Possible impacts: /// ///
1 - Critical impact, this typically relates to full application failure
/// that impacts many to all customers.
/// 2 - High impact, partial application failure with impact to many customers.
/// 3 - Medium impact, the application is providing reduced service to customers.
/// 4 - Low impact, customer might aren't impacted by the problem yet.
/// 5 - No impact, customers aren't currently impacted but urgent action
/// is needed to avoid impact.
///