# Best Practices for Amazon Connect with Service Cloud Voice
This section of the repository contains examples of how to best configure and use Amazon Connect and related AWS resources in a Service Cloud Voice environment. These examples have been written by Amazon Connect Specialist Soultions Architects and are peer reviewed. As always, these examples are provided as a demonstration of best practices under typical use case patterns. Individual business requirement vary and can greatly impact the overall effectiveness or desired outcomes so it is always best to consult with a specialist solutions architect or Salesforce Solutions Engineer.

Title|Description
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[Overflow Routing](OverflowRouting.md)|Describes best practices for dealing with spikes in call volumes. Specifically describes overflow routing scenarios to keep data clean and reduce administrative overhead.