* Information about the contact associated to the user. *
*/ public class AgentContactReference implements Serializable { /** ** The identifier of the contact in this instance of Amazon Connect. *
*
* Constraints:
* Length: 1 - 256
*/
private String contactId;
/**
*
* The channel of the contact. *
*
* Constraints:
* Allowed Values: VOICE, CHAT, TASK
*/
private String channel;
/**
*
* How the contact was initiated. *
*
* Constraints:
* Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER,
* CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND
*/
private String initiationMethod;
/**
*
* The state of the contact. *
*
* Constraints:
* Allowed Values: INCOMING, PENDING, CONNECTING, CONNECTED,
* CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
*/
private String agentContactState;
/**
*
* The epoch timestamp when the contact state started. *
*/ private java.util.Date stateStartTimestamp; /** ** The time at which the contact was connected to an agent. *
*/ private java.util.Date connectedToAgentTimestamp; /** ** Contains information about a queue resource for which metrics are * returned. *
*/ private QueueReference queue; /** ** The identifier of the contact in this instance of Amazon Connect. *
*
* Constraints:
* Length: 1 - 256
*
* @return
* The identifier of the contact in this instance of Amazon Connect. *
*/ public String getContactId() { return contactId; } /** ** The identifier of the contact in this instance of Amazon Connect. *
*
* Constraints:
* Length: 1 - 256
*
* @param contactId
* The identifier of the contact in this instance of Amazon * Connect. *
*/ public void setContactId(String contactId) { this.contactId = contactId; } /** ** The identifier of the contact in this instance of Amazon Connect. *
** Returns a reference to this object so that method calls can be chained * together. *
* Constraints:
* Length: 1 - 256
*
* @param contactId
* The identifier of the contact in this instance of Amazon * Connect. *
* @return A reference to this updated object so that method calls can be * chained together. */ public AgentContactReference withContactId(String contactId) { this.contactId = contactId; return this; } /** ** The channel of the contact. *
*
* Constraints:
* Allowed Values: VOICE, CHAT, TASK
*
* @return
* The channel of the contact. *
* @see Channel */ public String getChannel() { return channel; } /** ** The channel of the contact. *
*
* Constraints:
* Allowed Values: VOICE, CHAT, TASK
*
* @param channel
* The channel of the contact. *
* @see Channel */ public void setChannel(String channel) { this.channel = channel; } /** ** The channel of the contact. *
** Returns a reference to this object so that method calls can be chained * together. *
* Constraints:
* Allowed Values: VOICE, CHAT, TASK
*
* @param channel
* The channel of the contact. *
* @return A reference to this updated object so that method calls can be * chained together. * @see Channel */ public AgentContactReference withChannel(String channel) { this.channel = channel; return this; } /** ** The channel of the contact. *
*
* Constraints:
* Allowed Values: VOICE, CHAT, TASK
*
* @param channel
* The channel of the contact. *
* @see Channel */ public void setChannel(Channel channel) { this.channel = channel.toString(); } /** ** The channel of the contact. *
** Returns a reference to this object so that method calls can be chained * together. *
* Constraints:
* Allowed Values: VOICE, CHAT, TASK
*
* @param channel
* The channel of the contact. *
* @return A reference to this updated object so that method calls can be * chained together. * @see Channel */ public AgentContactReference withChannel(Channel channel) { this.channel = channel.toString(); return this; } /** ** How the contact was initiated. *
*
* Constraints:
* Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER,
* CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND
*
* @return
* How the contact was initiated. *
* @see ContactInitiationMethod */ public String getInitiationMethod() { return initiationMethod; } /** ** How the contact was initiated. *
*
* Constraints:
* Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER,
* CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND
*
* @param initiationMethod
* How the contact was initiated. *
* @see ContactInitiationMethod */ public void setInitiationMethod(String initiationMethod) { this.initiationMethod = initiationMethod; } /** ** How the contact was initiated. *
** Returns a reference to this object so that method calls can be chained * together. *
* Constraints:
* Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER,
* CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND
*
* @param initiationMethod
* How the contact was initiated. *
* @return A reference to this updated object so that method calls can be * chained together. * @see ContactInitiationMethod */ public AgentContactReference withInitiationMethod(String initiationMethod) { this.initiationMethod = initiationMethod; return this; } /** ** How the contact was initiated. *
*
* Constraints:
* Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER,
* CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND
*
* @param initiationMethod
* How the contact was initiated. *
* @see ContactInitiationMethod */ public void setInitiationMethod(ContactInitiationMethod initiationMethod) { this.initiationMethod = initiationMethod.toString(); } /** ** How the contact was initiated. *
** Returns a reference to this object so that method calls can be chained * together. *
* Constraints:
* Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER,
* CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND
*
* @param initiationMethod
* How the contact was initiated. *
* @return A reference to this updated object so that method calls can be * chained together. * @see ContactInitiationMethod */ public AgentContactReference withInitiationMethod(ContactInitiationMethod initiationMethod) { this.initiationMethod = initiationMethod.toString(); return this; } /** ** The state of the contact. *
*
* Constraints:
* Allowed Values: INCOMING, PENDING, CONNECTING, CONNECTED,
* CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
*
* @return
* The state of the contact. *
* @see ContactState */ public String getAgentContactState() { return agentContactState; } /** ** The state of the contact. *
*
* Constraints:
* Allowed Values: INCOMING, PENDING, CONNECTING, CONNECTED,
* CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
*
* @param agentContactState
* The state of the contact. *
* @see ContactState */ public void setAgentContactState(String agentContactState) { this.agentContactState = agentContactState; } /** ** The state of the contact. *
** Returns a reference to this object so that method calls can be chained * together. *
* Constraints:
* Allowed Values: INCOMING, PENDING, CONNECTING, CONNECTED,
* CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
*
* @param agentContactState
* The state of the contact. *
* @return A reference to this updated object so that method calls can be * chained together. * @see ContactState */ public AgentContactReference withAgentContactState(String agentContactState) { this.agentContactState = agentContactState; return this; } /** ** The state of the contact. *
*
* Constraints:
* Allowed Values: INCOMING, PENDING, CONNECTING, CONNECTED,
* CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
*
* @param agentContactState
* The state of the contact. *
* @see ContactState */ public void setAgentContactState(ContactState agentContactState) { this.agentContactState = agentContactState.toString(); } /** ** The state of the contact. *
** Returns a reference to this object so that method calls can be chained * together. *
* Constraints:
* Allowed Values: INCOMING, PENDING, CONNECTING, CONNECTED,
* CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
*
* @param agentContactState
* The state of the contact. *
* @return A reference to this updated object so that method calls can be * chained together. * @see ContactState */ public AgentContactReference withAgentContactState(ContactState agentContactState) { this.agentContactState = agentContactState.toString(); return this; } /** ** The epoch timestamp when the contact state started. *
* * @return* The epoch timestamp when the contact state started. *
*/ public java.util.Date getStateStartTimestamp() { return stateStartTimestamp; } /** ** The epoch timestamp when the contact state started. *
* * @param stateStartTimestamp* The epoch timestamp when the contact state started. *
*/ public void setStateStartTimestamp(java.util.Date stateStartTimestamp) { this.stateStartTimestamp = stateStartTimestamp; } /** ** The epoch timestamp when the contact state started. *
** Returns a reference to this object so that method calls can be chained * together. * * @param stateStartTimestamp
* The epoch timestamp when the contact state started. *
* @return A reference to this updated object so that method calls can be * chained together. */ public AgentContactReference withStateStartTimestamp(java.util.Date stateStartTimestamp) { this.stateStartTimestamp = stateStartTimestamp; return this; } /** ** The time at which the contact was connected to an agent. *
* * @return* The time at which the contact was connected to an agent. *
*/ public java.util.Date getConnectedToAgentTimestamp() { return connectedToAgentTimestamp; } /** ** The time at which the contact was connected to an agent. *
* * @param connectedToAgentTimestamp* The time at which the contact was connected to an agent. *
*/ public void setConnectedToAgentTimestamp(java.util.Date connectedToAgentTimestamp) { this.connectedToAgentTimestamp = connectedToAgentTimestamp; } /** ** The time at which the contact was connected to an agent. *
** Returns a reference to this object so that method calls can be chained * together. * * @param connectedToAgentTimestamp
* The time at which the contact was connected to an agent. *
* @return A reference to this updated object so that method calls can be * chained together. */ public AgentContactReference withConnectedToAgentTimestamp( java.util.Date connectedToAgentTimestamp) { this.connectedToAgentTimestamp = connectedToAgentTimestamp; return this; } /** ** Contains information about a queue resource for which metrics are * returned. *
* * @return* Contains information about a queue resource for which metrics are * returned. *
*/ public QueueReference getQueue() { return queue; } /** ** Contains information about a queue resource for which metrics are * returned. *
* * @param queue* Contains information about a queue resource for which metrics * are returned. *
*/ public void setQueue(QueueReference queue) { this.queue = queue; } /** ** Contains information about a queue resource for which metrics are * returned. *
** Returns a reference to this object so that method calls can be chained * together. * * @param queue
* Contains information about a queue resource for which metrics * are returned. *
* @return A reference to this updated object so that method calls can be * chained together. */ public AgentContactReference withQueue(QueueReference queue) { this.queue = queue; return this; } /** * Returns a string representation of this object; useful for testing and * debugging. * * @return A string representation of this object. * @see java.lang.Object#toString() */ @Override public String toString() { StringBuilder sb = new StringBuilder(); sb.append("{"); if (getContactId() != null) sb.append("ContactId: " + getContactId() + ","); if (getChannel() != null) sb.append("Channel: " + getChannel() + ","); if (getInitiationMethod() != null) sb.append("InitiationMethod: " + getInitiationMethod() + ","); if (getAgentContactState() != null) sb.append("AgentContactState: " + getAgentContactState() + ","); if (getStateStartTimestamp() != null) sb.append("StateStartTimestamp: " + getStateStartTimestamp() + ","); if (getConnectedToAgentTimestamp() != null) sb.append("ConnectedToAgentTimestamp: " + getConnectedToAgentTimestamp() + ","); if (getQueue() != null) sb.append("Queue: " + getQueue()); sb.append("}"); return sb.toString(); } @Override public int hashCode() { final int prime = 31; int hashCode = 1; hashCode = prime * hashCode + ((getContactId() == null) ? 0 : getContactId().hashCode()); hashCode = prime * hashCode + ((getChannel() == null) ? 0 : getChannel().hashCode()); hashCode = prime * hashCode + ((getInitiationMethod() == null) ? 0 : getInitiationMethod().hashCode()); hashCode = prime * hashCode + ((getAgentContactState() == null) ? 0 : getAgentContactState().hashCode()); hashCode = prime * hashCode + ((getStateStartTimestamp() == null) ? 0 : getStateStartTimestamp().hashCode()); hashCode = prime * hashCode + ((getConnectedToAgentTimestamp() == null) ? 0 : getConnectedToAgentTimestamp() .hashCode()); hashCode = prime * hashCode + ((getQueue() == null) ? 0 : getQueue().hashCode()); return hashCode; } @Override public boolean equals(Object obj) { if (this == obj) return true; if (obj == null) return false; if (obj instanceof AgentContactReference == false) return false; AgentContactReference other = (AgentContactReference) obj; if (other.getContactId() == null ^ this.getContactId() == null) return false; if (other.getContactId() != null && other.getContactId().equals(this.getContactId()) == false) return false; if (other.getChannel() == null ^ this.getChannel() == null) return false; if (other.getChannel() != null && other.getChannel().equals(this.getChannel()) == false) return false; if (other.getInitiationMethod() == null ^ this.getInitiationMethod() == null) return false; if (other.getInitiationMethod() != null && other.getInitiationMethod().equals(this.getInitiationMethod()) == false) return false; if (other.getAgentContactState() == null ^ this.getAgentContactState() == null) return false; if (other.getAgentContactState() != null && other.getAgentContactState().equals(this.getAgentContactState()) == false) return false; if (other.getStateStartTimestamp() == null ^ this.getStateStartTimestamp() == null) return false; if (other.getStateStartTimestamp() != null && other.getStateStartTimestamp().equals(this.getStateStartTimestamp()) == false) return false; if (other.getConnectedToAgentTimestamp() == null ^ this.getConnectedToAgentTimestamp() == null) return false; if (other.getConnectedToAgentTimestamp() != null && other.getConnectedToAgentTimestamp().equals(this.getConnectedToAgentTimestamp()) == false) return false; if (other.getQueue() == null ^ this.getQueue() == null) return false; if (other.getQueue() != null && other.getQueue().equals(this.getQueue()) == false) return false; return true; } }