/* * Copyright 2018-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved. * * Licensed under the Apache License, Version 2.0 (the "License"). You may not use this file except in compliance with * the License. A copy of the License is located at * * http://aws.amazon.com/apache2.0 * * or in the "license" file accompanying this file. This file is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR * CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions * and limitations under the License. */ package com.amazonaws.services.connect.model; import java.io.Serializable; import javax.annotation.Generated; import com.amazonaws.AmazonWebServiceRequest; /** * * @see AWS API * Documentation */ @Generated("com.amazonaws:aws-java-sdk-code-generator") public class GetMetricDataV2Request extends com.amazonaws.AmazonWebServiceRequest implements Serializable, Cloneable { /** *

* The Amazon Resource Name (ARN) of the resource. This includes the instanceId an Amazon Connect * instance. *

*/ private String resourceArn; /** *

* The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of * historical metrics data. The time must be before the end time timestamp. The time range between the start and end * time must be less than 24 hours. The start time cannot be earlier than 35 days before the time of the request. * Historical metrics are available for 35 days. *

*/ private java.util.Date startTime; /** *

* The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical * metrics data. The time must be later than the start time timestamp. It cannot be later than the current * timestamp. *

*

* The time range between the start and end time must be less than 24 hours. *

*/ private java.util.Date endTime; /** *

* The filters to apply to returned metrics. You can filter on the following resources: *

* *

* At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. *

*

* To filter by phone number, see Create a * historical metrics report in the Amazon Connect Administrator's Guide. *

*

* Note the following limits: *

* */ private java.util.List filters; /** *

* The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the * metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are * not aggregated for all queues. *

*

* If no grouping is specified, a summary of all metrics is returned. *

*

* Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | * CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE *

*/ private java.util.List groupings; /** *

* The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical * metrics are available. For a description of each metric, see Historical * metrics definitions in the Amazon Connect Administrator's Guide. *

*
*
AGENT_ADHERENT_TIME
*
*

* This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AGENT_NON_RESPONSE
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AGENT_OCCUPANCY
*
*

* Unit: Percentage *

*

* Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy *

*
*
AGENT_SCHEDULE_ADHERENCE
*
*

* This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

*

* Unit: Percent *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AGENT_SCHEDULED_TIME
*
*

* This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_ABANDON_TIME
*
*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_AFTER_CONTACT_WORK_TIME
*
*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

* *

* Feature is a valid filter but not a valid grouping. *

*
*
AVG_AGENT_CONNECTING_TIME
*
*

* Unit: Seconds *

*

* Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as * INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_AGENT_CONNECTING_TIME
*
*

* Unit: Seconds *

*

* Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as * INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_CONTACT_DURATION
*
*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

* *

* Feature is a valid filter but not a valid grouping. *

*
*
AVG_CONVERSATION_DURATION
*
*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_GREETING_TIME_AGENT
*
*

* This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_HANDLE_TIME
*
*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

* *

* Feature is a valid filter but not a valid grouping. *

*
*
AVG_HOLD_TIME
*
*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

* *

* Feature is a valid filter but not a valid grouping. *

*
*
AVG_HOLDS
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

* *

* Feature is a valid filter but not a valid grouping. *

*
*
AVG_INTERACTION_AND_HOLD_TIME
*
*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_INTERACTION_TIME
*
*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

* *

* Feature is a valid filter but not a valid grouping. *

*
*
AVG_INTERRUPTIONS_AGENT
*
*

* This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_INTERRUPTION_TIME_AGENT
*
*

* This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_NON_TALK_TIME
*
*

* This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_QUEUE_ANSWER_TIME
*
*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

* *

* Feature is a valid filter but not a valid grouping. *

*
*
AVG_TALK_TIME
*
*

* This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_TALK_TIME_AGENT
*
*

* This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
AVG_TALK_TIME_CUSTOMER
*
*

* This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
CONTACTS_ABANDONED
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
CONTACTS_CREATED
*
*

* Unit: Count *

*

* Valid metric filter key: INITIATION_METHOD *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

* *

* Feature is a valid filter but not a valid grouping. *

*
*
CONTACTS_HANDLED
*
*

* Unit: Count *

*

* Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

* *

* Feature is a valid filter but not a valid grouping. *

*
*
CONTACTS_HOLD_ABANDONS
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
CONTACTS_QUEUED
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
CONTACTS_TRANSFERRED_OUT
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

* *

* Feature is a valid filter but not a valid grouping. *

*
*
CONTACTS_TRANSFERRED_OUT_BY_AGENT
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
MAX_QUEUED_TIME
*
*

* Unit: Seconds *

*

* Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

*
*
SERVICE_LEVEL
*
*

* You can include up to 20 SERVICE_LEVEL metrics in a request. *

*

* Unit: Percent *

*

* Valid groupings and filters: Queue, Channel, Routing Profile *

*

* Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

*
*
SUM_CONTACTS_ANSWERED_IN_X
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile *

*

* Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

*
*
SUM_CONTACTS_ABANDONED_IN_X
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile *

*

* Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

*
*
SUM_CONTACTS_DISCONNECTED
*
*

* Valid metric filter key: DISCONNECT_REASON *

*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile *

*
*
SUM_RETRY_CALLBACK_ATTEMPTS
*
*

* Unit: Count *

*

* Valid groupings and filters: Queue, Channel, Routing Profile *

*
*
*/ private java.util.List metrics; /** *

* The token for the next set of results. Use the value returned in the previous response in the next request to * retrieve the next set of results. *

*/ private String nextToken; /** *

* The maximum number of results to return per page. *

*/ private Integer maxResults; /** *

* The Amazon Resource Name (ARN) of the resource. This includes the instanceId an Amazon Connect * instance. *

* * @param resourceArn * The Amazon Resource Name (ARN) of the resource. This includes the instanceId an Amazon * Connect instance. */ public void setResourceArn(String resourceArn) { this.resourceArn = resourceArn; } /** *

* The Amazon Resource Name (ARN) of the resource. This includes the instanceId an Amazon Connect * instance. *

* * @return The Amazon Resource Name (ARN) of the resource. This includes the instanceId an Amazon * Connect instance. */ public String getResourceArn() { return this.resourceArn; } /** *

* The Amazon Resource Name (ARN) of the resource. This includes the instanceId an Amazon Connect * instance. *

* * @param resourceArn * The Amazon Resource Name (ARN) of the resource. This includes the instanceId an Amazon * Connect instance. * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withResourceArn(String resourceArn) { setResourceArn(resourceArn); return this; } /** *

* The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of * historical metrics data. The time must be before the end time timestamp. The time range between the start and end * time must be less than 24 hours. The start time cannot be earlier than 35 days before the time of the request. * Historical metrics are available for 35 days. *

* * @param startTime * The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of * historical metrics data. The time must be before the end time timestamp. The time range between the start * and end time must be less than 24 hours. The start time cannot be earlier than 35 days before the time of * the request. Historical metrics are available for 35 days. */ public void setStartTime(java.util.Date startTime) { this.startTime = startTime; } /** *

* The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of * historical metrics data. The time must be before the end time timestamp. The time range between the start and end * time must be less than 24 hours. The start time cannot be earlier than 35 days before the time of the request. * Historical metrics are available for 35 days. *

* * @return The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of * historical metrics data. The time must be before the end time timestamp. The time range between the start * and end time must be less than 24 hours. The start time cannot be earlier than 35 days before the time of * the request. Historical metrics are available for 35 days. */ public java.util.Date getStartTime() { return this.startTime; } /** *

* The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of * historical metrics data. The time must be before the end time timestamp. The time range between the start and end * time must be less than 24 hours. The start time cannot be earlier than 35 days before the time of the request. * Historical metrics are available for 35 days. *

* * @param startTime * The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of * historical metrics data. The time must be before the end time timestamp. The time range between the start * and end time must be less than 24 hours. The start time cannot be earlier than 35 days before the time of * the request. Historical metrics are available for 35 days. * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withStartTime(java.util.Date startTime) { setStartTime(startTime); return this; } /** *

* The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical * metrics data. The time must be later than the start time timestamp. It cannot be later than the current * timestamp. *

*

* The time range between the start and end time must be less than 24 hours. *

* * @param endTime * The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of * historical metrics data. The time must be later than the start time timestamp. It cannot be later than the * current timestamp.

*

* The time range between the start and end time must be less than 24 hours. */ public void setEndTime(java.util.Date endTime) { this.endTime = endTime; } /** *

* The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical * metrics data. The time must be later than the start time timestamp. It cannot be later than the current * timestamp. *

*

* The time range between the start and end time must be less than 24 hours. *

* * @return The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of * historical metrics data. The time must be later than the start time timestamp. It cannot be later than * the current timestamp.

*

* The time range between the start and end time must be less than 24 hours. */ public java.util.Date getEndTime() { return this.endTime; } /** *

* The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical * metrics data. The time must be later than the start time timestamp. It cannot be later than the current * timestamp. *

*

* The time range between the start and end time must be less than 24 hours. *

* * @param endTime * The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of * historical metrics data. The time must be later than the start time timestamp. It cannot be later than the * current timestamp.

*

* The time range between the start and end time must be less than 24 hours. * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withEndTime(java.util.Date endTime) { setEndTime(endTime); return this; } /** *

* The filters to apply to returned metrics. You can filter on the following resources: *

*
    *
  • *

    * Queues *

    *
    • *
  • *

    * Routing profiles *

    *
    • *
  • *

    * Agents *

    *
    • *
  • *

    * Channels *

    *
    • *
  • *

    * User hierarchy groups *

    *
    • *
  • *

    * Feature *

    *
    • *
*

* At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. *

*

* To filter by phone number, see Create a * historical metrics report in the Amazon Connect Administrator's Guide. *

*

* Note the following limits: *

*
    *
  • *

    * Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: * QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | * AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE | FEATURE *

    *
    • *
  • *

    * Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are * valid filterValue for the CHANNEL filter key. They do not count towards limitation of 100 filter * values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a * total of 100 filter values, along with 3 channel filters. *

    *

    * contact_lens_conversational_analytics is a valid filterValue for the FEATURE filter * key. It is available only to contacts analyzed by Contact Lens conversational analytics. *

    *
    • *
* * @return The filters to apply to returned metrics. You can filter on the following resources:

*
    *
  • *

    * Queues *

    *
    • *
  • *

    * Routing profiles *

    *
    • *
  • *

    * Agents *

    *
    • *
  • *

    * Channels *

    *
    • *
  • *

    * User hierarchy groups *

    *
    • *
  • *

    * Feature *

    *
    • *
*

* At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. *

*

* To filter by phone number, see Create * a historical metrics report in the Amazon Connect Administrator's Guide. *

*

* Note the following limits: *

*
    *
  • *

    * Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: * QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | * AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE | FEATURE *

    *
    • *
  • *

    * Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and * TASK are valid filterValue for the CHANNEL filter key. They do not count towards limitation * of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 * routing profiles for a total of 100 filter values, along with 3 channel filters. *

    *

    * contact_lens_conversational_analytics is a valid filterValue for the FEATURE * filter key. It is available only to contacts analyzed by Contact Lens conversational analytics. *

    *
    • */ public java.util.List getFilters() { return filters; } /** *

    * The filters to apply to returned metrics. You can filter on the following resources: *

    *
      *
    • *

      * Queues *

      *
      • *
    • *

      * Routing profiles *

      *
      • *
    • *

      * Agents *

      *
      • *
    • *

      * Channels *

      *
      • *
    • *

      * User hierarchy groups *

      *
      • *
    • *

      * Feature *

      *
      • *
    *

    * At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. *

    *

    * To filter by phone number, see Create a * historical metrics report in the Amazon Connect Administrator's Guide. *

    *

    * Note the following limits: *

    *
      *
    • *

      * Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: * QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | * AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE | FEATURE *

      *
      • *
    • *

      * Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are * valid filterValue for the CHANNEL filter key. They do not count towards limitation of 100 filter * values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a * total of 100 filter values, along with 3 channel filters. *

      *

      * contact_lens_conversational_analytics is a valid filterValue for the FEATURE filter * key. It is available only to contacts analyzed by Contact Lens conversational analytics. *

      *
      • *
    * * @param filters * The filters to apply to returned metrics. You can filter on the following resources:

    *
      *
    • *

      * Queues *

      *
      • *
    • *

      * Routing profiles *

      *
      • *
    • *

      * Agents *

      *
      • *
    • *

      * Channels *

      *
      • *
    • *

      * User hierarchy groups *

      *
      • *
    • *

      * Feature *

      *
      • *
    *

    * At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. *

    *

    * To filter by phone number, see Create * a historical metrics report in the Amazon Connect Administrator's Guide. *

    *

    * Note the following limits: *

    *
      *
    • *

      * Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: * QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | * AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE | FEATURE *

      *
      • *
    • *

      * Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and * TASK are valid filterValue for the CHANNEL filter key. They do not count towards limitation * of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 * routing profiles for a total of 100 filter values, along with 3 channel filters. *

      *

      * contact_lens_conversational_analytics is a valid filterValue for the FEATURE * filter key. It is available only to contacts analyzed by Contact Lens conversational analytics. *

      *
      • */ public void setFilters(java.util.Collection filters) { if (filters == null) { this.filters = null; return; } this.filters = new java.util.ArrayList(filters); } /** *

      * The filters to apply to returned metrics. You can filter on the following resources: *

      *
        *
      • *

        * Queues *

        *
        • *
      • *

        * Routing profiles *

        *
        • *
      • *

        * Agents *

        *
        • *
      • *

        * Channels *

        *
        • *
      • *

        * User hierarchy groups *

        *
        • *
      • *

        * Feature *

        *
        • *
      *

      * At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. *

      *

      * To filter by phone number, see Create a * historical metrics report in the Amazon Connect Administrator's Guide. *

      *

      * Note the following limits: *

      *
        *
      • *

        * Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: * QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | * AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE | FEATURE *

        *
        • *
      • *

        * Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are * valid filterValue for the CHANNEL filter key. They do not count towards limitation of 100 filter * values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a * total of 100 filter values, along with 3 channel filters. *

        *

        * contact_lens_conversational_analytics is a valid filterValue for the FEATURE filter * key. It is available only to contacts analyzed by Contact Lens conversational analytics. *

        *
        • *
      *

      * NOTE: This method appends the values to the existing list (if any). Use * {@link #setFilters(java.util.Collection)} or {@link #withFilters(java.util.Collection)} if you want to override * the existing values. *

      * * @param filters * The filters to apply to returned metrics. You can filter on the following resources:

      *
        *
      • *

        * Queues *

        *
        • *
      • *

        * Routing profiles *

        *
        • *
      • *

        * Agents *

        *
        • *
      • *

        * Channels *

        *
        • *
      • *

        * User hierarchy groups *

        *
        • *
      • *

        * Feature *

        *
        • *
      *

      * At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. *

      *

      * To filter by phone number, see Create * a historical metrics report in the Amazon Connect Administrator's Guide. *

      *

      * Note the following limits: *

      *
        *
      • *

        * Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: * QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | * AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE | FEATURE *

        *
        • *
      • *

        * Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and * TASK are valid filterValue for the CHANNEL filter key. They do not count towards limitation * of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 * routing profiles for a total of 100 filter values, along with 3 channel filters. *

        *

        * contact_lens_conversational_analytics is a valid filterValue for the FEATURE * filter key. It is available only to contacts analyzed by Contact Lens conversational analytics. *

        *
        • * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withFilters(FilterV2... filters) { if (this.filters == null) { setFilters(new java.util.ArrayList(filters.length)); } for (FilterV2 ele : filters) { this.filters.add(ele); } return this; } /** *

        * The filters to apply to returned metrics. You can filter on the following resources: *

        *
          *
        • *

          * Queues *

          *
          • *
        • *

          * Routing profiles *

          *
          • *
        • *

          * Agents *

          *
          • *
        • *

          * Channels *

          *
          • *
        • *

          * User hierarchy groups *

          *
          • *
        • *

          * Feature *

          *
          • *
        *

        * At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. *

        *

        * To filter by phone number, see Create a * historical metrics report in the Amazon Connect Administrator's Guide. *

        *

        * Note the following limits: *

        *
          *
        • *

          * Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: * QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | * AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE | FEATURE *

          *
          • *
        • *

          * Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are * valid filterValue for the CHANNEL filter key. They do not count towards limitation of 100 filter * values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a * total of 100 filter values, along with 3 channel filters. *

          *

          * contact_lens_conversational_analytics is a valid filterValue for the FEATURE filter * key. It is available only to contacts analyzed by Contact Lens conversational analytics. *

          *
          • *
        * * @param filters * The filters to apply to returned metrics. You can filter on the following resources:

        *
          *
        • *

          * Queues *

          *
          • *
        • *

          * Routing profiles *

          *
          • *
        • *

          * Agents *

          *
          • *
        • *

          * Channels *

          *
          • *
        • *

          * User hierarchy groups *

          *
          • *
        • *

          * Feature *

          *
          • *
        *

        * At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. *

        *

        * To filter by phone number, see Create * a historical metrics report in the Amazon Connect Administrator's Guide. *

        *

        * Note the following limits: *

        *
          *
        • *

          * Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: * QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | * AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE | FEATURE *

          *
          • *
        • *

          * Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and * TASK are valid filterValue for the CHANNEL filter key. They do not count towards limitation * of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 * routing profiles for a total of 100 filter values, along with 3 channel filters. *

          *

          * contact_lens_conversational_analytics is a valid filterValue for the FEATURE * filter key. It is available only to contacts analyzed by Contact Lens conversational analytics. *

          *
          • * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withFilters(java.util.Collection filters) { setFilters(filters); return this; } /** *

          * The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the * metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are * not aggregated for all queues. *

          *

          * If no grouping is specified, a summary of all metrics is returned. *

          *

          * Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | * CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE *

          * * @return The grouping applied to the metrics that are returned. For example, when results are grouped by queue, * the metrics returned are grouped by queue. The values that are returned apply to the metrics for each * queue. They are not aggregated for all queues.

          *

          * If no grouping is specified, a summary of all metrics is returned. *

          *

          * Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | * CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE */ public java.util.List getGroupings() { return groupings; } /** *

          * The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the * metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are * not aggregated for all queues. *

          *

          * If no grouping is specified, a summary of all metrics is returned. *

          *

          * Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | * CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE *

          * * @param groupings * The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the * metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. * They are not aggregated for all queues.

          *

          * If no grouping is specified, a summary of all metrics is returned. *

          *

          * Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | * CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE */ public void setGroupings(java.util.Collection groupings) { if (groupings == null) { this.groupings = null; return; } this.groupings = new java.util.ArrayList(groupings); } /** *

          * The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the * metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are * not aggregated for all queues. *

          *

          * If no grouping is specified, a summary of all metrics is returned. *

          *

          * Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | * CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE *

          *

          * NOTE: This method appends the values to the existing list (if any). Use * {@link #setGroupings(java.util.Collection)} or {@link #withGroupings(java.util.Collection)} if you want to * override the existing values. *

          * * @param groupings * The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the * metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. * They are not aggregated for all queues.

          *

          * If no grouping is specified, a summary of all metrics is returned. *

          *

          * Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | * CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withGroupings(String... groupings) { if (this.groupings == null) { setGroupings(new java.util.ArrayList(groupings.length)); } for (String ele : groupings) { this.groupings.add(ele); } return this; } /** *

          * The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the * metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are * not aggregated for all queues. *

          *

          * If no grouping is specified, a summary of all metrics is returned. *

          *

          * Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | * CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE *

          * * @param groupings * The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the * metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. * They are not aggregated for all queues.

          *

          * If no grouping is specified, a summary of all metrics is returned. *

          *

          * Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | * CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | * AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | * AGENT_HIERARCHY_LEVEL_FIVE * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withGroupings(java.util.Collection groupings) { setGroupings(groupings); return this; } /** *

          * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical * metrics are available. For a description of each metric, see Historical * metrics definitions in the Amazon Connect Administrator's Guide. *

          *
          *
          AGENT_ADHERENT_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_NON_RESPONSE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_OCCUPANCY
          *
          *

          * Unit: Percentage *

          *

          * Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULE_ADHERENCE
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULED_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_ABANDON_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AFTER_CONTACT_WORK_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as * INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as * INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_CONTACT_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_CONVERSATION_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_GREETING_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_HANDLE_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLDS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERACTION_AND_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERACTION_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERRUPTIONS_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERRUPTION_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_NON_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_QUEUE_ANSWER_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_CUSTOMER
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_ABANDONED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_CREATED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HANDLED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HOLD_ABANDONS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_QUEUED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_TRANSFERRED_OUT_BY_AGENT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          MAX_QUEUED_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          SERVICE_LEVEL
          *
          *

          * You can include up to 20 SERVICE_LEVEL metrics in a request. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ANSWERED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ABANDONED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_DISCONNECTED
          *
          *

          * Valid metric filter key: DISCONNECT_REASON *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          SUM_RETRY_CALLBACK_ATTEMPTS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          * * @return The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following * historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.

          *
          *
          AGENT_ADHERENT_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_NON_RESPONSE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_OCCUPANCY
          *
          *

          * Unit: Percentage *

          *

          * Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULE_ADHERENCE
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULED_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_ABANDON_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AFTER_CONTACT_WORK_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following * as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following * as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_CONTACT_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_CONVERSATION_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_GREETING_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_HANDLE_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLDS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERACTION_AND_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERACTION_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERRUPTIONS_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERRUPTION_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_NON_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_QUEUE_ANSWER_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_CUSTOMER
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_ABANDONED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_CREATED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HANDLED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HOLD_ABANDONS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_QUEUED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_TRANSFERRED_OUT_BY_AGENT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          MAX_QUEUED_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          SERVICE_LEVEL
          *
          *

          * You can include up to 20 SERVICE_LEVEL metrics in a request. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ANSWERED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ABANDONED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_DISCONNECTED
          *
          *

          * Valid metric filter key: DISCONNECT_REASON *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          SUM_RETRY_CALLBACK_ATTEMPTS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          */ public java.util.List getMetrics() { return metrics; } /** *

          * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical * metrics are available. For a description of each metric, see Historical * metrics definitions in the Amazon Connect Administrator's Guide. *

          *
          *
          AGENT_ADHERENT_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_NON_RESPONSE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_OCCUPANCY
          *
          *

          * Unit: Percentage *

          *

          * Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULE_ADHERENCE
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULED_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_ABANDON_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AFTER_CONTACT_WORK_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as * INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as * INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_CONTACT_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_CONVERSATION_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_GREETING_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_HANDLE_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLDS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERACTION_AND_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERACTION_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERRUPTIONS_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERRUPTION_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_NON_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_QUEUE_ANSWER_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_CUSTOMER
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_ABANDONED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_CREATED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HANDLED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HOLD_ABANDONS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_QUEUED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_TRANSFERRED_OUT_BY_AGENT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          MAX_QUEUED_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          SERVICE_LEVEL
          *
          *

          * You can include up to 20 SERVICE_LEVEL metrics in a request. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ANSWERED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ABANDONED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_DISCONNECTED
          *
          *

          * Valid metric filter key: DISCONNECT_REASON *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          SUM_RETRY_CALLBACK_ATTEMPTS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          * * @param metrics * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following * historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.

          *
          *
          AGENT_ADHERENT_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_NON_RESPONSE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_OCCUPANCY
          *
          *

          * Unit: Percentage *

          *

          * Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULE_ADHERENCE
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULED_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_ABANDON_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AFTER_CONTACT_WORK_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following * as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following * as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_CONTACT_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_CONVERSATION_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_GREETING_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_HANDLE_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLDS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERACTION_AND_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERACTION_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERRUPTIONS_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERRUPTION_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_NON_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_QUEUE_ANSWER_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_CUSTOMER
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_ABANDONED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_CREATED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HANDLED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HOLD_ABANDONS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_QUEUED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_TRANSFERRED_OUT_BY_AGENT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          MAX_QUEUED_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          SERVICE_LEVEL
          *
          *

          * You can include up to 20 SERVICE_LEVEL metrics in a request. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ANSWERED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ABANDONED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_DISCONNECTED
          *
          *

          * Valid metric filter key: DISCONNECT_REASON *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          SUM_RETRY_CALLBACK_ATTEMPTS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          */ public void setMetrics(java.util.Collection metrics) { if (metrics == null) { this.metrics = null; return; } this.metrics = new java.util.ArrayList(metrics); } /** *

          * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical * metrics are available. For a description of each metric, see Historical * metrics definitions in the Amazon Connect Administrator's Guide. *

          *
          *
          AGENT_ADHERENT_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_NON_RESPONSE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_OCCUPANCY
          *
          *

          * Unit: Percentage *

          *

          * Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULE_ADHERENCE
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULED_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_ABANDON_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AFTER_CONTACT_WORK_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as * INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as * INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_CONTACT_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_CONVERSATION_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_GREETING_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_HANDLE_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLDS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERACTION_AND_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERACTION_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERRUPTIONS_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERRUPTION_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_NON_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_QUEUE_ANSWER_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_CUSTOMER
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_ABANDONED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_CREATED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HANDLED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HOLD_ABANDONS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_QUEUED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_TRANSFERRED_OUT_BY_AGENT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          MAX_QUEUED_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          SERVICE_LEVEL
          *
          *

          * You can include up to 20 SERVICE_LEVEL metrics in a request. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ANSWERED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ABANDONED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_DISCONNECTED
          *
          *

          * Valid metric filter key: DISCONNECT_REASON *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          SUM_RETRY_CALLBACK_ATTEMPTS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          *

          * NOTE: This method appends the values to the existing list (if any). Use * {@link #setMetrics(java.util.Collection)} or {@link #withMetrics(java.util.Collection)} if you want to override * the existing values. *

          * * @param metrics * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following * historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.

          *
          *
          AGENT_ADHERENT_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_NON_RESPONSE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_OCCUPANCY
          *
          *

          * Unit: Percentage *

          *

          * Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULE_ADHERENCE
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULED_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_ABANDON_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AFTER_CONTACT_WORK_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following * as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following * as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_CONTACT_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_CONVERSATION_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_GREETING_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_HANDLE_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLDS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERACTION_AND_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERACTION_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERRUPTIONS_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERRUPTION_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_NON_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_QUEUE_ANSWER_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_CUSTOMER
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_ABANDONED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_CREATED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HANDLED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HOLD_ABANDONS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_QUEUED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_TRANSFERRED_OUT_BY_AGENT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          MAX_QUEUED_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          SERVICE_LEVEL
          *
          *

          * You can include up to 20 SERVICE_LEVEL metrics in a request. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ANSWERED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ABANDONED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_DISCONNECTED
          *
          *

          * Valid metric filter key: DISCONNECT_REASON *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          SUM_RETRY_CALLBACK_ATTEMPTS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withMetrics(MetricV2... metrics) { if (this.metrics == null) { setMetrics(new java.util.ArrayList(metrics.length)); } for (MetricV2 ele : metrics) { this.metrics.add(ele); } return this; } /** *

          * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical * metrics are available. For a description of each metric, see Historical * metrics definitions in the Amazon Connect Administrator's Guide. *

          *
          *
          AGENT_ADHERENT_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_NON_RESPONSE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_OCCUPANCY
          *
          *

          * Unit: Percentage *

          *

          * Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULE_ADHERENCE
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULED_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_ABANDON_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AFTER_CONTACT_WORK_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as * INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as * INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_CONTACT_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_CONVERSATION_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_GREETING_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_HANDLE_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLDS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERACTION_AND_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERACTION_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERRUPTIONS_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERRUPTION_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_NON_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_QUEUE_ANSWER_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_CUSTOMER
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_ABANDONED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_CREATED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HANDLED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HOLD_ABANDONS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_QUEUED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_TRANSFERRED_OUT_BY_AGENT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          MAX_QUEUED_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          SERVICE_LEVEL
          *
          *

          * You can include up to 20 SERVICE_LEVEL metrics in a request. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ANSWERED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ABANDONED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For * Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_DISCONNECTED
          *
          *

          * Valid metric filter key: DISCONNECT_REASON *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          SUM_RETRY_CALLBACK_ATTEMPTS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          * * @param metrics * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following * historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.

          *
          *
          AGENT_ADHERENT_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_NON_RESPONSE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_OCCUPANCY
          *
          *

          * Unit: Percentage *

          *

          * Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULE_ADHERENCE
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AGENT_SCHEDULED_TIME
          *
          *

          * This metric is available only in Amazon Web Services Regions where Forecasting, * capacity planning, and scheduling is available. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_ABANDON_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AFTER_CONTACT_WORK_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following * as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_AGENT_CONNECTING_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following * as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | * API *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_CONTACT_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_CONVERSATION_DURATION
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_GREETING_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_HANDLE_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_HOLDS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERACTION_AND_HOLD_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERACTION_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_INTERRUPTIONS_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_INTERRUPTION_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_NON_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_QUEUE_ANSWER_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          AVG_TALK_TIME
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_AGENT
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          AVG_TALK_TIME_CUSTOMER
          *
          *

          * This metric is available only for contacts analyzed by Contact Lens conversational analytics. *

          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_ABANDONED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_CREATED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HANDLED
          *
          *

          * Unit: Count *

          *

          * Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_HOLD_ABANDONS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_QUEUED
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature *

          * *

          * Feature is a valid filter but not a valid grouping. *

          *
          *
          CONTACTS_TRANSFERRED_OUT_BY_AGENT
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          MAX_QUEUED_TIME
          *
          *

          * Unit: Seconds *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy *

          *
          *
          SERVICE_LEVEL
          *
          *

          * You can include up to 20 SERVICE_LEVEL metrics in a request. *

          *

          * Unit: Percent *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ANSWERED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_ABANDONED_IN_X
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *

          * Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in * seconds. For Comparison, you must enter LT (for "Less than"). *

          *
          *
          SUM_CONTACTS_DISCONNECTED
          *
          *

          * Valid metric filter key: DISCONNECT_REASON *

          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          *
          SUM_RETRY_CALLBACK_ATTEMPTS
          *
          *

          * Unit: Count *

          *

          * Valid groupings and filters: Queue, Channel, Routing Profile *

          *
          * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withMetrics(java.util.Collection metrics) { setMetrics(metrics); return this; } /** *

          * The token for the next set of results. Use the value returned in the previous response in the next request to * retrieve the next set of results. *

          * * @param nextToken * The token for the next set of results. Use the value returned in the previous response in the next request * to retrieve the next set of results. */ public void setNextToken(String nextToken) { this.nextToken = nextToken; } /** *

          * The token for the next set of results. Use the value returned in the previous response in the next request to * retrieve the next set of results. *

          * * @return The token for the next set of results. Use the value returned in the previous response in the next * request to retrieve the next set of results. */ public String getNextToken() { return this.nextToken; } /** *

          * The token for the next set of results. Use the value returned in the previous response in the next request to * retrieve the next set of results. *

          * * @param nextToken * The token for the next set of results. Use the value returned in the previous response in the next request * to retrieve the next set of results. * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withNextToken(String nextToken) { setNextToken(nextToken); return this; } /** *

          * The maximum number of results to return per page. *

          * * @param maxResults * The maximum number of results to return per page. */ public void setMaxResults(Integer maxResults) { this.maxResults = maxResults; } /** *

          * The maximum number of results to return per page. *

          * * @return The maximum number of results to return per page. */ public Integer getMaxResults() { return this.maxResults; } /** *

          * The maximum number of results to return per page. *

          * * @param maxResults * The maximum number of results to return per page. * @return Returns a reference to this object so that method calls can be chained together. */ public GetMetricDataV2Request withMaxResults(Integer maxResults) { setMaxResults(maxResults); return this; } /** * Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be * redacted from this string using a placeholder value. * * @return A string representation of this object. * * @see java.lang.Object#toString() */ @Override public String toString() { StringBuilder sb = new StringBuilder(); sb.append("{"); if (getResourceArn() != null) sb.append("ResourceArn: ").append(getResourceArn()).append(","); if (getStartTime() != null) sb.append("StartTime: ").append(getStartTime()).append(","); if (getEndTime() != null) sb.append("EndTime: ").append(getEndTime()).append(","); if (getFilters() != null) sb.append("Filters: ").append(getFilters()).append(","); if (getGroupings() != null) sb.append("Groupings: ").append(getGroupings()).append(","); if (getMetrics() != null) sb.append("Metrics: ").append(getMetrics()).append(","); if (getNextToken() != null) sb.append("NextToken: ").append(getNextToken()).append(","); if (getMaxResults() != null) sb.append("MaxResults: ").append(getMaxResults()); sb.append("}"); return sb.toString(); } @Override public boolean equals(Object obj) { if (this == obj) return true; if (obj == null) return false; if (obj instanceof GetMetricDataV2Request == false) return false; GetMetricDataV2Request other = (GetMetricDataV2Request) obj; if (other.getResourceArn() == null ^ this.getResourceArn() == null) return false; if (other.getResourceArn() != null && other.getResourceArn().equals(this.getResourceArn()) == false) return false; if (other.getStartTime() == null ^ this.getStartTime() == null) return false; if (other.getStartTime() != null && other.getStartTime().equals(this.getStartTime()) == false) return false; if (other.getEndTime() == null ^ this.getEndTime() == null) return false; if (other.getEndTime() != null && other.getEndTime().equals(this.getEndTime()) == false) return false; if (other.getFilters() == null ^ this.getFilters() == null) return false; if (other.getFilters() != null && other.getFilters().equals(this.getFilters()) == false) return false; if (other.getGroupings() == null ^ this.getGroupings() == null) return false; if (other.getGroupings() != null && other.getGroupings().equals(this.getGroupings()) == false) return false; if (other.getMetrics() == null ^ this.getMetrics() == null) return false; if (other.getMetrics() != null && other.getMetrics().equals(this.getMetrics()) == false) return false; if (other.getNextToken() == null ^ this.getNextToken() == null) return false; if (other.getNextToken() != null && other.getNextToken().equals(this.getNextToken()) == false) return false; if (other.getMaxResults() == null ^ this.getMaxResults() == null) return false; if (other.getMaxResults() != null && other.getMaxResults().equals(this.getMaxResults()) == false) return false; return true; } @Override public int hashCode() { final int prime = 31; int hashCode = 1; hashCode = prime * hashCode + ((getResourceArn() == null) ? 0 : getResourceArn().hashCode()); hashCode = prime * hashCode + ((getStartTime() == null) ? 0 : getStartTime().hashCode()); hashCode = prime * hashCode + ((getEndTime() == null) ? 0 : getEndTime().hashCode()); hashCode = prime * hashCode + ((getFilters() == null) ? 0 : getFilters().hashCode()); hashCode = prime * hashCode + ((getGroupings() == null) ? 0 : getGroupings().hashCode()); hashCode = prime * hashCode + ((getMetrics() == null) ? 0 : getMetrics().hashCode()); hashCode = prime * hashCode + ((getNextToken() == null) ? 0 : getNextToken().hashCode()); hashCode = prime * hashCode + ((getMaxResults() == null) ? 0 : getMaxResults().hashCode()); return hashCode; } @Override public GetMetricDataV2Request clone() { return (GetMetricDataV2Request) super.clone(); } }