Possible impacts: /// ///
1
- Critical impact, this typically relates to full application failure
/// that impacts many to all customers.
/// 2
- High impact, partial application failure with impact to many customers.
/// 3
- Medium impact, the application is providing reduced service to customers.
/// 4
- Low impact, customer might aren't impacted by the problem yet.
/// 5
- No impact, customers aren't currently impacted but urgent action
/// is needed to avoid impact.
///