/* * Copyright 2010-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved. * * Licensed under the Apache License, Version 2.0 (the "License"). * You may not use this file except in compliance with the License. * A copy of the License is located at * * http://aws.amazon.com/apache2.0 * * or in the "license" file accompanying this file. This file is distributed * on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either * express or implied. See the License for the specific language governing * permissions and limitations under the License. */ package com.amazonaws.services.connect.model; import java.io.Serializable; /** * <p> * Defines the cross-channel routing behavior that allows an agent working on a * contact in one channel to be offered a contact from a different channel. * </p> */ public class CrossChannelBehavior implements Serializable { /** * <p> * Specifies the other channels that can be routed to an agent handling * their current channel. * </p> * <p> * <b>Constraints:</b><br/> * <b>Allowed Values: </b>ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL */ private String behaviorType; /** * <p> * Specifies the other channels that can be routed to an agent handling * their current channel. * </p> * <p> * <b>Constraints:</b><br/> * <b>Allowed Values: </b>ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL * * @return <p> * Specifies the other channels that can be routed to an agent * handling their current channel. * </p> * @see BehaviorType */ public String getBehaviorType() { return behaviorType; } /** * <p> * Specifies the other channels that can be routed to an agent handling * their current channel. * </p> * <p> * <b>Constraints:</b><br/> * <b>Allowed Values: </b>ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL * * @param behaviorType <p> * Specifies the other channels that can be routed to an agent * handling their current channel. * </p> * @see BehaviorType */ public void setBehaviorType(String behaviorType) { this.behaviorType = behaviorType; } /** * <p> * Specifies the other channels that can be routed to an agent handling * their current channel. * </p> * <p> * Returns a reference to this object so that method calls can be chained * together. * <p> * <b>Constraints:</b><br/> * <b>Allowed Values: </b>ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL * * @param behaviorType <p> * Specifies the other channels that can be routed to an agent * handling their current channel. * </p> * @return A reference to this updated object so that method calls can be * chained together. * @see BehaviorType */ public CrossChannelBehavior withBehaviorType(String behaviorType) { this.behaviorType = behaviorType; return this; } /** * <p> * Specifies the other channels that can be routed to an agent handling * their current channel. * </p> * <p> * <b>Constraints:</b><br/> * <b>Allowed Values: </b>ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL * * @param behaviorType <p> * Specifies the other channels that can be routed to an agent * handling their current channel. * </p> * @see BehaviorType */ public void setBehaviorType(BehaviorType behaviorType) { this.behaviorType = behaviorType.toString(); } /** * <p> * Specifies the other channels that can be routed to an agent handling * their current channel. * </p> * <p> * Returns a reference to this object so that method calls can be chained * together. * <p> * <b>Constraints:</b><br/> * <b>Allowed Values: </b>ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL * * @param behaviorType <p> * Specifies the other channels that can be routed to an agent * handling their current channel. * </p> * @return A reference to this updated object so that method calls can be * chained together. * @see BehaviorType */ public CrossChannelBehavior withBehaviorType(BehaviorType behaviorType) { this.behaviorType = behaviorType.toString(); return this; } /** * Returns a string representation of this object; useful for testing and * debugging. * * @return A string representation of this object. * @see java.lang.Object#toString() */ @Override public String toString() { StringBuilder sb = new StringBuilder(); sb.append("{"); if (getBehaviorType() != null) sb.append("BehaviorType: " + getBehaviorType()); sb.append("}"); return sb.toString(); } @Override public int hashCode() { final int prime = 31; int hashCode = 1; hashCode = prime * hashCode + ((getBehaviorType() == null) ? 0 : getBehaviorType().hashCode()); return hashCode; } @Override public boolean equals(Object obj) { if (this == obj) return true; if (obj == null) return false; if (obj instanceof CrossChannelBehavior == false) return false; CrossChannelBehavior other = (CrossChannelBehavior) obj; if (other.getBehaviorType() == null ^ this.getBehaviorType() == null) return false; if (other.getBehaviorType() != null && other.getBehaviorType().equals(this.getBehaviorType()) == false) return false; return true; } }