* Amazon Connect is a cloud-based contact center solution that you use to set * up and manage a customer contact center and provide reliable customer * engagement at any scale. *
** Amazon Connect provides metrics and real-time reporting that enable you to * optimize contact routing. You can also resolve customer issues more * efficiently by getting customers in touch with the appropriate agents. *
** There are limits to the number of Amazon Connect resources that you can * create. There are also limits to the number of requests that you can make per * second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator * Guide. *
** You can connect programmatically to an Amazon Web Services service by using * an endpoint. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints. *
**/ public interface AmazonConnect { /** * Overrides the default endpoint for this client * ("https://connect.us-east-1.amazonaws.com"). Callers can use this method * to control which AWS region they want to work with. ** Callers can pass in just the endpoint (ex: * "connect.us-east-1.amazonaws.com") or a full URL, including the protocol * (ex: "https://connect.us-east-1.amazonaws.com"). If the protocol is not * specified here, the default protocol from this client's * {@link ClientConfiguration} will be used, which by default is HTTPS. *
* For more information on using AWS regions with the AWS SDK for Java, and * a complete list of all available endpoints for all AWS services, see: http://developer.amazonwebservices.com/connect/entry.jspa?externalID= * 3912 *
* This method is not threadsafe. An endpoint should be configured when * the client is created and before any service requests are made. Changing * it afterwards creates inevitable race conditions for any service requests * in transit or retrying. * * @param endpoint The endpoint (ex: "connect.us-east-1.amazonaws.com") or a * full URL, including the protocol (ex: * "https://connect.us-east-1.amazonaws.com") of the region * specific AWS endpoint this client will communicate with. * @throws IllegalArgumentException If any problems are detected with the * specified endpoint. */ public void setEndpoint(String endpoint) throws java.lang.IllegalArgumentException; /** * An alternative to {@link AmazonConnect#setEndpoint(String)}, sets the * regional endpoint for this client's service calls. Callers can use this * method to control which AWS region they want to work with. *
* By default, all service endpoints in all regions use the https protocol. * To use http instead, specify it in the {@link ClientConfiguration} * supplied at construction. *
* This method is not threadsafe. A region should be configured when the * client is created and before any service requests are made. Changing it * afterwards creates inevitable race conditions for any service requests in * transit or retrying. * * @param region The region this client will communicate with. See * {@link Region#getRegion(com.amazonaws.regions.Regions)} for * accessing a given region. * @throws java.lang.IllegalArgumentException If the given region is null, * or if this service isn't available in the given region. See * {@link Region#isServiceSupported(String)} * @see Region#getRegion(com.amazonaws.regions.Regions) * @see Region#createClient(Class, * com.amazonaws.auth.AWSCredentialsProvider, ClientConfiguration) */ public void setRegion(Region region) throws java.lang.IllegalArgumentException; /** *
* Activates an evaluation form in the specified Amazon Connect instance. * After the evaluation form is activated, it is available to start new * evaluations based on the form. *
* * @param activateEvaluationFormRequest * @return activateEvaluationFormResult The response from the * ActivateEvaluationForm service method, as returned by Amazon * Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws ResourceConflictException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ActivateEvaluationFormResult activateEvaluationForm( ActivateEvaluationFormRequest activateEvaluationFormRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Associates an approved origin to an Amazon Connect instance. *
* * @param associateApprovedOriginRequest * @throws ResourceNotFoundException * @throws ResourceConflictException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ServiceQuotaExceededException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void associateApprovedOrigin(AssociateApprovedOriginRequest associateApprovedOriginRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Allows the specified Amazon Connect instance to access the specified * Amazon Lex or Amazon Lex V2 bot. *
* * @param associateBotRequest * @throws ResourceNotFoundException * @throws ResourceConflictException * @throws InternalServiceException * @throws InvalidRequestException * @throws LimitExceededException * @throws ServiceQuotaExceededException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void associateBot(AssociateBotRequest associateBotRequest) throws AmazonClientException, AmazonServiceException; /** ** Associates an existing vocabulary as the default. Contact Lens for Amazon * Connect uses the vocabulary in post-call and real-time analysis sessions * for the given language. *
* * @param associateDefaultVocabularyRequest * @return associateDefaultVocabularyResult The response from the * AssociateDefaultVocabulary service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AccessDeniedException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ AssociateDefaultVocabularyResult associateDefaultVocabulary( AssociateDefaultVocabularyRequest associateDefaultVocabularyRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Associates a storage resource type for the first time. You can only * associate one type of storage configuration in a single call. This means, * for example, that you can't define an instance with multiple S3 buckets * for storing chat transcripts. *
** This API does not create a resource that doesn't exist. It only * associates it to the instance. Ensure that the resource being specified * in the storage configuration, like an S3 bucket, exists when being used * for association. *
* * @param associateInstanceStorageConfigRequest * @return associateInstanceStorageConfigResult The response from the * AssociateInstanceStorageConfig service method, as returned by * Amazon Connect. * @throws ResourceNotFoundException * @throws ResourceConflictException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ AssociateInstanceStorageConfigResult associateInstanceStorageConfig( AssociateInstanceStorageConfigRequest associateInstanceStorageConfigRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Allows the specified Amazon Connect instance to access the specified * Lambda function. *
* * @param associateLambdaFunctionRequest * @throws ResourceNotFoundException * @throws ResourceConflictException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ServiceQuotaExceededException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void associateLambdaFunction(AssociateLambdaFunctionRequest associateLambdaFunctionRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Allows the specified Amazon Connect instance to access the specified * Amazon Lex V1 bot. This API only supports the association of Amazon Lex * V1 bots. *
* * @param associateLexBotRequest * @throws ResourceNotFoundException * @throws ResourceConflictException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ServiceQuotaExceededException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void associateLexBot(AssociateLexBotRequest associateLexBotRequest) throws AmazonClientException, AmazonServiceException; /** ** Associates a flow with a phone number claimed to your Amazon Connect * instance. *
*
* If the number is claimed to a traffic distribution group, and you are
* calling this API using an instance in the Amazon Web Services Region
* where the traffic distribution group was created, you can use either a
* full phone number ARN or UUID value for the PhoneNumberId
* URI request parameter. However, if the number is claimed to a traffic
* distribution group and you are calling this API using an instance in the
* alternate Amazon Web Services Region associated with the traffic
* distribution group, you must provide a full phone number ARN. If a UUID
* is provided in this scenario, you will receive a
* ResourceNotFoundException.
*
* This API is in preview release for Amazon Connect and is subject to * change. *
** Associates a set of quick connects with a queue. *
* * @param associateQueueQuickConnectsRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws LimitExceededException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void associateQueueQuickConnects( AssociateQueueQuickConnectsRequest associateQueueQuickConnectsRequest) throws AmazonClientException, AmazonServiceException; /** ** Associates a set of queues with a routing profile. *
* * @param associateRoutingProfileQueuesRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void associateRoutingProfileQueues( AssociateRoutingProfileQueuesRequest associateRoutingProfileQueuesRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Associates a security key to the instance. *
* * @param associateSecurityKeyRequest * @return associateSecurityKeyResult The response from the * AssociateSecurityKey service method, as returned by Amazon * Connect. * @throws ResourceNotFoundException * @throws ResourceConflictException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ServiceQuotaExceededException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ AssociateSecurityKeyResult associateSecurityKey( AssociateSecurityKeyRequest associateSecurityKeyRequest) throws AmazonClientException, AmazonServiceException; /** ** Claims an available phone number to your Amazon Connect instance or * traffic distribution group. You can call this API only in the same Amazon * Web Services Region where the Amazon Connect instance or traffic * distribution group was created. *
** For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon * Connect Administrator Guide. *
** You can call the SearchAvailablePhoneNumbers API for available phone numbers that you * can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation. *
** If you plan to claim and release numbers frequently during a 30 day * period, contact us for a service quota exception. Otherwise, it is * possible you will be blocked from claiming and releasing any more numbers * until 30 days past the oldest number released has expired. *
** By default you can claim and release up to 200% of your maximum number of * active phone numbers during any 30 day period. If you claim and release * phone numbers using the UI or API during a rolling 30 day cycle that * exceeds 200% of your phone number service level quota, you will be * blocked from claiming any more numbers until 30 days past the oldest * number released has expired. *
** For example, if you already have 99 claimed numbers and a service level * quota of 99 phone numbers, and in any 30 day period you release 99, claim * 99, and then release 99, you will have exceeded the 200% limit. At that * point you are blocked from claiming any more numbers until you open an * Amazon Web Services support ticket. *
* * @param claimPhoneNumberRequest * @return claimPhoneNumberResult The response from the ClaimPhoneNumber * service method, as returned by Amazon Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws IdempotencyException * @throws AccessDeniedException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ClaimPhoneNumberResult claimPhoneNumber(ClaimPhoneNumberRequest claimPhoneNumberRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Creates an agent status for the specified Amazon Connect instance. *
* * @param createAgentStatusRequest * @return createAgentStatusResult The response from the CreateAgentStatus * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws LimitExceededException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateAgentStatusResult createAgentStatus(CreateAgentStatusRequest createAgentStatusRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a flow for the specified Amazon Connect instance. *
** You can also create and update flows using the Amazon Connect Flow language. *
* * @param createContactFlowRequest * @return createContactFlowResult The response from the CreateContactFlow * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidContactFlowException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws LimitExceededException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateContactFlowResult createContactFlow(CreateContactFlowRequest createContactFlowRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a flow module for the specified Amazon Connect instance. *
* * @param createContactFlowModuleRequest * @return createContactFlowModuleResult The response from the * CreateContactFlowModule service method, as returned by Amazon * Connect. * @throws AccessDeniedException * @throws InvalidRequestException * @throws InvalidContactFlowModuleException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws LimitExceededException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws IdempotencyException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateContactFlowModuleResult createContactFlowModule( CreateContactFlowModuleRequest createContactFlowModuleRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates an evaluation form in the specified Amazon Connect instance. The * form can be used to define questions related to agent performance, and * create sections to organize such questions. Question and section * identifiers cannot be duplicated within the same evaluation form. *
* * @param createEvaluationFormRequest * @return createEvaluationFormResult The response from the * CreateEvaluationForm service method, as returned by Amazon * Connect. * @throws InternalServiceException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws ServiceQuotaExceededException * @throws ResourceConflictException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateEvaluationFormResult createEvaluationForm( CreateEvaluationFormRequest createEvaluationFormRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Creates hours of operation. *
* * @param createHoursOfOperationRequest * @return createHoursOfOperationResult The response from the * CreateHoursOfOperation service method, as returned by Amazon * Connect. * @throws DuplicateResourceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws LimitExceededException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateHoursOfOperationResult createHoursOfOperation( CreateHoursOfOperationRequest createHoursOfOperationRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Initiates an Amazon Connect instance with all the supported channels * enabled. It does not attach any storage, such as Amazon Simple Storage * Service (Amazon S3) or Amazon Kinesis. It also does not allow for any * configurations on features, such as Contact Lens for Amazon Connect. *
** Amazon Connect enforces a limit on the total number of instances that you * can create or delete in 30 days. If you exceed this limit, you will get * an error message indicating there has been an excessive number of * attempts at creating or deleting instances. You must wait 30 days before * you can restart creating and deleting instances in your account. *
* * @param createInstanceRequest * @return createInstanceResult The response from the CreateInstance service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws ServiceQuotaExceededException * @throws ThrottlingException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateInstanceResult createInstance(CreateInstanceRequest createInstanceRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates an Amazon Web Services resource association with an Amazon * Connect instance. *
* * @param createIntegrationAssociationRequest * @return createIntegrationAssociationResult The response from the * CreateIntegrationAssociation service method, as returned by * Amazon Connect. * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateIntegrationAssociationResult createIntegrationAssociation( CreateIntegrationAssociationRequest createIntegrationAssociationRequest) throws AmazonClientException, AmazonServiceException; /** ** Adds a new participant into an on-going chat contact. For more * information, see Customize chat flow experiences by integrating custom participants. *
* * @param createParticipantRequest * @return createParticipantResult The response from the CreateParticipant * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ServiceQuotaExceededException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateParticipantResult createParticipant(CreateParticipantRequest createParticipantRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a prompt. For more information about prompts, such as supported * file types and maximum length, see Create prompts in the Amazon Connect Administrator's Guide. *
* * @param createPromptRequest * @return createPromptResult The response from the CreatePrompt service * method, as returned by Amazon Connect. * @throws DuplicateResourceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws LimitExceededException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreatePromptResult createPrompt(CreatePromptRequest createPromptRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Creates a new queue for the specified Amazon Connect instance. *
*
* If the number being used in the input is claimed to a traffic
* distribution group, and you are calling this API using an instance in the
* Amazon Web Services Region where the traffic distribution group was
* created, you can use either a full phone number ARN or UUID value for the
* OutboundCallerIdNumberId value of the OutboundCallerConfig request body parameter. However, if the number
* is claimed to a traffic distribution group and you are calling this API
* using an instance in the alternate Amazon Web Services Region associated
* with the traffic distribution group, you must provide a full phone number
* ARN. If a UUID is provided in this scenario, you will receive a
* ResourceNotFoundException.
*
* Creates a quick connect for the specified Amazon Connect instance. *
* * @param createQuickConnectRequest * @return createQuickConnectResult The response from the CreateQuickConnect * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws LimitExceededException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateQuickConnectResult createQuickConnect(CreateQuickConnectRequest createQuickConnectRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a new routing profile. *
* * @param createRoutingProfileRequest * @return createRoutingProfileResult The response from the * CreateRoutingProfile service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws LimitExceededException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateRoutingProfileResult createRoutingProfile( CreateRoutingProfileRequest createRoutingProfileRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a rule for the specified Amazon Connect instance. *
** Use the Rules Function language to code conditions for the rule. *
* * @param createRuleRequest * @return createRuleResult The response from the CreateRule service method, * as returned by Amazon Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AccessDeniedException * @throws ResourceConflictException * @throws ServiceQuotaExceededException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateRuleResult createRule(CreateRuleRequest createRuleRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Creates a security profile. *
* * @param createSecurityProfileRequest * @return createSecurityProfileResult The response from the * CreateSecurityProfile service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws LimitExceededException * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateSecurityProfileResult createSecurityProfile( CreateSecurityProfileRequest createSecurityProfileRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a new task template in the specified Amazon Connect instance. *
* * @param createTaskTemplateRequest * @return createTaskTemplateResult The response from the CreateTaskTemplate * service method, as returned by Amazon Connect. * @throws PropertyValidationException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws ServiceQuotaExceededException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateTaskTemplateResult createTaskTemplate(CreateTaskTemplateRequest createTaskTemplateRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a traffic distribution group given an Amazon Connect instance * that has been replicated. *
** For more information about creating traffic distribution groups, see Set up traffic distribution groups in the Amazon Connect * Administrator Guide. *
* * @param createTrafficDistributionGroupRequest * @return createTrafficDistributionGroupResult The response from the * CreateTrafficDistributionGroup service method, as returned by * Amazon Connect. * @throws InvalidRequestException * @throws AccessDeniedException * @throws ServiceQuotaExceededException * @throws ThrottlingException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ResourceConflictException * @throws ResourceNotReadyException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateTrafficDistributionGroupResult createTrafficDistributionGroup( CreateTrafficDistributionGroupRequest createTrafficDistributionGroupRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a use case for an integration association. *
* * @param createUseCaseRequest * @return createUseCaseResult The response from the CreateUseCase service * method, as returned by Amazon Connect. * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateUseCaseResult createUseCase(CreateUseCaseRequest createUseCaseRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a user account for the specified Amazon Connect instance. *
** For information about how to create user accounts using the Amazon * Connect console, see Add Users in the Amazon Connect Administrator Guide. *
* * @param createUserRequest * @return createUserResult The response from the CreateUser service method, * as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws LimitExceededException * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateUserResult createUser(CreateUserRequest createUserRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a new user hierarchy group. *
* * @param createUserHierarchyGroupRequest * @return createUserHierarchyGroupResult The response from the * CreateUserHierarchyGroup service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws LimitExceededException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateUserHierarchyGroupResult createUserHierarchyGroup( CreateUserHierarchyGroupRequest createUserHierarchyGroupRequest) throws AmazonClientException, AmazonServiceException; /** ** Creates a custom vocabulary associated with your Amazon Connect instance. * You can set a custom vocabulary to be your default vocabulary for a given * language. Contact Lens for Amazon Connect uses the default vocabulary in * post-call and real-time contact analysis sessions for that language. *
* * @param createVocabularyRequest * @return createVocabularyResult The response from the CreateVocabulary * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AccessDeniedException * @throws ResourceConflictException * @throws ServiceQuotaExceededException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ CreateVocabularyResult createVocabulary(CreateVocabularyRequest createVocabularyRequest) throws AmazonClientException, AmazonServiceException; /** ** Deactivates an evaluation form in the specified Amazon Connect instance. * After a form is deactivated, it is no longer available for users to start * new evaluations based on the form. *
* * @param deactivateEvaluationFormRequest * @return deactivateEvaluationFormResult The response from the * DeactivateEvaluationForm service method, as returned by Amazon * Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws ResourceConflictException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DeactivateEvaluationFormResult deactivateEvaluationForm( DeactivateEvaluationFormRequest deactivateEvaluationFormRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes a contact evaluation in the specified Amazon Connect instance. *
* * @param deleteContactEvaluationRequest * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws ResourceConflictException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deleteContactEvaluation(DeleteContactEvaluationRequest deleteContactEvaluationRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes a flow for the specified Amazon Connect instance. *
* * @param deleteContactFlowRequest * @return deleteContactFlowResult The response from the DeleteContactFlow * service method, as returned by Amazon Connect. * @throws AccessDeniedException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DeleteContactFlowResult deleteContactFlow(DeleteContactFlowRequest deleteContactFlowRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes the specified flow module. *
* * @param deleteContactFlowModuleRequest * @return deleteContactFlowModuleResult The response from the * DeleteContactFlowModule service method, as returned by Amazon * Connect. * @throws AccessDeniedException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DeleteContactFlowModuleResult deleteContactFlowModule( DeleteContactFlowModuleRequest deleteContactFlowModuleRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes an evaluation form in the specified Amazon Connect instance. *
** If the version property is provided, only the specified version of the * evaluation form is deleted. *
** If no version is provided, then the full form (all versions) is deleted. *
** This API is in preview release for Amazon Connect and is subject to * change. *
** Deletes an hours of operation. *
* * @param deleteHoursOfOperationRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deleteHoursOfOperation(DeleteHoursOfOperationRequest deleteHoursOfOperationRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Deletes the Amazon Connect instance. *
** Amazon Connect enforces a limit on the total number of instances that you * can create or delete in 30 days. If you exceed this limit, you will get * an error message indicating there has been an excessive number of * attempts at creating or deleting instances. You must wait 30 days before * you can restart creating and deleting instances in your account. *
* * @param deleteInstanceRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deleteInstance(DeleteInstanceRequest deleteInstanceRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes an Amazon Web Services resource association from an Amazon * Connect instance. The association must not have any use cases associated * with it. *
* * @param deleteIntegrationAssociationRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deleteIntegrationAssociation( DeleteIntegrationAssociationRequest deleteIntegrationAssociationRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes a prompt. *
* * @param deletePromptRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deletePrompt(DeletePromptRequest deletePromptRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes a quick connect. *
* * @param deleteQuickConnectRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deleteQuickConnect(DeleteQuickConnectRequest deleteQuickConnectRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes a rule for the specified Amazon Connect instance. *
* * @param deleteRuleRequest * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AccessDeniedException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deleteRule(DeleteRuleRequest deleteRuleRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Deletes a security profile. *
* * @param deleteSecurityProfileRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AccessDeniedException * @throws ResourceInUseException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deleteSecurityProfile(DeleteSecurityProfileRequest deleteSecurityProfileRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes the task template. *
* * @param deleteTaskTemplateRequest * @return deleteTaskTemplateResult The response from the DeleteTaskTemplate * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DeleteTaskTemplateResult deleteTaskTemplate(DeleteTaskTemplateRequest deleteTaskTemplateRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes a traffic distribution group. This API can be called only in the * Region where the traffic distribution group is created. *
** For more information about deleting traffic distribution groups, see Delete traffic distribution groups in the Amazon Connect * Administrator Guide. *
* * @param deleteTrafficDistributionGroupRequest * @return deleteTrafficDistributionGroupResult The response from the * DeleteTrafficDistributionGroup service method, as returned by * Amazon Connect. * @throws InvalidRequestException * @throws AccessDeniedException * @throws ResourceInUseException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DeleteTrafficDistributionGroupResult deleteTrafficDistributionGroup( DeleteTrafficDistributionGroupRequest deleteTrafficDistributionGroupRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes a use case from an integration association. *
* * @param deleteUseCaseRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deleteUseCase(DeleteUseCaseRequest deleteUseCaseRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes a user account from the specified Amazon Connect instance. *
** For information about what happens to a user's data when their account is * deleted, see Delete Users from Your Amazon Connect Instance in the Amazon * Connect Administrator Guide. *
* * @param deleteUserRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deleteUser(DeleteUserRequest deleteUserRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes an existing user hierarchy group. It must not be associated with * any agents or have any active child groups. *
* * @param deleteUserHierarchyGroupRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ResourceInUseException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void deleteUserHierarchyGroup(DeleteUserHierarchyGroupRequest deleteUserHierarchyGroupRequest) throws AmazonClientException, AmazonServiceException; /** ** Deletes the vocabulary that has the given identifier. *
* * @param deleteVocabularyRequest * @return deleteVocabularyResult The response from the DeleteVocabulary * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AccessDeniedException * @throws ResourceInUseException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DeleteVocabularyResult deleteVocabulary(DeleteVocabularyRequest deleteVocabularyRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Describes an agent status. *
* * @param describeAgentStatusRequest * @return describeAgentStatusResult The response from the * DescribeAgentStatus service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeAgentStatusResult describeAgentStatus( DescribeAgentStatusRequest describeAgentStatusRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Describes the specified contact. *
** Contact information remains available in Amazon Connect for 24 months, * and then it is deleted. *
** Only data from November 12, 2021, and later is returned by this API. *
** Describes a contact evaluation in the specified Amazon Connect instance. *
* * @param describeContactEvaluationRequest * @return describeContactEvaluationResult The response from the * DescribeContactEvaluation service method, as returned by Amazon * Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeContactEvaluationResult describeContactEvaluation( DescribeContactEvaluationRequest describeContactEvaluationRequest) throws AmazonClientException, AmazonServiceException; /** ** Describes the specified flow. *
** You can also create and update flows using the Amazon Connect Flow language. *
* * @param describeContactFlowRequest * @return describeContactFlowResult The response from the * DescribeContactFlow service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ContactFlowNotPublishedException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeContactFlowResult describeContactFlow( DescribeContactFlowRequest describeContactFlowRequest) throws AmazonClientException, AmazonServiceException; /** ** Describes the specified flow module. *
* * @param describeContactFlowModuleRequest * @return describeContactFlowModuleResult The response from the * DescribeContactFlowModule service method, as returned by Amazon * Connect. * @throws AccessDeniedException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeContactFlowModuleResult describeContactFlowModule( DescribeContactFlowModuleRequest describeContactFlowModuleRequest) throws AmazonClientException, AmazonServiceException; /** ** Describes an evaluation form in the specified Amazon Connect instance. If * the version property is not provided, the latest version of the * evaluation form is described. *
* * @param describeEvaluationFormRequest * @return describeEvaluationFormResult The response from the * DescribeEvaluationForm service method, as returned by Amazon * Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeEvaluationFormResult describeEvaluationForm( DescribeEvaluationFormRequest describeEvaluationFormRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Describes the hours of operation. *
* * @param describeHoursOfOperationRequest * @return describeHoursOfOperationResult The response from the * DescribeHoursOfOperation service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeHoursOfOperationResult describeHoursOfOperation( DescribeHoursOfOperationRequest describeHoursOfOperationRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Returns the current state of the specified instance identifier. It tracks * the instance while it is being created and returns an error status, if * applicable. *
** If an instance is not created successfully, the instance status reason * field returns details relevant to the reason. The instance in a failed * state is returned only for 24 hours after the CreateInstance API was * invoked. *
* * @param describeInstanceRequest * @return describeInstanceResult The response from the DescribeInstance * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeInstanceResult describeInstance(DescribeInstanceRequest describeInstanceRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Describes the specified instance attribute. *
* * @param describeInstanceAttributeRequest * @return describeInstanceAttributeResult The response from the * DescribeInstanceAttribute service method, as returned by Amazon * Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeInstanceAttributeResult describeInstanceAttribute( DescribeInstanceAttributeRequest describeInstanceAttributeRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Retrieves the current storage configurations for the specified resource * type, association ID, and instance ID. *
* * @param describeInstanceStorageConfigRequest * @return describeInstanceStorageConfigResult The response from the * DescribeInstanceStorageConfig service method, as returned by * Amazon Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeInstanceStorageConfigResult describeInstanceStorageConfig( DescribeInstanceStorageConfigRequest describeInstanceStorageConfigRequest) throws AmazonClientException, AmazonServiceException; /** ** Gets details and status of a phone number that’s claimed to your Amazon * Connect instance or traffic distribution group. *
*
* If the number is claimed to a traffic distribution group, and you are
* calling in the Amazon Web Services Region where the traffic distribution
* group was created, you can use either a phone number ARN or UUID value
* for the PhoneNumberId URI request parameter. However, if the
* number is claimed to a traffic distribution group and you are calling
* this API in the alternate Amazon Web Services Region associated with the
* traffic distribution group, you must provide a full phone number ARN. If
* a UUID is provided in this scenario, you will receive a
* ResourceNotFoundException.
*
* Describes the prompt. *
* * @param describePromptRequest * @return describePromptResult The response from the DescribePrompt service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribePromptResult describePrompt(DescribePromptRequest describePromptRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Describes the specified queue. *
* * @param describeQueueRequest * @return describeQueueResult The response from the DescribeQueue service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeQueueResult describeQueue(DescribeQueueRequest describeQueueRequest) throws AmazonClientException, AmazonServiceException; /** ** Describes the quick connect. *
* * @param describeQuickConnectRequest * @return describeQuickConnectResult The response from the * DescribeQuickConnect service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeQuickConnectResult describeQuickConnect( DescribeQuickConnectRequest describeQuickConnectRequest) throws AmazonClientException, AmazonServiceException; /** ** Describes the specified routing profile. *
* * @param describeRoutingProfileRequest * @return describeRoutingProfileResult The response from the * DescribeRoutingProfile service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeRoutingProfileResult describeRoutingProfile( DescribeRoutingProfileRequest describeRoutingProfileRequest) throws AmazonClientException, AmazonServiceException; /** ** Describes a rule for the specified Amazon Connect instance. *
* * @param describeRuleRequest * @return describeRuleResult The response from the DescribeRule service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AccessDeniedException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeRuleResult describeRule(DescribeRuleRequest describeRuleRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Gets basic information about the security profle. *
* * @param describeSecurityProfileRequest * @return describeSecurityProfileResult The response from the * DescribeSecurityProfile service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeSecurityProfileResult describeSecurityProfile( DescribeSecurityProfileRequest describeSecurityProfileRequest) throws AmazonClientException, AmazonServiceException; /** ** Gets details and status of a traffic distribution group. *
* * @param describeTrafficDistributionGroupRequest * @return describeTrafficDistributionGroupResult The response from the * DescribeTrafficDistributionGroup service method, as returned by * Amazon Connect. * @throws InvalidRequestException * @throws AccessDeniedException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeTrafficDistributionGroupResult describeTrafficDistributionGroup( DescribeTrafficDistributionGroupRequest describeTrafficDistributionGroupRequest) throws AmazonClientException, AmazonServiceException; /** ** Describes the specified user account. You can find the instance ID in the Amazon Connect console (it’s the final * part of the ARN). The console does not display the user IDs. Instead, * list the users and note the IDs provided in the output. *
* * @param describeUserRequest * @return describeUserResult The response from the DescribeUser service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeUserResult describeUser(DescribeUserRequest describeUserRequest) throws AmazonClientException, AmazonServiceException; /** ** Describes the specified hierarchy group. *
* * @param describeUserHierarchyGroupRequest * @return describeUserHierarchyGroupResult The response from the * DescribeUserHierarchyGroup service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeUserHierarchyGroupResult describeUserHierarchyGroup( DescribeUserHierarchyGroupRequest describeUserHierarchyGroupRequest) throws AmazonClientException, AmazonServiceException; /** ** Describes the hierarchy structure of the specified Amazon Connect * instance. *
* * @param describeUserHierarchyStructureRequest * @return describeUserHierarchyStructureResult The response from the * DescribeUserHierarchyStructure service method, as returned by * Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeUserHierarchyStructureResult describeUserHierarchyStructure( DescribeUserHierarchyStructureRequest describeUserHierarchyStructureRequest) throws AmazonClientException, AmazonServiceException; /** ** Describes the specified vocabulary. *
* * @param describeVocabularyRequest * @return describeVocabularyResult The response from the DescribeVocabulary * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AccessDeniedException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ DescribeVocabularyResult describeVocabulary(DescribeVocabularyRequest describeVocabularyRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Revokes access to integrated applications from Amazon Connect. *
* * @param disassociateApprovedOriginRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void disassociateApprovedOrigin( DisassociateApprovedOriginRequest disassociateApprovedOriginRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Revokes authorization from the specified instance to access the specified * Amazon Lex or Amazon Lex V2 bot. *
* * @param disassociateBotRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void disassociateBot(DisassociateBotRequest disassociateBotRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Removes the storage type configurations for the specified resource type * and association ID. *
* * @param disassociateInstanceStorageConfigRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void disassociateInstanceStorageConfig( DisassociateInstanceStorageConfigRequest disassociateInstanceStorageConfigRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Remove the Lambda function from the dropdown options available in the * relevant flow blocks. *
* * @param disassociateLambdaFunctionRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void disassociateLambdaFunction( DisassociateLambdaFunctionRequest disassociateLambdaFunctionRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Revokes authorization from the specified instance to access the specified * Amazon Lex bot. *
* * @param disassociateLexBotRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void disassociateLexBot(DisassociateLexBotRequest disassociateLexBotRequest) throws AmazonClientException, AmazonServiceException; /** ** Removes the flow association from a phone number claimed to your Amazon * Connect instance. *
*
* If the number is claimed to a traffic distribution group, and you are
* calling this API using an instance in the Amazon Web Services Region
* where the traffic distribution group was created, you can use either a
* full phone number ARN or UUID value for the PhoneNumberId
* URI request parameter. However, if the number is claimed to a traffic
* distribution group and you are calling this API using an instance in the
* alternate Amazon Web Services Region associated with the traffic
* distribution group, you must provide a full phone number ARN. If a UUID
* is provided in this scenario, you will receive a
* ResourceNotFoundException.
*
* This API is in preview release for Amazon Connect and is subject to * change. *
** Disassociates a set of quick connects from a queue. *
* * @param disassociateQueueQuickConnectsRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void disassociateQueueQuickConnects( DisassociateQueueQuickConnectsRequest disassociateQueueQuickConnectsRequest) throws AmazonClientException, AmazonServiceException; /** ** Disassociates a set of queues from a routing profile. *
* * @param disassociateRoutingProfileQueuesRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void disassociateRoutingProfileQueues( DisassociateRoutingProfileQueuesRequest disassociateRoutingProfileQueuesRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Deletes the specified security key. *
* * @param disassociateSecurityKeyRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void disassociateSecurityKey(DisassociateSecurityKeyRequest disassociateSecurityKeyRequest) throws AmazonClientException, AmazonServiceException; /** *
* Dismisses contacts from an agent’s CCP and returns the agent to an
* available state, which allows the agent to receive a new routed contact.
* Contacts can only be dismissed if they are in a MISSED,
* ERROR, ENDED, or REJECTED state in
* the Agent Event Stream.
*
* Retrieves the contact attributes for the specified contact. *
* * @param getContactAttributesRequest * @return getContactAttributesResult The response from the * GetContactAttributes service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ GetContactAttributesResult getContactAttributes( GetContactAttributesRequest getContactAttributesRequest) throws AmazonClientException, AmazonServiceException; /** ** Gets the real-time metric data from the specified Amazon Connect * instance. *
** For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator * Guide. *
* * @param getCurrentMetricDataRequest * @return getCurrentMetricDataResult The response from the * GetCurrentMetricData service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws InternalServiceException * @throws ThrottlingException * @throws ResourceNotFoundException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ GetCurrentMetricDataResult getCurrentMetricData( GetCurrentMetricDataRequest getCurrentMetricDataRequest) throws AmazonClientException, AmazonServiceException; /** ** Gets the real-time active user data from the specified Amazon Connect * instance. *
* * @param getCurrentUserDataRequest * @return getCurrentUserDataResult The response from the GetCurrentUserData * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws InternalServiceException * @throws ThrottlingException * @throws ResourceNotFoundException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ GetCurrentUserDataResult getCurrentUserData(GetCurrentUserDataRequest getCurrentUserDataRequest) throws AmazonClientException, AmazonServiceException; /** ** Retrieves a token for federation. *
** This API doesn't support root users. If you try to invoke * GetFederationToken with root credentials, an error message similar to the * following one appears: *
*
* Provided identity: Principal: .... User: .... cannot be used for federation with Amazon Connect
*
* Gets historical metric data from the specified Amazon Connect instance. *
** For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect * Administrator Guide. *
* * @param getMetricDataRequest * @return getMetricDataResult The response from the GetMetricData service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws InternalServiceException * @throws ThrottlingException * @throws ResourceNotFoundException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ GetMetricDataResult getMetricData(GetMetricDataRequest getMetricDataRequest) throws AmazonClientException, AmazonServiceException; /** ** Gets metric data from the specified Amazon Connect instance. *
*
* GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics,
* offers filtering at a metric level, and offers the ability to filter and
* group data by channels, queues, routing profiles, agents, and agent
* hierarchy levels. It can retrieve historical data for the last 35 days,
* in 24-hour intervals.
*
* For a description of the historical metrics that are supported by
* GetMetricDataV2 and GetMetricData, see Historical metrics definitions in the Amazon Connect
* Administrator's Guide.
*
* Gets the prompt file. *
* * @param getPromptFileRequest * @return getPromptFileResult The response from the GetPromptFile service * method, as returned by Amazon Connect. * @throws InvalidParameterException * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ GetPromptFileResult getPromptFile(GetPromptFileRequest getPromptFileRequest) throws AmazonClientException, AmazonServiceException; /** ** Gets details about a specific task template in the specified Amazon * Connect instance. *
* * @param getTaskTemplateRequest * @return getTaskTemplateResult The response from the GetTaskTemplate * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ GetTaskTemplateResult getTaskTemplate(GetTaskTemplateRequest getTaskTemplateRequest) throws AmazonClientException, AmazonServiceException; /** ** Retrieves the current traffic distribution for a given traffic * distribution group. *
* * @param getTrafficDistributionRequest * @return getTrafficDistributionResult The response from the * GetTrafficDistribution service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws AccessDeniedException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ GetTrafficDistributionResult getTrafficDistribution( GetTrafficDistributionRequest getTrafficDistributionRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Lists agent statuses. *
* * @param listAgentStatusesRequest * @return listAgentStatusesResult The response from the ListAgentStatuses * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListAgentStatusesResult listAgentStatuses(ListAgentStatusesRequest listAgentStatusesRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Returns a paginated list of all approved origins associated with the * instance. *
* * @param listApprovedOriginsRequest * @return listApprovedOriginsResult The response from the * ListApprovedOrigins service method, as returned by Amazon * Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListApprovedOriginsResult listApprovedOrigins( ListApprovedOriginsRequest listApprovedOriginsRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** For the specified version of Amazon Lex, returns a paginated list of all * the Amazon Lex bots currently associated with the instance. Use this API * to returns both Amazon Lex V1 and V2 bots. *
* * @param listBotsRequest * @return listBotsResult The response from the ListBots service method, as * returned by Amazon Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListBotsResult listBots(ListBotsRequest listBotsRequest) throws AmazonClientException, AmazonServiceException; /** ** Lists contact evaluations in the specified Amazon Connect instance. *
* * @param listContactEvaluationsRequest * @return listContactEvaluationsResult The response from the * ListContactEvaluations service method, as returned by Amazon * Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListContactEvaluationsResult listContactEvaluations( ListContactEvaluationsRequest listContactEvaluationsRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides information about the flow modules for the specified Amazon * Connect instance. *
* * @param listContactFlowModulesRequest * @return listContactFlowModulesResult The response from the * ListContactFlowModules service method, as returned by Amazon * Connect. * @throws AccessDeniedException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListContactFlowModulesResult listContactFlowModules( ListContactFlowModulesRequest listContactFlowModulesRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides information about the flows for the specified Amazon Connect * instance. *
** You can also create and update flows using the Amazon Connect Flow language. *
** For more information about flows, see Flows in the Amazon Connect Administrator Guide. *
* * @param listContactFlowsRequest * @return listContactFlowsResult The response from the ListContactFlows * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListContactFlowsResult listContactFlows(ListContactFlowsRequest listContactFlowsRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
*
* For the specified referenceTypes, returns a list of
* references associated with the contact.
*
* Lists the default vocabularies for the specified Amazon Connect instance. *
* * @param listDefaultVocabulariesRequest * @return listDefaultVocabulariesResult The response from the * ListDefaultVocabularies service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InternalServiceException * @throws ThrottlingException * @throws AccessDeniedException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListDefaultVocabulariesResult listDefaultVocabularies( ListDefaultVocabulariesRequest listDefaultVocabulariesRequest) throws AmazonClientException, AmazonServiceException; /** ** Lists versions of an evaluation form in the specified Amazon Connect * instance. *
* * @param listEvaluationFormVersionsRequest * @return listEvaluationFormVersionsResult The response from the * ListEvaluationFormVersions service method, as returned by Amazon * Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListEvaluationFormVersionsResult listEvaluationFormVersions( ListEvaluationFormVersionsRequest listEvaluationFormVersionsRequest) throws AmazonClientException, AmazonServiceException; /** ** Lists evaluation forms in the specified Amazon Connect instance. *
* * @param listEvaluationFormsRequest * @return listEvaluationFormsResult The response from the * ListEvaluationForms service method, as returned by Amazon * Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListEvaluationFormsResult listEvaluationForms( ListEvaluationFormsRequest listEvaluationFormsRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides information about the hours of operation for the specified * Amazon Connect instance. *
** For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect * Administrator Guide. *
* * @param listHoursOfOperationsRequest * @return listHoursOfOperationsResult The response from the * ListHoursOfOperations service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListHoursOfOperationsResult listHoursOfOperations( ListHoursOfOperationsRequest listHoursOfOperationsRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Returns a paginated list of all attribute types for the given instance. *
* * @param listInstanceAttributesRequest * @return listInstanceAttributesResult The response from the * ListInstanceAttributes service method, as returned by Amazon * Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListInstanceAttributesResult listInstanceAttributes( ListInstanceAttributesRequest listInstanceAttributesRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Returns a paginated list of storage configs for the identified instance * and resource type. *
* * @param listInstanceStorageConfigsRequest * @return listInstanceStorageConfigsResult The response from the * ListInstanceStorageConfigs service method, as returned by Amazon * Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListInstanceStorageConfigsResult listInstanceStorageConfigs( ListInstanceStorageConfigsRequest listInstanceStorageConfigsRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Return a list of instances which are in active state, * creation-in-progress state, and failed state. Instances that aren't * successfully created (they are in a failed state) are returned only for * 24 hours after the CreateInstance API was invoked. *
* * @param listInstancesRequest * @return listInstancesResult The response from the ListInstances service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListInstancesResult listInstances(ListInstancesRequest listInstancesRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides summary information about the Amazon Web Services resource * associations for the specified Amazon Connect instance. *
* * @param listIntegrationAssociationsRequest * @return listIntegrationAssociationsResult The response from the * ListIntegrationAssociations service method, as returned by Amazon * Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListIntegrationAssociationsResult listIntegrationAssociations( ListIntegrationAssociationsRequest listIntegrationAssociationsRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Returns a paginated list of all Lambda functions that display in the * dropdown options in the relevant flow blocks. *
* * @param listLambdaFunctionsRequest * @return listLambdaFunctionsResult The response from the * ListLambdaFunctions service method, as returned by Amazon * Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListLambdaFunctionsResult listLambdaFunctions( ListLambdaFunctionsRequest listLambdaFunctionsRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Returns a paginated list of all the Amazon Lex V1 bots currently * associated with the instance. To return both Amazon Lex V1 and V2 bots, * use the ListBots API. *
* * @param listLexBotsRequest * @return listLexBotsResult The response from the ListLexBots service * method, as returned by Amazon Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListLexBotsResult listLexBots(ListLexBotsRequest listLexBotsRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides information about the phone numbers for the specified Amazon * Connect instance. *
** For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon * Connect Administrator Guide. *
*
* The phone number Arn value that is returned from each of the
* items in the PhoneNumberSummaryList cannot be used to tag phone number resources.
* It will fail with a ResourceNotFoundException. Instead, use
* the ListPhoneNumbersV2 API. It returns the new phone number ARN that can
* be used to tag phone number resources.
*
* Lists phone numbers claimed to your Amazon Connect instance or traffic
* distribution group. If the provided TargetArn is a traffic
* distribution group, you can call this API in both Amazon Web Services
* Regions associated with traffic distribution group.
*
* For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon * Connect Administrator Guide. *
* * @param listPhoneNumbersV2Request * @return listPhoneNumbersV2Result The response from the ListPhoneNumbersV2 * service method, as returned by Amazon Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AccessDeniedException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListPhoneNumbersV2Result listPhoneNumbersV2(ListPhoneNumbersV2Request listPhoneNumbersV2Request) throws AmazonClientException, AmazonServiceException; /** ** Provides information about the prompts for the specified Amazon Connect * instance. *
* * @param listPromptsRequest * @return listPromptsResult The response from the ListPrompts service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListPromptsResult listPrompts(ListPromptsRequest listPromptsRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Lists the quick connects associated with a queue. *
* * @param listQueueQuickConnectsRequest * @return listQueueQuickConnectsResult The response from the * ListQueueQuickConnects service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListQueueQuickConnectsResult listQueueQuickConnects( ListQueueQuickConnectsRequest listQueueQuickConnectsRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides information about the queues for the specified Amazon Connect * instance. *
*
* If you do not specify a QueueTypes parameter, both standard
* and agent queues are returned. This might cause an unexpected truncation
* of results if you have more than 1000 agents and you limit the number of
* results of the API call in code.
*
* For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator * Guide. *
* * @param listQueuesRequest * @return listQueuesResult The response from the ListQueues service method, * as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListQueuesResult listQueues(ListQueuesRequest listQueuesRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides information about the quick connects for the specified Amazon * Connect instance. *
* * @param listQuickConnectsRequest * @return listQuickConnectsResult The response from the ListQuickConnects * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListQuickConnectsResult listQuickConnects(ListQuickConnectsRequest listQuickConnectsRequest) throws AmazonClientException, AmazonServiceException; /** ** Lists the queues associated with a routing profile. *
* * @param listRoutingProfileQueuesRequest * @return listRoutingProfileQueuesResult The response from the * ListRoutingProfileQueues service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListRoutingProfileQueuesResult listRoutingProfileQueues( ListRoutingProfileQueuesRequest listRoutingProfileQueuesRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides summary information about the routing profiles for the specified * Amazon Connect instance. *
** For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator * Guide. *
* * @param listRoutingProfilesRequest * @return listRoutingProfilesResult The response from the * ListRoutingProfiles service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListRoutingProfilesResult listRoutingProfiles( ListRoutingProfilesRequest listRoutingProfilesRequest) throws AmazonClientException, AmazonServiceException; /** ** List all rules for the specified Amazon Connect instance. *
* * @param listRulesRequest * @return listRulesResult The response from the ListRules service method, * as returned by Amazon Connect. * @throws InvalidRequestException * @throws InternalServiceException * @throws ThrottlingException * @throws AccessDeniedException * @throws ResourceNotFoundException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListRulesResult listRules(ListRulesRequest listRulesRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Returns a paginated list of all security keys associated with the * instance. *
* * @param listSecurityKeysRequest * @return listSecurityKeysResult The response from the ListSecurityKeys * service method, as returned by Amazon Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListSecurityKeysResult listSecurityKeys(ListSecurityKeysRequest listSecurityKeysRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Lists the permissions granted to a security profile. *
* * @param listSecurityProfilePermissionsRequest * @return listSecurityProfilePermissionsResult The response from the * ListSecurityProfilePermissions service method, as returned by * Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListSecurityProfilePermissionsResult listSecurityProfilePermissions( ListSecurityProfilePermissionsRequest listSecurityProfilePermissionsRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides summary information about the security profiles for the * specified Amazon Connect instance. *
** For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. *
* * @param listSecurityProfilesRequest * @return listSecurityProfilesResult The response from the * ListSecurityProfiles service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListSecurityProfilesResult listSecurityProfiles( ListSecurityProfilesRequest listSecurityProfilesRequest) throws AmazonClientException, AmazonServiceException; /** ** Lists the tags for the specified resource. *
** For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon * Connect Administrator Guide. *
* * @param listTagsForResourceRequest * @return listTagsForResourceResult The response from the * ListTagsForResource service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws InternalServiceException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListTagsForResourceResult listTagsForResource( ListTagsForResourceRequest listTagsForResourceRequest) throws AmazonClientException, AmazonServiceException; /** ** Lists task templates for the specified Amazon Connect instance. *
* * @param listTaskTemplatesRequest * @return listTaskTemplatesResult The response from the ListTaskTemplates * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListTaskTemplatesResult listTaskTemplates(ListTaskTemplatesRequest listTaskTemplatesRequest) throws AmazonClientException, AmazonServiceException; /** ** Lists traffic distribution groups. *
* * @param listTrafficDistributionGroupsRequest * @return listTrafficDistributionGroupsResult The response from the * ListTrafficDistributionGroups service method, as returned by * Amazon Connect. * @throws InvalidRequestException * @throws AccessDeniedException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListTrafficDistributionGroupsResult listTrafficDistributionGroups( ListTrafficDistributionGroupsRequest listTrafficDistributionGroupsRequest) throws AmazonClientException, AmazonServiceException; /** ** Lists the use cases for the integration association. *
* * @param listUseCasesRequest* Provides summary information about the use cases for the * specified integration association. *
* @return listUseCasesResult The response from the ListUseCases service * method, as returned by Amazon Connect. * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListUseCasesResult listUseCases(ListUseCasesRequest listUseCasesRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides summary information about the hierarchy groups for the specified * Amazon Connect instance. *
** For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator * Guide. *
* * @param listUserHierarchyGroupsRequest * @return listUserHierarchyGroupsResult The response from the * ListUserHierarchyGroups service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListUserHierarchyGroupsResult listUserHierarchyGroups( ListUserHierarchyGroupsRequest listUserHierarchyGroupsRequest) throws AmazonClientException, AmazonServiceException; /** ** Provides summary information about the users for the specified Amazon * Connect instance. *
* * @param listUsersRequest * @return listUsersResult The response from the ListUsers service method, * as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ListUsersResult listUsers(ListUsersRequest listUsersRequest) throws AmazonClientException, AmazonServiceException; /** ** Initiates silent monitoring of a contact. The Contact Control Panel (CCP) * of the user specified by userId will be set to silent monitoring * mode on the contact. *
* * @param monitorContactRequest * @return monitorContactResult The response from the MonitorContact service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws IdempotencyException * @throws AccessDeniedException * @throws ResourceNotFoundException * @throws ServiceQuotaExceededException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ MonitorContactResult monitorContact(MonitorContactRequest monitorContactRequest) throws AmazonClientException, AmazonServiceException; /** ** Changes the current status of a user or agent in Amazon Connect. If the * agent is currently handling a contact, this sets the agent's next status. *
** For more information, see Agent status and Set your next status in the Amazon Connect Administrator * Guide. *
* * @param putUserStatusRequest * @return putUserStatusResult The response from the PutUserStatus service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws AccessDeniedException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ PutUserStatusResult putUserStatus(PutUserStatusRequest putUserStatusRequest) throws AmazonClientException, AmazonServiceException; /** ** Releases a phone number previously claimed to an Amazon Connect instance * or traffic distribution group. You can call this API only in the Amazon * Web Services Region where the number was claimed. *
*
* To release phone numbers from a traffic distribution group, use the
* ReleasePhoneNumber API, not the Amazon Connect console.
*
* After releasing a phone number, the phone number enters into a cooldown * period of 30 days. It cannot be searched for or claimed again until the * period has ended. If you accidentally release a phone number, contact * Amazon Web Services Support. *
** If you plan to claim and release numbers frequently during a 30 day * period, contact us for a service quota exception. Otherwise, it is * possible you will be blocked from claiming and releasing any more numbers * until 30 days past the oldest number released has expired. *
** By default you can claim and release up to 200% of your maximum number of * active phone numbers during any 30 day period. If you claim and release * phone numbers using the UI or API during a rolling 30 day cycle that * exceeds 200% of your phone number service level quota, you will be * blocked from claiming any more numbers until 30 days past the oldest * number released has expired. *
** For example, if you already have 99 claimed numbers and a service level * quota of 99 phone numbers, and in any 30 day period you release 99, claim * 99, and then release 99, you will have exceeded the 200% limit. At that * point you are blocked from claiming any more numbers until you open an * Amazon Web Services support ticket. *
* * @param releasePhoneNumberRequest * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws ResourceInUseException * @throws IdempotencyException * @throws AccessDeniedException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void releasePhoneNumber(ReleasePhoneNumberRequest releasePhoneNumberRequest) throws AmazonClientException, AmazonServiceException; /** ** Replicates an Amazon Connect instance in the specified Amazon Web * Services Region. *
** For more information about replicating an Amazon Connect instance, see Create a replica of your existing Amazon Connect instance in the * Amazon Connect Administrator Guide. *
* * @param replicateInstanceRequest * @return replicateInstanceResult The response from the ReplicateInstance * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws AccessDeniedException * @throws ServiceQuotaExceededException * @throws ThrottlingException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ResourceNotReadyException * @throws ResourceConflictException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ReplicateInstanceResult replicateInstance(ReplicateInstanceRequest replicateInstanceRequest) throws AmazonClientException, AmazonServiceException; /** ** When a contact is being recorded, and the recording has been suspended * using SuspendContactRecording, this API resumes recording the call or * screen. *
** Voice and screen recordings are supported. *
* * @param resumeContactRecordingRequest * @return resumeContactRecordingResult The response from the * ResumeContactRecording service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ ResumeContactRecordingResult resumeContactRecording( ResumeContactRecordingRequest resumeContactRecordingRequest) throws AmazonClientException, AmazonServiceException; /** *
* Searches for available phone numbers that you can claim to your Amazon
* Connect instance or traffic distribution group. If the provided
* TargetArn is a traffic distribution group, you can call this
* API in both Amazon Web Services Regions associated with the traffic
* distribution group.
*
* Searches the hours of operation in an Amazon Connect instance, with * optional filtering. *
* * @param searchHoursOfOperationsRequest * @return searchHoursOfOperationsResult The response from the * SearchHoursOfOperations service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ SearchHoursOfOperationsResult searchHoursOfOperations( SearchHoursOfOperationsRequest searchHoursOfOperationsRequest) throws AmazonClientException, AmazonServiceException; /** ** Searches prompts in an Amazon Connect instance, with optional filtering. *
* * @param searchPromptsRequest * @return searchPromptsResult The response from the SearchPrompts service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ SearchPromptsResult searchPrompts(SearchPromptsRequest searchPromptsRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Searches queues in an Amazon Connect instance, with optional filtering. *
* * @param searchQueuesRequest * @return searchQueuesResult The response from the SearchQueues service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ SearchQueuesResult searchQueues(SearchQueuesRequest searchQueuesRequest) throws AmazonClientException, AmazonServiceException; /** ** Searches quick connects in an Amazon Connect instance, with optional * filtering. *
* * @param searchQuickConnectsRequest * @return searchQuickConnectsResult The response from the * SearchQuickConnects service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ SearchQuickConnectsResult searchQuickConnects( SearchQuickConnectsRequest searchQuickConnectsRequest) throws AmazonClientException, AmazonServiceException; /** ** Searches tags used in an Amazon Connect instance using optional search * criteria. *
* * @param searchResourceTagsRequest * @return searchResourceTagsResult The response from the SearchResourceTags * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws MaximumResultReturnedException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ SearchResourceTagsResult searchResourceTags(SearchResourceTagsRequest searchResourceTagsRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Searches routing profiles in an Amazon Connect instance, with optional * filtering. *
* * @param searchRoutingProfilesRequest * @return searchRoutingProfilesResult The response from the * SearchRoutingProfiles service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ SearchRoutingProfilesResult searchRoutingProfiles( SearchRoutingProfilesRequest searchRoutingProfilesRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Searches security profiles in an Amazon Connect instance, with optional * filtering. *
* * @param searchSecurityProfilesRequest * @return searchSecurityProfilesResult The response from the * SearchSecurityProfiles service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ SearchSecurityProfilesResult searchSecurityProfiles( SearchSecurityProfilesRequest searchSecurityProfilesRequest) throws AmazonClientException, AmazonServiceException; /** ** Searches users in an Amazon Connect instance, with optional filtering. *
*
* AfterContactWorkTimeLimit is returned in milliseconds.
*
* Searches for vocabularies within a specific Amazon Connect instance using
* State, NameStartsWith, and
* LanguageCode.
*
* Initiates a flow to start a new chat for the customer. Response of this * API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant * Service. *
** When a new chat contact is successfully created, clients must subscribe * to the participant’s connection for the created chat within 5 minutes. * This is achieved by invoking CreateParticipantConnection with WEBSOCKET and * CONNECTION_CREDENTIALS. *
** A 429 error occurs in the following situations: *
*
* API rate limit is exceeded. API TPS throttling returns a
* TooManyRequests exception.
*
* The quota for concurrent active chats is exceeded. Active chat
* throttling returns a LimitExceededException.
*
* If you use the ChatDurationInMinutes parameter and receive a
* 400 error, your account may not support the ability to configure custom
* chat durations. For more information, contact Amazon Web Services
* Support.
*
* For more information about chat, see Chat in the Amazon Connect Administrator Guide. *
* * @param startChatContactRequest * @return startChatContactResult The response from the StartChatContact * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws LimitExceededException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ StartChatContactResult startChatContact(StartChatContactRequest startChatContactRequest) throws AmazonClientException, AmazonServiceException; /** ** Starts an empty evaluation in the specified Amazon Connect instance, * using the given evaluation form for the particular contact. The * evaluation form version used for the contact evaluation corresponds to * the currently activated version. If no version is activated for the * evaluation form, the contact evaluation cannot be started. *
** Evaluations created through the public API do not contain answer values * suggested from automation. *
** Starts recording the contact: *
** If the API is called before the agent joins the call, recording * starts when the agent joins the call. *
** If the API is called after the agent joins the call, recording * starts at the time of the API call. *
** StartContactRecording is a one-time action. For example, if you use * StopContactRecording to stop recording an ongoing call, you can't use * StartContactRecording to restart it. For scenarios where the recording * has started and you want to suspend and resume it, such as when * collecting sensitive information (for example, a credit card number), use * SuspendContactRecording and ResumeContactRecording. *
** You can use this API to override the recording behavior configured in the * Set recording behavior block. *
** Only voice recordings are supported at this time. *
* * @param startContactRecordingRequest * @return startContactRecordingResult The response from the * StartContactRecording service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ StartContactRecordingResult startContactRecording( StartContactRecordingRequest startContactRecordingRequest) throws AmazonClientException, AmazonServiceException; /** ** Initiates real-time message streaming for a new chat contact. *
** For more information about message streaming, see Enable real-time chat message streaming in the Amazon Connect * Administrator Guide. *
* * @param startContactStreamingRequest * @return startContactStreamingResult The response from the * StartContactStreaming service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws LimitExceededException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ StartContactStreamingResult startContactStreaming( StartContactStreamingRequest startContactStreamingRequest) throws AmazonClientException, AmazonServiceException; /** *
* Places an outbound call to a contact, and then initiates the flow. It
* performs the actions in the flow that's specified (in
* ContactFlowId).
*
* Agents do not initiate the outbound API, which means that they do not * dial the contact. If the flow places an outbound call to a contact, and * then puts the contact in queue, the call is then routed to the agent, * like any other inbound case. *
** There is a 60-second dialing timeout for this operation. If the call is * not connected after 60 seconds, it fails. *
** UK numbers with a 447 prefix are not allowed by default. Before you can * dial these UK mobile numbers, you must submit a service quota increase * request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator * Guide. *
*
* Campaign calls are not allowed by default. Before you can make a call
* with TrafficType = CAMPAIGN, you must submit a
* service quota increase request to the quota Amazon Connect campaigns.
*
* Initiates a flow to start a new task. *
* * @param startTaskContactRequest * @return startTaskContactResult The response from the StartTaskContact * service method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws ServiceQuotaExceededException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ StartTaskContactResult startTaskContact(StartTaskContactRequest startTaskContactRequest) throws AmazonClientException, AmazonServiceException; /** ** Ends the specified contact. This call does not work for the following * initiation methods: *
** DISCONNECT *
** TRANSFER *
** QUEUE_TRANSFER *
** Stops recording a call when a contact is being recorded. * StopContactRecording is a one-time action. If you use * StopContactRecording to stop recording an ongoing call, you can't use * StartContactRecording to restart it. For scenarios where the recording * has started and you want to suspend it for sensitive information (for * example, to collect a credit card number), and then restart it, use * SuspendContactRecording and ResumeContactRecording. *
** Only voice recordings are supported at this time. *
* * @param stopContactRecordingRequest * @return stopContactRecordingResult The response from the * StopContactRecording service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ StopContactRecordingResult stopContactRecording( StopContactRecordingRequest stopContactRecordingRequest) throws AmazonClientException, AmazonServiceException; /** ** Ends message streaming on a specified contact. To restart message * streaming on that contact, call the StartContactStreaming API. *
* * @param stopContactStreamingRequest * @return stopContactStreamingResult The response from the * StopContactStreaming service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ StopContactStreamingResult stopContactStreaming( StopContactStreamingRequest stopContactStreamingRequest) throws AmazonClientException, AmazonServiceException; /** *
* Submits a contact evaluation in the specified Amazon Connect instance.
* Answers included in the request are merged with existing answers for the
* given evaluation. If no answers or notes are passed, the evaluation is
* submitted with the existing answers and notes. You can delete an answer
* or note by passing an empty object ({}) to the question
* identifier.
*
* If a contact evaluation is already in submitted state, this operation * will trigger a resubmission. *
* * @param submitContactEvaluationRequest * @return submitContactEvaluationResult The response from the * SubmitContactEvaluation service method, as returned by Amazon * Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws ResourceConflictException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ SubmitContactEvaluationResult submitContactEvaluation( SubmitContactEvaluationRequest submitContactEvaluationRequest) throws AmazonClientException, AmazonServiceException; /** ** When a contact is being recorded, this API suspends recording the call or * screen. For example, you might suspend the call or screen recording while * collecting sensitive information, such as a credit card number. Then use * ResumeContactRecording to restart recording. *
** The period of time that the recording is suspended is filled with silence * in the final recording. *
** Voice and screen recordings are supported. *
* * @param suspendContactRecordingRequest * @return suspendContactRecordingResult The response from the * SuspendContactRecording service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ SuspendContactRecordingResult suspendContactRecording( SuspendContactRecordingRequest suspendContactRecordingRequest) throws AmazonClientException, AmazonServiceException; /** ** Adds the specified tags to the specified resource. *
** Some of the supported resource types are agents, routing profiles, * queues, quick connects, contact flows, agent statuses, hours of * operation, phone numbers, security profiles, and task templates. For a * complete list, see Tagging resources in Amazon Connect. *
** For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon * Connect Administrator Guide. *
* * @param tagResourceRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws InternalServiceException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void tagResource(TagResourceRequest tagResourceRequest) throws AmazonClientException, AmazonServiceException; /** ** Transfers contacts from one agent or queue to another agent or queue at * any point after a contact is created. You can transfer a contact to * another queue by providing the flow which orchestrates the contact to the * destination queue. This gives you more control over contact handling and * helps you adhere to the service level agreement (SLA) guaranteed to your * customers. *
** Note the following requirements: *
*
* Transfer is supported for only TASK contacts.
*
* Do not use both QueueId and UserId in the same
* call.
*
* The following flow types are supported: Inbound flow, Transfer to agent * flow, and Transfer to queue flow. *
*
* The TransferContact API can be called only on active
* contacts.
*
* A contact cannot be transferred more than 11 times. *
** Removes the specified tags from the specified resource. *
* * @param untagResourceRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws InternalServiceException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void untagResource(UntagResourceRequest untagResourceRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Updates agent status. *
* * @param updateAgentStatusRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws LimitExceededException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateAgentStatus(UpdateAgentStatusRequest updateAgentStatusRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Adds or updates user-defined contact information associated with the * specified contact. At least one field to be updated must be present in * the request. *
** You can add or update user-defined contact information for both ongoing * and completed contacts. *
** Creates or updates user-defined contact attributes associated with the * specified contact. *
** You can create or update user-defined attributes for both ongoing and * completed contacts. For example, while the call is active, you can update * the customer's name or the reason the customer called. You can add notes * about steps that the agent took during the call that display to the next * agent that takes the call. You can also update attributes for a contact * using data from your CRM application and save the data with the contact * in Amazon Connect. You could also flag calls for additional analysis, * such as legal review or to identify abusive callers. *
** Contact attributes are available in Amazon Connect for 24 months, and are * then deleted. For information about contact record retention and the * maximum size of the contact record attributes section, see Feature specifications in the Amazon Connect Administrator * Guide. *
* * @param updateContactAttributesRequest * @return updateContactAttributesResult The response from the * UpdateContactAttributes service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateContactAttributesResult updateContactAttributes( UpdateContactAttributesRequest updateContactAttributesRequest) throws AmazonClientException, AmazonServiceException; /** *
* Updates details about a contact evaluation in the specified Amazon
* Connect instance. A contact evaluation must be in draft state. Answers
* included in the request are merged with existing answers for the given
* evaluation. An answer or note can be deleted by passing an empty object (
* {}) to the question identifier.
*
* Updates the specified flow. *
** You can also create and update flows using the Amazon Connect Flow language. *
* * @param updateContactFlowContentRequest * @return updateContactFlowContentResult The response from the * UpdateContactFlowContent service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidContactFlowException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateContactFlowContentResult updateContactFlowContent( UpdateContactFlowContentRequest updateContactFlowContentRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates metadata about specified flow. *
* * @param updateContactFlowMetadataRequest * @return updateContactFlowMetadataResult The response from the * UpdateContactFlowMetadata service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateContactFlowMetadataResult updateContactFlowMetadata( UpdateContactFlowMetadataRequest updateContactFlowMetadataRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates specified flow module for the specified Amazon Connect instance. *
* * @param updateContactFlowModuleContentRequest * @return updateContactFlowModuleContentResult The response from the * UpdateContactFlowModuleContent service method, as returned by * Amazon Connect. * @throws AccessDeniedException * @throws InvalidRequestException * @throws InvalidContactFlowModuleException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateContactFlowModuleContentResult updateContactFlowModuleContent( UpdateContactFlowModuleContentRequest updateContactFlowModuleContentRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates metadata about specified flow module. *
* * @param updateContactFlowModuleMetadataRequest * @return updateContactFlowModuleMetadataResult The response from the * UpdateContactFlowModuleMetadata service method, as returned by * Amazon Connect. * @throws AccessDeniedException * @throws InvalidRequestException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateContactFlowModuleMetadataResult updateContactFlowModuleMetadata( UpdateContactFlowModuleMetadataRequest updateContactFlowModuleMetadataRequest) throws AmazonClientException, AmazonServiceException; /** ** The name of the flow. *
** You can also create and update flows using the Amazon Connect Flow language. *
* * @param updateContactFlowNameRequest * @return updateContactFlowNameResult The response from the * UpdateContactFlowName service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateContactFlowNameResult updateContactFlowName( UpdateContactFlowNameRequest updateContactFlowNameRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates the scheduled time of a task contact that is already scheduled. *
* * @param updateContactScheduleRequest * @return updateContactScheduleResult The response from the * UpdateContactSchedule service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws LimitExceededException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateContactScheduleResult updateContactSchedule( UpdateContactScheduleRequest updateContactScheduleRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates details about a specific evaluation form version in the specified * Amazon Connect instance. Question and section identifiers cannot be * duplicated within the same evaluation form. *
** This operation does not support partial updates. Instead it does a full * update of evaluation form content. *
* * @param updateEvaluationFormRequest * @return updateEvaluationFormResult The response from the * UpdateEvaluationForm service method, as returned by Amazon * Connect. * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws ServiceQuotaExceededException * @throws ResourceConflictException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateEvaluationFormResult updateEvaluationForm( UpdateEvaluationFormRequest updateEvaluationFormRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Updates the hours of operation. *
* * @param updateHoursOfOperationRequest * @throws DuplicateResourceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateHoursOfOperation(UpdateHoursOfOperationRequest updateHoursOfOperationRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Updates the value for the specified attribute type. *
* * @param updateInstanceAttributeRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateInstanceAttribute(UpdateInstanceAttributeRequest updateInstanceAttributeRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Updates an existing configuration for a resource type. This API is * idempotent. *
* * @param updateInstanceStorageConfigRequest * @throws ResourceNotFoundException * @throws InternalServiceException * @throws InvalidRequestException * @throws InvalidParameterException * @throws ThrottlingException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateInstanceStorageConfig( UpdateInstanceStorageConfigRequest updateInstanceStorageConfigRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates timeouts for when human chat participants are to be considered * idle, and when agents are automatically disconnected from a chat due to * idleness. You can set four timers: *
** Customer idle timeout *
** Customer auto-disconnect timeout *
** Agent idle timeout *
** Agent auto-disconnect timeout *
** For more information about how chat timeouts work, see Set up chat timeouts for human participants. *
* * @param updateParticipantRoleConfigRequest * @return updateParticipantRoleConfigResult The response from the * UpdateParticipantRoleConfig service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws AccessDeniedException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateParticipantRoleConfigResult updateParticipantRoleConfig( UpdateParticipantRoleConfigRequest updateParticipantRoleConfigRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates your claimed phone number from its current Amazon Connect * instance or traffic distribution group to another Amazon Connect instance * or traffic distribution group in the same Amazon Web Services Region. *
** After using this API, you must verify that the phone number is attached * to the correct flow in the target instance or traffic distribution group. * You need to do this because the API switches only the phone number to a * new instance or traffic distribution group. It doesn't migrate the flow * configuration of the phone number, too. *
** You can call DescribePhoneNumber API to verify the status of a previous UpdatePhoneNumber operation. *
** Updates a prompt. *
* * @param updatePromptRequest * @return updatePromptResult The response from the UpdatePrompt service * method, as returned by Amazon Connect. * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdatePromptResult updatePrompt(UpdatePromptRequest updatePromptRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Updates the hours of operation for the specified queue. *
* * @param updateQueueHoursOfOperationRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateQueueHoursOfOperation( UpdateQueueHoursOfOperationRequest updateQueueHoursOfOperationRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Updates the maximum number of contacts allowed in a queue before it is * considered full. *
* * @param updateQueueMaxContactsRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateQueueMaxContacts(UpdateQueueMaxContactsRequest updateQueueMaxContactsRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
*
* Updates the name and description of a queue. At least Name
* or Description must be provided.
*
* This API is in preview release for Amazon Connect and is subject to * change. *
** Updates the outbound caller ID name, number, and outbound whisper flow * for a specified queue. *
*
* If the number being used in the input is claimed to a traffic
* distribution group, and you are calling this API using an instance in the
* Amazon Web Services Region where the traffic distribution group was
* created, you can use either a full phone number ARN or UUID value for the
* OutboundCallerIdNumberId value of the OutboundCallerConfig request body parameter. However, if the number
* is claimed to a traffic distribution group and you are calling this API
* using an instance in the alternate Amazon Web Services Region associated
* with the traffic distribution group, you must provide a full phone number
* ARN. If a UUID is provided in this scenario, you will receive a
* ResourceNotFoundException.
*
* This API is in preview release for Amazon Connect and is subject to * change. *
** Updates the status of the queue. *
* * @param updateQueueStatusRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateQueueStatus(UpdateQueueStatusRequest updateQueueStatusRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates the configuration settings for the specified quick connect. *
* * @param updateQuickConnectConfigRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateQuickConnectConfig(UpdateQuickConnectConfigRequest updateQuickConnectConfigRequest) throws AmazonClientException, AmazonServiceException; /** *
* Updates the name and description of a quick connect. The request accepts
* the following data in JSON format. At least Name or
* Description must be provided.
*
* Updates the channels that agents can handle in the Contact Control Panel * (CCP) for a routing profile. *
* * @param updateRoutingProfileConcurrencyRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateRoutingProfileConcurrency( UpdateRoutingProfileConcurrencyRequest updateRoutingProfileConcurrencyRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates the default outbound queue of a routing profile. *
* * @param updateRoutingProfileDefaultOutboundQueueRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateRoutingProfileDefaultOutboundQueue( UpdateRoutingProfileDefaultOutboundQueueRequest updateRoutingProfileDefaultOutboundQueueRequest) throws AmazonClientException, AmazonServiceException; /** *
* Updates the name and description of a routing profile. The request
* accepts the following data in JSON format. At least Name or
* Description must be provided.
*
* Updates the properties associated with a set of queues for a routing * profile. *
* * @param updateRoutingProfileQueuesRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateRoutingProfileQueues( UpdateRoutingProfileQueuesRequest updateRoutingProfileQueuesRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates a rule for the specified Amazon Connect instance. *
** Use the Rules Function language to code conditions for the rule. *
* * @param updateRuleRequest * @throws InvalidRequestException * @throws ResourceNotFoundException * @throws InternalServiceException * @throws ThrottlingException * @throws AccessDeniedException * @throws ResourceConflictException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateRule(UpdateRuleRequest updateRuleRequest) throws AmazonClientException, AmazonServiceException; /** ** This API is in preview release for Amazon Connect and is subject to * change. *
** Updates a security profile. *
* * @param updateSecurityProfileRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateSecurityProfile(UpdateSecurityProfileRequest updateSecurityProfileRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates details about a specific task template in the specified Amazon * Connect instance. This operation does not support partial updates. * Instead it does a full update of template content. *
* * @param updateTaskTemplateRequest * @return updateTaskTemplateResult The response from the UpdateTaskTemplate * service method, as returned by Amazon Connect. * @throws PropertyValidationException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws ServiceQuotaExceededException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateTaskTemplateResult updateTaskTemplate(UpdateTaskTemplateRequest updateTaskTemplateRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates the traffic distribution for a given traffic distribution group. *
** For more information about updating a traffic distribution group, see Update telephony traffic distribution across Amazon Web Services Regions * in the Amazon Connect Administrator Guide. *
* * @param updateTrafficDistributionRequest * @return updateTrafficDistributionResult The response from the * UpdateTrafficDistribution service method, as returned by Amazon * Connect. * @throws InvalidRequestException * @throws AccessDeniedException * @throws ResourceNotFoundException * @throws ResourceConflictException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ UpdateTrafficDistributionResult updateTrafficDistribution( UpdateTrafficDistributionRequest updateTrafficDistributionRequest) throws AmazonClientException, AmazonServiceException; /** ** Assigns the specified hierarchy group to the specified user. *
* * @param updateUserHierarchyRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateUserHierarchy(UpdateUserHierarchyRequest updateUserHierarchyRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates the name of the user hierarchy group. *
* * @param updateUserHierarchyGroupNameRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws DuplicateResourceException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateUserHierarchyGroupName( UpdateUserHierarchyGroupNameRequest updateUserHierarchyGroupNameRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates the user hierarchy structure: add, remove, and rename user * hierarchy levels. *
* * @param updateUserHierarchyStructureRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ResourceInUseException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateUserHierarchyStructure( UpdateUserHierarchyStructureRequest updateUserHierarchyStructureRequest) throws AmazonClientException, AmazonServiceException; /** ** Updates the identity information for the specified user. *
*
* We strongly recommend limiting who has the ability to invoke
* UpdateUserIdentityInfo. Someone with that ability can change
* the login credentials of other users by changing their email address.
* This poses a security risk to your organization. They can change the
* email address of a user to the attacker's email address, and then reset
* the password through email. For more information, see Best Practices for Security Profiles in the Amazon Connect
* Administrator Guide.
*
* Updates the phone configuration settings for the specified user. *
* * @param updateUserPhoneConfigRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateUserPhoneConfig(UpdateUserPhoneConfigRequest updateUserPhoneConfigRequest) throws AmazonClientException, AmazonServiceException; /** ** Assigns the specified routing profile to the specified user. *
* * @param updateUserRoutingProfileRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateUserRoutingProfile(UpdateUserRoutingProfileRequest updateUserRoutingProfileRequest) throws AmazonClientException, AmazonServiceException; /** ** Assigns the specified security profiles to the specified user. *
* * @param updateUserSecurityProfilesRequest * @throws InvalidRequestException * @throws InvalidParameterException * @throws ResourceNotFoundException * @throws ThrottlingException * @throws InternalServiceException * @throws AmazonClientException If any internal errors are encountered * inside the client while attempting to make the request or * handle the response. For example if a network connection is * not available. * @throws AmazonServiceException If an error response is returned by Amazon * Connect indicating either a problem with the data in the * request, or a server side issue. */ void updateUserSecurityProfiles( UpdateUserSecurityProfilesRequest updateUserSecurityProfilesRequest) throws AmazonClientException, AmazonServiceException; /** * Shuts down this client object, releasing any resources that might be held * open. This is an optional method, and callers are not expected to call * it, but can if they want to explicitly release any open resources. Once a * client has been shutdown, it should not be used to make any more * requests. */ public void shutdown(); /** * Returns additional metadata for a previously executed successful request, * typically used for debugging issues where a service isn't acting as * expected. This data isn't considered part of the result data returned by * an operation, so it's available through this separate, diagnostic * interface. ** Response metadata is only cached for a limited period of time, so if you * need to access this extra diagnostic information for an executed request, * you should use this method to retrieve it as soon as possible after * executing a request. * * @param request The originally executed request. * @return The response metadata for the specified request, or null if none * is available. */ public ResponseMetadata getCachedResponseMetadata(AmazonWebServiceRequest request); }