// Add any tips or answers to anticipated questions. This could include the following troubleshooting information. If you don’t have any other Q&A to add, change “FAQ” to “Troubleshooting.”

== FAQ

*Q.* I encountered a *CREATE_FAILED* error when I launched the Quick Start.

*A.* If AWS CloudFormation fails to create the stack, we recommend that you relaunch the template with *Rollback on failure* set to *Disabled*. (This setting is under *Advanced* in the AWS CloudFormation console, *Options* page.) With this setting, the stack’s state is retained and the instance is left running, so you can troubleshoot the issue. (For Windows, look at the log files in %ProgramFiles%\Amazon\EC2ConfigService and C:\cfn\log.)
// If you’re deploying on Linux instances, provide the location for log files on Linux, or omit this sentence.

WARNING: When you set *Rollback on failure* to *Disabled*, you continue to incur AWS charges for this stack. Please make sure to delete the stack when you finish troubleshooting.

For additional information, see https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/troubleshooting.html[Troubleshooting AWS CloudFormation^] on the AWS website.

*Q.* I encountered a size limitation error when I deployed the AWS CloudFormation templates.

*A.* We recommend that you launch the Quick Start templates from the links in this guide or from another S3 bucket. If you deploy the templates from a local copy on your computer or from a location other than an S3 bucket, you might encounter template size limitations. For more information about AWS CloudFormation quotas, see the http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/cloudformation-limits.html[AWS documentation^].

*Q.* The vserver (`sample_lb_vserver`) is showing as *down*.

*A.* This might be because no backend servers have been deployed. We recommend configuring service and service groups and binding them with the load-balancing virtual servers (LB vservers). For more information, see https://docs.citrix.com/en-us/netscaler/12/load-balancing/load-balancing-manage-large-scale-deployment/configure-service-groups.html[Configure service groups^].

*Q.* While testing in my environment, the backend servers in the remote Availability Zone show as *down*.

*A.* Try one of the following options:

* Add a static route to the remote Availability Zone server subnet by specifying the subnet IP address (SNIP) as the next hop. For more information, see https://docs.citrix.com/en-us/netscaler/12/networking/ip-routing/configuring-static-routes.html[Configuring static routes^].
* Change the subnet mask so that subnets in both Availability Zones are accommodated.

To post feedback, submit feature ideas, or report bugs, use the *Issues* section of the https://fwd.aws/V8R57[GitHub repository] for this Quick Start. If you’d like to submit code, please review the https://aws-quickstart.github.io/[Quick Start Contributor’s Guide].

== Additional resources

*AWS resources*

* https://aws.amazon.com/getting-started/[Getting Started Resource Center^]
* https://docs.aws.amazon.com/general/latest/gr/[AWS General Reference^]
* https://docs.aws.amazon.com/general/latest/gr/glos-chap.html[AWS Glossary^]

*AWS services*

* https://docs.aws.amazon.com/cloudformation/[AWS CloudFormation^]
* https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/AmazonEBS.html[Amazon EBS^]
* https://docs.aws.amazon.com/ec2/[Amazon EC2^]
* https://docs.aws.amazon.com/iam/[IAM^]
* https://docs.aws.amazon.com/vpc/[Amazon VPC^]

*Citrix ADC VPX documentation*

* https://docs.citrix.com/en-us/citrix-adc/13/deploying-vpx/deploy-aws/high-availability-different-zones.html[Citrix HA across Availability Zones^]
* https://docs.citrix.com/en-us/citrix-adc/13/deploying-vpx/deploy-aws/vpx-aws-limitations-usage-guidelines.html[Limitations and usage guidelines^]
* https://github.com/citrix/citrix-adc-aws-cloudformation/blob/master/templates/README.md[Citrix ADC VPX CloudFormation templates^]

