# Episode 5: Problem and Incident Management with Scale and Automation in an Enterprise Cloud Environment

![](media/ssm-aws-logo.png)

NOTE: You will incur charges as you go through either of these workshops, as they will exceed the [limits of AWS free tier](http://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/free-tier-limits.html).

## Table of Contents

- [Summary](#summary)
- [Learning Objectives](#learning-objectives)
- [Gettting Started](#getting-started)

## Summary

If an issue or incident arises, operational services and processes must react quickly, with as minimal human intervention as possible, to resolve it before customers are impacted. In this episode, you will learn about the services and processes enterprises can use to automate issue and incident detection, notifications, resolution, and reporting to prevent future occurances.

## Learning Objectives

During this workshop episode, we will work towards the following learning objectives:

- Learn how to trigger incidents, create notifications, and resolve with automation.
- Learn how to track operational issues and automatically remediate.
- Learn how to automatically report on issues and incidents, including root cause analysis data.

## Getting Started

Click the link below to go to the next section.

[![](media/episode-05-step-01-prepare.png)](/episode-05-step-01-enable-incident.md)