## Test Use Case - Contact Lens driven Next Best Action

1. Ensure that you have logged on to Salesforce Omni-Channel as an agent
2. Ensure that you (or someone else) is logged on to **Omni Supervisor**
3. Place a call on the phone number associated with **Sample SCV Inbound Flow with Transcription using Contact Lens**
4. The call will be transferred to an agent
5. Once the call is connected to the agent, as a customer, express negative sentiment by saying something such as "I am not happy with the product, really frustrating to use it, I have lots of issues while using your product" etc. for at least 10-12 seconds
6. In a few seconds, you will see a flag raised against the agent on Omni Supervisor
7. Disconnect the call