!) Upgrade Support Charge!!! I don't need any support. Hey @115913 and @TMobileHelp that's not right.  Let's get that charge reversed now! | @803392 @115913 Hi David! We'd love to check out all of your options. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 needs to stop playing. Why is my internet always so spotty when I have an unlimited data plan? Do I need to speak Creole? | @671654 Blazing speeds is certainly what the UnCarrier is all about, Steph. I use my data from sun up to sun down so, I know how it feels to rely on it. We're going to dive in on this concern with you. Send us a DM so we can assist. *KeithM"
"#TMobile Can Turn My Cell Phone Off, I Want My $189 Back. You Can Have Your 3 Free Months.  I'll Do Without A Cellphone For The Time Being. Tired Of Your DM's I Got The Run Around. @115911 @115913 @TMobileHelp  @135517                     

 Thanks 😘#HolySpirit🙌 | @758597 @115913 We want to get this turned around for you - I see your DM and am replying now to get you completely taken care of. https://t.co/93XwcSKFIy *RayButler"
"@TMobileHelp My phone bill 1000 and it’s locked I️ new to know what I️ need to do to get it back on I’m on a line with my sister | @803394 Being able to use your phone is so important, and we're here to help make that happen! DM us and we'll look at options with you. https://t.co/lOqKyE0PXQ *ReillyLeritz"
Bruh I pay damn near $150 a month on one line with @115714 im over it bouta switch to somebody else I swear | @803482 we hate to hear you wanting to leave the sprint family. Is there something I can help you with today?
"What’s the point of me getting a new phone when y’all service still slow 😒 @115714 | @803485 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Getting ticked - for some reason my tweet notifications from @206401 are not showing up on my phone today.  Get it together @115714 Give us better cellular coverage in downtown #Cleveland !!! | @658391 This seems odd. Are you having issues with other apps not receiving notifications or is this only happening with twitter? When did this begin to happen? - JF
"@115714 @sprintcare @124218 I have never been so dissatisfied with anything more then I am with your services & your inability to live up to the promotions that you fail to honor. I honestly don't know how you keep customers with this practice. | @803486 Hi Rita, please send us a DM, so e can further assist you. - LP"
"@sprintcare it's taken me 25 minutes to tweet you this on your crappy network in lake worth, fl. Why am I paying over $300 a month for this service? | @803488 Let's check on that services for you. Please DM us in order to further assist. - EG https://t.co/rMApsV8PQY"
"@115714 can I have a new phone ? | @803489 Hi there. To verify if you are eligible for an upgrade and a new device, please visit https://t.co/KDKMy1BbDn and login with your username. Here you will also find all the offers available for said new devices. - JF"
"Yo @115714 you need to get it together man. My phone has been losing cellular data connection or “searching” at least 3 times a day. #tmobile ?? | @803490 We want to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 @sprintcare  you have poor service in the Princeton, NJ area. And by poor I mean none. | @803491 (2/2) What seems to be the issue? What issues are you currently having? - WR"
"@115714 @sprintcare  you have poor service in the Princeton, NJ area. And by poor I mean none. | @803491 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR"
@115714 you have the most shitty service i ever experienced | @803492 What type of issues are you experiencing? Since when are you experiencing service issues? We'd like to help. -LC
"Yet again @115714 @sprintcare my name changed 1.5 years ago still not done. Moved 4 months ago still not fixed,. Mailed 1 phone 2 wrong  address, told them NO & gave my new one AGAIN & now find out THREE WEEKS LATER the second phone was sent 2 the wrong address as well. SO DONE | @680058 We are reviewing your account and we will contact you shortly."
@115714 worst customer service I have ever had to deal with in my life. When I signed up for sprint I was 100% mis-lead about paying off my previous carrier..... also I have been over charged twice so far on my autobill pay!!!!! | @803493 Allow us to take a closer look and get this resolved for you! Please DM us -Maria Q
"@115714 Marcel u seem to hv made it right. Waiting for ur call on 11/28/17. Thanks for ur clear explanation, recognizing the error and correcting the issue. I went thru 3 ppl b4 this was hopefully ""solved."" | @544369 Hey Milini, hope you're doing great! I'll be calling you within the next few minutes ;) -MP"
"I feel like #Sprint hates me. 

Maybe I deserve consistent slow LTE. Thanks Sprint, you only give me a low amount of first world problems. 

I miss #TMobile </3 they sucked too, but not as bad as Sprint. | @803494 This sounds concerning. How long have you been experiencing slow speeds on your device? Does this happen in specific locations? Do you notice this indoors or outdoors? - JF"
.@115990 you all are pathetic I have been with you all 10 years and have been with uber 3 with a discount now you are forcing me back to #Sprint | @176582 Hey there! We'd love to see you as part of our family. Please check our great offers in this link: https://t.co/dwtDgGbWzU . - EG
"Very #disappointed again by the services of @116297 @115817 and @115911 - We keep paying and yet no one delivers.... #complaint #technews #tmobile #asurion #ups - Thanks for nothing! | @221395 Hi Athan, DM us and tell us what's going on. We'll make sure you get what you're expecting. *JoanO"
"@TMobileHelp @115911 I'm in Norwalk, CT and haven't had service in hours. Help! I saw on Down Detector that there is an outage, any update on when it'll be fixed? | @803724 Oh no! DM me and let's look into this ASAP! https://t.co/86MicZnF9C *WarrenCamp"
@TMobileHelp came through for me ✊🤘 | @792214 We will leave the #MagentaLights On if you need us again my friend :)  Take care and enjoy the rest of your day! *KimWilliams
".@115913 Note 4, Note 5, S7 Edge, S8+, and now Note 8. 100% of my Jumps have had an issue caused by T-Mobile to where I am unable to even leave the store with the phone. Why can't this be fixed by your staff? | @803725 @115913 Being able to get a new phone should always be an amazing feeling and should go as smoothly as possible. Send us a DM so I can look into this and we can find a solution for you right away. https://t.co/plE6XCdHhz *CharlesOpacki"
"Where can I redeem my BOGO Snapple and Hershey chocolate? @TMobileHelp | @166890 Hey there, Shayaan! I see your DM, and I'll get back with you there right now so we can get you set up with those awesome BOGO deals. :) *JasonBurr"
@TMobileHelp I have a question maybe someone can help me with about an upgrade? | @158880 You have come to the right place. I want to make sure we can get all of your questions answered and get you the info you need! Shoot me a DM to chat! https://t.co/QN1g4bqJOC *JessicaNeedham
"So I’m in Mexico @115911 you guys slowed down my internet to preistoric Times! | @803726 Gotta keep you connected while traveling, Jonathan! Send us  DM and we can take a look at this with you! *ErikS"
Perhaps if I call @115911 an @116297 pochan nvfm to get shit done you’ve to stoop to their level Customer Care my ass | @152912 We're here to help in any way that we can! Please DM us so we can go over things together and look at your options. https://t.co/lOqKyE0PXQ *ReillyLeritz
@115911 your customer service and problem solving skills suck | @633783 Ouch! Customer service is a priority to us and we don't want you feeling this way! Send us a DM so we can get this turned around! *ElleA
"@TMobileHelp your phone system is RIDICULOUS. I had an outstanding balance after cancelling. Couldn't login to mytmobile, and when I paid over the phone, I had no time to write down the confirmation number, and couldn't get to a representative for a copy of the bill bc # invalid! | @689286 You're still family! Let's get this taken care of, send me a DM https://t.co/9IUH5Nit1g and I'll help out! *AmberSellers"
"I switched to @115911 because i thought the service would be better,price would be better. Then i heard good things about 
@10568  So that a plus to being a customer. And every Tuesday since then we have been really disappointed. What happen? I hope 2018 is better. | @803727 Disappointed, Erika? Oh no! Why is that? We would expect things to be a lot smoother for you and we're delighted to assist. Send us a DM so we can assist. *KeithM"
"Why is it that @115911 never solves my issue - just gives apologies for failing? Seriously, no two people give the same answer, but you can be CERTAIN both answers are wrong. So, @117735 what can you do for me since @TMobileHelp can’t? @115913 | @800180 @115913 We certainly don't want to see you go and I'm confident we can find a solution. I see your DM and I'll be responding in just a moment, let's get this fixed. Meet me there https://t.co/PbJEgtqanO *JeromyBingham"
"Hello @sprintcare - what’s up with suddenly terrible service over downtown #OKC the last couple days? | @804030 What type of issues are you experiencing at this moment in this location? Are you having issues making calls, sending texts or surfing the web? - JF"
"@sprintcare When is Sprint able to help a +15 year customer in Hurricane Maria relief. My brother in PR cannot pay a bill from a service he could not receive. #hurricanemaria #prstrong | @804031 Hey! We'll be more than glad to assist him with this. Please, let him know to contact us through our Social Media platforms so we can further investigate into his situation. Thanks for letting us know. -AF"
"@sprintcare and just got hung up on for the 3rd time. Verizon is looking good w my 5 lines. | @804032 A port out of any number requires account authentication, if you would prefer we can get you to the fraud dept. for them to investigate?"
WARNING #DONOT USE @sprintcare @115714 I have been #overcharges for over 5Y I have #canel #poorservice | @629812 This is concerning to read. Please send us a DM with additional details about your bill to give you a hand and verify what is going on with your account. - JF
"@115714  month after month of incorrect billing, hours on the phone trying to resolve, empty promises only to repeat the next month.   Bye Sprint. | @804034 Hey! We'd like to take a look into this. Please, DM us to get started. - GS https://t.co/rMApsV8PQY"
@115714 if I could ever actually get on your horrible website I'm sure I'd be able to actually pay my dang bill. Always takes 30 minutes for it even to half load the page on my phone. Hmm. | @804035 Hi there. Please send us a DM in order to further assist you. - JM
"@sprintcare need help! Phone # was stolen and ported to AT&T. I did not authorize this and now hit w a $400 fee. I talked to 15 reps in 5 days. | @804032 Oh my goodness, may we get you to a secure link to further assist you?"
"@115714 y’all unlimited plan mid ..... where the gas ? | @804036 Thank you so much for reaching out to us, what can we do for you? -JM"
Shoutout to @sprintcare for such good customer service. Y’all are the best | @804037 Thank you Rando for the great shout out. We appreciate your loyalty to sprint!!
Ironically @115714 mobile website is garbage. You would think getting that together would be a priority. | @804038 Hey there! Are you getting any error message? - LP
Fuck you!!!! You have the worst costumer service just like your fuckin service!! Piece of shit ass service @115714 fuck you!!!! | @804039 Is there anything we can help you with? What type of issues are you currently having with service? Please provide us with more details for better assistance. -PC
"@TMobileHelp why is it only some of your customers are receiving free panda express bowls along with this week's free promotion? I have no such offer | @532017 I'm glad to hear you're interested in this offer. Not everyone will get this specific offer each week, keep checking back. Check out the other amazing deals we have to offer you today. https://t.co/vFlxW8eRD7 *RyanCulpepper"
@115911 could you guys fix your iOS app so it doesn’t stop audio playback when I launch it? TIA | @212056 We want for your phone to work to it's full potential! Shoot us a DM and we'll look through things with you. https://t.co/lOqKyE0PXQ *ReillyLeritz
@TMobileHelp where is my panda express for #TMobileTuesdays this week? | @804072 Hey there! Its #TMobileTuesday! Shoot me a DM https://t.co/oJwi530Mfi *KiaWashington
"@115913 how come store employees are allowed to change/modify accounts...not once, but twice?
Same guy changed my plan once without approval (i USED to have the 4 lines for 100...not anymore), and now again adding JUMP! to lines I did not request??? | @804074 @115913 Hey! That's not the experience I want for you or any customer. Let's work together to get to the bottom of what happened. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@117196 @115714 @120330 @134046 I need help and boost mobile not trying to help read my other posts for more informations. @4583 @17711 @120844 @TMobileHelp @136084 @136912 they work against people, not for people to have good service.suck more money from us. | @804075 Hey Aby! Come over to the magenta side! Let us show you how the #UNcarrier does it the right way. DM me and I can give you all the details on how to make transition. 🙂 https://t.co/wnPk0Kpe5r *BrittanyJones"
"@TMobileHelp I can't access my account after months of trying but there is no person to speak too on the phone.  Frustrated | @804076 I'd love to turn this experience around for you, please DM me here: https://t.co/9IUH5Nit1g and we'll get started! Thanks! *AmberSellers"
"@115911 would you not use Vudu for TMobile Tuesday, can never watch the movie I click rent on it never shows on my watchlist. Fandango is much better | @804077 Should be an easy process, Kevin! Send us a DM, and we'll assist! *KellenF"
@115911 Did the software update you initiated on my phone use up the last of my high speed data plan? Or is that usage off the books? | @804078 Let's check it out! DM us. We're happy to help. *GiselleM
Package Installer crashes when ANY app's storage permission modified. Permission will be changed when restated. @125607 @tmobilehelp | @239165 I'll meet you in DM. *FeliciaPorter
"@TMobileHelp question: how do I go about redeeming the bogos today? I’m a little confused. | @804406 Hey Aaron, glad to see you're interested in our BOGO deals. Send us a DM so we can go over your redemption options, would need to look at your account details to make sure we're doing the right ones! T-Force has got your back! *Erica Ramos"
"I have been a @115911 customer since Omni Point, VoiceStream years! I have never been so disappointed at customer service (three levels.) I never call and today was sad to get negative feedback where is honor code? There is not incentive for loyalty @115913 happy to talk | @217642 @115913 Hi Juan! I'm here for you and would love to work with you toward a solution. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 terrible customer service and we were lied to in the store about the military discount! | @804408 @115913 Hey! Would love to look into what happened and check out all of your options. Send me a DM, so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
@117196 @sprintcare @111362 @111361 @17711 @115911 @134046 @120330 https://t.co/DMCmWLJNxK | @804075 We would love to look into you coming to the #UnCarrier! Shoot us a DM and let's chat! 😄 https://t.co/cX9JRYxboR *MelissaStephens
"C’mon @115911. Tell me that “I’m sorry there doesn’t seem to be a way to disable” the annoying voicemail text message transcripts I keep getting because, it’s “a part of my rate plan”.  Isn’t the best you’ve got! | @804410 Hey there. Can we get some more details on this? Send us a DM if you would like for us to look into this with you *ErikS"
@115913  Is it possible to send you a DM about my account and T Mobile service? | @804411 @115913 Hey! We've got your DM and will be replying to it shortly. Thank you for reaching out to us! *AlissaFast
@115911 International data is a big joke. in India and  I can use data up to 2G speed. able send text WhatsApp messages. Very disappointed | @693856 Hey there. We're happy to do what we can to keep you connected abroad. Send us a DM and we can chat. *ErikS
"@sprintcare
I have an unlimited data plan yet my phone is behaving like my data is being throttled. I asked Sprint help if a cell tower went down in my neighborhood. He said ""no."" My LG V20 is less than a year old.
@115714 data coverage is getting worse? | @804549 When did you begin to experience these issues with your network speeds? Is this happening in specifically in this location? - JF"
"Que fatal esta la señal de @115714 por Dios arreglen ya las antemas del área de Ceiba y Fajardo, PR | @566452 Entendemos cuan frustrante puede ser esto. Te garantizamos que hacemos todo lo posible por volver a la normalidad. - JM"
"@115714 has idiots for customer service. I’ve talked to at least 5 different people & none of them can give me the correct info. They need to get their act together. Such mixed messages. | @356123 I'm sorry that you've been disappointed, What can I look into for you? -CP"
"W @115714 10yrs w insurance! #GalaxyNote8 paid up #poweringDown randomly! Replaced 2x in Sept! Had2ship out from store &given old temp ph! New replacemnt powering down! @sprintcare offered credits, they didn't apply! Disconnected instead w fraud charges! #Trumpeons #metroPCS ? | @804550 Hey! I'll be happy to take a closer look into it and verify what happened. Can you please DM me? Follow us in Twitter @sprintcare ;) -MP"
"@sprintcare Is there some sort of outage in Tacoma, WA? Service is really spotty today | @464783 Hey! Let us help you out! Please send us your nearest cross street and ZIP code to review the coverage in the area. -R.S. https://t.co/rMApsV8PQY"
"@115714 I have been a loyal customer of yours for years, but you're not doing enough to keep our loyalty and we're seriously switching because we'll be losing all our loyalty credits in your efforts to win over new customers. | @804551 Good afternoon! This isn't the type of feedback we want to see, we'd hate to lose you as a valued Sprint customer and we'd love to help get this resolved! Send us a DM so we can assist. -CD"
"@115714 is the worst damn company with the worst customer service like I think u hire any fucking body | @246951 Hello, we're sorry you feel that way. We would like to turn this around. If you have questions in reference to your account please send us a DM with your contact information."
"@115714 I give up on you guys. No one can have any faith in a network that just doesn’t “Work For Me” Ever. Don’t ask me to speak to someone about the issue, we’ve done it all. Just release us. Your network is dangerous in an emergency. #sprint | @136459 We are eager to look into this matter. Please DM us so we can work on this with you. -LC https://t.co/rMApsV8PQY"
"Am I the only person who needs to call @115714 every single month because they love to scam me and escalate my bill every month and they’re reps are constantly telling me how I’m right?! And they don’t know what happened?! Every month for 18 months now. Bye sprint✌🏼 | @804552 Good afternoon! This isn't the type of feedback we want to see. Customer service is our main priority, what seems to be going on? -CD"
"After all these years #Sprint is still a shitty az Co with horrible customer service. | @804553 we hate to hear you feel that away about sprint, How can we help you today with your services?"
"@sprintcare Is there an outage in Portland, Ore? I have not had LTE for 24 hours now. Wifi is not always available to me. Rebooted phone and turned airplane mode on/off. Nothing has worked. | @798472 Apologize for the inconveniences. Please send us a Direct Message, so that we can further assist you. -PC"
"I spent 3 hours on the phone with @115714 yesterday trying to upgrade a line only to be told when the note7 recall happened sprint never took the agreement off my account so no upgrade till they fix it.. STILL NOT FIXED! | @804554 Hey there! Please send us a DM, so that we can further assist. - LP"
I can’t wait to get rid of this shitty service @115714 | @804555 Hey! What's going with the services? Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"@TMobileHelp do i have to change my sim card to change my phone number? | @804783 Hi, great question! My name is Matt and I would love to be your #MagentaHero today! Please meet me in the DM, so I can save the day! https://t.co/Mrhe7LI6A5 *MattRoyo"
@TMobileHelp DM please | @336168 Oh no! Let's check this out! DM me and let's look into this closer!https://t.co/86MicZnF9C *WarrenCamp
"@10568 Had problems trying to get the movie of my choice. Vudou wanted a credit card information (no way). I just want to redeem my @10568 gift. I did what the directions from the app said. @TMobileHelp, what can I do? | @380075 Jose! I'd love to get you all the details you need. Send a DM my way and I'm on it! https://t.co/senzStoecA *HillaryTurner"
"@TMobileHelp Can you help me with checking a Galaxy S8+ device IMEI to validate it's clear for activation? | @804784 Hey there Eric, we definitely can help you out. You can send us a DM so we can jump right on it or you can also check this link: https://t.co/MJi1X1z8I1 to verify on our site then send us a DM if you have any other questions to get it activated! We've got your back! *Erica Ramos"
@115913  Could I speak with you  or someone in charge about my account? | @804411 @115913 Hi Todd! We're here for you and have you DM. We'll be replying ASAP. Thank you! *AlissaFast
"After weeks of back and forth, my @115911 woes seem to be at an end! i CAN MAKE CALLS FROM INSIDE MY HOUSE!!! | @119654 I'm glad to see we could get you back up and running, my friend! Enjoy your device and your service! <3 *JoslynLajoie"
great cause for @115911 #GivingTWOgether u guys r awesome | @394091 Aw shucks Sonny! :) Hope that you have an amazing rest of your #GivingTuesday! :) *WarrenCamp
Thanks @115911 for #GivingTWOgether | @182259 We sincerely appreciate you using #GivingTWOgether and are very happy for the best time of year! 👍😄💗 *PatrickUllmann
"@TMobileHelp I'm in Amman Jordan... Got message ""not covered in Simple Choice Plan""... Is that right? Do I have options? Thx | @804785 We have the best international rates around! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
@115913 someone said reach out to you that u would not tolerate bad customer service. Discovered That was a lie.#maury | @802141 @115913 Hey! That's not the experience we want for you at all and we've got your DM and will be replying shortly. Thank you! *AlissaFast
Thank u all from @115911 @TMobileHelp !!!!!!!! Ur amazing ❤️ | @799455 We're happy to have you on #Magenta <3 ! *SekiaSmith
"@sprintcare Any idea when service will be back to normal?  Its been awful all day.  Louisville, KY | @805065 Hey! Let us help you out! Please send us your nearest cross street and the ZIP code to review the coverage in the area. -R.S. https://t.co/rMApsV8PQY"
@115714 is literally 🗑🚮 | @805066 Hey! Hope you’re doing well today. How can we help? - AP
Fuck @115714 and their “targeted” promotions. Target dez nuts 🖕🏼. | @805067 That's not the feedback we'd like to receive. What's making you feel this way about us? - AP
#Warning check your #sprint @115714 #bills #overcharges #noservice #noquality #worst #overseas… https://t.co/cfOfk0tntm | @805068 This is not the kind of feedback we like to hear from our customers. Please send us a Direct Message so we can further assist. -AG
"@115714 been a couple days and still no resolution. Cant believe I wasted my time and trusted Sprint to do their job right. Lost time, money, gas, data and more trying to fix this situation and STILL nothing. Over a month working on it. smh | @704360 Hey. Thanks for stopping by. Send us a DM in order to further assist you. - JM"
Fix your towers @115714 | @805069 Hi there! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
@125241 la señal en Toa Alta está malísima el día de hoy 😞 | @715139 Saludos! Puede darnos mas detalles acerca de la situacion? Que inconvenientes esta experiemntando con sus servicios? Envienos un mensaje directo para una mejor asistencia. - LM
@115714 @sprintcare hey. See this? Receipt for a phone I returned to you over a month ago. Feel free to stop sending bills. And tell your collection lackeys the same. https://t.co/AsSTr5mIjd | @805070 We'd like to take a closer look into this for you. Please send us a DM to further assist you. - JM
"@TMobileHelp 
Hi, I bought 2 note 8 last Friday and I received two empty boxes. I am really frustrated about it because I don't have the phones and T-mobile is already charging me for both phones that I never got!! Please help | @805081 Whoa! That is not good at all and very bizarre, Alex! You've certainly come to the right place, though! T-Force has your back! I see your DM and I am replying now. Meet you there! *DanLawrence"
"@115911 @TMobileHelp 
What Stores are honoring the digital coupon for today's T-Mobile Tuesdays? I don't have time to run around town to see who accepts it or not 😮

Thx! | @629029 I want to make sure you can take advantage of all of our T-Mobile Tuesdays gifts. Shoot me a DM to take a closer look! https://t.co/QN1g4bqJOC *JessicaNeedham"
"Can I take back my statement on how much I liked @115911 and replace it with how much I dislike them?!? Because I am way beyond done with them! | @234329 Hey, Leandra! What's going on? DM, us. We're here to assist! *KellenF"
"@115913 @115911 why would you change the redemption process on the Panda Express? Tried to do it like 1st 1 order online but now have a 5 minute counter wasting it bc I can't get there in 5 minutes. | @805082 @115913 Hey! Those free bowls are pretty cool and we'd love to check out your options. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 whats going on in union square in SF? | @784272 What's happening? Send us a details so we can check it out! *ElleA
Thanks @115911 for my free @239217 #TMobileTuesday https://t.co/OidRVquDUI | @326775 Woohoo! 👍😄💗 We are so happy that you #GotThanked! 🎁 *PatrickUllmann
"I love @115911 . Always blessing me with that LTE and almost a megabit per second. I be living back in the past because of them ☺️ https://t.co/5j4n6fEVlS | @805085 Hey, Tana! We want you to have blazing fast speed, at ALL times! DM, us. We'll assess the issue! *KellenF"
@115913 your customer service horrible! | @156424 @115913 Hi Brad! That's not the experience I want for you at all. Great customer service is required. We've got your DM and will be replying ASAP. Thank you! *AlissaFast
"yo @115911 i need my Apple Watch now, it’s been 3 weeks | @805086 Hey, Monica! I totally understand the importance of having an Apple Watch! Send us a DM, so we can assist! *KellenF"
"In additon to the problems I've had with this piece of shit since I got it, My screen is slowely separating from the phone on its own. And I've had a lifeproof case since I got it. Again fuck you @115911 | @805088 I know it's no fun when your phone isn't working right, especially if it's literally falling apart! DM us here so we can help out and discuss your options. *BlakeT"
@115913 My girlfriend has Verizon but our 12 year old daughter wants an iPhone from Santa do you have a deal for us to switch? | @784461 @115913 Hey! I'd love to see you make the switch! Check out our #GetOutofTheRed program here: https://t.co/D6OSuU463B DM us if you have additional questions. *AlissaFast
@115911 is there something up with the giving app today? Keep on getting errors when I try to choose a charity | @805378 Hmm that's odd! We definitely want you to be able to give to one of your favorite charities so let's figure this out! DM us here so we can get it working for ya. *BlakeT
"Thank you @115911 and @239217 for the free bowl! Orange chicken heaven! | @365974 My favorite too! 😋 Enjoy lunch on us, Stephanie! #GetThanked 🥡 *BrittanyJones"
"Can’t have a quality workout in the gym because I pay for Apple Music and my service is shit, thanks @TMobileHelp...no I will not DM you idiots and go through the same bullshit with your incompetent staff. | @165232 Ouch! Those are some strong feelings! If you change your mind, we are here for you 24/7! https://t.co/zXrDYDCnIa *Bridget Wren"
@AppleSupport @TMobileHelp why do I get my message late.? People have text me since morning and I barely getting my text message. Also my phone doesn’t ring sometimes and I get miss calls. Help please also is my network or my device problem. I have a new 8 Plus. | @805379 Your brand new iPhone 8 Plus should definitely notify you as soon as you get a text or call and at the time they were originally sent! Send me over a DM with your location and I can get down to the bottom of this ASAP! https://t.co/wnPk0Kpe5r *BrittanyJones
"@115911  Your website is awful. I’m trying to give you money here. Why does it have to be so difficult to use? | @805380 We're here for you and would love to help, Espi! DM us here and we'll take care of anything you need. *BlakeT"
"Done @115911 #GivingTWOgether https://t.co/GkzhsphdgH | @805381 Awesome, thank you so much for doing that! Hope you're having an excellent #TMobileTuesday :) *TanyaFalandysz"
@115913 my moms iPhone 6s cracked and I have the iPhone 7 is there any deals? I wanted to give her mine and get a new one any advice? | @805382 @115913 Hey! Check out our holiday deals here: https://t.co/p6mO5INt1p and DM us if you have additional questions. *AlissaFast
@115714 your in store appointment system only works if your customer service people are working. | @805481 Hi. Are you having issues setting up an appointment? - GS
#sprint cheats customers by changing due dates to make them late to charge fees. #ripoff #boycott #boycottsprint @115714 | @253883 Hey there! Your statement is a real concern to us. Did this happen to you? -MM
"@115714 why are you guys over charging me for my phone bill? It literally just reached $309!!! Can you guys do something or I’m gonna sue!! | @805482 Hey, we can look at your account. Please send us a DM with your contact information."
"I thought @115911 was supposed to be better then @115714. So far nope. Horrible service! 5 dropped calls today alone. Always losing service. #wtf | @775787 We want to make sure you have the best service possible, Scott. DM us, we'll make sure you're connected. *JoanO"
"@TMobileHelp My line is on a business account. I know I can use that line as the 1st line for a family plan, but what if I just want to get service for an Apple Watch? | @805661 https://t.co/BVna4Qt4At *ErinMadigan"
"@TMobileHelp My line is on a business account. I know I can use that line as the 1st line for a family plan, but what if I just want to get service for an Apple Watch? | @805661 Hey Bradlee, thank you reaching out to T-Force today! I would love to go over some options for the amazing Apple Watch with you! Can you send me a DM and I will get you taken care of? *ErinMadigan"
"Fuck @115911 y'all the worst business in the world | @805662 Woah, what's going on to make you feel this way? I know we can turn this around, DM us. *JoanO"
@115911 I am unhappier than ever. Because I ordered my phone through the mail I'd have to pay another huge down AGAIN to get the replacement in store. The phone you sent me had a manufacturing defect. Three hours later I have to use my old phone again. THANKS. #NOT | @805663 Hey Genevieve. Let's make sure that you can get a device that is working perfectly. Send us a DM and we can look into this with you. *ErikS
"@115911 y’all need better coverage in Las Vegas. Good grief my data speeds were slow while I was visiting. | @805664 Always trying to improve our coverage, Richard. Next time you see any slow downs, just shoot us a DM and we can check it out with you *ErikS"
"Hey @115913, my wife spent 5 hours on the phone today with T mobile and assurance because I was charged $700 for a phone that I returned and had insurance on. Still no resolution. Can you help? | @805665 @115913 Hey! I'm here for you and would love to work with you to get to the bottom of this. That fee is pretty high and I'd love to sort this out. Send me a DM so I can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"was on the phone with @115714 customer care and the lady just asked me to take the battery out of my iPhone ?????? 
??????????????????? Lmfao | @805910 Hey there! Is there anything we can help you with? - LP"
"@115714 @sprintcare I’ve been trying for two weeks to get help from customer service to make int’l calls but they can’t figure it out. First they tell me $5 a month, then $10, and now someone said they can put me on the $15 plan and that will fix it.  #customerservicefail | @805911 It's best to talk to our international services dept. about this. Have you called them?"
"@sprintcare closed an account two months ago. Confirmed with rep. Just rec’d bill for Dec and showing auto payment taken in Nov?!? @115714 | @380816 No problem. Are you available to take a call presently? If so, please confirm your callback number. CB"
"@sprintcare make my life so difficult,  I need to speak , witth a real person about my account | @319762 Hey there! Please send me a DM, so that we can further assist you. - LP"
@115714 is the fuckin worse i swear to god they played the shit out me | @166079 That's definitely not the feedback we'd like to receive. Let's work together to get this fixed. Please let us know details about your case so we can assist. - AP
"@115714 please fix the service in 14223 zip code 😭🙄 | @805912 Apologize for the inconveniences. Please send us a Direct Message, so that we can further assist you. -PC"
@sprintcare what’s the customer support number for magic box issues ? My magic box is not working for last 2 days | @129670 Please send us a DM with additional details to the issue you are experiencing to assist you with this situation. - JF
"If you looking at transferring to @115714, DONT. I regret it. Shoulda stayed with AT&T. | @805913 Hello how can I assist you what is going on with your service. -FR"
"Getting ready to leave @115911 after the terrible experience I’m having | @805965 We want you to have the best experience with us, Abby. Send us a DM and let us know what happened. We're here for you. *RickK"
"That moment when you try get help THROUGH the @115911 app chat option and it never works. it seems @115911 has the worst service. 😤 | @554463 We're here to help with anything you need, Josie. DM us, what's going on? *JoanO"
"@TMobileHelp If my bill is due on the 19th each month, what day will the new bill be posted? | @260498 Hello Todd!  Knowing when your bill is coming out is an important part of managing your services!  Shoot me a DM and I will get to the bottom of this with you.  https://t.co/HxATIJF0QV *KevinGray"
I’ve spent the last three hours on the phone with @115911 @TMobileHelp costumer service to transfer my phone number from one account (1/4) | @805966 Oh no!  I'm truly sorry you've had to spend hours on the phone working on getting your number transferred.  The last thing we want to do is waste your time!  Please click https://t.co/IvLqMUwEUf to DM me so we can chat about this more.  I've got you!! 👊🏼💪🏼 *Frank Maez
It's great to see a CEO tweet - but do you respond to cust sat issues as well? 10 year customer with BIG complaint ( which basically boils down to Canada roaming and Tmobile employee rudeness)  @115913 | @805967 @115913 I am here for you and I want to chat about your concern so I can provide a resolution. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"I want to upgrade my note 5 to a note 8 but it's way too expensive. @115911 help a girl out?!? | @805968 Well, we've always got upgrade options, Morgan. Let's check yours! Send us a DM so we can assist. *KeithM"
@115911 your service is so suck ass everywhere it’s driving me crazy🤬 | @805969 Having strong connection is important to me. Let's take a closer look to see what's happening in your area. Send us a DM! *RickK
"@115913 I have $796.20 in overage fees for one month. Why can't @115911 retractive a stateside plan to bring the charge down to $15. @ATT did a similar courtesy for me a few times during my ten years with them. I joined your plan because I believed you didn't do this | @805971 @115913 Hi John! It's important to have a manageable bill and I'd love to check out all of your options. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Ugh no service whatsoever at work due to upgrades says @115911 #zeroservice #whatislife #cries | @805972 Having strong connection is important to me, Tiffani. Let's take a closer look to see what's happening there. Send us a DM! *RickK"
@115911 You have become the worst service provider ever. AT&T and Sprint may have made smart moves not to associate with you. Your customer service suck balls. | @805973 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK
"@115911 Yo, your TMobile Tuesday app hasn't been working for non customers for several weeks now.  What gives? | @805975 Hey there! We want you to #GetThanked Send us a DM, and we'd be happy to assist! *KellenF"
"@115911 Help please is the Apple 8 BOGO still on? | @539211 Thanks for the DM, I just wrote ya back! :) Talk to you soon! :) *TreBrewbaker"
@115911 panda Express code crashed while I was in line to check out. Five minutes was not over yet | @806331 Oh no! I want to make sure we get you hooked-up with that free grub! Send me a DM & we'll get this checked out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
@115911 @TMobileHelp help I thought I can order the Panda Express online and now my clock is ticking | @130485 Yikes! I would love to help with this! Check my profile and shoot us a quick DM! https://t.co/Uq4oBtMatw *ChrisTarbox
@115911 @115913   T-Mobile does not care at all about its customers and customer loyalty. | @804411 @115913 We're all about our customers and want to see them all well taken care of I shot you a DM and look forward to your reply. https://t.co/93XwcSKFIy *RayButler
"@115913 hey, quick question, is there a list of stores for customers to redeem the #TMobileTuesdays bogo. I've got people telling me they're getting turned away. | @806333 @115913 You can check out https://t.co/hQIHLYxibg for the stores in your area and connect with them as we do not have a list at this time. *AshleyNelson"
"@115911 I really like the service in my area but I don't like how much its costing me. I thought the cost of service would be economical but I see its not. | @806334 We can definitely find a way to optimize your savings, Maciie. Send us a DM! We got you. *RickK"
Cannot communicate if you’re in fact a communications company? @115911 needs to hire people who can proficiently communicate with costumers | @805966 I couldn't agree more!  I'm here for you all you have to do is click here https://t.co/IvLqMUwEUf to meet me in DM.  I'll be standing by with my #MagentaCape on!! *Frank Maez
"Had the weirdest experience with @115911 trying to start new service. My order got canceled with no explanation and when I called to find out why their answer was ""We have no idea. We've never seen this happen before."" 😬 | @806335 Let's get to the bottom of this asap, Jeremy. Send us a DM! We're here for you. *RickK"
@115911 Why do I have to fill in my phone number EVERY week to access the T-Mobile Tuesday app? #GivingTWOgether | @806336 Great question. Have you tried uninstall/reinstalling? Send us a DM and we can take a look at this for you. *JPL
Hey @TMobileHelp I can give you an exact address if you need...this is just sad https://t.co/lvcV88qVqV | @806337 Thanks for reaching out to us here about your data! Please DM so I can have a closer look with you.  https://t.co/I6eWC2B8S0 *JohnWard
"@TMobileHelp I've had T-Mobile for less than a month and I'm ready to quit over the amount of SMS spam you send me. *SEVEN* different return addresses so far, and I've opted out wherever I've seen that as an option but it never ends. How do I REALLY opt out? | @123346 We want all messages you are supposed to get to come to you! Send us a DM and let's see what is happening. :) https://t.co/dPHUAru2pc *MikeVance"
"So @115911 
I need to get this situation fixed and the last 3 stores all told me different things so I might just end up leaving you guys.... | @806338 Let's take a closer look into this and provide you accurate information, Brandon. Send us a DM of the situation. We're here for you. *RickK"
@116447 I've been on the phone w/customer service for 2.5 hours transferred around. All I wanted to was bring attention to a fraudulently added line to my account. Total failure in Customer Care process. Client since 2001(323-270-9498) | @806496 Let Team @116447 look into this for you. We want to get this issue resolved.
@116447 I've been on the phone w/customer service for 2.5 hours transferred around. All I wanted to was bring attention to a fraudulently added line to my account. Total failure in Customer Care process. Client since 2001(323-270-9498) | @806496 We have receipt of your concerns and they have been escalated up to an executive analyst who will call you today.
"I can't wait for the galaxy S9 to come out so I can leave @115714 ! | @806497 Hi there! Why you want to leave us? Please, send us a DM with more details on what makes you feel this way. - CE"
"disgraceful. You can't even speak to a supervisor even after you are told one will call you back.....they don't call it has been since 10 am I am still waiting 6 hrs later. SHAME ON YOU SPRINT!!! https://t.co/TuveJvc0Za | @803486 Remember that you can reopen the chat you had with us via our secure platform, please just scroll back to our previous message and click the link again. -S M"
"disgraceful. You can't even speak to a supervisor even after you are told one will call you back.....they don't call it has been since 10 am I am still waiting 6 hrs later. SHAME ON YOU SPRINT!!! https://t.co/TuveJvc0Za | @803486 This is not the type of feedback we like to see posted. Please send us a Direct Message, so that we can further assist you. -S M"
@116447 @115714 I have a business account and would like help regarding my contract could u please great back to me I would like to discuss it | @121555 Team @116447 is dedicated to resolving and working your issue. We will reach out to you momentarily to address your account concerns.
"It’s pretty pathetic when you have five bars of full LTE plus and your download speed is only 0.8 mbps. Thanks, @115714. | @806498 When did you begin to notice this issue? Are you experiencing these speeds in specific locations? - JF"
"Of course @115714 @sprintcare would try to screw me after I returned that iPhone to them within my 14-day trial period. Even though I returned it in near pristine condition, they still want me to pay for it! No way! Glad I left them and went back to @119511! cc: @111711 | @129095 Hello. We would like to review this concern. Please, DM us to start. - GS https://t.co/rMApsV8PQY"
"Again I had to call @115911 about my ""free"" line from March, and am told I'm SOL. Guess I have to make another complaint with the @118156 I'm getting sick and tired of having to do this EVERY month, except for Sept when it worked correctly #brokenrecord | @704499 Hey Joey. We absolutely want you to get you squared away. Send us a DM and we'll look into this with you and figure it out. *ErikS"
@TMobileHelp  I don’t think the T-Mobile Tuesday deal won’t work for 7-elevens in Oklahoma 🤦🏾‍♀️ | @806719 Hey Drea! It's a bummer to hear that your local retailers are not participating nearby. No worries because you can still rent a free movie in the meantime with VUDU or check back weekly for other great T-Mobile Tuesday offers! *BrittanyJones
"We can probably extrapolate by looking at how crappy and intermittent my @115911 data service has become https://t.co/tRjVblABjm | @806720 Hey Matt. If you're having issues, we definitely want to take a look and see what's going on. Send us a DM and we'll check it out with you *ErikS"
"@TMobileHelp Why can I not access my bill? Web site shows ""No Data"". Mobile app just spins and spins. Trying to access bill ending Nov. 4. Haven been trying since Friday. Please help. | @806721 Oh no! That's not cool! I would love to help with this! Could you send us a DM? *TylerBrown"
@TMobileHelp see dm Need to replace signal booster | @183896 Thanks for reaching out! I just responded to your DM so we can finish up there! :) *EmmanuelLopez
@115913 I have a question about my account | @195293 @115913 I want to help with your account. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@TMobileHelp What would happen to my Simple Choice 10G plan if I took advantage of BOGO LG V30? | @423021 I see that you sent us a DM, I’ll make sure to go over all the details with you there. Thanks! *HiginioAguirre"
@TMobileHelp I've had nothing but trouble since I signed up 4 T-Mobile. Apparently I'm right on the cusp of the good service area n my town. Even purchased a new ph that was suppose 2 b better 4 my area & got a signal booster which didn't help. No ph service in my house at all. | @806723 Oh no! That's not cool at all! I would love to look into this with you! Could you send us a DM? *TylerBrown
@TMobileHelp WHAT is going on with my service? https://t.co/xxCwtWO8qq | @175534 Woah! Let's get this figured out! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz
@115911 https://t.co/w7pQgKXgf7 | @806724 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM. *RickK
"@115714 Do you have an email for help @sprintcare?  Time to get something in writing since the story keeps changing agent to agent.  #help #CustomerService | @806995 Hey there! What's going on? Please, let us know a bit about the issue you're currently facing. We're here for your old friend. - FS"
@116447 I've been waiting since yesterday for @sprintcare to call me. This is ridiculous... | @796211 We regret to hear about your dissatisfaction.  Team @116447 will reach out to you shortly to address your account concerns.
I need a new service provider. My time with @115714 has come to an end! I am so over them! Who do y’all recommend? #11yearsOfWastedLoyalty | @806997 Offering assistance and taking customer offline. - FS
"I need a new service provider. My time with @115714 has come to an end! I am so over them! Who do y’all recommend? #11yearsOfWastedLoyalty | @806997 Hey there! What's up? Shoot us a DM with more details of what's exactly going on, so that we can further assist you in a better way. - FS"
BOO @115714! You keep billing a woman with #alzheimers despite her family trying to #cancel her account to the tune of over $1000. #Shame! Your rules aren't more important than people! | @806999 This is concerning to us. We'd like to take a look into this for you. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
@195107 I've been on the phone for 2.5 hours transferred from one department to another trying to resolve a fraudulent line that was added to my account unknown to me with additional cost.This is unacceptable. Failure in customer service structure. Client since 2001 | @806496 @195107 This is not the feedback we like to hear & we would like to assist. Please Send us a DM with your contact info & we will reach out.
@sprintcare I keep getting this page when I try to register for hulu… https://t.co/dtYlumtawF | @807000 Hi there! We want to help. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
I swear this only happens to me. Tried getting my BOGO chocolate and of course my coupon wouldn’t work😩😔  @TMobileHelp | @807015 I love chocolate as much as the next person especially when its FREE. Please send us a DM and we can work together! *MoniqueB
@TMobileHelp since I did the update my Polaris office is messed up. I try to open email attachments & it brings up old attachments. I use all the time.. Help pls! | @807016 Oh no! Lets see what we can do about the attachments! Please send us a DM and we can work together! *MoniqueB
@TMobileHelp since I did the update my Polaris office is messed up. I try to open email attachments & it brings up old attachments. I use all the time.. Help pls! | @807016 You are in the correct hands. I do specialize in technical support helping out the online team today. By chance what kind of phone are you using? *MoniqueB
@115913 very disappointing visit to one of your stores today.   I wanted to switch my service from Verizon but your staff was not very accommodating or helpful.  Sorry. https://t.co/hFG5GZHYqI | @807017 @115913 your experience should be fantastic and I want to hear more about this. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115911 I mean, it would be nice to be told you have to redeem right in front of the cashier. 5 minute countdown in a long line. | @807018 Hey Efrain. If you're having issues with your redeem code, we're happy to make sure you get hooked up today. Send us a DM and we'll see what we can do *ErikS"
"@115911 #GivingTWOgether | @413642 We're all about giving back, and we appreciate your part in this #TMobileTuesdays donation! 🐶 *ReillyLeritz"
Finally @115911 Tuesdays is halfway decent again. | @778017 Only one way we #Thank our customers. Don’t hesitate to reach out to us if you have any questions or concerns. *HiginioAguirre
@TMobileHelp Any idea why THIS would happen just outside of Chicago? Not really acceptable here... https://t.co/lrIl7sFzxV | @807019 We'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"@115911 Where is your cell signal good? I️ live in NYC and I️ can’t tell you how many times my service is nonexistent. It’s a major metropolis. Why don’t I️ have service? | @807233 Hey Lilian. Our service looks pretty good in NYC (https://t.co/7Ki780C2ND), so let's see what's going on. DM us & we'll check it out *ErikS"
".@115911 @TMobileHelp signal strength has got worse and worse in this area. Was 4 bars, last week has dropped to 1 or 2 bars. | @385630 Sheesh! Send me a DM with your address and I can take a look at what's going on in your area. https://t.co/wnPk0Kpe5r #TForceToTheRescue *BrittanyJones"
"@TMobileHelp wtf is going on with the network | @245435 Hey there! You've come to the right place! :) Let's dig into this together and find out what's happening. I know that you need a reliable network, and we're here to deliver. Could you please send me a DM here so we can get started? https://t.co/HuQi0EoCEV *JasonBurr"
"@115911 im dissatisfied with the service you guys offer, I am a day late on the promotion and you guys can’t offer it, been with you guys over 10 years and you guys seem like you can’t help a loyal customer

@ATT @115714 @115725 
Can y’all help with a new iPhone X??? | @807372 We'd love to take a look at the situation and see if there are any other special offers that meet your needs.  Please DM :) *JohnWard"
"So annoyed with @115911 all I’m trying to do is send my phone back 😒 can somebody get me a damn return label..... I’ve called multiple times then I’m told to visit the store where they also cannot help and I can’t print anything using the site... it’s never been this hard 🙄 | @241271 Welcome back! Let's make sure we take care of it so you don't have to repeat the same concern. My time is crucial so, I understand how you'd like to get things right ASAP to send that device back. Send us a DM and T-Force will be ready to assist. *KeithM"
"@115911 left AT&T less then 8 days ago and already @115911 is a bad choice! Was lied to and have to leave work early because no mgr with rights to correct problem!! Will @ATT take me back?? | @807374 Hey, Sean! We only want the best experience for you! Send us a DM, and we'd be happy to assist! *KellenF"
@115911 I tried to redeem my #vudu movie rental but the credit never showed up in my Vudu account. Now the #TMobileTuesdays app says the credit was redeemed🙁. Any way to rectify? | @807377 Please DM us here so we can help with that T-Mobile Tuesday Vudu rental! *JohnWard
@TMobileHelp I have returned and closed my account but you did not return my deposit. I need someone from T-Mobile to investigate. | @807378 Hi! I would love to look into this with you! Could you send us a DM so we can get started? *TylerBrown
@115911 y’all suck | @807379 That's not how we want you to feel! We would love to restore your faith in us and turn whatever is happening around? Please DM us and know you're in good hands! We got you! *JonathanMacInnes
"@115913 - Working in downtown Bellevue (108th & 4th) and only get one bar signal strength. Crazy, no? | @579278 @115913 You should have fantastic coverage in this area. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@TMobileHelp I bought a T-Mobile Locked Galaxy S8+, I need to unlock it, for when I go to India for the summer, since 4G LTE plans are really cheap there. I can't unlock it using the Device Unlock app since I bought it from https://t.co/q0q8gwUcRU | @807380 Hi! Thanks so much for reaching out to me about this! I'd love to help you get this device network unlocked for your travels! Nice phone also!  Could you send me a DM so we can gather some more info and get this taken care of for you! *Matthew Harrison"
"@115911 I need you to explain me what are these Misc charges that I have been getting monthly? #needanswers | @807381 We'd love to take a closer look at those charges with you, please DM us here so we can help! *JohnWard"
@115913 not sure why having issues https://t.co/Hu4bv5SEUp | @807382 @115913 You should be able to use the app. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"When you walk into @115911 ready to switch from a competitor and their staff cannot answer a single question about their phones or their plans...epic fail. | @807384 That is definitely not how we want your experience with us to go! We are so happy to have you considering at joining our #UncarrierFamily, but we also want to get this turned around for you and make sure everything is set right! Please DM us! *JonathanMacInnes"
"@TMobileHelp @115913 I've been using the $30 walmart plan for the past few years, and been streaming spotify w/out using my data (music freedom). this and last month it's used up all 5gb of my data, and I've spent 2 hours on the phone w/ tmo, and they've all been not helpful! | @807385 @115913 I want to ensure that you have the data that you need. Send me a DM https://t.co/Mww69Rzn7a so I can review. *AshleyNelson"
"@115913 So, I stated counting days to leave @115911, I thought I would give another chance, went on 11/24 to get 2 128g ipads, to be deliv. on 11/27-11/28,now if lucky will b here 11/30 or 12/1 hopefully I will have by Christmas, doubt it, plus free ship, no had to pay 4 it | @807386 @115913 I want to ensure that you remain a part of the Magenta family. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@TMobileHelp you ain't gonna get pay this month puppet thief
I promise ya. | @279781 go ahead and DM me and we can talk this out!  https://t.co/ezZMoc7QXB *GraceFranco"
"Hey @115911 , just got back from China where every1 w Tmobile used their phones, no issues. We r w @115725 and they charge us $10per day for the same stuff.  It's time to switch, do u still pay off what we owe if we leave? #byebyeverizon #hellotmobile #keepmy10dollars | @597375 You're looking for our Carrier Freedom program! We would love to free you from the shackles of your carrier and guide you into the #MagentaLight. Please DM us so we can talk further! We got you covered! *JonathanMacInnes"
@TMobileHelp where i s the Play Now button on this weeks t- mobile Tuesday app?...you hide it every week | @169287 We want to get your thanking! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"@115714 what the hell is going on with y’alls coverage it’s pissing me off | @770676 Hey there! What's up? Shoot us a DM with more details of what's exactly going on, so that we can further assist you in a better way. - FS"
"@115714 i hate you guys soooooo very much. nothing can ever be easy huh? | @807505 This isn't the type of feedback we like to see posted. What's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. -S M"
"@sprintcare After 13 reps I have resorted to Twitter for resolution. A rep in one of your stores commited fraud against me, I have proof. let's talk or I am going to esalate this to someone that gives a care! | @807506 We're sorry for the trouble, let us take a look at this. What's going on? Please send us a Direct Message, so that we can further assist you. -S M"
"@sprintcare what is happening to my phone? Had the airave, works for a day. Now I am home, and my phone won't call out AT ALL! HELP! | @807507 Hello. Please, DM us to see what can we do about this. - GS https://t.co/rMApsV8PQY"
"@sprintcare I'm trying to file a claim for my device but can't remember/reset my pin :( | @807508 Hi there! You can get or update your PIN and security question at https://t.co/0qT1rLBLtN . You just need to log in with your username and password, click the My Sprint tab, click on Profile and Security and follow the steps. - AP"
@115714 - what’s an avid traveler got to do to get more than 1GB on this Open World plan? Do I have to have an account open for *another* 20+ years? | @807510 Sounds like something we need to look into. Please send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
"Loyal customer since 2003 and they decrease my loyalty credit from $15 to $10. Talk to customer service and was told they no longer have the ""code"". Why do new customers get treated better than loyal customers that have been around almost 15 years! #pissed #sprint | @807511 Hello I understand and I am sorry that your loyalty credit was reduced. Unfortunately this is done systematically and we are not able to change  this for you. Please know that we do appreciate your business. -FR"
"@sprintcare all day and no attempt to contact me and address the problem #Prejudice | @134203 Hello. We apologize for any confusion, however I did review and I do see that your assigned analyst has sent you an email with direct contact information to call them. Did you receive that email?"
"Do not use the @115714 credit card! Can't get any1 2 contact me so I can pay my bill! #stupidsprintservice | @807512 Hey! Seems like you are having issues to complete a payment. Please, DM us to take a look into this. - GS https://t.co/rMApsV8PQY"
"Man @115714 and @115858 both of y’all about to catch case. I️ want a new phone and a Carrier. I️ can’t do shit with this phone. Y’all both booty. | @807513 Hey buddy! What can I do for you? What's happening to your device? Can you please, elaborate a bit more? Let's get this done. - FS"
"Why even get my hopes up then @115911 😒 https://t.co/LG0VKCcULe | @807612 Aw man, you could totally rock those though! <3 DM us if you have more questions! https://t.co/vv9JsrbUOZ *AbigailRoach"
"Hey @115714, how do I get @115940 for free, if I'm already a unlimited plan customer? I must know! https://t.co/yQT1zb5eSl | @172976 Hi there! Login to your https://t.co/0qT1rLBLtN account and go to https://t.co/9iQNtDIXhz. Click Get it Now and add Hulu to your account. You can refer to the following link: https://t.co/s49PBILQbl to learn more. -Y.F."
@115911 is trash and don’t let anybody tell you other wise | @568877 We are the BEST and we want to make everything as awesome as you are!  DM us. *NevinBruce
"How in the heck do you add something to my account without my consent @115911 ?!
#illegal | @807771 That's something we take very seriously.  Please DM us so we can help! *JohnWard"
"@TMobileHelp i have an iPhone 6 plus and like it to be unlocked for my brother, would you be able to help with that? | @807772 I can definitely take a look at that with you and see what we need to get that done. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"@TMobileHelp Having HUGE issues getting the reimbursement for switching from AT&T. When I call they say money has already been used, but I never used it. Help! | @807774 T-Force is here to help! Let's work together to figure out what's going on. Send me a DM please :) https://t.co/hhkfSa6wT7 *JenniferJackson"
"@115911 you provide the worst service ever i ordered my iPhone 8 three days ago and paid 11 dollars for next day shipping... where the fuck is my phone? | @807775 Hey there, we know you're excited for you iPhone 8, send us a DM and we can take a look on the status of it :) *ChanneyT"
@TMobileHelp You're my last Hope. Warranty replacement wants to swap broken Nexus 9 for LG G Pad. Sorry but even at 2 years old the Nexus is a better device. Y have me pay insurance 4 something you can't equal? | @477038 I definitely want to find out what happened here! Shoot me a DM! https://t.co/VEGOaB4ukT *ArthurRansom
I finished paying off my phone last month. Now my phone is slower and it freezes. What a coincidence Thanks @115911 | @807777 We'd love to take a closer look and get to the bottom of that behavior! Please DM so we can help. *JohnWard
"Hey @115911 @115714 is ready to lower my monthly bill $36.00. Can you do anything? If not I’m off to @sprintcare | @389212 Let's take a look at your options, Sarah. I'm all for saving a few bucks so, I totally get it! Send us a DM so we can work through and confirm your options and your benefits! *KeithM"
@115913 would b really nice if ur co actually had customer service. Hrs on phone last nite followed by a long time DM w TMobile force only 2 have no resolution & zero help from them other than lip service. #Disappointed | @240703 @115913 Let's dig in and get to the bottom of this for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 Hey there, I was looking through today's T-Mobile Tuesdays and didn't realize I had to be by a cashier to redeem the free Panda bowl. Is there any way to restore since I haven't actually used it yet? | @807778 Please DM us here and we can help get this figured out :) *JohnWard"
"@115714 also I barely use data, I use 7 out of my 40! And I have a family plan of 4 people. So it’s kind of weird... | @808091 Hi there! Hope you're doing ok. Let us take a look at this for you. Please send us a Direct Message, so that we can further assist you. -S M"
Every month my bill is 700$ plus like wtf @115714 | @808092 Good evening. I am more than happy to see what I can do to assist you with your Sprint account. Send me a DM and I will be glad to check this out for you!
@sprintcare yo I have a question - interested in moving from tmobile to you guys | @389212 Hello! We'll be glad to help you. Just need to send us a DM. - MP https://t.co/rMApsV8PQY
"@115714 why does the whole city of Gettysburg not get service?  Can you add a tower or two please | @489318 Hello. Thank you for bringing this to our attention. Please, DM us to look into this. - GS https://t.co/rMApsV8PQY"
Hi @sprintcare! My new S8 came today and I'm unable to activate it. Can you assist? Thanks! | @808093 Hello there! How's all doing? I can help you to activate your phone. Please send us a Direct Message to further assist you. -DM
"@115714 when y’all service gonna let me talk on the phone and use the internet or send out iMessages at the same time 🙁🙏🏽 | @808094 Hi there! Voice over LTE is on Sprint’s road map but have not announced a time frame for commercial deployment. You can make calls and access data while connected to Wi-Fi. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. -Y.F."
@TMobileHelp my vudu credit isn't showing up. Help please! | @808103 Whoa!! That's no good! I really want to make sure you #GetThanked !! Shoot me a DM! I got you! https://t.co/HTgeLMEYEm *DonHebron
@115911 might as well change their name to Sprint Jr. bc their service is THE worst !!!!!!!! | @808104 Yikes! What's going on? Shoot us a DM with more info and we'll assist you. We're here to make sure you have a great experience with us. *ValerieP
"@115911 excuse me my friend does not have a free panda bowl coupon and she gets grouchy when she isn’t fed what’s up | @808106 We'd love to check out that T-Mobile Tuesday gift for her, please ask your friend to DM us here :) *JohnWard"
Anyone who can answer a question for me @TMobileHelp #TMobileTuesdays | @808107 It's my favorite day of the week and I want you to #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1 as I'd love to answer your #MagentaQuestions! :) *PatrickUllmann
Hey @115911  #GivingTWOgether is a great idea but does T-Mobile have a philanthropy Dept I can email? @TMobileHelp | @808108 One of the million things that I love about T-Mobile is done to help those in need! Let's chat in the DMs https://t.co/sBIVWmm6X2 *EddieGough
"@115911 i received the replacement phone the day of my departure. i transferred my data and wiped my phone i noticed my return kit did not have a return label. i called customer service and they sent a return label to my fathers house. my father returned the device through USPS. | @808109 We want to get to the bottom of this, Allan. can you please send us a DM so we can investigate this. *ChanneyT"
"@115911 my name is Allan Chiong i have been a T-mobile customer for over 5 years. this august that recently passed, because i was preparing to go on vacation outside the country, i made a insurance claim due the screen on my galaxy S7 edge being broken.... | @808109 Hey Allan, thanks for reaching out to us here at T-Force, send us a DM and we can further assist you with this :) *ChanneyT"
@TMobileHelp I need to get a cell phone that cannot access the internet. It cannot even have the capability of connecting to the internet. | @808110 Hey James. My name is Vanity and I will be your account expert. I know you are requesting to get a phone that doesn’t have internet. I am so glued to my phone throughout the day. I must set reminders to put my phone down for a few hours. I want to make ... https://t.co/Iq6qBHFxus
"I really shatter my phone screen at least once a year like clock-work. Thought I was being smart my getting insurance this time through @115911 but was bested by the iPhone yet again...better luck next year I suppose. | @808111 Hey Adaeze, send us a DM and we will do our best to provide you with the best resolution possible. *ChanneyT"
"@115911 @115913  tried for 4 days to move to T-Mobile and take advantage of the iphone BOGO offer....spend an eternity on hold, Fri/Sat/Sun/Monday...now offer is over! Wanting to dump AT&T...but you're not making it easy! | @808112 @115913 I want to ensure that you are able to make the switch. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"Let me tell y’all what really makes me mad at @115911  the people who work at the T-Mobile store lie so they can sell you a phone they won’t tell you if it’s a old or new model phone it’s like they will sell you anything and the my calls drop all the time smh | @123826 Lanette, dropped calls are no fun so I absolutely hear you and I'd never want you to feel misled. Please DM us here so we can look into what's going on with your phone. We're here for ya! *BlakeT"
@115913 @115911 @TMobileHelp through this much effort to fix an issue that was started by a T-Mobile employee incorrectly paying off the wrong phone after I received the card in the mail this is not acceptable in the slightest and the customer service I received got me nowhe | @808421 @115913 Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115911 why is your internet so slow even when I have 4 bars of LTE | @808422 Hm, that can definitely be caused by different factors, Scott. Send us a DM with the location, and we can figure this out for you. ☺️ *TarynS"
@115913 @115911 I'd like to refrain going to the attorney general in both California and Washington to get this fixed so please reach out to me and help me fix my unlocking issues or else I'm out of T-Mobile and will tell anyone I can not to be on it | @808421 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"Why am I paying y'all for insurance, but I have to go through another company to get my phone fixed? 🤔🤔🤔@115911 @TMobileHelp | @808423 Hey there, Francesca! I know you need a working phone, so I'd be glad to go over how to get a claim started, or give you more details about how our insurance program works. Just DM me here and we'll check it out: https://t.co/HuQi0EoCEV. *JasonBurr"
@115913 I’m disappointed with tmobile.  I was given incorrect information on a promotion and now my son won’t be able to get a phone for the holidays.  Pleas train your staff better.  I have been a T-Mobile customer for SEVERAL years and I’m considering switching👎🏼 | @808424 @115913 You should be able to get your son the phone that he wants. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"Admittedly this almost 4 month customer support saga with @115911 has been mind-numbingly obnoxious; but Jhare got what he wanted because this conclusion to our confusion made me chuckle. #customersupportwin https://t.co/dPJHmrYFza | @808425 Feel free to reach out to us here at T-Force for any assistance, Cody. We're always here for you as well! *ChanneyT"
"@115913 I NEED YOU HELP, Your customer service reps can’t assist me. | @225434 @115913 I've got your DM and would love to help. Please join me back there. *ZachRicketts"
"@115911 , step up your game your customer service suck and for the love of God get people with common sense. Cheapness is not always the best. | @808426 Awww you should always experience only the best customer service possible Campbell. What's going on? DM us. We're here to help. *KananiB"
"Hey @115911 , I haven’t even switched over yet and I’m already having issues. Where’s my phone??? | @808427 Hey, Tricia! I can totally understand your frustration! Let's get this resolved! Send us a DM, and we'll assist! *KellenF"
"So with @115911  verbal contract only works when it benefits you. Why can't you just listen to the conversation with your rep to hear what was said. | @808426 Hey there, thanks for reaching out to us. Send us a DM and we can further assist you. *ChanneyT"
@TMobileHelp DM?!?! | @808428 Of course! We're always happy to help :) Send me a DM! @ https://t.co/rYd2PDuSPi *RobFahl
Shout out to @115911 for the #GivingTWOgether campaign. | @118850 Thank so much for the shout out! T-Mobile is all about #Giving and we believe that the best thing comes in twos! Like T-Mobile and Netflix and $2 contributions for every customer to a charity of your choice in #T-MobileTuesdays *SpencerKalata
"@TMobileHelp me and my friend @97102 went to one of your stores today because my friend needs a new phone but they were extremely rude to us? Can you hook my friend @97102 up with a free iPhone X? | @808430 Hey there, Connor! Thanks so much for bringing this to my attention!! I got your back on this, and I will try to find you guys the best deal! Shoot me a DM! --> https://t.co/HTgeLMEYEm *DonHebron"
@116447 you need to do something about your customer service @115714  still hasn't been able to fix my 2 month problem. | @549009 Team @116447 will be happy to look into any service concerns you may have. Please follow and DM us with more info!
@115714 HAS THE WORSE CUSTOMER SERVICE. need no phone provider ASAP | @808580 We apologize for any inconvenience. We will be happy to look into any service concerns you may have. Please follow and DM us with more info!
@ATT clearly doesn't care about honoring its promises... hey @115714 @115725 who wants to buy out my contract and my business? 😡😡😡 | @657081 Good evening. We are more than happy to have you here at Sprint! Just go to https://t.co/9Jp7q8bedM and you could get a clean slate offer with an incentive of up to $650 just for porting your number to Sprint!
C'mon @115714 / @sprintcare - how am I supposed to watch @277842 hockey on @35688 when it looks like this? #SlowData sucks while waiting for a late flight. https://t.co/L7YCUkvGNU | @277476 Hello! We are sorry to hear about the slow data speeds. If you would like further assistance please feel free to send us a DM.
"Need to go upgrade my phone @115714 @sprintcare I want the 8 or the X I think the iPhone X tho how much extra y’all gone charge I got IPhone forever tho it should be free tbh | @808581 Hey! We're glad to see your interest in upgrading your device! Please, DM us to review your inquire about this. - GS https://t.co/rMApsV8PQY"
"So customers who switch to sprint get $20 unlimited but A loyal customer for years pays anywhere from $35-$60 a line? @115714 about to leave you | @808582 That's $20 a line for new customers who have 5 lines with us.  If existing customers want to have five lines with us, we can get very close to that number."
"@115714 should be ashamed that they ever sold the @155347 10. Biggest piece of trash thays why them and everyone took it off the market. Then they want upgrade fees to fix an issue with that garbage.. Bye @115714. | @808583 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Ready for that DM? Because everything’s not ok. I know it’s not your fault but this is ridiculous @sprintcare https://t.co/1pwgpKiE7s | @795415 Hi there! What's going on? Please send us a Direct Message with details about the issue you're having, so that we can further assist you. -S M"
"#Sprint service sucks after all these years I think I want to switch to #Verizon | @808584 Good evening! This isn't something we want to see. We'd hate to lose you as a valuable Sprint customer, can you tell us what's going on? -CD"
"Can someone help me? @sprintcare | @160380 Hello there! Thanks for keeping in touch. As we can see, you're being assisted in our secure platform, please click the link provided before to keep receiving assistance through there. -DM"
"@sprintcare SPRINT is the worst cell provider in US. Pathetic coverage areas, awful customer service. Close the damn company! | @808637 This is very concerning to us. Please send us a Direct Message, so that we can further assist you. -TR"
"@115911 @115913 customer service at the t mobile company store at the golf mill mall in Niles, IL is the absolute worst; all three employees there this evening were rude and lacked basic customer service skills. Today TMobile get a zero!!!! | @808711 @115913 I want to dig into this to get all the details and turn this around for you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
@139703 Hello Ms. Field I tried to reach out to you earlier regrading customer support issue but was unsuccessful. Can you please help | @808712 @139703 I want to help as you deserve the best customer support that we have to offer. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
I hope @115913 gets a chance to read my FB message bc we need help. #GivingTWOgether | @808713 @115913 I want to ensure that you get the help that you deserve. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
Just learned a hard lesson from an insur claim w @115911. Weigh device replacement cost 2 cost of insurance. My Nexus 9 is being replaced with a tablet that costs less than what I've paid in insurance. I guess quality devices that last forever=crap replacement value | @477038 I'd love to take a second look into this with you! I'll send you a DM shortly! Thanks! *LaurenChan
@115911 fix your network | @808715 What's going on with your phone? We're here for you and would love to make sure you're getting the best connection possible. DM us here so we can help out. *BlakeT
@115911 Are u guys having trouble around Atlanta Ga? I haven't been able to connect to the network for days. | @808717 Hey Rob. Staying connected to the network is super important so let's figure this out! Have you tried restarting your phone? DM us here so we can get you going again. *BlakeT
"@TMobileHelp I just grabbed a Revvl. I understand it's locked to T-Mobile's network, so will it work with a Walmart Family Mobile SIM? It's on T-Mobile's network, but through an MVNO. | @336526 Hey there! Our devices won't work on any other carrier's network without being unlocked, but I'd be glad to take a look and see what we can do to get that device unlocked for you! :) Just DM me here and we'll get started:https://t.co/HuQi0EGe3v. *JasonBurr"
@115913 @115911 @TMobileHelp so I bought the revvl last night on the tmobile app at your cyber deal price of 48 dollars and I received a confirmation email and everything and it turns out customer care says my order number doesn't exist? And they want me to pay retail now? | @808720 @115913 You should get the deal that was offered when you placed the order. DM me https://t.co/Mww69Rzn7a so I can help. *AshleyNelson
@115911 I was roaming in Iowa ? No 4G :( | @808721 Hey there! Shoot us a DM with more info. We're here to make sure you're connected on the go! *ValerieP
actual resolution after almost three hours of messages. Who can I contact? Is there any hope?  @TMobileHelp #wastedday | @805966 We can continue in the DM Helena! See you there. *PhungDao
"@115714 https://t.co/Qqq8hKFGMU | @808959 Hey there Ash, can you please send us a DM so that we can be able to further look into the service issues you're having? -TC"
"Dear @115714, your service is the absolute WORST in DTLA. The absolute WORST! | @808960 Hi!  Let us review what is happening. Please send us a DM with the nearest cross street and ZIP code to review the coverage in the area. -R.S. https://t.co/rMApsV8PQY"
@115714 I order my iPhone X 3 weeks ago and I still don’t have it. | @808961 Sounds like something we need to check. Send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
"Dear @115911 my friend @112110 would like to buy a iPhone x how much will it be. | @808974 Hey Nick, have your friend send us a DM and we can take a look at their upgrade options :) *ChanneyT"
"@ATT truly appalled at the Customer Srv. I counted 4 times they gave me blantant incorrect information. Luckily I have the chat transcript. @115911 , @115714 who wants my over $259/month business? | @808975 We do 🙋 We know how crucial it is to get accurate info, send us a DM and let us know if you have any questions about coming on over! *ChanneyT"
"@115911 @TMobileHelp @118272 what's up with your claims website? The yes and no questions, yeah, I can't see the words on the button to file a claim. Really useful. Can I get some help, please? I can't call in without a phone otherwise I would. | @325138 Oh no! Let's see if we can help you file that claim. DM us at TMobileHelp so we can assist you *KananiB"
"@TMobileHelp I have the older cellspot. Can I get the new one???? | @167799 Hi Lance! Fantastic question. Let's make sure you have the best coverage device to fit your needs. Send me a DM, and we can explore some options! To send me a DM, simply click on my profile below! Thanks a million! https://t.co/6NxKsl5RJm *JoshHenegar"
@115913 John i need you to step in please and help me your team has been at it for 3months | @225434 @115913 Please meet me back in DM. Thank you! *ZachRicketts
@115911 What wrong with the voicemail  it's not working ????? | @808976 Let's figure out what's going on with your voicemail! DM us so we can assist you. *KananiB
@115911 can I change out my v1 cellspot to v2 cellspot? | @808977 Let's see what we can do about your cellspot. DM us so we can get started. *KananiB
"@115911! Man what good is the network, if it doesn't work half the way from Santa Clara to San Francisco! | @808978 Oh no! Let's get to the bottom of what's going on with your network Dharmin. DM us so we can investigate the area. *KananiB"
"@115911 come on guys. I love you but if I can't get better service on Coronado, I will have no option but to switch to someone else 😩 | @808979 Aw, that would break our hearts! Let us know what address you're at through DM and we can make sure you have the best speeds, J.P.! *TarynS"
"@115913 if you really are a customer-loving CEO, please rectify your employees mistakes with my family's account... #ActionSpeaks | @793233 @115913 Let's get to the bottom of this. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@tmobilehelp All of a sudden I have No Service on my phone, just out of the blue. I'm sitting at home and I always have service. What's going on? I kinda need my phone to work... | @808981 Your service is essential, DB! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
@115911 @115913 when is t-mobile’s service on @39950 going to improve. I talked to a rep in September and they said you were improving the network and changes would take place by late October. I’ve seen no changes? Were you all talk? | @809181 @115913 Let's chat so I can look into this with you as coverage updates are important and exciting. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@115911 @TMobileHelp I have the app. It's getting annoying. Also can't do crap with the app. For example, I try to update home address and ""operation failed error"".  And constant server errors when poking around the app. And yes I'm the primary account holder. https://t.co/D3RQNFOWZh | @155658 Oh no!  So it sounds like you're havin some trouble with the T-Mobile MyAccount app?  I apologize for the inconvenience!  Please click https://t.co/IvLqMUwEUf to shoot me a DM.  I can help you get any account changes you need done STAT! 👊🏼💪🏼 *Frank Maez"
@115913 how can i work for you? I am a veteran and have bad luck in my life I'd like happiness but holidays are hard for me could i do some IT work for you? I would love to be part of something bigger than me... Thanks | @809182 @115913 I would love to see you join the UnCarrier team. Check out https://t.co/BY6p8p5goE for any possible openings in your area. *AshleyNelson
@TMobileHelp my voice-mail has been temp down for an hour..what's up? | @809183 Oh no! That's not cool at all! I would love to help out with this! Could you send us a DM? *TylerBrown
Whyyyyyyyyy @115911 @116688 @519687 @TMobileHelp #tmobiletuesday https://t.co/WpB8ZWY11J | @159646 Uh oh!  It looks like you're having some trouble using your awesome free VUDU code you got compliments of the #UnCarrier and #TMobileTuesday!  Please click https://t.co/IvLqMUwEUf to send me a DM so we can chat!  I've got you! #GetThanked 👊🏼💪🏼 *Frank Maez
"@117543 Getting slow speeds with Full LTE on GS8 and iPhone 8 during all hours, early AM/PM, about 5-7 Mbps, -89 dBm 45 asu. Seems like tower is being limited, Next major road over, 2 miles, getting about 70 Mbps. Data under 50 GB (used less than 1 GB). | @809184 @117543 You deserve the best speeds at all times of the day. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
"@115911 does not care about our military personnel. They fight so hard for our freedom and @115911 treats them like dirt. I will never have service with a company like this. #horriblecustomerservice
#speakthetruth | @809185 Woah, Nita! What's going on to make you feel that way?! We'd love the chance to restore your faith in us. Please send us a DM and we can chat. *TarynS"
"@TMobileHelp should stop using useless companies for deliveries like @115817 https://t.co/oupxWxZCdp | @129828 We would love to address any concerns you have have, Rafael. I'm seeing your DM and will be meeting you there shortly. Thank you! *MikePerez"
"Been DM w @115911 for days and they just keep asking me to repeat myself and offering no resolution!!! This is why I'm cancelling! | @725429 We definitely do not want to see you leave, Deidra! Lets keep in touch in DM. :) *DevynGalligher"
"@115725 was ready to jump on in and snatch me up from @115911 ! Lost a 9 year customer! | @725429 #TeamMagenta here & ready to get you squared away, Deidra! I seen your message and replied to you! :) *DevynGalligher"
"@115913 trying to get my Apple Watch phone service added to my existing line. You may need to revisit training your call center staff. Was told that I couldn’t get the promotion. Tried to get it added w/o, still no luck. Frustrated. | @809186 @115913 I want to get to the bottom of this with you. Thanks for the DM, I will get a reply out to you shortly. *AshleyNelson"
@115911 I sent you a DM.....hey its worth a try ;-) | @444689 I've responded to your DM and I will meet you back there! :) *ReillyLeritz
"@115714 #gs8 https://t.co/xG6axNRRJN | @809299 Hello Peter! We would like to take a look into your situation. Please send us a DM, so we can assist you. -  EH https://t.co/rMApsV8PQY"
"@sprintcare need to address the charges on bill before I completely lose my shit & get rid of sprint!!! | @809301 Hello there! How's doing? We'd like to verify this situation directly on your account, please send us a Direct Message to further assist you. -DM"
"@115911 - they said it was a free tablet since we purchased 2 iPhone 8s - why am I being charge for a mobile fee?!!! This is unacceptable! | @809387 Hey, Madison! Send us a DM, and we'll take a closer look! *KellenF"
"@126302 @115911 LOOK! We have a problem! I paid $780.20 for the IPhone 6s Plus with 68gb AND GOT THE OPPOSITE OF THAT!!!! Also the service is horrible! Your staff acts like they’ve never worked in the store a day in their life. WE NEED TO TALK!!! https://t.co/dfd2lA6rYW | @809421 Hey Dalvin, let's talk about it. Send us a DM if you're with us and need us to investigate this. *ChanneyT"
"Hey @115911 can you answer a question about my bill? | @444306 We sure can, Dan! Send us a Dm with your question, so we can make sure everything is answered. *TarynS"
"@115911 Ive asked over ten times for the past two weeks for a corporate manager to call me about the extremely large bill  you sent me. I am disputing it and I have not heard nothing back. | @455707 Let's make sure this gets taken care ASAP, Elizabeth! It's important for us to make sure your bill is always correct. Please send us a DM, so we can get started. *TarynS"
Tried to use my #TMobileTuesdays mobile coupon on Snapple at CVS..they won't take it. Any suggested retailers? @115911 | @809423 Let's make sure you're able to redeem your gifts! What area are you by? Send us a DM and we can assist from there. 😘 *TarynS
"How @115911 fails in #UX — just an example #usabilitymatters https://t.co/Z22gaHqZh4 | @809424 Hi Evren, send us a DM and let us know how we can assist you. *ChanneyT"
"@TMobileHelp I need help tracking a replacement. Should have been here Nov 17th still nothing .... | @693745 Hey there, Gabrielle! That doesn't sound right! Shoot me a DM, and we can figure this out together! :) *DonHebron"
"it's a shame that i have to wait three minutes to see an image @115911 | @582113 I don't like it when that happens either, send us a DM and we can take a closer look at what's going on to improve your experience. *ChanneyT"
"@115911 just saw this commercial. I call bullshit. Was in Montana for 5 days no network, no data. CustServ said to log on peoples WiFi. What kind of crap is that. Liars. Doesn't work nationwide. Totally disappointed. https://t.co/vWIFuT9cX7 | @809425 Thanks for letting us know about your experience, send us a DM and we can take a closer look at the coverage. *ChanneyT"
"not happy about not getting my @239217  from @115911  to make up for what happened last time. i wasnt able to get it they cut it off before i could redeem, no fair #tmobiletuesdayblues | @809426 Hey hey send us a DM and we can look into this further :) *ChanneyT"
i want an iPhone X tomorrow @115911 someone help me | @198351 It's the perfect time to #TreatYourself. Send us a DM and we can take a look at your options. 😍 *TarynS
"@115911 - TMo, do you have any support people that know anything ? 2 Text support sessions totaling 45 min, then 611 - She supposed to transfer me to Digits support, nope, 38 min for reg tech who said she was Digits, 54 min on the phone and still nothing #tmobilenosupport | @254982 Oh, man! We can make sure everything gets sorted out right here! Please send us a DM and we can get this resolved. *TarynS"
I just bought the iPad at T-Mobile and I think I want the iPad Pro now but they’re already shipping it to my house :/ is there any way I can change and pay the difference? @TMobileHelp | @809427 You really can't go wrong with a new iPad but I want you to have the tablet of your dreams! Please send a DM and we'll talk options. *EmilySchooley
"it sucks to say I've been a customer of @115714 since 2004 and I've recommended many friends & family to their service over the years, but today, today they lost myself and all the lines on my account. Not to mention I will be contacting the Better Business bureau on this issue. | @809597 This concerns us. We appreciate you being a long time customer and would hate to lose you. Please DM us if we can help!"
@116447 Iam trying to move over to sprint from last 2 weeks and I have never seen such worst customer care and no one knows about your plans properly. In last 2 weeks spoke to more than 15 representatives and none are useful. | @809600 Sprint would love to have you as a customer. Please follow and DM your contact info so we can contact you tonight or schedule a call back tomorrow.
"5 days, COUNTLESS hrs w @sprintcare - switched carriers FRIDAY & @115714 STILL won't unlock my phones!! Both all pd for! Can't make/rec phone calls since FRIDAY!! Last night Sprint guy said even CEO can't unlock it! WTH?? @116447 Worst co ever!! | @809601 We apologize for any inconvenience. Allow Team @116447 to look into the matter. Please follow and DM for assistance. https://t.co/iIw8pdgoyB"
"@115725 your system has issues and your making your customer pay for services they can’t use. Hint why the hear me now guy left. Maybe @115714 is the best option. @115911 I need a new carrier Verizon ain’t with the high price OH IM A VALUED CUSTOMER RIGHT!! | @479612 We would be more than pleased that you and your business become part of our Sprint Family. If you have any question about our company, plans or devices, you just need to send us a DM. We'll be more than glad to assist you. :) -LR."
"Hey @115714 why haven't you issued my refund yet since @115817 @UPSHelp stole my package? 2 months later 8 calls, promises NOTHING @118156 | @809604 Hey there! We would like to look in this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
@115714 @sprintcare who do I call for help ? I’ve called customer service they weren’t able to answer my questions | @809606 Hey there Jeremy! Please DM us for further assistance. We'd love to attend your concerns. -AC
"@sprintcare why are my calls being rerouted to the finance department if I just paid 260$ and I’m less than 30 days late on my bill ? | @801302 Hi, my name is Kimmesha and I am a Resolution Supervisor who has taken the initiative in looking into your issue. Are you still having billing issues? In order to help, I'd like to call you. What's a your time zone and best time to call? - Resolution Sup KG"
Gotta love @115714 !! You def get what you pay for I can’t even make a phone call in my own home. Smh | @809607 That's not good to read. DM us to see what is causing this situation. - GS https://t.co/rMApsVqrfy
"@sprintcare  everything was going good until I got transferred... 🙄😠 | @696367 Hi there, were we able to address the reason for your call? Please let us know if you still need assistance. -DC"
@TMobileHelp 3 f'ing hours & haven't been able to get you guys to help... sucky service!!! Rethinking keeping your service! | @809622 We are extremely popular tonight and really appreciate your patience :) I will meet you back in DM! https://t.co/DMr1doG7OR *JulissaBadillo
Maybe you can help @115913? @TMobileHelp is terrible! https://t.co/x6KdgXy9pR | @809622 @115913 I am here to help. Click https://t.co/Mww69Rzn7a to send me a DM so I can assist. *AshleyNelson
@115911 how much is hotspot? | @809623 Hot spot is included with most of our plans! Send us a DM and we can take a look for you. *TarynS
@TMobileHelp hello I have some billing questions cause my bill is over due but it should have taken the money out automatically from my bank account! | @268379 Sounds like you've come to the right place!! Send us a DM and we can figure it out!! https://t.co/KQh917xfZf *SurDuaneMcGurn
"@TMobileHelp is Tmobile down in Dallas, Texas? | @809624 Dallas is looking to be in tip top shape! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp More than 20 minutes on hold to talk to tech support. Unacceptable! What has happened to T-MOBILE? | @809625 We've been extremely popular with the upcoming holidays and we appreciate you patience. You could shoot us a DM, we'd love to help. https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@115911 is starting to fuck up bills way to often. I’m about to switch over to @115725 or @115714 🙄 | @809626 Hey Emily, we know how important it is to have an accurate bill. Send us a DM and we can get to the bottom of this. *ChanneyT"
"@TMobileHelp need your assistance in tracking down an order for new phone that has not been delivered as expected today... sent DM | @330219 Hey there, Javid! I see your DM and will meet you back there, my friend. :) *DevynGalligher"
"Hey @115911 or @125607 if I block a number on a GS7 why can they still leave me a voicemail? | @809627 Hey Landon, tanks so much for reaching out. Send us a DM and we can look into this. *ChanneyT"
"When you switch carriers to @115911 then a week later find out the retail store gave you false information about a military discount. Now your bill is more than it was with @ATT. #shouldhaveneverswitched | @809788 Oh, no! Let's make sure you're saving as much money as possible, Chelsea! Please send us a DM and we can assist. *TarynS"
"@115913 I called T-Mobile last night at 554pm to buy the iPhone 8 Plus under get 1 free promo. was a bad connection with a difficult to understand csr. Spent 12 minutes on the phone. Had to hang up. Had I known this was expiring, I would have made sure to have completed https://t.co/sxpCSgnpGm | @275348 @115913 This isn't the experience we want anyone to have, and I am here to help. Meet me in DM and so we can work together to find a resolution. https://t.co/jYNFEXOSrM *CarmenSipes"
"thank God for Wi-Fi, @115911 go dòn ruin person with their unlimited lie....... | @809791 We got your back tho! Where is this happening at? Send us a DM and we can be sure your service is on point. *TarynS"
"Still not sure why @115911 are unable to provide a 3G service in Pittsburgh these last 2 days. Thanks to @122326 for telling me how to make my phone select only @ATT which is working fine, although seems to have a weaker signal. Hopefully @115911 will fix their 3G soon. | @809792 Hey Ben! We want to make sure you love your service with us! Is this happening in the whole zip code or certain areas? Let us know through DM, so we can assist further. *TarynS"
"Shocked, just had the worst customer service in years from a @115911 rep. Left me on hold and never came back.. | @809796 Oh no! You should always have the best customer service experience every time you reach out to us. DM us so we can turn this experience around for you. *KananiB"
"@TMobileHelp wanted to use my coupons and Food 4 Less, Walmart, and Target wouldn’t accept it because it’s not a physical coupon | @532015 Oh no! You couldn't use your coupon because it wasn't a physical coupon?  Please click https://t.co/IvLqMUwEUf to meet me back in DM.  I'll do everything I can to help you get this figured out! 👊🏼💪🏼 *Frank Maez"
"I really haven't had service all day @115714 what's the problem? | @809855 This sort of situation concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"@115714 how can my husband get a new phone cord? Ours broke open and it gets really hot and hurts to touch when going to plug it in. | @398620 Certainly! Feel free to visit our website at: https://t.co/4TsFwKOF1L, here you will find the best prices upon any device accessory. - VC"
"Just now getting texts from 4 days ago, fuck are you doing @115714 ?! | @809856 This sort of comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
@sprintcare i need help | @244613 Hello Jaclyn! Thank you for contacting us. Please DM us or further assistance. -AC
"@115714 @124218 @sprintcare @116447 so I was suppose to be called at 6 PM Central time and I’m still waiting geez https://t.co/xpFcWgkIvb | @798752 We apologize for any inconvenience. Sprint's Executive and Regulatory Service would like to reach out to you. As it is now past our standard calling hours, we can have an analyst contact you now, with your permission, or at an arranged time tomorrow. Thank you!"
@115911 get yalls shit together in Lubbock. I pay too damn much to receive this poor of service when yalls map clearly shows it should be fine. https://t.co/RmUeU178TP | @809932 DM us so we can take a look at what's going on with service in Lubbock. *KananiB
I don’t know if it’s @115911 or @115817 @UPSHelp but they got me irritated asf. Like where is my iPhone X at? 🙄🙄🙄 | @258875 Oh no! Let's try to ease some of this for you JC. DM us so we can find out where your iPhone X is. *KananiB
"@TMobileHelp I just call T-Mobile for a consultation and a representative answer me: you just connect with Optimus prime how can I help you? WTF??? | @646420 Hey Gustavo! We definitely want to make sure we get you taken care of. I see your DM and am responding now, my friend. *DevynGalligher"
No cell service today in Austin TX usual 24 to 72 hour repair time maybe switch to Sprint #TMobileHelp @115913 | @809933 @115913 I want to get to the bottom of this with you as you should have service. Click https://t.co/Mww69RQYvK to send a DM so I can review and assist. *AshleyNelson
"need a new iphone pls @115911 #TMobileTuesdays | @809934 Cool, we can help you order one https://t.co/HfKSi6f9kV DM us so we can get started. *KananiB"
@115714 i justrecieved an email statingbthat my iphone x is ready for pick up at store. I called but was told they do not have it??@4766 https://t.co/eMqpeTU1AD | @810048 No iPhone X devices will be available prior to the 11/3/17 launch. 2/2 -JE
@115714 i justrecieved an email statingbthat my iphone x is ready for pick up at store. I called but was told they do not have it??@4766 https://t.co/eMqpeTU1AD | @810048 We truly apologize for the inconvenience. The emails were sent in error 1/2 -JE
@115714 your service is trash | @810049 Please send us a DM and follow us so we can assist. -KG
"Desde Black Friday e intentado sacar una línea nueva y el servicio online de @115714 ha estado fatal !!!🤬 | @810105 Nos gustaría asistirle y proveerle información acerca del mismo. En orden de poder asistirle, por favor síganos y envíenos un mensaje en privado. -AM."
"No coverage at all in #Seattle today from @115714. It’s hard: Been a customer since 2002 in four states, but Seattle has such bad coverage downtown - today just put me over the edge looking at alternatives. Blarg. | @810107 Allow us to take a better look into this! Please send us a DM to further assist you. - DB https://t.co/rMApsVqrfy"
"@115714 suck my ass. I don’t even get signal IN MY OWN HOUSE | @810108 Hi there! We'd like to look into your network experience and turn it around. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsVqrfy"
"@sprintcare I am furious with Sprint right now!! I have been a customer since 2010 and I am seriously considering leaving! I was texting a rep, they asked for my PIN and no response for an hour!! Seriously, Sprint customer service has gone downhill!! | @810109 Hey there! Please, send us a DM, we would like to continue assisting you with your issue. -MD https://t.co/rMApsVqrfy"
No more @115714 🍾 I gotta celebrate lol | @810110 We would not like you to leave our family. Is there something we can do to make mind change? -FP.
@115913  i traveled last time with my Tmobile but the speed was very slow and support only up to 3G. can i get faster internet internationally please ? | @175990 @115913 Thank you for reaching out and for your patience. Having the data you need overseas is important and I want to make sure you're covered. I'll meet you in DM to go over details. https://t.co/jYNFEXOSrM *CarmenSipes
"@115911 the candy bar and snapple codes aren’t scanning at 7-11!!! | @132473 Oh, no! Is it showing an error message? Send us a screenshot and let us know through DM so we can help! *TarynS"
@173597 https://t.co/inYVcjqj5p | @809421 Wowzer! That's a big chunk of change. We would love you here! Dm me to talk about making the change to the #MagentaTeam. https://t.co/cYAShZfro7 *PoxMaphixat
@115913 Does @TMobileHelp offer support anymore? Tweeted 3 times in 30 minutes with no reply. | @810126 @115913 I want to answer all questions about plan changes. Click on my picture https://t.co/Mww69RQYvK to send me a DM so I can look into this with you. *AshleyNelson
@TMobileHelp @244613  what does it mean when the number your trying to reach is out of service | @189468 Great question Zack. There is a possibility the number you are contacting could potentially be disconnected and not in service to accept calls upon many other reasons. To better assist you click the link and send us a DM. https://t.co/ineZm22NWC *AntoineWhite
@TMobileHelp So my iPad Pro is on the On Demand plan and I want to add data but was told I HAVE TO HAVE T-Mobile One now. Which I REFUSE to get cause my bill would explode. Any help? | @162073 Hey there! I'd love to make sure you're all set-up on the best plan for your needs! DM me and we can take a closer look! :) https://t.co/c8WLj2LUED *JustinPhillips
"Got almost all my contacts, and it’s almost time to send @115911 @TMobileHelp my old phone back. | @156070 DM me if you need assistance! :)  https://t.co/ezZMobQg63 *GraceFranco"
@115913 Placed an order last Sunday. I followed up today just to find out my order was cancelled and told I'm the one supposed to follow up. On the phone with web/sales support and they can't honor the bogo promo anymore. #tmoibilebogo #failed | @810252 @115913 Upgrading with a BOGO promo should be so exciting. Let's get to the bottom of this for you. Click https://t.co/Mww69RQYvK to send a DM so I can review and assist. *AshleyNelson
"So @115911 @TMobileHelp --- voicemail is down and after 2 1/2 hrs on hold w/customer service I'm told it's a ""known issue,"" a ticket was created, and it will be back in about 3 days. Is that acceptable service to you??? @115913 #TMobile | @810253 @115913 Hey Scott, I know it's important to have your voicemails and I'm glad to see we're already on the case to get that resolved. I would love to help make sure you have what you need in the meantime, and will be responding in our DMs shortly - I'll meet you back there! *DanielleGibbs"
"@TMobileHelp my phone is saying it has no SIM card but I haven’t removed it and now I can’t use my phone or call customer service cause I have no data | @330687 Oh yikes! I can totally help turn things around for you here, friend! DM me https://t.co/P5ACUoUfUE I got your back! :) *ChasityScanlanSevao"
"@TMobileHelp I just read that the $300 iPhone trade in offer for iPhone X lasted through 11/27... but when I called I was told it was already over... help? | @810254 I got your back, friend! DM me here https://t.co/P5ACUoUfUE and I can help make things happen moving forward! :) *ChasityScanlanSevao"
"why doesn't @115911 give customers receipts for transactions? #ijustwanttozeromyaccounts #stopscrewingcustomers #tmobile #tmobilehorrorstories #tmobilesucks #tmobiledoesnthelp #cellularphoneplansareascam #justsayno #infinitepayments #rantoftheday | @810255 Hey Alicia, receipts are necessary! Send us a DM and we can get you one as needed :) *ChanneyT"
@115714 y'all are really fuckin up w my reception and it's about to make me mad | @810306 This does not sound good! Please follow us and send us a DM to assist you with this matter. - LR
After 15 years loyal with @115714 I've finally moved to @115725 due to #marriedlife I will truly miss #sprint #lifechanges #ihatechange #changes #cellphonecarriers | @810309 If you ever change your mind we will be here! -LR.
"I hate @115714 so much I would literally sell my kidney to afford to cancel my contract and switch to @ATT , @115911 @115725 or @126302 | @253302 We saw your tweet, and it concerns us! Allow us to work with you to change the experience you're having and turn it into a great one! -LR."
"@115714 customer service is a joke anf last time I called I was told to uograde my plan a d it would be $35 to put into affect immediately.... I was NOT told it was $35 PER LINE. On top of it I was sent 2 magic boxes to an OLD address even tho I updated it. | @253302 This isn't how we want you to feel! Please send us a DM, we want to fix this! -LR."
"@115714 thanks, you condescending fuck https://t.co/zSEKO0Et5G | @810311 Hello there! Do you have issues with your device? -CL"
"@115913 Being in EMS, I was told that since I am currently on the 1 plan, there are NO more discounts available to me...WOW!!! | @810386 @115913 I would like to chat with you regarding your billing and account. Click https://t.co/Mww69RQYvK to send me a DM so I can help. *AshleyNelson"
@115913 The repairs did NOT come from Apple Care because their price was too expensive. I also added FREE Netflix & was charged $100 per line on a bill (unknowingly) & had to get it adjusted. I’m charged different prices monthly (at times) & don’t understand WHY. HELP!!!!! | @810386 @115913 Let's chat about this and see what I can do to help. Click https://t.co/Mww69RQYvK to send a DM so I can review and assist. *AshleyNelson
@115913 Hello. I am a very unhappy TMobile customer. I bought an iPhone a little over a year ago. I left Metro PCS & ONLY was paying $103 monthly with 4 lines. I was NOT used to paying $260+ for your services. I know I chose expensive phones & Im paying over a 2 yr. period. | @810386 @115913 I want to ensure that we have you on the most cost effective plan. Click on my picture https://t.co/Mww69RQYvK to send me a DM so I can look into this with you. *AshleyNelson
@116688 @115911 hey team 👋🏼 My Vudu credit isn’t working. Can I get a hand? https://t.co/9IP6HfAwWi | @534351 Oh no! Let's see if we can do something about this for you Annie. DM us. *KananiB
"@sprintcare y’all better unlock my phone or we finna lock ots😤😤😤 | @810516 Hello Leobardo! We'd like to review this with you. Please, follow us and send us a Direct Message so that we can provide further assistance. We look forward to your response! - RC https://t.co/rMApsVqrfy"
"So @115911 really told me to get WiFi because I didn’t have signal in my house..... ok let me get ATT WiFi to make my T-Mobile phone work.😒 That makes sense😒😒 | @810524 Hey Kevin, send us a DM and we can go over your options once more. *ChanneyT"
"@TMobileHelp, hello. I have an inquiry that I would like to share via private message. Please advise. | @159580 Hey there!! We would love to hear it! Just shoot us a DM! Click on me to get started! --> https://t.co/HTgeLMnnMO *DonHebron"
"@TMobileHelp spent 4 hrs trying to redeem a simple movie on vudu, redemption code error. Low and behold 1204, vudu working fine. Aggravating to waist my time on this bs | @810525 4 hours?! I'm sure we can sort this out quickly! Please DM me! https://t.co/JPRc1xI4YU *LolaChu"
Mind you @AsurionCares @115911 @tmobilehelp yet receive this but can’t receive a gawd dam pre paid postage stamp to return a gawd dam phone that isn’t mine Gawd dam i https://t.co/TZeT5anNyA | @152912 I'd love to make sure everything is looking good here! DM me! https://t.co/c8WLj2LUED *JustinPhillips
"IT’S MY DATA AND I NEED IT NOW! @115911 | @450019 What's going on, Raqueletta? We want to make sure you're connected. DM us here and we'll assist you. *ValerieP"
@sprintcare How can I retrieve a log of old text messages? | @158799 Hi there! Thank you very much for reaching out to us. We'll send you a DM to properly assist you with this and any other question that arise. -PB.
"@115714 fix this! https://t.co/jmTYDL8FHs | @810693 Sounds like something we need to look into for you. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsVqrfy"
"@sprintcare @TMobileHelp @VerizonSupport @117735 Hi all. After horrendous cust srvc exp from Sprint/Philippines where I can’t understand broken English, & they can’t understand me & can’t ever help, who has the best customer service? I’m willing 2 switch 2 any1 & pay penalties https://t.co/wP0ROUIvmY | @334144 T-Mobile has some awesome ways to join the Magenta Network and save in the process! #CarrieFreedom is where it's at! DM me so I can tell you all about it! Want you to know all of possibilities that are available to you!  https://t.co/W3cyuk6dh9 *DebiChavarria"
"I still can't believe I will have to pay for a iPhone 7 for 24 months I don't even have. Thanks to thiefs and @115911 🤦🏻‍♂️ | @810789 Hey Michael, we don't want you paying for something you don't have, send us a DM so we can get to the bottom of this and make sure you're being charged appropriately. *ChanneyT"
"@115911 @TMobileHelp my service keeps dropping. This just started an hour ago. | @811028 No service is no good at all! 😣 I can't last 5 minutes without it, shoot me a DM and I'll see what's going on there!! 👌 https://t.co/soWScqBSGm *JohnAnderson"
"@TMobileHelp What’s the limit to my high speed data? | @811029 Hey there.

My name is Louise and I will assisting you today,

In order to answer your question I will need access to your T-Mobile account to see what your current Data plan is, 

Could you follow this link for me please >>>  https://t.co/xKtJVNqc2V ?

Thanks *LouM"
"@TMobileHelp Trying to redeem t-mobile Tuesday code for Vudu rental. Following prompts only to get error. Only an hour left to redeem... https://t.co/B31qncPRg6 | @811169 Hey there, My name is Louise and I will be helping you out with that code,

I will however need to access your account so could you please follow this link for me >>>>  https://t.co/xKtJVNqc2V ?

Thanks *LouM"
@TMobileHelp Trying to redeem t-mobile Tuesday code for Vudu rental. Following prompts only to get error. Only an hour left to redeem... https://t.co/B31qncPRg6 | @811169 Can I just ask if you have checked you vudu account balance to see if the credit has applied? *LouM
"@TMobileHelp 

Where are you guys. I sent you a DM 15 minutes ago 😄 | @350606 I've got your DM, I'll meet you there! https://t.co/3mHIwa3Iyu *JoeR"
"@sprintcare We were advised to contact you 888-211-4727 number and wouldn't you guess. That number also doesn't have a live person to speak with. | @811274 Hi there. We understand that you're concerned. What's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. -S M https://t.co/rMApsV8PQY"
@115911 NONE of my vudu codes are working | @811318 Whoa! We want to make sure you get all of your gifts! Send over a DM and let's work on that together! We are here for you! *BrookeK
"@TMobileHelp vudu code not working on website. Please help. This is all before the expiration time. https://t.co/3da0iUUjj9 | @811319 Hi, I'm Becky and I'll be working with you today.  Let's get you verified, here's the link >>> https://t.co/xKtJVNqc2V<<< and then I can get into your account. *RebeccaS"
"@TMobileHelp I keep getting the ""Something's not right. Re-enter your code."" message from Vudu when I tried to redeem my #TMobileTuesdays code. | @811320 I'd love to turn this around for you! DM me here: https://t.co/Op5C2z3lou *ChelseaBailey"
"@TMobileHelp I'm having trouble with my t-mobile tuesdays vudu code | @811321 Hey there, Daryl! I'd love to assist you with this. DM me here so we can look into this together. https://t.co/Op5C2z3lou *ChelseaBailey"
"@115911 There is an issue redeeming this week's vudu promo code, what are the next steps I should take? It's before the expiration time and my app is updated fully. | @811323 Thanks for reaching out! Send us a DM so we can get you fixed up! *ElleA"
@TMobileHelp None of my 7 lines were able to redeem the Vudu code from T-Mobile Tuesday. It appears the codes have expired earlier than the terms stated. Was really looking forward to renting a couple flicks | @811324 Hey! I would love to answer your questions about the VUDU rental code! Send me a DM! :) https://t.co/HbdADi3eov *HumeiraPatel
@115911 please help me. My #tmobiletuesday @116688 code does not work. It keeps saying somethings not right. Please help | @811325 DM us here jMac! Let's see if there is something we can do. *KananiB
"@TMobileHelp Hey, just picked up a killer Black Friday deal on the new Pixel 2 and was just curious if the rebate will still work? Would totally be rad! | @811327 Hey there! Congrats on your sweet deal! I'd love to answer your questions today buddy! Send me a DM! 😊 https://t.co/HbdADi3eov *HumeiraPatel"
"@115911 is it possible to unlock an iPhone X for international use only? I'm currently in china @TMobileHelp | @811328 Hey Zac! I would love check out what options you have to unlock your phone today! Send me a DM, buddy! I've got you! 😊 https://t.co/HbdADi3eov *HumeiraPatel"
"@TMobileHelp I was unable to redeem any of my Vudu codes from T-Mobile Tuesdays even before they had expired. I believe Vudu expired them 1 hour prematurely. | @811491 Yikes, my friend! We definitely want to make sure you #GetThanked! Shoot us a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
If I add myself to a persons @115911 plan in the middle of their billing cycle will my bill for that month be prorated for the days I was part of the plan or will I be charged a full monthly payment? @TMobileHelp | @131314 Meet me in the DM and I can assist you further. :) #HappyToHelp *MohammedW
"@sprintcare i am a #verizon cust.& know they support repeal of #NetNeutrality and I worry my contract will change. I do not want a $$$$ paperweight for a phone. I’m at a cross roads and want to be with a company that looks out for the consumer, not lining their pockets. thoughts? | @811543 Hi! Thank you for considering us. Here in Sprint, we value each one of the members of Sprint Family, and we would be more than glad that you and your business form part of us. (1/2) -LR."
"@sprintcare i am a #verizon cust.& know they support repeal of #NetNeutrality and I worry my contract will change. I do not want a $$$$ paperweight for a phone. I’m at a cross roads and want to be with a company that looks out for the consumer, not lining their pockets. thoughts? | @811543 If you have any question about our promotions, plans or devices, feel free to send us a DM with your inquiries. (2/2) -LR. https://t.co/rMApsV8PQY"
"@115911 embarrassed to even say, 18 yr customer here. I feel scammed, cheated and lied to. So disappointed in you! | @811623 Oh no! That's not how we want our loyal customer feeling! DM us details on your experience so we can get this turned around! *ElleA"
"@115714 service just not good my calls dont go thru & my texts dont come til the next day 🤦🏽‍♂️ shit need to be fixed | @811784 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"@115913 Hey John, do you know who I can reach out to for parts for my @122986 #pixel2 ? Got one on @115911 but dropped it. @330346 doesn’t have parts from Google yet. #pixel2 #paperweight #repairfail https://t.co/sngQ7XM7Gr | @811790 @115913 Oh, goodness! I'm sorry to hear that it was dropped, Matt. That's never fun. Let's chat about your options. Hit me up in a DM. https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 how long do you have to be a T-Mobile customer to not have to deal with down payments? Love T-Mobile been with you a year cause my love affair with Sprint had to end | @811791 @115913 I’d love to look at this more closely. Please send a DM my way so we can start working https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 10 plus days my friend  who I talked into switching to T-Mobile is still waiting on her new phone. Sad | @380673 @115913 That's wonderful that you're looking to help a friend. We'd be happy to jump on board and review her order. Kindly have her send us a DM, or visit and PM our main Facebook page. Have her mention my name. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115911 disappointed to learn my brother doesn't get the free @116602 when he signed up recently under the 50 and over plan. | @438748 Awh, Nikki! We don't like to hear this! Please send over a DM and let's take a closer look at what's going on! We are here to assist! *BrookeK"
"Same thing.  Valid, unused T-Mobile Tuesday Customer Appreciation Vudu $5.50 codes deactivated an hour early @ 3AM CT / 4AM ET instead of 4:59:59 AM ET when they are supposed to according to the terms.  This is likely explained by the recent daylight savings time fallback 1 hr. https://t.co/SsxfKPFQXB | @811793 I promise we always want you to get your free goodies! DM me for further assistance on this! I would love to see what I can do to help out!  https://t.co/x0QlmC72Qi *EricaCardwell"
"@115913 I bought Pixel 2 on Oct 5 to take advantage of 50% off with adding a new line. Now, Google shipped the device. I chat T mobile customer service to get a new line and she said I am not going to get 50% off  of Pixel 2. | @168233 @115913 Let's dive in to get this all sorted out for you. Please send a DM our way; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
I haven't been getting text messages for the last six days and no resolution so far. @115911 @115913 it would be nice to hear how much people love me on my birthday. But my inbox is empty because I get no text! #unhappybirthday #uncarrier | @811949 @115913 Oh my! I don’t want you to be missing out on all the great things people have to say about you. Please send a DM my way so we can figure this out. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 | @812133 Hey there, David? Need some assistance? Dm us so we can chat! *ElleA"
"@125241 como tener hulu gratis, no fui orientado sobre eso. | @249388 ¡Hola! Envíenos un mensaje directo para poder asistirle. Estaremos esperando su mensaje. - EG https://t.co/rMApsV8PQY"
@115913 its a shame when someone been with u since u started & now has to make a tough decisions regarding leaving #NOTLOYAL2CUST | @130878 @115913 We’d hate to see you leave and love out loyal customers! Please send a DM our way so we can help https://t.co/Et1Fu7xZtb *BarbPelotte
"Thank you @115911 for not cancelling my inactive phone line despite me requesting and chasing twice....called again today to have the phone put down on me.... credit report now affected and trying to settle the account but your team do not appear to want my money?? | @812569 Amanda, we appreciate you bringing this to our attention. We are on it. DM us. *GiselleM"
"@115911 #BOGO / bogus?Rules not clear on BOGO when opening new line or moving over from one carrier to @115911. A single user can't use the BOGO without adding a line? The ""fine print"" does not have this ""fine print"". Store guys couldn't show the ""fine print"". #nobogo | @812570 Saif, we're happy to address your concerns. Please DM us. *GiselleM"
"Man, @115911 why is your service in Boston so terrible? I'm not normally snobby abt cell service, but I thought when I moved back from W Africa I'd finally be able to stream podcasts without tons of delays and buffering. Half the places I go in Boston I get one bar of service. | @812571 Hi Erin. Can you tell me what part of Boston you're in? Send us the details in a DM. We'll definitely look into it, as we understand the importance of listening to your podcast. *KaeW"
"I don't know why, but my phone is running at a snail's pace today, what do you think is happening? @TMobileHelp @115911 @115913 @117543 | @139699 @115913 We want your services running smoothly. I'd be happy to look into this with you, Stephen. Kindly shoot a DM my way. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115911 @115821 please do not use ups to ship anything my house  @UPSHelp @115817  last 4 delivery they been miss delivering or now delivering wrong packages | @150658 Roma, we're happy to address your concerns. DM us. *GiselleM"
"@115714 really? You’re down again?!? Goddamnit | @800934 I am sorry to hear of this issue. Just to check, are you having issues with calls, texts, data or all? Please shoot us a DM, so we can assist you. - LP"
Just another inconvenience...thanks @115714 @sprintcare I can’t even post from my bedroom. Smh https://t.co/AH8x6j8DNa | @812677 Oh no! What is going on? -JM
"Pipe be so dead, bout to hit up @115714 and dispute my monthly rates... #issavoyè | @812678 Hey there! Send us a DM and we will be happy to assist you. - LP"
"@115714 @sprintcare Question, if you deactivate my service, then why are you billing me for a month I was unable to use your service....bc your deactivated me. Is that normal? I'm paying for....blank? | @812680 I am happy to assist with resolving your billing concerns.  I will contact you after 9 am central time. https://t.co/rMApsV8PQY"
@115714 just an FYI your website is atrocious.  Trying to do normal things like log in or reset a password is insanely difficult and makes me want to toss my computer through the wall! | @812681 Hi. It is actually pretty simple. What kind of error are you getting? - JM
"@116447 @115714 Having MAJOR issues getting a refund despite your ""sprint 14 day satisfaction guarantee"". Returned a defective phone within 5 days and closed service. 10 days and 10+ calls to customer service later, still no help/refund. everyone is clueless. Pls help!! | @812682 Thanks for reaching out we are with Team @116447 We're here to help! Pls DM your phone #"
"@TMobileHelp Classic New Start with T-Mobile
Giving a bow to ATT customer service.
Moving 5 lines from ATT to TMo, it is off a very disappointing start... | @230602 Yikes! That is not the kind of experience we want for you. DM us so we can get this turned around for you! https://t.co/jUueWiMypn *AmandaCross"
I’m so pissed if @115911 thing I’m paying this extra $60 for some shit one of they employees added to my account when all I asked for was unlimited data on ONE line (that’s $30) | @436887 Reliable service & expected charges is extremely important for our #MagentaFam I just responded to your DMs. I will meet you there for a resolution https://t.co/E37bpdWEut *StephanieTowers
The worse possible feeling is to wake up to find up you upgraded ur service for @115911 to set you up for failure🤦🏽‍♀️ | @812784 Whoa there! We can't have you feeling bad to the bone! Success is all we know on #TeamMagenta! Shoot us a DM with account details so we can assist! *WhitneyJ
"@TMobileHelp Request IMMEDIATE authorization to return my S7 Case and screen protector for FULL refund. I thought the bundle was part of the phone purchase.  $35 for an $8 case and $30 for a screen protector is ridiculous.  Next tweet will be to John Legere. #TMobileRipOff | @812787 Hi there Judy, thanks for reaching out. I am bummed to hear that there was some mix up regarding the accessories. I would be glad to check out what we can do about helping you return them if you'd like. Please visit this link to send me a DM: https://t.co/jF5yH1FZgs"
"So yeah I’m definitely about to start looking at other companies. @115911 ain’t what’s up anymore 😂 | @436887 Whoa. We're definitely what's up, D. Send us a DM. We're happy to help. *GiselleM"
Gee... why do @115714 exist? This shit do not be working | @813050 (2/2) What seems to be the issue? - WR
Gee... why do @115714 exist? This shit do not be working | @813050 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@115714 fix my shit so i can get a new phone | @813051 Please send us a Direct Message, so that we can further assist you. - JM"
"@sprintcare I have asked you for my final bill for nearly two months now and still nothing. Good luck trying to collect. You waited knowing @115911  was paying off my balance. See you in court if you even think of collecting now. | @623446 Please send us a Direct Message, so that we can further assist you. -PC"
"@115911 Why does any attempt to add a new line to my account give me this error message?  

Sorry, there was an error in processing your request.

It's been doing this for a week. | @295725 Hmmm, Lauren...Nothing's been reported on our end. Let's take a look and get you some answers. Send us a DM and we can even get that line added for you! *WhitneyJ"
@115911 I know I didn't pay a $200+ phone bill days ago just to get my phone cut off 😑 | @813059 No ma'am! Keeping you connected is key! And I'm with you...money matters! Shoot us a DM and we'll take a look at this right away. *WhitneyJ
"@115913 I get charged $82 for 8 hours of use? I had to cancel due to poor service. Are you kidding? 14 day buyer remorse. @TMobileHelp | @387596 @115913 Hey! It's important to have an accurate bill and I'd love to take a look at what happened. Send me a DM, so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 after 12 years you don't have a bigger fan than me. . .why are we arguing over twenty bucks? #Loyalty | @401692 I don't like to argue either, Jeff! Let's check out the deets! Billing consistency is key and we've got to deliver. DM us and we'll get started! *WhitneyJ"
"@115911 why do you throttle speeds if I'm using rollover data? That's bs. It's my data, I paid for, why can't I use it at full speed? | @812783 We always want your data to be speedy! I see your DM and will be right with you :) *KirstenHartford"
"@115913, pre-paid SIM cards, that were ordered online, are expiring before the expiration date. Customer service can’t help resolved the issue. #FTC | @813061 @115913 Hey! I'd love to work with you to get to the bottom of this. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx Thank you! *AlissaFast"
@115911 I switched from T-Mobile to MetroPCS and T-Mobile refuses to refund me approximately 20 days of the last billed month (me already in MetroPCS) due to internal regulations. Can't file a complaint in the call center neither. | @813062 Hi Franco. We're sad to hear that you are no longer with us. If you need further assistance please send us a DM and we'll look into your matter. *KaeW
"I Just Wanna Know Why I Was Taxed $5.85 To Pay My Phone Bill @115911 | @813280 Did you pay your bill over the phone? If so we charge to do so. Our other ways to pay that are free include: using our app, paying online, or visiting your closest retail location. We apologize of this wasn't explained in advance Key. *KaeW"
@115858 and @AppleSupport doing nothing about my problem. @TMobileHelp says my phone isn't theirs. @115858 stating that they cannot unlock my phone because it is @TMobileHelp. Who should I believe? T-Mobile asked money to unlock the phone paid in full price. | @133416 We can certainly go over all of your options. Send a DM our way! https://t.co/AoIxFXbK8A *JenniferRogers
"@115913  Hey sir i am switching to tmobile tomorrow. I also live in iowa. How do you think my experience will go. Should i expect great coverage?? | @813281 @115913 Hey! I'd love to see you make the switch! Check out the coverage here: https://t.co/7Ki780C2ND and send me a DM, if you have additional questions. *AlissaFast"
. @TMobileHelp my phone number was ported illegally I need help | @813282 We definitely need to make sure that your number is where it belongs! DM me and we'll get started! https://t.co/GfMqTm3Joc *LizRackliff
"@115913 so one of your company’s employees gave us wrong information that resulted in the suspension of our account, and now no one wants to properly fix it... and all before Christmas... Thanks #T-Mobile | @813283 @115913 Hey Carlos! Accurate information is important and I'd love to work with you to get to the bottom of this. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@sprintcare is service down in the DC area?  I haven't been able to use mobile data since yesterday. | @746361 Is this happening at just one location or more? Have you power off and back on your device? Please send us a Direct Message, so that we can further assist you. -PC"
".@115714 your unlimited deals might be 🔥, but the extreme incompetence of your website/logging in makes a dude wanna switch carriers ASAP. What's good, @115725? @115911? #frustrated https://t.co/lzUHE0FNwR | @813438 Oh no! Hey Chris, thank you for mentioning us. Do you have issues with logging into your Sprint account online? It's a great thing you mentioned that. We specialize in solving this. Would you please send us a DM so we can fix that for you please? Thank you. Ange L"
@115714 What do I have to do to get signal stand on top of my house? Fix your shit | @813440 Thanks for bringing this to our attention. - JM
"So @115714 can't enroll me as new customer over the web or via phone. They want to ""verify my identity"" personally at a store. Thank you! If you can't trust me why should I trust you? I think I'll just go somewhere else. | @813441 While we understand this can be a nuisance to you, we do this in order to avoid any orders or account that may be made by someone other than yourself. Your privacy and security is above anything else for us. We hope you understand this decision is to protect you. - JF"
"Thank you @115911 for pissing me off. Teach your employees to do their jobs and you might sell some phones. | @813494 Hello Lacy, we're here to make your experiences with us positive as possible. Please tell us what happened, we want to help. DM us. *JoanO"
"Shoutout to @115911 for allowing people to scam my account and purchase devices without my permission. Appreciate it @115913 @116755 . This is exactly what i wanted to spend my time dealing with. | @330927 @115913 We absolutely want a full resolution for you here, Josh. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@115911 Are you tracking that the tower at Fort Bliss/El Paso has no data/text capability? It’s been off all day. | @813541 Hey Keith! I know how important it is to stay connected and I want to make sure we check this out. Shoot us a DM to assist you. *ValerieP
I have sent you a pm.  I really hope that someone whose been with y'all since u started can get a positive resolution.  Ty 4 yr time https://t.co/xyKqTU4nXV | @130878 I see your DM and will be reaching out to help. *BarbPelotte
Just switched carriers for the first time ever & @115911 service sucks . Wish @115725 was offering a deal! | @813565 Oh no. We want your experience with us to be a good one. DM us. We're here to help. *GiselleM
@115911 bad reception in Miami. 42 ace and us 1 is always blanked out. | @813566 Hi Jesus! We're all about staying connected at all times! Send us a DM with account details and we'll get you connected ASAP! *WhitneyJ
"I hate @115911 so much. For the 3 years that I've had a plan with them I never set up a password for when I call them. Now all of a sudden there's a password and they won't let me access my account unless I physically go into a store. | @813567 We take your security seriously, Jennifer. If there's anything we can help with just DM, we're here for you. *JoanO"
".@115911 Your prices may be good but your customer service needs a serious overhaul. Horrendous. | @582684 We're always open to feedback, Valerie. Tell us over on DM what happened to make you feel this way, we'd be happy to help. *JoanO"
"@115714 y’all trying to take a @115911 customer today or nah? 😏 | @436887 Hey there! I would be more than happy to help you with your questions and concerns, send us a DM and we can help you out =D *AnaAliciaCortez"
@115714 y’all trying to take a @115911 customer today or nah? 😏 | @436887 We'd love to see you as part of our family. Please check our great offers in this link: https://t.co/dwtDgGbWzU . - EG
"@TMobileHelp are you having issues with calls? I hear a loud beep randomly on all my calls.  I’ve noticed it usually on wifi calling. | @229494 Oh, no! Let's dig in and see if we can get that beeping to stop! Send me a DM. https://t.co/Mc0PtWxV6a *JoslynLajoie"
@TMobileHelp I called in s payment to TMobile on Monday and told their agent not to deposit the check until 4 December she deposited it on Tuesday which caused my bank account NSF I want ny $35 fee back and I’ve called my bank and they couldn’t reverse the fee. T-Mobile IS UGH!! | @813569 We can do better than that! Let me make this right. DM me! https://t.co/bwHAQCkoRc *DuncanWorks
"@TMobileHelp I'm traveling this week to Fiji and Solomon Islands.  Should I add an international data plan?  And are calls really $4/minute?  thanks! | @813570 Hello there! My name is Fili and I will be here to help you out! Can you send us a private message so we can go over your account and make sure you're set for success when you go to Fiji, please?:D *FiliQuiroz"
"@TMobileHelp I am changing from iPhone 6 to oneplus 5t. Do I need to do anything other than move the Sim card from one phone to the other? | @174708 Hey David, hit me up with a DM and I'll help you with the switch over my friend. 😊 https://t.co/JndQXzqo6y *UsmanArif"
Has anybody with @115911 actually been able to setup the free Netflix? I’ve been trying all week but yet nada 😡😿 | @813598 That's odd for sure. I've got the info for you here https://t.co/sTJqBL7feD. DM us with questions. *GiselleM
"@115911 is refusing to unlock my Iphone 6 since I switched to a pre-paid account. Every time I call a different clown gives me a different excuse. I got it. Pre-paid customers are piece of shit. | @813753 Let's make sure that we're on the same page, Andresa! Send us a DM and we can get this straightened out. *TarynS"
"Ship me my iPhone X @115714 it’s been so long | @813843 Hi there! Please shoot me a DM, so I can assist you further. - LP"
@115714 I ordered my I phone 7 from sprint Friday and was received Monday notice my screen was defective I took my phone to three sprint stores and called customer service and no one could help I was sent garbage I bet @115911 @ATT @ Verizon wouldn’t treat customer like that | @813844 I hate to hear you had issues with your Sprint phone. You can contact the order support department at 866-789-8292 Monday - Sunday: 8:00 AM - 8:00 PM CST or access the 24hrs chat system at https://t.co/l13eStvC56 and https://t.co/QtmFYgCpka  and they would be able to assist you.
"@115714 customer service and actual service is the absolute worst. Thankful I stumbled upon one helpful person! Many many calls later. | @813845 Hello Katie, we hate to hear you having issue with our customer service, but great full someone was able to help you out. Is there something I can help you with today?"
@115714 really gets under my skin | @813846 This is concerning to read. Are you having some type of issue with your account or service? We would like to help. - JF
"@115913  feel deceived/lied to by a store rep on a plan change and how it would affect my bill. Customer service was unhelpful. Family has been with TMobile for over a decade, very upset and frustrated right now; hoping you can help.. | @813876 @115913 Hi Dan! I'm sad to hear of this experienced would love to work with you to turn this around. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
Good thing I don't have the @115911 @116602 on us. Wouldn't be able to watch it with the horrible streaming. Thought they were suppose to have great coverage in South Florida | @170814 Hey there.  We want to look into your concerns for you. Please send over a DM and allow us to get started. We are here for you! *BrookeK
"@115911 is no help and their reps are unbelievable 😑😑 | @813877 What's going on, Crissy? DM us, I'm sure we can turn this around for you. *JoanO"
"After 2 days of being stuck abroad without service and 3G @115911 finally came through, thank god | @813878 Hi there, Lauren! We want to make sure you understand all the international feature of your plan! Send us a DM so you can have an idea of the service we offer where you're traveling 😊 *ElleA"
"@115913 mr.legere can someone please call me? | @620891 @115913 Hi David! We're here for you and would love to help. Please send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115913 4 month in a row still getting charged for multiple phones on one line.  Good work Tmobile. | @376693 @115913 Hey Kevin! I know that a 100% accurate bill is a top priority and would love to work with you to sort this out. Please send me a DM so we can get started. https://t.co/3sF8qpf2nx Thank you! *AlissaFast
"@TMobileHelp will the BOGO on smartphones still be available in February? | @806902 Hey there John! Shoot me a DM let's talk 
https://t.co/oJwi530Mfi *KiaWashington"
"@TMobileHelp if I need to return my old phone through jump, can I go into a T-Mobile store to return it? | @477653 We've got your back. Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
"@115911 so do existing customers get free @116602 too? | @667368 Great question, Annabel! This offer is for new and existing customers alike! As long as you've got the T-Mobile One Family Plan you're in! DM us and we can check it out for you! *WhitneyJ"
"@115913 so my last call to your customer service was horrible. Rude and arrogant customer service rep. This is a first! Think you hired a @115725 rep. Either way I’m in #tmobileone but my bill is $60 more this month. What gives @115911 | @814168 @115913 Hey! Great customer service is super important and I'd love to work with you to turn this around. Please send me a DM, so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"Good job, @115911 @125607. My phone isn't receiving texts again, and now it's getting me into some trouble at work🖒 | @814169 Oh no, Natalie. Let us make sure those messages get there when you need them, DM us. *JoanO"
@115913 My mom is 80yo. She has a flip phone with @117735 She does not text or use data. I need a simple plan for her that is not ridiculous. I am only allowed 10 devices on my plan with ATT. I need her on her own plan. HELP. | @149068 @115913 Hey! We'd love to check out all of her options. It's important to have the best plan for her usage and budget. Send me a DM and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast
"@sprintcare your service is terrible in zip code 30004 #sprintsucks | @814334 (2/2) Please send us a DM, so that we can further assist you. Thank you! - WR"
@sprintcare your service is terrible in zip code 30004 #sprintsucks | @814334 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"Y'all have the worst LTE @115714 | @218319 If currently having issues with LTE services, please confirm is this happening at just one or more locations? Please send us a Direct Message, so that we can further assist you. -PC"
"Terrible customer service experience at @115714 store at the Polaris Mall. Super arrogant salesperson. Sprint couldn’t care less about existing accounts. Moving back to @115911. | @814335 We do apologize that you had a negative experience, we can provide feedback on the store if you'd like. You as a Sprint family member are important to us, we would hate to see you leave. Please DM us -Maria Q"
Aight I think it’s time for me to part ways with @115714 shit is trash. | @486858 Oh no! What is going on? -JM
"Last night, the @sprintcare rep on the phone removed my late fee because he said he understood how things get chaotic when moving and recommended using local honey in my tea for my cough. Now that is customer service! | @814336 Thank you for recognizing our Customer service representatives.  We hope you feel better soon, thank you for being a loyal Sprint customer!"
@TMobileHelp I am having issues with the orders I placed. Can you please help with expidited shipping as these are my new lines added to my account? | @784624 I'm so excited for you to get your new phones! Send me over a DM and we'll take care of you! https://t.co/eNOMRUc3s7 *Shannon Pelletier
"@115911 your voice and data services have been awful in the last couple of weeks in Alameda CA. What’s going on? | @566971 Let's take a look at that, Miguel. DM us, we'll make sure you're connected when you need us. *JoanO"
@TMobileHelp can you please boost your service/signal in Hayward? | @814475 Hey there! I would love to look into your coverage closer! DM me! https://t.co/86MicZnF9C *WarrenCamp
"@TMobileHelp - confused why my upload is two times faster than my download.

Just tested @115911 in : 11.0Mbps using https://t.co/2cUIIbhD0k #opensignal #speedtest @56095 https://t.co/fABRIAGGME | @526692 I'd love to make sure you are #MagentaConnected! 🔌 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
"@115913 @115911 why do I have to add a line for the BOGO phone deal?? Do you guys not like existing customers, and are only interested in new customers? #CustomerService #customerappreciation | @814476 @115913 Hey! The BOGOs are awesome deals. In order to qualify for this particular offer, adding a line is required, but if that doesn't work for you, we have a ton of other offers. Check them out here: https://t.co/aIZPWLwowe *AlissaFast"
"@115913 how does someone add buy two iPhones and add the to an account that's not yours? Well it happened to me and t mobile said they have to keep them active to insure it was fraud, before they will remove them. Tell me where is the identity check for certification? | @814477 @115913 Hey! This is truly not the experience I want for you or anyone and would love to work with you toward a solution. Please send me a DM so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 #ceolifewhataboutthecustomerswhohavebeenwithyoufromthebeginning Tis the season for giving. How about starting by giving back to your loyal customers | @138504 @115913 Hey! I appreciate all of our customers and would love to go over all of your options for a holiday deal. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Unbelievable! Despite all the efforts yesterday to retrieve my package @115911  and @115817 have failed miserably! Very #disappointed, wasted so much time and noone is doing anything - #complaint #tmobile #ups | @221395 Waiting on a package to arrive is not how we want you to spend your time! I've got your DM and I'll be messaging you back in just a moment! https://t.co/GfMqTm3Joc *LizRackliff"
"At #texaschildrenhospital #tmobile I would have thought higher up, better service. @115911  :( https://t.co/43YjQULoia | @814478 Hey there, Steven. Please send over a DM and let's work on this for you. Sounds like service is the last thing you should be worried about and we are here to help! *BrookeK"
"@115913 @116755 still waiting for a call or email from the executive office regarding a recurring issue that keeps happening... | @185643 @115913 @116755 Hello! We're here for you and would love to get you an update. Please send me a DM, so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp 
You have blocked the IMEI of my Samsung J7 IMEI __credit_card__
Please unlock it I have purchased the balance of the phone device was paid $78. You still have not unlocked that’s like a blackmailing is totally not acceptable. | @814479 Hello! We're here for you and would love to help. Please send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115911 we need to come up with a solution time is NOT on my side | @803389 Hey Coko! We're always on your side! Send us a DM so we can take care of you ASAP! *WhitneyJ
"@TMobileHelp 4g in Staten island....cmon | @365747 Tech girl is here to help. Please send me a DM, and I can look into this. :) https://t.co/NICrRPn7OP *SierraRichards"
"@115913 @TMobileHelp 
Tmobile has blocked the IMEI of my Samsung J7 that I have purchased. The customer service sending me to tmobile store the tmobile store to customer service such a shame blocking the IMEI  of cheap phone so you can’t make calls  
IMEI __credit_card__ | @814479 @115913 Hey! I'd love to work with you toward a solution. It's important to have your device working. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115714 if ur reading this - where’s the service at? | @814770 Please send us a DM to check your services. - EG https://t.co/rMApsV8PQY
"@sprintcare its more like sprint DOES NOT CARE, I have been a loyal customer for over 7 years and you cant help upgrade a line/set up on a new leaseing program? You guys will payout other people to switch carriers but cant help a current customer? what would you guys do @115725 | @813848 We can help you Emily!  Please direct message me with you request and we can move on from there!  If you need general assistance than I can help here. -MB"
Sprint is such a worthless company @115714 reps have lied to me 3 times about unlocking old phones. Still not unlocked sigh | @221556 I'd love to have the chance to assist you with this. Shoot us a DM to further assist. - JM
I need a better deal telephone company like for real @sprintcare  sucks 3 days trying to get to talk to someone not the damn machines | @319762 I can understand your frustration. I can contact you myself and see if there is anything that can be done for you. Is this ok?
I need a better deal telephone company like for real @sprintcare  sucks 3 days trying to get to talk to someone not the damn machines | @319762 Thank you so very much for allowing me to assist you today. Take good care of yourself and please don't hesitate to reach out to me again for any further assistance. Have a great rest of your week!
@115714 if you’re reading this —what the heck is going on with your service 🤷🏽‍♀️ | @814770 Hey! What's going on? Please let us know to further assist. - EG
@sprintcare I'm extremely disappointed in Sprint as an 11 year customer. I have a serious issue that needs resolution immediately. And I'm shocked that I have to continue to ask for help. | @814771 Sounds like something we need to look into. Tell me what's going on and I can help you. - RR
"I’d just like to know when @115714 is gonna get its life together here in the Virgin Islands. My phone hasn’t worked properly for almost 3 months. | @300428 We completely understand your concern, we are working diligent to restore all services on the island as quick as possible. -JM"
Moving towards this after 12 years. RT @486858: Aight I think it’s time for me to part ways with @115714 shit is trash. | @814773 Oh no! What is going on? -JM
"@116447 @sprintcare good morning, Network needs an energy drink. 2180 South 4th Avenue. 85364. dropping calls in this area too. https://t.co/L1E2uKUtKj | @166626 Thank you for letting us know.  Team @116447 will get this info to our Network team."
I need a phone return kit from @115714 | @814774 Sure! Please contact our order support department at 866-789-8292. -JM
You guys owe me 300$ plus all my time that was wasted trying to fix something that you fucked up!!! @115714 @sprintcare | @814775 This is not the feedback we want to hear from our customers. We apologize for the treatment that you had received. Kindly send us a private message for further assistance. -CO
"$tmus @115913 Have you heard about this cool technology called CRM? What a mess you have going. You should try the old management trick of calling yourself. #sorryiswitched | @646100 @115913 Hi Road! This is truly not how I want you to feel and would love to work with you to turn this around. Please send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"$tmus @115913 Have you heard about this cool technology called CRM? What a mess you have going. You should try the old management trick of calling yourself. #sorryiswitched | @646100 @115913 Thanks for the DM, Rod. You'll be receiving a reply shortly. Thank you, again. *AlissaFast"
"So we are talking by pm,  nothing happened so far but T-Mobile has reached out.  Tbc https://t.co/tbYqmc9eML | @130878 Hey! Thanks for sticking with us! I'm with you and sent you a DM! I'll see you there! *LaurenChan"
I’m so upset with @115911 😠😡 | @814793 Hey Mami! We're all smiles on #TeamMagenta! DM us so we can turn that frown upside down! *WhitneyJ
@115913 #whataboutloyalcustomerswhohavebeenwithyourcompanylongerthenyouhavebeenCEO | @138504 @115913 Thank you for your DM. We'll be sending a reply shortly. *AlissaFast
"Shoutout to @TMobileHelp for giving me a 3 day long runaround just to tell me that I need to speak with Apple about my iPhone | @269893 Your time is valuable to us, Joel! Please let us know if you need more assistance in DM and thanks for all your hard work reaching out to Apple! https://t.co/AsNixOq0xa *SekiaSmith"
"@115913 @TMobileHelp 
T-mobile illegally locked the device. Please note this Samsung J7 was regionally unlocked in USA. But tmobile locked for last 3 weeks. tmobile is not unlocking it every time they promise they will unlock it But they never unlock Its a nightmare for me. | @814479 @115913 Hey! We've got your DMs and will be responding shortly. Thank you! *AlissaFast"
"Yo @115714 I’m leaving you😡😡 you always wanna charge extra money for no reason😤 | @814822 Hello! That's not the way we'd like our customers to feel. Please, DM us with more details so that we can further assist you. Your business is important for us, and we don't want to see you going anywhere! - DA https://t.co/rMApsVqrfy"
"@115913 @TMobileHelp @115911 called yesterday to trade in my old iPhone 6 for an X with $300 statement credit and was told the promotion ended 12 hours ago and they couldn’t help me! I’ve helped bring 9 postpaid lines to you guys this year, what gives?! Help a brother out! | @815112 @115913 Hi Brendan! It's important to get the best deal on your upgrade and trade it. Send me a DM and we'll check out all of your options! https://t.co/3sF8qpf2nx *AlissaFast"
"I'm a would-be new @115911 customer. Ordered two iPhones Monday as part of #BOGOpalooza. Got ""Your order was successfully submitted"" email. Called now, rep says there was ""glitch"", ""order was never submitted"", need to redo. But they won't honor promotion. So no new customer. | @815113 We'd love to have you with us Tim! Lets check this out and see what our options are, DM us! *MelJ"
@115911 my phone is acting crazy and is broken can you pls send me a new one | @815114 Let's take a look and see what's going on with it! Send us a DM and we'll chat *ErikS
"@115911 called customer service but after waiting, an automated voice simply said, ""no one is available to take your call"" and it disconnected. Probably should rename this department... | @815115 Whoa, Amie! This is not the experience we want you to have! Please send over a DM and let's get to the bottom of things for you! We are here to help! *BrookeK"
"@115913 @TMobileHelp 
The phone had no balance cause it was paid 2017 of March. And Tmobile ensured me that the phone is unlocked. Tanks https://t.co/BqXNIQSnvT | @814479 @115913 It's important to us that we find a resolution. I will meet you back in DM. *CassyFitzgerald"
"okay @115714, i’m getting off my dads plan and getting my own plan, so where’s this stupid form i allegedly have to fill out? mind you there’s no email linked to the account of a 57 year old man so don’t screw with me anymore and just send me a link 🙄 | @461907 We understand your situation. You must both visit the following link and complete the steps shown there to complete a change of ownership: https://t.co/bNluJeQart . - JF"
"I have to admit, if @115714 can make it ANY more difficult to upgrade a device for Christmas, it is time to call @117735 or @115911 and take ALL 10 lines with me... This is the most difficult and extended process in history... 7 days, 6 chats, 5 FB messages, 10 calls, NOTHING! | @815236 Hey! We'd hate to see you go! What's going on? Please let us know to assist. - EG"
"@124218 the worst service I ever have in my life . This company is a shit | @774943 Are you currently having issues with service? Please provide us with more details, for better assistance.. -PC"
"@115714 do u still sell #ProductRed #iphone7s | @815237 Yes we do! If you're a current Sprint customer login to https://t.co/KDKMy1BbDn to check ur eligibility & your iPhone offer. If you're thinking about joining Sprint click here https://t.co/tx6PV7Wovm & get in touch with sales by clicking ""Live Chat"" option ;) -MP"
"@115714 wondering if @160285 skins are available still. Called 3 stores, one told me i could get it online. I wasted 25 points for nothing. Can we get team skins at boost too or just Sprint? Because none in buffalo/Cheektowaga/Amherst have any left. Thanks! | @138776 Hi. Only at Sprint stores. - JM"
"@sprintcare I have been on hold for over 20 minutes after being transferred to corp. without an explanation as to why. I cannot access my account. Can anyone actually help me? #SprintIsWreckingMyWeek | @677941 Just to confirm, are you still on the phone? Please shoot me a DM so we can further assist you. - LP"
When you spend this much money with sprint and can't even get a simple issue fix or any kind of loyal rewards thinking of switching...@sprintcare @115714 @12346 https://t.co/JvKj2JrGej | @155355 This is not the feedback we want to hear from our customers. We have loyalty reward offers that are unique to valued customers like you. Kindly send us a direct message to assist you. -CO
hey @115714 you need better service around my job because how slow my phone is being makes me want to murder | @815238 Hey! Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
@115714 Y'all are TRASH af | @815239 Hi there! What seems to be the issue? We would like to assist you. - LP
"@115714 @sprintcare Hate being lied to!! Say one thing, give another | @324879 Hey there! Please shoot me a DM with details so that I can assist you further. - LP"
"@115913 When will T-Mobile be activating RCS? | @815420 @115913 Hey! RCS has been available, device dependent, on T-Mobile as early as July 2015. Send us a DM if you have additional questions. *AlissaFast"
@115913 Had the worst experience trying to order via phone and online with T-Mobile I am a two year customer and my account was flagged as possible fraud. Hello @115725 or @117735. Wanna make a deal? | @815422 @115913 Hello Chris! We've got your DMs and will be replying ASAP. It's important to get this all sorted and we're here for you. *AlissaFast
"@115911 my fiance is trying to go to @115714 because he can't just pay his payment arrangement off without adding the next bill which is not due yet smh | @629005 Hi there, Taylor! Let's take a closer look at this and find an arrangement that fits your needs. Send me a DM, and I'll get you the help you need. :)  https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
"@115911 my fiance is trying to go to @115714 because he can't just pay his payment arrangement off without adding the next bill which is not due yet smh | @629005 Hi, Get started here: https://t.co/TBsh2Eblq6 Conversation will be continued in your secured web browser."
"IM SO TIRED OF @115911 LIKE Y DO I PAY FOR SO MUCH AND STILL GET SUPER SHITTY CONNECTION | @815424 I know how important it is for me to have a strong connection on my phone so I hear ya, Bee! DM us here so we can look into this with you. *BlakeT"
Hey @115913 can we get the visual voicemail app fixed? Voicemail hasn't been syncing since the last update and it looks like I'm going to have to cancel my voice to text service | @815425 @115913 Hi Misty! It's important to have the services working that you love! Let's work together toward a solution on this. Send me a DM so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"Worse text message ever. Paying for something that doesn’t even work. @115911 https://t.co/M8zMV33tbO | @815426 We definitely want you to have the coverage you need, Liliana. Please DM us. We're happy to help you. *GiselleM"
"@115911 A few days a week my data/connectivity disappears for 45 minutes - not a phone issue. This is the last week its gonna happen. Switching to @ATT | @815428 Kenneth, we definitely want you to have the coverage you need. Please DM us. We're happy to help. *GiselleM"
"Update: The T-Mobile Twitter rep was a nice enough guy, but he's hamstrung by the company's rigid approach to device exchanges. Same with the previous two phone agents I spoke with. Back to @115725 or @ATT.  An absolutely unnecessary loss of a customer. https://t.co/1njRPmxdAF | @815648 We can definitely figure something out! Meet me back in DM, so we can go over some other options. *ChrisScott"
@115714 give me a customer service number that goes to a human please!!!! i can't reach a human being | @815750 I will be more than happy to assist.  Please DM your contact information. https://t.co/rMApsV8PQY
"@115714 has THE WORST service known to mankind. I literally never have service anywhere. I pay $220 for mine and my fiancés phone bill for nothing but a loading sign on anything I do on my phone! 😂😡 this is so frustrating, sprint! | @815752 Oh no! Since when are you having this issue? -JM"
@115714 you people have the worst customer service i have ever dealt with I’ve been on hold collectively for 4 hours! | @815755 Hello John we hate to hear you having issues with our customer services. Is there something I can help you with today?
Sprint has terrible reception. Terrible! I can barely send this tweet and i have 4 bars. @115714 | @815756 Do you usually have issues in one or multiple locations? How long have you been having issues? - WR
Sprint has terrible reception. Terrible! I can barely send this tweet and i have 4 bars. @115714 | @815756 (2/2) What seems to be the issue? - WR
Sprint has terrible reception. Terrible! I can barely send this tweet and i have 4 bars. @115714 | @815756 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
So my contract with @115714 is almost up.. @115911 ( @115725 fuck ya with ya net neutrality move ya pulling) what's up with the new iPhone's and plans. | @712221 we hate to hear you wanting to leave the sprint family. Is there something we can help with today?
"@sprintcare hello, I’m having issues with the network at a certain location that never had issues before. I tried reporting the problem, I’m not sure if that will do anything. I’m wondering if there is anything else I can do to help resolve this. | @815757 Please send us a DM with the location where you are experiencing this issue to take a closer look ourselves. - JF"
@TMobileHelp hey! could you guys please help me with something? | @815790 We've got you covered! Click on my photo to send me a message! https://t.co/gf5u76tUhT *JennyRowe
@115911 hi. When will we see band 71 in Phoenix AZ? | @815791 Hey Chloe what device do you currently have? *JasmineS
My iPhone X is out for delivery. I’m hype!! @115911 | @789190 YAY! That's amazing news! Enjoy your new iPhone!! *JennyRowe
@TMobileHelp help my insurance says I’ve used both of my claims but I have only used one | @299329 Oh no! I'll be glad to review some options with you. Meet me in DM https://t.co/vFlxW8eRD7 *RyanCulpepper
"@TMobileHelp HELP MY SERVICE IS GONE I WANT FIX | @815792 Hey Sabrina, I'll be your #TechnicianMagician. Meet me in DM https://t.co/vFlxW8eRD7 *RyanCulpepper"
"Hi @115911 you locked my SIM card  after I turned off my phone and now I can’t reach you through the app and can no get calls, very fun to be stuck in the cold outside without a phone | @815794 Hey There! We've got to take a look at this! Shoot us a DM and we'll get started so we can get you connected ASAP! *WhitneyJ"
"@115911 I payed for 2 day shipping on my iPad Pro but won’t get it until Monday?? I order this tablet on the 27th of this month wtf? | @815795 Hey, Rashun! I know you're excited to get your new iPad Pro! I've got to get on board like you on that and waiting is bittersweet though! With shipping, it's based on the time the order is ready to ship. Let's get you more info. DM us so we can chat. *KeithM"
"@115913 @TMobileHelp I will be migrating my line to a new
Plan in my name, keeping my device and number. Why is there no option for this when signing up for a plan on the website? I'm migrating it all, SIM included - I don't need a new SIM. | @221961 @115913 Hey! The website is amazing, but this option does need to be done with a representative. We're here to help. Send me a DM and we'll get started. https://t.co/3sF8qpf2nx *AlissaFast"
@115913 not happy with the service call I just had. I’ve had 2 issues with my account and feel like I’m getting the run around. Really second guessing my decision to switch my family plan.... | @815797 @115913 Hi Matthew! I'm sad to hear of your experience and would love the opportunity to turn it around. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
@115911 why do i pay for unlimited high speed data again?? https://t.co/WpANkwvgGX | @815798 Whoa! We've got to get this taken care of ASAP! Blurred lines are no good all! DM us and we'll take a look right away! *WhitneyJ
Store!  I made things WORSE!! Now he probably won't get any help for sure now!  How did this happen #NOTFAMILY https://t.co/lfezdm4fK0 | @130878 @115913 You are important to us and our offer to assist is sincere. I just replied to your DM and look forward to your reply. *MattLegleiter
"Who provides the best phone service in Missouri? @115725  or @ATT ? HALP. 

I barely have service there with @115911. | @278864 Whoa, Delainey! We can't let you go! Shoot us a DM so we can check this out and keep you connected! *WhitneyJ"
"@115913 I see u don't read your tweets,  automatic I am sure after hours of getting my hopes high 4 my bro nothing was achieved at all as a veteran & cust for 17 plus yrs Im told to have him go into store or call well he did that which is why when I saw https://t.co/lfezdm4fK0 | @130878 @115913 You and your brother are important to us, and we absolutely want to make sure everything is taken care of. I've received your DM's and will be replying shortly. *MattLegleiter"
"Long story short @115911 couldn’t exchange the phone, couldn’t accommodate me with the bogo even if I had 14 days grace period, and couldn’t extend the EIC! After being with they ass for over 7 years ! I think it’s time for a change 🤔 where is @115725 | @815825 @115911 @115725 Always happy to dig deeper with you if you'd like. Send us that DM and we can take another look at your account. *ErikS"
@226365 @115913 @226366 @TMobileHelp @226368 @815835 @136083 what to do when the cellphone lies and then gives you the run around for days? | @226364 @115913 No run around here - I replied to your DM and look forward to working with you there. Thanks so much for sending that over to us! https://t.co/93XwcSKFIy *RayButler
"SHOUTOUT 2 @115911 4 CARRYING THE MOST PATHETIC 4G DATA SERVICE IN THE HISTORY OF MANKIND. | @816012 Having strong connection is important to me, Andy. Let's take a closer look to see what's happening. Send us a DM. *RickK"
"@115911 I can't do NOTHING  with 6gb. Pray I don't need to use my internet out in an emergency. Sucks I have to wait to next month EVERY month to start over.  I just play GAMES! | @816059 Hello Nikki. We do have other plans and options we can help you with. DM us, we're here for you. *JoanO"
"@115911 the account specialist transferred me to someone else regarding crediting my account for my most recent bill cycle. This person tells me that because I have a no credit check account, he will not be able to credit my account for the horrible service I received. | @816155 Ah, gotcha. I see you just DMd us about this so lets chat there. *BlakeT"
"@TMobileHelp Hi! I have a question to a unique situation, can you DM me please! | @201434 Hey there, Jonathan. We can't initiate the message but we'll meet you there. :) https://t.co/vFlxW8eRD7 *RyanCulpepper"
"@115913 dude I have been having issues with my deferred Trade in for 3 weeks now because your team can’t get me my proper shipping label, have gone to retail locations and spoke with customer service. All for $1000 phone too I’m getting real upset | @816158 @115913 Hi! It's important to get that phone back in a timely manner and I'd love to help get to the bottom of this. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp @115911 still haven’t fixed sign-in security flaw for Gogo inflight WiFi allowing anyone with my phone number to sign in and enjoy free WiFi that I pay for. 🙄 | @119052 We can do better than that! Let me make this right. DM me. :) https://t.co/bwHAQCkoRc *DuncanWorks
@TMobileHelp I’m needing some help getting an old phone that is on hold. Any way you can help?? | @816159 Your T-Force team is always here for you :) I'll meet you in DM so we can get started! *JacintaJenkins
@TMobileHelp help! | @145021 I got your back on this! I have just responded to your DM: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"@TMobileHelp even though I don’t have you guys as a carrier, can I still go into your store to get help with puttting on a screen protector? You guys are the closest phone store to me | @649633 Lets talk options! DM me, and we can take it from there. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@ATT after 5.5y being a loyal customer, it’s a time to try @115911. $40 to use preiphone era data allowance on a 4d trip abroad? Are jk? outrageous. @117735 or not #global #ATT #sorrynotsorry | @126831 Sounds like it's time to make the switch to #TeamMagenta! Send us your questions in DM so we can get you set up! *ElleA"
".@115911 I began by contacting a customer care rep via chat to report really spotty service, dropped calls, slow to no network connectivity. This person recommended I call Tech Support to get help with the issues as well as compensation for my most recent bill cycle. | @816155 We want to provide you the support that you need. DM us and let's direct you to the right representative to assist your case. *JamieK"
"This is the freaking second time that T-Mobile has charged me twice for my phone bill and caused me to overdraft. @115911 | @816161 Whoa! That's no good at all. For somebody like me who's budgeting, I couldn't imagine. Our payment services like EasyPay are meant to be convenient and this shouldn't happen. Send us a DM so we can confirm what's going on and find a solution! *KeithM"
.@115911 I just had the worst customer service experience ever. | @816155 Oh no! What happened?! DM us here with some details so we can chat about it with you. We've got your back! *BlakeT
"@TMobileHelp wanting to upgrade to a note8 today in store, don't get paid until tomorrow but work the next few days and don't get off till midnight or later, do they take checks in store? | @482695 Greetings! Stores do not accept check payments! *TiannahReagor"
"I hate @115911 so much. All that company wants to do is lie to you and have outrageous hidden fees. | @816162 Oh no! I definitely don't want you to feel this way, Chelsea. Can you please DM us here with some more details so we can turn things around? Thanks! *BlakeT"
"I am done @115725 can you convince me to leave @115911 after 12 years? I don't want to pull my hair out any time I need support | @221962 Hey Bonnie, We love having you here in the #MagentaFamily I am replying to your DM right now. We'll continue our conversation there and get everything taken care of! *DanLawrence"
"@115913. Usually #TMobile is great. But tried to add a line & upgrade the family, and experienced awful #customerservice, long wait, AND a $95 fee bc you don't prorate bills!?!? Seriously?? Please help!! #CX | @816163 @115913 Hi! That's not the experience I want for you at all and would love to work with you to turn this around. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
Seriously messed up trying out @115911 @115913. Gave it a try for like a week and have been unable to cancel since then while they continue to try to charge us for service we never used and haven't had for months. Absolute nightmare. | @816226 @115913 I am bummed to hear that your services are not exactly what you needed. I want to get to the bottom of this for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115911 why do I always have to change the  quality of the videos on youtube? And the videos are always buffering when I change the quality. It's so annoying! | @816227 Let's take a closer look to see what's happening, Diana. Send us a DM! We're here for you. *RickK"
"Really disappointed that I would lose my @115714 credit from the Black Friday deals because a Rep messed up and applied my upgrade lease to the wrong phone number!  Would have to cancel the lease and reapply it without the credit. SMH! What a hassle @sprintcare! | @816282 Hello Lawrence, if you are saying that a representative made a mistake, and that is notated, then we may be able to still help you with the proper credit.  I wouldn't know without accessing the account.  Please direct message me if you like. -MB"
"@115714 don’t make promises to your customers that you can’t keep and then have pissy reps who don’t help.  I’ll just make the switch to AT&T instead. | @816283 Oh no. Hey Aubrye, thanks for mentioning us. We would hate to lose you here. We would love to hear more on this situation so we can help here. Would you please send us a DM? Ange L"
@115714 you guys are an actual joke and I can’t stand you I can’t wait for my contract to be over | @816284 Hey! This concerns us. Can you please send us a DM so we can assist you? -AL
"@115714 Been trying to upgrade phone for 4 weeks. One barrier after another. No one will resolve issue. Worst customer service ever! | @816285 I will gladly help you, please send me a private message. -CP"
"@115714  you guys are not following through on what your agent stats in a transcript.  We are trying to get a phone after paying off other phone and you won't let us do it.  Are you ending this relationship? We are trying hard not 2 but you are being so difficult! Why? | @138013 Hello there! How's all doing? We'd like to help, please be more specific and send us a Direct Message to further assist you. -DM"
"@sprintcare your network is slow as hell, fix it | @816287 (2/2) Do you usually have issues in one or multiple locations? How long have you been having issues like this? - WR"
"@sprintcare your network is slow as hell, fix it | @816287 (1/2) That doesn't sound fun. I see what you’re saying and I am happy to help fix this. - WR"
@sprintcare Can someone please call me directly I need help? I cannot get through to your customer service department since this morning. | @154369 Thank you for taking the time to speak with me.  Happy Holidays. https://t.co/rMApsV8PQY
"@116447 @sprintcare wow, what the heck is this.. 1x.. 1 city plaza. 85364 https://t.co/kTgGHVAwjA | @166626 Hello! We apologize for the problems you are having with the data. Team @116447 is here to help. Please send us a DM for further assistance with this issue."
@115714 your online agents suck ass | @816288 Hey! What's going on? Please let us know to further assist. - EG
1 https://t.co/RPXugROUei | @816290 Hello Jason we hate to hear you wanting to leave the sprint family how can we help you today in changing your mind about leaving?
"I can’t wait to drop #sprint!! I pay too much for shitty service! #verizon or #cricket, here I come!! | @816291 Hey there! We don't want you to leave the Sprint family. Send us a DM for us to change your perspective. -ND"
"@115714 out here making me feel like i’m 15 years old needing a fuckin signed permission slip to get off a plan. all this work just to pay my own bill? lol SEE YAAAA, switching today and putting you on blast for this stupid process forever 😂🖕🏻don’t @ me lol https://t.co/2o0VyEsE6T | @461907 but ◦Stores cannot process change of ownership requests involving an IB/Lease."
@TMobileHelp @115911 Where my IPhone X at though.! 🤬 | @664822 That awesome phone is going to be worth the wait!  Shoot me a DM and I can check on your order status for you! https://t.co/CpepB4KjFi *BrianBenderski
"@115911 hi i bought an iphone from here in morocco, and when i try to put my moroccan sim card in it , it won’t work !! They told me that i should contact you, pls help me | @816499 Hi There! I'm a traveler so I definitely get how important this is. Is your device unlocked? Send us a DM and we'll take a look at your options. *WhitneyJ"
Something has to be wrong with my phone or @115911 network https://t.co/MehlyD8UJ1 | @816500 Hmmm let's take a look at that with you Eduardo. Send us a DM so we can see what's going on *ErikS
".@115911 you are out of control, 1st you erroneously bill be >$100 which you won't return. Then sign on to shared $60 plan unlimited incl everything, and nxt 2 mos in a row you are charging me way more than $60. I think I am through. Your accting is a joke. | @559854 Hello Laura, I want us to make sure your billing experience is always correct. Please DM us, we're here to help. *JoanO"
Well @115911 didn’t stay true to paying everything off when you switch to them...I get a bill for my iPhone I gave them from sprint..a iPhone 7..but I had a 6...and @115911 has in there poss. | @816501 Oh no! That's not what we're about! We make promises and we keep them! Send us a DM so we can get this turned around! *ElleA
"@TMobileHelp Hey! So I'm looking to purchase a new phone, but my old prepaid SIM is a Micro-SIM. Would I be able to transfer my current number to a Nano-SIM? | @816502 HI, Robert! My name is Matt and I'll be your #MagentaHero today! Meet me in the DM so I can save the day! https://t.co/Mrhe7LI6A5 *MattRoyo"
@115911 is like a leach that won't let go.  #badservice | @285896 Hey Joshua! Anything we can help you with? We're here to help! Send us a DM and we'll chat *ErikS
FUCK @115911 I️ hate you hoes and I’m not paying my phone bill next month | @816503 If you have concerns about your bill we're always here to assist. DM us and we'd love to discuss options. *JamieK
"@115913 is the free in-flight wifi only on Delta? | @816504 @115913 Hey! Check out this page: https://t.co/oOdNTW4EOu  for all the details, including the most current list of Airline providers. *AlissaFast"
@TMobileHelp I dmed you :) could you reply back ASAP thank you | @231907 I have your DM!  I will see you there. :) https://t.co/HxATIJF0QV *KevinGray
"@TMobileHelp I want to add another line! :) | @816563 Terrence, my man! I got you! Sending a DM your way. *BrittanyJones"
"@TMobileHelp 

If you can ID calls as ""Likely Scam"" and everyone has been so to date. 

Why can't you just block them or send them to a special VM telling them that they have been blocked  because they were ID'ed as SPAM? https://t.co/QjbvUgynxi | @648909 There's a feature for that! 😏 It's called Scam Block and you can activate it right from your T-Mobile app so those pesky ""Scam Likely"" calls can stop hitting you up. Check it out: https://t.co/pwk2fKEEFp *BrittanyJones"
"@115911 I am very upset. A system update with known issues happens now we are forced to pay for upgrade to phone to replace.#j7 #tmobilescrewedus #notamanufacturererror | @816753 We don't want you to feel forced, Azure. Of course, we'd like for your device to be fully functional and for it all to be affordable as well. Send us a DM and we can discuss great options, like our smartpicks! *KeithM"
"@115714 where is my phone ☹️ | @816876 Please let us know, did you order a device online or through a Sprint store? -PC"
"@115714 still no resolution on failing to get IN WRITING the Buy 1 Lease 1 agreement on three iPhone 7s with three new lines of service I'm TRYING to set up. | @816877 Hey there! What's going on? Please, let us know a bit more about the issue you're currently facing. We're here for your friend. - FS"
"@sprintcare customer service is rude as fuck and I'm so tired of dealing with people who can't change the billing cycle to accommodate a loyal sprint customer. Wonder if @115911 would have this issue!!! | @816878 Hey Melly, thank you for reaching out to us. We have several alternatives to changing your billing cycle that might sound like sweet music to your ears. I would like to discuss it with you privately. Would you please send us a DM? Thank you. Ange L"
okay @115714 can y’all please ship my phone | @816879 Hello! You can check the status of your order trough our Sprint Website using this link: https://t.co/O1mkYIdKu5 - CE
"@sprintcare I have tried to call your service line because your chat and social media messages do not get my anywhere. I spoke to a rep who was nice but did not understand what I needed. I need to speak to someone because my service stinks. Can you help ? | @413050 Hey there! I would be happy to assist you, please send me a DM, so that I can assist you further. - LP"
@115913  why is the mobile network down? | @816911 @115913 Hey! I want you to have the best service available and would love to work with you toward a resolution. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
".@TMobileHelp is T-Mobile going offer the @122986 Pixel 2 and Pixel 2 XL? | @385630 Excellent question my friend.  Unfortunately we will not be selling it ourselves, but you can use the Pixel 2 or Pixel 2XL on the T-Mobile network.  It is fully compatible with our network, so it's full potential can be unlocked using our towers. *JonSimmons"
"@115911 my phone number gets ported by an unauthorized user. I catch it within an hour and apparently it will take “an unknown period of time” to reinstate. Meanwhile the thieves will use it to try and access who knows what. | @816912 Oh no! We take matters like this very seriously so please DM us here and we'll help out. We've got your back, Geeyung! *BlakeT"
@115913 funny how your company says they pay off your fees when you switch😂😂 I turned in my sprint iPhone 6 to you guys ...then get a bill from sprint for a iPhone 7...thanks a lot!!! @115911 @TMobileHelp | @816501 @115913 With our awesome Carrier Freedom program we pay up to $650/line to take care of your early termination fees and device costs - shoot me a DM and lets get this figured out. https://t.co/93XwcSKFIy *RayButler
"Thank you @115911 for charging my wife for making international calls on a cruise, not being able to confirm the calls, saying the calls were made before we left the port in Texas, and then agreeing to charge $0.30 a min for call we did not make. That is literally theft. | @611712 Hey Ryanne. Thank you for reaching out to us about this. Let's look into this and see what happened. More than happy to clear up any billing issues with you. Send us a DM so we can dig deeper *ErikS"
@115913 Hey John called your customer service reps and she told me if i wanted more phones on my account with 12 lines I can go back to Sprint If I want. I just wanted to take advantage of the S8 bogo 😐 | @817170 @115913 Hello! I'd love to check out all of your options for getting in on that great BOGO. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Now have to wait until fri,  more time Im not sure what's magical on Friday that can't happen today?  But whatever its really a lot to deal with,  truly is.  I never imagined this.  Just call him 2day get it over with https://t.co/uELIWgdxOU | @130878 If you have further questions for me, you can feel free to send another DM my way and I will be glad to answer all questions that you have. Thank you again. *AlexGill"
"@TMobileHelp I usually get a lot higher speeds then this. https://t.co/m4ZMrAAgNF | @327883 Lightning fast data speeds are crucial, no matter where you are! Let's get you back up to your normal speeds ASAP! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins"
So @115911 won't let me change my due date and then charge me late fees every month. I see the scam. | @817171 Hey there! We'd love to look into your billing with you to see if we can come up with a solution that works! DM us here so we can chat with you. *BlakeT
"@TMobileHelp I would REALLY love for someone to contact me regarding a promotion. However, if you're response is going to be ""This is the company line, the end."" I'll just go back to your competition. Tired of no employees standing behind your product or word. | @634036 We'd love to dive in and take excellent care of your promotion concerns! No party line here, my friend. Shoot me a DM here https://t.co/YIIspKfcMM and I'll start digging up an answer asap! *LynnetteTyler"
"@115911 @115913 leaving the country tomorrow need to JOD but it’s not working. | @292528 @115913 Hi! We're here for you and would love to help. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp Can someone respond to my DM please | @817174 I've got your back Scotty! Meet me back in DM :) https://t.co/vSikGOcxpA *TracyThompson
"@115911 why the heck is so hard to validate account for adavance program. Taking me a month, 30 min lasting phone call,  and via tweeter dm being asked repeatedly nonsense questions despite of having provided all the info, and I am still here spending my time for tmo error | @817175 I have all the Magenta power to make this right for you! I see your DM, so I will meet you there :) *AlexisDean"
@TMobileHelp can someone please DM me. Thanks :) | @265220 DM coming right up! :D https://t.co/BWwhdX6pV9 *BrendanLee
"Hey @TMobileHelp I claimed my free Panda Express bowl yesterday for #TMobileTuesdays and was looking to redeem it today, but there was a glitch or something and now it’s expired | @651344 Yikes! Let's make sure you #GetThanked , Stephanie! Send me a DM, and I'll check things out for you! :) To send me a DM, simply tap on my profile below. Thanks a million! https://t.co/6NxKsl5RJm *JoshHenegar"
"The headline says it all. Sadly, this was my experience today with #TMobile. @115913 @TMobileHelp @115911 #CX #CXfail https://t.co/G0mlChNn4W | @816163 @115913 Hey! We've got your DM and will be replying shortly. Thank you for reaching out. *AlissaFast"
I guess my three year @115911 experiment is coming to an end.  They might as well close down their retention department. | @815648 We can definitely figure something out Michael! I'm responding to your DM now. *ChrisScott
@115714 you have the worst customer service. I am counting the days until I can switch back to @ATT | @817262 We will hate to see you leaving the Sprint Family. We would like to take a look at the issue so we can further assist. Please send us a DM with details. - AP
"@115714 I just bought a iphone8+ from you and I can’t believe I don’t get the same service as a person with a galaxy 8. Yet I still have to pay the same as them. Got scammed by sprint I guess | @817263 Hey! Send us a DM with more details on the issue, we'd like to assist you with this matter. We'll be waiting for you. - CE https://t.co/rMApsV8PQY"
@115714 my wife just got a new phone and the lease agreement was emailed to her in Spanish. Called customer service and went back to the store - no one says they can help. How can we get the lease agreement in English? | @817264 What is the contact number associated with the agreement?
"Because of gun violence? https://t.co/k6ofFJbh0B | @817283 No Sir! They're for anyone who spends time in rugged terrain, works in inclement weather, or who may just have a clumsy streak. - RR"
"@115913 I normally wouldn't bother a CEO, but you seem to be the only person in your entire company that cares if a customer is satisfied or not. I've gotten the run around from 6 of your employees and need some assistance, please sir. | @634036 @115913 Hey! We're here for you and would love to review all of your options for our latest promotions. Send me a DM, so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"If I said it once, I’ll say it again! @115911 has the best @TMobileHelp EVER!!! I ❤️ T-Mobile! Best carrier ever! | @817433 Woohoo! Now that's a compliment. You're making us blush over here, Harley! 😊 We're the best because of customers like you! #MagentaNation 💞 *BrittanyJones"
@115911 so using Netflix that's included in my plan prevents me from having a Google play subscription billed??? #badbusiness | @817434 Not sure I completely understand your concern Kenneth. Send us a DM so that we can gather more information and offer assistance. *JasmineS
"I call @115911 and the say I can participate in the BOGO just go to the store where I purchased and it will be honored. Long story short I get the run around for 2 hours and went home with my old phone | @815825 We want to hear your feedback and make sure we get this resolved. Please send us a DM, so we can chat further. *JPL"
@115911 if I got unlimited data then why this shit so slow. I hate you | @817435 It upsets me too when I can't access data from my phone. Let's figure this out together Rich. Send us a DM to get started. *JasmineS
"@115911 @TMobileHelp @115913 so done. Wasted my break. And my time today and not for the first time. This weekend will be spent looking at other carrier options. #disappointed | @456563 @115913 Hey! I'd be sad to see you go! Let's work together to turn this around. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp Lauren Chan Please contact me Asap. | @730995 Hey Kim! Lauren and I are all a part of the same team. Let's work together and see what's happening. Send me a DM when you get a moment: https://t.co/hhkfSa6wT7 *JenniferJackson
"@115913 yo CEO why is my T-Mobile smart phone always so daum slow ??? | @817436 @115913 Hey! Fast data is super important and I'd love to work with you to get this resolved. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"hey @TMobileHelp 
sent you a DM about pixel 2 promotion related question . 
Can you please check and answer ? 
appreciate !! | @205652 Thanks for sending that DM, I'll meet you there! *NickSuzuki"
"@TMobileHelp VUDU CODE did not work. Help. | @817464 Thanks for reaching out, please send a DM so we can help out: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
"Check out my @55 result! It sucks @115911!! How fast is YOUR internet? https://t.co/3ePAlVvhvt #speedtest #SMH | @567979 Hey, Lester! We only want optimum data speed for you at ALL times! DM, us. We'll take a closer look! *KellenF"
"I'd give  @115714 and a thumbs down and minus 10 rating if I could
Last year tricked by the advertisement for 4 free phones, they are not free!. They are only free as long as you have that phone you get a small discount each month. Once the phone broke, I had to pay off 150 for | @817750 Hi,Get started here: https://t.co/wg2eOt2ePG Conversation will be continued in your secured web browser."
12 customers waiting for sales. 8 employees in sales talking and laughing not helping a damn person. Of course I say something now Im being helped with a attitude @115714 @sprintcare  Get your employees my phone bill to damn high | @817751 We're sorry for any inconvenience and we're glad to know you're being assisted now. Shoot us a DM if you require any further assistance. -MH
@115714 FUCK YOU GUYS I PAY MY PHONE BILL AND MY SERVICE IS OFF YOU GUYS FUCKING SUCK I HATE SPRINT! | @817752 This sounds wrong. Let's take a look at your account to verify what happened. Please send us a DM to better assist you. - JF
"Why is my order still pending. It's about to be two weeks... @sprintcare | @727971 Hello there! We'll fill every order, we won't leave you out! We'll email you as soon as your phone is ready to go. Keep tracking your order at https://t.co/RDgqxv7W9w . -MH"
"My phone bill is literally due EVERY WEEK fucking with @115714. They’re the WORST company. | @817754 Hello there! This is not the type of feedback that we like to see from our loyal customers. Please send us a Direct Message, so that we can further assist you. - RU"
"his free phones remaining balance plus buy a new phone. Now, I had something cause me to have my payment be 15 days late, called to make an arrangement for 12/1/17, but they would only do 11/28/17. https://t.co/gC3I6nDkSs | @817750 We apologize for the inconvenience,. My resources and tools are limited in this platform and your concern needs focus and special attention that is why we will need further assistance of our Dedicated Team at (888)211-4727 to check this matter for you"
"@115714 awful customer service, back In May was very excited about getting the new Galaxy S8, dropped it on my second day and got a small chip on the top, left back. Ok, my fault, bought a case. Yesterday a violet vertical line runs across the screen. And I get no help from you? https://t.co/LmHhh1lAbx | @817755 Hello, you mentioned a violet vertical line?"
"@sprintcare Hey Sprint, are you down in NYC? The is the first time I have no service. I am in upper manhattan.... | @817756 Let's take a closer look into this for you. Please send us a DM with your nearest cross streets to review your area. - JF"
"@115911 cell service in downtown Chicago is like the famous rapper's best friend — he's allowed on stage but he's got ZERO bars #TMobileTuesdays #TMobile | @279992 Let's check out what's happening in your area, Deepak. Send us a DM so we can get you on track with our #MagentaNetwork 🎵🎶 *RickK"
"@TMobileHelp  Question:  When receiving an incoming call my phone can sometime  identify it as ""Scam Call/Likely, etc"".   While I understand my phone is  smart, how does it know the phone # is a scam? | @731223 It's because our network is just as smart as that phone. :) It's actually  something called Scam ID! Click here to send me a DM and we can tell you all about it! https://t.co/d1S6HbjKIz *JustinRhodes"
"@TMobileHelp I'm getting fake tmobile messages on one of my lines | @489979 Lets put a stop to that! DM me, and we can get to work. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"Fuck @115911 over charging me for shit I never got 🙄 | @818019 Whoa! That's not what we're about, Leslie. I would absolutely be shocked with any surprise charges for services I don't receive, with any company. Let's investigate this further and confirm. We'll figure it out! DM us so we can find a solution. *KeithM"
@115913 please make it clear to customers that adding the Netflix plan limits the in app billing options. #liedto | @817434 @115913 I truly appreciate the feedback and will reply via DM shortly. *AshleyNelson
okay i thought i was the only one. this shit happens at least once a month. smh https://t.co/EyPiPm0cRS | @818147 Hi there! Let's check on that service for you. Please send us a Direct Message in order to further assist you. -Y.F.
It’s @115714. They’re horrible 😩 https://t.co/CeoDGcUKG4 | @268276 Hi there! This is not the way we want you to feel and we would like to help. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
@115714 can yall tell me what I pay 100 a month for cause it sure aint service | @818149 Hey there! Are you having issues with the service? How long has the issue been happening? Is it impacting anyone else in your household or around you? Please DM us. - AP
"@115714 has the WORST coverage. Can't even get proper coverage in #augustaGa. My phone reads LTE all the time..ugh!! | @563001 Let's work together to get this fixed. How long has the issue been happening? Is it impacting anyone else in your household or around you? Is the issue also related to voice, text or data? Please DM us so we can further assist. - AP"
"Make sure you know what you’re being charged. Just got over $20 taken off my @115714 bill for items I called them out on. | @818150 Sounds like something we need to look into. Please, shoot us a DM with more details to further assist you. -MH"
"@115714 @sprintcare this isn't a great start to our relationship. In the amount of time it took me to figure out if my last messages were ignored, the chat was ended because I didn't respond. https://t.co/hIFGIRkIu5 | @627171 Hey there! Allow us to help you change this feeling towards us. Shoot us a DM with more details on your issue to properly assist you. -MH"
Hey @sprintcare I’m only receiving 3G or 1x here in San Antonio.  Not sure if you’re having network problems here.  Thank you! | @818152 Hi there! Let's check on that service for you. What's your zip code and nearest cross street? Please DM us. - AP
"Yo @115714 please tell me what I have to do to get better phone connection? my phone fucking SUCKS. This is not right at all. Y'all really STEALING ppl money, y'all are a SCAM. Omg | @379779 Let's work together to get this fixed. How long has the issue been happening? Does it happen in one or multiple locations? Is it related to voice, text or data? Please DM us with more details so we can further assist. - AP"
"So not only did @115911 @TMobileHelp take 3 days to process my order, @115817 @UPSHelp  leaves it on a truck instead delivering it on time.  I paid for faster shipping now I may just return it. https://t.co/AlyE5BgqTB | @134035 Don’t you worry, I am on the case. Please send me a DM, so I can help. https://t.co/NICrRPn7OP *SierraRichards"
"@115911 why is service in the Seattle airport so bad | @324820 I love staying connected on-the-go, especially while I'm waiting for a flight. Doing the same? We can be sure to figure out what's going on with your connection. Send us a DM and let us know what issues you're running into so we can find solutions. *KeithM"
Can you help me get my pixel promotion. It's been awhile and haven't gotten it and was wondering were it was. I have the email saying that it is being processed but haven't gotten it @115911 @115913 | @492955 @115913 I want to ensure that you receive the promotion that you applied for. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115913 @TMobileHelp useless staff, didnt know the rules of the 14 day exchange. Now I can’t exchange mine | @818303 @115913 I want to ensure that you have a working phone that you enjoy. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
@TMobileHelp y'all are awesome! Thanks for your quick response and amazing customer service! | @265220 All the #MagentaLove  Thanks so much for being a part of our #MagentaFam <3! *VictoriaPollard
"@115911 we've had such a great thing... until now.   I've never felt like I got shoddy customer service until now. Maybe @ATT or @115725 or @115714 can take over my family's plan and help us have a #MerryChristmas. | @818589 We will gladly, check us out at https://t.co/9ABiXqmY33 -CP"
"@115911 we've had such a great thing... until now.   I've never felt like I got shoddy customer service until now. Maybe @ATT or @115725 or @115714 can take over my family's plan and help us have a #MerryChristmas. | @818589 We want you to have the best experience with us, Shanna. Send us a DM and let us know what happened. We're here for you. *RickK"
"@sprintcare @10680 I need to speak with a blackberry expert on how I can reboot my q10 without losing data | @197433 Hey there! Regarding your concern, you should create and save a device backup file on your computer. Maintaining a current backup file on your computer might allow you to recover device data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. - FS"
@115714 at one of your stores for 30 mintues now and no one has greeted me. There are quite a few people waiting for service and no one has signed us into the kiosk. Smh. | @818590 Hi there! How's all doing? How can we assist you from the platform? -DM
"Honestly @115714 your coverage in Murray KY needs to be improved. | @818591 Hey there! Are you having issues with the service? Let's work together to get this fixed. How long has the issue been happening? Is it impacting anyone else in your household or around you? Is it related to voice, text or data? Please DM us so we can further assist. - AP"
@115714 is OUT here man💥😂 I wish I could afford a new phone homies https://t.co/jt5B8zEhxC | @818592 Hi there! did you resolve the inconvenient with your home button? Send us a DM giving us more details on what happen. - CE https://t.co/rMApsV8PQY
"my internet is so fast, come throuuuuu @115714 | @592630 Hey there! How can we assist you today? Services Issues? Account information? Device Issues? -MM"
"@115714 I'm disgusted. I am 8 months pregnant and have driven many hours, spent hours on the phone and still don't have my new phone | @818593 The only way to be locked out is if the wrong pin or answer to the security question was incorrectly entered three times.  If that is not the case, we have no way of locking a customer out of another business system, however I hate to hear you are going through that to upgrade."
I finally got rid of @ATT! Now i just need to get rid of @sprintcare @115714 | @818595 Hey! That's not the type of comment we'd like to read. Please let us know details about your case so we can further assist. - AP
@115714 on average you drop about 7 of my calls a day and I live in the city.. also every sprint store I’ve been to has the worst customer service | @818596 I hate to hear you are having issues with dropped calls.  Have you contacted our technical support specialist at 888-211-4727 to do troubleshooting for your dropped calls?  Also you can log onto your Mysprint app on your device and report your dropped calls to our network team.
"I would really appreciate some information as to why we pay $500/month for 5 phone lines only to drop calls 6+ times within a 15 minute time period. Consistently. Updates & tech support have done nothing. 🤯🤯🤯 @sprintcare @115714 | @387084 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"@115714 your same day service is garbage how you gonna charge $20 to ship a phone that’s got full coverage already and we pay extra to have I️t next day and it’s been 5 days i want my money back! | @818597 We will get this solved, just shoot us a DM so we can step in to help. - FS"
"@115911 look at the speed at 91744 since last 2 years same no charges at all. https://t.co/eOflGBBbod | @818631 I know you want to have those data speeds trending upward, and we can certainly check into this for you and help make this happen. Shoot us a DM, so we can dig into this for you. *JPL"
@115913 @115911 your cust care sucks. U cost me thousands in time & $$. Terrible support & wrong info for intnl biz w real consequences Horrible mngr just spoke to. Go read notes on my act. Appalling lack of svs or Empathy after your actions/failure #badbiz #servicefail | @818632 @115913 I want to ensure that we get to the bottom of this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115913 - just found out that I've been with @115911 for: 15 years, 3 months, and 27 days.  I'm thinking about switching carriers but I'm sure you can help me out...#LongTimeRunning | @364539 @115913 I surely don't want to see you go. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@115911 Customer service is everything, you guys have very rude staff. I'm discontinuing my service with you. Word of mouth is key for business. | @818633 We take pride in providing excellent customer service and if that didn't happen in your case, we want to find out what went wrong and make sure we get you taken care of. Please send us a DM. *JPL"
"Is anyone having problem with @115911 service in Hawaii?  It is terrible for me and the 611 number keeps hanging up on me | @818634 I rely on my service to get me through the day! Let's make sure you're connected right away, Garry! Send us a DM and we'll be here to assist. *KeithM"
@115911 @TMobileHelp if I use amazon Echo/Alexa to play Spotify via my mobile hotspot will it count against my data if I have Binge on turned on??? | @818635 Sounds like Music Freedom! Send me a DM so I can explain the details! *PhungDao
@TMobileHelp Which phones are supported for the #Getoutofthered promo | @818636 Great question!  I'd love to be your #MagentaTourGuide and get you some info on our #GetOutOfTheRed promo!  Just click https://t.co/IvLqMUwEUf to send me a DM.  Thanks for your interest in T-Mobile and I'll be standing by to assist you further! 👊🏼💪🏼 *Frank Maez
@@115911 y’all need to issue another case and screen protector I reported it stolen. | @416990 We can take a closer look at your options. Send us a DM! *RickK
"@TMobileHelp necesitk su ayuda para un movil , puedo hacerlo privadamente | @818906 ¡Claro que si! Solo envíenos un mensaje privado y aquí con muchísimo gusto le ayudamos. ¡Gracias! :D *OscarSalaiz"
"@TMobileHelp Is there somewhere on the site, Where I can find a trade in vaule for my phone? | @204510 There sure is! https://t.co/QL0Zgrg1WT DM us if you need any details! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@TMobileHelp hey guys, i tried to redeem the Snaple and the Hersheys and i never had an issue with the app but today was the day... They both got stuck (attached pic) https://t.co/1vPYZWILXy | @818908 Aww, that's not the experience we want. Meet me in DM I'll see what we can do for you. https://t.co/vFlxW8eRD7 *RyanCulpepper"
"@118302  @158861, @115911 @TMobileHelp and @115817 @UPSHelp just cost you a sale on the new #V30plus | @134035 No desire to bug you, but we are truly here if you need anything at all! https://t.co/99Z9nj0518 *RyanMitchener"
@115913 @115911 my wife and I switched from @115725  because you were the uncarrier. This week I've got nothing but the run around completely upset just want what we where promised | @818909 @115913 Welcome and I want to turn this around for you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
Severely disappointed my @115911 “unlimited” plan now means a max of 5GB LTE in Canada and Mexico. What happened to being a leader with no hidden loopholes? @115913 | @582180 @115913 I here if you have any questions about this plan update. DM me https://t.co/Mww69Rzn7a *AshleyNelson
@115913 switched from @ATT and having the worst customer service experience w T-Mobile. Qualified for reimbursement and still can’t get it. Spent over 5 hrs on phone and still can’t get answers | @818910 @115913 You deserve the reimbursement that you were expecting. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"I have a better chance of meeting Santa than actually getting my phone I ordered from @115911 | @234329 Oh golly me. Please send me a DM, and I can look into this. https://t.co/NICrRPn7OP *SierraRichards"
"@115911 @TMobileHelp how do I refuse a package if @115817 @UPSHelp never takes it off the truck?  Can I schedule a payment for your service then ignore you? #customerservice is a joke.. https://t.co/kq4lVCu4iA | @134035 Great question, I'd love to provide you all the facts! DM me, and we can go over it all together! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"I think I'm going to lose my mind.
@115911 is making me go insane.

I've spoken to 10 different customer service people on the phone. I keep getting transferred. | @818911 Oh gosh! We want your experience with us to be great. Shoot us a DM here and we'll make sure to assist you as soon as we can. *ValerieP"
"@115913 hi, love @115911 ,but we signed up a few months ago saying wed get our old phones bought out,Call center sent us to store, store sent us to call center, then manger said google phones ❌eligible, which we were TOLD day 1 they were. Please Help, since ur empoyees cant | @603425 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@115714 ahhhh, and it starts again. Issue still not resolved. Account rep from corporate says ""... your local store needs to fix the issue, they will reach out to you... but I will be calling you on Tuesday to make sure he did..."" That Tuesday passed 2-3 weeks ago... Go figure! | @418597 Hello Jeremy! We will send you a DM shortly."
"Can someone tell me how to speak to a customer service rep @115714 I just keep on getting an automated message! The are about to lose a customer! | @818991 Oh no! Your business is important to us, and we don't want to see you going anywhere. How can we assist today? We're here to help! Please send us a direct message. -CO"
"Why is @115714 website absolute garbage. Every month I try to make a payment and it NEVER works. @sprintcare #sprintsucks they can’t even take my money correctly!! | @818993 Hey there! You’ve come to the right place. Please, send us a DM so we can step in to help. -MH"
@116447 @115714 I have never experienced this level of customer disservice before. 5 hours trying to get the right dept. to help. | @818994 Allow Team @116447 to look into the matter. Please follow and DM for assistance. https://t.co/4FJGPhsm6n
"@sprintcare I am not allowed to receive MMS while on calls. Is this something I have to deal with because of the phone I have. LG G6 | @818996 If you want to learn more about SVD, we encourage you to take a look in our community section trough this link in our Sprint Website: https://t.co/eET00lKmpu (3/3) - CE"
"@sprintcare I am not allowed to receive MMS while on calls. Is this something I have to deal with because of the phone I have. LG G6 | @818996 CDMA + LTE, or CDMA + Wi-Fi is the primary combinations for simultaneous voice and data. The experience varies when using SVDO, under optimal conditions the data speed is equivalent to EVDO. (2/3) - CE"
@sprintcare I am not allowed to receive MMS while on calls. Is this something I have to deal with because of the phone I have. LG G6 | @818996 Hello there! We understand your position and how frustrating it can be. Sprint Spark devices are not Simultaneous Voice and Data capable unless connected via Wi-Fi. Simultaneous Voice and Data can be achieved with either LTE or Wi-Fi coverage. (1/3) - CE
Dear @115714 you have by far the worse customer service and also the worse cell phone service. Precisely why while I was at the store I heard other customers complain about the same thing. They also have intentions of looking for another cell phone provider just like myself | @818997 That sounds frustrating. Do you have your receipt from when you first purchased the charger at the store?
"Dear @115714 you have by far the worse customer service and also the worse cell phone service. Precisely why while I was at the store I heard other customers complain about the same thing. They also have intentions of looking for another cell phone provider just like myself | @818997 Good evening. Thank you for your feedback. If there is anything that we can assist you with regarding your account or service, please let us know. We are here to help"
"I fucking hate @115714 customer service . Terrible every time . | @818998 Hello, what's going on and how may we help you?"
@sprintcare looks like I'm not getting all text messages again... Long time customer and it's happening way too frequently. I'm very annoyed. | @818999 Let's work together to get this fixed. Is the issue also related to voice or data? Is the issue impacting anyone else in your household or around you? Does it happen in one or multiple locations? Please DM us confirming the ZIP code and nearest cross street. - AP
"Getting annoyed with the constant spam texts I receive that always come through with a different number. Blocking the number doesn't help, they just use a different number. So is changing my number once again my last option @TMobileHelp ?. | @819189 We want to help you get these annoying messages to stop! Please shoot me a DM here https://t.co/jAb1JkOMRy  *AngieShaw"
"My service at work sucks! Gonna b a long boring night at work where I'm not gonna b able to b entertained by my phone 😒 thanks @115911 | @794033 Certainly don't want that to happen, so let's check out the area and find out what we need to do to get you that signal you need. Shoot us a DM, so we can investigate. *JPL"
"So @115911 doesn’t exist in Charleston WV. No service trying to do business... #notGood #tmobile | @819191 Hey Robert, we want to make sure that you're connected. Shoot us a DM here with more info and we'll assist you as soon as we can. *ValerieP"
@TMobileHelp can’t deliver an email within 2 hours so I can get my order processed. I even paid for expedited next day shipping! Willing to bet that @115725 can get me a new phone tonight. #tmobile #tmobilesucks #rippedoff #poorcustomerservice | @819192 That doesn't seem right! We want to make sure you get your new phone in your hands ASAP! Send me a DM so we can get to the bottom of this 😊 https://t.co/wpL37NrHcr *AlexisDean
@115911 has the worst customer service representatives who know nothing about what they are offering . | @819193 Yikes! What's going on? DM us with more info and we'll assist you as soon as we can. Team Magenta is here for you! *ValerieP
Seriously @115911 @TMobileHelp Every time I have to deal with this! https://t.co/fL0cR6LeX3 | @639446 That's not super convenient! Let's get this to stop ASAP. Send me a DM when you have a moment! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"Once again. @115911 does me wrong by cancelling my account the next day after a full payment & tries to charge me a 35 reconnection fee. Don’t trip @115911 no need for reconnection because I am not coming back 📶🚮 | @514359 This sounds like maybe something didn't happen quite right. I'll meet you back in DM, we'll figure this all out! *JessicaBrenhaug"
"Why did T-Mobile sell me on the buy one get one offer and then tell me I had 14 days to upgrade if I want to, then I show up wanting to do an upgrade and now they’re telling me the promotion will be invalid if I upgrade and I will be having to pay for two iPhones @115911 😓 | @819194 Hmmm. This is absolutely not the experience we want you to have, we expect clarity and transparency for you. Send us a DM so we can discuss what happened and your options. *KeithM"
"“Unlimited” @115714 😴 https://t.co/shIp3rVk1S | @819343 Let's look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
@TMobileHelp no “Magenta Friday” deals this year? | @680488 No information on my end currently! :) Stay tuned on https://t.co/DeHNBpIpuF for any announcements about our upcoming deals! :) DM me if you have any further questions! :) https://t.co/86MicZnF9C *WarrenCamp
"Check out my TRUE Speed Test on @115714 on 4G in Winter Haven, United States via #opensignal #SlowData #Not1Percent https://t.co/xajaNzvLoR https://t.co/ADbqBWV3Ms | @277476 Hello Cory! We can help you with your Sprint account."
@sprintcare why can’t I get good customer service?? 😡😡😡 | @150243 We are very sorry that you feel this way. We will be glad to help you.
@sprintcare can you like no ignore me? K thanks. | @819456 Hey! Hope you’re doing well today. How can we help? - AP
"@sprintcare can you like no ignore me? K thanks. | @819456 Let's work to get this fixed. Is the issue impacting anyone else in your household or around you? Does it happen in one or multiple locations? Please DM us, include the ZIP code and nearest cross streets of the locations where you are experiencing this issue the most. - AP"
@115714 how do I configure my new @138021 GN8 to the network? | @233099 Hey there! You can use the self service option at https://t.co/vfeKg21D1W or if you'd prefer we can further assist you through this channel just shoot us a DM. -MH
"Fellow @115714 customers! Is this a genuine message, or have I picked up some form of virus? @sprintcare https://t.co/g1gklBDqcq | @819457 Thanks for reaching! It seems there're some settings ready to be updated. You can try going ahead and updating or confirming by going to Settings > General > About. If an update is available, you'll see an option to update your carrier settings. -MH"
"On my life, i have been with @115714 for over 8 years and i swear to God they got the worst customer service.This why I’m about to go to Verizon smh | @819458 Oh no! Hey King, thank you for reaching out to us. We would have to lose you. I can guarantee you we can find a resolution to your service issue. Would you please send us a DM so we can fix it? Thank you. Ange L"
@116447 @sprintcare  called and person was not aware of this. 

https://t.co/qyaYzhdW2M | @818994 We can definitely look further into this if necessary. If you like an analyst to reach out and further discuss this please DM us your contact info. Thank you.
@115913 I’ve been with you guys for years now and I’ve had many issues with this 6S that i have and it’s not fair that i have to be stuck with it for three years because i can’t afford $516 outright. And y’all offer to troubleshoot but give me bad phones. | @757945 @115913 You deserve a working phone. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@TMobileHelp I receive a phone call from someone saying they are from T-Mobile basically asking about how my service is going but wanted to ask if that’s normal. It felt like one of those scam calls. | @819482 Let's definitely make sure that's legit! Send me a DM so I can look closer! https://t.co/iq4B8dCJFx *JessicaBrenhaug
@115913 your customer service people lied to me about me upgrading my phone for zero down payment and then stated i needed to lay $516 for an iPhone 8 and I’m severely pissed off. This isn’t fair. I was told i didn’t have to pay ANYTHING | @757945 @115913 Let's chat and get to the bottom of this as I want you to be able to upgrade. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115911 You guys are worst, I had 5 lines under my account but charged me for 9 lines and made me on hold for 3 hours just to talk to representatives. | @819483 We would be able to assist you here on Twitter, Sujith. Send us a DM. We're here for you. *RickK"
"@115911  I am not able to access network on Samsung C9 pro at Westin dallas park central. I am using a sime from Clay. Please address the issue as soon as possible. | @819484 Hey Manoj, thank you for reaching out to us. Send us a DM and we can further assist you. *ChanneyT"
@115913 WHY can’t I see my account online fix the website. | @699856 @115913 Being able to access your account information online is really important. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"First time EVER my phone bill is under $100 ‼️ @115911 🤙🏽🙌🏽😊😊 | @819485 Gotta love saving some coins, Monique! Shoot us a DM here if you'd like us to look into your bill to make sure all is well. *BlakeT"
@115913 @115911 @TMobileHelp I HAVE BEEN WAITING SINCE SEPTEMBER FOR A REFUND??? GOING LIVE AT 9PM TO TELL THE ENTIRE STORY ABOUT TMOBILE SAYING REFUNDS GET LOST IN CYBER SPACE. | @819486 @115913 That is a long time to wait for a refund and I want to see what the hold up is. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
@115911 signal sucks at my house. I regret switching ☹️ | @819765 Oh no! We want your service with us to be great and we're here to look into this. DM us with more info and we'll assist you as soon as we can. *ValerieP
@115913 @TMobileHelp @115911 I need your help John. Can you PLEASE look into my issue??? | @138054 @115913 @115911 I am here for you and I want to help. I will reply to your DM soon. *AshleyNelson
"Hey @115911, is it normal for ya’ll to leave customers on hold for over 40 minutes without checking in on them or...? https://t.co/sMUAOgshYh | @134037 Michelle, we truly understand that your time is valuable and I know it's no fun waiting on hold. If there's anything we can do to help, shoot us a DM here and we'll take care of ya! *BlakeT"
Here’s a never before seen image of the @115911 data center responsible for their email service. @TMobileHelp is giving me lots of insights tonight. #tmobile #tmobilesucks #verizon #rippedoff #poorcustomerservice https://t.co/qQcgGrFrcq | @819192 Thank you for staying engaged with me in DM! I'm getting to your message now :) *AlexisDean
"@TMobileHelp hey, bought an S8 direct from Samsung, trying to unlock but support said they can't. @117159 says they can't either. Hope do I get this thing unlocked? | @819766 Unlocks...Let's do it!! Send me a DM and I can get on it for you https://t.co/KQh917xfZf *SurDuaneMcGurn"
Help me understand @115913 I upgraded my @115911 line with a new iPhone 8 Plus. I added Jump Plus w/Apple care @118272. I recently got iPhone 8 Plus Stolen @118272 & @115911 won't cover it. Why do I even insurance? | @819767 @115913 I am bummed to hear about your phone and I want to help you through the replacement process. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
@115911 isn't there any #account #security protectng from 3 #iphones getting ordered from different accounts on my family plan sent to a random address? | @819768 Whoa! I know that I work to monitor the security of anything I have and get concerned as well for anything that's alarming. This is absolutely a security concern for us and your protection is a top priority. Send us a DM and we'll take a look. *KeithM
"Here’s a a rare image of an email server that @115911 uses. @TMobileHelp told me so. #TMobile #tmobiledoesnthelp #poorcustomerservice #latency https://t.co/4SqSvYsaJk | @819192 I see that you replied to my message, so I'll meet you in DM! 😊 *AlexisDean"
"Switching providers. Bye @115911 👋🏾 | @819769 Oh no! What's got you wanting to leave, Katheryne? We're here for you and would love to make things right! DM us here with some details so we can help. *BlakeT"
"I unfollow people on #instagram because I am enticed to watch people’s story and it’s runs up my data 

Why @115911 ?
#bingeon | @819770 Hey Sean, we appreciate the Binge On suggestion! If you want us to look into increasing your data plan, send us a DM! *ChanneyT"
@sprintcare can u swap a phone ordered online for black Friday promo in store for the same phone different color if it hasn't been opened? | @819847 Bear in mind that you have 14 days satisfaction guarantee period to return or exchange a device. -MH
@sprintcare can u swap a phone ordered online for black Friday promo in store for the same phone different color if it hasn't been opened? | @819847 Hey there! If the device was ordered at a Sprint store we refer you back to the point of sale. But if was online or through Sales Department we recommend you to contact Order Support at 866-789-8292 or visit a Sprint-owned Store or Corporate Store. -MH
"Since I switched to @115714 about 2 1/2 weeks ago, I’ve gotten 3 people to switch from att/cricket to them!  I’m bringing them a fourth this weekend.  I mean…If they wanted to send me free brand new iPhone, I wouldn’t complain.
Just sayin...Im basically going after new clients | @221147 Go to https://t.co/isYAs1fLOG to register"
"Since I switched to @115714 about 2 1/2 weeks ago, I’ve gotten 3 people to switch from att/cricket to them!  I’m bringing them a fourth this weekend.  I mean…If they wanted to send me free brand new iPhone, I wouldn’t complain.
Just sayin...Im basically going after new clients | @221147 Telling your friends about Sprint to earn rewards has never been easier. It’s a win-win because you and those you refer can each receive a $50 prepaid reward card for every new line activated, up to $500 in rewards annually."
"Since I switched to @115714 about 2 1/2 weeks ago, I’ve gotten 3 people to switch from att/cricket to them!  I’m bringing them a fourth this weekend.  I mean…If they wanted to send me free brand new iPhone, I wouldn’t complain.
Just sayin...Im basically going after new clients | @221147 Hey we appreciate that.  Check out our referral program designed just for valuable Sprint customer's like you.  Be sure and refer them and they open the email and accept BEFORE they establish service.  Thank you"
My phone still hasn’t arrived lol @115714 | @819850 Hello! Hope you're doing well today. You can check the status of your order trough our Sprint Website using this link: https://t.co/O1mkYIdKu5 - CE
I’m getting impatient @115714 where’s my iPhone X. Lol | @819851 Hi there! you can check the status of your order trough our Sprint Website using this link: https://t.co/O1mkYIdKu5 . - CE
"@115714 What does this new ""smart icon"" mean on my call log? https://t.co/uSUAJ8XceX | @261515 Have any questions? I’ve got answers! Please send us a Direct Message to further assist you. -AG"
@sprintcare currently all day I haven’t had service. Even when it does work it goes off. I will loose all signal for the 10 secs I have it.  I can have Full bars and LTE but then once I try to use it it will loose signal | @819852 Hey! We want to review your coverage. Send us a DM with your ZIP code and your nearest cross streets in order to further assist you. - CE https://t.co/rMApsV8PQY
@115714 my iPhone has no service and has been stuck on searching for an hour now🤦🏾‍♂️ can i get some help please?! Smh | @819853 Hey! We want to review your coverage. Send us a DM with your ZIP code and your nearest cross streets in order to further assist you. - CE https://t.co/rMApsV8PQY
Here is a speed test for @115714 LTE in case you are considering @115714 for your cellular carrier.  This is in Michigan. #sprintltespeed https://t.co/eJFMta5aBV | @819854 Hey! We want to review your coverage. Send us a DM with your ZIP code and your nearest cross streets in order to further assist you. - CE https://t.co/rMApsV8PQY
@sprintcare my monthly call to sprint to fix my bill. Can you please just fix the auto charge coding issue Interaction ID: I1247739740. | @819856 This is concerning to us. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
@TMobileHelp I got a question if my iPhone 7 Plus is on lease #and I try to get the iPhone X do I have to put a down payment | @631147 Javier! Just got your message and responded! :D I'll meet you back in DM! :D *HillaryTurner
@TMobileHelp it’s not a #recommendation if I’m being forced to do it- my password has not been compromised why force me to change it- I just wanna pay my bill without the #BS | @467809 I want to help with your password settings! I know your security is important! Send me a DM! https://t.co/fHIRSasSqo *LauraBeasley
"Hate that I even switched from @115714 to @115911, it’s always something ... makes me want to go without a cell. 😤 | @820005 We certainly don't want you to feel that way and would love a chance to make things right! DM us here with some details so we can help out. We've got your back! *BlakeT"
@TMobileHelp is this the service @115911 is using to send me that email? I wonder if @115725 treats their customers this way? #tmobile #tmobilesucks #expedited #ripoff #jax #lax https://t.co/ZSZXBRjwoA | @819192 I got your back and will get that to you faster than a speeding magenta bullet.  T-Force will be your super hero and make things right. I sent you a DM and look forward to your reply. *NevinBruce
@115913 your employees failure to do their job is now costing me $175. Disappointing! Couldn’t get an answer on the phone. Same response | @820006 @115913 I want to get to the bottom of this for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@TMobileHelp i placed an order through customer care almost an hour ago but i am yet to receive the emails, documentations for e-signature. I tried chat/text feature but more then 40 minutes without reply. can you help to confirm email address and order? | @241787 WOwzer! upgrades are totally important and I want to make sure you get yours. Send over a DM and I'll check on the order. https://t.co/cYAShZx2fF *PoxMaphixat"
"@115913 @115911 can you guys bring LTE on the Bay Area Caltrain line? I and many other commuters would appreciate it 🙏 | @820007 @115913 We'd love to check out your service with you, Oscar. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Here we have @115911 operators sending out emails for expedited shipping. The guy in the suit is from @TMobileHelp making sure the expedited shipping is expedient. #tmobilesucks #switchingtoverizon #tmobiledoesnthelp https://t.co/gWgLzDZ3KX | @819192 Hey, I just replied to your message! *AlexisDean"
"@115913 @115911 will tmobile iPhone x fully paid work somewhere else in the world? | @592954 @115913 Hi! Our service will work in many locations around the globe. IF you're looking to use the device on a different service, send me a DM so we can chat about your options. https://t.co/3sF8qpf2nx *AlissaFast"
dawg i HATEEEEE @115714 my whole call dropped 😢 I’m sick asb rn | @382270 Hello! hope you're doing well. What's happening with your Calls? Could you give us more details on what's happening? We are here to help you. - CE https://t.co/rMApsV8PQY
@115714 quoted me a price on the 3 lines I have. Got them now my bill has been 40-60 higher then what they said each month. Outrageous. Bad service | @820234 We understand your frustration and we'd would like to resolve your issue. Can you please send us a DM so we can further assist you? -AL
Over an hour trying to get @115940 added to my @115714 account. Working with the 2nd chat representative of the night. This is awful @116447. 13 years with sprint and the service isn't getting any better. https://t.co/bLqZEEidil | @820235 Team @116447 will send you a DM in reference to time restrictions.
Over an hour trying to get @115940 added to my @115714 account. Working with the 2nd chat representative of the night. This is awful @116447. 13 years with sprint and the service isn't getting any better. https://t.co/bLqZEEidil | @820235 Hey Jerry! We're sorry to hear your having problems with the website. We can have someone reach out to you.
"@sprintcare new phone is giving us this error after we transferred to a new phone. Guys at the store were no help. Any suggestions? https://t.co/xgSLlGhMMW | @725191 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"You’ve crossed the line @115714 I’m done with this for the last time you are now going to be sued.... | @820236 Hey! Why you want to leave us? We don't want to lose you as a customer. Please, send us a DM with more details on what makes you feel this way. - CE https://t.co/rMApsV8PQY"
@115714 here I am disappointed AGAIN! Why is the customer service so poor over the phone AND in person smh | @820237 Hey Jackie! We don't want you feeling this way. What makes you feel this way about us?  Customer service is one of our main priorities. -CO
"@sprintcare Yo, why is Sprint service so bad? answer that for me please | @120960 I'd be more than happy to look into this for you. Please provide your nearest cross streets and ZIP code to further assist. -JR https://t.co/rMApsV8PQY"
"i feel somehow like the @115858 iphone has won, since @sprintcare wont let me replace my @117159 :( | @820238 That's some concerning feedback. We'd like to get a closer look into this for you. Please send us a Direct Message, so that we can further assist you. -JR"
"@sprintcare at a ""corporate"" store as advised, now I'm upset because of what I've learned can someone please help!! | @154790 We have informed your analyst to reach out to you at their earliest opportunity."
white mom warning ⚠️ impressed by how many times @115714 has failed me as a customer within the 3 weeks i’ve been with them. nobody can help me and there’s absolutely no communication between departments and employees/customers. | @820239 We don't want you to have problems. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
"@115714 and getting to a human is almost impossible. #horrible | @212894 Hey there! What seems to be the issue? We're here to help. Please send us a Direct Message, so that we can further assist you. -JR"
"@115913 @115911 @TMobileHelp We brought over 12 lines, 6 accounts, from VZ and are now having billing issues. Can use some help, 800 number not doing the trick. H.E.L.P. | @820277 @115913 Consistent billing is important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
"@115911 i thought i claimed the free movie rental but it appears it never registered. Any way you could help? #showmesomeLove | @820279 Hey Arben, We can sure see if there is something we could do, let's take a look at what happened. DM us *KananiB"
@115913 I wish I were there for all the give away and maybe my T-Mobile account would be finally settled.  I was told by the insurance company that I could pay a certain amount to keep my phone's and when I tried to call and pay TMobile said they didn't have a record. | @820280 @115913 It sounds like we need to dig into this a bit more with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
I googled “what’s faster than @115911 email” and this came up. @TMobileHelp really gets it done! #tmobile #tmobilesucks #totalripoff #IsWorseThanNickelback #shameonyou https://t.co/06QG9i7zIH | @819192 We are the fastest network https://t.co/wrTuVHURGX and we want this to get resolved fast also! I sent you a DM! *NevinBruce
"@115913 @115911 been working my nerves ALL DAY | @815825 @115913 We are sincere in our offer to help, if you'd like, meet us back in DM so we can go over your concerns in more detail. *MarkMcLaughlin"
Here we have @115911 emails being sent to their loyal customers. @TMobileHelp is making sure they get there on time. #tmobile #tmobilesucks #poorcustomerservice #jax #lax https://t.co/28I7BDh2Gt | @819192 I care and want to get this resolved fast 🏎️ . I sent you a DM and look forward to your reply. *NevinBruce
@115913 ordered 5 Apple watches 2x because the first order was canceled for unknown reason then got lied to and am still not refunded | @820281 @115913 You should receive the Watches or a refund. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
@115911 hey i need help | @334924 We're here for you! Send us a DM and let us know what's up. *RickK
"@115714 If I need to have my phone screen fixed, do I have to leave it with u guys over night or can it be done that same day? | @340354 Depending on the workload of the store as well as the device model and available parts, you may have to leave it overnight. For more details, please contact your nearest sprint repair store, which you can locate using: https://t.co/X1DpDgk1EU - JF"
Hey @115913 ... I have a huge problem with your T Mobile customer service | @820402 @115913 Hey Davion! I'm here for you and would love to work with you to turn this around. Great customer service is a top priority. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115940 @115714 I have a prepaid card balance on my account can i get the sprint Hulu deal and use my balance to add showtime? | @181560 Hey there! This plan is valid for Postpaid customers. It is on for a limited time however, we do not have a specific time frame as to when it will end. -MM"
"@TMobileHelp My iPhone X order 7101809266 was lost by UPS (their own words), yet @115911 hasn't helped after multiple contacts. Now waiting on a second(!) ""Handset Research"", while $300+ deposit has been paid and 30-day trade-in ship deadline approaches. Loyal 3+ yrs customer... | @820542 Hey, friend! Money does not grow on trees and that's not the #UnCarrier way. We appreciate you and want to make sure we get you taken care of. Toss me a DM, let me be your #MagentaInvestigator! https://t.co/F1LcvbHvWu *DevynGalligher"
"@ATT @117735  I’ve been a customer with AT&T for four years and they progressively get worse, their service is a joke I definitely need to switch over to @115725 or @115714 | @820561 Hello Mr. Garza we would love to have you part of the sprint family!! We are having some good deals for new incoming customers who is wanting to make that switch. Just go to our website at https://t.co/y5KU4cSsLx and check out what we have to offer."
"@TMobileHelp does tmobile ONE includes calls to Mexico? | @820570 Hey Luis!  Not only does it include calls to Mexico, but #TeamMagenta has your back IN Mexico.  So awesome! Check it out! https://t.co/yz0xLw1MkV  Shoot me a DM if you have any other questions! https://t.co/HxATIJF0QV *KevinGray"
"@sprintcare @115714 do you have an estimate time of when your systems will be back? tried activating an X last night, learned today that system has been down and can’t activate any phones. | @820581 We're sorry for the troubles! Have you tried completing it through self-service option at https://t.co/kgXXQsKwnj ? If not, we encourage to try it there. Or send us a DM so we could further assist you through this channel and check more on than. -MH"
Worst service ever @115714 | @820582 Hey! What makes you feel this way?  send us a DM with more details on what's happening. We'll be waiting for you. - CE
@115714 is the dumbest company in the entire world if I didn’t love having my iPhone I would be so out | @820583 Hey there! Please let us know what is making you feel this way. Send us a Direct Message with details of your issue. -DM
"@TMobileHelp my mom lost her phone coming home from the airport. What does she need to do to shut it down, or possibly locate it? It's an android. | @820591 Oh no! Send me a DM, let's get her phone secured and see what we can do to locate it :) https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@115911 don’t play . They said ur old number hasn’t been used in 168 days but it’s still avl ☠️☠️☠️ ineed that for my Apple store tbh yu the real #MVP | @820592 Hey there, what's going on exactly? Send us a DM and we can assist you. *ChanneyT"
"@115911 is your website down?  i can't login to my account or file a claim on https://t.co/uM8laSNv45 | @820594 Hey Raftel, send us a DM and we'll assist you with filing this claim :) *ChanneyT"
"@115911 your door to door reps are CROOKS AND LIARS and your customer service CONDONE THEIR BEHAVIOR!

✅LIED ON SURVEILLANCE
✅STOLE MY MONEY
✅SET ME UP WITH A BUSINESS ACCOUNT...BUT ITS NOT MY BUSINESS!!!! 

TMobile should be ashamed!!!
All of this was FRAUDULENT!!!! | @820595 Your customer service experience is our number one priority. Send us a DM with the details about what had happened. We want your feedback. *KananiB"
Getting real mad at @115911 @TMobileHelp its really getting old! | @223577 That's the opposite of how we want you to feel! Send me a DM! Let's turn things around ASAP. https://t.co/iq4B8dCJFx *JessicaBrenhaug
Not 😎 @115911 #tmobilehelp told me 2 contact #ups. @115817 said they can’t talk 2 me because @793-Mobile is the shipper. Why the back and forth? | @138054 No need for any back and forth. I'll do all I can for you. I'll see you back in DM. *ZachRicketts
@115913  I had a device that was left at the front 🚪 again by @115817 Now #tmobile says I I have 2 pay 4 the device.  Why can’t #ups #tmobile have their #customers sign 4 packages. Dear @115817 don’t leave packages at the front 🚪 @115911 @TMobileHelp | @138054 @115913 Please join me back in DM. We'll work on this together. *ZachRicketts
This is how @115911 works. Talks you out of going to a store then @TMobileHelp wastes hours of your time and then suggests you go to a store. #tmobile #tmobilesucks #poorcustomerservice #worstcompanyEVER https://t.co/1jVc47kt0y | @819192 I'm greatly sorry you had to spend so much time on this!  I'm here for you though and sent you another DM!  I can't wait to wrap this up with a magenta bow for ya! *NevinBruce
@115911 you have too much dead zone in Oahu Hawai‘i. I’m on the road in middle of town of honolulu. :-/ https://t.co/lnmiLkHwnf | @820596 How strange Mr. Suby! Let's take a look at what's going on with service in downtown Honolulu. DM us. *KananiB
"I’ve turned my phone off & on at least 10 times today, my apps won’t load .. I️ pay you all too much money @sprintcare | @711735 Hi there! This is not the feedback we like receiving. We completely understand your unsatisfaction, allow us to look into your situation. Please send us a Direct Message in order to properly assist you. -LR. https://t.co/rMApsV8PQY"
@115714 just keeps letting me down.. 💔 | @820721 Hey! What makes you feel this way? Send us a DM with more details about what's letting you down. - CE https://t.co/rMApsV8PQY
@115714 idk wtf going on ... but this 3G is killing my vibe and making my phone go slow | @461411 Hey there! Let's work together to get this fixed. How long has the issue been happening? Is it impacting anyone else in your household or around you? Does it happen in one or multiple locations?  Please DM us so we can further assist. - AP
@115911 Thanks for Tuesdays. Can't claim BR Code on my DD app - says Card Inactive APP504. Please help. | @820812 We're here to help! Please DM so we can assist :) *JohnWard
"@115913 @115911 Hey, you were giving $50 back when upgrading to an S8 on t-mobile Tuesday.... I just upgraded a couple of weeks ago! | @820813 @115913 Hey! We'd love to take a look at your options. Send us a DM! https://t.co/3sF8qpf2nx *AlissaFast"
"at this point I'm not sure which is worse.. @115911 or @115714 | @820814 Hey Jen, what can we help with? DM us, we're here for you. *JoanO"
Also if @TMobileHelp could actually help me instead of telling me about a password I don’t have that would be great. | @425506 I'll meet you in DM. *FeliciaPorter
@TMobileHelp having two issues: can't activate the HD streaming from my account profile and I get this when sending certain messages https://t.co/4u1FZCFGu8 | @249928 Oh no Randall :(  We definitely need to figure this out for you.  Shoot me a DM and let's chat more about it! *KimWilliams
@115714 how is it possible I’ve lost 6 straight calls today? | @820840 Hi there! How long have you been experiencing this problem? -L.O
@115714 how is it possible I’ve lost 6 straight calls today? | @820840 Could you provide us with your nearest cross street and zip code to check the coverage in your area. -L.O
"hey @115714 why does it say i have LTE but nothing ever fucking loads??? :)))) | @820841 We would be more than happy to assist you with this. Please send us a Direct Message, so that we can further assist you. -JN"
@115714 my phone suddenly has contacts I don’t know.  Help! | @290794 That's weird! Linda please send us a DM for further assistance. -KC
"Is there @115714 tower down in Carmel NY? absolutely NO service! | @116408 We apologize for the delayed response. Please send us a Direct Message, so that we can further assist you. -JJ"
"Hi @115714 I just got high speed data yesterday an uhh I've been on my house Wi-Fi the whole time and it says I used up most of my high speed data....even though I haven't even used any of it. I don't understand arnt you guys supposed to be number one on the market? https://t.co/qtOVsgffIl | @820886 Hey, we recommend you to check your Wi-Fi settings as depending on your connection it might automatically switch to cellular data. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 y'all still buying people's phones if they switch to you guys? | @820922 That must be the Sprint Contract Buyout with buyback that requires trade-in of device that you are referring to. Yes, we are! For more details, kindly check out this link on  Sprint Contract Buyout https://t.co/hI6MViC5YH . Please let us know if you have any more questions. -CO"
"@115913 man you need better reps because the one's  they the worst I have ever seen | @820938 @115913 You deserve to have a great experience overall. If there is anything that you need assistance with, don't hesitate to shoot a DM to my team & I. We'll get you taken care of. https://t.co/EdLkYIfmTn *MariahDaigle"
@TMobileHelp My wife and I currently have ATT. We would like to switch to you guys tomorrow for the BOGO Iphone 8. Do we need to open a 3rd line or will our 2 lines suffice since they are new? | @820966 So glad to see you are switching to #TeamMagenta!  Prepare to have your socks blown off! Those two lines will do just fine!  Here is the 411 on all our sweet deals!  https://t.co/UrhUIeKReg Shoot me a DM if you have any other questions. https://t.co/HxATIJF0QV *KevinGray
@115913 @115911 You guys have any plans to support Google's Jibe RCS anytime soon? | @820970 @115913 We don’t have any information at this time. Please keep an eye out here https://t.co/Rs7ud2PYPg for all the latest news on our latest phones https://t.co/Et1Fu7xZtb *BarbPelotte
@TMobileHelp Is there an outage in Honolulu?  My phone says emergency calls only | @820986 Hey!  Send us a DM and we can see what's going on. https://t.co/WZM6cbcgHU *JonPorter
"I need to go back to @115714 https://t.co/scqfim92jw | @821013 Changing your phone number is easy and free while doing so online on our network. If you are thinking of joining us, now is a great time with all the offers available for our customers. To learn more about these offers, please visit https://t.co/0qT1rLBLtN - JF"
"@TMobileHelp Hey! Any word on future expansion in West Virginia? Especially around Morgantown, and WVU? | @821019 The #MagentanetWork has been spreading like kudzu lately!  Check our Coverage map!  https://t.co/7Ki780C2ND  Shoot me a DM if you have any questions!  https://t.co/HxATIJF0QV *KevinGray"
@115913 here we go again!! The worst experience again!! Only 2 months in as a customer and its nothing but hell!!! | @134970 @115913 Hey! I'd love the opportunity to turn this around. I appreciate you joining us and I want to make this the best decision you've made. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp is there still a pixel 2 promo? | @477038 Our 50% off Pixel 2 promo ended 11/2, but we have a lot of other offers coming up! Click here to send me a DM for details https://t.co/6eZrWJ9PIa *JustinRhodes"
I owe @TMobileHelp one great big fuck you for taking it upon themselves to reset my phone causing me to lose everything. | @821086 Whoa! That definitely isn't what we want to have happen to you! Send me a DM so we can chat about this. https://t.co/iq4B8dCJFx *JessicaBrenhaug
"IM SO SICK OF @115911 !!!My phone has been saying NO SERVICE ALL DAY SINCE 6AM !!! Imagine how many calls & txts I’ve missed today with no damn service !!!!🗣🚮 sick of it !!!! In case of an emergency who tf can I call with no service it wouldn’t even let me dial 911 !!!!!! 😒🤬 | @821088 We take your mobile experience very seriously, especially when it comes to keeping you connected. My device is my primary connection to the world and I know the importance of a strong signal. Come on over to DM and let us check this out for you. *JeremyJ"
@354094 @135517 @TMobileHelp @115911 @115913 my insurance claim is being denied and no body can tell me why @118272 making me send a letter to corporate. I have to buy and envelope and stamp... and write a letter to ask why my claim is being denied. PLEASE HELP | @821089 @115913 I want to get to the bottom of this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@TMobileHelp I have a question that needs an answer! | @821090 I have an answer that needs a Question! Hint: it's 42! I see your DM, meet ya over there :-) https://t.co/zDWnfngdI9 *LauraBeasley"
"@TMobileHelp you guys sent me the wrong cellspot. You guys sent me the window unit when I need the one that that gets plugged into my router. This one: https://t.co/3ADzkAGiBH | @449519 Hello there!  That doesn't sound like a happy surprise, don't worry though T-Force has your back Jay!  Shoot me a DM and I will make this right for you! https://t.co/HxATIJF0QV *KevinGray"
"@115913 I am writing you because I recently went to a tmobile store to try and use jump. The sales lady was nice but she told me my phone was not going to be approved because there was a scratch on the screen. I spend hundreds of dollars a month on 5 lines. I need your help | @821091 @115913 Hey James, thanks for reaching out. Physical damage is not accepted for trade ins, but send me a DM https://t.co/Mww69Rzn7a so we can chat more about this and what consists of physical damage on a device. *AshleyNelson"
"@115913 loyal customer upset with EIP. I recently reached out to you on messenger. I wanted to purchase more phones but lack of EIP. My experience with loyalty department was bad. One of your reps told me , "" that it was a privelage to be able to have service with TMOBILE. | @821092 @115913 Thanks for reaching out. I would love to talk with you more about upgrading your lines, DM me https://t.co/Mww69Rzn7a. *AshleyNelson"
"@115911 I'm pretty sure I'm getting ripped off. Yesterday T-Mobile made a mistake and is going to call me today. Today there's no record of that phone call and the charges are no longer on my bill? #shenanigans? | @195629 We can assist you here on Twitter, Andy. Send us a DM and let's take a closer look to see what happened. We're here for you. *RickK"
"Once again, big thanks to @TMobileHelp for having the patience with dealing and resolving my issue. This proves why I will  continue giving @115911 my business. | @819189 Aw! Thanks for giving us the warm fuzzies. #TForce and the #Uncarrier are successful because of customers just like you! *NathanLovato"
"I’m so damn tired of @115714 | @821184 That's definitely not the way we want you to feel. Are you experiencing any sort of issue with your account, bill or device that we may be able to assist you? Please, send us a DM a let us know about it. We'll be more than glad to assist you. -LR. https://t.co/rMApsV8PQY"
@TMobileHelp sent you a DM thanks | @249285 I just sent you a DM. *FeliciaPorter
"@TMobileHelp I ordered two iPhone x one said shipped the other saids “partially preordered” and I got them both at the same time ??? | @426811 Oh wow, I can definitely help you out with this! Shoot us a DM so I can look into this for you. *SyndiCampbell"
"@115911 I did the TMobile Tuesday today for the free movie from Vudu but it doesn't work. I get the following error. https://t.co/4NuhcvXygt | @817036 Lets take a closer look at whats going on CJakes, DM us! *MelJ"
"@115911  Man I wish T-Mobile make T-Mobile one cheaper it’s too expensive | @116148 We have a couple different great ways to save, hit us up in the DM and we'll go over them with you :) *JohnWard"
"@115911 I'm unsure bout the new iPhone X technology. You confident enough with it that you won't charge restocking fees if I'm unsatisfied? | @821298 We are sure you will love it so you wont have to worry about restocking! But if you have more questions, DM us! *MelJ"
@TMobileHelp Do you assist with TM-Tuesday issues? | @821299 I sure can! Hit me up in DM and we'll work on it!  https://t.co/Hxjy5gDEwA *PeteHarman
"@TMobileHelp - my vudu tuesday code when I redeem says: ""Something's not right. Re-enter your code"".  Thoughts? | @821300 Help is here!  I want to make sure you #GetThanked!  Send me a DM!  https://t.co/vuTPc7Xx7T *TraceyFoster"
@115714 want to explain why I just got a new phone two days ago and I’ve yet to have service anywhere I go? | @669068 I do understand how important having services is. Please send me a DM so I can further assist you. -LP
"thanks Freda @sprintcare for hanging up on me while I was trying to explain something to you | @810047 That doesn't sound fun, please send us a DM so we can further assist you. ME"
"When trying to speak with a human at @115714 @sprintcare and they make it nearly impossible, you go to @123765 in hope of assistance! | @821358 Hey there! How can we help you? -ND"
@115913 WHY not offer BOGO to all accounts not just 2? And why pay $20 for upgrading? Not cool | @740732 @115913 We have some great offers going on right now! The Upgrade Support charge can be avoided by ordering through MyT-Mobile. Send us a DM with any questions you have so we can help https://t.co/PUCbqyZK4U *RachaelTansey
"@115913 
I've been with t mobile since you were omnipoint.. I've never won anything from yous guys...🤔🤔🤔🤔🤔 | @821376 @115913 Woah! We love that loyalty, Sandy. Thank you so much for being an amazing part of our family! Check out our T-Mobile Tuesdays app and #GetThanked weekly, with free goodies. For more: https://t.co/9kv7eznV7E. Enjoy! *NicholasTomchik"
@115913 I took advantage of the iPhone X promotion and ordered two devices. I returned our 2 iPhone 6S last Thursday and still have not received notification that t-mobile received them. I called your CS multiple times! 703-798-2527 Victor Fernandez | @821403 @115913 Hi Victor! I know it's important to know those trade ins are processed and I'd love to check this out and get you an update on the status. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
Dam why did I ever switch to @115714 ?! So disappointed & annoyed 😒😒😒🙃🙃🙃 | @821476 Hi there! What can I help with today? -DC
"Hey team @116447 @sprintcare - would love a call to chat about my bill / in store experience, is Karen available? | @134199 Our team is dedicated to resolving and working your issue. We will reach out to you momentarily to address your account concerns."
"Hey team @116447 @sprintcare - would love a call to chat about my bill / in store experience, is Karen available? | @134199 Team @116447 was unable to reach you at telephone number ending 5629. However, I look forward to speaking with you to discuss this matter in detail. I will try again shortly."
"Hey @115714 when can we use our internet and still be on a call at the same time?? | @245274 Voice over LTE is on the Sprint roadmap, but we don't have announced a time frame for commercial deployment. In the meantime if you have a Calling plus capable device you can enjoy calling and browse the web at the same time. -JA."
"Damn @115714 I really wanted to make a switch but not being able to talk and surf the web is a def no for me ! | @821477 Hi! We would like to assist you and provide you with the best resolution. Please send us a Direct Message, so that we can further assist you. -MM."
"@115714 yal tf suck | @821478 That's not the feedback we would like to hear. If there's anything related to your service, account, bill or phones you would like us to assist you, please send us a DM with your concern. Allow us to change your perspective of us. -LR. https://t.co/rMApsV8PQY"
"What is it like to have sprint mobile? It sure sucks. No internet almost all the time. #sprint #worstcarrier #mobile #noreception #nointernet #bullshit | @821479 This is concerning. Let us review the coverage for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"@115714 #DoBetter Are y’all really only concerned about the money cause it looks like you don’t give a dam about your customers. | @821480 That's not the way we want you to feel about us. Here in Sprint, every member is important to our Family. Please don't doubt in sending us a DM with this concerns to properly assist you and your mom with your situation. We're here to help! -LR. https://t.co/rMApsV8PQY"
@sprintcare Christine called me back and what I am being told is simply not acceptable.  I need someone with authority to contact me ASAP!!!! Being a customer since 2011 this makes no sense to receive the runaround. | @821481 This is concerning to us. Please send us a Direct Message to further assist you. -AG
"@115714 I live and work in the middle of a metropolitan city.  I rarely venture outside of it and I always pay my bill on time.  Why is it that I'm relegated to 3G service inside the Continental United States?  I hope you enjoyed my business.  I will be switching, now. | @821482 Hi there! We would hate to lose you as a customer. Please, allow us the opportunity to change your perspective. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
@sprintcare why is my LTE not working in 78217? | @126862 Hi! Follow us and send a DM for further assistance. -FG
"@115714 you almost just ruined a friendship. Thought my girl didn’t care about me anymore. TURNS OUT I JUST DONT GET HER CALLS. smh | @821483 Hi! We would like to assist you. In order for us to do it, please follow us and send us a Direct message. -AM."
"@TMobileHelp, can you help with an upgrade? I have jump demand. | @253718 HI, Daniel! My name is Matt and I'm an #OrderExpert! I'm so excited to help you get a new phone! Meet me in the DM and we can get started! https://t.co/Mrhe7LI6A5 *MattRoyo"
@115913 I am disappointed in your people and company. Sales rep added a new line and told me i am qualified for BOGO Iphone. Now they are telling me I am not qualified. Your managers are not willing to work with me. I thought high of tmobile. @TMobileHelp | @821507 @115913 I want to get more details about this. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@115913 also had no data since 5pm today when they changed me to the #tmobileone plan. They forgot to turn it on. (What the rep told me) | @821508 @115913 I am glad that your data is working. If you have any additional questions, DM me https://t.co/Mww69Rzn7a. *AshleyNelson"
You did it @115911 ! Nevin from @TMobileHelp single-handedly retained my business. You should give that guy a raise! https://t.co/cTIEGqk9ag | @819192 Awww! You're making my cheeks turn magenta!  Hanging out with you was awesome! No raise needed as I would have volunteered to help ya for free !  #Magentahi5🙋‍♂️ *NevinBruce
Dear @115911 id really like to know what's going on with my service? The Last month in a half my phone has been acting crazy ur tech ppl mini solver doesn't wk please don't let me down HELP fix my phone I'm losing out on money😔 sincerely 7 year customer | @821509 Oh gosh! We truly appreciate your loyalty and want to make sure we take a look at your service. DM us here with more info and we'll assist you. *ValerieP
"@135517 @TMobileHelp @115911 @115913 my insurance claim is being denied and no body can tell me why @118272 making me send a letter to corporate. I have to buy and envelope and stamp... and write a letter to ask why my claim is being denied. PLEASE HELP | @821089 @115913 I'm here to help, and would love to take a closer look into things with you. Did you receive my DM? I'll send it again just in case! *DanielleGibbs"
"@115911 can ya put a restriction on my sisters phone from 9pm to 6 am cus I’m fed | @213908 If you really want to, we can take a closer look at your options. Send us a DM! :) *RickK"
"@115911! What’s going on with your guys service?! It’s so fricken slow!! | @728012 Hey Jessa, send us a DM and we can take a closer look at what's going on and improve your experience :) *ChanneyT"
"Want to switch from tmobile. @115725 @115714 what deals are you offering? | @821600 Good afternoon. We are glad to hear that you are thinking of switching to Sprint! At this time if you go online to https://t.co/0qT1rLBLtN and apply for an account with us, the $30 activation fee could be waived for you. There are a number of plans and devices available to choose"
"I hate Apple. My back camera keeps going in and out and there’s nothing wrong with it physically. Wtf @115858 @115714 . | @821601 Hello! We understand your position, and how frustrating it can be. You should visit one of our Sprint Stores/repairing Center and bring your device in order to be checked by our technicians. Use this link to set up an appointment: https://t.co/owbQ9lUP4z . - CE"
I came into the @115911 store and hearing a different story than I was told by reps here on Twitter. I feel misled. | @439838 I'll meet you back in our DM Cynthia! *MarkMcLaughlin
"I’m so mad at @115911 Leaving them ASAP | @821642 Oh no Brooke, what happened? I'm sure we can turn this around and keep you a happy member of our family, DM us. *JoanO"
"@TMobileHelp Not sure what 2 do. My phone is garbage, I have Jump but every time i try to use it its changed and i cant get a phone?? | @821643 Say what?? That doesn't sound right! Meet me in DM? Let's check this out! https://t.co/DMr1doG7OR *JulissaBadillo"
So for 2 months I thought I had mobile insurance on two of my lines then found out that the sales rep never added it. Now I can't add the insurance smh. @115913 and @TMobileHelp Yep I don't regret switching over... Nothing but headaches since coming over | @400878 @115913 Insurance is definitely a huge part of peace of mind when it comes to phones. I would have been in a ton of trouble without it after taking my phone fishing. DM me so I can help you out with this. https://t.co/rIZzKwKb2m *KurtMartin
"Every Sprint customer ever(except paul, fuck paul, he gets paid to use it anyways...soo) https://t.co/XzDLVWrpKO | @821705 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
dear @115714 can i disable the phone part of my phone? LOL | @821711 Can you please a bit more specific on what you're letting us know about disabling your device? -TC
I HATE @115714 | @821712 Hey there! We can't have you feeling this way. Do you mind telling us the reason for having this feeling? -MM
@115714 Hell I’ll even take him to @115725 | @116426 Please DM us and follow us to check that for you. -JS
How is everything ALWAYS for new customers @sprintcare @115714 ?!? Been faithful to #sprint for years and nothing except a higher bill. | @821713 Please send us a DM so we can review this further. -ES
"@TMobileHelp Store submitted rebate (including my only copy of purchase receipt) on my behalf, but I cannot locate it online. | @821777 It’s CRUCIAL that you’re able to get your rebate submitted as quickly as possible! Please DM me here and I’ll make sure to see exactly what’s going on and get to the bottom of this for you: https://t.co/EoqAVShpFT *AustinWebb"
"@115913 

I have contacted your company more than 450 documented times speaking with them with no results.  VERY FRUSTRATING!  I have spoke with customer care, technical support and Loyalties department. | @748276 @115913 As John's Executive Social Media team, we're dedicated to turning this experience around and producing a real resolution for you! Please DM me, so my team can assist. https://t.co/ZxXpYRedaq *NicholasTomchik"
"I’m completely lost for words now with @115817 and @115911 .. First I had been misguided on information about upgrading my phone so I had to order it over the phone. Now I ordered @115817 next day air saver and the package is not here. What was the point of next day air, it’s not here | @702691 Let's take a closer look at the order status, Jabour. Send us a DM! We're here for you. *RickK"
"@TMobileHelp Trying to determine if I can send my BFF a text message via our iPhones, but she lives in Australia. Any idea if that would work? | @821834 Just got your DM and am responding as we speak! Chat with you soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp internet still slow with full bars | @809787 Slow internet is never fun!  I'll respond to your DM and help you get back up to speed! *BrianBenderski
"It didn’t want to play on my drive home. 😑 @115911 @115948 #FullBars https://t.co/l7Tx8fW1X7 | @821835 We can take a closer look to see what happened during your drive home, Alysha. Send us a DM! *RickK"
@115911 says they have nationwide 4G. i’m only 3 hours from my house and yall struggling. | @821836 Hey there! We want you rocking awesome service wherever you are! DM us so we can look into this for you! *MelindaR
"@115913 @118272 @135517 Im trying to find out why my claim is denied. They say I must write a letter to corporate. There’s no email or number. Why can’t I file another claim or edit my existing one? I put my info on contact us on your website and I still no contact | @821089 @115913 I'm absolutely here to help, and just replied to your DM. You're in good hands, and we'll make sure you're taken care of. I'll meet you back in our DM thread and we'll go from there! *DanielleGibbs"
"@115911 When will the Samsung Galaxy j3 Prime (2017) Get 7.1.1? | @821837 Hey there, thanks so much for asking. Since it is not on our software update page: https://t.co/Rr9gquqLgQ Can you send us a DM so we can find out what to expect :) *ChanneyT"
"@TMobileHelp not sure if the person helping me got disconnected?  Was trying to figure out how to fix my Hotspot error issue. https://t.co/gv7F2AXmyY | @538706 I appreciate your patience, I was completing some research and just sent the response, meet you back in DM! *MarkMcLaughlin"
"@115911 do I have to be the primary on Verizon when switching to T-Mobile to have T-Mobile pay for my devices that I still owe on with Comcast?  Everyone that was on Verizon is now with T-Mobile but my FIL was primary account holder on Verizon while I’m primary on T-Mobile | @821838 Hey Jeanyus, can you send us a DM so we can see what your options are for coming over :) *ChanneyT"
@115817 @UPSHelp you simply suck! Worst service and worst customer service! You should close and stop making people waste their time! You make people waste an entire day for nothing!! @TMobileHelp | @129828 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"Bro I said the exact same today. I'm paying way too much to be having shitty service! @115714 https://t.co/4WUKc6IpQJ | @821967 That's not the way we want you to feel because we would hate to see you go. What kind of issues are you having? Is it related to Voice, Text or Data services?

Please, allow us to assist you. -LR. https://t.co/rMApsV8PQY"
"Any advice for #sprint users? I can barely get service anywhere. | @821971 Hey Justin, Is the issue related to voice, text or data services? Please, let us help. Send us a DM. -IG https://t.co/rMApsV8PQY"
"I’m so sick of being on my way somewhere and my phone losing signal causing my GPS to stop working @115714 | @131873 Hey there! We would like to look into this for you. Please, send us a DM so we an further assist you. -MD https://t.co/rMApsV8PQY"
"@115714 why my phone bill so high? | @822068 Thank you for reaching out to us. I will be more than happy to look into this for you. Please send us a Direct Message, so that we can further assist. -KF https://t.co/rMApsV8PQY"
"Calling @115714 on Sunday is a bad decision. They have had frustrating customer service since 2002. #HearMeAndListen #StopAskingQuestionsYouCannotHelpMeWith | @822089 Sometimes there are issues but I'd be able to help get you some answers right here! Please send us a Direct Message, so that we can further assist you. -MM https://t.co/rMApsV8PQY"
@115911 you call this LTE... lame https://t.co/6zzxH42BuZ | @822237 We'd love to check that out for you! Please DM. *JohnWard
"@10568 @115911 smh 🤦‍♂️ https://t.co/RIDMTAR8iP | @822238 Jazmin, we're happy to check into this with you. Please PM us. *GiselleM"
@115913 your JOD updates are screwing T-Mobile and your most loyal customers. Please review and reconsider. I'm reconsidering carriers | @583501 We don't want to see you go anywhere Lawrence. I just sent you a DM and look forward to working with you. *JasonYaddow
"Idk why I chose @115714 I get one bar in NYC. I’m surprised if this tweet actually sends | @461813 We understand your frustration. Please DM us so we can address any questions, concerns and issues you may have. -AT"
@115714 @sprintcare The SecureMessage chat I have open is so quiet that I can hear a pin drop. #itburns #muchfail | @535565 An agent will be responding to you in our secure chat. -AH
"@115714 you guys have to have the worst cellular service ever I can't even use my phone | @403966 Hey there! We would like to look into this for you. Shoot us a DM, for further assistance. -KC"
"@115913  no luck. we have never been more upset with a carrier ever. and to top it off they arent seeming to want to compensate us for all of this hassle. its enough to make us want to go back to @115714 | @822291 @115913 Thanks for reaching out, Margaret. We want you to be happy with your choice to join the UnCarrier and want to turn this experience around for you. Please send a DM our way so we can step in and help: https://t.co/cuEwtd2epS *DanKing"
Do not switch to @115911!! #HIDDENFEES #NOTHONEST https://t.co/Q8VMlVAH9d | @134970 That does not sound like the T-Mobile that we all know and love. https://t.co/rtuSYGXSWJ Lets chat in the DMs https://t.co/sBIVWmm6X2 *EddieGough
"@115911 is straight trash lol, I’m going back to @115725 | @433570 Oh no, Ben! That's not what we like to hear! Send me a DM & let's get to the bottom of this ASAP. Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
"Also @115911 switching from my LG5 to the note 8 and the switch app didn't transfer all my memos and LOST pretty important stuff. Plus was in too big a hurry to upL to Drive. #unhappyface | @822320 Hiya, Jordan! We understand how frustrating this must be and would like to talk to you more about this! DM us so we can! *MelindaR"
I think it’s definitely time to switch from @115911 my phone barely works 🤦🏽‍♀️this is frustrating | @441393 Hi there Malika! I see you sent us DMs earlier I will meet you back there and make sure we get you taken cared of! :) https://t.co/BWwhdX6pV9 *BrendanLee
"Got my friend to switch to T-Mobile, was told in store I could fill out the referral form online, which I did, just to find out later that you have to do it 24 hrs before they do the switch? How is that supposed to be fair? I even went to the store with him @115913 @115911 | @423778 @115913 Thank you for referring your friend to the Magenta Family. You should get credit for this happening. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
Hey @115911 it’s my birthday | @156070 AWESOME!!! Big #Magenta Happy Birthday from us to you! *RyanMitchener
"@115911 I've been a customer for 5 years , your website didn't work for my iPhone 6 to the $300 iPhone x trade in credit  on cyber Monday and your loyalty dept wouldn't even help me out when I called and explained what happened ... terrible customer service | @822321 That does not sound like an #UnCarrier experience! You are #MagentaFamily and deserve nothing but the best! I am going to meet you in DM so I can get this figured out for you! *ChelseaMischek"
"@TMobileHelp This keeps loading on my phone screen to install. Can't get it to stop. How do I block it?   
https://t.co/aPQIc4GQYZ | @822322 That must be so annoying! I'd love to help you! Send me a DM here https://t.co/dzjAJQ2bkx *SoRaYi"
"@115911 @TMobileHelp @354094  After a 12 year affair with ATT, I switched 2 weeks ago to @115911 .  Since I've spend more than 3 hours, spoke to 9 people, trying to deal with an error they made.  Perhaps empower and train your CSRs to improve the customer experience! #awful | @822323 Wowzer! Your time is valuable and I want to make sure that it pays off. Reach out to me in DM and lets chat! I got you. https://t.co/cYAShZx2fF *PoxMaphixat"
Should’ve just had my iPhone X shipped to @115911 if I would’ve known @115817 @UPSHelp would take forever to deliver my package #irritatedasf . I don’t care if I keep talking about it .. I want my damn phone already 😡😡😡 | @258875 Hey JC I know we were helping you earlier in a DM. If you need anything else from T-Force we are here for you. *KennethStone
@115913 One of your store managers promised bill credits to us in September. We switched from Verizon because of the awesome deal we got. Wasted hours driving from different stores because no one wants to honor the credits. So much for the #uncarrier #verizon. | @822345 @115913 You should receive any credit that you are expecting. I want to get to the bottom of this with you and turn this experience around. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"So much for @115911 #tuesdays. The app is a scam now a days. | @778545 What happened to make you feel like that, Topher? DM us, I'm sure we can turn this around. *JoanO"
@115911 Love feeling like I’m back in 1999 with all of this buffering on T-Mobiles service. Switching back to Verizon #NeedQuality | @822384 It sounds like we need to take a closer look at your data speeds.  Please DM when you have a chance! *JohnWard
"@115913 TMobile sucks, it has the worst customer service and sells damaged refurbished phones at full retail price to new customers. I hate TMobile and will he switching over my phone carrier as soon as I can. I would never recommend TMobile to anyone. | @822442 @115913 I want to ensure that you have a working device and to get more details about your phone purchase. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@115913 Switched from Sprint today! Staff at location was very helpful. One problem, I get no service where I live. I can't send any any texts or use the internet. Please help! https://t.co/YXwS9tKmu7 | @822500 @115913 Welcome to the Magenta Family. I am so happy to have you with us. Service at home is an absolute must. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
I been with @115714 for 6 years now and have NEVER been so annoyed with their service as I am today. @115911 what you got for me? I'm trying to get the iPhone X. 👀 | @822514 That's not the type of feedback that we like to read! Please send us a DM to further assist. - DB https://t.co/rMApsV8PQY
I been with @115714 for 6 years now and have NEVER been so annoyed with their service as I am today. @115911 what you got for me? I'm trying to get the iPhone X. 👀 | @822514 Hey there! Let's take a look at what you've got going on! Send us a DM so we can get you rocking on #TeamMagenta! *MelindaR
"@sprintcare rotten bunch of con artists!!! lousy customer service. go elsewhere, people. they are liars, con artists and thieves!!! | @822515 This tweet is concerning to us! Please send us a DM, allow us to change your perception of us. -PB. https://t.co/rMApsV8PQY"
".@115714 HOW IS IT 2017 AND I AM ABLE TO HAVE THIS AMAZING NEW IPHONE BUT GET TERRIBLE SERVICE EEEEEEVERYWHERE YOU PIECE OF FUCKING SHIT PHONE COMPANY. FUCK YOU. I WROTE THIS TWEET AND HAD TO TO WAIT TO HE ON WIFI TO SEND IT. | @421036 We apologize for the inconveniences. That's not the sort of experience we want the members of our Sprint Family to have. Please, send us a DM so we can check your surroundings and check to what resolution we can get. Allow us to assist you with this inconvenience. -LR. https://t.co/rMApsV8PQY"
"@115714 soooo my wife was on hold with customer service for an hour and a half and nobody came to the line.. they just hung up! This how y’all do service or it was a mistake? | @822516 This was most definitely a mistake! Please send us a DM, we'd like to assist you. -PB. https://t.co/rMApsV8PQY"
"@sprintcare I need help with a payment issue ASAP 😑 | @822517 Hi there! It will be my pleasure to help you on this, however, to further assist you, please follow us and send us a DM. -AM."
"After waiting on a chat for @115714 for 20 min I’m tired, just want to know about the new Apple Watch, @115911 what deal can y’all get me? | @822546 We can find you the best deals that will save you $$$ on our #Unlimited plan Will! Send us a DM! We got you. *RickK"
"I need help with using my Jump! on tmobile. @TMobileHelp @115911 | @761749 Upgrade season is SUPER exciting, and you definitely came to the right place to get your Jump! on!! Please DM me here and I've got your back: https://t.co/EoqAVShpFT *AustinWebb"
@TMobileHelp I sent another DM.  I have a neverending issue with autopay.... | @117686 Hey ya! See your Dm! Meet you there and I can help you out from there :) https://t.co/W3cyuk6dh9 *DebiChavarria
"@115913 Hi John! Need your help!! TM agents not letting me use my iPhone in Europe due to a US contract! Plz email: __email__ | @822708 @115913 We always want to give you the capability to use your phone when and where you need it. If you send a DM my way, I'll look into this for you and find a solution. https://t.co/plE6XCdHhz *CharlesOpacki"
@115913 I'm 10 years with u guys & dont need another line to get black Friday bogo deal. Cmon man! these promos are 4 new customers only | @219737 @115913 We always want you to be able to take advantage if the deals best suited to you. Send us a DM and I'll be happy to take a look and see what the best option available to you is. https://t.co/plE6XCdHhz *CharlesOpacki
"@115911 so there is nothing to pick up in store today for Tmobile Tuesday. | @569782 No in-store offers this week, but we've got Dunkin Donuts and VUDU! :) Whoop whoop! *ReillyLeritz"
When @115911 is charging you $200 the month you had no signal... | @372591 I understand that no one enjoys surprises to their bill. DM us and let's talk about your account. *JamieK
OMG @115911 sucks so bad in Springfield MA | @166884 What?? We can fix that no problem! Click this to DM so we can make it happen https://t.co/6eZrWJ9PIa *JustinRhodes
@TMobileHelp it said I redeemed my free movie but I didn’t 😐😒 | @822788 That is a Horrifying Tuesday indeed! Reach out to me via DM. I can totally help you! *DarlaF
"@TMobileHelp when's the next update for the Galaxy S8? | @822845 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"@115911 I don't believe your reps. Your telling me it's too early to JOD. | @179556 Hey Travis, send us a DM and we can get this cleared up. *ChanneyT"
"@115911 your trying to take me off JOD. | @179556 Hey there, Travis! That decision is totally up to you! Send us a DM so that we can talk more about this! *MelindaR"
@115911 has been giving me a headache for the past 3 weeks and all cause they fucked up my jump upgrade when I got the iPhone 8 🙄🤦🏻‍♀️ | @822847 Let's take a closer look to see what's happening. Send us a DM! We're here for you. *RickK
"@115913 @116154 @139703 good bye t-mobile.  3 months trying to correct billing is unacceptable. Repeatedly asking for assistance is worse. | @434306 @115913 @139703 We absolutely don't want to see you go, Jay. We're here for you and want to help. Please DM us so we can ensure all is right with your bill going forward: https://t.co/cuEwtd2epS *DanKing"
"@115913 John just wasted over 2 hours from ur Twitter reps promising help just so you can publicly look like u want to help. no help! | @219737 @115913 While the BOGO offer does require a new line to be added to your account, we do have new offers coming out all the time. Checkout: https://t.co/38Et9rf5Dp periodically for the latest. *DanKing"
"C’mon @115714 I’m next to I-15 in Orem, Utah and I have one friggin bar?!?! Your coverage SUCKS! | @822865 Your post concerns us deeply. Can you please send us a DM with the details so we can get down to the bottom of this? -ES"
Why do i have 1 bar of service at all times??? @115714 u suck | @822867 Hi! That's not good. When did start happening? Is this happening in multiple locations? What do you see in the signal bar? - AA
@sprintcare so one hour later. No resolution. Agent ignoring me. #customservicefail https://t.co/SxjXsRAkkZ | @439211 Hey Amy!  We see an agent has just responded to you. -RID
"@115714 why does my account say I can add a line but when I try to it says its hit a bump?? I️ just want the iPhone X!!! | @644456 Hi Rachelle! Your situation has called our attention. Please, send us a DM, so we can better address it. We'll be ready to assist you there :) -LR. https://t.co/rMApsV8PQY"
"@115714 y’all are by far the worst service I’ve ever had in my life. Why tf is my service geeking moe. | @822908 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@sprintcare trying to buy a phone... really wish the sit... ya know... would let me. | @822909 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
@115913 . We have been with tmobile for over 15 years. 2 days after buying an lgv20 I dropped the phone in the parking lot of tmobile. Assurant the insurance company will not guarantee me a new phone. A refurbished phone is not acceptable for a 2 day old phone. Can you help? | @822920 @115913 Making sure you have a phone to use is of the utmost importance. I'd love the opportunity to turn this experience around. Just send a DM my way and we'll get started. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 I want to switch back to your company from Sprint | @822933 @115913 Sounds like a fantastic idea, Jenn. We've got the Magenta Carpet prepped and ready to go. DM us anytime to chat reunion: https://t.co/cuEwtd2epS *DanKing"
"@115911 @115913 Tmobile continues to disappoint.   The S8 Bogo is only if you add a line; existing customers just getting frustrated.  I dont need another line.  Seriously thinking of moving to Sprint.  At the very least, gonna check it out - due to these unusable BOGO's. | @274231 @115913 We most definitely don't want to see you go, Kevin. Even with the add-a-line being required, it still works out to be an incredible offer. If this particular one doesn't work out, check out: https://t.co/38Et9rf5Dp periodically for other offers that may fit you better. *DanKing"
"@139703 @115911 Terrible Customer Experience - Called to have phone unlocked - 2 days and 10 phone calls later, 6 customer reps and 4 techs, found out the request for unlock never logged - now have to wait another 24 hours. Unacceptable ... | @823001 @139703 We are truly committed to taking the best possible care of you, Madhu and we want to make sure we're getting this unlock processed as quickly as possible for you. We're the Executive Social Media team and we're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @115913 Trying to bring 2 diff 55+ csrs from VZ but each wants own a/c. Any way to honor Samsung BOGO? Still getting 2 lines and more revenue. | @197937 @115913 Hey there, Steve. The BOGO would require both phones to be purchased on the same account. *DanKing"
"@115913 will there be a BOGO deal on the iPhone 8 plus 256GB on Black Friday? | @452556 @115913 We've got a sweet BOGO right now when you add a new line to your account you could purchase 1 iPhone 8 Plus and get one free (of equal or lesser value) after mail-in rebate of up to $700. Check it out more details, here: https://t.co/38Et9rf5Dp *DanKing"
"@sprintcare I’ve been trying to deal with a problem for a day and a half now and I’ve heard nothing but garbage and stuff I’ve already known. Also, doing away with contracts was a trash move. | @823042 This is concerning to us. That's not the type of comment we want to see from our loyal customers. Please send us a Private Message, in order to further assist you. -AG https://t.co/rMApsVqrfy"
That's *precisely* the problem! @115913  @TMobileHelp & WA @115911  don't share notes. Imagine having to repeat SAME THING over & over! https://t.co/kHhUnjbirS | @766495 @115913 We're John's Executive Social Media team and we're here to assist you fully. Our offer to dive into this is a sincere one; I hope you'll send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115913 hi my name is Kevin Hollie in ABQ,NM please contact me at 5054590906 i am having a big dispute about a store in my area 87109 please I implore you. thank you for your time | @823048 @115913 I absolutely want to get this dispute all sorted out for you, Kevin. We're John's Executive Social Media team and we're here for you. Please send a DM our way and we'll get started right away. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp Quick question: Is there an easy way to restore Visual Voicemail on a new iPhone? Didn't seem to show up after restoring from an iCloud Backup. Thanks! | @282274 Hey Ed! I'll be more than happy to 🔍🔍 into this for you!  If you could send me a DM and I'll meet you there!  https://t.co/mn6KTF2tgi *RayNg
@115911 might be the absolute worst cell provider ever in life. How did y’all surpass @115714 as the the worst company ever?? | @476680 Hey there! What's got you saying this? Send us a DM with some more details! *MelindaR
Why y'all change my deliver date for my iPhone X @115911 😤😤 come on yo! | @401849 We'll be getting them out as quickly as they come in :) Please DM if you need anything else! *ByronEdwards
@TMobileHelp @115913 sent you a DM | @380309 @115913 Hey Daniel! I got your DM so I'll meet you back there and send a response shortly. https://t.co/D4NKjg57yo *SultanGardezy
@115714 is the worst. Period. | @823169 What's happening to make you feel this way? -CS
"@115714 is probably the most shady phone provider. Randomly charging an extra $100 bucks for no dam reason. And their reps can't explain why | @823182 HI there! Are you having issues with you bill? Please let us know, in order for us to further assist you. -AA"
#ThatMomentWhen you’re wondering why tf your phone service is being crappy af and then you open google to find the first news headline “@115714 outage? Here’s what you need to do!” 😢 Ugh... #FirstWorldProbs | @823253 Hello there! We would like to look further into this. Could you please give us a follow and send us a DM for further assistance? -MK https://t.co/rMApsV8PQY
@TMobileHelp your customer service is the worst u guys have me paying 212.00 amonth and i havent had a full good service yet but u guys want a payment and ur reps are rude as hell and ur ceo @115913 say it the best customer service i beg the differ | @135515 @115913 Hi Christian! I see your DM. I'll meet you back in your inbox so we can continue there. I appreciate your patience. Thank you so much! *AshHebron
"@115911 hey what's going on with 4G in Texas... I can only surf when I'm connected with WiFi | @823279 Hey Anthony, that shouldn't be the case! Send us a DM and we can further assist. *ChanneyT"
"@115911 why am I still waiting for the text that should confirm my number change? https://t.co/DSDZzIjENZ | @131230 Hey Mabel! Thanks for reaching out, send us a DM and we can check on this :) *ChanneyT"
Aye @115714 it’s unfortunate that I will not be paying my cellular bill this month due to the amount of text messages I receive. Direct some hoes my way and I’ll pay y’all. | @823328 Hello there. We'd like to check your options to make an extension in case you're not abler to pay by the due date. Please send us a private message to continue to assist you. -OM https://t.co/rMApsV8PQY
@115913 loved my service but since July my account has had issues that apparently csr can't fix so I'll be dropping tmobile | @823370 @115913 We want to see you stick with us because there isn't a problem that we can't fix. Send a DM my way and we'll work together to get your account back on track. https://t.co/plE6XCdHhz *CharlesOpacki
@115911 @115913 @TMobileHelp having data speed issues on my iPhone SE in Oklahoma City also the service keeps cutting out and dropping calls as well as failing to send text messages or iMessages in an area I normally get good service https://t.co/3f2bDKWFLv | @823372 @115913 We want you to have consistent and reliable service at all times especially in places you've had it before. Send a DM our way so I can work with you to get to the bottom of this right away. https://t.co/plE6XCdHhz *CharlesOpacki
@115913 Tmobile screwed me. Thanks for screwing my credit and thanks a bunch FOR NOT CARING!!! DO NOT SWITCH TO TMOBILE! | @823373 @115913 We're dedicated to making sure that you get the assistance you need and that you're never being charged for something you shouldn't be. DM me and we can work together to turn this around. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 
I am certain that you would not accept being without internet service for a week in the holiday season? 

The difference between you and I is ______________? | @823409 @115913 We always want you to have access to the services you need no matter the week. I can definitely assist you. Just send a DM my way and we'll get started. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115913 @115911. Experienced my first disappointment. The BOGO deals require you to add a line, but I already have 5 lines. A lil disappointed that existing customers don't get a BOGO iffer. | @823450 @115913 Hi! This BOGO is a great deal! The cost of the add a line over the span of 24 months is substantially less than the cost of your second device. Send me a DM and I'll get you more details. https://t.co/3sF8qpf2nx *AlissaFast"
"Oh yay it's #tmobiletuesday where I receive codes for cool stuff, then try to redeem only to be told I'm crazy and my code doesn't exist, and finally get told by my app that I REDEEMED said cool thing 😤  @115911 @115913 https://t.co/20AR9bySYH | @823509 @115913 Hey! That's truly not the experience I want for you and want you to get #thanked. Send me a DM so we can get to the bottom of this. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 & @115913 need to make deals on phones without asking to add a line to get a phone for free for existing customers #TMobile | @823526 @115913 Hey! The BOGO is an awesome offer! The cost of the add a line over the span of 24 months is substantially less than the cost of your second device. Let's check out all of your options. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
"@115911  @TMobileHelp the best part of your online support is when the person you’re talking to just stops responding. Thanks for nothing. | @433570 Hi Ben, I just responded to your DM, I appreciate you hanging on tight with us :) *VictorianLang"
"@TMobileHelp hi, the BOGO phone offer is only valid for new lines? Or can existing customers take advantage too? | @150145 YES! Existing customers are able to take advantage as long as the requirements are met! Send me over a DM so we can go over the deets! https://t.co/Qz0L1xpZB7 *MikePerez"
@115714 Are the Apple devices getting a “calling plus” upgrade and will the next batch of iPhones be HPUE capable? | @823545 Hi there! We do not have that information in hand for the moment but more information will be coming soon. We advise you to check https://t.co/0qT1rLBLtN for up-to-date information as it becomes available. - JL https://t.co/rMApsV8PQY
@115911 my dad use a international card to call outside the US and i get charge $40 on my bill. #HappyHalloween | @823552 We'd love to look into that!  Please DM us here. *JohnWard
@115911 has horrible support | @394018 Hey!  Please click https://t.co/IvLqMUwEUf to meet me back in DM.  I've got you! 🎃👻🎃 *Frank Maez
Extremely upset right now! I’ve been a customer for almost two years and I’m trying to do the bogo for the iPhones for my kids Christmas presents! And I was told that I don’t have enough credit! I’m pissed! @TMobileHelp @115913 I have over TEN LINES WITH U! What can u do! | @778945 @115913 Hi Brenda! I want to do all I can to help and review all of your options for getting your kids those amazing new devices for Christmas. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"Since switching from @ATT to @115911, I noticed that many texts to me are not coming through. #uncarried so to speak. Anyone figured this out? @TMobileHelp | @823637 Text message are about the only way anyone can get a hold of me!  I would love to figure out what is going on and get you back up and connected.  Shoot me a DM and we can get started! https://t.co/HxATIJF0QV *KevinGray"
"@115913 
YOUR REPS ARE RESPONDING 2 ME IN DM ASKIMG ME TO FILL OUT FORMS & EXPLAIN THE FRAUD FIASCO ALL OVER AGAIN. I DID THAT FOR 3 HOURS LAST NITE! INCIDENT REPORT FILED!!!! FURIOUS! | @778619 @115913 Hey Solei - thanks for staying so engaged with us today. In order to be able to completely resolve this for you, we will need to verify your T-Mobile account, but as I had stated I will be calling you soon to ensure this is resolved. https://t.co/93XwcSKFIy *RayButler"
"@TMobileHelp Hi, i don't normally complain about your guys service but the past few days i contantly have to re start my phone and its fairly new, and i can't watch netflix with out it buffering every 10 seconds. A little help would be nice. | @823652 Yikes! Buffering Netflix is the WORST! Let's make sure you can stream all those amazing movies and shows without a hitch. Send me a DM, and we'll see what's happening and work to get you the #MagentaSpeeds we're know for. https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
"Just wanted to let you know @115725 @115990 that if #NetNeutrality falls through you’re losing me as a customer ✌️ you ready for me, @115714 ? | @823665 Now is a great time to join our family. We would be more than glad to have you on board. To verify all the amazing offers we have available, please visit: https://t.co/0qT1rLBLtN . - JF"
"@115714 yall suck | @823666 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE https://t.co/rMApsV8PQY"
"@115714 Just wondering why you offer better deals to new customers vs. a 5 year loyal existing customer wanting to bring family members over to your service... | @823687 Hope you’re doing well today. We have great deals 4 new and existing costumers. You can take a look at your options by signing in 2 your https://t.co/0qT1rLBLtN account, there u can find deals designed just for u. We can also review your account and let u know. Please DM us. - AP"
"@115714 y’all need to send me my phone already and not have me wait another couple weeks for the X 😤 | @813843 We do our best to work first-in-first-out for order processing, but each order has 2 pass a series of steps before it can be shipped. Sometimes an order will take longer at a certain step than another. For more details visit https://t.co/RO6YXh71ij . - AP"
I missed out on so much over time because of @115714 .. why can’t I receive calls from landlines?  😤 | @823701 Hello there! Please send us a DM with your ZIP code and your nearest intersection of streets in order to review the coverage in your area. We'll be waiting for you. - CE https://t.co/rMApsV8PQY
@115714 why has my LTE service been down since sunday?  3G is suboptimal! | @823702 Hello there! Please send us a DM with your ZIP code and your nearest intersection of streets in order to review the coverage in your area. We'll be waiting for you. - CE https://t.co/rMApsV8PQY
"Get AppleCare, not the crappy add-on “insurance” from your carrier — because it’s garbage. @115714 is charging me $125 to fix an iPhone screen after nearly one year with them. | @221523 Sounds like something we need to look into. The charge will depends on your insurance plan. Please send us a Direct Message to further assist you. You can also verify additional info here: https://t.co/Oid2cUP6Vi . -AG"
"Thanks @115714 love my #note8 still miss my #note3 though lol https://t.co/80WL7cdIZT | @823780 Wow, glad to hear this! Enjoy it and, if you have any feedback or questions, please, don’t hesitate to contact us. -FG"
"@115913 what is it with the terrible customer service lately?  I was treated so badly at my local store in Chino, CA on Philadelphia and Central that I actually felt depressed afterward.  So disappointing...:( | @823797 @115913 I only want the best possible experiences for you in any channel, Laura. I want to get to the bottom of this and make sure we're taking great care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 is there any hope for better service in NYC? | @823806 We're always looking to improve our network. Let's take a look at what's going on with your service in your area. DM us with some details about what you're experiencing. *KananiB
"I really hate @115911 right now 😡😡😡😡 paid off my phone and still cant get it unlocked until 40 days... BS | @823807 Hey Christopher, we want to make sure you have a great experience with us. Shoot us a DM. We're here to assist you. *ValerieP"
"@TMobileHelp been a customer for over a decade. Still the worst service I pay for. Drops 9/10 calls, Can't download images, web browse. Thnx | @823818 That is not what we like to hear! Let’s see what’s going on. Please send us a DM and I will look into it! *MoniqueB"
Man bro y’all so fucking trash and im irritated as fuck @115911 how tf my calls not coming thru or going out but I can do other shit. Pmo!! | @823819 Let's get to the bottom of that ASAP! Please DM so we can help. *JohnWard
"@117543  @115911 a mile apart, difference is too great to ignore. Especially when the 1st one is in an area where data is needed most. https://t.co/6IHGw7NoLi | @404235 @117543 We want the best speeds for you where you need it, Jess. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp Vudu credit is not working | @823821 Hey Chris! Send a DM our way and I'd be happy to get to the bottom of this with you! https://t.co/senzStoecA *HillaryTurner
Back again with another issue. @115911 | @823822 I've just responded to your DM and look forward to assisting you! https://t.co/gAmFrAsnx1 *PatrickUllmann
"@115911 it's been two weeks. fix this. https://t.co/fGPEKVvuZO | @823823 That's weird, let's check that out. DM us, we're here to help. *JoanO"
"I think @115725 is going to pay the price for @141006's arrogance and stupidity. I was going to go with @115725 & @122986 but now I am going with @115714 | @279465 Thank  you for contact us and your interest in become part of the Sprint family. Please, visit this link: https://t.co/8aiOS8yJ5N  for more information. We look forward to you joining our family. We'll be waiting for you with open arms. - EM"
"@115714 wtf!? I’ve been having really shitty service all day !! Get your shit together! | @823869 Hey, we'd be happy to look into this for you. Please send us a Direct Message, so that we can further assist you. -TN"