| | | | | | --- | --- | --- | --- | Mission Statement ================= **People & Change GSP focuses on Culture and Change Leadership Acceleration.** We help our customers accelerate their AWS journey with Culture and Change Leadership strategies. We believe the value realization of cloud is dependent on the degree to which enterprise pays attention to their people - how they lead people through change and bring them along the cloud journey. Leveraging our experience across enterprise organizations, we offer prescriptive guidance based on lessons learned and best practices to help leaders enable their organization's AWS journey.  **People & Change GSP owns the People Perspective of the Cloud Adoption Framework.** The _people_ perspective of the Cloud Adoption Framework serves as a bridge between technology and business, accelerating the cloud journey to help organizations more rapidly evolve to a culture of continuous growth, learning, and where change becomes business-as-normal, with focus on culture, organizational structure, leadership, and workforce. This perspective comprises seven capabilities shown in the following figure. Common stakeholders include CIO, COO, CTO, cloud director, and cross-functional and enterprise-wide leaders. ![](/.attachments/DK-People/CCLPic.png) Objectives ========== Mobilize Team ------------- * Design, build, and enable the team responsible for mobilizing critical cloud resources * Establish a dedicated team with single-threaded ownership and set functional areas of the core team to be managed throughout the migration journey * Design a Customer Core Team for leading and executing a readiness, migration, or modernization project/program Align Leaders ------------- * Educate on the impact to culture and the critical role of transformational leadership * Institute relevant components of the AWS 6-Point Change Acceleration Framework to minimize business disruption of people-related activities and accelerate the people side of cloud adoption * Align and enable Cloud Leadership team, executives, and middle managers to own, lead, and manage the changes within their organizations Envision the Future ------------------- * Define how an organization builds and executes their cloud strategy (teams designed for how the customer intends to operate in the future) * Minimize the perceived negative impact of implementation and resistance throughout the organization by understanding what could cause the cloud transformation to fail, and proactively managing and mitigating risk factors Engage the Organization ----------------------- * Document readiness communication and Change Acceleration (organization change management) plan(s) * Communicate what is coming to impacted roles and stakeholder groups to prepare, engage, and excite about the future Enable Capacity ---------------- * Ensure that impacted employees understand their new role and are able and ready to utilize the tools and technology implemented * Enable the Cloud Migration/Modernization/Transformation team to execute through supporting high performing teams and governance models Make it Stick -------------- * Design and help implement the optimal supporting organizational structure for a post-Cloud Migration/Modernization environment * Promote use of the new processes, systems and related functionality outcomes Key Milestones ============== **People & Change** * Mobilization for Cloud * Change Acceleration Metrics are established as leading indicators * Leaders are aligned and actively promoting the Cloud * Proactive People Plans are in place (Communications, Training, Adoption) * People plans are executed * Rewards and recognition plans have been designed or adjusted to encompass Cloud adoption * Employee lifecycle components encompass the need for cloud talent – (e.g., recruiting plans, onboarding plans, training and skills development plans, succession plans, leadership plans) * Cloud ways of working is ‘business as usual’ and are embedded in the organization as the new normal Risks ===== * Compartmentalizing the cloud journey into an IT-only initiative and failing to include appropriate representatives from the business, HR, and Finance as appropriate * Lack of Alignment across Leaders * Lack of active, visible sponsorship from Leaders * Unmanageable culture clash between old and new * Failing to engage at the appropriate level of the organization (top) * Failing to present as one united team (partner delivery resources, AWS delivery resources, account teams, customer delivery resources, etc.) * Desired business outcomes not achieved fast enough * Reduced financial return from Cloud investment * Potential for business disruption if not operationally ’ready’ for the cloud * Failing to adjust financial processes, training, and analyses (budgeting, forecasting, cost management) to optimize for cloud * Resource constraint on team members and middle managers who are supposed to maintain legacy infrastructure, as well as migrate/modernize in the cloud, while learning new skills * Neglecting to set deadlines and milestones related to cloud migration, modernization, data center exits, etc. * Allowing stalls in the process to go on too long without escalating Decisions ========= * Assess the customer's need and willingness for a Cloud Center of Excellence (CCoE).  * Define survey tool for collecting organizational readiness information * The degree of integration with the Customer's Change Acceleration (organization change management) process * Determination of whether to use a Training & Certification Learning Needs Assessment (or comparable tool from an APN Partner) to assess cloud skills and interest * Determine whether to work with an APN Partner as part of the Change Acceleration journey * Determine whether to use a Culture Assessment from an APN Partner to produce a cultural map of the organization * Determine the appropriate Customer counterpart(s) for the Change Acceleration team to work with on the engagement, ensuring enough time/capacity to dedicate to the work (e.g., Cloud Leader, Change Leader, Training Lead, Communication Lead, etc.) **Attachments:** [CCLPic.png](/.attachments/DK-People/CCLPic.png)