/* * Copyright 2018-2023 Amazon.com, Inc. or its affiliates. All Rights Reserved. * * Licensed under the Apache License, Version 2.0 (the "License"). You may not use this file except in compliance with * the License. A copy of the License is located at * * http://aws.amazon.com/apache2.0 * * or in the "license" file accompanying this file. This file is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR * CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions * and limitations under the License. */ /** *
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* You can use the Amazon Web Services Support App in Slack API to manage your support cases in Slack for your Amazon * Web Services account. After you configure your Slack workspace and channel with the Amazon Web Services Support App, * you can perform the following tasks directly in your Slack channel: *
** Create, search, update, and resolve your support cases *
** Request service quota increases for your account *
** Invite Amazon Web Services Support agents to your channel so that you can chat directly about your support cases *
** For more information about how to perform these actions in Slack, see the following documentation in the Amazon * Web Services Support User Guide: *
** Joining a live chat * session with Amazon Web Services Support *
** You can also use the Amazon Web Services Management Console instead of the Amazon Web Services Support App API to * manage your Slack configurations. For more information, see Authorize a Slack workspace * to enable the Amazon Web Services Support App. *
** You must have a Business or Enterprise Support plan to use the Amazon Web Services Support App API. *
** For more information about the Amazon Web Services Support App endpoints, see the Amazon Web Services * Support App in Slack endpoints in the Amazon Web Services General Reference. *
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