###################################################################################################################### # Copyright Amazon.com, Inc. or its affiliates. All Rights Reserved. # # # # Licensed under the Apache License, Version 2.0 (the 'License'). You may not use this file except in compliance # # with the License. A copy of the License is located at # # # # http://www.apache.org/licenses/LICENSE-2.0 # # # # or in the 'license' file accompanying this file. This file is distributed on an 'AS IS' BASIS, WITHOUT WARRANTIES # # OR CONDITIONS OF ANY KIND, express or implied. See the License for the specific language governing permissions # # and limitations under the License. # ###################################################################################################################### def slot_types(language): slot_type_values = { "English": [ {"sampleValue": {"value": "cleaning"}}, {"sampleValue": {"value": "root canal"}}, {"sampleValue": {"value": "whitening"}}, ], "French": [ {"sampleValue": {"value": "nettoyage"}}, {"sampleValue": {"value": "traitement du canal radiculaire"}}, {"sampleValue": {"value": "blanchiment"}}, ], "Italian": [ {"sampleValue": {"value": "pulizia"}}, {"sampleValue": {"value": "devitalizzazione"}}, {"sampleValue": {"value": "blanchiment"}}, ], "Spanish": [ {"sampleValue": {"value": "limpieza"}}, {"sampleValue": {"value": "endodoncia"}}, {"sampleValue": {"value": "blanqueamiento"}}, ], "German": [ {"sampleValue": {"value": "Reinigung"}}, {"sampleValue": {"value": "Wurzelbehandlung"}}, {"sampleValue": {"value": "Weißen"}}, ], "Japanese": [ {"sampleValue": {"value": "クリーニング"}}, {"sampleValue": {"value": "虫歯治療"}}, {"sampleValue": {"value": "ホワイトニング"}}, ], } return slot_type_values[language] def utterances(language): utterance_values = { "English": [ {"utterance": "I would like to book an appointment"}, {"utterance": "Book an appointment"}, {"utterance": "Book a {AppointmentType}"}, ], "French": [ {"utterance": "Je souhaiterais prendre rendez-vous"}, {"utterance": "Prendre rendez-vous"}, {"utterance": "Réserver un {AppointmentType}"}, ], "Italian": [ {"utterance": "Vorrei fissare un appuntamento"}, {"utterance": "Fissa un appuntamento"}, {"utterance": "Prenota un'operazione di {AppointmentType}"}, ], "Spanish": [ {"utterance": "Querría pedir una cita"}, {"utterance": "Reservar una cita"}, {"utterance": "Pedir cita para {AppointmentType}"}, ], "German": [ {"utterance": "Ich möchte einen Termin buchen."}, {"utterance": "Einen Termin buchen"}, {"utterance": "Einen Termin des Typs {AppointmentType} buchen"}, ], "Japanese": [ {"utterance": "歯医者を予約したい"}, {"utterance": "歯医者の予約をする"}, {"utterance": "{AppointmentType}の予約をする"}, ], } return utterance_values[language] def clarification_prompt(language): prompt = { "English": "I didn't understand you, what would you like me to do?", "French": "Je n'ai pas bien compris votre demande, que puis-je faire pour vous?", "Italian": "Non ho capito, cosa preferisci che faccia?", "Spanish": "No lo entendí, ¿qué le gustaría que haga?", "German": "Ich habe Sie nicht verstanden. Bitte sagen Sie mir, was ich für Sie tun soll.", "Japanese": "申し訳ありません、内容を理解できませんでした。何をお手伝いできますでしょうか", } return prompt[language] def confirmation_prompt(language): confirmation_prompt_value = { "English": { "value": "{Time} is available, should I go ahead and book your appointment?" }, "French": { "value": "Je peux prendre rendez-vous à {Time}, est-ce que je peux confirmer cette horaire ?" }, "Italian": { "value": "L'orario {Time} è disponibile. Procedo con la prenotazione dell'appuntamento?" }, "Spanish": { "value": "A las {Time} están libres, ¿quieres que pida la cita para esa hora?" }, "German": { "value": "{Time} ist verfügbar. Soll ich den Termin für Sie buchen?" }, "Japanese": { "value": "{Time}は予約可能です。予約してよろしいですか" }, } return confirmation_prompt_value[language] def decline_reponse(language): decline_response_value = { "English": {"value": "Okay, I will not schedule an appointment."}, "French": {"value": "D'accord, je ne confirmerai pas ce rendez-vous."}, "Italian": {"value": "OK. Non programmerò un appuntamento."}, "Spanish": {"value": "Vale, no pediré la cita."}, "German": {"value": "OK, ich werde keinen Termin planen."}, "Japanese": {"value": "わかりました。予約を行いませんでした。"}, } return decline_response_value[language] def closing_response(language): closing_response_value = { "English": {"value": "Done."}, "French": {"value": "Fini."}, "Italian": {"value": "Finito."}, "Spanish": {"value": "Terminado."}, "German": {"value": "Fertig."}, "Japanese": {"value": "予約が完了しました。"}, } return closing_response_value[language] def slot_message(language, slot_type): slot_message_values = { "English": { "appointmentType": { "value": "What type of appointment would you like to schedule?" }, "date": {"value": "When should I schedule your appointment?"}, "time": {"value": "At what time should I schedule your appointment?"}, }, "French": { "appointmentType": { "value": "Quel type de rendez-vous souhaitez-vous prendre ?" }, "date": {"value": "Quand souhaitez-vous prendre rendez-vous ?"}, "time": {"value": "À quelle heure souhaitez-vous prendre rendez-vous ?"}, }, "Italian": { "appointmentType": { "value": "Quale tipo di appuntamento vorresti programmare?" }, "date": {"value": "Quando devo programmare il tuo appuntamento?"}, "time": {"value": "A che ora devo programmare il tuo appuntamento?"}, }, "Spanish": { "appointmentType": {"value": "¿Qué tipo de cita quieres pedir?"}, "date": {"value": "¿Para cuándo quieres la cita?"}, "time": {"value": "¿Para qué hora te pido la cita?"}, }, "German": { "appointmentType": {"value": "Welchen Typ von Termin möchten Sie planen?"}, "date": {"value": "Für welches Datum soll ich den Termin planen?"}, "time": {"value": "Für welche Uhrzeit soll ich den Termin planen?"}, }, "Japanese": { "appointmentType": {"value": "どのような予約を行いたいですか？"}, "date": {"value": "何日に予約を入れればいいですか？"}, "time": {"value": "何時に予約を入れればいいですか？"}, }, } return slot_message_values[language][slot_type]