---
id: 01-cti-flow-sources-and-events
title: "Appendix C: CTI Flow Sources and Events"
---

The following sources are defined in the adapter for use with CTI Flows:

- Initialization

  - onInit -- The CTI adapter has initialized.

- Amazon Connect Agent

  - onRefresh -- The Connect agent's data was updated.

  - onStateChange -- The Connect agent's state changed.

  - onRoutable -- The Connect agent became available for contacts.

  - onNotRoutable -- The Connect agent became unavailable for
    contacts.

  - onOffline -- The Connect agent's state was set to "Offline".

  - onError -- The Connect agent encountered a system error.

  - onAfterCallWork -- The Connect agent entered "After Call Work".

  - onInit -- The Connect agent has logged in.

- Amazon Connect Voice Contact

  - onIncoming -- The voice contact is incoming. Note: This event
    fires for queued callback contact only.

  - onConnecting -- The voice contact is connecting. Note. This
    event fires for inbound and outbound contacts except queued
    callback contacts.

  - onConnected -- The voice contact is connected.

  - onEnded -- The voice contact is ended or destroyed.

  - onRefresh -- The voice contact is updated.

  - onAccepted -- A voice contact is accepted.

  - onPending -- The voice contact is pending.

  - onMissed -- The voice contact is / was missed.

  - onDestroy - The voice contact is destroyed.

- Amazon Connect Chat Contact

  - onConnecting -- The chat contact is connecting.

  - onConnected -- The chat contact is connected.

  - onEnded -- The chat contact ended.

  - onRefresh -- The chat contact is updated.

  - onAccepted -- The chat contact is accepted.

  - onPending -- The voice contact is pending.

  - onMessageReceived -- A message was received from the customer

  - onMessageSent -- A message was sent to the customer

  - onMissed -- The chat contact was missed.

  - onDestroy - The voice contact is destroyed.

- Amazon Connect Task Contact

  - onIncoming -- The tasks contact is incoming.

  - onConnecting -- The task contact is connecting.

  - onConnected -- The task contact is connected.

  - onEnded -- The task contact ended.

  - onRefresh -- The task contact is updated.

  - onAccepted -- The task contact is accepted.

  - onPending -- The voice contact is pending.

  - onMissed -- The task contact was missed.

  - onDestroy - The voice contact is destroyed.

  - onTransferInitiated -- When the server has initiated the task transfer.

  - onTransferSucceeded -- When the task transfer has succeeded.

  - onTransferFailed -- When the task transfer has failed.

  - onTaskExpiring -- Triggers 2 hours before the task expires.

  - onTaskExpired -- When the task has expired.

- Salesforce Agent

  - onStateChange -- The Salesforce agent's state changed.

  - onWorkAccepted -- The Salesforce agent accepted work.

  - onWorkloadChanged -- The Salesforce agent's workload changed.

- Salesforce UI

  - onClickToDial -- A phone number, within the Salesforce UI, was
    clicked.

  - onNavigationChange

  - onHvsWorkStart